## ORS/ORF Services Hierarchy 

FY03 Performance Management

FY04/05 Business Plan

ORS Portion of the Services Hierarchy

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| #### ***Program and Employee Services***                              |
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  **Service Group    **FY03 Value Proposition Statement**
  1**                

  Provide            We help our clients tell their stories of biomedical
  comprehensive      research by collaboratively capturing images,
  medical arts       creating visualizations, and producing comprehensive
  services           visual communication media products tailored to
                     subject matter and coordinated for effectiveness. We
                     partner with our clients in the process to assure
                     technical correctness within their budgets while
                     giving them a better finished product at a cost and
                     quality they could not achieve in house.

  **Discrete         **Definition**
  Service**          

  Perform            Provides comprehensive still photography for
  photography        research documentation and presentation and research
  services           support activities. Location and studio photography,
                     photomicrography, photomacroscopy, patient
                     photography, public affairs photography, aerial
                     photography, passport photos, digital image capture,
                     image manipulation and output.

  Provide video      Provides consultation and production management of
  production         broadcast quality films and video from
  services           pre-production to post production including
                     producing, directing, videography, cinematography,
                     linear and non-linear editing and animation. Manages
                     mass reproduction for distribution.

  Provide graphic    Provides design consultation and production
  design services    management: provides layout and production of
                     presentation graphics, scientific poster sessions
                     and poster titles; provides medical, scientific, and
                     editorial illustration and animation including
                     anatomical, surgical, cellular and biological
                     illustrations; and manages design and production of
                     printed materials, brochures, posters, copy editing,
                     naming and logos, certificates and commemoratives,
                     portable and permanent exhibits, wayfinding
                     consultation and signage, web sites, CD-ROMs/DVDs
                     and multimedia kiosk presentations. Provides
                     production services: large format color printing,
                     scanning, digital imaging, film processing, slides
                     and prints, framing.
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  **Service Group    **FY03 Value Proposition Statement**
  2**                

  Provide            *In process*
  comprehensive      
  print and digital  
  media services     

  **Discrete         **Definition**
  Service**          

  Provide printing   Negotiates contracts with commercial vendors for
  procurement        printing services including composition, plate
  services           making, presswork, screen-printing, duplicating,
                     binding, and microform. Works closely with the
                     requesting ICs to translate specific requirements
                     into specifications, acquisition documents, and
                     ultimately finished products.

  Provide document   Definition needed
  conversion /       
  management and     
  print services     
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# 

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  **Service Group   **FY03 Value Proposition Statement**
  3**               

  Provide library   The Library delivers value to our customers by
  services          providing a comprehensive range of scientific,
                    medical, and administrative information and support
                    services delivered by an experienced and professional
                    staff to responsively meet the biomedical and
                    behavioral research needs of the NIH community with
                    convenience and innovation.

  **Discrete        **Definition**
  Service**         

  Provide custom    Consults with NIH staff about their library
  research          information needs and the best way to meet them.
  assistance        Provides specialized research assistance through
                    liaison or collaborative research support programs.
                    Provides journal acquisition and management support
                    to ICs.

  Provide copies of Retrieves, copies and delivers to NIH staff journal
  publications      articles, books, patents, audiovisuals, etc., whether
                    owned by the NIH Library, the National Library of
                    Medicine, or another research library.

  Translate         Provides translations of protocols, patient records,
  documents         personal documents and other materials such as books
                    and articles from foreign languages into English, and
                    from English into foreign languages for NIH staff.

  Provide primary   Identifies and evaluates electronic resources,
  library services  negotiates site license agreements, and makes these
                    library resources accessible to NIH staff via the NIH
                    network. Identifies, evaluates, acquires, catalogs,
                    and provides NIH staff with access to books, journals
                    and other printed information sources. Assures the
                    availability of print material by maintaining an
                    automated collection control systems, a preservation
                    program and regular shelving, shelf reading, and
                    deselection. Assures continuous availability of
                    electronic resources by monitoring publisher web
                    sites and use statistics, troubleshooting access
                    problems, and evaluating and correcting vendor
                    performance. Assists patrons with identifying the
                    most appropriate print and electronic information
                    resources to meet their information needs, including
                    performing in-depth bibliographic searches and
                    preparing bibliographies. Instructs NIH staff on the
                    most effective ways to identify, evaluate, and
                    retrieve information to meet their research needs.
                    Provides training in the creation of personal
                    bibliographic databases to effectively manage
                    information retrieved from searches. Researches and
                    provides answers to specific questions on a wide
                    range of topics.

  Provide self      Provide access to a self-service photocopy facility
  service copiers   in the library for NIH staff that wish to copy
                    journal articles themselves.
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# 

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  **Service Group    **FY03 Value Proposition Statement**
  4**                

  Provide NIH Events Our service group offers comprehensive, best-cost
  Management         integrated event management solutions, including
  Services           proactive event planning, multi-media technology
                     capabilities, convenient meeting spaces, and
                     customized logistics services. We assist our clients
                     in quantifying their event planning and funding
                     requirements, and educate them on potential options
                     as well as their respective costs. By teaming with
                     our customers, we build trust and a sense of
                     partnership in the delivery of our events management
                     services. (As of 6/16/03).

  **Discrete         **Definition**
  Service**          

  Provide conference Provide scheduling and coordination support
  services           activities for the use of ORS-controlled conference
                     facilities, both on and off campus. Provide events
                     consultation, schedules use of conference
                     facilities. Meet and greet meeting planners,
                     coordinators, and presenters to insure their needs
                     are met regarding room setup and audiovisual
                     support.

  Provide multimedia Provides audio/visual equipment for the use and
  services           operation by users of ORS-controlled conference
                     facilities. Provides temporary loans for
                     audio/visual equipment to the NIH community for use
                     outside of ORS-controlled conference facilities.
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  **Service Group    **FY03 Value Proposition Statement**
  5**                

  Provide scientific As an on campus NIH organization the Scientific
  equipment and      Equipment and Instrumentation Branch ensures our
  instrumentation    customers smooth frictionless fulfilment of their
  services           scientific equipment/service requirements while
                     insulating them from the administratiive/procurement
                     overhead associated with fulfilling their needs from
                     an alternate source. Our one stop shopping means our
                     customers are never more than a phone call and a CAN
                     number away from the purchase of new equipment or
                     lease of equipment, repair services for
                     scientific/laboratory equipment and computers,
                     design and fabrication of specialize research
                     equipment, on site equipment maintenance agreements,
                     and a ready to provide inventory of over 4,000
                     electronic/mechanical parts supplies. Our
                     competitive prices also include no travel charge for
                     services, same day or 24 hours response time for
                     maintenance, ability to swiftly respond to
                     emergencies, and same day delivery for new or leased
                     equipment in emergency situations.

  **Discrete         **Definition**
  Service**          

  Lease scientific   Rents a broad variety of scientific equipment that
  equipment          ranges from simple to highly sophisticated items
                     that can be made available to a research lab on the
                     same day. Offers an option-to-buy program for rental
                     equipment. This option can be exercised after six
                     months of rental, or after one year of rental of
                     special procured items.

  Maintain           Provides comprehensive maintenance, management, and
  scientific         modification of diverse scientific equipment,
  equipment and      including electronic, electro-mechanical,
  workstations       electro-optical and electro-fluidic devices. This
                     service covers the full spectrum of equipment found
                     in typical biological, physiological, and physical
                     science laboratories. Provides maintenance for
                     personal computers and computer peripheral
                     (Macintosh and PC-based systems), including laser
                     printers and storage devices.

  Sell scientific    Maintains over 40 different equipment items that are
  equipment          available for purchase by the NIH scientific
                     community. The inventory includes such items as DNA
                     sequences, thermal cycles, centrifuges, incubators,
                     microscopes, vacuum pumps, and computers. Arranges
                     special equipment purchases for NIH investigators.

  Stock and sell     Stocks and sales parts and materials used in the
  repair parts and   repair of scientific equipment. These items include
  fabrication        metals, plastics, wire, cables, fasteners, and
  materials          manufactured equipment components, electronic
                     circuit components, motors, spray coatings, etc.
                     Stocking these parts and materials expedite the
                     repair process and turn-around-time for scientific
                     equipment.

  Design and         Produces precise, miniature devices and systems used
  fabricate custom   in advanced biological, physiological, clinical, and
  instruments        physical science laboratories. Produces electronics,
                     electro-optical and computer-based systems.
                     Fabricates a wide variety of materials including
                     metals, plastics, glass, and composites.
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| **Service Group | **FY03 Value Proposition Statement**               |
| 6**             |                                                    |
+-----------------+----------------------------------------------------+
| Support foreign | We bring value to NIH by providing our customers   |
| staff exchange  | with convenient, accessible services to ensure     |
| program         | that visiting scientists acquire the required      |
|                 | visas in the least amount of time with the fewest  |
|                 | problems, at the best price to the agency.         |
+-----------------+----------------------------------------------------+
| **Discrete      | **Definition**                                     |
| Service**       |                                                    |
+-----------------+----------------------------------------------------+
| Develop policy  | Develop and implement policies, process, and       |
| and procedures  | procedures that comply with Federal, state rules   |
| for foreign     | and regulations and NIH policy to employ and/or    |
| visiting staff  | host foreign scientist and visitors                |
+-----------------+----------------------------------------------------+
| Process         | Provide information, process requests, monitor     |
| e               | participant compliance and maintain records of the |
| mployment-based | Exchange Visitor program in accordance to INS and  |
| visas           | Department of State regulations. Process ECFMG     |
|                 | requests.                                          |
|                 |                                                    |
|                 | Provide information, process requests for          |
|                 | non-immigrant worker petitions (H1B, O-1, TN, etc) |
|                 | monitor compliance. Prepare and submit lawful      |
|                 | permanent resident petitions.                      |
+-----------------+----------------------------------------------------+
| Train ICs in    | Train and lend support to IC personnel as regards  |
| immigration     | the preparation of requests to hire and/or host    |
| formalities     | foreign scientist and visitors.                    |
+-----------------+----------------------------------------------------+
| Orient visiting | Conduct orientations and workshops as mandated by  |
| staff and NIH   | federal rules and regulations for Exchange         |
| and the United  | Visitors. Conduct on-going workshops and           |
| States          | orientations for all foreign scientist and         |
|                 | visitors to keep them abreast of                   |
|                 | INS/DOL/DOS/HHS/IRS/NIH/ rules and regulations and |
|                 | policy as it regards their stay at NIH and in the  |
|                 | USA.                                               |
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  **Service Group    **FY03 Value Proposition Statement**
  7**                

  Manage and         In Process
  administer         
  worksite           
  enrichment         
  programs           

  **Discrete         **Definition**
  Service**          

  Manage child care  Develops, negotiates, administers, oversees, and
  services,          measures the comprehensive NIH child care program,
  programs,          including use agreements, facilities and service
  contracts and use  providers to ensure the provision of quality, safe
  agreements         and educational child care services. Provides
                     consultation and support on childcare issues and
                     promotes partnerships to meet the demand for new and
                     increased services.

  Manage food        Develops, negotiates, administers, oversees and
  services programs, measures the comprehensive NIH food services
  contracts and use  programs, including dining centers and concession
  agreements         stand contracts and use agreements, and the vending
                     program to ensure provision of quality, safe and
                     convenient services. Provides consultation and
                     support on food services issues and promotes
                     partnerships to meet the continuous demand for new
                     or increased services.

  Manage retail and  Develops, negotiates, administers, measures and
  fitness services,  oversees use agreements and contracts for retail
  programs,          services, including banking services, employee
  contracts, and use stores, fitness and wellness programs and centers to
  agreements         assist in the recruitment, retention and performance
                     of NIH employees, contractors, patients and
                     visitors. Provides consultation and support on
                     retail issues and promotes partnerships to meet the
                     continuous demand for new or increased services.

  Manage travel      Develops, negotiates, administers, measures and
  management         oversees the NIH travel management center
  services,          performance-based contract and program which
  programs,          supports all air, train and bus travel,
  contracts and use  hotels/motels and rental car needs and requirements
  agreements         of NIH employees. Provides consultation and support
                     on travel related issues and promotes partnerships
                     to meet the continuous demand for new or increased
                     services.

  Manage             Develops, negotiates, administers, measures and
  interpreting       oversees the interpreting services performance-based
  services,          contract which supports NIH deaf/hard of hearing
  programs, and      employees, patients and visitors. Provides
  contracts          consultation and support on interpreting services
                     issues and promotes partnerships to meet the
                     continuous demand for new or increased services.
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  **Service Group   **FY03 Value Proposition Statement**
  8**               

  Provide mail,     In Process
  courier, and      
  package screening 
  services          

  **Discrete        **Definition**
  Service**         

  Manage postal     Tracks and monitors monthly, quarterly and annual
  accounting system mail cost and usage by IC. Provides reports to the
                    Office of Financial Management for the purpose of
                    assessing postage to each IC. Coordinates with the
                    U.S. Postal Service and ICs establishing permit
                    numbers. Resolves mail charges erroneously billed to
                    MCSB by the U.S. Postal Service by searching through
                    past records to recover the initial documents and
                    reconcile differences found in the NIH account
                    balances. Also provides mail usage information to ICs
                    quarterly.

  Process and       Receives incoming domestic and foreign mail from the
  deliver incoming  U.S. Postal Service. Screens, x-ray and inspects all
  mail              incoming mail to detect explosive devices, weapons
                    and other matters that could be harmful to the NIH
                    employees and/or property. Using a primary sorting
                    scheme, the mail is sorted by class, building,
                    floors, rooms, etc. Directory and locator services
                    are performed for undeliverable inter-office,
                    first-class and priority mail. This includes using an
                    automated directory, telephone, IC listing and other
                    methods to determine the proper addressee or office
                    for delivery. Proper disposition is made of items
                    that cannot be delivered. Inter-office mail is picked
                    up at various locations on and off campus and sorted
                    to appropriate building and/or mail stop. This
                    includes internal mail and miscellaneous publications
                    (flyers, telephone books, newsletters, training
                    brochures, etc.) Mail is delivered to various on and
                    off campus buildings, mailrooms, specific mail stops,
                    and clustered mailboxes.

  Process and       Picks up mail at various locations on and off campus,
  dispatch outgoing sorts by IC, class and weight. Processes domestic and
  mail              some foreign outgoing mail on high volume, high-speed
                    mail processing systems that applies the appropriate
                    postage. Also processes parcels for alternative
                    ground shipping and dispatches foreign mail to be
                    shipped by contract consolidator.

  Provide courier   Receives automated and telephone requests to pick up
  services          and deliver correspondence and small packages up to
                    30 pounds from various locations on and off campus
                    that require immediate delivery within guaranteed
                    time frames. Courier picks up and delivers items to
                    NIH offices within the Bethesda, Rockville and
                    Gaithersburg areas. This includes a special pickup
                    and delivery service for the Center for Scientific
                    Review (CSR) CDs in the Columbia, MD location. Signed
                    receipts are provided at the pickup and delivery
                    points.

  Scan incoming     Scans incoming domestic and foreign packages received
  packages          from commercial carriers such as FEDEX, UPS, etc. as
                    well as packages hand carried by individuals.
                    Incoming packages are scanned and x-rayed to detect
                    explosive devices, weapons and other matters that
                    could be harmful to the NIH employees and/or
                    property.
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| **Service Group | **FY03 Value Proposition Statement**               |
| 9**             |                                                    |
+-----------------+----------------------------------------------------+
| Manage          | The Transportation and Parking Service Group       |
| transportation  | provides all levels of NIH employees, contractors, |
| and parking     | patients, and visitors with various transportation |
|                 | options so they can easily arrive and depart from  |
|                 | NIH Bethesda campus and locally leased facilities. |
|                 | Our parking, shuttle, and alternative              |
|                 | transportation solutions are designed to improve   |
|                 | the quality of life for all of the customers we    |
|                 | serve. We act as responsible stewards to reduce    |
|                 | NIH traffic volume by providing Transhare,         |
|                 | Car/Van-Pool, bicycle, pedestrian and telecommute  |
|                 | options to employees. Our customers can expect     |
|                 | that our service is reliable and consistent while  |
|                 | ensuring the safety of the people and property by  |
|                 | implementing and enforcing all relevant            |
|                 | transportation regulations and policies..          |
+-----------------+----------------------------------------------------+
| **Discrete      | **Definition**                                     |
| Service**       |                                                    |
+-----------------+----------------------------------------------------+
| Develop         | Develops and monitors NIH TMP with the objective   |
| Transportation  | of providing alternative modes for employees and   |
| Management Plan | visitors to access the NIH sites. Measures and     |
|                 | reports parking, traffic and other transportation  |
| ***(ORF         | elements as necessary to state, local and Federal  |
| discrete        | agencies. Plans traffic mitigation measures.       |
| service)***     |                                                    |
+-----------------+----------------------------------------------------+
| Provide parking | Ensures that the parking facilities are managed    |
| services on     | via contract mechanism to allow for stack parking  |
| campus          | of various lots throughout the campus to increase  |
|                 | parking capacity while not increasing parking      |
|                 | spaces. Makes necessary manpower allocations to    |
|                 | assist employees in parking and retrieving         |
|                 | vehicles in a timely fashion. Ensures that         |
|                 | visitors parking areas have adequate parking       |
|                 | facilities and likewise allow for stacking of      |
|                 | vehicles. Manages pay parking controls at visitor  |
|                 | parking facilities. Provides parking in the P-3    |
|                 | garage for patients and their visitors at all      |
|                 | times throughout the business day.                 |
+-----------------+----------------------------------------------------+
| Provide         | Provides leased parking spaces at various          |
| satellite       | locations throughout the region, including 150     |
| parking         | spaces at the Shady Grove Metro, 25 spaces at the  |
| facilities off  | New Carrollton Metro, 130 spaces at the Air Rights |
| campus          | Building, and 425 spaces at the Mid-Pike Plaza     |
|                 | Commuter Parking Lot. These parking areas assist   |
|                 | the NIH in ensuring parking availability for       |
|                 | commuters.                                         |
+-----------------+----------------------------------------------------+
| Provide shuttle | Provides shuttle services among NIH facilities     |
| services        | including the satellite parking facilities.        |
+-----------------+----------------------------------------------------+
| Administer and  | Promotes the use of carpools, vanpools, and public |
| coordinate use  | transportation by NIH community. Administers the   |
| of alternative  | NIH Ridefinders Network, which is used to match    |
| transportation  | NIH employees who reside in similar geographical   |
|                 | locations and who have expressed a desire to share |
|                 | a ride to work. Administers the NIH TRANSHARE      |
|                 | Program that offers an employee incentive in the   |
|                 | form of a month subsidy to those employees who use |
|                 | public or alternative transportation modes.        |
+-----------------+----------------------------------------------------+
| Issue and track | Issues and tracks parking permits for NIH          |
| parking permits | employees and contract personnel and sends renewal |
|                 | notices as required. Services are provide to both  |
|                 | on-campus and off-campus staff. Reviews parking    |
|                 | usage versus registered car pool, van pool,        |
|                 | handicapped and red spaces.                        |
+-----------------+----------------------------------------------------+

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| #### ***Scientific Resources***                                       |
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  **Service Group    **FY03 Value Proposition Statement**
  10**               

  Conduct            The Division of Bioengineering and Physical Sciences
  collaborative      (DBEPS) contributes to the advancement of NIH
  research           research by the integration of engineering,
                     mathematics, and the physical sciences into the
                     solution of problems in biology and medicine. We
                     strive to operate in a cost-effective manner that is
                     convenient for our collaborators, while maintaining
                     the highest standards of quality and creativity.

  **Discrete         **Definition**
  Service**          

  Conduct            Collaborates with NIH intramural scientists on
  collaborative      research projects that apply engineering,
  bioengineering and mathematics and the physical sciences to the
  physical science   solution of problems in biology and medicine.
  research           Conceives and develops specialized analytical
                     models, instrumentation and measurement systems.
  ------------------ ----------------------------------------------------

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  **Service Group    **FY03 Value Proposition Statement**
  11**               

  Provide animal     Animal Research Services facilitates the NIH
  research services  intramural research effort by providing
                     cost-effective, reliable, and specialized research
                     support services delivered by an experienced,
                     responsive, and professional staff with a reputation
                     for high quality work

  **Discrete         **Definition**
  Service**          

  Conduct animal     Operation of a central animal diagnostic laboratory
  diagnostic         that receives animals and specimens for diagnostic
  services           evaluation. Diagnostic services include
                     bacteriology, serology, parasitology, necropsy,
                     histopathology, electron microscopy,
                     immunocytochemistry, PCR analysis and genetic
                     monitoring.

  Conduct animal     Operation of a centralized animal health
  health             surveillance program to monitor all NIH animal
  surveillance       colonies for infectious disease and pathogenic
                     entities. Specified batteries of diagnostic tests,
                     including necropsy, pathology, bacteriology,
                     parasitology, serology, and virology, are employed
                     to monitor the health status of animals or animal
                     specimens submitted for evaluation.

  Perform animal     Supports the NIH mission through the maintenance,
  model preservation preservation, and characterization of animal models
  and                of human disease. Major activities include the NIH
  characterization   Animal Genetic Resource (a repository of defined
                     models), a program for the cryopreservation of
                     embryos and germ plasm, and a program for the
                     characterization of genetically engineered mice by
                     gross necropsy and histological examination.

  Provide clinical   Supports NIH intramural research in performing
  animal research    aseptic experimental surgery and radiographic
  services           procedures. Veterinarians and technical staff are
                     available to perform, or assist NIH investigators
                     with surgical and radiographic procedures and to
                     provide consultation and collaborate with research
                     protocols. The intensive care unit provides support
                     for pre- and post-operative surgical cases and
                     isolation of spontaneously ill animals. Animals can
                     be isolated, monitored, and provided with intensive
                     clinical treatment until they are stable enough to
                     be returned to their regular housing environment.
                     VRP's pharmacy acquires and stores all controlled
                     substances for non-human use at NIH and procures,
                     stocks, and distributes other veterinary, human, and
                     OTC drugs for clinical and research purposes.
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# 

  ----------------- -----------------------------------------------------
  **Service Group   **FY03 Value Proposition Statement**
  12**              

  Procure and       The Animal Procurement and Transportation Service
  deliver animal    supports the regulatory and research needs of the NIH
  product           intramural community by providing centralized
                    services.  Our responsible and dedicated staff work
                    with our customers to reliably and conveniently
                    procure and transport animals.

  **Discrete        **Definition**
  Service**         

  Provide animal    VRP provides a laboratory animal delivery service
  product delivery  using specially designed, environmentally controlled
                    vehicles to transport research animals between
                    facilities on the NIH Bethesda campus and between
                    Bethesda, the NIH Animal Center in Poolesville,
                    Maryland, and other NIH facilities in the Washington
                    metropolitan area.

  Procure research  Provides centralized procurement services for rodents
  animals           and rabbits using indefinite delivery contracts with
                    established commercial animal breeders for NIH
                    intramural investigators.
  ----------------- -----------------------------------------------------

# 

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  13**               

  Provide basic      Basic Life Support Services contributes to the
  animal life        advancement of NIH intramural research by providing
  support            reliable animal care and veterinary services as well
                     as unique support services delivered by professional
                     and credible personnel trusted to uphold AAALAC
                     international standards.

  **Discrete         **Definition**
  Service**          

  Provide animal     Provides animal care and husbandry services
  husbandry services including daily animal monitoring, food, water,
                     bedding, caging, cage and room sanitization; animal
                     identification; and recording-keeping. Operates
                     animal-holding facilities on the Bethesda campus and
                     the NIH Animal Center with capability in
                     conventional, Specific Pathogen Free, barrier,
                     gnotobiotic, or hazard containment environments.
                     Provides animal quarantine services and manages the
                     NIH Rodent Importation Program.

  Perform clinical   Supports research protocols by providing veterinary
  veterinary and     oversight, offering assistance and refinements in
  technical services research animal methodologies, and treatment for
                     research animals housed in VRP facilities. Provides
                     investigators with animal tissues and biological
                     products.

  Control special    Proposes institutional standards and implements
  environmental      programs for the control of critical environmental
  factors for        parameters that may confound research on animals to
  animals            ensure that animals receive appropriate nutrition
                     and nutritional supplements and are housed in a
                     manner providing stable experimental conditions,
                     promoting environmental enrichment, optimizing
                     well-being and allowing expression of species
                     typical behaviors.
  ------------------ ----------------------------------------------------

  ------------------ ------------------- ----------------------------------------------------
  **Service Group    **FY03 Value        
  14**               Proposition         
                     Statement**         

  Maintain safe      Recognized as an    
  working            international       
  environment        authority in        
                     biomedical research 
                     safety. We provide  
                     complex,            
                     customized,         
                     collaborative,      
                     cutting-edge and    
                     innovative programs 
                     to ensure a safe    
                     and healthful       
                     environment at the  
                     NIH.                

  **Discrete         **Definition**      
  Service**                              

  Provide technical  Provides technical  
  assistance in      advice, assistance, 
  radiation safety   and guidance on     
                     radiation safety    
                     and use of          
                     radionuclides and   
                     sealed sources to   
                     clinical and basic  
                     research staff;     
                     maintains NIH       
                     compliance with     
                     Nuclear Regulatory  
                     Commission          
                     requirements.       

  Provide technical  Provides technical  
  assistance in      advice, assistance, 
  laboratory and     and guidance to all 
  worksite safety    NIH employees on    
                     worksite-specific   
                     safety practices    
                     including chemical  
                     and biological      
                     safety, industrial  
                     safety, ergonomics, 
                     and accident        
                     prevention and      
                     investigation.      

  Provide            Provides            
  occupational       occupational        
  medical services   medical services    
                     for all NIH         
                     employees,          
                     including medical   
                     evaluations,        
                     occupational        
                     illnesses and       
                     injuries, specific  
                     hazard surveillance 
                     programs, CPR       
                     training, employee  
                     counseling          
                     assistance, and a   
                     variety of health   
                     promotion           
                     activities, e.g.    
                     influenza vaccine.  

  Acquire and manage Acquires,           
  distribution and   processes,          
  use of             distributes, and    
  radionuclides      oversees use of     
                     radionuclides in    
                     the NIH clinical    
                     and basic research  
                     programs.           

  Manage NIH                             Manages programs and actions required to maintain
  environmental                          NIH compliance with Federal, State and Local
  compliance                             environmental laws and regulations. -- Discrete
  activities (?)                         service also under service group "Manage NIH
                                         environmental compliance activities" in ORF
  ------------------ ------------------- ----------------------------------------------------

# 

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| #### ***Security Services***                                          |
+-----------------------------------------------------------------------+

# 

  ----------------- -----------------------------------------------------
  **Service Group   **FY03 Value Proposition Statement**
  15**              

  Provide police    NIH Police Operations provides proactive law
  services          enforcement and security related services, tailored
                    to meet the unique law enforcement and security needs
                    of the NIH employee, patient and visitor population.
                    We strive to ensure that a safe and secure
                    environment exists at the NIH campus and satellite
                    locations by providing the appropriate level of
                    efficient and effective professional law enforcement
                    and security related services in accordance with the
                    designated security alert levels.

  **Discrete        **Definition**
  Service**         

  Police the campus The NIH Police protect people and property from the
                    threat of terrorism, crime, or other hazards so the
                    administration of the business and research of the
                    NIH may progress as unimpeded as reasonable. We
                    accomplish this by conducting routine patrols, and by
                    responding to and handling emergencies and other
                    requests for service. We enforce laws, investigate
                    crimes, and provide public services such as escorts
                    and lock-out relief to those in need of assistance.
                    We utilize crime prevention methods and techniques to
                    reduce crime at the NIH. The NIH Police work to
                    ensure the safe and efficient movement of traffic on
                    the campus. We investigate traffic accidents; enforce
                    traffic laws and parking regulations, and direct
                    traffic. The NIH Police support the Guard Services by
                    utilizing K-9 Teams to assist with the inspection of
                    vehicles in attempts to prevent the importation of
                    explosives and contraband and by handling all
                    incidents where law enforcement authority and
                    expertise is needed. The NIH Police conduct initial
                    and follow-up investigations of all crimes committed
                    against persons and property on the NIH campus and
                    off-site locations where authority is maintained. The
                    investigations include crime scene processing,
                    interview of victims and witnesses, arrests for
                    prosecution and documentation of all activities.

  Monitor and       Incorporated into police the campus.
  control campus    
  traffic           

  Conduct criminal  Incorporated into police the campus.
  investigation     
  background checks 
  ----------------- -----------------------------------------------------

# 

+-----------------+----------------------------------------------------+
| **Service Group | **FY03 Value Proposition Statement**               |
| 16**            |                                                    |
+-----------------+----------------------------------------------------+
| Provide         | ##### The                                          |
| security guard  | Security Guard Services team strives to reduce the |
| services        |  probability of weapons of mass destruction from e |
|                 | ntering the NIH Bethesda Campus, along with ensuri |
|                 | ng a safe and secure environment for NIH personnel |
|                 |  and others at NIH facilities both on and off-camp |
|                 | us in the DC Metro area. We provide professional a |
|                 | nd reliable security services that are implemented |
|                 |  in a manner that is sensitive to the NIH research |
|                 |  culture and diversity of its staff and visitors.  |
+-----------------+----------------------------------------------------+
| **Discrete      | **Definition**                                     |
| Service**       |                                                    |
+-----------------+----------------------------------------------------+
| Provide         | Definition needed                                  |
| building        |                                                    |
| security guard  |                                                    |
| service on      |                                                    |
| campus,         |                                                    |
| including       |                                                    |
| loading dock    |                                                    |
+-----------------+----------------------------------------------------+
| Provide         | Definition needed                                  |
| building        |                                                    |
| security guard  |                                                    |
| services off    |                                                    |
| campus          |                                                    |
+-----------------+----------------------------------------------------+
| Provide         | Definition needed                                  |
| perimeter       |                                                    |
| security        |                                                    |
| services        |                                                    |
| (police and     |                                                    |
| guards) --      |                                                    |
| employee gates  |                                                    |
+-----------------+----------------------------------------------------+
| Perform         | Definition needed                                  |
| perimeter       |                                                    |
| vehicle         |                                                    |
| security        |                                                    |
| inspections --  |                                                    |
| visitor gates   |                                                    |
+-----------------+----------------------------------------------------+
| Perform         | Definition needed                                  |
| underground     |                                                    |
| vehicle         |                                                    |
| security        |                                                    |
| inspections --  |                                                    |
| parking garages |                                                    |
+-----------------+----------------------------------------------------+
| Coordinate      | Coordinates and provides security during special   |
| security/life   | events, such as but not limited to, protection     |
| safety for      | details for the President and other dignitaries    |
| events          | visiting NIH, and security for programs and        |
|                 | demonstrations which, may attract large groups of  |
|                 | people and undesirable situations.                 |
+-----------------+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **Service Group | **FY03 Value Proposition Statement**               |
| 17**            |                                                    |
+-----------------+----------------------------------------------------+
| Provide support | ##### To ensure the                                |
| services to     | safety of NIH staff, patients, visitors and proper |
| security, fire, | ty, we provide a reliable, timely, proactive appro |
| police, and     | ach to physical security, access control, emergenc |
| emergency       | y communications and crime prevention services. Th |
| management      | ese services are tailored to accommodate the uniqu |
|                 | e culture, history and diversity of the Nation's l |
|                 | eading biomedical research community while adherin |
|                 | g to federal guidelines, policies and regulations. |
+-----------------+----------------------------------------------------+
| **Discrete      | **Definition**                                     |
| Service**       |                                                    |
+-----------------+----------------------------------------------------+
| Consult on      | Conducts security audits and/or comprehensive      |
| crime           | surveys of NIH buildings, offices and labs to      |
| prevention      | identify security vulnerabilities and provides     |
|                 | written reports outlining recommendations for      |
|                 | enhancing security. Conducts security awareness    |
|                 | training programs for NIH employee groups through  |
|                 | crime prevention lectures, seminars and            |
|                 | discussions. Reviews construction plans for NIH    |
|                 | facilities from a security perspective to ensure   |
|                 | that the designs provide for the personal safety   |
|                 | and security for NIH employees and Government and  |
|                 | personal property.                                 |
+-----------------+----------------------------------------------------+
| Operate         | Administers one central office that dispatches     |
| Emergency       | emergency and non-emergency calls to the NIH       |
| Communications  | Police and Fire Department.                        |
| Center          |                                                    |
+-----------------+----------------------------------------------------+
| Issue and       | Provides new and replacement NIH identification    |
| manage access / | cards to all employees and contract personnel as   |
| ID cards        | needed.                                            |
+-----------------+----------------------------------------------------+
| Install and     | Performs preventive maintenance and repair work on |
| maintain        | building entry and security systems. This is       |
| building entry  | required for these systems to operate reliably in  |
| and security    | order to protect its occupants and property from   |
| systems         | harm or damage. These systems include the building |
|                 | access control card readers, exterior and          |
|                 | automatic doors, exterior lighting systems,        |
|                 | camera-monitoring systems, and various alarm       |
|                 | systems. Upgrade and install these security        |
|                 | systems to meet codes, standards and policies.     |
+-----------------+----------------------------------------------------+
| Manage and      | Preventive maintenance and repair work performed   |
| operate         | on a building\'s entry and security systems        |
| building entry  | required for them to operate reliability to        |
| and security    | protect its occupants and property from harm or    |
| systems         | damage. These systems include the building access  |
|                 | control card readers, exterior and automatic door  |
|                 | operation, exterior lighting systems, interior     |
|                 | camera monitoring systems, and various alarm       |
|                 | systems.                                           |
+-----------------+----------------------------------------------------+

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  18**               

  **Provide          Potential Service Group for FY04
  fire/emergency     
  services**         

                     

  **Service Group 18 **FY03 Value Proposition Statement**
  --1**              

  Provide readiness  To ensure the safety of NIH staff, patients,
  and response to    visitors and property, we provide a reliable,
  medical, fire and  timely, proactive approach to physical security,
  hazardous          access control, emergency communications and crime
  incidents          prevention services. These services are tailored to
                     accommodate the unique culture, history and
                     diversity of the Nation's leading biomedical
                     research community while adhering to federal
                     guidelines, policies and regulations.

  **Discrete         **Definition**
  Service**          

  Provide readiness  Provides emergency response services for all fires
  and response to    incidents, including pre-emergency training and
  medical, fire and  planning. Provides emergency response services for
  hazardous          releases of chemicals, bio-hazardous agents and
  incidents          radioactive materials either singly or in any
                     possible combinations. Provides emergency response
                     services and pre-hospital care for medical and
                     rescue incidents.

                     

  **Service Group 18 **FY03 Value Proposition Statement**
  -- 2**             

  Conduct fire       The Division of the Fire Marshall (DFM) provides
  prevention         essential regulatory services for the NIH community
  services           to: (a) ensure a fire-safe environment for
                     employees, visitors and patients; and (b) optimize
                     research productivity by minimizing the potential
                     for increased fire-safety repair and improvement
                     costs and downtime due to fires involving NIH
                     property, animals, and research data.

  **Discrete         **Definition**
  Service**          

  Provide            Provides a proactive fire safety public
  fire-safety        awareness/public education program.
  awareness training 
  and information    
  for the NIH        
  community          

  Conduct            Serves as the authority having jurisdiction for fire
  fire-safety        protection for all on-campus construction and
  reviews and        renovation projects.
  inspections for    
  NIH design and     
  construction       
  projects           

  Conduct            Definition needed
  fire-safety        
  surveys of         
  existing NIH       
  facilities         

                     

  **Service Group    **FY03 Value Proposition Statement**
  18 - 3**           

  Plan emergency     Our team is responsible for ensuring the safety of
  preparedness       the NIH community against man made and natural
  strategies         disasters through an analytical process based on
                     detailed planning and readiness training for optimal
                     response to possible catastrophic scenarios. We
                     blend an understanding of the likely emergency
                     response of our diverse campus population into our
                     knowledge of the campus buildings and the support
                     infrastructure in order to create reliable emergency
                     response plans that can be executed successfully. We
                     continuously improve on our expertise in situational
                     analysis and response while sustaining a mentor
                     training relationship with our OEC's and making the
                     Executive Officers our partners (draft as of
                     5/16/03)

  **Discrete         **Definition**
  Service**          

  Plan emergency     Maintains liaison with all Federal, State, and local
  preparedness       emergency management agencies; manages the NIH
  strategies         Occupant Evacuation Program. Develops emergency
                     plans and contingencies for counter terrorism
                     activities for NIH, and develops and maintains the
                     NIH Enterprise Recovery/Continuity of Operations
                     Plan. A Numbers Reference Guide (contact number for
                     emergency and non-emergency requests and other
                     relevant service information) is provided to
                     occupants of leased facilities.
  ------------------ ----------------------------------------------------

+-----------------------------------------------------------------------+
| #### ***Management Services***                                        |
+-----------------------------------------------------------------------+

# 

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  19**               

  Lead ORS           

  **Discrete         **Definition**
  Service**          

  Lead and manage    Provides leadership, management and directions to
  ORS                the staff to ensure that the ORS' mandate is carried
                     out to the fullest extent possible.

  Support ORS        Plans and coordinates execution of ORS newsletters,
  Communications and website, and annual report. Plans ORS participation
  Outreach           in Research Festival, NIH orientation activities and
  Initiatives        similar events.

  Provide Division   Leadership and program support provided by Division
  support            Office of the Director and Division administrative
                     staff to branches and sections

  Support the ORS    Provide executive secretary and staff support to the
  Advisory Committee ORS Advisory Committee.

  Support the        Definition needed
  Competitive        
  Sourcing           
  initiatives        

  Support the        Definition needed
  Restructuring      
  initiative         

  Support the        Definition needed
  Customer Service   
  initiative         
  ------------------ ----------------------------------------------------

  ----------------- -----------------------------------------------------
  **Service Group   **FY03 Value Proposition Statement**
  20**              

  Manage ORS budget In a rapidly changing environment, our team of
  and finance       knowledgeable Budget and Finance professionals
                    provides accurate, timely and relevant financial
                    information to assist our customers in making
                    informed business decisions.

  **Discrete        **Definition**
  Service**         

  Manage ORS        Develops the ORS Business Plan for the Management
  Business Plan     Fund and Service & Supply Fund. The budget is based
  formulation       on policy direction from OFM, internal ORS, and the
                    ORS Advisory Committee. Program area, service group
                    and discrete service detail/activities are presented
                    to the ORS Advisory Committee and the Funding
                    Advisory Review Board (FARB).

  Coordinate B&F    Develops the Buildings and Facilities (B&F) budgets
  budget            for submission to NIH, DHHS, and OMB to review and
  formulation       markup for the President's Budget and Congressional
                    action. The budget request is based on ORS and NIH
                    policy and program direction, and requirements
                    contained in the current Buildings and Space Plan.
                    Prepares budget documents to support NIH
                    Congressional testimony. Prepares Facilities Section
                    for Government Performance and Results Act (GPRA).
                    Reports monthly B&F Commitment Register to B&F
                    managers for funds control monitoring.

  Coordinate NIH    Consolidates and prepares budget materials in support
  central services  of the NIH budget submissions that are separate and
  budget activities distinct from the CSOC budget process and review.
  and reporting     These includes analyses of budget presentations in
                    accordance with prescribed OMB circulars to include
                    sub-object class, staffing, and other special
                    requests.

  Assist with       Provides resource data from accounting/information
  development and   systems and participates with program managers to
  review of ORS     model cost and pricing strategies and develop ORS
  rate studies      rate studies using activity based costing principles
                    and other analytical tools.

  Provide budget    Tracks expenditures using NIH accounting data
  execution         accessed principally by the Visual Status of Funds
  services          (VSOF) system, Data Warehouse and other sources to
                    provide monthly and other ad hoc budget execution
                    reports.
  ----------------- -----------------------------------------------------

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  21**               

  Manage property    
  management         
  finances           

  **Discrete         **Definition**
  Service**          

  Process lease      Processes invoices and other payment documents.
  payments           Oversees and provides advice to occupants on budget
                     and funds obligations.

  Manage and consult Provide information, data, and analysis for the rent
  on rent program    program to our internal and external customers.
  finance            Conducts analysis to forecast the cost of ORS
                     services supported through the rent. Presents
                     analysis to ORS, ORSAC, and OFM for approval.
                     Oversees annual expenditures and revenue to make
                     sure program operates within financial parameters
                     built into the rate plan. Provides information used
                     in establishing individual IC rent bills.

  Manage the         Definition needed
  Consolidated       
  Statement of       
  Services (CSS)     
  ------------------ ----------------------------------------------------

Service Group 22 moved to ORF Services Hierarchy with new number.

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  23**               

  Manage information Our IT team keeps the ORS community \"information
  technology         ready.\" We provide continuous network support and
                     information management systems customized for each
                     program\'s individual business requirements. Our
                     team focuses on understanding the information and
                     business needs of our customers in order to quickly
                     transform their business requirements into solutions
                     and processes that enable them to make better
                     business decisions. (as of 5/6/03)

  **Discrete         **Definition**
  Service**          

  Provide and manage Definition needed
  desktop services   
  and support        

  Provide and manage Definition needed
  hosting services   
  and support        

  Provide and manage Definition needed
  internet and       
  intranet services  
  and support        

  Provide and manage Definition needed
  solutions for the  
  collection,        
  analysis, and      
  dissemination of   
  information        

  Provide and manage Definition needed
  customer care      
  operations and     
  support            
  ------------------ ----------------------------------------------------

# 

  ------------------ ------------------ ----------------------------------------------------
  **Service Group                       
  24**                                  

  **Provide                             *Higher level service group for budget purposes --
  administrative                        consists of 2 performance management teams.*
  support**                             

                                        

  **Service Group 24 **FY03 Value       
  -- 1**             Proposition        
                     Statement**        

  Provide            Serve as the ORS   
  administrative     single source to   
  support (1)        provide sound      
                     timely advice and  
                     guidance to        
                     effectively and    
                     efficiently ensure 
                     consistency and to 
                     comply with        
                     applicable laws    
                     and regulations to 
                     protect employees, 
                     ORS, and NIH from  
                     administrative     
                     sanctions or       
                     criminal           
                     penalties, loss of 
                     credibility, and   
                     possible loss of   
                     funding.           

  **Discrete         **Definition**     
  Service**                             

  Coordinate         Coordinates and    
  administrative     develops a wide    
  processes and      variety of         
  procedures         administrative     
                     reports that       
                     include but are    
                     not limited to     
                     updating the NIH   
                     telephone          
                     directory, red     
                     parking renewals,  
                     space census,      
                     commercial         
                     printing           
                     activities.        
                     Responds to        
                     requirements of    
                     NIH-wide working   
                     groups such as     
                     Employee Advisory  
                     Committee for the  
                     Bethesda Campus    
                     Cafeteria Food     
                     Services, Combined 
                     Federal Campaign,  
                     Savings Bond       
                     Drive, etc. Serves 
                     as the focal point 
                     for timekeeping    
                     and implements new 
                     timekeeping        
                     systems. Provides  
                     advice and         
                     guidance on        
                     policies and       
                     procedures.        
                     Handles and        
                     approves Official  
                     Telecommuting      
                     requests and       
                     Alternative Work   
                     Schedules, etc.    
                     Develops and       
                     coordinates manual 
                     chapters: new      
                     updates and        
                     reviews. Provides  
                     advice and         
                     guidance on        
                     policies and       
                     procedures for     
                     records            
                     management.        
                     Coordinates,       
                     advises, and       
                     facilitates        
                     reorganizations.   
                     Provides advice    
                     and guidance to    
                     Division Directors 
                     and Administrative 
                     Officers on        
                     administrative     
                     policies and       
                     procedures.        
                     Coordinates ORS    
                     projects that      
                     involve responses  
                     from ICs on        
                     administrative     
                     matters. Serves as 
                     the coordinator    
                     for the NIH        
                     Employee           
                     Suggestion         
                     Program. Reviews   
                     and coordinates    
                     all suggestions    
                     from ORS           
                     employees.         

  Implement new      Manages, directs   
  administrative     and coordinates    
  systems            new administrative 
                     systems within the 
                     ORS. Provides      
                     advice and         
                     guidance to the    
                     ORS Divisions on   
                     new administrative 
                     systems and        
                     services as the    
                     liaison with the   
                     NIH office         
                     responsible for    
                     implementing the   
                     new administrative 
                     system and other   
                     NIH IC offices.    

  Manage ORS space   Manages, directs   
  and property       and coordinates    
                     the ORS space and  
                     property programs. 
                     Advise Divisions'  
                     property           
                     representatives on 
                     administrative     
                     actions,           
                     directives or      
                     instructions       
                     regarding          
                     management of      
                     personal property. 
                     Works closely with 
                     the Divisions to   
                     prepare various    
                     space reports.     

  Administer awards  Provides advice    
  programs           and guidance to    
                     managers on award  
                     mechanisms and     
                     policy. Assists    
                     managers, where    
                     appropriate, in    
                     completing         
                     requirements for   
                     submitting awards, 
                     solicits input on  
                     special award      
                     nominations and    
                     develops policy on 
                     delegations for    
                     approval of        
                     awards. Coordinate 
                     awards ceremonies  
                     for the ORS and    
                     the OD, NIH.       
  ------------------ ------------------ ----------------------------------------------------

  ------------------ ----------------------------------------------------
  **Service Group 24 **FY03 Value Proposition Statement**
  -- 2**             

  Provide            Our team of knowledgeable experts works closely with
  administrative     our NIH clients to provide reliable and accurate
  support (2)        guidance on ethics, FOIA, and policy matters.
                     Because we have in depth knowledge of the rules,
                     regulations and policies and their application over
                     time, to the NIH environment, our clients are always
                     assured of a consistency in the decision making
                     process. Our up to date guidance and our hands on
                     customer training help to ensure the integrity of
                     the NIH community by protecting our image and our
                     workforce from loss of credibility, funding and
                     possible criminal penalties. Clients rely on our
                     presence and intimate understanding of the research
                     communities' unique work life challenges to ensure
                     the best interpretive advice and guidance.

  **Discrete         **Definition**
  Service**          

  Conduct and        Manages and administers the ORS Management Control
  coordinate         Program including oversight of internal control
  administrative     procedures and practices. Conducts internal audits
  reviews            for the ORS community.

  Develop and        Researches and reviews federal regulations,
  provide guidance   statutes, and policies for regulatory guidance,
  on ORS policies    prior to developing and finalizing policies and
  and procedures     procedures, reviews the Federal register for rules
                     and regulations that may affect ORS. Serves as a
                     liaison with the Office of General Council and other
                     NIH policy entities.

  Handle ethics      Coordinates and manages the ORS ethics program to
  issues             include new employee ethics orientation. Provides
                     advice to managers and employees regarding the
                     application of the standards of conduct, and
                     policies on activities with outside organizations;
                     reviews requests for activities with outside
                     organizations for conformance with regulations and
                     policies and recommends for approval once regulation
                     and procedural guidelines have been met; determines
                     the need for waivers and written recusals; and,
                     assures the maintenance of all records associated
                     with ORS employee activities with outside
                     organizations. Reviews and evaluates OGE 450
                     Confidential Financial Disclosure Reports.

  Respond to FOIA    Has responsibility for implementation of the Freedom
  and Privacy Act    of Information Act (FOIA) within ORS, to include
  Requests           development of policies and procedures, and
                     coordinates appropriate activities with the Division
                     Directors. Provides advice to the EO and ADRS to
                     ensure ORS compliance with regulations. Serves as
                     the ORS FOIA and Privacy Act Coordinator, and as
                     such is the ORS liaison to the NIH FOI Office and
                     the Privacy Act Officer; works with the NHLBI
                     Contracts Office to administer and respond to FOIA
                     requests for DIRS contracts; responds to FOIA
                     requests for information.

  Coordinate /       Definition needed
  implement ORS      
  organizational     
  changes            

  Perform ORS        Definition needed
  records management 
  and other          
  initiatives        
  (Telework,         
  employee           
  suggestions, plain 
  language)          
  ------------------ ----------------------------------------------------

+-----------------+---+----------------------------------------------------+
| **Service Group |   |                                                    |
| 25**            |   |                                                    |
+-----------------+---+----------------------------------------------------+
| **Provide human |   | *Higher level service group for budget purposes.   |
| resources       |   | Consists of 3 performance management teams.*       |
| services**      |   |                                                    |
+-----------------+---+----------------------------------------------------+
|                 |   |                                                    |
+-----------------+---+----------------------------------------------------+
| **Service Group | * |                                                    |
| 25 - 1**        | * |                                                    |
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+-----------------+---+----------------------------------------------------+
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|                 | b |                                                    |
|                 | l |                                                    |
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|                 | s |                                                    |
|                 | t |                                                    |
|                 | a |                                                    |
|                 | f |                                                    |
|                 | f |                                                    |
|                 | t |                                                    |
|                 | o |                                                    |
|                 | e |                                                    |
|                 | n |                                                    |
|                 | s |                                                    |
|                 | u |                                                    |
|                 | r |                                                    |
|                 | e |                                                    |
|                 | t |                                                    |
|                 | h |                                                    |
|                 | a |                                                    |
|                 | t |                                                    |
|                 | m |                                                    |
|                 | a |                                                    |
|                 | n |                                                    |
|                 | a |                                                    |
|                 | g |                                                    |
|                 | e |                                                    |
|                 | m |                                                    |
|                 | e |                                                    |
|                 | n |                                                    |
|                 | t |                                                    |
|                 | m |                                                    |
|                 | e |                                                    |
|                 | e |                                                    |
|                 | t |                                                    |
|                 | s |                                                    |
|                 | i |                                                    |
|                 | t |                                                    |
|                 | s |                                                    |
|                 | g |                                                    |
|                 | o |                                                    |
|                 | a |                                                    |
|                 | l |                                                    |
|                 | s |                                                    |
|                 | . |                                                    |
+-----------------+---+----------------------------------------------------+
| **Discrete      | * |                                                    |
| Service**       | * |                                                    |
|                 | D |                                                    |
|                 | e |                                                    |
|                 | f |                                                    |
|                 | i |                                                    |
|                 | n |                                                    |
|                 | i |                                                    |
|                 | t |                                                    |
|                 | i |                                                    |
|                 | o |                                                    |
|                 | n |                                                    |
|                 | * |                                                    |
|                 | * |                                                    |
+-----------------+---+----------------------------------------------------+
| Provide         | N |                                                    |
| Employee        | e |                                                    |
| Development and | e |                                                    |
| Training        | d |                                                    |
|                 | s |                                                    |
|                 | t |                                                    |
|                 | o |                                                    |
|                 | b |                                                    |
|                 | e |                                                    |
|                 | d |                                                    |
|                 | e |                                                    |
|                 | f |                                                    |
|                 | i |                                                    |
|                 | n |                                                    |
|                 | e |                                                    |
|                 | d |                                                    |
|                 | a |                                                    |
|                 | n |                                                    |
|                 | d |                                                    |
|                 | c |                                                    |
|                 | h |                                                    |
|                 | e |                                                    |
|                 | c |                                                    |
|                 | k |                                                    |
|                 | e |                                                    |
|                 | d |                                                    |
|                 | w |                                                    |
|                 | i |                                                    |
|                 | t |                                                    |
|                 | h |                                                    |
|                 | O |                                                    |
|                 | B |                                                    |
|                 | S |                                                    |
|                 | F |                                                    |
|                 | t |                                                    |
|                 | o |                                                    |
|                 | a |                                                    |
|                 | d |                                                    |
|                 | d |                                                    |
|                 | a |                                                    |
|                 | s |                                                    |
|                 | a |                                                    |
|                 | d |                                                    |
|                 | i |                                                    |
|                 | s |                                                    |
|                 | c |                                                    |
|                 | r |                                                    |
|                 | e |                                                    |
|                 | t |                                                    |
|                 | e |                                                    |
|                 | s |                                                    |
|                 | e |                                                    |
|                 | r |                                                    |
|                 | v |                                                    |
|                 | i |                                                    |
|                 | c |                                                    |
|                 | e |                                                    |
|                 | . |                                                    |
+-----------------+---+----------------------------------------------------+
| Support the     |   | Definition needed                                  |
| Competitive     |   |                                                    |
| Sourcing        |   |                                                    |
| initiatives     |   |                                                    |
+-----------------+---+----------------------------------------------------+
| Support the     |   | Definition needed                                  |
| Restructuring   |   |                                                    |
| initiative      |   |                                                    |
+-----------------+---+----------------------------------------------------+
| Support the     |   | Definition needed                                  |
| Customer        |   |                                                    |
| Service         |   |                                                    |
| initiative      |   |                                                    |
+-----------------+---+----------------------------------------------------+
| Participate in  | N |                                                    |
| Strategic       | e |                                                    |
| Workforce       | e |                                                    |
| Planning        | d |                                                    |
|                 | s |                                                    |
|                 | t |                                                    |
|                 | o |                                                    |
|                 | b |                                                    |
|                 | e |                                                    |
|                 | d |                                                    |
|                 | e |                                                    |
|                 | f |                                                    |
|                 | i |                                                    |
|                 | n |                                                    |
|                 | e |                                                    |
|                 | d |                                                    |
|                 | a |                                                    |
|                 | n |                                                    |
|                 | d |                                                    |
|                 | c |                                                    |
|                 | h |                                                    |
|                 | e |                                                    |
|                 | c |                                                    |
|                 | k |                                                    |
|                 | e |                                                    |
|                 | d |                                                    |
|                 | w |                                                    |
|                 | i |                                                    |
|                 | t |                                                    |
|                 | h |                                                    |
|                 | O |                                                    |
|                 | B |                                                    |
|                 | S |                                                    |
|                 | F |                                                    |
|                 | t |                                                    |
|                 | o |                                                    |
|                 | a |                                                    |
|                 | d |                                                    |
|                 | d |                                                    |
|                 | a |                                                    |
|                 | s |                                                    |
|                 | a |                                                    |
|                 | d |                                                    |
|                 | i |                                                    |
|                 | s |                                                    |
|                 | c |                                                    |
|                 | r |                                                    |
|                 | e |                                                    |
|                 | t |                                                    |
|                 | e |                                                    |
|                 | s |                                                    |
|                 | e |                                                    |
|                 | r |                                                    |
|                 | v |                                                    |
|                 | i |                                                    |
|                 | c |                                                    |
|                 | e |                                                    |
|                 | . |                                                    |
+-----------------+---+----------------------------------------------------+

+-----------------+---+----------------------------------------------------+
| **Service Group | * |                                                    |
| 25 -- 2**       | * |                                                    |
|                 | F |                                                    |
|                 | Y |                                                    |
|                 | 0 |                                                    |
|                 | 3 |                                                    |
|                 | V |                                                    |
|                 | a |                                                    |
|                 | l |                                                    |
|                 | u |                                                    |
|                 | e |                                                    |
|                 | P |                                                    |
|                 | r |                                                    |
|                 | o |                                                    |
|                 | p |                                                    |
|                 | o |                                                    |
|                 | s |                                                    |
|                 | i |                                                    |
|                 | t |                                                    |
|                 | i |                                                    |
|                 | o |                                                    |
|                 | n |                                                    |
|                 | S |                                                    |
|                 | t |                                                    |
|                 | a |                                                    |
|                 | t |                                                    |
|                 | e |                                                    |
|                 | m |                                                    |
|                 | e |                                                    |
|                 | n |                                                    |
|                 | t |                                                    |
|                 | * |                                                    |
|                 | * |                                                    |
+-----------------+---+----------------------------------------------------+
| Provide human   | W |                                                    |
| resources       | e |                                                    |
| *services (2)*  | a |                                                    |
|                 | r |                                                    |
| *(Manage EEO    | e |                                                    |
| Program)*       | t |                                                    |
|                 | h |                                                    |
|                 | e |                                                    |
|                 | n |                                                    |
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|                 | u |                                                    |
|                 | t |                                                    |
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|                 | l |                                                    |
|                 | a |                                                    |
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|                 | d |                                                    |
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|                 | b |                                                    |
|                 | j |                                                    |
|                 | e |                                                    |
|                 | c |                                                    |
|                 | t |                                                    |
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|                 | v |                                                    |
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|                 | m |                                                    |
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|                 | v |                                                    |
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|                 | m |                                                    |
|                 | i |                                                    |
|                 | n |                                                    |
|                 | i |                                                    |
|                 | m |                                                    |
|                 | i |                                                    |
|                 | z |                                                    |
|                 | i |                                                    |
|                 | n |                                                    |
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|                 | l |                                                    |
|                 | e |                                                    |
|                 | m |                                                    |
|                 | s |                                                    |
|                 | a |                                                    |
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|                 | s |                                                    |
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|                 | l |                                                    |
|                 | v |                                                    |
|                 | i |                                                    |
|                 | n |                                                    |
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|                 | s |                                                    |
|                 | s |                                                    |
|                 | u |                                                    |
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|                 | a |                                                    |
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|                 | d |                                                    |
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|                 | ( |                                                    |
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|                 | o |                                                    |
|                 | n |                                                    |
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|                 | n |                                                    |
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|                 | e |                                                    |
|                 | r |                                                    |
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|                 | n |                                                    |
|                 | t |                                                    |
|                 | i |                                                    |
|                 | o |                                                    |
|                 | n |                                                    |
|                 | ) |                                                    |
|                 | b |                                                    |
|                 | e |                                                    |
|                 | f |                                                    |
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|                 | r |                                                    |
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|                 | t |                                                    |
|                 | h |                                                    |
|                 | e |                                                    |
|                 | y |                                                    |
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|                 | c |                                                    |
|                 | o |                                                    |
|                 | m |                                                    |
|                 | e |                                                    |
|                 | f |                                                    |
|                 | o |                                                    |
|                 | r |                                                    |
|                 | m |                                                    |
|                 | a |                                                    |
|                 | l |                                                    |
|                 | c |                                                    |
|                 | o |                                                    |
|                 | m |                                                    |
|                 | p |                                                    |
|                 | l |                                                    |
|                 | a |                                                    |
|                 | i |                                                    |
|                 | n |                                                    |
|                 | t |                                                    |
|                 | s |                                                    |
|                 | , |                                                    |
|                 | a |                                                    |
|                 | n |                                                    |
|                 | d |                                                    |
|                 | b |                                                    |
|                 | e |                                                    |
|                 | f |                                                    |
|                 | o |                                                    |
|                 | r |                                                    |
|                 | e |                                                    |
|                 | p |                                                    |
|                 | r |                                                    |
|                 | o |                                                    |
|                 | d |                                                    |
|                 | u |                                                    |
|                 | c |                                                    |
|                 | t |                                                    |
|                 | i |                                                    |
|                 | v |                                                    |
|                 | i |                                                    |
|                 | t |                                                    |
|                 | y |                                                    |
|                 | c |                                                    |
|                 | a |                                                    |
|                 | n |                                                    |
|                 | b |                                                    |
|                 | e |                                                    |
|                 | n |                                                    |
|                 | e |                                                    |
|                 | g |                                                    |
|                 | a |                                                    |
|                 | t |                                                    |
|                 | i |                                                    |
|                 | v |                                                    |
|                 | e |                                                    |
|                 | l |                                                    |
|                 | y |                                                    |
|                 | i |                                                    |
|                 | m |                                                    |
|                 | p |                                                    |
|                 | a |                                                    |
|                 | c |                                                    |
|                 | t |                                                    |
|                 | e |                                                    |
|                 | d |                                                    |
|                 | . |                                                    |
+-----------------+---+----------------------------------------------------+
| **Discrete      | * |                                                    |
| Service**       | * |                                                    |
|                 | D |                                                    |
|                 | e |                                                    |
|                 | f |                                                    |
|                 | i |                                                    |
|                 | n |                                                    |
|                 | i |                                                    |
|                 | t |                                                    |
|                 | i |                                                    |
|                 | o |                                                    |
|                 | n |                                                    |
|                 | * |                                                    |
|                 | * |                                                    |
+-----------------+---+----------------------------------------------------+
| Manage EEO      | P |                                                    |
| Program         | r |                                                    |
|                 | o |                                                    |
|                 | v |                                                    |
|                 | i |                                                    |
|                 | d |                                                    |
|                 | e |                                                    |
|                 | s |                                                    |
|                 | a |                                                    |
|                 | d |                                                    |
|                 | v |                                                    |
|                 | i |                                                    |
|                 | c |                                                    |
|                 | e |                                                    |
|                 | a |                                                    |
|                 | n |                                                    |
|                 | d |                                                    |
|                 | g |                                                    |
|                 | u |                                                    |
|                 | i |                                                    |
|                 | d |                                                    |
|                 | a |                                                    |
|                 | n |                                                    |
|                 | c |                                                    |
|                 | e |                                                    |
|                 | o |                                                    |
|                 | n |                                                    |
|                 | E |                                                    |
|                 | E |                                                    |
|                 | O |                                                    |
|                 | i |                                                    |
|                 | s |                                                    |
|                 | s |                                                    |
|                 | u |                                                    |
|                 | e |                                                    |
|                 | s |                                                    |
|                 | t |                                                    |
|                 | o |                                                    |
|                 | m |                                                    |
|                 | a |                                                    |
|                 | n |                                                    |
|                 | a |                                                    |
|                 | g |                                                    |
|                 | e |                                                    |
|                 | r |                                                    |
|                 | s |                                                    |
|                 | , |                                                    |
|                 | s |                                                    |
|                 | u |                                                    |
|                 | p |                                                    |
|                 | e |                                                    |
|                 | r |                                                    |
|                 | v |                                                    |
|                 | i |                                                    |
|                 | s |                                                    |
|                 | o |                                                    |
|                 | r |                                                    |
|                 | s |                                                    |
|                 | a |                                                    |
|                 | n |                                                    |
|                 | d |                                                    |
|                 | e |                                                    |
|                 | m |                                                    |
|                 | p |                                                    |
|                 | l |                                                    |
|                 | o |                                                    |
|                 | y |                                                    |
|                 | e |                                                    |
|                 | e |                                                    |
|                 | s |                                                    |
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+-----------------+---+----------------------------------------------------+
|                 |   |                                                    |
+-----------------+---+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **Service Group | **FY03 Value Proposition Statement**               |
| 25 - 3**        |                                                    |
+-----------------+----------------------------------------------------+
| Provide human   |                                                    |
| resources       |                                                    |
| services (3)    |                                                    |
|                 |                                                    |
| *(Operate ADR   |                                                    |
| service)*       |                                                    |
+-----------------+----------------------------------------------------+
| **Discrete      | **Definition**                                     |
| Service**       |                                                    |
+-----------------+----------------------------------------------------+
| Operate ADR     | Runs a dispute resolution and conflict management  |
| service         | program that provides an array of dispute          |
|                 | resolution services. Its primary goal is to assist |
|                 | members of the ORS community in exploring options  |
|                 | and alternatives to resolve conflict within the    |
|                 | workplace                                          |
+-----------------+----------------------------------------------------+

  ------------------- ----------------------------------------------------
  **Service Group     **FY03 Value Proposition Statement**
  26**                

  Provide quality and The Office of Quality Management (OQM) formulates
  organizational      and implements systematic management methods that
  improvement         have been endorsed by senior ORS/ORF leadership
  services            across both organizations to promote process
                      improvement and accountability among our Service
                      Providers. The result of these efforts is to ensure
                      the delivery of best-value services to their
                      customers, demonstrating that ORS/ORF Service
                      Providers are good stewards of their resources, thus
                      allowing the NIH ICs to focus on the research
                      mission of NIH.

  **Discrete          **Definition**
  Service**           

  Manage ORS          Implement and assess the ORS performance management
  performance         initiative and provide technical assistance to
  measurement and     approximately 43 service groups during their
  improvement process performance assessment and improvement efforts.

  Manage ORS          Facilitate ORS benchmarking and best practice
  benchmarking/best   studies by providing a structured process and
  practices process   technical consultation. Maintain best practices and
                      benchmarking web page for user-friendly access to
                      industry or government databases, while providing
                      resource links for performance comparisons and
                      process improvement references

  Establish and       Provide technical support in the development of
  facilitate a        performance monitoring plans, contractor incentive
  performance based   schema, and data collection and analysis to ORS
  service contract    service groups developing or managing a PBSC.
  (PBSC) process      

  Provide             Assist ORS strategic process by coordinating data
  consultation and    collection and analysis efforts, implementing
  support for         reorganization plans, and formulating or
  strategic           implementing ORS-wide change efforts.
  initiatives         
  ------------------- ----------------------------------------------------

+-----------------------------------------------------------------------+
| #### **No Performance Management Teams for the following:**           |
+-----------------------------------------------------------------------+

  ----------------- -----------------------------------------------------
  **Service Group** **Value Proposition Statement**

  Special program   
  support           

  **Discrete        **Definition**
  Service**         

  Fund patent       Pays OTT and OFM levied assessment and fees for
  prosecution       prosecution and administration of patent
  activities        applications/processes, which may result in licenses
                    and royalties to researchers and benefit to ORS/BEPS.

  Fund              Funds contract for remediation of ground water
  environmental     contamination resulting from dispersion of hazardous
  remediation       chemical waste from NIH research activities in the
  projects          State of Montana.

  Manage UT Chimps  Contracts management and funding for long-term
  contract          maintenance of colony of chimpanzees in University of
                    Texas facility

  Provide other     
  special program   
  support           
  ----------------- -----------------------------------------------------

  ------------------ ----------------------------------------------------
  **Service Group**  **Value Proposition Statement**

  Operate ORS risk   
  management fund    

  **Discrete         **Definition**
  Service**          

  Operate ORS risk   Definition needed
  management fund    
  ------------------ ----------------------------------------------------

##  ORS/ORF Services Hierarchy 

FY03 Performance Management

FY04/05 Business Plan

**ORF Portion of the Services Hierarchy**

## 

+-----------------------------------------------------------------------+
| #### ***Real Estate and Facilities***                                 |
+-----------------------------------------------------------------------+

### 

Office of the OD

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  1**                

  Lead ORF           

  **Discrete         **Definition**
  Service**          

  ORF operational    
  and strategic      
  leadership         

  NIH real estate    High-level view of management of the real estate
  asset management   assests of NIH

  Coordination of    Responsible for managing the assembly required
  external           reports that need to be reported by the Government
  communication and  to outside agencies (e.g. clean air)
  reporting          

  Coordination of    
  internal           
  communication and  
  reporting          
  ------------------ ----------------------------------------------------

+-----------------+----------------------------------------------------+
| **Service Group | ##### FY03 Value Proposition Statement             |
| 2**             |                                                    |
+-----------------+----------------------------------------------------+
| Perform master  | The Master and Facilities Planning Service Group   |
| and facilities  | proactively provides NIH Leadership, Institutes,   |
| planning        | and Centers with reliable, impartial, trustworthy, |
|                 | and informed site master plans and strategic       |
|                 | facility and environmental planning services, and  |
|                 | facilitates space utilization decisions. Our       |
|                 | services balance competing needs and               |
|                 | organizational considerations to support the       |
|                 | timely delivery of owned and leased facilities to  |
|                 | meet NIH research needs.                           |
+-----------------+----------------------------------------------------+
| **Discrete      | **Definition**                                     |
| Service**       |                                                    |
+-----------------+----------------------------------------------------+
| Develop master  | Develops, manages, monitors implementation, and    |
| plans for NIH   | regularly updates master plans, prepares           |
| facilities      | modifications and/or interim updates. Performs     |
|                 | planning studies, feasibility analyses and site    |
|                 | proposals to achieve the goals and objectives of   |
|                 | the Master Plan(s) to ensure proper coordination   |
|                 | of land use, site utilities, and construction      |
|                 | priorities.                                        |
+-----------------+----------------------------------------------------+
| Perform         | Develops and coordinates environmental policy and  |
| environmental   | guidelines for all NIH facilities and administers  |
| planning        | the National Environmental Policy Act (NEPA)       |
|                 | process, including historic preservation           |
|                 | requirements. Provides technical consultation to   |
|                 | the NIH ICs on environmental issues.               |
+-----------------+----------------------------------------------------+
| Coordinate      | Conducts facilities planning coordination and      |
| community and   | provides liaison with the NIH community, as well   |
| agency planning | as Federal, state, and local agencies, and         |
| input           | community organizations.                           |
+-----------------+----------------------------------------------------+
| Develop         | Works with NIH Facilities Planning Advisory        |
| Strategic       | Committee (FPAC), NIH Funding Advisory Review      |
| Facilities      | Board, and NIH Leadership to develop an NIH        |
| Plans           | Strategic Facilities Plan and Funding strategy,    |
|                 | including the development of the annual Buildings  |
|                 | and Space Plan, the Five Year Federal Capital      |
|                 | Improvements Program. Provides technical and staff |
|                 | support for the NIH Facilities Planning Advisory   |
|                 | Committee in developing a Strategic Facilities     |
|                 | Plan for NIH.                                      |
+-----------------+----------------------------------------------------+
| Manage          | Develops options to acquire and maintain an        |
| Director\'s     | inventory of NIH Director\'s Reserve space. Tracks |
| Reserve         | and manages assignment of NIH Director's Reserve.  |
+-----------------+----------------------------------------------------+
| Manage Space    | Works with ICs to define and track space requests  |
| Justification   | through the Space Justification Document (SJD)     |
| Document        | process, from receipt of request through final     |
| process         | decision, and allocation of space. Develops        |
|                 | facilities options to meet requests on and off     |
|                 | campus. Analyzes the facility implications of SJD  |
|                 | request to assure the appropriateness. Provides    |
|                 | staff support for the NIH Space Recommendation     |
|                 | Board (SRB). Documents and maintains records on    |
|                 | SRB decisions on allocation of space.              |
+-----------------+----------------------------------------------------+
| Coordinate      | New discrete service for FY04: Efforts that occur  |
| pre-programming | after the space and justification document process |
| process         |                                                    |
+-----------------+----------------------------------------------------+
| Provide Site    | New discrete service for FY04:                     |
| Coordination    |                                                    |
+-----------------+----------------------------------------------------+
| Manage B&F      | New discrete service for FY04: DFP role in         |
| formulation     | formulating the B&F budget                         |
+-----------------+----------------------------------------------------+

  ----------------- -----------------------------------------------------
  **Service Group   **FY03 Value Proposition Statement**
  3**               

  Manage space and  
  census data       

  **Discrete        **Definition**
  Service**         

  Manage space and  Collects and maintains space assignment and
  space assignment  utilization data in graphic and numeric format for
  data              campus and local rental facilities.

  Manage census     Collects and maintains census of NIH employees,
  collection and    fellows, contractors, IRTAs, etc. and analyzes the
  census data       information for staffing trends.
  ----------------- -----------------------------------------------------

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  (with ORS)**       

  Manage             Part of ORS Service Group Manage Transportation and
  transportation     Parking: The Transportation and Parking Service
  management plan    Group provides all levels of NIH employees,
                     contractors, patients, and visitors with various
                     transportation options so they can easily arrive and
                     depart from NIH Bethesda campus and locally leased
                     facilities. Our parking, shuttle, and alternative
                     transportation solutions are designed to improve the
                     quality of life for all of the customers we serve.
                     We act as responsible stewards to reduce NIH traffic
                     volume by providing Transhare, Car/Van-Pool,
                     bicycle, pedestrian and telecommute options to
                     employees. Our customers can expect that our service
                     is reliable and consistent while ensuring the safety
                     of the people and property by implementing and
                     enforcing all relevant transportation regulations
                     and policies..

  **Discrete         **Definition**
  Service**          

  Develop            Develops and monitors NIH TMP with the objective of
  Transportation     providing alternative modes for employees and
  Management Plan    visitors to access the NIH sites. Measures and
                     reports parking, traffic and other transportation
                     elements as necessary to state, local and Federal
                     agencies. Plans traffic mitigation measures.
  ------------------ ----------------------------------------------------

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  4**                

  Manage the design, Provide project management services to ensure that
  construction,      space to be occupied by NIH IC's meets the
  alteration, and    customer's facility needs, is consistent with sound
  integrity of NIH   and cost-effective design and construction
  facilities and     principles, and is provided within the agreed-upon
  utility            timeframe and budget.
  infrastructure     

  **Discrete         **Definition**
  Service**          

  Manage the design  Definition needed
  and construction   
  of capital         
  projects           

  Manage the design  Definition needed
  and construction   
  of "non-capital    
  projects           

  Manage the design  Definition needed
  and construction   
  of utility         
  projects           
  ------------------ ----------------------------------------------------

**New Service Group for Property Management Services (in light of
Competitive Sourcing Effort)**

(Note there is overlap in some cases with these discrete services and
existing Service Groups/Discrete Services in DPM that follow in the
list).

+-----------------+----------------------------------------------------+
| **Service Group | **FY03 Value Proposition Statement**               |
| 5**             |                                                    |
+-----------------+----------------------------------------------------+
| Administer the  |                                                    |
| Property        |                                                    |
| Management      |                                                    |
| Performance     |                                                    |
| Work Statement  |                                                    |
| (PWS)           |                                                    |
|                 |                                                    |
| **(Continuing   |                                                    |
| government      |                                                    |
| activities)**   |                                                    |
+-----------------+----------------------------------------------------+
| **Discrete      | **Definition**                                     |
| Service**       |                                                    |
+-----------------+----------------------------------------------------+
| Implement the   | Manage the gathering of measurement data as        |
| quality         | specified in the Quality Assurance Surveillance    |
| assurance       | Plan (QASP) of the PWS and perform the calculation |
| surveillance    | of financial incentives and discentives based on   |
| plan (QASP)     | this specific measurement data to ensure the       |
|                 | requirements of the PWS are met or exceeded.       |
+-----------------+----------------------------------------------------+
| Re              | Process invoices submitted by the service provider |
| view/accept/pay | for work in the PWS.                               |
| invoices        |                                                    |
+-----------------+----------------------------------------------------+
| Manage the      | Conduct facility assessment of the NIH real estate |
| facility        | portfolio on the Bethesda campus and make          |
| condition index | decisions to upgrade or downgrade the facility     |
|                 | condition index based on the information gathered  |
|                 | and communicating the results to relevant parties. |
+-----------------+----------------------------------------------------+
| Develop and     |                                                    |
| manage the      |                                                    |
| repair and      |                                                    |
| improvement     |                                                    |
| (R&I) plan      |                                                    |
+-----------------+----------------------------------------------------+
| Direct and      |                                                    |
| approve repairs |                                                    |
| to be done      |                                                    |
+-----------------+----------------------------------------------------+
| Review/accept   |                                                    |
| alteration      |                                                    |
| proposals       |                                                    |
+-----------------+----------------------------------------------------+
| Manage the      |                                                    |
| accreditation   |                                                    |
| process         |                                                    |
+-----------------+----------------------------------------------------+
| Materials       |                                                    |
| management in   |                                                    |
| buildings       |                                                    |
| (docks, etc.)   |                                                    |
+-----------------+----------------------------------------------------+
| Buy utilities   | Buy utilities and audit utility bills.             |
+-----------------+----------------------------------------------------+
| Manage the IC   |                                                    |
| budget          |                                                    |
| commitment      |                                                    |
+-----------------+----------------------------------------------------+

+------------------+---------------------------------------------------+
| **Service Group  | **FY03 Value Proposition Statement**              |
| 6**              |                                                   |
+------------------+---------------------------------------------------+
| Perform          | The NIH campus environment, including 9 million   |
| facilities       | square feed of space in over fifty office         |
| maintenance and  | buildings, labs and clinics is under the          |
| operations       | continuous watch and car of our Facilities        |
|                  | Management and Maintenance team. Everyday our     |
|                  | managers engage in a time sensitive process of    |
|                  | quickly responding and resolving over 99% of      |
|                  | hundreds of maintenance and services calls by     |
|                  | matching the right skills of three hundred        |
|                  | service technicians and engineers with the        |
|                  | immediate and pressing service demands from our   |
|                  | seventeen thousand NIH researchers, doctors,      |
|                  | staff, and support people. Through years of       |
|                  | knowledge gained from working on site, our team   |
|                  | has developed the systems and processes necessary |
|                  | to prioritize their limited budget dollars in     |
|                  | order to deliver the right amount of customary    |
|                  | facility service while ensuring that the critical |
|                  | scientific experiments and processes are          |
|                  | protected from unexpected breakdowns due to aging |
|                  | and obsolete cooling, heating and building        |
|                  | control systems.                                  |
+------------------+---------------------------------------------------+
| **Discrete       | **Definition**                                    |
| Service**        |                                                   |
+------------------+---------------------------------------------------+
| Maintain public  | Performs formal annual inspections of public      |
| spaces           | spaces in each building and prioritize major      |
|                  | repairs identified in the annual inspections.     |
|                  | Repair or replace, as necessary, all walls,       |
|                  | doors, ceilings, cove base, floors and finishes   |
|                  | in a building\'s entry-ways, corridors, elevator  |
|                  | lobbies, and stairwells as required to maintain   |
|                  | the facilities at a reasonable standard similar   |
|                  | to that found in commercially available space in  |
|                  | Montgomery County, Maryland. Also, repair or      |
|                  | replace all walls, doors, partitions, ceilings,   |
|                  | floors, finishes, plumbing and sanitation         |
|                  | fixtures as required in a buildings, restrooms to |
|                  | maintain a reasonable standard similar to that    |
|                  | found in commercially available space in          |
|                  | Montgomery County, Maryland. Performs informal    |
|                  | regular inspections of public spaces to include   |
|                  | entryways, corridors, elevator lobbies,           |
|                  | stairwells and restroom facilities in each        |
|                  | building and correct minor deficiencies as        |
|                  | quickly as maintenance priorities permit.         |
+------------------+---------------------------------------------------+
| Provide after    | Perform building inspections and respond to       |
| hours and        | alarms that occur after normal business hours and |
| weekend coverage | weekend. Notify the appropriate IC personnel of   |
| to inspect       | alarm conditions when applicable. Perform first   |
| buildings, and   | response to all emergencies that occur in other   |
| respond to       | than normal business hours.                       |
| alarms/emergency |                                                   |
| conditions.      |                                                   |
+------------------+---------------------------------------------------+
| Maintain         | Maintain up to date records on all building       |
| engineering "as  | equipment to include operations and maintenance   |
| built" drawings, | manuals, specifications, submittals, location     |
| equipment        | etc. Maintain an up to date "as built" drawing    |
| operation and    | retrieval system. All information will be         |
| maintenance      | available in hard copy or electronic format.      |
| documentatio     |                                                   |
| n/specifications |                                                   |
+------------------+---------------------------------------------------+
| Perform          | Plans and schedules periodic inspection,          |
| preventive       | adjustment, cleaning, lubricating, parts          |
| maintenance      | replacement, and minor repairs of equipment and   |
|                  | systems. Inspections are performed on systems and |
|                  | components in order for them to continue to       |
|                  | operate at their proper efficiency without        |
|                  | interruption. This work is performed in           |
|                  | compliance with manufacturer\'s recommendations   |
|                  | and/or various government standards. It is done   |
|                  | on utility systems and building components where  |
|                  | the financial impact of failure exceeds the cost  |
|                  | of performing the work.                           |
+------------------+---------------------------------------------------+
| Respond to       | Responds to requests for system or equipment      |
| service calls    | repairs that are unscheduled, unanticipated, or   |
|                  | of an emergency nature. If the problem creates a  |
|                  | hazard or involves an essential service, an       |
|                  | emergency response will be provided.              |
+------------------+---------------------------------------------------+
| Provide NIH-wide | We have received a request to move this discrete  |
| pest management  | service to the Regulatory Compliance service      |
| control          | group                                             |
|                  |                                                   |
|                  | Provides Integrated Pest Management services to   |
|                  | animal facilities to maintain AAALAC compliance,  |
|                  | to food service facilities to meet Federal and    |
|                  | State sanitation requirements, to laboratories to |
|                  | ensure minimal impact on research, and to offices |
|                  | and other administrative areas.                   |
+------------------+---------------------------------------------------+
| Repair/replace   | Brings components or systems into compliance with |
| Building Systems | new codes or safety regulations, or replace old   |
| and Components   | items that are unacceptable, inefficient, or for  |
|                  | which spare parts can no longer be obtained.      |
+------------------+---------------------------------------------------+
| Provide          | Provides installation and repair of key-operated  |
| locksmith        | locks, makes and distributes keys, maintains all  |
| services         | key-control systems, changing safe combinations,  |
|                  | responds to emergency locksmith service calls.    |
+------------------+---------------------------------------------------+
| Manage           | Manages day-to-day operations of residential      |
| residential      | facilities, including rent collection where       |
| facilities       | applicable, and provides coordination to resolve  |
|                  | trouble calls and maintenance/repair requests.    |
+------------------+---------------------------------------------------+
| Manage facility  | Mediates between building occupants and facility  |
| operations and   | support operations to ensure tenants and visitors |
| services         | needs are met, and that some are informed about   |
|                  | building operations that might affect their use   |
|                  | of or access to the facility. Tracks current      |
|                  | maintenance and alteration projects within the    |
|                  | facility on an on-going basis, participates in    |
|                  | move coordination activities and informs tenants  |
|                  | as necessary. This includes both government owned |
|                  | facilities and commercially leased buildings.     |
|                  | Arranges special support services required by the |
|                  | Institutes/Centers.                               |
+------------------+---------------------------------------------------+
| Provide          | Negotiates and manages custodial contract for     |
| custodial        | building cleaning, housekeeping, and internal     |
| services         | trash collection. Inspects work and schedules     |
|                  | special cleaning projects.                        |
+------------------+---------------------------------------------------+
| Manage loading   | Definition needed                                 |
| dock services    |                                                   |
+------------------+---------------------------------------------------+

# 

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  7**                

  Provide campus     Central Utilities Section delivers value to our
  utility services   Clients by providing reliable and high quality
                     utilities and services \"AT COST\" using leveraged
                     buying power of the government and knowledgeable
                     experts and employees in utility management,
                     purchasing, engineering, and operation and
                     maintenance. We ensure sustainable value by
                     continuously investigating and implementing supply
                     and demand side conservation measures, being good
                     stewards of the environment and ensuring a safe work
                     environment.

  **Discrete         **Definition**
  Service**          

  Conduct facilities Identifies, prioritizes, plans, implements and
  energy and water   monitors feasible energy conservation measures to
  conservation       reduce overall NIH energy use. Prepares and
  program            administers energy and water conservation guidelines
                     for operation and maintenance of facilities and
                     utilities. Supports ORS energy saving awareness
                     activities and employee actions to reduce energy
                     use.

  Audit and process  Receives utility company bills, reviews for
  utility bills      accuracy, and processes them for payment through NIH
                     Central Accounting System (CAS). Audits charges and
                     manages resources.

  Perform steam      Operates and maintains the facility that generates
  plant operations   high-pressure steam for heating requirements. The
  and maintenance    primary boilers are located in Building 11, which
                     have the capacity to generate 800,000 pounds of
                     high-pressure steam per hour.

  Perform chilled    Operates and maintains the chilled water plants,
  water plants       which are located in Buildings 11 and 34 and have a
  operations and     total capacity of 60,000 tons of refrigeration. This
  maintenance        process ensures appropriate cooling during the
                     winter and summer months.

  Perform compressed Operates and maintains compressed plant, which is
  air plant          located in Building 11 and has a total capacity of
  operations and     6000 SCFM. This plant serves as a primary source of
  maintenance        compressed air for various facilities.

  Maintain steam and Performs preventive maintenance and repairs to the
  condensate         steam and condensate distribution systems.
  distribution       
  systems            

  Maintain chilled   Performs preventive maintenance and repairs to the
  water distribution chilled water distribution systems.
  system             

  Maintain           Performs preventive maintenance and repairs to the
  electricity        electric and emergency power distribution systems.
  distribution       
  system             

  Maintain domestic  Performs preventive maintenance and repairs to the
  water / sanitary   domestic water, sanitary sewer, and storm sewer
  and storm sewer    distribution systems.
  distribution       
  systems            

  Maintain           Performs preventive maintenance and repairs to the
  compressed air     compressed air distribution systems.
  distribution       
  system             

  Maintain natural   Performs preventive maintenance and repairs to the
  gas distribution   natural gas distribution systems.
  system             

  Acquire            Obtain electricity for various campus uses.
  electricity        Represents the cost of the electricity.

  Acquire water      Obtain water for various campus uses. Represents the
                     cost of the water.

  Acquire natural    Obtain natural gas for various campus uses.
  gas                Represents the cost of the natural gas.

  Acquire fuel oil   Obtain fuel oil for various campus uses. Represents
                     the cost of the fuel oil.
  ------------------ ----------------------------------------------------

  ----------------- -----------------------------------------------------
  **Service Group   **FY03 Value Proposition Statement**
  8**               

  Maintain roads,   Serve as the steward of the NIH landscape, providing
  parking areas,    comprehensive grounds management and maintenance
  and landscaping   services to ensure a safe, functional, and
                    aesthetically pleasing campus environment

  **Discrete        **Definition**
  Service**         

  Maintain and      Provides lawn maintenance and renovations, shrub bed
  upgrade campus    maintenance and improvements, ornamental and shade
  landscaping       tree care and replacement. Provides planting and care
                    of ground cover, annual and perennial flowers.
                    Installs seasonal decorations, and provides
                    assistance with IC's outdoor special events. In
                    addition, Landscape Architects prepare landscaping
                    contract documents for new buildings or additions.

  Provide support   Provide assistance for OD and ICs special events on
  for campus        the NIH campus. Provides light and heavy mobile
  special events    equipment assistance.

  Maintain and      Provides garage-cleaning services, which include
  repair parking    sweeping, scrubbing and litter removal for all
  structures        parking structures.

  Maintain,         Provides concrete and asphalt pavement maintenance
  upgrade, and      and upgrades that include sweeping, traffic line
  repair roads,     striping, pavement replacement and construction of
  lots, and walks   new areas.

  Maintain,         Provides and installs all campus traffic, directional
  upgrade, and      and informational signage.
  repair signage    

  Remove snow and   Provides ice and snow control (removal, salt, etc.)
  ice               for all NIH campus pavement areas.
  ----------------- -----------------------------------------------------

  ----------------- -----------------------------------------------------
  **Service Group   **FY03 Value Proposition Statement**
  9**               

  Maintain          Our Maintain Accreditation Team is a
  accreditations    multi-disciplined group of professional building
                    design, construction, operations, and maintenance
                    specialists who ensure that JCAHO requirements for
                    utility and life safety environment of care as well
                    as AAALAC requirements for physical plant and
                    environment are met. Our services in these areas play
                    a contributing role to the assurance of the overall
                    accreditation for JCAHO and AAALAC. AAALAC
                    accreditation ensures the institution is in
                    compliance with public law and PHS policy. JCAHO
                    accreditation ensures pride, public reputation, and
                    enhances our ability to attract patients and quality
                    staff. Both accreditations ensure NIH follows
                    industry-wide quality standards and preserve our
                    leadership role in the biomedical research community.

  **Discrete        **Definition**
  Service**         

  Maintain hospital Prepares and oversees the JCAHO Utilities Systems
  for JCAHO         Management Plan (USMP) to promote a safe, controlled,
  accreditation     comfortable Environment of Care; reduce the potential
                    for hospital acquired illness; assess and minimize
                    risks of utility failures; and ensure operation
                    reliability of utility systems. Oversees and updates
                    the JCAHO Statement of Conditions (SOC) to document
                    status of all new and identified Life Safety Code
                    (LSC) deficiencies.

  Maintain          Develops/installs/operates/maintains/calibrates 24/7
  facilities for    environmental monitoring for ACU spaces.
  AAALAC            Collects/stores/provides continuous archival data on
  accreditation     ACU environmental conditions for the entire three
                    year period between AAALAC accreditations. Provides
                    formal documentation to OACU for incorporation in its
                    documentation to AAALAC that NIH ACU spaces and their
                    support equipment comply with AAALAC Accreditation
                    requirements. Benchmarks the performance of ACU
                    spaces and their support equipment to assist Animal
                    Program in its operation of its ACU facilities.
                    Provides an annual assessment or \"AAALAC Handshake\"
                    with each Animal Program IC as to the performance of
                    each of its ACU spaces. Consults with Animal Program
                    IC APDs on AAALAC facility-related issues. Contracts
                    and maintains the quality of AAALAC services \[air
                    balancing, controls, finishes, etc\] in support of
                    Animal Program Approved Test Protocols. Reviews
                    repair/renovation/construction contracts for
                    compliance with AAALAC requirements. Provides
                    emergency services to restore compliance of ACU
                    spaces to AAALAC requirements in the event of an
                    emergency. Supports Animal Program at AAALAC Task
                    Force and Animal Program Advisory Committee Meetings.
                    Resolves conflicts between DES and Animal Program
                    ICs. Work with OACU to continuously review/improve
                    the quality of DES AAALAC services. Responsible for
                    the AAALAC Accreditation of the design, operation and
                    maintenance of NIH ACU spaces.
  ----------------- -----------------------------------------------------

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  10**               

  Purchase, lease,   Our real estate acquisition and space management
  and dispose of     team represents the NIH community as the One Broker
  real estate        for All. As Montgomery County's largest lessor we
                     have the economies of scale to deliver our customers
                     the space they need at the lowest possible market
                     price while insulating them from both the expense of
                     finding and negotiating legal occupancy agreements
                     as well as the long term administrative expenses of
                     managing their own real estate transactions. Our
                     team of polished professionals partner with our
                     customers to maximize our expertise and knowledge in
                     representing their best interests throughout the
                     real estate life cycle process. We are the benchmark
                     for customer service setting the standard for
                     availability, reliability and competency in our
                     continuous effort to keep our customers informed on
                     all their real estate projects.

  **Discrete         **Definition**
  Service**          

  Purchase and       Acquires real property as a method to accommodate
  dispose of         NIH needs. Relinquishes ownership or control of real
  NIH-owned real     property that is no longer required by NIH.
  estate             

  Perform lease      Definition needed
  administration     

  Manage the lease   Leads and manages the NIH real estate acquisition
  acquisition        and accession activities using the variety of
  process for all    contract instruments allowed under the FAR, HSAR and
  leased facilities  GSAM. Monitors and evaluates contract performance;
                     negotiates and executes contract changes, and
                     resolves post-award issues. Prepares and processes
                     real property purchase contracts, leases, and
                     related legal documents through the DHHS Office of
                     General Counsel.

  Negotiate          Acquires the use of property for use by NIH, and
  licenses, permits  authorizes the occupancy and use of federal real
  and easements      property by another Federal agency or by a
                     non-Federal entity.

  Maintain real      We have received recommendations that we keep this
  property records   discrete service as it applies to NIH-owned real
                     estate. Assemble, codify, maintain, and control
                     information on leased and owned real property assets
                     to include the inventory of buildings, facilities,
                     land and their supporting infrastructure along with
                     information concerning, but not limited to, their
                     value, use, disposition, and operation.
  ------------------ ----------------------------------------------------

+-----------------+---+----------------------------------------------------+
| **Service Group | * |                                                    |
| 11**            | * |                                                    |
|                 | F |                                                    |
|                 | Y |                                                    |
|                 | 0 |                                                    |
|                 | 3 |                                                    |
|                 | V |                                                    |
|                 | a |                                                    |
|                 | l |                                                    |
|                 | u |                                                    |
|                 | e |                                                    |
|                 | P |                                                    |
|                 | r |                                                    |
|                 | o |                                                    |
|                 | p |                                                    |
|                 | o |                                                    |
|                 | s |                                                    |
|                 | i |                                                    |
|                 | t |                                                    |
|                 | i |                                                    |
|                 | o |                                                    |
|                 | n |                                                    |
|                 | S |                                                    |
|                 | t |                                                    |
|                 | a |                                                    |
|                 | t |                                                    |
|                 | e |                                                    |
|                 | m |                                                    |
|                 | e |                                                    |
|                 | n |                                                    |
|                 | t |                                                    |
|                 | * |                                                    |
|                 | * |                                                    |
+-----------------+---+----------------------------------------------------+
| Provide         | # |                                                    |
| Construction    | # |                                                    |
| Acquisition     | # |                                                    |
| Services        | # |                                                    |
|                 | # |                                                    |
|                 |   |                                                    |
+-----------------+---+----------------------------------------------------+
| **Discrete      | * |                                                    |
| Service**       | * |                                                    |
|                 | D |                                                    |
|                 | e |                                                    |
|                 | f |                                                    |
|                 | i |                                                    |
|                 | n |                                                    |
|                 | i |                                                    |
|                 | t |                                                    |
|                 | i |                                                    |
|                 | o |                                                    |
|                 | n |                                                    |
|                 | * |                                                    |
|                 | * |                                                    |
+-----------------+---+----------------------------------------------------+
| Establish and   |   | Leads and manages the NIH acquisition program for  |
| administer      |   | architecture, engineering and construction         |
| acquisition     |   | services using the variety of contract instruments |
| vehicles for    |   | allowed under the FAR, HSAR and GSAM.              |
| A/E and         |   |                                                    |
| construction    |   |                                                    |
| services        |   |                                                    |
+-----------------+---+----------------------------------------------------+
| Need to add     |   |                                                    |
| additional      |   |                                                    |
| discrete        |   |                                                    |
| services        |   |                                                    |
+-----------------+---+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **Service Group | **FY03 Value Proposition Statement**               |
| 12**            |                                                    |
+-----------------+----------------------------------------------------+
| Provide         | ##### Our Simplified Acquisi                       |
| Simplified      | tion and Credit Card team is the purchasing and ac |
| Acquisition     | quisition solution of choice for ORS and ORF offic |
| Services        | es. Our full service attention, from requisition t |
|                 | o fulfillment, can handle any type of purchase nee |
|                 | d between \$2500 and \$99,000 on the open market a |
|                 | nd unlimited on the GSA schedule. Our customers co |
|                 | unt on our quick response to get their orders comp |
|                 | eted, sourced and filled without minimal required  |
|                 | work or time consuming check offs. They place thei |
|                 | r total trust in our ability to manage the acquisi |
|                 | tion process in their best interests using purchas |
|                 | e cards or purchase orders to fill their requests. |
+-----------------+----------------------------------------------------+
| **Discrete      | **Definition**                                     |
| Service**       |                                                    |
+-----------------+----------------------------------------------------+
| Provide         | Analyses and processes a variety of requests       |
| acquisition     | consisting of equipment, supplies, services and    |
| support         | construction using delegated procurement           |
| services for    | mechanisms such as Records of Call against         |
| simplified      | established Blanket Purchase Agreements and        |
| acquisition and | Indefinite Delivery Contracts, Repair Orders,      |
| other           | Professional Services Orders, SF 44\'s (Invoice    |
| non-simplified  | Vouchers), IMPAC Credit Cards, Convenience Checks, |
| acquisitions    | and Group Training. Processes requests for         |
|                 | purchase orders and contracts outside the area of  |
|                 | delegated authority through submission of Market   |
|                 | Requisitions to the Office of Procurement          |
|                 | Management. Services are not limited to the ORS    |
|                 | community.                                         |
+-----------------+----------------------------------------------------+
| Administer ORS  | Definition Needed                                  |
| credit card     |                                                    |
| program         |                                                    |
+-----------------+----------------------------------------------------+

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  13**               

  Provide            The Division of Policy and Program Assessment
  architectural and  responsibly executes the public trust by achieving
  engineering policy the best value and the best quality at all project
  and guidelines for levels of design, construction, commissioning and
  the design,        operations to assure that operations of the ORF
  construction, and  conform to applicable regulations, codes, standards,
  operation of NIH   and existing policies and guidelines. (Draft
  facilities.        6/16/03)

  **Discrete         **Definition**
  Service**          

  Provide technical  Maintain a comprehensive up-to-date inventory of the
  standards and      policies, guidelines, standards, and operations
  guidelines for NIH procedures related to facility design and
  owned and leased   construction. Assess the adequacy and applicability
  facilities.        of the ORF policies, guidelines, standards, and
                     operating procedures.

  Ensure ORF         Provide NIH ICs with thorough and timely oversight
  operations conform of construction documents eo ensure the quality of
  to applicable      design and construction of projects for the
  regulations,       extramural grant program.
  codes, standards,  
  and guidelines.    

  Develop suitable   Evaluate management and delivery of capital assets
  performance        through the use of an Earned-Value Management (EVM)
  measurement        systems. Develop guidelines for the implementation
  methods to         and surveillance of performance measurement systems
  evaluate, improve, and toos. Streamline the process to design,
  and ehance         construct, and alter assets by improving the Quality
  delivery of        System Manual used to document the steps required to
  facilities.        deliver NIH facilities.

  Provide ORF staff  Develop a timely and appropriate training program.
  with training to   
  ensure effective   
  implementation of  
  policies and       
  procedures to      
  deliver quality    
  facilities.        

  Prepare the        Develop the facilities section of the NIH GPRA plan
  facilities section that is consisten with guidelines and mliestones
  of the NIH         established by the OD.
  Government         
  Performance and    
  Results Act (GPRA) 
  Plan               
  ------------------ ----------------------------------------------------

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  14**               

  Manage NIH         Support the mission of biomedical research by
  environmental      obtaining customer buy-in on waste minimization and
  quality            pollution prevention initiatives and creating
                     efficient management systems. (Draft 6/15/03)

  **Discrete         **Definition**
  Service**          

  Coordinate and     
  update             
  environemental and 
  emergency plans    

  Develop, organize, 
  and coordinate     
  implementation of  
  the NIH            
  Environmental      
  Management System  

  Administer the NIH 
  NEPA process       

  Implement          
  Environmental      
  Audit Program and  
  training           

  Facilitate and     
  encourage the      
  minimzation of     
  toxic chemical use 
  ------------------ ----------------------------------------------------

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  15**               

  Develop and        Oversee regulatory compliance and continual efforts
  implement policy   to improve environmental compliance NIH-wide (Draft
  and compliance     6/15/03

  **Discrete         **Definition**
  Service**          

  Institutional      Those activities affecting NIH as a whole
  compliance         

  Project specific   Those activities which are on a true facility level
  compliance         

  Development and    
  implementation of  
  environmental      
  guidelines         

  Continual research 
  and training       
  ------------------ ----------------------------------------------------

  ----------------- -----------------------------------------------------
  **Service Group   **FY03 Value Proposition Statement**
  16**              

  Manage waste      Support the mission of biomedical research by
  streams           providing comprehensive, cost-effective, timely, and
                    efficient hazardous and solid waste collection,
                    processing, treatment, and disposal services, in
                    accordance with applicable regulations. (Draft
                    6/15/03)

  **Discrete        **Definition**
  Service**         

  Collect and       Collects, processes and disposes of aluminum cans,
  dispose of        white office paper, cardboard, mixed colored paper,
  recyclables       and recyclable plastics and metals diverted from the
                    solid waste stream.

  Remove and        Removes and disposes of non-infectious animal and
  dispose of solid  laboratory waste and general waste from
  waste             administrative and food service facilities.

  Collect and       Removes, processes, and disposes of
  dispose of        medical/pathological wastes generated as by products
  medical/          of NIH clinical and basic research, and manages this
  pathological      waste stream in accordance with requirements of the
  waste             Federal and State regulatory agencies.

  Collect and       Removes, processes, and disposes of chemical and
  dispose of        radioactive wastes generated as by products of NIH
  hazardous waste   clinical and basic research, and manages this waste
                    stream in accordance with requirements of the Federal
                    and State regulatory agencies.
  ----------------- -----------------------------------------------------

Suggestion of Potential Service Group

  ------------------ ----------------------------------------------------
  **Service Group    **FY03 Value Proposition Statement**
  \_\_\_**           

  Manage the NIH     
  facilities         
  development        
  program            

  **Discrete         **Definition**
  Service**          

  Discrete service   
  for Planning       
  portion of work    

  Discrete service   
  for Capital        
  Projects portion   
  of work            

  Discrete service   
  for property       
  management portion 
  of work            
  ------------------ ----------------------------------------------------

Discrete services from ORS that need to be placed in Service Groups

  ------------------ ----------------------------------------------------
  Manage historic    Develops and coordinates guidelines for historic
  preservation       preservation.

  ------------------ ----------------------------------------------------

  ----------------- -----------------------------------------------------
  Provide floor     Maintains floor plans of all NIH facilities. The
  plans             plans include occupancy data such as space layouts,
                    square footage, classifications, room numbers, and IC
                    assignment.

  ----------------- -----------------------------------------------------