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Functional Area 4

**Skill Level** **401: Applications Systems Analysis and Programming
Supervisor** (Mercer 1998 Job 011)

Description: Description: Supervises activities of all applications
systems analysis and programming personnel for a major project, several
smaller projects, or a small department. Responsible for quality
assurance. Makes decisions on personnel actions (hiring, terminations,
promotions, etc.). Controls revenues and/or expenses within an operating
unit and responsible for meeting budget goals and objectives. Provides
input to policy level direction regarding standards, budget constraints,
etc. Typically reports to Applications Systems Analysis and Programming
Manager (010), Applications Systems Analysis and Programming Director
(009) or Systems Analysis and Programming Director (008).

**Skill Level** **402: Applications Systems Analyst/Programmer -- Lead**
(Mercer 1998 Job 012)

Description: Formulates/defines system scope and objectives for assigned
projects. Devises or modifies procedures to solve complex problems
considering computer equipment capacity and limitations, operating time
and form of desired results. Prepares detailed specifications from which
programs will be written. Responsible for program design, coding,
testing, debugging and documentation. Has full technical knowledge of
all phases of applications systems analysis and programming. Has good
understanding of the business or function for which applications is
designed. Also has duties instructing, directing, and checking the work
of other systems analysis and programming personnel. Responsible for
quality assurance review. Responsible for directing and monitoring the
work of team members. May be responsible for project completion and user
satisfaction.

**Skill Level** **403: Applications Systems Analyst/Programmer** **--
Senior** (Mercer 1998 Job 014)

Description: Under general direction, formulates/defines system scope
and objectives. Devises or modifies procedures to solve complex problems
considering computer equipment capacity and limitations, operating time
and form of desired results. Prepares detailed specifications from which
programs will be written. Designs, codes, tests, debugs and documents
these programs. Competent to work at the highest technical level of all
phases of applications systems analysis and programming activities. May
be responsible for completion of a phase of a project. Regularly
provides guidance and training to less experienced analyst/programmers

**Skill Level** **404: Applications Systems Analyst/Programmer --
Intermediate** (Mercer 1998 Job 016)

Description: Under general supervision, formulates and defines system
scope and objectives through research and fact-finding to develop or
modify moderately complex information systems. Prepares detailed
specifications from which programs will be written. Designs, codes
tests, debugs, documents and maintains those programs. Competent to work
on most phases of applications systems analysis activities, but requires
instruction and guidance in other phases.

**Skill Level** **405: Applications Systems Analyst/Programmer** **--
Associate** (Mercer 1998 Job 017)

Description: Under immediate supervision, assists in research and
fact-finding to develop or modify information systems. Assists in
preparing detailed specifications from which programs will be written.
Designs, codes, tests, debugs, documents and maintains those programs.
Staffed by beginners who have had sufficient educational background
and/or experience to qualify them to start in applications systems
analysis and programming.

**Skill Level** **406: Applications Programming Supervisor** (Mercer
1998 Job 031)

Description: Supervises activities of applications programming personnel
for a major project, several smaller projects, or a small department.
Responsible for quality assurance. Makes decisions on personnel actions
(hiring, terminations, promotions, etc.). Controls revenues and/or
expenses within operating unit and responsible for meeting budget goals
and objectives. Provides input to policy level direction regarding
standards, budget constraints, etc.

**Skill Level** **407: Applications Programmer -- Lead** (Mercer 1998
Job 032)

Description: Devises or modifies procedures to solve complex problems
considering computer equipment capacity and limitations, operating time
and form of desired results. Responsible for program design, coding,
testing, debugging and documentation. Has full technical knowledge of
all phases of applications programming. Also has duties instructing,
directing and checking the work of other programming personnel.
Responsible for quality assurance review. Acts as project leader for
projects with small budgets or limited duration. Responsible for
directing and monitoring the work of team members. Note: This position
does not perform systems analysis functions.

### **Skill Level** **408: Applications Programmer -- Senior**

###  (Mercer 1998 Job 034)

Description: Under general direction, devises or modifies procedures to
solve complex problems considering computer equipment capacity and
limitations, operating time and form of desired results. Designs, codes,
tests, debugs and documents those programs. Competent to work at the
highest technical level of all phases of applications programming
activities. Note: This position does not perform systems analysis
functions.

**Skill Level** **409: Applications Programmer -- Intermediate** (Mercer
1998 Job 036)

Description: Under general supervision, modifies moderately complex
applications programs from detailed specification. Codes, tests, debugs
and documents and maintains those programs. Competent to work on most
phases of applications programming activities, but requires instruction
and guidance in phases. Note: This position does not perform systems
analysis functions.

**Skill Level** **410: Applications Programmer** **-- Associate**
(Mercer 1998 Job 037)

Description: Under immediate supervision, modifies applications programs
from detailed specifications. Codes, tests, debugs, documents and
maintains those programs This level is staffed by beginners who have had
sufficient educational background and/or experience to qualify them to
start in applications programming. Note: This position does not perform
systems analysis functions.

**Skill Level** **411: Software Systems Engineering Supervisor** (Mercer
1998 Job 041)

Description: Supervises activities of all software systems programming
personnel for a major project, several smaller projects, or a small
department. Responsible for quality assurance. Makes decisions on
personnel actions (hiring, terminations, promotions, etc.). Controls
revenues and/or expenses within operating unit and responsible for
meeting budget goals and objectives. Provides input to policy level
direction regarding standards, budget constraints, etc.

**Skill Level** **412: Software Systems Engineer -- Lead** (Mercer 1998
Job 042)

Description: Formulates/defines specifications for complex software
programming applications or modifies/maintains complex existing
applications using engineering releases and utilities from the
manufacturer. Responsible for program design, coding, testing, debugging
and documentation. Usually responsible for applications dealing with the
overall operation system, such as sophisticated file maintenance
routines, large telecommunications networks, computer accounting and
advanced mathematical/scientific software packages. Has full technical
knowledge of all phases of software systems programming applications.
Also has duties instructing, directing and checking the work of other
operating systems programming personnel. Responsible for quality
assurance review and the evaluation of new and existing software
products. Acts as project leader for projects with small budgets or
limited duration.

**Skill Level** **413: Software Systems Engineer** **-- Senior** (Mercer
1998 Job 044)

Description: Under general direction, formulates/defines specifications
for complex operating software programming applications or
modifies/maintains complex existing applications using engineering
releases and utilities from the manufacturer. Designs, codes, tests,
debugs and documents those programs. Usually responsible for
applications dealing with the overall operating system, such as
sophisticated file maintenance routines, large telecommunications
networks, computer accounting and advanced mathematical/scientific
software packages. Competent to work at the highest technical level on
all phases of software systems programming. May assist other systems
programmers to effectively utilize the system's technical software.

**Skill Level** **414: Software Systems Engineer -- Intermediate**
(Mercer 1998 Job 046)

Description: Under general supervision, works from specifications to
develop or modify moderately complex software programming applications.
Assists with design, coding, benchmark testing, debugging and
documentation of programs. Applications generally deal with utility
programs, job control language, macro, subroutines and other control
modules. Competent to work on most phases of software systems
programming applications, but requires instruction and guidance in other
phases.

**Skill Level** **415: Software Systems Engineer -- Associate** (Mercer
1998 Job 047)

Description: Under immediate supervision, works from specifications to
assist in developing and modifying operating software programming
applications. Assists with design, coding, benchmark testing, debugging
and documentation of programs. Applications generally deal with utility
programs, job control language, macros, subroutines and other control
modules. May customize purchased applications and assist in maintaining
program libraries and technical manuals. Staffed by beginners who have
had sufficient educational background and/or experience to qualify them
to start in operating systems programming.

**Skill Level** **416: Database Manager/Administrator** (Mercer 1998 Job
101)

Responsible for all activities related to the administration of
computerized databases. Assigns personnel to various projects and
directs their activities; reviews and evaluates their work and prepares
performance reports. Confers with and advises subordinates on
administrative policies and procedures, technical problems, priorities
and methods. Consults with and advises users of the various databases.
Projects long-range requirements for database administration and design
in conjunction with other managers in the information systems function.
Prepares activity and progress reports regarding the database management
section. Normally reports to the Corporate Information Systems
Executive, Divisional Information Systems Executive or Director of
Information Systems Operations.

**Skill Level** **417: Database Analyst/Programmer -- Senior** (Mercer
1998 Job 102)

Under general direction, designs, implements and maintains complex
databases with respect to JCL, access methods, access time, device
allocation, validation checks, organization, protection and security,
documentation, and statistical methods. Includes maintenance of database
dictionaries, overall monitoring of standards and procedures, and
integration of systems through database design. Competent to work at the
highest level of all phases of database management.

**Skill Level** **418: Database Analyst/Programmer -- Intermediate**
(Mercer 1998 Job 104)

Under general supervision, designs, implements, and maintains moderately
complex databases. Includes maintenance of database dictionaries and
integration of systems through database design. Competent to work on
most phases of database administration, but may require some instruction
and guidance in other phases.

**Skill Level** **419: Database Analyst/Programmer -- Associate**
(Mercer 1998 Job 105)

Under immediate supervision, assists in the implementation and
maintenance of databases. This level is staffed by beginners who have
had sufficient educational background and/or experience to qualify them
to start in database management.

**Skill Level** **420: Data Administrator** (Mercer 1998 Job 107)

Responsible for quality control and auditing of databases to ensure
accurate and appropriate use of data. Works with management to develop
database strategies to support company's needs. Consults with and
advises users of the various databases. Works directly with users of
data to resolve data conflicts and inappropriate data usage. Identifies
opportunities for effectively satisfying corporate information needs
through automation. Directs the maintenance and use of the corporate
data dictionary. Normally reports to Database Manager/Administrator.

**Skill Level** **421: Documentation Specialist -- Senior** (Mercer 1998
Job 122)

Under general direction, is responsible for preparing and/or maintaining
systems, programming and operations documentation, procedures and
methods, including user manuals, reference manuals, etc. Maintains a
current internal documentation library. Provides or coordinates special
documentation services as required. Competent to work at the highest
level of all phases of documentation. May act as project leader for
large jobs.

**Skill Level** **422: Data Security Administration Manager** (Mercer
1998 Job 180)

Description: Directs and implements the necessary controls and
procedures to cost-effectively protect information systems assets from
intentional or inadvertent modification, disclosure or destruction.
Provides guidance and direction for the physical protection of
information systems assets to other functional units. Provides reports
to superiors regarding effectiveness of data security and makes
recommendations for the adoption of new procedures. Assigns work to
subordinates, monitors performance, and conducts performance appraisals.
Interviews and make recommendations for additional staff. Typically
reports to Corporate Information Systems Executive or Director of
Information Systems Operations.

**Skill Level** **423: Data Security Analyst** (Mercer 1998 Job 181)

Description: Under limited supervision, performs all procedures
necessary to ensure the safety of information systems assets and to
protect systems from intentional or inadvertent access or destruction.
Interfaces with user community to understand their security needs and
implements procedures to accommodate them. Ensures that user community
understands and adheres to necessary procedures to maintain security.
Conducts accurate evaluation of the level of security required. Provides
management with status reports. Typically reports to Data Security
Administration Manager.

**Skill Level** **424: Web Project Manager** (Mercer 1998 Job 340)

Serves as project manager of a development team responsible for
planning, developing, and deploying web sites including preparation of
text, graphics, audio, and video for web pages. Works directly with
partners and clients to determine project scope and specifications.
Coordinates the work of design and development teams to implement online
designs. Reviews progress. Manages resources, and ensures overall
quality of completed web site. Typically requires a college degree in
computer science or related field, experience in management, and
understanding of web technologies.

**Skill Level** **425: Web Designer** (Mercer 1998 Job 345)

Designs and builds web pages using a variety of graphics software
applications, techniques, and tools. Designs and develops user interface
features, site animation, and special-effects elements. Contributes to
the design group's efforts to enhance the look and feel of the
organization's online offerings. Designs the website to support the
organization's strategies and goals relative to external communications.
Typically requires a college degree in fine arts or graphic design.
Requires understanding of web-based technologies and thorough knowledge
of HTML, PhotoShop, Illustrator, and/or other design-related
applications.

**Skill Level** **426: Web Software Developer** (Mercer 1998 Job 350)

Designs, develops, troubleshoots, debugs, and implements software code
(such as HTML, CGI, and Javascript) for a component of the website.
Works with graphic designers and other members of a project team to
develop the site concept, interface design, and architecture of the
website. Responsible for interface implementation. Requires strong
navigation and site-design instincts. Typically requires college degree
in computer science or related field, and developmental experience in
web-based languages.

**Skill Level** **427: Web Technical Administrator** (Mercer 1998 Job
355)

In role of onsite administrator, responsible for achieving overall
technical integrity of organization's website. Maintains and upgrades
hardware and software including website technical architecture related
to hardware and telecommunication connectivity. Administers e-mail,
chat, and FTP services. Communicates router configuration changes and
troubleshoots system errors and bugs. Maintains servers, creates
monitoring reports and logs, and ensures functionality of links.
Monitors site for acceptable performance and user accessibility.
Establishes backups and monitors site security. Typically requires
college degree in computer science or related field and experience in
systems technologies.

**Skill Level** **428: Web Content Administrator** (Mercer 1998 Job 360)

Responsible for developing and providing content that will motivate and
entertain users so that they regularly access the website and utilize it
as a major source for information and decision making. Responsible for
managing/performing website editorial activities including gathering and
researching information that enhances the value of the site. Locates,
negotiates, and pursues content. Seeks out customers to gather feedback
for website improvement and enhancements. Typically requires a college
degree in English, Journalism, Graphic Design, Communications, or
related field. Requires experience in production management, web page
design, HTML, and web graphics types and standards.

**Skill Level** **429: Web Security Administrator** (Mercer 1998 Job
365)

Under limited supervision, performs all procedures necessary to ensure
the safety of the organization's website and transactions across the
Internet. Applies Internet Firewall technologies to maintain security.
Ensure that the user community understands and adheres to necessary
procedures to maintain security.

# **Skill** **Level** **430: Information Systems Administration and Planning Manager** (Mercer 2000 Job 1050)

Directs the preparation, review and consolidation of corporate,
regional, subsidiary and/or divisional information systems budgets and
business plans. Ensures adherence to budgets and business plans through
periodic review of financial reports and capital appropriation requests.
May be responsible for developing, implementing and enforcing policies,
standards and methodologies. May be responsible for hardware contract
administration and/or outsourcing contract administration and service
levels, including negotiation of contact provisions, interface with
legal department and mainframe of appropriate documentation. May oversee
information systems personnel administration, including selection,
training and personnel development. May be responsible for information
systems security. Typically reports to the Corporate Information Systems
Executive (1000, 1010).

# **Skill** **Level** **431: Applications Systems Analysis and Programming Manager** (Mercer 2000 Job 1220)

Responsible for applications systems analysis and programming activities
for a group or section. Responsible for feasibility studies, time and
cost estimates, and the establishment and implementation of new or
revised applications systems and programs. Assists in projecting
software and hardware requirements. Assigns personnel to various
projects and directs their activities; reviews and evaluates their work
and prepares performance reports. Confers with and advises subordinates
on administrative policies and procedures, technical problems,
priorities and methods. Consults with personnel in other information
systems sections to coordinate activities. Prepares activity and
progress reports regarding the activities of the applications systems
and programming section. Typically reports to the Corporate Information
Systems Executive (1010), Divisional Information Systems Manager (1020),
Systems Analysis and Programming Director (1200, 1210).

# **Skill** **Level** **432: Applications Systems Analyst/Programmer --Staff Specialist** (Mercer 2000 Job 1420)

Top level technical expert in one or more highly specialized areas of
applications systems analysis and programming. Acts independently under
general direction. Provides technical leadership on complex projects.
May act as expert in business or functional area. Formulates/defines
system scope and objectives. Devises or modifies procedures to solve
complex problems considering computer equipment capacity and
limitations, operating time and form of desired results. Prepares
detailed specifications from which programs will be written. Responsible
for program design, coding, testing, debugging and documentation. Has
full technical knowledge of all phases of applications systems analysis
and programming. May be responsible for multiple phases of a project.
May have duties instructing, directing and checking the work of other
applications systems analysis and programming personnel. May have
quality assurance review responsibilities.

# 

# **Skill** **Level** **433: Documentation Specialist** (Mercer 2000 Job 2030)

Under general supervision, prepares and/or maintains systems,
programming and operations documentation, including user manuals.
Maintains a current internal documentation library. Competent to work on
most phases of documentation.

# **Skill** **Level** **434: Technical Editor** (Mercer 2000 Job 2040)

Responsible for content of technical documentation. Checks author's
document for spelling, grammar and content problems (e.g., missing
instructions or sections, redundant or unnecessary sections). Accuracy
of content may fall under this job, or may fall under the programmer,
depending on the expertise of the editor. Ensures that documents follow
the style laid out in the company's style guide. May also be responsible
for maintaining the style guide; suggests revisions to the style guide
as appropriate. Editor in a technical lab which produces papers for
publication. Newsletter, newspaper or magazine editors should not be
matched to this job.

**Skill** **Level** **435: Documentation Clerk** (Mercer 2000 Job 2050)

Under immediate supervision, carries out the clerical aspects of the
documentation function. This level is staffed by beginners who have had
sufficient educational background and/or experience to qualify them to
start in documentation. May report to information systems department or
Word Processing Supervisor.

**Skill** **Level** **436: Graphics Specialist** (Mercer 2000 Job 2060)

Responsible for graphics design and use, operation and setup of computer
graphic systems for business communications. Executes graphic projects
and assists in coordination of all graphic production scheduling;
coordinates production support with outside vendors, as needed. Ensures
that graphic projects are completed on time, within budget and to user's
satisfaction. Interfaces with users to determine scope of project and
best graphic medium. Trains other personnel in proper use of computer
graphic equipment. Troubleshoots computer equipment problems and
performs minor preventive maintenance. Typically reports to department
manager or information systems management.

**Skill** **Level** **437: Software Systems Engineering Manager**
(Mercer 2000 Job 2200)

Responsible for all software systems programming activities.
Applications generally affect the overall operating system, such as
sophisticated file maintenance routines, advanced scientific software,
large telecommunications networks and computer accounting. Responsible
for meeting budget goals and objectives. Provides input to policy level
direction regarding standards, budget constraints, etc. Makes personnel
decisions. Assigns personnel to projects and directs their activities.
Projects software and hardware requirements in conjunction with other
information systems managers. Develops standards for all software system
applications and provides technical guidance to the information systems
staff. Directs the interface of software systems with the hardware
configuration and the applications systems. Additional areas of
responsibility include: configuration/capacity planning, software
products evaluation, systems performance analysis and optimization.
Prepares activity and progress reports for software systems programming
activities. May report to Computer Operations Manager (2800) or Director
of IS Operations (2400).

#  

# 

# **Skill** **Level** **438: Software Systems Engineer -- Staff Specialist** (Mercer 2000 Job 2230)

Top level technical expert in one or more highly specialized phases of
software systems programming. Acts independently under general
direction. Provides technical consulting on complex projects.
Formulates/defines specifications for complex operating software
programming applications or modifies/maintains complex existing
applications using engineering releases and utilities from the
manufacturer. Responsible for program design, coding, testing, debugging
and documentation. Usually responsible for applications dealing with the
overall operating system, such as sophisticated file maintenance
routines, large telecommunications networks, computer accounting and
advanced mathematical/scientific software packages. Has full technical
knowledge of all phases of software systems programming applications.
May have duties instructing, directing and checking the work of other
software systems programming personnel. May have quality assurance
review and/or new and existing software product evaluation
responsibilities.

# **Skill** **Level** **439: Data Control Clerk -- Lead** (Mercer 2000 Job 3050)

Under general direction, has full technical knowledge of data control
activities, and has duties of instructing, directing and checking the
work of other data control clerks.

# **Skill** **Level** **440: Data Control Clerk -- Senior** (Mercer 2000 Job 3060)

Under general supervision, receives and reviews input and output data
(grid sheets, documents, paper tapes, magnetic tapes, etc.). Maintains
and revises list, control records and source data used in the
preparation of recurring reports and records; may code source data and
lists according to prescribed code designations; performs related
clerical and typing duties. Investigates and corrects problems causing
incorrect input or output.

**Skill** **Level** **441: Data Control Clerk** (Mercer 2000 Job 3070)

Under direct supervision, receives and reviews input and output data
(grid sheets, scanner documents, paper tapes, magnetic tapes, etc.).
Maintains and revises lists, control records and coding schemes
necessary to process source data. Codes data and calculates batch totals
where appropriate, inputs data with necessary documentation for computer
processing, audits output to ensure control totals are correct and
distributes output reports according to predetermined instructions.
Performs related clerical duties.

**Skill** **Level** **442: Quality Assurance Manager** (Mercer 2000 Job
3200)

Responsible for the effective development and implementation of programs
to ensure that all information systems products and services meet
minimum company standards and end-user requirements. Administers change
control process for zero defect software development. Ensures adequate
product testing prior to implementation. Administers problem management
process including monitoring and reporting on problem resolution. Makes
recommendations to superiors regarding the acquisition and/or
implementation of software to increase information systems efficiency.
Assigns work to subordinates, monitors performance and conducts
performance appraisals. Interviews and makes recommendations for
additional staff. Typically reports to Corporate Information Systems
Executive or Director of Information Systems Operations.

**Skill** **Level** **443: Quality Assurance Analyst** (Mercer 2000 Job
3210)

Under limited supervision, carries out procedures to ensure that all
information systems products and services meet minimum company standards
and end-user requirements. Thoroughly tests software to ensure proper
operation and freedom from defects. Documents all problems and work to
resolve them; reports progress on problem resolution to management.
Devises improvements to current procedures and develops models of
possible future configurations. Performs work flow analysis and
recommends quality improvements. Typically reports to Quality Assurance
Manager.

# **Skill** **Level** **444: Systems Team Leader** (Mercer 2000 Job 3220)

Leads a technical team on projects of a complex nature with duties of
instructing, directing, and checking the work of other team members.
Responsible for quality assurance review of the project and the
evaluation and documentation of team procedures. Has full technical
knowledge of all necessary phases of the project. May not have formal
supervisory responsibilities, but does provide input for team member
performance reviews. Accountable to the Project Manager for results. May
work cooperatively with other team leaders assigned to the same project.
Note: This is a permanent team leader position. Do not match temporarily
assigned incumbents.

**Skill** **Level** **445: Systems Administrator - Senior** (Mercer 2000
Job 4000)

Responsible for activities related to system administration. Assigns
personnel to various projects, directs their activities, and evaluates
their work. Ensures long-term requirements of systems operations and
administration are included in the overall information systems planning
of the organization. Responsible for the installation, maintenance,
configuration, and integrity of computer software. Implements operating
system enhancements that will improve the reliability and performance of
the system.

# 

# **Skill** **Level** **446: Groupware Specialist** (Mercer 2000 Job 4030)

Responsible for the implementation, maintenance, and support of company
messaging system. May work closely with first tier support staff to
solve system problems. Ensures smooth integration of all groupware
systems in a particular environment. Provides technical support on local
groupware replication and client dial-up access issues. Prepares
documentation that will assist in the maintenance of the groupware
system. May serve as an internal consultant to developers, assisting
them in the area of server supports, security, ID files, and other
development issues that will aid the process. Has solid working
knowledge of WANs, LANs, and telecommunication concepts as they relate
to the groupware system and database replication.

# 

# **Skill** **Level** **447: Client/Server Database Manager** (Mercer 2000 Job 4400)

Responsible for all activities related to the administration of
databases in a client/server environment. Assigns personnel to various
projects and directs their activities; reviews and evaluates their work,
and prepares performance reports. Confers with and advises subordinates
on administrative policies and procedures, technical problems,
priorities, and methods. Consults with and advises users of various
client/server databases. Projects long-range requirements for
client/server database administration in conjunction with other managers
in the information systems function as well as business function
managers. Prepares activity and progress reports regarding the
client/server database management section.

**Skill** **Level** **448: Client/Server Database
Analyst/Programmer-Senior** (Mercer 2000 Job 4410)

Under general direction, designs, implements, and maintains complex
databases in a client/server environment with respect to access methods,
access time, validation checks, organization, security, documentation,
and statistical methods. Involved with the design of the databases and
working with the users to develop specifications. Includes maintenance
of database dictionaries, overall monitoring and standard procedures,
and integration of systems through client/server database design.
Competent to work at the highest level of all phases of client/server
database management.

# **Skill** **Level** **449: Client/Server Database Analyst/Programmer -- Intermediate** (Mercer 2000 Job 4420)

Under general supervision, designs, implements, and maintains moderately
complex databases in a client/server environment with respect to access
methods, access time, validation checks, and statistical methods.
Includes maintenance of database dictionaries and integration of systems
through client/server database design. Competent to work in most phases
of client/server relational database management.

# 

# **Skill** **Level** **450: Client/Server Database Analyst/Programmer -- Associate** (Mercer 2000 Job 4430)

Under direct supervision, assists in the design, implementation, and
maintenance of databases in a client/server environment. Competent to
work on several phases of client/server database administration such as
writing and maintaining simple systems and programs, but requires some
instruction and guidance in other areas.

**Skill** **Level** **451: Data Warehousing Project Manager** (Mercer
2000 Job 4600)

Works in a data warehouse environment which includes data design,
database architecture, metadata and repository creation. Responsible for
leading data warehouse team in development and enhancements of the data
warehouse user interface. Establishes user requirements. Creates new
standards and procedures related to end user and internal interface
development. Works with Data Architect on technical issues and system
architecture definition. Translates high-level work plans and converts
to detailed assignments for team members. Monitors status of
assignments, and reviews work for completion/quality. Typically requires
5+ years experience and degree in computer science.

# 

# **Skill** **Level** **452: Data Architect** (Mercer 2000 Job 4610)

Works in a data warehouse environment which includes data design,
database architecture, metadata and repository creation. Translates
business needs into long term architecture solutions. Defines, designs,
and builds dimensional databases. Responsible for developing data
warehousing blueprints, evaluating hardware and software platforms, and
integrating systems. Evaluates reusability of current data for
additional analyses. Conducts data cleaning to rid the system of old,
unused, or duplicate data. Reviews object and data models and the
metadata repository to structure the data for better management and
quicker access. Typically requires 2-4 years experience.

# 

# **Skill** **Level** **453: Data Warehouse Analyst** (Mercer 2000 Job 4620)

Works in a data warehouse environment which includes data design,
database architecture, metadata and repository creation. Reviews data
loaded into the data warehouse for accuracy. Responsible for the
development, maintenance and support of an enterprise data warehouse
system and corresponding data marts. Troubleshoots and tunes existing
data warehouse applications. Conducts research into new data warehouse
applications and determines viability for adoption. Assists in
establishing development standards. Evaluates existing subject areas
stored in the data warehouse. Incorporated existing subject areas into
an enterprise model. Creates new or enhanced components of the data
warehouse.

# **Skill** **Level** **454: Information Systems Training Specialist -- Senior** (Mercer 2000 Job 4810)

Under general direction, organizes, prepares and conducts complex
training and educational programs for information systems or user
personnel. May design and develop in-house programs. Maintains records
of training activities, employee progress and program effectiveness.
Competent to work at the highest level of all phases of information
systems training.

**Skill** **Level** **455: Information Systems Training Specialist**
(Mercer 2000 Job 4820)

Under general supervision, organizes and conducts moderately complex
training and educational programs for information systems or user
personnel. Maintains records of training activities, employee progress
and program effectiveness. Competent to work on most phases of
information systems training.

# 

# **Skill** **Level** **456: Help Desk Manager** (Mercer 2000 Job 5200)

Has overall responsibility for help desk staff and the activities
associated with the identification, prioritization, and resolution of
reported problems. Ensures that all phases of help desk support are
properly coordinated, monitored, logged, tracked and resolved
appropriately. May maintain responsibility for development, maintenance
and integrity of help desk software. Assigns personnel to various
operations and directs their activities; reviews and evaluates their
work and prepares performance reports.

# **Skill** **Level** **457: Help Desk Coordinator -- Senior** (Mercer 2000 Job 5210)

Under general direction of the Help Desk Manager, is responsible for
ensuring the timely process through which problems are controlled.
Includes problem recognition, research, isolation, resolution and
follow-up steps. Requires experience and understanding of MIS
environment. Is able to resolve less complex problems immediately, while
more complex problems are assigned to second level support or
supervisor. Typically involves use of problem management database and
help desk system. May provide guidance/training for less experienced
personnel.

# **Skill** **Level** **458: Help Desk Coordinator** (Mercer 2000 Job 5220)

Under immediate direction of the Help Desk Manager or senior help desk
personnel, responds to and diagnoses problems through discussions with
users. Includes problem recognition, research, isolation and resolution
steps. Typically is able to resolve less complex problems immediately,
while more complex problems are assigned to second level support, senior
operator or supervisor. May involve use of problem management database
and help desk systems.

**Skill** **Level** **459: LAN Support Technician -- Senior** (Mercer
2000 Job 5800)

Monitors and responds to complex technical control facility hardware and
software problems utilizing a variety of hardware and software testing
tools and techniques. Provides primary interface with vendor support
service groups or provides internal analysis and support to ensure
proper escalation during outages or periods of degraded system
performance. May provide LAN server support. Requires extensive
knowledge of PC/LAN communications hardware/software in a multi-protocol
environment, and network management software. May function as lead job
providing guidance and training for less experienced technicians.
Requires a minimum of 4 years experience in data communications
troubleshooting.

**Skill** **Level** **460: LAN Support Technician -- Intermediate**
(Mercer 2000 Job 5810)

Monitors and responds to technical control facility hardware and
software problems utilizing hardware and software testing tools and
techniques. May interface with vendor support service groups to ensure
proper escalation during outages or period of degraded system
performance. May assist with installation of terminals and associated
hardware. May provide LAN server support. Requires strong knowledge of
PC/LAN communications hardware/software, in a multi-protocol
environment, and network management software. Usually requires a 2 -- 4
years experience in data communications troubleshooting.

**Skill** **Level** **461: LAN Support Technician -- Associate** (Mercer
2000 Job 5820)

Assists in monitoring and responding to technical control facility
hardware and software problems utilizing hardware and software testing
tools and techniques. May provide LAN server support. May assist with
installation of terminals and associated hardware. Requires knowledge of
data scopes, patch panels, modems, concentrators, and associated
terminals and network management software. Usually requires a minimum of
1 year experience in data communications troubleshooting or network
control activities.

**Skill** **Level** **462: LAN/WAN Integrator** (Mercer 2000 Job 6000)

Description: Responsible for the overall integration of the
enterprise-wide network including the planning, design, installation,
maintenance, management, and coordination of the corporate LAN/WAN (may
include local, metropolitan, and wide area networks). Has responsibility
for technical architecture and recommendations related to LAN/WAN. Is
typically a top level technical contributor with advanced knowledge and
experience in the area of local and wide area networking,
communications, and related hardware/software. Maintains high level of
technical expertise and studies vendor products to determine those which
best meet company needs. Presents information to management which may
result in the purchase and installation of hardware, software, and
telecommunication equipment. Recommends network security procedures and
policies. Knowledgeable in a multi-platform operating environment. May
work with Voice and/or Data Communications Analysts.

**Skill** **Level** **463: Communications Analyst -- Senior** (Mercer
2000 Job 6450)

Description: Under general direction, assists in the planning, design
and implementation of communications networks. Responsible primarily for
the assessment and optimization of network design through review and
assessment of user needs, conducts feasibility studies for large
projects, develops requests for proposal, evaluates vendor products and
makes recommendations on selection. Usually has a minimum of 5 years
experience in telecommunications, with strong emphasis in network
design, traffic engineering, equipment vendors, and carriers. May
function as lead position providing guidance and training to less
experienced analysts. Typically reports to Data/Voice Communications
Management (570/580) or Internal Communications Systems Consultant
(590).

**Skill** **Level** **464: Information Services Consultant** (Mercer
2000 Job 6480)

Description: Top level technical expert supporting unlimited end user
groups. Works with user groups to solve business problems with available
technology including advise, hardware, software databases, and
peripherals. Has high level of diverse technical experience related to
studying and analyzing systems needs, systems development and systems
process analysis, design and re-engineering. Has skills and experience
related to business management, systems engineering, operations
research, and management engineering. Typically has specialization in
particular software or business application utilized in an end user
environment. Keeps abreast of technological developments and
applications.

## 

## **Skill** **Level** **465: Internal Communications Systems Consultant Description** (Mercer 2000 Job 6490)

## Provides systems guidance for current and proposed investments in telecommunications and network facilities and/or services from the development of communication software through financial implementation review. Researches present and future communications technologies. Works closely with system users to provide direction/assistance in identification and resolution of user problems. May supervise a group of planning analysts responsible for research/technical assistance for the user group. Usually has 8-10 years experience in telecommunications with emphasis on systems analysis, LAN/WAN telecommunications network design, and traffic engineering.

**Skill** **Level** **466: Project Planning Manager** (Mercer 2000 Job
6500)

Responsible for providing network operations support in one or more of
the following areas: change management, configuration management,
performance analysis, physical planning, national vendor management,
inventory control, technical standards, procedures and product
evaluations. May manage relationships with contracted firm in
environment where telecommunications support has been outsourced. May
function in either a single or multi-location environment. Requires a
total of 6 - 8 years experience in teleprocessing, telecommunications,
hardware planning, and vendor contract administration including 2 - 3
years experience in PC/LAN telecommunications. Typically reports to an
Operations Manager (6800, 6600, 6430).

# 

# **Skill** **Level** **467: Planning and Engineering Manager** (Mercer 2000 Job 6510)

# Description: Responsible for the selection, direction and performance of telecommunication engineering and analysis studies. Supervises and manages sustained engineering projects, test and evaluation programs, and performs normal engineering services (e.g., transmission, circuit design software). May conduct long-term strategic planning activities for LAN/WAN development and implementation, including transmission media, systems architecture, and general technology guidelines. Analyzes and provides management with information on availability and pricing of telecommunication technology and services. Typically requires the equivalent of a B.S.E.E. with a minimum of 5 years experience in operations, maintenance, and sustained engineering of LAN to WAN internet working. Usually reports to Telecommunications Department Director/Manager (505/507/510).

**Skill** **Level** **468: Data Communications Manager - Planning &
Implementation** (Mercer 2000 Job 6810)

Ensures that adequate and appropriate planning is provided for remote
hardware and communications facilities to develop and implement
methodologies for analysis, installation and support of distributed
processing client/server systems. Provides coordination in the analysis,
acquisition and installation of hardware, software, and facilities.
Manages the training and efforts of a staff engaged in system and
network planning, analysis, and monitoring activities. Usually requires
a minimum of 8 - 10 years experience in software/hardware LAN and WAN
network design and analysis. Typically reports to Telecommunications
Department Director/Manager (6400, 6410, 6420) or Planning and
Engineering Manager (6510).

**Skill** **Level** **469: Telecommunications Analyst/Technician -
Senior** (Mercer 2000 Job 7000)

Typically found in organizations providing maintenance on an internal
basis. Under general direction, responsible for maintenance of the
switching equipment. Has high degree of technical expertise. Performs
more complex activities for routine maintenance on switch. Reads and
interprets circuit diagrams and electrical schematics. Acts as liaison
for vendors during installation, rearrangement, and/or removal of
equipment. Works with personnel at remote locations to identify
system/network problems at those locations. May provide technical
assistance/guidance to less experienced technicians. Usually has a
minimum of 4 years of telecommunications experience. May report to
Operations Management (6800, 6600, 6430), Network Operations
Supervisor/Project Manager (7620), or Network Control Supervisor (7810).

**Skill** **Level** **470: Telecommunications Analyst/Technician -
Intermediate** (Mercer 2000 Job 7010)

Typically found in organizations providing maintenance on an internal
basis. ì Under general supervision, responsible for maintenance of the
switching ì equipment. Has moderate degree of technical expertise.
Performs routine ì maintenance on switch. Reads and interprets circuit
diagrams and electrical ì schematics. Assists in the identification of
system/network problems at ì remote sites. Tests, adjusts and
troubleshoots equipment as necessary. ì Usually has from 2 - 4 years of
telecommunications experience. May report to ì Operations Management
(6800, 6600, 6430), or Network Operations ì Supervisor/Project Manager
(7620).

**Skill** **Level** **471: Telecommunications Technician -
Intermediate** (Mercer 2000 Job 7050)

Under general supervision, responsible for moderately complex tasks
typically relating to network monitoring, operations, installation,
and/or maintenance. Usually has from 2 - 4 years network experience
supplemented with continuing education telecom/network courses/seminars.

**Skill** **Level** **472: Telecommunications Programmer/Systems
Analyst - Senior** (Mercer 2000 Job 7200)

Under general direction, develops telecommunications software solutions
to ì address user needs. Interfaces with users to define needs. Designs,
ì develops, and tests complex communications software interface
programs; ì primary responsibilities usually include technical
feasibility studies and ì design phases of project. Requires strong
knowledge of communication ì protocols, hardware and real time operating
system programming. May serve as ì project leader for lower level
programmers. Requires high level of ì proficiency in one or more
programming languages such as Assembler, FORTRAN, ì or \"C\". Typically
requires a minimum of B.S. in Computer Science with 4 - 6 ì years
experience in telecommunications programming. Usually reports to ì
Supervisor/Manager, Telecommunications Programming (not surveyed).

**Skill** **Level** **473: Telecommunications Engineer/Analyst --
Senior** (Mercer 2000 Job 7230)

Description: An individual contributor job, under general direction,
which is responsible for complex engineering and/or analytical tasks and
activities associated with one or more technical areas within the
telecom function (such as, but not limited to, network design,
engineering, implementation, or operations/user support). Would usually
have a minimum of 6 -- 8 years technical telecom experience (assuming a
minimum of a related degree or equivalent technical training in addition
to the years of experience), supplemented with continuing education
network/telecom courses/technical seminars.

**Skill** **Level** **474: Network Planning Manager** (Mercer 2000 Job
7600)

Description: Responsible for long-term strategic planning to ensure
network capacity meets current and future network requirements including
planning for remote hardware and communications facilities; development
and implementation of methodologies for system analysis, installation
and support. Defines and develops methodology to ensure compatibility of
all software and hardware products at each facility. Provides ongoing
coordination in the analysis, acquisition and installation of remote
hardware and software. May supervise Network Planning Analysts. Usually
requires the equivalent of a B.S. in Computer Science, Math or
Engineering and 6-8 years experience. Typically reports to
Telecommunications Department Director/Manager (507/510) or Planning and
Engineering Manager (535).

**Skill** **Level** **475: Network Planning Supervisor/Project Manager**
(Mercer 2000 Job 7610)

Provides first level guidance/direction (either as a full-time
supervisory job OR on a project management basis) to network planning
analysts, technicians, and/or engineers. Conducts feasibility studies on
strategic and tactical plans, design of digital/analog networks, and
evaluation of network services/technology for current and future network
development. Performs complex technical analysis of software, hardware,
and network systems, systems engineering for front-end processors,
multiplexors, LAN/WAN communications, network nodes, switches, and
various transmission systems. Conducts analysis and preparation of
financial, budget, and recovery reports. May serve as technical liaison
with vendors. Usually requires the equivalent of a B.S.C.S. or B.S.E.E.
with a minimum of 5 - 7 years experience. Usually reports to Planning
and Engineering Manager (535) or Network Planning Manager (540).

**Skill** **Level** **476: Network Planning Analyst - Senior** (Mercer
2000 Job 7630)

Plans and evaluates complex existing network systems and makes
recommendations for resources required to maintain and/or expand service
levels. Provides highly skilled technical assistance in network
planning, engineering, and architecture. Develops technical standards
and interface applications; identifies and evaluates new products;
provides resolution for network problems. May interface with vendors to
identify and purchase hardware and software. May function as lead
position for other Network Planning Analysts. Usually requires the
equivalent of a B.S. in Computer Science, Engineering, or Math with a
minimum of 6 - 8 years experience in telecom networks. Typically reports
to Telecommunications Department Director/Manager (507/510) or Network
Planning Jobs (540/550/570/580).

**Skill** **Level** **477: Network Planning Analyst - Intermediate**
(Mercer 2000 Job 7640)

Plans and evaluates moderately complex existing network systems and
makes recommendations for resources required to maintain and/or expand
service levels. Provides assistance in network planning, engineering,
architecture and the development of technical standards and interface
applications. Evaluates new products as assigned. Provides resolution
for network problems. Usually requires the equivalent of a B.S. in
Computer Science, Engineering or Math plus 4 - 6 years experience in
telecom networks. Typically reports to Network Planning Jobs
(535/540/550/570/580) or Telecommunications Department Director/Manager
(507/510).

# **Skill** **Level** **478: Network Planning Analyst -- Associate** (Mercer 2000 Job 7650)

Assists in the planning and evaluation of existing network systems.
Provides assistance in network planning, engineering, and architecture.
Assists in the development of technical standards and interface
applications, evaluation of new products and network problem
resolutions. Usually requires the equivalent of a B.S. in Computer
Science, Engineering, or Mathematics with 2-3 years telecom experience
involving transmission/traffic engineering and operations. Typically
reports to Network Planning Jobs (6510, 7600, 7610, 6810, 6610) OR
Telecommunications Department Director/Manager (6410, 6420).

# **Skill** **Level** **479: Business Systems Specialist** (Mercer 2000 Job 8200)

Top level technical contributor with expertise in particular business
processes responsible for formulating systems scope and objectives
relative to the organization's business plan and industry requirements.
Acts independently or as a member of a project team responsible for
providing technical guidance concerning the business implications of the
application of various systems. Provides technical consulting on complex
projects. Devises and/or modifies procedures to solve the most complex
technical problems related to computer equipment capacity and
limitations, operating time, and form of desired results. Creates
detailed specifications from which programs will be written. May have
quality assurance responsibilities.

# **Skill** **Level** **480: Business Systems Analyst -- Lead** (Mercer 2000 Job 8210)

Formulates and defines systems scope and objectives based on both user
needs and a thorough understanding of business systems and industry
requirements. Devises or modifies procedures to solve complex problems
considering computer equipment capacity and limitations, operation time,
and form of desired results. Includes analysis of business and user
needs, documentation of requirements, and translation into proper system
requirement specifications. Not only possesses full technical knowledge
of most phases of systems analysis, but also considers the business
implications of the application of technology to the current and future
business environment. Also has duties of instructing, directing, and
checking the work of business systems analysis personnel. Acts a team
leader for projects with moderate budgets or of a short to intermediate
duration.

**Skill** **Level** **481: Business Systems Analyst** **-** **Senior**
(Mercer 2000 Job 8220)

Under general direction, formulates and defines systems scope and
objectives based on both user needs and a good understanding of
applicable business systems and industry requirements. Devises or
modifies procedures to solve complex problems considering computer
equipment capacity and limitations, operating time, and form of desired
results. Includes analysis of business and user needs, documentation of
requirements, and translation into proper system requirement
specifications. Guides and advises less experienced Business Systems
Analysts. Competent to work at the highest technical level of most
phases of systems analysis while considering the business implications
of the application of technology to the current and future business
environment.

# **Skill** **Level** **482: Business Systems Analyst -- Intermediate** (Mercer 2000 Job 8230)

Under general supervision, formulates and defines systems scope and
objectives through research and fact-finding combined with an
understanding of applicable business systems and industry requirements.
With this knowledge, develops or modifies moderately complex information
systems. Includes analysis of business and user needs, documenting
requirements, and revising existing system logic difficulties as
necessary. Guides and advises less experienced Business Systems
Analysts. Competent to work in some phases of systems analysis and
considers the business implications of the application of technology to
the current business environment.

# **Skill** **Level** **483: Business Systems Analyst -- Associate** (Mercer 2000 Job 8240)

Under direct supervision, assists in formulating and defining systems
scope and objectives through research and fact-finding combined with a
basic understanding of business systems and industry requirements.
Includes analysis of business and user needs, documenting requirements,
and revising existing system logic difficulties as necessary under
direction of experienced Business System Analyst. Competent to consider
most business implications of the application of technology to the
current business environment.

**Skill** **Level** **484: Business Process Consultant** (Mercer 2000
Job 8250)

Responsible for most complex systems process analysis, design, and
simulation. Has highest level understanding of organization\'s business
systems and industry requirements. Focus is on process analysis and
re-engineering, with an understanding of technical problems and
solutions as they relate to the current and future business environment.
Creates process change by integrating new processes with existing ones,
and communicating these changes to impacted Business Systems teams.
Recommends and facilitates quality improvement efforts. May lead
re-engineering team and act as project manager in some cases.

**Skill** **Level** **485: Software Architect** (Mercer 2000 Job 8410)

Works independently designing and developing new software products or
major enhancements to existing software. May lead a large development
team in design of highly complex software systems. Acts as highest level
technical expert, addressing problems of systems integration,
compatibility, and multiple platforms. Responsible for project
completion. Performs feasibility analysis on potential future projects
to management.

# **Skill** **Level** **486: Software Developer -- Lead** (Mercer 2000 Job 8600)

Under general direction, has full technical knowledge and thorough
understanding of business application of the project. Also has duties of
instructing, assigning, directing, and checking the work of other
software developers on an assigned development team. Assists in
scheduling and coordinating projects. May be involved in design phase of
project as well. Works with customers and technical staff to resolve
problems with software and responds to suggestions for improvements and
enhancements. Acts as team leader on projects. Participates in
development of software user manuals.

**Skill** **Level** **487: Software Developer-Senior** (Mercer 2000 Job
8610)

Under general direction, participates as high level technical expert in
design development, coding, testing, and debugging new software or
significant enhancements to existing software. Works with technical
staff to understand problems with software and develops specifications
to resolve them. Resolves customer complaints and responds to
suggestions for improvements and enhancements. Participates in the
development of software user manuals. May act as team leader on less
complex projects. Assists in training less experienced software
development staff.

# **Skill** **Level** **488: Software Developer -- Intermediate** (Mercer 2000 Job 8620)

Under general supervision, develops, codes, test, and debugs new
software of enhancements to existing software. Has good understanding of
business application. Works with technical staff to understand problems
with software and resolve them. Resolves customer complaints with
software and responds to suggestions for improvements and enhancements.
May assist in development of software user manuals. Demonstrates
software.

# **Skill** **Level** **489: Software Developer -- Associate** (Mercer 2000 Job 8630)

Under direct supervision, performs maintenance on existing software
products; assists in coding, testing, and debugging new software or
making enhancements to existing software. Writes programs according to
specifications from higher level staff or business analysts. May use
CASE tools. Makes suggestions for problem solutions or software
enhancements. May assist in development of user manuals. Works with
technical staff to learn and understand problems with software.

# **Skill** **Level** **490: Electronic Data Interchange (EDI) Manager** (Mercer 2000 Job 8810)

Responsible for daily electronic data interchange (EDI) operations of an
organization. Develops and executes strategies for Internet-based data
interchange capabilities. Implements new EDI methods and systems, and
enhances and upgrades the existing systems. Finds EDI solutions for
business operations, and coordinates and implements new EDI systems.
Establishes and maintains communications and trading partner routings.
Audits the quality of data provided, provides security and backup, and
ensures system disaster recovery processes are in place. Resolves
trading partner's technical problems involving EDI. Develops technical
design documentation. Ensures customer/vendor agreements meet legal
requirements. Responsible for internal training of inventory staff.

**Skill** **Level** **491: Electronic Data Interchange (EDI)
Specialist** (Mercer 2000 Job 8820)

Provides support for EDI database analysis, design, and operations.
Establishes and maintains communications within organization and with
partners. Conducts and manages product evaluations. Provides product
installation, configuration, and training. Performs systems maintenance
to update records, specifications, and operating procedures of partner
systems. Maintains EDI account transaction activities. Typically reports
to Electronic Data Interchange Manager.

**Skill** **Level** **492: Project Engineer -- Senior** (Mercer 2000 Job
9000)

Responsible for the completion of assigned complex or long-term
engineering projects within budgetary and scheduling guidelines. High
level individual contributor, leading a group of engineers, analysts,
technicians and/or one or more project engineers assigned for the
duration of a project. Does not have formal supervisory
responsibilities, although may provide input for project team member
performance appraisals. Would usually have a minimum of 2-3 years
experience as a lead/project engineer (Job 9010) plus 6-8 years telecom
engineering experience (assumes a minimum of a related Associate degree
or equivalent technical training in addition to the years of
experience), supplemented with continuing education network/telecom
courses/technical seminars.

**Skill** **Level** **493: Project Manager -- Senior** (Mercer 2000 Job
9020)

Responsible for all aspects of the development and implementation of
assigned projects and provides a single point of contact for those
projects. Takes projects from original concept through final
implementation. Interfaces with all areas affected by the project
including end users, computer services, and client services. Defines
project scope and objectives. Develops detailed work plans, schedules,
project estimates, resource plans, and status reports. Conducts project
meetings and is responsible for project tracking and analysis. Ensures
adherence to quality standards and reviews project deliverables. Manages
the integration of vendor tasks, and tracks and reviews vendor
deliverables. Provides technical and analytical guidance to project
team. Recommends and takes action to direct the analysis and solutions
of problems.

**Skill** **Level** **494: Project Manager** (Mercer 2000 Job 9030)

Oversees various systems projects of a highly complex nature.
Responsible for assembling project team, assigning individual
responsibilities, identifying appropriate resources needed, and
developing schedule to ensure timely completion of project and meeting
deadlines of project. Must be familiar with the systems scope and
project objectives, as well as the role and function of each team member
in order to effectively coordinate the activities of the team.
Communicates with top Information Systems Executive, functional area
manager and/or Consultant regarding status of specific projects.

**Skill** **Level** **495: Project Manager -- Associate** (Mercer 2000
Job 9040)

Oversees a small project or phases of a larger project. Responsible for
coordinating activities of project team, identifying appropriate
resources needed, and developing schedules to ensure timely completion
of project. Must be familiar with system's scope and project's
objectives, as well as the role and function of each team member, in
order to effectively coordinate the activities of the team. Communicates
with Senior Project Manager regarding status of specific projects.

**Skill** **Level** **496: ERP Senior Business Analyst** (Mercer 2000
Job 9230)

Serves as senior subject matter expert associated with content,
processes and procedures associated with ERP. Defines the detailed
requirements, analyzes the business needs, and validates solutions with
the client. Details requirements through the product development and
other functions to support the project team. Monitors other business
analysts in software development methods and processes and
implementation of those methods. Evaluates development projects and
assists in tailoring the development process to meet the project needs.

**Skill** **Level** **497: ERP Business Analyst** (Mercer 2000 Job 9240)

Serves as subject matter expert associated with content, processes, and
procedures associated with enterprise applications. Applies functional
knowledge to design and customization of workflow systems that provide
seamless integration for client/server applications. Writes functional
requirements, develops test plans, and works with production issues.