**SMALL BUSINESS ADMINISTRATION**

**FY 2005**

**CONGRESSIONAL PERFORMANCE BUDGET REQUEST**

TABLE OF CONTENTS

[EXECUTIVE SUMMARY 1](#executive-summary)

[FY 2005 BUDGET REQUEST 9](#fy-2005-budget-request)

[FY 2005 PERFORMANCE PLAN 23](#fy-2005-performance-plan)

[RESULTS AND RESOURCES 65](#results-and-resources)

[OFFICE OF THE INSPECTOR GENERAL **Error! Bookmark not
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[APPENDIX I: APPROPRIATIONS LANGUAGE A-](#__RefHeading___Toc63564824)1

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# EXECUTIVE SUMMARY

President Bush's priorities for FY2005 include strengthening homeland
security, winning the war on terrorism, and expanding economic
opportunity. President Bush understands the critical role that America's
small businesses play in creating opportunities and leading the economic
recovery. He also understands that small businesses generate 75 percent
of all net new jobs. The President's plan for economic growth and job
creation, along with his small business agenda, has created an
environment in which entrepreneurship can flourish.

The U.S. Small Business Administration (SBA) is working to help create
that environment by strengthening our Nation's new and existing small
businesses. A record number of small businesses turned to the SBA for
credit assistance in FY2003, producing a 30 percent increase in the
total number of loans backed by the Agency, including significant
increases in the number of loans to women, minorities and veterans.

**SBA Accomplishments**

During the fiscal year ending September 30, the SBA backed a record-high
74,169 loans to small businesses in the Agency's two major loan
programs. The SBA's Disaster Assistance loan program made almost 26,000
disaster recovery loans nationwide. The SBA website
([www.sba.gov](http://www.sba.gov/)) recorded more than 54 million
visits, and reached an average level of 1 million visits a week.
Approximately 2.1 million entrepreneurs received business counseling and
technical assistance through one or more of the Agency's advisory and
training programs. And the SBA's Office of Advocacy saved small
businesses \$6.3 billion in foregone regulatory costs.

In addition:

-   Number of loans to small businesses owned by minorities increased by
    32 percent from FY 2002. Loans to African Americans increased by 79
    percent, loans to Hispanic Americans increased by 42 percent, loans
    to Asian Americans increased by 31 percent and loans to Native
    Americans increased by 18 percent.  Loan approvals for women small
    business owners increased by 37 percent, and loans to veteran-owned
    small businesses rose by 22 percent.

-   During the year, the SBA completed special programs begun in FY2002
    to provide disaster recovery loans to victims of the September 11,
    2001, attacks on the World Trade Center and the Pentagon. Since the
    beginning of the program, the SBA made \$526 million in direct
    recovery loans to individuals and businesses that suffered those
    attacks. In addition, in FY2003 alone, SBA provided more than \$1.5
    billion in loan guarantees to firms that were impacted by 9/11
    through the STAR program.

-   Approximately 2.1 million entrepreneurs received business counseling
    and technical assistance through one or more of the Agency's
    advisory and training programs:

```{=html}
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-   More than 687,000 people received technical assistance through the
    Small Business Development Center program;

-   More than 474,000 people received assistance from the volunteers of
    the Service Corps of Retired Executives (SCORE);

-   More than 688,000 people used the SBA Small Business Training
    Network/E-Business Institute on the Internet, more than triple the
    number from the previous year;

-   More than 106,000 people got help from an SBA Women's Business
    Center.

**FY 2005 Goals**

The SBA's FY2005 budget builds on this successful track record of
assisting America's small businesses.

The Small Business Administration's total budget request for FY2005 of
\$678.4 million reflects both the SBA's strong commitment to America's
small businesses and the Agency's commitment to effective and efficient
management of taxpayer dollars. Increasingly, the SBA's programs and
operations mirror successful practices that have been adopted by the
private sector. Today's small businesses are leaner, more agile, and
driven by technology, innovation, and customer service. The SBA infuses
these principles through all of its programs and operations with this
FY2005 budget request. The SBA's priorities for FY2005 are:

-   Building on the successes achieved for small businesses in FY2003
    through another year of record loan numbers and increased training
    and counseling in FY2005. The SBA is proud to help deliver smarter
    loans and more effective counseling to the businesses that need them
    the most. Last year, the SBA approved a 50-year record 74,169 loans
    and FY2005 will be another banner year.

-   Expanding the Agency's most successful programs while redesigning
    the least effective and most costly programs. Identifying which
    programs reach the highest number of small businesses and developing
    strategies to expand those successful programs is essential for the
    SBA to make the most with its available resources. The SBA is
    committed to completing more program evaluations and concentrating
    resources on the programs that offer the best products and services
    to America's small business owners.

-   Modernizing Agency business processes, service delivery methods, and
    workforce to meet the needs of small business in a global
    marketplace. The SBA's transformation and modernization efforts will
    facilitate the Agency's ability to be more responsive, serving more
    small business owners in more areas across the country.

-   Continuing the successful track record of e-government to create a
    powerful, customer-centric, virtual SBA. E-government is changing
    the Agency's Internet focus from an organizational and programmatic
    presentation to a customer centered, functional delivery approach.
    E-government will create a seamless integration of information and
    services to SBA customers and resource partners across federal and
    state levels.

In FY2005, the SBA will continue its successful performance management
system -- a web-based Execution Scorecard -- to track progress toward
achieving strategic goals and monitoring costs. The scorecard includes
specific project milestones to ensure that day-to-day activities are
leading to success in achieving the Agency's top priorities. Monthly
scorecard reviews led by the Deputy Administrator with senior management
have proven to be effective in ensuring goals are met.

This past year, the SBA completed a five year (FY2003 - FY2007)
strategic planning process, which went much further than previous
planning in identifying program outcomes and results. The strategic plan
includes four goals to support the nation's entrepreneurs:

-   Strategic Goal One -- Improve the economic environment for small
    businesses;

-   Strategic Goal Two -- Increase small business success by bridging
    competitive opportunity gaps facing entrepreneurs;

-   Strategic Goal Three -- Restore homes and businesses affected by
    disaster; and

-   Strategic Goal Four -- Ensure that all SBA programs operate at
    maximum efficiency and effectiveness by providing them with high
    quality executive leadership and support services.

As part of the SBA's commitment to performance and accountability, this
budget request is organized around the Agency's strategic goals. Each of
these strategic goals has a series of long-term objectives with specific
and measurable outcomes that define success. In the annual Performance
and Accountability Report (PAR), the SBA reports the results achieved
for each of its strategic goals. The Agency has incorporated this
results-oriented approach into its planning processes and daily
operations and is well on its way to achieving the vision of
incorporating the entrepreneurial concepts of innovation,
simplification, and dedication throughout all of the SBA.

**SBA's Integrated Annual Performance Plan and Budget Request**

This is the SBA's second year delivering an integrated budget request
and performance plan. This year's plan includes the new strategic goals
finalized in the SBA's Five Year Strategic Plan. The strategic plan is
based on the goal hierarchy established by the Government Performance
and Results Act (GPRA). The following terms are important for
understanding the SBA's performance plan:

***Strategic goals:*** The SBA has established three strategic
programmatic goals that describe the public policy objectives that the
Agency pursues through its programs. The SBA has also established a
strategic management goal to govern the methods by which it pursues and
supports its program goals.

## Long-term objectives: Each strategic goal is further defined by several long-term objectives which describe in general terms the results that the SBA needs to achieve in order to meet its goals. Each long-term objective has a description of the strategies that the SBA will implement to reach the desired results. 

## Outcome Measures: Each long-term objective has specific outcome measures that will determine whether success has been accomplished, or sufficient progress made, over the five-year time frame of the plan.

***Output Measures:*** Each long-term objective also has specific output
measures which quantify the program results in terms of production, such
as number of loans processed or businesses counseled. The outputs lead
to outcomes, which help the SBA achieve its long-term objectives, which
in turn support achievement of the Agency's strategic goals.

Importantly, this document and the FY2003 PAR show costs and results by
strategic goal rather than SBA program or office. Many of the SBA's
programs contribute to multiple strategic goals, and likewise, the SBA
has numerous approaches to achieving each strategic goal. The SBA uses
an activity-based costing (ABC) model to estimate the full cost of
programs. The program cost estimates generated by the ABC model include
direct program costs, the cost of field office support to programs, and
the cost of overhead and executive direction.

**FY2005 Budget Request Overview**

The SBA's total budget request for FY2005 of \$678.4 million reflects
both the SBA's strong commitment to America's small businesses and the
Agency's commitment to effective and efficient management of taxpayer
dollars. With this request, the SBA will be able to serve more small
businesses than ever before, fund the Agency's operating expenses,
continue its essential modernization and e-government efforts, and meet
the needs of the nation's disaster victims.

**Business Credit Programs**

The budget request includes \$12.5 billion in loan guarantee authority
for the Section 7(a) loan program. This is a 30 percent increase in the
program level from the previous fiscal year. The SBA's budget includes a
zero subsidy rate for this program, which is comparable to the other
major financing programs -- 504 and SBICs.

The subsidy rate reduction is a result of improvements in the program
design and management, development of the econometric model**,** and the
expiration of the temporary two-year fee reduction passed by the U.S.
Congress. The two-year fee reduction will expire at the end of FY2004
and the fees will return to their previous statutory level. The
resumption to the original fee level will create a funding structure
that will add stability and independence to the program, which will no
longer depend on annual appropriations. It will also result in savings
of approximately \$100 million. The SBA's legislative package includes
language that will give the Agency the authority to adjust the fees
every year to keep the 7(a) program at a zero subsidy.

The budget proposes a subsidy rate for the Secondary Market Guarantee
(SMG) program, which reflects the inclusion of this program under the
Federal Credit Reform Act. The established subsidy rate is zero, but
administrative program changes will be required to ensure the program
runs at no cost to the government.

As in the past, the SBA is proposing a zero subsidy rate for 504 and the
SBIC guarantee programs. The SBA proposes a \$4.5 billion program level
for the 504 program with an annual guarantee fee reduction from 0.39
percent in FY 2004 to 0.29 percent in FY 2005. This fee reduction
reflects the new econometric model developed by the SBA for estimating
the program cost. The 504 program, which was established to increase
small business access to real estate and other long-term fixed asset
financing, has always had job creation as a program goal. The SBA has
taken steps to increase small business access to 504 loans by expanding
the geographic area of program participants and streamlining processing.

The budget includes a \$3 billion program level for the SBIC Debenture
program with a fee increase from 0.855 percent to 0.871 percent. The
SBIC Participating Securities program is proposed at a \$4 billion
program level with a zero subsidy rate. However, a fee increase is
required due to increases in program costs, which are consistent with
the trend in the venture capital industry as a whole. The FY 2005 Budget
reflects a \$1.8 billion upward reestimate cost for existing guarantees.
That figure reflects recent and forecasted losses and is paid out of
permanent indefinite budget authority under the Federal Credit Reform
Act. The SBA submitted legislation in June 2003 that would make
improvements to the program and reduce the growth of fees that keep the
program subsidy cost at zero. The fee included in this budget submission
anticipates the enactment of that legislation.

The SBA's budget does not request funds for the Microloan program this
year. Very small loans are more widely available now than they were a
decade ago when the SBA began the Microloan program. In addition,
SBAExpress and the Agency's many Entrepreneurial Development programs
offer products and services similar to Microloans, but far more
efficiently. An analysis of the Microloan program by the SBA revealed
that every dollar lent cost the taxpayers ninety seven cents. The Agency
believes that the 7(a) program, SBAExpress, Entrepreneurial Development,
combined with other programs inside and outside the federal government,
all offer effective, efficient resources for lenders that continue to
pursue smaller loans.

#### Technical Assistance Programs

The SBA provides a wide variety of technical assistance services to
hundreds of thousands of small businesses annually, and it remains
dedicated to providing those services in ways that best serve its
clients, America's small business owners. Over the years, the Agency's
portfolio of small, specific, dedicated assistance programs has expanded
dramatically. Unfortunately, funding for these programs has been
inconsistent -- provided some years and not other years. In fact, many
of these targeted programs did not receive funding in FY2003. In
addition, each individual, dedicated program requires specific
infrastructure and delivery mechanisms, many of which are duplicative
and wasteful.

The SBA believes it can provide a full range of technical assistance
more effectively by using its core national delivery programs. The
Agency will work through its primary infrastructure of Women's Business
Centers, Veterans Outreach, 7(j) Technical Assistance, SCORE chapters,
and the Small Business Development Centers and District Offices to meet
the needs of all small businesses. These large core programs have proven
their effectiveness. They have extensive resources and well-developed
infrastructures. They can reach more customers and offer higher levels
of service to targeted constituencies and, by eliminating the
duplicative bureaucracy that is inevitably created by a large number of
smaller programs, they can do it far more efficiently.

#### SBA Transformation and Modernization

This budget request includes \$3 million to continue implementation of
the SBA's ongoing efforts to modernize the delivery of its products and
services. The SBA has existed for 50 years, and much has changed. The
Agency now works principally through lending and other program partners
to provide products and services to small businesses. To coincide with
that changed business practice, the Agency must realign its resources.
The needs of the SBA's customers remain paramount, and modernizing and
realigning the Agency's human capital resources, operations, and
organizational structure to match those needs is crucial to the Agency's
continued relevance. The SBA is consolidating back-office servicing
functions, allowing field office staff to work more closely with their
clients in the small business community. The Agency's field offices are
using technology, outreach, marketing, and customer relationship
management to better meet small business needs.  Through these
modernization efforts, more SBA employees will be in more locations
providing direct assistance to the small business community at a lower
cost.

The SBA is implementing these modernization efforts based on the success
of three district office pilot projects in which loan functions --
specifically, 504 loan processing and liquidation and loan buyout
processing -- were moved to specialized, central locations. The pilots
produced impressive results. The 504 program reduced processing time to
just two days, seven times faster than the national average of two
weeks. The liquidation and purchase pilot has been similarly successful
-- liquidation cases are now taking months instead of years, and
purchases are at 23 days. These dramatic improvements directly affect
the SBA's partner lenders, and ultimately, the Agency's customers,
America's small business owners.

**E-Government**

The SBA's modernization efforts continue with e-government. Better, more
effective use of technology is the key to creating a powerful,
customer-centric, virtual SBA. Building on the success of Business
Law.gov in FY2005, the SBA plans to introduce Business Gateway,
providing a single government portal that offers small businesses access
to cross-agency and intergovernmental information and services. The SBA
is requesting a total of \$1.1 million for participation in cross-agency
e-government initiatives. E-government will be a catalyst for better
service, touching everyday work processes and the way the Agency manages
information.

**Program Evaluations**

The SBA is committed to expanding its most successful programs while
re-examining those programs that are less effective and less efficient.
It is therefore important that the SBA has access to performance-based
tools with which to measure the results of individual programs.

The SBA has reserved \$500,000 for program evaluations in FY2004 and
requests \$2 million to continue and expand this capacity in FY2005.
Expanding the Agency's capacity to measure the true results of its
programs will help policy makers identify those programs that are truly
helping America's entrepreneurs. It will allow the Government to make
more informed decisions regarding which programs are succeeding in their
goals -- and which are not.

**Disaster Loan Program**

This budget request also includes continued funding for the Agency's
Disaster Assistance Program. The SBA works closely with the Emergency
Preparedness and Response Directorate of the Department of Homeland
Security (formerly named the Federal Emergency Management Agency) to
assist those small businesses and individuals directly affected by
disasters such as tornadoes, floods and hurricanes. The SBA is a major
part of the government's mechanism to get disaster victims back on their
feet in times of trouble, when they most need assistance. The FY2005
disaster loan funding request is for \$102 million in budget authority,
which will support a loan program level of \$792 million, the five year
historical average level.

The SBA's disaster functions are vital, but it is equally vital that
they be carried out in the right way. The SBA is committed to internal
monitoring and careful and accurate accounting of all of its programs.
It is because of this commitment that the Office of the Chief Financial
Officer (OCFO), responding to indications of problems with disaster loan
asset sales, found that the previous disaster loan program model had
been underestimating the baseline program cost.

Between FY1999 and FY2003, the SBA conducted seven loan asset sales, and
all but the first of these included a substantial portion of disaster
loans. In January 2003, the GAO and the SBA concluded that the asset
sales were not being budgeted and accounted for properly. OCFO's
investigation of the problem found that the disaster "hold" model used
for the loan sales was substantially underestimating the cost of the
loans being sold. Because of this, the sale of disaster loans was not
profitable as the Agency had previously believed. Consequently, the
asset sales program is being discontinued this year.

The SBA recorded a net upward re-estimate of \$978 million this year to
reflect the resolution of these issues for FY2001-2003 (re-estimates are
funded out of permanent indefinite budget authority). The losses on the
disaster loan asset sales totaled \$909 million. The SBA's new
loan-level disaster credit subsidy model was designed to be used for
both the loan sale valuations and the subsidy re-estimates to ensure
consistency across the budget and accounting computations.

Because the new disaster loan model better captures the actual program
cost, the baseline subsidy rate for the disaster program has increased.
This change is not due to the asset sales program, but rather to the
fact that the new model better reflects the actual cash flow in the
program (costs of the asset sales program are excluded since the SBA
does not plan to sell disaster loans in the future). We are pleased to
have resolved this problem and are confident that the new disaster model
will be an effective tool in measuring the cost of the program going
forward.

**Operating Budget**

As the SBA reported in its budget last year, part of the Agency's
modernization agenda is to continue its efforts to reduce the fixed cost
component of the Agency's budget. Rent is a critical piece of the
operating budget and the SBA must continue investing in space
restructuring to combat the contractual cost increases which have
consistently exceeded funding increases.

# [FY 2005 BUDGET REQUEST]{.underline}

+-----------------------+----------+----------+----------+-----------+
| ## U.S. Small Bu      |          |          |          |           |
| siness Administration |          |          |          |           |
+-----------------------+----------+----------+----------+-----------+
| **FY 2005             |          |          |          |           |
| Congressional Budget  |          |          |          |           |
| Submission**          |          |          |          |           |
+-----------------------+----------+----------+----------+-----------+
| **SUMMARY OF NEW      |          |          |          |           |
| BUDGET AUTHORITY**    |          |          |          |           |
+-----------------------+----------+----------+----------+-----------+
| *(Dollars in          |          |          |          |           |
| Thousands)*           |          |          |          |           |
+-----------------------+----------+----------+----------+-----------+
|                       |          |          |          |           |
+-----------------------+----------+----------+----------+-----------+
|                       | **FY     | **FY     | **FY     | **In      |
|                       | 2003**   | 2004**   | 2005**   | crease/** |
+-----------------------+----------+----------+----------+-----------+
|                       | **       | **Es     | **R      | **(De     |
|                       | Actual** | timate** | equest** | crease)** |
+-----------------------+----------+----------+----------+-----------+
| **New Budget          |          |          |          |           |
| Authority**           |          |          |          |           |
+-----------------------+----------+----------+----------+-----------+
| Salaries and Expenses | \$       | \$       | \$       | \$        |
|                       | 369,457  | 371,150  | 326,259  | (44,891)  |
+-----------------------+----------+----------+----------+-----------+
| Disaster              | 118,354  | 114,363  | 118,354  | 3,991     |
| Administration        |          |          |          |           |
+-----------------------+----------+----------+----------+-----------+
| Disaster Loan Subsidy | 73,140   | 56,188   | 78,887   | 22,699    |
+-----------------------+----------+----------+----------+-----------+
| Business Loan         | 129,000  | 128,000  | 129,000  | 1,000     |
| Administration        |          |          |          |           |
+-----------------------+----------+----------+----------+-----------+
| Business Loan Subsidy | 89,086   | 81,042   | 0        | (81,042)  |
+-----------------------+----------+----------+----------+-----------+
| Inspector General     | 12,422   | 13,000   | 14,500   | 1,500     |
+-----------------------+----------+----------+----------+-----------+
| Surety Bond Guarantee | 0        | 0        | 11,400   | 11,400    |
+-----------------------+----------+----------+----------+-----------+
| Fee Income            | 0        | 0        | 0        | 0         |
+-----------------------+----------+----------+----------+-----------+
| Rescinded             | (5,144)  | (8,038)  | 0        | 8,038     |
| Appropriation         |          |          |          |           |
+-----------------------+----------+----------+----------+-----------+
| **Total**             | **\$     | **\$     | **\$     | **\$      |
|                       | 7        | 7        | 6        | (         |
|                       | 86,315** | 55,705** | 78,400** | 77,305)** |
+-----------------------+----------+----------+----------+-----------+

+------------------------+----------+----------+----------+-----------+
| ## U.S. Small B        |          |          |          |           |
| usiness Administration |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
| **FY 2005              |          |          |          |           |
| Congressional Budget   |          |          |          |           |
| Submission**           |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
| **SOURCES AND USES OF  |          |          |          |           |
| FUNDS**                |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
| **SOURCES OF FUNDS**   |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
| **SUMMARY**            |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
| *(Dollars in           |          |          |          |           |
| Thousands)*            |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
|                        |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
|                        | **FY     | **FY     | **FY     | **In      |
|                        | 2003**   | 2004**   | 2005**   | crease/** |
+------------------------+----------+----------+----------+-----------+
|                        | **       | **Es     | **R      | **(De     |
|                        | Actual** | timate** | equest** | crease)** |
+------------------------+----------+----------+----------+-----------+
|                        |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
| New Budget Authority   | \$       | \$       | \$       | \$        |
|                        | 786,315  | 755,705  | 678,400  | (77,305)  |
+------------------------+----------+----------+----------+-----------+
| Carryover from Prior   | 187,608  | 77,182   | 15,188   | (61,994)) |
| Year                   |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
| Carryover into Next    | (77,182) | (15,188) | (2,188)  | 13,000    |
| Year                   |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
| Transfers to Other     | \(254\)  | \(132\)  | 0        | 132       |
| Accounts               |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
| Fee Income             | 3,000    | 3,000    | 3,000    | 0         |
+------------------------+----------+----------+----------+-----------+
| Reimbursable Income    | 1,320    | 3,000    | 3,000    | 0         |
+------------------------+----------+----------+----------+-----------+
| Recoveries             | 16,897   | 13,000   | 10,000   | (3,000)   |
+------------------------+----------+----------+----------+-----------+
| Rescinded Prior Year   | (23,342) | 0        | 0        | 0         |
| Funds                  |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
| Unobligated Balances   | \(718\)  | 0        | 0        | 0         |
+------------------------+----------+----------+----------+-----------+
| **Total**              | **\$     | **\$     | **\$     | **\$      |
|                        | 8        | 8        | 7        | (1        |
|                        | 93,644** | 36,567** | 07,400** | 29,167)** |
+------------------------+----------+----------+----------+-----------+
|                        |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
|                        |          |          |          |           |
+------------------------+----------+----------+----------+-----------+
|                        |          |          |          |           |
+------------------------+----------+----------+----------+-----------+

+----------------------------+---------+---------+---------+----------+
| ## U.S. Sma                |         |         |         |          |
| ll Business Administration |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| **FY 2005 Congressional    |         |         |         |          |
| Budget Submission**        |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| **SOURCES AND USES OF      |         |         |         |          |
| FUNDS**                    |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| **SOURCES OF FUNDS**       |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| *(Dollars in Thousands)*   |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
|                            |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
|                            | **FY    | **FY    | **FY    | **Inc    |
|                            | 2003**  | 2004**  | 2005**  | rease/** |
+----------------------------+---------+---------+---------+----------+
|                            | **A     | **Est   | **Re    | **(Dec   |
|                            | ctual** | imate** | quest** | rease)** |
+----------------------------+---------+---------+---------+----------+
| **Salaries and Expenses**  |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| New Budget Authority       | \$      | \$      | \$      | \$       |
|                            | 369,457 | 371,150 | 326,259 | (44,891) |
+----------------------------+---------+---------+---------+----------+
| Carryover from prior year  | 29,617  | 3,907   | 0       | (3,907)  |
+----------------------------+---------+---------+---------+----------+
| Carryover into next fiscal | (3,907) | 0       | 0       | 0        |
| year                       |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Transfer from Business     | 129,000 | 128,000 | 129,000 | 1,000    |
| Loans-Net                  |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Transfer from Disaster     | 10,290  | 8,500   | 9,854   | 1,354    |
| Loans-Net                  |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Reimbursable Expenses      | 1,320   | 3,000   | 3,000   | 0        |
+----------------------------+---------+---------+---------+----------+
| Estimated Fee Income       | 3,000   | 3,000   | 3,000   | 0        |
+----------------------------+---------+---------+---------+----------+
| Rescission prior year NMV  | (       | 0       | 0       | 0        |
|                            | 13,500) |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Rescinded Funds - S&E      | (2,401) | (5,343) | 0       | 5,343    |
| Share                      |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Total                      | \$      | \$      | \$      | \$       |
|                            | 522,876 | 512,214 | 471,113 | (41,101) |
+----------------------------+---------+---------+---------+----------+
|                            |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| **Business Loans**         |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| New Budget Authority       | \$      | \$      | \$      | \$       |
|                            | 218,086 | 209,042 | 129,000 | (80,042) |
+----------------------------+---------+---------+---------+----------+
| Carryover from prior       | 70,668  | 31,039  | 2,188   | (28,851) |
| fiscal year                |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Carryover into next fiscal | (       | (2,188) | (2,188) | 0        |
| year                       | 31,039) |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Transfer from Other        | 0       | 2,455   | 0       | (2,455)  |
| Accounts                   |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Transfer to Other Accounts | (1      | (1      | (1      | 1,587    |
|                            | 29,259) | 30,587) | 29,000) |          |
+----------------------------+---------+---------+---------+----------+
| Recoveries                 | 3,981   | 0       | 0       | 0        |
+----------------------------+---------+---------+---------+----------+
| Rescinded Budget Authority | (       | \(853\) | 0       | 853      |
|                            | 11,257) |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Total Budget Authority     | \$      | \$      | \$ 0    | \$       |
|                            | 121,180 | 108,908 |         | (        |
|                            |         |         |         | 108,908) |
+----------------------------+---------+---------+---------+----------+
|                            |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| **Disaster Assistance**    |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| *Administrative Expenses*  |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| New Budget Authority       | \$      | \$      | \$      | \$ 3,991 |
|                            | 118,354 | 114,363 | 118,354 |          |
+----------------------------+---------+---------+---------+----------+
| Carryover from prior       | 16,528  | 4,155   | 0       | (4,155)  |
| fiscal year                |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Carryover into next fiscal | (4,155) | 0       | 0       | 0        |
| year                       |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Transfer to Inspector      | \(495\) | \(500\) | \(500\) | 0        |
| General                    |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Transfer to Regular        | (       | (8,500) | (9,854) | (1,354)  |
| Salaries & Expenses        | 10,290) |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Unobligated Funds at year  | \(515\) | 0       | 0       | 0        |
| end                        |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Rescinded Budget Authority | \(769\) | (1,109) | 0       | 1,109    |
+----------------------------+---------+---------+---------+----------+
| Total                      | \$      | \$      | \$      | \$ (409) |
|                            | 118,658 | 108,409 | 108,000 |          |
+----------------------------+---------+---------+---------+----------+
|                            |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| *Direct Loans Program*     |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| New Budget Authority       | 73,140  | 56,188  | 78,887  | 22,699   |
+----------------------------+---------+---------+---------+----------+
| Carryover from prior       | 70,624  | 37,910  | 13,000  | (24,910) |
| fiscal year                |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Carryover into next fiscal | (       | (       | 0       | 13,000   |
| year                       | 37,910) | 13,000) |         |          |
+----------------------------+---------+---------+---------+----------+
| Recoveries from prior      | 12,916  | 13,000  | 10,000  | (3,000)  |
| years                      |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Rescinded Budget Authority | \(475\) | \(591\) | 0       | 591      |
+----------------------------+---------+---------+---------+----------+
| Total                      | \$      | \$      | \$      | \$ 8,380 |
|                            | 118,295 | 93,507  | 101,887 |          |
+----------------------------+---------+---------+---------+----------+
|                            |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| **Inspector General**      |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| New Budget Authority       | \$      | \$      | \$      | \$ 1,500 |
|                            | 12,422  | 13,000  | 14,500  |          |
+----------------------------+---------+---------+---------+----------+
| Carryover from prior       | 171     | 171     | 0       | \(171\)  |
| fiscal year                |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Carryover into next fiscal | \(171\) | 0       | 0       | 0        |
| year                       |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| Transfer from Disaster     | 500     | 500     | 500     | 0        |
+----------------------------+---------+---------+---------+----------+
| Unobligated Balances       | \(203\) | 0       | 0       | 0        |
+----------------------------+---------+---------+---------+----------+
| Rescinded Funds            | \(84\)  | \(141\) | 0       | 141      |
+----------------------------+---------+---------+---------+----------+
| Total Inspector General    | \$      | \$      | \$      | \$ 1,470 |
|                            | 12,635  | 13,530  | 15,000  |          |
+----------------------------+---------+---------+---------+----------+
|                            |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| **Surety Bond Guarantee    | \$ 0    | \$ 0    | \$      | \$       |
| Program**                  |         |         | 11,400  | 11,400   |
+----------------------------+---------+---------+---------+----------+
|                            |         |         |         |          |
+----------------------------+---------+---------+---------+----------+
| **Total Financing          | **\$    | **\$    | **\$    | **\$     |
| Available**                | 89      | 83      | 70      | (12      |
|                            | 3,644** | 6,567** | 7,400** | 9,167)** |
+----------------------------+---------+---------+---------+----------+
|                            |         |         |         |          |
+----------------------------+---------+---------+---------+----------+

+-----------------------------+---------+---------+---------+---------+
| ## U.S. Sm                  |         |         |         |         |
| all Business Administration |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| **FY 2005 Congressional     |         |         |         |         |
| Budget Submission**         |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| **SOURCES AND USES OF       |         |         |         |         |
| FUNDS**                     |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| **USES OF FUNDS**           |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| **SALARIES & EXPENSES**     |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| *(Dollars in Thousands)*    |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
|                             |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
|                             |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
|                             | **FY    | **FY    | **FY    | **Incr  |
|                             | 2003**  | 2004**  | 2005**  | ease/** |
+-----------------------------+---------+---------+---------+---------+
|                             | **A     | **Est   | **Re    | **(Decr |
|                             | ctual** | imate** | quest** | ease)** |
+-----------------------------+---------+---------+---------+---------+
| **Summary**                 |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| Operating Budget            | \$      | \$      | \$      | \$      |
|                             | 35,672  | 30,856  | 49,894  | 19,038  |
+-----------------------------+---------+---------+---------+---------+
| Agencywide Costs            | 49,599  | 53,165  | 58,769  | 5,604   |
+-----------------------------+---------+---------+---------+---------+
| Compensation & Benefits     | 238,701 | 240,795 | 250,350 | 9,555   |
+-----------------------------+---------+---------+---------+---------+
| Non-Credit Programs         | 144,262 | 142,476 | 112,100 | (       |
|                             |         |         |         | 30,376) |
+-----------------------------+---------+---------+---------+---------+
| Congressional Initiatives   | 54,642  | 44,922  | 0       | (       |
|                             |         |         |         | 44,922) |
+-----------------------------+---------+---------+---------+---------+
|                             |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| Total                       | \$      | \$      | \$      | \$      |
|                             | 522,876 | 512,214 | 471,113 | (       |
|                             |         |         |         | 41,101) |
+-----------------------------+---------+---------+---------+---------+
|                             |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| **Operating Budget Detail** |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| Executive Direction         | \$      | \$      | \$      | \$      |
|                             | 3,804   | 3,100   | 4,563   | 1,463   |
+-----------------------------+---------+---------+---------+---------+
| Management and              | 4,544   | 6,215   | 8,994   | 2,779   |
| Administration              |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| Chief Information Officer   | 17,190  | 12,776  | 21,380  | 8,604   |
+-----------------------------+---------+---------+---------+---------+
| Gov Contr/Business          | 1,007   | 648     | 2,168   | 1,520   |
| Development                 |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| Capital Access              | 2,754   | 2,267   | 5,694   | 3,427   |
+-----------------------------+---------+---------+---------+---------+
| Entrepreneurial Development | 241     | 389     | 1,050   | 661     |
+-----------------------------+---------+---------+---------+---------+
| Regional and District       | 6,132   | 5,461   | 6,045   | 584     |
| Offices                     |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
|                             |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+
| Total                       | \$      | \$      | \$      | \$      |
|                             | 35,672  | 30,856  | 49,894  | 19,038  |
+-----------------------------+---------+---------+---------+---------+
|                             |         |         |         |         |
+-----------------------------+---------+---------+---------+---------+

+----------------------------+---------+---------+---------+---------+
| ### *U.S. Smal             |         |         |         |         |
| l Business Administration* |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
| **FY 2005 Congressional    |         |         |         |         |
| Budget Submission**        |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
| **SOURCES AND USES OF      |         |         |         |         |
| FUNDS**                    |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
| **USES OF FUNDS**          |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
| **AGENCYWIDE COSTS**       |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
| *(Dollars in Thousands)*   |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
|                            |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
|                            |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
|                            | **FY    | **FY    | **FY    | **Incr  |
|                            | 2003**  | 2004**  | 2005**  | ease/** |
+----------------------------+---------+---------+---------+---------+
|                            | **A     | **Est   | **Re    | **(Decr |
|                            | ctual** | imate** | quest** | ease)** |
+----------------------------+---------+---------+---------+---------+
| **Agencywide Costs:**      |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
| Buyout Costs               | \$      | \$ 0    | \$ 0    | \$ 0    |
|                            | 1,604   |         |         |         |
+----------------------------+---------+---------+---------+---------+
| Centralized Training       | 454     | 500     | 1,326   | 826     |
+----------------------------+---------+---------+---------+---------+
| Credit Reports             | 300     | 500     | 550     | 50      |
+----------------------------+---------+---------+---------+---------+
| Federal Express            | 266     | 250     | 275     | 25      |
+----------------------------+---------+---------+---------+---------+
| JAAMS                      | 2,476   | 911     | 573     | \(338\) |
+----------------------------+---------+---------+---------+---------+
| Performance Awards         | 2,230   | 2,027   | 2,175   | 148     |
+----------------------------+---------+---------+---------+---------+
| Postage                    | 846     | 1,400   | 1,509   | 109     |
+----------------------------+---------+---------+---------+---------+
| Printing                   | 421     | 618     | 655     | 37      |
+----------------------------+---------+---------+---------+---------+
| Reasonable Accommodation   | 41      | 75      | 75      | 0       |
+----------------------------+---------+---------+---------+---------+
| Relocations                | 584     | 2,055   | 5,000   | 2,945   |
+----------------------------+---------+---------+---------+---------+
| Rent                       | 33,285  | 36,152  | 38,280  | 2,128   |
+----------------------------+---------+---------+---------+---------+
| Telecommunications         | 3,727   | 4,272   | 4,568   | 296     |
+----------------------------+---------+---------+---------+---------+
| Transit Subsidy Program    | 860     | 1,265   | 1,314   | 49      |
+----------------------------+---------+---------+---------+---------+
| Workers & Unemp.           | 2,320   | 3,140   | 2,469   | \(671\) |
| Compensation               |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
| Other                      | 185     | 0       | 0       | 0       |
+----------------------------+---------+---------+---------+---------+
|                            |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
| **Total Agencywide Costs** | **\$    | **\$    | **\$    | **\$    |
|                            | 4       | 5       | 5       | 5,604** |
|                            | 9,599** | 3,165** | 8,769** |         |
+----------------------------+---------+---------+---------+---------+
|                            |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
|                            |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
|                            |         |         |         |         |
+----------------------------+---------+---------+---------+---------+
| **Compensation &           | **\$    | **\$    | **\$    | **\$    |
| Benefits**                 | 23      | 24      | 25      | 9,555** |
|                            | 8,701** | 0,795** | 0,350** |         |
+----------------------------+---------+---------+---------+---------+
|                            |         |         |         |         |
+----------------------------+---------+---------+---------+---------+

+------------------------------+--------+--------+--------+---------+
| ## U.S. S                    |        |        |        |         |
| mall Business Administration |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| **FY 2005 Congressional      |        |        |        |         |
| Budget Submission**          |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| **SOURCES AND USES OF        |        |        |        |         |
| FUNDS**                      |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| **USES OF FUNDS**            |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| **NON-CREDIT PROGRAMS**      |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| *(Dollars in Thousands)*     |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
|                              |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
|                              | **FY   | **FY   | **FY   | **Incr  |
|                              | 2003** | 2004** | 2005** | ease/** |
+------------------------------+--------+--------+--------+---------+
|                              | **Ac   | **Esti | **Req  | **(Decr |
|                              | tual** | mate** | uest** | ease)** |
+------------------------------+--------+--------+--------+---------+
| **Non-Credit Programs:**     |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| 7(j) Technical Assistance    | \$     | \$     | \$     | \$      |
| Program                      | 1,171  | 1,979  | 1,500  | (479)   |
+------------------------------+--------+--------+--------+---------+
| Advocacy Research            | 1,058  | 1,089  | 1,100  | 11      |
+------------------------------+--------+--------+--------+---------+
| Business Information Centers | 371    | 396    | 0      | \(396\) |
+------------------------------+--------+--------+--------+---------+
| BusinessLinc                 | 1,788  | 0      | 0      | 0       |
+------------------------------+--------+--------+--------+---------+
| Drug-Free Workplace          | 1,795  | 989    | 1,000  | 11      |
+------------------------------+--------+--------+--------+---------+
| HUBZones Program             | 0      | 1,979  | 0      | (1,979) |
+------------------------------+--------+--------+--------+---------+
| Microloan Technical          | 14,899 | 14,842 | 0      | (       |
| Assistance                   |        |        |        | 14,842) |
+------------------------------+--------+--------+--------+---------+
| National Ombudsman           | 442    | 495    | 500    | 5       |
+------------------------------+--------+--------+--------+---------+
| National Women\'s Business   | 699    | 743    | 750    | 7       |
| Council                      |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| Native American Outreach     | 1,778  | 1,979  | 0      | (1,979) |
+------------------------------+--------+--------+--------+---------+
| New Market Venture Capital   | 10,671 | 1,703  | 0      | (1,703) |
+------------------------------+--------+--------+--------+---------+
| PRIME Technical Assistance   | 4,537  | 4,948  | 0      | (4,948) |
+------------------------------+--------+--------+--------+---------+
| SBDC Grants                  | 85,791 | 88,063 | 88,000 | \(63\)  |
+------------------------------+--------+--------+--------+---------+
| SBIR - FAST                  | 0      | 1,979  | 0      | (1,979) |
+------------------------------+--------+--------+--------+---------+
| SBIR Technical Assistance    | 0      | 248    | 0      | \(248\) |
+------------------------------+--------+--------+--------+---------+
| SCORE Program                | 4,977  | 4,948  | 5,000  | 52      |
+------------------------------+--------+--------+--------+---------+
| USEAC Program                | 0      | 1,484  | 0      | (1,484) |
+------------------------------+--------+--------+--------+---------+
| Veterans Outreach            | 667    | 743    | 750    | 7       |
+------------------------------+--------+--------+--------+---------+
| Women\'s Business Centers    | 12,298 | 12,369 | 12,000 | \(369\) |
| Grants                       |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
|                              |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| Subtotal                     | 1      | 1      | 1      | (       |
|                              | 42,942 | 40,976 | 10,600 | 30,376) |
+------------------------------+--------+--------+--------+---------+
| Small Disadvantaged          | 1,320  | 1,500  | 1,500  | 0       |
| Businesses 1/                |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
|                              |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| **Total Non-Credit           | **144  | **142  | **112  | **(30   |
| Programs**                   | ,262** | ,476** | ,100** | ,376)** |
+------------------------------+--------+--------+--------+---------+
|                              |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| Congressional Initiatives    | \$     | \$     | \$ 0   | \$      |
|                              | 54,642 | 44,922 |        | (       |
|                              |        |        |        | 44,922) |
+------------------------------+--------+--------+--------+---------+
|                              |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| **Grand Total, Non-Credit    | **\$   | **\$   | **\$   | **\$    |
| Programs**                   | 198    | 187    | 112    | (75     |
|                              | ,904** | ,398** | ,100** | ,298)** |
+------------------------------+--------+--------+--------+---------+
|                              |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
|                              |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
|                              |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
| ^1/^ The Small Disadvantaged |        |        |        |         |
| Businesses Program is        |        |        |        |         |
| reimbursed through           |        |        |        |         |
| inter-agency collections.    |        |        |        |         |
+------------------------------+--------+--------+--------+---------+
|                              |        |        |        |         |
+------------------------------+--------+--------+--------+---------+

<table style="width:100%;">
<colgroup>
<col style="width: 22%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 5%" />
<col style="width: 5%" />
<col style="width: 5%" />
<col style="width: 6%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="13"><h4 id="u.s.-small-business-administration-6"><em>U.S.
Small Business Administration</em></h4></td>
</tr>
<tr class="even">
<td colspan="13"><h5 id="fy-2005-congressional-budget-submission">FY
2005 Congressional Budget Submission</h5></td>
</tr>
<tr class="odd">
<td colspan="13"><h5 id="summary-of-credit-programs">SUMMARY OF CREDIT
PROGRAMS</h5></td>
</tr>
<tr class="even">
<td colspan="13"><em>(Dollars in Thousands)</em></td>
</tr>
<tr class="odd">
<td><em> </em></td>
<td><em> </em></td>
<td><em> </em></td>
<td><em> </em></td>
<td><em> </em></td>
<td><em> </em></td>
<td><em> </em></td>
<td><em> </em></td>
<td><em> </em></td>
<td><em> </em></td>
<td><em> </em></td>
<td><em> </em></td>
<td><em> </em></td>
</tr>
<tr class="even">
<td><strong>Credit Program</strong></td>
<td colspan="4"><strong>Program Level</strong></td>
<td colspan="4"><strong>Total Budget Authority</strong></td>
<td colspan="4"><strong>Subsidy Rate</strong></td>
</tr>
<tr class="odd">
<td> </td>
<td><strong> </strong></td>
<td></td>
<td></td>
<td> </td>
<td><strong> </strong></td>
<td></td>
<td></td>
<td> </td>
<td><strong> </strong></td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="even">
<td> </td>
<td><strong>FY 2003</strong></td>
<td><strong>FY 2004</strong></td>
<td><strong>FY 2005</strong></td>
<td><strong>Increase/</strong></td>
<td><strong>FY 2003</strong></td>
<td><strong>FY 2004</strong></td>
<td><strong>FY 2005</strong></td>
<td><strong>Increase/</strong></td>
<td><strong>FY 2003</strong></td>
<td><strong>FY 2004</strong></td>
<td><strong>FY 2005</strong></td>
<td><strong>Increase/</strong></td>
</tr>
<tr class="odd">
<td> </td>
<td><strong>Actual</strong></td>
<td><strong>Estimate</strong></td>
<td><strong>Request</strong></td>
<td><strong>(Decrease)</strong></td>
<td><strong>Actual</strong></td>
<td><strong>Estimate</strong></td>
<td><strong>Request</strong></td>
<td><strong>(Decrease)</strong></td>
<td><strong>Actual</strong></td>
<td><strong>Estimate</strong></td>
<td><strong>Request</strong></td>
<td><strong>(Decrease)</strong></td>
</tr>
<tr class="even">
<td><strong>Guaranteed Loans</strong></td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="odd">
<td>Section 7(a) Guaranty</td>
<td>8,937,981</td>
<td>9,483,679</td>
<td>12,500,000</td>
<td>3,016,321</td>
<td>92,955</td>
<td>100,527</td>
<td>0</td>
<td>(100,527)</td>
<td>1.04%</td>
<td>1.06%</td>
<td>0.00%</td>
<td>(1.06)%</td>
</tr>
<tr class="even">
<td>Section 7(a) Guaranty - STAR</td>
<td>1,548,750</td>
<td>538,019</td>
<td>0</td>
<td>(538,019)</td>
<td>16,107</td>
<td>5,703</td>
<td>0</td>
<td>(5,703)</td>
<td>1.04%</td>
<td>1.06%</td>
<td>0.00%</td>
<td>(1.06)%</td>
</tr>
<tr class="odd">
<td>Section 7(a) Guaranty - DELTA</td>
<td>500</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1.51%</td>
<td>1.56%</td>
<td>0.00%</td>
<td>(1.56)%</td>
</tr>
<tr class="even">
<td>Section 504 CDC Guaranty</td>
<td>3,142,414</td>
<td>4,500,000</td>
<td>4,500,000</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0.88%</td>
<td>0.00%</td>
<td>0.00%</td>
<td>0.00%</td>
</tr>
<tr class="odd">
<td>Section 504 CDC Guaranty - DELTA</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0.88%</td>
<td>0.62%</td>
<td>0.88%</td>
<td>0.26%</td>
</tr>
<tr class="even">
<td>New Market Venture Capital Program</td>
<td>53,247</td>
<td>3,153</td>
<td>0</td>
<td>(3,153)</td>
<td>8,232</td>
<td>506</td>
<td>0</td>
<td>(506)</td>
<td>15.46%</td>
<td>16.05%</td>
<td>16.03%</td>
<td>(0.02)%</td>
</tr>
<tr class="odd">
<td>SBIC - Participating Securities</td>
<td>1,184,740</td>
<td>4,000,000</td>
<td>4,000,000</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0.00%</td>
<td>0.00%</td>
<td>0.00%</td>
<td>0.00%</td>
</tr>
<tr class="even">
<td>SBIC - Debentures</td>
<td>461,100</td>
<td>3,000,000</td>
<td>3,000,000</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0.00%</td>
<td>0.00%</td>
<td>0.00%</td>
<td>0.00%</td>
</tr>
<tr class="odd">
<td>Microloan - Guaranty</td>
<td>0</td>
<td>1,940</td>
<td>0</td>
<td>(1,940)</td>
<td>0</td>
<td>168</td>
<td>0</td>
<td>(168)</td>
<td>8.42%</td>
<td>8.66%</td>
<td>8.66%</td>
<td>0.00%</td>
</tr>
<tr class="even">
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="odd">
<td>Total</td>
<td>15,328,732</td>
<td>21,526,791</td>
<td>24,000,000</td>
<td>2,473,209</td>
<td>117,301</td>
<td>106,904</td>
<td>0</td>
<td>(106,904)</td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="even">
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="odd">
<td><strong>Direct Loans</strong></td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="even">
<td>Microloan Direct Program</td>
<td>29,719</td>
<td>20,984</td>
<td>0</td>
<td>(20,984)</td>
<td>3,879</td>
<td>2,004</td>
<td>0</td>
<td>(2,004)</td>
<td>13.05%</td>
<td>9.55%</td>
<td>9.55%</td>
<td>0.00%</td>
</tr>
<tr class="odd">
<td>Total</td>
<td>29,719</td>
<td>20,984</td>
<td>0</td>
<td>(20,984)</td>
<td>3,879</td>
<td>2,004</td>
<td>0</td>
<td>(2,004)</td>
<td>13.05%</td>
<td>9.55%</td>
<td>9.55%</td>
<td>0.00%</td>
</tr>
<tr class="even">
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="odd">
<td><strong>Total Business Loans</strong></td>
<td><strong>15,358,451</strong></td>
<td><strong>21,547,775</strong></td>
<td><strong>24,000,000</strong></td>
<td><strong>2,452,225</strong></td>
<td><strong>121,180</strong></td>
<td><strong>108,908</strong></td>
<td><strong>0</strong></td>
<td><strong>(108,908)</strong></td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="even">
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="odd">
<td><strong>Disaster Assistance</strong></td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="even">
<td>Disaster Assistance - Regular</td>
<td>671,946</td>
<td>757,969</td>
<td>792,278</td>
<td>34,309</td>
<td>93,938</td>
<td>88,834</td>
<td>101,887</td>
<td>13,053</td>
<td>13.98%</td>
<td>11.72%</td>
<td>12.86%</td>
<td>1.14%</td>
</tr>
<tr class="odd">
<td>Disaster Assistance - 9/11 Economic</td>
<td>100,565</td>
<td>11,272</td>
<td>0</td>
<td>(11,272)</td>
<td>23,331</td>
<td>2,615</td>
<td>0</td>
<td>(2,615)</td>
<td>23.20%</td>
<td>23.20%</td>
<td>0.00%</td>
<td>N/A</td>
</tr>
<tr class="even">
<td>Disaster Assistance - 9/11 Physical</td>
<td>7,339</td>
<td>17,560</td>
<td>0</td>
<td>(17,560)</td>
<td>1,026</td>
<td>2,058</td>
<td>0</td>
<td>(2,058)</td>
<td>13.98%</td>
<td>11.72%</td>
<td>0.00%</td>
<td>N/A</td>
</tr>
<tr class="odd">
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="even">
<td>Total</td>
<td><strong>779,850</strong></td>
<td><strong>786,801</strong></td>
<td><strong>792,278</strong></td>
<td><strong>5,477</strong></td>
<td><strong>118,295</strong></td>
<td><strong>93,507</strong></td>
<td><strong>101,887</strong></td>
<td><strong>8,380</strong></td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="odd">
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
<td> </td>
<td></td>
<td></td>
<td> </td>
</tr>
<tr class="even">
<td><strong>Surety Bond Program</strong></td>
<td><strong>593,572</strong></td>
<td><strong>1,672,000</strong></td>
<td><strong>1,672,000</strong></td>
<td><strong>0</strong></td>
<td><strong>0</strong></td>
<td><strong>0</strong></td>
<td><strong>14,527</strong></td>
<td><strong>14,527</strong></td>
<td><strong>N/A</strong></td>
<td><strong>N/A</strong></td>
<td><strong>N/A</strong></td>
<td><strong>N/A</strong></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>

+-------------------------------+--------+--------+--------+--------+
| ###### U.S. Small Busin       |        |        |        |        |
| ess Administration {#u.s.-sma |        |        |        |        |
| ll-business-administration-7} |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| #####                         |        |        |        |        |
| ## FY 2005 Congressional Budg |        |        |        |        |
| et Submission {#fy-2005-congr |        |        |        |        |
| essional-budget-submission-1} |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **SOURCES AND USES OF FUNDS** |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **BUSINESS LOAN ACCOUNTS**    |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| *(Dollars in Thousands)*      |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
|                               | **FY   | **FY   | **FY   | *      |
|                               | 2003** | 2004** | 2005** | *Incre |
|                               |        |        |        | ase/** |
+-------------------------------+--------+--------+--------+--------+
|                               | **Ac   | **Esti | **Req  | **     |
|                               | tual** | mate** | uest** | (Decre |
|                               |        |        |        | ase)** |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **Administrative Expenses**   |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$     | \$     | \$     | \$     |
|                               | 1      | 1      | 1      | 1,000  |
|                               | 29,000 | 28,000 | 29,000 |        |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 0      | 0      | 0      | 0      |
| > year                        |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | 0      | 0      | 0      | 0      |
| > year                        |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | (12    | (12    | (12    | (      |
| > Accounts                    | 9,000) | 8,000) | 9,000) | 1,000) |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | 0      | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **7(a) General                |        |        |        |        |
| Business-Regular Program**    |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$     | \$     | \$ 0   | \$     |
|                               | 85,360 | 79,132 |        | (7     |
|                               |        |        |        | 9,132) |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 708    | 19,773 | 0      | (1     |
| > year                        |        |        |        | 9,773) |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | (1     | 0      | 0      | 0      |
| > year                        | 9,773) |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | 27,393 | 2,455  | 0      | (      |
| > Accounts                    |        |        |        | 2,455) |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | \      | \      | 0      | 833    |
|                               | (733\) | (833\) |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$     | \$     | \$ 0   | \$     |
|                               | 92,955 | 1      |        | (10    |
|                               |        | 00,527 |        | 0,527) |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Subsidy Rate                | 1.04%  | 1.06%  | 0.00%  | (      |
|                               |        |        |        | 1.06%) |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$     | \$     | \$     | \$     |
|                               | 8,9    | 9,4    | 12,5   | 3,0    |
|                               | 37,981 | 83,679 | 00,000 | 16,321 |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **7(a) General Business-STAR  |        |        |        |        |
| Program**                     |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 45,290 | 5,703  | 0      | (      |
| > year                        |        |        |        | 5,703) |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | (      | 0      | 0      | 0      |
| > year                        | 5,703) |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | (2     | 0      | 0      | 0      |
| > Accounts                    | 7,393) |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Recoveries                  | 3,913  | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | 0      | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$     | \$     | \$ 0   | \$     |
|                               | 16,107 | 5,703  |        | (      |
|                               |        |        |        | 5,703) |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Subsidy Rate                | 1.04%  | 1.06%  | 0.00%  | N/A    |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$     | \$     | \$ 0   | \$     |
|                               | 1,5    | 5      |        | (53    |
|                               | 48,750 | 38,019 |        | 8,019) |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **7(a) DELTA**                |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 2,462  | 2,455  | 0      | (      |
| > year                        |        |        |        | 2,455) |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | (      | 0      | 0      | 0      |
| > year                        | 2,455) |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | 0      | (      | 0      | 2,455  |
| > Accounts                    |        | 2,455) |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | 0      | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$ 7   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Subsidy Rate                | 1.51%  | 1.56%  | 0.00%  | N/A    |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$ 500 | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+

+-------------------------------+--------+--------+--------+--------+
| ###### U.S. Small Busin       |        |        |        |        |
| ess Administration {#u.s.-sma |        |        |        |        |
| ll-business-administration-8} |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| #####                         |        |        |        |        |
| ## FY 2005 Congressional Budg |        |        |        |        |
| et Submission {#fy-2005-congr |        |        |        |        |
| essional-budget-submission-2} |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **SOURCES AND USES OF FUNDS** |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **BUSINESS LOAN ACCOUNTS**    |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| *(Dollars in Thousands)*      |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
|                               | **FY   | **FY   | **FY   | *      |
|                               | 2003** | 2004** | 2005** | *Incre |
|                               |        |        |        | ase/** |
+-------------------------------+--------+--------+--------+--------+
|                               | **Ac   | **Esti | **Req  | **     |
|                               | tual** | mate** | uest** | (Decre |
|                               |        |        |        | ase)** |
+-------------------------------+--------+--------+--------+--------+
| **504 CDC**                   |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 0      | 0      | 0      | 0      |
| > year                        |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | 0      | 0      | 0      | 0      |
| > year                        |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | 0      | 0      | 0      | 0      |
| > Accounts                    |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | 0      | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Subsidy Rate                | 0.88%  | 0.00%  | 0.00%  | 0.00%  |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$     | \$     | \$     | \$ 0   |
|                               | 3,1    | 4,5    | 4,5    |        |
|                               | 42,414 | 00,000 | 00,000 |        |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **504 CDC DELTA**             |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 547    | 547    | 547    | 0      |
| > year                        |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | \      | \      | \      | 0      |
| > year                        | (547\) | (547\) | (547\) |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | 0      | 0      | 0      | 0      |
| > Accounts                    |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | 0      | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Subsidy Rate                | 0.88%  | 0.62%  | 0.88%  | 0.26%  |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **New Market Venture Capital  |        |        |        |        |
| Program**                     |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 19,238 | 506    | 0      | \      |
| > year                        |        |        |        | (506\) |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | \      | 0      | 0      | 0      |
| > year                        | (506\) |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | 0      | 0      | 0      | 0      |
| > Accounts                    |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | (1     | 0      | 0      | 0      |
|                               | 0,500) |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$     | \$ 506 | \$ 0   | \$     |
|                               | 8,232  |        |        | (506)  |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Subsidy Rate                | 15.46% | 16.05% | 16.03% | (      |
|                               |        |        |        | 0.02%) |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$     | \$     | \$ 0   | \$     |
|                               | 53,247 | 3,153  |        | (      |
|                               |        |        |        | 3,153) |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **SBIC Participating          |        |        |        |        |
| Securities**                  |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 0      | 0      | 0      | 0      |
| > year                        |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | 0      | 0      | 0      | 0      |
| > year                        |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | 0      | 0      | 0      | 0      |
| > Accounts                    |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | 0      | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Subsidy Rate                | 0.00%  | 0.00%  | 0.00%  | 0.00%  |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$     | \$     | \$     | \$ 0   |
|                               | 1,1    | 4,0    | 4,0    |        |
|                               | 84,740 | 00,000 | 00,000 |        |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+

+-------------------------------+--------+--------+--------+--------+
| ###### U.S. Small Busin       |        |        |        |        |
| ess Administration {#u.s.-sma |        |        |        |        |
| ll-business-administration-9} |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **FY 2005 Congressional       |        |        |        |        |
| Budget Submission**           |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| ####                          |        |        |        |        |
| ### SOURCES AND USES OF FUNDS |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **BUSINESS LOAN ACCOUNTS**    |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| *(Dollars in Thousands)*      |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
|                               | **FY   | **FY   | **FY   | *      |
|                               | 2003** | 2004** | 2005** | *Incre |
|                               |        |        |        | ase/** |
+-------------------------------+--------+--------+--------+--------+
|                               | **Ac   | **Esti | **Req  | **     |
|                               | tual** | mate** | uest** | (Decre |
|                               |        |        |        | ase)** |
+-------------------------------+--------+--------+--------+--------+
| **SBIC Debentures**           |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 901    | 901    | 901    | 0      |
| > year                        |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | \      | \      | \      | 0      |
| > year                        | (901\) | (901\) | (901\) |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | 0      | 0      | 0      | 0      |
| > Accounts                    |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | 0      | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Subsidy Rate                | 0.00%  | 0.00%  | 0.00%  | 0.00%  |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$     | \$     | \$     | \$ 0   |
|                               | 4      | 3,0    | 3,0    |        |
|                               | 61,100 | 00,000 | 00,000 |        |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        | 0      |
+-------------------------------+--------+--------+--------+--------+
| **Microloans - Guarantees**   |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$ 0   | \$ 0   | \$ 0   | \$ 0   |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 908    | 908    | 740    | \      |
| > year                        |        |        |        | (168\) |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | \      | \      | \      | 0      |
| > year                        | (908\) | (740\) | (740\) |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | 0      | 0      | 0      | 0      |
| > Accounts                    |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | 0      | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$ 0   | \$ 168 | \$ 0   | \$     |
|                               |        |        |        | (168)  |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Subsidy Rate                | 8.42%  | 8.66%  | 8.66%  | 0.00%  |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$ 0   | \$     | \$ 0   | \$     |
|                               |        | 1,940  |        | (      |
|                               |        |        |        | 1,940) |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **Microloans - Direct**       |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$     | \$     | \$ 0   | \$     |
|                               | 3,726  | 1,910  |        | (      |
|                               |        |        |        | 1,910) |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 614    | 246    | 0      | \      |
| > year                        |        |        |        | (246\) |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | \      | 0      | 0      | 0      |
| > year                        | (246\) |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | \      | \      | 0      | 132    |
| > Accounts                    | (259\) | (132\) |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Recoveries                  | 68     | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | \(24\) | \(20\) | 0      | 20     |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$     | \$     | \$ 0   | \$     |
|                               | 3,879  | 2,004  |        | (      |
|                               |        |        |        | 2,004) |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Subsidy Rate                | 13.05% | 9.55%  | 9.55%  | 0.00%  |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$     | \$     | \$ 0   | \$     |
|                               | 29,719 | 20,984 |        | (2     |
|                               |        |        |        | 0,984) |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| **[BUSINESS LOANS             |        |        |        |        |
| SUMMARY]{.underline}**        |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$     | \$     | \$     | \$     |
|                               | 2      | 2      | 1      | (8     |
|                               | 18,086 | 09,042 | 29,000 | 0,042) |
+-------------------------------+--------+--------+--------+--------+
| > Carryover from prior fiscal | 70,668 | 31,039 | 2,188  | (2     |
| > year                        |        |        |        | 8,851) |
+-------------------------------+--------+--------+--------+--------+
| > Carryover into next fiscal  | (3     | (      | (      | 0      |
| > year                        | 1,039) | 2,188) | 2,188) |        |
+-------------------------------+--------+--------+--------+--------+
| > Transfer to/from Other      | (12    | (12    | (12    | \      |
| > Accounts                    | 9,259) | 8,132) | 9,000) | (868\) |
+-------------------------------+--------+--------+--------+--------+
| > Recoveries                  | 3,981  | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | (1     | \      | 0      | 853    |
|                               | 1,257) | (853\) |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$     | \$     | \$ 0   | \$     |
|                               | 1      | 1      |        | (10    |
|                               | 21,180 | 08,908 |        | 8,908) |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$     | \$     | \$     | \$     |
|                               | 15,3   | 21,5   | 24,0   | 2,4    |
|                               | 58,451 | 47,775 | 00,000 | 52,225 |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| ########                      |        |        |        |        |
| SURETY BOND GUARANTEE PROGRAM |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > New Budget Authority        | \$ 0   | \$ 0   | \$     | \$     |
|                               |        |        | 11,400 | 11,400 |
+-------------------------------+--------+--------+--------+--------+
| > Rescinded Budget Authority  | 0      | 0      | 0      | 0      |
+-------------------------------+--------+--------+--------+--------+
| > Total Budget Authority      | \$ 0   | \$ 0   | \$     | \$     |
|                               |        |        | 11,400 | 11,400 |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+
| > Subsidy Rate                | 0.00%  | 0.00%  | 0.00%  | 0.00%  |
+-------------------------------+--------+--------+--------+--------+
| > Program Level               | \$     | \$     | \$     | \$ 0   |
|                               | 5      | 1,6    | 1,6    |        |
|                               | 93,572 | 72,000 | 72,000 |        |
+-------------------------------+--------+--------+--------+--------+
|                               |        |        |        |        |
+-------------------------------+--------+--------+--------+--------+

+------------------------+----------+----------+----------+----------+
| ## U.S. Smal           |          |          |          |          |
| l Business Administrat |          |          |          |          |
| ion {#u.s.-small-busin |          |          |          |          |
| ess-administration-10} |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| ######                 |          |          |          |          |
| ### FY 2005 Congressio |          |          |          |          |
| nal Budget Submission  |          |          |          |          |
| {#fy-2005-congressiona |          |          |          |          |
| l-budget-submission-3} |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| **SOURCES AND USES OF  |          |          |          |          |
| FUNDS**                |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| **DISASTER LOANS**     |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| *(Dollars in           |          |          |          |          |
| Thousands)*            |          |          |          |          |
+------------------------+----------+----------+----------+----------+
|                        |          |          |          |          |
+------------------------+----------+----------+----------+----------+
|                        | **FY     | **FY     | **FY     | **Inc    |
|                        | 2003**   | 2004**   | 2005**   | rease/** |
+------------------------+----------+----------+----------+----------+
|                        | **       | **Es     | **R      | **(Dec   |
|                        | Actual** | timate** | equest** | rease)** |
+------------------------+----------+----------+----------+----------+
| **Disaster             |          |          |          |          |
| Program-Regular**      |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > New Budget Authority | \$       | \$       | \$       | \$       |
|                        | 73,140   | 56,188   | 78,887   | 22,699   |
+------------------------+----------+----------+----------+----------+
| > Carryover from prior | 28,808   | 18,205   | 13,000   | (5,205)  |
| > fiscal year          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Carryover into next  | (18,205) | (13,000) | 0        | 13,000   |
| > fiscal year          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Recoveries from      | 10,670   | 13,000   | 10,000   | (3,000)  |
| > prior years          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Transfer to/from     | 0        | 15,032   | 0        | (15,032) |
| > Other Accounts       |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Rescinded Budget     | \(475\)  | \(591\)  | 0        | 591      |
| > Authority            |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Subsidy Budget       | \$       | \$       | \$       | \$       |
| > Authority            | 93,938   | 88,834   | 101,887  | 13,053   |
+------------------------+----------+----------+----------+----------+
|                        |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Subsidy Rate         | 13.98%   | 11.72%   | 12.86%   | 1.14%    |
+------------------------+----------+----------+----------+----------+
| > Program Level        | \$       | \$       | \$       | \$       |
|                        | 671,946  | 757,969  | 792,278  | 34,309   |
+------------------------+----------+----------+----------+----------+
|                        |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| **Disaster             |          |          |          |          |
| Program-Economic**     |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > New Budget Authority | \$ 0     | 0        | 0        | 0        |
+------------------------+----------+----------+----------+----------+
| > Carryover from prior | 39,241   | 17,647   | 0        | (17,647) |
| > fiscal year          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Carryover into next  | (17,647) | 0        | 0        | 0        |
| > fiscal year          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Recoveries from      | 1,737    | 0        | 0        | 0        |
| > prior years          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Transfer to/from     | 0        | (15,032) | 0        | 15,032   |
| > Other Accounts       |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Rescinded Budget     | 0        | 0        | 0        | 0        |
| > Authority            |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Subsidy Budget       | \$       | \$ 2,615 | \$ 0     | \$       |
| > Authority            | 23,331   |          |          | (2,615)  |
+------------------------+----------+----------+----------+----------+
|                        |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Subsidy Rate         | 23.20%   | 23.20%   | 0.00%    | N/A      |
+------------------------+----------+----------+----------+----------+
| > Program Level        | \$       | \$       | \$ 0     | \$       |
|                        | 100,565  | 11,272   |          | (11,272) |
+------------------------+----------+----------+----------+----------+
|                        |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| **Disaster             |          |          |          |          |
| Program-Physical**     |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > New Budget Authority | \$ 0     | \$ 0     | \$ 0     | \$ 0     |
+------------------------+----------+----------+----------+----------+
| > Carryover from prior | 2,575    | 2,058    | 0        | (2,058)  |
| > fiscal year          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Carryover into next  | (2,058)  | 0        | 0        | 0        |
| > fiscal year          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Recoveries from      | 509      | 0        | 0        | 0        |
| > prior years          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Transfer to/from     | 0        | 0        | 0        | 0        |
| > Other Accounts       |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Rescinded Budget     | 0        | 0        | 0        | 0        |
| > Authority            |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Subsidy Budget       | \$ 1,026 | \$ 2,058 | \$ 0     | \$       |
| > Authority            |          |          |          | (2,058)  |
+------------------------+----------+----------+----------+----------+
|                        |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Subsidy Rate         | 13.98%   | 11.72%   | 0.00%    | N/A      |
+------------------------+----------+----------+----------+----------+
| > Program Level        | \$ 7,339 | \$       | \$ 0     | \$       |
|                        |          | 17,560   |          | (17,560) |
+------------------------+----------+----------+----------+----------+
|                        |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| **Disaster             |          |          |          |          |
| Program-Total**        |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > New Budget Authority | \$       | \$       | \$       | 22,699   |
|                        | 73,140   | 56,188   | 78,887   |          |
+------------------------+----------+----------+----------+----------+
| > Carryover from prior | 70,624   | 37,910   | 13,000   | (24,910) |
| > fiscal year          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Carryover into next  | (37,910) | (13,000) | 0        | 13,000   |
| > fiscal year          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Recoveries from      | 12,916   | 13,000   | 10,000   | (3,000)  |
| > prior years          |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Transfer to/from     | 0        | 0        | 0        | 0        |
| > Other Accounts       |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Rescinded Budget     | \(475\)  | \(591\)  | 0        | 591      |
| > Authority            |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Subsidy Budget       | \$       | \$       | \$       | \$ 8,380 |
| > Authority            | 118,295  | 93,507   | 101,887  |          |
+------------------------+----------+----------+----------+----------+
|                        |          |          |          |          |
+------------------------+----------+----------+----------+----------+
| > Program Level        | \$       | \$       | \$       | \$ 5,478 |
|                        | 779,849  | 786,801  | 792,278  |          |
+------------------------+----------+----------+----------+----------+
|                        |          |          |          |          |
+------------------------+----------+----------+----------+----------+

+-------------------+-----------+-----------+-----------+-----------+
| ###### U.S. Sm    |           |           |           |           |
| all Business Admi |           |           |           |           |
| nistration {#u.s. |           |           |           |           |
| -small-business-a |           |           |           |           |
| dministration-11} |           |           |           |           |
+-------------------+-----------+-----------+-----------+-----------+
| **FY 2005         |           |           |           |           |
| Congressional     |           |           |           |           |
| Budget            |           |           |           |           |
| Submission**      |           |           |           |           |
+-------------------+-----------+-----------+-----------+-----------+
| **FULL TIME       |           |           |           |           |
| EQUIVALENT        |           |           |           |           |
| EMPLOYEES (FTE)** |           |           |           |           |
+-------------------+-----------+-----------+-----------+-----------+
|                   |           |           |           |           |
+-------------------+-----------+-----------+-----------+-----------+
|                   |           |           |           |           |
+-------------------+-----------+-----------+-----------+-----------+
|                   |           |           |           |           |
+-------------------+-----------+-----------+-----------+-----------+
|                   | **FY      | **FY      | **FY      | **In      |
|                   | 2003**    | 2004**    | 2005**    | crease/** |
+-------------------+-----------+-----------+-----------+-----------+
|                   | *         | **E       | **        | **(De     |
|                   | *Actual** | stimate** | Request** | crease)** |
+-------------------+-----------+-----------+-----------+-----------+
|                   |           |           |           |           |
+-------------------+-----------+-----------+-----------+-----------+
| Regular           | 2,633     | 2,618     | 2,618     | 0         |
+-------------------+-----------+-----------+-----------+-----------+
| Disaster          | 1,029     | 1,168     | 1,168     | 0         |
+-------------------+-----------+-----------+-----------+-----------+
| Subtotal          | 3,662     | 3,786     | 3,786     | 0         |
+-------------------+-----------+-----------+-----------+-----------+
|                   |           |           |           |           |
+-------------------+-----------+-----------+-----------+-----------+
| Inspector General | 100       | 103       | 103       | 0         |
+-------------------+-----------+-----------+-----------+-----------+
|                   |           |           |           |           |
+-------------------+-----------+-----------+-----------+-----------+
| Grand Total       | 3,762     | 3,889     | 3,889     | 0         |
+-------------------+-----------+-----------+-----------+-----------+
|                   |           |           |           |           |
+-------------------+-----------+-----------+-----------+-----------+

+----------------------------------+-----------+-----------+-----------+
| *U.S. Small Business             |           |           |           |
| Administration*                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| **FY 2005 Congressional Budget** |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| **TOTAL COST BY PROGRAM AND      |           |           |           |
| ACTIVITY**                       |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| *(Dollars In Thousands)*         |           |           |           |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
|                                  | **FY      | **FY      | **FY      |
|                                  | 2003**    | 2004**    | 2005**    |
+----------------------------------+-----------+-----------+-----------+
|                                  | *         | **E       | **E       |
|                                  | *Actual** | stimate** | stimate** |
+----------------------------------+-----------+-----------+-----------+
| **ACCESS TO CAPITAL**            |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| *Loan Making*                    |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| CLP/Regular 7(a) Loans           | \$ 56,336 | \$ 64,811 | \$ 72,704 |
+----------------------------------+-----------+-----------+-----------+
| Regular 504 Loans                | 26,947    | 31,129    | 34,845    |
+----------------------------------+-----------+-----------+-----------+
| Microloans                       | 2,243     | 2,301     | 0         |
+----------------------------------+-----------+-----------+-----------+
| Subtotal                         | \$ 85,527 | \$ 98,240 | \$        |
|                                  |           |           | 107,549   |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| *Loan Servicing*                 |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| CLP/Regular 7(a) Loans           | \$ 14,044 | \$ 14,280 | \$ 15,398 |
+----------------------------------+-----------+-----------+-----------+
| Regular 504 Loans                | 3,673     | 3,727     | 4,013     |
+----------------------------------+-----------+-----------+-----------+
| Microloans                       | 3,708     | 3,785     | 4,308     |
+----------------------------------+-----------+-----------+-----------+
| Subtotal                         | \$ 21,425 | \$ 21,791 | \$ 23,719 |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| *Loan Liquidation & Litigation*  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| CLP/Regular 7(a) Loans           | \$ 32,098 | \$ 16,152 | \$ 12,061 |
+----------------------------------+-----------+-----------+-----------+
| Regular 504 Loans                | 5,726     | 5,916     | 6,407     |
+----------------------------------+-----------+-----------+-----------+
| Microloans                       | 51        | 53        | 58        |
+----------------------------------+-----------+-----------+-----------+
| Subtotal                         | \$ 37,875 | \$ 22,121 | \$ 18,525 |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| **CAPITAL ACCESS PROGRAMS**      |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| > Asset Sales Program            | \$ 2,698  | \$ 1,330  | \$ 0      |
+----------------------------------+-----------+-----------+-----------+
| > International Trade Program    | 5,811     | 8,001     | 12,065    |
+----------------------------------+-----------+-----------+-----------+
| > Lender Oversight/Risk          | 6,571     | 9,516     | 12,038    |
| > Management                     |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| > Microloan Technical Assistance | 15,127    | 15,077    | 0         |
+----------------------------------+-----------+-----------+-----------+
| > New Market Venture Capital     | 12,626    | 10,279    | 9,643     |
+----------------------------------+-----------+-----------+-----------+
| > PRIME Technical Assistance     | 4,558     | 4,970     | 0         |
+----------------------------------+-----------+-----------+-----------+
| > SBIC Program                   | 12,987    | 7,015     | 7,902     |
+----------------------------------+-----------+-----------+-----------+
| > Surety Bond Program            | 3,666     | 7,044     | 10,086    |
+----------------------------------+-----------+-----------+-----------+
| Subtotal                         | \$ 64,043 | \$ 63,232 | \$ 51,734 |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| **PROCUREMENT OPPORTUNITIES**    |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| > 7(j) Program                   | \$ 2,803  | \$ 3,521  | \$ 3,158  |
+----------------------------------+-----------+-----------+-----------+
| > 8(a) Program                   | 33,374    | 34,794    | 37,636    |
+----------------------------------+-----------+-----------+-----------+
| > BusinessLinc                   | 1,918     | 139       | 149       |
+----------------------------------+-----------+-----------+-----------+
| > HUBZones Program               | 5,648     | 7,143     | 6,662     |
+----------------------------------+-----------+-----------+-----------+
| > Prime Contract Program         | 16,507    | 19,734    | 19,217    |
+----------------------------------+-----------+-----------+-----------+
| > Procurement Matchmaking        | 434       | 450       | 516       |
+----------------------------------+-----------+-----------+-----------+
| > Small Disadvantaged Business   | 4,750     | 5,061     | 5,383     |
+----------------------------------+-----------+-----------+-----------+
| > Subcontracting Program         | 6,104     | 6,493     | 7,070     |
+----------------------------------+-----------+-----------+-----------+
| Subtotal                         | \$ 71,539 | \$ 77,334 | \$ 79,790 |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| **ADVOCACY**                     |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| > Advocacy                       | \$ 8,680  | \$ 8,877  | \$ 9,688  |
+----------------------------------+-----------+-----------+-----------+
| > Disability Initiative          | 85        | 90        | 99        |
+----------------------------------+-----------+-----------+-----------+
| > National Women\'s Business     | 917       | 970       | 1,009     |
| > Council                        |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| > Ombudsman                      | 1,200     | 1,229     | 1,351     |
+----------------------------------+-----------+-----------+-----------+
| > Veteran\'s Business            | 1,729     | 1,830     | 1,943     |
| > Corporation                    |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| Subtotal                         | \$ 12,612 | \$ 12,997 | \$ 14,089 |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+

+----------------------------------+-----------+-----------+-----------+
| ## U.S. Small                    |           |           |           |
| Business Administration {#u.s.-s |           |           |           |
| mall-business-administration-12} |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| **FY 2005 Congressional Budget** |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| **TOTAL COST BY PROGRAM AND      |           |           |           |
| ACTIVITY**                       |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| *(Dollars In Thousands)*         |           |           |           |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
|                                  | **FY      | **FY      | **FY      |
|                                  | 2003**    | 2004**    | 2005**    |
+----------------------------------+-----------+-----------+-----------+
|                                  | *         | **E       | **E       |
|                                  | *Actual** | stimate** | stimate** |
+----------------------------------+-----------+-----------+-----------+
| **ENTREPRENEURIAL SUPPORT**      |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| > Business Information Centers   | \$ 9,309  | \$ 9,614  | \$ 0      |
+----------------------------------+-----------+-----------+-----------+
| > Drug Free Workplace            | 1,941     | 1,071     | 1,212     |
+----------------------------------+-----------+-----------+-----------+
| > International Visitors Program | 152       | 155       | 179       |
+----------------------------------+-----------+-----------+-----------+
| > National Education Center      | 289       | 294       | 337       |
+----------------------------------+-----------+-----------+-----------+
| > Native American Outreach       | 2,536     | 2,789     | 560       |
+----------------------------------+-----------+-----------+-----------+
| > One Stop Capital Shops         | 0         | 0         | 0         |
+----------------------------------+-----------+-----------+-----------+
| > SCORE                          | 11,284    | 11,396    | 12,439    |
+----------------------------------+-----------+-----------+-----------+
| > Small Business Development     | 92,760    | 95,081    | 103,808   |
| > Centers                        |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| > Women\'s Business Ownership    | 16,653    | 16,803    | 18,184    |
+----------------------------------+-----------+-----------+-----------+
| Subtotal                         | \$        | \$        | \$        |
|                                  | 134,923   | 137,203   | 136,719   |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| **DISASTER ASSISTANCE**          |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| > Disaster Loan Making           | \$        | \$        | \$        |
|                                  | 118,345   | 107,606   | 110,215   |
+----------------------------------+-----------+-----------+-----------+
| > Disaster Loan Servicing        | 17,131    | 15,790    | 16,075    |
+----------------------------------+-----------+-----------+-----------+
| > Disaster Loan Liquidation      | 13,962    | 13,570    | 14,035    |
+----------------------------------+-----------+-----------+-----------+
| Subtotal                         | \$        | \$        | \$        |
|                                  | 149,438   | 136,966   | 140,324   |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| **OTHER**                        |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| > CoSponsorships 1/              | \$ 1,182  | \$ 1,219  | \$ 1,339  |
+----------------------------------+-----------+-----------+-----------+
| > Reimbursable Programs          | 1,150     | 0         | 0         |
+----------------------------------+-----------+-----------+-----------+
| > Systems Modernization          | 0         | 0         | 0         |
+----------------------------------+-----------+-----------+-----------+
| > Inspector General              | 16,772    | 19,443    | 20,212    |
+----------------------------------+-----------+-----------+-----------+
| > Congressional Initiatives      | 54,643    | 44,922    | 0         |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| Subtotal                         | \$ 73,746 | \$ 65,585 | \$ 21,551 |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| **Total Obligations**            | **\$      | **\$      | **\$      |
|                                  | 651,130** | 635,469** | 594,000** |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
|                                  |           |           |           |
+----------------------------------+-----------+-----------+-----------+
| 1/ The CoSponsorships program    |           |           |           |
| was managed by the Office of     |           |           |           |
| Entrepreneurial Development in   |           |           |           |
| FY 2003, but will be managed by  |           |           |           |
| the Office of Strategic          |           |           |           |
| Alliances in FY 2004.            |           |           |           |
+----------------------------------+-----------+-----------+-----------+

# [FY 2005 PERFORMANCE PLAN]{.underline}

**Strategic Goal One. Improve the economic environment for small
businesses.**

This strategic goal is intended to ensure that all enterprising
Americans have the maximum opportunity to succeed. In fulfilling it, SBA
saves small businesses money; protects them from excessive Federal
regulatory enforcement; provides automated tools and information on how
to comply with laws and regulations; and plays a key role in ensuring
full and open competition to government contracts. As an advocate, SBA
improves the economic environment in which small business competes.

The Office of Advocacy contributes to this goal by advancing the views,
concerns, and interests of small business before Congress, the White
House, federal agencies, federal courts, and state policy makers. This
office also conducts economic research, policy analyses, and small
business outreach to help identify issues of concern.

The National Ombudsman assists small businesses with unfair and
excessive federal regulatory enforcement, such as repetitive audits or
investigations, excessive fines, penalties, retaliation or other unfair
regulatory enforcement action by a federal agency. This office also
receives complaints and comments from small business concerns, acting as
a \"trouble shooter\" between them and federal agencies.

The Office of the Chief Information Officer helps small businesses
succeed by serving as the champion for BusinessLaw.gov, a Federal online
resource guide designed to provide legal and regulatory information.
Topics covered on the site range from the most basic and crucial, such
as choosing a business structure, to the most complex and specialized
such as e-commerce and exporting.

The Office of Government Contracting advocates on behalf of small
business in the federal procurement world. This office works to ensure
23% of the billions of dollars our government spends on goods and
services were reserved for small business participation; procurement
actions expected to exceed the \$100,000 make a \"best effort" attempt
to make use of small, disadvantaged, and women-owned small businesses as
subcontractors; and procurement actions expected to exceed \$500,000
(\$1 million for construction) provide a plan that establishes small
business subcontracting.

**Long-term Objective 1.1. Minimize the regulatory burden on small
business through effective advocacy.**

[FY 2003 Results]{.underline}

SBA was able to exceed its FY 2003 goals of savings to small businesses
in foregone regulatory costs and in producing economic research
publications. By persuading government agencies to consider small
business concerns adequately during rulemaking processes and documenting
the importance of small business in economic studies, through the Office
of Advocacy, SBA was able to save the small businesses \$6.3 billion,
which is substantially above its goal of \$4.0 billion. This was
achieved at a cost of \$8.7 million.

Toward the end of FY 2003, SBA also developed three additional outcomes
for measuring the success of our Advocacy efforts by FY 2007: ensure 66
Federal agencies have in-house expertise on how to comply with the
Regulatory Flexibility Act (RFA) as amended the Small Business
Regulatory Enforcement Fairness Act of 1996; achieve a total of 50
states that have formally considered legislative or executive action to
increase regulatory flexibility for small businesses; and insert
Advocacy data and reports into the curricula at 80 of the top 100
universities with major entrepreneurship programs.

Executive Order 13272, "Proper Consideration of Small Entities in Agency
Rulemaking," which requires agencies to consider potential impacts on
small entities when promulgating regulations in compliance with the
Regulatory Flexibility Act (RFA), also aided in the Office of Advocacy's
ability to exceed its goals. In response to this executive order,
Advocacy was able to: 1) issue an RFA compliance guide for Federal
agencies; 2) award a contract to Gillespie Associates to develop an RFA
training curriculum based on Advocacy's RFA guide; 3) pilot test the
training with the assistance of three Federal agencies and begin the
rollout of the training government-wide; and 4) issue a report to the
Office of Management and Budget on agency compliance with the Executive
Order.

In its effort to improve awareness of small business issues in the
legislative and regulatory process and in the research community, and as
a result of small business research it conducted, Advocacy was able to
surpass the goal of producing 20 research reports. In fact, Advocacy
produced 30 reports in FY 2003. Advocacy's data has been quoted at
meetings, conferences, during research presentations and at regional
focus groups conducted during FY 2003.

[FY 2004 and FY 2005 Planned Results]{.underline}

*Office of Advocacy*

Advocacy intends to achieve continued regulatory cost savings/reduced
regulatory burden through Advocacy's regulatory interventions. Advocacy
has begun and will continue training federal agencies on how to comply
with the RFA---the statute that requires agencies to assess the impact
of their regulations and develop less burdensome alternatives where
appropriate. This training is required under Executive Order 13272 (EO
13272), announced in the President's Small Business Plan and signed by
the President in August 2002. Advocacy will enhance awareness of its
research to inform policymakers of the importance of small business in
the economy and encourage greater interest in the study of
entrepreneurship at colleges and universities. Advocacy will also work
with state legislators and governors to introduce regulatory flexibility
at the state level, which will contribute to regulatory burden reduction
at that level.

For FY 2004 and FY 2005, Advocacy has established a number of
performance targets to measure success in accomplishing its goals.
Advocacy will achieve regulatory cost savings of \$4.6 billion in FY
2004 and \$5.1 billion in FY 2005, and will train 25 federal agencies in
each year on how to comply with the RFA. Advocacy will ensure that 10
states formally consider legislative or executive action to increase
regulatory flexibility for small businesses in FY 2004 and 10 states in
FY 2005. In addition, Advocacy in each year will insert its data and
reports into the curricula of 16 of the top 100 colleges and
universities with major entrepreneurship programs, and release 20
research reports.

Advocacy's Office of Interagency Affairs will draft Congressional
testimony, regulatory comment letters and responses to OMB Referrals;
conduct roundtables to engage small businesses in the rulemaking
process; train federal agencies on RFA compliance; participate in the
Small Business Regulatory Enforcement Fairness Act (SBREFA) panel
process; and engage agencies and OMB earlier in the rulemaking process
per EO 13272 and a memorandum of understanding with OMB that was also
announced in the President's Small Business Plan. Advocacy's Office of
Economic Research will host a national conference, "Entrepreneurship in
the 21^st^ Century," conduct regional economic research focus groups
with academics and trade associations, perform in-house small business
research, award contracts to outside researchers, and form resource
partnerships with foundations like Kauffman to stretch research dollars.
Advocacy's Office of Information will issue fact sheets and op-eds on
timely topics of interest to small entity stakeholders, publish
Advocacy's monthly newsletter and maintain Advocacy's web-based outreach
tools. Many of the techniques and processes above are new and will be
applied to make the office more effective and efficient.

To meet its goals under current staff levels, Advocacy will rely heavily
on interns (at no or low cost), interagency details, and contractor
assistance. In particular, Advocacy will require economists and/or
attorneys with expertise in regulatory analysis. In addition, Advocacy
hired a contractor to develop the training module and initial pilot
tests for its training program required under EO 13272. Additional
contractor time is required to meet Advocacy's training schedule.
Moreover, Advocacy will continue to contract out most of its economic
research through an RFP process.

Aside from those strategies that Advocacy will implement or continue
(listed previously), Advocacy will discontinue certain practices that
are resource intensive, but do not necessarily yield substantial
benefits. For instance, Advocacy will discontinue its annual Advocate of
the Year Awards process. In addition, Advocacy's Regional Advocates will
no longer participate directly in Regional Fairness Board hearings, but
will work with the Office of the National Ombudsman to identify small
business participants. This will help keep the Regional Advocates within
their travel budgets. Finally, Advocacy will no longer produce the
annual *President's Report on the State of Small Business*. As it
happens, this report is no longer required pursuant to the Federal
Reports Elimination and Sunset Act of 1995. Nevertheless, it has
included valuable small business data and information. Advocacy will
instead publish its own report, *The Small Business Economy*. Although
printing costs will likely remain the same, less staff time is required
for document clearance and a more timely release of information will
result. Advocacy's Chief Economist will be conducting regional economic
research focus groups to: receive critical input on research, and
commitments to insert Advocacy's research into the curricula of
universities and colleges with major entrepreneurship programs.

Advocacy will implement the on-line phase of its training plan under EO
13272. An on-line module (and CD ROM technology) will be necessary to
train general counsels, regulatory staff and economists who are not able
to participate in Advocacy's in-person training program. The on-line
module can also be used by agencies to train new employees.

Advocacy has developed a formula to project future regulatory cost
savings. We have selected a base amount (which takes high and low
outliers into consideration) and increase that amount by ten percent
annually. Of course, there are inherent fallibilities in the
calculation. The ten percent growth rate, for instance, is merely a
desired goal. The figure has varied widely throughout the years---from
\$3 billion in one-time annual savings in FY 1999 to \$21 billion in FY
2002. There are numerous factors that contribute to the variation in
cost savings, and Advocacy has no control over those variables. For
instance, Advocacy has no enforcement authority, so agencies may not
change there policies pursuant to Advocacy's
intervention/recommendations. Also, there is no accounting for the
overall price tag of rules in which Advocacy will have an impact---it
may be a \$3 billion ergonomic regulation or an \$18 billion EPA
electronic reporting regulation.

There is an average number of research reports published annually which
will continue to set the pace in the future. If the research budget
remains constant, then so will the average number of research reports.
It is not Advocacy's goal to produce more reports with the same budget;
rather, it is the goal to produce a certain number of quality reports
that can be used by the research community and policy makers to generate
new data and help guide small business policies in government.

Advocacy's goal of training agencies so that they have in-house
expertise on how to comply with the RFA reflects the fact that Advocacy
cannot train every staff member of every federal agency on compliance.
Instead, Advocacy will train a core group of personnel at every major
agency that issues regulations which impact small entities (a total of
66 agencies). That core group, with the added assistance of Advocacy's
computer training module, will train the rest of their staff.

All of Advocacy's output is maintained in a database, tabulated,
verified and submitted to SBA and Office of Management and Budget (OMB)
officials through quarterly reports.

Some cautionary notes regarding future performance in achieving these
results ought to be mentioned. Success for Advocacy depends upon
increasing interaction and responsiveness by Federal agencies to
Advocacy requests for fair consideration of small entities during the
regulatory rulemaking process pursuant to E.O. 13272 and the RFA. In
addition, good rulemaking procedures tend to suffer during times of
national emergency, when many regulations are promulgated on an
expedited basis. For this reason, the Office of Advocacy's ability to
influence regulations could be adversely impacted if there were
circumstances of national emergency.

There is a distinct possibility that future years' savings will trend
downward if Federal regulatory agencies internalize processes that
result in rules with less impact from the outset. The early involvement
of Advocacy and improved agency understanding of the RFA also supported
SBA's Long-Term Objective 1.1. These interventions can reduce regulatory
burdens without necessarily producing cost savings. As agencies
internalize responsibility for giving proper consideration to small
entity impacts under E.O. 13272 and the RFA, their proposals should be
more sensitive to small business and less burdensome. While this would
mean that Outcome Measure 1.1.1 is not met, it would be a positive
development in that case, as it would mean that significant success in
achieving the intent of Outcome Measure 1.1.2 has reduced the
opportunity to meet the target for 1.1.1.

**Long-term Objective 1.2. Ensure equity and fairness in the Federal
regulatory enforcement process.**

[FY 2003 Results]{.underline}

During FY 2003, the SBA, through its Office of the National Ombudsman
(ONO), was able to exceed its goal toward ensuring equity and fairness
in the Federal regulatory enforcement process. SBA was able to
substantially increase its small business contacts to an annual level of
2,000,000 vs. a goal of 300,000. ONO's success in FY 2001 resulted from
effective management of human capital, implementation of a better
results tracking program, expanded usage of technology, greater reliance
on volunteer Regulatory Fairness Board members and management programs
for "Do more with less" under budgetary constraints. Further, we had a
spike in small business contacted as a result of the active involvement
of major trade associations in testimony and communications to
membership including one representing 1,100,000 businesses. ONO was also
able to increase the level at which federal agencies respond to question
and request for assistance from small businesses from 50% in FY 2002 to
79% in FY 2003, representing a 44% increase over its goal of 55%.

The Ombudsman Website, which was visited a record of two million times
during FY 2003 \--almost double the number last year\-- was instrumental
in SBA's ability to increase its level of contact with small businesses.
This was also achieved through the ONO's efforts to train 20 new
volunteer Regulatory Fairness Board Members enabling board members to
participate in 95 outreach activities. Collectively, this group made
presentations to local trade groups and organizations representing
approximately 250,000 small business owners to inform them of the
services offered by the Office of the National Ombudsman. The ONO also
leveraged its resources and partners to reach organizations and trade
groups representing over 7.8 million small businesses by gathering and
sharing ideas and information through focus groups, media, and live
training.

SBA substantially increased the level at which Federal agencies
responded to small business concerns. This was achieved by implementing
a system that rates Federal agencies' level of responsiveness, reporting
results to Congress and proving a yearly public update through the
media. ONO was also able to process approximately 400 small business
comments representing the concerns of over 1.2 million entrepreneurs.
ONO provided the forum in which approximately 130 small business owners
gave public testimony regarding unfair federal enforcement of
regulations. The ONO chaired 22 public hearings in 20 states and 10
regions. Two of the hearings were bilingual, in English and Spanish.
This office led the first interactive Regulatory Enforcement Fairness
hearing using video-conference to simultaneously reach four states and
12 sites. ONO hosted its first region-wide, telephone-conference,
Web-based Regulatory Enforcement Fairness hearing to encourage
participation from rural and remote locations in six states. Fourteen
regional public meetings were held to introduce women, minority and
veteran small business owners to the services of the Office of the
National Ombudsman.

SBA, through ONO, was able to increase the number of enforcement actions
in which the civil penalty was reduced by joining with OMB/OIRA to
establish baselines and begin measurement of Federal regulatory
enforcement activities mandated by the Small Business Paperwork Relief
Act of 2002. The ONO held two inter-Agency meetings---increasing
collaboration among more than 30 Federal agencies to make the regulatory
enforcement environment more small business friendly.

[FY 2004 and FY 2005 Planned Results]{.underline}

ONO will continue to pursue the SBA goal of improving the economic
environment for small businesses by working to ensure equity and
fairness in the Federal regulatory enforcement process.  ONO, working
with Federal agencies, seeks to decrease the number of Federal
regulatory enforcement actions taken against small businesses by 5% in
FY 2004 and FY 2005. At the same time, ONO actively seeks to increase by
5% each year, the number of Federal agency enforcement actions in which
the civil penalty on small businesses is either reduced or waived.

 

ONO will achieve these goals by increasing the level of compliance
assistance offered by Federal agencies to small business, increasing
responsiveness to small business comments and encouraging reduction or
waiver of penalties on small businesses. ONO meets twice each year with
Federal agency representatives to develop and promote these positive
actions. In addition, agency representatives are encouraged to attend
ONO Hearings and Roundtables on Regulatory Fairness held in each SBA
region throughout the year.

 

ONO utilizes its network of 10 Regional Regulatory Fairness Boards
comprised of small business volunteers, 5 per region, to provide
valuable feedback and insight into small business regulatory issues and
communicate the capabilities of ONO to provide meaningful assistance,
without fear of retaliation, to small business owners and non-profit
entities. ONO will continue to expand its outreach nationally through
trade associations and national conventions of small business dedicated
organizations. These outreach efforts have a goal of 850,000 small
businesses in FY 2004 and 900,000 in FY 2005.

**Long-term Objective 1.3. Minimize the taxation burden on small
business through effective advocacy.**

[FY 2003 Results]{.underline}

This is a new long-term objective identified in the SBA strategic plan
which was developed at the end of FY 2003. Results of program
performance are not available for this year.

[FY 2004 and FY 2005 Planned Results]{.underline}

This is the first time the Agency has identified this objective as a top
priority. In FY 04 and FY 05, the Agency will seek to educate small
businesses and Congress about the benefits of new tax policies and
proposed tax reforms and the impact of these initiatives on the small
business sector of the economy. One of the primary ways this will be
accomplished is through the Agency's FY 04 Jobs and Growth Tour.
Beginning in 2003 and continuing through 2004, SBA is hosting a series
of events across the country to promote jobs and growth. These events
provide a forum for small businesses to voice their concerns, but they
also provide an opportunity for SBA to educate small businesses on tax
issues facing them and the help available to them.

Using information gathered from the SBA 50^th^ Anniversary Economic
Growth Tour, roundtables, regulatory fairness hearings and other
outreach, SBA is committed to bringing the concerns of the Nation's
small businesses before Congress through testimony, staff meetings and
correspondence with the Agency's appropriators and authorizers. SBA will
also report to the President these findings to ensure that all levels of
the Federal government are aware of the pressing issues facing small
businesses.

To educate the public about tax relief and reform, the Agency will use
several means of communication. SBA will regularly provide tax law
updates on its website and on Businesslaw.gov. The Administrator and
Deputy Administrator will write periodic op-eds and letters to the
editor, especially when new laws are introduced or new reforms are
passed. Additionally, SBA's offices of Communications and Congressional
Affairs will identify opportunities for the Agency's top officials to
speak to small businesses regarding tax reform. Finally, SBA will
leverage its distribution system of over 70 district offices and 1,000
Small Business Development Centers to provide educational material to
small business owners and entrepreneurs.

**Long-term Objective 1.4. Minimize the health care cost burden on small
business through effective advocacy.**

[FY 2003 Results]{.underline}

This is a new long-term objective identified in the SBA strategic plan
which was developed at the end of FY 2003. Results of program
performance are not available for this year.

[FY 2004 and FY 2005 Planned Results]{.underline}

This is the first year the Agency has identified this as a long-term
objective. Similar to the Agency's efforts to advocate on behalf of
small businesses regarding taxation, SBA will seek to champion the cause
of small business regarding to health care provisions in much the same
way it addresses taxation issues through Congressional testimony,
roundtables, updates on sba.com, leveraging SBDC and SBA local offices,
reports to the President, op-eds and letters to the editor, and speeches
throughout the country.

**Long-term Objective 1.5. Simplify the interaction between small
businesses and the Federal government through the use of the Internet
and information technology.**

[FY 2003 Results]{.underline}

The Business Compliance One Stop, one of the President's 25 E-Government
Initiatives, was designed to accomplish a number of objectives:
establish a "one-stop" interagency intergovernmental web portal for all
government to business transactions; reduce the unnecessary paperwork
burden on small businesses; and achieve savings through the deployment
of electronic tools to facilitate compliance with government laws and
regulations. At the request of the Office of Management and Budget the
initiative was amended mid year to include a Forms Portal, and was
re-named the Business Gateway Initiative. Although still improving the
economic environment for small businesses, it employs a new strategy to
simplify the interactions between small businesses and the Federal
Government. As a result, outcome measures 1.5.1 and 1.5.2 are reflective
of the new undertaking. Outcome measure 1.5.3, while initially developed
for the Business Compliance One Stop, is still relevant for Business
Gateway.

SBA identified three strategies for simplifying the interactions between
small businesses and the Federal government for FY 2003. Outcome measure
1.5.3 was based on the strategy to provide quick access to appropriate
laws and regulations as they are relevant to the area of interest of the
small business user. In addition to refocusing this effort, SBA not only
met every deliverable that was mandated by OMB related to the \$740
thousand provide to SBA from the E-Government fund, but also implemented
several deliverables not included in the plan (i.e., Miner module,
startup advisor, SBPRA task force report). To achieve this goal SBA,
enhanced the utility of Businesslaw.gov, a user-friendly website by
which business can access information and online tools pertaining to
regulations and compliance assistance information. .

The other two strategies for achieving Long Term Objective 1.5 were
successfully implemented in FY 2003, but due to the redirection of the
project will not be continued.

[FY 2004 and FY 2005 Planned Results]{.underline}

The Business Gateway Project has five parts:

1\. The Business Gateway will be the single access point for all the
government services and information needed to start, run, and grow a
business. The objective of the Business Gateway is to provide a
"one-stop" service portal that greatly simplifies and streamlines the
relationship between government and businesses. The Business Gateway
will provide businesses with the tools to find information, comply with
government laws and regulations, and receive assistance much more
rapidly than they can today. It will also unify multiple existing
government initiatives and web sites including the Businesslaw.gov,
Business.gov, and portions of SBA.gov and other government business
service sites.

2\. The E-Forms Gateway will provide a single point of entry to all
Federal forms and forms systems. It will include an E-Forms catalogue
and portal and provide common forms processes including inventory,
version control, access management, utilization metrics, metadata,
search, and user customization.

3\. The E-Forms Infrastructure will initially be a shared services
utility for all new forms deployments. It will grow to include a Forms
Engine that will eventually replace all existing forms systems. This
process is part of the effort to simplify and unify licensing and
infrastructure. The Forms Engine will be specified and acquired by the
Business Gateway Project over the next year.

4\. The XML Gateway will facilitate transfer and routing of data from
government forms systems, the Forms Engine, and business and other
private data systems into Agency legacy systems. The XML Gateway will
enable the complete elimination of forms for those businesses and
citizens choosing to participate. Such direct data relationships will
further reduce costs to citizens and businesses as well as the
operational cost of government.

5\. The Gateway requires government agencies and industry to harmonize
data elements, forms, and processes and reduce the regulatory paperwork
burden by reducing the duplication and overlap in data and forms.

An immediate goal of the Business Gateway Project and the integrated
E-Forms and XML solutions is to increase Federal agencies' Government
Paperwork Elimination Act compliance to at least 75% by September 30,
2004. Consolidating redundant investments in E-Forms systems will result
in substantial savings for government in the next few years. This
approach also provides the foundation to consolidate all information
collections and reduce redundant data and the number of Federal forms by
at least 10 %. A 10% reduction in collections will result in a \$1.6
billion savings to citizens and businesses.

Federal agencies need to be aware that new forms system investments and
expenditures will be duplicative of the infrastructure to be delivered
by the Business Gateway Project. Rather than make duplicate investments
that will need to be prematurely phased out, agencies will participate
in the Business Gateway Project to identify their needs and plan for a
transition to common systems.

In FY 2004, the Business Gateway will complete Phase 1 of the E-Forms
Portal and the Business Gateway Portal and begin planning for Phase 2 of
both portals. To accomplish this objective, the Business Gateway
initiative will:

-   Deploy the E-Forms Catalog (forms.gov) with an index and common
    point of entry to citizens facing Federal forms, forms systems,
    transactions, and data exchange processes.

-   Pilot the Business Gateway Methodology for Process and Data
    Harmonization to unify form data and reduce number of forms and
    redundant data collections.

-   Develop the first version the Business Gateway that will be a
    "meta-site" or aggregation of links to existing resources and
    services. This Web-based portal (business.gov) will be a one-stop
    common access point for Federal Government services and information
    to assist businesses in starting, running, and growing a business.

In addition, The E-Forms Service Center will offer brokered and hosted
forms solutions to Agencies complete with authentication and payment
options and will offer an E-Forms conversion service

In FY05, the Business Gateway will begin development and deployment of
Phase 2 of the E-Forms Portal and the Business Gateway Portal. To
accomplish this objective, in collaboration with our partner agencies,
we will:

-   Finalize the requirements for the E-Forms Engines and Data Direct
    systems and services

-   Initiate an acquisition based on the requirements (to be completed
    12/31/05)

-   Develop Version 2.0 of the Business Gateway Portal (business.gov).
    It will differ in that existing Business Gateways and one-stop sites
    will be used as models for creating a true portal and content
    management system rather than a meta-site that only points to other
    sites.

### Long-term Objective 1.6. Increase the opportunities for small businesses to receive open and fair access to Federal contracts.

[FY 2003 Results]{.underline}

SBA plays a key role in ensuring full and open competition to government
contracts for small businesses. The Federal government annually buys
over \$400 billion in goods and services, and has a statutory goal of
awarding at least 23 percent of its purchases to small businesses. As a
part of this effort, SBA assists agencies by negotiating agency-specific
procurement goals, monitoring performance and encouraging the use of
small business sources.

The Offices of Government Contracting and of Policy, Planning and
Liaison assist small businesses to obtain a fair share of Federal
procurement through a variety of programs and services. These Offices
assist SBA in fulfilling its statutory mission of ensuring that a fair
share of Federal procurement goes to small businesses. They work with
federal agencies to increase opportunities for small businesses at the
prime and subcontracting levels and establish prime and subcontracting
goals in support of the government-wide statutory goals. Through the
prime contracting program, they review procurement requirements for
possible set-aside opportunities for small businesses. Through the
subcontracting program, the SBA works with large businesses to ensure
that small businesses receive a fair share of subcontracting
opportunities. The Headquarters staff supports all the GCBD programs by
formulating policies and regulations in support of prime and
subcontracting procurement programs, setting size standards, providing
oversight and policy formulation for the Small Business and Innovation
Research (SBIR) and Small Business Technology Transfer (STTR) Programs,
granting non-manufacturer rule waivers, and overseeing certificate of
competency and size determinations. The Government Contracting field
staff reviews unrestricted procurement requirements and bundled
requirements, counsels and trains small businesses and Federal agencies,
performs COCs, conducts size determinations and surveillance reviews,
and monitors large businesses' compliance with subcontracting plans.

[FY 2004 and FY 2005 Planned Results]{.underline}

*Office of Government Contracting and Office of Policy, Planning and
Liaison*

The SBA will begin reporting the dollar value of contracts awarded and
jobs supported by its Prime and Subcontracting Assistance Programs. It
will also begin reporting the number of mid-year agency reviews of
agency goal compliance that it conducts, and the number of small
businesses it counsels and trains in government contracting. Further,
during FY 2004, SBA will continue to seek new measures that will better
reflect the impact and effectiveness of these programs.

GCBD delivers the government contracting prime and subcontracting
programs through Area Offices. The Headquarters staff develops policies,
guidance, regulations, and procedures, and provides oversight of these
programs. The Area Offices have PCRs and Commercial Market
Representatives that work with the agencies and prime contractors to
identify opportunities for small businesses. The Certificate of
Competency Specialists and Size Specialists handle requests for
responsibility determinations and size determinations, respectively, as
well as other collateral duties. Their activities will include:

-   Conduct 24 Surveillance Reviews (an increase of 6 Surveillance
    Reviews over FY 2003).

-   Conduct mid-year reviews for 22 agencies for goal compliance.

-   Train and counsel businesses at outreach events (20,000 in FY 2004
    and 21,000 in FY 2005).

-   Conduct Matchmaking training sessions.

-   Attain an SBIR Commercialization Rate (42% in FY 2004).

The following projects will be conducted to make the GCBD programs more
effective:

-   Seek top level commitment from major agencies through executing MOUs
    that will include pilot programs to break down barriers and increase
    small business participation, small business goal achievement, and
    support for small business programs. The purpose of this project is
    to get the agencies to support our programs, use small business in
    support of their mission needs, and meet or exceed small business
    goals. Commitment from the senior leadership at each agency will
    make the difference in improving the economic environment for small
    businesses.

-   Restructure the surveillance review process. The purpose of this
    project is to improve the process that the Area Offices use to
    conduct the surveillance reviews. Guidelines will be developed that
    will include, among other things, an outline, the reporting format,
    and other information that will standardize the results of the
    review.

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-   Conduct 24 Surveillance Reviews and ensure that reports are
    completed within 30 days after the exit interview. The purpose of
    the project is to review the Federal agencies' compliance with small
    business programs, including small business goals. The Government
    Contracting Area Office surveillance review team evaluates policies
    and procedures, reviews contract files for proper justification
    relating to small business programs and makes recommendations for
    improvement in the buying activities performance. Implementation of
    the recommendations will result in better compliance with small
    business programs which should provide more opportunities for small
    businesses. Follow-up sessions will be conducted with Federal
    procurement organizations to track the status of our
    recommendations.

-   Develop and publish final bundling rule in FY 2004. The purpose of
    the project is to publish final regulations that will help agencies
    avoid unnecessary contract bundling and mitigate the effects of
    justified bundling on small businesses. Agencies are required to
    review more requirements for bundling implications which will help
    to create more opportunities for small businesses as prime and
    subcontractors.

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-   Develop and publish proposed subcontracting rule in FY 2004. The
    purpose of the project is to provide agencies with guidance on how
    to determine if a large prime contractor has made a good faith
    effort to comply with its subcontracting plan. If prime contractors
    are held more accountable for complying with subcontracting plans,
    this will improve the economic environment for small business
    through increased subcontracting opportunities.

-   Conduct a study to validate methodology for calculating jobs
    supported by Federal contracts. A preliminary analysis will be
    conducted to determine the jobs supported by Federal contract
    dollars to small businesses, but SBA believes an in-depth study will
    further substantiate the Agency's results. As part of this study,
    the impact that Federal small business contracting programs have on
    small businesses in terms of employment, stability, profitability,
    growth and competitiveness will also be evaluated.

-   Develop an approach to track contracts awarded as a result of
    Matchmaking events. The purpose of the project is to develop a
    tracking system that will allow GCBD to correlate the number of
    contracts received by small businesses as a result of these events.
    Analysis of the data will lead to potential enhancements in the
    structure, content, and frequency of Matchmaking events.

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-   Work with Federal Acquisition Institute (FAI) to develop 14 on-line
    training courses for small business procurement programs. The
    purpose of this project is to continue working with FAI to develop
    on-line training course for small business procurement programs so
    that agencies and small businesses will understand these programs.
    By developing on-line training courses that explain the small
    business procurement programs, more small businesses and Federal
    agencies will be trained and result in a better understanding of how
    these programs are used in Federal procurement. We will work with
    FAI to determine the number of companies, and Federal agencies that
    use these on-line courses.

As GCBD implements the on-line screening process (ePCR) that will allow
agencies to provide planned procurement requirements to the PCRs over
the Internet, it will improve the efficiency of the PCR Program. The
PCRs will be able to review procurement requirements electronically
irrespective of their on-site location. This automated effort will allow
GCBD to leverage its resources, increase the number of requirements
reviewed, and become involved early in the acquisition planning phase of
the procurement process.

SBA obtains data from the Federal Procurement Data System (FPDS) to
monitor agencies accomplishments against their goals. GCBD need
accurate, complete, and timely information, which it has not been able
to obtain in the past. One of the Administration's eCommerce initiatives
was to re-engineer the FPDS. The new FPDS-NG system became functional on
October 1, 2003 with the expectation of providing more timely
information. GCBD must rely on the agencies for providing accurate and
complete information to the system.

.

**Strategic Goal 2. Increase small business success by bridging
competitive opportunity gaps facing entrepreneurs.**

This strategic goal is intended to benefit those small businesses that
deal directly with SBA and its established network of resource partners.
SBA empowers individual entrepreneurs to take advantage of the
opportunities the market offers by providing knowledge, skills and
technical assistance, access to loans and equity, and procurement
opportunities either directly or through its partners. While SBA
programs benefit all entrepreneurs seeking its assistance, the Agency
places particular emphasis on groups that own and control little
productive capital because they have limited opportunities for small
business ownership. The SBA fulfils this function through the offices of
Capital Access and Entrepreneurial Development.

The Office of Capital Access (OCA) contributes to SBA accomplishing this
goal by assisting small businesses in obtaining the loans necessary for
beginning or growing by being a gap lender, providing assistance to
small businesses that otherwise would not qualify for un-guaranteed
financing, obtaining equity, or taking advantage of procurement
opportunities. The OCA provides this assistance through various programs
that address different market gaps. The 7(a) loan program requires SBA's
lending partners to certify that the applicant was unable to qualify for
loans elsewhere on reasonable terms. The 504 program, which has a
statutorily mandated job creation component, fills another lending gap
by providing long term, fixed rate financing for major assets such as
real estate and heavy equipment. The Surety Bond Guaranty is a program
which serves as a gap surety bond credit provider expanding the bond
credit and capacity of small contractors who would not otherwise be able
to compete for public and private work. Small Business Investment
Company (SBIC) financings generally support smaller transactions that
may not otherwise receive funding from private venture firms or
financial institutions.

The Office of Entrepreneurial Development serves all clientele
interested in starting or growing a business by delivering educational,
counseling and training services to the small business community. One
means is through the SBA website, where the online training network
provides 60 course offerings to approximately 700,000 users annually.
The SCORE and Women's Business Center program deal primarily with the
prospective entrepreneur (someone who has taken one or more positive
steps toward starting a business) and with very early start-ups. SCORE
educates and helps establish, grow and ensure the success of small
businesses. The Office of Women's Business Ownership provides basic
program information to women, particularly those who are socially and
economically disadvantaged. ED's Small Business Development Center
(SBDC) program specializes in long-term counseling for its clients.

**Long-term Objective 2.1. Increase the positive impact of SBA
assistance upon the number and success of small business start-ups.**

[FY 2003 Results]{.underline}

The SBA was able to exceed its 2003 goal for increasing the number of
financed start-ups by expanding eligibility for the revamped SBA Express
program to 2400 additional banks. Also, during the year the SBA
reinterpreted its policy and started allowing non-geographic based
credit unions into the lending programs. The percentage of dollars
invested in start-ups increased from almost 32% to approximately 36%.
The SBA also contributed to the success of start up through investments
by Small Business Investment Companies (SBICs), which make add-on
financings to companies that were start-ups when they were originally
financed. When combined, both initial and follow-on rounds of
investments to start-ups by SBICs represented 50% of the entire SBIC
portfolio.

With little or no increase in funding, the SBA through the Office of
Entrepreneurial Development programs expanded outreach at an average
rate of 9% for the second year in a row, serving a record high of over 1
million clients, 7% over target for FY 2003. This does not include the
90,000 users who logged onto SBA's online training network with its 60
course offerings. With a second year of level funding at \$5 million,
the SCORE program continued to increase its production and activities
with a 20% increase in new email counseling cases and a 25 % increase in
email follow-up over FY 2002 figures. Workshop attendance increased by
10 % over FY 2002 and counseling hours increased 22%. All told, in FY
2003 this counseling and training program reached over 390,000 clients,
exceeding its target goal by 3%, Additionally, Women's Business Centers
(WBCs), with over 80% of their clients in the nascent and early start-up
market sector, provided counseling and training to over 106,000 clients.

[FY 2004 and FY 2005 Planned Performance]{.underline}

*Capital Access*

An important measure under this goal is the number of 7(a) and 504 loans
approved for start-up businesses. By increasing the number of loans
(access to capital) to start-up firms, SBA will be able to fill in a
significant financing gap in the commercial market. It is especially
difficult for small firms to obtain long term financing for start-up
operations.

Success in this effort in FY 2004 and FY 2005 will be accomplished by
expanding the number of guaranty loans to start-up firms. OCA will
contract with a marketing group to gather and assess information that
will help increase overall loan volume to 90,000 loans in FY 2004 and
over 100,000 in FY 2005 (for both start ups and existing businesses),
drive down the average loan size, and stimulate loan volume to
start-ups, existing firms and firms facing competitive opportunity gaps.

SBA's OCA uses a wide range of measures of efficiency and cost
effectiveness. The efficiency measures used to measure loans to
start-ups include: loans processed per loan officer, approvals processed
per loan officer, average loan processing turn time, and the percentage
of loans processed within 24 hours and 36 hours. OCA also tracks the
direct cost per loan approved from the ABC Model/Cost Allocation Survey.

The transformation of SBA with further centralized processing and
streamlined procedures will allow greater efficiencies. New actions
planned by OCA to fulfill this strategy include: expanding and/or making
permanent the SBAExpress loans program; further centralizing and
simplifying 7(a) processing; and streamlining loan servicing activities.
Initiating electronic loan applications and processing is a major
objective for FY 2004 and FY 2005, as well as centralizing all loan
liquidations.

If all loan liquidations are centralized, shipping costs can be reduced
by an estimated 30% by eliminating the shipping of files to district
offices and disaster area offices. If electronic processing is
implemented, center support staff contracts can be greatly reduced,
storage space can be reduced, and file folder costs can be reduced.

To achieve these goals, the Office of Financial Assistance will
coordinate its efforts with the Office of Field Operations (OFO)
regarding the marketing of loan programs that will have a significant
impact on small business start-ups such as the LowDoc program. The role
of support offices will be important to SBA's success this program area.
The Office of Management and Administration is playing a key role in the
build out of the liquidation center. The Office of Human Capital
Management will play a critical role in staffing the center and staffing
future centralized operations, such as 504 processing. OCIO will be
needed to address the automation needs of the center, which includes
unique applications in Access and the MasterTrak system. The Office of
General Counsel will need to provide on-site legal support**.**

*Office of Entrepreneurial Development (OED)*

In support of this Long-Term Objective, OED has performance targets for
the number of prospective small businesses and start-ups assisted, the
percentage of prospects and start-ups from among those assisted, the
number of businesses started, the percent of successful start-ups
lasting at least one year, the median customer satisfaction rating, the
value of services/assistance in relation to improvement in business
operations, and the improved financial condition of the business
(including but not limited to jobs created or sustained and improvements
in revenue). Measures of efficiency and cost effectiveness include the
unit cost per program, the EDMIS, the Impact Survey, and Program
Evaluations (the latter two to be completed by the end of FY 2004).

To meet the goals in these areas, ED encourages the development and
continuation of US small businesses by expanding ED's products, services
and programs to the prospective, start-up (0-1yr) and early stage (1-5
yrs) sectors. In support of this, ED annually measures customer
satisfaction; repeat business; attitudinal measures of the
services/assistance provided; the usefulness of services/assistance in
relation to improvement in management of business (start-ups); business
start-ups or percent choosing not to start a business; improved
financial condition of the business, including but not limited to jobs
generated and revenue growth.

The performance targets for all of ED's programs that include:

-   Increase clients served ;

-   Increase attitudinal views of clients regarding usefulness of
    service and their implementation of recommendations to a 90% level;

-   Expand the SBDC on-line needs assessment capability to all program
    areas; and

-   Increase business start-ups from a baseline created in FY 2004.

In addition, ED has program-specific targets that include:

> SCORE:

-   Increase to 25% the number of women and minority counselors as
    compared to FY 2002;

-   Increase customer return rate to 36% from a baseline of 33% in FY
    2002;

-   Increase e-mail counseling to 33% of all clients counseled from a
    baseline of 29.5% in FY 2002; and

-   Expand training courses to include controlled expansion, long term
    sustainability and succession planning.

> Small Business Development Centers:

-   Increase or retain jobs to 136,000 from a baseline of 295,000 in FY
    2002.

Women's Business Centers (WBC)

(Note: these goals relate to Long-Term Objective 2.3 as well):

-   Expand to 300 the number of clients receiving guaranteed loan
    assistance from a baseline of 200 in FY 2003;

-   Increase assistance to women, minorities and veterans to 115,700 in
    FY 2004 and 130,000 in FY 2005 from a baseline of 110,000 in FY
    2003;

-   Increase by 90, the articles on the Online Women's Business Center,
    one from each existing WBC;

-   Deliver training to SBA personnel on doing business in Native
    American communities; and

-   Implement and evaluate pilot technical assistance programs for
    Native American communities.

ED's strategies for achieving the FY 2004 and 2005 performance targets
include the following

-   *Expand Multi-language SBA Overview*: With the SBA client base
    becoming increasingly diverse, Office of Business and Community
    Initiatives will expand further the translation of the SBA Overview
    available on the Website.

-   *Young Entrepreneurs*: with trends analysis predicting more and more
    youth interested in entrepreneurship, Office of Women's Business
    Ownership will encourage WBCs to add a youth component to their menu
    of assistance, including fostering relationships with Girl Scouts
    and Junior Achievement to provide weekend entrepreneurship training
    at camp sites.

-   *Women's Network for Entrepreneurial Training(WNET)*: Utilize the
    existing WNET program to focus their programs, training and
    opportunities toward the type of assistance most needed by
    prospective entrepreneurs and to add one roundtable in FY 05
    uniquely focused on the prospective entrepreneur.

-   *Online WBC Message Board*: Develop site on Online WBC, hosted
    monthly by rotating WBCs which would be available 24/7 with business
    content for women and youth in prospective, start-up and early stage
    sectors.

Given budget realities, OED has, for the most part, developed projects
and initiatives that can 1) either be funded through existing line item
funding or 2) developed initiatives and projects that can be
accomplished with little or no additional funding from that originally
requested for its program areas. Internally, OED will be looking for
ways to operate more efficiently, consolidating functions where
appropriate and taking advantage of economies of scale. In some cases,
OED will be recruiting for personnel with technical capabilities such as
those with experience in grants management, data and program analysts,
and financial management specialists (primarily SBDC and WBC programs).
ED will be looking at outsourcing in some areas for functions such as
financial reviews and other areas common among its program areas.

Two primary projects of ED are program evaluations and impact surveys
and analysis. Both require an outside contractor to perform these
functions. ED began the process of both these projects in FY 2004 with
an initial impact survey being performed accompanied by an analysis
report. Also in FY 2004, ED funded contracts to develop a division-wide
methodology for program evaluations and evaluated the SCORE, SBDC and
WBC programs. In ensuing years, the impact survey needs to be done
annually and the program evaluations, biannually.

As a result of program evaluations completed in FY 2004 on the SCORE,
SBDC and WBC programs, ED will to the extent feasible, implement those
recommendations. In addition, ED, division-wide, is looking at
consolidations of effort according to functionality. As attrition of
personnel occurs or through retraining efforts, ED will look re-evaluate
existing organizational structures with a view toward increased program
efficiencies.

On the program side, all ED programs are looking at technology with a
view toward increasing outreach and improving program content
diversification. ED has just completed development of its centralized
electronic database information collection system, EDMIS, which will
improve the ability to analyze program effectiveness. In FY 2005,
modifications will need to be made to the system to account for program
changes.

The role of support offices will be important to SBA's success this
program area. The Office of Human Capital will provide training for ED
personnel in data analysis and program review. The OCIO will provide
continued cooperation for ED Website, EDMIS, Small Business Training
Network and on-line functions such as electronic customer survey, impact
surveys, program evaluations, E-Grants, etc.

ED has a strong relationship with SBA field offices. All program areas
have representatives in SBA district offices with responsibility for the
delivery of ED programs. For example, each district office performs the
following duties with either full-time or collateral responsibilities:
SBDC Project Officer; Women's Business Officer (WBO); District Office
Technical Representative (DOTR) for the WBC program; and SCORE
coordinator. In addition, as part of its strategic planning process, ED
has worked with OFO to establish a group of field office representatives
from all ten regional areas who will actively participate with ED staff
as we develop new and more effective programs and delivery processes.
This group will, among other things, provide input on how ED program
responsibilities should be carried out under SBA transformation.

**Long-term Objective 2.2. Maximize the sustainability and growth of
existing small businesses assisted by SBA.**

[FY 2003 Results]{.underline}

*Office of Capital Access*

In FY 2003, the number of 7(a) loans approved to existing small
businesses increased by 35% over the previous year. The goal for the
number of 504 loan approvals to established businesses was met, with a
23% increase over the previous year. Program activity steadily increased
in the Surety Bond Guarantee Program during FY 2003, with the number of
bonds guaranteed exceeding the goal of 8,000.

By certifying more than 2,200 small business as 'qualified HUBZone small
business concerns' during FY 2003, SBA increased the HUBZone portfolio
to more than 9,000 firms, making it the largest single Federal
certification program. The range of goods and services offered by
HUBZone concerns spans the full spectrum of the North American
Classification System, capable of meeting nearly all the needs of
contracting officers throughout the nation.

The SBA attained this high rate of certification by enhancing the
capabilities of its technologically advanced application system, which
allows prospective clients to access the electronic forms and
participation information via the Internet. The Agency continued to
automate its business processes. To ensure a high level of HUBZone
Program integrity, SBA expanded its automated system to include a
program examination component. This enhancement enabled the Agency to
capture updated information from firms certified under the HUBZone
Program via the Internet, electronically document examination, and
analysis of corroborative information, and process continuing
eligibility determinations over the Intranet.

The SBA issued a requirement to increase the availability of Federal
contract opportunities for HUBZone certified firms. This requirement
provides for development of a system to identify Federal opportunities
appropriate for set-aside under the HUBZone Program, identify potential
HUBZone sources, and automatically advise acquisition agencies. Through
this initiative, the Agency will be able to assist Federal agencies in
achieving their goals for award of contracts to HUBZone firms.

*Office of Entrepreneurial Development*

In FY 2003, the Small Business Development Centers (SBDC) program
successfully expanded the program's operation from a core of 58 Lead
Centers to 63 Lead Centers. All told, the program achieved a counseling
record of 268,139 clients counseled, exceeding its targeted goal by 8%.
This program also exceeded its training goal by 8%, for a total of
146,754 existing small businesses trained.

In FY 2003, the SCORE program counseled and trained approximately
500,000 clients, exceeding its target goal of 462,000. In delivering
these services, SCORE concentrated heavily on electronic initiatives,
both for service delivery and evaluation purposes. The result was that
for its FY 2003 counseling and training programs, SCORE earned an 83%
customer satisfaction rating, delivered online, in the \"Very Good to
Excellent\" range, with 93% of clients indicating they would refer
prospective business owners to SCORE. SCORE also launched a suite of web
sites, improving volunteer resource facilitation and enhancing presence
and effectiveness online.

[FY 2004 and FY 2005 Planned Results]{.underline}

*Office of Capital Access*

These planned results are described in the Section on long-term
objective 2.1 above.

*Office of Entrepreneurial Development*

These planned results are described in the Section on long-term
objective 2.1 above.

**Long-term Objective 2.3. Significantly increase successful small
business ownership within segments of society facing competitive
opportunity gaps.**

[FY 2003 Results]{.underline}

*Office of Capital Access*

In the past year, OCA increased 7(a) and 504 loans to underserved
markets by a total of 32%. This included a 79% increase to the number of
African Americans, a 42% increase to Hispanics, a 37% increase to Women,
and a 96% increase to rural areas.

*Office of Entrepreneurial Development*

Although ED programs serve all market sectors, they are increasingly
focused on programs to assist such groups as women, minorities and
Native Americans. For example, 28 percent of SCORE clients were women
and 24 percent were minorities during the past year. In the SBDC
program, 41 percent of its clients were women and 34 percent were
minorities. While the WBC program primarily serves women clients, about
23% of those served are minorities.

*Office of Women's Business Ownership*

In FY 2003, through over 80 centers nationwide, the Women's Business
Center Program (WBCs) provided counseling and training to 106,600
clients, exceeding its goal of 88,540. This program also opened eleven
new centers and funded an additional five sustainability centers. The
program exceeded the three percent goal in growth for the Women's
Network for Entrepreneurial Training (WNET), which grew from 180
roundtables to more than 200 nationwide; at a cost of only \$10,000
(expenses have remained level).

*Office of New Markets Venture Capital*

Despite the decline in the venture capital market and the adverse
climate for raising capital in late 2001 and 2002, six of the seven
conditionally approved new market venture capital funds raised their
equity capital funds and matching Operational Assistance resources by
mid -2003. The NMVC program therefore made available a total of \$149
million including \$62.4 million of non-federal funding oriented to Low
Income Areas in some fifteen states. Through FY 2003, the six funds have
made a total of \$2.1 million in investments and disbursed some \$1.3
million in Operational Assistance to smaller businesses in these Low
Income Areas. This dollar amount reflects a total of 6 investments made
by all NMVCCs, of which 2 were made in minority and/or women-owned
businesses equivalent to \$450,000. 

*Government Contracting and Business Development*

This year, SBA initiated modernization of the 8(a) Business Development
Program by streamlining its key processes, and adopting an electronic
application. This program will enhance efficiency and effectiveness, and
ease requirements on small businesses. With the system, the Agency will
be able to process a greater number of applications more rapidly and
more reliably, with less staffing.

In a parallel effort, the Agency initiated actions to automate and
centralize business processes of the 8(a) Business Development Program
now performed by district office staff. Specifically, the office began
to automate the annual review process for program participants. Firms
certified for participation in the program will be able to upload
current-year analytical information to the Agency via the Internet.
Decision support built into the system will enable the analysts in a
central processing center to rapidly and efficiently review submissions,
and make recommendations for continued participation or graduation from
the program. This initiative will improve the efficiency, reliability,
and timeliness of the annual review process, and release district office
staff to perform more client-centered work.

In FY 2003, the Agency developed a CD-ROM-based Procurement Academy to
provide distance training to 8(a) Program Participants, other small
firms owned and controlled by economically and socially disadvantaged
individuals, and small firms located in areas of high unemployment or
low income. The Academy addresses business opportunities that exist with
the Federal government, strategies for selecting specific products or
services to market to the Federal government; managing contracts once
they are awarded; and building solid performance records. This training
will better prepare firms to enter and succeed long-term in the Federal
contracting arena. It will also help them develop the institutional
skills that will enable them to transit from the sole-source and
limited-competition environment of the 8(a) Program to the fully
competitive marketplace.

[FY 2004 and FY 2005 Planned Results]{.underline}

*Office of Capital Access*

Success toward meeting this long-term objective is measured by the
number of 7(a) and 504 loans approved for segments of society facing
competitive opportunity gaps in financing. By increasing the number of
loans to underrepresented market segments, SBA will fill in a
significant financing gap in the commercial market. Analysis of
commercial lending shows these firms have difficulty finding credit on
reasonable terms. The emphasis here will be on promoting to lenders the
need for smaller loans. By streamlining SBA's loan products and
centrally processing these applications, greater emphasis will be placed
on this market segment. This promotion will be coordinated with OFO and
the district offices as part of their new outreach responsibilities.

*Office of Entrepreneurial Development*

To meet the goals in these areas, ED encourages the development and
continuation of US small businesses by expanding ED's products, services
and programs to the prospective, start-up (0-1yr) and early stage (1-5
yrs) sectors. In support of this, ED annually uses customer satisfaction
measures of the services/assistance provided, and also measures the
usefulness of services/assistance in relation to improvement in
management of business (start-ups); business start-ups or percent
choosing not to start a business; survivability; the improved financial
condition of the business, including but not limited to jobs generated
and revenue growth; and customer satisfaction.

The performance targets for all of ED's programs that support Objective
2.3 include:

-   Increase clients served to 765,000 and 952,000 in FY 2004 and 2005
    respectively;

-   Increase customer satisfaction measures of clients regarding
    usefulness of service and their implementation of recommendations to
    a 90% level;

-   Expand the SBDC on-line needs assessment capability to all program
    areas; and

-   Increase business start-ups from a baseline created in FY 2004.

*Office of Government Contracting and Business Development*

In support of this Objective in FY 2004 and FY 2005, the Office of
Business Development will:

-   Analyze 8(a) certified firms and graduated firms for program
    satisfaction and training needs. Through this project BD will devise
    a methodology to survey each 8(a) enrolled and graduated firm to
    determine program satisfaction, specifically on training issues. The
    primary question to be asked is whether firms require more contract
    solicitation training or business management training. By
    ascertaining the training needs of 8(a) certified firms, SBA can
    better utilize its resources by providing the proper training to
    firms. Better training can lead to firms obtaining more contracts,
    which amounts to more jobs supported and economic development.

-   Study the viability of graduated 8(a) firms. BD will devise a
    methodology for tracking the long-term viability of graduated 8(a)
    firms 5 years after graduation to ascertain their longevity and
    growth post 8(a), and to compare them to non-8(a) firms. Data can be
    utilized to enhance the program and/or as a program marketing tool.
    By determining if 8(a) firms remain successful years after leaving
    the program, it will validate the business development component of
    the Program. The business mix requirement, management and technical
    assistance components and distribution of contracts are all program
    mechanisms contributing to viability. A finding of long-term
    viability can be utilized as a marketing tool for the program, while
    a negative finding will help SBA to better target program resources
    to the areas needed to strengthen business development.

-   Develop a self-marketing tool for 8(a) program participants. BD will
    develop a self-marketing tool, to be used in conjunction with the
    Procurement Academy, for 8(a) small businesses to use in their
    efforts to obtain contracts. By increasing self-marketing training
    for 8(a) firms, more small disadvantaged businesses will be trained
    to do business with the Federal government, which should translate
    to more small disadvantaged businesses receiving contracts. SBA will
    increase small business revenue through Federal contracts which
    supports more jobs.

-   Study Equity in Distribution of 8(a) Contracts. BD will devise
    aggressive methods to ensure more equal distribution of contracts
    among 8(a) certified firms. Methodology would include an
    investigation of the dynamics of the current distribution of
    contract awards to 8(a) firms. Contracting data will be quantified
    to determine agency-by-agency what types of contracts are going to
    which firms and why. Once the inequity in distribution is proved, an
    aggressive campaign will be waged to work with Federal agencies to
    increase and diversify contracting opportunities for 8(a) small
    businesses. The campaign will be waged at all levels of the
    procurement hierarchy at each agency, from contracting officers to
    procurement officials and agency Secretaries and Administrators.

-   Early Contract Solicitation Training in the Developmental Phase of
    the 8(a) Program. BD will intensify and expand training
    opportunities to 8(a) certified firms early in the developmental
    phase of the program to better prepare firms for contract
    solicitation. 8(a) certified firms will be encouraged to use 7(j)
    funded training, the Internet-based Procurement Academy and
    Matchmaking training. Additionally, BD will work with SBA's
    partners, such as the SBDCs and SCORE, to provide more contract
    solicitation specific training to 8(a) companies. By training 8(a)
    firms for contract solicitation early in the developmental stage of
    the program, it will increase the likelihood that they will be able
    to successfully compete for government contracts and remain viable.

**Strategic Goal Three. Restore homes and businesses affected by
disaster.**

This strategic goal is intended to measure the effectiveness with which
the Office of Disaster Assistance (ODA) is able to make disaster
recovery loans to businesses and homeowners. The SBA works to maintain
the nation's economy by restoring the health of homeowners and
businesses who work and live in the economies of areas affected by
disaster. ODA provides low interest rate loans to those affected by
disasters such as the wildfires in California, Hurricane Isabel, and
tornados in several states this year. The Agency makes disaster loans
totaling almost \$1 billion each year and has an active portfolio of
about \$4 billion.

**Long-term Objective 3.1. Restore Homes and Businesses Affected by
Disaster.**

[FY 2003 Results]{.underline}

During FY 2003, SBA exceeded all of its stated GPRA[^1] goals which were
designed to allow the Agency to efficiently restore homes and businesses
affected by disaster. Within 3 days of 167 disaster declarations, ODA
successfully established a field presence and began program delivery 100
percent of the time, exceeding the goal of 95 percent. ODA processed
102,278 original applications with 99 percent being processed within the
goal of 21 days, exceeding our goal of 85 percent. This is 13,441 more
than the previous year. This was achieved within an overall program cost
of \$270,377,000 -- \$76,346,000 less than for the previous year. A
total of 25,856 loans were approved for \$835.5 million (gross). All of
this was achieved while exceeding the 95 percent underwriting compliance
rate by 1 percent. In addition to timely processing of applications, ODA
focused on closing loans and making initial disbursements which resulted
in 98 percent of all initial disbursements being made within five days
of receiving the necessary closing documents.

[FY 2004 and 2005 Planned Results]{.underline}

*Office of Disaster Assistance*

In support of each of the Outcome Measures under Long-Term Objective
3.1, SBA's Office of Disaster Assistance (ODA) has set in place
performance-based output measures as well as incremental
goals/objectives for FY 2004 and 2005 which provide interim targets for
meeting the long term outcome/objectives.

In FY 2004, we aim to have 75% of small businesses receiving Economic
Injury Disaster Loans (EIDL) assistance operational 6 months after final
disbursement. In FY 2005, that number is 76%. As output or performance
measures under that goal, the Office will maintain 95% of initial EIDL
disbursements within 5 days of receiving required loan closing
documents. As well, ODA intends to incrementally increase, the
efficiency with which it processes EIDL loans. In FY 2004, that goal is
that 85% of EIDL will be processed within 20 days.

For the second outcome, in FY 2004 and 2005, ODA aims to have 50% and
55% (respectively) of businesses receiving financial assistance to
repair disaster damaged property restored within 6 months after final
disbursement. In addition, ODA intends to incrementally increase the
efficiency with which it processes physical business loans. In FY 2004,
that goal is that 90% of physical disaster business loans will be
processed in 21 days. As well, ODA intends to maintain 95% of all
initial physical business loan disbursements within 5 days of receipt of
required loan closing documents.

The third outcome measure for 2004 and 2005 is to have 70% and 73%
(respectively) of homeowners' disaster damaged property restored within
6 months of final disbursement. ODA has several performance targets,
including having 80% of renters' disaster damaged property restored
within 6 months of final disbursement. Additionally, the Office aims to
process 85% of home loans in 18 days in 2004. Further, ODA plans to
maintain 95% of all initial home loan disbursements within 5 days of
receipt of required loan closing documents. In support of this goal as
well, it plans to encourage "mitigation" by homeowners. To that end, ODA
will achieve 100% mitigation training of all relevant staff and maintain
100% training in each subsequent performance year. It intends in FY 2004
to increase applicant participation in mitigation by 50% over FY 2003
levels.

As part of its strategy to achieve these outcomes, ODA intends to take
several new steps and implement new initiatives this year. It will
review its Customer Service survey to identify strengths and weaknesses
to determine where training efforts should focus. Personal Business
Commitment Plans will be implemented, which for the majority of the ODA
employees will contain job specific elements linked to the goals. Staff
will be trained by ODA on their responsibilities in support of the
goals.

ODA will also undertake three major initiatives in FY 2004 and 2005 to
accomplish the more effective delivery of the program. First, it will
roll out the Disaster Credit Modernization System (DCMS). This system
will allow work to be performed anywhere, and will assist the Office in
instantaneously tracking cases, case loads and the goals. ODA will save
thousands of dollars in travel and per diem by moving the work to the
people, and not the people to the work. It is anticipated that this
effort will result in a more streamlined and efficient program delivery.

Second, an ODA Human Capital Management Plan will be produced during FY
2004. The goals and objectives of the team creating the plan is to have
an ODA specific plan that will assist it in obtaining, retaining and
training well-qualified personnel for the program. It will assist ODA in
the short and long runs to meet its goals and run smoothly in an era of
increasing standardization and increased automation.

Third, ODA is committed to the competitive sourcing of the loss
verification function. It will undertake a Most Efficient Organization
(MEO) study of that function to identity the best organization and
practices and procedures so that we can be positioned to compete for the
function in a planned competition later in FY 2004.

As set forth above, we will need highly skilled individuals who are
adept at the use of technology so that they can adapt to the new DCMS
loan making system. As well, we will embark on training in the
mitigation area so that we can meet the mitigation goals. Ongoing
training will occur as follows:

-   To ensure continued management proficiency and to anticipate
    succession planning, ODA will continue to use the OPM Management
    Seminars as the formal means to have employees ready to move into
    leadership positions. Approximately 45 employees will be sent to
    these 2-week seminars in FY 2004.

-   ODA is continuing with expanded on-line (e-learning) programs
    through Element K that provides all employees the opportunity to
    take leadership and other work skills enhancing courses on-line at
    the office or at home.

-   ODA will implement a multi-faceted training approach for the
    implementation of the DCMS project that will include overall
    orientation briefings for all employees, special skills training for
    those technically involved in the DCMS process, and special IT
    training when necessary for those whose roles involve systems
    implementation.

-   In connection with ODA's objective of creating its own management
    driven Human Capital Management Plan, during FY 2004, the program
    will hold numerous sessions with managers and the personnel staff
    throughout the Areas to identify ODA's unique human capital needs
    and challenges such as succession planning, and then prepare a plan
    that will meet these needs and challenges.

ODA has routinely measured the unit cost of delivering the disaster loan
program, which has varied based on a number of factors, i.e., the number
of business applicants compared to home applicants, disasters occurring
outside of the continental United States, the extent and geographical
areas covered by the disaster event. Over the past five years (fiscal
years 1999 to 2003) the unit cost (per loan application processed) has
averaged \$775. Additional work and analysis will be required in this
area to develop and establish program efficiency measures. The
implementation of the DCMS loan making system will improve program and
effectiveness by initially lowering program travel costs. Ultimately,
its efficient use by well-trained end users will result in added work
flow efficiencies.

ODA's current capability to run reports that generate data regarding
outputs (3 day clock, timely field presence, 5 day disbursement goals)
will not change with the implementation of the new DCMS. However, DCMS
will provide ODA the opportunity to run custom reports that will aid ODA
in measuring progress on some of the goals. As well, the American
Customer Satisfaction Index (ACSI) customer satisfaction survey will
serve as a performance indicator for the second long term objective and
the 2004 goal. Similarly, ODA will be able to review data from the
various reports, the customer satisfaction survey and Area loan records
to assist in measuring the achievement of its goals.

SBA field and support functions are important contributors to ODA's
success. ODA relies upon District Offices to assist in getting the word
out to disaster victims and its SBDC partners to assist businesses
seeking loan assistance. It has delegated personnel authority and will
continue to work with Human Capital Management to ensure that ODA's
Human Capital Plan is consistent with the Agency's goals and objectives.
ODA is working closely with the OCIO on implementation of the DCMS. As
well, ODA and the OCFO work closely to monitor the financial aspects of
administering the disaster assistance program.

**Long-term Objective 3.2. Provide courteous and professional customer
service.**

[FY 2003 Results]{.underline}

In FY 2003, ODA developed a strategy to provide an accurate accounting
of the results of SBA's Disaster Assistance program delivery. ODA
partnered with the Federal Consulting Group and the American Customer
Satisfaction Index (ACSI), which is associated with the University of
Michigan Business School, to measure its customer satisfaction rate by
surveying approved and declined disaster loan applicants. ACSI assisted
the Office of Disaster Assistance to (1) develop the most relevant
empirical data available to establish valid baselines; (2) develop the
survey format, questions and methodology so that the survey document
accurately measures results of the SBA's Disaster Assistance Program
goals and outcomes; and (3) independently compile and report the results
of the survey. Those results have been compiled and provided to the
program by ACSI.

[FY 2004 and 2005 Planned Results]{.underline}

*Office of Disaster Assistance*

In FY 2004, ODA will provide courteous, professional and customer
friendly disaster program delivery in order to achieve a 70% customer
satisfaction rate from disaster loan applicants. This will be measured
by an ACSI survey (random) of both denied and approved loan applicants.

ODA does face some challenges in meeting its various performance
targets, and which will therefore affect its ability to meet the
customer satisfaction objective. ODA has a fixed annual budget, so
significant variances in the number or scope of disasters could lead to
funding shortfalls. Additional funding may rely on supplemental
appropriations, which are not guaranteed. This may mean that ODA must
limit its hiring, overtime, and field operations in times when funds
will be low, which may directly impact ODA's ability to meet many of its
program goals. Also, disasters of large size and scope may present a
number of future challenges to ODA. There may not be ample staff to
immediately respond to the needs of all victims. There may not be enough
qualified contractors to quickly repair or rebuild the significant
number of physical structures damaged.

In addition, there are potential legislative issues that could affect
ODA's performance. Changes in loan criteria, size standards, increased
authorized loan amounts and extended deferment periods would require
changes to forms, procedures and accounting systems. These changes would
require ODA to focus resources on updating the infrastructure necessary
to continue providing service to those impacted by disasters within the
context of new legislation.

**Strategic Goal Four. Ensure that all SBA programs operate at maximum
efficiency and effectiveness by providing them with high quality
executive leadership and support services.**

This goal measures the successful leadership and support services our
administrative functions provide to maximize the efficiency and
effectiveness of SBA in achieving its programmatic goals as reflected in
Strategic Goals One, Two, and Three, while also complying with relevant
statutory and administrative mandates. The Office of Human Capital
Management contributes to this goal by recruiting, sustaining and
effectively deploying a skilled, knowledgeable, diverse and
high-performing workforce and executive cadre capable of executing high
quality programs and activities that meet the current and emerging need
of the Agency. The Office of the Chief Financial Officer contributes by
providing financial management systems to support both strategic
management and financial accountability by providing financial
information that is useful, relevant, timely, and accurate, and which
assists in maximizing program performance and accountability. This
office also has the lead in strategic planning, performance reporting,
and internal controls. The Office of the Chief Information Officer
contributes to this goal by ensuring technology is managed effectively
and securely by leveraging data and systems to support program
execution. This includes ensuring optimal infrastructure, equipment,
technology and customer support. The Office of Management and
Administration contributes to this goal by planning and managing
procurement and contracting services to support program management and
assisting in competitive sourcing of certain activities performed by the
Agency.

**Long-term Objective 4.1. SBA's general planning and management will
result in clearly defined goals and effective strategies, and the
coordination of operational support systems, so as to maximize the
Agency's mission performance through a comprehensive performance
management system.**

[FY 2003 Results]{.underline}

In FY 2003, SBA created its Execution Scorecard, which is an internal
software program for tracking and reporting actions, results, and costs
across the Agency. The Scorecard is based on SBA's Strategic Goals and
Long-Term Objectives in alignment with the Five Year Strategic Plan. The
projects and activities undertaken by SBA program and support offices to
achieve their Long-Term Objectives were shown in detail in the Scorecard
and all offices reported monthly to SBA's senior management on progress
in meeting critical milestones.

[FY 2004 and 2005 Planned Results]{.underline}

SBA is continuing its use of the Scorecard in FY 2004 and will use it in
FY 2005 as well. The monthly Scorecard meetings have been expanded this
year to include other key management team members such as the Chief
Information Officer and the Chief Financial Officer to ensure budget and
technology issues are appropriately considered in establishing
milestones and targets. The Scorecard has proven to be an excellent
means of measuring progress and managing for results.

**Long-term Objective 4.2. SBA will recruit, sustain and effectively
deploy a skilled, knowledgeable, diverse and high-performing workforce
and executive cadre capable of executing high quality programs and
activities that meet the current and emerging needs of its customers.**

[FY 2003 Results]{.underline}

Although this is a new long term objective, during FY 2002, SBA
developed plans to address human capital and workforce issues. During FY
2003, SBA analyzed its organizational structure, considered various
options including competitive sourcing, and implementing changes to
optimize its organizational structure. The Agency contracted with the
Office of Personnel Management's (OPM) San Francisco Service Center to
conduct an Agency-wide skills/gap analysis. Phase I, of this plan was
completed in June 2003. SBA successfully negotiated and signed a
Memorandum of Understanding with AFGE Council 228 on implementing a
district office pilot to test the viability of consolidating "backroom"
activities into centralized centers, and improving outreach and customer
service by making a greater percentage of district office staff
available for direct customer support and program delivery. The Agency
also implemented a new Performance Management Appraisal System for all
employees, linking performance to the Agency's strategic goals. There
was also established a new awards program recognizing team management,
goal achievement, and customer service for both Headquarters and Field
Staff. The recogni­tion of those making the greatest contributions to the
accomplishment of SBA's mission and goals and the PMA will fuel internal
competition to be recognized as the best, resulting in enhanced mission
accomplishment throughout SBA.

[FY 2004 and 2005 Planned Results]{.underline}

### Strategic Management of Human Capital. 

SBA recruits, sustains and effectively deploys a skilled, knowledgeable,
diverse and high-performing workforce and executive cadre capable of
executing high quality programs and activities that meet the current and
emerging needs of its customers.

In FY 2004, and maintained each year thereafter, SBA Plans to achieve a
rating of "Green" for having met all of the Core Criteria of the Human
Capital initiative on the President's Management Agenda a result of a
revised management and performance culture, SBA employees' rating of
overall satisfaction with their jobs will increase and by FY 2007 will
exceed the government-wide average by at least 10 percent.

The percentage of SBA employees possessing core competencies identified
for their positions will be identified in FY 2004 and the resulting gaps
in current and future skills and competencies in mission-critical
occupations will be reduced by 20 percent each year.

##### 

##### Human Capital Management is undertaking the following activities to support the goals cited above:

-   SBA will continue to align its human capital strategy with its
    mission, goals and organizational objectives and will integrate the
    strategy into its strategic plans, performance plans and budgets.

-   SBA will continue its analysis of business processes and re-engineer
    them for greater efficiency and effectiveness.

-   SBA will optimize its existing organizational structure from a
    service and cost perspective to ideally position its work force,
    both geographically and organizationally, to serve its customers.

-   SBA will complete the skills and gap analysis of its existing
    workforce in FY 2004, consider anticipated gaps and develop plans to
    eliminate the gap through development of its existing workforce and
    strategic hires of new employees.

-   SBA will continue use of the Personal Business Commitment Plan
    performance rating system for all employees by FY 2004,
    linking individual performance to SBA's mission and goals, and will
    effectively differentiating between those performing at an
    acceptable level from those at the extraordinary level.

-   SBA managers recognize that human capital is applied talent (the sum
    of talent, energy, knowledge and enthusiasm that people invest in
    their work) and will routinely integrate human capital
    considerations into their decision making processes as they drive
    continuous program and service delivery improvement.

Additional efforts that will be undertaken to include the following:

-   SBA will establish a Knowledge Management System by FY 2005 to track
    employee skills and competencies and link them to the skills needed
    in the new SBA, the current and projected skills gaps, the creation
    of individual development plans for current employees and effective
    recruitment strategies to ensure that SBA employees possess the
    skills and competencies necessary for mission accomplishment for the
    foreseeable future. Implementation will be completed in FY 2006.

-   SBA will expand use of online training to address transformation,
    succession planning and professional development needs, allowing
    more SBA employees to receive training on the skills and
    competencies needed in the new SBA, while reducing the cost per
    student by 25 percent in FY 2004.

**Long-term Objective 4.3. Financial management systems will support
both SBA strategic management and financial accountability by providing
financial information that is useful, relevant, timely and accurate and
which assists SBA in maximizing program performance and
accountability.**

[FY 2003 Results]{.underline}

During FY 2003, the Agency made substantial progress in addressing the
issues raised by its independent auditor in the FY02 financial audit,
including building new subsidy models, reengineering the financial
reporting process, and addressing internal control weaknesses. At the
end of FY 2003, SBA implemented a new lender monitoring system (LMS). It
also introduced a new econometric model for the 7(a) loan guarantee
program. SBA expanded its examinations of small business lending
companies (SBLCs). SBA made significant progress in integrating the
measurement of its performance with the budgeting process. It finalized
a new five-year strategic plan and implemented an internal scorecard
process. During FY 2003, a total of six SBA programs were reviewed
through OMB's PART process. The Agency continued to use and improve its
cost allocation study and activity based costing system to identify the
full cost of its programs.

[FY 2004 and 2005 Planned Results]{.underline}

### Budget and Performance Integration

SBA plans to continue to improve upon the manner in which budget
decisions are informed by performance information. The Agency will do so
in a number of related ways.

Currently the Agency uses its activity-based costing model in order to
measure the full cost of its programs. This model has been refined over
the years. Probably the most challenging part of the model is the use of
the cost allocation survey. Each time the survey is administered, the
agency seeks ways in which to improve upon the accuracy of the survey.
The Office of the Chief Financial Officer, in collaboration with program
offices, will continue to evaluate the specific cost objects to which
staff charge their time in order to be able to capture labor costs in
the most accurate and representative way possible.

OMB's PART process requires that each program undergo independent
evaluation. SBA is fully supportive of such evaluations. Therefore, the
Agency is requesting \$2 million in FY 2005, to conduct evaluations,
studies, and related surveys of all our programs. SBA expects such
evaluations to assist us in identifying ways to improve upon the manner
in which we measure our outcomes, to identify the exact gaps in the
private sector which the Government is filling through our programs,
compare the cost of our programs to similar efforts outside the Federal
government, and to understand any redundancies among our programs, or
those of other public or private entities.

In FY 2003 the Agency conducted a PART process of all its programs. This
PART process proved to be a useful tool in our planning process. Because
it was new for most of our programs (only six of them having undergone
OMB's PART review), it was a very challenging undertaking. SBA intends
to continue reviewing all of its programs annually as part of its budget
and performance process.

### Improved Financial Performance 

The SBA will continue building new subsidy models, reengineering the
financial reporting process and addressing internal control weaknesses
in FY 2004 and will also accelerate its financial reporting process to
meet the new financial statement due date of November 15th. In FY 2005,
SBA will advance and improve upon the financial models and processes
established in FY 2003 and FY 2004.

##### Financial Reporting

Achieving an unqualified audit opinion and meeting the upcoming
accelerating financial statement reporting deadlines are at the center
of the financial management PMA. SBA will meet these objectives in FY
2005 by continuing to improve its financial reporting process. Enhanced
automation of reports, improved quality assurance reviews, and stronger
internal controls will be implemented in FY 2005. In addition, SBA will
address any issues identified in the accelerated FY 2004 financial
reporting process. SBA also plans to begin reviewing options for
upgrading its core loan accounting financial system in FY 2005.

##### Subsidy Rate Calculations

As a credit Agency, the tracking, estimation, and management of SBA's
loan program costs are a major component of the Agency's financial
management activities. The Agency has been undertaking a major
redevelopment effort for all of its major loan programs to take
advantage of available technology, statistical techniques, and available
data. By FY 2005, SBA will have new credit subsidy models for all of its
major loan programs.

SBA has completed a new econometrically based model for the Disaster
loan program which will go into effect for FY 2005. During FY 2005 we
plan to make further refinements and improvements to the model as
necessary.

In FY 2004, SBA is developing a new econometric model for the 504 loan
guarantee program.

SBA developed an initial model to measure the subsidy cost or benefit of
the secondary market guarantee program for 7(a) loans sold on the
secondary market in FY 2003. This model will be expanded to include more
data and historical information in FY 2005.

##### Improved Risk Management and the Lender Monitoring System

The Office of Lender Oversight (OLO) is responsible for providing
objective, efficient and coordinated monitoring and oversight of SBA's
lending resource partners and lending programs by using risk management
techniques and approaches.

Beginning in FY 2004, SBA will use the Lender Monitoring System (LMS) to
target its oversight activities to those lenders posing the highest risk
to the Agency. SBA will also be able to use the information from the LMS
to track trends in the loan portfolio and potentially identify
opportunities for program improvements that will help the SBA achieve
its objectives at a lower cost.

In FY 2005, SBA will continue to use the LMS and make enhancements as
necessary to improve financial accountability and management. The timely
and accurate production of financial information is essential for
managers to make effective decisions in managing the SBA's programs and
resources. This initiative includes the content of and processes around
the agency's financial statements, the subsidy models used for
estimating the cost of SBA's loan programs, and improved risk management
and the development of a lender monitoring system (LMS).

**Long-term Objective 4.4. Information and related technology will be
managed effectively and securely through SBA leveraging data and systems
to support program execution and promote cost efficiency.**

[FY 2003 Results]{.underline}

### Office of the Chief Information Officer

SBA manages information technology (IT) as a strategic resource to
enable the Agency to achieve its goals. The Information Technology
Management and Reform Act of 1996 (Clinger-Cohen Act), Government
Paperwork Elimination Act (GPEA), and the E-Government Act of 2002,
which includes the Federal Information Security Management Act (FISMA)
mandate the implementation of rigorous and disciplined IT management
practices for all agencies. At the same time, SBA is striving to become
a world-class service provider for America's small businesses by
transforming its workforce and business processes, expanding awareness
of and access to its programs, and using the Internet as a primary
service delivery channel to the small business community. IT plays a
critical role in the achievement of each of these objectives, and the
effective management of the Agency's IT investments is essential to our
success in utilizing IT as a strategic enabler.

To meet these responsibilities, the Agency's Office of the Chief
Information Officer organization provides policy, technical leadership,
and coordination of the Agency's IT investments and operations. The
Agency is seeking to firmly align SBA's business goals and strategic
plans with effective technologies, enabling SBA programs to achieve
their missions by providing innovative, cost effective, proven, and
secure IT solutions over a sustained period.

SBA has implemented services enabling real-time online backup and data
recovery for the Local and Wide Area Networks, via Iron Mountain and
Live Vault. Over 95% of migration was completed to Microsoft's
Windows2000/Office XP office automation platform and remaining computers
that did not meet the necessary standards were replaced. Microsoft's
E-Policy for server and desktop virus protection management and
reporting was implemented, enabling network staff to verify that PCs and
servers are funning current anti-virus software. The Microsoft Windows
2000 distributed file system was used to deploy security hot fixes,
patches and anti-virus engines to all agency workstations. SBA's WAN was
upgraded by replacing 93 obsolete routers and updating related operating
system software. In support of SBA's telecommuting initiative and other
remote access needs, over 1,000 remote users were transitioned to a
Virtual Private Network (VPN) System.

In support of the SBA Workforce Transformation Initiative and 7(a)
Purchase Centralization Pilot, a web-based system was developed to track
the purchase activities of guaranteed loans. SBA's Execution Scorecard
application was upgraded and a video training module was created that
was delivered via Internet and CD. SBA established the Office of
E-Government to provide strategic planning, management and oversight of
all SBA e-government programs.

SBA delivered over 127 courses to Agency employees through the use of
Internet and e-mail based remote training, and through classroom
courses. Over 14,000 web-based course modules were used by more than
1,040 staff during the year.

[FY 2004 and 2005 Planned Results]{.underline}

### Expanded Electronic Government 

SBA is committed to full participation and success in realizing the
objectives of the President's Management Agenda and in implementing a
broad and comprehensive e-government strategy. This strategy is driven
by the business requirements of SBA's customers, with the objective of
reengineering Agency work processes and information management to
deliver greater value to our customers and reduce Agency costs.

##### Under this strategy, SBA is responsible for:

-   Development and delivery of a single government portal that provides
    small businesses anytime, anyplace access to cross-Agency and
    intergovernmental information and services (FY 2005).

-   Implementation of an integrated, enterprise-wide approach to
    developing and delivering SBA programs electronically (FY 2004).

-   Full and active participation in cross-Agency and inter-governmental
    e-government initiatives (FY 2004).

-   Transformation of business processes, and how information is managed
    throughout the Agency, to deliver harmonized and streamlined
    services to our customers (FY 2005).

The e-government strategy also supports the Agency's other strategic
management goals, transformation, and outreach. E-government will be a
catalyst for transformation, extending into work processes and the way
the Agency manages information. E-government solutions will allow for
Agency program managers and field offices, to effectively use the
Internet to market and provide SBA services to small businesses well
beyond the reach of traditional delivery mechanisms. In 2000, 83.2
percent of the self-employed had Internet access, and they used it to
search for information and accomplish job-related tasks. The potential
for reaching and serving small businesses through the Internet is
enormous, and e-government is indispensable to our marketing and
outreach efforts.

Success in implementing this strategy will require the active
participation of all SBA program and support offices, SBA's Federal
partners in the delivery of products and services to America's small
businesses, state and local governments, and our small business
customers and their advocates. In addition, we must identify, evaluate
and reengineer our information and work processes, and those of our
partners, to ensure that the products and services we deliver to our
customers are timely and bring real value. Due to the scope of the
partnerships and process improvements essential to making this goal a
reality, the e-government strategy will define the specific goals and
objectives we must achieve, and the tasks and resources required to
achieve them.

**IT Management and Governance**

IT service delivery is dependent on a strong and enforceable IT
management process. In addition, IT investments must be managed
throughout their life cycles, using a structured, repeatable
methodology, to ensure they are meeting time, cost and program goals.
The enterprise architecture, and IT strategic and program plans must be
traceable to Agency goals and objectives defined in the SBA Strategic
Plan, and they must be mandates for action. To that end, SBA intends to
publish revised operating procedures and enterprise architecture
guidance in FY 2004, and implement in FY 2004 a capital planning
feasibility tool as a screening device for use against new IT project
proposals. This feasibility tool is expected to achieve full maturity in
the IT investment management framework in FY 2005.

**Infrastructure**

SBA must maintain an infrastructure that supports the seamless, secure,
and reliable interface between the Agency, its resource partners and the
public. SBA's IT capital planning processes will continue to examine,
upgrade and support essential infrastructure projects, both internally
and with other agencies where possible. This family of investments is a
critical enabler of the comprehensive, mission-specific investments that
comprise the Administration's e-government initiatives. Infrastructure
initiatives planned for FY 2004 include Agency participation in GSA's
SmartBuy program to achieve enterprise software cost reductions, and the
selection and implementation of enterprise tools to enable automated
backup, recovery and management of electronic records, beginning with
e-mail. SBA will also continue its migration to AT&T's
Telecommunications Managed Services from Sprint in FY 2004, with
completion slated for FY 2005. Other infrastructure upgrades to
telecommunications and networking capabilities at SBA, to include the
migration to Microsoft Exchange Server 2003, and Windows 2000/Office XP,
are scheduled for completion in FY 2004.

**Internet/Intranet**

SBA's Internet presence will evolve to become the single face of
government to the small business community, and our Internet programs
will be focused on two primary objectives:

-   SBA will continue the redesign of its Agency Web site, www.sba.gov,
    to deliver maximum value to our customers by ensuring that the
    quality and presentation of SBA's information and services meets
    their needs; and

-   SBA will consolidate its multiple Web offerings into a single
    portal, creating the baseline for the inter-agency,
    intergovernmental Business Gateway, an OMB e-government initiative
    designed to provide a "one-stop" services portal for
    government-to-business (G2B) interaction.

The customer-centric, consolidated approach we apply to the Internet
will extend to the Agency Intranet, with the objective of greatly
improving Agency efficiency and effectiveness through an employee
services portal.

In FY 2004, SBA will also evaluate options for Web hosting services and
enterprise Web tools to determine the most economical and effective way
to support SBA's expanded Internet presence. This could include
utilizing the FirstGov infrastructure at GSA, or developing a new
enterprise-wide Web infrastructure within the Agency.

**Security and Privacy**

SBA aims to ensure that all data it collects and maintains is
safeguarded. Successfully implementing transactions entails creating and
maintaining a level of trust among all transacting parties. Each one
must have confidence in the use of electronic means to carry out
private, sensitive transactions, such as applying for a business loan or
a grant or determining eligibility in an SBA program. SBA's IT capital
investments in security and privacy feature an integrated planning
framework and a unified approach to developing and implementing
necessary security policies, components, and practices. These actions
protect and defend both private data and information systems by ensuring
confidentiality, availability, integrity, authentication, and
non-repudiation.

SBA's security plan will identify the processes, resources,
responsibilities, and issues associated with these key components:

-   Security and Privacy Policy and Guidance;

-   Risk Management;

-   Contingency Planning;

-   Incident Reporting and Response;

-   Vulnerability Analysis and Penetration Testing; and

-   Computer Security Awareness and Training

The security plan will provide the framework for establishing an
SBA-wide information security program and ensure that IT transactions
occur within a secure yet unobtrusive customer environment.

The Agency's FY 2005 security budget supports the expected introduction
of Public Key Infrastructure (PKI) technologies and the Agency's
sustained effort to mitigate or eliminate the risks associated with IT
security vulnerabilities identified in FISMA and OIG reviews.

**Long-term Objective 4.5. Procurement and contracting services will be
planned and managed to support SBA program management and the
achievement of the Agency's goals.**

[FY 2003 Results]{.underline}

Starting in 2003, SBA initiated several competitions involving its
commercial activities that were previously identified in the FAIR Act
inventory. Following OMB's Circular A-76 guidance, SBA is conducting
streamlined and standard competitions to introduce private sector
competition to certain activities we perform, resulting in increased
efficiency and effectiveness of operations. This competition process
includes SBA's development of performance-based work statements;
development of in-house Most Efficient Organization (MEO) proposals;
comparison of the MEOs with private sector proposals; and selection of
the best proposal to provide the commercial activity into the future.

During FY 2003, SBA updated its FAIR Act inventory, which now shows that
2,402 (or 66%) of its Full-Time Equivalents (FTEs) are devoted to
performing commercial activities that could be subject to competitions.
This compares to 2,905 FTEs (or 76%) reported in FY 2002. For the Office
of Disaster Assistance, three streamlined competitions were initiated
and completed for nationwide assistance to ODA in the following areas:
clerical (80 FTEs), customer service representatives (102 FTEs), and
mail room center operations (8 FTEs). As a result, clerical staffs have
been contracted out. A streamlined competition was also initiated for
the General Counsel's Office for nationwide paralegal support involving
approximately 40 FTEs, and one for SBIC examinations involving 26 FTEs.

[FY 2004 and 2005 Planned Results]{.underline}

SBA will annually update its Federal Activities Inventory Reform (FAIR)
Act inventory that classifies activities as inherently governmental or
commercial, in accordance with OMB guidance in Circular A-76.

Starting in FY 2004, SBA will initiate competitions following OMB's
standard competition process. These competitions will be much more
complex and complicated than the previous streamlined competitions. This
process includes our identification and documentation of core business
requirements in each area and our subsequent development of a highly
innovative and competitive proposal to retain the work using Federal
staff. This proposal is referred to as the Most Efficient Organization
(MEO). Using the Federal Acquisition Regulations (FAR) procurement
process, SBA will compete its MEOs with private sector proposals that
are solicited in response to its requirements document. A performance
decision will be made to select the best proposal (MEO or private
sector) to provide the commercial activity into the future. The
execution of this performance decision involves substantial cost and
effort to transition SBA's current work and employees, whether the
decision is to select the MEO or the private sector. The MEO or private
sector contract that would result from the performance decision would
perform the commercial activities using more streamlined processes and
advanced technologies and systems to improve service levels, and to
increase the overall efficiency and effectiveness of the operation. This
will be good for our small business customers, our partners, and the
taxpayers. To guide our efforts SBA will use the services of an expert
consultant who has substantial experience and expertise in the conduct
of these standard competitions within the Federal government.

SBA plans the following specific activities to support this initiative,
starting at the beginning of FY 2004:

-   Execute the performance decisions made in September 2003 for the
    three streamlined competitions in the Office of Disaster Assistance.
    This includes the issuance of a "letter of obligation" to the Office
    to continue the work using Federal staff (if the in-house cost was
    lowest) or the execution of a contract with a private sector vendor
    to supply the service to SBA (if the private sector cost was the
    lowest);

-   Complete the two remaining streamlined competitions that were
    initiated in FY 2003 for paralegal support in the Office of General
    Counsel and for examinations in the Office of Small Business
    Investment Companies. (These have now been completed. Paralegal
    activities will be retained in-house, while the SBIC examination
    activities will be transferred to a private sector contractor. These
    two competitions result in an additional calculated economic savings
    of \$2.7 million to be realized over three years.);

-   Conduct two standard competitions for the Office of GCBD application
    processing and review activities in the 8(a), Small Disadvantaged
    Business and Hubzones programs involving about 80 FTEs, and the
    Office of Equal Opportunity Employment and CRC compliance review
    activities involving about 10 FTEs;

-   Initiate additional standard competitions involving commercial
    activities currently performed by SBA employees. (A specific listing
    of competition projects has been submitted to and approved by OMB)
    Activities chosen for competition directly align with SBA's
    transformation plan. Each competition project sponsor will develop a
    business plan and time schedule as part of the preliminary planning
    phase; and

-   To the extent funding is available SBA will execute the performance
    decisions made through the above-referenced competitions. Funding is
    required to reengineer in-house operations (if the MEO is selected);
    execute private sector contracts (if the private sector is
    selected); and transition the work and employees (in both cases).
    (\$4 million is requested in FY 2005 for this effort.)

SBA's labor union will be involved in these planned activities. Finally,
organizational and operational change of any significant magnitude is
anticipated to be a challenge to our implementation plans. We will
manage these issues through: (a) careful and deliberate oversight by the
Competitive Sourcing Official and SBA's Management Board; (b) involving
large numbers of individuals from the affected program areas; (c) having
frequent and open lines of communications with all parties; and (d)
ensuring changes are coordinated and aligned with SBA's transformation
plans.

+---------------+-------------+-----+-----+-----+-----+-----+------+
| U.S. Small    |             |     |     |     |     |     |      |
| Business      |             |     |     |     |     |     |      |
| A             |             |     |     |     |     |     |      |
| dministration |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| # RESULTS     |             |     |     |     |     |     |      |
| AND RESOURCES |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
|               |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| **Strategic   |             |     |     |     |     |     |      |
| Goal 1.       |             |     |     |     |     |     |      |
| Improve the   |             |     |     |     |     |     |      |
| economic      |             |     |     |     |     |     |      |
| environment   |             |     |     |     |     |     |      |
| for small     |             |     |     |     |     |     |      |
| businesses.** |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
|               |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| **Long Term   |             |     |     |     |     |     |      |
| Objective     |             |     |     |     |     |     |      |
| 1.1: Minimize |             |     |     |     |     |     |      |
| the           |             |     |     |     |     |     |      |
| regulatory    |             |     |     |     |     |     |      |
| burden on     |             |     |     |     |     |     |      |
| small         |             |     |     |     |     |     |      |
| business      |             |     |     |     |     |     |      |
| through       |             |     |     |     |     |     |      |
| effective     |             |     |     |     |     |     |      |
| advocacy.**   |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
|               |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
|               |             | **  |     |     |     |     |      |
|               |             | SBA |     |     |     |     |      |
|               |             | Ann |     |     |     |     |      |
|               |             | ual |     |     |     |     |      |
|               |             | O   |     |     |     |     |      |
|               |             | utc |     |     |     |     |      |
|               |             | ome |     |     |     |     |      |
|               |             | M   |     |     |     |     |      |
|               |             | eas |     |     |     |     |      |
|               |             | ure |     |     |     |     |      |
|               |             | s** |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| ## SBA Out    |             | *   | *   | *   | *   | *   | **FY |
| come Measures |             | *FY | *FY | *FY | *FY | *FY | 2005 |
|               |             | 2   | 2   | 2   | 2   | 2   | Go   |
|               |             | 000 | 001 | 002 | 003 | 004 | al** |
|               |             | Ac  | Ac  | Ac  | Ac  | Goa |      |
|               |             | tua | tua | tua | tua | l** |      |
|               |             | l** | l** | l** | l** |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
|               |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| > 1.1.1       |             | *   | *   | **\ | *   | **  | **   |
| > Achieve a   |             | *\$ | *\$ | $21 | *\$ | \$4 | \$5. |
| > yearly      |             | 3.6 | 4.4 | .1B | 6.3 | .6B | 1B** |
| > regulatory  |             | B** | B** | **[ | B** | **[ |      |
| > cost        |             |     |     | ^2] |     | ^3] |      |
| > savings     |             |     |     |     |     |     |      |
| > that        |             |     |     |     |     |     |      |
| > increases   |             |     |     |     |     |     |      |
| > at a rate   |             |     |     |     |     |     |      |
| > of 10       |             |     |     |     |     |     |      |
| > percent     |             |     |     |     |     |     |      |
| > annually    |             |     |     |     |     |     |      |
| > over a base |             |     |     |     |     |     |      |
| > amount of   |             |     |     |     |     |     |      |
| > \$3.8       |             |     |     |     |     |     |      |
| > billion set |             |     |     |     |     |     |      |
| > in 2002,    |             |     |     |     |     |     |      |
| > due to      |             |     |     |     |     |     |      |
| > Advocacy    |             |     |     |     |     |     |      |
| >             |             |     |     |     |     |     |      |
| intervention, |             |     |     |     |     |     |      |
| > by FY 2008. |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| > 1.1.2       |             | **  | *   | *   | *   | **2 | **   |
| > Ensure 66   |             | N/A | *N/ | *N/ | *N/ | 5** | 25** |
| > Federal     |             | **[ | A** | A** | A** |     |      |
| > agencies    |             | ^5] |     |     |     |     |      |
| > have        |             |     |     |     |     |     |      |
| > in-house    |             |     |     |     |     |     |      |
| > expertise   |             |     |     |     |     |     |      |
| > on how to   |             |     |     |     |     |     |      |
| > comply with |             |     |     |     |     |     |      |
| > the         |             |     |     |     |     |     |      |
| > Regulatory  |             |     |     |     |     |     |      |
| > Flexibility |             |     |     |     |     |     |      |
| > Act (RFA)   |             |     |     |     |     |     |      |
| > as amended  |             |     |     |     |     |     |      |
| > by the      |             |     |     |     |     |     |      |
| > Small       |             |     |     |     |     |     |      |
| > Business    |             |     |     |     |     |     |      |
| > Regulatory  |             |     |     |     |     |     |      |
| > Enforcement |             |     |     |     |     |     |      |
| > Fairness    |             |     |     |     |     |     |      |
| > Act of      |             |     |     |     |     |     |      |
| > 1996, by FY |             |     |     |     |     |     |      |
| > 2008.[^4]   |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| > 1.1.3       |             | *   | *   | *   | *   | **1 | **   |
| > Achieve a   |             | *N/ | *N/ | *N/ | *N/ | 0** | 10** |
| > total of 50 |             | A** | A** | A** | A** |     |      |
| > states that |             |     |     |     |     |     |      |
| > have        |             |     |     |     |     |     |      |
| > formally    |             |     |     |     |     |     |      |
| > considered  |             |     |     |     |     |     |      |
| > legislative |             |     |     |     |     |     |      |
| > or          |             |     |     |     |     |     |      |
| > executive   |             |     |     |     |     |     |      |
| > action to   |             |     |     |     |     |     |      |
| > increase    |             |     |     |     |     |     |      |
| > regulatory  |             |     |     |     |     |     |      |
| > flexibility |             |     |     |     |     |     |      |
| > for small   |             |     |     |     |     |     |      |
| > businesses, |             |     |     |     |     |     |      |
| > by FY 2008. |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| > 1.1.4       |             | *   | *   | *   | *   | **1 | **   |
| > Insert      |             | *N/ | *N/ | *N/ | *N/ | 6** | 16** |
| > Advocacy    |             | A** | A** | A** | A** |     |      |
| > data and    |             |     |     |     |     |     |      |
| > reports     |             |     |     |     |     |     |      |
| > into the    |             |     |     |     |     |     |      |
| > curricula   |             |     |     |     |     |     |      |
| > at 80 of    |             |     |     |     |     |     |      |
| > the top 100 |             |     |     |     |     |     |      |
| >             |             |     |     |     |     |     |      |
|  universities |             |     |     |     |     |     |      |
| > with major  |             |     |     |     |     |     |      |
| > ent         |             |     |     |     |     |     |      |
| repreneurship |             |     |     |     |     |     |      |
| > programs,   |             |     |     |     |     |     |      |
| > by FY 2008. |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
|               |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| **SBA Output  |             | **  |     |     |     |     |      |
| Measures**    |             | SBA |     |     |     |     |      |
|               |             | Ann |     |     |     |     |      |
|               |             | ual |     |     |     |     |      |
|               |             | Out |     |     |     |     |      |
|               |             | put |     |     |     |     |      |
|               |             | M   |     |     |     |     |      |
|               |             | eas |     |     |     |     |      |
|               |             | ure |     |     |     |     |      |
|               |             | s** |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
|               |             | *   | *   | *   | *   | *   | **FY |
|               |             | *FY | *FY | *FY | *FY | *FY | 2005 |
|               |             | 2   | 2   | 2   | 2   | 2   | Go   |
|               |             | 000 | 001 | 002 | 003 | 004 | al** |
|               |             | Ac  | Ac  | Ac  | Ac  | Goa |      |
|               |             | tua | tua | tua | tua | l** |      |
|               |             | l** | l** | l** | l** |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| Research      |             | 25  | 17  | 18  | 30  | 20  | 20   |
| Publications  |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
|               |             | **  |     |     |     |     |      |
|               |             | SBA |     |     |     |     |      |
|               |             | Ann |     |     |     |     |      |
|               |             | ual |     |     |     |     |      |
|               |             | C   |     |     |     |     |      |
|               |             | ost |     |     |     |     |      |
|               |             | (\$ |     |     |     |     |      |
|               |             | 000 |     |     |     |     |      |
|               |             | )** |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| **SBA Cost    |             | *   | *   | *   | *   | *   | **FY |
| (\$000)**     |             | *FY | *FY | *FY | *FY | *FY | 2005 |
|               |             | 2   | 2   | 2   | 2   | 2   | Go   |
|               |             | 000 | 001 | 002 | 003 | 004 | al** |
|               |             | Ac  | Ac  | Ac  | Ac  | Goa |      |
|               |             | tua | tua | tua | tua | l** |      |
|               |             | l** | l** | l** | l** |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+
| Total         |             | \   | \   | \   | \   | \   | \$9  |
| Regulatory    |             | $7, | $7, | $7, | $8, | $8, | ,688 |
| Burden        |             | 126 | 175 | 780 | 680 | 877 |      |
| Assistance    |             |     |     |     |     |     |      |
| Cost (\$000)  |             |     |     |     |     |     |      |
+---------------+-------------+-----+-----+-----+-----+-----+------+

  ------------------ ---------------- ------------- ------------- ------------- ------------- ------------- -------------
  **Program Annual                                                                                          
  Output Measures**                                                                                         

  **SBA Programs**   **Output         **FY 2000     **FY 2001     **FY 2002     **FY 2003     **FY 2004     **FY 2005
                     Measures**       Actual**      Actual**      Actual**      Actual**      Goal**        Goal**

  **ADVOCACY**       Research         25            17            18            30            20            20
                     publications                                                                           

                     **Total Research **25**        **17**        **18**        **30**        **20**        **20**
                     Publications**                                                                         

  **Program Annual                                                                                          
  Outcomes                                                                                                  
  Measures**                                                                                                

  **SBA Programs**   **Outcome        **FY 2000     **FY 2001     **FY 2002     **FY 2003     **FY 2004     **FY 2005
                     Measures**       Actual**      Actual**      Actual**      Actual**      Goal**        Goal**

  **1.1.1 Achieve a                                                                                         
  yearly regulatory                                                                                         
  cost savings that                                                                                         
  increases at a                                                                                            
  rate of 10 percent                                                                                        
  annually over a                                                                                           
  base amount of                                                                                            
  \$3.8 billion set                                                                                         
  in 2002, due to                                                                                           
  Advocacy                                                                                                  
  intervention, by                                                                                          
  FY 2008.**                                                                                                

  **ADVOCACY**       Regulatory cost  \$3.6B        \$4.4B        \$21.1B       \$6.3B        \$4.6B        \$5.1B
                     savings to small                                                                       
                     businesses                                                                             

                     **Total          \$3.6B        \$4.4B        \$21.1B       \$6.3B        \$4.6B        \$5.1B
                     Regulatory Cost                                                                        
                     Savings**                                                                              

                                                                                                            

  **1.1.2 Ensure 66                                                                                         
  Federal agencies                                                                                          
  have in-house                                                                                             
  expertise on how                                                                                          
  to comply with the                                                                                        
  Regulatory                                                                                                
  Flexibility Act                                                                                           
  (RFA) as amended                                                                                          
  by the Small                                                                                              
  Business                                                                                                  
  Regulatory                                                                                                
  Enforcement                                                                                               
  Fairness Act of                                                                                           
  1996, by FY                                                                                               
  2008.**                                                                                                   

  **ADVOCACY**       Number of        N/A           N/A           N/A           N/A           25            25
                     regulatory                                                                             
                     agencies with                                                                          
                     in-house RFA                                                                           
                     expertise                                                                              

                     **Total**        **N/A**       **N/A**       **N/A**       **N/A**       **25**        **25**

                                                                                                            

  **1.1.3 Achieve a                                                                                         
  total of 50 sates                                                                                         
  that have formally                                                                                        
  considered                                                                                                
  legislative or                                                                                            
  executive action                                                                                          
  to increase                                                                                               
  regulatory                                                                                                
  flexibility for                                                                                           
  small businesses,                                                                                         
  by FY 2008.**                                                                                             

  **ADVOCACY**       Number of states N/A           N/A           N/A           N/A           10            10
                     formally                                                                               
                     considering                                                                            
                     legislative or                                                                         
                     executive action                                                                       

                     **Total**        **N/A**       **N/A**       **N/A**       **N/A**       **10**        **10**

                                                                                                            

  **1.1.4 Insert                                                                                            
  Advocacy data and                                                                                         
  reports into the                                                                                          
  curricula at 80 of                                                                                        
  the top 100                                                                                               
  universities with                                                                                         
  major                                                                                                     
  entrepreneurship                                                                                          
  programs, by FY                                                                                           
  2008.**                                                                                                   

                     Research         N/A           N/A           N/A           N/A           16            16
                     publications and                                                                       
                     data reports in                                                                        
                     curricula                                                                              

                     **Total**        **N/A**       **N/A**       **N/A**       **N/A**       **16**        **16**

                                                                                                            

  **Program Annual                                                                                          
  Cost (\$000)**                                                                                            

  **SBA Programs**   **Cost           **FY 2000     **FY 2001     **FY 2002     **FY 2003     **FY 2004     **FY 2005
                     Measures**       Actual**      Actual**      Actual**      Actual**      Goal**        Goal**

  **ADVOCACY**       Program cost     \$7,126       \$7,175       \$7,780       \$8,680       \$8,877       \$9,688
                     Actual                                                                                 

                     Cost per \$1     \$1,979       \$1,631       \$369         \$1,378       \$1,930       \$1,900
                     million in                                                                             
                     savings                                                                                

                     **Total**        **\$7,126**   **\$7,175**   **\$7,780**   **\$8,680**   **\$8,877**   **\$9,688**
  ------------------ ---------------- ------------- ------------- ------------- ------------- ------------- -------------

+---------------+--------------+----+----+-----+------+------+------+
| U.S. Small    |              |    |    |     |      |      |      |
| Business      |              |    |    |     |      |      |      |
| A             |              |    |    |     |      |      |      |
| dministration |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
| ### RESULTS   |              |    |    |     |      |      |      |
| AND RESOURCES |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
| **Strategic   |              |    |    |     |      |      |      |
| Goal 1.       |              |    |    |     |      |      |      |
| Improve the   |              |    |    |     |      |      |      |
| economic      |              |    |    |     |      |      |      |
| environment   |              |    |    |     |      |      |      |
| for small     |              |    |    |     |      |      |      |
| businesses.** |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
| **Long Term   |              |    |    |     |      |      |      |
| Objective     |              |    |    |     |      |      |      |
| 1.2: Ensure   |              |    |    |     |      |      |      |
| equity and    |              |    |    |     |      |      |      |
| fairness in   |              |    |    |     |      |      |      |
| the Federal   |              |    |    |     |      |      |      |
| regulatory    |              |    |    |     |      |      |      |
| enforcement   |              |    |    |     |      |      |      |
| process.**    |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              | *  |    |     |      |      |      |
|               |              | *S |    |     |      |      |      |
|               |              | BA |    |     |      |      |      |
|               |              | An |    |     |      |      |      |
|               |              | nu |    |     |      |      |      |
|               |              | al |    |     |      |      |      |
|               |              | O  |    |     |      |      |      |
|               |              | ut |    |     |      |      |      |
|               |              | co |    |     |      |      |      |
|               |              | me |    |     |      |      |      |
|               |              | Me |    |     |      |      |      |
|               |              | as |    |     |      |      |      |
|               |              | ur |    |     |      |      |      |
|               |              | es |    |     |      |      |      |
|               |              | ** |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
| **SBA Outcome |              | ** | ** | *   | **FY | **FY | **FY |
| Measures**    |              | FY | FY | *FY | 2003 | 2004 | 2005 |
|               |              | 20 | 20 | 2   | Actu | Go   | Go   |
|               |              | 00 | 01 | 002 | al** | al** | al** |
|               |              | Ac | Ac | Ac  |      |      |      |
|               |              | tu | tu | tua |      |      |      |
|               |              | al | al | l** |      |      |      |
|               |              | ** | ** |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
| 1.2.1 Achieve |              | *  | *  | *   | **N  | **N  | **-  |
| a 10 percent  |              | *N | *N | *N/ | /A** | /A** | 5%** |
| decrease in   |              | /A | /A | A** |      |      |      |
| the annual    |              | ** | ** |     |      |      |      |
| number of     |              | [^ |    |     |      |      |      |
| Federal       |              | 6] |    |     |      |      |      |
| regulatory    |              |    |    |     |      |      |      |
| enforcement   |              |    |    |     |      |      |      |
| actions taken |              |    |    |     |      |      |      |
| against small |              |    |    |     |      |      |      |
| businesses.   |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
| 1.2.2 Achieve |              | *  | *  | *   | **N  | **N  | **   |
| a 5 percent   |              | *N | *N | *N/ | /A** | /A** | 5%** |
| increase in   |              | /A | /A | A** |      |      |      |
| the number of |              | ** | ** |     |      |      |      |
| enforcement   |              |    |    |     |      |      |      |
| actions in    |              |    |    |     |      |      |      |
| which the     |              |    |    |     |      |      |      |
| civil penalty |              |    |    |     |      |      |      |
| is reduced or |              |    |    |     |      |      |      |
| waived, by FY |              |    |    |     |      |      |      |
| 2008.         |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
| 1.2.3 Achieve |              | *  | *  | *   | **N  | **N  | **N  |
| an annual     |              | *N | *N | *N/ | /A** | /A** | /A** |
| customer      |              | /A | /A | A** |      |      |      |
| satisfaction  |              | ** | ** |     |      |      |      |
| rating of 85  |              |    |    |     |      |      |      |
| percent for   |              |    |    |     |      |      |      |
| complaint     |              |    |    |     |      |      |      |
| filers by FY  |              |    |    |     |      |      |      |
| 2008.         |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
| **SBA Output  |              | *  |    |     |      |      |      |
| Measures**    |              | *S |    |     |      |      |      |
|               |              | BA |    |     |      |      |      |
|               |              | An |    |     |      |      |      |
|               |              | nu |    |     |      |      |      |
|               |              | al |    |     |      |      |      |
|               |              | Ou |    |     |      |      |      |
|               |              | tp |    |     |      |      |      |
|               |              | ut |    |     |      |      |      |
|               |              | Me |    |     |      |      |      |
|               |              | as |    |     |      |      |      |
|               |              | ur |    |     |      |      |      |
|               |              | es |    |     |      |      |      |
|               |              | ** |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              | ** | ** | *   | **FY | **FY | **FY |
|               |              | FY | FY | *FY | 2003 | 2004 | 2005 |
|               |              | 20 | 20 | 2   | Actu | Go   | Go   |
|               |              | 00 | 01 | 002 | al** | al** | al** |
|               |              | Ac | Ac | Ac  |      |      |      |
|               |              | tu | tu | tua |      |      |      |
|               |              | al | al | l** |      |      |      |
|               |              | ** | ** |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
| Receiving     |              | N  | N  | 2   | 2    | 850  | 900  |
| Assistance    |              | /A | /A | 50, | ,200 | ,000 | ,000 |
| with          |              |    |    | 000 | ,000 |      |      |
| Regulatory    |              |    |    |     |      |      |      |
| Enforcement   |              |    |    |     |      |      |      |
| Process       |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
| **SBA Cost    |              | *  |    |     |      |      |      |
| (\$000)**     |              | *S |    |     |      |      |      |
|               |              | BA |    |     |      |      |      |
|               |              | An |    |     |      |      |      |
|               |              | nu |    |     |      |      |      |
|               |              | al |    |     |      |      |      |
|               |              | Co |    |     |      |      |      |
|               |              | st |    |     |      |      |      |
|               |              | (  |    |     |      |      |      |
|               |              | \$ |    |     |      |      |      |
|               |              | 00 |    |     |      |      |      |
|               |              | 0) |    |     |      |      |      |
|               |              | ** |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              | ** | ** | *   | **FY | **FY | **FY |
|               |              | FY | FY | *FY | 2003 | 2004 | 2005 |
|               |              | 20 | 20 | 2   | Actu | Go   | Go   |
|               |              | 00 | 01 | 002 | al** | al** | al** |
|               |              | Ac | Ac | Ac  |      |      |      |
|               |              | tu | tu | tua |      |      |      |
|               |              | al | al | l** |      |      |      |
|               |              | ** | ** |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
| Total         |              | \  | \  | \   | \$1  | \$1  | \$1  |
| Receiving     |              | $1 | $9 | $2, | ,200 | ,229 | ,351 |
| Assistance    |              | ,4 | 35 | 945 |      |      |      |
| with          |              | 27 |    |     |      |      |      |
| Regulatory    |              |    |    |     |      |      |      |
| Enforcement   |              |    |    |     |      |      |      |
| Process Cost  |              |    |    |     |      |      |      |
| (\$000)       |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+
|               |              |    |    |     |      |      |      |
+---------------+--------------+----+----+-----+------+------+------+

  ---------------- -------------------- ---------- ---------- ------------- --------------- ------------- -------------
  **Program Annual                                                                                        
  Output                                                                                                  
  Measures**                                                                                              

  **SBA Programs** **Output Measures**  **FY 2000  **FY 2001  **FY 2002     **FY 2003       **FY 2004     **FY 2005
                                        Actual**   Actual**   Actual**      Actual**        Goal**        Goal**

  **NATIONAL       Percentage of        N/A        N/A        N/A           N/A             -5%           -5%
  OMBUDSMAN**      excessive                                                                              
                   enforcement [^7]                                                                       

                   Percentage of        N/A        N/A        N/A           5%              5%            5%
                   compliance                                                                             
                   assistance                                                                             

                   Percentage of        N/A        N/A        50%           79%             70%           75%
                   Federal agency                                                                         
                   responses[^8]                                                                          

                   Number of small      N/A        N/A        250,000       2,000,000       600,000       600,000
                   business contacts                                                                      

                   Percentage of        N/A        N/A        N/A           N/A             N/A           -5%
                   reduction of civil                                                                     
                   enforcement                                                                            
                   actions[^9]                                                                            

                   Percentage of        N/A        N/A        N/A           N/A             65%           70%
                   compliance                                                                             
                   assistance-single                                                                      
                   points of contact                                                                      
                   for SBRA[^10]                                                                          

                   Number of small      N/A        N/A        N/A           200,000         250,000       300,000
                   businesses impacted                                                                    
                   by comments made via                                                                   
                   ONO to Federal                                                                         
                   agencies[^11]                                                                          

                   Percentage of        N/A        N/A        N/A           N/A             N/A           5%
                   increase in the                                                                        
                   number of                                                                              
                   enforcement actions                                                                    
                   with reduced or                                                                        
                   waived                                                                                 
                   penalties.[^12]                                                                        

                   Increase percentage  N/A        N/A        N/A           N/A             N/A           N/A
                   in customer                                                                            
                   satisfaction.[^13]                                                                     

                   **Total Receiving    **N/A**    **N/A**    **250,000**   **2,200,000**   **850,000**   **900,000**
                   Assistance**                                                                           
  ---------------- -------------------- ---------- ---------- ------------- --------------- ------------- -------------

  --------------- ------------ --------------- ------------- ----------- ------------- ------------- ------------- -------------
  **Program                                                                                                        
  Annual Outcome                                                                                                   
  Measures**                                                                                                       

  **SBA           **Outcome                    **FY 2000     **FY 2001   **FY 2002     **FY 2003     **FY 2004     **FY 2005
  Programs**      Measures**                   Actual**      Actual**    Actual**      Actual**      Goal**        Goal**

  **1.2.1 Achieve                                                                                                  
  a 10 percent                                                                                                     
  decrease in the                                                                                                  
  annual number                                                                                                    
  of Federal                                                                                                       
  regulatory                                                                                                       
  enforcement                                                                                                      
  actions taken                                                                                                    
  against small                                                                                                    
  businesses and                                                                                                   
  a 5 percent                                                                                                      
  increase in the                                                                                                  
  number of                                                                                                        
  enforcement                                                                                                      
  actions in                                                                                                       
  which the civil                                                                                                  
  penalty is                                                                                                       
  reduced or                                                                                                       
  waived, by FY                                                                                                    
  2008.**                                                                                                          

  **NATIONAL                   Percentage of   N/A           N/A         N/A           N/A           N/A           -5%
  OMBUDSMAN**                  reduction of                                                                        
                               civil                                                                               
                               enforcement                                                                         
                               actions                                                                             

  **1.2.2 Achieve                                                                                                  
  a 5 percent                                                                                                      
  increase in the                                                                                                  
  number of                                                                                                        
  enforcement                                                                                                      
  actions in                                                                                                       
  which the civil                                                                                                  
  penalty is                                                                                                       
  reduced or                                                                                                       
  waived, by FY                                                                                                    
  2008.**                                                                                                          

  **NATIONAL                   Percentage of   N/A           N/A         N/A           N/A           N/A           5%
  OMBUDSMAN**                  increase in the                                                                     
                               number of                                                                           
                               enforcement                                                                         
                               actions with                                                                        
                               reduced or                                                                          
                               waived                                                                              
                               penalties.                                                                          

                                                                                                                   

  **1.2.3 Achieve                                                                                                  
  an annual                                                                                                        
  customer                                                                                                         
  satisfaction                                                                                                     
  rating of 85                                                                                                     
  percent for                                                                                                      
  complaint                                                                                                        
  filers by FY                                                                                                     
  2008.**                                                                                                          

  **NATIONAL                   Increase        N/A           N/A         N/A           N/A           N/A           N/A
  OMBUDSMAN**                  percentage in                                                                       
                               customer                                                                            
                               satisfaction.                                                                       

  **Program                                                                                                        
  Annual Cost                                                                                                      
  (\$000)**                                                                                                        

  **SBA           **Cost                       **FY 2000     **FY 2001   **FY 2002     **FY 2003     **FY 2004     **FY 2005
  Programs**      Measures**                   Actual**      Actual**    Actual**      Actual**      Goal**        Goal**

  **NATIONAL                   Total Program   **\$1,427**   **\$935**   **\$2,945**   **\$1,200**   **\$1,229**   **\$1,351**
  OMBUDSMAN**                  Cost (\$000)                                                                        

                               **Total**       **\$1,427**   **\$935**   **\$2,945**   **\$1,200**   **\$1,229**   **\$1,351**
  --------------- ------------ --------------- ------------- ----------- ------------- ------------- ------------- -------------

+----------------+-----------+------+------+------+------+------+------+
| #### U.S.      |           |      |      |      |      |      |      |
| Small Business |           |      |      |      |      |      |      |
|  Administratio |           |      |      |      |      |      |      |
| n {#u.s.-small |           |      |      |      |      |      |      |
| -business-admi |           |      |      |      |      |      |      |
| nistration-13} |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
| ### RESULTS    |           |      |      |      |      |      |      |
|  AND RESOURCES |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
|                |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
| **Strategic    |           |      |      |      |      |      |      |
| Goal 1.        |           |      |      |      |      |      |      |
| Improve the    |           |      |      |      |      |      |      |
| economic       |           |      |      |      |      |      |      |
| environment    |           |      |      |      |      |      |      |
| for small      |           |      |      |      |      |      |      |
| businesses.**  |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
|                |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
| **Long Term    |           |      |      |      |      |      |      |
| Objective 1.5: |           |      |      |      |      |      |      |
| Simplify the   |           |      |      |      |      |      |      |
| interaction    |           |      |      |      |      |      |      |
| between small  |           |      |      |      |      |      |      |
| business and   |           |      |      |      |      |      |      |
| the Federal    |           |      |      |      |      |      |      |
| government     |           |      |      |      |      |      |      |
| through the    |           |      |      |      |      |      |      |
| use of the     |           |      |      |      |      |      |      |
| Internet and   |           |      |      |      |      |      |      |
| information    |           |      |      |      |      |      |      |
| technology.**  |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
|                |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
| **SBA Outcome  |           | *    |      |      |      |      |      |
| Measures**     |           | *SBA |      |      |      |      |      |
|                |           | An   |      |      |      |      |      |
|                |           | nual |      |      |      |      |      |
|                |           | Out  |      |      |      |      |      |
|                |           | come |      |      |      |      |      |
|                |           | Me   |      |      |      |      |      |
|                |           | asur |      |      |      |      |      |
|                |           | es** |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
|                |           | **FY | **FY | **FY | **FY | **FY | **FY |
|                |           | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|                |           | Actu | Actu | Actu | Actu | Go   | Go   |
|                |           | al** | al** | al** | al** | al** | al** |
+----------------+-----------+------+------+------+------+------+------+
|                |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
| 1.5.1 By FY    |           | **N/ | **N/ | **N  | *    | *    | *    |
| 2008, achieve  |           | A**[ | A**[ | /A** | *Not | *\$1 | *\$3 |
| a savings for  |           | ^14] | ^15] |      | Ava  | 5M** | 0M** |
| businesses of  |           |      |      |      | ilab |      |      |
| at least \$56  |           |      |      |      | le** |      |      |
| million        |           |      |      |      |      |      |      |
| through the    |           |      |      |      |      |      |      |
| creation,      |           |      |      |      |      |      |      |
| operation and  |           |      |      |      |      |      |      |
| maintenance of |           |      |      |      |      |      |      |
| the Business   |           |      |      |      |      |      |      |
| Gateway, a     |           |      |      |      |      |      |      |
| \"one-stop\"   |           |      |      |      |      |      |      |
| interagency,   |           |      |      |      |      |      |      |
| int            |           |      |      |      |      |      |      |
| ergovernmental |           |      |      |      |      |      |      |
| Web portal for |           |      |      |      |      |      |      |
| all            |           |      |      |      |      |      |      |
| governme       |           |      |      |      |      |      |      |
| nt-to-business |           |      |      |      |      |      |      |
| transactions.  |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
| 1.5.2 By FY    |           | **N  | **N  | **\  | *    | **\$ | **\$ |
| 2008, achieve  |           | /A** | /A** | $160 | *Not | 1B** | 5B** |
| a savings of   |           |      |      | B**[ | Ava  |      |      |
| \$16 billion   |           |      |      | ^16] | ilab |      |      |
| from reducing  |           |      |      |      | le** |      |      |
| the            |           |      |      |      |      |      |      |
| unnecessary    |           |      |      |      |      |      |      |
| paperwork      |           |      |      |      |      |      |      |
| burden on      |           |      |      |      |      |      |      |
| small          |           |      |      |      |      |      |      |
| business, from |           |      |      |      |      |      |      |
| an FY 2002     |           |      |      |      |      |      |      |
| baseline of    |           |      |      |      |      |      |      |
| \$160 billion  |           |      |      |      |      |      |      |
| in annual      |           |      |      |      |      |      |      |
| costs.         |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
| 1.5.3 By FY    |           | **N  | **N  | *    | *    | *    | **   |
| 2008, achieve  |           | /A** | /A** | *\$2 | *\$2 | *\$5 | \$15 |
| a savings of   |           |      |      | 0M** | 1M** | 0M** | 0M** |
| \$358 million  |           |      |      |      |      |      |      |
| through the    |           |      |      |      |      |      |      |
| deployment of  |           |      |      |      |      |      |      |
| electronic     |           |      |      |      |      |      |      |
| tools to       |           |      |      |      |      |      |      |
| facilitate     |           |      |      |      |      |      |      |
| compliance     |           |      |      |      |      |      |      |
| with           |           |      |      |      |      |      |      |
| government     |           |      |      |      |      |      |      |
| laws and       |           |      |      |      |      |      |      |
| regulations.   |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
|                |           | *    |      |      |      |      |      |
|                |           | *SBA |      |      |      |      |      |
|                |           | An   |      |      |      |      |      |
|                |           | nual |      |      |      |      |      |
|                |           | Ou   |      |      |      |      |      |
|                |           | tput |      |      |      |      |      |
|                |           | Me   |      |      |      |      |      |
|                |           | asur |      |      |      |      |      |
|                |           | es** |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
| **SBA Output   |           | **FY | **FY | **FY | **FY | **FY | **FY |
| Measures**     |           | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|                |           | Actu | Actu | Actu | Actu | Go   | Go   |
|                |           | al** | al** | al** | al** | al** | al** |
+----------------+-----------+------+------+------+------+------+------+
| Time Saved     |           | N/A  | N/A  | N/A  | Not  | Not  | Not  |
|                |           |      |      |      | A    | A    | A    |
|                |           |      |      |      | vail | vail | vail |
|                |           |      |      |      | able | able | able |
+----------------+-----------+------+------+------+------+------+------+
| Number         |           | N/A  | N/A  | 170  | 250  | Not  | Not  |
| participants   |           |      |      | ,000 | ,000 | A    | A    |
|                |           |      |      |      |      | vail | vail |
|                |           |      |      |      |      | able | able |
+----------------+-----------+------+------+------+------+------+------+
| Reduced costs  |           | N/A  | N/A  | \    | \    | \    | \$   |
|                |           |      |      | $20M | $21M | $50M | 150M |
+----------------+-----------+------+------+------+------+------+------+
| **SBA Cost     |           | *    |      |      |      |      |      |
| (\$000)**      |           | *SBA |      |      |      |      |      |
|                |           | An   |      |      |      |      |      |
|                |           | nual |      |      |      |      |      |
|                |           | Cost |      |      |      |      |      |
|                |           | (    |      |      |      |      |      |
|                |           | \$00 |      |      |      |      |      |
|                |           | 0)** |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
|                |           | **FY | **FY | **FY | **FY | **FY | **FY |
|                |           | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|                |           | Actu | Actu | Actu | Actu | Go   | Go   |
|                |           | al** | al** | al** | al** | al** | al** |
+----------------+-----------+------+------+------+------+------+------+
| Total Cost per |           | N/A  | N/A  | Not  | Not  | Not  | Not  |
| User (\$000)   |           |      |      |      | A    | A    | A    |
|                |           |      |      | A    | vail | vail | vail |
|                |           |      |      | vail | able | able | able |
|                |           |      |      | able |      |      |      |
+----------------+-----------+------+------+------+------+------+------+
|                |           |      |      |      |      |      |      |
+----------------+-----------+------+------+------+------+------+------+

+-------------+---+-----------+------+------+------+------+------+------+
| **Program   |   |           |      |      |      |      |      |      |
| Annual      |   |           |      |      |      |      |      |      |
| Output      |   |           |      |      |      |      |      |      |
| Measures**  |   |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| **SBA       | * |           | **FY | **FY | **FY | **FY | **FY | **FY |
| Programs**  | * |           | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|             | O |           | Actu | Actu | Actu | Actu | Go   | Go   |
|             | u |           | al** | al** | al** | al** | al** | al** |
|             | t |           |      |      |      |      |      |      |
|             | p |           |      |      |      |      |      |      |
|             | u |           |      |      |      |      |      |      |
|             | t |           |      |      |      |      |      |      |
|             | M |           |      |      |      |      |      |      |
|             | e |           |      |      |      |      |      |      |
|             | a |           |      |      |      |      |      |      |
|             | s |           |      |      |      |      |      |      |
|             | u |           |      |      |      |      |      |      |
|             | r |           |      |      |      |      |      |      |
|             | e |           |      |      |      |      |      |      |
|             | s |           |      |      |      |      |      |      |
|             | * |           |      |      |      |      |      |      |
|             | * |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| **BUSINESS  |   |           |      |      |      |      |      |      |
| GATEWAY**   |   |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| > Time      |   |           | N/A  | N/A  | N/A  | Not  | Not  | Not  |
| > saved in  |   |           |      |      |      | A    | A    | A    |
| > locating  |   |           |      |      |      | vail | vail | vail |
| > relevant  |   |           |      |      |      | able | able | able |
| >           |   |           |      |      |      |      |      |      |
|  government |   |           |      |      |      |      |      |      |
| >           |   |           |      |      |      |      |      |      |
| information |   |           |      |      |      |      |      |      |
| > and       |   |           |      |      |      |      |      |      |
| >           |   |           |      |      |      |      |      |      |
|  forms[^17] |   |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| > Number of |   |           | N/A  | N/A  | 170  | 250  | Not  | Not  |
| > users per |   |           |      |      | ,000 | ,000 | A    | A    |
| > week      |   |           |      |      |      |      | vail | vail |
|             |   |           |      |      |      |      | able | able |
+-------------+---+-----------+------+------+------+------+------+------+
| > Reduced   |   |           | N/A  | N/A  | \    | *    | *    | **   |
| > costs to  |   |           |      |      | $20M | *\$2 | *\$5 | \$15 |
| >           |   |           |      |      |      | 1M** | 0M** | 0M** |
|  businesses |   |           |      |      |      |      |      |      |
| > and       |   |           |      |      |      |      |      |      |
| >           |   |           |      |      |      |      |      |      |
|  regulatory |   |           |      |      |      |      |      |      |
| > agencies  |   |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| > **Total   |   |           | **N  | **N  | **N  | *    | *    | *    |
| > Time      |   |           | /A** | /A** | /A** | *Not | *Not | *Not |
| > Saved**   |   |           |      |      |      | Ava  | Ava  | Ava  |
|             |   |           |      |      |      | ilab | ilab | ilab |
|             |   |           |      |      |      | le** | le** | le** |
+-------------+---+-----------+------+------+------+------+------+------+
| > **Total   |   |           | **N  | **N  | **1  | **2  | *    | *    |
| > number    |   |           | /A** | /A** | 70,0 | 50,0 | *Not | *Not |
| > par       |   |           |      |      | 00** | 00** | Ava  | Ava  |
| ticipants** |   |           |      |      |      |      | ilab | ilab |
|             |   |           |      |      |      |      | le** | le** |
+-------------+---+-----------+------+------+------+------+------+------+
| > **Total   |   |           | **N  | **N  | *    | *    | *    | **   |
| > Reduced   |   |           | /A** | /A** | *\$2 | *\$2 | *\$5 | \$15 |
| > Costs**   |   |           |      |      | 0M** | 1M** | 0M** | 0M** |
+-------------+---+-----------+------+------+------+------+------+------+
| **1.5.1 By  |   |           |      |      |      |      |      |      |
| FY 2008,    |   |           |      |      |      |      |      |      |
| achieve a   |   |           |      |      |      |      |      |      |
| savings for |   |           |      |      |      |      |      |      |
| businesses  |   |           |      |      |      |      |      |      |
| of at least |   |           |      |      |      |      |      |      |
| \$56        |   |           |      |      |      |      |      |      |
| million     |   |           |      |      |      |      |      |      |
| through the |   |           |      |      |      |      |      |      |
| creation,   |   |           |      |      |      |      |      |      |
| operation   |   |           |      |      |      |      |      |      |
| and         |   |           |      |      |      |      |      |      |
| maintenance |   |           |      |      |      |      |      |      |
| of the      |   |           |      |      |      |      |      |      |
| Business    |   |           |      |      |      |      |      |      |
| Gateway, a  |   |           |      |      |      |      |      |      |
| \           |   |           |      |      |      |      |      |      |
| "one-stop\" |   |           |      |      |      |      |      |      |
| i           |   |           |      |      |      |      |      |      |
| nteragency, |   |           |      |      |      |      |      |      |
| interg      |   |           |      |      |      |      |      |      |
| overnmental |   |           |      |      |      |      |      |      |
| Web portal  |   |           |      |      |      |      |      |      |
| for all     |   |           |      |      |      |      |      |      |
| government- |   |           |      |      |      |      |      |      |
| to-business |   |           |      |      |      |      |      |      |
| (G2B)       |   |           |      |      |      |      |      |      |
| tran        |   |           |      |      |      |      |      |      |
| sactions.** |   |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| **Program   |   |           |      |      |      |      |      |      |
| Annual      |   |           |      |      |      |      |      |      |
| Outcome     |   |           |      |      |      |      |      |      |
| Measures**  |   |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| **SBA       | * |           | **FY | **FY | **FY | **FY | **FY | **FY |
| Programs**  | * |           | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|             | O |           | Actu | Actu | Actu | Actu | Go   | Go   |
|             | u |           | al** | al** | al** | al** | al** | al** |
|             | t |           |      |      |      |      |      |      |
|             | c |           |      |      |      |      |      |      |
|             | o |           |      |      |      |      |      |      |
|             | m |           |      |      |      |      |      |      |
|             | e |           |      |      |      |      |      |      |
|             | M |           |      |      |      |      |      |      |
|             | e |           |      |      |      |      |      |      |
|             | a |           |      |      |      |      |      |      |
|             | s |           |      |      |      |      |      |      |
|             | u |           |      |      |      |      |      |      |
|             | r |           |      |      |      |      |      |      |
|             | e |           |      |      |      |      |      |      |
|             | s |           |      |      |      |      |      |      |
|             | * |           |      |      |      |      |      |      |
|             | * |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| **1.5.1 By  |   |           |      |      |      |      |      |      |
| FY 2008,    |   |           |      |      |      |      |      |      |
| achieve a   |   |           |      |      |      |      |      |      |
| savings for |   |           |      |      |      |      |      |      |
| businesses  |   |           |      |      |      |      |      |      |
| of at least |   |           |      |      |      |      |      |      |
| \$56        |   |           |      |      |      |      |      |      |
| million     |   |           |      |      |      |      |      |      |
| through the |   |           |      |      |      |      |      |      |
| creation,   |   |           |      |      |      |      |      |      |
| operation   |   |           |      |      |      |      |      |      |
| and         |   |           |      |      |      |      |      |      |
| maintenance |   |           |      |      |      |      |      |      |
| of the      |   |           |      |      |      |      |      |      |
| Business    |   |           |      |      |      |      |      |      |
| Gateway, a  |   |           |      |      |      |      |      |      |
| \           |   |           |      |      |      |      |      |      |
| "one-stop\" |   |           |      |      |      |      |      |      |
| i           |   |           |      |      |      |      |      |      |
| nteragency, |   |           |      |      |      |      |      |      |
| interg      |   |           |      |      |      |      |      |      |
| overnmental |   |           |      |      |      |      |      |      |
| Web portal  |   |           |      |      |      |      |      |      |
| for all     |   |           |      |      |      |      |      |      |
| government- |   |           |      |      |      |      |      |      |
| to-business |   |           |      |      |      |      |      |      |
| tran        |   |           |      |      |      |      |      |      |
| sactions.** |   |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| **Business  |   |           | **N  | **N  | **N  | *    | *    | *    |
| Savings**   |   |           | /A** | /A** | /A** | *Not | *\$1 | *\$3 |
|             |   |           |      |      |      | Ava  | 5M** | 0M** |
|             |   |           |      |      |      | ilab |      |      |
|             |   |           |      |      |      | le** |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| **1.5.2 By  |   |           |      |      |      |      |      |      |
| FY 2008,    |   |           |      |      |      |      |      |      |
| achieve a   |   |           |      |      |      |      |      |      |
| savings of  |   |           |      |      |      |      |      |      |
| \$16        |   |           |      |      |      |      |      |      |
| billion     |   |           |      |      |      |      |      |      |
| from        |   |           |      |      |      |      |      |      |
| reducing    |   |           |      |      |      |      |      |      |
| the         |   |           |      |      |      |      |      |      |
| unnecessary |   |           |      |      |      |      |      |      |
| paperwork   |   |           |      |      |      |      |      |      |
| burden on   |   |           |      |      |      |      |      |      |
| small       |   |           |      |      |      |      |      |      |
| business,   |   |           |      |      |      |      |      |      |
| from an FY  |   |           |      |      |      |      |      |      |
| 2002        |   |           |      |      |      |      |      |      |
| baseline of |   |           |      |      |      |      |      |      |
| \$160       |   |           |      |      |      |      |      |      |
| billion in  |   |           |      |      |      |      |      |      |
| annual      |   |           |      |      |      |      |      |      |
| costs.**    |   |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| ##### Busin |   |           | **N  | **N  | **   | *    | **\$ | **\$ |
| ess Savings |   |           | /A** | /A** | \$16 | *Not | 1B** | 5B** |
|             |   |           |      |      | 0B** | Ava  |      |      |
|             |   |           |      |      |      | ilab |      |      |
|             |   |           |      |      |      | le** |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| **1.5.3 By  |   |           |      |      |      |      |      |      |
| FY 2008,    |   |           |      |      |      |      |      |      |
| achieve a   |   |           |      |      |      |      |      |      |
| savings of  |   |           |      |      |      |      |      |      |
| \$358       |   |           |      |      |      |      |      |      |
| million     |   |           |      |      |      |      |      |      |
| through the |   |           |      |      |      |      |      |      |
| deployment  |   |           |      |      |      |      |      |      |
| of          |   |           |      |      |      |      |      |      |
| electronic  |   |           |      |      |      |      |      |      |
| tools to    |   |           |      |      |      |      |      |      |
| facilitate  |   |           |      |      |      |      |      |      |
| compliance  |   |           |      |      |      |      |      |      |
| with        |   |           |      |      |      |      |      |      |
| government  |   |           |      |      |      |      |      |      |
| laws and    |   |           |      |      |      |      |      |      |
| reg         |   |           |      |      |      |      |      |      |
| ulations.** |   |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| **Business  |   |           | **N  | **N  | *    | *    | *    | **   |
| Savings**   |   |           | /A** | /A** | *\$2 | *\$2 | *\$5 | \$15 |
|             |   |           |      |      | 0M** | 1M** | 0M** | 0M** |
+-------------+---+-----------+------+------+------+------+------+------+
| **Program   |   |           |      |      |      |      |      |      |
| Annual Cost |   |           |      |      |      |      |      |      |
| (\$000)**   |   |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| **SBA       | * |           | **FY | **FY | **FY | **FY | **FY | **FY |
| Programs**  | * |           | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|             | C |           | Actu | Actu | Actu | Actu | Go   | Go   |
|             | o |           | al** | al** | al** | al** | al** | al** |
|             | s |           |      |      |      |      |      |      |
|             | t |           |      |      |      |      |      |      |
|             | M |           |      |      |      |      |      |      |
|             | e |           |      |      |      |      |      |      |
|             | a |           |      |      |      |      |      |      |
|             | s |           |      |      |      |      |      |      |
|             | u |           |      |      |      |      |      |      |
|             | r |           |      |      |      |      |      |      |
|             | e |           |      |      |      |      |      |      |
|             | s |           |      |      |      |      |      |      |
|             | * |           |      |      |      |      |      |      |
|             | * |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| **BUSINESS  |   |           |      |      |      |      |      |      |
| GATEWAY**   |   |           |      |      |      |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| > SBA       |   |           | N/A  | N/A  | Not  | Not  | Not  | Not  |
| > Adm       |   |           |      |      |      | A    | A    | A    |
| inistrative |   |           |      |      | A    | vail | vail | vail |
| > Cost      |   |           |      |      | vail | able | able | able |
| > Actual    |   |           |      |      | able |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| >           |   |           | N/A  | N/A  | Not  | Not  | Not  | Not  |
|  Investment |   |           |      |      |      | A    | A    | A    |
| >           |   |           |      |      | A    | vail | vail | vail |
|  Initiative |   |           |      |      | vail | able | able | able |
|             |   |           |      |      | able |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
| > SBA Cost  |   |           | N/A  | N/A  | Not  | Not  | Not  | Not  |
| > per user  |   |           |      |      |      | A    | A    | A    |
|             |   |           |      |      | A    | vail | vail | vail |
|             |   |           |      |      | vail | able | able | able |
|             |   |           |      |      | able |      |      |      |
+-------------+---+-----------+------+------+------+------+------+------+
|             |   | **Total** | **N  | **N  | *    | *    | *    | *    |
|             |   |           | /A** | /A** | *Not | *Not | *Not | *Not |
|             |   |           |      |      | Ava  | Ava  | Ava  | Ava  |
|             |   |           |      |      | ilab | ilab | ilab | ilab |
|             |   |           |      |      | le** | le** | le** | le** |
+-------------+---+-----------+------+------+------+------+------+------+

+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| U.S. Small   |   |              |       |     |     |     |     |     |
| Business     |   |              |       |     |     |     |     |     |
| Ad           |   |              |       |     |     |     |     |     |
| ministration |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| #            |   |              |       |     |     |     |     |     |
| ## RESULTS A |   |              |       |     |     |     |     |     |
| ND RESOURCES |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **Strategic  |   |              |       |     |     |     |     |     |
| Goal 1.      |   |              |       |     |     |     |     |     |
| Improve the  |   |              |       |     |     |     |     |     |
| economic     |   |              |       |     |     |     |     |     |
| environment  |   |              |       |     |     |     |     |     |
| for small    |   |              |       |     |     |     |     |     |
| b            |   |              |       |     |     |     |     |     |
| usinesses.** |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **Long Term  |   |              |       |     |     |     |     |     |
| Objective    |   |              |       |     |     |     |     |     |
| 1.6:         |   |              |       |     |     |     |     |     |
| Increase the |   |              |       |     |     |     |     |     |
| o            |   |              |       |     |     |     |     |     |
| pportunities |   |              |       |     |     |     |     |     |
| for small    |   |              |       |     |     |     |     |     |
| businesses   |   |              |       |     |     |     |     |     |
| to receive   |   |              |       |     |     |     |     |     |
| open and     |   |              |       |     |     |     |     |     |
| fair access  |   |              |       |     |     |     |     |     |
| to Federal   |   |              |       |     |     |     |     |     |
| contracts.** |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **SBA        |   |              | **SBA |     |     |     |     |     |
| Outcome      |   |              | A     |     |     |     |     |     |
| Measures**   |   |              | nnual |     |     |     |     |     |
|              |   |              | Ou    |     |     |     |     |     |
|              |   |              | tcome |     |     |     |     |     |
|              |   |              | Measu |     |     |     |     |     |
|              |   |              | res** |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              |   |              | **FY  | *   | *   | *   | *   | *   |
|              |   |              | 2000  | *FY | *FY | *FY | *FY | *FY |
|              |   |              | Act   | 2   | 2   | 2   | 2   | 2   |
|              |   |              | ual** | 001 | 002 | 003 | 004 | 005 |
|              |   |              |       | Ac  | Ac  | Ac  | Goa | Goa |
|              |   |              |       | tua | tua | tua | l** | l** |
|              |   |              |       | l** | l** | l** |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| 1.6.1 Each   |   |              | **22  | **2 | **2 | **  | **2 | **2 |
| year,        |   |              | .3%** | 2.8 | 2.6 | Not | 3.0 | 3.0 |
| Federal      |   |              |       | %** | %** | Av  | %** | %** |
| agencies     |   |              |       |     |     | ail |     |     |
| meet the     |   |              |       |     |     | abl |     |     |
| gov          |   |              |       |     |     | e** |     |     |
| ernment-wide |   |              |       |     |     |     |     |     |
| goal of      |   |              |       |     |     |     |     |     |
| awarding 23  |   |              |       |     |     |     |     |     |
| percent of   |   |              |       |     |     |     |     |     |
| government   |   |              |       |     |     |     |     |     |
| contracts to |   |              |       |     |     |     |     |     |
| small        |   |              |       |     |     |     |     |     |
| businesses.  |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **SBA Output |   |              | **SBA |     |     |     |     |     |
| Measures**   |   |              | A     |     |     |     |     |     |
|              |   |              | nnual |     |     |     |     |     |
|              |   |              | O     |     |     |     |     |     |
|              |   |              | utput |     |     |     |     |     |
|              |   |              | Measu |     |     |     |     |     |
|              |   |              | res** |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              |   |              | **FY  | *   | *   | *   | *   | *   |
|              |   |              | 2000  | *FY | *FY | *FY | *FY | *FY |
|              |   |              | Act   | 2   | 2   | 2   | 2   | 2   |
|              |   |              | ual** | 001 | 002 | 003 | 004 | 005 |
|              |   |              |       | Ac  | Ac  | Ac  | Goa | Goa |
|              |   |              |       | tua | tua | tua | l** | l** |
|              |   |              |       | l** | l** | l** |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| Procurement  |   |              | N/A   | N/A | 400 | 25, | 26, | 28, |
| Assistance   |   |              | [^18] |     |     | 971 | 000 | 000 |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **SBA Cost   |   |              | **SBA |     |     |     |     |     |
| (\$000)**    |   |              | A     |     |     |     |     |     |
|              |   |              | nnual |     |     |     |     |     |
|              |   |              | Cost  |     |     |     |     |     |
|              |   |              | (\$0  |     |     |     |     |     |
|              |   |              | 00)** |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              |   |              | **FY  | *   | *   | *   | *   | *   |
|              |   |              | 2000  | *FY | *FY | *FY | *FY | *FY |
|              |   |              | Act   | 2   | 2   | 2   | 2   | 2   |
|              |   |              | ual** | 001 | 002 | 003 | 004 | 005 |
|              |   |              |       | Ac  | Ac  | Ac  | Goa | Goa |
|              |   |              |       | tua | tua | tua | l** | l** |
|              |   |              |       | l** | l** | l** |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| Total        |   |              | \$2   | \$  | \$  | \$  | \$  | \$  |
| Procurement  |   |              | 2,707 | 26, | 24, | 23, | 26, | 26, |
| Assistance   |   |              |       | 305 | 513 | 045 | 677 | 802 |
| Cost (\$000) |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| #####        |   |              |       |     |     |     |     |     |
| # **Program  |   |              |       |     |     |     |     |     |
| Annual Outpu |   |              |       |     |     |     |     |     |
| t Measures** |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **SBA        |   | **Output     | **FY  | *   | *   | *   | *   | *   |
| Programs**   |   | Measure**    | 2000  | *FY | *FY | *FY | *FY | *FY |
|              |   |              | Act   | 2   | 2   | 2   | 2   | 2   |
|              |   |              | ual** | 001 | 002 | 003 | 004 | 005 |
|              |   |              |       | Ac  | Ac  | Ac  | Goa | Goa |
|              |   |              |       | tua | tua | tua | l** | l** |
|              |   |              |       | l** | l** | l** |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **GOV        |   |              |       |     |     |     |     |     |
| CONTRACT     |   |              |       |     |     |     |     |     |
| ING/BUSINESS |   |              |       |     |     |     |     |     |
| D            |   |              |       |     |     |     |     |     |
| EVELOPMENT** |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| Prime        | C |              | N/A   | N/A | N/A | 22  | 22  | 22  |
| Contracting  | o |              |       |     |     |     |     |     |
| Assistance   | n |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | M |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | - |              |       |     |     |     |     |     |
|              | Y |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | v |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | 2 |              |       |     |     |     |     |     |
|              | 2 |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | P |              | 2     | 22. | 22. | Not | 23. | 23. |
|              | e |              | 2.30% | 80% | 62% | Ava | 00% | 00% |
|              | r |              |       |     |     | ila |     |     |
|              | c |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | N |              | N/A   | N/A | N/A | 18, | 20, | 21, |
|              | u |              |       |     |     | 000 | 000 | 000 |
|              | m |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | h |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | v |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | P |              | 6.50% | 7.  | 6.  | Not | 5.  | 5.  |
|              | e |              |       | 12% | 75% | Ava | 00% | 00% |
|              | r |              |       |     |     | ila |     |     |
|              | c |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | v |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | P |              | 2.30% | 2.  | 2.  | Not | 5.  | 5.  |
|              | e |              |       | 49% | 90% | Ava | 00% | 00% |
|              | r |              |       |     |     | ila |     |     |
|              | c |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | - |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+

+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| #####        |   |              |       |     |     |     |     |     |
| # **Program  |   |              |       |     |     |     |     |     |
| Annual Outpu |   |              |       |     |     |     |     |     |
| t Measures** |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **SBA        |   |              | **FY  | *   | *   | *   | *   | *   |
| Program      |   |              | 2000  | *FY | *FY | *FY | *FY | *FY |
| Outputs**    |   |              | Act   | 2   | 2   | 2   | 2   | 2   |
|              |   |              | ual** | 001 | 002 | 003 | 004 | 005 |
|              |   |              |       | Ac  | Ac  | Ac  | Goa | Goa |
|              |   |              |       | tua | tua | tua | l** | l** |
|              |   |              |       | l** | l** | l** |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| Prime        | P |              | N/A   | 0.  | 0.  | Not | 3.  | 3.  |
| Contracting  | e |              |       | 25% | 13% | Ava | 00% | 00% |
| Assistance   | r |              |       |     |     | ila |     |     |
| (Cont'd.)    | c |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | v |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | v |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | - |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | P |              | 0.30% | 0.  | 0.  | Not | 3.  | 3.  |
|              | e |              |       | 72% | 71% | Ava | 00% | 00% |
|              | r |              |       |     |     | ila |     |     |
|              | c |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | F |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | q |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | H |              |       |     |     |     |     |     |
|              | U |              |       |     |     |     |     |     |
|              | B |              |       |     |     |     |     |     |
|              | Z |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| Su           | P |              | 6.70% | 5.  | N/A | Not | 5%  | 5%  |
| bcontracting | e |              |       | 90% |     | Ava |     |     |
| Assistance   | r |              |       |     |     | ila |     |     |
|              | c |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | v |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | P |              | 4.70% | 4.  | N/A | Not | 5%  | 5%  |
|              | e |              |       | 50% |     | Ava |     |     |
|              | r |              |       |     |     | ila |     |     |
|              | c |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | - |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | P |              | N/A   | 0.  | N/A | Not | 3%  | 3%  |
|              | e |              |       | 08% |     | Ava |     |     |
|              | r |              |       |     |     | ila |     |     |
|              | c |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | v |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | v |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | - |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| Procurement  | S |              | N/A   | N/A | 400 | 7,  | 6,  | 7,  |
| Matchmaking  | m |              |       |     |     | 971 | 000 | 000 |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | v |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | - |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | h |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | h |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | N |              | N/A   | N/A | 1   | 3   | 12  | 8   |
|              | u |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | b |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | v |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | h |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | T |              | \     | \$1 | \$1 | Not | \$1 | \$1 |
|              | o |              | $1.2B | .3B | .5B | Ava | .5B | .6B |
|              | t |              |       |     |     | ila |     |     |
|              | a |              |       |     |     | ble |     |     |
|              | l |              |       |     |     |     |     |     |
|              | F |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | G |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | D |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | A |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | C |              | 39%   | 40% | 41% | Not | 42% | 44% |
|              | o |              |       |     |     | Ava |     |     |
|              | m |              |       |     |     | ila |     |     |
|              | m |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | z |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | R |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | * |              | **    | *   | *   | *   | *   | *   |
|              | * |              | N/A** | *N/ | *40 | *25 | *26 | *28 |
|              | T |              |       | A** | 0** | ,97 | ,00 | ,00 |
|              | o |              |       |     |     | 1** | 0** | 0** |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | A |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | * |              |       |     |     |     |     |     |
|              | * |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **Program    |   |              |       |     |     |     |     |     |
| Annual       |   |              |       |     |     |     |     |     |
| Output       |   |              |       |     |     |     |     |     |
| Measures**   |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **SBA        |   | **Output     | **FY  | *   | *   | *   | *   | *   |
| Programs**   |   | Measures**   | 2000  | *FY | *FY | *FY | *FY | *FY |
|              |   |              | Act   | 2   | 2   | 2   | 2   | 2   |
|              |   |              | ual** | 001 | 002 | 003 | 004 | 005 |
|              |   |              |       | Ac  | Ac  | Ac  | Goa | Goa |
|              |   |              |       | tua | tua | tua | l** | l** |
|              |   |              |       | l** | l** | l** |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **DISTRICT   | C |              | N/A   | N/A | N/A | 22  | 22  | 22  |
| OFFICE**     | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | M |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | - |              |       |     |     |     |     |     |
|              | Y |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | v |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | 2 |              |       |     |     |     |     |     |
|              | 2 |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | P |              | 2     | 22. | 22. | Not | 23. | 23. |
|              | e |              | 2.30% | 80% | 62% | Ava | 00% | 00% |
|              | r |              |       |     |     | ila |     |     |
|              | c |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+

+--------------+--------------+-------+-----+-----+-----+-----+-----+
| **Program    |              |       |     |     |     |     |     |
| Annual       |              |       |     |     |     |     |     |
| Output       |              |       |     |     |     |     |     |
| Measures**   |              |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
| **SBA        | **Output     | **FY  | *   | *   | *   | *   | *   |
| Programs**   | Measures**   | 2000  | *FY | *FY | *FY | *FY | *FY |
|              |              | Act   | 2   | 2   | 2   | 2   | 2   |
|              |              | ual** | 001 | 002 | 003 | 004 | 005 |
|              |              |       | Ac  | Ac  | Ac  | Goa | Goa |
|              |              |       | tua | tua | tua | l** | l** |
|              |              |       | l** | l** | l** |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
| **DISTRICT   | Number of    | N/A   | N/A | N/A | 18, | 20, | 21, |
| OFFICE**     | businesses   |       |     |     | 000 | 000 | 000 |
|              | trained and  |       |     |     |     |     |     |
| *            | counseled at |       |     |     |     |     |     |
| *(Cont'd.)** | training or  |       |     |     |     |     |     |
|              | outreach     |       |     |     |     |     |     |
|              | events       |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
|              | Percentage   | 6.50% | 7.  | 6.  | Not | 5.  | 5.  |
|              | of all Prime |       | 12% | 75% | Ava | 00% | 00% |
|              | Contracting  |       |     |     | ila |     |     |
|              | procurement  |       |     |     | ble |     |     |
|              | dollars      |       |     |     |     |     |     |
|              | awarded to   |       |     |     |     |     |     |
|              | small        |       |     |     |     |     |     |
|              | disadvantage |       |     |     |     |     |     |
|              | businesses   |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
|              | Percentage   | 2.30% | 2.  | 2.  | Not | 5.  | 5.  |
|              | of all Prime |       | 49% | 90% | Ava | 00% | 00% |
|              | Contracting  |       |     |     | ila |     |     |
|              | dollars      |       |     |     | ble |     |     |
|              | awarded to   |       |     |     |     |     |     |
|              | women-owned  |       |     |     |     |     |     |
|              | small        |       |     |     |     |     |     |
|              | businesses   |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
|              | Percentage   | N/A   | 0.  | 0.  | Not | 3.  | 3.  |
|              | of all Prime |       | 25% | 13% | Ava | 00% | 00% |
|              | Contracting  |       |     |     | ila |     |     |
|              | procurement  |       |     |     | ble |     |     |
|              | dollars      |       |     |     |     |     |     |
|              | awarded to   |       |     |     |     |     |     |
|              | service      |       |     |     |     |     |     |
|              | disabled     |       |     |     |     |     |     |
|              | v            |       |     |     |     |     |     |
|              | eteran-owned |       |     |     |     |     |     |
|              | small        |       |     |     |     |     |     |
|              | businesses   |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
|              | Percentage   | 0.30% | 0.  | 0.  | Not | 3.  | 3.  |
|              | of all       |       | 72% | 71% | Ava | 00% | 00% |
|              | Federal      |       |     |     | ila |     |     |
|              | Prime        |       |     |     | ble |     |     |
|              | Contracting  |       |     |     |     |     |     |
|              | dollars      |       |     |     |     |     |     |
|              | awarded to   |       |     |     |     |     |     |
|              | qualified    |       |     |     |     |     |     |
|              | HUBZone      |       |     |     |     |     |     |
|              | small        |       |     |     |     |     |     |
|              | business     |       |     |     |     |     |     |
|              | concerns     |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
|              | Percentage   | 6.70% | 5.  | N/A | Not | 5.  | 5.  |
|              | of all       |       | 90% |     | Ava | 00% | 00% |
|              | su           |       |     |     | ila |     |     |
|              | bcontracting |       |     |     | ble |     |     |
|              | procurement  |       |     |     |     |     |     |
|              | dollars      |       |     |     |     |     |     |
|              | awarded to   |       |     |     |     |     |     |
|              | disadvantage |       |     |     |     |     |     |
|              | businesses   |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
|              | Percentage   | 4.70% | 4.  | N/A | Not | 5.  | 5.  |
|              | of all       |       | 50% |     | Ava | 00% | 00% |
|              | su           |       |     |     | ila |     |     |
|              | bcontracting |       |     |     | ble |     |     |
|              | dollars      |       |     |     |     |     |     |
|              | awarded to   |       |     |     |     |     |     |
|              | women-owned  |       |     |     |     |     |     |
|              | small        |       |     |     |     |     |     |
|              | businesses   |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
|              | Percentage   | N/A   | 0.  | N/A | Not | 3.  | 3.  |
|              | of all       |       | 08% |     | Ava | 00% | 00% |
|              | su           |       |     |     | ila |     |     |
|              | bcontracting |       |     |     | ble |     |     |
|              | procurement  |       |     |     |     |     |     |
|              | dollars      |       |     |     |     |     |     |
|              | awarded to   |       |     |     |     |     |     |
|              | service      |       |     |     |     |     |     |
|              | disabled     |       |     |     |     |     |     |
|              | v            |       |     |     |     |     |     |
|              | eteran-owned |       |     |     |     |     |     |
|              | small        |       |     |     |     |     |     |
|              | businesses   |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
|              | Small        | N/A   | N/A | 400 | 7,  | 6,  | 7,  |
|              | businesses   |       |     |     | 971 | 000 | 000 |
|              | assisted via |       |     |     |     |     |     |
|              | p            |       |     |     |     |     |     |
|              | re-scheduled |       |     |     |     |     |     |
|              | selling      |       |     |     |     |     |     |
|              | meetings     |       |     |     |     |     |     |
|              | with         |       |     |     |     |     |     |
|              | procurement  |       |     |     |     |     |     |
|              | officials    |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
|              | Number of    | N/A   | N/A | 1   | 3   | 12  | 8   |
|              | events held  |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+
|              | Total        | \     | \$1 | \$1 | Not | \$1 | \$1 |
|              | Federal SBIR | $1.2B | .3B | .5B | Ava | .5B | .6B |
|              | Grant and    |       |     |     | ila |     |     |
|              | Contract     |       |     |     | ble |     |     |
|              | Dollars      |       |     |     |     |     |     |
|              | Awarded      |       |     |     |     |     |     |
+--------------+--------------+-------+-----+-----+-----+-----+-----+

+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **Program    |   |              |       |     |     |     |     |     |
| Annual       |   |              |       |     |     |     |     |     |
| Outcome      |   |              |       |     |     |     |     |     |
| Measures**   |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **SBA**      | * |              | FY    | FY  | FY  | FY  | FY  | FY  |
| **Programs** | * |              | 2000  | 2   | 2   | 2   | 2   | 2   |
|              | O |              | A     | 001 | 002 | 003 | 004 | 005 |
|              | u |              | ctual | Act | Act | Act | G   | G   |
|              | t |              |       | ual | ual | ual | oal | oal |
|              | c |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | M |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | * |              |       |     |     |     |     |     |
|              | * |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | C |              | 3     | 40. | 41. | Not | 42. | 44. |
|              | o |              | 9.00% | 00% | 00% | Ava | 00% | 00% |
|              | m |              |       |     |     | ila |     |     |
|              | m |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | z |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | R |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | * |              | **    | *   | *   | *   | *   | *   |
|              | * |              | N/A** | *N/ | *40 | *25 | *26 | *28 |
|              | T |              |       | A** | 0** | ,97 | ,00 | ,00 |
|              | o |              |       |     |     | 1** | 0** | 0** |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | A |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | * |              |       |     |     |     |     |     |
|              | * |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **1.6.1 Each |   |              |       |     |     |     |     |     |
| year,        |   |              |       |     |     |     |     |     |
| Federal      |   |              |       |     |     |     |     |     |
| agencies     |   |              |       |     |     |     |     |     |
| meet the     |   |              |       |     |     |     |     |     |
| gov          |   |              |       |     |     |     |     |     |
| ernment-wide |   |              |       |     |     |     |     |     |
| goal of      |   |              |       |     |     |     |     |     |
| awarding 23  |   |              |       |     |     |     |     |     |
| percent of   |   |              |       |     |     |     |     |     |
| government   |   |              |       |     |     |     |     |     |
| contacts to  |   |              |       |     |     |     |     |     |
| small        |   |              |       |     |     |     |     |     |
| b            |   |              |       |     |     |     |     |     |
| usinesses**. |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| Prime        | P |              | 2     | 22. | 22. | Not | 23. | 23. |
| Contracting  | e |              | 2.30% | 80% | 62% | Ava | 00% | 00% |
| Assistance   | r |              |       |     |     | ila |     |     |
|              | c |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| Procurement  | B |              | N/A   | N/A | 400 | 7,  | 6,  | 7,  |
| Matchmaking  | u |              |       |     |     | 971 | 000 | 000 |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | A |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | T |              | 2     | 22. | 22. | Not | 23. | 23. |
|              | o |              | 2.30% | 80% | 62% | Ava | 00% | 00% |
|              | t |              |       |     |     | ila |     |     |
|              | a |              |       |     |     | ble |     |     |
|              | l |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | B |              | N/A   | N/A | 400 | 7,  | 6,  | 7,  |
|              | u |              |       |     |     | 971 | 000 | 000 |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | A |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| DISTRICT     | P |              | 2     | 22. | 22. | Not | 23. | 23. |
| OFFICE       | e |              | 2.30% | 80% | 62% | Ava | 00% | 00% |
|              | r |              |       |     |     | ila |     |     |
|              | c |              |       |     |     | ble |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
|              | u |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | B |              | N/A   | N/A | 400 | 7,  | 6,  | 7,  |
|              | u |              |       |     |     | 971 | 000 | 000 |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | A |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | T |              | 2     | 22. | 22. | Not | 23. | 23. |
|              | o |              | 2.30% | 80% | 62% | Ava | 00% | 00% |
|              | t |              |       |     |     | ila |     |     |
|              | a |              |       |     |     | ble |     |     |
|              | l |              |       |     |     |     |     |     |
|              | p |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | c |              |       |     |     |     |     |     |
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|              | n |              |       |     |     |     |     |     |
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|              | a |              |       |     |     |     |     |     |
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|              | e |              |       |     |     |     |     |     |
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|              | o |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
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|              | r |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | w |              |       |     |     |     |     |     |
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|              | r |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | f |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | B |              | N/A   | N/A | 400 | 7,  | 6,  | 7,  |
|              | u |              |       |     |     | 971 | 000 | 000 |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | n |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | A |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | i |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | e |              |       |     |     |     |     |     |
|              | d |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **Program    |   |              |       |     |     |     |     |     |
| Annual Cost  |   |              |       |     |     |     |     |     |
| (\$000)**    |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **SBA        |   | **Cost       | FY    | FY  | FY  | FY  | FY  | FY  |
| Programs**   |   | Measures**   | 2000  | 2   | 2   | 2   | 2   | 2   |
|              |   |              | A     | 001 | 002 | 003 | 004 | 005 |
|              |   |              | ctual | Act | Act | Act | G   | G   |
|              |   |              |       | ual | ual | ual | oal | oal |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| **GOV        |   |              |       |     |     |     |     |     |
| CONTRACT     |   |              |       |     |     |     |     |     |
| ING/BUSINESS |   |              |       |     |     |     |     |     |
| D            |   |              |       |     |     |     |     |     |
| EVELOPMENT** |   |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| Prime        | T |              | \$1   | \$  | \$  | \$  | \$  | \$  |
| Contracting  | o |              | 8,402 | 21, | 18, | 16, | 19, | 19, |
|              | t |              |       | 138 | 892 | 507 | 734 | 216 |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | g |              |       |     |     |     |     |     |
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|              | a |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | ( |              |       |     |     |     |     |     |
|              | \ |              |       |     |     |     |     |     |
|              | $ |              |       |     |     |     |     |     |
|              | 0 |              |       |     |     |     |     |     |
|              | 0 |              |       |     |     |     |     |     |
|              | 0 |              |       |     |     |     |     |     |
|              | ) |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| >            | T |              | \$0   | \$0 | \$0 | \$  | \$  | \$  |
|  Procurement | o |              |       |     |     | 434 | 450 | 516 |
| >            | t |              |       |     |     |     |     |     |
|  Matchmaking | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | P |              |       |     |     |     |     |     |
|              | r |              |       |     |     |     |     |     |
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|              | t |              |       |     |     |     |     |     |
|              | ( |              |       |     |     |     |     |     |
|              | \ |              |       |     |     |     |     |     |
|              | $ |              |       |     |     |     |     |     |
|              | 0 |              |       |     |     |     |     |     |
|              | 0 |              |       |     |     |     |     |     |
|              | 0 |              |       |     |     |     |     |     |
|              | ) |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
| > Su         | T |              | \$    | \   | \   | \   | \   | \   |
| bcontracting | o |              | 4,305 | $5, | $5, | $6, | $6, | $7, |
|              | t |              |       | 167 | 621 | 104 | 493 | 070 |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
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|              | r |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | m |              |       |     |     |     |     |     |
|              | C |              |       |     |     |     |     |     |
|              | o |              |       |     |     |     |     |     |
|              | s |              |       |     |     |     |     |     |
|              | t |              |       |     |     |     |     |     |
|              | ( |              |       |     |     |     |     |     |
|              | \ |              |       |     |     |     |     |     |
|              | $ |              |       |     |     |     |     |     |
|              | 0 |              |       |     |     |     |     |     |
|              | 0 |              |       |     |     |     |     |     |
|              | 0 |              |       |     |     |     |     |     |
|              | ) |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+
|              | * |              | **    | **\ | **\ | **\ | **\ | **\ |
|              | * |              | \$22, | $26 | $24 | $23 | $26 | $26 |
|              | T |              | 707** | ,30 | ,51 | ,04 | ,67 | ,80 |
|              | o |              |       | 5** | 3** | 5** | 7** | 2** |
|              | t |              |       |     |     |     |     |     |
|              | a |              |       |     |     |     |     |     |
|              | l |              |       |     |     |     |     |     |
|              | * |              |       |     |     |     |     |     |
|              | * |              |       |     |     |     |     |     |
+--------------+---+--------------+-------+-----+-----+-----+-----+-----+

+--------------+------------+------+------+------+------+------+------+
| U.S. Small   |            |      |      |      |      |      |      |
| Business     |            |      |      |      |      |      |      |
| Ad           |            |      |      |      |      |      |      |
| ministration |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| #            |            |      |      |      |      |      |      |
| ## RESULTS A |            |      |      |      |      |      |      |
| ND RESOURCES |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| **Strategic  |            |      |      |      |      |      |      |
| Goal 2.      |            |      |      |      |      |      |      |
| Increase     |            |      |      |      |      |      |      |
| small        |            |      |      |      |      |      |      |
| business     |            |      |      |      |      |      |      |
| success by   |            |      |      |      |      |      |      |
| bridging     |            |      |      |      |      |      |      |
| competitive  |            |      |      |      |      |      |      |
| opportunity  |            |      |      |      |      |      |      |
| gaps facing  |            |      |      |      |      |      |      |
| entr         |            |      |      |      |      |      |      |
| epreneurs.** |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| **Long Term  |            |      |      |      |      |      |      |
| Objective    |            |      |      |      |      |      |      |
| 2.1:         |            |      |      |      |      |      |      |
| Increase the |            |      |      |      |      |      |      |
| positive     |            |      |      |      |      |      |      |
| impact of    |            |      |      |      |      |      |      |
| SBA          |            |      |      |      |      |      |      |
| assistance   |            |      |      |      |      |      |      |
| upon the     |            |      |      |      |      |      |      |
| number and   |            |      |      |      |      |      |      |
| success of   |            |      |      |      |      |      |      |
| small        |            |      |      |      |      |      |      |
| business     |            |      |      |      |      |      |      |
| start-ups.** |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| **SBA        |            | *    |      |      |      |      |      |
| Outcome      |            | *SBA |      |      |      |      |      |
| Measures**   |            | An   |      |      |      |      |      |
|              |            | nual |      |      |      |      |      |
|              |            | Out  |      |      |      |      |      |
|              |            | come |      |      |      |      |      |
|              |            | Me   |      |      |      |      |      |
|              |            | asur |      |      |      |      |      |
|              |            | es** |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              |            | **FY | **FY | **FY | **FY | **FY | **FY |
|              |            | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|              |            | Actu | Actu | Actu | Actu | Go   | Go   |
|              |            | al** | al** | al** | al** | al** | al** |
+--------------+------------+------+------+------+------+------+------+
| ##           |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| 2.1.1 Number |            | **7  | **7  | **8  | **9  | **9  | **9  |
| of           |            | 22,3 | 58,6 | 47,9 | 17,7 | 47,3 | 75,8 |
| prospective  |            | 98** | 17** | 72** | 54** | 08** | 73** |
| and start-up |            |      |      |      |      |      |      |
| small        |            |      |      |      |      |      |      |
| businesses   |            |      |      |      |      |      |      |
| assisted.    |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| 2.1.2        |            | TBD[ | TBD  | TBD  | TBD  | TBD  | TBD  |
| Percentage   |            | ^19] |      |      |      |      |      |
| of           |            |      |      |      |      |      |      |
| prospective  |            |      |      |      |      |      |      |
| and          |            |      |      |      |      |      |      |
| start-ups    |            |      |      |      |      |      |      |
| from among   |            |      |      |      |      |      |      |
| those small  |            |      |      |      |      |      |      |
| businesses   |            |      |      |      |      |      |      |
| assisted.    |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| 2.1.3        |            | N/A[ | N/A  | N/A  | Not  | TBD  | TBD  |
| Percentage   |            | ^20] |      |      | A    |      |      |
| of           |            |      |      |      | vail |      |      |
| successful   |            |      |      |      | able |      |      |
| start-ups    |            |      |      |      |      |      |      |
| lasting at   |            |      |      |      |      |      |      |
| least one    |            |      |      |      |      |      |      |
| year that    |            |      |      |      |      |      |      |
| were         |            |      |      |      |      |      |      |
| assisted.    |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| 2.1.4 Median |            | N/A  | N/A  | N/A  | Not  | TBD  | TBD  |
| customer     |            |      |      |      | A    |      |      |
| satisfaction |            |      |      |      | vail |      |      |
| rating.      |            |      |      |      | able |      |      |
+--------------+------------+------+------+------+------+------+------+
| **SBA Output |            | *    |      |      |      |      |      |
| Measure**    |            | *SBA |      |      |      |      |      |
|              |            | An   |      |      |      |      |      |
|              |            | nual |      |      |      |      |      |
|              |            | Ou   |      |      |      |      |      |
|              |            | tput |      |      |      |      |      |
|              |            | Me   |      |      |      |      |      |
|              |            | asur |      |      |      |      |      |
|              |            | es** |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              |            | **FY | **FY | **FY | **FY | **FY | **FY |
|              |            | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|              |            | Actu | Actu | Actu | Actu | Go   | Go   |
|              |            | al** | al** | al** | al** | al** | al** |
+--------------+------------+------+------+------+------+------+------+
|              |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| > Receiving  |            | 17   | 16   | 16   | 19   | 21   | 22   |
| > Financial  |            | ,490 | ,127 | ,634 | ,391 | ,994 | ,800 |
| > Assistance |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| > Receiving  |            | 706  | 744  | 833  | 900  | 927  | 953  |
| > Technical  |            | ,636 | ,558 | ,418 | ,599 | ,164 | ,073 |
| > Assistance |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| **SBA Cost   |            | *    |      |      |      |      |      |
| (\$000**     |            | *SBA |      |      |      |      |      |
|              |            | An   |      |      |      |      |      |
|              |            | nual |      |      |      |      |      |
|              |            | Cost |      |      |      |      |      |
|              |            | (    |      |      |      |      |      |
|              |            | \$00 |      |      |      |      |      |
|              |            | 0)** |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              |            | **FY | **FY | **FY | **FY | **FY | **FY |
|              |            | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|              |            | Actu | Actu | Actu | Actu | Go   | Go   |
|              |            | al** | al** | al** | al** | al** | al** |
+--------------+------------+------+------+------+------+------+------+
| Total        |            | \$86 | \$82 | \$77 | \$73 | \$61 | \$31 |
| Receiving    |            | ,182 | ,640 | ,931 | ,605 | ,183 | ,425 |
| Financial    |            |      |      |      |      |      |      |
| Assistance   |            |      |      |      |      |      |      |
| Cost (\$000) |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| Total        |            | \$88 | \$99 | \$96 | \$87 | \$89 | \$89 |
| Receiving    |            | ,145 | ,031 | ,830 | ,650 | ,553 | ,011 |
| Technical    |            |      |      |      |      |      |      |
| Assistance   |            |      |      |      |      |      |      |
| Cost (\$000) |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| **Program    |            |      |      |      |      |      |      |
| Annual       |            |      |      |      |      |      |      |
| Output       |            |      |      |      |      |      |      |
| Measures**   |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| **SBA        |            | **FY | **FY | **FY | **FY | **FY | **FY |
| Program      |            | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
| Outputs**    |            | Actu | Actu | Actu | Actu | Go   | Go   |
|              |            | al** | al** | al** | al** | al** | al** |
+--------------+------------+------+------+------+------+------+------+
| **CAPITAL    |            |      |      |      |      |      |      |
| ACCESS**     |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| 7(a) Loan    | Loans      | 13   | 12   | 13   | 15   | 18   | 20   |
| Program      | approved   | ,552 | ,396 | ,427 | ,588 | ,000 | ,000 |
+--------------+------------+------+------+------+------+------+------+
| 504 Loan     | Loans      | 925  | 978  | 989  | 1    | 1    | 1    |
| Program      | approved   |      |      |      | ,321 | ,245 | ,200 |
+--------------+------------+------+------+------+------+------+------+
| Microloan    | Loans      | 864  | 1    | 1    | 1    | 925  | 0    |
| Program      | approved   |      | ,034 | ,040 | ,118 |      |      |
+--------------+------------+------+------+------+------+------+------+
|              | Hours of   | N/A  | 118  | 124  | N/A  | 106  | 0    |
|              | technical  |      | ,521 | ,008 |      | ,382 |      |
|              | assistance |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| Prime        | Not        | Not  | Not  | Not  | Not  | Not  | Not  |
| Technical    | Measured   |      |      |      |      |      |      |
| Assistance   |            | M    | Meas | Meas | Meas | Meas | Meas |
|              |            | easu | ured | ured | ured | ured | ured |
|              |            | red[ |      |      |      |      |      |
|              |            | ^21] |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+

  ------------------- ------------------- ------------- ------------- ------------- --------------- --------------- -------------
  **Program Annual                                                                                                  
  Output Measures**                                                                                                 

  **SBA Programs**    **Output Measures** **FY 2000     **FY 2001     **FY 2002     **FY 2003       **FY 2004       **FY 2005
                                          Actual**      Actual**      Actual**      Actual**        Goal**          Goal**

  **CAPITAL ACCESS**                                                                                                

  SBIC Program        Equity financing    2,149         1,719         1,178         1,364           1,824           1,600

                      Licensee            273           298           326           365             400             365
                      Examinations                                                                                  

                      Total Dollar of     \$2.7B        \$2.0B        \$2.1B        N/A             N/A             N/A
                      SBIC Financing                                                                                

                      **Total Receiving   **17,490**    **16,127**    **16,634**    **19,391**      **21,994**      **22,800**
                      Financial                                                                                     
                      Assistance**                                                                                  

                      **Total Receiving   **864**       **1,034**     **1,040**     **1,118**       **925**         **0**
                      CA Technical                                                                                  
                      Assistance**                                                                                  

  **ENTREPRENEURIAL                                                                                                 
  DEVELOPMENT**                                                                                                     

  **SCORE**           \# clients served   313,345       321,989       365,443       393,677         405,487         417,652

                      \# clients trained  85,873        80,554        99,541        114,811         118,255         121,803

                      \# clients          227,472       241,435       265,902       278,866         287,232         295,849
                      counseled                                                                                     

                      \# of information   N/A           N/A           N/A           1.4M            TBD             TBD
                      transfer contacts                                                                             

                      On-Line Training    N/A           N/A           N/A           90,021          TBD             TBD

  **SBDC**            \# clients served   **355,385**   **371,888**   **397,297**   **419,396**     **431,978**     **444,937**

                      \# clients trained  197,818       216,371       234,100       249,035         256,506         264,201

                      \# clients          157,567       155,517       163,197       170,361         175,472         180,736
                      counseled                                                                                     

                      \# of information   N/A           N/A           N/A           81,101          TBD             TBD
                      transfer contacts                                                                             

                      Number of Training  N/A           N/A           N/A           1,270,681       TBD             TBD
                      Hours                                                                                         

                      Number of Training  N/A           N/A           N/A           15,842          TBD             TBD
                      Sessions                                                                                      

  **WBC**             \# clients served   **36,178**    **48,614**    **68,598**    **85,290**      **87,849**      **90,484**

                      \# clients trained  26,463        30,305        44,051        51,380          52,921          54,509

                      \# clients          9,715         18,309        24,547        33,910          34,927          35,975
                      counseled                                                                                     

                      \# of information   N/A           153,639       155,542       244,788         TBD             TBD
                      transfer contacts                                                                             

  **BIC**             \# clients served   **120,922**   **127,933**   **131,992**   **148,945**     **140,031**     **TBD**

                      \# clients          127,933       131,992       135,951       148,948         TBD             TBD
                      counseled                                                                                     

                      \# of information   N/A           N/A           N/A           86,887          TBD             TBD
                      transfer contacts                                                                             

  **SBTN**            Small Business      N/A           135,610       147,680       488,922         TBD             TBD
                      Training Network                                                                              

                      **Total Receiving   **825,830**   **870,423**   **963,330**   **1,047,308**   **1,065,345**   **953,073**
                      ED Technical                                                                                  
                      Assistance**[^22]                                                                             

                      **Total Receiving   **705,772**   **743,524**   **832,378**   **899,481**     **926,239**     **953,073**
                      Technical                                                                                     
                      Assistance**                                                                                  
  ------------------- ------------------- ------------- ------------- ------------- --------------- --------------- -------------

+-------------+---+------------+------+------+------+------+------+------+
| **Program   |   |            |      |      |      |      |      |      |
| Annual      |   |            |      |      |      |      |      |      |
| Output      |   |            |      |      |      |      |      |      |
| Measures**  |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| **SBA       |   | **Output   | **FY | **FY | **FY | **FY | **FY | **FY |
| Programs**  |   | Measures** | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|             |   |            | Actu | Actu | Actu | Actu | Go   | Go   |
|             |   |            | al** | al** | al** | al** | al** | al** |
+-------------+---+------------+------+------+------+------+------+------+
| **DISTRICT  |   |            |      |      |      |      |      |      |
| OFFICE**    |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| 7(a) Loan   |   | \# Loans   | 13   | 12   | 13   | 15   | 18   | 20   |
| Program     |   | approved   | ,552 | ,396 | ,427 | ,588 | ,000 | ,000 |
+-------------+---+------------+------+------+------+------+------+------+
| 504 Loan    |   | \# Loans   | 925  | 978  | 989  | 1    | 1    | 1    |
| Program     |   | approved   |      |      |      | ,321 | ,245 | ,200 |
+-------------+---+------------+------+------+------+------+------+------+
| Microloan   |   | \# Loans   | 864  | 1    | 1    | 1    | 925  | 0    |
| Program     |   | approved   |      | ,034 | ,040 | ,118 |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | \# hours   | N/A  | 118  | 124  | N/A  | 106  | 0    |
|             |   | of         |      | ,521 | ,008 |      | ,382 |      |
|             |   | technical  |      |      |      |      |      |      |
|             |   | assistance |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| Prime       |   | Not        | Not  | Not  | Not  | Not  | Not  | Not  |
| Technical   |   | Measured   |      |      |      |      |      |      |
| Assistance  |   |            | Meas | Meas | Meas | Meas | Meas | Meas |
|             |   |            | ured | ured | ured | ured | ured | ured |
+-------------+---+------------+------+------+------+------+------+------+
| SCORE       |   | \# clients | 313  | 321  | 365  | 393  | 405  | 417  |
|             |   | served     | ,345 | ,989 | ,443 | ,677 | ,487 | ,652 |
+-------------+---+------------+------+------+------+------+------+------+
| SBDC        |   | \# clients | 355  | 371  | 397  | 419  | 431  | 444  |
|             |   | served     | ,385 | ,888 | ,297 | ,396 | ,978 | ,937 |
+-------------+---+------------+------+------+------+------+------+------+
| WBC         |   | \# clients | 36   | 48   | 68   | 85   | 87   | 90   |
|             |   | served     | ,178 | ,614 | ,598 | ,290 | ,849 | ,484 |
+-------------+---+------------+------+------+------+------+------+------+
| BIC         |   | \# clients | 120  | 127  | 131  | 148  | 140  | TBD  |
|             |   | served     | ,922 | ,933 | ,992 | ,945 | ,031 |      |
+-------------+---+------------+------+------+------+------+------+------+
| SBTN        |   | Small      | N/A  | 135  | 147  | 488  | TBD  | TBD  |
|             |   | Business   |      | ,610 | ,680 | ,922 |      |      |
|             |   | Training   |      |      |      |      |      |      |
|             |   | Network    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | **Total    | **   | **   | **   | **   | **   | **   |
|             |   | Receiving  | 15,3 | 14,4 | 15,4 | 18,0 | 20,1 | 21,2 |
|             |   | ED         | 41** | 08** | 56** | 27** | 70** | 00** |
|             |   | Technical  |      |      |      |      |      |      |
|             |   | As         |      |      |      |      |      |      |
|             |   | sistance** |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | **Total    | **8  | **8  | **9  | *    | *    | **9  |
|             |   | Receiving  | 26,6 | 71,4 | 64,3 | *1,0 | *1,0 | 53,0 |
|             |   | Technical  | 94** | 57** | 70** | 48,4 | 66,2 | 73** |
|             |   | As         |      |      |      | 26** | 70** |      |
|             |   | sistance** |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| **2.1.1     |   |            |      |      |      |      |      |      |
| Number of   |   |            |      |      |      |      |      |      |
| prospective |   |            |      |      |      |      |      |      |
| and         |   |            |      |      |      |      |      |      |
| start-up    |   |            |      |      |      |      |      |      |
| small       |   |            |      |      |      |      |      |      |
| businesses  |   |            |      |      |      |      |      |      |
| (SSB)       |   |            |      |      |      |      |      |      |
| assisted**  |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| **Program   |   |            |      |      |      |      |      |      |
| Annual      |   |            |      |      |      |      |      |      |
| Outcome     |   |            |      |      |      |      |      |      |
| Measures**  |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| **SBA       | * |            | **FY | **FY | **FY | **FY | **FY | **FY |
| Programs**  | * |            | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|             | O |            | Actu | Actu | Actu | Actu | Go   | Go   |
|             | u |            | al** | al** | al** | al** | al** | al** |
|             | t |            |      |      |      |      |      |      |
|             | c |            |      |      |      |      |      |      |
|             | o |            |      |      |      |      |      |      |
|             | m |            |      |      |      |      |      |      |
|             | e |            |      |      |      |      |      |      |
|             | M |            |      |      |      |      |      |      |
|             | e |            |      |      |      |      |      |      |
|             | a |            |      |      |      |      |      |      |
|             | s |            |      |      |      |      |      |      |
|             | u |            |      |      |      |      |      |      |
|             | r |            |      |      |      |      |      |      |
|             | e |            |      |      |      |      |      |      |
|             | s |            |      |      |      |      |      |      |
|             | * |            |      |      |      |      |      |      |
|             | * |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| **CAPITAL   |   |            |      |      |      |      |      |      |
| ACCESS**    |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| 7(a) Loan   |   | SSB        | 13   | 12   | 13   | 15   | 18   | 20   |
| Program     |   | assisted   | ,552 | ,396 | ,427 | ,588 | ,000 | ,000 |
+-------------+---+------------+------+------+------+------+------+------+
| 504 Loan    |   | SSB        | 925  | 978  | 989  | 1    | 1    | 1    |
| Program     |   | assisted   |      |      |      | ,321 | ,245 | ,200 |
+-------------+---+------------+------+------+------+------+------+------+
| SBIC        |   | SSB        | 2    | 1    | 1    | 1    | 1    | 1    |
|             |   | assisted   | ,149 | ,719 | ,178 | ,364 | ,824 | ,600 |
+-------------+---+------------+------+------+------+------+------+------+
| Microloan   |   | SSB        | 864  | 1    | 1    | 1    | 925  | 0    |
|             |   | assisted   |      | ,034 | ,040 | ,118 |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | **Total    | **   | **   | **   | **   | **   | **   |
|             |   | SSB        | 17,4 | 16,1 | 16,6 | 19,3 | 21,9 | 22,8 |
|             |   | Assisted** | 90** | 27** | 34** | 91** | 94** | 00** |
+-------------+---+------------+------+------+------+------+------+------+
| **ENTR      |   |            |      |      |      |      |      |      |
| EPRENEURIAL |   |            |      |      |      |      |      |      |
| DE          |   |            |      |      |      |      |      |      |
| VELOPMENT** |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| SCORE       |   | SSB        | 313  | 321  | 365  | 393  | 405  | 417  |
|             |   | assisted   | ,345 | ,989 | ,443 | ,677 | ,487 | ,652 |
+-------------+---+------------+------+------+------+------+------+------+
| SBDC        |   | SSB        | 355  | 371  | 397  | 419  | 431  | 444  |
|             |   | assisted   | ,385 | ,888 | ,297 | ,396 | ,978 | ,937 |
+-------------+---+------------+------+------+------+------+------+------+
| WBC         |   | SSB        | 36   | 48   | 68   | 85   | 87   | 90   |
|             |   | assisted   | ,178 | ,614 | ,598 | ,290 | ,849 | ,484 |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | **Total    | **7  | **7  | **8  | **8  | **9  | **9  |
|             |   | SSB        | 04,9 | 42,4 | 31,3 | 98,3 | 25,3 | 53,0 |
|             |   | Assisted** | 08** | 90** | 38** | 63** | 14** | 73** |
+-------------+---+------------+------+------+------+------+------+------+
|             |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| **2.1.2     |   |            |      |      |      |      |      |      |
| Percentage  |   |            |      |      |      |      |      |      |
| of          |   |            |      |      |      |      |      |      |
| prospective |   |            |      |      |      |      |      |      |
| and         |   |            |      |      |      |      |      |      |
| start-ups   |   |            |      |      |      |      |      |      |
| from among  |   |            |      |      |      |      |      |      |
| those small |   |            |      |      |      |      |      |      |
| businesses  |   |            |      |      |      |      |      |      |
| assisted.** |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| **CAPITAL   |   |            |      |      |      |      |      |      |
| ACCESS**    |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| 7(a) Loan   |   | \% SSB     | 31%  | 29%  | 26%  | 23%  | 20%  | 18%  |
| Program     |   | assisted   |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| 504 Loan    |   | \% SSB     | 20%  | 19%  | 18%  | 19%  | 17%  | 15%  |
| Program     |   | assisted   |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| Microloan   |   | \% SSB     | 41%  | 45%  | 40%  | 46%  | 37%  | 0%   |
|             |   | assisted   |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| SBIC        |   | \% SSB     | 46%  | 40%  | 29%  | 28%  | 38%  | 35%  |
|             |   | assisted   |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | **Total %  | **3  | **2  | **   | **2  | **2  | **1  |
|             |   | of CA      | 2%** | 9%** | 3%** | 4%** | 1%** | 8%** |
|             |   | Total SB   |      |      |      |      |      |      |
|             |   | Assisted** |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+

+-------------+---+------------+------+------+------+------+------+------+
| **Program   |   |            |      |      |      |      |      |      |
| Annual      |   |            |      |      |      |      |      |      |
| Outcome     |   |            |      |      |      |      |      |      |
| Measures**  |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| **SBA       | * |            | **FY | **FY | **FY | **FY | **FY | **FY |
| Programs**  | * |            | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|             | O |            | Actu | Actu | Actu | Actu | Go   | Go   |
|             | u |            | al** | al** | al** | al** | al** | al** |
|             | t |            |      |      |      |      |      |      |
|             | c |            |      |      |      |      |      |      |
|             | o |            |      |      |      |      |      |      |
|             | m |            |      |      |      |      |      |      |
|             | e |            |      |      |      |      |      |      |
|             | M |            |      |      |      |      |      |      |
|             | e |            |      |      |      |      |      |      |
|             | a |            |      |      |      |      |      |      |
|             | s |            |      |      |      |      |      |      |
|             | u |            |      |      |      |      |      |      |
|             | r |            |      |      |      |      |      |      |
|             | e |            |      |      |      |      |      |      |
|             | s |            |      |      |      |      |      |      |
|             | * |            |      |      |      |      |      |      |
|             | * |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| **ENTR      |   |            |      |      |      |      |      |      |
| EPRENEURIAL |   |            |      |      |      |      |      |      |
| DE          |   |            |      |      |      |      |      |      |
| VELOPMENT** |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| SCORE       |   | \% SSB     | 83%  | 83%  | 83%  | 83%  | 83%  | 83%  |
|             |   | assisted   |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| SBDC        |   | \% SSB     | 61%  | 61%  | 61%  | 61%  | 61%  | 61%  |
|             |   | assisted   |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| WBC         |   | \% SSB     | 80%  | 80%  | 80%  | 80%  | 80%  | 80%  |
|             |   | assisted   |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| BIC         |   | \% SSB     | 90%  | 90%  | 90%  | 90%  | 90%  | 90%  |
|             |   | assisted   |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | **Total %  | **7  | **7  | **7  | **7  | **7  | **7  |
|             |   | of ED      | 1%** | 1%** | 1%** | 1%** | 1%** | 1%** |
|             |   | Total SB   |      |      |      |      |      |      |
|             |   | Assisted** |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| **Program   |   |            |      |      |      |      |      |      |
| Annual Cost |   |            |      |      |      |      |      |      |
| (\$000)**   |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| **SBA       |   | **Cost     | **FY | **FY | **FY | **FY | **FY | **FY |
| Programs**  |   | Measures** | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|             |   |            | Actu | Actu | Actu | Actu | Go   | Go   |
|             |   |            | al** | al** | al** | al** | al** | al** |
+-------------+---+------------+------+------+------+------+------+------+
| **CAPITAL   |   |            |      |      |      |      |      |      |
| ACCESS**    |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| 7(a) Loan   |   | Total      | \$65 | \$56 | \$57 | \$50 | \$41 | \$19 |
|             |   | Program    | ,436 | ,971 | ,363 | ,143 | ,725 | ,823 |
| Note:       |   | Cost       |      |      |      |      |      |      |
| Includes    |   | (\$000)    |      |      |      |      |      |      |
| STAR costs  |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Cost per   | \$4  | \$4  | \$4  | \$3  | \$2  | \    |
|             |   | Loan Made  | ,829 | ,596 | ,272 | ,229 | ,318 | $991 |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Loan       | \$14 | \$12 | \$8  | \$13 | \$12 | \$13 |
|             |   | Making     | ,650 | ,131 | ,365 | ,047 | ,962 | ,199 |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Loan       | \$13 | \$12 | \$13 | \$10 | \$6  | \$4  |
|             |   | Servicing  | ,900 | ,336 | ,808 | ,686 | ,086 | ,985 |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Loan       | \$35 | \$30 | \$33 | \$25 | \$21 | \$0  |
|             |   | Subsidy    | ,180 | ,806 | ,549 | ,260 | ,246 |      |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Lender     | \$1  | \$1  | \$1  | \$1  | \$1  | \$1  |
|             |   | Oversight  | ,675 | ,666 | ,606 | ,141 | ,427 | ,639 |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Asset      | \$31 | \$32 | \$35 | \$9  | \$4  | \$0  |
|             |   | Sales      |      |      |      |      |      |      |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| 504 Loan    |   | Total      | \$5  | \$4  | \$5  | \$7  | \$7  | \$7  |
|             |   | Program    | ,513 | ,742 | ,059 | ,315 | ,164 | ,242 |
|             |   | Cost       |      |      |      |      |      |      |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Cost per   | \$5  | \$4  | \$5  | \$5  | \$5  | \$6  |
|             |   | Loan Made  | ,960 | ,849 | ,115 | ,537 | ,754 | ,035 |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Loan       | \$2  | \$2  | \$2  | \$5  | \$5  | \$5  |
|             |   | Making     | ,859 | ,713 | ,750 | ,187 | ,167 | ,227 |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Loan       | \$2  | \$1  | \$1  | \$1  | \$1  | \$1  |
|             |   | Servicing  | ,282 | ,661 | ,929 | ,809 | ,601 | ,563 |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Lender     | \    | \    | \    | \    | \    | \    |
|             |   | Oversight  | $365 | $361 | $372 | $316 | $395 | $452 |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Asset      | \$7  | \$7  | \$8  | \$3  | \$1  | \$0  |
|             |   | Sales      |      |      |      |      |      |      |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| Microloans  |   | Total      | \$9  | \$11 | \$9  | \$11 | \$8  | \$1  |
|             |   | Program    | ,670 | ,006 | ,780 | ,425 | ,634 | ,611 |
|             |   | Cost       |      |      |      |      |      |      |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Cost Per   | \$11 | \$10 | \$9  | \$10 | \$9  | Not  |
|             |   | Loan Made  | ,192 | ,644 | ,404 | ,219 | ,334 | App. |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Loan       | \$0  | \$0  | \    | \$1  | \    | \$0  |
|             |   | Making     |      |      | $256 | ,027 | $851 |      |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Loan       | \$0  | \$0  | \    | \$1  | \$1  | \$1  |
|             |   | Servicing  |      |      | $518 | ,698 | ,400 | ,611 |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Loan       | \    | \$1  | \$1  | \$1  | \    | \$0  |
|             |   | Subsidy    | $992 | ,274 | ,139 | ,775 | $804 |      |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Tech       | \$8  | \$9  | \$7  | \$6  | \$5  | \$0  |
|             |   | Assistance | ,678 | ,732 | ,867 | ,925 | ,579 |      |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   | Cost per   | N/A  | \$82 | \$63 | N/A  | \$52 | \$0  |
|             |   | Hour       |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
| Prime       |   | Total      | \    | \$4  | \$1  | \$1  | \    | \$0  |
| Technical   |   | Program    | $402 | ,372 | ,232 | ,056 | $994 |      |
| Assistance  |   | Cost       |      |      |      |      |      |      |
|             |   | (\$000)    |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+
|             |   |            |      |      |      |      |      |      |
+-------------+---+------------+------+------+------+------+------+------+

+--------------+------------+------+------+------+------+------+------+
| **Program    |            |      |      |      |      |      |      |
| Annual Cost  |            |      |      |      |      |      |      |
| (\$000)**    |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| **SBA        | **Cost     | **FY | **FY | **FY | **FY | **FY | **FY |
| Programs**   | Measures** | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|              |            | Actu | Actu | Actu | Actu | Go   | Go   |
|              |            | al** | al** | al** | al** | al** | al** |
+--------------+------------+------+------+------+------+------+------+
| SBIC         | Total      | \$5  | \$5  | \$4  | \$3  | \$2  | \$2  |
|              | Program    | ,161 | ,549 | ,497 | ,666 | ,666 | ,749 |
|              | Cost       |      |      |      |      |      |      |
|              | (\$000)    |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              | Cost per   | \$2  | \$3  | \$3  | \$2  | \$1  | \$1  |
|              | Financing  | ,402 | ,228 | ,817 | ,688 | ,462 | ,718 |
+--------------+------------+------+------+------+------+------+------+
|              | New        | \$1  | \$1  | \$1  | \$1  | \    | \    |
|              | Licenses   | ,497 | ,720 | ,349 | ,100 | $800 | $825 |
+--------------+------------+------+------+------+------+------+------+
|              | Overs      | \$3  | \$3  | \$3  | \$2  | \$1  | \$1  |
|              | ight/Exams | ,664 | ,829 | ,148 | ,566 | ,866 | ,924 |
|              | (\$000)    |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              | **Total    | **\$ | **\$ | **\$ | **\$ | **\$ | **\$ |
|              | Capital    | 86,1 | 82,6 | 77,9 | 73,6 | 61,1 | 31,4 |
|              | Access**   | 82** | 40** | 31** | 05** | 83** | 25** |
|              |            |      |      |      |      |      |      |
|              | *          |      |      |      |      |      |      |
|              | *(\$000)** |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| **ENT        |            |      |      |      |      |      |      |
| REPRENEURIAL |            |      |      |      |      |      |      |
| D            |            |      |      |      |      |      |      |
| EVELOPMENT** |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| SCORE        | Total Cost | \$8  | \$9  | \$11 | \$9  | \$9  | \$10 |
|              | (\$000)    | ,127 | ,842 | ,015 | ,366 | ,459 | ,324 |
+--------------+------------+------+------+------+------+------+------+
|              | Cost per   | \$26 | \$31 | \$30 | \$24 | \$23 | \$25 |
|              | client     |      |      |      |      |      |      |
|              | served     |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| SBDC         | Total Cost | \$57 | \$61 | \$61 | \$56 | \$57 | \$64 |
|              | (\$000)    | ,410 | ,200 | ,107 | ,584 | ,999 | ,140 |
+--------------+------------+------+------+------+------+------+------+
|              | Cost per   | \    | \    | \    | \    | \    | \    |
|              | client     | $162 | $165 | $154 | $135 | $134 | $144 |
|              | served     |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| WBC          | Total Cost | \$11 | \$17 | \$13 | \$13 | \$13 | \$14 |
|              | (\$000)    | ,992 | ,070 | ,960 | ,322 | ,442 | ,547 |
+--------------+------------+------+------+------+------+------+------+
|              | Cost per   | \    | \    | \    | \    | \    | \    |
|              | client     | $331 | $351 | $204 | $156 | $153 | $161 |
|              | served     |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
| BIC          | Total Cost | \$10 | \$10 | \$10 | \$8  | \$8  | \$0  |
|              | (\$000)    | ,616 | ,919 | ,748 | ,378 | ,653 |      |
+--------------+------------+------+------+------+------+------+------+
|              | Cost per   | \$88 | \$85 | \$81 | \$56 | \$62 | \$0  |
|              | client     |      |      |      |      |      |      |
|              | served     |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              |            |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+
|              | **Total    | **\$ | **\$ | **\$ | **\$ | **\$ | **\$ |
|              | Entrepr    | 88,1 | 99,0 | 96,8 | 87,6 | 89,5 | 89,0 |
|              | eneurial** | 45** | 31** | 30** | 50** | 53** | 11** |
|              |            |      |      |      |      |      |      |
|              | **D        |      |      |      |      |      |      |
|              | evelopment |      |      |      |      |      |      |
|              | (\$000)**  |      |      |      |      |      |      |
+--------------+------------+------+------+------+------+------+------+

+---------------+-------------+-----+-----+-----+-----+-----+-----+
| U.S. Small    |             |     |     |     |     |     |     |
| Business      |             |     |     |     |     |     |     |
| A             |             |     |     |     |     |     |     |
| dministration |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| ### RESULTS   |             |     |     |     |     |     |     |
| AND RESOURCES |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **Strategic   |             |     |     |     |     |     |     |
| Goal 2.       |             |     |     |     |     |     |     |
| Increase      |             |     |     |     |     |     |     |
| small         |             |     |     |     |     |     |     |
| business      |             |     |     |     |     |     |     |
| success by    |             |     |     |     |     |     |     |
| bridging      |             |     |     |     |     |     |     |
| competitive   |             |     |     |     |     |     |     |
| opportunity   |             |     |     |     |     |     |     |
| gaps facing   |             |     |     |     |     |     |     |
| ent           |             |     |     |     |     |     |     |
| repreneurs.** |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **Long Term   |             |     |     |     |     |     |     |
| Objective     |             |     |     |     |     |     |     |
| 2.2: Maximize |             |     |     |     |     |     |     |
| the           |             |     |     |     |     |     |     |
| s             |             |     |     |     |     |     |     |
| ustainability |             |     |     |     |     |     |     |
| and growth of |             |     |     |     |     |     |     |
| existing      |             |     |     |     |     |     |     |
| small         |             |     |     |     |     |     |     |
| business      |             |     |     |     |     |     |     |
| assisted by   |             |     |     |     |     |     |     |
| SBA.**        |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **SBA Outcome |             | **  |     |     |     |     |     |
| Measures**    |             | SBA |     |     |     |     |     |
|               |             | Ann |     |     |     |     |     |
|               |             | ual |     |     |     |     |     |
|               |             | O   |     |     |     |     |     |
|               |             | utc |     |     |     |     |     |
|               |             | ome |     |     |     |     |     |
|               |             | M   |     |     |     |     |     |
|               |             | eas |     |     |     |     |     |
|               |             | ure |     |     |     |     |     |
|               |             | s** |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             | *   | *   | *   | *   | *   | *   |
|               |             | *FY | *FY | *FY | *FY | *FY | *FY |
|               |             | 2   | 2   | 2   | 2   | 2   | 2   |
|               |             | 000 | 001 | 002 | 003 | 004 | 005 |
|               |             | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|               |             | tua | tua | tua | tua | l** | l** |
|               |             | l** | l** | l** | l** |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 2.2.1 Number  |             | **  | **  | **  | **  | **  | **  |
| of existing   |             | 361 | 380 | 423 | 468 | 502 | 515 |
| small         |             | ,77 | ,67 | ,28 | ,18 | ,51 | ,78 |
| businesses    |             | 6** | 5** | 2** | 4** | 2** | 4** |
| receiving SBA |             |     |     |     |     |     |     |
| assistance.   |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 2.2.2 Firms   |             | **N | *   | *   | **  | **T | *   |
| assisted by   |             | /A* | *N/ | *N/ | Not | BD* | *TB |
| SBA, existing |             | *[^ | A** | A** | Av  | *[^ | D** |
| for 1-2 years |             | 23] |     |     | ail | 24] |     |
| and exceeding |             |     |     |     | abl |     |     |
| the national  |             |     |     |     | e** |     |     |
| average       |             |     |     |     |     |     |     |
| survivability |             |     |     |     |     |     |     |
| rate for the  |             |     |     |     |     |     |     |
| same time     |             |     |     |     |     |     |     |
| period.       |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 2.2.3 Small   |             | *   | *   | *   | **  | *   | *   |
| firms,        |             | *N/ | *N/ | *N/ | Not | *TB | *TB |
| assisted by   |             | A** | A** | A** | Av  | D** | D** |
| SBA,          |             |     |     |     | ail |     |     |
| exceeding the |             |     |     |     | abl |     |     |
| national      |             |     |     |     | e** |     |     |
| average job   |             |     |     |     |     |     |     |
| creation      |             |     |     |     |     |     |     |
| rate.         |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 2.2.4 Small   |             | *   | *   | *   | **  | *   | *   |
| firms,        |             | *N/ | *N/ | *N/ | Not | *TB | *TB |
| assisted by   |             | A** | A** | A** | Av  | D** | D** |
| SBA,          |             |     |     |     | ail |     |     |
| exceeding the |             |     |     |     | abl |     |     |
| national      |             |     |     |     | e** |     |     |
| average       |             |     |     |     |     |     |     |
| revenue       |             |     |     |     |     |     |     |
| growth rate.  |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 2.2.5         |             | **9 | **7 | **8 | **8 | **8 | **8 |
| Customer      |             | 3.0 | 5.0 | 5.3 | 0.0 | 5.4 | 6.9 |
| satisfaction  |             | %** | %** | %** | %** | %** | %** |
| rate of at    |             |     |     |     |     |     |     |
| least 90%.    |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **SBA Output  |             | **  |     |     |     |     |     |
| Measures**    |             | SBA |     |     |     |     |     |
|               |             | Ann |     |     |     |     |     |
|               |             | ual |     |     |     |     |     |
|               |             | Out |     |     |     |     |     |
|               |             | put |     |     |     |     |     |
|               |             | M   |     |     |     |     |     |
|               |             | eas |     |     |     |     |     |
|               |             | ure |     |     |     |     |     |
|               |             | s** |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             | *   | *   | *   | *   | *   | *   |
|               |             | *FY | *FY | *FY | *FY | *FY | *FY |
|               |             | 2   | 2   | 2   | 2   | 2   | 2   |
|               |             | 000 | 001 | 002 | 003 | 004 | 005 |
|               |             | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|               |             | tua | tua | tua | tua | l** | l** |
|               |             | l** | l** | l** | l** |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Receiving     |             | 44, | 44, | 54, | 70, | 92, | 1   |
| Financial     |             | 603 | 936 | 470 | 960 | 706 | 09, |
| Assistance    |             |     |     |     |     |     | 650 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Receiving     |             | 3   | 3   | 3   | 3   | 3   | 3   |
| Technical     |             | 01, | 17, | 47, | 89, | 82, | 92, |
| Assistance    |             | 680 | 128 | 551 | 471 | 772 | 634 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Procurement   |             | 1,  | 3,  | 6,  | 9,  | 12, | 14, |
| Assistance    |             | 843 | 986 | 772 | 077 | 000 | 075 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **SBA Cost    |             | **  |     |     |     |     |     |
| (\$000)**     |             | SBA |     |     |     |     |     |
|               |             | Ann |     |     |     |     |     |
|               |             | ual |     |     |     |     |     |
|               |             | C   |     |     |     |     |     |
|               |             | ost |     |     |     |     |     |
|               |             | (\$ |     |     |     |     |     |
|               |             | 000 |     |     |     |     |     |
|               |             | )** |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             | *   | *   | *   | *   | *   | *   |
|               |             | *FY | *FY | *FY | *FY | *FY | *FY |
|               |             | 2   | 2   | 2   | 2   | 2   | 2   |
|               |             | 000 | 001 | 002 | 003 | 004 | 005 |
|               |             | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|               |             | tua | tua | tua | tua | l** | l** |
|               |             | l** | l** | l** | l** |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Total         |             | \$1 | \$2 | \$2 | \$2 | \$2 | \$1 |
| Receiving     |             | 96, | 02, | 29, | 45, | 51, | 70, |
| Financial     |             | 677 | 101 | 477 | 516 | 247 | 104 |
| Assistance    |             |     |     |     |     |     |     |
| Cost (\$000)  |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Total         |             | \$  | \$  | \$  | \$  | \$  | \$  |
| Receiving     |             | 52, | 55, | 49, | 48, | 48, | 50, |
| Technical     |             | 184 | 794 | 066 | 453 | 867 | 384 |
| Assistance    |             |     |     |     |     |     |     |
| Cost (\$000)  |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Total         |             | \   | \   | \   | \   | \   | \   |
| Procurement   |             | $6, | $5, | $6, | $5, | $7, | $6, |
| Assistance    |             | 042 | 804 | 539 | 648 | 142 | 662 |
| Cost (\$000)  |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+

+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| **Program    |   |             |     |     |     |     |     |     |
| Annual       |   |             |     |     |     |     |     |     |
| Output       |   |             |     |     |     |     |     |     |
| Measures**   |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| **SBA        | * |             | *   | *   | *   | *   | *   | *   |
| Programs**   | * |             | *FY | *FY | *FY | *FY | *FY | *FY |
|              | O |             | 2   | 2   | 2   | 2   | 2   | 2   |
|              | u |             | 000 | 001 | 002 | 003 | 004 | 005 |
|              | t |             | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|              | p |             | tua | tua | tua | tua | l** | l** |
|              | u |             | l** | l** | l** | l** |     |     |
|              | t |             |     |     |     |     |     |     |
|              | M |             |     |     |     |     |     |     |
|              | e |             |     |     |     |     |     |     |
|              | a |             |     |     |     |     |     |     |
|              | s |             |     |     |     |     |     |     |
|              | u |             |     |     |     |     |     |     |
|              | r |             |     |     |     |     |     |     |
|              | e |             |     |     |     |     |     |     |
|              | s |             |     |     |     |     |     |     |
|              | * |             |     |     |     |     |     |     |
|              | * |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| **CAPITAL    |   |             |     |     |     |     |     |     |
| ACCESS       |   |             |     |     |     |     |     |     |
| (CA)**       |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| 7(a) Loan    |   | Loans       | 30, | 30, | 38, | 51, | 72, | 90, |
| Program      |   | approved    | 196 | 562 | 239 | 718 | 000 | 170 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Dollar      | \$9 | \$9 | \$9 | \$8 | \$9 | \$  |
|              |   | volume of   | .7B | .1B | .4B | .6B | .3B | 10B |
|              |   | total 7(a)  |     |     |     |     |     |     |
|              |   | Loans (net) |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Dollar      | \$1 | \$2 | \$2 | \$2 | \$1 | \$2 |
|              |   | Volume of   | .9B | .0B | .2B | .6B | .9B | .5B |
|              |   | 7(a) Loans  |     |     |     |     |     |     |
|              |   | below       |     |     |     |     |     |     |
|              |   | \$150,000   |     |     |     |     |     |     |
|              |   | (Net)       |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Dollar      | N/A | N/A | \$1 | \$1 | N/A | N/A |
|              |   | Volume of   |     |     | .8B | .8B |     |     |
|              |   | STAR Loans  |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| 504 Loan     |   | Loans       | 3,  | 4,  | 4,  | 5,  | 6,  | 6,  |
| Program      |   | approved    | 640 | 235 | 491 | 542 | 255 | 800 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| Microloans   |   | Loans       | 1,  | 1,  | 1,  | 1,  | 1,  | 0   |
|              |   | approved    | 243 | 261 | 542 | 324 | 575 |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \# hours of | N/A | 1   | 1   | N/A | 1   | 0   |
|              |   | technical   |     | 18, | 24, |     | 06, |     |
|              |   | assistance  |     | 521 | 008 |     | 382 |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Dollar      | \$  | \$  | \$  | \$  | \$  | \$  |
|              |   | volume of   | 24, | 33, | 36, | 17, | 20, | 20, |
|              |   | total       | 337 | 470 | 726 | 138 | 000 | 000 |
|              |   | Microloans  |     |     |     |     |     |     |
|              |   | (net)       |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| I            |   | Loans       | 480 | 425 | 468 | 1,  | 1,  | 1,  |
| nternational |   | approved    |     |     |     | 503 | 845 | 945 |
| Trade        |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Export      | \$6 | \$6 | \$6 | \$6 | \$7 | N/A |
|              |   | Sales       | 75M | 08M | 16M | 68M | 00M |     |
|              |   | through     |     |     |     |     |     |     |
|              |   | Financing   |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| New Markets  |   | Equity      | N/A | N/A | 5   | \$2 | \   | \$  |
| Venture      |   | Financing   |     |     | 00, | .1M | $8M | 11M |
| Capital      |   | approved    |     |     | 000 |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Operational | N/A | N/A | 4   | N/A | \$1 | \$3 |
|              |   | Assistance  |     |     | 51, |     | .9M | .5M |
|              |   |             |     |     | 544 |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| SBIC         |   | Equity      | 2,  | 2,  | 2,  | 3,  | 2,  | 3,  |
|              |   | Financing   | 490 | 558 | 826 | 469 | 976 | 000 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \# Licenses | 60  | 51  | 41  | 36  | 35  | 35  |
|              |   | issued      |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Total       | \   | \$  | \$  | N/A | N/A | N/A |
|              |   | Dollar of   | $2. | 2.4 | 2.5 |     |     |     |
|              |   | SBIC        | 76B | 55B | 59B |     |     |     |
|              |   | Financing   |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| Surety Bonds |   | Bonds       | 7,  | 6,  | 7,  | 8,  | 9,  | 9,  |
|              |   | guaranteed  | 034 | 320 | 372 | 907 | 900 | 680 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Program     | N/A | N/A | N/A | N/A | 500 | 575 |
|              |   | E           |     |     |     |     |     |     |
|              |   | xaminations |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | **Total     | *   | *   | *   | *   | *   | **  |
|              |   | Receiving   | *44 | *44 | *54 | *70 | *92 | 109 |
|              |   | Financial   | ,60 | ,93 | ,47 | ,96 | ,70 | ,65 |
|              |   | A           | 3** | 6** | 0** | 0** | 6** | 0** |
|              |   | ssistance** |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | **Total     | **1 | **1 | **1 | **1 | **1 | **  |
|              |   | Receiving   | ,24 | ,26 | ,54 | ,32 | ,57 | 0** |
|              |   | CA          | 3** | 1** | 2** | 4** | 5** |     |
|              |   | Technical   |     |     |     |     |     |     |
|              |   | A           |     |     |     |     |     |     |
|              |   | ssistance** |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| ##           |   |             |     |     |     |     |     |     |
| GOV CONTRACT |   |             |     |     |     |     |     |     |
| ING/BUSINESS |   |             |     |     |     |     |     |     |
|  DEVELOPMENT |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| HUBZONE      |   | \% Fed      | 0.  | 0.  | 0.  | Not | 3   | 3   |
|              |   | dollars     | 30% | 72% | 71% |     | .0% | .0% |
|              |   | awarded     |     |     |     | Ava |     |     |
|              |   |             |     |     |     | ila |     |     |
|              |   |             |     |     |     | ble |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Number of   | 1,  | 3,  | 6,  | 9,  | 11, | 13, |
|              |   | Firms       | 843 | 986 | 772 | 077 | 500 | 500 |
|              |   | Certified   |     |     |     |     |     |     |
|              |   | at Year     |     |     |     |     |     |     |
|              |   | End.        |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Yearly      | N/A | N/A | 2,  | 2,  | 2,  | 2,  |
|              |   | number of   |     |     | 786 | 338 | 200 | 200 |
|              |   | HUBZone     |     |     |     |     |     |     |
|              |   | firms       |     |     |     |     |     |     |
|              |   | certified   |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Program     | N/A | N/A | N/A | Not | 500 | 575 |
|              |   | E           |     |     |     |     |     |     |
|              |   | xaminations |     |     |     | Ava |     |     |
|              |   |             |     |     |     | ila |     |     |
|              |   |             |     |     |     | ble |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | **Total     | **1 | **3 | **6 | **9 | *   | *   |
|              |   | Procurement | ,84 | ,98 | ,77 | ,07 | *12 | *14 |
|              |   | A           | 3** | 6** | 2** | 7** | ,00 | ,07 |
|              |   | ssistance** |     |     |     |     | 0** | 5** |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+

+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| **Program    |   |             |     |     |     |     |     |     |
| Annual       |   |             |     |     |     |     |     |     |
| Output       |   |             |     |     |     |     |     |     |
| Measures**   |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| **SBA        | * |             | *   | *   | *   | *   | *   | *   |
| Programs**   | * |             | *FY | *FY | *FY | *FY | *FY | *FY |
|              | O |             | 2   | 2   | 2   | 2   | 2   | 2   |
|              | u |             | 000 | 001 | 002 | 003 | 004 | 005 |
|              | t |             | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|              | p |             | tua | tua | tua | tua | l** | l** |
|              | u |             | l** | l** | l** | l** |     |     |
|              | t |             |     |     |     |     |     |     |
|              | M |             |     |     |     |     |     |     |
|              | e |             |     |     |     |     |     |     |
|              | a |             |     |     |     |     |     |     |
|              | s |             |     |     |     |     |     |     |
|              | u |             |     |     |     |     |     |     |
|              | r |             |     |     |     |     |     |     |
|              | e |             |     |     |     |     |     |     |
|              | s |             |     |     |     |     |     |     |
|              | * |             |     |     |     |     |     |     |
|              | * |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| ## ENTR      |   |             |     |     |     |     |     |     |
| EPRENEURIAL  |   |             |     |     |     |     |     |     |
| DEVELOPMENT  |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| SCORE        |   | \# clients  | 64, | 65, | 74, | 80, | 83, | 85, |
|              |   | served      | 179 | 949 | 850 | 633 | 052 | 544 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \# clients  | 17, | 16, | 20, | 23, | 24, | 24, |
|              |   | trained     | 588 | 499 | 388 | 516 | 221 | 948 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \# clients  | 46, | 49, | 54, | 57, | 58, | 60, |
|              |   | counseled   | 591 | 450 | 462 | 117 | 831 | 595 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| Small        |   | \# clients  | 2   | 2   | 2   | 2   | 2   | 2   |
| Business     |   | served      | 27, | 37, | 54, | 68, | 76, | 84, |
| Dev. Center  |   |             | 213 | 764 | 009 | 139 | 183 | 469 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \# clients  | 1   | 1   | 1   | 1   | 1   | 1   |
|              |   | trained     | 26, | 38, | 49, | 59, | 63, | 68, |
|              |   |             | 474 | 335 | 670 | 219 | 996 | 915 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \# clients  | 1   | 99, | 1   | 1   | 1   | 1   |
|              |   | counseled   | 00, | 429 | 04, | 08, | 12, | 15, |
|              |   |             | 739 |     | 339 | 920 | 188 | 553 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \# training | N/A | N/A | N/A | 8   | TBD | TBD |
|              |   | hours       |     |     |     | 12, |     |     |
|              |   |             |     |     |     | 403 |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \# training | N/A | N/A | N/A | 10, | TBD | TBD |
|              |   | sessions    |     |     |     | 128 |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| Women\'s     |   | \# clients  | 9,  | 12, | 17, | 21, | 21, | 22, |
| Business     |   | served      | 045 | 153 | 150 | 322 | 962 | 621 |
| Ownership    |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \# clients  | 6,  | 7,  | 11, | 12, | 13, | 13, |
|              |   | trained     | 616 | 576 | 013 | 845 | 230 | 627 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \# clients  | 2,  | 4,  | 6,  | 8,  | 8,  | 8,  |
|              |   | counseled   | 429 | 577 | 137 | 477 | 731 | 993 |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \#          | N/A | 38, | 38, | 61, | TBD | TBD |
|              |   | information |     | 410 | 885 | 197 |     |     |
|              |   | transfer    |     |     |     |     |     |     |
|              |   | contacts    |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| Business     |   | \# clients  | 13, | 14, | 14, | 16, | 15, | N/A |
| Information  |   | served      | 436 | 215 | 666 | 553 | 559 |     |
| Centers      |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \# clients  | 14, | 14, | 15, | 16, | TBD | TBD |
|              |   | counseled   | 215 | 666 | 106 | 550 |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | \#          | N/A | N/A | N/A | 8,  | TBD | TBD |
|              |   | information |     |     |     | 689 |     |     |
|              |   | transfer    |     |     |     |     |     |     |
|              |   | contacts    |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Customer    | 88% | 93% | N/A | 90% | TBD | TBD |
|              |   | S           |     |     |     |     |     |     |
|              |   | atisfaction |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| SBTN         |   | Small       | N/A | 55, | 60, | 1   | TBD | TBD |
|              |   | Business    |     | 390 | 320 | 99, |     |     |
|              |   | Training    |     |     |     | 701 |     |     |
|              |   | Network     |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| Drug Free    |   | \# small    | 977 | 1,  | 1,  | 1,  | 1,  | N/A |
| Work Place   |   | businesses  |     | 671 | 365 | 500 | 550 |     |
|              |   | e           |     |     |     |     |     |     |
|              |   | stablishing |     |     |     |     |     |     |
|              |   | drug-free   |     |     |     |     |     |     |
|              |   | workplace   |     |     |     |     |     |     |
|              |   | programs    |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | Total       | N/  | N/M | N/M | 1,  | N/M | N/M |
|              |   | number of   | M[^ |     |     | 160 |     |     |
|              |   | firms       | 25] |     |     |     |     |     |
|              |   | educated    |     |     |     |     |     |     |
|              |   | about       |     |     |     |     |     |     |
|              |   | benefits    |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| Co-          |   | N/M         | N/M | N/M | N/M | N/M | N/M | N/M |
| Sponsorships |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| I            |   | N/M         | N/M | N/M | N/M | N/M | N/M | N/M |
| nternational |   |             |     |     |     |     |     |     |
| Visitors     |   |             |     |     |     |     |     |     |
| Program      |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| National     |   | N/M         | N/M | N/M | N/M | N/M | N/M | N/M |
| Education    |   |             |     |     |     |     |     |     |
| Center       |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| Native       |   | N/M         | N/M | N/M | N/M | N/M | N/M | N/M |
| American     |   |             |     |     |     |     |     |     |
| Outreach     |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
| One Stop     |   | N/M         | N/M | N/M | N/M | N/M | N/M | N/M |
| Capital Shop |   |             |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | **Total     | **  | **  | **  | **  | **  | **  |
|              |   | Receiving   | 300 | 315 | 346 | 388 | 381 | 392 |
|              |   | ED          | ,43 | ,86 | ,00 | ,14 | ,19 | ,63 |
|              |   | Technical   | 7** | 7** | 9** | 7** | 7** | 4** |
|              |   | Assist      |     |     |     |     |     |     |
|              |   | ance**[^26] |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+
|              |   | **Total     | **  | **  | **  | **  | **  | **  |
|              |   | Receiving   | 301 | 317 | 347 | 389 | 382 | 392 |
|              |   | Technical   | ,68 | ,12 | ,55 | ,47 | ,77 | ,63 |
|              |   | A           | 0** | 8** | 1** | 1** | 2** | 4** |
|              |   | ssistance** |     |     |     |     |     |     |
+--------------+---+-------------+-----+-----+-----+-----+-----+-----+

+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **Program     |             |     |     |     |     |     |     |
| Annual Output |             |     |     |     |     |     |     |
| Measures**    |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Output    | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures**  | *FY | *FY | *FY | *FY | *FY | *FY |
|               |             | 2   | 2   | 2   | 2   | 2   | 2   |
|               |             | 000 | 001 | 002 | 003 | 004 | 005 |
|               |             | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|               |             | tua | tua | tua | tua | l** | l** |
|               |             | l** | l** | l** | l** |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **DISTRICT    |             |     |     |     |     |     |     |
| OFFICE**      |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 7(a) Loan     | Loans       | 30, | 30, | 38, | 51, | 72, | 90, |
| Program       | approved    | 196 | 562 | 239 | 718 | 000 | 170 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Dollar      | \$9 | \$9 | \$9 | \$8 | \$9 | \$  |
|               | volume of   | .7B | .1B | .4B | .6B | .3B | 10B |
|               | total 7(a)  |     |     |     |     |     |     |
|               | Loans below |     |     |     |     |     |     |
|               | \$150,000   |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Dollar      | \$1 | \$2 | \$2 | \$2 | \$1 | \$2 |
|               | Volume of   | .9B | .0B | .2B | .6B | .9B | .5B |
|               | 7(a) Loans  |     |     |     |     |     |     |
|               | below       |     |     |     |     |     |     |
|               | \$150,000   |     |     |     |     |     |     |
|               | (Net)       |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Dollar      | N/A | N/A | \$1 | \$1 | N/A | N/A |
|               | Volume of   |     |     | .8B | .8B |     |     |
|               | STAR Loans  |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 504 Loan      | Loans       | 3,  | 4,  | 4,  | 5,  | 6,  | 6,  |
| Program       | approved    | 640 | 235 | 491 | 542 | 255 | 800 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Microloans    | Loans       | 1,  | 1,  | 1,  | 1,  | 1,  | 0   |
|               | approved    | 243 | 261 | 542 | 324 | 575 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **DISTRICT    |             |     |     |     |     |     |     |
| OFFICE        |             |     |     |     |     |     |     |
| Cont'd**      |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | \# hours of | N/A | 1   | 1   | N/A | 1   | 0   |
|               | technical   |     | 18, | 24, |     | 06, |     |
|               | assistance  |     | 521 | 008 |     | 382 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Dollar      | \$  | \$  | \$  | \$  | \$  | \$  |
|               | volume of   | 24, | 33, | 36, | 17, | 20, | 20, |
|               | total       | 337 | 470 | 726 | 138 | 000 | 000 |
|               | Microloans  |     |     |     |     |     |     |
|               | (net)       |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| International | Loans       | 480 | 425 | 468 | 1,  | 1,  | 1,  |
| Trade         | approved    |     |     |     | 503 | 845 | 945 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Export      | \$6 | \$6 | \$6 | \$6 | \$7 | N/A |
|               | Sales       | 75M | 08M | 16M | 68M | 00M |     |
|               | through     |     |     |     |     |     |     |
|               | Financing   |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| New Markets   | Equity      | N/A | N/A | 5   | \$2 | \   | \$  |
| Venture       | Financing   |     |     | 00, | .1M | $8M | 11M |
| Capital       | approved    |     |     | 000 |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Operational | N/A | N/A | 4   | N/A | \$1 | \$3 |
|               | Assistance  |     |     | 51, |     | .9M | .5M |
|               |             |     |     | 544 |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| SBIC          | Equity      | 2,  | 2,  | 2,  | 3,  | 2,  | 3,  |
|               | Financing   | 490 | 558 | 826 | 469 | 976 | 000 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | \# Licenses | 60  | 51  | 41  | 36  | 35  | 35  |
|               | issued      |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Total       | \   | \$  | \$  | N/A | N/A | N/A |
|               | Dollar of   | $2. | 2.4 | 2.5 |     |     |     |
|               | SBIC        | 76B | 55B | 59B |     |     |     |
|               | Financing   |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Surety Bonds  | Bonds       | 7,  | 6,  | 7,  | 8,  | 9,  | 9,  |
|               | guaranteed  | 034 | 320 | 372 | 907 | 900 | 680 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Program     | N/A | N/A | N/A | Not | 500 | 575 |
|               | E           |     |     |     |     |     |     |
|               | xaminations |     |     |     | Ava |     |     |
|               |             |     |     |     | ila |     |     |
|               |             |     |     |     | ble |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | **Total     | *   | *   | *   | *   | *   | **  |
|               | Receiving   | *44 | *44 | *54 | *70 | *92 | 109 |
|               | Financial   | ,60 | ,93 | ,47 | ,96 | ,70 | ,65 |
|               | A           | 3** | 6** | 0** | 0** | 6** | 0** |
|               | ssistance** |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | **Total     | *   | **  | **  | *   | **  | **  |
|               | Receiving   | *N/ | 118 | 124 | *N/ | 106 | 0** |
|               | CA          | A** | ,52 | ,00 | A** | ,38 |     |
|               | Technical   |     | 1** | 8** |     | 2** |     |
|               | A           |     |     |     |     |     |     |
|               | ssistance** |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| HUBZONE       | \% Fed      | 0.  | 0.  | 0.  | Not | 3.  | 3.  |
|               | dollars     | 30% | 72% | 71% |     | 00% | 00% |
|               | awarded     |     |     |     | Ava |     |     |
|               |             |     |     |     | ila |     |     |
|               |             |     |     |     | ble |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Number of   | 1,  | 3,  | 6,  | 9,  | 11, | 13, |
|               | Firms       | 843 | 986 | 772 | 077 | 500 | 500 |
|               | Certified   |     |     |     |     |     |     |
|               | at Year     |     |     |     |     |     |     |
|               | End.        |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Yearly      | N/A | N/A | 2,  | 2,  | 2,  | 2,  |
|               | number of   |     |     | 786 | 338 | 200 | 200 |
|               | HUBZone     |     |     |     |     |     |     |
|               | firms       |     |     |     |     |     |     |
|               | certified   |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Program     | N/A | N/A | N/A | Not | 500 | 575 |
|               | E           |     |     |     |     |     |     |
|               | xaminations |     |     |     | Ava |     |     |
|               |             |     |     |     | ila |     |     |
|               |             |     |     |     | ble |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | **Total     | **1 | **3 | **6 | **9 | *   | *   |
|               | Procurement | ,84 | ,98 | ,77 | ,07 | *12 | *14 |
|               | A           | 3** | 6** | 2** | 7** | ,00 | ,07 |
|               | ssistance** |     |     |     |     | 0** | 5** |
+---------------+-------------+-----+-----+-----+-----+-----+-----+

  ----------------- -------------- ------------- ------------- ------------- ------------- ------------- -------------
  **Program Annual                                                                                       
  Output Measures**                                                                                      

  **SBA Programs**  **Output       **FY 2000     **FY 2001     **FY 2002     **FY 2003     **FY 2004     **FY 2005
                    Measures**     Actual**      Actual**      Actual**      Actual**      Goal**        Goal**

  **DISTRICT OFFICE                                                                                      
  Cont'd**                                                                                               

                                                                                                         

  SCORE             \# clients     64,179        65,949        74,850        80,633        83,052        85,544
                    served                                                                               

                    \# clients     17,588        16,499        20,388        23,516        24,221        24,948
                    trained                                                                              

                    \# clients     46,591        49,450        54,462        57,117        58,831        60,595
                    counseled                                                                            

  Small Business    \# clients     227,213       237,764       254,009       268,139       276,183       284,469
  Dev. Center       served                                                                               

                    \# clients     126,474       138,335       149,670       159,219       163,996       168,915
                    trained                                                                              

                    \# clients     100,739       99,429        104,339       108,920       112,188       115,553
                    counseled                                                                            

                    \# client      N/A           N/A           N/A           812,403       TBD           TBD
                    hours                                                                                

  Women\'s Business \# clients     9,045         12,153        17,150        21,322        21,962        22,621
  Ownership         served                                                                               

                    \# clients     6,616         7,576         11,013        12,845        13,230        13,627
                    trained                                                                              

                    \# clients     2,429         4,577         6,137         8,477         8,731         8,993
                    counseled                                                                            

  Business          \# clients     13,436        14,215        14,666        16,553        15,559        N/A
  Information       served                                                                               
  Centers                                                                                                

                    \# clients     14,215        14,666        15,106        16,550        TBD           TBD
                    counseled                                                                            

                    \# information N/A           N/A           N/A           8,689         TBD           TBD
                    transfer                                                                             
                    contacts                                                                             

                    Customer       88%           93%           N/A           90%           TBD           TBD
                    Satisfaction                                                                         

  SBTN              Small Business N/A           55,390        60,320        199,701       TBD           TBD
                    Training                                                                             
                    Network                                                                              

  Drug Free Work    \# small       977           1,671         1,365         1,500         1,550         N/A
  Place             businesses                                                                           
                    establishing                                                                         
                    drug-free                                                                            
                    workplace                                                                            
                    programs                                                                             

                    Total number   N/M           N/M           N/M           1,160         N/M           N/M
                    of firms                                                                             
                    educated about                                                                       
                    benefits                                                                             

  Co-Sponsorships   N/M            N/M           N/M           N/M           N/M           N/M           N/M

  International     N/M            N/M           N/M           N/M           N/M           N/M           N/M
  Visitors Program                                                                                       

  National          N/M            N/M           N/M           N/M           N/M           N/M           N/M
  Education Center                                                                                       

  Native American   N/M            N/M           N/M           N/M           N/M           N/M           N/M
  Outreach                                                                                               

  One Stop Capital  N/M            N/M           N/M           N/M           N/M           N/M           N/M
  Shop                                                                                                   

                                                                                                         

                    **Total        **300,437**   **315,867**   **346,009**   **371,594**   **381,197**   **392,634**
                    Receiving ED                                                                         
                    Technical                                                                            
                    Assistance**                                                                         

                    **Total        **301,680**   **317,128**   **347,551**   **372,918**   **382,772**   **392,634**
                    Receiving                                                                            
                    Technical                                                                            
                    Assistance**                                                                         
  ----------------- -------------- ------------- ------------- ------------- ------------- ------------- -------------

  ---------------------- ------------ ------------- ------------- ------------- ------------- ------------- ------------- -------------
  **Program Annual                                                                                                        
  Outcome Measures**                                                                                                      

  **SBA Programs**       **Output                   **FY 2000     **FY 2001     **FY 2002     **FY 2003     **FY 2004     **FY 2005
                         Measures**                 Actual**      Actual**      Actual**      Actual**      Goal**        Goal**

  **2.2.1 Number of                                                                                                       
  small businesses                                                                                                        
  receiving SBA                                                                                                           
  assistance.**                                                                                                           

  **CAPITAL ACCESS**                                                                                                      

  7(a) Loan Program                   ESB assisted  30,196        30,562        38,239        51,718        72,000        90,170

  504 Loan Program                    ESB assisted  3,640         4,235         4,491         5,542         6,255         6,800

  Microloans                          ESB assisted  1,243         1,261         1,542         1,324         1,575         0

  Surety Bonds                        ESB assisted  7,034         6,320         7,372         8,907         9,900         9,680

  International Trade                 ESB assisted  480           425           468           1,503         1,845         1,945

  SBIC                                ESB assisted  2,490         2,558         2,826         3,469         2,976         3,000

  New Markets Venture                 Not Measured  N/M           N/M           N/M           N/M           N/M           N/M
  Capital                                                                                                                 

                                      **Total ESB   **45,083**    **44,936**    **54,470**    **70,960**    **92,706**    **110,912**
                                      Assisted**                                                                          

  **GOV                                                                                                                   
  CONTRACTING/BUSINESS                                                                                                    
  DEVELOPMENT**                                                                                                           

  HUBZone                             ESB assisted  1,843         3,986         6,772         9,077         11,500        13,500

                                      **Total ESB   **1,843**     **3,986**     **6,772**     **9,077**     **11,500**    **13,500**
                                      Assisted**                                                                          

  **ENTREPRENEURIAL                                                                                                       
  DEVELOPMENT**                                                                                                           

  SCORE                               ESB assisted  64,179        65,949        74,850        80,633        83,052        85,544

  SBDC                                ESB assisted  227,213       237,764       254,009       268,139       276,183       284,469

  WBC                                 ESB assisted  9,045         12,153        17,150        21,322        21,962        22,621

  Business Information                ESB assisted  13,436        14,215        14,666        16,553        15,559        N/A
  Centers                                                                                                                 

  Drug Free Work Place                ESB assisted  977           1,671         1,365         1,500         1,550         N/A

  Co-Sponsorships                     N/M           N/M           N/M           N/M           N/M           N/M           N/M

  International Visitors              N/M           N/M           N/M           N/M           N/M           N/M           N/M
  Program                                                                                                                 

  National Education                  N/M           N/M           N/M           N/M           N/M           N/M           N/M
  Center                                                                                                                  

  Native American                     N/M           N/M           N/M           N/M           N/M           N/M           N/M
  Outreach                                                                                                                

  One Stop Capital Shop               N/M           N/M           N/M           N/M           N/M           N/M           N/M

                                      **Total ESB   **314,850**   **331,753**   **362,040**   **388,147**   **398,306**   **392,634**
                                      Assisted**                                                                          

  **DISTRICT OFFICE**                                                                                                     

  7(a) Loan Program                   ESB assisted  30,196        30,562        38,239        51,718        72,000        90,170

  504 Loan Program                    ESB assisted  3,640         4,235         4,491         5,542         6,255         6,800

  Microloans                          ESB assisted  1,243         1,261         1,542         1,324         1,575         0

  International Trade                 ESB assisted  480           425           468           1,503         1,845         1,945

  Surety Bonds                        ESB assisted  7,034         6,320         7,372         8,907         9,900         9,680

  HUBZone                             ESB assisted  1,843         3,986         6,772         9,077         11,500        13,500

  SCORE                               ESB assisted  64,179        65,949        74,850        80,633        83,052        85,544

  SBDC                                ESB assisted  227,213       237,764       254,009       268,139       276,183       284,469

  WBC                                 ESB assisted  9,045         12,153        17,150        21,322        21,962        22,621

  Business Information                ESB assisted  13,436        14,215        14,666        16,553        15,559        N/A
  Centers                                                                                                                 
  ---------------------- ------------ ------------- ------------- ------------- ------------- ------------- ------------- -------------

+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **Program     |             |     |     |     |     |     |     |
| Annual        |             |     |     |     |     |     |     |
| Outcome       |             |     |     |     |     |     |     |
| Measures**    |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Outcome   | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures**  | *FY | *FY | *FY | *FY | *FY | *FY |
|               |             | 2   | 2   | 2   | 2   | 2   | 2   |
|               |             | 000 | 001 | 002 | 003 | 004 | 005 |
|               |             | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|               |             | tua | tua | tua | tua | l** | l** |
|               |             | l** | l** | l** | l** |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Drug Free     | ESB         | N/A | 1,  | 1,  | 1,  | 1,  | N/A |
| Work Place    | assisted    |     | 671 | 365 | 500 | 550 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Co            | N/M         | N/M | N/M | N/M | N/M | N/M | N/M |
| -Sponsorships |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| International | N/M         | N/M | N/M | N/M | N/M | N/M | N/M |
| Visitors      |             |     |     |     |     |     |     |
| Program       |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| National      | N/M         | N/M | N/M | N/M | N/M | N/M | N/M |
| Education     |             |     |     |     |     |     |     |
| Center        |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Native        | N/M         | N/M | N/M | N/M | N/M | N/M | N/M |
| American      |             |     |     |     |     |     |     |
| Outreach      |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| One Stop      | N/M         | N/M | N/M | N/M | N/M | N/M | N/M |
| Capital Shop  |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | **Total ESB | **  | **  | **  | **  | **  | **  |
|               | Assisted**  | 344 | 362 | 404 | 446 | 482 | 512 |
|               |             | ,39 | ,23 | ,42 | ,66 | ,42 | ,78 |
|               |             | 3** | 1** | 5** | 2** | 7** | 4** |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **2.2.5       |             |     |     |     |     |     |     |
| Customer      |             |     |     |     |     |     |     |
| satisfaction  |             |     |     |     |     |     |     |
| rate of at    |             |     |     |     |     |     |     |
| least 90%.**  |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **DISTRICT    |             |     |     |     |     |     |     |
| OFFICE**      |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 7(a) Loan     | \% Customer | N/A | N/A | N/A | N/A | TBD | TBD |
| Program       | S           |     |     |     |     |     |     |
|               | atisfaction |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 504 Loan      | \% Customer | N/A | N/A | N/A | N/A | TBD | TBD |
| Program       | S           |     |     |     |     |     |     |
|               | atisfaction |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Microloans    | \% Customer | N/A | N/A | N/A | N/A | TBD | TBD |
|               | S           |     |     |     |     |     |     |
|               | atisfaction |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| International | \% Customer | N/A | N/A | N/A | N/A | TBD | TBD |
| Trade         | S           |     |     |     |     |     |     |
|               | atisfaction |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Surety Bonds  | \% Customer | N/A | N/A | N/A | N/A | TBD | TBD |
|               | S           |     |     |     |     |     |     |
|               | atisfaction |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| HUBZone       | \% Customer | N/A | N/A | N/A | N/A | TBD | TBD |
|               | S           |     |     |     |     |     |     |
|               | atisfaction |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| SCORE         | \% Customer | 68% | N/A | 83% | Not | 87% | 90% |
|               | S           |     |     |     | Ava |     |     |
|               | atisfaction |     |     |     | ila |     |     |
|               |             |     |     |     | ble |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| SBDC          | \% Customer | N/A | N/A | 87. | Not | 88. | 89% |
|               | S           |     |     | 50% | Ava | 50% |     |
|               | atisfaction |     |     |     | ila |     |     |
|               |             |     |     |     | ble |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| WBC           | \% Customer | 93  | 75  | N/A | 80% | 81% | 82% |
|               | S           | .0% | .0% |     |     |     |     |
|               | atisfaction |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | **Total**   | **9 | **7 | *   | **8 | **8 | **8 |
|               |             | 3.0 | 5.0 | *85 | 0.0 | 5.4 | 6.9 |
|               |             | %** | %** | .25 | %** | %** | %** |
|               |             |     |     | %** |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **Program     |             |     |     |     |     |     |     |
| Annual Cost   |             |     |     |     |     |     |     |
| (\$000)**     |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Cost      | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures**  | *FY | *FY | *FY | *FY | *FY | *FY |
|               |             | 2   | 2   | 2   | 2   | 2   | 2   |
|               |             | 000 | 001 | 002 | 003 | 004 | 005 |
|               |             | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|               |             | tua | tua | tua | tua | l** | l** |
|               |             | l** | l** | l** | l** |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **CAPITAL     |             |     |     |     |     |     |     |
| ACCESS**      |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 7(a) Loan     | Total Cost  | \$1 | \$1 | \$1 | \$1 | \$1 | \$  |
| Program       | (\$000)     | 45, | 40, | 63, | 66, | 66, | 89, |
|               |             | 802 | 457 | 365 | 372 | 904 | 369 |
| Note:         |             |     |     |     |     |     |     |
| Includes STAR |             |     |     |     |     |     |     |
| costs         |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Cost per    | \   | \   | \   | \   | \   | \$  |
|               | Loan Made   | $4, | $4, | $4, | $3, | $2, | 991 |
|               |             | 829 | 596 | 272 | 217 | 318 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Loan Making | \$  | \$  | \$  | \$  | \$  | \$  |
|               | (\$000)     | 32, | 29, | 23, | 43, | 51, | 59, |
|               |             | 641 | 908 | 824 | 289 | 848 | 505 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Loan        | \$  | \$  | \$  | \$  | \$  | \$  |
|               | Servicing   | 30, | 30, | 39, | 35, | 24, | 22, |
|               | (\$000)     | 972 | 413 | 323 | 456 | 346 | 474 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Subsidy     | \$  | \$  | \$  | \$  | \$  | \$0 |
|               | Cost        | 78, | 75, | 95, | 83, | 84, |     |
|               | (\$000)     | 388 | 950 | 545 | 309 | 984 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Lender      | \   | \   | \   | \   | \   | \   |
|               | Oversight   | $3, | $4, | $4, | $3, | $5, | $7, |
|               | (\$000)     | 732 | 107 | 573 | 787 | 710 | 390 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Asset Sales | \   | \   | \$  | \   | \   | \$0 |
|               |             | $69 | $79 | 100 | $31 | $16 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+

+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **Program     |             |     |     |     |     |     |     |
| Annual Cost   |             |     |     |     |     |     |     |
| (\$000)**     |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Cost      | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures**  | *FY | *FY | *FY | *FY | *FY | *FY |
|               |             | 2   | 2   | 2   | 2   | 2   | 2   |
|               |             | 000 | 001 | 002 | 003 | 004 | 005 |
|               |             | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|               |             | tua | tua | tua | tua | l** | l** |
|               |             | l** | l** | l** | l** |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 504 Loan      | Total Cost  | \$  | \$  | \$  | \$  | \$  | \$  |
| Program       | (\$000)     | 21, | 20, | 22, | 30, | 35, | 41, |
|               |             | 696 | 532 | 969 | 687 | 992 | 033 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Cost per    | \   | \   | \   | \   | \   | \   |
|               | Loan        | $5, | $4, | $5, | $5, | $5, | $6, |
|               |             | 960 | 848 | 114 | 537 | 754 | 034 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Loan Making | \$  | \$  | \$  | \$  | \$  | \$  |
|               | (\$000)     | 11, | 11, | 12, | 21, | 25, | 29, |
|               |             | 251 | 749 | 486 | 760 | 961 | 618 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Loan        | \   | \   | \   | \   | \   | \   |
|               | Servicing   | $8, | $7, | $8, | $7, | $8, | $8, |
|               | (\$000)     | 982 | 190 | 758 | 590 | 042 | 856 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Lender      | \   | \   | \   | \   | \   | \   |
|               | Oversight   | $1, | $1, | $1, | $1, | $1, | $2, |
|               | (\$000)     | 437 | 563 | 688 | 327 | 984 | 559 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Asset Sales | \   | \   | \   | \   | \$5 | \$0 |
|               | (\$000)     | $26 | $30 | $37 | $10 |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Microloans    | Total Cost  | \$  | \$  | \$  | \$  | \$  | \   |
|               | (\$000)     | 13, | 13, | 14, | 13, | 14, | $2, |
|               |             | 911 | 422 | 501 | 530 | 701 | 755 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Cost per    | \$  | \$  | \   | \$  | \   | Not |
|               | Loan        | 11, | 10, | $9, | 10, | $9, | A   |
|               |             | 191 | 644 | 404 | 219 | 334 | pp. |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Loan Making | \$0 | \$0 | \$  | \   | \   | \$0 |
|               | (\$000)     |     |     | 380 | $1, | $1, |     |
|               |             |     |     |     | 216 | 450 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Loan        | \$0 | \$0 | \$  | \   | \   | \   |
|               | Servicing   |     |     | 767 | $2, | $2, | $2, |
|               | (\$000)     |     |     |     | 010 | 385 | 755 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Loan        | \   | \   | \   | \   | \   | \$0 |
|               | Subsidy     | $1, | $1, | $1, | $2, | $1, |     |
|               | (\$000)     | 427 | 553 | 688 | 103 | 368 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Tech        | \$  | \$  | \$  | \   | \   | \$0 |
|               | Assistance  | 12, | 11, | 11, | $8, | $9, |     |
|               | (\$000)     | 484 | 869 | 666 | 201 | 498 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Cost per    | N/A | \$  | \   | N/A | \   | \$0 |
|               | Hour        |     | 100 | $94 |     | $89 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| International | Total Cost  | \   | \   | \   | \   | \   | \$  |
| Trade         | (\$000)     | $3, | $4, | $4, | $5, | $8, | 12, |
|               |             | 318 | 254 | 990 | 811 | 001 | 065 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Cost per    | \   | \$  | \$  | \   | \   | \   |
|               | Loan        | $6, | 10, | 10, | $3, | $4, | $6, |
|               |             | 913 | 009 | 662 | 866 | 337 | 203 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| New Markets   | Total       | \$  | \$  | \   | \$  | \$  | \   |
| Venture       | Program     | 659 | 716 | $5, | 12, | 10, | $9, |
| Capital       | Cost        |     |     | 152 | 626 | 279 | 643 |
|               | (\$000)     |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Prime         | Total Cost  | \$  | \$  | \   | \   | \   | \$0 |
| Technical     | (\$000)     | 896 | 10, | $3, | $3, | $3, |     |
| Assistance    |             |     | 775 | 508 | 502 | 976 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| SBIC          | Total Cost  | \   | \   | \$  | \   | \   | \   |
|               | (\$000)     | $5, | $8, | 10, | $9, | $4, | $5, |
|               |             | 979 | 259 | 789 | 322 | 350 | 153 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Cost per    | \   | \   | \   | \   | \   | \   |
|               | Financing   | $2, | $3, | $3, | $2, | $1, | $1, |
|               |             | 401 | 229 | 818 | 687 | 462 | 718 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | New         | \   | \   | \   | \   | \   | \   |
|               | Licenses    | $1, | $2, | $3, | $2, | $1, | $1, |
|               |             | 734 | 560 | 237 | 797 | 305 | 546 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Over        | \   | \   | \   | \   | \   | \   |
|               | sight/Exams | $4, | $5, | $7, | $6, | $3, | $3, |
|               |             | 245 | 699 | 552 | 525 | 045 | 607 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Surety Bonds  | Total Cost  | \   | \   | \   | \   | \   | \$  |
|               | (\$000)     | $4, | $3, | $4, | $3, | $7, | 10, |
|               |             | 416 | 686 | 203 | 666 | 044 | 086 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Cost per    | \$  | \$  | \$  | \$  | \$  | \   |
|               | Surety Bond | 628 | 583 | 570 | 412 | 712 | $1, |
|               |             |     |     |     |     |     | 042 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | **Total     | *   | *   | *   | *   | *   | *   |
|               | Capital     | *\$ | *\$ | *\$ | *\$ | *\$ | *\$ |
|               | Access**    | 196 | 202 | 229 | 245 | 251 | 170 |
|               |             | ,67 | ,10 | ,47 | ,51 | ,24 | ,10 |
|               | **(\$000)** | 7** | 1** | 7** | 6** | 7** | 4** |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| ## GOV CONTRA |             |     |     |     |     |     |     |
| CTING/BUSINES |             |     |     |     |     |     |     |
| S DEVELOPMENT |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| HUBZone       | Total Cost  | \   | \   | \   | \   | \   | \   |
|               | (\$000)     | $6, | $5, | $6, | $5, | $7, | $6, |
|               |             | 042 | 804 | 539 | 648 | 142 | 662 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Cost per    | \   | \   | \$  | \$  | \$  | \$  |
|               | Firm        | $3, | $1, | 966 | 622 | 621 | 493 |
|               |             | 278 | 456 |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | **Total Gov | **  | **  | **  | **  | **  | **  |
|               | Contr/Bus** | \$6 | \$5 | \$6 | \$5 | \$7 | \$6 |
|               |             | ,04 | ,80 | ,53 | ,64 | ,14 | ,66 |
|               | **Dev       | 2** | 4** | 9** | 8** | 2** | 2** |
|               | (\$000)**   |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+

+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **Program     |             |     |     |     |     |     |     |
| Annual Cost   |             |     |     |     |     |     |     |
| (\$000)**     |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Cost      | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures**  | *FY | *FY | *FY | *FY | *FY | *FY |
|               |             | 2   | 2   | 2   | 2   | 2   | 2   |
|               |             | 000 | 001 | 002 | 003 | 004 | 005 |
|               |             | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|               |             | tua | tua | tua | tua | l** | l** |
|               |             | l** | l** | l** | l** |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| **EN          |             |     |     |     |     |     |     |
| TREPRENEURIAL |             |     |     |     |     |     |     |
| DEVELOPMENT** |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| SCORE         | Total Cost  | \   | \   | \   | \   | \   | \   |
|               | (\$000)     | $1, | $2, | $2, | $1, | $1, | $2, |
|               |             | 665 | 016 | 256 | 918 | 937 | 115 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Cost per    | \   | \   | \   | \   | \   | \   |
|               | client      | $26 | $31 | $30 | $24 | $23 | $25 |
|               | served      |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| SBDC          | Total Cost  | \$  | \$  | \$  | \$  | \$  | \$  |
|               | (\$000)     | 36, | 39, | 39, | 36, | 37, | 41, |
|               |             | 704 | 127 | 043 | 176 | 082 | 007 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Cost per    | \$  | \$  | \$  | \$  | \$  | \$  |
|               | client      | 162 | 165 | 154 | 135 | 134 | 144 |
|               | served      |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| WBC           | Total Cost  | \   | \   | \   | \   | \   | \   |
|               | (\$000)     | $2, | $4, | $3, | $3, | $3, | $3, |
|               |             | 998 | 267 | 490 | 328 | 361 | 637 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | Cost per    | \$  | \$  | \$  | \$  | \$  | \$  |
|               | client      | 331 | 351 | 204 | 156 | 153 | 161 |
|               | served      |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Business      | Total Cost  | \   | \   | \   | \$  | \$  | \$0 |
| Information   | (\$000)     | $1, | $1, | $1, | 931 | 961 |     |
| Centers       |             | 180 | 213 | 194 |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Drug Free     | Total Cost  | N/A | N/A | \   | \   | \   | \   |
| Work Place    | (\$000)     |     |     | $2, | $1, | $1, | $1, |
|               |             |     |     | 773 | 941 | 071 | 212 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Co            | Total Cost  | N/A | N/A | N/A | \   | \   | \   |
| -Sponsorships | (\$000)     |     |     |     | $1, | $1, | $1, |
| 1/            |             |     |     |     | 182 | 219 | 339 |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| International | Total Cost  | N/A | N/A | N/A | \$  | \$  | \$  |
| Visitors      | (\$000)     |     |     |     | 152 | 154 | 178 |
| Program       |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| National      | Total Cost  | N/A | N/A | N/A | \$  | \$  | \$  |
| Education     | (\$000)     |     |     |     | 289 | 294 | 337 |
| Center        |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| Native        | Total Cost  | \   | \   | \$  | \   | \   | \$  |
| American      | (\$000)     | $1, | $2, | 310 | $2, | $2, | 559 |
| Outreach      |             | 715 | 233 |     | 536 | 788 |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| One Stop      | Total Cost  | \   | \   | N/A | N/A | N/A | N/A |
| Capital Shop  | (\$000)     | $7, | $6, |     |     |     |     |
|               |             | 922 | 938 |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               | **Total     | **\ | **\ | **\ | **\ | **\ | **\ |
|               | Entrep      | $52 | $55 | $49 | $48 | $48 | $50 |
|               | reneurial** | ,18 | ,79 | ,06 | ,45 | ,86 | ,38 |
|               |             | 4** | 4** | 6** | 3** | 7** | 4** |
|               | **          |     |     |     |     |     |     |
|               | Development |     |     |     |     |     |     |
|               | (\$000)**   |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
|               |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+
| 1/ The        |             |     |     |     |     |     |     |
| C             |             |     |     |     |     |     |     |
| o-Sponsorship |             |     |     |     |     |     |     |
| program was   |             |     |     |     |     |     |     |
| managed by    |             |     |     |     |     |     |     |
| the Office of |             |     |     |     |     |     |     |
| En            |             |     |     |     |     |     |     |
| trepreneurial |             |     |     |     |     |     |     |
| Development   |             |     |     |     |     |     |     |
| in FY 2003,   |             |     |     |     |     |     |     |
| but will be   |             |     |     |     |     |     |     |
| managed by    |             |     |     |     |     |     |     |
| the Office of |             |     |     |     |     |     |     |
| Strategic     |             |     |     |     |     |     |     |
| Alliances in  |             |     |     |     |     |     |     |
| FY 2004.      |             |     |     |     |     |     |     |
+---------------+-------------+-----+-----+-----+-----+-----+-----+

+---------------+------------+-----+-----+-----+-----+-----+-----+
| U.S. Small    |            |     |     |     |     |     |     |
| Business      |            |     |     |     |     |     |     |
| A             |            |     |     |     |     |     |     |
| dministration |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| ### RESULTS   |            |     |     |     |     |     |     |
| AND RESOURCES |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **Strategic   |            |     |     |     |     |     |     |
| Goal 2.       |            |     |     |     |     |     |     |
| Increase      |            |     |     |     |     |     |     |
| small         |            |     |     |     |     |     |     |
| business      |            |     |     |     |     |     |     |
| success by    |            |     |     |     |     |     |     |
| bridging      |            |     |     |     |     |     |     |
| competitive   |            |     |     |     |     |     |     |
| opportunity   |            |     |     |     |     |     |     |
| gaps facing   |            |     |     |     |     |     |     |
| entrepre      |            |     |     |     |     |     |     |
| neurs.**[^27] |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **Long Term   |            |     |     |     |     |     |     |
| Objective     |            |     |     |     |     |     |     |
| 2.3:          |            |     |     |     |     |     |     |
| Significantly |            |     |     |     |     |     |     |
| increase      |            |     |     |     |     |     |     |
| successful    |            |     |     |     |     |     |     |
| small         |            |     |     |     |     |     |     |
| business      |            |     |     |     |     |     |     |
| ownership     |            |     |     |     |     |     |     |
| within        |            |     |     |     |     |     |     |
| segments of   |            |     |     |     |     |     |     |
| society       |            |     |     |     |     |     |     |
| facing        |            |     |     |     |     |     |     |
| competitive   |            |     |     |     |     |     |     |
| opportunity   |            |     |     |     |     |     |     |
| gaps.**       |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA Outcome |            | **  |     |     |     |     |     |
| Measures**    |            | SBA |     |     |     |     |     |
|               |            | Ann |     |     |     |     |     |
|               |            | ual |     |     |     |     |     |
|               |            | O   |     |     |     |     |     |
|               |            | utc |     |     |     |     |     |
|               |            | ome |     |     |     |     |     |
|               |            | M   |     |     |     |     |     |
|               |            | eas |     |     |     |     |     |
|               |            | ure |     |     |     |     |     |
|               |            | s** |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            | *   | *   | *   | *   | *   | *   |
|               |            | *FY | *FY | *FY | *FY | *FY | *FY |
|               |            | 200 | 200 | 200 | 200 | 200 | 200 |
|               |            | 0** | 1** | 2** | 3** | 4** | 5** |
|               |            |     |     |     |     |     |     |
|               |            | *   | *   | *   | *   | **  | **  |
|               |            | *Ac | *Ac | *Ac | *Ac | Goa | Goa |
|               |            | tua | tua | tua | tua | l** | l** |
|               |            | l** | l** | l** | l** |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 2.3.1 By      |            | **  | **  | **  | **  | **  | *   |
| 2008,         |            | 681 | 728 | 758 | 840 | 842 | *1, |
| increase the  |            | ,11 | ,16 | ,78 | ,10 | ,73 | 030 |
| number of     |            | 1** | 2** | 3** | 7** | 0** | ,06 |
| prospective   |            |     |     |     |     |     | 6** |
| and existing  |            |     |     |     |     |     |     |
| small         |            |     |     |     |     |     |     |
| businesses    |            |     |     |     |     |     |     |
| facing        |            |     |     |     |     |     |     |
| special       |            |     |     |     |     |     |     |
| competitive   |            |     |     |     |     |     |     |
| opportunity   |            |     |     |     |     |     |     |
| gaps (COGs).  |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 2.3.2 By FY   |            | **N | *   | *   | **T | *   | *   |
| 2008, for     |            | /A* | *N/ | *N/ | BD* | *TB | *TB |
| small         |            | *[^ | A** | A** | *[^ | D** | D** |
| businesses    |            | 28] |     |     | 29] |     |     |
| facing        |            |     |     |     |     |     |     |
| special       |            |     |     |     |     |     |     |
| competitive   |            |     |     |     |     |     |     |
| opportunity   |            |     |     |     |     |     |     |
| gaps,         |            |     |     |     |     |     |     |
| exceeding the |            |     |     |     |     |     |     |
| national      |            |     |     |     |     |     |     |
| survivability |            |     |     |     |     |     |     |
| rate for      |            |     |     |     |     |     |     |
| comparable    |            |     |     |     |     |     |     |
| small         |            |     |     |     |     |     |     |
| businesses    |            |     |     |     |     |     |     |
| within the    |            |     |     |     |     |     |     |
| first 2 years |            |     |     |     |     |     |     |
| of existence. |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 2.3.3 By      |            | *   | *   | *   | *   | *   | *   |
| 2008, for     |            | *N/ | *N/ | *N/ | *TB | *TB | *TB |
| small         |            | A** | A** | A** | D** | D** | D** |
| businesses    |            |     |     |     |     |     |     |
| facing        |            |     |     |     |     |     |     |
| special       |            |     |     |     |     |     |     |
| competitive   |            |     |     |     |     |     |     |
| opportunity   |            |     |     |     |     |     |     |
| gaps,         |            |     |     |     |     |     |     |
| exceeding the |            |     |     |     |     |     |     |
| national      |            |     |     |     |     |     |     |
| average rate  |            |     |     |     |     |     |     |
| of comparable |            |     |     |     |     |     |     |
| small         |            |     |     |     |     |     |     |
| business job  |            |     |     |     |     |     |     |
| creation with |            |     |     |     |     |     |     |
| 2 years of    |            |     |     |     |     |     |     |
| assistance.   |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 2.3.4 By      |            | *   | *   | *   | *   | *   | *   |
| 2008, for     |            | *N/ | *N/ | *N/ | *TB | *TB | *TB |
| small         |            | A** | A** | A** | D** | D** | D** |
| businesses    |            |     |     |     |     |     |     |
| facing        |            |     |     |     |     |     |     |
| special       |            |     |     |     |     |     |     |
| competitive   |            |     |     |     |     |     |     |
| opportunity   |            |     |     |     |     |     |     |
| gaps,         |            |     |     |     |     |     |     |
| exceeding the |            |     |     |     |     |     |     |
| national      |            |     |     |     |     |     |     |
| average rate  |            |     |     |     |     |     |     |
| of comparable |            |     |     |     |     |     |     |
| small         |            |     |     |     |     |     |     |
| business      |            |     |     |     |     |     |     |
| revenue       |            |     |     |     |     |     |     |
| growth within |            |     |     |     |     |     |     |
| 2 years of    |            |     |     |     |     |     |     |
| assistance.   |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA Output  |            | **  |     |     |     |     |     |
| Measures**    |            | SBA |     |     |     |     |     |
|               |            | Ann |     |     |     |     |     |
|               |            | ual |     |     |     |     |     |
|               |            | Out |     |     |     |     |     |
|               |            | put |     |     |     |     |     |
|               |            | M   |     |     |     |     |     |
|               |            | eas |     |     |     |     |     |
|               |            | ure |     |     |     |     |     |
|               |            | s** |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            | *   | *   | *   | *   | *   | *   |
|               |            | *FY | *FY | *FY | *FY | *FY | *FY |
|               |            | 200 | 200 | 200 | 200 | 200 | 200 |
|               |            | 0** | 1** | 2** | 3** | 4** | 5** |
|               |            |     |     |     |     |     |     |
|               |            | *   | *   | *   | *   | **  | **  |
|               |            | *Ac | *Ac | *Ac | *Ac | Goa | Goa |
|               |            | tua | tua | tua | tua | l** | l** |
|               |            | l** | l** | l** | l** |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Receiving     |            | N/A | 1,  | 2,  | 52, | 54, | 54, |
| Financial     |            |     | 833 | 105 | 269 | 117 | 829 |
| Assistance    |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Receiving     |            | 6   | 7   | 7   | 7   | 7   | 9   |
| Technical     |            | 71, | 13, | 42, | 58, | 62, | 50, |
| Assistance    |            | 497 | 306 | 696 | 580 | 847 | 187 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Procurement   |            | 8,  | 12, | 24, | 24, | 22, | 25, |
| Assistance    |            | 290 | 892 | 482 | 658 | 600 | 050 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA Cost    |            | **  |     |     |     |     |     |
| (\$000)**     |            | SBA |     |     |     |     |     |
|               |            | Ann |     |     |     |     |     |
|               |            | ual |     |     |     |     |     |
|               |            | C   |     |     |     |     |     |
|               |            | ost |     |     |     |     |     |
|               |            | (\$ |     |     |     |     |     |
|               |            | 000 |     |     |     |     |     |
|               |            | )** |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            | *   | *   | *   | *   | *   | *   |
|               |            | *FY | *FY | *FY | *FY | *FY | *FY |
|               |            | 200 | 200 | 200 | 200 | 200 | 200 |
|               |            | 0** | 1** | 2** | 3** | 4** | 5** |
|               |            |     |     |     |     |     |     |
|               |            | *   | *   | *   | *   | **  | **  |
|               |            | *Ac | *Ac | *Ac | *Ac | Goa | Goa |
|               |            | tua | tua | tua | tua | l** | l** |
|               |            | l** | l** | l** | l** |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Total         |            | N/A | \   | \   | \$1 | \$1 | \$  |
| Receiving     |            |     | $1, | $6, | 97, | 58, | 90, |
| Financial     |            |     | 069 | 352 | 546 | 637 | 009 |
| Assistance    |            |     |     |     |     |     |     |
| Cost (\$000)  |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Total         |            | \$  | \$  | \$  | \$  | \$  | \$  |
| Receiving     |            | 66, | 72, | 68, | 57, | 58, | 85, |
| Technical     |            | 259 | 237 | 328 | 612 | 617 | 699 |
| Assistance    |            |     |     |     |     |     |     |
| Cost (\$000)  |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Total         |            | \$  | \$  | \$  | \$  | \$  | \$  |
| Procurement   |            | 48, | 58, | 59, | 48, | 50, | 52, |
| Assistance    |            | 966 | 676 | 620 | 494 | 656 | 988 |
| Cost (\$000)  |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **Program     |            |     |     |     |     |     |     |
| Annual Output |            |     |     |     |     |     |     |
| Measures**    |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA         |            | *   | *   | *   | *   | *   | *   |
| Programs**    |            | *FY | *FY | *FY | *FY | *FY | *FY |
|               |            | 200 | 200 | 200 | 200 | 200 | 200 |
|               |            | 0** | 1** | 2** | 3** | 4** | 5** |
|               |            |     |     |     |     |     |     |
|               |            | *   | *   | *   | *   | **  | **  |
|               |            | *Ac | *Ac | *Ac | *Ac | Goa | Goa |
|               |            | tua | tua | tua | tua | l** | l** |
|               |            | l** | l** | l** | l** |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **CAPITAL     |            |     |     |     |     |     |     |
| ACCESS**      |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 7(a) Loan     | Loans      | N/A | N/A | N/A | 42, | 44, | 46, |
| Program       | approved   |     |     |     | 493 | 617 | 847 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 504 Loan      | Loans      | N/A | N/A | N/A | 3,  | 4,  | 4,  |
| Program       | approved   |     |     |     | 953 | 150 | 257 |
+---------------+------------+-----+-----+-----+-----+-----+-----+

+---------------+------------+-----+-----+-----+-----+-----+-----+
| **Program     |            |     |     |     |     |     |     |
| Annual Output |            |     |     |     |     |     |     |
| Measures**    |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Output   | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures** | *FY | *FY | *FY | *FY | *FY | *FY |
|               |            | 200 | 200 | 200 | 200 | 200 | 200 |
|               |            | 0** | 1** | 2** | 3** | 4** | 5** |
|               |            |     |     |     |     |     |     |
|               |            | *   | *   | *   | *   | **  | **  |
|               |            | *Ac | *Ac | *Ac | *Ac | Goa | Goa |
|               |            | tua | tua | tua | tua | l** | l** |
|               |            | l** | l** | l** | l** |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Microloan     | Loans      | N/A | N/A | N/A | 2,  | 2,  | 0   |
| Program       | approved   |     |     |     | 442 | 000 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| International | Loans      | N/A | N/A | N/A | N/A | N/A | N/A |
| Trade         | approved   |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| New Venture   | Equity     | N/A | N/A | \$5 | \$2 | \   | \$  |
| Market        | Financing  |     |     | 00, | .1M | $8M | 11M |
| Capital       | approved   |     |     | 000 |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | O          | N/A | N/A | \$4 | \$1 | \$1 | \$3 |
|               | perational |     |     | 51, | .3M | .9M | .5M |
|               | Assistance |     |     | 544 |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SBIC          | Equity     | N/A | N/A | N/A | \$  | \$2 | \$2 |
|               | Financing  |     |     |     | 189 | 00M | 25M |
|               | approved   |     |     |     | .7M |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Total      | Not | Not | Not | Not | Not | Not |
|               | Dollar of  | Ava | Ava | Ava | Ava | Ava | Ava |
|               | SBIC       | ila | ila | ila | ila | ila | ila |
|               | Financing  | ble | ble | ble | ble | ble | ble |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Surety Bonds  | Bonds      | N/A | 1,  | 2,  | **3 | **3 | **3 |
|               | Guaranteed |     | 833 | 105 | ,38 | ,35 | ,72 |
|               |            |     |     |     | 1** | 0** | 5** |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | *   | **1 | **2 | *   | *   | *   |
|               | Financing  | *N/ | ,83 | ,10 | *52 | *54 | *54 |
|               | As         | A** | 3** | 5** | ,26 | ,11 | ,82 |
|               | sistance** |     |     |     | 9** | 7** | 9** |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **GOV         |            |     |     |     |     |     |     |
| CONTRAC       |            |     |     |     |     |     |     |
| TING/BUSINESS |            |     |     |     |     |     |     |
| DEVELOPMENT** |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 8(a) Program  | \# Small   | 6,  | 6,  | 7,  | 7,  | 7,  | 7,  |
|               | Businesses | 383 | 942 | 000 | 543 | 100 | 350 |
|               | par        |     |     |     |     |     |     |
|               | ticipating |     |     |     |     |     |     |
|               | in 8(a)    |     |     |     |     |     |     |
|               | program at |     |     |     |     |     |     |
|               | year end   |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Client     | 65% | 64% | Not | Not | 67% | 70% |
|               | success    |     |     |     |     |     |     |
|               | rate 3     |     |     | Ava | Ava |     |     |
|               | years      |     |     | ila | ila |     |     |
|               | after      |     |     | ble | ble |     |     |
|               | graduation |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | \#         | N/A | N/A | N/A | N/A | 300 | 315 |
|               | Business   |     |     |     |     |     |     |
|               | D          |     |     |     |     |     |     |
|               | evelopment |     |     |     |     |     |     |
|               | actions    |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Reduced    | N/A | N/A | N/A | N/A | 15  | 15  |
|               | cycle      |     |     |     |     |     |     |
|               | time       |     |     |     |     |     |     |
|               | -screening |     |     |     |     |     |     |
|               | days       |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Reduced    | N/A | N/A | N/A | N/A | 60  | 60  |
|               | cycle      |     |     |     |     |     |     |
|               | processing |     |     |     |     |     |     |
|               | days       |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 7(j) Program  | \# of      | 694 | 1   | 605 | 8   | 4,  | 4,  |
|               | Small      |     | 964 |     | 038 | 000 | 200 |
|               | Businesses |     |     |     |     |     |     |
|               | that       |     |     |     |     |     |     |
|               | pa         |     |     |     |     |     |     |
|               | rticipated |     |     |     |     |     |     |
|               | in 7(j)    |     |     |     |     |     |     |
|               | funded     |     |     |     |     |     |     |
|               | activities |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SDB           | Ap         | N/A | N/A | 1,  | 2   | 1,  | Not |
|               | plications |     |     | 105 | 158 | 166 |     |
|               | Received   |     |     |     |     |     | Ava |
|               |            |     |     |     |     |     | ila |
|               |            |     |     |     |     |     | ble |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| BusinessLinc  | Clients    | N/A | N/A | 9,  | 3,  | 2,  | N/A |
|               | Served     |     |     | 000 | 094 | 000 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| HUBZONE       | \% Fed     | 0.  | 0.  | 0.  | Not | 3   | 3   |
|               | dollars    | 30% | 72% | 71% |     | .0% | .0% |
|               | awarded    |     |     |     | Ava |     |     |
|               |            |     |     |     | ila |     |     |
|               |            |     |     |     | ble |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Number of  | 1,  | 3,  | 6,  | 9,  | 11, | 13, |
|               | Firms      | 843 | 986 | 772 | 077 | 500 | 500 |
|               | Certified  |     |     |     |     |     |     |
|               | at Year    |     |     |     |     |     |     |
|               | End.       |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Yearly     | N/A | N/A | 2,  | 2,  | 2,  | 2,  |
|               | number of  |     |     | 786 | 338 | 200 | 200 |
|               | HUBZone    |     |     |     |     |     |     |
|               | firms      |     |     |     |     |     |     |
|               | certified  |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Program    | N/A | N/A | N/A | N/A | 500 | 575 |
|               | Ex         |     |     |     |     |     |     |
|               | aminations |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | **8 | *   | *   | *   | *   | *   |
|               | Receiving  | ,92 | *12 | *24 | *24 | *22 | *25 |
|               | P          | 0** | ,89 | ,48 | ,65 | ,60 | ,05 |
|               | rocurement |     | 2** | 2** | 8** | 0** | 0** |
|               | As         |     |     |     |     |     |     |
|               | sistance** |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **EN          |            |     |     |     |     |     |     |
| TREPRENEURIAL |            |     |     |     |     |     |     |
| DEVELOPMENT** |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SCORE         | Total      | 2   | 2   | 2   | 2   | 2   | 2   |
|               | Served     | 27, | 25, | 42, | 66, | 54, | 72, |
|               |            | 997 | 142 | 427 | 692 | 796 | 344 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SBDC          | Total      | 3   | 3   | 3   | 3   | 3   | 5   |
|               | Served     | 73, | 97, | 96, | 81, | 92, | 47, |
|               |            | 556 | 141 | 989 | 903 | 309 | 792 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| WBC           | Total      | 69, | 91, | 1   | 1   | 1   | 1   |
|               | Served     | 944 | 023 | 03, | 09, | 15, | 30, |
|               |            |     |     | 280 | 985 | 742 | 051 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | **  | **  | **  | **  | **  | **  |
|               | Receiving  | 671 | 713 | 742 | 758 | 762 | 950 |
|               | Technical  | ,49 | ,30 | ,69 | ,58 | ,84 | ,18 |
|               | As         | 7** | 6** | 6** | 0** | 7** | 7** |
|               | sistance** |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+

+---------------+------------+-----+-----+-----+-----+-----+-----+
| **Program     |            |     |     |     |     |     |     |
| Annual Output |            |     |     |     |     |     |     |
| Measures**    |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Output   | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures** | *FY | *FY | *FY | *FY | *FY | *FY |
|               |            | 200 | 200 | 200 | 200 | 200 | 200 |
|               |            | 0** | 1** | 2** | 3** | 4** | 5** |
|               |            |     |     |     |     |     |     |
|               |            | *   | *   | *   | *   | **  | **  |
|               |            | *Ac | *Ac | *Ac | *Ac | Goa | Goa |
|               |            | tua | tua | tua | tua | l** | l** |
|               |            | l** | l** | l** | l** |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **DISTRICT    |            |     |     |     |     |     |     |
| OFFICE**      |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 7(a) Loan     | Loans      | N/A | N/A | N/A | 42, | 44, | 46, |
| Program       | approved   |     |     |     | 493 | 617 | 847 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 504 Loan      | Loans      | N/A | N/A | N/A | 3,  | 4,  | 4,  |
| Program       | approved   |     |     |     | 953 | 150 | 257 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Microloan     | Loans      | N/A | N/A | N/A | 2,  | 2,  | 0   |
| Program       | approved   |     |     |     | 442 | 000 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| International | Loans      | N/A | N/A | N/A | N/A | N/A | N/A |
| Trade         | approved   |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| New Venture   | Equity     | N/A | N/A | 5   | \$2 | \   | \$  |
| Market        | Financing  |     |     | 00, | .1M | $8M | 11M |
| Capital       | approved   |     |     | 000 |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | O          | N/A | N/A | 4   | \$1 | \$1 | \$3 |
|               | perational |     |     | 51, | .3M | .9M | .5M |
|               | Assistance |     |     | 544 |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SBIC          | Equity     | N/A | N/A | N/A | \$  | \$2 | \$2 |
|               | Financing  |     |     |     | 189 | 00M | 25M |
|               | approved   |     |     |     | .7M |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Total      | Not | Not | Not | Not | Not | Not |
|               | Dollar of  | Ava | Ava | Ava | Ava | Ava | Ava |
|               | SBIC       | ila | ila | ila | ila | ila | ila |
|               | Financing  | ble | ble | ble | ble | ble | ble |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Surety Bonds  | Bonds      | N/A | 1,  | 2,  | 3,  | 3,  | 3,  |
|               | Guaranteed |     | 833 | 105 | 381 | 350 | 725 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 8(a) Program  | \# Small   | 6,  | 6,  | 7,  | 7,  | 7,  | 7,  |
|               | Businesses | 383 | 942 | 000 | 543 | 100 | 350 |
|               | par        |     |     |     |     |     |     |
|               | ticipating |     |     |     |     |     |     |
|               | in 8(a)    |     |     |     |     |     |     |
|               | program at |     |     |     |     |     |     |
|               | year end   |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Client     | 65% | 64% | Not | Not | 67% | 70% |
|               | success    |     |     |     |     |     |     |
|               | rate 3     |     |     | Ava | Ava |     |     |
|               | years      |     |     | ila | ila |     |     |
|               | after      |     |     | ble | ble |     |     |
|               | graduation |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | \#         | N/A | N/A | N/A | N/A | 300 | 315 |
|               | Business   |     |     |     |     |     |     |
|               | D          |     |     |     |     |     |     |
|               | evelopment |     |     |     |     |     |     |
|               | actions    |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Reduced    | N/A | N/A | N/A | N/A | 15  | 15  |
|               | cycle      |     |     |     |     |     |     |
|               | time       |     |     |     |     |     |     |
|               | -screening |     |     |     |     |     |     |
|               | days       |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Reduced    | N/A | N/A | N/A | N/A | 60  | 60  |
|               | cycle      |     |     |     |     |     |     |
|               | processing |     |     |     |     |     |     |
|               | days       |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 7(j) Program  | \# of      | 694 | 1   | 605 | 8,  | 4   | 4   |
|               | Small      |     | 964 |     | 038 | 000 | 200 |
|               | Businesses |     |     |     |     |     |     |
|               | that       |     |     |     |     |     |     |
|               | pa         |     |     |     |     |     |     |
|               | rticipated |     |     |     |     |     |     |
|               | in 7(j)    |     |     |     |     |     |     |
|               | funded     |     |     |     |     |     |     |
|               | activities |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SDB           | Ap         | N/A | N/A | 1   | 2,  | 1   | Not |
|               | plications |     |     | 105 | 158 | 166 |     |
|               | Received   |     |     |     |     |     | Ava |
|               |            |     |     |     |     |     | ila |
|               |            |     |     |     |     |     | ble |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| BusinessLinc  | Clients    | N/A | N/A | 9   | 3,  | 2   | N/A |
|               | Served     |     |     | 000 | 094 | 000 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| HUBZONE       | \% Fed     | 0.  | 0.  | 0.  | Not | 3.  | 3.  |
|               | dollars    | 30% | 72% | 71% |     | 00% | 00% |
|               | awarded    |     |     |     | Ava |     |     |
|               |            |     |     |     | ila |     |     |
|               |            |     |     |     | ble |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Number of  | 1,  | 3,  | 6,  | 9,  | 11, | 13, |
|               | Firms      | 843 | 986 | 772 | 077 | 500 | 500 |
|               | Certified  |     |     |     |     |     |     |
|               | at Year    |     |     |     |     |     |     |
|               | End.       |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Yearly     | N/A | N/A | 2,  | 2,  | 2,  | 2,  |
|               | number of  |     |     | 786 | 338 | 200 | 200 |
|               | HUBZone    |     |     |     |     |     |     |
|               | firms      |     |     |     |     |     |     |
|               | certified  |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Program    | N/A | N/A | N/A | N/A | 500 | 575 |
|               | Ex         |     |     |     |     |     |     |
|               | aminations |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+

+---------------+------------+-----+-----+-----+-----+-----+-----+
| **Program     |            |     |     |     |     |     |     |
| Annual Output |            |     |     |     |     |     |     |
| Measures**    |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Output   | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures** | *FY | *FY | *FY | *FY | *FY | *FY |
|               |            | 200 | 200 | 200 | 200 | 200 | 200 |
|               |            | 0** | 1** | 2** | 3** | 4** | 5** |
|               |            |     |     |     |     |     |     |
|               |            | *   | *   | *   | *   | **  | **  |
|               |            | *Ac | *Ac | *Ac | *Ac | Goa | Goa |
|               |            | tua | tua | tua | tua | l** | l** |
|               |            | l** | l** | l** | l** |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SCORE         | Clients    | 2   | 2   | 2   | 2   | 2   | 2   |
|               | Served     | 27, | 25, | 42, | 66, | 54, | 72, |
|               |            | 997 | 142 | 427 | 692 | 796 | 344 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SBDC          | Clients    | 3   | 3   | 3   | 3   | 3   | 5   |
|               | Served     | 73, | 97, | 96, | 81, | 92, | 47, |
|               |            | 556 | 141 | 989 | 903 | 309 | 792 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| WBC           | Clients    | 69, | 91, | 1   | 1   | 1   | 1   |
|               | Served     | 944 | 023 | 03, | 09, | 15, | 30, |
|               |            |     |     | 280 | 985 | 742 | 051 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | *   | **1 | **2 | *   | *   | *   |
|               | Receiving  | *N/ | ,83 | ,10 | *52 | *54 | *54 |
|               | Financial  | A** | 3** | 5** | ,26 | ,11 | ,82 |
|               | As         |     |     |     | 9** | 7** | 9** |
|               | sistance** |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | **  | **  | **  | **  | **  | **  |
|               | Receiving  | 672 | 715 | 743 | 761 | 764 | 950 |
|               | Technical  | ,19 | ,27 | ,30 | ,02 | ,84 | ,18 |
|               | Assista    | 1** | 0** | 1** | 2** | 7** | 7** |
|               | nce**[^30] |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | **8 | *   | *   | *   | *   | *   |
|               | Receiving  | ,92 | *12 | *15 | *26 | *23 | *25 |
|               | P          | 0** | ,89 | ,48 | ,81 | ,76 | ,05 |
|               | rocurement |     | 2** | 2** | 6** | 6** | 0** |
|               | As         |     |     |     |     |     |     |
|               | sistance** |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **2.3.1 By    |            |     |     |     |     |     |     |
| 2008,         |            |     |     |     |     |     |     |
| increase the  |            |     |     |     |     |     |     |
| number of     |            |     |     |     |     |     |     |
| prospective   |            |     |     |     |     |     |     |
| and existing  |            |     |     |     |     |     |     |
| small         |            |     |     |     |     |     |     |
| businesses    |            |     |     |     |     |     |     |
| facing        |            |     |     |     |     |     |     |
| special       |            |     |     |     |     |     |     |
| competitive   |            |     |     |     |     |     |     |
| opportunity   |            |     |     |     |     |     |     |
| gaps          |            |     |     |     |     |     |     |
| (COGs).**     |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **Program     |            |     |     |     |     |     |     |
| Annual        |            |     |     |     |     |     |     |
| Outcome       |            |     |     |     |     |     |     |
| Measures**    |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Outcome  | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures** | *FY | *FY | *FY | *FY | *FY | *FY |
|               |            | 200 | 200 | 200 | 200 | 200 | 200 |
|               |            | 0** | 1** | 2** | 3** | 4** | 5** |
|               |            |     |     |     |     |     |     |
|               |            | *   | *   | *   | *   | **  | **  |
|               |            | *Ac | *Ac | *Ac | *Ac | Goa | Goa |
|               |            | tua | tua | tua | tua | l** | l** |
|               |            | l** | l** | l** | l** |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **CAPITAL     |            |     |     |     |     |     |     |
| ACCESS**      |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 7(a) Loan     | COGs       | N/  | N/A | N/A | 42, | 44, | 46, |
| Program       | assisted   | A[^ |     |     | 493 | 617 | 847 |
|               |            | 31] |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 504 Loan      | COGs       | N/A | N/A | N/A | 3,  | 4,  | 4,  |
| Program       | assisted   |     |     |     | 953 | 150 | 257 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Microloan     | COGs       | N/A | N/A | N/A | 2,  | 2,  | 0   |
|               | assisted   |     |     |     | 442 | 000 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| International | COGs       | N/A | N/A | N/A | N/A | N/A | N/A |
| Trade         | assisted   |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| New Venture   | COGs       | N/A | N/A | N/A | N/A | N/A | N/A |
| Market        | assisted   |     |     |     |     |     |     |
| Capital       |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SBIC          | COGs       | N/A | N/A | N/A | N/A | N/A | N/A |
|               | assisted   |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Surety Bonds  | COGs       | N/A | 1,  | 2,  | 3,  | 3,  | 3,  |
|               | assisted   |     | 833 | 105 | 381 | 350 | 725 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | *   | **1 | **2 | *   | *   | *   |
|               | COGs       | *N/ | ,83 | ,10 | *52 | *54 | *54 |
|               | As         | A** | 3** | 5** | ,26 | ,11 | ,82 |
|               | sistance** |     |     |     | 9** | 7** | 9** |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **GOV         |            |     |     |     |     |     |     |
| CONTRAC       |            |     |     |     |     |     |     |
| TING/BUSINESS |            |     |     |     |     |     |     |
| DEVELOPMENT** |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 8(a) Program  | COGs       | 6,  | 6,  | 7,  | 7,  | 7,  | 7,  |
|               | assisted   | 383 | 942 | 000 | 543 | 100 | 350 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 7(J)          | COGs       | 694 | 1,  | 605 | 8,  | 4,  | 4,  |
|               | assisted   |     | 964 |     | 038 | 000 | 200 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SDB           | COGs       | N/A | N/A | 1,  | 2,  | 1,  | Not |
|               | assisted   |     |     | 105 | 158 | 166 |     |
|               |            |     |     |     |     |     | Ava |
|               |            |     |     |     |     |     | ila |
|               |            |     |     |     |     |     | ble |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| BusinessLinc  | COGs       | N/A | N/A | 9,  | 3,  | 2,  | N/A |
|               | assisted   |     |     | 000 | 094 | 000 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| HUBZone       | COGs       | 1   | 3,  | 6,  | 9,  | 11, | 13, |
|               | assisted   | 843 | 986 | 772 | 077 | 500 | 500 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | **8 | *   | *   | *   | *   | *   |
|               | COGs**     | ,92 | *12 | *15 | *26 | *23 | *25 |
|               |            | 0** | ,89 | ,48 | ,81 | ,76 | ,05 |
|               |            |     | 2** | 2** | 6** | 6** | 0** |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+

+---------------+------------+-----+-----+-----+-----+-----+-----+
| **Program     |            |     |     |     |     |     |     |
| Annual        |            |     |     |     |     |     |     |
| Outcome       |            |     |     |     |     |     |     |
| Measures**    |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Outcome  | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures** | *FY | *FY | *FY | *FY | *FY | *FY |
|               |            | 200 | 200 | 200 | 200 | 200 | 200 |
|               |            | 0** | 1** | 2** | 3** | 4** | 5** |
|               |            |     |     |     |     |     |     |
|               |            | *   | *   | *   | *   | **  | **  |
|               |            | *Ac | *Ac | *Ac | *Ac | Goa | Goa |
|               |            | tua | tua | tua | tua | l** | l** |
|               |            | l** | l** | l** | l** |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **EN          |            |     |     |     |     |     |     |
| TREPRENEURIAL |            |     |     |     |     |     |     |
| DEVELOPMENT** |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SCORE         | COGs       | 2   | 2   | 2   | 2   | 2   | 2   |
|               | assisted   | 27, | 25, | 42, | 66, | 54, | 72, |
|               |            | 997 | 142 | 427 | 692 | 796 | 344 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SBDC          | COGs       | 3   | 3   | 3   | 3   | 3   | 5   |
|               | assisted   | 73, | 97, | 96, | 81, | 92, | 47, |
|               |            | 556 | 141 | 989 | 903 | 309 | 792 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| WBC           | COGs       | 69, | 91, | 1   | 1   | 1   | 1   |
|               | assisted   | 944 | 023 | 03, | 09, | 15, | 30, |
|               |            |     |     | 280 | 985 | 742 | 051 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | **  | **  | **  | **  | **  | **  |
|               | COGs       | 672 | 715 | 743 | 761 | 764 | 950 |
|               | Served**   | ,19 | ,27 | ,30 | ,02 | ,84 | ,18 |
|               |            | 1** | 0** | 1** | 2** | 7** | 7** |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **DISTRICT    |            |     |     |     |     |     |     |
| OFFICE**      |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 7(a) Loan     | COGs       | N/A | N/A | N/A | 42, | 44, | 46, |
| Program       | assisted   |     |     |     | 493 | 617 | 847 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 504 Loan      | COGs       | N/A | N/A | N/A | 3,  | 4,  | 4,  |
| Program       | assisted   |     |     |     | 953 | 150 | 257 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Microloan     | COGs       | N/A | N/A | N/A | 2,  | 2,  | 0   |
|               | assisted   |     |     |     | 442 | 000 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| International | COGs       | N/A | N/A | N/A | N/A | N/A | N/A |
| Trade         | assisted   |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| New Venture   | COGs       | N/A | N/A | N/A | N/A | N/A | N/A |
| Market        | assisted   |     |     |     |     |     |     |
| Capital       |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SBIC          | COGs       | N/A | N/A | N/A | N/A | N/A | N/A |
|               | assisted   |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Surety Bonds  | COGs       | N/A | 1,  | 2,  | 3,  | 3,  | 3,  |
|               | assisted   |     | 833 | 105 | 381 | 350 | 725 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **         | *   | **1 | **2 | *   | *   | *   |
|               | Subtotal** | *N/ | ,83 | ,10 | *52 | *54 | *54 |
|               |            | A** | 3** | 5** | ,26 | ,11 | ,82 |
|               |            |     |     |     | 9** | 7** | 9** |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 8(a) Program  | COGs       | 6,  | 6,  | 7,  | 7,  | 7,  | 7,  |
|               | assisted   | 383 | 942 | 000 | 543 | 100 | 350 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 7(J)          | COGs       | 694 | 1,  | 605 | 8,  | 4,  | 4,  |
|               | assisted   |     | 964 |     | 038 | 000 | 200 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SDB           | COGs       | N/A | N/A | 1,  | 2,  | 1,  | Not |
|               | assisted   |     |     | 105 | 158 | 166 |     |
|               |            |     |     |     |     |     | Ava |
|               |            |     |     |     |     |     | ila |
|               |            |     |     |     |     |     | ble |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| BusinessLinc  | COGs       | N/A | N/A | 9,  | 3,  | 2,  | N/A |
|               | assisted   |     |     | 000 | 094 | 000 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| HUBZone       | COGs       | 1,  | 3,  | 6,  | 9,  | 11, | 13, |
|               | assisted   | 843 | 986 | 772 | 077 | 500 | 500 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **         | **8 | *   | *   | *   | *   | *   |
|               | Subtotal** | ,92 | *12 | *24 | *29 | *25 | *25 |
|               |            | 0** | ,89 | ,48 | ,91 | ,76 | ,05 |
|               |            |     | 2** | 2** | 0** | 6** | 0** |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SCORE         | COGs       | 2   | 2   | 2   | 2   | 2   | 2   |
|               | assisted   | 27, | 25, | 42, | 66, | 54, | 72, |
|               |            | 997 | 142 | 427 | 692 | 796 | 344 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SBDC          | COGs       | 3   | 3   | 3   | 3   | 3   | 5   |
|               | assisted   | 73, | 97, | 96, | 81, | 92, | 47, |
|               |            | 556 | 141 | 989 | 903 | 309 | 792 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| WBC           | COGs       | 69, | 91, | 1   | 1   | 1   | 1   |
|               | assisted   | 944 | 023 | 03, | 09, | 15, | 30, |
|               |            |     |     | 280 | 985 | 742 | 051 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **         | **  | **  | **  | **  | **  | **  |
|               | Subtotal** | 672 | 715 | 743 | 761 | 764 | 950 |
|               |            | ,19 | ,27 | ,30 | ,02 | ,84 | ,18 |
|               |            | 1** | 0** | 1** | 2** | 7** | 7** |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **Program     |            |     |     |     |     |     |     |
| Annual Costs  |            |     |     |     |     |     |     |
| (000)**       |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Cost     | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures** | *FY | *FY | *FY | *FY | *FY | *FY |
|               |            | 200 | 200 | 200 | 200 | 200 | 200 |
|               |            | 0** | 1** | 2** | 3** | 4** | 5** |
|               |            |     |     |     |     |     |     |
|               |            | *   | *   | *   | *   | **  | **  |
|               |            | *Ac | *Ac | *Ac | *Ac | Goa | Goa |
|               |            | tua | tua | tua | tua | l** | l** |
|               |            | l** | l** | l** | l** |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **CAPITAL     |            |     |     |     |     |     |     |
| ACCESS**      |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 7(a) Program  | Total Cost | N/A | N/A | N/A | \$1 | \$1 | \$  |
|               | (\$000)    |     |     |     | 36, | 03, | 46, |
|               |            |     |     |     | 695 | 426 | 431 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Cost Per   | N/A | N/A | N/A | \   | \   | \$  |
|               | Loan Made  |     |     |     | $3, | $2, | 991 |
|               |            |     |     |     | 217 | 318 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Subsidy    | N/A | N/A | N/A | \$  | \$  | \$0 |
|               | Cost       |     |     |     | 68, | 52, |     |
|               | (\$000)    |     |     |     | 860 | 663 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Loan       | N/A | N/A | N/A | \$  | \$  | \$  |
|               | Making     |     |     |     | 35, | 32, | 30, |
|               | (\$000)    |     |     |     | 567 | 129 | 916 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Loan       | N/A | N/A | N/A | \$  | \$  | \$  |
|               | Servicing  |     |     |     | 29, | 15, | 11, |
|               | (\$000)    |     |     |     | 131 | 086 | 676 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Lender     | N/A | N/A | N/A | \   | \   | \   |
|               | Oversight  |     |     |     | $3, | $3, | $3, |
|               | (\$000)    |     |     |     | 111 | 538 | 839 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Asset      | N/A | N/A | N/A | \   | \   | \$0 |
|               | Sales      |     |     |     | $25 | $10 |     |
|               | (\$000)    |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+

+---------------+------------+-----+-----+-----+-----+-----+-----+
| **Program     |            |     |     |     |     |     |     |
| Annual Costs  |            |     |     |     |     |     |     |
| (000)**       |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA         | **Cost     | *   | *   | *   | *   | *   | *   |
| Programs**    | Measures** | *FY | *FY | *FY | *FY | *FY | *FY |
|               |            | 200 | 200 | 200 | 200 | 200 | 200 |
|               |            | 0** | 1** | 2** | 3** | 4** | 5** |
|               |            |     |     |     |     |     |     |
|               |            | *   | *   | *   | *   | **  | **  |
|               |            | *Ac | *Ac | *Ac | *Ac | Goa | Goa |
|               |            | tua | tua | tua | tua | l** | l** |
|               |            | l** | l** | l** | l** |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 504 Loan      | Total Cost | N/A | N/A | N/A | \$  | \$  | \$  |
| Program       | (\$000)    |     |     |     | 21, | 23, | 25, |
|               |            |     |     |     | 889 | 879 | 688 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Total cost | N/A | N/A | N/A | \   | \   | \   |
|               | per loan   |     |     |     | $5, | $5, | $6, |
|               |            |     |     |     | 537 | 754 | 034 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Loan       | N/A | N/A | N/A | \$  | \$  | \$  |
|               | Making     |     |     |     | 15, | 17, | 18, |
|               | (\$000)    |     |     |     | 521 | 224 | 542 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Loan       | N/A | N/A | N/A | \   | \   | \   |
|               | Servicing  |     |     |     | $5, | $5, | $5, |
|               | (\$000)    |     |     |     | 414 | 336 | 544 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Lender     | N/A | N/A | N/A | \$  | \   | \   |
|               | Oversight  |     |     |     | 946 | $1, | $1, |
|               | (\$000)    |     |     |     |     | 316 | 602 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Asset      | N/A | N/A | N/A | \$7 | \$3 | \$0 |
|               | Sales      |     |     |     |     |     |     |
|               | (\$000)    |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Microloan     | Total Cost | N/A | N/A | N/A | \$  | \$  | \   |
| Program       | (\$000)    |     |     |     | 24, | 18, | $4, |
|               |            |     |     |     | 955 | 669 | 366 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Total cost | N/A | N/A | N/A | \$  | \   | Not |
|               | per loan   |     |     |     | 10, | $9, | A   |
|               |            |     |     |     | 219 | 335 | pp. |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Loan       | N/A | N/A | N/A | \   | \   | \$0 |
|               | Making     |     |     |     | $2, | $1, |     |
|               | (\$000)    |     |     |     | 243 | 841 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Loan       | N/A | N/A | N/A | \   | \   | \   |
|               | Servicing  |     |     |     | $3, | $3, | $4, |
|               | (\$000)    |     |     |     | 708 | 028 | 366 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Loan       | N/A | N/A | N/A | \   | \   | \$0 |
|               | Subsidy    |     |     |     | $3, | $1, |     |
|               | (\$000)    |     |     |     | 878 | 738 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Tech       | N/A | N/A | N/A | \$  | \$  | \$0 |
|               | Assistance |     |     |     | 15, | 12, |     |
|               | (\$000)    |     |     |     | 126 | 062 |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| New Markets   | Total Cost | N/A | N/A | \   | \$  | \$  | \   |
| Venture       | (\$000)    |     |     | $5, | 12, | 10, | $9, |
| Capital       |            |     |     | 152 | 626 | 279 | 643 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Total cost | N/A | N/A | N/A | N/A | N/A | N/A |
|               | per loan   |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SBIC          | Total Cost | N/A | N/A | N/A | N/A | N/A | N/A |
|               | (\$000)    |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| Surety Bond   | Total Cost | N/A | \   | \   | \   | \   | \   |
|               | (\$000)    |     | $1, | $1, | $1, | $2, | $3, |
|               |            |     | 069 | 200 | 381 | 384 | 881 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Cost per   | N/A | \$  | \$  | \$  | \$  | \   |
|               | Bond       |     | 583 | 570 | 408 | 712 | $1, |
|               | Guarantee  |     |     |     |     |     | 042 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | *   | **  | **  | *   | *   | **\ |
|               | Capital    | *N/ | \$1 | \$6 | *\$ | *\$ | $90 |
|               | Access     | A** | ,06 | ,35 | 197 | 158 | ,00 |
|               | (\$000)**  |     | 9** | 2** | ,54 | ,63 | 9** |
|               |            |     |     |     | 6** | 7** |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **GOVERNMENT  |            |     |     |     |     |     |     |
| CONTRACTING   |            |     |     |     |     |     |     |
| AND BUSINESS  |            |     |     |     |     |     |     |
| DEVELOPMENT** |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 8(a) Program  | Total Cost | \$  | \$  | \$  | \$  | \$  | \$  |
|               | (\$000)    | 31, | 33, | 42, | 33, | 34, | 37, |
|               |            | 741 | 093 | 434 | 375 | 794 | 636 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Cost Per   | \   | \   | \   | \   | \   | \   |
|               | 8(a) Firm  | $4, | $4, | $6, | $4, | $4, | $5, |
|               |            | 973 | 767 | 062 | 425 | 901 | 121 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| 7(j) Program  | Total Cost | \   | \   | \   | \   | \   | \   |
|               | (\$000)    | $1, | $7, | $4, | $2, | $3, | $3, |
|               |            | 499 | 323 | 534 | 803 | 521 | 158 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Cost per   | \   | \   | \   | \$  | \$  | \$  |
|               | p          | $2, | $3, | $7, | 349 | 880 | 752 |
|               | articipant | 160 | 729 | 494 |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SDB           | Total Cost | \   | \   | \   | 4,  | 5,  | \   |
|               | (\$000)    | $9, | $3, | $4, | 750 | 060 | $5, |
|               |            | 088 | 239 | 003 |     |     | 383 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Total cost | N/A | N/A | \   | \   | \   | TBD |
|               | per        |     |     | $3, | $2, | $4, |     |
|               | a          |     |     | 623 | 201 | 340 |     |
|               | pplication |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| BusinessLinc  | Total Cost | \$  | \   | \   | \   | 139 | \$  |
|               | (\$000)    | 596 | $9, | $2, | $1, |     | 149 |
|               |            |     | 217 | 110 | 918 |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Cost per   | N/A | N/A | \$  | \$  | \   | TBD |
|               | Client     |     |     | 234 | 620 | $70 |     |
|               | Served     |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| HUBZone       | Total cost | \   | \   | \   | \   | \   | \   |
|               | (\$000)    | $6, | $5, | $6, | $5, | $7, | $6, |
|               |            | 042 | 804 | 539 | 648 | 142 | 662 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Cost per   | \   | \   | \$  | \$  | \$  | \$  |
|               | Firm       | $3, | $1, | 966 | 622 | 621 | 493 |
|               |            | 278 | 456 |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | **\ | **\ | **\ | **\ | **\ | **\ |
|               | Gov        | $48 | $58 | $59 | $48 | $50 | $52 |
|               | Contr/Bus  | ,96 | ,67 | ,62 | ,49 | ,65 | ,98 |
|               | D          | 6** | 6** | 0** | 4** | 6** | 8** |
|               | evelopment |     |     |     |     |     |     |
|               | (\$000)**  |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| **EN          |            |     |     |     |     |     |     |
| TREPRENEURIAL |            |     |     |     |     |     |     |
| DEVELOPMENT** |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SCORE         | Total Cost | \   | \   | \   | \   | \   | \   |
|               | (\$000)    | $5, | $6, | $7, | $6, | $5, | $6, |
|               |            | 914 | 882 | 307 | 360 | 944 | 732 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Cost per   | \   | \   | \   | \   | \   | \   |
|               | client     | $26 | $31 | $30 | $24 | $23 | $25 |
|               | served     |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| SBDC          | Total Cost | \$  | \$  | \$  | \$  | \$  | \$  |
|               | (\$000)    | 60, | 65, | 61, | 51, | 52, | 78, |
|               |            | 345 | 355 | 020 | 251 | 673 | 967 |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Cost per   | \$  | \$  | \$  | \$  | \$  | \$  |
|               | client     | 162 | 165 | 154 | 134 | 134 | 144 |
|               | served     |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               |            |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
| WBC           | Total Cost | N/A | N/A | N/A | N/A | N/A | N/A |
|               | (\$000)    |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | Cost per   |     |     |     |     |     |     |
|               | client     |     |     |     |     |     |     |
|               | served     |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+
|               | **Total    | **\ | **\ | **\ | **\ | **\ | **\ |
|               | Entrep     | $66 | $72 | $68 | $57 | $58 | $85 |
|               | D          | ,25 | ,23 | ,32 | ,61 | ,61 | ,69 |
|               | evelopment | 9** | 7** | 8** | 2** | 7** | 9** |
|               | (\$000)**  |     |     |     |     |     |     |
+---------------+------------+-----+-----+-----+-----+-----+-----+

+----------------+------------+-----+-----+------+-----+-----+-----+
| U.S. Small     |            |     |     |      |     |     |     |
| Business       |            |     |     |      |     |     |     |
| Administration |            |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| #              |            |     |     |      |     |     |     |
| ###### RESULTS |            |     |     |      |     |     |     |
|  AND RESOURCES |            |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
|                |            |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| **Strategic    |            |     |     |      |     |     |     |
| Goal 3.        |            |     |     |      |     |     |     |
| Restore Homes  |            |     |     |      |     |     |     |
| and Businesses |            |     |     |      |     |     |     |
| Affected by    |            |     |     |      |     |     |     |
| Disaster.**    |            |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| ## Long Te     |            |     |     |      |     |     |     |
| rm Objective 3 |            |     |     |      |     |     |     |
| .1: Restoratio |            |     |     |      |     |     |     |
| n-Help Restore |            |     |     |      |     |     |     |
|  Homes and Bus |            |     |     |      |     |     |     |
| inesses Affect |            |     |     |      |     |     |     |
| ed by Disaster |            |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
|                |            |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| **SBA Annual   |            | **  |     |      |     |     |     |
| Outcome        |            | SBA |     |      |     |     |     |
| Measures**     |            | Ann |     |      |     |     |     |
|                |            | ual |     |      |     |     |     |
|                |            | O   |     |      |     |     |     |
|                |            | utc |     |      |     |     |     |
|                |            | ome |     |      |     |     |     |
|                |            | M   |     |      |     |     |     |
|                |            | eas |     |      |     |     |     |
|                |            | ure |     |      |     |     |     |
|                |            | s** |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
|                |            | *   | *   | **FY | *   | *   | *   |
|                |            | *FY | *FY | 2002 | *FY | *FY | *FY |
|                |            | 2   | 2   | Actu | 2   | 2   | 2   |
|                |            | 000 | 001 | al** | 003 | 004 | 005 |
|                |            | Ac  | Ac  |      | Ac  | Goa | Goa |
|                |            | tua | tua |      | tua | l** | l** |
|                |            | l** | l** |      | l** |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| 3.1.1          |            | N/  | N/A | N/A  | N/A | 75% | 76% |
| Percentage of  |            | A[^ |     |      |     |     |     |
| small          |            | 32] |     |      |     |     |     |
| businesses     |            |     |     |      |     |     |     |
| operational 6  |            |     |     |      |     |     |     |
| months after   |            |     |     |      |     |     |     |
| Economic       |            |     |     |      |     |     |     |
| Injury         |            |     |     |      |     |     |     |
| Disaster Loan  |            |     |     |      |     |     |     |
| (EIDL)         |            |     |     |      |     |     |     |
| disbursement.  |            |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| 3.1.2          |            | N/A | N/A | N/A  | N/A | 50% | 55% |
| Percentage of  |            |     |     |      |     |     |     |
| businesses     |            |     |     |      |     |     |     |
| receiving      |            |     |     |      |     |     |     |
| financial      |            |     |     |      |     |     |     |
| assistance to  |            |     |     |      |     |     |     |
| repair or      |            |     |     |      |     |     |     |
| replace        |            |     |     |      |     |     |     |
| damaged        |            |     |     |      |     |     |     |
| property       |            |     |     |      |     |     |     |
| restored       |            |     |     |      |     |     |     |
| within 6       |            |     |     |      |     |     |     |
| months of      |            |     |     |      |     |     |     |
| final loan     |            |     |     |      |     |     |     |
| disbursement.  |            |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| 3.1.3          |            | N/A | N/A | N/A  | N/A | 70% | 73% |
| Percentage of  |            |     |     |      |     |     |     |
| individuals    |            |     |     |      |     |     |     |
| receiving      |            |     |     |      |     |     |     |
| financial      |            |     |     |      |     |     |     |
| assistance to  |            |     |     |      |     |     |     |
| repair or      |            |     |     |      |     |     |     |
| replace        |            |     |     |      |     |     |     |
| di             |            |     |     |      |     |     |     |
| saster-damaged |            |     |     |      |     |     |     |
| homes have     |            |     |     |      |     |     |     |
| restored their |            |     |     |      |     |     |     |
| property       |            |     |     |      |     |     |     |
| within 6       |            |     |     |      |     |     |     |
| months of      |            |     |     |      |     |     |     |
| final          |            |     |     |      |     |     |     |
| disbursement   |            |     |     |      |     |     |     |
| (Homeowners).  |            |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| **SBA Output   |            | **  |     |      |     |     |     |
| Measures**     |            | SBA |     |      |     |     |     |
|                |            | Ann |     |      |     |     |     |
|                |            | ual |     |      |     |     |     |
|                |            | Out |     |      |     |     |     |
|                |            | put |     |      |     |     |     |
|                |            | M   |     |      |     |     |     |
|                |            | eas |     |      |     |     |     |
|                |            | ure |     |      |     |     |     |
|                |            | s** |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
|                |            | *   | *   | **FY | *   | *   | *   |
|                |            | *FY | *FY | 2002 | *FY | *FY | *FY |
|                |            | 2   | 2   | Actu | 2   | 2   | 2   |
|                |            | 000 | 001 | al** | 003 | 004 | 005 |
|                |            | Ac  | Ac  |      | Ac  | Goa | Goa |
|                |            | tua | tua |      | tua | l** | l** |
|                |            | l** | l** |      | l** |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| Applications   |            | 1   | 1   | 88   | 1   | N/A | N/A |
| Processed      |            | 06, | 58, | ,837 | 02, |     |     |
|                |            | 442 | 104 |      | 278 |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| Number of      |            | 28, | 48, | 21   | 25, | N/A | N/A |
| Original Loans |            | 218 | 852 | ,829 | 856 |     |     |
| Approved       |            |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| **SBA Cost     |            | **  |     |      |     |     |     |
| (\$000)**      |            | SBA |     |      |     |     |     |
|                |            | Ann |     |      |     |     |     |
|                |            | ual |     |      |     |     |     |
|                |            | C   |     |      |     |     |     |
|                |            | ost |     |      |     |     |     |
|                |            | (\$ |     |      |     |     |     |
|                |            | 000 |     |      |     |     |     |
|                |            | )** |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
|                |            | *   | *   | **FY | *   | *   | *   |
|                |            | *FY | *FY | 2002 | *FY | *FY | *FY |
|                |            | 2   | 2   | Actu | 2   | 2   | 2   |
|                |            | 000 | 001 | al** | 003 | 004 | 005 |
|                |            | Ac  | Ac  |      | Ac  | Goa | Goa |
|                |            | tua | tua |      | tua | l** | l** |
|                |            | l** | l** |      | l** |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| Disaster       |            | \$2 | \$2 | \    | \$2 | \$2 | \$2 |
| Assistance     |            | 93, | 77, | $346 | 70, | 31, | 42, |
|                |            | 822 | 074 | ,723 | 377 | 775 | 212 |
+----------------+------------+-----+-----+------+-----+-----+-----+
| **Program      |            |     |     |      |     |     |     |
| Annual Output  |            |     |     |      |     |     |     |
| Measures**     |            |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| **SBA          | **Output   | *   | *   | **FY | *   | *   | *   |
| Programs**     | Measures** | *FY | *FY | 2002 | *FY | *FY | *FY |
|                |            | 2   | 2   | Actu | 2   | 2   | 2   |
|                |            | 000 | 001 | al** | 003 | 004 | 005 |
|                |            | Ac  | Ac  |      | Ac  | Goa | Goa |
|                |            | tua | tua |      | tua | l** | l** |
|                |            | l** | l** |      | l** |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
| Disaster Loan  | Field      | 1   | 1   | 99%  | 1   | 95% | 95% |
| Making         | presence   | 00% | 00% |      | 00% |     |     |
|                | in 3 days  |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
|                | Ap         | 1   | 1   | 88   | 1   | N/A | N/A |
|                | plications | 06, | 58, | ,837 | 02, |     |     |
|                |            | 442 | 104 |      | 278 |     |     |
|                | processed  |     |     |      |     |     |     |
|                | or         |     |     |      |     |     |     |
|                |            |     |     |      |     |     |     |
|                | modified   |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
|                | Number of  | 28, | 48, | 21   | 25, | N/A | N/A |
|                | Original   | 218 | 852 | ,829 | 856 |     |     |
|                | Loans      |     |     |      |     |     |     |
|                | Approved   |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
|                | Initial    | N/A | N/A | 96%  | 98. | 95% | 95% |
|                | di         |     |     |      | 90% |     |     |
|                | sbursement |     |     |      |     |     |     |
|                | in 5 days  |     |     |      |     |     |     |
|                | (all       |     |     |      |     |     |     |
|                | loans)     |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
|                | Ap         | 91% | 94% | 96%  | 99% | N/A | N/A |
|                | plications |     |     |      |     |     |     |
|                | processed  |     |     |      |     |     |     |
|                | in 21 days |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+
|                | \# of days | N/A | N/A | N/A  | N/A | 18  | 16  |
|                | to process |     |     |      |     |     |     |
|                | 85% of     |     |     |      |     |     |     |
|                | home loan  |     |     |      |     |     |     |
|                | ap         |     |     |      |     |     |     |
|                | plications |     |     |      |     |     |     |
+----------------+------------+-----+-----+------+-----+-----+-----+

  ------------------ --------------- ------------- ------------- ------------- ------------- ----------- -----------
  **Program Annual                                                                                       
  Output Measures**                                                                                      

  **SBA Programs**   **Output        **FY 2000     **FY 2001     **FY 2002     **FY 2003     **FY 2004   **FY 2005
                     Measures**      Actual**      Actual**      Actual**      Actual**      Goal**      Goal**

  Disaster Loan      \# of days to   N/A           N/A           N/A           N/A           20          19
  Making Cont'd.     process 85% of                                                                      
                     business loan                                                                       
                     applications                                                                        

                     \# of days to   N/A           N/A           N/A           N/A           20          19
                     process 85% of                                                                      
                     EIDL loan                                                                           
                     applications                                                                        

                     Percentage of   N/A           N/A           N/A           N/A           80%         82%
                     Renters                                                                             
                     restored within                                                                     
                     6 months after                                                                      
                     final                                                                               
                     disbursement.                                                                       

                     Mitigation      N/A           N/A           N/A           N/A           100%        100%
                     training                                                                            

                     Increase        N/A           N/A           N/A           N/A           50%         70%
                     participation                                                                       
                     in mitigation                                                                       

                     **Total         **106,442**   **158,104**   **88,837**    **102,278**   **N/A**     **N/A**
                     Applications                                                                        
                     Processed**                                                                         

                     **\# Original   **28,218**    **48,852**    **21,829**    **25,856**    **N/A**     **N/A**
                     Loans                                                                               
                     Approved**                                                                          

  **Program Annual                                                                                       
  Outcome Measures**                                                                                     

  **SBA Programs**   **Outcome       **FY 2000     **FY 2001     **FY 2002     **FY 2003     **FY 2004   **FY 2005
                     Measures**      Actual**      Actual**      Actual**      Actual**      Goal**      Goal**

  3.1.1 Percentage                                                                                       
  of small                                                                                               
  businesses                                                                                             
  operational 6                                                                                          
  months after                                                                                           
  Economic Injury                                                                                        
  Disaster Loan                                                                                          
  (EIDL)                                                                                                 
  disbursement.                                                                                          

                                     N/A           N/A           N/A           N/A           75%         76%

  3.1.2 Percentage                                                                                       
  of businesses                                                                                          
  receiving                                                                                              
  financial                                                                                              
  assistance to                                                                                          
  repair or replace                                                                                      
  damaged property                                                                                       
  restored within 6                                                                                      
  months of final                                                                                        
  loan disbursement.                                                                                     

                                     N/A           N/A           N/A           N/A           50%         55%

  3.1.3 Percentage                                                                                       
  of individuals                                                                                         
  receiving                                                                                              
  financial                                                                                              
  assistance to                                                                                          
  repair or replace                                                                                      
  disaster-damaged                                                                                       
  homes have                                                                                             
  restored their                                                                                         
  property within 6                                                                                      
  months of final                                                                                        
  disbursement                                                                                           
  (Homeowners).                                                                                          

                                     N/A           N/A           N/A           N/A           70%         73%

  **Program Annual                                                                                       
  Cost                                                                                                   
  (\$000)**[^33]                                                                                         

  **SBA Programs**   **Cost          **FY 2000     **FY 2001     **FY 2002     **FY 2003     **FY 2004   **FY 2005
                     Measures**      Actual**      Actual**      Actual**      Actual**      Goal**      Goal**

                     Total Program   \$293,822     \$277,074     \$346,723     \$270,377     \$231,775   \$242,212
                     Cost (\$000)                                                                        

                     Cost Per Loan   \$9,136       \$4,929       \$14,267      \$9,152       N/A         N/A
                     Made                                                                                

                     Disaster Loan   \$83,929      \$88,190      \$94,369      \$118,345     \$107,606   \$110,215
                     Making (\$000)                                                                      

                     Disaster Loan   \$29,523      \$29,019      \$26,495      \$31,093      \$29,360    \$30,110
                     Servicing                                                                           
                     (\$000)                                                                             

                     Loan Subsidy    \$173,869     \$152,604     \$217,055     \$118,295     \$93,507    \$101,887
                     Cost Actual                                                                         
                     (\$000)[^34]                                                                        

                     Asset Sales     \$6,501       \$7,261       \$8,804       \$2,644       \$1,302     \$0
                     (\$000)                                                                             

                     Loan Subsidy    22.20%        17.46%        17.19%        15.17%        11.88%      12.86%
                     Rate [^35]                                                                          

                     Loan Program    \$783,184     \$874,018     \$1,262,622   \$779,850     \$786,801   \$792,278
                     Level (Net)                                                                         
                     (\$000)                                                                             
  ------------------ --------------- ------------- ------------- ------------- ------------- ----------- -----------

+-----------------+------------+-----+-----+-----+-----+-----+-----+
| U.S. Small      |            |     |     |     |     |     |     |
| Business        |            |     |     |     |     |     |     |
| Administration  |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| ### RESULT      |            |     |     |     |     |     |     |
| S AND RESOURCES |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
|                 |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| **Strategic     |            |     |     |     |     |     |     |
| Goal 3. Restore |            |     |     |     |     |     |     |
| Homes and       |            |     |     |     |     |     |     |
| Businesses      |            |     |     |     |     |     |     |
| Affected by     |            |     |     |     |     |     |     |
| Disaster.**     |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
|                 |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| **Long Term     |            |     |     |     |     |     |     |
| Objective 3.2   |            |     |     |     |     |     |     |
| Customer        |            |     |     |     |     |     |     |
| Service-Provide |            |     |     |     |     |     |     |
| courteous and   |            |     |     |     |     |     |     |
| professional    |            |     |     |     |     |     |     |
| customer        |            |     |     |     |     |     |     |
| service.**      |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
|                 |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA Outcome   |            | **  |     |     |     |     |     |
| Measures**      |            | SBA |     |     |     |     |     |
|                 |            | Ann |     |     |     |     |     |
|                 |            | ual |     |     |     |     |     |
|                 |            | O   |     |     |     |     |     |
|                 |            | utc |     |     |     |     |     |
|                 |            | ome |     |     |     |     |     |
|                 |            | M   |     |     |     |     |     |
|                 |            | eas |     |     |     |     |     |
|                 |            | ure |     |     |     |     |     |
|                 |            | s** |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
|                 |            | *   | *   | *   | *   | *   | *   |
|                 |            | *FY | *FY | *FY | *FY | *FY | *FY |
|                 |            | 2   | 2   | 2   | 2   | 2   | 2   |
|                 |            | 000 | 001 | 002 | 003 | 004 | 005 |
|                 |            | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|                 |            | tua | tua | tua | tua | l** | l** |
|                 |            | l** | l** | l** | l** |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| 3.2.1 Provide   |            | N/  | N/A | N/A | N/A | 70. | 70. |
| courteous,      |            | A[^ |     |     |     | 00% | 50% |
| professional    |            | 36] |     |     |     |     |     |
| and customer    |            |     |     |     |     |     |     |
| friendly        |            |     |     |     |     |     |     |
| disaster        |            |     |     |     |     |     |     |
| program         |            |     |     |     |     |     |     |
| delivery to     |            |     |     |     |     |     |     |
| loan applicants |            |     |     |     |     |     |     |
| as measured by  |            |     |     |     |     |     |     |
| ACSI.           |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA Output    |            | **  |     |     |     |     |     |
| Measures**      |            | SBA |     |     |     |     |     |
|                 |            | Ann |     |     |     |     |     |
|                 |            | ual |     |     |     |     |     |
|                 |            | Out |     |     |     |     |     |
|                 |            | put |     |     |     |     |     |
|                 |            | M   |     |     |     |     |     |
|                 |            | eas |     |     |     |     |     |
|                 |            | ure |     |     |     |     |     |
|                 |            | s** |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
|                 |            | *   | *   | *   | *   | *   | *   |
|                 |            | *FY | *FY | *FY | *FY | *FY | *FY |
|                 |            | 2   | 2   | 2   | 2   | 2   | 2   |
|                 |            | 000 | 001 | 002 | 003 | 004 | 005 |
|                 |            | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|                 |            | tua | tua | tua | tua | l** | l** |
|                 |            | l** | l** | l** | l** |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| 3.2.1 Provide   |            | N/A | N/A | N/A | N/A | 70. | 70. |
| courteous,      |            |     |     |     |     | 00% | 50% |
| professional    |            |     |     |     |     |     |     |
| and customer    |            |     |     |     |     |     |     |
| friendly        |            |     |     |     |     |     |     |
| disaster        |            |     |     |     |     |     |     |
| program         |            |     |     |     |     |     |     |
| delivery to     |            |     |     |     |     |     |     |
| loan applicants |            |     |     |     |     |     |     |
| as measured by  |            |     |     |     |     |     |     |
| ACSI.           |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
|                 |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| **Program       |            |     |     |     |     |     |     |
| Annual Output   |            |     |     |     |     |     |     |
| Measures**      |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA           | **Output   | *   | *   | *   | *   | *   | *   |
| Programs**      | Measures** | *FY | *FY | *FY | *FY | *FY | *FY |
|                 |            | 2   | 2   | 2   | 2   | 2   | 2   |
|                 |            | 000 | 001 | 002 | 003 | 004 | 005 |
|                 |            | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|                 |            | tua | tua | tua | tua | l** | l** |
|                 |            | l** | l** | l** | l** |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| Disaster        | 3.2.1      | N/A | N/A | N/A | N/A | 70. | 70. |
| Assistance Loan | Provide    |     |     |     |     | 00% | 50% |
| Making          | courteous, |     |     |     |     |     |     |
|                 | pr         |     |     |     |     |     |     |
|                 | ofessional |     |     |     |     |     |     |
|                 | and        |     |     |     |     |     |     |
|                 | customer   |     |     |     |     |     |     |
|                 | friendly   |     |     |     |     |     |     |
|                 | disaster   |     |     |     |     |     |     |
|                 | program    |     |     |     |     |     |     |
|                 | delivery   |     |     |     |     |     |     |
|                 | to loan    |     |     |     |     |     |     |
|                 | applicants |     |     |     |     |     |     |
|                 | as         |     |     |     |     |     |     |
|                 | measured   |     |     |     |     |     |     |
|                 | by ACSI.   |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
|                 | **Total**  | *   | *   | *   | *   | *   | *   |
|                 |            | *N/ | *N/ | *N/ | *N/ | *70 | *70 |
|                 |            | A** | A** | A** | A** | .00 | .50 |
|                 |            |     |     |     |     | %** | %** |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| **Program       |            |     |     |     |     |     |     |
| Annual Outcome  |            |     |     |     |     |     |     |
| Measures**      |            |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| **SBA           | **Outcome  | *   | *   | *   | *   | *   | *   |
| Programs**      | Measures** | *FY | *FY | *FY | *FY | *FY | *FY |
|                 |            | 2   | 2   | 2   | 2   | 2   | 2   |
|                 |            | 000 | 001 | 002 | 003 | 004 | 005 |
|                 |            | Ac  | Ac  | Ac  | Ac  | Goa | Goa |
|                 |            | tua | tua | tua | tua | l** | l** |
|                 |            | l** | l** | l** | l** |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
| Disaster        | 3.2.1      | N/A | N/A | N/A | N/A | 70. | 70. |
| Assistance Loan | Provide    |     |     |     |     | 00% | 50% |
| Making          | courteous, |     |     |     |     |     |     |
|                 | pr         |     |     |     |     |     |     |
|                 | ofessional |     |     |     |     |     |     |
|                 | and        |     |     |     |     |     |     |
|                 | customer   |     |     |     |     |     |     |
|                 | friendly   |     |     |     |     |     |     |
|                 | disaster   |     |     |     |     |     |     |
|                 | program    |     |     |     |     |     |     |
|                 | delivery   |     |     |     |     |     |     |
|                 | to loan    |     |     |     |     |     |     |
|                 | applicants |     |     |     |     |     |     |
|                 | as         |     |     |     |     |     |     |
|                 | measured   |     |     |     |     |     |     |
|                 | by ACSI.   |     |     |     |     |     |     |
+-----------------+------------+-----+-----+-----+-----+-----+-----+
|                 | **Total**  | *   | *   | *   | *   | *   | *   |
|                 |            | *N/ | *N/ | *N/ | *N/ | *70 | *70 |
|                 |            | A** | A** | A** | A** | .00 | .50 |
|                 |            |     |     |     |     | %** | %** |
+-----------------+------------+-----+-----+-----+-----+-----+-----+

**[U.S. Small Business Administration]{.smallcaps}**

**[Office of the Inspector General]{.smallcaps}**

**[FY 2005 Budget Request]{.smallcaps}**

**[Congressional Justification]{.smallcaps}**

**February 2, 2004**

# [OIG Mission]{.smallcaps}

Under the authority and in fulfillment of the Inspector General Act of
1978, as amended (IG Act), the Inspector General is committed to support
SBA in its statutory mission to maintain and strengthen the Nation\'s
economy by aiding, counseling, assisting, and protecting the interests
of small businesses, and by helping individuals and businesses recover
from disasters.

# [OIG Vision for FY 2003 through FY 2007]{.smallcaps}

SBA will have efficient, effective, results-oriented, integrity-based
programs that maximize use of safe and secure information technology in
its operations, and will have minimal losses from fraud, abuse,
erroneous payments, and inadequate processes.  OIG will be an effective
catalyst to help SBA achieve this goal.

# [Table of Contents]{.smallcaps}

[[OIG Mission]{.smallcaps} i](#oig-mission)

[[OIG Vision for FY 2003 through FY 2007]{.smallcaps}
i](#oig-vision-for-fy-2003-through-fy-2007)

[[Table of Contents]{.smallcaps} ii](#table-of-contents)

[[Executive]{.smallcaps} [Summary]{.smallcaps}
iii](#executive-summary-1)

[[Budget Highlights]{.smallcaps} 1](#budget-highlights)

[[Highlights of FY 2003 Full-Year Accomplishments]{.smallcaps}
9](#highlights-of-fy-2003-full-year-accomplishments)

[[Appropriations Language]{.smallcaps} 11](#appropriations-language)

[[Objectives and Intermediate Outcomes]{.smallcaps}
12](#objectives-and-intermediate-outcomes)

[[Performance Plan Alignment]{.smallcaps}
19](#performance-plan-alignment)

[[Performance Measurement Limitations]{.smallcaps}
20](#performance-measurement-limitations)

[[Data Collection and Verification]{.smallcaps}
21](#data-collection-and-verification)

[[Resources and Operational Responsibilities]{.smallcaps}
22](#resources-and-operational-responsibilities)

# [Executive]{.smallcaps} [Summary]{.smallcaps}

The following budget justification for FY 2005 for the U.S. Small
Business Administration's (SBA) Office of the Inspector General (OIG)
links needed resources with anticipated outcomes. The OIG has aligned
resources to each of its five strategic goals by using OIG's five-year
strategic plan as the basis for this request.

Using its experience over the last few years, OIG estimated the total
resources needed to fulfill its statutory requirements. Concurrently, we
developed a list of proposed projects to address various strategies
within each goal. After assessing each project's anticipated impact, we
ranked each in order of priority. The projects with the highest priority
and highest anticipated impact comprise this justification.

**Budget in Summary**

The OIG is requesting a total of \$15 million for FY 2005, a \$1.47
million increase over the FY 2004 Omnibus Appropriations Bill. This
amount funds our mandatory functions and includes a limited number of
pro-active projects to address growing concerns voiced by the Agency and
its stakeholders. Specifically, OIG is requesting \$14.5 million in
direct appropriations and \$0.5 million to be transferred from SBA's
Disaster Loan Program account for work on disaster programs.

Rather than applying an inflationary factor to the FY 2003 operating
budget (i.e., baseline budgeting), OIG instead utilized the zero-based
budgeting method, examined its mandatory requirements, and assigned
necessary resources to each. By utilizing discretion to achieve
efficiencies where possible, OIG was then able to choose high priority
and high impact proactive projects to further achieve its strategic
goals.

The requested increase in funding for FY 2005 is mainly attributable to
three pressing areas: an anticipated increase in the number of audits
and investigations of defaulted September 11^th^ Disaster loans; a
proactive project to address a growing concern regarding loan fraud by
non-citizen Section 7(a) borrowers; and the increasing cost of the
Financial Statement Audit contract.

[]{.mark}

[September 11^th^ Disaster Loans]{.underline}. As a result of survey
work performed in FY 2003, the OIG has detected major areas of potential
fraud connected with in the Disaster Assistance Economic Injury loans
made as a result of the terrorists' attacks of September 11, 2001.
Preliminary screening of defaulted September 11^th^ loans found 40
percent with strong indicators that the borrower committed fraud. The
OIG is participating on a task force with the U.S. Attorney's office in
New York City and other agencies. The New York City area loans have a
two-year repayment deferment, so we expect a significant number of
defaults in the first quarter of FY 2004 and beyond. It will take years
to fully investigate and prosecute the individuals who fraudulently
obtained disaster loans.

[]{.mark}

[Non-Citizen Section 7(a) Loans]{.underline}. A second major area of OIG
focus is the abuse found in the area of loans made to ineligible
borrowers, including illegal aliens. Current investigations are finding
that borrowers and loan packagers of foreign descent are participating
in well-organized multi-loan schemes, where misrepresentations are made.
The loans default quickly and the loan proceeds disappear. OIG audits
continue to show a problem with ineligible loans resulting in millions
of dollars in losses to taxpayers.  As more and smaller loans are
guaranteed by SBA using expedited processing, this problem will likely
increase significantly. With current resources, OIG can only review a
small percentage of defaulted loans.

[]{.mark}

[Financial Statement Audit]{.underline}. With higher industry standards
brought on by the Sarbanes-Oxley Act, private companies expect to pay
over 35 percent more in audit fees. These higher standards will also
affect the cost the Federal government incurs for financial statement
audits. Add in the complexity of SBA's credit programs, and the cost of
performing the SBA's FY 2005 Financial Statement Audit is likely to
increase significantly. This significant increase in the cost of a
mandatory function will impact our ability to perform important
proactive work unless our funding level is also increased.

**Achieving OIG's Vision (FY 2003 -- 2007 Strategic Goals)**

The table below shows, for each strategic goal, the resources needed in
FY 2005 to achieve the anticipated outcomes over the next five years.

+----------------------+----------------------------------+------------+
| **Strategic Goal**   | **Anticipated Outcomes**         | **FY 2005  |
|                      |                                  | Funding    |
|                      |                                  | Request**  |
+----------------------+----------------------------------+------------+
| *Goal 1: Prevent     | -   Fraud and unnecessary losses | \$7.68     |
| fraud and            |     are reduced (stratified by   | million    |
| unnecessary losses   |     types of loans)              |            |
| in SBA programs*     |                                  |            |
|                      | -   SBA internal control         |            |
|                      |     environment is strengthened  |            |
|                      |     and appropriately structured |            |
+----------------------+----------------------------------+------------+
| *Goal 2: Improve the | -   SBA has more effective       | \$3.06     |
| accuracy of and the  |     operations and improved      | million    |
| security over SBA    |     decision-making              |            |
| accounting and       |                                  |            |
| management           | -   Improved ability to monitor  |            |
| information,         |     and evaluate SBA performance |            |
| including            |                                  |            |
| performance data*    | -   Improved public confidence   |            |
|                      |     in SBA's operations          |            |
+----------------------+----------------------------------+------------+
| *Goal 3: Assist SBA  | -   Improved public confidence   | \$1.25     |
| in improving its     |     in SBA's Government          | million    |
| small business       |     Contracting and Business     |            |
| development and      |     Development programs and     |            |
| government           |     services                     |            |
| contracting          |                                  |            |
| programs*            | -   Improved efficiency and      |            |
|                      |     effectiveness in SBA's       |            |
|                      |     delivery of entrepreneurial  |            |
|                      |     assistance to small          |            |
|                      |     businesses                   |            |
+----------------------+----------------------------------+------------+
| *Goal 4: Assist SBA  | -   Management challenges        | \$1.22     |
| management in        |     identified by OIG are        | million    |
| identifying and      |     addressed and resolved by    |            |
| resolving persistent |     SBA management               |            |
| and emerging         |                                  |            |
| management issues*   | -   New risks are identified as  |            |
|                      |     they emerge and resources    |            |
|                      |     are devoted to addressing    |            |
|                      |     them                         |            |
+----------------------+----------------------------------+------------+
| *Goal 5: Strengthen  | -   Improved timeliness leading  | \$1.79     |
| our ability to       |     to greater impact            | million    |
| identify and have    |                                  |            |
| maximum impact on    | -   Greater sharing of           |            |
| the most significant |     information within OIG       |            |
| SBA issues*          |                                  |            |
|                      | -   IT investments fully support |            |
|                      |     operations and facilitate    |            |
|                      |     communications, data         |            |
|                      |     analysis and knowledge       |            |
|                      |     management                   |            |
|                      |                                  |            |
|                      | -   Organizational structure     |            |
|                      |     that provides best           |            |
|                      |     utilization of OIG resources |            |
+----------------------+----------------------------------+------------+
| ***[T                |                                  | **\$15.0   |
| otal]{.smallcaps}*** |                                  | million**  |
+----------------------+----------------------------------+------------+

# [Budget Highlights]{.smallcaps}

  ------------------------- ---------- ----------- ----------- -------------- ----------
  (\$ in Millions)          **FY 2003  **FY 2004   **FY 2005   **Difference   
                            Actual**   Enacted**   Request**   from FY 2004** 

  Total Budget Authority    \$12.98    \$13.53     \$15.00     +\$1.47        +11%
  (BA)                                                                        

  *Mandatory                *N/A*      *\$11.61*   *\$12.31*   *+\$0.7*       *+6.0%*
  Projects/Functions*                                                         

  *Proactive                *N/A*      *\$1.92*    *\$2.69*    *+\$0.77*      *+40.1%*
  Projects/Functions*                                                         

  Full-Time-Equivalents     100        103         103         0              0
  (FTE)                                                                       
  ------------------------- ---------- ----------- ----------- -------------- ----------

The funding levels for each strategic goal are divided into two main
categories: mandatory projects or functions as prescribed by various
statutes; and proactive projects or functions that will further OIG's
achievement of its strategic goals. Funding for each project or function
includes FTE costs as well as necessary travel, supplies, contracts,
etc. required for completion. The cost per FTE assumes a three percent
pay raise effective in January 2005 and does not include funding for
accrual and pension benefits.

**Goal 1: Prevent fraud and unnecessary losses in SBA programs**

SBA has a wide range of programs designed to help small businesses gain
access to capital, participate in the Federal procurement market, and
better plan and manage business operations. Approximately 75 percent of
SBA's resources are devoted to credit programs. Chief among these is the
Section 7(a) program \-- SBA's largest lending program and its primary
vehicle for providing small businesses with access to credit. In FY
2002, Section 7(a) loan approvals totaled over \$11.1 billion and total
outstanding loans totaled over \$37.3 billion. Another key SBA lending
program is the disaster loan program. It is the primary form of Federal
assistance for non-farm, individuals, and businesses that suffer
disaster losses. This program is particularly vulnerable due to the need
to expedite processing of disaster loans. In FY 2002, the SBA approved
over \$1.3 billion in disaster loans; outstanding disaster loans totaled
over \$3.8 billion.

To ensure that these and other SBA programs meet their objectives,
comply with applicable laws and regulations, and protect the
government's assets, appropriate internal controls must be in place.
Unfortunately, these programs have had longstanding internal control
problems, resulting in fraud and unnecessary losses. Moreover, these
programs are being reengineered. Although this will create greater risks
during the transition period, it will also provide an opportunity to
take action to ensure that prior control weaknesses are addressed.

  ----------------------------------------------------- -----------------
  Funding for Mandatory Projects/Functions              \$6.99 million

  Funding for Proactive Projects/Functions              \$0.78 million

  Total for Goal 1                                      \$7.68 million
  ----------------------------------------------------- -----------------

**FY 2005 Activities**

Goal 1 has the most mandatory projects or functions -- attributable
mainly to OIG's statutory focus on the detection and prevention of
fraud, waste, and abuse. Included in this amount is \$700,000 for the
name check program to verify the character of borrowers and other
program participants; \$6,250,000 for investigation of and prosecutorial
support for cases alleging criminal and civil violations; and \$600,000
for audits of SBA programs and participants requested by the Agency,
Congress, or other stakeholders.

Among the proactive projects included in the request for Goal 1 are
audits of the SBA business loan and disaster assistance loan programs to
identify erroneous payments. In the Section 7(a) business loan program
we plan to select early defaulted loans made by major lenders that have
been identified as experiencing problems in complying with SBA
guaranteed loan requirements or in managing the SBA loan portfolio. Our
past work has identified a number of areas where lenders have not
effectively originated the loans, leading to early defaults, and SBA
controls and procedures were not effective in preventing erroneous
payments. The audits have identified significant areas of lender
noncompliance with prudent lending practices, which have resulted in
recommended and actual recoveries of erroneous payments. Historically,
OIG has achieved recoveries averaging in excess of \$200,000 per loan
from at least 50 percent of loans reviewed. OIG work has also led to
identifying opportunities for improved processes and monitoring by SBA
and helped to identify erroneous or improper payments.

The Loan Monitoring System (LMS) has the potential to collect
information on SBA's lending that the Agency has never before been able
to collect. As the Agency implements this new system, OIG proposes to
analyze the reliability of the data collected, as well as utilize the
data to profile SBA lending. For example, information on the delinquency
rates of lenders sorted by size and dollar value of loans in the
portfolio will identify lenders that should be monitored more closely.

Along the same lines, OIG will begin work in FY 2004 (to be continued in
FY 2005) on a project to sample Section 7(a) loan files to look for
incidents of undisclosed criminal histories, citizenship ineligibility,
and inappropriate use of funds. This initiative is meant to increase the
opportunities for identifying otherwise undisclosed fraud and other
vulnerabilities leading to improper payments and will help OIG in
planning future proactive work. Recent OIG investigations and
evaluations have disclosed agency vulnerabilities to fraud relating to
non-citizen borrowers. Specifically, we have identified conspiracies
involving SBA guaranteed loans and the potential diversion of funds
overseas. The OIG's work will focus on identifying instances of such
fraud and methods to better secure the integrity of SBA's loan programs.

In the Disaster Assistance loan program, we will continue to identify
the vulnerabilities in the Economic Injury loans made as a result of the
terrorist attacks of September 11, 2001. Audit work begun in FY 2003 has
identified possible fraud and other problems with early defaulted loans.
More specifically, approximately 40 percent of loans reviewed to date
show strong indicators of fraud. Disaster assistance loans
in geographical locations outside of New York City and Arlington,
Virginia, or their immediate surrounding communities, were deferred for
two years. Most of these loans will begin payment in FY 2004. We
anticipate numerous defaults and the workload will carry on for several
years.

As SBA implements its Workforce Transformation Plan, it will be
centralizing its loan liquidation functions. Collateral is a secondary
source for repayment of a loan and, as such, reduces the risk to SBA,
lenders, and the taxpayers. When collateral is sold through the
liquidation process, the SBA and lender share the proceeds, thus
reducing the loss that was incurred when the loan defaulted. SBA on
average recovers 50 percent of total loan value through the liquidation
process. The OIG will monitor and work with the Agency during this
transition to insure that proper procedures are set up to enable
adequate oversight of liquidation activities.

**Goal 2: Improve the accuracy of and the security over SBA accounting
and management information, including performance data**

For an entity to run and control its operations, it must have relevant,
reliable, and timely information and communications relating to internal
as well as external events. Information is needed throughout SBA to
achieve all of its objectives. While SBA has made some progress in
identifying and addressing problems with the accuracy and security of
its information, many significant problems remain.

In FY 2002, SBA had difficulty producing reliable day-to-day financial
and management information to support its operations. SBA received a
disclaimer of opinion on the audit of the FY 2002 financial statements
because SBA could not provide sufficient evidence to support amounts
reported for certain line items.

SBA implemented a new accounting system on October 1, 2001 that has not
lived up to its anticipated level of performance. The new system has a
number of computer security and application control weaknesses that will
require our continued review and oversight. The independent auditors
identified five material internal control weaknesses in their audit of
the FY 2002 financial statements. SBA continues to experience problems
in producing accurate and timely financial statements and has not
complied with Federal Financial Management Improvement Act requirements
for having a fully functioning financial management system.

SBA has also had difficulty developing appropriate and reliable
performance data to support its implementation of the Government
Performance and Results Act. In its FY 2002 annual performance and
accountability report, SBA acknowledged that the quality of the small
business counseling performance data is incomplete and unreliable.
Surveys used are inconsistent and not comparable and client responses
are often difficult to obtain. Because of this, SBA is unable to ensure
the validity and reliability of small business counseling performance
data and therefore provide adequate information to decision makers.

  ----------------------------------------------------- -----------------
  Funding for Mandatory Projects/Functions              \$2.41 million

  Funding for Proactive Projects/Functions              \$0.65 million

  Total for Goal 2                                      \$3.06 million
  ----------------------------------------------------- -----------------

**FY 2005 Activities**

With higher industry standards brought on by the Sarbanes-Oxley Act, and
the complexity of SBA's credit programs, the cost of performing the
SBA's FY 2005 Financial Statement Audit is likely to increase
significantly. Other statutorily mandated reviews include the annual
Federal Information Security Management Act (FISMA) evaluation and the
Federal Information Systems Control Audit Manual (FISCAM) review.

Proactive projects include audits to assess the controls and security of
SBA's computer operating system and network and a review to identify
ways to improve the quality of data collected through the loan
accounting and loan application tracking systems. Both systems play a
key role in SBA oversight of its \$50 billion portfolio and provide
information for performance measurement.

As the SBA and its resource partners increasingly rely on IT, the need
for close scrutiny of the security of IT systems has also increased. OIG
is planning a project in which qualified staff will audit the Agency's
main IT systems periodically. These audits will identify current IT
security weaknesses and determine whether the IT systems meet users'
needs and contain accurate data. As threats to disrupt cyber-based
systems continue to occur throughout the world, the Agency must take
steps to improve controls to prevent such disruptions and ensure the
continuity of mission critical operating systems.

SBA reports its performance and results achieved using data for the
Section 7(a), SBIC, and Disaster Assistance programs as the cornerstone
of the Agency's success for its annual budget. The President's
Management Agenda has identified budget and performance integration as a
key initiative. The OIG will conduct work to assess the quality of
selected components of SBA's performance data to determine its accuracy
and completeness. The results of the reviews will provide valuable
information to decision makers who rely on this information to assess
SBA's performance and accountability.

**Goal 3: Assist SBA in improving its small business development and
government contracting programs**

While the loan programs receive the largest portion of SBA's budget, a
significant portion of the Agency's efforts are directed at providing
assistance to small businesses to help them remain viable and grow. A
variety of organizations, including Small Business Development Centers,
One-Stop Capital Shops, and the Service Corps of Retired Executives,
receive SBA funding to provide counseling, training, and other services
to entrepreneurs. In addition, SBA operates the Section 8(a) program,
which was established to help develop minority small businesses.

The business development programs must provide both effective outreach
and service delivery to meaningfully help small businesses. A key
challenge for the Agency is evaluating how effectively its business
development partners are accomplishing these dual functions.

In addition, SBA needs to address specific issues related to the
effectiveness and management of the Section 8(a) and other contracting
programs, including the equitable distribution of contracting
opportunities among participants, criteria for determining economic
disadvantage, and rules for ensuring that eligible firms do not pass
contracts to non-eligible firms. SBA needs to improve its data on both
the business development and government contracting programs in order to
be able to measure their effectiveness. It will also need to analyze the
business processes involved in these programs to improve service
delivery and the Agency's ability to effectively monitor the results of
these programs. SBA's government contracting program is vulnerable to
creditability problems due to the lack of effective controls to ensure
information being relied on by Federal procuring agencies is maintained
accurately. SBA has relied on companies to self certify their status as
a small business without monitoring the accuracy of this information and
updating its web site to ensure it is accurate or reliable. In addition
the GSA schedule information is suspect and is being relied on to report
on the extent to which the small business goals are being met. GAO and
the OIG have work in progress that is raising questions concerning use
of this performance data to assess the success of the program. For
example, Federal procuring agencies are taking credit for contracts
dollars that are provided to large businesses as if the contracts were
benefiting small business.

  ----------------------------------------------------- -----------------
  Funding for Mandatory Projects/Functions              \$0.90 million

  Funding for Proactive Projects/Functions              \$0.35 million

  Total for Goal 3                                      \$1.25 million
  ----------------------------------------------------- -----------------

**FY 2005 Activities**

OIG will conduct audits and inspections to review the management and
performance of business development programs to determine whether they
are meeting the needs of small businesses and operating in an efficient
and effective manner. While the OIG does not have the resources to
review the effectiveness of large SBA programs, we do have the ability
to review the Agency's management of the programs (for efficiency) and
recommend ways in which to measure program effectiveness. OIG proposes
to begin a systematic review of the Agency's programs to provide the
Agency and its stakeholders with a broader range of OIG findings to
consider in making management and budgetary decisions.

**Goal 4: Assist SBA management in identifying and resolving persistent
and emerging management issues**

In response to congressional requests and the Reports Consolidation Act
of 2000, we annually develop a list of the most serious management
challenges facing SBA. Items listed represent areas that are
particularly vulnerable to fraud, waste, error, and mismanagement, or
otherwise pose a significant risk and generally have been the subject of
one or more OIG or GAO reports. Risks are often confirmed by fraud or
abuse found by our investigators. In addition, the Agency faces
challenges in addressing the President's Management Agenda, particularly
in the areas of financial management. One of our key goals over the next
5 years is to help SBA management resolve these issues as quickly and
efficiently as possible.

In addition, we must also be able to identify emerging risks and develop
strategies for incorporating appropriate action into our audit,
investigative, and inspection programs. For example, in conjunction with
its emphasis on results-based management, the Office of Management and
Budget established five Government-wide management goals in the areas
of:

-   Human Capital Management

-   Financial Management

-   E-Government

-   Competitive Sourcing

-   Budget and Performance Integration

During the performance period, we will monitor these and other
priorities and adjust our programs as needed.

  ----------------------------------------------------- -----------------
  Funding for Mandatory Projects/Functions              \$0.60 million

  Funding for Proactive Projects/Functions              \$0.62 million

  Total for Goal 4                                      \$1.22 million
  ----------------------------------------------------- -----------------

**FY 2005 Activities**

The Reports Consolidation Act of FY 2000 required each IG to identify
and report the most significant management challenges facing an agency
and to recommend corrective actions. This effort cuts across all of the
OIG divisions and is the cornerstone for achieving this strategic goal.
Inherent to this effort is an ongoing workload to identify emerging
issues and to follow-up on previously identified challenges. Much of the
information that populates the Most Significant Agency Management
Challenges Report may also be attributable to other OIG strategic goals.
In fulfilling this goal, OIG will focus on identifying existing or
potential vulnerabilities in SBA's high-risk activities and recommending
corrective action.

OIG will follow up on the GAO's work on SBA's Workforce Transformation
Plan by addressing any gaps in their ongoing review and evaluating the
macro effects of the transformation on program management.

OIG findings from past audits, investigations, inspections, and
evaluations can provide for more informed decisions about the
effectiveness of SBA programs. Continuing work begun in FY 2003, in FY
2005 OIG will assist the Agency and OMB in developing Program Assessment
Rating Tool (PART) reviews by cross-referencing OIG reports and legal
actions on PARTed programs to the PART questions. This targeted
information will provide an independent and objective perspective on the
answers to the PART questions, and highlight significant issues that
should be considered in a comprehensive program assessment.

[]{.mark}

Consistent with the mission of the OIG, auditors will review and provide
assurance to Congress and citizens who have special requests or
complaints about abuse and misuse of funds in SBA programs and
activities.

**Goal 5: Strengthen our ability to identify and have maximum impact on
the most significant SBA issues**

Our strategic goals are focused on the critical issues facing SBA. To be
successful in addressing these goals, however, we must address internal
management issues that are integral to the implementation of our
strategies. Issues regarding human capital, information technology, and
the resource allocation process have widespread implications for the
successful implementation of our strategies. Consequently, OIG has
developed an integrated, consolidated operating plan that reflects the
actions that each OIG function will take to support the goals and
strategies in the strategic plan.

  ----------------------------------------------------- -----------------
  Funding for Mandatory Projects/Functions              \$1.50 million

  Funding for Proactive Projects/Functions              \$0.29 million

  Total for Goal 5                                      \$1.79 million
  ----------------------------------------------------- -----------------

**FY 2005 Activities**

The IG Act requires each IG to report semiannually on the activities of
the office. A significant number of the mandatory projects and functions
in this goal are to fulfill this requirement. Specifically, the costs
include the FTE to compile and write the report, the management
information systems used to collect the data, and the review process to
ensure privacy and accuracy of information. Over \$734,000 of the funds
requested are for training for staff to maintain mandatory professional
certifications such as fire-arm, audit, and human resource
certifications. This amount includes estimated staff salaries, tuition,
and travel expenses.

One of the proactive projects in Goal 5 is the implementation of the OIG
Workforce Transformation Plan. Included in this project is funding to
address training and development needs, succession planning, and a
skills analysis to ensure the OIG organizational alignment supports
effective and efficient achievement of its mission.

**Resources**

  --------------------------- ------------------ ------------------ ------------------ -----------------
                              **FY 2003 Actual** **FY 2004          **FY 2005          **Inc/(Dec) vs.
                                                 Enacted**          Request**          FY 2004**

  New Budget Authority        \$12,422,000       \$13,000,000       \$14,500,000       \$1,500,000

  Carryover from Prior Fiscal \$171,160          \$171,160          \$0                \$(171,160)
  Year                                                                                 

  Carryover into Next Fiscal  \$(171,160)        \$0                \$0                \$0
  Year                                                                                 

  Transfer from Disaster      \$496,750          \$494,739          \$500,000          \$5,261

  Recoveries                  \$0                \$0                \$0                \$0

  Balance Expired             \$0                \$0                \$0                \$0

  Rescinded Funds --          \$(80,743)         \$(137,507)        \$0                \$137,507
  Appropriation                                                                        

  **Total Budget Authority**  **\$12,838,007**   **\$13,528,392**   **\$15,000,000**   **\$1,471,608**

  Full-Time Equivalent (FTE)  100                103                103                0
  --------------------------- ------------------ ------------------ ------------------ -----------------

# [Highlights of FY 2003 Full-Year Accomplishments]{.smallcaps} 

From October 1, 2002, through September 30, 2003, OIG's efforts resulted
in over \$28.6 million in cost avoidances and potential recoveries and
fines. The table below shows further details.

+--------------------------------------------------------+-------------+---+
| > **Office-wide Dollar Accomplishments**               |             |   |
+--------------------------------------------------------+-------------+---+
| > Potential Investigative Recoveries and Fines         | > \$7       |   |
|                                                        | ,300,829.00 |   |
+--------------------------------------------------------+-------------+---+
| > Loans Not Made as Result of Investigations and Name  | > \$18      |   |
| > Checks                                               | ,641,574.00 |   |
+--------------------------------------------------------+-------------+---+
| > Disallowed Costs Agreed to by Agency Management      | > \$1       |   |
|                                                        | ,582,748.00 |   |
+--------------------------------------------------------+-------------+---+
| > Recommendations that Funds Be Put to Better Use      | > \$1       |   |
| > Agreed to by Management                              | ,144,962.00 |   |
+--------------------------------------------------------+-------------+---+
| > **Total**                                            | > **\$28,6  |   |
|                                                        | 70,113.00** |   |
+--------------------------------------------------------+-------------+---+

OIG efforts can generally be broken down into two main categories:
Efficiency and Effectiveness of SBA Programs and Fraud Deterrence and
Detection in SBA Programs, as detailed below.

**Efficiency and Effectiveness of SBA Programs**

In FY 2003, OIG issued 43 reports that identified over \$5.9 million of
questioned costs, recommended funds for better use, and other
non-monetary recommendations to improve controls over SBA programs and
operations.

+-------------------------------------------------------+--------------+
| > **Efficiency and Effectiveness Activities**         |              |
+-------------------------------------------------------+--------------+
| > Reports Issued                                      | > 43         |
+-------------------------------------------------------+--------------+
| > Recommendations Issued                              | > 217        |
+-------------------------------------------------------+--------------+
| > Dollar Value of Costs Questioned                    | > \$         |
|                                                       | 5,485,564.00 |
+-------------------------------------------------------+--------------+
| > Dollar Value of Recommendations that Funds Be Put   | >            |
| > to Better Use                                       | \$442,915.00 |
+-------------------------------------------------------+--------------+
| > Collections as a Result of Questioned Costs         | > \$         |
|                                                       | 4,874,253.00 |
+-------------------------------------------------------+--------------+

+-------------------------------------------------------+--------------+
| > **Follow-up Activities**                            |              |
+-------------------------------------------------------+--------------+
| > Recommendations Closed                              | > 157        |
+-------------------------------------------------------+--------------+
| > Disallowed Costs Agreed to By Management            | > \$         |
|                                                       | 1,582,748.00 |
+-------------------------------------------------------+--------------+
| > Dollar Value of Recommendations that Funds Be Put   | > \$         |
| > to Better Use Agreed to by Management               | 1,144,962.00 |
+-------------------------------------------------------+--------------+
| > Unresolved Recommendations                          | > 49         |
+-------------------------------------------------------+--------------+

+-------------------------------------------------------+--------------+
| > **Legislation/Regulations/Standard Operating        |              |
| > Procedures (SOPs)/Other Reviews**                   |              |
+-------------------------------------------------------+--------------+
| > Legislation Reviewed                                | > 214        |
+-------------------------------------------------------+--------------+
| > Regulations Reviewed                                | > 27         |
+-------------------------------------------------------+--------------+
| > Standard Operating Procedures Reviewed              | > 10         |
+-------------------------------------------------------+--------------+
| > Other Issuances Reviewed\*                          | > 113        |
+-------------------------------------------------------+--------------+

\*This includes policy notices, procedural notices, Administrator's
action memoranda, and other communications, which frequently involve the
implementation of new programs and policies.

**Fraud Detection and Deterrence in SBA Programs**

+-----------------------------------------------------+---+----------+---+
| > **Summary of Indictments and Convictions**        |   |          |   |
+-----------------------------------------------------+---+----------+---+
| > Indictments from OIG Cases                        |   | > 44     |   |
+-----------------------------------------------------+---+----------+---+
| > Convictions from OIG Cases                        |   | > 32     |   |
+-----------------------------------------------------+---+----------+---+
| > **Summary of Recoveries and Management            |   |          |   |
| > Avoidances**                                      |   |          |   |
+-----------------------------------------------------+---+----------+---+
| > Potential Recoveries and Fines as a Result of OIG |   | > \$7,30 |   |
| > Investigations                                    |   | 0,829.00 |   |
+-----------------------------------------------------+---+----------+---+
| > Loans/Contracts Not Approved as a Result of OIG   |   | > \$6,05 |   |
| > Investigations                                    |   | 9,059.00 |   |
+-----------------------------------------------------+---+----------+---+
| > Loans/Contracts Not Approved as a Result of the   |   | >        |   |
| > Name Check Program                                |   |  \$12,58 |   |
|                                                     |   | 2,515.00 |   |
+-----------------------------------------------------+---+----------+---+
| > **Total**                                         |   | > **\    |   |
|                                                     |   | $25,942, |   |
|                                                     |   | 403.00** |   |
+-----------------------------------------------------+---+----------+---+
| **SBA Personnel Actions Taken as a Result of        |   |          |   |
| Investigations**                                    |   |          |   |
+-----------------------------------------------------+---+----------+---+
| > Dismissals                                        |   | > 0      |   |
+-----------------------------------------------------+---+----------+---+
| > Resignations/Retirements                          |   | > 2      |   |
+-----------------------------------------------------+---+----------+---+
| > Suspensions                                       |   | > 1      |   |
+-----------------------------------------------------+---+----------+---+
| > Reprimands                                        |   | > 1      |   |
+-----------------------------------------------------+---+----------+---+
| **Program Actions Taken as a Result of              |   |          |   |
| Investigations**                                    |   |          |   |
+-----------------------------------------------------+---+----------+---+
| > Suspensions                                       | > |          |   |
|                                                     |   |          |   |
|                                                     | 1 |          |   |
+-----------------------------------------------------+---+----------+---+
| > Debarments                                        | > |          |   |
|                                                     |   |          |   |
|                                                     | 1 |          |   |
+-----------------------------------------------------+---+----------+---+
| > Removals from Program                             | > |          |   |
|                                                     |   |          |   |
|                                                     | 1 |          |   |
+-----------------------------------------------------+---+----------+---+
| > Other Program Actions                             | > |          |   |
|                                                     |   |          |   |
|                                                     | 1 |          |   |
+-----------------------------------------------------+---+----------+---+
| **Summary of OIG Fraud Line Operation**             |   |          |   |
+-----------------------------------------------------+---+----------+---+
| > Total Fraud Line Calls/Letters                    | > |          |   |
|                                                     |   |          |   |
|                                                     | 7 |          |   |
|                                                     | 0 |          |   |
|                                                     | 1 |          |   |
+-----------------------------------------------------+---+----------+---+
| > Total Calls/Letters Referred to Investigations    | > |          |   |
| > Division                                          |   |          |   |
|                                                     | 2 |          |   |
|                                                     | 9 |          |   |
+-----------------------------------------------------+---+----------+---+
| > Total Calls/Letters Referred to Program Offices   | > |          |   |
| > or Other Federal Investigative Agencies           |   |          |   |
|                                                     | 6 |          |   |
|                                                     | 8 |          |   |
+-----------------------------------------------------+---+----------+---+
| > Total Calls/Letters with No Action Appropriate    | > |          |   |
|                                                     |   |          |   |
|                                                     | 6 |          |   |
|                                                     | 0 |          |   |
|                                                     | 4 |          |   |
+-----------------------------------------------------+---+----------+---+

# [Appropriations Language]{.smallcaps}

**[(]{.smallcaps}Departments of Commerce, Justice, and State, the
Judiciary,**

**and Related Agencies Appropriations Act[)]{.smallcaps}**

**Small Business Administration**

**[Office of Inspector General]{.smallcaps}**

*For necessary expenses of the Office of Inspector General in carrying
out the provisions of the Inspector General Act of 1978, as amended(5
U.S.C. app.),* *\$14,500,000.*

The budget proposes \$14.5 million in new budget authority and \$500
thousand transferred from the Disaster Loans Program account for a total
of \$15.0 million for the Office of the Inspector General (OIG) for
2005. This appropriation provides funds for agency-wide audit,
investigative, and inspection/evaluation functions to promote economy
and efficiency in agency operations and to prevent and detect fraud,
waste, and abuse.

#   {#section-2 .unnumbered}

# [Objectives and Intermediate Outcomes]{.smallcaps}

**Strategic Goal \# 1: Prevent fraud and unnecessary losses in SBA
programs**

Below are the anticipated outcomes for Goal 1, as identified in OIG's
Strategic Plan. The intermediate steps we will take to achieve these
outcomes make up OIG's Objectives and Intermediate Outcomes by which we
will measure our progress.

-   *Fraud and unnecessary losses are reduced*, *and*

-   *SBA internal control environment is strengthened and appropriately
    structured*.

***Objective 1.1: Detect fraud and erroneous payments, and identify and
recover losses***

Strategies OIG will employ include:

-   Give priority to investigations with broad potential Agency impact
    vs. those with a large number of potential indictments,

-   Screen defaulted loans to identify possible fraud or improper loan
    processing by lenders,

-   Conduct security reviews on all non-citizen borrowers and analyze
    data on non-citizen loans, and

-   Expand use of civil fraud process to increase potential recoveries.

  -------------- --------------------------------------- ------------ ------------ ------------
  **OIG-Wide                                             **FY 2003    **FY 2004    **FY 2005
  Intermediate                                           Estimate**   Estimate**   Estimate**
  Outcomes**                                                                       

  1.1.1          Percentage of closed cases resulting in 47%          49%          49%
                 criminal, civil, or administrative                                
                 action.                                                           

  1.1.2          Total fines and potential recoveries    43%          45%          47%
                 identified as a percentage of total                               
                 reported losses for those                                         
                 investigations.                                                   

  1.1.3          Total fines and potential recoveries    42%          43%          47%
                 identified as a percentage of total                               
                 reported losses for OIG caseload for                              
                 that period.                                                      

  1.1.4          Percentage of erroneous payments        85%          90%          90%
                 recovered versus erroneous payments                               
                 identified in audits and other reviews.                           
  -------------- --------------------------------------- ------------ ------------ ------------

***Objective 1.2: Prevent fraud and erroneous payments***

Strategies OIG will employ include:

-   Target areas of greatest vulnerability and identify control
    weaknesses,

-   Expand outreach with lenders and SBA officials to educate them on
    how to identify and prevent potential fraud,

-   Protect the integrity of SBA programs through denial of assistance
    to those found to be of poor character,

-   Analyze OIG information and work products to identify
    vulnerabilities, trends, and fraud patterns and convey findings and
    trends to SBA program officials and other OIG divisions for their
    use, and

-   Expand the use of civil fraud and suspension and debarment process
    as a deterrent to lenders and lender agents' misconduct.

  -------------- --------------------------------------- ------------ ------------ ------------
  **OIG-Wide                                             **FY 2003    **FY 2004    **FY 2005
  Intermediate                                           Estimate**   Estimate**   Estimate**
  Outcomes**                                                                       

  1.2.1          Percentage of all recommendations for   80%          85%          85%
                 preventing future fraud and unnecessary                           
                 losses accepted (Management Decisions)                            
                 by management or otherwise resolved                               
                 within 6 months of report issuance                                

  1.2.2          Percentage of recommendations for       85%          90%          90%
                 preventing future fraud and unnecessary                           
                 losses implemented by management within                           
                 agreed upon timeframe                                             

  1.2.3          Percentage of dollars in recommended    95%          95%          90%
                 funds to be put to better use accepted                            
                 by management or otherwise resolved                               
                 within 6 months of report issuance                                

  1.2.4          Number of borrowers or applicants       105          105          105
                 denied assistance as a result of OIG                              
                 character referrals                                               

  1.2.5          Dollar value of loans denied as a       \$27.0M      \$27.0M      \$27.0M
                 result of character referrals                                     
  -------------- --------------------------------------- ------------ ------------ ------------

**Strategic Goal \# 2: Improve the accuracy of and the security over SBA
accounting and management information, including performance data**

Below are the anticipated outcomes for Goal 2, as identified in OIG's
Strategic Plan. The intermediate steps we will take to achieve these
outcomes make up OIG's Objectives and Intermediate Outcomes by which we
will measure our progress.

-   *SBA has more effective operations and improved decision-making,*

-   *Improved ability to monitor and evaluate SBA performance, and*

-   *Improved public confidence in SBA's operations.*

***Objective 2.1: Improved controls to enable SBA's achievement of
Federal financial management objectives***

Strategies include:

-   Conduct annual financial statement audit, and

-   Conduct follow-up reviews to assess implementation of additional new
    financial systems or components to assess whether they support
    timely reporting and financial information for day to day decision
    making and other required performance.

  -------------- --------------------------------------- ------------ ------------ ------------
  **OIG-Wide                                             **FY 2003    **FY 2004    **FY 2005
  Intermediate                                           Estimate**   Estimate**   Estimate**
  Outcomes**                                                                       

  2.1.1          Percentage of all recommendations for   85%          85%          85%
                 improving the quality of financial                                
                 information accepted by management                                
                 (Management Decisions) or otherwise                               
                 resolved within 6 months of report                                
                 issuance.                                                         

  2.1.2          Percentage of recommendations for       80%          85%          85%
                 systemic changes and improved controls                            
                 implemented by management within agreed                           
                 upon timeframe.                                                   
  -------------- --------------------------------------- ------------ ------------ ------------

***Objective 2.2: Improved controls to ensure SBA's information systems
achieve Federal standards of security***

Strategies OIG will employ include:

-   For new systems development, convene divisions to discuss features
    needed in the systems to protect the integrity of the programs,

-   Conduct background checks on IT contractors both at headquarters and
    in the field, and

-   Participate on selected Agency project teams when new systems are
    developed.

  -------------- --------------------------------------- ------------ ------------ ------------
  **OIG-Wide                                             **FY 2003    **FY 2004    **FY 2005
  Intermediate                                           Estimate**   Estimate**   Estimate**
  Outcomes**                                                                       

  2.2.1          Percentage of all recommendations for   90%          95%          95%
                 improving the computer and information                            
                 security accepted by management                                   
                 (Management Decisions) or otherwise                               
                 resolved within 6 months of report                                
                 issuance.                                                         

  2.2.2          Percentage of recommendations for       75%          80%          80%
                 information system security and                                   
                 improved controls implemented by                                  
                 management within agreed upon                                     
                 timeframe.                                                        
  -------------- --------------------------------------- ------------ ------------ ------------

***Objective 2.3: Improved controls to ensure the quality and
reliability of SBA's key performance data***

Strategies OIG will employ include:

-   Evaluate Agency's activities in developing goals and performance
    measures to fulfill requirements of the Government Performance and
    Results Act (GPRA), including assessment of performance data
    quality,

-   Follow-up on prior GRPA audits to assess what SBA has done to
    implement the recommendations,

-   Select a statistical sample of the most critical data for selected
    key programs and determine the quality of data used to report on
    performance results

  -------------- --------------------------------------- ------------ ------------ ------------
  **OIG-Wide                                             **FY 2003    **FY 2004    **FY 2005
  Intermediate                                           Estimate**   Estimate**   Estimate**
  Outcomes**                                                                       

  2.3.1          Percentage of all recommendations for   60%          65%          65%
                 this goal that identify improved                                  
                 controls over data quality controls                               
                 accepted by management (Management                                
                 Decisions) or otherwise resolved within                           
                 6 months of report issuance                                       

  2.3.2          Percentage of recommendations for       70%          75%          75%
                 improved controls over data quality                               
                 controls implemented by management                                
                 within agreed upon timeframe.                                     
  -------------- --------------------------------------- ------------ ------------ ------------

# Strategic Goal \# 3: Assist SBA in improving its small business development programs

Below are the anticipated outcomes for Goal 3, as identified in OIG's
Strategic Plan. The intermediate steps we will take to achieve these
outcomes make up OIG's Objectives and Intermediate Outcomes by which we
will measure our progress.

-   *Improved efficiency and effectiveness in SBA's delivery of
    entrepreneurial assistance to small businesses, and*

-   *Improved public confidence in SBA's Government Contracting and
    Business Development programs and services.*

***Objective 3.1: Review and recommend improvements to strengthen SBA's
management and oversight of small business development programs***

Strategies OIG will employ include:

-   Conduct periodic inspections and audits of business development
    programs,

-   Participate in Agency teams formed to assess and improve SBA's
    business development programs,

-   Improve data on and analysis of complaints received for the purpose
    of conducting trend analysis,

-   Assess Agency program reviews, and

-   Perform program reviews of services provided by entrepreneurial
    development office.

  -------------- --------------------------------------- ------------ ------------ ------------
  **OIG-Wide                                             **FY 2003    **FY 2004    **FY 2005
  Intermediate                                           Estimate**   Estimate**   Estimate**
  Outcomes**                                                                       

  3.1.1          Percentage of all recommendations that  65%          65%          65%
                 address improvements to strengthen                                
                 SBA's management and oversight of small                           
                 business development programs that are                            
                 accepted by management (Management                                
                 Decisions) or otherwise resolved within                           
                 6 months of report issuance.                                      

  3.1.2          Percentage of all recommendations that  60%          60%          60%
                 address improvements to strengthen                                
                 SBA's management and oversight of small                           
                 business development programs that are                            
                 implemented by management within agreed                           
                 upon timeframe.                                                   
  -------------- --------------------------------------- ------------ ------------ ------------

***Objective 3.2: Review and recommend improvements to strengthen SBA's
management and oversight of small business government contracting
programs***

Strategies OIG will employ include:

-   Conduct periodic inspections and audits of SBA's government
    contracting programs,

-   Participate in Agency teams formed to assess and improve SBA's
    government contracting programs,

-   Improve data on and analysis of complaints received for the purpose
    of conducting trend analysis,

-   Assess Agency program reviews, and

-   Conduct review to determine the validity of the information being
    used to report on the Government-wide business set-aside contracting
    requirement,

  -------------- --------------------------------------- ------------ ------------ ------------
  **OIG-Wide                                             **FY 2003    **FY 2004    **FY 2005
  Intermediate                                           Estimate**   Estimate**   Estimate**
  Outcomes**                                                                       

  3.2.1          Percentage of all recommendations that  60%          60%          60%
                 address improvements to strengthen                                
                 SBA's management and oversight of small                           
                 business government contracting                                   
                 programs that are accepted by                                     
                 management (Management Decisions) or                              
                 otherwise resolved within 6 months of                             
                 report issuance.                                                  

  3.2.2          Percentage of all recommendations that  60%          60%          60%
                 address improvements to strengthen                                
                 SBA's management and oversight of small                           
                 business government contracting                                   
                 programs that are implemented by                                  
                 management within agreed upon                                     
                 timeframe.                                                        
  -------------- --------------------------------------- ------------ ------------ ------------

[]{.mark}

# Strategic Goal \# 4: Assist SBA management in identifying and resolving persistent and emerging management issues

Below are the anticipated outcomes for Goal 4, as identified in OIG's
Strategic Plan. The intermediate steps we will take to achieve these
outcomes make up OIG's Objectives and Intermediate Outcomes by which we
will measure our progress.

-   *Management challenges identified by OIG are addressed and resolved
    by SBA management, and*

-   *New risks are identified as they emerge and resources are devoted
    to addressing them.*

***Objective 4.1: Identify and assist SBA in addressing top management
challenges***

Strategies OIG will employ include:

-   Conduct audits, inspections, and reviews of high risk activities,

-   Follow-up on select significant corrective actions,

-   Outreach to SBA employees to help identify emerging challenges, and

-   Prepare and utilize project checklist to help identify recurring or
    emerging management challenges or trends.

  -------------- --------------------------------------- ------------ ------------ ------------
  **OIG-Wide                                             **FY 2003    **FY 2004    **FY 2005
  Intermediate                                           Estimate**   Estimate**   Estimate**
  Outcomes**                                                                       

  4.1.1          Number of corrective actions or         65%          65%          65%
                 recommendations suggested in last Top                             
                 Management Challenges Report addressing                           
                 new and emerging issues.                                          

  4.1.2          Percentage of suggested corrective      N/A          TBD          TBD
                 actions or recommendations showing                                
                 improvement from last year (positive                              
                 change in color status from previous                              
                 year).\*                                                          

  4.1.3          Percent of suggested corrective actions N/A          TBD          TBD
                 or recommendations satisfactorily                                 
                 addressed (reaching green status with                             
                 in 3 years).\*                                                    
  -------------- --------------------------------------- ------------ ------------ ------------

\* This is a new measure established for use in FY 2004. OIG is working
to compile the appropriate data to establish a goal and baseline.

[]{.mark}

# Strategic Goal \# 5: Strengthen our ability to identify and have maximum impact on the most significant SBA issues

Below are the anticipated outcomes for Goal 5, as identified in OIG's
Strategic Plan. The intermediate steps we will take to achieve these
outcomes make up OIG's Objectives and Intermediate Outcomes by which we
will measure our progress.

-   *Improved timeliness leading to greater impact,*

-   *Greater sharing of information within OIG,*

-   *IT investments fully support operations and facilitate
    communications, data analysis and knowledge management, and*

-   *Organizational structure that provides best utilization of OIG
    resources.*

***Objective 5.1: Provide the tools, services, and supportive work
environment necessary to improve employee productivity.***

Strategies OIG will employ include:

-   Provide relevant job training to enhance employee work product,

-   Provide state of the art IT equipment to allow employees to work
    remotely and efficiently resulting in high quality and timely work
    products, and

-   Improve internal communications to capitalize on the collective
    knowledge and experiences of all staff.

  -------------- --------------------------------------- ------------ ------------ ------------
  **OIG-Wide                                             **FY 2003    **FY 2004    **FY 2005
  Intermediate                                           Estimate**   Estimate**   Estimate**
  Outcomes**                                                                       

  5.1.1          Percentage of staff that received       50%          60%          60%
                 training                                                          

  5.1.2          Percentage of staff who received or     100%         100%         100%
                 exceeded the required number of                                   
                 certified professional education (CPE)                            
                 credits                                                           

  5.1.3          Percentage of employees who have IT     100%         100%         100%
                 equipment that meets or exceeds the                               
                 agency's minimum standards                                        

  5.1.4          Number of material weaknesses           0            0            0
                 identified in audit quality controls by                           
                 external peer reviews based on last                               
                 review.                                                           

  5.1.5          Percentage of incoming requests and     43%          45%          45%
                 referrals assigned to more than one                               
                 division to foster knowledge sharing                              
  -------------- --------------------------------------- ------------ ------------ ------------

***Objective 5.2: Communicate and foster cooperation with all
stakeholders, customers, and interested parties.***

Strategies OIG will employ include:

-   Semi-Annual Report

-   Provide constructive comments on Agency issuance of proposed
    regulations and procedures

-   Timely response to stakeholders

  -------------- --------------------------------------- ------------ ------------ ------------
  **OIG-Wide                                             **FY 2003    **FY 2004    **FY 2005
  Intermediate                                           Estimate**   Estimate**   Estimate**
  Outcomes**                                                                       

  5.2.1          Percentage of internal and external     35%          40%          45%
                 communications documents/products                                 
                 processed in established timeframe                                
  -------------- --------------------------------------- ------------ ------------ ------------

***Objective 5.3: Develop and maintain a planning process that will
provide for effective monitoring of operations and identify
opportunities for improvement.***

Strategies OIG will employ include:

-   Revise MIS systems to clearly link projects and recommendations with
    OIG's performance plan

-   Quarterly assessments of progress against the performance and
    operating plans

-   Implement Workforce Restructuring Plan to maximize OIG efficiency

  -------------- ---------------------------------------------------------------
  **OIG-Wide     
  Intermediate   
  Outcomes**     

  5.3.1          Narrative assessment of the results of the OIG planning process
  -------------- ---------------------------------------------------------------

# [Performance Plan Alignment]{.smallcaps}

The chart below identifies the relationships between the five strategic
goals identified in the five-year OIG Strategic Plan, the various
components of OIG's annual performance plan, and the two-year operating
or work plan. The goals, outcomes and strategies are all identified in
the strategic plan, but the performance plan identifies how the
strategies will be employed to meet the expected outcomes and which
measures OIG will use to determine its progress. The operating plan
links individual projects, such as planned audits or evaluations and
anticipated investigative caseloads, to division specific goals and to
the various strategies.

[JANIS]{.mark}

# [Performance Measurement Limitations]{.smallcaps}

OIG has developed a mix of output, intermediate outcome, and outcome
measures to assess the effectiveness, quality, relevance, and timeliness
of our work. Not all performance goals reach the same level of
importance. While we selected the measures that address the primary
direction of our efforts, they should be interpreted in light of a
number of external factors. Some of these factors are predictable, such
as mandatory statutory requirements. Others are unpredictable, such as
the budget, or the discovery of individual cases of fraud with a
potential to yield such substantial court-ordered results or settlements
in a single year that they cannot be easily compared to other work.
Moreover, it often takes several years after the completion of work on a
given audit, inspection, or investigation for its outcome to be final
and its results known. Nevertheless, the measures are subject to a
number of external factors. About 75 percent of our work is in response
to referrals of suspected fraud, complaints, and requests for auditing
and inspection services. Over a period of time, achievements can be
projected based on historical performance. During a specific year,
actual accomplishments may vary substantially from the norm. The
ultimate authority in implementing OIG recommendations and improvements
rests with the Agency. OIG also cannot control the results of judicial
or administrative proceedings.

To mitigate these factors, OIG is continuing on-going efforts with
SBA\'s policy and program officials to underline the importance of OIG
findings and encourage the implementation of OIG recommendations.
Likewise, we work closely with judicial and administrative officials to
ensure that criminal and administrative cases are appropriately handled.
Within these parameters, OIG strives to improve the performance of SBA
programs and operations and deter fraud and other forms of misconduct.

# [Data Collection and Verification]{.smallcaps}

In FY 1998, OIG began enhancing its Management Information System (MIS)
by integrating it with other types of software and establishing an
Executive Query System that will link all OIG division databases. OIG
also continued its efforts to ensure the security of all of it systems.

As appropriate, quantitative data will be collected and stored in the
MIS. Several of our performance measures were changed when the revised
OIG Strategic Plan was issued for fiscal years 2003 through 2007. These
measures depend on actions taken by SBA management in responding to our
recommendations, which address the underlying problems that gave rise to
the conditions found in our reviews. Much of the quantitative data
proposed has been collected for several years. Baselines still need to
be established for some of the measures. Monetary results and
recommended improvements will be reported at the time of management
decision in accordance with OIG legislative requirements. SBA\'s Office
of the Chief Financial Officer (OCFO) tracks actual monetary
collections. Each OIG division is responsible for collecting, verifying,
and validating all data in the Performance Report. The appropriate
divisions document all qualitative data. The data are reviewed quarterly
and consolidated by the Management and Policy Division. OIG believes
that the data are reasonably accurate.

#   {#section-3 .unnumbered}

# [Resources and Operational Responsibilities]{.smallcaps}

OIG is composed of the Immediate Office of the Inspector General, and
the Auditing, Investigations, Inspection and Evaluation, Counsel, and
Management and Policy Divisions. In addition to Headquarters staff, OIG
currently has audit staff in Atlanta, Dallas, and Los Angeles, and
investigative staff in Atlanta, Chicago, Dallas, Denver, Houston, Kansas
City, Los Angeles, New York, Philadelphia, Seattle, and Puerto Rico.

The **Auditing Division** performs financial and performance audits of
SBA programs to promote their economy, efficiency, and effectiveness.
This division performs both internal audits of the Agency\'s management
of programs and external audits of its program participants.

The **Counsel Division** provides independent legal advice to OIG staff;
provides subpoena and litigation assistance for all OIG activities;
provides training and guidance to OIG staff on Government-wide ethics
and SBA-specific standards of conduct; and processes Freedom of
Information/Privacy Act requests relative to OIG activities.

The **Inspection and Evaluation Division** conducts analyses to assess
the impact, effectiveness, and related performance issues of SBA
programs and supporting activities. This division also performs \"best
practices\" studies, management reviews, and respondent surveys to
assist SBA in improving its program efficiency and oversight.

The **Investigations Division** conducts financial, program, and
personnel investigations involving SBA employees and service recipients,
and maintains the OIG Fraud Hotline. The results of these investigations
frequently provide the basis for civil or criminal prosecution by the
Department of Justice or, as an alternative, administrative action by
the Agency. The security operations branch within this division
administers the background and name check program for the Agency.

The **Management and Policy Division** supports office operations
through internal planning, budget formulation and execution, information
resources management, personnel, and other administrative services. This
division also produces OIG Semi-Annual Reports and the Most Significant
Management Challenges Report.

[^1]: GPRA Performance Indicator

    Goal Actual

    Field presence in 3 days 98% 100%

    Underwriting Compliance Rate 95% 96%

    Loans processed in 21 days 85% 99%

    Initial disbursements in 5 days 95% 98%

[^2]: \$21.1B is an anomaly. Advocacy saved businesses an unprecedented
    \$21.1B in potential cost regulations. The bulk of the cost savings
    were due to the revisions made to the Cross Media Electronic &
    Record keeping by the Environmental Protection Agency, which
    resulted in an estimate savings of \$18B. Although a valid cost
    savings, its sheer magnitude made it an aberration, and therefore it
    should not be used in any performance or target calculations.

[^3]: The \$4.5B figure that was originally published in the Budget
    Request and Performance Plan Report, Congressional Submission Fiscal
    Year 2004, was an estimate. The new figure, \$4.6B is based on the
    median of savings achieved in FY 1999, 2000, 2001 and 2002, plus or
    minus two standard deviations to eliminate outliers.

[^4]: E.O. 13272. "Proper Consideration of Small Entities in Agency
    Rulemaking", requires agencies to establish policies and procedures
    for complying with Regulatory Flexibility Act, and requires the
    Office of Advocacy to issue periodic guidance on how to comply and
    provide agency training.

[^5]: N/A = Not Applicable

[^6]: N/A = Not Applicable.

[^7]: Due to new legislative requirement in the Paperwork Relief Act of
    2003, for Federal agencies to establish a baseline for this activity
    by 12/31/03, we will coordinate its activities with the legislative
    deadline and not measure this goal for FY03, but will do so in FY04
    and FY05.

[^8]: The projected percent of Federal agency responsiveness is
    increased by 10% in FY04 and FY05 based on improved Federal agency
    Activity.

[^9]: To coordinate the Office of National Ombudsman (ONO) efforts with
    new legislation, the 5% decrease for this goal will be measured
    until 12/31/04. Federal agencies are required by the Paperwork
    Relief Act of 2002 to establish, for the first time, as a baseline
    by 12/31/03 and to measure and report against the baseline by
    12/31/04.

[^10]: Small Business Paper Relief Act (SBPRA) requires a source of
    information on compliance assistance and a single point of contact
    for paperwork reduction for small businesses. 44 U.S.C §§ 3504 (c )
    (6) & 3406 (i). There are 70 agencies.

[^11]: Under SBREFA, ONO requests a Federal agency to make a high-level
    review of regulatory compliance decisions affecting a small
    business. ONO evaluates the agency's response by independent
    criteria intended to encourage the use of alternative means to a
    less burdensome regulator outcome resulting in compliance. The FY02
    goal stated the 50% of Federal agencies would respond to comments by
    small businesses. The goal in each succeeding fiscal year is to
    increase the response rate by 5% above the previous fiscal year.

[^12]: This is a new goal and based on new data that will be available
    because of legislative requirement of the Paperwork Relief Act of
    2003 for Federal agencies. First time measurable results will be in
    FY05.

[^13]: This is a new goal and will be measured for the first time in
    FY04.

[^14]: Information to determine cost savings will be obtained through a
    customer satisfaction survey that will not be conducted until after
    application is up and running after October 2004.

[^15]: N/A = Not Applicable.

[^16]: Outcome measure data gathered in FY03 based on FY02 information
    for FY04 implementation of outcome measure.

[^17]: Information to determine time savings will be obtained through a
    customer satisfactions survey that will not be conducted until after
    application is up and running after October 2004.

[^18]: N/A = Not Applicable.

[^19]: TBD = To Be Determined.

[^20]: N/A = Not Applicable.

[^21]: N/M = Not Measured.

[^22]: The ED allocations for prospective, start-up and existing clients
    in charts 2.1 and 2.2 are estimates based on a weighted formula.

[^23]: N/A = Not Applicable.

[^24]: TBD = To Be Determined.

[^25]: N/M = Not Measured.

[^26]: The ED allocations for prospective, start-up and existing clients
    in charts 2.1 and 2.2 are estimates based on a weighted formula

[^27]: Competitive Opportunity Gaps (COGS), includes those markets with
    the most potential for growth and which are currently the fastest
    growing segments of small businesses -- such as underserved,
    placed-based businesses (i.e., located in the most economically
    disadvantage regions of each district office).

[^28]: N/A = Not Applicable

[^29]: TBD = To Be Determined

[^30]: Figures used are aggregate totals by gender and racial or
    ethnical background of clients assisted. As aggregate totals, there
    is some duplication of data.

[^31]: COGs Assisted = Competitive Opportunity Gaps Assisted.

[^32]: N/A = Not Applicable.

[^33]: FY00 -- FY03 Goals based on General Ledger balances.

[^34]: Includes World Trade Center Disaster Funding.

[^35]: Blended rate that includes Disaster -- Regular and WTC Program.

[^36]: N/A = Not Applicable.