Appendix B

# 

# Pennsylvania Performance Metrics

All data included here is taken from the Pennsylvania Carrier-to-Carrier
Reports. We note that certain data were revised by Verizon in *ex parte*
filings during the course of this proceeding. This table is provided as
a reference tool for the convenience of the reader. No conclusions are
to be drawn from the raw data contained in this table. Our analysis is
based on the totality of the circumstances, such that we may use
non-metric evidence, and may rely more heavily on some metrics more than
others, in making our determination. The inclusion of these particular
metrics in this table does not necessarily mean that we relied on all of
these metrics, nor that other metrics may not also be important in our
analysis. Some metrics that we have relied on in the past and may rely
on for a future application were not included here because there was no
data provided for them (usually either because there was no activity, or
because the metrics are still under development). Metrics with no retail
analog provided are usually compared with a benchmark. Note that for
some metrics during the period provided there may be changes in the
metric definition, or changes in the retail analog applied, making it
difficult to compare the data over time.

**AGGREGATE METRICS**

  ------------------------------------------------------------------------------------
  **Metric No.**        **Metric Name**                                             
  --------------------- ------------------------------------- ------------------ -- --
  ***Preorder and OSS                                                               
  Availability:***                                                                  

  PO-1-01               OSS Response Times - Customer Service                       
                        Record                                                      

  PO-1-02               OSS Response Times - Due Date                               
                        Availability                                                

  PO-1-03               OSS Response Times - Address                                
                        Validation                                                  

  PO-1-04               OSS Response Times - Product &                              
                        Service Availability                                        

  PO-1-05               OSS Response Times - Telephone No.                          
                        Avail & Reservation                                         

  PO-1-06               OSS Response Times - Facility Avail                         
                        (Loop Qualification)                                        

  PO-1-07               OSS Response Times - Rejected Query                         

  PO-8-01               \% On Time - Manual Loop                                    
                        Qualification                                               

  PO-8-02               \% On Time - Engineering Record                             
                        Request                                                     

  PO-2-01               OSS Interf. Avail. -- Total                                 

  PO-2-02               OSS Interf. Avail. -- Prime Time                            

  PO-2-03               OSS Interf. Avail. -- Non-Prime                             

  MR-1-01               OSS M&R Response Times - Create                             
                        Trouble                                                     

  MR-1-02               OSS M&R Response Times - Status                             
                        Trouble                                                     

  MR-1-03               OSS M&R Response Times - Modify                             
                        Trouble                                                     

  MR-1-04               OSS M&R Response Times - Request                            
                        Cancellation of Trbl                                        

  MR-1-05               OSS M&R Response Times -Trbl Reprt                          
                        History (by TN/Circ)                                        

  MR-1-06               OSS M&R Response Times - Test Trouble                       
                        (POTS Only)                                                 

                                                                                    

  ***Change Management,                                                             
  Billing, OS/DA:***                                                                

  PO-4-01               Change Man. Notices: %                                      
                        Notices/Confirmations Sent on Time                          

  BI-1-02               Billing - % DUF in 4 Business Days                          

  BI-2-01               Timeliness of Carrier Bill                                  

  BI-3-01               \% Billing Adjustments - Dollars                            
                        Adjusted                                                    

  BI-3-02               \% Billing Adjustments - Number of                          
                        Adjustments                                                 

  BI-4-01               \% Usage Accuracy                                           

  BI-4-02               \% Corrected Usage Records Delivered                        
                        On Time                                                     

  BI-5-01               \% Accuracy of Mechanized Bill Feed                         

  BI-6-01               \% Completeness of Usage Charges                            
                        --incl. PCD Delayed Char.                                   

  BI-6-02               \% Compl. of Usage Charges -- excl.                         
                        PCD Delay. Charges                                          

  BI-7-01               \% Compl. of Fractional Recurring                           
                        Charges -- incl. PCD Delay.                                 

  BI-7-02               \% Compl. of Fractional Recurring                           
                        Charges -- excl. PCD Delay                                  

  BI-8-01               \% Compl. of Non-recurring Charges --                       
                        incl. PCD Delayed Ch.                                       

  BI-8-02               \% Compl. of Non-recurring Charges --                       
                        excl. PCD Delayed Ch.                                       

  OD-1-01               Average Speed of Answer -- Operator                         
                        Services                                                    

  OD-1-02               Average Speed of Answer -- Directory                        
                        Assistance                                                  

                                                                                    

  ***Interconnection                                                                
  and Collocation:***                                                               

  NP-1-01               \% Final Trunk Groups Exceeding                             
                        Blocking Standard                                           

  NP-1-02               \% Final Trunk Groups Exc. Block.                           
                        Stand. -- (No Exceptions)                                   

  NP-1-03               Number FTG Exceeding Blocking Std. --                       
                        2 Months                                                    

  NP-1-04               Number FTG Exceeding Blocking Std. --                       
                        3 Months                                                    

  NP-7-01               Timeliness of Resp. to Request to                           
                        Order VZ to CLEC Trunks                                     

                                                                                    

  ***Ordering:***                                                                   

  OR-1-02               \% On Time LSRC -- Flow Through                             

  OR-1-04               \% On Time LSRC \<10 Lines                                  
                        (Electronic − No Flow Through)                              

  OR-1-06               \% On Time LSRC ≥10 Lines (Electronic                       
                        − No Flow Through)                                          

  OR-1-10               \% on Time LSRC ≥10 Lines (Fax)                             

  OR-1-11               Average FOC Time                                            

  OR-1-12               \% On Time FOC                                              

  OR-1-13               \% On Time DLR                                              

  OR-2-02               \% On Time LSR Reject -- Flow Through                       

  OR-2-04               \% On Time LSR Reject \< 10 Lines                           
                        (Electronic -- No Flow Through)                             

  OR-2-06               \% On Time LSR Reject ≥10 Lines                             
                        (Electronic − No Flow Through)                              

  OR-2-08               \% On Time LSR Reject \< 10 Lines                           
                        (Fax)                                                       

  OR-2-10               \% On Time LSR Reject ≥10 Lines (Fax)                       

  OR-2-11               Average Trunk ASR Reject Time                               

  OR-2-12               \% On Time Trunk ASR Reject                                 

  OR-3-01               \% Rejects                                                  

  OR-4-02               Completion Notice -- % On Time                              

  OR-5-01               \% Flow Through -- Total                                    

  OR-6-01               \% Accuracy -- Orders                                       

  OR-6-02               \% Accuracy -- Opportunities                                

  OR-6-03               \% Accuracy -- LSRC                                         

  OR-7-01               \% Order Confirmation/Rejects sent                          
                        within 3 Business Days                                      

  OR-8-01               \% Acknowledgements onTime                                  

  OR-9-01               \% Acknowledgement Completeness                             

                                                                                    

  ***Provisioning:***                                                               

  PR-1-01               Average Interval Offered -- Total --                        
                        No Dispatch                                                 

  PR-1-02               Average Interval Offered -- Total --                        
                        Dispatch                                                    

  PR-1-03               Average Interval Offered -- Dispatch                        
                        (1-5 Lines)                                                 

  PR-1-07               Average Interval Offered -- DS1                             

  PR-1-09               Average Interval Offered -- Total                           

  PR-2-01               Av. Completed Interval - Total No                           
                        Dispatch                                                    

  PR-2-02               Average Interval Completed -- Total                         
                        Dispatch                                                    

  PR-2-03               Av. Completed Interval - Dispatch                           
                        (1-5 Lines)                                                 

  PR-2-04               Av. Completed Interval - Dispatch                           
                        (6-9 Lines)                                                 

  PR-2-05               Av. Completed Interval - Dispatch (≥                        
                        10 Lines)                                                   

  PR-2-06               Av. Interval Completed -- DS0                               

  PR-2-07               Av. Interval Completed -- DS1                               

  PR-2-08               Av. Interval Completed -- DS3                               

  PR-2-09               Av. Interval Completed -- Total                             

  PR-4-01               \% Missed Appointment -- Verizon --                         
                        Total                                                       

  PR-4-02               Average Delay Days -- Total                                 

  PR-4-04               \% Missed Appointment -- Verizon --                         
                        Dispatch                                                    

  PR-4-05               \% Missed Appointment -- Verizon --                         
                        No Dispatch                                                 

  PR-4-09               \% Missed Appoint. - VZ-Standard                            
                        Interval (W Coded)- Total                                   

  PR-4-14               \% Completed On Time -- 2 Wire xDSL                         
                        Loops                                                       

  PR-5-01               \% Missed Appointment -- VZ --                              
                        Facilities                                                  

  PR-5-02               \% Orders Held for Facilities \> 15                         
                        Days                                                        

  PR-5-03               \% Orders Held for Facilities \> 60                         
                        Days                                                        

  PR-6-01               \% Install. Troubles Reported within                        
                        30 Days                                                     

  PR-6-02               \% Installation Troubles reported                           
                        within 7 Days                                               

  PR-6-03               \% Install. Troubles reported within                        
                        30 Days -- FOK/TOK/CPE                                      

  PR-8-01               Open Orders in a Hold Status \> 30                          
                        Days                                                        

  PR-8-02               Open Orders in a Hold Status \> 90                          
                        Days                                                        

  PR-9-01               \% On Time Performance -- Hot Cut                           
                        Loop                                                        

                                                                                    

  ***Maintenance and                                                                
  Repair:***                                                                        

  MR-2-01               Network Trouble Report Rate -- Total                        

  MR-2-02               Network Trouble Report Rate -- Loop                         

  MR-2-03               Network Trouble Report Rate --                              
                        Central Office                                              

  MR-3-01               \% Missed Repair Appointment -- Loop                        

  MR-3-02               \% Missed Repair Appointment --                             
                        Central Office                                              

  MR-4-01               Mean Time To Repair -- Total                                

  MR-4-02               Mean Time To Repair -- Loop Trouble                         

  MR-4-03               Mean Time To Repair -- Central Office                       
                        Trouble                                                     

  MR-4-04               \% Cleared (All Troubles) within 24                         
                        Hours                                                       

  MR-4-05               \% Out of Service \> 2 Hours                                

  MR-4-06               \% Out of Service \> 4 Hours                                

  MR-4-07               \% Out of Service \> 12 Hours                               

  MR-4-08               \% Out of Service \> 24 Hours                               

  MR-5-01               \% Repeat Reports within 30 Days                            
  ------------------------------------------------------------------------------------

1.  DISAGGREGATED METRICS

  ----------------------------------------------------------------------------------------------------------------------------------------------------------
                                                  February            March             April            May              June              Notes
  ----------------------- ----------------------- ---------- -------- -------- -------- ------- -------- ------- -------- -------- -------- ----------------
  Metric Number           Metric Name             VZ         CLEC     VZ       CLEC     VZ      CLEC     VZ      CLEC     VZ       CLEC     

  ***Pre-order and OSS                                                                                                                      
  Interface                                                                                                                                 
  Availability***                                                                                                                           

  **OSS Response Time**                                                                                                                     

  PO-1-01-6022            Customer Service        0.67       3.18     0.92     2.57     0.67    4.01     0.72    3.58     0.75     3.48     
                          Record - EDI - PA/DE                                                                                              

  PO-1-01-6052            Customer Service        0.67       4.81     0.92     2.34     0.67    4.15     0.72    4.89     0.75     4.43     
                          Record - Web GUI- PA/DE                                                                                           

  PO-1-02-6022            Due Date Availability - 0.96       2.58     0.93     2.95     1.03    2.68     1.02    2.77     1.12     4.36     
                          EDI - PA/DE                                                                                                       

  PO-1-02-6052            Due Date Availability - 0.96       4.30     0.93     2.08     1.03    3.93     1.02    4.65     1.12     4.04     
                          Web GUI - PA/DE                                                                                                   

  PO-1-03-6022            Address Validation -    6.27       4.89     6.15     5.08     6.80    4.47     6.62    6.25     7.13     5.66     
                          EDI- PA/DE                                                                                                        

  PO-1-03-6052            Address Validation -    6.27       7.49     6.15     2.89     6.80    7.05     6.62    8.29     7.13     7.41     
                          Web GUI - PA/DE                                                                                                   

  PO-1-04-6022            Product and Service     13.49      13.29    13.45    12.36    14.42   NA       13.61   NA       14.46    NA       
                          Availability - EDI -                                                                                              
                          PA/DE                                                                                                             

  PO-1-04-6052            Product and Service     13.49      13.39    13.45    6.26     14.42   13.15    13.61   14.07    14.46    12.68    
                          Availability - Web                                                                                                
                          GUI - PA/DE                                                                                                       

  PO-1-05-6022            Telephone Number        0.93       5.73     0.89     5.77     0.99    10.12    0.96    7.25     1.02     8.75     
                          Availability and                                                                                                  
                          Reservation - EDI -                                                                                               
                          PA/DE                                                                                                             

  PO-1-05-6052            Telephone Number        0.93       5.67     0.89     2.60     0.99    5.57     0.96    6.20     1.02     6.06     
                          Availability and                                                                                                  
                          Reservation - Web GUI -                                                                                           
                          PA/DE                                                                                                             

  PO-1-06-6022            Facility Availability - 14.76      NA       15.28    NA       15.57   NA       15.48   4.59     15.95    4.58     
                          (ADSL Loop                                                                                                        
                          Qualification) - EDI -                                                                                            
                          PA/DE                                                                                                             

  PO-1-06-6052            Facility Availability - 14.76      5.77     15.28    2.32     15.57   5.02     15.48   6.55     15.95    6.13     
                          (ADSL Loop                                                                                                        
                          Qualification) - Web                                                                                              
                          GUI - PA/DE                                                                                                       

  PO-1-07-6022            Rejected Query - EDI -  0.19       2.87     0.19     3.72     0.19    2.91     0.20    3.20     0.21     3.23     
                          PA/DE                                                                                                             

  PO-1-07-6052            Rejected Query - Web    0.19       6.39     0.19     5.13     0.19    6.60     0.20    5.97     0.21     5.30     
                          GUI - PA/DE                                                                                                       

  **OSS Interface                                                                                                                           
  Availability**                                                                                                                            

  PO-2-01-6040            Total - Web - GUI                  99.53             98.77            99.65            99.42             99.63    
                          Maintenance                                                                                                       

  PO-2-01-6060            Total -- Electronic                98.94             100.00           98.79            100.00            100.00   
                          Bonding - Maintenance                                                                                             

  PO-2-02-6020            Prime Time - EDI -                 99.99             99.82            99.89            100.00            99.93    
                          Pre-Ordering                                                                                                      

  PO-2-02-6050            Prime Time - Web GUI -             99.89             99.14            99.92            99.25             99.88    
                          Pre-Ordering                                                                                                      

  PO-2-02-6040            Prime Time - Web GUI --            99.90             99.18            99.85            99.34             99.89    
                          Maintenance                                                                                                       

  PO-2-02-6060            Prime Time - Electronic            98.38             100.00           99.22            100.00            100.00   
                          Bonding -- Maintenance                                                                                            

  PO-2-03-6040            Non-Prime Time - Web               98.85             97.98            99.32            99.58             99.14    
                          GUI -- Maintenance                                                                                                

  PO-2-03-6060            Non-Prime Time -                   99.97             100.00           98.05            100.00            100.00   
                          Electronic Bonding --                                                                                             
                          Maintenance                                                                                                       

  **Manual Loop                                                                                                                             
  Qualification**                                                                                                                           

  PO-8-01-3300            \% On Time - Manual                                                   UD               UD                UD       
                          Loop Qualification                                                                                                

  PO-8-02-3300            \% On Time -                                                          NA               NA                NA       
                          Engineering Record                                                                                                
                          Request                                                                                                           

  **OSS Maintenance                                                                                                                         
  Response Times**                                                                                                                          

  MR-1-01-6040            Create Trouble -- Web   6.93       5.70     6.84     6.07     6.94    6.21     6.79    6.05     6.87     7.29     
                          GUI                                                                                                               

  MR-1-01-6060            Create Trouble --       6.93       12.24    6.84     10.39    6.94    10.49    6.79    16.26    6.87     10.21    1b,2c
                          Electronic Bonding                                                                                                

  MR-1-02-6040            Status Trouble - Web    1.86       2.89     1.73     3.38     1.89    4.11     1.83    3.65     2.02     3.80     
                          GUI                                                                                                               

  MR-1-02-6060            Status Trouble --       1.86       0.21     1.73     1.62     1.89    0.20     1.83    0.26     2.02     0.23     
                          Electronic Bonding                                                                                                

  MR-1-03-6040            Modify Trouble - Web    6.93       5.33     6.84     6.00     6.94    5.00     6.79    5.50     6.87     5.20     1a,2a,3a,4a,5a
                          GUI                                                                                                               

  MR-1-03-6060            Modify Trouble --       6.93       9.12     6.84     21.67    6.94    9.68     6.79    7.47     6.87     18.60    1b
                          Electronic Bonding                                                                                                

  MR-1-04-6040            Request Cancellation of 8.45       5.69     8.36     5.95     8.43    5.78     8.34    6.54     8.50     14.96    2b,3c,4c,5c
                          Trouble -- Web GUI                                                                                                

  MR-1-04-6060            Request Cancellation of 8.45       NA       8.36     5.90     NA      NA       8.34    3.40     NA       NA       2a,4a
                          Trouble -- Electronic                                                                                             
                          Bonding                                                                                                           

  MR-1-05-6040            Trouble Report History  0.78       1.59     0.66     2.96     0.68    7.62     0.68    2.17     0.68     2.38     
                          (by TN/Circuit) - Web                                                                                             
                          GUI                                                                                                               

  MR-1-05-6060            Trouble Report History  NEF        NEF      NEF      NEF      NEF     NEF      NEF     NEF      NEF      NEF      
                          (by TN/Circuit) -                                                                                                 
                          Electronic Bonding                                                                                                

  MR-1-06-6040            Test Trouble (POTS      45.79      44.34    45.74    41.00    47.16   44.55    47.31   48.16    47.81    38.21    
                          Only) - Web GUI                                                                                                   

  MR-1-06-6060            Test Trouble (POTS      45.79      60.17    45.74    53.35    47.16   70.75    47.31   37.90    47.81    78.20    2c,3c,4b,5a
                          Only) - Electronic                                                                                                
                          Bonding                                                                                                           

  ***Change Management,                                                                                                                     
  Billing, OS/DA***                                                                                                                         

  **Timeliness of Change                                                                                                                    
  Management Notice**                                                                                                                       

  PO-4-01-6611            \% Change Management               100.00            100.00           100.00           100.00            100.00   1a,2a,3a,4a,5a
                          Notices sent on Time -                                                                                            
                          Type 1 - Emergency                                                                                                
                          Maintenance                                                                                                       

  PO-4-01-6621            \%                                 100.00            NA               NA               NA                100.00   1a,5c
                          Notices/Confirmations                                                                                             
                          Sent on Time -                                                                                                    
                          Regulatory                                                                                                        

  PO-4-01-6631            \%                                 100.00            NA               NA               NA                100.00   1a,5a
                          Notices/Confirmations                                                                                             
                          Sent on Time - Industry                                                                                           
                          Standard                                                                                                          

  PO-4-01-6641            \%                                 100.00            NA               NA               NA                100.00   1a,5a
                          Notices/Confirmations                                                                                             
                          Sent on Time - VZ                                                                                                 
                          Originated                                                                                                        

  PO-4-01-6651            \%                                 100.00            NA               NA               NA                NA       1a
                          Notices/Confirmations                                                                                             
                          Sent on Time - CLEC                                                                                               
                          Originated                                                                                                        

  **Billing**                                                                                                                               

  BI-1-02-2030            \% DUF in 4 Business               99.46             98.87            98.84            89.74             97.33    
                          Days                                                                                                              

  BI-2-01-2000            Timeliness of Carrier              100.00            100.00           100.00           100.00            100.00   
                          Bill                                                                                                              

  BI-3-01-2030            \% Billing              0.20       9.01     0.34     0.24     0.26    2.60     0.53    3.06     0.26     9.31     
                          Adjustments - Dollars                                                                                             
                          Adjusted                                                                                                          

  BI-3-02-2030            \% Billing              0.53       0.00     0.61     0.00     0.47    0.01     0.57    0.01     0.53     0.00     
                          Adjustments - Number of                                                                                           
                          Adjustments                                                                                                       

  BI-4-01-2030            \% Usage Accuracy                  100.00            100.00           100.00           100.00            100.00   

  BI-4-02-2030            \% Corrected Usage                 NA                NA               NA               NA                NA       
                          Records Delivered on                                                                                              
                          Time                                                                                                              

  BI-5-01-2030            \% Accuracy of                     100.00            100.00           100.00           100.00            100.00   2b
                          Mechanized Bill Feed                                                                                              

  BI-6-01-2030            \% Completeness of      99.99      100.00   99.86    99.04    99.63   99.27    99.86   99.89    99.66    99.75    
                          Usage Charges -                                                                                                   
                          Including PCD Delayed                                                                                             
                          Charges                                                                                                           

  BI-6-02-2030            \% Completeness of      UR         UR       UR       UR       99.65   99.32    99.87   99.89    99.70    99.76    
                          Usage Charges -                                                                                                   
                          Excluding PCD Delayed                                                                                             
                          Charges                                                                                                           

  BI-7-01-2030            \% Completeness of      UR         UR       UR       UR       56.66   90.22    64.72   60.25    50.14    98.03    
                          Fractional Recurring                                                                                              
                          Charges - Including PCD                                                                                           
                          Delayed Charges                                                                                                   

  BI-7-02-2030            \% Completeness of      UR         UR       UR       UR       92.21   99.39    89.18   98.73    93.48    99.45    
                          Fractional Recurring                                                                                              
                          Charges - Excluding PCD                                                                                           
                          Delayed Charges                                                                                                   

  BI-8-01-2030            \% Completeness of      97.76      100.01   96.40    99.32    97.21   99.67    99.38   99.42    98.23    99.80    
                          Non-Recurring Charges -                                                                                           
                          Including PCD Delayed                                                                                             
                          Charges                                                                                                           

  BI-8-02-2030            \% Completeness of      UR         UR       UR       UR       99.04   99.94    99.73   99.83    99.47    99.90    
                          Non-Recurring Charges -                                                                                           
                          Excluding PCD Delayed                                                                                             
                          Charges                                                                                                           

  **Operator Services -                                                                                                                     
  Speed of Answer**                                                                                                                         

  OD-1-01-1020            Average Speed of Answer 4.13       0.42     3.81     0.41     4.10    0.44     3.36    0.41     3.72     0.44     
                          -- Operator Services                                                                                              

  OD-1-02-1020            Average Speed of Answer 7.29       0.11     5.17     1.11     6.97    2.65     5.25    1.96     7.70     2.86     
                          -- Directory Assistance                                                                                           

  ***Resale: Ordering***                                                                                                                    

  **Resale POTS &                                                                                                                           
  Pre-qualified Complex**                                                                                                                   

  OR-1-02-2320            \% On Time LSRC --                 99.37             98.71            99.33            99.76             99.77    
                          Flow-Through                                                                                                      

  OR-1-04-2320            \% On Time LSRC \< 10              99.39             99.32            98.76            99.46             98.86    
                          Lines - Electronic (No                                                                                            
                          Flow-Through)                                                                                                     

  OR-1-06-2320            \% On Time LSRC≥10                 100.00            100.00           100.00           100.00            99.48    
                          Lines - Electronic                                                                                                

  OR-2-02-2320            \% On Time LSR Reject -            99.82             98.64            99.60            100.00            99.91    
                          Flow-Through                                                                                                      

  OR-2-04-2320            \% On Time LSR Reject              99.46             99.22            99.45            99.66             98.95    
                          \< 10 Lines -                                                                                                     
                          Electronic (No                                                                                                    
                          Flow-Through)                                                                                                     

  OR-2-06-2320            \% On Time LSR Reject ≥            100.00            100.00           100.00           100.00            100.00   
                          10 Lines - Electronic                                                                                             

  OR-7-01-2100            \% Order                           100.00            100.00           99.96            100.00            99.93    
                          Confirmations/Rejects                                                                                             
                          Sent Within 3 Business                                                                                            
                          Days                                                                                                              

  **Complex Services - 2                                                                                                                    
  Wire Digital**                                                                                                                            

  OR-1-04-2341            \% On Time LSRC \< 6               100.00            91.67            98.28            100.00            100.00   1b,2b,4c,5c
                          Lines - Electronic                                                                                                

  OR-1-06-2341            \% On Time LSRC ≥ 6                NA                100.00           100.00           NA                100.00   2a,3a,5a
                          Lines - Electronic                                                                                                

  OR-2-04-2341            \% On Time LSR Reject              100.00            100.00           100.00           100.00            100.00   1b,2a,4c
                          \< 6 Lines --                                                                                                     
                          Electronic                                                                                                        

  OR-2-06-2341            \% On Time LSR Reject ≥            NA                NA               100.00           100.00            100.00   3a,4a,5a
                          6 Lines -- Electronic                                                                                             

  **Complex Services - 2                                                                                                                    
  Wire xDSL**                                                                                                                               

  OR-1-04-2342            \% On Time LSRC \< 6               NA                NA               NA               100.00            NA       4a
                          Lines - Electronic                                                                                                

  OR-1-06-2342            \% On Time LSRC ≥ 6                NA                NA               NA               100.00            NA       4a
                          Lines - Electronic                                                                                                

  OR-2-04-2342            \% On Time LSR Reject              100.00            NA               NA               NA                NA       1a
                          \< 6 Lines --                                                                                                     
                          Electronic                                                                                                        

  OR-2-06-2342            \% On Time LSR Reject ≥            NA                NA               NA               NA                NA       
                          6 Lines -- Electronic                                                                                             

  **Special Services**                                                                                                                      

  OR-1-04-2214            \% On Time LSRC \< 10              100.00            99.00            100.00           97.10             97.22    
                          Lines - Non-DS0, DS1, &                                                                                           
                          DS3 -- Electronic                                                                                                 

  OR-1-06-2214            \% On Time LSRC ≥10                100.00            100.00           100.00           93.33             100.00   5c
                          Lines - Non-DS0, DS1, &                                                                                           
                          DS3 - Electronic                                                                                                  

  OR-2-04-2200            \% On Time LSR Reject              99.53             99.59            99.54            100.00            100.00   
                          \< 10 Lines -                                                                                                     
                          Electronic (No                                                                                                    
                          Flow-Through)                                                                                                     

  OR-2-06-2200            \% On Time LSR Reject ≥            100.00            100.00           100.00           100.00            100.00   1b,2b,3a,4a,5a
                          10 Lines - Electronic                                                                                             

  **POTS / Special                                                                                                                          
  Services - Aggregate**                                                                                                                    

  OR-3-01-2000            \% Rejects                         31.28             37.20            36.55            36.32             40.52    

  OR-4-02-2000            Completion Notice -- %             100.00            100.00           100.00           100.00            100.00   
                          On Time                                                                                                           

  OR-5-01-2000            \% Flow Through - Total            46.50             49.33            56.26            58.80             54.14    

  OR-6-01-2000            \% Accuracy - Orders               94.28             95.88            95.85            98.39             95.89    

  OR-6-02-2000            \% Accuracy --                     98.73             99.45            99.28            99.73             99.47    
                          Opportunities                                                                                                     

  OR-6-03-2000            \% Accuracy -- LSRC                99.72             99.51            98.54            99.19             98.87    

  OR-8-01-2000            \% Acknowledgements On             100.00            100.00           100.00           100.00            99.95    
                          Time                                                                                                              

  OR-9-01-2000            \% Acknowledgement                 100.00            100.00           100.00           100.00            100.00   
                          Completeness                                                                                                      

  ***Resale:                                                                                                                                
  Provisioning***                                                                                                                           

  **POTS- Total**                                                                                                                           

  PR-2-04-2100            Average Interval        5.99       2.25     6.04     3.50     6.97    3.25     7.84    5.00     6.54     2.00     1a,2a,3a,4a,5a
                          Completed - Dispatch                                                                                              
                          (6-9 Lines)                                                                                                       

  PR-2-05-2100            Average Interval        9.06       3.80     10.34    4.33     7.42    2.33     7.38    2.20     7.69     7.25     1a,2a,3a,4a,5a
                          Completed - Dispatch (≥                                                                                           
                          10 Lines)                                                                                                         

  PR-4-02-2100            Average Delay Days --   3.26       2.50     3.82     2.44     3.12    2.93     2.80    2.21     2.87     2.27     3c,4b,5b
                          Total                                                                                                             

  PR-4-04-2100            \% Missed Appt. -- VZ   8.26       5.31     7.44     4.09     6.82    5.60     6.37    2.94     6.99     3.44     
                          -- Dispatch                                                                                                       

  PR-4-05-2100            \% Missed Appt. -- VZ   0.27       0.24     0.40     0.15     0.11    0.02     0.06    0.04     0.08     0.04     
                          -- No Dispatch                                                                                                    

  PR-6-01-2100            \% Installation         1.69       1.90     1.64     1.56     1.83    1.48     1.86    1.38     1.91     1.82     
                          Troubles reported                                                                                                 
                          within 30 Days                                                                                                    

  PR-6-02-2100            \% Installation         1.11       1.46     1.08     1.12     1.17    0.98     1.19    0.93     1.28     1.20     
                          Troubles reported                                                                                                 
                          within 7 Days                                                                                                     

  PR-8-01-2100            \% Open Orders in a     0.01       0.00     0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     
                          Hold Status \> 30 Days                                                                                            

  PR-8-02-2100            \% Open Orders in a     0.00       0.00     0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     
                          Hold Status \> 90 Days                                                                                            

  **POTS -- Business**                                                                                                                      

  PR-2-01-2110            Average Interval        1.49       1.68     1.94     1.49     2.12    1.51     1.66    1.45     1.95     1.43     
                          Completed -- Total No                                                                                             
                          Dispatch                                                                                                          

  PR-2-03-2110            Average Interval        4.31       3.65     4.41     3.68     4.55    3.15     5.17    3.72     4.45     3.19     
                          Completed -- Dispatch                                                                                             
                          (1-5 Lines)                                                                                                       

  **POTS - Residence**                                                                                                                      

  PR-2-01-2120            Average Interval        0.88       1.15     0.90     1.17     0.84    1.36     0.84    1.60     0.88     1.56     
                          Completed -- Total No                                                                                             
                          Dispatch                                                                                                          

  PR-2-03-2120            Average Interval        3.73       3.86     3.79     4.52     3.76    2.66     3.59    2.83     3.63     3.16     1c,2c
                          Completed -- Dispatch                                                                                             
                          (1-5 Lines)                                                                                                       

  **Complex Services - 2                                                                                                                    
  Wire Digital**                                                                                                                            

  PR-2-01-2341            Average Interval        3.39       3.75     2.91     1.00     2.64    1.81     2.25    1.60     3.65     2.00     1a,2a,4a,5a
                          Completed -- Total No                                                                                             
                          Dispatch                                                                                                          

  PR-2-02-2341            Average Interval        7.40       5.00     6.24     NA       6.64    NA       7.04    28.00    6.06     26.00    1a,4a,5a
                          Completed -- Total                                                                                                
                          Dispatch                                                                                                          

  PR-4-02-2341            Average Delay Days --   6.05       NA       3.43     NA       3.45    NA       6.36    NA       4.50     2.00     5a
                          Total                                                                                                             

  PR-4-04-2341            \% Missed Appt. -- VZ   9.51       0.00     9.37     0.00     1.78    0.00     2.17    0.00     2.18     25.00    1a,2a,3a,4a,5a
                          -- Dispatch                                                                                                       

  PR-4-05-2341            \% Missed Appt. -- VZ   4.85       0.00     0.15     0.00     0.00    0.00     0.63    0.00     0.14     0.00     1a,2b,4b,5a
                          -- No Dispatch                                                                                                    

  PR-6-01-2341            \% Installation         0.90       0.00     2.24     0.00     2.34    0.00     3.39    0.00     3.23     0.00     1b,2a,3a,4b,5a
                          Troubles reported                                                                                                 
                          within 30 Days                                                                                                    

  PR-8-01-2341            \% Open Orders in a     0.00       0.00     0.00     0.00     0.00    0.00     0.78    0.00     0.07     0.00     1b,2b,4b,5b
                          Hold Status \> 30 Days                                                                                            

  PR-8-02-2341            \% Open Orders in a     0.00       0.00     0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     1b,2b,4b,5b
                          Hold Status \> 90 Days                                                                                            

  **Complex Services - 2                                                                                                                    
  Wire xDSL**                                                                                                                               

  PR-2-01-2342            Average Interval        0.86       0.25     3.73     1.00     1.24    NA       0.33    1.00     0.46     NA       1a,2a,4a
                          Completed -- Total No                                                                                             
                          Dispatch                                                                                                          

  PR-2-02-2342            Average Interval        9.59       NA       5.94     NA       5.72    NA       NA      NA       NA       NA       
                          Completed -- Total                                                                                                
                          Dispatch                                                                                                          

  PR-4-02-2342            Average Delay Days --   1.00       NA       41.00    NA       1.00    NA       NA      NA       1.00     NA       
                          Total                                                                                                             

  PR-4-04-2342            \% Missed Appt. -- VZ   3.28       NA       1.49     NA       1.75    NA       0.00    NA       NA       NA       
                          -- Dispatch                                                                                                       

  PR-4-05-2342            \% Missed Appt. -- VZ   0.00       0.00     0.82     0.00     0.86    NA       0.00    0.00     0.89     NA       1a,2a,4a
                          -- No Dispatch                                                                                                    

  PR-6-01-2342            \% Installation         4.55       0.00     7.06     0.00     14.48   NA       10.40   0.00     11.11    NA       1a,2a,4a
                          Troubles reported                                                                                                 
                          within 30 Days                                                                                                    

  PR-8-01-2342            \% Open Orders in a     0.00       0.00     0.00     0.00     0.00    NA       0.00    0.00     0.00     NA       1a,2a,4a
                          Hold Status \> 30 Days                                                                                            

  PR-8-02-2342            \% Open Orders in a     0.00       0.00     0.00     0.00     0.00    NA       0.00    0.00     0.00     NA       1a,2a,4a
                          Hold Status \> 90 Days                                                                                            

  **Special Services**                                                                                                                      

  PR-2-01-2200            Average Interval        5.21       3.41     2.92     1.35     8.44    6.00     8.35    7.75     6.29     4.00     3a,4a,5a
                          Completed -- Total No                                                                                             
                          Dispatch                                                                                                          

  PR-2-02-2200            Average Interval        20.85      7.92     10.14    8.20     7.73    7.17     9.64    5.89     7.86     4.20     1b,2a,3a,4b,5a
                          Completed -- Total                                                                                                
                          Dispatch                                                                                                          

  PR-2-06-2210            Average Interval        7.32       3.25     3.24     1.35     6.81    5.00     7.03    6.00     6.86     4.67     3a,4a,5a
                          Completed - DSO                                                                                                   

  PR-2-07-2211            Average Interval        44.02      7.50     10.23    6.83     8.37    7.60     10.00   6.23     7.87     4.00     1a,2a,3a,4c,5a
                          Completed -- DS1                                                                                                  

  PR-2-08-2213            Average Interval        NA         NA       NA       NA       NA      NA       NA      NA       NA       NA       
                          Completed -- DS3                                                                                                  

  PR-4-01-2200            \% Missed Appt. -- VZ   4.98       3.45     1.24     0.77     1.09    0.00     2.39    0.00     1.80     10.00    5c
                          -- Total                                                                                                          

  PR-4-02-2200            Average Delay Days --   63.20      1.75     22.76    2.00     25.38   NA       14.35   NA       7.31     1.00     1a,2a,5a
                          Total                                                                                                             

  PR-6-01-2200            \% Installation         0.70       0.00     0.72     0.00     4.50    1.52     3.26    9.09     3.74     0.00     5c
                          Troubles reported                                                                                                 
                          within 30 Days                                                                                                    

  PR-8-01-2200            \% Open Orders in a     2.65       0.00     1.12     0.00     1.90    0.00     1.69    0.00     0.14     0.00     5c
                          Hold Status \> 30 Days                                                                                            

  PR-8-02-2200            \% Open Orders in a     0.46       0.00     0.18     0.00     0.27    0.00     0.00    0.00     0.00     0.00     5c
                          Hold Status \> 90 Days                                                                                            

  ***Resale:                                                                                                                                
  Maintenance***                                                                                                                            

  **POTS**                                                                                                                                  

  MR-2-02-2100            Network Trouble Report  0.81       0.74     0.79     0.67     0.85    0.69     0.92    0.70     1.02     0.60     
                          Rate -- Loop                                                                                                      

  MR-2-03-2100            Network Trouble Report  0.09       0.10     0.10     0.10     0.15    0.16     0.11    0.10     0.09     0.05     
                          Rate -- Central Office                                                                                            

  MR-3-01-2100            \% Missed Repair        14.19      14.11    10.90    11.55    13.13   13.07    11.93   11.48    14.73    15.53    
                          Appointment -- Loop                                                                                               

  MR-3-02-2100            \% Missed Repair        5.03       2.30     4.33     8.05     8.24    9.93     5.75    2.25     6.60     11.59    
                          Appointment -- Central                                                                                            
                          Office                                                                                                            

  MR-4-01-2100            Mean Time To Repair --  20.35      15.88    16.50    14.12    18.62   16.38    17.57   15.84    19.52    17.17    
                          Total                                                                                                             

  MR-4-02-2100            Mean Time to Repair -   21.63      17.00    17.48    15.02    20.45   17.97    18.58   16.70    20.47    17.39    
                          Loop Trouble                                                                                                      

  MR-4-03-2100            Mean Time To Repair --  8.63       7.48     8.42     8.13     7.98    9.65     8.86    10.08    9.26     14.69    
                          Central Office Trouble                                                                                            

  MR-4-06-2100            \% Out of Service \> 4                                        78.78   75.44    78.13   73.36    81.19    74.30    
                          hours                                                                                                             

  MR-4-07-2100            \% Out of Service \> 12 62.13      56.63    59.87    49.50    59.78   56.23    60.12   56.76    62.37    56.34    
                          hours                                                                                                             

  MR-4-08-2100            \% Out of Service \> 24 28.28      17.56    19.40    14.65    23.59   18.86    23.05   17.18    27.46    21.58    
                          Hours                                                                                                             

  MR-5-01-2100            \% Repeat Reports       14.94      17.21    15.17    17.39    14.63   18.02    14.06   18.70    15.39    16.28    
                          within 30 Days                                                                                                    

  **Complex Services - 2                                                                                                                    
  Wire Digital**                                                                                                                            

  MR-2-02-2341            Network Trouble Report  0.31       0.00     0.35     1.58     0.30    0.00     0.34    0.00     0.30     0.00     
                          Rate -- Loop                                                                                                      

  MR-2-03-2341            Network Trouble Report  0.23       0.47     0.16     0.79     0.13    0.38     0.12    0.38     0.16     0.16     
                          Rate -- Central Office                                                                                            

  MR-3-01-2341            \% Missed Repair        51.52      NA       40.00    50.00    60.47   NA       40.69   NA       49.61    NA       2a
                          Appointment -- Loop                                                                                               

  MR-3-02-2341            \% Missed Repair        13.40      0.00     22.06    0.00     24.56   0.00     13.46   100.00   10.45    0.00     1a,2a,3a,4a,5a
                          Appointment -- Central                                                                                            
                          Office                                                                                                            

  MR-4-01-2341            Mean Time To Repair --  30.12      27.25    26.40    20.83    31.83   0.50     28.82   71.78    23.93    20.72    1a,2a,3a,4a,5a
                          Total                                                                                                             

  MR-4-02-2341            Mean Time to Repair -   33.42      NA       31.08    30.18    36.52   NA       34.49   NA       28.56    NA       2a
                          Loop Trouble                                                                                                      

  MR-4-03-2341            Mean Time To Repair --  25.63      27.25    16.05    2.15     21.25   0.50     13.02   71.78    15.00    20.72    1a,2a,3a,4a,5a
                          Central Office Trouble                                                                                            

  MR-4-07-2341            \% Out of Service \> 12 75.88      100.00   66.88    33.33    71.72   NA       64.84   100.00   64.22    100.00   1a,2a,4a,5a
                          hours                                                                                                             

  MR-4-08-2341            \% Out of Service \> 24 47.06      100.00   37.66    33.33    46.46   NA       30.77   100.00   39.45    0.00     1a,2a,4a,5a
                          Hours                                                                                                             

  MR-5-01-2341            \% Repeat Reports       27.51      0.00     19.27    33.33    19.35   0.00     24.87   100.00   25.51    100.00   1a,2a,3a,4a,5a
                          within 30 Days                                                                                                    

  **Complex Services - 2                                                                                                                    
  Wire xDSL**                                                                                                                               

  MR-2-02-2342            Network Trouble Report  0.05       2.82     0.05     1.92     0.05    0.00     0.06    0.00     0.05     0.00     
                          Rate -- Loop                                                                                                      

  MR-2-03-2342            Network Trouble Report  0.09       2.82     0.05     0.00     0.06    0.00     0.04    0.00     0.03     0.00     
                          Rate -- Central Office                                                                                            

  MR-3-01-2342            \% Missed Repair        6.25       0.00     16.13    0.00     23.33   NA       25.64   NA       33.33    NA       1a,2a
                          Appointment -- Loop                                                                                               

  MR-3-02-2342            \% Missed Repair        16.67      0.00     25.93    NA       10.53   NA       13.79   NA       3.70     NA       1a
                          Appointment -- Central                                                                                            
                          Office                                                                                                            

  MR-4-01-2342            Mean Time To Repair --  18.02      17.30    23.03    25.85    20.78   NA       24.18   NA       24.26    NA       1a,2a
                          Total                                                                                                             

  MR-4-02-2342            Mean Time to Repair -   16.47      14.67    31.32    25.85    26.97   NA       29.34   NA       30.09    NA       1a,2a
                          Loop Trouble                                                                                                      

  MR-4-03-2342            Mean Time To Repair --  18.83      19.93    13.52    NA       15.92   NA       17.24   NA       15.19    NA       1a
                          Central Office Trouble                                                                                            

  MR-4-07-2342            \% Out of Service \> 12 100.00     66.67    50.00    NA       64.29   NA       77.61   NA       78.46    NA       1a
                          hours                                                                                                             

  MR-4-08-2342            \% Out of Service \> 24 0.00       0.00     0.00     NA       35.71   NA       34.33   NA       33.85    NA       1a
                          Hours                                                                                                             

  MR-5-01-2342            \% Repeat Reports       28.26      50.00    46.55    50.00    38.24   NA       52.94   NA       53.62    NA       1a,2a
                          within 30 Days                                                                                                    

  **Special Services**                                                                                                                      

  MR-2-01-2200            Network Trouble Report  0.15       0.10     0.17     0.14     0.22    0.25     0.23    0.56     0.21     0.67     
                          Rate -- Total                                                                                                     

  MR-4-01-2200            Mean Time To Repair --  5.05       4.77     3.90     2.52     4.42    3.13     4.14    3.65     5.00     3.07     1a,2a,3a,4b,5c
                          Total                                                                                                             

  MR-4-06-2200            \% Out of Service \> 4  42.65      100.00   35.80    25.00    39.89   14.29    38.05   25.00    50.07    23.08    1a,2a,3a,4b,5c
                          hours - Specials                                                                                                  

  MR-4-08-2200            \% Out of Service \> 24 1.63       0.00     0.71     0.00     0.28    0.00     0.69    0.00     0.74     0.00     1a,2a,3a,4b,5c
                          Hours -- Specials                                                                                                 

  MR-5-01-2200            \% Repeat Reports       17.52      0.00     15.70    25.00    16.48   14.29    15.64   25.00    15.13    3.85     1a,2a,3a,4b,5c
                          within 30 Days                                                                                                    

  ***UNE: Ordering***                                                                                                                       

  **POTS                                                                                                                                    
  Loop/Pre-Qualified                                                                                                                        
  Complex/LNP**                                                                                                                             

  OR-1-02-3331            \% On Time LSRC --                 98.92             98.57            99.43            99.49             99.34    
                          Flow-Through                                                                                                      

  OR-1-04-3331            \% On Time LSRC \< 10              99.00             98.92            97.83            98.34             97.26    
                          Lines - Electronic ( No                                                                                           
                          Flow-Through)                                                                                                     

  OR-1-06-3331            \% On Time LSRC ≥ 10               99.36             99.45            97.64            98.48             98.28    
                          Lines - Electronic                                                                                                

  OR-2-02-3331            \% On Time LSR Reject              99.71             98.78            99.13            99.80             99.51    
                          -- Flow-Through                                                                                                   

  OR-2-04-3331            \% On Time LSR Reject              97.62             97.60            96.78            96.92             94.97    
                          \< 10 Lines -                                                                                                     
                          Electronic (No                                                                                                    
                          Flow-Through)                                                                                                     

  OR-2-06-3331            \% On Time LSR Reject ≥            99.15             98.37            100.00           100.00            100.00   
                          10 Lines - Electronic                                                                                             

  OR-7-01-3331            \% Order                           99.75             99.69            99.83            99.67             99.76    
                          Confirmations/Rejects                                                                                             
                          Sent Within 3 Business                                                                                            
                          Days                                                                                                              

  **POTS Platform**                                                                                                                         

  OR-1-02-3140            \% On Time LSRC --                 95.46             96.31            95.65            99.41             99.55    
                          Flow-Through                                                                                                      

  OR-1-04-3140            \% On Time LSRC \< 10              98.78             99.12            99.10            99.20             98.92    
                          Lines - Electronic ( No                                                                                           
                          Flow-Through)                                                                                                     

  OR-1-06-3140            \% On Time LSRC ≥ 10               100.00            97.83            100.00           100.00            97.22    
                          Lines - Electronic                                                                                                

  OR-2-02-3140            \% On Time LSR Reject              94.08             96.65            95.65            97.83             99.57    
                          -- Flow-Through                                                                                                   

  OR-2-04-3140            \% On Time LSR Reject              99.24             99.30            99.78            99.96             99.86    
                          \< 10 Lines -                                                                                                     
                          Electronic (No                                                                                                    
                          Flow-Through)                                                                                                     

  OR-2-06-3140            \% On Time LSR Reject ≥            100.00            100.00           100.00           100.00            100.00   1a,2a,3a,4a,5a
                          10 Lines - Electronic                                                                                             

  OR-7-01-3140            \% Order                           99.80             99.97            99.98            100.00            100.00   
                          Confirmations/Rejects                                                                                             
                          Sent Within 3 Business                                                                                            
                          Days                                                                                                              

  **Complex Services - 2                                                                                                                    
  Wire Digital**                                                                                                                            

  OR-1-04-3341            \% On Time LSRC \< 6               99.00             100.00           100.00           99.12             97.87    
                          Lines - Electronic ( No                                                                                           
                          Flow --Through)                                                                                                   

  OR-1-06-3341            \% On Time LSRC ≥ 6                NA                NA               100.00           NA                NA       3a
                          Lines -- Electronic                                                                                               

  OR-2-04-3341            \% On Time LSR Reject              100.00            98.24            100.00           100.00            100.00   3c,4c
                          \< 6 Lines --                                                                                                     
                          Electronic ( No                                                                                                   
                          Flow-Through)                                                                                                     

  OR-2-06-3341            \% On Time LSR Reject ≥            NA                NA               NA               NA                NA       
                          6 Lines -- Electronic                                                                                             

  **Complex Services - 2                                                                                                                    
  Wire xDSL Loops**                                                                                                                         

  OR-1-04-3342            \% On Time LSRC \< 6               99.14             99.25            97.66            99.37             98.32    
                          Lines -- Electronic (                                                                                             
                          No Flow --Through)                                                                                                

  OR-1-06-3342            \% On Time LSRC ≥ 6                NA                100.00           0.00             NA                NA       2a,3a
                          Lines -- Electronic                                                                                               

  OR-2-04-3342            \% On Time LSR Reject              100.00            98.96            100.00           100.00            98.18    
                          \< 6 Lines --                                                                                                     
                          Electronic ( No                                                                                                   
                          Flow-Through)                                                                                                     

  OR-2-06-3342            \% On Time LSR Reject ≥            NA                NA               0.00             NA                NA       3a
                          6 Lines -- Electronic                                                                                             

  **Complex Services - 2                                                                                                                    
  Wire xDSL Line                                                                                                                            
  Sharing**                                                                                                                                 

  OR-1-04-3343            \% On Time LSRC \< 6               100.00            NA               NA               100.00            NA       1a,4a
                          Lines - Electronic ( No                                                                                           
                          Flow --Through)                                                                                                   

  OR-1-06-3343            \% On Time LSRC ≥ 6                NA                NA               NA               NA                NA       
                          Lines -- Electronic                                                                                               

  OR-2-04-3343            \% On Time LSR Reject              NA                NA               100.00           NA                NA       3a
                          \< 6 Lines - Electronic                                                                                           
                          ( No Flow-Through)                                                                                                

  OR-2-06-3343            \% On Time LSR Reject ≥            NA                NA               NA               NA                NA       
                          6 Lines -- Electronic                                                                                             

  **Special Services**                                                                                                                      

  OR-1-04-3214            \% On Time LSRC \< 10              99.80             99.62            98.62            99.06             99.46    
                          Lines - Non DS0, DS1,                                                                                             
                          DS3 -- Electronic (No                                                                                             
                          Flow-Through)                                                                                                     

  OR-1-06-3210            \% On Time LSRC ≥10                NA                NA               NA               NA                NA       
                          Lines (DS0) --                                                                                                    
                          Electronic                                                                                                        

  OR-1-06-3211            \% On Time LSRC ≥ 10               NA                NA               NA               NA                NA       
                          Lines (DS1) -                                                                                                     
                          Electronic                                                                                                        

  OR-1-06-3213            \% On Time LSRC ≥ 10               NA                NA               NA               NA                NA       
                          Lines (DS3) --                                                                                                    
                          Electronic                                                                                                        

  OR-1-06-3214            \% On Time LSRC ≥ 10               99.24             99.54            99.44            98.90             100.00   
                          Lines - Non DS0, DS1,                                                                                             
                          DS3 - Electronic                                                                                                  

  OR-1-10-3211            \% On Time LSRC ≥ 10               NA                NA               NA               NA                NA       
                          Lines (DS1) -- Fax                                                                                                

  OR-1-10-3213            \% On Time LSRC ≥ 10               NA                NA               NA               NA                NA       
                          Lines (DS3) -- Fax                                                                                                

  OR-2-04-3214            \% On Time LSR Reject              96.12             92.64            91.01            89.54             69.42    
                          \< 10 Lines -                                                                                                     
                          Electronic (No Flow                                                                                               
                          Through)                                                                                                          

  OR-2-06-3214            \% On Time LSR Reject ≥            92.31             100.00           96.67            100.00            100.00   1b,4b,5b
                          10 Lines - Electronic                                                                                             

  OR-2-08-3214            \% On Time LSR Reject              52.00             71.43            75.00            100.00            66.67    1c,2a,3a,4a,5a
                          \< 10 Lines - Fax                                                                                                 

  OR-2-10-3214            \% On Time LSR Reject ≥            NA                NA               NA               NA                NA       
                          10 Lines - Fax                                                                                                    

  **POTS / Special                                                                                                                          
  Services -- Aggregate**                                                                                                                   

  OR-3-01-3000            \% Rejects                         22.06             23.73            21.43            24.53             23.67    

  OR-4-02-3000            Completion                         100.00            100.00           100.00           100.00            100.00   
                          Notification - % On                                                                                               
                          Time                                                                                                              

  OR-5-01-3000            \% Flow Through --                 55.50             58.97            54.02            64.65             66.54    
                          Total                                                                                                             

  OR-6-01-3000            \% Accuracy - Orders               84.72             93.58            93.35            92.22             95.21    

  OR-6-02-3000            \% Accuracy -                      96.88             98.92            98.79            98.86             99.35    
                          Opportunities                                                                                                     

  OR-6-03-3000            \% Accuracy -- Local               97.01             97.14            95.60            97.87             98.88    
                          Service Request                                                                                                   
                          Confirmation                                                                                                      

  OR-8-01-3000            \% Acknowledgements On             95.22             99.12            98.35            99.67             99.98    
                          Time                                                                                                              

  OR-9-01-3000            \% Acknowledgement                 99.26             99.33            99.63            99.95             100.00   
                          Completeness                                                                                                      

  ***UNE: Provisioning***                                                                                                                   

  **UNE Platform**                                                                                                                          

  PR-1-01-3140            Average Interval        1.70       1.16     2.11     1.22     2.43    1.19     2.03    1.48     2.18     1.45     
                          Offered -- Total No                                                                                               
                          Dispatch - Platform                                                                                               

  PR-1-03-3140            Average Interval        4.22       3.62     4.31     3.26     4.52    4.14     5.51    3.61     4.57     3.56     
                          Offered -- Dispatch                                                                                               
                          (1-5 Lines) - Platform                                                                                            

  PR-2-01-3140            Average Interval        1.49       1.14     1.94     1.17     2.12    1.15     1.66    1.46     1.95     1.43     
                          Completed -- Total No                                                                                             
                          Dispatch - Platform                                                                                               

  PR-2-03-3140            Average Interval        4.31       4.21     4.41     3.51     4.55    4.28     5.17    3.55     4.45     3.74     
                          Completed -- Dispatch                                                                                             
                          (1-5 Lines) - Platform                                                                                            

  PR-2-04-3140            Average Interval        5.99       7.50     6.04     1.00     6.97    1.67     7.84    NA       6.54     2.00     1a,2a,3a,5a
                          Completed - Dispatch                                                                                              
                          (6-9 Lines) - Platform                                                                                            

  PR-2-05-3140            Average Interval        9.06       6.00     10.34    7.80     7.42    NA       7.38    7.00     7.69     3.00     1a,2a,4a,5a
                          Completed - Dispatch (≥                                                                                           
                          10 Lines) - Platform                                                                                              

  PR-4-04-3140            \% Missed Appointment   8.26       8.97     7.44     8.01     6.82    2.72     6.37    3.41     6.99     2.72     
                          -- Verizon --                                                                                                     
                          Dispatch - Platform                                                                                               

  PR-4-05-3140            \% Missed Appointment   0.27       0.13     0.40     0.66     0.11    0.33     0.06    0.01     0.08     0.01     
                          -- Verizon -- No                                                                                                  
                          Dispatch - Platform                                                                                               

  PR-5-01-3140            \% Missed Appointment - 0.28       0.02     0.27     0.05     0.30    0.03     0.28    0.04     0.32     0.03     
                          Verizon Facilities -                                                                                              
                          Platform                                                                                                          

  PR-6-01-3140            \% Installation         1.69       1.58     1.64     1.59     1.83    1.52     1.86    1.60     1.91     1.83     
                          Troubles reported                                                                                                 
                          within 30 Days -                                                                                                  
                          Platform                                                                                                          

  PR-6-02-3140            \% Installation         1.11       0.74     1.08     0.81     1.17    0.67     1.19    0.78     1.28     0.78     
                          Troubles reported                                                                                                 
                          within 7 Days -                                                                                                   
                          Platform                                                                                                          

  **UNE Hot Cut Loops**                                                                                                                     

  PR-1-01-3111            Average Interval        0.95       6.41     1.01     7.54     0.98    6.81     0.96    6.78     1.01     6.82     
                          Offered -- Total No                                                                                               
                          Dispatch - Hot Cut Loop                                                                                           

  PR-2-01-3111            Average Interval        0.92       6.23     0.98     7.29     0.93    6.59     0.90    6.64     0.97     6.54     
                          Completed -- Total No                                                                                             
                          Dispatch - Hot Cut Loop                                                                                           

  PR-9-01-3520            \% On Time                         96.22             96.81            97.30            97.30             97.31    
                          Performance - Hot Cuts                                                                                            

  **UNE POTS Loops and                                                                                                                      
  Other POTS**                                                                                                                              

  PR-1-01-3122            Average Interval        1.70       2.67     2.11     3.13     2.43    10.33    2.03    4.00     2.18     5.00     1a,2b,3a,4a,5a
                          Offered -- Total No                                                                                               
                          Dispatch - Other                                                                                                  
                          (Switch & INP)                                                                                                    

  PR-1-03-3112            Average Interval        4.22       6.09     4.31     6.17     4.52    6.25     5.51    5.07     4.57     4.79     
                          Offered -- Dispatch                                                                                               
                          (1-5 Lines) -- Loop                                                                                               

  PR-2-01-3122            Average Interval        1.49       0.00     1.94     2.93     2.12    18.00    1.66    4.75     1.95     4.00     1a,2b,3a,4a,5a
                          Completed -- Total No                                                                                             
                          Dispatch -- Other                                                                                                 
                          (Switch & INP)                                                                                                    

  PR-2-03-3112            Average Interval        4.31       5.99     4.41     5.91     4.55    6.19     5.17    4.99     4.45     5.53     
                          Completed -- Dispatch                                                                                             
                          (1-5 Lines) -- Loop                                                                                               

  PR-2-04-3112            Average Interval        5.99       5.00     6.04     5.42     6.97    5.60     7.84    7.43     6.54     7.00     1a,2b,3a,4a,5c
                          Completed - Dispatch                                                                                              
                          (6-9 Lines) -- Loop                                                                                               

  PR-2-05-3112            Average Interval        9.06       5.67     10.34    7.44     7.42    10.20    7.38    11.67    7.69     8.13     1a,2a,3a,4a,5a
                          Completed - Dispatch (≥                                                                                           
                          10 Lines) - Loop                                                                                                  

  PR-4-04-3113            \% Missed Appointment   8.26       5.20     7.44     4.02     6.82    2.59     6.37    3.45     6.99     4.57     
                          -- Verizon --                                                                                                     
                          Dispatch - Loop New                                                                                               

  PR-4-05-3123            \% Missed Appointment   0.27       0.36     0.40     0.55     0.11    0.44     0.06    0.00     0.08     0.00     
                          -- Verizon -- No                                                                                                  
                          Dispatch - Other                                                                                                  

  PR-5-01-3112            \% Missed Appointment - 0.28       0.60     0.27     1.27     0.30    0.46     0.28    1.48     0.32     2.26     
                          Verizon Facilities -                                                                                              
                          Loop                                                                                                              

  PR-6-01-3112            \% Installation         1.69       3.21     1.64     2.10     1.83    2.29     1.86    2.97     1.91     2.41     
                          Troubles reported                                                                                                 
                          within 30 Days - Loop                                                                                             

  PR-6-02-3112            \% Installation         1.11       1.83     1.08     1.10     1.17    1.28     1.19    1.73     1.28     1.43     
                          Troubles reported                                                                                                 
                          within 7 Days - Loop                                                                                              

  **All UNE POTS**                                                                                                                          

  PR-4-02-3100            Average Delay Days --   3.26       5.65     3.82     2.60     3.12    3.16     2.80    2.69     2.87     2.24     
                          Total                                                                                                             

  PR-8-01-3100            \% Open Orders in a     0.01       0.00     0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     
                          Hold Status \> 30 Days                                                                                            
                          (All UNE POTS)                                                                                                    

  PR-8-02-3100            \% Open Orders in a     0.00       0.00     0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     
                          Hold Status \> 90 Days                                                                                            
                          (All UNE POTS)                                                                                                    

  **Complex Services - 2                                                                                                                    
  Wire Digital**                                                                                                                            

  PR-1-01-3341            Average Interval        3.90       6.05     3.09     4.00     3.10    5.29     2.70    5.79     4.19     5.86     1c,2a,3b,4b,5a
                          Offered -- Total No                                                                                               
                          Dispatch                                                                                                          

  PR-1-02-3341            Average Interval        7.09       6.30     6.27     5.94     6.42    5.39     6.68    6.15     6.55     5.91     2b,3c,4c
                          Offered -- Total                                                                                                  
                          Dispatch                                                                                                          

  PR-2-01-3341            Average Interval        3.39       6.00     2.91     6.00     2.64    5.00     2.25    4.50     3.65     5.50     1a,2a,3a,4a,5a
                          Completed -- Total No                                                                                             
                          Dispatch                                                                                                          

  PR-2-02-3341            Average Interval        7.40       8.59     6.24     6.18     6.64    4.84     7.04    5.74     6.06     5.40     2b,3b,4b
                          Completed -- Total                                                                                                
                          Dispatch                                                                                                          

  PR-4-02-3341            Average Delay Days --   6.05       7.81     3.43     9.24     3.45    6.16     6.36    4.53     4.50     5.89     1c,2c,3b,4b,5a
                          Total                                                                                                             

  PR-4-04-3341            \% MA -- VZ -- Dispatch 9.51       15.95    9.37     16.29    1.78    2.50     2.17    0.00     2.18     1.56     

  PR-4-05-3341            \% MA -- VZ -- No       4.85       NA       0.15     NA       0.00    NA       0.63    NA       0.14     NA       
                          Dispatch                                                                                                          

  PR-6-01-3341            \% Installation         0.90       7.65     2.24     2.14     2.34    6.01     3.39    8.29     3.23     8.54     
                          Troubles reported                                                                                                 
                          within 30 Days                                                                                                    

  PR-8-01-3341            \% Open Orders in a     0.00       2.45     0.00     0.56     0.00    0.43     0.78    0.46     0.07     0.00     
                          Hold Status \> 30 Days                                                                                            

  PR-8-02-3341            \% Open Orders in a     0.00       0.61     0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     
                          Hold Status \> 90 Days                                                                                            

  **Complex Services - 2                                                                                                                    
  Wire xDSL Loops**                                                                                                                         

  PR-1-01-3342            Average Interval        8.50       6.40     2.71     5.77     3.58    5.34     2.97    5.89     2.99     5.97     1a,5c
                          Offered -- Total No                                                                                               
                          Dispatch                                                                                                          

  PR-2-01-3342            Average Interval        4.86       6.00     2.80     6.00     3.14    5.26     2.89    5.36     2.96     6.00     1a,2a,4b,5a
                          Completed -- Total No                                                                                             
                          Dispatch                                                                                                          

  PR-2-02-3342            Average Interval        NA         6.00     NA       5.93     NA      5.43     2.90    5.82     2.95     5.64     
                          Completed -- Total                                                                                                
                          Dispatch                                                                                                          

  PR-4-02-3342            Average Delay Days --   61.90      4.90     22.76    3.68     2.40    4.35     2.25    6.32     2.50     4.56     3c,4c,5c
                          Total                                                                                                             

  PR-4-04-3342            \% MA -- VZ -- Dispatch            3.27              4.21             1.52             0.62              1.49     

  PR-4-05-3342            \% MA -- VZ -- No       2.96       0.00     2.24     0.00     0.48    0.00     0.12    2.04     0.11     0.00     1b,2a,5b
                          Dispatch                                                                                                          

  PR-4-14-3342            \% Completed on Time               87.44             86.30            90.84            94.38             94.95    

  PR-5-01-3342            \% Missed Appointment   0.00       3.06     0.00     2.49     0.05    0.80     0.12    1.42     0.05     1.71     
                          -- Verizon --                                                                                                     
                          Facilities                                                                                                        

  PR-6-01-3342            \% Installation         1.69       7.48     1.64     6.65     1.83    4.27     1.86    5.25     1.91     3.25     
                          Troubles reported                                                                                                 
                          within 30 Days                                                                                                    

  PR-8-01-3342            \% Open Orders in a     8.05       0.58     1.12     0.12     1.45    0.00     1.61    0.00     0.00     0.00     
                          Hold Status \> 30 Days                                                                                            

  PR-8-02-3342            \% Open Orders in a     1.27       0.12     0.18     0.12     0.00    0.00     0.00    0.00     0.00     0.00     
                          Hold Status \> 90 Days                                                                                            

  **Complex Services - 2                                                                                                                    
  Wire xDSL Line                                                                                                                            
  sharing**                                                                                                                                 

  PR-1-01-3343            Average Interval        8.50       3.49     2.71     3.11     3.58    2.93     2.97    2.99     2.99     2.94     2c,3b
                          Offered -- Total No                                                                                               
                          Dispatch                                                                                                          

  PR-2-01-3343            Average Interval        4.86       3.81     2.80     3.09     3.14    6.11     2.89    2.81     2.96     2.91     2c,3a
                          Completed -- Total No                                                                                             
                          Dispatch                                                                                                          

  PR-2-02-3343            Average Interval        NA         6.00     NA       4.00     NA      NA       2.90    2.75     2.95     3.00     1a,2a,4a,5a
                          Completed -- Total                                                                                                
                          Dispatch                                                                                                          

  PR-4-02-3343            Average Delay Days --   4.64       13.82    4.65     22.27    24.33   20.75    6.82    NA       3.85     32.75    1b,2b,3a,5a
                          Total                                                                                                             

  PR-4-04-3343            \% MA -- VZ -- Dispatch 14.29      0.00     10.00    0.00     0.00    0.00     4.21    0.00     2.16     0.00     1a,2a,3a,4a,5b

  PR-4-05-3343            \% MA -- VZ -- No       2.96       3.83     2.24     4.40     0.48    2.58     0.12    0.00     0.11     1.89     
                          Dispatch                                                                                                          

  PR-5-01-3343            \% Missed Appointment   0.00       0.00     0.00     0.40     0.05    0.00     0.12    0.00     0.05     0.00     1a
                          -- Verizon --                                                                                                     
                          Facilities                                                                                                        

  PR-6-01-3343            \% Installation         0.14       1.04     0.14     0.40     0.25    1.27     0.19    0.00     0.20     1.35     
                          Troubles reported                                                                                                 
                          within 30 Days                                                                                                    

  PR-8-01-3343            \% Open Orders in a     0.00       NA       0.00     0.00     0.01    0.00     0.00    0.00     0.00     0.00     
                          Hold Status \> 30 Days                                                                                            

  PR-8-02-3343            \% Open Orders in a     0.00       NA       0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     
                          Hold Status \> 90 Days                                                                                            

  **Special Services**                                                                                                                      

  PR-1-07-3211            Average Interval        14.58      19.38    8.19     18.58    9.81    18.00    16.50   16.20    8.76     17.80    1c
                          Offered -- DS1                                                                                                    

  PR-2-01-3200            Average Interval        5.21       NA       2.92     26.50    8.44    24.00    8.35    NA       6.29     NA       2a,3a
                          Completed -- Total No                                                                                             
                          Dispatch                                                                                                          

  PR-2-02-3200            Average Interval        20.85      19.00    10.14    18.39    7.73    19.23    9.64    19.30    7.86     19.57    1c
                          Completed -- Total                                                                                                
                          Dispatch                                                                                                          

  PR-2-06-3210            Average Interval        7.32       13.00    3.24     NA       6.81    NA       7.03    NA       6.86     NA       1a
                          Completed - DS0                                                                                                   

  PR-2-07-3211            Average Interval        44.02      19.00    10.23    18.86    8.37    19.76    10.00   17.95    7.87     18.66    1c
                          Completed -- DS1                                                                                                  

  PR-2-08-3213            Average Interval        NA         NA       NA       NA       NA      NA       NA      NA       NA       NA       
                          Completed -- DS3                                                                                                  

  PR-4-01-3200            \% MA -- Verizon --     4.98       39.66    1.24     29.27    1.09    35.29    2.39    31.79    1.80     33.33    
                          Total                                                                                                             

  PR-4-01-3510            \% Missed Appointment   4.98       31.58    1.24     16.67    1.09    39.13    2.39    40.20    1.80     31.50    1b,2b
                          -- Verizon -- Total -                                                                                             
                          EEL                                                                                                               

  PR-4-01-3530            \% Missed Appointment   4.98       14.29    1.24     15.79    1.09    9.38     2.39    21.05    1.80     3.57     1b,2b
                          -- Verizon -- Total -                                                                                             
                          IOF                                                                                                               

  PR-4-02-3200            Average Delay Days --   63.20      2.55     22.76    0.91     25.38   2.44     14.35   6.20     7.31     6.98     
                          Total                                                                                                             

  PR-4-02-3510            Average Delay Days --   63.20      2.62     22.76    1.21     25.38   3.26     14.35   5.85     7.31     8.45     1b,2b
                          Total - EEL                                                                                                       

  PR-4-02-3530            Average Delay Days --   63.20      1.43     22.76    0.58     25.38   0.38     14.35   6.08     7.31     1.67     1b,2b,4b,5a
                          Total - IOF                                                                                                       

  PR-6-01-3200            \% Installation         0.70       0.00     0.72     0.00     4.50    3.13     3.26    0.00     3.74     0.19     
                          Troubles reported                                                                                                 
                          within 30 Days                                                                                                    

  PR-8-01-3200            \% Open Orders in a     2.65       8.62     1.12     19.51    1.90    63.24    1.69    0.00     0.14     1.92     
                          Hold Status \> 30 Days                                                                                            

  PR-8-01-3510            \% Open Orders in a     2.65       10.53    1.12     38.89    1.90    32.61    1.69    0.98     0.14     0.79     1b,2b
                          Hold Status \> 30                                                                                                 
                          Days - EEL                                                                                                        

  PR-8-01-3530            \% Open Orders in a     2.65       35.71    1.12     52.63    1.90    50.00    1.69    0.00     0.14     0.00     1b,2b
                          Hold Status \> 30                                                                                                 
                          Days - IOF                                                                                                        

  PR-8-02-3200            \% Open Orders in a     0.46       1.72     0.18     2.44     0.27    7.35     0.00    0.00     0.00     0.00     
                          Hold Status \> 90 Days                                                                                            

  PR-8-02-3510            \% Open Orders in a     0.46       0.00     0.18     0.00     0.27    4.35     0.00    0.00     0.00     0.00     1b,2b
                          Hold Status \> 90                                                                                                 
                          Days - EEL                                                                                                        

  PR-8-02-3530            \% Open Orders in a     0.46       21.43    0.18     26.32    0.27    18.75    0.00    0.00     0.00     0.00     1b,2b
                          Hold Status \> 90                                                                                                 
                          Days - IOF                                                                                                        

  ***UNE: Maintenance***                                                                                                                    

  **UNE POTS Loop**                                                                                                                         

  MR-2-02-3112            Network Trouble Report  0.81       0.63     0.79     0.60     0.85    0.72     0.92    0.67     1.02     0.68     
                          Rate -- Loop                                                                                                      

  MR-2-03-3112            Network Trouble Report  0.09       0.12     0.10     0.10     0.15    0.11     0.11    0.11     0.09     0.09     
                          Rate -- Central                                                                                                   
                          Office - Loop                                                                                                     

  MR-3-01-3112            \% Missed Repair        14.19      8.83     10.90    7.77     13.13   8.27     11.93   5.77     14.73    7.78     
                          Appointment - Loop -                                                                                              
                          Loop                                                                                                              

  MR-3-02-3112            \% Missed Repair        5.03       7.59     4.33     4.65     8.24    4.49     5.75    6.37     6.60     9.09     
                          Appointment - Central                                                                                             
                          Office - Loop                                                                                                     

  MR-4-01-3112            Mean Time To Repair --  20.35      19.83    16.50    17.67    18.62   17.78    17.57   15.68    19.52    15.99    
                          Total - Loop                                                                                                      

  MR-4-02-3112            Mean Time to Repair -   21.63      20.97    17.48    18.58    20.45   18.62    18.58   16.50    20.47    16.43    
                          Loop Trouble - Loop                                                                                               

  MR-4-03-3112            Mean Time To Repair --  8.63       13.57    8.42     12.00    7.98    12.37    8.86    10.61    9.26     12.79    
                          Central Office                                                                                                    
                          Trouble - Loop                                                                                                    

  MR-4-07-3112            \% Out of Service \> 12 62.13      65.55    59.87    59.13    59.78   63.12    60.12   58.65    62.37    57.88    
                          hours - Loop                                                                                                      

  MR-4-08-3112            \% Out of Service \> 24 28.28      17.86    19.40    17.12    23.59   22.02    23.05   13.74    27.46    15.76    
                          Hours - Loop                                                                                                      

  MR-5-01-3112            \% Repeat Reports       14.94      22.89    15.17    21.88    14.63   19.57    14.06   20.21    15.39    20.84    
                          within 30 Days - Loop                                                                                             

  **UNE POTS Platform**                                                                                                                     

  MR-2-02-3140            Network Trouble Report  0.81       0.99     0.79     0.99     0.85    1.04     0.92    1.09     1.02     1.08     
                          Rate -- Platform                                                                                                  

  MR-2-03-3140            Network Trouble Report  0.09       0.21     0.10     0.22     0.15    0.18     0.11    0.18     0.09     0.14     
                          Rate -- Central                                                                                                   
                          Office - Platform                                                                                                 

  MR-3-01-3140            \% Missed Repair        14.19      8.31     10.90    7.31     13.13   9.52     11.93   8.35     14.73    10.61    
                          Appointment - Loop -                                                                                              
                          Platform                                                                                                          

  MR-3-02-3140            \% Missed Repair        5.03       1.99     4.33     1.87     8.24    3.28     5.75    3.00     6.60     4.46     
                          Appointment - Central                                                                                             
                          Office - Platform                                                                                                 

  MR-4-01-3140            Mean Time To Repair --  20.35      17.23    16.50    14.75    18.62   17.83    17.57   16.54    19.52    18.83    
                          Total - Platform                                                                                                  

  MR-4-02-3140            Mean Time to Repair -   21.63      19.28    17.48    16.40    20.45   19.37    18.58   17.98    20.47    19.76    
                          Loop Trouble - Platform                                                                                           

  MR-4-03-3140            Mean Time To Repair --  8.63       7.33     8.42     7.27     7.98    8.78     8.86    7.91     9.26     11.72    
                          Central Office                                                                                                    
                          Trouble - Platform                                                                                                

  MR-4-06-3140            \% Out of Service \> 4  79.96      78.27    76.75    76.66    78.78   80.30    78.13   74.65    81.19    80.65    
                          hours - Platform                                                                                                  

  MR-4-07-3140            \% Out of Service \> 12 62.13      65.73    59.87    61.19    59.78   66.33    60.12   61.85    62.37    65.92    
                          hours - Platform                                                                                                  

  MR-4-08-3140            \% Out of Service \> 24 28.28      22.27    19.40    16.36    23.59   22.43    23.05   20.51    27.46    24.99    
                          Hours - Platform                                                                                                  

  MR-5-01-3140            \% Repeat Reports       14.94      16.72    15.17    15.20    14.63   15.96    14.06   14.32    15.39    15.26    
                          within 30 Days -                                                                                                  
                          Platform                                                                                                          

  **Complex Services - 2                                                                                                                    
  Wire Digital**                                                                                                                            

  MR-2-02-3341            Network Trouble Report  0.31       1.03     0.35     0.93     0.30    1.08     0.34    1.08     0.30     1.57     
                          Rate -- Loop                                                                                                      

  MR-2-03-3341            Network Trouble Report  0.23       0.46     0.16     0.24     0.13    0.29     0.12    0.32     0.16     0.36     
                          Rate -- Central Office                                                                                            

  MR-3-01-3341            \% Missed Repair        51.52      13.79    40.00    14.81    60.47   24.24    40.69   8.82     49.61    11.36    1c,2c
                          Appointment -- Loop                                                                                               

  MR-3-02-3341            \% Missed Repair        13.40      0.00     22.06    14.29    24.56   11.11    13.46   0.00     10.45    0.00     1b,2a,3a,4b,5b
                          Appointment -- Central                                                                                            
                          Office                                                                                                            

  MR-4-01-3341            Mean Time To Repair --  30.12      19.48    26.40    24.25    31.83   21.88    28.82   22.63    23.93    21.64    
                          Total                                                                                                             

  MR-4-02-3341            Mean Time to Repair -   33.42      23.15    31.08    25.45    36.52   21.90    34.49   26.53    28.56    23.16    1c,2c
                          Loop Trouble                                                                                                      

  MR-4-03-3341            Mean Time To Repair --  25.63      11.58    16.05    19.63    21.25   21.83    13.02   9.38     15.00    14.98    1b,2a,3a,4b,5b
                          Central Office Trouble                                                                                            

  MR-4-07-3341            \% Out of Service \> 12 75.88      68.75    66.88    80.95    71.72   75.86    64.84   67.57    64.22    73.33    2c,3c
                          hours                                                                                                             

  MR-4-08-3341            \% Out of Service \> 24 47.06      25.00    37.66    33.33    46.46   27.59    30.77   29.73    39.45    26.67    2c,3c
                          Hours                                                                                                             

  MR-5-01-3341            \% Repeat Reports       27.51      40.48    19.27    29.41    19.35   26.19    24.87   34.09    25.51    42.59    
                          within 30 Days                                                                                                    

  **Complex Services - 2                                                                                                                    
  Wire xDSL Loops**                                                                                                                         

  MR-2-02-3342            Network Trouble Report  0.03       0.56     0.05     0.56     0.04    0.43     0.05    0.57     0.05     0.69     
                          Rate -- Loop                                                                                                      

  MR-2-03-3342            Network Trouble Report  0.05       0.11     0.03     0.11     0.04    0.04     0.04    0.09     0.03     0.14     
                          Rate -- Central Office                                                                                            

  MR-3-01-3342            \% Missed Repair        6.25       11.72    16.13    11.36    23.33   14.88    25.64   11.19    33.33    6.06     
                          Appointment -- Loop                                                                                               

  MR-3-02-3342            \% Missed Repair        16.67      0.00     25.96    0.00     10.53   0.00     13.79   7.69     3.70     0.00     3c,4c,5c
                          Appointment -- Central                                                                                            
                          Office                                                                                                            

  MR-4-02-3342            Mean Time to Repair -   16.47      22.67    31.32    21.53    26.97   30.92    29.34   23.64    30.09    25.14    
                          Loop Trouble                                                                                                      

  MR-4-03-3342            Mean Time To Repair --  18.83      7.77     13.52    11.12    15.92   11.37    17.24   11.75    15.19    11.97    3c,4c,5c
                          Central Office Trouble                                                                                            

  MR-4-07-3342            \% Out of Service \> 12 100.00     63.11    50.00    70.80    64.29   75.21    77.61   66.01    78.46    66.91    
                          hours                                                                                                             

  MR-4-08-3342            \% Out of Service \> 24 0.00       26.23    0.00     29.93    35.71   36.75    34.33   33.33    33.85    32.35    
                          Hours                                                                                                             

  MR-5-01-3342            \% Repeat Reports       28.26      23.75    44.83    15.76    38.24   19.15    52.94   23.67    53.62    22.93    
                          within 30 Days                                                                                                    

  **Complex Services - 2                                                                                                                    
  Wire xDSL Line                                                                                                                            
  Sharing**                                                                                                                                 

  MR-2-02-3343            Network Trouble Report  0.03       0.13     0.15     0.00     0.04    0.00     0.05    0.00     0.05     0.00     
                          Rate -- Loop                                                                                                      

  MR-2-03-3343            Network Trouble Report  0.05       0.40     0.03     0.22     0.04    0.00     0.04    0.18     0.03     0.09     
                          Rate -- Central Office                                                                                            

  MR-3-01-3343            \% Missed Repair        6.25       0.00     6.13     NA       23.33   NA       25.64   NA       33.33    0.00     1a,5a
                          Appointment -- Loop                                                                                               

  MR-3-02-3343            \% Missed Repair        16.67      0.00     25.93    0.00     10.53   0.00     13.79   0.00     3.70     0.00     1a,2a,3a,4a,5a
                          Appointment -- Central                                                                                            
                          Office                                                                                                            

  MR-4-02-3343            Mean Time to Repair -   16.47      1.37     31.32    NA       26.97   NA       29.34   NA       30.09    18.98    1a,5a
                          Loop Trouble                                                                                                      

  MR-4-03-3343            Mean Time To Repair --  18.83      3.03     13.52    8.02     15.92   2.40     17.24   13.72    15.19    2.34     1a,2a,3a,4a,5a
                          Central Office Trouble                                                                                            

  MR-4-07-3343            \% Out of Service \> 12 82.61      100.00   70.69    100.00   64.29   0.00     77.61   NA       78.46    25.00    1a,2a,3a,5a
                          hours                                                                                                             

  MR-4-08-3343            \% Out of Service \> 24 0.00       0.00     0.00     0.00     35.71   0.00     34.33   NA       33.85    0.00     1a,2a,3a,5a
                          Hours                                                                                                             

  MR-5-01-3343            \% Repeat Reports       28.26      14.29    44.83    0.00     38.24   0.00     52.94   100.00   53.62    25.00    1a,2a,3a,4a,5a
                          within 30 Days                                                                                                    

  **Special Services**                                                                                                                      

  MR-2-01-3200            Network Trouble Report  0.15       1.39     0.17     1.35     0.22    1.28     0.23    0.87     0.21     2.86     
                          Rate                                                                                                              

  MR-4-01-3200            Mean Time To Repair --  5.05       2.23     3.90     11.48    4.42    5.10     4.14    8.25     5.00     6.56     1a,2a,3a,4a,5b
                          Total                                                                                                             

  MR-4-02-3200            Mean Time to Repair -   5.58       2.37     4.38     13.05    5.37    5.03     5.01    8.90     5.48     6.79     1a,2a,3a,4a,5b
                          Loop Trouble                                                                                                      

  MR-4-06-3200            \% Out of Service \> 4  42.65      0.00     35.80    71.43    39.89   71.43    38.05   100.00   50.07    80.00    1a,2a,3a,4a,5b
                          hours                                                                                                             

  MR-4-08-3200            \% Out of Service \> 24 1.63       0.00     0.71     0.00     0.28    0.00     0.69    0.00     0.74     0.00     1a,2a,3a,4a,5b
                          Hours                                                                                                             

  MR-5-01-3200            \% Repeat Reports       17.52      0.00     15.70    0.00     16.48   0.00     15.64   20.00    15.13    17.65    1a,2a,3a,4a,5b
                          within 30 Days                                                                                                    

  ***Interconnection***                                                                                                                     

  **Ordering and                                                                                                                            
  Provisioning**                                                                                                                            

  OR-1-11-5020            Average Firm Order                 2.00              5.65             1.15             2.25              1.80     
                          Confirmation (FOC) Time                                                                                           
                          ≤192 Forecasted Trunks                                                                                            

  OR-1-12-5020            \% On Time FOC ≤ 192               100.00            88.24            100.00           100.00            100.00   1b,2b,3b,4a,5b
                          Forecasted Trunks                                                                                                 

  OR-1-13-5000            \% On Time Design                  87.50             88.24            100.00           75.00             100.00   1b,2b,3b,4a,5b
                          Layout Record (DLR)                                                                                               

  OR-2-11-5020            Average Trunk ASR                  5.00              1.00             0.75             3.00              1.00     
                          Reject Time ≤ 192                                                                                                 
                          Forecasted Trunks                                                                                                 

  OR-2-12-5020            \% On Time Trunk ASR               100.00            100.00           100.00           100.00            100.00   1a,2a,3a,4a,5a
                          Reject ≤ 192 Forecasted                                                                                           
                          Trunks                                                                                                            

  PR-1-09-5020            Average Interval        13.36      13.86    14.57    10.33    12.73   10.11    12.83   10.50    12.33    10.60    1a,2a,3a,4a,5a
                          Offered -- Total ≤ 192                                                                                            
                          Forecasted Trunks                                                                                                 

  PR-1-09-5030            Average Interval        12.63      12.52    10.35    11.90    10.87   13.11    11.25   10.36    12.58    9.05     1c,5c
                          Offered -- Total \> 192                                                                                           
                          Forecasted &                                                                                                      
                          Unforecasted                                                                                                      

  PR-2-09-5020            Average Interval        13.63      12.57    14.41    9.50     13.67   9.29     11.89   9.00     12.81    10.00    1a,2a,3a,4a,5a
                          Completed -- Total ≤                                                                                              
                          192 Forecasted Trunks                                                                                             

  PR-2-09-5030            Average Interval        NA         NA       NA       18.00    NA      9.67     NA      NA       NA       9.00     2a,3a,5a
                          Completed -- Total \>                                                                                             
                          192 Forecasted &                                                                                                  
                          Unforecasted                                                                                                      

  PR-4-01-5000            \% Missed Appointment   0.93       1.01     1.37     0.76     7.08    1.47     0.62    0.32     4.49     1.01     
                          -- Verizon -- Total                                                                                               

  PR-4-02-5000            Average Delay Days --   1.59       4.68     3.00     9.71     3.59    3.09     1.33    3.60     2.17     3.25     
                          Total                                                                                                             

  PR-4-09-5000            \% MA -- VZ -- Std.     2.33       0.00     10.62    0.00     4.26    0.00     5.88    0.00     0.00     0.00     
                          Interval (W Coded)                                                                                                
                          Orders --Total                                                                                                    

  PR-5-01-5000            \% Missed Appointment   0.00       0.00     0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     
                          -- Verizon --                                                                                                     
                          Facilities                                                                                                        

  PR-5-02-5000            \% Orders Held for      0.00       0.00     0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     
                          Facilities \> 15 Days                                                                                             

  PR-5-03-5000            \% Orders Held for      0.00       0.00     0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     
                          Facilities \> 60 Days                                                                                             

  PR-6-01-5000            \% Installation         0.00       0.00     0.03     0.00     0.02    0.01     0.01    0.00     0.02     0.00     
                          Troubles reported                                                                                                 
                          within 30 Days                                                                                                    

  PR-6-03-5000            \% Inst. Troubles       0.00       0.00     0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     
                          reported within 30                                                                                                
                          Days - FOK/TOK/CPE                                                                                                

  PR-8-01-5400            \% Open Orders in a     0.00       0.00     0.00     0.00     0.00    0.00     0.03    0.00     0.00     0.00     
                          Hold Status \> 30 Days                                                                                            

  PR-8-02-5400            \% Open Orders in a     0.00       0.00     0.00     0.00     0.00    0.00     0.00    0.00     0.00     0.00     
                          Hold Status \> 90 Days                                                                                            

  **Maintenance**                                                                                                                           

  MR-2-01-5000            Network Trouble Report  0.01       0.00     0.01     0.00     0.00    0.00     0.01    0.00     0.00     0.00     
                          Rate -- Total                                                                                                     

  MR-4-01-5000            Mean Time To Repair --  1.10       0.73     1.17     1.12     12.55   0.93     12.68   1.42     0.85     3.65     1b,2b,3b,4a,5a
                          Total                                                                                                             

  MR-4-04-5000            \% Cleared (all         100.00     100.00   100.00   100.00   90.00   100.00   94.44   100.00   100.00   100.00   1b,2b,3b,4a,5a
                          troubles) within 24                                                                                               
                          Hours                                                                                                             

  MR-4-05-5000            \% Out of Service \> 2  9.09       0.00     16.67    9.09     30.00   20.00    11.11   12.50    8.33     14.29    1b,2b,3b,4a,5a
                          Hours                                                                                                             

  MR-4-06-5000            \% Out of Service \> 4  2.27       0.00     4.17     0.00     20.00   0.00     5.56    12.50    0.00     14.29    1b,2b,3b,4a,5a
                          hours                                                                                                             

  MR-4-07-5000            \% Out of Service \> 12 0.00       0.00     0.00     0.00     10.00   0.00     5.56    0.00     0.00     14.29    1b,2b,3b,4a,5a
                          hours                                                                                                             

  MR-4-08-5000            \% Out of Service \> 24 0.00       0.00     0.00     0.00     10.00   0.00     5.56    0.00     0.00     0.00     1b,2b,3b,4a,5a
                          Hours                                                                                                             

  MR-5-01-5000            \% Repeat Reports       4.55       0.00     0.00     0.00     0.00    10.00    16.67   12.50    0.00     0.00     1b,2b,3b,4a,5a
                          within 30 Days                                                                                                    

  **Interconnection Trunk                                                                                                                   
  Blockage**                                                                                                                                

  NP-1-01-5120            \% FTG Exceeding                   4.21              4.19             3.27             0.84              0.42     
                          Blocking Standard -                                                                                               
                          Common Final Trunks                                                                                               

  NP-1-01-5400            \% FTG Exceeding                   4.90              4.08             2.88             0.00              1.92     
                          Blocking Standard -                                                                                               
                          Dedicated Final Trunks                                                                                            

  NP-1-02-5120            \% FTG Exceeding                   4.21              4.19             3.27             0.84              0.42     
                          Blocking Standard (No                                                                                             
                          Exceptions) - Common                                                                                              
                          Final Trunks                                                                                                      

  NP-1-02-5400            \% FTG Exceeding                   4.90              5.44             4.32             0.68              3.85     
                          Blocking Standard (No                                                                                             
                          Exceptions) - Dedicated                                                                                           
                          Final Trunks                                                                                                      

  NP-1-03-5400            Number Dedicated FTG               1.00              0.00             1.00             0.00              0.00     
                          Exceeding Blocking                                                                                                
                          Standard -- 2 Months                                                                                              

  NP-1-04-5400            Number Dedicated FTG               0.00              0.00             0.00             0.00              0.00     
                          Exceeding Blocking                                                                                                
                          Standard -- 3 Months                                                                                              

  **Timeliness of                                                                                                                           
  Response to Request to                                                                                                                    
  Order VZ to CLEC                                                                                                                          
  Trunks**                                                                                                                                  

  NP-7-01-5000            \% On-Time Response to             1.00              NA               NA               1.00              100.00   1a,4a,5a
                          Requests to Order VZ to                                                                                           
                          CLEC Trunks                                                                                                       
  ----------------------------------------------------------------------------------------------------------------------------------------------------------

***Abbreviations:***

NA = No Activity.

NEF = No Existing Functionality.

UD = Under Development.

UR = Under Review

blank cell = No data provided.

VZ = Verizon retail analog. If no data was provided, the metric may have
a benchmark.

***Notes:***

1a = Sample Size under 10 for February.

2a = Sample Size under 10 for March.

3a = Sample Size under 10 for April.

4a = Sample Size under 10 for May.

5a = Sample Size under 10 for June.

1b = Sample Size between 10 and 19 for February.

2b = Sample Size between 10 and 19 for March.

3b = Sample Size between 10 and 19 for April.

4b = Sample Size between 10 and 19 for May.

5b = Sample Size between 10 and 19 for June.

1c = Sample Size between 20 and 29 for February.

2c = Sample Size between 20 and 29 for March.

3c = Sample Size between 20 and 29 for April.

4c = Sample Size between 20 and 29 for May.

5c = Sample Size between 20 and 29 for June.