**Veterans Benefits Administration M22-3**

**Department of Veterans Affairs Change 8**

**Washington, D.C. 20420 March 30, 2004**

Veterans Benefits Administration Manual M22-3, \"Manpower Control and
Utilization in Education Activities,\" is changed as follows:

**Pages 4-i and 4-1 through 4-7:** Insert pages 4-i and 4-1 through 4-6
attached. This is a complete revision of the chapter on Systematic
Analyses of Operations.

Due to the extensive changes, brackets \[ \] have not been used to
identify new and revised material.

By Direction of the Under Secretary for Benefits

DENNIS B. DOUGLASS

Acting Director, Education Service

Distribution RPC: 2225

FD EX: ASO and AR, 1 each

**Veterans Benefits Administration M22-3**

**Department of Veterans Affairs Change 7**

**Washington, D.C. 20420 June 8, 1999**

Veterans Benefits Administration Manual M22-3, \"Manpower Control and
Utilization in Education Activities,\" is changed as follows:

Due to the extensive changes, brackets are not used to show changes.

**Pages i through iv:** Remove these pages and substitute pages i
through iv attached. The title of this manual has been simplified. Page
iii is reprinted without change. Page iv is printed to update
publications rescinded by this and previous changes.

**Pages 5-i through 5-5:** Insert pages 5-i through 5-5 attached. This
is a complete revision of the chapter on quantitative measurement.

**Appendix A:** Insert Appendix A attached.

This new appendix replaces the former Appendix C. It incorporates the
program-specific authorization EPCs (end product codes) which are
presently in use, as well as the definitions currently used for
education services EPCs.

EPC 215 is redefined for use by regional processing offices for special
projects, and EPCs 820, 870, and 880 are reserved for future use. 600
series EPCs will no longer be used for education activities. EPCs 910,
920, and 960 also will no longer be used for education activities.
Education activities formerly under the first two of those codes are now
included in EPC 930, while those under the last code are now included in
EPC 210.

**RESCISSIONS:** Circular 22-91-7 with Change 1; Circular 22-92-12

By Direction of the Under Secretary for Benefits

CELIA P. DOLLARHIDE

Director, Education Service

Distribution RPC: 2231

FD EX: ASO and AR, 1 each

**Veterans Benefits Administration M22-3**

**Department of Veterans Affairs Change 6**

**Washington, D.C. 20420 April 24, 1998**

Veterans Benefits Administration Manual M22-3, \"Manpower Control and
Utilization in Education Activities in Adjudication and Veterans
Services Divisions---Productivity Measurement---Quality Control,\" is
changed as follows:

Due to the extensive changes, brackets are not used to show changes.

**Page iii:** Remove this page and substitute pages iii and iv attached.

**Page v:** Remove this page and substitute page v attached.

**Chapter 2:** This chapter is now redesignated chapter 5. Renumber
these pages 5-1 through 5-5 and move the entire chapter to the
appropriate position following chapter 4. Insert the new chapter 2
attached (pages 2-1 through 2-5) in place of the redesignated chapter 2.

**Pages 3-i through 3-9:** Remove these pages.

**Pages 6-i through 6-11:** Insert pages 6-i through 6-11 attached
following chapter 5.

**RESCISSIONS:** M22-3, chapter 3; Appendicies C and D; Circular
22-83-12, paragraph 9; and Interim Issue 22-81-1

By Direction of the Under Secretary for Benefits

CELIA P. DOLLARHIDE

Director, Education Service

Distribution RPC: 2225

FD EX: ASO and AR, 1 each

**Veterans Benefits Administration M22-3**

**Department of Veterans Affairs Change 5**

**Washington, D.C. 20420 October 3, 1986**

Department of Veterans Benefits Manual M22-3, \"Manpower Control and
Utilization Education Activities in Adjudication and Veterans Services
Divisions - Productivity Measurement - Quality Control,\" is changed as
follows:

The purpose of this change is to provide revised chapters 1 and 2
incorporating Adjudication education authorization activities and
removing Vocational Rehabilitation and Counseling information. Appendix
C has been revised to incorporate the changes to the 800 series end
products in Interim Issue 22-85-3. Sample sizes for liaison actions and
compliance surveys are also revised. Due to the extensive nature of the
changes, brackets have not been used to identify new or revised
material.

**Page iv**, paragraph 2: Under \"Interim Issues\" add \"II 22-85-3".

**Page v**, contents, appendix C, title, line 1: Delete \"AND WORK-RATE
STANDARDS\".

**Page 1-1:** Remove this page and substitute page 1-1 attached.

**Page 2-i**, paragraph 2.10: Delete \"Direct Labor\" and insert
\"Hours\".

**Pages 2-1 through 2-6**: Remove these pages and substitute pages 2-1
through 2-5 attached.

**Page App. C-i**, appendix C

Title, lines 1 and 2: Delete \"AND WORK-RATE STANDARDS\".

Sections III and IV: Delete these sections.

**Page App. C-1**, appendix C, title, lines 1 and 2: Delete \"AND
WORK-RATE STANDARDS\".

**Page App. C-10**: Under classification code number and end product 500
insert the following:

+------------------------------+---------------------------------------+
| 510                          | Code 510 covers separate requests for |
|                              | release of information under the      |
| FOIA/PA Releases             | Freedom of Information Act and        |
|                              | Privacy Act.                          |
+------------------------------+---------------------------------------+

**Pages App. C-11 through App. C-17**: Remove these pages and substitute
pages App. C-11 through App. C- 15 attached.

**Pages App. D-13 and App. D-14**: Remove these pages and substitute
pages App. D-13 and App. D-14 attached.

**RESCISSION**: Interim Issue 22-85-3.

> R.J. VOGEL
>
> Chief Benefits Director

Distribution: RPC: 2231

FD

Printing Date: 11/86

**Veterans Benefits Administration M22-3**

**Department of Veterans Affairs Change 4**

**Washington, D.C. 20420 October 24, 1985**

Department of Veterans Benefits Manual M22-3, \"Manpower Control and
Utilization Education Activities in Adjudication and Veterans Services
Divisions - Productivity Measurement - Quality Control,\" is changed as
follows:

The purpose of this change is to provide Systematic Analysis of
Operations guidelines for education activities.

**Page v**: Remove and substitute page v attached.

**Pages 4-i and 4-1 through 4-7**: Insert these pages attached.

R. J. VOGEL

> Chief Benefits Director

Distribution: RPC: 2231

FD

Printing Date: 12/85

**Veterans Benefits Administration M22-3**

**Department of Veterans Affairs Change 3**

**Washington, D.C. 20420 June 25, 1984**

Department of Veterans Benefits Manual M22-3, \"Manpower Control and
Utilization Education Activities in Adjudication and Veterans Services
Divisions - Productivity Measurement - Quality Control,\" is changed as
follows:

The purpose of this change is to include revised Adjudication education
end products and new quality codes for education authorization actions.
Sample sizes for education authorization, liaison actions and compliance
surveys are also revised. Due to the extensive nature of the changes,
brackets have not been used to identify new or revised material.

**Cover page** **through page iv**: Remove these pages and substitute
cover page through page iv attached.

**Pages App. C-i and App. C-1 through App. C-5**: Remove these pages and
substitute pages App. C-i and App. C-1 through App. C-17 attached.

**Pages App. D-i and App. D-1 through App. D-8**: Remove these pages and
substitute pages App. D-i and App. D-1 through App. D-14 attached.

**Rescissions:** Change 2 to M22-3; DVB Circular 22-80-42; paragraphs 4,
6, and 7, and exhibits D through L to DVB Circular 20-82-39.

> DOROTHY L. STARBUCK
>
> Chief Benefits Director

Distribution: RPC: 2231

FD

![](media/image1.emf)

**M22-3**

Manpower Control

and Utilization

in Education Activities

June 8, 1999 **Veterans Benefits Administration**

M22-3 Washington, DC 20420

Change 7

Veterans Benefits Administration Manual M22-3, "Manpower Control and
Utilization in Education Activities," is published for the compliance of
all concerned.

By Direction of the Under Secretary for Benefits

CELIA P. DOLLARHIDE

Director, Education Service

Distribution RPC: 2231

FD EX: ASO and AR, 1 each

**FOREWORD**

Generally, this manual has been confined to subject matter which is for
specific application to Education activities in measuring performance.

The mission of the Education Service is to provide educational and
training opportunities to eligible veterans and dependents, promote and
assist the All-Volunteer Force and the Total Force Concept of the Armed
Forces and encourage membership in units of the Selected Reserve and the
National Guard. It is important that the responsibility for this mission
is carried out at the highest productivity level and quality level of
which each responsible activity is capable.

**RESCISSIONS**

**1. Manuals**

M22-3, chapter 3

M22-3, change 2

M22-3, Appendices C and D

**2. Interim Issues**

Interim Issue 22-81-1

Interim Issue 22-85-3

**3. Circulars**

Circular 22-80-42

Circular 22-82-39, paragraphs 4. 6, 7 and exhibits D through L

Circular 22-83-12, paragraph 9

Circular 22-91-7, and Change 1

Circular 22-92-12

**CONTENTS**

CHAPTER PAGE

1\. GENERAL 1-1

2\. QUALITY ASSURANCE . 2-1

3\. QUALITY IMPROVEMENT 3-1

4\. SYSTEMATIC ANANYSES OF OPERATIONS . 4-1

5\. QUANTITATIVE MEANSUREMENT . 5-1

6\. WORK FLOW MANAGEMENT . 6-1