+-------------------------------+--------------------------------------+
| ![](media/image1.png)         | ![](media/ima                        |
| {width="0.8618055555555556in" | ge2.png){width="4.865277777777778in" |
| h                             | height="1.3875in"}                   |
| eight="0.8208333333333333in"} |                                      |
|                               |                                      |
| ###                           |                                      |
|                               |                                      |
| U.S. Department               |                                      |
|                               |                                      |
| of Transportation             |                                      |
+-------------------------------+--------------------------------------+

# 

## Air Travel Consumer Report

**A Product Of The**

####### Office of Aviation Enforcement and Proceedings

######## Aviation Consumer Protection Division

+---------------------------+------------------------------------------+
| >                         | #                                        |
| ![](media/image3.png){wid | ####  [Issued: October 2007]{.underline} |
| th="2.0076388888888888in" |                                          |
| > heigh                   | > **Flight Delays^1^** August 2007       |
| t="1.8333333333333333in"} | >                                        |
|                           | > 12 Months Ending August 2007           |
|                           | >                                        |
|                           | > **Mishandled Baggage^1^** August 2007  |
|                           | >                                        |
|                           | > **Oversales^1^** 2nd Quarter 2007      |
|                           | >                                        |
|                           | > January-June 2007                      |
|                           | >                                        |
|                           | > **Consumer Complaints^2^** August 2007 |
|                           | >                                        |
|                           | > (Includes Disability and               |
|                           | >                                        |
|                           | > Discrimination Complaints)**\          |
|                           | > \                                      |
|                           | > Customer Service Reports to**\         |
|                           | > **the Dept. of Homeland Security^3^**  |
|                           | > August 2007**\                         |
|                           | > \                                      |
|                           | > Airline Animal Incident Reports^4^**   |
|                           | > August 2007                            |
+---------------------------+------------------------------------------+

^1^ Data collected by the Bureau of Transportation Statistics. Website:
[*http://www.bts.gov/*](http://www.bts.gov/)

^2^ Data compiled by the Aviation Consumer Protection Division. Website:
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

^3^ Data provided by the Department of Homeland Security, Transportation
Security Administration

^4^ Data collected by the Aviation Consumer Protection Division

**[Table of Contents]{.smallcaps}**

**Section Page**

***Introduction*** \...\...\...\...\...\...\.......2

***Flight Delays***

**Explanation** \...\...\...\...\...\...\.......3

**Table 1** \...\...\...\...\...\...\.......4

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time, by Carrier

**Table 1A** \...\...\...\...\...\...\.......5

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time and Carrier Rank,
>
> by Month, Quarter, and Data Base to Date

**Table 2** \...\...\...\...\...\...\.......6

> Number of Reported Flight Arrivals and Percentage
>
> Arriving On Time, by Carrier and Airport

**Table 3** \...\...\...\...\...\........10

> Percentage of All Carriers\' Reported Flight Operations
>
> Arriving On Time, by Airport and Time of Day

**Table 4** \...\...\...\...\...\........12

> Percentage of All Carriers\' Reported Flight Operations
>
> Departing On Time, by Airport and Time of Day

**Table 5** \...\...\...\...\...\........14

> List of Regularly Scheduled Flights
>
> Arriving Late 80% of the Time or More (Check for all pages)

**Table 6** \...\...\...\...\...\...\...\...19

> Number and Percentage of Regularly
>
> Scheduled Flights Arriving Late 70% of the
>
> Time or More

**Table 7** \...\...\...\...\...\...\...\...20

> On-Time Arrival and Departure
>
> Percentage, by Airport

**Table 8** \...\...\...\...\...\...\...\...24

> Overall Number and Percentage of Flight
>
> Cancellations, by Carrier

**Table 9** \...\...\...\...\...\...\...\...25

Flight Causation Data, By Airline and Category

**Table 10** \...\...\...\...\...\...\...\...26

Flight Causation Data, Graphic Representation

**Footnotes** \...\...\...\...\...\...\...\...27

**Appendix** \...\...\...\...\...\...\...\...28

**Section Page**

***Mishandled Baggage***

**Explanation** \...\...\...\...\...\..........29

**Ranking\--Month** \...\...\...\...\...\..........30

***Oversales***

**Explanation** \...\...\...\...\...\..........31

**Ranking---2nd Qtr** \...\...\...\...\...\......\....32

**Ranking---Jan-June** \...\...\...\...\...\......\....33

***Consumer Complaints***

**Explanation** \...\...\...\...\...\..........34

**Complaint Tables 1-5** ......\...\..........\...35

> Summary, Complaint Categories, U.S. Airlines,
>
> Incident Date, and Companies Other Than
>
> U.S. Airlines

**Rankings, Table 6 (Month)** .........\...\...\...\.....40

**Complaint Categories** .........\...\...\...\.....41

***Customer Service Reports to the***

***Department of Homeland Security*** 42

***Airline Reports to DOT of Incidents Involving***

***the Loss, Injury, or Death of Animals***

***During Air Transportation*** 43

**[INTRODUCTION]{.underline}**

The *Air Travel Consumer Report* is a monthly product of the Department
of Transportation\'s Office of Aviation Enforcement and Proceedings
(OAEP). The report is designed to assist consumers with information on
the quality of services provided by the airlines.

The report is divided into six sections (Flight Delays, Mishandled
Baggage, Oversales, Consumer Complaints, Customer Service Reports to the
Transportation Security Administration, and Airline Reports of the Loss,
Injury, or Death of Animals During Air Transportation). The sections
that deal with flight delays, mishandled baggage and oversales are based
on data collected by the Department's Bureau of Transportation
Statistics. The section that deals with consumer complaints is based on
data compiled by the OAEP's Aviation Consumer Protection Division
(ACPD). The section that deals with customer service reports to the
Department of Homeland Security's Transportation Security Administration
(TSA) is based on data provided by TSA. The section that deals with
animal incidents during air transport is based on reports required to be
submitted by airlines to the ACPD. Each section of the report is
preceded by a brief explanation of how to read and understand the
information provided.

The report normally is released by the end of the first week of each
month. The report is available via the Internet at
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

![](media/image4.wmf)

**[FLIGHT DELAYS]{.underline}**

This section provides information about airline on-time performance,
flight delays, and cancellations. It is based on data filed by airlines
each month with the Department of Transportation's Bureau of
Transportation Statistics (Office of Airline Information), as described
in 14 CFR Part 234 of DOT\'s regulations. It covers nonstop
scheduled-service flights between points within the United States
(including territories) by the 19**\*** U.S. air carriers that have at
least one percent of total domestic scheduled-service passenger
revenues, and the two\*\* carriers that currently report flight delay
data voluntarily.

The rule requires carriers to currently report on operations to and from
the 32 U.S. airports that account for at least one percent of the
nation\'s total domestic scheduled-service passenger enplanements (see
Appendix for a complete list of the reportable airports). However, all
reporting airlines have voluntarily provided data for their entire
domestic systems, and that information is included in this report.

A flight is counted as \"on time\" if it operated less than 15 minutes
after the scheduled time shown in the carriers\' Computerized
Reservations Systems (CRS). All tables in this report except Table 4 are
based on gate arrival times; Table 4 is based on gate departure times.

In fulfilling DOT's data reporting requirements, the reporting air
carriers use automated and/or manual systems for collecting flight data.
Those using an automated system rely on the Aircraft Communication
Addressing and Reporting System (ACARS). Based on the latest information
available to DOT, of the 21**\*** reporting air carriers, 15 carriers
(AirTran, America West**\***, American, American Eagle, Continental,
Delta, ExpressJet, Frontier, Hawaiian, JetBlue, Northwest, Pinnacle,
Southwest, United, and US Airways\*) use ACARS exclusively; 3 carriers
(Aloha, Atlantic Southeast, and Comair) record arrival times manually;
and 3 carriers (Alaska, Mesa, and SkyWest) use a combination of ACARS
and manual reporting systems.

As indicated above, a carrier may voluntarily file data for its entire
domestic system. Tables 2, 3, and 4 are limited to the 32 required or
\"reportable\" airports; Tables 5, 6 and 7 contain data on flights
to/from all airports that were reported. Tables 1 and 8 each have one
column for the 32 \"reportable\" airports and another for all of the
airports reported; see footnote C for additional explanation.

Tables 1 through 4 display percentages of flight operations that were on
time,, while Tables 5 and 6 show service that was late. Tables 1, 1A,
and 2 present data by carrier; airlines are ranked by performance in
Table 1 and are listed in alphabetical order by carrier code in Table 2
(see Appendix for codes). Beginning with the February 1988 report, Table
1A shows carrier rankings by month and time-series data on the
percentage of flight operations that arrived on time.

Tables 3 and 4 provide information by airport and time of day. Table 5
is a list of the most frequently delayed flights, showing the percentage
of each flight operation that was late that month and the average and
median number of minutes the flight was late. The flights with the
highest percentage of late operations are listed first in Table 5; where
percentages are identical, flights are listed alphabetically by carrier
code. Table 6, like Tables 1, 1A, and 2, presents data by carrier, but
lists the carriers in rank order from worst to best based on the number
of flights which were late 70% of the time or more. Table 7 lists more
than 200 cities in alphabetical order with the corresponding on-time
arrival and departure percentages.

Tables 3, 4, and 5 contain information on the time of day that a flight
operated. All times are local. A 10:50 a.m. departure from Atlanta is
10:50 a.m. Atlanta time; if that flight arrived in Dallas at 11:45 a.m.,
that is 11:45 a.m. Dallas time. If a flight\'s scheduled operating time
changed during the month, Table 5 shows the time that was in effect for
the last flight operation performed that month.

Table 8 displays the number of operations, number of flight
cancellations, and percentage of cancellations by air carrier for the
reportable airports and for the air carriers' domestic system.

Table 9 displays airline flight delay causation data by categories and
Table 10 provides an overall graphic representation of that data.

Except for the flights listed in Table 5, this report provides summary
information - it does not show the on-time record of individual
flights.  The on-time performance for individual markets and flights can
be searched at
<http://www.bts.gov/programs/airline_information/airline_ontime_statistics/>

Airline Service Quality Performance data from the most recent six months
is available for free download as a CD product from the BTS Bookstore at
<https://www.bts.gov/pdc/index.xml>     CDs for earlier months can be
purchased by sending an email to: <Orders@bts.gov> Additional summary
data for airports and airlines can be found at BTS' Flight Delays
at-a-Glance at: <http://www.transtats.bts.gov/HomeDrillChart.asp>

Cause of delay data for airports and airlines can be found at:
<http://www.transtats.bts.gov/OT_Delay/OT_DelayCause1.asp>   

Information on the performance of specific flights is displayed on the
CRS used by most airlines and travel agencies. Each of the reporting
carriers\' flights have a one-digit code between 0 and 9 representing
that flight\'s percentage of on-time operations for the latest reported
month. For example, \"8\" means that flight arrived on time (within 15
minutes) between 80% and 89.9% of the time during the latest reported
month.

**\* Effective January 2006, data of the merged operations of US Airways
and America West Airlines are combined, and appear only as US or US
Airways data in the flight delay tables.**

**\*\*Aloha Airlines and Hawaiian Airlines currently report flight delay
data voluntarily, as permitted by Part 234.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME BY CARRIER \***

  ----------------------- -------- ------------ ----------- --------- ------------ ---------- -----------
                                   **AT 32                            **AT ALL                
                                   REPORTABLE                         REPORTABLE              
                                   AIRPORTS                           AIRPORTS                
                                   B/**                               C/**                    

  **CARRIER A/**                   **NUMBER OF\ **PERCENT             **NUMBER OF\            **PERCENT
                                   AIRPORTS\    OF\                   AIRPORTS\               OF\
                                   REPORTED**   ARRIVALS\             REPORTED**              ARRIVALS\
                                                ON TIME                                       ON TIME
                                                D/**                                          D/**

  **ALOHA AIRLINES S/V/** **3**                 **89.6**    **11**                 **97.0**   

  **HAWAIIAN AIRLINES     **7**                 **84.8**    **14**                 **93.6**   
  S/V/**                                                                                      

  **SOUTHWEST AIRLINES    **19**                **78.6**    **64**                 **77.7**   
  S/**                                                                                        

  **EXPRESSJET AIRLINES   **30**                **74.0**    **124**                **77.6**   
  S/**                                                                                        

  **FRONTIER AIRLINES     **22**                **77.3**    **44**                 **76.7**   
  S/**                                                                                        

  **SKYWEST AIRLINES S/** **22**                **77.3**    **148**                **75.6**   

  **CONTINENTAL AIRLINES  **28**                **74.7**    **68**                 **75.3**   
  S/**                                                                                        

  **MESA AIRLINE S/**     **23**                **73.4**    **117**                **73.6**   

  **AIRTRAN AIRWAYS S/**  **25**                **70.9**    **55**                 **71.2**   

  **PINNACLE AIRLINES     **13**                **68.2**    **114**                **71.1**   
  S/**                                                                                        

  **JETBLUE AIRWAYS S/**  **19**                **69.8**    **48**                 **70.1**   

  **AMERICAN AIRLINES     **30**                **69.5**    **78**                 **69.9**   
  S/**                                                                                        

  **DELTA AIR LINES S/**  **31**                **70.4**    **98**                 **69.6**   

  **US AIRWAYS S/**       **30**                **69.4**    **78**                 **69.3**   

  **NORTHWEST AIRLINES    **30**                **67.8**    **104**                **68.2**   
  S/**                                                                                        

  **AMERICAN EAGLE        **19**                **68.8**    **117**                **67.5**   
  AIRLINES S/**                                                                               

  **COMAIR S/**           **23**                **67.6**    **92**                 **67.2**   

  **ALASKA AIRLINES S/**  **16**                **69.1**    **46**                 **67.1**   

  **UNITED AIRLINES S/**  **31**                **66.5**    **78**                 **66.2**   

  **ATLANTIC SOUTHEAST    **17**                **59.4**    **138**                **55.0**   
  AIRLINES S/**                                                                               

  **TOTAL**                                     **71.3**                                      **71.7**
  ----------------------- -------- ------------ ----------- --------- ------------ ---------- -----------

-   **For simplicity, statistics are displayed to one decimal place.
    Actual ranking order is based on our computer carrying out the
    number of decimal places to nine.**

> **\* All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, plus other carriers that report
> voluntarily. The carriers that are ranked in this table are the same
> carriers that are ranked in the "Mishandled Baggage" and "Consumer
> Complaints" sections of this report.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1A. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME AND CARRIER RANK, BY MONTH, QUARTER, AND DATABASE TO DATE**

<table style="width:100%;">
<colgroup>
<col style="width: 21%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
</colgroup>
<tbody>
<tr class="odd">
<td rowspan="3"><strong>CARRIER</strong></td>
<td colspan="2"><p><strong>3rd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>4th</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>1st</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>2nd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2" rowspan="2"><strong>JUN – 07</strong></td>
<td colspan="2" rowspan="2"><strong>JUL – 07</strong></td>
<td colspan="2" rowspan="2"><strong>AUG – 07</strong></td>
<td colspan="2" rowspan="2"><p><strong>12 MONTHS ENDING</strong></p>
<p><strong>AUGUST 2007</strong></p></td>
<td colspan="2" rowspan="2"><p><strong>DATABASE T0 DATE</strong></p>
<p><strong>SEP 1987-</strong></p>
<p><strong>AUGUST 2007</strong></p></td>
</tr>
<tr class="even">
<td colspan="2"><strong>07 – 09 2006</strong></td>
<td colspan="2"><strong>10 – 12 2006</strong></td>
<td colspan="2"><strong>01 – 03 2007</strong></td>
<td colspan="2"><strong>04 – 06 2007</strong></td>
</tr>
<tr class="odd">
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
</tr>
<tr class="even">
<td><strong>AIRTRAN</strong></td>
<td>73.0</td>
<td>14</td>
<td>73.3</td>
<td>10</td>
<td>76.5</td>
<td>6</td>
<td>79.7</td>
<td>5</td>
<td>71.9</td>
<td>6</td>
<td>68.9</td>
<td>12</td>
<td>71.2</td>
<td>9</td>
<td>75.0</td>
<td>5</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>ALASKA</strong></td>
<td>72.0</td>
<td>16</td>
<td>72.4</td>
<td>12</td>
<td>72.0</td>
<td>9</td>
<td>75.4</td>
<td>9</td>
<td>70.5</td>
<td>8</td>
<td>68.1</td>
<td>13</td>
<td>67.1</td>
<td>18</td>
<td>72.7</td>
<td>10</td>
<td>75.6</td>
<td>8</td>
</tr>
<tr class="even">
<td><strong>ALOHA</strong></td>
<td>93.8</td>
<td>2</td>
<td>92.8</td>
<td>1</td>
<td>92.0</td>
<td>2</td>
<td>90.2</td>
<td>2</td>
<td>86.8</td>
<td>2</td>
<td>91.5</td>
<td>2</td>
<td>97.0</td>
<td>1</td>
<td>92.5</td>
<td>2</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>AMERICAN</strong></td>
<td>75.7</td>
<td>7</td>
<td>73.6</td>
<td>8</td>
<td>67.8</td>
<td>14</td>
<td>66.6</td>
<td>19</td>
<td>57.9</td>
<td>19</td>
<td>63.4</td>
<td>18</td>
<td>69.9</td>
<td>12</td>
<td>69.5</td>
<td>13</td>
<td>78.6</td>
<td>3</td>
</tr>
<tr class="even">
<td><strong>AMERICAN EAGLE</strong></td>
<td>72.3</td>
<td>15</td>
<td>69.5</td>
<td>16</td>
<td>67.3</td>
<td>15</td>
<td>68.9</td>
<td>17</td>
<td>60.5</td>
<td>18</td>
<td>65.1</td>
<td>17</td>
<td>67.5</td>
<td>16</td>
<td>68.5</td>
<td>15</td>
<td>74.0</td>
<td>9</td>
</tr>
<tr class="odd">
<td><strong>ATA</strong></td>
<td>69.8</td>
<td>18</td>
<td>71.7</td>
<td>15</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>ATLANTIC SOUTHEAST</strong></td>
<td>57.0</td>
<td>20</td>
<td>63.3</td>
<td>20</td>
<td>66.1</td>
<td>16</td>
<td>68.2</td>
<td>18</td>
<td>56.0</td>
<td>20</td>
<td>54.2</td>
<td>20</td>
<td>55.0</td>
<td>20</td>
<td>63.0</td>
<td>19</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>COMAIR</strong></td>
<td>69.2</td>
<td>19</td>
<td>66.7</td>
<td>19</td>
<td>63.0</td>
<td>19</td>
<td>69.4</td>
<td>15</td>
<td>64.0</td>
<td>15</td>
<td>62.4</td>
<td>19</td>
<td>67.2</td>
<td>17</td>
<td>66.3</td>
<td>18</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>CONTINENTAL</strong></td>
<td>75.1</td>
<td>8</td>
<td>73.7</td>
<td>7</td>
<td>73.0</td>
<td>8</td>
<td>72.2</td>
<td>12</td>
<td>67.9</td>
<td>11</td>
<td>69.7</td>
<td>11</td>
<td>75.3</td>
<td>7</td>
<td>73.5</td>
<td>8</td>
<td>78.4</td>
<td>4</td>
</tr>
<tr class="odd">
<td><strong>DELTA</strong></td>
<td>74.0</td>
<td>13</td>
<td>74.1</td>
<td>5</td>
<td>78.7</td>
<td>4</td>
<td>77.7</td>
<td>7</td>
<td>67.9</td>
<td>12</td>
<td>65.3</td>
<td>16</td>
<td>69.6</td>
<td>13</td>
<td>74.5</td>
<td>7</td>
<td>77.6</td>
<td>6</td>
</tr>
<tr class="even">
<td><strong>EXPRESSJET</strong></td>
<td>75.1</td>
<td>9</td>
<td>72.1</td>
<td>14</td>
<td>70.6</td>
<td>10</td>
<td>72.7</td>
<td>11</td>
<td>69.6</td>
<td>10</td>
<td>70.9</td>
<td>8</td>
<td>77.6</td>
<td>4</td>
<td>73.1</td>
<td>9</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>FRONTIER</strong></td>
<td>83.5</td>
<td>3</td>
<td>81.4</td>
<td>3</td>
<td>77.7</td>
<td>5</td>
<td>77.2</td>
<td>8</td>
<td>71.8</td>
<td>7</td>
<td>75.5</td>
<td>6</td>
<td>76.7</td>
<td>5</td>
<td>78.9</td>
<td>4</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>HAWAIIAN</strong></td>
<td>95.8</td>
<td>1</td>
<td>90.9</td>
<td>2</td>
<td>92.5</td>
<td>1</td>
<td>93.6</td>
<td>1</td>
<td>92.9</td>
<td>1</td>
<td>94.7</td>
<td>1</td>
<td>93.6</td>
<td>2</td>
<td>92.9</td>
<td>1</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>JETBLUE</strong></td>
<td>74.8</td>
<td>11</td>
<td>68.6</td>
<td>17</td>
<td>63.4</td>
<td>18</td>
<td>68.9</td>
<td>16</td>
<td>63.9</td>
<td>16</td>
<td>66.8</td>
<td>14</td>
<td>70.1</td>
<td>11</td>
<td>67.9</td>
<td>16</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>MESA</strong></td>
<td>71.2</td>
<td>17</td>
<td>72.7</td>
<td>11</td>
<td>68.1</td>
<td>13</td>
<td>74.8</td>
<td>10</td>
<td>70.0</td>
<td>9</td>
<td>75.5</td>
<td>5</td>
<td>73.6</td>
<td>8</td>
<td>72.4</td>
<td>11</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>NORTHWEST</strong></td>
<td>76.6</td>
<td>6</td>
<td>67.9</td>
<td>18</td>
<td>65.7</td>
<td>17</td>
<td>70.8</td>
<td>14</td>
<td>64.1</td>
<td>14</td>
<td>70.1</td>
<td>9</td>
<td>68.2</td>
<td>15</td>
<td>68.8</td>
<td>14</td>
<td>79.2</td>
<td>2</td>
</tr>
<tr class="even">
<td><strong>PINNACLE</strong></td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>73.3</td>
<td>7</td>
<td>81.2</td>
<td>3</td>
<td>76.0</td>
<td>4</td>
<td>78.9</td>
<td>3</td>
<td>71.1</td>
<td>10</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>SKYWEST</strong></td>
<td>78.9</td>
<td>5</td>
<td>72.2</td>
<td>13</td>
<td>69.7</td>
<td>12</td>
<td>79.7</td>
<td>6</td>
<td>77.9</td>
<td>3</td>
<td>75.9</td>
<td>4</td>
<td>75.6</td>
<td>6</td>
<td>74.6</td>
<td>6</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>SOUTHWEST</strong></td>
<td>80.9</td>
<td>4</td>
<td>80.4</td>
<td>4</td>
<td>80.7</td>
<td>3</td>
<td>80.6</td>
<td>4</td>
<td>75.3</td>
<td>5</td>
<td>75.2</td>
<td>7</td>
<td>77.7</td>
<td>3</td>
<td>80.1</td>
<td>3</td>
<td>82.1</td>
<td>1</td>
</tr>
<tr class="odd">
<td><strong>UNITED</strong></td>
<td>74.9</td>
<td>10</td>
<td>73.8</td>
<td>6</td>
<td>70.2</td>
<td>11</td>
<td>71.5</td>
<td>13</td>
<td>66.0</td>
<td>13</td>
<td>70.1</td>
<td>10</td>
<td>66.2</td>
<td>19</td>
<td>71.5</td>
<td>12</td>
<td>76.1</td>
<td>7</td>
</tr>
<tr class="even">
<td><strong>US AIRWAYS</strong></td>
<td>74.8</td>
<td>12</td>
<td>73.5</td>
<td>9</td>
<td>62.4</td>
<td>20</td>
<td>64.3</td>
<td>20</td>
<td>61.6</td>
<td>17</td>
<td>66.3</td>
<td>15</td>
<td>69.3</td>
<td>14</td>
<td>67.8</td>
<td>17</td>
<td>78.1</td>
<td>5</td>
</tr>
<tr class="odd">
<td><strong>Total</strong></td>
<td><strong>75.2</strong></td>
<td></td>
<td><strong>73.4</strong></td>
<td></td>
<td><strong>71.4</strong></td>
<td></td>
<td><strong>73.9</strong></td>
<td></td>
<td><strong>68.1</strong></td>
<td></td>
<td><strong>69.8</strong></td>
<td></td>
<td><strong>71.7</strong></td>
<td></td>
<td><strong>72.7</strong></td>
<td></td>
<td><strong>78.4</strong></td>
<td></td>
</tr>
</tbody>
</table>

> **For simplicity, statistics are displayed to one decimal place.
> Actual ranking order is based on our computer carrying out the number
> of decimal places to nine.**
>
> **\* All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, plus other carriers that report
> voluntarily. Pinnacle Airlines' reporting is effective January 2007.
> ATA Airlines' ranking in this table ceased effective January 2007.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ----------
  **ARRIVAL                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                              

                  **ATL**                **BOS**                **BWI**               **CLT**                **CVG**               **DCA**               **DEN**                **DFW**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**

  **9E**          **H/**                 **157**     **65.0**   **64**     **82.8**   **93**      **78.5**   **277**    **69.0**   **174**    **79.3**   **H/**                 **50**      **82.0**

  **AA**          **730**     **65.2**   **1165**    **71.7**   **341**    **68.9**   **146**     **72.6**   **H/**                **898**    **69.8**   **681**     **65.2**   **14062**   **76.7**

  **AQ**          **H/**                 **H/**                 **H/**                **H/**                 **H/**                **H/**                **H/**                 **H/**      

  **AS**          **H/**                 **62**      **79.0**   **H/**                **H/**                 **H/**                **93**     **83.9**   **217**     **73.7**   **93**      **67.7**

  **B6**          **H/**                 **1374**    **80.9**   **H/**                **164**     **65.2**   **H/**                **H/**                **120**     **77.5**   **H/**      

  **CO**          **425**     **72.9**   **614**     **74.6**   **182**    **86.8**   **H/**                 **H/**                **426**    **74.4**   **426**     **76.3**   **345**     **73.3**

  **DL**          **13302**   **72.5**   **1301**    **73.2**   **323**    **66.3**   **257**     **67.7**   **1759**   **79.8**   **933**    **68.8**   **360**     **65.0**   **354**     **72.0**

  **EV**          **11367**   **58.9**   **H/**                 **10**     **30.0**   **12**      **58.3**   **739**    **69.6**   **81**     **74.1**   **16**      **68.8**   **11**      **81.8**

  **F9**          **124**     **62.9**   **H/**                 **H/**                **H/**                 **H/**                **93**     **71.0**   **4358**    **81.0**   **203**     **71.4**

  **FL**          **7893**    **73.7**   **860**     **72.1**   **1387**   **70.9**   **341**     **63.3**   **H/**                **195**    **61.0**   **138**     **76.8**   **358**     **78.5**

  **HA**          **H/**                 **H/**                 **H/**                **H/**                 **H/**                **H/**                **H/**                 **H/**      

  **MQ**          **62**      **59.7**   **994**     **69.3**   **155**    **56.1**   **484**     **65.7**   **506**    **61.7**   **862**    **70.6**   **H/**                 **8531**    **74.4**

  **NW**          **420**     **69.8**   **385**     **68.8**   **299**    **65.9**   **211**     **63.5**   **H/**                **562**    **65.5**   **359**     **69.4**   **305**     **67.9**

  **OH**          **491**     **66.4**   **1113**    **63.9**   **388**    **61.6**   **191**     **62.3**   **5869**   **78.1**   **494**    **60.5**   **11**      **63.6**   **80**      **77.5**

  **OO**          **731**     **71.7**   **H/**                 **89**     **47.2**   **H/**                 **239**    **75.3**   **H/**                **4424**    **77.2**   **157**     **76.4**

  **UA**          **296**     **61.5**   **909**     **64.8**   **455**    **58.5**   **182**     **69.8**   **65**     **66.2**   **458**    **60.3**   **7195**    **71.0**   **420**     **56.0**

  **US**          **256**     **57.0**   **1837**    **66.8**   **383**    **59.5**   **6346**    **72.9**   **H/**                **2302**   **74.2**   **423**     **63.8**   **576**     **69.8**

  **WN**          **H/**                 **H/**                 **5453**   **78.5**   **H/**                 **H/**                **H/**                **1262**    **76.9**   **H/**      

  **XE**          **116**     **75.0**   **28**      **89.3**   **217**    **62.2**   **448**     **71.0**   **278**    **76.6**   **220**    **71.8**   **129**     **48.8**   **225**     **75.6**

  **YV**          **211**     **67.3**   **35**      **71.4**   **31**     **80.6**   **2112**    **78.9**   **H/**                **H/**                **1293**    **75.8**   **7**       **85.7**

  **TOTAL**       **36424**   **67.9**   **10834**   **70.7**   **9777**   **73.1**   **10987**   **72.7**   **9732**   **76.4**   **7791**   **70.1**   **21412**   **74.6**   **25777**   **75.2**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ----------- ---------- ----------- ----------
  **ARRIVAL                                                                                                                                                                                  
  AIRPORT \***                                                                                                                                                                               

                  **DTW**                **EWR**                **FLL**               **IAD**               **IAH**                **JFK**                **LAS**                **LAX**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**      TIME**

  **9E**          **4533**    **73.9**   **H/**                 **31**     **61.3**   **H/**                **111**     **63.1**   **H/**                 **H/**                 **H/**      

  **AA**          **324**     **59.3**   **581**     **59.4**   **465**    **77.8**   **337**    **68.2**   **371**     **70.1**   **969**     **53.5**   **585**     **72.1**   **2653**    **70.9**

  **AQ**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **H/**                 **31**      **87.1**   **H/**      

  **AS**          **H/**                 **62**      **74.2**   **H/**                **H/**                **H/**                 **H/**                 **349**     **66.8**   **682**     **68.5**

  **B6**          **H/**                 **341**     **62.5**   **837**    **76.1**   **677**    **77.4**   **H/**                 **5233**    **64.1**   **341**     **69.8**   **H/**      

  **CO**          **182**     **78.0**   **5386**    **64.9**   **491**    **76.6**   **H/**                **8075**    **82.5**   **112**     **66.1**   **519**     **76.1**   **767**     **75.6**

  **DL**          **177**     **64.4**   **334**     **57.8**   **829**    **68.4**   **287**    **66.6**   **120**     **65.8**   **1376**    **48.6**   **658**     **68.4**   **1331**    **69.9**

  **EV**          **76**      **55.3**   **82**      **40.2**   **H/**                **34**     **64.7**   **92**      **62.0**   **H/**                 **H/**                 **H/**      

  **F9**          **123**     **74.0**   **H/**                 **31**     **71.0**   **H/**                **88**      **72.7**   **H/**                 **222**     **78.4**   **212**     **74.5**

  **FL**          **186**     **75.8**   **178**     **57.9**   **537**    **68.9**   **209**    **65.1**   **H/**                 **H/**                 **220**     **70.9**   **196**     **68.4**

  **HA**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **H/**                 **62**      **83.9**   **86**      **83.7**

  **MQ**          **236**     **49.2**   **147**     **55.8**   **H/**                **31**     **96.8**   **H/**                 **665**     **60.9**   **128**     **76.6**   **1629**    **83.1**

  **NW**          **7606**    **74.6**   **385**     **51.2**   **142**    **66.2**   **214**    **69.6**   **219**     **70.8**   **182**     **49.5**   **319**     **71.2**   **564**     **70.4**

  **OH**          **262**     **62.6**   **86**      **58.1**   **4**      **50.0**   **170**    **65.3**   **112**     **66.1**   **1828**    **50.7**   **H/**                 **H/**      

  **OO**          **66**      **62.1**   **114**     **45.6**   **H/**                **10**     **40.0**   **146**     **67.1**   **H/**                 **353**     **73.1**   **4226**    **84.0**

  **UA**          **190**     **61.6**   **426**     **59.6**   **172**    **68.0**   **2275**   **71.9**   **182**     **56.0**   **435**     **66.4**   **1022**    **65.6**   **2939**    **68.6**

  **US**          **243**     **63.4**   **277**     **54.2**   **559**    **65.1**   **124**    **69.4**   **111**     **74.8**   **178**     **64.0**   **2977**    **71.4**   **830**     **71.6**

  **WN**          **670**     **74.0**   **H/**                 **1362**   **79.8**   **361**    **77.0**   **H/**                 **H/**                 **7128**    **78.8**   **3607**    **77.0**

  **XE**          **206**     **62.1**   **5004**    **61.7**   **H/**                **360**    **69.7**   **6875**    **84.9**   **H/**                 **68**      **86.8**   **1222**    **68.7**

  **YV**          **174**     **59.2**   **95**      **64.2**   **H/**                **2256**   **69.9**   **209**     **73.7**   **86**      **64.0**   **746**     **78.2**   **140**     **71.4**

  **TOTAL**       **15254**   **72.5**   **13498**   **61.9**   **5460**   **73.6**   **7345**   **71.1**   **16711**   **81.9**   **11064**   **58.7**   **15728**   **74.9**   **21084**   **75.2**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ----------- ---------- ----------- ----------

> **\* See Appendix at end of this section for list of airport and
> carrier codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                
  AIRPORT \***                                                                                                                                                                             

                  **LGA**                **MCO**                **MDW**               **MIA**               **MSP**                **OAK**               **ORD**                **PDX**    

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**

  **9E**          **120**     **55.0**   **H/**                 **H/**                **H/**                **2861**    **59.3**   **H/**                **H/**                 **H/**     

  **AA**          **1892**    **53.8**   **960**     **69.8**   **H/**                **3377**   **71.4**   **449**     **55.2**   **124**    **69.4**   **6256**    **61.1**   **186**    **60.8**

  **AQ**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **111**    **90.1**   **H/**                 **H/**     

  **AS**          **H/**                 **62**      **82.3**   **H/**                **31**     **58.1**   **H/**                 **449**    **69.0**   **124**     **58.9**   **1046**   **78.4**

  **B6**          **246**     **64.6**   **1027**    **75.0**   **H/**                **H/**                **H/**                 **453**    **80.1**   **217**     **57.1**   **31**     **51.6**

  **CO**          **398**     **61.6**   **684**     **79.7**   **50**     **72.0**   **314**    **72.6**   **135**     **62.2**   **93**     **78.5**   **475**     **56.8**   **217**    **66.4**

  **DL**          **1777**    **65.4**   **1147**    **73.2**   **H/**                **330**    **67.3**   **103**     **41.7**   **92**     **63.0**   **348**     **61.8**   **339**    **66.7**

  **EV**          **30**      **50.0**   **H/**                 **133**    **48.9**   **H/**                **49**      **53.1**   **H/**                **20**      **50.0**   **H/**     

  **F9**          **92**      **59.8**   **96**      **76.0**   **178**    **77.0**   **H/**                **124**     **50.8**   **H/**                **H/**                 **124**    **77.4**

  **FL**          **446**     **47.5**   **1751**    **76.9**   **658**    **68.7**   **137**    **62.0**   **306**     **58.5**   **H/**                **H/**                 **H/**     

  **HA**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **H/**                **H/**                 **62**     **85.5**

  **MQ**          **1659**    **56.2**   **H/**                 **H/**                **667**    **79.0**   **H/**                 **H/**                **7965**    **62.4**   **H/**     

  **NW**          **591**     **49.7**   **435**     **71.0**   **267**    **68.2**   **93**     **76.3**   **8043**    **66.5**   **H/**                **640**     **56.6**   **204**    **56.9**

  **OH**          **1187**    **55.0**   **259**     **81.1**   **31**     **74.2**   **63**     **81.0**   **118**     **44.1**   **H/**                **279**     **60.2**   **H/**     

  **OO**          **H/**                 **H/**                 **H/**                **H/**                **289**     **54.7**   **260**    **69.2**   **4191**    **68.5**   **752**    **91.6**

  **UA**          **672**     **54.9**   **647**     **65.5**   **H/**                **58**     **51.7**   **522**     **46.7**   **236**    **64.4**   **8468**    **67.6**   **733**    **58.3**

  **US**          **1244**    **63.5**   **779**     **65.2**   **H/**                **256**    **67.6**   **292**     **54.5**   **178**    **75.8**   **674**     **54.7**   **318**    **68.2**

  **WN**          **H/**                 **3575**    **83.3**   **6846**   **77.2**   **H/**                **H/**                 **4414**   **79.8**   **H/**                 **1239**   **82.2**

  **XE**          **35**      **57.1**   **5**       **60.0**   **70**     **74.3**   **31**     **67.7**   **290**     **54.1**   **124**    **79.8**   **186**     **59.7**   **69**     **88.4**

  **YV**          **93**      **50.5**   **H/**                 **H/**                **H/**                **H/**                 **47**     **85.1**   **2640**    **64.7**   **H/**     

  **TOTAL**       **10482**   **57.6**   **11427**   **76.4**   **8233**   **75.7**   **5357**   **71.6**   **13581**   **62.3**   **6581**   **77.8**   **32483**   **64.0**   **5320**   **75.1**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ----------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                              

                  **PHL**               **PHX**                **SAN**               **SEA**                 **SFO**                **SLC**                **STL**               **TPA**    

  **CARRIER\***   **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\     **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\
                  ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**      TIME**      ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**

  **9E**          **146**    **54.1**   **H/**                 **H/**                **H/**                  **H/**                 **H/**                 **138**    **70.3**   **H/**     

  **AA**          **492**    **58.1**   **461**     **69.2**   **588**    **71.3**   **523**     **67.5**    **1090**    **64.1**   **213**     **68.5**   **1754**   **73.8**   **651**    **76.2**

  **AQ**          **H/**                **H/**                 **31**     **90.3**   **H/**                  **H/**                 **H/**                 **H/**                **H/**     

  **AS**          **H/**                **248**     **56.5**   **492**    **67.7**   **4524**    **68.1**    **567**     **64.4**   **H/**                 **H/**                **H/**     

  **B6**          **H/**                **62**      **66.1**   **185**    **81.1**   **93**      **45.2**    **182**     **58.2**   **155**     **81.9**   **H/**                **279**    **76.3**

  **CO**          **208**    **63.5**   **336**     **84.8**   **399**    **80.7**   **496**     **67.5**    **488**     **72.7**   **93**      **74.2**   **H/**                **430**    **80.5**

  **DL**          **328**    **57.6**   **359**     **77.7**   **422**    **71.6**   **594**     **54.4**    **540**     **71.7**   **2849**    **79.5**   **130**    **60.0**   **779**    **66.6**

  **EV**          **22**     **40.9**   **H/**                 **H/**                **H/**                  **H/**                 **H/**                 **94**     **70.2**   **H/**     

  **F9**          **62**     **64.5**   **179**     **72.1**   **182**    **74.7**   **139**     **69.1**    **211**     **68.2**   **180**     **70.6**   **124**    **76.6**   **31**     **80.6**

  **FL**          **554**    **56.0**   **92**      **78.3**   **102**    **68.6**   **115**     **46.1**    **136**     **66.2**   **H/**                 **155**    **72.3**   **575**    **71.3**

  **HA**          **H/**                **31**      **87.1**   **62**     **88.7**   **93**      **83.9**    **31**      **80.6**   **H/**                 **H/**                **H/**     

  **MQ**          **H/**                **H/**                 **758**    **80.6**   **H/**                  **173**     **76.3**   **H/**                 **93**     **73.1**   **H/**     

  **NW**          **383**    **55.9**   **270**     **66.3**   **173**    **60.7**   **501**     **59.3**    **362**     **57.2**   **95**      **58.9**   **284**    **68.7**   **259**    **68.7**

  **OH**          **187**    **59.9**   **H/**                 **H/**                **H/**                  **H/**                 **H/**                 **140**    **62.9**   **21**     **61.9**

  **OO**          **58**     **65.5**   **279**     **80.6**   **613**    **86.5**   **451**     **88.5**    **3684**    **71.1**   **8052**    **81.7**   **70**     **62.9**   **H/**     

  **UA**          **491**    **63.5**   **523**     **65.6**   **732**    **64.5**   **901**     **60.7**    **3978**    **66.1**   **186**     **62.4**   **93**     **61.3**   **293**    **62.8**

  **US**          **3946**   **59.7**   **5850**    **77.4**   **512**    **73.0**   **383**     **62.9**    **699**     **61.8**   **160**     **78.8**   **124**    **68.5**   **640**    **70.6**

  **WN**          **2014**   **67.9**   **6175**    **79.3**   **2962**   **79.9**   **1247**    **80.9**    **108**     **88.0**   **1327**    **77.2**   **2152**   **75.3**   **2536**   **82.4**

  **XE**          **113**    **64.6**   **179**     **72.1**   **603**    **90.7**   **53**      **81.1**    **180**     **62.2**   **202**     **85.6**   **256**    **73.0**   **35**     **71.4**

  **YV**          **31**     **67.7**   **2840**    **80.0**   **38**     **84.2**   **17**      **100.0**   **27**      **70.4**   **52**      **78.8**   **85**     **69.4**   **H/**     

  **TOTAL**       **9035**   **61.3**   **17884**   **77.5**   **8854**   **77.4**   **10130**   **68.3**    **12456**   **67.6**   **13564**   **80.0**   **5692**   **72.8**   **6529**   **75.8**
  --------------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ----------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                                              

  **SCHEDULED\   **ATL**    **BOS**    **BWI**    **CLT**    **CVG**    **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**    **IAD**    **IAH**    **JFK**    **LAS**    **LAX**    **LGA**    **MCO**
  ARRIVAL TIME**                                                                                                                                                                                            

  **600 - 659    **78.5**   **77.1**   **42.6**   **83.2**   **79.0**   **J/**     **88.1**   **89.2**   **J/**     **66.5**   **58.1**   **76.3**   **90.2**   **72.0**   **98.2**   **83.5**   **80.0**   **68.9**
  AM**                                                                                                                                                                                                      

  **700 - 759    **86.7**   **84.7**   **92.6**   **79.7**   **83.7**   **89.5**   **90.7**   **88.9**   **81.7**   **85.5**   **82.9**   **79.9**   **93.5**   **75.8**   **92.5**   **91.5**   **82.1**   **87.1**
  AM**                                                                                                                                                                                                      

  **800 - 859    **84.2**   **82.0**   **92.1**   **82.2**   **86.2**   **85.7**   **89.8**   **88.6**   **79.9**   **86.6**   **96.4**   **85.6**   **92.5**   **72.5**   **91.8**   **91.1**   **76.1**   **92.4**
  AM**                                                                                                                                                                                                      

  **900 - 959    **80.4**   **82.0**   **89.0**   **76.5**   **78.1**   **87.6**   **87.9**   **86.1**   **75.8**   **92.9**   **89.6**   **86.3**   **88.5**   **84.8**   **87.5**   **82.6**   **69.8**   **94.2**
  AM**                                                                                                                                                                                                      

  **1000 - 1059  **84.2**   **78.7**   **84.4**   **78.9**   **85.7**   **82.4**   **83.0**   **84.4**   **73.8**   **89.9**   **88.6**   **82.3**   **88.6**   **75.2**   **82.0**   **77.5**   **69.2**   **87.0**
  AM**                                                                                                                                                                                                      

  **1100 - 1159  **78.2**   **78.8**   **89.5**   **76.3**   **86.7**   **77.2**   **80.8**   **84.3**   **78.0**   **83.3**   **87.2**   **78.4**   **90.3**   **77.7**   **79.8**   **80.8**   **65.5**   **85.1**
  AM**                                                                                                                                                                                                      

  **1200 - 1259  **79.8**   **76.3**   **86.6**   **82.9**   **83.8**   **77.3**   **80.4**   **83.9**   **76.1**   **77.8**   **80.5**   **84.2**   **88.1**   **72.2**   **82.0**   **81.1**   **63.0**   **83.6**
  PM**                                                                                                                                                                                                      

  **100 - 159    **77.6**   **82.0**   **79.6**   **76.4**   **78.0**   **76.2**   **82.4**   **82.5**   **70.1**   **68.5**   **72.0**   **84.9**   **83.2**   **69.7**   **76.7**   **76.6**   **62.6**   **84.3**
  PM**                                                                                                                                                                                                      

  **200 - 259    **71.0**   **74.5**   **79.8**   **80.4**   **83.3**   **75.5**   **77.2**   **79.2**   **76.0**   **57.9**   **83.6**   **86.6**   **82.2**   **67.2**   **76.2**   **78.7**   **58.9**   **80.0**
  PM**                                                                                                                                                                                                      

  **300 - 359    **67.5**   **79.2**   **77.1**   **76.5**   **82.1**   **74.0**   **77.2**   **75.4**   **82.5**   **53.0**   **73.7**   **75.0**   **80.2**   **53.6**   **74.6**   **75.7**   **54.9**   **85.5**
  PM**                                                                                                                                                                                                      

  **400 - 459    **65.4**   **64.1**   **66.6**   **69.0**   **76.0**   **68.7**   **71.7**   **68.1**   **76.8**   **51.5**   **75.5**   **66.3**   **76.9**   **53.5**   **67.7**   **74.8**   **51.8**   **73.8**
  PM**                                                                                                                                                                                                      

  **500 - 559    **59.6**   **65.6**   **70.4**   **66.7**   **55.7**   **62.8**   **62.2**   **66.1**   **68.7**   **46.8**   **72.3**   **69.1**   **74.1**   **47.0**   **69.1**   **70.5**   **49.1**   **75.8**
  PM**                                                                                                                                                                                                      

  **600 - 659    **56.9**   **62.6**   **66.9**   **63.1**   **66.9**   **57.2**   **60.3**   **65.1**   **67.0**   **47.2**   **63.3**   **64.0**   **72.9**   **37.8**   **66.9**   **73.0**   **50.5**   **67.7**
  PM**                                                                                                                                                                                                      

  **700 - 759    **45.9**   **57.5**   **61.6**   **58.2**   **67.1**   **62.8**   **56.7**   **62.1**   **65.5**   **44.0**   **69.4**   **60.7**   **75.1**   **44.8**   **66.6**   **70.3**   **46.2**   **69.4**
  PM**                                                                                                                                                                                                      

  **800 - 859    **40.6**   **60.7**   **61.6**   **63.5**   **60.0**   **59.3**   **61.1**   **62.7**   **64.5**   **43.8**   **57.4**   **63.6**   **71.7**   **40.8**   **68.4**   **66.0**   **45.0**   **62.8**
  PM**                                                                                                                                                                                                      

  **900 - 959    **46.4**   **59.3**   **57.4**   **62.9**   **59.0**   **60.0**   **62.8**   **56.0**   **59.4**   **46.2**   **62.9**   **62.6**   **66.2**   **43.9**   **68.8**   **61.7**   **47.8**   **61.9**
  PM**                                                                                                                                                                                                      

  **1000 - 1059  **55.5**   **62.7**   **57.7**   **59.2**   **56.8**   **49.2**   **61.1**   **55.1**   **51.6**   **51.6**   **54.1**   **53.0**   **64.7**   **45.7**   **63.8**   **62.6**   **41.8**   **60.4**
  PM**                                                                                                                                                                                                      

  **1100 - 559   **65.6**   **62.9**   **59.2**   **59.5**   **62.4**   **48.9**   **65.8**   **72.5**   **66.4**   **63.3**   **59.0**   **55.1**   **76.1**   **60.0**   **63.7**   **65.6**   **51.3**   **61.9**
  AM**                                                                                                                                                                                                      

  **TOTAL, ALL   **67.9**   **70.7**   **73.1**   **72.7**   **76.4**   **70.1**   **74.6**   **75.2**   **72.6**   **61.9**   **73.6**   **71.1**   **82.0**   **58.7**   **74.9**   **75.2**   **57.6**   **76.4**
  ARRIVALS,\                                                                                                                                                                                                
  BY AIRPORT**                                                                                                                                                                                              
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -----------
  **ARRIVAL                                                                                                                                                                
  AIRPORT \***                                                                                                                                                             

  **SCHEDULED\   **MDW**    **MIA**    **MSP**    **OAK**    **ORD**    **PDX**    **PHL**    **PHX**    **SAN**    **SEA**    **SFO**    **SLC**    **STL**    **TPA**    **TOTAL**
  ARRIVAL TIME**                                                                                                                                                           

  **600 - 659    **86.9**   **79.0**   **84.6**   **J/**     **80.3**   **88.9**   **82.4**   **95.0**   **J/**     **85.4**   **91.8**   **90.0**   **91.7**   **59.1**   **82.0**
  AM**                                                                                                                                                                     

  **700 - 759    **86.2**   **85.1**   **75.4**   **95.0**   **76.2**   **96.7**   **81.1**   **87.4**   **94.8**   **89.6**   **89.7**   **95.4**   **92.1**   **J/**     **86.3**
  AM**                                                                                                                                                                     

  **800 - 859    **85.2**   **90.6**   **67.2**   **94.1**   **72.7**   **93.3**   **76.2**   **86.2**   **92.8**   **89.0**   **87.8**   **93.2**   **93.2**   **94.4**   **84.8**
  AM**                                                                                                                                                                     

  **900 - 959    **87.6**   **88.6**   **67.1**   **91.1**   **71.2**   **86.2**   **77.9**   **77.1**   **89.3**   **81.8**   **73.2**   **89.9**   **84.9**   **94.7**   **82.7**
  AM**                                                                                                                                                                     

  **1000 - 1059  **86.4**   **87.5**   **62.1**   **87.2**   **68.6**   **87.6**   **76.8**   **87.6**   **85.3**   **77.7**   **66.3**   **85.8**   **85.4**   **92.1**   **80.6**
  AM**                                                                                                                                                                     

  **1100 - 1159  **85.8**   **82.8**   **67.0**   **85.5**   **72.3**   **84.5**   **75.1**   **85.4**   **85.4**   **78.5**   **64.5**   **85.7**   **84.6**   **89.4**   **79.9**
  AM**                                                                                                                                                                     

  **1200 - 1259  **89.8**   **75.1**   **64.2**   **78.6**   **71.2**   **75.7**   **72.1**   **84.5**   **80.1**   **67.7**   **64.5**   **84.2**   **82.2**   **80.2**   **78.5**
  PM**                                                                                                                                                                     

  **100 - 159    **89.5**   **73.8**   **56.7**   **83.3**   **68.2**   **84.6**   **68.3**   **80.0**   **82.1**   **74.8**   **67.4**   **81.3**   **79.5**   **87.5**   **76.3**
  PM**                                                                                                                                                                     

  **200 - 259    **82.9**   **72.7**   **67.5**   **82.4**   **67.4**   **76.6**   **64.4**   **77.9**   **73.4**   **74.8**   **64.0**   **80.5**   **81.2**   **82.7**   **74.7**
  PM**                                                                                                                                                                     

  **300 - 359    **81.6**   **70.7**   **66.7**   **75.0**   **59.3**   **80.8**   **61.6**   **75.6**   **79.7**   **65.7**   **72.9**   **79.3**   **69.9**   **79.1**   **71.9**
  PM**                                                                                                                                                                     

  **400 - 459    **77.1**   **67.6**   **60.4**   **79.1**   **59.7**   **71.6**   **52.7**   **73.8**   **82.7**   **65.7**   **61.0**   **72.8**   **70.0**   **75.6**   **67.4**
  PM**                                                                                                                                                                     

  **500 - 559    **72.7**   **73.7**   **63.3**   **69.1**   **55.6**   **78.5**   **58.2**   **76.9**   **71.9**   **63.7**   **64.9**   **76.1**   **63.3**   **70.1**   **64.8**
  PM**                                                                                                                                                                     

  **600 - 659    **66.8**   **64.2**   **54.7**   **71.5**   **55.7**   **69.2**   **55.3**   **66.5**   **73.9**   **58.8**   **70.5**   **74.5**   **63.0**   **78.2**   **63.0**
  PM**                                                                                                                                                                     

  **700 - 759    **57.6**   **60.4**   **56.9**   **76.3**   **51.0**   **68.7**   **45.0**   **69.0**   **67.3**   **62.3**   **64.9**   **76.4**   **61.5**   **66.8**   **59.6**
  PM**                                                                                                                                                                     

  **800 - 859    **57.0**   **63.2**   **52.8**   **71.5**   **50.5**   **64.2**   **45.1**   **70.3**   **68.7**   **57.7**   **64.8**   **67.4**   **56.4**   **63.1**   **58.7**
  PM**                                                                                                                                                                     

  **900 - 959    **60.8**   **56.6**   **49.7**   **68.1**   **50.8**   **60.7**   **56.1**   **64.1**   **68.6**   **64.9**   **56.6**   **77.3**   **56.3**   **61.3**   **58.2**
  PM**                                                                                                                                                                     

  **1000 - 1059  **58.5**   **46.2**   **51.6**   **60.0**   **52.7**   **65.4**   **51.8**   **64.3**   **60.6**   **56.2**   **51.4**   **60.7**   **50.8**   **52.6**   **57.0**
  PM**                                                                                                                                                                     

  **1100 - 559   **64.2**   **43.8**   **72.8**   **63.7**   **67.9**   **62.7**   **46.9**   **76.9**   **70.6**   **58.9**   **66.9**   **57.2**   **61.0**   **56.1**   **62.7**
  AM**                                                                                                                                                                     

  **TOTAL, ALL   **75.7**   **71.6**   **62.4**   **77.8**   **64.0**   **75.1**   **61.3**   **77.5**   **77.4**   **68.3**   **67.6**   **80.0**   **72.9**   **75.8**   **71.3**
  ARRIVALS,\                                                                                                                                                               
  BY AIRPORT**                                                                                                                                                             
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
  **DEPARTURE                                                                                                                                                                                               
  AIRPORT \***                                                                                                                                                                                              

  **SCHEDULED\   **ATL**    **BOS**    **BWI**    **CLT**    **CVG**    **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**    **IAD**    **IAH**    **JFK**    **LAS**    **LAX**    **LGA**    **MCO**
  DEPARTURE                                                                                                                                                                                                 
  TIME**                                                                                                                                                                                                    

  **600 - 659    **89.4**   **93.5**   **93.5**   **89.7**   **94.0**   **90.2**   **93.5**   **90.6**   **91.6**   **86.3**   **97.0**   **90.2**   **93.1**   **86.9**   **95.4**   **92.6**   **87.8**   **95.2**
  AM**                                                                                                                                                                                                      

  **700 - 759    **84.3**   **90.2**   **86.7**   **84.7**   **83.3**   **88.0**   **91.6**   **88.2**   **90.0**   **85.5**   **94.4**   **89.5**   **90.4**   **88.2**   **90.8**   **89.4**   **84.6**   **92.4**
  AM**                                                                                                                                                                                                      

  **800 - 859    **86.7**   **85.5**   **87.6**   **80.2**   **89.2**   **85.9**   **90.9**   **83.4**   **84.0**   **86.5**   **95.1**   **85.1**   **90.9**   **75.3**   **87.8**   **88.2**   **83.9**   **93.3**
  AM**                                                                                                                                                                                                      

  **900 - 959    **79.6**   **84.3**   **84.5**   **82.9**   **87.5**   **87.8**   **86.9**   **82.1**   **83.7**   **83.6**   **93.5**   **84.7**   **92.5**   **75.3**   **84.0**   **87.7**   **79.6**   **92.2**
  AM**                                                                                                                                                                                                      

  **1000 - 1059  **76.3**   **78.2**   **77.9**   **76.4**   **83.8**   **85.8**   **80.8**   **79.9**   **80.2**   **84.8**   **89.0**   **83.6**   **87.7**   **72.3**   **77.5**   **77.5**   **75.2**   **90.4**
  AM**                                                                                                                                                                                                      

  **1100 - 1159  **78.4**   **76.6**   **79.9**   **80.3**   **84.9**   **79.7**   **81.2**   **77.6**   **79.5**   **83.4**   **85.4**   **81.4**   **85.8**   **75.2**   **76.5**   **76.1**   **75.4**   **84.5**
  AM**                                                                                                                                                                                                      

  **1200 - 1259  **71.9**   **77.2**   **75.6**   **78.0**   **81.5**   **77.5**   **74.9**   **76.2**   **81.7**   **78.5**   **80.2**   **77.0**   **85.9**   **72.7**   **75.3**   **77.1**   **73.9**   **82.4**
  PM**                                                                                                                                                                                                      

  **100 - 159    **72.2**   **74.0**   **72.0**   **77.6**   **80.4**   **78.4**   **73.7**   **73.1**   **75.5**   **70.9**   **78.9**   **79.9**   **81.3**   **64.6**   **70.2**   **75.8**   **70.0**   **80.3**
  PM**                                                                                                                                                                                                      

  **200 - 259    **63.6**   **73.0**   **70.8**   **66.5**   **81.9**   **72.2**   **71.5**   **71.6**   **71.0**   **60.0**   **72.1**   **72.2**   **76.9**   **74.6**   **65.3**   **72.5**   **69.6**   **75.4**
  PM**                                                                                                                                                                                                      

  **300 - 359    **55.3**   **68.7**   **61.6**   **77.2**   **73.5**   **67.2**   **72.5**   **66.2**   **73.2**   **50.7**   **72.3**   **81.5**   **77.8**   **63.5**   **62.2**   **78.6**   **62.3**   **73.7**
  PM**                                                                                                                                                                                                      

  **400 - 459    **57.7**   **68.1**   **65.0**   **70.9**   **76.9**   **66.0**   **66.3**   **60.6**   **75.1**   **49.9**   **76.6**   **59.3**   **73.9**   **54.2**   **62.7**   **72.9**   **58.4**   **76.9**
  PM**                                                                                                                                                                                                      

  **500 - 559    **54.2**   **56.3**   **57.8**   **62.5**   **75.8**   **68.1**   **64.8**   **59.9**   **75.9**   **44.2**   **65.7**   **54.6**   **71.0**   **51.5**   **58.6**   **75.4**   **56.2**   **66.9**
  PM**                                                                                                                                                                                                      

  **600 - 659    **51.7**   **57.3**   **54.1**   **59.8**   **56.5**   **61.1**   **60.3**   **61.2**   **58.8**   **46.0**   **60.1**   **59.7**   **67.5**   **50.9**   **64.0**   **74.2**   **56.3**   **64.9**
  PM**                                                                                                                                                                                                      

  **700 - 759    **47.6**   **56.0**   **50.2**   **56.8**   **65.7**   **58.2**   **58.6**   **58.3**   **66.3**   **47.6**   **68.1**   **57.7**   **70.3**   **37.2**   **61.4**   **74.0**   **53.1**   **63.5**
  PM**                                                                                                                                                                                                      

  **800 - 859    **36.3**   **58.8**   **49.7**   **60.5**   **63.1**   **67.8**   **58.7**   **59.5**   **59.9**   **42.1**   **65.1**   **57.5**   **68.9**   **41.5**   **57.4**   **71.3**   **49.1**   **59.7**
  PM**                                                                                                                                                                                                      

  **900 - 959    **35.2**   **83.9**   **53.3**   **54.6**   **73.9**   **55.4**   **63.9**   **57.5**   **70.4**   **48.6**   **64.6**   **65.7**   **74.3**   **38.2**   **57.6**   **71.7**   **46.4**   **50.6**
  PM**                                                                                                                                                                                                      

  **1000 - 1059  **44.4**   **J/**     **J/**     **61.3**   **J/**     **J/**     **76.6**   **62.5**   **73.4**   **J/**     **J/**     **61.7**   **78.3**   **49.4**   **70.1**   **79.5**   **50.0**   **33.3**
  PM**                                                                                                                                                                                                      

  **1100 - 559   **56.9**   **86.9**   **96.3**   **J/**     **J/**     **J/**     **76.7**   **94.8**   **J/**     **87.9**   **96.8**   **83.3**   **74.4**   **75.9**   **76.3**   **73.6**   **90.3**   **64.2**
  AM**                                                                                                                                                                                                      

  **TOTAL, ALL   **62.7**   **74.7**   **70.6**   **71.5**   **77.5**   **75.4**   **73.9**   **71.5**   **76.1**   **66.4**   **80.2**   **72.7**   **80.3**   **63.3**   **72.6**   **78.9**   **68.9**   **79.1**
  DEPARTURES,\                                                                                                                                                                                              
  BY AIRPORT**                                                                                                                                                                                              
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  ---------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- -----------
  **DEPARTURE                                                                                                                                                                 
  AIRPORT\***                                                                                                                                                                 

  **SCHEDULED\     **MDW**    **MIA**    **MSP**    **OAK**    **ORD**    **PDX**    **PHL**    **PHX**    **SAN**    **SEA**    **SFO**    **SLC**     **STL**    **TPA**    **TOTAL**
  DEPARTURE TIME**                                                                                                                                                            

  **600 - 659 AM** **93.7**   **88.0**   **87.5**   **94.4**   **84.6**   **93.2**   **88.9**   **93.2**   **94.4**   **91.2**   **89.7**   **93.3**    **95.9**   **96.4**   **91.2**

  **700 - 759 AM** **88.2**   **81.1**   **86.5**   **84.3**   **80.1**   **94.7**   **82.7**   **89.2**   **92.6**   **83.0**   **89.7**   **94.4**    **94.2**   **93.9**   **87.7**

  **800 - 859 AM** **83.8**   **87.0**   **86.5**   **86.7**   **78.1**   **91.4**   **77.7**   **80.5**   **90.3**   **84.7**   **87.1**   **93.7**    **88.3**   **93.4**   **85.9**

  **900 - 959 AM** **79.4**   **76.5**   **78.5**   **87.6**   **73.6**   **82.3**   **72.0**   **77.3**   **90.8**   **79.4**   **80.6**   **91.5**    **90.5**   **93.1**   **82.4**

  **1000 - 1059    **78.7**   **81.1**   **75.6**   **76.7**   **69.5**   **88.7**   **75.0**   **82.7**   **83.9**   **68.4**   **69.7**   **88.4**    **84.5**   **91.6**   **79.6**
  AM**                                                                                                                                                                        

  **1100 - 1159    **78.8**   **81.1**   **67.4**   **78.3**   **66.6**   **81.1**   **74.0**   **78.5**   **82.9**   **72.9**   **69.2**   **88.2**    **84.5**   **88.9**   **78.5**
  AM**                                                                                                                                                                        

  **1200 - 1259    **75.3**   **79.2**   **67.2**   **69.4**   **64.3**   **70.0**   **73.9**   **80.8**   **84.5**   **65.7**   **67.8**   **82.4**    **83.6**   **88.2**   **75.8**
  PM**                                                                                                                                                                        

  **100 - 159 PM** **78.1**   **63.4**   **72.0**   **72.6**   **65.6**   **77.0**   **67.2**   **76.2**   **76.0**   **63.2**   **67.4**   **81.9**    **78.5**   **77.6**   **73.5**

  **200 - 259 PM** **65.3**   **62.9**   **63.0**   **65.6**   **60.6**   **74.1**   **63.0**   **68.7**   **74.1**   **72.4**   **66.6**   **78.5**    **74.0**   **79.1**   **68.9**

  **300 - 359 PM** **68.3**   **51.7**   **71.6**   **77.1**   **58.8**   **76.1**   **48.4**   **69.2**   **68.1**   **63.5**   **71.0**   **80.5**    **73.4**   **75.5**   **67.1**

  **400 - 459 PM** **61.5**   **62.2**   **65.0**   **63.7**   **56.6**   **61.3**   **48.0**   **69.3**   **77.6**   **59.9**   **71.4**   **77.5**    **60.1**   **64.3**   **64.8**

  **500 - 559 PM** **53.4**   **62.7**   **65.4**   **67.8**   **54.3**   **75.2**   **48.8**   **63.6**   **76.3**   **66.2**   **65.3**   **80.4**    **69.4**   **68.9**   **62.0**

  **600 - 659 PM** **57.5**   **62.8**   **67.2**   **64.4**   **49.1**   **79.3**   **51.5**   **65.8**   **77.8**   **52.5**   **71.7**   **58.9**    **52.9**   **64.1**   **60.1**

  **700 - 759 PM** **42.1**   **62.6**   **68.6**   **63.5**   **51.8**   **78.0**   **47.8**   **64.3**   **68.1**   **52.5**   **77.4**   **77.8**    **51.6**   **63.8**   **59.3**

  **800 - 859 PM** **35.4**   **72.4**   **69.7**   **63.3**   **51.7**   **76.0**   **44.5**   **57.4**   **72.9**   **57.1**   **68.5**   **73.0**    **54.7**   **63.0**   **55.3**

  **900 - 959 PM** **39.5**   **63.8**   **70.2**   **75.3**   **55.1**   **70.2**   **56.7**   **69.9**   **75.8**   **60.2**   **68.7**   **78.9**    **50.0**   **62.0**   **60.1**

  **1000 - 1059    **J/**     **54.2**   **66.1**   **74.5**   **55.2**   **86.3**   **66.7**   **74.5**   **81.4**   **69.2**   **71.2**   **100.0**   **J/**     **J/**     **65.1**
  PM**                                                                                                                                                                        

  **1100 - 559     **96.2**   **J/**     **94.7**   **83.5**   **94.1**   **80.4**   **82.4**   **85.1**   **93.5**   **69.6**   **72.9**   **77.8**    **J/**     **J/**     **76.7**
  AM**                                                                                                                                                                        

  **TOTAL, ALL     **67.8**   **71.0**   **71.4**   **75.4**   **64.0**   **81.8**   **63.5**   **75.5**   **81.8**   **70.5**   **74.3**   **83.5**    **76.2**   **80.2**   **72.3**
  DEPARTURES,\                                                                                                                                                                
  BY AIRPORT**                                                                                                                                                                
  ---------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- ---------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MINUTES 
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **EV**      **4361**    **AEX-ATL**        **1750**       **19**        **100.00**       **69**     **57**

  **EV**      **4530**    **ATL-HHH**        **2004**       **15**        **100.00**       **64**     **43**

  **XE**      **2185**    **ACK-EWR**        **1415**       **31**        **96.77**        **117**    **113**

  **OO**      **4020**    **SLC-MEM**        **1918**       **28**        **96.43**        **44**     **36**

  **EV**      **4178**    **ATL-TRI**        **1600**       **27**        **96.30**        **71**     **61**

  **EV**      **4410**    **HPN-ATL**        **1855**       **23**        **95.65**        **82**     **47**

  **FL**      **228**     **BWI-SEA**        **1950**       **22**        **95.45**        **67**     **36**

  **FL**      **229**     **SEA-BWI**        **2305**       **22**        **95.45**        **55**     **31**

  **EV**      **4340**    **ATL-MYR**        **1900**       **20**        **95.00**        **60**     **32**

  **EV**      **4612**    **VPS-ATL**        **1532**       **20**        **95.00**        **43**     **28**

  **OH**      **5680**    **JFK-SYR**        **1635**       **18**        **94.44**        **69**     **41**

  **EV**      **4816**    **ATL-EWR**        **1900**       **17**        **94.12**        **81**     **71**

  **OH**      **5077**    **PHL-ATL**        **1900**       **17**        **94.12**        **64**     **55**

  **EV**      **4536**    **ATL-CHA**        **1705**       **17**        **94.12**        **51**     **40**

  **EV**      **4731**    **EWR-ATL**        **1905**       **23**        **91.30**        **77**     **71**

  **EV**      **4312**    **PIA-ATL**        **1615**       **21**        **90.48**        **58**     **45**

  **DL**      **413**     **JFK-SEA**        **1900**       **31**        **90.32**        **90**     **89**

  **FL**      **440**     **ATL-MKE**        **2125**       **31**        **90.32**        **72**     **41**

  **EV**      **4822**    **ATL-MYR**        **1452**       **31**        **90.32**        **58**     **39**

  **FL**      **203**     **CAK-LGA**        **1912**       **31**        **90.32**        **57**     **43**

  **EV**      **4525**    **ATL-GNV**        **1524**       **31**        **90.32**        **53**     **45**

  **EV**      **4111**    **ATL-GNV**        **1803**       **20**        **90.00**        **73**     **74**

  **DL**      **1251**    **ATL-SEA**        **2130**       **30**        **90.00**        **59**     **32**

  **FL**      **372**     **ATL-LGA**        **1721**       **29**        **89.66**        **71**     **62**

  **EV**      **4339**    **SWF-ATL**        **1730**       **19**        **89.47**        **72**     **49**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- ---------

**\* See Appendix at end of this section for list of carrier codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MINUTES 
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **EV**      **4329**    **ATL-FAY**        **1916**       **27**        **88.89**        **97**     **84**

  **EV**      **4808**    **TYS-ATL**        **1915**       **27**        **88.89**        **72**     **55**

  **EV**      **4644**    **BTR-ATL**        **1753**       **27**        **88.89**        **69**     **52**

  **DL**      **887**     **BDL-ATL**        **1759**       **27**        **88.89**        **54**     **39**

  **US**      **672**     **PHL-SEA**        **2030**       **18**        **88.89**        **50**     **45**

  **OH**      **5595**    **JFK-BDL**        **2110**       **17**        **88.24**        **58**     **44**

  **EV**      **4549**    **ATL-HPN**        **1603**       **17**        **88.24**        **54**     **52**

  **EV**      **4524**    **CHA-ATL**        **1830**       **17**        **88.24**        **53**     **47**

  **OH**      **5225**    **CMH-LGA**        **1910**       **17**        **88.24**        **47**     **42**

  **DL**      **951**     **ATL-FLL**        **2016**       **17**        **88.24**        **36**     **37**

  **OO**      **2094**    **BHM-ATL**        **1425**       **17**        **88.24**        **32**     **26**

  **DL**      **1667**    **JFK-MCO**        **1940**       **31**        **87.10**        **98**     **98**

  **AA**      **857**     **MSP-DFW**        **1710**       **31**        **87.10**        **70**     **40**

  **EV**      **4126**    **ATL-MYR**        **1625**       **31**        **87.10**        **63**     **37**

  **NW**      **809**     **MSP-HNL**        **1130**       **31**        **87.10**        **45**     **39**

  **DL**      **424**     **PHX-JFK**        **1037**       **31**        **87.10**        **44**     **31**

  **XE**      **7782**    **SJC-LAX**        **2005**       **31**        **87.10**        **37**     **34**

  **FL**      **245**     **ATL-MIA**        **2115**       **30**        **86.67**        **52**     **29**

  **EV**      **4086**    **BHM-ATL**        **1905**       **15**        **86.67**        **42**     **33**

  **EV**      **4713**    **ISP-ATL**        **1735**       **21**        **85.71**        **49**     **40**

  **OH**      **4949**    **JFK-DCA**        **2025**       **27**        **85.19**        **61**     **57**

  **EV**      **4902**    **MDW-ATL**        **1900**       **27**        **85.19**        **59**     **41**

  **EV**      **4808**    **ATL-TYS**        **1744**       **27**        **85.19**        **59**     **40**

  **AA**      **357**     **LGA-ORD**        **2055**       **27**        **85.19**        **46**     **38**

  **EV**      **4524**    **ATL-PFN**        **2028**       **20**        **85.00**        **72**     **52**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MINUTES 
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **EV**      **4836**    **ATL-ALB**        **2006**       **20**        **85.00**        **66**     **51**

  **EV**      **4614**    **ATL-PNS**        **1546**       **20**        **85.00**        **62**     **50**

  **OH**      **5178**    **BWI-JFK**        **1442**       **20**        **85.00**        **51**     **23**

  **EV**      **4270**    **OKC-ATL**        **1733**       **20**        **85.00**        **51**     **35**

  **EV**      **4501**    **ATL-VPS**        **1500**       **20**        **85.00**        **36**     **32**

  **EV**      **4927**    **SWF-ATL**        **1300**       **20**        **85.00**        **34**     **28**

  **EV**      **4149**    **PVD-ATL**        **1745**       **19**        **84.21**        **69**     **34**

  **EV**      **4368**    **ATL-AEX**        **1647**       **25**        **84.00**        **82**     **74**

  **AA**      **882**     **MIA-JFK**        **1755**       **31**        **83.87**        **97**     **72**

  **EV**      **4346**    **ATL-FWA**        **2100**       **31**        **83.87**        **84**     **66**

  **DL**      **1287**    **JFK-TPA**        **1905**       **31**        **83.87**        **76**     **55**

  **DL**      **425**     **JFK-PDX**        **1855**       **31**        **83.87**        **73**     **53**

  **EV**      **4461**    **ATL-HPN**        **2030**       **31**        **83.87**        **73**     **65**

  **AA**      **585**     **MIA-SJU**        **1950**       **31**        **83.87**        **69**     **57**

  **EV**      **4310**    **ATL-ILM**        **2121**       **31**        **83.87**        **67**     **50**

  **EV**      **4401**    **ATL-MFE**        **1925**       **31**        **83.87**        **66**     **40**

  **AA**      **1659**    **EWR-ORD**        **1755**       **31**        **83.87**        **63**     **60**

  **EV**      **4389**    **ATL-GNV**        **1335**       **31**        **83.87**        **63**     **49**

  **FL**      **79**      **ATL-FLL**        **2120**       **31**        **83.87**        **62**     **45**

  **OH**      **5563**    **RDU-JFK**        **1357**       **31**        **83.87**        **61**     **44**

  **EV**      **4888**    **ATL-CAE**        **1726**       **31**        **83.87**        **57**     **38**

  **DL**      **420**     **LAS-JFK**        **1050**       **31**        **83.87**        **53**     **44**

  **CO**      **486**     **EWR-SJU**        **2050**       **31**        **83.87**        **50**     **35**

  **AS**      **64**      **JNU-PSG**        **1603**       **31**        **83.87**        **49**     **34**

  **XE**      **7800**    **LAX-DEN**        **1010**       **31**        **83.87**        **43**     **27**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MINUTES 
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **EV**      **4404**    **ATL-FAY**        **1454**       **31**        **83.87**        **39**     **30**

  **FL**      **856**     **MCO-ATL**        **1905**       **31**        **83.87**        **37**     **26**

  **OO**      **4016**    **SLC-MSY**        **1656**       **18**        **83.33**        **31**     **24**

  **FL**      **478**     **ATL-BWI**        **2120**       **29**        **82.76**        **62**     **30**

  **CO**      **1177**    **BOS-EWR**        **1320**       **23**        **82.61**        **80**     **72**

  **EV**      **4377**    **LFT-ATL**        **1756**       **23**        **82.61**        **78**     **45**

  **EV**      **4423**    **ATL-LFT**        **1651**       **23**        **82.61**        **71**     **39**

  **OH**      **5683**    **SYR-JFK**        **1921**       **17**        **82.35**        **73**     **92**

  **EV**      **4113**    **ATL-MYR**        **2020**       **17**        **82.35**        **71**     **48**

  **OH**      **5603**    **RIC-JFK**        **1536**       **17**        **82.35**        **64**     **52**

  **FL**      **590**     **ATL-SWF**        **1816**       **17**        **82.35**        **60**     **72**

  **EV**      **4347**    **ATL-MDW**        **2005**       **17**        **82.35**        **50**     **38**

  **EV**      **4909**    **ABE-ATL**        **1759**       **17**        **82.35**        **45**     **33**

  **EV**      **4310**    **TUL-ATL**        **1730**       **17**        **82.35**        **44**     **32**

  **OO**      **4058**    **SLC-BHM**        **940**        **17**        **82.35**        **31**     **29**

  **DL**      **1613**    **ATL-PBI**        **1730**       **17**        **82.35**        **30**     **29**

  **DL**      **525**     **LGA-ATL**        **1759**       **27**        **81.48**        **73**     **34**

  **EV**      **4775**    **LGA-CAE**        **2140**       **27**        **81.48**        **64**     **39**

  **EV**      **4552**    **ATL-MHT**        **2025**       **27**        **81.48**        **62**     **54**

  **OH**      **5262**    **BNA-JFK**        **1554**       **27**        **81.48**        **59**     **36**

  **EV**      **4902**    **ATL-MDW**        **1735**       **27**        **81.48**        **51**     **33**

  **FL**      **129**     **ATL-TPA**        **2255**       **27**        **81.48**        **50**     **41**

  **OH**      **4996**    **CVG-JFK**        **1925**       **27**        **81.48**        **48**     **39**

  **WN**      **98**      **STL-MDW**        **1820**       **27**        **81.48**        **39**     **30**

  **WN**      **604**     **PHX-ONT**        **2155**       **27**        **81.48**        **30**     **23**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MINUTES 
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **WN**      **848**     **MDW-OMA**        **1715**       **21**        **80.95**        **47**     **22**

  **WN**      **1862**    **MDW-SDF**        **2050**       **21**        **80.95**        **44**     **27**

  **MQ**      **4902**    **PIT-LGA**        **1815**       **26**        **80.77**        **48**     **35**

  **FL**      **577**     **ATL-EWR**        **1649**       **31**        **80.65**        **93**     **77**

  **OH**      **5487**    **JFK-CMH**        **1637**       **31**        **80.65**        **74**     **65**

  **OH**      **5034**    **JFK-BTV**        **2015**       **31**        **80.65**        **71**     **55**

  **EV**      **4482**    **ATL-OAJ**        **2050**       **31**        **80.65**        **66**     **51**

  **US**      **719**     **PHL-PDX**        **1755**       **31**        **80.65**        **63**     **49**

  **DL**      **427**     **JFK-LAS**        **1650**       **31**        **80.65**        **60**     **50**

  **EV**      **4562**    **ATL-SWF**        **2040**       **31**        **80.65**        **58**     **42**

  **OH**      **5217**    **JFK-BNA**        **1921**       **31**        **80.65**        **57**     **48**

  **AA**      **588**     **MIA-JFK**        **2105**       **31**        **80.65**        **54**     **41**

  **FL**      **571**     **ATL-SWF**        **2115**       **31**        **80.65**        **54**     **35**

  **OH**      **5521**    **BOS-JFK**        **1900**       **31**        **80.65**        **53**     **44**

  **AS**      **396**     **SEA-OAK**        **1930**       **31**        **80.65**        **52**     **39**

  **OH**      **5060**    **BWI-JFK**        **1627**       **31**        **80.65**        **48**     **31**

  **FL**      **421**     **BWI-ROC**        **2055**       **31**        **80.65**        **41**     **29**

  **US**      **1520**    **CLT-LGA**        **1425**       **15**        **80.00**        **70**     **30**

  **EV**      **4632**    **ATL-BGR**        **2005**       **20**        **80.00**        **69**     **43**

  **F9**      **678**     **DEN-MCO**        **1855**       **15**        **80.00**        **50**     **26**

  **OH**      **4954**    **JFK-ROC**        **2030**       **20**        **80.00**        **49**     **30**

  **OH**      **5463**    **JFK-BUF**        **1912**       **20**        **80.00**        **49**     **39**

  **EV**      **4400**    **ATL-VPS**        **2020**       **20**        **80.00**        **48**     **38**

  **EV**      **4721**    **ATL-OKC**        **2152**       **20**        **80.00**        **46**     **39**

  **OH**      **5029**    **JFK-CMH**        **1350**       **20**        **80.00**        **42**     **35**

  **DL**      **1424**    **ATL-BDL**        **2130**       **30**        **80.00**        **36**     **29**

  **WN**      **2088**    **SNA-PHX**        **1345**       **25**        **80.00**        **32**     **25**

  **WN**      **2088**    **PHX-BNA**        **1520**       **25**        **80.00**        **32**     **24**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 6. NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS I/
ARRIVING LATE 70% OF THE TIME OR MORE**

  ----------------- ----------------- ------------- -------------------------
  **CARRIER**       **NUMBER OF\      **REGULARLY   
                    REGULARLY         SCHEDULED     
                    SCHEDULED         FLIGHTS\      
                    FLIGHTS\          LATE 70% OF   
                    FOR WHICH\        THE TIME OR   
                    CARRIER REPORTED  MORE D/**     
                    DATA**                          

                                      **NUMBER**    **PERCENTAGE**

  **ATLANTIC        **838**           **140**       **16.7**
  SOUTHEAST**                                       

  **COMAIR**        **715**           **46**        **6.4**

  **AIRTRAN**       **742**           **39**        **5.3**

  **DELTA**         **1,402**         **64**        **4.6**

  **ALASKA**        **478**           **12**        **2.5**

  **EXPRESSJET**    **1,336**         **29**        **2.2**

  **AMERICAN**      **1,758**         **34**        **1.9**

  **NORTHWEST**     **1,160**         **19**        **1.6**

  **US AIRWAYS**    **1,333**         **20**        **1.5**

  **JETBLUE**       **540**           **6**         **1.1**

  **CONTINENTAL**   **954**           **10**        **1.0**

  **SOUTHWEST**     **3,362**         **23**        **0.7**

  **SKYWEST**       **1,775**         **11**        **0.6**

  **AMERICAN        **1,554**         **9**         **0.6**
  EAGLE**                                           

  **UNITED**        **1,421**         **7**         **0.5**

  **MESA**          **818**           **4**         **0.5**

  **FRONTIER**      **282**           **1**         **0.4**

  **PINNACLE**      **744**           **1**         **0.1**

  **HAWAIIAN**      **160**           **0**         **0.0**

  **ALOHA**         **133**           **0**         **0.0**

  **TOTAL**         **21,505**        **475**       **2.2**
  ----------------- ----------------- ------------- -------------------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ------------------------------ ------------ ---------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**             **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**    **PERCENT\              **REPORTED\    
                                 ON-TIME**               OPERATIONS**                                            ON-TIME**               OPERATIONS**   

                                 **ARR.**     **DEP.**   **ARR.**       **DEP.**                                 **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **ABILENE TX (ABI)**           **58.3**     **87.4**   **240**        **239**            **BUTTE MT (BTM)**    **72.4**     **86.1**   **76**         **79**

  **ADAK ISLAND AK (ADK)**       **66.7**     **77.8**   **9**          **9**              **CARLSBAD CA (CLD)** **89.4**     **88.6**   **235**        **236**

  **AGUADILLA PR (BQN)**         **69.4**     **87.9**   **124**        **124**            **CASPER WY (CPR)**   **81.6**     **84.0**   **359**        **357**

  **AKRON/CANTON OH (CAK)**      **66.1**     **74.1**   **856**        **841**            **CEDAR RAPIDS/IOWA   **68.5**     **76.8**   **992**        **992**
                                                                                           CITY IA (CID)**                                              

  **ALBANY GA (ABY)**            **61.7**     **71.7**   **107**        **120**            **CHAMPAIGN/URBANA IL **56.1**     **71.8**   **244**        **245**
                                                                                           (CMI)**                                                      

  **ALBANY NY (ALB)**            **64.7**     **72.6**   **1,347**      **1,347**          **CHARLESTON SC       **68.2**     **75.5**   **1,375**      **1,359**
                                                                                           (CHS)**                                                      

  **ALBUQUERQUE NM (ABQ)**       **77.4**     **81.7**   **3,802**      **3,803**          **CHARLESTON/DUNBAR   **59.5**     **62.9**   **299**        **299**
                                                                                           WV (CRW)**                                                   

  **ALEXANDRIA LA (AEX)**        **51.3**     **69.6**   **199**        **194**            **CHARLOTTE AMALIE VI **71.2**     **73.9**   **222**        **222**
                                                                                           (STT)**                                                      

  **ALLENTOWN/BETHLEHEM/EASTON   **69.7**     **81.2**   **495**        **490**            **CHARLOTTE NC        **72.7**     **71.5**   **10,987**     **10,982**
  PA (ABE)**                                                                               (CLT)**                                                      

  **AMARILLO TX (AMA)**          **72.2**     **80.9**   **608**        **608**            **CHARLOTTESVILLE VA  **60.4**     **65.3**   **96**         **95**
                                                                                           (CHO)**                                                      

  **ANCHORAGE AK (ANC)**         **58.9**     **68.6**   **2,264**      **2,266**          **CHATTANOOGA TN      **61.7**     **69.9**   **355**        **355**
                                                                                           (CHA)**                                                      

  **APPLETON WI (ATW)**          **64.6**     **73.9**   **567**        **564**            **CHICAGO IL (MDW)**  **75.7**     **67.8**   **8,233**      **8,236**

  **ASHEVILLE NC (AVL)**         **65.8**     **68.6**   **395**        **388**            **CHICAGO IL (ORD)**  **64.0**     **64.0**   **32,483**     **32,463**

  **ASHLAND WV (HTS)**           **82.4**     **82.4**   **17**         **17**             **CHICO CA (CIC)**    **66.4**     **81.9**   **116**        **116**

  **ASPEN CO (ASE)**             **73.0**     **78.7**   **585**        **586**            **CHRISTIANSTED VI    **85.4**     **70.7**   **41**         **41**
                                                                                           (STX)**                                                      

  **ATLANTA GA (ATL)**           **67.9**     **62.7**   **36,424**     **36,866**         **CLEVELAND OH        **73.3**     **78.4**   **6,811**      **6,811**
                                                                                           (CLE)**                                                      

  **ATLANTIC CITY NJ (ACY)**     **27.8**     **56.0**   **54**         **50**             **CODY WY (COD)**     **81.3**     **88.4**   **155**        **155**

  **AUGUSTA GA (AGS)**           **41.8**     **55.2**   **201**        **201**            **COLLEGE             **54.2**     **73.4**   **142**        **143**
                                                                                           STATION/BRYAN TX                                             
                                                                                           (CLL)**                                                      

  **AUSTIN TX (AUS)**            **76.6**     **83.4**   **4,699**      **4,696**          **COLORADO SPRINGS CO **72.7**     **82.7**   **1,684**      **1,685**
                                                                                           (COS)**                                                      

  **BAKERSFIELD CA (BFL)**       **82.8**     **83.8**   **459**        **458**            **COLUMBIA SC (CAE)** **55.9**     **70.4**   **886**        **862**

  **BALTIMORE MD (BWI)**         **73.1**     **70.6**   **9,777**      **9,781**          **COLUMBUS GA (CSG)** **53.8**     **60.6**   **119**        **99**

  **BANGOR ME (BGR)**            **58.7**     **68.0**   **395**        **391**            **COLUMBUS MS (GTR)** **51.1**     **71.3**   **88**         **80**

  **BARROW AK (BRW)**            **53.2**     **43.5**   **62**         **62**             **COLUMBUS OH (CMH)** **67.4**     **75.4**   **3,234**      **3,232**

  **BATON ROUGE LA (BTR)**       **66.4**     **75.1**   **815**        **839**            **CORDOVA AK (CDV)**  **45.2**     **54.8**   **62**         **62**

  **BEAUMONT/PORT ARTHUR TX      **74.2**     **90.3**   **31**         **31**             **CORPUS CHRISTI TX   **75.3**     **81.2**   **534**        **511**
  (BPT)**                                                                                  (CRP)**                                                      

  **BELLINGHAM WA (BLI)**        **75.8**     **83.9**   **62**         **62**             **COVINGTON KY        **76.4**     **77.5**   **9,732**      **9,720**
                                                                                           (CVG)**                                                      

  **BEMIDJI MN (BJI)**           **50.0**     **56.7**   **30**         **30**             **CRESCENT CITY CA    **54.3**     **48.4**   **94**         **93**
                                                                                           (CEC)**                                                      

  **BEND/REDMOND OR (RDM)**      **81.8**     **87.4**   **340**        **340**            **DALLAS TX (DAL)**   **79.0**     **76.7**   **4,667**      **4,667**

  **BETHEL AK (BET)**            **69.7**     **59.6**   **89**         **89**             **DALLAS/FT.WORTH TX  **75.2**     **71.5**   **25,777**     **25,769**
                                                                                           (DFW)**                                                      

  **BILLINGS MT (BIL)**          **69.3**     **84.0**   **482**        **481**            **DAYTON OH (DAY)**   **70.8**     **80.8**   **1,413**      **1,410**

  **BINGHAMTON/ENDCT/JHNSN CTY   **69.8**     **83.9**   **63**         **62**             **DAYTONA BEACH FL    **74.4**     **75.8**   **242**        **244**
  NY (BGM)**                                                                               (DAB)**                                                      

  **BIRMINGHAM AL (BHM)**        **74.1**     **79.0**   **2,201**      **2,195**          **DEADHORSE AK        **56.5**     **61.3**   **62**         **62**
                                                                                           (SCC)**                                                      

  **BISMARCK/MANDAN ND (BIS)**   **67.9**     **77.0**   **290**        **291**            **DENVER CO (DEN)**   **74.6**     **73.9**   **21,412**     **21,460**

  **BLOOMINGTON IL (BMI)**       **66.8**     **76.2**   **374**        **369**            **DES MOINES IA       **66.0**     **75.1**   **1,546**      **1,532**
                                                                                           (DSM)**                                                      

  **BOISE ID (BOI)**             **75.7**     **83.1**   **1,674**      **1,676**          **DETROIT MI (DTW)**  **72.5**     **76.1**   **15,254**     **15,233**

  **BOSTON MA (BOS)**            **70.7**     **74.7**   **10,834**     **10,827**         **DILLINGHAM AK       **67.7**     **58.1**   **31**         **31**
                                                                                           (DLG)**                                                      

  **BOZEMAN MT (BZN)**           **68.7**     **82.7**   **533**        **533**            **DOTHAN AL (DHN)**   **54.8**     **70.7**   **146**        **147**

  **BRISTOL/KNGSPRT/JHNSN CTY TN **50.0**     **63.2**   **132**        **117**            **DUBUQUE IA (DBQ)**  **62.1**     **70.2**   **124**        **124**
  (TRI)**                                                                                                                                               

  **BROWNSVILLE TX (BRO)**       **90.7**     **89.7**   **97**         **97**             **DULUTH MN (DLH)**   **60.6**     **75.0**   **160**        **160**

  **BRUNSWICK GA (BQK)**         **47.2**     **59.7**   **72**         **62**             **DURANGO CO (DRO)**  **77.4**     **79.0**   **332**        **333**

  **BUFFALO NY (BUF)**           **69.0**     **75.6**   **2,262**      **2,266**          **EAGLE CO (EGE)**    **71.4**     **86.3**   **182**        **182**

  **BURBANK CA (BUR)**           **74.9**     **80.2**   **2,904**      **2,882**          **EL CENTRO CA        **89.8**     **95.4**   **108**        **108**
                                                                                           (IPL)**                                                      

  **BURLINGTON VT (BTV)**        **60.9**     **74.3**   **685**        **685**            **EL PASO TX (ELP)**  **78.7**     **82.5**   **1,908**      **1,908**
  ------------------------------ ------------ ---------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  -------------------------- ------------ ---------- -------------- ------------ ----- ---------------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**         **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**           **PERCENT\              **REPORTED\    
                             ON-TIME**               OPERATIONS**                                                   ON-TIME**               OPERATIONS**   

                             **ARR.**     **DEP.**   **ARR.**       **DEP.**                                        **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **ELKO NV (EKO)**          **81.1**     **88.2**   **169**        **170**            **INTERNATIONAL FALLS MN     **50.0**     **67.3**   **48**         **49**
                                                                                       (INL)**                                                             

  **ELMIRA/CORNING NY        **60.0**     **83.0**   **100**        **100**            **INYOKERN CA (IYK)**        **86.9**     **97.6**   **84**         **85**
  (ELM)**                                                                                                                                                  

  **ERIE PA (ERI)**          **60.7**     **75.9**   **135**        **133**            **ISLIP NY (ISP)**           **77.4**     **76.8**   **1,090**      **1,082**

  **EUGENE OR (EUG)**        **80.5**     **84.5**   **605**        **605**            **JACKSON WY (JAC)**         **66.4**     **74.6**   **422**        **421**

  **EUREKA/ARCATA CA (ACV)** **68.0**     **72.5**   **356**        **360**            **JACKSON/VICKSBURG MS       **71.1**     **79.5**   **1,170**      **1,149**
                                                                                       (JAN)**                                                             

  **EVANSVILLE IN (EVV)**    **71.0**     **78.3**   **525**        **525**            **JACKSONVILLE FL (JAX)**    **71.2**     **78.6**   **3,266**      **3,267**

  **FAIRBANKS AK (FAI)**     **62.6**     **75.9**   **530**        **531**            **JACKSONVILLE/CAMP LEJEUNE  **34.5**     **54.5**   **116**        **112**
                                                                                       NC (OAJ)**                                                          

  **FARGO ND (FAR)**         **67.7**     **74.0**   **434**        **434**            **JUNEAU AK (JNU)**          **65.5**     **67.0**   **527**        **527**

  **FAYETTEVILLE AR (XNA)**  **67.5**     **74.9**   **1,174**      **1,172**          **KAHULUI HI (OGG)**         **90.1**     **92.9**   **2,309**      **2,309**

  **FAYETTEVILLE NC (FAY)**  **44.0**     **63.9**   **182**        **144**            **KALAMAZOO MI (AZO)**       **71.1**     **75.1**   **426**        **429**

  **FLAGSTAFF AZ (FLG)**     **73.1**     **75.8**   **186**        **186**            **KALISPELL MT (FCA)**       **74.0**     **85.7**   **385**        **385**

  **FLINT MI (FNT)**         **64.5**     **78.8**   **611**        **603**            **KANSAS CITY MO (MCI)**     **74.9**     **80.1**   **5,974**      **5,973**

  **FLORENCE SC (FLO)**      **46.4**     **62.5**   **56**         **56**             **KETCHIKAN AK (KTN)**       **68.5**     **71.0**   **248**        **248**

  **FORT LAUDERDALE FL       **73.6**     **80.2**   **5,460**      **5,458**          **KEY WEST FL (EYW)**        **58.8**     **71.1**   **85**         **83**
  (FLL)**                                                                                                                                                  

  **FORT SMITH AR (FSM)**    **69.4**     **75.6**   **268**        **266**            **KILLEEN TX (GRK)**         **68.8**     **80.4**   **468**        **464**

  **FORT WAYNE IN (FWA)**    **64.2**     **73.2**   **603**        **596**            **KING SALMON AK (AKN)**     **67.7**     **64.5**   **31**         **31**

  **FRESNO CA (FAT)**        **76.4**     **84.4**   **1,407**      **1,408**          **KNOXVILLE TN (TYS)**       **67.3**     **78.3**   **1,266**      **1,267**

  **FT. MYERS FL (RSW)**     **79.1**     **84.3**   **1,698**      **1,699**          **KODIAK AK (ADQ)**          **77.4**     **43.5**   **62**         **62**

  **GAINESVILLE FL (GNV)**   **25.5**     **50.0**   **149**        **160**            **KONA HI (KOA)**            **91.5**     **93.5**   **1,462**      **1,462**

  **GRAND FORKS ND (GFK)**   **56.6**     **79.8**   **99**         **99**             **KOTZEBUE AK (OTZ)**        **50.5**     **54.8**   **93**         **93**

  **GRAND JUNCTION CO        **76.5**     **78.8**   **422**        **420**            **LA CROSSE WI (LSE)**       **64.8**     **74.4**   **219**        **219**
  (GJT)**                                                                                                                                                  

  **GRAND RAPIDS MI (GRR)**  **66.3**     **78.1**   **1,484**      **1,451**          **LAFAYETTE LA (LFT)**       **69.6**     **77.5**   **519**        **519**

  **GREAT FALLS MT (GTF)**   **68.1**     **79.8**   **232**        **233**            **LAKE CHARLES LA (LCH)**    **77.5**     **91.0**   **89**         **89**

  **GREEN BAY/CLINTONVILLE   **64.6**     **73.2**   **732**        **730**            **LANSING MI (LAN)**         **68.9**     **77.7**   **412**        **412**
  WI (GRB)**                                                                                                                                               

  **GREENSBORO/HIGH POINT NC **67.0**     **75.4**   **1,312**      **1,311**          **LAREDO TX (LRD)**          **73.2**     **82.8**   **209**        **209**
  (GSO)**                                                                                                                                                  

  **GREENVILLE/SPARTANBURG   **69.3**     **77.7**   **1,171**      **1,142**          **LAS VEGAS NV (LAS)**       **74.9**     **72.6**   **15,728**     **15,713**
  SC (GSP)**                                                                                                                                               

  **GULFPORT/BILOXI MS       **74.9**     **77.4**   **625**        **627**            **LAWTON/FORT SILL OK        **64.6**     **75.6**   **209**        **209**
  (GPT)**                                                                              (LAW)**                                                             

  **GUNNISON CO (GUC)**      **67.7**     **67.7**   **93**         **93**             **LEWISBURG WV (LWB)**       **54.8**     **62.1**   **31**         **29**

  **GUSTAVUS AK (GST)**      **58.1**     **58.1**   **31**         **31**             **LEWISTON ID (LWS)**        **75.8**     **88.7**   **62**         **62**

  **HANCOCK/HOUGHTON MI      **61.3**     **77.4**   **31**         **31**             **LEXINGTON KY (LEX)**       **68.1**     **79.6**   **862**        **862**
  (CMX)**                                                                                                                                                  

  **HARLINGEN/SAN BENITO TX  **75.8**     **79.3**   **425**        **425**            **LIHUE HI (LIH)**           **93.5**     **94.7**   **1,388**      **1,388**
  (HRL)**                                                                                                                                                  

  **HARRISBURG PA (MDT)**    **65.2**     **74.4**   **833**        **833**            **LINCOLN NE (LNK)**         **65.8**     **76.4**   **365**        **364**

  **HARTFORD CT (BDL)**      **70.0**     **79.1**   **2,904**      **2,906**          **LITTLE ROCK AR (LIT)**     **67.2**     **75.3**   **1,512**      **1,505**

  **HELENA MT (HLN)**        **73.2**     **83.3**   **168**        **168**            **LONG BEACH CA (LGB)**      **79.8**     **84.8**   **1,242**      **1,241**

  **HILO HI (ITO)**          **96.6**     **97.2**   **825**        **825**            **LONGVIEW/KILGOR/GLADWATR   **45.2**     **73.1**   **93**         **93**
                                                                                       TX (GGG)**                                                          

  **HILTON HEAD SC (HHH)**   **36.1**     **63.7**   **108**        **124**            **LOS ANGELES CA (LAX)**     **75.2**     **78.9**   **21,084**     **21,082**

  **HONOLULU HI (HNL)**      **90.2**     **94.0**   **5,988**      **5,991**          **LOUISVILLE KY (SDF)**      **74.1**     **79.4**   **1,986**      **1,988**

  **HOUSTON TX (HOU)**       **75.0**     **73.6**   **5,045**      **5,062**          **LUBBOCK TX (LBB)**         **68.3**     **75.8**   **703**        **702**

  **HOUSTON TX (IAH)**       **81.9**     **80.3**   **16,711**     **16,712**         **LYNCHBURG VA (LYH)**       **45.6**     **69.6**   **79**         **69**

  **HUNTSVILLE AL (HSV)**    **69.4**     **77.6**   **913**        **907**            **MACON GA (MCN)**           **35.5**     **59.6**   **93**         **94**

  **IDAHO FALLS ID (IDA)**   **76.7**     **85.1**   **296**        **295**            **MADISON WI (MSN)**         **61.5**     **73.0**   **1,165**      **1,162**

  **INDIANAPOLIS IN (IND)**  **70.2**     **79.1**   **3,750**      **3,753**          **MANCHESTER NH (MHT)**      **70.7**     **77.0**   **1,916**      **1,915**

  **INDIO/PALM SPRINGS CA    **76.3**     **81.4**   **838**        **839**            **MARQUETTE MI (MQT)**       **56.0**     **79.3**   **116**        **116**
  (PSP)**                                                                                                                                                  
  -------------------------- ------------ ---------- -------------- ------------ ----- ---------------------------- ------------ ---------- -------------- ------------

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ---------------------------- ------------ ---------- -------------- ------------ ----- ----------------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**           **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**            **PERCENT\              **REPORTED\    
                               ON-TIME**               OPERATIONS**                                                    ON-TIME**               OPERATIONS**   

                               **ARR.**     **DEP.**   **ARR.**       **DEP.**                                         **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **MEDFORD OR (MFR)**         **75.2**     **82.7**   **608**        **608**            **PETERSBURG AK (PSG)**       **50.0**     **51.6**   **62**         **62**

  **MELBOURNE FL (MLB)**       **55.8**     **79.4**   **172**        **160**            **PHILADELPHIA PA (PHL)**     **61.3**     **63.5**   **9,035**      **9,040**

  **MEMPHIS TN (MEM)**         **77.2**     **80.9**   **7,358**      **7,358**          **PHOENIX AZ (PHX)**          **77.5**     **75.5**   **17,884**     **17,882**

  **MERIDIAN MS (MEI)**        **42.6**     **66.1**   **61**         **56**             **PITTSBURGH PA (PIT)**       **68.8**     **75.3**   **4,330**      **4,331**

  **MIAMI FL (MIA)**           **71.6**     **71.0**   **5,357**      **5,357**          **POCATELLO ID (PIH)**        **90.3**     **96.8**   **154**        **155**

  **MIDLAND/ODESSA TX (MAF)**  **75.2**     **82.8**   **604**        **604**            **PONCE PR (PSE)**            **67.7**     **84.9**   **93**         **93**

  **MILWAUKEE WI (MKE)**       **64.9**     **72.9**   **2,743**      **2,748**          **PORTLAND ME (PWM)**         **62.6**     **71.5**   **958**        **957**

  **MINNEAPOLIS/ST. PAUL MN    **62.3**     **71.4**   **13,581**     **13,577**         **PORTLAND OR (PDX)**         **75.1**     **81.8**   **5,320**      **5,317**
  (MSP)**                                                                                                                                                     

  **MINOT ND (MOT)**           **62.0**     **73.9**   **92**         **92**             **PROVIDENCE RI (PVD)**       **68.2**     **74.6**   **2,188**      **2,196**

  **MISSION/MCALLEN/EDINBURG   **70.5**     **83.8**   **397**        **390**            **RALEIGH/DURHAM NC (RDU)**   **71.2**     **76.5**   **6,270**      **6,265**
  TX (MFE)**                                                                                                                                                  

  **MISSOULA MT (MSO)**        **69.0**     **78.8**   **377**        **377**            **RAPID CITY SD (RAP)**       **69.4**     **78.7**   **523**        **525**

  **MOBILE AL (MOB)**          **63.6**     **73.1**   **525**        **520**            **REDDING CA (RDD)**          **69.0**     **80.6**   **158**        **155**

  **MODESTO CA (MOD)**         **74.9**     **74.5**   **263**        **263**            **RENO NV (RNO)**             **76.5**     **81.9**   **2,354**      **2,354**

  **MOLINE IL (MLI)**          **69.7**     **74.6**   **808**        **831**            **RHINELANDER WI (RHI)**      **63.3**     **76.7**   **30**         **30**

  **MONROE LA (MLU)**          **60.9**     **75.7**   **261**        **263**            **RICHMOND VA (RIC)**         **64.8**     **74.2**   **1,701**      **1,676**

  **MONTEREY CA (MRY)**        **81.2**     **83.6**   **809**        **811**            **ROANOKE VA (ROA)**          **60.6**     **68.4**   **251**        **237**

  **MONTGOMERY AL (MGM)**      **58.6**     **71.5**   **331**        **316**            **ROCHESTER MN (RST)**        **63.2**     **72.5**   **364**        **364**

  **MONTROSE/DELTA CO (MTJ)**  **73.2**     **78.6**   **220**        **220**            **ROCHESTER NY (ROC)**        **62.4**     **74.7**   **1,515**      **1,504**

  **MYRTLE BEACH SC (MYR)**    **54.8**     **70.9**   **635**        **629**            **ROCKFORD IL (RFD)**         **67.8**     **91.4**   **59**         **58**

  **NANTUCKET MA (ACK)**       **46.4**     **40.0**   **110**        **105**            **SACRAMENTO CA (SMF)**       **75.8**     **79.7**   **5,218**      **5,220**

  **NAPLES FL (APF)**          **39.6**     **65.3**   **53**         **49**             **SAGINAW/BAY CITY/MIDLAND MI **64.9**     **75.2**   **339**        **339**
                                                                                         (MBS)**                                                              

  **NASHVILLE TN (BNA)**       **73.5**     **76.8**   **5,247**      **5,245**          **SALEM OR (SLE)**            **71.0**     **96.8**   **62**         **62**

  **NEW BERN/MOREHEAD/BEAUFORT **59.8**     **72.4**   **87**         **87**             **SALT LAKE CITY UT (SLC)**   **80.0**     **83.5**   **13,564**     **13,550**
  NC (EWN)**                                                                                                                                                  

  **NEW ORLEANS LA (MSY)**     **74.9**     **81.2**   **3,265**      **3,265**          **SAN ANGELO TX (SJT)**       **69.7**     **76.1**   **155**        **155**

  **NEW YORK NY (JFK)**        **58.7**     **63.3**   **11,064**     **11,068**         **SAN ANTONIO TX (SAT)**      **74.7**     **81.7**   **4,245**      **4,247**

  **NEW YORK NY (LGA)**        **57.6**     **68.9**   **10,482**     **10,509**         **SAN DIEGO CA (SAN)**        **77.4**     **81.8**   **8,854**      **8,859**

  **NEWARK NJ (EWR)**          **61.9**     **66.4**   **13,498**     **13,499**         **SAN FRANCISCO CA (SFO)**    **67.6**     **74.3**   **12,456**     **12,453**

  **NEWBURGH/POUGHKEEPSIE NY   **62.9**     **77.2**   **490**        **483**            **SAN JOSE CA (SJC)**         **77.8**     **81.8**   **5,457**      **5,460**
  (SWF)**                                                                                                                                                     

  **NEWPORT NEWS/WILLIAMSBURG  **63.6**     **75.2**   **495**        **488**            **SAN JUAN PR (SJU)**         **65.1**     **78.5**   **2,079**      **2,079**
  VA (PHF)**                                                                                                                                                  

  **NOME AK (OME)**            **55.9**     **58.1**   **93**         **93**             **SAN LUIS OBISPO/PASO ROBLS  **78.8**     **83.0**   **623**        **624**
                                                                                         CA (SBP)**                                                           

  **NORFOLK VA (ORF)**         **68.7**     **78.7**   **1,731**      **1,730**          **SANTA ANA CA (SNA)**        **77.6**     **79.0**   **4,584**      **4,585**

  **OAKLAND CA (OAK)**         **77.8**     **75.4**   **6,581**      **6,578**          **SANTA BARBARA CA (SBA)**    **81.3**     **83.6**   **1,231**      **1,232**

  **OKLAHOMA CITY OK (OKC)**   **71.6**     **82.0**   **2,361**      **2,348**          **SANTA MARIA CA (SMX)**      **88.8**     **89.4**   **152**        **151**

  **OMAHA NE (OMA)**           **68.5**     **78.2**   **2,422**      **2,404**          **SARASOTA/BRADENTON FL       **76.0**     **84.4**   **442**        **454**
                                                                                         (SRQ)**                                                              

  **ONTARIO/SAN BERNARDINO CA  **78.8**     **81.7**   **3,824**      **3,824**          **SAVANNAH GA (SAV)**         **67.0**     **74.1**   **1,249**      **1,249**
  (ONT)**                                                                                                                                                     

  **ORLANDO FL (MCO)**         **76.4**     **79.1**   **11,427**     **11,429**         **SCRANTON/WILKES-BARRE PA    **61.4**     **68.0**   **236**        **241**
                                                                                         (AVP)**                                                              

  **OXNARD/VENTURA CA (OXR)**  **90.5**     **94.8**   **116**        **116**            **SEATTLE WA (SEA)**          **68.3**     **70.5**   **10,130**     **10,132**

  **PALMDALE CA (PMD)**        **82.8**     **67.2**   **58**         **58**             **SHREVEPORT LA (SHV)**       **64.8**     **74.3**   **724**        **729**

  **PANAMA CITY FL (PFN)**     **52.5**     **67.4**   **297**        **298**            **SIOUX CITY IA (SUX)**       **62.3**     **73.8**   **61**         **61**

  **PASCO/KENNEWICK/RICHLAND   **76.3**     **89.6**   **240**        **240**            **SIOUX FALLS SD (FSD)**      **65.8**     **77.6**   **626**        **599**
  WA (PSC)**                                                                                                                                                  

  **PELLSTON MI (PLN)**        **73.0**     **89.0**   **100**        **100**            **SITKA AK (SIT)**            **67.7**     **80.0**   **155**        **155**

  **PENSACOLA FL (PNS)**       **67.9**     **77.3**   **871**        **837**            **SO.PINES/PINHRST/ABERDEEN   **34.5**     **27.6**   **29**         **29**
                                                                                         NC (SOP)**                                                           

  **PEORIA IL (PIA)**          **62.4**     **70.2**   **465**        **459**            **SOUTH BEND IN (SBN)**       **62.1**     **64.0**   **456**        **447**
  ---------------------------- ------------ ---------- -------------- ------------ ----- ----------------------------- ------------ ---------- -------------- ------------

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ------------------------------------------- ------------ ---------- -------------- -----------
  **CITY (AIRPORT)**                          **PERCENT\              **REPORTED\    
                                              ON-TIME**               OPERATIONS**   

                                              **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **SPOKANE WA (GEG)**                        **77.5**     **84.0**   **1,473**      **1,473**

  **SPRINGFIELD IL (SPI)**                    **64.1**     **63.8**   **153**        **152**

  **SPRINGFIELD MO (SGF)**                    **65.5**     **76.8**   **997**        **996**

  **ST. GEORGE UT (SGU)**                     **80.2**     **84.5**   **308**        **310**

  **ST. LOUIS MO (STL)**                      **72.8**     **76.1**   **5,692**      **5,692**

  **STATE COLLEGE PA (SCE)**                  **65.6**     **79.0**   **61**         **62**

  **STEAMBOAT SPRINGS/HAYDEN CO (HDN)**       **79.6**     **87.6**   **186**        **186**

  **SUN VALLEY/HAILEY/KETCHUM ID (SUN)**      **81.8**     **84.8**   **336**        **341**

  **SYRACUSE NY (SYR)**                       **62.7**     **72.3**   **1,203**      **1,181**

  **TALLAHASSEE FL (TLH)**                    **64.5**     **72.8**   **377**        **397**

  **TAMPA FL (TPA)**                          **75.8**     **80.2**   **6,529**      **6,530**

  **TEXARKANA AR (TXK)**                      **62.4**     **72.8**   **93**         **92**

  **TOLEDO OH (TOL)**                         **57.5**     **77.0**   **186**        **178**

  **TRAVERSE CITY MI (TVC)**                  **68.9**     **72.8**   **518**        **519**

  **TRENTON NJ (TTN)**                        **51.9**     **75.3**   **77**         **77**

  **TUCSON AZ (TUS)**                         **78.6**     **85.3**   **2,404**      **2,404**

  **TULSA OK (TUL)**                          **72.2**     **81.9**   **2,195**      **2,193**

  **TUPELO MS (TUP)**                         **48.9**     **76.2**   **47**         **42**

  **TWIN FALLS ID (TWF)**                     **81.5**     **92.9**   **184**        **183**

  **TYLER TX (TYR)**                          **60.8**     **74.8**   **153**        **155**

  **VALDOSTA GA (VLD)**                       **52.8**     **71.9**   **89**         **89**

  **VALPARAISO FL (VPS)**                     **62.4**     **74.4**   **611**        **629**

  **WACO TX (ACT)**                           **66.0**     **80.1**   **235**        **236**

  **WASHINGTON DC (DCA)**                     **70.1**     **75.4**   **7,791**      **7,790**

  **WASHINGTON DC (IAD)**                     **71.1**     **72.7**   **7,345**      **7,346**

  **WATERLOO IA (ALO)**                       **56.7**     **73.3**   **30**         **30**

  **WAUSAU/MARSHFIELD WI (CWA)**              **62.3**     **74.8**   **151**        **151**

  **WEST PALM BEACH/PALM BEACH FL (PBI)**     **73.0**     **80.5**   **2,090**      **2,090**

  **WEST YELLOWSTONE MT (WYS)**               **78.6**     **92.9**   **70**         **70**

  **WHITE PLAINS NY (HPN)**                   **60.5**     **66.7**   **1,126**      **1,169**

  **WICHITA FALLS TX (SPS)**                  **61.7**     **75.0**   **209**        **208**

  **WICHITA KS (ICT)**                        **68.2**     **78.2**   **1,235**      **1,232**

  **WILMINGTON DE (ILG)**                     **40.4**     **63.3**   **52**         **49**

  **WILMINGTON NC (ILM)**                     **61.7**     **77.4**   **373**        **363**

  **WRANGELL AK (WRG)**                       **54.8**     **71.0**   **62**         **62**

  **YAKIMA WA (YKM)**                         **72.6**     **80.6**   **62**         **62**

  **YAKUTAT AK (YAK)**                        **56.5**     **64.5**   **62**         **62**

  **YUMA AZ (YUM)**                           **76.9**     **77.9**   **281**        **281**
  ------------------------------------------- ------------ ---------- -------------- -----------

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 8. OVERALL NUMBER AND PERCENTAGE OF FLIGHT CANCELLATIONS**

**BY CARRIER**

  ----------------- -------- ------------ ------------- ------------ ------------- ----------- --------- ------------- --------- ------------ ------------- ------------- ------------- ----------- -------------
  **CARRIER A/**             **AT 32                                                                                             **AT ALL                                                           
                             REPORTABLE                                                                                          REPORTABLE                                                         
                             AIRPORTS                                                                                            AIRPORTS                                                           
                             B/**                                                                                                C/**                                                               

                             **NUMBER OF\ **FLIGHT\                  **FLIGHT\                           **PERCENT OF\           **NUMBER OF\               **FLIGHT\     **FLIGHT\                 **PERCENT OF\
                             AIRPORTS\    OPERATIONS\                OPERATIONS\                         OPERATIONS\             AIRPORTS\                  OPERATIONS\   OPERATIONS\               OPERATIONS\
                             REPORTED**   SCHEDULED**                CANCELLED**                         CANCELLED**             REPORTED**                 SCHEDULED**   CANCELLED**               CANCELLED**

  **ATLANTIC        **17**                              **13,285**   **514**                   **3.9**                 **139**                **24,723**                                **978**     **4.0**
  SOUTHEAST**                                                                                                                                                                                       

  **MESA**          **23**                              **13,266**   **504**                   **3.8**                 **117**                **24,941**                                **977**     **3.9**

  **PINNACLE**      **13**                              **8,752**    **375**                   **4.3**                 **114**                **22,840**                                **870**     **3.8**

  **AMERICAN        **19**                              **25,746**   **951**                   **3.7**                 **117**                **47,061**                                **1,731**   **3.7**
  EAGLE**                                                                                                                                                                                           

  **COMAIR**        **23**                              **13,377**   **486**                   **3.6**                 **94**                 **20,772**                                **716**     **3.4**

  **UNITED**        **31**                              **36,150**   **1,011**                 **2.8**                 **78**                 **43,176**                                **1,189**   **2.8**

  **EXPRESSJET**    **30**                              **17,825**   **489**                   **2.7**                 **125**                **39,905**                                **833**     **2.1**

  **SKYWEST**       **22**                              **29,287**   **480**                   **1.6**                 **143**                **53,955**                                **994**     **1.8**

  **AMERICAN**      **30**                              **43,323**   **802**                   **1.9**                 **78**                 **53,800**                                **971**     **1.8**

  **US AIRWAYS**    **30**                              **33,474**   **550**                   **1.6**                 **78**                 **41,211**                                **651**     **1.6**

  **ALASKA**        **16**                              **9,099**    **110**                   **1.2**                 **46**                 **14,722**                                **227**     **1.5**

  **DELTA**         **31**                              **33,838**   **431**                   **1.3**                 **98**                 **41,763**                                **544**     **1.3**

  **AIRTRAN**       **25**                              **17,729**   **206**                   **1.2**                 **55**                 **23,259**                                **277**     **1.2**

  **JETBLUE**       **19**                              **12,023**   **108**                   **0.9**                 **48**                 **16,655**                                **156**     **0.9**

  **CONTINENTAL**   **28**                              **22,765**   **210**                   **0.9**                 **68**                 **28,483**                                **251**     **0.9**

  **NORTHWEST**     **30**                              **24,762**   **220**                   **0.9**                 **104**                **35,142**                                **303**     **0.9**

  **HAWAIIAN**      **7**                               **427**      **0**                     **0.0**                 **14**                 **5,036**                                 **40**      **0.8**

  **SOUTHWEST**     **19**                              **54,438**   **283**                   **0.5**                 **64**                 **101,673**                               **489**     **0.5**

  **ALOHA**         **3**                               **172**      **0**                     **0.0**                 **11**                 **4,069**                                 **7**       **0.2**

  **FRONTIER**      **22**                              **7,172**    **11**                    **0.2**                 **44**                 **8,790**                                 **15**      **0.2**

  **Total**                               **416,910**                              **7,741**             **1.9**                 **Total**                  **651,976**   **12,219**                **1.9**
  ----------------- -------- ------------ ------------- ------------ ------------- ----------- --------- ------------- --------- ------------ ------------- ------------- ------------- ----------- -------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**AUGUST** **2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 9. CAUSES OF DELAY\*, BY CARRIER\*\***

  --------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------
                                                                                      **CAUSES                                                                                                
                                                                                      OF DELAY**                                                                                              

  CARRIER   TOTAL\    ONTIME   \%\      CANCELLED   \%\         DIVERTED   \%\        AIR\       \%\        EXTREME\   \%\        NATIONAL\   \%\         SECURITY\   \%\         LATE\       \%\
            RECORDS            ONTIME               CANCELLED              DIVERTED   CARRIER\   AIR\       WEATHER\   EXTREME\   AVIATION\   NATIONAL\   DELAY       SECURITY\   ARRIVING\   LATE\
                                                                                      DELAY      CARRIER\   DELAY      WEATHER\   SYSTEM\     AVIATION\               DELAY       AIRCRAFT\   ARRIVING\
                                                                                                 DELAY                 DELAY      DELAY       SYSTEM\                             DELAY       AIRCRAFT\
                                                                                                                                              DELAY                                           DELAY

  9E        22840     16233    71.07%   870         3.81%       94         0.41%      1788       7.83%      235        1.03%      2086        9.13%       5           0.02%       1530        6.70%

  AA        53800     37599    69.89%   971         1.80%       247        0.46%      3951       7.34%      598        1.11%      5386        10.01%      21          0.04%       5028        9.35%

  AQ        4069      3948     97.03%   7           0.17%       1          0.02%      66         1.62%      0          0.00%      14          0.35%       0           0.00%       33          0.81%

  AS        14722     9874     67.07%   227         1.54%       38         0.26%      1462       9.93%      28         0.19%      1041        7.07%       54          0.37%       1997        13.57%

  B6        16655     11679    70.12%   156         0.94%       91         0.55%      782        4.69%      139        0.84%      2099        12.61%      15          0.09%       1693        10.17%

  CO        28483     21443    75.28%   251         0.88%       128        0.45%      1446       5.08%      243        0.85%      2900        10.18%      45          0.16%       2028        7.12%

  DL        41763     29075    69.62%   544         1.30%       224        0.54%      3224       7.72%      290        0.69%      4865        11.65%      7           0.02%       3534        8.46%

  EV        24723     13592    54.98%   978         3.96%       103        0.42%      4638       18.76%     930        3.76%      2367        9.57%       9           0.04%       2107        8.52%

  F9        8790      6742     76.70%   15          0.17%       8          0.09%      538        6.13%      85         0.96%      970         11.03%      1           0.01%       431         4.91%

  FL        23259     16550    71.16%   277         1.19%       109        0.47%      1357       5.83%      50         0.22%      2171        9.33%       0           0.00%       2745        11.80%

  HA        5036      4716     93.65%   40          0.79%       1          0.02%      187        3.71%      2          0.03%      0           0.00%       0           0.00%       90          1.79%

  MQ        47061     31777    67.52%   1731        3.68%       128        0.27%      3627       7.71%      420        0.89%      3726        7.92%       8           0.02%       5645        11.99%

  NW        35142     23953    68.16%   303         0.86%       101        0.29%      3030       8.62%      441        1.25%      5080        14.46%      37          0.10%       2198        6.25%

  OH        20772     13963    67.22%   716         3.45%       49         0.24%      2114       10.18%     1177       5.66%      2375        11.44%      5           0.03%       373         1.79%

  OO        53955     40813    75.64%   994         1.84%       75         0.14%      6060       11.23%     398        0.74%      1091        2.02%       51          0.09%       4473        8.29%

  UA        43176     28583    66.20%   1189        2.75%       147        0.34%      2831       6.56%      350        0.81%      4432        10.27%      7           0.02%       5637        13.06%

  US        41211     28578    69.35%   651         1.58%       80         0.19%      3389       8.22%      172        0.42%      4409        10.70%      72          0.18%       3861        9.37%

  WN        101673    79015    77.71%   489         0.48%       247        0.24%      5310       5.22%      644        0.63%      3585        3.53%       127         0.12%       12256       12.05%

  XE        39905     30974    77.62%   833         2.09%       178        0.45%      1648       4.13%      255        0.64%      2995        7.51%       35          0.09%       2987        7.48%

  YV        24941     18359    73.61%   977         3.92%       39         0.16%      2557       10.25%     205        0.82%      975         3.91%       20          0.08%       1809        7.25%

  TOT       651976    467466            12219                   2088                  50005                 6659                  52568                   519                     60453       

                               71.70%               1.87%                  0.32%                 7.67%                 1.02%                  8.06%                   0.08%                   9.27%
  --------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------

**\*Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**\*\* See Appendix at the end of this section for list of carrier
codes.**

**AUGUST 2007**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 10. OVERALL CAUSES OF DELAY\***

![](media/image5.wmf){width="7.952083333333333in"
height="5.436805555555556in"}

**Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**Note: For additional airline-specific information, visit
[http://www.bts.gov](http://www.bts.gov/)**

**[FOOTNOTES FOR TABLES 1 THROUGH 6 (FLIGHT DELAYS) AND 8
(CANCELLATIONS)]{.underline}**

**A** See Appendix for list of carrier codes.

**B** See Appendix for list of 32 airports for which data must be
reported. Data include all reported domestic flight operations to the 32
reportable airports (e.g., Albany to Atlanta, Toledo to Boston).

> **C** All domestic airports for which carriers reported data. Data
> include all reported domestic flight operations to the 32 reportable
> airports and from those airports to other destinations (e.g., Albany
> to Atlanta, and Atlanta to Albany). In addition, for carriers that
> reported data for their entire domestic systems, the data also include
> all reported domestic flight operations between non-required airports
> (e.g., Albany to Toledo).

**D** \"On time\" means an arrival less than 15 minutes after scheduled
arrival time; cancelled and diverted flights are not considered on-time
arrivals.

**E** \"On time\" means a departure less than 15 minutes after scheduled
departure time; cancelled flights are not considered on-time departures;
diverted flights may be on time or late departures, depending on actual
departure time.

**F** Incomplete data; percentage based on operations reported.

**G** Carrier did not report useable data.

**H** Carrier did not serve airport.

**I** Regularly scheduled flights are those for which the carrier
reported at least 15 operations for the month.

**J** Blanks in any time interval in Tables 3 and 4 indicate no arrival
operations (Table 3) or departure operations

> (Table 4) for domestic flights of the reporting carriers during that
> time period. Other carriers, including code-sharing partners, may
> operate during those periods.

**S** Carrier reported data for entire domestic system.

**V** Carrier reported data voluntarily.

**[APPENDIX]{.underline}**

NOTE: The Department of Transportation has screened the reporting
carriers\' data for completeness and verified all arithmetic data
elements computed by the carriers (e.g., length of delay). Individual
flight operations records with incorrect calculations, erroneous
city-pairs, or missing data elements were rejected and excluded from the
data base; such rejected records accounted for less than 0.01% of the
flight operations records submitted. Any errors in the data base with
respect to basic flight data \-- non-computed data elements such as
flight numbers, scheduled and actual arrival/departure times, days of
operation \-- are the responsibility of the reporting carrier.

+--------+-----------------------------+------------------------------+
|        | **[Airports Covered by the  | > **[Air Carriers Required   |
|        | Rule (14 CFR PART 234       | > to Report]{.underline}**   |
|        | \*)]{.underline}**          | >                            |
|        |                             | > **[Data to DOT and to CRS  |
|        | Atlanta: Hartsfield-Jackson | > Vendors \*]{.underline}**  |
|        | ATL                         | >                            |
|        |                             | > FL AirTran Airways         |
|        | Balt/Wash: Int'l Thurgood   | >                            |
|        | Marshall BWI                | > AS Alaska Airlines         |
|        |                             | >                            |
|        | Boston: Logan International | > HP\*\* America West        |
|        | BOS                         | > Airlines                   |
|        |                             | >                            |
|        | Charlotte: Douglas CLT      | > AA American Airlines       |
|        |                             | >                            |
|        | Chicago: Midway MDW         | > MQ American Eagle Airlines |
|        |                             | >                            |
|        | Chicago: O\'Hare ORD        | > EV Atlantic Southeast      |
|        |                             | > Airlines                   |
|        | Cincinnati: Greater         | >                            |
|        | Cincinnati CVG              | > OH Comair                  |
|        |                             | >                            |
|        | Dallas-Fort Worth:          | > CO Continental Airlines    |
|        | International DFW           | >                            |
|        |                             | > DL Delta Air Lines         |
|        | Denver: International DEN   | >                            |
|        |                             | > XE ExpressJet Airlines     |
|        | Detroit: Metro Wayne County | >                            |
|        | DTW                         | > F9 Frontier Airlines       |
|        |                             | >                            |
|        | Ft. Lauderdale:             | > B6 JetBlue Airways         |
|        | International FLL           | >                            |
|        |                             | > YV Mesa Airlines           |
|        | Houston: George Bush IAH    | >                            |
|        |                             | > NW Northwest Airlines      |
|        | Las Vegas: McCarran         | >                            |
|        | International LAS           | > 9E Pinnacle Airlines       |
|        |                             | >                            |
|        | Los Angeles: International  | > OO SkyWest Airlines        |
|        | LAX                         | >                            |
|        |                             | > WN Southwest Airlines      |
|        | Miami: International MIA    | >                            |
|        |                             | > UA United Airlines         |
|        | Minneapolis-St. Paul:       | >                            |
|        | International MSP           | > US\*\* US Airways          |
|        |                             | >                            |
|        | Newark: Liberty             | > **[Air Carriers            |
|        | International EWR           | > Voluntarily                |
|        |                             | > Reporting]{.underline}**   |
|        | New York: JFK International | >                            |
|        | JFK                         | > **[Data to DOT and to CRS  |
|        |                             | > Vendors]{.underline}**     |
|        | New York: LaGuardia LGA     | >                            |
|        |                             | > AQ Aloha Airlines (eff.    |
|        | Oakland : International OAK | > 04/06)                     |
|        |                             | >                            |
|        | Orlando: International MCO  | > HA Hawaiian Airlines (eff. |
|        |                             | > 01/07)                     |
|        | Philadelphia: International |                              |
|        | PHL                         | \* Revised January 2007,     |
|        |                             | based on Bureau of           |
|        | Phoenix: Sky Harbor         | Transportation Statistics'   |
|        | International PHX           | Technical Reporting          |
|        |                             | Directive #14, issued        |
|        | Portland: International PDX | October 2, 2006.             |
|        |                             |                              |
|        | Salt Lake City:             | \*\* Effective January 2006, |
|        | International SLC           | data of the merged           |
|        |                             | operations of US Airways and |
|        | San Diego: Lindbergh Field  | America West Airlines are    |
|        | SAN                         | combined, and appear only as |
|        |                             | US or US Airways data in     |
|        | San Francisco:              | this report..                |
|        | International SFO           |                              |
|        |                             |                              |
|        | Seattle-Tacoma:             |                              |
|        | International SEA           |                              |
|        |                             |                              |
|        | ST. Louis : Lambert         |                              |
|        | International STL           |                              |
|        |                             |                              |
|        | Tampa: Tampa International  |                              |
|        | TPA                         |                              |
|        |                             |                              |
|        | Washington: Reagan National |                              |
|        | DCA                         |                              |
|        |                             |                              |
|        | Washington: Dulles IAD      |                              |
+--------+-----------------------------+------------------------------+

**[MISHANDLED BAGGAGE]{.underline}**

![](media/image6.wmf){width="1.6965277777777779in"
height="1.2361111111111112in"}

> Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***AUGUST***

***MISHANDLED BAGGAGE REPORTS*** ***FILED BY PASSENGERS***

***U.S. AIRLINES***[^1]

+---+--------------+----+--------+-------+---+------+--------+-------+
|   |              | ** |        |       |   | **AU |        |       |
|   |              | AU |        |       |   | GUST |        |       |
|   |              | GU |        |       |   | 20   |        |       |
|   |              | ST |        |       |   | 06** |        |       |
|   |              | 20 |        |       |   |      |        |       |
|   |              | 07 |        |       |   |      |        |       |
|   |              | ** |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| # | ###          | *  | **EN   | *     |   | **T  | **EN   | *     |
| # | #### AIRLINE | *T | PLANED | *REPO |   | OTAL | PLANED | *REPO |
| # |              | OT | PASSEN | RTS** |   | BAG  | PASSEN | RTS** |
| # |              | AL | GERS** |       |   | GAGE | GERS** |       |
| # |              | B  |        | **PER |   | R    |        | **PER |
| # |              | AG |        | 1,000 |   | EPOR |        | 1,000 |
| # |              | GA |        | PA    |   | TS** |        | PA    |
|   |              | GE |        | SSENG |   |      |        | SSENG |
| R |              | R  |        | ERS** |   |      |        | ERS** |
| A |              | EP |        |       |   |      |        |       |
| N |              | OR |        |       |   |      |        |       |
| K |              | TS |        |       |   |      |        |       |
|   |              | ** |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
|   |              |    |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | HAWAIIAN     | 2  | 6      | **3   |   | 1    | 5      | **3   |
|   | AIRLINES     | ,0 | 49,813 | .10** |   | ,733 | 54,502 | .13** |
|   |              | 13 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 2 | ALOHA        | 1  | 3      | **3   |   | 1    | 3      | **4   |
|   | AIRLINES     | ,3 | 69,593 | .72** |   | ,601 | 38,543 | .73** |
|   |              | 75 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 3 | AIRTRAN      | 12 | 2,3    | **5   |   | 12   | 1,8    | **6   |
|   | AIRWAYS      | ,2 | 69,194 | .19** |   | ,929 | 49,225 | .99** |
|   |              | 93 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 4 | UNITED       | 29 | 5,4    | **5   |   | 39   | 5,3    | **7   |
|   | AIRLINES     | ,3 | 11,763 | .42** |   | ,123 | 75,597 | .28** |
|   |              | 31 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 5 | NORTHWEST    | 22 | 4,0    | **5   |   | 21   | 4,1    | **5   |
|   | AIRLINES     | ,2 | 44,761 | .49** |   | ,438 | 56,647 | .16** |
|   |              | 15 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 6 | FRONTIER     | 6  | 1,0    | **5   |   | 5    | 9      | **5   |
|   | AIRLINES     | ,0 | 47,987 | .78** |   | ,004 | 47,855 | .28** |
|   |              | 55 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 7 | SOUTHWEST    | 57 | 9,8    | **5   |   | 54   | 8,8    | **6   |
|   | AIRLINES     | ,1 | 38,811 | .80** |   | ,188 | 54,013 | .12** |
|   |              | 08 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 8 | CONTINENTAL  | 20 | 3,5    | **5   |   | 18   | 3,2    | **5   |
|   | AIRLINES     | ,5 | 24,111 | .83** |   | ,107 | 45,027 | .58** |
|   |              | 44 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 9 | AMERICAN     | 50 | 6,9    | **7   |   | 46   | 6,7    | **6   |
|   | AIRLINES     | ,7 | 71,832 | .28** |   | ,524 | 67,347 | .87** |
|   |              | 62 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | EXPRESSJET   | 11 | 1,4    | **7   |   | 14   | 1,5    | **9   |
| 0 | AIRLINES     | ,4 | 56,993 | .87** |   | ,212 | 02,792 | .46** |
|   |              | 60 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | ALASKA       | 13 | 1,6    | **8   |   | 12   | 1,5    | **7   |
| 1 | AIRLINES     | ,1 | 39,658 | .02** |   | ,382 | 50,327 | .99** |
|   |              | 42 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | JETBLUE      | 16 | 1,9    | **8   |   | 9    | 1,7    | **5   |
| 2 | AIRWAYS      | ,1 | 97,310 | .08** |   | ,724 | 38,712 | .59** |
|   |              | 38 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | DELTA AIR    | 54 | 5,9    | **9   |   | 51   | 5,7    | **9   |
| 3 | LINES        | ,3 | 18,991 | .18** |   | ,346 | 06,173 | .00** |
|   |              | 25 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | US AIRWAYS   | 46 | 4,8    | **9   |   | 47   | 4,5    | **10  |
| 4 |              | ,5 | 44,554 | .61** |   | ,217 | 73,025 | .33** |
|   |              | 55 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | SKYWEST      | 20 | 2,0    | **10  |   | 19   | 1,7    | **10  |
| 5 | AIRLINES     | ,9 | 89,131 | .04** |   | ,277 | 69,563 | .89** |
|   |              | 79 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | PINNACLE     | 9  | 8      | **10  |   | \*   | \*     | *     |
| 6 | AIRLINES     | ,3 | 80,336 | .64** |   |      |        | *\*** |
|   |              | 66 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | COMAIR       | 10 | 8      | **12  |   | 14   | 9      | **14  |
| 7 |              | ,7 | 81,384 | .14** |   | ,637 | 84,236 | .87** |
|   |              | 01 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | MESA         | 14 | 1,1    | **12  |   | 16   | 1,2    | **13  |
| 8 | AIRLINES     | ,6 | 79,185 | .42** |   | ,668 | 46,060 | .38** |
|   |              | 49 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | ATLANTIC     | 14 | 1,0    | **13  |   | 22   | 1,0    | **21  |
| 9 | SOUTHEAST    | ,9 | 94,975 | .68** |   | ,462 | 42,021 | .56** |
|   | AIRLINES     | 74 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 2 | AMERICAN     | 23 | 1,6    | **13  |   | 27   | 1,6    | **16  |
| 0 | EAGLE        | ,1 | 59,183 | .96** |   | ,630 | 48,003 | .77** |
|   | AIRLINES     | 56 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
|   |              |    |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
|   | TOTALS       | 4  | 57,8   | **7   |   | 436  | 53,8   | **8   |
|   |              | 37 | 69,565 | .55** |   | ,202 | 49,668 | .10** |
|   |              | ,1 |        |       |   |      |        |       |
|   |              | 41 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+

**For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

> TOTAL BAGGAGE REPORTS---For the domestic system only. These are
> passenger reports of mishandled baggage, including those that did not
> subsequently result in claims for compensation.

ENPLANED PASSENGERS---For the domestic system only.

> **[OVERSALES]{.underline}**

This section furnishes data on the number of passengers who hold
confirmed reservations and are denied boarding (\"bumped\") from a
flight because it is oversold. These figures include only passengers
whose oversold flight departs without them; they do not include
passengers affected by cancelled, delayed or diverted flights.

The report includes U.S. airlines that have at least one percent of
total domestic scheduled-service passenger revenues *and* operate
aircraft with a passenger capacity of more than 60 seats (see footnote
on chart for details). It provides system data for scheduled passenger
service on domestic flights and data on international flight segments
that originate in the United States. Information is displayed for the
latest available quarter and for the year to date, for the current
period and for the same period in the previous year. The data are
reported quarterly to DOT's Bureau of Transportation Statistics (Office
of Airline Information). The reporting requirement is found in 14 CFR
250.10.

These tables give information by carrier on the number of passengers
bumped involuntarily and on the number who voluntarily gave up their
seat on an oversold flight in exchange for compensation. Also shown is
the rate of involuntary denied boardings per 10,000 passengers. This
rate determines the order in which carriers are listed; the airline with
the lowest rate appears first. The number and rate of involuntary denied
boardings include both passengers who received denied boarding
compensation and passengers who did not qualify for compensation because
of one of the exceptions in the oversales rule. There are three
exceptions: 1) passenger accommodated on another flight scheduled to
arrive within one hour of the original flight; 2) passenger fails to
comply with ticketing, check-in or reconfirmation procedures; and 3)
aircraft of smaller capacity is substituted. Totals appear at the end of
each table.

The enplanements figures that are used to calculate the involuntary
denied boarding rate do not include \"shuttle\" service on which
reservations are not offered, nor do they include inbound international
service, since the rule does not apply to these flights.

![](media/image7.wmf){width="1.636111111111111in"
height="1.3097222222222222in"}

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***APRIL - JUNE***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^2]

  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                          **APRIL - JUNE 2007**                                              **APRIL - JUNE 2006**                             

  RANK   AIRLINE          [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                          (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                            10,000 psgrs                                                       10,000 psgrs

                          Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                               

  1      ***JETBLUE       0                     14            5,587,025     **0.03**         26                    58            4,524,719     **0.13**
         AIRWAYS***                                                                                                                            

  2      ***HAWAIIAN      392                   13            1,776,049     **0.07**         641                   27            1,526,360     **0.18**
         AIRLINES***                                                                                                                           

  3      ***AIRTRAN       7,978                 109           6,323,023     **0.17**         4,907                 49            5,409,351     **0.09**
         AIRWAYS***                                                                                                                            

  4      ***ALASKA        4,190                 88            4,236,434     **0.21**         5,620                 789           4,043,982     **1.95**
         AIRLINES***                                                                                                                           

  5      ***ALOHA         105                   39            993,454       **0.39**         41                    7             829,591       **0.08**
         AIRLINES***                                                                                                                           

  6      ***AMERICAN      22,536                1,562         22,693,023    **0.69**         22,493                1,829         23,260,971    **0.79**
         AIRLINES***                                                                                                                           

  7      ***FRONTIER      1,311                 255           2,921,301     **0.87**         829                   146           2,606,079     **0.56**
         AIRLINES***                                                                                                                           

  8      ***NORTHWEST     21,782                1,144         12,695,660    **0.90**         20,071                1,373         12,838,318    **1.07**
         AIRLINES***                                                                                                                           

  9      ***MESA          5,008                 174           1,903,808     **0.91**         4,281                 415           1,696,331     **2.45**
         AIRLINES***                                                                                                                           

  10     ***UNITED        33,633                1,681         16,768,255    **1.00**         21,728                1,203         16,623,145    **0.72**
         AIRLINES***                                                                                                                           

  11     ***SOUTHWEST     22,489                2,922         26,889,424    **1.09**         29,026                2,570         25,306,858    **1.02**
         AIRLINES***                                                                                                                           

  12     ***US AIRWAYS*** 24,594                1,782         14,728,126    **1.21**         20,930                2,214         14,249,711    **1.55**

  13     ***AMERICAN      331                   95            655,729       **1.45**         479                   85            634,272       **1.34**
         EAGLE                                                                                                                                 
         AIRLINES***                                                                                                                           

  14     ***SKYWEST       5,706                 319           2,048,736     **1.56**         3,662                 163           1,473,391     **1.11**
         AIRLINES***                                                                                                                           

  15     ***CONTINENTAL   11,406                1,931         11,251,647    **1.72**         10,863                1,919         10,680,150    **1.80**
         AIRLINES***                                                                                                                           

  16     ***DELTA AIR     26,821                5,585         17,500,812    **3.19**         19,648                2,840         17,530,094    **1.62**
         LINES***                                                                                                                              

  17     ***COMAIR***     1,433                 159           396,381       **4.01**         1,652                 143           601,010       **2.38**

  18     ***ATLANTIC      2,963                 556           1,167,577     **4.76**         1,983                 402           1,115,387     **3.60**
         SOUTHEAST                                                                                                                             
         AIRLINES***                                                                                                                           

                                                                                                                                               

         ***TOTALS***     192,678               18,428        150,536,464   **1.22**         168,880               16,232        144,949,720   **1.12**
         \*\*                                                                                                                                  
  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JANUARY - JUNE***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^3]

  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                          **JANUARY - JUNE                                                   **JANUARY - JUNE                                  
                          2007**                                                             2006**                                            

  RANK   AIRLINE          [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                          (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                            10,000 psgrs                                                       10,000 psgrs

                          Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                               

  1      ***JETBLUE       0                     33            10,677,840    **0.03**         43                    63            8,859,633     **0.07**
         AIRWAYS***                                                                                                                            

  2      ***AIRTRAN       14,462                216           11,403,131    **0.19**         9,800                 110           9,896,836     **0.11**
         AIRWAYS***                                                                                                                            

  3      ***ALOHA         246                   55            1,943,346     **0.28**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  4      ***HAWAIIAN      800                   98            3,450,865     **0.28**         1,288                 41            2,987,117     **0.14**
         AIRLINES***                                                                                                                           

  5      ***ALASKA        7,447                 435           7,638,020     **0.57**         10,472                977           7,468,608     **1.31**
         AIRLINES***                                                                                                                           

  6      ***UNITED        51,150                2,285         31,781,817    **0.72**         39,231                1,696         31,396,501    **0.54**
         AIRLINES***                                                                                                                           

  7      ***AMERICAN      44,669                3,775         43,543,819    **0.87**         45,004                4,294         44,474,445    **0.97**
         AIRLINES***                                                                                                                           

  8      ***NORTHWEST     41,297                2,568         24,082,246    **1.07**         39,167                2,489         23,993,915    **1.04**
         AIRLINES***                                                                                                                           

  9      ***SOUTHWEST     41,711                5,796         49,792,446    **1.16**         58,830                5,451         47,322,342    **1.15**
         AIRLINES***                                                                                                                           

  10     ***FRONTIER      2,406                 609           5,135,819     **1.19**         1,339                 290           4,771,203     **0.61**
         AIRLINES***                                                                                                                           

  11     ***AMERICAN      650                   162           1,216,873     **1.33**         1,062                 194           1,142,030     **1.70**
         EAGLE                                                                                                                                 
         AIRLINES***                                                                                                                           

  12     ***MESA          8,366                 525           3,716,876     **1.41**         8,109                 745           3,643,039     **2.04**
         AIRLINES***                                                                                                                           

  13     ***US AIRWAYS*** 43,942                3,964         27,722,223    **1.43**         39,996                3,640         27,620,017    **1.32**

  14     ***CONTINENTAL   19,982                3,856         21,229,298    **1.82**         23,090                4,419         20,291,339    **2.18**
         AIRLINES***                                                                                                                           

  15     ***SKYWEST       11,136                815           3,863,170     **2.11**         7,806                 317           2,699,285     **1.17**
         AIRLINES***                                                                                                                           

  16     ***DELTA AIR     54,195                11,101        33,405,147    **3.32**         57,904                7,155         34,609,347    **2.07**
         LINES***                                                                                                                              

  17     ***COMAIR***     3,278                 312           857,829       **3.64**         3,795                 278           1,056,174     **2.63**

  18     ***ATLANTIC      5,771                 1,083         2,137,893     **5.07**         5,875                 1,116         2,151,273     **5.19**
         SOUTHEAST                                                                                                                             
         AIRLINES***                                                                                                                           

                                                                                                                                               

         ***TOTALS***     351,508               37,688        283,598,658   **1.33**         352,811               33,275        274,383,104   **1.21**
         \*\*                                                                                                                                  
  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

**[CONSUMER COMPLAINTS]{.underline}**

This section summarizes aviation consumer complaints filed with the
Department in writing, by telephone, via e-mail, or in person. DOT has
not determined the validity of the complaints. The report does not
include safety complaints (which are handled by the Federal Aviation
Administration) or security complaints (which are handled by the
Transportation Security Administration). An explanation of each section
of the report appears below:

**Summary** - Table 1 gives the total number of complaints, and also
breaks down complaints by industry groups (U.S. airlines, tour
operators, etc.). As with most other sections of the report, figures for
the current month are compared to the same month in the previous year.

**Complaint Categories** - Table 2 ranks the categories of complaints
(baggage, refunds, etc.). A detailed explanation of each category
appears at the end of the report.

**U.S. Airlines** - Table 3 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by
complaint category.

**Incident Date** - Table 4 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by the
percentage of complaints where the incident occurred in the most recent
month versus previous periods (Incident Date data is not included in YTD
section).

**Companies Other Than U.S. Airlines** - Table 5 (Table 4 in YTD
reports) provides the same information as above for foreign airlines,
and for tour operators, travel agents, etc.

**Airline Rankings** - Table 6 (Table 5 in YTD reports) ranks the
largest U.S. airlines (those that each account for one percent of total
domestic scheduled-service passenger revenues, plus any other carrier
that voluntarily reports flight delay and mishandled baggage data to
DOT) according to the rate of complaints per 100,000 passengers. This
ranking takes into account airline size when identifying the carriers
against whom the most complaints have been filed.

Table 1

AIR TRAVEL CONSUMER REPORT

CONSUMER COMPLAINTS

SUMMARY

  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------
                  **AUGUST                                            **AUGUST                              
                  2007**                                              2006**                                

                  COMPLAINTS   OPINIONS   COMPLIMENTS   INFO          COMPLAINTS   OPINIONS   COMPLIMENTS   INFO
                                                        REQUESTS                                            REQUESTS

                                                                                                            

  U.S. AIRLINES   1,359        65         6             205           657          93         5             132

  FOREIGN         227          1          0             18            160          3          0             19
  AIRLINES                                                                                                  

  TRAVEL AGENTS   23           0          0             3             28           2          0             1

  TOUR OPERATORS  1            0          0             2             1            1          0             0

  MISCELLANEOUS   24           8          0             31            18           5          0             37

  INDUSTRY TOTALS 1,634        74         6             259           864          104        5             189
  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------

Table 2

AIR TRAVEL CONSUMER REPORT

COMPLAINT CATEGORIES[^4]

  ------------------- --------- -------------------- -------------- -- --------- ---------------- --------------
                      AUGUST                                           AUGUST                     
                      2007                                             2006                       

                                                                                                  

  COMPLAINT CATEGORY  RANKING   COMPLAINTS[^5]^\*^   SUB-CATEGORY      RANKING   COMPLAINTS\*\*   SUB-CATEGORY

                                                                                                  

  FLIGHT PROBLEMS     1         598                                    1         223              

  CANCELLATIONS                                      263                                          79

  DELAYS                                             169                                          62

  MISCONNECTIONS                                     87                                           45

                                                                                                  

  BAGGAGE             2         380                                    2         204              

                                                                                                  

  RES/TKTG/BOARDING   3         176                                    3         124              

                                                                                                  

  CUSTOMER SERVICE    4         153                                    5         101              

                                                                                                  

  REFUNDS             5         117                                    4         103              

                                                                                                  

  DISABILITY          6         59                                     6         38               

                                                                                                  

  OVERSALES           7         59                                     8         20               

                                                                                                  

  FARES               8         52                                     9         17               

                                                                                                  

  OTHER               9         26                                     7         23               

  FREQUENT FLYER                                     24                                           15

                                                                                                  

  DISCRIMINATION      10        10                                     10        9                

                                                                                                  

  ANIMALS             11        2                                      12        0                

                                                                                                  

  ADVERTISING         12        2                                      11        2                

                                                                                                  

  COMPLAINT TOTAL               1,634                                            864              
  ------------------- --------- -------------------- -------------- -- --------- ---------------- --------------

Table 3

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY COMPLAINT CATEGORY[^6]

AUGUST 2007

<table style="width:100%;">
<colgroup>
<col style="width: 19%" />
<col style="width: 6%" />
<col style="width: 5%" />
<col style="width: 7%" />
<col style="width: 4%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 4%" />
<col style="width: 5%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a><sup>*</sup></p>
<p>ALPHABETICAL</p></td>
<td>FLIGHT PROBLEMS</td>
<td>OVER-SALES</td>
<td>RES/TKTG/BOARDING</td>
<td>FARES</td>
<td>REFUNDS</td>
<td>BAGGAGE</td>
<td>CUSTOMER SERVICE</td>
<td>DIS-ABILITY</td>
<td>ADVER-TISING</td>
<td>DISCRIM-INATION</td>
<td>ANIMALS</td>
<td>OTHER</td>
<td>TOTAL</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIRTRAN AIRWAYS</td>
<td>15</td>
<td>2</td>
<td>5</td>
<td>0</td>
<td>1</td>
<td>9</td>
<td>2</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>37</td>
</tr>
<tr class="even">
<td>ALASKA AIRLINES</td>
<td>2</td>
<td>2</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>5</td>
<td>7</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>21</td>
</tr>
<tr class="odd">
<td>AMERICAN AIRLINES</td>
<td>64</td>
<td>1</td>
<td>15</td>
<td>13</td>
<td>8</td>
<td>51</td>
<td>12</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>2</td>
<td>171</td>
</tr>
<tr class="even">
<td>AMERICAN EAGLE AIRLINES</td>
<td>17</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>3</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>26</td>
</tr>
<tr class="odd">
<td>ATA AIRLINES</td>
<td>4</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="even">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>14</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>15</td>
</tr>
<tr class="odd">
<td>CHAUTAUQUA AIRLINES</td>
<td>8</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>9</td>
</tr>
<tr class="even">
<td>COMAIR</td>
<td>14</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>18</td>
</tr>
<tr class="odd">
<td>CONTINENTAL AIRLINES</td>
<td>30</td>
<td>2</td>
<td>7</td>
<td>1</td>
<td>3</td>
<td>16</td>
<td>8</td>
<td>3</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>72</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>66</td>
<td>1</td>
<td>26</td>
<td>5</td>
<td>3</td>
<td>40</td>
<td>11</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
<td>163</td>
</tr>
<tr class="odd">
<td>EXECUTIVE AIRLINES</td>
<td>3</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="even">
<td>EXPRESSJET AIRLINES</td>
<td>8</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>12</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="even">
<td>JETBLUE AIRWAYS</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>4</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>12</td>
</tr>
<tr class="odd">
<td>MESA AIRLINES</td>
<td>7</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
</tr>
<tr class="even">
<td>MIDWEST AIRLINES</td>
<td>3</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="odd">
<td>NORTHWEST AIRLINES</td>
<td>59</td>
<td>3</td>
<td>7</td>
<td>6</td>
<td>9</td>
<td>18</td>
<td>10</td>
<td>8</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>121</td>
</tr>
<tr class="even">
<td>PIEDMONT AIRLINES</td>
<td>7</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>7</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>15</td>
</tr>
<tr class="odd">
<td>PINNACLE AIRLINES</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="even">
<td>PSA AIRLINES</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
</tr>
<tr class="odd">
<td>REPUBLIC AIRWAYS</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="even">
<td>SKYBUS AIRLINES</td>
<td>2</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="odd">
<td>SKYWEST AIRLINES</td>
<td>16</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>21</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>6</td>
<td>2</td>
<td>1</td>
<td>2</td>
<td>1</td>
<td>9</td>
<td>11</td>
<td>3</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>38</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>15</td>
<td>3</td>
<td>11</td>
<td>0</td>
<td>17</td>
<td>33</td>
<td>7</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>88</td>
</tr>
<tr class="even">
<td>TRANS STATES AIRLINES</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>64</td>
<td>10</td>
<td>18</td>
<td>5</td>
<td>20</td>
<td>32</td>
<td>17</td>
<td>6</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>7</td>
<td>180</td>
</tr>
<tr class="even">
<td>US AIRWAYS</td>
<td>92</td>
<td>11</td>
<td>26</td>
<td>8</td>
<td>13</td>
<td>38</td>
<td>31</td>
<td>5</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>7</td>
<td>233</td>
</tr>
<tr class="odd">
<td>OTHER U.S. AIRLINES</td>
<td>10</td>
<td>2</td>
<td>4</td>
<td>1</td>
<td>8</td>
<td>7</td>
<td>7</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>40</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>TOTAL AUGUST 2007</td>
<td>550</td>
<td>44</td>
<td>131</td>
<td>42</td>
<td>87</td>
<td>277</td>
<td>140</td>
<td>54</td>
<td>2</td>
<td>7</td>
<td>2</td>
<td>23</td>
<td>1,359</td>
</tr>
<tr class="even">
<td>% OF TOTAL COMPLAINTS</td>
<td>40.5</td>
<td>3.2</td>
<td>9.6</td>
<td>3.1</td>
<td>6.4</td>
<td>20.4</td>
<td>10.3</td>
<td>4.0</td>
<td>0.1</td>
<td>0.5</td>
<td>0.1</td>
<td>1.7</td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>TOTAL AUGUST 2006</td>
<td>187</td>
<td>14</td>
<td>90</td>
<td>11</td>
<td>72</td>
<td>140</td>
<td>83</td>
<td>31</td>
<td>1</td>
<td>8</td>
<td>0</td>
<td>20</td>
<td>657</td>
</tr>
<tr class="odd">
<td>% OF TOTAL COMPLAINTS</td>
<td>28.5</td>
<td>2.1</td>
<td>13.7</td>
<td>1.7</td>
<td>11.0</td>
<td>21.3</td>
<td>12.6</td>
<td>4.7</td>
<td>0.2</td>
<td>1.2</td>
<td>0</td>
<td>3.0</td>
<td></td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup><a href="#fnref1" class="footnote-back"
role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 4

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY INCIDENT DATE

AUGUST 2007

<table>
<colgroup>
<col style="width: 27%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 7%" />
<col style="width: 8%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a></p>
<p>ALPHABETICAL</p></td>
<td><p>COMPS RECD</p>
<p>IN</p>
<p>AUG</p></td>
<td><p>INCI-DENTS IN</p>
<p>AUG</p></td>
<td>PERCENT</td>
<td></td>
<td><p>INCI-DENTS IN</p>
<p>JULY</p></td>
<td>PERCENT</td>
<td></td>
<td>INCI-DENTS IN ALL PRIOR MONTHS</td>
<td>PERCENT</td>
<td></td>
<td>UN-KNOWN INCI-DENT DATE</td>
<td>PERCENT</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIRTRAN AIRWAYS</td>
<td>37</td>
<td>14</td>
<td>37.8</td>
<td></td>
<td>12</td>
<td>32.4</td>
<td></td>
<td>7</td>
<td>18.9</td>
<td></td>
<td>4</td>
<td>10.8</td>
</tr>
<tr class="even">
<td>ALASKA AIRLINES</td>
<td>21</td>
<td>8</td>
<td>38.1</td>
<td></td>
<td>4</td>
<td>19.0</td>
<td></td>
<td>3</td>
<td>14.3</td>
<td></td>
<td>6</td>
<td>28.6</td>
</tr>
<tr class="odd">
<td>AMERICAN AIRLINES</td>
<td>171</td>
<td>45</td>
<td>26.3</td>
<td></td>
<td>36</td>
<td>21.1</td>
<td></td>
<td>45</td>
<td>26.3</td>
<td></td>
<td>45</td>
<td>26.3</td>
</tr>
<tr class="even">
<td>AMERICAN EAGLE AIRLINES</td>
<td>26</td>
<td>5</td>
<td>19.2</td>
<td></td>
<td>8</td>
<td>30.8</td>
<td></td>
<td>8</td>
<td>30.8</td>
<td></td>
<td>5</td>
<td>19.2</td>
</tr>
<tr class="odd">
<td>ATA AIRLINES</td>
<td>7</td>
<td>3</td>
<td>42.9</td>
<td></td>
<td>3</td>
<td>42.9</td>
<td></td>
<td>1</td>
<td>14.3</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>15</td>
<td>4</td>
<td>26.7</td>
<td></td>
<td>4</td>
<td>26.7</td>
<td></td>
<td>4</td>
<td>26.7</td>
<td></td>
<td>3</td>
<td>20.0</td>
</tr>
<tr class="odd">
<td>CHAUTAUQUA AIRLINES</td>
<td>9</td>
<td>5</td>
<td>55.6</td>
<td></td>
<td>3</td>
<td>33.3</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>11.1</td>
</tr>
<tr class="even">
<td>COMAIR</td>
<td>18</td>
<td>7</td>
<td>38.9</td>
<td></td>
<td>5</td>
<td>27.8</td>
<td></td>
<td>4</td>
<td>22.2</td>
<td></td>
<td>2</td>
<td>11.1</td>
</tr>
<tr class="odd">
<td>CONTINENTAL AIRLINES</td>
<td>72</td>
<td>28</td>
<td>38.9</td>
<td></td>
<td>14</td>
<td>19.4</td>
<td></td>
<td>21</td>
<td>29.2</td>
<td></td>
<td>9</td>
<td>12.5</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>163</td>
<td>43</td>
<td>26.4</td>
<td></td>
<td>47</td>
<td>28.8</td>
<td></td>
<td>50</td>
<td>30.7</td>
<td></td>
<td>23</td>
<td>14.1</td>
</tr>
<tr class="odd">
<td>EXECUTIVE AIRLINES</td>
<td>5</td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
</tr>
<tr class="even">
<td>EXPRESSJET AIRLINES</td>
<td>12</td>
<td>9</td>
<td>75.0</td>
<td></td>
<td>1</td>
<td>8.3</td>
<td></td>
<td>1</td>
<td>8.3</td>
<td></td>
<td>1</td>
<td>8.3</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>7</td>
<td>3</td>
<td>42.9</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>3</td>
<td>42.9</td>
<td></td>
<td>1</td>
<td>14.3</td>
</tr>
<tr class="even">
<td>JETBLUE AIRWAYS</td>
<td>12</td>
<td>7</td>
<td>58.3</td>
<td></td>
<td>3</td>
<td>25.0</td>
<td></td>
<td>1</td>
<td>8.3</td>
<td></td>
<td>1</td>
<td>8.3</td>
</tr>
<tr class="odd">
<td>MESA AIRLINES</td>
<td>8</td>
<td>1</td>
<td>12.5</td>
<td></td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>3</td>
<td>37.5</td>
</tr>
<tr class="even">
<td>MIDWEST AIRLINES</td>
<td>6</td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>2</td>
<td>33.3</td>
</tr>
<tr class="odd">
<td>NORTHWEST AIRLINES</td>
<td>121</td>
<td>26</td>
<td>21.5</td>
<td></td>
<td>43</td>
<td>35.5</td>
<td></td>
<td>26</td>
<td>21.5</td>
<td></td>
<td>26</td>
<td>21.5</td>
</tr>
<tr class="even">
<td>PIEDMONT AIRLINES</td>
<td>15</td>
<td>8</td>
<td>53.3</td>
<td></td>
<td>5</td>
<td>33.3</td>
<td></td>
<td>1</td>
<td>6.7</td>
<td></td>
<td>1</td>
<td>6.7</td>
</tr>
<tr class="odd">
<td>PINNACLE AIRLINES</td>
<td>7</td>
<td>5</td>
<td>71.4</td>
<td></td>
<td>1</td>
<td>14.3</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>14.3</td>
</tr>
<tr class="even">
<td>PSA AIRLINES</td>
<td>8</td>
<td>5</td>
<td>62.5</td>
<td></td>
<td>1</td>
<td>12.5</td>
<td></td>
<td>1</td>
<td>12.5</td>
<td></td>
<td>1</td>
<td>12.5</td>
</tr>
<tr class="odd">
<td>REPUBLIC AIRWAYS</td>
<td>6</td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>1</td>
<td>16.7</td>
</tr>
<tr class="even">
<td>SKYBUS AIRLINES</td>
<td>7</td>
<td>4</td>
<td>57.1</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>3</td>
<td>42.9</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>SKYWEST AIRLINES</td>
<td>21</td>
<td>10</td>
<td>47.6</td>
<td></td>
<td>8</td>
<td>38.1</td>
<td></td>
<td>1</td>
<td>4.8</td>
<td></td>
<td>2</td>
<td>9.5</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>38</td>
<td>17</td>
<td>44.7</td>
<td></td>
<td>5</td>
<td>13.2</td>
<td></td>
<td>8</td>
<td>21.1</td>
<td></td>
<td>8</td>
<td>21.1</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>88</td>
<td>30</td>
<td>34.1</td>
<td></td>
<td>23</td>
<td>26.1</td>
<td></td>
<td>12</td>
<td>13.6</td>
<td></td>
<td>23</td>
<td>26.1</td>
</tr>
<tr class="even">
<td>TRANS STATES AIRLINES</td>
<td>6</td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>1</td>
<td>16.7</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>180</td>
<td>50</td>
<td>27.8</td>
<td></td>
<td>51</td>
<td>28.3</td>
<td></td>
<td>50</td>
<td>27.8</td>
<td></td>
<td>29</td>
<td>16.1</td>
</tr>
<tr class="even">
<td>US AIRWAYS</td>
<td>233</td>
<td>86</td>
<td>36.9</td>
<td></td>
<td>70</td>
<td>30.0</td>
<td></td>
<td>33</td>
<td>14.2</td>
<td></td>
<td>44</td>
<td>18.9</td>
</tr>
<tr class="odd">
<td>OTHER U.S. AIRLINES</td>
<td>40</td>
<td>14</td>
<td>35.0</td>
<td></td>
<td>12</td>
<td>30.0</td>
<td></td>
<td>5</td>
<td>12.5</td>
<td></td>
<td>9</td>
<td>22.5</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td><strong>TOTALS</strong></td>
<td>1,359</td>
<td>445</td>
<td>32.7</td>
<td></td>
<td>365</td>
<td>26.9</td>
<td></td>
<td>296</td>
<td>21.8</td>
<td></td>
<td>253</td>
<td>18.6</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td><strong>PREVIOUS YEAR'S TOTALS</strong></td>
<td>657</td>
<td>197</td>
<td>30.0</td>
<td></td>
<td>206</td>
<td>31.4</td>
<td></td>
<td>135</td>
<td>20.5</td>
<td></td>
<td>119</td>
<td>18.1</td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup>AIRLINES ARE LISTED INDIVIDUALLY IF DOT
RECEIVED FIVE (5) OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING
PERIOD. COMPLAINTS AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS
THAN THAT ARE INCLUDED UNDER 'OTHER U.S. AIRLINES.’<a href="#fnref1"
class="footnote-back" role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 5

AIR TRAVEL CONSUMER REPORT

COMPANIES OTHER THAN U.S. AIRLINES[^7]

BY COMPLAINT CATEGORY[^8]^\*^

AUGUST 2007

  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------
                                    FLIGHT     OVER-SALES   RES/TKTG/BOARDING   FARES   REFUNDS   BAGGAGE   CUSTOMER   DISAB-ILITY   ADVERT-ISING   DISCRIM-INATION   ANIMALS   OTHER   TOTAL
                                    PROBLEMS                                                                SERVICE                                                                     

                                                                                                                                                                                        

  **[FOREIGN                                                                                                                                                                            
  AIRLINES]{.underline}**                                                                                                                                                               

  AIR CANADA                        2          0            0                   1       0         2         1          1             0              0                 0         0       7

  AIR FRANCE                        5          0            3                   0       1         4         1          0             0              1                 0         0       15

  AIR JAMAICA                       1          0            1                   1       1         4         0          0             0              0                 0         0       8

  ALITALIA AIRLINES                 1          3            0                   0       1         22        0          0             0              0                 0         0       27

  BRITISH AIRWAYS                   6          0            2                   3       4         24        0          0             0              0                 0         0       39

  EGYPTAIR                          0          0            1                   0       2         2         0          0             0              0                 0         0       5

  EMIRATES AIRLINES                 0          3            2                   0       0         0         1          0             0              0                 0         0       6

  IBERIA AIRLINES                   2          0            2                   0       2         7         1          0             0              0                 0         0       14

  KLM                               1          1            3                   1       0         1         1          0             0              0                 0         0       8

  LOT POLISH AIRLINES               3          1            0                   0       0         1         0          0             0              0                 0         0       5

  LUFTHANSA                         0          0            3                   0       0         2         2          1             0              0                 0         0       8

  VIRGIN ATLANTIC AIRWAYS           3          0            0                   0       0         5         1          0             0              1                 0         1       11

  OTHER FOREIGN AIRLINES            11         7            10                  2       10        26        5          1             0              1                 0         1       74

  TOTALS                            35         15           27                  8       21        100       13         3             0              3                 0         2       227

                                                                                                                                                                                        

  **[TRAVEL AGENTS]{.underline}**                                                                                                                                                       

  EXPEDIA.COM                       0          0            3                   0       3         0         0          0             0              0                 0         0       6

  OTHER TRAVEL AGENTS               2          0            10                  0       5         0         0          0             0              0                 0         0       17

  TOTALS                            2          0            13                  0       8         0         0          0             0              0                 0         0       23

                                                                                                                                                                                        

  **[TOUR OPERATORS]{.underline}**                                                                                                                                                      

  OTHER TOUR OPERATORS              0          0            0                   0       1         0         0          0             0              0                 0         0       1

  TOTALS                            0          0            0                   0       1         0         0          0             0              0                 0         0       1

                                                                                                                                                                                        

  **[MISCELLANEOUS]{.underline}**                                                                                                                                                       

  OTHER MISCELLANEOUS               11         0            5                   2       0         3         0          2             0              0                 0         1       24

  TOTALS                            11         0            5                   2       0         3         0          2             0              0                 0         1       24

                                                                                                                                                                                        
  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

TABLE 6

AUGUST

CONSUMER COMPLAINTS: RANKINGS/U.S. AIRLINES \*

<table>
<colgroup>
<col style="width: 7%" />
<col style="width: 15%" />
<col style="width: 3%" />
<col style="width: 10%" />
<col style="width: 12%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 10%" />
<col style="width: 14%" />
<col style="width: 12%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="2"></td>
<td colspan="4"><strong>AUGUST 2007</strong></td>
<td></td>
<td colspan="3"><strong>AUGUST 2006</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td><h1 id="complaints">COMPLAINTS</h1></td>
<td></td>
<td></td>
<td></td>
<td><h1 id="complaints-1">COMPLAINTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><h1 id="section-2"></h1></td>
<td><h1 id="section-3"></h1></td>
<td><h1 id="systemwide">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000">PER 100,000</h1></td>
<td></td>
<td><h1 id="section-4"></h1></td>
<td><h1 id="systemwide-1">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000-1">PER 100,000</h1></td>
</tr>
<tr class="even">
<td><h1 id="rank-1">RANK</h1></td>
<td colspan="2"><h1 id="airline-1">AIRLINE</h1></td>
<td><h1 id="complaints-2">COMPLAINTS</h1></td>
<td><h1 id="enplanements">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-1">ENPLANEMENTS</h1></td>
<td></td>
<td><h1 id="complaints-3">COMPLAINTS</h1></td>
<td><h1 id="enplanements-2">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-3">ENPLANEMENTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>1</td>
<td colspan="2"><em><strong>SOUTHWEST AIRLINES</strong></em></td>
<td>38</td>
<td>9,610,516</td>
<td><strong>0.40</strong></td>
<td></td>
<td>13</td>
<td>8,661,654</td>
<td><strong>0.15</strong></td>
</tr>
<tr class="odd">
<td>2</td>
<td colspan="2"><em><strong>HAWAIIAN AIRLINES</strong></em></td>
<td>3</td>
<td>644,187</td>
<td><strong>0.47</strong></td>
<td></td>
<td>2</td>
<td>548,169</td>
<td><strong>0.36</strong></td>
</tr>
<tr class="even">
<td>3</td>
<td colspan="2"><em><strong>ALOHA AIRLINES</strong></em></td>
<td>2</td>
<td>351,496</td>
<td><strong>0.57</strong></td>
<td></td>
<td>0</td>
<td>318,851</td>
<td><strong>0</strong></td>
</tr>
<tr class="odd">
<td>4</td>
<td colspan="2"><em><strong>JETBLUE AIRWAYS</strong></em></td>
<td>12</td>
<td>2,025,136</td>
<td><strong>0.59</strong></td>
<td></td>
<td>10</td>
<td>1,678,508</td>
<td><strong>0.60</strong></td>
</tr>
<tr class="even">
<td>5</td>
<td colspan="2"><em><strong>FRONTIER AIRLINES</strong></em></td>
<td>7</td>
<td>1,020,234</td>
<td><strong>0.69</strong></td>
<td></td>
<td>7</td>
<td>902,537</td>
<td><strong>0.78</strong></td>
</tr>
<tr class="odd">
<td>6</td>
<td colspan="2"><em><strong>MESA AIRLINES</strong></em></td>
<td>8</td>
<td>1,149,744</td>
<td><strong>0.70</strong></td>
<td></td>
<td>18</td>
<td>1,224,042</td>
<td><strong>1.47</strong></td>
</tr>
<tr class="even">
<td>7</td>
<td colspan="2"><em><strong>EXPRESSJET AIRLINES</strong></em></td>
<td>12</td>
<td>1,628,384</td>
<td><strong>0.74</strong></td>
<td></td>
<td>9</td>
<td>1,646,797</td>
<td><strong>0.55</strong></td>
</tr>
<tr class="odd">
<td>8</td>
<td colspan="2"><em><strong>PINNACLE AIRLINES</strong></em></td>
<td>7</td>
<td>901,676</td>
<td><strong>0.78</strong></td>
<td></td>
<td>*</td>
<td>*</td>
<td><strong>*</strong></td>
</tr>
<tr class="even">
<td>9</td>
<td colspan="2"><em><strong>SKYWEST AIRLINES</strong></em></td>
<td>21</td>
<td>2,071,353</td>
<td><strong>1.01</strong></td>
<td></td>
<td>10</td>
<td>1,744,763</td>
<td><strong>0.57</strong></td>
</tr>
<tr class="odd">
<td>10</td>
<td colspan="2"><em><strong>ALASKA AIRLINES</strong></em></td>
<td>21</td>
<td>1,751,713</td>
<td><strong>1.20</strong></td>
<td></td>
<td>8</td>
<td>1,669,834</td>
<td><strong>0.48</strong></td>
</tr>
<tr class="even">
<td>11</td>
<td colspan="2"><em><strong>ATLANTIC SOUTHEAST
AIRLINES</strong></em></td>
<td>15</td>
<td>1,124,905</td>
<td><strong>1.33</strong></td>
<td></td>
<td>8</td>
<td>1,054,472</td>
<td><strong>0.76</strong></td>
</tr>
<tr class="odd">
<td>12</td>
<td colspan="2"><em><strong>AMERICAN EAGLE AIRLINES</strong></em></td>
<td>26</td>
<td>1,682,309</td>
<td><strong>1.55</strong></td>
<td></td>
<td>21</td>
<td>1,655,219</td>
<td><strong>1.27</strong></td>
</tr>
<tr class="even">
<td>13</td>
<td colspan="2"><em><strong>CONTINENTAL AIRLINES</strong></em></td>
<td>72</td>
<td>4,564,540</td>
<td><strong>1.58</strong></td>
<td></td>
<td>40</td>
<td>4,175,807</td>
<td><strong>0.96</strong></td>
</tr>
<tr class="odd">
<td>14</td>
<td colspan="2"><em><strong>AIRTRAN AIRWAYS</strong></em></td>
<td>37</td>
<td>2,303,351</td>
<td><strong>1.61</strong></td>
<td></td>
<td>17</td>
<td>1,793,795</td>
<td><strong>0.95</strong></td>
</tr>
<tr class="even">
<td>15</td>
<td colspan="2"><em><strong>AMERICAN AIRLINES</strong></em></td>
<td>171</td>
<td>8,811,129</td>
<td><strong>1.94</strong></td>
<td></td>
<td>112</td>
<td>8,528,661</td>
<td><strong>1.31</strong></td>
</tr>
<tr class="odd">
<td>16</td>
<td colspan="2"><em><strong>COMAIR</strong></em></td>
<td>18</td>
<td>902,967</td>
<td><strong>1.99</strong></td>
<td></td>
<td>10</td>
<td>1,007,159</td>
<td><strong>0.99</strong></td>
</tr>
<tr class="even">
<td>17</td>
<td colspan="2"><em><strong>DELTA AIR LINES</strong></em></td>
<td>163</td>
<td>6,792,585</td>
<td><strong>2.40</strong></td>
<td></td>
<td>86</td>
<td>6,457,158</td>
<td><strong>1.33</strong></td>
</tr>
<tr class="odd">
<td>18</td>
<td colspan="2"><em><strong>NORTHWEST AIRLINES</strong></em></td>
<td>121</td>
<td>4,857,209</td>
<td><strong>2.49</strong></td>
<td></td>
<td>47</td>
<td>4,958,463</td>
<td><strong>0.95</strong></td>
</tr>
<tr class="even">
<td>19</td>
<td colspan="2"><em><strong>UNITED AIRLINES</strong></em></td>
<td>180</td>
<td>6,261,564</td>
<td><strong>2.87</strong></td>
<td></td>
<td>92</td>
<td>6,215,085</td>
<td><strong>1.48</strong></td>
</tr>
<tr class="odd">
<td>20</td>
<td colspan="2"><em><strong>US AIRWAYS</strong></em></td>
<td>233</td>
<td>5,276,481</td>
<td><strong>4.42</strong></td>
<td></td>
<td>89</td>
<td>4,972,390</td>
<td><strong>1.79</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"><strong>TOTAL</strong> **</td>
<td><strong>1,167</strong></td>
<td><strong>63,731,479</strong></td>
<td><strong>1.83</strong></td>
<td></td>
<td><strong>599</strong></td>
<td><strong>59,213,364</strong></td>
<td><strong>1.01</strong></td>
</tr>
</tbody>
</table>

Note: For simplicity, statistics are displayed to two decimal places.
Actual ranking order is based on our computer carrying out the number of
decimal places to nine.

\* All U.S. airlines with at least one percent of total domestic
scheduled-service passenger revenues, as determined by DOT's Bureau of
Transportation Statistics, plus other carriers that report flight delay
and mishandled baggage data voluntarily (Aloha and Hawaiian). The
carriers that are ranked in this table are the same carriers that are
ranked in the "Flight Delays" and "Mishandled Baggage" sections of this
report. Pinnacle Airlines' ranking in this table is effective January
2007.

\*\* ATA Airlines' ranking in this table ceased effective January 2007.
Totals for August 2006 reflect the deletion of ATA's data for that
month.

***COMPLAINT CATEGORIES***

**Flight Problems:** Cancellations, delays, or any other deviations from
schedule, whether planned or unplanned.

**Oversales:** All bumping problems, whether or not the airline complied
with DOT oversales regulations.

**Reservations, Ticketing, Boarding:** Airline or travel agent mistakes
made in reservations and ticketing; problems in making reservations and
obtaining tickets due to busy telephone lines or waiting in line, or
delays in mailing tickets; problems boarding the aircraft (except
oversales).

**Fares:** Incorrect or incomplete information about fares, discount
fare conditions and availability, overcharges, fare increases and level
of fares in general.

**Refunds:** Problems in obtaining refunds for unused or lost tickets,
fare adjustments, or bankruptcies.

**Baggage:** Claims for lost, damaged or delayed baggage, charges for
excess baggage, carry-on problems, and difficulties with airline claims
procedures.

**Customer Service:** Rude or unhelpful employees, inadequate meals or
cabin service, treatment of delayed passengers.

**Disability:** Civil rights complaints by air travelers with
disabilities.

**Advertising:** Advertising that is unfair, misleading or offensive to
consumers.

**Discrimination:** Civil rights complaints by air travelers (other than
disability); for example, complaints based on race, national origin,
religion, etc.

**Animals:** Loss, injury or death of an animal during air transport
provided by an air carrier.

**Other:** Frequent flyer, smoking, tours credit, cargo problems,
security, airport facilities, claims for bodily injury, and others not
classified above.

> ![](media/image8.wmf){width="2.0701388888888888in" height="0.7in"}

<table>
<colgroup>
<col style="width: 15%" />
<col style="width: 1%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 9%" />
<col style="width: 0%" />
<col style="width: 10%" />
<col style="width: 3%" />
<col style="width: 8%" />
<col style="width: 3%" />
<col style="width: 12%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="13"><p><strong>Customer Service Reports to the Department
of Homeland Security for the Month of August 2007</strong></p>
<p><strong>as provided by the Transportation Security Administration
<sup>a</sup></strong></p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="13"><p>The Transportation Security Administration protects
approximately 65 million airline passengers and screens their 83 million
checked bags every month as part of its efforts to secure the homeland.
Since its formation, the TSA has maintained a strong focus on customer
service and it encourages passengers to contact it to provide feedback.
The TSA began collecting customer service data voluntarily in order to
improve security operations. TSA values all input and encourages
passengers to contact it if they believe that the level of service
provided does not meet their expectations. Below is a summary of
contacts with TSA either by e-mail, phone, or written correspondence for
the month of August.</p>
<p><strong>Note:</strong> Comparing the numbers below with the number of
passenger complaints about airlines (found in this report) is not
appropriate. TSA data represent the entire universe of feedback provided
to the TSA Contact Center, which is easily accessible to the traveling
public. By contrast, complaints about airlines tabulated in this report
represent a more limited group, namely, those who take the extra step of
contacting the Department of Transportation to complain about an
airline. Airlines themselves receive thousands of complaints and
inquiries directly from passengers that are not recorded in this
report.</p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="3">Courtesy <sup>c</sup></td>
<td colspan="3">Screening Procedures</td>
<td colspan="4">Processing Time</td>
<td colspan="3">Personal Property</td>
</tr>
<tr class="even">
<td># of Complaints</td>
<td colspan="2">% of Flying Public<sup>c</sup></td>
<td># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td>% of Flying Public</td>
</tr>
<tr class="odd">
<td>534</td>
<td colspan="2">.0008</td>
<td>131</td>
<td colspan="2">.0002</td>
<td colspan="2">73</td>
<td colspan="2">.0001</td>
<td colspan="2">710</td>
<td>.001</td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="13">In addition, TSA also processes damage claims
concerning loss or damage to passenger property. Claims allegedly
resulting from an incident that occurred at a passenger screening
checkpoint are handled exclusively by TSA. While in most cases TSA
screeners handle checked baggage for a very small amount of time
relative to the airline personnel, liability is no longer clearly
exclusive to the airlines. Consequently, the data for checked baggage
claims below includes claims for which TSA and/or the airlines may be
liable.</td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="5">Number of Damage Claims Received</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2">Checkpoint (TSA)</td>
<td>% of Total Passengers Screened</td>
<td>Checked Baggage (TSA and/or Airline)</td>
<td>% of Total Checked Bags Screened</td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2">291</td>
<td>.00044</td>
<td>1463</td>
<td>.0025</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="13"><strong>NOTES</strong></td>
</tr>
<tr class="odd">
<td colspan="13"><sup>a</sup> Under Section 421(a) of Vision
100--Century of Aviation Reauthorization Act, Public Law 108-176
(December 12, 2003), 49 U.S.C. 329(e), the Department of Homeland
Security (DHS), through its Transportation Security Administration
(TSA), has provided this customer service report on passenger and
baggage screening complaints and incidents to the Department of
Transportation.</td>
</tr>
<tr class="even">
<td colspan="13"><sup>b</sup> The TSA Contact Center can be reached via
e-mail, TSA-ContactCenter@dhs.gov, or phone, 1-866-289-9673. Contact
Center representatives are available Monday through Friday, 8:00 AM to
10:00 PM (EST), and Saturdays, Sundays and Holidays, 10:00 AM to 6:00 PM
(EST).</td>
</tr>
<tr class="odd">
<td colspan="13"><sup>c</sup> The percentage is based on the number of
reports divided by the number of passengers or number of bags screened
by TSA in the month of August.</td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
</tbody>
</table>

**August 2007 Airline Reports to DOT of Incidents Involving the**

**Loss, Injury or Death of Animals During Air Transportation**

[Section
710](http://airconsumer.ost.dot.gov/reports/2005/july/AIR-21excerpt.doc)
of the Wendell H. Ford Aviation Investment and Reform Act for the 21^st^
Century ("AIR-21"; P.L. 106-81) requires U.S. airlines that perform
scheduled passenger transportation to file reports with the Department
concerning incidents involving the loss, injury or death of animals
during air transportation. This requirement was implemented through the
issuance of 14 CFR 234.13 ([70 FR
7392](http://airconsumer.ost.dot.gov/reports/2005/july/DOTrule.pdf)) as
supplemented by a Reporting Directive published at [70 FR
9217](http://airconsumer.ost.dot.gov/reports/2005/july/ReportingDirective.pdf).

An airline is required to submit a report for any month in which it
experienced a loss, injury or death of a pet during air transportation.
DOT publishes these reports monthly and also forwards the reports to the
U.S. Department of Agriculture, which enforces the Animal Welfare Act.
The copies of the reports that appear here are redacted to remove
identifying information about individuals, including the owner of the
pet.

A statistical summary of the reports appears in the table below. To see
the actual (redacted) reports filed by these airlines, click the
airline's name in the web version of the report (see
<http://airconsumer.ost.dot.gov/reports/index.htm>).

  ----------------------------------------------------------------------------------------- ----------------- ----------------- -----------------
  **Carrier**                                                                               **Death**         **Injury**        **Loss**

  [Alaska                                                                                   1                                   1
  Airlines](http://airconsumer.ost.dot.gov/reports/2007/October/Alaska-redacted.doc)                                            

  [American                                                                                 1                                   
  Airlines](http://airconsumer.ost.dot.gov/reports/2007/October/American-redacted.DOC)                                          

  [Continental                                                                              3                                   
  Airlines](http://airconsumer.ost.dot.gov/reports/2007/October/Continental-redacted.doc)                                       

  [Delta Air Lines](http://airconsumer.ost.dot.gov/reports/2007/October/Delta-redacted.doc)                                     1

  ***Total***                                                                               **5**             **0**             **2**
  ----------------------------------------------------------------------------------------- ----------------- ----------------- -----------------

[^1]: ^\*^ All U.S. airlines with at least one percent of total domestic
    scheduled-service passenger revenues, as determined by DOT's Bureau
    of Transportation Statistics, plus other carriers that report flight
    delay data voluntarily (Aloha and Hawaiian). The carriers that are
    ranked in this table are the same carriers that are ranked in the
    "Flight Delays" and "Consumer Complaints" sections of this report.
    Reporting by Pinnacle Airlines is effective January 2007.

    \*\* ATA Airlines' ranking in this table ceased effective January
    2007. Totals for August 2006 reflect the deletion of ATA's data for
    that month.

[^2]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues that operate aircraft with a
    passenger capacity of more than 60 seats. The entire fleet of
    ExpressJet Airlines and Pinnacle Airlines (ranked in the "Flight
    Delays," "Mishandled Baggage," and "Consumer Complaints" sections of
    the ATCR) consists of aircraft with 60 seats or less.

    \*\*ATA Airlines' ranking in this table ceased effective the 1^st^
    quarter 2007. Totals for the 2nd quarter 2006 reflect the deletion
    of ATA's data for that period.

    .

[^3]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues that operate aircraft with a
    passenger capacity of more than 60 seats. The entire fleet of
    ExpressJet Airlines and Pinnacle Airlines (ranked in the "Flight
    Delays," "Mishandled Baggage," and "Consumer Complaints" sections of
    the ATCR) consists of aircraft with 60 seats or less. Aloha
    Airlines' ranking in this table is effective the 2^nd^ quarter 2006
    (voluntary flight delay and mishandled baggage reporting effective
    April 2006).

    \*\*ATA Airlines' ranking in this table ceased effective the 1^st^
    quarter 2007. Totals for the 1^st^ and 2^nd^ quarters 2006 reflect
    the deletion of ATA's data for that period.

    .

[^4]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES IS
    ATTACHED.

    \*\* INCLUDES FIGURES FOR SUB-CATEGORIES.

[^5]: ^\*^

[^6]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

    \*\* AIRLINES ARE LISTED INDIVIDUALY IF DOT RECEIVED FIVE (5) OR
    MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER 'OTHER U.S. AIRLINES.'

[^7]: ^\*^ COMPANIES ARE LISTED INDIVIDUALLY IF DOT RECEIVED FIVE (5) OR
    MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST COMPANIES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER \'OTHER FOREIGN AIRLINES,\' \'OTHER TOUR OPERATORS,\'
    ETC.

    \*\* A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS THIS
    SECTION.

[^8]: ^\*^