FINAL RULE, E&IT ACCESSIBILITY STANDARDS QUICK REFERENCE GUIDE - *TOOL
FOR ANALYSIS AND PROJECT WORK*
[1](#final-rule-eit-accessibility-standards-quick-reference-guide---tool-for-analysis-and-project-work)

Section 1194.21 Software applications and Operating Systems
[1](#section-1194.21-software-applications-and-operating-systems)

Section 1194.22 Web based intranet and Internet information and
applications
[5](#section-1194.22-web-based-intranet-and-internet-information-and-applications)

Section 1194.23 Telecommunication products
[13](#section-1194.23-telecommunication-products)

Section 1194.24 Video and multimedia products
[18](#section-1194.24-video-and-multimedia-products)

Section 1194.25 Self contained, closed products
[20](#section-1194.25-self-contained-closed-products)

Section 1194.26 Desktop and portable computers
[24](#section-1194.26-desktop-and-portable-computers)

Section 1194.31 Functional Performance Criteria
[25](#section-1194.31-functional-performance-criteria)

# FINAL RULE, E&IT ACCESSIBILITY STANDARDS QUICK REFERENCE GUIDE - *TOOL FOR ANALYSIS AND PROJECT WORK*

## Section 1194.21 Software applications and Operating Systems 

+---+------------------+-----------------------------+-------+-------+
| * | **Provision**    | **Description**             | *     | *     |
| * |                  |                             | *User | *Prod |
| C |                  |                             | Stak  | uct/V |
| l |                  |                             | ehold | endor |
| a |                  |                             | ers** | Stak  |
| u |                  |                             |       | ehold |
| s |                  |                             |       | ers** |
| e |                  |                             |       |       |
| 1 |                  |                             |       |       |
| 1 |                  |                             |       |       |
| 9 |                  |                             |       |       |
| 4 |                  |                             |       |       |
| . |                  |                             |       |       |
| 2 |                  |                             |       |       |
| 1 |                  |                             |       |       |
| * |                  |                             |       |       |
| * |                  |                             |       |       |
+===+==================+=============================+=======+=======+
| * | When software is | Paragraph (a) requires that |       |       |
| * | designed to run  | when software is designed   | Cogn  |       |
| a | on a system that | to run on a system that has | itive |       |
| * | has a keyboard,  | a keyboard, the software    |       |       |
| * | product          | shall provide a way to      | He    |       |
|   | functions shall  | control features which are  | aring |       |
|   | be executable    | identifiable by text, from  |       |       |
|   | from a keyboard  | the keyboard. For example,  | Mob   |       |
|   | where the        | if a computer program       | ility |       |
|   | function itself  | included a \"print\"        |       |       |
|   | or the result of | command or a \"save\"       | S     |       |
|   | performing a     | command (both can be        | peech |       |
|   | function can be  | readily discerned           |       |       |
|   | discerned        | textually), the program     | Vi    |       |
|   | textually.       | must provide a means of     | sual  |       |
|   |                  | invoking these commands     |       |       |
|   |                  | from the keyboard. For      |       |       |
|   |                  | people who cannot           |       |       |
|   |                  | accurately control a mouse, |       |       |
|   |                  | having access to the        |       |       |
|   |                  | software\'s controls        |       |       |
|   |                  | through keyboard            |       |       |
|   |                  | alternatives is essential.  |       |       |
|   |                  | For example, rather than    |       |       |
|   |                  | pointing to a particular    |       |       |
|   |                  | selection on the screen, a  |       |       |
|   |                  | user may move through the   |       |       |
|   |                  | choices in a dialogue box   |       |       |
|   |                  | by pressing the tab key.    |       |       |
+---+------------------+-----------------------------+-------+-------+
| * | Applications     | Paragraph (b) prohibits     |       |       |
| * | shall not        | applications from           | Cogn  |       |
| b | disrupt or       | disrupting or disabling     | itive |       |
| * | disable          | activated features of other |       |       |
| * | activated        | products that are           | He    |       |
|   | features of      | identified as accessibility | aring |       |
|   | other products   | features, where those       |       |       |
|   | that are         | features are developed and  | Mob   |       |
|   | identified as    | documented according to     | ility |       |
|   | accessibility    | industry standards.         |       |       |
|   | features, where  | Applications also shall not | S     |       |
|   | those features   | disrupt or disable          | peech |       |
|   | are developed    | activated features of any   |       |       |
|   | and documented   | operating system that are   | Vi    |       |
|   | according to     | identified as accessibility | sual  |       |
|   | industry         | features where the          |       |       |
|   | standards.       | application programming     |       |       |
|   | Applications     | interface for those         |       |       |
|   | also shall not   | accessibility features has  |       |       |
|   | disrupt or       | been documented by the      |       |       |
|   | disable          | manufacturer of the         |       |       |
|   | activated        | operating system and is     |       |       |
|   | features of any  | available to the product    |       |       |
|   | operating system | developer. The application  |       |       |
|   | that are         | programming interface       |       |       |
|   | identified as    | refers to a standard way    |       |       |
|   | accessibility    | for programs to communicate |       |       |
|   | features where   | with each other, including  |       |       |
|   | the application  | the operating system, and   |       |       |
|   | programming      | with input and output       |       |       |
|   | interface for    | devices. For instance, the  |       |       |
|   | those            | application programming     |       |       |
|   | accessibility    | interface affects how       |       |       |
|   | features has     | programs have to display    |       |       |
|   | been documented  | information on a monitor or |       |       |
|   | by the           | receive keyboard input via  |       |       |
|   | manufacturer of  | the operating system.       |       |       |
|   | the operating    |                             |       |       |
|   | system and is    |                             |       |       |
|   | available to the |                             |       |       |
|   | product          |                             |       |       |
|   | developer.       |                             |       |       |
+---+------------------+-----------------------------+-------+-------+
| * | A well-defined   | Paragraph (c) requires that |       |       |
| * | on-screen        | software applications place | Cogn  |       |
| c | indication of    | on the screen a visual      | itive |       |
| * | the current      | indication of where some    |       |       |
| * | focus shall be   | action may occur if a mouse | He    |       |
|   | provided that    | click or keystroke takes    | aring |       |
|   | moves among      | place. This point on a      |       |       |
|   | interactive      | screen indicating where an  | Mob   |       |
|   | interface        | action will take place is   | ility |       |
|   | elements as the  | commonly referred to as the |       |       |
|   | input focus      | \"focus\". This provision   | S     |       |
|   | changes. The     | also requires that the      | peech |       |
|   | focus shall be   | focus be readable by other  |       |       |
|   | programmatically | software programs such as   | Vi    |       |
|   | exposed so that  | screen readers used by      | sual  |       |
|   | assistive        | computer users who are      |       |       |
|   | technology can   | blind.                      |       |       |
|   | track focus and  |                             |       |       |
|   | focus changes.   |                             |       |       |
+---+------------------+-----------------------------+-------+-------+
| * | Sufficient       | Paragraph (d) requires that |       |       |
| * | information      | software programs, through  | Cogn  |       |
| d | about a user     | the use of program code,    | itive |       |
| * | interface        | make information about the  |       |       |
| * | element          | program\'s controls         | He    |       |
|   | including the    | readable by assistive       | aring |       |
|   | identity,        | technology. Simply stated,  |       |       |
|   | operation and    | this paragraph requires     | Mob   |       |
|   | state of the     | that information that can   | ility |       |
|   | element shall be | be delivered to or received |       |       |
|   | available to     | from the user must be made  | S     |       |
|   | assistive        | available to assistive      | peech |       |
|   | technology. When | technology, such as screen  |       |       |
|   | an image         | reading software. Examples  | Vi    |       |
|   | represents a     | of controls would include   | sual  |       |
|   | program element, | button checkboxes, menus,   |       |       |
|   | the information  | and toolbars. For assistive |       |       |
|   | conveyed by the  | technology to operate       |       |       |
|   | image must also  | efficiently, it must have   |       |       |
|   | be available in  | access to the information   |       |       |
|   | text.            | about a program\'s controls |       |       |
|   |                  | to be able to inform the    |       |       |
|   |                  | user of the existence,      |       |       |
|   |                  | location, and status of all |       |       |
|   |                  | controls. If an image is    |       |       |
|   |                  | used to represent a program |       |       |
|   |                  | function, the information   |       |       |
|   |                  | conveyed by the image must  |       |       |
|   |                  | also be available in text.  |       |       |
+---+------------------+-----------------------------+-------+-------+
| * | When bitmap      | Paragraph (e) requires that |       |       |
| * | images are used  | when bitmap images are used | Cogn  |       |
| e | to identify      | by a program to identify    | itive |       |
| * | controls, status | programmatic features, such |       |       |
| * | indicators, or   | as controls, the meaning of | He    |       |
|   | other            | that image shall not change | aring |       |
|   | programmatic     | during the operation of a   |       |       |
|   | elements, the    | program. \"Bitmap images\"  | Mob   |       |
|   | meaning assigned | refer to a type of computer | ility |       |
|   | to those images  | image commonly used in      |       |       |
|   | shall be         | \"icons\" (e.g., a small    | S     |       |
|   | consistent       | picture of a printer to     | peech |       |
|   | throughout an    | activate the print          |       |       |
|   | application\'s   | command). Most screen       | Vi    |       |
|   | performance.     | reading programs allow      | sual  |       |
|   |                  | users to assign text names  |       |       |
|   |                  | to bitmap images. If the    |       |       |
|   |                  | bitmap image changes        |       |       |
|   |                  | meaning during a program\'s |       |       |
|   |                  | execution, the assigned     |       |       |
|   |                  | identifier is no longer     |       |       |
|   |                  | valid and is confusing to   |       |       |
|   |                  | the user.                   |       |       |
+---+------------------+-----------------------------+-------+-------+
| * | Textual          | Paragraph (f) provides that |       |       |
| * | information      | software programs use the   | Cogn  |       |
| f | shall be         | functions provided by an    | itive |       |
| * | provided through | operating system when       |       |       |
| * | operating system | displaying text. The        | He    |       |
|   | functions for    | operating system is the     | aring |       |
|   | displaying text. | \"core\" computer software  |       |       |
|   | The minimum      | that controls basic         | Mob   |       |
|   | information that | functions, such as          | ility |       |
|   | shall be made    | receiving information from  |       |       |
|   | available is     | the keyboard, displaying    | S     |       |
|   | text content,    | information on the computer | peech |       |
|   | text input caret | screen, and storing data on |       |       |
|   | location, and    | the hard disk. Other        | Vi    |       |
|   | text attributes. | software programs use the   | sual  |       |
|   |                  | standard protocols dictated |       |       |
|   |                  | by the operating system for |       |       |
|   |                  | displaying their own        |       |       |
|   |                  | information or processing   |       |       |
|   |                  | the output of other         |       |       |
|   |                  | computer programs. When     |       |       |
|   |                  | programs are written using  |       |       |
|   |                  | unique schemes for writing  |       |       |
|   |                  | text on the screen or use   |       |       |
|   |                  | graphics, other programs    |       |       |
|   |                  | such as software for        |       |       |
|   |                  | assistive technology may    |       |       |
|   |                  | not be able to interpret    |       |       |
|   |                  | the information. This       |       |       |
|   |                  | provision does not prohibit |       |       |
|   |                  | or limit an application     |       |       |
|   |                  | programmer from developing  |       |       |
|   |                  | unique display techniques.  |       |       |
|   |                  | It requires that when a     |       |       |
|   |                  | unique method is used, the  |       |       |
|   |                  | text be consistently        |       |       |
|   |                  | written throughout the      |       |       |
|   |                  | operating system.           |       |       |
+---+------------------+-----------------------------+-------+-------+
| * | Applications     | Paragraph (g) prohibits     |       |       |
| * | shall not        | applications from           | Cogn  |       |
| g | override user    | overriding user selected    | itive |       |
| * | selected         | contrast and color          |       |       |
| * | contrast and     | selections and other        | He    |       |
|   | color selections | individual display          | aring |       |
|   | and other        | attributes. As described    |       |       |
|   | individual       | above, the operating system | Mob   |       |
|   | display          | provides the basic          | ility |       |
|   | attributes.      | functions for receiving,    |       |       |
|   |                  | displaying, transmitting,   | S     |       |
|   |                  | or receiving information in | peech |       |
|   |                  | a computer or similar       |       |       |
|   |                  | product. Thus, the          | Vi    |       |
|   |                  | operating system would      | sual  |       |
|   |                  | appear the logical choice   |       |       |
|   |                  | for \"system-wide\"         |       |       |
|   |                  | settings that would be      |       |       |
|   |                  | respected by all computer   |       |       |
|   |                  | programs on a computer.     |       |       |
|   |                  | Many modern operating       |       |       |
|   |                  | systems incorporate the     |       |       |
|   |                  | ability to make settings    |       |       |
|   |                  | system-wide as an           |       |       |
|   |                  | accessibility feature. This |       |       |
|   |                  | permits, for instance,      |       |       |
|   |                  | users to display all text   |       |       |
|   |                  | in very large characters.   |       |       |
|   |                  | Often, persons with         |       |       |
|   |                  | disabilities prefer to      |       |       |
|   |                  | select color, contrast,     |       |       |
|   |                  | keyboard repeat rate, and   |       |       |
|   |                  | keyboard sensitivity        |       |       |
|   |                  | settings provided by an     |       |       |
|   |                  | operating system. When an   |       |       |
|   |                  | application disables these  |       |       |
|   |                  | system-wide settings,       |       |       |
|   |                  | accessibility is reduced.   |       |       |
|   |                  | This provision allows the   |       |       |
|   |                  | user to select personalized |       |       |
|   |                  | settings, which cannot be   |       |       |
|   |                  | disabled by software        |       |       |
|   |                  | programs.                   |       |       |
+---+------------------+-----------------------------+-------+-------+
| * | When animation   | Paragraph (h) addresses     |       |       |
| * | is displayed,    | animated text or objects.   | Cogn  |       |
| h | the information  | The use of animation on a   | itive |       |
| * | shall be         | screen can pose serious     |       |       |
| * | displayable in   | access problems for users   | He    |       |
|   | at least one     | of screen readers or other  | aring |       |
|   | non-animated     | assistive technology        |       |       |
|   | presentation     | applications. When          | Mob   |       |
|   | mode at the      | important elements such as  | ility |       |
|   | option of the    | push-buttons or relevant    |       |       |
|   | user.            | text are animated, the user | S     |       |
|   |                  | of assistive technology     | peech |       |
|   |                  | cannot access the           |       |       |
|   |                  | application. This provision | Vi    |       |
|   |                  | requires that in addition   | sual  |       |
|   |                  | to the animation, an        |       |       |
|   |                  | application provide the     |       |       |
|   |                  | elements in a non-animated  |       |       |
|   |                  | form.                       |       |       |
+---+------------------+-----------------------------+-------+-------+
| * | Color coding     | Paragraph (i) prohibits the |       |       |
| * | shall not be     | use of color as the single  | Cogn  |       |
| i | used as the only | method for indicating       | itive |       |
| * | means of         | important information. For  |       |       |
| * | conveying        | instance, a computer        | He    |       |
|   | information,     | program that requires a     | aring |       |
|   | indicating an    | user to distinguish between |       |       |
|   | action,          | otherwise identical red and | Mob   |       |
|   | prompting a      | blue squares for different  | ility |       |
|   | response, or     | functions (e.g., printing a |       |       |
|   | distinguishing a | document versus saving a    | S     |       |
|   | visual element.  | file) would not comply with | peech |       |
|   |                  | this provision. Relying on  |       |       |
|   |                  | color as the only method    | Vi    |       |
|   |                  | for identifying screen      | sual  |       |
|   |                  | elements or controls poses  |       |       |
|   |                  | problems, not only for      |       |       |
|   |                  | people with limited or no   |       |       |
|   |                  | vision, but also for those  |       |       |
|   |                  | people who are color blind. |       |       |
|   |                  | This provision does not     |       |       |
|   |                  | prohibit the use of color   |       |       |
|   |                  | to enhance identification   |       |       |
|   |                  | of important features. It   |       |       |
|   |                  | does, however, require that |       |       |
|   |                  | some other method of        |       |       |
|   |                  | identification, such as     |       |       |
|   |                  | text labels, be combined    |       |       |
|   |                  | with the use of color.      |       |       |
+---+------------------+-----------------------------+-------+-------+
| * | When a product   | Paragraph (j) requires      |       |       |
| * | permits a user   | software applications to    | Cogn  |       |
| j | to adjust color  | provide users with a        | itive |       |
| * | and contrast     | variety of color settings   |       |       |
| * | settings, a      | that can be used to set a   | He    |       |
|   | variety of color | range of contrast levels.   | aring |       |
|   | selections       |                             |       |       |
|   | capable of       |                             | Mob   |       |
|   | producing a      |                             | ility |       |
|   | range of         |                             |       |       |
|   | contrast levels  |                             | S     |       |
|   | shall be         |                             | peech |       |
|   | provided.        |                             |       |       |
|   |                  |                             | Vi    |       |
|   |                  |                             | sual  |       |
+---+------------------+-----------------------------+-------+-------+
| * | Software shall   | Paragraph (k) limits the    |       |       |
| * | not use flashing | flashing or blinking rate   | Cogn  |       |
| k | or blinking      | of screen items.            | itive |       |
| * | text, objects,   |                             |       |       |
| * | or other         |                             | He    |       |
|   | elements having  |                             | aring |       |
|   | a flash or blink |                             |       |       |
|   | frequency        |                             | Mob   |       |
|   | greater than 2   |                             | ility |       |
|   | Hz and lower     |                             |       |       |
|   | than 55 Hz.      |                             | S     |       |
|   |                  |                             | peech |       |
|   |                  |                             |       |       |
|   |                  |                             | Vi    |       |
|   |                  |                             | sual  |       |
+---+------------------+-----------------------------+-------+-------+
| * | When electronic  | Paragraph (l) requires that |       |       |
| * | forms are used,  | people with disabilities    | Cogn  |       |
| l | the form shall   | have access to electronic   | itive |       |
| * | allow people     | forms.                      |       |       |
| * | using assistive  |                             | He    |       |
|   | technology to    |                             | aring |       |
|   | access the       |                             |       |       |
|   | information,     |                             | Mob   |       |
|   | field elements,  |                             | ility |       |
|   | and              |                             |       |       |
|   | functionality    |                             | S     |       |
|   | required for     |                             | peech |       |
|   | completion and   |                             |       |       |
|   | submission of    |                             | Vi    |       |
|   | the form,        |                             | sual  |       |
|   | including all    |                             |       |       |
|   | directions and   |                             |       |       |
|   | cues.            |                             |       |       |
+---+------------------+-----------------------------+-------+-------+

## Section 1194.22 Web based intranet and Internet information and applications

+---+------------------+------------------------------+------+-------+
| * | **Provision**    | **Description**              | **   | *     |
| * |                  |                              | User | *Prod |
| C |                  |                              | St   | uct/V |
| l |                  |                              | akeh | endor |
| a |                  |                              | olde | Stak  |
| u |                  |                              | rs** | ehold |
| s |                  |                              |      | ers** |
| e |                  |                              |      |       |
| 1 |                  |                              |      |       |
| 1 |                  |                              |      |       |
| 9 |                  |                              |      |       |
| 4 |                  |                              |      |       |
| . |                  |                              |      |       |
| 2 |                  |                              |      |       |
| 2 |                  |                              |      |       |
| * |                  |                              |      |       |
| * |                  |                              |      |       |
+===+==================+==============================+======+=======+
| * | A text           | Paragraph (a) requires that  |      |       |
| * | equivalent for   | a text equivalent for every  | C    |       |
| a | every non-text   | non-text element shall be    | ogni |       |
| * | element shall be | provided. As the Internet    | tive |       |
| * | provided (e.g.,  | has developed, the use of    |      |       |
|   | via \"alt\",     | photographs, images, and     | Hea  |       |
|   | \"longdesc\", or | other multimedia has         | ring |       |
|   | in element       | increased greatly. Most web  |      |       |
|   | content).        | pages are created using      | Mobi |       |
|   |                  | HTML, or \"HyperText Markup  | lity |       |
|   |                  | Language.\" A \"page\" in    |      |       |
|   |                  | HTML is actually a computer  | Sp   |       |
|   |                  | file that includes the       | eech |       |
|   |                  | actual text of the web page  |      |       |
|   |                  | and a series of \"tags\"     | Vis  |       |
|   |                  | that control layout, display | ual  |       |
|   |                  | images (which are actually   |      |       |
|   |                  | separate computer files),    |      |       |
|   |                  | and essentially provide all  |      |       |
|   |                  | content other than text. The |      |       |
|   |                  | tags are merely signals to   |      |       |
|   |                  | the browser that tell it how |      |       |
|   |                  | to display information and   |      |       |
|   |                  | many tags allow web          |      |       |
|   |                  | designers to include a       |      |       |
|   |                  | textual description of the   |      |       |
|   |                  | non-textual content arranged |      |       |
|   |                  | by the tag. The provision is |      |       |
|   |                  | necessary because assistive  |      |       |
|   |                  | technology cannot describe   |      |       |
|   |                  | pictures, but can convey the |      |       |
|   |                  | text information to the      |      |       |
|   |                  | user. Currently, most web    |      |       |
|   |                  | page authoring programs      |      |       |
|   |                  | already provide a method for |      |       |
|   |                  | web designers to associate   |      |       |
|   |                  | words with an image and      |      |       |
|   |                  | associating text with        |      |       |
|   |                  | non-textual content is easy  |      |       |
|   |                  | for anyone familiar with     |      |       |
|   |                  | HTML. This provision         |      |       |
|   |                  | requires that when an image  |      |       |
|   |                  | indicates a navigational     |      |       |
|   |                  | action such as \"move to the |      |       |
|   |                  | next screen\" or \"go back   |      |       |
|   |                  | to the top of the page,\"    |      |       |
|   |                  | the image must be            |      |       |
|   |                  | accompanied by actual text   |      |       |
|   |                  | that states the purpose of   |      |       |
|   |                  | the image, in other words,   |      |       |
|   |                  | what the image is telling    |      |       |
|   |                  | you to do. This provision    |      |       |
|   |                  | also requires that when an   |      |       |
|   |                  | image is used to represent   |      |       |
|   |                  | page content, the image must |      |       |
|   |                  | have a text description      |      |       |
|   |                  | accompanying it that         |      |       |
|   |                  | explains the meaning of the  |      |       |
|   |                  | image. Associating text with |      |       |
|   |                  | these images makes it        |      |       |
|   |                  | possible, for someone who    |      |       |
|   |                  | cannot see the screen to     |      |       |
|   |                  | understand the content and   |      |       |
|   |                  | navigate a web page.         |      |       |
+---+------------------+------------------------------+------+-------+
| * | Equivalent       | Paragraph (b) provides that  |      |       |
| * | alternatives for | equivalent alternatives for  | C    |       |
| b | any multimedia   | any multimedia presentation  | ogni |       |
| * | presentation     | shall be synchronized with   | tive |       |
| * | shall be         | the presentation. This would |      |       |
|   | synchronized     | require, for example, that   | Hea  |       |
|   | with the         | if an audio portion of a     | ring |       |
|   | presentation.    | multi-media production was   |      |       |
|   |                  | captioned as required in     | Mobi |       |
|   |                  | paragraph (a), the           | lity |       |
|   |                  | captioning must be           |      |       |
|   |                  | synchronized with the audio. | Sp   |       |
|   |                  |                              | eech |       |
|   |                  |                              |      |       |
|   |                  |                              | Vis  |       |
|   |                  |                              | ual  |       |
+---+------------------+------------------------------+------+-------+
| * | Web pages shall  | Paragraph (c) prohibits the  |      |       |
| * | be designed so   | use of color as the single   | C    |       |
| c | that all         | method for indicating        | ogni |       |
| * | information      | important information on a   | tive |       |
| * | conveyed with    | web page. When colors are    |      |       |
|   | color is also    | used as the sole method for  | Hea  |       |
|   | available        | identifying screen elements  | ring |       |
|   | without color,   | or controls, persons who are |      |       |
|   | for example from | color blind as well as those | Mobi |       |
|   | context or       | people who are blind or have | lity |       |
|   | markup.          | low vision may find the web  |      |       |
|   |                  | page unusable. This          | Sp   |       |
|   |                  | provision does not prohibit  | eech |       |
|   |                  | the use of color to enhance  |      |       |
|   |                  | identification of important  | Vis  |       |
|   |                  | features. It does, however,  | ual  |       |
|   |                  | require that some other      |      |       |
|   |                  | method of identification,    |      |       |
|   |                  | such as text labels, must be |      |       |
|   |                  | combined with the use of     |      |       |
|   |                  | color.                       |      |       |
+---+------------------+------------------------------+------+-------+
| * | Documents shall  | Paragraph (d) provides that  |      |       |
| * | be organized so  | documents must be organized  | C    |       |
| d | they are         | so they are readable without | ogni |       |
| * | readable without | requiring browser support    | tive |       |
| * | requiring an     | for style sheets. Style      |      |       |
|   | associated style | sheets are a relatively new  | Hea  |       |
|   | sheet.           | technology that lets web     | ring |       |
|   |                  | site designers make          |      |       |
|   |                  | consistent appearing web     | Mobi |       |
|   |                  | pages that can be easily     | lity |       |
|   |                  | updated. For instance,       |      |       |
|   |                  | without style sheets, making | Sp   |       |
|   |                  | headings appear in large     | eech |       |
|   |                  | font while not affecting the |      |       |
|   |                  | surrounding text requires    | Vis  |       |
|   |                  | separate tags hidden in the  | ual  |       |
|   |                  | document to control          |      |       |
|   |                  | font-size and boldface. Each |      |       |
|   |                  | heading would require a      |      |       |
|   |                  | separate set of tags. Using  |      |       |
|   |                  | style sheets, however, the   |      |       |
|   |                  | web site designer can        |      |       |
|   |                  | specify in a single tag that |      |       |
|   |                  | all headings in the document |      |       |
|   |                  | should be in large font and  |      |       |
|   |                  | boldface. Because style      |      |       |
|   |                  | sheets can be used to easily |      |       |
|   |                  | affect the entire appearance |      |       |
|   |                  | of a page, they are often    |      |       |
|   |                  | used to enhance              |      |       |
|   |                  | accessibility and this       |      |       |
|   |                  | provision does not prohibit  |      |       |
|   |                  | the use of style sheets.     |      |       |
|   |                  | This provision requires that |      |       |
|   |                  | web pages using style sheets |      |       |
|   |                  | be able to be read           |      |       |
|   |                  | accurately by browsers that  |      |       |
|   |                  | do not support style sheets  |      |       |
|   |                  | and by browsers that have    |      |       |
|   |                  | disabled the support for     |      |       |
|   |                  | style sheets.                |      |       |
+---+------------------+------------------------------+------+-------+
| * | Redundant text   | Paragraph (e) requires web   |      |       |
| * | links shall be   | page designers to include    | C    |       |
| e | provided for     | redundant text links for     | ogni |       |
| * | each active      | each active region of a      | tive |       |
| * | region of a      | server-side image map on     |      |       |
|   | server-side      | their web pages. An \"image  | Hea  |       |
|   | image map.       | map\" is a picture (often a  | ring |       |
|   |                  | map) on a web page that      |      |       |
|   |                  | provides different \"links\" | Mobi |       |
|   |                  | to other web pages,          | lity |       |
|   |                  | depending on where a user    |      |       |
|   |                  | clicks on the image. There   | Sp   |       |
|   |                  | are two basic types of image | eech |       |
|   |                  | maps: \"client-side image    |      |       |
|   |                  | maps\" and \"server-side     | Vis  |       |
|   |                  | image maps.\" With           | ual  |       |
|   |                  | client-side image maps, each |      |       |
|   |                  | \"active region\" in a       |      |       |
|   |                  | picture can be assigned its  |      |       |
|   |                  | own \"link\" (called a URL   |      |       |
|   |                  | or \"uniform resource        |      |       |
|   |                  | locator\") that specifies    |      |       |
|   |                  | what web page to retrieve    |      |       |
|   |                  | when a portion of the        |      |       |
|   |                  | picture is selected. HTML    |      |       |
|   |                  | allows each active region to |      |       |
|   |                  | have its own alternative     |      |       |
|   |                  | text, just like a picture    |      |       |
|   |                  | can have alternative text.   |      |       |
|   |                  | See §1194.22(a). By          |      |       |
|   |                  | contrast, clicking on a      |      |       |
|   |                  | location of a server-side    |      |       |
|   |                  | image map only specifies the |      |       |
|   |                  | coordinates within the image |      |       |
|   |                  | when the mouse was           |      |       |
|   |                  | depressed - which link or    |      |       |
|   |                  | URL is ultimately selected   |      |       |
|   |                  | must be deciphered by the    |      |       |
|   |                  | computer serving the web     |      |       |
|   |                  | page. When a web page uses a |      |       |
|   |                  | server-side image map to     |      |       |
|   |                  | present the user with a      |      |       |
|   |                  | selection of options,        |      |       |
|   |                  | browsers cannot indicate to  |      |       |
|   |                  | the user the URL that will   |      |       |
|   |                  | be followed when a region of |      |       |
|   |                  | the map is activated.        |      |       |
|   |                  | Therefore, the redundant     |      |       |
|   |                  | text link is necessary to    |      |       |
|   |                  | provide access to the page   |      |       |
|   |                  | for anyone not able to see   |      |       |
|   |                  | or accurately click on the   |      |       |
|   |                  | map.                         |      |       |
+---+------------------+------------------------------+------+-------+
| * | Client-side      | Paragraph (f) provides that  |      |       |
| * | image maps shall | client-side image maps shall | C    |       |
| f | be provided      | be provided instead of       | ogni |       |
| * | instead of       | server-side image maps       | tive |       |
| * | server-side      | except where the regions     |      |       |
|   | image maps       | cannot be defined with an    | Hea  |       |
|   | except where the | available geometric shape.   | ring |       |
|   | regions cannot   | As discussed above, there    |      |       |
|   | be defined with  | are two general categories   | Mobi |       |
|   | an available     | of image maps: client-side   | lity |       |
|   | geometric shape. | image maps and server-side   |      |       |
|   |                  | image maps. When a web       | Sp   |       |
|   |                  | browser retrieves a specific | eech |       |
|   |                  | set of instructions from a   |      |       |
|   |                  | client-side image map, it    | Vis  |       |
|   |                  | also receives all the        | ual  |       |
|   |                  | information about what       |      |       |
|   |                  | action will happen when a    |      |       |
|   |                  | region of the map is         |      |       |
|   |                  | pressed. For this reason,    |      |       |
|   |                  | client-side image maps, even |      |       |
|   |                  | though graphical in nature,  |      |       |
|   |                  | can display the links        |      |       |
|   |                  | related to the map, in a     |      |       |
|   |                  | text format which can be     |      |       |
|   |                  | read with the use of         |      |       |
|   |                  | assistive technology.        |      |       |
+---+------------------+------------------------------+------+-------+
| * | Row and column   | Paragraphs (g) and (h)       |      |       |
| * | headers shall be | permit the use of tables,    | C    |       |
| g | identified for   | but require that the tables  | ogni |       |
| * | data tables.     | be coded according to the    | tive |       |
| * |                  | rules for developing tables  |      |       |
|   |                  | of the markup language used. | Hea  |       |
|   |                  | When tables are coded        | ring |       |
|   |                  | inaccurately or table codes  |      |       |
|   |                  | are used for non-tabular     | Mobi |       |
|   |                  | material, some assistive     | lity |       |
|   |                  | technology cannot accurately |      |       |
|   |                  | read the content. Many       | Sp   |       |
|   |                  | assistive technology         | eech |       |
|   |                  | applications can interpret   |      |       |
|   |                  | the HTML codes for tables    | Vis  |       |
|   |                  | and will most likely be      | ual  |       |
|   |                  | updated to read the table    |      |       |
|   |                  | coding of new markup         |      |       |
|   |                  | languages. (See              |      |       |
|   |                  | §1194.23(c)(8-9) in the      |      |       |
|   |                  | NPRM.) The Board will be     |      |       |
|   |                  | developing technical         |      |       |
|   |                  | assistance materials on how  |      |       |
|   |                  | tables can comply with this  |      |       |
|   |                  | section. In addition to      |      |       |
|   |                  | these specific provisions,   |      |       |
|   |                  | the technical assistance     |      |       |
|   |                  | materials will address all   |      |       |
|   |                  | of the provisions in this    |      |       |
|   |                  | part.                        |      |       |
+---+------------------+------------------------------+------+-------+
| * | Markup shall be  | Paragraphs (g) and (h)       |      |       |
| * | used to          | permit the use of tables,    | C    |       |
| h | associate data   | but require that the tables  | ogni |       |
| * | cells and header | be coded according to the    | tive |       |
| * | cells for data   | rules for developing tables  |      |       |
|   | tables that have | of the markup language used. | Hea  |       |
|   | two or more      | When tables are coded        | ring |       |
|   | logical levels   | inaccurately or table codes  |      |       |
|   | of row or column | are used for non-tabular     | Mobi |       |
|   | headers.         | material, some assistive     | lity |       |
|   |                  | technology cannot accurately |      |       |
|   |                  | read the content. Many       | Sp   |       |
|   |                  | assistive technology         | eech |       |
|   |                  | applications can interpret   |      |       |
|   |                  | the HTML codes for tables    | Vis  |       |
|   |                  | and will most likely be      | ual  |       |
|   |                  | updated to read the table    |      |       |
|   |                  | coding of new markup         |      |       |
|   |                  | languages. (See              |      |       |
|   |                  | §1194.23(c)(8-9) in the      |      |       |
|   |                  | NPRM.) The Board will be     |      |       |
|   |                  | developing technical         |      |       |
|   |                  | assistance materials on how  |      |       |
|   |                  | tables can comply with this  |      |       |
|   |                  | section. In addition to      |      |       |
|   |                  | these specific provisions,   |      |       |
|   |                  | the technical assistance     |      |       |
|   |                  | materials will address all   |      |       |
|   |                  | of the provisions in this    |      |       |
|   |                  | part.                        |      |       |
+---+------------------+------------------------------+------+-------+
| * | Frames shall be  | Paragraph (i) addresses the  |      |       |
| * | titled with text | use of frames and requires   | C    |       |
| i | that facilitates | that they be titled with     | ogni |       |
| * | frame            | text to identify the frame   | tive |       |
| * | identification   | and assist in navigating the |      |       |
|   | and navigation.  | frames. \"Frames\" are a     | Hea  |       |
|   |                  | technique used by web        | ring |       |
|   |                  | designers to create          |      |       |
|   |                  | different \"portions\" or    | Mobi |       |
|   |                  | \"frames\" of their screen   | lity |       |
|   |                  | that serve different         |      |       |
|   |                  | functions. When a web site   | Sp   |       |
|   |                  | uses frames, often only a    | eech |       |
|   |                  | single frame will update     |      |       |
|   |                  | with information while the   | Vis  |       |
|   |                  | other frames remain intact.  | ual  |       |
|   |                  | Because using frames gives   |      |       |
|   |                  | the user a consistent        |      |       |
|   |                  | portion of the screen, they  |      |       |
|   |                  | are often used for           |      |       |
|   |                  | navigational toolbars for    |      |       |
|   |                  | web sites. They are also     |      |       |
|   |                  | often faster because only a  |      |       |
|   |                  | portion of the screen is     |      |       |
|   |                  | updated, instead of the      |      |       |
|   |                  | entire screen. Frames can be |      |       |
|   |                  | an asset to users of screen  |      |       |
|   |                  | readers and other assistive  |      |       |
|   |                  | technology if the labels on  |      |       |
|   |                  | the frames are explicit.     |      |       |
|   |                  | Labels such as top, bottom,  |      |       |
|   |                  | or left, provide few clues   |      |       |
|   |                  | as to what is contained in   |      |       |
|   |                  | the frame. However, labels   |      |       |
|   |                  | such as \"navigation bar\"   |      |       |
|   |                  | or \"main content\" are more |      |       |
|   |                  | meaningful and facilitate    |      |       |
|   |                  | frame identification and     |      |       |
|   |                  | navigation.                  |      |       |
+---+------------------+------------------------------+------+-------+
| * | Pages shall be   | Paragraph (j) sets limits on |      |       |
| * | designed to      | the blink or flicker rate of | C    |       |
| j | avoid causing    | screen elements.             | ogni |       |
| * | the screen to    |                              | tive |       |
| * | flicker with a   |                              |      |       |
|   | frequency        |                              | Hea  |       |
|   | greater than 2   |                              | ring |       |
|   | Hz and lower     |                              |      |       |
|   | than 55 Hz.      |                              | Mobi |       |
|   |                  |                              | lity |       |
|   |                  |                              |      |       |
|   |                  |                              | Sp   |       |
|   |                  |                              | eech |       |
|   |                  |                              |      |       |
|   |                  |                              | Vis  |       |
|   |                  |                              | ual  |       |
+---+------------------+------------------------------+------+-------+
| * | A text-only      | Paragraph (k) requires that  |      |       |
| * | page, with       | a text-only web page shall   | C    |       |
| k | equivalent       | only be provided as a last   | ogni |       |
| * | information or   | resort method for bringing a | tive |       |
| * | functionality,   | web site into compliance     |      |       |
|   | shall be         | with the other requirements  | Hea  |       |
|   | provided to make | in §1194.22. Text-only pages | ring |       |
|   | a web site       | must contain equivalent      |      |       |
|   | comply with the  | information or functionality | Mobi |       |
|   | provisions of    | as the primary pages. Also,  | lity |       |
|   | this part, when  | the text-only page shall be  |      |       |
|   | compliance       | updated whenever the primary | Sp   |       |
|   | cannot be        | page changes.                | eech |       |
|   | accomplished in  |                              |      |       |
|   | any other way.   |                              | Vis  |       |
|   | The content of   |                              | ual  |       |
|   | the text-only    |                              |      |       |
|   | page shall be    |                              |      |       |
|   | updated whenever |                              |      |       |
|   | the primary page |                              |      |       |
|   | changes.         |                              |      |       |
+---+------------------+------------------------------+------+-------+
| * | When pages       | Paragraph (l) requires that  |      |       |
| * | utilize          | when web pages rely on       | C    |       |
| l | scripting        | special programming          | ogni |       |
| * | languages to     | instructions called          | tive |       |
| * | display content, | \"scripts\" to affect        |      |       |
|   | or to create     | information displayed or to  | Hea  |       |
|   | interface        | process user input,          | ring |       |
|   | elements, the    | functional text shall be     |      |       |
|   | information      | provided. It also requires   | Mobi |       |
|   | provided by the  | that the text be readable by | lity |       |
|   | script shall be  | assistive technology such as |      |       |
|   | identified with  | screen reading software.     | Sp   |       |
|   | functional text  | Scripts are widely used by   | eech |       |
|   | that can be read | web sites as an efficient    |      |       |
|   | by assistive     | method to create faster or   | Vi   |       |
|   | technology.      | more secure web              | sual |       |
|   |                  | communications. A script is  |      |       |
|   |                  | a programmatic set of        |      |       |
|   |                  | instructions that is         |      |       |
|   |                  | downloaded with a web page   |      |       |
|   |                  | and permits the user\'s      |      |       |
|   |                  | computer to share the        |      |       |
|   |                  | processing of information    |      |       |
|   |                  | with the web server. Without |      |       |
|   |                  | scripts, a user performs     |      |       |
|   |                  | some action while viewing a  |      |       |
|   |                  | web page, such as selecting  |      |       |
|   |                  | a link or submitting a form, |      |       |
|   |                  | a message is sent back to    |      |       |
|   |                  | the \"web server\", and a    |      |       |
|   |                  | new web page is sent back to |      |       |
|   |                  | the user\'s computer. The    |      |       |
|   |                  | more frequently an           |      |       |
|   |                  | individual computer has to   |      |       |
|   |                  | send and receive information |      |       |
|   |                  | from a web server, the       |      |       |
|   |                  | greater chance there is for  |      |       |
|   |                  | errors in the data, loss of  |      |       |
|   |                  | speed, and possible          |      |       |
|   |                  | violations of security.      |      |       |
|   |                  | Also, when many users are    |      |       |
|   |                  | simultaneously viewing the   |      |       |
|   |                  | same web page, the demands   |      |       |
|   |                  | on the web server may be     |      |       |
|   |                  | huge. Scripts allow more     |      |       |
|   |                  | work to be performed on the  |      |       |
|   |                  | individual\'s computer       |      |       |
|   |                  | instead of on the web        |      |       |
|   |                  | server. And, the individual  |      |       |
|   |                  | computer does not have to    |      |       |
|   |                  | contact the web server as    |      |       |
|   |                  | often. Scripts can perform   |      |       |
|   |                  | very complex tasks such as   |      |       |
|   |                  | those necessary to complete, |      |       |
|   |                  | verify, and submit a form    |      |       |
|   |                  | and verify credit            |      |       |
|   |                  | information. The advantage   |      |       |
|   |                  | for the user is that many    |      |       |
|   |                  | actions take place almost    |      |       |
|   |                  | instantly, because           |      |       |
|   |                  | processing takes place on    |      |       |
|   |                  | the user\'s computer and     |      |       |
|   |                  | because communication with   |      |       |
|   |                  | the web server is often not  |      |       |
|   |                  | necessary. This improves the |      |       |
|   |                  | apparent speed of a web page |      |       |
|   |                  | and makes it appear more     |      |       |
|   |                  | dynamic. Currently,          |      |       |
|   |                  | JavaScript, a standardized   |      |       |
|   |                  | object-oriented programming  |      |       |
|   |                  | language, is the most        |      |       |
|   |                  | popular scripting language,  |      |       |
|   |                  | although certain plug-ins    |      |       |
|   |                  | (see below) supports         |      |       |
|   |                  | slightly different scripting |      |       |
|   |                  | languages. This provision    |      |       |
|   |                  | requires web page authors to |      |       |
|   |                  | ensure that all the          |      |       |
|   |                  | information placed on a      |      |       |
|   |                  | screen by a script shall be  |      |       |
|   |                  | available in a text form to  |      |       |
|   |                  | assistive technology.        |      |       |
+---+------------------+------------------------------+------+-------+
| * | When a web page  | Paragraph (m) is, in part, a |      |       |
| * | requires that an | new provision developed in   | C    |       |
| m | applet, plug-in  | response to comments         | ogni |       |
| * | or other         | received on §1194.23(c)(11)  | tive |       |
| * | application be   | of the NPRM and discussed in |      |       |
|   | present on the   | the preceding paragraph.     | Hea  |       |
|   | client system to | While most web browsers can  | ring |       |
|   | interpret page   | easily read HTML and display |      |       |
|   | content, the     | it to the user, several      | Mobi |       |
|   | page must        | private companies have       | lity |       |
|   | provide a link   | developed proprietary file   |      |       |
|   | to a plug-in or  | formats for transmitting and | Sp   |       |
|   | applet that      | displaying special content,  | eech |       |
|   | complies with    | such as multimedia or very   |      |       |
|   | §1194.21(a)      | precisely defined documents. | Vis  |       |
|   | through (l).     | Because these file formats   | ual  |       |
|   |                  | are proprietary, they cannot |      |       |
|   |                  | ordinarily be displayed by   |      |       |
|   |                  | web browsers. To make it     |      |       |
|   |                  | possible for these files to  |      |       |
|   |                  | be viewed by web browsers,   |      |       |
|   |                  | add-on programs or           |      |       |
|   |                  | \"plug-ins\" can be          |      |       |
|   |                  | downloaded and installed on  |      |       |
|   |                  | the user\'s computer that    |      |       |
|   |                  | will make it possible for    |      |       |
|   |                  | their web browsers to        |      |       |
|   |                  | display or play the content  |      |       |
|   |                  | of the files. This provision |      |       |
|   |                  | requires that web pages      |      |       |
|   |                  | which provide content such   |      |       |
|   |                  | as Real Audio or PDF files,  |      |       |
|   |                  | also provide a link to a     |      |       |
|   |                  | plug-in that will meet the   |      |       |
|   |                  | software provisions. It is   |      |       |
|   |                  | very common for a web page   |      |       |
|   |                  | to provide links to needed   |      |       |
|   |                  | plug-ins. For example, web   |      |       |
|   |                  | pages containing Real Audio  |      |       |
|   |                  | almost always have a link to |      |       |
|   |                  | a source for the necessary   |      |       |
|   |                  | player. This provision       |      |       |
|   |                  | places a responsibility on   |      |       |
|   |                  | the web page author to know  |      |       |
|   |                  | that a compliant application |      |       |
|   |                  | exists, before requiring a   |      |       |
|   |                  | plug-in.                     |      |       |
+---+------------------+------------------------------+------+-------+
| * | When electronic  | Paragraph (n) requires that  |      |       |
| * | forms are        | people with disabilities     | C    |       |
| n | designed to be   | have access to interactive   | ogni |       |
| * | completed        | electronic forms. Electronic | tive |       |
| * | on-line, the     | forms are a popular method   |      |       |
|   | form shall allow | used by many agencies to     | Hea  |       |
|   | people using     | gather information or permit | ring |       |
|   | assistive        | a person to apply for        |      |       |
|   | technology to    | services, benefits, or       | Mobi |       |
|   | access the       | employment. The 1998         | lity |       |
|   | information,     | Government Paperwork         |      |       |
|   | field elements,  | Elimination Act requires     | Sp   |       |
|   | and              | that Federal agencies make   | eech |       |
|   | functionality    | electronic versions of their |      |       |
|   | required for     | forms available on-line when | Vi   |       |
|   | completion and   | practicable and allows       | sual |       |
|   | submission of    | individuals and businesses   |      |       |
|   | the form,        | to use electronic signatures |      |       |
|   | including all    | to file these forms          |      |       |
|   | directions and   | electronically. (See         |      |       |
|   | cues.            | §1194.23(b)(10) in the       |      |       |
|   |                  | NPRM.) At present, the       |      |       |
|   |                  | interaction between form     |      |       |
|   |                  | controls and screen readers  |      |       |
|   |                  | can be unpredictable,        |      |       |
|   |                  | depending upon the design of |      |       |
|   |                  | the page containing these    |      |       |
|   |                  | controls. Some developers    |      |       |
|   |                  | place control labels and     |      |       |
|   |                  | controls in different table  |      |       |
|   |                  | cells; others place control  |      |       |
|   |                  | labels in various locations  |      |       |
|   |                  | in various distances from    |      |       |
|   |                  | the controls themselves,     |      |       |
|   |                  | making the response from a   |      |       |
|   |                  | screen reader less than      |      |       |
|   |                  | accurate many times.         |      |       |
+---+------------------+------------------------------+------+-------+
| * | A method shall   | Paragraph (o) provides that  |      |       |
| * | be provided that | a method be used to          | C    |       |
| o | permits users to | facilitate the easy tracking | ogni |       |
| * | skip repetitive  | of page content that         | tive |       |
| * | navigation       | provides users of assistive  |      |       |
|   | links.           | technology the option to     | Hea  |       |
|   |                  | skip repetitive navigation   | ring |       |
|   |                  | links.                       |      |       |
|   |                  |                              | Mobi |       |
|   |                  |                              | lity |       |
|   |                  |                              |      |       |
|   |                  |                              | Sp   |       |
|   |                  |                              | eech |       |
|   |                  |                              |      |       |
|   |                  |                              | Vis  |       |
|   |                  |                              | ual  |       |
+---+------------------+------------------------------+------+-------+
| * | When a timed     | Paragraph (p) addresses the  |      |       |
| * | response is      | accessibility problems that  | C    |       |
| p | required, the    | can occur if a web page      | ogni |       |
| * | user shall be    | times-out while a user is    | tive |       |
| * | alerted and      | completing a form. Web pages |      |       |
|   | given sufficient | can be designed with scripts | Hea  |       |
|   | time to indicate | so that the web page         | ring |       |
|   | more time is     | disappears or \"expires\" if |      |       |
|   | required.        | a response is not received   | Mobi |       |
|   |                  | within a specified amount of | lity |       |
|   |                  | time. Sometimes, this        |      |       |
|   |                  | technique is used for        | Sp   |       |
|   |                  | security reasons or to       | eech |       |
|   |                  | reduce the demands on the    |      |       |
|   |                  | computer serving the web     | Vis  |       |
|   |                  | pages. A disability can have | ual  |       |
|   |                  | a direct impact on the speed |      |       |
|   |                  | with which a person can      |      |       |
|   |                  | read, move around, or fill   |      |       |
|   |                  | in a web form. For this      |      |       |
|   |                  | reason, when a timed         |      |       |
|   |                  | response is required, the    |      |       |
|   |                  | user shall be alerted and    |      |       |
|   |                  | given sufficient time to     |      |       |
|   |                  | indicate that additional     |      |       |
|   |                  | time is necessary.           |      |       |
+---+------------------+------------------------------+------+-------+

##  Section 1194.23 Telecommunication products

+---+-----------------+-------------------------------+------+-------+
| * | **Provision**   | **Description**               | **   | *     |
| * |                 |                               | User | *Prod |
| C |                 |                               | St   | uct/V |
| l |                 |                               | akeh | endor |
| a |                 |                               | olde | Stak  |
| u |                 |                               | rs** | ehold |
| s |                 |                               |      | ers** |
| e |                 |                               |      |       |
| 1 |                 |                               |      |       |
| 1 |                 |                               |      |       |
| 9 |                 |                               |      |       |
| 4 |                 |                               |      |       |
| . |                 |                               |      |       |
| 2 |                 |                               |      |       |
| 3 |                 |                               |      |       |
| * |                 |                               |      |       |
| * |                 |                               |      |       |
+===+=================+===============================+======+=======+
| * | Tel             | Paragraph (a) requires that   |      |       |
| * | ecommunications | telephone equipment shall     | C    |       |
| a | products or     | provide a standard            | ogni |       |
| * | systems which   | non-acoustic connection point | tive |       |
| * | provide a       | for TTYs. A TTY is a device   |      |       |
|   | function        | that includes a keyboard and  | Hea  |       |
|   | allowing voice  | display that is used to       | ring |       |
|   | communication   | transmit and receive text     |      |       |
|   | and which do    | over a telephone line using   | Mobi |       |
|   | not themselves  | sound. Originally, TTY\'s     | lity |       |
|   | provide a TTY   | used acoustic connections and |      |       |
|   | functionality   | the user placed the telephone | Sp   |       |
|   | shall provide a | handset on the TTY to         | eech |       |
|   | standard        | transfer the sound signals    |      |       |
|   | non-acoustic    | between the TTY and the       | Vis  |       |
|   | connection      | telephone. Handsets on many   | ual  |       |
|   | point for TTYs. | modern telephones do not fit  |      |       |
|   | Microphones     | well with many TTY acoustic   |      |       |
|   | shall be        | couplers, allowing            |      |       |
|   | capable of      | interference from outside     |      |       |
|   | being turned on | noise. Individuals who use    |      |       |
|   | and off to      | TTYs to communicate must have |      |       |
|   | allow the user  | a non-acoustic way to connect |      |       |
|   | to intermix     | TTYs to telephones in order   |      |       |
|   | speech with TTY | to obtain clear TTY           |      |       |
|   | use.            | connections, such as through  |      |       |
|   |                 | a direct RJ-11 connector, a   |      |       |
|   |                 | 2.5 mm audio jack, or other   |      |       |
|   |                 | direct connection.            |      |       |
+---+-----------------+-------------------------------+------+-------+
| * | Tel             | Paragraph (b) requires that   |      |       |
| * | ecommunications | products providing voice      | C    |       |
| b | products which  | communication functionality   | ogni |       |
| * | include voice   | be able to support use of all | tive |       |
| * | communication   | commonly used                 |      |       |
|   | functionality   | cross-manufacturer,           | Hea  |       |
|   | shall support   | non-proprietary, standard     | ring |       |
|   | all commonly    | signals used by TTYs. Some    |      |       |
|   | used            | products compress or alter    | Mobi |       |
|   | cro             | the audio signal in such a    | lity |       |
|   | ss-manufacturer | manner that standard signals  |      |       |
|   | non-proprietary | used by TTYs are not          | Sp   |       |
|   | standard TTY    | transmitted properly,         | eech |       |
|   | signal          | preventing successful TTY     |      |       |
|   | protocols.      | communication.                | Vis  |       |
|   |                 |                               | ual  |       |
+---+-----------------+-------------------------------+------+-------+
| * | Voice mail,     | Paragraph (c) provides that   |      |       |
| * | auto-attendant, | TTY users be able to utilize  | C    |       |
| c | and interactive | voice mail, auto-attendant,   | ogni |       |
| * | voice response  | and interactive voice         | tive |       |
| * | tel             | response telecommunications   |      |       |
|   | ecommunications | systems. Voice mail systems   | Hea  |       |
|   | systems shall   | are available which allow TTY | ring |       |
|   | be usable by    | users to retrieve and leave   |      |       |
|   | TTY users with  | TTY messages. This provision  | Mobi |       |
|   | their TTYs      | does not require that phone   | lity |       |
|   |                 | systems have voice to text    |      |       |
|   |                 | conversion capabilities. It   | Sp   |       |
|   |                 | requires that TTY users can   | eech |       |
|   |                 | retrieve and leave TTY        |      |       |
|   |                 | messages and utilize          | Vis  |       |
|   |                 | interactive systems.          | ual  |       |
+---+-----------------+-------------------------------+------+-------+
| * | Voice mail,     | Paragraph (d) addresses       |      |       |
| * | messaging,      | access problems that can      | C    |       |
| d | auto-attendant, | arise when telecommunications | ogni |       |
| * | and interactive | systems require a response    | tive |       |
| * | voice response  | from a user within a certain  |      |       |
|   | tel             | time. Due to the nature of    | Hea  |       |
|   | ecommunications | the equipment, users of TTYs  | ring |       |
|   | systems that    | may need additional time to   |      |       |
|   | require a       | read and respond to menus and | Mobi |       |
|   | response from a | messages.                     | lity |       |
|   | user within a   |                               |      |       |
|   | time interval,  |                               | Sp   |       |
|   | shall give an   |                               | eech |       |
|   | alert when the  |                               |      |       |
|   | time interval   |                               | Vis  |       |
|   | is about to run |                               | ual  |       |
|   | out, and shall  |                               |      |       |
|   | provide         |                               |      |       |
|   | sufficient time |                               |      |       |
|   | for the user to |                               |      |       |
|   | indicate more   |                               |      |       |
|   | time is         |                               |      |       |
|   | required.       |                               |      |       |
+---+-----------------+-------------------------------+------+-------+
| * | Where provided, | Paragraph (e) requires that   |      |       |
| * | caller          | functions such as caller      | C    |       |
| e | identification  | identification must be        | ogni |       |
| * | and similar     | accessible for users of TTYs, | tive |       |
| * | tel             | and for users who cannot see  |      |       |
|   | ecommunications | displays.                     | Hea  |       |
|   | functions shall |                               | ring |       |
|   | also be         |                               |      |       |
|   | available for   |                               | Mobi |       |
|   | users of TTYs,  |                               | lity |       |
|   | and for users   |                               |      |       |
|   | who cannot see  |                               | Sp   |       |
|   | displays.       |                               | eech |       |
|   |                 |                               |      |       |
|   |                 |                               | Vis  |       |
|   |                 |                               | ual  |       |
+---+-----------------+-------------------------------+------+-------+
| * | For transmitted | Paragraph (f) requires        |      |       |
| * | voice signals,  | products to be equipped with  | C    |       |
| f | tel             | volume control that provides  | ogni |       |
| * | ecommunications | an adjustable amplification   | tive |       |
| * | products shall  | up to a minimum of 20 dB of   |      |       |
|   | provide a gain  | gain. If a volume adjustment  | Hea  |       |
|   | adjustable up   | is provided that allows a     | ring |       |
|   | to a minimum of | user to set the level         |      |       |
|   | 20 dB. For      | anywhere from 0 to the upper  | Mobi |       |
|   | incremental     | requirement of 20 dB, there   | lity |       |
|   | volume control, | is no need to specify a lower |      |       |
|   | at least one    | limit. If a stepped volume    | Sp   |       |
|   | intermediate    | control is provided, one of   | eech |       |
|   | step of 12 dB   | the intermediate levels must  |      |       |
|   | of gain shall   | provide 12 dB of gain. The    | Vis  |       |
|   | be provided.    | gain applies to the voice     | ual  |       |
|   |                 | output.                       |      |       |
+---+-----------------+-------------------------------+------+-------+
| * | If the          | Paragraph (g) requires that   |      |       |
| * | tel             | an automatic reset be         | C    |       |
| g | ecommunications | installed on any telephone    | ogni |       |
| * | product allows  | that allows the user to       | tive |       |
| * | a user to       | adjust the volume higher than |      |       |
|   | adjust the      | the normal level. This is a   | Hea  |       |
|   | receive volume, | safety feature to protect     | ring |       |
|   | a function      | people from suffering damage  |      |       |
|   | shall be        | to their hearing if they      | Mobi |       |
|   | provided to     | accidentally answer a         | lity |       |
|   | automatically   | telephone with the            |      |       |
|   | reset the       | amplification turned too      | Sp   |       |
|   | volume to the   | high.                         | eech |       |
|   | default level   |                               |      |       |
|   | after every     |                               | Vis  |       |
|   | use.            |                               | ual  |       |
+---+-----------------+-------------------------------+------+-------+
| * | Where a         | Paragraph (h) requires        |      |       |
| * | tel             | telephones, or other products | C    |       |
| h | ecommunications | that provide auditory output  | ogni |       |
| * | product         | by an audio transducer        | tive |       |
| * | delivers output | normally held up to the ear,  |      |       |
|   | by an audio     | to provide a means for        | Hea  |       |
|   | transducer      | effective wireless coupling   | ring |       |
|   | which is        | to hearing aids. Many hearing |      |       |
|   | normally held   | aids incorporate \"T-coils\"  | Mobi |       |
|   | up to the ear,  | that generate sounds based on | lity |       |
|   | a means for     | magnetic signals received     |      |       |
|   | effective       | from earpieces that can       | Sp   |       |
|   | magnetic        | generate the appropriate      | eech |       |
|   | wireless        | magnetic field. Generally,    |      |       |
|   | coupling to     | this provision means the      | Vi   |       |
|   | hearing         | earpiece generates sufficient | sual |       |
|   | technologies    | magnetic field strength to    |      |       |
|   | shall be        | induce an appropriate field   |      |       |
|   | provided.       | in a hearing aid T-coil. The  |      |       |
|   |                 | output in this case is the    |      |       |
|   |                 | direct voice output of the    |      |       |
|   |                 | transmission source, not the  |      |       |
|   |                 | \"machine language\" such as  |      |       |
|   |                 | tonal codes transmitted by    |      |       |
|   |                 | TTYs. For example, a          |      |       |
|   |                 | telephone must generate a     |      |       |
|   |                 | magnetic output so that the   |      |       |
|   |                 | hearing aid equipped with a   |      |       |
|   |                 | T-coil can accurately receive |      |       |
|   |                 | the message.                  |      |       |
+---+-----------------+-------------------------------+------+-------+
| * | Interference to | Paragraph (i) requires that   |      |       |
| * | hearing         | interference to hearing       | C    |       |
| i | technologies    | technologies be reduced to    | ogni |       |
| * | (including      | the lowest possible level     | tive |       |
| * | hearing aids,   | that allows a user of hearing |      |       |
|   | cochlear        | technologies to utilize a     | Hea  |       |
|   | implants, and   | telecommunications product.   | ring |       |
|   | assistive       | Individuals who are hard of   |      |       |
|   | listening       | hearing use hearing aids and  | Mobi |       |
|   | devices) shall  | other assistive listening     | lity |       |
|   | be reduced to   | devices, but they cannot be   |      |       |
|   | the lowest      | used if products introduce    | Sp   |       |
|   | possible level  | noise into the listening aids | eech |       |
|   | that allows a   | because of electromagnetic    |      |       |
|   | user of hearing | interference.                 | Vis  |       |
|   | technologies to |                               | ual  |       |
|   | utilize the     |                               |      |       |
|   | tel             |                               |      |       |
|   | ecommunications |                               |      |       |
|   | product.        |                               |      |       |
+---+-----------------+-------------------------------+------+-------+
| * | Products that   | Paragraph (j) provides that   |      |       |
| * | transmit or     | all products that act as a    | C    |       |
| j | conduct         | transport or conduit for      | ogni |       |
| * | information or  | information or communication  | tive |       |
| * | communication,  | shall pass all codes,         |      |       |
|   | shall pass      | translation protocols,        | Hea  |       |
|   | through         | formats, or any other         | ring |       |
|   | cros            | information necessary to      |      |       |
|   | s-manufacturer, | provide information or        | Mobi |       |
|   | n               | communication in a usable     | lity |       |
|   | on-proprietary, | format. In particular, signal |      |       |
|   | in              | compression technologies      | Sp   |       |
|   | dustry-standard | shall not remove information  | eech |       |
|   | codes,          | needed for access or shall    |      |       |
|   | translation     | restore it upon               | Vi   |       |
|   | protocols,      | decompression. Some           | sual |       |
|   | formats or      | transmissions include codes   |      |       |
|   | other           | or tags embedded in           |      |       |
|   | information     | \"unused\" portions of the    |      |       |
|   | necessary to    | signal to provide             |      |       |
|   | provide the     | accessibility. For example,   |      |       |
|   | information or  | closed captioning information |      |       |
|   | communication   | is usually included in        |      |       |
|   | in a usable     | portions of a video signal    |      |       |
|   | format.         | not seen by users without     |      |       |
|   | Technologies    | decoders. This section        |      |       |
|   | which use       | prohibits products from       |      |       |
|   | encoding,       | stripping out such            |      |       |
|   | signal          | information or requires the   |      |       |
|   | compression,    | information to be restored at |      |       |
|   | format          | the end point.                |      |       |
|   | transformation, |                               |      |       |
|   | or similar      |                               |      |       |
|   | techniques      |                               |      |       |
|   | shall not       |                               |      |       |
|   | remove          |                               |      |       |
|   | information     |                               |      |       |
|   | needed for      |                               |      |       |
|   | access or shall |                               |      |       |
|   | restore it upon |                               |      |       |
|   | delivery.       |                               |      |       |
+---+-----------------+-------------------------------+------+-------+
| * | Products which  | Paragraph (k) addresses       |      |       |
| * | have            | controls that require some    | C    |       |
| k | mechanically    | physical force to activate.   | ogni |       |
| * | operated        | It is the application of      | tive |       |
| * | controls or     | force to these controls that  |      |       |
|   | keys, shall     | distinguishes them from touch | Hea  |       |
|   | comply with the | sensitive controls where the  | ring |       |
|   | following:      | mere presence of a hand or    |      |       |
|   |                 | finger is detected and        | Mobi |       |
|   |                 | reacted to by the product.    | lity |       |
|   |                 |                               |      |       |
|   |                 |                               | Sp   |       |
|   |                 |                               | eech |       |
|   |                 |                               |      |       |
|   |                 |                               | Vis  |       |
|   |                 |                               | ual  |       |
+---+-----------------+-------------------------------+------+-------+
| * | Controls and    | Paragraph (k)(1) provides     |      |       |
| * | keys shall be   | that mechanically operated    | C    |       |
| k | tactilely       | controls and keys shall be    | ogni |       |
| 1 | discernible     | tactilely discernible without | tive |       |
| * | without         | activating the controls or    |      |       |
| * | activating the  | keys. Tactilely discernible   | Hea  |       |
|   | controls or     | means that individual keys    | ring |       |
|   | keys.           | can be located and            |      |       |
|   |                 | distinguished from adjacent   | Mobi |       |
|   |                 | keys by touch. To comply with | lity |       |
|   |                 | this provision, controls that |      |       |
|   |                 | must be touched to activate,  | Sp   |       |
|   |                 | must be distinguishable from  | eech |       |
|   |                 | each other. This can be       |      |       |
|   |                 | accomplished by using various | Vi   |       |
|   |                 | shapes, spacing, or tactile   | sual |       |
|   |                 | markings. Because touch is    |      |       |
|   |                 | necessary to discern tactile  |      |       |
|   |                 | features, this provision      |      |       |
|   |                 | provides that the control     |      |       |
|   |                 | should not be activated by    |      |       |
|   |                 | mere contact. For example,    |      |       |
|   |                 | the standard desktop computer |      |       |
|   |                 | keyboard would meet this      |      |       |
|   |                 | provision because the tactile |      |       |
|   |                 | mark on the \"j\" and \"f\"   |      |       |
|   |                 | keys permits a user to locate |      |       |
|   |                 | all other keys tactilely. The |      |       |
|   |                 | geographic spacing of the     |      |       |
|   |                 | function, \"numpad\" and      |      |       |
|   |                 | cursor keys make them easy to |      |       |
|   |                 | locate by touch. In addition, |      |       |
|   |                 | most keyboards require some   |      |       |
|   |                 | pressure before they transmit |      |       |
|   |                 | a keystroke. Conversely,      |      |       |
|   |                 | \"capacitance\" keyboards     |      |       |
|   |                 | that react as soon as they    |      |       |
|   |                 | are touched and have no       |      |       |
|   |                 | raised marks or actual keys   |      |       |
|   |                 | would not meet this           |      |       |
|   |                 | provision. A \"membrane\"     |      |       |
|   |                 | keypad with keys that must be |      |       |
|   |                 | pressed can be made tactilely |      |       |
|   |                 | discernible by separating     |      |       |
|   |                 | keys with raised ridges so    |      |       |
|   |                 | that individual keys can be   |      |       |
|   |                 | distinguished by touch.       |      |       |
+---+-----------------+-------------------------------+------+-------+
| * | Controls and    | Paragraph (k)(2) provides     |      |       |
| * | keys shall be   | that mechanically operated    | C    |       |
| k | operable with   | controls shall be accessible  | ogni |       |
| 2 | one hand and    | to persons with limited       | tive |       |
| * | shall not       | dexterity. Individuals with   |      |       |
| * | require tight   | tremor, cerebral palsy,       | Hea  |       |
|   | grasping,       | paralysis, arthritis, or      | ring |       |
|   | pinching, or    | artificial hands may have     |      |       |
|   | twisting of the | difficulty operating systems  | Mobi |       |
|   | wrist. The      | which require fine motor      | lity |       |
|   | force required  | control, assume a steady      |      |       |
|   | to activate     | hand, or require two hands or | Sp   |       |
|   | controls and    | fingers to be used            | eech |       |
|   | keys shall be 5 | simultaneously for operation. |      |       |
|   | lbs. (22.2 N)   | Individuals with high spinal  | Vis  |       |
|   | maximum.        | cord injuries, arthritis, and | ual  |       |
|   |                 | other conditions may have     |      |       |
|   |                 | difficulty operating controls |      |       |
|   |                 | which require significant     |      |       |
|   |                 | strength. The provision       |      |       |
|   |                 | limits the force required to  |      |       |
|   |                 | five pounds and is based on   |      |       |
|   |                 | §4.27.4 of the ADA            |      |       |
|   |                 | Accessibility Guidelines and  |      |       |
|   |                 | is consistent with the        |      |       |
|   |                 | Telecommunications Act        |      |       |
|   |                 | Accessibility Guidelines.     |      |       |
+---+-----------------+-------------------------------+------+-------+
| * | If key repeat   | Paragraph (k)(3) establishes  |      |       |
| * | is supported,   | provisions for key repeat     | C    |       |
| k | the delay       | rate where an adjustable      | ogni |       |
| 3 | before repeat   | keyboard repeat rate is       | tive |       |
| * | shall be        | supported. It requires that   |      |       |
| * | adjustable to   | the keyboard delay before     | Hea  |       |
|   | at least 2      | repeat shall be adjustable to | ring |       |
|   | seconds. Key    | at least two seconds per      |      |       |
|   | repeat rate     | character.                    | Mobi |       |
|   | shall be        |                               | lity |       |
|   | adjustable to 2 |                               |      |       |
|   | seconds per     |                               | Sp   |       |
|   | character.      |                               | eech |       |
|   |                 |                               |      |       |
|   |                 |                               | Vi   |       |
|   |                 |                               | sual |       |
+---+-----------------+-------------------------------+------+-------+
| * | The status of   | Paragraph (k)(4) provides     |      |       |
| * | all locking or  | that the status of toggle     | C    |       |
| k | toggle controls | controls such as the \"caps   | ogni |       |
| 4 | or keys shall   | lock\" or \"scroll lock\"     | tive |       |
| * | be visually     | keys be determined by both    |      |       |
| * | discernible,    | visual means and by touch or  | Hea  |       |
|   | and discernible | sound. For example, adding    | ring |       |
|   | either through  | audio patterns such as        |      |       |
|   | touch or sound. | ascending and descending      | Mobi |       |
|   |                 | pitch tones that indicate     | lity |       |
|   |                 | when a control is turned on   |      |       |
|   |                 | or off would alleviate the    | Sp   |       |
|   |                 | problem of a person who is    | eech |       |
|   |                 | blind inadvertently pressing  |      |       |
|   |                 | the locking or toggle         | Vis  |       |
|   |                 | controls. Also, buttons which | ual  |       |
|   |                 | remain depressed when         |      |       |
|   |                 | activated or switches with    |      |       |
|   |                 | distinct positions would meet |      |       |
|   |                 | this provision.               |      |       |
+---+-----------------+-------------------------------+------+-------+

## Section 1194.24 Video and multimedia products

+---+--------------------+--------------------------+-------+--------+
| * | **Provision**      | **Description**          | *     | **Pr   |
| * |                    |                          | *User | oduct/ |
| C |                    |                          | Stak  | Vendor |
| l |                    |                          | ehold | St     |
| a |                    |                          | ers** | akehol |
| u |                    |                          |       | ders** |
| s |                    |                          |       |        |
| e |                    |                          |       |        |
| 1 |                    |                          |       |        |
| 1 |                    |                          |       |        |
| 9 |                    |                          |       |        |
| 4 |                    |                          |       |        |
| . |                    |                          |       |        |
| 2 |                    |                          |       |        |
| 4 |                    |                          |       |        |
| * |                    |                          |       |        |
| * |                    |                          |       |        |
+===+====================+==========================+=======+========+
| * | All analog         | Paragraph (a) requires   |       |        |
| * | television         | that television displays | Cogn  |        |
| a | displays 13 inches | 13 inches and larger,    | itive |        |
| * | and larger, and    | and computer equipment   |       |        |
| * | computer equipment | that includes television | He    |        |
|   | that includes      | receiver or display      | aring |        |
|   | analog television  | circuitry be equipped    |       |        |
|   | receiver or        | with the capacity to     | Mob   |        |
|   | display circuitry, | decode and display       | ility |        |
|   | shall be equipped  | captioning for audio     |       |        |
|   | with caption       | material                 | S     |        |
|   | decoder circuitry  |                          | peech |        |
|   | which              |                          |       |        |
|   | appropriately      |                          | Vi    |        |
|   | receives, decodes, |                          | sual  |        |
|   | and displays       |                          |       |        |
|   | closed captions    |                          |       |        |
|   | from broadcast,    |                          |       |        |
|   | cable, videotape,  |                          |       |        |
|   | and DVD signals.   |                          |       |        |
|   | As soon as         |                          |       |        |
|   | practicable, but   |                          |       |        |
|   | not later than     |                          |       |        |
|   | July 1, 2002,      |                          |       |        |
|   | widescreen digital |                          |       |        |
|   | television (DTV)   |                          |       |        |
|   | displays measuring |                          |       |        |
|   | at least 7.8       |                          |       |        |
|   | inches vertically, |                          |       |        |
|   | DTV sets with      |                          |       |        |
|   | conventional       |                          |       |        |
|   | displays measuring |                          |       |        |
|   | at least 13 inches |                          |       |        |
|   | vertically, and    |                          |       |        |
|   | stand-alone DTV    |                          |       |        |
|   | tuners, whether or |                          |       |        |
|   | not they are       |                          |       |        |
|   | marketed with      |                          |       |        |
|   | display screens,   |                          |       |        |
|   | and computer       |                          |       |        |
|   | equipment that     |                          |       |        |
|   | includes DTV       |                          |       |        |
|   | receiver or        |                          |       |        |
|   | display circuitry, |                          |       |        |
|   | shall be equipped  |                          |       |        |
|   | with caption       |                          |       |        |
|   | decoder circuitry  |                          |       |        |
|   | which              |                          |       |        |
|   | appropriately      |                          |       |        |
|   | receives, decodes, |                          |       |        |
|   | and displays       |                          |       |        |
|   | closed captions    |                          |       |        |
|   | from broadcast,    |                          |       |        |
|   | cable, videotape,  |                          |       |        |
|   | and DVD signals.   |                          |       |        |
+---+--------------------+--------------------------+-------+--------+
| * | Television tuners, | Paragraph (b) requires   |       |        |
| * | including tuner    | that television tuners,  | Cogn  |        |
| b | cards for use in   | including tuner cards    | itive |        |
| * | computers, shall   | for use in computers,    |       |        |
| * | be equipped with   | have the ability to      | He    |        |
|   | secondary audio    | handle a secondary audio | aring |        |
|   | program playback   | track used for audio     |       |        |
|   | circuitry.         | description of visual    | Mob   |        |
|   |                    | material. The secondary  | ility |        |
|   |                    | audio channel is         |       |        |
|   |                    | commonly used for audio  | S     |        |
|   |                    | description. An \"audio  | peech |        |
|   |                    | description\" is a       |       |        |
|   |                    | verbal description of    | V     |        |
|   |                    | the visual content of a  | isual |        |
|   |                    | presentation. Audio      |       |        |
|   |                    | descriptions are         |       |        |
|   |                    | important for persons    |       |        |
|   |                    | who are blind or who     |       |        |
|   |                    | have low vision because  |       |        |
|   |                    | they provide a           |       |        |
|   |                    | description of the       |       |        |
|   |                    | visual content of a      |       |        |
|   |                    | presentation             |       |        |
|   |                    | synchronized with verbal |       |        |
|   |                    | information.             |       |        |
+---+--------------------+--------------------------+-------+--------+
| * | All training and   | Paragraph (c) requires   |       |        |
| * | informational      | the captioning of audio  | Cogn  |        |
| c | video and          | material in certain      | itive |        |
| * | multimedia         | multimedia               |       |        |
| * | productions which  | presentations.           | He    |        |
|   | support the        |                          | aring |        |
|   | agency\'s mission, |                          |       |        |
|   | regardless of      |                          | Mob   |        |
|   | format, that       |                          | ility |        |
|   | contain speech or  |                          |       |        |
|   | other audio        |                          | S     |        |
|   | information        |                          | peech |        |
|   | necessary for the  |                          |       |        |
|   | comprehension of   |                          | Vi    |        |
|   | the content, shall |                          | sual  |        |
|   | be open or closed  |                          |       |        |
|   | captioned.         |                          |       |        |
+---+--------------------+--------------------------+-------+--------+
| * | All training and   | Paragraph (d) requires   |       |        |
| * | informational      | that certain multimedia  | Cogn  |        |
| d | video and          | presentations provide an | itive |        |
| * | multimedia         | audio description of     |       |        |
| * | productions which  | visual material.         | He    |        |
|   | support the        |                          | aring |        |
|   | agency\'s mission, |                          |       |        |
|   | regardless of      |                          | Mob   |        |
|   | format, that       |                          | ility |        |
|   | contain visual     |                          |       |        |
|   | information        |                          | S     |        |
|   | necessary for the  |                          | peech |        |
|   | comprehension of   |                          |       |        |
|   | the content, shall |                          | V     |        |
|   | be audio           |                          | isual |        |
|   | described.         |                          |       |        |
+---+--------------------+--------------------------+-------+--------+
| * | Display or         | Paragraph (e) provides   |       |        |
| * | presentation of    | that the captioning and  | Cogn  |        |
| e | alternate text     | audio description        | itive |        |
| * | presentation or    | required in (c) and (d)  |       |        |
| * | audio descriptions | above must be user       | He    |        |
|   | shall be           | selectable unless        | aring |        |
|   | user-selectable    | permanent.               |       |        |
|   | unless permanent.  |                          | Mob   |        |
|   |                    |                          | ility |        |
|   |                    |                          |       |        |
|   |                    |                          | S     |        |
|   |                    |                          | peech |        |
|   |                    |                          |       |        |
|   |                    |                          | V     |        |
|   |                    |                          | isual |        |
+---+--------------------+--------------------------+-------+--------+

## Section 1194.25 Self contained, closed products

+---+--------------------+--------------------------+------+--------+
| * | **Provision**      | **Description**          | **   | **Pr   |
| * |                    |                          | User | oduct/ |
| C |                    |                          | St   | Vendor |
| l |                    |                          | akeh | St     |
| a |                    |                          | olde | akehol |
| u |                    |                          | rs** | ders** |
| s |                    |                          |      |        |
| e |                    |                          |      |        |
| 1 |                    |                          |      |        |
| 1 |                    |                          |      |        |
| 9 |                    |                          |      |        |
| 4 |                    |                          |      |        |
| . |                    |                          |      |        |
| 2 |                    |                          |      |        |
| 5 |                    |                          |      |        |
| * |                    |                          |      |        |
| * |                    |                          |      |        |
+===+====================+==========================+======+========+
| * | Self contained     | Paragraph (a) provides   |      |        |
| * | products shall be  | that access features     | C    |        |
| a | usable by people   | must be built-into a     | ogni |        |
| * | with disabilities  | self contained, closed   | tive |        |
| * | without requiring  | product rather than      |      |        |
|   | an end-user to     | requiring users to       | Hea  |        |
|   | attach assistive   | attach an assistive      | ring |        |
|   | technology to the  | device to the product.   |      |        |
|   | product. Personal  | Personal headsets are    | Mobi |        |
|   | headsets for       | not considered assistive | lity |        |
|   | private listening  | technology and may be    |      |        |
|   | are not assistive  | required to use the      | Sp   |        |
|   | technology.        | product.                 | eech |        |
|   |                    |                          |      |        |
|   |                    |                          | Vis  |        |
|   |                    |                          | ual  |        |
+---+--------------------+--------------------------+------+--------+
| * | When a timed       | Paragraph (b) addresses  |      |        |
| * | response is        | access problems that can | C    |        |
| b | required, the user | arise when self          | ogni |        |
| * | shall be alerted   | contained, closed        | tive |        |
| * | and given          | products require a       |      |        |
|   | sufficient time to | response from a user     | Hea  |        |
|   | indicate more time | within a certain time    | ring |        |
|   | is required.       | and is identical to      |      |        |
|   |                    | §1194.22 (p) and         | Mobi |        |
|   |                    | §1194.23 (d) which are   | lity |        |
|   |                    | discussed in detail      |      |        |
|   |                    | above. (See §1194.21(d)  | Sp   |        |
|   |                    | in the NPRM.) The final  | eech |        |
|   |                    | rule requires only that  |      |        |
|   |                    | a user be notified if a  | Vi   |        |
|   |                    | process is about to      | sual |        |
|   |                    | time-out and be given an |      |        |
|   |                    | opportunity to answer a  |      |        |
|   |                    | prompt asking whether    |      |        |
|   |                    | additional time is       |      |        |
|   |                    | needed.                  |      |        |
+---+--------------------+--------------------------+------+--------+
| * | Where a product    | Paragraph (c) requires   |      |        |
| * | utilizes           | that when a product      | C    |        |
| c | touchscreens or    | utilizes touchscreens or | ogni |        |
| * | contact-sensitive  | contact-sensitive        | tive |        |
| * | controls, an input | controls, a method of    |      |        |
|   | method shall be    | operating the product be | Hea  |        |
|   | provided that      | provided that complies   | ring |        |
|   | complies with      | with the provisions for  |      |        |
|   | §1194.23 (k) (1)   | controls in §1194.23 (k) | Mobi |        |
|   | through (4).       | (1) through (4).         | lity |        |
|   |                    |                          |      |        |
|   |                    |                          | Sp   |        |
|   |                    |                          | eech |        |
|   |                    |                          |      |        |
|   |                    |                          | Vis  |        |
|   |                    |                          | ual  |        |
+---+--------------------+--------------------------+------+--------+
| * | When biometric     | Paragraph (d) addresses  |      |        |
| * | forms of user      | the use of biometric     | C    |        |
| d | identification or  | controls. Biometric      | ogni |        |
| * | control are used,  | controls refer to        | tive |        |
| * | an alternative     | controls that are        |      |        |
|   | form of            | activated only if        | Hea  |        |
|   | identification or  | particular biological    | ring |        |
|   | activation, which  | features (e.g.,          |      |        |
|   | does not require   | fingerprint, retina      | Mobi |        |
|   | the user to        | pattern, etc.) of the    | lity |        |
|   | possess particular | user matches specific    |      |        |
|   | biological         | criteria. Using retinal  | Sp   |        |
|   | characteristics,   | scans or fingerprint     | eech |        |
|   | shall also be      | identification may       |      |        |
|   | provided.          | become a common practice | Vi   |        |
|   |                    | as a method of allowing  | sual |        |
|   |                    | an individual to gain    |      |        |
|   |                    | access to personal data  |      |        |
|   |                    | from an information      |      |        |
|   |                    | transaction type of      |      |        |
|   |                    | machine.                 |      |        |
+---+--------------------+--------------------------+------+--------+
| * | When products      | Paragraph (e) requires   |      |        |
| * | provide auditory   | that when products use   | C    |        |
| e | output, the audio  | audio as a way to        | ogni |        |
| * | signal shall be    | communicate information, | tive |        |
| * | provided at a      | the auditory signal will |      |        |
|   | standard signal    | be available through an  | Hea  |        |
|   | level through an   | industry standard        | ring |        |
|   | industry standard  | connector at a standard  |      |        |
|   | connector that     | signal level.            | Mobi |        |
|   | will allow for     | Individuals using        | lity |        |
|   | private listening. | personal headphones,     |      |        |
|   | The product must   | amplifiers, audio        | Sp   |        |
|   | provide the        | couplers, and other      | eech |        |
|   | ability to         | audio processing devices |      |        |
|   | interrupt, pause,  | need a place to plug     | Vis  |        |
|   | and restart the    | these devices into the   | ual  |        |
|   | audio at anytime.  | product in a standard    |      |        |
|   |                    | fashion. This gives the  |      |        |
|   |                    | user the ability to      |      |        |
|   |                    | listen privately to the  |      |        |
|   |                    | information. The product |      |        |
|   |                    | must also provide a      |      |        |
|   |                    | method to pause,         |      |        |
|   |                    | restart, and interrupt   |      |        |
|   |                    | the flow of information. |      |        |
+---+--------------------+--------------------------+------+--------+
| * | When products      | Paragraph (f) provides   |      |        |
| * | deliver voice      | that when products       | C    |        |
| f | output in a public | deliver voice output,    | ogni |        |
| * | area, incremental  | they shall provide       | tive |        |
| * | volume control     | incremental volume       |      |        |
|   | shall be provided  | control with output      | Hea  |        |
|   | with output        | amplification up to a    | ring |        |
|   | amplification up   | level of at least 65 dB. |      |        |
|   | to a level of at   | Where the ambient noise  | Mobi |        |
|   | least 65 dB. Where | level of the environment | lity |        |
|   | the ambient noise  | is above 45 dB, a volume |      |        |
|   | level of the       | gain of at least 20 dB   | Sp   |        |
|   | environment is     | above the ambient level  | eech |        |
|   | above 45 dB, a     | shall be user            |      |        |
|   | volume gain of at  | selectable. According to | Vi   |        |
|   | least 20 dB above  | the Occupational Safety  | sual |        |
|   | the ambient level  | and Health               |      |        |
|   | shall be user      | Administration, and the  |      |        |
|   | selectable. A      | American Speech,         |      |        |
|   | function shall be  | Language, and Hearing    |      |        |
|   | provided to        | Association, 65 dB is    |      |        |
|   | automatically      | the volume level for     |      |        |
|   | reset the volume   | normal speech. This      |      |        |
|   | to the default     | provision requires that  |      |        |
|   | level after every  | audio output from a      |      |        |
|   | use.               | kiosk type product shall |      |        |
|   |                    | have a minimum level of  |      |        |
|   |                    | 65 dB. For people with   |      |        |
|   |                    | reduced hearing, voice   |      |        |
|   |                    | levels must be 20 dB     |      |        |
|   |                    | above the surround sound |      |        |
|   |                    | level to be              |      |        |
|   |                    | understandable. This     |      |        |
|   |                    | means that as long as    |      |        |
|   |                    | the noise level in the   |      |        |
|   |                    | surrounding environment  |      |        |
|   |                    | is below 45 dB, the 65   |      |        |
|   |                    | dB output level would be |      |        |
|   |                    | sufficient. If the       |      |        |
|   |                    | product is in an         |      |        |
|   |                    | environment with a high  |      |        |
|   |                    | noise level, the user    |      |        |
|   |                    | must be able to raise    |      |        |
|   |                    | the volume to a setting  |      |        |
|   |                    | of 20 dB higher than the |      |        |
|   |                    | ambient level. (See      |      |        |
|   |                    | §1194.23(f)(3) in the    |      |        |
|   |                    | NPRM.) A feature has     |      |        |
|   |                    | been required to         |      |        |
|   |                    | automatically reset the  |      |        |
|   |                    | volume to the default    |      |        |
|   |                    | level after every use.   |      |        |
+---+--------------------+--------------------------+------+--------+
| * | Color coding shall | Paragraph (g) addresses  |      |        |
| * | not be used as the | the use of color         | C    |        |
| g | only means of      | prompting and is         | ogni |        |
| * | conveying          | identical to section     | tive |        |
| * | information,       | 1194.21(i) discussed     |      |        |
|   | indicating an      | above.                   | Hea  |        |
|   | action, prompting  |                          | ring |        |
|   | a response, or     |                          |      |        |
|   | distinguishing a   |                          | Mobi |        |
|   | visual element.    |                          | lity |        |
|   |                    |                          |      |        |
|   |                    |                          | Sp   |        |
|   |                    |                          | eech |        |
|   |                    |                          |      |        |
|   |                    |                          | Vis  |        |
|   |                    |                          | ual  |        |
+---+--------------------+--------------------------+------+--------+
| * | When a product     | Paragraph (h) addresses  |      |        |
| * | permits a user to  | color selection and      | C    |        |
| h | adjust color and   | contrast settings and is | ogni |        |
| * | contrast settings, | identical to section     | tive |        |
| * | a range of color   | 1194.21(j) discussed     |      |        |
|   | selections capable | above.                   | Hea  |        |
|   | of producing a     |                          | ring |        |
|   | variety of         |                          |      |        |
|   | contrast levels    |                          | Mobi |        |
|   | shall be provided. |                          | lity |        |
|   |                    |                          |      |        |
|   |                    |                          | Sp   |        |
|   |                    |                          | eech |        |
|   |                    |                          |      |        |
|   |                    |                          | Vi   |        |
|   |                    |                          | sual |        |
+---+--------------------+--------------------------+------+--------+
| * | Products shall be  | Paragraph (i) addresses  |      |        |
| * | designed to avoid  | the use of flashing      | C    |        |
| i | causing the screen | objects and is identical | ogni |        |
| * | to flicker with a  | to section 1194.21(k)    | tive |        |
| * | frequency greater  | discussed above.         |      |        |
|   | than 2 Hz and      |                          | Hea  |        |
|   | lower than 55 Hz.  |                          | ring |        |
|   |                    |                          |      |        |
|   |                    |                          | Mobi |        |
|   |                    |                          | lity |        |
|   |                    |                          |      |        |
|   |                    |                          | Sp   |        |
|   |                    |                          | eech |        |
|   |                    |                          |      |        |
|   |                    |                          | Vis  |        |
|   |                    |                          | ual  |        |
+---+--------------------+--------------------------+------+--------+
| * | Products which are | Paragraphs (j) (1)       |      |        |
| * | freestanding,      | through (4) provide      | C    |        |
| j | non-portable, and  | provisions for the       | ogni |        |
| * | intended to be     | physical characteristics | tive |        |
| * | used in one        | of large office          |      |        |
|   | location and which | equipment including      | Hea  |        |
|   | have operable      | reach ranges and the     | ring |        |
|   | controls shall     | general physical         |      |        |
|   | comply with the    | accessibility of         | Mobi |        |
|   | following:         | controls and features.   | lity |        |
|   |                    | Examples of these        |      |        |
|   |                    | products, include but    | Sp   |        |
|   |                    | are not limited to,      | eech |        |
|   |                    | copiers, information     |      |        |
|   |                    | kiosks and floor         | Vi   |        |
|   |                    | standing printers.       | sual |        |
+---+--------------------+--------------------------+------+--------+
| * | The position of    |                          |      |        |
| * | any operable       |                          | C    |        |
| j | control shall be   |                          | ogni |        |
| - | determined with    |                          | tive |        |
| 1 | respect to a       |                          |      |        |
| * | vertical plane,    |                          | Hea  |        |
| * | which is 48 inches |                          | ring |        |
|   | in length,         |                          |      |        |
|   | centered on the    |                          | Mobi |        |
|   | operable control,  |                          | lity |        |
|   | and at the maximum |                          |      |        |
|   | protrusion of the  |                          | Sp   |        |
|   | product within the |                          | eech |        |
|   | 48 inch length     |                          |      |        |
|   |                    |                          | Vis  |        |
|   |                    |                          | ual  |        |
+---+--------------------+--------------------------+------+--------+
| * | Where any operable |                          |      |        |
| * | control is 10      |                          | C    |        |
| j | inches or less     |                          | ogni |        |
| - | behind the         |                          | tive |        |
| 2 | reference plane,   |                          |      |        |
| * | the height shall   |                          | Hea  |        |
| * | be 54 inches       |                          | ring |        |
|   | maximum and 15     |                          |      |        |
|   | inches minimum     |                          | Mobi |        |
|   | above the floor.   |                          | lity |        |
|   |                    |                          |      |        |
|   |                    |                          | Sp   |        |
|   |                    |                          | eech |        |
|   |                    |                          |      |        |
|   |                    |                          | Vi   |        |
|   |                    |                          | sual |        |
+---+--------------------+--------------------------+------+--------+
| * | Where any operable |                          |      |        |
| * | control is more    |                          | C    |        |
| j | than 10 inches and |                          | ogni |        |
| - | not more than 24   |                          | tive |        |
| 3 | inches behind the  |                          |      |        |
| * | reference plane,   |                          | Hea  |        |
| * | the height shall   |                          | ring |        |
|   | be 46 inches       |                          |      |        |
|   | maximum and 15     |                          | Mobi |        |
|   | inches minimum     |                          | lity |        |
|   | above the floor.   |                          |      |        |
|   |                    |                          | Sp   |        |
|   |                    |                          | eech |        |
|   |                    |                          |      |        |
|   |                    |                          | Vis  |        |
|   |                    |                          | ual  |        |
+---+--------------------+--------------------------+------+--------+
| * | Operable controls  |                          |      |        |
| * | shall not be more  |                          | C    |        |
| j | than 24 inches     |                          | ogni |        |
| - | behind the         |                          | tive |        |
| 4 | reference plane    |                          |      |        |
| * |                    |                          | Hea  |        |
| * |                    |                          | ring |        |
|   |                    |                          |      |        |
|   |                    |                          | Mobi |        |
|   |                    |                          | lity |        |
|   |                    |                          |      |        |
|   |                    |                          | Sp   |        |
|   |                    |                          | eech |        |
|   |                    |                          |      |        |
|   |                    |                          | Vi   |        |
|   |                    |                          | sual |        |
+---+--------------------+--------------------------+------+--------+

## Section 1194.26 Desktop and portable computers

+---+--------------------+--------------------------+------+--------+
| * | **Provision**      | **Description**          | **   | **Pr   |
| * |                    |                          | User | oduct/ |
| C |                    |                          | St   | Vendor |
| l |                    |                          | akeh | St     |
| a |                    |                          | olde | akehol |
| u |                    |                          | rs** | ders** |
| s |                    |                          |      |        |
| e |                    |                          |      |        |
| 1 |                    |                          |      |        |
| 1 |                    |                          |      |        |
| 9 |                    |                          |      |        |
| 4 |                    |                          |      |        |
| . |                    |                          |      |        |
| 2 |                    |                          |      |        |
| 6 |                    |                          |      |        |
| * |                    |                          |      |        |
| * |                    |                          |      |        |
+---+--------------------+--------------------------+------+--------+
| * | All mechanically   | Paragraph (a) addresses  |      |        |
| * | operated controls  | keyboards and other      | C    |        |
| a | and keys shall     | mechanically operated    | ogni |        |
| * | comply with        | controls.                | tive |        |
| * | §1194.23 (k) (1)   |                          |      |        |
|   | through (4).       |                          | Hea  |        |
|   |                    |                          | ring |        |
|   |                    |                          |      |        |
|   |                    |                          | Mobi |        |
|   |                    |                          | lity |        |
|   |                    |                          |      |        |
|   |                    |                          | Sp   |        |
|   |                    |                          | eech |        |
|   |                    |                          |      |        |
|   |                    |                          | Vi   |        |
|   |                    |                          | sual |        |
+---+--------------------+--------------------------+------+--------+
| * | If a product       | Paragraph (b) provides   |      |        |
| * | utilizes           | that systems using       | C    |        |
| b | touchscreens or    | touchscreen technology   | ogni |        |
| * | touch-operated     | must also provide        | tive |        |
| * | controls, an input | controls that comply     |      |        |
|   | method shall be    | with sections 1194.23    | Hea  |        |
|   | provided that      | (k) (1) through (4)      | ring |        |
|   | complies with      | discussed above.         |      |        |
|   | §1194.23 (k) (1)   |                          | Mobi |        |
|   | through (4).       |                          | lity |        |
|   |                    |                          |      |        |
|   |                    |                          | Sp   |        |
|   |                    |                          | eech |        |
|   |                    |                          |      |        |
|   |                    |                          | Vis  |        |
|   |                    |                          | ual  |        |
+---+--------------------+--------------------------+------+--------+
| * | When biometric     | Paragraph (c) requires   |      |        |
| * | forms of user      | that when biometric      | C    |        |
| c | identification or  | forms of identification  | ogni |        |
| * | control are used,  | are used, an alternative | tive |        |
| * | an alternative     | must also be available.  |      |        |
|   | form of            |                          | Hea  |        |
|   | identification or  |                          | ring |        |
|   | activation, which  |                          |      |        |
|   | does not require   |                          | Mobi |        |
|   | the user to        |                          | lity |        |
|   | possess particular |                          |      |        |
|   | biological         |                          | Sp   |        |
|   | characteristics,   |                          | eech |        |
|   | shall also be      |                          |      |        |
|   | provided.          |                          | Vi   |        |
|   |                    |                          | sual |        |
+---+--------------------+--------------------------+------+--------+
| * | Where provided, at | Paragraph (d) requires   |      |        |
| * | least one of each  | that products have       | C    |        |
| d | type of expansion  | standard ports and       | ogni |        |
| * | slots, ports and   | connectors. This means   | tive |        |
| * | connectors shall   | that the connection      |      |        |
|   | comply with        | points on a system must  | Hea  |        |
|   | publicly available | comply with a standard   | ring |        |
|   | industry           | specification that is    |      |        |
|   | standards.         | available to other       | Mobi |        |
|   |                    | manufacturers. This      | lity |        |
|   |                    | provision assures that   |      |        |
|   |                    | the designers of         | Sp   |        |
|   |                    | assistive technology     | eech |        |
|   |                    | will have access to      |      |        |
|   |                    | information concerning   | Vis  |        |
|   |                    | the design of system     | ual  |        |
|   |                    | connections and thus be  |      |        |
|   |                    | able to produce products |      |        |
|   |                    | that can utilize those   |      |        |
|   |                    | connections.             |      |        |
+---+--------------------+--------------------------+------+--------+

##  Section 1194.31 Functional Performance Criteria

+----+------------------------------------------------+------+--------+
| ** | **Provision**                                  | User | **Pr   |
| Cl |                                                | Stak | oduct/ |
| au |                                                | ehol | Vendor |
| se |                                                | ders | St     |
| 1  |                                                |      | akehol |
| 19 |                                                |      | ders** |
| 4. |                                                |      |        |
| 31 |                                                |      |        |
| ** |                                                |      |        |
+----+------------------------------------------------+------+--------+
| *  | At least one mode of operation and information |      |        |
| *a | retrieval that does not require user vision    | C    |        |
| ** | shall be provided, or support for assistive    | ogni |        |
|    | technology used by people who are blind or     | tive |        |
|    | visually impaired shall be provided.           |      |        |
|    |                                                | Hea  |        |
|    |                                                | ring |        |
|    |                                                |      |        |
|    |                                                | Mobi |        |
|    |                                                | lity |        |
|    |                                                |      |        |
|    |                                                | Sp   |        |
|    |                                                | eech |        |
|    |                                                |      |        |
|    |                                                | Vi   |        |
|    |                                                | sual |        |
+----+------------------------------------------------+------+--------+
| *  | At least one mode of operation and information |      |        |
| *b | retrieval that does not require visual acuity  | C    |        |
| ** | greater than 20/70 shall be provided in audio  | ogni |        |
|    | and enlarged print output working together or  | tive |        |
|    | independently, or support for assistive        |      |        |
|    | technology used by people who are visually     | Hea  |        |
|    | impaired shall be provided.                    | ring |        |
|    |                                                |      |        |
|    |                                                | Mobi |        |
|    |                                                | lity |        |
|    |                                                |      |        |
|    |                                                | Sp   |        |
|    |                                                | eech |        |
|    |                                                |      |        |
|    |                                                | Vi   |        |
|    |                                                | sual |        |
+----+------------------------------------------------+------+--------+
| *  | At least one mode of operation and information |      |        |
| *c | retrieval that does not require user hearing   | C    |        |
| ** | shall be provided, or support for assistive    | ogni |        |
|    | technology used by people who are deaf or hard | tive |        |
|    | of hearing shall be provided.                  |      |        |
|    |                                                | Hea  |        |
|    |                                                | ring |        |
|    |                                                |      |        |
|    |                                                | Mobi |        |
|    |                                                | lity |        |
|    |                                                |      |        |
|    |                                                | Sp   |        |
|    |                                                | eech |        |
|    |                                                |      |        |
|    |                                                | Vi   |        |
|    |                                                | sual |        |
+----+------------------------------------------------+------+--------+
| *  | Where audio information is important for the   |      |        |
| *d | use of a product, at least one mode of         | C    |        |
| ** | operation and information retrieval shall be   | ogni |        |
|    | provided in an enhanced auditory fashion, or   | tive |        |
|    | support for assistive hearing devices shall be |      |        |
|    | provided.                                      | Hea  |        |
|    |                                                | ring |        |
|    |                                                |      |        |
|    |                                                | Mobi |        |
|    |                                                | lity |        |
|    |                                                |      |        |
|    |                                                | Sp   |        |
|    |                                                | eech |        |
|    |                                                |      |        |
|    |                                                | Vi   |        |
|    |                                                | sual |        |
+----+------------------------------------------------+------+--------+
| *  | At least one mode of operation and information |      |        |
| *e | retrieval that does not require user speech    | C    |        |
| ** | shall be provided, or support for assistive    | ogni |        |
|    | technology used by people with disabilities    | tive |        |
|    | shall be provided.                             |      |        |
|    |                                                | Hea  |        |
|    |                                                | ring |        |
|    |                                                |      |        |
|    |                                                | Mobi |        |
|    |                                                | lity |        |
|    |                                                |      |        |
|    |                                                | Sp   |        |
|    |                                                | eech |        |
|    |                                                |      |        |
|    |                                                | Vi   |        |
|    |                                                | sual |        |
+----+------------------------------------------------+------+--------+
| *  | At least one mode of operation and information |      |        |
| *f | retrieval that does not require fine motor     | C    |        |
| ** | control or simultaneous actions and that is    | ogni |        |
|    | operable with limited reach and strength shall | tive |        |
|    | be provided.                                   |      |        |
|    |                                                | Hea  |        |
|    |                                                | ring |        |
|    |                                                |      |        |
|    |                                                | Mobi |        |
|    |                                                | lity |        |
|    |                                                |      |        |
|    |                                                | Sp   |        |
|    |                                                | eech |        |
|    |                                                |      |        |
|    |                                                | Vi   |        |
|    |                                                | sual |        |
+----+------------------------------------------------+------+--------+

## Section 1194.41 Information, Documentation, and Support

+----+------------------------------------------------+------+--------+
| ** | **Provision**                                  | User | **Pr   |
| Cl |                                                | Stak | oduct/ |
| au |                                                | ehol | Vendor |
| se |                                                | ders | St     |
| 1  |                                                |      | akehol |
| 19 |                                                |      | ders** |
| 4. |                                                |      |        |
| 41 |                                                |      |        |
| ** |                                                |      |        |
+----+------------------------------------------------+------+--------+
| *  | Product support documentation provided to      |      |        |
| *a | end-users shall be made available in alternate | C    |        |
| ** | formats upon request, at no additional charge. | ogni |        |
|    |                                                | tive |        |
|    |                                                |      |        |
|    |                                                | Hea  |        |
|    |                                                | ring |        |
|    |                                                |      |        |
|    |                                                | Mobi |        |
|    |                                                | lity |        |
|    |                                                |      |        |
|    |                                                | Sp   |        |
|    |                                                | eech |        |
|    |                                                |      |        |
|    |                                                | Vi   |        |
|    |                                                | sual |        |
+----+------------------------------------------------+------+--------+
| *  | End-users shall have access to a description   |      |        |
| *b | of the accessibility and compatibility         | C    |        |
| ** | features of products in alternate formats or   | ogni |        |
|    | alternate methods upon request, at no          | tive |        |
|    | additional charge.                             |      |        |
|    |                                                | Hea  |        |
|    |                                                | ring |        |
|    |                                                |      |        |
|    |                                                | Mobi |        |
|    |                                                | lity |        |
|    |                                                |      |        |
|    |                                                | Sp   |        |
|    |                                                | eech |        |
|    |                                                |      |        |
|    |                                                | Vi   |        |
|    |                                                | sual |        |
+----+------------------------------------------------+------+--------+
| *  | Support services for products shall            |      |        |
| *c | accommodate the communication needs of         | C    |        |
| ** | end-users with disabilities.                   | ogni |        |
|    |                                                | tive |        |
|    |                                                |      |        |
|    |                                                | Hea  |        |
|    |                                                | ring |        |
|    |                                                |      |        |
|    |                                                | Mobi |        |
|    |                                                | lity |        |
|    |                                                |      |        |
|    |                                                | Sp   |        |
|    |                                                | eech |        |
|    |                                                |      |        |
|    |                                                | Vi   |        |
|    |                                                | sual |        |
+----+------------------------------------------------+------+--------+