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TABLE OF CONTENTS

[General Contract Information 3](#general-contract-information)

[Organizational Background And Capabilities
5](#organizational-background-and-capabilities)

[Executive Summary 5](#executive-summary)

[Columbia Resource Group Vision And Values
5](#columbia-resource-group-vision-and-values)

[CRG Services 5](#crg-services)

[CRG Client List 6](#crg-client-list)

[CRG Staff Background 7](#crg-staff-background)

[Selected CRG Project Descriptions 8](#selected-project-descriptions)

[Sin 874: General Description Of Services
11](#sin-874-general-description-of-services)

[Sin 874‑1: Consulting Services 11](#sin-8741-consulting-services)

[Sin 874‑2: Facilitation Services 13](#sin-8742-facilitation-services)

[Sin 874-3: Survey Services 14](#sin-874-3-survey-services)

[Sin 874-4: Training Services 14](#sin-874-4-training-services)

[Sin 874-4: Training Services---Description Of Training Courses
17](#sin-874-4-training-servicesdescription-of-training-courses)

[Price List 22](#price-lists)

MANAGEMENT, ORGANIZATIONAL AND BUSINESS IMPROVEMENT SERVICES

Industrial Group 874

Contract Period: April 1, 2007 to March 31, 2012

# General Contract Information

+-----------------+----------------------------------------------------+
| Contract        | Carole Lyles Shaw                                  |
| Management and  |                                                    |
| Administration  | President                                          |
|                 |                                                    |
|                 | Columbia Resource Group                            |
|                 |                                                    |
|                 | 5430 Lynx Lane #337                                |
|                 |                                                    |
|                 | Columbia MD 21044                                  |
|                 |                                                    |
|                 | Phone: 410.992.7050                                |
|                 |                                                    |
|                 | Fax: 301-490-7483                                  |
|                 |                                                    |
|                 | Email: carole \@lyles.net                          |
|                 |                                                    |
|                 | CRGInfo@ earthlink.net                             |
+-----------------+----------------------------------------------------+
| Business Size:  | Small Business; Woman-Owned Business               |
+-----------------+----------------------------------------------------+
| Contract        | GS-10-F-0221M                                      |
| Number:         |                                                    |
+-----------------+----------------------------------------------------+
| Special Item    | Sin 874-1 Consulting Services                      |
| Numbers         |                                                    |
|                 | Sin 874-2 Facilitation Services                    |
|                 |                                                    |
|                 | Sin 874-3 Survey Services                          |
|                 |                                                    |
|                 | Sin 874-4 Training Services                        |
+-----------------+----------------------------------------------------+
| Maximum Order   | \$5,000,000                                        |
| Limitation      |                                                    |
+-----------------+----------------------------------------------------+
| Minimum Order:  | Please contact Vendor.                             |
+-----------------+----------------------------------------------------+
| Geographic      | The Columbia Resource Group will provide services  |
| coverage:       | under this contract in the 48 contiguous states    |
|                 | and the District of Columbia.                      |
+-----------------+----------------------------------------------------+
| Point(s) of     | Columbia MD                                        |
| Production      |                                                    |
+-----------------+----------------------------------------------------+
| Di              | Prices shown are net prices and included all       |
| scount/Pricing: | applicable discounts.                              |
+-----------------+----------------------------------------------------+
| Quantity/Volume | Please contact Vendor.                             |
| Discounts:      |                                                    |
+-----------------+----------------------------------------------------+
| Prompt Payment  | Net 30 days. 1% for 15 days payment                |
+-----------------+----------------------------------------------------+
| Government      | Columbia Resource Group will accept Visa,          |
| Commercial      | MasterCard and American Express government         |
| Credit Cards    | commercial credit cards for all purchases in any   |
|                 | amount with no additional discount.                |
+-----------------+----------------------------------------------------+
| Foreign Items   | Not Applicable                                     |
+-----------------+----------------------------------------------------+
| Time of         | Columbia Resource Group will adhere to the         |
| Delivery        | delivery schedule as specified by the              |
|                 | customer/agency purchase order.                    |
+-----------------+----------------------------------------------------+
| Expedited       | Please contact Vendor Contract Administration for  |
| Delivery        | expedited delivery.                                |
+-----------------+----------------------------------------------------+
| Overnight and   | Please contact Vendor Contract Administration for  |
| 2-day Delivery  | overnight and 2-day delivery.                      |
+-----------------+----------------------------------------------------+
| Urgent          | Please contact Vendor Contract Administration for  |
| Requirements    | urgent requirements.                               |
+-----------------+----------------------------------------------------+
| F.O.B. Points   | Destination                                        |
+-----------------+----------------------------------------------------+
| Ordering        | Columbia Resource Group                            |
| Address:        |                                                    |
|                 | 5430 Lynx Lane #337                                |
|                 |                                                    |
|                 | Columbia MD 21044                                  |
|                 |                                                    |
|                 | Phone: 410.992.7050                                |
|                 |                                                    |
|                 | Fax: 410.715.5411                                  |
|                 |                                                    |
|                 | Email: carole \@lyles.net                          |
|                 |                                                    |
|                 | CRGInfo@ earthlink.net                             |
+-----------------+----------------------------------------------------+
| Payment Address | Columbia Resource Group                            |
|                 |                                                    |
|                 | 5430 Lynx Lane #337                                |
|                 |                                                    |
|                 | Columbia MD 21044                                  |
|                 |                                                    |
|                 | Phone: 410.992.7050                                |
|                 |                                                    |
|                 | Fax: 301-490-7483                                  |
|                 |                                                    |
|                 | Email: carole \@lyles.net                          |
|                 |                                                    |
|                 | CRGInfo@ earthlink.net                             |
+-----------------+----------------------------------------------------+
| Warranty        | Contractor warrants and implies that the items     |
| Provision       | delivered under this contract are merchantable and |
|                 | fit for the particular purpose described in this   |
|                 | contract.                                          |
+-----------------+----------------------------------------------------+
| Terms and       |                                                    |
| Conditions of   |                                                    |
| Government      |                                                    |
| Purchase Card   |                                                    |
| Acceptance (any |                                                    |
| threshold above |                                                    |
| the             |                                                    |
| micropurchase   |                                                    |
| level): N/A     |                                                    |
+-----------------+----------------------------------------------------+
| Year 2000       | Yes                                                |
| Compliant       |                                                    |
+-----------------+----------------------------------------------------+
| DUNS Number     | 129950358                                          |
+-----------------+----------------------------------------------------+
| Central         | Registered in CCR                                  |
| Contractor      |                                                    |
| Registration    |                                                    |
| Database        |                                                    |
+-----------------+----------------------------------------------------+

#  

# Organizational Background and Capabilities

## Executive Summary

The Columbia Resource Group \[**CRG**\] is a management consulting and
training company providing a full range of services to clients in the
commercial, government and not-for-profit sectors.

The Columbia Resource Group is submitting this Proposal in response to
the **Census Bureau** request for Organizational Development
consultants. We are interested in providing a comprehensive package of
consulting, instructional design, facilitation and coaching services to
support Bureau initiatives.

The Columbia Resource Group has the capacity to provide a diverse group
of highly experienced consultants to work on projects individually or in
partnership with internal Bureau OD staff.

A Client list and sample projects are included in this Capability
Statement.

## Columbia Resource Group Vision and Values

**Our Vision**: The fundamental purpose of the Columbia Resource Group
is to serve our clients with the most innovative and pragmatic
approaches to achieving organizational and individual excellence.
Working closely with our clients, we can help develop short and long
range approaches to maximizing the full capabilities and potential of
all members of the organization.

**Our Values**: We believe that the success of the client/consultant
relationship is founded on openness, collaboration, accountability,
trust, creativity and communication.

## CRG Services 

Columbia Resource Group has established a solid reputation in conducting
organization development and training interventions at the individual,
group and system level. Our consultants have conducted interventions
that encompass many areas of consulting and training and we frequently
find that projects require application of a variety of approaches to
help the client achieve organizational goals.

Our projects have included:

-   Change Management Consulting

-   Leadership Development and Management Training

-   Balanced Scorecard Consulting

-   Executive Teambuilding

-   Executive Coaching

-   Retreat Planning and Facilitation

-   Organizational Assessments (including team assessments and climate
    surveys)

-   Large Group Interventions

-   Diversity Training and Change Initiatives

-   Process Consulting to Groups and Teams including Conflict Resolution

-   Individual and Group Skills Training

## 

##  CRG Client List 

Our consultants have conducted a wide range of training and consulting
projects for client organizations. A partial list of CRG clients
include:

**FEDERAL SECTOR**

-   Department of Commerce

-   Social Security Administration

-   NASA Goddard Space Flight Center

-   Space Telescope Science Institute

-   GSA Office of Government-wide Policy

    **LOCAL GOVERNMENT/INDEPENDENT AUTHORITY**

-   Montgomery College

-   District of Columbia Government: Center for Workforce Development
    and the Neighborhood Services Initiative

-   DC Water and Sewer Authority (DCWASA)

-   Washington Suburban Sanitary Commission (WSSC)

    **Client List Continued.**

    **PRIVATE SECTOR/NONPROFIT**

-   Pearson plc

-   The World Bank

-   PHI/PEPCO

-   LifeNet

-   The Hospital For Sick Children (Washington DC)

-   AED---Academy for Educational Excellence

-   Hood College

## CRG Staff Background

The Columbia Resource Group uses a core cadre of Senior Consultants,
Coaches and Facilitators to support all tasks awarded. These Consultants
have long term, multi-year relationships with CRG and its principals
through client work and other professional associations.

CRG staff have many years of experience in designing, conducting and
facilitating training and consulting projects in government, non-profit
and private sector organizations as external or internal consultants.
All have direct experience conducting highly facilitated OD
interventions in challenging environments. Their facilitation skills
provide opportunities to use "in-the-moment" learning opportunities to
move change processes forward.

In addition, several of our consultants teach organization development
and leadership courses in graduate programs for American University,
Georgetown University and Johns Hopkins University. All of the
consultants hold at least a bachelor's degree and many hold either a
masters, advanced graduate work, and/or professional development (such
as NTL or Gestalt training)..

## Selected Project Descriptions

The Columbia Resource Group has been involved in many types of
organization development, human resource management and training
initiatives for public and private sector clients. Short descriptions of
selected projects follow:

-   **Strategic, Business and Action Planning\--Balanced Scorecard
    Consulting**

    -   Division of a Federal Agency: CRG was awarded a contract to
        facilitate balanced scorecard development and implementation
        leading to an effective performance management system. We
        consulted with the senior leaders on understanding how strategic
        thinking in a disciplined balanced scorecard framework is
        developed and cascaded down through an organization, leading at
        the end to a set of strategic elements that are the building
        blocks of a strategic management system and a tightly aligned
        strategic plan. After completing an organizational assessment,
        we facilitated executive sessions to develop the scorecard.
        Starting with mission and vision, the strategic components of
        the management system were developed to link to each other
        logically. We then facilitated the development and
        implementation of performance measures and strategic
        initiatives.

-   **Leadership Development, and Executive Coaching**

    -   NASA Goddard Space Flight Center: CRG won a two year contract
        from the Goddard Space Flight Center (NASA) for consulting and
        facilitation services in support of a newly launched leadership
        development program for high potential early and mid career
        scientists, engineers, professionals and managers. CRG was
        selected through a highly competitive bidding process. Key
        services under this contract include (1) design and facilitation
        of a two year long program of cohort workshops; (2) individual
        and team coaching; (3) ongoing consulting on program design,
        evaluation and program integration for the program director,
        executive sponsors and internal project management team.

-   **Retreat Planning and Facilitation/Change Management**

    -   CRG was contracted by a \$100 million non-profit to design and
        facilitate a series of executive and management retreats that
        would support **organizational change**. CRG conducted a
        preliminary interview and focus group process for **problem
        identification** and then proposed a series of initiatives
        including retreats, coaching and structural change. The
        executive team and management team retreats were designed to
        build consensus and commitment to the Vision, strategy and
        culture change. In addition, key leadership skills were
        identified that would be incorporated in skill building
        activities in the retreat sessions.

    -   CRG has been contracted by large, multinational work teams in
        the World Bank to design and facilitate annual retreats. These
        retreats were designed to address on-going interpersonal and
        cross-functional conflicts. Participants engaged in a series of
        open dialogues and created individual and group action plans to
        address critical issues.

-   **Teambuilding and Facilitation**

    -   CRG was contracted by the Office of Neighborhood Services,
        Executive Office of the Mayor of Washington DC to design and
        facilitate a two day retreat for eight cross-functional/cross
        agency teams (over 200 people). These teams are part of a
        long-term **organizational change** process of changing the way
        that government services are delivered to targeted areas
        throughout the city. During these retreats, the teams identified
        **conflict issues**, critical performance measures for project
        success, created communications processes and assessed their
        performance using the model of a high performing team. In
        addition, the team leaders assessed their own performance and
        using feedback and coaching provided by CRG facilitators, began
        the process of using more empowering team leadership skills.
        This retreat was a critical event with multiple goals that
        include orienting new members; enrolling/re-energizing team
        members in supporting the vision of this initiative; critical
        skills development; action planning and teambuilding. CRG was
        awarded this contract two years in a row.

-   **Culture Change: Organizational Surveys and Communications
    Projects**

    -   CRG designed and implemented an organizational survey for a
        local health care organization. Survey results were analyzed,
        and CRG consultants designed and facilitated a large group
        planning process with a cross-section of employees.
        Recommendations to the organization were adopted and supported a
        successful grant application for the organization to implement a
        number of new human resource initiatives in training, facilities
        improvements and an executive communications program.

-   **Culture Change: Organization Surveys and Organization-Wide
    Teambuilding**

    -   CRG (as a key subcontractor to Common Ground Consulting Inc.)
        provided consulting services in the design and implementation of
        an organizational survey for a local independent public
        authority. Survey analysis was used to identify goals and
        strategies for a major culture change project. CRG consultant
        continues to provide on-going consulting to the internal OD team
        on the change process. CRG is providing a senior facilitator who
        co-designed and co-facilitates a two day teambuilding program
        for over 1500 employees and managers. This program is designed
        to support ongoing culture change at this Agency during a
        turbulent time in its history. The program focuses on skills for
        conflict resolution at the interpersonal and functional level;
        communication skills; and creativity and problem solving tools.

-   **Management Training**

    -   CRG developed a pilot management development program for two
        management teams in a local independent authority. This program
        included individual coaching, management retreats and management
        development workshops on performance management.

    -   CRG was contracted by a public research agency to develop a
        diversity awareness and training program for managers and staff.
        After conducting a needs assessment, CRG developed two
        integrated programs---one for all staff focusing on individual
        accountability, and a second program for managers focusing on
        their role as change leaders. CRG is also providing coaching and
        feedback to human resources and senior management on their role
        in a diverse organization.

    -   DC Government Agency: CRG was contracted to design and
        facilitate a series of workshops for management and staff on
        sexual harassment policy. Evaluations of this program cited its
        relevance and the value of the dialogue between employees.

-   **Executive Coaching Program Management and Evaluation**

    -   CRG consultant conducted a nine month project for the
        International Finance Corporation to manage and review a
        leadership development initiative (executive coaching). The
        consultant conducted program benchmarking for best practices,
        made recommendations for program change, sourced coaching firms
        to deliver services, oriented new coaches and conducted a
        preliminary evaluation of program effectiveness.

    -   Federal Agency: CRG partnered with Common Ground Consulting
        Services to win a contract to provide individual executive
        coaching in a pilot project. CRG also conducted a program
        evaluation of this pilot effort.

# Sin 874: General Description Of Services

## SIN 874‑1: CONSULTING SERVICES

The Columbia Resource Group can provide expert advice, assistance,
guidance or counseling in support of agencies' management,
organizational and business improvement efforts. This may also include
studies, analyses and reports documenting any proposed developmental,
consultative or implementation efforts. Examples of consulting services
to be provided in each service area include, but are not limited to:

**Service: Strategic, Business and Action Planning.** Consulting
services include acquiring an understanding of general agency strategic
objectives, regulatory requirements, interviewing key stakeholders,
planning and facilitating planning meetings, assisting in development of
implementation plans, preparation of draft and final reports and
supporting communications planning.

**Service: Facilitating High Performance Work.** Consulting services
include conducting team assessments through surveys, interviews and
observations; planning and conducting team and group retreats; skills
training (such as meeting management, performance planning, goal
setting, feedback and conflict management skills); conducting conflict
resolution meetings; providing process consultation to teams and team
leaders; coaching groups and individuals.

**Service: Leadership Systems.** Consulting services include conducting
needs assessment, instructional design and facilitation of leadership
training sessions; consulting to management on supporting systems such
as rewards and recognition; design and development of competency based
succession planning and performance management processes and systems.

**Service: Performance Measures and Indicators**. Consulting services
include review of current systems and processes; developing competency
models based on organizational goals, work outcomes and other factors;
developing management and individual training on use of performance
measures; developing performance management systems and processes.

**Service: Process and Productivity Improvement** Consulting services
include conducting assessment of organizational outcomes and goals,
regulatory requirements; conducting stakeholder/client needs
assessments; process mapping; facilitation of process improvement teams;
consulting on communications processes; skills and competency
assessments; program evaluation and management, team and individual
coaching.

**Service: Organizational Assessments.** Consulting services include
design and development of paper, electronic and interview survey
instruments \[qualitative and quantitative\]; focus groups; design and
facilitation of large group action planning sessions; design and
facilitation of results feedback sessions; management coaching on
feedback and action planning;

**Service: Program Audits and Evaluations.** Consulting services include
design and development of paper, electronic and interview survey
instruments \[qualitative and quantitative\]; focus groups; review of
program goals and planned outcomes; review of sample work products;
preparation of reports and conducting feedback sessions.

**CONSULTING MODEL**: The fundamental model used in many of the
consulting interventions will be **action learning**. Each activity will
be jointly planned, implemented and evaluated with attention paid to the
identification of core business, group and individual issues.

Action learning is always based on gathering sound, complete and valid
data. However, it also requires flexibility, responsiveness and the
willingness to make decisions and take action quickly in the face of
less than complete information. Our staff will work in a collaborative,
consultative way so that needed skills are transferred to the staff and
line managers involved in any OD project or training program. The
contracting process is also organic or fluid---in other words, we
recognize that our shared understanding of what is needed may change as
the project unfolds.

## Sin 874‑2: Facilitation Services

Columbia Resource Group can provide facilitation and related decision
support services to agencies engaging in collaboration efforts, working
groups, or integrated product, process, or self-directed teams. Agencies
bringing together diverse teams and/or groups with common and divergent
interests may require a neutral party to assist them in:

**DESCRIPTION OF SERVICES (SUMMARY):**

+---------------------+-----------------------+-----------------------+
| -   the use of      | -   defining and      | -   debriefing and    |
|     problem solving |     refining the      |     overall meeting   |
|     techniques      |     agenda            |     planning          |
+---------------------+-----------------------+-----------------------+
| -   resolving       | -   logistical        | -   convening and     |
|     disputes,       |                       |     leading large and |
|     disagreements,  |    meeting/conference |     small group       |
|     and divergent   |     support when      |     briefings and     |
|     views           |     performing        |     discussions       |
|                     |     technical         |                       |
|                     |     facilitation      |                       |
+---------------------+-----------------------+-----------------------+
| -   providing a     | -   recording         | -   preparing draft   |
|     draft for the   |     discussion        |     and final reports |
|     permanent       |     content and       |     for dissemination |
|     record          |     focusing          |                       |
|                     |     decision-making   |                       |
+---------------------+-----------------------+-----------------------+

**APPROACH TO THE ABOVE FACILITATION SERVICES:**

Team or group facilitation must focus on the needs of the client system.
Our interventions start with clear contracting on the desired results.
This means that we work to create a sound agreement with each client
around needs, desired outcomes, success measures, key issues, roles and
other areas pertinent to the project. The contracting process is also
organic or fluid---in other words, we recognize that our shared
understanding of what is needed may change as the project unfolds.

After contracting with the key managers/team leaders, we usually meet
with the team itself (or representative members) to assess needs and
desired outcomes. We conduct this data gathering through interviews,
meetings, by email and other methods. Finally, based on the data
gathered, we will create a draft design and present it for review and
discussion.

# 

##  

## Sin 874-3: Survey Services

The Columbia Resource Group can provide expert consultation, assistance,
and deliverables associated with all aspects of surveying within the
context of MOBIS. CRG consultants will assist with, and/or perform all
phases of the survey process to include, but not limited to:

**SUMMARY OF SERVICES**

+-----------------------+-----------------+----------------------------+
| -   planning survey   | -   sampling;   | -   pretest/pilot          |
|     design            |     survey      |     surveying              |
|                       |     development |                            |
+-----------------------+-----------------+----------------------------+
| -   defining and      | -   survey      | -   assessing reliability  |
|     refining the      |     database    |     and validity of data   |
|     agenda            |                 |                            |
|                       |  administration |                            |
+-----------------------+-----------------+----------------------------+
| -   determining       | -               | -   analyses of            |
|     proper survey     |   administering |     quantitative and       |
|     data collection   |     surveys     |     qualitative survey     |
|     methodology       |     using       |     data                   |
|                       |     various     |                            |
|                       |     types of    |                            |
|                       |     data        |                            |
|                       |     collection  |                            |
|                       |     methods     |                            |
+-----------------------+-----------------+----------------------------+
| **Production of       |                 |                            |
| reports** to include, |                 |                            |
| but is not limited    |                 |                            |
| to: description and   |                 |                            |
| summary of results    |                 |                            |
| with associated       |                 |                            |
| graphs, charts, and   |                 |                            |
| tables; description   |                 |                            |
| of data collection    |                 |                            |
| and survey            |                 |                            |
| administration        |                 |                            |
| methods; discussion   |                 |                            |
| of sample             |                 |                            |
| characteristics and   |                 |                            |
| the representative    |                 |                            |
| nature of data;       |                 |                            |
| analysis of           |                 |                            |
| non-response; and     |                 |                            |
| briefings of results  |                 |                            |
| to include discussion |                 |                            |
| of recommendations    |                 |                            |
| and potential         |                 |                            |
| follow-up actions     |                 |                            |
+-----------------------+-----------------+----------------------------+

**DESCRIPTION OF APPROACH**

To ensure that the survey information is gathered in a scientifically
accurate, valid, and reliable manner, we use strategies emphasizing a
multi-faceted approach with coherent and workable relationships among
measurement components. These components include qualitative and
quantitative data gathering and analysis techniques. Data gathering
methods will include use of commercial and customized employee surveys
and questionnaires; focus groups; interviews; feedback mechanisms built
into program or work processes; on-the-job observations; and other
tools.

To accommodate varying levels of preference and ability, all surveys and
questionnaires can be completed on-line, or using paper and pen. If the
ability to read and write in English is an obstacle, we will work with
the client to develop alternative survey and questionnaire delivery
methods, such as surveys written in a different language, interpreters,
or an automated telephone system.

# 

## Sin 874-4: Training Services

The Columbia Resource Group can provide off-the-shelf, or customized
off-the-shelf training packages under this SIN to meet specific agency
needs related to management, organizational and business improvement
services, such as, but not limited to:

+-----------------------------+----------------------------------------+
| -   customer service; team  | -   process improvement                |
|     building                |                                        |
+-----------------------------+----------------------------------------+
| -   performance measurement | -   performance problem-solving        |
+-----------------------------+----------------------------------------+
| -   business process        | -   change management                  |
|     reengineering           |                                        |
+-----------------------------+----------------------------------------+
| -   strategic planning      |                                        |
+-----------------------------+----------------------------------------+

Customization of off-the-shelf training may include but is not limited
to:

+-------------------------+----------------------+---------------------+
| -   workbooks           | -   computer based   | -   overhead        |
|                         |     training         |     transparencies  |
+-------------------------+----------------------+---------------------+
| -   training manuals    | -   videotapes       | -   advanced        |
|                         |                      |     presentation    |
|                         |                      |     media           |
+-------------------------+----------------------+---------------------+

**APPROACH TO PROVIDING THE ABOVE SERVICES**

The fundamental model used in our instructional design will be **action
learning**. Each activity will be jointly planned, implemented and
evaluated with attention paid to the identification of core business,
group and individual issues.

############## 

We take a collaborative approach to curriculum design. Our clients are
invited to be part of each stage of the process. We do this through
meetings with internal contacts, reviewing existing materials (such as
needs assessments) and continuous dialogue as the process moves forward.
One of our goals is to ensure that our training is integrated with other
organizational initiatives.

We identify useful and practical models and theories which serve as the
framework for the training. The desired behavioral outcomes are aligned
with the models. Using this framework, our instructional designer then
creates an integrated curriculum that introduces the material in a
practical context. The participants move quickly from cognitive learning
to skill practice in the session. Whenever possible, we incorporate
activities that require participants to work on real-life problems from
their own workplace.

We develop our case studies, role plays and other learning activities so
that they are based on the culture, processes and challenges found in
the client organization. This customization goes beyond simply using the
correct terminology. We work with the client to make sure that the
practice situations and materials reflect the day-to-day reality of the
participants.

Our sessions are developed using adult learning theory to build an
empowered learning community. Some of these techniques include:

We will use standard "best practices" in adult learning including, but
not limited to:

-   **Learning Style Variation:** We will accommodate different methods
    of learning and vary delivery mode (lecturette, reading, journaling,
    hands on experience, observation, skill practice, analysis and
    reflection, group and individual settings, etc.)

-   **Pragmatic Application:** Multiple opportunities for participants
    to create action plans describing how and when the skills and tools
    will be used.

-   **Behavioral Focus:** Values and concepts such as integrity, trust,
    concern, leadership and courage are grounded in descriptive
    behavioral models that are concrete. Participants will practice
    using these skills and then draw the link between the behavior, the
    concept and organizational results.

-   **Feedback:** Participants will continuously give each other
    feedback that is direct and supportive. In addition, participants
    will have the opportunity to practice self-assessment and other
    tools that allow for self-correction in the moment.

## Sin 874-4: Training Services---Description Of Training Courses

### 

### Management Development

**Introduction to Coaching Skills for Managers and Team Leaders.**
**MGMT 110** (1 Day) This course is designed to instruct participants in
the core coaching skills and tools used by managers and team leaders.
Participants will learn a basic coaching conversation model, review key
coaching applications (high performer, low performer, etc.) and learn
how to focus the coaching on productivity and performance improvement.
Participants conduct role plays and receive feedback from peers.

**Coaching For Performance and Accountability. MGMT 210.** (2 day) )
This course is designed to provide comprehensive instruction coaching
and performance management skills and tools used by managers and team
leaders. Participants will learn a basic coaching conversation model; an
advanced reflective listening model based on emotional intelligence
competencies; review key coaching applications (high performer, low
performer, etc.) and learn how to focus the coaching on productivity and
performance improvement. Participants will conduct several structured
role plays and prepare for an actual coaching session using a situation
from their workplace. Participants receive feedback from peers. Two
hours of follow up telephone coaching sessions are provided for
participants.

**Introduction to Emotional Intelligence for Leaders and Managers. MGMT
120.** (1/2 day) This course is designed to provide an overview of the
importance of emotional intelligence as a competency that managers can
use to motivate and build effective work relationships. Participants
will conduct a self-assessment of their EI knowledge and practice a
self-awareness and communication skill.

**Emotional Intelligence for Leaders and Managers---Workshop and
Assessment . MGMT 125.** (2 days) This course is designed to provide an
overview of the importance of emotional intelligence as a competency
that managers can use to motivate and build effective work
relationships. Participants will participate in a 360° EI Assessment,
participate in an introduction seminar and receive their assessment
results. Participants will also create an action plan and receive three
hours of individual telephone coaching.

**Managing Customer Service** (MGT320) 1 day This course is designed to
assist managers in establishing the climate, structure and systems that
support delivery of quality customer service. Topics include tools for
analyzing the supports and barriers for customer service in their unit;
assessing internal and external customer expectations; creating,
communicating and enforcing customer service performance standards;
creating an accountability based environment; and managing change as
customer needs and expectations evolve. Learning activities include role
plays and case studies, peer feedback, personal case studies and action
planning.

**Managing Diversity** **(Mgt 310**) 1 day In this workshop,
participants will examine the role of the manager/supervisor in creating
an inclusive high performance workplace. Participants will review a
contemporary model for diversity and acquire an understanding of
inclusivity and the standard and emerging dimensions of diversity. Other
topics include an appreciative dialogue in which participants explore
how their past impacts the assumptions and beliefs that they have about
differences. Participants will also review basic management tools and
processes to effectively manage diversity and performance. Learning
activities include role plays and case studies, peer feedback, personal
case studies and action planning.

**Project Management for Team Leaders and Managers (MGMT 340)** (2 days)
This course is designed to provide an introduction to the basic
principles and tools for effective project management. Topics covered
include defining the project goals and outcomes; implementation
strategies; planning tools for effective resource identification and
allocation; time planning tools (PERT, GANTT); and project effectiveness
evaluation. In addition, participants will review team structures and
roles, determining project team competencies and related staffing
topics.

**Planning and Conducting Effective Performance Evaluations (MGMT 130)**
2 days**.** This course is designed to provide an overview and hands on
skill practice on the skills and tools used to plan and conduct
effective performance evaluations.

Participants will discuss the key stages of the yearly performance
cycle; practice how to complete required documentation; and practice how
to create measurable goals based on competencies and desired measurable
outcomes. Participants will also discuss the shared accountability
between manager and staff members for identifying performance issues and
achievements; giving and requesting performance feedback and improving
performance. Participants will practice role plays and prepare an action
plan.

**Management Skills for Emerging and Newly Appointed Supervisors and
Managers. (MGMT 140)** 5 days**.** This course will provide an
introduction to the role of management and core management process. Key
topics include planning, organizing, motivating, managing change,
managing performance, delegation, teambuilding and communication.
Participants will receive an introduction to Situational Leadership™ and
practice applying this model in role plays and case studies.
Participants will create a personal development plan for themselves and
an action plan for performance improvement in their units. Learning
activities include simulations, self-assessments, peer feedback, case
studies, role plays, videos, facilitator feedback and receive 3
telephone coaching sessions during the following sixty days.

### 

### Leadership Development

**Leading and Managing for Accountability and Results in the Public
Sector. LDR 110.** (six days scheduled over a six month period) This
course is designed to provide intensive instruction in the core
leadership and management skills required for successful individual,
team and organizational performance. Topics include the role and
responsibilities of leaders in organizations; creating a personal vision
and values statement for public service and implementing that vision in
one's work unit; introduction to leadership models for managing change;
managing performance through goals and measurements; creating
empowerment and accountability for results; positive politics and
creating support and other topics. Participants will conduct
self-assessments; receive peer feedback; conduct role plays and skill
practices during the sessions. Participants will identify or create an
individual leadership project for implementation during the workshop.
Participants will receive 3 hours of individual telephone coaching to
support implementation of individual action plans.

**Leading Change. (LDR 310)** 2 days This course introduces participants
to state of the art models for achieving change in the public and
private sector. Participants will review selected classic change models
and then apply these models in analyzing what is working and not working
in change efforts currently underway in their organizations.
Participants will also be introduced to a model for understanding
resistance that demonstrates ways to use resistance as one of the forces
that can actually support the change effort. Participants will review
the core skills and characteristics of effective change leaders and
conduct a self-assessment. Instructional techniques include lecture,
case studies, role plays and action planning.

### Human Resources Skills 

**Coaching Skills for Human Resource Professionals (HR 120)** (6 days
over 3 months) This course is designed to improve the coaching skills of
human resource professionals. Participants will be introduced to core
coaching models and plan how to apply those models to the unique role
played by the HR professional as coach and to their own coaching style.
Participants will explore the issue of role clarification and role
conflict as the HR professional moves from coaching to policy
enforcement, for example. Issues of power when coaching senior level
managers will also be addressed. Other topics will include emotional
intelligence; techniques for fostering coachee accountability; coaching
across cultural differences; coaching "in the moment" and other advanced
techniques. Participants will receive a model and process for obtaining
feedback from coaching clients. Participants will also receive three
hours of telephone coaching during the program.

**Consultation Skills for Human Resource and OD Professionals (HR 110)**
(3 days) This workshop introduces participants to the core processes for
effective internal consulting. During the workshop, participants will
review the contracting process through case studies and roles plays. In
addition, participants will review issues of power and role
clarification for internal consultants. Participants will receive peer
and facilitator feedback during the session and create a personal
development and action plan.

**Train the Trainer: Introduction to Effective Facilitation of Adult
Learning (HR130) (**4 days) This course is designed to introduce
non-trainers (managers, team leaders and subject matter experts) to the
core skills used to teach adults. The course provides an overview of the
key principles of adult learning, a self-assessment against an effective
facilitator behavioral model and basic adult learning techniques.
Participants will receive hands-on practice in using these tools with
peers and receive feedback including a videotape of a presentation.

**Advanced Train the Trainer: Design and Facilitation of Adult Learning
(HR135)**

**(**3 days) This course is designed to introduce non-trainers
(managers, team leaders and subject matter experts) to basic principles
of instructional design. Participants will select a content area, design
a short training module, conduct the module and receive feedback
including a videotape of their presentation. Familiarity with the
fundamentals of adult learning is required through HR 130 or equivalent
training or experience.

### Team and Staff Development

**Effective Teams (STAFF110)** 2 days This workshop is designed to
introduce participants to the skills and tools used by high performing
teams. Topics include identifying and clarifying team objectives, goals,
values and outcomes; meeting management and decision making; conflict
management; team leadership models and building support through networks
with other stakeholders in the organization. Instructional methods
include role plays, simulations, team learning games, videos and peer
feedback. Especially recommended for intact work teams, this workshop
can be conducted in a retreat setting or as a stand alone workshop.

**Diversity in the Workplace** (STAFF 140) 2 day In this workshop,
participants will examine the importance of diversity in the public
sector workplace, the impact of changing demographics on the workforce
and emerging issues and opportunities. Participants will examine their
personal diversity paradigms and how those beliefs have helped them
become an effective team member. Participants will practice skills that
are helpful in dealing with cultural clashes, coping with ambiguity and
change and other areas. A personal action plan for future growth and
development will be completed.

**Customer Service Skills for Front Line Staff** (STAFF 120) 1 day This
course is designed to introduce participants to core skills and
competencies for delivering high quality customer service to internal
and external customers. Participants begin by identifying the value of
customer service to the organization and their personal goals and
values. Participants will review critical behaviors such as empathy,
problem solving through inquiry, complaint handling and anger
management. Learning activities include videos, role plays and case
studies, peer feedback and personal case studies.

# Price Lists

  ------------- ---------------------------- ------------- ---------------
                **Columbia Resource Group**                

                **Pricing: Labor Categories                
                Revised 03/14/07**                         

                **MOBIS Contract                           
                #GS-10-F-0221M**                           

                Effective Dates: April 1,                  
                2007                                       

                                             **Govt        **Govt. Daily**
                                             Hourly**      

  **SIN**       **Labor Category**           **Rate        **Rate
                                             Offered**     Offered**

  874-1,2,3     Principal                    \$ 249.38     \$ 1,995.00

  874-1,2,3     Project Manager              \$ 212.87     \$ 1,702.93

  874-1,2,3     Senior Consultant            \$ 219.45     \$ 1,755.60

  874-1,2       Instructional Designer       \$ 186.53     \$ 1,492.26

  874-1,3       Survey Designer              \$ 211.97     \$ 1,695.75

  874-1,2,3     Consultant                   \$ 201.37     \$ 1,610.96

  874-1,2,3     Facilitator                  \$ 190.77     \$ 1,526.18

  874-1,2,3     Project Associate            \$ 80.42      \$ 643.39

  874-1,2,3     Project Assistant            \$ 41.28      \$ 330.28
  ------------- ---------------------------- ------------- ---------------

> Continued on next page.

+--------+----------------+---------+---------+------+------+--------+
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| roup** |                |         |         |      |      |        |
|        |                |         |         |      |      |        |
| *      |                |         |         |      |      |        |
| *MOBIS |                |         |         |      |      |        |
| Co     |                |         |         |      |      |        |
| ntract |                |         |         |      |      |        |
| #GS-   |                |         |         |      |      |        |
| 10-F-0 |                |         |         |      |      |        |
| 221M** |                |         |         |      |      |        |
|        |                |         |         |      |      |        |
| **Pr   |                |         |         |      |      |        |
| icing: |                |         |         |      |      |        |
| Labor  |                |         |         |      |      |        |
| Cate   |                |         |         |      |      |        |
| gories |                |         |         |      |      |        |
| R      |                |         |         |      |      |        |
| evised |                |         |         |      |      |        |
| 10/3   |                |         |         |      |      |        |
| 1/03** |                |         |         |      |      |        |
|        |                |         |         |      |      |        |
| Eff    |                |         |         |      |      |        |
| ective |                |         |         |      |      |        |
| Date:  |                |         |         |      |      |        |
| J      |                |         |         |      |      |        |
| anuary |                |         |         |      |      |        |
| 1,     |                |         |         |      |      |        |
| 2004   |                |         |         |      |      |        |
+========+================+=========+=========+======+======+========+
| **     | **TRAINING     | **Min   | **Max.  | **   | **   | **     |
| Course | PROGRAMS/**    | \#      | \#      | Min. | Max. | Addtl. |
| \#**   |                | Partic. | Partic. | \#** | \#   | Per    |
|        | **SERVICES     | Price** | Price** |      | P    | Person |
|        | (all per       |         |         | **P  | arti | Cost** |
|        | person         |         |         | arti | c.** |        |
|        | costs)**       |         |         | c.** |      |        |
+--------+----------------+---------+---------+------+------+--------+
| HR 110 | Consultation   | \$10    | \$11    | 12   | 18   | \$     |
|        | Skills for     | ,810.41 | ,708.16 |      |      | 149.63 |
|        | Human Resource |         |         |      |      |        |
|        | and OD         |         |         |      |      |        |
|        | Professionals  |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| HR 120 | Coaching       | \$37    | \$38    | 12   | 18   | \$     |
|        | Skills for     | ,306.50 | ,802.75 |      |      | 249.38 |
|        | Human Resource |         |         |      |      |        |
|        | Professionals  |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| HR 130 | Train the      | \$13    | \$13    | 9    | 12   | \$     |
|        | Trainer:       | ,057.28 | ,955.03 |      |      | 299.25 |
|        | Introduction   |         |         |      |      |        |
|        | to Effective   |         |         |      |      |        |
|        | Facilitation   |         |         |      |      |        |
|        | of Adult       |         |         |      |      |        |
|        | Learning       |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| HR 135 | Advanced Train | \$10    | \$11    | 9    | 12   | \$     |
|        | the Trainer:   | ,665.27 | ,142.00 |      |      | 149.63 |
|        | Design and     |         |         |      |      |        |
|        | Facilitation   |         |         |      |      |        |
|        | of Adult       |         |         |      |      |        |
|        | Learning       |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| LDR    | Leading and    | \$47    | \$49    | 12   | 18   | \$     |
| 110    | Managing for   | ,735.36 | ,231.61 |      |      | 249.38 |
|        | Accountability |         |         |      |      |        |
|        | and Results in |         |         |      |      |        |
|        | the Public     |         |         |      |      |        |
|        | Sector         |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| LDR    | Leading Change | \$5     | \$6     | 12   | 18   | \$     |
| 310    |                | ,511.19 | ,708.19 |      |      | 199.50 |
+--------+----------------+---------+---------+------+------+--------+
| MGMT   | Introduction   | \$3     | \$4     | 12   | 18   | \      |
| 110    | to Coaching    | ,603.47 | ,201.97 |      |      | $99.75 |
|        | Skills for     |         |         |      |      |        |
|        | Managers and   |         |         |      |      |        |
|        | Team Leaders   |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| MGMT   | Introduction   | \$1     | \$2     | 12   | 18   | \      |
| 120    | to Emotional   | ,801.73 | ,250.61 |      |      | $74.81 |
|        | Intelligence   |         |         |      |      |        |
|        | for Leaders    |         |         |      |      |        |
|        | and Managers   |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| MGMT   | Emotional      | \$19    | \$20    | 12   | 18   | \$     |
| 125    | Intelligence   | ,416.34 | ,912.59 |      |      | 249.38 |
|        | for Leaders    |         |         |      |      |        |
|        | and            |         |         |      |      |        |
|        | Manag          |         |         |      |      |        |
|        | ers\--Workshop |         |         |      |      |        |
|        | and Assessment |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| MGMT   | Planning and   | \$5     | \$6     | 12   | 18   | \      |
| 130    | Conducting     | ,511.19 | ,109.69 |      |      | $99.75 |
|        | Effective      |         |         |      |      |        |
|        | Performance    |         |         |      |      |        |
|        | Evaluations    |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| MGMT   | Management     | \$19    | \$20    | 12   | 18   | \$     |
| 140    | Skills for     | ,882.67 | ,780.42 |      |      | 149.63 |
|        | Emerging and   |         |         |      |      |        |
|        | Newly          |         |         |      |      |        |
|        | Appointed      |         |         |      |      |        |
|        | Sup.& Mgrs     |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| MGMT   | Coaching for   | \$7     | \$7     | 12   | 18   | \      |
| 210    | Performance    | ,206.94 | ,805.44 |      |      | $99.75 |
|        | and            |         |         |      |      |        |
|        | Accountability |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| MGMT   | Managing       | \$3     | \$3     | 12   | 18   | \      |
| 310    | Diversity      | ,391.50 | ,840.38 |      |      | $74.81 |
+--------+----------------+---------+---------+------+------+--------+
| MGMT   | Managing       | \$2     | \$3     | 12   | 18   | \      |
| 320    | Customer       | ,755.59 | ,204.47 |      |      | $74.81 |
|        | Service        |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| MGMT   | Project        | \$5     | \$6     | 12   | 18   | \$     |
| 340    | Management for | ,187.00 | ,084.75 |      |      | 149.63 |
|        | Team Leaders   |         |         |      |      |        |
|        | and Managers   |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| STAFF  | Effective      | \$5     | \$5     | 9    | 18   | \      |
| 110    | Teams          | ,187.00 | ,860.31 |      |      | $74.81 |
+--------+----------------+---------+---------+------+------+--------+
| STAFF  | Customer       | \$2     | \$3     | 12   | 18   | \      |
| 120    | Service Skills | ,593.50 | ,042.38 |      |      | $74.81 |
|        | for Front Line |         |         |      |      |        |
|        | Staff          |         |         |      |      |        |
+--------+----------------+---------+---------+------+------+--------+
| STAFF  | Diversity in   | \$4     | \$4     | 12   | 18   | \      |
| 140    | the Workplace  | ,239.38 | ,837.88 |      |      | $99.75 |
+--------+----------------+---------+---------+------+------+--------+