Major Program Evaluations Covering FYs 2003-2004

+------+-------------+------------------------------+-----------------+
| **GO | **E         | **DESCRIPTION**              | **COMPLETION    |
| AL** | VALUATION** |                              | DATE**          |
+======+=============+==============================+=================+
| >    | > Service   | Survey overall public        | Annually in     |
|  **S | > S         | satisfaction with service    | September       |
| ERVI | atisfaction |                              |                 |
| CE** | > Survey    |                              |                 |
+------+-------------+------------------------------+-----------------+
|      | > Service   | Assesses the needs,          | Annually        |
|      | >           | expectations and priorities  |                 |
|      | Expectation | of each major SSA client     |                 |
|      | > Survey    | group                        |                 |
+------+-------------+------------------------------+-----------------+
|      | > Internet  | Survey satisfaction related  | Date, subject,  |
|      | > Services  | to new or expanded Internet  | scope and       |
|      | > S         | services made available to   | methodology to  |
|      | atisfaction | the public in FY 2003 or for | be determined   |
|      | > Surveys   | other issues related to      | based on Agency |
|      |             | Internet service delivery    | information     |
|      |             |                              | needs           |
+------+-------------+------------------------------+-----------------+
|      | > Targeted  | Provides baseline            | Completed in FY |
|      | > Notice    | information regarding (a)    | 2003            |
|      | > Surveys   | SSA's most problematic Title |                 |
|      |             | II notices and (b) SSI Award |                 |
|      |             | notices                      |                 |
+------+-------------+------------------------------+-----------------+
|      | > Employer  | Survey employer satisfaction | Annually in     |
|      | > Survey    | with SSA's service           | April           |
+------+-------------+------------------------------+-----------------+
|      | State       | Evaluates the effects of     | Annually in     |
|      | Partnership | demonstration projects to    | September       |
|      | Evaluations | assist states in developing  |                 |
|      |             | integrated employment        |                 |
|      |             | services for disabled        |                 |
|      |             | beneficiaries                |                 |
+------+-------------+------------------------------+-----------------+
|      | Co          | Evaluates the extent to      | FY 2004         |
|      | ngressional | which payments to Employment |                 |
|      | Report on   | Networks under the           |                 |
|      | Adequacy of | Ticket-to-Work program       |                 |
|      | Incentives  | provide sufficient           |                 |
|      | under the   | incentives to ensure that    |                 |
|      | Tic         | beneficiaries with high-cost |                 |
|      | ket-to-Work | needs receive adequate       |                 |
|      | Program     | services.                    |                 |
+------+-------------+------------------------------+-----------------+
| >    | CDR Report  | Report on SSA's progress in  | FY 2003         |
|  **S | to Congress | meeting CDR requirements     |                 |
| TEWA |             | under law and assesses       |                 |
| RDSH |             | effectiveness of CDRs        |                 |
| IP** |             |                              |                 |
+------+-------------+------------------------------+-----------------+
|      | Safeguard   | Reports to IRS on security   | Annually        |
|      | Procedures  | procedures in place for each |                 |
|      | Repo        | SSA system using or storing  |                 |
|      | rt/Activity | IRS data                     |                 |
|      | Report      |                              |                 |
+------+-------------+------------------------------+-----------------+
|      | GISRA       | Reports the status of SSA's  | Annually        |
|      | Report to   | information security program |                 |
|      | OMB         |                              |                 |
+------+-------------+------------------------------+-----------------+
|      | RSDI        | Reviews dollar accuracy of   | Annually        |
|      | Stewardship | payment outlays              |                 |
|      | Review      |                              |                 |
+------+-------------+------------------------------+-----------------+
|      | SSI         | Reviews dollar accuracy of   | Annually        |
|      | Stewardship | payment outlays              |                 |
|      | Review      |                              |                 |
+------+-------------+------------------------------+-----------------+
|      | Enumeration | Reviews enumeration process  | Annually        |
|      | Review      | to determine the quality of  |                 |
|      |             | SSN issuance                 |                 |
+------+-------------+------------------------------+-----------------+
| >    | Public      | Surveys adults age 18 and    | Annually        |
| **SO | Un          | over to assess their         |                 |
| LVEN | derstanding | knowledge of Social Security |                 |
| CY** | Measurement | programs and related issues  |                 |
|      | System      | -- National                  |                 |
|      | Survey      |                              |                 |
+------+-------------+------------------------------+-----------------+
|      | Trustees    | Board of Trustees Report on  | Annually in     |
|      | Report      | the OASDI/HI/SMI Trust Funds | April           |
+------+-------------+------------------------------+-----------------+
|      | Evaluation  | Evaluates the distributional | Ongoing         |
|      | of Changing | impact of changing OASDI and |                 |
|      | Benefit     | SSI benefits                 |                 |
|      | Structures  |                              |                 |
+------+-------------+------------------------------+-----------------+

+------+-------------+------------------------------+-----------------+
| **GO | #           | ### DESCRIPTION              | ###             |
| AL** |  EVALUATION |                              | COMPLETION DATE |
+------+-------------+------------------------------+-----------------+
| > *  | New Hire    | Evaluate why job candidates  | FY 2003         |
| *STA | Study       | select SSA, and why they     |                 |
| FF** |             | choose to stay or to leave   |                 |
|      |             | early in their careers       |                 |
+------+-------------+------------------------------+-----------------+
|      | Compe       | Evaluate use of a claims     | FY 2004         |
|      | tency-Based | representative assessment    |                 |
|      | Hiring      | tool in the hiring process   |                 |
|      |             | with a pilot to run through  |                 |
|      |             | September 2003 and an        |                 |
|      |             | evaluation in January 2004   |                 |
+------+-------------+------------------------------+-----------------+