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**Table of Contents**

[**Introduction** ii](#introduction)

**[Subpart B - Technical Standards]{.underline}**

[Software Applications and Operating Systems (1194.21)
1](#software-applications-and-operating-systems)

[Web Information and Applications (1194.22)
28](#web-information-and-applications)

[Telecommunications 1194.23) 56](#telecommunications)

[Video and Multimedia (1194.24) 70](#video-and-multimedia)

[Self-Contained, Closed Products 1194.25)
74](#self-contained-closed-products)

[Desktop and Portable Computers (1194.26)
89](#desktop-and-portable-computers)

**[Subpart C - Functional Performance Criteria]{.underline}**

[Functional Recommended Evaluation Criteria (1194.31)
93](#functional-recommended-evaluation-criteria)

**[Subpart D - Information Documentation and Support]{.underline}**

[Information Documentation and Support (1194.41)
99](#information-documentation-and-support)

[**SSA\'s Additional Accessibility Requirements**
i](#ssas-additional-accessibility-requirements)

[**Appendix A: Keystrokes** iii](#appendix-a-keystrokes)

Section 508

SSA Requirements and Testing Guidelines

# Introduction

The purpose of this document is to give vendors a significant and
meaningful example of the features which SSA tests for in evaluating
products for Section 508 compliance. This document should be used as a
guideline to aid vendors in writing and completing the Voluntary Product
Evaluation Templates (VPAT) and in evaluating the Section 508 compliance
of their products as measured by SSA. This document should also be used
as a guide for vendors to be able to determine Electronic Information
Technology (EIT) Accessibility Requirements. Please refer to:
<http://www.ssa.gov/oag/acq/oagacq_508.htm>

This document contains:

-   The official language for each Section 508 standard

-   SSA's plain English interpretation of *most* standards

-   Specific requirements describing the actual characteristics which
    SSA requires for determining compliance with each standard

-   The Assistive Technology (AT) pertinent to each requirement

-   The Testing methods, and recommended evaluation criteria SSA uses to
    evaluate products to determine requirement satisfaction

This document also includes SSA's Accessibility Requirements, which are
used to validate compatibility in SSA's technical environment for
disabled users. The current software versions of the AT used at SSA are
defined, along with directions on how to obtain temporary licenses for
these products (see SSA's Accessibility Requirements).

# Additional Information is located at:

[http://www.section508.gov](http://www.section508.gov/)

[http://www.accessibilityforum.org](http://www.accessibilityforum.org/)

<http://www.access-board.gov/508.htm>

#  {#section .unnumbered}

## Software Applications and Operating Systems

+------------+---------------------------------------------------------+
| ##### Ge   | All testing of a software application or operating      |
| neral Rule | system will involve the exclusive use of either the     |
|            | keyboard or voice input. Since the mouse will           |
|            | **[not]{.underline}** be used, the first criterion for  |
|            | judging the accessibility will be the ability of a user |
|            | to use either keyboard or voice input to navigate to    |
|            | all elements on a screen. The general guideline for     |
|            | Section 508, followed throughout this document, is      |
|            | contained in Section 1194.21; that guideline pertains   |
|            | to both Federal employees and members of the public who |
|            | may have disabilities; specifically, people with        |
|            | disabilities must have access to, and use of,           |
|            | information and data that is comparable to individuals  |
|            | that do not have disabilities. Access to the same or    |
|            | equivalent information must reflect a similar amount of |
|            | time and effort by non-disabled individuals as that of  |
|            | disabled persons.                                       |
|            |                                                         |
|            | All testing will utilize the following Assistive        |
|            | Technologies:                                           |
|            |                                                         |
|            | -   JAWS and Braille displays (Braille is a function of |
|            |     the screen reading software and must track          |
|            |     navigation throughout an application.)              |
|            |                                                         |
|            | -   MAGic                                               |
|            |                                                         |
|            | -   Dragon Naturally Speaking                           |
|            |                                                         |
|            | > Any documentation provided with the software          |
|            | > application or operating system shall be readable to  |
|            | > Assistive Technology (AT) users. This includes        |
|            | > providing meaningful text descriptions for all image  |
|            | > elements (i.e. graphics, screen shots, diagrams,      |
|            | > etc.) whether it is in Word, PDF, PowerPoint, or any  |
|            | > other format. Additionally, all image elements must   |
|            | > be readable with screen magnifiers or have an         |
|            | > equivalent text description.                          |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | There are three classifications in which an application |
|  Evaluatio | will be characterized, based on their evaluation        |
| n Criteria | performance:                                            |
|            |                                                         |
|            | -   Critical -- Cannot use the keyboard to attain focus |
|            |     on essential screen elements                        |
|            |                                                         |
|            | -   Significant -- Can use the keyboard but result is   |
|            |     access that is not comparable to a mouse user       |
|            |     resulting in significant loss of efficiency and/or  |
|            |     productivity                                        |
|            |                                                         |
|            | -   Non-critical -- Keyboard usage is laborious but     |
|            |     usable                                              |
+------------+---------------------------------------------------------+

#### Section 1194.21.a

+------------+---------------------------------------------------------+
| ####       | > **When software is designed to run on a system that   |
| # Standard | > has a keyboard, product functions shall be executable |
|            | > from a keyboard where the function itself or the      |
| #####      | > result of performing a function can be discerned      |
|  1194.21.a | > textually.**                                          |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT users are able to navigate using the keyboard or   |
| # SSA Inte | > keyboard voice commands in a comparable manner to     |
| rpretation | > using the mouse.                                      |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Hotkeys must be assigned to commonly**[^1] **used     |
| ## Require | control elements or notebook tabs to provide comparable |
| ment (a.1) | mouse access. Tabbing which results in excessive**[^2]  |
|            | **keystrokes to activate an element is considered       |
|            | non-compliant.**                                        |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Hotkeys must be assigned to links used repeatedly   |
| ## Require | > on more than one screen or identical links used as    |
| ment (a.2) | > templates for multiple applications.**                |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.a, Continued

+------------+---------------------------------------------------------+
| ###        | **Tab indices must be assigned to significant**[^3]     |
| ## Require | **text information, directional cues, and error text    |
| ment (a.3) | information, or a comparable access method must be      |
|            | attained.**                                             |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **There must be a logical tab order. Generally left to  |
| ## Require | right, top to bottom. There are cases where the tab     |
| ment (a.4) | order is application dependent. The requirement,        |
|            | therefore, is to have a tab order that makes sense to   |
|            | the user in accomplishing the task.**                   |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.a, Continued

+------------+---------------------------------------------------------+
| ###        | **When frames are used there must be a navigational     |
| ## Require | capability to move with the keyboard from frame to      |
| ment (a.5) | frame and/or control to control. Scrolling within a     |
|            | frame must be achievable through keyboard/voice         |
|            | command.**                                              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Navigation to screen elements with the keyboard/voice |
| ## Require | must be available in a comparable manner to a mouse.**  |
| ment (a.6) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Buttons must be accessible through voice commands;    |
| ## Require | screen text cannot differ from button title             |
| ment (a.7) | attributes.**                                           |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.a, Continued

+------------+---------------------------------------------------------+
| ###        | **Added keystrokes must not conflict with browser       |
| ## Require | keystrokes.**                                           |
| ment (a.8) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Browser reserved words, like but not limited to Help, |
| ## Require | Favorites, and View, if used within the application     |
| ment (a.9) | must have a modifier word providing voice input users a |
|            | unique command.**                                       |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | **The keyboard must be used to open list boxes, open    |
| # Requirem | and close tree structures, and navigate to the next     |
| ent (a.10) | logical item in proper order**[^4]**.**                 |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.a, Continued

+------------+---------------------------------------------------------+
| ####       | **Navigation to radio buttons using arrow keys, items   |
| # Requirem | in a combo box, list views, or check boxes must not     |
| ent (a.11) | automatically select the item and/or change focus.**    |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | **When focus changes visually to a new frame/pane or a  |
| # Requirem | logical place on the screen, a keystroke must be        |
| ent (a.12) | available to move focus if a well-defined visual focus  |
|            | does not occur.**                                       |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.a, Continued

+------------+---------------------------------------------------------+
| ####       | > **When embedded links are within sentences or         |
| # Requirem | > paragraphs, the link must stand on its own to be      |
| ent (a.13) | > meaningful *and* must have a title attribute that is  |
|            | > meaningful within the context of the sentence.**      |
+------------+---------------------------------------------------------+

#### Section 1194.21.b

+------------+---------------------------------------------------------+
| ####       | > **Applications shall not disrupt or disable activated |
| # Standard | > features of other products that are identified as     |
|            | > accessibility features, where those features are      |
| #####      | > developed and documented according to industry        |
|  1194.21.b | > standards. Applications also shall not disrupt or     |
|            | > disable activated features of any operating system    |
|            | > that are identified as accessibility features where   |
|            | > the application programming interface for those       |
|            | > accessibility features has been documented by the     |
|            | > manufacturer of the operating system and is available |
|            | > to the product developer.**                           |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | AT users shall be able to use all aspects of an         |
| # SSA Inte | application regardless of any disabling techniques used |
| rpretation | within it. Examples include, but are not limited to,    |
|            | removing the tool bar and/or menu bar, creating         |
|            | keyboard conflicts, and creating the inability to       |
|            | change colors, fonts, or font sizes.                    |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Menu bars and toolbars cannot be removed unless       |
| ## Require | equivalent functionality is provided as an              |
| ment (b.1) | alternative.**                                          |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Any developer assigned hotkeys must not conflict with |
| ## Require | browser hotkeys.**                                      |
| ment (b.2) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.b, Continued

+------------+---------------------------------------------------------+
| ###        | **The ability to use Windows selectable colors must not |
| ## Require | be disabled by the application.**                       |
| ment (b.3) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.21.c

+------------+---------------------------------------------------------+
| ####       | > **A well-defined on-screen indication of the current  |
| # Standard | > focus shall be provided that moves among interactive  |
|  1194.21.c | > interface elements as the input focus changes. The    |
|            | > focus shall be programmatically exposed so that       |
|            | > Assistive Technology can track focus and focus        |
|            | > changes.**                                            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT users shall be able to use the keyboard or voice   |
| # SSA Inte | > commands to move to logical points of focus in order  |
| rpretation | > to attain focus on selected items.                    |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **When selected, interface elements (i.e. button/link)  |
| ## Require | must move focus to the resultant action of that element |
| ment (c.1) | (e.g. selecting a folder moves focus to Open File       |
|            | dialog box).**                                          |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **When a Search is executed, the focus must move to the |
| ## Require | results of the search, i.e., how many hits or no hits.  |
| ment (c.2) | The next tab must move to the first successful "hit" or |
|            | back to Search files if no hits are found.**            |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.c, Continued

+------------+---------------------------------------------------------+
| ###        | **In Help utilities where frames are used, when         |
| ## Require | keywords or content subjects are selected, the focus    |
| ment (c.3) | must move to the contents frame/pane.**                 |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **When frames are used there must be a logical          |
| ## Require | navigational capability to move using keyboard/voice    |
| ment (c.4) | commands from frame to frame and/or control to          |
|            | control.**                                              |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.c, Continued

+------------+---------------------------------------------------------+
| ###        | > **When hidden frames are used for work areas or other |
| ## Require | > non-navigational purposes, the display for these      |
| ment (c.5) | > frames must be disabled and height and width set to   |
|            | > zero. This prevents non-visual focus shifting to      |
|            | > hidden frames, causing unnecessary and unknown tab    |
|            | > stops.**                                              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Focus to usable parts of an application/screen must |
| ## Require | > be attained using keyboard/voice commands.**          |
| ment (c.6) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.c, Continued

+------------+---------------------------------------------------------+
| ###        | **Focus cannot be changed in two places concurrently.   |
| ## Require | That is, selecting an action for a checkbox, for        |
| ment (c.7) | example, cannot change the status of other elements on  |
|            | screen.**                                               |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **When there are links that move focus to the bottom  |
| ## Require | > of a page, there is usually a link that returns the   |
| ment (c.8) | > user to the topic at the top of the page. Focus must  |
|            | > return to the link the user selected, not just the    |
|            | > top of the page. Also, in the event of multiple       |
|            | > links, the users should be able to skip back to where |
|            | > they left off, rather than scrolling through.**       |
+------------+---------------------------------------------------------+

#### Section 1194.21.d

+------------+---------------------------------------------------------+
| ####       | > **Sufficient information about a user interface       |
| # Standard | > element including the identity, operation and state   |
|  1194.21.d | > of the element shall be available to Assistive        |
|            | > Technology. When an image represents a program        |
|            | > element, the information conveyed by the image must   |
|            | > also be available in text.**                          |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT shall be aware of all controls and functions of    |
| # SSA Inte | > applications including but not limited to             |
| rpretation | > Client/Server, Mainframe, HTML, Java or Flash.        |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Navigation to controls must result in appropriate   |
| ## Require | > speaking of labels, data and cues.**                  |
| ment (d.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Navigation to controls must result in a well-defined  |
| ## Require | visual focus.**                                         |
| ment (d.2) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.d, Continued

+------------+---------------------------------------------------------+
| ###        | **Navigation to controls must track with screen         |
| ## Require | magnifiers.**                                           |
| ment (d.3) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Interface elements must be exposed to voice         |
| ## Require | > recognition technology so users can access all        |
| ment (d.4) | > controls.**                                           |
+------------+---------------------------------------------------------+

#### Section 1194.21.e

+------------+---------------------------------------------------------+
| ####       | > **When bitmap images are used to identify controls,   |
| # Standard | > status indicators, or other programmatic elements,    |
|  1194.21.e | > the meaning assigned to those images shall be         |
|            | > consistent throughout an application\'s               |
|            | > performance.**                                        |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | AT shall be able to access these bitmap images.         |
| # SSA Inte |                                                         |
| rpretation |                                                         |
+------------+---------------------------------------------------------+

  -----------------------------------------------------------------------
  ***Note!!*** There are no specific requirements at this time.

  -----------------------------------------------------------------------

#### Section 1194.21.f 

+------------+---------------------------------------------------------+
| ####       | > **Textual information shall be provided through       |
| # Standard | > operating system functions for displaying text. The   |
|  1194.21.f | > minimum information that shall be made available is   |
|            | > text content, text input caret location, and text     |
|            | > attributes.**                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT shall be able to identify text elements so that it |
| # SSA Inte | > speaks or focuses/tracks accordingly.                 |
| rpretation |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Screen readers should speak all significant text      |
| ## Require | displayed**                                             |
| ment (f.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **AT must be able to attain focus to textual elements |
| ## Require | > in order to speak or gain focus.**                    |
| ment (f.2) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.21.g

+------------+---------------------------------------------------------+
| ####       | > **Applications shall not override user selected       |
| # Standard | > contrast and color selections and other individual    |
|  1194.21.g | > display attributes.**                                 |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT users must have the ability to select contrast and |
| # SSA Inte | > color selections in order to individualize visual     |
| rpretation | > settings that best meet their needs.                  |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **For browsers, users must be able to check "ignore   |
| ## Require | > colors" under Internet Options\\Accessibility. This   |
| ment (g.1) | > is followed by changing colors from the Windows       |
|            | > Display Settings.**                                   |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **For client, server, or mainframe applications,      |
| ## Require | > users must be able to change colors from the Windows  |
| ment (g.2) | > Display Settings.**                                   |
+------------+---------------------------------------------------------+

#### Section 1194.21.h

+------------+---------------------------------------------------------+
| ####       | > **When animation is displayed, the information shall  |
| # Standard | > be displayable in at least one non-animated           |
|  1194.21.h | > presentation mode at the option of the user.**        |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT users shall be able to access animated             |
| # SSA Inte | > presentations.                                        |
| rpretation |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Screen readers must be able to speak any animation or |
| ## Require | describe the animation that is displayed.**             |
| ment (h.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Animation speech must not conflict with the screen    |
| ## Require | reader's speech engine.**                               |
| ment (h.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **AT users should have the ability to change text     |
| ## Require | > size and colors of any text associated with           |
| ment (h.3) | > animations or be presented textually in a             |
|            | > non-animated manner.**                                |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.h, Continued

+------------+---------------------------------------------------------+
| ###        | **AT users must be able to readily stop animation and   |
| ## Require | be able to access a non-animated mode.**                |
| ment (h.4) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **If speech accompanies an animation, there must be a   |
| ## Require | synchronized addition of text that is functionally      |
| ment (h.5) | equivalent to the displayed animation for users who are |
|            | deaf/hard of hearing.**                                 |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Voice Recognition users must have a means to control  |
| ## Require | the animation**                                         |
| ment (h.6) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.21.i

+------------+---------------------------------------------------------+
| ####       | > **Color coding shall not be used as the only means of |
| # Standard | > conveying information, indicating an action,          |
|  1194.21.i | > prompting a response, or distinguishing a visual      |
|            | > element.**                                            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | AT users shall be able to understand any color          |
| # SSA Inte | indication for conveying information.                   |
| rpretation |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Users of screen readers must have access to           |
| ## Require | alternative text that indicates a condition of color.** |
| ment (i.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Low vision users who also use screen readers must be  |
| ## Require | able to understand the selection of the color names     |
| ment (i.2) | through the screen reader by using the keyboard to      |
|            | navigate to them.**                                     |
+------------+---------------------------------------------------------+

#### Section 1194.21.j

+------------+---------------------------------------------------------+
| ####       | > **When a product permits a user to adjust color and   |
| # Standard | > contrast settings, a variety of color selections      |
|  1194.21.j | > capable of producing a range of contrast levels shall |
|            | > be provided.**                                        |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Low vision users who also use screen readers must be  |
| ## Require | able to understand the selection of the color names     |
| ment (j.1) | through the screen reader by using the keyboard to      |
|            | navigate to them.**                                     |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **All colors depicted for color choices must have     |
| ## Require | > accompanying text descriptions.**                     |
| ment (j.2) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.21.k

+------------+---------------------------------------------------------+
| ####       | > **Software shall not use flashing or blinking text,   |
| # Standard | > objects, or other elements having a flash or blink    |
|  1194.21.k | > frequency greater than 2 Hz and lower than 55 Hz.**   |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT users must not be affected by software that uses   |
| # SSA Inte | > flashing or blinking text. Users must have the        |
| rpretation | > ability to disable any flashing/ blinking text or     |
|            | > animation.                                            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Any on-screen flashing/blinking must have the       |
| ## Require | > ability to be disabled.**                             |
| ment (k.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Any flashing/blinking that conveys meaning must     |
| ## Require | > have an accessible text alternative.**                |
| ment (k.2) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.21.l

+------------+---------------------------------------------------------+
| ####       | > **When electronic forms are used, the form shall      |
| # Standard | > allow people using Assistive Technology to access the |
|  1194.21.l | > information, field elements, and functionality        |
|            | > required for completion and submission of the form,   |
|            | > including all directions and cues.**                  |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT users must have access to all controls, labels,    |
| # SSA Inte | > directions, and cues for an electronic form.          |
| rpretation | > Electronic forms are defined as "anytime a webpage or |
|            | > software program requests information from the user,  |
|            | > the user is interacting with a form".                 |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Screen readers must speak all controls, labels,       |
| ## Require | directions, and cues in a logical order.**              |
| ment (l.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Keyboard users must get focus to all controls,        |
| ## Require | directions, and cues.**                                 |
| ment (l.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Error handling is added to this section. Errors can   |
| ## Require | be handled by the use of pop-ups, "red balls" or any    |
| ment (l.3) | other means. Errors can also be displayed after         |
|            | inputting a field or submitting a page. Access to       |
|            | errors must be keyboard accessible and comparable to a  |
|            | mouse user.**                                           |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.l, Continued

  ------------- ----------------------------------------------------------
  Requirement   
  (l.3)         
  (continued)   

  ------------- ----------------------------------------------------------

+------------+---------------------------------------------------------+
| ###        | **Voice Recognition users must have access by voice     |
| ## Require | command to all Menus, Toolbars, and Field Elements.**   |
| ment (l.4) |                                                         |
+------------+---------------------------------------------------------+

  -----------------------------------------------------------------------
  For errors displayed through a pop-up, there are specific requirements:

  -----------------------------------------------------------------------

+------------+---------------------------------------------------------+
| ###        | > **The information within the pop-up should speak      |
| ## Require | > immediately through a screen reader.**                |
| ment (l.5) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.l, Continued

+------------+---------------------------------------------------------+
| ###        | **The pop-up should receive focus for screen            |
| ## Require | magnification software.**                               |
| ment (l.6) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Text in a pop-up should be able to be increased in    |
| ## Require | size through operating system settings.**               |
| ment (l.7) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **The screen names of any button will be at the         |
| ## Require | beginning of any Alt-text if Alt-text is present.**     |
| ment (l.8) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.21.l, Continued

  -----------------------------------------------------------------------
  For errors displayed on a page after submittal, there are specific
  requirements:

  -----------------------------------------------------------------------

+-----------+----------------------------------------------------------+
| #####     | **A list of errors must be identified at the top of the  |
|  Requirem | page and receive focus. Links to each error must be      |
| ent (l.9) | displayed at the top of the page.**                      |
+-----------+----------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | **Each error on the page is associated with the element |
| # Requirem | in error by some indicator that is identified by speech |
| ent (l.10) | or text.**                                              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | **The user must have the ability to navigate precisely  |
| # Requirem | to each identified error on the page and know precisely |
| ent (l.11) | where each error is without having to navigate through  |
|            | an entire form.**                                       |
+------------+---------------------------------------------------------+

*Section 1194.21 End*

## Web Information and Applications

#### Section 1194.22.a

+------------+---------------------------------------------------------+
| ####       | > **A text equivalent for every non-text element shall  |
| # Standard | > be provided (e.g. via "alt", "longdesc", or in        |
|  1194.22.a | > element content).**                                   |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT users shall be able to access all meaningful       |
| # SSA Inte | > non-text elements.                                    |
| rpretation |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Screen readers shall be able to speak all alt text  |
| ## Require | > or equivalent elements.**                             |
| ment (a.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Keyboard and voice input users must be able to      |
| ## Require | > access all text equivalent alternatives for non-text  |
| ment (a.2) | > elements.**                                           |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.a, Continued

+------------+---------------------------------------------------------+
| ###        | > **If textual links are not possible, then the screen  |
| ## Require | > name of the non-text element will be at the beginning |
| ment (a.3) | > of the alt-text tag, long description, title          |
|            | > attribute, etc.**                                     |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.b

+------------+---------------------------------------------------------+
| ####       | > **Equivalent alternatives for any multimedia          |
| # Standard | > presentation shall be synchronized with the           |
|  1194.22.b | > presentation.**                                       |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT users must be able to access all multimedia        |
| # SSA Inte | > presentations or alternatives.                        |
| rpretation |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Multimedia presentation must have a text            |
| ## Require | > alternative.**                                        |
| ment (b.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Text must be sizable; background and foreground     |
| ## Require | > colors must be modifiable.**                          |
| ment (b.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Multimedia presentation must be able to be stopped  |
| ## Require | > by configuration settings or keyboard control.**      |
| ment (b.3) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.a, Continued

+------------+---------------------------------------------------------+
| ###        | > **Sound or voice associated with presentations must   |
| ## Require | > have the ability to be turned off.**                  |
| ment (b.4) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Sound or voice associated with presentation must    |
| ## Require | > have a text equivalent and be synchronized with the   |
| ment (b.5) | > presentation.**                                       |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Voice input users must be able to control the       |
| ## Require | > presentation using voice.**                           |
| ment (b.6) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.22.c

+------------+---------------------------------------------------------+
| ####       | > **Web pages shall be designed so that all information |
| # Standard | > conveyed with color is also available without color,  |
|  1194.22.c | > for example, from context or markup.**                |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Color shall not be the only means to convey           |
| # SSA Inte | > information or an action.                             |
| rpretation |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Apply text equivalents to any information that is   |
| ## Require | > color depicted.**                                     |
| ment (c.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Do not use color as the only means of conveying     |
| ## Require | > information or an action.**                           |
| ment (c.2) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.22.d

+------------+---------------------------------------------------------+
| ####       | > **Documents shall be organized so they are readable   |
| # Standard | > without requiring an associated style sheet.**        |
|  1194.22.d |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Style sheets shall not interfere with user-defined    |
| # SSA Inte | > style sheets and users shall be able to override      |
| rpretation | > styles sheets with Windows settings. Content can      |
|            | > still be read in a "logical" fashion, even if the     |
|            | > application's style sheet is disabled.                |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Screen readers must be able to speak properly if    |
| ## Require | > style sheets are turned off.**                        |
| ment (d.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **All colors and text must be modifiable for low      |
| ## Require | > vision users if style sheets are turned off.**        |
| ment (d.2) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.22.e

+------------+---------------------------------------------------------+
| ####       | > **Redundant text links shall be provided for each     |
| # Standard | > active region of a server-side image map.**           |
|  1194.22.e |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Redundant text links shall be accessible to AT users  |
| # SSA Inte | > for links of server-side image maps.                  |
| rpretation |                                                         |
+------------+---------------------------------------------------------+

  -----------------------------------------------------------------------
  \**No Case of Occurrence*

  -----------------------------------------------------------------------

#### Section 1194.22.f

+------------+---------------------------------------------------------+
| ####       | > **Client-side image maps shall be provided instead of |
| # Standard | > server-side image maps except where the regions       |
|  1194.22.f | > cannot be defined with an available geometric         |
|            | > shape.**                                              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT users should be able to access client-side image   |
| # SSA Inte | > map links. It is highly recommended to avoid          |
| rpretation | > client-side image map links or any image based links, |
|            | > as it presents accessibility issues for keyboard and  |
|            | > MAGic users.                                          |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Screen readers must be able to speak meaningful     |
| ## Require | > text alternatives.**                                  |
| ment (f.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Low vision and keyboard users must be able to       |
| ## Require | > access text alternatives with the keyboard.**         |
| ment (f.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Voice input users must be able to discern any       |
| ## Require | > alternative text that is different than screen text   |
| ment (f.3) | > by using voice.**                                     |
+------------+---------------------------------------------------------+

#### Section 1194.22.g

+------------+---------------------------------------------------------+
| ####       | > **Row and column headers shall be identified for data |
| # Standard | > tables.**                                             |
|  1194.22.g |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Screen readers must be able to associate row and    |
| ## Require | > column headers with data elements when navigated to   |
| ment (g.1) | > within a table.**                                     |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Screen magnification users must be able to          |
| ## Require | > associate row and column headers with data            |
| ment (g.2) | > elements.**                                           |
+------------+---------------------------------------------------------+

#### Section 1194.22.h

+------------+---------------------------------------------------------+
| ####       | > **Markup shall be used to associate data cells and    |
| # Standard | > header cells for data tables that have two or more    |
|  1194.22.h | > logical levels of row or column headers.**            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Screen readers shall be able to speak all elements of |
| # SSA Inte | > tables including table with two or more logical       |
| rpretation | > levels or row or column headers.                      |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Screen readers shall be able to associate row and   |
| ## Require | > column headers with data elements when navigated to   |
| ment (h.1) | > within a table.**                                     |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Screen magnification users shall be able to         |
| ## Require | > associate row and column headers with data            |
| ment (h.2) | > elements.**                                           |
+------------+---------------------------------------------------------+

#### Section 1194.22.i

+------------+---------------------------------------------------------+
| ####       | > **Frames shall be titles with text that facilitates   |
| # Standard | > frame identification and navigation.**                |
|  1194.22.i |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Screen readers must be able to speak all frame      |
| ## Require | > names in a meaningful manner.**                       |
| ment (i.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Navigation to frames with a keyboard must be        |
| ## Require | > equivalent to navigating with a mouse.**              |
| ment (i.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Frames must be designed so that voice commands      |
| ## Require | > provide visible navigation to the frame and           |
| ment (i.3) | > functionality.**                                      |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.i, Continued

+------------+---------------------------------------------------------+
| ###        | > **Hidden frames used for storage or work areas must   |
| ## Require | > not be spoken or exposed to assistive technologies.** |
| ment (i.4) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Excessive**[^5] **use of frames must not be used    |
| ## Require | > when unnecessary for navigation or information        |
| ment (i.5) | > purposes.**                                           |
+------------+---------------------------------------------------------+

#### Section 1194.22.j

+------------+---------------------------------------------------------+
| ####       | > **Pages shall be designed to avoid causing the screen |
| # Standard | > to flicker with a frequency greater than 2 Hz and     |
|  1194.22.j | > lower that 55Hz.**                                    |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Any screen flicker that is distracting to a user must |
| # SSA Inte | > have the ability to be disabled.                      |
| rpretation |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Screen flicker or screen flashing of any kind must  |
| ## Require | > have the ability to be disabled.**                    |
| ment (j.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Any "red" flashing of elements or flicker must have |
| ## Require | > the ability to be disabled or the color changed.**    |
| ment (j.2) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.22.k

+------------+---------------------------------------------------------+
| ####       | > **A text-only page, with equivalent information or    |
| # Standard | > functionality, shall be provided to make a web site   |
|  1194.22.k | > comply with the provision of this part, when          |
|            | > compliance cannot be accomplished in any other way.   |
|            | > The content of the text-only page shall be updated    |
|            | > whenever the primary page changes.**                  |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > The text-only page provided to meet this requirement  |
| # SSA Inte | > must also be designed to allow screen readers to be   |
| rpretation | > able to speak appropriately with equivalence to a     |
|            | > non-text alternative. In addition, all text-only      |
|            | > pages must have equivalent keyboard navigation, text  |
|            | > size, and color modification capabilities with        |
|            | > equivalence to a non-text alternative.                |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Text only pages must provide equivalent content as  |
| ## Require | > their graphical counterpart.**                        |
| ment (k.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Text alternative pages must contain equivalent      |
| ## Require | > keyboard navigation.**                                |
| ment (k.2) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.k, Continued

+------------+---------------------------------------------------------+
| ###        | > **Text alternative pages must retain color and text   |
| ## Require | > size modification capabilities as required by         |
| ment (k.3) | > 1194.22.c**                                           |
+------------+---------------------------------------------------------+

#### Section 1194.22.l

+------------+---------------------------------------------------------+
| ####       | > **When pages utilize scripting languages to display   |
| # Standard | > content, or to create interface elements, the         |
|  1194.22.l | > information provided by the script shall be           |
|            | > identified with functional text that can be read by   |
|            | > Assistive Technology.**                               |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > All Section 508 requirements apply to the             |
| # SSA Inte | > functionality provided by any scripting language to   |
| rpretation | > display content or to create interface elements.      |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Any content or interface elements must be keyboard  |
| ## Require | > or voice accessible.**                                |
| ment (l.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Any content or interface element must have a        |
| ## Require | > well-defined visual focus.**                          |
| ment (l.2) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.l, Continued

+------------+---------------------------------------------------------+
| ###        | > **Any content or interface element must be accessible |
| ## Require | > to the Assistive Technologies.**                      |
| ment (l.3) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Sufficient information about a user interface       |
| ## Require | > element including the identification, operation and   |
| ment (l.4) | > state of the element must be available to the         |
|            | > Assistive Technology.**                               |
+------------+---------------------------------------------------------+

#### Section 1194.22.m

+------------+---------------------------------------------------------+
| ####       | > **When a web page requires that an applet, plug-in or |
| # Standard | > other application be present on the client system to  |
|  1194.22.m | > interpret page content, the page must provide a link  |
|            | > to a plug-in or applet that complies with § 1194.21.a |
|            | > through § 1194.21.l**                                 |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT shall be able to use all plug-ins appropriately    |
| # SSA Inte | > with the same functionality as depicted in 1194.21.   |
| rpretation | > These include, but are not limited to PDF forms and   |
|            | > document, Java applets, Flash, and ActiveX controls.  |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **PDF forms meant to be printed and not filled in     |
| ## Require | > online must speak in a logical reading order. That    |
| ment (m.1) | > is, fields must speak as fields in the order they     |
|            | > appear on the form.**                                 |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **PDF documents and forms must retain the same        |
| ## Require | > clarity with screen magnification software, as they   |
| ment (m.2) | > do when not magnified.**                              |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.m, Continued

+------------+---------------------------------------------------------+
| ###        | > **PDF fillable forms must comply with 1194.21.a-l.**  |
| ## Require |                                                         |
| ment (m.3) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **PDF documents and forms, Java applets, ActiveX      |
| ## Require | > controls and any other plug-ins must track with       |
| ment (m.4) | > Braille displays.**                                   |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.m, Continued

+------------+---------------------------------------------------------+
| ###        | > **Java applets must comply with 1194.21.a-l**         |
| ## Require |                                                         |
| ment (m.5) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.m, Continued

+------------+---------------------------------------------------------+
| ###        | > **ActiveX controls must comply with all applicable    |
| ## Require | > section of 1194.24.a-l.**                             |
| ment (m.6) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Any other plug-ins, including Flash, e-Learning     |
| ## Require | > players, or multimedia programs must also be          |
| ment (m.7) | > compliant with 1194.21 software requirements.**       |
+------------+---------------------------------------------------------+

#### Section 1194.22.n

+------------+---------------------------------------------------------+
| ####       | > **When electronic forms are designed to be completed  |
| # Standard | > on-line, the form shall allow people using Assistive  |
|  1194.22.n | > Technology to access the information, field elements, |
|            | > and functionality required for completion and         |
|            | > submission of the form, including all directions and  |
|            | > cues.**                                               |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT users must have access to all controls, labels,    |
| # SSA Inte | > directions, and cues for an electronic form.          |
| rpretation | > Electronic forms are defined as "anytime a web page   |
|            | > or software program request information from the user |
|            | > is interacting with a form".                          |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > **Screen readers must speak all controls, labels,     |
| #  Require | > directions, and cues in a logical order.**            |
| ment (n.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Keyboard users must get focus to all controls,      |
| ## Require | > labels, directions, and cues.**                       |
| ment (n.2) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.n, Continued

  -----------------------------------------------------------------------
  ***Note!!* Error handling has been added to this section.**

  -----------------------------------------------------------------------

+------------+---------------------------------------------------------+
| ###        | > **Errors can be handled by the use of pop-ups, "red   |
| ## Require | > balls", or any other means to identify an error.      |
| ment (n.3) | > Errors can also be displayed after inputting a field  |
|            | > or submitting a page.**                               |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Voice-recognition users must have access, by voice  |
| ## Require | > command, to all Menus, Toolbars, and Field            |
| ment (n.4) | > Elements.**                                           |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.n, Continued

  -----------------------------------------------------------------------
  For errors displayed through a pop-up, there are specific requirements:

  -----------------------------------------------------------------------

+------------+---------------------------------------------------------+
| ###        | > **A list of errors shall be identified at the fop of  |
| ## Require | > the page and receive focus.**                         |
| ment (n.5) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Each error on the page is associated with the       |
| ## Require | > element in error by some indicator, identifiable by   |
| ment (n.6) | > speech or text.**                                     |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **The user shall have the ability to navigate         |
| ## Require | > precisely to each identified error and know precisely |
| ment (n.7) | > where each error is without entire form navigation.** |
+------------+---------------------------------------------------------+

#### Section 1194.22.o

+------------+---------------------------------------------------------+
| ####       | > **A method shall be provided that permits users to    |
| # Standard | > skip repetitive navigation links.**                   |
|  1194.22.o |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT and other keyboard users shall be able to skip     |
| # SSA Inte | > over repetitive navigation links. Skip Navigation     |
| rpretation | > links must be tested to actually skip over repetitive |
|            | > links and move focus to a logical control or text     |
|            | > area. Additionally, the skip navigation link must be  |
|            | > either made visible or become visible when tabbed to. |
|            | > Frames should not be used to skip repetitive links.   |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Provide links/methods to skip over redundant        |
| ## Require | > links.**                                              |
| ment (o.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Links must be visible/made visible when tabbed.**   |
| ## Require |                                                         |
| ment (o.2) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.22.o, Continued

+------------+---------------------------------------------------------+
| ###        | > **Focus must be past the repetitive links and to the  |
| ## Require | > next control after the skip link is invoked and the   |
| ment (o.3) | > next tab is keyed.**                                  |
+------------+---------------------------------------------------------+

#### Section1194.22.p

+------------+---------------------------------------------------------+
| ####       | > **When a timed response is required, the user shall   |
| # Standard | > be alerted and given sufficient time to indicate more |
|  1194.22.p | > time is required.**                                   |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > AT users shall be provided information detailing each |
| # SSA Inte | > of the following occurrences:                         |
| rpretation |                                                         |
+------------+---------------------------------------------------------+

  ------------ --------------------------------------------------------------
  Conditions   

  1            If an application/page has a time out feature

  2            When an application/page time out occurs

  3            How to request more time to complete the application/page
  ------------ --------------------------------------------------------------

  -----------------------------------------------------------------------
  This information shall be readily spoken by the screen reader and
  represented by a well-defined focus.

  -----------------------------------------------------------------------

+------------+---------------------------------------------------------+
| ###        | > **If there is a "time-out" feature, users must be     |
| ## Require | > clearly advised up-front in the application that it   |
| ment (p.1) | > exists.**                                             |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **The time-out message must pop-up, speak, and get    |
| ## Require | > focus.**                                              |
| ment (p.2) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section1194.22.p, Continued

+------------+---------------------------------------------------------+
| ###        | > **Users must have time to initiate actions allowing   |
| ## Require | > time extensions.**                                    |
| ment (p.3) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **If users time-out, they must have the capability to |
| ## Require | > return easily to the last addressed page.**           |
| ment (p.4) |                                                         |
+------------+---------------------------------------------------------+

*Section 1194.22 End*

##   {#section-1 .unnumbered}

## Telecommunications

#### Section 1194.23.a

+------------+---------------------------------------------------------+
| ####       | > **Telecommunication products or systems which provide |
| # Standard | > a function allowing voice communication and which do  |
|  1194.23.a | > not themselves provide a TTY functionality shall      |
|            | > provide a standard non-acoustic connection point with |
|            | > TTYs. Microphones shall be capable of being turned on |
|            | > and off to allow the user to intermix speech with TTY |
|            | > use.**                                                |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > A TTY (Teletypewriter) uses two-way text conversation |
| # SSA Inte | > over an analog phone line. Tones are converted to     |
| rpretation | > text using ANSI/TIA/EIA 835 and Baudot                |
|            | > specifications. Voice Carry Over allows people who    |
|            | > can use speech to converse and Hearing Carry Over     |
|            | > (HCO) allows people to use their hearing, but not     |
|            | > speech. Therefore, VCO allows for text to be received |
|            | > and HCO allows for text to be sent.                   |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Provide a standard non-acoustic connection point    |
| ## Require | > for TTYs.**                                           |
| ment (a.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Provide the capability for a microphone to be       |
| ## Require | > turned on and off.**                                  |
| ment (a.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **TTY must support 45.5 baud Baudot.**                |
| ## Require |                                                         |
| ment (a.3) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.23.b

+------------+---------------------------------------------------------+
| ####       | > **Telecommunications and products which include voice |
| # Standard | > communication functionality shall support all         |
|  1194.23.b | > commonly used cross-manufacturer non-propriety        |
|            | > standard TTY signal protocols.**                      |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > This provision requires support for 45.5 baud Baudot  |
| # SSA Inte | > as the fast 300 baud can be problematic with Voice    |
| rpretation | > Carry Over. Although 300 baud Baudot is also required |
|            | > (used for downloading capability) it is not a         |
|            | > requirement for VCO.                                  |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Provide 45.5 baud Baudot functionality to           |
| ## Require | > interoperate with Voice Carry Over (VCO).**           |
| ment (b.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Provide functionality to use TTY over VoIP.**       |
| ## Require |                                                         |
| ment (b.2) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.23.c

+------------+---------------------------------------------------------+
| ####       | > **Voice mail, auto-attendant, and interactive voice   |
| # Standard | > response telecommunications systems shall be usable   |
|  1194.23.c | > by TTY users with the TTYs.**                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Voice mail must be receivable by TTY devices.**     |
| ## Require |                                                         |
| ment (c.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **TTY devices must capture and integrate with         |
| ## Require | > auto-attendant messages.**                            |
| ment (c.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Users must be able to use Interactive Voice         |
| ## Require | > Response (IVR) systems through TTYs comparably Voice  |
| ment (c.3) | > IVRs.**                                               |
+------------+---------------------------------------------------------+

#### Section 1194.23.d

+------------+---------------------------------------------------------+
| ####       | > **Voice mail, messaging, auto-attendant, and          |
| # Standard | > interactive voice response telecommunications systems |
|  1194.24.d | > that require a response from a user with a time       |
|            | > interval, shall give an alert when the time interval  |
|            | > is about to run out, and shall provide sufficient     |
|            | > time for the user to indicate more time is            |
|            | > required.**                                           |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Any time-out requirement must be alerted to         |
| ## Require | > non-audibly.**                                        |
| ment (d.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **The user must be alerted when time is going to run  |
| ## Require | > out.**                                                |
| ment (d.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **The user must have sufficient time to extend the    |
| ## Require | > response time required.**                             |
| ment (d.3) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.23.e

+------------+---------------------------------------------------------+
| ####       | > **Where provided, caller identification and similar   |
| # Standard | > telecommunications function shall also be available   |
|  1194.24.e | > for users of TTYs and for users who cannot see        |
|            | > displays.**                                           |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #          | > **Caller ID and other information data transmitted to |
| #### Requi | > visual display must be available on TTY for deaf and  |
| rement (e) | > blind users.**                                        |
+------------+---------------------------------------------------------+

#### Standard 1194.23.f

+------------+---------------------------------------------------------+
| ####       | > **For transmitted voice signals, telecommunications   |
| # Standard | > products shall provide a gain adjustable up to a      |
|  1194.24.f | > minimum of 20 dB. For incremental volume control, at  |
|            | > least one intermediate step of 12 dB of gain shall be |
|            | > provided.**                                           |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **The telecommunications product must provide a       |
| ## Require | > volume control adjustable to a minimum of 20 dB.**    |
| ment (f.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **For incremental volume control, at least one        |
| ## Require | > intermediate step of 12 dB must be provided.**        |
| ment (f.2) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.23.g

+------------+---------------------------------------------------------+
| ####       | > **If the telecommunications product allows a user to  |
| # Standard | > adjust the receiver volume, a function shall be       |
|  1194.24.g | > provided to automatically reset the volume to the     |
|            | > default level after every use.**                      |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #          | > **If the product allows for adjusting the receiver    |
| #### Requi | > volume, capability to reset to default level must     |
| rement (g) | > exist.**                                              |
+------------+---------------------------------------------------------+

#### Standard 1194.23.h

+------------+---------------------------------------------------------+
| ####       | > **Where a telecommunications product delivers output  |
| # Standard | > by an audio transducer which is normally held up to   |
|  1194.24.h | > the ear, a means for effective magnetic wireless      |
|            | > coupling to hearing technologies shall be provided.** |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Requirement for hearing aids to be compatible with    |
| ## Require | the telecommunications product.**                       |
| ment (h.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **This also applies to other hearing devices, i.e.    |
| ## Require | > cochlear implants, assistive listening devices.**     |
| ment (h.2) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.23.i

+------------+---------------------------------------------------------+
| ####       | > **Interference to hearing technologies (including     |
| # Standard | > hearing aids, cochlear implants, and assistive        |
|  1194.24.i | > listening devices) shall be reduced to the lowers     |
|            | > possible level that allows a user of hearing          |
|            | > technologies to utilize the telecommunications        |
|            | > product.**                                            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **ANSI C63.192001 provides procedures to test the     |
| ## Require | > interference level produced by handsets.**            |
| ment (i.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Code Division Multiple Access (CDMA) based          |
| ## Require | > technologies tend to cause less interference than     |
| ment (i.2) | > Group Spéciale Mobile (GSM) technologies.**           |
+------------+---------------------------------------------------------+

#### Section 1194.23.j

+------------+---------------------------------------------------------+
| ####       | > **Products that transmit or conduct information or    |
| # Standard | > communication, shall pass through cross-manufacturer, |
|  1194.24.j | > non-proprietary, industry-standard codes, translation |
|            | > protocols, formats or other information necessary to  |
|            | > provide the information or communication in a usable  |
|            | > format. Technologies which use encoding, signal       |
|            | > compression, format transformation, or similar        |
|            | > techniques shall not remove information needed for    |
|            | > access or shall restore it upon delivery.**           |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **The retention of captioning and audio description   |
| ## Require | > must be available in the reformatting and             |
| ment (j.1) | > transmission processes.**                             |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Products must not strip out captioning and timing   |
| ## Require | > information so that synchronization can occur between |
| ment (j.2) | > audio and video.**                                    |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **TTY signals applied to VoIP and other emerging      |
| ## Require | > technologies must remain intact.**                    |
| ment (j.3) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.23.k~1-4~

+------------+---------------------------------------------------------+
| ##### S    | **Products which have mechanically operated controls or |
| tandard 11 | keys shall comply with the following: Controls and Keys |
| 94.24.k~1~ | shall be tactilely discernible without activating the   |
|            | controls or keys.**                                     |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > All controls and keys must be distinguishable by      |
| # SSA Inte | > themselves using tactile or other means to            |
| rpretation | > differentiate them from other keys.                   |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | **Keys and controls must e located and distinguished    |
| Requiremen | from adjacent objects by touch.**                       |
| t (k~1~.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | **Braille or raised labels can be used to satisfy this  |
| Requiremen | requirement.**                                          |
| t (k~1~.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > **Identifying keys tactilely must not activate keys   |
| Requiremen | > or controls.**                                        |
| t (k~1~.3) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.23.k1-4~1-4~, Continued

+------------+---------------------------------------------------------+
| ##### S    | > **Products which have mechanically operated controls  |
| tandard 11 | > or keys shall comply with the following:**            |
| 94.24.k~2~ | >                                                       |
|            | > **Controls and keys...**                              |
|            |                                                         |
|            | -   **...shall be operable with one hand,**             |
|            |                                                         |
|            | -   **shall not require tight grasping, pinching, or    |
|            |     twisting of the wrist, and**                        |
|            |                                                         |
|            | -   **the force required to activate shall be 5 lbs.    |
|            |     (22.2 N) maximum.**                                 |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Controls and keys must be operable by people with     |
| # SSA Inte | > dexterity issues, users with one hand, and people     |
| rpretation | > with hand strength problems.                          |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > **All controls and keys must be operable with one     |
| Requiremen | > hand and not require special wrist actions to         |
| t (k~2~.1) | > activate the control.**                               |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > **All controls and keys must be large enough and      |
| Requiremen | > distanced enough for those with dexterity issues to   |
| t (k~2~.2) | > operate.**                                            |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.23.k1-4~1-4~, Continued

+------------+---------------------------------------------------------+
| ##### S    | > **Products which have mechanically operated controls  |
| tandard 11 | > or keys shall comply with the following: If key       |
| 94.24.k~3~ | > repeat is supported, the delay before repeat shall be |
|            | > adjustable to at least 2 seconds. Key repeat rate     |
|            | > shall be adjustable to 2 seconds per character.**     |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > **If key repeat is present, it must be tested for     |
| Requiremen | > startup delay and repeat rate.**                      |
| t (k~3~.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > **The key repeat start up delay must be adjustable to |
| Requiremen | > 2 seconds.**                                          |
| t (k~3~.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > **Key repeat rate must be adjustable to 2 seconds per |
| Requiremen | > character.**                                          |
| t (k~3~.3) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.23.k1-4~1-4~, Continued

+------------+---------------------------------------------------------+
| ##### S    | > **Products which have mechanically operated controls  |
| tandard 11 | > or keys shall comply with the following: The status   |
| 94.24.k~4~ | > of all locking or toggle controls or keys shall be    |
|            | > visually discernible, and discernible either through  |
|            | > touch or sound.**                                     |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > All locking or toggle controls must provide a means   |
| # SSA Inte | > of identifying the state of the control. This must be |
| rpretation | > through visual, auditory or tactile cues.             |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > **All locking or toggle controls must be visually     |
| Requiremen | > discernible.**                                        |
| t (k~4~.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > **For any visually discernible control there must be  |
| Requiremen | > an equivalent audible or tactile indicator.**         |
| t (k~4~.2) |                                                         |
+------------+---------------------------------------------------------+

*Section 1194.23 End*

##   {#section-2 .unnumbered}

## Video and Multimedia

#### Section 1194.24.a

+------------+---------------------------------------------------------+
| ####       | > **All analog television displays 13 inches and        |
| # Standard | > larger, and computer equipment that includes analog   |
|  1194.24.a | > television receiver or display circuitry, shall be    |
|            | > equipped with caption decoder circuitry which         |
|            | > appropriately receives, decodes, and displays closed  |
|            | > captions from broadcast, cable, videotape, and DVD    |
|            | > signals. As soon as practicable, but not later than   |
|            | > July 1, 2002, widescreen digital television (DTV)     |
|            | > displays measuring at least 7.8 inches vertically,    |
|            | > DTV sets with conventional displays measuring at      |
|            | > least 13 inches vertically, and stand-alone DTV       |
|            | > tuners, whether or not they are marketed with display |
|            | > screens, and computer equipment that includes DTV     |
|            | > receiver or display circuitry, shall be equipped with |
|            | > caption decoder circuitry which appropriately         |
|            | > receives, decodes, and displays closed captions from  |
|            | > broadcast, cable, videotape, and DVD signals.**       |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #          | **Televisions must have capability to display both open |
| #### Requi | and closed captions**                                   |
| rement (a) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.24.b

+------------+---------------------------------------------------------+
| ####       | > **Television tuners, including tuner cards for use in |
| # Standard | > computers, shall be equipped with secondary audio     |
|  1194.24.b | > program playback circuitry.**                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #          | > **All television and tuners must provide for          |
| #### Requi | > secondary audio capability.**                         |
| rement (b) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.24.c

+------------+---------------------------------------------------------+
| ####       | > **All training and informational video and multimedia |
| # Standard | > productions which support the agency's mission,       |
|  1194.24.c | > regardless of format, that contain speech or other    |
|            | > audio information necessary for the comprehension of  |
|            | > the content, shall be open or closed captioned.**     |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Training, informational videos and multimedia         |
| ## Require | productions containing speech and supporting the        |
| ment (c.1) | agency's mission must contain open or closed            |
|            | captioning.**                                           |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **This requirement does not provide alternatives such   |
| ## Require | as text equivalents.**                                  |
| ment (c.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **This also applies to software applications that use   |
| ## Require | speech; captioning must be synchronized with the        |
| ment (c.3) | presentation.**                                         |
+------------+---------------------------------------------------------+

#### Section 1194.24.d

+------------+---------------------------------------------------------+
| ####       | > **All training and informational video and multimedia |
| # Standard | > productions which support the agency's mission,       |
|  1194.24.d | > regardless of format, that contain visual information |
|            | > necessary for the comprehension of the content, shall |
|            | > be audio described**.                                 |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **All training and informational videos and multimedia  |
| ## Require | productions containing visual information and           |
| ment (d.1) | supporting the agency's mission must be audio           |
|            | described.**                                            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Any audio description must be careful not to          |
| ## Require | interfere or conflict with screen readers.**            |
| ment (d.2) |                                                         |
+------------+---------------------------------------------------------+

*Section 1194.24 End*

## Self-Contained, Closed Products

#### Section 1194.25.a

+------------+---------------------------------------------------------+
| ####       | > **Self-contained products shall be usable by people   |
| # Standard | > with disabilities without requiring an end-user to    |
|  1194.25.a | > attach Assistive Technology to the product. Personal  |
|            | > headsets for private listening are not Assistive      |
|            | > Technology.**                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | Usability for this requirement is demonstrated by       |
| # SSA Inte | compliance with provisions 1194.25(b-j4) and 1194.31,   |
| rpretation | functional requirements. Additionally, when the         |
|            | self-contained closed product is being used as a        |
|            | computer peripheral or is connected to a network, other |
|            | portions of Section 508 will normally apply.            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **When a digital display is used to provide visual      |
| ## Require | information, and the device is used as a computer       |
| ment (a.1) | peripheral or is connected to a network, there must be  |
|            | an alternative provided for vision disabled users.**    |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **When the device is not connected to a network or a    |
| ## Require | computer, it must stand alone in providing comparable   |
| ment (a.2) | access to people with disabilities.**                   |
+------------+---------------------------------------------------------+

#### Section 1194.25.b

+------------+---------------------------------------------------------+
| ####       | > **When time response is required, the user shall be   |
| # Standard | > alerted and given sufficient time to indicate more    |
|  1194.25.b | > time is required.**                                   |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | > **Alerts must be accessible for the various           |
| ## Require | > disabilities.**                                       |
| ment (b.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Additional time must be provided or a repeat must be  |
| ## Require | generated.**                                            |
| ment (b.2) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.25.c

+------------+---------------------------------------------------------+
| ####       | > **Where a product utilized touch screens or           |
| # Standard | > contact-sensitive controls, an input method shall be  |
|  1194.25.c | > provided that complies with 1194.23.k~1-4~.**         |
+------------+---------------------------------------------------------+

+----------------------+-----------------------------------------------+
| #                    | > **See Requirements for 1194.23.k~1-4~.**    |
| ####  Special Note!! |                                               |
+----------------------+-----------------------------------------------+

#### Section 1194.25.d

+------------+---------------------------------------------------------+
| ####       | > **When biometric forms of user identification or      |
| # Standard | > control are used, an alternative form of              |
|  1194.25.d | > identification or activation, which does not require  |
|            | > the user to possess particular biological             |
|            | > characteristics, shall also be provided.**            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | Passwords can be used as an acceptable alternative to a |
| # SSA Inte | biometric form of user ID or control. This alternative  |
| rpretation | must then comply with the provisions of Section 1194.   |
|            |                                                         |
|            | Artificial limbs or eyes may not be suitable for        |
|            | passing biometric tests that rely on fingerprint or     |
|            | retinal scans.                                          |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Fingerprinting may not be suitable for mobility       |
| ## Require | impaired users; alternatives must be provided.**        |
| ment (d.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Retinal scans may not be suitable for blind users as  |
| ## Require | positioning may be critical; alternatives must be       |
| ment (d.2) | provided.**                                             |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **If feedback is provided upon (un)successful           |
| ## Require | identification, this information must also be in an     |
| ment (d.3) | accessible format.**                                    |
+------------+---------------------------------------------------------+

#### Section 1194.25.e

+------------+---------------------------------------------------------+
| ####       | > **When products provide auditory output, the audio    |
| # Standard | > signal shall be provided at a standard signal level   |
|  1194.25.e | > through an industry standard connector that will      |
|            | > allow for private listening. The product must provide |
|            | > the ability to interrupt, pause and restart the audio |
|            | > at anytime.**                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Auditory output must provide for the ability to       |
| ## Require | interrupt, pause, and restart audio. These controls     |
| ment (e.1) | must comply with Section 1193.23 k~1-4~.**              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Hearing aids, cochlear implants, and assistive        |
| ## Require | listening devices must interoperate with the auditory   |
| ment (e.2) | output.**                                               |
+------------+---------------------------------------------------------+

#### Section 1194.25.f

+------------+---------------------------------------------------------+
| ####       | > **When products deliver voice output in a public      |
| # Standard | > area, incremental volume control shall be provided    |
|  1194.25.f | > with output amplification up to a level of at least   |
|            | > 65 dB.**                                              |
|            | >                                                       |
|            | > **Where the ambient noise level of the environments   |
|            | > is above 44 dB, a volume gain of at least 20 dB above |
|            | > the ambient level shall be user selectable. A         |
|            | > function shall be provided to automatically reset the |
|            | > volume to the default level after every use.**        |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **This provision does not require interoperability with |
| ## Require | AT.**                                                   |
| ment (f.1) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.25.g

+------------+---------------------------------------------------------+
| ####       | > **Color coding shall not be used as the only means of |
| # Standard | > conveying information, indicating action, prompting a |
|  1194.25.g | > response, or distinguishing a visual element.**       |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Any use of color must not be the only means of        |
| ## Require | conveying information.**                                |
| ment (g.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Controls, lights and error messages that use color    |
| ## Require | must have alternative means of conveying the same       |
| ment (g.2) | information.**                                          |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **The alternative to color must be accessible with and  |
| ## Require | without AT.**                                           |
| ment (g.3) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.25.h

+------------+---------------------------------------------------------+
| ####       | > **When a product permits a user to adjust the color   |
| # Standard | > and contrast settings, range of color selections      |
|  1194.25.h | > capable of producing a variety of contrast levels     |
|            | > shall be provided.**                                  |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **When products provide color and contrast adjustments, |
| ## Require | there must be a range provided to meet individual       |
| ment (h.1) | needs.**                                                |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Soft backgrounds with low contrast color schemes and  |
| ## Require | high contrast color schemes must be provided.**         |
| ment (h.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Reds and greens should be avoided.**                  |
| ## Require |                                                         |
| ment (h.3) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.25.i

+------------+---------------------------------------------------------+
| ####       | **Products shall be designed to avoid causing the       |
| # Standard | screen to flicker with a frequency greater than 2 Hz    |
|  1194.25.i | and lower than 55 Hz.**                                 |
+------------+---------------------------------------------------------+

  -----------------------------------------------------------------------
  ***Note!!* See 1194.21.k**

  -----------------------------------------------------------------------

#### Section 1194.25.j~1-4~

+------------+---------------------------------------------------------+
| #          | > **Products which are freestanding, non-portable, and  |
| #### Stand | > intended to be used in one location and which have    |
| ard **1194 | > operable controls shall comply with the following:    |
| .25.**j~1~ | > The position of any operable control shall be         |
|            | > determined with respect to a vertical plane, which is |
|            | > 48 inches in length, centered on the operable         |
|            | > control, and at the maximum protrusion of the product |
|            | > with the 48 inch length.**                            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Operable controls include but are not limited to      |
| # SSA Inte | > mechanically operated controls, input and output      |
| rpretation | > trays, card slots, keyboards and keypads.             |
+------------+---------------------------------------------------------+

Continued on next page

![](media/image2.wmf){width="7.1194444444444445in"
height="4.392361111111111in"}

Section 1194.25.j1-4, Continued

+------------+---------------------------------------------------------+
| #####      | **This requirement pertains to controls used in normal  |
| Requiremen | daily operation.**                                      |
| t (j~1~.a) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | **Monitoring functions are considered normal daily      |
| Requiremen | use.**                                                  |
| t (j~1~.b) |                                                         |
+------------+---------------------------------------------------------+

  -----------------------------------------------------------------------
  Refer to Figure 1

  -----------------------------------------------------------------------

Continued on next page

#### Section 1194.25.j~1-4~

+------------+---------------------------------------------------------+
| #          | > **Products which are freestanding, non-portable, and  |
| #### Stand | > intended to be used in one location and which have    |
| ard **1194 | > operable controls shall comply with the following:    |
| .25.**j~1~ | > The position of any operable control shall be         |
|            | > determined with respect to a vertical plane, which is |
|            | > 48 inches in length, centered on the operable         |
|            | > control, and at the maximum protrusion of the product |
|            | > with the 48 inch length.**                            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Operable controls include but are not limited to      |
| # SSA Inte | > mechanically operated controls, input and output      |
| rpretation | > trays, card slots, keyboards and keypads.             |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | **This requirement pertains to controls used in normal  |
| Requiremen | daily operation.**                                      |
| t (j~1~.a) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | **Monitoring functions are considered normal daily      |
| Requiremen | use.**                                                  |
| t (j~1~.b) |                                                         |
+------------+---------------------------------------------------------+

  -----------------------------------------------------------------------
  Refer to Figure 1

  -----------------------------------------------------------------------

Continued on next page

Section 1194.25.j~1-4~, Continued

+------------+---------------------------------------------------------+
| #          | > **Products which are freestanding, non-portable, and  |
| #### Stand | > intended to be used in one location and which have    |
| ard **1194 | > operable controls shall comply with the following:    |
| .25.j~2~** | > Where any operable control is 10 inches or less       |
|            | > behind the reference plane, the height shall be 54    |
|            | > inches maximum and 15 inches minimum above the        |
|            | > floor.**                                              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Operable controls include but are not limited to      |
| # SSA Inte | > mechanically operated controls, input and output      |
| rpretation | > trays, card slots, keyboards, and keypads.            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | **The requirement must automatically drop exactly to    |
| Requiremen | the 46 inch maximum height after the 10 inch (depth)    |
| t (j~2~.a) | limit has been reached.**                               |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | **All operable controls, excluding maintenance, are     |
| Requiremen | included in this requirement.**                         |
| t (j~2~.b) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.25.j~1-4~, Continued

+------------+---------------------------------------------------------+
| #          | > **Products which are freestanding, non-portable, and  |
| #### Stand | > intended to be used in one location and which have    |
| ard **1194 | > operable controls shall comply with the following:    |
| .25.j~3~** | > Where any operable control is more that 10 inches and |
|            | > not more than 24 inches behind the reference plane,   |
|            | > the height shall be 46 Inches maximum and 15 inches   |
|            | > minimum above the floor.**                            |
+------------+---------------------------------------------------------+

  -----------------------------------------------------------------------
  ***Note!!* The** j~1~ **and** j~2~ **Requirements are applicable
  here.**

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------
  Refer to Figure 2

  -----------------------------------------------------------------------

Continued on next page

Section 1194.25.j~1-4~, Continued

+------------+---------------------------------------------------------+
| #          | > **Products which are freestanding, non-portable, and  |
| #### Stand | > intended to be user in one location and which have    |
| ard **1194 | > operable controls shall comply with the following:    |
| .25.j~4~** | > Operable controls shall not be more that 24 inches    |
|            | > behind the reference plane.**                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##         |                                                         |
| ### Requir |                                                         |
| ement (**j |                                                         |
| ~4.\ ~**a) |                                                         |
+------------+---------------------------------------------------------+

+-----------------------------------------------------------------------+
| > Refer Figure 2                                                      |
+-----------------------------------------------------------------------+

![](media/image3.wmf){width="8.302777777777777in"
height="4.334722222222222in"}

## Desktop and Portable Computers

#### Section 1194.26

+------------+---------------------------------------------------------+
| ####       | **All mechanically operated controls and keys shall     |
| # Standard | comply with 1194.23.k~1-4~**                            |
|  1194.26.a |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **See 1194.23.k~1-4~**                                  |
| ## Require |                                                         |
| ment (a.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Clearly labeled keys, indicators, and slots or        |
| ## Require | alternatives for such, should be accessible and         |
| ment (a.2) | understandable.**                                       |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **All lights on computers, keyboards, mice, or other    |
| ## Require | integrally connected devices must have alternative      |
| ment (a.3) | indicators of these colors.**                           |
+------------+---------------------------------------------------------+

#### Section 1194.26.b

+------------+---------------------------------------------------------+
| ####       | > **If a product utilizes touch screens or              |
| # Standard | > touch-operated controls, an input method shall be     |
|  1194.26.b | > provided that complies with 1194.23.k~1-4~.**         |
|            |                                                         |
|            | When biometric forms of identification are used, an     |
|            | alternative form of identification or activation, not   |
|            | requiring users to possess particular biological        |
|            | characteristics, shall be provided.                     |
|            |                                                         |
|            | > Passwords can be used as an acceptable alternative to |
|            | > a biometric for of user id or control. This           |
|            | > alternative must comply with the provisions of 1194.  |
|            | > Artificial limbs or eyes may be unsuitable for        |
|            | > biometric tests that rely on fingerprint or retinal   |
|            | > scans.                                                |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **See 1194.23.k~1-4~**                                  |
| ## Require |                                                         |
| ment (b.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Fingerprinting may not be suitable for mobility       |
| ## Require | impaired users; alternatives must be provided.**        |
| ment (b.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Retinal scans may not be suitable for blind users as  |
| ## Require | positioning may be critical; alternatives must be       |
| ment (b.3) | provided.**                                             |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.26.b, Continued

+------------+---------------------------------------------------------+
| ###        | **If feedback is provided upon (un)successful for       |
| ## Require | identification, this information must also be in an     |
| ment (b.4) | accessible format.**                                    |
+------------+---------------------------------------------------------+

#### Section 1194.26.c

+------------+---------------------------------------------------------+
| ####       | > **Where provided, at least one of each type of        |
| # Standard | > expansion slots, ports, and connectors shall comply   |
|  1194.26.c | > with publicly available industry standards.**         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Proprietary slots, ports, and connectors must not be  |
| ## Require | used.**                                                 |
| ment (c.1) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **AT must interoperate with connectors and therefore    |
| ## Require | any EIT device must use industry standard serial and    |
| ment (c.2) | parallel ports, USB 1.1 and 2.0 ports, PCMCIA (PC Card) |
|            | slots, video/DVI ports, AGP, and wireless               |
|            | connectivity.**                                         |
+------------+---------------------------------------------------------+

*Section 1194.26 End*

## Functional Recommended Evaluation Criteria

#### Section 1194.31

+------------+---------------------------------------------------------+
| ####       | > **At least one mode of operation and information      |
| # Standard | > retrieval that does not require user vision shall be  |
|  1194.31.a | > provided, or support for Assistive Technology, used   |
|            | > by people who are blind or visually impaired, shall   |
|            | > be provided.**                                        |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **JAWS scripts can be supplied for software             |
| ## Require | applications where the requirement cannot be met within |
| ment (a.1) | that application.**                                     |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Speech can be provided inherent to a hardware device  |
| ## Require | where there is no computer based user interface.**      |
| ment (a.2) |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Braille or tactile labels can be supplied to provide  |
| ## Require | additional information for buttons or other controls on |
| ment (a.3) | hardware devices.**                                     |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.31, Continued

+------------+---------------------------------------------------------+
| ###        | **Software alternatives can be provided for digital     |
| ## Require | displays.**                                             |
| ment (a.4) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.31.b

+------------+---------------------------------------------------------+
| ####       | > **At least one mode of operation and information      |
| # Standard | > retrieval that does not require visual acuity greater |
|  1194.31.b | > than 20/70 shall be provided in audio and enlarged    |
|            | > print output working together or independently, or    |
|            | > support for Assistive Technology used by people who   |
|            | > are visually impaired shall be provided.**            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **MAGic scripts can be supplied for software            |
| ## Require | applications where the requirements cannot be met       |
| ment (b.1) | within that application.**                              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Tactile informational labels and/or large print       |
| ## Require | labels can be supplied to enhance buttons and other     |
| ment (b.2) | controls on hardware devices.**                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Increased font sizes and contrast controls can be     |
| ## Require | provided for digital windows on hardware devices.**     |
| ment (b.3) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.31.c

+------------+---------------------------------------------------------+
| ####       | **At least one mode of operation and information        |
| # Standard | retrieval that does not require user hearing shall be   |
|  1194.31.c | provided, or support for Assistive Technology used by   |
|            | people who are deaf or hard of hearing shall be         |
|            | provided.**                                             |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Any auditory tones or speech must have textual        |
| ## Require | equivalents for both software applications and          |
| ment (c.1) | hardware.**                                             |
+------------+---------------------------------------------------------+

#### Section 1194.31.d

+------------+---------------------------------------------------------+
| ####       | > **Where audio information is important for the use of |
| # Standard | > a product, at least one mode of operation and         |
|  1194.31.d | > information retrieval shall be provided in an         |
|            | > enhanced auditory fashion, or support for assistive   |
|            | > hearing devices shall be provided.**                  |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Enhanced audio or support for assistive hearing can   |
| ## Require | include, but is not limited to, such features as        |
| ment (d.1) | interactive voice response through TTY devices,         |
|            | transcription services, amplified sound, captioning,    |
|            | etc.**                                                  |
+------------+---------------------------------------------------------+

#### Section 1194.31.e

+------------+---------------------------------------------------------+
| ####       | > **At least one mode of operation and information      |
| # Standard | > retrieval that does not require user speech shall be  |
|  1194.31.e | > provided, or support for Assistive Technology used by |
|            | > people with disabilities shall be provided.**         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Keyboard or alternative input for speech must be      |
| ## Require | provided.**                                             |
| ment (e.1) |                                                         |
+------------+---------------------------------------------------------+

#### Section 1194.31.f

+------------+---------------------------------------------------------+
| ####       | > **At least one mode of operation and information      |
| # Standard | > retrieval that does not require fine motor control or |
|  1194.31.f | > simultaneous actions and that is operable with        |
|            | > limited reach and strength shall be provided.**       |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **All hardware devices must contain controls, switches, |
| ## Require | buttons, etc. that are operable without fine motor      |
| ment (f.1) | control.**                                              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **All hardware devices must contain controls, switches, |
| ## Require | buttons, etc. that are operable with limited reach and  |
| ment (f.2) | strength.**                                             |
+------------+---------------------------------------------------------+

*Section 1194.31 End*

## Information Documentation and Support

#### Section 1194.41

+------------+---------------------------------------------------------+
| ####       | > **Product support documentation provided to end-users |
| # Standard | > shall be made available in alternate formats upon     |
|  1194.41.a | > request, at no additional charge.**                   |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Documentation must be in one or more of the following |
| ## Require | formats: MS Word, RTF, properly tagged**[^6] **PDF or   |
| ment (a.1) | HTML.**                                                 |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Any images, graphics, and/or screen shots must have   |
| ## Require | equivalent text descriptions.**                         |
| ment (a.2) |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

Section 1194.41, Continued

+------------+---------------------------------------------------------+
| ###        | **If documentation is in an interactive format that     |
| ## Require | includes navigation with frames and table of contents,  |
| ment (a.3) | navigation must follow the standards set forth in       |
|            | 1194.21 and 1194.22, Software and Web Requirements.**   |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | The following are some general guidelines for providing |
| # General  | documentation in an accessible format. MS Word and RTF  |
| Guidelines | documents share the following requirements:             |
|            |                                                         |
|            | 1.  For any image, graphic, chart, etc. provide a       |
|            |     reference to the image and then describe the image  |
|            |     dependent upon its content necessary for            |
|            |     understanding.                                      |
|            |                                                         |
|            | 2.  It is recommended that the generation of a Table of |
|            |     Contents have keyboard navigation capabilities.     |
|            |                                                         |
|            | 3.  It is recommended that links be kept to a minimum;  |
|            |     any link names should be meaningful and difficult,  |
|            |     at best, to access with the keyboard.               |
+------------+---------------------------------------------------------+

#### Section 1194.41.b

+------------+---------------------------------------------------------+
| ####       | > **End-users shall have access to a description of the |
| # Standard | > accessibility and compatibility features of products  |
|  1194.41.b | > in alternate formats or alternate methods upon        |
|            | > request, at no additional charge.**                   |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **All accessibility features of the documentation must  |
| ## Require | be available electronically and meet the requirements   |
| ment (b.1) | specified in 1194.41(a).**                              |
+------------+---------------------------------------------------------+

#### Section 1194.41.c

+------------+---------------------------------------------------------+
| ####       | > **Support services for products shall accommodate the |
| # Standard | > communication needs of end-users with disabilities.** |
|  1194.41.c |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ###        | **Support services must include alternative means of    |
| ## Require | communications to include but not limited to TTY        |
| ment (c.1) | support, online chat capability, and e-mail support     |
|            | with 24-hour or less response time.**                   |
+------------+---------------------------------------------------------+

*Section 1194.41 End*

# SSA\'s Additional Accessibility Requirements

In addition to meeting the Section 508 EIT Standards, SSA has developed
a number of accessibility requirements that **[must]{.underline}** be
met in order to ensure that the hardware/software procured is compatible
with the Assistive Technologies that are used by our employees with
disabilities.

+------+---------------------------------------------------------------+
| **1  | **Software Compatibility with Assistive Technology**          |
| .1** |                                                               |
|      | All print and scan drivers provided as part of the            |
|      | contractor's solution must be compatible with:                |
|      |                                                               |
|      | -   JAWS screen reading software (Version 9.0);               |
|      |                                                               |
|      | -   MAGIC screen magnification software (Version 11); and     |
|      |                                                               |
|      | -   Dragon Naturally Speaking Professional voice recognition  |
|      |     software (Version 9.5).                                   |
|      |                                                               |
|      | "Software" includes, but is not limited to, any of the        |
|      | following which contain a user interface: websites,           |
|      | interactive web based applications, client server             |
|      | applications, desktop applications, mainframe applications,   |
|      | applets, middleware, and drivers.                             |
|      |                                                               |
|      | "Compatible" means that the software shall fully conform to   |
|      | the applicable Section 508 standards when used with the       |
|      | assistive technology referenced above. Alternative assistive  |
|      | technologies embedded within the software to achieve          |
|      | accessibility (i.e. screen reader, screen magnifier, voice    |
|      | recognition) shall not be accepted as a substitute for        |
|      | compatibility with SSA's assistive technology environment.    |
|      |                                                               |
|      | If the contractor's solution includes installing the product  |
|      | in the SSA environment, the contractor shall explicitly state |
|      | that the software shall be installed in a manner that shall   |
|      | not reduce the level of conformance with SSA accessibility    |
|      | requirements that currently exists.                           |
|      |                                                               |
|      | For a complete description on the JAWS and MAGIC software     |
|      | packages, please refer to Freedom Scientific's web site at    |
|      | [w                                                            |
|      | ww.FreedomScientific.com](http://www.FreedomScientific.com/). |
|      | To obtain a 30/60 day version of the JAWS/MAGIC software for  |
|      | development and testing, please send contact information and  |
|      | the SSA procurement number (for verification) to Charles      |
|      | Madsen at: <Cmadsen@FreedomScientific.com>.                   |
|      |                                                               |
|      | For a complete description on the Dragon Naturally Speaking   |
|      | software package, please refer to Nuance's web site at        |
|      | <http://www.nuance.com/naturallyspeaking>. To obtain a trial  |
|      | version of the Dragon Naturally Speaking software for         |
|      | development and testing, please send contact information and  |
|      | the SSA procurement number (for verification) to Tom Derrico  |
|      | at: <tderrico@nuance.com>.                                    |
+------+---------------------------------------------------------------+
| **1  | **Documentation in Accessible Formats**                       |
| .2** |                                                               |
|      | Any form of documentation provided (i.e. training manual,     |
|      | user guides, embedded documents etc.), including any          |
|      | documentation deliverables required in the statement of work, |
|      | shall be provided in a fully accessible format.               |
|      |                                                               |
|      | The documents shall be provided in one of the following       |
|      | formats: Text, RTF, Microsoft Word or HTML format , or        |
|      | properly "tagged" PDF,. Properly tagged PDF's can be verified |
|      | by using Adobe Acrobat's Accessibility Checker.               |
|      |                                                               |
|      | Documentation delivered in a manner that is interactive       |
|      | (e.g., table of contents, Index, Search, etc.) shall be       |
|      | keyboard navigable, move focus to selected items (or have a   |
|      | keyboard alternative) and be comparable in keyboard access to |
|      | mouse usage. All images (especially screenshots and technical |
|      | diagrams (which are the sole means for conveying              |
|      | instructions) should include alternative text explaining the  |
|      | image so that a person who is blind would understand the      |
|      | screenshot, chart, figure, etc. Documentation shall include   |
|      | information on the accessibility features of the product. If  |
|      | keyboard shortcuts are provided to allow access to program    |
|      | functionality, a list of the keyboard shortcuts shall be      |
|      | provided.                                                     |
|      |                                                               |
|      | Documentation that is delivered in a video or multimedia      |
|      | publication shall comply with the Section 508 requirements    |
|      | detailed in 36 CFR part 1194.24 and the functional            |
|      | performance criteria detailed in 36 CFR 1194 Subpart C. In    |
|      | addition, SSA requires conformance to SSA's Accessibility     |
|      | Requirements for **all** video and multi-media deliverables.  |
|      | SSA does not accept text equivalents used to replace speech,  |
|      | and requires captions to be synchronized with speech.         |
+------+---------------------------------------------------------------+
| **1  | **Video and Sound Card Compatibility with Assistive           |
| .3** | Technology**                                                  |
|      |                                                               |
|      | Video and sound cards purchased separately for, or included   |
|      | with, any desktop or portable computer systems shall be       |
|      | compatible with the following Assistive Technologies:         |
|      |                                                               |
|      | -   JAWS screen reading software (Version 9.0);               |
|      |                                                               |
|      | -   MAGIC screen magnification software (Version 11); and     |
|      |                                                               |
|      | -   Dragon Naturally Speaking Professional voice recognition  |
|      |     software (Version 9.5).                                   |
|      |                                                               |
|      | Compatibility shall be determined based on the video/and or   |
|      | sound card's ability to function with all three assistive     |
|      | technology in a manner that does not degrade either the core  |
|      | functionality of the AT or the performance of the AT.         |
|      |                                                               |
|      | For a listing of video and sound cards that are compatible    |
|      | with the JAWS and MAGIC software packages, please refer to    |
|      | Freedom Scientific's web site at                              |
|      | [w                                                            |
|      | ww.freedomscientific.com](http://www.freedomscientific.com/). |
|      |                                                               |
|      | For a listing of video and sound cards that are compatible    |
|      | with Dragon Naturally Speaking Professional, please refer to  |
|      | Nuance's web site at                                          |
|      | [[www.nuance.com/naturall                                     |
|      | yspeaking]{.underline}](../www.nuance.com/naturallyspeaking). |
+------+---------------------------------------------------------------+

+------+---------------------------------------------------------------+
| **1  | **Hardware Devices that Contain Digital Windows**             |
| .4** |                                                               |
|      | -   Any hardware device shall provide an audible response for |
|      |     information displayed in a visual only format (i.e.       |
|      |     digital message window) either through software or        |
|      |     firmware.                                                 |
|      |                                                               |
|      | -   Any hardware digital window that has the capability to    |
|      |     magnify text shall do so for all screens either through   |
|      |     software or firmware.                                     |
|      |                                                               |
|      | -   Any hardware digital window that has the capability to    |
|      |     adjust contrast settings shall provide a range of         |
|      |     contrast levels either through software or firmware.      |
|      |                                                               |
|      | -   Any hardware digital window that has the capability to be |
|      |     tilted for better viewing angles shall provide a range of |
|      |     settings.                                                 |
|      |                                                               |
|      | If digital windows meet the above requirements through        |
|      | software residing on a computer workstation, the software     |
|      | must be "compatible" with                                     |
|      |                                                               |
|      | -   JAWS screen reading software (Version 9.0);               |
|      |                                                               |
|      | -   MAGIC screen magnification software (Version 11); and     |
|      |                                                               |
|      | -   Dragon Naturally Speaking Professional voice recognition  |
|      |     software (Version 9.5).                                   |
|      |                                                               |
|      | Compatibility shall be determined based on the video/and or   |
|      | sound card's ability to function with all three assistive     |
|      | technology in a manner that does not degrade either the core  |
|      | functionality of the AT or the performance of the AT.         |
+------+---------------------------------------------------------------+
| **1  | **Technical Support and Assistance (Hotline)**                |
| .5** |                                                               |
|      | Any technical support, help desks, or other support services  |
|      | provided to SSA shall accommodate the communication needs of  |
|      | end users with disabilities, and shall be provided in one or  |
|      | both of the following options. If both options are provided,  |
|      | each must conform to the accessibility requirements.          |
|      |                                                               |
|      | -   A toll-free telephone number that is accessible to all    |
|      |     Government help desk personnel. This shall include the    |
|      |     availability of TTY access for help desk personnel who    |
|      |     may require assistance for the hearing-impaired. When     |
|      |     this option is provided, it must be available during SSA  |
|      |     working hours (i.e. between 6am Eastern and 6pm Pacific   |
|      |     time).                                                    |
|      |                                                               |
|      | -   An internet-based web page that is accessible to all      |
|      |     Government help desk personnel. This web site shall meet  |
|      |     all of the requirements of Section 508 1194.22.           |
+------+---------------------------------------------------------------+
| **1  | **Training**                                                  |
| .6** |                                                               |
|      | The contractor shall provide training materials that can be   |
|      | used to instruct people with disabilities on how use the EIT  |
|      | solution's accessibility features in an accessible format.    |
+------+---------------------------------------------------------------+
| **1  | **Installation, Configuration & Integration Services**        |
| .7** |                                                               |
|      | If the contractor provides installation, configuration and    |
|      | integration services for commercial EIT solutions or EIT      |
|      | solutions previously developed for other government entities, |
|      | the contractor shall not install, configure or integrate the  |
|      | EIT solution in a way that reduces the existing EIT           |
|      | solution's level of conformance with SSA's accessibility      |
|      | requirements at the time the contract is awarded.             |
+------+---------------------------------------------------------------+

+------+---------------------------------------------------------------+
| **1  | **Maintenance & Replacements**                                |
| .8** |                                                               |
|      | Any updates or replacements to EIT products provided to SSA   |
|      | pursuant to this contract shall be fully accessible with all  |
|      | applicable SSA's accessibility requirements as described      |
|      | above. At a minimum, any updates or replacements to any IT    |
|      | deliverables shall not result in a decrease in accessibility  |
|      | from the EIT solution being maintained or replaced.           |
+------+---------------------------------------------------------------+
| **1  | **Labor Hours**                                               |
| .9** |                                                               |
|      | If the anticipated labor hour deliverable is expected to      |
|      | involve tasks that relate to or require the use of E&IT,      |
|      | delivered labor hours shall include knowledge and             |
|      | capabilities necessary to conform to SSA's Accessibility      |
|      | Requirements.                                                 |
+------+---------------------------------------------------------------+
| **1. | **Equivalent Facilitation**                                   |
| 10** |                                                               |
|      | When a deliverable does not directly conform to the SSA       |
|      | Accessibility Requirements, but provides substantially        |
|      | equivalent or greater access by meeting the functional        |
|      | performance criteria in Subpart C of the Section 508          |
|      | Standards, per Section 1194.31, then it is said to have       |
|      | provided Equivalent Facilitation.                             |
|      |                                                               |
|      | Any approach providing Equivalent Facilitation that serves as |
|      | a replacement to the Assistive Technologies SSA employs (e.g. |
|      | an external speech engine) shall **[NOT]{.underline}** be     |
|      | considered as an acceptable approach to Equivalent            |
|      | Facilitation. For any approach meeting Section 508 Standards  |
|      | using Equivalent Facilitation, the contractor shall be held   |
|      | accountable for maintaining and updating the approach.        |
+------+---------------------------------------------------------------+

**[\
]{.mark}**

# Appendix A: Keystrokes

The following is a list of commonly used Windows and Internet Explorer
(IE) keystrokes. The important issues to note is that application
keystrokes must not conflict with reserved Windows and/or IE keystrokes
and navigation must follow standard Windows navigation and selection
standards. Most conflicts would occur with using the ALT key plus a
keystroke so the IE and Netscape combinations must be avoided. There are
usually not conflicts with the Assistive Technology keystrokes as these
have special modifier keys and also have pass through keys.

Again, the important keyboard usage functionality that is inherent in
windows needs to be retained in the applications. For example navigating
to frames or panes should be with F6. Opening list boxes should be with
ALT + Down Arrow or F4. This is true for software applications and
browser applications including both Sun and Oracle based Java applets. A
user typically does not know what kind of application they are in and
expect to use keystrokes that they are familiar with.

  ---------------------------------------------- ----------- -----------------------
  Windows Keystrokes                                         

  OBJECTIVE                                      METHOD      

  Set focus on a notification                    Windows     
                                                 Key+B       

  View properties for the selected item          ALT+ENTER   

  Open the next menu to the left, or close a     LEFT ARROW  
  submenu                                                    

  Collapse current selection if it\'s expanded,  LEFT ARROW  
  or select parent folder                                    

  Display the items in the active list in a      F4          
  dialog box                                                 

  Refresh the active window                      F5          

  Cycle through screen elements in a window or   F6          
  on the desktop                                             

  Display the top of the active window           HOME        

  Switch MouseKeys on and off                    Left ALT    
                                                 +left SHIFT 
                                                 +NUM LOCK   

  Switch High Contrast on and off                Left ALT    
                                                 +left SHIFT 
                                                 +PRINT      
                                                 SCREEN      

  Open the next menu to the left, or close a     LEFT ARROW  
  submenu                                                    

  Collapse current selection if it\'s expanded,  LEFT ARROW  
  or select parent folder                                    

  Display the items in the active list in a      F4          
  dialog box                                                 

  Refresh the active window                      F5          

  Cycle through screen elements in a window or   F6          
  on the desktop                                             

  Display the top of the active window           HOME        

  Collapse current selection if it\'s expanded,              LEFT ARROW
  or select parent folder                                    

  Display the shortcut menu for the selected                 Menu key
  item                                                       

  Switch ToggleKeys on and off                               NUM LOCK for five
                                                             seconds

  Display all subfolders under the selected                  NUM LOCK+ASTERISK on
  folder                                                     numeric keypad (\*)

  Collapse the selected folder                               NUM LOCK+MINUS SIGN on
                                                             numeric keypad (-)

  Display the contents of the selected folder                NUM LOCK+PLUS SIGN on
                                                             numeric keypad (+)

  Open the next menu to the right, or open a                 RIGHT ARROW
  submenu                                                    

  Display current selection if it\'s collapsed,              RIGHT ARROW
  or select first subfolder                                  
  ---------------------------------------------- ----------- -----------------------

  ---------------------------------------------- -------------- -------- --------------- ----------------------- --
  Windows Keystrokes                                                                                             

  OBJECTIVE                                                     METHOD                                           

  Switch FilterKeys on and off                                                           Right SHIFT for eight   
                                                                                         seconds                 

  Display the items in the active list in a                                              F4                      
  dialog box                                                                                                     

  Refresh the active window                                                              F5                      

  Cycle through screen elements in a window or                                           F6                      
  on the desktop                                                                                                 

  Display the top of the active window                                                   HOME                    

  Switch MouseKeys on and off                                                            Left ALT +left SHIFT    
                                                                                         +NUM LOCK               

  Switch High Contrast on and off                                                        Left ALT +left SHIFT    
                                                                                         +PRINT SCREEN           

  Open the next menu to the left, or close a                                             LEFT ARROW              
  submenu                                                                                                        

  Collapse current selection if it\'s expanded,                                          LEFT ARROW              
  or select parent folder                                                                                        

  Display the shortcut menu for the selected                             Menu key                                
  item                                                                                                           

  Switch ToggleKeys on and off                                           NUM LOCK for                            
                                                                         five seconds                            

  Display all subfolders under the selected                              NUM                                     
  folder                                                                 LOCK+ASTERISK                           
                                                                         on numeric                              
                                                                         keypad (\*)                             

  Collapse the selected folder                                           NUM LOCK+MINUS                          
                                                                         SIGN on numeric                         
                                                                         keypad (-)                              

  Display the contents of the selected folder                            NUM LOCK+PLUS                           
                                                                         SIGN on numeric                         
                                                                         keypad (+)                              

  Open the next menu to the right, or open a                             RIGHT ARROW                             
  submenu                                                                                                        

  Display current selection if it\'s collapsed,                          RIGHT ARROW                             
  or select first subfolder                                                                                      

  Switch FilterKeys on and off                                           Right SHIFT for                         
                                                                         eight seconds                           

  Switch StickyKeys on and off                                           SHIFT five                              
                                                                         times                                   

  Prevent the CD from automatically playing                              SHIFT when you                          
                                                                         insert a CD                             
                                                                         into the CD-ROM                         
                                                                         drive                                   

  Select more than one item in a window or on    SHIFT with any                                                  
  the desktop, or select text within a document  of the arrow                                                    
                                                 keys                                                            

  Delete selected item permanently without       SHIFT+DELETE                                                    
  placing the item in the Recycle Bin                                                                            

  Display the shortcut menu for the selected     SHIFT+F10                                                       
  item                                                                                                           

  Move backward through options in a dialog box  SHIFT+TAB                                                       

  Select or clear the check box if the active    SPACEBAR                                                        
  option is a check box in a dialog box                                                                          

  Move forward through options in a dialog box   TAB                                                             

  Carry out the corresponding command            Underlined                                                      
                                                 letter in a                                                     
                                                 command name                                                    
                                                 on an open                                                      
                                                 menu                                                            

  Display or hide the Start menu                 Windows Key                                                     

  Lock your computer if you are connected to a   Windows Key+ L                                                  
  network domain, or switch users if you are not                                                                 
  connected to a network domain                                                                                  

  Display the System Properties dialog box       Windows                                                         
                                                 Key+BREAK                                                       

  Show the desktop                               Windows Key+D                                                   

  Open My Computer                               Windows Key+E                                                   

  Search for a file or folder                    Windows Key+F                                                   

  Display Windows Help                           Windows Key+F1                                                  

  Minimize all windows                           Windows Key+M                                                   

  Open the Run dialog box                        Windows Key+R                                                   

  Restores minimized windows                     Windows                                                         
                                                 Key+Shift+M                                                     
  ---------------------------------------------- -------------- -------- --------------- ----------------------- --

  ---------------------------------------------- -------------- ---------------- ----------------------- --
  Windows Keystrokes                                                                                     

  OBJECTIVE                                                                      METHOD                  

  Opens Utility Manager                                         Windows Key+U                            

  Displays the properties of the selected object                ALT+Enter                                

  Cycle through items in the order they were                    ALT+ESC                                  
  opened                                                                                                 

  Close the active item, or quit the active                     ALT+F4                                   
  program                                                                                                

  Opens the shortcut menu for the active window                 ALT+SPACEBAR                             

  Display the System menu for the active window                 ALT+SPACEBAR                             

  Switch between open items                                     ALT+TAB                                  

  Carry out the corresponding command or select                 ALT+Underlined                           
  the corresponding option in a dialog box                      letter                                   

  Display the corresponding menu                                ALT+Underlined                           
                                                                letter in a menu                         
                                                                name                                     

  Select a button if the active option is a                     Arrow keys                               
  group of option buttons in a dialog box                                                                

  View the folder one level up in My Computer or                BACKSPACE                                
  Windows Explorer                                                                                       

  Open a folder one level up if a folder is                     BACKSPACE                                
  selected in the Save As or Open dialog box in                                                          
  a dialog box.                                                                                          

  Copy selected item                                            CTRL while                               
                                                                dragging an item                         

  Select all                                                    CTRL+A                                   

  Copy                                                          CTRL+C                                   

  Move the insertion point to the beginning of                  CTRL+DOWN ARROW                          
  the next paragraph                                                                                     

  Display the Start menu                                        CTRL+ESC                                 

  Close the active document in programs that                    CTRL+F4                                  
  allow you to have multiple documents open                                                              
  simultaneously                                                                                         

  Move the insertion point to the beginning of                  CTRL+LEFT ARROW                          
  the previous word                                                                                      

  Move the insertion point to the beginning of                  CTRL+RIGHT ARROW                         
  the next word                                                                                          

  Create shortcut to selected item                              CTRL+SHIFT while                         
                                                                dragging an item                         

  Highlight a block of text                                     CTRL+SHIFT with                          
                                                                any of the arrow                         
                                                                keys                                     

  Move backward through tabs in a dialog box                    CTRL+SHIFT+TAB                           

  Move forward through tabs in a dialog box      CTRL+TAB                                                

  Move the insertion point to the beginning of   CTRL+UP ARROW                                           
  the previous paragraph                                                                                 

  Paste                                          CTRL+V                                                  

  Search for computers                           CTRL+Windows                                            
                                                 Key+F                                                   

  Cut                                            CTRL+X                                                  

  Undo                                           CTRL+Z                                                  

  Delete                                         DELETE                                                  

  Display the bottom of the active window        END                                                     

  Carry out the command for the active option or ENTER                                                   
  button in a dialog box                                                                                 

  Cancel the current task                        ESC                                                     

  Display Help in a dialog box                   F1                                                      

  Activate the menu bar in the active program    F10                                                     

  Rename selected item                           F2                                                      

  Search for a file or folder                    F3                                                      

  Display the Address bar list in My Computer or F4                                                      
  Windows Explorer                                                                                       

  Display the items in the active list in a      F4                                                      
  dialog box                                                                                             
  ---------------------------------------------- -------------- ---------------- ----------------------- --

  ----------------------------------------------- -------- -----------------------
  Windows Keystrokes                                       

  OBJECTIVE                                                METHOD

  Refresh the active window.                      F5       

  Cycle through screen elements in a window or on F6       
  the desktop                                              

  Display the top of the active window            HOME     

  Switch MouseKeys on and off                     Left ALT 
                                                  +left    
                                                  SHIFT    
                                                  +NUM     
                                                  LOCK     

  Switch High Contrast on and off                 Left ALT 
                                                  +left    
                                                  SHIFT    
                                                  +PRINT   
                                                  SCREEN   
  ----------------------------------------------- -------- -----------------------

  ----------------------------------------------- -----------------------
  Internet Explorer                               

  OBJECTIVE                                       METHOD

  Insert the contents of the Clipboard at the     CTRL+V
  selected location                               

  Activate a selected link                        ENTER

  Add \"www.\" to the beginning and \".com\" to   CTRL+ENTER
  the end of the text typed in the Address bar    

  Add the current page to your favorites          CTRL+D

  Change paper, headers and footers, orientation, ALT+U
  and margins for this page                       

  Close Print Preview                             ALT+C

  Close the current window                        CTRL+W

  Copy the selected items to the Clipboard        CTRL+C

  Display a list of addresses you\'ve typed       F4

  Display a list of zoom percentages              ALT+Z

  Display a shortcut menu for a link              SHIFT+F10

  Display Internet Explorer Help, or when in a    F1
  dialog box, display context Help on an item.    

  Display the first page to be printed            ALT+HOME

  Display the last page to be printed             ALT+END

  Display the next page to be printed             ALT+RIGHT ARROW

  Display the previous page to be printed         ALT+LEFT ARROW

  Find on this page                               CTRL+F

  Go to a new location                            CTRL+O or CTRL+L

  Go to the next page                             ALT+RIGHT ARROW

  Go to the previous page                         ALT+LEFT ARROW or
                                                  BACKSPACE

  Go to your Home page                            ALT+HOME

  In the History or Favorites bars, open multiple CTRL+click
  folders                                         

  Move back between frames                        SHIFT+CTRL+TAB or
                                                  SHIFT + F6

  Move back through the items on a Web page, the  SHIFT+TAB
  Address bar, and the Links bar.                 

  Move back through the list of AutoComplete      DOWN ARROW
  matches                                         

  Move forward between frames                     CTRL+TAB or F6

  Move forward through the items on a Web page,   TAB
  the Address bar, and the Links bar              
  ----------------------------------------------- -----------------------

  ---------------------------------------------- ------------------------
  Internet Explorer                              

  OBJECTIVE                                      METHOD

  Move forward through the list of AutoComplete  UP ARROW
  matches                                        

  Move selected item down in the Favorites list  ALT+DOWN ARROW
  in the Organize Favorites dialog box           

  Move selected item up in the Favorites list in ALT+UP ARROW
  the Organize Favorites dialog box              

  Move to the beginning of a document            HOME

  Move to the end of a document                  END

  Open a new window                              CTRL+N

  Open the Favorites bar                         CTRL+I

  Open the History bar                           CTRL+H

  Open the Organize Favorites dialog box         CTRL+B

  Open the Search bar                            CTRL+E

  Print the current page or active frame         CTRL+P

  Refresh the current Web page, even if the time CTRL+F5
  stamp for the Web version and your locally     
  stored version are the same                    

  Refresh the current Web page                   F5 or CTRL+R

  Remove the selected items and copy them to the CTRL+X
  Clipboard                                      

  Save the current page                          CTRL+S

  Scroll toward the beginning of a document in   PAGE UP
  larger increments                              

  Scroll toward the beginning of a document      UP ARROW

  Scroll toward the end of a document in larger  PAGE DOWN
  increments                                     

  Scroll toward the end of a document            DOWN ARROW

  Select all items on the current Web page       CTRL+A

  Select the text in the Address bar             ALT+D

  Set printing options and print the page        ALT+P

  Specify how you want frames to print. This     ALT+F
  option is available only if you are printing a 
  Web page that uses frames                      

  Stop downloading a page                        ESC

  Toggle between full-screen and regular views   F11
  of the browser window                          

  Type the number of the page you want displayed ALT+A

  When in the Address bar, move the cursor left  CTRL+LEFT ARROW
  to the next logical break in the address       
  (period or slash)                              

  When in the Address bar, move the cursor right CTRL+RIGHT ARROW
  to the next logical break in the address       
  (period or slash)                              

  Zoom in                                        ALT+PLUS

  Zoom out                                       ALT+MINUS

                                                 

  General Navigation and Selection               

  OBJECTIVE                                      METHOD

  Navigate through radio buttons                 Arrow key

  Select a radio button                          Space bar or arrow key

  Navigate through check boxes                   TAB

  Select check boxes                             SPACE BAR

  Select contiguous items in a list box          SHIFT + Arrow key

  Select non-contiguous items in a list box      Shift + F8 and Up or
                                                 Down Arrow key and then
                                                 space bar to select or
                                                 se-select the item
  ---------------------------------------------- ------------------------

[^1]: Commonly is defined as keystrokes needed for use outside of the
    tab order

[^2]: Excessive is defined as more than 3 keystrokes

[^3]: "Significant" is defined as information that is absolutely
    necessary in order to productively and accurately fill out
    information on a form.

[^4]: See Appendix A for keyboard usage requirements

[^5]: Excessive, in this instance, implies frames not used for primary
    navigation within an application or web page.

[^6]: Properly tagged means that the document is structured and can be
    accessibility checked using Adobe Acrobat's Accessibility full
    checker.