### XU AYs ifpwrtmYNt AwP tRwNsportySn

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swfI kOm dy jo SKs ieh mhsUs krdy hn ik auhnW nwl hvweI Aif\`AW qy
p\`Kpwq BirAw slUk kIqw igAw hY, auhnW dI mdd leI ieh sUcnw p\`qr auhnW
nUM srkwr dIAW smUicAW eyjNsIAW nwl jwxU krWdw hY jo ik ies iksm dIAW
iSkwieqW drj krdIAW hn \[ 11 isqMbr 2001 nUM hoey KOPnwk hmly qoN bwd
srkwr dIAW vK vK eyjNsIAW vloN kwPI koiSS kIqI geI hY ik swfI XwqRwvW dy
isstm nUM koeI nukswn nw phuNcwvy \[ swfy dyS dI hvweI XwqRw isstm dI
hor ihPwzq vwsqy, AsI Ajyhy kdm auTwey hn ijhnW nwl ieh p\`kw kIqw jw
skygw ik hr iksy nUM brobr dI srkwrI sur\`iKAw idqI jw sky Aqy ies dyS
ivc Xwqrw krdy smyN iksy nwl vI gYrknUnI p\`Kpwq nw vriqAw jwvy \[

hwlWik AsIN hvweI Aif\`AW qy kMm kr rhy sur\`iKAw krmcwrIAW Aqy hor
knUnI AiDkwrIAW (APsrW) koloN aumId krdy hW ik auh mwnvqw AiDkwrW dy
kwnUnW dI pwlnw krxgy \[ mgr AsIN smJdy hW ik kdy kdy ho skdw hY ik kuJ
lok ieh smJx ik auhnW nwl p\`Kpwq hoieAw hY \[ AsI ieh vI smJdy hW ik
hvweI A\`ifAW qy vK vK iksm dy sur\`iKAw krmcwrIAW Aqy kMnUnI AiDkwirAW
dy hox krky, lokW ivc Brm bhuq v\~Ddw hY ik auh Apxy nwl hoey p\`Kpwq dI
iSkwieq iks QW qy drj krwaux \[ ifpwwrtmYNt Aw\`P tRWsportySn dy A\`wiPs
Aw\`P AYvIeySn AYnPorsmYNt AYNf pRosIifNgz dy mhkmy ny XwqrIAW dI mdd
vwsqy ieh pq\`r iqAwr kIqw hY qWik ik XwqrI ieh smJ skx ik auh iks dy
kol Aqy iks qrW AwpxI iSkwieq drj krwaux \[

hvweI jhwz dy krmcwrIAW (ijvyN pwielt, PlweIt AtyNfyNt, gyt eyjNt, jW
kwaNtr krmcwrIAW) vloN kIqy gey p\`Kpwq dI iSkwieqW ifpwrtmyNt Aw\`P
tRWsportySn dy AYvIeySn knzUmr pRotykSn ivBwg nUM ByjIAW jwx \[ ieh
ivBwg XwqrIAW nUM AwpxI vyb swiet (kMipaUtr qoN) qoN iSkwieq Pwrm pRwpq
krWdw hY \[ ieh vYb swiet hY --

<http://www.dot.gov/airconsumer/problems.htm> AYvIeySn knzUmr pRotykSn
ivBwg eImyl duvwrw <airconsumer@ost.dot.gov> qy jW fwk rwhIN hyT ilKy
pqy qy vI iSkwieqW pRwpq krdw hY --

> Aviation Consumer Protection Department\
> U.S. Department of Transportation\
> 400 Seventh Street S.W. Room 4107\
> Washington DC 20590

PYfrl iskXuirtI skrInr (ijvyN hvweI A\`fy dy sur\`iKAw sQwnW qy XwqrIAW
dI qlwSI Aqy smwn dI qlwSI lYx vwly krmcwrI) vloN p\`Kpwq dy slUk dI
iSkwieqW nUM **ifpwrtmyNt Aw\`P tRWsportySn dy iskXoirtI AyfiminstRySn
nUM ByijAw jwey \[ tRWsportySn isikairtI AyfiminStRySn iSkwieqW fwk
rwhIN ies hyT ilKy pqy qy pRwpq krdy hn --**

> Transportation Security Administration (T.S.A.-1)\
> U.S. Department of Transportation\
> 400 Seventh Street S.W.\
> Washington DC 20590

hvweI A\`fy dy krmcwrIAW (ijvyN hvweI A\`fy dI puils) vloN kIqy gey
p\`Kpwq dIAW iSkwieqW PYfrl AYvIeySn AyfiminstRySn dy nwgirk hkW dy dPqr
nUM hyT ilKy pqy qy ByjIAW jw skdIAW hn --

> Federal Aviation Administration\
> Office of Civil Rights\
> 800 Independence Ave., S.W., Room 1030\
> Washington DC 20591

nYSnl gwrf vloN kIqy gey p\`Kpwq dI iSkwieqW nYSnl gwrf ibaUro dy smwn
rozgwr dPqr ivc hyT ilKy pqy qy ByjIAW jw skdIAW hn --

> Mr. Felton Page\
> Director, E.E.O. Division\
> National Guard Bureau E.O.\
> Jefferson Plaza 1, Room 2400\
> 1411 Jefferson Davis Highway\
> Arlington, VA 22202-3231

PYfrl ibaUUro A\`wP ienvystIgySn (F.B.I.) vloN kIqy gey p\`Kpwq dI
iSkwieqW ifpwrtmyNt A\`wP jsits dy ieNspyktr jnrl dy dPqr Aqy PYfrl
ibaUro A\`wP ienvystIgySn (F.B.I.) ivAvswiek ij\`mydwrI dy dPqr qy
ByjIAW jw skdIAW hn \[ ienspyktr jnrl dy dPqr nUM iSkwieqW eImyl rwhIN
<oig.hotline@usdoj.gov> Aqy Pon rwhIN -- (800)869-4499 jW PYks rwhIN
(202) 616-9881 Aqy fwk rwhIN hyT ilKy pqy qy ByjIAW jw skdIAW hn --

> Office of Inspector General\
> U.S. Department of Justice\
> 950 Pennsylvania Ave., N.W., Suite 4706\
> Washington DC 20530
>
> jW
>
> Office of Professional Responsibility\
> Federal Bureau of Investigation\
> U.S. Department of Justice\
> 935 Pennsylvania Ave, N.W.\
> Washington DC 20535

iemIgrySn Aqy nYcUrlweIzySn syvw (I.N.S.) ivBwg ijs ivc bw\`rfr pYtrol
vI Swiml hY, vloN kIqy gey p\`Kpwq dI iSkwieqW jsits ivBwg dy ienspyktr
jnrl dy dPqr Aqy iemIgrySn Aqy nYSnYiltI syvw (I.N.S.) ivBwg dy ieMtrnl
A\`wift dy dPqr ivc ByjIAW jwx \[ ienspyktr jnrl dy dPqr nUM iSkwieqW
eImyl rwhIN <oig.hotline@usdoj.gov> Aqy Pon rwhIN -- (800) 869-4499 jW
PYks rwhIN (202) 616-9881 Aqy fwk rwhIN hyT ilKy pqy qy ByjIAW jw skdIAW
hn --

> Office of Inspector General\
> U.S. Department of Justice\
> 950 Pennsylvania Ave., N.W., Suite 4706\
> Washington DC 20530\
> jW
>
> Office of Internal Audit\
> Immigration and Naturalization Service\
> U.S. Department of Justice\
> 425 I Street, NW, Room 3260\
> Washington DC 20536

kstm srivs dy AiDkwrIAW pwsoN hoey BydBwv dIAW iSkwieqW ifpwrtmYNt AwP
tRYzrI dy ientrnl APyArz AwiPs nMU ByjIAW jwx \[ ieh mhkmw iSkwieqW Pon
qy 202-927-1016 jW 1-877-422-2557 (s\`qo idn / 24 GMty) jW PYks rwhIN
202-927-4607 jW fwk rwhIN hyT ilKy pqy qy prvwn rkdw hY:

> Department of Treasury
>
> Office of Internal Affairs
>
> U.S. Customs Service
>
> P.O. Box 14475
>
> 1200 Pennsylvania Avenue, NW
>
> Washington, DC 20044

AisstYNt jYnrl kwauNsl dy dPqr vloN AYvIeySn AYnPorsmYNt AYNf pRosIifMgz
leI Aqy ausdy AYvIeySn knzXUmr pRotYkSn ifvIzn vwsqy 03/27/2002 nUM jwrI
kIqw igAw Aqy 04/08/2002 Aqy 07/26/2002 nUM sMSoDq kIqw igAw \[

hor jwxkwrI <airconsumer@ost.dot.gov> nUM sMprk krn nwl iml skdI hY\[

Office of Aviation Enforcement and Proceedings

400 Seventh Street, SW, Room 4107

Washington, DC 20590

[http://airconsumer.ost.dot.gov]{.underline}