##### Element Performance Inspection (EPI) Data Collection Tool

**6.1.4 Dispatcher Duty / Rest Time (OP)**

# 

# ELEMENT SUMMARY INFORMATION

**Purpose of this Element** (certificate holder's responsibility):

+-----------------------------------------------------------------------+
| -   To ensure the certificate holder\'s manual includes policies,     |
|     procedures, instructions, and information necessary to ensure its |
|     Dispatcher Duty/Rest Time process complies with required rest and |
|     assigned duty periods.                                            |
+-----------------------------------------------------------------------+

**Objective** (FAA oversight):

+-----------------------------------------------------------------------+
| -   To determine the effectiveness of the certificate holder s        |
|     procedures in meeting the desired output of the process.          |
|                                                                       |
| -   To determine if the certificate holder follows its procedures,    |
|     controls, process measurements, and interfaces for the Dispatcher |
|     Duty/Rest Time process.                                           |
|                                                                       |
| -   To determine if there were any changes in the personnel           |
|     identified by the certificate holder as having responsibility     |
|     and/or authority for the Dispatcher Duty/Rest Time process.       |
+-----------------------------------------------------------------------+

**Specific Instructions**:

+-----------------------------------------------------------------------+
| -   Intentionally left blank                                          |
+-----------------------------------------------------------------------+

**Related EPIs**:

+-----------------------------------------------------------------------+
| -   6.1.1 Scheduling / Reporting System (OP)                          |
|                                                                       |
| -   6.1.2 Flight Crewmember Flight / Duty / Rest Time (OP)            |
|                                                                       |
| -   6.1.3 Flight Attendant Duty / Rest Time (OP)                      |
+-----------------------------------------------------------------------+

# 

# SUPPLEMENTAL INFORMATION

**Specific Regulatory Requirements (SRRs)**:

+-----------------------------------------------------------------------+
| -   SRRs:                                                             |
+=======================================================================+
| > 121.135(a)(1)                                                       |
| >                                                                     |
| > 121.135(b)(1)                                                       |
| >                                                                     |
| > 121.135(b)(2)                                                       |
| >                                                                     |
| > 121.135(b)(3)                                                       |
| >                                                                     |
| > 121.465                                                             |
| >                                                                     |
| > 121.465(a)                                                          |
| >                                                                     |
| > 121.465(b)(1)                                                       |
| >                                                                     |
| > 121.465(b)(2)                                                       |
| >                                                                     |
| > 121.465(b)(3)                                                       |
| >                                                                     |
| > 121.465(c)                                                          |
| >                                                                     |
| > 121.683                                                             |
| >                                                                     |
| > 121.683(a)(1)                                                       |
+-----------------------------------------------------------------------+

**Related CFRs & FAA Policy/Guidance**:

+-----------------------------------------------------------------------+
| -   Related CFRs:                                                     |
+=======================================================================+
| > Intentionally left blank                                            |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| -   FAA Policy/Guidance:                                              |
+=======================================================================+
| > Intentionally left blank                                            |
+-----------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
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+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the information listed in the Supplemental Information     |
| \ | section of this DCT.                                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the policies, procedures, instructions, and information    |
| \ | for the Dispatcher Duty/Rest Time process.                        |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the last accomplished associated safety attribute          |
| \ | inspection (SAI) for this element with emphasis on the controls,  |
| . | process measurements, and interface attribute section responses.  |
+---+-------------------------------------------------------------------+
| 4 | Observe the Dispatcher Duty/Rest Time process to gain an          |
| \ | understanding of the procedures, instructions, and information.   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Discuss the Dispatcher Duty/Rest Time process with the personnel  |
| \ | (other than management) who perform the duties and                |
| . | responsibilities required by the Dispatcher Duty/Rest Time        |
|   | process .                                                         |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Determine whether the following performance measures |           |
| \ | were met:                                            |           |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Did dispatchers\' duty periods begin at a time that  | Yes       |
| . | allowed them to become thoroughly familiar with      |           |
| 1 | existing and anticipated weather conditions along    | No,       |
| . | the route before they dispatched any airplane?       | Explain   |
|   | **     **                                            |           |
+---+------------------------------------------------------+-----------+
| 1 | Did dispatchers remain on duty until each airplane   | Yes       |
| . | dispatched by them had completed the flight or had   |           |
| 2 | gone beyond their jurisdiction, or until they were   | No,       |
| . | relieved by another qualified dispatcher? **     **  | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Are dispatchers provided with the required rest      | Yes       |
| . | periods? **     **                                   |           |
| 3 |                                                      | No,       |
| . | *Related Performance JTIs:*                          | Explain   |
|   |                                                      |           |
|   | 1\. If the aircraft dispatchers\' schedule at the    |           |
|   | certificate holder\'s dispatch center, shows a       |           |
|   | dispatcher scheduled for more than 10 hours of duty  |           |
|   | in 24 consecutive hours, then check that a rest      |           |
|   | period of at least 8 hours at or before the end of   |           |
|   | 10 hours of duty is provided.                        |           |
|   |                                                      |           |
|   | *Sources:* 121.465(b)(2)                             |           |
|   |                                                      |           |
|   | 2\. Check at the certificate holder\'s dispatch      |           |
|   | center to see if the certificate holder scheduled an |           |
|   | aircraft dispatcher for more than 10 consecutive     |           |
|   | hours of duty in a 24-hour period. Then check that   |           |
|   | the dispatcher is relieved of all duty for at least  |           |
|   | 8 hours during each 24-hour period. (This applies to |           |
|   | an authorized certificate holder conducting flag     |           |
|   | operations that schedules aircraft dispatchers at a  |           |
|   | duty station outside the 48 contiguous States and    |           |
|   | the District of Columbia.)                           |           |
|   |                                                      |           |
|   | *Sources:* 121.465(c)                                |           |
|   |                                                      |           |
|   | 3\. Check at the certificate holder\'s specified     |           |
|   | location that the aircraft dispatcher records        |           |
|   | (domestic and flag operations only) show whether     |           |
|   | each dispatcher complies with the regulations        |           |
|   | pertaining to duty and rest time records.            |           |
|   |                                                      |           |
|   | *Sources:* 121.683(a)(1)                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Are dispatchers relieved of all duty for at least 24 | Yes       |
| . | consecutive hours during any seven consecutive days  |           |
| 4 | or the equivalent thereof within any calendar month? | No,       |
| . | **     **                                            | Explain   |
+---+------------------------------------------------------+-----------+
| 2 | Were the certificate holder\'s policies, procedures, | Yes       |
| \ | instructions, and information for the Dispatcher     |           |
| . | Duty/Rest Time process followed? **     **           | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 3 | Were the Dispatcher Duty/Rest Time process controls  | Yes       |
| \ | followed? **     **                                  |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 4 | Did the records for the Dispatcher Duty/Rest Time    | Yes       |
| \ | process comply with the instructions provided by the |           |
| . | certificate holder? **     **                        | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 5 | Were the process measurements for the Dispatcher     | Yes       |
| \ | Duty/Rest Time process effective in identifying      |           |
| . | problems or potential problems and providing         | No,       |
|   | corrective action for them? **     **                | Explain   |
+---+------------------------------------------------------+-----------+
| 6 | Did personnel properly handle the associated         | Yes       |
| \ | interfaces by complying with other written policies, |           |
| . | procedures, instructions, and information that are   | No,       |
|   | related to this element? **     **                   | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
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|   |                                                                   |
| O |                                                                   |
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|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
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| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Personnel.                                                        |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Tools and Equipment.                                              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Technical Data.                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Procedures, policies or instructions or information.              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Materials.                                                        |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Facilities.                                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Controls.                                                         |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Process Measures.                                                 |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 9 | Interfaces.                                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Desired Outcome.                                                  |
| 0 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Other.                                                            |
| 1 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
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+---+-------------------------------------------------------------------+
| * |                                                                   |
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| ) |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
|   | NOTE: If no personnel or major program changes (as defined by the |
|   | principal inspector (PI)) affecting the responsibility or         |
|   | authority attributes for this element have occurred since the     |
|   | last SAI and/or EPI was accomplished, then do not perform tasks   |
|   | 3--6, below. Answer questions 1 and 2, below, and provide the     |
|   | name/title.                                                       |
+---+-------------------------------------------------------------------+
| 1 | Identify the person who has overall responsibility for the        |
| \ | Dispatcher Duty/Rest Time process.                                |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Identify the person who has overall authority for the Dispatcher  |
| \ | Duty/Rest Time process.                                           |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the duties and responsibilities for those who manage the   |
| \ | Dispatcher Duty/Rest Time process.                                |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Review the appropriate organizational chart.                      |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Discuss the Dispatcher Duty/Rest Time process with the management |
| \ | personnel identified in tasks 1 and 2.                            |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Evaluate the qualifications and work experience of the management |
| \ | personnel identified in tasks 1 and 2.                            |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a clearly identified person who is          | Yes       |
| \ | responsible for the quality of the Dispatcher        |           |
| . | Duty/Rest Time process? **     **                    | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 2 | Is there a clearly identified person who has         | Yes       |
| \ | authority to establish and modify the certificate    |           |
| . | holder\'s policies, procedures, instructions, and    | No,       |
|   | information for the Dispatcher Duty/Rest Time        | Explain   |
|   | process? **     **                                   |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 3 | Does the responsible person know that he/she has     | Yes       |
| \ | responsibility for the Dispatcher Duty/Rest Time     |           |
| . | process? **     **                                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 4 | Does the person with authority know that he/she has  | Yes       |
| \ | authority for the Dispatcher Duty/Rest Time process? |           |
| . | **     **                                            | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 5 | Does the person with responsibility for the          | Yes       |
| \ | Dispatcher Duty/Rest Time process meet the           |           |
| . | qualification standards? **     **                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 6 | Does the person with authority to establish and      | Yes       |
| \ | modify the Dispatcher Duty/Rest Time process meet    |           |
| . | the qualification standards? **     **               | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 7 | Does the person with responsibility understand the   | Yes       |
| \ | controls, process measurements, and interfaces       |           |
| . | associated with the Dispatcher Duty/Rest Time        | No,       |
|   | process? **     **                                   | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 8 | Does the person with authority understand the        | Yes       |
| \ | controls, process measurements, and interfaces       |           |
| . | associated with the Dispatcher Duty/Rest Time        | No,       |
|   | process? **     **                                   | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 9 | Does the responsible person know who has authority   | Yes       |
| \ | to establish and modify the Dispatcher Duty/Rest     |           |
| . | Time process? **     **                              | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 1 | Does the individual with authority know who has the  | Yes       |
| 0 | responsibility for the Dispatcher Duty/Rest Time     |           |
| \ | process? **     **                                   | No,       |
| . |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| E |                                                                   |
| P |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 2 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| M |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
|   |                                                                   |
| R |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| & |                                                                   |
|   |                                                                   |
| A |                                                                   |
| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
| r |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| O |                                                                   |
| b |                                                                   |
| s |                                                                   |
| e |                                                                   |
| r |                                                                   |
| v |                                                                   |
| a |                                                                   |
| b |                                                                   |
| l |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Assignment of responsibility.                                     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Assignment of authority.                                          |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Does not understand procedures, policies or instructions and      |
| \ | information.                                                      |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Does not understand controls.                                     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Does not understand process measurements.                         |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Does not understand interfaces.                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Span of control.                                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Position vacant.                                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 9 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+