**Detailed Breakdown of Disability-Related Complaint Data: U.S.
Carriers**

> Total number of complaints submitted:  10,193

  ----------------------------------------------------- -----------------
  **Carrier Name**                                      **Number of
                                                        Complaints**

  AERODYNAMICS, INC.                                    0

  AIR WISCONSIN                                         132

  AIRTRAN                                               87

  ALASKA AIRLINES                                       215

  ALLEGIANT                                             5

  ALOHA AIRLINES                                        7

  AMERICA WEST                                          536

  AMERICAN AIRLINES                                     2061

  AMERICAN EAGLE AIRLINES                               171

  ATA                                                   94

  ATLANTIC SOUTHEAST AIRLINES                           191

  AVIATION CONCEPTS                                     0

  BOSTON-MAINE AIRWAYS                                  8

  CASINO EXPRESS                                        1

  CHAMPION AIR                                          7

  CHAUTAUQUA AIRLINES, INC                              67

  COMAIR                                                301

  CONTINENTAL                                           398

  CONTINENTAL MICRONESIA                                3

  DELTA AIR LINES                                       1326

  EXECUTIVE AIRLINES                                    11

  FALCON AIR EXPRESS, INC.                              0

  FREEDOM AIRLINES                                      0

  FRONTIER AIRLINES                                     72

  HAWAIIAN AIRLINES                                     90

  HORIZON AIR                                           60

  INDEPENDENCE AIR/ATLANTIC COAST AIR                   88

  JETBLUE                                               287

  MESA AIRLINES                                         193

  MESABA AIRLINES                                       107

  MIAMI AIR INT\'L                                      0

  MIDWEST EXPRESS                                       3

  NORTH AMERICAN AIRLINES                               9

  NORTHWEST AIRLINES                                    1229

  OMNI AIR EXPRESS                                      7

  PACE AIRLINES                                         0

  PRIMARIS                                              0

  PSA                                                   28

  RYAN INT¿L AIRLINES                                   2

  SIERRA PACIFIC AIRLINES                               0

  SKY KING                                              1

  SKYSERVICE AIRLINES INC                               0

  SKYWEST                                               105

  SOUTHWEST AIRLINES                                    487

  SPIRIT AIR LINES                                      62

  SUN COUNTRY                                           5

  SUN WORLD INTERNATIONAL                               0

  TRANS STATES AIRLINES                                 4

  TRANSMERIDIAN AIRLINES                                9

  UNITED AIRLINES                                       1266

  USA 3000                                              7

  USAIRWAYS                                             451

  VICTORY AIR TRANSPORT                                 0

  WORLD AIRWAYS                                         0
  ----------------------------------------------------- -----------------

***Complaints By Complaint Category: U.S. Carriers***

  ---------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- -----------
                   Vision     Hearing    Vision &   Paraplegic   Quadriplegic   Other        Oxygen   Stretcher   Other        Other       Mentally   Communicable   Allergies
                   Impaired   Impaired   Hearing                                wheelchair                        Disability   Assistive   Impaired   Disease        
                                         Impaired                                                                              Device                                

  Refusal To Board 0          0          0          0            0              11           22       1           27           7           3          5              2
  Passenger                                                                                                                                                          

  Refusal to Board 0          0          0          0            1              1            0        0           5            0           2          0              0
  w/o Attendant                                                                                                                                                      

  Security Issues  1          0          1          0            0              16           1        0           16           1           0          0              0
  Regarding                                                                                                                                                          
  Disability                                                                                                                                                         

  Aircraft Not     1          2          0          4            1              114          2        0           28           5           0          0              1
  Accessible                                                                                                                                                         

  Airport Not      0          0          0          0            0              36           0        0           12           2           0          0              1
  Accessible                                                                                                                                                         

  Advance Notice   0          0          0          0            0              13           10       0           7            0           1          0              4
  Dispute                                                                                                                                                            

  Seating          22         10         6          21           6              245          3        2           755          8           13         1              10
  Accommodation                                                                                                                                                      

  Failure to       111        65         17         38           36             5661         119      0           828          50          33         0              54
  Provide                                                                                                                                                            
  Assistance                                                                                                                                                         

  Damage to        1          0          1          14           9              236          0        0           19           58          0          0              1
  Assistive Device                                                                                                                                                   

  Storage and      1          0          1          7            5              112          9        0           65           93          0          0              0
  Delay of                                                                                                                                                           
  Assistive Device                                                                                                                                                   

  Service Animal   14         5          3          0            0              0            0        0           38           0           5          0              1
  Problem                                                                                                                                                            

  Unsatisfactory   6          21         2          6            1              109          43       0           86           8           13         0              28
  Info                                                                                                                                                               

  Other            12         18         2          5            3              213          57       0           242          16          11         0              112
  ---------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- -----------