+-------------------------------+--------------------------------------+
| ![](media/image1.png)         | ![](media/ima                        |
| {width="0.8618055555555556in" | ge2.png){width="4.865277777777778in" |
| h                             | height="1.3875in"}                   |
| eight="0.8208333333333333in"} |                                      |
|                               |                                      |
| ###                           |                                      |
|                               |                                      |
| U.S. Department               |                                      |
|                               |                                      |
| of Transportation             |                                      |
+-------------------------------+--------------------------------------+

# 

## Air Travel Consumer Report

**A Product Of The**

####### Office of Aviation Enforcement and Proceedings

######## Aviation Consumer Protection Division

+---------------------------+------------------------------------------+
| >                         | #####  [Issued: March 2009]{.underline}  |
| ![](media/image3.png){wid |                                          |
| th="2.0076388888888888in" | > **Flight Delays^1^** January 2009      |
| > heigh                   | >                                        |
| t="1.8333333333333333in"} | > 12 Months Ending January 2009          |
|                           | >                                        |
|                           | > **Mishandled Baggage^1^** January 2009 |
|                           | >                                        |
|                           | > **Oversales^1^** 4th Quarter 2008      |
|                           | >                                        |
|                           | > January-December 2008                  |
|                           | >                                        |
|                           | > **Consumer Complaints^2^** January     |
|                           | > 2009                                   |
|                           | >                                        |
|                           | > (Includes Disability and               |
|                           | >                                        |
|                           | > Discrimination Complaints)**\          |
|                           | > \                                      |
|                           | > Customer Service Reports to**\         |
|                           | > **the Dept. of Homeland Security^3^**  |
|                           | > January 2009**\                        |
|                           | > \                                      |
|                           | > Airline Animal Incident Reports^4^**   |
|                           | > January 2009                           |
+---------------------------+------------------------------------------+

^1^ Data collected by the Bureau of Transportation Statistics. Website:
[*http://www.bts.gov/*](http://www.bts.gov/)

^2^ Data compiled by the Aviation Consumer Protection Division. Website:
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

^3^ Data provided by the Department of Homeland Security, Transportation
Security Administration

^4^ Data collected by the Aviation Consumer Protection Division

**[Table of Contents]{.smallcaps}**

**Section Page**

***Introduction*** \...\...\...\...\...\...\.......2

***Flight Delays***

**Explanation** \...\...\...\...\...\...\.......3

**Table 1** \...\...\...\...\...\...\.......4

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time, by Carrier

**Table 1A** \...\...\...\...\...\...\.......5

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time and Carrier Rank,
>
> by Month, Quarter, and Data Base to Date

**Table 2** \...\...\...\...\...\...\.......6

> Number of Reported Flight Arrivals and Percentage
>
> Arriving On Time, by Carrier and Airport

**Table 3** \...\...\...\...\...\........10

> Percentage of All Carriers\' Reported Flight Operations
>
> Arriving On Time, by Airport and Time of Day

**Table 4** \...\...\...\...\...\........12

> Percentage of All Carriers\' Reported Flight Operations
>
> Departing On Time, by Airport and Time of Day

**Table 5** \...\...\...\...\...\........14

> List of Regularly Scheduled Flights
>
> Arriving Late 80% of the Time or More (Check for all pages)

**Table 6** \...\...\...\...\...\...\...\...15

> Number and Percentage of Regularly
>
> Scheduled Flights Arriving Late 70% of the
>
> Time or More

**Table 7** \...\...\...\...\...\...\...\...16

> On-Time Arrival and Departure
>
> Percentage, by Airport

**Table 8** \...\...\...\...\...\...\...\...20

> Overall Number and Percentage of Flight
>
> Cancellations, by Carrier

**Table 9** \...\...\...\...\...\...\...\...21

Flight Causation Data, By Airline and Category

**Table 10** \...\...\...\...\...\...\...\...22

Flight Causation Data, Graphic Representation

**Section Page**

***Flight Delays (continued)***

**Table 11** \...\...\...\...\...\...\...\...23

List of Regularly Scheduled Flights with Tarmac

Delays of 4 Hours or More, By Carrier

**Table 12** \...\...\...\...\...\...\...\....24

Number and Percentage of Regularly Scheduled Flights

With Tarmac Delays of 3 Hours or More, By Carrier

**Footnotes** \...\...\...\...\...\...\...\.....25

**Appendix** \...\...\...\...\...\...\...\.....26

***Mishandled Baggage***

**Explanation** \...\...\...\...\...\..........27

**Ranking\--Month** \...\...\...\...\...\..........28

***Oversales***

**Explanation** \...\...\...\...\...\..........29

**Ranking---3^rd^ Quarter** \...\...\...\...\...\......\....30

**Ranking---January-September 2008**..........31

***Consumer Complaints***

**Explanation** \...\...\...\...\...\..........32

**Complaint Tables 1-5** ......\...\..........\...33

> Summary, Complaint Categories, U.S. Airlines,
>
> Incident Date, and Companies Other Than
>
> U.S. Airlines

**Rankings, Table 6 (Month)** .........\...\...\...\.....38

**Complaint Categories** .........\...\...\...\.....39

***Customer Service Reports to the***

***Department of Homeland Security*** 40

***Airline Reports to DOT of Incidents Involving***

***the Loss, Injury, or Death of Animals***

***During Air Transportation*** 41

**[INTRODUCTION]{.underline}**

The *Air Travel Consumer Report* is a monthly product of the Department
of Transportation\'s Office of Aviation Enforcement and Proceedings
(OAEP). The report is designed to assist consumers with information on
the quality of services provided by the airlines.

The report is divided into six sections (Flight Delays, Mishandled
Baggage, Oversales, Consumer Complaints, Customer Service Reports to the
Transportation Security Administration, and Airline Reports of the Loss,
Injury, or Death of Animals During Air Transportation). The sections
that deal with flight delays, mishandled baggage and oversales are based
on data collected by the Department's Bureau of Transportation
Statistics. The section that deals with consumer complaints is based on
data compiled by the OAEP's Aviation Consumer Protection Division
(ACPD). The section that deals with customer service reports to the
Department of Homeland Security's Transportation Security Administration
(TSA) is based on data provided by TSA. The section that deals with
animal incidents during air transport is based on reports required to be
submitted by airlines to the ACPD. Each section of the report is
preceded by a brief explanation of how to read and understand the
information provided.

The report normally is released by the end of the first week of each
month. The report is available via the Internet at
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

![](media/image4.wmf)

**[FLIGHT DELAYS]{.underline}**

This section provides information about airline on-time performance,
flight delays, and cancellations. It is based on data filed by airlines
each month with the Department of Transportation's Bureau of
Transportation Statistics (Office of Airline Information), as described
in 14 CFR Part 234 of DOT\'s regulations. It covers nonstop
scheduled-service flights between points within the United States
(including territories) by the eighteen (18) U.S. air carriers that have
at least one percent of total domestic scheduled-service passenger
revenues, and the one (1)\* carrier that currently reports flight delay
data voluntarily.

The rule requires carriers to currently report on operations to and from
the 31 U.S. airports that account for at least one percent of the
nation\'s total domestic scheduled-service passenger enplanements (see
Appendix for a complete list of the reportable airports). However, all
reporting airlines have voluntarily provided data for their entire
domestic systems, and that information is included in this report.

A flight is counted as \"on time\" if it operated less than 15 minutes
after the scheduled time shown in the carriers\' Computerized
Reservations Systems (CRS). All tables in this report except Table 4 are
based on gate arrival times; Table 4 is based on gate departure times.

In fulfilling DOT's data reporting requirements, the reporting air
carriers use automated and/or manual systems for collecting flight data.
Those using an automated system rely on the Aircraft Communication
Addressing and Reporting System (ACARS) or the Docking Guidance System
(DGS). Based on the latest information available to DOT, of the 19
reporting air carriers, 13 carriers (AirTran, American Eagle, Atlantic
Southeast, Delta, ExpressJet, Frontier, Hawaiian, JetBlue, Northwest,
Pinnacle, Southwest, United, and US Airways) use ACARS exclusively; 2
carriers (American and Continental) use a combination of ACARS and DGS;
1 carrier (Comair) records arrival times manually; and 3 carriers
(Alaska, Mesa, and SkyWest) use a combination of ACARS and manual
reporting systems.

As indicated above, a carrier may voluntarily file data for its entire
domestic system. Tables 2, 3, and 4 are limited to the 31 required or
\"reportable\" airports; Tables 5, 6 and 7 contain data on flights
to/from all airports that were reported. Tables 1 and 8 each have one
column for the 31 \"reportable\" airports and another for all of the
airports reported; see footnote C for additional explanation.

Tables 1 through 4 display percentages of flight operations that were on
time, while Tables 5 and 6 show service that was late. Tables 1, 1A, and
2 present data by carrier; airlines are ranked by performance in Table 1
and are listed in alphabetical order by carrier code in Table 2 (see
Appendix for codes). Beginning with the February 1988 report, Table 1A
shows carrier rankings by month and time-series data on the percentage
of flight operations that arrived on time.

Tables 3 and 4 provide information by airport and time of day. Table 5
is a list of the most frequently delayed flights, showing the percentage
of each flight operation that was late that month and the average and
median number of minutes the flight was late. The flights with the
highest percentage of late operations are listed first in Table 5; where
percentages are identical, flights are listed alphabetically by carrier
code. Table 6, like Tables 1, 1A, and 2, presents data by carrier, but
lists the carriers in rank order from worst to best based on the number
of flights which were late 70% of the time or more. Table 7 lists more
than 200 cities in alphabetical order with the corresponding on-time
arrival and departure percentages.

Tables 3, 4, and 5 contain information on the time of day that a flight
operated. All times are local. A 10:50 a.m. departure from Atlanta is
10:50 a.m. Atlanta time; if that flight arrived in Dallas at 11:45 a.m.,
that is 11:45 a.m. Dallas time. If a flight\'s scheduled operating time
changed during the month, Table 5 shows the time that was in effect for
the last flight operation performed that month.

Table 8 displays the number of operations, number of flight
cancellations, and percentage of cancellations by air carrier for the
reportable airports and for the air carriers' domestic system.

Table 9 displays airline flight delay causation data by categories, and
Table 10 provides an overall graphic representation of that data.

Table 11 lists the regularly scheduled flights with tarmac delays of 4
hours or more, and Table 12 displays the number and percentage of
regularly scheduled flights with tarmac delays of 3 hours or more.

Except for the flights listed in Tables 5 and 11, this report provides
summary information - it does not show the on-time record of individual
flights.  The on-time performance for individual markets and flights can
be searched at
<http://www.bts.gov/programs/airline_information/airline_ontime_statistics/>

Airline Service Quality Performance data from the most recent six months
is available for free download as a CD product from the BTS Bookstore at
<https://www.bts.gov/pdc/index.xml>     CDs for earlier months can be
purchased by sending an email to: <Orders@bts.gov> Additional summary
data for airports and airlines can be found at BTS' Flight Delays
at-a-Glance at: <http://www.transtats.bts.gov/HomeDrillChart.asp>

Cause of delay data for airports and airlines can be found at:
<http://www.transtats.bts.gov/OT_Delay/OT_DelayCause1.asp>   

Information on the performance of specific flights is displayed on the
CRS used by most airlines and travel agencies. Each of the reporting
carriers\' flights have a one-digit code between 0 and 9 representing
that flight\'s percentage of on-time operations for the latest reported
month. For example, \"8\" means that flight arrived on time (within 15
minutes) between 80% and 89.9% of the time during the latest reported
month.

**\*Pinnacle Airlines currently reports flight delay data voluntarily,
as permitted by Part 234.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME BY CARRIER \***

  -------------------- ------------ ------------ ----------- ------------ ------------ ------------ ----------- ------------
                       **AT 31                                            **AT ALL                              
                       REPORTABLE                                         REPORTABLE                            
                       AIRPORTS                                           AIRPORTS                              
                       B/**                                               C/**                                  

  **CARRIER A/**       **NUMBER OF\              **PERCENT                **NUMBER OF\              **PERCENT   
                       AIRPORTS\                 OF\                      AIRPORTS\                 OF\         
                       REPORTED**                ARRIVALS\                REPORTED**                ARRIVALS\   
                                                 ON TIME                                            ON TIME     
                                                 D/**                                               D/**        

  **HAWAIIAN AIRLINES               **7**                    **52.8**                  **15**                   **90.8**
  S/**                                                                                                          

  **SOUTHWEST AIRLINES              **18**                   **82.5**                  **64**                   **83.3**
  S/**                                                                                                          

  **EXPRESSJET                      **21**                   **78.2**                  **97**                   **79.8**
  AIRLINES S/**                                                                                                 

  **UNITED AIRLINES                 **29**                   **78.9**                  **80**                   **79.0**
  S/**                                                                                                          

  **PINNACLE AIRLINES               **21**                   **76.1**                  **118**                  **77.9**
  S/V**                                                                                                         

  **DELTA AIR LINES                 **30**                   **77.3**                  **93**                   **77.6**
  S/**                                                                                                          

  **CONTINENTAL                     **26**                   **76.8**                  **59**                   **77.4**
  AIRLINES S/**                                                                                                 

  **AIRTRAN AIRWAYS                 **24**                   **76.8**                  **56**                   **77.4**
  S/**                                                                                                          

  **US AIRWAYS S/**                 **29**                   **77.1**                  **77**                   **77.3**

  **NORTHWEST AIRLINES              **30**                   **76.1**                  **89**                   **76.4**
  S/**                                                                                                          

  **FRONTIER AIRLINES               **22**                   **76.2**                  **39**                   **76.3**
  S/**                                                                                                          

  **SKYWEST AIRLINES                **19**                   **77.2**                  **142**                  **76.3**
  S/**                                                                                                          

  **AMERICAN AIRLINES               **29**                   **75.3**                  **78**                   **75.5**
  S/**                                                                                                          

  **MESA AIRLINES S/**              **20**                   **76.7**                  **111**                  **75.4**

  **JETBLUE AIRWAYS                 **18**                   **74.6**                  **43**                   **74.9**
  S/**                                                                                                          

  **AMERICAN EAGLE                  **17**                   **72.7**                  **109**                  **72.0**
  AIRLINES S/**                                                                                                 

  **ALASKA AIRLINES                 **16**                   **73.7**                  **46**                   **71.5**
  S/**                                                                                                          

  **ATLANTIC SOUTHEAST              **10**                   **67.2**                  **111**                  **68.3**
  AIRLINES S/**                                                                                                 

  **COMAIR S/**                     **22**                   **56.8**                  **78**                   **56.7**

  **TOTAL**                                      **76.4**                                           **77.0**    
  -------------------- ------------ ------------ ----------- ------------ ------------ ------------ ----------- ------------

-   **For simplicity, statistics are displayed to one decimal place.
    Actual ranking order is based on our computer carrying out the
    number of decimal places to nine.**

> **\* All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, plus other carriers that report
> voluntarily. The carriers that are ranked in this table are the same
> carriers that are ranked in the "Mishandled Baggage" and "Consumer
> Complaints" sections of this report.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1A. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME AND CARRIER RANK, BY MONTH, QUARTER, AND DATABASE TO DATE**

<table>
<colgroup>
<col style="width: 17%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 5%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
</colgroup>
<tbody>
<tr class="odd">
<td rowspan="3"><strong>CARRIER</strong></td>
<td colspan="2"><p><strong>1st</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>2nd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>3rd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>4th</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2" rowspan="2"><strong>NOV - 08</strong></td>
<td colspan="2" rowspan="2"><strong>DEC - 08</strong></td>
<td colspan="2" rowspan="2"><strong>JAN - 09</strong></td>
<td colspan="2" rowspan="2"><p><strong>12 MONTHS ENDING</strong></p>
<p><strong>JANUARY 2009</strong></p></td>
<td colspan="2" rowspan="2"><p><strong>DATABASE T0 DATE</strong></p>
<p><strong>SEP 1987-</strong></p>
<p><strong>JANUARY 2009</strong></p></td>
</tr>
<tr class="even">
<td colspan="2"><strong>01 - 03 2008</strong></td>
<td colspan="2"><strong>04 – 06 2008</strong></td>
<td colspan="2"><strong>07 - 09 2008</strong></td>
<td colspan="2"><strong>10 - 12 2008</strong></td>
</tr>
<tr class="odd">
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
</tr>
<tr class="even">
<td><strong>AIRTRAN</strong></td>
<td>70.8</td>
<td>10</td>
<td>80.1</td>
<td>6</td>
<td>78.6</td>
<td>9</td>
<td>77.0</td>
<td>10</td>
<td>80.2</td>
<td>16</td>
<td>66.4</td>
<td>6</td>
<td>77.4</td>
<td>8</td>
<td>76.7</td>
<td>9</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>ALASKA</strong></td>
<td>75.9</td>
<td>3</td>
<td>79.9</td>
<td>7</td>
<td>81.9</td>
<td>7</td>
<td>74.9</td>
<td>17</td>
<td>81.4</td>
<td>13</td>
<td>58.4</td>
<td>18</td>
<td>71.5</td>
<td>17</td>
<td>78.2</td>
<td>7</td>
<td>75.6</td>
<td>8</td>
</tr>
<tr class="even">
<td><strong>AMERICAN</strong></td>
<td>63.4</td>
<td>19</td>
<td>63.8</td>
<td>19</td>
<td>73.6</td>
<td>16</td>
<td>79.3</td>
<td>7</td>
<td>84.4</td>
<td>7</td>
<td>69.9</td>
<td>3</td>
<td>75.5</td>
<td>13</td>
<td>70.6</td>
<td>18</td>
<td>78.1</td>
<td>5</td>
</tr>
<tr class="odd">
<td><strong>AMERICAN EAGLE</strong></td>
<td>64.4</td>
<td>18</td>
<td>72.1</td>
<td>17</td>
<td>78.6</td>
<td>10</td>
<td>76.8</td>
<td>12</td>
<td>83.5</td>
<td>9</td>
<td>59.3</td>
<td>17</td>
<td>72.0</td>
<td>16</td>
<td>73.4</td>
<td>15</td>
<td>73.7</td>
<td>9</td>
</tr>
<tr class="even">
<td><strong>ATLANTIC SOUTHEAST</strong></td>
<td>69.4</td>
<td>13</td>
<td>79.3</td>
<td>8</td>
<td>75.7</td>
<td>14</td>
<td>72.3</td>
<td>18</td>
<td>75.3</td>
<td>19</td>
<td>62.1</td>
<td>15</td>
<td>68.3</td>
<td>18</td>
<td>74.0</td>
<td>13</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>COMAIR</strong></td>
<td>66.7</td>
<td>16</td>
<td>72.4</td>
<td>16</td>
<td>68.9</td>
<td>19</td>
<td>72.3</td>
<td>19</td>
<td>77.1</td>
<td>18</td>
<td>55.1</td>
<td>19</td>
<td>56.7</td>
<td>19</td>
<td>68.8</td>
<td>19</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>CONTINENTAL</strong></td>
<td>71.0</td>
<td>8</td>
<td>73.1</td>
<td>14</td>
<td>77.0</td>
<td>11</td>
<td>75.1</td>
<td>15</td>
<td>80.7</td>
<td>15</td>
<td>63.3</td>
<td>11</td>
<td>77.4</td>
<td>7</td>
<td>74.2</td>
<td>11</td>
<td>78.3</td>
<td>3</td>
</tr>
<tr class="odd">
<td><strong>DELTA</strong></td>
<td>75.8</td>
<td>4</td>
<td>77.8</td>
<td>9</td>
<td>76.8</td>
<td>12</td>
<td>75.0</td>
<td>16</td>
<td>77.4</td>
<td>17</td>
<td>65.7</td>
<td>7</td>
<td>77.6</td>
<td>6</td>
<td>76.3</td>
<td>10</td>
<td>77.6</td>
<td>6</td>
</tr>
<tr class="even">
<td><strong>EXPRESSJET</strong></td>
<td>69.4</td>
<td>12</td>
<td>73.6</td>
<td>13</td>
<td>75.9</td>
<td>13</td>
<td>76.5</td>
<td>13</td>
<td>83.0</td>
<td>10</td>
<td>65.3</td>
<td>9</td>
<td>79.8</td>
<td>3</td>
<td>74.0</td>
<td>12</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>FRONTIER</strong></td>
<td>75.0</td>
<td>5</td>
<td>77.5</td>
<td>10</td>
<td>84.9</td>
<td>4</td>
<td>77.9</td>
<td>9</td>
<td>83.6</td>
<td>8</td>
<td>60.7</td>
<td>16</td>
<td>76.3</td>
<td>11</td>
<td>79.0</td>
<td>6</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>HAWAIIAN</strong></td>
<td>93.9</td>
<td>1</td>
<td>90.6</td>
<td>1</td>
<td>90.1</td>
<td>1</td>
<td>86.2</td>
<td>1</td>
<td>89.6</td>
<td>1</td>
<td>79.6</td>
<td>1</td>
<td>90.8</td>
<td>1</td>
<td>89.7</td>
<td>1</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>JETBLUE</strong></td>
<td>71.7</td>
<td>7</td>
<td>73.7</td>
<td>12</td>
<td>69.3</td>
<td>18</td>
<td>76.9</td>
<td>11</td>
<td>82.9</td>
<td>11</td>
<td>62.8</td>
<td>13</td>
<td>74.9</td>
<td>15</td>
<td>72.7</td>
<td>17</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>MESA</strong></td>
<td>69.1</td>
<td>14</td>
<td>72.4</td>
<td>15</td>
<td>74.7</td>
<td>15</td>
<td>75.7</td>
<td>14</td>
<td>81.3</td>
<td>14</td>
<td>65.7</td>
<td>8</td>
<td>75.4</td>
<td>14</td>
<td>73.5</td>
<td>14</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>NORTHWEST</strong></td>
<td>69.5</td>
<td>11</td>
<td>74.1</td>
<td>11</td>
<td>84.4</td>
<td>6</td>
<td>80.2</td>
<td>4</td>
<td>86.7</td>
<td>3</td>
<td>63.7</td>
<td>10</td>
<td>76.4</td>
<td>10</td>
<td>77.1</td>
<td>8</td>
<td>79.0</td>
<td>2</td>
</tr>
<tr class="even">
<td><strong>PINNACLE</strong></td>
<td>68.1</td>
<td>15</td>
<td>82.4</td>
<td>2</td>
<td>88.6</td>
<td>2</td>
<td>79.4</td>
<td>6</td>
<td>84.9</td>
<td>6</td>
<td>63.1</td>
<td>12</td>
<td>77.9</td>
<td>5</td>
<td>80.3</td>
<td>3</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>SKYWEST</strong></td>
<td>70.9</td>
<td>9</td>
<td>82.1</td>
<td>3</td>
<td>84.8</td>
<td>5</td>
<td>78.1</td>
<td>8</td>
<td>85.1</td>
<td>5</td>
<td>62.4</td>
<td>14</td>
<td>76.3</td>
<td>12</td>
<td>80.0</td>
<td>4</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>SOUTHWEST</strong></td>
<td>74.8</td>
<td>6</td>
<td>80.2</td>
<td>5</td>
<td>85.4</td>
<td>3</td>
<td>81.4</td>
<td>2</td>
<td>87.2</td>
<td>2</td>
<td>67.3</td>
<td>5</td>
<td>83.3</td>
<td>2</td>
<td>81.0</td>
<td>2</td>
<td>81.9</td>
<td>1</td>
</tr>
<tr class="odd">
<td><strong>UNITED</strong></td>
<td>66.4</td>
<td>17</td>
<td>68.1</td>
<td>18</td>
<td>73.3</td>
<td>17</td>
<td>79.9</td>
<td>5</td>
<td>85.5</td>
<td>4</td>
<td>67.6</td>
<td>4</td>
<td>79.0</td>
<td>4</td>
<td>73.0</td>
<td>16</td>
<td>75.9</td>
<td>7</td>
</tr>
<tr class="even">
<td><strong>US AIRWAYS</strong></td>
<td>78.3</td>
<td>2</td>
<td>80.4</td>
<td>4</td>
<td>81.0</td>
<td>8</td>
<td>80.5</td>
<td>3</td>
<td>82.0</td>
<td>12</td>
<td>72.1</td>
<td>2</td>
<td>77.3</td>
<td>9</td>
<td>79.9</td>
<td>5</td>
<td>78.1</td>
<td>4</td>
</tr>
<tr class="odd">
<td><strong>Total</strong></td>
<td><strong>70.9</strong></td>
<td></td>
<td><strong>75.8</strong></td>
<td></td>
<td><strong>79.4</strong></td>
<td></td>
<td><strong>78.2</strong></td>
<td></td>
<td><strong>83.3</strong></td>
<td></td>
<td><strong>65.3</strong></td>
<td></td>
<td><strong>77.0</strong></td>
<td></td>
<td><strong>76.4</strong></td>
<td></td>
<td><strong>78.2</strong></td>
<td></td>
</tr>
</tbody>
</table>

> **For simplicity, statistics are displayed to one decimal place.
> Actual ranking order is based on our computer carrying out the number
> of decimal places to nine.**
>
> \* **All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, plus other carriers that report
> voluntarily (Pinnacle Airlines).**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ----------
  **ARRIVAL                                                                                                                                                                                
  AIRPORT \***                                                                                                                                                                             

                  **ATL**                **BOS**               **BWI**               **CLT**                **CVG**               **DCA**               **DEN**                **DFW**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\     **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**     TIME**      ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**

  **9E**          **1015**    **75.1**   **89**     **78.7**   **31**     **96.8**   **115**    **80.9**    **345**    **74.2**   **197**    **82.7**   **11**      **54.5**   **62**      **71.0**

  **AA**          **588**     **69.7**   **939**    **68.6**   **243**    **78.6**   **144**    **84.7**    **H/**                **853**    **76.0**   **579**     **76.5**   **13092**   **80.2**

  **AS**          **H/**                 **62**     **71.0**   **H/**                **H/**                 **H/**                **93**     **80.6**   **143**     **72.7**   **92**      **67.4**

  **B6**          **H/**                 **1577**   **74.6**   **H/**                **155**    **70.3**    **H/**                **H/**                **93**      **67.7**   **H/**      

  **CO**          **294**     **74.8**   **452**    **77.4**   **136**    **79.4**   **48**     **81.2**    **H/**                **252**    **81.3**   **295**     **82.4**   **288**     **80.2**

  **DL**          **12400**   **76.5**   **1133**   **76.9**   **354**    **81.1**   **220**    **81.4**    **1129**   **81.8**   **643**    **77.8**   **398**     **76.6**   **289**     **82.4**

  **EV**          **10865**   **66.8**   **H/**                **3**      **66.7**   **24**     **41.7**    **735**    **75.8**   **H/**                **H/**                 **H/**      

  **F9**          **93**      **74.2**   **H/**                **H/**                **H/**                 **H/**                **63**     **73.0**   **3597**    **78.6**   **153**     **77.8**

  **FL**          **6449**    **77.5**   **453**    **78.8**   **1292**   **77.9**   **140**    **62.1**    **H/**                **221**    **85.1**   **129**     **78.3**   **224**     **80.4**

  **HA**          **H/**                 **H/**                **H/**                **H/**                 **H/**                **H/**                **H/**                 **H/**      

  **MQ**          **57**      **54.4**   **779**    **69.7**   **119**    **72.3**   **150**    **82.7**    **412**    **72.1**   **889**    **62.9**   **H/**                 **6420**    **80.0**

  **NW**          **214**     **71.0**   **240**    **65.8**   **236**    **77.1**   **181**    **76.2**    **H/**                **472**    **71.0**   **275**     **70.5**   **115**     **69.6**

  **OH**          **408**     **37.0**   **907**    **63.5**   **230**    **67.4**   **3**      **100.0**   **3002**   **64.1**   **581**    **55.6**   **H/**                 **108**     **46.3**

  **OO**          **379**     **62.3**   **H/**                **H/**                **H/**                 **147**    **62.6**   **H/**                **4056**    **74.8**   **186**     **79.6**

  **UA**          **113**     **74.3**   **670**    **77.9**   **342**    **77.2**   **92**     **88.0**    **49**     **79.6**   **421**    **74.6**   **5184**    **81.5**   **266**     **76.7**

  **US**          **281**     **61.2**   **1577**   **75.8**   **369**    **78.6**   **6759**   **77.4**    **H/**                **2078**   **82.0**   **333**     **70.3**   **511**     **78.3**

  **WN**          **H/**                 **H/**                **4434**   **82.8**   **H/**                 **H/**                **H/**                **3319**    **82.9**   **H/**      

  **XE**          **92**      **71.7**   **80**     **81.2**   **223**    **75.8**   **442**    **75.3**    **233**    **72.5**   **164**    **73.2**   **H/**                 **89**      **93.3**

  **YV**          **72**      **70.8**   **27**     **74.1**   **24**     **79.2**   **1422**   **73.2**    **H/**                **H/**                **1035**    **74.4**   **6**       **66.7**

  **TOTAL**       **33320**   **72.5**   **8985**   **73.4**   **8036**   **80.4**   **9895**   **76.7**    **6052**   **70.4**   **6927**   **74.8**   **19447**   **78.7**   **21901**   **79.8**
  --------------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ----------- ----------
  **ARRIVAL                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                              

                  **DTW**                **EWR**                **FLL**               **IAD**               **IAH**                **JFK**               **LAS**                **LAX**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**

  **9E**          **4187**    **75.4**   **30**      **83.3**   **23**     **69.6**   **99**     **65.7**   **108**     **92.6**   **H/**                **H/**                 **H/**      

  **AA**          **266**     **70.3**   **445**     **58.4**   **272**    **74.3**   **295**    **77.6**   **363**     **78.2**   **962**    **71.5**   **638**     **73.8**   **2396**    **75.8**

  **AS**          **H/**                 **62**      **62.9**   **H/**                **H/**                **H/**                 **H/**                **298**     **69.8**   **557**     **78.8**

  **B6**          **H/**                 **392**     **58.4**   **1145**   **69.2**   **575**    **80.0**   **H/**                 **3948**   **77.5**   **279**     **87.5**   **H/**      

  **CO**          **141**     **67.4**   **3885**    **66.9**   **406**    **74.6**   **H/**                **6420**    **83.8**   **H/**                **444**     **78.6**   **557**     **77.6**

  **DL**          **210**     **80.5**   **315**     **60.3**   **840**    **73.8**   **253**    **78.7**   **92**      **76.1**   **1408**   **75.9**   **597**     **81.2**   **982**     **83.6**

  **EV**          **4**       **0.0**    **H/**                 **H/**                **16**     **56.2**   **H/**                 **H/**                **H/**                 **H/**      

  **F9**          **93**      **65.6**   **H/**                 **31**     **80.6**   **H/**                **62**      **64.5**   **H/**                **178**     **75.8**   **172**     **77.9**

  **FL**          **175**     **70.3**   **137**     **59.9**   **507**    **73.6**   **150**    **87.3**   **H/**                 **H/**                **160**     **72.5**   **93**      **72.0**

  **HA**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **H/**                **62**      **61.3**   **62**      **45.2**

  **MQ**          **241**     **57.7**   **H/**                 **H/**                **H/**                **H/**                 **713**    **67.6**   **H/**                 **1108**    **88.3**

  **NW**          **5268**    **80.4**   **150**     **54.0**   **200**    **72.0**   **53**     **62.3**   **87**      **81.6**   **82**     **75.6**   **356**     **77.2**   **459**     **72.5**

  **OH**          **131**     **43.5**   **166**     **29.5**   **35**     **28.6**   **13**     **76.9**   **167**     **55.1**   **1403**   **52.9**   **H/**                 **H/**      

  **OO**          **77**      **49.4**   **74**      **50.0**   **H/**                **H/**                **193**     **66.8**   **H/**                **265**     **80.8**   **3291**    **88.5**

  **UA**          **135**     **77.0**   **386**     **60.6**   **H/**                **2010**   **84.0**   **242**     **79.3**   **392**    **80.4**   **778**     **84.8**   **1980**    **82.2**

  **US**          **187**     **67.9**   **317**     **58.7**   **621**    **72.9**   **82**     **81.7**   **203**     **79.8**   **178**    **71.9**   **2021**    **82.3**   **658**     **79.9**

  **WN**          **489**     **80.6**   **H/**                 **1531**   **82.9**   **324**    **81.5**   **H/**                 **H/**                **6767**    **83.7**   **3473**    **84.9**

  **XE**          **169**     **63.3**   **3677**    **59.6**   **H/**                **56**     **66.1**   **6258**    **90.7**   **H/**                **H/**                 **H/**      

  **YV**          **50**      **68.0**   **123**     **61.8**   **H/**                **1630**   **77.1**   **72**      **70.8**   **91**     **62.6**   **120**     **65.0**   **62**      **88.7**

  **TOTAL**       **11823**   **76.3**   **10159**   **61.8**   **5611**   **75.0**   **5556**   **80.1**   **14267**   **85.8**   **9177**   **71.9**   **12963**   **81.8**   **15850**   **82.8**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ----------- ----------

> **\* See Appendix at end of this section for list of airport and
> carrier codes.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                              
  AIRPORT \***                                                                                                                                                                           

                  **LGA**               **MCO**                **MDW**               **MIA**               **MSP**               **ORD**                **PDX**               **PHL**    

  **CARRIER\***   **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\
                  ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**

  **9E**          **201**    **66.7**   **H/**                 **73**     **76.7**   **4**      **25.0**   **1703**   **79.6**   **87**      **63.2**   **H/**                **146**    **73.3**

  **AA**          **1517**   **65.2**   **801**     **76.0**   **H/**                **3576**   **72.2**   **444**    **66.4**   **5310**    **73.2**   **119**    **74.8**   **439**    **72.2**

  **AS**          **H/**                **62**      **83.9**   **H/**                **31**     **74.2**   **62**     **72.6**   **120**     **65.8**   **792**    **78.9**   **H/**     

  **B6**          **248**    **70.2**   **1192**    **72.5**   **H/**                **H/**                **H/**                **157**     **70.1**   **67**     **80.6**   **H/**     

  **CO**          **345**    **73.9**   **539**     **78.3**   **H/**                **275**    **71.3**   **121**    **70.2**   **290**     **80.3**   **131**    **74.0**   **134**    **64.9**

  **DL**          **1608**   **71.3**   **1072**    **79.0**   **H/**                **412**    **76.9**   **307**    **72.6**   **227**     **78.4**   **179**    **67.0**   **345**    **73.6**

  **EV**          **51**     **68.6**   **H/**                 **H/**                **H/**                **1**      **0.0**    **6**       **66.7**   **H/**                **H/**     

  **F9**          **62**     **50.0**   **31**      **74.2**   **138**    **69.6**   **H/**                **119**    **73.1**   **H/**                 **85**     **67.1**   **31**     **67.7**

  **FL**          **479**    **67.6**   **1649**    **77.1**   **386**    **76.4**   **136**    **77.9**   **185**    **81.6**   **H/**                 **H/**                **300**    **77.3**

  **HA**          **H/**                **H/**                 **H/**                **H/**                **H/**                **H/**                 **62**     **66.1**   **H/**     

  **MQ**          **925**    **64.1**   **H/**                 **H/**                **305**    **78.4**   **H/**                **6501**    **65.7**   **H/**                **62**     **54.8**

  **NW**          **491**    **69.5**   **410**     **75.4**   **39**     **79.5**   **182**    **71.4**   **5246**   **79.3**   **529**     **75.2**   **132**    **62.1**   **235**    **62.1**

  **OH**          **998**    **58.1**   **26**      **34.6**   **4**      **25.0**   **32**     **37.5**   **148**    **33.1**   **247**     **49.0**   **H/**                **294**    **53.7**

  **OO**          **H/**                **H/**                 **H/**                **H/**                **216**    **58.8**   **3217**    **70.3**   **946**    **77.8**   **107**    **64.5**

  **UA**          **555**    **68.5**   **549**     **81.8**   **H/**                **183**    **83.6**   **434**    **77.9**   **6115**    **76.2**   **387**    **74.9**   **374**    **67.9**

  **US**          **1083**   **72.7**   **748**     **70.5**   **H/**                **280**    **71.8**   **238**    **73.1**   **648**     **72.7**   **187**    **80.2**   **3360**   **74.6**

  **WN**          **H/**                **3226**    **82.7**   **5701**   **81.0**   **H/**                **H/**                **H/**                 **1168**   **83.5**   **1897**   **75.9**

  **XE**          **39**     **71.8**   **8**       **75.0**   **H/**                **23**     **73.9**   **251**    **71.7**   **242**     **74.4**   **H/**                **34**     **91.2**

  **YV**          **77**     **70.1**   **H/**                 **H/**                **H/**                **H/**                **2289**    **66.8**   **H/**                **56**     **64.3**

  **TOTAL**       **8679**   **67.4**   **10313**   **78.1**   **6341**   **80.4**   **5439**   **73.1**   **9475**   **76.7**   **25985**   **71.0**   **4255**   **77.9**   **7814**   **72.9**
  --------------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- --- ---
  **ARRIVAL                                                                                                                                                                        
  AIRPORT \***                                                                                                                                                                     

                  **PHX**                **SAN**               **SEA**               **SFO**                **SLC**                **STL**               **TPA**                    

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\         
                  ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**         

  **9E**          **H/**                 **H/**                **H/**                **H/**                 **H/**                 **239**    **76.6**   **21**     **57.1**        

  **AA**          **486**     **74.5**   **455**    **71.2**   **394**    **63.2**   **968**     **71.9**   **212**     **71.7**   **1285**   **78.9**   **545**    **79.1**        

  **AS**          **244**     **73.0**   **296**    **83.1**   **3593**   **71.6**   **388**     **74.5**   **H/**                 **H/**                **H/**                     

  **B6**          **46**      **82.6**   **155**    **78.7**   **155**    **78.7**   **155**     **69.7**   **157**     **79.0**   **H/**                **320**    **68.1**        

  **CO**          **330**     **74.5**   **270**    **76.3**   **282**    **60.3**   **361**     **66.5**   **67**      **91.0**   **H/**                **372**    **84.9**        

  **DL**          **323**     **79.9**   **275**    **80.7**   **371**    **70.1**   **377**     **77.2**   **2169**    **82.8**   **87**     **83.9**   **679**    **81.0**        

  **EV**          **H/**                 **H/**                **H/**                **H/**                 **H/**                 **95**     **60.0**   **H/**                     

  **F9**          **181**     **70.7**   **148**    **75.0**   **120**    **59.2**   **120**     **70.0**   **172**     **77.3**   **88**     **79.5**   **29**     **75.9**        

  **FL**          **61**      **78.7**   **5**      **40.0**   **H/**                **33**      **60.6**   **H/**                 **101**    **83.2**   **466**    **77.3**        

  **HA**          **31**      **32.3**   **31**     **45.2**   **92**     **59.8**   **31**      **32.3**   **H/**                 **H/**                **H/**                     

  **MQ**          **H/**                 **603**    **87.6**   **H/**                **150**     **74.0**   **H/**                 **62**     **46.8**   **H/**                     

  **NW**          **291**     **68.7**   **125**    **70.4**   **359**    **53.5**   **271**     **63.1**   **116**     **62.1**   **79**     **78.5**   **267**    **74.5**        

  **OH**          **H/**                 **H/**                **H/**                **H/**                 **H/**                 **129**    **54.3**   **86**     **46.5**        

  **OO**          **259**     **87.3**   **584**    **89.4**   **439**    **76.5**   **3300**    **70.8**   **6427**    **81.0**   **64**     **73.4**   **H/**                     

  **UA**          **421**     **82.9**   **581**    **80.7**   **580**    **73.3**   **3125**    **79.2**   **89**      **82.0**   **30**     **86.7**   **264**    **80.3**        

  **US**          **4838**    **81.9**   **364**    **75.3**   **289**    **72.0**   **500**     **69.6**   **124**     **79.0**   **89**     **89.9**   **591**    **74.6**        

  **WN**          **5375**    **85.0**   **3000**   **84.0**   **1229**   **80.3**   **1169**    **74.5**   **1465**    **80.7**   **2091**   **81.8**   **2312**   **82.7**        

  **XE**          **44**      **81.8**   **H/**                **H/**                **H/**                 **22**      **81.8**   **182**    **66.5**   **13**     **84.6**        

  **YV**          **2578**    **90.8**   **27**     **59.3**   **H/**                **H/**                 **31**      **87.1**   **62**     **71.0**   **H/**                     

  **TOTAL**       **15508**   **83.5**   **6919**   **81.9**   **7903**   **71.5**   **10948**   **73.5**   **11051**   **80.9**   **4683**   **78.4**   **5965**   **79.2**       
  --------------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- --- ---

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                                   
  AIRPORT \***                                                                                                                                                                                                

  **SCHEDULED\   **ATL**    **BOS**    **BWI**     **CLT**    **CVG**     **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**    **IAD**    **IAH**    **JFK**    **LAS**    **LAX**    **LGA**    **MCO**
  ARRIVAL TIME**                                                                                                                                                                                              

  **600 - 659    **88.5**   **68.5**   **100.0**   **86.8**   **100.0**   **J/**     **84.6**   **81.7**   **90.9**   **75.5**   **J/**     **86.2**   **95.7**   **81.9**   **80.4**   **89.0**   **95.0**   **86.1**
  AM**                                                                                                                                                                                                        

  **700 - 759    **81.7**   **76.2**   **81.9**    **80.2**   **66.2**    **78.3**   **83.5**   **87.0**   **75.9**   **87.5**   **91.0**   **89.1**   **90.8**   **75.9**   **95.3**   **91.9**   **69.8**   **93.9**
  AM**                                                                                                                                                                                                        

  **800 - 859    **67.9**   **81.1**   **82.5**    **80.7**   **71.6**    **70.8**   **88.5**   **83.1**   **79.7**   **80.5**   **89.4**   **87.0**   **88.4**   **85.2**   **88.7**   **88.6**   **76.0**   **87.0**
  AM**                                                                                                                                                                                                        

  **900 - 959    **72.6**   **74.7**   **87.7**    **80.9**   **83.6**    **79.7**   **82.3**   **82.1**   **80.5**   **87.1**   **85.1**   **83.8**   **87.6**   **84.4**   **87.0**   **88.7**   **77.1**   **83.8**
  AM**                                                                                                                                                                                                        

  **1000 - 1059  **72.3**   **73.7**   **83.0**    **75.1**   **72.0**    **71.0**   **79.4**   **82.7**   **80.6**   **82.1**   **80.9**   **85.4**   **88.5**   **78.3**   **82.6**   **86.2**   **73.4**   **78.2**
  AM**                                                                                                                                                                                                        

  **1100 - 1159  **74.7**   **75.6**   **84.8**    **82.8**   **80.5**    **77.3**   **80.3**   **82.7**   **79.8**   **82.7**   **73.0**   **79.5**   **89.0**   **75.9**   **84.6**   **85.9**   **73.6**   **79.5**
  AM**                                                                                                                                                                                                        

  **1200 - 1259  **73.1**   **74.7**   **81.6**    **78.9**   **70.1**    **72.3**   **80.0**   **80.2**   **79.6**   **78.3**   **74.7**   **83.8**   **83.6**   **74.0**   **83.0**   **85.2**   **68.1**   **82.4**
  PM**                                                                                                                                                                                                        

  **100 - 159    **69.9**   **76.9**   **81.5**    **80.8**   **64.4**    **78.6**   **80.2**   **81.4**   **74.7**   **70.1**   **75.0**   **83.9**   **85.0**   **74.6**   **81.6**   **83.7**   **70.7**   **81.4**
  PM**                                                                                                                                                                                                        

  **200 - 259    **69.4**   **74.5**   **83.0**    **79.8**   **78.4**    **76.6**   **79.0**   **78.5**   **76.6**   **58.9**   **78.3**   **79.6**   **84.3**   **74.1**   **78.5**   **84.3**   **64.5**   **78.6**
  PM**                                                                                                                                                                                                        

  **300 - 359    **71.9**   **76.0**   **83.4**    **77.7**   **79.3**    **78.8**   **76.4**   **79.1**   **71.9**   **56.2**   **78.8**   **82.1**   **89.2**   **66.8**   **80.2**   **80.4**   **65.0**   **79.2**
  PM**                                                                                                                                                                                                        

  **400 - 459    **72.0**   **72.6**   **80.7**    **76.4**   **76.3**    **75.6**   **79.3**   **79.4**   **80.2**   **51.3**   **74.6**   **77.7**   **85.7**   **70.3**   **78.1**   **80.9**   **65.2**   **78.9**
  PM**                                                                                                                                                                                                        

  **500 - 559    **73.9**   **71.8**   **76.9**    **74.1**   **61.0**    **77.1**   **75.8**   **78.2**   **74.3**   **46.3**   **72.5**   **82.9**   **81.9**   **67.8**   **75.6**   **79.3**   **66.3**   **76.6**
  PM**                                                                                                                                                                                                        

  **600 - 659    **73.1**   **73.2**   **76.0**    **74.9**   **70.5**    **70.7**   **74.6**   **77.4**   **75.3**   **50.0**   **69.9**   **74.5**   **84.3**   **55.9**   **79.5**   **82.2**   **63.4**   **75.5**
  PM**                                                                                                                                                                                                        

  **700 - 759    **66.5**   **68.6**   **78.5**    **66.5**   **63.3**    **77.3**   **71.9**   **77.3**   **74.7**   **48.3**   **74.9**   **78.6**   **85.1**   **60.1**   **76.9**   **78.5**   **62.6**   **78.3**
  PM**                                                                                                                                                                                                        

  **800 - 859    **70.6**   **70.1**   **75.5**    **74.4**   **63.3**    **75.7**   **74.0**   **78.9**   **73.3**   **44.2**   **68.0**   **76.2**   **83.6**   **63.3**   **79.9**   **79.1**   **61.2**   **73.6**
  PM**                                                                                                                                                                                                        

  **900 - 959    **77.0**   **69.2**   **77.5**    **72.9**   **68.0**    **70.7**   **74.7**   **74.1**   **70.8**   **43.5**   **68.4**   **79.9**   **81.4**   **72.4**   **81.0**   **78.5**   **59.3**   **75.5**
  PM**                                                                                                                                                                                                        

  **1000 - 1059  **72.6**   **74.3**   **73.1**    **84.1**   **67.6**    **70.2**   **80.1**   **72.8**   **65.9**   **58.3**   **70.5**   **75.4**   **71.5**   **69.7**   **83.1**   **78.0**   **68.0**   **71.9**
  PM**                                                                                                                                                                                                        

  **1100 - 559   **78.0**   **70.7**   **80.5**    **66.4**   **71.4**    **62.3**   **78.8**   **75.6**   **67.8**   **68.2**   **73.8**   **71.7**   **82.5**   **77.4**   **77.8**   **76.3**   **67.6**   **73.8**
  AM**                                                                                                                                                                                                        

  **TOTAL, ALL   **72.5**   **73.4**   **80.4**    **76.7**   **70.4**    **74.8**   **78.7**   **79.8**   **76.3**   **61.8**   **75.0**   **80.1**   **85.8**   **71.9**   **81.8**   **82.8**   **67.4**   **78.1**
  ARRIVALS,\                                                                                                                                                                                                  
  BY AIRPORT**                                                                                                                                                                                                
  -------------- ---------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport codes.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  --------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- -----------
  **ARRIVAL                                                                                                                                                        
  AIRPORT \***                                                                                                                                                     

  **SCHEDULED\    **MDW**    **MIA**    **MSP**    **ORD**    **PDX**    **PHL**    **PHX**    **SAN**    **SEA**    **SFO**    **SLC**    **STL**     **TPA**     **TOTAL**
  ARRIVAL TIME**                                                                                                                                                   

  **600 - 659     **72.7**   **78.1**   **86.6**   **78.3**   **65.1**   **90.0**   **54.5**   **90.5**   **68.3**   **88.0**   **80.7**   **100.0**   **J/**      **84.0**
  AM**                                                                                                                                                             

  **700 - 759     **83.4**   **90.2**   **72.6**   **75.8**   **74.2**   **88.5**   **87.2**   **91.6**   **73.5**   **90.8**   **87.0**   **91.6**    **100.0**   **82.7**
  AM**                                                                                                                                                             

  **800 - 859     **80.9**   **85.2**   **77.7**   **71.5**   **90.4**   **80.9**   **90.4**   **90.9**   **84.9**   **90.5**   **83.6**   **81.1**    **94.8**    **79.9**
  AM**                                                                                                                                                             

  **900 - 959     **85.7**   **78.2**   **79.4**   **71.9**   **85.5**   **80.7**   **92.0**   **87.5**   **77.4**   **79.4**   **82.5**   **80.9**    **84.4**    **81.7**
  AM**                                                                                                                                                             

  **1000 - 1059   **84.5**   **79.3**   **79.6**   **71.9**   **88.9**   **75.9**   **83.1**   **82.8**   **75.6**   **70.4**   **85.9**   **78.4**    **78.8**    **79.1**
  AM**                                                                                                                                                             

  **1100 - 1159   **81.2**   **62.6**   **75.9**   **74.6**   **76.0**   **76.1**   **85.5**   **84.8**   **68.6**   **67.5**   **86.1**   **83.7**    **82.2**    **79.3**
  AM**                                                                                                                                                             

  **1200 - 1259   **88.0**   **75.3**   **77.7**   **74.4**   **81.3**   **80.5**   **87.0**   **86.5**   **78.5**   **66.8**   **81.0**   **82.9**    **77.6**    **78.4**
  PM**                                                                                                                                                             

  **100 - 159     **84.2**   **75.6**   **76.4**   **74.5**   **81.0**   **72.8**   **82.7**   **81.8**   **76.2**   **64.2**   **81.5**   **85.4**    **79.2**    **77.4**
  PM**                                                                                                                                                             

  **200 - 259     **84.2**   **76.7**   **77.6**   **71.3**   **81.2**   **78.0**   **81.2**   **82.1**   **73.9**   **69.4**   **80.7**   **85.3**    **79.1**    **76.6**
  PM**                                                                                                                                                             

  **300 - 359     **82.2**   **73.6**   **75.6**   **72.6**   **79.3**   **74.2**   **85.7**   **82.6**   **69.7**   **69.7**   **86.1**   **74.9**    **78.9**    **76.3**
  PM**                                                                                                                                                             

  **400 - 459     **79.4**   **78.4**   **76.5**   **71.9**   **80.1**   **66.0**   **85.0**   **86.3**   **75.4**   **69.5**   **81.1**   **85.7**    **76.7**    **76.2**
  PM**                                                                                                                                                             

  **500 - 559     **81.0**   **66.1**   **77.5**   **69.7**   **80.2**   **68.0**   **80.8**   **78.7**   **69.3**   **74.6**   **72.7**   **74.4**    **80.1**    **74.2**
  PM**                                                                                                                                                             

  **600 - 659     **74.5**   **66.0**   **75.9**   **67.4**   **79.0**   **69.5**   **83.5**   **81.1**   **72.8**   **76.0**   **77.2**   **77.1**    **74.7**    **73.7**
  PM**                                                                                                                                                             

  **700 - 759     **75.0**   **67.3**   **82.8**   **61.4**   **76.8**   **65.8**   **78.2**   **77.8**   **65.8**   **72.0**   **73.5**   **71.9**    **81.4**    **71.4**
  PM**                                                                                                                                                             

  **800 - 859     **77.3**   **68.3**   **72.1**   **64.2**   **69.4**   **68.5**   **79.1**   **77.0**   **68.5**   **70.1**   **78.5**   **75.4**    **80.4**    **72.8**
  PM**                                                                                                                                                             

  **900 - 959     **75.3**   **66.6**   **71.7**   **69.7**   **71.3**   **71.9**   **81.7**   **70.8**   **67.4**   **73.2**   **71.6**   **67.4**    **73.9**    **72.1**
  PM**                                                                                                                                                             

  **1000 - 1059   **71.3**   **68.3**   **48.6**   **67.7**   **71.4**   **70.5**   **77.2**   **75.5**   **71.4**   **70.0**   **70.0**   **69.9**    **77.0**    **72.0**
  PM**                                                                                                                                                             

  **1100 - 559    **74.1**   **67.3**   **80.2**   **78.2**   **72.4**   **69.0**   **77.9**   **79.9**   **65.7**   **80.1**   **76.4**   **80.8**    **78.8**    **74.1**
  AM**                                                                                                                                                             

  **TOTAL, ALL    **80.4**   **73.1**   **76.7**   **71.0**   **77.9**   **72.9**   **83.5**   **81.9**   **71.5**   **73.5**   **80.9**   **78.4**    **79.2**    **76.4**
  ARRIVALS,\                                                                                                                                                       
  BY AIRPORT**                                                                                                                                                     
  --------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- -----------
  **DEPARTURE                                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                                                

  **SCHEDULED\   **ATL**    **BOS**     **BWI**    **CLT**    **CVG**    **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**    **IAD**    **IAH**    **JFK**    **LAS**    **LAX**    **LGA**     **MCO**
  DEPARTURE                                                                                                                                                                                                   
  TIME**                                                                                                                                                                                                      

  **600 - 659    **90.7**   **89.7**    **91.6**   **93.3**   **91.4**   **87.2**   **95.4**   **87.5**   **91.9**   **90.5**   **96.1**   **90.9**   **91.9**   **91.2**   **96.8**   **93.0**   **87.8**    **93.1**
  AM**                                                                                                                                                                                                        

  **700 - 759    **90.1**   **89.0**    **89.4**   **89.7**   **78.0**   **83.0**   **96.1**   **86.5**   **87.1**   **87.1**   **93.9**   **92.9**   **92.7**   **88.7**   **94.5**   **92.5**   **86.6**    **90.2**
  AM**                                                                                                                                                                                                        

  **800 - 859    **89.2**   **82.6**    **82.2**   **92.8**   **65.4**   **86.8**   **83.9**   **83.5**   **85.8**   **83.2**   **93.8**   **84.0**   **92.6**   **82.8**   **91.2**   **90.8**   **80.1**    **93.8**
  AM**                                                                                                                                                                                                        

  **900 - 959    **80.2**   **78.0**    **86.9**   **86.1**   **75.0**   **81.8**   **86.2**   **81.3**   **84.8**   **83.0**   **89.9**   **83.5**   **89.4**   **83.3**   **86.9**   **83.2**   **80.0**    **89.6**
  AM**                                                                                                                                                                                                        

  **1000 - 1059  **81.1**   **80.6**    **86.6**   **74.6**   **78.7**   **82.9**   **82.9**   **78.1**   **84.3**   **81.0**   **82.8**   **91.8**   **91.5**   **88.9**   **82.2**   **85.8**   **79.2**    **85.0**
  AM**                                                                                                                                                                                                        

  **1100 - 1159  **80.9**   **77.8**    **75.7**   **81.3**   **70.4**   **81.7**   **79.9**   **77.1**   **85.2**   **83.6**   **80.9**   **88.9**   **88.2**   **81.0**   **83.1**   **85.4**   **77.2**    **80.8**
  AM**                                                                                                                                                                                                        

  **1200 - 1259  **78.7**   **81.0**    **78.5**   **77.8**   **72.3**   **77.3**   **77.4**   **76.0**   **80.8**   **84.1**   **71.0**   **81.7**   **90.4**   **80.8**   **79.9**   **82.4**   **77.4**    **79.1**
  PM**                                                                                                                                                                                                        

  **100 - 159    **78.4**   **78.6**    **75.9**   **78.5**   **75.0**   **77.7**   **77.5**   **73.8**   **81.6**   **77.8**   **70.3**   **75.0**   **89.7**   **81.9**   **77.8**   **80.5**   **72.4**    **81.6**
  PM**                                                                                                                                                                                                        

  **200 - 259    **72.7**   **78.1**    **73.1**   **80.1**   **70.2**   **80.7**   **77.0**   **74.2**   **80.3**   **76.0**   **76.6**   **76.5**   **86.8**   **73.4**   **78.1**   **80.9**   **77.3**    **76.0**
  PM**                                                                                                                                                                                                        

  **300 - 359    **73.8**   **73.9**    **75.9**   **68.4**   **65.9**   **77.6**   **74.1**   **75.6**   **77.6**   **61.9**   **70.6**   **80.8**   **87.3**   **73.2**   **72.1**   **81.6**   **74.3**    **74.9**
  PM**                                                                                                                                                                                                        

  **400 - 459    **75.9**   **73.5**    **75.0**   **78.6**   **73.7**   **79.2**   **74.6**   **75.8**   **71.3**   **55.8**   **77.2**   **80.0**   **89.3**   **74.5**   **73.9**   **82.6**   **72.0**    **75.3**
  PM**                                                                                                                                                                                                        

  **500 - 559    **77.9**   **70.0**    **76.0**   **77.6**   **79.8**   **80.5**   **72.3**   **74.5**   **81.1**   **55.2**   **67.9**   **79.0**   **81.3**   **72.0**   **72.8**   **80.6**   **71.9**    **78.4**
  PM**                                                                                                                                                                                                        

  **600 - 659    **77.2**   **71.2**    **71.4**   **76.4**   **51.0**   **75.6**   **75.1**   **78.0**   **68.8**   **53.0**   **66.8**   **77.9**   **80.8**   **71.7**   **73.2**   **82.1**   **70.6**    **70.8**
  PM**                                                                                                                                                                                                        

  **700 - 759    **73.5**   **75.7**    **64.5**   **73.0**   **69.1**   **79.1**   **76.6**   **72.6**   **78.6**   **57.1**   **64.9**   **73.8**   **83.6**   **66.9**   **76.5**   **85.6**   **69.7**    **75.7**
  PM**                                                                                                                                                                                                        

  **800 - 859    **76.1**   **75.4**    **73.3**   **80.1**   **59.1**   **77.5**   **63.5**   **75.0**   **62.3**   **56.3**   **61.4**   **83.1**   **80.1**   **67.1**   **76.0**   **79.9**   **69.7**    **73.5**
  PM**                                                                                                                                                                                                        

  **900 - 959    **77.6**   **100.0**   **69.7**   **53.1**   **62.5**   **84.2**   **78.9**   **75.5**   **80.3**   **46.7**   **73.0**   **74.6**   **90.4**   **63.3**   **77.4**   **85.0**   **67.5**    **70.4**
  PM**                                                                                                                                                                                                        

  **1000 - 1059  **77.2**   **J/**      **J/**     **81.3**   **J/**     **J/**     **70.6**   **73.8**   **87.4**   **66.7**   **J/**     **77.9**   **91.6**   **77.1**   **83.9**   **91.1**   **100.0**   **100.0**
  PM**                                                                                                                                                                                                        

  **1100 - 559   **J/**     **90.5**    **90.0**   **J/**     **J/**     **92.6**   **90.5**   **85.8**   **93.5**   **84.9**   **J/**     **96.8**   **94.6**   **89.2**   **92.0**   **83.4**   **90.3**    **87.2**
  AM**                                                                                                                                                                                                        

  **TOTAL, ALL   **78.9**   **79.1**    **78.8**   **80.8**   **69.7**   **81.2**   **79.2**   **77.5**   **81.6**   **72.1**   **78.4**   **81.7**   **87.9**   **77.2**   **81.2**   **85.1**   **76.6**    **81.3**
  DEPARTURES,\                                                                                                                                                                                                
  BY AIRPORT**                                                                                                                                                                                                
  -------------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  --------------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -----------
  **DEPARTURE                                                                                                                                                     
  AIRPORT \***                                                                                                                                                    

  **SCHEDULED\    **MDW**    **MIA**     **MSP**    **ORD**    **PDX**    **PHL**    **PHX**    **SAN**    **SEA**    **SFO**    **SLC**    **STL**    **TPA**    **TOTAL**
  DEPARTURE                                                                                                                                                       
  TIME**                                                                                                                                                          

  **600 - 659     **87.7**   **96.3**    **88.7**   **80.7**   **91.4**   **87.7**   **96.4**   **95.6**   **89.3**   **92.4**   **96.4**   **93.3**   **97.2**   **91.0**
  AM**                                                                                                                                                            

  **700 - 759     **87.0**   **90.5**    **89.2**   **80.0**   **87.1**   **86.7**   **92.8**   **94.1**   **85.7**   **91.8**   **89.5**   **91.5**   **95.5**   **89.2**
  AM**                                                                                                                                                            

  **800 - 859     **79.0**   **92.6**    **85.2**   **77.9**   **89.0**   **85.4**   **91.7**   **90.2**   **87.4**   **88.5**   **88.1**   **86.8**   **94.9**   **85.8**
  AM**                                                                                                                                                            

  **900 - 959     **81.0**   **79.1**    **83.4**   **73.7**   **85.2**   **82.6**   **88.1**   **87.6**   **81.2**   **85.4**   **85.2**   **82.5**   **94.2**   **83.0**
  AM**                                                                                                                                                            

  **1000 - 1059   **77.5**   **80.9**    **82.3**   **72.5**   **84.3**   **80.1**   **85.8**   **84.0**   **76.6**   **78.7**   **85.1**   **78.3**   **84.7**   **82.0**
  AM**                                                                                                                                                            

  **1100 - 1159   **77.0**   **75.0**    **80.6**   **68.4**   **86.6**   **80.2**   **85.5**   **83.6**   **78.3**   **69.2**   **85.8**   **80.5**   **81.7**   **80.1**
  AM**                                                                                                                                                            

  **1200 - 1259   **77.3**   **67.3**    **79.7**   **74.0**   **78.9**   **74.3**   **84.1**   **82.7**   **73.6**   **70.5**   **88.0**   **81.3**   **81.1**   **78.7**
  PM**                                                                                                                                                            

  **100 - 159     **80.0**   **75.1**    **85.0**   **75.1**   **85.4**   **79.8**   **81.7**   **83.8**   **78.7**   **70.5**   **80.7**   **82.3**   **78.5**   **78.7**
  PM**                                                                                                                                                            

  **200 - 259     **71.1**   **70.2**    **77.3**   **69.0**   **82.9**   **74.8**   **81.2**   **86.7**   **72.5**   **65.8**   **81.3**   **84.7**   **75.1**   **76.4**
  PM**                                                                                                                                                            

  **300 - 359     **72.0**   **70.8**    **80.7**   **69.1**   **86.5**   **75.6**   **78.7**   **78.9**   **76.6**   **69.3**   **83.6**   **75.3**   **79.5**   **75.3**
  PM**                                                                                                                                                            

  **400 - 459     **70.1**   **73.7**    **74.7**   **67.2**   **79.8**   **67.8**   **82.3**   **82.8**   **81.9**   **75.4**   **78.7**   **70.8**   **77.1**   **75.6**
  PM**                                                                                                                                                            

  **500 - 559     **72.1**   **71.2**    **80.6**   **65.5**   **78.8**   **68.2**   **82.1**   **83.1**   **79.5**   **74.6**   **81.9**   **77.5**   **73.4**   **75.4**
  PM**                                                                                                                                                            

  **600 - 659     **69.4**   **63.2**    **77.1**   **64.2**   **75.3**   **70.9**   **76.3**   **80.3**   **77.3**   **75.5**   **65.6**   **72.0**   **77.1**   **73.2**
  PM**                                                                                                                                                            

  **700 - 759     **60.8**   **73.7**    **85.1**   **61.2**   **78.4**   **66.1**   **84.0**   **84.0**   **75.2**   **78.4**   **79.7**   **67.0**   **70.6**   **74.2**
  PM**                                                                                                                                                            

  **800 - 859     **68.9**   **68.4**    **89.8**   **60.7**   **81.8**   **77.4**   **78.9**   **83.3**   **72.1**   **78.2**   **80.1**   **72.2**   **80.0**   **72.0**
  PM**                                                                                                                                                            

  **900 - 959     **60.9**   **58.9**    **84.3**   **64.1**   **57.1**   **67.1**   **80.2**   **81.7**   **67.8**   **78.6**   **81.3**   **57.6**   **81.8**   **76.3**
  PM**                                                                                                                                                            

  **1000 - 1059   **J/**     **69.9**    **82.2**   **73.5**   **50.0**   **50.0**   **96.4**   **91.8**   **75.3**   **82.5**   **66.7**   **J/**     **J/**     **81.5**
  PM**                                                                                                                                                            

  **1100 - 559    **J/**     **100.0**   **94.3**   **89.1**   **86.3**   **88.6**   **87.1**   **J/**     **82.6**   **88.3**   **82.5**   **92.6**   **88.9**   **87.7**
  AM**                                                                                                                                                            

  **TOTAL, ALL    **75.3**   **74.5**    **82.6**   **70.4**   **84.0**   **77.3**   **84.3**   **85.8**   **79.6**   **78.4**   **83.4**   **80.6**   **82.7**   **79.4**
  DEPARTURES,\                                                                                                                                                    
  BY AIRPORT**                                                                                                                                                    
  --------------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MIN     
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **OH**      **6808**    **CVG-EWR**        **1500**       **23**        **95.65**        **73**     **80**

  **OH**      **6800**    **MSP-JFK**        **1540**       **31**        **93.55**        **74**     **58**

  **OH**      **6801**    **JFK-MSP**        **1415**       **30**        **93.33**        **61**     **48**

  **OH**      **6309**    **EWR-CVG**        **1722**       **23**        **91.30**        **80**     **81**

  **OH**      **6469**    **ATL-MOB**        **1620**       **23**        **91.30**        **43**     **38**

  **OH**      **6563**    **EWR-ATL**        **1920**       **24**        **87.50**        **67**     **43**

  **EV**      **5675**    **TRI-ATL**        **1829**       **16**        **87.50**        **30**     **20**

  **OO**      **4394**    **CVG-MSP**        **850**        **23**        **86.96**        **47**     **32**

  **OH**      **6468**    **MOB-ATL**        **1707**       **23**        **86.96**        **41**     **37**

  **OH**      **6296**    **DTW-CVG**        **1814**       **19**        **84.21**        **54**     **52**

  **OH**      **6805**    **CMH-CVG**        **1225**       **19**        **84.21**        **49**     **29**

  **OH**      **6476**    **RDU-LGA**        **1231**       **25**        **84.00**        **65**     **45**

  **OH**      **6309**    **CVG-FLL**        **2015**       **23**        **82.61**        **59**     **53**

  **OH**      **6566**    **MCO-CVG**        **1119**       **26**        **80.77**        **37**     **27**

  **OH**      **6357**    **JFK-DTW**        **2115**       **31**        **80.65**        **54**     **53**

  **AA**      **1555**    **JFK-MIA**        **1455**       **30**        **80.00**        **67**     **39**

  **OH**      **6811**    **PHL-CVG**        **1630**       **25**        **80.00**        **53**     **42**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------

> **\* See Appendix at end of this section for list of carrier codes.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 6. NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS I/
ARRIVING LATE 70% OF THE TIME OR MORE**

  ----------------- ------------------- ------------- ---------------------
  **CARRIER**       **NUMBER OF\        **REGULARLY   
                    REGULARLY SCHEDULED SCHEDULED     
                    FLIGHTS\            FLIGHTS\      
                    FOR WHICH\          LATE 70% OF   
                    CARRIER REPORTED    THE TIME OR   
                    DATA**              MORE D/**     

                                        **NUMBER**    **PERCENTAGE**

  **COMAIR**        **439**             **36**        **8.2**

  **HAWAIIAN**      **198**             **2**         **1.0**

  **ALASKA**        **375**             **2**         **0.5**

  **ATLANTIC        **807**             **4**         **0.5**
  SOUTHEAST**                                         

  **EXPRESSJET**    **820**             **4**         **0.5**

  **SKYWEST**       **1,510**           **5**         **0.3**

  **PINNACLE**      **735**             **2**         **0.3**

  **CONTINENTAL**   **739**             **2**         **0.3**

  **AMERICAN        **1,176**           **3**         **0.3**
  EAGLE**                                             

  **JETBLUE**       **524**             **1**         **0.2**

  **US AIRWAYS**    **1,228**           **2**         **0.2**

  **AMERICAN**      **1,586**           **2**         **0.1**

  **DELTA**         **1,236**           **1**         **0.1**

  **SOUTHWEST**     **3,282**           **1**         **0.0**

  **UNITED**        **1,038**           **0**         **0.0**

  **NORTHWEST**     **757**             **0**         **0.0**

  **AIRTRAN**       **641**             **0**         **0.0**

  **MESA**          **640**             **0**         **0.0**

  **FRONTIER**      **243**             **0**         **0.0**

  **TOTAL**         **17,974**          **67**        **0.4**
  ----------------- ------------------- ------------- ---------------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ------------------------------ ------------ ---------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**             **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**    **PERCENT\              **REPORTED\    
                                 ON-TIME**               OPERATIONS**                                            ON-TIME**               OPERATIONS**   

                                 **ARR.**     **DEP.**   **ARR.**       **DEP.**                                 **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **ABILENE TX (ABI)**           **80.7**     **81.1**   **212**        **212**            **CEDAR RAPIDS/IOWA   **68.1**     **75.4**   **752**        **752**
                                                                                           CITY IA (CID)**                                              

  **ADAK ISLAND AK (ADK)**       **66.7**     **66.7**   **9**          **9**              **CHAMPAIGN/URBANA IL **58.8**     **77.4**   **177**        **177**
                                                                                           (CMI)**                                                      

  **AGUADILLA PR (BQN)**         **72.4**     **84.9**   **105**        **106**            **CHARLESTON SC       **73.9**     **78.5**   **983**        **986**
                                                                                           (CHS)**                                                      

  **AKRON/CANTON OH (CAK)**      **70.3**     **76.1**   **734**        **736**            **CHARLESTON/DUNBAR   **73.4**     **76.1**   **301**        **301**
                                                                                           WV (CRW)**                                                   

  **ALBANY GA (ABY)**            **75.3**     **83.1**   **77**         **77**             **CHARLOTTE AMALIE VI **66.7**     **76.8**   **315**        **315**
                                                                                           (STT)**                                                      

  **ALBANY NY (ALB)**            **75.3**     **79.9**   **932**        **934**            **CHARLOTTE NC        **76.7**     **80.8**   **9,895**      **9,890**
                                                                                           (CLT)**                                                      

  **ALBUQUERQUE NM (ABQ)**       **82.7**     **85.5**   **3,054**      **3,059**          **CHARLOTTESVILLE VA  **64.9**     **77.2**   **57**         **57**
                                                                                           (CHO)**                                                      

  **ALEXANDRIA LA (AEX)**        **79.4**     **84.8**   **165**        **165**            **CHATTANOOGA TN      **76.9**     **83.5**   **399**        **399**
                                                                                           (CHA)**                                                      

  **ALLENTOWN/BETHLEHEM/EASTON   **71.5**     **81.4**   **361**        **360**            **CHICAGO IL (MDW)**  **80.4**     **75.3**   **6,341**      **6,337**
  PA (ABE)**                                                                                                                                            

  **AMARILLO TX (AMA)**          **86.5**     **88.2**   **571**        **569**            **CHICAGO IL (ORD)**  **71.0**     **70.4**   **25,985**     **25,981**

  **ANCHORAGE AK (ANC)**         **60.8**     **70.7**   **1,201**      **1,205**          **CHICO CA (CIC)**    **70.9**     **70.1**   **117**        **117**

  **APPLETON WI (ATW)**          **69.6**     **78.2**   **388**        **390**            **CHRISTIANSTED VI    **80.5**     **78.0**   **41**         **41**
                                                                                           (STX)**                                                      

  **ASHEVILLE NC (AVL)**         **81.3**     **84.9**   **304**        **304**            **CLEVELAND OH        **76.0**     **81.9**   **4,446**      **4,452**
                                                                                           (CLE)**                                                      

  **ASHLAND WV (HTS)**           **47.2**     **71.7**   **53**         **53**             **CODY WY (COD)**     **78.8**     **91.8**   **85**         **85**

  **ASPEN CO (ASE)**             **61.4**     **63.7**   **599**        **597**            **COLLEGE             **73.9**     **81.8**   **88**         **88**
                                                                                           STATION/BRYAN TX                                             
                                                                                           (CLL)**                                                      

  **ATLANTA GA (ATL)**           **72.5**     **78.9**   **33,320**     **33,354**         **COLORADO SPRINGS CO **80.5**     **86.5**   **1,072**      **1,072**
                                                                                           (COS)**                                                      

  **AUGUSTA GA (AGS)**           **70.6**     **75.4**   **211**        **211**            **COLUMBIA SC (CAE)** **69.7**     **78.4**   **872**        **872**

  **AUSTIN TX (AUS)**            **82.5**     **88.1**   **3,622**      **3,620**          **COLUMBUS GA (CSG)** **68.7**     **80.0**   **115**        **115**

  **BAKERSFIELD CA (BFL)**       **84.4**     **90.2**   **275**        **275**            **COLUMBUS MS (GTR)** **76.7**     **83.7**   **86**         **86**

  **BALTIMORE MD (BWI)**         **80.4**     **78.8**   **8,036**      **8,037**          **COLUMBUS OH (CMH)** **74.9**     **77.9**   **2,581**      **2,583**

  **BANGOR ME (BGR)**            **65.1**     **79.0**   **232**        **233**            **CORDOVA AK (CDV)**  **49.2**     **55.7**   **61**         **61**

  **BARROW AK (BRW)**            **80.0**     **66.7**   **60**         **60**             **CORPUS CHRISTI TX   **86.0**     **90.3**   **566**        **565**
                                                                                           (CRP)**                                                      

  **BATON ROUGE LA (BTR)**       **77.8**     **81.0**   **608**        **606**            **COVINGTON KY        **70.4**     **69.7**   **6,052**      **6,048**
                                                                                           (CVG)**                                                      

  **BEND/REDMOND OR (RDM)**      **80.0**     **79.2**   **260**        **260**            **CRESCENT CITY CA    **70.0**     **61.3**   **80**         **80**
                                                                                           (CEC)**                                                      

  **BETHEL AK (BET)**            **77.3**     **76.1**   **88**         **88**             **DALLAS TX (DAL)**   **86.1**     **82.8**   **4,241**      **4,242**

  **BILLINGS MT (BIL)**          **79.1**     **84.5**   **330**        **330**            **DALLAS/FT.WORTH TX  **79.8**     **77.5**   **21,901**     **21,894**
                                                                                           (DFW)**                                                      

  **BINGHAMTON/ENDCT/JHNSN CTY   **77.4**     **80.6**   **62**         **62**             **DAYTON OH (DAY)**   **70.4**     **78.4**   **1,262**      **1,261**
  NY (BGM)**                                                                                                                                            

  **BIRMINGHAM AL (BHM)**        **74.9**     **81.8**   **1,735**      **1,736**          **DAYTONA BEACH FL    **65.3**     **76.9**   **121**        **121**
                                                                                           (DAB)**                                                      

  **BISMARCK/MANDAN ND (BIS)**   **78.7**     **79.3**   **150**        **150**            **DEADHORSE AK        **80.0**     **73.3**   **60**         **60**
                                                                                           (SCC)**                                                      

  **BLOOMINGTON IL (BMI)**       **69.8**     **74.7**   **368**        **367**            **DENVER CO (DEN)**   **78.7**     **79.2**   **19,447**     **19,454**

  **BOISE ID (BOI)**             **76.9**     **83.0**   **1,280**      **1,280**          **DES MOINES IA       **69.4**     **77.9**   **1,328**      **1,328**
                                                                                           (DSM)**                                                      

  **BOSTON MA (BOS)**            **73.4**     **79.1**   **8,985**      **8,978**          **DETROIT MI (DTW)**  **76.3**     **81.6**   **11,823**     **11,806**

  **BOZEMAN MT (BZN)**           **75.6**     **86.2**   **414**        **412**            **DOTHAN AL (DHN)**   **69.8**     **82.8**   **116**        **116**

  **BRISTOL/KNGSPRT/JHNSN CTY TN **74.9**     **81.9**   **167**        **166**            **DUBUQUE IA (DBQ)**  **62.5**     **79.5**   **88**         **88**
  (TRI)**                                                                                                                                               

  **BROWNSVILLE TX (BRO)**       **89.1**     **93.8**   **128**        **128**            **DULUTH MN (DLH)**   **75.0**     **83.9**   **136**        **137**

  **BRUNSWICK GA (BQK)**         **69.2**     **77.9**   **78**         **77**             **DURANGO CO (DRO)**  **78.7**     **81.6**   **244**        **244**

  **BUFFALO NY (BUF)**           **74.0**     **76.6**   **2,100**      **2,102**          **EAGLE CO (EGE)**    **68.8**     **75.6**   **480**        **480**

  **BURBANK CA (BUR)**           **84.5**     **86.3**   **2,458**      **2,460**          **EL CENTRO CA        **94.7**     **98.2**   **57**         **57**
                                                                                           (IPL)**                                                      

  **BURLINGTON VT (BTV)**        **73.7**     **80.4**   **419**        **419**            **EL PASO TX (ELP)**  **83.9**     **88.1**   **1,701**      **1,702**

  **BUTTE MT (BTM)**             **67.7**     **83.9**   **62**         **62**             **ELKO NV (EKO)**     **80.5**     **91.1**   **123**        **123**

  **CARLSBAD CA (CLD)**          **91.2**     **90.7**   **182**        **182**            **ELMIRA/CORNING NY   **75.9**     **86.6**   **112**        **112**
                                                                                           (ELM)**                                                      

  **CASPER WY (CPR)**            **78.2**     **78.2**   **174**        **174**            **ERIE PA (ERI)**     **60.3**     **69.0**   **116**        **116**

  **CEDAR CITY UT (CDC)**        **78.9**     **86.0**   **57**         **57**             **EUGENE OR (EUG)**   **80.4**     **84.3**   **409**        **408**
  ------------------------------ ------------ ---------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  -------------------------- ------------ ---------- -------------- ------------ ----- ---------------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**         **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**           **PERCENT\              **REPORTED\    
                             ON-TIME**               OPERATIONS**                                                   ON-TIME**               OPERATIONS**   

                             **ARR.**     **DEP.**   **ARR.**       **DEP.**                                        **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **EUREKA/ARCATA CA (ACV)** **73.8**     **77.0**   **290**        **291**            **JACKSONVILLE FL (JAX)**    **77.1**     **83.6**   **2,472**      **2,476**

  **EVANSVILLE IN (EVV)**    **72.6**     **80.4**   **445**        **443**            **JACKSONVILLE/CAMP LEJEUNE  **60.0**     **73.3**   **90**         **90**
                                                                                       NC (OAJ)**                                                          

  **FAIRBANKS AK (FAI)**     **69.4**     **78.7**   **314**        **314**            **JUNEAU AK (JNU)**          **58.3**     **52.3**   **302**        **302**

  **FARGO ND (FAR)**         **73.0**     **81.9**   **281**        **282**            **KAHULUI HI (OGG)**         **89.3**     **90.6**   **1,730**      **1,730**

  **FAYETTEVILLE AR (XNA)**  **65.9**     **73.9**   **1,124**      **1,125**          **KALAMAZOO MI (AZO)**       **59.4**     **77.2**   **187**        **189**

  **FAYETTEVILLE NC (FAY)**  **71.5**     **79.9**   **214**        **214**            **KALISPELL MT (FCA)**       **76.0**     **92.2**   **154**        **154**

  **FLAGSTAFF AZ (FLG)**     **97.2**     **97.2**   **107**        **107**            **KANSAS CITY MO (MCI)**     **80.3**     **84.3**   **4,270**      **4,271**

  **FLINT MI (FNT)**         **72.3**     **81.5**   **638**        **638**            **KETCHIKAN AK (KTN)**       **46.7**     **53.5**   **184**        **185**

  **FLORENCE SC (FLO)**      **77.4**     **86.5**   **53**         **52**             **KEY WEST FL (EYW)**        **62.9**     **73.9**   **89**         **88**

  **FORT LAUDERDALE FL       **75.0**     **78.4**   **5,611**      **5,615**          **KILLEEN TX (GRK)**         **68.0**     **80.6**   **100**        **98**
  (FLL)**                                                                                                                                                  

  **FORT SMITH AR (FSM)**    **79.4**     **84.1**   **252**        **252**            **KLAMATH FALLS OR (LMT)**   **71.8**     **71.0**   **124**        **124**

  **FORT WAYNE IN (FWA)**    **72.0**     **79.5**   **475**        **474**            **KNOXVILLE TN (TYS)**       **71.4**     **78.7**   **1,131**      **1,131**

  **FRESNO CA (FAT)**        **79.7**     **81.9**   **1,027**      **1,027**          **KODIAK AK (ADQ)**          **61.4**     **66.7**   **57**         **57**

  **FT. MYERS FL (RSW)**     **74.8**     **80.1**   **2,667**      **2,672**          **KONA HI (KOA)**            **86.7**     **89.2**   **1,125**      **1,125**

  **GAINESVILLE FL (GNV)**   **68.8**     **80.7**   **170**        **171**            **KOTZEBUE AK (OTZ)**        **74.7**     **75.8**   **91**         **91**

  **GILLETTE WY (GCC)**      **71.7**     **81.4**   **120**        **118**            **LA CROSSE WI (LSE)**       **62.7**     **69.5**   **118**        **118**

  **GRAND FORKS ND (GFK)**   **71.4**     **84.2**   **119**        **120**            **LAFAYETTE LA (LFT)**       **86.4**     **90.3**   **413**        **414**

  **GRAND JUNCTION CO        **84.4**     **85.1**   **424**        **424**            **LAKE CHARLES LA (LCH)**    **94.3**     **97.1**   **70**         **68**
  (GJT)**                                                                                                                                                  

  **GRAND RAPIDS MI (GRR)**  **74.2**     **80.6**   **1,267**      **1,270**          **LANSING MI (LAN)**         **67.8**     **77.2**   **149**        **149**

  **GREAT FALLS MT (GTF)**   **76.9**     **88.8**   **143**        **143**            **LAREDO TX (LRD)**          **82.9**     **86.5**   **193**        **193**

  **GREEN BAY/CLINTONVILLE   **68.3**     **78.3**   **527**        **526**            **LAS VEGAS NV (LAS)**       **81.8**     **81.2**   **12,963**     **12,967**
  WI (GRB)**                                                                                                                                               

  **GREENSBORO/HIGH POINT NC **68.7**     **79.5**   **887**        **889**            **LAWTON/FORT SILL OK        **86.3**     **86.3**   **80**         **80**
  (GSO)**                                                                              (LAW)**                                                             

  **GREENVILLE/SPARTANBURG   **74.8**     **82.0**   **852**        **849**            **LEWISTON ID (LWS)**        **77.6**     **77.6**   **49**         **49**
  SC (GSP)**                                                                                                                                               

  **GULFPORT/BILOXI MS       **76.4**     **86.3**   **556**        **554**            **LEXINGTON KY (LEX)**       **68.3**     **74.7**   **827**        **830**
  (GPT)**                                                                                                                                                  

  **GUNNISON CO (GUC)**      **78.3**     **87.6**   **161**        **161**            **LIHUE HI (LIH)**           **89.9**     **92.2**   **1,109**      **1,109**

  **HANCOCK/HOUGHTON MI      **71.0**     **74.2**   **31**         **31**             **LINCOLN NE (LNK)**         **74.0**     **83.7**   **208**        **208**
  (CMX)**                                                                                                                                                  

  **HARLINGEN/SAN BENITO TX  **87.4**     **89.8**   **364**        **364**            **LITTLE ROCK AR (LIT)**     **73.8**     **80.5**   **1,343**      **1,340**
  (HRL)**                                                                                                                                                  

  **HARRISBURG PA (MDT)**    **75.2**     **82.5**   **626**        **627**            **LONG BEACH CA (LGB)**      **79.7**     **84.1**   **1,270**      **1,268**

  **HARTFORD CT (BDL)**      **76.1**     **82.3**   **2,031**      **2,028**          **LONGVIEW/KILGOR/GLADWATR   **83.9**     **87.1**   **62**         **62**
                                                                                       TX (GGG)**                                                          

  **HELENA MT (HLN)**        **79.8**     **86.0**   **178**        **178**            **LOS ANGELES CA (LAX)**     **82.8**     **85.1**   **15,850**     **15,849**

  **HILO HI (ITO)**          **88.1**     **90.5**   **698**        **698**            **LOUISVILLE KY (SDF)**      **74.7**     **79.0**   **1,500**      **1,500**

  **HONOLULU HI (HNL)**      **85.5**     **89.2**   **4,821**      **4,818**          **LUBBOCK TX (LBB)**         **83.2**     **85.9**   **579**        **581**

  **HOUSTON TX (HOU)**       **84.0**     **82.6**   **4,578**      **4,578**          **LYNCHBURG VA (LYH)**       **75.0**     **87.5**   **48**         **48**

  **HOUSTON TX (IAH)**       **85.8**     **87.9**   **14,267**     **14,275**         **MADISON WI (MSN)**         **71.7**     **81.8**   **1,045**      **1,049**

  **HUNTSVILLE AL (HSV)**    **76.3**     **83.0**   **803**        **804**            **MANCHESTER NH (MHT)**      **78.7**     **80.6**   **1,253**      **1,255**

  **IDAHO FALLS ID (IDA)**   **75.7**     **83.7**   **263**        **263**            **MARQUETTE MI (MQT)**       **66.7**     **88.0**   **81**         **83**

  **INDIANAPOLIS IN (IND)**  **77.9**     **82.1**   **3,040**      **3,035**          **MEDFORD OR (MFR)**         **67.2**     **72.0**   **378**        **379**

  **INDIO/PALM SPRINGS CA    **86.1**     **88.7**   **1,059**      **1,058**          **MELBOURNE FL (MLB)**       **61.8**     **71.4**   **152**        **154**
  (PSP)**                                                                                                                                                  

  **INYOKERN CA (IYK)**      **97.3**     **95.9**   **75**         **74**             **MEMPHIS TN (MEM)**         **82.5**     **87.4**   **6,255**      **6,244**

  **ISLIP NY (ISP)**         **84.2**     **85.0**   **819**        **819**            **MERIDIAN MS (MEI)**        **76.8**     **80.4**   **56**         **56**

  **ITHACA/CORTLAND NY       **45.2**     **48.4**   **31**         **31**             **MIAMI FL (MIA)**           **73.1**     **74.5**   **5,439**      **5,439**
  (ITH)**                                                                                                                                                  

  **JACKSON WY (JAC)**       **65.0**     **65.7**   **331**        **327**            **MIDLAND/ODESSA TX (MAF)**  **85.6**     **89.7**   **439**        **438**

  **JACKSON/VICKSBURG MS     **79.5**     **87.3**   **1,076**      **1,075**          **MILWAUKEE WI (MKE)**       **73.3**     **79.1**   **3,198**      **3,200**
  (JAN)**                                                                                                                                                  
  -------------------------- ------------ ---------- -------------- ------------ ----- ---------------------------- ------------ ---------- -------------- ------------

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ---------------------------- ------------ ---------- -------------- ------------ ----- ------------------------- ------------ ----------- -------------- ------------
  **CITY (AIRPORT)**           **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**        **PERCENT\               **REPORTED\    
                               ON-TIME**               OPERATIONS**                                                ON-TIME**                OPERATIONS**   

                               **ARR.**     **DEP.**   **ARR.**       **DEP.**                                     **ARR.**     **DEP.**    **ARR.**       **DEP.**

  **MINNEAPOLIS/ST. PAUL MN    **76.7**     **82.6**   **9,475**      **9,456**          **RAPID CITY SD (RAP)**   **80.2**     **88.4**    **273**        **275**
  (MSP)**                                                                                                                                                  

  **MINOT ND (MOT)**           **65.2**     **80.9**   **89**         **89**             **REDDING CA (RDD)**      **68.3**     **67.7**    **123**        **124**

  **MISSION/MCALLEN/EDINBURG   **83.1**     **91.3**   **343**        **343**            **RENO NV (RNO)**         **83.4**     **86.1**    **1,702**      **1,702**
  TX (MFE)**                                                                                                                                               

  **MISSOULA MT (MSO)**        **71.6**     **80.3**   **229**        **229**            **RHINELANDER WI (RHI)**  **67.7**     **80.6**    **31**         **31**

  **MOBILE AL (MOB)**          **72.9**     **80.5**   **483**        **483**            **RICHMOND VA (RIC)**     **74.9**     **80.7**    **1,337**      **1,339**

  **MODESTO CA (MOD)**         **61.9**     **68.3**   **139**        **139**            **ROANOKE VA (ROA)**      **66.0**     **81.5**    **335**        **336**

  **MOLINE IL (MLI)**          **74.7**     **78.1**   **636**        **638**            **ROCHESTER MN (RST)**    **73.6**     **77.1**    **284**        **284**

  **MONROE LA (MLU)**          **83.5**     **84.6**   **176**        **175**            **ROCHESTER NY (ROC)**    **73.3**     **80.8**    **945**        **945**

  **MONTEREY CA (MRY)**        **82.4**     **83.0**   **507**        **507**            **ROCK SPRINGS WY (RKS)** **72.0**     **73.8**    **150**        **149**

  **MONTGOMERY AL (MGM)**      **82.2**     **85.2**   **297**        **297**            **ROSWELL NM (ROW)**      **80.7**     **87.5**    **88**         **88**

  **MONTROSE/DELTA CO (MTJ)**  **77.2**     **76.4**   **289**        **288**            **SACRAMENTO CA (SMF)**   **82.8**     **85.3**    **3,818**      **3,818**

  **MYRTLE BEACH SC (MYR)**    **71.8**     **75.6**   **316**        **316**            **SAGINAW/BAY             **70.6**     **78.6**    **221**        **220**
                                                                                         CITY/MIDLAND MI (MBS)**                                           

  **NASHVILLE TN (BNA)**       **79.5**     **81.9**   **4,290**      **4,296**          **SALT LAKE CITY UT       **80.9**     **83.4**    **11,051**     **11,054**
                                                                                         (SLC)**                                                           

  **NEW BERN/MOREHEAD/BEAUFORT **73.7**     **80.4**   **57**         **56**             **SAN ANTONIO TX (SAT)**  **81.2**     **86.4**    **3,337**      **3,334**
  NC (EWN)**                                                                                                                                               

  **NEW ORLEANS LA (MSY)**     **81.4**     **85.4**   **3,134**      **3,134**          **SAN DIEGO CA (SAN)**    **81.9**     **85.8**    **6,919**      **6,921**

  **NEW YORK NY (JFK)**        **71.9**     **77.2**   **9,177**      **9,158**          **SAN FRANCISCO CA        **73.5**     **78.4**    **10,948**     **10,945**
                                                                                         (SFO)**                                                           

  **NEW YORK NY (LGA)**        **67.4**     **76.6**   **8,679**      **8,677**          **SAN JOSE CA (SJC)**     **85.5**     **88.1**    **4,380**      **4,383**

  **NEWARK NJ (EWR)**          **61.8**     **72.1**   **10,159**     **10,150**         **SAN JUAN PR (SJU)**     **73.3**     **81.9**    **1,865**      **1,870**

  **NEWBURGH/POUGHKEEPSIE NY   **71.8**     **79.0**   **177**        **176**            **SAN LUIS OBISPO/PASO    **81.8**     **82.9**    **346**        **346**
  (SWF)**                                                                                ROBLES CA (SBP)**                                                 

  **NEWPORT NEWS/WILLIAMSBURG  **74.1**     **81.1**   **475**        **476**            **SANTA ANA CA (SNA)**    **84.3**     **86.7**    **3,780**      **3,785**
  VA (PHF)**                                                                                                                                               

  **NOME AK (OME)**            **72.5**     **75.8**   **91**         **91**             **SANTA BARBARA CA        **83.5**     **83.8**    **964**        **962**
                                                                                         (SBA)**                                                           

  **NORFOLK VA (ORF)**         **76.5**     **82.9**   **1,079**      **1,081**          **SANTA MARIA CA (SMX)**  **95.8**     **91.6**    **119**        **119**

  **NORTH BEND/COOS BAY OR     **66.1**     **62.1**   **124**        **124**            **SARASOTA/BRADENTON FL   **76.0**     **81.0**    **479**        **478**
  (OTH)**                                                                                (SRQ)**                                                           

  **OAKLAND CA (OAK)**         **85.7**     **85.3**   **4,243**      **4,245**          **SAVANNAH GA (SAV)**     **74.8**     **80.2**    **781**        **783**

  **OKLAHOMA CITY OK (OKC)**   **76.9**     **83.2**   **1,857**      **1,858**          **SCRANTON/WILKES-BARRE   **68.2**     **75.7**    **151**        **152**
                                                                                         PA (AVP)**                                                        

  **OMAHA NE (OMA)**           **78.4**     **85.1**   **2,037**      **2,037**          **SEATTLE WA (SEA)**      **71.5**     **79.6**    **7,903**      **7,905**

  **ONTARIO/SAN BERNARDINO CA  **83.4**     **85.1**   **2,058**      **2,058**          **SHREVEPORT LA (SHV)**   **80.5**     **86.6**    **538**        **537**
  (ONT)**                                                                                                                                                  

  **ORLANDO FL (MCO)**         **78.1**     **81.3**   **10,313**     **10,312**         **SIOUX CITY IA (SUX)**   **100.0**    **100.0**   **2**          **2**

  **OXNARD/VENTURA CA (OXR)**  **94.0**     **90.0**   **100**        **100**            **SIOUX FALLS SD (FSD)**  **72.7**     **80.2**    **461**        **460**

  **PANAMA CITY FL (PFN)**     **80.9**     **84.9**   **299**        **298**            **SITKA AK (SIT)**        **46.2**     **60.9**    **93**         **92**

  **PASCO/KENNEWICK/RICHLAND   **75.3**     **87.4**   **174**        **175**            **SOUTH BEND IN (SBN)**   **67.4**     **74.7**    **408**        **407**
  WA (PSC)**                                                                                                                                               

  **PENSACOLA FL (PNS)**       **80.7**     **84.8**   **734**        **731**            **SPOKANE WA (GEG)**      **70.8**     **76.7**    **1,025**      **1,026**

  **PEORIA IL (PIA)**          **72.4**     **83.3**   **413**        **412**            **SPRINGFIELD IL (SPI)**  **59.6**     **75.2**    **99**         **101**

  **PETERSBURG AK (PSG)**      **42.6**     **44.3**   **61**         **61**             **SPRINGFIELD MO (SGF)**  **71.3**     **78.0**    **822**        **823**

  **PHILADELPHIA PA (PHL)**    **72.9**     **77.3**   **7,814**      **7,809**          **ST. GEORGE UT (SGU)**   **82.8**     **91.8**    **256**        **256**

  **PHOENIX AZ (PHX)**         **83.5**     **84.3**   **15,508**     **15,505**         **ST. LOUIS MO (STL)**    **78.4**     **80.6**    **4,683**      **4,686**

  **PITTSBURGH PA (PIT)**      **73.5**     **78.8**   **3,065**      **3,067**          **STATE COLLEGE PA        **67.7**     **85.5**    **62**         **62**
                                                                                         (SCE)**                                                           

  **POCATELLO ID (PIH)**       **75.6**     **80.5**   **123**        **123**            **STEAMBOAT               **74.8**     **80.1**    **318**        **317**
                                                                                         SPRINGS/HAYDEN CO (HDN)**                                         

  **PONCE PR (PSE)**           **75.8**     **90.3**   **62**         **62**             **SUN                     **68.5**     **82.9**    **222**        **193**
                                                                                         VALLEY/HAILEY/KETCHUM ID                                          
                                                                                         (SUN)**                                                           

  **PORTLAND ME (PWM)**        **76.7**     **79.5**   **348**        **347**            **SYRACUSE NY (SYR)**     **70.5**     **76.6**    **708**        **713**

  **PORTLAND OR (PDX)**        **77.9**     **84.0**   **4,255**      **4,256**          **TALLAHASSEE FL (TLH)**  **77.2**     **81.2**    **377**        **377**

  **PROVIDENCE RI (PVD)**      **77.8**     **79.9**   **1,631**      **1,632**          **TAMPA FL (TPA)**        **79.2**     **82.7**    **5,965**      **5,969**

  **RALEIGH/DURHAM NC (RDU)**  **71.9**     **78.2**   **4,556**      **4,556**          **TELLURIDE CO (TEX)**    **80.4**     **82.4**    **51**         **51**
  ---------------------------- ------------ ---------- -------------- ------------ ----- ------------------------- ------------ ----------- -------------- ------------

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ------------------------------------------ ------------ ---------- -------------- -----------
  **CITY (AIRPORT)**                         **PERCENT\              **REPORTED\    
                                             ON-TIME**               OPERATIONS**   

                                             **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **TEXARKANA AR (TXK)**                     **81.7**     **87.1**   **93**         **93**

  **TOLEDO OH (TOL)**                        **63.6**     **80.7**   **88**         **88**

  **TRAVERSE CITY MI (TVC)**                 **72.5**     **81.6**   **240**        **239**

  **TUCSON AZ (TUS)**                        **81.7**     **88.7**   **1,835**      **1,837**

  **TULSA OK (TUL)**                         **77.6**     **83.3**   **1,814**      **1,810**

  **TWIN FALLS ID (TWF)**                    **71.3**     **73.7**   **122**        **152**

  **TYLER TX (TYR)**                         **79.1**     **88.7**   **115**        **115**

  **VALDOSTA GA (VLD)**                      **71.8**     **78.2**   **78**         **78**

  **VALPARAISO FL (VPS)**                    **70.7**     **76.9**   **427**        **428**

  **WACO TX (ACT)**                          **76.6**     **77.4**   **124**        **124**

  **WASHINGTON DC (DCA)**                    **74.8**     **81.2**   **6,927**      **6,924**

  **WASHINGTON DC (IAD)**                    **80.1**     **81.7**   **5,556**      **5,556**

  **WATERLOO IA (ALO)**                      **61.5**     **51.9**   **26**         **27**

  **WAUSAU/MARSHFIELD WI (CWA)**             **67.9**     **77.3**   **243**        **242**

  **WEST PALM BEACH/PALM BEACH FL (PBI)**    **70.9**     **77.7**   **2,542**      **2,546**

  **WHITE PLAINS NY (HPN)**                  **71.7**     **75.0**   **975**        **976**

  **WICHITA KS (ICT)**                       **75.2**     **83.9**   **1,107**      **1,107**

  **WILMINGTON NC (ILM)**                    **73.2**     **78.7**   **269**        **268**

  **WRANGELL AK (WRG)**                      **42.6**     **44.3**   **61**         **61**

  **YAKUTAT AK (YAK)**                       **44.3**     **54.1**   **61**         **61**

  **YUMA AZ (YUM)**                          **93.3**     **92.9**   **238**        **238**
  ------------------------------------------ ------------ ---------- -------------- -----------

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 8. OVERALL NUMBER AND PERCENTAGE OF FLIGHT CANCELLATIONS**

**BY CARRIER**

  ----------------- ------------ ------------- ------------- ----------- ------------- ------------ ------------- ------------- -------------
  **CARRIER A/**    **AT 31                                                            **AT ALL                                 
                    REPORTABLE                                                         REPORTABLE                               
                    AIRPORTS                                                           AIRPORTS                                 
                    B/**                                                               C/**                                     

                    **NUMBER OF\ **FLIGHT\     **FLIGHT\                 **PERCENT OF\ **NUMBER OF\ **FLIGHT\     **FLIGHT\     **PERCENT OF\
                    AIRPORTS\    OPERATIONS\   OPERATIONS\               OPERATIONS\   AIRPORTS\    OPERATIONS\   OPERATIONS\   OPERATIONS\
                    REPORTED**   SCHEDULED**   CANCELLED**               CANCELLED**   REPORTED**   SCHEDULED**   CANCELLED**   CANCELLED**

  **COMAIR**        **22**       **9,103**     **563**                   **6.2**       **78**       **12,713**    **791**       **6.2**

  **AMERICAN        **17**       **19,497**    **780**                   **4.0**       **109**      **34,937**    **1,431**     **4.1**
  EAGLE**                                                                                                                       

  **AMERICAN**      **29**       **38,624**    **1,410**                 **3.7**       **78**       **47,739**    **1,668**     **3.5**

  **ATLANTIC        **10**       **11,810**    **363**                   **3.1**       **113**      **23,307**    **789**       **3.4**
  SOUTHEAST**                                                                                                                   

  **PINNACLE**      **21**       **8,782**     **263**                   **3.0**       **118**      **22,287**    **697**       **3.1**

  **EXPRESSJET**    **21**       **12,340**    **403**                   **3.3**       **97**       **23,242**    **710**       **3.1**

  **SKYWEST**       **19**       **24,239**    **612**                   **2.5**       **143**      **44,443**    **1,320**     **3.0**

  **UNITED**        **29**       **26,740**    **628**                   **2.3**       **80**       **31,508**    **728**       **2.3**

  **MESA**          **20**       **9,847**     **201**                   **2.0**       **111**      **19,418**    **415**       **2.1**

  **US AIRWAYS**    **29**       **29,500**    **566**                   **1.9**       **77**       **35,934**    **674**       **1.9**

  **ALASKA**        **16**       **6,895**     **57**                    **0.8**       **46**       **11,212**    **210**       **1.9**

  **JETBLUE**       **18**       **10,804**    **187**                   **1.7**       **43**       **16,261**    **272**       **1.7**

  **SOUTHWEST**     **18**       **48,968**    **736**                   **1.5**       **64**       **96,109**    **1,598**     **1.7**

  **DELTA**         **30**       **29,708**    **503**                   **1.7**       **93**       **36,066**    **557**       **1.5**

  **AIRTRAN**       **24**       **13,929**    **130**                   **0.9**       **56**       **19,450**    **172**       **0.9**

  **CONTINENTAL**   **26**       **17,142**    **151**                   **0.9**       **59**       **21,298**    **177**       **0.8**

  **NORTHWEST**     **30**       **17,143**    **102**                   **0.6**       **89**       **22,945**    **154**       **0.7**

  **FRONTIER**      **22**       **5,764**     **25**                    **0.4**       **39**       **7,197**     **37**        **0.5**

  **HAWAIIAN**      **7**        **372**       **1**                     **0.3**       **15**       **6,273**     **30**        **0.5**

  **Total**                      **341,207**                 **7,681**   **2.3**       **Total**    **532,339**   **12,430**    **2.3**
  ----------------- ------------ ------------- ------------- ----------- ------------- ------------ ------------- ------------- -------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 9. CAUSES OF DELAY\*, BY CARRIER\*\***

  --------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------
                                                                                      **CAUSES                                                                                                
                                                                                      OF DELAY**                                                                                              

  CARRIER   TOTAL\    ONTIME   \%\      CANCELLED   \%\         DIVERTED   \%\        AIR\       \%\        EXTREME\   \%\        NATIONAL\   \%\         SECURITY\   \%\         LATE\       \%\
            RECORDS            ONTIME               CANCELLED              DIVERTED   CARRIER\   AIR\       WEATHER\   EXTREME\   AVIATION\   NATIONAL\   DELAY       SECURITY\   ARRIVING\   LATE\
                                                                                      DELAY      CARRIER\   DELAY      WEATHER\   SYSTEM\     AVIATION\               DELAY       AIRCRAFT\   ARRIVING\
                                                                                                 DELAY                 DELAY      DELAY       SYSTEM\                             DELAY       AIRCRAFT\
                                                                                                                                              DELAY                                           DELAY

  9E        22287     17368    77.93%   697         3.13%       72         0.32%      1015       4.56%      115        0.52%      1994        8.95%       3           0.01%       1023        4.59%

  AA        47739     36027    75.47%   1668        3.49%       117        0.25%      2777       5.82%      992        2.08%      3475        7.28%       7           0.02%       2676        5.61%

  AS        11212     8018     71.51%   210         1.87%       89         0.79%      668        5.96%      114        1.02%      1179        10.52%      9           0.08%       924         8.24%

  B6        16261     12183    74.92%   272         1.67%       45         0.28%      861        5.29%      45         0.28%      1569        9.65%       7           0.04%       1279        7.87%

  CO        21298     16490    77.43%   177         0.83%       30         0.14%      1106       5.19%      171        0.80%      2495        11.71%      45          0.21%       785         3.69%

  DL        36066     27972    77.56%   557         1.54%       77         0.21%      1555       4.31%      192        0.53%      3866        10.72%      2           0.01%       1845        5.12%

  EV        23307     15919    68.30%   789         3.39%       58         0.25%      1438       6.17%      179        0.77%      2397        10.28%      5           0.02%       2522        10.82%

  F9        7197      5493     76.32%   37          0.51%       5          0.07%      419        5.82%      21         0.29%      853         11.86%      0           0.00%       369         5.12%

  FL        19450     15053    77.39%   172         0.88%       35         0.18%      813        4.18%      21         0.11%      1755        9.02%       0           0.00%       1601        8.23%

  HA        6273      5697     90.82%   30          0.48%       9          0.14%      417        6.65%      6          0.09%      7           0.12%       3           0.05%       104         1.65%

  MQ        34937     25167    72.04%   1431        4.10%       66         0.19%      1710       4.89%      735        2.10%      2955        8.46%       2           0.00%       2871        8.22%

  NW        22945     17529    76.40%   154         0.67%       28         0.12%      1391       6.06%      167        0.73%      2784        12.13%      4           0.02%       887         3.87%

  OH        12713     7214     56.75%   791         6.22%       20         0.16%      1550       12.19%     898        7.06%      2077        16.34%      1           0.01%       163         1.28%

  OO        44443     33909    76.30%   1320        2.97%       226        0.51%      1663       3.74%      223        0.50%      3117        7.01%       14          0.03%       3972        8.94%

  UA        31508     24905    79.04%   728         2.31%       54         0.17%      1490       4.73%      168        0.53%      2258        7.17%       3           0.01%       1902        6.04%

  US        35934     27791    77.34%   674         1.88%       60         0.17%      1757       4.89%      76         0.21%      3644        10.14%      16          0.04%       1917        5.33%

  WN        96109     80058    83.30%   1598        1.66%       168        0.17%      3611       3.76%      518        0.54%      2873        2.99%       64          0.07%       7218        7.51%

  XE        23242     18547    79.80%   710         3.05%       58         0.25%      757        3.26%      150        0.65%      2173        9.35%       21          0.09%       825         3.55%

  YV        19418     14650    75.45%   415         2.14%       46         0.24%      2091       10.77%     293        1.51%      1315        6.77%       4           0.02%       604         3.11%

  TOTAL     532339    409990            12430                   1263                  27091                 5084                  42787                   209                     33485       

                               77.02%               2.33%                  0.24%                 5.09%                 0.96%                  8.04%                   0.04%                   6.29%
  --------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------

**\*Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**\*\* See Appendix at the end of this section for list of carrier
codes.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 10. OVERALL CAUSES OF DELAY\***

![](media/image5.wmf){width="7.91875in" height="5.43125in"}

**Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**Note: For additional airline-specific information, visit
[http://www.bts.gov](http://www.bts.gov/)**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 11. LIST OF REGULARLY SCHEDULED FLIGHTS WITH TARMAC DELAYS\*\*
OF 4 HOURS OR MORE, BY CARRIER**

  ------------ ----------- ----------- ---------------- ------------ -------------- -----------
  **CARRIER    **FLIGHT\   **ORIGIN\   **DESTINATION\   **DATE OF\   **SCHEDULED\   **MINUTES
  \***         NUMBER**    AIRPORT**   AIRPORT**        FLIGHT**     DEPARTURE      OF\
                                                                     TIME**         TARMAC
                                                                                    DELAY
                                                                                    \*\***

  OH           6331        CVG         PIT              01/28/2009   900            458

  US           468         CMH         PHX              01/28/2009   744            375

  EV           5613        CVG         MEM              01/28/2009   855            346

  EV           5615        CAK         ATL              01/28/2009   1035           299

  OH           6367        CVG         CHS              01/28/2009   840            298

  OH           6347        CVG         DCA              01/28/2009   700            289

  UA           331         CMH         ORD              01/28/2009   748            279

  OH           6295        CVG         DCA              01/28/2009   845            274

  FL           373         CMH         MCO              01/28/2009   800            272

  US           537         CMH         LAS              01/28/2009   700            272

  EV           5041        CAK         ATL              01/28/2009   640            264

  FL           812         CAK         RSW              01/28/2009   720            255

  AA           515         OKC         DFW              01/26/2009   1345           254

  OH           6442        CVG         CMH              01/28/2009   1110           250

  XE           2091        CVG         IAH              01/28/2009   610            246

  9E           5847        DAY         ATL              01/28/2009   600            241
  ------------ ----------- ----------- ---------------- ------------ -------------- -----------

**\*See Appendix at end of this section for list of carrier codes.**

**\*\*These times include the expected taxi-in and taxi-out times at
origin and destination airports.**

**JANUARY 2009**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 12. NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS WITH
TARMAC DELAYS\*\* OF 3 HOURS OR MORE, BY CARRIER**

  --------------- ------------------ ------------------- -------------------------
  **CARRIER\***   **NUMBER OF        **TARMAC DELAYS\*\* 
                  REGULARLY          3 HOURS OR LONGER** 
                  SCHEDULED FLIGHTS                      
                  REPORTED FROM                          
                  CARRIER**                              

                                     **NUMBERS**         **PERCENTAGE**

                                                         

  OH              12,713             11                  0.0009

  UA              31,508             10                  0.0003

  XE              23,242             6                   0.0003

  AA              47,739             12                  0.0003

  FL              19,450             4                   0.0002

  US              35,934             7                   0.0002

  OO              44,443             8                   0.0002

  9E              22,287             4                   0.0002

  NW              22,945             4                   0.0002

  MQ              34,937             5                   0.0001

  EV              23,307             3                   0.0001

  DL              36,066             4                   0.0001

  CO              21,298             2                   0.0001

  B6              16,261             1                   0.0001

  YV              19,418             1                   0.0001

  WN              96,109             4                   0.0000

  AS              11,212             0                   0.0000

  HA              6,273              0                   0.0000

  F9              7,197              0                   0.0000

  TOTAL           532,339            86                  0.0002
  --------------- ------------------ ------------------- -------------------------

**\* See Appendix at end of this section for list of carrier codes.**

**\*\*These times include the expected taxi-in and taxi-out times at
origin and destination airports.**

**[FOOTNOTES FOR TABLES 1 THROUGH 6 (FLIGHT DELAYS) AND 8
(CANCELLATIONS)]{.underline}**

**A** See Appendix for list of carrier codes.

**B** See Appendix for list of 31 airports for which data must be
reported. Data include all reported domestic flight operations to the 31
reportable airports (e.g., Albany to Atlanta, Toledo to Boston).

> **C** All domestic airports for which carriers reported data. Data
> include all reported domestic flight operations to the 31 reportable
> airports and from those airports to other destinations (e.g., Albany
> to Atlanta, and Atlanta to Albany). In addition, for carriers that
> reported data for their entire domestic systems, the data also include
> all reported domestic flight operations between non-required airports
> (e.g., Albany to Toledo).

**D** \"On time\" means an arrival less than 15 minutes after scheduled
arrival time; cancelled and diverted flights are not considered on-time
arrivals.

**E** \"On time\" means a departure less than 15 minutes after scheduled
departure time; cancelled flights are not considered on-time departures;
diverted flights may be on time or late departures, depending on actual
departure time.

**F** Incomplete data; percentage based on operations reported.

**G** Carrier did not report useable data.

**H** Carrier did not serve airport.

**I** Regularly scheduled flights are those for which the carrier
reported at least 15 operations for the month.

**J** Blanks in any time interval in Tables 3 and 4 indicate no arrival
operations (Table 3) or departure operations

> (Table 4) for domestic flights of the reporting carriers during that
> time period. Other carriers, including code-sharing partners, may
> operate during those periods.

**S** Carrier reported data for entire domestic system.

**V** Carrier reported data voluntarily.

**[APPENDIX]{.underline}**

NOTE: The Department of Transportation has screened the reporting
carriers\' data for completeness and verified all arithmetic data
elements computed by the carriers (e.g., length of delay). Individual
flight operations records with incorrect calculations, erroneous
city-pairs, or missing data elements were rejected and excluded from the
data base; such rejected records accounted for less than 0.01% of the
flight operations records submitted. Any errors in the data base with
respect to basic flight data \-- non-computed data elements such as
flight numbers, scheduled and actual arrival/departure times, days of
operation \-- are the responsibility of the reporting carrier.

+--------+-----------------------------+------------------------------+
|        | **[Airports Covered by the  | > **[Air Carriers Required   |
|        | Rule (14 CFR PART 234       | > to Report]{.underline}**   |
|        | \*)]{.underline}**          | >                            |
|        |                             | > **[Data to DOT and to CRS  |
|        | Atlanta: Hartsfield-Jackson | > Vendors \*]{.underline}**  |
|        | ATL                         | >                            |
|        |                             | > FL AirTran Airways         |
|        | Balt/Wash: Int'l Thurgood   | >                            |
|        | Marshall BWI                | > AS Alaska Airlines         |
|        |                             | >                            |
|        | Boston: Logan International | > AA American Airlines       |
|        | BOS                         | >                            |
|        |                             | > MQ American Eagle Airlines |
|        | Charlotte: Douglas CLT      | >                            |
|        |                             | > EV Atlantic Southeast      |
|        | Chicago: Midway MDW         | > Airlines                   |
|        |                             | >                            |
|        | Chicago: O\'Hare ORD        | > OH Comair                  |
|        |                             | >                            |
|        | Cincinnati: Greater         | > CO Continental Airlines    |
|        | Cincinnati CVG              | >                            |
|        |                             | > DL Delta Air Lines         |
|        | Dallas-Fort Worth:          | >                            |
|        | International DFW           | > XE ExpressJet Airlines     |
|        |                             | >                            |
|        | Denver: International DEN   | > F9 Frontier Airlines       |
|        |                             | >                            |
|        | Detroit: Metro Wayne County | > HA Hawaiian Airlines       |
|        | DTW                         | >                            |
|        |                             | > B6 JetBlue Airways         |
|        | Ft. Lauderdale:             | >                            |
|        | International FLL           | > YV Mesa Airlines           |
|        |                             | >                            |
|        | Houston: George Bush IAH    | > NW Northwest Airlines      |
|        |                             | >                            |
|        | Las Vegas: McCarran         | > OO SkyWest Airlines        |
|        | International LAS           | >                            |
|        |                             | > WN Southwest Airlines      |
|        | Los Angeles: International  | >                            |
|        | LAX                         | > UA United Airlines         |
|        |                             | >                            |
|        | Miami: International MIA    | > US US Airways              |
|        |                             | >                            |
|        | Minneapolis-St. Paul:       | > **[Air Carriers            |
|        | International MSP           | > Voluntarily                |
|        |                             | > Reporting]{.underline}**   |
|        | Newark: Liberty             | >                            |
|        | International EWR           | > **[Data to DOT and to CRS  |
|        |                             | > Vendors]{.underline}**     |
|        | New York: JFK International | >                            |
|        | JFK                         | > 9E Pinnacle Airlines (eff. |
|        |                             | > 01/08)                     |
|        | New York: LaGuardia LGA     |                              |
|        |                             | \* Based on the Bureau of    |
|        | Orlando: International MCO  | Transportation Statistics'   |
|        |                             | Technical Reporting          |
|        | Philadelphia: International | Directive #18, issued        |
|        | PHL                         | October 3, 2008, effective   |
|        |                             | January 1, 2009.             |
|        | Phoenix: Sky Harbor         |                              |
|        | International PHX           |                              |
|        |                             |                              |
|        | Portland: International PDX |                              |
|        |                             |                              |
|        | Salt Lake City:             |                              |
|        | International SLC           |                              |
|        |                             |                              |
|        | San Diego: Lindbergh Field  |                              |
|        | SAN                         |                              |
|        |                             |                              |
|        | San Francisco:              |                              |
|        | International SFO           |                              |
|        |                             |                              |
|        | Seattle-Tacoma:             |                              |
|        | International SEA           |                              |
|        |                             |                              |
|        | St. Louis : Lambert         |                              |
|        | International STL           |                              |
|        |                             |                              |
|        | Tampa: Tampa International  |                              |
|        | TPA                         |                              |
|        |                             |                              |
|        | Washington: Reagan National |                              |
|        | DCA                         |                              |
|        |                             |                              |
|        | Washington: Dulles IAD      |                              |
+--------+-----------------------------+------------------------------+

**[MISHANDLED BAGGAGE]{.underline}**

![](media/image6.wmf){width="1.6965277777777779in"
height="1.2361111111111112in"}

> Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JANUARY***

***MISHANDLED BAGGAGE REPORTS*** ***FILED BY PASSENGERS***

***U.S. AIRLINES***[^1]

+-----+--------------+----+-------+------+---+------+-------+------+
|     |              | *  |       |      |   | *    |       |      |
|     |              | *J |       |      |   | *JAN |       |      |
|     |              | AN |       |      |   | UARY |       |      |
|     |              | UA |       |      |   | 20   |       |      |
|     |              | RY |       |      |   | 08** |       |      |
|     |              | 20 |       |      |   |      |       |      |
|     |              | 09 |       |      |   |      |       |      |
|     |              | ** |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| ### | ###          | *  | **ENP | **R  |   | **T  | **ENP | **R  |
| ### | #### AIRLINE | *T | LANED | EPOR |   | OTAL | LANED | EPOR |
| # R |              | OT | PA    | TS** |   | BAG  | PA    | TS** |
| ANK |              | AL | SSENG |      |   | GAGE | SSENG |      |
|     |              | B  | ERS** | *    |   | R    | ERS** | *    |
|     |              | AG |       | *PER |   | EPOR |       | *PER |
|     |              | GA |       | 1    |   | TS** |       | 1    |
|     |              | GE |       | ,000 |   |      |       | ,000 |
|     |              | R  |       | PASS |   |      |       | PASS |
|     |              | EP |       | ENGE |   |      |       | ENGE |
|     |              | OR |       | RS** |   |      |       | RS** |
|     |              | TS |       |      |   |      |       |      |
|     |              | ** |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
|     |              |    |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 1   | HAWAIIAN     | 1  | 64    | **2. |   | 1    | 57    | **3. |
|     | AIRLINES     | ,3 | 6,859 | 01** |   | ,795 | 1,983 | 14** |
|     |              | 03 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 2   | AIRTRAN      | 3  | 1,72  | **2. |   | 5    | 1,69  | **3. |
|     | AIRWAYS      | ,4 | 2,578 | 02** |   | ,894 | 3,013 | 48** |
|     |              | 79 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 3   | JETBLUE      | 4  | 1,56  | **2. |   | 6    | 1,70  | **3. |
|     | AIRWAYS      | ,4 | 6,541 | 87** |   | ,700 | 5,755 | 93** |
|     |              | 91 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 4   | CONTINENTAL  | 7  | 2,43  | **3. |   | 13   | 2,90  | **4. |
|     | AIRLINES     | ,6 | 6,858 | 13** |   | ,816 | 3,244 | 76** |
|     |              | 21 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 5   | FRONTIER     | 2  | 66    | **3. |   | 5    | 79    | **6. |
|     | AIRLINES     | ,1 | 7,054 | 28** |   | ,512 | 3,842 | 94** |
|     |              | 89 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 6   | NORTHWEST    | 8  | 2,44  | **3. |   | 15   | 3,16  | **5. |
|     | AIRLINES     | ,5 | 3,878 | 49** |   | ,826 | 6,091 | 00** |
|     |              | 25 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 7   | US AIRWAYS   | 15 | 3,65  | **4. |   | 29   | 3,99  | **7. |
|     |              | ,1 | 4,735 | 15** |   | ,334 | 1,686 | 35** |
|     |              | 57 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 8   | SOUTHWEST    | 31 | 7,21  | **4. |   | 54   | 7,84  | **6. |
|     | AIRLINES     | ,9 | 4,497 | 42** |   | ,834 | 6,506 | 99** |
|     |              | 12 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 9   | EXPRESSJET   | 3  | 76    | **4. |   | 10   | 1,18  | **9. |
|     | AIRLINES     | ,7 | 1,132 | 87** |   | ,913 | 5,572 | 20** |
|     |              | 03 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 10  | AMERICAN     | 26 | 5,30  | **5. |   | 47   | 6,07  | **7. |
|     | AIRLINES     | ,7 | 2,473 | 05** |   | ,056 | 4,486 | 75** |
|     |              | 70 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 11  | UNITED       | 19 | 3,57  | **5. |   | 26   | 4,03  | **6. |
|     | AIRLINES     | ,6 | 3,605 | 50** |   | ,113 | 3,374 | 47** |
|     |              | 53 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 12  | MESA         | 4  | 81    | **6. |   | 10   | 90    | *    |
|     | AIRLINES     | ,9 | 8,838 | 00** |   | ,657 | 9,456 | *11. |
|     |              | 13 |       |      |   |      |       | 72** |
+-----+--------------+----+-------+------+---+------+-------+------+
| 13  | ALASKA       | 6  | 1,02  | **6. |   | 7    | 1,10  | **6. |
|     | AIRLINES     | ,4 | 7,655 | 26** |   | ,502 | 8,316 | 77** |
|     |              | 29 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 14  | DELTA AIR    | 32 | 4,53  | **7. |   | 36   | 4,63  | **7. |
|     | LINES        | ,4 | 5,090 | 17** |   | ,507 | 7,927 | 87** |
|     |              | 95 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 15  | PINNACLE     | 6  | 76    | **8. |   | 9    | 77    | *    |
|     | AIRLINES     | ,3 | 5,282 | 36** |   | ,973 | 9,047 | *12. |
|     |              | 94 |       |      |   |      |       | 80** |
+-----+--------------+----+-------+------+---+------+-------+------+
| 16  | SKYWEST      | 12 | 1,52  | **8. |   | 22   | 1,60  | *    |
|     | AIRLINES     | ,8 | 0,084 | 43** |   | ,538 | 7,020 | *14. |
|     |              | 20 |       |      |   |      |       | 02** |
+-----+--------------+----+-------+------+---+------+-------+------+
| 17  | COMAIR       | 3  | 43    | **8. |   | 6    | 67    | **9. |
|     |              | ,8 | 5,730 | 88** |   | ,261 | 4,605 | 28** |
|     |              | 68 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
| 18  | AMERICAN     | 10 | 1,04  | **9. |   | 17   | 1,27  | *    |
|     | EAGLE        | ,2 | 8,488 | 76** |   | ,507 | 7,141 | *13. |
|     | AIRLINES     | 31 |       |      |   |      |       | 71** |
+-----+--------------+----+-------+------+---+------+-------+------+
| 19  | ATLANTIC     | 11 | 94    | *    |   | 10   | 90    | *    |
|     | SOUTHEAST    | ,8 | 2,738 | *12. |   | ,194 | 7,571 | *11. |
|     | AIRLINES     | 13 |       | 53** |   |      |       | 23** |
+-----+--------------+----+-------+------+---+------+-------+------+
|     |              |    |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+
|     | TOTALS \*\*  | 2  | 41,08 | **5. |   | 338  | 45,86 | **7. |
|     |              | 13 | 4,115 | 20** |   | ,932 | 6,635 | 39** |
|     |              | ,7 |       |      |   |      |       |      |
|     |              | 66 |       |      |   |      |       |      |
+-----+--------------+----+-------+------+---+------+-------+------+

**For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

> TOTAL BAGGAGE REPORTS---For the domestic system only. These are
> passenger reports of mishandled baggage, including those that did not
> subsequently result in claims for compensation.

ENPLANED PASSENGERS---For the domestic system only.

**[OVERSALES]{.underline}**

This section furnishes data on the number of passengers who hold
confirmed reservations and are denied boarding (\"bumped\") from a
flight because it is oversold. These figures include only passengers
whose oversold flight departs without them; they do not include
passengers affected by cancelled, delayed or diverted flights.

The report includes U.S. airlines that have at least one percent of
total domestic scheduled-service passenger revenues *and* operate
aircraft with a passenger capacity of 30 or more seats (see footnote on
chart for details). It provides system data for scheduled passenger
service on domestic flights and data on international flight segments
that originate in the United States. Information is displayed for the
latest available quarter and for the year to date, for the current
period and for the same period in the previous year. The data are
reported quarterly to DOT's Bureau of Transportation Statistics (Office
of Airline Information). The reporting requirement is found in 14 CFR
250.10.

These tables give information by carrier on the number of passengers
bumped involuntarily and on the number who voluntarily gave up their
seat on an oversold flight in exchange for compensation. Also shown is
the rate of involuntary denied boardings per 10,000 passengers. This
rate determines the order in which carriers are listed; the airline with
the lowest rate appears first. The number and rate of involuntary denied
boardings include both passengers who received denied boarding
compensation and passengers who did not qualify for compensation because
of one of the exceptions in the oversales rule. There are four
exceptions: 1) passenger accommodated on another flight scheduled to
arrive within one hour of the original flight; 2) passenger fails to
comply with ticketing, check-in or reconfirmation procedures; 3)
aircraft of smaller capacity is substituted; and (4) passenger is denied
boarding due to safety-related weight restrictions on an aircraft with
60 or fewer seats. Totals appear at the end of each table.

The enplanements figures that are used to calculate the involuntary
denied boarding rate do not include \"shuttle\" service on which
reservations are not offered, nor do they include inbound international
service, since the rule does not apply to these flights.

![](media/image7.wmf){width="1.636111111111111in"
height="1.3097222222222222in"}

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^2]

  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                          **OCTOBER - DECEMBER                                               **OCTOBER - DECEMBER                              
                          2008**                                                             2007**                                            

  RANK   AIRLINE \*       [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                          (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                            10,000 psgrs                                                       10,000 psgrs

                          Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                               

  1      ***JETBLUE       7                     5             5,108,284     **0.01**         10                    3             5,180,468     **0.01**
         AIRWAYS***                                                                                                                            

  2      ***HAWAIIAN      77                    7             1,920,675     **0.04**         220                   18            1,767,774     **0.10**
         AIRLINES***                                                                                                                           

  3      ***AIRTRAN       10,948                172           5,754,446     **0.30**         5,614                 46            5,934,141     **0.08**
         AIRWAYS***                                                                                                                            

  4      ***AMERICAN      10,143                1,096         19,105,660    **0.57**         15,666                1,608         21,656,205    **0.74**
         AIRLINES***                                                                                                                           

  5      ***NORTHWEST     7,849                 528           9,105,374     **0.58**         11,065                473           11,327,726    **0.42**
         AIRLINES***                                                                                                                           

  6      ***ALASKA        1,771                 293           3,512,911     **0.83**         3,741                 347           3,780,367     **0.92**
         AIRLINES***                                                                                                                           

  7      ***SOUTHWEST     16,249                2,349         24,091,435    **0.98**         16,793                2,354         24,875,699    **0.95**
         AIRLINES***                                                                                                                           

  8      ***US AIRWAYS*** 18,922                1,351         12,919,729    **1.05**         18,439                1,315         13,030,439    **1.01**

  9      ***UNITED        20,304                1,452         12,867,796    **1.13**         16,380                937           14,671,409    **0.64**
         AIRLINES***                                                                                                                           

  10     ***SKYWEST       8,836                 557           4,754,319     **1.17**         3,090                 187           1,954,068     **0.96**
         AIRLINES***                                                                                                                           

  11     ***MESA          6,752                 337           2,699,828     **1.25**         2,972                 355           1,706,790     **2.08**
         AIRLINES***                                                                                                                           

  12     ***FRONTIER      1,121                 327           2,348,314     **1.39**         1,077                 196           2,458,627     **0.80**
         AIRLINES***                                                                                                                           

  13     ***CONTINENTAL   8,087                 1,317         9,217,296     **1.43**         6,669                 843           10,424,519    **0.81**
         AIRLINES***                                                                                                                           

  14     ***DELTA AIR     12,987                2,359         16,090,329    **1.47**         8,671                 2,009         16,229,841    **1.24**
         LINES***                                                                                                                              

  15     ***PINNACLE      5,764                 380           2,568,204     **1.48**         3                     0             9,242         **0.00**
         AIRLINES***                                                                                                                           

  16     ***EXPRESSJET    4,321                 461           2,786,163     **1.65**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  17     ***COMAIR***     3,921                 460           1,609,674     **2.86**         992                   131           502,829       **2.61**

  18     ***AMERICAN      3,825                 1,174         3,643,632     **3.22**         354                   123           629,569       **1.95**
         EAGLE                                                                                                                                 
         AIRLINES***                                                                                                                           

  19     ***ATLANTIC      7,729                 1,098         2,865,082     **3.83**         1,946                 412           1,089,178     **3.78**
         SOUTHEAST                                                                                                                             
         AIRLINES***                                                                                                                           

                                                                                                                                               

         ***TOTALS***     149,613               15,723        142,969,151   **1.10**         113,702               11,357        137,228,891   **0.83**
         \*\*                                                                                                                                  
  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JANUARY - DECEMBER***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^3]

  -------- ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                            **JANUARY - DECEMBER                                               **JANUARY - DECEMBER                              
                            2008**                                                             2007**                                            

  RANK     AIRLINE \*       [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                            (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                              10,000 psgrs                                                       10,000 psgrs

                            Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                                 

  1        ***JETBLUE       58                    22            21,900,554    **0.01**         13                    43            21,386,573    **0.02**
           AIRWAYS***                                                                                                                            

  2        ***HAWAIIAN      317                   54            7,856,711     **0.07**         1,061                 119           7,098,609     **0.17**
           AIRLINES***                                                                                                                           

  3        ***AIRTRAN       41,877                834           24,619,120    **0.34**         28,949                348           23,780,058    **0.15**
           AIRWAYS***                                                                                                                            

  4        ***ALASKA        8,128                 983           15,546,453    **0.63**         16,106                1,164         15,985,172    **0.73**
           AIRLINES***                                                                                                                           

  5        ***AMERICAN      56,649                5,568         82,247,704    **0.68**         75,852                6,764         87,781,244    **0.77**
           AIRLINES***                                                                                                                           

  6        ***NORTHWEST     48,473                3,027         42,519,162    **0.71**         72,115                3,969         47,779,125    **0.83**
           AIRLINES***                                                                                                                           

  7        ***FRONTIER      4,436                 983           10,497,522    **0.94**         4,631                 969           10,436,638    **0.93**
           AIRLINES***                                                                                                                           

  8        ***SOUTHWEST     73,403                10,362        102,045,003   **1.02**         88,248                11,288        101,910,758   **1.11**
           AIRLINES***                                                                                                                           

  9        ***UNITED        92,624                6,812         57,568,962    **1.18**         90,639                4,448         62,732,171    **0.71**
           AIRLINES***                                                                                                                           

  10       ***SKYWEST       34,155                2,090         15,572,248    **1.34**         19,507                1,339         7,937,530     **1.69**
           AIRLINES***                                                                                                                           

  11       ***US AIRWAYS*** 85,001                7,205         53,145,064    **1.36**         77,001                6,544         54,991,550    **1.19**

  12       ***MESA          25,048                1,355         9,947,777     **1.36**         15,590                1,120         7,262,198     **1.54**
           AIRLINES***                                                                                                                           

  13       ***CONTINENTAL   37,825                5,671         40,283,669    **1.41**         36,049                6,100         42,576,293    **1.43**
           AIRLINES***                                                                                                                           

  14       ***DELTA AIR     62,243                10,403        65,735,090    **1.58**         78,837                16,691        67,455,072    **2.47**
           LINES***                                                                                                                              

  15       ***PINNACLE      6,572                 540           3,160,628     **1.71**                                                           
           AIRLINES***                                                                                                                           

  16       ***AMERICAN      7,103                 2,184         8,940,543     **2.44**         1,269                 336           2,485,956     **1.35**
           EAGLE                                                                                                                                 
           AIRLINES***                                                                                                                           

  17       ***COMAIR***     13,461                1,909         5,599468      **3.41**         5,455                 556           1,763,507     **3.15**

  18       ***ATLANTIC      22,982                3,610         9,290,037     **3.89**         9,913                 1,968         4,377,102     **4.50**
           SOUTHEAST                                                                                                                             
           AIRLINES***                                                                                                                           

  **\***   ***EXPRESSJET    \*                    \*            \*            \*               \*                    \*            \*            \*
           AIRLINES***                                                                                                                           

                                                                                                                                                 

           ***TOTALS***     620,355               63,612        576,475,715   **1.10**         621,235               63,766        567,739,556   **1.12**
           \*\*                                                                                                                                  
  -------- ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

**[CONSUMER COMPLAINTS]{.underline}**

This section summarizes aviation consumer complaints filed with the
Department in writing, by telephone, via e-mail, or in person. DOT has
not determined the validity of the complaints. The report does not
include safety complaints (which are handled by the Federal Aviation
Administration) or security complaints (which are handled by the
Transportation Security Administration). An explanation of each section
of the report appears below:

**Summary** - Table 1 gives the total number of complaints, and also
breaks down complaints by industry groups (U.S. airlines, tour
operators, etc.). As with most other sections of the report, figures for
the current month are compared to the same month in the previous year.

**Complaint Categories** - Table 2 ranks the categories of complaints
(baggage, refunds, etc.). A detailed explanation of each category
appears at the end of the report.

**U.S. Airlines** - Table 3 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by
complaint category.

**Incident Date** - Table 4 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by the
percentage of complaints where the incident occurred in the most recent
month versus previous periods (Incident Date data is not included in YTD
section).

**Companies Other Than U.S. Airlines** - Table 5 (Table 4 in YTD
reports) provides the same information as above for foreign airlines,
and for tour operators, travel agents, etc.

**Airline Rankings** - Table 6 (Table 5 in YTD reports) ranks the
largest U.S. airlines (those that each account for one percent of total
domestic scheduled-service passenger revenues, plus any other carrier
that voluntarily reports flight delay and mishandled baggage data to
DOT) according to the rate of complaints per 100,000 passengers. This
ranking takes into account airline size when identifying the carriers
against whom the most complaints have been filed.

Table 1

AIR TRAVEL CONSUMER REPORT

CONSUMER COMPLAINTS

SUMMARY

  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------
                  **JANUARY                                           **JANUARY                             
                  2009**                                              2008**                                

                  COMPLAINTS   OPINIONS   COMPLIMENTS   INFO          COMPLAINTS   OPINIONS   COMPLIMENTS   INFO
                                                        REQUESTS                                            REQUESTS

                                                                                                            

  U.S. AIRLINES   742          39         1             86            989          63         7             124

  FOREIGN         113          3          0             6             168          1          0             12
  AIRLINES                                                                                                  

  TRAVEL AGENTS   20           2          0             2             16           0          0             0

  TOUR OPERATORS  8            1          0             1             1            0          0             0

  MISCELLANEOUS   1            1          1             2             0            0          0             1

  INDUSTRY TOTALS 884          46         2             97            1,174        64         7             137
  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------

Table 2

AIR TRAVEL CONSUMER REPORT

COMPLAINT CATEGORIES[^4]

  ------------------- --------- ---------------- -------------- -- --------- ---------------- --------------
                      JANUARY                                      JANUARY                    
                      2009                                         2008                       

                                                                                              

  COMPLAINT CATEGORY  RANKING   COMPLAINTS\*\*   SUB-CATEGORY      RANKING   COMPLAINTS\*\*   SUB-CATEGORY

                                                                                              

  FLIGHT PROBLEMS     1         263                                1         369              

  CANCELLATIONS                                  112                                          170

  DELAYS                                         70                                           107

  MISCONNECTIONS                                 45                                           51

                                                                                              

  BAGGAGE             2         196                                2         304              

                                                                                              

  RES/TKTG/BOARDING   3         130                                4         121              

                                                                                              

  CUSTOMER SERVICE    4         93                                 3         123              

                                                                                              

  REFUNDS             5         65                                 5         82               

                                                                                              

  OVERSALES           6         43                                 6         49               

                                                                                              

  DISABILITY          7         42                                 7         45               

                                                                                              

  FARES               8         25                                 8         36               

                                                                                              

  OTHER               9         17                                 9         26               

  FREQUENT FLYER                                 11                                           21

                                                                                              

  DISCRIMINATION      10        6                                  10        11               

                                                                                              

  ADVERTISING         11        4                                  11        6                

                                                                                              

  ANIMALS             12        0                                  12        2                

                                                                                              

  COMPLAINT TOTAL               884                                          1,174            
  ------------------- --------- ---------------- -------------- -- --------- ---------------- --------------

Table 3

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY COMPLAINT CATEGORY[^5]

JANUARY 2009

<table style="width:100%;">
<colgroup>
<col style="width: 19%" />
<col style="width: 6%" />
<col style="width: 5%" />
<col style="width: 7%" />
<col style="width: 4%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 4%" />
<col style="width: 5%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a><sup>*</sup></p>
<p>ALPHABETICAL</p></td>
<td>FLIGHT PROBLEMS</td>
<td>OVER-SALES</td>
<td>RES/TKTG/BOARDING</td>
<td>FARES</td>
<td>REFUNDS</td>
<td>BAGGAGE</td>
<td>CUSTOMER SERVICE</td>
<td>DIS-ABILITY</td>
<td>ADVER-TISING</td>
<td>DISCRIM-INATION</td>
<td>ANIMALS</td>
<td>OTHER</td>
<td>TOTAL</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIR WISCONSIN</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="even">
<td>AIRTRAN AIRWAYS</td>
<td>7</td>
<td>2</td>
<td>5</td>
<td>1</td>
<td>1</td>
<td>3</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>23</td>
</tr>
<tr class="odd">
<td>ALASKA AIRLINES</td>
<td>6</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>11</td>
</tr>
<tr class="even">
<td>ALLEGIANT AIR</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="odd">
<td>AMERICAN AIRLINES</td>
<td>20</td>
<td>2</td>
<td>13</td>
<td>0</td>
<td>4</td>
<td>21</td>
<td>9</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>74</td>
</tr>
<tr class="even">
<td>AMERICAN EAGLE AIRLINES</td>
<td>4</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
</tr>
<tr class="odd">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>7</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>9</td>
</tr>
<tr class="even">
<td>CONTINENTAL AIRLINES</td>
<td>23</td>
<td>6</td>
<td>8</td>
<td>2</td>
<td>1</td>
<td>6</td>
<td>3</td>
<td>3</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>54</td>
</tr>
<tr class="odd">
<td>DELTA AIR LINES</td>
<td>23</td>
<td>5</td>
<td>25</td>
<td>2</td>
<td>5</td>
<td>49</td>
<td>18</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
<td>136</td>
</tr>
<tr class="even">
<td>EXPRESSJET AIRLINES</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>3</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="even">
<td>HAWAIIAN AIRLINES</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>4</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
</tr>
<tr class="odd">
<td>JETBLUE AIRWAYS</td>
<td>5</td>
<td>1</td>
<td>5</td>
<td>0</td>
<td>2</td>
<td>2</td>
<td>3</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>21</td>
</tr>
<tr class="even">
<td>LYNXAIR INTERNATIONAL</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>11</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>12</td>
</tr>
<tr class="odd">
<td>MESABA AVIATION</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="even">
<td>NORTHWEST AIRLINES</td>
<td>18</td>
<td>3</td>
<td>10</td>
<td>2</td>
<td>4</td>
<td>12</td>
<td>6</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>59</td>
</tr>
<tr class="odd">
<td>PIEDMONT AIRLINES</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="even">
<td>PINNACLE AIRLINES</td>
<td>10</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>16</td>
</tr>
<tr class="odd">
<td>SKYWEST AIRLINES</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>4</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>3</td>
<td>1</td>
<td>4</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>16</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>7</td>
<td>2</td>
<td>9</td>
<td>1</td>
<td>7</td>
<td>8</td>
<td>5</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>41</td>
</tr>
<tr class="even">
<td>TRANS STATES AIRLINES</td>
<td>9</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>11</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>29</td>
<td>4</td>
<td>14</td>
<td>3</td>
<td>3</td>
<td>15</td>
<td>8</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>4</td>
<td>84</td>
</tr>
<tr class="even">
<td>US AIRWAYS</td>
<td>22</td>
<td>7</td>
<td>16</td>
<td>3</td>
<td>3</td>
<td>12</td>
<td>16</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>83</td>
</tr>
<tr class="odd">
<td>OTHER U.S. AIRLINES</td>
<td>17</td>
<td>3</td>
<td>4</td>
<td>2</td>
<td>0</td>
<td>7</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>36</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>TOTAL JANUARY 2009</td>
<td>240</td>
<td>38</td>
<td>113</td>
<td>17</td>
<td>44</td>
<td>155</td>
<td>83</td>
<td>33</td>
<td>1</td>
<td>4</td>
<td>0</td>
<td>14</td>
<td>742</td>
</tr>
<tr class="even">
<td>% OF TOTAL COMPLAINTS</td>
<td>32.3</td>
<td>5.1</td>
<td>15.2</td>
<td>2.3</td>
<td>5.9</td>
<td>20.9</td>
<td>11.2</td>
<td>4.4</td>
<td>0.1</td>
<td>0.5</td>
<td>0</td>
<td>1.9</td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>TOTAL JANUARY 2008</td>
<td>349</td>
<td>42</td>
<td>91</td>
<td>29</td>
<td>62</td>
<td>232</td>
<td>112</td>
<td>39</td>
<td>3</td>
<td>7</td>
<td>2</td>
<td>21</td>
<td>989</td>
</tr>
<tr class="odd">
<td>% OF TOTAL COMPLAINTS</td>
<td>35.3</td>
<td>4.2</td>
<td>9.2</td>
<td>2.9</td>
<td>6.3</td>
<td>23.5</td>
<td>11.3</td>
<td>3.9</td>
<td>0.3</td>
<td>0.7</td>
<td>0.2</td>
<td>2.1</td>
<td></td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup><a href="#fnref1" class="footnote-back"
role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 4

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY INCIDENT DATE

JANUARY 2009

<table>
<colgroup>
<col style="width: 27%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 7%" />
<col style="width: 8%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a></p>
<p>ALPHABETICAL</p></td>
<td><p>COMPS RECD</p>
<p>IN</p>
<p>JAN</p></td>
<td><p>INCI-DENTS IN</p>
<p>JAN</p></td>
<td>PERCENT</td>
<td></td>
<td><p>INCI-DENTS IN</p>
<p>DEC</p></td>
<td>PERCENT</td>
<td></td>
<td>INCI-DENTS IN ALL PRIOR MONTHS</td>
<td>PERCENT</td>
<td></td>
<td>UN-KNOWN INCI-DENT DATE</td>
<td>PERCENT</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIR WISCONSIN</td>
<td>5</td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>AIRTRAN AIRWAYS</td>
<td>23</td>
<td>11</td>
<td>47.8</td>
<td></td>
<td>4</td>
<td>17.4</td>
<td></td>
<td>3</td>
<td>13.0</td>
<td></td>
<td>5</td>
<td>21.7</td>
</tr>
<tr class="odd">
<td>ALASKA AIRLINES</td>
<td>11</td>
<td>3</td>
<td>27.3</td>
<td></td>
<td>4</td>
<td>36.4</td>
<td></td>
<td>1</td>
<td>9.1</td>
<td></td>
<td>3</td>
<td>27.3</td>
</tr>
<tr class="even">
<td>ALLEGIANT AIR</td>
<td>5</td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>AMERICAN AIRLINES</td>
<td>74</td>
<td>27</td>
<td>36.5</td>
<td></td>
<td>21</td>
<td>28.4</td>
<td></td>
<td>17</td>
<td>23.0</td>
<td></td>
<td>9</td>
<td>12.2</td>
</tr>
<tr class="even">
<td>AMERICAN EAGLE AIRLINES</td>
<td>8</td>
<td>4</td>
<td>50.0</td>
<td></td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>9</td>
<td>4</td>
<td>44.4</td>
<td></td>
<td>4</td>
<td>44.4</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>11.1</td>
</tr>
<tr class="even">
<td>CONTINENTAL AIRLINES</td>
<td>54</td>
<td>12</td>
<td>22.2</td>
<td></td>
<td>23</td>
<td>42.6</td>
<td></td>
<td>14</td>
<td>25.9</td>
<td></td>
<td>5</td>
<td>9.3</td>
</tr>
<tr class="odd">
<td>DELTA AIR LINES</td>
<td>136</td>
<td>50</td>
<td>36.8</td>
<td></td>
<td>48</td>
<td>35.3</td>
<td></td>
<td>27</td>
<td>19.9</td>
<td></td>
<td>11</td>
<td>8.1</td>
</tr>
<tr class="even">
<td>EXPRESSJET AIRLINES</td>
<td>6</td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>16.7</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>6</td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>HAWAIIAN AIRLINES</td>
<td>8</td>
<td>4</td>
<td>50.0</td>
<td></td>
<td>1</td>
<td>12.5</td>
<td></td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>1</td>
<td>12.5</td>
</tr>
<tr class="odd">
<td>JETBLUE AIRWAYS</td>
<td>21</td>
<td>9</td>
<td>42.9</td>
<td></td>
<td>9</td>
<td>42.9</td>
<td></td>
<td>3</td>
<td>14.3</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>LYNXAIR INTERNATIONAL</td>
<td>12</td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>2</td>
<td>16.7</td>
<td></td>
<td>10</td>
<td>83.3</td>
</tr>
<tr class="odd">
<td>MESABA AVIATION</td>
<td>6</td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>1</td>
<td>16.7</td>
</tr>
<tr class="even">
<td>NORTHWEST AIRLINES</td>
<td>59</td>
<td>15</td>
<td>25.4</td>
<td></td>
<td>17</td>
<td>28.8</td>
<td></td>
<td>17</td>
<td>28.8</td>
<td></td>
<td>10</td>
<td>16.9</td>
</tr>
<tr class="odd">
<td>PIEDMONT AIRLINES</td>
<td>5</td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>PINNACLE AIRLINES</td>
<td>16</td>
<td>9</td>
<td>56.2</td>
<td></td>
<td>6</td>
<td>37.5</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>6.2</td>
</tr>
<tr class="odd">
<td>SKYWEST AIRLINES</td>
<td>7</td>
<td>2</td>
<td>28.6</td>
<td></td>
<td>4</td>
<td>57.1</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>14.3</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>16</td>
<td>5</td>
<td>31.2</td>
<td></td>
<td>4</td>
<td>25.0</td>
<td></td>
<td>5</td>
<td>31.2</td>
<td></td>
<td>2</td>
<td>12.5</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>41</td>
<td>5</td>
<td>12.2</td>
<td></td>
<td>14</td>
<td>34.1</td>
<td></td>
<td>16</td>
<td>39.0</td>
<td></td>
<td>6</td>
<td>14.6</td>
</tr>
<tr class="even">
<td>TRANS STATES AIRLINES</td>
<td>11</td>
<td>6</td>
<td>54.5</td>
<td></td>
<td>5</td>
<td>45.5</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>84</td>
<td>32</td>
<td>38.1</td>
<td></td>
<td>29</td>
<td>34.5</td>
<td></td>
<td>13</td>
<td>15.5</td>
<td></td>
<td>10</td>
<td>11.9</td>
</tr>
<tr class="even">
<td>US AIRWAYS</td>
<td>83</td>
<td>27</td>
<td>32.5</td>
<td></td>
<td>34</td>
<td>41.0</td>
<td></td>
<td>14</td>
<td>16.9</td>
<td></td>
<td>8</td>
<td>9.6</td>
</tr>
<tr class="odd">
<td>OTHER U.S. AIRLINES</td>
<td>36</td>
<td>13</td>
<td>36.1</td>
<td></td>
<td>15</td>
<td>41.7</td>
<td></td>
<td>5</td>
<td>13.9</td>
<td></td>
<td>3</td>
<td>8.3</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td><strong>TOTALS</strong></td>
<td>742</td>
<td>252</td>
<td>34.0</td>
<td></td>
<td>259</td>
<td>34.9</td>
<td></td>
<td>143</td>
<td>19.3</td>
<td></td>
<td>88</td>
<td>11.9</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td><strong>PREVIOUS YEAR'S TOTALS</strong></td>
<td>989</td>
<td>352</td>
<td>35.6</td>
<td></td>
<td>304</td>
<td>30.7</td>
<td></td>
<td>235</td>
<td>23.8</td>
<td></td>
<td>98</td>
<td>9.9</td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup>AIRLINES ARE LISTED INDIVIDUALLY IF DOT
RECEIVED FIVE (5) OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING
PERIOD. COMPLAINTS AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS
THAN THAT ARE INCLUDED UNDER 'OTHER U.S. AIRLINES.’<a href="#fnref1"
class="footnote-back" role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 5

AIR TRAVEL CONSUMER REPORT

COMPANIES OTHER THAN U.S. AIRLINES[^6]

BY COMPLAINT CATEGORY[^7]^\*^

JANUARY 2009

  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------
                                    FLIGHT     OVER-SALES   RES/TKTG/BOARDING   FARES   REFUNDS   BAGGAGE   CUSTOMER   DISAB-ILITY   ADVERT-ISING   DISCRIM-INATION   ANIMALS   OTHER   TOTAL
                                    PROBLEMS                                                                SERVICE                                                                     

                                                                                                                                                                                        

  **[FOREIGN                                                                                                                                                                            
  AIRLINES]{.underline}**                                                                                                                                                               

  AIR CANADA                        1          1            0                   0       0         2         1          1             0              0                 0         0       6

  AIR FRANCE                        0          0            1                   0       1         8         1          1             0              0                 0         1       13

  ALITALIA AIRLINES                 4          0            2                   0       0         8         0          0             0              0                 0         0       14

  BRITISH AIRWAYS                   0          0            1                   0       1         2         0          1             1              0                 0         0       6

  IBERIA AIRLINES                   3          0            1                   0       0         0         1          2             0              0                 0         0       7

  LUFTHANSA                         2          0            1                   0       0         2         3          0             0              0                 0         0       8

  ROYAL JORDANIAN AIRLINES          0          0            0                   0       1         4         0          0             0              0                 0         0       5

  OTHER FOREIGN AIRLINES            10         4            5                   6       8         13        0          4             1              2                 0         1       54

  TOTALS                            20         5            11                  6       11        39        6          9             2              2                 0         2       113

                                                                                                                                                                                        

  **[TRAVEL AGENTS]{.underline}**                                                                                                                                                       

  EXPEDIA.COM                       0          0            2                   0       3         0         0          0             0              0                 0         0       5

  OTHER TRAVEL AGENTS               2          0            4                   1       3         1         3          0             1              0                 0         0       15

  TOTALS                            2          0            6                   1       6         1         3          0             1              0                 0         0       20

                                                                                                                                                                                        

  **[TOUR OPERATORS]{.underline}**                                                                                                                                                      

  OTHER TOUR OPERATORS              0          0            0                   1       4         1         1          0             0              0                 0         1       8

  TOTALS                            0          0            0                   1       4         1         1          0             0              0                 0         1       8

                                                                                                                                                                                        

  **[MISCELLANEOUS]{.underline}**                                                                                                                                                       

  OTHER MISCELLANEOUS               1          0            0                   0       0         0         0          0             0              0                 0         0       1

  TOTALS                            1          0            0                   0       0         0         0          0             0              0                 0         0       1
  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

TABLE 6

JANUARY

CONSUMER COMPLAINTS: RANKINGS/U.S. AIRLINES \*

<table>
<colgroup>
<col style="width: 6%" />
<col style="width: 15%" />
<col style="width: 3%" />
<col style="width: 10%" />
<col style="width: 13%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 10%" />
<col style="width: 14%" />
<col style="width: 11%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="2"></td>
<td colspan="4"><strong>JANUARY 2009</strong></td>
<td></td>
<td colspan="3"><strong>JANUARY 2008</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td><h1 id="complaints">COMPLAINTS</h1></td>
<td></td>
<td></td>
<td></td>
<td><h1 id="complaints-1">COMPLAINTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><h1 id="section-2"></h1></td>
<td><h1 id="section-3"></h1></td>
<td><h1 id="systemwide">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000">PER 100,000</h1></td>
<td></td>
<td><h1 id="section-4"></h1></td>
<td><h1 id="systemwide-1">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000-1">PER 100,000</h1></td>
</tr>
<tr class="even">
<td><h1 id="rank-1">RANK</h1></td>
<td colspan="2"><h1 id="airline-1">AIRLINE</h1></td>
<td><h1 id="complaints-2">COMPLAINTS</h1></td>
<td><h1 id="enplanements">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-1">ENPLANEMENTS</h1></td>
<td></td>
<td><h1 id="complaints-3">COMPLAINTS</h1></td>
<td><h1 id="enplanements-2">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-3">ENPLANEMENTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>1</td>
<td colspan="2"><em><strong>SOUTHWEST AIRLINES</strong></em></td>
<td>16</td>
<td>7,001,307</td>
<td><strong>0.23</strong></td>
<td></td>
<td>23</td>
<td>7,664,418</td>
<td><strong>0.30</strong></td>
</tr>
<tr class="odd">
<td>2</td>
<td colspan="2"><em><strong>SKYWEST AIRLINES</strong></em></td>
<td>7</td>
<td>1,503,160</td>
<td><strong>0.47</strong></td>
<td></td>
<td>25</td>
<td>1,593,301</td>
<td><strong>1.57</strong></td>
</tr>
<tr class="even">
<td>3</td>
<td colspan="2"><em><strong>MESA AIRLINES</strong></em></td>
<td>4</td>
<td>781,759</td>
<td><strong>0.51</strong></td>
<td></td>
<td>8</td>
<td>873,483</td>
<td><strong>0.92</strong></td>
</tr>
<tr class="odd">
<td>4</td>
<td colspan="2"><em><strong>EXPRESSJET AIRLINES</strong></em></td>
<td>6</td>
<td>877,091</td>
<td><strong>0.68</strong></td>
<td></td>
<td>7</td>
<td>1,321,660</td>
<td><strong>0.53</strong></td>
</tr>
<tr class="even">
<td>5</td>
<td colspan="2"><em><strong>AMERICAN EAGLE AIRLINES</strong></em></td>
<td>8</td>
<td>1,070,520</td>
<td><strong>0.75</strong></td>
<td></td>
<td>26</td>
<td>1,304,531</td>
<td><strong>1.99</strong></td>
</tr>
<tr class="odd">
<td>6</td>
<td colspan="2"><em><strong>FRONTIER AIRLINES</strong></em></td>
<td>6</td>
<td>689,469</td>
<td><strong>0.87</strong></td>
<td></td>
<td>13</td>
<td>776,220</td>
<td><strong>1.67</strong></td>
</tr>
<tr class="even">
<td>7</td>
<td colspan="2"><em><strong>COMAIR</strong></em></td>
<td>4</td>
<td>448,471</td>
<td><strong>0.89</strong></td>
<td></td>
<td>13</td>
<td>686,608</td>
<td><strong>1.89</strong></td>
</tr>
<tr class="odd">
<td>8</td>
<td colspan="2"><em><strong>ATLANTIC SOUTHEAST
AIRLINES</strong></em></td>
<td>9</td>
<td>940,215</td>
<td><strong>0.96</strong></td>
<td></td>
<td>10</td>
<td>935,033</td>
<td><strong>1.07</strong></td>
</tr>
<tr class="even">
<td>9</td>
<td colspan="2"><em><strong>ALASKA AIRLINES</strong></em></td>
<td>11</td>
<td>1,132,812</td>
<td><strong>0.97</strong></td>
<td></td>
<td>11</td>
<td>1,255,323</td>
<td><strong>0.88</strong></td>
</tr>
<tr class="odd">
<td>10</td>
<td colspan="2"><em><strong>AMERICAN AIRLINES</strong></em></td>
<td>74</td>
<td>6,696,638</td>
<td><strong>1.11</strong></td>
<td></td>
<td>139</td>
<td>7,669,728</td>
<td><strong>1.81</strong></td>
</tr>
<tr class="even">
<td>11</td>
<td colspan="2"><em><strong>HAWAIIAN AIRLINES</strong></em></td>
<td>8</td>
<td>637,946</td>
<td><strong>1.25</strong></td>
<td></td>
<td>4</td>
<td>566,943</td>
<td><strong>0.71</strong></td>
</tr>
<tr class="odd">
<td>12</td>
<td colspan="2"><em><strong>JETBLUE AIRWAYS</strong></em></td>
<td>21</td>
<td>1,660,512</td>
<td><strong>1.26</strong></td>
<td></td>
<td>16</td>
<td>1,727,907</td>
<td><strong>0.93</strong></td>
</tr>
<tr class="even">
<td>13</td>
<td colspan="2"><em><strong>AIRTRAN AIRWAYS</strong></em></td>
<td>23</td>
<td>1,659,507</td>
<td><strong>1.39</strong></td>
<td></td>
<td>15</td>
<td>1,631,597</td>
<td><strong>0.92</strong></td>
</tr>
<tr class="odd">
<td>14</td>
<td colspan="2"><em><strong>CONTINENTAL AIRLINES</strong></em></td>
<td>54</td>
<td>3,249,772</td>
<td><strong>1.66</strong></td>
<td></td>
<td>49</td>
<td>3,731,668</td>
<td><strong>1.31</strong></td>
</tr>
<tr class="even">
<td>15</td>
<td colspan="2"><em><strong>NORTHWEST AIRLINES</strong></em></td>
<td>59</td>
<td>3,159,185</td>
<td><strong>1.87</strong></td>
<td></td>
<td>58</td>
<td>3,902,160</td>
<td><strong>1.49</strong></td>
</tr>
<tr class="odd">
<td>16</td>
<td colspan="2"><em><strong>UNITED AIRLINES</strong></em></td>
<td>84</td>
<td>4,220,366</td>
<td><strong>1.99</strong></td>
<td></td>
<td>131</td>
<td>4,779,557</td>
<td><strong>2.74</strong></td>
</tr>
<tr class="even">
<td>17</td>
<td colspan="2"><em><strong>US AIRWAYS</strong></em></td>
<td>83</td>
<td>4,048,290</td>
<td><strong>2.05</strong></td>
<td></td>
<td>100</td>
<td>4,317,774</td>
<td><strong>2.32</strong></td>
</tr>
<tr class="odd">
<td>18</td>
<td colspan="2"><em><strong>PINNACLE AIRLINES</strong></em></td>
<td>16</td>
<td>773,096</td>
<td><strong>2.07</strong></td>
<td></td>
<td>20</td>
<td>788,115</td>
<td><strong>2.54</strong></td>
</tr>
<tr class="even">
<td>19</td>
<td colspan="2"><em><strong>DELTA AIR LINES</strong></em></td>
<td>136</td>
<td>5,266,626</td>
<td><strong>2.58</strong></td>
<td></td>
<td>131</td>
<td>5,352,522</td>
<td><strong>2.45</strong></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><strong>TOTAL</strong> **</td>
<td><strong>629</strong></td>
<td><strong>45,816,742</strong></td>
<td><strong>1.37</strong></td>
<td></td>
<td><strong>799</strong></td>
<td><strong>50,878,548</strong></td>
<td><strong>1.57</strong></td>
</tr>
</tbody>
</table>

**Note: For simplicity, statistics are displayed to two decimal places.
Actual ranking order is based on our computer carrying out the number of
decimal places to nine.**

\* All U.S. airlines with at least one percent of total domestic
scheduled-service passenger revenues, as determined by DOT's Bureau of
Transportation Statistics, plus other carriers that report flight delay
and mishandled baggage data voluntarily (Pinnacle). The carriers that
are ranked in this table are the same carriers that are ranked in the
"Flight Delays" and "Mishandled Baggage" sections of this report.

\*\* Aloha Airlines was ranked in this table for the months of January
and February 2008. The carrier's ranking in this table ceased effective
with the May 2008-issued report as a result of its cessation of all
flight operations on March 31, 2008. Totals for January 2008 reflect the
deletion of Aloha's data for that month.

***COMPLAINT CATEGORIES***

**Flight Problems:** Cancellations, delays, or any other deviations from
schedule, whether planned or unplanned.

**Oversales:** All bumping problems, whether or not the airline complied
with DOT oversales regulations.

**Reservations, Ticketing, Boarding:** Airline or travel agent mistakes
made in reservations and ticketing; problems in making reservations and
obtaining tickets due to busy telephone lines or waiting in line, or
delays in mailing tickets; problems boarding the aircraft (except
oversales).

**Fares:** Incorrect or incomplete information about fares, discount
fare conditions and availability, overcharges, fare increases and level
of fares in general.

**Refunds:** Problems in obtaining refunds for unused or lost tickets,
fare adjustments, or bankruptcies.

**Baggage:** Claims for lost, damaged or delayed baggage, charges for
excess baggage, carry-on problems, and difficulties with airline claims
procedures.

**Customer Service:** Rude or unhelpful employees, inadequate meals or
cabin service, treatment of delayed passengers.

**Disability:** Civil rights complaints by air travelers with
disabilities.

**Advertising:** Advertising that is unfair, misleading or offensive to
consumers.

**Discrimination:** Civil rights complaints by air travelers (other than
disability); for example, complaints based on race, national origin,
religion, etc.

**Animals:** Loss, injury or death of an animal during air transport
provided by an air carrier.

**Other:** Frequent flyer, smoking, tours credit, cargo problems,
security, airport facilities, claims for bodily injury, and others not
classified above.

> ![](media/image8.wmf){width="2.0701388888888888in" height="0.7in"}

<table>
<colgroup>
<col style="width: 15%" />
<col style="width: 1%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 9%" />
<col style="width: 0%" />
<col style="width: 10%" />
<col style="width: 3%" />
<col style="width: 8%" />
<col style="width: 3%" />
<col style="width: 12%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="13"><p><strong>Customer Service Reports to the Department
of Homeland Security for the Month of January 2009</strong></p>
<p><strong>as provided by the Transportation Security Administration
<sup>a</sup></strong></p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="13"><p>The Transportation Security Administration screened
approximately 46.5 million airline passengers and their 42 million
checked bags during January as part of its efforts to secure the
homeland. Since its formation, the TSA has maintained a strong focus on
customer service and it encourages passengers to contact it to provide
feedback. The TSA began collecting customer service data voluntarily in
order to improve security operations. TSA values all input and
encourages passengers to contact it if they believe that the level of
service provided does not meet their expectations. Below is a summary of
contacts with TSA either by e-mail, phone, or written correspondence for
the month of January.</p>
<p><strong>Note:</strong> Comparing the numbers below with the number of
passenger complaints about airlines (found in this report) is not
appropriate. TSA data represent the entire universe of feedback provided
to the TSA Contact Center, which is easily accessible to the traveling
public. By contrast, complaints about airlines tabulated in this report
represent a more limited group, namely, those who take the extra step of
contacting the Department of Transportation to complain about an
airline. Airlines themselves receive thousands of complaints and
inquiries directly from passengers that are not recorded in this
report.</p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="3">Courtesy <sup>c</sup></td>
<td colspan="3">Screening Procedures</td>
<td colspan="4">Processing Time</td>
<td colspan="3">Personal Property</td>
</tr>
<tr class="even">
<td># of Complaints</td>
<td colspan="2">% of Flying Public<sup>c</sup></td>
<td># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td>% of Flying Public</td>
</tr>
<tr class="odd">
<td>276</td>
<td colspan="2">.0006</td>
<td>63</td>
<td colspan="2">.0001</td>
<td colspan="2">39</td>
<td colspan="2">.00008</td>
<td colspan="2">400</td>
<td>.0009</td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="13">In addition, TSA also processes damage claims
concerning loss or damage to passenger property. Claims allegedly
resulting from an incident that occurred at a passenger screening
checkpoint are handled exclusively by TSA. While in most cases TSA
screeners handle checked baggage for a very small amount of time
relative to the airline personnel, liability is no longer clearly
exclusive to the airlines. Consequently, the data for checked baggage
claims below includes claims for which TSA and/or the airlines may be
liable.</td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="5">Number of Damage Claims Received</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2">Checkpoint (TSA)</td>
<td>% of Total Passengers Screened</td>
<td>Checked Baggage (TSA and/or Airline)</td>
<td>% of Total Checked Bags Screened</td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2">240</td>
<td>.0005</td>
<td>970</td>
<td>.002</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="13"><strong>NOTES</strong></td>
</tr>
<tr class="odd">
<td colspan="13"><sup>a</sup> Under Section 421(a) of Vision
100--Century of Aviation Reauthorization Act, Public Law 108-176
(December 12, 2003), 49 U.S.C. 329(e), the Department of Homeland
Security (DHS), through its Transportation Security Administration
(TSA), has provided this customer service report on passenger and
baggage screening complaints and incidents to the Department of
Transportation.</td>
</tr>
<tr class="even">
<td colspan="13"><sup>b</sup> The TSA Contact Center can be reached via
e-mail, TSA-ContactCenter@dhs.gov, or phone, 1-866-289-9673. Contact
Center representatives are available 24 hours a day.</td>
</tr>
<tr class="odd">
<td colspan="13"><p><sup>c</sup> The percentage is based on the number
of reports divided by the number of passengers or number of bags
screened by TSA in the month of January.</p>
<p>As of October 2007, TSA now calculates the number of checked bags
screened. In the past, TSA used data provided by the Air Transport
Association to calculate number of checked bags screened.</p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
</tbody>
</table>

**January 2009 Airline Reports to DOT of Incidents Involving the**

**Loss, Injury or Death of Animals During Air Transportation**

[Section
710](http://airconsumer.ost.dot.gov/reports/2005/july/AIR-21excerpt.doc)
of the Wendell H. Ford Aviation Investment and Reform Act for the 21^st^
Century ("AIR-21"; P.L. 106-81) requires U.S. airlines that perform
scheduled passenger transportation to file reports with the Department
concerning incidents involving the loss, injury or death of animals
during air transportation. This requirement was implemented through the
issuance of 14 CFR 234.13 ([70 FR
7392](http://airconsumer.ost.dot.gov/reports/2005/july/DOTrule.pdf)) as
supplemented by a Reporting Directive published at [70 FR
9217](http://airconsumer.ost.dot.gov/reports/2005/july/ReportingDirective.pdf).

An airline is required to submit a report for any month in which it
experienced a loss, injury or death of a pet during air transportation.
DOT publishes these reports monthly and also forwards the reports to the
U.S. Department of Agriculture, which enforces the Animal Welfare Act.
The copies of the reports that appear here are redacted to remove
identifying information about individuals, including the owner of the
pet.

A statistical summary of the reports appears in the table below. To see
the actual (redacted) reports filed by these airlines, click the
airline's name in the web version of the report (see
http://airconsumer.ost.dot.gov/reports/index.htm).

  ----------------- ----------------- ----------------- -----------------
  **Carrier**       **Death**         **Injury**        **Loss**

                                                        

  ***Total***       **0**             **0**             **0**
  ----------------- ----------------- ----------------- -----------------

[^1]:
    > ^\*^ All U.S. airlines with at least one percent of total domestic
    > scheduled-service passenger revenues, as determined by DOT's
    > Bureau of Transportation Statistics, plus other carriers that
    > report flight delay data voluntarily (Pinnacle). The carriers that
    > are ranked in this table are the same carriers that are ranked in
    > the "Flight Delays" and "Consumer Complaints" sections of this
    > report.
    >
    > \*\* Aloha Airlines was ranked in this table for the months of
    > January and February 2008. The carrier's ranking in this table
    > ceased effective with the May 2008-issued report as a result of
    > its cessation of all flight operations on March 31, 2008. Totals
    > for January 2008 reflect the deletion of Aloha's data for that
    > month.

[^2]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues that operate aircraft with a
    passenger capacity of 30 seats or more (prior to the 2^nd^ quarter
    2008, the reporting threshold was for aircraft with more than 60
    seats). The carriers that are ranked in this table are the same
    carriers that are ranked in the "Flight Delays," "Mishandled
    Baggage," and "Consumer Complaints" sections of this report.
    Pinnacle Airlines' ranking in this table was effective the 4^th^
    quarter 2007. ExpressJet Airlines' ranking in this table was
    effective the 2^nd^ quarter 2008.

    \*\* Aloha Airlines ceased all flight operations on March 31, 2008.
    Aloha's ranking in this table ceased effective with the May
    2008-issued report. The carrier was ranked in this table for each of
    the four quarters in 2007. Totals for October-December 2007 reflect
    the deletion of Aloha's data for that quarter.

    .

[^3]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues that operate aircraft with a
    passenger capacity of 30 seats or more (prior to the 2^nd^ quarter
    2008, the reporting threshold was for aircraft with more than 60
    seats). The carriers that are ranked in this table are the same
    carriers that are ranked in the "Flight Delays," "Mishandled
    Baggage," and "Consumer Complaints" sections of this report.
    Pinnacle Airlines' ranking in this table was effective the 4^th^
    quarter 2007. ExpressJet Airlines' ranking in this table is
    effective with the 2^nd^ quarter report.

    \*\* Aloha Airlines ceased all flight operations on March 31, 2008.
    Aloha's ranking in this table ceased effective with the May
    2008-issued report. The carrier was ranked in this table for each of
    the four quarters in 2007. Totals for January-December 2007 reflect
    the deletion of Aloha's data for that nine-month period.

[^4]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES IS
    ATTACHED.

    \*\* INCLUDES FIGURES FOR SUB-CATEGORIES.

[^5]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

    \*\* AIRLINES ARE LISTED INDIVIDUALY IF DOT RECEIVED FIVE (5) OR
    MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER 'OTHER U.S. AIRLINES.'

[^6]: ^\*^ COMPANIES ARE LISTED INDIVIDUALLY IF DOT RECEIVED FIVE (5) OR
    MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST COMPANIES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER \'OTHER FOREIGN AIRLINES,\' \'OTHER TOUR OPERATORS,\'
    ETC.

    \*\* A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS THIS
    SECTION.

[^7]: ^\*^