**Keeping the Promise Video**

**Transcript and Video Description**

**VA Medical Center at Memphis**

DESCRIPTION: Patriotic music plays in the background as text and images
appear on screen. The purpose of this 4-minute movie is to inspire staff
to keep the promise of Lincoln.

TEXT: March 4, 1865.

TEXT: Just one month before his untimely death, President Abraham
Lincoln addresses the nation.

DESCRIPTION: Photo of President Lincoln.

TEXT: Let us strive on to finish the work we are in, to bind up the
nation\'s wounds, to care for him who shall have borne the battle and
for his widow and his orphan.

DESCRIPTION: Lincoln standing on the steps of the U.S. Capitol
delivering this speech.

TEXT: One simple promise. To care for him who shall have borne the
battle and for his widow and his orphan.

DESCRIPTION: United States Capitol.

TEXT: Congress honors this promise through the budget for veterans\'
health care, benefits, and education,

DESCRIPTION: Seal of the Department of Veterans Affairs.

TEXT: And has tasked VA with carrying out this pledge.

DESCRIPTION: Marble statue of Lincoln in chair from the inside of the
Lincoln Memorial in Washington, DC.

TEXT: The Promise of Lincoln.

DESCRIPTION: Seal of the Memphis VA Medical Center, where excellence is
a tradition.

TEXT: At VAMC Memphis, we\'re keeping The Promise, the Promise of
Lincoln.

DESCRIPTION: Older couple, husband and wife, seated on sofa, she is
leaning on his shoulder.

TEXT: We keep The Promise by being courteous. We ensure that all of our
veterans, their families, and significant others are treated with
courtesy and dignity.

DESCRIPTION: Medical staff smiling, facing camera.

TEXT: We keep The Promise by being a positive asset to the health care
team. We ensure that our veterans are assigned one provider and one
health care team to manage each patient\'s care.

DESCRIPTION: Nurse with clipboard, looking at clock.

TEXT: We keep The Promise by remembering timeliness. We provide our
veteran patients with timely and convenient access to health care.

DESCRIPTION: Doctor speaking with family member.

TEXT: We keep The Promise by being respectful of the patient\'s
preferences. We involve patients, their families, and significant others
in decisions about the patient\'s health care.

DESCRIPTION: Physician checking patient\'s heart rate.

TEXT: We keep The Promise by providing physical comfort. We strive to
meet each patient\'s pain management and physical comfort needs.

DESCRIPTION: Physician smiling and talking with patient.

TEXT: We keep The Promise by caring for the emotional needs of patients.
We provide support to meet our patient\'s emotional needs.

DESCRIPTION: Emergency medical technician and physician loading patient
into an ambulance.

TEXT: We keep The Promise by skillfully coordinating the care. We
provide seamless coordination of patient\'s care with other VA offices
and non-VA providers.

DESCRIPTION: Physician with stethoscope and chart.

TEXT: We keep The Promise by educating our patients. We provide written
and oral information and education about veterans\' health care that all
veterans, families, and caregivers can understand.

DESCRIPTION: Mother and her two adult daughters, all three are smiling.

TEXT: We keep The Promise by family involvement. We provide the
opportunity to involve veterans\' families and significant others in the
patient\'s care when appropriate.

DESCRIPTION: Health care worker pushing patient in wheelchair.

TEXT: We keep The Promise by smooth transition. We provide a smooth
transition between a veteran\'s inpatient and outpatient care.

DESCRIPTION: Physician reviewing patient scans.

TEXT: We keep The Promise by providing specialty care. We provide
veterans with timely and convenient access and referral to necessary
specialty health care.

DESCRIPTION: Pharmacy technician counting pills into a bottle.

TEXT: We keep The Promise by providing timely pharmacy service. We
provide veterans with timely and convenient access to pharmacy services
both at the facility and through the Consolidated Mail Outpatient
Pharmacy.

DESCRIPTION: Group photo of VAMC Customer Service staff, customer
service ambassadors, and two facility patient advocates.

TEXT: The Promise is not just the job of a few. It is everyone\'s
commitment.

DESCRIPTION: Marble statue of Lincoln in chair from the inside of the
Lincoln Memorial in Washington, DC.

TEXT: The Promise of Lincoln. To care for him who shall have borne the
battle and for his widow and his orphan.

TEXT: Now that you know.

DESCRIPTION: The VAMC Memphis \"I Keep the Promise\" button, given to
all staff to wear.

TEXT: You can keep the promise too.