# Who is Dimension Data Government Services (DDGS)?

Founded in 1983, Dimension Data is a \$2 billion global technology
services company. We plan, build and support the applications and
networks that power your organization. Unlike other IT services
companies, we have a unique combination of specialist skills and
solutions to converge applications & networks. The result is a better
return on your IT expenses.

Dimension Data Government Services (DDGS) is a subsidiary of Dimension
Data which leverages the knowledge and global footprint established by
Dimension Data over the past 20 years. Our DDGS design and connectivity
specialists will evaluate your network and the applications on it,
provide an analysis, and design an industry-leading solution that uses
commercially available products to meet your needs. With operations in
29 countries, we are well positioned to plan, build and support these
solutions on a global basis.

## Our Competencies

Our capabilities allow us to leverage new IT standards and architectures
to create more intelligent networks, efficient applications, and
collaborative organizations. We refer to these architectures and
enhanced infrastructures as Application Networks - dynamic and evolving
architectures that build upon, optimize, and extend legacy systems.

Application Networks provide tremendous benefits to businesses
including, but not limited to:

-   Cheaper and simpler system collaboration within and across
    organizations

-   Lower capital costs of integration

-   Faster integration

-   Reduced duplication, thus lower IT operational costs

-   Incremental development to enhance past IT developments

We provide these capabilities through five core practices, IP Converance
(IP Telephony and IP Contact Centers), Enterprise Mobility, Datacenters,
Security, and Operating Systems/Messaging. These practice teams have
expertise in the planning, building and support of their respective
technology areas using highly trained system engineers, system
architects, and support staff. Our practice teams work with leading
manufacturers, and we are one of the largest global integrators for
Cisco and EMC. We have provided Cisco Optical gear and EMC storage to
numerous government organizations. In addition, our Symbol relationship
allows for us to provide access points, access ports, and handhelds to
our customers

## Our Services

In addition to our practices for IPT, security, servers & storage, and
enterprise mobility, DDGS has a Managed Services practice that can take
on business-critical operability for such things as Day 2 support for
IPT. We have leveraged our network expertise, and expertise in security,
IPT, and servers to provide immediate detection, analysis, and support,
24x7.

## Our Contracts

DDGS has experience with government regulations and Federal Acquisition
Regulation Standards (FARS) and DFARS, and is registered in CCR. Our
Federal contracts include:

-   GSA schedule

    -   Professional Services covering Connectivity and Integration
        services

    -   Consultants

    -   Wan Architects

-   US Courts Wan Contract

    -   Network Management

    -   Help desk

    -   Support

-   DSCR contract

    -   Network Management and support

-   NGA BPA for 500K for cabling

    -   Connectivity Services

-   SEWP III

-   MMAD

-   ENCORE

## What separates Dimension Data Government Services from the rest?

A combination of our people, processes, and established Federal
contracts allow Dimension Data to be a trusted advisor to government
organizations. We provide skilled project managers to execute our Primer
methodology and deploy specialists to execute Surveyors, our collection
of analysis tools that enable us to test and measure all elements of
your IT Infrastructure. Surveyors can include branch office assessments
that will detect such things as LAN problems, storage misuse, or
consolidation opportunities to name a few.

## Who does Dimension Data help?

Dimension Data has provided solutions to various Federal, State and
Local government entities as well as public education institutions.
Whether acting as the trusted advisor and making recommendations for a
telecommunication infrastructure, providing network engineering,
implementing new networks, or securing IT infrastructure, Dimension Data
proves to be one of the most versatile and attentive firms serving the
government today.

Our relationships with our Federal Government customers are
long-standing, as we take an approach of reviewing the existing
infrastructure, making recommendations, engaging partners, and
implementing a solution that will provide future efficiencies.

A sampling of our Federal Customers is as follows:

-   Administrative Office of the U.S. Courts

-   Defense Supply Center (DCS)

-   Defense Information Systems Agency

-   Defense Logistics Agency

-   United States Navy

-   National Gallery of Art

-   U.S. Department of Justice

# Federal Government

##### Occupational Safety & Health Administration: U.S. Department of Labor 

This project provided OSHA's Director, Directorate of Information
Technology with a recommendation for a telecommunication infrastructure
and the implementation of the new network. This recommendation consisted
of a detailed analysis of existing infrastructure, remote access,
reliability, security, Internet access, technology recommendation, new
network design, deployment of a scalable network and placement of host
systems.

The approach taken for this study reviewed the existing architecture and
major OSHA applications (present and future), met and interviewed OSHA
staff  (Federal, State, and Consultation) to gather requirements, review
best practices, and made recommendations for OSHA\'s new
telecommunications infrastructure and deployment.

##### Administrative Office of the U.S. Courts

Dimension Data currently provides Network Engineering and Operations
Services to the Administrative Office of the U.S. Courts via a 5-year
Wide Area Network Support Contract. Through this contract Dimension Data
has redesigned and grown an existing 320-site X.25 network to an
800-site hierarchical network based on the latest Cisco equipment.
Dimension Data runs a 24x7 Network Operations Center in support of this
National WAN. In addition to the existing network, Dimension Data has
assisted the U.S. Courts in building a 2nd National WAN based on Frame
Relay to support Public Access to Courts Electronic Records (PACERNet).

In support of these projects, Dimension Data has staged over 800
routers, ensuring the proper configuration, testing, burn-in and
documentation of each router prior to shipping. During the roll-out
period, Didata created multiple teams that traveled to the appropriate
sites and performed the router/network installation, testing and
training as appropriate.

The network design consisted of a Hub and Spoke topology utilizing
Variable Length Subnet Mask (VLSM) and EIGRP routing protocols for
efficient addressing and route convergence. Dimension Data has used
several technologies to ensure proper traffic flow to include: Advanced
Queing, Traffic Shaping, and Policy Routing.

##### Defense Supply Center (DSC)

Dimension Data has engineers placed in the DSC in Richmond. One of them
acts as a consultant for their BSM rollout, and is helping the IT
Manager \"sell\" the design to the Defense Logistics Agency. The Didata
Team travels across the country advocating and presenting the design.
Our Project Managers are helping to rollout DSC's current migration from
a Cabletron to a Cisco infrastructure. They also help detect and solve
problems in the network, and make recommendations to the Telecom
Manager.

##### Other Federal

-   Brookhaven National Laboratory

-   Federal Reserve (As a Sprint subcontractor)

-   Veterans Affairs (As a Sprint subcontractor)

# State Government

##### State of Maryland

Dimension Data -- historically doing business with the State as
TimeBridge Technologies, Inc. has had the opportunity to partner with
the Maryland and it's associated agencies, institutions and
municipalities for the last 5 years. Under the Department of Budget and
Management Contract DBM-9714, Dimension Data has historically performed
a wide range of business-critical tasks, ranging from statewide
deployments of high-performance network technology to services that
analyze the economic impact of providing high-speed connectivity to
less-developed regions of the State.

Dimension Data has viewed its relationship with the State of Maryland as
a critical element of our business success. Where other companies look
to public-sector contracts as being supplemental to their core business,
Dimension Data's Mid-Atlantic Region has consciously embraced State and
Local Government business as part of our overall strategic business
plan. Relationships within the public organizations are essential to our
long-term growth plans. Our existing business agreement has provided us
with an opportunity to demonstrate consistently high levels of technical
strength, coupled with a management commitment to the goals and
objectives of virtually every major agency within the State.

Among our program successes within the State, we take great pride in the
Statewide ATM Design and Deployment. Additionally, we have successfully
served the following Maryland Agencies:

-   Maryland Department of Budget and Management

-   Maryland Department of Education

-   Maryland Department of Health and Mental Hygiene

-   Maryland Department of Human Resources

-   Maryland Department of Natural Resources

-   Maryland Department of Public Safety & Correction Services

-   Maryland Higher Education Commission

-   Maryland Transportation Authority

-   Maryland Office of the Governor

Specifically, Didata completed the first phase of the Network Maryland
Project, an initiative to provide high-speed Internet, Intranet and
Voice connectivity to customers (both public and private) throughout the
State. As a strategic partner in this initiative, Didata participated in
the requirements definition, architecture, and the design coupled with
staging and deployment of the WAN equipment. The initial design used
public ATM and Frame services to provide connectivity throughout the
State. Currently, Didata is participating in the second phase of the
project, which will use private dark fiber provided by Level(3) as part
of a right-of-way contract to Maryland. In addition to our technical
expertise on the technologies used to build the network (Cisco StrataCom
IGX switches, Cisco Routers, ATM, Frame, etc.), Maryland engaged Didata
to develop an Economic Development Plan related to the appropriate use
of the network infrastructure to drive business growth.

##### Other State Government

-   State of Colorado

-   State of New Jersey

# Local Government

##### County of Camden, NJ

Dimension Data has designed, implemented and maintained the LAN and WAN
infrastructure as well as the security policy for the county since 1997.
The Market Street location is comprised of a fiber network, which
includes 4 buildings in downtown Camden. There are 10 locations that are
WAN connected to the Market Street location.

Dimension Data has worked with the County of Camden to reduce it's
reoccurring cost while at the same time increasing the functionality of
the network with such projects as VPN and a secure 802.11b wireless
access points and wireless bridges implementation.

New projects underway include a Cisco IP telephony implementation at two
locations to replace the legacy phone systems. The County of Camden
emergency response facility (911) is currently being securely integrated
into the network.

##### Fairfax County, VA

######## Daily Support

-   Provide ad hoc support to DIT Telecommunications Division regarding
    core network support issues

-   Provide knowledge transfer related to ACL construction, OSPF, VLAN
    design, WCCP and network caching

######## Information Security

-   Participate in weekly Information Security Operations Team meeting
    where we establish and prioritize security architecture issues.
    These frequently involve analysis of behavior of County applications
    for improving network security. Recently presented 5-phase roadmap
    for Cisco SAFE architecture migration. Phase 1 incorporates a
    variety of Zero CAPX solutions to numerous security concerns.

-   Deploy and provide ongoing support of Solaris-based perimeter HTTP
    anti-virus scanning system. Also incorporates Content Engine 590 for
    caching and web re-direction along with Content Services Switch
    11154 switches for redundant load balancing of the servers.

-   Served as technical mentor on eval of Open Systems' Private-I syslog
    analyzer software to improve firewall monitoring and proactive
    response to threats and other events.

-   Provide knowledge transfer related to best practice network risk
    mitigation

######## Verizon ATM WAN Migration

Serve as "trusted advisor" to FCG DIT on ATN WAN implementation. I
participate in Verizon weekly project and technical meetings, as well as
consult off-line with DIT personnel on Verizon recommendations to ensure
the objectives of the migration are met and the best interests of the
county are protected.

######## IP Telephony

-   Provided extensive needs analysis and corresponding design of
    218-phone IP Telephony solution for Kelly Square facility. Already
    presented to Cleve Edwards (Dir. of Technology Infrastructure
    Division). Tentatively accepted pending successful IPT pilot.

-   Currently providing technical leadership and resource coordination
    of pilot to take place at the Government Center in April and May of
    2002 between the legacy Siemens 9751 PBX and the IP Telephony
    environment on the production LAN environment.

-   Coordinated IPCC forum for FCG telecomm personnel at the Cisco
    Herndon office and an IP Telephony product/technology training at
    Government Center.

######## WLAN Site Surveys

Conducted WLAN survey at Newington Motorcycle Shop and Jermantown Road
Radio Shop for building-to-building WLAN connectivity of outlying
building to each facilities wired LAN.

######## Enterprise Operations Center -- Server Farm LAN Design

-   Currently developing multiple scenarios for new LAN infrastructure
    design supporting windows server farm to simplify cabling
    requirements while improving scalability and control of server
    environment.

-   Design worked out, cost comparison of centralized switching vs.
    per-rack switching to be conducted the week of Mar 18^th^.

##### Other Local Government

-   Anne Arundel (MD) County

-   Baltimore (MD) County

-   Baltimore County Public Library

-   Calvert County (MD) Public Library

-   City of Baltimore

-   City of Jersey City

-   City of Steamboat

-   City of Westminster

-   Empira Police Department

-   Harford County

-   Montgomery (MD) County

-   Prince Georges (MD) County

# Public Education

##### John Tyler Community College

John Tyler Community College installed VoIP at its' new Midlothian,
Virginia campus in May 2000. There were several reasons for going to
VoIP -- savings on monthly recurring costs and savings on time consuming
tasks such as adding phones, moves, and miscellaneous changes. We made
our choice to go with Cisco products because we have had excellent
experiences with our Cisco infrastructure equipment at other campuses.

The College had Centrex and ISDN lines providing PSTN service and an
outside vendor for voice mail services. On an average Centrex costs
\$18.23 per month per line, ISDN costs \$26.16 per month per line, and
voice mail costs \$5.88 per month per user. Multiply these monthly
recurring costs by 300+ users and this is a huge bite out of a budget --
dollars that can be better spent in other operational and instructional
areas.

In comparison, once the VoIP equipment is purchased there are no longer
monthly recurring costs other than some type of line to connect to the
PSTN. The VoIP equipment we purchased included the Call Manager, Uone
Voice Mail, and telephones. We also purchased a variety of Cisco
equipment for our infrastructure to support data and VoIP services. All
of our Cisco equipment was purchased from TimeBridge Technologies from
the current State of Virginia contract. We also elected to purchase
engineering services from TimeBridge Technologies to assist us in the
installation of the Call Manager since they are a Cisco certified vendor
and because we had purchased all of our equipment there as well.

Another plus to VoIP is the ease at which adds, moves, and changes can
be made. In the previous environment an order was submitted to the
telephone company or a local telephone vendor. One had to wait --
generally a week to ten days at best -- for those companies to provide
the service needed. These services were provided at a high cost to the
College.

In the VoIP environment existing employees can add phones or voice mail
and make changes immediately and easily within the VoIP equipment at our
site. An example is a recent change made at our new campus. A user
requested that their line be added to the Learning Resource Center
phones since he would be working in that area. This was a simple matter
of going into the Call Manager, configuring the employees number on each
of the existing phones in the LRC then adding the LRC numbers to his
phone. This was done within a half hour, the system reset, and the
changes completed before those employees came in for the day.

Moves will be even simpler. An employee will simply unplug their phone
and plug it in their new office. All their configurations go with the
phone. No outside vendor or additional cost is required.

The employees at the new campus easily accepted the VoIP technology and
we expect the same when we install the VoIP at our Chester, Virginia
campus beginning in January 2001.

##### North Penn School District, Lansdale, PA

The North Penn School District is one of the most advanced technology
school districts in the Montgomery County Intermediate Unit (MCIU)
embracing a broad range of data, video, and wireless network solutions.
All school buildings are wired with fiber, coax, and CAT5, so that the
district is poised to take advantage of the latest in networking
technology.

Dimension Data is the school district's network vendor of choice,
deploying all-Cisco solutions and using the professional technical
services of Dimension Data to design, configure, and install all new
networking applications for their district-wide network.

During the summer break of 1999, Dimension Data Implemented a new 13
school WAN, connecting the district's 13 Elementary Grade Schools via T1
Frame Relay facilities and tying them into a single district-wide
network. Approximately 3,000 switched Ethernet ports (combination of
10M, 10/100, with some Gigabit uplinks) were installed to provide
centralized administrative systems, Internet access, e-mail. Cisco 2610
Routers were installed at each school with stacks of Cisco C29xx and
C35xx Ethernet switches in 2-3 closets. Dimension Data helped the
customer to design the district-wide IP Address Plan, VLANs, and basic
security.

As a follow-on project, Didata Professional Services were used to
enhance remote access and bolster security with their Cisco PIX
firewall.

In 2000, North Penn asked Dimension Data to take an in-depth look at
implementing a district-wide Cisco AVVID (Architecture for Voice, Video
and Integrated Data) networking solution. Significant design work was
completed to arrive at Budgetary figures and a migration plan/direction.
North Penn is now moving to upgrade its core Cisco C55xx switches and FE
uplinks to a Cisco C6509 core with Gb uplinks to support the bandwidth
and QoS requirements for IP Telephony and IP-based Video applications
for Distance Learning Broadcast Video as well as Video Conferencing
throughout the district. North Penn also employed Dimension Data to
develop a Preliminary Design for a district-wide Gigabit Fiber MAN as
the backbone for implementing its future Cisco AVVID solutions.

##### Chester County Intermediate Unit, Chester County PA

Dimension Data designed and implemented one of the most technologically
advanced fiber-optic networks in Pennsylvania. The Chester County
Intermediate Unit (CCIU) is one of 29 regional educational service
agencies. The Chester County Intermediate Unit administers
instructional, enrichment and administrative programs and services to
the 12 Chester County public school districts and also to over 45
private and parochial schools in the county. These programs include
instructional, remedial and enrichment services for regular,
occupational and special education staff and students. Other IU services
support school district leaders and school board members. The diversity
of CCIU programs enables its staff to interact with school district
personnel at all levels and to maintain a cohesive educational network
throughout Chester County.

Using a Converged IP Network, Dimension Data completed of a fiber-optic
network solution for Pennsylvania's Chester County Intermediate Unit and
changed the way students, faculty, and other community members
communicate.

The new fiber-optic network, utilizing IP telephony and video
conferencing solutions from Cisco Systems, is one of the most
technologically advanced in the state of Pennsylvania. It connects the
county's 12 school districts, three colleges, three county government
offices, five intermediate unit sites, and the Chester County Library
with approximately 255 miles of fiber.

The advanced network offers students, faculty and the community new
opportunities to communicate through such technological innovations as
international video conferencing, distance or e-learning, electronic
field trips, video-on-demand, real-time video streaming, online
coursework, and real-time mentoring. The implementation and installation
of the Dimension Data solution utilizes the Cisco Architecture for
Voice, Video, and Integrated Data (Cisco AVVID) -- an enterprise
architecture that provides an intelligent network infrastructure for
today's Internet business solutions. It involves the integration of
data, voice, and multi-session video over the Chester County Community
Network (Chesconet) fiber network.

This Cisco AVVID solution includes voice-enabled routers and switches as
well as IP phones. The system facilitates job development, curriculum
management and staff development. It also improves and streamlines
administrative functions by centralizing data services -- all while
reducing overall IT costs.

Dimension Data assisted CCIU in deploying this solution in three phases:
data, video conferencing, and most recently IP telephony. Dimension Data
designed and implemented CCIU\'s metropolitan area network and built out
their network operations center (NOC) so that they could manage their
own network.

"Dimension Data provided expert knowledge and skill in delivering a
customized communications system for Chester County's multi-faceted
technology needs," said John Branson, CCIU director of educational
technology. "Having implemented a Cisco AVVID solution internally,
Dimension Data has firsthand knowledge that has proven to be a critical
component of our success in establishing a new way for our
administrators, teachers and students to use and experience all that
this technology offers to the education environment."

The CCIU and Chesconet hosted a community-wide event on September 20,
2001 to unveil the county's recently completed network. Highlighting the
event was a series of demonstrations that illustrated the network's
capabilities and advancements. Demonstrations included a real-time
videoconference with the University of Limerick in Ireland,
video-on-demand, real-time video streaming, online coursework, and IP
telephony capabilities.

##### Fairfax County (VA) Public Schools

Dimension Data has been engaged with Fairfax County Public Schools
(FCPS) for approximately that last four years and has been providing
support to Fairfax County Government (FCG) for the past six months.
Dimension Data has several Senior Engineers on-site at the Schools and
Government providing high-level engineering services. The following is a
summary of the projects that Dimension Data has been involved with for
the Schools and Government:

######## Instructional Management System Site Upgrades

-   Designed a standardize network infrastructure for all FCPS sites

-   After discovering an inherent switch problem with Nortel switches,
    aided in the migration from a Nortel infrastructure of hub and
    switch devices to a Cisco infrastructure

-   LAN Design and Installation for Cisco infrastructure w/6509 & 3500's

-   Served as Technical Lead and PM for several sites from 100 to 1000+
    PCs

-   Facilitates switched 10/100 Ethernet to the desktop and enhanced
    applications demanding more network resources

######## Lower Layer Network Architecture

-   Wrote the Lower Layer Network Architecture and Intermediate
    Architecture. These documents establish the services provided by the
    network and the technologies employed to provide them. The
    architecture is rounded out with specific hardware and software
    recommendations for LAN topology and network device configuration.

######## Information Security

-   Analyzed and provided recommendations on optimizing ISP router ACL's
    and improving security through narrowing or removing entries

-   Established Employee/Student FCPSNET Internet Acceptable Use Policy

-   Provided *ad hoc* support for information security events

######## ATM/OPSF WAN Design

Provided preliminary ATM PVC design, equipment recommendations, and OSPF
area design for forthcoming ATM WAN in concert with Kevin Murray and
Dean Ho (FCPS DIT).

######## Wireless LAN

Led WLAN Site Survey and wrote survey report of Edison High School

######## NMS Design

Provided design and SOW support for new NMS System implementing HP
OpenView Network Node Manager and Cisco Works 2000 in a combined Sun
Solaris and Windows 2000 environment.

######## Woodson Pyramid AVVID Designs

-   Provided design for IP/TV system of distributing on-demand and
    scheduled broadcasts of IP-based Video from Chapel Square production
    center to schools within the Woodson Pyramid.

-   Project also incorporated LAN upgrades, IP Telephony and Wireless
    LANs at each of the pyramid schools.

######## Other

-   Provided ad hoc daily support to Network Services and Support staff

-   Created a current view diagram of the existing SMDS wide area
    network.

-   Advised FCPS that the information on their Internet line utilization
    was incorrect. The information indicated only 3% utilization, yet
    many schools were complaining of slowness. The actual line
    utilization was 80% and there was a problem with Service Provider's
    monitoring station and operators. They had Concord Network Health
    configured incorrectly and where basing all information on a
    misleading report.

-   Helped FCPS identify requirements for IMS schools.

-   Dimension Data maintains most of the Unix systems within FCPS, HPUX,
    Solaris, Linux, including the DNS's and Web servers.

-   Dimension Data maintains the Internet Content Filters (ICF's) for
    FCPS.

-   ATM network design including all IP addressing, and routing protocol
    setup. The network is a 3-Tier Network Architecture model using
    core, distribution, and access design and placement on security
    devices and address translation.

-   Created a current view diagram of the existing SMDS wide area
    network.

-   Identified and initiated a program to perform a router configuration
    clean up and optimization. This program has lead to a more
    consistent approach, which eases troubleshooting, and maintenance.

-   Provided support and knowledge transfer to FCPS employees on how a
    single DHCP server could serve many segment though routers.

-   Provided support to the local Verizon engineer for FCPS related to
    how to configure a 7206 to terminate FCPS DSL customers.

-   Helped FCPS identify requirements for IMS schools. Core and wiring
    closet switches. I created these plans 9 month to a year before
    network architecture team got together.

-   Have provided on-going support to the schools related to site
    surveys in preparation for a network deployment.

-   Developed a remote access methodology including an IPSec VPN for
    FCPS from late 2000 till early 2001.

-   Dimension Data provides on-going administration and maintenance
    support of most of the Unix systems within FCPS, HPUX, Solaris,
    Linux. Including the DNS's and Web servers.

-   Developed lower layer LAN Architecture standards document for all
    FCPS schools. Including topology, connectivity, functionality,
    hardware, and standardized configuration.

##### Other Public Education

######### Higher Education-Public Universities

-   College of William and Mary

-   James Madison University

-   Medical College of Virginia

-   Morgan State University (large campus redesign, staging, install,
    etc., hardware fulfillment)

-   Towson State University (campus design and install services,
    hardware fulfillment)

-   University of Baltimore School of Nursing (campus design and install
    services, hardware fulfillment)

-   University of Maryland (campus design and install services, hardware
    fulfillment, with a small amount of managed services (Insite))

-   University of Maryland, Baltimore (campus design and install
    services, hardware fulfillment)

-   University of Maryland School of Pharmacy

-   University of Maryland Biotechnical Institute

-   University of Richmond

-   University of Virginia

-   University of Virginia Medical Center

-   Virginia Polytechnic Institute

######### Higher Education-Community Colleges

-   Anne Arundel Community College

-   Baltimore City Community College

-   Carroll Community College

-   Danville Community College

-   Howard Community College

-   John Tyler Community College

-   New River Community College

-   Northern Virginia Community College

-   Piedmont Virginia Community College

-   Southside Virginia Community College

-   Thomas Nelson Community College

-   Tidewater Community College

-   Virginia Community College System

-   Virginia Highlands Community College

-   Virginia Western Community College

######### Education-Public Schools

-   Anne Arundel Public Schools

-   Bucks County (PA) Intermediate Center

-   Charles County Public Schools

-   Chester County Intermediate Unit

-   Howard County Public Schools

-   Lower Merion School District