-------------------------------------------- --------------------------
  **Summary of Disability-Related Complaint    
  Data**                                       

                                               

  **[Foreign Carriers]{.underline}**           

  Total number of complaints                   
  submitted: **[ 1,390]{.underline}**          

                                               

  **Carrier Name**                             **Number of Complaints**

  AER LINGUS LIMITED                           2

  AERO CALIFORNIA                              0

  AEROFLOT RUSSIAN AIRLINES                    0

  AEROLINEAS ARGENTINAS                        0

  AEROMEXICO                                   3

  AEROPOSTAL ALAS DE VENEZUEL                  0

  AEROSERVICES CORPORATE                       0

  AEROSVIT UKRANIAN AIRLINES                   0

  AIR ATLANTA EUROPE                           0

  AIR ATLANTA ICELANDIC                        0

  AIR CANADA                                   160

  AIR CANADA JAZZ                              13

  AIR CHINA                                    0

  AIR COMET S.A.                               0

  AIR EUROPA LINEAS AEREAS                     0

  AIR FRANCE                                   83

  AIR JAMAICA LIMITED                          7

  AIR JAPAN, CO                                0

  AIR LUXOR                                    0

  AIR NEW ZEALAND                              0

  AIR PACIFIC, LTD.                            0

  AIR TAHITI NUI                               0

  AIR TRANSAT                                  15

  AIR-INDIA                                    1

  ALITALIA-LINEE AEREE ITALIA                  6

  ALL NIPPON AIRWAYS CO.                       1

  ASIANA AIRLINES, INC.                        4

  AUSTRIAN AIRLINES                            4

  AVIACSA AIRLINES                             3

  AVIANCA                                      2

  BAHAMASAIR HOLDING LIMITED                   1

  BELAIR AIRLINES                              0

  THOMSONFLY LTD.                              124

  BRITISH AIRWAYS PLC                          144

  BRITISH MIDLAND AIRWAYS LTD                  15

  BWIA WEST INDIES AIRWAYS                     0

  CATHAY PACIFIC AIRWAYS, LTD                  5

  CHINA AIRLINES, LTD                          2

  CHINA EASTERN AIRLINES                       0

  COMPANIA MEXICANA DE AVIACI                  7

  COMPANIA PANAMENA (COPA)                     10

  CONDOR FLUGDIENST                            0

  CZECH AIRLINES                               48

  EGYPTAIR                                     0

  EL AL ISRAEL AIRLINES LTD.                   93

  EMIRATES AIRLINE                             1

  ETHIOPIAN AIRLINES                           0

  EUROATLANTIC AIRWAYS TRANSPORTES AE          0

  EVA AIRWAYS CORPORATION                      2

  EXCEL AIRWAYS                                0

  FINNAIR OY                                   0

  FIRST CHOICE AIRWAYS                         6

  HMY AIRWAYS, INC.                            11

  IBERIA AIRLINES OF SPAIN                     29

  ICELANDAIR                                   0

  ISRAIR                                       0

  JALWAYS CO., LTD.                            0

  JAPAN AIR LINES CO., LTD.                    5

  KLM ROYAL DUTCH AIRLINES                     31

  KOREAN AIR LINES CO., LTD.                   3

  KUWAIT AIRWAYS, CORP.                        0

  LACSA                                        4

  LAN ECUADOR                                  3

  LAN PERU AIRLINES                            8

  LAN-CHILE AIRLINES                           26

  LINEAS AEREAS AZTECA                         0

  LLOYD AEREO BOLIVIANO S. A.                  0

  LUFTHANSA GERMAN AIRLINES                    91

  LUFTRANSPORT-UNTERNEHMEN                     8

  MALAYSIAN AIRLINE SYSTEM                     0

  MALEV HUNGARIAN AIRLINES                     2

  MARTINAIR HOLLAND N.V.                       35

  MONARCH AIRLINES LIMITED                     5

  MYTRAVEL AIRWAYS                             1

  OLYMPIC AIRWAYS                              0

  PAKISTAN INT\'L AIRLINES                     2

  PHILIPPINE AIRLINES, INC.                    13

  POLSKIE LINIE LOTNICZE                       0

  POLYNESIAN AIRLINES LTD.                     0

  PRIVATAIR                                    0

  QANTAS AIRWAYS LTD                           14

  ROYAL AIR MAROC                              2

  SATA INTERNACIONAL                           0

  SAUDI ARABIAN AIRLINES CORP                  0

  SCANDINAVIAN AIRLINES SYS.                   23

  SINGAPORE AIRLINES LTD.                      1

  SOUTH AFRICAN AIRWAYS                        1

  SWISS INTERNATIONAL AIRLINES                 16

  TACA INT\'L AIRLINES                         16

  TAP-PORTUGUESE AIRLINES                      3

  THAI AIRWAYS INT\'L LTD.                     2

  THOMAS COOK AIRLINES, UK LTD.                3

  TITAN AIRWAYS                                0

  TRANSPORTES AEREOS DE CABO                   0

  TRANSPORTES AEROS MERIDIONA                  125

  TURK HAVA YOLLARI, A.O.                      4

  UZBEKISTAN AIRWAYS                           0

  VARIG, S. A.                                 0

  VIRGIN ATLANTIC AIRWAYS                      117

  WESTJET                                      24

  **Total number of complaints submitted**     **1390**

  100 foreign carriers                         
  -------------------------------------------- --------------------------

  -------------------------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- ----------- --- ------------
  **Summary of Complaints By                                                                                                                                                                         
  Complaint Category**                                                                                                                                                                               

                                                                                                                                                                                                     

  **[Foreign                                                                                                                                                                                         
  Carriers]{.underline}**                                                                                                                                                                            

  Total number of complaints                                                                                                                                                                         
  submitted:  [1390]{.underline}                                                                                                                                                                     

                                                                                                                                                                                                     

  Category of Complaints           Vision     Hearing    Vision &   Paraplegic   Quadriplegic   Other        Oxygen   Stretcher   Other        Other       Mentally   Communicable   Allergies       Total of
                                   Impaired   Impaired   Hearing                                wheelchair                        Disability   Assistive   Impaired   Disease                        Categoty of
                                                         Impaired                                                                              Device                                                Complaints

  Refusal To Board Passenger       1          0          0          2            0              9            3        0           4            0           0          0              0               19

  Refusal to Board w/o Attendant   0          0          0          2            0              12           0        0           1            0           0          0              0               15

  Security Issues Regarding        0          0          0          0            0              1            0        0           1            1           2          0              0               5
  Disability                                                                                                                                                                                         

  Aircraft Not Accessible          0          0          0          1            0              8            0        0           5            2           0          0              0               16

  Airport Not Accessible           0          0          0          2            1              11           0        0           4            1           0          0              0               19

  Advance Notice Dispute           1          1          0          1            1              27           3        0           2            0           0          0              0               36

  Seating Accommodation            4          1          0          15           7              72           0        0           62           7           0          0              0               168

  Failure to Provide Assistance    18         6          2          28           16             466          10       3           55           60          3          2              2               671

  Damage to Assistive Device       0          0          0          6            4              186          1        0           0            14          0          0              0               211

  Storage and Delay of Assistive   0          0          0          2            1              56           3        0           7            6           0          0              0               75
  Device                                                                                                                                                                                             

  Service Animal Problem           1          1          0          0            0              0            0        0           4            0           0          0              0               6

  Unsatisfactory Info              1          0          0          3            0              23           1        0           1            0           0          0              3               32

  Other                            1          0          0          2            4              76           8        1           20           3           1          0              1               117

  Total of Category of Disability  27         9          2          64           34             947          29       4           166          94          6          2              6               **1390**
  -------------------------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- ----------- --- ------------