***Template version***

**[\[Please read the attached memo on "Adapting and Customizing the
Green O&M Manuals for Other Development Projects"\]]{.mark}**

**HEALTHY HOME GUIDE**

for Residents of [\[INSERT Project Name\]]{.mark}

[\[INSERT developer's name\]]{.mark}

**MEMO**

**RE: Adapting and Customizing the Green O&M Manuals for Other
Development Projects**

A *Green Operations & Maintenance Manual for The Plaza Apartments* has
been developed for use by the development's management and maintenance
staff, along with a *Healthy Home Guide* for the project's residents.
Generic Template versions of each of those documents are also available,
to be used as boilerplates for creating other project manuals. The
templates include highlighted notes that are meant to assist other
building owners and property managers in customizing the manuals for
their own projects.

When preparing to use one of the template documents as a model, please
review the entire document in order to identify the content that is or
is not applicable to your own project. The template manuals do not
provide comprehensive information on all building systems and materials,
and the template cannot be used wholesale. Every project is unique and
specific content will inevitably need to be removed, modified, and added
to the template document to make it relevant to your project. The Plaza
Apartments is a nine-story, urban infill building comprised of studio
units for a formerly homeless population. As such, the manual covers
aspects of green O&M that are unique to this population and this type of
housing. For example, The Plaza Apartments do not feature garbage
disposals or a parking lot or garage(s), and residents do not have
yards/landscaping to maintain, so those topics are not addressed in the
template, though they might need to be addressed in other projects'
manuals. Other circumstances to consider are that The Plaza Apartments
residents do not pay their own utility bills, they have non-programmable
thermostats and radiant heaters in their units, and they have a common
laundry room; and the section on preventing and controlling bed bug
infestations may not be relevant for all buildings. Furthermore, the
information provided on local services (such as recycling and hazardous
waste drop-off options, product suppliers, etc.) is specific to San
Francisco and would need to be modified in manuals for projects that are
located in other areas.

To supplement the information provided in the manuals, management and
maintenance staff should also refer to the manufacturer and product
information provided by the project's General Contractor, including
Owner's and Operating Manuals, product specifications, and warranty
information for specific equipment and systems, as well as preventive
maintenance schedules for routine pre- and post-warranty maintenance,
and as-built drawings. The owner, property management, and maintenance
staff should also reference and integrate this manual's green
recommendations into any existing property management and building
maintenance manuals and other key reference documents for this project.

Lastly, please bear in mind that the manual serves as only one part of a
comprehensive Green O&M Plan and Program that should be established for
the project. To implement a successful green O&M program, the manual
must be used in conjunction with other ongoing strategies and
activities, such as:

1)  **On-site trainings** for staff and residents to ensure that the
    best practices are understood and carried out (this manual can be
    used to help guide the training curriculum). Have knowledgeable
    staff and residents educate new staff and residents who arrive. Also
    consider developing incentive programs to encourage the proper
    implementation of best practices.

2)  **Signage**, where it would help to provide reminders or
    clarification on specific green practices, maintenance products to
    use or avoid, or special settings for equipment. (Whether permanent
    or temporary, the signage should be made from green materials, e.g.,
    non-PVC, recycled content materials with low-toxic adhesives.)

3)  **Green procurement/purchasing policies and service contracts**
    (e.g., for vendors/suppliers of cleaning supplies, paper goods,
    fluorescent lamps, paint and adhesives).

4)  **Ongoing monitoring and commissioning of all building systems**,
    and adjustment of settings and controls, to ensure that systems are
    operating as intended and at optimized efficiency.

It would be beneficial to designate a member of the on-site management
staff as the point person in charge of monitoring and coordinating all
of the development's green operations and maintenance activities.

**Healthy Home Guide**

for Residents of [\[Project Name\]]{.mark}

[\[Cover page and document to be formatted and designed by a graphic
designer, prior to printing and distribution. Images could be
added.\]]{.mark}

[\[Notes and items that might need to modified or customized are
inserted in brackets and/or highlighted in yellow throughout. Review and
address or remove these notes prior to the final printing.\]]{.mark}

This document is based on a guide that was prepared by M. Landman
Communications & Consulting on behalf of Enterprise Community Partners,
for The Plaza Apartments in San Francisco.

The parties involved in the funding or creation of this manual make no
representations or warranties with respect to the contents and
specifically disclaim any implied warranties or fitness for any
particular purpose. No endorsement of named products is intended, nor is
criticism implied of products that are not mentioned. Enterprise
reserves the right to revise this manual without obligation to notify
any person of such revision.

[\[OR INSERT OTHER DISCLAIMER LANGUAGE\]]{.mark}

[\[Insert publication date\]]{.mark}

**Healthy Home Guide**

TABLE OF CONTENTS

Introduction

**How to Keep Your Home Clean and Healthy**

A.  Housekeeping and Cleaning

B.  Trash and Recycling

C.  Pest Control

D.  Smoking Policy

    **How to Save Energy and Water**

APPENDIX

-   Green Materials and Systems [in \[Project Name\]]{.mark}

-   Resources for More Information on Green Housing

-   [*Recycling Collection* sheet]{.mark}

-   [Transit Map]{.mark}

[]{.mark}

[\[Review and adjust all page numbers once the guide has been finalized,
formatted and designed.\]]{.mark}

**Introduction**

Welcome to [\[Project Name\]!]{.mark}

[\[Insert some general information on the project and its sustainability
goals, achievements, benefits, etc. For an example, see The Plaza
Apartments' Healthy Home Guide introduction.\]]{.mark}

To keep the [building]{.mark} healthy and to conserve natural resources,
it is important that residents (and maintenance staff) clean, maintain,
and operate the building using green and healthy products and practices.
This guide is meant to help residents do that. It presents some of the
things that you can do to keep your home environment clean, green, and
healthy. Many of these things are easy to do, and all of them are worth
the time and effort.

We hope that you will use this guide and we hope that it will help you
to maintain an enjoyable living environment at [\[Project
Name\].]{.mark}

*[In addition to this guide, you should also have owner's manuals for
the appliances in your apartment; please refer to those manuals for
information on maintaining your appliances. If you do not have those
manuals, request them from a building manager. And if anything breaks in
your apartment, or if you need some other type of maintenance or repair
help, please go to the Front Desk to request help from the building's
maintenance or housekeeping staff.]{.mark}*

**How to Keep Your Home Clean and Healthy**

This part of the manual includes sections on housekeeping and cleaning,
trash and recycling, pest control, and the building's smoking policy.

*A. HOUSEKEEPING AND CLEANING*

It's important to take care of your home, to keep it clean and
pest-free, and to clean it using safe products, in order to help protect
your health and maintain a pleasant living environment. Here are some
recommendations on general housekeeping practices, cleaning products,
and clothes cleaning.

**General Housekeeping Tips**

-   Sweep the floors of your apartment regularly (preferably at least
    once a week), and mop the hard surface flooring whenever it starts
    to get dirty or sticky.

-   Vacuum the carpet regularly. Dirt and dust get trapped in carpet,
    and they can trigger allergy symptoms and asthma. [(You can borrow a
    vacuum by going to the front desk, where there is a sign-out log.
    The building's housekeeping staff might also be able to loan out
    other types of cleaning equipment to you if needed.)]{.mark}

-   Wash any dirty dishes daily and clean kitchen surfaces with a damp
    cloth whenever they are dirty.

-   If water or any liquid is spilled on the carpet, sop it up
    immediately with a dry towel or rag. Mildew and mold can develop in
    carpeting that stays wet too long.

-   Wipe up any puddles of water from your bathroom or kitchen floor.

-   If your toilet overflows and you can't get it to stop, report it to
    maintenance staff immediately.

-   If you see discoloration on surfaces (white, orange, green, brown,
    or black), see cracked or discolored grout, or smell a musty odor,
    it might be mold or mildew. Clean the areas with baking soda or
    borax. If the discoloration does not go away or gets worse, notify
    the building maintenance/management staff, as mold can cause serious
    health problems if it is not addressed.

-   Open [the window]{.mark} whenever there are odors, cigarette smoke,
    fumes from cleaning products or other chemicals, or excess moisture
    in your apartment. Also use a fan to help air out the room.

-   When you are using your stove, turn on the rangehood fan if the
    cooking is creating any smoke or odors.

-   Clean the grease filter on your stove's rangehood when any grease
    builds up; if you have questions about how to clean the grease
    filter, please ask the Housekeeping or Maintenance staff.

-   Don't use bristly brushes or other abrasive products when cleaning,
    as they can leave scratch marks.

-   Throw out and replace used sponges and cloths/rags if they're dirty
    or smelly.

-   When using a cleaning product, read its label and follow the
    instructions for using and storing the product.

-   Don't mix different cleaning products together (unless specifically
    recommended or unless they are benign, non-reactive, non-toxic
    substances).

-   If you need to dispose of a container of a chemical cleaning product
    that is not completely used up, it should be taken to the city's
    hazardous waste facility. (See the next section on Trash and
    Recycling for more information on hazardous materials disposal.)

-   Glues, adhesives, paints, and other household products often contain
    volatile organic compounds (VOCs), which contribute to indoor air
    pollution (as well as to outdoor smog). Try to choose products that
    are labeled as "low-VOC" or "non-toxic," whenever possible.

-   [\[Add info on selecting low-VOC paints if residents might paint
    their own units.\]]{.mark}

[]{.mark}

**Cleaning Products**

Cleaning your home is important because it helps remove harmful
contaminants, such as mold and bacteria. But many conventional cleaning
products can also cause health problems. The use of toxic cleaning
products can be a particular problem for people who have health
conditions such as asthma or allergies or who have chemical
sensitivities or weak immune systems. Some cleaning products can cause
headaches, dizziness, skin irritation, respiratory irritation and
asthma, eye irritation or worse; some contain cancer-causing substances,
reproductive toxins, central nervous system toxins, and endocrine
system/hormone disruptors.

Fortunately, many alternative, non-toxic cleaning products are now
available. And you can find some good, inexpensive products that aren't
even located in the cleaning products aisle at the store. Some very
basic and multi-purpose household substances can be used as safe and
effective alternative cleaning solutions for most household cleaning
jobs; these substances include **baking soda, white vinegar, lemon
juice,** and **salt,** as well as **hydrogen peroxide** and **borax.**
Borax and baking soda are especially versatile household products; they
can be used for a variety of purposes. For example, baking soda will
clean and deodorize all kitchen and bathroom surfaces (just dissolve a
few tablespoons in some warm water, or use the baking soda directly on a
damp sponge). A combination of baking soda, hot water, and vinegar can
clear drains. And borax, baking soda, or hydrogen peroxide can remove
stains and mildew. Alternatively, using a mild soap (like **dishwashing
detergent or a liquid/Castile soap**) with some water will clean most
surfaces adequately.

Here is one recipe for a non-toxic, all-purpose cleaner (for cleaning
countertops, floors, walls, etc.); but these ingredients can be used
separately, as well:

> 1 quart warm water
>
> 1 teaspoon liquid soap
>
> 1 teaspoon borax
>
> ½ cup undiluted white vinegar
>
> Mix ingredients and store in a spray bottle.

If you're selecting a more conventional cleaning product (from the
cleaning products aisle) at the store, look for products that are
labeled as **non-toxic, low VOC** or **zero VOC,** and/or
**biodegradable**. Also look for unscented products (some people are
allergic to certain fragrances) and products with recyclable
packaging/containers.

*Products to avoid:*

Avoid the use of chlorine bleach unless it's absolutely necessary to use
such a strong disinfectant. Hydrogen peroxide is a good alternative to
chlorine bleach. *Never* use undiluted chlorine bleach or ammonia; both
of these can cause major respiratory irritation. Also avoid most
"anti-bacterial" and "anti-microbial" products; use of such products can
cause germs to become resistant to antibiotics.

Read product labels, including the small print. As a general rule, you
should avoid all products that are labeled "Danger---Poison." (Products
with "Warning" labels are also dangerous, but less so, and products
labeled with "Caution" are the least harmful of the three, though they
can still be hazardous.) Also avoid products that are labeled as
"Corrosive," "Severely Irritating," "Highly Flammable," or "Highly
Combustible." And avoid aerosols when possible; they often contain
substances that are flammable and that can contribute to indoor air
quality problems.

Avoid using most "air freshener" products, especially if their labels
say that they contain para-dichlorobenzene. Ingredients like this can
cause headaches and other health problems. Also avoid using mothballs;
instead, store wool items in plastic bags or airtight containers, and if
there is a moth problem, you can kill the moth eggs by washing the
affected garments in hot water or putting them in the freezer for a few
days.

**Clothes Cleaning**

The building's laundry room is located [\[INSERT info\].]{.mark}

[Before you move into your new apartment, you should wash all of your
clothes (and any bedding or other fabrics you're bringing). If the items
are quite dirty, choose the hot water setting on the washing machine, to
kill germs. Once you've moved in, wash your clothes and bedding
regularly: either whenever you are starting to run out of clean clothes
to wear or whenever you have a full load of dirty laundry to clean,
whichever comes first.]{.mark} When your laundry items are only slightly
dirty, you can select the cold or warm water setting (this saves
energy).

Choose a laundry detergent that is labeled as **phosphate-free,
biodegradable,** and/or **non-toxic**. (Also consider selecting an
unscented product.) Such products include borax and Arm & Hammer's
Washing Soda. Only a small amount of detergent is necessary; do not use
more than the amount that is recommended in the instructions on the
box/container.

When you are done drying your clothes, please clean the lint out of the
dryer's lint filter. This will help the dryer work better for the next
person who uses it (and it also prevents the lint from becoming a fire
hazard).

*B. TRASH AND RECYCLING*

[Your apartment should have a small blue recycling can, along with a
trash can.]{.mark} Please put all recyclable materials into the blue
can, separated from the trash. Before putting recyclable bottles and
cans into a blue bin, please **rinse** **them out** with water, so that
they don't attract pests.

[There is a trash room on every floor of the building. Empty the
contents of your recycling can into the hallway trash room's recycling
bin (and your trash can's contents into the trash bin in the trash
room)]{.mark} at least once a week, or every evening if there are any
pests in your apartment. You should wash out your recycling can and
trash can as often as is necessary to remove sticky residues that might
attract pests.

The materials that can be recycled [within San Francisco]{.mark} are:

-   **Paper**: All types, including newspaper, cardboard (unwaxed),
    paperboard (e.g., cereal boxes without the lining bag), office
    paper, envelopes (plastic windows OK), junk mail, magazines and
    catalogs, milk cartons, paper egg cartons, phonebooks, wrapping
    paper, etc.

-   **Aluminum** cans and foil

-   **Glass** bottles and jars

-   **Plastic** **bottles** (#1 through 7)

-   **Plastic tubs** and lids (#2, 4, and 5 only*: check the number on
    the bottom)*

-   **Spray cans** (empty)

-   **Tin** (steel) cans

Materials that ***cannot*** be recycled include: juice boxes, light
bulbs, plastic bags, styrofoam, ceramic dishes, coat hangers, waxed
cardboard, mirrors, and window glass. Do not put these types of items or
any trash into recycling bins.

All of the recyclables listed above can be put into any recycling bin in
the building; the items do not need to be separated according to the
different types of recyclable materials. They just need to be kept
separate from garbage.

[Check out the *Recycling Collection* sheet that is in the Appendix at
the back of this guide; the sheet includes pictures of the various types
of recyclable materials.]{.mark}

**Hazardous Waste Disposal**

Hazardous waste materials may not be thrown in the garbage. They must be
dropped off at the appropriate city facility for safe disposal or
recycling, so that they don't contribute to the contamination of the
air, water, or soil.

Hazardous waste materials include:

-   chemical cleaning supplies

-   batteries (all types)

-   fluorescent lamps/light bulbs

-   paint, paint thinners, primers, stains and other finishes

-   toxic glues and adhesives

-   medical/biohazard waste (including needles)

-   pesticides, herbicides, chemical fertilizer

-   computers, TVs, and other electronic equipment

-   printer/copier ink/toner

-   used motor oil

-   compressed gases

[Cole Hardware accepts and recycles paint, batteries, and fluorescent
light bulbs. Their store that's closest to this building is the **Cole
Fox Hardware** at 70 4^th^ St. (near Market St*.). *]{.mark}

***[\[MODIFY BASED ON THE LOCATION OF THE DEVELOPMENT.\]]{.mark}***

[]{.mark}

[These and most other hazardous materials can also be dropped off at the
SF Recycling & Disposal facility on Tunnel Ave. For more information,
please **call** **554-4333, 330-1425,** or **330-1400**. If you have
hazardous materials to dispose of and cannot arrange to drop them off at
this facility, let a building manager know. A staff member might be able
to drop the items off for you, along with the building's maintenance
materials.]{.mark}

*C. PEST CONTROL*

It is important to keep your apartment free of pests (such as
cockroaches, rodents, etc.), as pests can carry disease. If you find
bugs, ants, rodents, or other pests in your apartment, report it to the
building's maintenance staff right away.

Please do not use toxic pesticide products, such as Raid spray. Most
pesticides are poisons, and they are often poisonous to humans, as well
as to pests. Studies have linked some pesticides to cancer, birth
defects, neurological disorders, and immune system disorders, as well as
allergies. Pesticides should only be used as a last resort and in very
small amounts. As a general rule, avoid products that are labeled
"Danger---Poison." If ants are in your apartment, try sprinkling borax
where they are coming in; ants do not like boric acid. If you decide
that you must use some chemical pest control products, consider using
only baits (for cockroaches and ants). And for rodents, traps should be
used rather than poisons; building [management staff should be able to
help you with these issues.]{.mark}

But the best strategy is to keep pests from coming into your apartment
in the first place, rather than having to get rid of them later. Many
pests are attracted by grease, sweets, other types of food, and standing
water. If your apartment is clean and dry, it isn't likely that pests
will want to live there. The following are some specific steps that you
can take to keep pests from finding food, water, or hiding places in
your apartment.

> **Pest Prevention Tips**

-   Clean up any open, unsealed food, crumbs (wrap and seal any leftover
    food and put it in the refrigerator, or in a cabinet if tightly
    sealed).

-   Do not leave dirty dishes out overnight.

-   Clean up spills or sticky substances from all floors and surfaces.

-   Keep your kitchen clean (counters, cabinets, sink, floors, stove,
    microwave, etc.); be sure to clean up any grease with soapy water,
    and dry off any wet areas.

-   Sweep, mop, and vacuum regularly.

-   Rinse bottles, cans, and containers before putting them in the
    recycling bins. Clean out the recycling bins to remove sticky
    residues.

-   Take your garbage and recyclables to the trash room at least once a
    week (or every evening, if there are any pests in your apartment).

-   Minimize clutter and paper piles that can provide hiding places for
    pests.

-   If you notice any water leaks or moisture-damaged materials in your
    apartment, report the issue to building maintenance staff
    immediately.

> []{.mark}

[]{.mark}

**[Bed Bug Prevention and Control]{.mark}**

"Bed bugs" are small, nocturnal insects that feed on blood. They are
about 1/4-inch long and 1/8-inch wide. They have flat, reddish-brown
bodies with six legs, and after feeding, they become round and red. They
give off a sweet, musty odor. Their eggs are white and very small, and
their excrement appears as tiny brown or black spots. Bed bugs are
typically found on mattresses, box springs and bed frames, clothing,
bedding, furniture, or any dark cracks, seams, or crevices in walls or
floors. They can travel through water pipes, wall voids, and ducts, and
can spread from room to room. Some people who are bitten by them get
itchy welts on their skin.

It is critical to prevent bed bugs from being brought into the building.
Here are some rules for prevention, as well as tips for getting rid of
them if they do appear.

[Preventing the Introduction of Bed Bugs]{.underline}

-   [Before you move in and bring clothing and bedding into your new
    apartment, wash the items in hot, soapy water and dry them on the
    hottest dryer setting. Freezing the materials (at less than 0
    degrees for several days) is also known to kill bed bugs; ask
    building management whether this is an option.]{.mark}

-   [When bedding is brought into the building for washing or is removed
    from your unit, seal the items (e.g., sheets, blankets, pillows, and
    pillow cases) in a plastic bag before transporting them into or
    through the building, to avoid spreading the infestation to other
    areas.]{.mark}

-   [Used mattresses and bed frames are not allowed into the building,
    unless property managers are certain that they do not harbor bed
    bugs.]{.mark}

-   [The mattress provided in your unit is encased in a permanent
    plastic covering, to prevent bug infestations. If you notice that
    the plastic covering is torn, please notify the building management
    staff.]{.mark}

-   Eliminate excess clutter (particularly near beds and clothes), to
    reduce the number of places where the bugs can hide.

[Getting Rid of Bed Bugs]{.underline}

-   Wash any infested bedding or clothing with hot, soapy water and dry
    it on the hottest dryer setting. [(Or the owner or building manager
    might freeze the materials at less than 0 degrees for several
    days.)]{.mark}

-   Use hot, soapy water or rubbing alcohol to wipe surfaces where the
    bugs are living.

-   Vacuum cracks, crevices, and other hiding places in walls, floors,
    and furniture where adult bed bugs or eggs are found. Dispose of the
    vacuum contents in a sealed trash bag.

-   If a mattress with bed bugs on it is torn and/or infested, it will
    probably need to be thrown out, as the bugs can live inside the
    mattress where they can't be reached. Do not treat mattresses with
    insecticides (unless building managers can verify that the treatment
    is non-toxic to humans).

-   Eliminate excess clutter (particularly near beds and clothes), to
    reduce the number of places where the bugs can hide.

-   Have building maintenance staff seal up any cracks where the bugs
    are living.

*D. SMOKING POLICY*

[Smoking is not allowed in any of the common areas of the building; it
is only allowed in apartment units or outside the building. If you smoke
outside, please do not stand near the doors to the building or near any
open windows.]{.mark}

[]{.mark}

If you smoke, please use an ashtray and throw away the butts. Do not let
cigarettes or cigarette butts burn the counters, floors, carpets, or
other surfaces in your apartment, and please do not drop cigarette butts
on the walkways or sidewalks outside. Thank you.

[]{.mark}

[]{.mark}

[]{.mark}

**How to Save Energy and Water**

Conserving energy and water resources benefits the environment in a
variety of ways. For example, using less electricity reduces power
plants emissions (from burning fossil fuels), which reduces air and
water pollution, and that helps protect everyone's health.

[In addition, the less energy and water that is used in the building,
the less money the building owner will have to pay for these utilities.
And the more money the owner saves on utility bills, the more funding
will be available to support services and programs that could benefit
you and the other residents of the building.]{.mark}

***[\[Modify this paragraph if residents pay their own utility
bills.\]]{.mark}***

**Saving Energy**

LIGHTS

-   Turn off lights (and any electronic equipment) whenever you're
    leaving your apartment or when you do not need them to be on.

-   [When the light bulbs burn out in your apartment, notify building
    staff; they will provide energy-efficient replacement bulbs for you.
    Be careful not to break the fluorescent bulbs; they contain small
    amounts of mercury, which is a hazardous substance. Do not throw
    away fluorescent light bulbs; the building's staff should take them
    to the city's hazardous waste facility (or they can be taken to Cole
    Hardware) for proper disposal.]{.mark}

-   If you are going to bring lamp(s) into your apartment, avoid using
    halogen lamps. Not only are halogen lamps major energy wasters, but
    they also pose a significant fire hazard.

HEAT

-   [Make sure that the temperature in your apartment is comfortable and
    the heater is not set too high. During cool months, usually the
    highest temperature that a thermostat needs to be set for is about
    68-69 degrees, and it should be set at a lower temperature or turned
    off when you are not at home, during warm times of the year, and at
    night. If the building temperature is too hot or cold (or if your
    heater will not turn off), notify the building management.]{.mark}

-   [Do not leave the heat on when you have the window open, or open the
    window when you have the heat on (unless you just need to open the
    window while smoking or to air out the room for a short time).
    Heating and cooling the room at the same time wastes energy.]{.mark}

-   [Keep your heater clean and dusted.]{.mark}

-   [Do not place furniture next to the heater, as that can block the
    heat from entering the rest of the room.]{.mark}

[]{.mark}

OTHER

-   Clean the dust off of your refrigerator coils twice a year. (Remove
    the grill at the bottom of the refrigerator and clean the coils in
    front and back; pull the refrigerator out to sweep and dust behind
    it.) If you would like to be shown how to do this or if your
    refrigerator is not working properly, contact building maintenance
    staff.

-   [In the laundry room,]{.mark} clean out lint from dryer lint filters
    before or after each load of laundry. This helps the machines run
    more efficiently and prevents the lint from becoming a fire hazard.

**Saving Water**

-   When using a sink or the shower, don't run the faucet longer than is
    necessary for your task. When you turn a faucet off, make sure that
    it is all the way off.

-   If you hear the sound of dripping or trickling water in your
    apartment or notice that your faucets are leaking or your toilet is
    running (too long after it has been flushed) and you can't get it to
    stop, notify the building's maintenance staff right away so that
    they can fix the leak.

-   Try not to take really long showers; keep shower time under 10-15
    minutes.

-   When using a clothes washer, try to clean fairly full loads, when
    possible [(or select a light-load setting for small loads, to use
    less water than would be used for a full load, if that's an option
    on the washing machine).]{.mark}

[]{.mark}

**APPENDIX**

TABLE OF CONTENTS

-   **Green Materials and Systems [in \[Project Name\]]{.mark}**

-   **Resources for More Information on Green Housing**

-   **[Recycling Collection Sheet from the city and county of San
    Francisco]{.mark}**

-   **[\[Location Name\] Transit Map]{.mark}**

**Green Materials and Systems [in \[Project Name\]]{.mark}**

(partial list)

This is a summary list of some of the green materials, finishes,
furnishings, systems, equipment, and appliances that are featured [in
\[Project Name\].]{.mark}

[In the apartment units]{.underline}

-   Cabinets: [\[List type(s) of green materials used\]]{.mark}

-   Carpet:

-   Flooring:

-   Furniture:

-   Paint:

-   Refrigerator:

-   Showerhead:

-   Toilet:

-   [\[ETC.\]]{.mark}

[]{.mark}

[In other parts of the building]{.underline}

-   Adhesives and sealants: Low-VOC

-   Carpet:

-   Flooring:

-   Insulation:

-   Irrigation system:

-   Lighting:

-   Paint: No-VOC, low-odor

-   [Reception desk:]{.mark}

-   Roof:

-   [Solar energy system:]{.mark}

-   Windows:

**Resources for More Information on Green Housing**

Green Communities

[www.greencommunitiesonline.com](http://www.greencommunitiesonline.com/)

Enterprise Community Partners

[www.enterprisecommunity.org](http://www.enterprisecommunity.org/)

[San Francisco Redevelopment Agency]{.mark}

[www.sfgov.org/sfra](http://www.sfgov.org/sfra)

[San Francisco Department of the Environment]{.mark}

[www.sfenvironment.org](http://www.sfenvironment.org/)

[San Francisco Mayor's Office of Housing]{.mark}

[www.sfgov.org/moh](http://www.sfgov.org/moh)

Green Affordable Housing Coalition

[www.greenaffordablehousing.org](http://www.greenaffordablehousing.org/)

Build It Green

[www.builditgreen.org](http://www.builditgreen.org/)

U.S. Green Building Council

[www.usgbc.org](http://www.usgbc.org/)

Building Green

[www.buildinggreen.com](http://www.buildinggreen.com/)

**[Recycling Collection sheet from the City and County of San
Francisco]{.mark}**

[]{.mark}

![](media/image1.png){width="5.398611111111111in"
height="8.368055555555555in"}

[]{.mark}

**[MUNI]{.mark} Transit Map**

[Below is a copy of a MUNI]{.mark} map showing all bus and streetcar
routes in the downtown area. For questions about MUNI service, call
673-6864.

If you have questions about other local transit options, including van
options for handicapped-accessible transit, please ask the on-site
support staff for assistance. And for MUNI's Accessible Services
information line [for seniors and persons with disabilities]{.mark},
call 701-4485.

![](media/image2.png){width="4.309027777777778in"
height="5.623611111111111in"}