> **[Quality Assurance Surveillance Plan─Tasks 1-8]{.underline}**

+---------+--------------------+--------------+----------------------+
| # *     | **Performance      | **Method of  | **Performance Target |
| *Task** | Objective**        | Su           | and                  |
|         |                    | rveillance** | Acceptable Quality   |
|         |                    |              | Level**              |
+=========+====================+==============+======================+
| **Ov    | Contractor         | GPO          | GPO receives no more |
| erall** | maintains high     | monitoring;  | than 2 valid         |
|         | level of quality   | d            | complaints per 12    |
| **Con   | assurance,         | eliverables; | months. No invoice   |
| tract** | professionalism    | budget       | per 12 months        |
|         | and responsiveness | estimates;   | requiring suspension |
| **Manag | to GPO. Contractor | invoices and | or disallowance due  |
| ement** | reliably contacts  | reports      | to mistakes,         |
|         | GPO immediately    |              | incompleteness or    |
|         | with any issues or |              | unallowable costs.   |
|         | problems, as       |              |                      |
|         | appropriate.       |              | Contractor maintains |
|         | Contractor remains |              | an acceptable level  |
|         | within or below    |              | of customer service, |
|         | cost estimates;    |              | responding within 3  |
|         | notifies GPO       |              | business days to     |
|         | immediately of any |              | requests from the    |
|         | budget issues; no  |              | GPO of an            |
|         | cost overruns.     |              | administrative       |
|         | Contract           |              | nature.              |
|         | activities are     |              |                      |
|         | effectively        |              |                      |
|         | managed.           |              |                      |
+---------+--------------------+--------------+----------------------+
| **      | Transfer of        | Participate  | Transition will be   |
| 1.1.1** | activities from    | in up to     | monitored by GPO and |
|         | previous           | five         | CO. Transition is    |
| C       | Contractor to      | meetings to  | smooth, complete and |
| ontract | Offeror scheduled  | ensure       | transparent to the   |
| Startup | to end on          | smooth       | public.              |
|         | September 30,      | transition   |                      |
|         | 2006. Ensure       | during the   |                      |
|         | receipt of all     | three week   |                      |
|         | documentation,     | transition   |                      |
|         | government         | period.      |                      |
|         | furnished          |              |                      |
|         | property, the      |              |                      |
|         | library, etc.      |              |                      |
+---------+--------------------+--------------+----------------------+
| **      | Provide transfer   | Participate  | Transition will be   |
| 1.1.2** | plans to GPO, CO   | in up to     | monitored by GPO and |
|         | and new            | five         | CO. Transition is    |
| T       | Contractor.        | meetings to  | smooth, complete and |
| urnover | Provide full       | ensure       | transparent to the   |
| at end  | service to         | smooth       | public.              |
| of      | customers; provide | transition   |                      |
| C       | all equipment,     | during the   |                      |
| ontract | documentation and  | three week   |                      |
|         | train personnel in | transition   |                      |
|         | all systems        | period.      |                      |
|         | operation and      |              |                      |
|         | maintenance        |              |                      |
|         | functions. Perform |              |                      |
|         | appropriate        |              |                      |
|         | closeout technical |              |                      |
|         | and related work.  |              |                      |
+---------+--------------------+--------------+----------------------+
| **1.2** | Submission of      | Completion   | GPO will monitor,    |
|         | documentation of   | of the draft | review, revise and   |
| Kickoff | proposed workplan  | workplan.    | give final approval. |
| M       |                    | GPO will     | The work plan is     |
| eeting; |                    | monitor,     | complete, accurate,  |
|         |                    | review,      | timely, clearly      |
| Sub     |                    | revise and   | written, and there   |
| mission |                    | give final   | are minimal errors   |
| of      |                    | approval.    | found, none of which |
| w       |                    |              | causes significant   |
| orkplan |                    |              | delays or            |
|         |                    |              | disruptions to the   |
|         |                    |              | initiation of the    |
|         |                    |              | contract.            |
+---------+--------------------+--------------+----------------------+
| **1.3** | Submission of      | GPO will     | The work plan is     |
|         | documentation of   | monitor,     | complete, accurate,  |
| W       | proposed and final | review,      | timely, clearly      |
| orkplan | work plan for the  | revise and   | written, and there   |
| for     | Option Years that  | give final   | are minimal errors   |
|         | ensures            | approval.    | found, none of which |
| Option  | consistency with   |              | causes significant   |
| Year    | the objectives and |              | delays or            |
|         | priorities of the  |              | disruptions to the   |
|         | contract.          |              | initiation of the    |
|         |                    |              | contract.            |
+---------+--------------------+--------------+----------------------+
| **1.6** | Submission of      | GPO will     | Timely,              |
|         | Monthly Reports    | monitor,     | comprehensive and    |
| Monthly | throughout the     | review,      | accurate completion  |
| Reports | project.           | revise and   | and submission of    |
|         |                    | give final   | monthly reports by   |
|         |                    | approval.    | the 10^th^ of the    |
|         |                    |              | following month that |
|         |                    |              | provide a status     |
|         |                    |              | report on the tasks  |
|         |                    |              | of the contract.     |
+---------+--------------------+--------------+----------------------+
| **1.7** | Submission of      | GPO will     | Timely,              |
|         | Quarterly Budget   | monitor,     | comprehensive and    |
| Qu      | Report             | review,      | accurate submission  |
| arterly |                    | revise and   | of draft report and  |
| Budget  |                    | give final   | final report that    |
| Report  |                    | approval.    | provides an overall  |
|         |                    |              | financial status     |
|         |                    |              | report on the tasks  |
|         |                    |              | of the contract.     |
+---------+--------------------+--------------+----------------------+
| **1.8** | Submission of      | GPO will     | Timely,              |
|         | Annual Report      | monitor,     | comprehensive and    |
| Annual  |                    | review,      | accurate submission  |
| Report  |                    | revise and   | of draft report and  |
|         |                    | give final   | final report that    |
|         |                    | approval.    | provides an overall  |
|         |                    |              | status report on the |
|         |                    |              | tasks of the         |
|         |                    |              | contract,            |
|         |                    |              | summarizing the      |
|         |                    |              | activities,          |
|         |                    |              | accomplishments, and |
|         |                    |              | outcomes.            |
+---------+--------------------+--------------+----------------------+
| *       | Submission of IT   | GPO will     | Timely,              |
| *1.10** | Plan               | monitor,     | comprehensive and    |
|         |                    | review,      | accurate submission  |
| IT Plan |                    | revise and   | of draft and final   |
|         |                    | give final   | IT Plan.             |
|         |                    | approval.    |                      |
+---------+--------------------+--------------+----------------------+
| *       | Submission of IT   | GPO will     | Timely,              |
| *1.11** | Security Plan      | monitor,     | comprehensive and    |
|         |                    | review,      | accurate submission  |
| IT      |                    | revise and   | of draft and final   |
| S       |                    | give final   | IT Security Plan.    |
| ecurity |                    | approval.    |                      |
| Plan    |                    |              |                      |
+---------+--------------------+--------------+----------------------+
| *       | Submit and develop | GPO will     | Timely,              |
| *1.13** | a marketing plan   | monitor,     | comprehensive and    |
|         | and products       | review,      | accurate submission  |
| Develop |                    | revise and   | of draft and final   |
| Ma      |                    | give final   | marketing plan and   |
| rketing |                    | approval.    | associated products. |
| Plan    |                    |              |                      |
| and     |                    |              |                      |
| P       |                    |              |                      |
| roducts |                    |              |                      |
+---------+--------------------+--------------+----------------------+
| **2**   | Maintaining a      | GPO will     | Database is accurate |
|         | database of        | monitor,     | and completed on a   |
| M       | materials that     | review,      | timely basis.        |
| aintain | relate to          | revise and   |                      |
| Library | homelessness,      | give final   |                      |
| Kn      | mental illness,    | approval.    |                      |
| owledge | and co-occurring.  |              |                      |
| D       |                    |              |                      |
| atabase |                    |              |                      |
+---------+--------------------+--------------+----------------------+
| **3**   | Update and         | GPO will     | Useful and current   |
|         | development of     | monitor,     | information,         |
| Update  | annotated          | review,      | appropriateness of   |
| and     | bibliographies     | revise and   | topic, timely        |
| Develop |                    | give final   | professional and     |
| An      |                    | approval.    | comprehensive        |
| notated |                    |              | bibliographies.      |
| Bibliog |                    |              |                      |
| raphies |                    |              |                      |
+---------+--------------------+--------------+----------------------+
| **4**   | Development and    | GPO will     | Timely,              |
|         | completion of a    | monitor,     | professional,        |
| M       | Web Site for the   |              | comprehensive, high  |
| aintain | NRCH.              | review,      | quality, and         |
| Website |                    | revise       | accurate development |
|         |                    |              | and completion,      |
|         |                    | and give     | ongoing maintenance  |
|         |                    | final        | of the website that  |
|         |                    | approval.    | will serve as a      |
|         |                    |              | centralized location |
|         |                    |              | for providing the    |
|         |                    |              | public with          |
|         |                    |              | extensive            |
|         |                    |              | information about    |
|         |                    |              | the homeless and     |
|         |                    |              | mental illness.      |
|         |                    |              |                      |
|         |                    |              | Useful and current   |
|         |                    |              | information, ease of |
|         |                    |              | use, appropriate use |
|         |                    |              | of interactivity,    |
|         |                    |              | active links, design |
|         |                    |              | consistency, and a   |
|         |                    |              | high level of user   |
|         |                    |              | control.             |
+---------+--------------------+--------------+----------------------+
| **5**   | Completion of      | GPO will     | Timely,              |
|         | publication        | monitor,     | comprehensive and    |
| Publ    | clearances         | review,      | accurate completion  |
| ication |                    | revise and   | of publication       |
| Cl      |                    | give final   | clearances           |
| earance |                    | approval.    |                      |
+---------+--------------------+--------------+----------------------+
| **6**   | Completion of      | GPO will     | Timely,              |
|         | policy papers and  | monitor,     | comprehensive and    |
| Develop | reports, etc.      | review,      | accurate completion  |
| Policy  |                    | revise and   | of the documents     |
| Papers, |                    | give final   |                      |
| M       |                    | approval.    |                      |
| anuals, |                    |              |                      |
| Cur     |                    |              |                      |
| ricula, |                    |              |                      |
| Reports |                    |              |                      |
| and     |                    |              |                      |
| other   |                    |              |                      |
| ma      |                    |              |                      |
| terials |                    |              |                      |
+---------+--------------------+--------------+----------------------+
| **7.1** | Submission of      | GPO will     | Capacities are       |
|         | documentation of   | monitor,     | demonstrated by      |
| Respond | summary of the     |              | responses to routine |
| to      | number of requests | review,      | telephone or mail    |
| R       | and the source of  | revise       | requests that are    |
| equests | requests.          |              | completed within     |
| for     |                    | and give     | 24-hours as          |
| Info    |                    | final        | documented in the    |
| rmation |                    | approval.    | monthly report.      |
+---------+--------------------+--------------+----------------------+
| **7.2** | Completion of      | GPO will     | Timely,              |
|         |                    | monitor,     | comprehensive and    |
| Conduct | workshops on       | review,      | accurate completion  |
| R       | Blueprint for      | revise       | of the curricula,    |
| egional | Change and         |              | attention to         |
| Wo      | development of TOT | and give     | logistics and        |
| rkshops | manual on trauma   | final        | summaries of         |
|         | and homelessness.  | approval.    | workshop evaluations |
+---------+--------------------+--------------+----------------------+
| **7.3** | Completion of      | GPO will     | Timely,              |
|         | trainings and      | monitor,     | comprehensive and    |
| Provide | other Technical    | review,      | accurate completion  |
| other   | Assistance         | revise       | of the curricula,    |
| t       | workshops.         |              | attention to         |
| raining |                    | and give     | logistics and        |
| and TA  |                    | final        | summaries of         |
| wo      |                    | approval.    | workshop evaluations |
| rkshops |                    |              |                      |
+---------+--------------------+--------------+----------------------+
| **8**   | Submission of      | GPO will     | Meet timeline for    |
|         | detailed work plan | monitor,     | conference           |
| Plan    | and timeline,      | review,      | activities,          |
| and     | facilitate         | revise,      | facilitate workgroup |
| conduct | conference         |              | process, engage      |
| S       | workgroups,        | participate  | faculty and          |
| AMHSA's | proposed agenda,   | in the       | successfully         |
| N       | list of speakers,  | meeting, and | coordinated          |
| ational | participants, and  | give final   | conference logistics |
| T       | successful         | approval to  | within budget        |
| raining | completion of      | all          | guidelines.          |
| Con     | meetings.          | activities.  |                      |
| ference |                    |              |                      |
+---------+--------------------+--------------+----------------------+

**[QUALITY ASSURANCE SURVEILLANCE PLAN FOR TASK 9]{.underline}**

**Performance-Based Information─Task 9**

The PATH Federal staff, is the Contracting Officer's Technical
Representative for Task 9 of this contract and will be responsible for
monitoring, assessing, and reporting on the technical performance of the
Contractor.  The PATH Federal staff will: have the primary
responsibility for documenting the Contractor's performance; determine
whether a performance objective has been achieved on time, within
budget, and of satisfactory quality, according to the criteria described
below; and advise the Contracting Officer on matters of technical
performance achievement.

Semi-annually, the Contractor shall conduct an assessment of the past
six (6) months' achievements, report these to the PATH Federal staff,
and use this assessment as a PATH Federal staff to make mid-course
corrections, as needed.

+-----------------+-----------------+-----------------+--------------+---+
| # **Task**      | **Performance   | **Method of     | *            |   |
|                 | Objective**     | Surveillance**  | *Performance |   |
|                 |                 |                 | Target and   |   |
|                 |                 |                 | Accept       |   |
|                 |                 |                 | able Quality |   |
|                 |                 |                 | Level**      |   |
+=================+=================+=================+==============+===+
| **9.1**         | Submission of   | GPO will        | The work     |   |
|                 | documentation   | monitor,        | plan is      |   |
| Review and      | of proposed and | review, revise  | complete,    |   |
| revise plan of  | final work plan | and give final  | accurate,    |   |
| performance.    | ensures         | approval.       | timely,      |   |
|                 | consistency     |                 | clearly      |   |
|                 | with the        |                 | written, and |   |
|                 | objectives and  |                 | there are    |   |
|                 | priorities of   |                 | minimal      |   |
|                 | the contract.   |                 | errors       |   |
|                 |                 |                 | found, none  |   |
|                 |                 |                 | of which     |   |
|                 |                 |                 | causes       |   |
|                 |                 |                 | significant  |   |
|                 |                 |                 | delays or    |   |
|                 |                 |                 | disruptions  |   |
|                 |                 |                 | to the       |   |
|                 |                 |                 | initiation   |   |
|                 |                 |                 | of the       |   |
|                 |                 |                 | contract.    |   |
+-----------------+-----------------+-----------------+--------------+---+
| **9.2**         | Completion of   | GPO will        | Timely,      |   |
|                 | training and    | monitor,        | c            |   |
| Provide         | other technical | review, revise  | omprehensive |   |
| technical       | assistance      | and give final  | and accurate |   |
| assistance to   | workshops.      | approval.       | completion   |   |
| States.         |                 |                 | of technical |   |
|                 |                 |                 | assistance   |   |
|                 |                 |                 | documents,   |   |
|                 |                 |                 | curricula,   |   |
|                 |                 |                 | attention to |   |
|                 |                 |                 | logistics    |   |
|                 |                 |                 | and          |   |
|                 |                 |                 | summaries of |   |
|                 |                 |                 | workshop     |   |
|                 |                 |                 | evaluations. |   |
+-----------------+-----------------+-----------------+--------------+---+
| **9.3**         | Submission of   | Federal program | Meet         |   |
|                 | detailed work   | staff will      | timeline for |   |
| Plan and Host   | plan and        | monitor,        | conference   |   |
| Meetings of     | timeline,       | review, revise, | activities,  |   |
| State PATH      | facilitate      |                 | facilitate   |   |
| Contacts        | conference      | participate in  | workgroup    |   |
|                 | workgroups,     | the meeting,    | process,     |   |
|                 | proposed        | and give final  | engage       |   |
|                 | agenda, list of | approval to all | faculty and  |   |
|                 | speakers,       | activities.     | successfully |   |
|                 | participants,   |                 | coordinated  |   |
|                 | and successful  |                 | conference   |   |
|                 | completion of   |                 | logistics    |   |
|                 | meetings.       |                 | within       |   |
|                 |                 |                 | budget       |   |
|                 |                 |                 | guidelines.  |   |
+-----------------+-----------------+-----------------+--------------+---+
| **9.4**         | Timely and      | Federal program | Complete,    |   |
|                 | accurate        | staff will      | accurate,    |   |
| Collect,        | aggregation of  | review and give | timely,      |   |
| Analyze and     | data; effective | final approval  | guidance to  |   |
| Summarize PATH  | communication   | to tables and   | grantees and |   |
| Program Data    | with data       | guidance for    | completion   |   |
|                 | providers.      | grantees.       | of data      |   |
|                 |                 |                 | tables.      |   |
+-----------------+-----------------+-----------------+--------------+---+
| **9.5**         | Completion of   | Federal program | Timely,      |   |
|                 | telephone-based | staff will      | c            |   |
| Provide         | presentations,  | monitor,        | omprehensive |   |
| technical       | reports of      | review, revise  | and accurate |   |
| support for     | issue           | and give final  | completion   |   |
| field-generated | development     | approval.       | of           |   |
| program         | groups of State |                 | pr           |   |
| assistance      | PATH Contacts,  |                 | esentations, |   |
|                 | provision of    |                 | documents,   |   |
|                 | mentoring for   |                 | In           |   |
|                 | new State PATH  |                 | ternet-based |   |
|                 | Contacts and    |                 | content, and |   |
|                 | development of  |                 | mentoring    |   |
|                 | documents and   |                 | activities.  |   |
|                 | internet-based  |                 |              |   |
|                 | content.        |                 |              |   |
+-----------------+-----------------+-----------------+--------------+---+
| **9.6**         | Completion of   | Federal program | Timely,      |   |
|                 | technical       | staff will      | c            |   |
| Provide         | support for     | monitor,        | omprehensive |   |
| technical       | preparation and | review, revise  | and accurate |   |
| support for     | dissemination   | and give final  | completion   |   |
| preparation and | of technical    | approval.       | and          |   |
| dissemination   | assistance and  |                 | d            |   |
| of technical    | roster of State |                 | issemination |   |
| assistance      | PATH Contacts   |                 | of documents |   |
| documents and   | and local       |                 | and rosters. |   |
| maintain        | PATH-funded     |                 |              |   |
| rosters.        | staff.          |                 |              |   |
+-----------------+-----------------+-----------------+--------------+---+
| **9.7**         | Completion of   | Federal program | Timely,      |   |
|                 | trainings and   | staff will      | c            |   |
| Development and | other technical | monitor,        | omprehensive |   |
| Implementation  | assistance      | review, revise  | and accurate |   |
| of SSI          | workshops       | and give final  | completion   |   |
| --related       |                 | approval.       | of           |   |
| activities      |                 |                 | documents,   |   |
|                 |                 |                 | trainings    |   |
|                 |                 |                 | and          |   |
|                 |                 |                 | technical    |   |
|                 |                 |                 | assistance   |   |
|                 |                 |                 | workshops.   |   |
+-----------------+-----------------+-----------------+--------------+---+
| **9.8**         | Completion of   | Federal program | Reports are  |   |
|                 | reports         | staff will      | complete,    |   |
| Preparation of  |                 | monitor,        | timely, and  |   |
| Reports         |                 | review, revise  | accurate.    |   |
|                 |                 | and give final  |              |   |
|                 |                 | approval.       |              |   |
+-----------------+-----------------+-----------------+--------------+---+