**BLM National Web Conference**

Wednesday, October 7

Afternoon Session

**A Telecast Originating from**

**the BLM National Training Center**

**October 7-9, 1998**

This transcript is from the closed-captioning file produced during the
telecast.

It may contain errors and omissions in transcription.

Session One: Collaborative Computing

Edward Kinney, U. S. Department of the Treasury

Dr. Judy Boggess, Cornell University

Hamilton: All Right. What I Would like to Do at this Point Is Introduce
the Leader of Our Planning Team for this Conference. She\'s Been Working
and Guiding Us and Leading Us Here over the Last Seven to Eight Months.
I Couldn\'t Begin to Describe to You How Many Agendas That We\'ve Gone
Through and All the Work She Has Had to Do Back in the Washington Office
and All the Changes That Had to Be Made, Some of the Funding Problems
We\'ve Had since We Did this Going into a New Fiscal Year. That Made it
Particularly Challenging. She\'s a Very Patient Individual. She\'s Been
Very Patient with Us. She Told Me Earlier Today That This Will Be the
Final Agenda Here this Week. We Probably Won\'t Replicate this Agenda
Again During Her Lifetime. That\'s a Pretty Fair Assessment. Please Join
Me in Welcoming Yvonne Kinney. Yvonne?

I Want to Thank Everyone Here. I Hope You Have Enjoyed the Conference
Thus Far. This Is Our First Session of the Agenda. In Order to Take
Advantage of The Use of Web Technology, We Have One of the Key Leaders
in The Government with Us Today, Ed Kinney from the Treasury Department
in Washington Will Show and Share How We Can Collaborate as the Director
Said In Making the Connections Using Lotus Notes for Web Technology.
Edward Kinney Has Worked with Various Government Agencies, the Veterans
Administration, Irs and Now He\'s Working with the Treasury Department.
At the Department of Treasury, He Is the Assistant Director of Program
Management, Strategic Planning in the Office of Corporate Systems
Management, Responsible for a Number of Program Initiatives, Including
The Treasury Communications Systems Network. His Topic Today Will Be
Collaborating Computing, Impact Of Intranet on Organizational
Communication and Culture and Hopefully He Can Share a Lot of The
Information Here. He Does Have a Booth over in the Exhibit Hall That We
Can Look at And Use Some of the Applications For the Bureau. Edward
Kinney.

Edward Kinney
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Thank You, Yvonne. Good Afternoon, Everyone. Very Appreciative of the
Opportunity to Come Here and Share Challenges the Treasury Department
Has Faced, Some of The Things We Have Accomplished And I Am Certainly
Going to Talk About the Use of Web Technology. Much of What I Have Heard
this Afternoon Has Focused on Internet Presence and Using Web
Technology. I Am Going to Talk a Bit More About Intranet, Extranet and
the Impact of Those Technologies, Those Utilizations of Web in Affecting
Cultural Change. When Yvonne Called Me with the Same Last Name I Thought
I Was Going Through a Family Search And Sister I Never Knew I Had Had
Found Me. But, Again, I Do Appreciate the Opportunity to Come and Talk
With You Folks Today. I Also Applaud the Leadership That BLM Is Taking
in Pulling You All Together. I Applaud Your Participation, Because
Clearly this Is an Information Revolution the Web Is Enabling, and If We
Don\'t Get In Front of it as I.t.professional or Business Partners with
the I.t. Community, It\'s Going to Run Away from Us. We Will Have
Overduplication and A Delayed Use of Technology. Some of the Things I
Will Talk About Today. Certainly Collaboration, the Use Of Technology,
the ‑‑ the Rapid Evolution of this Technology and The Future Potential
Is Something That We\'ve Experienced At Treasury. We Have Come Through a
Full Time Line of Frustration, of Applied Use, of Really Tuning an
Architecture‑based Infrastructure So We Can Actually Deploy Web
Technology. By Means of Context, as Yvonne Stated, I Work in the Cio
Organization. Jim, Who Reports Directly to Secretary Ruben as a Chief
Information Officer. I Also Have the Responsibility For the Treasury
Communications Network, Which Is a Worldwide Network, Largest Outside
the Department of Defense. On That Network We Are Allowed To Provide Web
Presence. That Network Serves 170,000 Users in 6300 Locations over
10,000 Circuits. You Have to Have a Well‑established Infrastructure To
Really Achieve the Business Goals of Using Web Technology. The Context
of this Organization Clearly Is the I.t. Professional. We Have Our Own
Missions and Responsibilities to Make Sure We Effectively Use Enabling
Technology, Cost Effectively in Working with the Business Partners. That
the Key Message Here. I Will Talk about What We Established a Web
Steering Committee, Where We as I.t. Professional Brings to the Table
Working with Business Professionals What Can Be Accomplished with Web
Technology. We Have the Same Organizational Functions, Challenges, Any
Organization Has. We Have to Establish Policy, Enable Technology, Plan
for Budget, Apply Technology, Manage It Once It\'s Deployed, Plan for
Its Replacement with Emerging Technology, All the Things You See Listed
Here. But One of the Real Things We Have to Continue to Remind Ours
Selves of as I.t. Professionals Is Why Are We Doing Technology. Not Just
Because It\'s There, but To Enable Better Business Process. The Npr
Initiative, Cost less And Works Better, Is Certainly What Web Can Do for
Us All, Whether It\'s on the Internet, on The Intranet or Through
Controlled Web Access Through Extranet, Which I Will Talk About. We Have
Traditional Workplace Tools Just like You Have, Telephone, Fax,
Stand‑alone Pcs, Networked Pcs, Voice Messaging Systems. These Are All
Traditional Technologies We Have Tried to Pull Together and Deploy
Across The Organization over the Last 10, 15 Years but They Are
Stand‑alone Technologies. They Don\'t Fully Integrate. They Cause
Reentry of Data. These Things Clearly Have to Be Pulled Together. It\'s
Too Time Consuming for the Demands We Have upon Ourselves To Make All
this Work. As I Said, Time. The Expense of Money, the Energy It Takes,
the Continuity and the Lack of Integration Between These Manual
Processes Urges Us To Come up with Better Use, Better Utilization of the
Kinds Of Tools That Weren\'t Here Just Four Years Ago. I Can Remember
the First Time I Started to Hear about Web Technology Four Years Ago.
Can I Remember Three Years Ago Going on the Internet and Finding
Nasa.gov to Help My Daughter Do a Project. I Can Remember a Few Days Ago
And Finding Policy Statements That Helps Me Do My Job Today. Things That
Weren\'t There Months Ago or Weeks Ago. But Achieving More with less
Means Communicating with Our Colleagues. Both Within the Organization
and External to the Organization. Coordinating the Mission‑critical
Processes. Letting People Know What\'s Happening. How Many Times in Your
Career Have You Said, \"Boy, If I Just Knew That Was Going on over
There, I Could Have Got on Board With That, or I Wouldn\'t Be
Duplicating Witness My Budget.\" The Web Allows Information
Dissemination in a Way That Has No Precedence. The Collaboration and
Teams I Am Going to Talk a Bit More and I Hope to Invite Questions That
Really We\'re Experiencing a Cultural Shift. We Have Organizations That
Have Their Own Mission, a Lot of Hard Work Going On, but Because of That
Distraction, Because of That Heads‑down Effort, You Don\'t Always Know
What\'s Going On in the Organization. When You Come into a Setting Like
a Web Steering Committee or Look at Someone Else\'s Web Page, You Start
Finding out There\'s a Lot of Work Going on and We Start Pulling People
Toward Each Other, Start Converging on Sharing Resources and Ideas like
We\'re Doing Today. That Cultural Change Is the Essence of What We\'re
Trying to Accomplish with Information Management. Not Just Business
Accomplishment, but We\'re Trying To Get People to Work Together, To
Collaborate, to Participate. Again, It\'s the Physical Aspects, Having
the Technical Infrastructure, but It\'s Also The Political Aspects of
Moving Away from Organizational Competition for Limited Budget And
Limited Resources and Moving Toward Each Other to Use the Same
Templates, or the Same Ideas, or the Same Well‑proven Usability Tested
Web Presence. In the Course ‑‑ of Course, Train Something a Big Aspect
That We Have to Be Sure to Consider. There\'s a Lot of Deployment of
Technology, but it Does No Good To Throw it over the Fence If People
Don\'t Know How to Use It. When We Look at the Information Evolution,
What Could Be Really Called the Information Revolution, as I Said a Few
Minutes Ago, There\'s Been an Incredible Pace Ovary Sent Years And It\'s
Going to Keep on Going. In 1995, it Was Information Dissemination,
Making Information Available. We\'re Passing E‑mail Messages Around.
They Didn\'t Really Bond Well With Word Processing. You Couldn\'t Really
Carry a Spreadsheet with Them Yet, but You Were Able to Send an E‑mail
Text Message to Someone. Simple Collaboration, a Few Years Later, People
Started Getting Better Quality E‑mail, Started Seeing a Document
Attached to an E‑mail Message, Maybe Even an Image Attached and Started
Giving People a Better Feel What Was Occurring in the Organization. Then
We Started Having Chat Rooms and Interactive Applications. Now with a
We\'re Really See Something the Need to Refine a More Intuitive Use of
Technology, Something That When You Look at a Screen it Makes a Lot of
Sense to You What\'s on That Screen, What Information Is There, How
Immediately You Can Go to What You\'re Looking For, Some of the Same
Things the Panel Was Talking about Earlier. The Use and Reuse of the
Same Mechanism. At a Department Level, at the Treasury, We Have 14
Bureaus, Internal Revenue Service, Customs, Secret Service a Lot of
Different Missions. But the Reuse of the Basic Template Allows Anyone on
Either The Internet or Intranet to Come To the Treasury Department and
Be Able to Navigate Amongst Those Four Different Missions in A
Consistent Way, Be Able to Find out What the Latest Information Is,
Where That Is, How to Search Information on a Site Regardless of the
Bureau. The Point There about Push Technology, If You\'re Not Familiar
with Push, There\'s Been A Tremendous Value That We\'ve Experienced in
Pulling Through Commercial Subscription Information from the Internet.
Not Going out and Polling It, But Having it Set up Through Profiles That
the Information Is Pushed to Us. Of Course, the Commissioner of The
Internal Revenue Service Wants to Know What\'s out There In the Media
about the Internal Revenue Service. Why Have a Staff Go out Searching
for That like You Would Have to Have Three Years Ago. Today Can You
Subscribe and One Time Have Pushed to You from the Internet Everything
That\'s in The Media, All the Major 200, 300 Different Sources, What\'s
in There, What\'s out There in the Committee Right Now about Irs And
Bring That Right to the Desktop of the Commissioner of The Irs or
Whoever Through Profiles. So Push Technology Is the next Step, Keeping
the Efficiencies, Where You Don\'t Go out and Search for Information.
You Fill out a Profile and Information Comes to You. Well, Certainly
We\'re Familiar With What Internet Is. The next Few Slides, I Am Going
To Be Sure We Have Definitions Of What Internet Is. I Want to Focus on
Intranet. I Expect Some of Aren\'t as Familiar with Extranet. I Think
We\'re All Familiar with What We Call the World Wide Web, That
Collaboration of Computers Out There. Internet Is That Public Presence.
Much of the Same Kinds of Slides You Saw Here this Morning. Treasury Is
the Same Thing. We Have an Internet Presence. We Have a Community We
Interact With Either Through the Actual Mission Such as the Banking
Industry or by Having Kids, as I\'ll Talk About, Understand More About
the Mission of the Treasury Department as a Kinder, Gentler Government
Agency. Intranet, of Course, Is What We\'re Really Trying to Turn Our
Focus On. That Is Improve Our Internal Business Processes. Really Work
Hard a Disseminating Information, Facilitating Convergence of People\'s
Participation with Each Other Through the Availability of Information.
Extranet Is That Use of an Intranet Application with Controlled Access
‑‑ Excuse Me ‑‑ Intranet Application with Controlled Access from the
Internet. I Will Be Talking about That More Later. Obviously Internet
Presence Is Very, Very Important. In My Own Organization Right Now We
Have an Rfq on the Street. In That Rfq We Didn\'t Have to Repeat a Lot
of Information About What the Goals of the Organization Is. We Pointed
Them to Our Web Site Where the Treasury Five‑year Plan Is Present. So
You Have Real‑time Uses Today In Competitive Procurements to Use the
Information You Have in Your Internet Presence. The Internet Is Very,
Very Powerful Tool. Intranet Is, Again, Breaking Down That Internal
Communication Flow, Making Available to Everyone in the Organization
What\'s Happening, What\'s Important, Policy, Reorganization, Anything
That Needs to Be Information Provided. The Extranet Is Providing
Internet Access to an Extra Net Application. Give You an Example, the
Secret Service, a Lot of People Probably Believe the Mission of The
Secret Service Is to Protect The President. Actually the Chart
Certificate To Fight Counterfeiting B a Year Ago We Developed with the
Support of Vir, Developed a Counterfeit Check Web Site Through an Extra
Net Access for The Banking Industry, Password Protected. Now When the
Secret Service Becomes Aware There Is Someone Out There Putting out Bad
Checks, Ok, Counterfeiting, We Can Post an Image and the Information on
That Check, the Banking Industry Comes In, Finds That and There Has Been
a Significant Increase in Catching The Bad Guys. That\'s Just One
Example of How One of Our Bureaus Uses Extranet Technology Deployed
Through Internet and Intranet. Universal Access, as I Mentioned Earlier,
Having the Infrastructure to Be Able to Access the Internet Is
Essential. There Is Information That You Would Not Even Want to Have on
Your Intranet. For Instance, We Don\'t Want to Make Available Some of
the Communication That Secretary Uben Has about the Value of the Peso in
Mexico. That\'s Not the Kind of Thing You Post Anywhere. But for the
Most Part, H.r. Information, Finance Information, Where We\'re Going
With Technology, the Systems Architecture, the Five‑year Plan, the
One‑year Plan, the Availability of Contract Line Item Numbers, These Are
All Important Pieces of Information That Should Be Posted and Be Readily
Accessible Through the Infrastructure, the Network, on The Internet.
Shared Content Management, Secure Access, Instant Messaging, All These
Things Are What the Intranet and Extranet Brings to Us. Affords Us the
Ability to Have Rapid Access to Information. The Rapid Application
Development Is Because of Reuse. As You\'ll See in Some of the Screens
I\'ll Bring up Here in Moment, You Will See They Are Identical
Templates. There Is No Need to Go out and Recreate the Same Presence of
a Web Page for Every Different Group. I Would Even Suggest in What I
Heard this Morning in That Your Internet Presence, Why Should Bureau of
Land Management for Each Different Region Look Different Between
Regions? I Would Offer to You Might Want to Take a Look at the Business
Value of Standardizing That Public Presence Regardless Of Region. You
Had the Benefit. Reuse, No New Development Cost For Every Region. You
Also Have That Consistency For the Customer. The Potential of the
Internet Continues. Project Management. Where Are We with Our Projects?
Under Current Legislation, We Have to Have Investment Review Boards and
Make Sure the Government Is Spending Wisely. The Government Has a
Treasury Investment Review Board. That Board Reviews a Business Case.
That Business Case Goes on The Intranet So Everyone See Where That
Project Is Going. When That Board Approves and Finances and Sets up a
Project Plan That We Expect That Project To Be Delivered To, That
Project Is Reported on the Intranet. Is it on Time? Is it Within Budget?
Is it Performing as it Should Be? So the Organization Understands Where
We\'re Going. We\'re Really Trying to Push to Have Corporate Utility
Perspective at the Department Level. There Is Very Little Reason to Have
the Department Working on a Worldwide Infrastructure, Telecommunications
Network and Have 14 Bureaus Developing Their Own Network. But until You
Are Able to Provide Schedule, Funding, Information Available about
What\'s Happening at the Department Level, the Bureaus Are Trying to
Accomplish Their Mission. So We Have to Use These Technologies to
Communicate What\'s Happening in the Organization. Video Conferencing,
this Is Fabulous Here Today. Another Hour Extension Maybe, But ‑‑ on the
Schedule. But this Is Certainly the Right Use of Technology. In Two
Years I Would Probably Be On the Screen Talking from Washington Instead
of Flying Here this Morning for the Presentation. These Are the Kinds of
Things We Have to Continue to Leverage. It\'s the Culture More than the
Technology Today That Keeps Us From Fully Deploying These Things.
Incorporating Legacy Data System. Can You Use Web Technology to Wrap the
Front End, to Create a Different Interface So That You Can Use Standing
Business Applications, Older Applications, but Make Them New and Fresh
and Easier to Use To the User. And Electronic Commerce, Clearly That Is
One of Our Department Goals, to Make Sure the Department Has a
Consistent Way Of Doing Electronic Commerce Both Nationally and
Internationally. When You Take a Look at the Cultural Shift, What the
Impact Is Organizationally, Speaking of Culture, as Well as the True
Definition of Culture, How We\'re Getting People to Work Together, We
Put Together this Time Line Here, Just to Give You an Idea Of Some of
the Steps We Took. Back in \'94, Our First Web Presence Went Up. The
Intranet Went up a Couple Years Later. Then We Started Talking about
Electronic Forums. We Realized That Every Committee, Every Organization
Has a Very Similar Need to Announce Agendas, Post Minutes, Notify of
Schedules. These Are Very Consistent Things, and These Committees Talk
about a Lot of Different Topics. One Week They Might Be Talk About
Security. The next Week They Might Be Talking about Electronic Commerce.
That Is Important Information. Those Are Important Events Going On in
the Organization Have That To Be Communicated Organizationwide. So We
Created These Forums. There Are Places to Group These Kind of Committees
and Organizations to Talk about Common Issues and Common Topics. The Web
Steering Committee Was Created to Help Guide That Process, Because We
Saw the Way To Invest Our Funds, Our Limited Funds, Most Effective Will
He, Even Though Engraving and Printing Is under Treasury, We Can\'t Go
out and Print More Money, but We Had to Focus in on A Repeatable,
Reusable Way of Accomplishing These Forms. So We Started the Web
Steering Committee. We Knew down the Road We Would Have a Need for
Policy Standardization. That Came up in August \'97. I Can Tell You That
If You Haven\'t Encountered it Already In Your Web Use, Employees Will
Use the Web to the Fullest Extent. Some of That Extent May Not Be
Business Related. You Have to Have Policy Developed to Deal with That.
The Way We Addressed Web Access In the Organization Was We Left It up to
the Line Manager to Decide Who in the Organization Needed Web Access in
Order to Accomplish Their Job. But We Also Wanted to Give That Line
Manager Department Level Policy about What to Do If That Access Was
Inappropriately Used. Policy Also Has to Be Developed To Protect
Yourself Against the Inevitable Hackers. You Have to Make Sure the
Organization Knows What to Do, What the Procedures Are for When Your
Site as a Government Agency We\'re All a Target. And There Are Steps You
Have to Really Think out. You Don\'t Want to Be Reactive. You Want to Be
Proactive in the Event That Somebody Does Hack Your Site, You Want to
Have the Policy in Place to Know What to Do. Push Technology, I Talked
about That Earlier. We Really Started Deploying Push. We Started
Receiving Through Profiles from the Network Information That Was
Business Critical to Us. We Took it One Step Further in Using Technology
Called Pointcast, Distributed That to The Desktop and Used it as a
Screen Savor, So When Your Screen Went Blank in a Minute, Two Minutes
after Lack of Use, It Didn\'t Go to Stars Coming at You at Warp Speed,
it Went to Providing Information That Was Mission Critical to Your Job.
Again, Articles in the Media, Announcements about Committees,
Announcements about Agendas, Cancelation of Meetings, Based On Your
Profile What You Need to Do Know about. In My Case, about the Network.
Or about Program Management Strategic Planning. I Wanted to Know about
Those Kinds of Activities. What re Legally See, We Really See Going with
Push Technology Is Taking Minutes from Meetings, From the Forums,
Capturing by Key Words That Perhaps the Web Steering Committee Talked
about Security on the Internet. That Would Be Automatically Fed To the
Security Officer in the Cio Organization. So He Would Know What the Web
Security Committee Was Talking About Security on the Internet And Would
Go and Read the Minutes of That Discussion and Be Able to Contribute to
the Organization\'s Success in Figuring out That Issue. Again, the next
Step, Networks Never Get less Use. They Always Get More. So You Have to
Look Forward to Your Emerging Technology. You Have to Be Sure the
Network Has the Bandwidth. You Have to Be Sure of You Have The Expertise
to Manage the Platform That this Is Going to Be Processed Across. We
Have to Continue to Enhance The Group Wear, the Ability to Integrate
Messaging with Web With Push Technology. The Secure Intranet
Capabilities, Making Sure We Have the Ability to Confidently Secure Our
Information Where it Needs to Be Secured. The Robust Extranet, Making
Sure We Have Again the Banking, Secret Service Counterfeit Checking.
Make Sure We Have Protection for That. Lets Talk a Bit about the ‑‑
Little Bit More about the Electronic Collaboration. This Is ‑‑ Again the
Forum Example. What Is it That All These Groups Need That\'s Consistent?
Why Is it We Do this in a Reusable Way? The Online Discussions, the
Meetings and Minutes, the Messaging, the Calendars, the Project
Plannings, Having the Policy, the Procedural Links? All These Are
Consistent Things About Collaboration and Groups That We Know All Groups
Have. So We Create Again That Electronic Forum. Without Going Through
All the Bullets on the Slide ‑‑ by the Way, All These Slides Are on Our
Web Site, Which the Address Is On the Last Slide of this Presentation.
The Electronic Forum Can Be Used In Any Setting. I\'m Going to Exemplify
the Internet, the Intranet Electronic Forum. Its Reuse. We Can Take
Electronic Forum for The Chief Information Officer And Within an
Hour‑and‑a‑half Make it Look, Feel, Be Beneficial to the Chief Financial
Officer. If It\'s Cfo in Using Their Own Forum, Wants to Know What\'s
Going on in the Cio Organization, it Looks, Feels And Communicates in
the Same Way So They Can Navigate All the Major Activities in the
Treasury Department in a Very Easy, Consistent Repeatable Way. We\'ve
Used it for a Number of Different Things. These Are Just Examples.
Certainly We\'re All Facing the Millennium Change, the Y2k. So We Have a
Lot of Communication, a Huge Web Site, Intranet Shall as Well as
Internet. We Have Interagency Coordination, for Instance, with Gsa. What
Are We Testing? What Are the Klns in Our Contract. For Those Issues That
Have Y2k Problems, What Was the Remedy? What Version of the Software and
Hardware Made it Y2k‑compliant. We Can Put That on Our Web Site. Instead
of Having 14 Bureaus Test the Same Component, the Department Tests it
and Tells Everyone If It\'s on or off as Far as Y2k Resolution. The Cfo,
the Cio Council with 14 Bureaus at Department Level, We Pull Together
All the Cios and Have a Council. They Plan, Discuss, Have Minutes. That
Again Is in a Very Effective Use of the Forum. They Are the Leaders of
Probably One of the Largest Budget Line Items in the Government Today,
The Investment in Technology. I.t. Skills Subcommittee, Going Out
Through Legislation, Identifying the Kind of Skills That We Have to Keep
the I.t. Work Force Professional. Education and Training. What\'s Going
on in That Area? What Are the Standard Individual Development Plans for
Programmer Versus a Database Manager Versus A Network Manager So We Can
Use Our Funds to Get the Right Kind Of Training, Even Identify What Is
the Right Training for the Department. Putting on Information about What
the Tools and What Training Facility Is Available and What\'s The
Schedule of Courses. Architectural Working Group, Communicating the
Architecture For Technology, Communicating The Tactical Plan for
Achieving An Infrastructure to That Architecture. These Are Just
Examples. The Last One I Am Going to Talk A Bit More About, Pie, the
Partnership in Education. But First Let Me Show You Some Examples Here
of What the Screens Look Like, These Forum Screens. As You Can See,
Perhaps Not Very Clearly, but the Template of These Screens Is Exactly
the Same Regardless of the Discipline That\'s Using this Forum. It\'s
the ‑‑ the Cfo, Cio, Y2k, They All Have Across the Top Bar There,
Actions, Plans, Milestones, Working Groups, Minutes, down the Left,
Search Engines, the Search for Key Words, If You Want to Go in and See
What the Cio Is Doing as Far As Security, Can You Search That Site, That
Forum, for Discussions about Security. Again We Are Shifting Cultural
Activity. We Are Shifting Organizational Awareness Through Information
Availability. One of the Things That Came up In April of \'97 Was an
Executive Order from the White House, from The President, about Taking
the Experienced, Knowledge and Technology That the Government Has
Invested in and Making it Available to the Community. This Really
Supports Also Secretary Ruben\'s Partnership in Education. So We Went
out and Developed a Relationship with the Community For a Come Different
Things. First Was the Treasury Kids Web Page. And the Other Was Again
Reuse of The Forum Approach for an Electronic Forum for Schools. Lets
Talk about the Kids Web Page. We Developed a Web Page in the Classic
Manner, Collecting Requirements, Identifying the Goal, Establishing All
the Different Life Cycle Steps to Be Sure That We Go out and Do the
Right Thing in Response to the Executive Order. I Can Remember Taking
the Prototype of the Kids\' Web Page To My Daughter\'s School and
Showing it to the Kids in the Classroom and Watching Their Faces. One of
the Things That the President\'s after Is Trying to Level the
Availability of Technology to Haves and Have‑nots. There Are Some
Schools Who Have The Budget to Bring Technology And Develop Use of the
Internet, Develop the Use of the Intranet And Some Schools That Don\'t
Have That. If We Can Go out and Give Them Funds or Give Them Reuse of
Our Lessons Learned and Our Products, We\'re Helping Level The Ability
of the Community and The Schools to Share Technology With the Kids.
Well, the Kids\' Web Page Is the Same Thing. Going out and Teaching the
Kids What the Department of Treasury Is about. What\'s the Bureaus
about. We May Be Fostering Future Government Employees by Teaching Them
the Government Is Not Ominous, the Government Is Not This Huge Unknown
Organization But Consists of Particular Missions, Particular Activities.
I Went to My Daughter\'s Classroom. It Was Amaze to Go See the Span Of
Knowledge, Not Only about Internet, but about the Government. Some Kids
Knew What the Mission Of the Secret Service Was. Some Kids Had Never
Seen a Keyboard. Some Kids Were Looking for the Video Street Because
They Go to Nob Hill Every Night on a Video Stream and Watch San
Francisco Fog Roll In. We Are Contributing Back to the Customer, Back to
the Ultimate Is Customer, the Taxpayer by Giving this Kind of
Information This, Kind of Technology in a Reusable Way. It Was
Informational. It Was Certainly Fun for Us but Also Informational about
What The Level of Knowledge Is out There in the Community. They\'re
Teaching Computer Programming in High Schools. They\'re Teaching
Internet Use in 3rd Grade. Some Schools Have That. Some Don\'t. But We
Wanted to Make Sure That They Had Access to What the Treasury
Department\'s Mission Is And How We Accomplish It. The Feedback Has Been
Extremely Positive. Here Is Where Our Web Page Looks Like. Ok? Again, We
Put Ourselves as the Panel, Talked ‑‑ Put Ourselves In the View of the
Customer. Ok? What Was One of the Comments? Currency. We Had the Term on
this Child\'s Page, You Know, All about Currency. The Kids Said, What\'s
Currency? Ok. Of Course. Right. Thank You. That\'s Why I\'m Here.
Collecting Requirements. It Was Really Personally Rewarding to Have That
Interaction and to Look at Where We Made the Mistakes and We Learned
from It. These Are Some Other Web Pages, Kids\' Web Pages, Across the
Treasury Department. If You\'ve Ever Traveled Internationally and You
Come Back and You Go Through Customs, Like a Couple Months Ago with Me,
I Came Back and Had a Little Beagle on a Leash Sniffing Everybody
Luggage. There\'s Baseball Cards for These Dogs. There\'s Dog of the
Month Clubs In Customs. And These Baseball Cards Are a Big Deal with
Family and People At Special Events with Customs. They Hand out the
Baseball Cards, the Dog of the Month. The Dog Who Had the Most Busts.
Tracked Them down and Got Them. U.s. Mint, Can You Teach Kids All about
What must Not See About. They Can Check Savings Bonds on The Internet.
They Can Check the Value of Their Savings Bonds. Their Parents Can Walk
Them Through or They Can Go on Their Own and Find out What the Value Of
That Savings Bond Is They Got From Uncle Ed Three Years Ago. You Can Buy
Coins, All Kinds of Products from the Government. All this Electronic
Commerce Presence Is Evolving. On Your Bottom Right Corner, That\'s
Treas the Cat. That Has Audio Stream Witness Where Treas the Cat Talks
to the Kids and There Is a Coloring Book and You Can Recolor Treas
Different Colors. We Made it Interesting to Draw The Kids in and Gave
Them an Educational Experience at the Same Time. Some of the Comments.
We Were Amazed. It Wasn\'t Just Kids. There Are College Students out
There Who Want to Know More About What the Government Is out And They
Were Able to Pull it From the Internet Presence We Created. It\'s
Helpful in Economic Education. Came from a High School Teacher.
Interesting ‑‑ Interest in Counterfeiting. Came from a Young
Entrepreneur Who Wanted to Know about Counterfeiting. We Have a Wide
Span of Interest. There Is Also People in Home Communities Doing Home
Schooling Who Use Internet to Help Educate Their Kids. We\'ve
Contributed to That. Things We Never Really Considered. But, Again, Web
Presence Is One Steps. We Need to Go Further, Not Just Tell Them about
Ourselves, but Give Them and Share with Them The Technology about How to
Collaborate, Communicate and Create Teamwork. It\'s No Different in the
School System than it Is in Our Own Organization. Teachers Need to
Collaborate With Parents. How Many of You Would like to Have Known If
Your Child Was Telling You the Truth They Don\'t Have Homework Tonight?
Right? I Know I Would. So We Took Our Electronic Forum, What I\'ve
Showed You Earlier Here and Took it out to a School In a Local Community
and Created An Internet Presence for Them With Reuse. In less than Two
Hours, They Had An Internet Presence. At No Expense to the School
Because We Partnered with the Vendor Community in Doing this. At&t for
Circuits. Win Laboratories as Far as Wiring the School. Vector Research
in Doing the Technology Modification, Taking The Reuse and Modifying it
with The Graphics and Presence to Create a Web Page for That School. So
It\'s Really Collaboration. I Can Tell You Right Now, It\'s Not Just
Clinger Cohen That Compels Us to Use the Private Sector and Their
Expertise, It\'s The Right Thing to Do. There Is Expertise We Don\'t
Have In the Government. There Is a Lot of Movement That Can Bring These
Kind of Resources to the Table. If You Partner in the Right Way, At No
Cost. So You Work Together. Everybody Benefits in Every Way Possible. So
the Patrick Henry Elementary School Has a Government‑provided Internet
Presence. The Benefits of That, of Course, The One I like Is Knowing,
You Know, What the Homework Assignment Is So I Can Really Make Sure
Things Get Done at Home. Right? Provide Schools with Collaborative
Interactive Web Site. They Need the Technology to Conduct Their
Business. They Have Meetings. They Have Minutes. They Have Information
Dissemination Needs. But it Really Connects the Home To the School,
Because this Is The Information Revolution We\'re Living In. You Know,
Years Ago it Was Mainframes, Back in the \'60s and \'70s, Before My
Time, of Course. Back in the Mainframes Daze. And Then the Proliferation
of Pcs and Small Lans. Then We Went Through the Star Bucks
Proliferation. Now We\'re into Pulling That Together and Make the
Information That\'s Together in The Different Lans Available to
Everyone. You Can Go to Italy, Go to San Francisco All from Your
Desktop. The Web Steering Committee. I Want to Touch on That Briefly.
It\'s Chaired by the Chief Information Officer of the Treasury
Department. It\'s Also Chaired by the Assistant Secretary for
Management. Or Rotated Each Year with Another Business Representative,
Bringing Together the Technologist with the Business People and It\'s
Not about Talking about Technology. It\'s about Exposing Everyone to All
of the Evolution of Use of Internet, Intranet Extranet. And You Get So
Many A‑has in Those Kind of Sessions, Maybe Even like During this
Conference Where You Realize, Boy, That\'s a Good Idea. I Could Use That
for this. My Business Mission. And I Should Have it in a Repeatable Way.
That Makes Sense. I Don\'t Have the Money to Develop it New Every Time.
So the Web Steering Committee Helps Everyone Understand That. It\'s
Supportive from a Technology Standpoint by a Subgroup. Ok, We Can
Develop That for You, We Can That Modify That Form Screen Presence for
You but Really It\'s about Getting the Business Side in to Understand
What Leveraging Technology Means To Them in Accomplishing Their Mission.
Where Do We Go from Here? Everything I\'ve Talked about Is Just Going to
Get Bigger, Better, Faster. But It\'s the Cultural Change That We at
Treasury Have Experienced as Being the Biggest Challenge. The
Technology, Yes, it Requires Investment, Requires Planning, Requires
I.t. Discipline to Identify and Deploy it Effectively. But You Have to
Have People Who Understand the Importance of Converging Toward a Common
Use, Converging Toward Information Sharing. It\'s Absolutely Essential.
It\'s What Will Make or Break the Success That We as I.t. Professionals
or You as Business People Trying to Leverage Technology Will Really
Experience From, You Will Get The Fullest Benefit, If Can You Draw
People Together, Collaborate and Share. So That\'s the Biggest Thing.
But All These Different Things Listed Here Are Where We\'re Going to
Continue to Leverage The Technology, Build upon It, Make it Easier to
Use, Make it More Fundamental. The Phone on the Desktop Is the Example
That We Have to Make the Internet and Intranet as Common. 30, 40, How
Many Years Ago the Phone Was Like, I Don\'t Know If I Ever Want to Use
That. Ok? Ibm Said There Would Never Be More than Four Main Trails in
This Country, Ever. Bill Gates Said Nobody Would Ever Need More than
256k Memory. The Internet and Intranet Is the Information Revolution
Right Now. I Keep Telling My Kids. And They Are, Yeah, Sure, Dad.
They\'re Going to Look Back and Say That must Have Been an Exciting
Time, Everybody Getting Access to Information. If You like Some More
Information, You Can Either Contact Myself or Serena Eriksen In My
Office in Washington. Certainly Vri, the Partner We Contracted with.
They\'re Very Effective Program And Technology People. They Understand
the Technology That\'s Throughout and They Bring That to the Table. They
Are Here to Share with You If You Have Technical Questions. Go over to
the Booth. Touch and Feel Some of These Form Screens. Get a Closer Look.
Talk to Them about How We Did Some of the Solutions. Certainly Lotus
Notes Is a Big Part. I Know That\'s What You\'re Looking at Here in BLM.
Lotus Notes Is How We Created Correspondence Management Systems, How
We\'ve Moved Information Around the Organization, Integrated the
Different Processes. These Are All Powerful Tools. That\'s the Web Site.
For this Presentation. If You Would like to Capture That, If There Is
Some Particular Points, Certainly It\'s Available to You. It Was a
3/hour, 400 Page Presentation, but I Narrowed it Down. I Think There\'s
a Few Minutes For Questions. Yes?

Could You Tell Us about the Treasury Department\'s Policy for Employee
‑‑

Again, the Managers, the Line Managers, Are Told Through Policy That
It\'s up to Them to Determine What Business Needs Can Be Satisfied
Through Internet Access. They Are to Control and Monitor Their Staff
Just like Time and Attendance or Any Other Aspect Of Work ‑‑ in the
Workplace. Now, of Course, the Technologists Understand If We Want to
Monitor and We Do, Internet Access for Appropriate Use, We Capture Where
People Go On the Internet. We Have Sites Where We Know That They\'re
Inappropriate Sites and We Collect That Information and Share with the
Manager, and We He Can Spec the Manager to Take Action Where
Appropriate. Ok? We Do Not Want and We Do Not Expect Any of Our
Employees to Have Inappropriate Use of Their Office or Their Access to
Information on the Internet. We\'ve Stated in That Policy. Ok? Now, One
of the Other Things About the Policy I Mentioned Earlier about Hacking
Your Site, One of the Things I\'ll Suggest To You, When Hackers Go after
a Web Site, They\'re after the First or Second Level of the Site, like
the Main Treasury Page. You Can Put Your Internet Presence on a Cd‑rom.
Can\'t Be Modified. They\'ll Get Bored and Go Someplace Else. But as You
Probably Have All Heard, White House.com Versus White House.governor.
You Have to Have Policy Guidance Out There to Help the Organization. All
the Bureaus and the Department Levels Know What to Do When this Happens.
We Had One Individual Who Was Copying Our Internet Presence And Had it
Treasury.com Instead Of Treasury.gov. When the Person Went to That Site,
Would it Look Just like The Treasury Department but it Was Dot Com, but
the Unbeknownst User Would Never Pick up on That. So He Was up to
Something. We Talked to the Justice Department and Pursued That. That\'s
the Kind of Thing That Will Go O You Have to Be Ready For Those
Inevitable Things. It\'s like Locking Your House at Night. It\'s Just
about Every Hour. Other Questions or Comments? There\'s No Such Thing as
a Dumb Question. Yes?

Tony Staed, California. The Training for Your Field Folks in Using the
Internet, What Type of Training and How Did You Go about It?

There\'s Two Types of Training. We Have Taught People about the I.t.
Community Through Architecture and Through Infrastructure about What Has
to Be in Place in Order to Access To Give the Proper Bandwidth, to Give
the Proper Performance, Download Speeds and So Forth. We Have Also
Taught the Developers about Usability Testing, Conducting User Tests To
Ensure That It\'s Intuitive. There\'s Actually Labs, for Instance, the
Internal Revenue Service That We Have Used, Where You Watch People\'s
Eyes Look at The Screen, Where Their Eyes Go, See Where They Get Stuck.
That\'s a Usability Lab. Through Use and Testing, We Find Out How People
Most Efficiently Navigate a Site. The Biggest Test Is Can They Do It
Without Any Training? Most of Our Training Has Been About How to Develop
Sites and Reuse but Not Training So Much About How to Access the Site.
We Have to Be Cognizant, like The Children\'s Web Page, There\'s Still
386s and 486s out There. Our Own Training Has to Make Our Developers
Aware They Can\'t Use The Latest, Greatest Dynamic Audio, Video. As Far
as Any End User Training For People Accessing the ‑‑ Our Internet
Presence, That\'s ‑‑ the Biggest Compliment There Is it Doesn\'t Need
Training. We Make it as Intuitive as We Possibly Can. Usability Labs and
Testing. Did I Answer Your Question? Ok.

Pam, Montana. The Stuff You\'re Talking about Sounds Pretty High‑tech as
Far As Watching the People\'s Eyes And Where They Go. Do You Contract
That Stuff out Or Do You Have this Huge Big Staff That Does this Stuff
All Day Long?

Well, What We Try and Do Is Try to Leverage What We Already Own. Some of
You Probably Heard about Tax System Modernization. That Was a Huge
Initiative in The Internal Revenue Service. They Made a Significant
Investment from an I.t. Standpoint That Had Usability Labs. We Have Used
Some of Those to Be Sure What We Develop Is Actually Effective and
Usable. But Beyond That, I Don\'t Think We Would Actually Ever Go out
And Build a Lab for That, but Since it Was Already There We Used and it
Utilized It.

Carol from California. In Establishing Your Guidelines Your District
Offices, Being an Irs District Office, You Showed A Template up There
Before. Are All the Buttons Exactly the Same or How Much Room Is There
For Creativity at the District Level

the Goal of Doing That Is the Reusability. You Want the Use of the
Button To Be Intuitive. If I Go to Customs Internet Presence or Irs\'s
Internet Presence and I Want to Search For Something, I Want to Be
Efficient to Go over to That Rye Icon. The Graphic Representing That
Icon, There\'s Some Flexibility There, of Course, but the Speed Of
Development, the Rapid Deployment Because You\'re Reusing a Standard
Template, Would Want to Fight Hard Not to Give That Up. Again, You\'re
Paying for Developer Time and So Forth.

I\'m Russ Hampton from the Eastern States Office for the BLM. What
We\'ve Seen Here Within the BLM Is That the Majority of the Development
That We\'ve Seen and Use of the Web Has Been from Scattered Individuals
That Tend To Be Highly Innovative and Highly Technically Knowledgeable.
I Don\'t Understand How We Can Easily Get That Mind Set of Individual on
Board in a Program That You\'re Talking about Where Things Look and Feel
the Same And There\'s a Lot of Uniformity, Because That Tends to
Conflict With the Way They like to Do Things. What Have You Done Within
Your Department to Get Those Type of People That Tend to Give You the
Most Progress and Innovation on Board with That Type of Standardization?

Well, I\'ll Tell You, We Haven\'t Achieved Full Standardization Across a
Department the Size of Treasury. There Are Sill Developers out There Who
Develop Very Effective Web Sites, Ok, and They Actually Preceded Some of
Our Standardization. I Think What I Would Advise You Is It\'s the If You
Build it They Will Come Kind of Philosophy and If ‑‑ like Microsoft, If
You Make it Available, People Will Use and it Build from It. So as
People See the Benefit and As the Leaders in the Organization Mandate
That We Have a Common Look and Feel and Presence, Then These Are Usable
Tools Will Be Deployed and Eventually Some of These Stand‑alone Sites
Will Be Overcome by a Standard View. Those Grass Roots Kinds of Things,
We Had the Same Thing. I Had the Same Thing at the Va. You Know, in My
Previous Jobs And So Forth. I Think That\'s Part of What Pushes the
Machine to Get Going. There\'s Some Benefit to Having Grass Roots
Effort. But I Think That Those People Out There, Kind of the Informal
Part of the Development Process, Need to Be Brought Together and Try and
Led into Participating In Using Their Talents and Skills Toward a More
Standard Way. Other Questions or Comments? Ok. I Appreciate Your
Attention, And, Again, the Opportunity of Coming out Here.

Hamilton: We\'re Going to Need To Do a Little Bit of a Set Change Here,
Which Won\'t Take Us Too Long to Do.

Hamilton: Getting You to Stand up Was Not as Difficult as It Is Getting
You to Sit down. Please Sit. We Need to Get Started. You Know, Ed Said
That the Treasury Department Doesn\'t Print Money for Themselves. We
Always Kind of Made That Assumption in BLM. We Were Glad to Hear That
You Don\'t Do That. But You Didn\'t Say You Didn\'t Print Money for
Other Agencies. But I Know it Wouldn\'t Be Fair If There Wasn\'t Some
Kind of Exchange. So What We Would Be Willing to Do Is Trade Wild Horses
and Burros for Freshly Printed Money. And We Have a Web Page Where You
Can Make Your Selection and I Figure We Can Get into That Currency
Button and We Can Make Our Selection. So We\'re Looking Forward to
Working with You. All Right. I Trust this Group. Thank You for Staying
in the Room. Yvonne, We\'re Ready to Go.

Dr. Judy Boggess
\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*

We Have One Last Presentation Today. I Want to Thank Everyone for
Sticking with Us. Our next Speaker Is from Cornell University, a Leader
in Community Networking and Video Conferencing. Her Name Is Dr. Judy
Boggess. She\'s a Policy Analyst in New York. Her Focus over the past 12
Years Has Been in Developing a Framework for Local Telecommunications
Initiatives And Community Networking. She Holds a Master\'s and Ph.d.
From Cornell University. I Would like to Welcome Dr. Judy Boggess.

Hello. Can You Hear Me? I Didn\'t Wear the Appropriate Garment for the
Microphone. You Will Have to Bear with Me. I Want to Say Thank You for
Asking Cornell and the Person of Me to Come out and Tell You Some
Stories about the Development That We\'ve Done Locally Both for The
University and for the Community. I Have to Thank the Previous Speaker
Also, Because He Actually Left Me in a Wonderful Place Because There\'s
a Lot of Definitional Work I Don\'t Have To Do Because He Did It. So
Thank You Very Much. You Won\'t Have to Hear That Part Of it Again. And
I\'m in the Great Position of Being Able to Tell You a Series Of Stories
Here at the End of The Day and I Think That\'s Probably What We\'re All
Ready For. I Wanted to Mention Also That Because I\'m the Last of the
Day, I Can Make Comments on All the Things That Have Happened All Day.
So I Wanted to First Mention That I Want to Know Which Was The Epiphany,
Hitting the Tree Or Ducking. I Think If You Think Bit, Either One Could
Have Been and Probably Both Are Different Kinds of Experiences. The
Other Thing That I Want to Mention Is That this Morning Someone
Mentioned Very Politely There Was an Article about Training in \"Usa
Today.\" However, I Think It\'s Important That We All Realize What it
Says, Because Part of What I\'m Going to Be Talking about Is Training,
and it Says There\'s a Big Lesson, Billions Wasted on Job Skills
Training. So I\'m Hoping Some of What I Have to Say Today Might Help
Prevent More Billions Being Wasted, but I Think That All of You Might
Want to Take a Look at This. It\'s about How Training Can Be Poorly
Done. I Want to Talk about How We\'re Helping to Do it Better and How
Our Community Is Position to Do Unique Respond to That and Come Up with
Some Things We Hope Will Be Really, Really G I Want to Tell You First of
All That as a Long‑term Cornell 81 I Have Spent Most of the Time since I
‑‑ since 1982 in Ithaca, Did Two Graduate Degrees There, Worked In the
Community, Worked at Cornell, Recently Rejoined Cornell as a Staff
Member in Network Engineering, That We Consider Ourself to Be on the
Bleeding Edge of Technology. That\'s Where We like to Stay. So I Think
That it Sounds to Me As Though the Department of Treasury Is on the
Safer Side. I Don\'t Know ‑‑ Which of the Three ‑‑ He Said There Were
Three Levels, Government Being The Third. I Think First Maybe
Universities And Technological Development And Entrepreneurs and Then on
Down the Line. I Want to Start with Three Stories about Technology
Before We Talk Specifically about the Community Kind of Thing. I Was at
a Symposium at Cornell And of Course, They Have a Lot Of Them There.
This Particular One Was about Information Technology and about Peer
Reviewed Journals, about The Fact There Are Many People Who Are Scholars
That Are Concerned about the Fact There Is a Great Deal of Information
Out There That Has Not Been Peer Reviewed, and I Think We All Appreciate
the Fact That There\'s An Enormous Amount of Information on the Internet
That No One Ever Looks at it Before It Ever Goes Up. So this Was a Panel
of Experts, Librarians, Not Engineers ‑‑ These Were All People from the
Arts. And They Spent Most of Two Days Talking about this Concern That,
In Fact, How in the World Could Anyone Control This, this Monster That
Had Been Created. What about All this Information That Was out There.
There Wasn\'t Anyone Sitting in Judgment on It. People Could Say
Anything They Wanted to Say. And I Was Struck Because Towards The End of
the Second Day, One Of the Young Women in the Audience Stood up and She
Said, Don\'t You Think You\'re Missing The Point? Haven\'t You Taught
All of Your Students to Do the Critical Evaluation Necessary? Do We
Really Need Peer Review Journals or Do You Feel You\'re Failing in Your
Basic Task of Educating Us? I Thought, She\'s Got It. They\'re Exactly
Right F They\'re So Concerned about the Ability Of People to Make
Judgments About Information, Then Perhaps They Need to Be in the
Classroom, Not Necessarily at a Symposium. So I Think That\'s the First
Thing. Second Thing I Want to Tell You Is That I Was Complaining about
The Laptop That I Had Borrowed To Bring out Here and Putting Together My
Little Power Point Thing and What Have You, and Trying to Configure this
Unfamiliar Machine, and My Son Configured it for Me in less Than Three
Minutes. Ok? He Is 12 Today. Now, the Third Thing I Want to Do Is Ask
Everyone Who Is under 30 in this Audience to Stand Up. How Many of You
Are There? The Future Is Yours. And I Think That the Lack of
Representation in That Group Has Something to Do with the Training
Issues That We\'re Talking about. Because My Yesterday 11, Today
12‑year‑old Is in Better Shape To Configure My Computer than I Am. So I
Just Want to Leave You in That Sense with an Idea That Some of the
Training Issues That We Have Are Generational. It Doesn\'t Make Them Go
Away. It Doesn\'t Make it less Necessary for Us to Train the Current
Work Force. But I Also Want to Be Clear That The Skills Implied for
Many, Many Young People Are in Existence and That They\'re Learning Them
Every Day in What They Do, and the Other Thing I Want to Mention, Just
Before We Start, Because I Don\'t Want to Forget to See it Later Is That
Over 60% of the School Teachers In America Will Retire in the Next Five
Years. Ok? Think about That. 60% of the People Who Are Now Teaching the
Children, Those That Represent the Future Labor Force, Are That Close to
Retirement. I Think That That\'s a Statistic That I Was Surprised at
When I Heard It, But, Yet, it Does Indicate to Me That There Is More
than a Revolution in Technology Going On. There Is a Revolution Going on
Among People, the Way That They Think, the Way That They\'re Trained and
What They Will Be Doing in Terms of Jobs in the Future. I Want to Start
the Slides. Are They up There? Ok. Specifically, I Want to Tell You
Today about a Proposal That We Have for Innovation in the Work Force.
Development Efforts That We Have Going for Tompkins County, New York. We
Have for Some Time Putting Together a Community Networking Project There
and We Have Dealt A Great Deal with Questions of Infrastructure, and I
Want to Be Clear That When I Say Infrastructure, I\'m Talking About the
Physical Plant it Takes to Deliver These Services, Both the Cable
Television System, the Telephone System and Any Type of Wireless
Applications. In the Earlier Presentations, People Have Talked about
Software Infrastructure, and I Want to Make Sure I Have Made That
Distinction, Because What I\'m Talking about Is Different Than That. I
Wanted to Start by Talking a Little Bit about Learning as Community. I
Think That\'s the Collaborative Part of Our Project. We Are a Small
College Town. We Have a Large University, but We Are Not a Large
Population Area. There Are Some Strengths and Limitations in That in
That We Have Cornell University in a Position to Take a Leadership Role.
We Also Have the Limitation That Cornell Is the Largest Employer, Means
That We Have a Particular Set of Work Force Development Issues That I
Think Are Being Replicated Across the Country, But Are Particularly
Notable in A Community like Ours Where There Is a Bifurcation in the
Types of Skills, the Types of Jobs And, Therefore, in the Types of Wages
People Can Command. Work Force Development Is Something That We Have
Talked About as a Response. As Realities to Our Community And I Do Want
to Concentration This Presentation with the Previous One about the
Department of the Treasury, Where You\'re Talking about a Situation
Which They Had Laboratories Were Built for Other Uses. A Federal Agency
That Has a Fair ‑‑ a Fair Number of Dollars at Their Command, Literally.
And That They Also Are in an Urban Area, Ok, So That Some of The Access
Questions That We Are Struggling With, and I Think Will Actually Be More
Typical of Your Own Experiences, Are Important and I Think That ‑‑ We
Sort of Are Seeing What Can Be Done If You Bring the Right Resources to
Bear and You Have The Very Best of Everything to Offer, but Our
Community Story Is a Little Bit Different than That. But We Have Been
Very Concerned About the Ways in Which this Emerging Technology and the
Content That We Might Have Available Because We Are a University Town
Content in the Form of Local Educational Institutions Could Bring to
Bear On this Particular Problem. I Want to Mention Some Background
Material, and I Guess I Felt Obligated to Do this Because I Thought it
Would Make This a Little More Interesting And Also Because We Had a
Wonderful Unitarian Minister Who Retired after 25 Years and He Also
Motivated His Sermons with Suggestions for Our Thinking. So I Guess this
Is My Sermon Moment. I Wanted to Start by Talking a Little Bit about a
Pragmatist Philosopher by the Named of Charles Sanders Pierce, and the
Reason Is That I Don\'t Want Anyone to Think That Sharing Knowledge or
the Way in Which We\'re Thinking about Doing These Things Is
Particularly New for Those of You ‑‑ It\'s Spelled Pierce but It\'s
Pronounce \"Purse\" I Was Told by a Scholar. I Am Pronounce it That Way.
His Particular Bent Is That Every Thought, Every Piece of Information,
Every Concept That We Deal with Is a Sign and That Those Signs, Both in
the past And in the Present, Create the Future, and That Each of Us Is
On a Path of Evolution Where We Use All of the Information That We
Receive Every Day, Both Internally and Externally in Our Communities, to
Create a Plan For Action and to Do Things in a Better Way. Pragmatist
Philosophy Is Very American, and I Would Suggest That Those of You Who
Get Discouraged Easily Who Are Just Like Esoteric Motivations to Take a
Look at this and Think About the Way in Which the Human Mind and Spirit
Is Really the Basis of What\'s Going on Here, The Desire to Commune
Date, the Desire to Understand ‑‑ Communicate, the Desire to Understand
Self and the World Around Us and the Desire to Communicate. I Think One
of the Things That Happens with the World Wide Web And It\'s an
Important Piece of The Cultural Change That\'s Going On, Is People Feel
Really Empowered by What Happens When You Have That Information at Your
Command, and I Think the Way in Which it Will Revolutionize Not Just
Government But, for Example, Institutions of Higher Learning, We\'re
Only Begin to Go Realize What it Means to Be Able to Know What You Want
to Know at Your Fingertips. You Don\'t Even Have to Go to the Library.
The Library Will Never Be the Same. So That Leads to the Second Thought
Here for Those of You Who like a Little More Current Motivation. I Was
in Manhattan Not Long Ago, And I Went to Strawberry Fields Forever and
Looked at the Plaque In the Center of the Little Plaza There That Has
Just One Word Written on it and it Says \"Imagine.\" Of Course, That\'s
a Quote from John Lennon. I Think We\'ve Heard a Bit about Imagination
Today and We\'ve Also Heard a Little Bit about Standardization from the
Department of Treasury. And I Want to Tell You That I Have a Bias about
the Internet And about the World Wide Web and About this Technology That
Leads Me to Protest a Bit the Notion Of this Standardization Because
It\'s Great Beauty, of Course, Is That it Has Given People Such Freedom.
Just Before Coming out Here I Attend Add Regulatory Conference In
Washington, D.c. and Most of The People There Were Either From Academic
Settings, from the Fcc and Those Folks Need to Get Out More. You Guys
Are a Little More ‑‑ You Do Little Things That Are a Little More Real.
But the Keynote Speech for That Presentation, and It\'s Relevant Here,
Is Net‑heads Versus Bell‑heads. Ok? So as You Can Imagine, the Net‑heads
Are the Ones That I Tend to Have the More Sympathetic Reaction To, Those
That Believe That the Freedom of This Technology Needs to Be Preserved.
Those Are the Techies or Geeks Or However Would You like to Say,
Whatever Pejorative Term You Want to Use or Nonpejorative Term. But on
the Other Side of the Corn Are the People Who Represent the
Infrastructure in The Way That I Previously Defined It, the Bell‑heads,
the People That Are Coming from the Traditional Telephone Structures And
Other Communication Companies And, in Fact, They Argue That
Standardization Is Perhaps What We Want. Ok? That We as Consumers in
this Sense. That, in Fact, You May Very Well Want Someone to Decide How
Your Screen Looks on the Other End, That You May Need Someone to Be Your
Editor, You May Need Someone to Be Your Librarian, You May Need All
Sorts of Services, and this Is a Fundamental Question about the
Development of this as an Information Resource, and the Department of
Treasury Argument Is the Same One, That the Standardization Is Part of
What Helps People Use the Information More Effectively. So I Leave You,
Because it Is a Question That I Think Will Continue to Emerge, of Which
Side of That Argument You Would Make. Maybe Would You Make a Different
Argument Depending on the Day And Depending on What You Were Doing, but
There Is Merit to Both Sides. Ok? When You Pick up Your Telephone To
Make a Telephone Call, You Know Exactly What Will Happen. Right? That Is
the Ultimate Standardization. The Telephone System as We Have
Traditionally Known It. You Know When You Dial a Telephone Number,
You\'re Pretty Sure Who Is Going to Pick up on The Other End and All of
That Stuff That They Do So Very, Very Well. The Internet Is a Whole Lot
Different than That, and the Infrastructure That Is Needed to Make it as
Ubiquitous and as Standard as the Telephone System Is Just Now Beginning
to Emerge. So I Think That We Have as a Policy Matter What Will Happen
Between Those Two Things, and it Will Probably Be a Little Bit of Both.
Now, the Last Thing That I Put On this Page Is a Quote from \"Wired\"
Magazine from Someone Who Wrote a Letter to the Editor, Because I Just
Thought, I Want to Say Something about Software. I Don\'t Want to Say a
Lot about It, but I Also Want to Say Something about Collaboration. I
Thought this Was Kind of Interesting. \"Software Is the Embodiment of
Coordinated Intelligence, the Linking of Minds to Solve Large
Problems.\" So I Think That When We Talk About Collaborative Uses of
Information, I Think That Software Is an Example That\'s a Good One.
It\'s a Good Way to Think about The Way in Which We\'re Going to Talk
Together. Now One of the Other Things That Happened at this Conference
That Was Called the Telecommunications Policy and Research Group, I
Think Something like That, Is That There Were Several People There From
the Department of Justice, And I Have to Say That Listening To the
Department of Treasury Reminded Me of What Their Speak Hear to Say,
Which Is, Please Come and Share Your Information With Us, But, Remember,
We Can Arrest You. So I Just ‑‑ I Just Want to Leave You with That Note
on Collaboration, Because I Think It\'s Fair to Mention That it Cuts
Both Ways. Ok. So Let Me Tell You a Little Bit About Tompkins County,
Which, as You Know, Is the Home of Cornell University. Total Population
There Is 96,169 People. This Is 1997. The Median Age Is 30. That\'s
Because We Have an Enormous Number of College Students Who Live There
and They Were Counted in That Statistic. 64% of the Population Has at
Least a High School Education. 46,000 of Us Work. The College Enrollment
Is 27,000. So That Just about Accounts for Everybody. We Have
International Students. We Have a Diverse Community Because of That, and
the International Students Do Represent a Great Deal of the Diversity.
And I Have to Tell You That the Reason the Pairs of Birkenstocks, That
Was Actually Used as a Descriptor of the Community. One of the Local
Dealers Was Cited in the Newspaper as Saying He Had Sold 70,000 Pair
since 1970. That\'s ‑‑ Some People Call Us The ‑‑ What Sit? The
People\'s Republic of Ithaca. I Wanted to Give You Some Kind Of
Perspective So You Have the Right Context. The Other Thing That I Want
to Tell You Is That We Are a Community That Is Steeped in Not‑for‑prof.
Fits. We\'re Not Talking about a Community Where There Is Big Business
or Even Particularly Small Business. The Employers for the County, as
You Can See, the First Four ‑‑ Three Are Nonprofits. The Cornell
University Work Force Is about 8600 People. Clearly the Largest
Employer. Ithaca College Is the next. It Employs about 1300. For Those
of You Who Don\'t Know, Ithaca College Is a Small Liberal Arts College.
They Have about 5,000 Students. They Specialize in Drama, the Arts and I
Believe They Have a Really Good Recreation Program S There Anybody from
Ithaca College Here? There Might Be Somebody Would That Turn up in this
Group That Knows about Their Recreation Program. Anyway, the Next,
Borg‑warner Automotive at 1100 People. They Manufacture Electronic Parts
for a Variety of Machines, And Cayuga Medical Center Is the Local
Hospital. You Can See Our Not‑for‑profit Hospital Is One of the Top Four
Employers. Wegmans, I Don\'t Know How Many Of You Would Know about That,
it Is the Known among Marketers as The Best Grocery Store Chain in The
United States. Their Flagship Store Is Now in Ithaca. They Began in
Rochester, New York, and I Once Mentioned That I Was Going to Stop
Shopping There Because of Something That They Had Done, and My Husband
Said, Please Call Them. They\'ll Wonder Why Their Revenue Has Dropped.
They Are Amazing. It\'s the Kind of Place That You Go in and You Find
That You Have Two Cart Loads of Stuff Before You Know What You\'re
Doing. Anyway, They Are ‑‑ If You\'re Ever in the Northeast and You Want
to See Grocery Store to End All Grocery Stores, Go to Wegmans. Nysg Is
the Local Utility and Emerson Power Is Also a Manufacturer of
Components. They Do Things for Jet Engines And Electric Utilities Also.
So They Have 550 People in Their Work Force. But You Can See That the
Needs Of the Employers in Our County Are Very Dominated by the
Educational Institutions. Any Type of Work Force Development Really
Needs to Speak to That Market Because That\'s Where Most People Work,
And I Used to Have a Little Spiel I Did on the Fact That You Could Be in
Ithaca, You Could Be A Cornell Product or Be a Cornell Service. I Think
That\'s Really Sort of Descriptive of the Bifurcation That Goes On. And
the Reason I Want to Emphasize That Is Because I Think That\'s about
Access to Information Technology Altogether. I Think the Entire Country
Is Facing this Question of Those Who Have Access and Those Who Do Not,
and I Think in Some Sense That Division Captures it for Our County. The
Work Force Statistics Themselves, the Unemployment Rate Is Always Low,
3%. Generally Doesn\'t Go a Great Deal above That, Even When Times Are
Not So Great in Ithaca. Median Family Income, 23% of Our Population Have
Graduate or Professional Degrees. 38% of the Work Force Is in Managerial
or Professional Jobs, Technical Administrative Jobs, Another 30%. And
Then Service, plus Farming, Plus All Those Other Tiny Categories, Makes
up the Difference. When We Started Talking about The Possibility of
Using Community Resources to Develop a Training Intranet That Would Not
Be Exclusive to Cornell but Would, Instead, Cover the Entire Community
and its Needs, and That\'s One ‑‑ That\'s its Great Beauty, Is That it
Is a Community Resource, When and If It Happens, We Started Asking
People, What Are the Kinds of Things That You Need? And it Came up over
and over Again That Information Technology Skills Are in Great Demand
and That it Is Hard in a Community like Ours to Find Competent People
and People Who Are Good Communicators ‑‑ by the Way, I Want to Say in
Response To the Fellow from the Arizona Public Information Office That
Technicians Who Can Communicate, Even Small Short Ones, Are Worth Their
Weight in Gold. Whether He Thinks They\'re Overpaid or Not Is a Moot
Point. But I Think That the ‑‑ That What Really Needs to Be Emphasized
Here Again Is this Tremendous Need for Technical Education, But, at the
Same Time, Recognizing That That Technical Education May Very Well Be a
Part of Everyone\'s Education. Ok? Simply Because You Are a Wildlife
Biologist or What Have You Doesn\'t Necessarily Excuse You from
Technical Skills and I Think That Will Be More and More The Case as We
Move into the Future. It Will Be a Given That You Will Bring These Kinds
of Skills. They Will Become Literacy Skills If They Have Not Already.
They Will Soon Be Considered a Marker for What Is Literacy in The next
Century. At a Recent Meeting I Was Sitting with about 15 People, And
Every One of Us, All of Us I.t. People in One Form or Another, Had
Changed Jobs in the Last Two Weeks and Our Great Joke Was, Well, Every
Time We Get Tired of Working for Someone, We\'ll Just Change Chairs.
We\'ll Pass These Jobs among the Same 20 People in the Community. The
Same Time We Were Making the Joke, the Point Is the Shortage of People
Who Are Prepared to Take These Kinds of Task on and Do Them Well, I
Think, Is Something That Needs To Be Addressed Internally to
Organizations like Yours and Also with Communities and Almost Any
Organization Faces this. I Was Surprised When I Talked With the People
at Cornell about What Else Would Be Useful as Content Areas for a
Training Intranet That Would Service the Community That They Had Things
Like Basic Job Search Skills, People Skills, and I Think Someone this
Morning Mentioned Hard Skills Versus Soft Skills. I Want to Talk about
That for a Minute, Because the Kinds of Change We\'re Talking about in
The Workplace with Training, With Technology, There Are Hard Skills
Associated with That, but I Think That No One Should Underestimate the
Soft Skills, If by Soft What\'s Meant Is People Skills, or the Ability
to Communicate, or the Ability to Motivate People. That\'s Really
Probably as Important, If Not More Important, than Having the
Appropriate Technology in Place. Because of the ‑‑ Again, the Cultural
Changes, the Need to Bring the Work Force Along, the Lack of Delivery in
the School System in Terms of Technical Skills, That There\'s a Lot
Going On There, But, Once Again, as Was Allude to Do in Earlier
Presentations, the Way in Which Technology Is Treated in the Public
Schools Is Really Mixed. Some Schools Have Very Fine Technology
Programs. If You Happen to Be the Elementary School Somewhere Outside of
the District of Columbia That\'s Partnering with The Department of
Treasury, You Have a Wealth of Resources at Your Disposal. If You Are a
School in a Different Kind of Community, Suppose That You Are the High
School in Trumansburg, New York, There Isn\'t Any Department of Treasury
to Help You out. There Isn\'t Any Telephone Company That Offers
Services. There Isn\'t Anyone to Really Give You the Kinds of Things
That You Need, and That\'s What a Lot of Communities Are Facing. Most
Schools Don\'t Really Have Someone to Come in and Partner With Them and
I Feel Obligated To Say as a Regulator That If You Partner with a
Private Company, Particularly an At&t And or a Time‑warner, and I Will
Get to Them and Their Role in Our Community, One Should Never Perceive
Those Services as Free. They Get Built into the Rate Base and We All Pay
for Them. I Wanted to Be Clear about That. We Have Some Potential
Partners In Our Community and this Is Part of the Collaboration Story,
Too, and You Might Want to Think About How this Applies to You, If it
Does. But We Have Looked at Ways in Which Obviously Cornell Can
Participate, Ithaca College. The Tompkins Courtland Community College Is
Our Local Community College. It Serves Two Counties. They Are the
Vehicle by Which Most of the Local Labor Force Is Trained. So They\'re
an Important Partner In this and We Would Use Them For Many Content
Areas in Order To Put Some of this Information That We\'re Planning
Around Technical Skills, Around Basic Job Search Skills and Around
People Skills up on ‑‑ in Whatever Way We End up Deciding To Do It.
There\'s a Local Area Economic Development Group. That\'s the Tc Area
Development. Obviously the County High Schools and the County
Administrators. And I Would Suggest for Some of You Who May Be Thinking
about Ways in Which Your Field Offices Or Local Communities Can Partner
On Some of These Things That You Might Find That County Government Is a
Place Where People Might Be Amenable to the Kinds Of, Particularly
Educational Partnerships and I Would Urge You to Look There for The
People Who Are Interested in That. Once Again, on the Content Side, We
Would Look to Put up Things Like the Program of Study from The Community
College. We Would Look for Technical Modules Which Are Obviously Being
Marketed and Sold but I Think We Always Are Strapped for Resources, So
We Might Look to Develop Some of That Internally. We Would Look to
Cornell for Some Custom Materials. The Vice‑president of Human Resources
at Cornell, Mary Opperman and I Coauthored a Paper on this Topic Earlier
in The Year and She Is Willing to Devote Some of Her Training Staff Time
to Put Together Some Content Proposals. So Home‑grown Content Is
Something Else I Would Suggest To You for Training That, in Fact, You
Think Not So Much About Those People Who Might Help You Waste Billions
as Looking Internally for Training Resources for People Who Are
Interested in Doing this Who Are Really Good with Content and Who Might
See this as an Avenue of Development That Would Be Not Only of Benefit
in Terms of Dollars, but Also in Terms of Motivation and Creativity. One
of the Important Things That We Would Probably Try to Do Is Set up a Way
in Which We Could Have Exchange Points for Information. This Is What the
Department of Treasury Has Done So Well with Their Electronic Forum.
That\'s an Example. I Don\'t Need to till More about That Because I
Think He Made it Quite Clear, That this Would Be A Place in Which Groups
of People Within the Community Could Come Together, Those Who Are
Looking for Jobs, Those Who May Have Jobs to Offer, That\'s The Obvious
Thing, but Also People Who Have like Interests. You Could Put Together
Groups Around People Who Are Looking For a Particular Set of Services Or
Educational Opportunities. We Have Probably the Highest per Capita
Number of Support Groups In America in Ithaca. We Have a Support Group
for Everything. So this Is Another Way in Which There Can Be an Exchange
Point Of Information. We Would Have Links to Local, Regional or National
Sites. And We Would Have Interactive Exchange Points. That\'s Part of
the Collaboration, the Notion of There Being a Community of Learners
Where You Don\'t Necessarily Have a Group That Occupies the Role Teacher
and a Group That Occupy the Role Students. That, in Fact, it Is
Something That Goes Across the Board. Students and Teachers Become One
In the Same. And What Happens this Slide Is About. One of the Things
That I Think Might Be Really Wonderful about The Resources That We Have
to Offer Is the Ability of Cornell And Ithaca College to Extend Into the
Local Communities in Somewhat Different Ways than They Have in the past.
As You Know, We\'re a Land Grant Institution, Cornell, So That We Do
Have an Extensive Extension Program. If I Can Say Those Two Words
Together. And That Has Served Many, Many Community Purposes. But I\'m
Not Sure That Extension Has Necessarily Focused on this Kind of Local
Work Force Development. We Haven\'t ‑‑ We Have an Industrial and Labor
Relations School Where There Is a Distance Learning Initiative Going On,
And it Seems to Me That this Is A Wonderful Example of Home Ground
Relationships Being Improved Where the Resources of An Institution like
Cornell Could Be Brought to Bear for Work Force Development Locally. I
Would Suggest There May Be Parallels in All Federal Agencies and All
Large Institutions Where There May Be Some Points of Contact with the
Community That You May Not Have Thought of Before and That this
Technology Gives You the Ability To Communicate in Different Ways. I Was
Struck by the Fact That Someone Mentioned Earlier That It Might Be
Useful to Organize The Information Around Topic as Opposed to Agency,
That If I Were Someone Interested in Traveling in the West, I Might
Really like to See a Site Where It Tells Me about All of the
Possibilities Rather than Having To Jump from Place to Place, and
Certainly the Maps Would Be a Good Idea, Too. So That Kind of
Collaboration And the Platforms, I Think, the Lotus Notes, All That
Stuff Is Out There, but It\'s the Creativity and the Way in Which You
Look at it That I Think Is Important. I Want to Talk a Little Bit About
Infrastructure. If Anybody Has Any Questions, Be Sure and Stop Me. Let
Me Just Check My Notes and See If There Is Anything Else I Want to Say
about That. Oh, I Think the Main Thing on Collaboration Is That I Really
Have Begun to Believe That Questions and Answers Are the Same Thing,
That, You Know, That\'s the Way to Think about It. Leaving Aside My Joke
about Being Arrested, Which I Guess Should Always Be in the Back of Your
Mind, but the Notion That The Sharing of Information Could Really Take
on this Different Form and Break down So Many Barriers and Give People
Opportunities to Go Forward and Develop in Lots of Ways That I Think We
Only Can Imagine. The Whole Notion of Self‑authoring, the Idea That We
Each Can Be a Novelist. We Keep Can Be a Play Write. We Can Do All
Things We Ever Wanted to Do and this Technology Gives Us the Ability to
Share That. Once Again, Maybe You\'re Not Going to Get Peer Review, but
Maybe That\'s Not the Point. Maybe the Point Is the Human Creativity
That\'s Being Captured. And the Other Thing I Wanted to Mention about
the Interactive Development Is That for Those of You Who Picked up on
That Earlier, There Is ‑‑ I Can\'t Remember Now Who Was Talking About
the Open Code. I Guess it Was the Fellow from Netscape. That\'s Actually
‑‑ There Is a Company That Was ‑‑ That Is Part Of ‑‑ I Can\'t Remember
Their Name, but I Will Try to Remember And Get it to You If You Want to
Know, but They Developed a Code Called Linux and it Is Sort of The
Ultimate Example of Collaboration Where All of the Developers, the Code
Is Open, And You Send in Your Contribution, and it Just Continues to Get
Better. So the Point Is That the More Openness There Can Be in the
Development of Some of These Things, the More Sharing That Can Go On,
the Better the Entire Product Becomes, and I Think That\'s a Really Good
Thought, And the Fellow at Netscape Captured That as Well. I\'ll Talk
for a Moment about Infrastructure, the True Wires And What Have You That
Do this Stuff, Because It\'s a Barrier. Particularly in a Community like
Ours Where We Were Told by Most Of the Companies That Serve in The
Traditional Telecommunications Indication Niches You Are Too Small for
Us To Bother Bringing You More Bandwidth. We Don\'t Think There Is a
Market There. We Don\'t Particularly Want to Do It. It\'s an Investment
We Don\'t Want To Make, and I Think it Was the Arizona Fellow Who
Mentioned That You Might Want to Find out Whether Uswest Has Services in
Your Community Before You Do a Lot of Development. This Is What We Were
Facing. We Really Did Not Have Access. We Began the Journey of Community
Networking with Something Called the Institutional Network Which Was
Provided by Time Warner as Part Of Their Franchise. Once Again I Want to
Be Sure Everybody Is Clear While We Do Not Play for the Institutional
Directly, it Is Built into the Rate Base for Time Warner and That\'s the
Way it Would Be in Any Community. It\'s Not Truly Free. But We Do Have
an Institutional Network over Which We Are Currently Running a Great
Deal Of Traffic for Not for Profits And this Would Be the Base for The
Distance Learning Kind of Initiative That Would Be the Training
Intranet. It Serves the Downtown Area, All Of the Schools, All of the
Local Governments Are Currently on the Institutional Network, as Are The
Universities, and So We Do Have an in Straw Chuck ‑‑ Infrastructure
Starting Point. He Mentioned the Uswest Business. It\'s Not
Straightforward as it Sometimes Sounds and You Need to Know about That.
Cornell Itself Is Beginning to Put Together a Distance Learning
Initiative That Will Go Much Farther than the Local Community. Cornell
Has Not Been a Leader in Distance Learning. Most of the Ivys Have Not
Been Very Interested in it and That\'s Part of the Educational Market
Appear Lot Has Happened in the West There. \'S the California ‑‑
There\'s the University That\'s Been Put Together There. There\'s the
Western Governor\'s College This, Kind of Thing. We\'re Only Starting to
Do Those Things. And We Will Be Developing More Infrastructure on Campus
to Meet Those Needs. That\'s Part of What We Will Be Using for Our
Training Intranet Idea. We Have a Time Line That We Would Put Together a
Grant Propose Owl this by the ‑‑ January of the Upcoming Year. We Will
Try to Link to Other Initiatives. We Will Be Looking to Private‑public
Partnerships. We Believe Time‑warner Has Expressed at Least a Mild
Interest in Partnering on this With Us and That Raises Lots of Issues
about How One Partners With a Vendor or a Carrier in Order to Meet the
Vision While Staying Within the Bounds of Their Business Constraints.
We\'ll Be Looking to the Department of Commerce, the Department of
Labor, State of New York, and If You Have Money, I Will Be Happy to Ask
You for Money, Too. So That\'s the Story on the Vision That We Have and
the Specifics of it and the Ways in Which We Would like to Capture The
Power of this Technology and Bring Something Real to the People in Our
Community. I Do Want You to Know That All Of this Is Speculative. We
Haven\'t Actually Submitted This Grant Proposal Anywhere Yet. We Don\'t
Have Funding in Hand, But We Want to Do It. I Would Suggest That Those
of You Who Would like to See a Community and a University That Are
Farther down this Road That You Might Take a Look at the Virginia Tech
Web Site. Blacksburg Is an Electronic Village. Virginia Tech Was the
Lead Inner Putting Together a Number of Initiatives along These Lines
And I Made a Trip down There This Summer, and I Have to Tell You I Was
Enormously Impressed. They Are Ahead of Anywhere That I Have Seen or
Been in Terms of Both Working with the Carriers, Using the
Public‑private Idea, But Also for Educational Innovation. They Have
Something They Called The Math Emporium Which, Which I Walked into the
Room I Knew Immediately What it Was. It Was ‑‑ It\'s this Huge Space
With Six‑sided Workstations Where You Can Sit down and Teach Yourself
Math. And the Students Who Sit down And Do That Do Better than Those Who
Are Taught in the Traditional Classroom. So, to Me, Virginia Tech\'s
Math Emporium Is Only a Window into The Power of Where this Technology
Can Go. Believe Me, I Was Never a Hot Math Student, Although I Did a
Statistics Minor with a Biometrics Unit and Met a Lot of People Who Do
Biology Types of Things There but to Be Able to Sit down and Use a
Computer to Teach Yourself Those Concepts to Do the Graphs as Many Times
as You Want To, to Do it over and Over and over Again, to Do it in
Modular Form, That\'s Really a Powerful Thing. The Community Vision I Am
Going To Talk a Little Bit about That. That Has to with the Cultural
Change. It\'s Been Hard to Get a Community Even with Ithaca with All of
Us Wearing Our Birkenstocks To Pull Together on a Vision for a Training
Intranet And I Don\'t Want to Be Pessimistic or Any Way Suggest That We
Won\'t Be Able to Do It. But I Want to Tell You That this Has Been a Far
Larger Barrier Than I Would Have Ever Imagined. This Comes Back to the
Notion of The Soft Skills, the Ability to Communicate, How You Sit in a
Room with a Group of School Teachers, Engineers, Telephone And Cable
People, Local Politicians and Actually Get People to Agree on a Way to
Proceed. That\'s No Small Feat. I Think There Is a Lot of Institutional
Good Faith Behind What We Are Doing. This Could Be a Real Improvement
For Community Life Because of The ‑‑ as I\'ve Described, the Access Not
to Just Technology But the Access to Jobs and the Access to the Skills
That Get You a Better Job, and I Just Want to End by Saying That, You
Know, You Ever to Imagine the Kinds Every Results That We Can Produce.
This Is How to Reach Me. We Don\'t Have a Web Site ‑‑ Well, We Do, but
We Don\'t Have One That Deals with this Topic. So Can You Reach Me via
E‑mail If You Have Questions about This. I Would Suggest If You Have an
Interest to Take a Look at the Cornell Web Site. We Have Someone Who Is
Come to Go Cornell in Just a Week or So. We\'re Going to Have Lunch
Together. So If Any of You Visiting, Please Let Me Know and Thank You
Very Much for the Opportunity to Talk to You about this Today. Are There
Any Questions or Comments? I\'m Used to Both.

Richard Stevenson with the Anchorage Field Office. Do You Have Any
Comments on What I Refer to as the Electronic Slave Market Where a Lot
of Commercial Developers Want to Take the Information That\'s Available
on Individuals or Organizations and Sell and it Resell it and Manipulate
It, Almost Without Any Controls Whatsoever? I Think a Lot of People in
Some Communities Have a Lot of Misgivings about That and When You Talk
about Modern Computer Technology, Some of That Misgivings Starts to Come
out When You Discuss New Developments. Do You Have Any Thoughts or
Suggestions on That General Problem?

I Think That You Are Describing Some Something ‑‑ Something That Is Part
of the Cultural Change. Thigh Most of the People Here Are Not Going to
Be Surprised to Know That People Can Find out a Lot about You Already,
If You Use a Credit Card, If You Participate in Modern Life at All,
There\'s Probably Somewhere, You Know, a Portfolio of Information about
You. This Grocery Store I Mentioned, Wegman\'s, One the Reason They Do
So Well Is They Issue a Shopper\'s Club Card and They Give You Discounts
When You Use It and What Happens Is That You Slide it Through a Reader,
and Every Purchase That You Make Is Recorded. They Have the Best
Marketing Information in the Country. They Don\'t Sell It. They Use it
to Cut Deals with Their Suppliers. Ok? So in That Sense, You Know, at
Least They Say They Don\'t Sell It. I Have No Idea What They Really Do
with It. But There Is a Movement Afoot, There Has Been Some Articles
Written on This, That Consumers Actually Need to Capture the Value of
Their Marketing Information. The Privacy Thing I Think Is out The Door,
by the Way. I Think Privacy Is Something That, If it Wasn\'t Redefined
by The Starr Report, it Had Already Been by the Technology. But I Think
That the Question About Whether or Not You Can Capture Your Personal
Information and Derive the Value from and it Have it Sold And Resold and
Used and Reused As a Marketing Device, I Don\'t Know. You Know, If You
Are Looking at Sites Now, You Say the Tremendous Load of Advertising On
There. If You Buy Something, You Become Part of a Database, and Just the
Amazon.com Thing Is an Example. Suppose I a Book or Two Books And the
next Time I Go to Their Site, They Have a Little Profile On Me and They
Start Sending Me Personalized Marketing Information. Ok, Judy, Here You
Are, and You Buy X Kinds of Books and So We Will Tell You All about What
We Have That\'s Available That Might Fit Your Interests. One Might Argue
That That\'s Not Any Different than Going to a Local Bookstore Where the
Owner Knows Something about You and What You Collect. But, on the Other
Hand, There Is Another Side of That Which Is That I Was on My Computer
on the Internet, Not Long Ago, and I Was on ‑‑ I Think it Was ‑‑ it Was
One of the News Sites, May Have Even Been Cnn, and All of a Sudden a
Screen Came up That Said 60,000 Pornographic Images Available. Ok? I
Didn\'t Ask for this. I Don\'t Know Where it Came from. It Stayed on the
Screen Perhaps 15 Seconds. And Then it Was Gone. And I Sat There for a
Moment and I Thought, You Know, this Is the Same Computer ‑‑ That My Son
Uses Every Day and ‑‑ You Know, I Don\'t Know ‑‑ He\'s 11. I Had
Somebody Make the Argument To Me That this Was Not Very Different than
Looking at the Underwear Ads in a Sears Catalog. I Don\'t Agree. I
Don\'t Agree It\'s the Same as That. And I Have to Tell You That These
Questions about Community Standards, about Privacy, about Marketing
Information, These Questions Are Real, and They\'re Part of What We as a
Society Are Facing, and I Think That There Are Public Policy Decisions
Here That If They Have Not Been Neglected, They Have Been Set Aside
Because of the Time Goes So Rapidly with this Technology. What
Regulatory Agency Can Keep Up with this Stuff? And Who Would You Want
Doing it Anyway? You Know, Again, My Joke about The ‑‑ You Know,
Listening to The People at the Fcc Talk about The Telephone Companies
and the Carriers and What Have You, and There Was a Fellow from the Nsf
There Talking about the Fact That They Would like to Do Research on the
Social and Cultural Changes and How Communities Are Facing All of This,
and I Found Myself Say to Go Him, You Know, in a Most Impertinent Way,
You Know, Our Community Is Already Facing All Of this. What Good with
Your Research Do Us? You Can Start the Research Now, But We Are Deciding
Whether to Spend 9 Million Dollars on a Disaster Services Communication
Network. Exactly How Do You Weight for Public Policy in the Context of
Technology That Moves this Rapidly. So I Think You\'re Bringing up a
Good Point, And, Yes, We All Do Think about it a Lot. But Meanwhile,
That next Wave of Technology Is Always out There. The Question about the
Privacy And All of That Remains Something That I Think People ‑‑ Maybe
It\'s Too Difficult. Or Maybe, like Me, Many of Us Hope That Because
They Know About Everyone, No One of Us Is Very Interesting. Ok? My Poor
Excuse. Are There Other Questions?

I\'m Alex Clark from Fairbanks, Alaska, and One of The ‑‑ along the
Lines of the Regulation Versus Freedom, One Of the Hot Topics These Days
Is Government Control of Strong Encryption Keys for Issuing
Certificates, and I Was Wondering If You Had Been Involved in Any Forums
on That And Discussion on and That What Your Opinion Is. The Debate of
National Security Versus Freedom.

I\'m Not Sure I Have ‑‑ There Was Some Discussion of That at The
Conference That I Was Just At. I Don\'t Know That I Have Enough
Knowledge or Information to Really Have an Opinion on It. I Think That
It\'s Part of the Same Discussion, You Know. It Begs the Issue of How Do
You Preserve Freedom as We Have Defined it Vis‑a‑vis Technology. There
Was a Fellow at this Conference by the Name of Larry Lessig. He\'s an
Attorney. I\'m Not Sure Where He Works Now. But He Was Arguing and I
Think This Is One Way to Think about It, Is That Inefficiency in
Communication and Other Ways in Which We Do Things, Have Actually Led Us
to Have More Freedoms than We Particularly Appreciate, That the Lack of
Efficiency and Being Able to Know Has Actually Created a Window of
Freedom, and That Technology Is Taking That Window Of Freedom Away from
Us and What It Forces Society to Do Is to Argue Affirmatively for Those
Freedoms, That These Are Public Policy Questions That must Be Played out
in the Various Agencies and Courts and Communities of the Country, and
It\'s No Longer the Case That Can You Claim the Check Is in the Mail.
Ok? Somebody Knows Whether or Not That Check Is in the Mail, and You
Don\'t Have That Little Window of Opportunity to Run Down to the Bank
and Deposit Enough Money to Cover It. It\'s That Kind of Thing. Think
about the Inefficiencies In the Way We Do Things. That Little Margin of
Error That Allows Everyday Life to Flow a Little More Smoothly F We Have
The Ability to Know Everything About Everybody at the Touch of A Screen,
You Know, Then I Think That That ‑‑ That We Need to Argue ‑‑ Once Again,
I Think He\'s Right, Because I Don\'t Think There Is Any Way to Avoid
It, Even Though My Own Initial Reaction Is Why Should I Have to Argue
for a Freedom That I Already Have. But His Point Is That Freedom May
Disappear Because of the Way The Technology Is Changing. I Think That\'s
Part of the Answer. The Encryption Is All Part of The Public Policy
Debate. Those Are Standards Being Set in A Particular Way and I Think
There Needs to Be the Opportunity for People to Participate. Now, on the
More Positive Side Of the Coin Is That this Kind of Interactive
Technology That We ‑‑ it Is Weird to Look at Yourself When You Turn
Around ‑‑ The Kinds of Things That We\'re Talking about Allow People to
Participate in Public Debate in A Very Different Way. I Had One Fellow
Who Is an Expert in Telecommunications at Cornell, and He Used to Be a
Public Service Commissioner in The State of New York. He Came to a
Community Meeting, And He Made the Argument That We Ought to Have
Interactive Voting On Local Initiatives, That Every Time the County
Board or Your ‑‑ Whatever the Equivalent Is in Your Jurisdiction, You
Could Have People Sitting at Home Watching Them on Television and When
Something Came up for a Vote, They Could Press a Button \"Yes\" or
\"No,\" and That Their Representative Would Be Bound to Their
Constituent Answer. And this Would All Be Transmitted Immediately to the
County Legislator Who Is Sitting There and Says, Well My Constituents
Say No. And the Local Politicians Were Just Speechless at this. This Was
a Little More Government than They Really Wanted to Know about. So I
Think ‑‑ and I Have to Say That at a Cable Commission Meeting We
Actually Had a Call‑in ‑‑ in Fact, Weaver Call‑in Every Time There Is a
Cable Commission Meeting, and No One Ever Calls. So, You Know, I Don\'t
Know. But I Think as People Become More Engaged in These Issues and They
Understand Them Better, People Are Going to Be Calling And They Need to
Be, and There Are Ways in Which You Can Disseminate Information and You
Can Also Get a Lot of Feedback, Both Good and Bad. Other Questions?
It\'s the End of the Day. Thanks.

Hamilton: Thanks. Judy, You Actually Struck a Couple of Chords with Me
Personally Listening to You Here. One Was a Synapse That Hasn\'t Fired
for a Long Time and I\'m Trying to Figure out How I Can Maybe Get it
into the Bureau\'s Standards and Guidelines for the World Wide Web, and
That Was the That Ontogeny Is the Recapitulation of Phylogeny. I Can
Tell from the Wildlife Biologists They Liked That. Denise Is Going,
Right On, That Will Work. The Other Chord That You Struck With Me Was
the ‑‑ Your Son\'s Birthday and That You\'re out Here with Us Instead of
Back There with Him, and I ‑‑ All of A Sudden I Thought What I Was Doing
on My 12th Birthday with My Mother and it Wasn\'t Reprogramming Her
Computer. As I Recall, it Was Fixing the Electric Roller on the Washing
Machine. So Your 12‑year‑old Is Having a Much Different Experience than
I Did a Few Years Ago. Now, the Other Thing Is You\'ve Got Some Tokens
There of Our Appreciation and He\'s Probably Very Curious as to Why You
Came Out Here and Didn\'t Spend Time With Him on His Birthday. Of
Course, the Way I\'ve Got That Figured, You\'re Probably Paying 10 Times
over What He Would Have Gotten Otherwise If You Would Have Stayed in
Town. We Know How That Works. But off Couple of Gifts There That You
Might Want to Think About Giving to Him, Because Then He Can See Where
His Mother Has Been, and Then One of Those Gifts, I Will Give You a
Little Hint, You Can Actually Access Where His Mother Was on His
Birthday. So If the Moment Moves You, I Would Suggest That Little
Package That\'s Wrapped up There, Give to it Him. Can You Drive Him Nuts
with It. All Right, What We Want to Do at This Point Is Have Nancy
Golden Come up and this Is the Part of The Program That Gets Very, Very
Interactive, and When We Designed the Program, One of the Things We
Wanted to Do Was Wear The Group down Before We Got Interactive. Is There
Anyone Who Is Not Worn Down at this Point. The Other Thing That Was Very
Important Was We Figured the Director Might Tune In, and We Don\'t Want
to Get into That Situation Where We All Came down Here for Some.