**LIVE ANIMAL INCIDENT REPORT - Redacted**

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| Priority Pet Incident   |                                            |
| Report                  |                                            |
+-------------------------+--------------------------------------------+
| **Type:**               | Injury                                     |
+-------------------------+--------------------------------------------+
| **Date/Time of          | March 20, 2005, approx. 6:00pm Central     |
| Incident:**             | Time                                       |
+-------------------------+--------------------------------------------+
| **Location:**           | MSP                                        |
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| **Routing:**            | NW #312 LAX-MSP                            |
|                         |                                            |
|                         | NW #626 MSP-IAD                            |
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| **AWB:**                | Not applicable                             |
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| **Shipper / Owner /     |                                            |
| Guardian:**             |                                            |
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| **Consignee:**          | Not applicable                             |
+-------------------------+--------------------------------------------+
| **Description of        | Cat                                        |
| Animal:**               |                                            |
+-------------------------+--------------------------------------------+
| **Description of        | Cat escaped from its kennel while in       |
| Incident:**             | transit. Animal was easily captured upon   |
|                         | arrival into MSP and placed in a loaner    |
|                         | kennel. Cat had a scratch on its face.     |
+-------------------------+--------------------------------------------+
| **Cause of the          | Cat was accepted in a collapsible kennel   |
| Incident:**             | contrary to NW policy. The top of the      |
|                         | kennel was open on arrival. No secondary   |
|                         | kennel door ties were present.             |
+-------------------------+--------------------------------------------+
| **Corrective Action     | Staff review: Pet acceptance procedures    |
| Taken:**                | and acceptable kennel standards were       |
|                         | reviewed at LAX staff meetings with        |
|                         | front-line agents.                         |
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| **Prepared by:**        | Steve Mahon                                |
|                         |                                            |
|                         | Senior Specialist -- Customer Service      |
|                         | Standards                                  |
|                         |                                            |
|                         | Ph: 612-726-6960                           |
|                         |                                            |
|                         | E-mail: stephen.mahon@nwa.com              |
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| **Filed on behalf of NW |                                            |
| by:**                   |                                            |
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