**ATTACHMENT B**

**GENERAL LOCKBOX NETWORK**

**PERFORMANCE QUESTIONNAIRE**

***For Completion by Bidding Financial Institution***

The following questionnaire has been prepared to obtain responses to
effectively evaluate your financial institution's ability to provide
lockbox services. This questionnaire must be completed and included
along with your response to the 2003 Invitation for Expression of
Interest (IEI) for the General Lockbox Network. Each question must be
answered in the order presented herein, listing the question first and
followed by the answer.

1\. Provide a brief history of your financial institution as it relates
to lockbox processing including the following:

> a Year of organization
>
> b\. Year of initiation of lockbox processing
>
> c\. Nature of relationships with affiliated companies or joint
> ventures

2\. Has your financial institution ever been terminated, sanctioned or
penalized for failure to perform any duty described in any agreement,
Memorandum of Understanding or contract for lockbox services? If so,
please provide dates and circumstances.

3\. Do you subscribe to the Phoenix Hecht Quality Index report? If so,
please provide your latest rating.

4\. Do you send questionnaires to your customers on an annual basis to
rate your financial institution's performance? If so, please provide a
summary of the results from all customers.

5\. Describe examples of your financial institution's commitment to
innovation in lockbox services. Include the number and experience of
employees dedicated to this processing, approach to check
conversion/truncation, and any other significant information.

6\. Discuss the overall business objectives of your financial
institution with respect to general lockbox transaction processing.
Comment on any present or planned areas of emphasis over the next three
to five years.

7\. Describe the approach to account administration, e.g., account team,
client account executives, support by administrative units. Elaborate on
the support staff, size of the staff, and hours of availability.

8\. Provide the number of commercial and government accounts for which
your financial institution provides lockbox services, and the volume of
transactions processed by your financial institution. How have these
volumes changed over the last three years?

9\. Discuss services currently provided to commercial or Federal
government clients similar to those required in this IEI. A brief
description of current deposit reporting services, customer service
capabilities, and response and down time statistics with existing
services must be included.

10\. Briefly describe what distinguishes your financial institution from
competitors.

**GENERAL LOCKBOX NETWORK**

**Certification Page**

**PERFORMANCE QUESTIONNAIRE**

***For Completion by Bidding Financial Institutions***

This questionnaire is submitted by [\[Financial Institution
Name\]]{.underline} to FMS in response to the 2003 Invitation for
Expression of Interest in the General Lockbox Network.

The undersigned, on behalf of [\[Financial Institution
Name\]]{.underline} agrees/certifies:

> 1\. That all factual statements made in the attached response are true
> and correct;
>
> 2\. To provide General Lockbox services set out in the Invitation's
> Technical Requirements in accordance with this IEI,
>
> 3\. To accept terms and conditions as outlined in the Invitation's
> Designation and Authorization of Financial Agent (DFA); and
>
> 4\. That the undersigned possesses authority to make these
> representations on behalf of the undersigned's financial institution.
>
> Name:
>
> Title:
>
> Financial Institution:
>
> Date: