![](media/image1.wmf){width="2.888888888888889in"
height="0.4444444444444444in"}![](media/image2.wmf){width="1.7875in"
height="2.0743055555555556in"}

![](media/image3.wmf){width="3.6243055555555554in"
height="2.6972222222222224in"}

![](media/image4.wmf){width="1.823611111111111in" height="2.0875in"}

FedTraveler.com Operational Architecture

**DRAFT**

Version FT-401-OPARCH-GSA-V2.0\
Submitted by EDS\
2/12/2004

![](media/image5.png){width="1.1597222222222223in" height="0.6625in"}

# Revision Chart {#revision-chart .unnumbered}

  --------- ------------------- ----------------------------- -------------
  Version   Primary Author(s)   Description of Version        Date
                                                              Completed

  1.0       Mark Cronk          Initial                       1/12/2004

  2.0       Mark Cronk          Incorporated GSA Comments     2/12/2004
  --------- ------------------- ----------------------------- -------------

Approvals

We, the undersigned, accept this document as a stable work product to be
placed under formal change control as described by the *Configuration
Management* document.

  --------------------------------------- ------- -----------------------
                                                  

  Sponsor                                         Date

                                                  

  Project Manager                                 Date

                                                  

  Leadership Team                                 Date

                                                  

  Stakeholder(s)                                  Date
  --------------------------------------- ------- -----------------------

Table of Contents

[**Revision Chart i**](#revision-chart)

[1.0 Introduction 1](#introduction)

[2.0 Performance Reference Model (PRM) Alignment
3](#performance-reference-model-prm-alignment)

[2.1 Mission and Business Results 3](#mission-and-business-results)

[2.2 Customer Results 4](#customer-results)

[2.3 Processes and Activities 4](#processes-and-activities)

[2.4 Technology 4](#technology)

[3.0 Business Reference Model (BRM) Alignment
5](#business-reference-model-brm-alignment)

[4.0 Service Component Reference Model (SRM) Alignment
6](#service-component-reference-model-srm-alignment)

[4.1 Customer Services 6](#customer-services)

[4.2 Process Automation Services 8](#process-automation-services)

[4.3 Business Management Services 8](#business-management-services)

[4.4 Digital Asset Services 10](#digital-asset-services)

[4.5 Business Analytical Services 12](#business-analytical-services)

[4.6 Back-Office Services 13](#back-office-services)

[4.7 Support Services 15](#support-services)

[5.0 Data and Reference Model (DRM) Alignment
18](#data-and-reference-model-drm-alignment)

[6.0 Technical Reference Model (TRM) Alignment
20](#technical-reference-model-trm-alignment)

[6.1 Service Access and Delivery 21](#service-access-and-delivery)

[6.1.1 Access Channels 21](#access-channels)

[6.1.2 Delivery Channels 22](#delivery-channels)

[6.1.3 Service Requirements 22](#service-requirements)

[6.1.4 Service Transport 23](#service-transport)

[6.2 Service Platform and Infrastructure
24](#service-platform-and-infrastructure)

[6.2.1 Supporting Platforms 25](#supporting-platforms)

[6.2.2 Delivery Servers 25](#delivery-servers)

[6.2.3 Software Engineering 25](#software-engineering)

[6.2.4 Database / Storage 27](#database-storage)

[6.2.5 Hardware / Infrastructure 28](#hardware-infrastructure)

[6.3 Component Framework 33](#component-framework)

[6.3.1 Security 34](#security)

[6.3.2 Presentation and Interface 36](#presentation-and-interface)

[6.3.3 Business Logic 36](#business-logic)

[6.3.4 Data Interchange 36](#data-interchange)

[6.3.5 Data Management 37](#data-management)

[6.4 Service Interface and Integration
37](#service-interface-and-integration)

[6.4.1 Integration 39](#integration)

[6.4.2 Interoperability 40](#interoperability)

[6.4.3 Interface 41](#interface)

[Appendix A: eTravel Service (eTS) Service Reference Model (SRM)
Checklist
A-1](#appendix-a-etravel-service-ets-service-reference-model-srm-checklist)

[Appendix B: eTravel Service (eTS) Technical Reference Model (TRM)
Checklist
B-1](#appendix-b-etravel-service-ets-technical-reference-model-trm-checklist)

[Appendix C: Voluntary Product Accessibility Template (VPAT)
C-1](#appendix-c-voluntary-product-accessibility-template-vpat)

Exhibits and Tables

[Exhibit 1-1, Federal Enterprise Architecture
1](#__RefHeading___Toc64279416)

[Exhibit 2-1: FEA Performance Reference Model
3](#__RefHeading___Toc64279417)

[Exhibit 4-1, FedTraveler.com Functional Overview
6](#__RefHeading___Toc64279418)

[Exhibit 6-1, FedTraveler.com Architecture
20](#__RefHeading___Toc64279419)

[Exhibit 6.2-1, FedTraveler.com Software Components
24](#__RefHeading___Toc64279420)

[Exhibit 6.2.4-1: FedTraveler.com Hardware Architecture
28](#__RefHeading___Toc64279421)

[Exhibit 6.2.4-2, FedTraveler.com Interconnections
29](#__RefHeading___Toc64279422)

[Table 6.2.4-1, Interconnecting Systems with FedTraveler
30](#__RefHeading___Toc64279423)

[Exhibit 6.2.4-3, Scalability Dimensions
30](#__RefHeading___Toc64279424)

[Exhibit 6.2.4-4, FedTraveler.com Scalability by Instance Expansion
3](#__RefHeading___Toc64279425)1

[Exhibit 6.2.4-5, FedTraveler.com Scalability by Instance Replication
32](#__RefHeading___Toc64279425)

[Exhibit 6.3.1-1, FedTraveler.com Security Levels
34](#__RefHeading___Toc64279426)

[Exhibit 6.3.1-2, FedTraveler.com Security Overview
35](#__RefHeading___Toc64279427)

[Exhibit 6.3.6-1: FedTraveler.com Interfaces
38](#__RefHeading___Toc64279428)

# Introduction

The Federal Enterprise Architecture -- Program Management Office
(FEA-PMO) provides a Government-wide enterprise framework that allows
agencies to share and use common data, information, and business
functions across government agencies. Comprising five distinct layers,
as shown in Exhibit 1-1, Federal Enterprise Architecture, this
enterprise architecture framework enables government agencies to
streamline and optimize business processes while facilitating continuous
process improvement and delivering service excellence to the eTS
community.

![](media/image7.png){width="5.46875in" height="2.5520833333333335in"}

[]{#__RefHeading___Toc64279416 .anchor}Exhibit 1-1, Federal Enterprise
Architecture

Expanding on FEA-PMO initiatives by defining a Web-based, enterprise
architecture in support of the eTS program begins with the adoption of
industry standards to create a common architecture framework across the
enterprise. By aligning enabling technologies that adhere to industry
standards and support defined business processes, FedTraveler.com
provides consistency and reuse of architecture components that will
lower the total cost of ownership across the enterprise and use existing
investments by seamlessly integrating existing applications into the
FedTraveler.com common enterprise framework.

Aligned with the FEA and industry standards, the FedTraveler.com
approach enables the GSA and government agencies to deploy a Web-based
enterprise architecture that uses existing government investments, while
streamlining and optimizing functional business processes across
government agencies, through continuous process improvement. This
approach results in a low-risk solution that delivers service excellence
to the eTS community.

This operational architecture document describes the FedTraveler.com
technical environment in the context of the FEA and includes the
following:

-   Applications

-   Operating systems and platforms

-   Databases and data stores

-   User interfaces

-   Network and Internet connectivity

-   Data flows

```{=html}
<!-- -->
```
-   Linkages among users, service components, and travel resources.

The following sections present the FedTraveler.com architecture in terms
of the Performance Reference Model (PRM), Business Reference Model
(BRM), Service Component Reference Model (SRM), and Technical Reference
Model (TRM).

# Performance Reference Model (PRM) Alignment

[This section is in a "To Be Determined" state as requested by the PMO.
It will be updated at a later time.]{.mark}

The PRM is a \"reference model\" or standardized framework to measure
the performance of major information technology (IT) investments and
their contribution to program performance. The PRM's three principal
purposes are to:

-   Help produce enhanced performance information to improve strategic
    and daily decision-making

-   Improve the alignment and better articulate the contribution of
    inputs to outputs and outcomes, thereby creating a clear \"line of
    sight\" to desired results

```{=html}
<!-- -->
```
-   Identify performance improvement opportunities that span traditional
    organizational structures and boundaries.

The PRM attempts to leverage the best of existing approaches to
performance measurement in the public and private sectors, including the
Balanced Scorecard, Baldrige Criteria, Value Measurement Methodology,
program logic models, the value chain, and the theory of constraints. In
addition, the PRM was influenced by that which agencies currently
measure through Program Assessment Rating Tool (PART) assessments,
Government Performance and Results Act (GPRA), Enterprise Architecture,
and Capital Planning and Investment Control. Agencies\' use of the PRM
will populate the model over time. As shown in Exhibit 2-1, FEA
Performance Reference Model, the PRM currently comprises four
measurement areas: Mission and Business Results, Customer Results,
Processes and Activities, and
Technology.![](media/image8.png){width="4.072916666666667in"
height="3.808333333333333in"}

## Mission and Business Results

The Mission and Business Results Measurement Area of the PRM is intended
to capture the outcomes agencies seek to achieve. These outcomes are
usually developed during the agency budget and strategic planning
process prescribed under GPRA.

## Customer Results

The Customer Results Measurement Area of the PRM is intended to capture
how well an agency or specific process within an agency serves its
customers. This is a critical aspect of successful e‑Government.

## Processes and Activities

The Processes and Activities Measurement Area is intended to capture the
outputs that are the direct result of the process that an IT initiative
supports. These outputs are much more under the control of federal
programs and usually contribute to or influence outcomes that are
Mission and Business Results and Customer Results. This measurement area
also captures key aspects of processes or activities that must be
monitored and/or improved.

##  Technology

The Technology Measurement Area is designed to capture key elements of
performance that directly relate to the IT initiative. An IT initiative
usually can include applications, infrastructure, or services provided
in support of a process or program.

# Business Reference Model (BRM) Alignment

\"The Business Reference Model (BRM) is a function-driven framework for
describing the business operations of the Federal Government independent
of the agencies that perform them.\"

The electronic travel (eTravel) project is grounded in the President's
e-Government (E-Gov) initiative and the Administration's commitment to
employ the latest technology to create a more efficient,
citizen-centered Federal Government. The eTravel project was launched in
response to the President's Management Agenda. Its mission is to improve
the Federal Government's internal efficiency and effectiveness. eTravel
is a collaborative, inter-agency initiative whose purpose is to realize
operational efficiencies, cost-savings, and increased service to the
Federal traveler through a common, automated, and integrated approach to
managing Federal Government travel functions.

FedTraveler.com provides a travel management solution based on
streamlined business processes and uses the latest Web technologies for
service delivery. This Web-based, end-to-end travel management service
is for use by all Executive Branch departments and agencies of the
Federal Government.

The eTravel Service (eTS) is part of the Management of Government
Resources business area under the Federal Enterprise Architecture (FEA)
Business Reference Model (BRM). Management of Government Resources
refers to the back office support activities that enable the government
to operate effectively. eTS is in the Travel sub-function within the
Administrative Management line of business. It involves the day-to-day
management and maintenance of the internal infrastructure. eTS is
provided under a vendor-owned, vendor-hosted, vendor-operated model.
Consequently, the government does not own any infrastructure related to
vendors' eTS solutions, and any reuse of the services or their
components must be contracted for explicitly with the vendors.

# Service Component Reference Model (SRM) Alignment

The Service Component Reference Model (SRM) is a business and
performance-driven, functional framework that classifies service
components with respect to the way they support business and performance
objectives.

FedTraveler.com provides a Web-based, integrated, end-to-end,
government-compliant, e-travel service. Exhibit 4-1, FedTraveler.com
Functional Overview, provides a functional overview of the
FedTraveler.com services, which offer end-to-end travel management
anywhere at any time, over the Web or by placing a telephone call to a
toll-free call center. Travel services include: travel planning and cost
estimating; travel authorization; booking reservations; filing,
processing, and approval of official travel claims; reporting; data
exchange; and fulfillment services. The FedTraveler.com architecture
includes the Quality Agent booking engine. Additional booking engines
are supported through FedTraveler.com integration services. The
following sections present the alignment of the FedTraveler.com
architecture with the FEA SRM.

![](media/image9.wmf){width="6.15625in" height="2.96875in"}

[]{#__RefHeading___Toc64279418 .anchor}Exhibit 4-1, FedTraveler.com
Functional Overview

## Customer Services

The SRM Customer Services Domain defines the set of capabilities that
are directly related to an internal or external customer, the business'
interaction with the customer, and the customer-driven activities or
functions. The Customer Services domain represents the capabilities and
services that are at the front-end of a business and interface at
varying levels with the customer.

FedTraveler.com provides the following customer services:

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+=======================================================================+
| **Service Standard:\                                                  |
| Customer Relationship Management (CRM)** - defines the set of         |
| capabilities that are used to plan, schedule and control the          |
| activities between the customer and the enterprise both before and    |
| after a product or service is offered.                                |
+-----------------------------------------------------------------------+
| **Call Center Management** - defines the set of capabilities that     |
| handle telephone sales and/or service to the end customer.            |
|                                                                       |
| The FedTraveler.com call center answers questions and helps travelers |
| with travel arrangements. This is described in the Management Plan.   |
+-----------------------------------------------------------------------+
| **Sales and Marketing -** defines the set of capabilities that        |
| facilitate the promotion of a product or service and capture of new   |
| business.                                                             |
|                                                                       |
| The FedTraveler.com sales and marketing team works with GSA and       |
| Federal agencies to promote the service. This is described in the     |
| Management Plan.                                                      |
+-----------------------------------------------------------------------+
| **Product Management** - defines the set of capabilities that         |
| facilitate the creation and maintenance of products and services.     |
|                                                                       |
| The FedTraveler.com engineering and operations teams handle creation  |
| and maintenance of the FedTraveler.com service. This is described in  |
| the Management Plan.                                                  |
+-----------------------------------------------------------------------+
| **Brand Management** - defines the set of capabilities that support   |
| the application of a trade name to a product or service as well as    |
| developing an awareness for the name.                                 |
|                                                                       |
| The FedTraveler.com sales and marketing team manages the              |
| FedTraveler.com brand and works with GSA and Federal agencies to      |
| promote the service. This is described in the Management Plan.        |
+-----------------------------------------------------------------------+
| **Customer and Account Management** -- defines the set of             |
| capabilities that support the retention and delivery of a service or  |
| product to an organization\'s clients.                                |
|                                                                       |
| The FedTraveler.com sales team manages the FedTraveler.com brand and  |
| works with GSA and Federal agencies to promote the service. This is   |
| described in the Management Plan.                                     |
+-----------------------------------------------------------------------+
| **Contact Management** -- defines the set of capabilities that keep   |
| track of people and the related activities of an organization.        |
|                                                                       |
| The FedTraveler.com sales handles contact management. This is         |
| described in the Management Plan.                                     |
+-----------------------------------------------------------------------+
| **Partner Relationship Management** -- defines the set of             |
| capabilities that are used to plan and control the activities between |
| an organization, its stakeholders and business partners, including    |
| third parties that support services to an organization's stakeholders |
|                                                                       |
| The FedTraveler.com sales handles contact management. This is         |
| described in the Management Plan.                                     |
+-----------------------------------------------------------------------+
| **Customer Feedback** -- defines the set of capabilities that are     |
| used to collect, analyze and handle comments and feedback from an     |
| organization\'s customers.                                            |
|                                                                       |
| FedTraveler.com solicits customer feedback to support continuous      |
| quality improvement of the FedTraveler.com service. This is described |
| in the Management Plan.                                               |
+-----------------------------------------------------------------------+
| **Surveys** - define the set of capabilities that are used to collect |
| useful information from an organization\'s customers.                 |
|                                                                       |
| Surveys are used to solicit customer feedback to support continuous   |
| quality improvement of the FedTraveler.com service. This is described |
| in the Management Plan.                                               |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Customer Preferences**- defines the set of capabilities that allow an |
| organization\'s customers to change a user interface and they way     |
| that data is displayed.                                               |
+-----------------------------------------------------------------------+
| **Personalization** -- defines the set of capabilities to change a    |
| user interface and how data is displayed.                             |
|                                                                       |
| The FedTraveler.com system includes features supporting               |
| personalization. This accomplished by associating information and     |
| work lists with the user's ID.                                        |
+-----------------------------------------------------------------------+
| **Alerts and Notifications** -- defines the set of capabilities that  |
| allow a customer to be contacted in relation to a subscription or     |
| service of interest.                                                  |
|                                                                       |
| FedTraveler.com sends alerts and notifications to customers using     |
| email.                                                                |
+-----------------------------------------------------------------------+
| **Profile Management** -- defines the set of capabilities that allow  |
| for the maintenance and modification of a customer\'s account         |
| information related to their profile.                                 |
|                                                                       |
| The FedTraveler.com system includes profile management features       |
| allowing users to modify their account information in their profile.  |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Customer Initiated Assistance** - defines the set of capabilities     |
| that allow customers to proactively seek assistance and service from  |
| an organization.                                                      |
+-----------------------------------------------------------------------+
| **Online Help** -- defines the set of capabilities that provide an    |
| electronic interface to customer assistance.                          |
|                                                                       |
| The FedTraveler.com system allows users to request assistance through |
| the web interface and with email.                                     |
+-----------------------------------------------------------------------+
| **Online Tutorials** -- defines the set of capabilities that provide  |
| an electronic interface to educate and assist customers.              |
|                                                                       |
| The FedTraveler.com web site includes tutorials on the use of the     |
| FedTraveler.com system.                                               |
+-----------------------------------------------------------------------+
| **Self-Service** -- defines the set of capabilities that allow an     |
| organization\'s customers to sign up for a particular service at      |
| their own initiative.                                                 |
|                                                                       |
| The FedTraveler.com system provides comprehensive self-service travel |
| management -- including travel planning, booking, ticketing, and      |
| expense reporting.                                                    |
+-----------------------------------------------------------------------+
| **Reservations / Registration** -- defines the set of capabilities    |
| that allow electronic enrollment and confirmations for services.      |
|                                                                       |
| The FedTraveler.com system provides comprehensive travel management   |
| -- including travel planning, booking reservations/registration,      |
| ticketing, and expense reporting.                                     |
+-----------------------------------------------------------------------+
| **Assistance Request** - defines the set of capabilities that support |
| the solicitation of support from a customer.                          |
|                                                                       |
| FedTraveler.com supports assistance requests from users via the web,  |
| email, and toll-free call.                                            |
+-----------------------------------------------------------------------+

## Process Automation Services

The SRM Process Automation Services Domain defines the set of
capabilities that support the automation of process and management
activities to assist in effectively managing the business. The Process
Automation Services domain represents the services and capabilities that
serve to automate and facilitate the processes associated with tracking,
monitoring, and maintaining liaison throughout an organization's
business cycle.

FedTraveler.com provides the following process automation services:

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Tracking and Workflow** - defines the set of capabilities for         |
| automatic monitoring and routing of documents to the users            |
| responsible for working on them to support each step of the business  |
| cycle.                                                                |
+-----------------------------------------------------------------------+
| **Process Tracking** -- defines the set of capabilities to allow the  |
| monitoring of activities within the business cycle.                   |
|                                                                       |
| The FedTraveler.com system supports process tracking with its         |
| work-flow subsystem.                                                  |
+-----------------------------------------------------------------------+

## Business Management Services

The SRM Business Management Services Domain defines the set of
capabilities that support the management of business functions and
organizational activities that maintain continuity across the business
and value-chain participants. The Business Management Services domain
represents the capabilities and services that are necessary within a
business operation for projects, programs, and planning to be managed
successfully.

FedTraveler.com provides the following business management services:

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+=======================================================================+
| **Service Standard:\                                                  |
| Management of Process** - defines the set of capabilities that        |
| regulate the activities surrounding the business cycle of an          |
| organization.                                                         |
+-----------------------------------------------------------------------+
| **Change Management** -- defines the set of capabilities that control |
| the process for updates or modifications to the existing documents,   |
| software or business processes of an organization.                    |
|                                                                       |
| The FedTraveler.com PMO handles change management for                 |
| FedTraveler.com. This is described in the Management Plan.            |
+-----------------------------------------------------------------------+
| **Configuration Management** -- defines the set of capabilities that  |
| control the hardware and software environments, as well as documents  |
| of an organization.                                                   |
|                                                                       |
| The FedTraveler.com PMO handles configuration management for          |
| FedTraveler.com. This is described in the Management Plan.            |
+-----------------------------------------------------------------------+
| **Requirements Management** -- defines the set of capabilities for    |
| gathering, analyzing and fulfilling the needs and prerequisites of an |
| organization\'s efforts.                                              |
|                                                                       |
| The FedTraveler.com PMO handles requirements management for           |
| FedTraveler.com. This is described in the Management Plan.            |
+-----------------------------------------------------------------------+
| **Program / Project Management** -- defines the set of capabilities   |
| for the management and control of a particular effort of an           |
| organization.                                                         |
|                                                                       |
| The FedTraveler.com PMO handles project/program management for        |
| FedTraveler.com. This is described in the Management Plan.            |
+-----------------------------------------------------------------------+
| **Governance / Policy Management** -- defines the set of capabilities |
| intended to influence and determine decisions, actions, business      |
| rules and other matters within an organization.                       |
|                                                                       |
| The FedTraveler.com PMO handles governance / policy management for    |
| FedTraveler.com. This is described in the Management Plan.            |
+-----------------------------------------------------------------------+
| **Quality Management** - defines the set of capabilities intended to  |
| help determine the level of assurance that a product or service will  |
| satisfy certain requirements.                                         |
|                                                                       |
| The FedTraveler.com PMO handles quality management for                |
| FedTraveler.com. This is described in the Management Plan.            |
+-----------------------------------------------------------------------+
| **Business Rule Management** -- defines the set of capabilities for   |
| the management of the enterprise processes that support an            |
| organization and its policies.                                        |
|                                                                       |
| The FedTraveler.com PMO handles business rules management for         |
| FedTraveler.com. This is described in the Management Plan. The        |
| FedTraveler.com system also support travel management rules           |
| management for client agencies.                                       |
+-----------------------------------------------------------------------+
| **Risk Management** -- defines the set of capabilities that support   |
| the identification and probabilities or chances of hazards as they    |
| relate to a task, decision or long-term goal.                         |
|                                                                       |
| The FedTraveler.com PMO handles risk management for FedTraveler.com.  |
| This is described in the Management Plan.                             |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Organizational Management** -- defines the set of capabilities that   |
| support both collaboration and communication within an organization.  |
+-----------------------------------------------------------------------+
| **Workgroup/Groupware** - defines the set of capabilities that        |
| support multiple users working on related tasks.                      |
|                                                                       |
| The FedTraveler.com PMO uses a variety of methods to support team     |
| collaboration including email, conference calls, net meeting, and     |
| shared workspace on servers.                                          |
+-----------------------------------------------------------------------+
| **Network Management** - defines the set of capabilities involved in  |
| monitoring and maintaining a communications network in order to       |
| diagnose problems, gather statistics and provide general usage.       |
|                                                                       |
| The FedTraveler.com operations team handles network management. Day   |
| to day network management is provided by our hosting facilities.      |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Supply Chain Management (SCM)** - defines the set of capabilities for |
| planning, scheduling and controlling a supply chain and the sequence  |
| of organizations and functions that mine, make or assemble materials  |
| and products from manufacturer to wholesaler to retailer to consumer. |
+-----------------------------------------------------------------------+
| **Sourcing Management** -- defines the set of capabilities that       |
| support the supply of goods or services as well as the tracking and   |
| analysis of costs for these goods.                                    |
|                                                                       |
| The FedTraveler.com system presents the available travel resources    |
| (e.g. air, hotel, and car) and their costs in response to user        |
| queries.                                                              |
+-----------------------------------------------------------------------+
| **Catalog Management** -- defines the set of capabilities that        |
| support the listing of available products or services that an         |
| organization offers.                                                  |
|                                                                       |
| FedTraveler.com automatically presents lists of available travel      |
| resources (e.g. air, hotel, and car) in response to user queries.     |
| These are drawn from available GDS.                                   |
+-----------------------------------------------------------------------+
| **Ordering / Purchasing** -- defines the set of capabilities that     |
| allow the placement of request for a product.                         |
|                                                                       |
| The FedTraveler.com system supports the purchase/reservation of       |
| travel resources (e.g. air, hotel, and car).                          |
+-----------------------------------------------------------------------+
| **Invoice / Requisition** **Tracking and Approval** -- defines the    |
| set of capabilities that support the identification of where a        |
| shipment or delivery is within the business cycle.                    |
|                                                                       |
| The FedTraveler.com system support travel voucher processing.         |
+-----------------------------------------------------------------------+
| **Storefront / Shopping Cart** - defines the set of capabilities that |
| support the online equivalent of the supermarket cart, where orders   |
| and merchandise are placed.                                           |
|                                                                       |
| The FedTraveler.com system presents a storefront of available travel  |
| resources and allows the traveler to shop for the travel resources    |
| that best meet their needs.                                           |
+-----------------------------------------------------------------------+

## Digital Asset Services

The SRM Digital Asset Services Domain defines the set of capabilities
that support the generation, management and distribution of intellectual
capital and electronic media across the business and extended
enterprise.

FedTraveler.com provides the following digital asset services:

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+=======================================================================+
| **Service Standard:\                                                  |
| Content Management** -- defines the capabilities that manage the      |
| storage, maintenance and retrieval of documents and information of a  |
| system or website.                                                    |
+-----------------------------------------------------------------------+
| **Content Authoring** -- defines the capabilities that allow for the  |
| creation of tutorials, CBT courseware, Web sites, CD-ROMs and other   |
| interactive programs.                                                 |
|                                                                       |
| The FedTraveler.com engineering team handles content authoring for    |
| the FedTraveler.com web site.                                         |
+-----------------------------------------------------------------------+
| **Content Review and Approval** -- defines the capabilities that      |
| allow for the approval of interactive programs.                       |
|                                                                       |
| The FedTraveler.com engineering team handles content review and       |
| approval for the FedTraveler.com web site.                            |
+-----------------------------------------------------------------------+
| **Content Publishing and Delivery** -- defines the set of             |
| capabilities that allow for the propagation of interactive programs.  |
|                                                                       |
| The FedTraveler.com engineering team handles content publishing and   |
| delivery for the FedTraveler.com web site.                            |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Document Management** -- defines the set of capabilities that control |
| the capture and maintenance of an organization\'s documents and       |
| files.                                                                |
+-----------------------------------------------------------------------+
| **Library / Storage** -- defines the set of capabilities that support |
| document and data warehousing and archiving.                          |
|                                                                       |
| Travel data is maintained in online storage until no longer needed    |
| and is then archived to offline storage. The FedTraveler.com system   |
| stores online data in Oracle and SQL Server database systems.         |
+-----------------------------------------------------------------------+
| **Document Review and Approval** -- defines the set of capabilities   |
| that support the editing and commendation of documents before         |
| releasing them.                                                       |
|                                                                       |
| Travel document review and approval is supported by the               |
| FedTraveler.com workflow subsystem.                                   |
+-----------------------------------------------------------------------+
| **Document Conversion** -- defines the set of capabilities that       |
| support the changing of files from one type of format to another.     |
|                                                                       |
| Document conversion is handled by either the native FedTraveler.com   |
| integration services or the SeeBeyond integration broker.             |
+-----------------------------------------------------------------------+
| **Indexing** -- defines the set of capabilities that support the      |
| rapid retrieval of documents through a structured numbering           |
| construct.                                                            |
|                                                                       |
| The FedTraveler.com system uses the indexing features of our Oracle   |
| and SQL Server database systems.                                      |
+-----------------------------------------------------------------------+
| **Classification** -- defines the set of capabilities that support    |
| the categorization of documents.                                      |
|                                                                       |
| Document classification is handled by either the native               |
| FedTraveler.com integration services or the SeeBeyond integration     |
| broker.                                                               |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Knowledge Management** - defines the set of capabilities that support |
| the identification, gathering and transformation of documents,        |
| reports and other sources into meaningful information.                |
+-----------------------------------------------------------------------+
| **Information Retrieval** -- defines the set of capabilities that     |
| allow access to data and information for use by an organization and   |
| its stakeholders.                                                     |
|                                                                       |
| Travel information retrieval is supported by the FedTraveler.com      |
| integration with the available GDS.                                   |
+-----------------------------------------------------------------------+
| **Information Mapping / Taxonomy** -- defines the set of capabilities |
| that support the creation and maintenance of relationships between    |
| data entities, naming standards and categorization.                   |
|                                                                       |
| Information mapping / taxonomy is handled by either the native        |
| FedTraveler.com integration services or the SeeBeyond integration     |
| broker.                                                               |
+-----------------------------------------------------------------------+
| **Information Sharing** -- defines the set of capabilities that       |
| support the use of documents and data in a multi-user environment for |
| use by an organization and its stakeholders.                          |
|                                                                       |
| Travel information from the GDS is available to all FedTraveler.com   |
| users.                                                                |
+-----------------------------------------------------------------------+
| **Knowledge Capture** -- defines the set of capabilities that         |
| facilitate collection of data and information.                        |
|                                                                       |
| Travel information is gathered from the GDS and presented to          |
| FedTraveler.com users in the best format to support selection of the  |
| most cost effective options.                                          |
+-----------------------------------------------------------------------+
| **Knowledge Discovery** - defines the set of capabilities that        |
| facilitate the identification of useful information from data.        |
|                                                                       |
| Travel information is gathered from the GDS and presented to          |
| FedTraveler.com users in the best format to support selection of the  |
| most cost effective options.                                          |
+-----------------------------------------------------------------------+
| **Knowledge Distribution and Delivery** - defines the set of          |
| capabilities that support the transfer of knowledge to the end        |
| customer.                                                             |
|                                                                       |
| Travel knowledge is delivered to FedTraveler.com users through the    |
| web/browser interface.                                                |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Records Management** - defines the set of capabilities to support the |
| storage, protection, archiving, classification and retirement of      |
| documents and information.                                            |
+-----------------------------------------------------------------------+
| **Record Linking / Association** - defines the set of capabilities    |
| that support the correlation between logical data and information     |
| sets.                                                                 |
|                                                                       |
| Record linking/association is supported by our Oracle and SQL Server  |
| database systems.                                                     |
+-----------------------------------------------------------------------+
| **Document Classification** -- defines the set of capabilities that   |
| support the categorization of documents and artifacts, both           |
| electronic and physical.                                              |
|                                                                       |
| The FedTraveler.com system supports document classification as part   |
| of its workflow subsystem.                                            |
+-----------------------------------------------------------------------+
| **Document Retirement** -- defines the set of capabilities that       |
| support the termination or cancellation of documents and artifacts    |
| used by an organization and its stakeholders.                         |
|                                                                       |
| Travel records are retired from the FedTraveler.com databases when    |
| they are no longer needed to support agencies and to meet applicable  |
| laws.                                                                 |
+-----------------------------------------------------------------------+

## Business Analytical Services

The SRM Business Analytical Services Domain defines the set of
capabilities supporting the extraction, aggregation, and presentation of
information to facilitate decision analysis and business evaluation.

FedTraveler.com provides the following business analytical services:

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+=======================================================================+
| **Service Standard:\                                                  |
| Reporting** - defines the set of capabilities that support the        |
| organization of data into useful information.                         |
+-----------------------------------------------------------------------+
| **Ad Hoc** -- defines the set of capabilities that support the use of |
| dynamic reports on an as needed basis.                                |
|                                                                       |
| Ad hoc reports are supported by the FedTraveler.com reporting         |
| subsystem.                                                            |
+-----------------------------------------------------------------------+
| **Standardized / Canned** --defines the set of capabilities that      |
| support the use of preconceived or pre-written reports.               |
|                                                                       |
| Standardized reports are supported by the FedTraveler.com reporting   |
| subsystem.                                                            |
+-----------------------------------------------------------------------+

## Back-Office Services

The SRM Back-Office Services Domain refers to the set of capabilities
that support the management of enterprise planning transactional-based
functions.

FedTraveler.com provides the following back-office services:

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+=======================================================================+
| **Service Standard:\                                                  |
| Data Management** - defines the set of capabilities that support the  |
| usage, processing and general administration of unstructured          |
| information.                                                          |
+-----------------------------------------------------------------------+
| **Data Exchange** -- defines the set of capabilities that support the |
| interchange of information between multiple systems or applications.  |
|                                                                       |
| Data exchange is handled by both the native FedTraveler.com           |
| integration services and the SeeBeyond integration broker.            |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Human Resources** - defines the set of capabilities that support the  |
| recruitment and management of personnel.                              |
+-----------------------------------------------------------------------+
| **Travel Management** -- defines the set of capabilities that support |
| the transit and mobility of an organization\'s employees for business |
| purposes.                                                             |
|                                                                       |
| Comprehensive travel management services are provided by              |
| FedTraveler.com                                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Financial Management** - defines the set of capabilities that support |
| the accounting practices and procedures that allow for the handling   |
| of revenues, funding and expenditures.                                |
+-----------------------------------------------------------------------+
| **Billing and Accounting** -- defines the set of capabilities that    |
| support the charging, collection and reporting of an organization\'s  |
| accounts.                                                             |
|                                                                       |
| Billing and accounting support of travel charges is provided by the   |
| FedTraveler.com voucher subsystem.                                    |
+-----------------------------------------------------------------------+
| **Credit / Charge** -- defines the set of capabilities that support   |
| the use of credit cards or electronic funds transfers for payment and |
| collection of products or services.                                   |
|                                                                       |
| Credit and charge support of travel charges is provided by the        |
| FedTraveler.com reservation and voucher subsystems.                   |
+-----------------------------------------------------------------------+
| **Expense Management** -- defines the set of capabilities that        |
| support the management and reimbursement of costs paid by employees   |
| or an organization.                                                   |
|                                                                       |
| Travel expense management is provided by the FedTraveler.com voucher  |
| subsystems.                                                           |
+-----------------------------------------------------------------------+
| **Payment / Settlement** -- defines the set of capabilities that      |
| support the process of accounts payable.                              |
|                                                                       |
| Travel payment and settlement support is provided by the              |
| FedTraveler.com voucher subsystems.                                   |
+-----------------------------------------------------------------------+
| **Auditing** -- defines the set of capabilities that support the      |
| examination and verification of records for accuracy.                 |
|                                                                       |
| Auditing is supported by the FedTraveler.com reporting subsystem.     |
+-----------------------------------------------------------------------+
| **Currency Translation** - defines the set of capabilities that       |
| support the calculations and differences among multiple mediums of    |
| exchange.                                                             |
|                                                                       |
| Currency translation is handled by Citibank Bank One financial        |
| clearing house.                                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Assets / Materials Management** -- defines the set of capabilities    |
| that support the acquisition, oversight and tracking of an            |
| organization\'s assets.                                               |
+-----------------------------------------------------------------------+
| **Property / Asset Management** -- defines the set of capabilities    |
| that support the identification, planning and allocation of an        |
| organization\'s physical capital and resources.                       |
|                                                                       |
| Property and asset management for FedTraveler.com is handled by the   |
| PMO.                                                                  |
+-----------------------------------------------------------------------+
| **Asset Cataloging / Identification** -- defines the set of           |
| capabilities that support the listing and specification of available  |
| assets.                                                               |
|                                                                       |
| Asset cataloging and identification for FedTraveler.com is handled by |
| the PMO.                                                              |
+-----------------------------------------------------------------------+
| **Asset Transfer, Allocation, and Maintenance** -- defines the set of |
| capabilities that support the movement, assignment, and replacement   |
| of assets.                                                            |
|                                                                       |
| Asset transfer, allocation, and maintenance for FedTraveler.com is    |
| handled by the PMO.                                                   |
+-----------------------------------------------------------------------+
| **Facilities Management** -- defines the set of capabilities that     |
| support the construction, management and maintenance of facilities    |
| for an organization.                                                  |
|                                                                       |
| Facilities management for FedTraveler.com is handled by the PMO.      |
+-----------------------------------------------------------------------+
| **Computers / Automation Management** -- defines the set of           |
| capabilities that support the identification, upgrade, allocation and |
| replacement of physical devices, including servers and desktops, used |
| to facilitate production and process-driven activities.               |
|                                                                       |
| Computers / automation management for FedTraveler.com is handled by   |
| the PMO.                                                              |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Development and Integration** - defines the set of capabilities that  |
| support the communication between hardware/software applications and  |
| the activities associated with deployment of software applications.   |
+-----------------------------------------------------------------------+
| **Legacy Integration** -- defines the set of capabilities that        |
| support the communication between newer generation hardware/software  |
| applications and the previous, major generation of hardware/software  |
| applications.                                                         |
|                                                                       |
| Legacy integration is handled by both the native FedTraveler.com      |
| integration services and the SeeBeyond integration broker.            |
+-----------------------------------------------------------------------+
| **Enterprise Application Integration** -- defines the set of          |
| capabilities that support the redesigning of disparate information    |
| systems into one system that uses a common set of data structures and |
| rules.                                                                |
|                                                                       |
| Enterprise application integration is handled by both the native      |
| FedTraveler.com integration services and the SeeBeyond integration    |
| broker.                                                               |
+-----------------------------------------------------------------------+
| **Data Integration** - defines the set of capabilities that support   |
| the organization of data from separate data sources into a single     |
| source using middleware or application integration as well as the     |
| modification of system data models to capture new information within  |
| a single system.                                                      |
|                                                                       |
| Data integration is handled by both the native FedTraveler.com        |
| integration services and the SeeBeyond integration broker.            |
+-----------------------------------------------------------------------+
| **Instrumentation and Testing** -- defines the set of capabilities    |
| that support the validation of application or system capabilities and |
| requirements.                                                         |
|                                                                       |
| FedTraveler.com testing is provided by the FedTraveler.com            |
| engineering team.                                                     |
+-----------------------------------------------------------------------+
| **Software Development** --defines the set of capabilities that       |
| support the creation of both graphical and process application or     |
| system software.                                                      |
|                                                                       |
| FedTraveler.com software development is supported by Microsoft        |
| development products described in the TRM section below.              |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Human Capital / Workforce Management** -- defines the set of          |
| capabilities that support the planning and supervision of an          |
| organization's personnel.                                             |
+-----------------------------------------------------------------------+
| **Resource Planning and Allocation** -- defines the set or            |
| capabilities that support the means for assignment of employees and   |
| assets to sustain or increase an organization\'s business.            |
|                                                                       |
| Resource planning and allocation for FedTraveler.com is managed by    |
| the PMO.                                                              |
+-----------------------------------------------------------------------+
| **Skills Management** -- defines the set of capabilities that support |
| the proficiency of employees in the delivery of an organization\'s    |
| products or services.                                                 |
|                                                                       |
| Skills management for FedTraveler.com is managed by the PMO.          |
+-----------------------------------------------------------------------+
| **Workforce Directory / Locator** -- defines the set of capabilities  |
| that support the listing of employees and their whereabouts.          |
|                                                                       |
| The workforce directory for FedTraveler.com is managed by the PMO.    |
+-----------------------------------------------------------------------+
| **Team / Org Management --** defines the set of capabilities that     |
| support the hierarchy structure and identification of employees       |
| within the various sub-groups of an organization.                     |
|                                                                       |
| Team and organization management for FedTraveler.com is managed by    |
| the PMO.                                                              |
+-----------------------------------------------------------------------+
| **Contingent Workforce Management** -- defines the set of             |
| capabilities that support the continuity of operations for an         |
| organization\'s business through the identification of alternative    |
| organization personnel.                                               |
|                                                                       |
| Contingent workforce management for FedTraveler.com is managed by the |
| PMO.                                                                  |
+-----------------------------------------------------------------------+
| **Workforce Acquisition / Optimization** - defines the set of         |
| capabilities that support the hiring and re-structuring of employees  |
| and their roles within an organization.                               |
|                                                                       |
| Workforce acquisition and optimization for FedTraveler.com is managed |
| by the PMO.                                                           |
+-----------------------------------------------------------------------+

## Support Services

The Support Services Domain defines the set of cross-functional
capabilities that can be leveraged independent of Service Domain
objective and or mission.

FedTraveler.com provides the following support services:

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+=======================================================================+
| **Service Standard:\                                                  |
| Security Management** -- defines the set of capabilities that support |
| the protection of an organization\'s hardware/software and related    |
| assets.                                                               |
+-----------------------------------------------------------------------+
| **Identification and Authentication** -- defines the set of           |
| capabilities that support obtaining information about those parties   |
| attempting to log on to a system or application for security purposes |
| and the validation of those users.                                    |
|                                                                       |
| FedTraveler.com uses an ID and PIN to validate users.                 |
|                                                                       |
| Upon the finalization of specifications for eAuthentication,          |
| FedTraveler.com will incorporate it into its identity management      |
| architecture.                                                         |
+-----------------------------------------------------------------------+
| **Access Control** -- defines the set of capabilities that support    |
| the management of permissions for logging onto a computer or network. |
|                                                                       |
| FedTraveler.com uses ID/PIN and eAuthentication to validate access.   |
| Access to the various system services/components is also based on the |
| user's role.                                                          |
+-----------------------------------------------------------------------+
| **Encryption** -- defines the set of capabilities that support the    |
| encoding of data for security purposes.                               |
|                                                                       |
| Privacy act data is encrypted in our databases. Data traversing the   |
| web is also encrypted using SSL with 128 bit encryption.              |
+-----------------------------------------------------------------------+
| **Intrusion Detection** -- defines the set of capabilities that       |
| support the detection of illegal entrance into a computer system.     |
|                                                                       |
| FedTraveler.com uses intrusion detection systems to monitor access to |
| the FedTraveler.com systems.                                          |
+-----------------------------------------------------------------------+
| **Verification** -- defines the set of capabilities that support the  |
| confirmation of authority to enter a computer system, application or  |
| network.                                                              |
|                                                                       |
| Access control is via ID/PIN and eAuthentication. Access to the       |
| various system services/components is established by the role that    |
| has been associated with the user by the system administrator.        |
+-----------------------------------------------------------------------+
| **User Management** -- defines the set of capabilities that support   |
| the administration of computer, application and network accounts      |
| within an organization.                                               |
|                                                                       |
| The FedTraveler.com system supports user management for access to the |
| FedTraveler.com system.                                               |
+-----------------------------------------------------------------------+
| **Role / Privilege Management** - defines the set of capabilities     |
| that support the granting of abilities to users or groups of users of |
| a computer, application, or network.                                  |
|                                                                       |
| The FedTraveler.com system supports role and privilege management.    |
+-----------------------------------------------------------------------+
| **Audit Trail Capture and Analysis** -- defines the set of            |
| capabilities that support the identification and monitoring of        |
| activities within an application or system.                           |
|                                                                       |
| The FedTraveler.com system supports an audit trail for travel         |
| authorization.                                                        |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Collaboration** -- defines the set of capabilities that allow for the |
| concurrent, simultaneous communication and sharing of content,        |
| schedules, messages and ideas within an organization.                 |
+-----------------------------------------------------------------------+
| **Email** - defines the set of capabilities that support the          |
| transmission of memos and messages over a network.                    |
|                                                                       |
| The FedTraveler.com system supports collaboration with email. This    |
| includes customer support and travel authorization alerts to          |
| approvers.                                                            |
+-----------------------------------------------------------------------+
| **Document Library** -- defines the set of capabilities that support  |
| the grouping and archiving of files and records on a server.          |
|                                                                       |
| The FedTraveler.com system supports both logical and physical         |
| archiving of all travel documents and records. Records are logically  |
| grouped.                                                              |
+-----------------------------------------------------------------------+
| **Task Management** -- defines the set of capabilities that support a |
| specific undertaking or function assigned to an employee.             |
|                                                                       |
| Task management for FedTraveller.com staff is handled by the PMO,     |
| Zegato, and Quality Agent.                                            |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Search** - defines the set of capabilities that support the probing   |
| and lookup of specific data from a data source.                       |
+-----------------------------------------------------------------------+
| **Query** -- defines the set of capabilities that support retrieval   |
| of records that satisfy specific query selection criteria.            |
|                                                                       |
| The FedTraveler.com system supports queries through ad-hoc reports    |
| and canned reports.                                                   |
+-----------------------------------------------------------------------+
| **Pattern Matching** -- defines the set of capabilities that support  |
| retrieval of records generated from a data source by imputing         |
| characteristics based on patterns in the content or context.          |
|                                                                       |
| The FedTraveler.com system supports pattern matching in its ad-hoc    |
| and canned reports.                                                   |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Systems Management** -- defines the set of capabilities that support  |
| the administration and upkeep of an organization's technology assets, |
| including the hardware, software, infrastructure, licenses, and       |
| components that comprise those assets.                                |
+-----------------------------------------------------------------------+
| **License Management** -- defines the set of capabilities that        |
| support the purchase, upgrade and tracking of legal usage contracts   |
| for system software and applications.                                 |
|                                                                       |
| License management for FedTraveler.com systems is managed by the PMO. |
+-----------------------------------------------------------------------+
| **Remote Systems Control** -- defines the set of capabilities that    |
| support the monitoring, administration and usage of applications and  |
| enterprise systems from locations outside of the immediate system     |
| environment.                                                          |
|                                                                       |
| Remote systems control is used to manage the FedTraveler.com systems  |
| at our hosting facilities.                                            |
+-----------------------------------------------------------------------+
| **System Resource Monitoring** -- defines the set of capabilities     |
| that support the balance and allocation of memory, usage, disk space  |
| and performance on computers and their applications.                  |
|                                                                       |
| The FedTraveler.com systems support system resource monitoring with   |
| the standard features of Microsoft Windows Server.                    |
+-----------------------------------------------------------------------+
| **Software Distribution** -- defines the set of capabilities that     |
| support the propagation, installation and upgrade of written computer |
| programs, applications and components.                                |
|                                                                       |
| Since the FedTraveler.com service does not require special software   |
| to be loaded on user systems, software is only distributed to our     |
| servers. This is supported by standard Microsoft Windows Server       |
| features.                                                             |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Forms Management** -- defines the set of capabilities that support    |
| the creation, modification, and usage of physical or electronic       |
| documents used to capture information within the business cycle.      |
+-----------------------------------------------------------------------+
| **Forms Creation** -- defines the set of capabilities that support    |
| the design and generation of electronic or physical forms and         |
| templates for use within the business cycle by an organization and    |
| its stakeholders.                                                     |
|                                                                       |
| Forms within the FedTraveler.com system are implemented as web pages. |
+-----------------------------------------------------------------------+
| **Forms Modification** - defines the set of capabilities that support |
| the maintenance of electronic or physical forms, templates and their  |
| respective elements and fields.                                       |
|                                                                       |
| Forms modification within the FedTraveler.com system are supported as |
| changes to web pages.                                                 |
+-----------------------------------------------------------------------+

# Data and Reference Model (DRM) Alignment

Currently, there is no scheduled release date for the Data and
Information Reference Model (DRM). The Data and Information Reference
Model (DRM) will describe, at an aggregate level, the data and
information that support program and business line operations. The model
will aid in describing the types of interaction and exchanges that occur
between the Federal Government and its various customers,
constituencies, and business partners.

The DRM will categorize the government\'s information along general
content areas and decompose those content areas into greater levels of
detail. The DRM establishes a commonly understood classification for
Federal data and leads to the identification of duplicative data
resources. A common data model will streamline the processes associated
with information exchange both within the Federal Government between the
government and its external stakeholders.

<http://feapmo.gov/feaDrm.asp>

FedTraveler.com keeps electronic travel and transportation records
according to record retention requirements authorized by the National
Archives and Records Administration (NARA) and the Internal Revenue
Service (IRS). Data is only be purged from the eTS repository after the
expiration or termination of a task order from a federal agency that
uses Travel Plans, and Local and Expense Report modules. Prior to the
expiration or termination, all Travel Plans and Local and Expense Report
data is copied to durable media such as a CD-ROM. However, following the
execution of a scheduled archive event, the travel documents are
available for real-time query and reporting for up to three years. The
flexibility of FedTraveler.com provides departments, agencies, and
subordinate organizations the option of downloading copies of completed
travel documents across a secured network using data encryption. The
agency can initiate the request for download and FedTraveler.com will
execute the request based on a preapproved periodic schedule. Data to be
downloaded will be denormalized and extracted to export tables that
contain indexed columns for data such as travel document number,
traveler name and SSN, segment-one destination and travel start date.
These data will be available for secured transfers from the data center
to the agency for secured storage.

The FedTraveler.com Data Management Plan specifies the criteria for
maintaining electronic records of travel plans and vouchers that comply
with NARA and the IRS retention specifications. The Data Management Plan
is constructed with daily, monthly, quarterly, and annual data triggers
that use the government fiscal year boundaries as the foundation for
data archiving. Once archived, all travel-related data are retained
within the data repository or on durable media such as CD-ROM for six
years and three months. Daily and weekly backups are performed, along
with daily archive logging to maintain the ability to restore database
tables, if required. The Data Management Plan also provides the criteria
that will be used for retaining, archiving, and transferring data
following the expiration or termination of a task order.

Sharing of information between the FedTraveler.com and existing federal
agency information systems such as financial management; funds
disbursement; and other commercial, travel-related systems is critical
to the successful deployment of a true end-to-end automated electronic
travel system. To facilitate this two-way exchange of data with agency
business systems and with other commercial systems, FedTraveler.com
includes an integration capability using XML and flat files that
supports near real-time and batch modes of communication and complies
with security constraints of exchanging medium-level Sensitive But
Unclassified (SBU) data with agencies' business systems. This is
described in section 5.4, Service Interface and Integration.

# Technical Reference Model (TRM) Alignment

\"The Technical Reference Model (TRM) is a component-driven, technical
framework used to identify the standards, specifications, and
technologies that support and enable the delivery of service components
and capabilities.\"

FedTraveler.com software architecture is based on proven commercial
off-the-shelf (COTS) products. Exhibit 6-1, FedTraveler.com
Architecture, presents an overview of the architecture. Standard
Microsoft or Netscape browsers access the system. No special client
software or plug-in is required. FedTraveler.com Web servers use
HyperText Markup Language (HTML), Visual Basic, and Programming Language
(PL)-Structured Query Language (SQL) on Active Server Pages (ASPs)
hosted with Microsoft Internet Information Server (IIS) and Oracle on
Windows 2000 Advanced Server systems. The modular FedTraveler.com
architecture delivers a solution that is inherently scalable to meet
government travel demands easily. The architecture keeps costs low by
allowing system components to be distributed across cost-effective,
high-availability systems that are currently available.

Specialized modules provide individual travel management services.
Oracle provides comprehensive data management for FedTraveler.com.
Integration modules provide standard interfaces for information exchange
with the eTS data warehouse, agency financial systems, and booking and
fulfillment. This modular approach provides the flexibility to adapt
rapidly to client needs and expand capabilities to provide new services
to government organizations.

![](media/image10.wmf){width="5.1875in" height="3.40625in"}

[]{#__RefHeading___Toc64279419 .anchor}Exhibit 6-1, FedTraveler.com
Architecture

## Service Access and Delivery

Service Access and Delivery refers to the collection standard and
specifications to support external access, exchange, and delivery of
service components or capabilities. This area also includes the
Legislative and Regulator requirements governing the access and usage of
the specific service component.

### Access Channels

Access channels define the interface between FedTraveler.com and its
users whether it be a browser, personal digital assistant, or other
medium. FedTraveler.com supports the following access channels:

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Web Browser** -- Define the program that serves as your front end to  |
| the World Wide Web on the Internet. In order to view a site, you type |
| its address (URL) into the browser\'s location field.                 |
+-----------------------------------------------------------------------+
| **Internet Explorer** (Version 5.5 or later)                          |
|                                                                       |
| **Netscape Navigator** (Version 7 or later)                           |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Wireless / PDA** - Define the technologies that use transmission via  |
| the airwaves. Personal Digital Assistant (PDA) is a handheld computer |
| that serves as an organizer for personal information. It generally    |
| includes at least a name and address database, to-do list and note    |
| taker.                                                                |
+-----------------------------------------------------------------------+
| FedTraveler.com is compatible with palm 7 and the pocket pc platform. |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Collaboration Communications** -- Define the forms of electronic      |
| exchange of messages, documents, or other information. Electronic     |
| communication provides efficiency through expedited time-of-delivery. |
+-----------------------------------------------------------------------+
| **Electronic Mail** (E-Mail)                                          |
|                                                                       |
| **Facsimile** (Fax) through the FedTraveler.com help desk             |
|                                                                       |
| **Phone** -- Users can make toll-free calls to FedTraveler.com help   |
| desk for travel assistance.                                           |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Other Electronic Channels** -- Define the other various mediums of    |
| information exchange and interface between a user and an application. |
+-----------------------------------------------------------------------+
| **System to System** - System to System involves at least two         |
| computers that exchange data or interact with each other independent  |
| of human intervention or participation.                               |
|                                                                       |
| FedTraveler.com supports batch and real-time exchange of flat and XML |
| files                                                                 |
+-----------------------------------------------------------------------+
| **Web Service - Web services** (sometimes called application          |
| services) are services (usually including some combination of         |
| programming and data, but possibly including human resources as well) |
| that are made available from a business\'s web server for Web users   |
| or other Web-connected programs.                                      |
|                                                                       |
| FedTraveler.com Web services are supported through the Microsoft.NET  |
| framework and the integration broker                                  |
+-----------------------------------------------------------------------+
| **Uniform Resource Locator (URL)** -- URL is the global address of    |
| documents and other resources on the World Wide Web. The first part   |
| of the address indicates what protocol to use (i.e. "http://"), and   |
| the second part specifies the IP address or the domain name where the |
| resource is located (i.e. "www.firstgov.gov").                        |
|                                                                       |
| The FedTraveler.com URL is                                            |
| [www.FedTraveler.com](http://www.FedTraveler.com/)                    |
+-----------------------------------------------------------------------+

### Delivery Channels

Delivery channels define the level of access to applications and systems
based on the type of network used to deliver them. FedTraveler.com
supports the following delivery channels:

  -----------------------------------------------------------------------
  Supported Service Specification

  **Service Standard:\
  Internet** - The Internet is a worldwide system of computer networks in
  which users at any one computer can, if they have permission, get
  information from any other computer

  Federal users access FedTraveler.com over the Internet.

  **Service Standard:\
  Virtual Private Network (VPN)** - A private data network that makes use
  of the public telecommunication infrastructure, maintaining privacy
  through the use of a tunneling protocol and security procedures.

  Federal users can access FedTraveler.com using VPNs.
  -----------------------------------------------------------------------

### Service Requirements

Service requirements define the necessary aspects of an application,
system, or service including legislative, performance, and hosting.

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+=======================================================================+
| **Service Standard:\                                                  |
| Legislative / Compliance** - Defines the pre-requisites that an       |
| application, system or service must have mandated by congress or      |
| governing bodies.                                                     |
+-----------------------------------------------------------------------+
| **Section 508** -- Section 508 requires that Federal agencies\'       |
| electronic and information technology is accessible to people with    |
| disabilities, including employees and members of the public.          |
|                                                                       |
| Section 508 compliance is determined by requirements of each agency.  |
| FedTraveler.com has been tested for Section 508 accessibility by the  |
| Veterans Administration and found acceptable.                         |
|                                                                       |
| JAWS version 4.50.138 is used for 508 testing.                        |
+-----------------------------------------------------------------------+
| **Web Content Accessibility** - Refers to hardware and software that  |
| helps people who are physically or visually impaired.                 |
|                                                                       |
| People with physical or visual impairment can use COTS products to    |
| use the FedTraveler.com Web site.                                     |
+-----------------------------------------------------------------------+
| **Security** - Policy and procedures that protect data against        |
| unauthorized access, use, disclosure, disruption, modification or     |
| destruction.                                                          |
|                                                                       |
| FedTraveler.com incorporates policy and procedures that protect data  |
| against unauthorized access, use, disclosure, disruption,             |
| modification or destruction.                                          |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Authentication / Single Sign-on (SSO)** -- Refers a method that       |
| provides users with the ability to log-in one time, getting           |
| authenticated access to all their applications and resources.         |
+-----------------------------------------------------------------------+
| FedTraveler.com supports a SSO.                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Hosting** -- Refers to the service provider who manages and provides  |
| availability to a web site or application, often bound to a Service   |
| Level Agreement (SLA). The Hosting entity generally maintains a       |
| server farm with network support, power backup, fault tolerance,      |
| load-balancing, and storage backup.                                   |
+-----------------------------------------------------------------------+
| FedTraveler.com is provided to the Federal Government as a vendor     |
| owned, hosted, and operated offering.                                 |
+-----------------------------------------------------------------------+

### Service Transport

Service transport defines the end-to-end management of the
communications session including access and delivery protocols. These
consist of the protocols that define the format and structure of data
and information that is either accessed from a directory or exchanged
through communications.

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+=======================================================================+
| **Service Standard:\                                                  |
| Supporting Network Services** - These consist of the protocols that   |
| define the format and structure of data and information that is       |
| either accessed from a directory or exchanged through communications. |
+-----------------------------------------------------------------------+
| **Multipurpose Internet Mail Extensions (MIME)** -- MIME extends the  |
| format of Internet mail to allow non-US- American Standard Code for   |
| Information Interchange (ASCII) textual messages, non-textual         |
| messages, multi-part message bodies, and non-US-ASCII information in  |
| message headers. MIME support allows compliant email clients and      |
| servers to accurately communicate embedded information to internal    |
| and external users. (Refers to RFC 2045)                              |
|                                                                       |
| FedTraveler.com supports MIME                                         |
+-----------------------------------------------------------------------+
| **Simple Mail Transfer Protocol (SMTP)** -- SMTP facilitates transfer |
| of electronic-mail messages. It specifies how two systems are to      |
| interact, and the messages format used to control the transfer of     |
| electronic mail. (Refers to RFC821)                                   |
|                                                                       |
| All email generated by FedTraveler.com uses the SMTP protocol. The    |
| application calls Microsoft's built in component CDONTS to send       |
| emails. FedTraveler.com does not accept incoming emails.              |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Service Transport** - These consist of the protocols that define the  |
| format and structure of data and information that is either accessed  |
| from a directory or exchanged through communications.                 |
+-----------------------------------------------------------------------+
| **Transport Control Protocol (TCP**) - TCP provides transport         |
| functions, which ensures that the total amount of bytes sent is       |
| received correctly at the destination.                                |
|                                                                       |
| FedTraveler.com supports Transport Control Protocol (TCP)             |
+-----------------------------------------------------------------------+
| **Internet Protocol (IP)** - This is the protocol of the Internet and |
| has become the global standard for communications. IP accepts packets |
| from TCP, adds its own header and delivers a \"datagram\" to the data |
| link layer protocol. It may also break the packet into fragments to   |
| support the maximum transmission unit (MTU) of the network.           |
|                                                                       |
| FedTraveler.com supports Internet Protocol (IP)                       |
+-----------------------------------------------------------------------+
| **Hyper Text Transfer Protocol (HTTP)** - The communications protocol |
| used to connect to servers on the World Wide Web. It's primary        |
| function is to establish a connection with a web server and transmit  |
| HTML pages to the client browser.                                     |
|                                                                       |
| FedTraveler.com supports HyperText Transfer Protocol (HTTP)           |
+-----------------------------------------------------------------------+
| **Hyper Text Transfer Protocol Secure (HTTPS)** - The protocol for    |
| accessing a secure Web server. Using HTTPS in the URL instead of HTTP |
| directs the message to a secure port number rather than the default   |
| Web port number of 80. The session is then managed by a security      |
| protocol.                                                             |
|                                                                       |
| FedTraveler.com supports HyperText Transfer Protocol Secure (HTTPS)   |
+-----------------------------------------------------------------------+
| **File Transfer Protocol (FTP)** - A protocol used to transfer files  |
| over a TCP/IP network (Internet, UNIX, etc.). For example, after      |
| developing the HTML pages for a Web site on a local machine, they are |
| typically uploaded to the Web server using FTP. File Transfer         |
| Protocol (FTP)                                                        |
|                                                                       |
| FedTraveler.com supports FTP.                                         |
+-----------------------------------------------------------------------+

## Service Platform and Infrastructure

FedTraveler.com software architecture is based on proven COTS products
as shown in Exhibit 6.2-1, FedTraveler.com Software Components. Standard
Microsoft or Netscape browsers access the system. No special client
software or plug-in is required. Web pages use HTML, Visual Basic, and
PL-SQL on active server pages (ASP) hosted with Microsoft IIS and Oracle
on Windows 2000 Advanced Server systems. Expanded integration
capabilities are offered with the SeeBeyond integration broker.

The ASPs provide the interface to the Microsoft IIS Web server that is
responsible for Web browser pages. Visual Basic manages screen displays
and process flows. PL-SQL provides an interface with the Oracle Database
Management System (DBMS). FedTraveler.com currently uses Web services
with the .NET framework which will also be used to interface with the
FedTrip online booking engine.

![](media/image11.wmf){width="6.499305555555556in"
height="1.8972222222222221in"}

[]{#__RefHeading___Toc64279420 .anchor}Exhibit 6.2-1, FedTraveler.com
Software Components

The Service Platform and Infrastructure Area identifies the collection
of platforms, hardware, and infrastructure specifications that enable
component-based architectures' and service component re-use. Note that
the FedTraveler.com service is provided under a vendor-owned,
vendor-hosted, vendor-operated model. Consequently, the government does
not own any infrastructure related to vendors' eTS solutions, and any
reuse of the services or their components must be contracted for
explicitly with the vendors. The FedTraveler.com Service Platform and
Infrastructure Service Categories, Standards, and Specifications are
described in the following paragraphs:

### Supporting Platforms

FedTraveler.com supporting platforms include the following:

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Platform Dependent** - Defines the operating systems and programming  |
| languages that are able to execute and run on a specific platform or  |
| operating system. A platform is the underlying hardware and software  |
| comprising a system.                                                  |
+-----------------------------------------------------------------------+
| FedTraveler.com uses Windows 2000 Advanced Server                     |
+-----------------------------------------------------------------------+
| **Windows.NET** - Microsoft's .NET and Sun's J2EE are the two         |
| dominant distributed computing architecture frameworks. .NET supports |
| a wide range of languages but is primarily tied to the Microsoft      |
| Windows operating system and Intel hardware.                          |
|                                                                       |
| FedTraveler.com uses Microsoft.NET distributed computing architecture |
| framework                                                             |
|                                                                       |
| Use a combination of IIS 5.0, COM/DCOM, ADO, and ASP.                 |
+-----------------------------------------------------------------------+

### Delivery Servers

Delivery servers are front-end platforms that provide to a requesting
application information about the hardware, operating system, server
software, and networking protocols. The FedTraveler.com delivery servers
include the following:

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Web Servers** -- A computer that provides World Wide Web services on  |
| the Internet. It includes the hardware, operating system, Web server  |
| software, TCP/IP protocols and the Web site content (Web pages). If   |
| the Web server is used internally and not by the public, it may be    |
| known as an \"intranet server.\"                                      |
+-----------------------------------------------------------------------+
| **Internet Information Server** -- Web server software from Microsoft |
| that runs under Windows NT, Windows 2000, and Microsoft.Net. It       |
| supports Netscape\'s SSL security protocol and turns an NT-based PC   |
| into a Web site. Microsoft\'s Web browser, Internet Explorer, is also |
| included.                                                             |
|                                                                       |
| FedTraveler.com uses Microsoft Internet Information Server (IIS)      |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Application Servers** -- In a three-tier environment, a separate      |
| computer (application server) performs the business logic, although   |
| some part may still be handled by the user\'s machine. After the Web  |
| exploded in the mid 1990s, application servers became Web based.      |
+-----------------------------------------------------------------------+
| FedTraveler.com uses Microsoft.NET                                    |
+-----------------------------------------------------------------------+

### Software Engineering

Software engineering addresses not only the technical aspects of
building software systems, but also management issues such as testing,
modeling, and versioning. FedTraveler.com software engineering services
include the following:

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+=======================================================================+
| **Service Standard:\                                                  |
| Integrated Development Environment (IDE)** -- This consists of the    |
| hardware, software and supporting services that facilitate the        |
| development of software applications and systems.                     |
+-----------------------------------------------------------------------+
| **Visual Studio.Net** -- A comprehensive tool set for rapidly         |
| building and integrating XML Web services, Microsoft Windows--based   |
| applications, and Web solutions. This is the successor to Visual      |
| Studio.                                                               |
|                                                                       |
| FedTraveler.com uses Microsoft Visual Studio.NET and Microsoft Visual |
| Studio 6.0                                                            |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Software Configuration Management** -- Applicable to all aspects of   |
| software development from design to delivery specifically focused on  |
| the control of all work products and artifacts generated during the   |
| development process.                                                  |
+-----------------------------------------------------------------------+
| **Version Management** -- Refers to tracking and controlling versions |
| of files. Version Management includes capabilities such as labeling,  |
| branching, merging, version content comparisons, and security and     |
| permission management across version controlled projects.             |
|                                                                       |
| Version management is provided by the FedTraveler.com PMO.            |
+-----------------------------------------------------------------------+
| **Defect Tracking** -- Refers to the identification, assignment, and  |
| management of discovered defects within an application, product or    |
| solution. Defect tracking tools provide searchable defect data to     |
| identify urgent and related defects or bugs. The architecture should  |
| be built to facilitate the pushing of software patches across the     |
| enterprise.                                                           |
|                                                                       |
| Defect tracking is managed by the FedTraveler.com PMO.                |
+-----------------------------------------------------------------------+
| **Issue Management** -- Refers to the management of business,         |
| technical, and infrastructure issues throughout the entire lifecycle  |
| of a project.                                                         |
|                                                                       |
| Issue management is provided by the FedTraveler.com PMO.              |
+-----------------------------------------------------------------------+
| **Task Management** -- Requirements, testing, and issues assignments  |
| are transformed into prioritized tasks. Task Management tools provide |
| automation features for managing, delivering, assigning, reminding,   |
| and collaborating task management and execution.                      |
|                                                                       |
| Task management is provided by the FedTraveler.com PMO.               |
+-----------------------------------------------------------------------+
| **Change Management** -- Refers to the management of application code |
| and content changes across the software development lifecycles.       |
|                                                                       |
| Change management is provided by the FedTraveler.com PMO.             |
+-----------------------------------------------------------------------+
| **Deployment Management** -- Refers to the capability of software     |
| delivery to remote networked desktops, servers, and mobile devices    |
| across an enterprise. Deployment automation tools provide centralized |
| and accelerated delivery of applications to users via push            |
| technologies, eliminating the need for manual installation and        |
| configuration.                                                        |
|                                                                       |
| Deployment management is provided by the FedTraveler.com PMO.         |
+-----------------------------------------------------------------------+
| **Requirements Management and Traceability** -- Consists of           |
| information discovery, capture, storage and dissemination.            |
| Requirements management reduces software development costs and        |
| associated risks through documenting, measuring, and analyzing        |
| deviations to project requirements. Traceability refers to tracking   |
| requirements artifacts to their source, and changes in requirements   |
| to include the impact analysis of the change. Requirements            |
| traceability is an integral component in quality software             |
| implementation and the management of document succession.             |
|                                                                       |
| Requirements management is provided by the FedTraveler.com PMO.       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Test Management** -- The consolidation of all testing activities and  |
| results. Test Management activities include test planning, designing  |
| (test cases), execution, reporting, code coverage, and heuristic and  |
| harness development.                                                  |
+-----------------------------------------------------------------------+
| **Functional Testing** -- This type of test focuses on any            |
| requirements that can be traced directly to use cases (or business    |
| functions), business rules, and design.                               |
|                                                                       |
| Functional testing is managed by the FedTraveler.com PMO.             |
+-----------------------------------------------------------------------+
| **Business Cycle Testing** -- Refers to the emulation of activities   |
| performed over a period of time that is relevant to the application   |
| under test                                                            |
|                                                                       |
| Business cycle testing is managed by the FedTraveler.com PMO.         |
+-----------------------------------------------------------------------+
| **Usability Testing (508 Testing)** -- Refers to a test to ensure     |
| that the application navigation, functionality, and GUI allow a user  |
| to effectively and efficiently do their work in a way that they are   |
| satisfied with the application.                                       |
|                                                                       |
| 508 testing is provided by the FedTraveler.com PMO using JAWS version |
| 4.50.138                                                              |
+-----------------------------------------------------------------------+
| **Performance Profiling** -- Refers to a performance test that        |
| measures and evaluates response times and transaction rates.          |
|                                                                       |
| Performance profiling is managed by the FedTraveler.com PMO.          |
+-----------------------------------------------------------------------+
| **Load/Stress/Volume Testing** -- Refers to tests that measure and    |
| evaluate how a system performs and functions under varying workloads, |
| large amounts of data and/or resource utilization.                    |
|                                                                       |
| Load/stress/volume testing is managed by the FedTraveler.com PMO.     |
+-----------------------------------------------------------------------+
| **Security and Access Control Testing** -- Focuses on the technical,  |
| administrative and physical security controls that have been designed |
| into the system architecture in order to provide confidentiality,     |
| integrity and availability.                                           |
|                                                                       |
| Security and access control testing is managed by the FedTraveler.com |
| PMO.                                                                  |
+-----------------------------------------------------------------------+
| **Reliability Testing** -- Refers to the verification that failover   |
| methods are invoked properly and the system recovers properly.        |
|                                                                       |
| Reliability testing is managed by the FedTraveler.com PMO.            |
+-----------------------------------------------------------------------+
| **Configuration Testing** -- Refers to a test to ensure that the      |
| application or system can handle all hardware and software variables  |
| and requirements that have been defined.                              |
|                                                                       |
| Configuration testing is managed by the FedTraveler.com PMO.          |
+-----------------------------------------------------------------------+
| **Installation Testing** -- Refers to the verification that the       |
| software installation process works properly in different             |
| environments and among varying conditions.                            |
|                                                                       |
| Installation testing is managed by the FedTraveler.com PMO.           |
+-----------------------------------------------------------------------+

### Database / Storage

Database / Storage refers to a collection of programs that enables
storage, modification, and extraction of information from a database,
and various techniques and devices for storing large amounts of data.
FedTraveler.com database services include the following:

  -----------------------------------------------------------------------
  Supported Service Specification

  **Service Standard:\
  Database** -- Refers to a collection of information organized in such a
  way that a computerprogram can quickly select desired pieces of data. A
  database management system (DBMS) is a software application providing
  anagement, administration, performance, and analysis tools for
  databases.

  FedTraveler.com uses **Oracle 9i** (9.2.0.1.0) and **SQL Server 2000**
  -----------------------------------------------------------------------

### Hardware / Infrastructure

The TRM hardware and infrastructure area defines the physical devices,
facilities, and standards that provide the computing and networking
within and between enterprises.

Exhibit 6.2.4-1, FedTraveler.com Hardware Architecture, provides an
overview of FedTraveler.com hardware architecture, which uses a
dedicated 10 Mb link for transport out to the Internet on the hosting
facilities' OC-3 ISP connection. An external Domain Name Server (DNS) is
used to publish the FedTraveler.com public IP to the Internet. Only the
IPs used by the portal are made public, all others are kept internal via
an Internal DNS service.

![](media/image12.wmf){width="5.397916666666666in"
height="2.546527777777778in"}

[]{#__RefHeading___Toc64279421 .anchor}Exhibit 6.2.4-1: FedTraveler.com
Hardware Architecture

FedTraveler.com makes its perimeter boundary at the Checkpoint
FW-1/VPN-1, V4.1, Spk 3 firewall mounted on a Nokia IP-330 network
appliance. All external connections are authenticated at the firewall
using IP access control lists. The Enterasys Dragon Intrusion Detection
System (IDS) is used to monitor suspicious activity via signature files
and real time 24x7x365 analysis of agent-monitoring point logs.

The load balancer spreads traffic evenly across all Web servers and
maintains session state. An SSL Accelerator offloads all SSL traffic.
The accelerator performs encryption and decryption of the SSL and
returns offloaded traffic to the load balancer.

All Web servers run Windows 2000 Server, service pack 4 with IIS Web
content traffic from the database to the Web page.

The database servers run Windows 2000 Advance Server; service pack 4
configured with RAID 5 in a cluster managed by Veritas Volume Manager.
Oracle 9i is the principal database. Data residing within the database
is encrypted using triple Data Encryption Standard (DES).

##### **FedTraveler.com Interconnections** {#fedtraveler.com-interconnections .unnumbered}

Exhibit 6.2.4-2, FedTraveler.com Interconnections, illustrates the
interconnections between FedTraveler.com and external supporting
systems. Table 6.2.4-1, Interconnecting Systems with FedTraveler,
provides additional information on this connectivity.

![](media/image13.wmf){width="5.272916666666666in" height="5.60625in"}

[]{#__RefHeading___Toc64279422 .anchor}Exhibit 6.2.4-2, FedTraveler.com
Interconnections

+----------------------+-----------------------------------------------+
| Table of             |                                               |
| Interconnecting      |                                               |
| Systems with         |                                               |
| FedTraveler          |                                               |
+----------------------+-----------------------------------------------+
| Name of system       | Identifying Information                       |
+----------------------+-----------------------------------------------+
| User interface       | -   Client Web                                |
| (inbound)            |                                               |
|                      | -   HTTPS SSL 128-bit encryption, System      |
|                      |     Administrators: VPN                       |
+----------------------+-----------------------------------------------+
| Quality Agent        | -   Booking Engine                            |
| (inbound and         |                                               |
| outbound)            | -   World Wide Travel Partners                |
|                      |                                               |
|                      | -   Interconnection: HTTPS SSL 128-bit        |
|                      |     encryption                                |
+----------------------+-----------------------------------------------+
| CITI Bank (inbound)  | -   Financial Clearinghouse                   |
|                      |                                               |
|                      | -   Total Systems Services, Inc               |
|                      |                                               |
|                      | -   Interconnection: FTP with PGP encryption  |
+----------------------+-----------------------------------------------+
| VA FMS (inbound)     | -   VA Office of Finance, Financial Systems   |
|                      |                                               |
|                      | -   Vidal Falcon; ADAS Finance                |
|                      |                                               |
|                      | -   Interconnection: FTP with PGP encryption  |
+----------------------+-----------------------------------------------+
| Sabre GDS\           | -   Traveler profiles and reservation         |
| Worldspan GDS\       |     Itinerary data.                           |
| Galileo GDS          |                                               |
|                      | -   Interconnection: PTP/Private data         |
|                      |     networks using proprietary protocols.     |
+----------------------+-----------------------------------------------+
| Tangible Payments    | -   Financial Payment data transfers          |
|                      |                                               |
|                      | -   Interconnection using HTTPS session with  |
|                      |     128 bit SSL                               |
+----------------------+-----------------------------------------------+
| Webfare Source       | -   Webfare Data                              |
|                      |                                               |
|                      | -   Interconnection: HTTPS/XML/SOAP           |
+----------------------+-----------------------------------------------+

[]{#__RefHeading___Toc64279423 .anchor}Table 6.2.4-1, Interconnecting
Systems with FedTraveler

##### **FedTraveler.com Scalability** {#fedtraveler.com-scalability .unnumbered}

**FedTraveler.com uses a scalable implementation strategy that has
proportionate processing power available at the hosting center to meet
or exceed performance targets. The hosting facility includes redundant
backup services and government-grade security. The hosting facility is
configured to meet bandwidth and latency requirements for optimal
Web-based performance and response times across federal agencies. The
multidimensional scalability of FedTraveler.com as shown in Exhibit
6.2.4-3, Scalability Dimensions, enables it to be scaled rapidly to meet
travel needs across the Federal Government. Exhibit 6.2.4-4,
FedTraveler.com Scalability by Instance Expansion, depicts how instances
of the FedTraveler.com system can be scaled with multiprocessor servers
to meet agencies' growing demands. As shown in Exhibit 6.2.4-5,
FedTraveler.com Scalability by Instance Replication, FedTraveler.com can
also be scaled with additional instances to support additional large
agencies.**![](media/image14.wmf){width="3.0208333333333335in"
height="2.9375in"}

![](media/image15.wmf){width="4.229166666666667in"
height="7.135416666666667in"}

Exhibit 6.2.4-4, FedTraveler.com Scalability by Instance Expansion

![](media/image16.wmf){width="4.322222222222222in" height="8.25625in"}

[]{#__RefHeading___Toc64279425 .anchor}Exhibit 6.2.4-5, FedTraveler.com
Scalability by Instance Replication

This architecture provides a proven, low-risk approach to scalability,
availability, and security. These flexible configurations can be
customized rapidly and replicated to support FedTraveler.com adoption
throughout the Federal Government. FedTraveler.com architecture provides
the flexibility to support agencies on individual servers or to support
multiple related agencies on the same set of servers.

Our Travel Management Center (TMC), World Wide Travel, is ranked tenth
in the nation in transaction volume according to the *Business Travel
News 2003* Annual Survey. Scalability of our TMC starts with an existing
staff of highly trained travel agents and a planned growth to support
rapid FedTraveler.com adoption. In the event that FedTraveler.com growth
exceeds expectations, World Wide Travel will contract with its RADIUS^®^
partners to support FedTraveler.com. RADIUS is the world's largest
travel company.

Scalability of the FedTraveler.com online booking engine, Quality Agent,
is supported on a Windows 2000 Advanced Server platform. The entire
configuration can be replicated to support growing demands. Interfaces
with the GDS use their respective data tools. FedTraveler.com uses
Sabre's Sabre Data Source (SDS), Worldspan's Direct Interface Record
(DIR) and Galileo's XML Select. This architecture provides for speed,
stability, and flexibility in managing the data contained in a
reservation.

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+=======================================================================+
| **Service Standard:\                                                  |
| Servers / Computers** -- This refers to the various types of          |
| programmable machines which are capable of responding to sets of      |
| instructions and executing programs.                                  |
+-----------------------------------------------------------------------+
| **Enterprise Server** -- A computer or device on a network that       |
| manages network resources and shared applications for multiple users. |
|                                                                       |
| FedTraveler.com uses Windows 2000 Server on Intel Platforms           |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Embedded Technology Devices** -- This refers to the various devices   |
| and parts that make up a Server or Computer as well as devices that   |
| perform specific functionality outside of a Server or Computer.       |
+-----------------------------------------------------------------------+
| **Redundant Array of Independent Disks (RAID)** -- An assembly of     |
| disk drives that employ two or more drives in combination for fault   |
| tolerance and performance.                                            |
|                                                                       |
| FedTraveler.com uses RAID 5                                           |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| LAN**                                                                 |
+-----------------------------------------------------------------------+
| FedTraveler.com uses Ethernet                                         |
+-----------------------------------------------------------------------+

## Component Framework

The Component Framework area of the TRM defines the underlying
foundation and technical elements by which service components are built,
integrated, and deployed across component-based and distributed
architectures. The Component Framework consists of the design of
application or system software that incorporates interfaces for
interacting with other programs and for future flexibility and
expandability. This includes modules that are designed to interoperate
at runtime. Components can be large or small, written by different
programmers using different development environments, and may be
platform independent. Components can be executed on standalone machines,
a LAN, intranet or the Internet. The applicable FedTraveler.com
Component Framework Service Categories, Standards, and Specifications
are presented below:

### Security

The FedTraveler.com security model is founded on security standards that
have been established by regulatory and policy agents such as the Office
of Management and Budget (OMB), National Institute of Standards and
Technology (NIST), and GSA. The purpose and architecture of the
FedTraveler.com security model provides government-certified protection
for data as Sensitive But Unclassified (SBU) information at the Medium
sensitivity level and as Privacy Act data. This model is structured on
the Defense-in-Depth methodology, using user identification and
authentication, role-based access control, data encryption, and event
audit logging.

FedTraveler.com protects Privacy Act data and SBU data at the Medium
sensitivity level with physical, architectural, and operational controls
and constraints. This level of sensitivity includes providing IT
security in all aspects of the FedTraveler.com environment including
facility environmental support, physical security, information security,
user identification and authentication, encryption, network and system
monitoring, intrusion detection, incident response, virus protection,
data and system recovery processes, report generation, and data archive.
Physically, access to all data centers is restricted. Physical
protection is characterized by 24x7, centrally controlled exterior door
locks; badge entry for employees and guests; mandatory escort for
guests; controlled access to interior computer and network systems;
heating, ventilation, and air conditioning (HVAC) temperature control
systems with separate cooling zones; fire protection including early
smoke detection and fire suppression systems; and a Site Control
Center.![](media/image17.wmf){width="3.4791666666666665in"
height="3.4895833333333335in"}

As shown in Exhibit 6.3.1-1, FedTraveler.com Security Levels,
FedTraveler.com data is protected by a number of security levels.
Exhibit 6.3.1-2, FedTraveler.com Security Overview, provides a physical
overview of the security components. The FedTraveler.com data center is
configured to protect SBU information at the Medium sensitivity level
and all Privacy Act data using Triple Data Encryption Standard (3DES) at
the data-field level in Oracle, 128-bit SSL)on the user Web interface,
network firewalls and an IDS to log and monitor unauthorized attacks to
the protected service 24x7x365. FedTraveler.com has implemented superior
hardware and software systems and proven technologies, processes, and
procedures with real-time, live security intelligence. Monitoring
includes network traffic analysis and identification of abnormal
activity patterns or access requests.

![](media/image18.wmf){width="4.104166666666667in"
height="2.5833333333333335in"}

[]{#__RefHeading___Toc64279427 .anchor}Exhibit 6.3.1-2, FedTraveler.com
Security Overview

Should requirements exceed SBU at the Medium sensitivity level,
FedTraveler.com can provide configurable solutions based on agency- or
organization-specific, or data-specific criteria. Some examples of
enhanced data protection are that data could be encrypted while residing
on the storage media, and data could be segregated, based on
classification level and agency or organization designation.

FedTraveler.com staff access is granted only based on need-to-know and
an established role. The physical security methodology complies with
NIST 800-18 and the Chief Information Officer (CIO) HBA 2100.1A.
Physical security includes access controls for exterior and computer
room entry (including ID badges and guest escorts), and environmental
controls including smoke and fire detection and HVAC. Pre-employment
background checks and clearances are completed before the hiring of new
staff.

The TRM security area defines the methods of protecting information and
information systems from unauthorized access, use, disclosure,
disruption, modification, or destruction to provide integrity,
confidentiality, and availability. Biometrics, two-factor
identification, encryption, and technologies based on the NIST FIPS-140
standards are evolving areas of focus.

+----------------------------------------------------------------------+
| Supported Service Specification                                      |
+======================================================================+
| **Service Standard:\                                                 |
| Certificates / Digital Signature** - Software used by a              |
| certification authority (CA) to issue digital certificates and       |
| secure access to information. The evolution of Public Key            |
| Infrastructure (PKI) is based on the verification and authentication |
| of the parties involved in information exchange                      |
+----------------------------------------------------------------------+
| **Secure Sockets Layer (SSL)** - An open, non-proprietary protocol   |
| for securing data communications across computer networks.           |
|                                                                      |
| FedTraveler.com uses SSL for secure communications with              |
| FedTraveler.com Web servers                                          |
+----------------------------------------------------------------------+
| **Service Standard:\                                                 |
| Supporting Security Services** - These consist of the different      |
| protocols and components to be used in addition to certificates and  |
| digital signatures.                                                  |
+----------------------------------------------------------------------+
| **Security Assertion Markup Language (SAML)** - An XML-based         |
| framework for exchanging security information expressed in the form  |
| of assertions about subjects, where a subject is an entity (either   |
| human or computer) that has an identity in some security domain.     |
| SAML is expected to play a key role in the Federal-wide              |
| EAuthentication initiative, and is supported by both the Liberty     |
| Alliance and WSSecurity.                                             |
|                                                                      |
| FedTraveler.com uses Security Assertion Markup Language (SAML) for   |
| eAuthentication                                                      |
+----------------------------------------------------------------------+

### Presentation and Interface

The TRM presentation and interface area defines the connection between
the user and the software consisting of the presentation that is
physically represented on the screen.

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Static Display** - Static Display consists of the software protocols  |
| that are used to create a pre-defined, unchanging graphical interface |
| between the user and the software.                                    |
+-----------------------------------------------------------------------+
| **Hyper Text Markup Language (HTML)** - The language used to create   |
| Web documents and a subset of Standard Generalized Markup Language    |
| (SGML)                                                                |
|                                                                       |
| FedTraveler.com uses HTML                                             |
+-----------------------------------------------------------------------+

### Business Logic

The TRM business logic area defines the software, protocol, or method in
which business rules are enforced within applications.

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Platform Dependent** - Consists of the programming languages and      |
| methods for developing software on a specific operating system or     |
| platform.                                                             |
+-----------------------------------------------------------------------+
| **Visual Basic** - A version of the BASIC programming language from   |
| Microsoft specialized for developing Windows applications             |
|                                                                       |
| FedTraveler.com uses Visual Basic                                     |
+-----------------------------------------------------------------------+
| **VB Script** - A scripting language from Microsoft. A subset of      |
| Visual Basic, VBScript is widely used on the Web for both client      |
| processing within a Web page and serverside processing in Active      |
| Server Pages (ASPs).                                                  |
|                                                                       |
| FedTraveler.com uses VB Script                                        |
+-----------------------------------------------------------------------+

### Data Interchange

The TRM data interchange area defines the methods by which data is
transferred and represented in and between applications.

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Data Exchange** -- Data Exchange is concerned with the sending of     |
| data over a communications network and the definition of data         |
| communicated from one application to another. Data Exchange provides  |
| the communications common denominator between disparate systems.      |
+-----------------------------------------------------------------------+
| **Simple Object Access Protocol (SOAP)** -- SOAP provides HTTP/XML    |
| based remote procedure call capabilities for XML Web Services.        |
|                                                                       |
| FedTraveler.com uses Simple Object Access Protocol (SOAP)             |
+-----------------------------------------------------------------------+

### Data Management

The TRM data management area describes the management of all data and
information in an organization. It includes data administration, and the
standards for defining data and the way in which people perceive and use
it.

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Database Connectivity** - Defines the protocol or method in which an  |
| application connects to a data store or data base.                    |
+-----------------------------------------------------------------------+
| **Open Database Connectivity (ODBC)** - A database programming        |
| interface from Microsoft that provides a common language for Windows  |
| applications to access databases on a network. ODBC is made up of the |
| function calls programmers write into their applications and the ODBC |
| drivers themselves.                                                   |
|                                                                       |
| FedTraveler.com uses Open Database Connectivity (ODBC)                |
+-----------------------------------------------------------------------+
| **Active Data Objects (ADO)** - A programming interface from          |
| Microsoft that is designed as \"the\" Microsoft standard for data     |
| access. First used with Internet Information Server, ADO is a set of  |
| COM objects that provides an interface to OLE DB. The three primary   |
| objects are Connection, Command and Recordset.                        |
|                                                                       |
| FedTraveler.com uses Active Data Objects (ADO)                        |
+-----------------------------------------------------------------------+

## Service Interface and Integration

The Service Interface and Integration Area defines the discovery,
interaction and communication technologies joining disparate systems and
information providers. Component-based architectures leverage and
incorporate service interface and integration specifications to provide
interoperability and scalability.

Sharing of information between FedTraveler.com and existing federal
agency information systems such as financial management; funds
disbursement; and other commercial, and travel-related systems is
critical to the successful deployment of a true end-to-end automated
electronic travel system. To facilitate this two-way exchange of data
with agency business systems and with other commercial systems,
FedTraveler.com includes an Enterprise Application Integration (EAI)
capability that supports near real-time and batch modes of communication
and complies with security constraints of exchanging medium-level SBU
data with agencies' business systems. As shown in Exhibit 6.3.6-1,
FedTraveler.com

![](media/image19.wmf){width="5.705555555555556in"
height="8.002083333333333in"}

[]{#__RefHeading___Toc64279428 .anchor}Exhibit 6.3.6-1: FedTraveler.com
Interfaces

Interfaces, EAI capabilities are supported by both the FedTraveler.com
application and web server, and the SeeBeyond EAI platform, which
includes an integration broker. This overall approach achieves a loose
coupling between the FedTraveler.com solution and external agency
systems.

The FedTraveler.com application is built on new technologies including
the Microsoft .NET framework. This enables FedTraveler.com to
incorporate many EAI capabilities that were previously only available in
integration brokers. The EAI capability native to the FedTraveler.com
application and web server includes support for flat files, XML, and
XML/Web Services. As shown in Exhibit 6.3.6-2, these interfaces are
currently supporting batch FMS/ASCII interfaces with financial systems
at the Veterans Administration and Department of the Interior. Real-time
XML interfaces are currently interfacing with the World Wide Travel TMC
and the QualityAgent booking engine. Real-time XML/Web Services are
currently supporting an interface with the FedTrip booking engine.

The FedTraveler.com SeeBeyond EAI platform provides an additional option
to support future integration with agency systems. The EAI platform
provides a comprehensive set of integration services including data
translation, transformation, transport, routing, scheduling, and
management, which can be used to support the rapid development of
interfaces, as required, for the robust, scalable, and efficient
exchange of travel-related information and data between FedTraveler.com
and external information systems. The EAI platform is based on an open,
standards-based architecture with strong support for the latest emerging
open, industry standards for data exchange and interoperability, such as
EXtensible Markup Language (XML), XML Schema, SOAP and Web Services
Description Language (WSDL), as well as with other platforms,
technologies, protocols, and data formats, including those based on
older legacy technologies. As emerging standards, support for data
exchange using XML and Web Services is limited in the majority of legacy
information systems currently deployed within government. The
FedTraveler.com EAI platform provides a robust capability to transform
between the XML-based standard input and output and other data formats,
including Electronic Data Interchange (EDI), Universal Data Format (UDF)
and other industry-standard data formats. FedTraveler.com also can
accommodate transformation between the standard input and output and
custom legacy system data formats, such as American Standard Code for
Information Interchange (ASCII) text files to further bridge the
transition to emerging data standards such as XML or SOAP.

The FedTraveler.com Service Interface and Integration Categories,
Standards, and Specifications are presented in the following paragraphs:

### Integration

Integration defines the software services that enable elements of
distributed business applications to interoperate. These elements can
share function, content, and communications across heterogeneous
computing environments. In particular, service integration offers a set
of architecture services such as platform and service location
transparency, transaction management, basic messaging between two
points, and guaranteed message delivery.

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Middleware** -- Middleware increases the flexibility,                 |
| interoperability, and portability of existing infrastructure by       |
| linking or "gluing" two otherwise separate applications.              |
+-----------------------------------------------------------------------+
| **Database Access: PL/SQL** -- Oracle\'s procedural extension to      |
| industry-standard SQL. Database Access provides access to and across  |
| multiple database technologies in a distributed environment. Database |
| Access is provided through the use of native database Application     |
| Programming Interfaces (APIs), client-side APIs, or server-side       |
| database gateways.                                                    |
|                                                                       |
| FedTraveler.com uses PL/SQL                                           |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Enterprise Application Integration** -- Refers to the processes and   |
| tools specializing in updating and consolidating applications and     |
| data within an enterprise. EAI focuses on leveraging existing legacy  |
| applications and data sources so that enterprises can add and migrate |
| to current technologies.                                              |
+-----------------------------------------------------------------------+
| **Business Process Management** -- This process is responsible for    |
| the definition and management of cross-application business processes |
| across the enterprise and/or between enterprises.                     |
|                                                                       |
| FedTraveler.com uses SeeBeyond                                        |
+-----------------------------------------------------------------------+
| **Application Connectivity** -- This process provides reusable,       |
| non-invasive connectivity with packaged software. This connectivity   |
| is provided by uni- or bidirectional adapters.                        |
|                                                                       |
| FedTraveler.com uses SeeBeyond                                        |
+-----------------------------------------------------------------------+
| **Transformation and Formatting** -- This process is responsible for  |
| the conversion of data, message content, information structure, and   |
| syntax to reconcile differences in data amongst multiple systems and  |
| data sources.                                                         |
|                                                                       |
| FedTraveler.com uses SeeBeyond                                        |
+-----------------------------------------------------------------------+

### Interoperability

Interoperability defines the capabilities of discovering and sharing
data and services across disparate systems and vendors.

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+=======================================================================+
| **Service Standard:\                                                  |
| Data Format / Classification** -- Defines the structure of a file.    |
+-----------------------------------------------------------------------+
| **eXtensible Markup Language (XML)** -- XML has emerged as the        |
| standard format for web data, and is beginning to be used as a common |
| data format at all levels of the architecture. Many specialized       |
| vocabularies of XML are being developed to support specific           |
| Government and Industry functions.                                    |
|                                                                       |
| FedTraveler.com supports XML                                          |
+-----------------------------------------------------------------------+
| **Electronic Data Interchange (EDI)** - Defines the structure for     |
| transferring data between enterprises. EDI is used mainly used for    |
| purchase-related information. ANSI X.12 refers to the approved EDI    |
| standards.                                                            |
|                                                                       |
| FedTraveler.com supports EDI                                          |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Data Types / Validation** -- Refers to specifications used in         |
| identifying and affirming common structures and processing rules.     |
| This technique is referenced and abstracted from the content document |
| or source data.                                                       |
+-----------------------------------------------------------------------+
| **XML Schema** -- XML Schemas define the structure, content, rules    |
| and vocabulary of an XML document. XML Schemas are useful in          |
| automation through embedding processing rules.                        |
|                                                                       |
| FedTraveler.com uses XML Schema                                       |
+-----------------------------------------------------------------------+

### Interface

Interface defines the capabilities for communicating, transporting, and
exchanging information through a common dialog or method. Delivery
channels provide the information to reach the intended destination,
whereas interfaces allow the interaction to occur based on a
predetermined framework.

+-----------------------------------------------------------------------+
| Supported Service Specification                                       |
+-----------------------------------------------------------------------+
| **Service Standard:\                                                  |
| Service Description / Interface** - Defines the method for publishing |
| the way in which web services or applications can be used.            |
+-----------------------------------------------------------------------+
| **Web Services Description Language (WSDL)** - WSDL is an XML based   |
| Interface Description Language for describing XML Web Services and    |
| how to use them.                                                      |
|                                                                       |
| FedTraveler.com uses Web Services Description Language (WSDL)         |
+-----------------------------------------------------------------------+

# Appendix A: eTravel Service (eTS) Service Reference Model (SRM) Checklist  {#appendix-a-etravel-service-ets-service-reference-model-srm-checklist .unnumbered}

The SRM is intended for use in discovering government-wide business and
service application Service Components in IT investments and assets. Its
goal is to facilitate reuse of applications, application capabilities,
components, and business services. It is important to note that the
eTravel Service (eTS) is provided to the government under a
vendor-owned, vendor-hosted, and vendor-operated model. Consequently,
the service and its components are not available for reuse by other
government entities unless contracted for explicitly with the vendors.

  -----------------------------------------------------------------------------
  Service\     Service\            Component                     eTS Service
  Domain       Type                                              Components\
                                                                  /
                                                                 Description\
                                                                 (As
                                                                 Applicable)
  ------------ ------------------- ----------------------------- --------------
  Customer     Customer            Call Center Management        
  Services     Relationship                                      
               Management (CRM)                                  

                                   Customer Analytics            

                                   Sales and Marketing           

                                   Product Management            

                                   Brand Management              

                                   Customer / Account Management 

                                   Contact Management            

                                   Partner Relationship Mgmt     

                                   Customer Feedback             

                                   Surveys                       

               Customer            Personalization               
               Preferences                                       

                                   Subscriptions                 

                                   Alerts and Notifications      

                                   Profile Management            

               Customer Initiated  Online Help                   
               Assistance                                        

                                   Online Tutorials              

                                   Self-Service                  

                                   Reservations / Registration   

                                   Multi-Lingual Support         

                                   Assistance Request            

                                   Scheduling                    

  Process      Tracking and        Process Tracking              
  Automation   Workflow                                          
  Services                                                       

                                   Case / Issue Management       

                                   Conflict Resolution           

               Routing and         Inbound Correspondence        
               Scheduling          Management                    

                                   Outbound Correspondence       
                                   Management                    

  Business     Management of       Change Management             
  Management   Process                                           
  Services                                                       

                                   Configuration Management      

                                   Requirements Management       

                                   Program / Project Management  

                                   Governance / Policy Mgmt      

                                   Quality Management            

                                   Business Rules Management     

                                   Risk Management               

               Organizational      Workgroup / Groupware         
               Management          Management                    

                                   Network Management            

               Investment          Strategic Planning & Mgmt     
               Management                                        

                                   Portfolio Management          

                                   Performance Management        

               Supply Chain        Procurement                   
               Management (SCM)                                  

                                   Sourcing Management           

                                   Catalog Management            

                                   Ordering / Purchasing         

                                   Invoice / Requisition         
                                   Tracking and Approval         

                                   Storefront / Shopping Cart    

                                   Returns Management            

  Digital      Content Management  Content Authoring             
  Asset                                                          
  Services                                                       

                                   Content Review and Approval   

                                   Tagging and Aggregation       

                                   Content Publishing and        
                                   Delivery                      

                                   Syndication Management        

               Document Management Document Imaging and OCR      

                                   Document Referencing          

                                   Document Revisions            

                                   Library / Storage             

                                   Document Review and Approval  

                                   Document Conversion           

                                   Indexing                      

                                   Classification                

               Knowledge           Information Retrieval         
               Management                                        

                                   Information Mapping /         
                                   Taxonomy                      

                                   Information Sharing           

                                   Categorization                

                                   Knowledge Engineering         

                                   Knowledge Capture             

                                   Knowledge Discovery           

                                   Knowledge Distribution and    
                                   Delivery                      

               Records Management  Record Linking / Association  

                                   Document Classification       

                                   Document Retirement           

                                   Digital Rights Management     

  Business     Analysis and        Modeling                      
  Analytical   Statistics                                        
  Services                                                       

                                   Predictive                    

                                   Simulation                    

                                   Mathematical                  

                                   Structural, Thermal           

                                   Radiological                  

                                   Forensics                     

               Visualization       Graphing, Charting            

                                   Imagery                       

                                   Multimedia                    

                                   Mapping / Geospatial /        
                                   Elevation / GPS               

                                   CAD                           

               Business            Demand Forecasting / Mgmt     
               Intelligence                                      

                                   Balanced Scorecard            

                                   Decision Support and Planning 

                                   Data Mining                   

               Reporting           Ad-Hoc                        

                                   Standardized / Canned         

                                   OLAP                          

  Back Office  Data Management     Data Exchange                 
  Services                                                       

                                   Data Mart                     

                                   Data Warehouse                

                                   Meta Data Management          

                                   Data Cleansing                

                                   Extraction and Transformation 

                                   Loading and Archiving         

                                   Data Recovery                 

                                   Data Classification           

               Human Resources     Recruiting                    

                                   Resume Management             

                                   Career Development and        
                                   Retention                     

                                   Time Reporting                

                                   Awards Management             

                                   Benefit Management            

                                   Retirement Management         

                                   Personal Administration       

                                   Education / Training          

                                   Health and Safety             

                                   Travel Management             

               Financial           Billing and Accounting        
               Management                                        

                                   Credit / Charge               

                                   Expense Management            

                                   Payroll                       

                                   Payment / Settlement          

                                   Debt Collection               

                                   Revenue Management            

                                   Auditing                      

                                   Activity-Based Management     

                                   Currency Translation          

                                   Financial Reporting           

               Assets / Materials  Property / Asset Management   
               Management                                        

                                   Asset Cataloging /            
                                   Identification                

                                   Asset Transfer, Allocation    
                                   and Maintenance               

                                   Facilities Management         

                                   Computers / Automation        
                                   Management                    

               Development and     Legacy Integration            
               Integration                                       

                                   Enterprise Application        
                                   Integration                   

                                   Data Integration              

                                   Instrumentation and Testing   

                                   Software Development          

               Human Capital /     Resource Planning and         
               Workforce           Allocation                    
               Management                                        

                                   Skills Management             

                                   Workforce Directory / Locator 

                                   Team / Org Management         

                                   Contingent Workforce          
                                   Management                    

                                   Workforce Acquisition /       
                                   Optimization                  

  Support      Security Management Identification and            
  Services                         Authentication                

                                   Access Control                

                                   Encryption                    

                                   Intrusion Detection           

                                   Verification                  

                                   Digital Signature             

                                   User Management               

                                   Role / Privilege Management   

                                   Audit Trail Capture and       
                                   Analysis                      

               Collaboration       Email                         

                                   Threaded Discussions          

                                   Document Library              

                                   Shared Calendaring            

                                   Task Management               

               Search              Query                         

                                   Precision / Recall Ranking    

                                   Classification                

                                   Pattern Matching              

               Communication       Real-Time / Chat              

                                   Instant Messaging             

                                   Audio Conferencing            

                                   Video Conferencing            

                                   Event / News Management       

                                   Community Management          

                                   Computer/Telephony            
                                   Integration                   

               Systems Management  License Management            

                                   Remote Systems Control        

                                   System Resource Monitoring    

                                   Software Distribution         

               Forms Management    Forms Creation                

                                   Forms Modification            
  -----------------------------------------------------------------------------

# Appendix B: eTravel Service (eTS) Technical Reference Model (TRM) Checklist {#appendix-b-etravel-service-ets-technical-reference-model-trm-checklist .unnumbered}

  --------------------------------------------------------------------------------------------------------------------------------------
  Service Area       Service\           Service Standard        Service           eTS Tech. Component\
                     Category                                   Specification      / Version / Explanation\
                                                                                  (As Applicable)
  ------------------ ------------------ ----------------------- ----------------- ------------------------------------------------------
  Service Access and Access Channels    Web Browser             IE                 (Version 5.5 or later)
  Delivery                                                                        

                                                                Netscape           (Version 7 or later)

                                                                New: others       

                                        Wireless/PDA            Palm               version 7

                                                                Blackberry        

                                                                Pocket PC         

                                                                Pocket PC Phone   
                                                                Edition           

                                                                Symbian EPOC      

                                        Collaboration           E-Mail            
                                        Communications                            

                                                                Fax               

                                                                Kiosk             

                                                                Phone             

                                        Other Electronic        System to System   (Batch and real time exchange of flat and XML files)
                                        Channels                                  

                                                                Web Service        (Web Services are supported through the Microsoft
                                                                                  .Net framework and the integration broker)

                                                                URL                ([www.FedTraveler.com](http://www.FedTraveler.com/))

                     Delivery Channels  Internet                                  

                                        Intranet                                  

                                        Extranet                                  

                                        Peer to Peer                              

                                        Virtual Private Network                   

                     Service            Legislative Compliance  Section 508        (JAWS version 4.50.138 is used for 508 testing.)
                     Requirements                                                 

                                                                Web Content       
                                                                Accessibility     

                                                                Security           (incorporates policy and procedures that protect
                                                                                  data against unauthorized access, use, disclosure,
                                                                                  disruption, modification or destruction)

                                                                Privacy -- P3P    

                                                                Privacy --        
                                                                Liberty Alliance  

                                                                New: Privacy      
                                                                governance        

                                        Authentication / Single eAuthentication    (dependent on specifications)
                                        Sign-on                                   

                                        Hosting                 Internal          

                                                                External           (FedTraveler.com is provided to the Federal
                                                                                  Government as an Application Service Provider (ASP)
                                                                                  offering)

                     Service Transport  Supporting Network      IMAP/POP3         
                                        Services                                  

                                                                MIME              

                                                                SMTP              

                                                                ESMTP             

                                                                T.120             

                                                                H323              

                                                                SNMP              

                                                                LDAP              

                                                                X.500             

                                                                DHCP              

                                                                DNS               

                                                                BGP               

                                                                X.400             

  Service Access and Service Transport  Service Transport       TCP               
  Delivery                                                                        

                                                                IP                

                                                                HTTP              

                                                                HTTPS             

                                                                WAP               

                                                                FTP               

                                                                IPSEC             

  Service Platform   Support Platforms  Wireless / Mobile       J2ME              
  and Infrastructure                                                              

                                        Platform Independent    J2EE              

                                                                Linux             

                                        Platform Dependent      Windows 2000      

                                                                Microsoft .NET    

                                                                Mac OS X          

                                                                New: Solaris      

                     Delivery Servers   Web Servers             Apache            

                                                                IIS               

                                        Media Servers           Real Audio        

                                                                Window Media      
                                                                Server            

                                        Applications Servers    New: WebLogic     

                                                                New: WebSphere    

                                                                New: .Net         

                                        Portal Servers          New: WebLogic     

                     Software           Integrated Development  WebSphere Studio  
                     Engineering        Environment                               

                                                                New: WebLogic     

                                                                Visual Studio      (primary development tool)

                                                                Visual Studio     
                                                                .NET              

                                        Software Configuration  Version Mgmt      
                                        Management                                

                                                                Defect Tracking   

                                                                Issue Mgmt        

                                                                Task Mgmt         

                                                                Change Mgmt       

                                                                Deployment Mgmt   

                                                                Requirements Mgt  
                                                                & Traceability    

                                        Test Management         Functional        

                                                                Business Cycle    

                                                                Usability          JAWS 4.5
                                                                (Section 508)     

                                                                Performance       
                                                                Profiling         

                                                                Load/Stress/      
                                                                Volume            

                                                                Security and      
                                                                Access Control    

                                                                Reliability       

                                                                Configuration     

                                                                Installation      

                                        Modeling                UML               

                                                                CASE Management   

                     Database / Storage Database                DB2               

                                                                Oracle             (Oracle 9i)

                                                                SQL Server         SQL Server 2000

                                                                Sybase            

                                        Storage                 NAS               

                                                                SAN               

                     Hardware /         Servers / Computers     Enterprise        
                     Infrastructure                                               

                                                                Mainframe         

                                        Embedded Technology     RAM               
                                        Devices                                   

                                                                Hard Disk         

                                                                Microprocessor    

                                                                RAID              

                                        Peripherals             Printer           

                                                                Scanner           

                                        WAN                     Frame Relay       

                                                                ATM               

                                        LAN                     Ethernet          

                                                                Token Ring        

                                                                Virtual LAN       

                                        Network Devices /       Hub               
                                        Standards                                 

                                                                Switch            

                                                                Router            

                                                                NIC               

                                                                Transceivers      

                                                                Gateway           

                                                                ISDN              

                                                                T1/T3             

                                                                DSL               

                                                                Firewall          

                                        Video Conferencing      Bridge            

                                                                CODEC             

  Component          Security           Certificates/Digital    Digital           
  Framework                             Signature               Certificate       
                                                                Authentication    

                                                                FIPS 186          

                                                                SSL               

                                        Supporting Security     S/MIME            
                                        Services                                  

                                                                TLS               

                                                                WS-Security       

                                                                SAML              

                                                                SKIP              

                                                                SSH               

                     Presentation/      Static Display          HTML              
                     Interface                                                    

                                        Dynamic / Server-Side   JSP               
                                        Display                                   

                                                                ASP                Primary tool

                                                                ASP .Net          

                                        Content Rendering       DHTML             

                                                                XHTML             

                                                                CSS               

                                        Wireless/Mobile/Voice   WML               

                                                                XHTMLMP           

                                                                VXML              

                     Business Logic     Platform Independent    EJB               
                                        (J2EE)                                    

                                                                C, C++            

                                                                JavaScript        

                                                                Java Servlet      

                                                                Java Portlet      

                                                                WSRP              

                                        Platform Dependent (MS) Visual Basic       used for core of business logic

                                                                Visual Basic .Net 

                                                                C Sharp           

                                                                VB Script         

                     Data Interchange   Data Interchange        XMI               

                                                                New: MOF          

                                                                Xquery            

                                                                SOAP              

                                                                ebXML             

                                                                New: ISO 11179    

                                                                New: UBL          

                                                                RDF               

                                                                WSUI              

                     Data Management    Database Connectivity   JDBC              

                                                                ODBC              

                                                                ADO               

                                                                ADO .Net          

                                                                OLE/DB            

                                                                DAO               

                                                                DB2 Connector     

                     Data Management    Reporting and Analysis  XBRL              

                                                                JOLAP             

                                                                OLAP              

                                                                XML for Analysis  

  Service Interface  Integration        Middleware              RPC               
  / Interoperability                                                              

                                                                MOM - IBM         
                                                                WebShereMQ        

                                                                MOM - MSMQ        

                                                                New: MOM - JMS    

                                                                Database Access - 
                                                                PL/SQL            

                                                                Database Access - 
                                                                ISQL/w            

                                                                Database Access - 
                                                                Open ANSI SQL /92 

                                                                Database Access - 
                                                                NET8              

                                                                Transaction       
                                                                Processing        
                                                                Monitor           

                                                                ORB - CORBA       

                                                                ORB - COM         

                                                                ORB - DCOM        

                                                                ORB - COM+        

                                                                NEW: ORB - J2EE   

                                                                NEW: ORB - .Net   

                                        Enterprise Application  Business Process   (SeeBeyond)
                                        Integration             Mgmt              

                                                                Application        (SeeBeyond)
                                                                Connectivity      

                                                                Transformation     (SeeBeyond)
                                                                and Formatting    

                     Interoperability   Data Format /           XML               
                                        Classification                            

                                                                XLink             

                                                                Namespaces        

                                                                EDI               

                                        Data Types / Validation DTD               

                                                                XML Schema        

                                        Data Transformation     XSLT              

                     Interface          Service Discovery       UDDI              

                                        Service Description /   WSDL              
                                        Interface                                 

                                                                API               
  --------------------------------------------------------------------------------------------------------------------------------------

# Appendix C: Voluntary Product Accessibility Template (VPAT) {#appendix-c-voluntary-product-accessibility-template-vpat .unnumbered}

Refer to: http://www.itic.org/policy/508/Sec508.html and
http://www.itic.org/policy/508/vpat.html.

> Date: June 13, 2003
>
> Name of Product: Team EDS e-Travel Management Service
>
> Contact for more Information: Darren Collins, Technical Manager, (703)
> 742-1444 or darren.collins@eds.com

+-------------------------------+--------------------+-----------------+
| Summary Table\                |                    |                 |
| Voluntary Product             |                    |                 |
| Accessibility Template        |                    |                 |
+===============================+====================+=================+
| Criteria                      | Supporting         | Remarks and     |
|                               | Features           | Explanations    |
+-------------------------------+--------------------+-----------------+
| Section 1194.21               | We comply with     | All criteria    |
|                               | this criterion     | apply for       |
| **Software Applications and   | because all        | elements of the |
| Operating Systems**           | elements of the    | eTS that are    |
|                               | our e‑Travel       | non-web browser |
|                               | Management System  | based,          |
|                               | (eTS) that users   | including, but  |
|                               | access is Web      | not limited to: |
|                               | browser-based.     | plug-ins, Java  |
|                               |                    | applets,        |
|                               |                    | downloaded      |
|                               |                    | content and     |
|                               |                    | administrative  |
|                               |                    | and management  |
|                               |                    | software.       |
|                               |                    |                 |
|                               |                    | The contractor  |
|                               |                    | shall either    |
|                               |                    | build all       |
|                               |                    | accessibility   |
|                               |                    | features in, or |
|                               |                    | develop a       |
|                               |                    | solution that   |
|                               |                    | is compatible   |
|                               |                    | with assistive  |
|                               |                    | technology.     |
+-------------------------------+--------------------+-----------------+
| Section 1194.22               | Our eTS has been   | All criteria    |
|                               | designed and takes | shall apply for |
| **Web-Based Internet          | into account the   | web-based       |
| Information and               | special coding     | elements of the |
| Applications**                | needed by          | eTS. Criteria   |
|                               | addressing the     | (d) means that  |
|                               | following:         | pages that      |
|                               |                    | refer to style  |
|                               | -   Text Tags      | sheets should   |
|                               |                    | "degrade        |
|                               | -   Color          | gracefully" if  |
|                               |                    | the user        |
|                               | -   Server-Side    | chooses to      |
|                               |     Image Maps     | disable style   |
|                               |                    | sheet support,  |
|                               | -   Data Table     | although eTS    |
|                               |     Setup          | users are       |
|                               |                    | required to use |
|                               | -   Flicker Rate   | a modern        |
|                               |                    | browser that    |
|                               | -   Scripts        | supports CSS    |
|                               |                    | (Cascading      |
|                               | -   Electronic     | Style Sheets).  |
|                               |     Forms          |                 |
|                               |                    |                 |
|                               | -   Time Delays    |                 |
|                               |                    |                 |
|                               | -   Frames         |                 |
|                               |                    |                 |
|                               | -   Applets and    |                 |
|                               |     Plug-Ins       |                 |
|                               |                    |                 |
|                               | -   Navigation     |                 |
|                               |     Links          |                 |
+-------------------------------+--------------------+-----------------+
| Section 1194.23               | The eTS call       | Criteria (a),   |
|                               | center supports    | (b), (c), and   |
| **Telecommunications          | TTY, Caller-ID,    | (d) apply for   |
| Products**                    | and Time Intervals | phone based     |
|                               | Alerts.            | support         |
|                               |                    | elements of the |
|                               |                    | eTS. If the     |
|                               |                    | vendor's        |
|                               |                    | solution        |
|                               |                    | includes        |
|                               |                    | special         |
|                               |                    | telephone       |
|                               |                    | equipment for   |
|                               |                    | the hearing     |
|                               |                    | impaired,       |
|                               |                    | criteria (f)    |
|                               |                    | and (g) shall   |
|                               |                    | also apply.     |
+-------------------------------+--------------------+-----------------+
| Section 1194.24               | The eTS does not   | Criteria (c),   |
|                               | make use of video  | (d), and (e)    |
| **Video and Multi-media       | and audio as a     | shall apply for |
| Products**                    | delivery method    | multi-media     |
|                               | for its training   | training        |
|                               | and services.      | products        |
|                               |                    | provided as     |
|                               |                    | part of the     |
|                               |                    | eTS.            |
+-------------------------------+--------------------+-----------------+
| Section 1194.25               | N/A                | If kiosks or    |
|                               |                    | other           |
| **Self-Contained, Closed      |                    | self-contained, |
| Products**                    |                    | closed products |
|                               |                    | are proposed as |
|                               |                    | part of the     |
|                               |                    | eTS, then all   |
|                               |                    | criteria listed |
|                               |                    | in Section      |
|                               |                    | 1194.25 shall   |
|                               |                    | apply to those  |
|                               |                    | products.       |
+-------------------------------+--------------------+-----------------+
| Section 1194.26               | N/A                | Contract        |
|                               |                    | requirements    |
| **Desktop and Portable        |                    | for the eTS do  |
| Computers**                   |                    | not include     |
|                               |                    | Desktop and     |
|                               |                    | Portable        |
|                               |                    | Computers, so   |
|                               |                    | these criteria  |
|                               |                    | are not         |
|                               |                    | applicable.     |
+-------------------------------+--------------------+-----------------+
| Section 1194.31               | N/A                | All criteria in |
|                               |                    | Section 1194.31 |
| **Functional Performance      |                    | shall apply for |
| Criteria**                    |                    | technologies    |
|                               |                    | that are not    |
|                               |                    | included in any |
|                               |                    | of the above    |
|                               |                    | Sections        |
|                               |                    | (1              |
|                               |                    | 194.21-1194.26) |
|                               |                    | or where eTS    |
|                               |                    | meets a         |
|                               |                    | particular      |
|                               |                    | criterion in    |
|                               |                    | those Sections  |
|                               |                    | through         |
|                               |                    | equivalent      |
|                               |                    | facilitation    |
|                               |                    | (as defined in  |
|                               |                    | Section         |
|                               |                    | 1194.5).        |
+-------------------------------+--------------------+-----------------+

  -----------------------------------------------------------------------
  Section 1194.21 Software                              
  Applications and Operating                            
  Systems - Detail\                                     
  Voluntary Product Accessibility                       
  Template                                              
  ------------------------------- --------------------- -----------------
  **Criteria**                    **Supporting          **Remarks and
                                  Features**            explanations**

  \(a\) When software is designed Our eTS is designed   Textual support
  to run on a system that has a   to support keyboard   will be offered
  keyboard, product functions     navigation and        whether the
  shall be executable from a      function selection    function is
  keyboard where the function     using a keyboard.     clicked or keyed
  itself or the result of                               in via keyboard.
  performing a function can be                          
  discerned textually.                                  

  \(b\) Applications shall not    In operation of the    
  disrupt or disable activated    eTS, there is no      
  features of other products that disruption of other   
  are identified as accessibility running applications  
  features, where those features  or products that have 
  are developed and documented    been identified as    
  according to industry           accessibility         
  standards. Applications also    features and were     
  shall not disrupt or disable    developed and         
  activated features of any       documented according  
  operating system that are       to industry           
  identified as accessibility     standards.            
  features where the application                        
  programming interface for those                       
  accessibility features has been                       
  documented by the manufacturer                        
  of the operating system and is                        
  available to the product                              
  developer.                                            

  \(c\) A well-defined on-screen  The eTS has            
  indication of the current focus step-by-step focus    
  shall be provided that moves    directions. As        
  among interactive interface     options are selected, 
  elements as the input focus     tags are displayed to 
  changes. The focus shall be     work with assistive   
  programmatically exposed so     technology. As focus  
  that Assistive Technology can   changes and next      
  track focus and focus changes.  steps occur, tags and 
                                  selection options     
                                  change to identify    
                                  steps being executed  
                                  in the process.       

  \(d\) Sufficient information    The eTS is designed    
  about a user interface element  with tags on image    
  including the identity,         elements to support   
  operation and state of the      the use of assistive  
  element shall be available to   technology.           
  Assistive Technology. When an                         
  image represents a program                            
  element, the information                              
  conveyed by the image must also                       
  be available in text.                                 

  \(e\) When bitmap images are    The eTS complies with  
  used to identify controls,      these criteria by     
  status indicators, or other     staying consistent    
  programmatic elements, the      with images and their 
  meaning assigned to those       functions throughout  
  images shall be consistent      its application.      
  throughout an application\'s                          
  performance.                                          

  \(f\) Textual information shall Textual information    
  be provided through operating   is displayed by the   
  system functions for displaying operating system      
  text. The minimum information   functions while the   
  that shall be made available is eTS is being used.    
  text content, text input caret                        
  location, and text attributes.                        

  \(g\) Applications shall not    The eTS application    
  override user selected contrast in no way overrides   
  and color selections and other  user-selected visual  
  individual display attributes.  settings.             

  \(h\) When animation is         Animation is not used  
  displayed, the information      in the Team EDS eTS.  
  shall be displayable in at                            
  least one non-animated                                
  presentation mode at the option                       
  of the user.                                          

  \(i\) Color coding shall not be The eTS supports       
  used as the only means of       these criteria by     
  conveying information,          using standard        
  indicating an action, prompting textual alerts. No    
  a response, or distinguishing a color coding is used  
  visual element.                 to convey             
                                  information, with the 
                                  exception of airline  
                                  seat maps and hotel   
                                  amenities. However    
                                  these options provide 
                                  textual tags to       
                                  provide the same      
                                  function for          
                                  assistive technology. 

  \(j\) When a product permits a  Different ranges of    
  user to adjust color and        contrast levels are   
  contrast settings, a variety of provided and the      
  color selections capable of     range is dependent on 
  producing a range of contrast   the monitor.          
  levels shall be provided.                             

  \(k\) Software shall not use    The eTS does not use   
  flashing or blinking text,      flashing or blinking  
  objects, or other elements      elements.             
  having a flash or blink                               
  frequency greater than 2 Hz and                       
  lower than 55 Hz.                                     

  \(l\) When electronic forms are The eTS complies with  
  used, the form shall allow      these criteria by     
  people using Assistive          allowing users using  
  Technology to access the        assistive technology  
  information, field elements,    to access different   
  and functionality required for  information and field 
  completion and submission of    elements including    
  the form, including all         directions and cues.  
  directions and cues.                                  
  -----------------------------------------------------------------------

  ------------------------------------------------------------------------
  Section 1194.22 Web-based                             
  Internet information and                              
  applications - Detail\                                
  Voluntary Product Accessibility                       
  Template                                              
  -------------------------------- -------------------- ------------------
  **Criteria**                     **Supporting         **Remarks and
                                   Features**           explanations**

  \(a\) A text equivalent for      Textual equivalence  
  every non-text element shall be  for every non-text   
  provided (e.g., via \"alt\",     element is offered   
  \"longdesc\", or in element      by the eTS through   
  content).                        displayed buttons    
                                   and options.         

  \(b\) Equivalent alternatives    Our eTS does not use 
  for any multimedia presentation  audio or captions.   
  shall be synchronized with the                        
  presentation.                                         

  \(c\) Web pages shall be         Our eTS uses labels  
  designed so that all information and tags along with  
  conveyed with color is also      colors to provide    
  available without color, for     identification.      
  example from context or markup.                       

  \(d\) Documents shall be         Our eTS allows users Web pages that
  organized so they are readable   to enable style      refer to style
  without requiring an associated  sheets to            sheets should
  style sheet.                     accommodate a        "degrade
                                   disability. Web      gracefully" if the
                                   pages that refer to  user chooses to
                                   style sheets will    disable style
                                   degrade gracefully   sheet support,
                                   if the user chooses  although eTS users
                                   to disable style     are required to
                                   sheet support.       use a modern
                                                        browser that
                                                        supports CSS
                                                        (Cascading Style
                                                        Sheets).

  \(e\) Redundant text links shall Redundant links are  
  be provided for each active      not needed because   
  region of a server-side image    the eTS is designed  
  map.                             to use client-side   
                                   maps.                

  \(f\) Client-side image maps     Our eTS displays     
  shall be provided instead of     images client-side   
  server-side image maps except    instead of           
  where the regions cannot be      server-side.         
  defined with an available                             
  geometric shape.                                      

  \(g\) Row and column headers     Row and column       
  shall be identified for data     headers are          
  tables.                          identified easily by 
                                   font sizes and row   
                                   and table            
                                   structures.          

  \(h\) Markup shall be used to    The eTS uses ID and  
  associate data cells and header  header attributes to 
  cells for data tables that have  properly identify    
  two or more logical levels of    data tables.         
  row or column headers.                                

  \(i\) Frames shall be titled     The eTS labels all   
  with text that facilitates frame frames with text for 
  identification and navigation    identification and   
                                   navigation.          

  \(j\) Pages shall be designed to The eTS does not use 
  avoid causing the screen to      flashing elements.   
  flicker with a frequency greater                      
  than 2 Hz and lower than 55 Hz.                       

  \(k\) A text-only page, with     Our eTS takes        
  equivalent information or        advantage of         
  functionality, shall be provided text-only pages      
  to make a web site comply with   wherever necessary.  
  the provisions of this part,                          
  when compliance cannot be                             
  accomplished in any other way.                        
  The content of the text-only                          
  page shall be updated whenever                        
  the primary page changes.                             

  \(l\) When pages utilize         Our eTS provides     
  scripting languages to display   tags with commented  
  content, or to create interface  code that assistive  
  elements, the information        technologies can     
  provided by the script shall be  read.                
  identified with functional text                       
  that can be read by Assistive                         
  Technology.                                           

  \(m\) When a web page requires   Our eTS uses no      
  that an applet, plug-in or other unique items that    
  application be present on the    require plug-ins or  
  client system to interpret page  applets.             
  content, the page must provide a                      
  link to a plug-in or applet that                      
  complies with §1194.21(a)                             
  through (l).                                          

  \(n\) When electronic forms are  The eTS provides     
  designed to be completed         versatile electronic 
  on-line, the form shall allow    forms that allow the 
  people using Assistive           user to access       
  Technology to access the         information using    
  information, field elements, and assistive            
  functionality required for       technology.          
  completion and submission of the                      
  form, including all directions                        
  and cues.                                             

  \(o\) A method shall be provided The eTS allows for   
  that permits users to skip       user defined         
  repetitive navigation links.     navigation by        
                                   allowing users to    
                                   select deletes,      
                                   edits, and changes   
                                   without having       
                                   repetitive           
                                   navigation steps.    

  \(p\) When a timed response is   Time alert is        
  required, the user shall be      provided when it is  
  alerted and given sufficient     activated.           
  time to indicate more time is                         
  required.                                             
  ------------------------------------------------------------------------

**Note to 1194.22**: The Board interprets paragraphs (a) through (k) of
this section as consistent with the following priority 1 Checkpoints of
the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999)
published by the Web Accessibility Initiative of the World Wide Web
Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) -
1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

  -----------------------------------------------------------------------
  Section 1194.23                                       
  Telecommunications Products -                         
  Detail\                                               
  Voluntary Product Accessibility                       
  Template                                              
  -------------------------------- -------------------- -----------------
  **Criteria**                     **Supporting         **Remarks and
                                   Features**           explanations**

  \(a\) Telecommunications         The eTS support      Applies to phone
  products or systems which        center supports TTY  based support
  provide a function allowing      functionality to     elements of the
  voice communication and which do address users with   eTS.
  not themselves provide a TTY     special needs that   
  functionality shall provide a    require unique       
  standard non-acoustic connection telecommunications   
  point for TTYs. Microphones      support.             
  shall be capable of being turned                      
  on and off to allow the user to                       
  intermix speech with TTY use.                         

  \(b\) Telecommunications         The eTS supports all Applies to phone
  products which include voice     standard TTY signal  based support
  communication functionality      protocols.           elements of the
  shall support all commonly used                       eTS.
  cross-manufacturer                                    
  non-proprietary standard TTY                          
  signal protocols.                                     

  \(c\) Voice mail,                The eTS              Applies to phone
  auto-attendant, and interactive  telephone-based      based support
  voice response                   support system will  elements of the
  telecommunications systems shall be usable by TTY     eTS.
  be usable by TTY users with      users.               
  their TTYs.                                           

  \(d\) Voice mail, messaging,     The eTS telephone    Applies to phone
  auto-attendant, and interactive  support will provide based support
  voice response                   prompts,             elements of the
  telecommunications systems that  notifications, and   eTS.
  require a response from a user   more time options    
  within a time interval, shall    for all users.       
  give an alert when the time                           
  interval is about to run out,                         
  and shall provide sufficient                          
  time for the user to indicate                         
  more time is required.                                

  \(e\) Where provided, caller     N/A                  Not applicable.
  identification and similar                            
  telecommunications functions                          
  shall also be available for                           
  users of TTYs, and for users who                      
  cannot see displays.                                  

  \(f\) For transmitted voice      The eTS does not     If the vendor's
  signals, telecommunications      include special      solution includes
  products shall provide a gain    telephone equipment. special telephone
  adjustable up to a minimum of 20                      equipment for the
  dB. For incremental volume                            hearing impaired,
  control, at least one                                 this criterion
  intermediate step of 12 dB of                         shall also apply.
  gain shall be provided.                               

  \(g\) If the telecommunications  The eTS does not     If the vendor's
  product allows a user to adjust  include special      solution includes
  the receive volume, a function   telephone equipment. special telephone
  shall be provided to                                  equipment for the
  automatically reset the volume                        hearing impaired,
  to the default level after every                      this criterion
  use.                                                  shall also apply.

  \(h\) Where a telecommunications                      Not applicable.
  product delivers output by an                         
  audio transducer which is                             
  normally held up to the ear, a                        
  means for effective magnetic                          
  wireless coupling to hearing                          
  technologies shall be provided.                       

  \(i\) Interference to hearing                         Not applicable.
  technologies (including hearing                       
  aids, cochlear implants, and                          
  assistive listening devices)                          
  shall be reduced to the lowest                        
  possible level that allows a                          
  user of hearing technologies to                       
  utilize the telecommunications                        
  product.                                              

  \(j\) Products that transmit or                       Not applicable.
  conduct information or                                
  communication, shall pass                             
  through cross-manufacturer,                           
  non-proprietary,                                      
  industry-standard codes,                              
  translation protocols, formats                        
  or other information necessary                        
  to provide the information or                         
  communication in a usable                             
  format. Technologies which use                        
  encoding, signal compression,                         
  format transformation, or                             
  similar techniques shall not                          
  remove information needed for                         
  access or shall restore it upon                       
  delivery.                                             

  (k)(1) Products which have                            Not applicable.
  mechanically operated controls                        
  or keys shall comply with the                         
  following: Controls and Keys                          
  shall be tactilely discernible                        
  without activating the controls                       
  or keys.                                              

  (k)(2) Products which have                            Not applicable.
  mechanically operated controls                        
  or keys shall comply with the                         
  following: Controls and Keys                          
  shall be operable with one hand                       
  and shall not require tight                           
  grasping, pinching, twisting of                       
  the wrist. The force required to                      
  activate controls and keys shall                      
  be 5 lbs. (22.2N) maximum.                            

  (k)(3) Products which have                            Not applicable.
  mechanically operated controls                        
  or keys shall comply with the                         
  following: If key repeat is                           
  supported, the delay before                           
  repeat shall be adjustable to at                      
  least 2 seconds. Key repeat rate                      
  shall be adjustable to 2 seconds                      
  per character.                                        

  (k)(4) Products which have                            Not applicable.
  mechanically operated controls                        
  or keys shall comply with the                         
  following: The status of all                          
  locking or toggle controls or                         
  keys shall be visually                                
  discernible, and discernible                          
  either through touch or sound.                        
  -----------------------------------------------------------------------

  ------------------------------------------------------------------------
  Section 1194.24 Video and                             
  Multi-media Products - Detail\                        
  Voluntary Product Accessibility                       
  Template                                              
  -------------------------------- -------------------- ------------------
  **Criteria**                     **Supporting         **Remarks and
                                   Features**           explanations**

  a\) All analog television                             Not applicable.
  displays 13 inches and larger,                        
  and computer equipment that                           
  includes analog television                            
  receiver or display circuitry,                        
  shall be equipped with caption                        
  decoder circuitry which                               
  appropriately receives, decodes,                      
  and displays closed captions                          
  from broadcast, cable,                                
  videotape, and DVD signals. As                        
  soon as practicable, but not                          
  later than July 1, 2002,                              
  widescreen digital television                         
  (DTV) displays measuring at                           
  least 7.8 inches vertically, DTV                      
  sets with conventional displays                       
  measuring at least 13 inches                          
  vertically, and stand-alone DTV                       
  tuners, whether or not they are                       
  marketed with display screens,                        
  and computer equipment that                           
  includes DTV receiver or display                      
  circuitry, shall be equipped                          
  with caption decoder circuitry                        
  which appropriately receives,                         
  decodes, and displays closed                          
  captions from broadcast, cable,                       
  videotape, and DVD signals.                           

  \(b\) Television tuners,                              Not applicable.
  including tuner cards for use in                      
  computers, shall be equipped                          
  with secondary audio program                          
  playback circuitry.                                   

  \(c\) All training and           The eTS does not use Criterion shall
  informational video and          any audio-visual     apply for
  multimedia productions which     components.          multi-media
  support the agency\'s mission,                        training products
  regardless of format, that                            provided as part
  contain speech or other audio                         of the eTS.
  information necessary for the                         
  comprehension of the content,                         
  shall be open or closed                               
  captioned.                                            

  \(d\) All training and           The eTS is not audio Criterion shall
  informational video and          described.           apply for
  multimedia productions which                          multi-media
  support the agency\'s mission,                        training products
  regardless of format, that                            provided as part
  contain visual information                            of the eTS.
  necessary for the comprehension                       
  of the content, shall be audio                        
  described.                                            

  \(e\) Display or presentation of The eTS does not use Criterion shall
  alternate text presentation or   any audio-visual     apply for
  audio descriptions shall be      components.          multi-media
  user-selectable unless                                training products
  permanent.                                            provided as part
                                                        of the eTS.
  ------------------------------------------------------------------------

  ------------------------------------------------------------------------
  Section 1194.25 Self-Contained,                       
  Closed Products - Detail\                             
  Voluntary Product Accessibility                       
  Template                                              
  -------------------------------- -------------------- ------------------
  **Criteria**                     **Supporting         **Remarks and
                                   Features**           explanations**

  \(a\) Self contained products    N/A                  
  shall be usable by people with                        
  disabilities without requiring                        
  an end-user to attach Assistive                       
  Technology to the product.                            
  Personal headsets for private                         
  listening are not Assistive                           
  Technology.                                           

  \(b\) When a timed response is   We support these     
  required, the user shall be      criteria by          
  alerted and given sufficient     displaying alerts    
  time to indicate more time is    regarding time       
  required.                        duration for         
                                   actions.             

  \(c\) Where a product utilizes   N/A                  
  touch screens or                                      
  contact-sensitive controls, an                        
  input method shall be provided                        
  that complies with §1194.23 (k)                       
  (1) through (4).                                      

  \(d\) When biometric forms of    N/A                  
  user identification or control                        
  are used, an alternative form of                      
  identification or activation,                         
  which does not require the user                       
  to possess particular biological                      
  characteristics, shall also be                        
  provided.                                             

  \(e\) When products provide      N/A                  
  auditory output, the audio                            
  signal shall be provided at a                         
  standard signal level through an                      
  industry standard connector that                      
  will allow for private                                
  listening. The product must                           
  provide the ability to                                
  interrupt, pause, and restart                         
  the audio at anytime.                                 

  \(f\) When products deliver      N/A                  
  voice output in a public area,                        
  incremental volume control shall                      
  be provided with output                               
  amplification up to a level of                        
  at least 65 dB. Where the                             
  ambient noise level of the                            
  environment is above 45 dB, a                         
  volume gain of at least 20 dB                         
  above the ambient level shall be                      
  user selectable. A function                           
  shall be provided to                                  
  automatically reset the volume                        
  to the default level after every                      
  use.                                                  

  \(g\) Color coding shall not be  The eTS uses other   
  used as the only means of        methods of conveying 
  conveying information,           information such as  
  indicating an action, prompting  alert boxes,         
  a response, or distinguishing a  warnings, page       
  visual element.                  transfer, labels and 
                                   text to take         
                                   advantage of         
                                   assistive            
                                   technology.          

  \(h\) When a product permits a   Color and contrast   
  user to adjust color and         settings are         
  contrast settings, a range of    features of the      
  color selections capable of      user's workstation.  
  producing a variety of contrast                       
  levels shall be provided.                             

  \(i\) Products shall be designed The eTS does not use 
  to avoid causing the screen to   flash or blinking    
  flicker with a frequency greater banners.             
  than 2 Hz and lower than 55 Hz.                       

  \(j\) (1) Products which are     N\\A                 
  freestanding, non-portable, and                       
  intended to be used in one                            
  location and which have operable                      
  controls shall comply with the                        
  following: The position of any                        
  operable control shall be                             
  determined with respect to a                          
  vertical plane, which is 48                           
  inches in length, centered on                         
  the operable control, and at the                      
  maximum protrusion of the                             
  product within the 48 inch                            
  length on products which are                          
  freestanding, non-portable, and                       
  intended to be used in one                            
  location and which have operable                      
  controls.                                             

  (j)(2) Products which are        N\\A                 
  freestanding, non-portable, and                       
  intended to be used in one                            
  location and which have operable                      
  controls shall comply with the                        
  following: Where any operable                         
  control is 10 inches or less                          
  behind the reference plane, the                       
  height shall be 54 inches                             
  maximum and 15 inches minimum                         
  above the floor.                                      

  (j)(3) Products which are        N\\A                 
  freestanding, non-portable, and                       
  intended to be used in one                            
  location and which have operable                      
  controls shall comply with the                        
  following: Where any operable                         
  control is more than 10 inches                        
  and not more than 24 inches                           
  behind the reference plane, the                       
  height shall be 46 inches                             
  maximum and 15 inches minimum                         
  above the floor.                                      

  (j)(4) Products which are        N\\A                 
  freestanding, non-portable, and                       
  intended to be used in one                            
  location and which have operable                      
  controls shall comply with the                        
  following: Operable controls                          
  shall not be more than 24 inches                      
  behind the reference plane.                           
  ------------------------------------------------------------------------

  ------------------------------------------------------------------------
  Section 1194.26 Desktop and                           
  Portable Computers - Detail\                          
  Voluntary Product Accessibility                       
  Template                                              
  -------------------------------- -------------------- ------------------
  **Criteria**                     **Supporting         **Remarks and
                                   Features**           explanations**

  \(a\) All mechanically operated  N/A                  Contract
  controls and keys shall comply                        requirements for
  with §1194.23 (k) (1) through                         the eTS do not
  (4).                                                  include Desktop
                                                        and Portable
                                                        Computers, so
                                                        these criteria are
                                                        not applicable.

  \(b\) If a product utilizes      N/A                  Not applicable.
  touch screens or touch-operated                       
  controls, an input method shall                       
  be provided that complies with                        
  §1194.23 (k) (1) through (4).                         

  \(c\) When biometric forms of    N/A                  Not applicable.
  user identification or control                        
  are used, an alternative form of                      
  identification or activation,                         
  which does not require the user                       
  to possess particular biological                      
  characteristics, shall also be                        
  provided.                                             

  \(d\) Where provided, at least   N/A                  Not applicable.
  one of each type of expansion                         
  slots, ports and connectors                           
  shall comply with publicly                            
  available industry standards                          
  ------------------------------------------------------------------------

  ------------------------------------------------------------------------
  Section 1194.31 Functional                            
  Performance Criteria - Detail\                        
  Voluntary Product Accessibility                       
  Template                                              
  -------------------------------- -------------------- ------------------
  **Criteria**                     **Supporting         **Remarks and
                                   Features**           explanations**

  \(a\) At least one mode of       Our eTS supports     
  operation and information        assistive technology 
  retrieval that does not require  with tags and        
  user vision shall be provided,   options that         
  or support for Assistive         assistive technology 
  Technology used by people who    can read.            
  are blind or visually impaired                        
  shall be provided.                                    

  \(b\) At least one mode of       Our eTS supports     
  operation and information        assistive technology 
  retrieval that does not require  with tags and        
  visual acuity greater than 20/70 options that         
  shall be provided in audio and   assistive technology 
  enlarged print output working    can read.            
  together or independently, or                         
  support for Assistive Technology                      
  used by people who are visually                       
  impaired shall be provided.                           

  \(c\) At least one mode of       There is no sound    
  operation and information        when operating the   
  retrieval that does not require  eTS.                 
  user hearing shall be provided,                       
  or support for Assistive                              
  Technology used by people who                         
  are deaf or hard of hearing                           
  shall be provided                                     

  \(d\) Where audio information is N/A                  
  important for the use of a                            
  product, at least one mode of                         
  operation and information                             
  retrieval shall be provided in                        
  an enhanced auditory fashion, or                      
  support for assistive hearing                         
  devices shall be provided.                            

  \(e\) At least one mode of       N/A                  
  operation and information                             
  retrieval that does not require                       
  user speech shall be provided,                        
  or support for Assistive                              
  Technology used by people with                        
  disabilities shall be provided.                       

  \(f\) At least one mode of       N/A                  
  operation and information                             
  retrieval that does not require                       
  fine motor control or                                 
  simultaneous actions and that is                      
  operable with limited reach and                       
  strength shall be provided.                           
  ------------------------------------------------------------------------