**Limited Scope**

**TITLE VI COMPLIANCE REVIEW**

**OF THE**

**MASSACHUSETTS BAY**

**TRANSPORTATION AUTHORITY**

**(MBTA)**

**Boston, Massachusetts**

**Final Report**

> **January 2006**

**Prepared For**

**U.S. DEPARTMENT OF TRANSPORATION**

**FEDERAL TRANSIT ADMINISTRATION**

**OFFICE OF CIVIL RIGHTS**

**Prepared By**

**MILLIGAN & COMPANY, LLC**

**&**

**THE DMP GROUP, INC.**

[TABLE OF CONTENTS]{.underline}

I. GENERAL INFORMATION [3](#__RefHeading___Toc43006095)

II\. JURISDICTION AND AUTHORITIES [3](#__RefHeading___Toc43006096)

III\. PURPOSE AND OBJECTIVES [3](#__RefHeading___Toc43006097)

Purpose [3](#purpose)

Objectives [3](#objectives)

Report Organization [3](#report-organization)

IV\. BACKGROUND INFORMATION [3](#__RefHeading___Toc43006101)

Description of Massachusetts Bay Transportation Authority
[3](#description-of-massachusetts-bay-transportation-authority)

Triennial Review Deficiency [3](#triennial-review-deficiency)

Orange Line Replacement Service [3](#orange-line-replacement-service)

Environmental Justice Outreach Efforts
[3](#environmental-justice-outreach-efforts)

FTA Review [3](#fta-review)

V. SCOPE AND METHODOLOGY [3](#__RefHeading___Toc43006107)

Scope [3](#scope)

Methodology [3](#methodology)

VI\. FINDINGS [3](#__RefHeading___Toc43006110)

Assessment of Compliance and Monitoring Procedures for Transit Providers
[3](#assessment-of-compliance-and-monitoring-procedures-for-transit-providers)

Changes in Service Features
[3](#corrective-actions-and-schedule-subsequent-to-the-release-of-the-draft-report-mbta-began-submitting-quarterly-progress-reports-to-the-fta-region-1-civil-rights-officer-on-its-title-vi-service-standards-and-monitoring.-aside-from-the-update-on-the-silver-line-service-requested-in-the-transmittal-letter-to-this-report-no-further-corrective-action-is-required-in-response-to-this-finding.)

Environmental Justice Outreach Efforts
[3](#environmental-justice-outreach-efforts-1)

VII\. ATTENDEES [3](#__RefHeading___Toc43006114)

VIII\. LIST OF DOCUMENTS REVIEWED [3](#__RefHeading___Toc43006115)

I.  []{#__RefHeading___Toc43006095 .anchor}GENERAL INFORMATION

Grant Recipient: Massachusetts Bay Transportation Authority

(MBTA)

City/State: Boston, Massachusetts

Grantee Number: 1369

Executive Official: Mr. Michael H. Mulhern, General Manager

On Site Liaison: Ms. Portia Scott, Chief of Staff

\(617\) 222-5394

Report Prepared by: Milligan & Company, LLC

> 105 North 22^nd^ Street (Second Floor)
>
> Philadelphia, PA 19103
>
> &
>
> The DMP Group, Inc.

2423 Killdeer Street

New Orleans, Louisiana 70122

Site Visit Dates: June 10-14, 2002

Compliance Review Team

Members: John F. Potts, Lead Reviewer, The DMP Group, Inc.

> Jim Buckley, Reviewer, Milligan & Company, LLC
>
> Anne Marie Byrnes, Reviewer, Milligan & Company, LLC
>
> Royal "Ed" Spurlark, Reviewer, The DMP Group, Inc.

II. []{#__RefHeading___Toc43006096 .anchor}JURISDICTION AND AUTHORITIES

The Federal Transit Administration (FTA) Office of Civil Rights is
authorized by the Secretary of Transportation to conduct civil rights
compliance reviews. Reviews are undertaken to ensure compliance of
applicants, recipients, and subrecipients with Title VI of the Civil
Rights Act of 1964, as amended (42 U.S.C. 2000d); Section 22 of the
Master Agreement, Federal Transit Administration C.A. (3), October 1,
1996; and 49 U.S.C. 5332, "Non-Discrimination".

The Massachusetts Bay Transportation Authority (MBTA) is a recipient of
FTA funding assistance and is therefore subject to the Title VI
compliance conditions associated with the use of these funds, pursuant
to FTA Circular 4704.1, "Title VI Program Guidelines for Grant
Recipients," dated July 26, 1988; Part II, Section 117(a) of the FTA
Agreement; and FTA Circular 4702.1, "Title VI Program Guidelines for
Federal Transit Administration Recipients," dated May 26, 1988. The
program guidelines of FTA Circular 4702.1 define the components that
must be addressed and incorporated in MBTA's Title VI Program.

III. []{#__RefHeading___Toc43006097 .anchor}PURPOSE AND OBJECTIVES

## Purpose

The Federal Transit Administration (FTA) Office of Civil Rights
periodically conducts discretionary reviews of grant recipients and
subrecipients to determine whether they are honoring their commitments,
as represented by certification, to comply with the requirements of 49
U.S.C. 5332. In keeping with its regulations and guidelines, FTA
determined that a Limited Scope Compliance Review of the Massachusetts
Bay Transportation Authority (MBTA) Title VI Program was necessary.

The focus of this Limited Scope Compliance Review is on the following
three areas:

-   MBTA's efforts to conduct assessments of equity for each of the five
    Title VI service criteria and to monitor the level and quality of
    service and related transit benefits;

-   The status of Title VI complaints against MBTA regarding the
    relocation of the Orange Line and the planned replacement of service
    with the Bus Rapid Transit (BRT) Silver Line; and

-   MBTA's efforts to enhance outreach efforts to the low-income and
    minority community

FTA conducted a Triennial Review of MBTA in 2000 and determined that
MBTA was deficient because it was not conducting periodic assessments or
monitoring the level and quality of service and related transit benefits
in accordance with FTA Circular 4702.1. Following the Triennial Review
site visit, MBTA submitted to FTA a plan to conduct an assessment of
equity for each of the five criteria and developed procedures for
periodic monitoring in accordance with the Circular, thereby closing the
deficiency. This Review would assess MBTA's efforts to assess and
monitor Title VI equity on an on-going basis.

On May 29, 2001, a group known as the Washington Street Corridor
Coalition, Inc. (WSCC) filed a complaint with the FTA, alleging that
MBTA did not fulfill its commitment to provide replacement service that
was "equal to or better than" the original Orange Line which served a
significant minority area. This Review would examine the current status
of the complaint and assess the adequacy of the Orange Line replacement
service with Bus Rapid Transit (BRT), known as the Silver Line.

Finally, the most recent Planning Certification Review (PCR) of the
Boston Metropolitan Organization (MPO), conducted by FTA/FHWA in March
2001, identified deficiencies in the MPO's efforts regarding
Environmental Justice requirements, including outreach activities to
low-income and minority communities. In March 2002, FTA/FHWA
acknowledged that the Boston MPO had made substantial progress with
regard to Environmental Justice activities. This Review would evaluate
MBTA's efforts regarding outreach to the low-income and minority
communities.

This Limited Scope Compliance Review did not directly investigate any
individual complaints of discrimination by MBTA nor did it adjudicate
these issues in behalf of any party.

## Objectives

The objectives of this Limited Scope Title VI Compliance Review were:

-   Interview FTA staff in Headquarters and the Boston Region I Office
    to obtain input and background.

-   Interview MBTA staff responsible for Title VI, service planning and
    community relations to determine if Title VI/Environmental Justice
    assessments, monitoring, and outreach are being performed, as
    required.

-   Conduct field visits of areas most severely affected by the
    relocation of the original Orange Line service.

-   Interview community representatives to understand their ongoing
    concerns.

## Report Organization

This report is organized into the following remaining sections:

-   Background Information

    -   Description of Massachusetts Bay Transportation Authority (MBTA)

    -   Triennial Review Deficiency

    -   Orange Line Replacement Service

    -   Environmental Justice Outreach Efforts

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-   Scope and Methodology

-   Findings

-   Attendees

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-   List of Documents Reviewed.

IV. []{#__RefHeading___Toc43006101 .anchor}BACKGROUND INFORMATION

## Description of Massachusetts Bay Transportation Authority

The Massachusetts Bay Transportation Authority (MBTA) provides bus, bus
rapid transit (BRT), light rail, heavy rail, commuter rail, ferry and
demand responsive public transportation services in the Massachusetts
Bay Region. MBTA is a corporate and political subdivision of the
Commonwealth of Massachusetts. It was established in 1964 in accordance
with Chapter 161A of Massachusetts General Laws.

MBTA has a nine-member Board of Directors. The Secretary of
Transportation for the Commonwealth of Massachusetts is one of the
directors and serves as the Chairman. The Governor appoints the other
eight directors. Chapter 161A also established the Advisory Board of the
MBTA. This regional body was created primarily to review and approve the
MBTA's annual budget and the State required Program for Mass
Transportation. The Advisory Board consists of the chief executive
officer or designee of each of the 175 member municipalities. Each
municipality has a weighted vote on the Advisory Board.

MBTA is serves 175 cities and towns in the Massachusetts Bay Region,
including all of the City of Boston. The population of its service area
is approximately 4.5 million.

MBTA operates a network of 219 fixed bus routes and complementary ADA
paratransit service. There are five light rail lines (the four streetcar
routes on the Green Line and the PCC Trolley), three heavy rail lines
(Blue, Orange, and Red Lines), one BRT line (Silver Line), 13 commuter
rail lines and five commuter boat ferry routes.

MBTA directly operates a fleet of 978 buses and 40 trackless trolleys
for directly operated fixed route service. Of this fleet, 790 buses are
lift-equipped. The current fixed route peak requirement for buses is 784
buses. There are 186 Green Line light rail vehicles. The heavy rail
fleet consists of 70 Blue Line cars, 120 Orange Line cars, and 218 Red
Line cars. There are \_\_ new 40-foot, low floor Silver Line buses. MBTA
also has 78 locomotives and 362 coaches for its commuter rail service.

The commuter rail service is supervised by the MBTA Commuter Rail
Department and is operated under contract. MBTA also contracts with
various private operators for operation of 48 fixed bus routes, ADA
paratransit service and commuter ferry boat service.

THE RIDE is MBTA's door-to-door ADA complementary paratransit service
for persons with disabilities who are unable to access mainline
transportation services. There are five contractors currently providing
this service.

MBTA covers a service area of more than 1,000 square miles. The
demographics of the city of Boston and the MBTA service area are shown
in the Table 1. According to the 2000 Census, the City is most diverse,
with a majority of White residents (57%), a significant Black population
(26%), and smaller Hispanic and Asian populations (8% each). The entire
service area is predominately White (82%), with Hispanics (7%), Blacks
(6%), and Asians (5%) comprising the largest minority groups.

Table 1 -- Demographics of Boston and MBTA Service Area

  -------------- -------------- -------------- -------------- --------------
  ** **          **City of                     **MBTA Service 
                 Boston \***                   Area \***      

  **RACE**       **Number**     **Percent**    **Number**     **Percent**

  White          320,944        56.98%         3,734,174      81.69%

  Hispanic or    46,102         8.18%          322,783        7.06%
  Latino                                                      

  Black or       149,202        26.49%         285,071        6.24%
  African                                                     
  American                                                    

  American       2,385          0.00%          10,009         0.22%
  Indian                                                      

  Asian          44,284         7.86%          217,201        5.00%

  Hawaiian/      366            0.00%          1756           0.04%
  Pacific                                                     
  Islander                                                    

  **TOTAL\***    563,283        99.52%         4,570,994      100.00%
  -------------- -------------- -------------- -------------- --------------

\*Numbers shown reflect one race demographics which exclude multiple
race statistics reported in the 2000 Census population reports for both
the city of Boston and the 175 cities and towns within the service area
of the MBTA.

## Triennial Review Deficiency

## 

FTA conducted a Triennial Review of MBTA on August 2-4, 2000 and
determined that MBTA was deficient because it was not conducting
periodic assessments or monitoring the level and quality of service and
related transit benefits in accordance with FTA Circular 4702.1.
Specifically, the Triennial Review found:

> *In 1998, MBTA did assess the load factors of minority bus routes
> compared to non-minority bus routes and identified disparities. It
> resolved the disparities by adding vehicles to the minority routes.
> For the other four areas, it did not assess or monitor the factors by
> minority and non-minority areas. It stated that minimum standards were
> applied in all areas, but this is insufficient to determine if transit
> services and related benefits are distributed in an equitable manner.*

Following the Triennial Review site visit, MBTA submitted to FTA a plan
to conduct an assessment of equity for each of the five criteria and
developed procedures for periodic monitoring in accordance with the
Circular. Based on that submittal, the deficiency was closed in the
Final Report of September 14, 2000. In addition to closing the finding,
the Final Report also required:

> *If disparities are identified, MBTA* *will develop a schedule to
> resolve the disparities. MBTA will submit this assessment to the Civil
> Rights Officer.*

On March 26, 2001, MBTA did submit to FTA a report entitled "Addendum to
the Massachusetts Bay Transportation Authority's 1999 Title VI Report".
The report provided data and information to support MBTA's assertion
that "MBTA's services are distributed in an equitable manner."

## Orange Line Replacement Service

In 1974, the Secretary of Transportation and Construction for the
Commonwealth of Massachusetts decided to relocate the Orange Line and
provide replacement service to the affected areas, particularly between
Dudley Station and downtown, an area known as the Washington Street
corridor (a predominately minority community). By 1988, the Orange Line
elevated structure had been removed and MBTA began providing a new bus
route (#49) as interim replacement service. In the intervening years and
until the early 1990's, MBTA pursued Federal funding to replace the
Orange Line service with light rail. However, for a number of reasons,
including a determination by FTA in 1987 that the proposed light rail
project would not generate sufficient ridership to be eligible for
Federal funding, MBTA abandoned the light rail project. For the next ten
years, MBTA provided the interim replacement bus service while it
studied alternatives for the Washington Street Corridor. In 1998, MBTA
and FTA determined that the most feasible alternative was the
development of Bus Rapid Transit (BRT), which was designated the "Silver
Line". BRT is a relatively new concept in the United States that
combines the quality of rail transit and the flexibility of buses. This
alternative requires a significantly lower capital investment than
construction of light rail. FTA encourages transit systems to consider
BRT in corridors that could benefit from the investment.

## Environmental Justice Outreach Efforts

The Planning Certification Review (PCR) of the Boston Metropolitan
Planning Organization (MPO), conducted by FTA/FHWA in March 2001,
identified deficiencies in the MPO's efforts regarding Environmental
Justice requirements. Specifically, the MPO was directed to:

> *\...provide, within three months of the recertification report, a
> definition of Environmental Justice, measures to test the achievement
> of Environmental Justice, for both transit and highway investments,
> and an indication of outreach efforts and the solicitation of input
> from low-income and minority communities.*

On June 15, 2001, the MPO responded to several issues, including the
solicitation of input from low-income and minorities, by discussing the
role of the Environmental Justice Ad Hoc Committee and by stating that
it would be attending meetings of existing advocacy groups and providing
public forums in low-income and minority neighborhoods. In the "Boston
Region MPO Transportation Plan, 2000-2025, Plan Update", dated March 14,
2002, Appendix A provides a list of the activities at 12 meetings of the
Environmental Justice Ad Hoc Committee from February 13, 2001 to October
31, 2001. The outreach efforts included transit issues as documented in
a memorandum in the report, the Ad Hoc Committee strongly recommended
that the final "Transportation Plan" include, among other things,
"...the institution of light rail service on Washington Street from
Dudley Square to Park Street..." In a footnote, the memorandum adds:

> *As envisioned by the Committee, this service should, if feasible,
> ultimately be extended from Dudley Square to Mattapan. While this
> extension may not yet be ready for inclusion in the current
> Transportation Plan, the Committee intends to pursue this issue in
> future discussions with the MPO.*

## FTA Review

Following on-going concerns from the WSCC, the Title VI deficiencies
identified in the FY 2000 Triennial Review, and the Environmental
Justice directives in the 2001 Planning Certification Review, the FTA
Office of Civil Rights made a determination to conduct this Limited
Scope Title VI Compliance Review in 2002.

V.  []{#__RefHeading___Toc43006107 .anchor}Scope and METHODOLOGY

## Scope

This limited scope Title VI Compliance Review of MBTA focused on the
following three issues:

-   MBTA's efforts to conduct assessments of equity for each of the five
    Title VI service criteria and to monitor the level and quality of
    service and related transit benefits;

-   The status of Title VI complaints against MBTA regarding the
    relocation of the Orange Line and the planned replacement of service
    with the Bus Rapid Transit (BRT) Silver Line; and

-   MBTA's efforts to enhance outreach efforts to the low-income and
    minority community

## 

## 

## Methodology

The initial step of this Limited Scope Compliance Review consisted of
consultation with the FTA Office of Civil Rights Headquarters staff
regarding the decision to conduct a Limited Scope Compliance Review of
MBTA. Relevant documents from FTA's files in Headquarters were collected
and reviewed as background. Next, MBTA's General Manager was contacted
to coordinate dates for the site visit. A site visit agenda letter was
prepared and sent to MBTA, identifying the staff to be interviewed and
the areas that would be covered during the on-site portion of the
Review.

An Entrance Conference was conducted at the beginning of the Compliance
Review with MBTA senior management staff, FTA's Region I Civil Rights
Officer and the Review team. During the Entrance Conference, the Review
team explained the goals of the Review and the needed cooperation of
staff members.

Following the Entrance Conference, there was a detailed examination of
documents submitted to the Review team by the MBTA's Chief of Staff on
behalf of the agency. A list of documents analyzed by the Review team is
provided in Section VIII of this report.

Individual interviews were conducted with the following members of MBTA
management and staff to inquire about MBTA operations, planning, service
monitoring, and public participation practices:

-   Alan Castaline, Deputy Chief Operating Officer

-   Alexander Pickett, Chief of the Orange Line

-   Andrew Brennan, Director of Environmental Affairs

-   Bill Mitchell, MBTA General Counsel

-   David Carney, Manager of Service Planning

-   Darla Fratoni, System and Data Analyst

-   David Mitchell, AGM Design and Construction

-   Dennis Dizogllo, Planning and Real Estate

-   Elizabeth Moore, Transit Planner

-   Joan Martin, Deputy General Manager

-   Joe Cosgrove, Planner

-   Maureen Hackey, Project Manager

-   Stephen Epps, Director of Bus Operations

-   Cynthia Gallo, Director of Safety

-   Barbara D. Moulton, Director of Marketing Communications

Interviews were also conducted with the following managers from the
Massachusetts Executive Office of Transportation & Construction:

-   Mary Fernandes, Deputy Secretary for Civil Rights and Program
    Development

-   Angela Hemmingway Rudikoff, Manager of Civil Rights

The Review team then conducted field visits to better understand the
areas impacted by the Orange Line service relocation and to observe bus
and rail service currently in place. Members of the Review team traveled
in the Washington Street Corridor that was formerly served by the Orange
Line and was then being served by Bus Route 49. At the time of the
Review, the Silver Line service had not been implemented, therefore,
only the interim Bus Route 49 could be observed. The Review team
observed the construction underway on Washington Street and Temple Place
for the Silver Line right-of way and the stations. During the field
visit, the Review team noted distances to alternate bus and/or rail
service. The Review team traveled on the current Orange Line, noting its
close proximity to the Green Line from Ruggles Station to downtown. The
Review team toured the construction of the tunnel and three underground
stations from South Station to the World Trade Center that will be part
of Phase 2 of the Silver Line. The estimated cost of the tunnel and
stations is \$610 million. Phase 2 of the Silver Line would operate from
South Station to Logan Airport using 60-foot low-floor dual mode buses
and would not connect to the Washington Street portion of the Silver
Line until a tunnel is constructed to connect the two line segments. The
tunnel is estimated to cost \$952 million and is not yet funded.

Finally, the Review team conducted interviews with the following
complainants and other interested parties concerning the Orange Line
replacement service:

-   Marvin Martin, President, Washington Street Corridor Commission

-   Bob Terrell, Washington Street Corridor Commission

-   Khalida Smalls, Coordinator, T Riders Union

-   Elaine Corbin, Humanistic Guide, Washington Street Corridor
    Commission

-   John Rumpler, Esq., Staff Attorney, Alternatives for Community &
    Environment (ACE)

At the end of the site visit, an Exit Conference was held with MBTA
senior management staff and the Review team. During this briefing, the
Review team requested additional documents and discussed the next steps,
including the development of this report.

Following the site visit, the Review team returned to Boston in November
2002 to observe the BRT Silver Line, which began operation in late July
2002. The Review team also returned to Boston in June 2003 to observe
the BRT Silver Line following nearly a full year of operation.

VI. []{#__RefHeading___Toc43006110 .anchor}FINDINGS

The Limited Scope Title VI Compliance Review of MBTA examined the
following requirements as specified in FTA Circular 4702.1 on Title VI
and in Executive Order 12898 on Environmental Justice:

-   Assessment of Compliance by Grantees - Chapter III, Section
    3 (a) (3) and Monitoring Procedures for Transit Providers - Chapter
    IV, Section 2 (c) of the Circular

-   Changes in Service Features - Chapter III, Section 3 (a) (3) (c) and
    Chapter III, Section 3 (a) (4) (a) of the Circular

-   Environmental Justice Outreach Efforts - Executive Order 12898

## 

## 1. Assessment of Compliance and Monitoring Procedures for Transit Providers 

> [Basic Requirement]{.underline}: All transit systems that meet the
> program-specific threshold requirements shall develop procedures and
> guidelines for monitoring compliance with Title VI. At a minimum,
> transit providers must conduct periodic compliance assessments to
> determine whether the transit service provided to minority communities
> and minority users is consistent with the objectives of FTA's Title VI
> Program. In addition, all applicants, recipients and subrecipients
> that provide public transit service are required to develop and
> implement procedures to monitor their level and quality of transit
> service to determine compliance with Title VI.
>
> [Discussion]{.underline}: FTA conducted a Triennial Review of MBTA on
> August 2-4, 2000 and determined that MBTA was deficient because it was
> not conducting periodic assessments or monitoring the level and
> quality of service and related transit benefits in accordance with FTA
> Circular 4702.1. Following the Triennial Review site visit, MBTA
> submitted to FTA a plan to conduct an assessment of equity for each of
> the five criteria and developed procedures for periodic monitoring in
> accordance with the Circular. Based on that submittal, the deficiency
> was closed in the Final Report of September 14, 2000. On March 26,
> 2001, MBTA did submit to FTA a report entitled *Addendum to the
> Massachusetts Bay Transportation Authority's 1999 Title VI Report*.
> The report provided data and information to support MBTA's assertion
> that "MBTA's services are distributed in an equitable manner."
>
> During the Compliance Review site visit, MBTA was asked to document
> and describe its assessment and monitoring efforts to ensure that
> Title VI assessments and monitoring were ongoing. In addition to the
> information described above, MBTA staff indicated that it had worked
> with the Central Transportation Planning Staff of the Boston MPO to
> develop Appendix A of the *Boston Region MPO Transportation Plan,
> 2000-2025, Plan Update*, dated March 14, 2002, which contained Title
> VI data and analysis. MBTA staff also provided a draft of a MBTA Title
> VI Plan that had service standards and documentation of assessments
> and monitoring. The unsigned submittal letter of the draft was dated
> May 21, 2002.
>
> At the subsequent Triennial Review of MBTA on June 2-4, 2003, it was
> determined that:
>
> *MBTA has not implemented procedures to monitor the level and quality
> of service to determine compliance with Title VI requirements.*
>
> This is a repeat finding which indicates that, while MBTA has the
> procedures and has, in fact, assessed and monitored the service in
> accordance with the requirements of Chapters III and IV of FTA C.
> 4702.1, it has not integrated Title VI assessments and monitoring into
> its ongoing transit service assessment/monitoring program. In the same
> way that MBTA prepares monthly or quarterly reports of missed trips or
> on-time performance, it must similarly assess/monitor the quality and
> level of service provided to minority and non-minority communities.
> For example, Chapter IV of the Circular gives specific directions and
> examples of periodic monitoring. Grantees are required to compare
> service in minority areas to service in non-minority areas for factors
> such as average peak hour travel time to destination and cost per mile
> of trip to destination on a periodic basis.
>
> At the site visit, several MBTA service standards were discussed in
> some detail, including the standards for vehicle load and the standard
> for location of bus shelters. With respect to "vehicle load", the MBTA
> standards for the peak period are as follows:

-   Bus - 140 percent Standees/Seated

-   Light Rail - 220 percent Standees/Seated

-   Red Line - 270-334 percent Standees/Seated

-   Orange/Blue Line - 225 percent Standees/Seated

-   Commuter Rail - 100 percent Standees/Seated

> The time periods for which the standards apply are 7:00 am to 8:59 am
> in the AM peak and 4:00 pm to 5:59 pm in the PM peak. In the draft
> Title VI Plan, it was recognized that applying the peak hour standard
> over a two-hour period would mask real overcrowding on routes/lines.
> It would be more appropriate to apply such standards over a shorter
> period, e.g., 30 minutes ascertain whether or not overcrowding
> existed. Similar issues also apply to the MBTA "off-peak" load
> standards.
>
> With respect to the location of bus shelters, the standards are:

-   The frequency of service at the stop

-   The number of boardings and/or transferring passengers at a specific
    stop. Bus stops that serve at least 100 boardings and/or transfer
    passengers during a typical weekday are potential sites for shelter
    installations.

-   The percentage of elderly and disabled persons using the route, or
    routes that extends beyond the stop. If 15% or more of the average
    daily ridership of the route(s) serving a stop is composed of
    elderly and disabled persons, then the boarding guideline is reduced
    by 25%.

> Two of the abovementioned standards are quantifiable, but the
> "frequency of service at the stop" is ambiguous and should be modified
> to be quantifiable. At the site visit, MBTA was encouraged to review
> and adopt appropriate and quantifiable standards.

## 

## [Corrective Actions and Schedule:]{.underline} Subsequent to the release of the draft report, MBTA began submitting quarterly progress reports to the FTA Region 1 Civil Rights officer on its Title VI service standards and monitoring. Aside from the update on the Silver Line service requested in the transmittal letter to this report, no further corrective action is required in response to this finding. 

## Changes in Service Features 

> [Basic Requirement]{.underline}: All transit systems that meet the
> program-specific threshold requirements shall develop procedures to
> assess compliance, including the evaluation of service changes and
> proposed improvements at the planning and programming stages to
> determine whether the overall benefits and cost of such changes or
> improvements are distributed equally, and are not discriminatory.
>
> [Discussion]{.underline}: During the Title VI Compliance Review of
> MBTA, a considerable amount of documentation was collected on the
> origins and status of public transit service in the Washington Street
> Corridor, a community that is 98.6 percent minority. With the decision
> to relocate the Orange Line elevated structure in the early 1970's,
> came the issue of "replacement" service in the Corridor. The earliest
> documentation collected during the Review regarding "replacement"
> service to Roxbury and South End Participants in the Southwest
> Corridor appears to be a memorandum signed by Alan Altshuler, then the
> Secretary of Transportation and Construction for the Commonwealth of
> Massachusetts, dated January 30, 1974, that calls for, among other
> things:
>
> *The ten-year development plan for the region includes a replacement
> service through the Sound End to Dudley Station. Options for the
> service include (a) surface buses operating in an exclusive street
> reservation, and (b) Green Line trolleys operating in a surface
> reservation through the South End, and in the Central Subway system
> downtown. Cost estimates for these two options are \$10 million and up
> to \$58 million, respectively.*
>
> A subsequent memorandum signed by Frederick P. Salvucci on November
> 12, 1976, then Secretary of Transportation and Construction, states:
>
> *...the Commonwealth's commitment to the Sound End Replacement Service
> which is intended to replace and improve the existing service provided
> by the Washington Street Elevated Orange Line between Dudley Station
> and Downtown Boston.*
>
> The Final Environmental Impact Statement (FEIS) for the Orange Line
> Relocation and Arterial Street Construction, dated March 1978,
> discussed both interim and replacement service and states that:
>
> *Two primary possibilities for replacement service are a reserved
> right-of-way light rail line and a reserved lane bus line.*
>
> In the ensuing years, MBTA did study replacement service and, in 1982,
> FTA (then UMTA) agreed to work with MBTA on a preliminary analysis of
> light rail alternatives in the Washington Street Corridor. In August
> 1987, FTA issued a letter to MBTA stating that:
>
> *The results of these analyses are now in, and indicate that none of
> the light rail alternatives you have studied would be a worthwhile
> Federal investment.*
>
> There were subsequent further pursuits of a light rail alternative in
> the Washington Street Corridor, but the additional studies and even a
> change in Federal policy regarding "new starts" pursuant to the
> Intermodal Surface Transportation Efficiency Act of 1991 (ISTEA) did
> not result in the selection of a light rail alternative. The concept
> of the commitment of replacement service as being "as good or better"
> appears to be introduced in a MBTA memorandum in 1992. The memorandum
> on the *Washington Street Replacement Project* addressed the fact that
> the community was mobilizing to get MBTA to focus on the issue and
> take action some 12 years after the original promise was made. In a
> letter to MBTA dated February 21, 1997, the Mayor of the City of
> Boston and other local elected officials acknowledged the frustration
> of implementing replacement service by stating:
>
> *For over a decade now, endless analysis and discussion have only
> succeeded in paralyzing the decision making process.*
>
> The letter outlined the "Framework for the Implementation" which was
> to:
>
> *Begin the reconstruction of Washington Street to accommodate a
> transit replacement service within this year, while simultaneously
> developing a plan to provide an underground connection of the new
> service to the MBTA rapid transit system.*
>
> In the letter, the Washington Street Replacement Service was to be
> called the Silver Line, as follows:
>
> *Silver Line: The Washington Street Replacement Service should be a
> new color on the MBTA's rapid transit map.*

-   *The Silver Line should be given the status of a rapid transit
    service in the MBTA system.*

-   *Transfers from Silver Line to the other rapid transit lines should
    be free.*

-   *The Silver Line should be extended to Mattapan Square along Blue
    Hill Avenue*

> As currently contemplated, the Silver Line is a Bus Rapid Transit
> (BRT) line that will operate from Dudley Station to Logan Airport
> through downtown Boston. Implementation of the full Silver Line is
> being done in several phases, including Phase One, a BRT service from
> Dudley Station to Downtown using new 40-foot, low-floor, compressed
> natural gas (CNG) buses operating at 14 stations (seven inbound and
> seven outbound) with reserved (diamond) lane markings, some traffic
> signal preferences for the buses, and a two block exclusive lane in
> the outbound direction. In July 2002, the Phase One Silver Line
> service was initiated even as work to complete the stations and
> roadway was being finished. Phase Two of the Silver Line from South
> Station to Logan Airport is progressing, as a mile-long tunnel
> connecting South Station to the South Boston Waterfront is nearing
> completion. Phase Two service would operate from South Station to
> Logan Airport using 60-foot low floor dual mode buses. The last Phase
> connecting the Phase One Washington Street service to the Phase Two
> South Station to Logan Airport service involves a tunnel, yet to be
> funded, and is currently scheduled for completion in 2011.
>
> FTA encourages U.S. cities to consider, analyze and evaluate the
> benefits of implementing Bus Rapid Transit (BRT). FTA acknowledges
> that BRT is a viable alternative where the multimodal transportation
> planning process determines that some type of major transportation
> capital investment (such as a fixed transit guideway/busway and/or
> passenger boarding facilities) may be required to meet the mobility
> needs in a given corridor. BRT combines the quality of rail transit
> and the flexibility of buses. It can operate on exclusive transitways,
> HOV lanes, expressways, or ordinary streets. A BRT system combines
> intelligent transportation systems technology, priority for transit,
> cleaner and quieter vehicles, rapid and convenient fare collection and
> integration with land use policy. Successful BRT systems can be
> expected to produce improvements in bus service operations and
> ridership and would positively affect traffic congestion and air
> quality. FTA has considerable information on BRT on its website.
>
> The Washington Street Corridor Coalition (WSCC) strongly supports
> light rail vehicles (LRVs) as replacement service for the Orange Line
> relocation. In its complaint, WSCC opposes the Silver Line concept for
> a variety of reasons, including, among other things:
>
> *The primary purpose of the Silver Line is to service the new South
> Boston Seaport District. Connecting to the Washington Street Corridor
> to the Silver Line would be deferred at least until 2010. There is
> good reason to believe that the Silver Line extension will never be
> constructed. First, no money has been appropriated for the subsequent
> connection of the Silver Line to Washington Street by way of the South
> Boston Piers Transitway. Second, there has been no commitment to build
> the Tremont Street tunnel that would be essential for the Silver Line
> extension. Third, no location has been selected for an entrance to the
> Tremont Street tunnel. Finally, there have been no plans approved for
> the extension project, and no bids for construction of that project.*
>
> In a sense, the current Silver Line service in the Washington Street
> corridor is an *interim* BRT service until the entire line is
> completed. There is still considerable work and funding needed to
> complete the entire Silver Line, both in the short and long term. For
> example, the terminus station near the Downtown Crossing at Temple
> Place has not been completed to look like other Silver Line stations.
> Further, the routing to Temple Place is narrow and congested, a
> situation that may worsen with the use of longer 60-foot buses. The
> kiosks at the other stations do not appear to be fully operational,
> e.g., no information on when the next bus will arrive is provided. The
> enforcement of the use of the reserved bus lanes is currently
> ineffective, resulting in increased travel time. When fully
> implemented, the Silver Line could be considered as being a
> replacement service "as good or better" as envisioned during the
> relocation of the Orange Line.
>
> Full implementation represents replacement service that would improve
> existing service in the Washington Street Corridor, even though it
> would come 37 years after it was contemplated and 24 years after the
> relocation of the Orange Line.
>
> MBTA's Title VI Plan Update, submitted to FTA on May 21, 2002
> addresses the implementation of the Washington Street Silver Line as a
> change in service feature and determined:
>
> *...the new service will improve both reliability and comfort for
> minority transit riders. In addition, the use of CNG vehicles will
> improve the air quality and quality of life for minority communities
> along Washington Street.*
>
> As shown below, the current Silver Line service (schedule effective
> April 2003), shows that the span of service, frequencies and scheduled
> travel times to downtown are "as good as or better than" the Orange
> Line service. However, as shown, vehicle capacities are considerably
> less on the interim replacement service, which could result in
> overloads and requiring passengers to wait for the next bus. This
> issue should be resolved when the new high capacity buses are placed
> in service. At that time the vehicle loads will increase to 120
> passengers, which is still less than the Orange Line, but possibly
> accounted for with more frequent service. Also, as previously
> described, the reserved bus lanes do not appear to be enforced
> resulting in considerable double parking and misuse, which increases
> travel times.

+-----------------------+----------------------+----------------------+
|                       | **Orange Line**      | **Silver Line**      |
|                       |                      |                      |
|                       | Forest Hills/        | Dudley Station/      |
|                       | Downtown             | Downtown             |
+-----------------------+----------------------+----------------------+
| ##                    | 5:16 am -12:22 am    | 5:15 am-12:43 am     |
| # **Span of Service** |                      |                      |
+-----------------------+----------------------+----------------------+
| **Peak Frequency**    | 5 minutes            | 4 minutes            |
+-----------------------+----------------------+----------------------+
| **Mid-Day Frequency** | 8 minutes            | 5-8 minutes          |
+-----------------------+----------------------+----------------------+
| **Late Night          | 13 minutes           | 12 minutes           |
| Frequency**           |                      |                      |
+-----------------------+----------------------+----------------------+
| **Saturday            | 10 minutes           | 8 minutes            |
| Frequency**           |                      |                      |
+-----------------------+----------------------+----------------------+
| **Sunday Frequency**  | 14 minutes           | 10 minutes           |
+-----------------------+----------------------+----------------------+
| **Travel Time**       | N/A                  | 12-17 minutes\*      |
+-----------------------+----------------------+----------------------+
| **Max. Vehicle Load** | 131 passengers       | 56 passengers\*\*    |
+-----------------------+----------------------+----------------------+

> \* *Scheduled travel time, effective April 2003*
>
> \*\* *Interim* Silver Line Service; vehicle load will increase to 120
> passengers upon acceptance of the high capacity vehicles, currently
> scheduled for December 2003.
>
> [Corrective Actions and Schedule]{.underline}: MBTA should report on
> the operational performance of the Phase I Silver Line in such areas
> as on-time performance and vehicle loads, vehicle headway, and
> schedule adherence to ensure that the service is meeting BRT
> objectives. All future quarterly reports should contain a narrative
> explanation of any project delays or changes.

## 3. Environmental Justice Outreach Efforts 

> [Basic Requirements]{.underline}: Federal agencies must assess
> grantees' efforts to engage participation from low-income and minority
> citizens to ensure the equitable distribution of benefits and burdens
> of transportation investments across low-income and minority groups.
>
> [Discussion]{.underline}: The Planning Certification Review (PCR) of
> the Boston Metropolitan Organization (MPO), conducted by FTA/FHWA in
> March 2001, identified deficiencies in the MPO's efforts regarding
> Environmental Justice requirements, including outreach activities to
> low-income and minority communities. In March 2002, FTA/FHWA
> acknowledged that the Boston MPO had made substantial progress with
> regard to Environmental Justice activities.
>
> During the site visit MBTA documented its outreach efforts, including
> ongoing participation with the Boston MPO's Environmental Justice Ad
> Hoc Committee. The efforts of this Committee were acknowledged by
> FTA/FHWA to be:
>
> *... a very effective tool in improving the MPO's decision making
> process. FTA/FHWA will share this best practice with other MPO's in
> Massachusetts and the New England Region.*
>
> MBTA also provided documentation that, as a part of its 2002 Service
> Plan Update, MBTA held nine community workshops and two public
> hearings to inform members of the public and to obtain their comment
> regarding proposed changes to bus routes. To announce the workshops
> and public hearings, MBTA published legal notices, posted notices on
> all buses and at key transfer points, such as Dudley Square, Harvard
> Square, Porter Square, etc. Two of the nine workshops and the only two
> public hearings were held in Roxbury, a predominately low-income and
> minority community.
>
> Additionally, on August 26, 2002, the MBTA General Manager appointed
> Mary A. Fernandes as the Assistant General Manager for Silver Line
> Communications and Community Development. This appointment is another
> example of MBTA's efforts to maintain ongoing communications with the
> residents of the Washington Street Corridor, a large minority
> community affected by the relocation of the Orange Line. Ms.
> Fernandes' primary duties include ensuring that communications are
> established and maintained with business, communities and elected
> officials during all phases of the implementation of the Silver Line.
>
> These actions show that MBTA is continuing it efforts to engage
> participation with low-income and minority residents. There are no
> recommended corrective actions in this area.

VII. []{#__RefHeading___Toc43006114 .anchor}Attendees

+---------------+--------------------------+-----------+--------------+
| **Name**      | **Title**                | **Ph      | ###          |
|               |                          | one/Fax** | ###### Email |
+---------------+--------------------------+-----------+--------------+
| Michael H.    | MBTA General Manager     | 617       | <mmulhe      |
| Mulhern       |                          | -222-3106 | rn@mbta.com> |
+---------------+--------------------------+-----------+--------------+
| Portia Scott  | MBTA Chief of Staff      | 617       | <psco        |
|               |                          | -222-5394 | tt@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-6180 |              |
+---------------+--------------------------+-----------+--------------+
| Mary A.       | Executive Office of      | 617       | <psco        |
| Fernandes     | Transportation &         | -973-7024 | tt@mbta.com> |
|               | Construction - Deputy    |           |              |
|               | Secretary for Civil      | 617       |              |
|               | Rights & Program         | -523-6454 |              |
|               | Development              |           |              |
+---------------+--------------------------+-----------+--------------+
| Alan          | MBTA Deputy Chief        | 617       | <acastali    |
| Calstaline    | Operating Officer        | -222-5731 | ne@mbta.com> |
|               |                          |           |              |
|               |                          | 617-222-  |              |
|               |                          | 3776      |              |
+---------------+--------------------------+-----------+--------------+
| Alexander     | MBTA Chief Orange Line   | 617       | <apicke      |
| Pickett       |                          | -222-5844 | tt@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-5106 |              |
+---------------+--------------------------+-----------+--------------+
| Darla         | MBTA System and Data     | 617       | <dfranto     |
| Frantoni      | Analyst                  | -222-4404 | ni@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-3263 |              |
+---------------+--------------------------+-----------+--------------+
| David Carney  | MBTA Manager of Service  | 617       | <dcarn       |
|               | Planning                 | -222-1626 | ey@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-3776 |              |
+---------------+--------------------------+-----------+--------------+
| David         | MBTA Assistant General   | 617       | <dry         |
| Mitchell      | Manager                  | -222-3117 | an@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-1557 |              |
+---------------+--------------------------+-----------+--------------+
| Dennis        | MBTA Planning & Real     | 617       | <ddizogg     |
| Dizogglo      | Estate                   | -222-4292 | lo@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-6181 |              |
+---------------+--------------------------+-----------+--------------+
| Joan Martin   | MBTA Deputy General      | 617       | <jmmart      |
|               | Manager                  | -222-4492 | in@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-3776 |              |
+---------------+--------------------------+-----------+--------------+
| Joe Cosgrove  | MBTA Planner             | 617       | <jcosgro     |
|               |                          | -222-4400 | ve@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-6181 |              |
+---------------+--------------------------+-----------+--------------+
| Stephen Epps  | MBTA Director Bus        | 617       | <sep         |
|               | Operations               | -222-3368 | ps@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-5302 |              |
+---------------+--------------------------+-----------+--------------+
| Cynthia Gallo | MBTA Director of Safety  | 617       | <cgal        |
|               |                          | -222-4244 | lo@mbta.com> |
+---------------+--------------------------+-----------+--------------+
| Barbara D.    | MBTA Director of         | 617       | <bmoult      |
| Moulton       | Marketing Communications | -222-5559 | on@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-3340 |              |
+---------------+--------------------------+-----------+--------------+
| Rose Yates    | MBTA Deputy Director of  | 617       | <ryat        |
|               | Marketing                | -222-5545 | es@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-3340 |              |
+---------------+--------------------------+-----------+--------------+
| George Hines  | MBTA Project Manager     | 617       | <ghin        |
|               |                          | -222-4352 | es@mbta.com> |
|               |                          |           |              |
|               |                          | 617       |              |
|               |                          | -222-1557 |              |
+---------------+--------------------------+-----------+--------------+
| Marvin Martin | Washington Street        | 617       |              |
|               | Corridor Commission,     | -436-0289 |              |
|               | President                |           |              |
|               |                          | 617       |              |
|               |                          | -825-3708 |              |
+---------------+--------------------------+-----------+--------------+

+--------------+------------------------+---------+-------------------+
| Bob Terrell  | Washington Street      | 617-4   | <Bterrel          |
|              | Corridor Coalition     | 45-1999 | l42@hot.mail.com> |
|              |                        |         |                   |
|              |                        | 617-4   |                   |
|              |                        | 45-4009 |                   |
+--------------+------------------------+---------+-------------------+
| Elaine       | Washington Street      | 617-5   | hu                |
| Corbin       | Corridor Commission    | 47-4193 | monlstic@juno.com |
|              | Humonlstic Guide       |         |                   |
|              |                        | 617-5   |                   |
|              |                        | 41-4194 |                   |
+--------------+------------------------+---------+-------------------+
| John         | Alternatives for       | 617-4   | john@ace-eg.org   |
| Rumpler,     | Community &            | 42-3343 |                   |
| Esq.         | Environment Staff      |         |                   |
|              | Attorney               | 617-4   |                   |
|              |                        | 42-2425 |                   |
+--------------+------------------------+---------+-------------------+
| Peggy        | FTA Region I Civil     | 617-4   | <Margaret.Gri     |
| Griffin      | Rights Officer         | 94-2397 | ffin@fta.dot.gov> |
+--------------+------------------------+---------+-------------------+
| Richard      | FTA Region I           | 617-4   | <Richard.D        |
| Doyle        | Administrator          | 94-2055 | oyle@fta.dot.gov> |
+--------------+------------------------+---------+-------------------+
| John Potts   | Lead Reviewer -- The   | 504-2   | <johnpotts        |
|              | DMP Group, Inc.        | 83-7661 | @thedmpgroup.com> |
|              |                        |         |                   |
|              |                        | 504-2   |                   |
|              |                        | 83-0791 |                   |
+--------------+------------------------+---------+-------------------+
| Jim Buckley  | Reviewer -- Milligan & | 410-7   | <jbuckley         |
|              | Company, LLC           | 32-4626 | @milligancpa.com> |
+--------------+------------------------+---------+-------------------+
| Anne Marie   | Reviewer -- Milligan & | 215-4   | <abyrnes          |
| Byrnes       | Company, LLC           | 96-9100 | @milligancpa.com> |
|              |                        | X124    |                   |
+--------------+------------------------+---------+-------------------+
| Royal Ed     | Reviewer - The DMP     | 301-6   | <royaleiii        |
| Spurlark     | Group, Inc.            | 81-0258 | @thedmpgroup.com> |
|              |                        |         |                   |
|              |                        | 301-6   |                   |
|              |                        | 81-5586 |                   |
+--------------+------------------------+---------+-------------------+

[]{#__RefHeading___Toc43006115 .anchor}VIII. List of documents reviewed

  ------------- -------------- ----------------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ---
  ***Dated***   ***Agency***   ***Title***                                                                    

  8-May-02      MBTA           Memorandum -                                                                  
                               Title VI Program                                                              
                               Development                                                                   
                               Request, Barbara                                                              
                               Moulton -                                                                     
                               Director,                                                                     
                               Marketing                                                                     
                               Communications                                                                
                               (46 complaints                                                                
                               attached)                                                                     

  21-May-02     MBTA           2002 Title VI                                                                 
                               Plan - Prepared                                                               
                               by Diane Wong,                                                                
                               Assistant General                                                             
                               Manager for                                                                   
                               Organizational                                                                
                               Diversity/Civil                                                               
                               Rights -Michael                                                               
                               H. Mulhern,                                                                   
                               General Manager                                                               

                MBTA           FY2001 Budget                                                                 
                               Book - Robert H.                                                              
                               Prince, Jr.                                                                   
                               General Manager                                                               

  12-Apr-02     PTJLC          White Paper -                                                                 
                               Greater Boston                                                                
                               Transportation                                                                
                               Justice                                                                       
                               Coalition,                                                                    
                               Platform for Just                                                             
                               Transportation                                                                
                               and Livable                                                                   
                               Communities                                                                   

  15-Mar-01     FHWA           Transportation                                                                
                               Planning                                                                      
                               Certification                                                                 
                               Review - Final                                                                
                               Report,                                                                       
                               Metropolitan                                                                  
                               Transportation                                                                
                               Planning Process                                                              
                               for the Boston                                                                
                               Region                                                                        

  15-Jun-01     BMPO           Environmental                                                                 
                               Justice Response                                                              
                               to                                                                            
                               Recertification                                                               
                               Report of March                                                               
                               15, 2001                                                                      

  13-Jul-01     FTA            Environmental                                                                 
                               Justice -                                                                     
                               Definition and                                                                
                               Measurements                                                                  
                               Planning                                                                      
                               Certification                                                                 
                               Review - Response                                                             
                               to Corrective                                                                 
                               Actions - Ms                                                                  
                               Luisa Paiewonsky                                                              

  16-May-02     FTA            Planning                                                                      
                               Certification                                                                 
                               Review - response                                                             
                               to Corrective                                                                 
                               Actions - Mr.                                                                 
                               James H. Scanlan,                                                             
                               Chairman BMPO                                                                 
                               from Stanley Gee,                                                             
                               FHWA & Richard H.                                                             
                               Doyle, FTA Region                                                             
                               I                                                                             

  1-Sep-96      MBTA           Service Delivery                                                              
                               Policy                                                                        

  14-Mar-02     BMPO           Boston Region MPO                                                             
                               Transportation                                                                
                               Plan 2000-2005                                                                
                               (Plan Update)                                                                 

                MBTA           Response of the                                                               
                               MBTA to the                                                                   
                               Washington Street                                                             
                               Corridor                                                                      
                               Coalition\'s                                                                  
                               \"Title VI                                                                    
                               Complaint\"                                                                   
  ------------- -------------- ----------------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ---

  ------------- -------------- ------------------------------------------------------------
  ***Dated***   ***Agency***   ***Title***

  13-Jun-02     MBTA           Allaboutsilverline.com General Information Packet

  13-Jun-02     MBTA           MBTA Organization Flow Chart - Portia Scott

  13-Jun-02     MBTA           MBTA Statement of Revenue and Expenses FY1991 to FY2003 -
                               (Spreadsheet)

  21-May-02     MBTA           Title VI Compliance Report (In Response to UMTA Circular
                               4702.1) June 2002 - June 2005

                MBTA           Ridecheck Data Spring 2000 -- Fall 2001 - CD Data Disc OPS&S

                MBTA           Fall 1999 Load Profiles MBTA-Bus (Selected Routes from Fall
                               1999)

                MBTA           Fall 1999 Trip Summaries MBTA-Bus (Selected Routes from Fall
                               1999)

                MBTA           Winter 2000 Load Profiles MBTA-Bus (Selected Routes from
                               Winter 2000)

                MBTA           Winter 2000 Trip Summaries MBTA-Bus (Selected Routes from
                               Winter 2000)

                MBTA           Listing of Bus Peak Load Points (Weekday, Saturday & Sunday)

                MBTA           MBTA Service Maps and Schedules (All Routes)

  23-Mar-01     MBTA           Addendum to the MBTA - 1999 Title VI Report
  ------------- -------------- ------------------------------------------------------------

+-----+---+-----------------------------------------------------------+
| **  | * | ***Title***                                               |
| *Da | * |                                                           |
| ted | * |                                                           |
| *** | A |                                                           |
|     | g |                                                           |
|     | e |                                                           |
|     | n |                                                           |
|     | c |                                                           |
|     | y |                                                           |
|     | * |                                                           |
|     | * |                                                           |
|     | * |                                                           |
+-----+---+-----------------------------------------------------------+
| 13- | M | Write to the Top (Marketing Campaign - February, 2001) -  |
| Jun | B | T Customer Bill of Rights from Barbara D. Moulton         |
| -02 | T |                                                           |
|     | A |                                                           |
+-----+---+-----------------------------------------------------------+
| 10- | C | Complaint Letter to Rodney Slater, Secretary of           |
| Mar | L | Transportation (Complaint Pursuant to Title VI of the     |
| -00 | F | Civil Rights Act of 1964)                                 |
|     | / |                                                           |
|     | A |                                                           |
|     | C |                                                           |
|     | E |                                                           |
+-----+---+-----------------------------------------------------------+
| 26- |   | Response to ACE Comment Letter from On-the-Move from      |
| Mar |   | Dennis DiZoglio, Chair Planning and Programming Committee |
| -02 |   |                                                           |
+-----+---+-----------------------------------------------------------+
| 4-  | F | Margaret A. Griffin, FTA Civil Rights Officer - Response  |
| Oct | T | to complaint #01-0177 (Layers\' Committee for Civil       |
| -01 | A | Rights Under Law of The Boston Bar association)           |
|     | - |                                                           |
+-----+---+-----------------------------------------------------------+
| 20- |   | Dorchester Allied Neighborhood Association Letter to      |
| Sep |   | Arthur Lopez - Jennifer Move, Dorchester Resident & Mark  |
| -01 |   | Juaire, President,                                        |
+-----+---+-----------------------------------------------------------+
| 29- | W | Title VI Complaint filed with FTA - Washington Street     |
| May | S | Corridor Coalition, Inc.                                  |
| -01 | C |                                                           |
|     | C |                                                           |
+-----+---+-----------------------------------------------------------+
|     | F | FY 2000 Triennial Review Final Report                     |
| 14- | T |                                                           |
| Sep | A |                                                           |
| -00 |   |                                                           |
+-----+---+-----------------------------------------------------------+
| 29- | W | Recommendations of the Washington Street Design Oversight |
| Apr | S | Committee (On the Proposed Improvement on Washington      |
| -98 | D | Street from Dudley Square to Downtown Crossing - To       |
|     | O | Prepare for the Silver Line Transit Service               |
|     | C |                                                           |
+-----+---+-----------------------------------------------------------+
|     | A | Analysis and Strategies for Transit Justice in Greater    |
| 02- | C | Boston, prepared by Masaya Otake, JFK School, Harvard     |
| Apr | E | University                                                |
| -02 |   |                                                           |
+-----+---+-----------------------------------------------------------+
| 28- | A | Letter to Anne McGahan, Central Transportation Planning   |
| Feb | C | Staff RE: Draft Regional Transportation Plan              |
| -02 | E |                                                           |
+-----+---+-----------------------------------------------------------+
| 18- |   | Editorial -- The Boston Phoenix -- Taken for a Ride: The  |
| Sep |   | MBTA has Shortchanged Minority Communities for Years      |
| -00 |   |                                                           |
+-----+---+-----------------------------------------------------------+
| 11- | M | Memorandum from David Carney to Portia Scott, with census |
| Jun | B | tract data                                                |
| -02 | T |                                                           |
|     | A |                                                           |
+-----+---+-----------------------------------------------------------+
| **  | * | ***Title***                                               |
| *Da | * |                                                           |
| ted | * |                                                           |
| *** | A |                                                           |
|     | g |                                                           |
|     | e |                                                           |
|     | n |                                                           |
|     | c |                                                           |
|     | y |                                                           |
|     | * |                                                           |
|     | * |                                                           |
|     | * |                                                           |
+-----+---+-----------------------------------------------------------+
| 04- | F | FY 2003 Triennial Review Draft Report                     |
| Jun | T |                                                           |
| -03 | A |                                                           |
+-----+---+-----------------------------------------------------------+
|     | M | [www.al                                                   |
|     | B | laboutsilverline.com](http://www.allaboutsilverline.com/) |
|     | T | Website                                                   |
|     | A |                                                           |
+-----+---+-----------------------------------------------------------+
|     | F | Evaluation Guidelines for BRT Demonstration Projects,     |
|     | T | Prepared by Volpe National Transportation Systems Center  |
|     | A | for FTA                                                   |
+-----+---+-----------------------------------------------------------+
| 01  | A | Boston's Silver Line: An Assessment of the Efficacy of    |
| Apr | C | Bus Rapid Transit as a Transit Equity Measure, prepared   |
| -03 | E | by Darnell Chadwick Grisby, JFK School, Harvard           |
|     |   | University                                                |
+-----+---+-----------------------------------------------------------+
| 22- | F | Follow-Up Letter Re: FY 2000 Triennial Review Final       |
| Jan | T | Report from Richard H. Doyle, FTA Regional Administrator  |
| -01 | A |                                                           |
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|     | M | [www.mbta.com](http://www.mbta.com/) - Orange Line        |
|     | B | Schedule                                                  |
|     | T |                                                           |
|     | A |                                                           |
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| 11- | M | Bus Operations Fleet Distribution by Current Area         |
| Jun | B | Assignment                                                |
| -02 | T |                                                           |
|     | A |                                                           |
+-----+---+-----------------------------------------------------------+
| 11  | M | Washington St. Reconstruction and Silver Line             |
| Apr | B | Construction, Dudley St. to Ave De Lafayette, Contract    |
| -00 | T | No. E02CN20                                               |
|     | A |                                                           |
|     |   | Design Plans and Drawings, Howard Haywood, Chief of       |
|     |   | Design and Construction                                   |
+-----+---+-----------------------------------------------------------+
| 1   | M | Customer Bill of Rights                                   |
| 1-J | B |                                                           |
| une | T |                                                           |
| -02 | A |                                                           |
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| 13- | M | Bus Operations Vehicle Mean Miles between Breakdowns      |
| Jun | B | (06/01/01-05/31/02) by Division and by Type of Bus        |
| -02 | T |                                                           |
|     | A |                                                           |
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| 30- | E | Announcement To Roxbury and South End Participants by     |
| J   | O | Secretary Alan Altshuler                                  |
| an- | T |                                                           |
| 74  | C |                                                           |
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| 05- |   | Memorandum of Agreement between Southwest Corridor        |
| Sep |   | Working Committee and the Commonwealth                    |
| -74 |   |                                                           |
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| **  | * | ***Title***                                               |
| *Da | * |                                                           |
| ted | * |                                                           |
| *** | A |                                                           |
|     | g |                                                           |
|     | e |                                                           |
|     | n |                                                           |
|     | c |                                                           |
|     | y |                                                           |
|     | * |                                                           |
|     | * |                                                           |
|     | * |                                                           |
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| 05- | E | Letter from EOTC Secretary Frederick P. Salvucci to South |
| Jan | O | End community groups                                      |
| -76 | T |                                                           |
|     | C |                                                           |
+-----+---+-----------------------------------------------------------+
| 12- | E | Letter from EOTC Secretary Frederick P. Salvucci to       |
| Nov | O | Southwest Corridor Development Manager                    |
| -76 | T |                                                           |
|     | C |                                                           |
+-----+---+-----------------------------------------------------------+
| Mar | U | Final Environmental Impact Statement re: Orange Line      |
| -78 | M | Relocation                                                |
|     | T |                                                           |
|     | A |                                                           |
+-----+---+-----------------------------------------------------------+
| 19- | U | Letter from Richard H. Doyle, UMTA Regional Administrator |
| Aug | M | to MBTA re: Light Rail Alternatives                       |
| -87 | T |                                                           |
|     | A |                                                           |
+-----+---+-----------------------------------------------------------+
| 06- | M | Memorandum from Board of Directors to MBTA General        |
| May | B | Manager re: Washington Street Replacement Project         |
| -92 | T |                                                           |
|     | A |                                                           |
+-----+---+-----------------------------------------------------------+
| 21  |   | Letter from Boston Mayor Thomas Menino to EPTC Secretary  |
| Feb |   | James Kerasiotes re: Washington Street Replacement        |
| -97 |   | Service                                                   |
+-----+---+-----------------------------------------------------------+