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### VACANCY ANNOUNCEMENT

**ANNOUNCEMENT NUMBER -- 59**

**OPEN TO:** All Interested Bangladeshi Nationals

##### POSITION: IT Systems Manager, FSN-1805-11

#####  

::: Definition-Term
**OPENING DATE:** November 18, 2007
:::

::: Definition-Term
**CLOSING DATE:** December 06, 2007
:::

**WORK HOURS:** Full-time; 40 hours/week

(Sunday through Thursday)

The United States Agency for International Development (USAID) in
Bangladesh is seeking applications for the PSC position of IT Systems
Manager in the Executive Office.

Candidates for employment are generally hired at the first step of the
established grade of the position. In some instances, candidates may be
hired at a higher step when exceptional qualifications so warrant. If
there are no qualified candidates at the stated grade level, a candidate
may be hired at a lower grade level.

**WHO MAY APPLY:** All interested candidates. Women and minorities are
encouraged to apply.

**BASIC FUNCTION:**

The incumbent serves as the Computer Systems Manager for USAID/Dhaka.
This position is charged with overall management of the Mission\'s
computer system and automation efforts under the general direction of
the Executive Officer (EXO), in her/his absence, the Deputy EXO. This
position is responsible for technical administration and direction of
Information Technology (IT) functions: Policy and Planning, Analysis and
Design, Programming, Operations, Security, Training, and Helpdesk
Services. The incumbent manages the activities of the IT staff and
indirectly supervises third party technical contractors who provide
training, upgrades, technical support, and systems development. The
incumbent will provide expertise primarily in the area of information
systems management and administration, and research and development. The
incumbent provides information systems management assistance to a
diverse constituency. S/he develops the Mission\'s long-term IT
strategy, including a procurement plan and budget, and provides gap
training to the IT staff in the incumbent\'s fields of expertise. The
incumbent assesses IT training needs for all mission staff, designs
course materials, and conducts training. The incumbent also serves as
the Mission Advisor on the Local Area Network (LAN), open systems,
multi-vendor environment strategy, and new systems direction.
USAID/Bangladesh is located on the U.S. Embassy grounds; the incumbent
will be required to work collaboratively on IT issues that intersect
with the Dept of State. Innovation is encouraged with the understanding
that USAID/Washington largely controls implementation of new technology
and centrally manages core infrastructure.

**MAJOR DUTIES AND RESPONSIBILITIES:**

A. Information Systems Management and Administration:

• Serves as the Computer Systems Manager responsible for developing the
Mission\'s overall comprehensive automation policy and long-range IT
strategy.

• Manages IT staff and indirectly supervises third party technical
contractors who provide training, engineering enhancements, technical
support, and systems development for the Mission. Initiates personnel
actions, conducts performance evaluations, and provides overall human
resource management for the IT staff. Prepares and directs individual IT
staff career development and training plans. Backstops all IT staff on
all duties and responsibilities.

• Performs project management of all information systems development
efforts by the Mission. Directs or performs all the elements in project
management of all Operating Expense (OE)-funded automation projects and
systems development, and provides expert advice on all Program-funded
automation projects and systems developed for use by Mission staff.

• Manages a very large and highly complex computer installation
consisting of Compaq PC/LAN servers; Dell PCs with mouse devices, Cisco
LAN Switches, Dell Laptops/notebooks, HP laser printers, tape cartridge
drives, Compaq and APC UPSs, WIN 2000 AVRS, Virtual Small Aperture
Terminal (VSAT) telecommunications technology, Cisco Routers and modems,
Anti-virus, operating system and application patch management software.

• Supports the Information System Security Officer to plan and implement
programs for controlling the physical security of the Mission\'s
computer center and all other computing equipment. Incorporates security
features into the design of applications software to prohibit
unauthorized access to sensitive information. Establishes procedures for
the proper use of the Mission\'s computer related equipment.

• Provides innovative ideas and creative thinking to formulate a
comprehensive IT strategy for the Mission. Interrelates highly complex
and pertinent issues with the broad spectrum of information systems
management, establishes and implements Mission IT plans, policies, and
goals, directs the preparation of the Mission IT budget; manages the
financial resources allocated to the whole USAID/Dhaka IT organization,
initiates IT-related administrative acquisition, reviews and clears all
Mission and project-funded computer-related procurement.

• Directs the preparation of statements of work, systems specification,
evaluation criteria, and recommendations for all IT-related equipment,
supplies, and service contracts. Evaluates vendor proposals, reviews and
approves services; supervises inspection of equipment deliveries and
installations. Determines the validity of contract requests for
additional time and/or funds.

• Deliberates on most complex IT concepts, strategies, and objectives on
computer systems capabilities and installations with the Office of
Information Resource Management (IRM) with AID/Washington, Mission
Director, Executive Officer, project officers, users, and vendors.
Directs the preparation and monitoring of the annual Operating Expense
Budget on data management services for the Mission.

• Regularly reviews the staffing requirements for IT and recommends
adjustments in the work assignments of each staff to conform to the
Mission long-range IT strategy. Directs the update of the position
descriptions where necessary to meet those needs.

• Maintains constant liaison with IRM relative to developments in new
Agency IT strategy and their potential impact on the Mission\'s IT
program. Coordination of Mission information resources management
requirements and initiatives with IRM, FM, and other pertinent bureaus.

• Periodically analyzes automation training needs and devises courses to
enhance the technical skills for all mission staff.

• Ensures IT and Mission staff are aware of and in compliance with
Agency specific Information Resource Management policies and guidelines.
Understands the content and applicability of USAID\'s Automated
Directives System (ADS), chapters 541-551 and 577 and 578 which pertain
to Information Resource Management. Verifies that IT and Mission staff
follow the appropriate Rules of Behavior as defined in ADS 545.3.1.5.
Establishes procedures and standard practices to make sure all
requirements defined in the ADS regarding Information Resource
Management are followed. Keeps up to date on any changes to the relevant
ADS chapters related to Information Resource Management and ensures that
staff are made aware of the changes and any impact or new requirements
placed on them.

B. Computer Systems Engineering:

• Acts as the chief systems engineer in the design, configuration, and
implementation of computer systems in the Mission. Directs the study and
analysis of all systems workload and utilization, evaluates
hardware/software required to enhance the performance and capacity of
the systems operation, and develops techniques to improve system
performance and optimize hardware and software utilization, prepares
documentation and justification necessary to upgrade or expand systems.

• Directs studies to be carried out by subordinates who assess highly
complex information and data requirements, devising computer hardware
and software configurations to support specified requirements, improves
systems capacity through hardware/software changes and through operating
systems configuring; oversees all areas of information processing and
equipment security, alerting senior management to problem areas, and,
takes corrective

• Supervises staff who are responsible for the day-to-day operation of
the entire systems installation in the Mission. Resolves most difficult
and unusual operational problems reported by the Computer Management
Assistants to ensure minimum downtime and maintain availability of all
systems at all times. Provides direction to the Computer Management
Assistants in effective backup strategies, emergency, disaster and
recovery planning, contracting systems engineering expertise from a wide
field of external resources, and preventive hardware maintenance.

C. Research and Development:

• Manages and oversees the entire applications portfolio for the
Mission, particularly on major applications developed by AID/Washington
and the Mission for financial management, project administration,
communicatins and operations management. This includes responsibilitiy
for the most complex and sophisticated programs such as: PHOENIX, our
financial management application, American Electronic Time and
Attendance (AETA), Time and Attendance for FSN employees (Win TA),
Travel Manager, EPICS, our procurement tracking system, Documentum, and
others.

• Directs the research and development efforts of Information Technology
staff to achieve the following:

\(1\) Ability to support multiple hardware platforms and generations of
hardware from many vendors; (2) Efficiency of service and support due to
consistent interfaces to different hardware platforms; (3) Portability
of applications, data, and personnel among different hardware, and
software systems; (4) Inter-operability of applications and systems; (5)
Independence from a particular hardware or software environment or
reliance on a particular supplier; and (6) Capability to integrate
applications, information, and systems from different sources into a
cohesive, productive environment.

The incumbent is responsible for operating USAID information systems and
information security to a level of "Least Privilege", "Individual
Accountability" and "Need to Know" as defined in ADS 545.3.2.1 and also
below:

Least Privilege - That an individual is granted the most restrictive set
of privileges needed to perform an authorized action. This reduces the
authorization level necessary to perform each individual action, and
decreases the chance that an individual with high privileges may perform
unauthorized actions that result in a security breach.

Individual Accountability - That an individual is solely responsible for
his or her actions. He or she may be required to explain and defend
those actions to organizational authorities that can impose penalties
against misuse or abuse of authorized actions.

 

Need to Know - That an individual, in the performance of his or her
duties, has the requirement to access specific information, which would
otherwise not be accessible to him or her.  He or she must protect the
information, using safeguards appropriate to its Sensitivity level, to
ensure that other individuals who do not have an access requirement or
authorization do not access it.

**QUALIFICATIONS REQUIRED:**

**1. Education:** A Bachelors degree in Computer Science/Engineering or
equivalent from a recognized university is required. The incumbent
having education of a Masters degree in Computer Science/or Engineering
will be given preference. MCSE and CCNA certification or equivalent is
required.

**2. Language Proficiency:** English and Bangla Language Proficiency of
Level IV: Fluency, both written and spoken, is required in English and
Bangla. The incumbent should be able to prepare correspondence and
standardized reports, and to communicate effectively with English
speaking staff.

**3. Prior Work Experience:** Seven years of experience in Systems
Administration in LAN environment is required. One to two years of
supervisory experience is required since the jobholder will have to
effectively organize and coordinate a range of activities undertaken by
his/her staff members of the IT Section.

**4. Knowledge:** This position requires knowledge of computer systems
management sufficient to assure the continued effective operation of a
computer installation designed to provide support to a mission and/or
agency to process and transmit text and data files via different
telecommunications channels. Knowledge of statistical and spreadsheet
packages required. This position also requires a thorough knowledge of
systems analysis and design techniques, computer equipment operations
management, hardware and software technology, mission, or agency
objectives, relationships, and management practices, technical aspects
of analysis, computer application programming, telecommunications,
security, and management advisory services, and acquisition policies and
procedures relative to computer hardware and software.

5.  **Skills and Abilities:** This position requires the skill and
    ability to maintain operational capability and readiness of computer
    systems. Good technical skills to trouble-shoot, diagnose, and
    resolve hardware and software problems and to maximize the
    capabilities of the organization's computer resources. Solid
    interpersonal skills to develop and maintain two-way communications
    and promote computer and automation services. This position requires
    a good understanding of the priorities of key managers to ensure
    that the IT organization is responsive to those needs. Good
    interpersonal skills are required to resolve priority issues, system
    limitations, down-time, etc... The ability to relate post
    organization, functions, and mission to computer system's terms of
    reference, e.g., priorities for automation, inter-relationship of
    different applications programs to post operations, etc... Ability
    to articulate significance of management decisions with computer
    systems to obtain support for actions that will enhance effective
    management of computer resources.

**HOW TO APPLY**: **Interested candidates are requested to submit the
completed \"Application for Employment as a Foreign Service National"
Form or a Resume along with a one-page cover letter stating their level
of education, experience, etc. that describes key experiences and
perspectives which demonstrates how they qualify for this position to**

**USAID, Human Resources Section, Room 64, Executive Office, American
Embassy, Dhaka, no later than close of business December 06, 2007.**

**Blank application forms are available at Gate 1 (Reception booth) and
in the USAID Human Resources Section, Ext. 2502/2503. A copy is also
attached at the bottom of this message for your convenience.**

**[Only complete and up-to-date applications with an original photograph
of the applicant will be accepted]{.underline}**. **[Inaccuracies,
omissions or false statements may be cause for disqualification or
termination of employment. Information given on the application may be
verified at anytime]{.underline}.**

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**SELECTION PROCESS:** After an initial application screening, the
best-qualified applicants will be invited to a testing process, which
will include written examinations and oral interviews. The probationary
period for this position is **[one year]{.underline}**.

**ADDITIONAL SELECTION CRITERIA**: The Mission will consider issues such
as conflict of interest, nepotism, budget implications, etc., in
determining successful candidacy.

**NOTE**: Employees in probationary status are not eligible to apply.
\"Members of the same family (father, mother, spouse, child, brother,
sister, uncle, aunt, first cousin, niece, nephew, grandparent or
grandchild, in-laws or step-relatives) will not be employed at the same
time in the same agency unless it is in the best interests of the
Mission and approved by the Director of the agency involved. In no case
will family members be employed in the same working unit of an agency.\"
They may be employed in different agencies.

Clearance: Eric Adams, A/EXO (cleared on 11/14/07)

Shefali Saha, EXO/HR (cleared on 11/13/07)