## HANDOUT 4-1a:

## TEAM MEETING

### Team Member -- Terri

You are part of a team which is charged with developing a plan for the
recruitment, retention, and rewarding of qualified staff. This is the
third team meeting.

You have become increasingly impatient with the team and especially the
facilitator. You think way too much time is spent discussing topics that
you don't feel are relevant to the team's goal. You think the
facilitator spends too much time asking people for their "input" and
then allows the discussion to get off-track. You could certainly do a
better job than that! In fact, you've decided you're going to start
controlling this meeting so at least something will get done!

Be authentic in your role, but don't "overplay" it.

## HANDOUT 4-1b:

## TEAM MEETING

### Team Member -- Lee

You are part of a team which is charged with developing a plan for the
recruitment, retention, and rewarding of qualified staff. This is the
third team meeting.

You have some pretty definite ideas on how to go about recruiting,
retaining, and rewarding staff. In fact, in your last position, you put
together a plan that worked!

You're beginning to feel particularly frustrated with Alex (a member of
this team) because he/she keeps coming up with these crazy ideas you
know won't work. You've decided that it's time to let Alex know exactly
how unrealistic his/her ideas are. You're not going to "mince" words
with him/her, either!

Be authentic in your role, but don't "overplay" it.

## HANDOUT 4-1c:

## TEAM MEETING

### Team Member -- Alex

You are part of a team which is charged with developing a plan for the
recruitment, retention, and rewarding of qualified staff. This is the
third team meeting.

You feel that the team needs to be more creative in their approach to
recruiting, retaining, and rewarding staff. They keep coming up with the
same old ideas, especially Lee. Just because he/she developed a plan
before doesn't mean the team shouldn't consider another approach. You
feel it's time to try something new! You're determined in this meeting
not to let Lee have his/her way.

Be authentic in your role, but don't "overplay" it.

## HANDOUT 4-1d:

## TEAM MEETING

### Team Member -- Jo

You are part of a team which is charged with developing a plan for the
recruitment, retention, and rewarding of qualified staff. This is the
third team meeting.

You are pleased with the progress the team is making. It's true the last
two meetings were spent getting ideas out on the table, but it's
important that everyone have a chance to give his/her input. You don't
understand why Terri is so impatient, especially with the facilitator,
Taylor. You think he/she's doing a great job helping the team. You're
tired of Terri trying to take over and control the meetings. You've
decided to let Terri know how you feel and that you think Taylor is a
great facilitator.

## HANDOUT 4-1e:

## TEAM MEETING

### Team Member -- Taylor

You are facilitating a team charged with developing a plan for the
recruitment, retention, and rewarding of qualified staff. This is the
team's third meeting.

Begin the meeting by reminding team members of the team's goal. State
that in the last meetings, some ideas on ways to recruit, retain, and
reward staff were discussed. The objective for this meeting is to
continue this discussion and then agree on the top ideas that will be
incorporated into a plan. Begin the discussion by asking the team
members what additional ideas they have.

Continue to facilitate the discussion so that the meeting objective is
achieved.

## HANDOUT 4-2:

## TASK AND RELATIONSHIP ROLES AND BEHAVIORS

[Part 1 Instructions]{.underline}: You will be observing the "team" as
it completes an assignment. As an observer, you are to watch for
examples of team members assuming one or more of the roles described
below. In Part 2 of this handout, there is a matrix that you will use to
record your observations. First, read the following information on task
and relationship roles and their related behaviors.

  ----------------------------------------------------- ---------------------------------------------------------
  ![](media/image1.wmf){width="0.6354166666666666in"    **Agreement Seeker:** Attempts to reconcile
  height="0.5833333333333334in"}                        disagreements; reduces tension; gets people to explore
                                                        differences

  ![](media/image2.wmf){width="0.7708333333333334in"    **Gatekeeper:** Helps to keep communication channels
  height="0.5833333333333334in"}                        open; facilitates the participation of others; suggests
                                                        procedures that permit sharing remarks

  ![](media/image3.wmf){width="0.5833333333333334in"    **Consensus Taker:** Asks to see whether the team is
  height="0.5833333333333334in"}                        nearing a decision; "sends up trial balloons" to test
                                                        possible solutions

  ![](media/image4.wmf){width="0.7708333333333334in"    **Advocate:** Is friendly, warm, and responsive to
  height="0.5833333333333334in"}                        others; indicates by facial expressions or remarks the
                                                        acceptance of others' contributions

  ![](media/image5.wmf){width="0.7708333333333334in"    **Compromiser:** Offers compromises when his or her own
  height="0.5833333333333334in"}                        ideas are involved in conflicts; modifies those ideas in
                                                        the interest of team cohesiveness or growth

  ![](media/image6.wmf){width="0.34375in"               **Initiator:** Proposes tasks, goals, or actions; defines
  height="0.5833333333333334in"}                        team problems; suggests procedures

  ![](media/image7.wmf){width="0.5833333333333334in"    **Information Seeker:** Asks for factual clarification;
  height="0.5833333333333334in"}                        requests facts pertinent to the discussion

  ![](media/image8.wmf){width="0.9402777777777778in"    **Information Giver:** Offers facts; gives expression of
  height="0.7131944444444445in"}                        feelings; gives opinions

  ![](media/image9.wmf){width="0.8958333333333334in"    **Definer:** Interprets ideas or suggestions; defines
  height="0.3958333333333333in"}                        terms; clarifies issues before the team; clears up
                                                        confusion

  ![](media/image10.wmf){width="0.9895833333333334in"   **Reviewer:** Pulls together related ideas; restates
  height="0.5833333333333334in"}                        suggestions; offers decisions or conclusions for the team
                                                        to consider

  ![](media/image11.wmf){width="0.4479166666666667in"   **Supporter:** Goes along with the movement of the team;
  height="0.5833333333333334in"}                        passively accepts the ideas of others; serves as an
                                                        audience in team discussion and decision-making
  ----------------------------------------------------- ---------------------------------------------------------

##  HANDOUT 4-2:

## TASK AND RELATIONSHIP ROLES AND BEHAVIORS, CONTINUED

[Part 2 Instructions]{.underline}: Use the matrix on the next four pages
to record your observations. Write the names of the team members across
the top. Enter checkmarks or comments in the appropriate boxes when you
see one of the roles and related behaviors demonstrated. Please write
down comments/examples whenever possible (i.e., what person said or
did). At the conclusion of the exercise, you will use this sheet to
provide feedback to the team.

+------------+--------+--------+--------+--------+--------+--------+
|            |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image1.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .635416666 |        |        |        |        |        |        |
| 6666666in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| *          |        |        |        |        |        |        |
| *Agreement |        |        |        |        |        |        |
| Seeker**   |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image2.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .770833333 |        |        |        |        |        |        |
| 3333334in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **Ga       |        |        |        |        |        |        |
| tekeeper** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image3.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .583333333 |        |        |        |        |        |        |
| 3333334in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| *          |        |        |        |        |        |        |
| *Consensus |        |        |        |        |        |        |
| Taker**    |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image4.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .770833333 |        |        |        |        |        |        |
| 3333334in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **         |        |        |        |        |        |        |
| Advocate** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image5.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .770833333 |        |        |        |        |        |        |
| 3333334in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **Com      |        |        |        |        |        |        |
| promiser** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+

## HANDOUT 4-2:

## TASK AND RELATIONSHIP ROLES AND BEHAVIORS, CONTINUED

+------------+--------+--------+--------+--------+--------+--------+
|            |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image1.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .635416666 |        |        |        |        |        |        |
| 6666666in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| *          |        |        |        |        |        |        |
| *Agreement |        |        |        |        |        |        |
| Seeker**   |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image2.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .770833333 |        |        |        |        |        |        |
| 3333334in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **Ga       |        |        |        |        |        |        |
| tekeeper** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image3.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .583333333 |        |        |        |        |        |        |
| 3333334in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| *          |        |        |        |        |        |        |
| *Consensus |        |        |        |        |        |        |
| Taker**    |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image4.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .770833333 |        |        |        |        |        |        |
| 3333334in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **         |        |        |        |        |        |        |
| Advocate** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image5.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .770833333 |        |        |        |        |        |        |
| 3333334in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **Com      |        |        |        |        |        |        |
| promiser** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+

## HANDOUT 4-2:

## TASK AND RELATIONSHIP ROLES AND BEHAVIORS, CONTINUED

+------------+--------+--------+--------+--------+--------+--------+
|            |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media  |        |        |        |        |        |        |
| /image6.wm |        |        |        |        |        |        |
| f){width=" |        |        |        |        |        |        |
| 0.34375in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **I        |        |        |        |        |        |        |
| nitiator** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image7.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .583333333 |        |        |        |        |        |        |
| 3333334in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **I        |        |        |        |        |        |        |
| nformation |        |        |        |        |        |        |
| Seeker**   |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image8.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .940277777 |        |        |        |        |        |        |
| 7777778in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 7131944444 |        |        |        |        |        |        |
| 444445in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **I        |        |        |        |        |        |        |
| nformation |        |        |        |        |        |        |
| Giver**    |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image9.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .895833333 |        |        |        |        |        |        |
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| height="0. |        |        |        |        |        |        |
| 3958333333 |        |        |        |        |        |        |
| 333333in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| *          |        |        |        |        |        |        |
| *Definer** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| !          |        |        |        |        |        |        |
| [](media/i |        |        |        |        |        |        |
| mage10.wmf |        |        |        |        |        |        |
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| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **         |        |        |        |        |        |        |
| Reviewer** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| !          |        |        |        |        |        |        |
| [](media/i |        |        |        |        |        |        |
| mage11.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .447916666 |        |        |        |        |        |        |
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| height="0. |        |        |        |        |        |        |
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| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **S        |        |        |        |        |        |        |
| upporter** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+

## HANDOUT 4-2:

## TASK AND RELATIONSHIP ROLES AND BEHAVIORS, CONTINUED

+------------+--------+--------+--------+--------+--------+--------+
|            |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media  |        |        |        |        |        |        |
| /image6.wm |        |        |        |        |        |        |
| f){width=" |        |        |        |        |        |        |
| 0.34375in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
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| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **I        |        |        |        |        |        |        |
| nitiator** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image7.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .583333333 |        |        |        |        |        |        |
| 3333334in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
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| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **I        |        |        |        |        |        |        |
| nformation |        |        |        |        |        |        |
| Seeker**   |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image8.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
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| 7777778in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
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| Giver**    |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| ![](media/ |        |        |        |        |        |        |
| image9.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
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| height="0. |        |        |        |        |        |        |
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| 333333in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| *          |        |        |        |        |        |        |
| *Definer** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| !          |        |        |        |        |        |        |
| [](media/i |        |        |        |        |        |        |
| mage10.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .989583333 |        |        |        |        |        |        |
| 3333334in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **         |        |        |        |        |        |        |
| Reviewer** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+
| !          |        |        |        |        |        |        |
| [](media/i |        |        |        |        |        |        |
| mage11.wmf |        |        |        |        |        |        |
| ){width="0 |        |        |        |        |        |        |
| .447916666 |        |        |        |        |        |        |
| 6666667in" |        |        |        |        |        |        |
| height="0. |        |        |        |        |        |        |
| 5833333333 |        |        |        |        |        |        |
| 333334in"} |        |        |        |        |        |        |
|            |        |        |        |        |        |        |
| **S        |        |        |        |        |        |        |
| upporter** |        |        |        |        |        |        |
+------------+--------+--------+--------+--------+--------+--------+