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| ### Gold Key Matching Service                                         |
|                                                                       |
| **(for U.S. companies)**                                              |
|                                                                       |
| **Product/Service Standards**                                         |
|                                                                       |
| #                                                                     |
|                                                                       |
| # Objective                                                           |
|                                                                       |
| The Gold Key Service (GKS) provides U.S. firms with prescreened       |
| appointments with potential overseas agents, distributors, sales      |
| representatives and strategic business partners to U.S. firms.        |
|                                                                       |
| # Deliverables                                                        |
|                                                                       |
| -   The client will receive four to six appointments with prescreened |
|     sales representatives and partners. If we cannot meet this target |
|     goal, then we will let the client know and provide an explanation |
|     why.                                                              |
|                                                                       |
| -   The client will receive background and contact information on     |
|     each potential partner, such as the size of the company, the      |
|     number of years the company has been in business, its product or  |
|     service lines, and after- sales services.                         |
|                                                                       |
| -   The Commercial Service trade specialist will provide customized   |
|     market research and an industry briefing in advance of business   |
|     meetings.                                                         |
|                                                                       |
| -   A mid-term report will be provided to the client for review to    |
|     ensure that we are meeting the client's expectations.             |
|                                                                       |
| -   Typically, additional services such as transportation,            |
|     translation, travel logistics, and others are available for an    |
|     additional fee. Check with your local Commercial Service contact  |
|     for more details.                                                 |
|                                                                       |
| -   The client will receive a debriefing with the Commercial Service  |
|     trade specialist to discuss results of meetings, and assistance   |
|     in developing appropriate follow-up strategies.                   |
|                                                                       |
| -   In lieu of traveling overseas, U.S. clients can also arrange for  |
|     a Video Gold Key using videoconferencing technology at a U.S.     |
|     Export Assistance Center (USEAC). Check with your local           |
|     Commercial Service trade specialist to confirm pricing and        |
|     availability.                                                     |
|                                                                       |
| -   Standard delivery time requires four to six weeks from receipt of |
|     payment and product literature, and an expedited service may be   |
|     available for an additional fee. A delay of the meetings for      |
|     unforeseen reasons the Commercial Service trade specialist will   |
|     contact the client and negotiate a new delivery date.             |
|                                                                       |
| # Price                                                               |
|                                                                       |
| The fee for this Gold Key Service in                                  |
| \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ is \_\_\_\_\_\_\_\_\_\_\_\_.     |
| Credit card transactions are preferred, but other payment options are |
| available. For use of videoconferencing technology, an additional     |
| charge will be added for the cost of the ISDN line hourly charges.    |
| Please note: your credit card statement will display "US Commerce     |
| Dept-USFCS" as the merchant name.                                     |
|                                                                       |
| U.S. Commercial Service Responsibilities                              |
|                                                                       |
| -   Prior to placing the order for the GKS, the Commercial Service    |
|     trade specialist will counsel the client regarding program        |
|     logistics i.e., response time, preparation by host country vs.    |
|     contractor and availability of service;                           |
|                                                                       |
| -   A Commercial Service trade specialist will serve as the client's  |
|     primary point of contact; and respond in a timely manner to all   |
|     the client's inquiries and participate in a conference call to    |
|     ensure that he/she has a complete understanding of the client's   |
|     expectations.                                                     |
|                                                                       |
| -   The Commercial Service trade specialist will carefully screen the |
|     overseas companies to determine suitability for the GKS in the    |
|     relevant market. Prior to placing the order, the Commercial       |
|     Service trade specialist will contact the relevant overseas Trade |
|     Specialist to notify them of the request and obtain confirmation  |
|     that they are able to support the client's request.               |
|                                                                       |
| -   The Commercial Service trade specialist will send the client with |
|     a mid-term report to ensure that we a meeting the client's        |
|     expectations.                                                     |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   The Commercial Service trade specialist will follow-up with the   |
|     client to ensure satisfaction with the GKS meetings, focusing on  |
|     its relevance, timeliness, and accuracy.                          |
|                                                                       |
| **Making the Most of Your GKS**                                       |
|                                                                       |
| Client satisfaction is of the utmost importance to us and we want to  |
| make sure we are meeting client expectations and addressing any       |
| concerns. In order for us to do this and deliver a quality GKS, we    |
| ask that you:                                                         |
|                                                                       |
| -   Complete the attached GKS questionnaire by clearly outlining your |
|     exporting objectives and ideal partner.                           |
|                                                                       |
| -   Transmit product literature and supporting materials to the       |
|     relevant overseas Commercial Service offices via an email, a web  |
|     site address, courier, or Overnight Express mail**.**             |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Communicate product intricacies (if any) to the Commercial        |
|     Service trade specialists and pay for the service at the time of  |
|     order (i.e. before Commercial Service work begins).               |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Regularly communicate with your local Commercial Service trade    |
|     specialist;                                                       |
|                                                                       |
| -   Provide timely responses to email and/or other queries from the   |
|     domestic or overseas specialists working on the GKS;              |
|                                                                       |
| -   Attend all scheduled appointments and/or participate in           |
|     conference calls.                                                 |
|                                                                       |
| -   Ask questions at any point, especially regarding problems or      |
|     concerns.                                                         |
|                                                                       |
| -   Complete a quality assurance survey that will be sent             |
|     approximately two weeks after the completion of the GKS.          |
|                                                                       |
| Quality Assurances                                                    |
|                                                                       |
| The U.S. Commercial Service is committed to delivering top-quality    |
| service. We will achieve this objective by adhering to the standards  |
| described above in letter and spirit and will continually seek        |
| feedback to ensure client needs and expectations are met. If we do    |
| not deliver what we promise, then we will work with the client to     |
| find an alternative.                                                  |
|                                                                       |
| **Client satisfaction is our top priority***.*                        |
|                                                                       |
| \-\-\-\-\-\-\-\-\-\-\-\--//\-\-\-\-\-\-\-\-\-\-\-\-\--                |
|                                                                       |
| *As a valued client, your satisfaction is of the utmost importance to |
| us and we want to make sure we are meeting your expectations and      |
| addressing any of your concerns. If you have an unresolved, any       |
| comments, or suggestions, please contact our Customer Care Hotline at |
| 1-866-482-8111 or Customer_Care@mail.doc.gov to speak to a Customer   |
| Service Advocate from 9 am - 5 pm (EST) Monday-Friday. (We will       |
| respond within 24 hours.)*                                            |
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