**BARTON COUNTY COMMUNITY COLLEGE**

**COURSE SYLLABUS**

I.  **GENERAL COURSE INFORMATION**

> [Course Number:]{.underline} EMHS 1905
>
> [Course Title:]{.underline} Developing and Managing Volunteer
> Resources
>
> [Credit Hours:]{.underline} 3 Credit Hours
>
> [Division and Discipline:]{.underline} Environmental Technology and
> Military Programs
>
> [Course Description:]{.underline} This course offers training in
> identifying volunteer resources and recruiting, assigning, training,
> supervising, evaluating, and motivating volunteers. The course also
> addresses coordinating with voluntary agencies, Voluntary
> Organizations Active in Disaster (VOAD), community-based organizations
> such as church groups, food banks, professional groups, as well as
> business and industry. Special issues such as spontaneous volunteers,
> stress management and legal issues of volunteers are also addressed.
> "This course does not address volunteer firefighters because of the
> vast technical scope of the topic."

II. **CLASSROOM POLICY**

> Students and faculty of Barton County Community College constitute a
> special community engaged in the process of education. The college
> assumes that its students and faculty will demonstrate a code of
> personal honor, which is based upon courtesy, integrity, common sense,
> and respect for others both within and outside the classroom.
>
> The college reserves the right to suspend a student for conduct, which
> is detrimental to the college's educational endeavors as outlined in
> the College catalog.
>
> Plagiarism on any academic endeavors at Barton County Community
> College will not be tolerated.
>
> Anyone seeking an accommodation under provisions of the Americans with
> Disabilities Act should notify the instructor and the Barton County
> Community College Coordinator of Instructional Services.
>
> For specific College policies and notices concerning:
> Non-discrimination, Civil Rights Act of 1964, Family Educational
> Rights and Privacy Act (FERPA), Sexual Harassment, Academic Clemency
> Policy and Academic suspension, visit the Barton County Community
> College Ft. Riley website at: <http://fr.bartonccc.edu/>.
>
> Student grievance procedure: Barton's policy is to secure, at the
> lowest possible level, equitable solutions to problems during the
> conduct of our academic and vocational programs. Student concerns that
> cannot be resolved with the course instructor should be directed to
> the Director of Environmental/Military Programs (1-785-238-8550).

III. **COURSE AS VIEWED IN THE TOTAL CURRICULUM**

> This course is designed to provide insight into the tasks, roles and
> responsibilities required for emergency managers to effectively manage
> volunteer resources during a disaster.

IV. **ASSESSMENT OF STUDENT LEARNING/COURSE OUTCOMES**

> Barton County Community College is committed to the assessment of
> student learning and to quality education. Assessment activities
> provide a means to develop an understanding of how students learn,
> what they know, and what they can do with their knowledge. Results
> from these various activities guide Barton, as a learning college, in
> finding ways to improve student learning.
>
> [Course Outcomes]{.underline}

A.  Discuss the differences between an Emergency Management Volunteer
    Program Manager and a volunteer agency coordinator

B.  Analyze the need for coordinating emergency management volunteers or
    working with a volunteer agency

C.  List the functions of an emergency management volunteer program

D.  Develop an action plan for recruiting, interviewing, training,
    supervising, and evaluating volunteers

E.  Develop a plan for working with community volunteer agencies,
    professional groups, or business and industry in a disaster

F.  Discuss the special issues in volunteer management

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V.  **COURSE COMPETENCIES**

    A.  Discuss the differences between an Emergency Management
        Volunteer Program Manager and a Volunteer Agency Coordinator

        1.  Define volunteer and voluntary agency, and draw distinctions
            between the two

        2.  Identify the four categories of volunteers

        3.  List the benefits and challenges of using volunteers

    B.  Analyze the need for coordinating emergency management
        volunteers or working with a volunteer agency

        1.  List three benefits of involving volunteers in an emergency
            management program

        2.  Determine the need for meeting a community's needs by
            developing a volunteer program or by coordinating with a
            volunteer agency, or some combination of the two options

        3.  Discuss the common complaints of volunteers and paid staff
            in an organization

        4.  Identify strategies for improving volunteer-staff climate

        5.  Compare the relative advantages and disadvantages of develop
            and/or maintaining an emergency management volunteer program
            versus coordinating with a community volunteer organization.

    C.  List the management functions of an emergency management
        volunteer program

        1.  Describe the roles and responsibilities of a volunteer
            program director

        2.  List the steps in developing a volunteer program

        3.  Develop an emergency management volunteer job description

        4.  Identify the roles that volunteers could play in each of the
            four phases of emergency management

        5.  Identify resources for recruiting volunteers

    D.  Develop an action plan for recruiting, interviewing, training,
        supervising, and evaluating volunteers

        1.  Write a recruitment strategy for an identified volunteer
            functional need

        2.  Identify the different planning considerations for site
            selection and management of the different types of exercises

        3.  Design a volunteer application form

        4.  Develop an interview record form that includes interview
            questions

        5.  List general skills training that can benefit emergency
            management volunteers

        6.  Identify the characteristics of an effective volunteer
            supervisor

        7.  List 10 ways to recognize and motivate volunteers

        8.  Discuss the benefits and challenges of a volunteer
            performance review

        9.  List three methods for gathering and processing volunteer
            program feedback

    E.  Develop a plan for working with community volunteer agencies,
        professional groups, or business and industry in a disaster

        1.  Discuss the differences in roles and responsibilities
            between an emergency management volunteer manager and the
            coordinator of a community volunteer organization

        2.  List the pre-disaster planning issues that need to be
            addressed by the Local Emergency Operations Plan for
            community volunteer organizations

        3.  Describe the keys and challenges to a successful
            collaborative relationship with community volunteer
            organizations

        4.  Identify the voluntary organizations in your community that
            have a working relationship with the local emergency
            management office

        5.  Compare and contrast the benefits and challenges of working
            with business/professional organizations and community
            volunteer organizations

        6.  Read a case study and develop strategies to address the need
            for immediate disaster volunteer resources

    F.  Discuss the special issues in volunteer management

        1.  Discuss the potential benefits and challenges of spontaneous
            volunteers

        2.  List management strategies or tools that will help ensure
            that spontaneous volunteers do not add to the chaos of the
            disaster

        3.  List the four keys to minimizing susceptibility to lawsuits
            involving volunteers

        4.  Discuss the steps to take before, during and after a
            disaster to help volunteers manage stress

VI. **INSTRUCTOR'S EXPECTATIONS OF STUDENTS IN CLASS**

> Class will start on time and cannot be dismissed early.
>
> Each student is expected to complete readings as assigned, participate
> in the discussions and assignments, and participate in all testing
> procedures.

VII. **TEXTBOOKS AND OTHER REQUIRED MATERIALS**

> IS -- 244 Developing Volunteers

VIII. **REFERENCES**

> Federal Emergency Management Agency
>
> Department of Homeland Security
>
> National Voluntary Organizations Active in Disaster
>
> Association for Volunteer Management
>
> USA Freedom Corps
>
> Association for Volunteers Administration

IX. **METHODS OF INSTRUCTION AND EVALUATION**

> Each topic is introduced through selected readings from text, videos
> and case studies. Directed and open discussions, short lectures, and
> individual activities will be used to complement the course content.
> The final grade will be based upon a comprehensive exam designed to
> test the overall knowledge and comprehension of course content.
> Clarify this section, is there a final, should it be listed below? Are
> there 3 tests, 5 activities, etc. total or in each unit, what?
>
> Tests (3 each) 50%
>
> Exercise and Evaluation Plan 35%
>
> Activities, Assignments (5 each) 15%
>
> Grading Scale:

100. = A

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89. = B

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79. = C

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69. = D

> 0-59 = F

X.  **ATTENDANCE REQUIREMENTS**

> Attendance is mandatory in all classes. The instructor will record all
> times missed from class whether from absence, tardiness, or leaving
> class early for any reason. This policy applies to all students
> enrolled in the course. According to policy, if a student misses more
> than 25% of the course, he/she cannot receive a passing grade. Class
> drops must be coordinated through the appropriate authorities.
> Instructors cannot drop students from courses.

XI. **COURSE OUTLINE**

> Unit 1 Course Introduction

-   Overview

-   Objectives

-   Expectations

> Unit 2 Volunteers in Emergency Management

-   Four Phases of Emergency Management

-   Volunteers or Volunteer Agencies

-   Categories of Volunteers

-   Involving Volunteers -- Benefits & Challenges

-   Determining Readiness for a Volunteer Program

> Unit 3 Developing and Managing a Volunteer Program

-   Roles & Responsibilities of a Volunteer Program Manager

-   Steps in Developing a Volunteer Program

    -   Needs Analysis

    -   Writing Volunteer Job Descriptions

    -   Recruiting Volunteers

    -   Placing Volunteers

    -   Training Volunteers

    -   Supervising and Evaluating Volunteers

    -   Program Evaluation

-   Strategies for Managing and Retaining Volunteers

> Unit 4 Working with Existing Volunteer Agencies or Groups

-   Voluntary organizations in the community

-   Function and management of community volunteer organizations

-   Volunteer Organizations in Disasters

-   Planning to work with volunteer organizations in a disaster

> Unit 5 Special Issues and Resources

-   Spontaneous volunteers

-   Safety, Risk Management & Liability of Volunteers

> Unit 7 Course Summary & Knowledge Assessment

-   Resources

    -   Job Aids

    -   National Organizations

    -   Citizen Corps

-   Summary

-   Knowledge Assessment

**SYLLABUS ADDENDUM**

[Course Number:]{.underline} EMHS 1905

[Course Title:]{.underline} Developing and Managing Volunteer Resources

[Instructor:]{.underline}

[Academic Term:]{.underline}

**ADDENDUM TO SECTION III**

##### Course Transferability to Regent Universities

**Developing and Managing Volunteer Resources** at BCCC is equivalent
to:

  ----------------- --------------------------- --------------------------
  INSTITUTION       EQUIVALENT COURSE(s) ^a^    SOURCE(s) OF INFORMATION
                                                ^b^

  Emporia State                                 
  University                                    

  Fort Hays State                               .
  University                                    

  Kansas State                                  
  University                                    

  Pittsburg State                               
  University                                    

  University of                                 
  Kansas                                        

  Wichita State                                 
  University                                    
  ----------------- --------------------------- --------------------------

^a^ Highlighted (**boldface** font) courses may be used at the
institution to fulfill general education requirements.

^b^ Include both the name (location) and date of the source of
information.