## ![](media/image1.png){width="0.6979166666666666in" height="0.6979166666666666in"}PUBLIC NOTICE

Federal Communications Commission News media Information 202/ 418-0500

445 12^th^ St. S.W. Fax-On-Demand 202/418-2830

## Washington, D.C. 20554 TTY 202/418-2555

##  Internet: [http://www.fcc.gov]{.underline}

##  [ftp.fcc.gov](ftp://ftp.fcc.gov/)

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## DA 03-1728

## Released: May 19, 2003

CONSUMER & GOVERNMENTAL AFFAIRS BUREAU REMINDS STATES AND
TELECOMMUNICATIONS RELAY SERVICES (TRS) PROVIDERS THAT THE ANNUAL LOG
SUMMARY OF CONSUMER COMPLAINTS CONCERNING TRS IS DUE TUESDAY, JULY 1,
2003

The Federal Communications Commission's Consumer & Governmental Affairs
Bureau reminds states and telecommunications relay services (TRS)
providers that they must submit their annual consumer complaint log
summaries for the 12-month period ending May 31, 2003, on or before July
1, 2003.

To assist the Commission in monitoring the service quality of TRS
providers, the Commission requires interstate TRS providers and state
TRS programs to maintain a log of consumer complaints that allege
violations of the federal TRS mandatory minimum standards.[^1] These
logs are intended to provide an early warning system to the Commission
of possible service quality problems. Additionally, this information
allows the Commission to determine whether a state or interstate TRS
provider has appropriately addressed consumer complaints and to spot
national trends that may lend themselves to coordinated solutions. It
further enables states to communicate with one another to learn how
other states are resolving complaints.[^2]

Complaint log summaries should include information pertaining to
complaints received between June 1, 2002, and May 31, 2003. Complaint
log summaries shall include the number of complaints received that
allege a violation of the federal TRS mandatory minimum standards, the
date of the complaint, the nature of the complaint, the date of its
resolution, and an explanation of the resolution.[^3] The Commission
requires that this information be included in the complaint log summary
for the purpose of alerting the Commission of possible service quality
problems. The complaint log summary must be filed with the Consumer &
Governmental Affairs Bureau, Disability Rights Office.[^4]

States and interstate TRS providers who choose to submit by paper must
submit an original and four copies of each filing on or before Tuesday,
July 1, 2003. To expedite the processing of complaint log summaries,
states and interstate TRS providers are encouraged to submit an
additional copy to Attn: Erica Myers, Federal Communications Commission,
Consumer & Governmental Affairs Bureau, 445 12^th^ Street, SW, Room
6-A432, Washington, DC 20554 or by email at emyers@fcc.gov. States and
interstate TRS providers should also submit electronic disk copies of
their complaint log summaries on a standard 3.5 inch diskette formatted
in an IBM compatible format using Word 97 or compatible software. The
diskette should be submitted in "read-only" mode and must be clearly
labeled with the State or interstate TRS provider name, the filing date
and captioned "Complaint Log Summary."

Filings can be sent by hand or messenger delivery, by commercial
overnight courier, or by first-class or overnight U.S. Postal Service
mail (although we continue to experience delays in receiving U.S. Postal
Service mail). The Commission\'s contractor, Vistronix, Inc., will
receive hand-delivered or messenger-delivered paper filings for the
Commission\'s Secretary at 236 Massachusetts Avenue, N.E., Suite 110,
Washington, D.C. 20002. The filing hours at this location are 8:00 a.m.
to 7:00 p.m. All hand deliveries must be held together with rubber bands
or fasteners. Any envelopes must be disposed of before entering the
building. Commercial overnight mail (other than U.S. Postal Service
Express Mail and Priority Mail) must be sent to 9300 East Hampton Drive,
Capitol Heights, MD 20743. U.S. Postal Service first-class mail, Express
Mail, and Priority Mail should be addressed to 445 12th Street, SW,
Washington, D.C. 20554. All filings must be addressed to the
Commission\'s Secretary, Marlene H. Dortch, Office of the Secretary,
Federal Communications Commission, 445 12^th^ Street, SW, Room TW-A325,
Washington, DC 20554.

The filings and comments will be available for public inspection and
copying during regular business hours at the FCC Reference Information
Center, Portals II, 445 12^th^ Street, SW, Room CY-A257, Washington, DC
20554. They may also be purchased from the Commission's duplicating
contractor, Qualex International, Portals II, 44512^th^ Street, SW, Room
CY-B402, Washington, DC 20554, telephone (202) 863-2893, facsimile (202)
863-2898, or via e-mail <qualexint@aol.com>. Filings and comments may
also be viewed on the Consumer & Governmental Affairs Bureau, Disability
Rights Office homepage at <http://www.fcc.gov/cgb/dro>.

To request materials in accessible formats for people with disabilities
(braille, large print, electronic files, auto format), send an e-mail to
<fcc504@fcc.gov> or call the Consumer & Governmental Affairs Bureau at
202-418-0531 (voice), 202-418-7365 (tty). This *Public Notice* can also
be downloaded in Text and ASCII formats at <http://www.fcc.gov/cgb/dro>.

For further information regarding this Public Notice, contact Erica
Myers, Consumer & Governmental Affairs Bureau, Disability Rights Office
(202) 418-2429 (voice), (202) 418-0464 (TTY), or e-mail
[emyers@fcc.gov](mailto:dljackso@fcc.gov).

**- FCC -**

[^1]: *See* In the Matter of Telecommunications Relay Services and
    Speech-to-Speech Services for Individuals with Hearing and Speech
    Disabilities, *Report and Order and Further Notice of Proposed
    Rulemaking*, FCC 00-56, 15 FCC Rcd 5140 (2000) (*Improved TRS
    Order;* 47 C.F.R. §64.604 ("Mandatory Minimum Standards").

[^2]: *Id*. at ¶ 122.

[^3]: *See* 47 C.F.R. § 64.604 (c)(1).

[^4]: *See* Improved TRS Order at ¶ 121.