Department of Veterans Benefits M231-1, Part I

Veterans Administration Change 55

Washington, D.C. 20420 January 24,1978

ERRATA

Department of Veterans Benefits Manual M231-1, \"Administrative
Operations,\" Part 1, \"Operating Proce­dures,\" is corrected as follows:

Cover page and page ii: Remove these pages and substitute cover page and
page ii attached. (Signature and recurring publications code inserted.)

Page v, paragraph lc, column2, line2: Delete\"\[ \]\"

Page 1 -3, paragraph 1.08b

Line 1: Delete \"A\" before \"the time\" and insert \"At\".

Line 2: Insert \"and\" after \"VA\".

Page 1-8, paragraph 1.21b, line 1: Delete \"26-369H\" and insert
\"29-369H\".

Page 24, PAGE column

Paragraph 2.13: Delete \"2-14\" and insert \"2-13\".

Paragraph 2.15: Delete \"2-15\" and insert \"2-14\".

Paragraph 2.20: Insert\...\...\.... 2-15\".

Page 2-ii, paragraph 2.56, PAGE column, line 1: Delete \"2-31

Page 2-1, paragraph 2.01 b(10), line 4: Delete \"their\" and insert
\"these\".

Page 2-2

Paragraph 2.O1c(3), line 4: Delete \"Office,\" in front of \"Houston\".

Paragraph 2.03a, line 4: After \"transmitting\" insert \"CSS\"; before
\"BIRLS\" delete \"of\" and insert \"to\".

Page 2-5, Entry Data column, line 7: Delete \"code. If\" and insert
\"code if\".

Page 2-6, Item column, line 2: Delete \"Flask\" and insert \"Flash\".

Page 2-8

Paragraph 2.04b(6), line 2: Delete \"to\" and insert \"of\".

Paragraph 2.05a, line 1: Delete \"or\" and insert \"on\".

Paragraph 2.05b, line 7: After \"transfer\" delete \"to\" and insert
\"of\".

Page 2-9

Paragraph 2.06d: Delete \"2.24f\" and insert \"2.25f\".

Paragraph 2.07

Subparagraph b(l), line 2: Delete \"or\" and insert \"on\".

Subparagraph b(2), line 1: Delete \"one-high\" and insert \"one-half\".

Page 2-11, paragraph 2.09c(1), fine 2: Delete \"26-185 la\" and insert
\"26-1815a\".

Page 2-12, paragraph 2. 1 0, line 7: Delete \"or his of her\" and insert
\"of his or her\".

Page 2-13, paragraph 2.12, line 2: Delete \"and\" after \"SEP REAS\".

Page 2-15 Paragraph 2.16, line 2: Delete \"no\" and insert \"so\".

Paragraph 2.21, Title, line 1: Delete \"VETERANS\'S\" and insert
\"VETERAN\'S\".

Pages 2-21 and 2-22: Remove these pages and substitute pages 2-21 and
2-22 attached. (Removed subpars. (a) and (b) under subpar. (2)(b) and
inserted under subpar. b(1).)

Page 3-1, paragraph 3.02a, line 5: Delete \"of\" and insert \"the\".

Page 3-2, paragraph 3.04a, line 1: Delete \"claim\" and insert
\"claims\".

Page 5-2, paragraph 5.03: Under subparagraph \"a\", letter following
subparagraph \"b\".

Page 6-1, paragraph 6.05b, line 1: After \"Numbers,\" insert \"DUP\".

Page 6-2, paragraph 6.05d(6), line 2: After \"social\" insert
\"security\".

Pages 6-3, paragraph 6.06, Entry Data column, line 9: Delete \"In\" and
insert \"If\".

Page 6-5, paragraph 6.07b(2)(b), line 1: Delete \"(001342)\" and insert
\"(00/342)\".

Page 9-5, paragraph 9.06, Entry Data column: Under item number 13,
delete \"finished\" and insert

\"furnished\".

Page 10-2, paragraph I 0.01 c, line 1: Delete \"(\" after \"Advanced\".

Page 10-5, paragraph 10.07a, line 7: Delete \"th\" and insert \"this\"

Page 10-10, paragraph 10.07c(1)(c): Under subparagraph \"(c)\" letter
following subparagraph \"(d)\".

Page 10-14, paragraph 10.12a lines 2 and 3: Delete \"is to be found\"
and insert \"is found to be\".

Page 10-24, paragraph 10.19a, line 1: Delete \"CSC\" and insert \"CSS\".

Page 11-i, paragraph ll.07: Delete \"RCS\" and insert \"RPC\".

Page 13-14, paragraph 13.26d(2), line 1: Delete \"martial\" and insert
\"marital\".

Distribution: RPC: 2112

FD

Department of Veterans Benefits M231-1, Part I

Veterans Administration Change 56

Washington, D.C. 20420 February 13, 1978

1\. This change constitutes a complete revision of chapters 14, and 15.
New or changed procedures have been incorporated into these chapters.
Additionally, both chapters have been revised for clarity and to correct
references to conform to current organizational designations and to
incorporate procedures presently established in various DVB circulars
and interim issues. Throughout this change, functional areas of
responsibility have been designated; i.e., Chief of Administrative
activity, Adjudication Officer, Authorization activity, Correspondence
activity, correspondence clerk, Data Terminal Unit and data clerk, to be
consistent with the assignment of duties under the Unit concept. The
extensive nature of this revision, changes in format and revised
paragraph structure preclude the use of brackets to identify new or
revised material.

2\. DVB Manual M231 -1, part 1, is changed as follows:

Page iv

a\. Annotations

Paragraph la(2): Add changes \"51 through 53\".

Paragraph 1B: Add \"II 231-77-2\".

Page v, paragraph 1c: Add \"DVB Circular 20-76-95\", \"DVB Circular
20-77-88\" and \"DVB Circular 23-73-5\".

b\. Filing Instructions

Remove pages Insert pages

14-i and 14-1 through 14 14-i and 14-1 through 14-21\
15-i and 15-1 through 15-13 15-i and 15-1 through 15-16\
15-1 through 15A-3 15A-1 through 15A-3

3\. RESCISSIONS: Changes 51 through 53 to M231-1, part I; Interim Issue
231-77-2;DVB Circulars 20-76-95, 20-77-88 and 23-73-5.

DOROTHY L. STARBUCK

Chief Benefits Director

Distribution: RPC: 2112 plus 203, 5 copies

FD EX: Records Center Division, NARS GSA, 20 copies

Department of Veterans Benefits CORRECTED COPY M23-1, Part I

Veterans Administration Change 59

Washington, D.C. 20420 January 28, 1980

ERRATUM

Change 59, dated October 29, 1979, to Part 1, \"Operating Procedures,\"
Department of Veterans Benefits Manual M23-1, \"Administrative
Operations,\" is corrected as follows:

Transmittal sheet, filing instructions for page 1A-1: After
\"substitute\" delete \"pages 1A-1 and 1A-2\" and insert \"page 1A-1\".

Distribution: RPC: 2112

FD

W23W

Department of Veterans Benefits M23-1, Part I\
Veterans Administration Change 59\
Washington, D.C. 20420 October 29, 1979

Part 1, \"Operating Procedures,\" Department of Veterans Benefits Manual
M23-1, \"Administrative Operations,\" is changed as follows:

Cover page and page ii: Remove these pages and substitute cover page and
page ii attached. (Manual designation changed per 11 231-78-2.)

Page iii, paragraph 3, line 1: Delete \"manul\" and insert \"manual\".

Page iv, paragraph I

Subparagraph a: Add \"M23-1, Part IV, (TEST) dated August 15, 1977\".

Subparagraph a(2): Add changes \" 16\" and \"31

Subparagraph a(3): Add Transmittal Letter \"F\" dated April 17, 1964\".

Subparagraph b: Add \"II 231-78-1 \" and \"II 23-79-1

Page vii: Remove this page and substitute page vii attached.

Pages 1-i and 1-1 through 1-10: Remove these pages and substitute pages
1-i and 1-1 through I -1 0 attached.

Paragraph 1.14-time restraints for delivery of Privacy Act and Freedom
of Information Act requests modified.

Paragraph 1.17-instructions for processing cash and negotiable revised
and clarified,

Page 1A- 1: Remove this page and substitute page 1A-1 (erratum)
attached.

Appendix A, paragraph 1 -exceptions provided to airmail correspondence
guidelines.

Pages 2-i, 2-ii and 2-1 through 2-35: Remove these pages and substitute
pages 2-i, 2-ii, and 2-1 through 2-34 attached.

Paragraph 2.01b-amended to provide for file number assignment to
requests from VA Insurance Centers for competency ratings.

Paragraph 2.07c-revised to provide instructions for color coding of R&E
and DEA folders.

Paragraph 2.13c-additional separation reasons listed.

Paragraph 2.14a-revised to reflect changed procedures for procuring
separation records.

Paragraph 2.17-changed address for submission of fingerprints for
identification.

Paragraph 2.21-revised to include instructions for processing claims
under Chapter 32, 38 U.S.C. and to reflect changed procedures for
determining office of jurisdiction for education claims.

Paragraph 2.22-revised to reflect changed procedures for determining
office of jurisdiction for VA Forms 22-5495 and 22-5495w.

Paragraph 2.24d-new annotation prescribed for R&E folders.

M23-1, Part I October 29, 1979

Change 59

Paragraphs 2.27 and 2.28-incorporate provisions of II 231-78-1, which
provided for file number assignment only on certain VA Forms 10-713 1.

Paragraph 2.31 -\"NOTE\" deleted; signature is not required.

Paragraph 2.42-instructions regarding unidentified mail clarified.

Paragraph 2.49-procedures for disposition of file material without a Me
number amended.

Paragraph 2.62-procedures for processing missing veteran letter amended.

Pages 5-1 through 5-5: Remove these pages and substitute pages 5-1
through 5-5 attached. (Instructions for processing VA Forms 23-22
revised and clarified.)

7-i and 7-1 through 7-1 1: Insert these pages attached. (Ch. 7,
designated \"VARMS (Veterans Appeals Management System),\" provides
processing procedures for appeals.)

Page 8-1: Remove this page and substitute page 8-1 attached. (Address
for Records Development Division d.)

Pages 9-3 and 94: Remove these pages and substitute pages 9-3 through
9-4a attached.

-9.05c-added to incorporate provisions for requesting microfilm search
when service number is not

Paragraph 9.06a-instructions added to provide for explanation of name
discrepancy.

Pages 9-9 through 9-12: Remove these pages and substitute pages 9-9
through 9-12a attached.

9.12-subparagraph d added to provide notification of a beneficiary\'s
death to the holder of the power of attorney.

Paragraph 9.14-subparagraph g added to provide notification of
veteran\'s death to VA medical center.

Paragraphs 9.16a and e-instructions added to provide for including
address information for Outreach Program.

Pages 10-i and 10-1 through 10-25: Remove these pages and substitute
pages 10-i and 10-1 through 10-27 attached.

Paragraph 10.07-revised to reflect amended instructions for disposition
of VADS reject(s) and DD Form(s) 214.

Paragraph 10.20-added to incorporate provisions of 11 23-79-1, which
provided instructions for processing changes of type of discharge code.

Paragraph 10.21-(formerly par. 10.18)-instructions pertaining to
\"flash\" codes clarified and enhanced.

Pages 13i, 13ii and 13-1 through 13-4: Remove these pages and substitute
pages 13-i and 13-1 through 13-4a attached.

Paragraph 13.03

Subparagraph a(2)-instructions for establishing a folder for chapter 32
benefits added.

Subparagraph b-provides instructions for color coding VA Form 3025 for
R&E folders.

2

October 29, 1979 M23-1, Part I

Change 59

Subparagraph c-provides instructions for coding DEA folders when more
than one spouse becomes eligible for benefits; provides instructions for
color coding VA Form 3025 for DEA folders.

Subparagraph j-instructions for processing counseling folders clarified.

Paragraph 13.04-instructions added to provide for separation of bulky
claims folders into volumes.

Pages 13-7 through 13-10: Remove these pages and substitute pages 13-7
through 13-10a attached.

Paragraph 13.12-instructions for routine and priority mail searches
added.

Paragraph 13.18b-amended to provide for circularization when pending
material has permanent record value.

Pages 13-15 through 13-26: Remove these pages and substitute pages 13-15
through 13-20 attached.

Paragraph 13.29c-amended to provide for inclusion of the veteran\'s
discharge papers upon separation into active and inactive XC-folders.

Paragraph 13.47-renumbered 13.41 in accordance with revised numbering
sequence. Instructions added for maintenance of suspense file.

Paragraphs 13.48 through 13.67-deleted and incorporated into chapter 7
by this change.

Pages 14-3 through 14-21: Remove these pages and substitute pages 14-3
through 14-20 attached.

Paragraph 14.09g-exception added for posting of VA Forms 3025 at the
RPC.

Paragraph 14.13a-exception added to provide for routing folders through
DVB Correspondence and Folder Control Unit (23B).

Paragraph 14.16-instructions amended to reflect changed procedures
outlined in chapter 7.

Paragraph 14.24e-exception added to updating BIRLS on permanent
transfers from the RPC.

Paragraph 14.30-subparagraph c deleted as submission of VA Form 23-7672a
is no longer required; subparagraph e added to explain the action taken
by BIRLS to reestablish the death record in the Hines DPC.

Paragraph 14.36-amended to provide for additional review of records
prior to correction.

RESCISSIONS: Part IV (TEST) to M23-1; changes 16 and 31 and Transmittal
Letter F dated April 17, 1964, to M23-1 part I; Interim Issues 231-78-1
and 23-79-1.

DOROTHY L. STARBUCK

Chief Benefits Director

Distribution: RPC: 2112

FD

3

**Rescinded per M23-1, Part I, Change 89, dated 2/27/96**

Department of Veterans Benefits M23-1, Part I

Veterans Administration Change 67

Washington, D.C. 20420 December 1, 1981

1\. Transmitted is a complete revision of Chapter 1 1, \"Change of Name
and Address,\" Part 1, \"Operating Procedures,\" Department of Veterans
Benefits Manual M23-1, \"Administrative Operations.\" Target processing
procedures previously contained in M23-1, part V, chapter 5, have been
incorporated into this chapter. Brackets have not been used to identify
new or revised material.

2\. DVB Manual M23-1, part 1, is changed as follows:

Page iv, paragraph la(l): Add \"Chapter 5, M23-1, part

Page v, paragraph 1e: Add DVB Circular \"23-81-2 and changes 1 and 3\".

Pages 11-i and 11-1 through 11-4: Remove these pages and substitute
pages 11-i and 11-1 through 11-3 attached.

3\. RESCISSIONS: DVB Circular 23-81-2 and changes I and 3; chapter 5 to
M23-1, part

DOROTHY L. STARBUCK

Chief Benefits Director

Distribution: RPC: 2112

FD

7

Department of Veterans Benefits M23-1, Part I\
Veterans Administration Change 71\
Washington, D.C. 20420 May 12, l982

1\. Transmitted is a revision of Chapter 2, \"Claims and
Correspondence,\" Part 1, \"Operating Procedures,\" Department of
Veterans Benefits Manual M23-1, \"Administrative Operations.\" This
revision of chapter 2 incorporates the provisions of M23-1, part V,
chapter 10. Brackets have not been used to identify new or revised
material.

2\. DVB Manual M23-1, part 1, is changed as follows:

Page iv, paragraph 1 a

Subparagraph (1): Add \"Chapter 10, M23-1, part V\".

Subparagraph (2): Add \"Change 7 to M23-1, part V\".

Page V, paragraph 1c: Add DVB Circulars \"20-75-64, 20-76-85, 20-77-58,
23-79-10 and change 1, 23-80-1, 23-81-5 and change I\".

Pages 2-i and 2-ii and 2-1 through 2-34: Remove these pages and
substitute pages 2-i and 2-ii and 2-1 through 2-36 attached.

Page 2A-1: Insert this page attached.

3\. Principal changes are as follows:

Paragraph 2.03-CEST procedures added.

Paragraph 2.08-incorporates procedures for use of lightweight folders
for XC-folder establishment.

Paragraph 2.13, Note-incorporates procedures for generating VA Form
60-31 01 series, Request for Information, through the VDT (video display
terminal) to Target.

Paragraph 2.14-amended to show the current separation reasons as they
appear in a BIRLS reply message.

Paragraph 2.26

Subparagraph c-amended to provide instructions for optional use of 3 1 1
screen Target print in lieu of VA Form 22-1994a.

Subparagraph f-instructions for use of VA Form 20-6538, Number and
Records Control, eliminated.

Paragraph 2.42-amended to provide instruction for processing ROAR
(Relocation of Active Records) cases.

4\. RESCISSIONS: DVB Circulars 20-75-64, 20-76-85, 20-77-58, 23-79-10
and change 1, 23-80-1, and 23-81-5 and change 1; change 7 to M2 3-1,
part V (change incorporated ch. 10 to M23-1, pt. V).

DOROTHY L. STARBUCK

Chief Benefits Director

Distribution: RPC: 2112

FD

Department of Veterans Benefits M23-1, Part I\
Veterans Administration Change 74\
Washington, D.C. 20420 July 26, 1983

1\. Transmitted is a revision of Chapter 15, \"Retirement and Recall of
Records,\" Part 1, \"Operating Procedures,\" Department of Veterans
Benefits Manual M23-1, \"Administrative Operations.\"

2\. DVB Manual M23-1, part 1, is changed as follows:

Page iv, paragraph I

-Subparagraph a(2): Add change \"57\" to M23-1, part 1, and change
\"70\" and \"errata dated October 14, 1982\" to M23-1, Part I.

Subparagraph b: Add \"II 23-82-7\".

Page v, paragraph 1c: Add DVB Circular \"23-814 and changes I through
4\".

Pages 15-i and 15-1 through 15-18: Remove these pages and substitute
pages 15-i and 15-ii and 15-1 through 15-27 attached.

Pages 15A-1 through 15A-3: Remove these pages and substitute pages 15A-1
through 15A-3 attached.

3\. Principal changes are as follows:

Paragraph 15.02-Provides new instructions for completing item 6, column
(i), of SF 135, Records Transmittal and Receipt, when sending records to
an FARC for retirement.

Paragraph 15.03-Provides instructions for writing the first and last
folder file number on the front of each box for all categories of
records retired to FARC\'s.

Paragraph 15.07-Provides new retirement procedures concerning the RPC
NOD Unit only for NOD folders.

Paragraph 15.13-Provides new location for XC, R&E, and loan guaranty
folders that were retired to the Mechanicsburg, Pennsylvania, FARC prior
to February 1, 1979.

Section D-This is a new section that has been added incorporating DVB
Circular 23-81-4 (with changes I through 4), into chapter 15, which
provides instructions for stations that are selected on an as-needed
basis to participate in the relocation of inactive claims folders to the
RPC, St. Louis, Missouri.

Appendix A-Revised to provide current addresses and telephone numbers
for all FARC\'s.

4\. RESCISSIONS: Interim Issue 23-82-7; DVB Circular 23-81-4 and changes
I through 4; changes 57 and 70 and errata dated October 14, 1982, to
M23-1, part 1.

DOROTHY L. STARBUCK

Chief Benefits Director

Distribution: RPC: 2112 plus 203, 5 copies

FD EX: Records Center Division, NARS,

GSA, 20 copies

Department of Veterans Benefits M23-1, Part I\
Veterans Administration Change 75\
Washington, D.C. 20420 September 19,1983

1\. Transmitted is a revision of Chapter 9, \"Death Benefits
Applications and Correspondence,\" Part 1, \"Operating Procedures,\"
Department of Veterans Benefits Manual M23-1, \"Administrative
Operations.\" This revision of chapter 9 incorporates the provisions of
M23-1, part V, chapter 9. Brackets have not been used to identify new or
revised material.

2\. DVB Manual M23-1, part 1, is changed as follows:

Page iv, paragraph I a

Subparagraph (1): Add \"Chapter 9, M23-1, part V\".

Subparagraph (2): Add \"Change 6 to M23-1, part V\".

Page v, paragraph 1c: Add DVB Circulars \"20-81-22 and changes 1, 2, 3,
4, 5 and 6\", \"23-83-5\" and \"23-83-6\".

Pages 9-i and 9-1 through 9-15: Remove these pages and substitute pages
9-i and 9-1 through 9-18 attached.

Pages 9A-1 through 9A-6 and 9B-1 and 9B-2: Insert these pages attached.

3\. Principal changes are as follows:

Paragraphs 9.01 through 9.10-revised to reflect changed procedures for
processing notices of death and to include Target processing.

Paragraph 9.04f-revised to reflect discontinuance of the automatic
printing of the FNOD screen in all death cases.

Paragraph 9.07-incorporates procedures for use of lightweight folders
for XC-folder establishment.

Paragraph 9.08-instructions for processing when the red-rope claims
folder is located at the RPC.

Paragraph 9.12-incorporates procedures for veterans interred in national
cemeteries.

Paragraph 9.17-incorporates procedures for reimbursement of headstone or
marker expense.

Paragraph 9.19-amended to provide for review by authorization activity.

Paragraph 9.22-revised to reflect changed procedures for processing
fingerprint requests in \"body-held\" cases.

Appendix A-instructions for processing notices of death via ARS.

Appendix B-guidance for determining possible service-connected death.

4\. RESCISSIONS: DVB Circulars 20-81-22, 23-83-5, 23-83-6; and change 6
to M23-1, part V (change incorporated ch. 9 to 3-1, pt.1).

DOROTHY L. STARBUCK

Chief Benefits Director

Distribution: RPC: 2112

FD

Department of Veterans Benefits Erratum to M23-1, Part I\
Veterans Administration Change 76\
Washington, D.C. 20420 December 3, 1984

Change 76, dated September 6, 1984, to Part 1, \"Operating Procedures,\"
Department of Veterans Benefits Manual M23-1, \'Administrative
Operations,\" is corrected as follows:

Page 9-5, paragraph 9.06b: Redesignate subparagraphs \"(3)\" and \"(4)\"
as \"c\" and \"d\", respectively.

Distribution: RPC: 2112

FD

Department of Veterans Benefits M23-1, Part I\
Veterans Administration Change 76\
Washington, D.C. 20420 September 6, 1984

Part 1, \"Operating Procedures,\" Department of Veterans Benefits Manual
M23-1, \"Administrative Operations,\" is changed as follows:

Pages 9-3 through 9-6: Remove these pages and substitute pages 9-3
through 9-6a attached. (Par. 9.06 amended to further clarify the
criteria for the use of check intercept procedures.)

DOROTHY L. STARBUCK

Chief Benefits Director

Distribution: RPC: 2112

FD

M23-1, Part I

April 3, 1992 Change 85

1\. Transmitted is a complete revision of Chapter 17, \"Centralized
Transcription Management\", Part I, \"Operating Procedures\", Veterans
Benefits Administration Manual M23-1, \"Administrative Operations\".

2\. Due to the extensive nature of the revision, brackets have not been
used to identify new or revised material.

3\. The purpose of this revision is to provide updated operating
instructions for the Centralized Transcription Activity and the Chief,
Administrative/Support Services Division.

4\. Manual 23-1, Part I, is changed as follows:

Page iv, paragraph la(2): Add change \"82\".

Pages 17-i through 17-A4: Remove these pages and insert pages 17-i
through 17-13 and 17-E1 attached.

5\. RESCISSIONS: Change 82 to M23-1, Part 1, dated November 15, 1989.

D\'Wayne Gray

Chief Benefits Director

Distribution: RPC 2112

FD

Veterans Benefits Administration M23-1, Part I

Department of Veterans Affairs Change 86

Washington, DC 20420 March 29, 1993

1\. Transmitted is a complete revision of Chapter 16, \"Records
Inventory Management System (RIMS), Part I, \"Operating Procedures,\"
Veterans Benefits Administration Manual M23-1, \"Administrative
Operations.\"

2\. The purpose of this revision is to incorporate all interim issues
and erratas to the chapter and provide updated operating procedures for
managing and controlling records and equipment maintained at all field
stations including the Manila Regional Office.

3\. The extensive nature of this revision precludes the use of brackets
to identify new or revised material.

4\. [Pages 16i through 16I-1]{.underline}:

Remove these pages and substitute pages 16i through 16F-1 attached.

5\. RESCISSION: Changes 79 and 83 to M23-1, part I; Interim Issue
23-90-2; and errata dated April 3, 1990.

D\'Wayne Gray

Chief Benefits Director

Distribution: RPC 2112

FD

Veterans Benefits Administration Errata to M23-1, Part 1

Department of Veterans Affairs Change 87

Washington, DC 20420 July 14, 1994

Change 87, dated March 7, 1994, Chapter 6, \"Records Adjustment,\" Part
I, \"Operating Procedures,\" Veterans Benefits Administration Manual
M23-1, \"Administrative Operations,\" is corrected as follows:

[Page 6-5,]{.underline} paragraph 6.07

Subparagraph 6.07c(2), line 6: Delete \"BIRLS Support Division\" and
insert \"RPC\".

[Page 6-6]{.underline}

Subparagraph 6.07c(2)(b), line 2: Delete \"00/233B\" and insert
\"00/231D\".

Subparagraph 6.07c(3), line 7: Delete \"BIRLS Support Division\" and
insert \"RPC\".

[Page 6-7]{.underline}

Subparagraph 6.07c(3)(a), line 2: Delete \"BIRLS Support Division\" and
insert \"RPC\".

Subparagraph 6.07c(3)(c), line 3: Delete \"BIRLS Support Division\" and
insert \"RPC\".

Subparagraph 6.07c(3)(d)[1]{.underline}., line 2: Delete \"BIRLS Support
Division\" and insert \"RPC\".

Distribution: CO: RPC 2112

SS (20A52) FLD: VBAFS, 1 each (Reproduce and distribute as needed)

LOCAL REPRODUCTION AUTHORIZED

Veterans Benefits Administration M23-1, Part I

Department of Veterans Affairs Change 87

Washington, DC 20420 March 7, 1994

1\. The following is a revision to Veterans Benefits Manual, M23-1, Part
I, \"Operating Procedures.\" The extensive nature of the revision
precludes the use of brackets to identify new or revised material.

2\. The changes are as follows:

**Cover and pages ii through vii:** Remove these pages and insert new
cover and pages ii through iv attached.

**Pages 1-i through 1D-1:** Remove these pages and substitute pages 1-i
through 1D-2 attached.

**Pages 3-i through 3-2:** Remove these pages. (This rescinds chapter 3
in its entirety)

**Pages 6-i through 6-10:** Remove these pages and substitute pages 6-i
through 6-7 attached.

**Pages 7-i through 7-11:** Remove these pages. (This rescinds chapter 7
in its entirety)

**Pages 8-i and 8-1:** Remove these pages. (This rescinds chapter 8 in
its entirety)

**Pages 10-i through 10-8:** Remove these pages. (This rescinds chapter
10 in its entirety)

**Pages 12-i through 12-22:** Remove these pages. (This rescinds chapter
12 in its entirety)

**Pages 13-i through 13A-4:** Remove these pages and substitute pages
13-i through 13A-5 attached.

**Pages 18-i through 18-10:** Remove these pages and substitute pages
18-i through 18A-2 attached.

**Pages 19-i through 19-12:** Remove these pages and substitute pages
19-i through 19-E attached.

3\. [RESCISSIONS]{.underline}: Cir. 20-93-2, II 23-81-3, II 23-81-8,

II 23-82-1, II 23-82-6, II 23-82-11, II 23-83-3, II 23-84-1, II 23-84-3,
II 23-88-1, II 23-88-2, II 23-89-1, II 23-90-1; Changes 55 and Errata,
62, 63, 66, 68, 69, 78, 80, and 83 and Errata to M23-1, part I.

R. J. Vogel

Under Secretary for Benefits

Distribution: RPC: 2112

FD

Veterans Benefits Administration M23-1, Part I

Department of Veterans Affairs Change 88

Washington, DC June 27, 1994

Part I, \"Operating Procedures,\" Veterans Benefits Administration
Manual M23-1, \"Administrative Operations,\" is changed as follows:

**Pages 1-i and 1-5:** Remove these pages and insert pages 1-i and 1-5
attached.

Page 1-i: Page numbers corrected.

Page 1-5:

Paragraph 1.10g(1) is amended to allow for the use of business reply
envelopes for VBA approved customer satisfaction surveys.

Paragraph 1.10g \"NOTE:\" is revised to explain the use of BRM
envelopes.

**Page 1-18:** Paragraph 1.24g, line 2: delete \"Appendix C\" and insert
\"Appendix D\".

R. J. Vogel

Under Secretary for Benefits

Distribution: RPC 2112

FD

**Veterans Benefits Administration M23-1, Part I**

**Departament of Veterans Affairs Change 89**

**Washington, DC 20420 February 27, l996**

1\. Transmitted is a complete revision of Chapter 11, Part I,
\"Operating Procedures,\" Veterans Benefits Administration Manual M23-1,
\"Administrative Operations.\"

2\. The purpose of this revision is to provide updated procedures to the
field stations for changing name and address in the Hines BDN System.

3\. The extensive nature of this revision precludes the use of brackets
to identify new or revised material.

4\. [Pages 11i through 11-3]{.underline}: Remove these pages and
substitute pages 11i through 11-8 attached.

5\. RESCISSION: Change 67 to M23-1, part I, dated December 1, 1981.

By Direction of the Under Secretary for Benefits

George S. Vaveris, Director

Office of Information Technology

Distribution: RPC 2112

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LOCAL REPRODUCTION AUTHORIZED

**Veterans Benefits Administration M23-1, Part I**

**Department of Veterans Affairs Change 90**

**Washington, D.C. 20420 January 22, 1997**

1\. Transmitted is a revision of Appendix A, Chapter 1, Part I,
"Operating Procedures," Veterans Benefits Administration Manual M23-1,
"Administrative Operations."

2\. The purpose of this revision is to update the guidelines for sending
mail to addressees residing outside the continental United States.

3\. Pages 1A-1 and 1A-2: Remove these pages and substitute pages 1A-1
and 1A-2 attached.

By Direction of the Acting Under Secretary for Benefits

ROBERT W. GARDNER

Director

Office of Resource Management

Distribution: RPC: 2112

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