California Wing

Misssion Alerting Officer (WMAO)

Standard Operating Procedures

The CAWG has been supplied with a contact telephone number to be used by
our customers to initiate our services. This telephone number must be
maintained at all times. This document describes the way in which you
will help CAWG put our alerting service into place.

Each Group shall be responsible for providing alerting services for the
California Wing on a rotational basis. The duty periods shall be one
half of a calendar month. The month shall be divided as follows. One
period is from 0000 Zulu on the first day of the month until 2400 Zulu
on the 15^th^ day of the month. The second period is from 0000 Zulu on
the 16^th^ day of the month until 2400 Zulu on the last day of the
month.

Each Group Commander shall be responsible for providing the services of
a Group Wing Mission Alerting Officer Coordinator (GWMAOC). Each
Squadron Commander shall be responsible for providing the services of a
Squadron Wing Mission Alerting Officer Coordinator (SWMOAC). The SWMOAC
will supply personnel to act as WMAOs during the assigned duty period.

The duties of the GWMAOC will be as follows.

1.  Schedule the individual Squadron's duty periods based on Squadron
    senior membership size.

2.  Supply all necessary materials and information to the SWMAOCs.

3.  Receive reports on handed off missions.

4.  Prepare Form 19, California Wing MAO Activity Report and Wing
    Mission Alerting Officer Call Log and submit them, as per
    instructions on the forms, to the California Wing Documentation
    Officer (also listed on form). These documents can be started as
    soon as you begin receiving reports from your WMAOs.

5.  Keep records at the Group level of all activities associated with
    each duty period. These records are to be kept for a minimum of 3
    years.

The duties of the SWMAOC will be as follows.

1.  Schedule the individuals who will act as WMAOs during the Squadron's
    assigned duty period.

2.  Supply a list of those acting as Squadron WMAOs for each duty period
    along with the time, date and phone number of each person to the
    GWMAOC at least 2 days prior to the Group's duty period..

3.  Monitor the Squadron's WMAOs to insure that the Contact Telephone
    number (909) is manned at all times.

The Squadron WMAOs are the heart of the operation. They are the ones who
will make it work.

1.  The WMAO must have a phone that will be available to receive the 909
    call or have a pager that can be programmed to receive the 909
    number. "Call waiting" would be ideal but in **no case** should an
    answering machine be allowed to receive the call.

2.  At least 1 hour prior to your scheduled duty time, each WMAO should
    call the 909 contact number to inform the previous WMAO (that you
    are replacing) notifying them that you are ready to take over the
    duty at the prescribed time.

3.  Be responsible for accepting requests for CAWG services and handing
    off the mission to a qualified Incident Commander (IC) or Incident
    Commander Trainee (ICT). Do not skip ICs that have a history of not
    responding. It is important to document negative responses in order
    to get our IC list trimmed to those who will be available to do the
    job. If the WMAO is unsuccessful in locating an IC after 15
    attempts, the WMAO is to pass the mission on to the Group WMAO
    Mentor who will be responsible for the mission. See attached list.

4.  The WMAO will use the supplied WMAO Work Sheet (see attached) during
    contact by our customers to be sure of receiving all of the required
    information. This is a good place to record your responses from the
    ICs that you have called.

5.  Remember that all times and dates are to be recorded as Zulu. For
    example, if you get a call at 10 PM PST on 13 MAR, the Zulu time is
    0600 and the Zulu date is 14MAR.

6\. Contact the GWMAOC immediately upon handing the mission off to an IC
with the information on the WMAO Work Sheet. This can be best done by
E-mail, or

> by phone if necessary. If you E-mail the information on the Work Sheet
> to the
>
> GWMAOC, you can either scan the whole sheet or just send the
> information in
>
> the blanks. Please send the information in the order given. You will
> have to list
>
> the names of all the ICs that you tried to make contact with and their
> response.
>
> When contacting the GWMAOC by phone, please do not make contact
> between
>
> the hours of 2200 and 0700 local.
>
> 7\. The WMAOs will call ICs from the most current list (which can be
> downloaded from the wing website) for all missions except for missing
> aircraft. If the WMAO is sure that the mission is a missing aircraft,
> the Group Mentor should be called immediately. If the Mentor cannot be
> reached go down the following list under someone is reached. The phone
> numbers for the following people can be found in the current CAWG IC
> list.
>
> Director of ES (DOS)
>
> Director of Operations (DO)
>
> Deputy Director of Operations (DDO)
>
> Wing Commander (CC)
>
> 8\. If you cannot contact a IC/ICT after the fourth negative IC/ICT
> response you can send a Redcap page by sending a SHORT email to
> REDCAP@cawg.cap.gov

.

The GWMAOC will be given the current phone credit card number for each
duty period. This number is not for general distribution but is to be
distributed through the SWMAOCs to the WMAOs. The WMAO shall offer the
IC the current credit card number if he or she does not have it.
Instructions on the use of the number will be distributed with the
number.

CAWG's 909 contact telephone number is for use by our customers and
should be restricted to the customers and WMAOs. See attached for
instructions on using the 909 number.

This procedure is designed to simplify the way we do our job and share
the work load. If every one along the line does his or her part in a
timely fashion, we will truly be the professionals that our customers
expect us to be.