##### Element Performance Inspection (EPI) Data Collection Tool

**2.1.4 Availability (Manuals) (AW)**

# 

# ELEMENT SUMMARY INFORMATION

**Purpose of this Element** (certificate holder's responsibility):

+-----------------------------------------------------------------------+
| -   To ensure that current manuals are available.                     |
+-----------------------------------------------------------------------+

**Objective** (FAA oversight):

+-----------------------------------------------------------------------+
| -   To determine the effectiveness of the certificate holder\'s       |
|     procedures in meeting the desired output of the process.          |
|                                                                       |
| -   To determine if the certificate holder follows its procedures,    |
|     controls, process measurements, and interfaces for the            |
|     Availability (Manuals) process.                                   |
|                                                                       |
| -   To determine if there were any changes in the personnel           |
|     identified by the certificate holder as having responsibility     |
|     and/or authority for the Availability (Manuals) process.          |
+-----------------------------------------------------------------------+

**Specific Instructions**:

+-----------------------------------------------------------------------+
| -   The inspector should accomplish a review of the air carrier\'s    |
|     manual(s) availability policies and procedures. The inspector     |
|     will determine the air carrier has furnished copies of the        |
|     manual(s) to appropriate ground operations, maintenance           |
|     personnel, crewmembers, and representatives of the Administrator. |
|     Each person to whom a manual or sections of the manual are        |
|     furnished will have the manual, or appropriate parts of it,       |
|     accessible when performing assigned duties.                       |
+-----------------------------------------------------------------------+

**Related EPIs**:

+-----------------------------------------------------------------------+
| -                                                                     |
+-----------------------------------------------------------------------+

# 

# SUPPLEMENTAL INFORMATION

**Specific Regulatory Requirements (SRRs)**:

+-----------------------------------------------------------------------+
| -   SRRs:                                                             |
+=======================================================================+
| > 121.135(a)(1)                                                       |
| >                                                                     |
| > 121.135(b)(1)                                                       |
| >                                                                     |
| > 121.135(b)(2)                                                       |
| >                                                                     |
| > 121.135(b)(3)                                                       |
| >                                                                     |
| > 121.137(a)                                                          |
| >                                                                     |
| > 121.137(a)(1)                                                       |
| >                                                                     |
| > 121.137(b)                                                          |
+-----------------------------------------------------------------------+

**Related CFRs & FAA Policy/Guidance**:

+-----------------------------------------------------------------------+
| -   Related CFRs:                                                     |
+=======================================================================+
| > Intentionally left blank                                            |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| -   FAA Policy/Guidance:                                              |
+=======================================================================+
| > FAA Order 8900.1, Vol 3, Ch 32, Sec 11                              |
| >                                                                     |
| > FAA Order 8900.1, Vol 3, Ch 32, Sec 2                               |
+-----------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
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+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
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+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the information listed in the Supplemental Information     |
| \ | section of this DCT.                                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures,            |
| \ | instructions, and information for the Availability (Manuals)      |
| . | process.                                                          |
+---+-------------------------------------------------------------------+
| 3 | Review the last accomplished safety attribute inspection (SAI)    |
| \ | for this element with emphasis on the controls, process           |
| . | measurements, and interface attribute section responses.          |
+---+-------------------------------------------------------------------+
| 4 | Observe the certificate holder\'s Availability (Manuals) process  |
| \ | to gain an understanding of the procedures, instructions, and     |
| . | information.                                                      |
+---+-------------------------------------------------------------------+
| 5 | Discuss the Availability (Manuals) process with the personnel     |
| \ | (other than management) who perform the duties and                |
| . | responsibilities required by the process.                         |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Determine whether the following performance measures |           |
| \ | were met:                                            |           |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder ensure that the manual,  | Yes       |
| . | or parts of the manual, are furnished to its         |           |
| 1 | appropriate ground operations and maintenance        | No,       |
| . | personnel? **     **                                 | Explain   |
|   |                                                      |           |
|   | *Related Performance JTIs:*                          |           |
|   |                                                      |           |
|   | 1\. Check at the air carrier specified location that |           |
|   | the manual(s) or appropriate parts of the manual     |           |
|   | required by 121.133 are accessible to appropriate    |           |
|   | ground operations personnel when performing their    |           |
|   | assigned duties in accordance with the Certificate   |           |
|   | Holder\'s design.                                    |           |
|   |                                                      |           |
|   | *Sources:* 121.135(a)(1); 121.137(a)(1); 121.137(b)  |           |
|   |                                                      |           |
|   | 2\. Check at the air carrier specified location that |           |
|   | the manual(s) or appropriate parts of the manual     |           |
|   | required by 121.133 are accessible to appropriate    |           |
|   | maintenance personnel when performing their assigned |           |
|   | duties in accordance with the Certificate Holder\'s  |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* 121.135(a)(1); 121.137(a)(1); 121.137(b)  |           |
|   |                                                      |           |
|   | 3\. Check at the air carrier specified location that |           |
|   | the manual(s) or appropriate parts of the manual     |           |
|   | required by 121.133 are furnished to Representatives |           |
|   | of the Administrator assigned to it in accordance    |           |
|   | with the Certificate Holder\'s design.               |           |
|   |                                                      |           |
|   | *Sources:* 121.135(a)(1); 121.137(a)(3)              |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder ensure that personnel    | Yes       |
| . | have the manual, or appropriate parts of the manual, |           |
| 2 | accessible when performing their duties? **     **   | No,       |
| . |                                                      | Explain   |
|   | *Related Performance JTIs:*                          |           |
|   |                                                      |           |
|   | 1\. Check at the air carrier specified location that |           |
|   | the manual(s) or appropriate parts of the manual     |           |
|   | required by 121.133 are accessible to appropriate    |           |
|   | ground operations personnel when performing their    |           |
|   | assigned duties in accordance with the Certificate   |           |
|   | Holder\'s design.                                    |           |
|   |                                                      |           |
|   | *Sources:* 121.135(a)(1); 121.137(a)(1); 121.137(b)  |           |
|   |                                                      |           |
|   | 2\. Check at the air carrier specified location that |           |
|   | the manual(s) or appropriate parts of the manual     |           |
|   | required by 121.133 are accessible to appropriate    |           |
|   | maintenance personnel when performing their assigned |           |
|   | duties in accordance with the Certificate Holder\'s  |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* 121.135(a)(1); 121.137(a)(1); 121.137(b)  |           |
|   |                                                      |           |
|   | 3\. Check at the outsource provider that the         |           |
|   | manual(s) or appropriate parts of the manual, are    |           |
|   | available to maintenance personnel when performing   |           |
|   | their assigned duties in accordance with the         |           |
|   | Certificate Holder\'s design.                        |           |
|   |                                                      |           |
|   | *Sources:* 121.135(a)(1); 121.137(b)                 |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder ensure that each person  | Yes       |
| . | furnished with a manual, or appropriate parts of the |           |
| 3 | manual, are also furnished the changes and additions | No,       |
| . | to the manual? **     **                             | Explain   |
+---+------------------------------------------------------+-----------+
| 2 | Were the certificate holder\'s policies, procedures, | Yes       |
| \ | instructions, and information for the Availability   |           |
| . | (Manuals) process followed? **     **                | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 3 | Were the Availability (Manuals) process controls     | Yes       |
| \ | followed? **     **                                  |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 4 | Did the records for the Availability (Manuals)       | Yes       |
| \ | process comply with the instructions provided by the |           |
| . | certificate holder? **     **                        | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 5 | Were the process measurements for the Availability   | Yes       |
| \ | (Manuals) process effective in identifying problems  |           |
| . | or potential problems and providing corrective       | No,       |
|   | action for them? **     **                           | Explain   |
|   |                                                      |           |
|   | *Related Performance JTIs:*                          |           |
|   |                                                      |           |
|   | 1\. Check at the air carrier specified location that |           |
|   | the manual(s) or appropriate parts of the manual     |           |
|   | required by 121.133 are accessible to appropriate    |           |
|   | ground operations personnel when performing their    |           |
|   | assigned duties in accordance with the Certificate   |           |
|   | Holder\'s design.                                    |           |
|   |                                                      |           |
|   | *Sources:* 121.135(a)(1); 121.137(a)(1); 121.137(b)  |           |
|   |                                                      |           |
|   | 2\. Check at the air carrier specified location that |           |
|   | the manual(s) or appropriate parts of the manual     |           |
|   | required by 121.133 are accessible to appropriate    |           |
|   | maintenance personnel when performing their assigned |           |
|   | duties in accordance with the Certificate Holder\'s  |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* 121.135(a)(1); 121.137(a)(1); 121.137(b)  |           |
|   |                                                      |           |
|   | 3\. Check at the air carrier specified location that |           |
|   | the manual(s) or appropriate parts of the manual     |           |
|   | required by 121.133 are furnished to Representatives |           |
|   | of the Administrator assigned to it in accordance    |           |
|   | with the Certificate Holder\'s design.               |           |
|   |                                                      |           |
|   | *Sources:* 121.135(a)(1); 121.137(a)(3)              |           |
|   |                                                      |           |
|   | 4\. Check at the outsource provider that the         |           |
|   | manual(s) or appropriate parts of the manual, are    |           |
|   | available to maintenance personnel when performing   |           |
|   | their assigned duties in accordance with the         |           |
|   | Certificate Holder\'s design.                        |           |
|   |                                                      |           |
|   | *Sources:* 121.135(a)(1); 121.137(b)                 |           |
+---+------------------------------------------------------+-----------+
| 6 | Did personnel properly handle the associated         | Yes       |
| \ | interfaces by complying with other written policies, |           |
| . | procedures, instructions, and information that are   | No,       |
|   | related to this element? **     **                   | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| E |                                                                   |
| P |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 1 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| P |                                                                   |
| e |                                                                   |
| r |                                                                   |
| f |                                                                   |
| o |                                                                   |
| r |                                                                   |
| m |                                                                   |
| a |                                                                   |
| n |                                                                   |
| c |                                                                   |
| e |                                                                   |
|   |                                                                   |
| O |                                                                   |
| b |                                                                   |
| s |                                                                   |
| e |                                                                   |
| r |                                                                   |
| v |                                                                   |
| a |                                                                   |
| b |                                                                   |
| l |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Personnel.                                                        |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Tools and Equipment.                                              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Technical Data.                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Procedures, policies or instructions or information.              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Materials.                                                        |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Facilities.                                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Controls.                                                         |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Process Measures.                                                 |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 9 | Interfaces.                                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Desired Outcome.                                                  |
| 0 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Other.                                                            |
| 1 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| E |                                                                   |
| P |                                                                   |
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| e |                                                                   |
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| n |                                                                   |
| 2 |                                                                   |
|   |                                                                   |
| - |                                                                   |
| M |                                                                   |
| a |                                                                   |
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| e |                                                                   |
| m |                                                                   |
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| n |                                                                   |
| t |                                                                   |
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| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
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| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
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| & |                                                                   |
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| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
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| r |                                                                   |
| i |                                                                   |
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| b |                                                                   |
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| s |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
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| j |                                                                   |
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| c |                                                                   |
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| s |                                                                   |
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| h |                                                                   |
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| s |                                                                   |
| s |                                                                   |
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| n |                                                                   |
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| d |                                                                   |
| d |                                                                   |
| r |                                                                   |
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| s |                                                                   |
| s |                                                                   |
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| m |                                                                   |
| a |                                                                   |
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| h |                                                                   |
| t |                                                                   |
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| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
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| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
| . |                                                                   |
| ) |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
|   | NOTE: If no personnel or major program changes (as defined by the |
|   | principal inspector (PI)) affecting the responsibility or         |
|   | authority attributes for this element have occurred since the     |
|   | last SAI and/or EPI was accomplished, then do not perform tasks   |
|   | 3-6, below. Answer questions 1 and 2, below, and provide the      |
|   | name/title.                                                       |
+---+-------------------------------------------------------------------+
| 1 | Identify the person who has overall responsibility for the        |
| \ | Availability (Manuals) process.                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Identify the person who has overall authority for the             |
| \ | Availability (Manuals) process.                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the duties and responsibilities for those who manage the   |
| \ | Availability (Manuals) process.                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Review the appropriate organizational chart.                      |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Discuss the Availability (Manuals) process with the management    |
| \ | personnel identified in tasks 1 and 2.                            |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Evaluate the qualifications and work experience of the management |
| \ | personnel identified in tasks 1 and 2.                            |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a clearly identified person who is          | Yes       |
| \ | responsible for the quality of the Availability      |           |
| . | (Manuals) process? **     **                         | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 2 | Is there a clearly identified person who has         | Yes       |
| \ | authority to establish and modify the certificate    |           |
| . | holder\'s policies, procedures, instructions, and    | No,       |
|   | information for the Availability (Manuals) process?  | Explain   |
|   | **     **                                            |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 3 | Does the responsible person know that he/she has     | Yes       |
| \ | responsibility for the Availability (Manuals)        |           |
| . | process? **     **                                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 4 | Does the person with authority know that he/she has  | Yes       |
| \ | authority for the Availability (Manuals) process?    |           |
| . | **     **                                            | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 5 | Does the person with responsibility for the          | Yes       |
| \ | Availability (Manuals) process meet the              |           |
| . | qualification standards? **     **                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 6 | Does the person with authority to establish and      | Yes       |
| \ | modify the Availability (Manuals) process meet the   |           |
| . | qualification standards? **     **                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 7 | Does the person with responsibility understand the   | Yes       |
| \ | controls, process measurements, and interfaces       |           |
| . | associated with the Availability (Manuals) process?  | No,       |
|   | **     **                                            | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 8 | Does the person with authority understand the        | Yes       |
| \ | controls, process measurements, and interfaces       |           |
| . | associated with the Availability (Manuals) process?  | No,       |
|   | **     **                                            | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 9 | Does the responsible person know who has authority   | Yes       |
| \ | to establish and modify the Availability (Manuals)   |           |
| . | process? **     **                                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 1 | Does the individual with authority know who has the  | Yes       |
| 0 | responsibility for the Availability (Manuals)        |           |
| \ | process? **     **                                   | No,       |
| . |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| E |                                                                   |
| P |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 2 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| M |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
|   |                                                                   |
| R |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| & |                                                                   |
|   |                                                                   |
| A |                                                                   |
| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
| r |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| O |                                                                   |
| b |                                                                   |
| s |                                                                   |
| e |                                                                   |
| r |                                                                   |
| v |                                                                   |
| a |                                                                   |
| b |                                                                   |
| l |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Assignment of responsibility.                                     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Assignment of authority.                                          |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Does not understand procedures, policies or instructions and      |
| \ | information.                                                      |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Does not understand controls.                                     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Does not understand process measurements.                         |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Does not understand interfaces.                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Span of control.                                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Position vacant.                                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 9 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+