Appendix B

# 

# Rhode Island Performance Metrics

# All data included here is taken from the Rhode Island Carrier-to-Carrier Reports. This table is provided as a reference tool for the convenience of the reader. No conclusions are to be drawn from the raw data contained in this table. Our analysis is based on the totality of the circumstances, such that we may use non-metric evidence, and may rely more heavily on some metrics more than others, in making our determination. The inclusion of these particular metrics in this table does not necessarily mean that we relied on all of these metrics nor that other metrics may not also be important in our analysis. Some metrics that we have relied on in the past and may rely on for a future application were not included here because there was no data provided for them (usually either because there was no activity, or because the metrics are still under development). Metrics with no retail analog provided are usually compared with a benchmark. Note that for some metrics during the period provided there may be changes in the metric definition, or changes in the retail analog applied, making it difficult to compare the data over time.

AGGREGATE METRICS

  ---------------------------------------------------------------------------------
  **Metric No.**        **Metric Name**
  --------------------- -----------------------------------------------------------
  ***Preorder and OSS   
  Availability:***      

  MR-1-01               Create Trouble

  MR-1-02               Status Trouble

  MR-1-03               Modify Trouble

  MR-1-04               Request Cancellation of Trouble

  MR-1-05               Trouble Report History (by TN/Circuit)

  MR-1-06               Test Trouble (POTS Only)

  OR-1-02               \% On Time LSRC -- Flow Through

  OR-1-04               \% On Time LSRC/ASRC No Facility Check

  OR-1-06               \% On Time LSRC/ASRC - Facility Check

  OR-1-08               \% On Time ASRC No Facility Check (Non DS0, DS1 & DS3)

  OR-1-10               \% On Time ASRC Facility Check DS0

  OR-1-12               \% On Time FOC

  OR-1-13               \% On Time Design Layout Record (DLR)

  OR-1-19               \% On Time Resp. - Request for Inbound Augment Trunks

  PO-1-01               Customer Service Record

  PO-1-02               Due Date Availability

  PO-1-03               Address Validation

  PO-1-04               Product & Service Availability

  PO-1-05               Telephone Number Availability & Reservation

  PO-1-06               Facility Availability (Loop Qualification)

  PO-1-07               Rejected Query

  PO-1-08               \% Timeouts

  PO-1-09               Parsed CSR

  PO-2-01               OSS Interf. Avail. -- Total

  PO-2-02               OSS Interf. Avail - Prime Time - Electronic Bonding

  PO-2-03               OSS Interf. Avail - Non-Prime - Electronic Bonding

  PO-4-01               \% Notices Sent on Time - CLEC Orig.

  PO-4-02               Change Mgmt. Notice - Delay 1-7 Days - CLEC Orig.

  PO-8-01               Average Response Time - Manual Loop Qualification

  PO-8-02               Average Response Time - Engineering Record Request

  ***Change Management, 
  Billing, OS/DA,       
  Interconnection and   
  Collocation:***       

  BI-1-02               \% DUF in 4 Business Days

  BI-2-01               Timeliness of Carrier Bill

  BI-3-01               \% Billing Adjustments - Dollars Adjusted

  BI-3-02               \% Billing Adjustments - Number of Adjustments

  NP-1-01               \% Final Trunk Groups Exceeding Blocking Standard

  NP-1-02               \% FTG Exceeding Blocking Std. --(No Exceptions)

  NP-1-03               Number FTG Exceeding Blocking Std. -- 2 Months

  NP-1-04               Number FTG Exceeding Blocking Std. -- 3 Months

  NP-2-01               \% On Time Response to Request for Physical Collocation

  NP-2-02               \% On Time Response to Request for Virtual Collocation

  NP-2-03               Average Interval -- Physical Collocation

  NP-2-04               Average Interval -- Virtual Collocation

  NP-2-05               \% On Time -- Physical Collocation

  NP-2-06               \% On Time -- Virtual Collocation

  NP-2-07               Average Delay Days -- Physical Collocation

  NP-2-08               Average Delay Days -- Virtual Collocation

  ***Ordering:***       

  OR-2-02               \% On Time LSR Reject -- Flow Through

  OR-2-04               \% On Time LSR/ASR Reject No Facility Check

  OR-2-06               \% On Time LSR/ASR Reject Facility Check

  OR-2-08               \% On Time ASR Reject No Facility Check

  OR-2-10               \% On Time ASR Reject Facility Check

  OR-2-11               Average Trunk ASR Reject Time

  OR-2-12               \% On Time Trunk ASR Reject

  OR-3-01               \% Rejects

  OR-4-02               Completion Notice (BCN) -- % On Time

  OR-4-05               Work Completion Notice (PCN) -- % On Time

  OR-5-01               \% Flow Through - Total

  OR-5-03               \% Flow Through Achieved

  OR-6-01               \% Accuracy -- Order

  OR-6-02               \% Accuracy -- Opportunities

  OR-6-03               \% Accuracy -- LSRC

  OR-7-01               \% Order Confirmation/Rejects sent within 3 Business Days

  ***Provisioning:***   

  PR-1-09               Av. Interval Offered -- Total - EEL -- Backbone

  PR-2-01               Av. Interval Completed -- Total No Dispatch

  PR-2-02               Av. Interval Completed -- Total Dispatch

  PR-2-03               Average Interval Completed -- Dispatch (1-5 Lines)

  PR-2-04               Average Interval Completed - Dispatch (6-9 Lines)

  PR-2-05               Average Interval Completed - Dispatch (\>= 10 Lines)

  PR-2-06               Av. Interval Completed -- DS0

  PR-2-07               Av. Interval Completed -- DS1

  PR-2-08               Av. Interval Completed -- DS3

  PR-2-09               Av. Interval Completed -- Total - EEL -- Loop

  PR-2-18               Av. Interval Completed - Disconnects

  PR-4-01               \% Missed Appointment -- Verizon -- DS0

  PR-4-02               Average Delay Days -- Total

  PR-4-03               \% Missed Appointment -- Customer

  PR-4-04               \% Missed Appointment -- Verizon -- Dispatch

  PR-4-05               \% Missed Appointment -- Verizon -- No Dispatch

  PR-4-07               \% On Time Performance -- LNP Only

  PR-4-08               \% Missed Appt. -- Customer -- Due to Late Order Conf.

  PR-4-14               \% Completed On Time (with Serial Number)

  PR-5-01               \% Missed Appointment -- Verizon -- Facilities

  PR-5-02               \% Orders Held for Facilities \> 15 Days

  PR-5-03               \% Orders Held for Facilities \> 60 Days

  PR-6-01               \% Installation Troubles reported within 30 Days

  PR-6-02               \% Installation Troubles reported within 7 Days

  PR-6-03               \% Inst. Troubles reported w/ in 30 Days - FOK/TOK/CPE

  PR-8-01               Open Orders in a Hold Status \> 30 Days

  PR-8-02               Open Orders in a Hold Status \> 90 Days

  PR-9-01               \% On Time Performance -- Hot Cut

  PR-9-08               Average Duration of Service Interruption

                        

                        

                        

  ***Maintenance and    
  Repair:***            

  MR-2-01               Network Trouble Report Rate

  MR-2-02               Network Trouble Report Rate - Loop

  MR-2-03               Network Trouble Report Rate - Central Office

  MR-2-04               \% Subsequent Reports

  MR-2-05               \% CPE/TOK/FOK Trouble Report Rate

  MR-3-01               \% Missed Repair Appointment -- Loop

  MR-3-02               \% Missed Repair Appointment -- Central Office

  MR-3-03               \% CPE/TOK/FOK - Missed Appointment

  MR-3-04               \% Missed Repair Appointment - No Double Dispatch

  MR-3-05               \% Missed Repair Appointment - Double Dispatch

  MR-4-01               Mean Time To Repair -- Total

  MR-4-02               Mean Time To Repair -- Loop Trouble

  MR-4-03               Mean Time To Repair -- Central Office Trouble

  MR-4-04               \% Cleared (all troubles) within 24 Hours

  MR-4-05               \% Out of Service \> 2 Hours

  MR-4-06               \% Out of Service \> 4 Hours

  MR-4-07               \% Out of Service \> 12 Hours

  MR-4-08               \% Out of Service \> 24 Hours

  MR-5-01               \% Repeat Reports within 30 Days
  ---------------------------------------------------------------------------------

**DISAGGREGATED METRICS**

<table style="width:100%;">
<colgroup>
<col style="width: 10%" />
<col style="width: 38%" />
<col style="width: 3%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 6%" />
</colgroup>
<thead>
<tr class="header">
<th>Metric</th>
<th></th>
<th colspan="2">July</th>
<th colspan="2">August</th>
<th colspan="2">September</th>
<th colspan="2">October</th>
<th colspan="2">November</th>
<th></th>
</tr>
<tr class="odd">
<th>Number</th>
<th>Metric Name</th>
<th>VZ</th>
<th>CLEC</th>
<th>VZ</th>
<th>CLEC</th>
<th>VZ</th>
<th>CLEC</th>
<th>VZ</th>
<th>CLEC</th>
<th>VZ</th>
<th>CLEC</th>
<th>Notes</th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td colspan="13"><h1 id="pre-ordering-oss-availibility"
class="Appendix-Heading">PRE-ORDERING &amp; OSS AVAILIBILITY</h1></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PO-1 - Response Time OSS Ordering
Interface</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PO-1-01-6020</td>
<td>Customer Service Record - EDI</td>
<td>1.39</td>
<td>2.56</td>
<td>1.42</td>
<td>4.79</td>
<td>1.41</td>
<td>2.92</td>
<td>1.31</td>
<td>2.81</td>
<td>1.33</td>
<td>2.58</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-01-6030</td>
<td>Customer Service Record - CORBA</td>
<td>1.39</td>
<td>0.88</td>
<td>1.42</td>
<td>0.8</td>
<td>1.41</td>
<td>0.81</td>
<td>1.31</td>
<td>0.64</td>
<td>1.33</td>
<td>0.68</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-1-01-6050</td>
<td>Customer Service Record -Web GUI</td>
<td>1.39</td>
<td>2.98</td>
<td>1.42</td>
<td>2.8</td>
<td>1.41</td>
<td>2.84</td>
<td>1.31</td>
<td>2.65</td>
<td>1.33</td>
<td>2.63</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-02-6020</td>
<td>Due Date Availability - EDI</td>
<td>0.09</td>
<td>NA</td>
<td>0.09</td>
<td>NA</td>
<td>0.09</td>
<td>NA</td>
<td>0.07</td>
<td>NA</td>
<td>0.07</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-1-02-6030</td>
<td>Due Date Availability - CORBA</td>
<td>0.09</td>
<td>NA</td>
<td>0.09</td>
<td>NA</td>
<td>0.09</td>
<td>NA</td>
<td>0.07</td>
<td>NA</td>
<td>0.07</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-02-6050</td>
<td>Due Date Availability - Web GUI</td>
<td>0.09</td>
<td>2.32</td>
<td>0.09</td>
<td>2.34</td>
<td>0.09</td>
<td>2.47</td>
<td>0.07</td>
<td>2.19</td>
<td>0.07</td>
<td>2.26</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-1-03-6020</td>
<td>Address Validation - EDI</td>
<td>4.34</td>
<td>4.97</td>
<td>4.42</td>
<td>4.96</td>
<td>4.34</td>
<td>4.33</td>
<td>4.07</td>
<td>5.58</td>
<td>3.85</td>
<td>5.42</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-03-6030</td>
<td>Address Validation - CORBA</td>
<td>4.34</td>
<td>3.97</td>
<td>4.42</td>
<td>3.63</td>
<td>4.34</td>
<td>3.69</td>
<td>4.07</td>
<td>2.89</td>
<td>3.85</td>
<td>3.16</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-1-03-6050</td>
<td>Address Validation - Web GUI</td>
<td>4.34</td>
<td>4.35</td>
<td>4.42</td>
<td>4.44</td>
<td>4.34</td>
<td>4.88</td>
<td>4.07</td>
<td>4.43</td>
<td>3.85</td>
<td>4.89</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-04-6020</td>
<td>Product &amp; Service Availability - EDI</td>
<td>9.9</td>
<td>NA</td>
<td>10.11</td>
<td>NA</td>
<td>10.07</td>
<td>NA</td>
<td>9.02</td>
<td>NA</td>
<td>8.48</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-1-04-6030</td>
<td>Product &amp; Service Availability - CORBA</td>
<td>9.9</td>
<td>NA</td>
<td>10.11</td>
<td>NA</td>
<td>10.07</td>
<td>NA</td>
<td>9.02</td>
<td>NA</td>
<td>8.48</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-04-6050</td>
<td>Product &amp; Service Availability - Web GUI</td>
<td>9.9</td>
<td>6.88</td>
<td>10.11</td>
<td>7.25</td>
<td>10.07</td>
<td>6.6</td>
<td>9.02</td>
<td>6.21</td>
<td>8.48</td>
<td>5.98</td>
<td>4</td>
</tr>
<tr class="odd">
<td>PO-1-05-6020</td>
<td>Telephone Number Availability &amp; Reservation - EDI</td>
<td>5.26</td>
<td>NA</td>
<td>5.35</td>
<td>NA</td>
<td>5.23</td>
<td>NA</td>
<td>4.95</td>
<td>NA</td>
<td>5.37</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-05-6030</td>
<td>Telephone Number Availability &amp; Reservation - CORBA</td>
<td>5.26</td>
<td>NA</td>
<td>5.35</td>
<td>NA</td>
<td>5.23</td>
<td>3.12</td>
<td>4.95</td>
<td>3.69</td>
<td>5.37</td>
<td>3.52</td>
<td>3,4,5</td>
</tr>
<tr class="odd">
<td>PO-1-05-6050</td>
<td>Telephone Number Availability &amp; Reservation - Web GUI</td>
<td>5.26</td>
<td>5.76</td>
<td>5.35</td>
<td>6.27</td>
<td>5.23</td>
<td>6.53</td>
<td>4.95</td>
<td>5.91</td>
<td>5.37</td>
<td>6.13</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-06-6020</td>
<td>Facility Availability (Loop Qualification) - EDI</td>
<td>2.45</td>
<td>NA</td>
<td>7.54</td>
<td>NA</td>
<td>2.58</td>
<td>NA</td>
<td>3.02</td>
<td>3.63</td>
<td>3.51</td>
<td>4.36</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-1-06-6030</td>
<td>Facility Availability (Loop Qualification) - CORBA</td>
<td>2.45</td>
<td>NA</td>
<td>7.54</td>
<td>NA</td>
<td>2.58</td>
<td>NA</td>
<td>3.02</td>
<td>NA</td>
<td>3.51</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-06-6050</td>
<td>Facility Availability (Loop Qualification) - Web GUI</td>
<td>2.45</td>
<td>4.78</td>
<td>7.54</td>
<td>4.69</td>
<td>2.58</td>
<td>4.99</td>
<td>3.02</td>
<td>4.52</td>
<td>3.51</td>
<td>4.65</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-1-07-6020</td>
<td>Rejected Query - EDI</td>
<td>0.05</td>
<td>2.73</td>
<td>0.05</td>
<td>2.64</td>
<td>0.05</td>
<td>2.69</td>
<td>0.04</td>
<td>2.62</td>
<td>0.04</td>
<td>2.14</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-07-6030</td>
<td>Rejected Query - CORBA</td>
<td>0.05</td>
<td>0.64</td>
<td>0.05</td>
<td>0.68</td>
<td>0.05</td>
<td>0.68</td>
<td>0.04</td>
<td>0.6</td>
<td>0.04</td>
<td>0.61</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-1-07-6050</td>
<td>Rejected Query - Web GUI</td>
<td>0.05</td>
<td>3.44</td>
<td>0.05</td>
<td>3.51</td>
<td>0.05</td>
<td>3.52</td>
<td>0.04</td>
<td>3.38</td>
<td>0.04</td>
<td>3.2</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-08-6020</td>
<td>% Timeouts - EDI</td>
<td></td>
<td>0.52</td>
<td></td>
<td>0.95</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0.23</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-1-08-6030</td>
<td>% Timeouts - CORBA</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-08-6050</td>
<td>% Timeouts - Web GUI</td>
<td></td>
<td>0.31</td>
<td></td>
<td>0.63</td>
<td></td>
<td>0.97</td>
<td></td>
<td>0.32</td>
<td></td>
<td>0.04</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-1-09-6020</td>
<td>Parsed CSR - EDI</td>
<td>1.39</td>
<td>4.03</td>
<td>1.42</td>
<td>2.25</td>
<td>1.41</td>
<td>2.06</td>
<td>1.31</td>
<td>1.85</td>
<td>1.33</td>
<td>1.77</td>
<td></td>
</tr>
<tr class="even">
<td>PO-1-09-6030</td>
<td>Parsed CSR - CORBA</td>
<td rowspan="2">1.39</td>
<td>0.28</td>
<td>1.42</td>
<td>0.3</td>
<td>1.41</td>
<td>0.32</td>
<td>1.31</td>
<td>0.31</td>
<td>1.33</td>
<td>0.27</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PO-2 - OSS Interface Availability</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PO-2-01-6020</td>
<td>OSS Interf. Avail. – Total - EDI</td>
<td></td>
<td>99.77</td>
<td></td>
<td>99.99</td>
<td></td>
<td>99.97</td>
<td></td>
<td>99.97</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-2-01-6030</td>
<td>OSS Interf. Avail. – Total - CORBA</td>
<td></td>
<td>99.89</td>
<td></td>
<td>99.98</td>
<td></td>
<td>99.9</td>
<td></td>
<td>99.95</td>
<td></td>
<td>99.96</td>
<td></td>
</tr>
<tr class="even">
<td>PO-2-01-6040</td>
<td>OSS Interf. Avail. – Total - Maint. Web GUI (RETAS)</td>
<td></td>
<td>99.07</td>
<td></td>
<td>99.96</td>
<td></td>
<td>96.05</td>
<td></td>
<td>99.4</td>
<td></td>
<td>99.85</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-2-01-6050</td>
<td>OSS Interf. Avail. – Total - Pre-order/Order WEB GUI</td>
<td></td>
<td>99.07</td>
<td></td>
<td>99.96</td>
<td></td>
<td>96.05</td>
<td></td>
<td>99.4</td>
<td></td>
<td>99.85</td>
<td></td>
</tr>
<tr class="even">
<td>PO-2-01-6060</td>
<td>OSS Interf. Avail. - Total - Electronic Bonding</td>
<td></td>
<td>99.93</td>
<td></td>
<td>99.93</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-2-02-6020</td>
<td>OSS Interf. Avail. – Prime Time - EDI</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>99.99</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="even">
<td>PO-2-02-6030</td>
<td>OSS Interf. Avail. – Prime Time - CORBA</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>99.99</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-2-02-6040</td>
<td>OSS Interf. Avail. – Prime Time - Maint. Web GUI (RETAS)</td>
<td></td>
<td>99.93</td>
<td></td>
<td>100</td>
<td></td>
<td>98.12</td>
<td></td>
<td>99.54</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="even">
<td>PO-2-02-6050</td>
<td>OSS Interf. Avail. – Prime Time - Pre-order/Order WEB GUI</td>
<td></td>
<td>99.93</td>
<td></td>
<td>100</td>
<td></td>
<td>98.12</td>
<td></td>
<td>99.54</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-2-02-6060</td>
<td>OSS Interf. Avail - Prime Time - Electronic Bonding</td>
<td></td>
<td>99.89</td>
<td></td>
<td>99.9</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="even">
<td>PO-2-03-6020</td>
<td>OSS Interf. Avail. – Non-Prime - EDI</td>
<td></td>
<td>99.41</td>
<td></td>
<td>99.96</td>
<td></td>
<td>99.93</td>
<td></td>
<td>99.91</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-2-03-6030</td>
<td>OSS Interf. Avail. – Non-Prime - CORBA</td>
<td></td>
<td>99.71</td>
<td></td>
<td>99.94</td>
<td></td>
<td>99.76</td>
<td></td>
<td>99.86</td>
<td></td>
<td>99.89</td>
<td></td>
</tr>
<tr class="even">
<td>PO-2-03-6040</td>
<td>OSS Interf. Avail. – Non-Prime - Maint. Web GUI (RETAS)</td>
<td></td>
<td>97.75</td>
<td></td>
<td>99.88</td>
<td></td>
<td>92.94</td>
<td></td>
<td>99.14</td>
<td></td>
<td>99.59</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-2-03-6050</td>
<td>OSS Interf. Avail. – Non-Prime - Pre-order/Order WEB GUI</td>
<td></td>
<td>97.75</td>
<td></td>
<td>99.88</td>
<td></td>
<td>92.94</td>
<td></td>
<td>99.14</td>
<td></td>
<td>99.59</td>
<td></td>
</tr>
<tr class="even">
<td>PO-2-03-6060</td>
<td>OSS Interf. Avail - Non-Prime - Electronic Bonding</td>
<td rowspan="2"></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PO-8 - Manual Loop Qualification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PO-8-01-2000</td>
<td>Average Response Time - Manual Loop Qualification</td>
<td></td>
<td>UD</td>
<td></td>
<td>UD</td>
<td></td>
<td>NEF</td>
<td></td>
<td>NEF</td>
<td></td>
<td>NEF</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-8-02-2000</td>
<td>Average Response Time - Engineering Record Request</td>
<td rowspan="3"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>Change Notification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PO-4 - Timeliness of Change Management
Notice</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PO-4-01-6611</td>
<td>% Notices Sent on Time - Emergency Maint.</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>1,2,3,4</td>
</tr>
<tr class="odd">
<td>PO-4-01-6621</td>
<td>% Notices Sent on Time - Regulatory</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td>1,2</td>
</tr>
<tr class="even">
<td>PO-4-01-6631</td>
<td>% Notices Sent on Time - Industry Standard</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-4-01-6641</td>
<td>% Notices Sent on Time - Verizon Orig.</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td>2</td>
</tr>
<tr class="even">
<td>PO-4-01-6651</td>
<td>% Notices Sent on Time - CLEC Orig.</td>
<td rowspan="3"></td>
<td>100</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td>1</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Change Confirmation</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PO-4 - Timeliness of Change Management
Notice</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PO-4-02-6622</td>
<td>Change Mgmt. Notice - Delay 1-7 Days - Regulatory</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PO-4-02-6632</td>
<td>Change Mgmt. Notice - Delay 1-7 Days - Ind. Std.</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PO-4-02-6642</td>
<td>Change Mgmt. Notice - Delay 1-7 Days - Verizon Orig.</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PO-4-02-6652</td>
<td>Change Mgmt. Notice - Delay 1-7 Days - CLEC Orig.</td>
<td rowspan="3"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Trouble Reporting (OSS)</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-1 - Response Time OSS Maintenance
Interface</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-1-01-2000</td>
<td>Create Trouble</td>
<td>6.52</td>
<td>6.47</td>
<td>6.8</td>
<td>6.62</td>
<td>6.84</td>
<td>6.45</td>
<td>7.03</td>
<td>6.06</td>
<td>7.19</td>
<td>3.47</td>
<td></td>
</tr>
<tr class="even">
<td>MR-1-02-2000</td>
<td>Status Trouble</td>
<td>5.05</td>
<td>NA</td>
<td>5.22</td>
<td>3.47</td>
<td>4.98</td>
<td>NA</td>
<td>4.79</td>
<td>NA</td>
<td>4.9</td>
<td>0.61</td>
<td>2</td>
</tr>
<tr class="odd">
<td>MR-1-03-2000</td>
<td>Modify Trouble</td>
<td>6.47</td>
<td>NA</td>
<td>6.72</td>
<td>NA</td>
<td>6.76</td>
<td>NA</td>
<td>6.93</td>
<td>NA</td>
<td>7.05</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>MR-1-04-2000</td>
<td>Request Cancellation of Trouble</td>
<td>7.65</td>
<td>8.42</td>
<td>7.89</td>
<td>5.88</td>
<td>7.94</td>
<td>NA</td>
<td>8.14</td>
<td>NA</td>
<td>8.36</td>
<td>NA</td>
<td>1,2</td>
</tr>
<tr class="odd">
<td>MR-1-05-2000</td>
<td>Trouble Report History (by TN/Circuit)</td>
<td>0.61</td>
<td>1.7</td>
<td>0.65</td>
<td>1.89</td>
<td>0.62</td>
<td>1.96</td>
<td>0.46</td>
<td>1.63</td>
<td>0.41</td>
<td>0.92</td>
<td></td>
</tr>
<tr class="even">
<td>MR-1-06-2000</td>
<td>Test Trouble (POTS Only)-RETAIL only</td>
<td>58.8</td>
<td>49.59</td>
<td>57.04</td>
<td>52.76</td>
<td>62.41</td>
<td>52.13</td>
<td>62.6</td>
<td>55.44</td>
<td>56.04</td>
<td>45.64</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="13"><em><strong>BILLING</strong></em></td>
</tr>
<tr class="even">
<td colspan="2"><strong>BI-1 - Timeliness of Daily Usage
Feed</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>BI-1-02-2030</td>
<td>% DUF in 4 Business Days</td>
<td rowspan="2"></td>
<td>98.75</td>
<td></td>
<td>99.93</td>
<td></td>
<td>99.79</td>
<td></td>
<td>99.58</td>
<td></td>
<td>99.93</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>BI-2 - Timeliness of Carrier Bill</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>BI-2-01-2000</td>
<td>Timeliness of Carrier Bill</td>
<td></td>
<td>99.36</td>
<td></td>
<td>100</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>BI-2-01-2030</td>
<td>Timeliness of Carrier Bill</td>
<td rowspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>98.05</td>
<td></td>
<td>99.4</td>
<td></td>
<td>99.44</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>BI-3 - Billing Accuracy</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>BI-3-01-2030</td>
<td>% Billing Adjustments - Dollars Adjusted</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>0.3</td>
<td>0</td>
<td>0.64</td>
<td>0.56</td>
<td>0.72</td>
<td>0.08</td>
<td></td>
</tr>
<tr class="odd">
<td>BI-3-02-2000</td>
<td>% Billing Adjustments - Number of Adjustments</td>
<td>0.25</td>
<td>0.08</td>
<td>0.23</td>
<td>0.03</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>BI-3-02-2030</td>
<td>% Billing Adjustments - Number of Adjustments</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>0.21</td>
<td>0</td>
<td>0.23</td>
<td>0.09</td>
<td>0.2</td>
<td>0.08</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="13"><h1 id="resale-ordering"
class="Appendix-Heading">RESALE Ordering</h1></td>
</tr>
<tr class="even">
<td colspan="2"><strong>POTS &amp; Pre-qualified Complex -
Electronically Submitted</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-1 - Order Confirmation
Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-02-2320</td>
<td>% On Time LSRC – Flow Through</td>
<td></td>
<td>99.68</td>
<td></td>
<td>99.64</td>
<td></td>
<td>99.33</td>
<td></td>
<td>100</td>
<td></td>
<td>99.4</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-04-2100</td>
<td>% On Time LSRC/ASRC No Facility Check</td>
<td></td>
<td>96.86</td>
<td></td>
<td>99.27</td>
<td></td>
<td>97.38</td>
<td></td>
<td>98.53</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-06-2320</td>
<td>% On Time LSRC/ASRC Facility Check</td>
<td rowspan="2"></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-2 - Reject Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-02-2320</td>
<td>% On Time LSR Reject – Flow Through</td>
<td></td>
<td>98.55</td>
<td></td>
<td>100</td>
<td></td>
<td>99.7</td>
<td></td>
<td>100</td>
<td></td>
<td>99.44</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-2-04-2320</td>
<td>% On Time LSR/ASR Reject No Facility Check</td>
<td></td>
<td>92.15</td>
<td></td>
<td>91.75</td>
<td></td>
<td>93.2</td>
<td></td>
<td>91.52</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-06-2320</td>
<td>% On Time LSR/ASR Reject Facility Check</td>
<td rowspan="3"></td>
<td>100</td>
<td></td>
<td>0</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>1,2,3</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>2 Wire Digital Services</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-1 - Order Confirmation Timeliness - Requiring
Loop Qualification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-04-2341</td>
<td>% On Time LSRC/ASRC No Facility Check</td>
<td></td>
<td>92.31</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>2,3,4,5</td>
</tr>
<tr class="even">
<td>OR-1-06-2341</td>
<td>% On Time LSRC/ASRC Facility Check</td>
<td rowspan="2"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td>3</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-2 - Reject Timeliness - Requiring Loop
Qualification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-04-2341</td>
<td>% On Time LSR/ASR Reject No Facility Check</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>2,4,5</td>
</tr>
<tr class="odd">
<td>OR-2-06-2341</td>
<td>% On Time LSR/ASR Reject Facility Check</td>
<td rowspan="3"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>POTS / Special Services -
Aggregate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-3 - Percent Rejects</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-3-01-2000</td>
<td>% Rejects</td>
<td rowspan="2"></td>
<td>35.68</td>
<td></td>
<td>30.79</td>
<td></td>
<td>29.25</td>
<td></td>
<td>29.56</td>
<td></td>
<td>34.35</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-4 - Timeliness of Completion
Notification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-4-02-2000</td>
<td>Completion Notice (BCN) – % On Time</td>
<td></td>
<td>98.29</td>
<td></td>
<td>98.81</td>
<td></td>
<td>98.69</td>
<td></td>
<td>83.78</td>
<td></td>
<td>86.44</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-4-05-2000</td>
<td>Work Completion Notice (PCN) – % On Time</td>
<td rowspan="2"></td>
<td>99.85</td>
<td></td>
<td>100</td>
<td></td>
<td>99.85</td>
<td></td>
<td>100</td>
<td></td>
<td>99.86</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-5 - Percent Flow-Through</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-5-01-2000</td>
<td>% Flow Through - Total</td>
<td></td>
<td>54.54</td>
<td></td>
<td>49.26</td>
<td></td>
<td>50.81</td>
<td></td>
<td>56.52</td>
<td></td>
<td>46.24</td>
<td></td>
</tr>
<tr class="even">
<td>OR-5-03-2000</td>
<td>% Flow Through Achieved</td>
<td rowspan="2"></td>
<td>93.32</td>
<td></td>
<td>97.09</td>
<td></td>
<td>97.95</td>
<td></td>
<td>97.24</td>
<td></td>
<td>97.41</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-6 - Order Accuracy</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-6-01-2000</td>
<td>% Accuracy - Orders</td>
<td></td>
<td>90.26</td>
<td></td>
<td>93.61</td>
<td></td>
<td>93.31</td>
<td></td>
<td>93.7</td>
<td></td>
<td>90.29</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-6-02-2000</td>
<td>% Accuracy – Opportunities</td>
<td></td>
<td>98.12</td>
<td></td>
<td>99.04</td>
<td></td>
<td>99.23</td>
<td></td>
<td>99.2</td>
<td></td>
<td>98.57</td>
<td></td>
</tr>
<tr class="even">
<td>OR-6-03-2000</td>
<td>% Accuracy – LSRC</td>
<td rowspan="2"></td>
<td>99.29</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>99.77</td>
<td></td>
<td>99.5</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-7 - Order Completeness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-7-01-2000</td>
<td>% Order Confirmation/Rejects sent within 3 Business Days</td>
<td rowspan="3"></td>
<td>99.84</td>
<td></td>
<td>99.63</td>
<td></td>
<td>99.59</td>
<td></td>
<td>99.56</td>
<td></td>
<td>99.45</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Special Services - Electronically
Submitted</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-1 - Order Confirmation
Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-04-2210</td>
<td>% On Time LSRC/ASRC No Facility Check DS0</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-04-2211</td>
<td>% On Time LSRC/ASRC No Facility Check DS1</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-04-2213</td>
<td>% On Time LSRC/ASRC No Facility Check DS3</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-04-2214</td>
<td>% On Time LSRC/ASRC No Facility Check (Non DS0, DS1, &amp; DS3)</td>
<td></td>
<td>94.12</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-06-2210</td>
<td>% On Time LSRC/ASRC Facility Check DS0</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-06-2211</td>
<td>% On Time LSRC/ASRC Facility Check DS1</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-06-2213</td>
<td>% On Time LSRC/ASRC Facility Check DS3</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-06-2214</td>
<td>% On Time LSRC/ASRC Facility Check (Non DS0, DS1, &amp; DS3)</td>
<td rowspan="2"></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>75</td>
<td></td>
<td>100</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-2 - Reject Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-04-2200</td>
<td>% On Time LSR/ASR Reject No Facility Check</td>
<td></td>
<td>81.25</td>
<td></td>
<td>100</td>
<td></td>
<td>90.48</td>
<td></td>
<td>90</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-2-06-2200</td>
<td>% On Time LSR/ASR Reject Facility Check</td>
<td rowspan="3"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>POTS - Provisioning - Total</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-2 - Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-04-2100</td>
<td>Average Interval Completed - Dispatch (6-9 Lines)</td>
<td>7.5</td>
<td>6</td>
<td>3</td>
<td>7</td>
<td>2</td>
<td>8.67</td>
<td>3.5</td>
<td>NA</td>
<td>3.13</td>
<td>4.33</td>
<td>1,2,3</td>
</tr>
<tr class="odd">
<td>PR-2-05-2100</td>
<td>Average Interval Completed - Dispatch (&gt;= 10 Lines)</td>
<td rowspan="2">NA</td>
<td>5.75</td>
<td>3</td>
<td>3</td>
<td>4.33</td>
<td>NA</td>
<td>3.5</td>
<td>7.67</td>
<td>NA</td>
<td>4</td>
<td>1,2,4,5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-4 - Missed Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-02-2100</td>
<td>Average Delay Days – Total</td>
<td>1.82</td>
<td>1.8</td>
<td>2.27</td>
<td>13.5</td>
<td>2.17</td>
<td>1</td>
<td>3.65</td>
<td>NA</td>
<td>2.51</td>
<td>NA</td>
<td>1,2,3</td>
</tr>
<tr class="even">
<td>PR-4-03-2100</td>
<td>% Missed Appointment – Customer</td>
<td>1.39</td>
<td>0.95</td>
<td>1.24</td>
<td>1.32</td>
<td>1.47</td>
<td>1.1</td>
<td>1.18</td>
<td>1.64</td>
<td>1.44</td>
<td>1.72</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-04-2100</td>
<td>% Missed Appointment – Verizon – Dispatch</td>
<td>3.23</td>
<td>5.56</td>
<td>3.85</td>
<td>2.27</td>
<td>4.63</td>
<td>1.12</td>
<td>3.47</td>
<td>0</td>
<td>2.41</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-05-2100</td>
<td>% Missed Appointment – Verizon – No Dispatch</td>
<td>0.06</td>
<td>0</td>
<td>0.04</td>
<td>0</td>
<td>0.02</td>
<td>0</td>
<td>0.02</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-08-2100</td>
<td>% Missed Appt. – Customer – Late Order Conf.</td>
<td rowspan="2"></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-6 - Installation Quality</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-6-01-2100</td>
<td>% Installation Troubles reported within 30 Days</td>
<td>4.55</td>
<td>2.39</td>
<td>3.78</td>
<td>2.16</td>
<td>4.06</td>
<td>2.05</td>
<td>4.49</td>
<td>1.57</td>
<td>3.56</td>
<td>2.43</td>
<td></td>
</tr>
<tr class="even">
<td>PR-6-02-2100</td>
<td>% Installation Troubles reported within 7 Days</td>
<td>2.52</td>
<td>1.04</td>
<td>2.19</td>
<td>1.35</td>
<td>2.38</td>
<td>0.92</td>
<td>2.74</td>
<td>1.05</td>
<td>2.17</td>
<td>1.79</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-6-03-2100</td>
<td>% Inst. Troubles reported w/ in 30 Days - FOK/TOK/CPE</td>
<td rowspan="2">3.06</td>
<td>2.24</td>
<td>3.22</td>
<td>1.71</td>
<td>3.13</td>
<td>1.64</td>
<td>3.07</td>
<td>2.17</td>
<td>2.86</td>
<td>2.68</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-8 - Open Orders in a Hold
Status</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-8-01-2100</td>
<td>Open Orders in a Hold Status &gt; 30 Days</td>
<td>0</td>
<td>1.91</td>
<td>0</td>
<td>0.83</td>
<td>0</td>
<td>0.78</td>
<td>0</td>
<td>0.15</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>PR-8-02-2100</td>
<td>Open Orders in a Hold Status &gt; 90 Days</td>
<td>0</td>
<td>1.91</td>
<td>0</td>
<td>0.83</td>
<td>0</td>
<td>0.78</td>
<td>0</td>
<td>0.15</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><h1 id="pots---business" class="Appendix-Heading">POTS -
Business</h1></td>
<td rowspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-2 - Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-2-01-2110</td>
<td>Average Interval Completed – Total No Dispatch</td>
<td>0.27</td>
<td>1.95</td>
<td>0.23</td>
<td>1.37</td>
<td>0.45</td>
<td>1.68</td>
<td>0.48</td>
<td>1.38</td>
<td>0.47</td>
<td>1.1</td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-03-2110</td>
<td>Average Interval Completed – Dispatch (1-5 Lines)</td>
<td rowspan="3">2.4</td>
<td>3.95</td>
<td>2.51</td>
<td>5.63</td>
<td>4.28</td>
<td>5.19</td>
<td>3.56</td>
<td>4.57</td>
<td>3.5</td>
<td>3.76</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>POTS - Residence</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-2 - Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-2-01-2120</td>
<td>Average Interval Completed – Total No Dispatch</td>
<td>0.36</td>
<td>0.6</td>
<td>0.35</td>
<td>0.74</td>
<td>0.38</td>
<td>1.26</td>
<td>0.33</td>
<td>1.05</td>
<td>0.29</td>
<td>0.8</td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-03-2120</td>
<td>Average Interval Completed – Dispatch (1-5 Lines)</td>
<td rowspan="3">3.51</td>
<td>4.58</td>
<td>3.55</td>
<td>5.86</td>
<td>3.36</td>
<td>7.05</td>
<td>3.59</td>
<td>8.45</td>
<td>3.11</td>
<td>4.87</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>POTS &amp; Complex Aggregate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-2 - Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-2-18-2103</td>
<td>Average Interval Completed – Disconnects</td>
<td rowspan="3">0.29</td>
<td>0.12</td>
<td>2.89</td>
<td>1.97</td>
<td>3.01</td>
<td>2.11</td>
<td>2.85</td>
<td>1.89</td>
<td>2.81</td>
<td>2.06</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>2-Wire Digital Services</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-2 - Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-01-2341</td>
<td>Average Interval Completed – Total No Dispatch</td>
<td>0.94</td>
<td>1</td>
<td>0.25</td>
<td>NA</td>
<td>1.5</td>
<td>0.5</td>
<td>0.73</td>
<td>1.5</td>
<td>2</td>
<td>1.67</td>
<td>1,3,4,5</td>
</tr>
<tr class="odd">
<td>PR-2-02-2341</td>
<td>Average Interval Completed – Total Dispatch</td>
<td rowspan="2">NA</td>
<td>12</td>
<td>12</td>
<td>6.5</td>
<td>3.57</td>
<td>NA</td>
<td>5.5</td>
<td>5.67</td>
<td>5.38</td>
<td>NA</td>
<td>1,2,4</td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-4 - Missed Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-02-2341</td>
<td>Average Delay Days – Total</td>
<td>NA</td>
<td>NA</td>
<td>3</td>
<td>NA</td>
<td>1</td>
<td>NA</td>
<td>2.5</td>
<td>7</td>
<td>2.67</td>
<td>NA</td>
<td>4</td>
</tr>
<tr class="even">
<td>PR-4-03-2341</td>
<td>% Missed Appointment – Customer</td>
<td>4</td>
<td>0</td>
<td>16.22</td>
<td>0</td>
<td>21.05</td>
<td>16.67</td>
<td>11.43</td>
<td>16.67</td>
<td>12.5</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-04-2341</td>
<td>% Missed Appointment – Verizon – Dispatch</td>
<td>0</td>
<td>0</td>
<td>4.17</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8.33</td>
<td>25</td>
<td>6.25</td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="even">
<td>PR-4-05-2341</td>
<td>% Missed Appointment – Verizon – No Dispatch</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td>PR-4-08-2341</td>
<td>% Missed Appt. – Customer – Late Order Conf.</td>
<td rowspan="2"></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-6 - Installation Quality</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-6-01-2341</td>
<td>% Install. Troubles Reported within 30 Days</td>
<td>0</td>
<td>0</td>
<td>5.88</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1,2</td>
</tr>
<tr class="even">
<td>PR-6-03-2341</td>
<td>% Install. Troubles Reported w/in 30 Days - FOK/TOK/CPE</td>
<td rowspan="2">0</td>
<td>0</td>
<td>6.72</td>
<td>25</td>
<td>6.12</td>
<td>0</td>
<td>0.85</td>
<td>0</td>
<td>2.59</td>
<td>100</td>
<td>1,2</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-8 - Open Orders in a Hold
Status</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-8-01-2341</td>
<td>Open Orders in a Hold Status &gt; 30 Days</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td>PR-8-02-2341</td>
<td>Open Orders in a Hold Status &gt; 90 Days</td>
<td rowspan="3">0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>Special Services - Provisioning</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-2 - Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-01-2200</td>
<td>Average Interval Completed – Total No Dispatch</td>
<td>55.3</td>
<td>NA</td>
<td>6.2</td>
<td>NA</td>
<td>15</td>
<td>NA</td>
<td>13.18</td>
<td>1</td>
<td>33.5</td>
<td>10</td>
<td>4,5</td>
</tr>
<tr class="odd">
<td>PR-2-02-2200</td>
<td>Average Interval Completed – Total Dispatch</td>
<td>12.7</td>
<td>10</td>
<td>19.58</td>
<td>12.5</td>
<td>12.96</td>
<td>NA</td>
<td>16.33</td>
<td>9.5</td>
<td>18.1</td>
<td>NA</td>
<td>1,2,4</td>
</tr>
<tr class="even">
<td>PR-2-06-2200</td>
<td>Average Interval Completed – DS0</td>
<td>7.4</td>
<td>11</td>
<td>12.12</td>
<td>12.5</td>
<td>9.77</td>
<td>NA</td>
<td>12.09</td>
<td>6.67</td>
<td>11.75</td>
<td>10</td>
<td>1,2,4,5</td>
</tr>
<tr class="odd">
<td>PR-2-07-2200</td>
<td>Average Interval Completed – DS1</td>
<td>16.4</td>
<td>NA</td>
<td>27.06</td>
<td>NA</td>
<td>15.68</td>
<td>NA</td>
<td>18.23</td>
<td>NA</td>
<td>25.13</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-08-2200</td>
<td>Average Interval Completed – DS3</td>
<td>146</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-2-18-2200</td>
<td>Average Interval Completed – Disconnects</td>
<td rowspan="2">NA</td>
<td>NA</td>
<td>13.83</td>
<td>8.5</td>
<td>10.85</td>
<td>6</td>
<td>10.45</td>
<td>6</td>
<td>10.33</td>
<td>5.33</td>
<td>2,3,4,5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-4 - Missed Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-01-2200</td>
<td>% Missed Appointment – Verizon – Total</td>
<td>12.5</td>
<td>0</td>
<td>15.25</td>
<td>0</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>1,2</td>
</tr>
<tr class="even">
<td>PR-4-01-2210</td>
<td>% Missed Appointment – Verizon – DS0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>4.76</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>4.76</td>
<td>0</td>
<td>1,2,4,5</td>
</tr>
<tr class="odd">
<td>PR-4-01-2211</td>
<td>% Missed Appointment – Verizon – DS1</td>
<td>11.1</td>
<td>NA</td>
<td>45</td>
<td>NA</td>
<td>7.14</td>
<td>0</td>
<td>22.03</td>
<td>NA</td>
<td>8.33</td>
<td>0</td>
<td>3</td>
</tr>
<tr class="even">
<td>PR-4-01-2213</td>
<td>% Missed Appointment – Verizon – DS3</td>
<td>100</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-01-2214</td>
<td>% Missed Appointment – Verizon – Special Other</td>
<td>14.3</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>1</td>
</tr>
<tr class="even">
<td>PR-4-02-2200</td>
<td>Average Delay Days – Total</td>
<td>28.6</td>
<td>NA</td>
<td>12.33</td>
<td>NA</td>
<td>6.33</td>
<td>NA</td>
<td>139.3</td>
<td>NA</td>
<td>26.5</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-03-2200</td>
<td>% Missed Appointment – Customer</td>
<td>20</td>
<td>0</td>
<td>10.17</td>
<td>25</td>
<td>14.29</td>
<td>100</td>
<td>17.65</td>
<td>0</td>
<td>45.45</td>
<td>50</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-08-2200</td>
<td>% Missed Appt. – Customer – Due to Late Order Conf.</td>
<td rowspan="2"></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-6- Installation Quality</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-6-01-2200</td>
<td>% Installation Troubles reported within 30 Days</td>
<td>1.4</td>
<td>0</td>
<td>4.15</td>
<td>0</td>
<td>1.42</td>
<td>1.92</td>
<td>2.01</td>
<td>23.53</td>
<td>8.15</td>
<td>4</td>
<td>1,2</td>
</tr>
<tr class="odd">
<td>PR-6-03-2200</td>
<td>% Inst. Troubles reported w/ in 30 Days - FOK/TOK/CPE</td>
<td rowspan="2">3.26</td>
<td>0</td>
<td>0.38</td>
<td>37.5</td>
<td>0.41</td>
<td>1.92</td>
<td>0.4</td>
<td>5.88</td>
<td>5.19</td>
<td>12</td>
<td>1,2</td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-8 - Open Orders in a Hold
Status</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-8-01-2200</td>
<td>Open Orders in a Hold Status &gt; 30 Days</td>
<td>35</td>
<td>0</td>
<td>20.34</td>
<td>0</td>
<td>24.49</td>
<td>0</td>
<td>1.96</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="even">
<td>PR-8-02-2200</td>
<td>Open Orders in a Hold Status &gt; 90 Days</td>
<td rowspan="3">35</td>
<td>0</td>
<td>18.64</td>
<td>0</td>
<td>22.45</td>
<td>0</td>
<td>0.98</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>POTS - Maintenance</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-2 - Trouble Report Rate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-2-02-2100</td>
<td>Network Trouble Report Rate – Loop</td>
<td>1.15</td>
<td>0.45</td>
<td>1.31</td>
<td>0.5</td>
<td>1.01</td>
<td>0.38</td>
<td>1</td>
<td>0.45</td>
<td>0.76</td>
<td>0.37</td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-03-2100</td>
<td>Network Trouble Report Rate – Central Office</td>
<td>0.09</td>
<td>0.06</td>
<td>0.09</td>
<td>0.05</td>
<td>0.06</td>
<td>0.07</td>
<td>0.07</td>
<td>0.03</td>
<td>0.07</td>
<td>0.04</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-2-04-2100</td>
<td>% Subsequent Reports</td>
<td>17.1</td>
<td>5.52</td>
<td>18.13</td>
<td>7.87</td>
<td>15.11</td>
<td>4.93</td>
<td>11.07</td>
<td>4.11</td>
<td>12.95</td>
<td>7.63</td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-05-2100</td>
<td>% CPE/TOK/FOK Trouble Report Rate</td>
<td rowspan="2">0.91</td>
<td>0.49</td>
<td>1.08</td>
<td>0.45</td>
<td>0.79</td>
<td>0.35</td>
<td>0.7</td>
<td>0.28</td>
<td>0.57</td>
<td>0.32</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-3 - Missed Repair Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-3-01-2110</td>
<td>% Missed Repair Appointment – Loop Bus.</td>
<td>8.44</td>
<td>7.69</td>
<td>9.41</td>
<td>11.46</td>
<td>6.95</td>
<td>1.32</td>
<td>7.85</td>
<td>1.39</td>
<td>6.78</td>
<td>3.57</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-3-01-2120</td>
<td>% Missed Repair Appointment – Loop Res.</td>
<td>8.32</td>
<td>1.69</td>
<td>7.64</td>
<td>3.85</td>
<td>5.03</td>
<td>5.26</td>
<td>3.97</td>
<td>5.08</td>
<td>4.63</td>
<td>1.89</td>
<td></td>
</tr>
<tr class="even">
<td>MR-3-02-2110</td>
<td>% Missed Repair Appointment – Central Office Bus.</td>
<td>9.33</td>
<td>0</td>
<td>8</td>
<td>0</td>
<td>10.38</td>
<td>0</td>
<td>5.43</td>
<td>0</td>
<td>3.42</td>
<td>11.11</td>
<td>4</td>
</tr>
<tr class="odd">
<td>MR-3-02-2120</td>
<td>% Missed Repair Appointment – Central Office Res.</td>
<td>3.54</td>
<td>50</td>
<td>5.36</td>
<td>0</td>
<td>2.14</td>
<td>0</td>
<td>2.95</td>
<td>0</td>
<td>2.79</td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="even">
<td>MR-3-03-2100</td>
<td>% CPE/TOK/FOK - Missed Appointment</td>
<td>5.2</td>
<td>2.68</td>
<td>4.86</td>
<td>3.73</td>
<td>3.62</td>
<td>4.85</td>
<td>2.97</td>
<td>2.41</td>
<td>3.79</td>
<td>2.15</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-3-04-2100</td>
<td>% Missed Repair Appointment - No Double Dispatch</td>
<td>6.29</td>
<td>2.14</td>
<td>5.33</td>
<td>3.68</td>
<td>3.56</td>
<td>1.65</td>
<td>2.98</td>
<td>2.5</td>
<td>3.37</td>
<td>1.82</td>
<td></td>
</tr>
<tr class="even">
<td>MR-3-05-2100</td>
<td>% Missed Repair Appointment - Double Dispatch</td>
<td rowspan="2">38.1</td>
<td>44.44</td>
<td>33.55</td>
<td>40</td>
<td>25.7</td>
<td>11.11</td>
<td>26.46</td>
<td>9.09</td>
<td>27.11</td>
<td>22.22</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-4 - Trouble Duration Intervals</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-01-2100</td>
<td>Mean Time To Repair – Total</td>
<td>23.8</td>
<td>15.45</td>
<td>23.09</td>
<td>16.86</td>
<td>22.44</td>
<td>15.33</td>
<td>14.8</td>
<td>12.28</td>
<td>16.28</td>
<td>11.29</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-02-2110</td>
<td>Mean Time To Repair – Loop Trouble - Bus.</td>
<td>14.4</td>
<td>12.31</td>
<td>11.79</td>
<td>15.78</td>
<td>11.45</td>
<td>13.52</td>
<td>10.59</td>
<td>11.77</td>
<td>11.01</td>
<td>11.71</td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-02-2120</td>
<td>Mean Time To Repair – Loop Trouble - Res.</td>
<td>26.6</td>
<td>22.28</td>
<td>25.86</td>
<td>23.36</td>
<td>25.18</td>
<td>25.08</td>
<td>16.17</td>
<td>14.51</td>
<td>18.27</td>
<td>12.82</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-03-2110</td>
<td>Mean Time To Repair – Central Office Trouble - Bus.</td>
<td>7.91</td>
<td>2.39</td>
<td>7.5</td>
<td>2.75</td>
<td>8.19</td>
<td>3.97</td>
<td>6.69</td>
<td>2.52</td>
<td>5.17</td>
<td>3.19</td>
<td>4</td>
</tr>
<tr class="even">
<td>MR-4-03-2120</td>
<td>Mean Time To Repair – Central Office Trouble - Res.</td>
<td>8.56</td>
<td>34.41</td>
<td>11.86</td>
<td>0.45</td>
<td>10.04</td>
<td>5.55</td>
<td>7.1</td>
<td>0.23</td>
<td>5.83</td>
<td>0.42</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td>MR-4-04-2100</td>
<td>% Cleared (all troubles) within 24 Hours</td>
<td>58.7</td>
<td>79.87</td>
<td>61.24</td>
<td>79.88</td>
<td>65.74</td>
<td>83.7</td>
<td>82.46</td>
<td>89.29</td>
<td>81.52</td>
<td>92.56</td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-06-2100</td>
<td>% Out of Service &gt; 4 Hours</td>
<td>85.3</td>
<td>71.54</td>
<td>81.99</td>
<td>79.84</td>
<td>79.76</td>
<td>64.71</td>
<td>69.14</td>
<td>59.68</td>
<td>70.23</td>
<td>55.21</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-07-2100</td>
<td>% Out of Service &gt; 12 Hours</td>
<td>65.2</td>
<td>52.31</td>
<td>61.83</td>
<td>60.47</td>
<td>58.87</td>
<td>45.38</td>
<td>46.7</td>
<td>46.77</td>
<td>51.22</td>
<td>37.5</td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-08-2110</td>
<td>% Out of Service &gt; 24 Hours - Bus.</td>
<td>12.1</td>
<td>9.33</td>
<td>8.04</td>
<td>13.25</td>
<td>8.08</td>
<td>8.54</td>
<td>7.25</td>
<td>5.8</td>
<td>8.24</td>
<td>5.08</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-08-2120</td>
<td>% Out of Service &gt; 24 Hours - Res.</td>
<td rowspan="2">45.5</td>
<td>34.55</td>
<td>42.5</td>
<td>39.13</td>
<td>36.99</td>
<td>32.43</td>
<td>18.3</td>
<td>16.36</td>
<td>19.76</td>
<td>10.81</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-5 - Repeat Trouble Reports</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-5-01-2100</td>
<td>% Repeat Reports within 30 Days</td>
<td rowspan="3">17.4</td>
<td>12.34</td>
<td>16.51</td>
<td>10.98</td>
<td>15.95</td>
<td>8.15</td>
<td>15.61</td>
<td>12.86</td>
<td>13.64</td>
<td>13.22</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>2-Wire Digital Services -
Maintenance</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-2 - Trouble Report Rate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-02-2341</td>
<td>Network Trouble Report Rate – Loop</td>
<td>0.77</td>
<td>1.21</td>
<td>0.67</td>
<td>0.61</td>
<td>0.31</td>
<td>0</td>
<td>0.21</td>
<td>0</td>
<td>0.42</td>
<td>1.12</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-2-03-2341</td>
<td>Network Trouble Report Rate – Central Office</td>
<td>0.15</td>
<td>0</td>
<td>0.41</td>
<td>0</td>
<td>0.21</td>
<td>1.18</td>
<td>0.16</td>
<td>0</td>
<td>0.26</td>
<td>0.56</td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-04-2341</td>
<td>% Subsequent Reports</td>
<td>21.7</td>
<td>0</td>
<td>19.23</td>
<td>0</td>
<td>16.67</td>
<td>33.33</td>
<td>12.5</td>
<td>NA</td>
<td>27.78</td>
<td>25</td>
<td>1,2,3</td>
</tr>
<tr class="odd">
<td>MR-2-05-2341</td>
<td>% CPE/TOK/FOK Trouble Report Rate</td>
<td rowspan="2">1.33</td>
<td>0.61</td>
<td>2.52</td>
<td>3.03</td>
<td>2.27</td>
<td>2.37</td>
<td>3.16</td>
<td>0.59</td>
<td>2</td>
<td>6.18</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-3 - Missed Repair Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-3-01-2341</td>
<td>% Missed Repair Appointment – Loop</td>
<td>40</td>
<td>0</td>
<td>15.38</td>
<td>100</td>
<td>50</td>
<td>NA</td>
<td>75</td>
<td>NA</td>
<td>50</td>
<td>50</td>
<td>1,2</td>
</tr>
<tr class="even">
<td>MR-3-02-2341</td>
<td>% Missed Repair Appointment – Central Office</td>
<td>0</td>
<td>NA</td>
<td>37.5</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>33.33</td>
<td>NA</td>
<td>20</td>
<td>0</td>
<td>3</td>
</tr>
<tr class="odd">
<td>MR-3-03-2341</td>
<td>% CPE/TOK/FOK - Missed Appointment</td>
<td>19.2</td>
<td>0</td>
<td>18.37</td>
<td>0</td>
<td>4.55</td>
<td>0</td>
<td>6.56</td>
<td>0</td>
<td>13.16</td>
<td>0</td>
<td>1,2,3,4</td>
</tr>
<tr class="even">
<td>MR-3-04-2341</td>
<td>% Missed Repair Appointment - No Double Dispatch</td>
<td>28.6</td>
<td>NA</td>
<td>14.29</td>
<td>NA</td>
<td>25</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>25</td>
<td>0</td>
<td>3</td>
</tr>
<tr class="odd">
<td>MR-3-05-2341</td>
<td>% Missed Repair Appointment - Double Dispatch</td>
<td rowspan="2">50</td>
<td>0</td>
<td>50</td>
<td>100</td>
<td>50</td>
<td>NA</td>
<td>80</td>
<td>NA</td>
<td>57.14</td>
<td>50</td>
<td>1,2</td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-4 - Trouble Duration Intervals</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-01-2341</td>
<td>Mean Time To Repair – Total</td>
<td>25.9</td>
<td>12.12</td>
<td>15.22</td>
<td>74.38</td>
<td>13.7</td>
<td>1.12</td>
<td>19.2</td>
<td>NA</td>
<td>14.44</td>
<td>21.23</td>
<td>1,2,3</td>
</tr>
<tr class="even">
<td>MR-4-02-2341</td>
<td>Mean Time To Repair – Loop Trouble</td>
<td>30.5</td>
<td>12.12</td>
<td>17.35</td>
<td>74.38</td>
<td>20.25</td>
<td>NA</td>
<td>25.88</td>
<td>NA</td>
<td>18.79</td>
<td>24.62</td>
<td>1,2</td>
</tr>
<tr class="odd">
<td>MR-4-03-2341</td>
<td>Mean Time To Repair – Central Office Trouble</td>
<td>2.85</td>
<td>NA</td>
<td>11.76</td>
<td>NA</td>
<td>3.87</td>
<td>1.12</td>
<td>10.28</td>
<td>NA</td>
<td>7.47</td>
<td>14.43</td>
<td>3</td>
</tr>
<tr class="even">
<td>MR-4-04-2341</td>
<td>% Cleared (all troubles) within 24 Hours</td>
<td>72.2</td>
<td>100</td>
<td>80.95</td>
<td>0</td>
<td>80</td>
<td>100</td>
<td>57.14</td>
<td>NA</td>
<td>69.23</td>
<td>66.67</td>
<td>1,2,3</td>
</tr>
<tr class="odd">
<td>MR-4-07-2341</td>
<td>% Out of Service &gt; 12 Hours</td>
<td>100</td>
<td>0</td>
<td>100</td>
<td>NA</td>
<td>25</td>
<td>0</td>
<td>50</td>
<td>NA</td>
<td>100</td>
<td>NA</td>
<td>1,3</td>
</tr>
<tr class="even">
<td>MR-4-08-2341</td>
<td>% Out of Service &gt; 24 Hours</td>
<td rowspan="2">50</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>25</td>
<td>0</td>
<td>50</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>1,3</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-5 - Repeat Trouble Reports</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-5-01-2341</td>
<td>% Repeat Reports within 30 Days</td>
<td rowspan="3">44.4</td>
<td>50</td>
<td>23.81</td>
<td>0</td>
<td>40</td>
<td>0</td>
<td>28.57</td>
<td>NA</td>
<td>38.46</td>
<td>33.33</td>
<td>1,2,3</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Special Services - Maintenance</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-2 - Trouble Report Rate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-2-01-2200</td>
<td>Network Trouble Report Rate</td>
<td>0.29</td>
<td>0.27</td>
<td>0.29</td>
<td>0.3</td>
<td>0.2</td>
<td>0.21</td>
<td>0.27</td>
<td>0.33</td>
<td>0.23</td>
<td>0.2</td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-05-2200</td>
<td>% CPE/TOK/FOK Trouble Report Rate</td>
<td rowspan="2">0.44</td>
<td>0.37</td>
<td>0.34</td>
<td>0.64</td>
<td>0.24</td>
<td>0.21</td>
<td>0.33</td>
<td>0.63</td>
<td>0.33</td>
<td>0.2</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-4 - Trouble Duration Intervals</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-01-2200</td>
<td>Mean Time To Repair – Total</td>
<td>5.5</td>
<td>3.31</td>
<td>5.39</td>
<td>4.74</td>
<td>5.44</td>
<td>7.16</td>
<td>5.04</td>
<td>6.53</td>
<td>4.99</td>
<td>6.21</td>
<td>1,3,5</td>
</tr>
<tr class="odd">
<td>MR-4-04-2200</td>
<td>% Cleared (all troubles) within 24 Hours</td>
<td>98.2</td>
<td>100</td>
<td>100</td>
<td>100</td>
<td>99.1</td>
<td>100</td>
<td>98.64</td>
<td>100</td>
<td>100</td>
<td>100</td>
<td>1,3,5</td>
</tr>
<tr class="even">
<td>MR-4-06-2200</td>
<td>% Out of Service &gt; 4 Hours</td>
<td>43.6</td>
<td>25</td>
<td>55.28</td>
<td>28.57</td>
<td>47.27</td>
<td>66.67</td>
<td>46.58</td>
<td>55.56</td>
<td>50</td>
<td>83.33</td>
<td>1,2,3,5</td>
</tr>
<tr class="odd">
<td>MR-4-08-2200</td>
<td>% Out of Service &gt; 24 Hours</td>
<td rowspan="2">1.84</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0.91</td>
<td>0</td>
<td>1.37</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1,2,3,5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-5 - Repeat Trouble Reports</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-5-01-2200</td>
<td>% Repeat Reports within 30 Days</td>
<td>23.8</td>
<td>25</td>
<td>18.52</td>
<td>33.33</td>
<td>24.32</td>
<td>16.67</td>
<td>22.45</td>
<td>10</td>
<td>20.77</td>
<td>0</td>
<td>1,3,5</td>
</tr>
<tr class="even">
<td colspan="13"><em><strong>UNBUNDLED NETWORK ELEMENTS
(UNEs)</strong></em></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>UNE Ordering</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>Platform</strong></td>
<td rowspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-1 - Order Confirmation
Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-02-3143</td>
<td>% On Time LSRC – Flow Through</td>
<td></td>
<td>99.1</td>
<td></td>
<td>98.98</td>
<td></td>
<td>99.56</td>
<td></td>
<td>100</td>
<td></td>
<td>99.71</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-04-3143</td>
<td>% On Time LSRC/ASRC No Facility Check</td>
<td></td>
<td>95.45</td>
<td></td>
<td>98.88</td>
<td></td>
<td>94.32</td>
<td></td>
<td>97.22</td>
<td></td>
<td>95.31</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-06-3143</td>
<td>% On Time LSRC/ASRC Facility Check</td>
<td rowspan="2"></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>1,2,3,4</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-2 - Reject Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-02-3143</td>
<td>% On Time LSR Reject – Flow Through</td>
<td></td>
<td>99.24</td>
<td></td>
<td>98.87</td>
<td></td>
<td>100</td>
<td></td>
<td>99.4</td>
<td></td>
<td>93.63</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-2-04-3143</td>
<td>% On Time LSR/ASR Reject No Facility Check</td>
<td></td>
<td>100</td>
<td></td>
<td>98.8</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-06-3143</td>
<td>% On Time LSR/ASR Reject Facility Check</td>
<td rowspan="2"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>3,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-6 - Order Accuracy</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-6-01-3143</td>
<td>% Accuracy - Orders</td>
<td></td>
<td>90.16</td>
<td></td>
<td>94.26</td>
<td></td>
<td>97.64</td>
<td></td>
<td>93.4</td>
<td></td>
<td>90.28</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-6-02-3143</td>
<td>% Accuracy – Opportunities</td>
<td></td>
<td>98.09</td>
<td></td>
<td>99.36</td>
<td></td>
<td>99.75</td>
<td></td>
<td>98.97</td>
<td></td>
<td>98.61</td>
<td></td>
</tr>
<tr class="even">
<td>OR-6-03-3143</td>
<td>% Accuracy – LSRC</td>
<td rowspan="2"></td>
<td>98.33</td>
<td></td>
<td>99.32</td>
<td></td>
<td>99.43</td>
<td></td>
<td>98.62</td>
<td></td>
<td>89.47</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-7 - Order Completeness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-7-01-3143</td>
<td>% Order Confirmation/Rejects sent within 3 Business Days</td>
<td rowspan="3"></td>
<td>99.74</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>99.03</td>
<td></td>
<td>99.67</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Loop/Pre-qualified Complex/LNP</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-1 - Order Confirmation
Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-02-3331</td>
<td>% On Time LSRC – Flow Through</td>
<td></td>
<td>99.74</td>
<td></td>
<td>99.45</td>
<td></td>
<td>99.91</td>
<td></td>
<td>99.92</td>
<td></td>
<td>99.81</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-04-3331</td>
<td>% On Time LSRC/ASRC No Facility Check</td>
<td></td>
<td>98.4</td>
<td></td>
<td>99.19</td>
<td></td>
<td>96.79</td>
<td></td>
<td>98.92</td>
<td></td>
<td>99.13</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-06-3331</td>
<td>% On Time LSRC/ASRC Facility Check</td>
<td rowspan="2"></td>
<td>99.15</td>
<td></td>
<td>100</td>
<td></td>
<td>98.82</td>
<td></td>
<td>100</td>
<td></td>
<td>97.89</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-2 - Reject Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-2-02-3331</td>
<td>% On Time LSR Reject – Flow Through</td>
<td></td>
<td>100</td>
<td></td>
<td>99.8</td>
<td></td>
<td>100</td>
<td></td>
<td>99.81</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-04-3331</td>
<td>% On Time LSR/ASR Reject No Facility Check</td>
<td></td>
<td>89.15</td>
<td></td>
<td>95.5</td>
<td></td>
<td>81.78</td>
<td></td>
<td>93.9</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-2-06-3331</td>
<td>% On Time LSR/ASR Reject Facility Check</td>
<td rowspan="2"></td>
<td>94.44</td>
<td></td>
<td>91.67</td>
<td></td>
<td>100</td>
<td></td>
<td>91.18</td>
<td></td>
<td>100</td>
<td>3</td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-6 - Order Accuracy</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-6-01-3331</td>
<td>% Accuracy - Orders</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>95.47</td>
<td></td>
</tr>
<tr class="even">
<td>OR-6-01-3332</td>
<td>% Accuracy - Orders</td>
<td></td>
<td>93.92</td>
<td></td>
<td>98.35</td>
<td></td>
<td>98.56</td>
<td></td>
<td>98.27</td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-6-02-3331</td>
<td>% Accuracy – Opportunities</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>99.12</td>
<td></td>
</tr>
<tr class="even">
<td>OR-6-02-3332</td>
<td>% Accuracy – Opportunities</td>
<td></td>
<td>98.84</td>
<td></td>
<td>99.75</td>
<td></td>
<td>99.79</td>
<td></td>
<td>99.63</td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-6-03-3331</td>
<td>% Accuracy – LSRC</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="even">
<td>OR-6-03-3332</td>
<td>% Accuracy – LSRC</td>
<td rowspan="2"></td>
<td>94.29</td>
<td></td>
<td>99.78</td>
<td></td>
<td>99.74</td>
<td></td>
<td>99.54</td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-7 - Order Completeness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-7-01-3331</td>
<td>% Order Confirmation/Rejects sent within 3 Business Days</td>
<td rowspan="3"></td>
<td>99.94</td>
<td></td>
<td>99.85</td>
<td></td>
<td>99.9</td>
<td></td>
<td>99.83</td>
<td></td>
<td>99.82</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>2 Wire Digital Services</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-1 - Order Confirmation Timeliness - Requiring
Loop Qualification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-04-3341</td>
<td>% On Time LSRC/ASRC No Facility Check</td>
<td></td>
<td>93.88</td>
<td></td>
<td>100</td>
<td></td>
<td>81.82</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>5</td>
</tr>
<tr class="even">
<td>OR-1-06-3341</td>
<td>% On Time LSRC/ASRC Facility Check</td>
<td rowspan="2"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-2 - Reject Timeliness - Requiring Loop
Qualification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-04-3341</td>
<td>% On Time LSR/ASR Reject No Facility Check</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>3,4,5</td>
</tr>
<tr class="odd">
<td>OR-2-06-3341</td>
<td>% On Time LSR/ASR Reject Facility Check</td>
<td rowspan="3"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>2 Wire xDSL Loops</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-1 - Order Confirmation Timeliness - Requiring
Loop Qualification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-04-3342</td>
<td>% On Time LSRC/ASRC- No Facility Check</td>
<td></td>
<td>98.53</td>
<td></td>
<td>97.73</td>
<td></td>
<td>97.78</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-06-3342</td>
<td>% On Time LSRC/ASRC - Facility Check</td>
<td rowspan="2"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-2 - Reject Timeliness - Requiring Loop
Qualification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-2-04-3342</td>
<td>% On Time LSR/ASR Reject- No Facility Check</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>92.86</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-06-3342</td>
<td>% On Time LSR/ASR Reject Facility Check</td>
<td rowspan="3"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>2 Wire xDSL Line Sharing</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-1 - Order Confirmation Timeliness - Requiring
Loop Qualification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-04-3343</td>
<td>% On Time LSRC/ASRC- No Facility Check</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-06-3343</td>
<td>% On Time LSRC/ASRC - Facility Check</td>
<td rowspan="2"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-2 - Reject Timeliness - Requiring Loop
Qualification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-04-3343</td>
<td>% On Time LSR/ASR Reject- No Facility Check</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-2-06-3343</td>
<td>% On Time LSR/ASR Reject Facility Check</td>
<td rowspan="3"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>POTS / Special Services -
Aggregate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-3 - Percent Rejects</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-3-01-3000</td>
<td>% Rejects (ASRs + LSRs)</td>
<td rowspan="2"></td>
<td>18.03</td>
<td></td>
<td>16.64</td>
<td></td>
<td>15.6</td>
<td></td>
<td>16.48</td>
<td></td>
<td>17.6</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-4 – Timeliness of Completion
Notification</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-4-02-3000</td>
<td>Completion Notice (BCN) – % On Time</td>
<td></td>
<td>99.85</td>
<td></td>
<td>99.74</td>
<td></td>
<td>99.75</td>
<td></td>
<td>99.04</td>
<td></td>
<td>99.36</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-4-05-3000</td>
<td>Work Completion Notice (PCN) – % On Time</td>
<td rowspan="2"></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-5 - Percent Flow-Through</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-5-01-3000</td>
<td>% Flow Through - Total (ASRs + LSRs)</td>
<td></td>
<td>60.99</td>
<td></td>
<td>69.7</td>
<td></td>
<td>72.32</td>
<td></td>
<td>76.38</td>
<td></td>
<td>79.7</td>
<td></td>
</tr>
<tr class="even">
<td>OR-5-03-3000</td>
<td>% Flow Through Achieved</td>
<td rowspan="3"></td>
<td>94.23</td>
<td></td>
<td>97.46</td>
<td></td>
<td>97.13</td>
<td></td>
<td>97.66</td>
<td></td>
<td>97.78</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Special Services - Electronically
Submitted</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-1 – Order Confirmation Timeliness (ASRs +
LSRs)</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-04-3210</td>
<td>% On Time LSRC/ASRC No Facility Check DS0</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-04-3211</td>
<td>% On Time LSRC/ASRC No Facility Check DS1</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-04-3213</td>
<td>% On Time LSRC/ASRC No Facility Check DS3</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-04-3214</td>
<td>% On Time LSRC/ASRC No Facility Check (Non DS0, DS1, &amp; DS3)</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>98.94</td>
<td></td>
<td>98.43</td>
<td>1,2</td>
</tr>
<tr class="odd">
<td>OR-1-06-3210</td>
<td>% On Time LSRC/ASRC Facility Check DS0</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-06-3211</td>
<td>% On Time LSRC/ASRC Facility Check DS1</td>
<td></td>
<td>72.73</td>
<td></td>
<td>80</td>
<td></td>
<td>92.86</td>
<td></td>
<td>78.57</td>
<td></td>
<td>100</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-06-3213</td>
<td>% On Time LSRC/ASRC Facility Check DS3</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>NA</td>
<td>4</td>
</tr>
<tr class="even">
<td>OR-1-06-3214</td>
<td>% On Time LSRC/ASRC Facility Check (Non DS0, DS1 &amp; DS3)</td>
<td rowspan="2"></td>
<td>100</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>97.87</td>
<td>1,3</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-2 – Reject Timeliness (ASRs +
LSRs)</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-04-3200</td>
<td>% On Time LSR/ASR Reject No Facility Check</td>
<td></td>
<td>100</td>
<td></td>
<td>NA</td>
<td></td>
<td>66.67</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>1,3</td>
</tr>
<tr class="odd">
<td>OR-2-06-3200</td>
<td>% On Time LSR/ASR Reject Facility Check</td>
<td rowspan="3"></td>
<td>85.71</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>1,2,3</td>
</tr>
<tr class="even">
<td colspan="2"><strong>Special Services - FAX/MAIL
Submitted</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>OR-1 – Order Confirmation
Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-08-3210</td>
<td>% On Time ASRC No Facility Check DS0</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-08-3211</td>
<td>% On Time ASRC No Facility Check DS1</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-08-3213</td>
<td>% On Time ASRC No Facility Check DS3</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-08-3214</td>
<td>% On Time ASRC No Facility Check (Non DS0, DS1 &amp; DS3)</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-10-3210</td>
<td>% On Time ASRC Facility Check DS0</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-10-3211</td>
<td>% On Time ASRC Facility Check DS1</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-1-10-3213</td>
<td>% On Time ASRC Facility Check DS3</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-10-3214</td>
<td>% On Time ASRC Facility Check (Non DS0, DS1 &amp; DS3)</td>
<td rowspan="2"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-2 – Reject Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-2-08-3200</td>
<td>% On Time ASR Reject No Facility Check</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-10-3200</td>
<td>% On Time ASR Reject Facility Check</td>
<td rowspan="3"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>POTS – Provisioning</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-2 - Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-2-01-3111</td>
<td>Av. Completed Interval - Total No Dispatch – Hot Cut Loop</td>
<td></td>
<td>5.15</td>
<td></td>
<td>5.11</td>
<td></td>
<td>5.37</td>
<td></td>
<td>5.27</td>
<td></td>
<td>5.08</td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-01-3122</td>
<td>Av. Completed Interval - Total No Dispatch - Other (UNE Switch &amp;
INP)</td>
<td>0.27</td>
<td>NA</td>
<td>0.23</td>
<td>NA</td>
<td>0.45</td>
<td>NA</td>
<td>0.48</td>
<td>NA</td>
<td>0.47</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-2-01-3140</td>
<td>Av. Completed Interval - Total No Dispatch - Platform</td>
<td>0.27</td>
<td>0.78</td>
<td>0.23</td>
<td>1.33</td>
<td>0.45</td>
<td>1.82</td>
<td>0.48</td>
<td>1.44</td>
<td>0.47</td>
<td>0.93</td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-03-3112</td>
<td>Av. Completed Interval - Dispatch (1-5 Lines) – Loop</td>
<td>2.4</td>
<td>4.55</td>
<td>2.51</td>
<td>6.27</td>
<td>4.28</td>
<td>5.48</td>
<td>3.56</td>
<td>4.84</td>
<td>3.5</td>
<td>4.8</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-2-03-3140</td>
<td>Av. Completed Interval - Dispatch (1-5 Lines) - Platform</td>
<td>2.4</td>
<td>4</td>
<td>2.51</td>
<td>4.86</td>
<td>4.28</td>
<td>4.8</td>
<td>3.56</td>
<td>4.25</td>
<td>3.5</td>
<td>3.33</td>
<td>1</td>
</tr>
<tr class="even">
<td>PR-2-04-3112</td>
<td>Av. Completed Interval - Dispatch (6-9 Lines) – Loop</td>
<td>7.5</td>
<td>6</td>
<td>3</td>
<td>7</td>
<td>2</td>
<td>NA</td>
<td>3.5</td>
<td>5</td>
<td>3.13</td>
<td>NA</td>
<td>1,2,4</td>
</tr>
<tr class="odd">
<td>PR-2-04-3140</td>
<td>Av. Completed Interval - Dispatch (6-9 Lines) - Platform</td>
<td>7.5</td>
<td>NA</td>
<td>3</td>
<td>NA</td>
<td>2</td>
<td>5</td>
<td>3.5</td>
<td>NA</td>
<td>3.13</td>
<td>NA</td>
<td>3</td>
</tr>
<tr class="even">
<td>PR-2-05-3112</td>
<td>Av. Completed Interval - Dispatch (&gt;= 10 Lines) – Loop</td>
<td>NA</td>
<td>NA</td>
<td>3</td>
<td>NA</td>
<td>4.33</td>
<td>NA</td>
<td>3.5</td>
<td>7.5</td>
<td>NA</td>
<td>2</td>
<td>4,5</td>
</tr>
<tr class="odd">
<td>PR-2-05-3140</td>
<td>Av. Completed Interval - Dispatch (&gt;= 10 Lines) - Platform</td>
<td rowspan="2">NA</td>
<td>NA</td>
<td>3</td>
<td>NA</td>
<td>4.33</td>
<td>28</td>
<td>3.5</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>3</td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-4 - Missed Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-02-3100</td>
<td>Average Delay Days – Total</td>
<td>1.82</td>
<td>4</td>
<td>2.27</td>
<td>10</td>
<td>2.17</td>
<td>1.5</td>
<td>3.65</td>
<td>4.4</td>
<td>2.51</td>
<td>3.67</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="even">
<td>PR-4-03-3100</td>
<td>% Missed Appt. – Customer</td>
<td>1.39</td>
<td>7.28</td>
<td>1.24</td>
<td>4.55</td>
<td>1.47</td>
<td>4.03</td>
<td>1.18</td>
<td>1.72</td>
<td>1.44</td>
<td>5.53</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-04-3113</td>
<td>% Missed Appt. – Verizon – Dispatch - Loop New</td>
<td>3.23</td>
<td>2.02</td>
<td>3.85</td>
<td>0.93</td>
<td>4.63</td>
<td>1.1</td>
<td>3.47</td>
<td>2.01</td>
<td>2.41</td>
<td>1.89</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-04-3140</td>
<td>% Missed Appt. – Verizon – Dispatch - Platform</td>
<td>3.23</td>
<td>14.29</td>
<td>3.85</td>
<td>0</td>
<td>4.63</td>
<td>3.7</td>
<td>3.47</td>
<td>7.14</td>
<td>2.41</td>
<td>4.35</td>
<td>1</td>
</tr>
<tr class="odd">
<td>PR-4-04-3520</td>
<td>% Missed Appt. – Verizon – Dispatch - Hot Cut Loop</td>
<td>3.23</td>
<td>1.35</td>
<td>3.85</td>
<td>1.09</td>
<td>4.63</td>
<td>0</td>
<td>3.47</td>
<td>0</td>
<td>2.41</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-05-3111</td>
<td>% Missed Appt. – Verizon – No Dispatch - Hot Cut Loop</td>
<td>0.06</td>
<td>0</td>
<td>0.04</td>
<td>0</td>
<td>0.02</td>
<td>0</td>
<td>0.02</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-05-3121</td>
<td>% Missed Appt. – Verizon – No Dispatch – Other</td>
<td>0.06</td>
<td>NA</td>
<td>0.04</td>
<td>NA</td>
<td>0.02</td>
<td>NA</td>
<td>0.02</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-05-3140</td>
<td>% Missed Appt. – Verizon – No Dispatch - Platform</td>
<td rowspan="2">0.06</td>
<td>0</td>
<td>0.04</td>
<td>0</td>
<td>0.02</td>
<td>0</td>
<td>0.02</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-6 – Installation Quality</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-6-01-3100</td>
<td>% Installation Troubles reported within 30 Days - Loop</td>
<td>4.55</td>
<td>2.08</td>
<td>3.78</td>
<td>1.76</td>
<td>4.06</td>
<td>2.2</td>
<td>4.49</td>
<td>1.58</td>
<td>3.56</td>
<td>1.86</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-6-01-3121</td>
<td>% Installation Troubles reported within 30 Days - Platform</td>
<td>4.55</td>
<td>1.24</td>
<td>3.78</td>
<td>1.11</td>
<td>4.06</td>
<td>0.75</td>
<td>4.49</td>
<td>0.58</td>
<td>3.56</td>
<td>0.89</td>
<td></td>
</tr>
<tr class="even">
<td>PR-6-02-3112</td>
<td>% Installation Troubles reported within 7 Days - Loop</td>
<td>2.52</td>
<td>1.22</td>
<td>2.19</td>
<td>0.8</td>
<td>2.38</td>
<td>1.34</td>
<td>2.74</td>
<td>0.76</td>
<td>2.17</td>
<td>1.08</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-6-02-3121</td>
<td>% Installation Troubles reported within 7 Days - Platform</td>
<td>2.52</td>
<td>0.77</td>
<td>2.19</td>
<td>0.64</td>
<td>2.38</td>
<td>0.45</td>
<td>2.74</td>
<td>0.29</td>
<td>2.17</td>
<td>0.38</td>
<td></td>
</tr>
<tr class="even">
<td>PR-6-02-3520</td>
<td>% Installation Troubles reported within 7 Days - Hot Cut Loop</td>
<td></td>
<td>0.83</td>
<td></td>
<td>0.38</td>
<td></td>
<td>0.51</td>
<td></td>
<td>0.37</td>
<td></td>
<td>0.48</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-6-03-3112</td>
<td>% Installation Troubles reported within 30 Days - FOK/TOK/CPE –
Loop</td>
<td>3.06</td>
<td>2.44</td>
<td>3.22</td>
<td>2.41</td>
<td>3.13</td>
<td>2.6</td>
<td>3.07</td>
<td>2.67</td>
<td>2.86</td>
<td>3.01</td>
<td></td>
</tr>
<tr class="even">
<td>PR-6-03-3121</td>
<td>% Installation Troubles reported within 30 Days - FOK/TOK/CPE –
Platform</td>
<td rowspan="2">3.06</td>
<td>1.24</td>
<td>3.22</td>
<td>1.27</td>
<td>3.13</td>
<td>0.45</td>
<td>3.07</td>
<td>0.87</td>
<td>2.86</td>
<td>0.63</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-8 – Open Orders in a Hold
Status</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-8-01-3100</td>
<td>Open Orders in a Hold Status &gt; 30 Days</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0.27</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-8-02-3100</td>
<td>Open Orders in a Hold Status &gt; 90 Days</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-9- Hot Cuts</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-9-01-3520</td>
<td>% On Time Performance – Hot Cut</td>
<td></td>
<td>98.89</td>
<td></td>
<td>99.06</td>
<td></td>
<td>96.74</td>
<td></td>
<td>99.53</td>
<td></td>
<td>98.88</td>
<td></td>
</tr>
<tr class="even">
<td>PR-9-08-3520</td>
<td>Average Duration of Service Interruption</td>
<td rowspan="5"></td>
<td>10.48</td>
<td></td>
<td>19.29</td>
<td></td>
<td>18.06</td>
<td></td>
<td>4.07</td>
<td></td>
<td>21.84</td>
<td>2,3,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>POTS &amp; Complex Aggregate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-2 – Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>2-Wire Digital Services</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-2 – Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-2-01-3341</td>
<td>Av. Interval Completed – Total No Dispatch</td>
<td>0.94</td>
<td>NA</td>
<td>0.25</td>
<td>NA</td>
<td>1.5</td>
<td>NA</td>
<td>0.73</td>
<td>NA</td>
<td>2</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-02-3341</td>
<td>Av. Interval Completed – Total Dispatch</td>
<td rowspan="2">NA</td>
<td>5</td>
<td>12</td>
<td>5.5</td>
<td>3.57</td>
<td>5</td>
<td>5.5</td>
<td>4.5</td>
<td>5.38</td>
<td>6</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-4 - Missed Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-02-3341</td>
<td>Average Delay Days – Total</td>
<td>NA</td>
<td>4</td>
<td>3</td>
<td>3.5</td>
<td>1</td>
<td>NA</td>
<td>2.5</td>
<td>NA</td>
<td>2.67</td>
<td>NA</td>
<td>1,2</td>
</tr>
<tr class="odd">
<td>PR-4-03-3341</td>
<td>% Missed Appointment – Customer</td>
<td>4</td>
<td>10.71</td>
<td>16.22</td>
<td>5.26</td>
<td>21.05</td>
<td>20</td>
<td>11.43</td>
<td>0</td>
<td>12.5</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-04-3341</td>
<td>% Missed Appointment – Verizon – Dispatch</td>
<td>0</td>
<td>0</td>
<td>4.17</td>
<td>6.25</td>
<td>0</td>
<td>0</td>
<td>8.33</td>
<td>0</td>
<td>6.25</td>
<td>0</td>
<td>3,4,5</td>
</tr>
<tr class="odd">
<td>PR-4-05-3341</td>
<td>% Missed Appointment – Verizon – No Dispatch</td>
<td rowspan="2">0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>1,2</td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-6 – Installation Quality</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-6-01-3341</td>
<td>% Install. Troubles Reported within 30 Days</td>
<td>0</td>
<td>10.71</td>
<td>5.88</td>
<td>36.84</td>
<td>0</td>
<td>60</td>
<td>0</td>
<td>33.33</td>
<td>0</td>
<td>0</td>
<td>3,4,5</td>
</tr>
<tr class="even">
<td>PR-6-03-3341</td>
<td>% Install. Troubles Reported within 30 Days - FOK/TOK/CPE</td>
<td rowspan="2">0</td>
<td>10.71</td>
<td>6.72</td>
<td>31.58</td>
<td>6.12</td>
<td>20</td>
<td>0.85</td>
<td>16.67</td>
<td>2.59</td>
<td>42.86</td>
<td>3,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-8 – Open Orders in a Hold
Status</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-8-01-3341</td>
<td>Open Orders in a Hold Status &gt; 30 Days</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3,4,5</td>
</tr>
<tr class="odd">
<td>PR-8-02-3341</td>
<td>Open Orders in a Hold Status &gt; 90 Days</td>
<td rowspan="3">0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3,4,5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>2-Wire xDSL Loops</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-2 – Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-01-3342</td>
<td>Av. Interval Completed – Total No Dispatch</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-2-02-3342</td>
<td>Av. Interval Completed – Total Dispatch</td>
<td rowspan="2"></td>
<td>6</td>
<td></td>
<td>6</td>
<td></td>
<td>6</td>
<td></td>
<td>6.77</td>
<td></td>
<td>5.25</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-4 - Missed Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-02-3342</td>
<td>Average Delay Days – Total</td>
<td>NA</td>
<td>3</td>
<td>NA</td>
<td>5</td>
<td>1</td>
<td>NA</td>
<td>NA</td>
<td>3</td>
<td>4</td>
<td>2</td>
<td>1,2,4,5</td>
</tr>
<tr class="even">
<td>PR-4-03-3342</td>
<td>% Missed Appointment – Customer</td>
<td>0</td>
<td>7.02</td>
<td>0.64</td>
<td>4.48</td>
<td>0.29</td>
<td>4.29</td>
<td>0.17</td>
<td>2.38</td>
<td>0.29</td>
<td>5.97</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-04-3342</td>
<td>% Missed Appointment – Verizon – Dispatch</td>
<td></td>
<td>1.82</td>
<td></td>
<td>1.56</td>
<td></td>
<td>0</td>
<td></td>
<td>2.41</td>
<td></td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-05-3342</td>
<td>% Missed Appointment – Verizon – No Dispatch</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-14-3342</td>
<td>% Completed On Time (with Serial Number)</td>
<td rowspan="2"></td>
<td>96.23</td>
<td></td>
<td>98.48</td>
<td></td>
<td>100</td>
<td></td>
<td>96</td>
<td></td>
<td>98.61</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-6 – Installation Quality</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-6-01-3342</td>
<td>% Install. Troubles Reported within 30 Days</td>
<td>4.55</td>
<td>0</td>
<td>3.78</td>
<td>0</td>
<td>4.06</td>
<td>0</td>
<td>4.49</td>
<td>0</td>
<td>3.56</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>PR-6-03-3342</td>
<td>% Install. Troubles Reported within 30 Days - FOK/TOK/CPE</td>
<td rowspan="2">3.06</td>
<td>10.53</td>
<td>3.22</td>
<td>12.86</td>
<td>3.13</td>
<td>12.86</td>
<td>3.07</td>
<td>11.76</td>
<td>2.86</td>
<td>11.94</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-8 – Open Orders in a Hold
Status</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-8-01-3342</td>
<td>Open Orders in a Hold Status &gt; 30 Days</td>
<td>0</td>
<td>0</td>
<td>2.86</td>
<td>0</td>
<td>4.76</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-8-02-3342</td>
<td>Open Orders in a Hold Status &gt; 90 Days</td>
<td rowspan="3">0</td>
<td>0</td>
<td>2.86</td>
<td>0</td>
<td>4.76</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>2-Wire xDSL Line Sharing</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-2 – Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-01-3343</td>
<td>Av. Interval Completed – Total No Dispatch</td>
<td>2.99</td>
<td>NA</td>
<td>2.88</td>
<td>3</td>
<td>2.99</td>
<td>NA</td>
<td>2.98</td>
<td>NA</td>
<td>3.04</td>
<td>3</td>
<td>2</td>
</tr>
<tr class="odd">
<td>PR-2-02-3343</td>
<td>Av. Interval Completed – Total Dispatch</td>
<td rowspan="2">NA</td>
<td>NA</td>
<td>3.2</td>
<td>NA</td>
<td>3.03</td>
<td>NA</td>
<td>3.09</td>
<td>NA</td>
<td>3</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-4 - Missed Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-02-3343</td>
<td>Average Delay Days – Total</td>
<td>1</td>
<td>NA</td>
<td>2</td>
<td>NA</td>
<td>1.67</td>
<td>NA</td>
<td>1.5</td>
<td>NA</td>
<td>3.58</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-03-3343</td>
<td>% Missed Appointment – Customer</td>
<td>0</td>
<td>NA</td>
<td>0.64</td>
<td>0</td>
<td>0.29</td>
<td>NA</td>
<td>0.17</td>
<td>0</td>
<td>0.29</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-04-3343</td>
<td>% Missed Appointment – Verizon – Dispatch</td>
<td>NA</td>
<td>NA</td>
<td>3.85</td>
<td>NA</td>
<td>6.06</td>
<td>NA</td>
<td>1.39</td>
<td>NA</td>
<td>1.92</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-05-3343</td>
<td>% Missed Appointment – Verizon – No Dispatch</td>
<td rowspan="2">0.17</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>0.1</td>
<td>NA</td>
<td>0.09</td>
<td>0</td>
<td>0.84</td>
<td>0</td>
<td>2,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-6 – Installation Quality</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-6-01-3343</td>
<td>% Install. Troubles Reported within 30 Days</td>
<td>0.69</td>
<td>NA</td>
<td>0.48</td>
<td>0</td>
<td>0.1</td>
<td>NA</td>
<td>0.67</td>
<td>0</td>
<td>0.37</td>
<td>0</td>
<td>2,4,5</td>
</tr>
<tr class="odd">
<td>PR-6-03-3343</td>
<td>% Install. Troubles Reported within 30 Days - FOK/TOK/CPE</td>
<td rowspan="2">4.32</td>
<td>NA</td>
<td>4.15</td>
<td>0</td>
<td>1.83</td>
<td>NA</td>
<td>3.88</td>
<td>0</td>
<td>2.51</td>
<td>0</td>
<td>2,4,5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-8 – Open Orders in a Hold
Status</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-8-01-3343</td>
<td>Open Orders in a Hold Status &gt; 30 Days</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2,4,5</td>
</tr>
<tr class="even">
<td>PR-8-02-3343</td>
<td>Open Orders in a Hold Status &gt; 90 Days</td>
<td rowspan="3">0</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Special Services - Provisioning</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-2 – Average Completed Interval</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-2-01-3200</td>
<td>Av. Interval Completed – Total No Dispatch</td>
<td>55.3</td>
<td>NA</td>
<td>6.2</td>
<td>NA</td>
<td>15</td>
<td>NA</td>
<td>13.18</td>
<td>NA</td>
<td>33.5</td>
<td>20</td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-02-3200</td>
<td>Av. Interval Completed – Total Dispatch</td>
<td>12.7</td>
<td>26.29</td>
<td>19.58</td>
<td>16.5</td>
<td>12.96</td>
<td>22</td>
<td>16.33</td>
<td>18</td>
<td>18.1</td>
<td>30</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td>PR-2-06-3200</td>
<td>Av. Interval Completed – DS0</td>
<td>7.4</td>
<td>NA</td>
<td>12.12</td>
<td>NA</td>
<td>9.77</td>
<td>NA</td>
<td>12.09</td>
<td>NA</td>
<td>11.75</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-07-3200</td>
<td>Av. Interval Completed – DS1</td>
<td>16.4</td>
<td>26.29</td>
<td>27.06</td>
<td>16.5</td>
<td>15.68</td>
<td>22</td>
<td>18.23</td>
<td>17.4</td>
<td>25.13</td>
<td>29.33</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td>PR-2-08-3200</td>
<td>Av. Interval Completed – DS3</td>
<td>146</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-09-3512</td>
<td>Av. Interval Completed – Total - EEL – Loop</td>
<td rowspan="2"></td>
<td>UD</td>
<td></td>
<td>UD</td>
<td></td>
<td>NA</td>
<td></td>
<td>21</td>
<td></td>
<td>32</td>
<td>4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-4 - Missed Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-01-3200</td>
<td>% Missed Appointment – Verizon – Total</td>
<td>12.5</td>
<td>0</td>
<td>15.25</td>
<td>0</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>2</td>
</tr>
<tr class="odd">
<td>PR-4-01-3210</td>
<td>% Missed Appointment – Verizon – DS0</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>4.76</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>4.76</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-01-3211</td>
<td>% Missed Appointment – Verizon – DS1</td>
<td>11.1</td>
<td>0</td>
<td>45</td>
<td>0</td>
<td>7.14</td>
<td>0</td>
<td>22.03</td>
<td>11.76</td>
<td>8.33</td>
<td>0</td>
<td>2,3</td>
</tr>
<tr class="odd">
<td>PR-4-01-3213</td>
<td>% Missed Appointment – Verizon – DS3</td>
<td>100</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-01-3214</td>
<td>% Missed Appointment – Verizon –Special Other</td>
<td>14.3</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-01-3510</td>
<td>% Missed Appointment – Verizon – Total - EEL</td>
<td>11.1</td>
<td>UD</td>
<td>45</td>
<td>UD</td>
<td>7.14</td>
<td>NA</td>
<td>22.03</td>
<td>0</td>
<td>8.33</td>
<td>50</td>
<td>4,5</td>
</tr>
<tr class="even">
<td>PR-4-01-3530</td>
<td>% Missed Appointment – Verizon – Total- IOF</td>
<td>100</td>
<td>25</td>
<td>NA</td>
<td>16.67</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>25</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td>PR-4-02-3200</td>
<td>Average Delay Days – Total</td>
<td>28.6</td>
<td>NA</td>
<td>12.33</td>
<td>NA</td>
<td>6.33</td>
<td>NA</td>
<td>139.3</td>
<td>9</td>
<td>26.5</td>
<td>NA</td>
<td>4</td>
</tr>
<tr class="even">
<td>PR-4-02-3510</td>
<td>Average Delay Days – Total - EEL</td>
<td>1</td>
<td>UD</td>
<td>12.33</td>
<td>UD</td>
<td>9</td>
<td>NA</td>
<td>139.3</td>
<td>NA</td>
<td>49</td>
<td>8</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-02-3530</td>
<td>Average Delay Days – Total - IOF</td>
<td>134</td>
<td>20</td>
<td>NA</td>
<td>63</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>12</td>
<td>1,2</td>
</tr>
<tr class="even">
<td>PR-4-03-3200</td>
<td>% Missed Appointment – Customer</td>
<td>20</td>
<td>31.25</td>
<td>10.17</td>
<td>42.86</td>
<td>14.29</td>
<td>37.5</td>
<td>17.65</td>
<td>43.48</td>
<td>45.45</td>
<td>50</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-03-3510</td>
<td>% Missed Appointment – Customer - EEL</td>
<td>NA</td>
<td>UD</td>
<td>NA</td>
<td>UD</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-08-3200</td>
<td>% Missed Appt. – Customer – Late Order Conf.</td>
<td rowspan="2"></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>4.17</td>
<td>2,3</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-6 – Installation Quality</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-6-01-3200</td>
<td>% Installation Troubles reported within 30 Days</td>
<td>1.4</td>
<td>4</td>
<td>4.15</td>
<td>23.08</td>
<td>1.42</td>
<td>0</td>
<td>2.01</td>
<td>0</td>
<td>8.15</td>
<td>4.17</td>
<td>3</td>
</tr>
<tr class="odd">
<td>PR-6-03-3200</td>
<td>% Inst. Troubles reported w/ in 30 Days - FOK/TOK/CPE</td>
<td rowspan="2">3.26</td>
<td>0</td>
<td>0.38</td>
<td>0</td>
<td>0.41</td>
<td>0</td>
<td>0.4</td>
<td>0</td>
<td>5.19</td>
<td>0</td>
<td>3</td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-8 – Open Orders in a Hold
Status</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-8-01-3200</td>
<td>Open Orders in a Hold Status &gt; 30 Days</td>
<td>35</td>
<td>0</td>
<td>20.34</td>
<td>0</td>
<td>24.49</td>
<td>0</td>
<td>1.96</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2,3</td>
</tr>
<tr class="even">
<td>PR-8-02-3200</td>
<td>Open Orders in a Hold Status &gt; 90 Days</td>
<td rowspan="4">35</td>
<td>0</td>
<td>18.64</td>
<td>0</td>
<td>22.45</td>
<td>0</td>
<td>0.98</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2,3</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>UNE Maintenance</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>Maintenance - POTS Loop</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-2 – Trouble Report Rate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-02-3550</td>
<td>Network Trouble Report Rate – Loop</td>
<td>1.15</td>
<td>0.77</td>
<td>1.31</td>
<td>0.67</td>
<td>1.01</td>
<td>0.51</td>
<td>1</td>
<td>0.53</td>
<td>0.76</td>
<td>0.54</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-2-03-3550</td>
<td>Network Trouble Report Rate – Central Office</td>
<td rowspan="2">0.09</td>
<td>0.05</td>
<td>0.09</td>
<td>0.04</td>
<td>0.06</td>
<td>0.02</td>
<td>0.07</td>
<td>0.05</td>
<td>0.07</td>
<td>0.06</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-3 – Missed Repair Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-3-01-3550</td>
<td>% Missed Repair Appointment – Loop</td>
<td>8.35</td>
<td>5.95</td>
<td>7.91</td>
<td>4.68</td>
<td>5.27</td>
<td>2.24</td>
<td>4.57</td>
<td>3.42</td>
<td>4.92</td>
<td>1.97</td>
<td></td>
</tr>
<tr class="even">
<td>MR-3-02-3550</td>
<td>% Missed Repair Appointment – Central Office</td>
<td rowspan="2">5.13</td>
<td>0</td>
<td>5.97</td>
<td>0</td>
<td>4.38</td>
<td>0</td>
<td>3.9</td>
<td>0</td>
<td>2.96</td>
<td>12.5</td>
<td>3</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-4 – Trouble Duration Intervals</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-01-3550</td>
<td>Mean Time To Repair – Total</td>
<td>23.8</td>
<td>16.88</td>
<td>23.09</td>
<td>16.14</td>
<td>22.44</td>
<td>13.86</td>
<td>14.8</td>
<td>12.51</td>
<td>16.28</td>
<td>16.84</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-02-3550</td>
<td>Mean Time To Repair – Loop Trouble</td>
<td>25</td>
<td>17.28</td>
<td>23.89</td>
<td>16.9</td>
<td>23.26</td>
<td>14.41</td>
<td>15.36</td>
<td>13.22</td>
<td>17.24</td>
<td>15.4</td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-03-3550</td>
<td>Mean Time To Repair – Central Office Trouble</td>
<td>8.4</td>
<td>10.28</td>
<td>10.84</td>
<td>1.56</td>
<td>9.56</td>
<td>1.49</td>
<td>7.09</td>
<td>4.52</td>
<td>5.67</td>
<td>30.53</td>
<td>3</td>
</tr>
<tr class="odd">
<td>MR-4-07-3550</td>
<td>% Out of Service &gt; 12 Hours</td>
<td>65.2</td>
<td>64.24</td>
<td>61.83</td>
<td>54.1</td>
<td>58.87</td>
<td>46.67</td>
<td>46.7</td>
<td>44.64</td>
<td>51.22</td>
<td>51.22</td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-08-3550</td>
<td>% Out of Service &gt; 24 Hours</td>
<td rowspan="2">40.5</td>
<td>19.87</td>
<td>37.23</td>
<td>14.75</td>
<td>32.53</td>
<td>6.67</td>
<td>16.45</td>
<td>6.25</td>
<td>17.89</td>
<td>9.76</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-5 – Repeat Trouble Reports</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-5-01-3550</td>
<td>% Repeat Reports within 30 Days</td>
<td rowspan="3">17.4</td>
<td>27.04</td>
<td>16.51</td>
<td>20</td>
<td>15.95</td>
<td>17.86</td>
<td>15.61</td>
<td>28.3</td>
<td>13.64</td>
<td>22.02</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Maintenance - POTS Platform</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-2 – Trouble Report Rate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-2-02-3140</td>
<td>Network Trouble Report Rate – Platform</td>
<td>1.15</td>
<td>0.84</td>
<td>1.31</td>
<td>1.61</td>
<td>1.01</td>
<td>0.86</td>
<td>1</td>
<td>1</td>
<td>0.76</td>
<td>0.86</td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-03-3140</td>
<td>Network Trouble Report Rate – Central Office</td>
<td>0.09</td>
<td>0.16</td>
<td>0.09</td>
<td>0.26</td>
<td>0.06</td>
<td>0.33</td>
<td>0.07</td>
<td>0.05</td>
<td>0.07</td>
<td>0.2</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-2-04-3140</td>
<td>% Subsequent Reports</td>
<td>17.1</td>
<td>0</td>
<td>18.13</td>
<td>18.18</td>
<td>15.11</td>
<td>7.41</td>
<td>11.07</td>
<td>8</td>
<td>12.95</td>
<td>6.9</td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-05-3140</td>
<td>% CPE/TOK/FOK Trouble Report Rate</td>
<td rowspan="2">0.91</td>
<td>1.31</td>
<td>1.08</td>
<td>1.15</td>
<td>0.79</td>
<td>0.91</td>
<td>0.7</td>
<td>0.91</td>
<td>0.57</td>
<td>1.01</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-3 – Missed Repair Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-3-01-3144</td>
<td>% Missed Repair Appointment – Platform Bus.</td>
<td>8.44</td>
<td>14.29</td>
<td>9.41</td>
<td>5</td>
<td>6.95</td>
<td>6.67</td>
<td>7.85</td>
<td>0</td>
<td>6.78</td>
<td>5.88</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-3-01-3145</td>
<td>% Missed Repair Appointment – Platform Res.</td>
<td>8.32</td>
<td>0</td>
<td>7.64</td>
<td>0</td>
<td>5.03</td>
<td>0</td>
<td>3.97</td>
<td>0</td>
<td>4.63</td>
<td>0</td>
<td>1,3,4,5</td>
</tr>
<tr class="even">
<td>MR-3-02-3144</td>
<td>% Missed Repair Appointment – Central Office Bus.</td>
<td>9.33</td>
<td>0</td>
<td>8</td>
<td>0</td>
<td>10.38</td>
<td>0</td>
<td>5.43</td>
<td>0</td>
<td>3.42</td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td>MR-3-02-3145</td>
<td>% Missed Repair Appointment – Central Office Res.</td>
<td>3.54</td>
<td>0</td>
<td>5.36</td>
<td>0</td>
<td>2.14</td>
<td>NA</td>
<td>2.95</td>
<td>NA</td>
<td>2.79</td>
<td>NA</td>
<td>1,2</td>
</tr>
<tr class="even">
<td>MR-3-03-3140</td>
<td>% CPE/TOK/FOK - Missed Appointment - Platform</td>
<td>5.2</td>
<td>4</td>
<td>4.86</td>
<td>4.55</td>
<td>3.62</td>
<td>5.26</td>
<td>2.97</td>
<td>0</td>
<td>3.79</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-3-04-3140</td>
<td>% Missed Repair Appointment - No Double Dispatch</td>
<td>6.29</td>
<td>5.56</td>
<td>5.33</td>
<td>0</td>
<td>3.56</td>
<td>4.76</td>
<td>2.98</td>
<td>0</td>
<td>3.37</td>
<td>4.17</td>
<td></td>
</tr>
<tr class="even">
<td>MR-3-05-3140</td>
<td>% Missed Repair Appointment - Double Dispatch</td>
<td rowspan="2">38.1</td>
<td>100</td>
<td>33.55</td>
<td>20</td>
<td>25.7</td>
<td>0</td>
<td>26.46</td>
<td>NA</td>
<td>27.11</td>
<td>0</td>
<td>1,2,3</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-4 – Trouble Duration Intervals</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-01-3140</td>
<td>Mean Time To Repair – Total</td>
<td>23.8</td>
<td>16.44</td>
<td>23.09</td>
<td>19.32</td>
<td>22.44</td>
<td>13.09</td>
<td>14.8</td>
<td>6.1</td>
<td>16.28</td>
<td>6.27</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-02-3144</td>
<td>Mean Time To Repair – Loop Trouble - Platform - Bus.</td>
<td>14.4</td>
<td>13.75</td>
<td>11.79</td>
<td>15.75</td>
<td>11.45</td>
<td>14.77</td>
<td>10.59</td>
<td>5.36</td>
<td>11.01</td>
<td>8.23</td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-02-3145</td>
<td>Mean Time To Repair – Loop Trouble - Platform - Res.</td>
<td>26.6</td>
<td>48.15</td>
<td>25.86</td>
<td>32.41</td>
<td>25.18</td>
<td>19.45</td>
<td>16.17</td>
<td>12.72</td>
<td>18.27</td>
<td>5.34</td>
<td>1,3,4,5</td>
</tr>
<tr class="odd">
<td>MR-4-03-3144</td>
<td>Mean Time To Repair – Central Office Trouble - Bus.</td>
<td>7.91</td>
<td>2.06</td>
<td>7.5</td>
<td>0.93</td>
<td>8.19</td>
<td>6.77</td>
<td>6.69</td>
<td>0.23</td>
<td>5.17</td>
<td>0.52</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="even">
<td>MR-4-03-3145</td>
<td>Mean Time To Repair – Central Office Trouble - Res.</td>
<td>8.56</td>
<td>19.48</td>
<td>11.86</td>
<td>10.67</td>
<td>10.04</td>
<td>NA</td>
<td>7.1</td>
<td>NA</td>
<td>5.83</td>
<td>NA</td>
<td>1,2</td>
</tr>
<tr class="odd">
<td>MR-4-04-3140</td>
<td>% Cleared (all troubles) within 24 Hours</td>
<td>58.7</td>
<td>84.21</td>
<td>61.24</td>
<td>80.56</td>
<td>65.74</td>
<td>84</td>
<td>82.46</td>
<td>100</td>
<td>81.52</td>
<td>100</td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-06-3140</td>
<td>% Out of Service &gt; 4 Hours</td>
<td>85.3</td>
<td>60</td>
<td>81.99</td>
<td>78.57</td>
<td>79.76</td>
<td>55.56</td>
<td>69.14</td>
<td>43.75</td>
<td>70.23</td>
<td>33.33</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-07-3140</td>
<td>% Out of Service &gt; 12 Hours</td>
<td>65.2</td>
<td>46.67</td>
<td>61.83</td>
<td>60.71</td>
<td>58.87</td>
<td>50</td>
<td>46.7</td>
<td>6.25</td>
<td>51.22</td>
<td>19.05</td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-08-3144</td>
<td>% Out of Service &gt; 24 Hours - Bus.</td>
<td>12.1</td>
<td>7.14</td>
<td>8.04</td>
<td>5.88</td>
<td>8.08</td>
<td>13.33</td>
<td>7.25</td>
<td>0</td>
<td>8.24</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-08-3145</td>
<td>% Out of Service &gt; 24 Hours - Res.</td>
<td rowspan="2">45.5</td>
<td>100</td>
<td>42.5</td>
<td>54.55</td>
<td>36.99</td>
<td>33.33</td>
<td>18.3</td>
<td>0</td>
<td>19.76</td>
<td>0</td>
<td>1,3,4,5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-5 – Repeat Trouble Reports</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-5-01-3140</td>
<td>% Repeat Reports within 30 Days</td>
<td rowspan="3">17.4</td>
<td>21.05</td>
<td>16.51</td>
<td>19.44</td>
<td>15.95</td>
<td>24</td>
<td>15.61</td>
<td>13.04</td>
<td>13.64</td>
<td>14.81</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>2-Wire Digital Services -
Maintenance</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-2 – Trouble Report Rate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-02-3341</td>
<td>Network Trouble Report Rate - Loop</td>
<td>0.77</td>
<td>1.5</td>
<td>0.67</td>
<td>5.28</td>
<td>0.31</td>
<td>1.16</td>
<td>0.21</td>
<td>1.74</td>
<td>0.42</td>
<td>1.16</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-2-03-3341</td>
<td>Network Trouble Report Rate - Central Office</td>
<td>0.15</td>
<td>0</td>
<td>0.41</td>
<td>0.29</td>
<td>0.21</td>
<td>0.58</td>
<td>0.16</td>
<td>0</td>
<td>0.26</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-04-3341</td>
<td>% Subsequent Reports</td>
<td rowspan="2">21.7</td>
<td>28.57</td>
<td>19.23</td>
<td>0</td>
<td>16.67</td>
<td>33.33</td>
<td>12.5</td>
<td>25</td>
<td>27.78</td>
<td>0</td>
<td>1,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-3 – Missed Repair Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-3-01-3341</td>
<td>% Missed Repair Appointment – Loop</td>
<td>40</td>
<td>0</td>
<td>15.38</td>
<td>0</td>
<td>50</td>
<td>25</td>
<td>75</td>
<td>0</td>
<td>50</td>
<td>0</td>
<td>1,3,4,5</td>
</tr>
<tr class="odd">
<td>MR-3-02-3341</td>
<td>% Missed Repair Appointment – Central Office</td>
<td rowspan="2">0</td>
<td>NA</td>
<td>37.5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>33.33</td>
<td>NA</td>
<td>20</td>
<td>NA</td>
<td>2,3</td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-4 – Trouble Duration Intervals</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-01-3341</td>
<td>Mean Time To Repair - Total</td>
<td>25.9</td>
<td>14.51</td>
<td>15.22</td>
<td>9.77</td>
<td>13.7</td>
<td>13.83</td>
<td>19.2</td>
<td>17.78</td>
<td>14.44</td>
<td>4.8</td>
<td>1,3,4,5</td>
</tr>
<tr class="even">
<td>MR-4-02-3341</td>
<td>Mean Time To Repair - Loop Trouble</td>
<td>30.5</td>
<td>14.51</td>
<td>17.35</td>
<td>10.24</td>
<td>20.25</td>
<td>20.35</td>
<td>25.88</td>
<td>17.78</td>
<td>18.79</td>
<td>4.8</td>
<td>1,3,4,5</td>
</tr>
<tr class="odd">
<td>MR-4-03-3341</td>
<td>Mean Time To Repair - Central Office Trouble</td>
<td>2.85</td>
<td>NA</td>
<td>11.76</td>
<td>1.3</td>
<td>3.87</td>
<td>0.78</td>
<td>10.28</td>
<td>NA</td>
<td>7.47</td>
<td>NA</td>
<td>2,3</td>
</tr>
<tr class="even">
<td>MR-4-07-3341</td>
<td>% Out of Service &gt; 12 Hours</td>
<td>100</td>
<td>60</td>
<td>100</td>
<td>21.43</td>
<td>25</td>
<td>75</td>
<td>50</td>
<td>20</td>
<td>100</td>
<td>0</td>
<td>1,3,4,5</td>
</tr>
<tr class="odd">
<td>MR-4-08-3341</td>
<td>% Out of Service &gt; 24 Hours</td>
<td rowspan="2">50</td>
<td>0</td>
<td>0</td>
<td>7.14</td>
<td>25</td>
<td>25</td>
<td>50</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1,3,4,5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-5 – Repeat Trouble Reports</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-5-01-3341</td>
<td>% Repeat Reports within 30 Days</td>
<td rowspan="3">44.4</td>
<td>20</td>
<td>23.81</td>
<td>31.58</td>
<td>40</td>
<td>33.33</td>
<td>28.57</td>
<td>50</td>
<td>38.46</td>
<td>50</td>
<td>1,3,4,5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>2-Wire xDSL Loops - Maintenance</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-2 – Trouble Report Rate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-02-3342</td>
<td>Network Trouble Report Rate - Loop</td>
<td>0.15</td>
<td>1.27</td>
<td>0.13</td>
<td>0.88</td>
<td>0.12</td>
<td>0.84</td>
<td>0.17</td>
<td>0.81</td>
<td>0.07</td>
<td>0.67</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-2-03-3342</td>
<td>Network Trouble Report Rate - Central Office</td>
<td rowspan="2">0.04</td>
<td>0.15</td>
<td>0.04</td>
<td>0.07</td>
<td>0.04</td>
<td>0.14</td>
<td>0.13</td>
<td>0.07</td>
<td>0.03</td>
<td>0.07</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-3 – Missed Repair Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-3-01-3342</td>
<td>% Missed Repair Appointment – Loop</td>
<td>0</td>
<td>4.76</td>
<td>14.29</td>
<td>16.67</td>
<td>0</td>
<td>7.14</td>
<td>35.71</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>MR-3-02-3342</td>
<td>% Missed Repair Appointment – Central Office</td>
<td rowspan="2">0</td>
<td>0</td>
<td>50</td>
<td>0</td>
<td>66.67</td>
<td>0</td>
<td>16.67</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-4 – Trouble Duration Intervals</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-02-3342</td>
<td>Mean Time To Repair - Loop Trouble</td>
<td>25.8</td>
<td>17.57</td>
<td>23.59</td>
<td>9.5</td>
<td>18.24</td>
<td>20.06</td>
<td>37.33</td>
<td>14.47</td>
<td>13.15</td>
<td>10.79</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-03-3342</td>
<td>Mean Time To Repair - Central Office Trouble</td>
<td>4.08</td>
<td>9.88</td>
<td>11.05</td>
<td>0.93</td>
<td>37.41</td>
<td>2.46</td>
<td>16.41</td>
<td>2</td>
<td>12.97</td>
<td>0.65</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="even">
<td>MR-4-07-3342</td>
<td>% Out of Service &gt; 12 Hours</td>
<td>53.9</td>
<td>54.55</td>
<td>80</td>
<td>22.22</td>
<td>66.67</td>
<td>35.29</td>
<td>64</td>
<td>25</td>
<td>66.67</td>
<td>27.27</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-08-3342</td>
<td>% Out of Service &gt; 24 Hours</td>
<td rowspan="2">23.1</td>
<td>22.73</td>
<td>20</td>
<td>11.11</td>
<td>44.44</td>
<td>5.88</td>
<td>28</td>
<td>16.67</td>
<td>8.33</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-5 – Repeat Trouble Reports</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-5-01-3342</td>
<td>% Repeat Reports within 30 Days</td>
<td rowspan="3">30.8</td>
<td>42.31</td>
<td>45.45</td>
<td>30.77</td>
<td>33.33</td>
<td>52.63</td>
<td>61.54</td>
<td>33.33</td>
<td>33.33</td>
<td>30.77</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>2-Wire xDSL Line Sharing -
Maintenance</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-2 – Trouble Report Rate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-02-3343</td>
<td>Network Trouble Report Rate - Loop</td>
<td>0.15</td>
<td>0</td>
<td>0.13</td>
<td>0</td>
<td>0.12</td>
<td>0</td>
<td>0.17</td>
<td>0</td>
<td>0.07</td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="odd">
<td>MR-2-03-3343</td>
<td>Network Trouble Report Rate - Central Office</td>
<td rowspan="2">0.04</td>
<td>0</td>
<td>0.04</td>
<td>0</td>
<td>0.04</td>
<td>0</td>
<td>0.13</td>
<td>0</td>
<td>0.03</td>
<td>0</td>
<td>1,2,3,4,5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-3 – Missed Repair Appointments</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-3-01-3343</td>
<td>% Missed Repair Appointment – Loop</td>
<td>0</td>
<td>NA</td>
<td>14.29</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>35.71</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>MR-3-02-3343</td>
<td>% Missed Repair Appointment – Central Office</td>
<td rowspan="2">0</td>
<td>NA</td>
<td>50</td>
<td>NA</td>
<td>66.67</td>
<td>NA</td>
<td>16.67</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-4 – Trouble Duration Intervals</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-02-3343</td>
<td>Mean Time To Repair - Loop Trouble</td>
<td>25.8</td>
<td>NA</td>
<td>23.59</td>
<td>NA</td>
<td>18.24</td>
<td>NA</td>
<td>37.33</td>
<td>NA</td>
<td>13.15</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-03-3343</td>
<td>Mean Time To Repair - Central Office Trouble</td>
<td>4.08</td>
<td>NA</td>
<td>11.05</td>
<td>NA</td>
<td>37.41</td>
<td>NA</td>
<td>16.41</td>
<td>NA</td>
<td>12.97</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-04-3343</td>
<td>% Cleared (all troubles) within 24 Hours</td>
<td>76.9</td>
<td>NA</td>
<td>72.73</td>
<td>NA</td>
<td>55.56</td>
<td>NA</td>
<td>69.23</td>
<td>NA</td>
<td>91.67</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-07-3343</td>
<td>% Out of Service &gt; 12 Hours</td>
<td>53.9</td>
<td>NA</td>
<td>80</td>
<td>NA</td>
<td>66.67</td>
<td>NA</td>
<td>64</td>
<td>NA</td>
<td>66.67</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-08-3343</td>
<td>% Out of Service &gt; 24 Hours</td>
<td rowspan="2">23.1</td>
<td>NA</td>
<td>20</td>
<td>NA</td>
<td>44.44</td>
<td>NA</td>
<td>28</td>
<td>NA</td>
<td>8.33</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-5 – Repeat Trouble Reports</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-5-01-3343</td>
<td>% Repeat Reports within 30 Days</td>
<td rowspan="3">30.8</td>
<td>NA</td>
<td>45.45</td>
<td>NA</td>
<td>33.33</td>
<td>NA</td>
<td>61.54</td>
<td>NA</td>
<td>33.33</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Special Services - Maintenance</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-2 – Trouble Report Rate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-2-01-3200</td>
<td>Network Trouble Report Rate</td>
<td>0.29</td>
<td>1.55</td>
<td>0.29</td>
<td>3.31</td>
<td>0.2</td>
<td>0.93</td>
<td>0.27</td>
<td>1.52</td>
<td>0.23</td>
<td>1.49</td>
<td></td>
</tr>
<tr class="even">
<td>MR-2-05-3200</td>
<td>% CPE/TOK/FOK Trouble Report Rate</td>
<td rowspan="2">0.44</td>
<td>1.55</td>
<td>0.34</td>
<td>2.26</td>
<td>0.24</td>
<td>1.24</td>
<td>0.33</td>
<td>3.03</td>
<td>0.33</td>
<td>1.34</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-4 – Trouble Duration Intervals</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-4-01-3200</td>
<td>Mean Time To Repair – Total</td>
<td>5.5</td>
<td>10.35</td>
<td>5.39</td>
<td>5.77</td>
<td>5.44</td>
<td>6.64</td>
<td>5.04</td>
<td>6.75</td>
<td>4.99</td>
<td>5.95</td>
<td>3</td>
</tr>
<tr class="odd">
<td>MR-4-04-3200</td>
<td>% Cleared (all troubles) within 24 Hours</td>
<td>98.2</td>
<td>90</td>
<td>100</td>
<td>100</td>
<td>99.1</td>
<td>100</td>
<td>98.64</td>
<td>100</td>
<td>100</td>
<td>100</td>
<td>3</td>
</tr>
<tr class="even">
<td>MR-4-06-3200</td>
<td>% Out of Service &gt; 4 Hours</td>
<td>43.6</td>
<td>77.78</td>
<td>55.28</td>
<td>63.64</td>
<td>47.27</td>
<td>83.33</td>
<td>46.58</td>
<td>66.67</td>
<td>50</td>
<td>50</td>
<td>3</td>
</tr>
<tr class="odd">
<td>MR-4-08-3200</td>
<td>% Out of Service &gt; 24 Hours</td>
<td rowspan="2">1.84</td>
<td>11.11</td>
<td>0</td>
<td>0</td>
<td>0.91</td>
<td>0</td>
<td>1.37</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-5 – Repeat Trouble Reports</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-5-01-3200</td>
<td>% Repeat Reports within 30 Days</td>
<td>23.8</td>
<td>20</td>
<td>18.52</td>
<td>31.82</td>
<td>24.32</td>
<td>16.67</td>
<td>22.45</td>
<td>10</td>
<td>20.77</td>
<td>30</td>
<td>3</td>
</tr>
<tr class="even">
<td colspan="13"><em><strong>TRUNKING</strong></em></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Ordering</strong></td>
<td rowspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR 1 – Order Confirmation
Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-1-12-5020</td>
<td>% On Time FOC (&lt;= 192 Forecasted Trunks)</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>1,2,4,5</td>
</tr>
<tr class="even">
<td>OR-1-12-5030</td>
<td>% On Time FOC (&gt; 192 and Unforecasted Trunks)</td>
<td></td>
<td>83.33</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>81.82</td>
<td></td>
<td>100</td>
<td>1,2,5</td>
</tr>
<tr class="odd">
<td>OR-1-13-5020</td>
<td>% On Time Design Layout Record (DLR)</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>1,2,5</td>
</tr>
<tr class="even">
<td>OR-1-19-5020</td>
<td>% On Time Resp. - Request for Inbound Augment Trunks (&lt;= 192
Forecasted Trunks)</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>4,5</td>
</tr>
<tr class="odd">
<td>OR-1-19-5030</td>
<td>% On Time Resp. - Request for Inbound Augment Trunks (&gt; 192
Forecasted Trunks)</td>
<td rowspan="2"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>OR-2 - Reject Timeliness</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>OR-2-11-5000</td>
<td>Average Trunk ASR Reject Time (&lt;= 192 Forecasted Trunks)</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>1</td>
<td></td>
<td>1</td>
<td></td>
<td>1</td>
<td></td>
</tr>
<tr class="even">
<td>OR-2-12-5000</td>
<td>% On Time Trunk ASR Reject (&lt;= 192 Forecasted Trunks)</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>3,4,5</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Provisioning</strong></td>
<td rowspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-1 - Average Interval Offered</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-1-09-5020</td>
<td>Av. Interval Offered – Total (&lt;= 192 Forecasted Trunks)</td>
<td>14.7</td>
<td>17.5</td>
<td>24</td>
<td>18</td>
<td>NA</td>
<td>NA</td>
<td>18</td>
<td>NA</td>
<td>NA</td>
<td>11</td>
<td>1,2</td>
</tr>
<tr class="even">
<td>PR-1-09-5030</td>
<td>Av. Interval Offered – Total (&gt; 192 &amp; Unforecasted
Trunks)</td>
<td rowspan="2">18</td>
<td>NA</td>
<td>18</td>
<td>16</td>
<td>21</td>
<td>NA</td>
<td>163</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>2</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-2 - Average Interval Completed</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-2-09-5020</td>
<td>Av. Interval Completed – Total (&lt;= 192 Forecasted Trunks)</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>15</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-2-09-5030</td>
<td>Av. Interval Completed – Total (&gt; 192 &amp; Unforecasted
Trunks)</td>
<td rowspan="2">NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>21</td>
<td>NA</td>
<td>190</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-4 - Missed Appointment</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-01-5000</td>
<td>% Missed Appointment – Verizon – Total</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-02-5000</td>
<td>Average Delay Days - Total</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-4-03-5000</td>
<td>% Missed Appointment – Customer</td>
<td>55.4</td>
<td>28.35</td>
<td>79.41</td>
<td>13.14</td>
<td>0</td>
<td>36.15</td>
<td>4.65</td>
<td>56.12</td>
<td>0</td>
<td>22.22</td>
<td></td>
</tr>
<tr class="even">
<td>PR-4-07-3540</td>
<td>% On Time Performance – LNP Only</td>
<td rowspan="2"></td>
<td>99.92</td>
<td></td>
<td>99.84</td>
<td></td>
<td>99.9</td>
<td></td>
<td>99.5</td>
<td></td>
<td>99.63</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-5 – Facility Missed Orders</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-5-01-5000</td>
<td>% Missed Appointment – Verizon – Facilities</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-5-02-5000</td>
<td>% Orders Held for Facilities &gt; 15 Days</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>PR-5-03-5000</td>
<td>% Orders Held for Facilities &gt; 60 Days</td>
<td rowspan="2">0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>PR-6 – Installation Quality</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>PR-6-01-5000</td>
<td>% Installation Troubles reported within 30 Days</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td>PR-6-03-5000</td>
<td>% Inst. Troubles reported within 30 Days - FOK/TOK/CPE</td>
<td rowspan="2">0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>PR-8 – Open Orders in a Hold
Status</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>PR-8-01-5000</td>
<td>Open Orders in a Hold Status &gt; 30 Days</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>PR-8-02-5000</td>
<td>Open Orders in a Hold Status &gt; 90 Days</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Maintenance</strong></td>
<td rowspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-2 – Trouble Report Rate</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-2-01-5000</td>
<td>Network Trouble Report Rate</td>
<td rowspan="2">0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>MR-4 – Trouble Duration Intervals</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>MR-4-01-5000</td>
<td>Mean Time To Repair – Total</td>
<td>NA</td>
<td>NA</td>
<td>0.17</td>
<td>0.3</td>
<td>NA</td>
<td>2.65</td>
<td>0.97</td>
<td>NA</td>
<td>1.45</td>
<td>NA</td>
<td>2,3</td>
</tr>
<tr class="even">
<td>MR-4-04-5000</td>
<td>% Cleared (all troubles) within 24 Hours</td>
<td>NA</td>
<td>NA</td>
<td>100</td>
<td>100</td>
<td>NA</td>
<td>100</td>
<td>100</td>
<td>NA</td>
<td>100</td>
<td>NA</td>
<td>2,3</td>
</tr>
<tr class="odd">
<td>MR-4-05-5000</td>
<td>% Out of Service &gt; 2 Hours</td>
<td>NA</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>100</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>2,3</td>
</tr>
<tr class="even">
<td>MR-4-06-5000</td>
<td>% Out of Service &gt; 4 Hours</td>
<td>NA</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>2,3</td>
</tr>
<tr class="odd">
<td>MR-4-07-5000</td>
<td>% Out of Service &gt; 12 Hours</td>
<td>NA</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>2,3</td>
</tr>
<tr class="even">
<td>MR-4-08-5000</td>
<td>% Out of Service &gt; 24 Hours</td>
<td rowspan="2">NA</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>2,3</td>
</tr>
<tr class="odd">
<td colspan="2"><strong>MR-5 – Repeat Trouble Report Rates</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>MR-5-01-5000</td>
<td>% Repeat Reports within 30 Days</td>
<td>NA</td>
<td>NA</td>
<td>0</td>
<td>0</td>
<td>NA</td>
<td>100</td>
<td>0</td>
<td>NA</td>
<td>0</td>
<td>NA</td>
<td>2,3</td>
</tr>
<tr class="odd">
<td colspan="13"><em><strong>NETWORK PERFORMANCE</strong></em></td>
</tr>
<tr class="even">
<td colspan="2"><strong>NP-1 – Percent Final Trunk Group
Blockage</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>NP-1-01-5000</td>
<td>% Final Trunk Groups Exceeding Blocking Standard</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>NP-1-02-5000</td>
<td>% FTG Exceeding Blocking Std. – (No Exceptions)</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5.88</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5.88</td>
<td></td>
</tr>
<tr class="odd">
<td>NP-1-03-5000</td>
<td>Number FTG Exceeding Blocking Std. – 2 Months</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
</tr>
<tr class="even">
<td>NP-1-04-5000</td>
<td>Number FTG Exceeding Blocking Std. – 3 Months</td>
<td rowspan="2"></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
<td>0</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>NP-2 – Collocation Performance –
New</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>NP-2-01-6701</td>
<td>% On Time Response to Request for Physical Collocation</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td>3</td>
</tr>
<tr class="odd">
<td>NP-2-02-6701</td>
<td>% On Time Response to Request for Virtual Collocation</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>NP-2-03-6701</td>
<td>Average Interval – Physical Collocation</td>
<td></td>
<td>150.5</td>
<td></td>
<td>172</td>
<td></td>
<td>109.5</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>NP-2-04-6701</td>
<td>Average Interval – Virtual Collocation</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>NP-2-05-6701</td>
<td>% On Time – Physical Collocation</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td>1,2,3</td>
</tr>
<tr class="odd">
<td>NP-2-06-6701</td>
<td>% On Time – Virtual Collocation</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>NP-2-07-6701</td>
<td>Average Delay Days – Physical Collocation</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>NP-2-08-6701</td>
<td>Average Delay Days – Virtual Collocation</td>
<td rowspan="2"></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"><strong>NP-2 – Collocation Performance -
Augment</strong></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>NP-2-01-6702</td>
<td>% On Time Response to Request for Physical Collocation</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>2,3,4,5</td>
</tr>
<tr class="even">
<td>NP-2-02-6702</td>
<td>% On Time Response to Request for Virtual Collocation</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>NP-2-03-6702</td>
<td>Average Interval – Physical Collocation</td>
<td></td>
<td>65.5</td>
<td></td>
<td>NA</td>
<td></td>
<td>46.67</td>
<td></td>
<td>47</td>
<td></td>
<td>66</td>
<td></td>
</tr>
<tr class="even">
<td>NP-2-04-6702</td>
<td>Average Interval – Virtual Collocation</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>NP-2-05-6702</td>
<td>% On Time – Physical Collocation</td>
<td></td>
<td>100</td>
<td></td>
<td>NA</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td></td>
<td>100</td>
<td>1,4,5</td>
</tr>
<tr class="even">
<td>NP-2-06-6702</td>
<td>% On Time – Virtual Collocation</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="odd">
<td>NP-2-07-6702</td>
<td>Average Delay Days – Physical Collocation</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
<tr class="even">
<td>NP-2-08-6702</td>
<td>Average Delay Days – Virtual Collocation</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
<td>NA</td>
<td></td>
</tr>
</tbody>
</table>

***Abbreviations:***

NA = No Activity.

UD = Under Development.

NEF = No Existing Functionality

blank cell = No data provided.

VZ = Verizon retail analog. If no data was provided, the metric may have
a benchmark.

***Notes:***

1 = Sample Size under 10 for July.

2 = Sample Size under 10 for August.

3 = Sample Size under 10 for September.

4 = Sample Size under 10 for October.

5 = Sample Size under 10 for November.