**[FCC/WTB-7]{.underline}**\
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SYSTEM NAME:\
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Remedy Action Request System (RARS).\
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SECURITY CLASSIFICATION:\
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None.\
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SYSTEM LOCATION:\
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Wireless Telecommunications Bureau (WTB), Federal Communications
Commission (FCC), 445 12th Street, SW., Washington, DC 20554.\
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CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:\
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Individuals requesting help using the Universal Licensing System (ULS),
Automated Auctions System (AAS), Antenna Registration System (ARS),
Commission Registration System (CORES), and other subsystems included
in, or as part of, these systems.\
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CATEGORIES OF RECORDS IN THE SYSTEM:\
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Information in the Remedy Action Response System (RARS) system include:\
1. Requests for assistance by first name, last name, telephone number
and extension, alternative telephone number and extension, fax number,
e-mail address(es), operating system, Web browser, FCC Registration
Number (FRN), and/or Individual Taxpayer Identification Number (ITIN),
and personal security question and answer.\
2. Records verifying identity information by first name, last name,
contact telephone number, FRN and/or ITIN, and personal security
question and answer.\
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AUTHORITY FOR MAINTENANCE OF THE SYSTEM:\
\
[Sec.
151](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS151&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[154](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS154&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[258](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS258&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[301](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS301&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[303](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS303&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[309(e)](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS309&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[312](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS312&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[362](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS362&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
364,
[386](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS386&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[507](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS507&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split)
of the Communications Act of 1934, as amended, [47 U.S.C.
151](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS151&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[154](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS154&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[226](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS226&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[258](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS258&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[301](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS301&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[303](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS303&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[309(e)](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS309&FindType=L&ReferencePositionType=T&ReferencePosition=SP%3B7fdd00001ca15&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[312](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS312&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[362](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS362&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
364,
[386](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS386&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split),
[507](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=47USCAS507&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split);
and [29 U.S.C.
794](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=29USCAS794&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split)
and
[794d](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=29USCAS794D&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split).\
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PURPOSE(S):\
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The Federal Communications Commission (FCC) staff use the records in
this system of records to record and process requests from individuals
or groups for technical help, i.e., technical questions, password
requests, etc., using the FCC\'s Internet-based computer
applications\--licensing and auctions systems. This software is used by
FCC management to ensure good customer service and problem resolution.\
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ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES
OF USERS AND THE PURPOSES OF SUCH USES:\
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Information about individuals in this system of records may routinely be
disclosed under the following conditions:\
1. Public access\--records in this system will be made available upon
request for public inspection after redaction of information that could
identify the correspondent, i.e., name, telephone number, ITIN, and
e-mail address. Limited public access to certain records may be
available via the Internet. This information includes the status of
request, request ID number, and the agent\'s number who took the call or
electronic request for support. Public users who have contacted FCC
personnel via telephone, e-mail, or electronic submission may access the
system to retrieve a status on the ticket assigned to their request.
They will be given this ticket/request number generated by the Remedy
Action Request System (RARS) upon submission of a request. This number
may be entered into the appropriate field on the FCC Web site to check
the status of the ticket. Only the status of that ticket will be
released to the public by entering the ticket number\--no \*17274
personal or confidential information is available to the public;\
2. Adjudication and Litigation\--where by careful review, the agency
determines that the records are both relevant and necessary to
litigation and the use of such records is deemed by the agency to be for
a purpose that is compatible with the purpose for which the agency
collected the records, these records may be used by a court or
adjudicative body in a proceeding when: (a) The agency or any component
thereof; or (b) any employee of the agency in his or her official
capacity; or (c) any employee of the agency in his or her individual
capacity where the agency has agreed to represent the employee; or (d)
the United States Government is a party to litigation or has an interest
in such litigation;\
3. Law Enforcement and Investigation\--where there is an indication of a
violation or potential violation of a statute, regulation, rule, or
order, records from this system may be shared with appropriate Federal,
State, or local authorities either for purposes of obtaining additional
information relevant to a FCC decision or for referring the record for
investigation, enforcement, or prosecution by another agency;\
4. Congressional Inquiries\--when requested by a Congressional office in
response to an inquiry by an individual made to the Congressional office
for their own records; and\
5. Government-wide Program Management and Oversight\--when requested by
the National Archives and Records Administration for the purpose of
records management inspections conducted under authority of [44 U.S.C.
2904](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=44USCAS2904&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split)
and
[2906](http://web2.westlaw.com/find/default.wl?DB=1000546&DocName=44USCAS2906&FindType=L&AP=&fn=_top&rs=WLW6.05&mt=FederalGovernment&vr=2.0&sv=Split);
when the U.S. Department of Justice is contacted in order to obtain that
department\'s advice regarding disclosure obligations under the Freedom
of Information Act; or when the Office of Management and Budget is
contacted in order to obtain that office\'s advice regarding obligations
under the Privacy Act;\
In each of these cases, the FCC will determine whether disclosure of the
records is compatible with the purpose for which the records were
collected.\
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DISCLOSURE TO CONSUMER REPORTING AGENCIES:\
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None.\
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POLICIES AND PRACTICES FOR STORING, RETRIEVING, ACCESSING, RETAINING,
AND DISPOSING OF RECORDS IN THE SYSTEM:\
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STORAGE:\
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Paper copies of records in this system are maintained in file folders,
and electronic files are located in computer databases on the FCC
internal secured network.\
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RETRIEVABILITY:\
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Records may be retrieved by searching electronically using a variety of
parameters including: name, entity name, licensee, applicant or
unlicensed individual, call sign, file number, problem type, FRN, ITIN,
e-mail address, or subject matter.\
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SAFEGUARDS:\
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Individual records may only be retrieved by authorized FCC personnel and
contractors with a secured login ID and password maintained in the
Remedy Action Request System (RARS) system. Computer systems are stored
within secure areas. Records are stored in locked cabinets, which are
secured in the office at the close of the business day. Data resident on
network servers are backed-up onto magnetic media, which are kept
locally and at an off-site storage location.\
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RETENTION AND DISPOSAL:\
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Records are maintained for eleven years after an individual ceases to be
a user of the system. Electronic records are destroyed physically
(electronic storage media) or by electronic erasure.\
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SYSTEMS MANAGER(S) AND ADDRESS:\
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Chief, Wireless Telecommunications Bureau (WTB), Federal Communications
Commission (FCC), 445 12th Street, SW., Washington, DC 20554.\
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NOTIFICATION PROCEDURE:\
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Address inquiries to the system manager.\
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RECORD ACCESS PROCEDURES:\
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Address inquiries to the system manager.\
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CONTESTING RECORD PROCEDURES:\
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Address inquiries to the system manager.\
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RECORD SOURCE CATEGORIES:\
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Information provided by RARS users customers requesting assistance with
the FCC\'s Internet based computer licensing, auctions, and related
systems and subsystems.\
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EXEMPTIONS CLAIMED FOR THE SYSTEM:\
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None.\
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\[FR Doc. 06-3082 Filed 4-4-06; 8:45 am\]\
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BILLING CODE 6712-01-P\
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71 FR 17234-01, 2006 WL 858248 (F.R.)\
END OF DOCUMENT