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  **Strategic Initiatives Consulting Group, LLC**\
  Greenville, Delaware

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  **Contact:** Pauline Higgins\
  **Phone:** 302-622-9610\
  **e-Mail:** <phiggins@sicgweb.com>\
  **Web Site:** [www.sicgweb.com](http://www.sicgweb.com/)

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+-----------------------------------------------------------------------+
| **Our Services:**\                                                    |
| **SICG** assists organizations implementing critical initiatives. We  |
| work closely with organizations to develop and implement creative     |
| solutions to everyday challenges to ensure strategic objectives are   |
| attained.                                                             |
|                                                                       |
| **We provide only senior level consultants for our client projects. A |
| sampling of the expertise our team of Fortune 500 experienced senior  |
| executives can provide is in these areas:**                           |
+-----------------------------------------------------------------------+
|  Organizational Development                                          |
|                                                                       |
|  Management/Skill Development                                        |
|                                                                       |
|  Training                                                            |
|                                                                       |
|  Human Resources                                                     |
|                                                                       |
|  Customer Service                                                    |
+-----------------------------------------------------------------------+
| **Our Pricing:**                                                      |
|                                                                       |
| **All types of consulting services:** SIN 874-1, 874-2, 874-3, 874-6, |
| 874-7                                                                 |
|                                                                       |
| +------------+------------------------------+--------------------+    |
| |            | **Daily rate:**\             | \$2,250.00         |    |
| |            | **Hourly rate:**             |                    |    |
| |            |                              | \$281.25           |    |
| +------------+------------------------------+--------------------+    |
|                                                                       |
|   ------- ----------------------------------------------------------  |
|           **Price discount for days of continuous service:**          |
|                                                                       |
|   ------- ----------------------------------------------------------  |
|                                                                       |
|   ----------- ------------------------------------ -----------------  |
|               **Days 1 - 15:**\                    \$2,250.00\        |
|               **Days 16 - 30:**\                   \$2,200.00\        |
|               **Days 31 and above:**               \$2,000.00         |
|                                                                       |
|   ----------- ------------------------------------ -----------------  |
|                                                                       |
|   ------------------------------------------------------------------  |
|   **Training Program Cost:** SIN 874-4                                |
|                                                                       |
|   ------------------------------------------------------------------  |
|                                                                       |
|   --------- --------------------------------------------------------  |
|             **Training cost:**                                        |
|                                                                       |
|   --------- --------------------------------------------------------  |
|                                                                       |
|   ---------------- -------------------------------------------------  |
|                    One day class: \$2,250.00\                         |
|                    Three-day class: \$6.750.00\                       |
|                    Five-day class: \$11,250.00                        |
|                                                                       |
|   ---------------- -------------------------------------------------  |
|                                                                       |
|   ------ -----------------------------------------------------------  |
|          **Price discount for days of continuous training service:**  |
|                                                                       |
|   ------ -----------------------------------------------------------  |
|                                                                       |
|   ----------- ------------------------------------ -----------------  |
|               **Days 1 - 15:**\                    \$2,250.00\        |
|               **Days 16 - 30:**\                   \$2,200.00\        |
|               **Days 31 and above:**               \$2,000.00         |
|                                                                       |
|   ----------- ------------------------------------ -----------------  |
|                                                                       |
|   ------------------------------------------------------------------  |
|   **Training Support Products:** SIN 874-5                            |
|                                                                       |
|   ------------------------------------------------------------------  |
|                                                                       |
|                                                                       |
| ----------- ------------------------------------------------------ -- |
|               **Training workbooks:** \$11.00 each\                   |
|               **Myers-Briggs:** \$90.00 each                          |
|                                                                       |
|                                                                       |
| ----------- ------------------------------------------------------ -- |
|                                                                       |
| **Table of Contents**                                                 |
|                                                                       |
|   ----------------------------- ----------------------------------    |
| --------------------------------------------------------------------- |
|                                 [SIN                                  |
|                                 874-1](https://www.gsaadvantage.      |
| gov/ref_text/GS10F0054M/GS10F0054M_online.htm#SIN 874-1%23SIN 874-1)\ |
|                                 [SIN                                  |
|                                 874-2](https://www.gsaadvantage.      |
| gov/ref_text/GS10F0054M/GS10F0054M_online.htm#SIN 874-2%23SIN 874-2)\ |
|                                 [SIN                                  |
|                                 874-3](https://www.gsaadvantage.      |
| gov/ref_text/GS10F0054M/GS10F0054M_online.htm#SIN 874-3%23SIN 874-3)\ |
|                                 [SIN                                  |
|                                 874-4](https://www.gsaadvantage.      |
| gov/ref_text/GS10F0054M/GS10F0054M_online.htm#SIN 874-4%23SIN 874-4)\ |
|                                 [SIN                                  |
|                                 874-5](https://www.gsaadvantage.      |
| gov/ref_text/GS10F0054M/GS10F0054M_online.htm#SIN 874-5%23SIN 874-5)\ |
|                                 [SIN                                  |
|                                 874-6](https://www.gsaadvantage.      |
| gov/ref_text/GS10F0054M/GS10F0054M_online.htm#SIN 874-6%23SIN 874-6)\ |
|                                 [SIN                                  |
|                                 874-7](https://www.gsaadvantage       |
| .gov/ref_text/GS10F0054M/GS10F0054M_online.htm#SIN 874-7%23SIN 874-7) |
|                                                                       |
|   ----------------------------- ----------------------------------    |
| --------------------------------------------------------------------- |
+-----------------------------------------------------------------------+

**SIN 874-1**

[\[Back to Table of
Contents\]](https://www.gsaadvantage.gov/ref_text/GS10F0054M/GS10F0054M_online.htm#TOC%23TOC)

  -----------------------------------------------------------------------
  **Our Pricing:**

  -----------------------------------------------------------------------

+------------------------------------------+---------------------------+
| **Daily rate:**\                         | \$2,250.00                |
| **Hourly rate:**                         |                           |
|                                          | \$281.25                  |
+------------------------------------------+---------------------------+

  -----------------------------------------------------------------------
  **Price discount for days of continuous service:**

  -----------------------------------------------------------------------

  ----------------------------------------------- -----------------------
  **Days 1 - 15:**\                               \$2,250.00\
  **Days 16 - 30:**\                              \$2,200.00\
  **Days 31 and above:**                          \$2,000.00

  ----------------------------------------------- -----------------------

  --------------------------- -----------------------------------------------
  **Strategic, business and   Development of vision, mission and operating
  action planning**           principles. We will assist in the creation of
                              short and long range plans to achieve
                              organizational success.

  **Organizational            This is a process to find out \"how things are
  assessments**               going\" directly from the employees. This
                              \"temperature check\" allows management to
                              quickly identify issues long before they become
                              costly problems. Data is collected in a safe
                              environment, consolidated into trends, and then
                              shared openly and honestly with leadership.

  **Tactical planning**       Development of tactical plans and operating
                              principles. We will assist in the creation of
                              short and long range plans to achieve
                              organizational success.

  **Productivity evaluation** We analyze the productivity of a wide range of
                              areas to benchmark success rates and develop
                              actions for improvement. These would
                              potentially include, business locations,
                              families of businesses, marketing, customer
                              services efforts, people or processes.

  **Reengineer organizational We evaluate corporate goals and determine the
  processes**                 most effective process to meet your needs. We
                              design new more efficient processes as well as
                              create and implement them with your team to
                              meet your organization\'s goals.

  **Efficiencies evaluation** We analyze and review organizational structures
                              and identify subsequent efficiencies. We
                              determine the effectiveness of your current
                              processes and recommend changes to maximize
                              effectiveness.

  **Customer service          We evaluate the effectiveness of your existing
  strategies**                programs. We meet with your customers as groups
                              and individually to identify your
                              organization\'s ability to meet customer needs.
                              We can determine opportunities for improvement
                              and assist you in developing action plans.

  **Program audits and        We analyze the productivity of a wide range of
  evaluations**               programs to benchmark success rates and develop
                              actions for improvement. These would
                              potentially include, business locations,
                              families of businesses, marketing, customer
                              services efforts, people or processes.

  **Troubleshooting/Problem   SICG works with management to determine root
  solving**                   causes of issues and to develop step-by-step
                              action plans for resolution.

  **Reorganization            We evaluate and determine if the current
  strategies**                organization is effective and has maximized
                              efficiencies at all levels. We develop
                              recommendations, create new structures, job
                              responsibilities and ultimately assist in the
                              implementation of the new organization.

  **Problem solving**         Specific, work-related issues also can emerge
                              as feedback to management, or as obstacles to
                              the team\'s productivity. These issues are
                              resolved by working through each individual
                              issue to ensure creative solutions are found
                              and plans are put in place to work o n them.

  **Role clarification**      During a group\'s development it sometimes
                              becomes necessary to clarify or change roles
                              within the group. When new members are added,
                              or many changes have occurred, this often is
                              required to enhance the team\'s productivity.
                              Our process assists this effort.

  **Visioning and strategic   Visioning and strategic planning sessions
  planning**                  capture the collective knowledge of your team
                              to identify upcoming issues that will affect
                              your business and create an Action Plan to
                              address the needs of the business.

  **New manager               A New Manager Assimilation is a meeting that
  assimilation**              enables the entire team to work together and
                              establish new approaches to the work, while
                              getting to know the new leader in a safe
                              environment.

  **Succession planning**     SICG can assist your organization to build an
                              assessment process for current and future
                              leadership development. By using this process,
                              you will be able to quickly identify the
                              skills, abilities and developmental needs of
                              your organization. This information i s then
                              used to build the critical bench strength
                              necessary to meet your business strategy for
                              the future.

  **Customized organizational We have the ability to customize each program
  training**                  based on your organization\'s objectives,
                              business culture, or specific training
                              objectives.

  **Change management**       We assist in change efforts on a large or small
                              scale. We assist management to identify
                              potential problem areas and orchestrate a
                              change effort.

  **Competency development**  SICG works with the senior leadership of an
                              organization to identify the critical
                              competencies needed for their organization\'s
                              short and long-term success. Our level of
                              involvement in the process would be based on
                              the needs of the organization.

  **Design customized         We have the ability to customize each program
  management/skills           based on the specific needs of a management or
  training**                  individual work team.

  **Organizational design**   We can assist by evaluating the effectiveness
                              of your current organizational structure and
                              processes and make recommendations to maximize
                              efficiencies at all levels. We also can assist
                              in the creation of new structures, job
                              responsibilities and implementation

  **Productivity evaluation** We analyze the productivity of a wide range of
                              areas to benchmark success rates and develop
                              actions for improvement. These would
                              potentially include, business locations,
                              families of businesses, marketing, customer
                              services efforts, people or processes.
  --------------------------- -----------------------------------------------

**SIN 874-2**

[\[Back to Table of
Contents\]](https://www.gsaadvantage.gov/ref_text/GS10F0054M/GS10F0054M_online.htm#TOC%23TOC)

  -----------------------------------------------------------------------
  **Our Pricing:**

  -----------------------------------------------------------------------

+------------------------------------------+---------------------------+
| **Daily rate:**\                         | \$2,250.00                |
| **Hourly rate:**                         |                           |
|                                          | \$281.25                  |
+------------------------------------------+---------------------------+

  -----------------------------------------------------------------------
  **Price discount for days of continuous service:**

  -----------------------------------------------------------------------

  ----------------------------------------------- -----------------------
  **Days 1 - 15:**\                               \$2,250.00\
  **Days 16 - 30:**\                              \$2,200.00\
  **Days 31 and above:**                          \$2,000.00

  ----------------------------------------------- -----------------------

  --------------------- -------------------------------------------------
  **Focus group         Focus groups are an excellent way to get feedback
  facilitation**        from large groups of people over a short period
                        of time. We will help you design the questions to
                        be asked, design the meeting, and facilitate
                        focus groups as needed.

  **Meeting             SICG will assist the facilitation of various
  facilitation**        types of meetings, including strategic planning
                        sessions, problem solving and implementation
                        strategy meetings.

  **Team building**     A Team building is a facilitated off-site meeting
                        that is conducted to discuss the issues openly
                        and resolve them, after honest feedback has been
                        collected.

  **Work re-design**    The actual tasks being accomplished by the team
                        can often result in areas for concern. A
                        facilitated meeting allows the team would to work
                        together and take a \"blank slate\" approach to
                        the work of the department and suggest improved
                        processes.

  **Conflict            During the course of every team\'s development,
  resolution**          conflicts arise. If there is no opportunity for
                        the source of the conflict to be discussed and
                        resolved, it can be a major obstacle to
                        productivity and teamwork. Conflicts may also
                        arise if there are inter or in tra-departmental
                        issues that are obstacles to the team.
  --------------------- -------------------------------------------------

**SIN 874-3**

[\[Back to Table of
Contents\]](https://www.gsaadvantage.gov/ref_text/GS10F0054M/GS10F0054M_online.htm#TOC%23TOC)

  -----------------------------------------------------------------------
  **Our Pricing:**

  -----------------------------------------------------------------------

+------------------------------------------+---------------------------+
| **Daily rate:**\                         | \$2,250.00                |
| **Hourly rate:**                         |                           |
|                                          | \$281.25                  |
+------------------------------------------+---------------------------+

  -----------------------------------------------------------------------
  **Price discount for days of continuous service:**

  -----------------------------------------------------------------------

  ----------------------------------------------- -----------------------
  **Days 1 - 15:**\                               \$2,250.00\
  **Days 16 - 30:**\                              \$2,200.00\
  **Days 31 and above:**                          \$2,000.00

  ----------------------------------------------- -----------------------

  ----------------------- -------------------------------------------------
  **Development of        SICG professionals can conduct a battery of
  leadership/management   surveys along with 360-degree feedback and
  skills**                Myers-Briggs to identify areas of development,
                          and provide coaching for improvement. For high
                          potential executives we offer additional services
                          to accelerate their development.

  **Myers-Briggs          We are certified in Myers-Briggs Personality Type
  Personality Profile     Profiling and will work with teams to use this
  consulting**            information in many contexts to assist with
                          interpersonal issues.
  ----------------------- -------------------------------------------------

**SIN 874-4**

[\[Back to Table of
Contents\]](https://www.gsaadvantage.gov/ref_text/GS10F0054M/GS10F0054M_online.htm#TOC%23TOC)

  -----------------------------------------------------------------------
  **Our Pricing:**

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------
  **Training Program Cost:** SIN 874-4

  -----------------------------------------------------------------------

  ---------- ------------------------------------------------------------
             **Training cost:**

  ---------- ------------------------------------------------------------

  ----------------- -----------------------------------------------------
                    One day class: \$2,250.00\
                    Three-day class: \$6,750.00\
                    Five-day class: \$11,250.00

  ----------------- -----------------------------------------------------

  ------ ----------------------------------------------------------------
         **Price discount for days of continuous training service:**

  ------ ----------------------------------------------------------------

  ------------ --------------------------------------- -------------------
               **Days 1 - 15:**\                       \$2,250.00\
               **Days 16 - 30:**\                      \$2,200.00\
               **Days 31 and above:**                  \$2,000.00

  ------------ --------------------------------------- -------------------

**Management and Skills Training**

We have a large selection of training programs to choose from which have
proven to be successful at many corporations. Our programs have been
created by professionals with over 20 years of design and delivery
experience.

We have the ability to customize each program based on your
organization\'s objectives, business culture, or specific training
objectives. A description of our standard courses is provided below.

Delivery methods include:

-   Structured experiences

-   Case studies

-   Simulations

-   Questionnaires

-   Role-playing

-   Videos

-   Group discussion

**Course Listing**

**[Active Listening (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        This course focuses on five listening skills that are used in
        professional and personal situations. These skills are
        fundamental to all communication and management skills.
        Significant class time involves individual and group practice.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Identify when to use the listening skills in a business     |
|    |     situation.                                                  |
|    |                                                                 |
|    | -   Identify the major barriers to effective communication.     |
|    |                                                                 |
|    | -   Demonstrate the five active listening skills in a variety   |
|    |     of circumstances.                                           |
|    |                                                                 |
|    | -   Give and receive feedback constructively.                   |
+----+-----------------------------------------------------------------+

**[Assertion Skills (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        This course focuses on four assertion techniques with
        considerable time spent on practice.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Demonstrate the four assertion techniques.                  |
|    |                                                                 |
|    | -   Describe what assertion is and when it is appropriate to    |
|    |     use assertion skills.                                       |
|    |                                                                 |
|    | -   Practice skills using job-related role-play situations.     |
+----+-----------------------------------------------------------------+

**[Building Your Organization (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        This program details the steps required to build a department. It
        is excellent for those in start-up situations and for established
        departments that are considering process improvements.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Describe the essential components of any organization.      |
|    |                                                                 |
|    | -   Describe the difference between vision, values and mission  |
|    |     statements.                                                 |
|    |                                                                 |
|    | -   Write a mission statement.                                  |
|    |                                                                 |
|    | -   Write two to four strategic goals.                          |
|    |                                                                 |
|    | -   List the structures that must be in place for an            |
|    |     organization to succeed.                                    |
|    |                                                                 |
|    | -   Evaluate your systems to determine adequacy.                |
|    |                                                                 |
|    | -   Determine any action needed to improve staffing and         |
|    |     employee skills.                                            |
|    |                                                                 |
|    | -   Use a leadership model to lead your group.                  |
|    |                                                                 |
|    | -   Create an action plan to improve your organization.         |
+----+-----------------------------------------------------------------+

**[Coaching and Counseling (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        This program focuses on developing the skills needed to provide
        on-the-job performance coaching to subordinates.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Define the coaching effort:                                 |
+----+-----------------------------------------------------------------+
|    | -   Concept                                                     |
|    |                                                                 |
|    | -   Application in the workplace and with the employees         |
|    |                                                                 |
|    | -   Supportive interpersonal behaviors                          |
+----+-----------------------------------------------------------------+
|    | -   Identify benefits, obstacles and opportunities of           |
|    |     supportive coaching with employees.                         |
|    |                                                                 |
|    | -   Demonstrate supportive coaching behaviors.                  |
|    |                                                                 |
|    | -   Provide increasingly effective coaching support for         |
|    |     employees.                                                  |
|    |                                                                 |
|    | -   Develop personal action plans for initiating on the job     |
|    |     coaching.                                                   |
+----+-----------------------------------------------------------------+

**[Conflict Management (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        This workshop focuses on how to constructively deal with
        interpersonal differences while maintaining the quality of the
        relationship.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Practice skills in:                                         |
+----+-----------------------------------------------------------------+
|    | -   Active Listening                                            |
|    |                                                                 |
|    | -   Supportive Behavior and Confrontation                       |
|    |                                                                 |
|    | -   Assertion                                                   |
|    |                                                                 |
|    | -   Conflict Resolution                                         |
+----+-----------------------------------------------------------------+
|    | -   Diagnose and identify core differences.                     |
|    |                                                                 |
|    | -   Create win/win alternatives and apply an interpersonal      |
|    |     problem-solving process.                                    |
+----+-----------------------------------------------------------------+

**[Consulting Skills (3 days)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        By using internal clients or a case study, participants will
        experience the entire consulting process. Individual and group
        critiques are conducted at each step.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+-------+--------------------------------------------------------------+
|       | -   Identify the roles of a consultant.                      |
|       |                                                              |
|       | -   Describe the steps in the consulting process.            |
|       |                                                              |
|       | -   Enter a client system.                                   |
|       |                                                              |
|       | -   Demonstrate handling resistance.                         |
|       |                                                              |
|       | -   Create data collection instruments.                      |
|       |                                                              |
|       | -   Analyze data using one or more OD models.                |
|       |                                                              |
|       | -   Diagnose the problem.                                    |
|       |                                                              |
|       | -   Feedback the data to their client.                       |
|       |                                                              |
|       | -   Receive feedback on their skills.                        |
+-------+--------------------------------------------------------------+

**[Influence and Negotiation Skills (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        This two-day program is designed to assist participants in
        recognizing the nature of negotiation, and to appreciate its
        potential as an effective and practical management tool. Through
        active participation, individuals will have the opportunity to
        practice and enhance their negotiation skills.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Examine the elements of successful negotiation, including   |
|    |     planning, listening, questioning and style identification.  |
|    |                                                                 |
|    | -   Identify their negotiating style and developmental areas.   |
|    |                                                                 |
|    | -   Prepare a plan for an upcoming negotiation.                 |
|    |                                                                 |
|    | -   Receive feedback on their negotiation skills.               |
+----+-----------------------------------------------------------------+

**[Introduction to Supervision (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        Through the use of assessments and small group activities,
        participants focus on the role of management and the areas where
        they need development.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Describe how the role of manager differs from role as       |
|    |     individual contributor.                                     |
|    |                                                                 |
|    | -   Identify key management functions and the skills required   |
|    |     to carry then out effectively.                              |
|    |                                                                 |
|    | -   Diagnose your management strengths and weaknesses.          |
|    |                                                                 |
|    | -   Complete action plans for your skill development.           |
+----+-----------------------------------------------------------------+

**[Leadership Styles (one day)]{.underline}**

Brief Description:

+----+-----------------------------------------------------------------+
|    | This course focuses on the development and exercise of          |
|    | management skills with an emphasis on leadership and power.     |
|    |                                                                 |
|    | This course uses situational leadership as the framework to     |
|    | increase the manager\'s ability to lead others toward           |
|    | accomplishing individual, department and company goals.         |
+----+-----------------------------------------------------------------+

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Assess their current management style.                      |
|    |                                                                 |
|    | -   Identify style options and their probable consequence.      |
|    |                                                                 |
|    | -   Match a subordinate\'s skill and willingness level with an  |
|    |     appropriate leadership style.                               |
|    |                                                                 |
|    | -   Name the various power bases available to employees.        |
|    |                                                                 |
|    | -   Describe the relationship between power, leadership and a   |
|    |     subordinate\'s motivation.                                  |
+----+-----------------------------------------------------------------+

**[Managing Change (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        Concepts and techniques to implement change are offered using
        simulations, instruments, lectures and group discussions.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Assess their organization to determine the need and         |
|    |     readiness for change.                                       |
|    |                                                                 |
|    | -   Identify the predictable dynamics of change.                |
|    |                                                                 |
|    | -   Apply a change process model to their organization.         |
|    |                                                                 |
|    | -   List the steps in planning for change.                      |
|    |                                                                 |
|    | -   Identify the various roles in managing a change.            |
|    |                                                                 |
|    | -   Prepare a plan to communicate the change.                   |
|    |                                                                 |
|    | -   Create a strategy to implement the change.                  |
+----+-----------------------------------------------------------------+

**[Management Skills (5 days)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        This course is a comprehensive, skill building program that
        prepares participants to competently perform the supervisory
        duties consistent with your organization\'s philosophy and
        U.S./State employment laws.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Interview and select new employees.                         |
|    |                                                                 |
|    | -   Identify appropriate supervisory behavior that corresponds  |
|    |     to EEO issues.                                              |
|    |                                                                 |
|    | -   Set performance objectives.                                 |
|    |                                                                 |
|    | -   Conduct performance appraisals.                             |
|    |                                                                 |
|    | -   Identify a variety of techniques for providing a motivating |
|    |     environment.                                                |
|    |                                                                 |
|    | -   Coach employees for greater productivity.                   |
|    |                                                                 |
|    | -   Conduct a discussion with poor performers.                  |
|    |                                                                 |
|    | -   Increase their awareness of cultural diversity issues.      |
+----+-----------------------------------------------------------------+

**[Managing within the Law (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        Guidelines and techniques to manage within Federal and State laws
        are offered using instruments, lectures videos and group
        discussions.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Identify the legislative areas that impact employment.      |
|    |                                                                 |
|    | -   Name the specific laws that effect the workplace and what   |
|    |     the law mandates.                                           |
|    |                                                                 |
|    | -   Describe what constitutes discrimination and sexual         |
|    |     harassment.                                                 |
|    |                                                                 |
|    | -   Define what you may and may not ask on an interview.        |
|    |                                                                 |
|    | -   Describe how to lawfully terminate someone.                 |
|    |                                                                 |
|    | -   Describe how to handle difficult situations.                |
+----+-----------------------------------------------------------------+

**[Meeting Management (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        This \"how to\" course provides participants with tools to
        conduct any meeting. The primary focus is conducting
        problem-solving meetings, which are the most difficult kind of
        meetings.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Assess their meeting management strengths.                  |
|    |                                                                 |
|    | -   Identify the elements required for an effective meeting.    |
|    |                                                                 |
|    | -   Determine what meetings are necessary and which can be      |
|    |     eliminated.                                                 |
|    |                                                                 |
|    | -   Determine the appropriate type of meeting to hold.          |
|    |                                                                 |
|    | -   Identify the role of the leader in each kind of meeting.    |
|    |                                                                 |
|    | -   Describe how to handle difficult people in meetings.        |
|    |                                                                 |
|    | -   Identify several methods to evaluate their meetings.        |
|    |                                                                 |
|    | -   Select one-to-two techniques to improve meeting             |
|    |     productivity.                                               |
+----+-----------------------------------------------------------------+

**[Organizational Development (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        Using case studies, the individual will be able to apply OD
        concepts and tools introduced in the class to resolve
        organizational issues.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Describe several current OD models.                         |
|    |                                                                 |
|    | -   Identify the issues that must be considered in analyzing an |
|    |     organization.                                               |
|    |                                                                 |
|    | -   Apply each of the models to explain current organizational  |
|    |     issues.                                                     |
|    |                                                                 |
|    | -   Analyze their own department using one of the models.       |
+----+-----------------------------------------------------------------+

**[Performance Management (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        This program provides practice in the communication skills and
        tools needed to manage employees\' performance.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+-------+--------------------------------------------------------------+
|       | -   Identify their management practice strengths and         |
|       |     weaknesses.                                              |
|       |                                                              |
|       | -   Demonstrate the five Active Listening skills.            |
|       |                                                              |
|       | -   Demonstrate the four Assertion techniques.               |
|       |                                                              |
|       | -   Give and receive feedback constructively.                |
|       |                                                              |
|       | -   Manage performance by:                                   |
+-------+--------------------------------------------------------------+
|       | -   Writing performance expectations.                        |
|       |                                                              |
|       | -   Conducting formal/informal performance discussions.      |
|       |                                                              |
|       | -   Conducting a career discussion.                          |
|       |                                                              |
|       | -   Delivering an accurate compensation message.             |
+-------+--------------------------------------------------------------+

**[Presentation Skills (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        Participants are trained in modern techniques for spontaneous and
        planned speaking. They practice job related presentations through
        role play, and receive private coaching to increase their
        confidence level. Practice presentations are video taped and
        analyzed to give individualized feedback.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Profile the situation in which they will make a             |
|    |     presentation using the guidelines in the workbook.          |
|    |                                                                 |
|    | -   Identify where they need to improve their presenting        |
|    |     skills.                                                     |
|    |                                                                 |
|    | -   See improvement in their presentation skills from the first |
|    |     to second video given a minimum of two presentations (video |
|    |     taped).                                                     |
|    |                                                                 |
|    | -   Describe the most important elements of a presentation.     |
+----+-----------------------------------------------------------------+

**[Problem Solving and Decision Making (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        Participants experience the problem solving and decision-making
        by working through problems at each stage of the process.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Identify the steps to follow when solving a problem. Use at |
|    |     least two problem-solving techniques when solving a         |
|    |     problem.                                                    |
|    |                                                                 |
|    | -   Use at least two decision-making techniques when solving a  |
|    |     problem.                                                    |
|    |                                                                 |
|    | -   Apply the overall process to an issue.                      |
+----+-----------------------------------------------------------------+

**[Project Management (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        Using a current project, each participant is trained to use
        several project management tools.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+----+-----------------------------------------------------------------+
|    | -   Explain the project life cycle.                             |
|    |                                                                 |
|    | -   Define the role of a project manager.                       |
|    |                                                                 |
|    | -   Write a sample work breakdown.                              |
|    |                                                                 |
|    | -   Write a project strategy.                                   |
|    |                                                                 |
|    | -   Write specifications.                                       |
|    |                                                                 |
|    | -   Write a project plan.                                       |
|    |                                                                 |
|    | -   Calculate early/late start times.                           |
|    |                                                                 |
|    | -   Use appropriate monitoring tools.                           |
|    |                                                                 |
|    | -   Determine if project management software is appropriate for |
|    |     each project.                                               |
+----+-----------------------------------------------------------------+

**[Team Development (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        Participants experience the four stages of group development
        through a series of structured experiences. Techniques to
        influence member and group behavior at each stage are
        demonstrated and practiced.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+-----+----------------------------------------------------------------+
|     | -   Identify four stages of team development.                  |
|     |                                                                |
|     | -   Identify characteristics of a well functioning team        |
|     |     member.                                                    |
|     |                                                                |
|     | -   Identify how their behavior helps or hinders a team.       |
|     |                                                                |
|     | -   Identify how to make their team(s) more effective.         |
+-----+----------------------------------------------------------------+

**[Time Management (one day)]{.underline}**

Brief Description:

  ----- -----------------------------------------------------------------
        Participants learn effective techniques to more successfully
        organize and utilize their time.

  ----- -----------------------------------------------------------------

Objectives:

Participants will be able to:

+-----+----------------------------------------------------------------+
|     | -   Identify the ten common time wasters.                      |
|     |                                                                |
|     | -   Identify how to control interruptions.                     |
|     |                                                                |
|     | -   Identify five ways to reduce wasted time in meetings.      |
|     |                                                                |
|     | -   Use the 80/20 rule in prioritizing work to be done.        |
|     |                                                                |
|     | -   Create an action plan to maximize personal time usage.     |
+-----+----------------------------------------------------------------+

**SIN 874-5**

[\[Back to Table of
Contents\]](https://www.gsaadvantage.gov/ref_text/GS10F0054M/GS10F0054M_online.htm#TOC%23TOC)

  -----------------------------------------------------------------------
  **Our Pricing:**

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------
  **Training Support Products:** SIN 874-5

  -----------------------------------------------------------------------

  ----------- ---------------------------------------------------------- --
              **Training workbooks:** \$11.00 each\                      
              **Myers-Briggs:** \$90.00 each                             

  ----------- ---------------------------------------------------------- --

Support materials for the training classes outlined above are training
manuals that provide participants with the skill information covered in
each class, and any handouts necessary to conduct the class.

Myers-Briggs related classes require participants to fill out and submit
a MBTI profile to indicate their style.

**SIN 874-6**

[\[Back to Table of
Contents\]](https://www.gsaadvantage.gov/ref_text/GS10F0054M/GS10F0054M_online.htm#TOC%23TOC)

  -----------------------------------------------------------------------
  **Our Pricing:**

  -----------------------------------------------------------------------

+------------------------------------------+---------------------------+
| **Daily rate:**\                         | \$2,250.00                |
| **Hourly rate:**                         |                           |
|                                          | \$281.25                  |
+------------------------------------------+---------------------------+

  -----------------------------------------------------------------------
  **Price discount for days of continuous service:**

  -----------------------------------------------------------------------

  ----------------------------------------------- -----------------------
  **Days 1 - 15:**\                               \$2,250.00\
  **Days 16 - 30:**\                              \$2,200.00\
  **Days 31 and above:**                          \$2,000.00

  ----------------------------------------------- -----------------------

+--------------------+-------------------------------------------------+
| **Strategic,       | The scopes of projects in this arena include,   |
| tactical and       | but are not limited to finance, tax, internal   |
| operational level  | audit, risk management, planning and            |
| planning support** | information systems support. We have experience |
|                    | leading businesses through dramatic change,     |
|                    | including growth initiatives and operations     |
|                    | planning support.                               |
|                    |                                                 |
|                    | We are experienced in conducting assessments    |
|                    | and studies of potential privatization          |
|                    | initiatives and well as hands on                |
|                    | implementation.                                 |
+--------------------+-------------------------------------------------+

**SIN 874-7**

[\[Back to Table of
Contents\]](https://www.gsaadvantage.gov/ref_text/GS10F0054M/GS10F0054M_online.htm#TOC%23TOC)

  -----------------------------------------------------------------------
  **Our Pricing:**

  -----------------------------------------------------------------------

+------------------------------------------+---------------------------+
| **Daily rate:**\                         | \$2,250.00                |
| **Hourly rate:**                         |                           |
|                                          | \$281.25                  |
+------------------------------------------+---------------------------+

  -----------------------------------------------------------------------
  **Price discount for days of continuous service:**

  -----------------------------------------------------------------------

  ----------------------------------------------- -----------------------
  **Days 1 - 15:**\                               \$2,250.00\
  **Days 16 - 30:**\                              \$2,200.00\
  **Days 31 and above:**                          \$2,000.00

  ----------------------------------------------- -----------------------

  --------------------- -------------------------------------------------
  **Operational project SICG can play an active role in any of these
  management**          areas: Evaluation, coordination, research
                        analysis, and development of action plans and
                        assist with execution of project implementation.

  **Operational program SICG can play the central role in overseeing the
  oversight**           implementation of critical programs.

  **Operational program SICG can play the central role in any of these
  integration**         areas: Evaluation and execution of integrating
                        multiple programs.

  **Operational program SICG can play an active role in any of these
  management**          areas: Evaluation, coordination, research,
                        analysis, and development of action plans with
                        the execution of programs.
  --------------------- -------------------------------------------------

Below is a Key Word Bank of additional terms that help to describe the
types of services that SICG provides:

diversity, growth, facility, segment, preferred, east, west, north,
south, discount, volume, achievement, renovate, new design, revenue,
\"new business development\", re-organization, centralized,
de-centralized, private sector, public sector, redesign, downsize,
execute, \"best price\", \"most experienced\", experienced, standards,
\"bench mark\", credentials, highest, best, top, great, greatest,
awarded, award, region, regions, district, nationwide, manage,
incorporate, diverse, creative, dynamic, integrity, unique, profits,
cooperative, expand, expertise, woman, women\'s, \"women owned
business\", \"small business\", customer, \"focus group\", growth,
value, \"Best Value\", lowest, experience, overseas, International,
holistic, wide range, personnel, people, associates, employee\'s,
tactics, talent, technology, teach, advise, world, education,
conference, industry, state, American, service, support, association,
employment, list, system, speak, speaker, present, guidelines,
requirement, source, research, Washington, information, consumer,
government, department, specialty, engagement, conversion, requirements,
methods, data, conversion, core competencies, purpose, program, trends,
perspectives, professional, survey, labor, grassroots, commission,
assistance, compensation, work, design, performance management,
international