#### This document provides step-by-step instructions for Headquarters employees who wish to use the new features available on the Voice over Internet Protocol (VoIP) Desktop phones at NASA HQ. These features include the following: 

#### 

#### Message Monitor

#### Phone View (Visual Message Locator)

#### Dropped Call Recovery

#### Busy Lamp Field

#### Languages Locale

#### 

**Message Monitor** -- This feature allows the user to listen to an
incoming voice mail while a caller is leaving a message. The user will
see a display on the VoIP phone which prompts the user to either "take
the call," "ask the caller if he/she wants to speak to the user," or
"allow the caller to leave a voice mail." This new feature will
automatically be enabled for all users of single-line phones. Users of
multi-line phones may activate this feature following the instructions
below. To turn off this feature, see "To Deactivate Message Monitor",
below.

Once Message Monitor has been activated, the following screen pop-up
options will display on your VoIP phone when a caller is leaving a voice
mail message:

-   [Monitor]{.underline}: This option allows you to listen while a
    caller is leaving a voice mail message. You can just listen and
    allow the voice mail to be recorded; or, at any time, you can press
    the "**Take**" button and handle the call live.

-   [Take]{.underline}: This option allows you to notify the caller with
    the following greeting: "The user \[*your name*\] is available and
    would like to take your call." The call then becomes "live."

-   [Ask]{.underline}: This option allows you to prompt the caller with
    the following greeting: "The user \[*your name*\] is available and
    would like to take your call." At this point, the caller may select
    Option 1 to speak to you directly or Option 2 to continue recording
    the message.

> **To Activate Message Monitor:** *(This is only necessary for users of
> multi-line phones.)*

1.  Access your HQ voice mailbox as you normally would to retrieve
    messages.

2.  After the main menu prompt, **press 4** (*Setup Options*).

3.  **Press 3** (*Personal Settings*).

4.  **Press 6** (*Message Monitor*).

5.  **Press 1** (*Turn ON*). The Message Monitor feature should now be
    activated.

> **To Deactivate Message Monitor:**

1.  Access your HQ voice mailbox as you normally would to retrieve
    messages.

2.  After the main menu prompt, **press 4** (*Setup Options*).

3.  **Press 3** (*Personal Settings*).

4.  **Press 6** (*Message Monitor*).

5.  **Press 2** (*Turn OFF*). The Message Monitor feature should now be
    deactivated.

**Phone View (Visual Message Locator)** -- This feature allows the user
to view a list of received voice mail messages on the phone's display.
The user will see the phone number and timestamp associated with each
voice mail message. This new feature will automatically be available to
each user.

**To Use Phone View:**

1.  Access your HQ voice mailbox as you normally would to retrieve
    messages. For security reasons, you must log in to your voice
    mailbox to use this feature. Otherwise, anyone with access to your
    phone could view messages stored in your voice mailbox.

2.  After the main menu prompt, **press 5** (*Find Message*).

3.  **Press 4** to view a list of all your new messages.\
    -- OR --\
    **Press 5** to view all of your new and/or saved messages.

4.  Once the message has been selected, simply follow the same steps as
    you normally would to save or delete a voice mail message.

**Dropped Call Recovery** -- This feature allows the user to
subsequently resume listening to a message if the initial call into the
voice mail system is disconnected while retrieving a message. This
situation is most likely to occur if the call is dropped while dialing
into your HQ voice mailbox from a cell phone. This option will also be
available if you intentionally hang up the phone without listening to
the entire voice mail message (as may happen when someone enters your
office, if another call you need to answer comes in at the same time,
etc.). This new feature will automatically be available to each user.

When you access your HQ voice mailbox after an interrupted call (and are
within the limits of your personal time setting), you will be asked
whether to continue playing the partially-reviewed message or restart it
from the beginning. The default time setting for the Dropped Call
Recovery feature is 5 minutes. However, a user may request that this
setting be changed to a time between 1 and 30 minutes. If you require a
change to your personal time setting, please call the IT Help Desk at
358-HELP (4357) to have a VoIP Administrator make the adjustment.

**Busy Lamp Field (BLF)** -- This feature allows the user to monitor the
busy/idle status of a designated phone extension. In addition, pressing
the BLF button will dial that specific extension. This is referred to as
"Fast Dialing."

The BLF option, which can only be configured by the VoIP Administrator,
is considered more of a secretarial feature. However, it can also be set
up on any user's VoIP phone to show when another HQ phone line is in
use. This feature does [NOT]{.underline} allow the user to answer the
BLF line or monitor its calls. Please call the IT Help Desk at 358-HELP
(4357) to have Telecommunications configure the BLF option on your desk
phone.

A user may also transfer a call to the BLF line using this feature. If
you are on a call that needs to be transferred to the person at the BLF
extension, simply press the BLF button. You can do a "supervised
transfer" by staying on the phone and announcing the call to the second
user; or you can do a "blind transfer" by pressing the BLF button and
then hanging up. In either case, as soon as you hang up your phone, the
call will automatically be transferred to the second user.

**Languages Locale** -- This feature allows the user's phone display to
use a different language. This option is configured by the VoIP
Administrator, with the standard default being English. However, if you
would like to choose one of the other available languages listed below,
please call the IT Help Desk at 358-HELP (4357) to have
Telecommunications set the requested language for you.

-   Arabic (Algeria)

-   Arabic (Bahrain)

-   Arabic (Egypt)

-   Arabic (Iraq)

-   Arabic (Jordan)

-   Arabic (Kuwait)

-   Arabic (Lebanon)

-   Arabic (Morocco)

-   Arabic (Oman)

-   Arabic (Qatar)

-   Arabic (Saudi Arabia)

-   Arabic (Tunisia)

-   Arabic (United Arab Emirates)

-   Arabic (Yemen)

-   Bulgarian (Bulgaria)

-   Catalan (Spain)

-   Chinese (China)

-   Chinese (Hong Kong)

-   Chinese (Taiwan)

-   Croatian (Croatia)

-   Czech (Czech Republic)

-   Danish (Denmark)

-   Dutch (Netherlands)

-   English (United Kingdom)

-   Finnish (Finland)

-   French (France)

-   German (Germany)

-   Greek (Greece)

-   Hebrew (Israel)

-   Hungarian (Hungary)

-   Italian (Italy)

-   Japanese (Japan)

-   Korean (Korea Republic)

-   Norwegian (Norway)

-   Polish (Poland)

-   Portuguese (Brazil)

-   Portuguese (Portugal)

-   Romanian (Romania)

-   Russian (Russian Federation)

-   Serbian (Republic of Montenegro)

-   Serbian (Republic of Serbia)

-   Slovak (Slovakia)

-   Slovenian (Slovenia)

-   Spanish (Colombia)

-   Spanish (Spain)

-   Swedish (Sweden)

-   Thai (Thailand)

-   Turkish (Turkey)

**For Technical Assistance:**

If you encounter technical difficulties or other problems using the new
VoIP features, call the IT Help Desk at 358-HELP (4357) for assistance.