+---+----+------+-----+-----------------------+-----------------------+
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+===+====+======+=====+=======================+=======================+
| * | *  | *    | **  | **2007 Business Rules | **HHGFAA**            |
| * | *S | *Sub | Pag | Updates**             |                       |
| N | ec | S    | e** |                       | *                     |
| o | ti | ecti |     |                       | *Comments/Recommended |
| . | on | on** |     |                       | Changes**             |
| * | ** |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * | 2  |      | 5   | **Rate Submissions**: | **Comments:**         |
| * | .2 |      |     | *"For the             |                       |
| 1 |    |      |     | International Market, | 1.  The 12-month rate |
| * |    |      |     | TSPs will file two    |     cycle is clearly  |
| * |    |      |     | Single Factor Rates   |     a domestic        |
|   |    |      |     | (SFRs): one for Peak; |     (CONUS) concept.  |
|   |    |      |     | and one for Non-Peak  |     International     |
|   |    |      |     | season. The Peak SFR  |     costs of service  |
|   |    |      |     | will apply for the    |     are dramatically  |
|   |    |      |     | period of 15 May to   |     less predictable  |
|   |    |      |     | 30 September, and the |     over time than    |
|   |    |      |     | Non-Peak SFR will     |     domestic costs    |
|   |    |      |     | apply for the period  |     under a shared    |
|   |    |      |     | of 1 October to 14    |     percentage. The   |
|   |    |      |     | May."*                |     further out a TSP |
|   |    |      |     |                       |     has to forecast   |
|   |    |      |     |                       |     international     |
|   |    |      |     |                       |     costs (exchange   |
|   |    |      |     |                       |     rates, ocean      |
|   |    |      |     |                       |     freight,          |
|   |    |      |     |                       |     international     |
|   |    |      |     |                       |     fuel costs, etc.) |
|   |    |      |     |                       |     the more risk is  |
|   |    |      |     |                       |     involved. Fuel    |
|   |    |      |     |                       |     costs are         |
|   |    |      |     |                       |     skyrocketing on a |
|   |    |      |     |                       |     record breaking   |
|   |    |      |     |                       |     pace -- costing   |
|   |    |      |     |                       |     TSPs between 30%  |
|   |    |      |     |                       |     and 40% whereas,  |
|   |    |      |     |                       |     reimbursement     |
|   |    |      |     |                       |     from the          |
|   |    |      |     |                       |     government's FSC  |
|   |    |      |     |                       |     remains at 17%.   |
|   |    |      |     |                       |     The unprecedented |
|   |    |      |     |                       |     weak US dollar    |
|   |    |      |     |                       |     against the Yen   |
|   |    |      |     |                       |     and Euro is       |
|   |    |      |     |                       |     having a huge     |
|   |    |      |     |                       |     impact in both    |
|   |    |      |     |                       |     DOD and           |
|   |    |      |     |                       |     commercial        |
|   |    |      |     |                       |     markets. Having   |
|   |    |      |     |                       |     an unpredictable  |
|   |    |      |     |                       |     market may not    |
|   |    |      |     |                       |     only lead to      |
|   |    |      |     |                       |     higher pricing,   |
|   |    |      |     |                       |     but to major      |
|   |    |      |     |                       |     blackouts during  |
|   |    |      |     |                       |     peak periods.     |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 2.  Allow for         |
|   |    |      |     |                       |     unforeseen        |
|   |    |      |     |                       |     economic price    |
|   |    |      |     |                       |     adjustments       |
|   |    |      |     |                       |     between rate      |
|   |    |      |     |                       |     filing.           |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **HHGFAA Recommended  |
|   |    |      |     |                       | Changes**             |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 1.  Solicit the       |
|   |    |      |     |                       |     International     |
|   |    |      |     |                       |     Program rates on  |
|   |    |      |     |                       |     a six month       |
|   |    |      |     |                       |     basis.            |
+---+----+------+-----+-----------------------+-----------------------+
| * | 2  |      | 7   | **Rate Filing         | **Comments**: Why     |
| * | .7 |      |     | Error/Rejections      | would the government  |
| 2 |    |      |     | "Remarks"**: "*For    | not want to take      |
| * |    |      |     | every domestic        | advantage of a        |
| * |    |      |     | channel a TSP must    | transportation rate   |
|   |    |      |     | file discounts for    | (dTRC) that could     |
|   |    |      |     | both transportation   | possibly be at a very |
|   |    |      |     | (dTRC) and SIT (dSRC) | competitive level     |
|   |    |      |     | in order to meet the  | just because the SIT  |
|   |    |      |     | RR test. If either    | rate (dSRC) was       |
|   |    |      |     | dTRC and/or dSRC do   | deemed to be outside  |
|   |    |      |     | not pass the          | of the Rate           |
|   |    |      |     | respective RR test    | Reasonableness range? |
|   |    |      |     | for that channel;     | One of the state      |
|   |    |      |     | that rate will not be | goals of Families     |
|   |    |      |     | accepted."*           | First is to reduce    |
|   |    |      |     |                       | SIT. If the program   |
|   |    |      |     |                       | is successful at      |
|   |    |      |     |                       | doing that then at    |
|   |    |      |     |                       | least 35% or more of  |
|   |    |      |     |                       | the domestic          |
|   |    |      |     |                       | shipments will not    |
|   |    |      |     |                       | have SIT and the thus |
|   |    |      |     |                       | the dSRC will never   |
|   |    |      |     |                       | come into play. It    |
|   |    |      |     |                       | seems                 |
|   |    |      |     |                       | counterproductive and |
|   |    |      |     |                       | quite costly for the  |
|   |    |      |     |                       | government not to     |
|   |    |      |     |                       | accept competitive    |
|   |    |      |     |                       | rates.                |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | This also seems even  |
|   |    |      |     |                       | more evident in the   |
|   |    |      |     |                       | Families First        |
|   |    |      |     |                       | international         |
|   |    |      |     |                       | program. Why would    |
|   |    |      |     |                       | the government tie    |
|   |    |      |     |                       | together a TSP's Peak |
|   |    |      |     |                       | and Non-Peak rates?   |
|   |    |      |     |                       | These are completely  |
|   |    |      |     |                       | stand alone rates.    |
|   |    |      |     |                       | One has nothing to do |
|   |    |      |     |                       | with the other when   |
|   |    |      |     |                       | determining a TSP's   |
|   |    |      |     |                       | Best Value Score. If  |
|   |    |      |     |                       | one element is        |
|   |    |      |     |                       | accepted then the     |
|   |    |      |     |                       | entire rate should    |
|   |    |      |     |                       | not be rejected if    |
|   |    |      |     |                       | the other is deemed   |
|   |    |      |     |                       | to be outside of RR.  |
|   |    |      |     |                       | We find no Business   |
|   |    |      |     |                       | Rules which indicates |
|   |    |      |     |                       | this is the action    |
|   |    |      |     |                       | that will be taken.   |
+---+----+------+-----+-----------------------+-----------------------+
| * | 2. |      | 11  | **Rate                | **Comments**: Why     |
| * | 18 |      |     | Reasonableness**:     | will rates not be     |
| 3 |    |      |     | *"The RR Ranges per   | made public? Why will |
| * |    |      |     | channel will not be   | historical shipment   |
| * |    |      |     | made public (TSPs     | data not be shared    |
|   |    |      |     | will not be provided  | with TSPs after the   |
|   |    |      |     | this information).    | first year of the     |
|   |    |      |     | The accepted rates    | program? This         |
|   |    |      |     | per channel per       | information has been  |
|   |    |      |     | market will not be    | shared with industry  |
|   |    |      |     | published by SDDC.    | for many years at no  |
|   |    |      |     | Prior to the 1st      | detriment to the      |
|   |    |      |     | cycle of Families     | government.           |
|   |    |      |     | First, SDDC will      |                       |
|   |    |      |     | share with Industry   | The following are a   |
|   |    |      |     | the historical        | number of reasons     |
|   |    |      |     | shipment data (see    | that industry feels   |
|   |    |      |     | section 2.19 below).  | that the sharing of   |
|   |    |      |     | This data will be     | this information      |
|   |    |      |     | shared to assist the  | could be beneficial   |
|   |    |      |     | TSPs in establishing  | to both TSPs and the  |
|   |    |      |     | their rate for the    | government:           |
|   |    |      |     | new program. SDDC     |                       |
|   |    |      |     | will not share        | 1.  **[Transpar       |
|   |    |      |     | similar data after    | ency]{.underline}** - |
|   |    |      |     | the first year of the |     Most of the       |
|   |    |      |     | program."*            |     stakeholders are  |
|   |    |      |     |                       |     very skeptical of |
|   |    |      |     |                       |     the systems and   |
|   |    |      |     |                       |     their accuracy    |
|   |    |      |     |                       |     based on the      |
|   |    |      |     |                       |     experiences to    |
|   |    |      |     |                       |     date.  Release of |
|   |    |      |     |                       |     the rates would   |
|   |    |      |     |                       |     allow complete    |
|   |    |      |     |                       |     confirmation of   |
|   |    |      |     |                       |     the rate score    |
|   |    |      |     |                       |     calculation.  It  |
|   |    |      |     |                       |     would also help   |
|   |    |      |     |                       |     demonstrate a     |
|   |    |      |     |                       |     partnership with  |
|   |    |      |     |                       |     industry and      |
|   |    |      |     |                       |     maintain a system |
|   |    |      |     |                       |     of providing the  |
|   |    |      |     |                       |     data that has     |
|   |    |      |     |                       |     historically been |
|   |    |      |     |                       |     public            |
|   |    |      |     |                       |     information.      |
|   |    |      |     |                       |     Keeping the data  |
|   |    |      |     |                       |     confidential      |
|   |    |      |     |                       |     leaves the        |
|   |    |      |     |                       |     impression that   |
|   |    |      |     |                       |     the military does |
|   |    |      |     |                       |     not trust their   |
|   |    |      |     |                       |     partners          |
|   |    |      |     |                       |     (transportation   |
|   |    |      |     |                       |     offices,          |
|   |    |      |     |                       |     industry) to use  |
|   |    |      |     |                       |     this data         |
|   |    |      |     |                       |     properly.         |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 2.  **[Downward       |
|   |    |      |     |                       |     pressure on       |
|   |    |      |     |                       |     r                 |
|   |    |      |     |                       | ates]{.underline}** - |
|   |    |      |     |                       |     The pressure on   |
|   |    |      |     |                       |     the rates filed   |
|   |    |      |     |                       |     should actually   |
|   |    |      |     |                       |     be downward if    |
|   |    |      |     |                       |     they are          |
|   |    |      |     |                       |     released, as each |
|   |    |      |     |                       |     TSP in the higher |
|   |    |      |     |                       |     quartiles will    |
|   |    |      |     |                       |     understand the    |
|   |    |      |     |                       |     rate range they   |
|   |    |      |     |                       |     must attain to    |
|   |    |      |     |                       |     move to the lower |
|   |    |      |     |                       |     quartiles.  Also, |
|   |    |      |     |                       |     those currently   |
|   |    |      |     |                       |     in the lower      |
|   |    |      |     |                       |     quartiles will    |
|   |    |      |     |                       |     have to become    |
|   |    |      |     |                       |     even more         |
|   |    |      |     |                       |     efficient at the  |
|   |    |      |     |                       |     next rate filing  |
|   |    |      |     |                       |     or they could be  |
|   |    |      |     |                       |     pushed to higher  |
|   |    |      |     |                       |     quartiles.        |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 3.  **[Domestic low   |
|   |    |      |     |                       |     rates can be      |
|   |    |      |     |                       |     mathematically    |
|   |    |      |     |                       |     determ            |
|   |    |      |     |                       | ined]{.underline}** - |
|   |    |      |     |                       |     On the domestic   |
|   |    |      |     |                       |     side, there is    |
|   |    |      |     |                       |     only one variable |
|   |    |      |     |                       |     in the rate score |
|   |    |      |     |                       |     calculation, that |
|   |    |      |     |                       |     of Highest        |
|   |    |      |     |                       |     Discount (lowest  |
|   |    |      |     |                       |     rate filed) in    |
|   |    |      |     |                       |     the channel.      |
|   |    |      |     |                       |     Since there is    |
|   |    |      |     |                       |     only one variable |
|   |    |      |     |                       |     in the domestic   |
|   |    |      |     |                       |     rate formula, the |
|   |    |      |     |                       |     TSP can easily    |
|   |    |      |     |                       |     determine the     |
|   |    |      |     |                       |     highest rate      |
|   |    |      |     |                       |     filed using their |
|   |    |      |     |                       |     rate filed and    |
|   |    |      |     |                       |     their rate        |
|   |    |      |     |                       |     score.            |
|   |    |      |     |                       |     Therefore, the    |
|   |    |      |     |                       |     military is       |
|   |    |      |     |                       |     actually          |
|   |    |      |     |                       |     indirectly        |
|   |    |      |     |                       |     providing the     |
|   |    |      |     |                       |     domestic TSP's    |
|   |    |      |     |                       |     the highest       |
|   |    |      |     |                       |     discount rates    |
|   |    |      |     |                       |     (low rate         |
|   |    |      |     |                       |     filed).           |
|   |    |      |     |                       |     Therefore, any    |
|   |    |      |     |                       |     reason for not    |
|   |    |      |     |                       |     publishing the    |
|   |    |      |     |                       |     rates is          |
|   |    |      |     |                       |     completely        |
|   |    |      |     |                       |     invalid on the    |
|   |    |      |     |                       |     Domestic side.    |
|   |    |      |     |                       |     On the            |
|   |    |      |     |                       |     international     |
|   |    |      |     |                       |     side, there are   |
|   |    |      |     |                       |     two variables,    |
|   |    |      |     |                       |     the lowest rate   |
|   |    |      |     |                       |     filed and the     |
|   |    |      |     |                       |     highest rate      |
|   |    |      |     |                       |     filed.            |
|   |    |      |     |                       |     Accordingly, not  |
|   |    |      |     |                       |     publishing the    |
|   |    |      |     |                       |     rates gives an    |
|   |    |      |     |                       |     unfair advantage  |
|   |    |      |     |                       |     to the domestic   |
|   |    |      |     |                       |     companies who can |
|   |    |      |     |                       |     determine the low |
|   |    |      |     |                       |     rate verses       |
|   |    |      |     |                       |     international     |
|   |    |      |     |                       |     companies who can |
|   |    |      |     |                       |     not.              |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 4.  **[Promised       |
|   |    |      |     |                       |     Industry rates    |
|   |    |      |     |                       |     and position      |
|   |    |      |     |                       |     within quartile   |
|   |    |      |     |                       |     would be          |
|   |    |      |     |                       |     pr                |
|   |    |      |     |                       | ovided]{.underline}** |
|   |    |      |     |                       |     The Business      |
|   |    |      |     |                       |     Rules indicate    |
|   |    |      |     |                       |     that a TSP will   |
|   |    |      |     |                       |     be provided their |
|   |    |      |     |                       |     relative ranking  |
|   |    |      |     |                       |     among their       |
|   |    |      |     |                       |     peers.  In the    |
|   |    |      |     |                       |     Quality Assurance |
|   |    |      |     |                       |     Business Rules    |
|   |    |      |     |                       |     (IV-U.Q-11) it    |
|   |    |      |     |                       |     states the        |
|   |    |      |     |                       |     following*: "Each |
|   |    |      |     |                       |     TSP must have     |
|   |    |      |     |                       |     access to all of  |
|   |    |      |     |                       |     its PS (i.e., CSS |
|   |    |      |     |                       |     and CS via DPS).  |
|   |    |      |     |                       |     A TSP may review  |
|   |    |      |     |                       |     its PS and status |
|   |    |      |     |                       |     at the end of     |
|   |    |      |     |                       |     each performance  |
|   |    |      |     |                       |     period in DPS. A  |
|   |    |      |     |                       |     TSP may request   |
|   |    |      |     |                       |     its overall BVS   |
|   |    |      |     |                       |     ranking among     |
|   |    |      |     |                       |     TSPs based on its |
|   |    |      |     |                       |     best value score  |
|   |    |      |     |                       |     (i.e., 14th of    |
|   |    |      |     |                       |     121 TSPs). All    |
|   |    |      |     |                       |     performance data  |
|   |    |      |     |                       |     must be contained |
|   |    |      |     |                       |     in DPS and        |
|   |    |      |     |                       |     available to      |
|   |    |      |     |                       |     PPSOs, Military   |
|   |    |      |     |                       |     Services, and     |
|   |    |      |     |                       |     TSPs."*           |
|   |    |      |     |                       |                       |
|   |    |      |     |                       |     a.  The issue of  |
|   |    |      |     |                       |         TSP's having  |
|   |    |      |     |                       |         some idea of  |
|   |    |      |     |                       |         their ranking |
|   |    |      |     |                       |         among peers   |
|   |    |      |     |                       |         was also      |
|   |    |      |     |                       |         addressed at  |
|   |    |      |     |                       |         the Demo's to |
|   |    |      |     |                       |         industry at   |
|   |    |      |     |                       |         SRA's         |
|   |    |      |     |                       |         Facility in   |
|   |    |      |     |                       |         Fairlakes, VA |
|   |    |      |     |                       |         in the        |
|   |    |      |     |                       |         Fall/Winter   |
|   |    |      |     |                       |         of 2006.      |
|   |    |      |     |                       |         Each TSP in   |
|   |    |      |     |                       |         attendance    |
|   |    |      |     |                       |         was           |
|   |    |      |     |                       |         instructed to |
|   |    |      |     |                       |         list their #1 |
|   |    |      |     |                       |         issue of      |
|   |    |      |     |                       |         concern and   |
|   |    |      |     |                       |         this subject  |
|   |    |      |     |                       |         was one of 13 |
|   |    |      |     |                       |         top items     |
|   |    |      |     |                       |         listed by     |
|   |    |      |     |                       |         industry at   |
|   |    |      |     |                       |         that time.    |
|   |    |      |     |                       |         As the        |
|   |    |      |     |                       |         government    |
|   |    |      |     |                       |         previously    |
|   |    |      |     |                       |         stated that   |
|   |    |      |     |                       |         they WOULD    |
|   |    |      |     |                       |         provide a TSP |
|   |    |      |     |                       |         their         |
|   |    |      |     |                       |         relative      |
|   |    |      |     |                       |         ranking among |
|   |    |      |     |                       |         their peers - |
|   |    |      |     |                       |         the           |
|   |    |      |     |                       |         government    |
|   |    |      |     |                       |         verbally      |
|   |    |      |     |                       |         indicated     |
|   |    |      |     |                       |         their intent  |
|   |    |      |     |                       |         was to let a  |
|   |    |      |     |                       |         TSP know what |
|   |    |      |     |                       |         number they   |
|   |    |      |     |                       |         were on each  |
|   |    |      |     |                       |         Traffic       |
|   |    |      |     |                       |         Distribution  |
|   |    |      |     |                       |         List (TDL)    |
|   |    |      |     |                       |         WITHOUT       |
|   |    |      |     |                       |         revealing the |
|   |    |      |     |                       |         TSP's Names   |
|   |    |      |     |                       |         above or      |
|   |    |      |     |                       |         below them.   |
|   |    |      |     |                       |          For          |
|   |    |      |     |                       |         example:  if  |
|   |    |      |     |                       |         there were    |
|   |    |      |     |                       |         200 TSP's     |
|   |    |      |     |                       |         with accepted |
|   |    |      |     |                       |         rates on a    |
|   |    |      |     |                       |         specific      |
|   |    |      |     |                       |         domestic      |
|   |    |      |     |                       |         channel, the  |
|   |    |      |     |                       |         TSP would     |
|   |    |      |     |                       |         know that     |
|   |    |      |     |                       |         they were #10 |
|   |    |      |     |                       |         or #127 of    |
|   |    |      |     |                       |         the 200.      |
|   |    |      |     |                       |          This would   |
|   |    |      |     |                       |         allow the TSP |
|   |    |      |     |                       |         to plan for   |
|   |    |      |     |                       |         potential     |
|   |    |      |     |                       |         shipments     |
|   |    |      |     |                       |         based on      |
|   |    |      |     |                       |         historical    |
|   |    |      |     |                       |         volume.       |
|   |    |      |     |                       |         Releasing the |
|   |    |      |     |                       |         rate score    |
|   |    |      |     |                       |         would help    |
|   |    |      |     |                       |         meet their    |
|   |    |      |     |                       |         commitment to |
|   |    |      |     |                       |         providing     |
|   |    |      |     |                       |         necessary     |
|   |    |      |     |                       |         information.  |
|   |    |      |     |                       |         Without this  |
|   |    |      |     |                       |         data, the     |
|   |    |      |     |                       |         TSP's will be |
|   |    |      |     |                       |         hampered in   |
|   |    |      |     |                       |         their ability |
|   |    |      |     |                       |         to prepare    |
|   |    |      |     |                       |         for upcoming  |
|   |    |      |     |                       |         shipments (or |
|   |    |      |     |                       |         lack          |
|   |    |      |     |                       |         thereof);     |
|   |    |      |     |                       |         e.g.,         |
|   |    |      |     |                       |         posi          |
|   |    |      |     |                       | tioning/repositioning |
|   |    |      |     |                       |         containers,   |
|   |    |      |     |                       |         preparing     |
|   |    |      |     |                       |         adequate      |
|   |    |      |     |                       |         staffing      |
|   |    |      |     |                       |         (build up or  |
|   |    |      |     |                       |         let go).  At  |
|   |    |      |     |                       |         the very      |
|   |    |      |     |                       |         least the     |
|   |    |      |     |                       |         government    |
|   |    |      |     |                       |         should        |
|   |    |      |     |                       |         [provide the  |
|   |    |      |     |                       |         total number  |
|   |    |      |     |                       |         of TSP's with |
|   |    |      |     |                       |         accepted      |
|   |    |      |     |                       |         rates per     |
|   |    |      |     |                       |         channel and   |
|   |    |      |     |                       |         code of       |
|   |    |      |     |                       |         service as    |
|   |    |      |     |                       |         they have     |
|   |    |      |     |                       |         indicated     |
|   |    |      |     |                       |         they would do |
|   |    |      |     |                       |         on numerous   |
|   |    |      |     |                       |         oc            |
|   |    |      |     |                       | casions.]{.underline} |
|   |    |      |     |                       |          Then         |
|   |    |      |     |                       |         industry      |
|   |    |      |     |                       |         would at      |
|   |    |      |     |                       |         least have    |
|   |    |      |     |                       |         some idea of  |
|   |    |      |     |                       |         how many      |
|   |    |      |     |                       |         TSP's per     |
|   |    |      |     |                       |         Quality Band  |
|   |    |      |     |                       |         exist and can |
|   |    |      |     |                       |         run numbers   |
|   |    |      |     |                       |         to estimate   |
|   |    |      |     |                       |         shipments we  |
|   |    |      |     |                       |         may receive   |
|   |    |      |     |                       |         based on      |
|   |    |      |     |                       |         historical    |
|   |    |      |     |                       |         data          |
|   |    |      |     |                       |         previously    |
|   |    |      |     |                       |         provided by   |
|   |    |      |     |                       |         SDDC.         |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 5.  **[Commitment to  |
|   |    |      |     |                       |     Service members   |
|   |    |      |     |                       |     that Families     |
|   |    |      |     |                       |     First will weed   |
|   |    |      |     |                       |     out TSP's with    |
|   |    |      |     |                       |     poor service      |
|   |    |      |     |                       |     -]{.underline}**  |
|   |    |      |     |                       |     The military has  |
|   |    |      |     |                       |     advised all       |
|   |    |      |     |                       |     stakeholders that |
|   |    |      |     |                       |     the Families      |
|   |    |      |     |                       |     First program     |
|   |    |      |     |                       |     will reward TSP's |
|   |    |      |     |                       |     providing the     |
|   |    |      |     |                       |     "best service".   |
|   |    |      |     |                       |     The service       |
|   |    |      |     |                       |     members have been |
|   |    |      |     |                       |     told they will    |
|   |    |      |     |                       |     benefit from the  |
|   |    |      |     |                       |     structure of the  |
|   |    |      |     |                       |     new Families      |
|   |    |      |     |                       |     First program.    |
|   |    |      |     |                       |     However, if the   |
|   |    |      |     |                       |     rates are not     |
|   |    |      |     |                       |     published, the    |
|   |    |      |     |                       |     TSP's loose a     |
|   |    |      |     |                       |     critical tool     |
|   |    |      |     |                       |     which would give  |
|   |    |      |     |                       |     them the ability  |
|   |    |      |     |                       |     to determine      |
|   |    |      |     |                       |     where they fall   |
|   |    |      |     |                       |     in relation to    |
|   |    |      |     |                       |     their peers.  For |
|   |    |      |     |                       |     example, if a TSP |
|   |    |      |     |                       |     was in the higher |
|   |    |      |     |                       |     quartiles (3^rd^  |
|   |    |      |     |                       |     or 4^th^) and the |
|   |    |      |     |                       |     rates were        |
|   |    |      |     |                       |     released, they    |
|   |    |      |     |                       |     would be able to  |
|   |    |      |     |                       |     compare           |
|   |    |      |     |                       |     themselves with   |
|   |    |      |     |                       |     their competitors |
|   |    |      |     |                       |     and determine if  |
|   |    |      |     |                       |     their position    |
|   |    |      |     |                       |     was due to their  |
|   |    |      |     |                       |     actual rate       |
|   |    |      |     |                       |     score, claim      |
|   |    |      |     |                       |     score (next year) |
|   |    |      |     |                       |     or their customer |
|   |    |      |     |                       |     service score.    |
|   |    |      |     |                       |     Not having the    |
|   |    |      |     |                       |     rates could       |
|   |    |      |     |                       |     result in a group |
|   |    |      |     |                       |     of TSP's with     |
|   |    |      |     |                       |     very good         |
|   |    |      |     |                       |     customer service  |
|   |    |      |     |                       |     scores being      |
|   |    |      |     |                       |     placed into       |
|   |    |      |     |                       |     higher quartiles  |
|   |    |      |     |                       |     based solely on   |
|   |    |      |     |                       |     the rate score.   |
|   |    |      |     |                       |     They would have   |
|   |    |      |     |                       |     no way of knowing |
|   |    |      |     |                       |     this and the      |
|   |    |      |     |                       |     military would be |
|   |    |      |     |                       |     precluding these  |
|   |    |      |     |                       |     higher performing |
|   |    |      |     |                       |     TSP's from        |
|   |    |      |     |                       |     participation by  |
|   |    |      |     |                       |     withholding this  |
|   |    |      |     |                       |     important data.   |
|   |    |      |     |                       |     Without the rate  |
|   |    |      |     |                       |     data, every TSP   |
|   |    |      |     |                       |     would be limited  |
|   |    |      |     |                       |     in their ability  |
|   |    |      |     |                       |     to make an        |
|   |    |      |     |                       |     informed business |
|   |    |      |     |                       |     decision that may |
|   |    |      |     |                       |     allow them to     |
|   |    |      |     |                       |     move to the lower |
|   |    |      |     |                       |     quartiles (1^st^  |
|   |    |      |     |                       |     or 2^nd^) at the  |
|   |    |      |     |                       |     next rate         |
|   |    |      |     |                       |     filing.           |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 6.  **[Rates are      |
|   |    |      |     |                       |     already available |
|   |    |      |     |                       |     to numerous       |
|   |    |      |     |                       |     sources           |
|   |    |      |     |                       |     --]{.underline}** |
|   |    |      |     |                       |     The actual rated  |
|   |    |      |     |                       |     filed will be     |
|   |    |      |     |                       |     available to      |
|   |    |      |     |                       |     numerous sources  |
|   |    |      |     |                       |     such as the rate  |
|   |    |      |     |                       |     filing companies, |
|   |    |      |     |                       |     billing third     |
|   |    |      |     |                       |     parties and       |
|   |    |      |     |                       |     listed on the     |
|   |    |      |     |                       |     GBL's to name a   |
|   |    |      |     |                       |     few.  This will   |
|   |    |      |     |                       |     provide an unfair |
|   |    |      |     |                       |     advantage to      |
|   |    |      |     |                       |     those companies   |
|   |    |      |     |                       |     who have access   |
|   |    |      |     |                       |     to this data.  In |
|   |    |      |     |                       |     effect the data   |
|   |    |      |     |                       |     is actually       |
|   |    |      |     |                       |     available to      |
|   |    |      |     |                       |     numerous parties, |
|   |    |      |     |                       |     so it should be   |
|   |    |      |     |                       |     made formally     |
|   |    |      |     |                       |     available to all  |
|   |    |      |     |                       |     participants by   |
|   |    |      |     |                       |     the military.     |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**:            |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 1.  Make ALL rates    |
|   |    |      |     |                       |     visible to        |
|   |    |      |     |                       |     industry.         |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 2.  Alert TSPs as to  |
|   |    |      |     |                       |     how many TSPs     |
|   |    |      |     |                       |     with accepted     |
|   |    |      |     |                       |     rates are in each |
|   |    |      |     |                       |     Families First    |
|   |    |      |     |                       |     channel.          |
+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| i |    |      |     |                       |                       |
| o |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| y |    |      |     |                       |                       |
| L |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| f |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| B |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| k |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+

+---+----+-------+-----+-----------------------+-----------------------+
| * |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| A |    |       |     |                       |                       |
| P |    |       |     |                       |                       |
| P |    |       |     |                       |                       |
| E |    |       |     |                       |                       |
| N |    |       |     |                       |                       |
| D |    |       |     |                       |                       |
| I |    |       |     |                       |                       |
| X |    |       |     |                       |                       |
| U |    |       |     |                       |                       |
| - |    |       |     |                       |                       |
| - |    |       |     |                       |                       |
| F |    |       |     |                       |                       |
| A |    |       |     |                       |                       |
| M |    |       |     |                       |                       |
| I |    |       |     |                       |                       |
| L |    |       |     |                       |                       |
| I |    |       |     |                       |                       |
| E |    |       |     |                       |                       |
| S |    |       |     |                       |                       |
| F |    |       |     |                       |                       |
| I |    |       |     |                       |                       |
| R |    |       |     |                       |                       |
| S |    |       |     |                       |                       |
| T |    |       |     |                       |                       |
| P |    |       |     |                       |                       |
| R |    |       |     |                       |                       |
| O |    |       |     |                       |                       |
| C |    |       |     |                       |                       |
| E |    |       |     |                       |                       |
| S |    |       |     |                       |                       |
| S |    |       |     |                       |                       |
| E |    |       |     |                       |                       |
| S |    |       |     |                       |                       |
| A |    |       |     |                       |                       |
| N |    |       |     |                       |                       |
| D |    |       |     |                       |                       |
| P |    |       |     |                       |                       |
| R |    |       |     |                       |                       |
| O |    |       |     |                       |                       |
| C |    |       |     |                       |                       |
| E |    |       |     |                       |                       |
| D |    |       |     |                       |                       |
| U |    |       |     |                       |                       |
| R |    |       |     |                       |                       |
| E |    |       |     |                       |                       |
| S |    |       |     |                       |                       |
| ( |    |       |     |                       |                       |
| P |    |       |     |                       |                       |
| H |    |       |     |                       |                       |
| A |    |       |     |                       |                       |
| S |    |       |     |                       |                       |
| E |    |       |     |                       |                       |
| I |    |       |     |                       |                       |
| I |    |       |     |                       |                       |
| ) |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| ( |    |       |     |                       |                       |
| P |    |       |     |                       |                       |
| a |    |       |     |                       |                       |
| g |    |       |     |                       |                       |
| e |    |       |     |                       |                       |
| s |    |       |     |                       |                       |
| 7 |    |       |     |                       |                       |
| - |    |       |     |                       |                       |
| 1 |    |       |     |                       |                       |
| 0 |    |       |     |                       |                       |
| ) |    |       |     |                       |                       |
+===+====+=======+=====+=======================+=======================+
| * | *  | **Sub | **  | **2007 Business Rules | **HHGFAA**            |
| * | *S | Sect  | Pag | Updates**             |                       |
| N | ec | ion** | e** |                       | *                     |
| o | ti |       |     |                       | *Comments/Recommended |
| . | on |       |     |                       | Changes**             |
| * | ** |       |     |                       |                       |
| * |    |       |     |                       |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * | C  | 3.b   | IV- | **Process 2.0 --      | **Comments**: The     |
| * |    |       | U-7 | Solicitation Rate     | data used by SDDC in  |
| 1 |    |       |     | Data, Rate            | the employment of its |
| * |    |       |     | Reasonableness and    | Rate Reasonableness   |
| * |    |       |     | TSP Rate Filing**:    | methodology is        |
|   |    |       |     | (2^nd^ para),         | flawed. First, the    |
|   |    |       |     | *"Families First uses | LMI cost study upon   |
|   |    |       |     | a Rate Reasonableness | which it is based     |
|   |    |       |     | (RR) methodology      | projected an overall  |
|   |    |       |     | limiting the cost     | 13 percent cost       |
|   |    |       |     | growth of Families    | increase for the      |
|   |    |       |     | First from the last   | Families First        |
|   |    |       |     | year of current       | procurement which     |
|   |    |       |     | Personal Property     | reflected a projected |
|   |    |       |     | Program to under 13%. | cost decrease of 22   |
|   |    |       |     | This RR methodology   | percent in the        |
|   |    |       |     | applies limitations   | International         |
|   |    |       |     | on rates filed by     | Unaccompanied Baggage |
|   |    |       |     | TSPs in the Families  | (iUB) market.         |
|   |    |       |     | First program in      |                       |
|   |    |       |     | order to achieve the  | This is totally       |
|   |    |       |     | goal of keeping the   | without support since |
|   |    |       |     | cost increase of      | the current program   |
|   |    |       |     | Families First under  | provides that the     |
|   |    |       |     | 13 percent. Rates for | low-cost baggage TSP  |
|   |    |       |     | each channel have an  | will receive 100      |
|   |    |       |     | acceptable High and   | percent of the        |
|   |    |       |     | Low rate (i.e., RR    | shipments moving in   |
|   |    |       |     | range, per            | the channel whereas   |
|   |    |       |     | channel)."*           | the Families First    |
|   |    |       |     |                       | distribution provides |
|   |    |       |     |                       | for a sharing of      |
|   |    |       |     |                       | shipments by          |
|   |    |       |     |                       | quartile.             |
|   |    |       |     |                       | Furthermore, there    |
|   |    |       |     |                       | have been substantial |
|   |    |       |     |                       | additional services   |
|   |    |       |     |                       | required of TSPs      |
|   |    |       |     |                       | since the years on    |
|   |    |       |     |                       | which the LMI study   |
|   |    |       |     |                       | is based. For         |
|   |    |       |     |                       | example, full         |
|   |    |       |     |                       | replacement value     |
|   |    |       |     |                       | (FRV), Direct Claim   |
|   |    |       |     |                       | Settlement, Move      |
|   |    |       |     |                       | Management, etc. were |
|   |    |       |     |                       | not considered in     |
|   |    |       |     |                       | LMI's costing out of  |
|   |    |       |     |                       | the procurement. The  |
|   |    |       |     |                       | result is that the    |
|   |    |       |     |                       | cost of handling iUB  |
|   |    |       |     |                       | has increased         |
|   |    |       |     |                       | significantly since   |
|   |    |       |     |                       | the time of the LMI   |
|   |    |       |     |                       | study. In addition    |
|   |    |       |     |                       | these increases do    |
|   |    |       |     |                       | not account for the   |
|   |    |       |     |                       | myriad of changes in  |
|   |    |       |     |                       | service required by   |
|   |    |       |     |                       | SDDC since the LMI    |
|   |    |       |     |                       | projections made five |
|   |    |       |     |                       | years ago. Not        |
|   |    |       |     |                       | reflected in LMI's    |
|   |    |       |     |                       | projections are the   |
|   |    |       |     |                       | skyrocketing fuel     |
|   |    |       |     |                       | costs, the            |
|   |    |       |     |                       | depreciation of the   |
|   |    |       |     |                       | U.S. dollar and       |
|   |    |       |     |                       | significant increases |
|   |    |       |     |                       | in ocean              |
|   |    |       |     |                       | transportation. For   |
|   |    |       |     |                       | example, the Euro has |
|   |    |       |     |                       | increased in value    |
|   |    |       |     |                       | almost 40 percent in  |
|   |    |       |     |                       | relationship to the   |
|   |    |       |     |                       | U.S. dollar since     |
|   |    |       |     |                       | 2002. Further Table   |
|   |    |       |     |                       | B-12 of the LMI study |
|   |    |       |     |                       | itself indicates the  |
|   |    |       |     |                       | cost of transporting  |
|   |    |       |     |                       | iHHG even in 2002 was |
|   |    |       |     |                       | expected to increase  |
|   |    |       |     |                       | by 27 percent over    |
|   |    |       |     |                       | the costs in the      |
|   |    |       |     |                       | years considered by   |
|   |    |       |     |                       | LMI.                  |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | Because the 13        |
|   |    |       |     |                       | percent cap is        |
|   |    |       |     |                       | employed in           |
|   |    |       |     |                       | connection with Rate  |
|   |    |       |     |                       | Reasonableness, TSPs  |
|   |    |       |     |                       | will not be able to   |
|   |    |       |     |                       | include all of their  |
|   |    |       |     |                       | costs in their rate   |
|   |    |       |     |                       | bids. Requiring a TSP |
|   |    |       |     |                       | to offer service at   |
|   |    |       |     |                       | costs demonstrably    |
|   |    |       |     |                       | lower than that       |
|   |    |       |     |                       | available in the      |
|   |    |       |     |                       | market place is not   |
|   |    |       |     |                       | only improper but     |
|   |    |       |     |                       | will result in the    |
|   |    |       |     |                       | destruction of the    |
|   |    |       |     |                       | vital infrastructure  |
|   |    |       |     |                       | and is not in the     |
|   |    |       |     |                       | public interest.      |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | We fully understand   |
|   |    |       |     |                       | that representations  |
|   |    |       |     |                       | have been made by     |
|   |    |       |     |                       | SDDC to the Services  |
|   |    |       |     |                       | and to Congress that  |
|   |    |       |     |                       | the cost of the       |
|   |    |       |     |                       | Families First        |
|   |    |       |     |                       | procurement will not  |
|   |    |       |     |                       | increase more than 13 |
|   |    |       |     |                       | percent over current  |
|   |    |       |     |                       | costs. However, this  |
|   |    |       |     |                       | should not be         |
|   |    |       |     |                       | accomplished by       |
|   |    |       |     |                       | forcing TSPs to file  |
|   |    |       |     |                       | rates below cost as a |
|   |    |       |     |                       | condition to their    |
|   |    |       |     |                       | continued             |
|   |    |       |     |                       | participation in the  |
|   |    |       |     |                       | military household    |
|   |    |       |     |                       | goods program which,  |
|   |    |       |     |                       | in many cases, is the |
|   |    |       |     |                       | sole business of the  |
|   |    |       |     |                       | company involved.     |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | Application of the    |
|   |    |       |     |                       | Rate Reasonableness   |
|   |    |       |     |                       | methodology, as set   |
|   |    |       |     |                       | forth in the proposed |
|   |    |       |     |                       | Business Rules, will  |
|   |    |       |     |                       | have a severe impact  |
|   |    |       |     |                       | on small businesses   |
|   |    |       |     |                       | since they do not     |
|   |    |       |     |                       | have substantial      |
|   |    |       |     |                       | non-military business |
|   |    |       |     |                       | as is enjoyed by many |
|   |    |       |     |                       | of the larger         |
|   |    |       |     |                       | carriers.             |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | **Recommended         |
|   |    |       |     |                       | Changes**:            |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 1.  Eliminate the     |
|   |    |       |     |                       |     rate cap. This    |
|   |    |       |     |                       |     will allow TSPs   |
|   |    |       |     |                       |     to file rates     |
|   |    |       |     |                       |     commensurate with |
|   |    |       |     |                       |     the cost of the   |
|   |    |       |     |                       |     services they are |
|   |    |       |     |                       |     being asked to    |
|   |    |       |     |                       |     provide in        |
|   |    |       |     |                       |     Families First.   |
|   |    |       |     |                       |     With almost 1,000 |
|   |    |       |     |                       |     TSPs in the       |
|   |    |       |     |                       |     program we        |
|   |    |       |     |                       |     suggest that the  |
|   |    |       |     |                       |     rate level should |
|   |    |       |     |                       |     be established by |
|   |    |       |     |                       |     competition in    |
|   |    |       |     |                       |     the market place. |
|   |    |       |     |                       |     Under the         |
|   |    |       |     |                       |     proposed          |
|   |    |       |     |                       |     methodology if a  |
|   |    |       |     |                       |     TSP files         |
|   |    |       |     |                       |     extremely high    |
|   |    |       |     |                       |     rates this will   |
|   |    |       |     |                       |     produce a very    |
|   |    |       |     |                       |     low rate score    |
|   |    |       |     |                       |     which will result |
|   |    |       |     |                       |     in a low best     |
|   |    |       |     |                       |     value             |
|   |    |       |     |                       |     determination     |
|   |    |       |     |                       |     since cost is 30  |
|   |    |       |     |                       |     percent of that   |
|   |    |       |     |                       |     evaluation. That  |
|   |    |       |     |                       |     TSP will not be   |
|   |    |       |     |                       |     awarded many (if  |
|   |    |       |     |                       |     any) shipments.   |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 2.  If Rate           |
|   |    |       |     |                       |     Reasonableness    |
|   |    |       |     |                       |     (RR) is to be     |
|   |    |       |     |                       |     employed, then    |
|   |    |       |     |                       |     the Rate          |
|   |    |       |     |                       |     Reasonableness    |
|   |    |       |     |                       |     ranges must       |
|   |    |       |     |                       |     include the major |
|   |    |       |     |                       |     changes that have |
|   |    |       |     |                       |     impacted rates in |
|   |    |       |     |                       |     the last two      |
|   |    |       |     |                       |     cycles such as    |
|   |    |       |     |                       |     the fuel          |
|   |    |       |     |                       |     surcharge (12%)   |
|   |    |       |     |                       |     and Full          |
|   |    |       |     |                       |     Replacement Value |
|   |    |       |     |                       |     (FRV). Changes    |
|   |    |       |     |                       |     need be made in   |
|   |    |       |     |                       |     the baseline      |
|   |    |       |     |                       |     contained in the  |
|   |    |       |     |                       |     400NG tariff for  |
|   |    |       |     |                       |     the domestic      |
|   |    |       |     |                       |     procurement and   |
|   |    |       |     |                       |     in the RR range   |
|   |    |       |     |                       |     for international |
|   |    |       |     |                       |     shipments to      |
|   |    |       |     |                       |     account for cost  |
|   |    |       |     |                       |     increases         |
|   |    |       |     |                       |     experienced in    |
|   |    |       |     |                       |     2007 and 2008.    |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 3.  HHGFAA's prime    |
|   |    |       |     |                       |     position is that  |
|   |    |       |     |                       |     rate caps should  |
|   |    |       |     |                       |     not be used.      |
|   |    |       |     |                       |     However, if rate  |
|   |    |       |     |                       |     caps are to be    |
|   |    |       |     |                       |     used they should  |
|   |    |       |     |                       |     be adjusted for   |
|   |    |       |     |                       |     each traffic      |
|   |    |       |     |                       |     channel, in each  |
|   |    |       |     |                       |     market, based on  |
|   |    |       |     |                       |     cost increases    |
|   |    |       |     |                       |     that have         |
|   |    |       |     |                       |     reasonably been   |
|   |    |       |     |                       |     incurred in each  |
|   |    |       |     |                       |     channel and       |
|   |    |       |     |                       |     market, rather    |
|   |    |       |     |                       |     than using the    |
|   |    |       |     |                       |     same percentage   |
|   |    |       |     |                       |     increase for all  |
|   |    |       |     |                       |     traffic channels. |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 4.  Since a TSP's     |
|   |    |       |     |                       |     participation in  |
|   |    |       |     |                       |     the procurement   |
|   |    |       |     |                       |     will totally be   |
|   |    |       |     |                       |     determined by     |
|   |    |       |     |                       |     Rate              |
|   |    |       |     |                       |     Reasonableness,   |
|   |    |       |     |                       |     the methodology   |
|   |    |       |     |                       |     by which Rate     |
|   |    |       |     |                       |     Reasonableness    |
|   |    |       |     |                       |     will be           |
|   |    |       |     |                       |     determined        |
|   |    |       |     |                       |     should, at a      |
|   |    |       |     |                       |     minimum, be       |
|   |    |       |     |                       |     furnished to TSPs |
|   |    |       |     |                       |     prior to bid so   |
|   |    |       |     |                       |     that it can be    |
|   |    |       |     |                       |     properly vetted   |
|   |    |       |     |                       |     to make certain   |
|   |    |       |     |                       |     that it is in     |
|   |    |       |     |                       |     fact reasonable.  |
|   |    |       |     |                       |     SDDC, if it       |
|   |    |       |     |                       |     determines to use |
|   |    |       |     |                       |     rate caps, should |
|   |    |       |     |                       |     make them         |
|   |    |       |     |                       |     available to TSPs |
|   |    |       |     |                       |     prior to the      |
|   |    |       |     |                       |     initial bid       |
|   |    |       |     |                       |     submissions. This |
|   |    |       |     |                       |     will result in    |
|   |    |       |     |                       |     SDDC's getting    |
|   |    |       |     |                       |     increased         |
|   |    |       |     |                       |     competition.      |
+---+----+-------+-----+-----------------------+-----------------------+
| * | C  | 3.d   | IV- | **Process 4.0 --      | **Comments**: Spread  |
| * |    |       | U-9 | Counseling and PPSO   | Dates definition      |
| 2 |    |       |     | Process Transfer      | needs to be redefined |
| * |    |       |     | Order**: *"Outputs 2) | in the Business       |
| * |    |       |     | Spread dates          | Rules. SDDC has moved |
|   |    |       |     | selected."*           | away from what is     |
|   |    |       |     |                       | currently in the 2007 |
|   |    |       |     |                       | BR updates to 'Time   |
|   |    |       |     |                       | Definite' delivery -- |
|   |    |       |     |                       | a completely          |
|   |    |       |     |                       | different commercial  |
|   |    |       |     |                       | practice both         |
|   |    |       |     |                       | operationally and in  |
|   |    |       |     |                       | pricing.              |
+---+----+-------+-----+-----------------------+-----------------------+
| * | C  | 3.h   | IV  | **Process 6.0 --      | **Comments**:         |
| * |    |       | -11 | Offering, Booking and | Industry understands  |
| 3 |    |       |     | Routing**:            | that it is up to the  |
| * |    |       |     |                       | TSP to determine what |
| * |    |       |     | *INPUTS*              | roles the Agent will  |
|   |    |       |     |                       | play regarding DPS    |
|   |    |       |     | *1) Shipment          | Process Flow U.C.3.h, |
|   |    |       |     | information to TSP    | page 11.              |
|   |    |       |     | Agent for origin and  |                       |
|   |    |       |     | destination*          | **Recommended         |
|   |    |       |     |                       | Changes**: *"INPUTS*  |
|   |    |       |     | *2) Agent contacts    |                       |
|   |    |       |     | member/employee to    | *1) Shipment          |
|   |    |       |     | perform pre-move      | information to        |
|   |    |       |     | survey*               | **TSP/Representative  |
|   |    |       |     |                       | ~~Agent~~** for       |
|   |    |       |     | *3) Agent enters      | origin and            |
|   |    |       |     | accessorial services  | destination*          |
|   |    |       |     | requiring             |                       |
|   |    |       |     | pre-approval in DPS*  | *2) **~~Agent~~       |
|   |    |       |     |                       | TSP/Representative**  |
|   |    |       |     | *4) Agent contacts    | contacts              |
|   |    |       |     | PPSO to obtain        | member/employee to    |
|   |    |       |     | pre-approval if       | perform pre-move      |
|   |    |       |     | necessary*            | survey*               |
|   |    |       |     |                       |                       |
|   |    |       |     | *5) PPSO entry of     | *3) **~~Agent~~       |
|   |    |       |     | approved              | TSP/Representative**  |
|   |    |       |     | accessorials*         | enters accessorial    |
|   |    |       |     |                       | services requiring    |
|   |    |       |     |                       | pre-approval in DPS*  |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | *4) **~~Agent~~       |
|   |    |       |     |                       | TSP/Representative**  |
|   |    |       |     |                       | contacts PPSO to      |
|   |    |       |     |                       | obtain pre-approval   |
|   |    |       |     |                       | if necessary*         |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | *5) PPSO entry of     |
|   |    |       |     |                       | approved              |
|   |    |       |     |                       | accessorials"*        |
+---+----+-------+-----+-----------------------+-----------------------+
| * |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| I |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| t |    |       |     |                       |                       |
| e |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| t |    |       |     |                       |                       |
| i |    |       |     |                       |                       |
| o |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| a |    |       |     |                       |                       |
| l |    |       |     |                       |                       |
| l |    |       |     |                       |                       |
| y |    |       |     |                       |                       |
| L |    |       |     |                       |                       |
| e |    |       |     |                       |                       |
| f |    |       |     |                       |                       |
| t |    |       |     |                       |                       |
| B |    |       |     |                       |                       |
| l |    |       |     |                       |                       |
| a |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| k |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
+---+----+-------+-----+-----------------------+-----------------------+

+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| H |    |      |     |                       |                       |
| M |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| U |    |      |     |                       |                       |
| . |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| M |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| M |    |      |     |                       |                       |
| U |    |      |     |                       |                       |
| M |    |      |     |                       |                       |
| P |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| R |    |      |     |                       |                       |
| F |    |      |     |                       |                       |
| O |    |      |     |                       |                       |
| R |    |      |     |                       |                       |
| M |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| S |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| O |    |      |     |                       |                       |
| R |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| ( |    |      |     |                       |                       |
| P |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| g |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| 1 |    |      |     |                       |                       |
| 1 |    |      |     |                       |                       |
| ) |    |      |     |                       |                       |
+===+====+======+=====+=======================+=======================+
| * | *  | *    | **  | **2007 Business Rules | **HHGFAA**            |
| * | *S | *Sub | Pag | Updates**             |                       |
| N | ec | S    | e** |                       | *                     |
| o | ti | ecti |     |                       | *Comments/Recommended |
| . | on | on** |     |                       | Changes**             |
| * | ** |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * | A  | 1    | IV  | **Minimum Performance | **Comments:** There   |
| * |    |      | -U. | Score**: (end of      | is no definite set of |
| 1 |    |      | E-1 | 1^st^ para.) *"DOD    | measures that will be |
| * |    |      |     | approved TSPs with a  | used to set the MPS.  |
| * |    |      |     | PS less than the MPS  | This is totally at    |
|   |    |      |     | are not allowed to    | the discretion of     |
|   |    |      |     | file rates in that    | SDDC on a year to     |
|   |    |      |     | market for the        | year basis. It has    |
|   |    |      |     | upcoming annual rate  | always been the       |
|   |    |      |     | cycle; these TSPs may | Associations' fear    |
|   |    |      |     | come back into that   | that the arbitrary    |
|   |    |      |     | market the following  | setting of the MPS    |
|   |    |      |     | year as "New          | will be used as a     |
|   |    |      |     | Entrants," if they    | "filter" to reduce    |
|   |    |      |     | remain DOD            | the number of TSPs    |
|   |    |      |     | qualified."*          | that are able to      |
|   |    |      |     |                       | participate in DOD    |
|   |    |      |     |                       | traffic.              |
+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| i |    |      |     |                       |                       |
| o |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| y |    |      |     |                       |                       |
| L |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| f |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| B |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| k |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+

+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| H |    |      |     |                       |                       |
| M |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| U |    |      |     |                       |                       |
| . |    |      |     |                       |                       |
| F |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| B |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| S |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| V |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| L |    |      |     |                       |                       |
| U |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| S |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| O |    |      |     |                       |                       |
| R |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| ( |    |      |     |                       |                       |
| P |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| g |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| s |    |      |     |                       |                       |
| 1 |    |      |     |                       |                       |
| 2 |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| 1 |    |      |     |                       |                       |
| 3 |    |      |     |                       |                       |
| ) |    |      |     |                       |                       |
+===+====+======+=====+=======================+=======================+
| * | *  | *    | **  | **2007 Business Rules | **HHGFAA**            |
| * | *S | *Sub | Pag | Updates**             |                       |
| N | ec | S    | e** |                       | **Comme               |
| o | ti | ecti |     |                       | nts/Recommendations** |
| . | on | on** |     |                       |                       |
| * | ** |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * | C. | 1.a  | IV  | **TSP Did Not Move    | **Comments**:         |
| * |    | .(2) | -U. | Shipments**: *"If a   | Clarification is      |
| 1 |    | .(b) | F-2 | TSP was not offered   | needed regarding the  |
| * |    |      |     | any shipments during  | length of time a      |
| * |    |      |     | the evaluation        | previous period's     |
|   |    |      |     | period, the previous  | performance score can |
|   |    |      |     | performance score is  | be carried over. It   |
|   |    |      |     | carried over; "Note:  | is quite possible     |
|   |    |      |     | See the Quality       | with the frequent     |
|   |    |      |     | Assurance Business    | performance periods   |
|   |    |      |     | Rules for further     | and multiple quartile |
|   |    |      |     | detail."*             | bands that TSPs in    |
|   |    |      |     |                       | some rate channels    |
|   |    |      |     |                       | may not receive       |
|   |    |      |     |                       | shipments during the  |
|   |    |      |     |                       | first year of         |
|   |    |      |     |                       | Families First. Many  |
|   |    |      |     |                       | TSPs may maintain a   |
|   |    |      |     |                       | neutral score during  |
|   |    |      |     |                       | the second rate       |
|   |    |      |     |                       | filing of Families    |
|   |    |      |     |                       | First in May of 2009. |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 1.  According to      |
|   |    |      |     |                       |     U.Q.3.6.b.2, page |
|   |    |      |     |                       |     10, *"TSP Did Not |
|   |    |      |     |                       |     Move Shipments:   |
|   |    |      |     |                       |     If a TSP was not  |
|   |    |      |     |                       |     offered any       |
|   |    |      |     |                       |     shipment during   |
|   |    |      |     |                       |     an evaluation     |
|   |    |      |     |                       |     period, the       |
|   |    |      |     |                       |     previous CSS      |
|   |    |      |     |                       |     carries over. Any |
|   |    |      |     |                       |     claims completed  |
|   |    |      |     |                       |     since the         |
|   |    |      |     |                       |     previous          |
|   |    |      |     |                       |     performance       |
|   |    |      |     |                       |     period and during |
|   |    |      |     |                       |     the previous 12   |
|   |    |      |     |                       |     months results in |
|   |    |      |     |                       |     a new CS. The new |
|   |    |      |     |                       |     CS is combined    |
|   |    |      |     |                       |     with the carried  |
|   |    |      |     |                       |     over CSS score    |
|   |    |      |     |                       |     and the TSP       |
|   |    |      |     |                       |     receives a new    |
|   |    |      |     |                       |     PS. If a TSP      |
|   |    |      |     |                       |     carries over the  |
|   |    |      |     |                       |     same CSS score    |
|   |    |      |     |                       |     due to a lack of  |
|   |    |      |     |                       |     statistical       |
|   |    |      |     |                       |     validity for more |
|   |    |      |     |                       |     than six          |
|   |    |      |     |                       |     performance       |
|   |    |      |     |                       |     periods (one 1    |
|   |    |      |     |                       |     year), SDDC may   |
|   |    |      |     |                       |     conduct CSR       |
|   |    |      |     |                       |     surveys or assist |
|   |    |      |     |                       |     the TSP in        |
|   |    |      |     |                       |     attaining         |
|   |    |      |     |                       |     statistical       |
|   |    |      |     |                       |     validity          |
|   |    |      |     |                       |     utilizing         |
|   |    |      |     |                       |     supplemental      |
|   |    |      |     |                       |     neutral surveys.  |
|   |    |      |     |                       |     This methodology  |
|   |    |      |     |                       |     allows TSPs to    |
|   |    |      |     |                       |     receive credit    |
|   |    |      |     |                       |     for surveys       |
|   |    |      |     |                       |     completed and     |
|   |    |      |     |                       |     ensures that TSP  |
|   |    |      |     |                       |     performance is    |
|   |    |      |     |                       |     taken into        |
|   |    |      |     |                       |     consideration and |
|   |    |      |     |                       |     BVS methodology   |
|   |    |      |     |                       |     is retained."*    |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 2.  *"According to    |
|   |    |      |     |                       |     U.F.c.1.2.b page  |
|   |    |      |     |                       |     2 "TSP Did Not    |
|   |    |      |     |                       |     Move Shipments:   |
|   |    |      |     |                       |     If a TSP was not  |
|   |    |      |     |                       |     offered any       |
|   |    |      |     |                       |     shipments during  |
|   |    |      |     |                       |     the evaluation    |
|   |    |      |     |                       |     period, the       |
|   |    |      |     |                       |     previous          |
|   |    |      |     |                       |     performance score |
|   |    |      |     |                       |     carries over."*   |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 3.  **We must get the |
|   |    |      |     |                       |     following         |
|   |    |      |     |                       |     question          |
|   |    |      |     |                       |     answered;** "How  |
|   |    |      |     |                       |     long will         |
|   |    |      |     |                       |     **['Neutral'      |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | Scores]{.underline}** |
|   |    |      |     |                       |     be used to        |
|   |    |      |     |                       |     determine         |
|   |    |      |     |                       |     Performance       |
|   |    |      |     |                       |     Scores if a TSP   |
|   |    |      |     |                       |     is not            |
|   |    |      |     |                       |     statistically     |
|   |    |      |     |                       |     valid at the end  |
|   |    |      |     |                       |     of a Performance  |
|   |    |      |     |                       |     Period?"          |
+---+----+------+-----+-----------------------+-----------------------+
| * | C. | 1.a  | IV  | **2005 Business       | **Comments**: What    |
| * |    | .(2) | -U. | Rules** (last para,   | was the purpose of    |
| 2 |    | .(b) | F-2 | page 6) regarding the | deleting this         |
| * |    |      |     | 5 measures for        | language from the     |
| * |    |      |     | calculating the       | Business Rules?       |
|   |    |      |     | Claims Score (CS);    |                       |
|   |    |      |     | *"DPS will provide    | 1.  Will TSPs no      |
|   |    |      |     | the data for all five |     longer have       |
|   |    |      |     | measures."*           |     access to the     |
|   |    |      |     | **DELETED**.          |     Claims Metrics in |
|   |    |      |     |                       |     DPS?              |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 2.  It is imperative  |
|   |    |      |     |                       |     that TSPS be able |
|   |    |      |     |                       |     to monitor their  |
|   |    |      |     |                       |     claims data       |
|   |    |      |     |                       |     within DPS.       |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**:            |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 1.  Insure DPS is     |
|   |    |      |     |                       |     able to provide   |
|   |    |      |     |                       |     claims data (all  |
|   |    |      |     |                       |     5 measures)       |
|   |    |      |     |                       |     information (i.e. |
|   |    |      |     |                       |     reports,          |
|   |    |      |     |                       |     database, etc.)   |
|   |    |      |     |                       |     to TSPs.          |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 2.  Re-insert         |
|   |    |      |     |                       |     U.F.C.1.a.2.b,    |
|   |    |      |     |                       |     page 2, ***"DPS   |
|   |    |      |     |                       |     will provide the  |
|   |    |      |     |                       |     data for all five |
|   |    |      |     |                       |     measures."***     |
+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| i |    |      |     |                       |                       |
| o |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| y |    |      |     |                       |                       |
| L |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| f |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| B |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| k |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+

+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| H |    |      |     |                       |                       |
| M |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| U |    |      |     |                       |                       |
| . |    |      |     |                       |                       |
| G |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| S |    |      |     |                       |                       |
| P |    |      |     |                       |                       |
| R |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| K |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| G |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| ( |    |      |     |                       |                       |
| P |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| g |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| s |    |      |     |                       |                       |
| 1 |    |      |     |                       |                       |
| 4 |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| 1 |    |      |     |                       |                       |
| 5 |    |      |     |                       |                       |
| ) |    |      |     |                       |                       |
+===+====+======+=====+=======================+=======================+
| * | *  | *    | **  | **2007 Business Rules | **HHGFAA**            |
| * | *S | *Sub | Pag | Updates**             |                       |
| N | ec | S    | e** |                       | **Comme               |
| o | ti | ecti |     |                       | nts/Recommendations** |
| . | on | on** |     |                       |                       |
| * | ** |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * | A  |      | IV  | **2005 Business       | **Comments**: We are  |
| * |    |      | -U. | Rules**: R 1.0        | reaching a critical   |
| 1 |    |      | G-1 | Initial Ranking at    | point with Families   |
| * |    |      |     | Program Startup       | First ready to roll   |
| * |    |      |     | stated, *"The initial | out and we need       |
|   |    |      |     | ranking that occurs   | assurance what has    |
|   |    |      |     | at program start up   | been 'discussed' will |
|   |    |      |     | will remain in effect | be implemented into   |
|   |    |      |     | for 6 months, and     | Program policy before |
|   |    |      |     | then re-ranking will  | Program               |
|   |    |      |     | occur at the end of   | implementation.       |
|   |    |      |     | each performance      |                       |
|   |    |      |     | period in the section | 1.  Industry has been |
|   |    |      |     | on BVS (See Appendix  |     told that a       |
|   |    |      |     | H of Phase II         |     're-calculation'  |
|   |    |      |     | CONOPS)."*            |     of the            |
|   |    |      |     |                       |     Performance       |
|   |    |      |     | *                     |     Scores will occur |
|   |    |      |     | *2007/Introduction**: |     at the first      |
|   |    |      |     | *"At the start of the |     6-month point     |
|   |    |      |     | program TSPs are      |     after initial     |
|   |    |      |     | ranked from highest   |     Program start     |
|   |    |      |     | Best Value Score      |     up/first shipment |
|   |    |      |     | (BVS) to lowest BVS   |     moved/pickup      |
|   |    |      |     | using survey scores   |     date.             |
|   |    |      |     | from the prior twelve |                       |
|   |    |      |     | months and the most   | 2.  Due to the delays |
|   |    |      |     | recent rate           |     in Families First |
|   |    |      |     | submissions. The      |     implementation,   |
|   |    |      |     | initial ranking that  |     Industry has      |
|   |    |      |     | occurs at program     |     requested that    |
|   |    |      |     | startup remains in    |     there be a        |
|   |    |      |     | effect for the        |     recalculation of  |
|   |    |      |     | duration of the       |     the ICSS data to  |
|   |    |      |     | performance period.   |     include data from |
|   |    |      |     | Subsequently,         |     the previous 12   |
|   |    |      |     | re-ranking occurs at  |     months with the   |
|   |    |      |     | the end of each       |     re-calculation    |
|   |    |      |     | performance period as |     occurring 60 days |
|   |    |      |     | outlined in Para D."* |     prior to Program  |
|   |    |      |     |                       |     start-up. Some of |
|   |    |      |     |                       |     the data included |
|   |    |      |     |                       |     in the initial 01 |
|   |    |      |     |                       |     Dec 06 -- 30 Nov  |
|   |    |      |     |                       |     07 period is over |
|   |    |      |     |                       |     12 months old.    |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 3.  Repeated requests |
|   |    |      |     |                       |     to SDDC have been |
|   |    |      |     |                       |     made to make a    |
|   |    |      |     |                       |                       |
|   |    |      |     |                       |    'change/amendment' |
|   |    |      |     |                       |     to U.G.A, page 1  |
|   |    |      |     |                       |     and communicate   |
|   |    |      |     |                       |     it to TSPs ASAP   |
|   |    |      |     |                       |     so operational    |
|   |    |      |     |                       |     plans for the     |
|   |    |      |     |                       |     peak summer       |
|   |    |      |     |                       |     period can be     |
|   |    |      |     |                       |     made. This is     |
|   |    |      |     |                       |     extremely         |
|   |    |      |     |                       |     critical with     |
|   |    |      |     |                       |     regard to         |
|   |    |      |     |                       |     positioning boxes |
|   |    |      |     |                       |     for International |
|   |    |      |     |                       |     TSPs.             |
+---+----+------+-----+-----------------------+-----------------------+
| * | A  |      | IV  | **Introduction**,     | **Comments**: Has     |
| * |    |      | -U. | (end of 1^st^ para),  | SDDC developed a      |
| 2 |    |      | G-1 | *"After collecting 12 | criterion for         |
| * |    |      |     | months of claims      | determining           |
| * |    |      |     | data, or when         | 'sufficient' claims   |
|   |    |      |     | determined to be      | data?                 |
|   |    |      |     | sufficient by SDDC,   |                       |
|   |    |      |     | subsequent PSs are    |                       |
|   |    |      |     | composed of the CSS   |                       |
|   |    |      |     | and the CS. The PS is |                       |
|   |    |      |     | combined with the     |                       |
|   |    |      |     | TSP's most recent     |                       |
|   |    |      |     | rate data to          |                       |
|   |    |      |     | determine a new BVS   |                       |
|   |    |      |     | prior to the          |                       |
|   |    |      |     | inception of each new |                       |
|   |    |      |     | performance period."* |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * | B  |      | IV  | **New Entrants**:     | **Comments:** Why are |
| * |    |      | -U. | *"See the Quality     | new entrants given a  |
| 3 |    |      | G-2 | Assurance Business    | Median Performance    |
| * |    |      |     | Rules for detail on   | Score as they enter   |
| * |    |      |     | 'conversion of a new  | the Program thus      |
|   |    |      |     | entrant's PS" and     | allowing them an      |
|   |    |      |     | other information on  | opportunity to start  |
|   |    |      |     | new entrants."*       | the program in a      |
|   |    |      |     |                       | higher Quality Band   |
|   |    |      |     |                       | than many TSPs that   |
|   |    |      |     |                       | have previously       |
|   |    |      |     |                       | provided capacity and |
|   |    |      |     |                       | service to DOD?       |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**: Do not     |
|   |    |      |     |                       | allow New Entrants to |
|   |    |      |     |                       | enter the Program     |
|   |    |      |     |                       | higher than Quartile  |
|   |    |      |     |                       | Band III.             |
+---+----+------+-----+-----------------------+-----------------------+
| * | D  |      | IV  | **Performance         | **Comments**: Does    |
| * |    |      | -U. | Period**:             | this exclude initial  |
| 4 |    |      | G-2 | "*Re-ranking occurs   | ranking at Program    |
| * |    |      |     | at the end of each    | startup?              |
| * |    |      |     | performance period."* |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**:            |
|   |    |      |     |                       | *"Re-ranking occurs   |
|   |    |      |     |                       | at the end of each    |
|   |    |      |     |                       | performance period.   |
|   |    |      |     |                       | **EXCEPTION: Initial  |
|   |    |      |     |                       | Program startup.**"*  |
+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| i |    |      |     |                       |                       |
| o |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| y |    |      |     |                       |                       |
| L |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| f |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| B |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| k |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+

+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| H |    |      |     |                       |                       |
| M |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| U |    |      |     |                       |                       |
| . |    |      |     |                       |                       |
| H |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| U |    |      |     |                       |                       |
| S |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| O |    |      |     |                       |                       |
| M |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| R |    |      |     |                       |                       |
| S |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| S |    |      |     |                       |                       |
| F |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| O |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| S |    |      |     |                       |                       |
| U |    |      |     |                       |                       |
| R |    |      |     |                       |                       |
| V |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| Y |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| ( |    |      |     |                       |                       |
| P |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| g |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| 1 |    |      |     |                       |                       |
| 6 |    |      |     |                       |                       |
| ) |    |      |     |                       |                       |
+===+====+======+=====+=======================+=======================+
| * | *  | *    | **  | **2007 Business Rules | **HHGFAA**            |
| * | *S | *Sub | Pag | Updates**             |                       |
| N | ec | S    | e** |                       | **Comme               |
| o | ti | ecti |     |                       | nts/Recommendations** |
| . | on | on** |     |                       |                       |
| * | ** |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * | A  | 2.a. | IV  | **Survey Methods**:   | **Comments:** When    |
| * |    |      | -U. | (middle of para.)     | delivery is recorded  |
| 1 |    |      | H-1 | *"DPS allows the TSP, | in DPS does it allow  |
| * |    |      |     | PPSO or the           | for the TSP to record |
| * |    |      |     | member/employee to    | the date and local    |
|   |    |      |     | input a flag to       | time for the delivery |
|   |    |      |     | indicate that         | location?             |
|   |    |      |     | shipment has          |                       |
|   |    |      |     | completed delivery."* |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * | A  | 2.d. | IV  | **Survey Methods**:   | **Comments**: Who is  |
| * |    |      | -U. | ***"**If the TSP does | the Customer Service  |
| 2 |    |      | H-2 | not have a            | Representative (CSR)  |
| * |    |      |     | statistically valid   | for SDDC?             |
| * |    |      |     | number of surveys by  |                       |
|   |    |      |     | shipment category for | 1.  What is the CSR's |
|   |    |      |     | scoring purposes, a   |     contact           |
|   |    |      |     | Customer Service      |     information for   |
|   |    |      |     | Representative must   |     TSPs?             |
|   |    |      |     | contact non compliant |                       |
|   |    |      |     | members/employees and | 2.  What procedures   |
|   |    |      |     | complete the          |     should a TSP      |
|   |    |      |     | survey..."*           |     follow if the CSR |
|   |    |      |     |                       |     is not contacting |
|   |    |      |     |                       |     members that are  |
|   |    |      |     |                       |     non compliant and |
|   |    |      |     |                       |     a TSP does not    |
|   |    |      |     |                       |     have a            |
|   |    |      |     |                       |     statistically     |
|   |    |      |     |                       |     valid number of   |
|   |    |      |     |                       |     surveys by        |
|   |    |      |     |                       |     shipment category |
|   |    |      |     |                       |     for scoring       |
|   |    |      |     |                       |     purposes?         |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 3.  When can a TSP    |
|   |    |      |     |                       |     start these       |
|   |    |      |     |                       |     procedures?       |
+---+----+------+-----+-----------------------+-----------------------+
| * | A  | 5.   | IV  | **Statistical         | **Comments**:         |
| * |    | a-b. | -U. | Validity and Scoring  | Industry conducted an |
| 3 |    |      | H-4 | of Surveys**: *"The   | independent study and |
| * |    |      |     | survey methodology    | impartial review by   |
| * |    |      |     | used meets recognized | George Mason          |
|   |    |      |     | statistical standards | University which      |
|   |    |      |     | for obtaining         | illuminates major     |
|   |    |      |     | statistically valid   | differences with the  |
|   |    |      |     | number of surveys for | study conducted by    |
|   |    |      |     | each TSP and          | IBM. The results of   |
|   |    |      |     | category. The risk of | this study can be     |
|   |    |      |     | non-response bias     | made available to     |
|   |    |      |     | with CSS is           | SDDC and/or US        |
|   |    |      |     | significantly less    | TRANSCOM at any time. |
|   |    |      |     | than with other       |                       |
|   |    |      |     | surveys because any   |                       |
|   |    |      |     | potential             |                       |
|   |    |      |     | non-response bias     |                       |
|   |    |      |     | affects all TSPs      |                       |
|   |    |      |     | similarly. The CSS is |                       |
|   |    |      |     | less susceptible to   |                       |
|   |    |      |     | non response bias     |                       |
|   |    |      |     | than a typical survey |                       |
|   |    |      |     | because it seeks to   |                       |
|   |    |      |     | provide relative      |                       |
|   |    |      |     | rankings rather than  |                       |
|   |    |      |     | population estimates. |                       |
|   |    |      |     | The measures of       |                       |
|   |    |      |     | statistical validity  |                       |
|   |    |      |     | built into the CSS    |                       |
|   |    |      |     | provides statistical  |                       |
|   |    |      |     | rigor and confidence  |                       |
|   |    |      |     | in the CSS as a       |                       |
|   |    |      |     | method for provided a |                       |
|   |    |      |     | relative ranking of   |                       |
|   |    |      |     | TSPs based on         |                       |
|   |    |      |     | performance. The      |                       |
|   |    |      |     | results of the CSS    |                       |
|   |    |      |     | helps the DOD achieve |                       |
|   |    |      |     | a dual goal of a)     |                       |
|   |    |      |     | More frequently       |                       |
|   |    |      |     | selecting TSPs that   |                       |
|   |    |      |     | provide better        |                       |
|   |    |      |     | service, and b)       |                       |
|   |    |      |     | Motivating TSPs to    |                       |
|   |    |      |     | improve their service |                       |
|   |    |      |     | performance."*        |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| i |    |      |     |                       |                       |
| o |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| y |    |      |     |                       |                       |
| L |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| f |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| B |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| k |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+

+---+----+-------+-----+-----------------------+-----------------------+
| * |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| A |    |       |     |                       |                       |
| T |    |       |     |                       |                       |
| T |    |       |     |                       |                       |
| A |    |       |     |                       |                       |
| C |    |       |     |                       |                       |
| H |    |       |     |                       |                       |
| M |    |       |     |                       |                       |
| E |    |       |     |                       |                       |
| N |    |       |     |                       |                       |
| T |    |       |     |                       |                       |
| U |    |       |     |                       |                       |
| . |    |       |     |                       |                       |
| J |    |       |     |                       |                       |
| - |    |       |     |                       |                       |
| - |    |       |     |                       |                       |
| S |    |       |     |                       |                       |
| H |    |       |     |                       |                       |
| I |    |       |     |                       |                       |
| P |    |       |     |                       |                       |
| M |    |       |     |                       |                       |
| E |    |       |     |                       |                       |
| N |    |       |     |                       |                       |
| T |    |       |     |                       |                       |
| M |    |       |     |                       |                       |
| A |    |       |     |                       |                       |
| N |    |       |     |                       |                       |
| A |    |       |     |                       |                       |
| G |    |       |     |                       |                       |
| E |    |       |     |                       |                       |
| M |    |       |     |                       |                       |
| E |    |       |     |                       |                       |
| N |    |       |     |                       |                       |
| T |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| ( |    |       |     |                       |                       |
| P |    |       |     |                       |                       |
| a |    |       |     |                       |                       |
| g |    |       |     |                       |                       |
| e |    |       |     |                       |                       |
| s |    |       |     |                       |                       |
| 1 |    |       |     |                       |                       |
| 7 |    |       |     |                       |                       |
| - |    |       |     |                       |                       |
| 2 |    |       |     |                       |                       |
| 4 |    |       |     |                       |                       |
| ) |    |       |     |                       |                       |
+===+====+=======+=====+=======================+=======================+
| * | *  | **Sub | **  | **2007 Business Rules | **HHGFAA**            |
| * | *S | Sect  | Pag | Updates**             |                       |
| N | ec | ion** | e** |                       | *                     |
| o | ti |       |     |                       | *Comments/Recommended |
| . | on |       |     |                       | Changes**             |
| * | ** |       |     |                       |                       |
| * |    |       |     |                       |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 2.    | I   | **2005 Business Rules | **Comments**: The     |
| * |    | a.(6) | V-U | (p.11), *"****The     | rules seem to be in   |
| 1 |    |       | .J- | process/distribution  | conflict with reports |
| * |    |       | 4-5 | logic for Special     | from TSPs that        |
| * |    |       |     | Solicitation has been | indicate the          |
|   |    |       |     | outlined below: The   | distribution          |
|   |    |       |     | distribution of       | methodology seems to  |
|   |    |       |     | special solicitation  | mirror what is used   |
|   |    |       |     | shipments will be     | in the rest of the    |
|   |    |       |     | based on the SDDC's   | program. It appears   |
|   |    |       |     | shipment allocation   | from the release of   |
|   |    |       |     | methodology as        | the BVS data that the |
|   |    |       |     | follows. Due to the   | Special Solicitation  |
|   |    |       |     | nature of the         | is not a "Winner take |
|   |    |       |     | shipments, the        | all" methodology!     |
|   |    |       |     | 5,3,2,1 distribution  | TSPs have found       |
|   |    |       |     | within each quality   | themselves to be in   |
|   |    |       |     | band will be          | different Quality     |
|   |    |       |     | increased similar to  | Bands for countries   |
|   |    |       |     | iUB. For example, a   | that are ALL supposed |
|   |    |       |     | distribution of 5     | to be a part of a     |
|   |    |       |     | would become a        | SINGLE "grouping of   |
|   |    |       |     | distribution of 100   | channels". This seems |
|   |    |       |     | if a multiplier of 20 | as if the 2005        |
|   |    |       |     | is used. Therefore,   | methodology is being  |
|   |    |       |     | in this example, TSPs | used rather than the  |
|   |    |       |     | in the highest        | 2007 version.         |
|   |    |       |     | quality band would    |                       |
|   |    |       |     | receive these 100     |                       |
|   |    |       |     | shipments in a round  |                       |
|   |    |       |     | robin assignment      |                       |
|   |    |       |     | rotation."*           |                       |
|   |    |       |     | **DELETED.**          |                       |
|   |    |       |     |                       |                       |
|   |    |       |     | **2007                |                       |
|   |    |       |     | /Process/Distribution |                       |
|   |    |       |     | Logic for Special     |                       |
|   |    |       |     | Solicitation**:       |                       |
|   |    |       |     | *"Special             |                       |
|   |    |       |     | solicitation rates    |                       |
|   |    |       |     | are solicited for     |                       |
|   |    |       |     | those channels that   |                       |
|   |    |       |     | involve infrequent    |                       |
|   |    |       |     | movement of personal  |                       |
|   |    |       |     | property to           |                       |
|   |    |       |     | international         |                       |
|   |    |       |     | destinations or       |                       |
|   |    |       |     | channels that have    |                       |
|   |    |       |     | special requirements. |                       |
|   |    |       |     | For example, CONUS    |                       |
|   |    |       |     | To/From Singapore is  |                       |
|   |    |       |     | a Special             |                       |
|   |    |       |     | Solicitation group.   |                       |
|   |    |       |     | TSPs are required to  |                       |
|   |    |       |     | submit rates for all  |                       |
|   |    |       |     | channels within this  |                       |
|   |    |       |     | group (i.e. Origin    |                       |
|   |    |       |     | Rate Area From/To     |                       |
|   |    |       |     | Destination rate      |                       |
|   |    |       |     | area). TSPs with the  |                       |
|   |    |       |     | highest BVS are       |                       |
|   |    |       |     | considered the        |                       |
|   |    |       |     | "Primary" and are     |                       |
|   |    |       |     | allocated all the     |                       |
|   |    |       |     | shipments in that     |                       |
|   |    |       |     | Special Solicitation  |                       |
|   |    |       |     | group. The remaining  |                       |
|   |    |       |     | TSP(s) are considered |                       |
|   |    |       |     | "Alternates". In the  |                       |
|   |    |       |     | event the primary TSP |                       |
|   |    |       |     | cannot accept all     |                       |
|   |    |       |     | tonnage/shipments,    |                       |
|   |    |       |     | the Alternate TSP     |                       |
|   |    |       |     | with the next highest |                       |
|   |    |       |     | BVS is offered the    |                       |
|   |    |       |     | tonnage               |                       |
|   |    |       |     | accordingly."*        |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 3.    | IV  | **Automatic Booking   | **Comments**: This is |
| * |    | b.(6) | -U. | Process**: *"NOTE: At | in conflict with      |
| 2 |    |       | J-7 | the time shipment is  | Families First        |
| * |    |       |     | awarded DPS assigns   | International Tender  |
| * |    |       |     | the PPGBL number.     | and the actual Agreed |
|   |    |       |     | However, neither the  | Upon Date has to be   |
|   |    |       |     | PPSO Outbound nor the | entered 'if' spread   |
|   |    |       |     | TSP can print the GBL | dates are used.       |
|   |    |       |     | until the TSP has:    |                       |
|   |    |       |     | **1)** entered in the | 1.  According to the  |
|   |    |       |     | actual agreed-upon    |     International     |
|   |    |       |     | dates ([if spread     |     Tender (Item 327, |
|   |    |       |     | dates are             |     page 38),         |
|   |    |       |     | used]{.underline} in  |     *"**Rate          |
|   |    |       |     | counseling) and       |     Verification**:   |
|   |    |       |     | **2)** entered the    |     TSPs are required |
|   |    |       |     | pre-move survey data  |     to verify their   |
|   |    |       |     | (estimated weight).   |     rates, as shown   |
|   |    |       |     | After the TSP has     |     in block 31 of    |
|   |    |       |     | entered this data,    |     the PPGBL, upon   |
|   |    |       |     | the TSP and PPSO can  |     receipt and       |
|   |    |       |     | print the GBL."*      |                       |
|   |    |       |     |                       |   [prior]{.underline} |
|   |    |       |     |                       |     to performing any |
|   |    |       |     |                       |     services."*       |
|   |    |       |     |                       |     According to      |
|   |    |       |     |                       |     U.J.B.5.e, page   |
|   |    |       |     |                       |     10 (last para.),  |
|   |    |       |     |                       |     *"**Pre-Move      |
|   |    |       |     |                       |     Survey**:         |
|   |    |       |     |                       |                       |
|   |    |       |     |                       |   [After]{.underline} |
|   |    |       |     |                       |     the pre-move      |
|   |    |       |     |                       |     survey data has   |
|   |    |       |     |                       |     been entered, the |
|   |    |       |     |                       |     TSP and PPSO can  |
|   |    |       |     |                       |     print the         |
|   |    |       |     |                       |     PPPGBL/BL."* The  |
|   |    |       |     |                       |     TSP has to        |
|   |    |       |     |                       |     perform a service |
|   |    |       |     |                       |     before they can   |
|   |    |       |     |                       |     verify the rate.  |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 2.  The TSP is        |
|   |    |       |     |                       |     supposed to enter |
|   |    |       |     |                       |     in the Agreed     |
|   |    |       |     |                       |     Upon Dates "if"   |
|   |    |       |     |                       |     spread dates are  |
|   |    |       |     |                       |     used in           |
|   |    |       |     |                       |     counseling.       |
|   |    |       |     |                       |     Industry has been |
|   |    |       |     |                       |     told in two       |
|   |    |       |     |                       |     recent            |
|   |    |       |     |                       |     presentations in  |
|   |    |       |     |                       |     Texas and Orlando |
|   |    |       |     |                       |     that the Agreed   |
|   |    |       |     |                       |     Upon Date for     |
|   |    |       |     |                       |     delivery is now   |
|   |    |       |     |                       |     the new RDD,      |
|   |    |       |     |                       |     suggesting SDDC   |
|   |    |       |     |                       |     has switched from |
|   |    |       |     |                       |     a traditional     |
|   |    |       |     |                       |     Spread Date       |
|   |    |       |     |                       |     approach for      |
|   |    |       |     |                       |     delivery of       |
|   |    |       |     |                       |     household goods   |
|   |    |       |     |                       |     to a Time         |
|   |    |       |     |                       |     Definite Delivery |
|   |    |       |     |                       |     approach -- two   |
|   |    |       |     |                       |     completely        |
|   |    |       |     |                       |     different         |
|   |    |       |     |                       |     commercial        |
|   |    |       |     |                       |     practices both    |
|   |    |       |     |                       |     operationally and |
|   |    |       |     |                       |     in pricing.       |
|   |    |       |     |                       |     Industry needs    |
|   |    |       |     |                       |     immediate         |
|   |    |       |     |                       |     clarification.    |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | **Recommended         |
|   |    |       |     |                       | Changes**:            |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 1.  Delete Item 327   |
|   |    |       |     |                       |     from the          |
|   |    |       |     |                       |     International     |
|   |    |       |     |                       |     Tender.           |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 2.  Similar to        |
|   |    |       |     |                       |     commercial        |
|   |    |       |     |                       |     practices, use    |
|   |    |       |     |                       |     Spread Dates as   |
|   |    |       |     |                       |     originally        |
|   |    |       |     |                       |     defined in U.J,   |
|   |    |       |     |                       |     page 7 allowing   |
|   |    |       |     |                       |     the member the    |
|   |    |       |     |                       |     flexibility to    |
|   |    |       |     |                       |     arrange for the   |
|   |    |       |     |                       |     transshipment of  |
|   |    |       |     |                       |     their household   |
|   |    |       |     |                       |     goods with their  |
|   |    |       |     |                       |     assigned TSP. The |
|   |    |       |     |                       |     CSS should        |
|   |    |       |     |                       |     capture any       |
|   |    |       |     |                       |     dissatisfaction   |
|   |    |       |     |                       |     with services     |
|   |    |       |     |                       |     provided.         |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 3.c.  | IV  | **Short Fuse          | **Comments**:         |
| * |    |       | -U. | Shipments**: (middle  |                       |
| 3 |    |       | J-7 | of para.), "*Should a | 1.  What is the       |
| * |    |       |     | quicker response be   |     criterion for a   |
| * |    |       |     | required, the PPSO    |     PPSO needing a    |
|   |    |       |     | may contact the TSP   |     "quicker          |
|   |    |       |     | by phone if           |     response"? This   |
|   |    |       |     | necessary."*          |     vague language is |
|   |    |       |     |                       |     extremely         |
|   |    |       |     |                       |     alarming as it is |
|   |    |       |     |                       |     a significant     |
|   |    |       |     |                       |     departure from    |
|   |    |       |     |                       |     the Families      |
|   |    |       |     |                       |     First/DPS         |
|   |    |       |     |                       |     distribution      |
|   |    |       |     |                       |     process for       |
|   |    |       |     |                       |     short-fuse        |
|   |    |       |     |                       |     shipments which   |
|   |    |       |     |                       |     gives all         |
|   |    |       |     |                       |     eligible TSPs an  |
|   |    |       |     |                       |     opportunity to    |
|   |    |       |     |                       |     respond.          |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 2.  What procedures   |
|   |    |       |     |                       |     must a TSP follow |
|   |    |       |     |                       |     to ensure they    |
|   |    |       |     |                       |     are not charged a |
|   |    |       |     |                       |     Shipment Refusal  |
|   |    |       |     |                       |     when not          |
|   |    |       |     |                       |     accepting a short |
|   |    |       |     |                       |     fuse shipment?    |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | **Recommended         |
|   |    |       |     |                       | Changes**:            |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 1.  Remove the        |
|   |    |       |     |                       |     language,         |
|   |    |       |     |                       |     *~~"Should a      |
|   |    |       |     |                       |     quicker response  |
|   |    |       |     |                       |     be required, the  |
|   |    |       |     |                       |     PPSO may contact  |
|   |    |       |     |                       |     the TSP by phone  |
|   |    |       |     |                       |     if necessary."~~* |
|   |    |       |     |                       |     From U.J.3.c and  |
|   |    |       |     |                       |     replace with the  |
|   |    |       |     |                       |     following,        |
|   |    |       |     |                       |     ***"Should a PPSO |
|   |    |       |     |                       |     have a Short Fuse |
|   |    |       |     |                       |     shipment with a   |
|   |    |       |     |                       |     pickup date of    |
|   |    |       |     |                       |     less than 24      |
|   |    |       |     |                       |     hours, then they  |
|   |    |       |     |                       |     may contact a TSP |
|   |    |       |     |                       |     by phone if no    |
|   |    |       |     |                       |     TSP has responded |
|   |    |       |     |                       |     to a Short Fuse   |
|   |    |       |     |                       |     Shipment email    |
|   |    |       |     |                       |     within two hours  |
|   |    |       |     |                       |     of posting."***   |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 3.d.  | IV  | **Spread Dates**:     | **Comments:**         |
| * |    |       | -U. | "*Area range of dates | Clarification is      |
| 4 |    |       | J-7 | obtained during       | needed regarding how  |
| * |    |       |     | counseling to provide | Spread Dates will be  |
| * |    |       |     | a member/employee     | used in DPS.          |
|   |    |       |     | flexibility in        |                       |
|   |    |       |     | arranging for         |                       |
|   |    |       |     | shipment packing,     |                       |
|   |    |       |     | pickup and delivery   |                       |
|   |    |       |     | in support of their   |                       |
|   |    |       |     | travel to a new       |                       |
|   |    |       |     | assignment and to     |                       |
|   |    |       |     | maximize direct       |                       |
|   |    |       |     | delivery in lieu of   |                       |
|   |    |       |     | SIT. Spread dates     |                       |
|   |    |       |     | provide flexibility   |                       |
|   |    |       |     | to the TSP to manage  |                       |
|   |    |       |     | resources for         |                       |
|   |    |       |     | servicing             |                       |
|   |    |       |     | shipments.*"          |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 3.    | IV  | **RDD**: *"DPS        | **Comments:**         |
| * |    | g.(1) | -U. | establishes the RDD   | Clarification is      |
| 5 |    |       | J-8 | (Pickup Date +        | needed whether the    |
| * |    |       |     | Transit Time = RDD)   | PPSO is actually      |
| * |    |       |     | Rules exceptions:     | flagged in DPS during |
|   |    |       |     | Member/employee       | the self-counseling   |
|   |    |       |     | enters a desired      | process to            |
|   |    |       |     | delivery date and/or  | requested/desired     |
|   |    |       |     | arrival date earlier  | arrival dates earlier |
|   |    |       |     | than the calculated   | than the calculated   |
|   |    |       |     | transit time for the  | transit time for the  |
|   |    |       |     | COS available. The    | COS available. We     |
|   |    |       |     | RDD becomes the       | have been informed    |
|   |    |       |     | desired delivery date | through discussions   |
|   |    |       |     | and/or arrival date.  | and meetings with DOD |
|   |    |       |     | The TSP must agree to | that the TSP must     |
|   |    |       |     | the RDD. If the TSP   | develop their own     |
|   |    |       |     | does not agree, the   | work-around to        |
|   |    |       |     | calculated RDD by DPS | identify these        |
|   |    |       |     | will be the pickup +  | shipments.            |
|   |    |       |     | transit time. If the  |                       |
|   |    |       |     | PPSO is aware the     | 1.  Is this accurate? |
|   |    |       |     | member/employee       |                       |
|   |    |       |     | requires a delivery   | 2.  If so, what are   |
|   |    |       |     | date shorter than the |     the procedures    |
|   |    |       |     | transit time, the     |     for the TSP to    |
|   |    |       |     | PPSO will contact the |     alert the PPSO    |
|   |    |       |     | next-in-line TSP      |     when they have    |
|   |    |       |     | prior to actually     |     been offered a    |
|   |    |       |     | offering the shipment |     shipment with     |
|   |    |       |     | and officially offer  |     less than the     |
|   |    |       |     | the shipment if the   |     calculated        |
|   |    |       |     | TSP agrees."*         |     transit time for  |
|   |    |       |     |                       |     the COS available |
|   |    |       |     |                       |     and are unable to |
|   |    |       |     |                       |     service that      |
|   |    |       |     |                       |     shipment?         |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 5.e.  | IV- | **Pre-Move Survey**:  | **Comments**: What    |
| * |    |       | U.J | *"**NOTE**: As future | are the QA            |
| 6 |    |       | -10 | enhancements to DPS:  | consequences if a TSP |
| * |    |       |     | DPS will send         | has not entered in    |
| * |    |       |     | notification to the   | the pre-move data     |
|   |    |       |     | member/employee to    | within seven days of  |
|   |    |       |     | provide the TSP's     | pack/pickup date?     |
|   |    |       |     | name and telephone    | Short Fuse shipments  |
|   |    |       |     | number to enable the  | are awarded with less |
|   |    |       |     | member/employee to    | than five days        |
|   |    |       |     | contact the TSP       | notice; therefore     |
|   |    |       |     | directly.             | TSPs cannot meet the  |
|   |    |       |     | Additionally, DPS     | requirement to enter  |
|   |    |       |     | will notify the PPSO  | pre-move survey data  |
|   |    |       |     | QA if the TSP has not | within seven days of  |
|   |    |       |     | entered the pre-move  | pack/pickup date.     |
|   |    |       |     | survey data [within   |                       |
|   |    |       |     | seven                 | **Recommended         |
|   |    |       |     | days]{.underline} of  | Changes**: *"NOTE: As |
|   |    |       |     | pack/pickup date."*   | future enhancements   |
|   |    |       |     |                       | to DPS: DPS will send |
|   |    |       |     |                       | notification to the   |
|   |    |       |     |                       | member/employee to    |
|   |    |       |     |                       | provide the TSP's     |
|   |    |       |     |                       | name and telephone    |
|   |    |       |     |                       | number to enable the  |
|   |    |       |     |                       | member/employee to    |
|   |    |       |     |                       | contact the TSP       |
|   |    |       |     |                       | directly.             |
|   |    |       |     |                       | Additionally, DPS     |
|   |    |       |     |                       | will notify the PPSO  |
|   |    |       |     |                       | QA if the TSP has not |
|   |    |       |     |                       | entered the pre-move  |
|   |    |       |     |                       | survey data within    |
|   |    |       |     |                       | seven days            |
|   |    |       |     |                       | pack/pickup date.     |
|   |    |       |     |                       | **EXCEPTION: Short    |
|   |    |       |     |                       | Fuse shipments**."*   |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 5.e.  | IV- | **Pre-Move Survey**:  | **Comments**:         |
| * |    |       | U.J | *"**NOTE**: As a      |                       |
| 7 |    |       | -10 | future enhancement,   | 1.  What is the       |
| * |    |       |     | DPS will close the    |     purpose of        |
| * |    |       |     | spread window if the  |     closing the       |
|   |    |       |     | TSP does not contact  |     spread window?    |
|   |    |       |     | the member/employee   |                       |
|   |    |       |     | within the designated | 2.  Is there an       |
|   |    |       |     | 72 hours."*           |     assumption that   |
|   |    |       |     |                       |     if the Pre-Move   |
|   |    |       |     |                       |     data is NOT       |
|   |    |       |     |                       |     entered in DPS    |
|   |    |       |     |                       |     then the TSP must |
|   |    |       |     |                       |     not have          |
|   |    |       |     |                       |     contacted the     |
|   |    |       |     |                       |     member/employee?  |
|   |    |       |     |                       |     Securing 'agreed  |
|   |    |       |     |                       |     upon dates' and   |
|   |    |       |     |                       |     performing an     |
|   |    |       |     |                       |     administrative    |
|   |    |       |     |                       |     function          |
|   |    |       |     |                       |     (entering data in |
|   |    |       |     |                       |     a PC) are 2       |
|   |    |       |     |                       |     different         |
|   |    |       |     |                       |     actions.          |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 3.  The Spread        |
|   |    |       |     |                       |     Dates/Agreed upon |
|   |    |       |     |                       |     dates are tied to |
|   |    |       |     |                       |     printing the GBL. |
|   |    |       |     |                       |     How is this       |
|   |    |       |     |                       |     'window' opened   |
|   |    |       |     |                       |     back up?          |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 4.  This 'punitive    |
|   |    |       |     |                       |     action' can only  |
|   |    |       |     |                       |     lead to delays    |
|   |    |       |     |                       |     for the member    |
|   |    |       |     |                       |     and put an undo   |
|   |    |       |     |                       |     administrative    |
|   |    |       |     |                       |     burden on PPSOs   |
|   |    |       |     |                       |     and TSPs.         |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | **Recommended         |
|   |    |       |     |                       | Changes**: Do NOT     |
|   |    |       |     |                       | close the spread      |
|   |    |       |     |                       | window as a future    |
|   |    |       |     |                       | enhancement to DPS.   |
|   |    |       |     |                       | The PPSO QA will be   |
|   |    |       |     |                       | notified if the TSP   |
|   |    |       |     |                       | is not performing its |
|   |    |       |     |                       | required services.    |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 5.e.  | IV- | **Special Cases**:    | **Comments**: TSPs    |
| * |    |       | U.J | *"DPS does not        | need clarification as |
| 8 |    |       | -11 | currently support     | to what parts of DPS  |
| * |    |       |     | these processes. If a | are working and what  |
| * |    |       |     | shipment must be      | procedures TPS must   |
|   |    |       |     | cancelled             | follow regarding      |
|   |    |       |     | pulled-back,          | U.J.B.5.e.            |
|   |    |       |     | cancelled/re-awarded, |                       |
|   |    |       |     | diverted              | 1.  Regarding "RDD's  |
|   |    |       |     | (domestically or      |     with less than    |
|   |    |       |     | internationally),     |     the established   |
|   |    |       |     | reshipped, or         |     days": if the     |
|   |    |       |     | frustrated manual     |     Spread Date       |
|   |    |       |     | processes must be     |                       |
|   |    |       |     | used until notified   |    influences/changes |
|   |    |       |     | functional capability |     the RDD -- does   |
|   |    |       |     | is available in DPS.  |     this mean the     |
|   |    |       |     | These processes are   |     shipment will     |
|   |    |       |     | to be determined      |     first be offered, |
|   |    |       |     | after further DPS     |     then later have   |
|   |    |       |     | testing."*            |     to be cancelled   |
|   |    |       |     |                       |     if the TSP cannot |
|   |    |       |     |                       |     service it in     |
|   |    |       |     |                       |     less than         |
|   |    |       |     |                       |     established       |
|   |    |       |     |                       |     transit times?    |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 2.  If so, would this |
|   |    |       |     |                       |     be a cancelled    |
|   |    |       |     |                       |     shipment? How is  |
|   |    |       |     |                       |     this manually     |
|   |    |       |     |                       |     done if it's      |
|   |    |       |     |                       |     already in the    |
|   |    |       |     |                       |     automated/DPS     |
|   |    |       |     |                       |     system?           |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 3.  Where are the     |
|   |    |       |     |                       |     Business Rules or |
|   |    |       |     |                       |     procedures for    |
|   |    |       |     |                       |     these situations? |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 10.   | IV- | **Updating Shipment   | **Comments**:         |
| * |    | a.(3) | U.J | Information**: *"(a)  | 'Pullbacks' and       |
| 9 |    | (a).[ | -14 | The PPSO must make    | 're-awards' will need |
| * |    | 1]{.u |     | the request           | to be 'manually'      |
| * |    | nderl |     | modifications to the  | processed for         |
|   |    | ine}. |     | shipment record if    | shipments 'currently' |
|   |    | [2]{. |     | the member/employee   | in DPS after Families |
|   |    | under |     | requests to change    | First has been        |
|   |    | line} |     | the pickup date to a  | implemented and is    |
|   |    |       |     | "Blackout Date", DPS  | moving shipments. .   |
|   |    |       |     | alerts the PPSO that  |                       |
|   |    |       |     | the date is not       | 1.  How do TSP track  |
|   |    |       |     | available with that   |     cancellations or  |
|   |    |       |     | TSP and the PPSO      |     deactivate/close' |
|   |    |       |     | must: 1) Contact TSP  |     these             |
|   |    |       |     | to see if they can    |     acc               |
|   |    |       |     | still handle the      | ounts/shipments/files |
|   |    |       |     | shipment. If the TSP  |     in DPS' if        |
|   |    |       |     | is available, the     |     cancellation      |
|   |    |       |     | PPSO must update DPS  |     processes are not |
|   |    |       |     | with the new date(s). |     working?          |
|   |    |       |     | 2) If TSP is not      |                       |
|   |    |       |     | available on the new  | 2.  Is the portion of |
|   |    |       |     | date(s), the PPSO     |     DPS that does not |
|   |    |       |     | must pull back and    |     penalize the TSP  |
|   |    |       |     | re-award the shipment |     for having to     |
|   |    |       |     | to another TSP who is |     cancel a          |
|   |    |       |     | available during the  |     shipment, or not  |
|   |    |       |     | period requested by   |     complete pre-move |
|   |    |       |     | the member/employee.  |     survey info in 7  |
|   |    |       |     | The original TSP is   |     days, or fill in  |
|   |    |       |     | not charged a         |     agreed upon dates |
|   |    |       |     | 'refusal', and the    |     in 72 hours       |
|   |    |       |     | next available        |     functioning       |
|   |    |       |     | shipment that channel |     properly for      |
|   |    |       |     | must be awarded to    |     shipments that    |
|   |    |       |     | the original TSP if   |     had to be         |
|   |    |       |     | they are not blacked  |     cancelled?        |
|   |    |       |     | out."*                |                       |
|   |    |       |     |                       | 3.  Have the PPSOs    |
|   |    |       |     |                       |     been trained on   |
|   |    |       |     |                       |     the 'quasi'       |
|   |    |       |     |                       |     automated         |
|   |    |       |     |                       |     portions of DPS?  |
+---+----+-------+-----+-----------------------+-----------------------+
| * | C  | 3     | IV- | **Shipment Delivery   | **Comments**: What    |
| * |    |       | U.J | (Inbound)**: (2^nd^   | are the procedures    |
| 1 |    |       | -18 | para), *"If           | the TSP must follow   |
| 0 |    |       |     | member/employee       | at this time?         |
| * |    |       |     | wishes to have a      |                       |
| * |    |       |     | shipment delivered    |                       |
|   |    |       |     | out of SIT, the       |                       |
|   |    |       |     | member/employee may   |                       |
|   |    |       |     | request a delivery    |                       |
|   |    |       |     | from SIT by accessing |                       |
|   |    |       |     | DPS to enter their    |                       |
|   |    |       |     | delivery address and  |                       |
|   |    |       |     | date(s). The          |                       |
|   |    |       |     | member/employee can   |                       |
|   |    |       |     | also contact the PPSO |                       |
|   |    |       |     | directly to request   |                       |
|   |    |       |     | delivery and the PPSO |                       |
|   |    |       |     | must annotate the     |                       |
|   |    |       |     | member/employee's     |                       |
|   |    |       |     | delivery address and  |                       |
|   |    |       |     | date(s) in DPS and    |                       |
|   |    |       |     | then call the TSP to  |                       |
|   |    |       |     | provide updated       |                       |
|   |    |       |     | information.          |                       |
|   |    |       |     | (**Note**: [Currently |                       |
|   |    |       |     | the PPSO must call    |                       |
|   |    |       |     | the TSP to provide    |                       |
|   |    |       |     | the updated           |                       |
|   |    |       |     | member/employee       |                       |
|   |    |       |     | info                  |                       |
|   |    |       |     | rmation]{.underline}. |                       |
|   |    |       |     | If the PPSO enters    |                       |
|   |    |       |     | the information into  |                       |
|   |    |       |     | DPS the information   |                       |
|   |    |       |     | will not populate in  |                       |
|   |    |       |     | the TSP queue. A      |                       |
|   |    |       |     | future enhancement    |                       |
|   |    |       |     | will allow the PPSO   |                       |
|   |    |       |     | to enter the          |                       |
|   |    |       |     | information in DPS    |                       |
|   |    |       |     | and the information   |                       |
|   |    |       |     | will automatically    |                       |
|   |    |       |     | populate the TSP      |                       |
|   |    |       |     | queue.) The TSP must  |                       |
|   |    |       |     | confirm the delivery  |                       |
|   |    |       |     | date in DPS and       |                       |
|   |    |       |     | confirmation is sent  |                       |
|   |    |       |     | by DPS to the         |                       |
|   |    |       |     | member/employee and   |                       |
|   |    |       |     | PPSO work queue. The  |                       |
|   |    |       |     | delivery request      |                       |
|   |    |       |     | appears in TSP work   |                       |
|   |    |       |     | queue and the TSP     |                       |
|   |    |       |     | must confirm delivery |                       |
|   |    |       |     | date in DPS within 24 |                       |
|   |    |       |     | hours. The            |                       |
|   |    |       |     | confirmation appears  |                       |
|   |    |       |     | in the                |                       |
|   |    |       |     | member/employee and   |                       |
|   |    |       |     | PPSO work queue."*    |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * | C  | 5.a.  | IV- | **Requesting SIT**:   | **Recommended         |
| * |    |       | U.J | *"The TSP should use  | Changes**: **"*The    |
| 1 |    |       | -19 | the DOD-approved SIT  | TSP should use their  |
| 1 |    |       |     | facility located      | DOD-approved agent    |
| * |    |       |     | nearest the           | facility located      |
| * |    |       |     | destination city or   | nearest the           |
|   |    |       |     | installation shown in | destination city or   |
|   |    |       |     | Block 18 of the GBL   | installation shown in |
|   |    |       |     | unless otherwise      | Block 18 of the       |
|   |    |       |     | authorized and        | GBL/BL. SIT and       |
|   |    |       |     | directed by the PPSO. | related charges are   |
|   |    |       |     | SIT and related       | based on the TSP's    |
|   |    |       |     | charges are based on  | agent's nearest       |
|   |    |       |     | the nearest available | available             |
|   |    |       |     | DOD approved          | DOD-approved          |
|   |    |       |     | facility."*           | facility. The nearest |
|   |    |       |     |                       | available TSP's agent |
|   |    |       |     |                       | DOD approved storage  |
|   |    |       |     |                       | facility is defined   |
|   |    |       |     |                       | as follows: The DOD   |
|   |    |       |     |                       | approved TSP agent's  |
|   |    |       |     |                       | facility that has     |
|   |    |       |     |                       | space for the         |
|   |    |       |     |                       | shipment and is       |
|   |    |       |     |                       | accepting DOD traffic |
|   |    |       |     |                       | from the TSP.*"**     |
+---+----+-------+-----+-----------------------+-----------------------+
| * | C  | 5.b.  | IV- | **Converting SIT**:   | **Comments**:         |
| * |    |       | U.J | *"NOTE: Currently DPS |                       |
| 1 |    |       | -21 | does not produce SIT  | 1.  What are the      |
| 2 |    |       |     | conversion notices.   |     procedures for    |
| * |    |       |     | PPSOs must follow     |     the shipments in  |
| * |    |       |     | current procedures to |     DPS?              |
|   |    |       |     | notify                |                       |
|   |    |       |     | member/employees      | 2.  Should TSPs       |
|   |    |       |     | until the function is |     create two        |
|   |    |       |     | available in DPS.     |     parallel admin    |
|   |    |       |     | When function exists  |     systems -- one    |
|   |    |       |     | the following will    |     web-based, one    |
|   |    |       |     | apply..."*            |     paper-based to    |
|   |    |       |     |                       |     track SIT         |
|   |    |       |     |                       |     conversions?      |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 3.  Once these        |
|   |    |       |     |                       |     shipments are     |
|   |    |       |     |                       |     'manually'        |
|   |    |       |     |                       |     converted to SIT  |
|   |    |       |     |                       |     -- how does DPS   |
|   |    |       |     |                       |     identify these    |
|   |    |       |     |                       |     shipments as      |
|   |    |       |     |                       |     converted to SIT  |
|   |    |       |     |                       |     or inactive in    |
|   |    |       |     |                       |     DPS?              |
+---+----+-------+-----+-----------------------+-----------------------+
| * | D  | 3.d.  | IV- | **Pre-Move Survey***: | **Comments:**         |
| * |    |       | U.J | "(**NOTE**:           |                       |
| 1 |    |       | -28 | Currently, DPS does   | 1.  What is the       |
| 3 |    |       |     | not track time.       |     purpose of        |
| * |    |       |     | Process must be       |     closing the       |
| * |    |       |     | accomplished manually |     spread window?    |
|   |    |       |     | until functionality   |                       |
|   |    |       |     | is available in DPS.  | 2.  Is there an       |
|   |    |       |     | When functionality    |     assumption that   |
|   |    |       |     | exists. DPS will      |     if the Pre-Move   |
|   |    |       |     | automatically close   |     data is NOT       |
|   |    |       |     | the spread window     |     entered in DPS    |
|   |    |       |     | after 72 hours.)      |     then the TSP must |
|   |    |       |     | After the pre-move    |     not have          |
|   |    |       |     | survey data has been  |     contacted the     |
|   |    |       |     | entered, the TSP and  |     member/employee?  |
|   |    |       |     | PPSO can print the    |     Having 'agreed up |
|   |    |       |     | GBL."*                |     dates' and        |
|   |    |       |     |                       |     performing an     |
|   |    |       |     |                       |     administrative    |
|   |    |       |     |                       |     function          |
|   |    |       |     |                       |     (entering data in |
|   |    |       |     |                       |     a PC) are 2       |
|   |    |       |     |                       |     different things! |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 3.  The Spread        |
|   |    |       |     |                       |     Dates/Agreed upon |
|   |    |       |     |                       |     dates are tied to |
|   |    |       |     |                       |     printing the GBL. |
|   |    |       |     |                       |     How is this       |
|   |    |       |     |                       |     'window' opened   |
|   |    |       |     |                       |     back up?          |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 4.  This 'punitive    |
|   |    |       |     |                       |     action' can only  |
|   |    |       |     |                       |     lead to delays    |
|   |    |       |     |                       |     for the member    |
|   |    |       |     |                       |     and put an undo   |
|   |    |       |     |                       |     administrative    |
|   |    |       |     |                       |     burden on the     |
|   |    |       |     |                       |     PPSO and TSPs.    |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | []{.mark}             |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | **Recommended         |
|   |    |       |     |                       | Changes**: Do NOT     |
|   |    |       |     |                       | close the spread      |
|   |    |       |     |                       | window as a future    |
|   |    |       |     |                       | enhancement to DPS.   |
|   |    |       |     |                       | The PPSO QA will be   |
|   |    |       |     |                       | notified if the TSP   |
|   |    |       |     |                       | is not performing its |
|   |    |       |     |                       | required duties.      |
+---+----+-------+-----+-----------------------+-----------------------+
| * | D  | 7     | IV- | **Converting SIT**:   | **Comments**:         |
| * |    |       | U.J | *"NOTE: DPS does not  |                       |
| 1 |    |       | -29 | produce SIT           | 1.  What are the      |
| 4 |    |       |     | Conversion notices.   |     procedures for    |
| * |    |       |     | PPSO's must follow    |     the shipments in  |
| * |    |       |     | current procedures to |     DPS?              |
|   |    |       |     | notify                |                       |
|   |    |       |     | members/employees     | 2.  Should TSPs       |
|   |    |       |     | until the function is |     create two        |
|   |    |       |     | available in DPS.     |     parallel admin    |
|   |    |       |     | When functionality    |     systems -- one    |
|   |    |       |     | exists DPS will       |     web-based, one    |
|   |    |       |     | perform the following |     paper-based to    |
|   |    |       |     | functions..."*        |     track SIT         |
|   |    |       |     |                       |     conversions?      |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 3.  Once these        |
|   |    |       |     |                       |     shipments are     |
|   |    |       |     |                       |     manually          |
|   |    |       |     |                       |     converted to SIT  |
|   |    |       |     |                       |     -- how does DPS   |
|   |    |       |     |                       |     identify these    |
|   |    |       |     |                       |     shipments as      |
|   |    |       |     |                       |     converted to SIT  |
|   |    |       |     |                       |     or inactive in    |
|   |    |       |     |                       |     DPS?              |
+---+----+-------+-----+-----------------------+-----------------------+
| * |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| I |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| t |    |       |     |                       |                       |
| e |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| t |    |       |     |                       |                       |
| i |    |       |     |                       |                       |
| o |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| a |    |       |     |                       |                       |
| l |    |       |     |                       |                       |
| l |    |       |     |                       |                       |
| y |    |       |     |                       |                       |
| L |    |       |     |                       |                       |
| e |    |       |     |                       |                       |
| f |    |       |     |                       |                       |
| t |    |       |     |                       |                       |
| B |    |       |     |                       |                       |
| l |    |       |     |                       |                       |
| a |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| k |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
+---+----+-------+-----+-----------------------+-----------------------+

+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| H |    |      |     |                       |                       |
| M |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| U |    |      |     |                       |                       |
| . |    |      |     |                       |                       |
| Q |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| Q |    |      |     |                       |                       |
| U |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| L |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| Y |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| S |    |      |     |                       |                       |
| S |    |      |     |                       |                       |
| U |    |      |     |                       |                       |
| R |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| ( |    |      |     |                       |                       |
| P |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| g |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| s |    |      |     |                       |                       |
| 2 |    |      |     |                       |                       |
| 5 |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| 2 |    |      |     |                       |                       |
| 9 |    |      |     |                       |                       |
| ) |    |      |     |                       |                       |
+===+====+======+=====+=======================+=======================+
| * | *  | *    | **  | **2007 Business Rules | **HHGFAA**            |
| * | *S | *Sub | Pag | Updates**             |                       |
| N | ec | S    | e** |                       | *                     |
| o | ti | ecti |     |                       | *Comments/Recommended |
| . | on | on** |     |                       | Changes**             |
| * | ** |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * | B  | 5.a  | IV  | **Shipment            | **Comments**: TSPs do |
| * |    |      | -U. | Inspection**: (end of | not dispute Business  |
| 1 |    |      | Q-2 | para.) "*The          | Rule 5.a.; however,   |
| * |    |      |     | application of        | due to the serious    |
| * |    |      |     | punitive action       | impact a BVS scoring  |
|   |    |      |     | against a TSP for     | error will have by    |
|   |    |      |     | both scored and non   | affecting traffic     |
|   |    |      |     | scored elements is    | distribution, TSPs    |
|   |    |      |     | not double jeopardy.  | are very concerned    |
|   |    |      |     | A TSP receives a      | with the appeals      |
|   |    |      |     | score affecting       | process described in  |
|   |    |      |     | traffic distribution  | U.Q.E.8.a, page 26.   |
|   |    |      |     | (BVS factors) but the |                       |
|   |    |      |     | TSP is still subject  | 1.  According to      |
|   |    |      |     | to punitive action if |     U.Q.E.8.a. "*If   |
|   |    |      |     | found to be in        |     SDDC acknowledges |
|   |    |      |     | violation of the      |     the eligibility   |
|   |    |      |     | requirement of the    |     of a shipment's   |
|   |    |      |     | DTR Part IV*."        |     BVS component     |
|   |    |      |     |                       |     score for review, |
|   |    |      |     |                       |     SDDC must provide |
|   |    |      |     |                       |     a decision to the |
|   |    |      |     |                       |     requesting TSP no |
|   |    |      |     |                       |     later than [45    |
|   |    |      |     |                       |     days]{.underline} |
|   |    |      |     |                       |     from the          |
|   |    |      |     |                       |     acknowledgement   |
|   |    |      |     |                       |     of eligibility.   |
|   |    |      |     |                       |     The TSP must be   |
|   |    |      |     |                       |     notified of the   |
|   |    |      |     |                       |     decision          |
|   |    |      |     |                       |     electronically or |
|   |    |      |     |                       |     via DPS*."        |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**: Given the  |
|   |    |      |     |                       | automation process of |
|   |    |      |     |                       | DPS which provides    |
|   |    |      |     |                       | SDDC the ability to   |
|   |    |      |     |                       | retrieve BVS factor   |
|   |    |      |     |                       | information quickly,  |
|   |    |      |     |                       | we recommend SDDC     |
|   |    |      |     |                       | provide a decision to |
|   |    |      |     |                       | the requesting TSP no |
|   |    |      |     |                       | later than [14        |
|   |    |      |     |                       | days]{.underline}     |
|   |    |      |     |                       | from the              |
|   |    |      |     |                       | acknowledgement of    |
|   |    |      |     |                       | eligibility. This     |
|   |    |      |     |                       | will provide TSPs the |
|   |    |      |     |                       | opportunity to be     |
|   |    |      |     |                       | returned to a         |
|   |    |      |     |                       | performance period in |
|   |    |      |     |                       | less than 30 days     |
|   |    |      |     |                       | when an appeal is     |
|   |    |      |     |                       | upheld in the TSP's   |
|   |    |      |     |                       | favor.                |
+---+----+------+-----+-----------------------+-----------------------+
| * | B  | 5.b  | IV  | **Shipment Quotas**:  | **Recommended         |
| * |    |      | -U. | (end of para.) "*The  | Changes**: "*DOD      |
| 2 |    |      | Q-2 | PPSO and the DOD      | Customers have the    |
| * |    |      |     | Customer have the     | right to observe      |
| * |    |      |     | right to observe      | every weighing of a   |
|   |    |      |     | every weighing of a   | shipment. The TSP     |
|   |    |      |     | shipment. The TSP     | must advise either    |
|   |    |      |     | must advise either    | the PPSO or the DOD   |
|   |    |      |     | the PPSO or the DOD   | Customer of the time  |
|   |    |      |     | Customer of the time  | and specific location |
|   |    |      |     | and specific location | for each weighing and |
|   |    |      |     | for each weighing and | provide reasonable    |
|   |    |      |     | provide reasonable    | opportunity for the   |
|   |    |      |     | opportunity for the   | interested parties to |
|   |    |      |     | interested parties to | be present at the     |
|   |    |      |     | be present at the     | weighing **when       |
|   |    |      |     | weighing*."           | requested**."*        |
+---+----+------+-----+-----------------------+-----------------------+
| * | C  | 2    | IV  | **TSP Accountability  | **Comments**:         |
| * |    |      | -U. | and Appearance**:     | Clarification is      |
| 3 |    |      | Q-6 | "*Company             | needed. Is the name   |
| * |    |      |     | representatives must  | of the "company       |
| * |    |      |     | present a clean,      | representative" SDDC  |
|   |    |      |     | professional          | is requesting the     |
|   |    |      |     | appearance with the   | name of the           |
|   |    |      |     | company logo and      | individual wearing    |
|   |    |      |     | [name of the company  | the attire or the     |
|   |    |      |     | repres                | name of the "company" |
|   |    |      |     | entative]{.underline} | that represents the   |
|   |    |      |     | on the front of the   | TSP? It is industry's |
|   |    |      |     | attire at all times.* | position that the     |
|   |    |      |     | "                     | company logo and/or   |
|   |    |      |     |                       | company name that is  |
|   |    |      |     |                       | representing the TSP  |
|   |    |      |     |                       | is sufficient.        |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | We agree that moving  |
|   |    |      |     |                       | crews must present a  |
|   |    |      |     |                       | professional          |
|   |    |      |     |                       | appearance and should |
|   |    |      |     |                       | arrive at the         |
|   |    |      |     |                       | Customer's residence  |
|   |    |      |     |                       | with company          |
|   |    |      |     |                       | attire/logo on the    |
|   |    |      |     |                       | front of their        |
|   |    |      |     |                       | attire. Crews,        |
|   |    |      |     |                       | however, often wear   |
|   |    |      |     |                       | layers of work shirts |
|   |    |      |     |                       | depending on the      |
|   |    |      |     |                       | weather. They may     |
|   |    |      |     |                       | need to remove their  |
|   |    |      |     |                       | company shirt, while  |
|   |    |      |     |                       | ensuring a generic    |
|   |    |      |     |                       | T-Shirt or Turtleneck |
|   |    |      |     |                       | is worn underneath at |
|   |    |      |     |                       | all times. Industry's |
|   |    |      |     |                       | position that the     |
|   |    |      |     |                       | company attire with   |
|   |    |      |     |                       | logo on front is worn |
|   |    |      |     |                       | [at all               |
|   |    |      |     |                       | times]{.underline} is |
|   |    |      |     |                       | excessive and         |
|   |    |      |     |                       | unnecessary. Names of |
|   |    |      |     |                       | the crews are         |
|   |    |      |     |                       | available a number of |
|   |    |      |     |                       | ways other than what  |
|   |    |      |     |                       | is being requested in |
|   |    |      |     |                       | this Business Rule.   |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**: *Company   |
|   |    |      |     |                       | representatives must  |
|   |    |      |     |                       | present a clean,      |
|   |    |      |     |                       | professional          |
|   |    |      |     |                       | appearance with the   |
|   |    |      |     |                       | company logo **~~and  |
|   |    |      |     |                       | name of the company   |
|   |    |      |     |                       | representative~~** on |
|   |    |      |     |                       | the front of the      |
|   |    |      |     |                       | attire **~~at all     |
|   |    |      |     |                       | times~~**.*           |
+---+----+------+-----+-----------------------+-----------------------+
| * | D  | 4    | IV- | **TSP PS              | **Comments**:         |
| * |    |      | U.Q | Information**: "*Each | According to the      |
| 4 |    |      | -11 | TSP must have access  | Business Rules, this  |
| * |    |      |     | to all if its PS      | information MUST be   |
| * |    |      |     | (i.e., CS and CSS via | provided.             |
|   |    |      |     | DPS). A TSP may       |                       |
|   |    |      |     | review its PS and     |                       |
|   |    |      |     | status at the end of  |                       |
|   |    |      |     | each performance      |                       |
|   |    |      |     | period in DPS. A TSP  |                       |
|   |    |      |     | may request its       |                       |
|   |    |      |     | overall BVS ranking   |                       |
|   |    |      |     | amongst TSPs based on |                       |
|   |    |      |     | its best value score  |                       |
|   |    |      |     | (i.e., 14^th^ of 121  |                       |
|   |    |      |     | TSPs). All            |                       |
|   |    |      |     | performance data must |                       |
|   |    |      |     | be contained in DPS   |                       |
|   |    |      |     | and available to      |                       |
|   |    |      |     | PPSOs, Military       |                       |
|   |    |      |     | Services, and TSPs."* |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * | E  | 4.b  | IV- | **TSP Suspension      | **Comments**: Due to  |
| * |    | .1.c | U.Q | Action Appeal**:      | the frequent number   |
| 5 |    |      | -21 | "*PPSO Appeal         | of performance        |
| * |    |      |     | Outcomes -- A TSP's   | periods and the       |
| * |    |      |     | appeal is upheld in   | length of time DOD    |
|   |    |      |     | the TSP's favor after | has to respond to     |
|   |    |      |     | it has been removed   | appeals, TSPs are     |
|   |    |      |     | from the TDL and      | very concerned with   |
|   |    |      |     | after a new           | the appeals process   |
|   |    |      |     | performance period    | described in          |
|   |    |      |     | has begun: Makeup     | U.Q.E.8.a, page 26.   |
|   |    |      |     | traffic is not        |                       |
|   |    |      |     | awarded for           | 1.  According to      |
|   |    |      |     | successful appeals    |     U.Q.E.8.a. "*If   |
|   |    |      |     | crossing into a new   |     SDDC acknowledges |
|   |    |      |     | performance period,   |     the eligibility   |
|   |    |      |     | unless it applies to  |     of a shipment's   |
|   |    |      |     | the current           |     BVS component     |
|   |    |      |     | performance period."* |     score for review, |
|   |    |      |     |                       |     SDDC must provide |
|   |    |      |     |                       |     a decision to the |
|   |    |      |     |                       |     requesting TSP no |
|   |    |      |     |                       |     later than [45    |
|   |    |      |     |                       |     days]{.underline} |
|   |    |      |     |                       |     from the          |
|   |    |      |     |                       |     acknowledgement   |
|   |    |      |     |                       |     of eligibility.   |
|   |    |      |     |                       |     The TSP must be   |
|   |    |      |     |                       |     notified of the   |
|   |    |      |     |                       |     decision          |
|   |    |      |     |                       |     electronically or |
|   |    |      |     |                       |     via DPS*."        |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**: Given the  |
|   |    |      |     |                       | automation process of |
|   |    |      |     |                       | DPS which provides    |
|   |    |      |     |                       | SDDC the ability to   |
|   |    |      |     |                       | retrieve BVS factor   |
|   |    |      |     |                       | information quickly,  |
|   |    |      |     |                       | we recommend SDDC     |
|   |    |      |     |                       | provide a decision to |
|   |    |      |     |                       | the requesting TSP no |
|   |    |      |     |                       | later than [14        |
|   |    |      |     |                       | days]{.underline}     |
|   |    |      |     |                       | from the              |
|   |    |      |     |                       | acknowledgement of    |
|   |    |      |     |                       | eligibility. This     |
|   |    |      |     |                       | will provide TSPs the |
|   |    |      |     |                       | opportunity to be     |
|   |    |      |     |                       | returned to a         |
|   |    |      |     |                       | performance period in |
|   |    |      |     |                       | less than 30 days     |
|   |    |      |     |                       | when an appeal is     |
|   |    |      |     |                       | upheld in the TSP's   |
|   |    |      |     |                       | favor.                |
+---+----+------+-----+-----------------------+-----------------------+
| * | E  | 8.a  | IV- | **TSP Appeal of       | **Comments**: The BVS |
| * |    |      | U.Q | Scored BVS Factors**: | should be subject to  |
| 6 |    |      | -21 | (2^nd^ para.) "*This  | the standard appeals  |
| * |    |      |     | BVS score, which is   | process for the       |
| * |    |      |     | based on objective    | following reasons:    |
|   |    |      |     | information supplied  |                       |
|   |    |      |     | by DPS as a result of | 1.  A key component   |
|   |    |      |     | data interface with   |     of the BVS score, |
|   |    |      |     | the customer and TSP  |     the CSS, is NOT   |
|   |    |      |     | into DPS is thus an   |     objective, but    |
|   |    |      |     | accurate score and is |     completely        |
|   |    |      |     | not subject to the    |     subjective.       |
|   |    |      |     | standard appeals      |     According to      |
|   |    |      |     | process delineated    |     U.H.4, page 3     |
|   |    |      |     | above for suspensions |     *"**Survey Format |
|   |    |      |     | or other punitive     |     and Point         |
|   |    |      |     | action.*              |     Values**: Point   |
|   |    |      |     |                       |     values are        |
|   |    |      |     | a.  ***SDDC Review of |     assigned to the   |
|   |    |      |     |     Scored Factors    |     survey indicating |
|   |    |      |     |     (BVS Scores)**:   |     the number of     |
|   |    |      |     |     SDDC recognizes   |     points            |
|   |    |      |     |     there may be      |     corresponding to  |
|   |    |      |     |     instances in      |     each              |
|   |    |      |     |     which an unusual  |     [ad               |
|   |    |      |     |     circumstance or   | jectival]{.underline} |
|   |    |      |     |     computer error    |     rating            |
|   |    |      |     |     may require       |     (unsatisfactory,  |
|   |    |      |     |     review (by SDDC)  |     poor,             |
|   |    |      |     |     of a TSP's BVS    |     satisfactory,     |
|   |    |      |     |     and its           |     good or           |
|   |    |      |     |     components (CS,   |     excellent). These |
|   |    |      |     |     CSS and RS) for   |     [ad               |
|   |    |      |     |     an individual     | jectival]{.underline} |
|   |    |      |     |     shipment.*        |     ratings have      |
|   |    |      |     |                       |     assigned point    |
|   |    |      |     | b.  ***NOTE**:        |     values which      |
|   |    |      |     |     Comprehensive BVS |     result in a       |
|   |    |      |     |     scores calculated |     survey score.     |
|   |    |      |     |     at the end of the |     Only the scores   |
|   |    |      |     |     six performance   |     associated with   |
|   |    |      |     |     periods may not   |     the TSP are used  |
|   |    |      |     |     be appealed and   |     in calculating    |
|   |    |      |     |     are not reviewed  |     the TSP PS."*     |
|   |    |      |     |     by SDDC. See para |                       |
|   |    |      |     |     E.8.a.2 for more  | 2.  According to the  |
|   |    |      |     |     detail."*         |     Business Rules    |
|   |    |      |     |                       |     U.J.B.5.e, page   |
|   |    |      |     |                       |     10, interface     |
|   |    |      |     |                       |     between the TSP   |
|   |    |      |     |                       |     and customer is   |
|   |    |      |     |                       |     not working in    |
|   |    |      |     |                       |     DPS. Data         |
|   |    |      |     |                       |     interface has     |
|   |    |      |     |                       |     been an issue     |
|   |    |      |     |                       |     with DPS during   |
|   |    |      |     |                       |     recent            |
|   |    |      |     |                       |     Qualifications,   |
|   |    |      |     |                       |     Rate Filing and   |
|   |    |      |     |                       |     the Two-Way       |
|   |    |      |     |                       |     interface has     |
|   |    |      |     |                       |     been a request    |
|   |    |      |     |                       |     since Program     |
|   |    |      |     |                       |     inception.        |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 3.  Industry has      |
|   |    |      |     |                       |     further concerns  |
|   |    |      |     |                       |     with BVS because  |
|   |    |      |     |                       |     of inaccuracies   |
|   |    |      |     |                       |     already           |
|   |    |      |     |                       |     identified by     |
|   |    |      |     |                       |     TSPs/HHGFAA with  |
|   |    |      |     |                       |     the methodologies |
|   |    |      |     |                       |     used by DOD       |
|   |    |      |     |                       |     during the first  |
|   |    |      |     |                       |     BVS calculation   |
|   |    |      |     |                       |     which led to a    |
|   |    |      |     |                       |     recalculation of  |
|   |    |      |     |                       |     the entire        |
|   |    |      |     |                       |     international     |
|   |    |      |     |                       |     market for the    |
|   |    |      |     |                       |     initial BVS for   |
|   |    |      |     |                       |     Families First.   |
|   |    |      |     |                       |     (See BEST VALUE   |
|   |    |      |     |                       |     SCORE (BVS)       |
|   |    |      |     |                       |     RECALCULATION IN  |
|   |    |      |     |                       |     THE DEFENSE       |
|   |    |      |     |                       |     PERSONAL PROPERTY |
|   |    |      |     |                       |     SYSTEM; message   |
|   |    |      |     |                       |     dated April 10,   |
|   |    |      |     |                       |     2008).            |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**: Given the  |
|   |    |      |     |                       | automation process of |
|   |    |      |     |                       | DPS which provides    |
|   |    |      |     |                       | SDDC the ability to   |
|   |    |      |     |                       | retrieve BVS factor   |
|   |    |      |     |                       | information quickly,  |
|   |    |      |     |                       | we recommend SDDC     |
|   |    |      |     |                       | provide a decision to |
|   |    |      |     |                       | the requesting TSP no |
|   |    |      |     |                       | later than [14        |
|   |    |      |     |                       | days]{.underline}     |
|   |    |      |     |                       | from the              |
|   |    |      |     |                       | acknowledgement of    |
|   |    |      |     |                       | eligibility. This     |
|   |    |      |     |                       | will provide TSPs the |
|   |    |      |     |                       | opportunity to be     |
|   |    |      |     |                       | returned to a         |
|   |    |      |     |                       | performance period in |
|   |    |      |     |                       | less than 30 days     |
|   |    |      |     |                       | when an appeal is     |
|   |    |      |     |                       | upheld in the TSP's   |
|   |    |      |     |                       | favor.                |
+---+----+------+-----+-----------------------+-----------------------+
| * | E  | 8.a  |     | **TSP Appeal of       | **Comments:** Given   |
| * |    |      |     | Scored BVS Factors**: | the automation        |
| 7 |    |      |     | *"If SDDC             | process of DPS which  |
| * |    |      |     | acknowledges the      | provides SDDC the     |
| * |    |      |     | eligibility of a      | ability to retrieve   |
|   |    |      |     | shipment's BVS        | BVS factor            |
|   |    |      |     | component score for   | information quickly,  |
|   |    |      |     | review, SDDC must     | we recommend SDDC     |
|   |    |      |     | provide a decision to | provide a decision to |
|   |    |      |     | the requesting TSP no | the requesting TSP no |
|   |    |      |     | later than 45 days    | later than [14        |
|   |    |      |     | from the              | days]{.underline}     |
|   |    |      |     | acknowledgement of    | from the              |
|   |    |      |     | eligibility. The TSP  | acknowledgement of    |
|   |    |      |     | must be notified of   | eligibility. This     |
|   |    |      |     | the decision          | will provide TSPs the |
|   |    |      |     | electronically or via | opportunity to be     |
|   |    |      |     | DPS."*                | returned to a         |
|   |    |      |     |                       | performance period in |
|   |    |      |     |                       | less than 30 days     |
|   |    |      |     |                       | when an appeal is     |
|   |    |      |     |                       | upheld in the TSP's   |
|   |    |      |     |                       | favor.                |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes:** *"If SDDC  |
|   |    |      |     |                       | acknowledges the      |
|   |    |      |     |                       | eligibility of a      |
|   |    |      |     |                       | shipment's BVS        |
|   |    |      |     |                       | component score for   |
|   |    |      |     |                       | review, SDDC must     |
|   |    |      |     |                       | provide a decision to |
|   |    |      |     |                       | the requesting TSP no |
|   |    |      |     |                       | later than            |
|   |    |      |     |                       | **~~45~~14** days     |
|   |    |      |     |                       | from the              |
|   |    |      |     |                       | acknowledgement of    |
|   |    |      |     |                       | eligibility. The TSP  |
|   |    |      |     |                       | must be notified of   |
|   |    |      |     |                       | the decision          |
|   |    |      |     |                       | electronically or via |
|   |    |      |     |                       | DPS."*                |
+---+----+------+-----+-----------------------+-----------------------+
| * | F  |      | 28  | **FRV and Preparation | **Comments**: U.Q is  |
| * |    |      | -29 | of Forms**: (1^st^    | in conflict with the  |
| 8 |    |      |     | para.) "Refer to the  | International Tender, |
| * |    |      |     | Families First        | see Item 400          |
| * |    |      |     | International Tender  | k.1-3,a-c, page 43    |
|   |    |      |     | and/or Domestic 400NG | which provides        |
|   |    |      |     | Tariff for further    | explicit details      |
|   |    |      |     | detail on FRV         | regarding the use of  |
|   |    |      |     | protection and claims | the High Value HHG    |
|   |    |      |     | settlement in         | Inventory Form. In    |
|   |    |      |     | Families First."      | addition,             |
|   |    |      |     |                       | U.R.4.14.a.2 and      |
|   |    |      |     | h\. "Notice of Loss   | U.R.15.a provide      |
|   |    |      |     | and Damage Documents: | further instructions  |
|   |    |      |     | There are two         | regarding the use of  |
|   |    |      |     | documents associated  | the High Value HHG    |
|   |    |      |     | with loss damage and  | Inventory. Although   |
|   |    |      |     | available on the SDDC | it is not a mandatory |
|   |    |      |     | website:              | item, it 'must' be    |
|   |    |      |     |                       | presented as an       |
|   |    |      |     | 1\) Notice of Loss or | 'option' per SDDC's   |
|   |    |      |     | Damage at Delivery.   | rules.                |
|   |    |      |     |                       |                       |
|   |    |      |     | 2\) Notice of Loss or | **Recommended         |
|   |    |      |     | Damage AFTER          | Changes**:            |
|   |    |      |     | Delivery.             |                       |
|   |    |      |     |                       | 1.  U.Q.F, h, page    |
|   |    |      |     |                       |     29, *"Notice of   |
|   |    |      |     |                       |     Loss and Damage   |
|   |    |      |     |                       |     Documents: There  |
|   |    |      |     |                       |     are **~~two~~**   |
|   |    |      |     |                       |     **three**         |
|   |    |      |     |                       |     documents         |
|   |    |      |     |                       |     associated with   |
|   |    |      |     |                       |     loss damage and   |
|   |    |      |     |                       |     available on the  |
|   |    |      |     |                       |     SDDC website:*    |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | > *(1) Notify of Loss |
|   |    |      |     |                       | > or Damage at        |
|   |    |      |     |                       | > Delivery.*          |
|   |    |      |     |                       | >                     |
|   |    |      |     |                       | > *(2) Notice of Loss |
|   |    |      |     |                       | > or Damage AFTER*    |
|   |    |      |     |                       | >                     |
|   |    |      |     |                       | > *Delivery.*         |
|   |    |      |     |                       | >                     |
|   |    |      |     |                       | > ***(3) High Value   |
|   |    |      |     |                       | > HHG Inventory."***  |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 2.  Include the       |
|   |    |      |     |                       |     **High Value HHG  |
|   |    |      |     |                       |     Inventory Form**  |
|   |    |      |     |                       |     in the **List of  |
|   |    |      |     |                       |     Figures and       |
|   |    |      |     |                       |     Tables** (U.Q.J,  |
|   |    |      |     |                       |     page 31).         |
+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| i |    |      |     |                       |                       |
| o |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| y |    |      |     |                       |                       |
| L |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| f |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| B |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| k |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+

+---+------+------+-----+-----------------------+----------------------+
| * |      |      |     |                       |                      |
| * |      |      |     |                       |                      |
| A |      |      |     |                       |                      |
| T |      |      |     |                       |                      |
| T |      |      |     |                       |                      |
| A |      |      |     |                       |                      |
| C |      |      |     |                       |                      |
| H |      |      |     |                       |                      |
| M |      |      |     |                       |                      |
| E |      |      |     |                       |                      |
| N |      |      |     |                       |                      |
| T |      |      |     |                       |                      |
| U |      |      |     |                       |                      |
| . |      |      |     |                       |                      |
| R |      |      |     |                       |                      |
| - |      |      |     |                       |                      |
| - |      |      |     |                       |                      |
| F |      |      |     |                       |                      |
| A |      |      |     |                       |                      |
| M |      |      |     |                       |                      |
| I |      |      |     |                       |                      |
| L |      |      |     |                       |                      |
| I |      |      |     |                       |                      |
| E |      |      |     |                       |                      |
| S |      |      |     |                       |                      |
| F |      |      |     |                       |                      |
| I |      |      |     |                       |                      |
| R |      |      |     |                       |                      |
| S |      |      |     |                       |                      |
| T |      |      |     |                       |                      |
| - |      |      |     |                       |                      |
| - |      |      |     |                       |                      |
| T |      |      |     |                       |                      |
| E |      |      |     |                       |                      |
| N |      |      |     |                       |                      |
| D |      |      |     |                       |                      |
| E |      |      |     |                       |                      |
| R |      |      |     |                       |                      |
| O |      |      |     |                       |                      |
| F |      |      |     |                       |                      |
| S |      |      |     |                       |                      |
| E |      |      |     |                       |                      |
| R |      |      |     |                       |                      |
| V |      |      |     |                       |                      |
| I |      |      |     |                       |                      |
| C |      |      |     |                       |                      |
| E |      |      |     |                       |                      |
| * |      |      |     |                       |                      |
| * |      |      |     |                       |                      |
| ( |      |      |     |                       |                      |
| P |      |      |     |                       |                      |
| a |      |      |     |                       |                      |
| g |      |      |     |                       |                      |
| e |      |      |     |                       |                      |
| s |      |      |     |                       |                      |
| 3 |      |      |     |                       |                      |
| 0 |      |      |     |                       |                      |
| - |      |      |     |                       |                      |
| 3 |      |      |     |                       |                      |
| 5 |      |      |     |                       |                      |
| ) |      |      |     |                       |                      |
+===+======+======+=====+=======================+======================+
| * | **S  | *    | **  | **2007 Business Rules | **HHGFAA**           |
| * | ecti | *Sub | Pag | Updates**             |                      |
| N | on** | S    | e** |                       | **                   |
| o |      | ecti |     |                       | Comments/Recommended |
| . |      | on** |     |                       | Changes**            |
| * |      |      |     |                       |                      |
| * |      |      |     |                       |                      |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 1.b  | IV  | **Tender of           | **Comments**: How    |
| * | tach | .(4) | -U. | Service**: *"I will   | will TSPs be         |
| 1 | ment |      | R-1 | be notified of        | notified or alerted  |
| * | 2-Qu |      |     | changes to the Tender | to U.R changes?      |
| * | alif |      |     | by certified mail."*  |                      |
|   | icat |      |     | **DELETED**.          |                      |
|   | ions |      |     |                       |                      |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 1.d  | IV  | **Surface/Aerial Port | **Comments**: U.R    |
| * | tach | .(2) | -U. | Agents**: *"Upon      | identifies           |
| 2 | ment |      | R-2 | request from SDDC, I  | specifically how     |
| * | 2-Qu |      |     | will submit to SDDC,  | TSPs are to notify   |
| * | alif |      |     | Attn: SDDP-PO         | changes and updates  |
|   | icat |      |     | [el                   | to SDDC -- via       |
|   | ions |      |     | ectronic]{.underline} | electronic           |
|   |      |      |     | copies of my surface  | communication. SDDC, |
|   |      |      |     | and aerial port       | however, does not    |
|   |      |      |     | rosters in the        | provide specific     |
|   |      |      |     | following manner:"*   | information how SDDC |
|   |      |      |     |                       | will communicate to  |
|   |      |      |     |                       | TSPs. There are      |
|   |      |      |     |                       | several examples of  |
|   |      |      |     |                       | this 'one way'       |
|   |      |      |     |                       | communication        |
|   |      |      |     |                       | guidance in U.R.     |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 1.d  | IV  | **Surface/Aerial Port | **Comments**:        |
| * | tach | .(3) | -U. | Agents**: *"I         | Industry has been    |
| 3 | ment |      | R-2 | understand after I am | told in meetings and |
| * | 2-Qu |      |     | approved and accepted | discussions with     |
| * | alif |      |     | into the DOD program  | SDDC and US TRANSCOM |
|   | icat |      |     | by SDDC, no           | that it is not DOD's |
|   | ions |      |     | additional TSP with   | intent to impede TSP |
|   |      |      |     | any portion of the    | operations or from   |
|   |      |      |     | same operation having | sharing resources    |
|   |      |      |     | shared resources may  | when transporting    |
|   |      |      |     | qualify as a new TSP  | members' personal    |
|   |      |      |     | in the DOD program,   | property. Is this    |
|   |      |      |     | unless specifically   | correct?             |
|   |      |      |     | approved by SDDC."*   |                      |
|   |      |      |     |                       | 1.  U.R.1.d.3. would |
|   |      |      |     |                       |     appear to        |
|   |      |      |     |                       |     preclude any new |
|   |      |      |     |                       |     additional       |
|   |      |      |     |                       |     forwarder or     |
|   |      |      |     |                       |     broker since     |
|   |      |      |     |                       |     operationally    |
|   |      |      |     |                       |     they share       |
|   |      |      |     |                       |     resources with   |
|   |      |      |     |                       |     other TSPs.      |
|   |      |      |     |                       |                      |
|   |      |      |     |                       | 2.  All motor        |
|   |      |      |     |                       |     carriers use     |
|   |      |      |     |                       |     common agents.   |
|   |      |      |     |                       |                      |
|   |      |      |     |                       | 3.  Many TSPs share  |
|   |      |      |     |                       |     resources        |
|   |      |      |     |                       |     regarding third  |
|   |      |      |     |                       |     party services   |
|   |      |      |     |                       |     (i.e., billing,  |
|   |      |      |     |                       |     rate filing,     |
|   |      |      |     |                       |     claims           |
|   |      |      |     |                       |     settlement,      |
|   |      |      |     |                       |     insurance,       |
|   |      |      |     |                       |     bonding and      |
|   |      |      |     |                       |     CPAs).           |
|   |      |      |     |                       |                      |
|   |      |      |     |                       | **Recommended        |
|   |      |      |     |                       | Changes**: *"I       |
|   |      |      |     |                       | understand after I   |
|   |      |      |     |                       | am approved and      |
|   |      |      |     |                       | accepted into the    |
|   |      |      |     |                       | DOD program by SDDC, |
|   |      |      |     |                       | **~~no additional    |
|   |      |      |     |                       | TSP with any portion |
|   |      |      |     |                       | of the same          |
|   |      |      |     |                       | operation having     |
|   |      |      |     |                       | shared resources may |
|   |      |      |     |                       | qualify as a new TSP |
|   |      |      |     |                       | in the DOD program,  |
|   |      |      |     |                       | unless specifically  |
|   |      |      |     |                       | approved by SDDC~~ I |
|   |      |      |     |                       | will operate as an   |
|   |      |      |     |                       | independent entity   |
|   |      |      |     |                       | from other TSPs and  |
|   |      |      |     |                       | will agree to        |
|   |      |      |     |                       | certify I am not     |
|   |      |      |     |                       | under common         |
|   |      |      |     |                       | financial and/or     |
|   |      |      |     |                       | administrative       |
|   |      |      |     |                       | control with any     |
|   |      |      |     |                       | other TSP or to      |
|   |      |      |     |                       | provide a list of    |
|   |      |      |     |                       | the TSP(s) with      |
|   |      |      |     |                       | which I have a       |
|   |      |      |     |                       | common financial and |
|   |      |      |     |                       | /or administrative   |
|   |      |      |     |                       | control              |
|   |      |      |     |                       | relationship.**"*    |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 1.d  | IV  | **Storage-In-Transit  | **Comments**: TSPs   |
| * | tach | .(4) | -U. | (SIT) Warehouse       | are no longer        |
| 4 | ment |      | R-2 | Facilities**: *"I     | required to use      |
| * | 2-Qu |      |     | certify the           | LOIs. TSPs can use   |
| * | alif |      |     | facilities of CONUS   | DOD-Approved         |
|   | icat |      |     | origin SIT warehouses | warehouses that are  |
|   | ions |      |     | listed in the         | listed in DPS in     |
|   |      |      |     | attachment of this    | order to get SIT     |
|   |      |      |     | tender have been      | approved, which is   |
|   |      |      |     | inspected by a        | also done in DPS.    |
|   |      |      |     | responsible           | Furthermore, any TSP |
|   |      |      |     | representative of my  | can do business with |
|   |      |      |     | company and such      | any agent it wishes; |
|   |      |      |     | facilities meet the   | presentation of a    |
|   |      |      |     | standards of my       | CAA is totally       |
|   |      |      |     | company. I also       | unnecessary          |
|   |      |      |     | certify when          | paperwork.           |
|   |      |      |     | requested by the      |                      |
|   |      |      |     | PPSO, I will furnish  | **Recommended        |
|   |      |      |     | a signed Certificate  | Changes**: Delete    |
|   |      |      |     | of Agency Agreement   | section U.R.2.1.d.4. |
|   |      |      |     | (CAA)."*              |                      |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 2    | IV  | **Personnel**: (end   | **Comments**: New    |
| * | tach |      | -U. | of para), *"I will    | cost for basic       |
| 5 | ment |      | R-4 | maintain internal     | background check for |
| * | 3    |      |     | procedures to ensure  | TSPs.                |
| * | -MOU |      |     | the TSP and their     |                      |
|   |      |      |     | representatives       | 1.  This cost was    |
|   |      |      |     | servicing DOD         |     not known before |
|   |      |      |     | personal property do  |     the first rate   |
|   |      |      |     | not have outstanding  |     filing for       |
|   |      |      |     | arrest warrants, and  |     Families First.  |
|   |      |      |     | clearly understand    |                      |
|   |      |      |     | they are not to be in | 2.  Wording of       |
|   |      |      |     | possession of         |     U.R.3.2., page 4 |
|   |      |      |     | alcohol, illegal      |     implies TSPs     |
|   |      |      |     | firearms or drugs     |     must know at all |
|   |      |      |     | when packing, picking |     times            |
|   |      |      |     | up, transporting,     |     (perpetually)    |
|   |      |      |     | unloading or          |     that their       |
|   |      |      |     | unpacking DOD         |     representatives  |
|   |      |      |     | members/employees     |     do not have      |
|   |      |      |     | property."*           |     outstanding      |
|   |      |      |     |                       |     arrest warrants. |
|   |      |      |     |                       |     This is not      |
|   |      |      |     |                       |     realistic. A     |
|   |      |      |     |                       |     background check |
|   |      |      |     |                       |     could be         |
|   |      |      |     |                       |     performed one    |
|   |      |      |     |                       |     day and the next |
|   |      |      |     |                       |     week a TSP's     |
|   |      |      |     |                       |     representative   |
|   |      |      |     |                       |     could have a     |
|   |      |      |     |                       |     warrant issued   |
|   |      |      |     |                       |     for non payment  |
|   |      |      |     |                       |     of speeding      |
|   |      |      |     |                       |     tickets.         |
|   |      |      |     |                       |     Commercial       |
|   |      |      |     |                       |     practices        |
|   |      |      |     |                       |     normally         |
|   |      |      |     |                       |     recommend, but   |
|   |      |      |     |                       |     do not require,  |
|   |      |      |     |                       |     background       |
|   |      |      |     |                       |     checks be        |
|   |      |      |     |                       |     performed on     |
|   |      |      |     |                       |     initial hiring.. |
|   |      |      |     |                       |                      |
|   |      |      |     |                       | **Recommended        |
|   |      |      |     |                       | Changes**: ***"It is |
|   |      |      |     |                       | highly recommended   |
|   |      |      |     |                       | that TSPs perform    |
|   |      |      |     |                       | criminal background  |
|   |      |      |     |                       | checks upon initial  |
|   |      |      |     |                       | hiring of their      |
|   |      |      |     |                       | personnel or         |
|   |      |      |     |                       | representatives      |
|   |      |      |     |                       | servicing DOD        |
|   |      |      |     |                       | property.** I will   |
|   |      |      |     |                       | maintain internal    |
|   |      |      |     |                       | procedures to ensure |
|   |      |      |     |                       | the TSP and their    |
|   |      |      |     |                       | representatives      |
|   |      |      |     |                       | servicing DOD        |
|   |      |      |     |                       | personal **property  |
|   |      |      |     |                       | ~~do not have        |
|   |      |      |     |                       | outstanding arrest   |
|   |      |      |     |                       | warrants, and~~**    |
|   |      |      |     |                       | clearly understand   |
|   |      |      |     |                       | they are not to be   |
|   |      |      |     |                       | in possession of     |
|   |      |      |     |                       | alcohol, illegal     |
|   |      |      |     |                       | firearms or drugs    |
|   |      |      |     |                       | when packing,        |
|   |      |      |     |                       | picking up,          |
|   |      |      |     |                       | transporting,        |
|   |      |      |     |                       | unloading or         |
|   |      |      |     |                       | unpacking DOD        |
|   |      |      |     |                       | members/employees    |
|   |      |      |     |                       | property."*          |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 4    | IV  | **Reports**: *"I will | **Comments**: SDDC   |
| * | tach |      | -U. | provide reports not   | must be more         |
| 6 | ment |      | R-5 | available in DPS to   | specific in its      |
| * | 3    |      |     | SDDC, as required and | anticipated          |
| * | -MOU |      |     | as needed."*          | reporting            |
|   |      |      |     |                       | requirements.        |
|   |      |      |     |                       |                      |
|   |      |      |     |                       | 1.  Without a        |
|   |      |      |     |                       |     Two-Way          |
|   |      |      |     |                       |     Interface the    |
|   |      |      |     |                       |     information      |
|   |      |      |     |                       |     being requested  |
|   |      |      |     |                       |     may only add     |
|   |      |      |     |                       |     another layer of |
|   |      |      |     |                       |     unknown costs to |
|   |      |      |     |                       |     the TSP *after*  |
|   |      |      |     |                       |     rates have been  |
|   |      |      |     |                       |     filed.           |
|   |      |      |     |                       |                      |
|   |      |      |     |                       | 2.  What type of     |
|   |      |      |     |                       |     reports does     |
|   |      |      |     |                       |     SDDC anticipate  |
|   |      |      |     |                       |     needing?         |
|   |      |      |     |                       |                      |
|   |      |      |     |                       | 3.  What will the    |
|   |      |      |     |                       |     format be?       |
|   |      |      |     |                       |                      |
|   |      |      |     |                       | 4.  How will these   |
|   |      |      |     |                       |     reports be       |
|   |      |      |     |                       |     transmitted?     |
|   |      |      |     |                       |                      |
|   |      |      |     |                       | 5.  How much time    |
|   |      |      |     |                       |     will TSPs be     |
|   |      |      |     |                       |     given to create, |
|   |      |      |     |                       |     retrieve         |
|   |      |      |     |                       |     information,     |
|   |      |      |     |                       |     analyze, review  |
|   |      |      |     |                       |     and transmit the |
|   |      |      |     |                       |     reports to SDDC? |
|   |      |      |     |                       |                      |
|   |      |      |     |                       | **Recommended        |
|   |      |      |     |                       | Changes**: Delete    |
|   |      |      |     |                       | U.R.3.4, page 5.     |
|   |      |      |     |                       | Until a two-way      |
|   |      |      |     |                       | interface is         |
|   |      |      |     |                       | available, make      |
|   |      |      |     |                       | reporting            |
|   |      |      |     |                       | requirements         |
|   |      |      |     |                       | available in DPS.    |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 7    | IV  | **Use of DOD Approved | **Comments**: TSPs   |
| * | tach |      | -U. | Alternate TSP**:      | need clarification.  |
| 7 | ment |      | R-5 | (2^nd^ para), *"I     | SDDC language in the |
| * | 3    |      |     | understand SDDC       | Business Rules is    |
| * | -MOU |      |     | publishes a list of   | not consistent. Will |
|   |      |      |     | approved TSPs and a   | TPSs that use non    |
|   |      |      |     | list of TSPs that     | DOD-approved         |
|   |      |      |     | have been             | subcontractors face  |
|   |      |      |     | disqualified,         | different standards  |
|   |      |      |     | disapproved during    | of punitive action   |
|   |      |      |     | the application       | than other           |
|   |      |      |     | process, or had their | infractions that     |
|   |      |      |     | approval revoked.     | affect Performance   |
|   |      |      |     | TSPs appearing on the | Scores (PS)?         |
|   |      |      |     | disqualifie           |                      |
|   |      |      |     | d/disapproved/revoked | 1.  U.Q.C.3, page 6  |
|   |      |      |     | list will not be      |     "*TSPs that have |
|   |      |      |     | allocated shipments   |     never applied    |
|   |      |      |     | in DPS and are not to |     for DOD approval |
|   |      |      |     | be used as            |     may be used as   |
|   |      |      |     | subcontractors by     |     sub contractors  |
|   |      |      |     | other TSPs. I         |     by TSPs on the   |
|   |      |      |     | understand the use of |     Active list.     |
|   |      |      |     | aforementioned TSPs   |     TSPs must be     |
|   |      |      |     | may result in         |     cautious as use  |
|   |      |      |     | punitive action       |     of               |
|   |      |      |     | against me (See       |     sub-contractors  |
|   |      |      |     | Attachment U.Q). I    |     or interlining   |
|   |      |      |     | may use approved TSPs |     with TSPs that   |
|   |      |      |     | and/or TSPs that have |     have never       |
|   |      |      |     | never applied for DOD |     applied for DOD  |
|   |      |      |     | approval as           |     approval and     |
|   |      |      |     | subcontractors. I     |     subsequently     |
|   |      |      |     | understand use of     |     provide          |
|   |      |      |     | another TSP or use of |     unsatisfactory   |
|   |      |      |     | subcontractors that   |     service, may     |
|   |      |      |     | have never applied    |     negatively       |
|   |      |      |     | for DOD approval and  |     affect the TSPs  |
|   |      |      |     | subsequently provide  |     Performance      |
|   |      |      |     | unsatisfactory        |     Score (PS), [to  |
|   |      |      |     | service will          |     include possible |
|   |      |      |     | negatively affect my  |     immediate        |
|   |      |      |     | Performance Score     |     suspen           |
|   |      |      |     | (PS)."*               | sion]{.underline}*." |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 18   | IV  | **International       | **Comments**: U.R is |
| * | tach |      | -U. | Shipments**: *"I      | in conflict with     |
| 8 | ment |      | R-9 | understand, if I am   | Item 221 c.2.c, page |
| * | 3    |      |     | unable to use a       | 24 of the            |
| * | -MOU |      |     | vessel or aircraft of | International        |
|   |      |      |     | United States         | Tender. Immediate    |
|   |      |      |     | registry, I must      | clarification is     |
|   |      |      |     | self-certify the use  | needed prior to      |
|   |      |      |     | of foreign flag       | movement of          |
|   |      |      |     | vessel/aircraft prior | ship                 |
|   |      |      |     | to start of the       | ments/implementation |
|   |      |      |     | movement as indicated | of Families First.   |
|   |      |      |     | in the International  |                      |
|   |      |      |     | Tender. Upon request, | 1.  International    |
|   |      |      |     | I will furnish a copy |     Tender -- Item   |
|   |      |      |     | of the                |     221 c.2.c, "*The |
|   |      |      |     | self-certification    |     request for      |
|   |      |      |     | during invoicing."*   |     authorization to |
|   |      |      |     |                       |     use a foreign    |
|   |      |      |     |                       |     flag vessel will |
|   |      |      |     |                       |     be accomplished  |
|   |      |      |     |                       |     and submitted to |
|   |      |      |     |                       |     the appropriate  |
|   |      |      |     |                       |     SDDC Operations  |
|   |      |      |     |                       |     Center           |
|   |      |      |     |                       |     designated COR   |
|   |      |      |     |                       |     be email or      |
|   |      |      |     |                       |     facsimile within |
|   |      |      |     |                       |     but not more     |
|   |      |      |     |                       |     than 10 calendar |
|   |      |      |     |                       |     days following   |
|   |      |      |     |                       |     the date of      |
|   |      |      |     |                       |     pickup but, in   |
|   |      |      |     |                       |     any case, not    |
|   |      |      |     |                       |     less than 2      |
|   |      |      |     |                       |     working days     |
|   |      |      |     |                       |     prior to booking |
|   |      |      |     |                       |     cargo with a     |
|   |      |      |     |                       |     vessel operating |
|   |      |      |     |                       |     common TSP       |
|   |      |      |     |                       |     (VOCC). TSPs     |
|   |      |      |     |                       |     will submit the  |
|   |      |      |     |                       |     required         |
|   |      |      |     |                       |     certificate      |
|   |      |      |     |                       |     (Justification   |
|   |      |      |     |                       |     Certificate for  |
|   |      |      |     |                       |     Use of a Foreign |
|   |      |      |     |                       |     Flag Vessel) to  |
|   |      |      |     |                       |     the SDDC         |
|   |      |      |     |                       |     Operations       |
|   |      |      |     |                       |                      |
|   |      |      |     |                       |    Center-designated |
|   |      |      |     |                       |     COR with         |
|   |      |      |     |                       |     responsibility   |
|   |      |      |     |                       |     over the         |
|   |      |      |     |                       |     anticipated SPOE |
|   |      |      |     |                       |     (listed          |
|   |      |      |     |                       |     below)."* See    |
|   |      |      |     |                       |     Item 221, page   |
|   |      |      |     |                       |     24 for more      |
|   |      |      |     |                       |     details.         |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 19a  | IV  | **Unusual             | **Comments**: TPSs,  |
| * | tach | .(3) | -U. | Occurrences**: *"TSPs | Services and         |
| 9 | ment |      | R-9 | are to provide        | members/employees    |
| * | 3    |      |     | detailed information  | alike continue to    |
| * | -MOU |      |     | via DPS and email     | grow weary of        |
|   |      |      |     | within 5 working days | sending sensitive    |
|   |      |      |     | after an Unusual      | information,         |
|   |      |      |     | Occurrence (Strike,   | especially Social    |
|   |      |      |     | Fire, etc.) -- one    | Security Numbers     |
|   |      |      |     | piece of the detailed | (SSN), via email.    |
|   |      |      |     | information is the    |                      |
|   |      |      |     | service member's      | 1.  Does SDDC have a |
|   |      |      |     | SSN."*                |     plan to address  |
|   |      |      |     |                       |     this security    |
|   |      |      |     |                       |     issue?           |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 1c   | IV- | **Pre-Move Survey**:  | **Comments**: Short  |
| * | tach |      | U.R | *"I agree to perform  | Fuse shipments are   |
| 1 | ment |      | -11 | pre-move surveys on   | awarded with less    |
| 0 | 4    |      |     | all shipments...The   | than five days       |
| * | -Per |      |     | TSP must contact the  | notice; therefore,   |
| * | form |      |     | member/employee to    | TSPs cannot meet the |
|   | ance |      |     | arrange a time to     | requirement to enter |
|   | Rep  |      |     | perform the survey    | pre-move survey data |
|   | orts |      |     | within seven days of  | within seven days of |
|   |      |      |     | shipment booking. If  | pack/pickup date.    |
|   |      |      |     | the TSP has not       |                      |
|   |      |      |     | entered pre-move      | **Recommended        |
|   |      |      |     | survey data within    | Changes**: *"I agree |
|   |      |      |     | seven days of         | to perform pre-move  |
|   |      |      |     | pack/pickup date, the | surveys on all       |
|   |      |      |     | PPSO may take QA      | shipments...The TSP  |
|   |      |      |     | action for failure to | must contact the     |
|   |      |      |     | perform a pre-move    | member/employee to   |
|   |      |      |     | survey. I must access | arrange a time to    |
|   |      |      |     | DPS to enter the date | perform the survey   |
|   |      |      |     | of the pre-move       | within seven days of |
|   |      |      |     | survey and/or update  | shipment booking. If |
|   |      |      |     | the pack, pickup,     | the TSP has not      |
|   |      |      |     | and/or RDD            | entered pre-move     |
|   |      |      |     | information when      | survey data within   |
|   |      |      |     | spread dates are      | seven days of        |
|   |      |      |     | used. If I do not     | pack/pickup date,    |
|   |      |      |     | establish a firm      | the PPSO may take QA |
|   |      |      |     | packing, pickup       | action for failure   |
|   |      |      |     | and/or delivery dates | to perform a         |
|   |      |      |     | during the pre-move   | pre-move survey**;   |
|   |      |      |     | survey, I have 72     | EXCEPTION: Short     |
|   |      |      |     | hours to contact the  | Fuse shipments**. I  |
|   |      |      |     | customer and          | must access DPS to   |
|   |      |      |     | establish agreed-upon | enter the date of    |
|   |      |      |     | dates. After the      | the pre-move survey  |
|   |      |      |     | pre-move survey data  | and/or update the    |
|   |      |      |     | has been entered, the | pack, pickup, and/or |
|   |      |      |     | PPSO and TSP can      | RDD information when |
|   |      |      |     | print the GBL."*      | spread dates are     |
|   |      |      |     |                       | used. If I do not    |
|   |      |      |     |                       | establish a firm     |
|   |      |      |     |                       | packing, pickup      |
|   |      |      |     |                       | and/or delivery      |
|   |      |      |     |                       | dates during the     |
|   |      |      |     |                       | pre-move survey, I   |
|   |      |      |     |                       | have 72 hours to     |
|   |      |      |     |                       | contact the customer |
|   |      |      |     |                       | and establish        |
|   |      |      |     |                       | agreed-upon dates.   |
|   |      |      |     |                       | After the pre-move   |
|   |      |      |     |                       | survey data has been |
|   |      |      |     |                       | entered, the PPSO    |
|   |      |      |     |                       | and TSP can print    |
|   |      |      |     |                       | the GBL."*           |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 1g   | IV- | **Pre-Move Survey**:  | **Comments**:        |
| * | tach |      | U.R | *"I agree that if I   | Clarification is     |
| 1 | ment |      | -12 | am unable to contact  | needed regarding the |
| 1 | 4    |      |     | the member/employee   | procedures for       |
| * | -Per |      |     | after two hours       | delivery into and/or |
| * | form |      |     | domestically or three | SIT approval.        |
|   | ance |      |     | hours internationally |                      |
|   | Rep  |      |     | and in the event the  | 1.  Does DPS         |
|   | orts |      |     | delivery cannot be    |     date/time stamp  |
|   |      |      |     | accomplished, I agree |     approval?        |
|   |      |      |     | to submit a request   |                      |
|   |      |      |     | for storage in DPS. I | 2.  If so, then is   |
|   |      |      |     | understand I may not  |     it necessary for |
|   |      |      |     | place a shipment in   |     the PPSO to      |
|   |      |      |     | SIT or bill for SIT   |     'approve' in DPS |
|   |      |      |     | without PPSO          |     and not over the |
|   |      |      |     | pre-approval."*       |     phone?           |
|   |      |      |     |                       |                      |
|   |      |      |     |                       | 3.  Does the 2 hour  |
|   |      |      |     |                       |     (dHHGs) and 3    |
|   |      |      |     |                       |     hour (ihhgs)     |
|   |      |      |     |                       |     stop-clock in    |
|   |      |      |     |                       |     work in DPS?     |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 14b  | IV- | **Documents Provided  | **Comments**: In     |
| * | tach | .(2) | U.R | the                   | conflict with 400NG  |
| 1 | ment |      | -17 | Member/Employee**:    | and other Business   |
| 2 | 4    |      |     | *"Three copies of the | Rules which state    |
| * | -Per |      |     | DOD Families First    | TSPs have to provide |
| * | form |      |     | Notification of Loss  | only 1 copy.         |
|   | ance |      |     | or Damage at Delivery |                      |
|   | Rep  |      |     | and the DOD Families  | **Recommended        |
|   | orts |      |     | First notification of | Changes**:           |
|   |      |      |     | Loss or Damage After  | *"***~~Three         |
|   |      |      |     | Delivery documents. I | copies~~** ***One    |
|   |      |      |     | must ensure all       | copy** of the DOD    |
|   |      |      |     | identified            | Families First       |
|   |      |      |     | loss/damage is        | Notification of Loss |
|   |      |      |     | identified on the     | or Damage at         |
|   |      |      |     | documents, as         | Delivery and the DOD |
|   |      |      |     | applicable."*         | Families First       |
|   |      |      |     |                       | notification of Loss |
|   |      |      |     |                       | or Damage After      |
|   |      |      |     |                       | Delivery documents.  |
|   |      |      |     |                       | I must ensure all    |
|   |      |      |     |                       | identified           |
|   |      |      |     |                       | loss/damage is       |
|   |      |      |     |                       | identified on the    |
|   |      |      |     |                       | documents, as        |
|   |      |      |     |                       | applicable."*        |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 15.g | IV- | **Inventory**:        | **Comments**:        |
| * | tach |      | U.R | *"Ensure that the     | Industry has been    |
| 1 | ment |      | -17 | terms "Pro-Gear" for  | informed by          |
| 3 | 4    |      |     | Professional books    | JPMO-HHGS during     |
| * | -Per |      |     | papers, and/or        | various meetings     |
| * | form |      |     | equipment are used to | that this            |
|   | ance |      |     | identify such         | information will be  |
|   | Rep  |      |     | articles on the       | entered in DPS. Is   |
|   | orts |      |     | inventory, together   | this correct? If so, |
|   |      |      |     | with the cube and     | then this            |
|   |      |      |     | weight of the         | U.R.4.15.g, page 17  |
|   |      |      |     | container and a line  | is redundant.        |
|   |      |      |     | entry item for each   |                      |
|   |      |      |     | container (e.g.,      | **Recommended        |
|   |      |      |     | carton PB 6 cubic     | Changes**: If        |
|   |      |      |     | ft., 150 lbs.)."*     | information can be   |
|   |      |      |     |                       | entered in DPS;      |
|   |      |      |     |                       | Delete U.Q.4.15.g.   |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 15.n | IV- | **Inventory**:        | **Comments**: TSPs   |
| * | tach |      | U.R | *"Indicate on         | are no longer        |
| 1 | ment |      | -18 | inventories prepared  | allowed for the use  |
| 4 | 4    |      |     | on shipments released | of a                 |
| * | -Per |      |     | from NTS the same     | cross-referenced     |
| * | form |      |     | article               | re-inventory when    |
|   | ance |      |     | identification and    | loading out of NTS.  |
|   | Rep  |      |     | item number as on the | What is SDDC's       |
|   | orts |      |     | NTS inventory or make | intent with the      |
|   |      |      |     | a cross-reference on  | deletion of U.R.15,  |
|   |      |      |     | the new inventory     | page 18?             |
|   |      |      |     | indicating the item   |                      |
|   |      |      |     | number and            | **Recommended        |
|   |      |      |     | identification from   | Changes**: Put B.15  |
|   |      |      |     | the NTS inventory.    | that was deleted     |
|   |      |      |     | The use of legible    | from the current     |
|   |      |      |     | photo reproductions   | Tender of Service    |
|   |      |      |     | of the storage        | and re-insert into   |
|   |      |      |     | contractor's          | section U.R.15.n of  |
|   |      |      |     | inventory instead of  | the Families First   |
|   |      |      |     | preparing a new       | Tender of Service.   |
|   |      |      |     | inventory is          |                      |
|   |      |      |     | permissible."*        |                      |
|   |      |      |     | **DELETED.**          |                      |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 15.s | IV- | **Inventory**: (1^st^ | **Comments**:        |
| * | tach |      | U.R | sentence) "*I must    | U.R.4.15.s, page 19  |
| 1 | ment |      | -19 | use security seals    | should indicate      |
| 5 | 4    |      |     | for international     | seals are required   |
| * | -Per |      |     | shipments.*"          | on all containerized |
| * | form |      |     |                       | shipments, not just  |
|   | ance |      |     |                       | international.       |
|   | Rep  |      |     |                       |                      |
|   | orts |      |     |                       |                      |
+---+------+------+-----+-----------------------+----------------------+
| * | At   | 18   | IV- | Recording Loss and    | **Comments**: The    |
| * | tach |      | U.R | Damage: (middle of    | listing of           |
| 1 | ment |      | -20 | para.) *"Such record  | loss/damage at       |
| 6 | 4    |      |     | or count and          | delivery should be   |
| * | -Per |      |     | condition will be     | done on the          |
| * | form |      |     | indicated on the      | "Notification" form; |
|   | ance |      |     | inventory form and on | there should not be  |
|   | Rep  |      |     | the DOD FAMILIES      | a requirement to     |
|   | orts |      |     | FIRST NOTIFICATION OF | also annotate        |
|   |      |      |     | LOSS OR DAMAGE AT     | loss/damage on the   |
|   |      |      |     | DELIVERY/DOD FAMILIES | inventory form. This |
|   |      |      |     | FIRST NOTIFICATION OF | is redundant.        |
|   |      |      |     | LOSS OR DAMAGE AFTER  |                      |
|   |      |      |     | DELIVERY documents,   | **Recommended        |
|   |      |      |     | as applicable and     | Change**: U.R.4.18,  |
|   |      |      |     | copies will be        | page 20 *"Such       |
|   |      |      |     | furnished to the      | record or count and  |
|   |      |      |     | member/employee or    | condition will be    |
|   |      |      |     | the member's/employee | indicated **~~on the |
|   |      |      |     | authorized agent."*   | inventory form       |
|   |      |      |     |                       | and~~** on the DOD   |
|   |      |      |     |                       | FAMILIES FIRST       |
|   |      |      |     |                       | NOTIFICATION OF LOSS |
|   |      |      |     |                       | OR DAMAGE AT         |
|   |      |      |     |                       | DELIVERY/DOD         |
|   |      |      |     |                       | FAMILIES FIRST       |
|   |      |      |     |                       | NOTIFICATION OF LOSS |
|   |      |      |     |                       | OR DAMAGE AFTER      |
|   |      |      |     |                       | DELIVERY documents,  |
|   |      |      |     |                       | as applicable and    |
|   |      |      |     |                       | copies will be       |
|   |      |      |     |                       | furnished to the     |
|   |      |      |     |                       | member/employee or   |
|   |      |      |     |                       | the                  |
|   |      |      |     |                       | member's/employee    |
|   |      |      |     |                       | authorized agent."*  |
+---+------+------+-----+-----------------------+----------------------+

+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| C |    |      |     |                       |                       |
| H |    |      |     |                       |                       |
| M |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| K |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| R |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| O |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| A |    |      |     |                       |                       |
| L |    |      |     |                       |                       |
| T |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| N |    |      |     |                       |                       |
| D |    |      |     |                       |                       |
| E |    |      |     |                       |                       |
| R |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| ( |    |      |     |                       |                       |
| P |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| g |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| s |    |      |     |                       |                       |
| 3 |    |      |     |                       |                       |
| 6 |    |      |     |                       |                       |
| - |    |      |     |                       |                       |
| 3 |    |      |     |                       |                       |
| 9 |    |      |     |                       |                       |
| ) |    |      |     |                       |                       |
+===+====+======+=====+=======================+=======================+
| * | ** | *    | **  | **2007 Business Rules | **HHGFAA**            |
| * | It | *Sub | Pag | Updates**             |                       |
| N | em | S    | e** |                       | *                     |
| o | N  | ecti |     |                       | *Comments/Recommended |
| . | o. | on** |     |                       | Changes**             |
| * | ** |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * | 1  |      | 12  | **Transportation      | **Comments**:         |
| * | 51 |      |     | Service Provider**:   |                       |
| 1 |    |      |     | *"Is any party,       | 1.  Definition        |
| * |    |      |     | person                |     includes 'agent', |
| * |    |      |     | [agent]{.underline}   |     yet the Business  |
|   |    |      |     | or carrier that       |     Rules, DPS, ETA   |
|   |    |      |     | provides              |     distinguish       |
|   |    |      |     | freight/personal      |     between TSPs and  |
|   |    |      |     | property              |     Agents. SDDC has  |
|   |    |      |     | transportation and    |     clearly indicated |
|   |    |      |     | related services to   |     they no longer    |
|   |    |      |     | an agency including   |     want to work      |
|   |    |      |     | Motor Carrier,        |     directly with the |
|   |    |      |     | Freight Forwarder and |     Agent, but with   |
|   |    |      |     | Broker."*             |     the TSP. The      |
|   |    |      |     |                       |     International     |
|   |    |      |     |                       |     Tender uses TSP   |
|   |    |      |     |                       |     loosely to        |
|   |    |      |     |                       |     include any TSP   |
|   |    |      |     |                       |     (ocean, port,     |
|   |    |      |     |                       |     agent, etc).      |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 2.  Attachment-U,     |
|   |    |      |     |                       |     page 23 defines   |
|   |    |      |     |                       |     TSP as any        |
|   |    |      |     |                       |     individual,       |
|   |    |      |     |                       |     company or        |
|   |    |      |     |                       |     corporation       |
|   |    |      |     |                       |     commercially      |
|   |    |      |     |                       |     engaged in        |
|   |    |      |     |                       |     transporting      |
|   |    |      |     |                       |     household goods.  |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**: Remove the |
|   |    |      |     |                       | word "agent" from the |
|   |    |      |     |                       | International Tender  |
|   |    |      |     |                       | definition or be      |
|   |    |      |     |                       | consistent and        |
|   |    |      |     |                       | replace with the      |
|   |    |      |     |                       | Attachment-U, page 23 |
|   |    |      |     |                       | definition.           |
+---+----+------+-----+-----------------------+-----------------------+
| * | 2  | b    | 15  | **Governing           | **Comments**:         |
| * | 03 |      | -16 | Regulations**: *"TSP  |                       |
| 2 |    |      |     | will not render, nor  | 1.  According to U.J  |
| * |    |      |     | will the Government   |     accessorial       |
| * |    |      |     | pay for, any service  |     services must be  |
|   |    |      |     | not authorized        |     approved in DPS.  |
|   |    |      |     | herein; EXCEPT when a |                       |
|   |    |      |     | specific service      | 2.  According to U.R  |
|   |    |      |     | beyond the scope of   |     can be done by    |
|   |    |      |     | this Tender is        |     phone.            |
|   |    |      |     | ordered by the PPSO.  |                       |
|   |    |      |     | Such service(s) will  | 3.  According to the  |
|   |    |      |     | be authorized in      |     International     |
|   |    |      |     | writing with the      |     Tender must be    |
|   |    |      |     | charge(s) agreed      |     done in writing   |
|   |    |      |     | thereto and certified |     (GBL/DD-619).     |
|   |    |      |     | by the PPSO on the    |                       |
|   |    |      |     | Government bill of    | 4.  DOD is not being  |
|   |    |      |     | lading or the DD Form |     consistent with   |
|   |    |      |     | 619."*                |     its instructions  |
|   |    |      |     |                       |     to TSPs.          |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**: Have all   |
|   |    |      |     |                       | DOD governing         |
|   |    |      |     |                       | regulations indicate, |
|   |    |      |     |                       | "Accessorial services |
|   |    |      |     |                       | must be approved in   |
|   |    |      |     |                       | DPS or by phone when  |
|   |    |      |     |                       | necessary."           |
+---+----+------+-----+-----------------------+-----------------------+
| * | 2  | c    | 24  | **US of Foreign Flag  | **Comments**: Item    |
| * | 21 | .2.c |     | Shipping**: "*The     | 221 is in conflict    |
| 3 |    |      |     | request for           | with U.R.3.18, page   |
| * |    |      |     | authorization to use  | 9. Immediate          |
| * |    |      |     | a foreign flag vessel | clarification is      |
|   |    |      |     | will be accomplished  | needed prior to       |
|   |    |      |     | and submitted to the  | movement of           |
|   |    |      |     | appropriate SDDC      | shi                   |
|   |    |      |     | Operations Center     | pments/implementation |
|   |    |      |     | designated COR be     | of Families First.    |
|   |    |      |     | email or facsimile    |                       |
|   |    |      |     | within but not more   | 1.  *U.R.3.18, "I     |
|   |    |      |     | than 10 calendar days |     understand after  |
|   |    |      |     | following the date of |     I am approved and |
|   |    |      |     | pickup but, in any    |     accepted into the |
|   |    |      |     | case, not less than 2 |     DOD program by    |
|   |    |      |     | working days prior to |     SDDC, no          |
|   |    |      |     | booking cargo with a  |     additional TSP    |
|   |    |      |     | vessel operating      |     with any portion  |
|   |    |      |     | common TSP (VOCC).    |     of the same       |
|   |    |      |     | TSPs will submit the  |     operation having  |
|   |    |      |     | required certificate  |     shared resources  |
|   |    |      |     | (Justification        |     may qualify as a  |
|   |    |      |     | Certificate for Use   |     new TSP in the    |
|   |    |      |     | of a Foreign Flag     |     DOD program,      |
|   |    |      |     | Vessel) to the SDDC   |     unless            |
|   |    |      |     | Operations            |     specifically      |
|   |    |      |     | Center-designated COR |     approved by       |
|   |    |      |     | with responsibility   |     SDDC."*           |
|   |    |      |     | over the anticipated  |                       |
|   |    |      |     | SPOE (listed          |                       |
|   |    |      |     | below)."* See Item    |                       |
|   |    |      |     | 221, page 24 for more |                       |
|   |    |      |     | details.              |                       |
+---+----+------+-----+-----------------------+-----------------------+
| * | 3  |      | 38  | **Rate                | **Comments**: This is |
| * | 27 |      |     | Verification**:       | in conflict with      |
| 4 |    |      |     | *"TSPs are required   | U.J.3.b.6, page 7.    |
| * |    |      |     | to verify their       | The GBL cannot be     |
| * |    |      |     | rates, as shown in    | printed by the PPSO   |
|   |    |      |     | block 31 of the       | until 'after' the TSP |
|   |    |      |     | PPGBL, upon receipt   | has performed         |
|   |    |      |     | and prior to          | pre-move survey       |
|   |    |      |     | performing any        | services. The TSP     |
|   |    |      |     | services."*           | cannot verify the     |
|   |    |      |     |                       | rate until after the  |
|   |    |      |     |                       | GBL is printed.       |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 1.  U.J.3.b.6, page   |
|   |    |      |     |                       |     7, **Automatic    |
|   |    |      |     |                       |     Booking           |
|   |    |      |     |                       |     Process**:        |
|   |    |      |     |                       |     *"**NOTE**: At    |
|   |    |      |     |                       |     the time shipment |
|   |    |      |     |                       |     is awarded DPS    |
|   |    |      |     |                       |     assigns the PPGBL |
|   |    |      |     |                       |     number. However,  |
|   |    |      |     |                       |     neither the PPSO  |
|   |    |      |     |                       |     Outbound nor the  |
|   |    |      |     |                       |     TSP can print the |
|   |    |      |     |                       |     GBL until the TSP |
|   |    |      |     |                       |     has:*             |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | > ***1)** entered in  |
|   |    |      |     |                       | > the actual          |
|   |    |      |     |                       | > agreed-upon dates   |
|   |    |      |     |                       | > ([if spread dates   |
|   |    |      |     |                       | > are                 |
|   |    |      |     |                       | > used]{.underline}   |
|   |    |      |     |                       | > in counseling) and* |
|   |    |      |     |                       | >                     |
|   |    |      |     |                       | > ***2)** entered the |
|   |    |      |     |                       | > pre-move survey     |
|   |    |      |     |                       | > data (estimated     |
|   |    |      |     |                       | > weight). After the  |
|   |    |      |     |                       | > TSP has entered     |
|   |    |      |     |                       | > this data, the TSP  |
|   |    |      |     |                       | > and PPSO can print  |
|   |    |      |     |                       | > the GBL."*          |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**: Delete     |
|   |    |      |     |                       | Item 327 from the     |
|   |    |      |     |                       | International Tender. |
+---+----+------+-----+-----------------------+-----------------------+
| * | 4  | k    | 43  | **Claims**: *"High    | **Comments**: U.Q is  |
| * | 00 | .1-3 |     | Value and High Risk   | in conflict with Item |
| 5 |    | .a-c |     | Inventories: See page | 400 k.1-3,a-c, page   |
| * |    |      |     | 43 for details."*     | 43 which provides     |
| * |    |      |     |                       | explicit details      |
|   |    |      |     |                       | regarding the use of  |
|   |    |      |     |                       | the High Value HHG    |
|   |    |      |     |                       | Inventory Form. In    |
|   |    |      |     |                       | addition,             |
|   |    |      |     |                       | U.R.4.14.a.2 and      |
|   |    |      |     |                       | U.R.15.a provide      |
|   |    |      |     |                       | further instructions  |
|   |    |      |     |                       | regarding the use of  |
|   |    |      |     |                       | the High Value HHG    |
|   |    |      |     |                       | Inventory. Although   |
|   |    |      |     |                       | it is not a mandatory |
|   |    |      |     |                       | item, it 'must' be    |
|   |    |      |     |                       | presented as an       |
|   |    |      |     |                       | 'option' per SDDC's   |
|   |    |      |     |                       | rules.                |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**:            |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 3.  U.Q.F, h, page    |
|   |    |      |     |                       |     29, *"Notice of   |
|   |    |      |     |                       |     Loss and Damage   |
|   |    |      |     |                       |     Documents: There  |
|   |    |      |     |                       |     are **~~two~~**   |
|   |    |      |     |                       |     **three**         |
|   |    |      |     |                       |     documents         |
|   |    |      |     |                       |     associated with   |
|   |    |      |     |                       |     loss damage and   |
|   |    |      |     |                       |     available on the  |
|   |    |      |     |                       |     SDDC website:*    |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | > *(1) Notify of Loss |
|   |    |      |     |                       | > or Damage at        |
|   |    |      |     |                       | > Delivery.*          |
|   |    |      |     |                       | >                     |
|   |    |      |     |                       | > *(2) Notice of Loss |
|   |    |      |     |                       | > or Damage AFTER*    |
|   |    |      |     |                       | >                     |
|   |    |      |     |                       | > *Delivery.*         |
|   |    |      |     |                       | >                     |
|   |    |      |     |                       | > ***(3) High Value   |
|   |    |      |     |                       | > HHG Inventory."***  |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | 2.  Include the       |
|   |    |      |     |                       |     **High Value HHG  |
|   |    |      |     |                       |     Inventory Form**  |
|   |    |      |     |                       |     in the **List of  |
|   |    |      |     |                       |     Figures and       |
|   |    |      |     |                       |     Tables** (U.Q.J,  |
|   |    |      |     |                       |     page 31).         |
+---+----+------+-----+-----------------------+-----------------------+
| * | 4  | d.3  | 46  | **Claims for Loss and | **Comments**: Two (2) |
| * | 01 |      |     | Damage**: *"When an   | business days is not  |
| 6 |    |      |     | owner transfers a     | a reasonable amount   |
| * |    |      |     | claim to the MCO...   | of time to contract   |
| * |    |      |     | If the TSP is unable  | the appropriate       |
|   |    |      |     | to obtain estimates   | services, especially  |
|   |    |      |     | within [2 business    | in overseas locations |
|   |    |      |     | days]{.underline} of  | and during peak       |
|   |    |      |     | being contracted and  | season.               |
|   |    |      |     | the owner does not    |                       |
|   |    |      |     | agree to give it more | **Recommended         |
|   |    |      |     | time to do so, then   | Changes**: *"When an  |
|   |    |      |     | the MCO will proceed  | owner transfers a     |
|   |    |      |     | to adjudicate and     | claim to the MCO...   |
|   |    |      |     | settle the claim."*   | If the TSP is unable  |
|   |    |      |     |                       | to obtain estimates   |
|   |    |      |     |                       | within* **~~2~~**     |
|   |    |      |     |                       | ***seven (7**)        |
|   |    |      |     |                       | business days of      |
|   |    |      |     |                       | being contracted and  |
|   |    |      |     |                       | the owner does not    |
|   |    |      |     |                       | agree to give it more |
|   |    |      |     |                       | time to do so, then   |
|   |    |      |     |                       | the MCO will proceed  |
|   |    |      |     |                       | to adjudicate and     |
|   |    |      |     |                       | settle the claim."*   |
+---+----+------+-----+-----------------------+-----------------------+
| * | 5  | c.3  | 107 | **Tender of Delivery  | **Comments**: TSPs    |
| * | 34 |      |     | of Containerized      | should not be         |
| 7 |    |      |     | Shipments -- HHG**:   | punished by not       |
| * |    |      |     | *"For direct          | allowing a shipment   |
| * |    |      |     | deliveries, SIT will  | to be placed in       |
|   |    |      |     | not be authorized     | storage at government |
|   |    |      |     | before the RDD or     | expense if a military |
|   |    |      |     | transit time,         | member is not         |
|   |    |      |     | whichever is          | available within the  |
|   |    |      |     | earlier."*            | previously agreed     |
|   |    |      |     |                       | upon delivery spread. |
|   |    |      |     |                       | A TSP should be able  |
|   |    |      |     |                       | to put a shipment     |
|   |    |      |     |                       | into SIT if a member  |
|   |    |      |     |                       | is not available      |
|   |    |      |     |                       | during the agreed     |
|   |    |      |     |                       | upon spread even if   |
|   |    |      |     |                       | the member has a      |
|   |    |      |     |                       | deliver address.      |
|   |    |      |     |                       |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**: *"For      |
|   |    |      |     |                       | direct deliveries,    |
|   |    |      |     |                       | SIT will not be       |
|   |    |      |     |                       | authorized before the |
|   |    |      |     |                       | RDD or transit time,  |
|   |    |      |     |                       | whichever is          |
|   |    |      |     |                       | earlier**. EXCEPTION: |
|   |    |      |     |                       | If military member is |
|   |    |      |     |                       | not available within  |
|   |    |      |     |                       | the previously agreed |
|   |    |      |     |                       | upon delivery         |
|   |    |      |     |                       | spread."***           |
+---+----+------+-----+-----------------------+-----------------------+
| * | 7  | h    | 124 | **Criteria for use of | **Comments**: The     |
| * | 00 |      |     | OTO Rates**: *"A      | 'NOTE' comment in     |
| 8 |    |      |     | personal watercraft   | 'bold' immediately    |
| * |    |      |     | such as a jet ski and | follows an Item       |
| * |    |      |     | associated trailer    | Number instructing    |
|   |    |      |     | exceeding 14 feet is  | TSPs/PPSOs to ship    |
|   |    |      |     | classified as a boat  | Jet Skis/Trailers via |
|   |    |      |     | and shipped under     | OTO/BOTO under        |
|   |    |      |     | OTO. **NOTE: Jet skis | certain situations.   |
|   |    |      |     | or trailers for jet   | Perhaps this could be |
|   |    |      |     | skis are not          | better worded to      |
|   |    |      |     | considered boat       | avoid confusion.      |
|   |    |      |     | shipments."***        |                       |
|   |    |      |     |                       | **Recommended         |
|   |    |      |     |                       | Changes**: *"Jet skis |
|   |    |      |     |                       | or trailers for jet   |
|   |    |      |     |                       | skis are not          |
|   |    |      |     |                       | considered boat       |
|   |    |      |     |                       | shipments;            |
|   |    |      |     |                       | **EXCEPTION:** jet    |
|   |    |      |     |                       | ski(s) and associated |
|   |    |      |     |                       | trailer(s) exceeding  |
|   |    |      |     |                       | 14 feet is classified |
|   |    |      |     |                       | as a boat and shipped |
|   |    |      |     |                       | under OTO**.**"*      |
+---+----+------+-----+-----------------------+-----------------------+
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| I |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
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| o |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| y |    |      |     |                       |                       |
| L |    |      |     |                       |                       |
| e |    |      |     |                       |                       |
| f |    |      |     |                       |                       |
| t |    |      |     |                       |                       |
| B |    |      |     |                       |                       |
| l |    |      |     |                       |                       |
| a |    |      |     |                       |                       |
| n |    |      |     |                       |                       |
| k |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
| * |    |      |     |                       |                       |
+---+----+------+-----+-----------------------+-----------------------+

+---+----+-------+-----+-----------------------+-----------------------+
| * |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| A |    |       |     |                       |                       |
| T |    |       |     |                       |                       |
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| A |    |       |     |                       |                       |
| C |    |       |     |                       |                       |
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| J |    |       |     |                       |                       |
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| D |    |       |     |                       |                       |
| P |    |       |     |                       |                       |
| S |    |       |     |                       |                       |
| F |    |       |     |                       |                       |
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| w |    |       |     |                       |                       |
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| t |    |       |     |                       |                       |
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| - |    |       |     |                       |                       |
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| 4 |    |       |     |                       |                       |
| ) |    |       |     |                       |                       |
+===+====+=======+=====+=======================+=======================+
| * | *  | **Sub | **  | **2007 Business Rules | **HHGFAA**            |
| * | *S | Sect  | Pag | Updates**             |                       |
| N | ec | ion** | e** |                       | **Comme               |
| o | ti |       |     |                       | nts/Recommendations** |
| . | on |       |     |                       |                       |
| * | ** |       |     |                       |                       |
| * |    |       |     |                       |                       |
+---+----+-------+-----+-----------------------+-----------------------+
|   |    | **Bus |     |                       |                       |
|   |    | iness |     |                       |                       |
|   |    | Rule  |     |                       |                       |
|   |    | Com   |     |                       |                       |
|   |    | ments |     |                       |                       |
|   |    | on    |     |                       |                       |
|   |    | DPS   |     |                       |                       |
|   |    | Fun   |     |                       |                       |
|   |    | ction |     |                       |                       |
|   |    | ality |     |                       |                       |
|   |    | I     |     |                       |                       |
|   |    | ssues |     |                       |                       |
|   |    | with  |     |                       |                       |
|   |    | the   |     |                       |                       |
|   |    | Shi   |     |                       |                       |
|   |    | pment |     |                       |                       |
|   |    | Manag |     |                       |                       |
|   |    | ement |     |                       |                       |
|   |    | Modu  |     |                       |                       |
|   |    | le**: |     |                       |                       |
|   |    | There |     |                       |                       |
|   |    | are   |     |                       |                       |
|   |    | se    |     |                       |                       |
|   |    | veral |     |                       |                       |
|   |    | areas |     |                       |                       |
|   |    | w     |     |                       |                       |
|   |    | ithin |     |                       |                       |
|   |    | Attac |     |                       |                       |
|   |    | hment |     |                       |                       |
|   |    | U.J   |     |                       |                       |
|   |    | indic |     |                       |                       |
|   |    | ating |     |                       |                       |
|   |    | fun   |     |                       |                       |
|   |    | ction |     |                       |                       |
|   |    | ality |     |                       |                       |
|   |    | i     |     |                       |                       |
|   |    | ssues |     |                       |                       |
|   |    | with  |     |                       |                       |
|   |    | DPS   |     |                       |                       |
|   |    | (     |     |                       |                       |
|   |    | i.e., |     |                       |                       |
|   |    | DPS   |     |                       |                       |
|   |    | does  |     |                       |                       |
|   |    | not   |     |                       |                       |
|   |    | curr  |     |                       |                       |
|   |    | ently |     |                       |                       |
|   |    | su    |     |                       |                       |
|   |    | pport |     |                       |                       |
|   |    | these |     |                       |                       |
|   |    | proce |     |                       |                       |
|   |    | sses, |     |                       |                       |
|   |    | As a  |     |                       |                       |
|   |    | f     |     |                       |                       |
|   |    | uture |     |                       |                       |
|   |    | e     |     |                       |                       |
|   |    | nhanc |     |                       |                       |
|   |    | ement |     |                       |                       |
|   |    | to    |     |                       |                       |
|   |    | DPS,  |     |                       |                       |
|   |    | Parts |     |                       |                       |
|   |    | of    |     |                       |                       |
|   |    | this  |     |                       |                       |
|   |    | pr    |     |                       |                       |
|   |    | ocess |     |                       |                       |
|   |    | are   |     |                       |                       |
|   |    | curr  |     |                       |                       |
|   |    | ently |     |                       |                       |
|   |    | not   |     |                       |                       |
|   |    | f     |     |                       |                       |
|   |    | uncti |     |                       |                       |
|   |    | oning |     |                       |                       |
|   |    | w     |     |                       |                       |
|   |    | ithin |     |                       |                       |
|   |    | DPS   |     |                       |                       |
|   |    | mod   |     |                       |                       |
|   |    | ules, |     |                       |                       |
|   |    | etc.) |     |                       |                       |
|   |    | The   |     |                       |                       |
|   |    | com   |     |                       |                       |
|   |    | ments |     |                       |                       |
|   |    | below |     |                       |                       |
|   |    | high  |     |                       |                       |
|   |    | light |     |                       |                       |
|   |    | just  |     |                       |                       |
|   |    | some  |     |                       |                       |
|   |    | of    |     |                       |                       |
|   |    | the   |     |                       |                       |
|   |    | con   |     |                       |                       |
|   |    | cerns |     |                       |                       |
|   |    | TSPs  |     |                       |                       |
|   |    | have  |     |                       |                       |
|   |    | with  |     |                       |                       |
|   |    | the   |     |                       |                       |
|   |    | 'unkn |     |                       |                       |
|   |    | owns' |     |                       |                       |
|   |    | of    |     |                       |                       |
|   |    | one   |     |                       |                       |
|   |    | m     |     |                       |                       |
|   |    | odule |     |                       |                       |
|   |    | w     |     |                       |                       |
|   |    | ithin |     |                       |                       |
|   |    | DPS.  |     |                       |                       |
|   |    | TSPs  |     |                       |                       |
|   |    | are   |     |                       |                       |
|   |    | gr    |     |                       |                       |
|   |    | owing |     |                       |                       |
|   |    | more  |     |                       |                       |
|   |    | and   |     |                       |                       |
|   |    | more  |     |                       |                       |
|   |    | conc  |     |                       |                       |
|   |    | erned |     |                       |                       |
|   |    | about |     |                       |                       |
|   |    | their |     |                       |                       |
|   |    | ab    |     |                       |                       |
|   |    | ility |     |                       |                       |
|   |    | to    |     |                       |                       |
|   |    | re    |     |                       |                       |
|   |    | spond |     |                       |                       |
|   |    | to    |     |                       |                       |
|   |    | ch    |     |                       |                       |
|   |    | anges |     |                       |                       |
|   |    | w     |     |                       |                       |
|   |    | ithin |     |                       |                       |
|   |    | DPS   |     |                       |                       |
|   |    | and   |     |                       |                       |
|   |    | a     |     |                       |                       |
|   |    | ntici |     |                       |                       |
|   |    | pated |     |                       |                       |
|   |    | tra   |     |                       |                       |
|   |    | ining |     |                       |                       |
|   |    | needs |     |                       |                       |
|   |    | given |     |                       |                       |
|   |    | no    |     |                       |                       |
|   |    | i     |     |                       |                       |
|   |    | nform |     |                       |                       |
|   |    | ation |     |                       |                       |
|   |    | has   |     |                       |                       |
|   |    | been  |     |                       |                       |
|   |    | rel   |     |                       |                       |
|   |    | eased |     |                       |                       |
|   |    | to    |     |                       |                       |
|   |    | Ind   |     |                       |                       |
|   |    | ustry |     |                       |                       |
|   |    | on    |     |                       |                       |
|   |    | the   |     |                       |                       |
|   |    | Shi   |     |                       |                       |
|   |    | pment |     |                       |                       |
|   |    | Manag |     |                       |                       |
|   |    | ement |     |                       |                       |
|   |    | M     |     |                       |                       |
|   |    | odule |     |                       |                       |
|   |    | since |     |                       |                       |
|   |    | the   |     |                       |                       |
|   |    | first |     |                       |                       |
|   |    | week  |     |                       |                       |
|   |    | in    |     |                       |                       |
|   |    | Ja    |     |                       |                       |
|   |    | nuary |     |                       |                       |
|   |    | 08    |     |                       |                       |
|   |    | and   |     |                       |                       |
|   |    | impl  |     |                       |                       |
|   |    | ement |     |                       |                       |
|   |    | ation |     |                       |                       |
|   |    | is    |     |                       |                       |
|   |    | just  |     |                       |                       |
|   |    | a     |     |                       |                       |
|   |    | round |     |                       |                       |
|   |    | the   |     |                       |                       |
|   |    | co    |     |                       |                       |
|   |    | rner. |     |                       |                       |
|   |    |       |     |                       |                       |
|   |    | We    |     |                       |                       |
|   |    | reco  |     |                       |                       |
|   |    | mmend |     |                       |                       |
|   |    | that  |     |                       |                       |
|   |    | SDDC  |     |                       |                       |
|   |    | and   |     |                       |                       |
|   |    | JPMO  |     |                       |                       |
|   |    | work  |     |                       |                       |
|   |    | tog   |     |                       |                       |
|   |    | ether |     |                       |                       |
|   |    | to    |     |                       |                       |
|   |    | pu    |     |                       |                       |
|   |    | blish |     |                       |                       |
|   |    | as a  |     |                       |                       |
|   |    | sep   |     |                       |                       |
|   |    | arate |     |                       |                       |
|   |    | doc   |     |                       |                       |
|   |    | ument |     |                       |                       |
|   |    | from  |     |                       |                       |
|   |    | the   |     |                       |                       |
|   |    | Bus   |     |                       |                       |
|   |    | iness |     |                       |                       |
|   |    | Rules |     |                       |                       |
|   |    | in    |     |                       |                       |
|   |    | the   |     |                       |                       |
|   |    | form  |     |                       |                       |
|   |    | of    |     |                       |                       |
|   |    | wo    |     |                       |                       |
|   |    | rk-ar |     |                       |                       |
|   |    | ounds |     |                       |                       |
|   |    | or    |     |                       |                       |
|   |    | proce |     |                       |                       |
|   |    | dures |     |                       |                       |
|   |    | for   |     |                       |                       |
|   |    | TSPs  |     |                       |                       |
|   |    | to    |     |                       |                       |
|   |    | f     |     |                       |                       |
|   |    | ollow |     |                       |                       |
|   |    | d     |     |                       |                       |
|   |    | uring |     |                       |                       |
|   |    | in    |     |                       |                       |
|   |    | terim |     |                       |                       |
|   |    | chang |     |                       |                       |
|   |    | es/en |     |                       |                       |
|   |    | hance |     |                       |                       |
|   |    | ments |     |                       |                       |
|   |    | to    |     |                       |                       |
|   |    | DPS   |     |                       |                       |
|   |    | as    |     |                       |                       |
|   |    | soon  |     |                       |                       |
|   |    | as is |     |                       |                       |
|   |    | poss  |     |                       |                       |
|   |    | ible. |     |                       |                       |
|   |    | We    |     |                       |                       |
|   |    | think |     |                       |                       |
|   |    | this  |     |                       |                       |
|   |    | will  |     |                       |                       |
|   |    | give  |     |                       |                       |
|   |    | TSPs, |     |                       |                       |
|   |    | PPSOs |     |                       |                       |
|   |    | and   |     |                       |                       |
|   |    | also  |     |                       |                       |
|   |    | me    |     |                       |                       |
|   |    | mbers |     |                       |                       |
|   |    | a     |     |                       |                       |
|   |    | one   |     |                       |                       |
|   |    | -stop |     |                       |                       |
|   |    | shop  |     |                       |                       |
|   |    | res   |     |                       |                       |
|   |    | ource |     |                       |                       |
|   |    | to    |     |                       |                       |
|   |    | turn  |     |                       |                       |
|   |    | to    |     |                       |                       |
|   |    | when  |     |                       |                       |
|   |    | lo    |     |                       |                       |
|   |    | oking |     |                       |                       |
|   |    | for a |     |                       |                       |
|   |    | 'how  |     |                       |                       |
|   |    | to'   |     |                       |                       |
|   |    | guide |     |                       |                       |
|   |    | d     |     |                       |                       |
|   |    | uring |     |                       |                       |
|   |    | the   |     |                       |                       |
|   |    | upc   |     |                       |                       |
|   |    | oming |     |                       |                       |
|   |    | trans |     |                       |                       |
|   |    | ition |     |                       |                       |
|   |    | from  |     |                       |                       |
|   |    | the   |     |                       |                       |
|   |    | cu    |     |                       |                       |
|   |    | rrent |     |                       |                       |
|   |    | to    |     |                       |                       |
|   |    | the   |     |                       |                       |
|   |    | F     |     |                       |                       |
|   |    | amily |     |                       |                       |
|   |    | First |     |                       |                       |
|   |    | pr    |     |                       |                       |
|   |    | ogram |     |                       |                       |
|   |    | rega  |     |                       |                       |
|   |    | rding |     |                       |                       |
|   |    | DPS.  |     |                       |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 2.    | IV  | **2005 Business Rules | **Comments**: Which   |
| * |    | a.(5) | -U. | (p.10-11) "**The OTO  | 'parts' are not       |
| 1 |    |       | J-4 | process distribution  | functioning? TSPs     |
| * |    |       |     | logic for BOTO/MOTO   | need to what          |
| * |    |       |     | moves has been        | procedures to follow. |
|   |    |       |     | outlined below:.."    |                       |
|   |    |       |     | **DELETED**. Replaced |                       |
|   |    |       |     | with "Note" below.    |                       |
|   |    |       |     |                       |                       |
|   |    |       |     | **2007 Business       |                       |
|   |    |       |     | Rules**: *"Parts of   |                       |
|   |    |       |     | this process are      |                       |
|   |    |       |     | currently not         |                       |
|   |    |       |     | functioning within    |                       |
|   |    |       |     | DPS modules. If a     |                       |
|   |    |       |     | BOTO/MOTO/OTO is      |                       |
|   |    |       |     | necessary, follow     |                       |
|   |    |       |     | current procedure     |                       |
|   |    |       |     | until notified the    |                       |
|   |    |       |     | functionality is      |                       |
|   |    |       |     | available in DPS.     |                       |
|   |    |       |     | Current process is    |                       |
|   |    |       |     | provided in the       |                       |
|   |    |       |     | MOTO/BOTO rate        |                       |
|   |    |       |     | solicitation found on |                       |
|   |    |       |     | the SDDC website."*   |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 5.e.  | IV- | **Pre-Move Survey**:  | **Comments**: What    |
| * |    |       | U.J | *"Note: As future     | are the QA            |
| 2 |    |       | -10 | enhancements to DPS:  | consequences if a TSP |
| * |    |       |     | DPS will send         | has not entered in    |
| * |    |       |     | notification to the   | the pre-move data     |
|   |    |       |     | member/employee to    | within seven days of  |
|   |    |       |     | provide the TSP's     | pack/pickup date?     |
|   |    |       |     | name and telephone    | Short Fuse shipments  |
|   |    |       |     | number to enable the  | are awarded with less |
|   |    |       |     | member/employee to    | than five days        |
|   |    |       |     | contact the TSP       | notice; therefore     |
|   |    |       |     | directly.             | TSPs cannot meet the  |
|   |    |       |     | Additionally, DPS     | requirement to enter  |
|   |    |       |     | will notify the PPSO  | pre-move survey data  |
|   |    |       |     | QA if the TSP has not | within seven days of  |
|   |    |       |     | entered the pre-move  | pack/pickup date.     |
|   |    |       |     | survey data within    |                       |
|   |    |       |     | seven days            | **Recommended         |
|   |    |       |     | pack/pickup date."*   | Change**: *"NOTE: As  |
|   |    |       |     |                       | future enhancements   |
|   |    |       |     |                       | to DPS: DPS will send |
|   |    |       |     |                       | notification to the   |
|   |    |       |     |                       | member/employee to    |
|   |    |       |     |                       | provide the TSP's     |
|   |    |       |     |                       | name and telephone    |
|   |    |       |     |                       | number to enable the  |
|   |    |       |     |                       | member/employee to    |
|   |    |       |     |                       | contact the TSP       |
|   |    |       |     |                       | directly.             |
|   |    |       |     |                       | Additionally, DPS     |
|   |    |       |     |                       | will notify the PPSO  |
|   |    |       |     |                       | QA if the TSP has not |
|   |    |       |     |                       | entered the pre-move  |
|   |    |       |     |                       | survey data within    |
|   |    |       |     |                       | seven days            |
|   |    |       |     |                       | pack/pickup date.     |
|   |    |       |     |                       | **EXCEPTION: Short    |
|   |    |       |     |                       | Fuse shipments**."*   |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 5.e.  | IV- | **Pre-Move Survey**:  | **Comments**:         |
| * |    |       | U.J | *"Note: As a future   |                       |
| 3 |    |       | -10 | enhancement, DPS will | 5.  What is the       |
| * |    |       |     | close the spread      |     purpose of        |
| * |    |       |     | window if the TSP des |     closing the       |
|   |    |       |     | not contact the       |     spread window?    |
|   |    |       |     | member/employee       |                       |
|   |    |       |     | within the designated | 6.  Is there an       |
|   |    |       |     | 72 hours."*           |     assumption that   |
|   |    |       |     |                       |     if the Pre-Move   |
|   |    |       |     |                       |     data is NOT       |
|   |    |       |     |                       |     entered in DPS    |
|   |    |       |     |                       |     then the TSP must |
|   |    |       |     |                       |     not have          |
|   |    |       |     |                       |     contacted the     |
|   |    |       |     |                       |     member/employee?  |
|   |    |       |     |                       |     Securing 'agreed  |
|   |    |       |     |                       |     upon dates' and   |
|   |    |       |     |                       |     performing an     |
|   |    |       |     |                       |     administrative    |
|   |    |       |     |                       |     function          |
|   |    |       |     |                       |     (entering data in |
|   |    |       |     |                       |     a PC) are 2       |
|   |    |       |     |                       |     different         |
|   |    |       |     |                       |     actions.          |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 7.  The Spread        |
|   |    |       |     |                       |     Dates/Agreed upon |
|   |    |       |     |                       |     dates are tied to |
|   |    |       |     |                       |     printing the GBL. |
|   |    |       |     |                       |     How is this       |
|   |    |       |     |                       |     'window' opened   |
|   |    |       |     |                       |     back up?          |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | 8.  This 'punitive    |
|   |    |       |     |                       |     action' can only  |
|   |    |       |     |                       |     lead to delays    |
|   |    |       |     |                       |     for the member    |
|   |    |       |     |                       |     and put an undo   |
|   |    |       |     |                       |     administrative    |
|   |    |       |     |                       |     burden on PPSOs   |
|   |    |       |     |                       |     and TSPs.         |
|   |    |       |     |                       |                       |
|   |    |       |     |                       | **Recommended         |
|   |    |       |     |                       | Change**: Do NOT      |
|   |    |       |     |                       | close the spread      |
|   |    |       |     |                       | window as a future    |
|   |    |       |     |                       | enhancement to DPS.   |
|   |    |       |     |                       | The PPSO QA will be   |
|   |    |       |     |                       | notified if the TSP   |
|   |    |       |     |                       | is not performing its |
|   |    |       |     |                       | required services.    |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 5.e.  | IV- | **Special Cases**:    | **Comments**: Having  |
| * |    |       | U.J | *"DPS does not        | part of DPS           |
| 4 |    |       | -11 | currently support     | automated, part not   |
| * |    |       |     | these processes. If a | automated, inability  |
| * |    |       |     | shipment must be      | for member to have    |
|   |    |       |     | cancelled             | TSP contact info,     |
|   |    |       |     | pulled-back,          | etc., makes for a     |
|   |    |       |     | cancelled/re-awarded, | chaotic way for       |
|   |    |       |     | diverted              | conducting operations |
|   |    |       |     | (domestically or      | for both TSPs and     |
|   |    |       |     | internationally),     | PPSOs.                |
|   |    |       |     | reshipped, or         |                       |
|   |    |       |     | frustrated manual     | 1.  What are the      |
|   |    |       |     | processes must be     |     procedures for    |
|   |    |       |     | used until notified   |     cancelled         |
|   |    |       |     | functional capability |     shipments?        |
|   |    |       |     | is available in DPS.  |                       |
|   |    |       |     | These processes are   | 2.  What are the '    |
|   |    |       |     | to be determined      |     rules',           |
|   |    |       |     | after further DPS     |     procedures,       |
|   |    |       |     | testing."*            |     work-arounds for  |
|   |    |       |     |                       |     these Special     |
|   |    |       |     | Ref page 18 of 2005   |     Cases?            |
|   |    |       |     | Business Rules.       |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 8.h.  | IV- | **Sit at Origin**:    |                       |
| * |    |       | U.J | "Currently DPS does   |                       |
| 5 |    |       | -12 | not function to print |                       |
| * |    |       |     | annotated form and    |                       |
| * |    |       |     | distribute form as    |                       |
|   |    |       |     | required; SF 1200     |                       |
|   |    |       |     | must be manually      |                       |
|   |    |       |     | accomplished and      |                       |
|   |    |       |     | distributed."         |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 10.   | IV- | **Updating Shipment   | **Comments**: There   |
| * |    | a.(3) | U.J | Information:** "(a)   | are 'pullbacks' and   |
| 6 |    | (a).[ | -14 | The PPSO must make    | 're-awards' that will |
| * |    | 1]{.u |     | the request           | need to be 'manually' |
| * |    | nderl |     | modifications to the  | processed for         |
|   |    | ine}. |     | shipment record if    | shipments 'currently' |
|   |    | [2]{. |     | the member/employee   | in DPS once FF gets   |
|   |    | under |     | requests to change    | rolling.              |
|   |    | line} |     | the pickup date to a  |                       |
|   |    |       |     | "Blackout Date", DPS  | 4.  How do TSP track  |
|   |    |       |     | alerts the PPSO that  |     this -- how can   |
|   |    |       |     | the date is not       |     they              |
|   |    |       |     | available with that   |                       |
|   |    |       |     | TSP and the PPSO      |    'deactivate/close' |
|   |    |       |     | must: 1) Contact TSP  |     these             |
|   |    |       |     | to see if they can    |     acc               |
|   |    |       |     | still handle the      | ounts/shipments/files |
|   |    |       |     | shipment. If the TSP  |     in DPS' if        |
|   |    |       |     | is available, the     |     cancellation      |
|   |    |       |     | PPSO must update DPS  |     processes are not |
|   |    |       |     | with the new date(s). |     working?          |
|   |    |       |     | 2) If TSP is not      |                       |
|   |    |       |     | available on the new  | 5.  Is the portion of |
|   |    |       |     | date(s), the PPSO     |     DPS that does not |
|   |    |       |     | must pull back and    |     penalize the TSP  |
|   |    |       |     | re-award the shipment |     for having to     |
|   |    |       |     | to another TSP who is |     cancel a          |
|   |    |       |     | available during the  |     shipment, or not  |
|   |    |       |     | period requested by   |     complete pre-move |
|   |    |       |     | the member/employee.  |     survey info in 7  |
|   |    |       |     | The original TSP is   |     days, or fill in  |
|   |    |       |     | not charged a         |     agreed upon dates |
|   |    |       |     | 'refusal', and the    |     in 72 hours       |
|   |    |       |     | next available        |     functioning       |
|   |    |       |     | shipment that channel |     properly for      |
|   |    |       |     | must be awarded to    |     shipments that    |
|   |    |       |     | the original TSP if   |     had to be         |
|   |    |       |     | they are not blacked  |     cancelled?        |
|   |    |       |     | out."                 |                       |
|   |    |       |     |                       | 6.  Have the PPSO's   |
|   |    |       |     |                       |     been trained on   |
|   |    |       |     |                       |     the 'quasi'       |
|   |    |       |     |                       |     automated         |
|   |    |       |     |                       |     portions of DPS?  |
+---+----+-------+-----+-----------------------+-----------------------+
| * | B  | 11.b. | IV- | **Printing Outbound   |                       |
| * |    |       | U.J | Shipment              |                       |
| 7 |    |       | -15 | Documentation**: *"SF |                       |
| * |    |       |     | Form 1200, new/added  |                       |
| * |    |       |     | language, This Form   |                       |
|   |    |       |     | is currently not      |                       |
|   |    |       |     | fully automated in    |                       |
|   |    |       |     | DPS. SF From 1200     |                       |
|   |    |       |     | must be accomplished  |                       |
|   |    |       |     | manually."*           |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * | C  | 3     | IV- | **Shipment Delivery   | **Comments**: If the  |
| * |    |       | U.J | (Inbound)**: *"If     | goal was to get the   |
| 8 |    |       | -18 | member/employee       | TSP to work directly  |
| * |    |       |     | wishes to have a      | with the service      |
| * |    |       |     | shipment delivered    | member -- the current |
|   |    |       |     | out of SIT, the       | 'work around' moves   |
|   |    |       |     | member/employee may   | in the opposite       |
|   |    |       |     | request a delivery    | direction.            |
|   |    |       |     | from SIT by accessing |                       |
|   |    |       |     | DPS to enter their    | 1.  Does the system   |
|   |    |       |     | delivery address and  |     allow the TSP to  |
|   |    |       |     | date(s). The          |     update the        |
|   |    |       |     | member/employee can   |     information in    |
|   |    |       |     | also contact the PPSO |     DPS? If not, will |
|   |    |       |     | directly to request   |     a future          |
|   |    |       |     | delivery and the PPSO |     enhancement allow |
|   |    |       |     | must annotate the     |     the TSP to do so? |
|   |    |       |     | member/employee's     |                       |
|   |    |       |     | delivery address and  |                       |
|   |    |       |     | date(s) in DPS and    |                       |
|   |    |       |     | then call the TSP to  |                       |
|   |    |       |     | provide updated       |                       |
|   |    |       |     | information.          |                       |
|   |    |       |     | (**Note**: [Currently |                       |
|   |    |       |     | the PPSO must call    |                       |
|   |    |       |     | the TSP to provide    |                       |
|   |    |       |     | the updated           |                       |
|   |    |       |     | member/employee       |                       |
|   |    |       |     | info                  |                       |
|   |    |       |     | rmation]{.underline}. |                       |
|   |    |       |     | If the PPSO enters    |                       |
|   |    |       |     | the information into  |                       |
|   |    |       |     | DPS the information   |                       |
|   |    |       |     | will not populate in  |                       |
|   |    |       |     | the TSP queue. A      |                       |
|   |    |       |     | future enhancement    |                       |
|   |    |       |     | will allow the PPSO   |                       |
|   |    |       |     | to enter the          |                       |
|   |    |       |     | information in DPS    |                       |
|   |    |       |     | and the information   |                       |
|   |    |       |     | will automatically    |                       |
|   |    |       |     | populate the TSP      |                       |
|   |    |       |     | queue.) The TSP must  |                       |
|   |    |       |     | confirm the delivery  |                       |
|   |    |       |     | date in DPS and       |                       |
|   |    |       |     | confirmation is sent  |                       |
|   |    |       |     | by DPS to the         |                       |
|   |    |       |     | member/employee and   |                       |
|   |    |       |     | PPSO work queue. The  |                       |
|   |    |       |     | delivery request      |                       |
|   |    |       |     | appears in TSP work   |                       |
|   |    |       |     | queue and the TSP     |                       |
|   |    |       |     | must confirm delivery |                       |
|   |    |       |     | date in DPS within 24 |                       |
|   |    |       |     | hours. The            |                       |
|   |    |       |     | confirmation appears  |                       |
|   |    |       |     | in the                |                       |
|   |    |       |     | member/employee and   |                       |
|   |    |       |     | PPSO work queue."*    |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * | C  | 5.b.  | IV- | **Converting SIT**:   | **Comments**: TSPs    |
| * |    |       | U.J | *"Currently DPS does  | may have to create    |
| 9 |    |       | -21 | not produce SIT       | two parallel admin    |
| * |    |       |     | conversion notices.   | systems -- one        |
| * |    |       |     | PPSOs must follow     | web-based, one        |
|   |    |       |     | current procedures to | paper-based until DPS |
|   |    |       |     | notify                | can perform more of   |
|   |    |       |     | member/employees      | the basic operational |
|   |    |       |     | until the function is | functions.            |
|   |    |       |     | available in DPS.     |                       |
|   |    |       |     | When function exists  | 1.  What procedures   |
|   |    |       |     | the following will    |     do TSPs follow    |
|   |    |       |     | apply."*              |     for SIT           |
|   |    |       |     |                       |     conversions?      |
+---+----+-------+-----+-----------------------+-----------------------+
| * | C  | 5.d.  | IV- | **Rules for Placing   | **Comments**: How can |
| * |    |       | U.J | Shipments in SIT**:   | TSPs be assured that  |
| 1 |    |       | -22 | *"Notes 1. All        | telephonically        |
| 0 |    |       |     | shipments placed in   | approved SIT will be  |
| * |    |       |     | SIT must be           | entered in DPS the    |
| * |    |       |     | pre-approved by the   | date it was approved? |
|   |    |       |     | PPSO via DPS; 2.      |                       |
|   |    |       |     | Currently DPS does    | 1.  Does DPS allow    |
|   |    |       |     | not track the two     |     for PPSO's to     |
|   |    |       |     | hour contact window.  |     'back date'       |
|   |    |       |     | PPSO must use manual  |     approvals?        |
|   |    |       |     | telephone process     |                       |
|   |    |       |     | until the             | 2.  If not, are       |
|   |    |       |     | functionality is      |     PPSO's 'required' |
|   |    |       |     | added to DPS."*       |     to enter in all   |
|   |    |       |     |                       |     'same day'        |
|   |    |       |     |                       |     approvals prior   |
|   |    |       |     |                       |     to departing      |
|   |    |       |     |                       |     their work place? |
+---+----+-------+-----+-----------------------+-----------------------+
| * | C  | 6.a.  | IV- | **Request for         | **Comments**: This is |
| * |    |       | U.J | Ac                    | the first notation    |
| 1 |    |       | -24 | cessorials-Reweigh**: | (in parentheses)      |
| 1 |    |       |     | *"Note Currently DPS  | indicating a DPS      |
| * |    |       |     | does not identify     | functionality has     |
| * |    |       |     | excess costs. Until   | been submitted as a   |
|   |    |       |     | functionality exists  | DPS change request.   |
|   |    |       |     | use current program   |                       |
|   |    |       |     | procedures. (This     | 1.  Have other DPS    |
|   |    |       |     | functionality has     |     functionality     |
|   |    |       |     | been submitted as a   |     issues that have  |
|   |    |       |     | DPS change            |     not been so not   |
|   |    |       |     | request.)"*           |     been submitted    |
|   |    |       |     |                       |     for a change      |
|   |    |       |     |                       |     request?          |
+---+----+-------+-----+-----------------------+-----------------------+
| * | D  | 7     | IV- | **2005 Business Rule  | **Comments:** It      |
| * |    |       | U.J | (p. 38),** *" SIT     | appears that SIT can  |
| 1 |    |       | -29 | will not be converted | be converted without  |
| 2 |    |       |     | until the PPSO        | notifying the TSP.    |
| * |    |       |     | provides the notice   |                       |
| * |    |       |     | to the TSP."*         | 1.  TSPS will have    |
|   |    |       |     | **DELETED**.          |     more questions    |
|   |    |       |     |                       |     with not knowing  |
|   |    |       |     | **2007 Business       |     the work-arounds  |
|   |    |       |     | Rule***: "Note DPS    |     for these type of |
|   |    |       |     | does not produce SIT  |     functionality     |
|   |    |       |     | Conversion notices.   |     issues.           |
|   |    |       |     | PPSO's must follow    |                       |
|   |    |       |     | current procedures to | 2.  How are these     |
|   |    |       |     | notify                |     type of shipments |
|   |    |       |     | members/employees     |     identified as     |
|   |    |       |     | until the function is |     inactive in DPS?  |
|   |    |       |     | available in DPS.     |                       |
|   |    |       |     | When functionality    |                       |
|   |    |       |     | exists DPS will       |                       |
|   |    |       |     | perform the following |                       |
|   |    |       |     | functions..."*        |                       |
+---+----+-------+-----+-----------------------+-----------------------+
| * |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| I |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| t |    |       |     |                       |                       |
| e |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| t |    |       |     |                       |                       |
| i |    |       |     |                       |                       |
| o |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| a |    |       |     |                       |                       |
| l |    |       |     |                       |                       |
| l |    |       |     |                       |                       |
| y |    |       |     |                       |                       |
| L |    |       |     |                       |                       |
| e |    |       |     |                       |                       |
| f |    |       |     |                       |                       |
| t |    |       |     |                       |                       |
| B |    |       |     |                       |                       |
| l |    |       |     |                       |                       |
| a |    |       |     |                       |                       |
| n |    |       |     |                       |                       |
| k |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
| * |    |       |     |                       |                       |
+---+----+-------+-----+-----------------------+-----------------------+