# **HQ Support Services** 

###  Phone Room

Accounting (See Headquarters Accounting.)

ADP/T Support (See Information Technology Support Center.)

Aircraft Scheduling (NASA-1) 358-1242 HQ1C73

Audiovisual Support Services

(See Headquarters Administrative Support Services.)

Audit Liaison (GAO/OIG) 358-0398 HQ6T31

Awards (Agency) 358-2203 HQ4Q54

Awards (Headquarters Cash) 358-1998 HQ4N23

Awards (Headquarters Honor) 358-2105 HQ4O31

Badging (ID cards/building access) (Fax: 358-3002) (9 a.m.--1 p.m.)
358-2422 HQ1V61

*Bulletin, HQ* *(see* NASA Vision*.)* 358-4817 HQ5P39

358-2299 HQ5P39

Bulletin, Human Resources (Personnel) 358-2105 HQ4O31

Bulletin, Employee Times (ET) 358-4817

Building Alterations & Repair Services 358-HELP HQCJ33

Burn Bag Pickup (See Mail.)

Cable Television 358-HELP HQCX74I-5

Career Management Office 358-0700 HQ3P82CS

Career Management Counselor 358-0565 HQ3P86CS

Career Work/Life Counselor 358-1311 HQ3P88CS

Center for Aerospace Information (CASI) (Fax: 301-621-0134) 301-621-0390
CASI

(Also see Scientific & Technical Information Program.)

Certified Mail (See Mail.)

CI Travel Services (Toll Free 7:30 a.m.--8:30 p.m.; 1-866-466-5188)
358-HELP HQ1T68

Classified Mail (See Mail)

Colonial Parking 358-2415 HQP1

Computer Complex (NHCC) 358-0090 HQCY31

Computer Problems/Services/Help (See Information Technology Support
Center.)

Computer Training Center (CTC) 358-1111 HQ3Q53

Conference Room Information/Scheduling (See Headquarters Administrative
Support Services.)

Contracting (See Headquarters Procurement)

Contractor Mailing Guidelines (See Mail.)

Copier (Lanier) 358-0214 HQCJ73

Credit Union:

Main Office---All Inquiries 301-249-1800

HQ (8:00 a.m.--3:30 p.m.) 301-249-1800 HQ1C21

Design/Graphics Services 358-0630 HQCL78

Exhibits & Presentation Support

Multi-Media Production

Publication Design

Website Design

Destruction of Materials (See Mail.)

Directive Systems (Policy Directives) 358-2876 HQ6U35

Agency (Fax: 358-3196) 358-2876 HQ6U35

Headquarters (Fax: 358-3090) 358-0106 HQ1C65

Directory, Employee Locator 358-0000 HQ1H23

Disposal, Equipment, and Supplies (See Headquarters Logistics
Procedures.)

Distribution 358-0214 HQCJ73

Document Services Center (Fax: 358-3002) 358-4809 HQCJ33

Duplicating 358-0214 HQCJ73

## **[HQ Support Services *(continued)*]{.underline}** 

**Phone Room**

Electronic Forms, HQ (See Forms Management & Design.)

Emergency Occupant Programs Coordinator 358-0608 HQ1B74

Employee Assistance Program:

Onsite Counselor 358-2600 HQCD70

Offsite Counselor 202-628-5100

Medical Director 358-2600 HQCD70

Employee Clinic Information:

Emergency Service 358-0125 HQCD70

Medical Records Release (for Private Physician) 358-2600 HQCD70

Physical Exam Appointments (Health Unit) 358-2600 HQCD70

Physical Fitness Facility (Stress Lab) 358-0138 HQCA96

Routine Calls and Questions 358-2600 HQCD70

Sick Call 358-2600 HQCD70

Employee Workers Compensation Programs (Headquarters) 358-1569 HQ4N13

Equal Opportunity Counselors 358-1098 HQ4F35

Equipment Management (NEMS) (See Headquarters Logistics Procedures.)

Excess (Equipment and Supplies) 358-2231 HQ1O41

301-286-9042 GSFC/230

Exchange Council (See NASA Headquarters Exchange Council.)

Exchange Store (HQ Employees Exchange---See NASA Headquarters Exchange
Store.)

Exhibits & Presentation Support (See Design/Graphics Services.) 358-0630
HQCL78

Express Mail (See Mail.)

Facilities Safety Hotline 358-[HELP]{.smallcaps} HQCJ33

Facsimile Operations (Unclassified) (Fax: 358-3010) 358-0090 HQCY31

Federal Express (See Mail.)

Film Loan Library 358-1900 5Q49

Fitness (Physical Fitness Facility---See Employee Clinic Information.)

Forms Management & Design: Agency & Headquarters (Fax: 358-3090)
358-0621 HQ1B72

Forms Stock 358-0148 HQ1O41

Freight Shipments (Outgoing, weighing over 70 lbs.) (See Headquarters
Logistics Procedures.)

Furniture (See Space Planning & Design.)

Garage, Colonial Parking 358-2415 HQP1 Colonial

Gift Shop (See NASA Headquarters Exchange Store.)

Graphics/Design Services (See Design/Graphics Services.) 358-0630 HQCL78

Guard Offices

Post #1 West Lobby (24 hours/day, 7 days/week) 358-0541

Post #3 East Lobby (6 a.m.--7 p.m., Monday-Friday) 358-0554

Post #6 Loading Dock (6 a.m.--5 p.m., Monday-Friday) 358-0542

Post #13 Garage Entrance (5:30 a.m.--7 p.m., Monday-Friday) 358-0055

Post #18 Loading Dock Driveway (6 a.m.--5 p.m., Monday-Friday) 358-0556

Post #20 Control Center (6 a.m.--7 p.m., Monday-Friday) 358-0060

Headquarters Accounting (GSFC Regional Finance Office)

Jon T Wolz, Chief, Regional Finance Office (Fax: 301-286-1749)
301-286-5744 GSFC/250A

Gale Fleming, Deputy Chief, Regional Finance Office 301-286-8599
GSFC/250A

General Accounting GSFC/157

Marilyn Mitchell, Chief 301-286-9014 GFSC/157

Cost & Commercial Accounts GSFC/155

Sandra Brown, Chief 301-286-0785 GSFC/155

## **[HQ Support Services (continued)]{.underline}** 

**Phone Room**

Travel Office GSFC/159

Melissa Mouer 301-286-5910 GSFC/155

301-286-5916 GSFC/155

Headquarters Administrative Support Services (Fax: 358-3269)

Audio Teleconference 877-232-6272 MCI

Conference Room Scheduling/Information 358-0037 HQCJ33

Program Review Center (Scheduling) 358-0037 HQCJ33

Projection Equipment 358-0037 HQCJ33

Video Tape Duplication 358-0037 HQCJ33

Video Taping (Events) 358-0037 HQCJ33

Video Teleconference (ViTS) Scheduling/Information (Fax: 358-3867)
358-0146 HQCD61

Headquarters Information Technology (IT) Help Desk

Computer Services & Support, Telephones, Pagers,

Voicemail & Cable TV 358-HELP

Toll Free 1-866-4NASAHQ (462-7247)

Headquarters Logistics Procedures:

NASA Equipment Management System (NEMS) General Questions 301-286-3641
GSFC/239

Mail NF 1620 to Code GSFC/239 301-286-3641 GSFC/239

Office Equipment Repairs (Other than ADP)

Repairs (Office Furniture, Machines, Typewriters, Lektrivers) 358-0148
HQ1O41

Policy questions regarding repair issues 301-286-3385 GSFC/235

Property and Equipment Management/Disposal 301-286-5571 GSFC/235

Property Disposal Only

(Mail NF 1602, NF 1638, NHQ 189 to Code CO-4.) 358-2231 HQ1O41 GSFC/239

(If ADP, send forms to Code CI.)

Supply Requisitions

Mail supply requisitions (Forms GSFC 20-7 & NHQ 8) to Code CO-4
358-0148\` HQ1O41

Policy questions regarding supply issues 301-286-8900 GSFC/235

Transportation (See Transportation Management.)

Headquarters Procurement:

Leigh Anne C Giraldi, Manager 301-286-3616 GSFC/210.H

Steve Lloyd, Manager 301-286-4309 GSFC/210.H

Headquarters Training: 301-286-2021 GSFC/114.H

Victoria R Thorne 358-2339 HQ3P82

Sherry L McAllister 358-1633 HQ3P84

\*Elizabeth Piper, Career Counselor 385-0565 HQ3P86

\*Evelin Saxinger, Work/Life Counselor 358-1311 HQ3P88

Sharon Boykins 301-286-7508 GSFC/114.H

Mary A Diedrich 301-286-5393 GSFC/114.H

\*Sean Hoover 301-286-0033 GSFC/114.H

Sheila Jackson 301-286-2022 GSFC/114.H

Kimela Ouakil 301-286-6112 GSFC/114.H

Serena Rounceville 301-286-8250 GSFC/114.H

Jim Wilk 301-286-2021 GSFC/114.H

Heads Up (E-mail: <NASA_INC@hq.nasa.gov>) 358-4817 HQ5P39

Health Unit 358-2600 HQCD70

Heating & Air-conditioning Services 358-HELP HQCJ33

HELP Desk/Center (See Information Technology Support Center.)

History Office 358-0384 HQCO72

Home Page (Agency) 358-0873 HQ5P11

Home Page (Headquarters) 358-0625 HQ6S75

Hotlines:

Facilities & Safety Close Calls 358-HELP HQCJ33

News, NASA Headline (Recording) 358-3014

## **[HQ Support Services *(continued)*]{.underline}** 

**Phone Room**

Office of Inspector General (Nationwide, including Washington)
1-800-424-9183

Payroll---Pay & Leave 358-1083 HQ4P39

Payroll---TLC (Time and Labor Collection) 358-1083 HQ4P39

Scientific & Technical Information (STI)

Access Help Desk (Fax: 301-621-0134) 301-621-0390 CASI

Travel 301-286-5910 GSFC/155.2B

301-286-5916 GSFC/155.2B

Travel Manager 358-0270 HQ4Q27

Human Resources (Fax: 358-3047):

Employee Benefits 358-1558 HQ4M38

Employment Information 358-1268 HQ4J40

Employment Record Check 358-1268 HQ4J40

Labor Relations 358-1162 HQ4N11

Insurance Inquiries 358-1558 HQ4O33

Personnel Records 358-1268 HQ4J40

Relocation Assistance (PCS---Permanent Change of Station) 358-2105
HQ4O31

Retirement Inquiries 358-1554 HQ4G19

Student Aide Coordinator 358-2318 HQ4O21

TDD (Telecommunications Device for the Deaf) 358-3581 HQ4N23

Human Resources Bulletin (See Bulletin, Human Resources.)

Information Center (Fax: 358-3251) 358-0000 HQ1H23

Information Technology (IT) Support Center

(See Headquarters Information Technology (IT) Help Desk.)

International Mail (See Mail.)

Janitorial Services 358-HELP HQCJ33

Laptop Support 358-HELP HQCX72

Library, Headquarters (Fax: 358-3469) 358-0168 HQ1J20

Circulation 358-0168 HQ1J20

Interlibrary Loan 358-0168 HQ1J20

Reference 358-0168 HQ1J20

Lights (See Facilities Hotline.)

Locator (Fax: 358-3251) 358-0000 HQ1H23

Locksmith Services (Fax: 358-3002) 358-2416 HQ1V63

Lost and Found---Guard Force Project Manager 358-0189

Mail:

HQ Mail Center (Fax: 358-3028) 358-0199 HQ1M40

Certified Mail (Mail must be received by 2:00 p.m.) 358-0199 HQ1M40

Classified Mail (Headquarters Central Registry) 358-0198 HQ1M50

Contractor Mailing Guidelines 358-0907 HQ9Q55

Destruction of Materials (Pickup of Burn Bags) 358-0199 HQ1M40

Express Pouch Mail to Centers (Mail must be received by 3:00 p.m.)
358-0199 HQ1M40

Federal Express (Mail must be received by 2:30 p.m.) 358-0199 HQ1M40

HQ Mail Policy

HQ Mail Substation GSFC Warehouse 301-436-3200 GSFC/239.5

International Express (Mail must be received by 2:30 p.m.) 358-0199
HQ1M40

International Mail 358-0199 HQ1M40

Mail Code Assignment/Approval 358-0907 HQ9Q55

Mail Delivery Schedule (Internal) 358-0199 HQ1M40

Mail List Services (Fax: 358-3028) 358-0457 HQ1M40

Mail Pick-up/Drop Points 358-0199 HQ1M40

## **[HQ Support Services (continued)]{.underline}** 

**Phone Room**

Mass Mailings (Internal/External) 358-0907 HQ9Q55

Postal Design/Layout 358-0457 HQ1M40

Public Inquiries 358-1280 HQ9S51

Registered Mail (Mail must be received by 2:00 p.m.) 358-0199 HQ1M40

Standard Distribution Lists (SDL) 358-0214 HQCL78

Meeting Rooms (See Headquarters Administrative Support Services.)

Metro Farecards/Tokens 358-1268 HQ4J40

Move Services (Fax: 358-3269) 358-HELP HQCJ33

Multi-Media Production (See Design/Graphics Services.) 358-0630 HQCL78

NASA College Scholarship Fund 358-4500 HQ4P75

NASA Headquarters Computer Complex (NHCC) 358-0090 HQCY31

NASA Headquarters Exchange Council 358-1290

NASA Headquarters Exchange Information Line

(Store and Vendor Information) 358-4545

NASA Headquarters Exchange Store

7:30 a.m.-4 p.m., Monday-Thursday

8:30 a.m.-4 p.m. Friday

Closed 1-2 p.m. Friday only 358-0162 HQ1D20

NASA Headquarters Professional Association (NHPA) FPTE Local 9, AFL/CIO

Richard C Zwierko, Union President 358-4404 HQ8U11

Rhoda S Hornstein, Vice President 358-4805 HQ5M33

Ronald W Moyer, Secretary 358-0570 HQ5Z47

Pamela F Richardson, Treasurer 358-4631 HQ5X21

Paul A Curto, Trustee 358-2279 HQ6E61

William D Green, Trustee 358-1609 HQ7G80

Pamela R Barnes, Trustee 358-2390 HQ7P39

NASA Inc (E-mail: <NASA_INC@hq.nasa.gov>)

Heads Up 358-4817 HQ5P39

NASA Vision (Formerly HQ Bulletin) 358-2299 HQ5P39

Special Notice 358-4817 HQ5P39

358-0668 HQ5P39

NASA Television 358-1308 HQCB13

NASA Vision (formerly HQ Bulletin) (E-mail: <NASA_INC@hq.nasa.gov>)
358-4817 HQ5P39

358-2299 HQ5P39

NEMS (See Headquarters Logistics Procedures---NASA Equipment Management
System.)

News, NASA Headline (Recording) 358-3014

Newsroom (Fax: 358-4210) 358-1600 HQ5N39

Notary Public, NASA Employees (By appointment only) 358-1998 HQ4N15

358-2450 HQ9U18

Occupational Health Manager (Headquarters) 358-1569 HQ4N13

Office Space 358-1444 HQ1D70

Ombuds, NASA Headquarters (E-mail:<ombuds_hq@nasa.gov>) 358-0948 HQ6U13

Parking (NASA Permits) 358-0106 HQ1C65

Passports and Visas (Headquarters) 358-0009 HQ1B83

Payroll---Pay & Leave 358-1083 HQ4P39

Payroll---TLC (Time and Labor Collection) 358-1083 HQ4P39

Personnel (See Human Resources)

Photographer 358-1742 HQ5P65

Photographic Reproduction Service 358-0630 HQCL78

Physical Fitness Facility (See Employee Clinic Information.)

Postal Convenience Center, USPS (11 a.m.-2 p.m., Monday---Friday) West
Lobby

## **[HQ Support Services (continued)]{.underline}** 

**Phone Room**

Printing:

HQ Duplication & Distribution Assistance 358-0214 HQCL78

High-Volume Copier Assistance 358-0214 HQCL78

In-House Duplication Pickups 358-0719 HQCF37

Customer Service Assistance 358-0630 HQCL78

Procurement (See Headquarters Procurement.)

Program Review Center (Scheduling) 358-HELP HQCJ33

Projection Equipment (See Headquarters Administrative Support Services.)

Publication Design (See Design/Graphics Services.) 358-0630 HQCL78

Receiving & Inspection (8 a.m.-4:30 p.m., Monday---Friday) (Fax:
358-3724) 358-HELP HQ1O41

Records: HQ Records Management, Transfer/Retrieval to WNRC

(Fax: 358-3090) 358-0621 HQ1B82

Registered Mail (See Mail.)

Repairs:

HQ Copiers 358-0214 HQCJ73

Office Furniture, Machines, Typewriters, Lektrivers

(See Headquarters Logistics Procedures.)

Telephone (Fax: 358-3007) 358-HELP HQCX74

Retrieval Services (NASA/RECON) (Fax: 301-621-0134) 301-621-0390 CASI

Safety 358-1239 HQ1B80

Scientific & Technical Information Library (See Library, Headquarters.)

Scientific & Technical Information (STI) Program 301-621-0390 CASI

Center for Aerospace Information (CASI) (Fax: 301-621-0134) 301-621-0390
CASI

NASA STI Access Help Desk 301-621-0390 CASI

Technical Document Orders 301-621-0390 CASI

Video Orders (Scientific, Shots from Space, Launches, etc.) 301-621-0390
CASI

User Services 301-621-0390 CASI

Security Numbers:

Agency After Hours Emergency Center to report the following:

Any NASA mishaps and close calls;

Any accident or incident involving NASA aircraft;

Any mission or test failure;

Any natural disasters that affect NASA or involve any NASA facility;

Any security incident occurring at NASA 1-866-230-6272

Badging Office 358-2422 HQ1V63

Criminal Activity 358-0541

Emergency Situations 358-1616

Lockouts 358-0541

Medical Emergencies 358-1616

Non-emergencies 358-0541

Post #1---West Lobby 358-0541

Post #3---East Lobby 358-0554

Post #6---Loading Dock 358-0542

Service Center:

(See Headquarters Information Technology (IT) Help Desk & User Resource
Center.)

Shipment (See Freight)

Sign Language Interpreter (See Telecommunications.)

Signs, Rooms (Fax: 358-3090) 358-0209 HQ1C52

Signs, Desk (Fax: 358-3090) 358-0209 HQ1C52

Software Library 358-HELP HQCV80

Space Planning & Design 358-1444 HQ1D70

Speaker Scheduling/Speakers Bureau (Fax: 358-4332) 358-1751 HQ5M26

Standard Distribution Lists (See Mail.)

## **[HQ Support Services (continued)]{.underline}** 

**Phone Room**

Stress Lab (Physical Fitness Facility) 358-0138 HQCA96

Suggestion Program 358-2318 HQ4O21

Supply Service Center (See Headquarters Logistics Procedures.)

Systems Furniture 358-1444 HQ1D70

Technical Document Orders (See Scientific & Technical Information
Program.)

Technical Publication Services (See Scientific & Technical Information
Program.)

Technical Translation Services (See Scientific & Technical Information
Program.)

Telecommunications 358-HELP HQCX74

Telecommunications Device for the Deaf (TDD) To dial TDD numbers, you
must have a telephone with TDD capabilities\
or dial the Federal Information Relay Services, 1-800-877-8339, 8 a.m.-8
p.m., for assistance to the TDD numbers listed below.

Equal Opportunity Counselors 358-3942 HQ4F35

Headquarters Equal Opportunity & Diversity Management Division 358-3942
HQ4F35

Headquarters Disability Programs 358-3942 HQ4F35

Headquarters Library 358-2836 HQ1J20

Headquarters Logistic Procedures 358-3942 GSFC/239

Headquarters Personnel 358-3581 HQ4N23

Health Unit 358-3489 HQCD70

Public Affairs 358-2780 HQ8O86

Sign Language Interpreter 358-3942 HQ4F35

Teleconferencing Services (See Headquarters Administrative Support
Services.)

Telephone:

Credit Cards (Fax: 358-3066) 358-HELP HQCX74

Directory

Changes (Fax: 358-3002) 358-0455 HQCJ33

Distribution (Fax: 358-3025) 358-0214 HQCL78

Installation 358-HELP HQCX74

Repair 358-HELP HQCX74

Toastmasters:

Stephen J Garber, President 358-0385 HQCQ79

Top Secret Control Officer (Fax: 358-3090) 358-0194 HQ1C50

Transcriptions 385-0630 HQCL78

Transit Subsidies 358-0208 HQ4M27

Translations (Contact Code IM for the Technical Monitor for your Code or
Center.) 358-0600

Transportation Management:

Government Vehicle Reservations (Vehicle Dispatcher) 358-2415 HQP1
GSFC/234

Motor Vehicle Issuance (Colonial Parking) 358-2415 HQP1 GSFC/234

Overnight Vehicle/Commercial Bus Service 301-286-8980 GSFC/234

Passports and Visas 358-0009 HQ1B83

Shipping 358-2231 HQ1O41 GSFC/239

(Outgoing, weighing over 70 lbs.) Bring GSFC Form 20-4 to Room HQ1O41.

Travel:

NATIONSBANK Master Card 358-0184 HQ1B48

Authorizations 301-286-5916 GSFC/155.2B

301-286-5910 GSFC/155.2B

Passports/Visas 358-0009 HQ1B83

Rental Cars 358-HELP HQ1T68

Reservations 358-HELP HQ1T68

Travel Manager Help Desk 358-0270 HQ4Q27

Voucher Processing 301-286-5910 GSFC/155.2B

Travel Agent (See: CI, Inc., Travel Services.)

Typewriter & Office Machine Repair (See Headquarters Logistics
Procedures.)

Union (See NASA Headquarters Professional Association \[NHPA\] FPTE
Local 9, AFL/CIO.)

## **[HQ Support Services (continued)]{.underline}** 

**Phone Room**

User Resource Center 358-0650 HQCV74

Video Orders (See Scientific & Technical Information Program.)

Video Tape Duplication (See Headquarters Administrative Support
Services.)

Video Taping of Events (See Headquarters Administrative Support
Services.)

Video Teleconference (ViTS) Coordinator (Fax: 358-3867) 358-0146 HQCD61

Voice Messaging:

Help 358-HELP HQCX74

Main Number (Local) 358-2700

Long Distance 1-800-647-5662

Warehouse (NASA Headquarters) 301-286-3727 GSFC/239.0

Website Design (See Design/Graphics Services.) 358-0630 HQCL78

Workers Compensation Program (HQ Employees---See Employee Workers
Compensation Programs.)

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