------------------------------------------- ---------------------------
  **Summary of Disability-Related Complaint   
  Data**                                      

                                              

  **[Foreign Carriers]{.underline}**          

  **Total number of complaints submitted:     
  1691**                                      

                                              

  **Carrier Name**                            **Number of Complaints**

  AER LINGUS LIMITED                          10

  AERO CALIFORNIA                             0

  AEROFLOT RUSSIAN AIRLINES                   0

  AEROLINEAS ARGENTINAS                       0

  AEROMEXICO                                  3

  AEROPOSTAL ALAS DE VENEZUEL                 1

  AEROSERVICES CORPORATE                      0

  AEROSVIT AIRLINES                           0

  AIR ATLANTA ICELANDIC                       0

  AIR CANADA                                  276

  AIR CANADA JAZZ                             30

  AIR CHINA                                   0

  AIR COMET S.A.                              0

  AIR EUROPA LINEAS AEREAS                    0

  AIR FRANCE                                  47

  AIR GREENLAND                               0

  AIR JAMAICA LIMITED                         12

  AIR JAPAN, CO                               0

  AIR NEW ZEALAND                             1

  AIR PACIFIC, LTD.                           0

  AIR TAHITI NUI                              3

  AIR TRANSAT                                 8

  AIR-INDIA                                   2

  ALITALIA-LINEE AEREE ITALIA                 6

  ALL NIPPON AIRWAYS CO.                      0

  ASIANA AIRLINES, INC.                       2

  AUSTRIAN AIRLINES                           12

  AVIACSA AIRLINES                            3

  AVIANCA                                     0

  BAHAMASAIR HOLDING LIMITED                  0

  BELAIR AIRLINES                             0

  BRITISH AIRWAYS PLC                         98

  BRITISH MIDLAND AIRWAYS LTD                 11

  BWIA WEST INDIES LIMITED                    0

  CATHAY PACIFIC AIRWAYS, LTD                 9

  CAYMAN AIRWAYS LTD.                         1

  CHINA AIRLINES, LTD                         2

  CHINA EASTERN AIRLINES                      0

  COMPANIA MEXICANA DE AVIACION               3

  COMPANIA PANAMENA (COPA)                    13

  CONDOR FLUGDIENST                           2

  CZECH AIRLINES                              7

  EGYPTAIR                                    1

  EL AL ISRAEL AIRLINES LTD.                  18

  EMIRATES AIRLINE                            1

  ETHIOPIAN AIRLINES                          0

  ETIHAD AIRWAYS                              0

  EUROATLANTIC AIRWAYS TRANSPORTES AE         0

  EUROFLY, S.P.A.                             2

  EVA AIRWAYS CORPORATION                     1

  EXCEL AIRWAYS                               3

  FINNAIR OY                                  0

  FIRST CHOICE AIRWAYS                        1

  GLOBESPAN AIRWAYS LIMITED                   2

  HMY AIRWAYS, INC.                           10

  IBERIA AIRLINES OF SPAIN                    101

  ICELANDAIR                                  0

  ISRAIR                                      0

  JALWAYS CO., LTD.                           1

  JAPAN AIR LINES CO., LTD.                   2

  KLM ROYAL DUTCH AIRLINES                    26

  KOREAN AIR LINES CO., LTD.                  2

  KUWAIT AIRWAYS, CORP.                       0

  LACSA                                       9

  LAN ARGENTINA S.A.                          0

  LAN ECUADOR                                 2

  LAN PERU AIRLINES                           4

  LAN AIRLINES S.A.                           14

  LINEAS AEREAS AZTECA                        0

  LLOYD AEREO BOLIVIANO S. A.                 0

  LUFTHANSA GERMAN AIRLINES                   190

  LUFTRANSPORT-UNTERNEHMEN                    10

  MALAYSIA AIRLINES                           2

  MALEV HUNGARIAN AIRLINES                    6

  MARTINAIR HOLLAND N.V.                      14

  MONARCH AIRLINES LIMITED                    0

  MYTRAVEL AIRWAYS                            40

  MYTRAVEL AIRWAYS SCANDINAVIA                0

  OLYMPIC AIRLINES                            0

  PAKISTAN INT\'L AIRLINES                    8

  PHILIPPINE AIRLINES, INC.                   9

  POLSKIE LINIE LOTNICZE                      1

  PRIVATAIR                                   0

  QANTAS AIRWAYS LTD                          30

  ROYAL AIR MAROC                             3

  ROYAL JORDANIAN AIRLINE                      

  SATA INTERNACIONAL                          1

  SAUDI ARABIAN AIRLINES CORP                 0

  SCANDINAVIAN AIRLINES SYS.                  13

  SINGAPORE AIRLINES LTD.                     0

  SOUTH AFRICAN AIRWAYS                       2

  SWISS INTERNATIONAL AIRLINES                15

  TACA INT\'L AIRLINES                        21

  TAP-PORTUGUESE AIRLINES                     4

  THAI AIRWAYS INT\'L LTD.                    0

  THOMAS COOK AIRLINES, UK LTD.               7

  THOMSONFLY LTD.                             247

  TITAN AIRWAYS                               0

  TRANSPORTES AEREOS DE CABO                  0

  TAM-LINHAS AEREAS, S.A.                     143

  TRAVELSPAN G.T. INC. S.A.                   0

  TURK HAVA YOLLARI, A.O.                     0

  UZBEKISTAN AIRWAYS                          0

  VARIG, S. A.                                0

  VIRGIN ATLANTIC AIRWAYS                     145

  WESTJET                                     18

  106 Foreign Carriers                        1691
  ------------------------------------------- ---------------------------

*Next page: complaints by category*

  ------------------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- ----------- --- ------------
  **Summary of Complaints                                                                                                                                                                     
  By Complaint Category**                                                                                                                                                                     

                                                                                                                                                                                              

  **[Foreign                                                                                                                                                                                  
  Carriers]{.underline}**                                                                                                                                                                     

  **Total number of                                                                                                                                                                           
  complaints                                                                                                                                                                                  
  submitted:  1691**                                                                                                                                                                          

                                                                                                                                                                                              

                            Vision     Hearing    Vision &   Paraplegic   Quadriplegic   Other        Oxygen   Stretcher   Other        Other       Mentally   Communicable   Allergies       Total of
                            Impaired   Impaired   Hearing                                wheelchair                        Disability   Assistive   Impaired   Disease                        Category of
                                                  Impaired                                                                              Device                                                Complaints

  Refusal To Board          0          1          1          1            1              5            4        1           9            1           0          1              0               25
  Passenger                                                                                                                                                                                   

  Refusal to Board w/o      0          0          0          1            0              3            0        0           4            0           2          0              0               10
  Attendant                                                                                                                                                                                   

  Security Issues Regarding 1          0          0          0            0              6            0        0           1            0           0          0              0               8
  Disability                                                                                                                                                                                  

  Aircraft Not Accessible   0          0          0          0            1              3            0        0           1            0           0          0              0               5

  Airport Not Accessible    0          0          0          1            1              6            0        0           1            6           0          0              0               15

  Advance Notice Dispute    1          0          0          0            0              4            8        1           4            3           0          0              0               21

  Seating Accommodation     4          6          0          8            4              87           0        7           67           0           0          0              0               183

  Failure to Provide        21         8          0          5            0              618          23       0           45           3           3          0              5               731
  Assistance                                                                                                                                                                                  

  Damage to Assistive       0          0          0          4            2              255          0        0           0            35          0          0              0               296
  Device                                                                                                                                                                                      

  Storage and Delay of      0          0          0          6            0              65           1        0           4            11          0          0              0               87
  Assistive Device                                                                                                                                                                            

  Service Animal Problem    15         0          0          0            0              1            0        0           1            0           2          0              0               19

  Unsatisfactory Info       0          0          0          5            1              40           9        0           18           1           1          0              0               75

  Other                     3          4          0          7            0              158          6        0           15           2           1          1              19              216

  Total of Category of      45         19         1          38           10             1251         51       9           170          62          9          2              24              1691
  Disability                                                                                                                                                                                  
  ------------------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- ----------- --- ------------