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**Frequently Asked Questions**

**Neighborhood Watch/Early Warning System**

**Q: How do I access Neighborhood Watch? (Revised)**

A: Neighborhood Watch is accessed via the FHA Connection.

> If you already have an \"ID,\" your company\'s FHA Connection
> Coordinator simply has to change your FHA Connection authorization to
> include one or both of the Neighborhood Watch levels of access
> (Summary and/or Loan Detail). To change an employee\'s authorization,
> the FHA Coordinator must:

1.  Select \"ID maintenance\" at the bottom of the Single Family FHA
    page on the FHA Connection.

2.  Select Authorization Update.

3.  Enter the employee\'s User ID (in the \"by FHA ID\" field), and
    send.

> 4\. Select \"Change\" and, under \"Neighborhood Watch,\" select the
> appropriate boxes (to determine levels of access). To retrieve
> statistical reports (early warning, comparison, etc.), requires
> authorization to access \"summary data.\" To retrieve specifics about
> the defaulted cases requires authorization to access \"loan details.\"
> Press send.
>
> If you need an \"ID,\" you can register for one on the FHA Connection
> site at
>
> https://entp.hud.gov/clas/index.html. For further information about
> registering and how the Coordinator changes FHA Connection
> authorizations, see the Questions and Answers on Registration and
> Maintenance.
>
> A: Neighborhood Watch can be accessed by the public via HUD's Internet
> site at https://entp.hud.gov/sfnw/public/.

**Q: How often is the data in Neighborhood Watch updated?**

> A: The data in Early Warnings and Analysis is updated on a monthly
> basis, and the Lender detail information is updated daily.

**Q: Can I access servicing data using Neighborhood Watch? (Revised)**

> A: Yes. Servicing data was added to Neighborhood Watch in March 2002.

**Q: Can I get a list of the FHA Case Numbers for loans that I
originated? (Revised)**

> A: Yes. Simply double click on the underlined number of originations
> in the report display. You will be prompted to enter a User ID and
> password. After these are entered the case details will display the
> option to download to Excel. Currently there is a limit of 15,000
> cases. However, the complete case details list can be obtained by
> showing the data for smaller geographic areas. Access to view the case
> details is restricted to loans originated, underwritten, serviced or
> held by your company.

**Q: Why doesn\'t the total number of originations shown in Neighborhood
Watch match the number of originations that I think that our company
originated? (Revised)**

> A: There can be a couple of reasons: 1) Neighborhood Watch captures
> originations that are FHA-insured. Cases that are in the pipeline that
> have not been insured are not reflected in Neighborhood Watch. 2)
> Counts of originations and loans underwritten by sponsoring lenders
> are accessed separately in Neighborhood Watch. Originator by
> institution and/or branch will provide a list of loans originated by
> the lender. The Broker/Sponsor, Sponsor Summary selection will provide
> a list of loans underwritten by the sponsoring lender.

**Q: Can I access a count of loans that my company underwrote for its
Loan Correspondents? (New)**

A: Yes.

> To access a *summary* count of all of the loans for all Loan
> Correspondents:

1.  Select the "Early Warnings" "Single Lender" menu option.

2.  Enter the lender name or HUD Lender ID. Submit. The system will
    display the name and HUD Lender ID. Verify your selection. Submit.

3.  Select Broker/Sponsor from the Options window and the screen will
    refresh.

4.  Select Output Type "Sponsor Summary" from Broker/Sponsor Choices
    (all broker status). Submit.

To access counts by each Loan Correspondent:

1.  Select the "Early Warnings" "Single Lender" menu option.

2.  Enter the lender name or HUD Lender ID. Submit. The system will
    display the name and HUD Lender ID. Verify your selection. Submit.

3.  Select Broker/Sponsor from the Options window and the screen will
    refresh.

4.  Select Output Type "All Combinations" from Broker/Sponsor Choices.
    Submit.

**Q: There are loans on our Neighborhood Watch report that we rejected
and another lender approved. These loans are now in foreclosure and are
showing up under our name. How can I correct this problem?**

> A: These loans are showing up under your name because your company
> requested the FHA Case Number. Contact the Processing and Underwriting
> Office at the Single Family Homeownership Center that endorsed the
> loans to request the FHA Case Number be transferred to the correct
> originator.

**Q: Please define \"default\" as displayed in Neighborhood Watch?
(Revised)**

> A: Neighborhood Watch reflects \"current" and "first\" defaults.
> Current defaults are loans reported as currently 90 days or more
> delinquent by the servicing lender as of the last reporting cycle
> updated in Neighborhood Watch. First defaults are loans that were
> first reported to HUD as 90 days or more delinquent within the first
> or second year of loan origination. Loans displayed as \"first
> defaults\" in Neighborhood Watch may have subsequently cured.

**Q: What is the compare ratio?**

> A: Compare ratio is the value that reveals the largest discrepancies
> between the subject\'s default percentage and the default percentage
> to which it is being compared. The percentages being compared are the
> percentages of originations that first defaulted during a selected
> period (e.g., defaults within the first two years). A higher ratio is
> indicative of an area (or lender) that has an unusually high default
> percentage in comparison with that region or lender\'s surrounding
> area. For example, if a lender has an 8% default rate in California
> and 4% of all California loans defaulted, then the lender\'s compare
> ratio equals 200%.

**Q: Can I use Neighborhood Watch to analyze my default and claim rates
relative to the Credit Watch/Termination initiative? (Revised)**

A: Yes.

1\. Select the "Early Warnings" menu option.

> 2\. Select the \"Single Lender\".
>
> 3\. Enter the lender name or HUD 5 digit lender ID. Submit.
>
> 4\. The system will display the name and HUD Lender ID. Verify your
>
> selection. Submit.
>
> 5\. Click on \"Originator by Branch\" in the Options window.

6\. Click on "Current Defaults" in the Default Choices window.

7\. Click the radio button for "Yes" Compare lenders to Area.

8\. Select "HUD Offices" from the Show data for window.

9\. Sort by Compare Ratio.

> For a summary of your business in a jurisdiction, the following steps
> will produce a report showing your first default percentage vs. the
> average by individual loan characteristics (e.g. 4 unit dwellings).
>
> 1\. Select the \"Analysis\" menu option.

2\. Select \"Origination and Default/Claim Comparison\".

3\. Select \"Lender\" as the Subject and \"HUD Office\" as the Baseline.
Submit.

> 4\. Enter the lender name or HUD Lender ID. Submit. The system will
> display
>
> the name and HUD Lender ID. Verify your selection. Submit.

5\. For Roll-up Area, choose \"HUD Office\" and select desired office
from the

pull-down list of all HUD Offices where the lender did FHA business.
Submit.

6\. Select the State and HUD Office. Submit.

7\. Maintain default selections at \"Analysis Type\" parameter screen.
Submit.

**Q: I received a Credit Watch or Termination Notice along with a list
of defaults and claims. However, the list differs from the loans shown
in Neighborhood Watch Why? (Revised)**

> A: The default list accompanying your notice shows those loans that
> were in default or claim status as of the Credit Watch Termination
> period. The date of the data in Neighborhood Watch may be different
> than the Credit Watch Termination report date. In addition,
> Neighborhood Watch displays two years of originations by beginning
> amortization date while the Credit Watch Termination system displays
> two years of originations by endorsement date. Also, Neighborhood
> Watch includes HECMs (Home Equity Conversion Mortgages, i.e. Reverse
> Mortgages) in the origination totals, while Credit Watch Termination
> excludes HECMs altogether.

**Q: Why is N/A sometimes displayed in the \# of payments before default
column? (New)**

> A: N/A is displayed because the initial default status code reported
> by the servicer was not a \"42\", which advises that the loan has
> become 90 or more days delinquent. Therefore, the number of payments
> before default cannot be accurately calculated.

**Q: Can I access Census Tract and Insurance Fund data? (New)**

A: Yes.

1.  Select the Early Warnings menu option.

2.  Choose either All Lenders/Areas or Single Lender.

3.  If you choose All Lenders/Areas make a selection from the "Option"
    window, and choose an area.

4.  If you choose Single Lender, enter a Lender ID or name.

5.  From the parameter screen, click on the down arrow on the \"Show\"
    window under Options and select for census tract data, All Tracts,
    or Tracts - Served, Tracts -- Underserved, or Tracts --
    Undesignated.

6.  To access insurance fund data, select All Insurance Funds, or
    Insurance Fund Mutual Mortgage, Insurance Fund General, or Insurance
    Fund Special Risk.