## COMMON CARRIER

# SCORECARD

***REPORTING PERIOD***

***JANUARY 1, 1999 TO JUNE 30, 1999***

***(INCLUDING SUMMARIES FOR 1998)***

**FEDERAL COMMUNICATIONS COMMISSION**

**COMMON CARRIER BUREAU**

**CONSUMER INFORMATION BUREAU**

**ENFORCEMENT BUREAU**

**WASHINGTON, D.C. 20554**

**TABLE OF CONTENTS**

**[PAGE]{.underline}**

**INTRODUCTION** **1**

**WRITTEN COMPLAINTS PROCESSED 2**

**Table I: Historical Data**

### TOTAL COMPLAINTS SERVED 1/1/99 -- 6/30/99

**Table II: Telecommunications Companies 3**

**Table III: Local Telephone Companies 8**

**Table IV: Billing Agents** **8**

### SLAMMING COMPLAINTS SERVED 1/1/99 -- 6/30/99

**Table V: Telecommunications Companies** **9**

### CRAMMING COMPLAINTS SERVED 1/1/99 -- 6/30/99

**Table VI: Telecommunications Companies** **12**

### COMPLAINT SUMMARIES FOR CALENDAR YEAR 1998

**Table VII: Companies Served with 50 or more Complaints 13**

**LIST OF ENFORCEMENT ACTIONS AND FINES** **19**

**HOW TO FILE A COMPLAINT** **21**

**THE COMPLAINT PROCESS** **21**

**ADDITIONAL CONSUMER RESOURCES** **21**

**INTRODUCTION**

This edition of the Scorecard provides summary information regarding the
number of telephone-related complaints and inquiries processed by the
Common Carrier Bureau, Enforcement Division's Consumer Protection Branch
for calendar year 1998 and an interim report for the first six months of
1999.[^1] The FCC uses this information to develop policies that govern
the practices of telecommunications carriers, to ensure that the
interests of consumers are protected, and to identify problems in the
telecommunications marketplace. For example, the Commission has recently
revised its slamming rules to make unauthorized conversion more
difficult, and has issued several Notices of Apparent Liability based on
complaints filed by consumers. (See page 19.)

This report is designed to:

• Provide consumers with useful information regarding telephone service
providers.

• Help telecommunications providers identify problem areas.

• Assist regulatory agencies by identifying marketplace trends.

A complaint index is used to compare the performance of companies listed
in the report.

The index measures the number of complaints filed against a company
relative to the revenue of the company. This allows for a better
assessment of the performance of the companies included in this report
since the marketplace consists of companies with varying revenue and
customer bases.

The revenue numbers are based on the total annual reported revenue for
1998 where available. In instances where revenue information was not
publicly available, an estimated number was used. (For a more detailed
explanation of the revenue data used for a specific carrier, see notes
at the end of each table.)

#### 

#### TABLE I: WRITTEN COMPLAINTS PROCESSED

+---------------------+-------+-------+-------+-------+-------+-------+
| #                   | *     | *     | *     |       |       | *     |
| ### Complaint Types | *Jan. | *Jul. | *Jan. |       |       | *Jan. |
|                     | --    | --    | --    |       |       | --    |
|                     | Jun.  | Dec.  | Jun.  |       |       | Jun.  |
|                     | '98** | '98** | '99** |       |       | '99** |
+---------------------+-------+-------+-------+-------+-------+-------+
| ####### Slamming    | 9,567 | 1     | 1     |       |       |       |
|                     |       | 0,557 | 2,478 |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| Rates & Services    | 2,461 | 2,778 | 4,473 |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| Cramming            | 2,302 | 2,256 | 1,214 |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| End User Common     | 0     | 1,854 | 1,072 |       |       |       |
| Line\*              |       |       |       |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| Carrier Marketing   | 1,102 | 1,001 | 1,007 |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| International       | 753   | 667   | 766   |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| Access Charges      | 358   | 2,470 | 614   |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| Operator Services   | 659   | 480   | 534   |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| Telephone Consumer  | 475   | 1,467 | 402   |       |       |       |
| Protection Act      |       |       |       |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| Referrals           | 646   | 2,120 | 380   |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| Information         | 810   | 953   | 325   |       |       |       |
| Services            |       |       |       |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| Miscellaneous       | 1,266 | 1,465 | 720   |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+
| **Total Written     | **20, | **28, | **23, |       |       |       |
| Complaints**        | 429** | 068** | 985** |       |       |       |
+---------------------+-------+-------+-------+-------+-------+-------+

\* These complaints involve a one-time dispute between payphone
providers and local exchange carriers over End

User Common Line Charges (EUCL).

**TABLE II: COMPANIES SERVED 20 OR MORE COMPLAINTS**

######### JANUARY THROUGH JUNE, 1999

**(SORTED BY COMPLAINT INDEX)**

+--------------------------------------+---------+---------+---------+
| **Company Name**                     | **Compl | **Co    | *       |
|                                      | aints** | mplaint | *Source |
|                                      |         | Index** | C       |
|                                      |         |         | ode\*** |
+--------------------------------------+---------+---------+---------+
| ######## Business Discount Plan      | 479     | 239.50  | 3       |
+--------------------------------------+---------+---------+---------+
| America's Tele-Network               | 337     | 168.50  | 3       |
+--------------------------------------+---------+---------+---------+
| ACI Communications, Inc.             | 329     | 164.50  | 3       |
+--------------------------------------+---------+---------+---------+
| Least Cost Routing d/b/a Long        | 317     | 158.50  | 3       |
| Distance Charges                     |         |         |         |
+--------------------------------------+---------+---------+---------+
| Accutel Communications               | 282     | 141.00  | 3       |
+--------------------------------------+---------+---------+---------+
| American Nortel Communications       | 232     | 116.00  | 3       |
+--------------------------------------+---------+---------+---------+
| Brittan Communications,              | 232     | 116.00  | 3       |
| Inc.(Foreclosure)                    |         |         |         |
+--------------------------------------+---------+---------+---------+
| ######## Corporate Services          | 148     | 74.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Local Long Distance                  | 281     | 56.20   | 2       |
+--------------------------------------+---------+---------+---------+
| USA Telecorp                         | 111     | 55.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Basic Long Distance                  | 97      | 48.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Telec, Inc.                          | 96      | 48.00   | 3       |
+--------------------------------------+---------+---------+---------+
| The Furst Group                      | 92      | 46.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Network Access, Inc. (FL)            | 89      | 44.50   | 3       |
+--------------------------------------+---------+---------+---------+
| LDC Telecommunications               | 88      | 44.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Long Distance Direct, Inc.           | 85      | 42.50   | 3       |
+--------------------------------------+---------+---------+---------+
| ######## Combined Billing            | 76      | 38.00   | 3       |
+--------------------------------------+---------+---------+---------+
| All American Telephone               | 74      | 37.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Advantage Telecommunications         | 65      | 32.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Network Access, Inc. (NV)            | 64      | 32.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Amer-I-Net Services                  | 63      | 31.50   | 3       |
+--------------------------------------+---------+---------+---------+
| #####                                | 63      | 31.50   | 3       |
| ### Switched Services Communications |         |         |         |
+--------------------------------------+---------+---------+---------+
| Telecommunications Service Center,   | 59      | 29.50   | 3       |
| Inc.                                 |         |         |         |
+--------------------------------------+---------+---------+---------+
| Business Options, Inc.               | 57      | 28.50   | 3       |
+--------------------------------------+---------+---------+---------+

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Exchange Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and; under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**TABLE II: COMPANIES SERVED 20 OR MORE COMPLAINTS**

**JANUARY THROUGH JUNE, 1999**

**(SORTED BY COMPLAINT INDEX) - Continued**

+--------------------------------------+---------+---------+---------+
| **Company Name**                     | **Compl | **Co    | *       |
|                                      | aints** | mplaint | *Source |
|                                      |         | Index** | C       |
|                                      |         |         | ode\*** |
+--------------------------------------+---------+---------+---------+
| ATN Communications, Inc.             | 56      | 28.00   | 3       |
+--------------------------------------+---------+---------+---------+
| OLS, Inc.                            | 56      | 28.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Crown Communications                 | 54      | 27.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Least Cost Routing, Inc. (FL)        | 54      | 27.00   | 3       |
+--------------------------------------+---------+---------+---------+
| The Phone Company                    | 54      | 27.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Discount Network Services            | 53      | 26.50   | 3       |
+--------------------------------------+---------+---------+---------+
| RCP Communications Group             | 53      | 26.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Axces Telecommunications             | 116     | 23.20   | 2       |
+--------------------------------------+---------+---------+---------+
| American Business Alliance           | 46      | 23.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Long Distance Saving                 | 114     | 22.80   | 2       |
+--------------------------------------+---------+---------+---------+
| Preferred Billing                    | 107     | 21.40   | 2       |
+--------------------------------------+---------+---------+---------+
| ######## VIP Telephone Network       | 40      | 20.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Pantel Communications                | 39      | 19.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Coral Communications                 | 34      | 17.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Telco Partners                       | 32      | 16.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Atlas Communications                 | 31      | 15.50   | 3       |
+--------------------------------------+---------+---------+---------+
| CGI Telecom                          | 30      | 15.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Starlink Communications              | 29      | 14.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Group Long Distance, Inc.            | 70      | 14.00   | 2       |
+--------------------------------------+---------+---------+---------+
| Olympic Telecommunications           | 28      | 14.00   | 3       |
+--------------------------------------+---------+---------+---------+
| ATN/Advanced Telecommunications      | 27      | 13.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Digital Network Services, Inc.       | 27      | 13.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Robo Tel, Inc.                       | 27      | 13.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Advantage Plus                       | 26      | 13.00   | 3       |
+--------------------------------------+---------+---------+---------+

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Exchange Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and; under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**TABLE II: COMPANIES SERVED 20 OR MORE COMPLAINTS**

**JANUARY THROUGH JUNE, 1999**

**(SORTED BY COMPLAINT INDEX) -- Continued**

  --------------------------------------- ---------------- ------------- ----------
  **Company Name**                        **Complaints**   **Complaint   **Source
                                                           Index**       code\***

  US Telephone                            26               13.00         3

  Conquest Operator Services              25               12.50         3

  Network Utilization                     25               12.50         3

  World Communications, Inc.              24               12.00         3

  Vista Group International, Inc.         433              11.55         2

  National Accounts Long Distance         23               11.50         3

  Service One Communications              23               11.50         3

  Colorado River Communications           22               11.00         3

  HSJ Enterprises                         22               11.00         3

  Intercontinental Communications Long    22               11.00         3
  Distance                                                               

  Long Distance Services                  22               11.00         3

  Network 1000                            22               11.00         3

  Network Communications                  22               11.00         3

  Operator Services Co.                   22               11.00         3

  TimeFax, Inc.                           22               11.00         3

  Pilgrim Telephone, Inc.                 54               10.80         2

  Winstar Gateway Network                 54               10.80         2

  Vision Telemedia, Inc.                  20               10.00         3

  US Republic Communications              349              9.31          2

  International Telecommunications Corp.  135              7.71          2

  Telcam                                  36               7.20          2

  Network Operator Services               114              6.51          2
  --------------------------------------- ---------------- ------------- ----------

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Exchange Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and; under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**TABLE II: COMPANIES SERVED 20 OR MORE COMPLAINTS**

**JANUARY THROUGH JUNE, 1999**

**(SORTED BY COMPLAINT INDEX) -- Continued**

  --------------------------------------- ---------------- ------------- ----------
  **Company Name**                        **Complaints**   **Complaint   **Source
                                                           Index**       code\***

  L. D. Services, Inc.                    205              5.47          2

  Uni-Tel Communications                  27               5.40          2

  Operator Communications, inc.           88               5.03          2

  USN Communications                      88               5.03          2

  Coast International                     23               4.60          2

  North American Telephone Network        78               4.46          2

  Consumer Access                         65               3.71          2

  QAI, Inc.                               139              3.71          2

  Minimum Rate Pricing, Inc.              415              3.71          4

  RSL COM USA, Inc.                       498              2.71          1

  Quest Communications                    43               2.46          2

  Equal Net Corporation                   41               2.34          2

  OPTICOM                                 171              2.11          2

  Flat Rate Long Distance                 70               1.87          2

  American Network Exchange, Inc.         59               1.57          2

  I-Link Communication                    27               1.54          2

  Long Distance International, Inc.       52               1.39          2

  Matrix Telecom                          33               0.88          2

  Frontier Communications Services        427              0.79          1

  ILD Teleservices Inc.                   64               0.79          2

  NOS Communications, Inc.                109              0.79          1

  Cleartel Communications                 27               0.72          2
  --------------------------------------- ---------------- ------------- ----------

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Exchange Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and; under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**TABLE II: COMPANIES SERVED 20 OR MORE COMPLAINTS**

**JANUARY THROUGH JUNE, 1999**

**(SORTED BY COMPLAINT INDEX) -- Continued**

  --------------------------------------- ---------------- ------------- ----------
  **Company Name**                        **Complaints**   **Complaint   **Source
                                                           Index**       code\***

  Excel Communications                    629              0.52          1

  Qwest Communications                    831              0.50          1

  Lifeline                                40               0.49          2

  US Long Distance, Inc.                  130              0.47          1

  ASC Telecom, Inc.                       31               0.38          2

  Tel-Save, Inc.                          127              0.30          1

  Coastal Telephone Company               23               0.28          2

  WorldXChange Communications             85               0.28          1

  UniDial, Inc.                           46               0.25          1

  GTE Communications Corp.                154              0.25          1

  MCI WorldCom, Inc.                      4,795            0.20          1

  Cable & Wireless Communications, PLC    181              0.19          1

  Working Assets Long Distance            22               0.17          1

  Vartec Telecom, Inc.                    110              0.15          1

  Sprint Communication                    1,412            0.14          1

  IXC Communications Services, Inc.       52               0.07          1

  Intermedia Communications               21               0.06          1

  AT&T Corporation                        2,172            0.05          1
  --------------------------------------- ---------------- ------------- ----------

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Exchange Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and; under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**TABLE III: LOCAL EXCHANGE CARRIERS**

**SERVED 20 OR MORE COMPLAINTS**

######### JANUARY THROUGH JUNE, 1999

  ------------------------------------ ----------------------------------
  **Local Exchange Carrier+**          **Complaints**

  Bell Atlantic                        4,244

  SBC Communications                   2,344

  GTE Service Corporation              1,996

  US West Communications, Inc.         1,947

  BellSouth Telecommunications, Inc.   1,810

  Ameritech                            1,537

  Sprint Corporation                   538

  Citizens Communications              153

  Century Tel                          60

  Cincinnati Bell                      52
  ------------------------------------ ----------------------------------

**TABLE IV: BILLING AGENTS**

**SERVED 20 OR MORE COMPLAINTS**

######### JANUARY THROUGH JUNE, 1999

  ------------------------------------ ----------------------------------
  **Billing Agent+**                   **Complaints**

  Billing Concepts Corporation         3,536

  OAN Services, Inc.                   1,945

  Integretel, Inc.                     1,027

  Hold Billing Service                 912

  USP&C                                346

  Telephone Billing Service            119

  Federal Transtel, Inc.               59

  Long Distance Billing                48
  ------------------------------------ ----------------------------------

\+ Local Exchange Carriers and Billing Agents are often served with
complaints against other carriers because as the billing entity, they
have information relevant to the complaint such as account changes and
charges billed. The most common complaint of this type involves slamming
where the Commission needs specific information to determine whether an
unauthorized change has occurred.

**TABLE V: COMPANIES SERVED 20 OR MORE**

***SLAMMING* COMPLAINTS**

**JANUARY THROUGH JUNE, 1999**

**(SORTED BY COMPLAINT INDEX)**

**SLAMMING** is a term used to describe a practice that changes a
customer\'s preferred telephone company without the customer\'s
knowledge or consent.

+--------------------------------------+---------+---------+---------+
| **Company Name**                     | **S     | **Co    | *       |
|                                      | lamming | mplaint | *Source |
|                                      | Compl   | Index** | c       |
|                                      | aints** |         | ode\*** |
+--------------------------------------+---------+---------+---------+
| Business Discount Plan               | 448     | 224.00  | 3       |
+--------------------------------------+---------+---------+---------+
| ACI Communications, Inc.             | 314     | 157.00  | 3       |
+--------------------------------------+---------+---------+---------+
| Least Cost Routing d/b/a Long        | 294     | 147.00  | 3       |
| Distance Charges                     |         |         |         |
+--------------------------------------+---------+---------+---------+
| America's Tele-Network (ATN)         | 262     | 131.00  | 3       |
+--------------------------------------+---------+---------+---------+
| Accutel Communications               | 233     | 116.50  | 3       |
+--------------------------------------+---------+---------+---------+
| Brittan Communications (Foreclosure) | 215     | 107.50  | 3       |
+--------------------------------------+---------+---------+---------+
| American Nortel Communications       | 213     | 106.50  | 3       |
+--------------------------------------+---------+---------+---------+
| Corporate Services Telecom           | 134     | 67.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Local Long Distance                  | 266     | 53.20   | 2       |
+--------------------------------------+---------+---------+---------+
| USA Telecorp                         | 102     | 51.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Telec, Inc.                          | 94      | 47.00   | 3       |
+--------------------------------------+---------+---------+---------+
| ######## Basic Long Distance         | 93      | 46.50   | 3       |
+--------------------------------------+---------+---------+---------+
| LDC Telecommunications               | 75      | 37.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Combined Billing                     | 72      | 36.00   | 3       |
+--------------------------------------+---------+---------+---------+
| The Furst Group                      | 71      | 35.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Long Distance Direct, Inc.           | 67      | 33.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Long Distance Billing                | 62      | 31.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Switched Services Communications     | 62      | 31.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Advantage Telecommunications         | 59      | 29.50   | 3       |
+--------------------------------------+---------+---------+---------+
| All American Telephone               | 58      | 29.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Amer-I-Net Services                  | 57      | 28.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Business Options, Inc.               | 55      | 27.50   | 3       |
+--------------------------------------+---------+---------+---------+

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Exchange Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and; under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**TABLE V: COMPANIES SERVED 20 OR MORE**

***SLAMMING* COMPLAINTS**

**JANUARY THROUGH JUNE, 1999**

**(SORTED BY COMPLAINT INDEX) - Continued**

+--------------------------------------+---------+---------+---------+
| **Company Name**                     | **S     | **Co    | *       |
|                                      | lamming | mplaint | *Source |
|                                      | Compl   | Index** | c       |
|                                      | aints** |         | ode\*** |
+--------------------------------------+---------+---------+---------+
| Least Cost Routing, Inc. (FL)        | 52      | 26.00   | 3       |
+--------------------------------------+---------+---------+---------+
| The Phone Company                    | 52      | 26.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Discount Network Services            | 49      | 24.50   | 3       |
+--------------------------------------+---------+---------+---------+
| OLS, Inc.                            | 44      | 22.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Long Distance Saving                 | 109     | 21.80   | 2       |
+--------------------------------------+---------+---------+---------+
| American Business Alliance           | 40      | 20.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Axces Telecommunications             | 100     | 20.00   | 2       |
+--------------------------------------+---------+---------+---------+
| Preferred Billing                    | 98      | 19.60   | 2       |
+--------------------------------------+---------+---------+---------+
| Atlas Communications                 | 28      | 14.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Telecommunications Service Center,   | 26      | 13.00   | 3       |
| Inc.                                 |         |         |         |
+--------------------------------------+---------+---------+---------+
| Robo Tel, Inc.                       | 25      | 12.50   | 3       |
+--------------------------------------+---------+---------+---------+
| Advantage Plus                       | 24      | 12.00   | 3       |
+--------------------------------------+---------+---------+---------+
| World Communications                 | 24      | 12.00   | 3       |
+--------------------------------------+---------+---------+---------+
| ######## Group Long Distance, Inc.   | 60      | 12.00   | 2       |
+--------------------------------------+---------+---------+---------+
| Network Utilization                  | 23      | 11.50   | 3       |
+--------------------------------------+---------+---------+---------+
| ATN/Advanced Telecom Network         | 22      | 11.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Long Distance Services               | 22      | 11.00   | 3       |
+--------------------------------------+---------+---------+---------+
| Vista Group International, Inc.      | 400     | 10.67   | 2       |
+--------------------------------------+---------+---------+---------+
| National Accounts Long Distance      | 20      | 10.00   | 3       |
+--------------------------------------+---------+---------+---------+
| US Republic Communications           | 256     | 6.83    | 2       |
+--------------------------------------+---------+---------+---------+
| Telcam                               | 33      | 6.60    | 2       |
+--------------------------------------+---------+---------+---------+
| Winstar Gateway Network              | 29      | 5.80    | 2       |
+--------------------------------------+---------+---------+---------+
| Uni-Tel Communications               | 26      | 5.20    | 2       |
+--------------------------------------+---------+---------+---------+
| L. D. Services, Inc.                 | 180     | 4.80    | 2       |
+--------------------------------------+---------+---------+---------+
| USN Communications                   | 65      | 3.71    | 2       |
+--------------------------------------+---------+---------+---------+

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Exchange Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and; under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**TABLE V: COMPANIES SERVED 20 OR MORE**

***SLAMMING* COMPLAINTS**

**JANUARY THROUGH JUNE, 1999**

**(SORTED BY COMPLAINT INDEX) - Continued**

+--------------------------------------+---------+---------+---------+
| **Company Name**                     | **S     | **Co    | *       |
|                                      | lamming | mplaint | *Source |
|                                      | Compl   | Index** | c       |
|                                      | aints** |         | ode\*** |
+--------------------------------------+---------+---------+---------+
| International Telecommunications     | 108     | 6.17    | 2       |
| Corp.                                |         |         |         |
+--------------------------------------+---------+---------+---------+
| North American Telephone             | 58      | 3.31    | 2       |
+--------------------------------------+---------+---------+---------+
| Minimum Rate Pricing, Inc.           | 344     | 3.07    | 4       |
+--------------------------------------+---------+---------+---------+
| RSL COM USA, Inc.                    | 444     | 2.42    | 1       |
+--------------------------------------+---------+---------+---------+
| Quest Communications                 | 34      | 1.94    | 2       |
+--------------------------------------+---------+---------+---------+
| Equal Net Corporation                | 31      | 1.77    | 2       |
+--------------------------------------+---------+---------+---------+
| Flat Rate Long Distance              | 65      | 1.73    | 2       |
+--------------------------------------+---------+---------+---------+
| Consumer Access                      | 29      | 1.66    | 2       |
+--------------------------------------+---------+---------+---------+
| QAI, Inc.                            | 56      | 1.49    | 2       |
+--------------------------------------+---------+---------+---------+
| I-Link Communications                | 22      | 1.26    | 2       |
+--------------------------------------+---------+---------+---------+
| Long Distance International, Inc.    | 38      | 1.01    | 2       |
+--------------------------------------+---------+---------+---------+
| Frontier Communications Services     | 346     | 0.64    | 1       |
+--------------------------------------+---------+---------+---------+
| ######## Matrix Telecom              | 20      | 0.53    | 2       |
+--------------------------------------+---------+---------+---------+
| Qwest Communications                 | 648     | 0.39    | 1       |
+--------------------------------------+---------+---------+---------+
| Lifeline                             | 30      | 0.37    | 2       |
+--------------------------------------+---------+---------+---------+
| US Long Distance, Inc.               | 95      | 0.34    | 1       |
+--------------------------------------+---------+---------+---------+
| Excel Communications                 | 336     | 0.28    | 1       |
+--------------------------------------+---------+---------+---------+
| Tel-Save, Inc.                       | 107     | 0.25    | 1       |
+--------------------------------------+---------+---------+---------+
| GTE Communications Corp.             | 138     | 0.23    | 1       |
+--------------------------------------+---------+---------+---------+
| NOS Communications, Inc.             | 30      | 0.22    | 1       |
+--------------------------------------+---------+---------+---------+
| Cable & Wireless                     | 162     | 0.17    | 1       |
+--------------------------------------+---------+---------+---------+
| UniDial                              | 30      | 0.17    | 1       |
+--------------------------------------+---------+---------+---------+
| MCI WorldCom, Inc.                   | 2,465   | 0.10    | 1       |
+--------------------------------------+---------+---------+---------+
| Sprint                               | 878     | 0.09    | 1       |
+--------------------------------------+---------+---------+---------+
| Vartec Telecom, Inc.                 | 50      | 0.07    | 1       |
+--------------------------------------+---------+---------+---------+
| IXC Communications Services, Inc.    | 42      | 0.06    | 1       |
+--------------------------------------+---------+---------+---------+
| AT&T Corporation                     | 764     | 0.02    | 1       |
+--------------------------------------+---------+---------+---------+

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Exchange Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and; under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

    **TABLE VI: COMPANIES SERVED 20 OR MORE**

### *CRAMMING* COMPLAINTS

**JANUARY THROUGH JUNE, 1999**

**(SORTED BY NUMBER OF COMPLAINTS)**

**CRAMMING** describes a practice that adds non-toll related charges to
a customer\'s phone bill for services that have not been authorized by
the customer.

+-----------------------------------+-----------------------------------+
| **Company Name**                  | **Cramming**                      |
|                                   |                                   |
|                                   | **Complaints**                    |
+-----------------------------------+-----------------------------------+
| USP&C                             | 249                               |
+-----------------------------------+-----------------------------------+
| US Republic Communications        | 72                                |
+-----------------------------------+-----------------------------------+
| RCP Communications Group          | 41                                |
+-----------------------------------+-----------------------------------+
| Accutel Communications            | 31                                |
+-----------------------------------+-----------------------------------+
| AT&T Corporation                  | 30                                |
+-----------------------------------+-----------------------------------+
| Consumer Access                   | 26                                |
+-----------------------------------+-----------------------------------+
| MCI WorldCom, Inc.                | 25                                |
+-----------------------------------+-----------------------------------+
| Telecommunications Service Center | 25                                |
+-----------------------------------+-----------------------------------+
| VIP Telephone Network             | 23                                |
+-----------------------------------+-----------------------------------+
| CGI Telecom                       | 22                                |
+-----------------------------------+-----------------------------------+
| Coral Communications              | 21                                |
+-----------------------------------+-----------------------------------+
| Pantel Communications             | 20                                |
+-----------------------------------+-----------------------------------+

**COMPLAINT SUMMARIES FOR CALENDAR YEAR 1998**

Table VII contains slamming, cramming, marketing, and total complaint
information for companies (excluding billing agents and local telephone
companies) that have been served more than 50 complaints during calendar
year 1998. The total number of complaints served is based on information
contained in the databases of the Common Carrier Bureau Enforcement
Division\'s Consumer Protection Branch. (Since the Commission tracks
information on numerous issues the numbers in the specific subject
columns do not normally represent all of the complaints received against
a company).

For each company listed in Table VII, a complaint index was calculated
by dividing the total number of complaints served on that company by the
amount of telecommunications revenue it reported (measured in millions
of dollars). See the footnotes to the table for a more detailed
explanation.

**TABLE VII: COMPANIES SERVED WITH 50 OR MORE**

**COMPLAINTS IN CALENDAR YEAR 1998**

(LISTED ALPHABETICALLY)

+---------------------+--------+--------+--------+--------+-------+-----+
| ### Company         | **Sl   | **Cr   | **Mar  | **T    | *     | **  |
|                     | amming | amming | keting | otal** | *Comp | Sou |
|                     | Compla | Compla | Compla |        | laint | rce |
|                     | ints** | ints** | ints** | **Comp | In    | co  |
|                     |        |        |        | laints | dex** | de\ |
|                     |        |        |        | Se     |       | *** |
|                     |        |        |        | rved** |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| Accutel             | 224    | 96     | 3      | 323    | 161.5 | 3   |
| Communications      |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| ACI Communications, | 333    | 0      | 2      | 350    | 175.0 | 3   |
| Inc.                |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| All American        | 238    | 39     | 1      | 285    | 142.5 | 3   |
| Telephone           |        |        |        |        |       |     |
|                     |        |        |        |        |       |     |
| (Filed for          |        |        |        |        |       |     |
| Bankruptcy)         |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| Amer-I-Net Services | 390    | 4      | 11     | 405    | 202.5 | 3   |
| Corp.               |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| America's           | 159    | 59     | 11     | 251    | 125.5 | 3   |
| Tele-Network        |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| American Business   | 276    | 0      | 10     | 299    | 149.5 | 3   |
| Alliance            |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| American Network    | 17     | 0      | 1      | 112    | 3.0   | 2   |
|                     |        |        |        |        |       |     |
| Exchange, Inc.      |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| American Nortel     | 159    | 16     | 0      | 182    | 91.0  | 3   |
| Communications      |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| ASP Telecom, Inc.   | 3      | 79     | 0      | 89     | 44.5  | 3   |
+---------------------+--------+--------+--------+--------+-------+-----+
| AT&T Corporation    | 2,059  | 39     | 348    | 4,120  | 0.1   | 1   |
+---------------------+--------+--------+--------+--------+-------+-----+
| Atlas               | 67     | 2      | 0      | 83     | 41.5  | 3   |
| Communications,     |        |        |        |        |       |     |
| Ltd.                |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| ATN Services, Inc.  | 51     | 5      | 1      | 60     | 30.0  | 3   |
+---------------------+--------+--------+--------+--------+-------+-----+
| Axces               | 406    | 40     | 1      | 456    | 91.2  | 2   |
| Telecommunications  |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| Basic Long Distance | 281    | 23     | 5      | 314    | 157.0 | 3   |
+---------------------+--------+--------+--------+--------+-------+-----+
| BLJ Communications  | 3      | 49     | 0      | 54     | 27.0  | 3   |
+---------------------+--------+--------+--------+--------+-------+-----+
| Brittan             | 414    | 22     | 3      | 452    | 226.0 | 3   |
| Communications      |        |        |        |        |       |     |
|                     |        |        |        |        |       |     |
| (Foreclosure)       |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| Business Discount   | 2,979  | 28     | 27     | 3,065  | 1,    | 3   |
| Plan, Inc.          |        |        |        |        | 532.5 |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| Cable & Wireless,   | 69     | 2      | 2      | 80     | 0.1   | 1   |
| PLC                 |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+
| Calling, Inc.       | 1      | 50     | 1      | 56     | 28.0  | 3   |
+---------------------+--------+--------+--------+--------+-------+-----+
| Capital Gains, Inc. | 2      | 166    | 2      | 188    | 94.0  | 3   |
+---------------------+--------+--------+--------+--------+-------+-----+
| Coast International | 34     | 28     | 1      | 70     | 14.0  | 2   |
+---------------------+--------+--------+--------+--------+-------+-----+
| Coastal Telephone   | 52     | 6      | 2      | 80     | 1.0   | 2   |
| Co.                 |        |        |        |        |       |     |
+---------------------+--------+--------+--------+--------+-------+-----+

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Exchange Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**TABLE VII: COMPANIES SERVED WITH 50 OR MORE**

**COMPLAINTS IN CALENDAR YEAR 1998 - Continued**

(LISTED ALPHABETICALLY)

+--------------------+-------+-------+-------+-------+------+-----+
| ### Company        | **Sla | **Cra | *     | **    | **C  | **  |
|                    | mming | mming | *Mark | Compl | ompl | Sou |
|                    | Co    | Co    | eting | aints | aint | rce |
|                    | mplai | mplai | Co    | Ser   | Ind  | co  |
|                    | nts** | nts** | mplai | ved** | ex** | de\ |
|                    |       |       | nts** |       |      | *** |
+--------------------+-------+-------+-------+-------+------+-----+
| Comm. TeleSystems  | 8     | 4     | 0     | 119   | 0.4  | 1   |
| International      |       |       |       |       |      |     |
| (WorldXChange)     |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Consumer Access    | 43    | 123   | 0     | 185   | 10.6 | 2   |
+--------------------+-------+-------+-------+-------+------+-----+
| Coral              | 18    | 227   | 1     | 253   | 1    | 3   |
| Communications     |       |       |       |       | 26.5 |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Corporate Services | 223   | 0     | 21    | 245   | 1    | 3   |
|                    |       |       |       |       | 22.5 |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Crown              | 2     | 16    | 0     | 147   | 73.5 | 3   |
| Communications     |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Custom Teleconnect | 9     | 1     | 0     | 56    | 11.2 | 2   |
+--------------------+-------+-------+-------+-------+------+-----+
| Direct American    | 3     | 108   | 2     | 116   | 58.0 | 3   |
| Marketers          |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Discount Network   | 95    | 1     | 4     | 99    | 49.5 | 3   |
| Services           |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Discount Telecom,  | 51    | 11    | 0     | 76    | 38.0 | 3   |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Enhanced Phone     | 1     | 124   | 0     | 137   | 68.5 | 3   |
| Services           |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Equal Net          | 51    | 4     | 2     | 62    | 3.5  | 2   |
| Corporation        |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Excel              | 241   | 7     | 21    | 396   | 0.3  | 1   |
| Communications,    |       |       |       |       |      |     |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Frontier           | 240   | 0     | 16    | 336   | 0.6  | 1   |
| Corporation        |       |       |       |       |      |     |
|                    |       |       |       |       |      |     |
| (long distance     |       |       |       |       |      |     |
| operations)        |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Group Long         | 282   | 5     | 23    | 315   | 63.0 | 2   |
| Distance, Inc.     |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| GTE Communications | 67    | 1     | 3     | 76    | 0.1  | 1   |
| Co.                |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Home Owners Long   | 46    | 5     | 1     | 63    | 12.6 | 2   |
| Distance           |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Intercontinental   | 5     | 0     | 0     | 55    | 27.5 | 3   |
| Communications     |       |       |       |       |      |     |
| Long Distance      |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| International      | 78    | 7     | 12    | 107   | 6.1  | 2   |
| Telecomm.          |       |       |       |       |      |     |
| Corporation        |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| L. D. Services,    | 205   | 13    | 4     | 230   | 6.1  | 2   |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Qwest/LCI          | 530   | 6     | 20    | 663   | 0.4  | 1   |
| International,     |       |       |       |       |      |     |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Excha1nge Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**TABLE VII: COMPANIES SERVED WITH 50 OR MORE**

**COMPLAINTS IN CALENDAR YEAR 1998 -- Continued**

(LISTED ALPHABETICALLY)

+--------------------+-------+-------+-------+-------+------+-----+
| ### Company        | **Sla | **Cra | *     | **    | **C  | **  |
|                    | mming | mming | *Mark | Compl | ompl | Sou |
|                    | Co    | Co    | eting | aints | aint | rce |
|                    | mplai | mplai | Co    | Ser   | Ind  | co  |
|                    | nts** | nts** | mplai | ved** | ex** | de\ |
|                    |       |       | nts** |       |      | *** |
+--------------------+-------+-------+-------+-------+------+-----+
| LDC                | 281   | 19    | 5     | 325   | 1    | 3   |
| Telecommunications |       |       |       |       | 62.5 |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Least Cost         | 122   | 14    | 8     | 136   | 68.0 | 3   |
| Routing, Inc. (FL) |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Least Cost Routing | 759   | 6     | 8     | 782   | 3    | 3   |
| d/b/a Long         |       |       |       |       | 91.0 |     |
| Distance Charges   |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Local Long         | 287   | 47    | 4     | 387   | 77.4 | 2   |
| Distance           |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Long Distance      | 282   | 9     | 2     | 302   | 1    | 3   |
| Direct, Inc.       |       |       |       |       | 51.0 |     |
+--------------------+-------+-------+-------+-------+------+-----+
| MCI WorldCom, Inc. | 2,398 | 46    | 765   | 6,025 | 0.2  | 1   |
+--------------------+-------+-------+-------+-------+------+-----+
| Minimum Rate       | 1,132 | 60    | 143   | 1,432 | 12.8 | 4   |
| Pricing, Inc.      |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| National Accounts  | 61    | 0     | 7     | 72    | 36.0 | 3   |
| Long Distance      |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Network Access,    | 10    | 16    | 0     | 118   | 59.0 | 3   |
| Inc. (FL)          |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Network Access,    | 13    | 10    | 0     | 128   | 64.0 | 3   |
| Inc. (NV)          |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Network Operator   | 3     | 0     | 1     | 125   | 7.1  | 2   |
| Services           |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Network            | 41    | 5     | 2     | 51    | 25.5 | 3   |
| Utilization        |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| New World          | 7     | 159   | 0     | 178   | 89.0 | 3   |
| Telecommunications |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| North American     | 69    | 8     | 12    | 101   | 5.8  | 2   |
| Telephone Network  |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| NOS                | 15    | 2     | 22    | 88    | 0.6  | 1   |
| Communications,    |       |       |       |       |      |     |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| One Step Billing,  | 449   | 16    | 16    | 488   | 2.7  | 1   |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Online Consulting  | 3     | 98    | 0     | 126   | 63.0 | 3   |
| Group              |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Operator           | 7     | 0     | 0     | 168   | 9.6  | 2   |
| Communications,    |       |       |       |       |      |     |
| Inc. (Oncor)       |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| OPTICOM (One Call  | 11    | 2     | 1     | 249   | 3.1  | 2   |
| Communications,    |       |       |       |       |      |     |
| Inc.)              |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Pantel             | 83    | 222   | 1     | 318   | 1    | 3   |
| Communications     |       |       |       |       | 59.0 |     |
+--------------------+-------+-------+-------+-------+------+-----+

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Excha1nge Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**TABLE VII: COMPANIES SERVED WITH 50 OR MORE**

**COMPLAINTS IN CALENDAR YEAR 1998 - Continued**

(LISTED ALPHABETICALLY)

+--------------------+-------+-------+-------+-------+------+-----+
| ### Company        | **Sla | **Cra | *     | **    | **C  | **  |
|                    | mming | mming | *Mark | Compl | ompl | Sou |
|                    | Co    | Co    | eting | aints | aint | rce |
|                    | mplai | mplai | Co    | Ser   | Ind  | co  |
|                    | nts** | nts** | mplai | ved** | ex** | de\ |
|                    |       |       | nts** |       |      | *** |
+--------------------+-------+-------+-------+-------+------+-----+
| Payless            | 2     | 44    | 2     | 56    | 28.0 | 3   |
| Communications     |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Pilgrim Telephone, | 3     | 18    | 1     | 133   | 26.6 | 2   |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Preferred Billing  | 40    | 5     | 5     | 52    | 10.4 | 2   |
+--------------------+-------+-------+-------+-------+------+-----+
| Preferred Carrier  | 60    | 8     | 2     | 77    | 38.5 | 3   |
| Services           |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| QE Teleconnect     | 6     | 61    | 1     | 73    | 36.5 | 3   |
+--------------------+-------+-------+-------+-------+------+-----+
| Quest              | 35    | 8     | 0     | 54    | 3.1  | 2   |
| Communications     |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Sprint             | 1,199 | 17    | 160   | 1,983 | 0.2  | 1   |
| Communications     |       |       |       |       |      |     |
| Company, L.P.      |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Switched Services  | 65    | 1     | 0     | 66    | 33.0 | 3   |
| Communications     |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Tel-Save, Inc.     | 64    | 3     | 2     | 83    | 0.2  | 1   |
+--------------------+-------+-------+-------+-------+------+-----+
| Telco              | 78    | 45    | 29    | 274   | 1.0  | 1   |
| Communications     |       |       |       |       |      |     |
|                    |       |       |       |       |      |     |
| Group, Inc.        |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Telec, Inc.        | 258   | 0     | 1     | 265   | 1    | 3   |
|                    |       |       |       |       | 32.5 |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Telecommunications | 1     | 21    | 1     | 54    | 27.0 | 3   |
| Service Center,    |       |       |       |       |      |     |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| The Furst Group    | 167   | 2     | 8     | 187   | 93.5 | 3   |
+--------------------+-------+-------+-------+-------+------+-----+
| Touch 1 Long       | 61    | 1     | 12    | 81    | 1.0  | 2   |
| Distance           |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Traveler's         | 0     | 48    | 1     | 51    | 25.5 | 3   |
| Advantage          |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Unidial            | 40    | 0     | 2     | 50    | 0.3  | 1   |
| Incorporated       |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Excha1nge Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**TABLE VII: COMPANIES SERVED WITH 50 OR MORE**

**COMPLAINTS IN CALENDAR YEAR 1998 - Continued**

(LISTED ALPHABETICALLY)

+--------------------+-------+-------+-------+-------+------+-----+
| ### Company        | **Sla | **Cra | *     | **    | **C  | **  |
|                    | mming | mming | *Mark | Compl | ompl | Sou |
|                    | Co    | Co    | eting | aints | aint | rce |
|                    | mplai | mplai | Co    | Ser   | Ind  | co  |
|                    | nts** | nts** | mplai | ved** | ex** | de\ |
|                    |       |       | nts** |       |      | *** |
+--------------------+-------+-------+-------+-------+------+-----+
| US Long Distance,  | 167   | 5     | 2     | 230   | 0.8  | 1   |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| US Republic        | 256   | 0     | 18    | 284   | 7.6  | 2   |
| Communications     |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| US Telephone       | 7     | 48    | 1     | 65    | 32.5 | 3   |
+--------------------+-------+-------+-------+-------+------+-----+
| VarTec Telecom,    | 29    | 14    | 11    | 117   | 0.2  | 1   |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Veterans of        | 7     | 180   | 0     | 192   | 96.0 | 3   |
| America            |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Viatech (RCP       | 3     | 234   | 0     | 237   | 1    | 3   |
| Communications     |       |       |       |       | 18.5 |     |
| Group)             |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Vision Telemedia,  | 1     | 119   | 0     | 144   | 72.0 | 3   |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+
| Vista Group        | 466   | 14    | 24    | 511   | 13.6 | 2   |
| International,     |       |       |       |       |      |     |
| Inc.               |       |       |       |       |      |     |
+--------------------+-------+-------+-------+-------+------+-----+

**\* Revenue utilized in the complaint index was derived from the
following:**

1)  The index is derived from publicly available revenue information.

2)  Confidential revenue data was submitted in the carrier's Universal
    Service Fund Worksheet filed with the National Excha1nge Carrier
    Administration (NECA). To preserve the confidentiality of this
    information, we placed each carrier into one of four revenue ranges
    and used the revenue range midpoint as the carrier's revenue for
    purposes of calculating the complaint index. The ranges are \$112 -
    \$50 million; \$50 -- 25 million; \$25 - \$10 million, and under
    \$10 million.

3)  Carriers with more than \$2 million of annual revenue must file
    Universal Service Worksheet with NECA or certify that annual revenue
    is under the \$2 million threshold. As of September 1, 1999, the
    carrier certified it had less than \$2 million in revenue, or had
    not submitted its USF Worksheet. We used \$2 million as the revenue
    amount for purposes of calculating the complaint index.

4)  More than \$112 million of end user revenue was reported on the
    carrier's Universal Service Fund Worksheet. Carriers that generate
    more than \$112 million of end user revenue are also required to
    file publicly available revenue figures. Since this carrier did not
    file public revenue figures, we used the \$112 million threshold to
    calculate the complaint index.

**FEDERAL COMMUNICATIONS COMMISSION**

**NOTICES OF APPARENT LIABILITY ISSUED FOR SLAMMING VIOLATIONS**

**Company Name Proposed Forfeiture Amount**

Qwest Communications International, Inc. (10/99) \$2,080,000

Vista Group International, Inc. (8/99) 1,000,000

######## Coleman Enterprises d/b/a Local Long Distance, Inc. (8/99) 1,120,000

Business Discount Plan, Inc. (12/98) 2,400,000

######## Long Distance Direct, Inc. (12/98) 2,000,000

######## Amer-I-Net Services Corporation (10/98) 1,360,000

Brittan Communications International Corp. (10/98) 1,120,000

All American Telephone Company, Inc. (7/98) [1,040,000]{.underline}

Total: \$12,120,000

**FORFEITURE ORDERS ISSUED FOR SLAMMING VIOLATIONS**

**Company Name Forfeiture Amount**

Fletcher Companies (slamming and related violations) (4/98) \$ 5,681,500

######## Target Telecom, Inc. (2/98) 40,000

Long Distance Services, Inc. (Troy, Michigan) (2/98) 80,000

Long Distance Services, Inc. (Virginia) (5/97) 80,000

Excel Telecommunications, Inc. (6/96) [80,000]{.underline}

Total: \$5,961,500

**CONSENT DECREES RESOLVING**

**NOTICES OF APPARENT LIABILITY FOR SLAMMING**

**Company Name Voluntary Payments to**

**the U.S. Treasury**

Minimum Rate Pricing, Inc. (12/98) \$ 1,200,000

TELCAM, Telecommunications Company of the Americas (2/98) 15,000

LCI International Worldwide Telecommunications (8/97) 15,000

Home Owners Long Distance, Inc. (3/97) 30,000

Nationwide Long Distance, Inc. (1/97) 30,000

AT&T Corporation (12/96) 30,000

Matrix Telecom, Inc. (12/96) 30,000

Winstar Gateway Network, Inc. (12/96) 80,000

MCI Telecommunications Corp. (6/96) 30,000

Operator Communications, Inc. d/b/a Oncor (9/95) 500,000

Cherry Communications, Inc. (5/94) [500,000]{.underline}

Total: \$2,460,000

The companies listed under Consent Decrees also voluntarily agreed to
provide additional consumer protections.

**Other Actions**

The Commission revoked the operating authority of the companies owned
and/or operated by Daniel Fletcher. (4/98)

**FEDERAL COMMUNICATIONS COMMISSION**

**CITATIONS ISSUED FOR ALLEGED VIOLATIONS OF**

**THE TELEPHONE CONSUMER PROTECTION ACT**

The Commission has issued several citations to companies that allegedly
sent unsolicited advertisements via facsimiles to consumers in violation
of the Telephone Consumer Protection Act and the Commission's
telemarketing rules. The citations place each company on notice that
subsequent violations may result in monetary forfeitures of up to
\$11,000 per violation.

  -----------------------------------------------------------------------
  **Citations Issued August 5, 1999 Against:**

  Breaktime, Hollywood, FL

  ComFax, New York, NY

  CyNet, Inc. Houston, TX

  Global Wireless, Marco Island, FL

  Resort World, Las Vegas, NV

  Safire, Inc., San Diego, CA

  Thomas Thomas, Alexis and Lynn, Houston, TX

  **Citations Issued July 12, 1999 Against:**

  Carolina Liquidators, Irving, TX

  Get-Aways, Inc., Camarillo, CA

  Headset Discounter, LLC, San Francisco, CA

  Tri-Star Marketing, Everett, WA

  US Notary, El Cajon, CA
  -----------------------------------------------------------------------

**HOW TO FILE A COMPLAINT**

If you have a problem with a company providing telephone services, you
should first try to resolve your complaint with the company providing
service, your local telephone company or the company billing for the
service. Complaints about rates or services provided within one state
(intrastate) should be addressed to your state public utility
commission. Information regarding filing complaints on intrastate
services may be obtained from your local or state consumer office, or
the government section of your telephone directory.

**Complaints regarding services provided from one state to another
(interstate), or to other countries may be filed via telephone
1-888-225-5322 or at the FCC\'s Website at:**
<http://www.fcc.gov/eb/enforce/complaint.html> **or written complaints
may also be sent to the FCC at:**

**Federal Communications Commission**

**Consumer Information Bureau**

**445 12^th^ Street, SW**

**Washington, DC 20554**

There is no fee for filing this kind of complaint, and no special form
is required. When making a complaint please print or type your letter,
and include:

-   your name and address;

-   a telephone number where you can be reached during the day;

-   all of the telephone numbers involved in the complaint;

-   the name of your local telephone company;

-   a description of the complaint, including as much information as
    possible, including the names of all companies involved;

-   the names and telephone numbers of all telephone company employees
    that you contacted, the dates you spoke with these people and any
    other information you believe would be helpful to resolve your
    complaint; and

-   specify the relief you are requesting, such as a credit on your bill
    or a refund.

**THE COMPLAINT PROCESS**

All correspondence received by the Commission is processed by staff
members. Often consumers are sent information on various issues of
concern. Complaints that are within the FCC\'s jurisdiction are
generally served on the companies involved with a Notice of Informal
Complaint (Notice). The Notice directs the companies to send a written
response to both the Commission and the consumer that responds to the
consumer\'s problem. Since any company with relevant information is
served with the Notice, service of the complaint does not necessarily
indicate wrongdoing by the served company. The Commission reviews the
carrier responses and takes further action as appropriate. The consumer
is then notified by mail of the disposition of the case.

**FOR FURTHER INFORMATION**

######## National Call Center (toll-free) 1-888-225-5322

Fax-on-Demand 1-202-418-2830

Telecommunications Device for the Deaf (TTY) toll-free 1-888-835-5322

[^1]: ^^ This Branch was eliminated November 8, 1998 as part of the
    reorganization creating the Enforcement Bureau and the Compliance
    and Information Bureau.