What Is Your Security IQ?

Handouts

# [list of handouts]{.underline}

**Handout \# 1**: What Is In Your Wallet

**Handout \# 2:** Identity Theft -- Real Life Scenarios

**Handout \# 3:** Tips -- Keep Your Identity Your Own

**Handout \# 4:** Steps To Protect Your Privacy

**Handout \# 5:** Fact Sheet \# 1: Privacy Survival Guide -- How To Take
Control of Your Personal Information

Handout #6: Requests for Information from the Federal Parent Locator
Service

**Handout \# 7:** Case Scenario Exercise

**Handout \# 8:** Password Checklist

**Handout \# 9:** Computer Security Checklist

**Handout \# 10:** Physical Security Checklist

**Handout \# 11:** Action Plan

# [What Is In Your Wallet?]{.underline}

+-----------------------------------+-----------------------------------+
| #### Wallet Contents              | **[Wallet Contents]{.underline}** |
|                                   |                                   |
| #### (From Memory)                | **[(Actual)]{.underline}**        |
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# Identity theft -- real life scenarios

1.  California: A woman pleaded guilty to federal charges of using a
    stolen Social Security number (SSN) to obtain thousands of dollars
    in credit and then filing bankruptcy in the name of her victim.

2.  California: A man was indicted on federal charges for opening bank
    accounts with stolen identification cards and depositing checks
    stolen in the mail.

3.  Florida: A defendant was indicted on bank fraud charges for
    obtaining names, addresses, and SSNs from a web site and using the
    data to apply for a series of car loans over the Internet.

4.  Florida: A woman was indicted on federal charges for obtaining a
    fraudulent driver's license in the name of the victim. The women
    used the license to withdraw more than \$13,000 from the victim's
    bank account, obtain store credit cards, and charge thousands of
    dollars on those cards.

5.  Kansas: A defendant pled guilty for a scheme involving used cars.
    The defendant used false ID to obtain additional fraudulent car
    titles.

6.  Texas: A woman realized someone had stolen her identity when she
    discovered her name on a \$48,000 mortgage for a house 550 miles
    away. The women, a 22-year-old high school English teacher living
    with her parents, had never even been to Mt. Pleasant, Texas, where
    the ranch house was purchased in her name.

7.  One victim, whose wallet was stolen, reports that the imposter used
    her SSN to obtained a driver's license in her name. The imposter
    opened credit card accounts, purchased furniture, bought cars, and
    even obtained welfare benefits under her name. The imposter was
    arrested twice for driving under the influence (DUI) with the
    fraudulent license. The identity theft victim had to go to court and
    provide fingerprints to prove that she was not the accused driver.

8.  A woman's wallet was stolen during a security check at the airport.
    Within four hours, the thief had charged \$10,000 using stolen
    credit cards. That same day, the thief used the victim's name to
    enter the hospital to give birth. The hospital bills and the
    mother's name listed on the child's birth certificate bear the
    victim's name.

# TIPS -- KEEP Your IDENTITY YOUR OWN 

Some tips for preventing identity theft from the Privacy Rights
Clearinghouse (www.privacyrights.org):

1.  Buy a shredder. Shred all mail, correspondence -- anything with any
    identifying information.

2.  Carry your Social Security card, birth certificate, or passport only
    when you know you\'ll need them. Don\'t carry extra credit cards.

3.  Remove your name from the marketing lists of credit reporting
    bureaus: Equifax, Experian and Trans Union. (See Handout \# 4: Steps
    to Protect Your Privacy)

4.  Contact the Direct Marketing Association\'s Mail Preference Service
    (P.O. Box 9008, Farmingdale, N.Y. 11735) and the Telephone
    Preference Service (P.O. Box 9014, Farmingdale, N.Y. 11735) to
    request to have your name deleted from marketers\' customer lists.

5.  Contact the telephone company to remove your name from phone books
    and reverse directories.

6.  Install a locked mailbox at your home to foil thieves, or rent a
    post office box.

7.  When ordering new checks, pick them up at the bank instead of having
    them sent to your home.

8.  When paying your bills, don\'t mail them by leaving the envelopes in
    your mailbox for the postal carrier to pick up. If stolen, checks
    can be altered and cashed.

9.  Reduce the number of credit cards you carry. Reduce credit card use.

10. Keep a list of your credit cards, account numbers, expiration dates
    and telephone numbers of customer service departments in a safe
    place so you can find them quickly if cards are stolen.

11. Never give your credit card number or other personal information
    over the phone unless you have a trusted business relationship with
    the company and you have placed the call.

12. Order your credit report once a year from each of the three credit
    bureaus to check for inaccuracies or fraudulent use of your
    accounts.

13. Always take credit card receipts with you. Mutilate them before
    tossing them in the trash at home.

14. Watch the mail when you expect a new or reissued credit card.
    Contact the issuer immediately if the card doesn\'t arrive.

# Steps To Protect Your Privacy

**[Phone, Mail and Email Contacts]{.underline}**

+----------------+---+------------------+---+---------------------+---+-----------+
| **Who to       |   | **For**          |   | **Address**         |   | **Phone   |
| contact**      |   |                  |   |                     |   | Number**  |
+================+===+==================+===+=====================+===+===========+
| Equifax        |   | Copy of your     |   | Equifax Options     |   | 1-800     |
|                |   | credit report    |   |                     |   | -685-1111 |
|                |   |                  |   | Equifax Marketing   |   |           |
|                |   |                  |   | Decision            |   |           |
|                |   |                  |   |                     |   |           |
|                |   |                  |   | Systems Inc.        |   |           |
|                |   |                  |   |                     |   |           |
|                |   |                  |   | P.O. Box 740123     |   |           |
|                |   |                  |   |                     |   |           |
|                |   |                  |   | Atlanta, Ga.        |   |           |
|                |   |                  |   | 30374-0123          |   |           |
+----------------+---+------------------+---+---------------------+---+-----------+
| Experian       |   | Copy of your     |   | Experian National   |   | 1-888     |
| (formerly TRW) |   | credit report    |   | Consumer Assistance |   | -397-3742 |
|                |   |                  |   | Center              |   |           |
|                |   |                  |   |                     |   |           |
|                |   |                  |   | P.O. Box 2104,      |   |           |
|                |   |                  |   |                     |   |           |
|                |   |                  |   | Allen, Texas        |   |           |
|                |   |                  |   | 75013-2104          |   |           |
+----------------+---+------------------+---+---------------------+---+-----------+
| Trans Union    |   | Copy of your     |   | Trans Union         |   | 1-800     |
|                |   | credit report    |   |                     |   | -888-4213 |
|                |   |                  |   | 555 West Adams St.  |   |           |
|                |   |                  |   |                     |   |           |
|                |   |                  |   | 8^th^ Floor         |   |           |
|                |   |                  |   |                     |   |           |
|                |   |                  |   | Chicago, Ill. 60661 |   |           |
+----------------+---+------------------+---+---------------------+---+-----------+
| Equifax        |   | Stop receiving   |   |                     |   | 1-888     |
|                |   | unsolicited      |   |                     |   | -567-8688 |
|                |   | "preapproved"    |   |                     |   |           |
|                |   | credit card      |   |                     |   |           |
|                |   | offers           |   |                     |   |           |
+----------------+---+------------------+---+---------------------+---+-----------+
| Experian       |   | Stop receiving   |   |                     |   | 1-800     |
| (formerly TRW) |   | unsolicited      |   |                     |   | -353-0809 |
|                |   | "pre-approved"   |   |                     |   |           |
|                |   | credit card      |   |                     |   |           |
|                |   | offers           |   |                     |   |           |
+----------------+---+------------------+---+---------------------+---+-----------+
| Trans Union    |   | Stop receiving   |   |                     |   | 1-800     |
|                |   | unsolicited      |   |                     |   | -680-7293 |
|                |   | "pre-approved"   |   |                     |   |           |
|                |   | credit card      |   |                     |   |           |
|                |   | offers           |   |                     |   |           |
+----------------+---+------------------+---+---------------------+---+-----------+
| Cookies        |   | Instructions for |   | <http://www.junkb   |   |           |
|                |   | ensuring that    |   | usters.com/ht/en/co |   |           |
|                |   | the Internet     |   | okies.html#disable> |   |           |
|                |   | sites do not hit |   |                     |   |           |
|                |   | you with         |   |                     |   |           |
|                |   | targeted ads     |   |                     |   |           |
+----------------+---+------------------+---+---------------------+---+-----------+
| FTC Web Site   |   | Links to all 50  |   | <http://www.        |   |           |
|                |   | Department of    |   | ftc.gov/privacy/pro |   |           |
|                |   | Motor Vehicles   |   | tect.htm#Department |   |           |
|                |   | (DMV) offices    |   | _of_Motor_Vehicles> |   |           |
|                |   | for policies on  |   |                     |   |           |
|                |   | whether your     |   |                     |   |           |
|                |   | state sells DMV  |   |                     |   |           |
|                |   | data             |   |                     |   |           |
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+----------------+---+------------------+---+---------------------+---+-----------+
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+----------------+---+------------------+---+---------------------+---+-----------+
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|                | u |                  |   |                     |   |           |
|                | r |                  |   |                     |   |           |
|                | e |                  |   |                     |   |           |
+----------------+---+------------------+---+---------------------+---+-----------+
| Privacy        | I |                  | w |                     |   |           |
| International  | n |                  | w |                     |   |           |
|                | t |                  | w |                     |   |           |
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|                | y |                  |   |                     |   |           |
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|                | i |                  |   |                     |   |           |
|                | o |                  |   |                     |   |           |
|                | n |                  |   |                     |   |           |
|                | s |                  |   |                     |   |           |
+----------------+---+------------------+---+---------------------+---+-----------+
| Computer       | T |                  | [ |                     |   |           |
| Professionals  | o |                  | w |                     |   |           |
| for Social     | r |                  | w |                     |   |           |
| Responsibility | e |                  | w |                     |   |           |
|                | v |                  | . |                     |   |           |
| Privacy Rights | i |                  | c |                     |   |           |
| Clearinghouse  | e |                  | p |                     |   |           |
|                | w |                  | s |                     |   |           |
|                | t |                  | r |                     |   |           |
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+----------------+---+------------------+---+---------------------+---+-----------+

# Fact Sheet \# 1: Privacy Survival Guide - How to Take Control of Your Personal Information 

**Privacy Rights Clearinghouse**\
1717 Kettner Ave. Suite 105\
San Diego, CA 92101\
Voice: (619) 298-3396\
Fax: (619) 298-5681\
E-mail: <prc@privacyrights.org>\
**http://www.privacyrights.org**

Every day most of us give away information about ourselves \-- sometimes
knowingly and other times when we do not even realize it. You are your
best privacy protector. It pays to:

**\* Be Aware \* Be Assertive \* Be an Advocate**

**Be aware** of how and when you give out personal information. Find out
what information about you is stored in major industry and
[**government**](http://www.privacyrights.org/fs/fs11-pub.htm)
databases.

1.  Find out what is in your [**credit
    report**](http://www.privacyrights.org/fs/fs6-crdt.htm). The
    information in your report can determine if you get a loan,
    coverage. It is available to credit grantors, employers, landlords
    and insurers\--in fact, anyone with a \"legitimate business need.\"
    To protect yourself from being harmed by incorrect information,
    order your credit report once a year and make sure it is accurate
    (see Steps to Protect Your Privacy Handout).

2.  Find out if information about your [**medical
    history**](http://www.privacyrights.org/fs/fs8-med.htm) is stored in
    the insurance industry database, the [Medical Information Bureau
    (MIB)](http://www.mib.com/). You may receive a copy (\$8.50) of your
    MIB report by writing or calling: Medical Information Bureau, P.O.
    Box 105, Essex Station, Boston, MA 02112. (617) 426-3660. The MIB
    website can be found at [www.mib.com](http://www.mib.com/).\
    The report is free if you have received a letter from an insurance
    company stating they used MIB information to make a decision about
    you. In California and many other states, you also have a right to
    see the medical records held by your doctor and other health
    providers.

3.  Order a copy of your [Social
    Security](http://www.privacyrights.org/fs/fs10-ssn.htm) Earnings and
    Benefits Statement at least once every three years \-- every year if
    you\'re a victim of SSN fraud. Call (800) 772-1213. Web site:
    [www.ssa.gov](http://www.ssa.gov/)

4.  For a copy of your driving record, visit the nearest office of the
    Department of Motor Vehicles (DMV). Bring your driver\'s license or
    ID card. In general, you have a right to most government records
    about you. Some of your personal information held by government
    agencies may be public record, accessible to anyone. For the web
    sites of DMVs, go to
    [www.aamva.org/hotlinks.html](http://www.aamva.org/hotlinks.html).

5.  Look for ways to \"opt out\" of mailing lists to reduce [\"junk\"
    mail](http://www.privacyrights.org/fs/fs4-junk.htm). Many mail order
    firms, magazines and credit card companies now provide a box to
    check if you do not want your name, address and shopping habits sold
    to other companies.

6.  Participate in the [Direct Marketing
    Association](http://www.the-dma.org/)\'s Mail Preference Service
    (MPS). When you send your name and address to MPS, you are added to
    a list of people who do not want to receive mail from the major
    nationwide catalog and marketing companies. The MPS does not stop
    all junk mail. For other types of unwanted mail, deal with each
    mailer directly.

-   Mail Preference Service, P.O. Box 9008, Farmingdale, NY 11735- 9008

> In general, be aware that when you provide your name, address, phone
> number and other personal information, your name could end up on
> mailing lists. The following activities often result in unsolicited
> mail and telemarketing calls:

-   Filling out warranty and product registration cards. Give only your
    name, address, and product serial number.

-   Joining or donating money to clubs, organizations, charities. Tell
    them in writing not to sell or exchange your name with other groups.

-   Subscribing to magazines, book clubs and music/CD clubs. Tell them
    not to sell your name.

-   Listing your phone number and address in the phone book. Keep your
    information unlisted.

> Also, be aware that when you make any major lifestyle
> change\--marriage, birth, home sale, move, divorce\--a government
> agency records the event. Many files are open to the public and are
> used by marketers to compile lists. Though you generally cannot make
> public records private, you can write to companies that have put you
> on a mailing list and ask to be deleted.

7.  To get your name off mailing lists for pre-approved offers of
    credit, notify the credit bureaus at the following number: (888)
    5OPTOUT or (888) 567-8688. Your one call is shared with all three
    credit bureaus.

8.  Avoid entering sweepstakes and other contests if you want to stay
    off mailing and
    [telemarketing](http://www.privacyrights.org/fs/fs5-tmkt.htm) lists
    aimed at \"opportunity seekers,\" impolitely called \"sucker
    lists.\" The purpose of such contests is to compile names and
    addresses that can be used for other solicitations, such as
    fundraising or catalog offers. Be aware that some contests and
    special offers are scams, especially those that ask you for money up
    front or that offer get-rich-quick schemes.

9.  To reduce calls from **telemarketers**, send your name, address and
    phone number to the [Direct Marketing
    Association](http://www.the-dma.org/)\'s Telephone Preference
    Service.

-   Telephone Preference Service, P.O. Box 9014, Farmingdale, NY
    11735-9014

> Also, tell telemarketers that you want to be put on their \"do not
> call list.\" A federal law requires them to heed your request. Another
> way to reduce unwanted phone calls is to screen them with an answering
> machine.

10. Be especially protective of your [**Social Security
    number**](http://www.privacyrights.org/fs/fs10-ssn.htm) (SSN). Only
    give it out when you know it is required (tax forms, employment
    records, most banking, stock and property transactions). If the SSN
    is requested by a government agency, look for the Privacy Act
    notice. This will tell you if your SSN is required, what will be
    done with it, and what happens if you refuse to provide it.

> There is no law that prevents businesses from requesting your Social
> Security number. Unfortunately, your credit report, bank account and
> other financial records are usually linked to your SSN. So if your SSN
> falls into the hands of the wrong person, you could be the victim of
> credit card or banking fraud, also known as [identity
> theft](http://www.privacyrights.org/fs/fs17-it.htm). Ask if you can
> use an alternate number. You may need to be assertive and persistent.
>
> Do not have your Social Security number printed on your checks. It is
> too easily available to persons who may want to fraudulently gain
> access to your bank and credit card accounts.

11. Pay attention to possible information gathering at checkout. Laws
    can limit what can be requested when you pay by check and credit
    card. [Merchants](http://www.privacyrights.org/fs/fs15-mt.htm)
    cannot write your credit card number on your check. And when you pay
    by credit card, merchants cannot write or record personal
    information like address and phone number on the transaction slip or
    any other form associated with the purchase unless that information
    is needed for certain situations, like delivering the product to
    your home.

> Think twice before joining a \"buyer\'s club\" or using a debit,
> credit or check- cashing card when paying for groceries. When the card
> is \"swiped\" through the card reader at the checkstand, your name and
> address can be linked to the list of the purchases that is created
> when your groceries are \"read\" by the price scanner. If you do not
> want a database of your shopping habits compiled, you can choose not
> to join the buyer\'s club, or you can pay cash. (Not every such system
> keeps a detailed record of purchases. Be sure to ask.)
>
> A growing number of retailers compile databases of their customers in
> order to alert them to sales and special offers. Ask if the records
> are made available outside the company. Choose not to participate if
> you are concerned about the use of your records.

12. Avoid calling 800, 888 and 900 numbers unless you already have a
    relationship with the company (like your favorite catalog company).
    When calling 800, 888 and 900 numbers, your phone number can be
    recorded by a system called Automatic Number Identification (ANI)
    and then sold to marketers for mail and phone solicitations. (The
    Federal Communications Commission requires companies to get your
    consent before selling your phone number.)

13. Be careful what you say on [cordless and cellular
    telephones](http://www.privacyrights.org/fs/fs2-wire.htm)**.** When
    you talk on a \"wireless\" phone, you are actually transmitting a
    radio signal. Even though it is illegal, your conversations can be
    picked up on radio scanners. Do not reveal your credit card number,
    bank account number or any other sensitive information. Newer model
    \"digital\" systems are less vulnerable to eavesdropping. But they
    are not yet widely in use and generally cost more.

14. If your state has [Caller
    ID](http://www.privacyrights.org/fs/fs19-cid.htm), order Complete
    Blocking to automatically prevent your phone number from being
    transmitted on every call you make. (Called \"Per Line\" Blocking in
    some states.) If you have \"Selective Blocking\" (\"Per Call
    Blocking\"), remember to use \*67 to block your number.

15. If you are concerned about releasing your home address, rent a post
    office box or a commercial mailbox. For telephone privacy, get an
    unlisted number.

16. Shield your hand when you use a bank ATM machine or make a long
    distance call at a public phone. Don\'t let others see your PIN
    numbers. Memorize your PIN numbers so you do not have to carry them
    in your wallet. Avoid using common PIN numbers like Social Security
    number digits, birth date, and family members\' names.

17. Read the fine print on applications and order forms. You may be
    given additional privacy protection (or have your privacy taken
    away) in almost unreadable text.

18. If you are an Internet user, do not send sensitive personal
    information (phone number, password, address, credit card number,
    SSN) by chat lines, email, forum postings, or in your online
    biography.  Assume your communications are not private unless
    encrypted.

19. **Be assertive** when asked for information you do not feel is
    necessary.

20. Tell businesses and organizations which have access to your name,
    address and phone number that you do not want your information
    shared, rented or otherwise released. Be sure to tell charities,
    mail order companies, magazines to which you subscribe, credit card
    companies, credit bureaus, banks, churches and clubs. Legally, most
    businesses do not have to keep your information confidential, but
    many will be willing to honor your request.

21. When you are told you must provide information, be sure to verify
    the request, especially if you are asked to release sensitive
    information like your Social Security number.

-   Ask if the information is required or voluntary. Give only the
    minimum information.

-   Question the need and purpose for the information. Ask how it will
    be used.

-   Ask if there is a written policy regarding the request for
    information. Ask to see it.

-   Find out who has access to the information and how it will be
    protected from unauthorized access. Ask if the information will be
    available to third parties.

-   Ask when and how the records will be discarded once they are no
    longer needed.

-   If you are not satisfied with how your information is handled, take
    your business elsewhere.

-   If you are dealing with a government agency and are concerned about
    its use of your personal information, contact your city council
    member, state legislator, or
    [Congressperson](http://thomas.loc.gov/) and voice your concern.

**Be an advocate** for your privacy rights.

The increasing sophistication of computers and telecommunications
networks has brought consumers many conveniences. But advanced
technologies pose serious threats to privacy.

Many people believe privacy protection in the United States is
inadequate. A recent Harris Poll shows 90% of Americans are concerned
about threats to personal privacy. And four in five believe consumers
have lost control over how their personal information is used.

If you want your views known, you must join the debate. Tell companies
you do business with that you want strong privacy protection for your
personal information. Write to your local, state and federal legislators
and let them know that you want more control over the use of your
personal information. In short, be an advocate.

**For More Information**

Additional information on subjects discussed in this guide can be found
in the PRC\'s fact sheets. They are available on our web site, along
with transcripts of our legislative testimony and speeches, and links to
many other privacy-related web sites. Visit our web site at
[www.privacyrights.org](http://www.privacyrights.org/). Our e-mail
address is: <prc@privacyrights.org>.

# Requests for Information from the Federal Parent Locator Service

The Federal Office of Child Support Enforcement operates the Federal
Parent Locator Service (FPLS) that includes the National Directory of
New Hires (NDNH) and the Federal Case Registry of Child Support Orders
(FCR). The NDNH database contains new hire information on employees,
quarterly wage data on employees, and information on unemployment
compensation benefits. The FCR database contains information on all
individuals subject to a child support order established or modified
after October 1, 1998 and information on all individuals involved in
cases where the state is providing child support services pursuant to
title IV-D of the Social Security Act (the Act), whether or not an order
has been established. The FCR contains information with respect to each
case and order maintained by the state child support agencies in their
state case registries. The purposes for which information in the FPLS
may be requested are specified in section 453 and section 463 of the
Act.

Requests for Information for Child Support Purposes:

+-----------------------+-----------------------+-----------------------+
| **Who May Request**   | **Why**               | **Information         |
|                       |                       | Available**           |
+-----------------------+-----------------------+-----------------------+
| Agent/attorney of a   | Establish parentage,  | Information           |
| state with            | establish the amount  | (including SSN,       |
| authority/duty under  | of, modify or enforce | address, and the      |
| the state IV-D plan   | a support obligation. | name, address and     |
| approved by OCSE to   | (§453(a)(2))          | federal employer      |
| collect child         |                       | identification number |
| support. (§453(c)(1)) |                       | of employer) on, or   |
|                       |                       | facilitating the      |
| Court with authority  |                       | discovery of, the     |
| to issue an order for |                       | location of any       |
| child support, or to  |                       | individual:           |
| serve as the          |                       |                       |
| initiating court in   |                       | -   who is under an   |
| an action to seek a   |                       |     obligation to pay |
| child support order,  |                       |     child support,    |
| or any agent of such  |                       |                       |
| a court. (§           |                       | -   against whom a    |
| 453(c)(2))            |                       |     child support     |
|                       |                       |     obligation is     |
| Resident parent,      |                       |     sought,           |
| legal guardian,       |                       |                       |
| attorney or agent of  |                       | -   to whom a child   |
| a child not receiving |                       |     support           |
| title IV-A benefits.  |                       |     obligation is     |
|                       |                       |     owed, or          |
| (§ 453(c)(3))         |                       |                       |
|                       |                       | -   who has or may    |
|                       |                       |     have parental     |
|                       |                       |     rights with       |
|                       |                       |     respect to a      |
|                       |                       |     child.            |
+-----------------------+-----------------------+-----------------------+
|                       |                       | Information on the    |
|                       |                       | individual's wages,   |
|                       |                       | other income from and |
|                       |                       | benefits of           |
|                       |                       | employment (including |
|                       |                       | group health care     |
|                       |                       | coverage).            |
+-----------------------+-----------------------+-----------------------+
|                       |                       | Information on the    |
|                       |                       | type, status,         |
|                       |                       | location and amount   |
|                       |                       | of any assets of, or  |
|                       |                       | debts owed by or to   |
|                       |                       | the individual.       |
|                       |                       | (Asset information is |
|                       |                       | currently derived     |
|                       |                       | from IRS and is       |
|                       |                       | available only to     |
|                       |                       | IV-D agency.) (§      |
|                       |                       | 453(a)(2))            |
+-----------------------+-----------------------+-----------------------+

**Requests for Information for Title IV-B & Title IV-E Purposes:**

  ----------------------- ----------------------- -----------------------
  **Who May Request**     **Why**                 **Information
                                                  Available**

  State agency            Locate an individual    Same as above.
  administering a program who has or may have     
  under title IV-B Child  parental rights with    
  Welfare Services) or    respect to a child.     
  title IV-E (Foster Care (§453(a)(2)(A)(iv))     
  or Adoption services)                           
  of the Social Security                          
  Act. (§453(c)(4))                               
  ----------------------- ----------------------- -----------------------

**Requests for Information for Child Custody, Visitation & Parental
Kidnapping Cases:**

+-----------------------+-----------------------+-----------------------+
| **Who May Request**   | **Why**               | **Information         |
|                       |                       | Available**           |
+-----------------------+-----------------------+-----------------------+
| Agent/attorney of a   | Make or enforce a     | Most recent address   |
| state with            | child custody or      | and place of          |
| authority/duty under  | visitation            | employment of parent  |
| state law to enforce  | determination.        | or child. (§463(c))   |
| a child custody or    | (§463(a)(2))          |                       |
| visitation            |                       |                       |
| determination. The    |                       |                       |
| state must have a     |                       |                       |
| written agreement     |                       |                       |
| with the Secretary of |                       |                       |
| DHHS. (§463(d)(2)(A)) |                       |                       |
+-----------------------+-----------------------+-----------------------+
| Court with            | Make or enforce a     | Most recent address   |
| jurisdiction to make  | child custody or      | and place of          |
| or enforce a child    | visitation            | employment of parent  |
| custody or visitation | determination.        | or child. (§463(c))   |
| determination, or an  | (§463(a)(1))          |                       |
| agent of such court.  |                       |                       |
| (§463(d)(2)(B))       |                       |                       |
+-----------------------+-----------------------+-----------------------+
| Agent/attorney of the | Enforce any federal   | Most recent address   |
| U.S. or a state with  | or state law          | and place of          |
| authority/duty to     | regarding unlawful    | employment of parent  |
| investigate, enforce  | taking or restraint   | or child. (§463(c))   |
| or prosecute the      | of a child.           |                       |
| unlawful taking or    |                       |                       |
| restraint of a child. | (§463(a)(1))          |                       |
| (§463(d)(2)(C))       |                       |                       |
+-----------------------+-----------------------+-----------------------+
| U.S. Central          | Locate any            | Most recent address   |
| Authority (under the  | parent/child on       | and place of          |
| Hague convention on   | behalf of an          | employment of parent  |
| international child   | applicant to Central  | or child. (§463(c))   |
| abduction). (§463(e)) | Authority, Department |                       |
|                       | of State in a child   |                       |
|                       | abduction case.       |                       |
|                       | (§463(e))             |                       |
+-----------------------+-----------------------+-----------------------+
| U.S. Attorney General | Enforce any           | Most recent address   |
| (Office of Juvenile   | state/federal law     | and place of          |
| Justice & Delinquency | with respect to       | employment of parent  |
| Prevention).          | unlawful taking or    | or child. (§463(c))   |
| (§463(f))             | restraint of a child, |                       |
|                       | or make or enforce a  |                       |
|                       | child custody or      |                       |
|                       | visitation            |                       |
|                       | determination.        |                       |
|                       | (§463(f))             |                       |
+-----------------------+-----------------------+-----------------------+

**Requests for Information for Other Purposes:**

+-----------------------+-----------------------+-----------------------+
| **Who May Request**   | **Why**               | **Information         |
|                       |                       | Available**           |
+-----------------------+-----------------------+-----------------------+
| Secretary of the      | Administration of the | Federal Case Registry |
| Treasury (§453(h)(3)  | specified federal tax | data or National      |
| and (i)(3))           | laws. (§453(h)(3) and | Directory of New      |
|                       | (i)(3))               | Hires data, depending |
|                       |                       | on purpose for which  |
|                       |                       | data is sought.       |
|                       |                       | (§453(h)(3) and       |
|                       |                       | (i)(3))               |
+-----------------------+-----------------------+-----------------------+
| Social Security       | Verification of       | The name, Social      |
| Administration        | information supplied  | Security number and   |
| (§453(j)(1))          | to the Secretary of   | birth date of such    |
|                       | DHHS. (§453(j)(1))    | individuals and       |
|                       |                       | employer              |
|                       |                       | identification        |
|                       |                       | number. (§453(j)(1))  |
+-----------------------+-----------------------+-----------------------+
| Social Security       | Administration of the | NDNH data.            |
| Administration        | Social Security       | (§453(j)(4))          |
| (§453(j)(4))          | programs.             |                       |
|                       | (§453(j)(4))          |                       |
+-----------------------+-----------------------+-----------------------+
| Secretary of          | For the collection of | Matches to compare    |
| Education             | the debts owed on     | NDNH information and  |
| (§453(j)(6))          | defaulted student     | information on        |
|                       | loans, or overpayment | individuals who are   |
|                       | of grants, made under | borrowers of loads    |
|                       | title IV of the       | that are in default   |
|                       | Higher Education Act  | or who have an        |
|                       | of 1965, after        | obligation to refund  |
|                       | removal of personal   | an overpayment on a   |
|                       | identifiers.          | grant under title IV. |
|                       | (§453(j)(6)(D)(i) and | (§453(j)(6)(A)(ii)    |
|                       | (ii))                 | and (ii);             |
|                       |                       | §453(j)(6)C)(i), (D)) |
+-----------------------+-----------------------+-----------------------+
| Researchers           | Research purposes     | Data in each          |
| (§453(j)(5))          | found by the          | component of the FPLS |
|                       | Secretary of DHHS to  | for research purposes |
|                       | be likely to          | found likely to       |
|                       | contribute to         | contribute to         |
|                       | achieving purposes of | achieving the         |
|                       | the titles IV-A/IV-D  | purposes of titles    |
|                       | programs.             | IV-A or IV-D but      |
|                       |                       | without personal      |
|                       | (§453(j)(5))          | identifiers.          |
|                       |                       | (§453(j)(5))          |
+-----------------------+-----------------------+-----------------------+
| State IV-A agencies   | Administration of the | Compare the           |
| (§453(j)(3))          | title IV-A program.   | information in each   |
|                       | (§453(j)(3))          | component of the FPLS |
|                       |                       | determined to be      |
|                       |                       | effective in          |
|                       |                       | assisting states in   |
|                       |                       | their operation of    |
|                       |                       | the title IV-A        |
|                       |                       | program. (§453(j)(3)) |
+-----------------------+-----------------------+-----------------------+

**How to Request Information**

1.  Authorized state agencies, courts and private parties must request
    FPLS information through a state PLS after paying an established fee
    in according with §453(e)(2). The state PLS will contact the FPLS
    and return the information provided to the requestor.

2.  Authorized federal entities may request FPLS information by
    contacting the Federal Office of Child Support Enforcement directly.
    Information is generally provided under the terms of an agreement.

3.  The state PLS must distinguish requests for purposes of child
    custody, visitation determination or in cases of the unlawful taking
    or restraint of a child from requests made for child support
    purposes, so that the FPLS may return only authorized information.

**Exception to Information Release**

Information from the FPLS may not be disclosed:

1.  Where the disclosure of information would contravene the national
    policy or security interests of the United States or confidentiality
    of census data (§453(b)(2)); or

2.  If the state has notified the Secretary that it has reasonable
    evidence of domestic violence or child abuse and the disclosure of
    such information could be harmful to the parent or the child of such
    parent. (§453(b)(2)); information can only be disclosed to a court
    or an agent of a court upon further request. If, upon receipt of the
    information from the Secretary, the court determines that disclosure
    to any other person of that information could be harmful to the
    parent or the child, the court and its agents shall not make any
    such disclosure. (§453(b)(2)(A), (B), and §454(26)(D),(E)).

References are to sections in title IV-D of the Social Security Act.

The Federal Office of Child Support Enforcement may be contacted at
http://www.acf.dhhs.gov/programs/cse/newhire/contact/contact.htm.

# Case Scenario Exercise

  ------------------------------- ---------------------------------------

  ------------------------------- ---------------------------------------

  ------------------------------------------------------------------------
  **Situation**             **§453**        **§463**         **Not
                                                             Entitled**
  ------------------------- --------------- ---------------- -------------

  ------------------------------------------------------------------------

+-------------------------+--------------+---------------+------------+
| **(Check Yes or No and  |              |               |            |
| Indicate the            |              |               |            |
| Appropriate Legislative |              |               |            |
| Authority)**            |              |               |            |
+-------------------------+--------------+---------------+------------+
| 1.  A police officer is | ****        | ****         | ****      |
|     sitting in the      |              |               |            |
|     waiting room and    | ****        | ****         | ****      |
|     has asked to see    |              |               |            |
|     the child support   |              |               |            |
|     worker for NCP John |              |               |            |
|     Smith. John Smith   |              |               |            |
|     is in your          |              |               |            |
|     caseload. The       |              |               |            |
|     police officer      |              |               |            |
|     indicates there is  |              |               |            |
|     a warrant. Mr.      |              |               |            |
|     Smith believes you  |              |               |            |
|     may have some       |              |               |            |
|     information about   |              |               |            |
|     him, as his ex-wife |              |               |            |
|     indicated she gets  |              |               |            |
|     child support every |              |               |            |
|     now and then. The   |              |               |            |
|     police officer is   |              |               |            |
|     looking for an      |              |               |            |
|     address. You look   |              |               |            |
|     at your file and    |              |               |            |
|     you see there is a  |              |               |            |
|     current address and |              |               |            |
|     employer just       |              |               |            |
|     reported from the   |              |               |            |
|     NDNH via the FPLS.  |              |               |            |
|                         |              |               |            |
| This is a legal matter  |              |               |            |
| and the officer has a   |              |               |            |
| warrant, is the         |              |               |            |
| entitled to the         |              |               |            |
| information?            |              |               |            |
|                         |              |               |            |
| If the police officer   |              |               |            |
| is entitled to this     |              |               |            |
| information under which |              |               |            |
| authority?              |              |               |            |
+-------------------------+--------------+---------------+------------+

+-------------------------+--------------+---------------+------------+
| **Situation**           | **§453**     | **§463**      | **Not      |
|                         |              |               | Entitled** |
+=========================+==============+===============+============+
| **(Check Yes or No and  |              |               |            |
| Indicate the            |              |               |            |
| Appropriate Legislative |              |               |            |
| Authority)**            |              |               |            |
+-------------------------+--------------+---------------+------------+
| 2.  You are in the      | ****        | ****         | ****      |
|     courtroom on a      |              |               |            |
|     child support       | ****        | ****         | ****      |
|     matter and the NCP  |              |               |            |
|     fails to appear.    |              |               |            |
|     The judge is about  |              |               |            |
|     to make a ruling of |              |               |            |
|     contempt and is     |              |               |            |
|     very angry as he    |              |               |            |
|     cut the NCP a break |              |               |            |
|     at the last court   |              |               |            |
|     hearing a month     |              |               |            |
|     ago. The judge asks |              |               |            |
|     for the location    |              |               |            |
|     information.        |              |               |            |
|                         |              |               |            |
| Does the judge have     |              |               |            |
| legal authority to      |              |               |            |
| obtain this information |              |               |            |
| through FPLS?           |              |               |            |
|                         |              |               |            |
| If the judge is         |              |               |            |
| entitled to this        |              |               |            |
| information under which |              |               |            |
| authority?              |              |               |            |
+-------------------------+--------------+---------------+------------+
| 3.  You have just       | ****        | ****         | ****      |
|     finished talking to |              |               |            |
|     a very irate CP who | ****        | ****         | ****      |
|     believes that you   |              |               |            |
|     are not taking      |              |               |            |
|     sufficient action   |              |               |            |
|     on her case, nor    |              |               |            |
|     are you acting      |              |               |            |
|     quickly enough. A   |              |               |            |
|     little while later  |              |               |            |
|     the receptionist    |              |               |            |
|     calls and indicates |              |               |            |
|     that the Custodial  |              |               |            |
|     Parent's attorney   |              |               |            |
|     is in the lobby to  |              |               |            |
|     see you. He wants   |              |               |            |
|     access to the FPLS  |              |               |            |
|     information.        |              |               |            |
|                         |              |               |            |
| > Does the attorney for |              |               |            |
| > a custodial parent    |              |               |            |
| > have the right to the |              |               |            |
| > FPLS information on   |              |               |            |
| > behalf of the CP?     |              |               |            |
| >                       |              |               |            |
| > If the attorney is    |              |               |            |
| > entitled to this      |              |               |            |
| > information under     |              |               |            |
| > which authority?      |              |               |            |
+-------------------------+--------------+---------------+------------+
|                         |              |               |            |
+-------------------------+--------------+---------------+------------+
| **(Check Yes or No and  |              |               |            |
| Indicate the            |              |               |            |
| Appropriate Legislative |              |               |            |
| Authority)**            |              |               |            |
+-------------------------+--------------+---------------+------------+
| 4.  The grandmother of  | ****        | ****         | ****      |
|     a child in your     |              |               |            |
|     caseload is in the  | ****        | ****         | ****      |
|     office. She is a    |              |               |            |
|     very kind, polite   |              |               |            |
|     older woman, who is |              |               |            |
|     concerned about her |              |               |            |
|     grandchild and is   |              |               |            |
|     wondering if there  |              |               |            |
|     is anything else    |              |               |            |
|     that can be done on |              |               |            |
|     behalf of her       |              |               |            |
|     daughter and        |              |               |            |
|     grandchild's case.  |              |               |            |
|     She has asked for   |              |               |            |
|     the NCP's address   |              |               |            |
|     so she can go talk  |              |               |            |
|     to him about him    |              |               |            |
|     visiting the child  |              |               |            |
|     more often.         |              |               |            |
|                         |              |               |            |
| > Is the grandmother    |              |               |            |
| > entitled to the       |              |               |            |
| > information contained |              |               |            |
| > in the file?          |              |               |            |
| >                       |              |               |            |
| > If the grandmother is |              |               |            |
| > entitled to this      |              |               |            |
| > information under     |              |               |            |
| > which authority?      |              |               |            |
+-------------------------+--------------+---------------+------------+
| 5.  A social worker     | ****        | ****         | ****      |
|     from the IV-B Child |              |               |            |
|     Welfare Agency      | ****        | ****         | ****      |
|     calls you on a case |              |               |            |
|     in your caseload.   |              |               |            |
|     She needs the NCP's |              |               |            |
|     address. She is     |              |               |            |
|     conducting a home   |              |               |            |
|     study and needs the |              |               |            |
|     NCP to sign a       |              |               |            |
|     document about how  |              |               |            |
|     often he visits the |              |               |            |
|     child.              |              |               |            |
|                         |              |               |            |
| > Is the social worker  |              |               |            |
| > entitled to this      |              |               |            |
| > information as an     |              |               |            |
| > agent of the IV-B     |              |               |            |
| > agency?               |              |               |            |
| >                       |              |               |            |
| > If the social worker  |              |               |            |
| > is entitled to this   |              |               |            |
| > information under     |              |               |            |
| > which authority?      |              |               |            |
+-------------------------+--------------+---------------+------------+
|                         |              |               |            |
+-------------------------+--------------+---------------+------------+
| **(Check Yes or No and  |              |               |            |
| Indicate the            |              |               |            |
| Appropriate Legislative |              |               |            |
| Authority)**            |              |               |            |
+-------------------------+--------------+---------------+------------+
| 6.  A private attorney  | ****        | ****         | ****      |
|     calls you on behalf |              |               |            |
|     of the custodial    | ****        | ****         | ****      |
|     parent. Over the    |              |               |            |
|     weekend the NCP     |              |               |            |
|     picked up the child |              |               |            |
|     for his weekend     |              |               |            |
|     visitation and has  |              |               |            |
|     not returned the    |              |               |            |
|     child. The          |              |               |            |
|     custodial parent is |              |               |            |
|     concerned about     |              |               |            |
|     parental            |              |               |            |
|     kidnapping. The     |              |               |            |
|     private attorney    |              |               |            |
|     wants you to        |              |               |            |
|     provide the NCP's   |              |               |            |
|     SSN and employer    |              |               |            |
|     information         |              |               |            |
|     obtained through    |              |               |            |
|     FPLS.               |              |               |            |
|                         |              |               |            |
| > As an agent of the    |              |               |            |
| > CP, is the private    |              |               |            |
| > attorney entitled to  |              |               |            |
| > this information?     |              |               |            |
| >                       |              |               |            |
| > If the private        |              |               |            |
| > attorney is entitled  |              |               |            |
| > to this information,  |              |               |            |
| > under which           |              |               |            |
| > authority?            |              |               |            |
+-------------------------+--------------+---------------+------------+

# password checklist

-   Never let anyone use your password.

-   Never work under someone else's password---most computer systems
    maintain audit trails of who did what and which records where
    accessed.

-   Change your password often.

-   Do not use a predictable password.

-   Don\'t use real life words.

-   Use both numbers and upper and lowercase letters.

-   Avoid simple sequences of letters and numbers (ABC123).

-   Create a password that includes a combination of numbers and letters
    (such as sun8ray or bel3jar2 or 12hat93).

-   Don't use birth dates, Social Security numbers, or names of pets.

-   Never make your password the same as your log-in ID or user name.

-   Change the default password right away.

-   Continue to change your password frequently.

-   Write down your password in a safe, locked place.

-   Do not "store" your password in software programs that allow you to
    do this.

-   Report unauthorized use of your password to management.

# computer security checklist

-   Think about when you record interview information on-line. Make sure
    your computer terminal is not displaying case information when
    someone comes into your office.

-   Do not walk away from your computer while it is still signed on or
    if the CP or NCP is in the room.

-   Shred confidential documents, or documents containing personal data,
    before disposing of them**. (Never toss a hardcopy page in the trash
    containing information printed from your CSE system.)** Be aware of
    what data it contains.

-   Do not discuss sensitive data.

-   Be careful when sending and receiving data via fax and that the fax
    machine is in a secure area and is attended.

-   Keep hardcopy files secure and out of view of visitors.

-   Store data in locked file cabinets.

-   Protect records---forms, computer printouts, etc.---from falling
    into the wrong hands. Keep eyes and ears open. Question things that
    do not look right---suspicious people or people doing suspicious
    things.

-   Use caution when you download files from the Internet to your work
    computer.

-   Do not add personal software to your work computer.

-   Keep virus software current on your computer.

# Physical Security Checklist

1.  The furniture in your office is positioned to provide a direct and
    easy exit (escape route) in the event of a confrontation or a need
    exists to get away from a CP or NCP. (Make sure there is a clear
    path between you and the door/exit. Do not create a path in which
    you must pass or climb over the interviewee to exit the room.)

2.  The Interview rooms or offices are supplied with a panic buttons.
    There are policies and procedures addressing when and how to use
    panic buttons and procedures to follow when activated.

3.  ID Badges are issued and worn.

4.  Strangers are questioned when not wearing a visitor's badge.

5.  The public is encouraged to use separate bathrooms.

6.  There are procedures that dictate appropriate responses to viral and
    bacterial threats (Anthrax, etc.).

7.  There are procedures that dictate appropriate security and safety
    drills.

8.  Contact numbers for police, fire, and emergency personnel easily
    accessible to all staff.

9.  You challenge wandering or "lost" visitors and escort them to the
    right office.

10. All offices, conference rooms, or storage rooms are locked when not
    in use.

11. Your doors are locked when you must work beyond normal office hours.

12. Close and lock all windows and activate alarms before closing the
    office.

# Action Plan

## Personal Life-- Things I am going to do to protect my personal information:

1.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

2.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

3.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

4.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

5.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

## Professional Life-- Things I am going to do to protect the data that I access in the Child Support Enforcement Program:

1.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

2.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

3.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

4.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

5.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

## Professional Life-- Things I am going to do to make my office more secure:

1.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

2.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

3.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

4.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

5.  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_