Appendix C -- Disaster Alert Procedures, Team Members, and Contact
Information

# Disaster Alert Process Flow

![](media/image1.wmf){width="5.0777777777777775in"
height="6.498611111111111in"}

#   {#section .unnumbered}

# Disaster Alert Procedures

  ----- -------------------------------------------------------------------
  1\)   If you are the first person to discover a major problem affecting
        the Data Center, you become the **notifier**. Do the following:

  ----- -------------------------------------------------------------------

-   Contact the NIH fire and police if you have not already done so and
    follow evacuation procedures.

-   Call the following people in the order listed, until you reach one
    of them.

+-----------------+----------------+----------------+----------------+
| *Initial        | *Home:*        | ***P**a        | *Office:*      |
| Assessor        |                | ger/**C**ell:* |                |
| Contacts:*      |                |                |                |
+-----------------+----------------+----------------+----------------+
| Ed Suiter       | 301-260-9410   | (              | 301-496-7352   |
|                 |                | C)301-646-9327 |                |
|                 |                |                |                |
|                 |                | (              |                |
|                 |                | P)888-445-0423 |                |
+-----------------+----------------+----------------+----------------+
| Paul Powell     | 301-273-3932   | (              | 301-594-4945   |
|                 |                | C)240-447-8733 |                |
+-----------------+----------------+----------------+----------------+
| Adriane Burton  | 301-564-4240   | (              | 301-451-4553   |
|                 |                | C)240-401-5119 |                |
+-----------------+----------------+----------------+----------------+
| Doug Ashbrook   | 301-391-6716   | \(C\)          | 301-402-1248   |
|                 |                | 301-830-0837   |                |
+-----------------+----------------+----------------+----------------+
| Lolly Bennett   | 301-424-6636   | (              | 301-435-5493   |
|                 |                | C)301-830-0851 |                |
+-----------------+----------------+----------------+----------------+
| Steve Bailey    | 301-424-2761   | (              | 301-435-2981   |
|                 |                | C)301-785-7711 |                |
+-----------------+----------------+----------------+----------------+
| Kevin Hobson    | 301-865-4732   | (              | 301-402-4762   |
|                 |                | C)301-512-6532 |                |
|                 |                |                |                |
|                 |                | (              |                |
|                 |                | P)888-452-9534 |                |
+-----------------+----------------+----------------+----------------+

Be prepared to tell him or her:

-   Your name and phone number where you can be reached.

-   What occurred and what parts of the machine room are affected.

-   The extent of damages and injuries as far as you can tell.

After passing along that information, you do not need to make any
further notifications.

> The person responding to the call becomes the **initial assessor** of
> the disaster. While on the telephone with the notifier, obtain answers
> to the following:

-   Who called you and what is their contact phone number?

-   What is the nature of the problem?

-   What is the extent of the damage and are there any injuries?

-   Can the building be entered?

-   Are there any immediate dangers or restrictions?

-   Have any other managers been contacted and, if so, who?

You (the **initial assessor**) should tell the notifier:

-   when you will arrive and where you will meet him or her, and

-   that you will make all further contacts.

  ----- -------------------------------------------------------------------
  2a)   The **initial assessor** then goes to NIH Data Center to meet the
        notifier and to make a preliminary appraisal of the following:

  ----- -------------------------------------------------------------------

-   Whether or not the Data Center can be entered.

-   The extent of damage to the building.

-   The extent of damage to the computer equipment.

If required, assemble members from the Damage Assessment Team to tour
the area and evaluate the extent of the damage. To assemble the team,
call the people on the following four lists in the order listed. Once
you have reached someone for a platform, go on to the next.

  ----------------- ----------------- ----------------------- -----------------
  *Mainframe Damage *Home:*           ***P**ager/**C**ell:*   *Office:*
  Assessment                                                  
  Contacts:*                                                  

  Doug Ashbrook     301-391-6716      \(C\) 301-830-0837      301-402-1248

  John Dussault     202-483-2734      (C)202-460-9002         301-402-1252

  Jay Vinton        202-966-0988                              301-402-1238
  ----------------- ----------------- ----------------------- -----------------

  ----------------- ----------------- ----------------------- -----------------
  *EOS Damage       *Home:*           ***P**ager/**C**ell:*   *Office:*
  Assessment                                                  
  Contacts:*                                                  

  Lolly Bennett     301-424-6636      (C)301-830-0851         301-435-5493

  Jon Burelbach     301-293-1723      (C)240-478-9775         301-496-7372

  Paula Moore       301-309-0983      (C)240-478-9772         301-402-1237

  Ernie Jordan      301-589-1382      (C)240-328-4177         301-496-6755
  ----------------- ----------------- ----------------------- -----------------

  ----------------- ----------------- ----------------------- -----------------
  *Windows Hosting  *Home:*           ***P**ager/**C**ell:*   *Office:*
  Damage Assessment                                           
  Contacts:*                                                  

  Howard Bartlow    240-912-7135      \(C\) 301-830-0846      301-496-5342

  Tim Pickett       301-253-4342      (C)240-463-6834         301-435-277

  Larry Nice        410-586-1366      \(C\) 240 478-9773      301-594-9451
  ----------------- ----------------- ----------------------- -----------------

+-----------------+----------------+----------------+----------------+
| *Helix Damage   | *Home:*        | ***P**a        | *Office:*      |
| Assessment      |                | ger/**C**ell:* |                |
| Contacts:*      |                |                |                |
+-----------------+----------------+----------------+----------------+
| Steve Bailey    | 301-424-2761   | (              | 301-435-2981   |
|                 |                | C)301-785-7711 |                |
+-----------------+----------------+----------------+----------------+
| Steve Fellini   | 202-332-8170   | (              | 301-496-5182   |
|                 |                | C)202-302-1891 |                |
+-----------------+----------------+----------------+----------------+
| Mark Patkus     | 301-949-6966   | (              | 301-402-0370   |
|                 |                | P)877-554-5648 |                |
|                 |                |                |                |
|                 |                | (              |                |
|                 |                | C)301-641-6703 |                |
+-----------------+----------------+----------------+----------------+

+-----------------+----------------+----------------+----------------+
| *Windows I&M    | *Home:*        | ***P**a        | *Office:*      |
| Damage          |                | ger/**C**ell:* |                |
| Assessment      |                |                |                |
| Contacts:*      |                |                |                |
+-----------------+----------------+----------------+----------------+
| 7x24 Pager      |                | 301-224-4894   |                |
+-----------------+----------------+----------------+----------------+
| Kevin Hobson    | 301-865-4732   | (              | 301-402-4762   |
|                 |                | C)301-512-6532 |                |
|                 |                |                |                |
|                 |                | \(P\)          |                |
|                 |                | 888-452-9534   |                |
+-----------------+----------------+----------------+----------------+
| Valerie Wampler | 410-203-1127   | (              | 301-402-7169   |
|                 |                | C)240-401-2752 |                |
+-----------------+----------------+----------------+----------------+
| Jonathan Thomas | 410-360-1008   | (              | 301-435-4104   |
|                 |                | C)240-676-2727 |                |
+-----------------+----------------+----------------+----------------+

  ----- -------------------------------------------------------------------
  2b)   The **initial assessor** also notifies Adriane Burton regarding the
        potential Disaster. Adriane becomes the **DR Director**. If Adriane
        cannot be reached, the initial assessor becomes the DR Director.

  ----- -------------------------------------------------------------------

> The **DR Director** *alerts* SunGard to the potential disaster.
> Reference Appendix D for procedures.

  ----- -------------------------------------------------------------------
  3\)   The **initial assessor**, **notifier**, and **Damage Assessment
        Team** (if assembled) evaluate the damage and the need to activate
        the disaster recovery plan. Inform the DR Director of the findings
        and recommendations.

  ----- -------------------------------------------------------------------

  ----- -------------------------------------------------------------------
  4\)   The **DR Director** makes the decision regarding a disaster
        declaration.

  ----- -------------------------------------------------------------------

  ----- -------------------------------------------------------------------
  5a)   The **DR Director** cancels the alert with SunGard if the problem
        can be solved within 72 hours. Reference Appendix D for procedures.

  ----- -------------------------------------------------------------------

  ----- -------------------------------------------------------------------
  5b)   The **DR Director** notifies SunGard that a disaster is declared if
        the outage will last longer than 72 hours. Reference Appendix D for
        procedures.

  ----- -------------------------------------------------------------------

  ----- -------------------------------------------------------------------
  6\)   The **DR Director** activates the disaster recovery plan.

  ----- -------------------------------------------------------------------

a)  Establish a disaster recovery command center and convene the
    Executive Team there. Contact the Executive Team members (who are
    not already on hand) in the order listed, requesting the first
    person contacted to notify remaining members.

+-----------------+----------------+----------------+----------------+
| *Executive Team | *Home:*        | ***P**a        | *Office:*      |
| Members:*       |                | ger/**C**ell:* |                |
+-----------------+----------------+----------------+----------------+
| Adriane Burton  | 301-564-4240   | (              | 301-451-4553   |
|                 |                | C)240-401-5119 |                |
+-----------------+----------------+----------------+----------------+
| Ed Suiter       | 301-260-9410   | (              | 301-496-7352   |
|                 |                | C)301-646-9327 |                |
|                 |                |                |                |
|                 |                | (              |                |
|                 |                | P)888-445-0423 |                |
+-----------------+----------------+----------------+----------------+
| Doug Ashbrook   | 301-391-6716   | \(C\)          | 301-402-1248   |
|                 |                | 301-830-0837   |                |
+-----------------+----------------+----------------+----------------+
| Lolly Bennett   | 301-424-6636   | (              | 301-435-5493   |
|                 |                | C)301-830-0851 |                |
+-----------------+----------------+----------------+----------------+
| Steve Bailey    | 301-424-2761   | (              | 301-435-2981   |
|                 |                | C)301-785-7711 |                |
+-----------------+----------------+----------------+----------------+
| John Price      |                |                |                |
+-----------------+----------------+----------------+----------------+
| Kevin Hobson    | 301-865-4732   | (              | 301-402-4762   |
|                 |                | C)301-512-6532 |                |
|                 |                |                |                |
|                 |                | (              |                |
|                 |                | P)301-913-2683 |                |
+-----------------+----------------+----------------+----------------+
| Adrienne Yang   | 301-652-7151   | (              | 301-496-1053   |
|                 |                | C)301-412-8778 |                |
+-----------------+----------------+----------------+----------------+

b)  Notify the key executives regarding the disaster situation. Names
    and phone numbers are listed under Other Contact Information below.

c)  Establish communications with the Emergency Management Branch in the
    NIH Division of Public Safety (DPS). They will coordinate the
    support provided by the teams established by the NIH Continuity of
    Operations Plan (Public Information, Finance, Logistics, etc.).

d)  Contact operations staff member to pull tapes from the ATL(s) for
    First Federal pickup and notify First Federal regarding the shipment
    of the backup tapes to SunGard. Reference Appendix E for procedures.

e)  Contact the disaster recovery team leads or alternate leads (who are
    not already on hand) to report to the DR command center.

f)  The Disaster Recovery Coordinator works with the team
    leads/alternate leads regarding reporting instructions for remaining
    team members.

g)  Contact team members with reporting instructions. Team members and
    contact information are listed in the next section.

h)  Customer Support Team members notify DR customer contacts. Reference
    Appendix A for contact information.

# Accessibility to the Hot Site Locations

The Restoration Team will report to the work area recovery center in
Herndon, VA from which they will manage the restoration of the systems
and monitor the systems while in recovery mode operations. A limited
number of the Operations team may report to the hot site in Wood Dale,
IL to manage the daily operations of the systems.

In the event of an area-wide disaster, available staff will be
instructed on where to report after the Executive team has determined
when the disaster recovery plan would be activated. Should the Herndon
facility be unavailable, selected Restoration Team members will report
to Wood Dale, IL and the remaining members will work from home or other
NIH facilities. Should Wood Dale be unavailable, SunGard will
accommodate NIH at one of their other recovery centers.

Staff will use their private cars to travel to/from the Herndon
facility. There are multiple, alternative access routes to Herndon.
(Reference Appendix B, Directions to Work Area Recovery Center.)
Alternate modes of transportation to the Wood Dale hot site (or other
SunGard recovery centers) include commercial airline, train, bus, rental
car, and private car.

# Disaster Recovery Team Members (and Contact Information)

### Disaster Recovery Planning and Management

***Disaster Recovery Coordinator:*** Adrienne Yang

***Senior Technical Advisor (Titan):*** Jay Vinton

***Senior Technical Advisor (EOS):*** Paula Moore

***User Support and Liaison (Titan):*** ????

***User Support and Liaison (EOS):*** Robert Klein

### Damage Assessment Team

  ---------------------- ------------------------------------------------
  ***Lead:***            Paul Powell

  ***Alternate:***       

  ***Team Members        Doug Ashbrook, John Dussault, Jay Vinton
  (Titan):***            

  ***Team Members        Lolly Bennett, Jon Burelbach, Ernie Jordan,
  (EOS):***              Paula Moore
  ---------------------- ------------------------------------------------

### Executive Team

  ----------------------- -----------------------------------------------
  ***Lead:***             Adriane Burton

  ***Alternate:***        

  ***Team Members:***     Doug Ashbrook, Steve Bailey, Lolly Bennett,
                          Kevin Hobson, John Price, Ed Suiter, Adrienne
                          Yang
  ----------------------- -----------------------------------------------

### Restoration Team (TITAN)

  --------------------------------------------------------------------------------------------
                                            ***Home:***    ***Pager/Cell:***   ***Office:***
  --------------------------- ------------- -------------- ------------------- ---------------
  ***Lead:***                 Jay Vinton    202-966-0988                       301-402-1238

  ***Alternate:***            Doug Ashbrook 301-391-6716   \(C\) 301-830-0837  301-402-1248

  ***Team Members by                                                           
  function:***                                                                 

  ***Operations & Backup      Paul Powell   301-273-3932   (C)240-447-8733     301-594-4945
  Media:***                                                                    

                              Linwood Genus 301-773-8162   (P)888-982-9792     301-402-3558

                              Billy Graham  301-596-4112   (P)888-453-9766     301-402-3541

                              Humberto      301-249-2023   (P)888-982-9585     301-402-3562
                              Hutchinson                                       

  ***Tape Management &        David O'Brien 919-858-5396   (C)919-818-2353     301-435-5487
  Recovery:***                                                                 

  ***System Software:***      T.C. Chen     301-963-0326   (C)301-641-5665     301-402-1253

                              David Des     301-996-4890   (C)301-996-4890     301-402-1239
                              Roche                                            

                              John Dussault 202-483-2734   (C)202-460-9002     301-402-1252

                                                                               

                              Bill Long     301-846-4232   (C)301-830-2650     301-435-5482

                              Susie Stout   540-347-0918   \(C\) 240-205-9475  301-594-7814

  ***IMS:***                  Clyde Colmes  301-601-9416   (C)240-205-5420     301-496-6244

                              Pete Nordyke  301-738-9950   (C)240-643-9950     301-402-1246

  ***Telecommunications:***   Bobby Bauer   301-649-6262                       301-594-7474

                              Network       301-402-3141   (P)301-506-9069     
                              Operations                                       
                              Center (NOC)                                     

  ***Data Base:***            Angela        240-683-0958   (P)877-540-2282     301-435-5491
                              Bennett                                          

                              Hoyte         301-345-2470   (P)877-320-6936     301-435-5488
                              Carelock                                         

                              Ed Ryan       202-462-3852   (P)877-554-4956     301-496-1452
  --------------------------------------------------------------------------------------------

### Restoration Team (EOS)

+-------------------+-------------+-----------+-----------+-----------+
|                   |             | **        | ***Pager  | ***O      |
|                   |             | *Home:*** | /Cell:*** | ffice:*** |
+===================+=============+===========+===========+===========+
| ***Lead:***       | Paula Moore | 301       | \(C\)     | 301       |
|                   |             | -309-0983 | 240       | -402-1237 |
|                   |             |           | -478-9772 |           |
+-------------------+-------------+-----------+-----------+-----------+
| ***Alternate:***  | Jon         | 301       | (C)240    | 301       |
|                   | Burelbach   | -293-1723 | -478-9775 | -496-7372 |
+-------------------+-------------+-----------+-----------+-----------+
| ***Team Members   | []{.mark}   | []{.mark} | []{.mark} | []{.mark} |
| by function:***   |             |           |           |           |
+-------------------+-------------+-----------+-----------+-----------+
| ***Operating      | Ana         | 202       | (C)240    | 301       |
| System and        | Arostegui   | -986-6939 | -328-4174 | -451-6071 |
| Restores:***      |             |           |           |           |
+-------------------+-------------+-----------+-----------+-----------+
|                   | Rob Flowers | 301       | (P)888    | 301       |
|                   |             | -952-8593 | -445-7552 | -402-4117 |
|                   |             |           |           |           |
|                   |             |           | \(C\)     |           |
|                   |             |           | 240       |           |
|                   |             |           | -281-8571 |           |
+-------------------+-------------+-----------+-----------+-----------+
|                   | Karen       | 410       | (C)240    | 301       |
|                   | Johnson     | -486-8113 | -205-9470 | -594-1488 |
+-------------------+-------------+-----------+-----------+-----------+
|                   | Diem-An Le  | 301       | (C)240    | 301       |
|                   |             | -515-5821 | -601-5003 | -594-5306 |
+-------------------+-------------+-----------+-----------+-----------+
|                   | Mythanh     | 301       | (C)301    | 301       |
|                   | Nguyen      | -725-4154 | -830-0839 | -496-2962 |
+-------------------+-------------+-----------+-----------+-----------+
|                   | Tim Salo    | 301       | (C)240    | 301       |
|                   |             | -570-3814 | -205-9472 | -435-4956 |
+-------------------+-------------+-----------+-----------+-----------+
|                   | Giao Tran   | 301       | \(P\)     | 301       |
|                   |             | -528-8679 | 888       | -402-3208 |
|                   |             |           | -445-6936 |           |
+-------------------+-------------+-----------+-----------+-----------+
| ***Database:***   | Michelle    | 301       | \(C\)     | 301       |
|                   | Ugas        | -384-3835 | 301       | -325-7674 |
|                   |             |           | -346-6121 |           |
+-------------------+-------------+-----------+-----------+-----------+
|                   | Sridhar     | 410       | (C)443    | 301       |
|                   | Karegowdra  | -772-1465 | -538-5018 | -496-0894 |
+-------------------+-------------+-----------+-----------+-----------+
|                   | Dave Luthra | 301-299   | (         | 301       |
|                   |             | 2769      | C)301-529 | -435-2740 |
|                   |             |           | 5171      |           |
+-------------------+-------------+-----------+-----------+-----------+
| ***Firewall:***   |             |           |           |           |
+-------------------+-------------+-----------+-----------+-----------+
|                   | Joe         | 410       | (C)301    | 301       |
|                   | Januszewski | -552-5354 | -830-2642 | -435-5518 |
+-------------------+-------------+-----------+-----------+-----------+
|                   | Clint       | 301       | (C)301    | 301       |
|                   | Wimsatt     | -371-9923 | -830-2687 | -435-2084 |
+-------------------+-------------+-----------+-----------+-----------+

### Restoration Team (Windows hosting)

  -------------------------------------------------------------------------------------
                                     ***Home:***    ***Pager/Cell:***   ***Office:***
  -------------------- ------------- -------------- ------------------- ---------------
  ***Lead:***          []{.mark}     []{.mark}                          

  ***Alternate:***     Tim Pickett   301-253-4342   (C)240-463-6834     301-435-277

  ***Team Members:***  Khoa Le       301-937-4568   (C)301-830-0847     301-496-4049

  []{.mark}            Vincent Wong  301-987-0994   (C)240-205-5414     301-435-5495
  -------------------------------------------------------------------------------------

### Restoration Team (Windows MESSAGING)

  -------------------------------------------------------------------------------------
                                     ***Home:***    ***Pager/Cell:***   ***Office:***
  -------------------- ------------- -------------- ------------------- ---------------
  ***Lead:***          Jonathan      410-360-1008   (C)240-676-2727     301-435-4104
                       Thomas                                           

  ***Alternate:***                                                      

  ***Team Members:***  Artie Noel    301-663-6964   \(C\) 240-478-9766  301-435-2908

  []{.mark}            David         703-349-2994   \(C\) 240-328-5008  301-496-9309
                       Shurtliff                                        
  -------------------------------------------------------------------------------------

### Operations Team

  --------------------------------------------------------------------------------------
                                      ***Home:***    ***Pager/Cell:***   ***Office:***
  --------------------- ------------- -------------- ------------------- ---------------
  ***Lead:***           Paul Powell   see                                
                                      Restoration                        
                                      Team (Titan)                       
                                      listing                            

  ***Alternates/Shift                                                    
  Supervisors:***                                                        

  ***Team Members       Fritzner Jean 301-384-2170   (P)301-907-2127     301-496-7653
  (Titan):***                                                            

                        Linwood Genus see                                
                                      Restoration                        
                                      Team (Titan)                       
                                      listing                            

                        Bill Graham   see                                
                                      Restoration                        
                                      Team (Titan)                       
                                      listing                            

                        Humberto      see                                
                        Hutchinson    Restoration                        
                                      Team (Titan)                       
                                      listing                            

  ***IMS:***            Clyde Colmes  see                                
                                      Restoration                        
                                      Team (Titan)                       
                                      listing                            

  ***Team Members       Ernest Jordan 301-589-1382   (C)240-328-4177     301-496-6755
  (EOS):***                                                              
  --------------------------------------------------------------------------------------

### Customer Support Team

  -------------------------------------------------------------------------------------
                                     ***Home:***    ***Pager/Cell:***   ***Office:***
  -------------------- ------------- -------------- ------------------- ---------------
  ***Lead:***                        see Executive                      
                                     Team (step 6a)                     
                                     listing                            

  ***Alternate:***     Jim Gangler   301-299-2331                       301-496-7337

  ***Team Members                                                       
  (Titan):***                                                           

  ***Team Members      Robert Klein  301-649-2221                       301-496-7400
  (EOS):***                                                             
  -------------------------------------------------------------------------------------

### Salvage Reclamation Team

  -------------------------------------------------------------------------------------
                                     ***Home:***    ***Pager/Cell:***   ***Office:***
  -------------------- ------------- -------------- ------------------- ---------------
  ***Lead:***          Adriane       see Executive                      
                       Burton        Team (step 6a)                     
                                     listing                            

  ***Alternates:***    Ed Suiter     see Executive                      
                                     Team (step 6a)                     
                                     listing                            

                       Paul Powell   see                                
                                     Restoration                        
                                     Team (Titan)                       
                                     listing                            

  ***Team Members:***  []{.mark}     []{.mark}                          

                       Joe Hoffman                  (C)443-226-7300     301-496-6665

                       Andrew        301-762-1725   (P)888-982-5313     301-435-5293
                       Prandoni                                         
  -------------------------------------------------------------------------------------

### Administrative Support Team

  -------------------------------------------------------------------------------------
                                     ***Home:***    ***Pager/Cell:***   ***Office:***
  -------------------- ------------- -------------- ------------------- ---------------
  ***Lead:***                                                           

  ***Alternate:***     Adriane       see Executive                      
                       Burton        Team (step 6a)                     
                                     listing                            

  ***Team Members:***  Rhonda        301-899-3820                       301-496-0388
                       Harrison                                         

                                                                        

                                                                        
  -------------------------------------------------------------------------------------

# Other Contact Information

**Key Executives Contact Information (contact in the order listed)**

+----------------------------------------+------------+----------------+
|                                        | **         | ***Contact***  |
|                                        | *Office*** |                |
+----------------------------------------+------------+----------------+
| Jack Jones                             | 30         | (              |
|                                        | 1-496-5703 | H)703-556-6513 |
| > Acting, Chief Information Officer,   |            |                |
| > CIT                                  |            | (              |
|                                        |            | C)301-728-3331 |
+----------------------------------------+------------+----------------+
| Al Whitley                             | 30         |                |
|                                        | 1-496-5704 |                |
| > Deputy Director, CIT                 |            |                |
+----------------------------------------+------------+----------------+
| Kathy Wimsatt                          | 30         | (              |
|                                        | 1-496-0513 | H)301-977-3314 |
| > Executive Officer, CIT               |            |                |
|                                        |            | (              |
|                                        |            | C)301-748-1081 |
+----------------------------------------+------------+----------------+
| Renita Anderson,                       | 30         | (              |
|                                        | 1-594-9432 | H)301-249-9785 |
| > Director, DNST, CIT                  |            |                |
|                                        |            | (              |
|                                        |            | C)301-529-1985 |
+----------------------------------------+------------+----------------+
| Chris Ohlandt,                         | 30         |                |
|                                        | 1-496-6877 |                |
| > Director, DCS                        |            |                |
+----------------------------------------+------------+----------------+
| Jack Vinner                            | 30         |                |
|                                        | 1-435-5292 |                |
| > Acting Director, DECA                |            |                |
+----------------------------------------+------------+----------------+

**Key Contact Information**

+-------------------------------------------+--------------------------+
| ***Agency/Service***                      | ***Contact***            |
+===========================================+==========================+
| NIH Fire/Rescue                           | 911 (Emergency)          |
|                                           |                          |
|                                           | 301-496-5685             |
|                                           | (Non-Emergency)          |
+-------------------------------------------+--------------------------+
| NIH Police                                | 911 (Emergency)          |
|                                           |                          |
|                                           | 301-496-5685             |
|                                           | (Non-Emergency)          |
+-------------------------------------------+--------------------------+
| DPS, Emergency Management Branch          | 301-496-1985             |
+-------------------------------------------+--------------------------+
| Dawn Farr, ISSO                           | 301-402-4449 (O)         |
|                                           |                          |
|                                           | 301-407-2279 (H)         |
|                                           |                          |
|                                           | 301-367-1443 (cell)      |
+-------------------------------------------+--------------------------+
| CDC                                       | 404-639-7810             |
|                                           |                          |
| > Operations                              | 404-639-7500             |
| >                                         |                          |
| > Help Desk                               |                          |
+-------------------------------------------+--------------------------+
| FMS (US Treasury)                         | 202-874-8725             |
|                                           |                          |
| > Network Group                           | 202-874-4357             |
| >                                         |                          |
| > Help Desk                               |                          |
+-------------------------------------------+--------------------------+
| SSA                                       | 410-966-5463             |
|                                           |                          |
| > Control Center                          | 410-965-7777             |
| >                                         |                          |
| > Help Desk                               |                          |
+-------------------------------------------+--------------------------+
| USBank of Minnesota                       | 800-765-9549             |
|                                           |                          |
| > Help Desk                               |                          |
+-------------------------------------------+--------------------------+