**Kennedy Integrated Communication Service (KICS)**

**Supplemental Proposal Instruction**

**Section L**

L.12 (KICS) TECHNICAL/ MISSION SUITABILITY PROPOSAL INSTRUCTIONS

The Technical Proposal shall be fully self-contained as Volume I and
completely separate and apart from the other Volumes required. The full
contents of this volume shall follow the organization of the sections
that follow, and the content shall be as described in those sections.

Additional instructions for preparing your technical proposal are as
follows:

**SCOPE OF PROPOSAL**

Offerors are expected to submit a proposal that addresses all aspects of
the effort as described in the Performance Work Statement. In the event
that organizations other than the prime Offeror are involved in
conducting this work, their relationships during the effort shall be
explained and their proposed contributions to the work shall be
identified and integrated into each part of the proposal, as
appropriate.

The Performance Work Statement is unclassified. However, access to
classified documents will be required. Contractor personnel with access
to Government installations and data must comply with standards and
regulations imposed by the responsible government entity.

The contract resulting from this RFP shall be \"performance based\"
except for task orders resulting from exercise of ID/IQ efforts. The
Contractor will be responsible for staffing the contract with
appropriately skilled personnel in the necessary quantity to assure
excellence of performance within the costs proposed. The incumbent
contractors are responsible for successfully completing KSC
communication services support requirements through completion of
Phase-In.

Offerors are encouraged to submit their best, most realistic and
competitive proposal **as the Government intends to award based on
initialproposals in accordance with Federal Acquisition Regulation (FAR)
52.215.** In addition, offerors are encouraged to propose innovative
productivity improvements, effective cross-utilization of operations and
engineering staff, and cost effective quality enhancements. The
successful Contractor shall perform all elements of the Performance Work
Statement of the resultant contract within the costs proposed and
negotiated. **INNOVATIVE APPROACHES TO SATISFYING THE PERFORMANCE WORK
STATEMENT ARE ENCOURAGED.**

**PROPOSAL ORGANIZATION**

##### MISSION SUITABILITY FACTOR

The mission suitability proposal shall clearly and fully demonstrate an
understanding of all the requirements associated with the KICS PWS.
Consider the technical aspects of the PWS and clearly define the
management approaches for meeting these requirements. Responses
indicating compliance with the Performance Work Statement items by
paraphrasing the requirement or referencing "standard procedures" or
"standard practices" will be considered inadequate. All of the sections
in the Mission Suitability proposal must provide sufficient detail as to
how the objectives and requirements that are described in the PWS will
be met so that an effective evaluation of the proposal can be made. The
proposal shall include descriptions of techniques and procedures that
will be followed in execution of the contract. Information previously
submitted, if any, will be considered only if it is resubmitted as part
of this proposal. Information incorporated into the proposal by
reference shall not be considered.

The Mission Suitability Factor is made up of three sub-factors: (S-1)
Technical Approach, (S-2) Management Approach, and (S-3) Safety and
Health Plans. Organize the Mission Suitability proposal volume
consistent with the structure of this section to facilitate evaluation
of the proposals.

The sub-factors are described in the following paragraphs. Additionally,
specific scenarios that will be considered key to the evaluation process
are provided. Propose methods of meeting the requirements described in
each scenario. Specifically, address the management, technical, cost,
safety and mission assurance areas. Provide approach to meeting the
requirements described in each scenario consistent with overall proposal
approach.

The proposal shall not be limited to only discussing compliance to these
sub-factors; they are considered the minimum. Discuss any additional
features that are judged to be significant in meeting the requirements
in this procurement.

**[(Sub-Factor S-1) Technical Approach]{.underline}**

Demonstrate an understanding of the KSC ground communication services
system and its ability, as well as the staffing and skill mix selection
necessary to meet all of the functional requirements associated with the
PWS. Address responsiveness to and successful satisfaction of customer
requirements serviced by this contract in a diverse environment where
the requirements and priorities are dynamically changing while
interfacing with multiple customers and associate contractors.

#### S-1.1 Operation of Current Systems

Demonstrate an understanding of how to successfully perform the tasks
necessary to provide the communications support and services described
in Attachment J-1, Sections 1.0 and 4.0. Fully describe the technical
processes and procedures to be used in meeting the requirements.
Emphasize the critical requirements unique to KSC's communication
systems and any proposed innovative approaches to meet those
requirements.

Demonstrate an understanding of the issues and challenges in providing
communications support and services in the large and extended
campus-like environment at KSC/CCAFS. Describe how the approach will
ensure all communication systems in a widely distributed geographical
area will be operated, maintained and sustained to meet the customers'
communications requirements. Describe how the approach will support the
greater than 15,000 customers and users associated with the PWS
descriptions in Attachment J-1, Section 4.0.

Demonstrate an understanding of the issues and challenges in providing
communications support and services on all current communications
systems, technologies and services specified in the RFP. Describe in
detail how the wide range of communications systems defined in
Attachment J-1, Section 4.0 and Appendix 5 will be operated and
maintained. Discuss approach to ensure video, photo services, audio,
computer network, telephone, RF, copper and fiber and other systems will
be effectively operated, maintained and sustained.

#### S-1.2 Improving Current Systems and Service Levels

Demonstrate an understanding of the efforts necessary to transition KSC
communications systems and services to meet the vision discussed in
Attachment J-1, Section 1.0 along with the requirements in Attachment
J-1, Section 4.0 and 5.0. Describe how technical alternatives are
developed, analyzed and selected. Describe how involvement in design
efforts by the contractor will take place for 1) NASA or other
contractor led efforts; 2) Jointly led efforts by KICS and others; and
3) KICS led efforts. Describe the approach to improving communication
requirements processes, customer satisfaction levels, integrated work
and task control and ongoing systems expansion, reconfiguration and
updating as discussed in Attachment J-1, Sections 1.0, 2.0 and 4.0.
Describe technical approaches to meet operational requirements while
concurrently upgrading systems and increasing communication system
support and availability levels.

Demonstrate an understanding of communications requirements and
processes necessary to improve customer service levels and
effectiveness. Describe the integrated requirements processes for
collecting, recording, tracking, reporting status, fulfilling, verifying
and closing communication requirements.

Describe in detail how customer technical requirements satisfaction will
be measured and the processes that will ensure viable solutions are
created, instituted and validated. Include descriptions of methods to
effectively gather, organize, track and assess customer expectations and
experiences.

Describe the approach for providing integrated visibility and technical
status for all systems, support and efforts. Describe the proposed
processes to ensure technical trends and issues are detected and
addressed in a timely fashion. This includes lifecycle/closed loop
processes ensuring decisions and efforts that resolve the problems and
bring closure to issues.

Describe any proposed arrangements and involvement with affiliates with
respect to improving current system and service levels.

#### S-1.3 Sustaining Engineering

Provide an approach to sustaining engineering that allows expansion and
re-configuration of systems and that successfully meets customer
requirements. Describe a plan to routinely update aging and ineffective
systems and technologies while ensuring support and services. Describe
the planning effort necessary to accomplish the proactive, cost
effective and innovative replacement of obsolete or inefficient systems
and equipment.

#### S-1.4 Proactive Interfacing and Integration with Others

Provide an approach to meeting the technical interface communication
requirements levied on the KICS contractor that ensures an effective
working relationship with the government and other contractors. Describe
proposed processes and approaches that proactively plan and manage
system level interdependencies to meet communications requirements
levied on the KICS contractor. For example, the communication assets
supporting multiple payload processing flows must be utilized
effectively to meet all mission schedules. This includes differences
based on the nature and mission of external interfaces as listed in
Attachment J-2, Communication Demarcation Points.

**S-1.5 Future Initiative Efforts**

Demonstrate an understanding of the efforts necessary to transition KSC
communications systems and services to meet the future goals discussed
in Attachment J-1, Section 1.0 and the supporting requirements in
Attachment J-1, Sections 4.0 and 5.0. Describe how technical
alternatives are developed, analyzed and selected. Describe how
involvement in design efforts by KICS for NASA led, jointly led efforts
by KICS and others, and KICS supported efforts with others will work
effectively. Describe any proposed arrangements with affiliate(s).

Provide an approach to ensuring new technologies and systems are
successfully deployed. Include an explanation of the methods that will
be used. This includes customer familiarization and transition issues.

Explain in detail the approach that will be used to provide technical
leadership and participation in new initiatives. This includes meeting
customer expectations and ensuring customer acceptance of new
initiatives. Describe how this approach will be implemented.

#### S-1.6 ID/IQ Specialized Services

####  

Review the description of tasks in Performance Work Statement,
Attachment J-1, Section 5.0, Indefinite Delivery/Indefinite Quantity
(ID/IQ) Catalog of Services with respect to supporting the vision for
the future of KSC communication assets described in Attachment J-1,
Section 1.0. Discuss the methods and processes that will be associated
with these services to effectively implement the migration of the
current stand-alone communication systems to a communication services
based communication support model. Consider this migration throughout
the life of the contract as described in Attachment J-1, Section 1.0.
Describe the importance and role of affiliation(s) and processes with
respect to these activities.

Describe how the telephone service as described Attachment J-1 section
4.2.5 will be provided. Include the process and methods for the
operations and maintenance of the infrastructure and keeping its
associated software current.

Describe how the ID/IQ task orders will be executed in a rapid and
efficient manner. Describe how the ID/IQ design, development,
integration and activation processes would be completed once a task
order is issued.

Describe how the requirements/scope as identified Attachment J-1,
Section 5.0, with respect to staffing will be met.

#### S-1.7 Mission Suitability Scenarios

Respond to the scenarios listed in Section S-2.17 with a narrative that
describes the technical approach to the described situations. Ensure
that the responses to the case scenarios are consistent with the
proposal's overall technical, management, and safety and health
approaches.

#### S-1.8 DOD Technical Multi-Media Support

Specific instructions for completion of the DOD requirements in
reference to actions associated with contract line item numbers (CLIN)
0005 and 0006, PWS 4.2.2.5.3, DOD Technical Multi-Media Support, are
provided below.

[Image Processing]{.underline}

For each image format (still film formats, motion picture formats, video
formats, electronic image formats, etc.), describe the methods for
processing, printing, finishing, captioning, packing and distributing
products. Describe the processes for assembling, editing, effects,
captioning, titling, sound, music, narration, transfers, dubbing, and
distributing video and electronic image products. Describe the processes
for cataloging, storage, retrieval, transmission, and disposition of
image files (current and future inventory) for launch and non-launch
events for all formats. For purposes of evaluation, describe the
processes to be used for meeting routine and priority delivery
requirements.

**[(Sub-Factor S-2) Management Approach]{.underline}**

#### S-2.0 Business Management

Describe how the contract requirements will be managed and satisfied.
Describe the proposed processes, techniques, business practices or work
control processes which will be used to satisfy contract requirements
and reflect a high priority on flexibility, responsiveness, and customer
satisfaction when implementing and improving products and services
including KSC modernization. Further, describe how business processes
and work control systems will ensure that the government and its
communications systems customers will receive timely responses and
prompt action to resolve support problems, support sustaining
engineering, implement maintenance operations and provide new services
as required.

Describe how the missions and goals of multiple programs and projects
will be met while successfully incorporating the daily/hourly real-time
changes in the operations described in Attachment J-1, Section 4.0.

**S-2.1 Phase-In Approach**

Provide a Phase-In approach describing the management team that will be
utilized for the transition. Provide an estimated schedule. Describe the
approaches that will be utilized to ensure successful continuity of
ongoing operations and an adequate level of performance at contract
start. The proposed Phase-In period shall not exceed 90 days. Discuss
the Phase-In schedule and approach to providing Phase-In status to the
government. The Phase-In description shall fully explain staffing,
interaction and justification for interaction with the incumbent and
NASA. The Phase-In approach shall include the efforts necessary to
assume responsibility of the contract requirements. Discuss weekly
staffing projections, new employee badging, training, work control
system migration, data and record conversion, anticipated problems or
issues, and problem mitigation plans within the Phase-In period. The
Phase-In approach must fully demonstrate the ability to appropriately
phase-in and assume full contract responsibility within 90 days with no
loss of or obstruction to services required under this contract.

#### 

#### S-2.2 Financial Management

Describe the financial management system structure and capabilities that
will be used in support of the KICS requirements. Because NASA has
transitioned to a full cost accounting methodology, costs must be
assigned to the applicable program or fund source responsible for
incurring the cost. Describe how the financial system structure,
interfaces, and capabilities described above will track and assign these
costs across multiple programs and fund sources.

Describe how the 5-year Technical and Cost Plan (DRD M-4) will be
developed. Describe the organization of the plan including the level of
attention given to O&M, sustaining engineering including replacement of
obsolete or inefficient systems and equipment, and ID/IQ activities.
Describe the process being proposed to develop, coordinate, and gain
government approval of the plan. Include a description of the analysis
that will support the justification for proposed work and provide the
basis for the associated cost estimates. Describe how the plan will be
developed to provide a clear understanding of the proposed work and a
clear understanding of the associated costs. Describe the approach to
translating the plan contents into a form that can be directly submitted
into each program's Program Operating Plan (POP).

Describe capabilities with regard to developing cost impact assessments
for ID/IQ work.

**S-2.3 Outage Management**

Demonstrate an understanding of the systems and processes necessary to
maintain effective outage processing. Discuss the approach to
communications system outage management that will be utilized. Discuss
the methods that will be used for outage identification, scheduling,
coordination, approval, and execution. Discuss how often and when
communication service outages would be conducted. Discuss how impacted
parties will be notified of outage extensions.

**S-2.4 Training and Certification of Personnel**

Describe the proposed approach to organize, implement, and manage
training and certification of personnel as required in Attachment J-1,
Sections 2.3.6 and Section 8.0, and in Appendix 1, DRD TR-1, Kennedy
Integrated Communication Support (KICS) Training and Certification Plan.
Describe how training and certification will be managed and administered
to be cost-effective. Discuss the mix of industry training, on-the-job
training, and government-funded and contractor-provided training, and
how it will be managed and implemented to ensure that current skills and
knowledge are maintained as technology advances and infrastructure
modernization progresses. A listing of Government-funded contractor
provided training, in addition to that shown in the PWS, is included in
the Bidders Library. Discuss how training and certification records will
be managed including transition of records from any predecessor
contractors, how training and certification will be recorded and
tracked, maintenance of the records and reporting of training status,
government access to training records. Describe how the technical
reference library will be implemented and managed to ensure government
and contractor access to data and information not available through
formal release systems.

# **S-2.5 Configuration Management**

Demonstrate an understanding of the systems and processes necessary to
maintain configuration control. Discuss how hardware and software
configuration will be managed. Discuss the processes for maintaining
"as-built" documentation, engineering drawings, and databases. Discuss
how to make configuration management data available to the government
with respect to ease of access and level of availability. Discuss the
approach to implementation of a configuration control board process as
it pertains to receipt, evaluation, prioritization, tracking, and
implementation of communications systems configuration control.

[]{.mark}

#### S-2.6 Security Management

Discuss how adequate physical and IT Security for all government
furnished property, government provided facilities, and IT system
security will be provided in accordance with the policies and procedures
described in Attachment J-1, Section 2.3.8.

**S-2.7 Data Management**

Describe the plan for a data management program as described in
Attachment J-1, Section 2.3.10. Describe how to comply with NPD 1440.6.
Describe how existing documentation (both hardcopy and softcopy),
classified data and export-controlled data will be maintained. Describe
how to develop and maintain data repositories and how it would utilize
existing EDC and CMDS engineering documentation systems to support
contract requirements. Describe how the data will be made available to
the government.

# **S-2.8 Quality Management**

Discuss the approach to quality management to ensure an understanding of
the systems and processes necessary to maintain quality communication
services. Discuss the approach to ensuring customer satisfaction,
continuously improving communication services, becoming ISO 9001-2000
certified and maintaining same certification. Describe the approach to
assisting NASA personnel in its inspections, verifications, and
evaluations of the Offeror's QMS.

Discuss the approach to ensuring the government is notified of mission
critical hardware/software anomalies, mishaps, incidents, and close
calls.

Discuss the approach to implementation of a reliability and
maintainability program to ensure its understanding of Agency and KSC
requirements.

Discuss the approach to work order processing to ensure its
understanding of documenting, controlling, authorizing, scheduling,
executing, and reviewing all work performed on communication system
hardware, software, and facilities.

#### S-2.9 Risk Management

Provide a Risk Management Plan (DRD M-9) containing a proposed approach
to Risk Management. Demonstrate how the Risk Management approach is
integrated into the overall performance of contract requirements on an
ongoing basis.

Provide an assessment of relevant risks associated with the Offeror's
approaches to contract Phase-In; contract administration/execution;
performance of PWS requirements; and contract financial management. Risk
areas to be addressed include, but are not limited to, safety and
health; technical performance; cost; schedule; security (including
personnel, information technology, facilities/property); the need to
involve foreign sources (Offeror and/or Governmental); export control;
and environmental considerations. This assessment shall discuss the
sources of risk; provide criteria for evaluating risk attributes
including probability and impact; and propose mitigation strategies.

Identify any risks introduced by proposed management or technical
innovations, new processes, and systems associated with their approach.

Develop the above plan in accordance with the policies and elements
identified in the PWS, and demonstrate an effective, systematic decision
process for managing risks associated with the KICS.

**S-2.10 Performance Metrics**

Propose and describe contract performance evaluation methods, metrics
and the management tools to track and communicate contract performance
to the government. Propose one metric minimum in each of the following
areas of communication services management: safety, technical
performance, cost performance, management effectiveness and customer
satisfaction (reference Attachment J-4, Table J4-1, KICS Award Fee
Basis). Demonstrate knowledge of metrics development and effective
application of generated metrics.

Describe how customer satisfaction, for both the end customer and the
contractors managing organization, will be ensured. Describe the
mechanism to directly measure customer satisfaction and allow government
insight into that satisfaction.

Consider use of existing KSC customer satisfaction survey processes.

**S-2.11 Contract Award Fee Approach**

Describe an approach that demonstrates the proposed award fee dollars
for the KICS are appropriate and meaningful to incentivize excellent
performance, as well as being sufficient to provide a corporate
commitment to this effort. Describe how to utilize the earned fee to
best achieve the purposes of the proposed contract and promote efficient
and effective operations without sacrificing quality or timeliness of
performance.

#### S-2.12 Total Compensation

Submit a total compensation plan that demonstrates compliance with FAR
52.222-46, Evaluation of Compensation for Professional Employees, and
NFS 1852.231-71, Determination of Compensation Reasonableness. Data from
the total compensation plan contained in the Cost Volume will be used
for evaluation purposes, but duplication of the cost information is not
required in this volume.

**S-2.13 Information Technology (IT) Security**

Provide and describe the plan that will be used to ensure IT security
will be implemented and sustained in accordance with contractual
requirements as specified in Attachment J-1, Section 6.0.

#### S-2.14 Support IT Hardware and Software

Describe the plan for acquiring and maintaining, IT property that
supports the KICS contract, as described in Attachment J-1, Section 6.0.
This plan includes types of hardware (servers, workstations, firewalls,
etc) and software (Configuration Management, CAD, Office Automation,
etc.), and if the contractor will manage its own administrative services
or outsource and to whom.

The contractor has the option of purchasing Desktop Services (including,
but not limited to desktop hardware and software, hardware and software
technology refreshment, hardware and software maintenance, desktop help
desk services, network printing services, desktop IT Security) from the
KSC Outsourcing Desktop Initiative for NASA (ODIN) Delivery Order or
independently providing similar desktop services. Ensure the application
of current and emerging information technologies to enhance KSC
communications support capabilities, increase productivity and improve
customer service under this contract.

**S-2.15 Logistics**

Describe the approach to management of logistics to support
communications services for Shuttle, LSPO, ISS programs and Center wide
institutional and operational activities. Discuss material management,
property management, inventory management, warehouse storage management,
transportation services, calibration services, equipment loss rate plan,
and confined space work areas.

#### S-2.16 Modernization Approach

Describe the approach that will be utilized to meet modernization and
infusion goals outlined in Attachment J-1, Section 1.0, including a
description of any external relationships that will be used to satisfy
these requirements and how that approach will bring value to the
government. Describe the contractual relationship with any external
entities (i.e. affiliates, suppliers, technology providers,
consultants); discuss the lines of authority, responsibility, and
communication between the contractor and these external entities; and
discuss how these entities fit into the overall management structure
depicted in the organizational chart provided under Section 1 of this
sub-factor.

Describe the work to be performed, the level of subcontractor
involvement in contract implementation, and how the relationship(s) will
be managed to meet contract requirements and accomplish the contract
vision and objectives. Describe the resources, methods, tools and
expertise to be provided by these external entities, and how they will
bring innovative new approaches and quality products to the contract to
achieve the contract vision and objectives.

#### S-2.17 Organization and Staffing

Address the proposed organizational structure, including the
organization chart, and staffing approach (including all major
subcontractors, team members and affiliates), Key Personnel and
Positions Descriptions, WBS Staffing Plan and Narrative Staffing Plan
for its ability to meet or exceed the communications systems services,
business processes, requirements and Vision identified in the PWS.
Address methods of recruiting and hiring from the incumbent (including
incumbent capture rate and basis), from existing sources, and from
outside sources, as well as its approach to staff for new requirements
and retention of experienced personnel.

**S-2.17.1 Organizational Chart**

Provide a prime and subcontractor organizational chart along with key
government, KSC contractor, and customer interfaces defined.

#### S-2.17.2 Lines of Responsibility and Key Interfaces

Describe the organizational structure and lines of communication,
responsibilities, and authorities. Identify key interfaces between the
contractor, subcontractor and the government. Discuss how these
interfaces optimize flexibility, timeliness and adaptability in
responding to new requirements, multiple programs, KSC business
processes, customer satisfaction, ID/IQ and new technology.

**S-2.17.3 Key Positions**

Identify key contractor (and major subcontractor/affiliate) positions
and provide its rationale for selection of that position as a key for
the prime and subcontractor/affiliate. Complete the Key Personnel
Positions Description for each individual and position identified as
key. Discuss how each key person's relevant experience and knowledge is
adequate to meet or exceed the requirements of the contract and
contribute to the accomplishment of the contract vision and objectives
(Attachment J-1, Sections 1.0, 2.0, 3.0, 4.0 and 5.0). The Describe the
proposed approach to retention of key personnel identified on this
contract, including any contractor and subcontractor or affiliate
personnel identified as key personnel, and clearly identify each key
person's commitment to the contract. Complete the Key Personnel and
Positions Description per directions below.

KEY PERSONNEL AND POSITIONS DESCRIPTION

(Complete one for each proposed key person. The following minimum
information for each key person shall not exceed two pages and does not
count towards the page limitation).

1.  Proposed Position Title and Organizational Element

2.  Reason for selecting this as a key position

3.  Name of Proposed Person

4.  Education

    a.  Degrees, dates, majors, school

    b.  Other education or training and dates

    c.  Certifications or professional designations (Locations)

5.  Proposed assignment and responsibilities

6.  Current position and beginning date

7.  Current significant responsibilities or projects

8.  Previous positions (last five years)

    a.  Firm and period of employment

    b.  Significant experience

    c.  Specific projects

9.  Professional activities and achievements (awards, publications,
    professional societies)

10. Unique qualifications. Summarize any relevant, unique experience,
    education or personal characteristics, which may not be evident from
    the above information (include experience with labor management
    relations, if any).

11. List two professional references (name, phone number, address)
    outside the company.

12. Commitment to the Project -- the Proposed Person

    a.  Has been contacted about this position (Yes/No):

    b.  Is committed to the proposed position (Yes/No):

    c.  Is committed to 100% time on this contract (Yes/No):

Is included in concurrent proposals (Yes/No):

**S-2.17.4 Staffing Plans**

Provide a proposed WBS staffing plan and complete the staffing plan form
for WBS levels 1 and 2 for GFY04 and GFY05 while WBS staffing plans for
level 1 is required for GFY06, GFY07 and GFY08. Include subcontractors
and affiliates when completing the proposed staffing plan. The Staffing
Plan shall contain labor category (planned employer: prime Offeror,
subcontractor, affiliate), expected headcount source (incumbent, new
hire, within company) and fiscal year (see Section L Staffing Plans
S-2.17.4 Examples).

Complete a Narrative Staffing Plan, format chosen by the author,
addressing the specifics of the Offeror's approach to the WBS Staffing
Plan, if desired. Address retention of experienced personnel throughout
contract duration.

Utilize the following WBS Staffing Plan Examples A and B to complete the
Staffing Template per directions in the preceding paragraphs.

Describe the approach to ensure adequate support at reviews and meetings
(reference Attachment J-1, PWS, Tables 2.1 and 2.2) to properly
communicate, coordinate and implement communication services and
resources with KSC customers in a multiple program and schedule dynamic
environment.

Address the proposed staffing plan as compared to the sample KSC mixed
fleet 5 year program schedule (reference bidder's library) and identify
time periods of personnel or technical resource gaps or overages.
Address resource leveling techniques and personnel resource processes
which implement cost effective planning and management of work surges,
maintenance operations, sustaining engineering, ID/IQ and other long
term goals.

  ------------------------ --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------
  PERSONNEL STAFFING                                                                                                                                                                                                                                                     
  PLAN - EXAMPLE STAFFING                                                                                                                                                                                                                                                
  A                                                                                                                                                                                                                                                                      

  Complete one form for                                                                                                                                                                                                                                                  
  each 2nd level WBS and                                                                                                                                                                                                                                                 
  for each summary level                                                                                                                                                                                                                                                 
  WBS for the Basic                                                                                                                                                                                                                                                      
  Contract Period                                                                                                                                                                                                                                                        

                                                                                                                                                                                                                                                                         

  KICS PROPOSED STAFFING                                                                                                                                                                                                                                                 
  PLAN                                                                                                                                                                                                                                                                   

  BY WBS LEVEL, LABOR                                                                                                                                                                                                                                                    
  CATEGORY AND FISCAL YEAR                                                                                                                                                                                                                                               

  WBS 03.01.03 Voice                                                                                                                                                                                                                                                     
  Communication Systems,                                                                                                                                                                                                                                                 
  Subsystem A, Systems                                                                                                                                                                                                                                                   
  Operation                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  LABOR                    [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                     [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY              
                           04\_\_\_\_\_]{.underline}                            05\_\_\_\_]{.underline}                            06\_\_\_\_\_]{.underline}                            07\_\_\_\_\_]{.underline}                            08\_\_\_\_\_]{.underline}   

  CATEGORY                 [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}         [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}

  MANAGEMENT/SUPERVISION   0.8                         P3                       0.8                       P3                       0.8                         P3                       0.8                         P3                       0.8                         P3

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  PROFESSIONAL/ADMN        0.4                         S1                       0.4                       S1                       0.4                         S1                       0.4                         S1                       0.4                         S1

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  SCIENTIFIC/ENGINEERING   1.5                         T                        1.5                       T                        1.5                         T                        1.5                         T                        1.5                         T

                           1.0                         S1                       1.0                       S1                       1.0                         S1                       0.5                         S1                       0.5                         S1

                                                                                                                                                                                                                                                                          

  TECHNICAL                4.0                         S1                       4                         S1                       3.5                         S1                       3.5                         S1                       3.5                         S1

                           0.5                         P3                       0.5                       P3                       0.5                         P3                       0.5                         P3                       0.5                         P3

                           0.5                         T                        0.5                       T                        0.5                         T                        0.5                         T                        0.5                         T

  CLERICAL/SUPPORT         0.5                         P1                       0.5                       P1                       0.3                         P1                       0.3                         P1                       0.3                         P1

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  TOTAL                    9.2                                                  9.2                                                8.5                                                  8                                                    8                            

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  SOURCE IDENTIFIERS\*                                                                                                                                                                                                                                                    

  P - PRIME OFFEROR                                    1 - INCUMBENT WORKFORCE                                                                                                                                                                                            

  S - SUBCONTRACTOR/TEAM                               2 - NEW HIRE - OUTSIDE                                                                                                                                                                                             
  MEMBER                                               COMPANY                                                                                                                                                                                                           

  T - AFFILIATE                                        3 - WITHIN COMPANY                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                          
  ------------------------ --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------

  ------------------------ --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------
  PERSONNEL STAFFING                                                                                                                                                                                                                                                     
  PLAN - EXAMPLE STAFFING                                                                                                                                                                                                                                                
  B                                                                                                                                                                                                                                                                      

  Complete one form for                                                                                                                                                                                                                                                  
  each 2nd level WBS and                                                                                                                                                                                                                                                 
  for each summary level                                                                                                                                                                                                                                                 
  WBS for the Basic                                                                                                                                                                                                                                                      
  Contract Period                                                                                                                                                                                                                                                        

                                                                                                                                                                                                                                                                         

  KICS PROPOSED STAFFING                                                                                                                                                                                                                                                 
  PLAN                                                                                                                                                                                                                                                                   

  BY WBS LEVEL, LABOR                                                                                                                                                                                                                                                    
  CATEGORY AND FISCAL YEAR                                                                                                                                                                                                                                               

  WBS 03 Voice                                                                                                                                                                                                                                                           
  Communication Systems                                                                                                                                                                                                                                                  

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  LABOR                    [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                     [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY              
                           04\_\_\_\_\_]{.underline}                            05\_\_\_\_]{.underline}                            06\_\_\_\_\_]{.underline}                            07\_\_\_\_\_]{.underline}                            08\_\_\_\_\_]{.underline}   

  CATEGORY                 [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}         [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}

  MANAGEMENT/SUPERVISION   2.0                         P3                       2.0                       P3                       2.0                         P3                       2.0                         P3                       2.0                         P3

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  PROFESSIONAL/ADMN        1.0                         S1                       1.0                       S1                       1.0                         S1                       1.0                         S1                       1.0                         S1

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  SCIENTIFIC/ENGINEERING   2.0                         T                        2.0                       T                        2.0                         T                        2.0                         T                        2.0                         T

                           4.0                         S1                       4.0                       S1                       4.0                         S1                       2.0                         S1                       2.0                         S1

                                                                                                                                                                                                                                                                          

  TECHNICAL                10.0                        S1                       10.0                      S1                       8.0                         S1                       8.0                         S1                       8.0                         S1

                           2.0                         P3                       2.0                       P3                       2.0                         P3                       2.0                         P3                       2.0                         P3

                           2.0                         T                        2.0                       T                        2.0                         T                        2.0                         T                        2.0                         T

  CLERICAL/SUPPORT         2.0                         P1                       2.0                       P1                       1.0                         P1                       1.0                         P1                       1.0                         P1

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  TOTAL                    25.0                                                 25.0                                               22.0                                                 20.0                                                 20.0                         

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  SOURCE IDENTIFIERS\*                                                                                                                                                                                                                                                    

  P - PRIME OFFEROR                                    1 - INCUMBENT WORKFORCE                                                                                                                                                                                            

  S - SUBCONTRACTOR/TEAM                               2 - NEW HIRE - OUTSIDE                                                                                                                                                                                             
  MEMBER                                               COMPANY                                                                                                                                                                                                           

  T - AFFILIATE                                        3 - WITHIN COMPANY                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                          
  ------------------------ --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------

  -------------------------------------------- --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------
  PERSONNEL STAFFING PLAN - TEMPLATE                                                                                                                                                                                                                                                         

  Complete one form for each 2nd level WBS and                                                                                                                                                                                                                                               
  for each summary level WBS for the Basic                                                                                                                                                                                                                                                   
  Contract Period                                                                                                                                                                                                                                                                            

                                                                                                                                                                                                                                                                                             

  KICS PROPOSED STAFFING PLAN                                                                                                                                                                                                                                                                

  BY WBS LEVEL, LABOR CATEGORY AND FISCAL YEAR                                                                                                                                                                                                                                               

  WBS                                                                                                                                                                                                                                                                                        
  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_                                                                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  LABOR                                        [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                     [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY              
                                               04\_\_\_\_\_]{.underline}                            05\_\_\_\_]{.underline}                            06\_\_\_\_\_]{.underline}                            07\_\_\_\_\_]{.underline}                            08\_\_\_\_\_]{.underline}   

  CATEGORY                                     [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}         [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}

  MANAGEMENT/SUPERVISION                                                                                                                                                                                                                                                                      

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  PROFESSIONAL/ADMN                                                                                                                                                                                                                                                                           

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  SCIENTIFIC/ENGINEERING                                                                                                                                                                                                                                                                      

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  TECHNICAL                                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  CLERICAL/SUPPORT                                                                                                                                                                                                                                                                            

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  TOTAL                                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  SOURCE IDENTIFIERS\*                                                                                                                                                                                                                                                                        

  P - PRIME OFFEROR                                                        1 - INCUMBENT WORKFORCE                                                                                                                                                                                            

  S - SUBCONTRACTOR/TEAM MEMBER                                            2 - NEW HIRE - OUTSIDE                                                                                                                                                                                             
                                                                           COMPANY                                                                                                                                                                                                           

  T - AFFILIATE                                                            3 - WITHIN COMPANY                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                                              
  -------------------------------------------- --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------

**S-2.17.5 Labor Relations**

Discuss the approach to labor management relations, including interfaces
between the KICS contractor and represented bargaining unit(s) at all
tiers. Address the prime and subcontractor labor relations/management
approach, if any, including planned methods with respect to grievances,
strikes, collective bargaining units.

S-2.18 Mission Suitability Scenarios

Respond to the following scenarios with a narrative that describes the
management approach to the described situations. Ensure that the
responses to the case scenarios are consistent with its overall
technical, management, and safety and health approaches.

### [S-2.18.1.a Scenario I - Mission Operations]{.underline}

The following scenario is based upon past known Mission requirements met
by KSC Communications during a 30-day period. Institutional and ID/IQ
requirements are not represented. The section following this set of
known requirements are perturbations that are representative of the
dynamic nature of the KSC/CCAFS launch site.

-   Space Shuttle

    -   Shuttle landing at KSC (days 1 and 2)

        -   250+ (existing) OIS-D stations at the SLF, LCC, OPF, CD&SC
            and other sites

        -   200+ voice nets

        -   Audio recording

        -   OTV and CTV SLF, LCC, OPF, CD&SC, HQ

        -   Administrative Network connectivity in SLF, LCC, OPF

        -   Timing SLF, LCC, OPF, CD&SC, HQ

        -   21 T-1s for Voice/Data extended to JSC, MSFC and GSFC via
            NISN assets

        -   Paging, Area Warning (PAWS) within SLF, LCC, OPF and other
            sites

    -   Shuttle Processing (all month)

        -   210+ (existing) OIS-D stations at the OPF, LCC, CD&SC and
            other sites

        -   40+ voice nets

        -   Audio recording

        -   OTV and CTV KSC wide

        -   Administrative Network connectivity in OPF, LCC

        -   Timing OPF, LCC

        -   21 T-1s for Voice/Data extended to JSC, MSFC and GSFC via
            NISN assets

        -   PAWS within OPF, LCC and other sites

    -   Shuttle stacking and transfer to and processing at the PAD
        (weeks 3 and 4)

        -   340+ (existing) OIS-D stations at the VAB, MLP, PAD,
            Crawler, CD&SC, LCC and other sites

        -   50+ voice nets

        -   Audio recording

        -   OTV and CTV KSC wide

        -   Administrative Network connectivity in VAB, MLP, PAD,
            Crawler

        -   Timing VAB, MLP, PAD, Crawler

        -   21 T-1s for Voice/Data extended to JSC, MSFC and GSFC via
            NISN assets

        -   PAWS within VAB, MLP, PAD, Crawler

    -   Shuttle launch (days 29, 30 and 31)

        -   400+ (existing) OIS-D stations at the LCC, SLF, PAD, MLP,
            CD&SC and other sites

        -   200+ voice nets

        -   Audio recording

        -   OTV and CTV KSC wide

        -   Administrative Network connectivity in LCC, SLF, PAD, MLP,
            CD&SC, HQ and other sites

        -   Timing KSC wide

        -   21 T-1s for Voice/Data extended to JSC, MSFC and GSFC via
            NISN assets

        -   PAWS LCC, SLF, PAD and other sites

-   Payload Processing

    -   International Space Station (ISS) Payload 4 (all month)

        -   100+ (existing) OIS-D stations at the SSPF Highbay and User
            rooms

        -   10+ voice nets locally and to MSFC and University of
            Colorado.

        -   Audio recording

        -   Video cameras, monitors, distribution, and recording within
            SSPF, Vapor Containment Facility (VCF), and O&C

        -   Streaming video to MSFC and University of Colorado.

        -   PAWS within SSPF

        -   Data circuits from SSPF Highbay to User rooms and to MSFC
            and University of Colorado.

        -   Administrative Network connectivity in SSPF Highbay, User
            rooms and MSFC and University of Colorado.

        -   Two-way radio interface to OIS-D system

    -   ISS Payload 6 (weeks 1 and 2)

        -   Handheld video recording

        -   Two-way radio interface to OIS-D system

    -   ISS Payload 5 (weeks 1 and 2)

        -   100+ (existing) OIS-D Stations in SSPF Highbay, User Rooms

        -   20+ voice nets

        -   Audio recording

        -   Video cameras, monitors, distribution, and recording within
            SSPF, Vapor Containment Facility (VCF), and O&C

        -   PAWS within SSPF

        -   Data circuits from SSPF Highbay to User rooms and ISTL at
            JSC.

        -   Administrative Network connectivity in SSPF Highbay and User
            rooms

        -   Two-way radio interface to OIS-D system

    -   Science Payload 18 (weeks 2 and 3)

        -   100+ (existing) OIS-D stations at the SSPF Highbay and User
            rooms

        -   20+ voice nets

        -   Audio recording

        -   Video cameras, monitors, distribution, and recording within
            SSPF, Vapor Containment Facility (VCF), and O&C

        -   PAWS within SSPF

        -   Data circuits from SSPF Highbay to User rooms

        -   Administrative Network connectivity in SSPF Highbay and User
            rooms

    -   Science Payload 16 (week 1)

        -   100+ (existing) OIS-D Stations in SSPF Highbay, User Rooms

        -   40+ voice nets

        -   Audio recording

        -   Video cameras, monitors, distribution, and recording within
            SSPF, Vapor Containment Facility (VCF), and O&C

        -   PAWS within SSPF

        -   Data circuits from SSPF Highbay to User rooms

        -   Administrative Network connectivity in SSPF Highbay and User
            rooms

        -   Two-way radio interface to OIS-D system

    -   Ammonia Ops (Hazardous)(week 2)

        -   100+ (existing) OIS-D Stations in SSPF Highbay, User Rooms

        -   40+ voice nets

        -   Audio recording

        -   Video cameras, monitors, distribution, and recording within
            SSPF, Vapor Containment Facility (VCF), and O&C

        -   PAWS within SSPF

        -   Data circuits from SSPF Highbay to User rooms

        -   Administrative Network connectivity in SSPF Highbay and User
            rooms

        -   Two-way radio interface to OIS-D system

```{=html}
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-   Launch Services

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-   Delta-II Jupitersat

    -   Payload processing in MOSB/PHSF (all month)

        -   25 OIS-D stations in MOSB/PHSF

        -   12+ voice nets

        -   OIS-D voice nets extended to Hangar AE

        -   OTV, CTV in PHSF

        -   Data circuits between PHSF/MOSB and Hangar AE

        -   3 T-1s for Voice/Data extended to JPL (Pasadena)

        -   Audio recording

        -   Administrative Network connectivity in MOSB/PHSF (55 users)

        -   Timing displays (4) in MOSB/PHSF

        -   PAWS in MOSB/MPPF/PHSF

    -   Mission Dress Rehearsal (day 24 2^nd^ shift)

        -   Launch Vehicle voice nets extended from Hangar AE to MOSB,
            GSFC and JPL (Pasadena) via NISN assets

        -   30+ voice nets

        -   Timing displays (4) in MOSB/PHSF

        -   3 T-1s for Voice/Data extended to JPL (Pasadena)

        -   Administrative Network connectivity at Hangar AE (5 users)

-   Delta-IV SPYsat

    -   F-1 (day 10)

        -   Support voice checks between Hangar AE and VAFB

        -   20+ voice nets

        -   Support ER F-1 requirements

    -   DOL (day 11 and 12)

        -   Support DOL video from Hangar AE to Various KSC sites

        -   Support DOL voice nets between Hangar AE and VAFB Building
            836 via NISN assets

        -   20+ voice nets

        -   Support ER DOL requirements

        -   PAWS KSC wide

-   Pegasus RAINsat

    -   Payload/vehicle processing in MOSB/MPPF (all month)

        -   8 OIS-D stations in MOSB/MPPF

        -   OIS-D voice nets extended to Hangar AE

        -   40+ voice nets

        -   Audio recording

        -   OTV, CTV in MPPF

        -   Administrative Network connectivity in MOSB/MPPF (25 users)

        -   Timing displays in MOSB/MPPF

        -   PAWS in MOSB/MPPF/PHSF

    -   Vehicle Ferry Flight (FF) (day 16 and 17)

        -   Support FF voice checks between VAFB Building 836 and Hangar
            AE via NISN assets

        -   10+ voice nets

        -   Support FF voice nets between VAFB Building 836 and Hangar
            AE via NISN assets

        -   Audio recording

        -   Timing displays MOSB/MPPF

        -   Support vehicle convoy (radio) from CCAFS to MPPF

    -   F-1 (day 25)

        -   Support voice/video checks between Hangar AE, TEL-IV, KSC
            and GSFC via NISN assets

        -   Support ER F-1 requirements

        -   Timing displays MOSB/MPPF

    -   DOL (day 26 and 27)

        -   Support voice/video/data at KSC (including TEL-4) and
            extensions to Hangar AE, XY, and GSFC via NISN assets

        -   40+ voice nets

        -   Audio recording

        -   Support ER DOL requirements

        -   Timing displays in MOSB/MPPF, HQ

        -   PAWS in MOSB/MPPF

-   Atlas-V IRONsat

    -   Payload advance team arrives (day 30)

        -   10 new Administrative telephones at SAEF-II, Room 201

        -   10 Administrative LAN drops at SAEF-II, Room 201

        -   PAWS in SAEF-II

-   Delta-II VAPORsat (VAFB)

    -   F-1 (day 27)

        -   Support voice/Closed IO Net connectivity between Hangar AE,
            VAFB Building 836 and GSFC via NISN assets

    -   DOL (day 28 and 29)

        -   Support DOL Closed IO Net data and 15 voice nets between
            Hangar AE, VAFB Building 836 and GSFC via NISN assets

        -   Extend DOL video to various KSC facilities

# [S-2.18.1.b. Perturbations to Scenario I]{.underline}

# 

# ***Space Shuttle***

Shuttle stacking and transfer to the PAD (weeks 3 and 4):

-   Stacking operations require an additional week, Shuttle launch
    delayed 1 week.

-   Day for day scrubs (launch delay of 5 days).

## Space Shuttle Payloads

STS-215, ISS-42A, Truss Elements X1 and G4, POPSI (weeks 1 and 2):

\- Processing operations stand down for 6 weeks.

## Delta-II Jupiter Scan

Payload processing in MOSB/PHSF (all month):

\- Administrative Network connectivity for 25 new users at MOSB and 12
new users at O&C building required by end of week 2.

\- 2 additional OIS-D stations required at MOSB commercial trailer by
end of week 2.

\- 2 additional OTV links required at MOSB commercial trailer by end of
week 2.

\- Mission Dress Rehearsal delayed 72 hours.

## Pegasus RAINsat

DOL (day 26 and 27):

\- Vehicle and Payload return to MPPF for de-mate operations. Processing
extended for NLT 60 days.

-   Additional portable video camera at MPPF ASAP.

-   3 additional voice nets between MPPF and GSFC ASAP.

-   6 additional LAN drops at MPPF ASAP

## Delta-IV SPYsat

DOL (day 11 and 12):

Launch delayed 48 hours.

## Atlas-V IRONsat 

Payload advance team arrives (day 30):

Team arrival delayed 14 days.

**Section L Scenario Essay Question**

Essay Instructions:

Part I:

Given the preceding scenario, describe the following in detail:

A.  Planning process to meet the Government's requirements.

B.  Work flow (execution) process to meet the Government's requirements.

C.  Staffing Plan to meet the Government's requirements (including
    affiliates).

D.  Management Controls used to meet the Government's requirements.

E.  Work Status Process used to meet the Government's requirements.

Part II:

Given the perturbations to the preceding scenario, describe the
following in detail:

A.  Planning process to meet the Government's requirements without
    impact to the scheduled mission support

B.  Work flow (execution) process

C.  Staffing plan (including affiliates)

D.  Management controls

E.  Work status process

Part III:

To ensure that the perturbations introduced to mission support, in the
preceding scenario, do not become the standard mode of operating,
discuss the following in detail:

A.  Approach to ensure support of:

    a.  Stand Downs

    b.  Technology Refresh

    c.  Training

    d.  ID/IQ Projects

    e.  Maintenance

    f.  Increased Service Requests

    g.  Installation Work

    h.  Weekday/Weekend Staffing

B.  Returning to reduced work hours.

C.  Catching up on delayed tasks and eliminating backlogs.

D.  Options for prolonged or consecutive deviations.

Kennedy Space Center Communications Support Scenario

[S-2.18.2 Scenario II-Raising Customer Support Levels]{.underline}

This scenario describes an area of current customer support levels that
needs improvement. Describe how to would plan, initiate, execute and
complete efforts to achieve the new levels. Approach, attention to
technical details, management and customer support and feedback will be
evaluated.

Essay Instructions:

Part I:

Currently the individual customer is provided minimal feedback from the
contractor on the status of work orders that are in process. The only
status the customer receives is an email notification that the request
was received (with work order number) and an email when the work order
is closed. The only way for the customer to find out the progress of
their work order is to call or email the Communication Control desk and
ask for a status. The Communication Control Desk then assigns a
representative who responds to the customer at a later date with a
status.

Propose how this process could be improved so that the customer has
access to continuously updated status of their work order.

Given the preceding scenario, describe in detail:

A.  Approach that would provide automated feedback to customers.

B.  Planning Process to implement approach.

C.  Work Flow (execution) Process to show how status would be fed into
    the system and presented to the customer.

D.  Staffing and Material Plan to meet the approach.

E.  Management Controls (metrics) used to measure the performance of the
    customer feedback system.

Part II:

Provide an example of how the bidders proposed Work Processing System
(Attachment J-1, Section 4.1.1) would track work in progress and work
planned in the future. Show how the work control system would predict
conflicts in staffing numbers and skills required for the planned work.
In addition, show how moving work forward or back could mitigate peaks
and valleys in staffing levels using PWS, while preventing an
accumulation of work due to staffing issues.

Given the preceding scenario:

A.  Describe example reports provided by work control system.

B.  Show how work control system reports will provide data needed to
    plan workflow to minimize resource conflicts.

C.  Show an example of a period of resource contention (peaks and
    valleys).

D.  Show how work control system will reschedule work to accommodate
    resource conflicts.

E.  Describe Work Flow (execution) Process to show how resource
    information would be fed into the work control system and kept
    current as work progresses.

F.  Show how work control system will be used to produce Staffing and
    Material Plans to meet the requirements of work planned.

G.  Describe Management Controls (metrics) used to measure the
    effectiveness of the work control system in reducing resource
    conflicts and avoiding an accumulation of unaccomplished work.

####### S-2.18.3 Scenario III - Deploying New Technologies

This scenario describes two examples of moving from a current technology
to a new one. For both examples, describe how to plan, execute and
ensure smooth transition without impacts to customers, over long
transition periods, certification and verification, customer acceptance
and removal of replaced capabilities.

Essay Instructions:

Part I:

Currently the Kennedy Communications network infrastructure consists of
a mixture of multiple separate special purpose networks (i.e. IP
network, mission voice support, telephones, video, etc). Propose how the
various network systems could be combined into one commercial off the
shelf system that would meet the needs of all these systems. This would
include the issue of combining separate/isolated current infrastructure
into shared.

Given the preceding scenario, describe in detail:

A.  Approach describing a network architecture capable of combining
    existing separate networks.

B.  Planning Process to implement approach including schedule and how
    this system would be phased in with existing systems without
    impacting ongoing operations.

C.  Staffing and Material plans to meet the approach.

D.  Management Controls (metrics) used to guarantee that the
    Government's operational requirements are still met with no impact
    to ongoing operations during the transition to the new approach.

Part II:

Currently the Kennedy Communications telephone system is a standard
telephone system separate from the computer networks. Propose how the
existing telephone system could be converted to a Voice over IP
telephone system and combined with the network infrastructure used for
computer networks at KSC. This would include the issue of deploying a
new telephone system with minimal impact to day-to-day telephone usage
and no impact to mission critical operations. Address reliability
requirements of combined network system required to meet combined
operational requirements.

Given the preceding scenario, describe in detail:

A.  Approach describing a Voice over IP telephone system capable of
    combining existing separate telephone and computer network
    infrastructures.

B.  Planning Process to implement technical proposal including schedule
    and how this system would be phased in with existing systems without
    impacting ongoing operations.

C.  Staffing and Material plans to meet the technical proposal.

D.  Management Controls (metrics) used to guarantee that the
    Government's operational requirements are still met with no impact
    to ongoing operations during the transition to the new approach.

**(Sub-Factor S-3) Safety and Health**

**S-3.1** **Safety and Health Plan**

Describe the approach for assuring safety and health with respect to
Attachment J-1, Section 3.0. Provide sufficient detail to demonstrate an
understanding of how occupational health, industrial safety, systems
safety, operational safety, process safety, safety risk identification
and assessment, mishap reporting, and external and internal reporting
contribute to ensure performance. Demonstrate knowledge of Safety and
Health compliance requirements and how they are effectively implemented
into the safety management approach including: Federal, State, Local,
NASA Agency-wide, and installation specific policies and procedures.
Describe the approach to safety and health using Offeror proposed Safety
and Health Metrics, which shall show how they are integrated into
management's processes for implementing the Safety and Health
requirements.

Address and be consistent with the NASA safety hierarchy:

-   The public

-   The astronauts

-   The NASA workforce

-   High value equipment and property

Describe the proposed integration of safety and health into the
management processes. Discuss how the safety and health goals and
objectives are communicated to the workforce. Submit a Safety and Health
plan in accordance with NFS 1852.223-73 (APR 2002) and address the
elements specified in NPG 8715.3, NASA Safety Manual, and Appendix H.
Demonstrate VPP compliance. Discuss the processes and elements to ensure
a robust safety program capable of being OSHA VPP Star certified.

**S-3.2 Mission Suitability Scenarios**

Respond to the scenarios listed in Section S-2.18 with a narrative that
describes the safety and mission assurance approach to the described
situations. Ensure that the responses to the case scenarios are
consistent with overall technical, management, and safety and health
approaches.

**L.13 (KICS) COST/PRICE PROPOSAL INSTRUCTIONS**

## A. GENERAL INSTRUCTIONS 

The cost proposal will encompass all costs associated with the
requirements of the contemplated contract and will comply with
applicable FAR, NFS, and governing statutory requirements. The contract
will be subject to the Service Contract Act of 1965, as amended. It is
contemplated that a single contract with the following pricing structure
will be awarded as a result of this RFP.

Period of

[Description \_\_\_\_\_ \_\_]{.underline} [Performance\_]{.underline}

Phase-In Period (Not-to-Exceed, Cost Basis) 1^st^ Quarter GFY04

Basic Requirements (Cost Plus Award Fee) 1/1/04 -- 9/30/08

Indefinite Delivery/Indefinite Quantity(Fixed Price/Unit)

\- Specialized Services 1/1/04 -- 9/30/08

\- Administrative Telephones 12/1/04 -- 9/30/08

\- DOD Technical Multi-Media Support 10/1/04 -- 9/30/08

\- DOD Technical Multi-Media Support-Add'l. 10/1/04 -- 9/30/08

Cost or Pricing Information. Offerors are exempt from the requirements
of submission or certification of cost or pricing data, as defined in
FAR 15.401, however, information other than cost or pricing data will be
required to allow for evaluation of cost realism and reasonableness.

## B. SPECIFIC INSTRUCTIONS.

Following is the specific format requested for submittal of cost and
pricing information. In preparing the cost proposal, the RFP specified
format is required for summary level information only, and the Offeror's
own cost model, structure and format may be used for submitting
supporting information. These instructions, including the requirements
for detailed cost and substantiation information are equally applicable
to all subcontractors and all principals in joint ventures and teaming
arrangements, whose contract is cost reimbursable.

Offerors are required to submit two hard copies and one electronic copy
of the cost proposal directly to the audit office identified in the
cover page of the cost proposal concurrent with submittal of the
proposal to NASA.

**Cover Page**. Provide the following information on the cover page of
the cost proposal:

-   Solicitation number

-   Name, address, and telephone number of Offeror

-   Name, title and telephone number of Offeror's point of contact

-   Type of contract, place(s) and period(s) of performance

-   The total proposed amount

-   Name, address, telephone and fax number of the cognizant contract
    administration office and audit office

-   Name, title and signature of authorized representative of the
    company, and date of submission.

To the extent applicable to its proposal, each Offeror will include the
following forms in its cost proposal. The Offeror may resize the forms
to better fit the proposal package but must adhere to the format designs
provided. Electronic copies of all forms to be completed are provided.

Form

[Identifier]{.underline} \_\_\_\_ [TITLE]{.underline}

A Summary of Total Estimated Cost and Fee

[Basic Requirements]{.underline}:

B Direct Labor Hours and Cost

C Supplies, Materials and Equipment Cost

D Subcontract Cost

E Other Direct Cost

F Burden/Indirect Expense Pool

[Indefinite Delivery Indefinite Quantity(ID/IQ)
Requirements]{.underline}:

G - Specialized Services

H - Administrative Telephones

I - DOD Technical Multi-Media Support

Attach. J-6 Indefinite Delivery Indefinite Quantity Pricing Schedules:

\- CLIN 0003 --Catalog of Specialized Services

\- CLIN 0004 --Catalog of Products & Services --Administrative
Telephones

\- CLIN 0005 --Catalog of Products & Services-- DOD Technical
Multi-Media Support

\- CLIN 0006 --Catalog of Products & Services-- DOD Technical
Multi-Media

Additional Products:

-Motion Picture Products

-Still Camera Products

-Video Camera Products

The cost forms included herein are structured on a Government Fiscal
Year (GFY) basis (October 1 through September 30). The forms are
designed to provide information necessary to evaluate all proposals on a
uniform and consistent basis. Offerors are requested to classify and
propose cost elements in the specified format.

##  C. SUPPORTING INFORMATION REQUIREMENTS 

Offerors are requested to summarize the proposed costs requested on the
cost proposal form and attach detailed information, as described below,
and presented in the Offeror\'s own format, which supports the various
sub-elements of the cost proposed on the form. A reference column has
been formatted on the proposal form for the Offeror to use to identify
the supporting information for each cost element. All pricing and
estimating techniques, cost development and computations shall be
clearly displayed, and shall support the proposed cost in such a manner
that audit and computation can be readily accomplished. Information
submitted in electronic format shall display all formulas used to
calculate the cost. Ensure that the amounts in the detail cost
information reconcile with the costs on Form A.

Offerors shall submit supporting information for all fixed unit prices
which will demonstrate reasonableness of the proposed prices, such as
basis of estimate, projections, discounts, rough order of magnitude
information, commercial catalog and published price lists comparisons,
market price comparisons, or recent sales of same or similar items.

## D. FORMS INSTRUCTIONS 

**Form A - Summary of Total Estimated Cost and Fee** - Summarize by
Government Fiscal Year, the proposed cost and fee by element of cost for
each performance period as indicated on the form. Reconcile the totals
with the amounts on the proposal cover sheet and supporting cost
proposal forms.

Phase-In. A phase-in period between award and initiation of the basic
contract period of performance is anticipated. The projected phase-in
will be for a period not to exceed 90 calendar days in the first quarter
of GFY04. In consonance with section H-19 (Phase-In Period), the
activities will be accomplished on a cost-reimbursable, non-fee-bearing
basis, not to exceed the proposed amount. Summarize the estimated cost
of the Phase-In period on Form A, and attach details supporting the
development of the estimated cost.

Fee. This work package supplement is utilizing NASA's Set Fee
Initiative. The goal of this initiative is to assure that sufficient fee
is available to operate as an effective incentive to ensure excellent
performance at a reasonable cost. Offerors are encouraged to use the
NASA Structured Approach for determining the proposed fee (NASA Form 634
and accompanying guidelines). However, an award fee/performance fee pool
of less than 6% (calculated as a percentage of estimated cost) may
indicate a lack of corporate commitment and may not be sufficient to
incentivize excellent performance. Include on Form A, the maximum
available award fee amount proposed.

**Form B - Direct Labor Hours and Cost.** Submit a Form D for each
contract year. List each labor classification in the proposed workforce,
and, for proposal purposes only, categorize the proposed staffing into
the five homogeneous groupings described below.

#  [Category]{.underline} [Description .]{.underline} 

> Management/Supervision First level supervisor and above
>
> Professional/Administrative Classifications primarily concerned with
> financial or management, human relations, contract administration,
> accounting, legal
>
> Scientific/Engineering Classifications requiring a technical degree
>
> (minimum Bachelor's Degree) such as Engineering, Mathematics, Physics
>
> Technical Classifications requiring technical (non-degreed) training
> or expertise in support of professional, scientific or engineering
> disciplines, such as Technicians, Drafters, Planning and Systems
> specialists

Clerical/Support Clerical, secretarial and support classifications, such
as secretary, personnel clerk

> \(b\) Display the straight time and overtime productive labor hours,
> hourly rates and cost for each individual job classification in the
> category grouping. In the columns denoted on the form, identify the
> number of work year equivalents in each labor classification that are
> Exempt (EX) and Non-Exempt (NE) from the Service Contract Act. For
> Non-exempt classifications that are represented by a union, also
> indicate an alphabetic identifier of the union in the column. Submit a
> brief narrative explaining how the work year equivalents in the Cost
> Proposal reconcile with the staffing plan submitted in the Mission
> Suitability Proposal. For proposal purposes, the cost of
> non-productive time shall be classified as a labor burden expense and
> presented on Form F, Burden/Indirect Expense Pool.

\(c\) The KICS contractor will be required to assume responsibility for
completing work projects that will not be finished at the end of the
current CSOC contract. A file containing a brief description of the open
work, as of March 17, 2003, is provided in the Technical Library, "Open
Work Listing". The Government has prepared the following guide to assist
Offerors in quantifying the labor resources necessary to reduce and
eliminate this backlog by the end of the KICS contract.

> Productive
>
> [Labor Hours]{.underline}
>
> GFY'04 (9 mos) 13,875
>
> GFY'05 16,650
>
> GFY'06 12,950
>
> GFY'07 9,250
>
> GFY'08 5,550

Offerors may consider this Government estimate as a guide only in
preparing their proposal; however, the offeror's proposed staffing shall
be based on it's own approach to performing the PWS, including
completing this open work.

\(d\) Include in the supporting information, the rationale and
methodology used for labor rate development, including escalation
assumptions, differential payments for multi-shift or non-standard
workweek schedules, and planned usage of incumbent personnel versus new
hires. Include planned wage increases throughout the period of
performance for personnel who are Exempt and Non-Exempt from the Service
Contract Act (SCA). Demonstrate compliance with the applicable
Department of Labor Wage Determination relating to wages and applicable
collective bargaining agreement(s).

Form C -- Supplies, Materials & Equipment Cost.

> **(a)Supplies & Materials Cost**. The KICS contractor may procure
> supplies and materials that will be consumed or expended in performing
> the contract, such as raw and processed materials, assemblies,
> components, purchased parts, stock replenishment items, non-stock
> items, photography supplies, office supplies, small tools, etc. The
> nature and quantity of these items would not be expected to vary with
> the Offeror's planned approach to performing the work. Therefore, for
> proposal preparation and evaluation purposes, Offerors shall include
> in the proposed cost, the Government estimate for the following, and
> assume an escalation rate of 3.5% for GFY's 06 -- 08:

GFY 04

[Supplies & Materials]{.underline} [(9 mos.)]{.underline} [GFY
05\_]{.underline}

Basic Requirements \$75,000 \$178,500

Task Order-- Specialized Services\* \$10,000 \$30,000

> \*Costs directly related to performance of IDIQ Task Orders for
> Specialized Services (CLIN 0003), identified in PWS 5.0.
>
> **(b) Equipment Cost.** Identify the type and amount of equipment
> planned to be charged direct and dedicated for use on this contract.
> Separately identify the cost of hardware and software licenses and
> maintenance agreements, as well as all hardware, software, calibration
> and heavy equipment maintenance costs. Include in supporting
> information, the type(s), quantity, unit cost, basis of estimate,
> planned source, and method(s) of acquisition (lease or purchase) for
> all proposed equipment purchases. The contractor will be required to
> provide sustaining engineering for system equipment during the period
> of performance. Ensure that the replacement schedules for all
> equipment reflected in the cost proposal are in consonance with the
> approach described in the mission suitability proposal.

**Form D - Subcontract Cost.** Identify the planned source(s) of
services that will be obtained from subcontractors, affiliates and other
outside sources, the type of subcontract contemplated, and the estimated
amount in each GFY. A separate and complete cost proposal package,
including detailed cost information, is required from each team member
and subcontractor entity whose contract is cost-reimbursable. Prime
Offerors are required to conduct cost or price analyses to establish the
reasonableness of the proposed subcontract amounts and include a brief
summary of the results of these analyses in the supporting information.

**Form E - Other Direct Costs.** Identify the type and amount in each
GFY of other direct costs to be charged directly to the contemplated
contract. The KICS contractor personnel may be required to provide the
following items during contract performance, however, the nature and
quantity of these items would not be expected to vary with the Offeror's
planned approach to performing the work. For proposal preparation and
evaluation purposes, Offerors shall include the Government estimate for
the following, and assume an annual escalation rate of 3.5% for GFY's
06-08.

GFY 04

[Other Direct Costs]{.underline} [(9 mos.)]{.underline} [GFY
05]{.underline}

Travel \$262,500 \$415,000

Task Order-- Specialized Services\* \$25,000 \$51,750

> \*Costs directly related to performance of IDIQ Task Orders for
> Specialized Services (CLIN 0003), identified in PWS 5.0.

Also identify the type and amount of other items that will be required
during contract performance, such as the cost of training, licenses and
certifications, relocation, recruitment, vehicles, and any other direct
cost items. Include a brief description of the items, quantities, unit
costs, basis of estimate, geographical locations, and other descriptive
data pertaining to the items.

**Form F -- Burden/Indirect Expense Pool(s).** Submit a Form F
displaying the composition of each burden and indirect expense pool
proposed and indirect rate developed, based on the Offeror's fiscal year
and in accordance with its normal and/or approved estimating and
accounting practices. A separate form is to be submitted, as applicable
for the burden/indirect expense pools listed below. List the elements of
each pool, amount of each element, base, rate, and method of allocating
the cost to the KICS contract. To facilitate uniform evaluation of
proposals, proposed pricing indirect rates are also required to be
stated on a Government Fiscal Year (GFY) basis. Disclose on Form F a
reconciliation of the Offeror's Fiscal Year rate(s) with the rate(s)
used on Form A in projecting costs by GFY.

> **(a) Labor Burden Cost** -- Include the following labor related
> expense elements in either single or multiple burden pools. Attach
> supporting data that demonstrates compliance with health and welfare
> payments required by the Service Contract Act.
>
> \- Payroll additives will include the costs of Federal Insurance
> Contributions Act (FICA), Federal and State Unemployment Insurance
> (FUTA/SUTA), Workers\' Compensation Insurance and other types of
> payments required by law or regulation.
>
> \- Fringe benefits will include the cost of health and life insurance,
> pension, retirement and savings plans, and other employee fringe
> benefits. Explain the development of each proposed element of fringe
> benefits cost, including escalation, participation assumptions, and
> employer/employee cost sharing ratios. If incumbent contractor
> employees are planned to be utilized on the contract, demonstrate the
> comparability in value to the employees, of proposed fringe benefits
> to those currently being received by the employees.
>
> \- Non-productive labor will include the cost of all compensated
> leave. Summarize the cost, and submit a brief narrative that
> quantifies by element (e.g., vacations, holidays, sick leave and other
> paid absences) the priced non-productive hours per year.
>
> \- Other labor-related burdens - list as applicable.
>
> **(b) Overhead and General &Administrative (G&A).** Submit a separate
> form for each indirect overhead expense pool, such as local, division
> and home office overheads, procurement and material handling burdens,
> service centers and other overheads, as well as corporate home office
> or segment expense pools (G&A).

**Form CASB-CMF - Contract Facilities Capital and Cost of Money.** If
claimed, the Offeror must compute contract facilities capital cost of
money on DD Form 1861, based on factors developed on Form CASB-CMF in
accordance with Cost Accounting Standard 414, and enter the proposed
cost on Form A. In view of the policy stated in NFS 1815.404-471-5 to
reduce fee/profit objectives, for imputed facilities capital cost of
money, Offerors may elect to forego the development of facilities
capital cost of money and attendant profit/fee objective reduction. If
the successful Offeror elects this approach, the clause in FAR 52.215-17
(Waiver of Facilities Capital Cost of Money, Oct. 1997) will be included
in the resultant contract.

Form G: Indefinite Delivery/Indefinite Quantity -- Specialized Services.
PWS section 5.0 contains a requirement for additional support services
to be furnished on an Indefinite Delivery, Indefinite Quantity basis by
the issuance of task orders at any time during contract performance and
in accordance with the procedures set forth in section H-5. For proposal
preparation and selection purposes, Offerors shall assume the following
best estimated quantity (BEQ) of productive hours will be ordered by the
Government via task orders in each year of contract performance.

[Productive Labor Hours]{.underline}

GFY 04 GFY's 05-08

[Services]{.underline} [(9 mos.)]{.underline} [Per Year]{.underline}

System Administrator Services 4,165 5,550

Help Desk Services 9,715 12,950

System Engineering Services 8,325 11,100

Subsystem Engineering Services 4,165 5,550

Technical Support Services [41,625]{.underline} [55,500]{.underline}

Total Hours 67,995 90,650

Prime offerors will submit a Form G specifying the number of hours/year
above, the fixed price per hour and the extended amount. The proposed
prices in each year shall include all labor-related direct costs,
including subcontractor, affiliate, and consultant labor costs,
applicable indirect costs and anticipated profit. The resultant fully
burdened hourly labor rate will be incorporated into the contract
Section J, Attachment J-6 CLIN 0004. Government estimates for non-labor
costs (supplies/materials and other direct costs) directly related to
the performance of work orders for these services have been included in
the estimated cost of the Basic Requirement. Offerors shall support the
reasonableness of the proposed prices by including details of the labor
rate development, the labor classifications in the skill mix, and the
minimum experience and training requirements for each service.

Form H -- Indefinite Delivery/Indefinite Quantity -- Administrative
Telephones

PWS section 4.2.5 contains a requirement for the KICS contractor to
furnish the following items, beginning December 1, 2004, on an IDIQ
basis by the issuance of task orders, and in accordance with the
procedures set forth in section H-5. For proposal preparation and
selection purposes, Offerors shall assume the following best estimated
quantities of each item will be ordered by the Government via task
orders in each year of contract performance.

NUMBER OF

[Items\*]{.underline} [UNITS/YEAR]{.underline}

PH-1 Standard Hallway Telephone 3,535

PH-2 Standard Desktop Telephone 11,365

PH-3 Enhanced Feature Set Telephone 2,625

PH-5 VoIP Standard Desktop Telephone 300

PH-6 VoIP Enhanced Feature Set Telephone 20

PRI -- Primary Rate Interface Service 4

\*Note: No projected BEQ for PH-4 Conference Room Telephones

Prime offerors will submit a Form H specifying the number of units/year
above, the monthly price per unit, number of months in the GFY and the
extended amount. The proposed prices shall include all direct costs,
including hardware and software maintenance, technology refresh,
subcontractor costs, training and other direct costs, applicable
indirect costs and anticipated profit. The resultant fully burdened unit
price will be incorporated into the contract Section J, Attachment J-6
CLIN 0004. Offerors shall support the reasonableness of the proposed
prices by including details of the basis of estimate and unit price
development

The KICS contractor will be required to purchase all existing
administrative telephones (hardware and software) on KSC from the
incumbent contractor, OAO Corporation. To assist offerors in quantifying
the value of this transaction, the projected transition charges to
acquire the assets, as of December 1, 2004, will total \$414,729.
Offerors shall include this amount in the proposed prices, and amortize
the cost in accordance with its normal accounting practices.

**Form I - Indefinite Delivery/Indefinite Quantity -- DOD Technical
Multi-Media Support.** PWS section 4.2.2.5 contains a requirement for
the KICS contractor to furnish the following products and related
services, beginning October 1, 2004, to Department of Defense (DOD), on
an IDIQ basis by the issuance of delivery orders, and in accordance with
the procedures set forth in section H-6. For proposal preparation and
selection purposes, Offerors shall assume the following best estimated
quantities of each item will be ordered by the Government via delivery
orders in each year of contract performance.

[NUMBER OF UNITS/YEAR]{.underline}

[Items]{.underline} [GFY'S 05-08]{.underline} [UNITS]{.underline}

Basic Launch Multi-Media Package 3 Package

Launch Scrub 3 Event

Launch Slip 3 Event

Additional Camera/Film/O&M (16mm MOPIC) 3 Camera

Additional Camera/Film/O&M (35mm MOPIC) 3 Camera

Additional Camera/Film/O&M (70mm) 3 Camera

Additional Camera/Film/O&M (35mm Still) 3 Camera

Additional Camera/Recording/O&M(Still Digital) 3 Camera

Additional Camera/Recording/O&M(Video) 3 Camera

Additional Camera/Recording/O&M (Infrared) 3 Camera

Additional Camera/Recording/O&M -

(High-Definition Video) 3 Camera

Additional Services 2,000 Prod Labor Hr.

Prime offerors will submit a Form I specifying the number of units/year
above, the fixed price per unit (rounded to the nearest whole dollar)
and the extended amount. The proposed prices in each year shall include
all direct costs, including subcontractor costs, applicable indirect
costs and anticipated profit. The resultant unit price will be
incorporated into the contract Section J, Attachment J-6 CLIN 0005.
Offerors shall support the reasonableness of the proposed prices by
including details of the basis of estimate and unit price development.

**Attachment J-6: Indefinite Delivery/Indefinite Quantity Pricing
Schedules**. The unit prices proposed on Forms G, H, and I, as well as
unit prices for additional telephone and DOD Technical multi-media
support, will be included in the KICS contract on Attachment J-6, IDIQ
Pricing Schedules. The following Schedules for CLIN's 0003 through 0006
are required to be submitted by the Prime Offeror in the formats
provided. A uniform structure for identifying each CLIN, Sub-CLIN and
Item on the Pricing Schedules is outlined in Attachment J-6.

**CLIN 0003** -- Catalog of Specialized Services: Submit an Attachment
J-6 for CLIN 0003 and insert the fixed price per hour which would be
applicable in each GFY for the services described in PWS 5.0. Ensure the
unit prices on Form G reconcile with the prices in this Attachment.

**CLIN 0004** -- Catalog of Products & Services -- Administrative
Telephones: PWS 4.2.5 contains a requirement for the KICS contractor to
furnish standard and optional Administrative Telephone Products and
Services. Submit an Attachment J-6 for CLIN 0004 for each GFY. A listing
of each item is displayed on the Attachment Form. Insert the fixed price
per month for the Base/Standard Seat and optional services that would be
applicable in each GFY. The unit price of items not included in the
Base/Standard Seat Configuration shall be stated as a net price
adjustment to the Standard Configuration base price. Ensure the unit
prices for items on Form H reconcile with the prices in this Attachment.

**CLIN 0005** - Catalog of Products & Services -- DOD Technical
Multi-Media Support: Submit an Attachment J-6 for CLIN 0005. A listing
for each item is displayed on the

Attachment Form. Insert the fixed price per unit that would be
applicable in each GFY for the products and services described in PWS
4.2.2.5. Ensure the unit prices of items on Form I reconcile with the
prices in this Attachment.

CLIN 0006 -- Catalog of Products & Services -- DOD Technical Multi-Media
Support Additional Products: PWS section 4.2.2.5 also contains a
requirement for the KICS contractor to furnish additional Motion
Picture, Still Camera and Video Camera Products to DOD. Submit an
Attachment J-6 for each SubCLIN of CLIN 0006. Insert the base fixed
price per unit that would be applicable in each GFY, and the price
adjustment, increase (+\$) or decrease (-\$), which will be applicable
to the base prices for 2-hour and 24-hour accelerated deliveries and
quantity discounts for more than 9 units ordered. The offeror will
identify any items on the list that are not available in it's product
line, and may propose additional items that will be made available to
the KICS contractor.

E. COMPUTERIZED INPUT INSTRUCTIONS.

In addition to the requirements outlined in the paragraphs above,
Offerors are required to submit cost proposal information in electronic
format on CD-ROM, as well as hard copy. The cost proposal forms are
contained in an Attachment to this RFP. Each file is identified with a
file name that corresponds to a specific cost proposal form.

Offerors may alter cost proposal formats if all proposed costs cannot be
identified on the forms as currently configured, and may lengthen forms
and adjust column widths, as appropriate. If the cost proposal is
prepared using an electronic cost model, each linked file or spreadsheet
in the model shall be identified by a brief descriptive title.
Otherwise, the files are to be submitted using a uniform naming
convention developed by the offeror that identifies the cost proposal
form and GFY (if applicable). All supporting information is also
required to be submitted on CD-ROM and Offeror's may use formats and
structure of their choosing. The supporting information must be
accessible by the computer system and software packages previously
identified.

F. DISCLOSURES:

Offerors are required to submit the following information as an
attachment to the Cost Proposal.

**(1) Accounting System Disclosures** A pre-award accounting system
survey may be made to determine the adequacy and suitability of the
Offeror\'s accounting system to properly accumulate and report contract
performance cost data. The prime and all subcontractors, whose contract
will be cost reimbursable, are required to disclose details of any prior
accounting system examinations that have been performed, state whether
or not the accounting system was found adequate, the survey date, and
the name of the audit office or contract administration office that
conducted the survey. Disclose if the proposed accounting system is
currently in full operation, and if not, the anticipated date on which
the survey may be conducted. Identify the hardware and software planned
to be utilized in the electronic accounting system during contract
performance, and the location of the books and records. Address the
capability of the system to identify and accumulate costs to assure
proper recording to cost objectives and describe internal control
procedures planned to minimize the risk of mischarging between cost
reimbursable and fixed price requirements.

**(2) Small Business Size Compliance.** Attach computations that
demonstrate compliance with limitations on subcontracting in accordance
with FAR 52.219-14(b)(1).

**(3) Service Contract Act Compliance Disclosures.** The Service
Contract Act of 1965, as amended, is applicable to the KICS contract.
The Department of Labor Wage Determination is contained in RFP
Attachment J-3. Offerors are required to submit a total compensation
plan in the Cost Proposal, which demonstrates compliance with the wage
rates and fringe benefits stipulated in the Wage Determination and
disclosure requirements of NFS 18-52.231-71 "Determination of
Compensation Reasonableness" and FAR 52.222-46 "Evaluation of
Compensation for Professional Employees."

\(4\) Financial Capability Disclosure. In the Cost Proposal Volume,
submit one copy of financial statements and accompanying notes for the
two most recently completed fiscal years. In addition, provide
information that shows the amount of established and/or available lines
of credit, the financial institution extending the line, and the dollar
amount (if any) presently in use.

L.16 (KICS) PROPOSAL MARKING AND DELIVERY

Hand delivered proposals for the KICS work package shall be delivered to
the depository located in CIAO Building.

**Kennedy Integrated Communication Service (KICS)**

**Supplemental Proposal Instruction**

**Section M**

M.2 (KICS) SOURCE SELECTION AND EVALUATION FACTORS---GENERAL

All evaluation factors other than cost or price, when combined, are
approximately equal to the cost factor. The past performance factor is
less important than the mission suitability factor.

M.3 (KICS) TECHNICAL/MISSION SUITABILITY FACTOR

The Mission Suitability Factor includes the following sub-factors:

-   Technical Approach

-   Management Approach

-   Safety and Health Plans

The evaluation of the Mission Suitability Factor will consider the
excellence of the proposed technical and management approach to meeting
the total requirements of the RFP, understanding of the total
requirements of the RFP, and the ability to perform as proposed on the
contract. The Mission Suitability Factor and its supporting subfactors
will be assigned adjective ratings, numerically weighted, and scored.
Cost realism, or the lack thereof, will be considered in evaluating
Mission Suitability, as an indicator of the Offeror's understanding of
the requirement.

The Government reserves the right to capture any proposed technical
performance capabilities above those specified in the RFP or proposed
approaches to meet contract requirements that have value to the
Government and are considered proposal strengths.

The Government will consider risks associated with cost, schedule, and
technical/management performance in determining strengths and
weaknesses.

The evaluation criteria for the Mission Suitability factor and its
supporting sub-factors are set forth below:

**[(Sub-Factor S-1) Technical Approach]{.underline}**

The government will evaluate the Offeror's approach for meeting all the
requirements of this RFP. The government will evaluate the Offeror's
demonstrated understanding of KSC ground communication systems. The
proposed staffing level and skill mix will be assessed to ensure the
contract technical requirements can be met. The Offeror's approach to
respond to and implement diverse, dynamic and late changing requirements
and priorities and effectively interface with multiple customers and
other contractors will be evaluated.

###### Operation of Current Systems 

The Offeror's demonstrated understanding of the existing work base and
the tasks necessary to provide the support and services identified in
Attachment J-1, Sections 1.0 and 4.0 will be evaluated. This evaluation
will consider the Offeror's approach to meeting the requirements in
Attachment J-1, Sections 1.0 and 4.0 and relative to the equipment
described in Attachment J-1, Appendix 5. The evaluation will be done
with respect to: technical processes and procedures; understanding of
key elements of existing systems; unique requirements related to
KSC/CCAFS; approach to meeting customer needs; application of innovative
solutions; methods for addressing the size of the KSC/CCAFS installation
(space and personnel); operations, maintenance and sustaining
methodologies and philosophies.

## Improving Current Systems and Service Levels

The Offeror's demonstrated understanding and knowledge of the goals
identified and the areas discussed in Attachment J-1, Sections 1.0, 4.0
and 5.0 will be evaluated.

The Offeror's approach to the following will be evaluated: how technical
alternatives are developed, understanding of technology life-cycle,
understanding of design lifecycles, understanding of successful
technology deployment methodologies, understanding of diverse team
compositions, understanding and knowledge of the communications
end-to-end requirements management and satisfaction process.

The Offeror's proposed processes to capture, define, allocate and verify
the technical requirements for communication system support will be
evaluated. The Offeror's proposed methods to identify and meet customer
requirements will be evaluated. The government will consider the
Offeror's proposed methods and processes to meet operational
requirements while advancing system capabilities and support levels.

The offeror's approach to providing visibility and insight into the
configuration and availability of all supported or provided systems and
services will be evaluated.

The Offeror's approach to identifying and understanding system
performance trends and technology issues within the communications
infrastructure will be evaluated. The Offeror's methodology, in analysis
of system lifecycles, to assure that problem root causes are addressed,
resolved and brought to closure will be evaluated.

The Offeror's approach to innovatively and proactively analyzing system
and service lifecycles, including replacement of inefficient and
obsolete systems, will be evaluated.

The Offeror's approach and understanding of the technical interfaces and
interdependencies with other government and contractor communication
systems, as well as the proposed plans to ensure successful interaction,
will be evaluated. This evaluation will consider the Offeror's
understanding of the needs associated with technical and organizational
dependencies across identified KICS interface points.

## Sustaining Engineering

The Offeror's proposed sustaining engineering approach will be evaluated
on the methodology to routinely update aging and ineffective systems and
technologies while ensuring support and services. The proposal will be
evaluated to the extent it demonstrates proactive, cost effective and
innovative planning approach for replacement of obsolete or inefficient
systems and equipment.

## Proactive Interfacing and Integration with Others

The Offeror's approach to effectively working with the government and
other contractors to meet the KICS contract technical interface
communication requirements will be evaluated. This includes differences
based on the nature and mission of external interfaces as listed in
Attachment J-2, Communication Demarcation Points.

###### 

###### Future Initiative Efforts

The Offeror's approach to, understanding of, and commitment to the KSC
Vision, as identified in Attachment J-1, Section 1.0 will be evaluated.
The evaluation will consider the approach for discovering and evaluating
new technologies related to KSC/CCAFS needs, inserting new technologies
into KSC and the customer base, integrating long term cost management
into technology management, estimating likelihood for success,
identifying key elements of success and achieving solutions to important
and challenging issues.

###### ID/IQ Specialized Services

The Offeror's proposed skill mix for ID/IQ will be evaluated for its
ability to provide the appropriate skills and to meet the requirements
of Attachment J-1, Section 5.0 and the application of technology
migration and infrastructure upgrade initiatives at KSC described in
J-1, Section 1.0. The Offeror's proposed description of its approach to
providing the telephone service as described Attachment J-1 section
4.2.5 will be evaluated. The proposed process and methods for the
operations and maintenance of the infrastructure and keeping its
associated software current will be evaluated.

####### Mission Suitability Scenarios

The mission suitability scenarios will be evaluated with respect to the
technical approaches for completeness in any/all of the mission
suitability subfactors. These responses to the scenarios will be
evaluated with respect to the capabilities described in the mission
suitability proposal for the requirements in Attachment J-1.

####### **DOD Technical Multi-Media Support**

### [Specific instructions for evaluating the DOD requirements in reference to actions associated with contract line item number (CLIN) 0005, PWS 4.2.2.5.4, DOD Technical Multi-Media Support, are provided below.]{.underline}

### [Image Acquisition/Processing/End Products]{.underline}

The proposal must demonstrate a clear understanding of the launch cycle
and the role played by the contractor. It must demonstrate the ability
to successfully track and acquire real-time and recorded images of
launch-cycle events using technology currently existing on the Eastern
Range or equivalent/improved contractor-provided equipment/instruments
and within the timeframes described in the PWS. If new technology will
be introduced to provide DOD technical multi-media support, the proposal
shall identify a timeline forecast for introducing the technology and
describe the decision criteria used by the offeror for its selection.
The proposal must demonstrate processing methods for still, motion
picture, and video/electronic imaging that will result in acceptable
image files and end products.

The standard is met when the proposal:

Describes sound technical solutions for Range Universal Documentation
System (UDS) inputs, planning, tracking, and capturing real-time or
recorded images for each launch-cycle and non-launch event. The test of
soundness will be met when the technical solutions will consistently
yield acceptable real-time or recorded images and image files
appropriate for the intended documentary or analytical purposes and
within the required timeframes. If the approach introduces new
technology, it will meet the test of soundness when it ensures there
will be no disruption in services and provides evidence that the
offeror's rationale for introducing the new technology includes research
showing the technology has developed sufficiently to provide acceptable
support/end products within the required timeframes.

Describes how still, motion picture, video/electronic image processing
will be obtained or performed, and demonstrates that the chosen method
or methods will yield image files and end products that will conform to
standards of excellence prevalent in industry and will meet customer
requirements for clarity of image/data.

**[(Sub-Factor S-2) Management Approach]{.underline}**

**Business Management**

The Offeror's approach to managing the entire contract will be
evaluated. The government will consider the Offeror's management
approach, including: processes, techniques, business practices or work
control processes which satisfy contract requirements; how the overall
management approach reflects upon flexibility, responsiveness, and
customer satisfaction and the overall goal of improving products and
services and modernizing the KSC infrastructure; strategies, division of
responsibility, internal controls; and how the proposed management
approach will assure timely response and action on requests to work
problems, support sustaining engineering, implementing maintenance and
provide new services as required.

The Offeror's approach to ensure the missions and goals of multiple
programs and projects while including the daily/hourly real-time changes
in the operations described in Attachment J-1, Section 4.0 will be
evaluated.

###### Phase-In Approach

The Offeror's proposed approach for Phase-In will be evaluated. The
proposed Phase-In period shall not exceed 90 days. Elements to be
evaluated include: Phase-In staffing; planned management team;
government statusing, approaches to ensure non-interruption of existing
services and support; completeness of planning; employee badging,
training, reasonableness of approach to assume existing contract
responsibility; required interactions, as well as justification for
these interactions with incumbent and NASA. The Phase-In period weekly
staffing projections, level of communication with the government and
estimated schedule will be evaluated. Identification of anticipated
problems and issues, as well as associated techniques for mitigating
these impacts, will also be evaluated.

###### Financial Management

Proposed financial management system, structure, and capabilities will
be evaluated for completeness with respect to interfaces, cost tracking,
timeliness and appropriateness.

The government will evaluate the approach to development of the 5-year
Technical and Cost Plan (DRD M-4) for clarity and to judge the offeror's
understanding of the contract requirements, objectives, vision, and how
it will allow the government to reap the associated benefits in terms of
efficiency and costs. The organization of the plan including the level
of attention given to O&M, sustaining engineering including replacement
of obsolete or inefficient systems and equipment, and ID/IQ activities
will be evaluated for completeness and clarity. The process being
proposed to develop, coordinate, and gain government approval of the
plan will be evaluated for completeness and clarity. The description of
the analysis that will support the justification for proposed work and
provide the basis for the associated cost estimates will be evaluated
for completeness and appropriateness. The description of how the plan
will be developed to provide a clear understanding of the proposed work
and a clear understanding of the associated costs to judge the clarity
and ease-of use of the proposed product. The approach to translating the
plan contents into a form that can be directly submitted into each
program's Program Operating Plan (POP) will be evaluated to judge the
appropriateness of the process, the completeness and clarity of the
proposed product as part of the 5-Year Technical and Cost Plan, and the
ease of migration into the POP process.

The Offeror's capability to develop cost impact assessments for ID/IQ
work will be evaluated with respect to timeliness, thoroughness and
reasonableness.

# **Outage Management**

The Offeror's approach to communication systems outage management will
be evaluated to ensure an understanding of the systems and processes
necessary to maintain effective outage processing. The Offeror's
approach to outage identification, scheduling, coordination, approval,
and execution will be evaluated. The Offeror's approach to ensuring
communication service outages are kept to a minimum and are conducted
during periods of non-critical program or center processing will be
evaluated. The Offeror's approach to ensuring impacted parties are
notified of outage extension will be evaluated.

###### Training and Certification of Personnel

The Offeror's overall approach to organize, implement and manage
training and certification will be evaluated with reference to
Attachment J-1, Section 2.3.6 and Section 8.0 and DRD TR-1, Kennedy
Integrated Communications Support (KICS) Training and Certification
Plan. The approach will be evaluated on how well it manages and
administers training to be cost-effective. The proposed mix of industry
training, on-the-job training, and government funded and contractor
provided training will be evaluated, along with how that mix will
managed and implemented to ensure that current skills and knowledge are
maintained as technology advances and infrastructure modernization
progresses. The approach to management and administration of training
and certification records will be evaluated for how well records are
obtained and recorded, how they are tracked and maintained, how status
is reported, government access to the records, and how records
transition to any successor contractor will be managed. The approach
will be evaluated for how well the technical reference library is
established, managed and administered including ease of access to the
library, the proposed contents of the library, and how the contents are
cataloged and made available to the users.

# **Configuration Management**

The Offeror's approach to hardware and software configuration management
will be evaluated to ensure an understanding of the systems and
processes necessary to maintain configuration control. The Offeror's
processes for maintaining "as-built" documentation, engineering
drawings, and databases will be evaluated. The Offeror's process for
making configuration management data available to the government will be
evaluated for its ease of access and level of availability. The
Offeror's approach to implementation of the configuration control board
process will be evaluated as it pertains to receipt, evaluation,
prioritization, tracking, and implementation of communications systems
configuration control.

[]{.mark}

###### Security Management

The Offeror's approach to providing adequate physical and IT Security
for all government furnished property, government provide facilities and
IT system security will be evaluated in accordance with the policies and
procedures described in Attachment J-1, Section 2.3.8.

## Data Management

The Offerors approach to data management will be evaluated. The
Offeror's approach for compliance with NPD 1440.6 will be evaluated. The
Offeror's approach for maintaining existing documentation (both hardcopy
and softcopy), handling of classified data, and export-controlled data
will be evaluated. The Offeror's approach as to how it would develop and
maintain data repositories and how it would utilize existing EDC and
CMDS engineering documentation systems to support contract requirements
will be evaluated. The Offeror's approach of how it would make the data
available to the government will be evaluated.

# **Quality Management**

The Offeror's approach to quality management will be evaluated to ensure
an understanding of the systems and processes necessary to maintain
quality communication services. The Offeror's approach to ensuring
customer satisfaction will be evaluated. The Offeror's approach to
continuously improve communication services will be evaluated. The
Offeror's plan for becoming ISO 9001-2000 certified and maintaining its
certification will be evaluated. The Offeror's approach to assisting
NASA personnel in its inspections, verifications, and evaluations of the
Offeror's QMS will be evaluated.

The Offeror's approach to ensuring the government is notified of mission
critical hardware/software anomalies, mishaps, incidents, and close
calls will be evaluated.

The Offeror's approach to implementation of a reliability and
maintainability program will be evaluated for its understanding of
Agency and KSC requirements.

The Offeror's approach to work order processing will be evaluated for
its understanding of documenting, controlling, authorizing, scheduling,
executing, and reviewing all work performed on communication system
hardware, software, and facilities.

####### 

## Risk Management

The Offeror's ability to demonstrate and implement risk management
approaches, processes, and practices that are integral to contract
execution and performance activities will be evaluated.

The Offeror's identified risks and mitigations in the areas of Phase-In;
contract administration/execution; performance of PWS requirements; and
contract financial management, for the risk areas delineated in Section
L, will be evaluated to determine the Offeror's comprehension and
application of risk management processes.

The Offeror's proposed Risk Management Plan (DRD M-9) will be evaluated
for adequacy and ability to ensure required risk management activities,
products, and services are provided to meet contract requirements.
Evidence that the Offeror understands risk identification and mitigation
methods, and linkages from KICS risks to applicable programmatic risk
management processes will be evaluated.

###### Performance Metrics

The Offeror-proposed contract performance evaluation methods, metrics
and the management tools to track and communicate contract performance
to the government will be evaluated. Each metric in the following areas
of communication services management will be evaluated for metric
development knowledge and effective application toward communication
services: safety, technical performance, cost performance, management
effectiveness and customer satisfaction.

The approach and systems for ensuring customer satisfaction, both to the
end customer and the contractors managing organization, will be
evaluated. Elements to be evaluated include the mechanisms for direct
measurement of customer satisfaction and insight by the government.

###### 

###### Contract Award Fee Approach

The Offeror's approach to award fee compensation will be evaluated such
that

Corporate commitment is assured by appropriately incentivizing
excellence in contract performance with respect to provision of
communication services, cost management, and customer satisfaction.

###### Total Compensation

The Offeror's approach for salaries and benefits for all contract
related personnel will be evaluated to assure the compensation structure
is sufficient for the acquisition, development and retention of a
skilled and competent workforce.

**Information Technology (IT) Security**

The Offeror's plan to ensure IT security will be implemented and
sustained in accordance with contractual requirements as specified in
(Attachment J-1, Section 6.0) will be evaluated.

###### Support IT Hardware and Software

The Offeror's plan for acquiring and maintaining IT property that
supports the KICS contract, as described in Attachment J-1, Section 6.0,
will be evaluated.

###### 

###### Logistics

The Offeror's approach to meeting the logistics management requirements
of the contract and Center customers will be evaluated. Specific
elements to be evaluated include: material management, property
management, property receiving, tagging, inspection, control, storage,
tracking and disposal, inventory management of equipment, spares, repair
parts, supplies and materials, warehouse storage management, equipment
rate loss plan, adequacy of transportation services, procedures for
working in confined spaces and methods for calibrating test equipment.

**Modernization Approach**

The government will evaluate the Offeror's understanding of, and
approach to meeting, modernization and infusion goals discussed in
Attachment J-1, Section 1.0 and how that approach will bring value to
the government. The Offeror's relationship with external entities used
to satisfy these requirements will be evaluated for how well they
contribute to contract implementation and bring value to the government.

The government will evaluate the lines of authority, responsibility, and
communication between the contractor and these external entities, and
how they fit into the overall management structure depicted in the
organizational chart provided under Section 1 of this sub-factor, to
judge how well they foster cooperation and synergy between the
participants. The work to be performed, the level of involvement in
contract implementation, and how the relationship(s) will be managed to
meet contract requirements and accomplish the contract vision and
objectives, will be evaluated by the government to judge how well the
Offeror has considered the relationships with external entities. The
government will evaluate the proposed resources, methods, tools and
expertise and how these will provide innovative new approaches and
quality products to achieve the contract vision and objectives.

###### Organization and Staffing

The Offeror's proposed organizational structure, including the
organization chart, and staffing approach (including all major
subcontractors, team members and affiliates), Key Personnel and
Positions Descriptions, WBS Staffing Plan and Narrative Staffing Plan
will be evaluated for its ability to meet or exceed the communications
systems services, business processes, requirements and Vision identified
in the PWS. The Offeror's methods of recruiting and hiring from the
incumbent (including incumbent capture rate and basis), from existing
sources, and from outside sources will be evaluated, as well as its
approach to staff for new requirements and retention of experienced
personnel.

**Organizational Chart**

The Offeror's organizational chart will be evaluated for effectiveness
in managing customer requirements, PWS requirements and overall
capability to address the KICS communication services contract.

#### Lines of Responsibility and Key Interfaces

The Offeror's organizational structure with respect to lines of
communication, responsibilities, and authorities will be evaluated. The
Offeror's identification of key interfaces between the contractor,
subcontractor and the government will be evaluated with respect to
optimized flexibility, timeliness and adaptability in responding to new
requirements, multiple programs, KSC business processes, customer
satisfaction, ID/IQ and new technology.

**Key Positions**

The Offeror's key positions will be evaluated with relevance to the KICS
contract. The Offeror's Key Personnel Position Description for each
individual and position identified as key will be evaluated for
experience and knowledge to address the contract requirements and KSC
communication services vision. The Offeror proposed approach to the
retention of key personnel identified on this contract, including any
contractor and subcontractor or affiliate personnel identified as key
personnel, key personnel commitments will be evaluated

**Staffing Plans**

The Offeror's staffing plans as based on the WBS and the staffing plan
based on Administrative Telephone service shall be evaluated. The
Narrative Staffing Plan, if provided, and approach toward staffing and
retention of experienced personnel throughout contract duration will be
evaluated.

The approach for staffing reviews and meetings (PWS Tables 2.1 and 2.2),
providing daily support, coordinate and implement communication services
in a multiple program and schedule dynamic environment will be
evaluated.

The Offeror's staffing plan reflecting support for the sample KSC mixed
fleet 5 year program schedule will be evaluated for resource leveling
techniques and processes to address analysis, planning and
implementation to effectively manage costs, work surges, maintenance
operations, sustaining engineering, ID/IQ and other long term goals.

**Labor Relations**

The Offeror's approach to labor management relations, interfaces between
the KICS contractor and represented bargaining unit(s), approach toward
prime and subcontractor labor relations/management, if any, and planned
methods with respect to grievances, strikes, collective bargaining units
will be evaluated.

####### Mission Suitability Scenarios

The mission suitability scenarios will be evaluated with respect to the
management approaches for completeness in any/all of the mission
suitability subfactors. These responses to the scenarios will be
evaluated with respect to the capabilities described in the mission
suitability proposal for the requirements in Attachment J-1.

The scenarios that will be evaluated are as follows: Scenario I -
Mission Operations, Scenario II - Raising Customer Support Levels, and
Scenario III - Deploying New Technologies.

**(Sub-Factor S-3) Safety and Health**

**Safety and Health Plans**

The Offeror's proposed approach to the items listed in Section L, S-3.1
will be evaluated as well as the approach's consistency of adherence to
the NASA safety hierarchy

-   The public

-   The astronauts

-   The NASA workforce

-   High value equipment and property

The proposed Safety and Health Plan will be evaluated for its
demonstrated understanding of how occupational health, industrial
safety, systems safety, operational safety, process safety, safety risk
identification and assessment, reliability, maintainability quality
assurance, mishap reporting, and external and internal reporting
contribute to performance.

The Offeror's approach to safety and health will be evaluated based
upon: proposed Safety and Health Plan, proposed Safety and Health
Metrics; demonstration of safety and health communication to the work
force; adherence to Safety and Health compliance requirements specified
in the RFP; understanding of VPP compliance including understanding of
the certification process; the degree to which these are integrated into
management's processes.

The government will evaluate the Offeror's understanding of Safety and
Health compliance requirements, including Federal, State, Local, NASA
Agency-wide, and installation specific policies, and procedures and how
they are effectively implemented into the safety management approach.
The Safety and Health plan submitted in accordance with NFS 1852.223-73
(APR 2002) and NPG 8715.3, NASA Safety Manual, Appendix H will be
evaluated.

Approach to implementing the safety and health requirements described in
the PWS, including: operational safety at the assigned NASA facilities;
industrial/occupational safety and health; system safety risk
identification and assessments; mishap reporting; reliability and
maintainability of equipment and facilities; safety and quality
assurance of hardware, software and processes; process safety; external
and internal reporting will be evaluated.

####### Mission Suitability Scenarios

The mission suitability scenarios will be evaluated with respect to the
safety and mission assurance approaches for completeness in any/all of
the mission suitability subfactors. These responses to the scenarios
will be evaluated with respect to the capabilities described in the
mission suitability proposal for the requirements in Attachment J-1.

**MISSION SUITABILITY SUBFACTOR WEIGHTS**

The Mission Suitability sub-factors will be evaluated to determine the
relative merits of the Offeror\'s proposal. In accordance with NFS
1815.304-70(b)(1), the Mission Suitability factor will be weighted and
scored on a 1000-point scale.

The weights (points) associated with each Mission Suitability subfactor
are as follows:

Management Approach 500

Technical Approach 400

Safety, and Health Plans [100]{.underline}

TOTAL 1000

The total Mission Suitability factor, and all subfactors, will be
evaluated using the adjectival rating, definitions and percentile ranges
at NFS 1815.305(a)(3)(A).

The maximum points available for each subfactor will be multiplied by
the assessed percent for each subfactor to derive the score for the
particular subfactor. For example, if a subfactor has a possible 500
points and receives a percent rating of 80, then the score for the
subfactor is 400 points.

Although Mission Suitability and Cost are separate factors, the proposed
costs of the work may be a significant indicator of an Offeror\'s
understanding and ability to perform the PWS requirements. Therefore,
the Mission Suitability score will be adjusted based on the degree of
cost realism. This will be done on a structured basis as follows:

In accordance with NFS 1815.305(a)(3)(B), a structured approach will be
used to adjust an Offeror\'s overall Mission Suitability score based on
the degree of cost realism. The Mission Suitability score adjustment
will be based on the percentage difference between proposed and probable
costs (as defined for the Cost Factor). The following Mission
Suitability cost realism point adjustment shall apply to this
acquisition:

  ------------------------------------------------- ---------------------
  Percentage Difference between Proposed and        Point Adjustment
  Probable Cost                                     

  +/- 5 percent                                     0

  +/- 6 to 10 percent                               -50

  +/- 11 to 15 percent                              -100

  +/- 16 to 20 percent                              -150

  +/- 21 to 30                                      -200

  +/- more than 30 percent                          -300
  ------------------------------------------------- ---------------------

Percentage differences will be rounded to the nearest whole percentage
point.

**M.5 (KICS) COST/PRICE EVALUATION FACTOR**

1\. The Cost/Price Evaluation Factor is used to assess the
reasonableness and cost realism of offers. This factor is not
numerically scored or weighted. The evaluation will be conducted in
accordance with FAR 15.305(a)(1) and NFS 1815.305(a)(1)(B) and (C).
Offerors should refer to FAR 15.401 for a definition of "cost realism"
and to FAR 15.404-1(d) for a discussion of \"cost realism analysis" and
"probable cost". Both the proposed cost and the probable cost will be
presented to the Source Selection Authority.

2\. This factor is used to assess what each offeror\'s proposal is
expected to cost the government, if selected for award. Proposed costs
are analyzed to determine the probable \"cost of doing business\" based
upon the offeror\'s proposed approach. Further, this analysis identifies
and assesses the impact of features that cause a proposal to cost more
or less than other proposals. The total proposed cost for the entire
effort will be used to assess the overall proposed and probable cost to
the government.

3\. Evaluation of the Cost Factor will include an assessment of the
validity, realism and adequacy of the cost proposal and the probable
cost that will be incurred in performance of the contract. Cost
differences among proposals and their probable causes, such as
differences in business methods, operating procedures, and practices
will also be evaluated. In addition, proposal risk will be considered in
the cost factor evaluation. A price analysis will also be conducted to
ensure the Government pays a fair and reasonable price. Proposals will
be evaluated to determine if the prices are unbalanced, as defined in
FAR subpart 15.404-1(g) and included in the risk assessment. The
analysis will also include the level of confidence in the probable cost
assessment of each proposal. The offeror's proposed costs will be
evaluated to determine whether the costs are realistic for the work to
be performed, whether they reflect an understanding of the requirements,
and whether they are consistent with the various elements of the Mission
Suitability proposal. The offeror's financial capability to perform the
contract will also be evaluated.

4\. For the purposes of proposal evaluation and source selection, the
not to exceed cost of Phase-In, and the IDIQ requirements (specialized
services, administrative telephones and DOD technical multi-media
support prices) at best estimated quantities will be added to the cost
and fee of the basic contract period of performance. The difference
between the total proposed and probable costs will be used to determine
the mission suitability realism point adjustment.