> **66 FR 51955**
>
> NOTICES
>
> FEDERAL COMMUNICATIONS COMMISSION
>
> Privacy Act System of Records
>
> Thursday, October 11, 2001

AGENCY: Federal Communications Commission (FCC or Commission).\
\
ACTION: Notice; amendment of one altered Privacy Act system of records;
amendment of one revised routine use; amendment of one proposed new
routine use; one deleted routine use; and one purged system of records.\
\
SUMMARY: Pursuant to the provisions of the Privacy Act of 1974, as
amended, [[5 U.S.C.
552a(e)(4)]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=5USCAS552A&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
the FCC has amended and is republishing the proposed alteration of a
systems of records, **FCC/CIB-1, \"Informal Complaints** and
**Inquiries.\"** The amended and altered system of records incorporates
the provisions of FCC/CIB-4, \"Telephone and Electronic Contacts,\"
revises two routine uses to incorporate comments received following the
initial publication of the altered system of records, and makes other
edits and revisions as necessary. The FCC will eliminate FCC/CIB-4.\
\
DATES: The amended and altered system, which incorporates the comments
received following the initial publication, shall become effective
October 11, 2001.\
\
FOR FURTHER INFORMATION: Contact Les Smith, Performance Evaluation and
Records Management, Room 1-A804, Federal Communications Commission, 445
12th Street, SW., Washington, DC 20554, or via the Internet at
lesmith@fcc.gov; or Arthur Scrutchins, Staff Attorney, Office of the
Bureau Chief, Consumer Information Bureau, Room 3-A234, Federal
Communications Commission, at (202) 418-2184, or via the Internet at
ascrutch@fcc.gov.\
\
SUPPLEMENTARY INFORMATION: As required by the Privacy Act of 1974, [[5
U.S.C.
552a(e)(4)]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=5USCAS552A&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
this document sets forth notice of the amendment of the proposed
alteration of a system of records maintained by the FCC, in response to
comments received following the initial publication in the Federal
Register. The purpose of altering **FCC/CIB-1**, \"Information
Complaints and Inquiries,\" is to enable the Consumer Information Bureau
to handle and process informal complaints filed against common carriers
received from individuals, groups, and other entities. Records in this
system are available for public inspection after redaction of
information, which could identify the complainant or correspondent,
i.e., name, address, and/or telephone number.\
The Commission\'s proposal achieves this purpose by amending and
altering this system of records, **FCC/CIB-1, \"Informal Complaints**
and **Inquiries,\"** with these changes:\
The incorporation of the data elements of another system of records,
FCC/CIB-4, \"Telephone and Electronic Contacts,\" into **FCC/CIB-1**;\
The elimination of FCC/CIB-4;\
The amendment of the proposed revision of one routine use to address
informal complaints filed against common carriers, pursuant to Section
208 of the Communications Act of 1934, as amended:\
Routine use (1) to allow disclosure when a record in this system
involves an informal complaint filed against a common carrier, the
complaint may be ***\*51956*** forwarded to the defendant carrier for a
response, pursuant to Section 208 of the Communications Act of 1934, as
amended.\
The addition and amendment of one routine use to address informal
complaints filed against common carriers:\
Routine use (2) to allow disclosure when an order or other
Commission-issued document that includes consideration of informal
complaints filed against common carriers is entered by the FCC to
implement or enforce the Communications Act, pertinent rule, regulation,
or order of the FCC, the complainant\'s name may be made public in that
order or document. Where a complainant in filing his or her complaint
explicitly requests that the bureau withhold his or her name from public
disclosure, such a request will be granted and the complainant\'s name
will not be disclosed in the Commission-issued order or document.\
The deletion of one routine use pursuant to [[5 U.S.C.
552a(b)(3)]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=5USCAS552A&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09):\
Former routine use (4) to disclose to a Federal agency, in response to
its request, in connection with the hiring or retention of an employee,
the issuance of a security clearance, the reporting of an investigation
of an employee, the letting of a contract, or the issuance of a license,
grant, or other benefit; and\
The revision or modification of various data elements in **FCC/CIB-1**,
including editorial changes, to update, simplify, or clarify, as
necessary, this system of records.\
The FCC will use **FCC/CIB-1** to handle and process informal complaints
filed against common carriers received from individuals, groups, and
other entities. Records in this system are available for public
inspection after redaction of information, which could identify the
complainant or correspondent, i.e., name, address, and/or telephone
number. The functions in this system of records will be performed by the
Consumer Information Bureau (CIB).\
This notice meets the requirement to notify the public that the FCC is
amending the proposed changes in the Commission\'s system of records by
incorporating changes responsive to comments that were received
following the initial publication at [[66 FR
38425,]{.underline}](http://web2.westlaw.com/find/default.wl?DocName=66FR38425&FindType=Y&ReferencePositionType=S&ReferencePosition=38425&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09)
July 24, 2001. With this notification, this system of records is
effective October 11, 2001.\
\
**FCC/CIB-1**\
\
SYSTEM NAME:\
\
**Informal Complaints** and **Inquiries.**\
\
SECURITY CLASSIFICATION:\
\
This material has not received a security classification at this time.
The OSCAR system is currently undergoing security review.\
\
SYSTEM LOCATION:\
\
Chief, Consumer Information Bureau, Room 5-C758, Federal Communications
Commission (FCC), 445 12th Street, SW., Washington, DC 20554 and 1270
Fairfield Road, Gettysburg, PA 17325.\
\
CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:\
\
Individuals, groups, and other entities who have made **informal
complaints** or **inquiries** in any format, including but not limited
to, paper, telephone, and electronic submissions, on matters arising
under the Communications Act of 1934, as amended, and the Rehabilitation
Act.\
\
CATEGORIES OF RECORDS IN THE SYSTEM:\
\
The records in this system include both computerized information
contained in a database and paper copies of inquiries, informal
complaints, and related supporting information, company replies to
complaints, inquiries, and Commission letters regarding such complaints
and inquiries made by individuals, groups, or other entities pertaining
to the FCC\'s bureaus and offices.\
\
AUTHORITY FOR MAINTENANCE OF THE SYSTEM:\
\
Sections 151, 154, 206, 208, 225, 226, 227, 228, 255, 258, 301, 303,
309(e), 312, 362, 364, 386, 507 of the Communications Act of 1934, as
amended, [[47 U.S.C.
151]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS151&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[154]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS154&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[206]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS206&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[208]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS208&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[225]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS225&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[226]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS226&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[227]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS227&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[228]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS228&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[255]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS255&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[258]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS258&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[301]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS301&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[303]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS303&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[309(e)]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS309&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[312]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS312&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[362]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS362&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
364,
[[386]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS386&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09),
[[507]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS507&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09);
Sections 504 and 508 of the Rehabilitation Act, [[29 U.S.C.
794]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=29USCAS794&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09);
and [[47 CFR
1.711]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000547&DocName=47CFRS1.711&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09)
et seq.,
[[6.15]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000547&DocName=47CFRS6.15&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09)
et seq.,
[[7.15]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000547&DocName=47CFRS7.15&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09)
et seq., and 64.604.\
\
PURPOSE(S):\
\
The records in this system of records are used by Commission personnel
to handle and process informal complaints received from individuals,
groups, and other entities. Records in this system are available for
public inspection after redaction of information that could identify the
complainant or correspondent, i.e., name, address and/or telephone
number.\
\
ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES
OF USERS AND THE PURPOSES OF SUCH USES:\
\
This system of records is used by Commission personnel to handle and
process informal complaints received from individuals, groups, and other
entities.\
1. When a record in this system involves an informal complaint filed
against a common carrier, the complaint may be forwarded to the
defendant carrier for a response, pursuant to [[Section
208]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS208&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09)
of the Communications Act of 1934, as amended.\
2. When an order or other Commission-issued document that includes
consideration of informal complaints filed against common carriers is
entered by the FCC to implement or enforce the Communications Act,
pertinent rule, regulation, or order of the FCC, the complainant\'s name
may be made public in that order or document. Where a complainant in
filing his or her complaint explicitly requests that the bureau withhold
his or her name from public disclosure, such a request will be granted
and the complainant\'s name will not be disclosed in the
Commission-issued order or document.\
3. Where there is an indication of a violation or potential violation of
a statute, regulation, rule, or order, records from this system may be
referred to the appropriate Federal, state, or local agency responsible
for investigating or prosecuting a violation or for implementing or
enforcing the statute, rule, regulation, or order.\
4. A record on an individual in this system of records may be disclosed,
where pertinent, in any legal proceeding to which the Commission is a
party before a court or administrative body.\
5. A record from this system of records may be disclosed to the
Department of Justice or in a proceeding before a court or adjudicative
body when:\
(a) the United States, the Commission, a component of the Commission,
or, when represented by the government, an employee of the Commission is
a party to litigation or anticipated litigation or has an interest in
such litigation, and\
(b) The Commission determines that the disclosure is relevant or
necessary to the litigation.\
6. A record on an individual in this system of records may be disclosed
to a Congressional office in response to an inquiry the individual has
made to the Congressional office.\
7. A record from this system of records may be disclosed to GSA and NARA
for the purpose of records management inspections conducted under
authority of [[44 U.S.C.
2904]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=44USCAS2904&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09)
and
[[2906]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=44USCAS2906&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09).
Such disclosure shall not be used to make a determination about
individuals.\
In each of these cases, the FCC will determine whether disclosure of the
records is compatible with the purpose for which the records were
collected. ***\*51957***\
\
DISCLOSURE TO CONSUMER REPORTING AGENCIES:\
\
Not applicable unless the consumer reporting agencies include consumer
advocacy groups.\
\
POLICIES AND PRACTICES FOR STORING, RETRIEVING, ACCESSING, RETAINING,
AND DISPOSING OF RECORDS IN THE SYSTEM: STORAGE:\
\
Paper copies of records in this system of records are maintained in file
folders and electronic files are located in computer databases on the
FCC internal network.\
\
RETRIEVABILITY:\
\
Records are retrieved by individual name, entity name, licensee,
applicant or unlicensed individual, call sign, file number, or subject
matter.\
\
SAFEGUARDS:\
\
Records are stored in locked cabinets, which are secured in the office
at the close of the business day. Access to computer records is
controlled by password. Computer systems are stored within secure areas.
Data resident on network servers are backed-up daily to magnetic media.
One week of back-up tapes is stored on-site in fireproof safes. Each
week, the previous week\'s back-up tapes are sent to an off-site storage
location. A maximum of ten weeks of tapes are kept and cycled in this
fashion.\
\
RETENTION AND DISPOSAL:\
\
The records are retained at the FCC and then destroyed in accordance
with the appropriate records retention schedule.\
\
SYSTEM MANAGER(S) AND ADDRESS:\
\
Chief, Consumer Information Bureau, Federal Communications Commission,
445 12th Street, Room 5-C758, SW., Washington, DC 20554.\
\
NOTIFICATION PROCEDURE:\
\
Address inquiries to the system manager.\
\
RECORD ACCESS PROCEDURES:\
\
Address inquiries to the system manager. An individual requesting access
must follow FCC Privacy Act regulations regarding verification of
identity and amendment of records. See [[47 CFR
0.554]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000547&DocName=47CFRS0.554&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09)-[[0.557]{.underline}](http://web2.westlaw.com/find/default.wl?DB=1000547&DocName=47CFRS0.557&FindType=L&AP=&mt=FederalGovernment&fn=_top&sv=Split&vr=2.0&rs=WLW5.09).\
\
CONTESTING RECORD PROCEDURES:\
\
Address inquiries to the system manager.\
\
RECORD SOURCE CATEGORIES:\
\
Complainants and subject entities.\
\
EXEMPTIONS CLAIMED FOR THE SYSTEM:\
\
None.\
Federal Communications Commission.\
\
Magalie Roman Salas,\
\
Secretary.\
\
\[FR Doc. 01-25601 Filed 10-10-01; 8:45 am\]\
\
BILLING CODE 6712-01-P\
\
66 FR 51955-02, 2001 WL 1193125 (F.R.)\
END OF DOCUMENT