**Federal Long Term Care Insurance (LTCI) Notice**

**May 1, 2003**

The Office of Personnel Management (OPM) has provided the following
information on \"adjustment\" bills. If any employees contact you with
questions about these bills, please ask them to call LTC Partners at
1-800-582-3337, and choose option #3 for customer service. Or they may
email LTC Partners at [info@ltcpartners.com]{.underline}. Please share
this information with your local payroll office.

**[OPM\'s Information on \"Adjustment\" Bills]{.underline}**

In the next few weeks, some employees will receive direct bills for
uncollected premiums for the Federal Long Term Care Insurance Program
(FLTCIP), mailed from Long Term Care Partners. These employees are
paying FLTCIP premiums through a deduction from their Federal pay.
However, for various reasons, Long Term Care Partners was unable to
collect premiums for one or more months from their pay*.* Therefore,
these employees will be [billed directly]{.underline} for those
uncollected premiums. Current and future premiums will continue to be
deducted from their pay. The adjustment bills are for past due premiums.
Don\'t worry \-- these employees will not be billed directly AND have a
deduction from pay for premiums covering the same time period. These
employees will continue to receive a direct bill for the uncollected
premium amount, each month, until they pay off the balance.

The notice copied below appears in the same envelope with the adjustment
bills. It contains some information on the adjustment bill process.

If any employees contact you with questions about these bills, please
ask them to call Long Term Care Partners at 1-800-LTC-FEDS
(1-800-582-3337), and choose option #3 for customer service; TTY
1-800-843-3557. Or they may email Long Term Care Partners at
<info@ltcpartners.com>

Here\'s what the adjustment bill insert says:

**Why have I received a \"Bill for Uncollected Payroll Premium\" when I
am currently paying my premiums through payroll deduction?**

There are times when we are unable to collect premiums through payroll
deduction. This can happen for a variety of reasons, such as:

-   We missed a deduction for a particular pay period because of timing
    issues. We did not have the correct information to request a
    deduction from your payroll location before the cut-off date for a
    particular pay period.

-   You briefly went into a non-pay status.

-   A particular paycheck was insufficient to cover your premium.

In order to keep your account current, we are billing you now for the
past uncollected premium balance. We do not make adjustments to your
payroll deduction for uncollected premiums. Your current and future
payroll deductions for long term care insurance premiums are not
affected by this bill.

We will be happy to assist you with any specific questions or concerns
you may have regarding this bill. Please call our Customer Service
Center at 1-800-LTC-FEDS (1-800-582-3337), option #3 (TTY
1-800-843-3557). We are available Monday through Friday, 8 a.m. to 8
p.m., and Saturday, 9 a.m. to 5 p.m., Eastern Time.

You can visit OPM\'s Long Term Care Insurance web page at:
[\<http://www.opm.gov/insure/ltc\>]{.underline}

You can visit the LTC Partners web page at
[\<http://www.ltcfeds.com/\>]{.underline}

LTC Partners toll-free number, 1-800-LTC-FEDS (1-800-582-3337), TTY:
1-800-843-3557. Consultants are available from 8:00 am - 8:00 pm,
Monday - Friday, and 9:00 am - 5:00 pm Saturday. All times are Eastern
time. Closed Sundays and Federal holidays.

Office of Human Resources Management

Programs and Policies Service (051)

Worklife and Benefits Division

VA Headquarters - Washington, DC