**SECTION C**

**DESCRIPTION/SPECIFICATIONS/WORK STATEMENT**

**C.1 Scope of Services -- General**

The resultant contract provides for services for GSA and its clients.
This solicitation will result in an MAIDIQ contract. This contract calls
for the winning integrators to provide a variety of IT support services.

The resultant contract will be used to fulfill GSA\'s requirements and
the requirements of clients for whom GSA acts as an agent through a
Memorandum of Understanding within the specified geographic areas.

Agencies wishing to procure through ANSWER must obtain written
authorization from the GSA Procuring Contracting Officer.

The Government shall order services under this contract by means of task
orders with specifically defined scopes, deliverable products, and
schedules. The contractor shall perform work under this contract only as
directed in task orders issued by authorized COs The contractor shall
furnish the necessary personnel, material, services, and facilities, as
required, to meet requirements of the task order.

**C.2 Scope of Services -- Specific**

The time of issuance and amount of work in task orders cannot be
accurately predicted and there is no assurance of a steady stream of
work. The anticipated services require a diversity of skills suitable to
a variety of information technology environments in support of a variety
of functional areas including:

-   eGovernment and automated information system modernization
    initiatives

-   Configuration Management

-   Quality Assurance

-   Enterprise Resource Planning

-   Supply Chain Management (Logistics)

-   Customer Relationship Management

-   Knowledge Management

-   Homeland Security and Homeland Defense related initiatives

-   Section 508 of the Rehabilitation Act compliance

-   Information Assurance activities

-   Information Technology Strategic Planning

-   Instructional Design, and Modeling & Simulation

-   Information Operations

-   Critical Infrastructure Protection

-   Environmental

-   Biometrics

Service requirements stated in the personnel requirements in Section C.7
are included within the scope of this contract. The contractor must
respond to and perform assignments with high quality services within a
stringent time frame. As may be required in individual task orders, the
contractor shall maintain continuous performance regardless of the
absence of individual performers.

**C.3 Anticipated Services**

The contractor shall perform the following services as required in
support of the scope of services listed in C.2, using state-of-the-art
approaches, integrating new methodologies and enhancements whenever
possible.

## C.3.1 Requirements and Design Research, Analysis, and Definition 

-   Collecting data, studying and analyzing, documenting, verifying, and
    developing support software systems in support of: feasibility
    analyses; cost/benefit or other regulatory element/benefit analyses
    regulatory compliance analysis and enforcement; requirements and
    functions research, identification, consolidation, and analysis;
    threat, risk and security analyses, development and analysis of
    alternatives, including alternative studies; technology,
    methodology, and application research and definition; economic
    analyses; scientific(for example medical, environmental, etc.),
    public land management/policy; supply chain management; source
    definition; form, fit, and function analysis and definitions;
    standards identification (including requirements of SECTION 508 of
    the Rehabilitation Act); documentation requirements research and
    definitions; resource research, definition, analysis, estimation,
    documentation; generation and discussion of alternatives, both
    hardware and software; system and sub-system definitions; support
    requirements definition and justification; security research and
    analyses; business continuity planning (continuity of operations &
    continuity of Government) research and analyses; knowledge
    management; and technical definitions

-   Modeling and Simulating; prototyping (hardware and software);
    benchmarking; reliability, maintainability, availability, and other
    relevant analyses; which may involve testing, data collection and
    manipulation, and documentation development; fundamental algorithm
    development; integration and interface requirements definitions and
    analyses; and system component definition and analysis

-   Activities related to the acquisition process including; planning,
    alternatives analysis, requirements assessment, needs determination,
    RFP development, market research, proposal evaluations.

**C.3.2 Systems Development and Software Maintenance**

-   Interpreting requirements and developing system and detailed design
    documentation, such as design specifications, performance and/or
    functional specification, integration plans and specifications, data
    base specifications, data modeling, development and implementation
    plans, defining, integrating and implementing requirements and
    designs for one or more programs or systems

-   Development of web server configurations, to include the integration
    of hardware, software

-   Hardware/software/network design, prototyping (including
    brassboards, breadboards, and operating code), programming and
    testing, integration, system testing, implementation, and
    maintenance testing and evaluation of hardware, software, and
    communications to determine if the system is suitable for
    accomplishing a particular job or mission

-   Configuring, installing, evaluating, customizing, and maintaining
    software, including, but not limited to, application, file/data base
    management, input/output, storage, security, and data
    communications/ distributed data base applications, detailed systems
    design, programming and testing for operating systems and executive
    level software, regardless of the type of application being
    supported by the host computer

-   Developing and maintaining documentation, including text and
    graphics, such as system specifications, design and function
    specifications, program specifications, data specifications,
    operational procedures/instructions, user manuals, maintenance
    manuals, training plans and aids, security procedures, and
    production control procedures

-   Application software development, using one or more productivity
    tools such as applications/code generators, expert systems,
    spreadsheets, data base management systems, configuration management
    systems, project management systems, and graphics processors

-   Application software development using the fully integrated
    application development systems of I-CASE or CASE tools

-   Development of algorithms or other processing tools and techniques
    for such activities as manipulating data and languages, converting
    data, performing analyses, testing and implementation

-   Data planning, collection, monitoring and extrapolation, reduction,
    consolidation, manipulation (including reformatting, translation,
    duplication), creation and population of data bases, data
    integration, analyses (including quality analyses and ensuring data
    integrity), and interpolation, knowledge management, analytical and
    ancillary support to data base applications, mass storage
    applications, voice input/output, and other information applications

-   Independent Verification and Validation (IV&V) of requirements,
    specifications, designs, products, integrated units and systems,
    documentation, and implementations

-   Plan and perform software and data conversion of existing software
    applications from one language or system to another, and/or from one
    hardware platform to another

-   Plan and perform IT and business security functions including but
    not limited to: threat, risk and security analyses, business
    continuity planning (continuity of operations and continuity of
    Government), vulnerability assessments, contingency planning, system
    accreditation, security audits, security training, analysis of
    physical and software security operations, biometrics, both active
    and passive, developing anti-intrusion systems for software,
    virus/worm/etc. detection and neutralization, preventive measures

-   Hardware assessment which may include software to aid in the overall
    assessment, benchmark development, testing and analysis, and the
    evaluation of alternatives

-   User orientation and training

**C.3.3 Facilities Planning**

Planning, developing, scheduling, and coordinating the utilization,
relocation, installation, changing, expansion, rearrangement and
connection/disconnection of computer and telecommunications/
communications systems, and networks, including ancillary data stations,
cabling and biometric access controls in concert with environmental
public policy considerations.

**C.3.4 Technical Support**

Identifying, analyzing, and effecting resolution of
hardware/software/network solutions to include, but not limited to the
following list.

-   Trouble shooting

-   Fault isolation

-   Problem management

-   Hardware/software evaluation, testing, installation, and training

-   Configuration development and maintenance

-   Hardware maintenance, board replacement and cable switching

-   Implementation of software interfaces

-   On call services

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-   Supply Chain Management (Logistics)

-   Agency strategic and tactical communication systems

-   Modeling and Simulation

-   Digital Mapping

**C.3.5 Local Area Networks (LAN), Metropolitan Area Networks (MAN),
Wide Area Networks (WAN), Wireless, and
Telecommunications/Communications System Management Support**

Managing telecommunications/communications computer systems and networks
to include, but not limited to, the following list.

-   Intranets, Internet, Electronic Commerce, Telephony and any other
    associated networking systems, including the support necessary to
    develop, implement, maintain, and secure such systems

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-   Utilize automated network management tools for monitoring and
    administration

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-   Provide and implement fail-safe security including incorporation of
    intrusion detection methodology and restart/recovery from attacks,
    and backup procedures in accordance with Government regulations, and
    continuity of operations.

-   Integrate, install, and burn-in computer/network components and
    associated functions

-   Network cable installation

-   Ensure scheduled preventive maintenance is properly and promptly
    performed

-   Contact vendor for remedial emergency repairs when hardware
    malfunctions occur

-   Maintain the maintenance records on the equipment

-   Develop operations, administrative, and quality assurance back-up
    plans and procedural documentation

-   Ensuring compliance with existing Occupational Safety and Health
    Administration (OSHA) regulations and environmental standards. Plan
    and perform telecommunications/communications security functions
    including, but not limited to: risk analyses, business continuity
    planning, vulnerability assessments, contingency planning, system
    accreditation, security audits, security training, analysis of
    physical and software security operations, (both active and passive)
    developing anti-intrusion systems for software, virus/worm/etc.
    detection and neutralization, and preventive measures.

**C.3.6 LAN/MAN/WAN/Telecommunications/Communications Network System
Operations Support Services**

Perform Telecommunications/Communications/Computer/Network Systems
Operations to include, but not limited to, the following list.

-   Web server support including web page updates and maintenance

-   Process all jobs in accordance with established client procedures
    and practices

-   Start up and shutdown of the computer system/network(s), including
    all required software "boots," independent of software personnel

-   Routinely perform checks for system/network degradations

-   Recognize and take appropriate action(s) regarding equipment and/or
    software problems and notifying client agency personnel of systems
    degradations

-   Complete incident reports for all abnormal operations

-   Perform scheduled saves, backup, and restoration on file operations

-   Reconfigure processors, when necessary, (i.e., system/network
    upgrades, enhancements, new releases, cutovers, etc.)

-   Create and maintain "boot" media

-   Communicate computer status to clients

-   Maintain a clean and neat operating area

-   Perform routine operator tape drive(s), disk(s), and other
    peripheral cleanings as well as routine cleaning and vacuuming of
    computer rooms

-   Monitor the computer facility environment to ensure that the
    temperature and humidity are maintained within operating ranges and
    that emergency equipment is properly calibrated

-   Maintain software licenses

-   Perform console, tape, disk, printer, card reader/punch,
    communications/network equipment operations, and routine operator
    maintenance

-   Plan and perform telecommunications/communications security
    functions to include, but not limited to: risk analyses, business
    continuity planning, vulnerability assessments, contingency
    planning, system accreditation, security audits, security training,
    analysis of physical and software security operations, (both active
    and passive) developing anti-intrusion systems for software,
    virus/worm/etc., detection and neutralization, and preventive
    measures

    **C.3.7 Electronic Input**

    Provide electronic input support services to include, but not
    limited to the following list.

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-   Data input, extraction, interpretation, editing and consolidation

-   Desktop publishing

-   Routine data preparation and distribution

    **C.3.8 Specialized Workstation Support**

    Provide specialized workstation support using various types of
    source documents with differing degrees of complexity, to include,
    but not limited to the following list.

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-   Input services on a variety of systems which may include, but is not
    limited to CAD, CAD/CV, and GIS

-   Administrative functions, such as planning and managing the delivery
    of services, and coordination with the Government on the receipt of
    work and the delivery of end products

-   Design, set-up and implementing special input formats

-   Transmit and receive data

-   Document procedures for inputting data

-   Control the receipt and transmission of data

-   Data Coding

-   Data Preparation and distribution

-   Digital Mapping

    **C.3.9 Computer Equipment Maintenance**

    Provide computer equipment maintenance to include, but not limited
    to the following list.

-   Inventory equipment

-   Develop a Maintenance Management Plan that indicates the type of
    maintenance proposed for each piece of equipment, any response-time
    requirements, and how maintenance will be managed by the contractor;
    types of maintenance service may include on-call, on-site,
    preventive, diagnostic, remedial, carry-in, mail-in, and spare parts
    provision

-   Provide maintenance support services itself, or through a
    subcontractor, including ordering services and/or repair parts,
    complying with Federal Acquisition Regulation (FAR) 51.1.

-   Manage the provision of maintenance support services, including
    maintaining records of problems, maintenance performed, and
    non-performance by subcontractors. Consolidating orders to vendors
    and obtaining volume discounts that are passed on to the Government.
    Obtaining credits from non-performing vendors and passing these onto
    the Government.

    **C.3.10 Systems Installation and Integration**

    This function will provide cable and/or communication system
    installation, workstation connection and integration, system
    testing, system security, system and/or user documentation,
    administrator and user training in compliance with security
    regulations, policies and procedures to include, but not limited to
    the following list.

-   Cable and Wireless System Installation

-   Workstation and Telecommunications/Communications Devices Removal,
    Connection, Installation/ De-installation, Moving, and Integration

-   Hardware and Software

-   Wireless and Video

-   Analysis and Design

-   Network Administrator Training

-   Biometric Devices

    **C.3.11 Production Support**

    Provide production support to include, but not limited to the
    following list.

-   Develop and produce high quality, effective visual communication
    tools that shall be used for visual presentations (i.e. in
    conjunction with speeches, meetings, training courses, exhibits for
    public display, and/or special exhibits), and publications of
    documents, (i.e. research papers and client agency users manuals)

-   Analyze graphic requirements, including graphic presentation styles,
    performing design services (i.e. typographic layout of technical,
    promotional, and public information for reports, books, flyers,
    posters, brochures, leaflets, programs, or flip charts and art for
    slides)

-   Operate computer graphics equipment, data plotting equipment, and/or
    typesetting equipment, as required by each task order

-   Provide web page development

-   Maintain a central library of source program statements, object
    programs and related control systems

-   Establish, operate, maintain, document, and deliver records and
    files generated or used

-   Develop computer processing schedules and review operational status
    of schedule for accuracy, timely delivery of products, and efficient
    utilization of resources

-   Implement production support procedures for input data, internal
    processing and output disposition

-   Prepare, reproduce, bind and distribute output data

-   Investigate and correct problems causing incorrect input or output

-   Interface as necessary to facilitate operations (i.e., courier
    services, refuse collection, etc.)

-   Analyze system input data and error transactions

-   Develop simple ad hoc programs; these programs may include any
    programming methodology that can "extract" or manipulate existing
    data

    **C.3.12 System Software Support**

    Provide system software maintenance and enhancement support in
    compliance with security regulations, policies and procedures to
    include, but not limited to:

-   Evaluate and optimize system software

-   Analyze new software releases to determine impact on existing
    applications

-   Maintain, test, and debug system software; installing releases; and
    developing various utilities

-   Provide assistance to users of systems software

-   Perform configuration management

-   Prepare and edit systems documentation

-   Model and simulate systems applications

    **C.3.13 Data Base Generation**

    Provide for database generation to include, but not be limited to
    data input or conversion, database integration, database management
    systems and coordination with database management personnel.

    **C.3.14 Data and/or Media Management**

    Data and/or media management functions shall include, but not be
    limited to the following list.

-   Perform system backups and/or restores

-   Data Recovery Services

-   Recover damaged, corrupted, or virus infected data or media

-   Maintain the physical library

-   Perform operations for media management

-   Retrieve/store media for job set-up and completion

-   Record media sign-ins/outs

-   Perform purges

-   Prepare, record, and/or store computer magnetic media and/or paper
    document products off-site

-   Perform data security analysis, implementation, and administration

    **C.3.15 Orientation and Training**

    Professional level training courses in systems, networks, security,
    or specific functional areas identified in task orders. Tasks may
    include courseware development, and instructing and debriefing
    client agency personnel. This may require; formal classes,
    substantial preparation of training materials, highly specialized
    subject matter instructors with specialized subject matter and
    teaching experience, and coordination of all required activities.

    Training methods may include; formal classroom training, use of
    simulation and modeling simulation applications, interactive video,
    computer-assisted training, Internet based training, individual
    tutoring, and other effective methods as specified in individual
    task orders.

    **C.3.16 Information Center/Call Center/Help Desk**

    Develop, implement, staff, and maintain a client user's information
    center/call center/help desk in compliance with security
    regulations, policies, and procedures; and provide the following
    support services:

-   Maintain a user information center/help desk to address issues such
    as hardware, software, communications, applications and program
    questions

-   Assess current and new off-the-shelf software packages

-   Provide client user training program(s) for new software and/or
    hardware integrated into the client user's current and/or proposed
    configuration

-   Purchase, manage, and distribute consumables in support of
    information processing activities

    **C.4 Definitions**

    **C.4.1 Contracting Officer (CO)**

    The Contracting Officer (CO) is a Government official with delegated
    contract administration responsibilities which includes the
    authority to issue and modify task orders.

    **C.4.2 Client Agency**

    Ordering agencies include all agencies, departments, boards,
    bureaus, commissions, and independent establishments, including
    wholly owned and quasi-Government corporations in the legislative,
    judicial, and executive branches of the federal government.

    **C.4.3 Reserved**

    **C.4.4 Client Representative (CR)**

    The client agency shall assign a Client Representative (CR) to each
    task order. The CR is responsible for monitoring technical
    performance under task orders for the client agency and supporting
    the GSA Contracting Officer's Technical Representative (COTR). For
    Time and Materials task orders, the CR shall issue the individual
    work requests. The CR has no express or apparent authority under the
    contract to make commitments for the Government or authorize changes
    to the contract or task order terms and conditions.

    **C.4.5 Task Order**

    Task orders specify and authorize work to be accomplished by the
    contractor to satisfy the Government's requirements. They specify
    the scope of work, schedule for completion, technical requirements,
    deliverable product(s) and/or services, performance standards,
    acceptance criteria for deliverable products and/or services, and
    the total price/cost of the work/service to be performed.

    **C.4.6 Reserved**

    **C.4.7 Information Technology Manager (ITM)/Information Technology
    Representative (ITR)/Customer Service Representative (CSR)/Project
    Manager (PM).**

    The GSA ITM/ITR/CSR/Project Manager provides technical advice and
    assistance to clients in identifying and defining requirements. On
    orders issued by GSA, the ITM/ITR/CSR/Project Manager acts as the
    COTR, providing technical liaison between the Government and the
    contractor and between the client agency and the CO.

    **C.4.8 Reserved**

    **C.4.9 Other Direct Costs (ODCs)**

    Other Direct Costs (ODCs) are those costs incurred by the contractor
    (when authorized by a task order) to obtain supplies or services,
    including; hardware, software, training, subcontractor support,
    travel, etc.

**C.4.10 Procuring Contracting Officer (PCO)**

The PCO is a Government official with full responsibility over this
contract and whose name is listed on the SF 26, used to effect award of
the contract. The PCO issues contract revisions, changes terms and
conditions of the basic contract, exercises option renewals, terminates
the contract and approves sub-contracts unless otherwise delegated in
writing to the CO.

**C.4.11 Reserved**

**C.4.12 Reserved**

**C.4.13 Task**

A task is a unit of support service work in a defined subject or
application area, having one or more deliverable products.

**C.5 Place of Performance**

Rate areas associated with work performed within geographical boundaries
are defined in Section B. Work external to the specified rate areas will
be performed at rates determined by pricing methodologies negotiated
prior to contract award. The geographical rate for an area, or the
lesser amount bid on the associated task order, will prevail when the
contractor employee is on Temporary Duty (TDY).

**C.6 Environment**

Any software, hardware or networks the Government uses whether
developed, leased, or commercially purchased may be used in the
performance of task orders.

**C.6.1 Software**

Programming languages, data base management systems, commercial and
developed application software, and other standard software that may be
used in task performance includes, but is not limited to:

  ------------------------ ------------------ ----------------------------
  3COM                     DEVELOPER 2000     NATURAL

  A10 FLIGHT OPERATIONS    DOS                NETSCAPE

  ABORTEX                  ENABLE             NEXT

  ACCESS                   FILE MAKER         NISTARS

  ACES                     FOXPRO             NORTON UTILITIES

  ACROBAT                  FRAMEMAKER         ORACLE SOFTWARE

  ADA                      FREELANCE          PAGEMAKER

  ADOBE                    HARVARD GRAPHICS   PARADOX

  ALDUS                    INFOMAKER          PASCAL

  ALL-IN-ONE               INFORMIX           PC ANYWHERE

  ALPHA SERVER             INGRES             PL 1

  AML                      JAVA               POWERBUILDER

  ARC                      JCL                PROCOMM

  ARMS                     LAN WORKPLACE      PROGRESS

  AUTOCAD                  LOTUS              PROJECT SCHEDULER

  BACK OFFICE NT           LOTUS NOTES        QUATTRO PRO

  BASIC                    MACDRAW            SAS

  C                        MAXIMO             SQL

  C++                      MOSAIC             SYBASE

  CC MAIL                  MS-DOS             TANDEM

  CLIPPER                  MS-LAN MANAGER     UNIX

  COBOL                    MS-MAIL            VAX/VMS

  COSTAR                   MS-OFFICE SUITE    VISIO

  CROSSTALK                MS-WINDOWS         VISUAL BASIC

  DATATRIEVE               MS EXCHANGE/LOTUS  VISUAL C++
                           123/               

  DEC VMS                  MS MAIL            VISUAL DBASE V

  DECSET/INTERLEAF         MS PROJECT         VISUAL FOXPRO

  DELPHI                   MS PUBLISHER       WINDOWS

  DESIGNER 2000            MUMPS              WORDPERFECT
  ------------------------ ------------------ ----------------------------

**C.6.2 Hardware**

Computer systems hardware, including mainframes, mini/micro computers,
and peripherals, that may be used in task performance includes, but is
not limited to the following manufacturers:

AMDAHL, BULL, BURROUGHS, DEC, COMPAQ, CRAY, DATA GENERAL, HONEYWELL, HP,
IBM, MACINTOSH, UNISYS, SUN, WANG

**C.6.3 Networks**

Networks environments, including hardware and software, topologies, and
protocols that may be used in task performance include, but is not
limited to:

APPLETALK, ARPANET, BANYAN VINES, CDC NETWORK, DEC, NETFIBER OPTICS,
NOVELL NETWARE, TELNET, WINDOWS NT

**C.7 Personnel Requirements**

The contractor shall provide skilled personnel that meet the
requirements for the specified contract skill categories described
herein. GSA reserves the right to require additional specific expertise
necessary to meet specific task requirements.

-   Personnel shall be sufficiently fluent in English, including verbal
    and writing abilities, to meet the functional requirements of the
    position.

-   Initial contract staffing of personnel in the Management Series
    shall be part of the contractor\'s proposal and effective upon the
    date of contract award. Replacement resumes for the Program Manager
    and Group Managers who will be assigned across regions shall be
    submitted to the ANSWER GWAC Center for review and approval. For
    those Group Managers who will be assigned exclusively to one region,
    the resumes shall be sent to the Technical Services Division
    Director in that region. Resumes of candidate personnel for task
    order staffing shall be submitted to, reviewed and approved by the
    ITM assigned responsibility for the task order, his/her designee, or
    other designated approval authority. Resumes of contractor personnel
    described in Section C must be approved prior to placement. See
    Section G for processing of resumes, and Section J for the format.

-   Each skill category defines the minimum experience and educational
    requirements that a candidate must possess in order to be considered
    for assignment to that skill category. The experience requirements
    include qualifications and expertise, as they relate to both a
    candidate\'s overall career and to a specific task order, the
    details of which will be described in each statement of work. The
    experience requirements are designed to obtain expert dynamic
    professionals with proven records of success in the proposed
    technical areas. Personnel assigned by the contractor shall have
    extensive knowledge of commercial and/or government systems and
    processes, continuously staying abreast of leading edge technologies
    and methodologies, and maintain currency in state-of-the-art
    technologies and trends.

The following skill category descriptions are identified in the
following categories; Management Series, Executive Series,
Administrative Series, Scientific/Business/Engineer Series, Technical
Series, Operations/Network Support Series, Quality Assurance Series,
Data/Configuration Management Series, Test/Hardware Engineering Series,
Client Relationship Management/Call Center Series, Enterprise Resource
Planning Series, Business Consulting Series, Education and Training
Series, Information Assurance Series, Web Development Series, Applied
Scientific and Engineering Series, and Knowledge Management Series.
Note: These series are not, by their individual constructs, discrete.
That is to say projects may require support from multiple series and
individual disciplines may cut across series.

**[C.7.1 Management Series]{.mark}**

These positions are indirect charge positions with responsibility for
the management and administration of this contract.

The contractor shall have one Program Manager and Group Manager(s) who
shall be made available as necessary to respond promptly and fully to
the Government\'s requirements and shall not serve in any other capacity
under this contract. They shall be dedicated to the contractor\'s
performance under this contract.

**C.7.1.1 Program Manager**

Responsible for overall management of the contract. Organizes, directs,
and coordinates planning and production of all contract support
activities. Must have excellent oral and written communication skills,
with a demonstrated capability for dealing with all levels of management
personnel, contractor managers, and client representatives. Responsible
for the performance of all contract activities and task order
requirements. Meets with appropriate Government management personnel,
other contractor managers, and client agency representatives. Formulates
and reviews strategic plans, marketing plans, subcontracting, and
deliverable items, determines contract costs, and ensures conformity
with contract terms and conditions. Responsible for ensuring
coordination between personnel below him or her and all central
management functions within the organization and between those central
management functions and appropriate Government personnel. Assigns,
schedules, and reviews work of subordinates. Explains policies,
purposes, and goals of the contractor's organization, and GSA's policies
and procedures applicable to this contract, to subordinates. Takes
appropriate action and coordinates policies and activities with
appropriate Government personnel, as required to avoid personal
services. Must be authorized to negotiate on behalf of and bind the
contractor to contract provisions. Actively applies quality assurance
measures to the management and performance of the contract.

**Educational Requirements:** Master of Business Administration degree
from an accredited college or university, or experience through an
organizational position representative of a corporate Vice President of
a firm with sales in excess of 50 million dollars, supported by a
Bachelor's degree in an IT related field, systems management,
engineering, mathematics or scientific related field or in business
administration.

**Experience Requirements:** Ten years of intensive and progressive
experience in managing IT or engineering programs, which include: five
years experience supervising and managing personnel involved in IT
projects, two years of intensive and progressive experience managing at
least 20 or more IT professionals in subordinate groups and in diverse
locations, one year managing complex organizations of which he/she had
total responsibility for the financial success of the organizational
unit, and one year managing a significant Government contract.

**C.7.1.2 Group Manager**

Responsible for managing multiple projects at diverse locations.
Organizes, directs, and coordinates planning and production of all the
contractor\'s task order service delivery within a reasonable span of
control and assigned territory. Completes task orders within negotiated
time frames and budget constraints. Schedules and assigns duties to
subordinates. Acts as supervisor for task order personnel. Meets with
Government personnel, contractor task leaders, and client
representatives. Formulates and reviews task order plans, reviews
deliverables, and ensures conformity with requirements and standards.
Assigns, schedules, and reviews work of subordinates. Must be authorized
to negotiate on behalf of and bind the contractor. Provides support to
services delivered under this contract to ensure to the maximum extent
practical that software and related products satisfy the requirements
and needs of GSA\'s client. Visits client work sites to interact with
task personnel on a monthly basis. Actively applies quality assurance
measures to the management and performance of the contract.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering, scientific or a mathematics-intensive discipline.

**Experience Requirements:** Seven years of intensive and progressive
experience in managing IT programs, which include four years experience
supervising and managing personnel involved in IT projects.

A degree in any field may be substituted for the above educational
requirements accompanied by an additional five years experience managing
computer science, scientific, or engineering projects.

**[C.7.2 Executive Series]{.mark}**

**C.7.2.1 Skill Level 10 - Site Manager - Applications Systems Analysis
and Programming Manager**

Responsible for applications systems analysis and programming activities
for a Government site, facility or multiple locations. Identifies
changes in computer and systems technology and interprets their meaning
to senior management, bringing current and future knowledge of
technology and systems as applied to the client's requirements. Provides
technical assistance to facilitate planning and directing the design,
installation, modification and operation of an information systems
capability. Prepares long and short range plans for application
selection, systems development, systems maintenance, production
activities and for necessary support resources**.** Also responsible for
applications systems analysis and programming activities for a group or
section. Responsible for feasibility studies, time and cost estimates,
and the establishment and implementation of new and revised applications
systems and programs. Assists in projecting software and hardware
requirements. Assigns personnel to various projects and directs their
activities; reviews and evaluates their work and prepares performance
reports. Confers with and advises subordinates on administrative
policies and procedures, technical problems, priorities and methods.
Consults with personnel in other information systems sections to
coordinate activities. Prepares activity and progress reports regarding
the activities of the applications systems and programming section.
Confers and consults with Government personnel regarding performance and
scheduling issues on tasks.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering or a mathematics-intensive discipline or major field of
study which either provided substantial knowledge useful in managing
large complex Automated Information Systems (AIS) projects or is closely
related to the work as described and required by the task.

**Experience Requirements:** Ten years of progressive and intensive
experience managing, with at least two years of relevant experience in a
position with duties commensurate to those defined in the task order
requirement. Or five years specialized experience in a position with
duties commensurate to those defined in the task order requirement.

**C.7.2.2 Skill Level 11 - Information Systems Administration and
Planning Manager**

Coordinates the preparation, review and consolidation of client
information systems, budgets, acquisitions and business plans. Ensures
adherence to budgets and business plans through periodic review of
financial reports and capital appropriation requests. Provides
assistance for proposing, implementing and enforcing policies, standards
and methodologies. Provides assistance for coordinating contract
administration. Provides assistance for information systems security.
Develops or oversees preparation of studies, reports, and acquisition
documents.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering or a mathematics-intensive discipline or major field of
study which either provided substantial knowledge useful in managing
large, complex AIS projects or is closely related to the work as
described and required by the task.

**Experience Requirements:** Ten years of progressive and intensive
experience managing, with at least two years of relevant experience in a
position with duties commensurate to those defined in the task order
requirement. Or five years of specialized experience in a position with
duties commensurate to those defined in the task order requirement.
Working knowledge of Federal acquisition laws, regulations, policies and
procedures, including substantial involvement in a major acquisition
effort.

**7.2.3 Skill Level 12 - Operations Systems Manager**

Provides assistance and oversight for all information systems operations
activities, including computer and telecommunications/communications
operations, data entry, data control, operations support, operating
systems programming, system security policy procedures, and/or web
strategy and operations. Provides input to policy level discussions
regarding standards and budget constraints. Assigns task personnel to
projects and directs their activities; reviews and evaluates their work
and prepares performance reports. Confers with and advises subordinates
on administrative policies and procedures, technical problems,
priorities and methods. Consults with personnel in other information
systems sections to coordinate activities. Prepares activity and
progress reports regarding information systems operations.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering or a mathematics-intensive discipline or major field of
study which either provided substantial knowledge useful in managing
large complex AIS projects or is closely related to the work as
described and required by the task.

**Experience Requirements:** Ten years of progressive and intensive
experience managing with at least two years of relevant experience in a
position with duties commensurate to those defined in the task order
requirement. Or five years of specialized experience in a position with
duties commensurate to those defined in the task order requirement.
Familiarity with Federal acquisition laws, regulations, policies and
procedures.

**C.7.2.4 Skill Level 13 -- Strategic Planner (Senior)**

Responsible for strategic planning of large projects or a significant
segment of a strategic planning portion of a large complex project.
Provides the overall approach to clarify mission statements so they can
be used as springboards in envisioning their desired future. Organizes,
directs, and coordinates strategic planning activities. Responsible for
the strategic vision. Assists in developing mission and vision
statements, subsequent goal delineation, provides guidance for building
operational plans and specifying measurable outcomes to include capital
outlay planning efforts in a consolidated strategic planning process and
prioritizes those initiatives. Meets with appropriate Government
management personnel, other contractor managers, and client agency
representatives. Formulates and reviews strategic plans with respect to
public policies and regulations, ensures continuity plans grow out of
definitions of agencies' business functions and the processes required
for achieving outcomes. Ensures agencies build on their strategic
planning efforts of prior years, revisiting their mission, vision, and
goals in light of the strategic plan, and changing opportunities. Must
have excellent oral and written communication skills, with a
demonstrated capability for dealing with all levels of management
personnel, contractor managers, and client representatives.

Responsible for ensuring coordination between subordinates and Strategic
Planning functions within the organization and among policy, planning
functions and appropriate Government personnel. Takes appropriate action
and coordinates policies and activities with appropriate Government
personnel, as required.

**Educational Requirements:** Master's degree or higher from an
accredited college or university, or experience through an
organizational position representative of a corporate senior position of
a firm with revenue in excess of \$50 million, supported by a Bachelor's
degree in an IT related field, systems management, engineering,
mathematics, or scientific related field or in business administration.

**Experience Requirements:** Ten years of intensive and progressive
experience in planning, IT, communications or engineering programs,
which include: five years experience in one or all of the following:
strategic planning, business planning, land planning, policy
verification, regulatory compliance, information technology resource and
capital planning, business process reengineering planning, advanced
project planning, business area analysis planning, business requirements
analysis planning, two years of intensive and progressive planning
experience in diverse locations, one year managing similar projects.
Direct experience with business planning methods and techniques
including establishing goals, objectives, and performance measures and
identifying critical success factors. Experience with executive-level
interviewing and group facilitation. Knowledge of governmental
operations and performance-based budgeting.

**C.7.2.5 Skill Level 14 - Strategic Planner (Intermediate)**

Responsible for strategic planning of large projects or significant
segment of a strategic planning portion of a large complex project.
Organizes, directs, and coordinates strategic planning activities.
Assists in developing mission and vision statements, subsequent goal
delineation, provides guidance for building operational plans and
specifying measurable outcomes to include capital outlay planning
efforts in a consolidated strategic planning process, prioritizing those
initiatives. Meets with appropriate Government management personnel,
other contractor managers, and client agency representatives. Formulates
and reviews strategic plans, ensures continuity plans grow out of
definitions of agencies' business functions and the processes required
for achieving outcomes. Ensures agencies build on their strategic
planning efforts of prior years, revisiting their mission, vision, and
goals in light of the strategic plan, and changing opportunities. Must
have excellent oral and written communication skills, with a
demonstrated capability for dealing with management personnel,
contractor managers, and client representatives. Leads a team in the
initiating, planning, controlling, executing, strategic tasks of a
project or segment of a project. Utilizes refined techniques for
identifying, eliminating or mitigating solution, project, and business
risk. Understands customer, industry and business trends. Applies this
understanding to meet project objectives. As appropriate, challenges the
validity of given procedures and processes with a view toward
enhancement or improvement. Analyzes information, situations, and
implement actions, independently and or through the management team to
ensure project objectives are met

Responsible for ensuring coordination with subordinate and Strategic
Planning functions within the organization and between those planning
functions and appropriate Government personnel. Takes appropriate action
and coordinates policies and activities with appropriate Government
personnel, as required.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in an IT related field, systems management,
engineering, mathematics or scientific related field or in business
administration.

**Experience Requirements:** Seven years of intensive and progressive
experience demonstrating the required proficiency levels related to
task. Education may be substituted with 12 years of intensive and
progressive experience demonstrating the required proficiency levels
related to task.

**C.7.2.6 Skill Level 15 - Strategic Planner (Associate)**

Responsible for strategic planning of a sub-task of a large complex
project. Organizes, directs, and coordinates strategic planning
activities. Assists in developing mission and vision statements,
subsequent goal delineation, provides guidance for building operational
plans and specifying measurable outcomes to include capital outlay
planning efforts in a consolidated strategic planning process,
prioritizing those initiatives. Interfaces with appropriate Government
management personnel, other contractor managers, and client agency
representatives. Reviews strategic plans, ensures continuity plans grow
out of definitions of agencies' business functions and the processes
required for achieving outcomes. Ensures agencies build on their
strategic planning efforts of prior years, revisiting their mission,
vision, and goals in light of the strategic plan, and changing
opportunities. Must have excellent oral and written communication
skills, with a demonstrated capability for dealing with management
personnel, contractor managers, and client representatives. Leads a
sub-team in the initiating, planning, controlling, executing, strategic
tasks of a segment of a project. Utilizes refined techniques for
identifying, eliminating or mitigating solution, project, and business
risk. Understands customer, industry and business trends. Applies this
understanding to meet project objectives. As appropriate, challenges the
validity of given procedures and processes with a view toward
enhancement or improvement. Analyzes information and situations and
implements actions, independently and or through the management team to
ensure project objectives are met.

Responsible for ensuring coordination with subordinate personnel and
Strategic Planning functions within the organization and between those
planning functions and appropriate Government personnel. Takes
appropriate action and coordinates policies and activities with
appropriate Government personnel, as required.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in an IT related field, systems management,
engineering, mathematics or scientific related field or in business
administration.

**Experience Requirements:** Five years of intensive and progressive
experience demonstrating the required proficiency levels related to
task. Education may be substituted with 12 years of intensive and
progressive experience demonstrating the required proficiency levels
related to task.

####### 

####### [C.7.3 Administration Services Series]{.mark}

**C.7.3.1 Skill Level 20 - Task Administrative Assistant**

Responsible for developing, drafting, writing and editing reports,
briefs, proposals, and other documents in support of a client's
requirements. Interfaces with personnel to coordinate meetings, maintain
logs, records and files, provides end-user support, and performs general
administrative duties. Assists in budgetary, billing, and financial
management. Must be capable of working independently. Must be able to
communicate orally and in writing with all levels of an organization as
required.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Two years of general experience in office
automation developing, writing, proofreading, editing reports, proposal
and documents in support of IT operations.

**C.7.3.2 Skill Level 21 - Task Service Support**

Responsible for a wide range of operational support tasks that may
include routine office equipment installation, operations and
maintenance; obtaining and stocking supplies; recording and transcribing
of data; billing assistance; collecting, organizing forms or other
documents; mailing and shipping functions; and other routine task order
and end-user support tasks.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Six months of general work experience.

**C.7.3.3 Skill Level 22 - Documentation Specialist**

Responsible for preparing and/or maintaining systems, programming and
operations documentation, procedures and methods, including user
reference manuals. Maintains a current internal documentation library.
Provides or coordinates documentation services as required. Ensures
accuracy of technical documentation. Knowledge and basic understanding
of all aspects of proofreading, including grammar and spelling. Able to
work independently at the highest level of all phases of documentation.
Composes and finalizes IT documentation, including specifications and
user manuals, in the style and format required by the task.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Two years of experience in technical
writing and documentation.

**C.7.3.4 Skill Level 23 - Graphics Specialist**

Responsible for graphics design and use, operation and setup of computer
graphic systems. Executes graphic projects and assists in coordination
of all graphic production scheduling; coordinates production support
with outside vendors, as needed. Ensures that graphic projects are
completed on time, within budget and to user's satisfaction. Interfaces
with users to determine scope of project and best graphic medium. Works
on complex projects independently and has thorough knowledge of graphics
systems and graphics application packages including: desk top
publishing, CAD, GIS, design packages, HTML, multimedia and other
graphics applications. Trains other personnel in proper use of computer
graphic equipment. Troubleshoots computer equipment problems and
performs minor preventive maintenance.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Three years of specialized experience in
the preparation of formal drawings, diagrams, and illustrations using
computer based graphics packages or desktop publishing software, or one
year of specialized experience and a training certificate from an
accredited training institution or 900 hours of relevant technical
training.

**C.7.3.4.1 Skill Level 23A -- Graphics Specialist (Intermediate)**

Responsible for graphics design and use, operation and setup of computer
graphic systems. Executes graphic projects and assists in coordination
of all graphic production scheduling; coordinates production support
with outside vendors, as needed. Ensures that graphic projects are
completed on time, within budget and to user's satisfaction. Interfaces
with users to determine scope of project and best graphic medium. Works
on complex projects independently and has thorough knowledge of graphics
systems and graphics application packages including: desk top
publishing, CAD, GIS, design packages, HTML, multimedia and other
graphics applications. Trains other personnel in proper use of computer
graphic equipment. Troubleshoots computer equipment problems and
performs minor preventive maintenance.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Five years of specialized experience in the
preparation of formal drawings, diagrams, and illustrations using
computer based graphics packages or desktop publishing software.

**C.7.3.4.2 Skill Level 23B - Graphics Specialist (Senior)**

Responsible for graphics design and use, operation and setup of computer
graphic systems. Executes graphic projects and assists in coordination
of all graphic production scheduling; coordinates production support
with outside vendors, as needed. Ensures that graphic projects are
completed on time, within budget and to user's satisfaction. Interfaces
with users to determine scope of project and best graphic medium. Works
on complex projects independently and has thorough knowledge of graphics
systems and graphics application packages including: desk top
publishing, CAD, GIS, design packages, HTML, multimedia and other
graphics applications. Trains other personnel in proper use of computer
graphic equipment. Troubleshoots computer equipment problems and
performs minor preventive maintenance.

**Educational Requirements:** Bachelor's degree from an accredited
college and four years experience.

**Experience Requirements:** Three years of specialized experience in
the preparation of formal drawings, diagrams, and illustrations using
computer based graphics packages or desktop publishing software.

######## 

######## C.7.3.5 Skill Level 24 - Systems Management Technologist 

Analyzes, develops, operates, and maintains software libraries and
catalogs. Provides support and direction for user groups in the use of
the software/hardware systems and programs to support an integrated
system. Establishes and implements system policy, procedures and
standards, and ensures their conformance with information systems goals
and procedures. Ensures that security procedures are implemented and
enforced. Provides logistics support and training in the effective use
of automated systems and data communications.

**Educational Requirements:** High school graduate or equivalent.

# Experience Requirements: Two years of experience in operating computer systems, systems management, and automated systems.

**C.7.3.6.1 Skill Level 25A -- Information Center Specialist
(Intermediate)**

Interface regularly with the responsible contractor task leads and the
client representative as required. Works with contractor task personnel
and clients to identify technical requirements and/or develop
specification for procurement. Analyses IT Hardware/Software or systems
for compliance with specification and best value for the government.
Prepares orders for IT commodities and products, supplies, materials,
and services. Processes delivery and purchase orders through contractor
accounting systems. Responsible for complying with all applicable
Federal Acquisition Regulations (FAR), Defense Acquisition Regulations
(DFAR) and General Services Administration acquisition policies and
procedures. Prepares documentation for vendor competition when required.
Leads evaluation of vendor proposals and recommends award. Interfaces
with vendors to ensure application by vendors of applicable discounts.
Provides customer support in tracking acquisitions. Responsible for
ensuring products delivered meet technical specifications are in the
correct quantity, and at the most favorable prices. Prepares detailed
competitive analysis for purchases over \$2,500. Formally document and
retain Individual Purchase Order files.

**Educational Requirements:** Bachelor's degree from an accredited
college or university or five years experience.

**Experience Requirements:** Increasingly complex and progressive
experience in acquisition and procurement. Working knowledge of Federal
acquisition laws, regulations, policies, and procedures, including
involvement in a major acquisition effort. Understanding of information
technology hardware, software, and network devices.

**C.7.3.6.2 Skill Level 25B -- Information Center Specialist
(Associate)**

Interface regularly with the responsible contractor task leads and the
client representative as required. Works with contractor task personnel
and clients to identify technical requirements and/or develop
specification for procurement. Analyses IT Hardware/Software or systems
for compliance with specification and best value for the government.
Prepares orders for IT commodities and products, supplies, materials,
and services. Processes delivery and purchase orders through contractor
accounting systems. Knowledge of applicable Federal Acquisition
Regulations (FAR), Defense Acquisition Regulations (DFAR) and General
Services Administration acquisition policies and procedures. Supports
preparation of documentation for vendor competition when required.
Participates in the evaluation of vendor proposals. Interfaces with
vendors to ensure application by vendors of applicable discounts.
Provides customer support in tracking acquisitions. Ensures products
delivered meet technical specifications are in the correct quantity, and
at the most favorable prices. Supports preparation of detailed
competitive analysis for purchases over \$2,500. Documents and retains
Individual Purchase Order files.

**Educational Requirements:** Associate degree or two years experience.

**Experience Requirements:** Increasingly complex and progressive
experience in acquisition and procurement. Working knowledge of Federal
acquisition laws, regulations, policies, and procedures, including
involvement in a major acquisition effort. Basic understanding of
information technology hardware, software, and network devices.

**C.7.3.7 Skill Level 26 -- Publications Analyst**

Responsible for one or more of the following areas: grants preparation,
technical manuals, professional papers, writing and editing,
instructional or command media, video and audiovisual production.
Develops advanced concepts, techniques and standards, and new
applications based on professional principles and theories. Develops
solutions to problems of unusual complexity, which require a high degree
of ingenuity, creativity, and innovativeness. Challenges are frequently
unique and solutions may serve as precedent for future decisions. Works
under consultative direction toward long-range goals and objectives.
Works independently.

**Education Requirements:** Bachelor's degree from an accredited college
or university with a curriculum or major field of study which provides
substantial knowledge relevant to the task order.

**Experience Requirements:** Two years intensive or progressive
experience in the individual's field of study or specialization. Masters
degree may be substituted for experience requirement.

**[C.7.4 Scientific/Business/Engineer Specialist Series]{.mark}**

**C.7.4.1 Skill Level 27 -- Systems Engineer (Senior)**

Performs a variety of systems engineering tasks and activities
independently, which are broad in nature and are concerned with major
systems design, integration, and implementation, including personnel,
hardware, software, budgetary, and support facilities and/or equipment.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in engineering or a mathematics-intensive
discipline.

**Experience Requirements:** Five years of intensive and progressive
experience in the individual's field of study and specialization.

**C.7.4.1.1 Skill Level 28 - Modeling and Simulation Specialist**

Expert in modeling and simulation functions or operations such as, but
not limited to exercises, plans, coordination, demonstrations, and
instruction in the fields such as, but not limited to health,
environmental, transportation, law enforcement, and security for
military, and civil agencies. Provides supervision and guidance on the
proper operation and use of simulation models and exercises. May support
live, constructive, or virtual training.

**Educational Requirements:** Bachelor's Degree from an accredited
college or university with a curriculum or major field of study or seven
years of related experience.

**Experience Requirements:** Five years of increasingly complex and
progressive experience in subject matter related to simulation models
being used.

**C.7.4.1.2 Skill Level 29 - Logistics Specialist**

Prepares logistics support documentation and source data, such as
logistics operational management/user documents, integrated logistics
support plans, user logistics support summaries, post-production support
plans, and logistics implementation plans. Implements logistics plans,
databases, and support files to support the fielding of new complex
information systems or major modifications. Applies logistics principles
and methods to specialized logistics solutions. Performs logistics
database management functions. Performs logistics inventories and
related logistics functions. Works independently and leads the
implementation of logistics discipline.

**Educational Requirements:** High school graduate or equivalent and
applicable functional area certification or two years undergraduate
education.

**Experience Requirements:** This position requires a minimum of three
years experience, of which at least one year must be specialized.
Experience in various logistics support functions and their automated
support systems, involving maintenance planning, personnel planning,
training, support equipment, test equipment, technical and logistics
data, facilities support, supply support and warehousing. Specialized
experience includes knowledge of logistics management principles and
procedures, logistics documentation and automated logistics
applications. General experience includes general logistics warehousing
functions and documentation. Demonstrated ability to communicate well,
both orally and in writing.

**C.7.4.1.2 Skill Level 30 - Subject Matter Expert**

Provides extremely high level subject matter expertise for work
described in the task. Provides advanced technical knowledge and
analysis of highly specialized applications and operational environment,
high-level functional systems analysis, design, integration,
documentation, training, and implementation advice on complex problems
which require doctorate level knowledge of the subject matter for
effective implementation. Participates as needed in all phases of
software development with emphasis on the planning, analysis, testing,
integration, documentation, training and presentation phases. Applies
principles, methods, and knowledge of specific functional areas of
expertise to specific task order requirements. Provides advice on
esoteric problems which require extensive knowledge of the subject
matter. Designs and prepares technical reports, studies, and related
documentation, makes charts and graphs to record results, prepares and
delivers presentations, training, and briefings as required by the task
order.

**Educational Requirements:** PhD from an accredited college or
university in the specific subject matter discipline as identified in
the statement of work.

**Experience Requirements:** Five years of task related experience in
the identified field of study or specialization. Experience may not
include PhD and Master's education.

**C.7.4.2 Skill Level 31 - Scientific Subject Matter Specialist**

Provides technical knowledge and analysis of highly specialized
applications and operational environment, high-level functional systems
analysis, design, integration, documentation and implementation advice
on exceptionally complex problems which require graduate level knowledge
of the subject matter for effective implementation. Participates as
needed in all phases of software development with emphasis on the
planning, analysis, testing, integration, documentation and presentation
phases. Applies principles, methods and knowledge of the functional area
of expertise to specific task order requirements, advanced mathematical
principles and methods to exceptionally difficult and narrowly defined
technical problems in engineering and other scientific applications to
arrive at automated solutions. Designs and prepares technical reports,
studies, and related documentation, makes charts and graphs to record
results. Prepares and delivers presentations and briefings as required
by the task order. Technical support includes technical advice on
security requirements for highly specialized IT applications, technical
report preparation or other services as required by the task order.

**Educational Requirements:** Master**'**s degree from an accredited
college or university in computer science, information systems,
engineering or a mathematics-intensive discipline which provides
substantial knowledge useful in managing large, complex projects, that
is closely related to the work to be automated, or is a task related
physical science.

**Experience Requirements:** Five years of intensive and progressive
experience in the individual's field of study and specialization.

**Functional Areas:** Specific functional areas in which subject matter
expertise is required include, but are not limited to, the following:

  ----------------- ---------------- ---------------------- -----------------
  **Scientific:**   Astronomy        Biology                Chemistry

                    Computer Science Meteorology            Oceanography

                    Physics          Botany                 Toxicology

                    Hydrology        Archeology             Geology

                    Ecology          Environmental Sciences Medical
  ----------------- ---------------- ---------------------- -----------------

+-------------+----------------+---------------------+----------------+
| **Mat       | Operations     | Physical            | Statistical    |
| hematics:** | Research       |                     |                |
|             |                | Theoretical         | Modeling       |
+-------------+----------------+---------------------+----------------+
|             |                |                     |                |
+-------------+----------------+---------------------+----------------+

**C.7.4.2.1 Skill Level 31A - Scientific Subject Matter Specialist
(Associate)**

Provides technical knowledge and analysis of highly specialized
applications and operational environment, high-level functional systems
analysis, design, integration, documentation and implementation advice
on exceptionally complex problems which require knowledge of the subject
matter for effective implementation. Participates as needed in all
phases of software development with emphasis on the planning, analysis,
testing, integration, documentation and presentation phases. Applies
principles, methods and knowledge of the functional area of expertise to
specific task order requirements, advanced mathematical principles and
methods to exceptionally difficult and narrowly defined technical
problems in engineering and other scientific applications to arrive at
automated solutions. Designs and prepares technical reports, studies,
and related documentation, makes charts and graphs to record results.
Prepares and delivers presentations and briefings as required by the
task order. Technical support includes technical advice on security
requirements for highly specialized IT applications, technical report
preparation or other services as required by the task order.

**Educational Requirements:** Bachelor**'**s degree from an accredited
college or university in computer science, information systems,
engineering or a mathematics-intensive discipline which provides
substantial knowledge useful in managing large, complex projects, that
is closely related to the work to be automated, or is a task related
physical science.

**Experience Requirements:** Three years of intensive and progressive
experience in the individual's field of study and specialization.

**Functional Areas:** Specific functional areas in which subject matter
expertise is required include, but are not limited to, the following:

  ----------------- ---------------- ---------------------- -----------------
  **Scientific:**   Astronomy        Biology                Chemistry

                    Computer Science Meteorology            Oceanography

                    Physics          Botany                 Toxicology

                    Hydrology        Archeology             Geology

                    Ecology          Environmental Sciences Medical
  ----------------- ---------------- ---------------------- -----------------

+-------------+----------------+---------------------+----------------+
| **Mat       | Operations     | Physical            | Statistical    |
| hematics:** |                |                     |                |
|             | Research       | Theoretical         | Modeling       |
+-------------+----------------+---------------------+----------------+
|             |                |                     |                |
+-------------+----------------+---------------------+----------------+

**C.7.4.3 Skill Level 32 - Business Subject Matter Specialist**

Provides technical knowledge and analysis of highly specialized
applications and operational environments, high-level functional systems
analysis, design, integration, documentation and implementation advice
on exceptionally complex problems which require extensive knowledge of
the subject matter for effective implementation. Participates as needed
in all phases of software development with emphasis on the planning,
analysis, testing, integration, documentation**,** and presentation
phases. Applies principles, methods and knowledge of the functional area
of expertise to specific task order requirements, advanced business,
management and administrative principles and methods to exceptionally
difficult technical problems in Government program and administrative
applications to arrive at automated solutions. Designs and prepares
technical reports and related documentation, makes charts and graphs to
record results. Prepares and delivers presentations and briefings as
required by the task order. Technical support includes technical advice
on security requirements for highly specialized applications, technical
report preparation or other services as required by the task order.

**Educational Requirements:** Bachelor's degree from an accredited
college or university which provides substantial knowledge useful in
managing large, complex IT projects, or is closely related to the work
to be automated.

**Experience Requirements:** Four years of intensive and progressive
experience in the individual's field of study and specialization.

**Functional Area:** Specific functional areas in which subject matter
expertise is required include, but are not limited to, the following:

  ---------------------------- ---------------------- --------------------
  Accounting                   Acquisition            Actuary

  Cost/Price Analysis          Finance and Budget     Inventory

  Logistics                    Management             Economics

  Personnel Administration     Training and           
                               Instruction            

  Business Process             Supply Chain           
  Reengineering                Management             
  ---------------------------- ---------------------- --------------------

**C.7.4.3.1 Skill Level 32A - Business Subject Matter Specialist
(Intermediate)**

Provides technical knowledge and analysis of highly specialized
applications and operational environments, high-level functional systems
analysis, design, integration, documentation and implementation advice
on exceptionally complex problems which require extensive knowledge of
the subject matter for effective implementation. Participates as needed
in all phases of software development with emphasis on the planning,
analysis, testing, integration, documentation**,** and presentation
phases. Applies principles, methods and knowledge of the functional area
of expertise to specific task order requirements, advanced business,
management and administrative principles and methods to exceptionally
difficult technical problems in Government program and administrative
applications to arrive at automated solutions. Designs and prepares
technical reports and related documentation, makes charts and graphs to
record results. Prepares and delivers presentations and briefings as
required by the task order. Technical support includes technical advice
on security requirements for highly specialized applications, technical
report preparation or other services as required by the task order.

**Educational Requirements:** Bachelor's degree from an accredited
college or university which provides substantial knowledge useful in
managing large, complex IT projects, or is closely related to the work
to be automated.

**Experience Requirements:** Six years of intensive and progressive
experience in the individual's field of study and specialization.

**Functional Area:** Specific functional areas in which subject matter
expertise is required include, but are not limited to, the following:

  ---------------------------- ---------------------- --------------------
  Accounting                   Acquisition            Actuary

  Cost/Price Analysis          Finance and Budget     Inventory

  Logistics                    Management             Economics

  Personnel Administration     Training and           
                               Instruction            

  Business Process             Supply Chain           
  Reengineering                Management             
  ---------------------------- ---------------------- --------------------

**C.7.4.3.2 Skill Level 32B - Business Subject Matter Specialist
(Senior)**

Provides technical knowledge and analysis of highly specialized
applications and operational environments, high-level functional systems
analysis, design, integration, documentation and implementation advice
on exceptionally complex problems which require extensive knowledge of
the subject matter for effective implementation. Participates as needed
in all phases of software development with emphasis on the planning,
analysis, testing, integration, documentation**,** and presentation
phases. Applies principles, methods and knowledge of the functional area
of expertise to specific task order requirements, advanced business,
management and administrative principles and methods to exceptionally
difficult technical problems in Government program and administrative
applications to arrive at automated solutions. Designs and prepares
technical reports and related documentation, makes charts and graphs to
record results. Prepares and delivers presentations and briefings as
required by the task order. Technical support includes technical advice
on security requirements for highly specialized applications, technical
report preparation or other services as required by the task order.

**Educational Requirements:** Bachelor's degree from an accredited
college or university which provides substantial knowledge useful in
managing large, complex IT projects, or is closely related to the work
to be automated.

**Experience Requirements:** Ten years of intensive and progressive
experience in the individual's field of study and specialization.

**Functional Area:** Specific functional areas in which subject matter
expertise is required include, but are not limited to, the following:

  ---------------------------- ---------------------- --------------------
  Accounting                   Acquisition            Actuary

  Cost/Price Analysis          Finance and Budget     Inventory

  Logistics                    Management             Economics

  Personnel Administration     Training and           
                               Instruction            

  Business Process             Supply Chain           
  Reengineering                Management             
  ---------------------------- ---------------------- --------------------

**C.7.4.4 Skill Level 33 - Engineering Subject Matter Specialist**

Provides technical knowledge and analysis of highly specialized
applications and operational environment, high-level functional systems
analysis, design, integration, documentation, and implementation advice
on exceptionally complex problems which require high level knowledge of
the subject matter for effective implementation. Participates as needed
in all phases of software development with emphasis on the planning,
analysis, modeling, simulation, testing, integration, documentation and
presentation phases. Applies principles, methods and knowledge of the
functional area of expertise to specific task order requirements,
advanced mathematical principles and methods to exceptionally difficult
and narrowly defined technical problems in engineering and mathematical
applications to arrive at automated solutions. Designs and prepares
technical reports, data bases, studies, and related documentation, makes
charts and graphs to record results. Prepares and delivers presentations
and briefings as required by the task order. Technical support includes
technical advice on security requirements for highly specialized IT
applications, technical report preparation or other services as required
by the task order.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in engineering or a mathematics-intensive
discipline which provides substantial knowledge useful in managing
large, complex projects, is closely related to the work to be automated,
or is a task**-**related engineering discipline.

**Experience Requirements:** Five years of intensive and progressive
experience in the individual's field of study and specialization.

**Functional Areas:** Specific functional areas in which subject matter
expertise is required include, but are not limited to, the following:

+-------------+-----------------+----------------+--------------------+
| **Eng       | Aeronautics     | Aerospace      | Astrophysics       |
| ineering:** |                 |                |                    |
+-------------+-----------------+----------------+--------------------+
|             | Bio-Medical     | Electronics    | Environmental      |
+-------------+-----------------+----------------+--------------------+
|             | Human           | Hydrology      | Manufacturing      |
+-------------+-----------------+----------------+--------------------+
|             | Nuclear         | Petroleum      | Weapons            |
+-------------+-----------------+----------------+--------------------+
|             | Software        | Systems        | Supply Chain       |
|             |                 |                | Management         |
|             | Operations      | Logistics      |                    |
|             | Research        |                |                    |
+-------------+-----------------+----------------+--------------------+

  ------------------ ------------------ ---------------- ---------------------
  **Mathematics:**   Operations         Physical         Statistical
                     Research                            

                     Theoretical        Modeling         
  ------------------ ------------------ ---------------- ---------------------

**C.7.4.5 Skill Level 34 - Technician (Senior)**

Provides high level functional and IT analysis, design, development,
integration, documentation, and implementation assistance on problems
which require a thorough knowledge of the related technical subject
matter for effective system deployment. Participates in all phases of
systems development. Applies principles and methods of the functional
area to difficult problems in technical areas to arrive at automated
solutions. Designs and prepares technical reports and related
documentation, and makes charts and graphs to record results. Prepares
and delivers presentations and briefings as required by the task order.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Ten years of intensive and progressive
experience in functional or IT analysis/programming of subject matter
closely related to the work to be automated.

**C.7.4.6 Skill Level 35 -- Technician (Intermediate)**

Provides functional and IT analysis, design, development, integration,
documentation, and implementation assistance on problems which require a
thorough knowledge of the related technical subject matter for effective
system deployment. Participates in all phases of systems development.
Applies principles and methods of the functional area to difficult
problems in technical areas to arrive at automated solutions. Designs
and prepares technical reports and related documentation, and makes
charts and graphs to record results. Prepares and delivers presentations
and briefings as required by the task order.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Five years of intensive and progressive
experience in functional or IT analysis/programming of subject matter
closely related to the work to be automated.

**C.7.4.7 Skill Level 36 - Technician (Associate)**

Provides functional and IT analysis, design, development, integration,
documentation, and implementation assistance on problems which require a
thorough knowledge of the related technical subject matter for effective
system deployment. Participates in all phases of systems development.
Applies principles and methods of the functional area to difficult
problems in technical areas to arrive at automated solutions. Designs
and prepares technical reports and related documentation, and makes
charts and graphs to record results. Prepares and delivers presentations
and briefings as required by the task order.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Six months of intensive and progressive
experience in functional or IT analysis/programming of subject matter
closely related to the work to be automated.

**C.7.4.8 Skill Level 37 -- Technical Subject Matter Specialist
(Senior)**

Applies subject matter knowledge to high level analysis, collection,
assessment, design, development, modeling, simulation, integration,
installation, documentation, and implementation. Resolves problems,
which require an intimate knowledge of the related technical subject
matter. Applies principles and methods of the subject matter to
specialized solutions. Includes but not limited to; medical and legal
transcription, scientific encoding, environmental, scientific,
maintenance and repair processes, and logistical support activities.

**Educational Requirements:** Applicable functional area certification
or two years undergraduate education.

**Experience Requirements:** Ten years of intensive and progressive
experience in the applicable specialty field.

**C.7.4.9 Skill Level 38 -- Technical Subject Matter Specialist
(Associate)**

Applies subject matter knowledge to high level analysis, collection,
assessment, design, development, modeling, simulation, integration,
installation, documentation, and implementation. Resolves problems which
require an intimate knowledge of the related technical subject matter.
Applies principals and methods of the subject matter to specialized
solutions. Includes but not limited to; medical and legal transcription,
scientific encoding, environmental, scientific, maintenance and repair
processes, and logistical support activities.

**Educational Requirements:** Applicable functional area certification
or two years undergraduate education.

**Experience Requirements:** Two years of intensive and progressive
experience in the applicable specialty field.

**C.7.4.10 Skill Level 39 -- Technical Subject Matter Specialist
(Intermediate)**

Applies subject matter knowledge to high level analysis, collection,
assessment, design, development, modeling, simulation, integration,
installation, documentation, and implementation. Resolves problems,
which require an intimate knowledge of the related technical subject
matter. Applies principles and methods of the subject matter to
specialized solutions. Includes but not limited to; medical and legal
transcription, scientific encoding environmental, scientific,
maintenance and repair processes, and logistical support activities.

**Educational Requirements:** Applicable functional area certification
or two years undergraduate education.

**Experience Requirements:** Five years of intensive and progressive
experience in the applicable specialty field.

## [C.7.5 Technical Series]{.mark}

**C.7.5.1 Skill Level 40 - Applications Systems Analyst/Programmer
(Lead)**

Formulates and defines system scope and objectives for assigned
projects. Prepares detailed specifications for programs. Responsible for
program design, coding, testing, debugging and documentation. Has full
technical knowledge and responsibility of all phases of applications
systems analysis and programming. Understands the business or function
for which application is designed. Duties also include instructing,
directing and checking the work of other systems analysts and
programming personnel. Responsible for quality assurance review.
Responsible for directing and monitoring the work of team members.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or
a mathematics-intensive discipline.

**Experience Requirements:** Seven years of increasingly complex and
progressive experience in performing systems analysis, development, and
implementation of business, mathematical, or scientific setting using a
variety of information technology resources. Has experience with current
technologies and, where required for the task, emerging technologies.
Must have managed or had significant involvement with complex or
substantive information technology projects including one year of
experience in management and supervision.

**C.7.5.2 Skill Level 41 - Applications Systems Analyst/Programmer
(Senior)**

Formulates and defines system scope and objectives. Prepares detailed
specifications for programs. Designs, codes, tests, debugs and documents
programs. Works at the highest technical level of all phases of
applications, systems analysis and programming activities including the
installation of enhancements, security features, and analytical tools

. Provides guidance and training to less experienced
analysts/programmers.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or
a mathematics - intensive discipline, or an applicable training
certificate from an accredited training institution.

**Experience Requirements:** Five years of increasingly complex and
progressive experience in performing systems analysis, development, and
implementation for business, mathematical, engineering or scientific
settings using a variety of information technology resources. Has
experience with current technologies and, where required for the task,
emerging technologies.

**C.7.5.3 Skill Level 42 - Applications Systems Analyst/Programmer
(Intermediate)**

Formulates and defines system scope and objectives through research and
fact-finding to develop or modify moderately complex information
systems. Prepares detailed specifications for programs. Designs, codes,
tests, debugs, documents and maintains programs. May be called on to
work on special graphics application programs such as, but not limited
to; CAD, CAD/CV, or GIS. Works on most phases of applications systems
analysis and programming activities including the installation of
enhancements, security features, and analytical tools

, but requires instruction and guidance in other phases.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or
a mathematics-intensive discipline, or an applicable training
certificate from an accredited training institution.

**Experience Requirements:** Two years of increasingly complex and
progressive experience in performing systems analysis, development, and
implementation of business, mathematical, engineering or scientific
settings using a variety of information technology resources. Has
experience with current technologies and, where required for the task,
emerging technologies.

**C.7.5.4 Skill Level 43 - Applications Systems Analyst/Programmer
(Associate)**

Assists in research and fact-finding to develop or modify information
systems. Assists in preparing detailed specifications for programs.
Designs, codes, tests, debugs, documents and maintains programs.

Provides program support to include the testing and installation of
computers, peripherals, and/or other hardware, including the
installation of enhancements and upgraded versions; and/or program
support to include the installation, and documentation of client
developed and/or commercially available software, including the
installation of enhancements, security features, analytical tools,

and upgraded versions.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or is a
computer science, information system, a physical science, engineering or
a mathematics-intensive discipline, or an applicable training
certificate from an accredited training institution.

**Experience Requirements:** No task related experience required.

**C.7.5.5 Skill Level 44 - Applications Systems Analyst/Programmer
(Staff Specialist)**

Top level technical expert in one or more highly specialized areas of
applications systems using state-of-the-art software tools,
methodologies, operating systems and other products that are generally
proprietary and require special training and experience. Duties include
analysis, programming, implementation, maintenance, modification and
re-engineering. Provides technical leadership on complex problems
considering computer equipment capacity and limitations, system security
requirements, operating time and form of desired results. Prepares
detailed specifications for programs. Responsible for program design,
coding, testing, debugging and documentation. Has technical knowledge of
all phases of applications, systems analysis, and programming. May be
responsible for multiple phases of a project.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or is a
computer science, information system, a physical science, engineering or
a mathematics-intensive discipline, or an applicable training
certificate from an accredited training institution.

**Experience Requirements:** Three years of increasingly complex and
progressive experience in performing systems analysis, development, and
implementation in a business, mathematical, engineering or scientific
setting using a variety of information technology resources. Has
experience with required proprietary products as described in the task
order. Has knowledge of available software engineering tools, current
technologies and, where required for the task, emerging technologies.

**C.7.5.6 Skill Level 45 - Software Systems Engineer (Lead)**

Formulates and defines specifications for operating system applications
or modifies and maintains existing applications using engineering
releases and utilities from the manufacturer. Responsible for program
design, modeling, simulation, coding, testing, debugging and
documentation. Responsible for applications dealing with the overall
operating system, such as sophisticated file maintenance routines, large
telecommunications/communications networks, computer accounting and
advanced mathematical/scientific software packages. Instructs, directs,
and checks the work of other task personnel. Responsible for quality
assurance review and the evaluation of existing and new software
products.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or
a mathematics-intensive discipline.

**Experience Requirements:** Seven years of increasingly complex and
progressive experience in performing systems analysis, development, and
implementation of business, mathematical, or scientific settings using a
variety of information technology resources. Has experience with current
technologies and, where required for the task, emerging technologies.
Must have managed or had significant involvement with complex or
substantive information technology projects including one year of
experience demonstrating management and supervision capabilities.

**C.7.5.7 Skill Level 46 - Software Systems Engineer (Intermediate)**

Works from specifications to develop or modify operating systems
applications. Assists with design, coding, benchmark testing, modeling,
simulation, debugging and documentation of programs. Applications
generally dealing with utility programs, job control language, macros,
subroutines and other control modules. Works on most phases of software
systems programming applications, and may require instruction and
guidance in other phases.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or
a mathematics-intensive discipline, or an applicable training
certificate from an accredited training institution.

**Experience Requirements:** Two years of increasingly complex and
progressive experience in performing systems analysis, development, and
implementation of business, mathematical, or scientific settings using a
variety of information technology resources. Has experience with current
technologies and, where required for the task, emerging technologies.

**C.7.5.8 Skill Level 47 - Database Manager/Administrator**

Performs one or more of the following tasks in support of computer
database administration: architects, designs, oversee the development
of, or administers computerized databases, installs the applicable
databases onto the appropriate computer operating systems, creates
databases, configure databases (for a data warehousing application), use
import utilities to install databases. Includes creation of Indexes,
Clusters, Snapshots, Views, and other database objects, as well as,
management of Rollback Segments, Data File Size, and all the other
aspects related to the performance tuning of databases. Write code for
update queries, update data dictionaries as new fields are added to the
database, and maintain a data correction log. Create and maintain data
correction logs that identify the date the correction that was
performed, tables and fields effected, submission effected, error code
effected, and other pertinent metadata. Expand and update the data
dictionary for the database and any related applications. May, assign
personnel to various projects and directs their activities; reviews and
evaluates their work and prepares performance reports. Confers with and
advises subordinates on administrative policies and procedures,
technical problems, priorities and methods. Consults with and advises
users of the various databases. Projects long-range requirements for
database administration and design in conjunction with other managers in
the information systems function. Prepares activity and progress reports
regarding the database management section.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or
a mathematics-intensive discipline or an applicable training certificate
from an accredited training institution.

**Experience Requirements:** Seven years of increasingly complex and
progressive experience in performing systems analysis, development, and
implementation of business, mathematical, or scientific settings using a
variety of information technology resources. Has experience with current
technologies and, where required for the task, emerging technologies.

**C.7.5.9 Skill Level 48 - Database Analyst/Programmer (Senior)**

Designs, implements and maintains complex databases. Includes
maintenance of database dictionaries, overall monitoring of standards
and procedures, and integration of systems through database design.
Works at the highest level of all phases of database management.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or
a mathematics-intensive discipline, or an applicable training
certificate from an accredited training institution.

**Experience Requirements:** Five years of increasingly complex and
progressive experience in performing systems analysis, development, and
implementation of business, mathematical, or scientific settings using a
variety of information technology resources. Has experience with current
technologies and, where required for the task, emerging technologies.

**C.7.5.10 Skill Level 49 - Database Analyst/ Programmer
(Intermediate)**

Designs, implements, and maintains moderately complex databases.
Includes maintenance of database dictionaries and integration of systems
through database design. Works on most phases of database
administration.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or
a mathematics-intensive discipline or an applicable training certificate
from an accredited training institution.

**Experience Requirements:** Two years of increasingly complex and
progressive experience in performing systems analysis, development, and
implementation of business, mathematical, or scientific settings using a
variety of information technology resources. Has experience with current
technologies and, where required for the task, emerging technologies.

**[C.7.6 Operations/Network Support Series]{.mark}**

**C.7.6.1 Skill Level 50 - Network Engineer**

Tests and analyzes all elements of the network facilities including
power, software, security features, communications devices, lines,
modems and terminals and for the overall integration of the enterprise
network. Responsible for the planning, modeling, simulation, design,
installation, maintenance, management and coordination of the network.
Monitors and controls the performance and status of the network
resources. Utilizes software and hardware tools, identifies and
diagnoses complex problems and factors affecting network performance.
Maintains technical currency and studies vendor products to determine
those which best meet client needs. Provides guidance and direction for
less experienced network support technicians.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering or a mathematics-intensive discipline or an applicable
technical training certificate from an accredited training institution.

**Experience Requirements:** Seven years of increasingly complex and
progressive experience in computer system/network engineering. Includes
two years of specialized experience related to the task.

**C.7.6.1.1 Skill Level 50A - Network Engineer (Associate)**

Tests and analyzes all elements of the network facilities including
power, software, security features, communications devices, lines,
modems and terminals and for the overall integration of the enterprise
network. Monitors and controls the performance and status of the network
resources. Utilizes software and hardware tools, identifies and
diagnoses complex problems and factors affecting network performance.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering or a mathematics-intensive discipline or an applicable
technical training certificate from an accredited training institution.

**Experience Requirements:** Three years of increasingly complex and
progressive experience in computer system/network engineering.

**C.7.6.2 Skill Level 51 - Network/Hardware Support Technician
(Senior)**

Monitors and responds to complex hardware, software and network problems
utilizing a variety of hardware and software testing tools and
techniques. Provides primary interface with vendor support service
groups or provides internal analysis and support to ensure appropriate
notification during outages or period of degraded system performance.
Provides LAN server support. Requires extensive knowledge of PC/LAN
communications hardware and software in multi-protocol environment, and
network management and security software. May function as task lead
providing guidance and training for less experienced technicians.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Five years of increasingly complex and
progressive experience in computer system/network engineering. Includes
two years of specialized experience related to the task.

**C.7.6.3 Skill Level 52 - Network/Hardware Support Technician
(Intermediate)**

Monitors and responds to hardware, software, and network problems
utilizing hardware and software testing tools and techniques. Interfaces
with vendor support service groups to ensure appropriate notification
during outages or period of degraded system performance. Assists with
installation of terminals and associated hardware. Provides LAN server
support. Requires strong knowledge of PC/LAN and Network communications
hardware and software, in multi-protocol environment, and network
management and security software.

In support of microcomputer applications, analyzes requirements;
creates, designs and develops requirements in required media; provides
program support**;** tests, debugs and writes documentation as required.
May have responsibilities for providing customer assistance support in
setting up microcomputers and/or installing software packages. Provides
user training for hardware/software products; identifies problems and
resolves hardware/software/network malfunctions; performs minor
hardware/software/network maintenance such as board replacement, cable
switching, communication assistance, hardware (CRTs, printers)
installation/replacement**;** interfaces with mainframe, CAD/CAM,
digitizers, LANs, Networks, provides analysis support for such
requirements.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Three years of increasingly complex and
progressive experience in computer system/network engineering. Includes
one year of specialized experience related to the task.

**C.7.6.4 Skill Level 53 - Network/Hardware Support Technician
(Associate)**

Assists in monitoring and responding to technical control facility
hardware and software problems utilizing hardware and software testing
tools and techniques. Provides LAN server support. Assists with
installation of terminals and associated hardware. Requires knowledge of
data scopes, patch panels, modems, concentrators, and associated
terminals network management and security software. Develops and
maintains configurations for workstations, peripherals, and cabling.
Provides client assistance support for the installation and set-up of
microcomputers. Provides client training in the use of hardware,
software, and/or network products. Provides support in hardware,
software, and/or network problem identification and resolution. Operates
help desk, receiving and responding to requests for assistance. Provides
minor hardware maintenance support including, but not limited to; board
replacement, cable switching, communications devices, microcomputers,
minicomputer and mainframe display terminals, and related peripheral
devices; and develops documentation.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** One year of experience in computer
system/network engineering.

**C.7.6.5 Skill Level 54 - Computer Operations Manager**

Supervises all personnel engaged in the operation and support of the
computer system(s) and peripheral equipment in large scale or
multi-shift operations. Supervises complex operations, which involve two
or more additional functions such as, but not limited to, network
operations, systems software support, production support activities,
electronic input or tape library activities. Identifies processing
requirements and schedules job streams for computer runs. Responsible
for the security and routing of input and output data, problem isolation
and restart/recovery, interpreting technical documentation standards,
and prepares documentation according to the standards, and interfacing
with contractor employees and Government personnel. In the event of a
malfunction, confers with technical personnel (i.e., equipment/software
vendor) and directs subordinate personnel of appropriate course of
action. Additional duties include the writing, editing, or graphic
presentation of technical information. Must have knowledge of applicable
computer hardware configurations.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Five years of progressive experience in
operating computer systems; including two years in supervising personnel
operating computer systems. One year experience as supervisor and
manager in a multi-shift environment.

**C.7.6.6 Skill Level 55 - Computer Operator (Senior)**

Monitors and controls one or more mini or mainframe computers by
operating the central console or on-line terminals. Studies program
operating instruction sheets to determine equipment setup and run
operations. Continuously observes the operation of the console panel,
storage devices, printers, and the action of the console printer to
monitor the system and determine the point of equipment or program
failure. Manipulates controls in accordance with standard procedures to
rearrange sequence of job steps to continue operations when individual
units of the system malfunction. Confers with software systems
engineering or applications programming personnel in the event errors
requires a changed of instructions or sequence of operations. Maintains
operating records such as machine performance and production reports.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Three years of experience in operating
computer systems, including one year of experience supervising assigned
personnel.

**C.7.6.7 Skill Level 56 - Computer Operator (Intermediate)**

Under general supervision, monitors and controls computers by operating
the central console or on-line terminals. Operates auxiliary equipment
directly associated with the computer. Maintains records regarding
output units and supply inventories. Assists in manipulating controls to
rearrange sequence of job steps to continue operations when individual
units of the system malfunction. Works on most phases of computer
operations, and may require some instruction and guidance for other
phases**.**

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Two years of experience in operating
computer systems.

**C.7.6.8 Skill Level 57 - Electronic Input Operator (Lead)**

Has full technical knowledge of data entry devices. May instruct, direct
and check the work of other electronic input operators. Assists in
scheduling data entry functions. Operates data entry devices in
recording a variety of data; verifies data entered. Performs routine
data preparation and distribution.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Three years experience in electronic input
and verification via various input devices. Includes one year of
experience supervising if assigned as task or functional lead. Capable
of allocating work to operators to maximize output.

**C.7.6.9 Skill Level 58 - Electronic Input Operator**

Operates data entry devices in recording a variety of data; verifies
data entered. Performs routine data preparation and distribution.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** One year of electronic input and
verification experience utilizing various input devices.

######### 

######### **C.7.6.10 Skill Level 59 -- Specialized Electronic Input Operator**

Has full technical knowledge of data entry devices and specialized
terminology/data. This data may encompass terminology related to
environmental, legal, medical, etc. fields. May instruct, direct and
check the work of other electronic input operators. Assists in
scheduling data entry functions. Operates data entry devices in
recording a variety of data; verifies data entered. Performs routine
data preparation and distribution.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Three years experience in electronic input
and verification via various input devices. Includes one year of
experience supervising if assigned as task or functional lead. One year
of experience with task related terminology. Capable of allocating work
to operators to maximize output.

# C.7.6.11 Skill Level 60 - Network Systems Manager 

Supervises all personnel engaged in the operation and support of network
facilities, including all communications equipment in large scale or
multi-shift operations. Assigns personnel to various projects and
directs their activities; reviews and evaluates their work and prepares
performance reports. Confers with and advises subordinates on
administrative policies and procedures, technical problems, priorities
and methods. Supervises complex operations that involve two or more
additional functions such as, but not limited to, network operations,
systems security, systems software support, and production support
activities.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering or a mathematics-intensive discipline or an applicable
training certificate from an accredited training institution.

**Experience Requirements:** Five years of increasingly complex and
progressive experience in computer system/network management. Includes
two years of specialized experience related to the task.

**C.7.6.12 Skill Level 61 - Network Systems Administrator**

Provides system administration of Network, Web, and/or communication
systems, including Local Area Network (LAN) and Wide Area Network (WAN)
systems, involving network security. This includes administration of
user accounts, passwords, email, chat, and FTP. Requires comprehensive
knowledge of the organization's hardware, software and network
components. Maintains servers, creates monitoring reports and logs, and
ensures functionality of links. Monitors web site for acceptable
performance and user accessibility. Establishes back-ups and monitors
site security. Consults with and advises network users. Coordinates
network administration and performance requirements with others in the
information systems function. Identifies, analyzes and documents
long-range requirements and schedules resources related to the
enterprise network. Responsible for configuration management and
documentation of network and system topologies and/or web site. Prepares
technical implementation plans that provide integrated solutions
including actions, milestones, timelines and critical paths required for
complete solutions. Researches applicable standards and requirements
documents to assure compliance. Selects or recommends multi-user
software that meets common user requirements, integrates (where
possible) with existing software. Plans for and provides reasonable
responsiveness in terms of system performance. Prepares activity and
progress reports regarding the network performance. Administers large
e-mail systems.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in administering large, complex
networks, and/or in a computer science, information system, a physical
science, engineering or a mathematics-intensive discipline or an
applicable training certificate from an accredited training institution.

**Experience Requirements:** Seven years of increasingly complex and
progressive experience in implementing, administering, performing tests
and analyzing all elements of network systems. Has experience with
current technologies and, where required for the task, emerging
technologies.

**C.7.6.12.1 Skill Level 61A - Network Systems Administrator
(Intermediate)**

Works independently and provides system administration of Network, Web,
and/or communications systems, including Local Area Network (LAN), Wide
Area Network (WAN) and the organization's website. This includes
administration of user accounts, passwords, e-mail, chat and FTP
services. Maintains servers, creates monitoring reports and logs and
ensures functionality of links. Monitors website for acceptable
performance and user accessibility. Establishes backups and monitors
site security. Is responsible for configuration management and
documentation of network and system topologies and/or website.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in administering large, complex
networks, and/or in a computer science, information system, a physical
science, engineering or a mathematics-intensive discipline or an
applicable training certificate from an accredited training institution.

**Experience Requirements:** Five years of increasingly complex and
progressive experience in implementing, administering, performing tests
and analyzing all elements of network systems and/or web sites. Has
experience with current technologies and, where required for the task,
emerging technologies.

**C.7.6.13 Skill Level 62 -- Telecommunications/Communications
Integration Engineer**

Provides technical direction and analysis for telecommunication
activities, including planning, designing, integrating, installing and
maintaining large-scale telecommunications/ communications networks and
services with computer systems. Includes satellite, microwave,
broadband, fiber optic, wireless, voice, video and digital
telecommunication systems. Integrates communications with computer
systems to provide complete systems solutions. Applies
telecommunications/communications engineering principles and theory to
propose design and configuration alternatives. Evaluates existing
communications systems to identify deficiencies and network performance
issues. Consults with users, managers, and senior staff to ensure that
deficiencies and alternatives have been fully identified and that the
solution will meet requirements. Analyzes network performance, usage and
traffic flows, accesses and interfaces, transmission techniques, and
protocols to interface with computer systems. Prepares studies and give
presentations concerning data communications concepts integrated with
computer systems and applications for total systems solutions. Provides
integrated with computer systems and applications for total systems
solutions. Provides technical guidance to computer systems analysts and
telecommunications/communications specialists.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in administering large, complex
networks, and/or in a computer science, information system, a physical
science, engineering or a mathematics-intensive discipline or an
applicable training certificate from an accredited training institution.

**Experience Requirements:** Seven years of progressive and intensive
experience in telecommunications/communications and computer integration
with three years of experience involving duties similar to those
described in the task order requirement, or five years of specialized
experience in a position with duties commensurate to those defined in
the task order requirement.

**C.7.6.14 Skill Level 63 - Communications Transmission Engineer**

Provides technical direction and engineering expertise for
communications activities including planning, designing, installing and
maintaining large communications networks. Develops, operates, and
maintains voice, wireless, video, and data communications systems.
Applies communications engineering principles and theory to propose
design and configuration alternatives. Responsible for complex
engineering or analytical tasks and activities associated with one or
more technical areas within the communications function. Consults with
user personnel to ensure that problems have been properly identified and
that the solution will meet the requirements. Analyzes network
performance, usage and traffic flows, accesses and interfaces,
transmission techniques, and protocols. Conducts feasibility studies
concerning communications and communications networks. Prepares studies
and gives presentations on communications concepts. Provides technical
guidance to other personnel concerning data communications requirements.
Participates in preparing specifications for acquiring commercially
available data communications networks.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in the development and
administration of communications networks, and/or in a computer science,
information system, a physical science, engineering or a mathematics
intensive discipline or an applicable training certificate from an
accredited training institution.

**Experience Requirements:** Six years of experience designing,
building, and/or maintaining communications systems.

##### C.7.6.15 Skill Level 64 - Communications Facility Engineer 

Provides technical direction and engineering expertise for
communications systems infrastructure activities, including planning,
designing, and implementing communications infrastructure requirements
for buildings and systems. Ensures that adequate and appropriate
planning is provided to direct building architects and planners in
building communications spaces and media pathways meet industry
standards. Interfaces with internal and external customers and vendors
to determine communications infrastructure needs.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in the development and
administration of communications infrastructure requirements, and/or in
an information system, engineering or electronics intensive discipline
or an applicable training certificate from an accredited training
institution.

**Experience Requirements:** Six years of experience designing,
building, and maintaining communications infrastructure systems.

# [C.7.7 Quality Assurance Series]{.mark}

# C.7.7.1 Skill Level 70 - Quality Assurance Specialist (Lead)

Responsible for development of project Software Quality Assurance Plan
and the implementation of procedures that conforms to the requirements
of the contract. Responsible for verifying that each functional
component of the software project follows a defined process which is in
conformance with contractual requirements. Reports findings to project
staff, line management of the organization, and the customer, as
appropriate. Provides an independent assessment of how the project\'s
software development process is being implemented relative to the
defined process and recommends methods to optimize the organization\'s
process.

**Educational Requirements:** Bachelor\'s degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Seven years experience of increasing
complexity with the planning, organization, and control of Software
Quality Procedures for complex software development projects and
experience in developing software and associated documents. Has
experience with current and emerging technologies.

# C.7.7.2 Skill Level 71 - Quality Assurance Specialist (Intermediate)

Responsible for development of project Software Quality Assurance Plan
and the implementation of procedures that conforms to the requirements
of the contract. Responsible for verifying that each functional
component of the software project follows a defined process which is in
conformance with contractual requirements. Reports findings to project
staff, line management of the organization, and the customer, as
appropriate. Provides an independent assessment of how the project\'s
software development process is being implemented relative to the
defined process and recommends methods to optimize the organization\'s
process.

**Educational Requirements:** Bachelor\'s degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Five years experience of increasing
complexity with the planning, organization, and control of Software
Quality Procedures for complex software development projects and
experience in developing software and associated documents. Has
experience with current and emerging technologies.

**C.7.7.3 Skill Level 72 - Quality Assurance Specialist (Associate)**

Supports development of project Software Quality Assurance Plan and the
implementation of procedures that conforms to the requirements of the
contract. Responsible for verifying that each functional component of
the software project follows a defined process which is in conformance
with contractual requirements. Reports findings to project staff, line
management of the organization, and the customer, as appropriate.
Supports independent assessment of how the project\'s software
development process is being implemented relative to the defined process
and recommends methods to optimize the organization\'s process.

**Educational Requirements:** Bachelor\'s degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Two years experience with the planning,
organization, and control of Software Quality Procedures for complex
software development projects or experience in developing software and
associated documents. Has familiarity with current and emerging
technologies.

##### 

##### [C.7.8 Data/Configuration Management Series]{.mark}

# C.7.8.1 Skill Level 80 - Data/Configuration Management Specialist (Lead)

Responsible for configuration management planning. Describes provisions
for configuration identification, change control, configuration status
accounting, and configuration audits. Responsible for configuration
planning. Identifies and maintains the original configuration of
requirements documentation, design documentation, software, and related
documentation. Responsible for configuration change control. Regulates
the change process so that only approved and validated changes are
incorporated into product documents and related software. Responsible
for configuration status accounting. Tracks all problems and changes in
product documents and software and reports changes and current
configuration. Responsible for configuration audits. Supports audits to
verify that requirements of all baselines have been met by the as-built
software. Supports the Software Quality Assurance process audits.

**Educational Requirements:** Bachelor\'s degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Seven years experience of increasing
complexity with data management or configuration management in the field
of software development or communications engineering. Has experience
with current and emerging technologies.

# C.7.8.2 Skill Level 81 - Data/Configuration Management Specialist (Intermediate)

Responsible for configuration management planning. Describes provisions
for configuration identification, change control, configuration status
accounting, and configuration audits. Responsible for configuration
planning. Identifies and maintains the original configuration of
requirements documentation, design documentation, software, and related
documentation. Responsible for configuration change control. Regulates
the change process so that only approved and validated changes are
incorporated into product documents and related software. Responsible
for configuration status accounting. Tracks all problems and changes in
product documents and software and reports changes and current
configuration. Responsible for configuration audits. Supports audits to
verify that requirements of all baselines have been met by the as-built
software. Supports the Software Quality Assurance process audits.

**Educational Requirements:** Bachelor\'s degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Four years experience of increasing
complexity with data management or configuration management in the field
of software development or communications engineering. Has experience
with current and emerging technologies.

# C.7.8.3 Skill Level 82 - Data/Configuration Management Specialist (Associate)

Supports configuration management planning. Describes provisions for
configuration identification, change control, configuration status
accounting, and configuration audits. Supports configuration planning.
Identifies and maintains the original configuration of requirements
documentation, design documentation, software, and related
documentation. Responsible for configuration change control. Supports
the change process so that only approved and validated changes are
incorporated into product documents and related software. Responsible
for configuration status accounting. Tracks all problems and changes in
product documents and software and reports changes and current
configuration. Responsible for configuration audits. Supports audits to
verify that requirements of all baselines have been met by the as-built
software. Supports the Software Quality Assurance process audits.

**Educational Requirements:** Bachelor\'s degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Two years experience with data management
or configuration management in the field of software development or
communications engineering. Has familiarity with current and emerging
technologies.

# [C.7.9 Test/Hardware Engineering Series]{.mark} 

# C.7.9.1 Skill Level 90 - Test Engineer (Senior)

Subject matter expert providing testing expertise in for the support of
user requirements of complex to highly complex software/hardware
applications. Directs and/or participates in all phases of risk
management assessments and software/hardware development with emphasis
on analysis of user requirements, test design and test tools selection.
Responsible for ensuring that the test design and documentation support
all applicable client, agency or industry standards time lines and
budgets. Responsible for ensuring that testing conclusions and
recommendations are fully supported by test results, and project
managers are fully informed of testing status and application deviations
from documented user requirements.

**Educational Requirements:** Bachelor\'s degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Seven years of intensive and progressive
experience in a computer related field. Four years within the last eight
calendar years of intensive and progressive experience in performing
software testing for complex to highly complex software hardware
applications and/or systems.

**C.7.9.2 Skill Level 91 - Test Engineer (Intermediate)**

Performs analysis of documented user requirements and directs or assists
in the design of test plans in support of user requirements for
moderately complex to complex software/hardware applications. Reviews
user application system requirements documentation; designs, defines and
documents unit and application test plans; Transforms test plans into
test scripts and executes those scripts. May participate in all phases
of risk management assessment and software/hardware development under
the direction of a Senior Test Engineer. Responsible for ensuring proper
execution of test scripts, and documentation of test results in test
logs or defect tracking systems. Responsible for ensuring that the test
designs and documentation support all applicable client, agency or
industry standards, time lines and budgets. Responsible for the
development of test data to be used in performing the required tests.
Responsible that testing conclusions and recommendations are fully
supported by test results, and those project managers are fully informed
or testing status and application deviations from documented user
requirements. Responsible for/or assists in the analysis of test
results, documents conclusions and makes recommendations as supported by
such analysis.

**Educational Requirements:** Bachelor\'s degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Five years of intensive and progressive
experience in a computer related field. Three years within the last six
calendar years of intensive and progressive experience in performing
software testing for moderately complex to complex software hardware
applications and/or systems.

**C.7.9.3 Skill Level 92 - Test Engineer (Associate)**

Performs formal system testing activities for a particular project or
subset of a larger project under supervision of more experienced test
personnel. May participate in support of user requirements for simple to
moderately complex software/hardware applications under the direction of
a Senior Test Engineer. Executes defined test cases and procedures as
detailed in the test documentation. Assists with the collection of data
and technical information used in the development of test documentation.
Assist in the development of test data to be used in performing required
tests. Responsible for Documentation of test results in the proper logs
and/or tracking systems. Participates in selected phases of risk
management assessment and software/hardware development under the
direction of more experienced personnel. May participate in the
development of test scripts and is responsible for ensuring proper
execution of those test scripts. Under the direction of more experienced
personnel, may be responsible for ensuring that test designs and
documentation supports selected client, agency or industry standards and
time lines. Responsible for ensuring that testing conclusions and
recommendations are supported by test results. Responsible for or
assists in the analysis of test results and documents conclusions.

**Educational Requirements:** Bachelor\'s degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Two years of intensive and progressive
experience in a computer related field. One year must be experience in
performing software testing of simple to moderately complex software
hardware applications and/or systems.

**C.7.9.4 Skill Level 93 -- Hardware Engineer (Senior)**

Provides functional and empirical analysis related to the design,
development, and implementation of hardware for products including, but
not limited to, the circuit design of components, development of
structure specifications of a personal computer, and the design of a
computer display unit. Participates in the development of test
strategies, devices, and systems. Possesses and applies a comprehensive
knowledge of a particular field of specialization to the completion of
significant assignments. Plans and conducts assignments, generally
involving the larger and more important projects or more than one
project. Evaluates progress and results and recommends major changes in
procedures. May lead or direct projects.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Ten years of intensive and progressive
experience in a computer related field including development and design
of complex hardware and communications systems.

**C.7.9.5 Skill Level 94-- Hardware Engineer (Intermediate)**

Provides functional and empirical analysis related to the design,
development, and implementation of hardware for products including, but
not limited to, the circuit design of components, development of
structure specifications of a personal computer, and the design of a
computer display unit. Participates in the development of test
strategies, devices, and systems. Possesses and applies a comprehensive
knowledge of a particular field of specialization to the completion of
complex assignments. Under general supervision, plans, conducts and
supervises assignments. Reviews progress and evaluates results.
Recommends changes in procedures. Plans and assigns personnel for given
projects or tasks.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Five years of intensive and progressive
experience in a computer related field including development and design
of complex hardware and communications systems.

**C.7.9.6 Skill Level 95 -- Hardware Engineer (Associate)**

Provides functional and empirical analysis related to the design,
development, and implementation of hardware for products including, but
not limited to, the circuit design of components, development of
structure specifications of a personal computer, and the design of a
computer display unit. Participates in the development of test
strategies, devices, and systems. Knows and uses well the fundamental
concepts, practices, and procedures of a particular field of
specialization. Under supervision, performs work that is varied and that
may be somewhat difficult in character, but usually involves limited
responsibility.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, mathematics, or engineering
or a mathematics-intensive discipline, or an applicable training
certificate from an accredited institution.

**Experience Requirements:** Two years of intensive and progressive
experience in a computer related field including development and design
of hardware and communications systems.

####### [C.7.10 Client Relationship Management/Call Center Series]{.mark}

# C.7.10.1 Skill Level 100 - Executive Project Manager 

Responsible for and leads team on large complex projects Translates
customer requirements into formal agreements and plans to culminate in
customer acceptance or results. Possesses expert knowledge of business
processes.. Responsible for performance, cost, scope, schedule, quality,
and appropriate business measurements for their project, according to
their project charter. Has extensive professional knowledge of market
segment/industry/technology/discipline trends. Works with client to
identify business requirements and develops the proposal. Subsequently
leads a team in the initiating, planning, controlling, executing, and
closing tasks of a project (or segment of a project) to produce the
solution deliverable. Execute a wide range of process activities
beginning with the request for proposal through development, test, and
final delivery. Anticipates future customer, industry, and business
trends. Applies this understanding to complex problems to meet project
objectives. As appropriate, challenges the validity of given procedures
and processes with a view toward enhancement or improvement. Analyzes
information and situations and implements actions independently and or
through the management team, to ensure project objectives are met.
Analyzes new and complex project related problems and creates innovative
solutions involving finance, scheduling, technology, methodology, tools
and solution components. Possesses significant breadth of knowledge in
business matters, finance, planning, and forecasting and personnel order
to manage team staff and business matters.

**Educational Requirements:** Bachelor's degree from an accredited
college or university which provides substantial knowledge of the
information sciences.

**Experience Requirements:** Eleven years of intensive and progressive
experience demonstrating the required proficiency levels related to task
Education may be substituted with 15 years of intensive and progressive
experience demonstrating the required proficiency levels related to
task.

# C.7.10.2 Skill Level 101 - Senior Project Manager 

Responsible for large projects or significant segment of a large complex
project. Leads team on large projects or significant segment of large
complex projects. Translate customer requirements into formal agreements
and plans to culminate in customer acceptance of results, or have
acceptance in the targeted market, while meeting business objectives.
Works with client to identify business requirements and develops the
proposal. Subsequently leads a team in the initiating, planning,
controlling, executing, and closing tasks of a project or segment of a
project to produce the solution deliverable. Execute a wide range of
process activities beginning with the request for proposal through
development, test and final delivery. Formulates partnerships between
customer, suppliers and staff. Anticipates potential project related
problems. Utilizes refined techniques for identifying, eliminating or
mitigating solution, project, and business risk. Understands customer,
industry and business trends. Applies this understanding to meet project
objectives. As appropriate, challenges the validity of given procedures
and processes with a view toward enhancement or improvement. Analyzes
information and situations and implement actions, independently and or
through the management team to ensure project objectives are met.
Analyzes new and complex project related problems and creates innovative
solutions involving finance, scheduling, technology, methodology, tools,
and solution components.

**Educational Requirements:** Bachelor's degree from an accredited
college or university which provides substantial knowledge of the
information sciences.

**Experience Requirements:** Six years of intensive and progressive
experience demonstrating the required proficiency levels related to
task. Education may be substituted with 10 years of intensive and
progressive experience demonstrating the required proficiency levels
related to task.

**C.7.10.3 Skill Level 102 - Senior Consultant**

The senior consultant manages the project work as defined by the client
contract. Will lead medium to large complex projects and major phases of
very large projects. The senior consultant will manage the fact finding,
analysis, and development of hypothesis/ conclusions, production of
final reports and delivery of presentations. Responsible for ensuring
that the project delivers to client expectations on time and to budget.
Has expert knowledge of practice, consulting group and matrixed
organization operations and business objectives. Has in-depth knowledge
of market/ industry and service line.

**Educational Requirements:** Bachelors degree from an accredited
college or university which provides substantial knowledge of the
information sciences.

**Experience Requirements:** Six years of intensive and progressive
experience demonstrating the required proficiency levels related to
task. Education may be substituted with 10 years of intensive and
progressive experience demonstrating the required proficiency levels
related to task.

**C.7.10.4 Skill Level 103 - Consultant**

Leads major portions of large or medium projects, and leads small
projects autonomously. Gathers facts through research, interviewing,
surveys, etc. analyze the client\'s business, draw conclusions, prepare
final reports and gives presentations. Is proficient in the use of key
analysis and graphics tools. Uses in-depth consultative skills and
business knowledge based on accumulated experience and education aligned
to practice business objectives and processes.

**Educational Requirements:** Bachelor's degree from an accredited
college or university which provides substantial knowledge of the
information sciences.

**Experience Requirements:** Five years of intensive and progressive
experience demonstrating the required proficiency levels related to
task. Education may be substituted with 9 years of intensive and
progressive experience demonstrating the required proficiency levels
related to task.

**C.7.10.5 (reserved)**

**C.7.10.6 (reserved)**

**C.7.10.7 Skill Level 106 -- Call Center/Help Desk Manager**

Provides daily supervision and direction to staff who are responsible
for phone and in-person support to users in the areas of e-mail,
directories, standard Windows desktop applications, and applications
developed or deployed under this contract. These personnel serve as the
first point of contact for troubleshooting hardware/software PC and
printer problems, and call center support for agency programs.

**Educational Requirements:** Bachelor\'s degree in Computer Science,
Information Systems, Engineering, Business, or other related scientific
or technical discipline.

**Experience Requirements:** This position requires a minimum of seven
years experience, of which at least five years must be specialized.
Specialized experience includes: management of help desks in a
multi-server environment, comprehensive knowledge of PC operating
systems, e.g., DOS, Windows, as well as networking and mail standards
and supervision of help desk employees. General experience includes
information systems development, network and other work in the
client/server field, or related fields. Demonstrated ability to
communicate orally and in writing and a positive customer service
attitude.

1\. With a Master\'s degree (in the fields described above): five years
general experience of which at least three years must be specialized
experience is required.

2\. With ten years general experience of which at least eight years is
specialized, a degree is not required.

####### C.7.10.8 Skill Level 107 -- Call Center/Help Desk Specialist

Provides phone and in-person support to users in problem solving
activities using information center tools. May also include support in
the areas of e-mail, directories, standard Windows desktop applications,
and applications developed under this task or predecessors. Serves as
the initial point of contact for troubleshooting hardware/software PC
and printer problems and call center support for agency programs.

**Educational Requirements:** An Associate\'s degree in Computer
Science, Information Systems, Engineering, Business, or other related
scientific or technical discipline is required.

**Experience Requirements:** This position requires a minimum of five
years experience, of which at least three years must be specialized.
Specialized experience includes: knowledge of PC operating systems,
e.g., DOS, Windows, as well as networking and mail standards and work on
a help desk. General experience includes information systems development
and other work in the client/server field, or related fields.
Demonstrated ability to communicate orally and in writing and a positive
customer service attitude.

1\. With a Bachelor\'s degree (in the fields described above): four
years general experience of which at least two years must be specialized
experience is required.

2\. With eight years general experience of which at least six years is
specialized, a degree is not required.

## C.7.10.9 Skill Level 108 - Information Center Manager 

Responsible for all information center related activities. Surveys
market for new user-friendly software products, selects products and
coordinated installation and implementation. Prepares procedures for
documentation and training on these products for users. Surveys market
for personal computers, mini computers and decision support systems to
review applicability to the organization.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or
a mathematics - intensive discipline, or an applicable training
certificate from an accredited training institution.

**Experience Requirements:** Five years of increasingly complex task
related experience.

**C.7.10.10 Skill Level 109 -- Information Center Consultant**

Under general direction of Information Center Manager, may support
unlimited end user groups. Works with users to solve problems with
available technology including: hardware, software and peripherals.
Studies and analyzes system needs, trains users on software and
hardware, handles troubleshooting and provides quality assurance review
of user systems. Acts as project manager, typically performs time
estimates and regularly review status of projects. May have
specialization in particular software that would be utilized in an end
user environment. Keeps abreast of technological developments and may
install new hardware and software for user groups.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or
a mathematics-intensive discipline, or an applicable training
certificate from an accredited training institution.

**Experience Requirements:** Two years of increasingly complex task
related experience

**C.7.10.11 Skill Level 110 -- Information Center Specialist**

Under general direction, advises and assists users in problem-solving
activities using information center tools. Assists in the selection and
installation of information center tools. Evaluates new and existing
software products. Competent to work at the highest technical level of
all phases of information center activities. Typically reports to
Information Center Manager.

**Educational Requirements:** Bachelor's degree from an accredited
college or university with a curriculum or major field of study which
provides substantial knowledge useful in managing large, complex AIS
projects, is closely related to the work to be automated, and/or is a
computer science, information system, a physical science, engineering or
a mathematics-intensive discipline, or an applicable training
certificate from an accredited training institution.

**Experience Requirements:** No task related experience required.

**C.7.10.12 Skill Level 111 -- Telecommunications/Communications
Network/Information Center Help Desk Supervisor**

Supervises the help desk staff in the activities associated with the
identification, prioritization and resolution of network problems.
Refers problems to vendor or in-house staff for resolution as required;
tracks and monitors response/resolution time; verifies user acceptance.
May coordinate with billing staff to assure accuracy of charges from
vendors/carriers. Requires a strong understanding of the technical
aspects of voice and/or data communications and LAN/WAN
telecommunications/communications including switching equipment,
vendors, networking, network components, user training, installation and
customer service.

**Educational Requirements:** High school graduate with an applicable
certificate from an accredited institution.

**Experience Requirements:** Requires five years
telecommunications/communications engineering and implementation or
operations experience.

**C.7.10.13 Skill Level 112 -- Information Center/Help Desk Coordinator
(Senior)**

Responsible for ensuring the timely process through which problems are
controlled. Includes problem recognition, research, isolation and
follow-up steps. Requires experience and understanding of MIS
environment. Is able to resolve less complex problems immediately, while
more complex problems are assigned to second level support or
supervisor. Typically involves us of problem management database and
help desk system. May provide guidance/training for less experienced
personnel.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Three years task related experience

## C.7.10.14 Skill Level 113 -- Information Center/Help Desk Coordinator

Under immediate direction of the Help Desk Manager or senior help desk
personnel, respond to and diagnoses problems through discussion with
users. Includes problem recognition, research, isolation, and resolution
steps. Typically is able to resolve less complex problems immediately,
while more complex problems are assigned to a second-level support,
senior coordinator or supervisor. May involve use of problem management
database and help desk systems.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** One year of task related experience.

**C.7.10.15 Skill Level 114 -- Data Communication Manager**

Ensures that adequate and appropriate planning is provided for remote
hardware and communications facilities to develop and implement
methodologies for analysis, installation and support of distributed
processing client/server systems. Provides coordination in the analysis,
acquisition and installation of hardware, software, and facilities.
Manages the training and efforts of a staff engaged in systems and
network planning, analysis, and monitoring activities.

**Educational Requirements:** High school graduate with applicable
training certificate from an accredited training institution.

**Experience Requirements:** Requires 10 years experience in
software/hardware LAN and WAN network design and analysis.

**C.7.10.16 Skill Level 115 -- Voice Communication Manager**

Ensures that adequate and appropriate planning is provided for remote
hardware and communications facilities to develop and implement
methodologies for analysis, installation and support of voice
communications systems. Provides coordination in the analysis,
acquisition and installation of remote hardware and software. Interfaces
with internal/external customers and vendors to determine system needs.
Manages the training and efforts of a staff responsible for system and
network planning and analysis activities. May include billing/chargeback
responsibilities.

**Educational Requirements:** High school graduate with applicable
training certificate from an accredited training institution.

**Experience Requirements:** Requires 10 years experience in
software/hardware voice network design and analysis usually in a
telephone operating company.

**C.7.10.17 Skill Level 116 -- Communication Analyst (Senior)**

Under general direction, assists in the planning, design, and
implementation of communications networks. Responsible primarily for the
assessment and optimization of network design through review and
assessment of user needs, conducts feasibility studies for large
projects, develops requests for proposals, evaluates vendor products and
makes recommendations on selection. May function as lead position
providing guidance and training to less experienced analyst.

**Educational Requirements:** High school graduate with applicable
training certificate from an accredited training institution.

**Experience Requirements:** Requires 7 years experience in
telecommunications/communications, with strong emphasis in network
design, traffic engineering, equipment vendors, and carriers.

**C.7.10.18 Skill Level 117 -- Communication Analyst (Intermediate)**

Plans, designs, and implements communication networks. Responsible for
providing assistance and technical support for network design
activities. Assists in the review/assessment of user needs; may conduct
feasibility studies for projects; may assist in the evaluation and
selection of equipment.

**Educational Requirements:** High school graduate with applicable
training certificate from an accredited training institution.

**Experience Requirements:** Requires 3 years experience in
telecommunications/communications, with strong emphasis in network
design, traffic engineering, equipment vendors, and carriers.

**C.7.10.19 Skill Level 118 -- Cable Installer**

Will perform or oversee installation of cables such as telephone,
coaxial and fiber optic, including vertical and horizontal cable pairs
to the desktop. Locates and diagnoses signal transmission defects using
various test equipment and visual inspection. Uses tools and related
test equipment, ground power equipment, and pressure equipment. Prepares
necessary written reports. Is expected to communicate effectively with
technical and management personnel as required.

**Educational Requirements:** High school graduate with applicable
training certificate from an accredited training institution.

**Experience Requirements:** Requires 1 year experience in installing,
modifying, and troubleshooting aerial and underground copper and fiber
optic cable.

**C.7.10.20 Skill Level 119A -- Communications Installer (Senior)**

Will perform complex activities involved with the implementation of
communications media to include installation, testing, troubleshooting
and repair of equipment. Media may include cables such as telephone,
coaxial and fiber optic, wireless, RF, light and new and emerging
technologies. Locates and diagnoses signal transmission defects using
various test equipment and visual inspection of the media. Uses tools
and related test equipment, ground power equipment, and pressure
equipment. Prepares necessary written reports. Is expected to
communicate effectively with technical and management personnel as
required. Installations must be accomplished to comply with applicable
codes and technical specifications. Installs media with a high degree of
technical competency or complexity.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Five years of experience in installing,
modifying, and troubleshooting communications media and applicable
certificate(s).

**C.7.10.21 Skill Level 119B - Communications Installer**
**(Intermediate)**

Will perform complex activities involved with the implementation of
communications media to include installation, testing, troubleshooting
and repair of equipment. Media may include cables such as telephone,
coaxial and fiber optic, wireless, RF, light and new and emerging
technologies. Locates and diagnoses signal transmission defects using
various test equipment and visual inspection of the media. Uses tools
and related test equipment, ground power equipment, and pressure
equipment. Prepares necessary written reports. Is expected to
communicate effectively with technical and management personnel as
required. Installations must be accomplished to comply with applicable
codes and technical specifications. Installs media with a moderate
degree of technical competency or complexity

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** Three years of experience in installing,
modifying, and troubleshooting communications media and applicable
certificate(s).

**C.7.10.22 Skill Level 119C - Communications Installer (Associate)**

Will perform complex activities involved with the implementation of
communications media to include installation, testing, troubleshooting
and repair of equipment. Media may include cables such as telephone,
coaxial and fiber optic, wireless, RF, light and new and emerging
technologies. Locates and diagnoses signal transmission defects using
various test equipment and visual inspection of the media. Uses tools
and related test equipment, ground power equipment, and pressure
equipment. Prepares necessary written reports. Is expected to
communicate effectively with technical and management personnel as
required. Installations must be accomplished to comply with applicable
codes and technical specifications. Installs media with a basic degree
of technical competency or complexity.

**Educational Requirements:** High school graduate or equivalent.

**Experience Requirements:** One year of experience in installing,
modifying, and troubleshooting communications media and applicable
certificate(s).

## [C.7.11 Enterprise Resource Planning (ERP) Series.]{.mark}

## C.7.11.1 Skill Level 120 - Principal Industry/Functional Area Expert

Recognized for strong expertise in industry issues and trends. Utilize
functional area expertise gained through direct industry experience to
assess the operational and functional baseline of an organization and
its organizational components. Examples of the functional areas would
include Human Resources, Finance, Supply, Service, etc. Work with senior
managers and executives to provide industry vision and strategic
direction with regard to their enterprise. Guide the determination of
information technology inadequacies and/or deficiencies that affect the
functional area's ability to support/meet organizational goals. Generate
functional area strategies for enhanced IT operations in a
cross-functional area mode throughout the organization. Participate in
account strategy sessions, strategic assessments and design reviews to
validate enterprise approach and associated work products, such as ERP
implementations.

Provides guidance and direction to other professionals, acts in a
consulting and/or advisory capacity; coordinates resolution of highly
complex problems and tasks, possesses ability to meet and operate under
deadlines.

Activities related to the enterprise resource planning and management
processes, including but not limited to: knowledge management,
investment analysis, system security, data warehousing, e-commerce,
return on investment analysis, human resource analysis, material
management and logistics, supply chain management, procurement,
ordering, manufacturing, decision support, information dissemination,
planning to encompass the strategy, architecture and methodology for an
enterprise modernization effort; selection, implementation and measure
of packaged solutions for enterprise modernization; complete integration
of applications with target data and defined processes.

**Educational Requirement**: Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering, scientific or a mathematics-intensive discipline.

**Experience Requirements:** Ten years or Master's degree and 6 years or
PhD and 4 years of general IT experience, including formal training and
3 years experience in BPR methods, plus training and 1 year experience
in enterprise applications.

## C.7.11.2 Skill Level 121 - Senior Industry/Functional Area Specialist 

Recognized for understanding and communicating common best practices for
the industry. Utilize a knowledge base to create conceptual business
models and to point out relevant issues and considerations in selecting
application software packages, such as those provided by ERP vendors.
Assess the operational and functional baseline of an organization and
its organizational components, and help to define the direction and
strategy for an engagement while ensuring the organizational needs are
being addressed. Examples of the functional areas would include Human
Resources, Finance, Supply, Service, Security, etc. Work with senior
managers to provide industry vision and guidance with regard to their
industry. Lead the determination and classification of information
technology inadequacies and/or deficiencies that affect the functional
area's ability to support/meet organizational goals. Support the
development of functional area strategies for enhanced IT operations in
a cross-functional area mode throughout the organization.

Provides work direction and guidance to other personnel; ensures
accuracy of the work of other personnel, operates under deadlines, able
to work on multiple tasks.

Activities related to the enterprise resource planning and management
processes, including but not limited to: knowledge management,
investment analysis, system security data warehousing, e-commerce,
return on investment analysis, human resource analysis, material
management and logistics, supply chain management, procurement,
ordering, manufacturing, decision support, information dissemination,
planning to encompass the strategy, architecture and methodology for an
enterprise modernization effort; selection, implementation and measure
of packaged solutions for enterprise modernization; complete integration
of applications with target data and defined processes.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering, scientific or a mathematics-intensive discipline.

**Experience Requirements:** Bachelor's degree and 6 years or Master's
degree and 4 years or PhD and 2 years of general IT experience,
including formal training and 2 years experience in BPR methods, plus
training and 1 year experience in enterprise applications.

**C.7.11.3 Skill Level 122 - Principal ERP Product Expert**

Recognized for in-depth knowledge of a specific product or families of
enterprise applications, such as ERP products, and associated
applications interface technologies. Utilize technical area expertise to
assess the operational and/or technical baseline of an organization as
specifically associated with the its functional components. Examples of
the functional areas would include Human Resources, Finance, Supply,
Service, Security, etc. Work with information technology professionals
to provide insight and advice to senior managers and executives,
concerning the strategic direction and applicability of enterprise-based
products. Take a lead role in contributing to the development of
standards and best practices surrounding the use of enterprise products
and applications. Provide technical insight into the determination of
technical inadequacies and/or deficiencies that affect the functional
area's ability to support/meet organizational goals. Generate technical
strategies for enhanced operations, as well as ways to improve
productivity across functional areas within the organization. Also
responsible for developing and educating others with regard to
product-specific best practices. Participate in technical assessments
and reviews to validate the technical approach and associated work
products, such as ERP implementations.

Provides guidance and direction to other professionals, acts in a
consulting and/or advisory capacity; coordinates resolution of highly
complex problems and tasks, possesses ability to meet and operate under
deadlines.

Activities related to the enterprise resource planning and management
processes, including but not limited to: knowledge management,
investment analysis, system security, data warehousing, e-commerce,
return on investment analysis, human resource analysis, material
management and logistics, supply chain management, procurement,
ordering, manufacturing, decision support, information dissemination,
planning to encompass the strategy, architecture and methodology for an
enterprise modernization effort; selection, implementation and measure
of packaged solutions for enterprise modernization; complete integration
of applications with target data and defined processes.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering, scientific or a mathematics-intensive discipline.

**Experience Requirements:** Ten years or Master's degree and 6 years or
PhD and 4 years of general IT experience, including formal training and
3 years experience in BPR methods, plus training and 1 year experience
in enterprise applications.

## C.7.11.4 Skill Level 123 - Senior ERP Product Specialist

Recognized for enterprise application implementation expertise, such as
with specific ERP products, across functional business areas within an
organization. Utilize technical area expertise to assess, select, manage
and implement enterprise application components, and to ensure that the
technical solution solves the business problem as an organic part of the
organization's operational and functional baseline. Examples of the
functional areas would include Human Resources, Finance, Supply,
Service, Security, etc. Focus is in a specific product or technology
family of technologies on multiple platforms, which is supplemented with
a clear understanding of the business requirements and related
applications issues. Work with product specialists to brief senior
managers and end users on applications integration/functionality within
the enterprise. Determine those technology inadequacies and/or
deficiencies that affect the functional area's ability to support/meet
organizational goals. Support technical strategies that will improve
productivity across functional areas within the organization. Educate
others with regard to product-specific best practices. Lead enterprise
applications integration efforts and oversee the validation of
associated work products.

Provides work direction and guidance to other personnel; ensures
accuracy of the work of other personnel, operates under deadlines, able
to work on multiple tasks.

Activities related to the enterprise resource planning and management
processes, including but not limited to: knowledge management,
investment analysis, system security, data warehousing, e-commerce,
return on investment analysis, human resource analysis, material
management and logistics, supply chain management, procurement,
ordering, manufacturing, decision support, information dissemination,
planning to encompass the strategy, architecture and methodology for an
enterprise modernization effort; selection, implementation and measure
of packaged solutions for enterprise modernization; complete integration
of applications with target data and defined processes.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering, scientific or a mathematics-intensive discipline.

**Experience Requirements:** Six years or Master's degree and 6 years or
PhD and 4 years of general IT experience, including formal training and
3 years experience in BPR methods, plus training and 1 year experience
in enterprise applications.

**C.7.11.5 Skill Level 124 - Principal ERP Business/Architectural
Expert**

Recognized for business and/or architectural expertise with regard to
effectively adapting functional business requirements and processes to
technical solutions based upon comprehensive enterprise application
solution sets. Work with senior managers and executives to provide
vision and strategic direction for those functional areas that support
the defined business disciplines within the enterprise, and to provide
insight into selecting the enterprise applications (such as ERP
products) that set the direction and establish an approach for a
technical solution. Analyzes ERP gap analysis and architecture for
full-scale implementation. Designs ERP application interfaces and the
solution infrastructure baseline across the functional areas of
interest. Manages ERP development, implementation, integration, testing
and follow on support. While considering the needs of specific business
areas, as well as those of the enterprise, provide expertise on
technology and industry trends that will affect enterprise solution
sets, including technical platforms and network architectures. Lead
technical design reviews, validate enterprise approaches, define
application systems that support redesigned or improved business
processes, recommend technical architectures that lead to comprehensive
business solutions, and assess work products. Updates and debugs system
problems to ensure functionality. Also responsible for developing and
educating others with regard to the solution set for business and/or
architecture-specific best practices.

Provides guidance and direction to other professionals, acts in a
consulting and/or advisory capacity; coordinates resolution of highly
complex problems and tasks, possesses ability to meet and operate under
deadlines.

Activities related to the enterprise resource planning and management
processes, including but not limited to: knowledge management,
investment analysis, data warehousing, e-commerce, return on investment
analysis, human resource analysis, material management and logistics,
supply chain management, procurement, ordering, manufacturing, decision
support, information dissemination, planning to encompass the strategy,
architecture and methodology for an enterprise modernization effort;
selection, implementation and measure of packaged solutions for
enterprise modernization; complete integration of applications with
target data and defined processes.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering, scientific or a mathematics-intensive discipline.

**Experience Requirements:** Ten years or Master's degree and 6 years or
PhD and 4 years of general IT experience, including formal training and
3 years experience in BPR methods, plus training and 1 year experience
in enterprise applications.

## C.7.11.6 Skill Level 125 - Senior ERP Specialist

Business and/or architectural expertise with regard to ensuring
functional business requirements and process issues are resolved using
comprehensive enterprise applications solution sets. Duties could
include the following: works with senior managers to identify and solve
functional area issues, design business area solutions, develop
conceptual business models, translate functional area business
requirements into technical requirements, and support the design and
implementation of enterprise application solution sets (such as those
provided by ERP products). Plans or generates data bases and/or data
models that are the results of business systems planning and data
requirements planning. Provides the future business strategies as seen
from a data point of view for the systems development and data base
administration groups. Analyzes the enterprise information system
baseline and perform a "gap analysis" between the baseline, the user
operational requirements and the operating capability of enterprise
application product sets.

Establishes requirements associated with the "gap analysis" to develop
enterprise wide systems that support organizational goals and missions.
The Design Architecture includes the entire application, database,
interface and communications infrastructure necessary to provide for
present and future operational needs. Generates business architecture
alternatives that address the technology and industry trends affecting
enterprise solution sets. Reviews all implementation and support
activities and provides technical direction to the programming
functions. Supports technical design reviews, enterprise approach
validations, and work product assessments. Supports the delivery of
technical and business solutions based upon enterprise applications (ERP
products based), and working independently to develop enterprise-based
programs of medium to high complexity. Activities include the
development, integration and deployment of enterprise solutions.

Supports enterprise applications programming, workshops, documentation,
training and user support. Produces business solution models, technical
work products, unit-tested code, instructional courseware, data
structures, user interfaces, documentation and enhanced logical
processes that will effectively utilize enterprise applications.
Provides work direction and guidance to other personnel; ensures
accuracy of the work of other personnel, operates under deadlines, able
to work on multiple tasks.

Activities related to the enterprise resource planning and management
processes, including but not limited to: knowledge management,
investment analysis, data warehousing, e-commerce, return on investment
analysis, human resource analysis, material management and logistics,
supply chain management, procurement, ordering, manufacturing, decision
support, information dissemination, planning to encompass the strategy,
architecture and methodology for an enterprise modernization effort;
selection, implementation and measure of packaged solutions for
enterprise modernization; complete integration of applications with
target data and defined processes.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering, scientific or a mathematics-intensive discipline.

**Experience Requirements:** Seven years or Master's degree and 6 years
or PhD and 4 years of general IT experience, including formal training
and 3 years experience in BPR methods, plus training and 1 year
experience in enterprise applications.

## C.7.11.7 Skill Level 126 - ERP Analyst/Modeler

Performs business and technical analyst functions and/or modeling to
support the delivery of technical and business solutions based on
enterprise applications (ERP products based). Duties include one or more
of the following: workshop facilitation, business process data
validation, enterprise application (ERP product) testing from a
functional business area perspective, program development, unit testing
of the application code (ERP product) from a technical perspective, work
group/work session participation, delivery of technical and business
solutions, independently develops enterprise-based programs of medium to
high complexity, utilizes functional area expertise to create data base
models and to assess the operational and functional date baseline.

Works with senior managers to provide industry vision and strategic
direction with regard to their data enterprise, provides input for
systems development and data base, administration groups from a data
point of view, performs business and technical designer functions,
including making contributions to both the business and technical
architecture components of the enterprise solution, supporting
industry/functional area/business process specialists and experts,
supporting architecture/product/technology specialists and experts,
reviews/assesses enterprise solution products for accuracy and
consistency.

Efforts include: the development, integration and deployment of
enterprise solutions, enterprise applications programming, workshops,
documentation, training and user support. Efforts can produce business
solution models, data requirements plans, technical work products,
unit-tested code, instructional courseware, data structures, user
interfaces, documentation and enhanced logical processes that will
effectively utilize enterprise applications.

Activities related to the enterprise resource planning and management
processes, including but not limited to: knowledge management,
investment analysis, data warehousing, e-commerce, return on investment
analysis, human resource analysis, material management and logistics,
supply chain management, procurement, ordering, manufacturing, decision
support, information dissemination, planning to encompass the strategy,
architecture and methodology for an enterprise modernization effort;
selection, implementation and measure of packaged solutions for
enterprise modernization; complete integration of applications with
target data and defined processes.

**Educational Requirements:** Bachelor's degree from an accredited
college or university in computer science, information systems,
engineering, scientific or a mathematics-intensive discipline.

**Experience Requirements:** Four years of general IT experience,
including formal training and 1 years experience in BPR methods, plus
training and 1 year experience in data bases such as ORACLE, M204,
SYBASE, INFORMIX, DB2, etc..

## [C.7.12. Business Consulting Series]{.mark}

**C.7.12.1 Skill Level 130 - Principal Business Process Reengineering
Specialist**

Applies process improvement and reengineering methodologies and
principles to conduct process modernization projects. Researches,
collects, and verifies data and translates it into knowledge for use in
public policies and regulations. Responsible for effective transitioning
of existing project teams, and the facilitation of project teams in the
accomplishment of project activities and objectives. Provides group
facilitation, interviewing, training, and provides additional forms of
knowledge transfer. Key coordinator between multiple project teams to
ensure enterprise-wide integration of reengineering efforts. Provides
daily supervision and direction to Business Process Reengineering
Specialist.

**Educational Requirements:** A Master\'s degree in Computer Science,
Information Systems, Engineering, Business, Education, Management
Sciences, Psychology, Human Resources Development/Management, or other
related scientific or technical discipline.

**Experience Requirements:** This position requires a minimum of ten
years experience, of which at least seven years must be specialized.
Specialized experience may include: facilitation, training, methodology
development and evaluation, process reengineering across all phases,
identifying best practices, change management, business management
techniques, organizational development, activity and data modeling, or
information system development methods and practices and supervision of
Business Process Reengineering Specialist.

1.  With a Ph.D. (in the fields described above): eight years general
    experience of which at least six years must be specialized
    experience is required.

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2.  With a Bachelor's degree in Computer Science, Information Systems,
    Engineering, or other related scientific or technical discipline and
    12 years general experience of which at least nine must be
    specialized experience, a Masters degree is not required.

**C.7.12.2 Skill Level 131 - Senior Business Case Analyst**

Develops formulas for calculating existing and future costs, researches
current financial indices, develops details of actual cost of IT system
using standard quantitative analyses. Develops and documents
assumptions. Prepares investment analysis reports.

**Educational Requirements:** MBA required.

**Experience Requirements:** MBA and 10 years experience in accounting
and investment analysis, broad understanding of Government accounting
methodologies, generally accepted accounting practices, investment
analyses including opportunity costs, time value of money, etc.

**C.7.12.3 Skill Level 132 - Business Case Analysis Specialist**

Identifies costs for existing IT systems (maintenance, operations, etc).
Identifies life cycle costs for proposed IT systems (development,
operations, maintenance). Identifies cost savings/cost avoidance
associated with retirement of old system or improved performance of new
system. Briefs senior Government executives on analyses.

**Educational Requirements:** MBA required.

**Experience Requirements:** MBA and five years experience in accounting
and investment analysis, in-depth understanding of Government accounting
methodologies, generally accepted accounting practices, and investment
analyses including opportunity costs, time value of money, etc.

######### **C.7.12.4 Skill Level 133 - Business Continuity Planning Manager** {#c.7.12.4-skill-level-133---business-continuity-planning-manager .unnumbered}

Responsible for development, testing, and implementation, as required,
of the Business

Continuity Plan (BCP) to preserve the integrity of an organization.
Duties include, but are not limited to, the following:

-   Designs and develops the Business Continuity Plan;

-   Works with Business Process Reengineering-type specialists;

-   Works with Enterprise Resource Planning-type specialists to identify
    key personnel and critical staffing levels;

-   Works with organization executives to recommend a rank ordering of
    the organization\'s business processes with respect to the relative
    importance within the organization\'s business domain;

-   Recommends the rank ordering of the organization\'s business
    processes with respect to vulnerability;

-   Works with Information Security-type specialists to conduct threat,
    risk, vulnerability assessments, and recommends disaster recovery
    strategies of both the IT and critical infrastructures supporting
    the business processes;

-   Facilitates information assurance and disaster recovery planning;

-   Evaluates the potential impact on the organization\'s business
    processes in relation to the information assurance and disaster
    recovery plans;

-   Develops test plans and supports conducting the tests of the BCP;

-   Develops the associated maintenance program to ensure BCP currency.

**Educational Requirements:** Bachelor\'s degree from an accredited
college or university in business, computer science, information
systems, engineering, scientific or a mathematics-intensive discipline.

**Experience Requirements:** Eight years of progressive and intensive
experience managing, with at least two years of relevant experience in a
position with duties commensurate to those defined in the task order
requirement, or five years of specialized experience in a position with
duties commensurate to those defined in the task order requirement.

######### **C.7.12.5 Skill Level 134 - Business Continuity Planning Analyst** {#c.7.12.5-skill-level-134---business-continuity-planning-analyst .unnumbered}

Assists in research and fact-finding to develop or modify business
continuity plans. Assists in preparing detailed analyses of business
processes. Assists in performance of statistical and financial analyses.
Assists in preparing the business continuity plan. Assists in developing
scenarios and scripts for validating business continuity plans. Performs
business continuity plan testing support.

**Educational Requirements:** Bachelor\'s degree from an accredited
college or university in business, computer science, information
systems, engineering, scientific or a mathematics-intensive discipline
is desired.

**Experience Requirements:** Three years of experience in supporting
business continuity planning.

##### [C.7.13 Education and Training Series]{.mark}

> **C.7.13.1 Skill Level 140 - Instructional Technologist (Senior)**
>
> Assesses, designs and conceptualizes training scenarios, approaches,
> objectives, plans, tools, aids, curriculums, and other state of the
> art technologies related to training and behavioral studies.
> Identifies the best approach training requirements to include, but not
> limited to hardware, software, simulations, course assessment and
> refreshment, assessment centers, oral examinations, interviews,
> computer assisted and adaptive testing, behavior-based assessment and
> performance, and team and unit assessment and measurement.
>
> Utilizes various iterative process-improvement and best methodologies
> in applied psychology, psychometrics, human factors engineering,
> educational measurement, and other related disciplines. Develops and
> maintains knowledge bases, conduct applied and advanced research
> methodologies, develop tests, surveys, training materials, data
> collection measures, statistical and other analysis, and identifies,
> conceptualizes and secures new research and development areas.

## Educational Requirements: Master's degree from an accredited college or university with a curriculum or major field of study, which provides substantial knowledge relevant to the task order.

**Experience Requirements:** Five years intensive or progressive
experience in the individual's field of study or specialization.

> **C.7.13.2 Skill Level 141 - Instructional Technologist**
>
> Develops, implements, and maintains training scenarios, approaches,
> objectives, plans, tools, aids, curriculums, and other state of the
> art technologies related to training and behavioral studies.
> Identifies the best approach training requirements to include, but not
> limited to hardware, software, simulations, course assessment and
> refreshment, assessment centers, oral examinations, interviews,
> computer assisted and adaptive testing, behavior-based assessment and
> performance, and team and unit assessment and measurement.
>
> Utilizes various iterative process-improvement and best methodologies
> in applied psychology, psychometrics, educational measurement, and
> other related disciplines. Develops and maintains knowledge bases,
> conduct applied and advanced research methodologies, develop tests,
> surveys, training materials, data collection measures, statistical and
> other analysis, and identify, conceptualize and secure new research
> and development areas.
>
> **Educational Requirements**: Bachelor's degree from an accredited
> college or university with a curriculum or major field of study which
> provides substantial knowledge relevant to the task order.
>
> **Experience Requirements:** Two years intensive or progressive
> experience in the individual's field of study or specialization.
> Master's degree may be substituted for experience requirement.
>
> **C.7.13.3 Skill Level 142 - Curriculum Developer (Senior)**
>
> Formulates and defines system scope and objectives. Prepares detailed
> specifications for programs. Designs, develops, tests, debugs and
> documents programs. Experience developing content and storyboards for
> computer-based multimedia training, video scripts, audiotape scripts,
> or web-based training. Works at the highest technical level of all
> phases of web based technologies and thorough knowledge software such
> as, HTML, PhotoShop, Illustrator, Visual Basic, Java, and or other
> design and or developer-related applications, systems analysis and
> programming activities.
>
> Assists in research and fact-finding to develop, refresh, or modify
> training information systems. Assists in preparing detailed
> specifications for programs. Designs, codes, tests, debugs, documents
> and maintains programs.
>
> Provides program support to include the testing and installation of
> computers, peripherals, and/or other hardware, including the
> installation of enhancements and upgraded versions; and/or program
> support to include the installation, and documentation of client
> developed and/or commercially available software, including the
> installation of enhancements and upgraded versions.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university with a curriculum or major field of study which
> provides substantial knowledge useful in course development, training
> development/instructional design is closely related to the work to be
> completed and/or in a computer science, information system, a physical
> science, engineering or a mathematics - intensive discipline, or an
> applicable training certificate from an accredited training
> institution.
>
> **Experience Requirements:** Five years of increasingly complex and
> progressive experience in performing systems analysis, development,
> and implementation for business, mathematical, engineering or
> scientific settings using a variety of information technology
> resources. Has experience with current technologies and, where
> required for the task, emerging technologies.
>
> **C.7.13.4 Skill Level 143 - Curriculum Developer**
>
> Supports in the formulation and definition system scope and
> objectives. Prepares detailed specifications for programs. Designs,
> develops, tests, debugs and documents programs. Experience developing
> content and storyboards for computer-based multimedia training, video
> scripts, audiotape scripts, or web-based training is preferred. Works
> at the highest technical level of all phases of web based technologies
> and thorough knowledge of HTML, PhotoShop, Illustrator, and or other
> design-related applications, systems analysis and programming
> activities
>
> Assists in research and fact-finding to develop, refresh, or modify
> training information systems. Assists in preparing detailed
> specifications for programs. Designs, codes, tests, debugs, documents
> and maintains programs.
>
> Provides program support to include the testing and installation of
> computers, web sites, peripherals, and/or other hardware, including
> the installation of enhancements and upgraded versions; and/or program
> support to include the installation, and documentation of client
> developed and/or commercially available software, including the
> installation of enhancements and upgraded versions.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university with a curriculum or major field of study which
> provides substantial knowledge useful in course development, training
> development/instructional design is closely related to the work to be
> completed and/or in a computer science, information system, a physical
> science, engineering or a mathematics - intensive discipline, or an
> applicable training certificate from an accredited training
> institution.
>
> **Experience Requirements:** Two years of increasingly complex and
> progressive experience in performing systems analysis, development,
> and implementation for business, mathematical, engineering or
> scientific settings using a variety of information technology
> resources. Has experience with current technologies and, where
> required for the task, and emerging technologies.
>
> **C.7.13.5 Skill Level 144 - Training Facilitator (Senior)**
>
> Conducts research necessary to develop and revise comprehensive
> courses and prepares appropriate training catalogs and materials.
> Prepares all training material (course outline, background material,
> and training aids). Prepares all student material (course manuals,
> workbooks, handouts, exercises, completion certificates and course
> critique forms. Provides support including but not limited to trains
> the trainer, conducts formal classroom training courses, course
> facilitation, on-line facilitation, CBT's, web-based instruction,
> workshops, exercises, and seminars. Provides daily supervision and
> direction to staff. Demonstrates excellent interpersonal written and
> oral communication skills. Maintain currency in the area of expertise
> and will be expected to function as an expert in the specialty field.

####### Educational Requirements: Bachelor's degree from an accredited college or university in education, training or related field of study which provides substantial knowledge in the area of expertise. 

####### Experience Requirements: Five years experience of which a minimum of 2 years must be specialized in the delivery of training instruction and services. 

> **C.7.13.6 Skill Level 145 - Training Facilitator**
>
> Trains personnel by utilizing various forums, such as formal classroom
> training courses, course facilitation, on-line facilitation, CBTs,
> web-based instruction, workshops, exercises, and seminars. Prepares
> all training material, such as but not limited to course outlines,
> course manuals, background materials, workbooks, handouts, completion
> certificates, course assessment forms, and training aids. Maintain
> currency in the area of expertise and will be expected to function as
> an expert in the specialty field.

####### 

####### Educational Requirements: Bachelor's degree from an accredited college or university in education, training or related field of study which provides substantial knowledge in the area of expertise or high school graduate plus four years specialized experience. 

####### 

####### Experience Requirements: Two years task related experience.

## [C.7.14 Information Assurance Series]{.mark}

## C.7.14.1 Skill Level 150 - Information Assurance Consulting Engineer (Principal)

> Establishes and satisfies complex system-wide information security
> requirements based upon the analysis of user, policy, regulatory, and
> resource demands. Supports customers at the highest levels in the
> development and implementation of doctrine and policies. Provides
> leadership and guidance in the development, design and application of
> solutions implemented by more junior staff members. Coordinates with
> senior representatives within the customer organizations to establish
> and define programs, resources and risks. Applies expertise to
> government and commercial common user systems, as well as to dedicated
> special purpose systems requiring specialized security features and
> procedures. Examples could include classified intelligence, access
> control, biometrics, intrusion detection, and command and
> control-related networks.
>
> Provides guidance and direction to other professionals, acts in a
> consulting and/or advisory capacity; coordinates resolution of highly
> complex problems and tasks, possesses ability to meet and operate
> under deadlines.

###### Educational Requirements: Master's degree from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical disciplines. Requires an expert understanding of security policy advocated by the U.S. Government. 

###### Experience Requirements: This position requires 15 years of substantial experience in development and implementation of information assurance technology programs and policy. 

> **C.7.14.2 Skill Level 151 - Information Assurance Consulting Engineer
> (Senior)**

Establishes and satisfies system-wide information security requirements
based upon the analysis of user, policy, regulatory, and resource
demands. Supports customers at the highest levels in the development and
implementation of doctrine and policies. Provides leadership and
guidance in the development, design and application of solutions
implemented by more junior staff members. May have management
responsibilities when assigned. Coordinates with senior representatives
within the customer organizations to address program goals, milestones,
resources and risks. Applies expertise to government and commercial
common user systems, as well as to dedicated special purpose systems
requiring specialized security features and procedures. Examples could
include classified intelligence, access control, biometrics, intrusion
detection, and command and control-related networks.

###### Educational Requirements: Master's degree from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical disciplines. Requires an expert understanding of security policy advocated by the U.S. Government. 

###### Experience Requirements: This position requires 10 years of substantial experience in development and implementation of information assurance technology programs and policy. 

## C.7.14.3 Skill Level 152 - Information Assurance Development Engineer (Senior)

> Analyzes and defines security requirement for computer systems which
> may include mainframes, workstations, and personal computers. Designs,
> develops, engineers, and implements solutions that meet security
> requirements. Responsible for integration and implementation of the
> computer system security solution. Gathers and organizes technical
> information about an organization's mission goals and needs, existing
> security products, and ongoing programs in computer security. Performs
> risk analyses of computer systems and applications during all phases
> of the system development life cycle.
>
> **Educational Requirements:** Bachelor\'s degree from an accredited
> college or university in Electrical Engineering, Computer Science, or
> a related field.
>
> **Experience Requirements:** This position requires a minimum of seven
> years of substantial experience in the design and development of
> SECURE command/control/ communications and intelligence (C31) and/or
> SECURE command/control/ communications/computer and intelligence (C41)
> systems or experience in providing information system security support
> for such systems. General experience includes information system
> requirements analysis, system design, implementation, and testing.

## C.7.14.4 Skill Level 153 - Information Assurance Development Engineer (Intermediate)

> Analyzes and defines security requirement for computer systems which
> may include mainframes, workstations, and personal computers. Designs,
> develops, engineers, and implements solutions that meet security
> requirements. Responsible for integration and implementation of the
> computer system security solution. Gathers and organizes technical
> information about an organization's mission goals and needs, existing
> security products, and ongoing programs in computer security. Performs
> risk analyses of computer systems and applications during all phases
> of the system development life cycle.
>
> **Educational Requirements:** Bachelor\'s degree from an accredited
> college or university in Electrical Engineering, Computer Science, or
> a related field.
>
> **Experience Requirements:** This position requires a minimum of five
> years of substantial experience in the design and development of
> SECURE command/control/communications and intelligence (C31) and/or
> SECURE command/control/communications/computer and intelligence (C41)
> systems or experience in providing information system security support
> for such systems. General experience includes information system
> requirements analysis, system design, implementation, and testing.
>
> **C.7.14.5 Skill Level 154 - Information Assurance Systems Specialist
> (Senior)**
>
> Provides customer support in solving all phases of complex information
> assurance-related technical problems. Reviews and recommends
> information assurance solutions to customer problems based on an
> understanding of products/systems test results. Conducts systems
> security analysis and implementation, system engineering, electrical
> design, design assurance, testing, software engineering, program
> design, configuration management, integration and testing of
> information assurance products and techniques. Solutions are based on
> a firm understanding of government/industry policy, practices,
> procedures, customer requirements, and emerging security technologies
> and future trends in support of information system and network
> security. Insures that information assurance solutions are fully
> compatible with or engineered into the customer's network design.
>
> Provides work direction and guidance to other personnel; ensures
> accuracy of the work of other personnel, operates under deadlines and
> able to work on multiple tasks.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university in electrical, electronic or computer
> engineering; computer science; or a related field.
>
> **Experience Requirements:** This position requires a minimum of seven
> years' experience.

### C.7.14.6 Skill Level 155 - Information Assurance Systems Specialist (Intermediate)

> Provides customer support in solving phases of complex Information
> assurance-related technical problems. Reviews and recommends
> information assurance solutions to customer problems based on an
> understanding of products/systems test results. Conducts systems
> security analysis and implementation, system engineering, electrical
> design, design assurance, testing, software engineering, program
> design, configuration management, integration and testing of
> information assurance products and techniques. Solutions are based on
> a firm understanding of government/industry policy, practices,
> procedures, customer requirements, and emerging security technologies
> and future trends in support of information system and network
> security.
>
> Provides work direction and guidance to other personnel; ensures
> accuracy of the work of other personnel, operates under deadlines and
> able to work on multiple tasks.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university in electrical, electronic or computer
> engineering, computer science, or a related field.
>
> **Experience Requirements:** This position requires a minimum of five
> years task related experience.

### 

### 

### C.7.14.7 Skill Level 156 - Information Assurance Systems Specialist (Associate)

> Provides customer support in solving low-level information
> assurance-related technical problems. Conducts systems security
> analysis and implementation, testing, configuration management, and
> testing of information assurance products and techniques. Solutions
> are based on a firm understanding of government/industry policy,
> practices, procedures, customer requirements, and emerging security
> technologies and future trends in support of information system and
> network security.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university in electrical, electronic or computer
> engineering, computer science, or a related field.

**Experience Requirements:** This position requires a minimum of two
years task related experience.

### C.7.14.8 Skill Level 157 - Information Assurance Network Specialist (Senior)

> Analyzes general information assurance-related technical problems and
> provides basic engineering and technical support in solving these
> problems. Supports the integration of information assurance solutions
> and technologies into networks with particular attention to protocols,
> interfaces, and system design. Analyzes and defines security
> requirements for local and wide area networks. Designs, develops,
> engineers, and implements solutions that meet network security
> requirements. Responsible for integration and implementation of the
> network security solution. Performs vulnerability/risk analyses of
> computer systems and applications during all phases of the system
> development life cycle. Configures testbeds and conducts testing,
> records and analyzes results, and provides recommendations for
> improvements for the products/systems under test. Analyzes and defines
> security requirement for computer systems which may include
> mainframes, workstations, and personal computers. Designs, develops,
> engineers, and implements solutions that meet security requirements.
> Responsible for integration and implementation of the computer system
> security solution. Gathers and organizes technical information about
> an organization's mission goals and needs, existing security products,
> and ongoing programs in computer security. Performs risk analyses of
> computer systems and applications during all phases of the system
> development life cycle. Applies principles, methods, and knowledge of
> security to specific areas task order requirements. Test developed
> systems at each point of entry for ease of unregulated entry; systems
> resources denial; system information corruption; unlawful use of
> system resources; vulnerability to electronic disruption.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university in electrical, electronic or computer
> engineering, computer science, or a related field.
>
> **Experience Requirements:** This position requires a minimum of seven
> years of substantial experience in system security analysis and
> implementation; design assurance or testing for information assurance
> products and systems; integration or testing for information assurance
> products and systems. Experience in heterogeneous computer networking
> technology and work in protocol and/or interface standards
> specification is recommended.

### 

### C.7.14.9 Skill Level 158 - Information Assurance Network Specialist (Intermediate)

> Analyzes general information assurance-related technical problems and
> provides basic engineering and technical support in solving these
> problems. Supports the integration of information assurance solutions
> and technologies into networks with particular attention to protocols,
> interfaces, and system design. Analyzes and defines security
> requirements for local and wide area networks. Designs, develops,
> engineers, and implements solutions that meet network security
> requirements. Responsible for integration and implementation of the
> network security solution. Performs vulnerability/risk analyses of
> computer systems and applications during all phases of the system
> development life cycle. Configures testbeds and conducts testing,
> records and analyzes results, and provides recommendations for
> improvements for the products/systems under test. Analyzes and defines
> security requirement for computer systems which may include
> mainframes, workstations, and personal computers. Designs, develops,
> engineers, and implements solutions that meet security requirements.
> Responsible for integration and implementation of the computer system
> security solution. Gathers and organizes technical information about
> an organization's mission goals and needs, existing security products,
> and ongoing programs in computer security. Performs risk analyses of
> computer systems and applications during all phases of the system
> development life cycle. Applies principles, methods, and knowledge of
> security to specific areas task order requirements. Test developed
> systems at each point of entry for ease of unregulated entry; systems
> resources denial; system information corruption; unlawful use of
> system resources; vulnerability to electronic disruption.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university in electrical, electronic or computer
> engineering, computer science, or a related field.
>
> **Experience Requirements:** This position requires a minimum of five
> years of substantial experience system security analysis and
> implementation; design assurance or testing for information assurance
> products and systems; integration or testing for information assurance
> products and systems.

### 

### C.7.14.10 Skill Level 159 - Information Assurance Network Specialist (Associate)

> Analyzes general information assurance-related technical problems and
> provides basic engineering and technical support in solving these
> problems. Supports the integration of information assurance solutions
> and technologies into networks with particular attention to protocols,
> interfaces, and system design. Analyzes and defines security
> requirements for local and wide area networks. Designs, develops,
> engineers, and implements solutions that meet network security
> requirements. Supports vulnerability/risk analyses of computer systems
> and applications during all phases of the system development life
> cycle. Configures testbeds and conducts testing, records and analyzes
> results, and provides recommendations for improvements for the
> products/systems under test. Gathers and organizes technical
> information about an organization's mission goals and needs, existing
> security products, and ongoing programs in computer security. Supports
> risk analyses of computer systems and applications during all phases
> of the system development life cycle. Applies principles, methods, and
> knowledge of security to specific areas task order requirements. Test
> developed systems at each point of entry for ease of unregulated
> entry; systems resources denial; system information corruption;
> unlawful use of system resources; vulnerability to electronic
> disruption.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university in electrical, electronic or computer
> engineering; computer science; or a related field.
>
> **Experience Requirements:** This position requires a minimum of two
> years of substantial experience in system security analysis and
> implementation; design assurance or testing for information assurance
> products and systems; integration or testing for information assurance
> products and systems.
>
> **C.7.14.11 Skill Level 160 - Information Security Business Analyst
> (Senior)**

Provides technical knowledge and analysis of highly specialized business
environments that are part of information assurance projects, such as
e-commerce and critical infrastructure. Also provides high-level
functional systems analysis and implementation advice on complex
problems which require extensive knowledge of the subject matter for
effective implementation. Applies principles, methods and knowledge of
the functional area of expertise to specific task order requirements,
advanced business, management and administrative principles and methods
to exceptionally difficult technical problems in Government information
assurance programs.

> **Educational Requirements:** Bachelor's degree from an accredited
> college or university which provides substantial knowledge useful in
> managing large, complex IT projects, or is closely related to the work
> to be automated.
>
> **Experience Requirements:** Seven years of substantial experience in
> the individual's field of study and specialization.

### 

### C.7.14.12 Skill Level 161 - Information Security Business Analyst (Intermediate)

> Provides technical knowledge and analysis of highly specialized
> business environments that are part of information assurance projects,
> such as e-commerce and critical infrastructure. Also provides
> high-level functional systems analysis and implementation advice on
> exceptionally complex problems which require extensive knowledge of
> the subject matter for effective implementation. Applies principles,
> methods and knowledge of the functional area of expertise to specific
> task order requirements, advanced business, management and
> administrative principles and methods to exceptionally difficult
> technical problems in Government information assurance programs.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university which provides substantial knowledge useful in
> managing large, complex IT projects, or is closely related to the work
> to be automated.
>
> **Experience Requirements:** Five years of progressive experience in
> the individual's field of study and specialization.

### 

### C.7.14.13 Skill Level 162 - Information Assurance Applications Specialist (Senior)

> Analyzes complex information assurance requirements based on direct
> interface with customers, supports the design, development and
> integration of software-based solutions. Software applications to
> include cryptographic solutions that provide and/or enhance the
> security of individual platforms, systems or networks. Supports the
> development and enhancement of user interfaces to existing information
> assurance software. Designs test scenarios, exercises and simulations
> and supports testing of new and enhanced software products. Provides
> work direction and guidance to other personnel; ensures accuracy of
> the work of other personnel, operates under deadlines, able to work on
> multiple tasks.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university in Electrical, Electronic or Computer
> Engineering, Computer Science or a related field.
>
> **Experience Requirements:** Seven years, experience in software
> engineering including demonstrated experience in designing,
> developing/programming information assurance-related software.
> Experience in designing and developing large software systems is
> required.

### 

### C.7.14.14 Skill Level 163 - Information Assurance Applications Specialist (Intermediate)

> Analyzes complex information assurance requirements based on direct
> interface with customers, supports the design, development and
> integration of software-based solutions. Software applications to
> include cryptographic solutions that provide and/or enhance the
> security of individual platforms, systems or networks. Supports the
> development and enhancement of user interfaces to existing information
> assurance software. Designs test scenarios, exercises and simulations
> and supports testing of new and enhanced software products. Provides
> work direction and guidance to other personnel; ensures accuracy of
> the work of other personnel, operates under deadlines, able to work on
> multiple tasks.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university in Electrical, Electronic or Computer
> Engineering, Computer Science or a related field.
>
> **Experience Requirements:** Five years of experience in software
> engineering including demonstrated experience in designing,
> developing/programming information assurance-related software.
> Experience in designing and developing software systems is required.

### C.7.14.15 Skill Level 164 - Information Assurance Applications Specialist (Associate)

> Analyzes complex information assurance requirements based on direct
> interface with customers, supports the design, development and
> integration of software-based solutions. Software applications to
> include cryptographic solutions that provide and/or enhance the
> security of individual platforms, systems or networks. Supports the
> development and enhancement of user interfaces to existing information
> assurance software. Designs test scenarios, exercises and simulations
> and supports testing of new and enhanced software products.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university in Electrical, Electronic or Computer
> Engineering, Computer Science or a related field.

**Experience Requirements:** Two years of experience in software
engineering including demonstrated experience in designing,
developing/programming information assurance-related software.

**C.7.14.16 Skill Level 165 - Operations Systems Security Specialist
(Senior)**

> Provides technical knowledge and analysis of information assurance, to
> include applications; operating systems; Internet and Intranet;
> physical security e.g. access control and perimeter protection

#### ; networks; risk assessment; critical infrastructure continuity and contingency planning; emergency preparedness; security awareness and training. Provides analysis of existing system's vulnerability to possible intrusions, resource manipulation, resource denial and destruction of resources. Provides technical support and analysis to document organizational information protection framework, and supports policy and procedures preparation and implementation.

> **Educational Requirements:** Bachelor's degree from an accredited
> college or university with a curriculum or major field of study which
> provides substantial knowledge useful in operating large, complex IT
> projects to support integrated systems.
>
> **Experience Requirements:** Seven years of substantial experience in
> systems operations.

### C.7.14.17 Skill Level 166 - Operations Systems Security Specialist (Intermediate)

> Provides technical knowledge and analysis of information assurance, to
> include applications; operating systems; Internet and Intranet;
> physical security e.g. access control and perimeter protection

#### ; networks; risk assessment; critical infrastructure continuity and contingency planning; emergency preparedness; security awareness and training. Provides analysis of existing system's vulnerability to possible intrusions, resource manipulation, resource denial and destruction of resources. Provides technical support and analysis to document organizational information protection framework, and supports policy and procedures preparation and implementation.

> **Educational Requirements:** Bachelor's degree from an accredited
> college or university with a curriculum or major field of study which
> provides substantial knowledge useful in operating in large, complex
> IT projects to support integrated systems.
>
> **Experience Requirements**. Five years of substantial experience in
> systems operations.

### C.7.14.18 Skill Level 167 - Operations Systems Security Specialist (Associate)

> Provides technical knowledge and analysis of information assurance, to
> include applications; operating systems; Internet and Intranet;
> physical security e.g. access control and perimeter protection

#### ; networks; risk assessment; critical infrastructure continuity and contingency planning; emergency preparedness; security awareness and training. Provides analysis of existing system's vulnerability to possible intrusions, resource manipulation, resource denial and destruction of resources. Provides technical support and analysis to document organizational information protection framework, and supports policy and procedures preparation and implementation.

> **Educational Requirements:** Bachelor's degree from an accredited
> college or university with a curriculum or major field of study which
> provides substantial knowledge useful in operating in large, complex
> IT projects to support integrated systems.
>
> **Experience Requirements:** Two years of substantial experience in
> systems operations.
>
> **C.7.14.19 Skill Level 168 -- Vulnerability/Threat Specialist
> (Senior)**
>
> Provides customer support in developing comprehensive, "total"
> solutions to threat [and/or vulnerability-]{.underline}
>
> -related problems and their impact on IT systems be they internal to
> the customer environment, domestic, or foreign. Manages and performs
> threat identification and assessment, threat reduction measures,
> crisis management, consequence management, and training and
> performance support. Manages threat, vulnerability, and capability
> assessments including anti-terrorism scenario modeling and
> simulations. Identifies and implements threat reduction measures
> including plans, policies, and procedures; risk management planning;
> physical and cyber security; mechanical, structural, and architectural
> reviews, and business continuity planning. Directs crisis response
> including first response; active defense; civil support; explosive,
> chemical, biological, radiological, and nuclear incident response;
> medical response; information continuity; and continuity of
> operations. Manages consequence activities including disaster
> recovery, restoration of operations, economic impact, logistics
> management, information recovery, medical support and decontamination.
> Implements training and performance support with emphasis on
> monitoring and measuring performance, implementing lessons learned,
> enforcing standards, providing training and test scenarios, and
> call/contact center operations. Solutions are based on a firm
> understanding of government/industry policy, practices, procedures,
> customer and mission requirements; emerging data fusion, knowledge
> management, biometric, physical, information, telecommunications, and
> cyber security technologies; and knowledge of specific threats and
> threat delivery mechanisms.
>
> Manages complex projects and provides guidance to other personnel;
> ensures accuracy of the work of other personnel, operates under
> deadlines and is able to work on multiple tasks.
>
> **Educational Requirements:** Master's degree from an accredited
> college or university or equivalent experience in law enforcement,
> security, intelligence, military or special operations, foreign
> affairs, civil defense, anti-terrorism, counter terrorism, asymmetric
> warfare, or a related field.
>
> **Experience Requirements:** This position requires a minimum of ten
> years task related experience.

### C.7.14.20 Skill Level 168A -- Vulnerability/Threat Specialist (Intermediate)

> Provides customer support in developing comprehensive, "total"
> solutions to threat [and/or vulnerability-]{.underline}
>
> -related problems and their impact on IT systems be they internal to
> the customer environment, domestic, or foreign. Performs threat
> identification and assessment, threat reduction measures, crisis
> management, consequence management, and training and performance
> support. Conducts threat, vulnerability, and capability assessments
> including anti-terrorism scenario modeling and simulations. Identifies
> and implements threat reduction measures including plans, policies,
> and procedures; mechanical, architectural, and structural review; risk
> management planning; physical and cyber security; and business
> continuity planning. Directs crisis response including first response;
> active defense; civil support; explosive, chemical, biological,
> radiological, and nuclear incident response; medical response;
> information continuity; and continuity of operations. Performs
> consequence activities including disaster recovery, restoration of
> operations, economic impact, logistics management, information
> recovery, medical support and decontamination. Implements training and
> performance support with emphasis on monitoring and measuring
> performance, implementing lessons learned, enforcing standards,
> providing training and test scenarios, and call/contact center
> operations. Solutions are based on a firm understanding of
> government/industry policy, practices, procedures, customer and
> mission requirements; emerging data fusion, knowledge management,
> biometric, physical, information, telecommunications, and cyber
> security technologies; and knowledge of specific threats and threat
> delivery mechanisms.
>
> Performs work and provides guidance to more junior personnel; ensures
> accuracy of the work of other personnel, operates under deadlines and
> is able to work on multiple tasks.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university or equivalent experience in law enforcement,
> security, intelligence, military or special operations, foreign
> affairs, civil defense, anti-terrorism, counter terrorism, asymmetric
> warfare, or a related field.
>
> **Experience Requirements:** This position requires a minimum of five
> years task related experience.

### C.7.14.21 Skill Level 168B -- Vulnerability/Threat Specialist (Associate)

> Supports customers in developing comprehensive, "total" solutions to
> threat [and/or vulnerability-]{.underline}
>
> related problems---be they internal to the customer environment,
> domestic, or foreign. Assists in threat identification and assessment,
> threat reduction measures, crisis management, consequence management,
> and training and performance support. Conducts limited threat,
> vulnerability, and capability assessments including anti-terrorism
> scenario modeling and simulations. Identifies and implements threat
> reduction measures including plans, policies, and procedures; risk
> management planning; physical and cyber security; and business
> continuity planning. Assists in crisis response including first
> response; active defense; civil support; chemical, biological,
> radiological, and nuclear incident response; medical response;
> information continuity; and continuity of operations. Performs
> consequence activities including disaster recovery, restoration of
> operations, logistics management, information recovery, medical
> support and decontamination. Implements training and performance
> support with emphasis on monitoring and measuring performance,
> implementing lessons learned, enforcing standards, providing training
> and test scenarios, and call/contact center operations. Solutions are
> based on a basic understanding of government/industry policy,
> practices, procedures, customer and mission requirements; emerging
> data fusion, knowledge management, biometric, physical, information,
> telecommunications, and cyber security technologies; and knowledge of
> specific threats and threat delivery mechanisms.
>
> Assists in the performance of the work, operates under deadlines, and
> is able to work on multiple tasks.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university or equivalent experience in law enforcement,
> security, intelligence, military or special operations, foreign
> affairs, civil defense, anti-terrorism, counter terrorism, asymmetric
> warfare, or a related field.
>
> **Experience Requirements:** This position requires a minimum of two
> years task related experience.

## [C.7.15 Web Development Series]{.mark}

####### C.7.15.1 Skill Level 170 -- Web Architect

Designs and builds web sites using a variety of graphics software
applications, techniques, and tools including but not limited to 3D and
video presentations/streaming. Designs and develops user interface
features, site animation, and special effects elements. Contributes to
the design group's efforts to enhance the look and feel of the
organization's on-line offerings. Designs the website to support the
organization's strategies and goals relative to external communications.
Typically requires a college degree in fine arts or graphic design.
Requires understanding of web-based technologies and thorough knowledge
of HTML, Photoshop, Illustrator, and/or other design related
applications.

> **Educational Requirements:** Bachelor\'s Degree from an accredited
> college or university in computer science, mathematics, or engineering
> or a mathematics-intensive discipline, or an applicable training
> certificate from an accredited institution.
>
> **Experience Requirements:** Five years of intensive and progressive
> experience in a computer related field including development and
> design of software systems and WEB development.

##### C.7.15.1.1 Skill Level 170A -- Web Architect (Intermediate)

> Designs and builds web sites using a variety of graphics software
> applications, techniques, and tools. Designs and develops user
> interface features, site animation, and special effects elements.
> Contributes to the design group's efforts to enhance the look and feel
> of the organization's on-line offerings. Designs the website to
> support the organization's strategies and goals relative to external
> communications. Typically requires a college degree in fine arts or
> graphic design. Requires understanding of web-based technologies and
> knowledge of HTML, Photoshop, Illustrator, and/or other design related
> applications.
>
> **Educational Requirements:** Bachelor\'s Degree from an accredited
> college or university in computer science, mathematics, engineering or
> a mathematics-intensive discipline, fine arts or graphic design, or an
> applicable training certificate from an accredited institution.
>
> **Experience Requirements:** Three years of intensive and progressive
> experience in a computer related field including development and
> design of software systems and web development.

##### C.7.15.1.2 Skill Level 170B -- Web Architect (Associate)

> Assists in designing and developing user interface features, site
> animation, and special effects elements. Contributes to the design
> group's efforts to enhance the look and feel of the organization's
> on-line offerings. Typically requires a college degree in fine arts or
> graphic design. Requires understanding of web-based technologies and
> knowledge of HTML, Photoshop, Illustrator, and/or other design related
> applications.
>
> **Educational Requirements:** Bachelor\'s Degree from an accredited
> college or university in computer science, mathematics, engineering or
> a mathematics-intensive discipline, fine arts or graphic design, or an
> applicable training certificate from an accredited institution.
>
> **Experience Requirements:** One year of experience in a computer
> related field including development and design of software systems and
> web development.
>
> **C.7.15.2 Skill Level 171 -- Web Designer**
>
> Designs, develops, troubleshoots, debugs, and implements software code
> (such as HTML, CGI, and JavaScript) for components of the website.
> Works with graphic designers and other members of a project team to
> develop the site concept, interface design, and architecture of the
> website. Responsible for interface implementation. Requires strong
> navigation and site design instincts. Typically requires a college
> degree in computer science or a related field, and developmental
> experience in web-based languages.
>
> **Educational Requirements:** Bachelor\'s Degree from an accredited
> college or university in computer science, mathematics, or engineering
> or a mathematics-intensive discipline, or an applicable training
> certificate from an accredited institution.
>
> **Experience Requirements:** Two years of intensive and progressive
> experience in a computer-related field including development and
> design of software systems and WEB development.

##### 

##### C.7.15.2.1 Skill Level 171A -- Web Designer (Associate)

> Design, develop, troubleshoot, debug, and implement software code
> (such as HTML, XML. CGI, and JavaScript) for components of the
> website. Works independently and teams with graphic designers and
> other members of a project team to develop the site concept, interface
> design, and architecture of the website. Responsible for interface
> implementation. Requires strong navigation and site design instincts.
>
> **Educational Requirements:** Bachelor\'s Degree from an accredited
> college or university in computer science, mathematics, or engineering
> or a mathematics-intensive discipline, or an applicable training
> certificate from an accredited institution.
>
> **Experience Requirements:** One year of experience in a computer
> related field including development and design of software systems and
> web development.
>
> **C.7.15.3 Skill Level 172 -- E-Business Manager**
>
> Sets direction and guides action plans and priorities of electronic
> commerce, marketing and communications. Responsible for
> intra/extranets, commerce platforms and operational support. Develops
> and facilitates organizational models and structure changes needed to
> meet the evolving electronic business strategies. Establishes and
> implements enterprise-wide business systems. Directs technical
> strategy, design, construction and maintenance of all marketing
> commerce and operational systems for platform websites.
>
> **Educational Requirements**: Bachelor\'s Degree from an accredited
> college or university in computer science, mathematics, or engineering
> or a mathematics-intensive discipline, or an applicable training
> certificate from an accredited institution
>
> **Experience Requirements**: Five years of intensive and progressive
> experience in a computer-related field including development and
> design of software systems and WEB development.
>
> **C.7.15.4 Skill Level 173 -- Web Content Analyst**
>
> Responsible for developing and providing content that will motivate
> and entertain users so that they regularly access the website and
> utilize it as a major source for information and decision making.
>
> **Educational Requirements**: Bachelor's degree from an accredited
> college or university in English, Journalism, Graphic Design,
> Communications, or related field, or an applicable training
> certificate from an accredited institution.

######### **Experience Requirements**: Five years of intensive and progressive experience in marketing research, web page design, HTML, and web graphics types and standards.

######### 

######### **[C.7.16 Applied Scientific and Engineering Series]{.mark}**

> **C.7.16.1 Skill Level 180 - Senior Scientist/Engineer**
>
> Provides high level scientific, medical, or engineering services.
> Applies advanced higher level mathematical, engineering or scientific
> principles and methods to complex technical problems. Uses computer
> tools to solve highly complex scientific or engineering problems.
> Performs analytical studies and develops new processes to improve
> methods. Responsible for all phases of complex scientific and
> engineering projects such as research, analysis, collection,
> assessment, design, development, experimentation, testing, modeling,
> simulation, integration, installation, training documentation and
> implementation.
>
> **Educational Requirements:** Ph.D. degree from an accredited college
> or university with a curriculum or major field of study, that provides
> substantial knowledge in task related scientific, medical, or
> engineering disciplines plus 5 yrs experience. May be substituted with
> a Bachelor's degree plus 10 years experience or Master's degree +8
> year's experience.
>
> **Experience Requirements:** Ten years of extensive and progressive
> experience in the areas of a specified discipline.
>
> **C.7.16.2 (Reserved)**
>
> **C.7.16.3 Skill Level 182 - Scientist/Engineer**
>
> Participates in all phases of scientific, medical, and engineering
> projects such as research, analysis, collection, assessment, design,
> development, experimentation, testing, modeling, simulation,
> integration, installation, training documentation and implementation.
>
> **Educational Requirements:** Ph.D. degree from an accredited college
> or university with a curriculum or major field of study, that provides
> substantial knowledge in task related scientific, medical, or
> engineering disciplines plus 3 yrs experience. May be substituted with
> a Bachelor's degree plus 8 years experience or Masters degree plus 6
> year's experience.
>
> **Experience Requirements:** Five years of experience using computer
> tools to solve complex and scientific, medical, or engineering
> problems.
>
> **C.7.16.4 Skill Level 183 -- Senior Scientist/Engineer Technician**
>
> Support and implements all phases of scientific and engineering
> projects such as research, analysis, collection, assessment, design,
> development, testing, modeling, simulation, integration, installation,
> training documentation and implementation.
>
> **Educational Requirements:** High school graduate and/or applicable
> certificates.
>
> **Experience Requirements:** Ten years of experience, 5 yrs using
> computer tools to solve complex and scientific or engineering
> problems.
>
> **C.7.16.5 (Reserved)**
>
> **C.7.16.6 Skill Level 185 -- Scientific Engineering Technician**
>
> Support and implements all phases of scientific, medical, and
> engineering projects such as analysis, collection, assessment, design,
> development, experimentation, testing, modeling, simulation,
> integration, installation, training documentation and implementation.
>
> **Educational Requirements:** High school graduate and/or applicable
> certificates.
>
> **Experience Requirements:** Five years of experience, two years using
> computer tools to solve scientific, medical, or engineering problems.

######### **C.7.16.7 Skill Level 186 - Geographic Information Systems Manager**

Responsibilities include, but are not limited to; the coordination of
GIS projects, the installation and configuration of all software that is
GIS related, building, and maintaining a GIS system, and the installing,
building, and maintaining of a corporate-wide Intranet site to
disseminate GIS maps. Create and design interactive web pages using any
of the following software: ArcIMS for various interactive mapping
themes, Arcview(ESRI), ArcIMS(ESRI), AutoCAD 2000NT, Dreamweaver HTML
editor, Adobe Photoshop, Adobe Acrobat & PDF Writer, and numerous other
programs running on a clients Intra/Extranet servers.

> Additional responsibilities include: providing any combination of GPS
> and GIS services to create original mapping, format conversion,
> infrastructure analysis and facilities management services, database
> management and report preparation for various customers. Projects
> require a multitude of applications for a variety of disciplines
> including construction services, utility inventory and modeling, land
> use analysis, point source pollution identification, hydrographic and
> hydrologic profiling, digital orthophoto imagery preparation,
> planimetric mapping services and training.
>
> Interface with the data management team, understand end user needs and
> objectives, optimize workflow, research and keep abreast of all
> available and applicable data, technology and standards for geographic
> information systems (GIS) output, as well as, integrating internal and
> external resources (staff, hardware/software, support services)
> necessary to meet project objectives. If appropriate, provide
> requested data to end users via a database \"front end\", Internet GIS
> or other end user interface for GIS applications. Take queries from
> team members, create projects and print maps and reports. Perform a
> vast array of spatial and tabular queries using the available tools in
> the GIS software. Import and export any spatial and/or tabular data
> with the GIS software. Identify, categorize and update major GIS
> coverage. Manipulate and edit in GIS Map software. Prioritizes GIS
> projects for the GIS team. Perform programming in appropriate
> languages. Coordinates with Database Administrator to integrate
> collected data (tabular, spatial and otherwise) into a comprehensive
> database. Helps coordinate field data collection, accuracy,
> hardware/software, (GPS, field computers, etc.) and the data flow
> processes involved.
>
> **Education:** Master's degree from an accredited college or
> university in GIS, Geography, Earth Sciences, Urban and Regional
> Planning or a Bachelor's degree and 10 yrs experience.
>
> **Experience:** Six years of intensive and progressive experience in a
> field requiring extensive use of GIS and related tools.

# C.7.16.8 Skill Level 187 - Geographic Information Systems Analyst/Programmer (Senior)

> This position is responsible for providing complex application
> programming and development support on networks and/or PC\'s. Specific
> duties include, but are not limited to, coding and designing new
> and/or modifying programs; modifying scripts as required; controlling
> system testing: debugging, reviewing and approving output; preparing
> user, operation and program documentation based upon established
> policies; regularly providing guidance and training to less
> experienced programmer analysts and working with users to ensure needs
> are met.

Responsibilities include, but are not limited to: 3D modeling, slope,
volume, area, hills hade analysis, raster rectification & registration,
spatial modeling, 3D movie flyby's, surface modeling, Image analysis,
cartography, demographic modeling, travel time and cost analysis, route
analysis, training, creation of FGDC metadata, operating and maintenance
of GPS unit. Creation of geospatial data, general surveying using an EDM
and GPS device, operation of the GPS unit, recording and mapping of the
GPS data, creation of and maintaining the GIS databases, creation of
thematic mapping with various software applications such as, but not
limited to: ArcIMS for various interactive mapping themes. Software used
to accomplish these tasks may be any of the following: ArcView(ESRI),
ArcInfo, ArcIMS(ESRI), AutoCAD 2000NT, Dreamweaver HTML editor, Adobe
PhotoShop, Adobe Acrobat & PDF Writer, and numerous other programs
running on a clients Intra/Extranet servers.

> **Education:** Bachelor\'s Degree from an accredited college or
> university in GIS, Geography, Earth Sciences, Urban and Regional
> Planning or an applicable training certificate from an accredited
> institution with 5 yrs experience.
>
> **Experience:** Three years of intensive and progressive experience in
> a field requiring extensive use of GIS and related tools.

## C.7.16.9 Skill Level 188 -- Geographic Information Systems Analyst/Programmer

> This position is responsible for providing application programming and
> development support on networks and/or PC\'s. Specific duties include,
> but are not limited to, coding and designing new and/or modifying
> programs; modifying scripts as required; controlling system testing:
> debugging, reviewing and approving output; preparing user, operation
> and program documentation based upon established policies; regularly
> providing guidance and training to less experienced programmer
> analysts and working with users to ensure needs are met.

Responsibilities include, but are not limited to: 3D modeling, slope,
volume, area, hills hade analysis, raster rectification & registration,
spatial modeling, 3D movie flyby's, surface modeling, Image analysis,
cartography, demographic modeling, travel time and cost analysis, route
analysis, training, creation of FGDC metadata, operating and maintenance
of GPS unit. Creation of geospatial data, general surveying using an EDM
and GPS device, operation of the GPS unit, recording and mapping of the
GPS data, creation of and maintaining the GIS databases, creation
thematic mapping with various software applications such as, but not
limited to: ArcIMS for various interactive mapping themes. Software used
to accomplish these tasks may be any of the following: ArcView(ESRI),
ArcInfo, ArcIMS(ESRI), AutoCAD 2000NT, Dreamweaver HTML editor, Adobe
PhotoShop, Adobe Acrobat & PDF Writer, and numerous other programs
running on a clients Intra/Extranet servers.

> **Education:** Bachelor\'s Degree from an accredited college or
> university in GIS, Geography, Earth Sciences, Urban and Regional
> Planning or an applicable training certificate from an accredited
> institution with 5 yrs experience.
>
> **Experience:** One year of intensive and progressive experience in a
> field requiring extensive use of GIS and related tools.

####### C.7.16.10 Skill Level 189 - Research Specialist

> Determines types of technical literature searches required and sources
> of information required to satisfy the information needs of
> researchers and staff. Conducts searches of technical literature,
> analyzes and evaluates data, extracts pertinent information, prepares
> information abstracts and bibliographies of material searched.
> Maintains extensive knowledge of literature resources and continuous
> contacts with local, national, and international information centers
> and agencies. Maintains and improves information retrieval
> capabilities. Assists in the selection of literature for inclusion in
> the library's collection and may translate foreign technical
> literature. Keeps abreast of development in areas of interest to the
> client and periodically consults with researchers and other
> information users to ensure maximum usefulness and service.
>
> **Education:** Bachelor's degree or equivalent
>
> **Experience:** 5 years of related experience
>
> **[C.7.17 Knowledge Management Series]{.mark}**

## C.7.17.1 Skill Level 190 -- Knowledge Management (Lead)

> Leads the design of knowledge management systems; formulates and
> defines system scope and objectives. Assists clients in defining
> knowledge content, organization, and key words. Prepares detailed
> specifications for knowledge management programs to include process
> definition for knowledge capture and management. Has full technical
> knowledge and responsibility for all phases of knowledge management
> applications and analyses. Manages the design of knowledge management
> user interface features, site animation, and special knowledge
> management features including enhancing the look and feel of the
> organization's on-line knowledge management screens. Works with
> organization web designers, data managers and programmers to support
> and implement the organization's knowledge management program.
> Requires an understanding of knowledge management principles,
> procedures and processes. Duties also include instructing, directing
> and checking the work of knowledge management specialists. Responsible
> for directing and monitoring the work of the organization's knowledge
> management team.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university with a curriculum or major field of study which
> provides substantial knowledge useful in business management, computer
> science, information system, or an engineering related discipline.
>
> **Experience Requirements:** This position requires a minimum of six
> years experience, of which at least two years must be specialized.
> Specialized experience includes an understanding of knowledge
> management principles, procedures processes and applications. General
> experience includes information systems and/or applications
> development and other work in the client/server field, or related
> fields. Possesses excellent oral and written communication skills and
> a positive customer service attitude.

1.  With a Master's degree (in the fields described above): four years
    general experience of which at least two years must be specialized
    experience is required.

2.  With eight years general experience of which at least two years is
    specialized, a degree is not required.

## C.7.17.2 Skill Level 191 -- Knowledge Management Specialist

> Supports the organizational Knowledge Management Lead to formulate and
> define system scope and objectives for knowledge management projects.
> Assists clients in defining knowledge content, organization, and key
> words. Prepares detailed specifications for knowledge management
> programs to include process definition for knowledge capture and
> management. Has technical knowledge and responsibility for knowledge
> management applications and analyses. Oversees the design of knowledge
> management user interface features, site animation, and special
> knowledge management features including enhancing the look and feel of
> the organization's on-line knowledge management screens. Works with
> organization web designers, data managers and programmers to support
> and implement the organization's knowledge management program.
> Requires an understanding of knowledge management principles,
> procedures and processes. Responsible for supporting the work of the
> organization's knowledge management team.
>
> **Educational Requirements:** Bachelor's degree from an accredited
> college or university with a curriculum or major field of study which
> provides substantial knowledge useful in business management, computer
> science, information system, or an engineering related discipline.
>
> **Experience Requirements:** This position requires a minimum of three
> years experience, of which at least one year must be specialized.
> Specialized experience includes an understanding of knowledge
> management principles and procedures, Web design, and/or Web-based
> applications. General experience includes information systems and/or
> applications development and other work in the client/server field, or
> related fields. Possesses excellent oral and written communication
> skills and a positive customer service attitude.

1.  With a Masters degree (in the fields described above): two years
    general experience of which at least one year must be specialized
    experience is required.

2.  With six years general experience of which at least one year is
    specialized, a degree is not required.