+-------------------------------+--------------------------------------+
| ![](media/image1.png)         | ![](media/ima                        |
| {width="0.8618055555555556in" | ge2.png){width="4.886805555555555in" |
| h                             | height="1.3902777777777777in"}       |
| eight="0.8277777777777777in"} |                                      |
|                               |                                      |
| ###                           |                                      |
|                               |                                      |
| U.S. Department               |                                      |
|                               |                                      |
| of Transportation             |                                      |
+-------------------------------+--------------------------------------+

# 

> ***Air Travel***
>
> ***Consumer Report***

+---------------------------+------------------------------------------+
| >                         | **Issued: NOVEMBER 2002**                |
| ![](media/image3.png){wid |                                          |
| th="2.0680555555555555in" | Includes data for the following periods: |
| > heigh                   |                                          |
| t="1.8340277777777778in"} | > Flight Delays September 2002           |
|                           | >                                        |
|                           | > 12 Months Ending September 2002        |
|                           | >                                        |
|                           | > Mishandled Baggage September 2002      |
|                           | >                                        |
|                           | > January-September 2002                 |
|                           | >                                        |
|                           | > Oversales 3rd Quarter 2002             |
|                           | >                                        |
|                           | > January-September 2002                 |
|                           | >                                        |
|                           | > Consumer Complaints September 2002     |
|                           | >                                        |
|                           | > (Includes Disability and Other         |
|                           | > January-September 2002                 |
|                           | >                                        |
|                           | > Discrimination Complaints              |
+---------------------------+------------------------------------------+

> ***Office of Aviation Enforcement and Proceedings***
>
> *http://airconsumer.ost.dot.gov/*

**[Table of Contents]{.smallcaps}**

**Section Page**

***Introduction*** \...\...\...\...\...\...\.......2

***Flight Delays***

**Explanation** \...\...\...\...\...\...\.......3

**Table 1** \...\...\...\...\...\...\.......4

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time, by Carrier

**Table 1A** \...\...\...\...\...\...\.......5

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time and Carrier Rank,
>
> by Month, Quarter, and Data Base to Date

**Table 2** \...\...\...\...\...\...\.......6

> Number of Reported Flight Arrivals and Per-
>
> centage Arriving On Time, by Carrier and Airport

**Table 3** \...\...\...\...\...\...\.......8

> Percentage of All Carriers\' Reported Flight
>
> Operations Arriving On Time, by Airport and
>
> Time of Day

**Table 4** \...\...\...\...\...\...\......9

> Percentage of All Carriers\' Reported Flight
>
> Operations Departing On Time, by Airport and
>
> Time of Day

**Table 5** \...\...\...\...\...\.......10

> List of Regularly Scheduled Flights
>
> Arriving Late 80% of the Time or More (Check for all pages)

**Table 6** \...\...\...\...\...\...\.....11

> Number and Percentage of Regularly
>
> Scheduled Flights Arriving Late 70% of the
>
> Time or More

**Table 7** \...\...\...\...\...\...\.....12

> On-Time Arrival and Departure
>
> Percentage, by Airport

**Table 8** \...\...\...\...\...\...\.....14

> Overall Number and Percentage
>
> of Flight Cancellations, by Carrier

**Footnotes** \...\...\...\...\...\...\.....15

**Appendix** \...\...\...\...\...\...\.....16

**Section Page**

***Mishandled Baggage***

**Explanation** \...\...\...\...\...\..........17

**Ranking\--Month** \...\...\...\...\...\..........18

**Ranking\--YTD** \...\...\...\...\...\..........19

***Oversales***

**Explanation** \...\...\...\...\...\..........20

**Ranking\--Quarter** \...\...\...\...\...\..........21

**Ranking\--YTD** \...\...\...\...\...\..........22

***Consumer Complaints***

**Explanation** \...\...\...\...\...\..........23

**Complaint Tables 1-5 (Month)** \...\...\...\.....24

> Summary, Complaint Categories, U.S. Airlines,
>
> Incident Date, and Companies Other Than
>
> U.S. Airlines

**Rankings, Table 6 (Month)** \...\...\...\.....29

**Complaint Tables 1-4 (YTD)** \...\...\...\.....30

> Summary, Complaint Categories, U.S. Airlines,
>
> and Companies Other Than U.S. Airlines

**Rankings, Table 5 (YTD)** \...\...\...\.....34

**Complaint Categories** \...\...\...\.....35

![](media/image4.wmf){width="3.3208333333333333in"
height="1.4597222222222221in"}

**[INTRODUCTION]{.underline}**

The *Air Travel Consumer Report* is a monthly product of the Department
of Transportation\'s Office of Aviation Enforcement and Proceedings. The
report is designed to assist consumers with information on the quality
of services provided by the airlines.

The report is divided into four sections. These sections deal with
flight delays, mishandled baggage, oversales and consumer complaints.
Each section of the report is preceded by a brief explanation of how to
read and understand the information provided.

The report normally is released by the end of the first week of each
month. The report is available via the Internet at
*http://airconsumer.ost.dot.gov/*

NOTE TO CONSUMERS REGARDING FLIGHT DELAY DATA

Flight delays can be caused by a variety of factors, for example: severe
weather, aircraft maintenance, runway closures, customer service issues,
air traffic control system decisions and equipment failures. The data on
which this report is based do not identify the cause, only the
occurrence, of flight delays.

![](media/image5.wmf)

**[FLIGHT DELAYS]{.underline}**

This section provides information about airline on-time performance,
flight delays, and cancellations. It is based on data filed by airlines
each month with the Department of Transportation's Bureau of
Transportation Statistics (Office of Airline Information), as described
in 14 CFR Part 234 of DOT\'s regulations. It covers nonstop
scheduled-service flights between points within the United States
(including territories) by the ten U.S. air carriers that have at least
one percent of total domestic scheduled-service passenger revenues.
(Aloha Airlines reported data voluntarily for the period October 2000
through October 2001; TWA ceased operating in December 2001.)

The rule requires carriers to currently report on operations to and from
the 32 U.S. airports that account for at least one percent of the
nation\'s total domestic scheduled-service passenger enplanements (see
Appendix for a complete list of the reportable airports). However, all
reporting airlines have voluntarily provided data for their entire
domestic systems, and that information is included in this report.

A flight is counted as \"on time\" if it operated less than 15 minutes
after the scheduled time shown in the carriers\' Computerized
Reservations Systems (CRS). All tables in this report except Table 4 are
based on gate arrival times; Table 4 is based on gate departure times.
Cancelled and diverted operations are counted as late.

In fulfilling DOT's data reporting requirements, the reporting air
carriers use automated and/or manual systems for collecting flight data.
Those using an automated system rely on the Aircraft Communication
Addressing and Reporting System (ACARS). Based on the latest information
available to DOT, of the 10 reporting air carriers, 5 (American,
Continental, Northwest, United and US Airways) use ACARS exclusively; 1
(Southwest) relies solely on their pilots, gate agents and/or ground
crews to record arrival times manually; and 4 (Alaska, America West,
American Eagle, and Delta) use a combination of ACARS and manual
reporting systems.

As indicated above, a carrier may voluntarily file data for its entire
domestic system. Tables 2, 3, and 4 are limited to the 31 required or
\"reportable\" airports; Tables 5, 6 and 7 contain data on flights
to/from all airports that were reported. Tables 1 and 8 each have one
column for the 32 \"reportable\" airports and another for all of the
airports reported; see footnote C for additional explanation.

Tables 1 through 4 display percentages of flight operations that were on
time, while Tables 5 and 6 show service that was late. Tables 1, 1A, and
2 present data by carrier; airlines are ranked by performance in Table 1
and are listed in alphabetical order by carrier code in Table 2 (see
Appendix for codes). Beginning with the February 1988 report, Table 1A
shows carrier rankings by month and time-series data on the percentage
of flight operations that arrived on time.

Tables 3 and 4 provide information by airport and time of day. Table 5
is a list of the most frequently delayed flights, showing the percentage
of each flight\'s operations that were late that month and the average
and median number of minutes the flight was late. The flights with the
highest percentage of late operations are listed first in Table 5; where
percentages are identical, flights are listed alphabetically by carrier
code. Table 6, like Tables 1, 1A, and 2, presents data by carrier, but
lists the carriers in rank order from worst to best based on the number
of flights which were late 70% of the time or more. Table 7 lists more
than 200 cities in alphabetical order with the corresponding on-time
arrival and departure percentages.

Tables 3, 4, and 5 contain information on the time of day that a flight
operated. All times are local. A 10:50 a.m. departure from Atlanta is
10:50 a.m. Atlanta time; if that flight arrived in Dallas at 11:45 a.m.,
that is 11:45 a.m. Dallas time. If a flight\'s scheduled operating time
changed during the month, Table 5 shows the time that was in effect for
the last flight operation performed that month.

Table 8 displays the number of operations, number of flight
cancellations, and percentage of cancellations by air carrier for the
reportable airports and for the air carriers' domestic system.

This report provides summary information; except for the few flights
listed in Table 5, it does not show the on-time record of individual
flights. A printout showing the performance of each specific flight
reported to DOT is available for inspection in the Reports Reference
Room (room 4201) of the Office of Airline Information at DOT\'s
headquarters in Washington, D.C. The on-time performance for individual
markets and flights can be searched at *http://www.bts.gov/ntda/oai/*.
Computer tapes containing data for all reported flight operations are
available for purchase from the Transportation Systems Center in
Cambridge, Massachusetts. The Department cannot respond to inquiries
about the performance of individual flights.

However, information on the performance of specific flights is displayed
on the CRS used by most airlines and travel agencies. Each of the
reporting carriers\' flights has a one-digit code between 0 and 9
representing that flight\'s percentage of on-time operations for the
latest reported month. For example, \"8\" means that flight arrived on
time (within 15 minutes) between 80% and 89.9% of the time during the
latest reported month.

![](media/image6.wmf){width="1.3006944444444444in"
height="0.44722222222222224in"}

  ------------------------- ------------------- ------------ ------------------- ------------
  **SEPTEMBER 2002**                                                             

  **AIR TRAVEL CONSUMER                                                          
  REPORT**                                                                       

  **TABLE 1. OVERALL                                                             
  PERCENTAGE OF REPORTED                                                         
  FLIGHT OPERATIONS                                                              
  ARRIVING ON TIME BY                                                            
  CARRIER**                                                                      

                                                                                 

                            **[AT 32 REPORTABLE              **[AT ALL           
                            AIRPORTS                         REPORTABLE AIRPORTS 
                            B/]{.underline}**                C/]{.underline}**   

                                                                                 

  **[CARRIER]{.underline}   **NUMBER OF\        **PERCENT    **NUMBER OF\        **PERCENT
  A/**                      AIRPORTS\           OF\          AIRPORTS\           OF\
                            REPORTED**          ARRIVALS\    REPORTED**          ARRIVALS\
                                                ON TIME D/**                     ON TIME D/**

                                                                                 

  **US AIRWAYS S/**         **27**              **90.8**     **68**              **90.9**

  **UNITED S/**             **31**              **90.0**     **83**              **89.8**

  **AMERICAN S/**           **32**              **89.4**     **96**              **89.7**

  **SOUTHWEST S/**          **15**              **89.5**     **59**              **88.6**

  **NORTHWEST S/**          **32**              **87.4**     **112**             **87.0**

  **CONTINENTAL S/**        **31**              **86.1**     **80**              **86.2**

  **DELTA S/**              **32**              **86.1**     **108**             **86.2**

  **AMERICAN EAGLE S/**     **21**              **86.2**     **108**             **85.6**

  **ALASKA S/**             **12**              **86.4**     **41**              **85.1**

  **AMERICA WEST S/**       **26**              **84.3**     **51**              **83.9**

                                                                                 

  **TOTAL**                                     **88.2**                         **88.0**
  ------------------------- ------------------- ------------ ------------------- ------------

For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

\* All U.S. airlines with at least one percent of total domestic
scheduled-service passenger revenues.

**NOTE TO CONSUMERS REGARDING FLIGHT DELAY DATA**

Flight delays can be caused by a variety of factors, for example: severe
weather, aircraft maintenance, runway closures, customer service issues,
air traffic control system decisions and equipment failures. The data on
which this report is based do not identify the cause, only the
occurrence, of flight delays.

<table style="width:100%;">
<colgroup>
<col style="width: 0%" />
<col style="width: 26%" />
<col style="width: 3%" />
<col style="width: 4%" />
<col style="width: 3%" />
<col style="width: 4%" />
<col style="width: 3%" />
<col style="width: 4%" />
<col style="width: 3%" />
<col style="width: 4%" />
<col style="width: 3%" />
<col style="width: 4%" />
<col style="width: 3%" />
<col style="width: 4%" />
<col style="width: 3%" />
<col style="width: 4%" />
<col style="width: 3%" />
<col style="width: 4%" />
<col style="width: 3%" />
<col style="width: 8%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="20"><strong>SEPTEMBER 2002</strong></td>
</tr>
<tr class="even">
<td colspan="20"><strong>AIR TRAVEL CONSUMER REPORT</strong></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="20"><strong>TABLE 1A. OVERALL PERCENTAGE OF REPORTED FLIGHT
OPERATIONS ARRIVING ON TIME</strong></td>
</tr>
<tr class="odd">
<td colspan="20"><strong>AND CARRIER RANK, BY MONTH, QUARTER, AND
DATABASE TO DATE</strong></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2" rowspan="2"><strong>Carrier</strong>*</td>
<td colspan="2"><strong>4th Quarter</strong></td>
<td colspan="2"><p><strong>1st</strong></p>
<p><strong>Quarter</strong></p></td>
<td colspan="2"><strong>2nd Quarter</strong></td>
<td colspan="2"><strong>3rd Quarter</strong></td>
<td colspan="2" rowspan="2"><strong>Jul-02</strong></td>
<td colspan="2" rowspan="2"><strong>Aug-02</strong></td>
<td colspan="2" rowspan="2"><strong>Sep-02</strong></td>
<td colspan="2" rowspan="2"><p><strong>12 Months Ending</strong></p>
<p><strong>09 2002</strong></p></td>
<td colspan="2" rowspan="2"><strong>Database To Date 09 1987-09
2002</strong></td>
</tr>
<tr class="even">
<td colspan="2"><strong>10-12 2001</strong></td>
<td colspan="2"><strong>01-03 2002</strong></td>
<td colspan="2"><strong>04-06 2002</strong></td>
<td colspan="2"><strong>07-09 2002</strong></td>
</tr>
<tr class="odd">
<td colspan="2"><strong> </strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
</tr>
<tr class="even">
<td colspan="2">ALASKA</td>
<td>73.7</td>
<td>(11)</td>
<td>75.3</td>
<td>(10)</td>
<td>79.1</td>
<td>(8)</td>
<td>79.2</td>
<td>(10)</td>
<td>77.1</td>
<td>(9)</td>
<td>76.0</td>
<td>(10)</td>
<td>85.1</td>
<td>(9)</td>
<td>77.0</td>
<td>(10)</td>
<td>75.8</td>
<td>(8)</td>
</tr>
<tr class="odd">
<td colspan="2">ALOHA</td>
<td>79.9</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
</tr>
<tr class="even">
<td colspan="2">AMERICA WEST</td>
<td>85.2</td>
<td>(3)</td>
<td>86.4</td>
<td>(1)</td>
<td>84.2</td>
<td>(2)</td>
<td>81.7</td>
<td>(8)</td>
<td>78.7</td>
<td>(5)</td>
<td>82.7</td>
<td>(5)</td>
<td>83.9</td>
<td>(10)</td>
<td>84.3</td>
<td>(2)</td>
<td>78.5</td>
<td>(5)</td>
</tr>
<tr class="odd">
<td colspan="2">AMERICAN</td>
<td>81.8</td>
<td>(8)</td>
<td>83.2</td>
<td>(4)</td>
<td>82.6</td>
<td>(3)</td>
<td>84.3</td>
<td>(3)</td>
<td>80.3</td>
<td>(4)</td>
<td>83.5</td>
<td>(3)</td>
<td>89.7</td>
<td>(3)</td>
<td>83.0</td>
<td>(5)</td>
<td>78.9</td>
<td>(3)</td>
</tr>
<tr class="even">
<td colspan="2">AMERICAN EAGLE</td>
<td>81.6</td>
<td>(9)</td>
<td>79.8</td>
<td>(7)</td>
<td>78.8</td>
<td>(10)</td>
<td>80.4</td>
<td>(9)</td>
<td>76.2</td>
<td>(10)</td>
<td>79.7</td>
<td>(9)</td>
<td>85.6</td>
<td>(8)</td>
<td>80.2</td>
<td>(9)</td>
<td>73.7</td>
<td>(10)</td>
</tr>
<tr class="odd">
<td colspan="2">CONTINENTAL</td>
<td>85.8</td>
<td>(2)</td>
<td>85.1</td>
<td>(2)</td>
<td>85.2</td>
<td>(1)</td>
<td>84.0</td>
<td>(4)</td>
<td>82.8</td>
<td>(3)</td>
<td>83.3</td>
<td>(4)</td>
<td>86.2</td>
<td>(7)</td>
<td>85.0</td>
<td>(1)</td>
<td>78.7</td>
<td>(4)</td>
</tr>
<tr class="even">
<td colspan="2">DELTA</td>
<td>86.2</td>
<td>(1)</td>
<td>77.4</td>
<td>(8)</td>
<td>78.8</td>
<td>(9)</td>
<td>83.0</td>
<td>(5)</td>
<td>78.6</td>
<td>(6)</td>
<td>84.6</td>
<td>(2)</td>
<td>86.2</td>
<td>(6)</td>
<td>81.3</td>
<td>(7)</td>
<td>77.5</td>
<td>(7)</td>
</tr>
<tr class="odd">
<td colspan="2">NORTHWEST</td>
<td>82.3</td>
<td>(7)</td>
<td>76.9</td>
<td>(9)</td>
<td>79.6</td>
<td>(7)</td>
<td>82.0</td>
<td>(7)</td>
<td>77.9</td>
<td>(8)</td>
<td>81.8</td>
<td>(7)</td>
<td>87</td>
<td>(5)</td>
<td>80.3</td>
<td>(8)</td>
<td>79.7</td>
<td>(2)</td>
</tr>
<tr class="even">
<td colspan="2">SOUTHWEST</td>
<td>84.4</td>
<td>(5)</td>
<td>83.8</td>
<td>(3)</td>
<td>82.1</td>
<td>(5)</td>
<td>82.6</td>
<td>(6)</td>
<td>77.9</td>
<td>(7)</td>
<td>81.5</td>
<td>(8)</td>
<td>88.6</td>
<td>(4)</td>
<td>83.2</td>
<td>(4)</td>
<td>82.3</td>
<td>(1)</td>
</tr>
<tr class="odd">
<td colspan="2">TWA</td>
<td>84.0</td>
<td>(6)</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
<td>---</td>
</tr>
<tr class="even">
<td colspan="2">UNITED</td>
<td>79.9</td>
<td>(10)</td>
<td>82.2</td>
<td>(5)</td>
<td>82.5</td>
<td>(4)</td>
<td>85.0</td>
<td>(2)</td>
<td>83.2</td>
<td>(2)</td>
<td>82.3</td>
<td>(6)</td>
<td>89.8</td>
<td>(2)</td>
<td>82.5</td>
<td>(6)</td>
<td>75.5</td>
<td>(9)</td>
</tr>
<tr class="odd">
<td colspan="2">US AIRWAYS</td>
<td>84.6</td>
<td>(4)</td>
<td>81.3</td>
<td>(6)</td>
<td>81.0</td>
<td>(6)</td>
<td>86.6</td>
<td>(1)</td>
<td>83.2</td>
<td>(1)</td>
<td>85.9</td>
<td>(1)</td>
<td>90.9</td>
<td>(1)</td>
<td>83.4</td>
<td>(3)</td>
<td>78.4</td>
<td>(6)</td>
</tr>
<tr class="even">
<td colspan="2"><strong>Total</strong></td>
<td><strong>83.2</strong></td>
<td> </td>
<td><strong>81.3</strong></td>
<td><strong> </strong></td>
<td><strong>81.3</strong></td>
<td><strong> </strong></td>
<td><strong>83.3</strong></td>
<td><strong> </strong></td>
<td><strong>79.7</strong></td>
<td><strong> </strong></td>
<td><strong>82.6</strong></td>
<td><strong> </strong></td>
<td><strong>88.0</strong></td>
<td><strong> </strong></td>
<td><strong>82.3</strong></td>
<td><strong> </strong></td>
<td><strong>78.4</strong></td>
<td><strong> </strong></td>
</tr>
</tbody>
</table>

For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

\* All U.S. airlines with at least one percent of total domestic
scheduled-service passenger revenues, plus other carriers that report
voluntarily. Aloha Airlines reported

data voluntarily each month from October 2000 through October 2001.
American Eagle reporting effective January 2001. TWA ceased operating
December 2001.

#  NOTE TO CONSUMERS REGARDING FLIGHT DELAY DATA

Flight delays can be caused by a variety of factors, for example: severe
weather, aircraft maintenance, runway closures, customer service issues,
air traffic control system decisions and equipment failures. The data on
which this report is based do not identify the cause, only the
occurrence, of flight delays.

**The ranking columns in this table that include September 2001 data (12
months ending September 2002, and Database to Date) reflect data
submitted by the carriers to BTS for the entire month of September. The
flight delay data for the period September 1-10 only was the basis for
the September rankings in the ATCR's issued in November and December
2001 and January 2002.**

  --------------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- ---------------------
  **SEPTEMBER 2002**                                                                                                                                                                                                                                                                                                                                                                    

  **AIR TRAVEL CONSUMER                                                                                                                                                                                                                                                                                                                                                                 
  REPORT**                                                                                                                                                                                                                                                                                                                                                                              

  **TABLE 2. NUMBER OF                                                                                                                                                                                                                                                                                                                                                                  
  REPORTED FLIGHT ARRIVALS                                                                                                                                                                                                                                                                                                                                                              
  AND PERCENTAGE ARRIVING BY                                                                                                                                                                                                                                                                                                                                                            
  CARRIER AND AIRPORT                                                                                                                                                                                                                                                                                                                                                                   
  (REPORTABLE AIRPORTS ONLY)                                                                                                                                                                                                                                                                                                                                                            
  D/**                                                                                                                                                                                                                                                                                                                                                                                  

                                                                                                                                                                                                                                                                                                                                                                                        

  **[ARRIVAL                                                                                                                                                                                                                                                                                                                                                                            
  AIRPORT]{.underline}**                                                                                                                                                                                                                                                                                                                                                                

                              **[ATL]{.underline}**                         **[BOS]{.underline}**                         **[BWI]{.underline}**                         **[CLT]{.underline}**                         **[CVG]{.underline}**                         **[DCA]{.underline}**                         **[DEN]{.underline}**                         **[DFW]{.underline}**   

  **[CARRIER]{.underline}**   **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\
                              ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**

  **AA**                      **762**                 **78.0**              **1463**                **89.3**              **611**                 **85.3**              **273**                 **90.1**              **89**                  **91.0**              **962**                 **86.0**              **724**                 **90.5**              **12627**               **93.0**

  **AS**                      **H/**                                        **30**                  **86.7**              **H/**                                        **H/**                                        **H/**                                        **30**                  **76.7**              **90**                  **86.7**              **H/**                  

  **CO**                      **358**                 **71.2**              **545**                 **87.7**              **248**                 **81.5**              **3**                   **100.0**             **H/**                                        **362**                 **85.9**              **332**                 **83.4**              **360**                 **84.2**

  **DL**                      **15638**               **80.3**              **1706**                **90.8**              **407**                 **81.8**              **167**                 **81.4**              **4307**                **89.3**              **1037**                **93.5**              **523**                 **91.2**              **2528**                **91.3**

  **HP**                      **149**                 **69.8**              **147**                 **78.9**              **177**                 **72.9**              **H/**                                        **H/**                                        **118**                 **77.1**              **316**                 **79.7**              **196**                 **91.3**

  **MQ**                      **H/**                                        **2014**                **80.6**              **330**                 **88.8**              **117**                 **82.9**              **198**                 **80.3**              **449**                 **86.2**              **H/**                                        **6035**                **91.8**

  **NW**                      **503**                 **76.1**              **460**                 **86.7**              **327**                 **84.1**              **194**                 **83.5**              **30**                  **83.3**              **540**                 **84.3**              **371**                 **86.5**              **441**                 **85.5**

  **UA**                      **424**                 **81.1**              **971**                 **89.8**              **442**                 **88.9**              **136**                 **85.3**              **170**                 **83.5**              **405**                 **87.4**              **7222**                **94.2**              **623**                 **88.6**

  **US**                      **474**                 **77.2**              **1708**                **91.7**              **538**                 **89.2**              **8147**                **92.5**              **H/**                                        **1888**                **96.3**              **300**                 **91.3**              **355**                 **89.9**

  **WN**                      **H/**                                        **H/**                                        **4028**                **92.2**              **H/**                                        **H/**                                        **H/**                                        **H/**                                        **H/**                  

  **TOTAL**                   **18308**               **79.7**              **9044**                **87.8**              **7108**                **89.2**              **9037**                **91.8**              **4794**                **88.8**              **5791**                **90.4**              **9878**                **92.5**              **23165**               **92.1**

                                                                                                                                                                                                                                                                                                                                                                                        

  **[ARRIVAL                                                                                                                                                                                                                                                                                                                                                                            
  AIRPORT]{.underline}**                                                                                                                                                                                                                                                                                                                                                                

                              **[DTW]{.underline}**                         **[EWR]{.underline}**                         **[FLL]{.underline}**                         **[IAD]{.underline}**                         **[IAH]{.underline}**                         **[JFK]{.underline}**                         **[LAS]{.underline}**                         **[LAX]{.underline}**   

  **[CARRIER]{.underline}**   **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\
                              ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**

  **AA**                      **567**                 **89.6**              **911**                 **87.7**              **593**                 **90.9**              **569**                 **91.2**              **600**                 **85.5**              **1309**                **85.0**              **760**                 **89.6**              **2754**                **88.0**

  **AS**                      **H/**                                        **H/**                                        **H/**                                        **60**                  **90.0**              **H/**                                        **H/**                                        **360**                 **89.2**              **581**                 **86.9**

  **CO**                      **273**                 **82.1**              **4523**                **87.4**              **313**                 **76.4**              **79**                  **84.8**              **7451**                **86.8**              **55**                  **83.6**              **456**                 **89.7**              **544**                 **89.0**

  **DL**                      **222**                 **86.0**              **657**                 **84.6**              **1118**                **89.4**              **434**                 **85.5**              **233**                 **77.7**              **973**                 **80.4**              **592**                 **89.5**              **1091**                **90.5**

  **HP**                      **149**                 **75.8**              **174**                 **76.4**              **60**                  **75.0**              **H/**                                        **146**                 **72.6**              **270**                 **74.1**              **2277**                **85.1**              **513**                 **81.7**

  **MQ**                      **146**                 **81.5**              **283**                 **73.9**              **85**                  **92.9**              **60**                  **83.3**              **H/**                                        **1179**                **83.1**              **H/**                                        **2210**                **88.2**

  **NW**                      **8895**                **91.2**              **543**                 **82.3**              **92**                  **89.1**              **234**                 **87.6**              **380**                 **76.8**              **118**                 **80.5**              **327**                 **86.2**              **529**                 **87.5**

  **UA**                      **349**                 **86.5**              **717**                 **87.2**              **60**                  **76.7**              **1897**                **91.2**              **342**                 **82.7**              **458**                 **92.1**              **892**                 **89.9**              **3127**                **93.2**

  **US**                      **235**                 **89.8**              **380**                 **88.2**              **423**                 **87.5**              **142**                 **91.5**              **320**                 **88.4**              **H/**                                        **238**                 **86.1**              **418**                 **86.6**

  **WN**                      **513**                 **85.8**              **H/**                                        **1028**                **88.0**              **H/**                                        **159**                 **78.6**              **H/**                                        **4959**                **89.1**              **3363**                **90.3**

  **TOTAL**                   **11349**               **90.0**              **8188**                **86.2**              **3772**                **87.6**              **3475**                **90.0**              **9631**                **85.7**              **4362**                **83.4**              **10861**               **88.2**              **15130**               **89.5**
  --------------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- ---------------------

  --------------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- ---------------------
  **SEPTEMBER 2002**                                                                                                                                                                                                                                                                                                                                                                    

  **AIR TRAVEL CONSUMER                                                                                                                                                                                                                                                                                                                                                                 
  REPORT**                                                                                                                                                                                                                                                                                                                                                                              

  **TABLE 2. NUMBER OF                                                                                                                                                                                                                                                                                                                                                                  
  REPORTED FLIGHT ARRIVALS                                                                                                                                                                                                                                                                                                                                                              
  AND PERCENTAGE ARRIVING BY                                                                                                                                                                                                                                                                                                                                                            
  CARRIER AND AIRPORT                                                                                                                                                                                                                                                                                                                                                                   
  (REPORTABLE AIRPORTS ONLY)                                                                                                                                                                                                                                                                                                                                                            
  D/**                                                                                                                                                                                                                                                                                                                                                                                  

  **[ARRIVAL                                                                                                                                                                                                                                                                                                                                                                            
  AIRPORT]{.underline}**                                                                                                                                                                                                                                                                                                                                                                

                              **[LGA]{.underline}**                         **[MCO]{.underline}**                         **[MDW]{.underline}**                         **[MIA]{.underline}**                         **[MSP]{.underline}**                         **[ORD]{.underline}**                         **[PDX]{.underline}**                         **[PHL]{.underline}**   

  **[CARRIER]{.underline}**   **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\
                              ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**

  **AA**                      **1797**                **85.0**              **952**                 **87.7**              **202**                 **90.1**              **3032**                **88.0**              **729**                 **84.2**              **8970**                **87.0**              **247**                 **88.3**              **831**                 **84.1**

  **AS**                      **H/**                                        **H/**                                        **H/**                                        **H/**                                        **H/**                                        **30**                  **93.3**              **1279**                **87.9**              **H/**                  

  **CO**                      **311**                 **84.6**              **445**                 **88.5**              **96**                  **85.4**              **295**                 **81.7**              **226**                 **89.8**              **458**                 **82.1**              **94**                  **92.6**              **138**                 **72.5**

  **DL**                      **1949**                **90.8**              **1511**                **89.5**              **117**                 **90.6**              **292**                 **84.2**              **321**                 **82.2**              **529**                 **83.0**              **390**                 **94.1**              **459**                 **82.4**

  **HP**                      **H/**                                        **119**                 **85.7**              **H/**                                        **60**                  **80.0**              **160**                 **73.8**              **235**                 **78.7**              **178**                 **81.5**              **178**                 **80.3**

  **MQ**                      **786**                 **81.9**              **60**                  **95.0**              **H/**                                        **488**                 **93.4**              **H/**                                        **5000**                **82.5**              **H/**                                        **288**                 **79.2**

  **NW**                      **576**                 **82.5**              **395**                 **89.4**              **360**                 **85.3**              **151**                 **85.4**              **9383**                **87.7**              **744**                 **81.6**              **182**                 **87.9**              **488**                 **78.3**

  **UA**                      **579**                 **83.1**              **525**                 **91.0**              **H/**                                        **390**                 **90.0**              **577**                 **84.4**              **11212**               **87.5**              **763**                 **93.4**              **647**                 **86.4**

  **US**                      **1472**                **92.4**              **696**                 **90.4**              **H/**                                        **284**                 **88.7**              **232**                 **84.1**              **590**                 **85.3**              **H/**                                        **5825**                **88.2**

  **WN**                      **H/**                                        **1690**                **90.4**              **3719**                **90.5**              **H/**                                        **H/**                                        **H/**                                        **1001**                **91.4**              **H/**                  

  **TOTAL**                   **7470**                **87.3**              **6393**                **89.6**              **4494**                **89.9**              **4992**                **87.9**              **11628**               **86.9**              **27768**               **86.0**              **4134**                **90.2**              **8854**                **86.2**

                                                                                                                                                                                                                                                                                                                                                                                        

  **[ARRIVAL                                                                                                                                                                                                                                                                                                                                                                            
  AIRPORT]{.underline}**                                                                                                                                                                                                                                                                                                                                                                

                              **[PHX]{.underline}**                         **[PIT]{.underline}**                         **[SAN]{.underline}**                         **[SEA]{.underline}**                         **[SFO]{.underline}**                         **[SLC]{.underline}**                         **[STL]{.underline}**                         **[TPA]{.underline}**   

  **[CARRIER]{.underline}**   **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\              **[\# OF\               **[% ON\
                              ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**   ARR.]{.underline}**     TIME]{.underline}**

  **AA**                      **550**                 **89.8**              **114**                 **87.7**              **797**                 **89.0**              **651**                 **91.9**              **1096**                **90.2**              **240**                 **91.7**              **7206**                **92.1**              **631**                 **89.7**

  **AS**                      **261**                 **84.3**              **H/**                                        **363**                 **86.0**              **3800**                **85.9**              **473**                 **85.4**              **H/**                                        **H/**                                        **H/**                  

  **CO**                      **310**                 **84.2**              **74**                  **86.5**              **229**                 **83.8**              **294**                 **88.8**              **364**                 **86.0**              **62**                  **93.5**              **24**                  **91.7**              **356**                 **85.4**

  **DL**                      **417**                 **87.8**              **168**                 **92.3**              **439**                 **91.8**              **522**                 **91.6**              **559**                 **88.6**              **3591**                **92.1**              **167**                 **84.4**              **1049**                **88.4**

  **HP**                      **6260**                **88.0**              **H/**                                        **292**                 **85.3**              **260**                 **76.9**              **322**                 **74.8**              **143**                 **81.8**              **59**                  **64.4**              **88**                  **84.1**

  **MQ**                      **267**                 **83.5**              **262**                 **76.0**              **773**                 **89.4**              **H/**                                        **168**                 **89.3**              **H/**                                        **H/**                                        **H/**                  

  **NW**                      **271**                 **88.9**              **141**                 **82.3**              **180**                 **82.2**              **425**                 **86.1**              **325**                 **84.0**              **91**                  **80.2**              **340**                 **81.8**              **243**                 **83.5**

  **UA**                      **611**                 **88.9**              **174**                 **85.6**              **777**                 **88.7**              **1158**                **91.5**              **4585**                **91.0**              **386**                 **93.0**              **294**                 **85.0**              **273**                 **90.5**

  **US**                      **209**                 **89.0**              **5493**                **91.8**              **210**                 **90.0**              **277**                 **89.2**              **326**                 **89.9**              **H/**                                        **227**                 **89.9**              **539**                 **92.2**

  **WN**                      **5226**                **88.5**              **H/**                                        **2316**                **86.8**              **1148**                **91.0**              **H/**                                        **1140**                **88.8**              **2109**                **87.2**              **1624**                **90.9**

  **TOTAL**                   **14382**               **88.1**              **6426**                **90.7**              **6376**                **87.7**              **8535**                **88.1**              **8218**                **89.2**              **5653**                **91.0**              **10426**               **90.3**              **4803**                **89.4**
  --------------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- --------------------- ----------------------- ---------------------

  ------------------------ ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ------------------------- ----------------------- ----------------------- -----------------------
  **SEPTEMBER 2002**                                                                                                                                                                                                                                                                                                                                                                                                                                 

  **AIR TRAVEL CONSUMER                                                                                                                                                                                                                                                                                                                                                                                                                              
  REPORT**                                                                                                                                                                                                                                                                                                                                                                                                                                           

  **TABLE 3. PERCENTAGE OF                                                                                                                                                                                                                                                                                                                                                                                                                           
  ALL CARRIERS' REPORTED                                                                                                                                                                                                                                                                                                                                                                                                                             
  FLIGHT OPERATIONS                                                                                                                                                                                                                                                                                                                                                                                                                                  
  ARRIVING ON TIME D/\                                                                                                                                                                                                                                                                                                                                                                                                                               
  BY AIRPORT AND TIME OF                                                                                                                                                                                                                                                                                                                                                                                                                             
  THE DAY (REPORTABLE                                                                                                                                                                                                                                                                                                                                                                                                                                
  AIRPORTS ONLY)**                                                                                                                                                                                                                                                                                                                                                                                                                                   

  **[ARRIVAL                                                                                                                                                                                                                                                                                                                                                                                                                                         
  AIRPORT]{.underline}**                                                                                                                                                                                                                                                                                                                                                                                                                             

  **[SCHEDULED\            **[ATL]{.underline}**   **[BOS]{.underline}**   **[BWI]{.underline}**   **[CLT]{.underline}**   **[CVG]{.underline}**   **[DCA]{.underline}**   **[DEN]{.underline}**   **[DFW]{.underline}**   **[DTW]{.underline}**   **[EWR]{.underline}**   **[FLL]{.underline}**   **[IAD]{.underline}**   **[IAH]{.underline}**   **[JFK]{.underline}**   **[LAS]{.underline}**     **[LAX]{.underline}**   **[LGA]{.underline}**   **[MCO]{.underline}**
  ARRIVAL                                                                                                                                                                                                                                                                                                                                                                                                                                            
  TIME]{.underline}**                                                                                                                                                                                                                                                                                                                                                                                                                                

  **600 - 659 AM**         **86.8**                **91.0**                **84.7**                **94.2**                **90.0**                **J/**                  **93.3**                **93.3**                **91.3**                **93.3**                **90.0**                **91.3**                **97.0**                **92.2**                **95.0**                  **96.1**                **J/**                  **100.0**

  **700 - 759 AM**         **95.3**                **88.0**                **92.2**                **96.9**                **95.2**                **98.1**                **99.4**                **94.4**                **93.0**                **85.5**                **83.0**                **94.4**                **92.6**                **86.1**                **98.3**                  **91.3**                **95.1**                **92.9**

  **800 - 859 AM**         **81.3**                **86.9**                **95.1**                **92.9**                **91.8**                **96.6**                **96.0**                **94.5**                **96.3**                **93.8**                **98.4**                **92.7**                **88.1**                **93.4**                **94.5**                  **88.4**                **94.2**                **94.5**

  **900 - 959 AM**         **88.6**                **94.0**                **96.8**                **91.7**                **89.0**                **94.3**                **94.5**                **92.8**                **92.7**                **94.7**                **99.1**                **91.1**                **90.5**                **89.8**                **95.7**                  **92.0**                **96.5**                **95.7**

  **1000 - 1059 AM**       **91.1**                **91.6**                **93.2**                **94.0**                **93.5**                **89.7**                **94.1**                **91.6**                **91.2**                **93.2**                **97.4**                **90.0**                **89.0**                **84.4**                **88.0**                  **88.4**                **93.6**                **94.1**

  **1100 - 1159 AM**       **87.7**                **90.9**                **91.2**                **94.7**                **92.1**                **91.8**                **96.4**                **93.1**                **91.5**                **94.0**                **90.8**                **92.6**                **86.7**                **89.6**                **88.6**                  **92.1**                **91.2**                **91.4**

  **1200 - 1259 PM**       **89.6**                **91.6**                **94.7**                **95.1**                **93.1**                **95.8**                **93.1**                **88.0**                **93.9**                **94.1**                **91.1**                **96.4**                **88.2**                **85.7**                **87.5**                  **90.5**                **88.7**                **92.1**

  **100 - 159 PM**         **87.6**                **94.1**                **93.5**                **95.2**                **93.2**                **94.0**                **94.6**                **94.2**                **91.9**                **88.6**                **91.0**                **95.0**                **88.6**                **93.4**                **90.7**                  **92.2**                **93.3**                **92.8**

  **200 - 259 PM**         **81.8**                **91.0**                **90.3**                **94.0**                **89.5**                **92.4**                **93.9**                **91.1**                **92.7**                **90.0**                **82.7**                **93.9**                **87.7**                **87.5**                **88.6**                  **91.4**                **88.2**                **92.7**

  **300 - 359 PM**         **72.2**                **89.3**                **91.4**                **91.1**                **92.3**                **90.8**                **86.3**                **92.2**                **87.4**                **85.8**                **90.2**                **90.5**                **87.5**                **83.0**                **87.6**                  **91.1**                **86.6**                **90.5**

  **400 - 459 PM**         **67.8**                **85.8**                **86.8**                **90.5**                **89.5**                **90.4**                **92.0**                **92.5**                **92.3**                **81.5**                **79.4**                **86.9**                **81.0**                **82.3**                **84.1**                  **90.6**                **86.0**                **88.2**

  **500 - 559 PM**         **75.6**                **81.5**                **88.3**                **90.9**                **84.5**                **91.0**                **90.0**                **91.0**                **87.5**                **84.3**                **93.4**                **85.6**                **80.0**                **74.6**                **84.0**                  **87.4**                **86.0**                **88.8**

  **600 - 659 PM**         **76.1**                **82.9**                **83.2**                **88.5**                **80.4**                **86.2**                **87.1**                **91.9**                **87.3**                **78.9**                **85.1**                **94.7**                **81.8**                **79.4**                **89.2**                  **87.7**                **81.6**                **86.2**

  **700 - 759 PM**         **71.3**                **81.3**                **80.9**                **87.9**                **84.6**                **89.5**                **91.3**                **89.6**                **84.2**                **76.2**                **84.4**                **87.9**                **80.8**                **81.2**                **89.6**                  **88.0**                **80.0**                **86.2**

  **800 - 859 PM**         **72.5**                **86.6**                **82.2**                **89.4**                **80.0**                **83.5**                **89.3**                **90.9**                **86.4**                **82.5**                **84.0**                **90.0**                **96.6**                **78.5**                **83.6**                  **85.8**                **80.9**                **79.3**

  **900 - 959 PM**         **65.7**                **88.0**                **87.5**                **90.2**                **91.8**                **86.1**                **89.4**                **90.6**                **81.0**                **83.5**                **88.8**                **90.5**                **84.5**                **85.0**                **84.7**                  **87.3**                **82.2**                **86.5**

  **1000 - 1059 PM**       **78.5**                **88.0**                **88.2**                **85.6**                **86.6**                **82.8**                **90.3**                **86.3**                **85.1**                **85.4**                **77.2**                **83.7**                **80.5**                **80.1**                **85.5**                  **86.7**                **84.2**                **85.7**

  **1100 - 559 AM**        **88.6**                **86.9**                **89.0**                **83.1**                **86.4**                **93.3**                **92.7**                **91.8**                **90.5**                **88.6**                **87.1**                **89.7**                **87.5**                **85.9**                **86.3**                  **90.9**                **88.3**                **90.6**

  **TOTAL, ALL ARRIVALS,\  **79.7**                **87.8**                **89.2**                **91.8**                **88.8**                **90.4**                **92.5**                **92.1**                **90.0**                **86.2**                **87.6**                **90.0**                **85.7**                **83.4**                **88.2**                  **89.5**                **87.3**                **89.6**
  BY AIRPORT**                                                                                                                                                                                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                                                                                                                                                                                     

  **[ARRIVAL                                                                                                                                                                                                                                                                                                                                                                                                                                         
  AIRPORT]{.underline}**                                                                                                                                                                                                                                                                                                                                                                                                                             

  **[SCHEDULED\            **[MDW]{.underline}**   **[MIA]{.underline}**   **[MSP]{.underline}**   **[ORD]{.underline}**   **[PDX]{.underline}**   **[PHL]{.underline}**   **[PHX]{.underline}**   **[PIT]{.underline}**   **[SAN]{.underline}**   **[SEA]{.underline}**   **[SFO]{.underline}**   **[SLC]{.underline}**   **[STL]{.underline}**   **[TPA]{.underline}**   **[TOTAL]{.underline}**                                                   
  ARRIVAL                                                                                                                                                                                                                                                                                                                                                                                                                                            
  TIME]{.underline}**                                                                                                                                                                                                                                                                                                                                                                                                                                

  **600 - 659 AM**         **97.4**                **87.2**                **95.3**                **95.0**                **100.0**               **94.3**                **94.8**                **91.0**                **J/**                  **84.7**                **100.0**               **J/**                  **94.5**                **96.7**                **93.4**                                                                  

  **700 - 759 AM**         **94.7**                **93.3**                **91.0**                **91.1**                **100.0**               **98.2**                **93.3**                **93.8**                **79.2**                **97.1**                **93.2**                **95.4**                **96.7**                **100.0**               **93.3**                                                                  

  **800 - 859 AM**         **93.6**                **94.4**                **90.8**                **91.0**                **97.2**                **93.6**                **90.9**                **91.2**                **80.9**                **97.1**                **95.4**                **96.6**                **93.8**                **98.4**                **91.8**                                                                  

  **900 - 959 AM**         **92.2**                **93.3**                **92.3**                **87.8**                **95.7**                **92.3**                **90.5**                **91.6**                **87.2**                **94.1**                **91.5**                **96.3**                **91.2**                **94.5**                **92.2**                                                                  

  **1000 - 1059 AM**       **96.2**                **95.8**                **88.9**                **89.3**                **94.7**                **89.7**                **89.8**                **94.5**                **89.3**                **91.5**                **85.0**                **95.9**                **89.9**                **93.6**                **91.2**                                                                  

  **1100 - 1159 AM**       **91.5**                **85.6**                **94.5**                **89.1**                **92.2**                **89.6**                **89.8**                **83.6**                **91.2**                **91.5**                **86.2**                **94.1**                **92.3**                **93.1**                **91.2**                                                                  

  **1200 - 1259 PM**       **92.6**                **88.1**                **91.3**                **88.5**                **88.9**                **92.6**                **92.0**                **96.5**                **88.2**                **91.9**                **86.6**                **90.0**                **93.4**                **92.9**                **90.8**                                                                  

  **100 - 159 PM**         **88.5**                **86.0**                **91.2**                **86.5**                **91.4**                **88.0**                **90.3**                **93.0**                **91.2**                **91.2**                **92.1**                **89.6**                **94.0**                **91.8**                **91.2**                                                                  

  **200 - 259 PM**         **92.7**                **88.6**                **88.7**                **82.8**                **91.6**                **87.7**                **85.6**                **94.4**                **86.5**                **91.2**                **92.4**                **93.0**                **92.7**                **85.6**                **89.3**                                                                  

  **300 - 359 PM**         **93.3**                **86.1**                **90.2**                **83.0**                **86.1**                **85.8**                **88.1**                **92.6**                **88.5**                **88.5**                **90.5**                **91.9**                **92.9**                **87.8**                **87.7**                                                                  

  **400 - 459 PM**         **86.4**                **85.2**                **84.7**                **85.7**                **90.3**                **86.7**                **86.2**                **91.7**                **88.5**                **86.5**                **87.3**                **86.4**                **84.5**                **86.2**                **85.9**                                                                  

  **500 - 559 PM**         **90.1**                **84.1**                **83.8**                **84.0**                **85.1**                **79.5**                **83.9**                **91.4**                **89.5**                **85.7**                **91.5**                **89.5**                **87.8**                **89.8**                **85.4**                                                                  

  **600 - 659 PM**         **81.7**                **87.9**                **81.9**                **80.5**                **87.2**                **81.9**                **86.5**                **83.5**                **85.0**                **85.6**                **90.4**                **87.1**                **87.7**                **83.5**                **85.0**                                                                  

  **700 - 759 PM**         **86.0**                **81.0**                **79.4**                **81.2**                **85.5**                **74.4**                **84.4**                **90.5**                **85.8**                **82.3**                **89.5**                **88.1**                **86.3**                **85.3**                **83.6**                                                                  

  **800 - 859 PM**         **84.9**                **91.0**                **70.1**                **80.9**                **91.5**                **77.7**                **83.6**                **85.3**                **90.1**                **80.6**                **90.3**                **87.8**                **87.3**                **91.0**                **83.6**                                                                  

  **900 - 959 PM**         **82.5**                **86.4**                **85.5**                **84.8**                **86.5**                **81.5**                **84.7**                **87.6**                **85.0**                **85.7**                **83.6**                **86.2**                **87.4**                **89.5**                **85.5**                                                                  

  **1000 - 1059 PM**       **90.9**                **84.9**                **84.4**                **90.2**                **89.4**                **78.3**                **85.6**                **77.7**                **87.2**                **85.9**                **87.2**                **87.9**                **83.4**                **87.6**                **84.9**                                                                  

  **1100 - 559 AM**        **90.8**                **86.7**                **93.6**                **93.4**                **89.4**                **89.6**                **86.1**                **90.6**                **90.1**                **86.6**                **90.7**                **77.2**                **86.6**                **86.4**                **89.3**                                                                  

  **TOTAL, ALL ARRIVALS,\  **89.9**                **87.9**                **86.9**                **86.0**                **90.2**                **86.2**                **88.1**                **90.7**                **87.7**                **88.1**                **89.2**                **91.0**                **90.3**                **89.4**                **88.2**                                                                  
  BY AIRPORT**                                                                                                                                                                                                                                                                                                                                                                                                                                       
  ------------------------ ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ------------------------- ----------------------- ----------------------- -----------------------

  ------------------------ ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ------------------------- ----------------------- ----------------------- -----------------------
  **SEPTEMBER 2002**                                                                                                                                                                                                                                                                                                                                                                                                                                 

  **AIR TRAVEL CONSUMER                                                                                                                                                                                                                                                                                                                                                                                                                              
  REPORT**                                                                                                                                                                                                                                                                                                                                                                                                                                           

  **TABLE 4. PERCENTAGE OF                                                                                                                                                                                                                                                                                                                                                                                                                           
  ALL CARRIERS' REPORTED                                                                                                                                                                                                                                                                                                                                                                                                                             
  FLIGHT OPERATIONS                                                                                                                                                                                                                                                                                                                                                                                                                                  
  DEPARTING ON TIME E/\                                                                                                                                                                                                                                                                                                                                                                                                                              
  BY AIRPORT AND TIME OF                                                                                                                                                                                                                                                                                                                                                                                                                             
  THE DAY (REPORTABLE                                                                                                                                                                                                                                                                                                                                                                                                                                
  AIRPORTS ONLY)**                                                                                                                                                                                                                                                                                                                                                                                                                                   

  **[DEPARTURE                                                                                                                                                                                                                                                                                                                                                                                                                                       
  AIRPORT]{.underline}**                                                                                                                                                                                                                                                                                                                                                                                                                             

  **[SCHEDULED\            **[ATL]{.underline}**   **[BOS]{.underline}**   **[BWI]{.underline}**   **[CLT]{.underline}**   **[CVG]{.underline}**   **[DCA]{.underline}**   **[DEN]{.underline}**   **[DFW]{.underline}**   **[DTW]{.underline}**   **[EWR]{.underline}**   **[FLL]{.underline}**   **[IAD]{.underline}**   **[IAH]{.underline}**   **[JFK]{.underline}**   **[LAS]{.underline}**     **[LAX]{.underline}**   **[LGA]{.underline}**   **[MCO]{.underline}**
  DEPARTURE                                                                                                                                                                                                                                                                                                                                                                                                                                          
  TIME]{.underline}**                                                                                                                                                                                                                                                                                                                                                                                                                                

  **600 - 659 AM**         **97.7**                **96.5**                **96.1**                **97.4**                **100.0**               **96.0**                **96.6**                **94.6**                **92.5**                **96.9**                **97.7**                **95.8**                **94.4**                **95.0**                **94.9**                  **96.0**                **98.5**                **95.1**

  **700 - 759 AM**         **93.4**                **94.2**                **93.9**                **95.3**                **97.0**                **96.5**                **95.2**                **95.3**                **96.5**                **96.5**                **97.6**                **96.9**                **96.8**                **93.5**                **95.6**                  **94.5**                **94.5**                **95.4**

  **800 - 859 AM**         **94.5**                **92.1**                **94.6**                **95.9**                **92.9**                **95.5**                **97.4**                **93.5**                **93.6**                **96.8**                **95.7**                **95.3**                **91.3**                **94.2**                **94.2**                  **93.5**                **94.7**                **96.8**

  **900 - 959 AM**         **89.2**                **91.5**                **92.8**                **94.9**                **90.6**                **96.8**                **96.8**                **93.0**                **91.8**                **96.7**                **95.5**                **95.0**                **93.2**                **94.1**                **93.7**                  **91.1**                **94.1**                **96.0**

  **1000 - 1059 AM**       **93.5**                **93.3**                **93.9**                **94.0**                **93.9**                **96.3**                **95.2**                **91.7**                **90.2**                **94.2**                **97.3**                **94.4**                **93.5**                **88.5**                **90.7**                  **92.1**                **97.1**                **96.0**

  **1100 - 1159 AM**       **93.4**                **93.2**                **93.6**                **89.2**                **93.2**                **97.6**                **93.7**                **92.6**                **88.5**                **93.7**                **94.7**                **98.9**                **92.9**                **91.4**                **87.0**                  **90.1**                **94.8**                **95.0**

  **1200 - 1259 PM**       **92.5**                **91.2**                **90.4**                **93.5**                **92.1**                **94.5**                **94.5**                **92.2**                **90.3**                **95.8**                **90.8**                **94.1**                **90.9**                **90.5**                **88.3**                  **92.6**                **92.4**                **93.8**

  **100 - 159 PM**         **93.8**                **89.6**                **87.4**                **94.1**                **93.1**                **93.6**                **93.5**                **89.9**                **86.7**                **92.4**                **91.2**                **93.8**                **92.5**                **J/**                  **86.2**                  **89.7**                **91.7**                **91.8**

  **200 - 259 PM**         **90.9**                **87.7**                **86.8**                **84.2**                **88.8**                **92.2**                **93.8**                **90.2**                **91.8**                **90.6**                **88.2**                **89.7**                **89.7**                **93.2**                **85.5**                  **90.1**                **91.8**                **92.3**

  **300 - 359 PM**         **85.4**                **89.0**                **87.6**                **93.3**                **92.5**                **93.3**                **92.0**                **91.3**                **84.1**                **89.9**                **83.9**                **92.4**                **91.1**                **89.5**                **85.5**                  **88.1**                **89.6**                **91.2**

  **400 - 459 PM**         **80.4**                **86.9**                **83.4**                **90.9**                **88.8**                **89.4**                **87.5**                **88.8**                **83.1**                **88.7**                **84.1**                **86.5**                **95.7**                **87.5**                **82.2**                  **87.9**                **92.3**                **88.1**

  **500 - 559 PM**         **77.8**                **85.4**                **82.1**                **86.6**                **85.7**                **90.6**                **88.4**                **88.6**                **86.5**                **86.7**                **80.8**                **89.7**                **84.8**                **83.7**                **82.9**                  **87.2**                **90.4**                **89.8**

  **600 - 659 PM**         **80.1**                **83.6**                **85.7**                **87.7**                **82.2**                **89.2**                **89.6**                **85.3**                **73.0**                **84.1**                **85.4**                **92.9**                **91.1**                **83.1**                **85.0**                  **89.7**                **86.9**                **87.9**

  **700 - 759 PM**         **76.0**                **86.2**                **75.4**                **90.2**                **84.9**                **93.8**                **87.1**                **91.3**                **83.5**                **81.7**                **88.0**                **87.8**                **84.5**                **80.8**                **84.1**                  **89.2**                **88.1**                **88.0**

  **800 - 859 PM**         **77.2**                **89.7**                **81.7**                **89.5**                **83.4**                **92.3**                **89.6**                **93.5**                **86.4**                **88.2**                **92.0**                **87.7**                **88.0**                **81.9**                **86.8**                  **87.9**                **86.3**                **81.6**

  **900 - 959 PM**         **75.2**                **90.3**                **80.7**                **92.8**                **88.6**                **95.1**                **91.3**                **92.9**                **85.1**                **J/**                  **94.4**                **94.7**                **93.3**                **91.0**                **78.1**                  **87.8**                **88.7**                **86.7**

  **1000 - 1059 PM**       **73.6**                **66.7**                **84.0**                **96.1**                **93.3**                **J/**                  **J/**                  **92.8**                **92.9**                **J/**                  **J/**                  **J/**                  **J/**                  **94.2**                **82.4**                  **93.1**                **J/**                  **J/**

  **1100 - 559 AM**        **79.2**                **96.1**                **96.2**                **100.0**               **J/**                  **J/**                  **100.0**               **100.0**               **J/**                  **100.0**               **96.6**                **J/**                  **J/**                  **J/**                  **90.2**                  **94.5**                **J/**                  **98.8**

  **TOTAL, ALL             **85.9**                **90.1**                **88.2**                **92.4**                **89.3**                **93.7**                **92.9**                **91.7**                **87.7**                **91.9**                **90.9**                **92.9**                **91.1**                **89.0**                **87.9**                  **91.1**                **92.4**                **92.2**
  DEPARTURES,\                                                                                                                                                                                                                                                                                                                                                                                                                                       
  BY AIRPORT**                                                                                                                                                                                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                                                                                                                                                                                     

  **[DEPARTURE                                                                                                                                                                                                                                                                                                                                                                                                                                       
  AIRPORT]{.underline}**                                                                                                                                                                                                                                                                                                                                                                                                                             

  **[SCHEDULED\            **[MDW]{.underline}**   **[MIA]{.underline}**   **[MSP]{.underline}**   **[ORD]{.underline}**   **[PDX]{.underline}**   **[PHL]{.underline}**   **[PHX]{.underline}**   **[PIT]{.underline}**   **[SAN]{.underline}**   **[SEA]{.underline}**   **[SFO]{.underline}**   **[SLC]{.underline}**   **[STL]{.underline}**   **[TPA]{.underline}**   **[TOTAL]{.underline}**                                                   
  DEPARTURE                                                                                                                                                                                                                                                                                                                                                                                                                                          
  TIME]{.underline}**                                                                                                                                                                                                                                                                                                                                                                                                                                

  **600 - 659 AM**         **96.9**                **97.1**                **92.4**                **94.8**                **95.6**                **94.7**                **96.1**                **94.3**                **96.2**                **95.4**                **96.0**                **96.1**                **97.4**                **99.0**                **95.8**                                                                  

  **700 - 759 AM**         **94.2**                **94.1**                **92.2**                **95.7**                **94.4**                **93.5**                **90.9**                **94.3**                **94.0**                **93.8**                **96.2**                **94.9**                **96.8**                **97.2**                **94.8**                                                                  

  **800 - 859 AM**         **93.0**                **95.1**                **92.6**                **93.7**                **93.6**                **92.2**                **89.8**                **92.7**                **86.3**                **93.3**                **95.8**                **95.6**                **94.8**                **97.2**                **94.0**                                                                  

  **900 - 959 AM**         **90.6**                **93.2**                **93.7**                **93.7**                **91.9**                **94.5**                **85.5**                **93.0**                **82.1**                **93.9**                **93.7**                **96.5**                **95.4**                **95.7**                **92.9**                                                                  

  **1000 - 1059 AM**       **91.0**                **94.0**                **93.0**                **91.1**                **90.4**                **91.9**                **86.6**                **93.2**                **87.8**                **93.6**                **91.7**                **96.6**                **93.3**                **93.3**                **92.5**                                                                  

  **1100 - 1159 AM**       **94.0**                **94.8**                **93.5**                **90.3**                **92.6**                **92.8**                **86.3**                **95.5**                **91.0**                **91.9**                **87.4**                **93.8**                **88.8**                **94.3**                **92.0**                                                                  

  **1200 - 1259 PM**       **88.1**                **89.4**                **92.7**                **89.8**                **92.3**                **91.9**                **87.3**                **93.1**                **86.9**                **90.2**                **91.4**                **93.7**                **94.1**                **93.4**                **91.6**                                                                  

  **100 - 159 PM**         **85.3**                **85.1**                **92.2**                **89.3**                **85.4**                **94.0**                **87.2**                **89.5**                **90.9**                **90.9**                **91.1**                **89.8**                **92.0**                **89.4**                **90.2**                                                                  

  **200 - 259 PM**         **76.3**                **89.0**                **92.7**                **85.3**                **91.4**                **89.3**                **81.7**                **93.7**                **87.0**                **87.2**                **91.0**                **90.5**                **92.3**                **87.3**                **89.1**                                                                  

  **300 - 359 PM**         **78.2**                **83.7**                **90.7**                **83.3**                **89.3**                **87.5**                **82.4**                **90.3**                **86.1**                **86.1**                **93.2**                **94.2**                **93.8**                **83.1**                **88.2**                                                                  

  **400 - 459 PM**         **77.8**                **84.9**                **87.4**                **83.9**                **91.2**                **90.7**                **85.3**                **91.4**                **87.1**                **89.8**                **93.5**                **89.5**                **91.3**                **87.7**                **87.2**                                                                  

  **500 - 559 PM**         **77.1**                **83.3**                **87.8**                **86.3**                **91.8**                **84.3**                **81.8**                **89.6**                **86.4**                **84.5**                **90.3**                **91.6**                **83.6**                **83.1**                **85.6**                                                                  

  **600 - 659 PM**         **77.1**                **76.7**                **84.7**                **83.9**                **86.9**                **83.8**                **84.7**                **91.5**                **85.2**                **82.9**                **91.7**                **93.3**                **90.9**                **81.5**                **85.8**                                                                  

  **700 - 759 PM**         **74.2**                **87.3**                **85.5**                **84.8**                **85.4**                **82.6**                **84.1**                **87.1**                **87.6**                **82.5**                **94.2**                **83.9**                **88.5**                **89.9**                **85.8**                                                                  

  **800 - 859 PM**         **76.6**                **89.5**                **86.8**                **83.0**                **88.4**                **76.0**                **80.7**                **89.0**                **82.9**                **83.2**                **91.7**                **92.0**                **88.0**                **92.6**                **85.7**                                                                  

  **900 - 959 PM**         **75.8**                **J/**                  **87.8**                **84.6**                **84.8**                **86.0**                **85.3**                **85.4**                **89.5**                **83.8**                **96.2**                **89.2**                **92.8**                **88.9**                **86.6**                                                                  

  **1000 - 1059 PM**       **J/**                  **100.0**               **91.8**                **88.5**                **100.0**               **89.7**                **90.0**                **90.4**                **92.7**                **92.5**                **94.7**                **92.2**                **88.7**                **80.0**                **90.3**                                                                  

  **1100 - 559 AM**        **J/**                  **98.3**                **97.9**                **J/**                  **90.3**                **96.3**                **95.0**                **98.2**                **100.0**               **93.1**                **97.1**                **100.0**               **J/**                  **100.0**               **93.1**                                                                  

  **TOTAL, ALL             **84.6**                **89.3**                **90.5**                **88.2**                **91.2**                **89.3**                **86.2**                **91.8**                **88.6**                **90.2**                **92.9**                **92.9**                **92.3**                **91.2**                **90.0**                                                                  
  DEPARTURES,\                                                                                                                                                                                                                                                                                                                                                                                                                                       
  BY AIRPORT**                                                                                                                                                                                                                                                                                                                                                                                                                                       
  ------------------------ ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ----------------------- ------------------------- ----------------------- ----------------------- -----------------------

+-------+------+--------+-------+-------+------------+-----+-------+
| *     |      |        |       |       |            |     |       |
| *SEPT |      |        |       |       |            |     |       |
| EMBER |      |        |       |       |            |     |       |
| 2     |      |        |       |       |            |     |       |
| 002** |      |        |       |       |            |     |       |
+-------+------+--------+-------+-------+------------+-----+-------+
| **AIR |      |        |       |       |            |     |       |
| T     |      |        |       |       |            |     |       |
| RAVEL |      |        |       |       |            |     |       |
| CON   |      |        |       |       |            |     |       |
| SUMER |      |        |       |       |            |     |       |
| REP   |      |        |       |       |            |     |       |
| ORT** |      |        |       |       |            |     |       |
+-------+------+--------+-------+-------+------------+-----+-------+
| **    |      |        |       |       |            |     |       |
| TABLE |      |        |       |       |            |     |       |
| 5.    |      |        |       |       |            |     |       |
| LIST  |      |        |       |       |            |     |       |
| OF    |      |        |       |       |            |     |       |
| REGU  |      |        |       |       |            |     |       |
| LARLY |      |        |       |       |            |     |       |
| SCHE  |      |        |       |       |            |     |       |
| DULED |      |        |       |       |            |     |       |
| FL    |      |        |       |       |            |     |       |
| IGHTS |      |        |       |       |            |     |       |
| I/    |      |        |       |       |            |     |       |
| ARR   |      |        |       |       |            |     |       |
| IVING |      |        |       |       |            |     |       |
| LATE  |      |        |       |       |            |     |       |
| 80%   |      |        |       |       |            |     |       |
| OF    |      |        |       |       |            |     |       |
| THE   |      |        |       |       |            |     |       |
| TIME  |      |        |       |       |            |     |       |
| OR    |      |        |       |       |            |     |       |
| M     |      |        |       |       |            |     |       |
| ORE** |      |        |       |       |            |     |       |
+-------+------+--------+-------+-------+------------+-----+-------+
|       |      |        |       |       |            |     |       |
+-------+------+--------+-------+-------+------------+-----+-------+
| # [   | *    | **OR   | **    | **N   | **         | **  |       |
| CARRI | *FLI | GIN-DE | SCHED | UMBER | PERCENTAGE | NUM |       |
| ER]{. | GHT\ | STIN.\ | ULED\ | OF\   | OF FLIGHT\ | BER |       |
| under | [N   | [AIRPO | [DEPA | O     | OPERATIONS | OF  |       |
| line} | UMBE | RTS]{. | RTURE | PERAT | ARRIVING\  | M   |       |
|       | R]{. | underl | TIME  | IONS\ | 15 MINUTES | IN. |       |
|       | unde | ine}** | ]{.un | [REP  | LATE OR    | LA  |       |
|       | rlin |        | derli | ORTED | MORE       | TE\ |       |
|       | e}** |        | ne}** | ]{.un | [D/]{.un   | [AV |       |
|       |      |        |       | derli | derline}** | ERA |       |
|       |      |        |       | ne}** |            | GE] |       |
|       |      |        |       |       |            | {.u |       |
|       |      |        |       |       |            | nde |       |
|       |      |        |       |       |            | rli |       |
|       |      |        |       |       |            | ne} |       |
|       |      |        |       |       |            | [   |       |
|       |      |        |       |       |            | MED |       |
|       |      |        |       |       |            | IAN |       |
|       |      |        |       |       |            | ]{. |       |
|       |      |        |       |       |            | und |       |
|       |      |        |       |       |            | erl |       |
|       |      |        |       |       |            | ine |       |
|       |      |        |       |       |            | }** |       |
+-------+------+--------+-------+-------+------------+-----+-------+

NONE

+--------------------+---------------------+------------+------------+
| > **SEPTEMBER      |                     |            |            |
| > 2002**           |                     |            |            |
+--------------------+---------------------+------------+------------+
| > **AIR TRAVEL     |                     |            |            |
| > CONSUMER         |                     |            |            |
| > REPORT**         |                     |            |            |
+--------------------+---------------------+------------+------------+
| > **TABLE 6.       |                     |            |            |
| > NUMBER AND       |                     |            |            |
| > PERCENTAGE OF    |                     |            |            |
| > REGULARLY        |                     |            |            |
| > SCHEDULED        |                     |            |            |
| > FLIGHTS I/\      |                     |            |            |
| > ARRIVING LATE    |                     |            |            |
| > 70% OF THE TIME  |                     |            |            |
| > OR MORE**        |                     |            |            |
+--------------------+---------------------+------------+------------+
|                    |                     |            |            |
+--------------------+---------------------+------------+------------+
| ###  [CA           | > **NUMBER OF\      | > *        |            |
| RRIER]{.underline} | > REGULARLY         | *REGULARLY |            |
|                    | > SCHEDULED         | >          |            |
|                    | > FLIGHTS\          |  SCHEDULED |            |
|                    | > FOR WHICH[\       | > FLIGHTS\ |            |
|                    | > CARRIER REPORTED  | > LATE 70% |            |
|                    | >                   | > OF THE   |            |
|                    | DATA]{.underline}** | > TIME OR  |            |
|                    |                     | > MORE     |            |
|                    |                     | > D/**     |            |
+--------------------+---------------------+------------+------------+
|                    |                     | > **[N     | > **[PERCE |
|                    |                     | UMBER]{.un | NTAGE]{.un |
|                    |                     | derline}** | derline}** |
+--------------------+---------------------+------------+------------+
|                    |                     |            |            |
+--------------------+---------------------+------------+------------+
| > **SOUTHWEST**    | > **2,631**         | > **0**    | > **0.0**  |
+--------------------+---------------------+------------+------------+
| > **AMERICAN**     | > **2,392**         | > **0**    | > **0.0**  |
+--------------------+---------------------+------------+------------+
| > **DELTA**        | > **1,993**         | > **0**    | > **0.0**  |
+--------------------+---------------------+------------+------------+
| > **UNITED**       | > **1,715**         | > **0**    | > **0.0**  |
+--------------------+---------------------+------------+------------+
| > **NORTHWEST**    | > **1,441**         | > **0**    | > **0.0**  |
+--------------------+---------------------+------------+------------+
| > **US AIRWAYS**   | > **1,407**         | > **0**    | > **0.0**  |
+--------------------+---------------------+------------+------------+
| > **AMERICAN       | > **1,289**         | > **0**    | > **0.0**  |
| > EAGLE**          |                     |            |            |
+--------------------+---------------------+------------+------------+
| > **CONTINENTAL**  | > **923**           | > **0**    | > **0.0**  |
+--------------------+---------------------+------------+------------+
| > **AMERICA WEST** | > **566**           | > **0**    | > **0.0**  |
+--------------------+---------------------+------------+------------+
| > **ALASKA**       | > **437**           | > **0**    | > **0.0**  |
+--------------------+---------------------+------------+------------+
| > **TOTAL**        | > **14,794**        | > **0**    | > **0.0**  |
+--------------------+---------------------+------------+------------+

<table>
<colgroup>
<col style="width: 20%" />
<col style="width: 2%" />
<col style="width: 4%" />
<col style="width: 0%" />
<col style="width: 4%" />
<col style="width: 1%" />
<col style="width: 4%" />
<col style="width: 1%" />
<col style="width: 4%" />
<col style="width: 1%" />
<col style="width: 4%" />
<col style="width: 2%" />
<col style="width: 20%" />
<col style="width: 1%" />
<col style="width: 3%" />
<col style="width: 3%" />
<col style="width: 2%" />
<col style="width: 4%" />
<col style="width: 1%" />
<col style="width: 5%" />
<col style="width: 0%" />
<col style="width: 4%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="22"><blockquote>
<p><strong>SEPTEMBER 2002</strong></p>
<p><strong>AIR TRAVEL CONSUMER REPORT</strong></p>
<p><strong>TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY
AIRPORT</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td rowspan="2"><blockquote>
<p><strong><u>CITY (AIRPORT)</u></strong></p>
</blockquote></td>
<td colspan="5"><blockquote>
<p><strong><u>PERCENT<br />
ONTIME</u></strong></p>
</blockquote></td>
<td colspan="4"><blockquote>
<p><strong><u>REPORTED<br />
OPERATIONS</u></strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2" rowspan="2"><blockquote>
<p><strong><u>CITY (AIRPORT)</u></strong></p>
</blockquote></td>
<td colspan="4"><blockquote>
<p><strong><u>PERCENT<br />
ONTIME</u></strong></p>
</blockquote></td>
<td colspan="4"><blockquote>
<p><strong><u>REPORTED<br />
OPERATIONS</u></strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong><u>ARR.</u></strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong><u>DEP.</u></strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong><u>ARR.</u></strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong><u>DEP.</u></strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong><u>ARR.</u></strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong><u>DEP.</u></strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong><u>ARR.</u></strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong><u>DEP.</u></strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>ABILENE TX (ABI)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.0</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>94.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>201</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>201</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>DULUTH MN (DLH)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>193</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>194</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>AGUADILLA P.R. (BQN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>77.8</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>94.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>18</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>17</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>DURANGO CO (DRO)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>100.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>100.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>AKRON/CANTON OH. (CAK)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.2</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>72.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>29</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>29</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>DUTCH HARBOR AK. (DUT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>66.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>58.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>ALBANY N.Y. (ALB)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.6</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>93.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,140</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,139</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>EL PASO TX (ELP)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,755</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,755</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>ALBUQUERQUE N.M (ABQ)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.3</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>90.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,951</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,949</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>EUGENE OR (EUG)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>94.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>119</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>119</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>ALLENTOWN PA(ABE)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.0</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>94.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>146</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>146</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>EVANSVILLE IN. (EVV)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>82.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>142</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>142</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>AMARILLO TX (AMA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.6</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>90.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>538</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>539</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>FAIRBANKS AK (FAI)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>449</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>446</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>ANCHORAGE AK (ANC)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>79.0</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>86.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,781</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,773</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>FARGO N.D. (FAR)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>200</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>200</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>ASHEVILLE N.C. (AVL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>100.0</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>100.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>28</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>27</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>FAYETTEVILLE ARKANSAS REG (XNA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>412</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>412</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>ATLANTA GA (ATL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>79.8</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>85.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>18,325</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>18,308</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>FLINT MI. (FNT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>114</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>114</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>AUSTIN TX (AUS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.5</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>91.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,225</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,225</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>FRESNO CA (FAT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>287</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>287</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>BALTIMORE MD (BWI)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.2</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>88.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>7,115</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>7,108</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>FT. LAUDERDALE FL. (FLL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,778</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,772</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>BANGOR ME (BGR)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.2</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>83.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>265</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>259</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>FT. MYERS FL. (RSW)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>896</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>896</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>BARROW AK (BRW)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.1</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>88.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>62</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>62</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>FT. SMITH AR (FSM)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>95.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>227</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>226</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>BATON ROUGE LA. (BTR)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>82.8</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>87.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>273</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>274</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>FT. WAYNE IN (FWA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>81.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>174</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>173</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>BETHEL AK. (BET)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.5</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>87.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>115</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>115</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>GRAND FORKS N.D. (GFK)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>80.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>BILLINGS MT. (BIL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.5</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>96.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>209</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>210</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>GRAND RAPIDS MI. (GRR)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>814</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>813</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>BIRMINGHAM AL (BHM)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.0</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>90.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,419</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,418</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>GREAT FALLS MT. (GTF)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>95.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>95.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>147</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>147</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>BISMARCK N.D. (BIS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.7</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>93.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>115</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>115</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>GREEN BAY WI (GRB)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>79.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>365</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>366</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>BLOOMINGTON IL (BMI)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>80.5</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>86.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>GREENSBORO/HIGH PT. N.C. (GSO)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>829</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>833</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>BOISE ID (BOI)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.9</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>93.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>937</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>939</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>GREENVILLE/SPARTBG. S.C. (GSP)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>80.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>347</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>349</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>BOSTON MA (BOS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.7</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>90.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>9,032</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>9,044</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>GULFPORT/BILOXI MS. (GPT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>BOZEMAN MT. (BZN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.8</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>93.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>123</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>121</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>GUSTAVUS AK.(GST)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>71.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>7</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>BROWNSVILLE TX (BRO)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.7</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>95.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>24</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>24</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>HARLINGEN TX(HRL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>82.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>338</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>339</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>BUFFALO N.Y (BUF)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.5</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>92.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,314</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,313</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>HARRISBURG PA (MDT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>496</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>497</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>BURBANK CA (BUR)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.7</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>88.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,152</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,148</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>HARTFORD CT./SPGFLD MA. (BDL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,642</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,640</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>BURLINGTON VT (BTV)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.3</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>91.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>270</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>270</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>HELENA MT. (HLN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>96.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>94.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>55</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>56</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>CEDAR RAPIDS/IOWA CTY IA. (CID)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.3</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>91.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>419</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>421</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>HONOLULU OAHU HI(HNL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>94.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>880</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>878</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>CHAMPAIGN(CMI)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>78.3</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>86.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>143</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>143</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>HOUSTON TX (HOU)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>80.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,518</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,515</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>CHARLESTON S.C (CHS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.5</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>88.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>353</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>352</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>HOUSTON TX (IAH)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>9,626</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>9,631</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>CHARLOTTE N.C. (CLT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.8</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>92.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>9,023</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>9,037</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>HUNTSVILLE/DECATUR AL. (HSV)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>278</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>278</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>CHATTANOOGA TN. (CHA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>72.7</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>87.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>55</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>56</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>INDIANAPOLIS IN. (IND)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,689</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,689</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>CHICAGO IL (ORD)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.0</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>88.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>27,776</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>27,768</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>INDIO/PALM SPRINGS CA (PSP)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>368</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>368</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>CHICAGO IL. (MDW)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.9</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>84.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,490</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,494</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>ISLIP/LONG IS. N.Y. (ISP)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>872</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>872</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>CINCINNATI OH (CVG)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.8</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>89.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,806</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,794</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>JACKSON WY. (JAC)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>96.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>130</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>129</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>CLEVELAND OH (CLE)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.2</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>92.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,451</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,453</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>JACKSON/VICKSBURG MS. (JAN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>80.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>577</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>579</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>COLLEGE STATION TX (CLL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.9</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>95.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>197</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>196</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>JACKSONVILLE FL. (JAX)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,910</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,910</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>COLORADO SPRINGS CO. (COS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.3</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>94.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>677</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>677</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>JUNEAU AK. (JNU)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>79.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>75.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>388</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>387</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>COLUMBIA S.C (CAE)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.9</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>91.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>107</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>107</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KAHULUI(OGG)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>95.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>304</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>304</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>COLUMBUS OH (CMH)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.7</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>91.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,813</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,812</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KALAMAZOO MI. (AZO)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>78.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>174</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>175</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>CORDOVA AK (CDV)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>81.7</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>83.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KALISPELL MT (FCA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>96.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>148</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>148</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>CORPUS CHRISTI TX. (CRP)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>80.4</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>83.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>392</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>392</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KANSAS CITY MO (MCI)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,613</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,617</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>DALLAS/FT. WORTH TX. (DAL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.0</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>81.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,552</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,553</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KETCHIKAN AK (KTN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>81.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>201</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>200</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>DALLAS/FT. WORTH TX. (DFW)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.1</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>91.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>23,149</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>23,165</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KEY WEST FL (EYW)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>95.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>178</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>178</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>DAYTON OH (DAY)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.0</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>89.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>719</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>718</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KILLEEN TX. (ILE)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>94.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>282</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>283</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>DAYTONA BEACH FL (DAB)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>82.9</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>98.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>82</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KING SALMON AK.(AKN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>33</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>33</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>DEADHORSE AK. (SCC)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>76.3</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>78.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>38</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>38</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KNOXVILLE TN. (TYS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>320</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>319</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>DENVER CO (DEN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.4</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>93.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>9,851</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>9,878</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KODIAK AK (ADQ)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>DES MOINES IA (DSM)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.0</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>91.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>691</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>691</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KONA HAWAII. HI. (KOA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>94.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>150</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>150</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>DETROIT MI. (DTW)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.0</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>87.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>11,345</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>11,349</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>KOTZEBUE AK. (OTZ)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>82.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>63.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td><blockquote>
<p><strong>DILLINGHAM AK.(DLG)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>97.0</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>97.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>33</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>33</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>LA CROSSE WI. (LSE)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>81.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>171</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>172</strong></p>
</blockquote></td>
</tr>
<tr class="odd">
<td><blockquote>
<p><strong>DUBUQUE IA. (DBQ)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>76.5</strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong>82.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>LAFAYETTE LA. (LFT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>26</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>25</strong></p>
</blockquote></td>
</tr>
<tr class="even">
<td colspan="21"><blockquote>
<p><strong>SEPTEMBER 2002</strong></p>
<p><strong>AIR TRAVEL CONSUMER REPORT</strong></p>
<p><strong>TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY
AIRPORT</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2" rowspan="2"><blockquote>
<p><strong><u>CITY (AIRPORT)</u></strong></p>
</blockquote></td>
<td colspan="3"><blockquote>
<p><strong><u>PERCENT<br />
ONTIME</u></strong></p>
</blockquote></td>
<td colspan="4"><blockquote>
<p><strong><u>REPORTED<br />
OPERATIONS</u></strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2" rowspan="2"><blockquote>
<p><strong><u>CITY (AIRPORT)</u></strong></p>
</blockquote></td>
<td colspan="4"><blockquote>
<p><strong><u>PERCENT<br />
ONTIME</u></strong></p>
</blockquote></td>
<td colspan="4"><blockquote>
<p><strong><u>REPORTED<br />
OPERATIONS</u></strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong><u>ARR.</u></strong></p>
</blockquote></td>
<td><blockquote>
<p><strong><u>DEP.</u></strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong><u>ARR.</u></strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong><u>DEP.</u></strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong><u>ARR.</u></strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong><u>DEP.</u></strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong><u>ARR.</u></strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong><u>DEP.</u></strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>LANSING MI. (LAN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.9</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>96.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>222</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>223</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>RALEIGH/DURHAM N.C. (RDU)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,773</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,778</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>LAREDO TX. (LRD)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.6</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>93.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>114</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>114</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>RAPID CITY S.D (RAP)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>118</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>118</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>LAS VEGAS NV. (LAS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.2</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>87.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>10,865</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>10,861</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>RENO NV. (RNO)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,005</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,005</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>LAWTON OK. (LAW)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.1</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>96.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>173</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>173</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>RICHMOND VA (RIC)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,179</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,181</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>LEXINGTON/FRKFT KY. (LEX)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>79.2</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>85.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>106</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>108</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>ROCHESTER MN. (RST)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>193</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>193</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>LIHUE KAUAI HI. (LIH)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.8</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>89.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>98</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>98</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>ROCHESTER N.Y (ROC)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>766</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>766</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>LITTLE ROCK AR. (LIT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.7</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>90.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,112</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,112</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SACRAMENTO CA (SMF)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,228</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,226</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>LONG BEACH CA. (LGB)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.5</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>88.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>365</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>365</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SAGINAW MI. (MBS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>137</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>136</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>LONGVIEW TX. (GGG)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.4</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>96.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>114</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>114</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SALT LAKE CITY UT (SLC)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>5,663</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>5,653</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>LOS ANGELES CA. (LAX)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.5</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>91.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>15,124</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>15,130</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SAN ANGELO TX. (SJT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>95.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>97.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>173</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>173</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>LOUISVILLE KY (SDF)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.7</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>91.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,459</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,459</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SAN ANTONIO TX. (SAT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,028</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,029</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>LUBBOCK TX. (LBB)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85.7</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>89.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>629</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>629</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SAN DIEGO CA (SAN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>6,381</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>6,376</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>MADISON WI. (MSN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.7</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>90.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>522</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>521</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SAN FRANCISCO CA (SFO)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>8,249</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>8,218</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>MANCHESTER N.H. (MHT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.7</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>92.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,244</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,245</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SAN FRANCISCO CA. (OAK)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>5,132</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>5,134</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>MARQUETTE MI (MQT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>47.6</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>85.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>21</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>21</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SAN JOSE CA. (SJC)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>5,030</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>5,032</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>MEDFORD OR (MFR)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>94.4</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>94.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SAN JUAN P.R (SJU)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,635</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,632</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>MELBOURNE FL (MLB)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85.0</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>88.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>107</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>108</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SAN LUIS OBISPO CA. (SBP)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>204</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>203</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>MEMPHIS TN (MEM)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.7</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>87.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,026</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,029</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SANTA BARBARA CA. (SBA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>285</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>284</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>MIAMI FL (MIA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.9</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>89.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,993</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,992</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SARASOTA/BRAD. FL (SRQ)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>230</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>230</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>MIDLAND/ODESSA TX (MAF)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.7</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>90.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>593</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>593</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SAVANNAH GA. (SAV)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>482</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>482</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>MILWAUKEE WI (MKE)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.2</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>90.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,254</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,254</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SCRANTON/WILKES-BARRE PA. (AVP)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>95.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>111</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>110</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>MINNEAPLS/ST.P MN(MSP)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.9</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>90.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>11,613</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>11,628</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SEATTLE WA (SEA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>8,527</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>8,535</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>MINOT N.D (MOT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.8</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>86.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SHREVEPORT LA (SHV)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>95.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>398</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>399</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>MISSION/MCALLEN TX. (MFE)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.1</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>93.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>239</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>239</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SIOUX CITY IA (SUX)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>100.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>100.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>MISSOULA MT (MSO)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.7</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>92.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>150</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>149</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SIOUX FALLS S.D. (FSD)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>201</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>201</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>MOBILE AL./PASCAGOULA MS. (MOB)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.0</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>83.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>136</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>136</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SITKA AK. (SIT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>80.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>82.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>111</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>111</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>MOLINE IL. (MLI)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>94.1</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>92.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>169</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>170</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SOUTH BEND IN (SBN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>33</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>33</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>MONTEREY CA. (MRY)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>94.4</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>95.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>161</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>161</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SPOKANE WA (GEG)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,026</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,027</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>MYRTLE BEACH S.C (MYR)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.5</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>94.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>234</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>233</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SPRINGFIELD MO (SGF)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>370</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>371</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>NASHVILLE TN. (BNA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.4</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>91.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,030</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,029</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>ST. CROIX V.I (STX)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>95.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>100.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>NEW ORLEANS LA (MSY)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>84.8</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>88.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,054</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,054</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>ST. LOUIS MO (STL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>10,420</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>10,426</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>NEW YORK N.Y (JFK)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.4</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>89.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,363</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,362</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>ST. THOMAS V.I. (STT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>95.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>173</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>172</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>NEW YORK N.Y. (LGA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.3</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>92.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>7,465</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>7,470</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>SYRACUSE N.Y (SYR)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>759</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>760</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>NEWARK N.J. (EWR)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.2</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>91.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>8,186</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>8,188</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>TALLAHASSEE FL (TLH)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>79.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>142</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>143</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>NEWBURGH N.Y. (SWF)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.4</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>88.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>138</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>138</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>TAMPA FL (TPA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,807</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,803</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>NOME AK. (OME)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>76.7</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>76.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>TEXARKANA AR(TXK)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>97.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>107</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>107</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>NORFOLK/VA. BEACH VA (ORF)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.9</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>91.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,516</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,512</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>TOLEDO OH. (TOL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>81.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>146</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>146</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>OKLAHOMA CITY OK (OKC)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.0</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>90.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,615</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,614</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>TRAVERSE CITY MI. (TVC)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>219</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>216</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>OMAHA NE (OMA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.0</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>92.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,412</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,410</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>TUCSON AZ. (TUS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>87.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,325</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,325</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>ONTARIO CA (ONT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.5</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>90.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,718</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,719</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>TULSA OK. (TUL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,631</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,633</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>ORANGE COUNTY CA. (SNA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.0</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>90.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,555</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,562</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>TYLER TX. (TYR)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>94.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>97.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>231</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>231</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>ORLANDO FL (MCO)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>89.6</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>92.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>6,402</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>6,393</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>VALPARAISO FL. (VPS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>82.8</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>85.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>209</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>209</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>PASCO WA. (PSC)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.0</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>96.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>57</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>58</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>WACO TX. (ACT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>91.1</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>97.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>202</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>202</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>PENSACOLA FL (PNS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>80.3</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>85.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>309</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>308</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>WASHINGTON D.C (IAD)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>92.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,471</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3,475</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>PEORIA IL. (PIA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.1</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>87.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>118</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>118</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>WASHINGTON DC(DCA)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.4</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>5,793</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>5,791</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>PETERSBURG AK (PSG)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>63.3</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>63.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>WEST PALM BEACH FL. (PBI)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,456</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>1,455</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>PHILADELPHIA PA (PHL)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.1</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>89.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>8,819</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>8,854</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>WHITE PLAINS N.Y (HPN)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>78.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>83.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>417</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>418</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>PHOENIX AZ (PHX)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.1</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>86.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>14,388</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>14,382</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>WICHITA FALLS TX. (SPS)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>94.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>98.5</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>194</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>194</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>PITTSBURGH PA (PIT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.7</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>91.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>6,457</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>6,426</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>WICHITA KS. (ICT)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>96.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>403</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>404</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>PORTLAND ME (PWM)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>86.6</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>87.9</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>583</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>580</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>WILMINGTON N.C (ILM)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>93.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>97.6</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>164</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>164</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><blockquote>
<p><strong>PORTLAND OR (PDX)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>90.2</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>91.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,137</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>4,134</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>WORCESTER MA. (ORH)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>100.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>100.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>3</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><blockquote>
<p><strong>PROVIDENCE R.I. (PVD)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.6</strong></p>
</blockquote></td>
<td><blockquote>
<p><strong>92.2</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,196</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>2,197</strong></p>
</blockquote></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>WRANGELL AK. (WRG)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60.0</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>66.7</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"><blockquote>
<p><strong>YAKUTAT AK. (YAK)</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>78.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>88.3</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td colspan="2"><blockquote>
<p><strong>60</strong></p>
</blockquote></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
</tr>
</tbody>
</table>

<table style="width:100%;">
<colgroup>
<col style="width: 18%" />
<col style="width: 8%" />
<col style="width: 10%" />
<col style="width: 10%" />
<col style="width: 7%" />
<col style="width: 8%" />
<col style="width: 6%" />
<col style="width: 10%" />
<col style="width: 10%" />
<col style="width: 10%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="10"><p><strong>SEPTEMBER 2002</strong></p>
<p><strong>AIR TRAVEL CONSUMER REPORT</strong></p>
<p><strong>TABLE 8. OVERALL PERCENTAGE OF FLIGHT CANCELLATIONS BY
CARRIER</strong></p></td>
</tr>
<tr class="even">
<td></td>
<td colspan="4"><strong><u>AT 32 REPORTABLE AIRPORTS
B/</u></strong></td>
<td></td>
<td colspan="4"><strong><u>AT ALL REPORTABLE AIRPORTS
C/</u></strong></td>
</tr>
<tr class="odd">
<td><h1 id="carrier-a"> <u>CARRIER A/</u></h1></td>
<td><strong>NUMBER OF<br />
AIRPORTS<br />
<u>REPORTED</u></strong></td>
<td><strong>FLIGHT<br />
OPERATIONS<br />
<u>SCHEDULED</u></strong></td>
<td><strong>FLIGHT<br />
OPERATIONS<br />
<u>CANCELLED</u></strong></td>
<td><strong>PERCENT OF<br />
OPERATIONS<br />
<u>CANCELLED</u></strong></td>
<td></td>
<td><strong>NUMBER OF<br />
AIRPORTS<br />
<u>REPORTED</u></strong></td>
<td><strong>FLIGHT<br />
OPERATIONS<br />
<u>SCHEDULED</u></strong></td>
<td><strong>FLIGHT<br />
OPERATIONS<br />
<u>CANCELLED</u></strong></td>
<td><strong>PERCENT OF<br />
OPERATIONS<br />
<u>CANCELLED</u></strong></td>
</tr>
<tr class="even">
<td><h2 id="alaska-s"> ALASKA S/</h2></td>
<td><strong>12</strong></td>
<td><strong>7,352</strong></td>
<td><strong>98</strong></td>
<td><strong>1.3</strong></td>
<td></td>
<td><strong>41</strong></td>
<td><strong>13,283</strong></td>
<td><strong>230</strong></td>
<td><strong>1.7</strong></td>
</tr>
<tr class="odd">
<td><strong>AMERICAN EAGLE S/</strong></td>
<td><strong>21</strong></td>
<td><strong>21,197</strong></td>
<td><strong>290</strong></td>
<td><strong>1.4</strong></td>
<td></td>
<td><strong>108</strong></td>
<td><strong>36,582</strong></td>
<td><strong>515</strong></td>
<td><strong>1.4</strong></td>
</tr>
<tr class="even">
<td><strong>AMERICA WEST S/</strong></td>
<td><strong>26</strong></td>
<td><strong>13,053</strong></td>
<td><strong>148</strong></td>
<td><strong>1.1</strong></td>
<td></td>
<td><strong>51</strong></td>
<td><strong>16,555</strong></td>
<td><strong>202</strong></td>
<td><strong>1.2</strong></td>
</tr>
<tr class="odd">
<td><strong>SOUTHWEST S/</strong></td>
<td><strong>15</strong></td>
<td><strong>34,021</strong></td>
<td><strong>316</strong></td>
<td><strong>0.9</strong></td>
<td></td>
<td><strong>59</strong></td>
<td><strong>79,342</strong></td>
<td><strong>983</strong></td>
<td><strong>1.2</strong></td>
</tr>
<tr class="even">
<td><strong>NORTHWEST S/</strong></td>
<td><strong>32</strong></td>
<td><strong>28,275</strong></td>
<td><strong>244</strong></td>
<td><strong>0.9</strong></td>
<td></td>
<td><strong>112</strong></td>
<td><strong>41,702</strong></td>
<td><strong>368</strong></td>
<td><strong>0.9</strong></td>
</tr>
<tr class="odd">
<td><strong>US AIRWAYS S/</strong></td>
<td><strong>27</strong></td>
<td><strong>31,933</strong></td>
<td><strong>276</strong></td>
<td><strong>0.9</strong></td>
<td></td>
<td><strong>68</strong></td>
<td><strong>40,988</strong></td>
<td><strong>345</strong></td>
<td><strong>0.8</strong></td>
</tr>
<tr class="even">
<td><strong>DELTA S/</strong></td>
<td><strong>32</strong></td>
<td><strong>44,141</strong></td>
<td><strong>251</strong></td>
<td><strong>0.6</strong></td>
<td></td>
<td><strong>108</strong></td>
<td><strong>57,280</strong></td>
<td><strong>367</strong></td>
<td><strong>0.6</strong></td>
</tr>
<tr class="odd">
<td><strong>AMERICAN S/</strong></td>
<td><strong>32</strong></td>
<td><strong>53,596</strong></td>
<td><strong>335</strong></td>
<td><strong>0.6</strong></td>
<td></td>
<td><strong>96</strong></td>
<td><strong>69,156</strong></td>
<td><strong>431</strong></td>
<td><strong>0.6</strong></td>
</tr>
<tr class="even">
<td><strong>UNITED S/</strong></td>
<td><strong>31</strong></td>
<td><strong>41,191</strong></td>
<td><strong>134</strong></td>
<td><strong>0.3</strong></td>
<td></td>
<td><strong>83</strong></td>
<td><strong>49,615</strong></td>
<td><strong>168</strong></td>
<td><strong>0.3</strong></td>
</tr>
<tr class="odd">
<td><strong>CONTINENTAL S/</strong></td>
<td><strong>31</strong></td>
<td><strong>19,680</strong></td>
<td><strong>59</strong></td>
<td><strong>0.3</strong></td>
<td></td>
<td><strong>80</strong></td>
<td><strong>25,493</strong></td>
<td><strong>77</strong></td>
<td><strong>0.3</strong></td>
</tr>
<tr class="even">
<td><strong>TOTAL</strong></td>
<td></td>
<td><strong>294,439</strong></td>
<td><strong>2,151</strong></td>
<td><strong>0.7</strong></td>
<td></td>
<td></td>
<td><strong>429,996</strong></td>
<td><strong>3,686</strong></td>
<td><strong>0.9</strong></td>
</tr>
</tbody>
</table>

For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

**[FOOTNOTES FOR TABLES 1 THROUGH 6 (FLIGHT DELAYS) AND 8
(CANCELLATIONS)]{.underline}**

**A** See Appendix for list of carrier codes.

**B** See Appendix for list of 32 airports for which data must be
reported. Data include all reported domestic flight operations to the 32
reportable airports (e.g., Albany to Atlanta, Toledo to Boston).

> **C** All domestic airports for which carriers reported data. Data
> include all reported domestic flight operations to the 32 reportable
> airports and from those airports to other destinations (e.g., Albany
> to Atlanta, and Atlanta to Albany). In addition, for carriers that
> reported data for their entire domestic systems, the data also include
> all reported domestic flight operations between non-required airports
> (e.g., Albany to Toledo).

**D** \"On time\" means an arrival less than 15 minutes after scheduled
arrival time; cancelled and diverted flights are not considered on-time
arrivals.

**E** \"On time\" means a departure less than 15 minutes after scheduled
departure time; cancelled flights are not considered on-time departures;
diverted flights may be on time or late departures, depending on actual
departure time.

**F** Incomplete data; percentage based on operations reported.

**G** Carrier did not report useable data.

**H** Carrier did not serve airport.

**I** Regularly scheduled flights are those for which the carrier
reported at least 15 operations for the month.

**J** Blanks in any time interval in Tables 3 and 4 indicate no arrival
operations (Table 3) or departure operations

> (Table 4) for domestic flights of the reporting carriers during that
> time period. Other carriers, including code-sharing partners, may
> operate during those periods.

**S** Carrier reported data for entire domestic system.

**V** Carrier reported data voluntarily.

**[APPENDIX]{.underline}**

NOTE: The Department of Transportation has screened the reporting
carriers\' data for completeness and verified all arithmetic data
elements computed by the carriers (e.g., length of delay). Individual
flight operations records with incorrect calculations, erroneous
city-pairs, or missing data elements were rejected and excluded from the
data base; such rejected records accounted for less than 0.01% of the
flight operations records submitted. Any errors in the data base with
respect to basic flight data \-- non-computed data elements such as
flight numbers, scheduled and actual arrival/departure times, days of
operation \-- are the responsibility of the reporting carrier.

+--------+------------------------------+------------------------------+
|        | **[Airports Covered by the   | > **[Air Carriers Required   |
|        | Rule (14 CFR PART            | > to Report]{.underline}**   |
|        | 234)]{.underline}**          | >                            |
|        |                              | > **[Data to DOT and to CRS  |
|        | Atlanta. Hartsfield ATL      | > Vendors]{.underline}**     |
|        |                              | >                            |
|        | Baltimore/Washington.        | > AS Alaska Airlines         |
|        | International BWI            | >                            |
|        |                              | > HP America West Airlines   |
|        | Boston. Logan International  | >                            |
|        | BOS                          | > AA American Airlines       |
|        |                              | >                            |
|        | Charlotte. Douglas CLT       | > MQ American Eagle Airlines |
|        |                              | >                            |
|        | Chicago. Midway MDW          | > CO Continental Airlines    |
|        |                              | >                            |
|        | Chicago. O\'Hare ORD         | > DL Delta Air Lines         |
|        |                              | >                            |
|        | Cincinnati. Greater          | > NW Northwest Airlines      |
|        | Cincinnati CVG               | >                            |
|        |                              | > WN Southwest Airlines      |
|        | Dallas-Fort Worth.           | >                            |
|        | International DFW            | > UA United Airlines         |
|        |                              | >                            |
|        | Denver. International DEN    | > US US Airways              |
|        |                              |                              |
|        | Detroit. Metro Wayne County  | ![](media/image7.wmf){       |
|        | DTW                          | width="2.6194444444444445in" |
|        |                              | he                           |
|        | Ft. Lauderdale.              | ight="0.6347222222222222in"} |
|        | International FLL            |                              |
|        |                              |                              |
|        | Houston. George Bush IAH     |                              |
|        |                              |                              |
|        | Las Vegas. McCarran          |                              |
|        | International LAS            |                              |
|        |                              |                              |
|        | Los Angeles. International   |                              |
|        | LAX                          |                              |
|        |                              |                              |
|        | Miami. International MIA     |                              |
|        |                              |                              |
|        | Minneapolis-St. Paul.        |                              |
|        | International MSP            |                              |
|        |                              |                              |
|        | Newark. International EWR    |                              |
|        |                              |                              |
|        | New York. JFK International  |                              |
|        | JFK                          |                              |
|        |                              |                              |
|        | New York. LaGuardia LGA      |                              |
|        |                              |                              |
|        | Orlando. International MCO   |                              |
|        |                              |                              |
|        | Philadelphia. International  |                              |
|        | PHL                          |                              |
|        |                              |                              |
|        | Phoenix. Sky Harbor          |                              |
|        | International PHX            |                              |
|        |                              |                              |
|        | Pittsburgh. Greater          |                              |
|        | International PIT            |                              |
|        |                              |                              |
|        | Portland. International PDX  |                              |
|        |                              |                              |
|        | St. Louis. Lambert STL       |                              |
|        |                              |                              |
|        | Salt Lake City.              |                              |
|        | International SLC            |                              |
|        |                              |                              |
|        | San Diego. Lindbergh Field   |                              |
|        | SAN                          |                              |
|        |                              |                              |
|        | San Francisco. International |                              |
|        | SFO                          |                              |
|        |                              |                              |
|        | Seattle-Tacoma.              |                              |
|        | International SEA            |                              |
|        |                              |                              |
|        | Tampa. Tampa International   |                              |
|        | TPA                          |                              |
|        |                              |                              |
|        | Washington. Dulles           |                              |
|        | International IAD            |                              |
|        |                              |                              |
|        | Washington. Reagan National  |                              |
|        | DCA                          |                              |
+--------+------------------------------+------------------------------+

**[MISHANDLED BAGGAGE]{.underline}**

![](media/image8.wmf){width="1.6965277777777779in"
height="1.2361111111111112in"}

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***SEPTEMBER***

***MISHANDLED BAGGAGE REPORTS***

***FILED BY PASSENGERS***

***U.S. AIRLINES***[^1]

+---+-------------+-----+-------+-------+---+------+--------+-------+
|   |             | **  |       |       |   | **S  |        |       |
|   |             | SEP |       |       |   | EPTE |        |       |
|   |             | TEM |       |       |   | MBER |        |       |
|   |             | BER |       |       |   | 20   |        |       |
|   |             | 200 |       |       |   | 01** |        |       |
|   |             | 2** |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| # | ####        | *   | **ENP | *     |   | **T  | **EN   | *     |
| # | ### AIRLINE | *TO | LANED | *REPO |   | OTAL | PLANED | *REPO |
| # |             | TAL | PA    | RTS** |   | BAG  | PASSEN | RTS** |
| # |             | B   | SSENG |       |   | GAGE | GERS** |       |
| # |             | AGG | ERS** | **PER |   | R    |        | **PER |
| # |             | AGE |       | 1,000 |   | EPOR |        | 1,000 |
| # |             | REP |       | PA    |   | TS** |        | PA    |
|   |             | ORT |       | SSENG |   |      |        | SSENG |
| R |             | S** |       | ERS** |   |      |        | ERS** |
| A |             |     |       |       |   |      |        |       |
| N |             |     |       |       |   |      |        |       |
| K |             |     |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
|   |             |     |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 1 | CONTINENTAL | 5,  | 2,41  | **2   |   | 4    | 9      | **5   |
|   | AIRLINES    | 772 | 5,684 | .39** |   | ,967 | 82,319 | .06** |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 2 | ALASKA      | 2,  | 98    | **2   |   | 1    | 3      | **3   |
|   | AIRLINES    | 470 | 2,664 | .51** |   | ,329 | 58,332 | .71** |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 3 | US AIRWAYS  | 8,  | 2,97  | **2   |   | 4    | 1,3    | **3   |
|   |             | 146 | 0,067 | .74** |   | ,496 | 99,770 | .21** |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 4 | SOUTHWEST   | 15, | 5,56  | **2   |   | 7    | 2,0    | **3   |
|   | AIRLINES    | 631 | 7,250 | .81** |   | ,331 | 56,092 | .57** |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 5 | AMERICAN    | 16, | 5,90  | **2   |   | 7    | 1,7    | **4   |
|   | AIRLINES    | 918 | 8,210 | .86** |   | ,533 | 81,773 | .23** |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 6 | UNITED      | 14, | 4,89  | **2   |   | 7    | 1,9    | **3   |
|   | AIRLINES    | 396 | 1,016 | .94** |   | ,717 | 77,057 | .90** |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 7 | AMERICA     | 4,  | 1,53  | **3   |   | 1    | 5      | **3   |
|   | WEST        | 817 | 3,870 | .14** |   | ,962 | 51,844 | .56** |
|   | AIRLINES    |     |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 8 | DELTA AIR   | 19, | 6,32  | **3   |   | 8    | 2,2    | **3   |
|   | LINES       | 881 | 4,427 | .14** |   | ,077 | 21,702 | .64** |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 9 | NORTHWEST   | 10, | 3,34  | **3   |   | 4    | 1,2    | **3   |
|   | AIRLINES    | 554 | 7,514 | .15** |   | ,731 | 84,655 | .68** |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 1 | AMERICAN    | 7,  | 92    | **7   |   | 3    | 3      | **10  |
| 0 | EAGLE       | 263 | 9,884 | .81** |   | ,314 | 21,479 | .31** |
|   | A           |     |       |       |   |      |        |       |
|   | IRLINES\*\* |     |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
|   |             |     |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
|   | T           | 1   | 34,87 | **3   |   | 51   | 12,9   | **3   |
|   | OTALS\*\*\* | 05, | 0,586 | .04** |   | ,457 | 35,023 | .98** |
|   |             | 848 |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

> TOTAL BAGGAGE REPORTS---For the domestic system only. These are
> passenger reports of mishandled baggage, including those that did not
> subsequently result in claims for compensation.
>
> ENPLANED PASSENGERS---For the domestic system only.

**NOTE: The September 2001 rankings are based on domestic enplanements
and mishandled baggage reports submitted by the carriers for the first
10 days of the month only. As a result of the tragic events of September
11, most carrier operations were significantly and adversely affected,
in large measure due to the cancellation of carrier operations for
several days by government order.**

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JANUARY TO SEPTEMBER***

***MISHANDLED BAGGAGE REPORTS***

***FILED BY PASSENGERS***

***U.S. AIRLINES***[^2]

+---+-------------+-----+-------+-------+---+------+--------+-------+
|   |             | *   |       |       |   | **J  |        |       |
|   |             | *JA |       |       |   | ANUA |        |       |
|   |             | NUA |       |       |   | RY-S |        |       |
|   |             | RY- |       |       |   | EPTE |        |       |
|   |             | SEP |       |       |   | MBER |        |       |
|   |             | TEM |       |       |   | 20   |        |       |
|   |             | BER |       |       |   | 01** |        |       |
|   |             | 200 |       |       |   |      |        |       |
|   |             | 2** |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| # | ####        | *   | **ENP | *     |   | **T  | **EN   | *     |
| # | ### AIRLINE | *TO | LANED | *REPO |   | OTAL | PLANED | *REPO |
| # |             | TAL | PA    | RTS** |   | BAG  | PASSEN | RTS** |
| # |             | B   | SSENG |       |   | GAGE | GERS** |       |
| # |             | AGG | ERS** | **PER |   | R    |        | **PER |
| # |             | AGE |       | 1,000 |   | EPOR |        | 1,000 |
| # |             | REP |       | PA    |   | TS** |        | PA    |
|   |             | ORT |       | SSENG |   |      |        | SSENG |
| R |             | S** |       | ERS** |   |      |        | ERS** |
| A |             |     |       |       |   |      |        |       |
| N |             |     |       |       |   |      |        |       |
| K |             |     |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
|   |             |     |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 1 | ALASKA      | 25, | 9,39  | **2   |   | 26   | 8,9    | **3   |
|   | AIRLINES    | 143 | 3,134 | .68** |   | ,981 | 43,033 | .02** |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 2 | US AIRWAYS  | 1   | 34,37 | **3   |   | 164  | 41,3   | **3   |
|   |             | 03, | 1,597 | .01** |   | ,324 | 36,099 | .98** |
|   |             | 408 |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 3 | CONTINENTAL | 79, | 25,92 | **3   |   | 123  | 27,9   | **4   |
|   | AIRLINES    | 241 | 2,918 | .06** |   | ,212 | 28,692 | .41** |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 4 | AMERICA     | 50, | 14,69 | **3   |   | 65   | 15,0   | **4   |
|   | WEST        | 925 | 1,556 | .47** |   | ,850 | 75,588 | .37** |
|   | AIRLINES    |     |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 5 | SOUTHWEST   | 1   | 56,52 | **3   |   | 275  | 55,8   | **4   |
|   | AIRLINES    | 99, | 9,806 | .54** |   | ,204 | 14,537 | .93** |
|   |             | 888 |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 6 | DELTA AIR   | 2   | 64,20 | **3   |   | 289  | 67,6   | **4   |
|   | LINES       | 31, | 9,233 | .61** |   | ,210 | 63,664 | .27** |
|   |             | 748 |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 7 | UNITED      | 1   | 47,34 | **3   |   | 273  | 53,5   | **5   |
|   | AIRLINES    | 74, | 6,368 | .69** |   | ,926 | 64,221 | .11** |
|   |             | 796 |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 8 | AMERICAN    | 2   | 61,31 | **4   |   | 227  | 49,8   | **4   |
|   | AIRLINES    | 64, | 5,917 | .32** |   | ,015 | 56,041 | .55** |
|   |             | 934 |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 9 | NORTHWEST   | 1   | 34,10 | **4   |   | 148  | 35,4   | **4   |
|   | AIRLINES    | 63, | 3,936 | .79** |   | ,220 | 05,444 | .19** |
|   |             | 200 |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
| 1 | AMERICAN    | 86, | 8,75  | **9   |   | 104  | 8,7    | **11  |
| 0 | EAGLE       | 564 | 0,008 | .89** |   | ,151 | 15,192 | .95** |
|   | A           |     |       |       |   |      |        |       |
|   | IRLINES\*\* |     |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
|   |             |     |       |       |   |      |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+
|   | T           | 1,3 | 3     | **3   |   | 1    | 364,3  | **4   |
|   | OTALS\*\*\* | 79, | 56,63 | .87** |   | ,698 | 02,511 | .66** |
|   |             | 847 | 4,473 |       |   | ,093 |        |       |
+---+-------------+-----+-------+-------+---+------+--------+-------+

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

> TOTAL BAGGAGE REPORTS---For the domestic system only. These are
> passenger reports of mishandled baggage, including those that did not
> subsequently result in claims for compensation.
>
> ENPLANED PASSENGERS---For the domestic system only.
>
> **NOTE: The September 2001 data included in the January-September 2001
> rankings are based on domestic enplanements and mishandled baggage
> reports submitted by the carriers for the first 10 days of September
> only. As a result of the tragic events of September 11, most carrier
> operations were significantly and adversely affected, in large measure
> due to the cancellation of carrier operations for several days by
> government order.**

**[OVERSALES]{.underline}**

This section furnishes data on the number of passengers who hold
confirmed reservations and are denied boarding (\"bumped\") from a
flight because it is oversold. These figures include only passengers
whose oversold flight departs without them; they do not include
passengers affected by cancelled, delayed or diverted flights.

The report includes U.S. airlines that have at least one percent of
total domestic scheduled-service passenger revenues (see footnote on
chart for details). It provides system data for scheduled passenger
service on domestic flights and data on international flight segments
that originate in the United States. Information is displayed for the
latest available quarter and for the year to date, for the current
period, and for the same period in the previous year. The data are
reported quarterly to DOT's Bureau of Transportation Statistics (Office
of Airline Information). The reporting requirement is found in 14 C.F.R.
250.10.

These tables give information by carrier on the number of passengers
bumped involuntarily and on the number who voluntarily gave up their
seat on an oversold flight in exchange for compensation. Also shown is
the rate of involuntary denied boardings per 10,000 passengers. This
rate determines the order in which carriers are listed; the airline with
the lowest rate appears first. The number and rate of involuntary denied
boardings include both passengers who received denied boarding
compensation and passengers who did not qualify for compensation because
of one of the exceptions in the oversales rule. There are three
exceptions: 1) passenger accommodated on another flight scheduled to
arrive within one hour of the original flight; 2) passenger fails to
comply with ticketing, check-in, or reconfirmation procedures; and 3)
aircraft of smaller capacity is substituted. Totals appear at the end of
each table.

The enplanement figures that are used to calculate the involuntary
denied boarding rate do not include \"shuttle\" service on which
reservations are not offered, nor do they include inbound international
service, since the rule does not apply to these flights.

![](media/image9.wmf){width="1.636111111111111in"
height="1.3097222222222222in"}

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JULY-SEPTEMBER***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^3]

  ------ -------------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                              **JULY-SEPTEMBER                                                   **JULY-SEPTEMBER                                  
                              2002**                                                             2001**                                            

  RANK   AIRLINE              [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                              (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                                10,000 psgrs                                                       10,000 psgrs

                              Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                                   

  1      ***AMERICAN EAGLE    145                   0             199,565       **0.00**         265                   37            410,087       **0.90**
         AIRLINES***                                                                                                                               

                                                                                                                                                   

  2      ***AMERICA WEST      11,118                38            5,265,565     **0.07**         10,586                109           5,140,026     **0.21**
         AIRLINES***                                                                                                                               

                                                                                                                                                   

  3      ***US AIRWAYS***     16,036                103           11,114,308    **0.09**         18,038                229           13,400,761    **0.17**

                                                                                                                                                   

  4      ***AMERICAN          29,223                474           22,834,621    **0.21**         30,515                664           18,076,630    **0.37**
         AIRLINES***                                                                                                                               

                                                                                                                                                   

  5      ***NORTHWEST         19,973                500           12,868,660    **0.39**         13,057                320           12,837,481    **0.25**
         AIRLINES***                                                                                                                               

                                                                                                                                                   

  6      ***CONTINENTAL       10,014                400           8,956,306     **0.45**         15,394                531           9,548,608     **0.56**
         AIRLINES***                                                                                                                               

                                                                                                                                                   

  7      ***UNITED            25,618                875           17,163,520    **0.51**         35,377                1,532         17,933,795    **0.85**
         AIRLINES***                                                                                                                               

                                                                                                                                                   

  8      ***ALASKA            5,690                 314           3,972,522     **0.79**         8,787                 490           3,740,709     **1.31**
         AIRLINES***                                                                                                                               

                                                                                                                                                   

  9      ***SOUTHWEST         20,729                1,530         18,781,696    **0.81**         19,871                2,694         18,564,869    **1.45**
         AIRLINES***                                                                                                                               

                                                                                                                                                   

  10     ***DELTA AIR         29,669                1,839         21,324,234    **0.86**         29,534                1,420         21,724,341    **0.65**
         LINES***                                                                                                                                  

                                                                                                                                                   

         ***TOTALS***^\*\*^   168,215               6,073         122,480,997   **0.50**         181,424               8,026         121,377,307   **0.66**
  ------ -------------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JANUARY-SEPTEMBER***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^4]

  ------ ---------------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                                **JANUARY-SEPTEMBER                                                **JANUARY-SEPTEMBER                               
                                2002**                                                             2001**                                            

  RANK   AIRLINE                [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                                (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                                  10,000 psgrs                                                       10,000 psgrs

                                Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                                     

  1      ***AMERICAN EAGLE      1,028                 10            805,904       **0.12**         1,369                 69            1,383,825     **0.50**
         AIRLINES***^\*\*^                                                                                                                           

                                                                                                                                                     

  2      ***AMERICA WEST        37,930                305           14,735,360    **0.21**         40,010                604           15,622,332    **0.39**
         AIRLINES***                                                                                                                                 

                                                                                                                                                     

  3      ***AMERICAN            105,307               1,466         65,722,862    **0.22**         103,966               1,937         55,466,583    **0.35**
         AIRLINES***                                                                                                                                 

                                                                                                                                                     

  4      ***US AIRWAYS***       75,437                896           34,363,320    **0.26**         65,589                1,357         43,258,363    **0.31**

                                                                                                                                                     

  5      ***NORTHWEST           60,654                1,898         35,830,290    **0.53**         58,054                1,557         38,495,416    **0.40**
         AIRLINES***                                                                                                                                 

                                                                                                                                                     

  6      ***UNITED AIRLINES***  73,652                3,061         47,129,523    **0.65**         120,191               5,499         54,721,034    **1.00**

                                                                                                                                                     

  7      ***DELTA AIR LINES***  114,143               5,423         62,118,958    **0.87**         135,690               4,544         69,750,219    **0.65**

                                                                                                                                                     

  8      ***CONTINENTAL         36,065                2,499         26,784,287    **0.93**         54,383                2,599         29,749,486    **0.87**
         AIRLINES***                                                                                                                                 

                                                                                                                                                     

  9      ***SOUTHWEST           64,956                5,817         54,698,676    **1.06**         63,289                9,215         56,439,110    **1.63**
         AIRLINES***                                                                                                                                 

                                                                                                                                                     

  10     ***ALASKA AIRLINES***  20,002                1,339         10,771,701    **1.24**         25,922                1,567         10,624,014    **1.47**

                                                                                                                                                     

         ***TOTALS***^\*\*\*^   589,174               22,714        352,960,881   **0.64**         668,463               28,948        375,510,382   **0.77**
  ------ ---------------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

**[CONSUMER COMPLAINTS]{.underline}**

This section summarizes aviation consumer complaints filed with the
Department in writing, by telephone, via e-mail, or in person. DOT has
not determined the validity of the complaints. The report does not
include safety complaints, which are handled by the Federal Aviation
Administration. An explanation of each section of the report appears
below:

**Summary**. Table 1 gives the total number of complaints, and also
breaks down complaints by industry groups (U.S. airlines, tour
operators, etc.). As with most other sections of the report, figures for
the current month are compared to the same month in the previous year.

**Complaint Categories**. Table 2 ranks the categories of complaints
(baggage, refunds, etc.). Beginning with the October 2000 report,
"Animals" was added as a new category. A detailed explanation of each
category appears at the end of the report.

**U.S. Airlines**. Table 3 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by
complaint category.

**Incident Date**. Table 4 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by the
percentage of complaints where the incident occurred in the most recent
month versus previous periods. (Table 4 data are not included in YTD
reports.)

**Companies Other Than U.S. Airlines**. Table 5 (Table 4 in YTD reports)
provides the same information as above for foreign airlines, and for
tour operators, travel agents, etc.

**Airline Rankings**. Table 6 (Table 5 in YTD reports) ranks the largest
U.S. airlines (those that each account for one percent of total domestic
scheduled-service passenger revenues) according to the rate of
complaints per 100,000 passengers. This ranking takes into account
airline size when identifying the carriers against whom the most
complaints have been filed.

TABLE 1

AIR TRAVEL CONSUMER REPORT

CONSUMER COMPLAINTS

SUMMARY

  --------------- ------------- ---------- ------------- ---------- -- ------------- ---------- ------------- ----------
                  **SEPTEMBER                                          **SEPTEMBER                            
                  2002**                                               2001**                                 

                  COMPLAINTS    OPINIONS   COMPLIMENTS   INFO          COMPLAINTS    OPINIONS   COMPLIMENTS   INFO
                                                         REQUESTS                                             REQUESTS

                                                                                                              

  U.S. AIRLINES   402           67         4             57            862           75         3             77

  FOREIGN         89            0          1             6             119           4          0             8
  AIRLINES                                                                                                    

  TRAVEL AGENTS   19            0          0             0             26            1          0             2

  TOUR OPERATORS  1             0          0             1             7             0          0             1

  MISCELLANEOUS   3             28         0             30            26            37         0             60

  INDUSTRY TOTALS 514           95         5             94            1,040         117        3             148
  --------------- ------------- ---------- ------------- ---------- -- ------------- ---------- ------------- ----------

TABLE 2

AIR TRAVEL CONSUMER REPORT

COMPLAINT CATEGORIES[^5]

  ----------------------- ----------------------- ------------------------------------------------ ---------------------------- -- ----------------------- ------------------------------ ----------------------------
                          SEPTEMBER 2002                                                                                           SEPTEMBER 2001                                         

                                                                                                                                                                                          

  [COMPLAINT              [RANKING]{.underline}   [COMPLAINTS]{.underline}[^6]^[\*]{.underline}^   [SUB-CATEGORY]{.underline}      [RANKING]{.underline}   [COMPLAINTS\*\*]{.underline}   [SUB-CATEGORY]{.underline}
  CATEGORY]{.underline}                                                                                                                                                                   

                                                                                                                                                                                          

  RES/TKTG/BOARDING       1                       96                                                                               5                       118                            

                                                                                                                                                                                          

  CUSTOMER SERVICE        2                       95                                                                               4                       125                            

                                                                                                                                                                                          

  BAGGAGE                 3                       84                                                                               3                       126                            

                                                                                                                                                                                          

  FLIGHT PROBLEMS         4                       78                                                                               1                       251                            

  DELAYS                                                                                           29                                                                                     59

  CANCELLATIONS                                                                                    16                                                                                     105

  MISCONNECTIONS                                                                                   14                                                                                     30

                                                                                                                                                                                          

  REFUNDS                 5                       53                                                                               2                       250                            

                                                                                                                                                                                          

  DISABILITY              6                       29                                                                               9                       33                             

                                                                                                                                                                                          

  OVERSALES               7                       28                                                                               7                       39                             

                                                                                                                                                                                          

  FARES                   8                       21                                                                               6                       41                             

                                                                                                                                                                                          

  OTHER                   9                       16                                                                               8                       38                             

  FREQUENT FLYER                                                                                   11                                                                                     12

                                                                                                                                                                                          

  DISCRIMINATION          10                      12                                                                               10                      14                             

                                                                                                                                                                                          

  ADVERTISING             11                      2                                                                                11                      4                              

                                                                                                                                                                                          

  ANIMALS                 12                      0                                                                                12                      1                              

                                                                                                                                                                                          

  COMPLAINT TOTAL                                 514                                                                                                      1,040                          
  ----------------------- ----------------------- ------------------------------------------------ ---------------------------- -- ----------------------- ------------------------------ ----------------------------

TABLE 3

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY COMPLAINT CATEGORY[^7]

SEPTEMBER 2002

<table style="width:100%;">
<colgroup>
<col style="width: 19%" />
<col style="width: 6%" />
<col style="width: 5%" />
<col style="width: 7%" />
<col style="width: 4%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 4%" />
<col style="width: 5%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a><sup>*</sup></p>
<p>ALPHABETICAL</p></td>
<td>FLIGHT PROBLEMS</td>
<td>OVER-SALES</td>
<td>RES/TKTG/BOARDING</td>
<td>FARES</td>
<td>REFUNDS</td>
<td>BAGGAGE</td>
<td>CUSTOMER SERVICE</td>
<td>DIS-ABILITY</td>
<td>ADVER-TISING</td>
<td>DISCRIM-INATION</td>
<td>ANIMALS</td>
<td>OTHER</td>
<td>TOTAL</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIRTRAN AIRWAYS</td>
<td>2</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>9</td>
</tr>
<tr class="even">
<td>ALASKA AIRLINES</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="odd">
<td>AMERICA WEST AIRLINES</td>
<td>5</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>3</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>20</td>
</tr>
<tr class="even">
<td>AMERICAN AIRLINES</td>
<td>11</td>
<td>5</td>
<td>11</td>
<td>2</td>
<td>7</td>
<td>8</td>
<td>15</td>
<td>5</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>2</td>
<td>69</td>
</tr>
<tr class="odd">
<td>CONTINENTAL AIRLINES</td>
<td>6</td>
<td>0</td>
<td>9</td>
<td>1</td>
<td>3</td>
<td>7</td>
<td>13</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>44</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>7</td>
<td>2</td>
<td>15</td>
<td>3</td>
<td>2</td>
<td>9</td>
<td>12</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>55</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>2</td>
<td>0</td>
<td>8</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>12</td>
</tr>
<tr class="even">
<td>GREAT LAKES AVIATION</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="odd">
<td>HAWAIIAN AIRLINES</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="even">
<td>NATIONAL AIRLINES</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="odd">
<td>NORTHWEST AIRLINES</td>
<td>7</td>
<td>1</td>
<td>7</td>
<td>2</td>
<td>3</td>
<td>10</td>
<td>4</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>38</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>11</td>
<td>5</td>
<td>8</td>
<td>4</td>
<td>5</td>
<td>8</td>
<td>10</td>
<td>5</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>1</td>
<td>60</td>
</tr>
<tr class="even">
<td>US AIRWAYS</td>
<td>6</td>
<td>2</td>
<td>3</td>
<td>3</td>
<td>1</td>
<td>2</td>
<td>5</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>29</td>
</tr>
<tr class="odd">
<td>VANGUARD AIRLINES</td>
<td>1</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="even">
<td>OTHER U.S. AIRLINES</td>
<td>5</td>
<td>2</td>
<td>5</td>
<td>0</td>
<td>3</td>
<td>8</td>
<td>7</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>34</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>TOTAL SEPTEMBER 2002</td>
<td>67</td>
<td>22</td>
<td>75</td>
<td>17</td>
<td>32</td>
<td>59</td>
<td>82</td>
<td>23</td>
<td>0</td>
<td>11</td>
<td>0</td>
<td>14</td>
<td>402</td>
</tr>
<tr class="odd">
<td>% OF TOTAL COMPLAINTS</td>
<td>16.7</td>
<td>5.5</td>
<td>18.7</td>
<td>4.2</td>
<td>8.0</td>
<td>14.7</td>
<td>20.4</td>
<td>5.7</td>
<td>0</td>
<td>2.7</td>
<td>0</td>
<td>3.5</td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>TOTAL SEPTEMBER 2001</td>
<td>234</td>
<td>32</td>
<td>92</td>
<td>38</td>
<td>193</td>
<td>92</td>
<td>112</td>
<td>28</td>
<td>2</td>
<td>10</td>
<td>1</td>
<td>28</td>
<td>862</td>
</tr>
<tr class="even">
<td>% OF TOTAL COMPLAINTS</td>
<td>27.1</td>
<td>3.7</td>
<td>10.7</td>
<td>4.4</td>
<td>22.4</td>
<td>10.7</td>
<td>13.0</td>
<td>3.2</td>
<td>0.2</td>
<td>1.2</td>
<td>0.1</td>
<td>3.2</td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>**</sup> AIRLINES ARE LISTED INDIVIDUALY IF DOT
RECEIVED 5 OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD.
COMPLAINTS AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN
THAT ARE INCLUDED UNDER ‘OTHER U.S. AIRLINES.’<a href="#fnref1"
class="footnote-back" role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

TABLE 4

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY INCIDENT DATE

SEPTEMBER 2002

<table>
<colgroup>
<col style="width: 27%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 7%" />
<col style="width: 8%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a></p>
<p>ALPHABETICAL</p></td>
<td><p>COMPS RECD</p>
<p>IN</p>
<p>SEPT.</p></td>
<td><p>INCI-DENTS IN</p>
<p>SEPT.</p></td>
<td>PERCENT</td>
<td></td>
<td><p>INCI-DENTS IN</p>
<p>AUG.</p></td>
<td>PERCENT</td>
<td></td>
<td>INCI-DENTS IN ALL PRIOR MONTHS</td>
<td>PERCENT</td>
<td></td>
<td>UN-KNOWN INCI-DENT DATE</td>
<td>PERCENT</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIRTRAN AIRWAYS</td>
<td>9</td>
<td>3</td>
<td>33.3</td>
<td></td>
<td>2</td>
<td>22.2</td>
<td></td>
<td>4</td>
<td>44.4</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>ALASKA AIRLINES</td>
<td>5</td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>AMERICA WEST AIRLINES</td>
<td>20</td>
<td>1</td>
<td>5.0</td>
<td></td>
<td>10</td>
<td>50.0</td>
<td></td>
<td>9</td>
<td>45.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>AMERICAN AIRLINES</td>
<td>69</td>
<td>21</td>
<td>30.4</td>
<td></td>
<td>18</td>
<td>26.1</td>
<td></td>
<td>26</td>
<td>37.7</td>
<td></td>
<td>4</td>
<td>5.8</td>
</tr>
<tr class="odd">
<td>CONTINENTAL AIRLINES</td>
<td>44</td>
<td>13</td>
<td>29.5</td>
<td></td>
<td>13</td>
<td>29.5</td>
<td></td>
<td>14</td>
<td>31.8</td>
<td></td>
<td>4</td>
<td>9.1</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>55</td>
<td>10</td>
<td>18.2</td>
<td></td>
<td>17</td>
<td>30.9</td>
<td></td>
<td>22</td>
<td>40.0</td>
<td></td>
<td>6</td>
<td>10.9</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>12</td>
<td>1</td>
<td>8.3</td>
<td></td>
<td>5</td>
<td>41.7</td>
<td></td>
<td>6</td>
<td>50.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>GREAT LAKES AVIATION</td>
<td>5</td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>4</td>
<td>80.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
</tr>
<tr class="odd">
<td>HAWAIIAN AIRLINES</td>
<td>5</td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>5</td>
<td>100.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>NATIONAL AIRLINES</td>
<td>5</td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>NORTHWEST AIRLINES</td>
<td>38</td>
<td>6</td>
<td>15.8</td>
<td></td>
<td>15</td>
<td>39.5</td>
<td></td>
<td>15</td>
<td>39.5</td>
<td></td>
<td>2</td>
<td>5.3</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>7</td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>14.3</td>
<td></td>
<td>5</td>
<td>71.4</td>
<td></td>
<td>1</td>
<td>14.3</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>60</td>
<td>11</td>
<td>18.3</td>
<td></td>
<td>25</td>
<td>41.7</td>
<td></td>
<td>21</td>
<td>35.0</td>
<td></td>
<td>3</td>
<td>5.0</td>
</tr>
<tr class="even">
<td>US AIRWAYS</td>
<td>29</td>
<td>5</td>
<td>17.2</td>
<td></td>
<td>11</td>
<td>37.9</td>
<td></td>
<td>9</td>
<td>31.0</td>
<td></td>
<td>4</td>
<td>13.8</td>
</tr>
<tr class="odd">
<td>VANGUARD AIRLINES</td>
<td>5</td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>OTHER U.S. AIRLINES</td>
<td>34</td>
<td>7</td>
<td>20.6</td>
<td></td>
<td>10</td>
<td>29.4</td>
<td></td>
<td>13</td>
<td>38.2</td>
<td></td>
<td>4</td>
<td>11.8</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td><strong>TOTALS</strong></td>
<td>402</td>
<td>80</td>
<td>19.9</td>
<td></td>
<td>137</td>
<td>34.1</td>
<td></td>
<td>156</td>
<td>38.8</td>
<td></td>
<td>29</td>
<td>7.2</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td><strong>PREVIOUS YEAR'S TOTALS</strong></td>
<td>862</td>
<td>213</td>
<td>24.7</td>
<td></td>
<td>258</td>
<td>29.9</td>
<td></td>
<td>249</td>
<td>28.9</td>
<td></td>
<td>142</td>
<td>16.5</td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup>AIRLINES ARE LISTED INDIVIDUALLY IF DOT
RECEIVED 5 OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD.
COMPLAINTS AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN
THAT ARE INCLUDED UNDER 'OTHER U.S. AIRLINES.'<a href="#fnref1"
class="footnote-back" role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

TABLE 5

AIR TRAVEL CONSUMER REPORT

COMPANIES OTHER THAN U.S. AIRLINES[^8]

BY COMPLAINT CATEGORY^\*\*^

SEPTEMBER 2002

  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------
                                    FLIGHT     OVER-SALES   RES/TKTG/BOARDING   FARES   REFUNDS   BAGGAGE   CUSTOMER   DIS-ABILITY   ADVER-TISING   DISCRIM-INATION   ANIMALS   OTHER   TOTAL
                                    PROBLEMS                                                                SERVICE                                                                     

                                                                                                                                                                                        

  **[FOREIGN                                                                                                                                                                            
  AIRLINES]{.underline}**                                                                                                                                                               

  AIR FRANCE                        0          0            3                   0       2         6         0          2             0              0                 0         0       13

  ALITALIA AIRLINES                 0          1            0                   0       1         7         1          3             0              0                 0         0       13

  BRITISH AIRWAYS                   1          0            2                   1       1         2         1          1             0              0                 0         0       9

  IBERIA AIRLINES                   2          1            0                   0       0         1         1          0             0              0                 0         0       5

  TACA INT'L AIRLINES               1          0            0                   1       2         0         0          0             1              0                 0         0       5

  OTHER FOREIGN AIRLINES            5          4            12                  1       4         8         8          0             0              0                 0         2       44

  TOTALS                            9          6            17                  3       10        24        11         6             1              0                 0         2       89

                                                                                                                                                                                        

  **[TRAVEL AGENTS]{.underline}**                                                                                                                                                       

  EXPEDIA.COM                       1          0            1                   0       3         0         0          0             0              0                 0         0       5

  OTHER TRAVEL AGENTS               0          0            3                   1       7         0         1          0             1              1                 0         0       14

  TOTALS                            1          0            4                   1       10        0         1          0             1              1                 0         0       19

                                                                                                                                                                                        

  **[TOUR OPERATORS]{.underline}**                                                                                                                                                      

  OTHER TOUR OPERATORS              0          0            0                   0       0         0         1          0             0              0                 0         0       1

  TOTALS                            0          0            0                   0       0         0         1          0             0              0                 0         0       1

                                                                                                                                                                                        

  **[MISCELLANEOUS]{.underline}**                                                                                                                                                       

  OTHER MISCELLANEOUS               1          0            0                   0       1         1         0          0             0              0                 0         0       3

  TOTALS                            1          0            0                   0       1         1         0          0             0              0                 0         0       3

                                                                                                                                                                                        
  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

TABLE 6

SEPTEMBER

CONSUMER COMPLAINTS: RANKINGS

U.S. AIRLINES \*

<table>
<colgroup>
<col style="width: 6%" />
<col style="width: 13%" />
<col style="width: 3%" />
<col style="width: 10%" />
<col style="width: 13%" />
<col style="width: 12%" />
<col style="width: 1%" />
<col style="width: 10%" />
<col style="width: 14%" />
<col style="width: 12%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="2"></td>
<td colspan="4"><strong>SEPTEMBER 2002</strong></td>
<td></td>
<td colspan="3"><strong>SEPTEMBER 2001</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td><h1 id="complaints">COMPLAINTS</h1></td>
<td></td>
<td></td>
<td></td>
<td><h1 id="complaints-1">COMPLAINTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><h1 id="section-2"></h1></td>
<td><h1 id="section-3"></h1></td>
<td><h1 id="systemwide">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000">PER 100,000</h1></td>
<td></td>
<td></td>
<td><h1 id="systemwide-1">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000-1">PER 100,000</h1></td>
</tr>
<tr class="even">
<td><h1 id="rank-2">RANK</h1></td>
<td colspan="2"><h1 id="airline-2">AIRLINE</h1></td>
<td><h1 id="complaints-2">COMPLAINTS</h1></td>
<td><h1 id="enplanements">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-1">ENPLANEMENTS</h1></td>
<td></td>
<td><em><strong>COMPLAINTS</strong></em></td>
<td><em><strong>ENPLANEMENTS</strong></em></td>
<td><h1 id="enplanements-2">ENPLANEMENTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>1</td>
<td colspan="2"><em><strong>AMERICAN EAGLE AIRLINES</strong></em></td>
<td>0</td>
<td>939,016</td>
<td><strong>0.00</strong></td>
<td></td>
<td>10</td>
<td>660,370</td>
<td><strong>1.51</strong></td>
</tr>
<tr class="odd">
<td>2</td>
<td colspan="2"><em><strong>SOUTHWEST AIRLINES</strong></em></td>
<td>7</td>
<td>5,384,262</td>
<td><strong>0.13</strong></td>
<td></td>
<td>16</td>
<td>4,204,951</td>
<td><strong>0.38</strong></td>
</tr>
<tr class="even">
<td>3</td>
<td colspan="2"><em><strong>ALASKA AIRLINES</strong></em></td>
<td>5</td>
<td>1,096,258</td>
<td><strong>0.46</strong></td>
<td></td>
<td>14</td>
<td>805,505</td>
<td><strong>1.74</strong></td>
</tr>
<tr class="odd">
<td>4</td>
<td colspan="2"><em><strong>DELTA AIR LINES</strong></em></td>
<td>55</td>
<td>6,672,983</td>
<td><strong>0.82</strong></td>
<td></td>
<td>115</td>
<td>5,067,562</td>
<td><strong>2.27</strong></td>
</tr>
<tr class="even">
<td>5</td>
<td colspan="2"><em><strong>US AIRWAYS</strong></em></td>
<td>29</td>
<td>3,207,047</td>
<td><strong>0.90</strong></td>
<td></td>
<td>76</td>
<td>2,920,510</td>
<td><strong>2.60</strong></td>
</tr>
<tr class="odd">
<td>6</td>
<td colspan="2"><em><strong>NORTHWEST AIRLINES</strong></em></td>
<td>38</td>
<td>4,046,454</td>
<td><strong>0.94</strong></td>
<td></td>
<td>82</td>
<td>3,115,238</td>
<td><strong>2.63</strong></td>
</tr>
<tr class="even">
<td>7</td>
<td colspan="2"><em><strong>AMERICAN AIRLINES</strong></em></td>
<td>69</td>
<td>6,912,501</td>
<td><strong>1.00</strong></td>
<td></td>
<td>103</td>
<td>4,270,952</td>
<td><strong>2.41</strong></td>
</tr>
<tr class="odd">
<td>8</td>
<td colspan="2"><em><strong>UNITED AIRLINES</strong></em></td>
<td>60</td>
<td>5,403,724</td>
<td><strong>1.11</strong></td>
<td></td>
<td>131</td>
<td>4,239,069</td>
<td><strong>3.09</strong></td>
</tr>
<tr class="even">
<td>9</td>
<td colspan="2"><em><strong>AMERICA WEST AIRLINES</strong></em></td>
<td>20</td>
<td>1,510,681</td>
<td><strong>1.32</strong></td>
<td></td>
<td>52</td>
<td>1,157,784</td>
<td><strong>4.49</strong></td>
</tr>
<tr class="odd">
<td>10</td>
<td colspan="2"><em><strong>CONTINENTAL AIRLINES</strong></em></td>
<td>44</td>
<td>2,843,793</td>
<td><strong>1.55</strong></td>
<td></td>
<td>86</td>
<td>2,348,474</td>
<td><strong>3.66</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"><strong>TOTAL</strong> **</td>
<td><strong>327</strong></td>
<td><strong>38,016,719</strong></td>
<td><strong>.86</strong></td>
<td></td>
<td><strong>685</strong></td>
<td><strong>28,790,415</strong></td>
<td><strong>2.38</strong></td>
</tr>
</tbody>
</table>

> Note: For simplicity, statistics are displayed to two decimal places.
> Actual ranking order is based on our computer carrying out the number
> of decimal places to nine.

^\*^ U.S. Airlines with at least one percent of total domestic
scheduled-service passenger revenues.

> \*\* Trans World Airlines (TWA) ceased operating December 2001.
> Effective January 2002, TWA is no longer ranked in this table. Totals
> for September 2001 reflect the deletion of TWA's data for that month.

TABLE 1

AIR TRAVEL CONSUMER REPORT

CONSUMER COMPLAINTS

SUMMARY

  --------------- --------------------- ---------- ------------- ---------- -- --------------------- ---------- ------------- ----------
                  **JANUARY-SEPTEMBER                                          **JANUARY-SEPTEMBER                            
                  2002**                                                       2001**                                         

                  COMPLAINTS            OPINIONS   COMPLIMENTS   INFO          COMPLAINTS            OPINIONS   COMPLIMENTS   INFO
                                                                 REQUESTS                                                     REQUESTS

                                                                                                                              

  U.S. AIRLINES   6,447                 628        35            440           12,639                950        68            404

  FOREIGN         1,044                 7          1             36            1,525                 25         4             38
  AIRLINES                                                                                                                    

  TRAVEL AGENTS   267                   7          1             5             192                   1          0             4

  TOUR OPERATORS  57                    0          0             1             106                   2          0             7

  MISCELLANEOUS   97                    138        5             108           152                   176        0             175

  INDUSTRY TOTALS 7,912                 780        42            590           14,614                1,154      72            628
  --------------- --------------------- ---------- ------------- ---------- -- --------------------- ---------- ------------- ----------

TABLE 2

AIR TRAVEL CONSUMER REPORT

COMPLAINT CATEGORIES[^9]

  ----------------------- ----------------------- ------------------------------------------------- ---------------------------- -- ----------------------- ------------------------------ ----------------------------
                          JANUARY-SEPTEMBER 2002                                                                                    JANUARY-SEPTEMBER 2001                                 

                                                                                                                                                                                           

  [COMPLAINT              [RANKING]{.underline}   [COMPLAINTS]{.underline}[^10]^[\*]{.underline}^   [SUB-CATEGORY]{.underline}      [RANKING]{.underline}   [COMPLAINTS\*\*]{.underline}   [SUB-CATEGORY]{.underline}
  CATEGORY]{.underline}                                                                                                                                                                    

                                                                                                                                                                                           

  FLIGHT PROBLEMS         1                       1,739                                                                             1                       5,133                          

  DELAYS                                                                                            596                                                                                    1,609

  CANCELLATIONS                                                                                     468                                                                                    1,804

  MISCONNECTIONS                                                                                    265                                                                                    583

                                                                                                                                                                                           

  CUSTOMER SERVICE        2                       1,490                                                                             2                       2,627                          

                                                                                                                                                                                           

  BAGGAGE                 3                       1,146                                                                             3                       2,246                          

                                                                                                                                                                                           

  RES/TKTG/BOARDING       4                       943                                                                               4                       1,396                          

                                                                                                                                                                                           

  REFUNDS                 5                       929                                                                               5                       842                            

                                                                                                                                                                                           

  FARES                   6                       418                                                                               8                       558                            

                                                                                                                                                                                           

  OVERSALES               7                       379                                                                               6                       599                            

                                                                                                                                                                                           

  DISABILITY              8                       367                                                                               9                       450                            

                                                                                                                                                                                           

  OTHER                   9                       268                                                                               7                       598                            

  FREQUENT FLYER                                                                                    129                                                                                    195

                                                                                                                                                                                           

  DISCRIMINATION          10                      177                                                                               10                      116                            

                                                                                                                                                                                           

  ADVERTISING             11                      56                                                                                11                      44                             

                                                                                                                                                                                           

  ANIMALS                 12                      0                                                                                 12                      5                              

                                                                                                                                                                                           

  COMPLAINT TOTAL                                 7,912                                                                                                     14,614                         
  ----------------------- ----------------------- ------------------------------------------------- ---------------------------- -- ----------------------- ------------------------------ ----------------------------

TABLE 3

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY COMPLAINT CATEGORY[^11]

JANUARY-SEPTEMBER 2002

<table>
<colgroup>
<col style="width: 19%" />
<col style="width: 6%" />
<col style="width: 5%" />
<col style="width: 7%" />
<col style="width: 4%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 4%" />
<col style="width: 5%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a><sup>*</sup></p>
<p>ALPHABETICAL</p></td>
<td>FLIGHT PROBLEMS</td>
<td>OVER-SALES</td>
<td>RES/TKTG/BOARDING</td>
<td>FARES</td>
<td>REFUNDS</td>
<td>BAGGAGE</td>
<td>CUSTOMER SERVICE</td>
<td>DIS-ABILITY</td>
<td>ADVER-TISING</td>
<td>DISCRIM-INATION</td>
<td>ANIMALS</td>
<td>OTHER</td>
<td>TOTAL</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIRTRAN AIRWAYS</td>
<td>62</td>
<td>15</td>
<td>18</td>
<td>5</td>
<td>6</td>
<td>40</td>
<td>41</td>
<td>9</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>199</td>
</tr>
<tr class="even">
<td>ALASKA AIRLINES</td>
<td>27</td>
<td>7</td>
<td>11</td>
<td>6</td>
<td>6</td>
<td>11</td>
<td>28</td>
<td>6</td>
<td>0</td>
<td>4</td>
<td>0</td>
<td>4</td>
<td>110</td>
</tr>
<tr class="odd">
<td>ALOHA AIRLINES</td>
<td>8</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>2</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>20</td>
</tr>
<tr class="even">
<td>AMERICA WEST AIRLINES</td>
<td>72</td>
<td>15</td>
<td>27</td>
<td>11</td>
<td>24</td>
<td>32</td>
<td>63</td>
<td>9</td>
<td>1</td>
<td>11</td>
<td>0</td>
<td>8</td>
<td>273</td>
</tr>
<tr class="odd">
<td>AMERICAN AIRLINES</td>
<td>206</td>
<td>49</td>
<td>119</td>
<td>47</td>
<td>91</td>
<td>167</td>
<td>216</td>
<td>50</td>
<td>2</td>
<td>23</td>
<td>0</td>
<td>37</td>
<td>1,007</td>
</tr>
<tr class="even">
<td>AMERICAN EAGLE AIRLINES</td>
<td>17</td>
<td>7</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>8</td>
<td>12</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>53</td>
</tr>
<tr class="odd">
<td>AMERICAN TRANS AIR</td>
<td>65</td>
<td>8</td>
<td>12</td>
<td>5</td>
<td>13</td>
<td>26</td>
<td>37</td>
<td>10</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>3</td>
<td>181</td>
</tr>
<tr class="even">
<td>ATLANTIC COAST AIRLINES</td>
<td>4</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>14</td>
</tr>
<tr class="odd">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>23</td>
<td>6</td>
<td>3</td>
<td>2</td>
<td>0</td>
<td>12</td>
<td>12</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>61</td>
</tr>
<tr class="even">
<td>CHAMPION AIR</td>
<td>8</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>4</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>17</td>
</tr>
<tr class="odd">
<td>COMAIR</td>
<td>14</td>
<td>3</td>
<td>3</td>
<td>1</td>
<td>3</td>
<td>5</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>37</td>
</tr>
<tr class="even">
<td>CONTINENTAL AIRLINES</td>
<td>78</td>
<td>26</td>
<td>57</td>
<td>17</td>
<td>50</td>
<td>50</td>
<td>113</td>
<td>19</td>
<td>4</td>
<td>14</td>
<td>0</td>
<td>19</td>
<td>447</td>
</tr>
<tr class="odd">
<td>CONTINENTAL EXPRESS</td>
<td>4</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>11</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>234</td>
<td>46</td>
<td>146</td>
<td>80</td>
<td>91</td>
<td>122</td>
<td>178</td>
<td>56</td>
<td>3</td>
<td>20</td>
<td>0</td>
<td>38</td>
<td>1,014</td>
</tr>
<tr class="odd">
<td>DELTA CONNECTION</td>
<td>12</td>
<td>1</td>
<td>4</td>
<td>0</td>
<td>1</td>
<td>9</td>
<td>7</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>34</td>
</tr>
<tr class="even">
<td>FRONTIER AIRLINES</td>
<td>6</td>
<td>2</td>
<td>24</td>
<td>2</td>
<td>1</td>
<td>5</td>
<td>9</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>51</td>
</tr>
<tr class="odd">
<td>GREAT LAKES AVIATION</td>
<td>3</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>12</td>
</tr>
<tr class="even">
<td>HAWAIIAN AIRLINES</td>
<td>20</td>
<td>5</td>
<td>5</td>
<td>2</td>
<td>6</td>
<td>2</td>
<td>10</td>
<td>3</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>56</td>
</tr>
<tr class="odd">
<td>HORIZON AIRLINES</td>
<td>6</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>3</td>
<td>3</td>
<td>6</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>23</td>
</tr>
<tr class="even">
<td>JETBLUE</td>
<td>3</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>6</td>
<td>4</td>
<td>5</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>22</td>
</tr>
<tr class="odd">
<td>MESA AIRLINES</td>
<td>3</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>12</td>
</tr>
<tr class="even">
<td>MIDWAY AIRLINES</td>
<td>9</td>
<td>0</td>
<td>6</td>
<td>2</td>
<td>10</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>31</td>
</tr>
<tr class="odd">
<td>MIDWEST EXPRESS AIRLINES</td>
<td>5</td>
<td>1</td>
<td>3</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>9</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>23</td>
</tr>
<tr class="even">
<td>NATIONAL AIRLINES</td>
<td>10</td>
<td>1</td>
<td>5</td>
<td>4</td>
<td>5</td>
<td>5</td>
<td>10</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>44</td>
</tr>
<tr class="odd">
<td>NORTHWEST AIRLINES</td>
<td>151</td>
<td>29</td>
<td>79</td>
<td>39</td>
<td>60</td>
<td>85</td>
<td>101</td>
<td>40</td>
<td>6</td>
<td>15</td>
<td>0</td>
<td>34</td>
<td>639</td>
</tr>
<tr class="even">
<td>OMNI AIR INT'L</td>
<td>7</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>10</td>
</tr>
<tr class="odd">
<td>PAN AM</td>
<td>11</td>
<td>2</td>
<td>4</td>
<td>0</td>
<td>4</td>
<td>3</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>26</td>
</tr>
<tr class="even">
<td>RYAN INTERNATIONAL AIRLINES</td>
<td>10</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>2</td>
<td>10</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>24</td>
</tr>
<tr class="odd">
<td>SKY WEST AIRLINES</td>
<td>10</td>
<td>2</td>
<td>3</td>
<td>1</td>
<td>0</td>
<td>3</td>
<td>7</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>28</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>19</td>
<td>3</td>
<td>27</td>
<td>8</td>
<td>9</td>
<td>34</td>
<td>63</td>
<td>12</td>
<td>5</td>
<td>19</td>
<td>0</td>
<td>3</td>
<td>202</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>7</td>
<td>4</td>
<td>6</td>
<td>2</td>
<td>12</td>
<td>11</td>
<td>10</td>
<td>1</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>56</td>
</tr>
<tr class="even">
<td>SUN AIRE LINES</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>11</td>
</tr>
<tr class="odd">
<td>SUN COUNTRY AIRLINES</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>40</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>51</td>
</tr>
<tr class="even">
<td>TRANS WORLD AIRLINES</td>
<td>1</td>
<td>0</td>
<td>5</td>
<td>1</td>
<td>4</td>
<td>2</td>
<td>3</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>20</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>237</td>
<td>46</td>
<td>90</td>
<td>64</td>
<td>82</td>
<td>157</td>
<td>196</td>
<td>41</td>
<td>5</td>
<td>26</td>
<td>0</td>
<td>38</td>
<td>982</td>
</tr>
<tr class="even">
<td>UNITED EXPRESS</td>
<td>17</td>
<td>3</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>8</td>
<td>4</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>37</td>
</tr>
<tr class="odd">
<td>US AIRWAYS</td>
<td>130</td>
<td>10</td>
<td>33</td>
<td>41</td>
<td>30</td>
<td>48</td>
<td>89</td>
<td>45</td>
<td>3</td>
<td>13</td>
<td>0</td>
<td>13</td>
<td>455</td>
</tr>
<tr class="even">
<td>VANGUARD AIRLINES</td>
<td>18</td>
<td>1</td>
<td>10</td>
<td>0</td>
<td>35</td>
<td>5</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>76</td>
</tr>
<tr class="odd">
<td>OTHER U.S. AIRLINES</td>
<td>31</td>
<td>2</td>
<td>10</td>
<td>0</td>
<td>5</td>
<td>9</td>
<td>16</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>78</td>
</tr>
<tr class="even">
<td>TOTAL JAN.-SEPT. 2002</td>
<td>1,555</td>
<td>302</td>
<td>727</td>
<td>345</td>
<td>606</td>
<td>891</td>
<td>1,288</td>
<td>326</td>
<td>35</td>
<td>156</td>
<td>0</td>
<td>216</td>
<td>6,447</td>
</tr>
<tr class="odd">
<td>% OF TOTAL COMPLAINTS</td>
<td>24.1</td>
<td>4.7</td>
<td>11.3</td>
<td>5.4</td>
<td>9.4</td>
<td>13.8</td>
<td>20.0</td>
<td>5.1</td>
<td>0.5</td>
<td>2.4</td>
<td>0</td>
<td>3.4</td>
<td></td>
</tr>
<tr class="even">
<td>TOTAL JAN.-SEPT. 2001</td>
<td>4,752</td>
<td>503</td>
<td>1,157</td>
<td>482</td>
<td>616</td>
<td>1,784</td>
<td>2,332</td>
<td>410</td>
<td>31</td>
<td>96</td>
<td>5</td>
<td>471</td>
<td>12,639</td>
</tr>
<tr class="odd">
<td>% OF TOTAL COMPLAINTS</td>
<td>37.6</td>
<td>4.0</td>
<td>9.2</td>
<td>3.8</td>
<td>4.9</td>
<td>14.1</td>
<td>18.5</td>
<td>3.2</td>
<td>0.2</td>
<td>0.8</td>
<td>0</td>
<td>3.7</td>
<td></td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>**</sup> AIRLINES ARE LISTED INDIVIDUALY IF DOT
RECEIVED 10 OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD.
COMPLAINTS AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN
THAT ARE INCLUDED UNDER ‘OTHER U.S. AIRLINES.’<a href="#fnref1"
class="footnote-back" role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

TABLE 4

COMPANIES OTHER THAN U.S. AIRLINES[^12]/BY COMPLAINT CATEGORY^\*\*^

JANUARY-SEPTEMBER 2002

  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------
  **[FOREIGN                        FLIGHT     OVER-SALES   RES/TKTG/BOARDING   FARES   REFUNDS   BAGGAGE   CUSTOMER   DIS-ABILITY   ADVER-TISING   DISCRIM-INATION   ANIMALS   OTHER   TOTAL
  AIRLINES]{.underline}**           PROBLEMS                                                                SERVICE                                                                     

  AER LINGUS                        7          1            0                   0       2         2         5          0             0              0                 0         1       18

  AEROFLOT                          3          0            2                   1       0         3         1          0             0              0                 0         0       10

  AEROMEXICO                        1          1            1                   2       1         2         2          0             0              0                 0         0       10

  AIR CANADA                        11         8            6                   3       6         5         6          0             0              0                 0         0       45

  AIR FRANCE                        9          9            10                  4       13        51        25         7             0              2                 0         1       131

  AIR INDIA                         2          1            3                   0       1         4         3          0             0              0                 0         1       15

  AIR JAMAICA                       14         6            1                   2       2         5         9          0             0              0                 0         2       41

  ALITALIA AIRLINES                 10         6            5                   0       3         25        11         3             0              0                 0         1       64

  ALLEGRO AIRLINES                  9          0            0                   0       0         3         4          0             0              0                 0         1       17

  AUSTRIAN AIRLINES                 0          2            0                   0       6         7         3          0             0              0                 0         0       18

  BRITISH AIRWAYS                   12         0            20                  6       15        16        15         6             3              1                 0         1       95

  BWIA                              0          1            2                   1       4         2         0          0             0              0                 0         1       11

  EL AL                             0          0            0                   0       0         5         4          0             0              1                 0         1       11

  EVA AIRWAYS                       0          0            5                   3       4         4         0          0             0              0                 0         0       16

  GHANA AIRWAYS                     3          0            0                   0       2         7         2          0             0              0                 0         0       14

  IBERIA AIRLINES                   5          3            2                   0       2         4         4          1             0              0                 0         1       22

  KLM                               8          5            1                   1       1         7         5          3             0              0                 0         1       32

  KOREAN AIR LINES                  4          0            5                   0       1         2         3          0             0              0                 0         0       15

  LUFTHANSA                         5          2            4                   3       7         4         8          4             0              0                 0         1       38

  MEXICANA                          2          2            3                   2       3         8         3          0             0              0                 0         0       23

  PAKISTAN INT'L AIRLINES           0          1            4                   0       1         5         0          0             0              0                 0         0       11

  SWISSAIR                          3          0            2                   0       5         4         1          1             0              0                 0         0       16

  TACA INT'L AIRLINES               2          3            6                   4       7         8         5          2             1              2                 0         1       41

  VIRGIN ATLANTIC                   8          3            6                   0       3         5         11         1             0              1                 0         1       39

  OTHER FOREIGN AIRLINES            40         21           41                  12      61        53        30         12            4              7                 0         10      291

  TOTALS                            158        75           129                 44      150       241       160        40            8              14                0         25      1,044

  **[TRAVEL AGENTS]{.underline}**                                                                                                                                                       

  CHEAP TICKETS                     2          0            12                  1       13        0         1          0             0              0                 0         0       29

  EXPEDIA.COM                       1          0            10                  1       21        0         2          0             0              0                 0         0       35

  HOTWIRE.COM                       0          0            4                   0       5         0         0          0             1              0                 0         0       10

  ORBITZ.COM                        0          0            9                   4       9         0         1          0             2              0                 0         0       25

  PRICELINE.COM                     0          1            10                  4       21        0         2          0             1              0                 0         0       39

  TRAVELOCITY.COM                   1          0            11                  1       14        0         3          0             1              0                 0         1       32

  OTHER TRAVEL AGENTS               2          0            14                  6       55        0         6          0             6              1                 0         7       97

  TOTALS                            6          1            70                  17      138       0         15         0             11             1                 0         8       267

  **[TOUR OPERATORS]{.underline}**                                                                                                                                                      

  FUN JET INCORPORATED              3          0            0                   3       0         1         3          0             0              0                 0         2       12

  OTHER TOUR OPERATORS              8          0            3                   0       22        0         7          0             0              0                 0         5       45

  TOTALS                            11         0            3                   3       22        1         10         0             0              0                 0         7       57

  **[MISCELLANEOUS]{.underline}**                                                                                                                                                       

  OTHER MISCELLANEOUS               9          1            14                  9       12        13        17         1             2              6                 0         13      97

  TOTALS                            9          1            14                  9       12        13        17         1             2              6                 0         13      97
  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

TABLE 5

JANUARY-SEPTEMBER

CONSUMER COMPLAINTS: RANKINGS

U.S. AIRLINES \*

<table>
<colgroup>
<col style="width: 6%" />
<col style="width: 13%" />
<col style="width: 3%" />
<col style="width: 10%" />
<col style="width: 14%" />
<col style="width: 12%" />
<col style="width: 1%" />
<col style="width: 9%" />
<col style="width: 14%" />
<col style="width: 12%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="2"></td>
<td colspan="4"><strong>JANUARY-SEPTEMBER 2002</strong></td>
<td></td>
<td colspan="3"><strong>JANUARY-SEPTEMBER 2001</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td><h1 id="complaints-3">COMPLAINTS</h1></td>
<td></td>
<td></td>
<td></td>
<td><h1 id="complaints-4">COMPLAINTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><h1 id="section-4"></h1></td>
<td><h1 id="section-5"></h1></td>
<td><h1 id="systemwide-2">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000-2">PER 100,000</h1></td>
<td></td>
<td></td>
<td><h1 id="systemwide-3">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000-3">PER 100,000</h1></td>
</tr>
<tr class="even">
<td><h1 id="rank-3">RANK</h1></td>
<td colspan="2"><h1 id="airline-3">AIRLINE</h1></td>
<td><h1 id="complaints-5">COMPLAINTS</h1></td>
<td><h1 id="enplanements-3">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-4">ENPLANEMENTS</h1></td>
<td></td>
<td><em><strong>COMPLAINTS</strong></em></td>
<td><em><strong>ENPLANEMENTS</strong></em></td>
<td><h1 id="enplanements-5">ENPLANEMENTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>1</td>
<td colspan="2"><em><strong>SOUTHWEST AIRLINES</strong></em></td>
<td>202</td>
<td>54,762,204</td>
<td><strong>0.37</strong></td>
<td></td>
<td>231</td>
<td>56,538,141</td>
<td><strong>0.41</strong></td>
</tr>
<tr class="odd">
<td>2</td>
<td colspan="2"><em><strong>AMERICAN EAGLE AIRLINES</strong></em></td>
<td>53</td>
<td>9,016,926</td>
<td><strong>0.59</strong></td>
<td></td>
<td>195</td>
<td>9,292,673</td>
<td><strong>2.10</strong></td>
</tr>
<tr class="even">
<td>3</td>
<td colspan="2"><em><strong>ALASKA AIRLINES</strong></em></td>
<td>110</td>
<td>10,786,989</td>
<td><strong>1.02</strong></td>
<td></td>
<td>157</td>
<td>10,642,728</td>
<td><strong>1.48</strong></td>
</tr>
<tr class="odd">
<td>4</td>
<td colspan="2"><em><strong>US AIRWAYS</strong></em></td>
<td>455</td>
<td>36,809,477</td>
<td><strong>1.24</strong></td>
<td></td>
<td>928</td>
<td>44,988,254</td>
<td><strong>2.06</strong></td>
</tr>
<tr class="even">
<td>5</td>
<td colspan="2"><em><strong>AMERICAN AIRLINES</strong></em></td>
<td>1,007</td>
<td>71,326,252</td>
<td><strong>1.41</strong></td>
<td></td>
<td>1,783</td>
<td>61,372,096</td>
<td><strong>2.91</strong></td>
</tr>
<tr class="odd">
<td>6</td>
<td colspan="2"><em><strong>CONTINENTAL AIRLINES</strong></em></td>
<td>447</td>
<td>30,528,267</td>
<td><strong>1.46</strong></td>
<td></td>
<td>841</td>
<td>33,508,096</td>
<td><strong>2.51</strong></td>
</tr>
<tr class="even">
<td>7</td>
<td colspan="2"><em><strong>DELTA AIR LINES</strong></em></td>
<td>1,014</td>
<td>67,285,741</td>
<td><strong>1.51</strong></td>
<td></td>
<td>1,800</td>
<td>73,445,674</td>
<td><strong>2.45</strong></td>
</tr>
<tr class="odd">
<td>8</td>
<td colspan="2"><em><strong>NORTHWEST AIRLINES</strong></em></td>
<td>639</td>
<td>39,948,902</td>
<td><strong>1.60</strong></td>
<td></td>
<td>929</td>
<td>42,789,767</td>
<td><strong>2.17</strong></td>
</tr>
<tr class="even">
<td>9</td>
<td colspan="2"><em><strong>AMERICA WEST AIRLINES</strong></em></td>
<td>273</td>
<td>14,547,482</td>
<td><strong>1.88</strong></td>
<td></td>
<td>643</td>
<td>15,432,190</td>
<td><strong>4.17</strong></td>
</tr>
<tr class="odd">
<td>10</td>
<td colspan="2"><em><strong>UNITED AIRLINES</strong></em></td>
<td>982</td>
<td>51,768,603</td>
<td><strong>1.90</strong></td>
<td></td>
<td>2,192</td>
<td>60,004,160</td>
<td><strong>3.65</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"><strong>TOTAL</strong> **</td>
<td><strong>5,182</strong></td>
<td><strong>386,780,843</strong></td>
<td><strong>1.34</strong></td>
<td></td>
<td><strong>9,699</strong></td>
<td><strong>408,013,779</strong></td>
<td><strong>2.38</strong></td>
</tr>
</tbody>
</table>

^\*^ U.S. Airlines with at least one percent of total domestic
scheduled-service passenger revenues.

\*\* Trans World Airlines (TWA) ceased operating December 2001.
Effective January 2002, TWA is no longer ranked in this table. Totals
for January-September 2001 reflect the deletion of TWA's data for that
9-month period.

***COMPLAINT CATEGORIES\****

**Flight Problems:** Cancellations, delays, or any other deviations from
schedule, whether planned or unplanned.

**Oversales:** All bumping problems, whether or not the airline complied
with DOT oversale regulations.

**Reservations, Ticketing, Boarding:** Airline or travel agent mistakes
in reservations and ticketing; problems in making reservations and
obtaining tickets due to busy telephone lines or waiting in line, or
delays in mailing tickets. Problems boarding the aircraft (except
oversales).

**Fares:** Incorrect or incomplete information about fares, discount
fare conditions and availability, overcharges, fare increases and level
of fares in general.

**Refunds:** Problems in obtaining refunds for unused or lost tickets,
fare adjustments, or bankruptcies.

**Baggage:** Claims for lost, damaged or delayed baggage, charges for
excess baggage, carry-on problems, and difficulties with airline claims
procedures.

**Customer Service:** Rude or unhelpful employees, inadequate meals or
cabin service, treatment of delayed passengers.

**Disability:** Civil rights complaints by air travelers with
disabilities.

**Advertising**: Advertising that is unfair, misleading or offensive to
consumers.

**Discrimination**: Civil rights complaints by air travelers (other than
disability); for example, complaints based on race, national origin,
religion, etc.

**Animals:** Loss, injury or death of an animal during air transport
provided by an air carrier.

**Other:** Frequent flyer, smoking, credit, cargo problems, security,
airport facilities, claims for bodily injury, and others not classified
above.

**\*Note:** Effective with the *Air Travel Consumer Report* issued in
May 2002, "Discrimination" has been added as a new category. Complaints
about "Tours or Charters," which formerly was a separate category, are
now included in the "Other" category.

![](media/image10.wmf){width="2.0701388888888888in" height="0.7in"}

[^1]:
    > ^\*^ U.S. Airlines with at least one percent of total domestic
    > scheduled-service passenger revenues.
    >
    > \*\* American Eagle Airlines incorrectly reported to DOT its
    > mishandled baggage data for September 2001. Therefore, the data in
    > this report reflect a correction of the American Eagle data for
    > that month.
    >
    > \*\*\* Trans World Airlines (TWA) ceased operating December 2001.
    > Effective January 2002, TWA is no longer ranked in this table.
    > Totals for September 2001 reflect the deletion of TWA's data for
    > that month.

[^2]:
    > ^\*^ U.S. Airlines with at least one percent of total domestic
    > scheduled-service passenger revenues.
    >
    > \*\* American Eagle Airlines incorrectly reported to DOT its
    > mishandled baggage data for January, February, March, April, May,
    > June, July, August and September 2001. Therefore, the data in this
    > report reflect a correction of the American Eagle data for
    > January-September 2001.
    >
    > \*\*\* Trans World Airlines (TWA) ceased operating December 2001.
    > Effective January 2002, TWA is no longer ranked in this table.
    > Totals for January-September 2001 reflect the deletion of TWA's
    > data for that 9-month period.

[^3]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues.

    ^\*\*^ Trans World Airlines (TWA) ceased operating December 2001.
    Totals for July-September 2001 reflect the deletion of TWA's data
    for that 3-month period.

[^4]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues.

    ^\*\*^ American Eagle Airlines incorrectly reported to DOT its
    oversales data for the first quarter of calendar year 2001.
    Therefore, this report reflects a correction of the American Eagle
    2001 data.

    ^\*\*\*^ Trans World Airlines (TWA) ceased operating December 2001.
    Totals for January-September 2001 reflect the deletion of TWA's data
    for that 9-month period.

[^5]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

[^6]: ^\*\*^ INCLUDES FIGURES FOR SUB-CATEGORIES.

[^7]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

[^8]: ^\*^ COMPANIES ARE LISTED INDIVIDUALLY IF DOT RECEIVED 5 OR MORE
    COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST COMPANIES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER \'OTHER FOREIGN AIRLINES,\' \'OTHER TOUR OPERATORS,\'
    ETC.

    ^\*\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

[^9]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

[^10]: ^\*\*^ INCLUDES FIGURES FOR SUB-CATEGORIES.

[^11]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

[^12]: ^\*^ COMPANIES ARE LISTED INDIVIDUALLY IF DOT RECEIVED 10 OR
    MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST COMPANIES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER \'OTHER FOREIGN AIRLINES,\' \'OTHER TOUR OPERATORS,\'
    ETC.

    ^\*\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.