> **[AIRLINE CONSUMER CONTACTS\*]{.underline}**

+----------------------------------+---+--------------------------------+
| **[AIRTRAN                       |   | **[HAWAIIAN                    |
| AIRWAYS]{.underline}**           |   | AIRLINES]{.underline}**        |
|                                  |   |                                |
| Ms. Deena Houghton               |   | Ms. Rose B. Harman             |
|                                  |   |                                |
| Manager, DOT & Consumer Affairs  |   | Manager, Consumer Affairs      |
|                                  |   |                                |
| 9955 AirTran Boulevard           |   | P.O. Box 30008                 |
|                                  |   |                                |
| Orlando, Florida 32827           |   | Honolulu, HI 96820             |
|                                  |   |                                |
| \(800\) 965-2107                 |   | (888)246-8526                  |
|                                  |   |                                |
| [www.airtr                       |   | [www.hawaiianair.com           |
| an.com](http://www.airtran.com/) |   | ](http://www.hawaiianair.com/) |
+----------------------------------+---+--------------------------------+
| **[ALASKA                        |   | **[JETBLUE                     |
| AIRLINES]{.underline}**          |   | AIRWAYS]{.underline}**         |
|                                  |   |                                |
| Mr. Raymond Prentice             |   | Mr. Scott Besselievre          |
|                                  |   |                                |
| Director, Customer Care          |   | Director, Customer Commitment  |
|                                  |   |                                |
| P.O. Box 24948                   |   | P.O. Box 17435-7435            |
|                                  |   |                                |
| Seattle, WA 98124                |   | Salt Lake City, UT 84117       |
|                                  |   |                                |
| \(800\) 654-5669                 |   | \(801\) 365-2533               |
|                                  |   |                                |
| [www.alaskaair                   |   | [www.jetblue                   |
| .com](http://www.alaskaair.com/) |   | .com](http://www.jetblue.com/) |
+----------------------------------+---+--------------------------------+
| **[AMERICAN AIRLINES             |   | **[MESA                        |
| &]{.underline}**                 |   | AIRLINES]{.underline}**        |
|                                  |   |                                |
| **[AMERICAN EAGLE                |   | Mr. Edward P. Gomes            |
| AIRLINES]{.underline}**          |   |                                |
|                                  |   | Vice President, Customer       |
| Mr. Sean Bentel                  |   | Service                        |
|                                  |   |                                |
| Director, Customer Relations     |   | 410 N. 44th Street Suite 700   |
|                                  |   |                                |
| P.O. Box 619612 M/D 2400         |   | Phoenix, AZ 85008              |
|                                  |   |                                |
| DFW Airport, TX 75261-9612       |   | \(602\) 685-4116               |
|                                  |   |                                |
| \(817\) 967-2000                 |   | [www.mesa-air.                 |
|                                  |   | com](http://www.mesa-air.com/) |
| [ww                              |   |                                |
| w.aa.com/customerrelations](http |   |                                |
| ://www.aa.com/customerrelations) |   |                                |
+----------------------------------+---+--------------------------------+
| **[ATLANTIC SOUTHEAST            |   | **[NORTHWEST                   |
| AIRLINES]{.underline}**          |   | AIRLINES]{.underline}**        |
|                                  |   |                                |
| Mr. Mark Minter                  |   | Ms. Beth Reed                  |
|                                  |   |                                |
| Manager, Customer Relations      |   | Director, Customer Care        |
|                                  |   |                                |
| A-Tech Center                    |   | P.O. Box 1908                  |
|                                  |   |                                |
| 990 Toffie Terrace               |   | Minot, ND 58702                |
|                                  |   |                                |
| Atlanta, GA 30354 -1363          |   | \(701\) 420-6282               |
|                                  |   |                                |
| \(404\) 856-1432                 |   | [www.nwa.com/                  |
|                                  |   | talk](http://www.nwa.com/talk) |
| [www.fly                         |   |                                |
| asa.com](http://www.flyasa.com/) |   |                                |
+----------------------------------+---+--------------------------------+
| **[COMAIR]{.underline}**         |   | **[PINNACLE                    |
|                                  |   | AIRLINES]{.underline}**        |
| Ms. Gail Painter                 |   |                                |
|                                  |   | Mr. Paul Mroz\                 |
| Manager, Customer Relations      |   | CCRO Customer Relations        |
|                                  |   | Manager\                       |
| 77 Comair Blvd.                  |   | 1689 Nonconnah Blvd., Suite    |
|                                  |   | 111\                           |
| Erlanger, KY 41018               |   | Memphis, TN 38103\             |
|                                  |   | (901) 348-2477\                |
| \(800\) 964-2550                 |   | [www.flypinnacle.com           |
|                                  |   | ](http://www.flypinnacle.com/) |
| [www.com                         |   |                                |
| air.com](http://www.comair.com/) |   |                                |
+----------------------------------+---+--------------------------------+
| **[CONTINENTAL                   |   | **[SKYWEST                     |
| AIRLINES]{.underline}**          |   | AIRLINES]{.underline}**        |
|                                  |   |                                |
| Ms. Anne Munoz                   |   | Ms. Kelly Mumford              |
|                                  |   |                                |
| Senior Director, Customer Care   |   | Director, Customer Relations   |
|                                  |   |                                |
| P.O. Box 4607, NHCCR             |   | 444 South River Road           |
|                                  |   |                                |
| Houston, TX 77210-4607           |   | St. George, UT 84790           |
|                                  |   |                                |
| \(800\) 932-2732                 |   | \(435\) 634-3400               |
|                                  |   |                                |
| [www.continental.c               |   | [www.skywest                   |
| om](http://www.continental.com/) |   | .com](http://www.skywest.com/) |
+----------------------------------+---+--------------------------------+
| **[DELTA AIR                     |   | **[SOUTHWEST                   |
| LINES]{.underline}**             |   | AIRLINES]{.underline}**        |
|                                  |   |                                |
| Ms. Beth Reed                    |   | Mr. Jim Ruppel                 |
|                                  |   |                                |
| General Manager, Customer Care   |   | VP, Customer Relations/Rapid   |
|                                  |   | Rewards                        |
| P.O. Box 20980                   |   |                                |
|                                  |   | P.O. Box 36647                 |
| Atlanta, GA 30320-2980           |   |                                |
|                                  |   | Dallas, TX 75235-1647          |
| \(404\) 715-1402                 |   |                                |
|                                  |   | \(214\) 792-4223               |
| [www.d                           |   |                                |
| elta.com](http://www.delta.com/) |   | [www.southwest.c               |
|                                  |   | om](http://www.southwest.com/) |
|                                  |   |                                |
+----------------------------------+---+--------------------------------+
| **[EXPRESSJET                    |   | **[UNITED                      |
| AIRLINES]{.underline}**          |   | AIRLINES]{.underline}**        |
|                                  |   |                                |
| Mr. Michael Cox                  |   | Ms. Helen Chellin              |
|                                  |   |                                |
| Senior Director, Sales &         |   | Manager, Customer Relations    |
| Reservations                     |   |                                |
|                                  |   | P.O. Box 66100                 |
| 700 N. Sam Houston Parkway,      |   |                                |
| Suite 200                        |   | Chicago, IL 60666              |
|                                  |   |                                |
| Houston, TX 77067                |   | \(877\) 228-1327               |
|                                  |   |                                |
| \(832\) 353-1025                 |   | [www                           |
|                                  |   | .ual.com](http://www.ual.com/) |
| [www.expre                       |   |                                |
| ss.com](http://www.express.com/) |   |                                |
+----------------------------------+---+--------------------------------+
| **[FRONTIER                      |   | **[US AIRWAYS]{.underline}**   |
| AIRLINES]{.underline}**          |   |                                |
|                                  |   | Mr. John Romantic              |
| Mr. Doug Skelton                 |   |                                |
|                                  |   | Director, Customer Relations   |
| Director, Customer Relations     |   |                                |
|                                  |   | 4000 E. Sky Harbor Boulevard   |
| 7001 Tower Road                  |   |                                |
|                                  |   | Phoenix, AZ  85034             |
| Denver, CO 80249-7312            |   |                                |
|                                  |   | \(866\) 523-5333               |
| \(720\) 374-4639                 |   |                                |
|                                  |   | [www.usairways.c               |
| [www.frontierairlines.com](h     |   | om](http://www.usairways.com/) |
| ttp://www.frontierairlines.com/) |   |                                |
+----------------------------------+---+--------------------------------+
|                                  |   |                                |
+----------------------------------+---+--------------------------------+

**\* The U.S. airlines that are currently ranked in the Department of
Transportation's monthly report of airline service complaints**

# Source: U.S. DOT/ACPD 

Updated: Jan. 2009