> **List of Exhibits**

**Chapter 1**

> Exhibit 1.1 -- Declining Budget Worksheet Form
>
> Exhibit 1.2 -- Referral Fee Request Form
>
> Exhibit 1.3 -- Manual Request for Check Form
>
> Exhibit 1.4 -- Mileage Expense Report
>
> Exhibit 1.5 -- Petty Cash Acknowledgement Form
>
> Exhibit 1.6 -- Petty Cash Log

**Chapter 2**

> Exhibit 2.1 -- Perfect File Folder
>
> Exhibit 2.2 -- Product Knowledge Notebook
>
> Exhibit 2.3 -- Key Log
>
> Exhibit 2.4 -- Monthly Property Report
>
> Exhibit 2.5 -- Incident Report
>
> Exhibit 2.6 -- Emergency Procedures Manual
>
> Exhibit 2.7 -- Recertification Log

**Chapter 3**

> Exhibit 3.1 -- Leasing Training Program
>
> Exhibit 3.2 -- Telephone Script
>
> Exhibit 3.3 -- Traffic Log
>
> Exhibit 3.4 -- Bee-back Coupon
>
> Exhibit 3.5 -- Shopper's Report

**Chapter 4**

> Exhibit 4.1 -- Rental Screening Criteria

**Chapter 5**

> Exhibit 5.1 -- Utility Transfer Card

**Chapter 6**

> Exhibit 6.1 -- Parcel Log

**Chapter 7**

> Exhibit 7.1 -- Notice of Intent to Vacate
>
> Exhibit 7.2 -- Move-out Checklist
>
> Exhibit 7.3 -- Letter of Responsibility
>
> Exhibit 7.4 -- Pre-move out Inspection
>
> Exhibit 7.5 -- Vacant Unit Turnover Checklist
>
> Exhibit 7.6 -- Vacant Unit Tracking Sheet
>
> Exhibit 7.7 -- Completed Make Ready Form

**Chapter 8**

> Exhibit 8.1 -- Maintenance Skills Assessment Test for Qualifications
>
> Exhibit 8.2 -- Inventory Sheet for Tools and Equipment
>
> Exhibit 8.3 -- Appliance Control Log

**Chapter 9**

No Exhibits

**Chapter 10**

No Exhibits

**Chapter 11**

> Exhibit 11.1 -- Purchase Order Approval Form
>
> Exhibit 11.2 -- Request for Quotes for Small Purchases
>
> Exhibit 11.3 -- Vendor Registration Form

**Chapter 12**

No Exhibits

**Chapter 13**

No Exhibits

**Chapter 14**

No Exhibits

**Chapter 15**

No Exhibits

**Chapter 16**

No Exhibits

**Chapter 17**

> Exhibit 17.1 -- Cash Sheets
>
> Exhibit 17.2 -- Notice of Returned Check

+-----------------------------------------------------------------------+
| **List of Exhibits for Chapter 1**                                    |
+-----------------------------------------------------------------------+
| Exhibit 1.1 -- Declining Budget Worksheet Form                        |
|                                                                       |
| Exhibit 1.2 -- Referral Fee Request Form                              |
|                                                                       |
| Exhibit 1.3 -- Manual Request for Check Form                          |
|                                                                       |
| Exhibit 1.4 -- Mileage Expense Report                                 |
|                                                                       |
| Exhibit 1.5 -- Petty Cash Acknowledgement Form                        |
|                                                                       |
| Exhibit 1.6 -- Petty Cash Log                                         |
+-----------------------------------------------------------------------+

+------+---------------+------+---+------+------+------+------+--------+
| *    |               |      |   |      |      |      |      |        |
| *Exh |               |      |   |      |      |      |      |        |
| ibit |               |      |   |      |      |      |      |        |
| 1.1  |               |      |   |      |      |      |      |        |
| D    |               |      |   |      |      |      |      |        |
| ecli |               |      |   |      |      |      |      |        |
| ning |               |      |   |      |      |      |      |        |
| Bu   |               |      |   |      |      |      |      |        |
| dget |               |      |   |      |      |      |      |        |
| Wor  |               |      |   |      |      |      |      |        |
| kshe |               |      |   |      |      |      |      |        |
| et** |               |      |   |      |      |      |      |        |
+======+===============+======+===+======+======+======+======+========+
| Desc |               |      |   | Acc  |      |      |      |        |
| ript |               |      |   | ount |      |      |      |        |
| ion: |               |      |   | C    |      |      |      |        |
|      |               |      |   | ode: |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      | A    | B    | C    |        |
+------+---------------+------+---+------+------+------+------+--------+
| Date | Vendor Name   | Inv  |   | Inv  | Inv  | MON  | Bu   | Date   |
|      |               | oice |   | oice | oice | THLY | dget | Sent   |
|      |               | Date |   | \#   | Am   | BU   | Bal  | to     |
|      |               |      |   |      | ount | DGET | ance | Acco   |
|      |               |      |   |      |      | AM   |      | unting |
|      |               |      |   |      |      | OUNT |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
| *    |               |      |   |      |      |      |      |        |
| *Exh |               |      |   |      |      |      |      |        |
| ibit |               |      |   |      |      |      |      |        |
| 1.1  |               |      |   |      |      |      |      |        |
| D    |               |      |   |      |      |      |      |        |
| ecli |               |      |   |      |      |      |      |        |
| ning |               |      |   |      |      |      |      |        |
| Bu   |               |      |   |      |      |      |      |        |
| dget |               |      |   |      |      |      |      |        |
| Wor  |               |      |   |      |      |      |      |        |
| kshe |               |      |   |      |      |      |      |        |
| et** |               |      |   |      |      |      |      |        |
|      |               |      |   |      |      |      |      |        |
| **   |               |      |   |      |      |      |      |        |
| SAMP |               |      |   |      |      |      |      |        |
| LE** |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
| Desc |               |      |   | Acc  |      |      |      |        |
| ript |               |      |   | ount |      |      |      |        |
| ion: |               |      |   | C    |      |      |      |        |
|      |               |      |   | ode: |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      | A    | B    | C    |        |
+------+---------------+------+---+------+------+------+------+--------+
| Date | Vendor Name   | Inv  | I |      | Inv  | MON  | Bu   | Date   |
|      |               | oice | n |      | oice | THLY | dget | Sent   |
|      |               | Date | v |      | Am   | BU   | Bal  | to     |
|      |               |      | o |      | ount | DGET | ance | Acco   |
|      |               |      | i |      |      | AM   |      | unting |
|      |               |      | c |      |      | OUNT |      |        |
|      |               |      | e |      |      |      |      |        |
|      |               |      | \ |      |      |      |      |        |
|      |               |      | # |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      | June Month    |      |   |      |      |      |      |        |
|      | Begin\-\-\    |      |   |      |      |      |      |        |
|      | -\-\-\-\-\-\- |      |   |      |      |      |      |        |
|      | \-\-\-\-\-\-\ |      |   |      |      |      |      |        |
|      | -\-\-\-\-\-\- |      |   |      |      |      |      |        |
|      | \-\-\-\-\-\-\ |      |   |      |      |      |      |        |
|      | -\-\-\-\-\-\- |      |   |      |      |      |      |        |
|      | \-\-\-\-\-\-- |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
| 5/2  | Specialty     | 6/   | W |      | \$30 |      | \$60 | 6/5/03 |
| 3/03 | Parts         | 1/03 | A |      | 0.00 |      | 0.00 |        |
|      |               |      | 1 |      |      |      |      |        |
|      |               |      | 2 |      |      |      |      |        |
|      |               |      | 3 |      |      |      |      |        |
|      |               |      | 4 |      |      |      |      |        |
|      |               |      | 5 |      |      |      |      |        |
|      |               |      | 6 |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
| 6/   | ABC Plumbing  | 6/1  | 0 |      | \$20 |      | \$40 | 6      |
| 1/03 |               | 0/03 | 0 |      | 0.00 |      | 0.00 | /12/03 |
|      |               |      | 0 |      |      |      |      |        |
|      |               |      | 5 |      |      |      |      |        |
|      |               |      | 6 |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
| 6/1  | Joe's         | 6/1  | 0 |      | \$20 |      | \$20 | 6      |
| 2/03 | Plumbing      | 2/03 | 0 |      | 0.00 |      | 0.00 | /15/03 |
|      |               |      | - |      |      |      |      |        |
|      |               |      | 0 |      |      |      |      |        |
|      |               |      | 1 |      |      |      |      |        |
|      |               |      | 1 |      |      |      |      |        |
|      |               |      | 2 |      |      |      |      |        |
|      |               |      | 3 |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      | July Month    |      |   |      |      | \$90 | \    |        |
|      | Begin\-\-\    |      |   |      |      | 0.00 | $110 |        |
|      | -\-\-\-\-\-\- |      |   |      |      |      | 0.00 |        |
|      | \-\-\-\-\-\-\ |      |   |      |      |      |      |        |
|      | -\-\-\-\-\-\- |      |   |      |      |      |      |        |
|      | \-\-\-\-\-\-\ |      |   |      |      |      |      |        |
|      | -\-\-\-\-\-\- |      |   |      |      |      |      |        |
|      | \-\-\-\-\-\-- |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
| 7/   | Specialty     | 7/   | W |      | \    |      | \$   | 7/7/03 |
| 1/03 | Parts         | 5/03 | A |      | $120 |      | (100 |        |
|      |               |      | 5 |      | 0.00 |      | .00) |        |
|      |               |      | 6 |      |      |      |      |        |
|      |               |      | 8 |      |      |      |      |        |
|      |               |      | 9 |      |      |      |      |        |
|      |               |      | 7 |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      | August Month  |      |   |      |      | \$90 | \$80 |        |
|      | Be            |      |   |      |      | 0.00 | 0.00 |        |
|      | gin\-\-\-\-\- |      |   |      |      |      |      |        |
|      | \-\-\-\-\-\-\ |      |   |      |      |      |      |        |
|      | -\-\-\-\-\-\- |      |   |      |      |      |      |        |
|      | \-\-\-\-\-\-\ |      |   |      |      |      |      |        |
|      | -\-\-\-\-\-\- |      |   |      |      |      |      |        |
|      | \-\-\-\-\-\-- |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
| 7/2  | Joe's         |      |   |      | \$25 |      |      |        |
| 7/03 | Plumbing      |      |   |      | 0.00 |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
| 8/   | Specialty     |      |   |      | \$9  |      |      |        |
| 1/03 | Parts         |      |   |      | 5.00 |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+
|      |               |      |   |      |      |      |      |        |
+------+---------------+------+---+------+------+------+------+--------+

  -----------------------------------------------------------------------
  **Exhibit 1.2 Referral Fee Request**
  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+-----------------------------------+-----------------------------------+
| REFERRAL FEE REQUEST              |                                   |
+===================================+===================================+
|                                   |                                   |
+-----------------------------------+-----------------------------------+
| Property Name: [Meadowood Park    |                                   |
| Apartments]{.underline}           |                                   |
+-----------------------------------+-----------------------------------+
|                                   |                                   |
+-----------------------------------+-----------------------------------+
| **New Resident:**                 |                                   |
+-----------------------------------+-----------------------------------+
| Name: [Tom Jones]{.underline}     |                                   |
+-----------------------------------+-----------------------------------+
| Apt. #: [A107]{.underline}        | Move In Date:                     |
|                                   | [7/14/04]{.underline}             |
+-----------------------------------+-----------------------------------+
|                                   |                                   |
+-----------------------------------+-----------------------------------+
| **Referred By:**                  |                                   |
+-----------------------------------+-----------------------------------+
| Name: [Elvis Presley]{.underline} |                                   |
+-----------------------------------+-----------------------------------+
| Address: [12340 Main              | Apt. #: [B109]{.underline}        |
| Street]{.underline}               |                                   |
|                                   |                                   |
| [Seattle, WA 98188]{.underline}   |                                   |
+-----------------------------------+-----------------------------------+
|                                   |                                   |
+-----------------------------------+-----------------------------------+
| Approved By:                      | Referral Fee:                     |
|                                   | [\$150.00]{.underline}            |
+-----------------------------------+-----------------------------------+
| [Martha Manager]{.underline}      | [7/20/04]{.underline}             |
|                                   |                                   |
| Housing Manager                   | Date Submitted                    |
+-----------------------------------+-----------------------------------+
|                                   |                                   |
+-----------------------------------+-----------------------------------+
| [Paula Regional                   | [7/23/04]{.underline}             |
| Manager]{.underline}              |                                   |
|                                   | Date Submitted                    |
| Regional Manager                  |                                   |
+-----------------------------------+-----------------------------------+

+----------------+--------------+---+-----------------------------------+
| **Exhibit 1.3  |              |   |                                   |
| Request for    |              |   |                                   |
| Check**        |              |   |                                   |
+================+==============+===+===================================+
|                |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| Check Needs to |              |   |                                   |
| Be Cut By:     |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| Date of        |              | C |                                   |
| Request:       |              | h |                                   |
|                |              | a |                                   |
|                |              | r |                                   |
|                |              | g |                                   |
|                |              | e |                                   |
|                |              | t |                                   |
|                |              | o |                                   |
|                |              | ( |                                   |
|                |              | P |                                   |
|                |              | r |                                   |
|                |              | o |                                   |
|                |              | p |                                   |
|                |              | e |                                   |
|                |              | r |                                   |
|                |              | t |                                   |
|                |              | y |                                   |
|                |              | ) |                                   |
|                |              | : |                                   |
+----------------+--------------+---+-----------------------------------+
| Make Check     |              |   |                                   |
| Payable to:    |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| (Vendor Name)  |              |   |                                   |
| If this is a   |              |   |                                   |
| new Vendor,    |              |   |                                   |
| attach a W-9   |              |   |                                   |
| and New Vendor |              |   |                                   |
| Registration.  |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| Address:       |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| Amount:        |              | C |                                   |
|                |              | h |                                   |
|                |              | a |                                   |
|                |              | r |                                   |
|                |              | g |                                   |
|                |              | e |                                   |
|                |              | t |                                   |
|                |              | o |                                   |
|                |              | A |                                   |
|                |              | c |                                   |
|                |              | c |                                   |
|                |              | o |                                   |
|                |              | u |                                   |
|                |              | n |                                   |
|                |              | t |                                   |
|                |              | # |                                   |
|                |              | : |                                   |
+----------------+--------------+---+-----------------------------------+
| (see Chart of  |              |   |                                   |
| Accounts)      |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| Description of |              |   |                                   |
| Item(s) to     |              |   |                                   |
| Purchase:      |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| (Use Check     |              |   |                                   |
| Request        |              |   |                                   |
| Estimate       |              |   |                                   |
| portion of     |              |   |                                   |
| Check Request  |              |   |                                   |
| Log if more    |              |   |                                   |
| detail is      |              |   |                                   |
| necessary.)    |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
|                |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| -   Hand       | -   Leave at |   |                                   |
|     Delivery   |     Front    |   |                                   |
|                |     Desk for |   |                                   |
|                |     pick-up  |   |                                   |
|                |     by:      |   |                                   |
|                |              |   |                                   |
|                | -   Deliver  |   |                                   |
|                |     to:      |   |                                   |
+----------------+--------------+---+-----------------------------------+
| -   To be      | -   Mail     |   |                                   |
|     Mailed     |     Check to |   |                                   |
|                |     Vendor   |   |                                   |
|                |     (address |   |                                   |
|                |     above)   |   |                                   |
|                |              |   |                                   |
|                | -   Mail     |   |                                   |
|                |     Check to |   |                                   |
|                |     Property |   |                                   |
|                |     (noted   |   |                                   |
|                |     above)   |   |                                   |
+----------------+--------------+---+-----------------------------------+
| -   Courier    |              |   |                                   |
|     Delivery   |              |   |                                   |
|     -- Check   |              |   |                                   |
|     will be    |              |   |                                   |
|     placed in  |              |   |                                   |
|     property   |              |   |                                   |
|     (noted     |              |   |                                   |
|     above)     |              |   |                                   |
|     folder for |              |   |                                   |
|     next pick  |              |   |                                   |
|     up.        |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| -   Other --   |              |   |                                   |
|     (please    |              |   |                                   |
|     specify    |              |   |                                   |
|     Name and   |              |   |                                   |
|     Address)   |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
|                |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| Requested By:  |              |   | Approved By:                      |
+----------------+--------------+---+-----------------------------------+
|                |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| Date Request   |              |   | Date Check Cut:                   |
| Received:      |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| Check #:       |              |   | By:                               |
+----------------+--------------+---+-----------------------------------+
|                |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| Check Request  |              |   |                                   |
| Procedure      |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
|                |              |   |                                   |
+----------------+--------------+---+-----------------------------------+
| The following  |              |   |                                   |
| paperwork must |              |   |                                   |
| be submitted   |              |   |                                   |
| to Accounting: |              |   |                                   |
|                |              |   |                                   |
| 1)  Completed  |              |   |                                   |
|     Check      |              |   |                                   |
|     Request    |              |   |                                   |
|     Form       |              |   |                                   |
|                |              |   |                                   |
| 2)  Copy of    |              |   |                                   |
|     the        |              |   |                                   |
|     invoice    |              |   |                                   |
|     (and       |              |   |                                   |
|     contract   |              |   |                                   |
|     if this is |              |   |                                   |
|     work done  |              |   |                                   |
|     by or to   |              |   |                                   |
|     be done by |              |   |                                   |
|     a          |              |   |                                   |
|                |              |   |                                   |
|   contractor), |              |   |                                   |
|     receipt or |              |   |                                   |
|     bid sheet  |              |   |                                   |
|     attached.  |              |   |                                   |
|                |              |   |                                   |
| > OR           |              |   |                                   |
| >              |              |   |                                   |
| > Completed    |              |   |                                   |
| > Check        |              |   |                                   |
| > Request      |              |   |                                   |
| > Estimate     |              |   |                                   |
| > portion of   |              |   |                                   |
| > the Check    |              |   |                                   |
| > Request Log. |              |   |                                   |
|                |              |   |                                   |
| NOTE: Check    |              |   |                                   |
| requests will  |              |   |                                   |
| be processed   |              |   |                                   |
| through the    |              |   |                                   |
| normal A/P     |              |   |                                   |
| schedule       |              |   |                                   |
| unless the     |              |   |                                   |
| Regional       |              |   |                                   |
| Manager and    |              |   |                                   |
| Controller     |              |   |                                   |
| have deemed    |              |   |                                   |
| otherwise, in  |              |   |                                   |
| which case     |              |   |                                   |
| emergency      |              |   |                                   |
| check requests |              |   |                                   |
| will only be   |              |   |                                   |
| processed on   |              |   |                                   |
| Thursdays.     |              |   |                                   |
|                |              |   |                                   |
| After the      |              |   |                                   |
| items are      |              |   |                                   |
| purchased and  |              |   |                                   |
| receipts are   |              |   |                                   |
| obtained, a    |              |   |                                   |
| Check Request  |              |   |                                   |
| Log must be    |              |   |                                   |
| completed and  |              |   |                                   |
| returned to    |              |   |                                   |
| the corporate  |              |   |                                   |
| office within  |              |   |                                   |
| 7 days. All    |              |   |                                   |
| receipts       |              |   |                                   |
| corresponding  |              |   |                                   |
| to the log     |              |   |                                   |
| entries must   |              |   |                                   |
| be attached to |              |   |                                   |
| the back of    |              |   |                                   |
| the sheet.     |              |   |                                   |
| Please tape    |              |   |                                   |
| them securely  |              |   |                                   |
| -- do no       |              |   |                                   |
| staple or      |              |   |                                   |
| paper clip!    |              |   |                                   |
| You may put    |              |   |                                   |
| them in an     |              |   |                                   |
| envelope and   |              |   |                                   |
| staple the     |              |   |                                   |
| envelope to    |              |   |                                   |
| the back of    |              |   |                                   |
| the log sheet  |              |   |                                   |
| or tape them   |              |   |                                   |
| on a separate  |              |   |                                   |
| sheet of paper |              |   |                                   |
| and attach     |              |   |                                   |
| that to the    |              |   |                                   |
| log sheet. You |              |   |                                   |
| must have a    |              |   |                                   |
| receipt        |              |   |                                   |
| showing the    |              |   |                                   |
| total paid for |              |   |                                   |
| every entry on |              |   |                                   |
| the log sheet. |              |   |                                   |
| Any leftover   |              |   |                                   |
| funds must be  |              |   |                                   |
| deposited in   |              |   |                                   |
| the property   |              |   |                                   |
| bank account   |              |   |                                   |
| immediately    |              |   |                                   |
| and a copy of  |              |   |                                   |
| the deposit    |              |   |                                   |
| slip attached  |              |   |                                   |
| to the log.    |              |   |                                   |
|                |              |   |                                   |
| Personal items |              |   |                                   |
| are not to be  |              |   |                                   |
| purchased with |              |   |                                   |
| property funds |              |   |                                   |
| and should     |              |   |                                   |
| never be       |              |   |                                   |
| included on a  |              |   |                                   |
| property       |              |   |                                   |
| receipt.       |              |   |                                   |
+----------------+--------------+---+-----------------------------------+

  -------------------------------------------------------------------------------------------------
  **Exhibit 1.4                                                                          
  Mileage                                                                                
  Expense                                                                                
  Report**                                                                               
  -------------- ------- --------------------- ----------------- ----------------------- ----------
  Property Name:                                                 Property Code:          

  Employee Name:                                                                         

                                                                                         

  Miles Driven   Date of Destination or Person Purpose of Visit                          Approved
                 Trip    Visited                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

                                                                                         

  0              Total                         \$0.00                                    
                 Miles x                                                                 
                 .33 per                                                                 
                 mile =                                                                  

  *(Total Miles                                *(Reimbursement                           
  Driven)*                                     Amount)*                                  

  Employee's                                   Date Submitted:                           
  Signature:                                                                             

                                                                                         

  Supervisor's                                 Date Approved:                            
  Signature:                                                                             
  -------------------------------------------------------------------------------------------------

+-----------------------------------+-----------------------------------+
| **Exhibit 1.5 Petty Cash          |                                   |
| Acknowledgement**                 |                                   |
+===================================+===================================+
| PETTY CASH ACKNOWLEDGEMENT        |                                   |
|                                   |                                   |
| I, [Martha Manager]{.underline},  |                                   |
| agree to receive and be           |                                   |
| responsible for a petty cash fund |                                   |
| in the amount of [Two-Hundred     |                                   |
| Dollars (\$200.00)]{.underline}   |                                   |
| for [Meadowood Lake               |                                   |
| Village]{.underline} Apartments.  |                                   |
| This fund is fully my             |                                   |
| responsibility to manage and use  |                                   |
| for property related expenditures |                                   |
| only during my term as Housing    |                                   |
| Manager with above mentioned      |                                   |
| Apartments. If at any time the    |                                   |
| fund is short, I authorize the    |                                   |
| Agency as agent for [Meadowood    |                                   |
| Lake Village]{.underline}         |                                   |
| Apartments, to withhold the       |                                   |
| deficit from my next paycheck. I  |                                   |
| further understand that upon my   |                                   |
| departure, I am responsible for   |                                   |
| submitting all receipts and/or    |                                   |
| remaining cash on hand to my      |                                   |
| Regional Manager for a final      |                                   |
| calculation. If the fund is short |                                   |
| in any amount, I authorize the    |                                   |
| Agency. as agent for the          |                                   |
| aforementioned Apartments, to     |                                   |
| withhold any deficit from my      |                                   |
| final paycheck.                   |                                   |
+-----------------------------------+-----------------------------------+
|                                   |                                   |
+-----------------------------------+-----------------------------------+
| [Martha A. Manager]{.underline}   | [7/21/04]{.underline}             |
+-----------------------------------+-----------------------------------+
| Housing Manager                   | Date                              |
+-----------------------------------+-----------------------------------+
|                                   |                                   |
+-----------------------------------+-----------------------------------+
| [Paula Regional                   | [7/21/04]{.underline}             |
| Manager]{.underline}              |                                   |
+-----------------------------------+-----------------------------------+
| Regional Manager                  | Date                              |
+-----------------------------------+-----------------------------------+
|                                   |                                   |
+-----------------------------------+-----------------------------------+

  -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
  **Exhibit                                                                                                                                                                             
  1.6 Petty                                                                                                                                                                             
  Cash Log**                                                                                                                                                                            
  ------------ --------- --------- ------------ --------- ----------------- ----------------- ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
  Property                                                Manager's Name:                                                                                                               
  Name:                                                                                                                                                                                 

  Period: From                                            Address:                                                                                                                      
  To                                                                                                                                                                                    

  Remarks:                                                                                                                                                                              

                                                          Codes                                                                                                                         

  Receipt \#   Date of   Paid To   Items        Amount of \-\-\-\-\-\-\--   \-\-\-\-\-\-\--   \-\-\-\-\-\-\--   \-\-\-\-\-\-\--   \-\-\-\-\-\-\--   \-\-\-\-\-\-\--   \-\-\-\-\-\-\--   \-\-\-\-\-\-\--
               Receipt             Purchased    Receipt                                                                                                                                 

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

                                                                                                                                                                                        

  Date                             Total                                                                                                                                                
  Submitted:                       Disbursed                                                                                                                                            

                                   Cash Balance                                                                                                                                         
                                   on Hand (+)                                                                                                                                          

                                   Total (=)                                Site Manager:                                                                                               

                                   Total Amount                             Regional Manager:                                                                                           
                                   of Fund (-)                                                                                                                                          

                                   Short or                                 Accounting:                                                                                                 
                                   Over (=)                                                                                                                                             
  -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

+-----------------------------------------------------------------------+
| **List of Exhibits for Chapter 2**                                    |
+-----------------------------------------------------------------------+
| Exhibit 2.1 -- Perfect File Folder                                    |
|                                                                       |
| Exhibit 2.2 -- Product Knowledge Notebook                             |
|                                                                       |
| Exhibit 2.3 -- Key Log                                                |
|                                                                       |
| Exhibit 2.4 -- Monthly Property Report                                |
|                                                                       |
| Exhibit 2.5 -- Incident Report                                        |
|                                                                       |
| Exhibit 2.6 -- Emergency Procedures Manual                            |
|                                                                       |
| Exhibit 2.7 -- Recertification Log                                    |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| **Exhibit 2.1 Perfect File Folder**                                   |
+=======================================================================+
| **Section I -- Initial Occupancy -- RIGHT SIDE (back to front)**      |
|                                                                       |
| *Within this section, the following information should be contained:* |
|                                                                       |
| -   Application Packet                                                |
|                                                                       |
| -   Initial Move-In Information                                       |
|                                                                       |
| *This section originates in occupancy. Developments should not add or |
| remove anything from this section. This section of the file is        |
| considered "closed."*                                                 |
|                                                                       |
| -   Application                                                       |
|                                                                       |
| -   Application Checklist                                             |
|                                                                       |
| -   Thank you letter                                                  |
|                                                                       |
| -   Preference certification                                          |
|                                                                       |
| -   Preference verification                                           |
|                                                                       |
| -   Social Security cards, birth certificates, picture ID             |
|                                                                       |
| -   Citizenship declarations                                          |
|                                                                       |
| -   Criminal history NOTES                                            |
|                                                                       |
| -   Credit history                                                    |
|                                                                       |
| -   Landlord verifications                                            |
|                                                                       |
| -   PHA official certification                                        |
|                                                                       |
| -   Applicant/tenant certification                                    |
|                                                                       |
| -   Release of information (HUD 9886)                                 |
|                                                                       |
| -   Release of information                                            |
|                                                                       |
| -   Emergency contact information                                     |
|                                                                       |
| -   Move-in inspection                                                |
+-----------------------------------------------------------------------+
| **Section I I -- Lease Agreements -- RIGHT SIDE (back to front)**     |
|                                                                       |
| *Within this section, the following information should be contained:* |
|                                                                       |
| -   Policy acknowledgements                                           |
|                                                                       |
| -   Lease attachments                                                 |
|                                                                       |
| -   Lease                                                             |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Minimum rent notice                                               |
|                                                                       |
| -   Lead notice                                                       |
|                                                                       |
| -   One Strike notice                                                 |
|                                                                       |
| -   Flat v. income base rent notice                                   |
|                                                                       |
| -   Housekeeping policy                                               |
|                                                                       |
| -   Maintenance policy                                                |
|                                                                       |
| -   Pet policy/addendum, if applicable                                |
|                                                                       |
| -   Grievance policy acknowledgement                                  |
|                                                                       |
| -   Community service policy acknowledgement                          |
|                                                                       |
| -   House rules                                                       |
|                                                                       |
| -   Transfer paperwork                                                |
|                                                                       |
| -   Lease                                                             |
+-----------------------------------------------------------------------+
| **Section III -- Financial and Resident Management Data -- RIGHT SIDE |
| (back to front)**                                                     |
|                                                                       |
| *Within this section, the following information should be contained:* |
|                                                                       |
| -   Tenant Accounting Documents                                       |
|                                                                       |
| -   Income Verifications                                              |
|                                                                       |
| -   Annual Review Packets, or Interims                                |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Income verifications                                              |
|                                                                       |
| -   Deduction verifications                                           |
|                                                                       |
| -   50058 worksheet and printout of 50058 submitted                   |
|                                                                       |
| -   Tenant accounting worksheet                                       |
|                                                                       |
| -   Any other related verifications                                   |
|                                                                       |
| -   MEID approval, worksheets, notices                                |
|                                                                       |
| -   Notice of rent adjustments                                        |
|                                                                       |
| -   Notice of annual reviews                                          |
|                                                                       |
| -   Annual review documents (certifications, release, notices,        |
|     verifications)                                                    |
|                                                                       |
| -   Recertification checklist                                         |
|                                                                       |
| -   Interim review documents                                          |
|                                                                       |
| -   Vacate letter                                                     |
+-----------------------------------------------------------------------+
| **Section IV -- Maintenance Data -- LEFT SIDE (back to front/oldest   |
| to newest)**                                                          |
|                                                                       |
| *Within this section, the following information should be contained:* |
|                                                                       |
| -   Housekeeping issues                                               |
|                                                                       |
| -   Maintenance issues                                                |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Inspections                                                       |
|                                                                       |
| -   Work order change letters                                         |
|                                                                       |
| -   Housekeeping and maintenance correspondence                       |
|                                                                       |
| -   Resident damage claims, if applicable                             |
|                                                                       |
| -   Referrals                                                         |
+-----------------------------------------------------------------------+
| **Section V -- Rent Collection Data -- LEFT SIDE (back to             |
| front/oldest to newest)**                                             |
|                                                                       |
| *Within this section, the following information should be contained:* |
|                                                                       |
| -   Rent related documents                                            |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Late letters                                                      |
|                                                                       |
| -   Legal, enforcement notices                                        |
|                                                                       |
| -   Repayment agreements                                              |
|                                                                       |
| -   Other correspondence related to rent payments                     |
|                                                                       |
| -   Retro rent information                                            |
+-----------------------------------------------------------------------+
| **Section VI -- Lease Enforcement -- LEFT SIDE (back to front/oldest  |
| to newest)**                                                          |
|                                                                       |
| *Within this section, the following information should be contained:* |
|                                                                       |
| -   Lease violations                                                  |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Lease violation warnings/notices                                  |
|                                                                       |
| -   Police reports, including file notice, banned notices, protective |
|     orders, etc.                                                      |
|                                                                       |
| -   Lease terminations                                                |
|                                                                       |
| -   Legal correspondence                                              |
+-----------------------------------------------------------------------+

+---------------------+------------------------------------------------+
| **Exhibit 2.2       |                                                |
| Product Knowledge   |                                                |
| Notebook**          |                                                |
+=====================+================================================+
| **Chapter**         | **Contents**                                   |
+---------------------+------------------------------------------------+
| 1\. Your Apartment  | -   Name                                       |
| Community           |                                                |
|                     | -   Address                                    |
|                     |                                                |
|                     | -   Telephone number, fax number, e-mail       |
|                     |     address, modem phone number                |
+---------------------+------------------------------------------------+
| 2\. Emergency       | -   Police (location/phone numbers)            |
| Information (this   |                                                |
| information should  | -   Fire (location, distance to nearest        |
| also be contained   |     station, phone number)                     |
| in the site's       |                                                |
| Emergency           | -   Location of all fire extinguishers         |
| Procedures Manual)  |                                                |
|                     | -   Hospital (name of nearest facility,        |
|                     |     location and distance, phone number)       |
|                     |                                                |
|                     | -   Ambulance (name of nearest service, phone  |
|                     |     numbers)                                   |
+---------------------+------------------------------------------------+
| 3\. Apartment       | -   Construction type (include year of         |
| Information         |     construction, size of apartments,          |
|                     |     apartment lay-outs, as-built drawings,     |
|                     |     etc.)                                      |
|                     |                                                |
|                     | -   Security (service of system, name and      |
|                     |     phone number of service, type and service  |
|                     |     vendor if system)                          |
|                     |                                                |
|                     | -   Equipment (sizes and types of all          |
|                     |     appliances in each apartment -- ranges,    |
|                     |     refrigerators, dishwashers, disposals,     |
|                     |     etc. For hot water heaters, include number |
|                     |     of gallons, location of recovery line,     |
|                     |     manufacturer, make and model, gas or       |
|                     |     electric.)                                 |
|                     |                                                |
|                     | -   Hating (type of system)                    |
|                     |                                                |
|                     | -   Air conditioning (type of system)          |
|                     |                                                |
|                     | -   Fireplaces (make and type -- wood burning, |
|                     |     gas, electric, etc.)                       |
|                     |                                                |
|                     | -   Television Antenna/Cable Hook-up/DSL --    |
|                     |     where located in each apartment, name and  |
|                     |     phone numbers of service vendors,          |
|                     |     acceptable locations for satellite dishes) |
|                     |                                                |
|                     | -   Other special features                     |
|                     |                                                |
|                     | -   Carpeting (colors available, manufacturer, |
|                     |     type of material -- polyester, wool,       |
|                     |     nylon, etc.)                               |
|                     |                                                |
|                     | -   Window treatments (blinds or drapes,       |
|                     |     colors, window sizes in each apartment,    |
|                     |     window treatment policy on additional      |
|                     |     window coverings)                          |
|                     |                                                |
|                     | -   Electrical switches and outlets (where     |
|                     |     located and which switches operate which   |
|                     |     outlets, how the GFI works)                |
|                     |                                                |
|                     | -   Breaker box (location and operations)      |
|                     |                                                |
|                     | -   Water shut off valves (location and        |
|                     |     operation, location of "t"-bar for         |
|                     |     emergency shut-off)                        |
|                     |                                                |
|                     | -   Manuals for standard fixtures/appliances   |
|                     |                                                |
|                     | -   Asbestos Manual and Information (location  |
|                     |     of Asbestos O & M Manual/location of       |
|                     |     asbestos at the site, location of sample   |
|                     |     testing/asbestos survey, site procedure    |
|                     |     for damage to asbestos containing          |
|                     |     materials)                                 |
|                     |                                                |
|                     | -   Lead-based Paint (copy of lead-based paint |
|                     |     brochure -- if property built before 1978) |
|                     |                                                |
|                     | -   Other hazardous materials (nature of       |
|                     |     hazard, special handling instructions)     |
+---------------------+------------------------------------------------+
| 4\. Community       | -   Opening dates of each phase (if            |
| Information         |     applicable)                                |
|                     |                                                |
|                     | -   Number of acres                            |
|                     |                                                |
|                     | -   Number of apartments in each phase (if     |
|                     |     applicable)                                |
|                     |                                                |
|                     | -   Number of parking spaces in each phase (if |
|                     |     applicable)                                |
|                     |                                                |
|                     | -   Number of garages/garage spaces in each    |
|                     |     phase (if applicable)                      |
|                     |                                                |
|                     | -   Parking assignment list                    |
|                     |                                                |
|                     | -   Social and Recreational facilities and     |
|                     |     rules                                      |
|                     |                                                |
|                     | -   Playground facilities                      |
|                     |                                                |
|                     | -   Laundry facilities (cost and hours of      |
|                     |     operation, location)                       |
|                     |                                                |
|                     | -   Storage facilities (location, assignment)  |
|                     |                                                |
|                     | -   Additional facilities                      |
|                     |                                                |
|                     | -   Community Map (mark water, electric and    |
|                     |     gas shut-offs as well as fire hydrants;    |
|                     |     mark fire alarm panel, sprinkler controls  |
|                     |     and hydrant locations; photo cell          |
|                     |     locations; location of fire extinguishers) |
+---------------------+------------------------------------------------+
| 5\. Neighborhood    | -   Daycare facilities                         |
| Information         |                                                |
| (include phone      | -   School district (enrollment information,   |
| numbers where       |     bus service, location of schools, other    |
| appropriate)        |     school information)                        |
|                     |                                                |
|                     | -   Adult education programs/services (college |
|                     |     and universities)                          |
|                     |                                                |
|                     | -   Technical schools, adult classes           |
|                     |                                                |
|                     | -   Postal service information (nearest branch |
|                     |     post office hours, main post office,       |
|                     |     nearest mail drop box)                     |
|                     |                                                |
|                     | -   Newspapers (subscription information)      |
|                     |                                                |
|                     | -   Shopping information (nearest convenience  |
|                     |     store, shopping center, supermarket, and   |
|                     |     other shopping information)                |
|                     |                                                |
|                     | -   Transportation service/bus (nearest stop,  |
|                     |     where to get timetables, cost, where to    |
|                     |     purchase passes/tickets)                   |
|                     |                                                |
|                     | -   Transportation service/taxi (phone         |
|                     |     numbers)                                   |
|                     |                                                |
|                     | -   Transportation service/airport facilities  |
|                     |     (location, quickest/ easiest route to      |
|                     |     airport from apartment community, shuttle  |
|                     |     services)                                  |
|                     |                                                |
|                     | -   Transportation service/train (location of  |
|                     |     station, quickest/ easiest route to        |
|                     |     station from apartment community)          |
|                     |                                                |
|                     | -   Entertainment and recreation (restaurants, |
|                     |     clubs, theaters, bowling alleys, golf      |
|                     |     courses, parks, museums/art galleries,     |
|                     |     libraries, other entertainment and         |
|                     |     recreation facilities)                     |
|                     |                                                |
|                     | -   Churches (locations and denominations)     |
|                     |                                                |
|                     | -   Voting information (where to register,     |
|                     |     where to change address of registered      |
|                     |     voter, where to vote)                      |
|                     |                                                |
|                     | -   Social service agencies                    |
+---------------------+------------------------------------------------+
| 6\. Utility         | -   Electricity (how to order/transfer         |
| Information         |     utility, average monthly cost and billing  |
|                     |     cycle)                                     |
|                     |                                                |
|                     | -   Gas (how to order/transfer utility,        |
|                     |     average monthly cost and billing cycle)    |
|                     |                                                |
|                     | -   Telephone (how to order/process service    |
|                     |     options, average monthly cost)             |
|                     |                                                |
|                     | -   Water/sewer (if sub-metered, how to order  |
|                     |     and cost information)                      |
|                     |                                                |
|                     | -   Recycling (location of containers, types   |
|                     |     of materials recycled)                     |
+---------------------+------------------------------------------------+

  ------------------------------------------------------------------------------------------------------------------------------
  **Exhibit 2.3                                                                                                             
  Key Log**                                                                                                                 
  --------------- --------------- ------- -------------- ------- ------------ --- -------------- ------- -- ---------- ---- ----
                  **Property:**                                                   **Month of:**                             

                                                                                                                            

  **CHECK-OUT**                                                                   **CHECK-IN**                              

  Date                            Time    Name/Company   Apt.#   Employee         Date           Time       Employee        

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                                            

                                                                                                 Page:                 of   
  ------------------------------------------------------------------------------------------------------------------------------

<table>
<colgroup>
<col style="width: 12%" />
<col style="width: 7%" />
<col style="width: 5%" />
<col style="width: 12%" />
<col style="width: 2%" />
<col style="width: 10%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 2%" />
<col style="width: 12%" />
<col style="width: 1%" />
<col style="width: 3%" />
<col style="width: 7%" />
<col style="width: 12%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="14"><strong>Exhibit 2.4 Monthly Property
Report</strong></td>
</tr>
<tr class="even">
<td colspan="14"></td>
</tr>
<tr class="odd">
<td colspan="14"><p>“Community Name”</p>
<p>“Month and Year”</p></td>
</tr>
<tr class="even">
<td colspan="14"></td>
</tr>
<tr class="odd">
<td colspan="14"><strong>1. Property Narrative</strong></td>
</tr>
<tr class="even">
<td colspan="14"><strong>2. Physical Occupancy</strong></td>
</tr>
<tr class="odd">
<td><p><em>a</em></p>
<p>Unit Type</p></td>
<td colspan="2"><p><em>b</em></p>
<p>Total Units</p></td>
<td><p><em>c</em></p>
<p>Occupied Units</p></td>
<td colspan="2"><p><em>d</em></p>
<p>Mod Rehab</p></td>
<td colspan="3"><p><em>e</em></p>
<p>Make Ready</p></td>
<td><p><em>f</em></p>
<p>Vacant Units</p></td>
<td colspan="3"><p><em>c/b %</em></p>
<p>Gross Occupancy</p></td>
<td><p><em>c/(b-c) %</em></p>
<p>Adjusted Occupancy</p></td>
</tr>
<tr class="even">
<td>1brm</td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
</tr>
<tr class="odd">
<td>2 brm</td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
</tr>
<tr class="even">
<td>3 brm</td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
</tr>
<tr class="odd">
<td>4 brm</td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
</tr>
<tr class="even">
<td>5 brm</td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
</tr>
<tr class="odd">
<td><em><strong>Total</strong></em></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
</tr>
<tr class="even">
<td colspan="14"></td>
</tr>
<tr class="odd">
<td colspan="14"><strong>3. Waiting List</strong></td>
</tr>
<tr class="even">
<td colspan="2" rowspan="2"><strong>Unit Type</strong></td>
<td colspan="12"><strong>Number of Applications</strong></td>
</tr>
<tr class="odd">
<td colspan="3"><strong>Total</strong></td>
<td colspan="3"><strong>RRO1</strong></td>
<td colspan="4"><strong>PEO3</strong></td>
<td colspan="2"><strong>PEO1</strong></td>
</tr>
<tr class="even">
<td colspan="2">1 brm</td>
<td colspan="3"></td>
<td colspan="3"></td>
<td colspan="4"></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">2 brm</td>
<td colspan="3"></td>
<td colspan="3"></td>
<td colspan="4"></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">3 brm</td>
<td colspan="3"></td>
<td colspan="3"></td>
<td colspan="4"></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">4 brm</td>
<td colspan="3"></td>
<td colspan="3"></td>
<td colspan="4"></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">5 brm</td>
<td colspan="3"></td>
<td colspan="3"></td>
<td colspan="4"></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="14"><p>**RRO1 = application approved/ready to be
housed/awaiting ready unit**</p>
<p>**PEO3 = passed credit and criminal check; pending other
verification**</p>
<p>**PEO1 = application received**</p></td>
</tr>
<tr class="even">
<td colspan="14"></td>
</tr>
<tr class="odd">
<td colspan="14"><strong>4. Move-Ins, Move-Outs, and Unit Turnaround
Time</strong></td>
</tr>
<tr class="even">
<td colspan="7"></td>
<td colspan="4"><strong>This Month</strong></td>
<td colspan="3"><strong>Year-to-Date</strong></td>
</tr>
<tr class="odd">
<td colspan="7">Move-ins</td>
<td colspan="4"></td>
<td colspan="3"></td>
</tr>
<tr class="even">
<td colspan="7">Move-outs</td>
<td colspan="4"></td>
<td colspan="3"></td>
</tr>
<tr class="odd">
<td colspan="7">Evictions (included with move-outs)</td>
<td colspan="4"></td>
<td colspan="3"></td>
</tr>
<tr class="even">
<td colspan="7">Make-ready time</td>
<td colspan="4"></td>
<td colspan="3"></td>
</tr>
<tr class="odd">
<td colspan="7">Lease-up time</td>
<td colspan="4"></td>
<td colspan="3"></td>
</tr>
<tr class="even">
<td colspan="7"><strong>Total Turnaround Time</strong></td>
<td colspan="4"></td>
<td colspan="3"></td>
</tr>
</tbody>
</table>

+-------------------------+--------+----------+---+-----------+-----------+
| **Exhibit 2.4 Monthly   |        |          |   |           |           |
| Property Report**       |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| "Community Name"        |        |          |   |           |           |
|                         |        |          |   |           |           |
| "Month and Year"        |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| **5. List All Vacant    |        |          |   |           |           |
| Units and their         |        |          |   |           |           |
| Status**                |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| **Address**             | **     | **P      |   | **An      | **Ap      |
|                         | Bdrm** | rojected |   | ticipated | plication |
|                         |        | Ready    |   | Lease     | Approved  |
|                         |        | Date     |   | Date      | and       |
|                         |        | (mm/     |   | (mm       | W         |
|                         |        | dd/yy)** |   | /dd/yy)** | aiting?** |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| **6. Customer Traffic** |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Walk-ins requiring      |        |          |   |           |           |
| about the property      |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Telephone inquiry calls |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Applications taken      |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Interest letters with   |        |          |   |           |           |
| brochures sent out      |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| **7.                    |        |          |   |           |           |
| Promotions/Advertising  |        |          |   |           |           |
| (narrative)**           |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| **8. Recertifications** |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Outstanding at start of |        |          |   |           |           |
| month                   |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Due to be completed     |        |          |   |           |           |
| this month              |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Completed for this      |        |          |   |           |           |
| month                   |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Ending backlog          |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| **9. Annual Unit        |        |          |   |           |           |
| Inspections**           |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Total units to be       |        |          |   |           |           |
| inspected for the year  |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Number completed/start  |        |          |   |           |           |
| of month                |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Number inspected for    |        |          |   |           |           |
| the month               |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Number completed year   |        |          |   |           |           |
| to date                 |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Total left to be        |        |          |   |           |           |
| inspected for the year  |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| Have all building       |        |          | Y |           |           |
| system inspections been |        |          | E |           |           |
| completed?              |        |          | S |           |           |
|                         |        |          | o |           |           |
|                         |        |          | r |           |           |
|                         |        |          | N |           |           |
|                         |        |          | O |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
| If yes, please enter    |        |          | \ |           |           |
| date                    |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | / |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | \ |           |           |
|                         |        |          | _ |           |           |
|                         |        |          | / |           |           |
|                         |        |          | 2 |           |           |
|                         |        |          | 0 |           |           |
|                         |        |          | 0 |           |           |
|                         |        |          | 5 |           |           |
+-------------------------+--------+----------+---+-----------+-----------+
|                         |        |          |   |           |           |
+-------------------------+--------+----------+---+-----------+-----------+

+----------------+-----------------+---+--------+-----+---+---------------+
| **Exhibit 2.4  |                 |   |        |     |   |               |
| Monthly        |                 |   |        |     |   |               |
| Property       |                 |   |        |     |   |               |
| Report**       |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| "Community     |                 |   |        |     |   |               |
| Name"          |                 |   |        |     |   |               |
|                |                 |   |        |     |   |               |
| "Month and     |                 |   |        |     |   |               |
| Year"          |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| **10. Lease    |                 |   |        |     |   |               |
| Enforcements** |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Lease warnings |                 |   |        |     |   |               |
| issued         |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Lease          |                 |   |        |     |   |               |
| violations     |                 |   |        |     |   |               |
| issued         |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Abandonment    |                 |   |        |     |   |               |
| letters        |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| 30-day lease   |                 |   |        |     |   |               |
| terminations   |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| 72-hour lease  |                 |   |        |     |   |               |
| terminations   |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| **11.          |                 |   |        |     |   |               |
| Evictions**    |                 |   |        |     |   |               |
|                |                 |   |        |     |   |               |
| *List all      |                 |   |        |     |   |               |
| tenants on     |                 |   |        |     |   |               |
| formal         |                 |   |        |     |   |               |
| eviction/court |                 |   |        |     |   |               |
| summons, then  |                 |   |        |     |   |               |
| all households |                 |   |        |     |   |               |
| for whom a     |                 |   |        |     |   |               |
| judgment was   |                 |   |        |     |   |               |
| issued, the    |                 |   |        |     |   |               |
| date of the    |                 |   |        |     |   |               |
| judgment and   |                 |   |        |     |   |               |
| the action     |                 |   |        |     |   |               |
| (dismissal,    |                 |   |        |     |   |               |
| eviction,      |                 |   |        |     |   |               |
| etc.)*         |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| **Resident     | **Reason        | * |        |     | * |               |
| Name**         | (30             | * |        |     | * |               |
|                | -day/72-hour)** | S |        |     | J |               |
|                |                 | u |        |     | u |               |
|                |                 | m |        |     | d |               |
|                |                 | m |        |     | g |               |
|                |                 | o |        |     | m |               |
|                |                 | n |        |     | e |               |
|                |                 | s |        |     | n |               |
|                |                 | D |        |     | t |               |
|                |                 | a |        |     | A |               |
|                |                 | t |        |     | c |               |
|                |                 | e |        |     | t |               |
|                |                 | * |        |     | i |               |
|                |                 | * |        |     | o |               |
|                |                 |   |        |     | n |               |
|                |                 |   |        |     | * |               |
|                |                 |   |        |     | * |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| **12.          |                 |   |        |     |   |               |
| Non-Emergency  |                 |   |        |     |   |               |
| Work Orders**  |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Beginning      |                 |   |        |     |   |               |
| balance        |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Received       |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Closed         |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Ending Balance |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Total work     |                 |   |        |     |   |               |
| orders for the |                 |   |        |     |   |               |
| month          |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Total work     |                 |   |        |     |   |               |
| orders for the |                 |   |        |     |   |               |
| year           |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| **13.          |                 |   |        |     |   |               |
| Emergency Work |                 |   |        |     |   |               |
| Orders**       |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   | **This |     |   | **Y           |
|                |                 |   | M      |     |   | ear-to-Date** |
|                |                 |   | onth** |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Requested      |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Completed      |                 |   |        |     |   |               |
| within 24      |                 |   |        |     |   |               |
| hours          |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Percent        |                 |   |        |     |   |               |
| completed      |                 |   |        |     |   |               |
| within 24      |                 |   |        |     |   |               |
| hours          |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| **14. Rent     |                 |   |        |     |   |               |
| Collections**  |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
|                |                 |   | **This |     |   |               |
|                |                 |   | M      |     |   |               |
|                |                 |   | onth** |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Rent charges   |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Other charges  |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| **Total new    |                 |   |        |     |   |               |
| charges**      |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Arrears,       |                 |   |        |     |   |               |
| tenants in     |                 |   |        |     |   |               |
| possession     |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| **Total        |                 |   |        |     |   |               |
| charges**      |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Collections    |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| Amount         |                 |   |        |     |   |               |
| outstanding    |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+
| **Collection   |                 |   |        |     |   |               |
| rate**         |                 |   |        |     |   |               |
+----------------+-----------------+---+--------+-----+---+---------------+

+----------------------------------------------+-----------------------+
| **Exhibit 2.4 Monthly Property Report**      |                       |
+----------------------------------------------+-----------------------+
|                                              |                       |
+----------------------------------------------+-----------------------+
| "Community Name"                             |                       |
|                                              |                       |
| "Month and Year"                             |                       |
+----------------------------------------------+-----------------------+
|                                              |                       |
+----------------------------------------------+-----------------------+
| **15. Delinquencies**                        |                       |
+----------------------------------------------+-----------------------+
| **OUTSTANDING ACCOUNTS**                     |                       |
+----------------------------------------------+-----------------------+
| Total number of households                   |                       |
+----------------------------------------------+-----------------------+
| Amount                                       |                       |
+----------------------------------------------+-----------------------+
| Number under up-to-date repayment agreements |                       |
+----------------------------------------------+-----------------------+
| Amount under up-to-date repayment agreements |                       |
+----------------------------------------------+-----------------------+
| Number under legal (other than repayment     |                       |
| agreements)                                  |                       |
+----------------------------------------------+-----------------------+
| Amount under legal (other than repayment     |                       |
| agreements)                                  |                       |
+----------------------------------------------+-----------------------+
| Amount not under repayment agreements or     |                       |
| legal                                        |                       |
+----------------------------------------------+-----------------------+
|                                              |                       |
+----------------------------------------------+-----------------------+
| **16. Other Comments/Notes**                 |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
| **Exhibit 2.5 Incident Report and Instructions**                      |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| 1\. Notify appropriate emergency response services (fire, police,     |
| medical rescue).                                                      |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| 2\. DO NOT accept any responsibility for payment of any ambulance or  |
| medical expenses which might be incurred.                             |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| 3\. DO NOT make any statements as to fault or responsibility for the  |
| cause of the incident. There may be other circumstances of which you  |
| were not aware which may determine who is at fault in the matter.     |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| 4\. Contact your Regional Manager IMMEDIATELY and DO NOT speak to the |
| media.                                                                |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| 5\. Conduct an accident investigation immediately after an incident   |
| is reported to you whether or not any claim is intended to be made:   |
|                                                                       |
| a.  Complete thoroughly the "Incident Report" form. State only the    |
|     facts. DO NOT state any opinions.                                 |
|                                                                       |
| b.  Visually investigate the incident and note any conditions         |
|     present.                                                          |
|                                                                       |
| c.  Interview persons or witnesses involved and have them complete    |
|     the "Part E -- Witness Statement" (as many as needed, one per     |
|     witness).                                                         |
|                                                                       |
| d.  Take photographs immediately.                                     |
|                                                                       |
| e.  Immediately fax the completed report to your Regional Manager.    |
|     Call to confirm the report has been delivered to your Regional    |
|     Manager. Keep a copy for your records.                            |
|                                                                       |
| f.  DO NOT make any statements that the incident will be turned in to |
|     the Agency's insurance company. If specifically asked or          |
|     requested to do so, you may advise only that you will notify the  |
|     Agency.                                                           |
|                                                                       |
| g.  Immediately contact your Regional Manager if you have any         |
|     questions, concerns or additional information.                    |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| **PART A**                                                            |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| Property: Date Reported:                                              |
+-----------------------------------------------------------------------+
| Name: Phone #:                                                        |
+-----------------------------------------------------------------------+
| Address of Incident:                                                  |
+-----------------------------------------------------------------------+
| Type of Incident:                                                     |
+-----------------------------------------------------------------------+
| ( ) Fire ( ) Storm ( ) Flood/Plumbing ( )Vandalism ( ) Electrical ( ) |
| Assault                                                               |
+-----------------------------------------------------------------------+
| ( ) Employee Injury ( ) Vehicle Damage ( ) Vehicle Injury ( )Personal |
| Injury                                                                |
+-----------------------------------------------------------------------+
| ( ) Other - Describe                                                  |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| Location of Incident: *(specify building, unit #, room, exact         |
| location, etc.)*                                                      |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| Time of Incident: a.m./p.m. Date of Incident:                         |
+-----------------------------------------------------------------------+
| Weather conditions at time of incident:                               |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| Agencies called or involved:                                          |
+-----------------------------------------------------------------------+
| ( ) Police -- Case \# ( ) Fire Department ( )Ambulance                |
+-----------------------------------------------------------------------+
| ( ) Other -- Specify                                                  |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| **\*\*Attach photographs of scene with date/time/location/ of photo   |
| indicated\*\***                                                       |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| General Description of Incident:                                      |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+

  ----------------------------------------------------------------------
  **Exhibit 2.5 Incident Report and Instructions**

  **PART B**

  Complete for the following incident types:

  Assault/Employee Injury/Vehicle Injury/Personal Injury/Other --
  Describe

  List injured party(s)/Age \*(approximate)/Address/Phone number --
  *\*(if injured party is under 18, list parent/guardian information)*

  List witnesses/Age \*(approximate)/Address/Phone number -- *\*(if
  witness is under 18, list parent/guardian information)*

  Give detailed accounts of the occurrence (including extent of injury,
  cause of injury, instructions given on behalf of the property, witness
  accounts, hospital, attending physician, injured party's insurance,
  police, fire, and ambulance reports, etc.).

  **PART C**

  Complete for the following incident types:

  Fire/Storm/Flood/Plumbing/Vandalism/Electrical/Vehicle Damage/Other --
  Describe

  List damaged property/locations/estimated damage

  List witnesses/Age \*(approximate)/Address/Phone number -- *\*(if
  witness is under 18, list parent/guardian information)*

  Give detailed accounts of the occurrence (including extent of damage,
  cause of damage, instructions given on behalf of the property, witness
  accounts, vendor's called, third party's insurance, police and fire
  reports, etc).

  **Exhibit 2.5 Incident Report and Instructions**

  **PART D**

  Regional or Housing Manager Summary

  ( ) Site of incident secured

  ( ) Notices issued as a result of occurrence -- attach copies

  ( ) Bids requested from the following vendors for repairs:

  ( ) Repair work performed by the following vendors due to emergency
  needs:

  ( ) Follow-up actions taken:

  Signature: Date:

  Title:

  **PART E**

  Witness Statement

  Name:

  Address:

  Phone number:

  Relationship to party involved:

  Please provide as complete a statement of the occurrence as possible
  and sign and date the bottom of this page. If you would like a copy of
  this statement, please request it at the time you give this
  information.

  Signature: Date:
  ----------------------------------------------------------------------

+-----------------------------------------------------------------------+
| **Exhibit 2.6 Emergency Procedures Manual Outline**                   |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| Generally, an emergency procedures manual is made up of three         |
| sections: (1) reference information, (2) directions for the           |
| management staff to follow for each possible emergency, and (3)       |
| directions for building occupants.                                    |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| [Reference Information]{.underline}                                   |
+-----------------------------------------------------------------------+
| The manual should contain in one place any and all information a      |
| Portfolio Manager might need in the event of an emergency. This       |
| includes:                                                             |
+-----------------------------------------------------------------------+
| -   General description of the building                               |
|                                                                       |
| -   List of the building's safety features, including their locations |
|     and information about how to operate them                         |
|                                                                       |
| -   Building systems information                                      |
|                                                                       |
| -   Floor plans and blueprints, including "as built" drawings showing |
|     all equipment systems to which access may be needed during an     |
|     emergency                                                         |
|                                                                       |
| -   Up-to-date list of location of all residents and their special    |
|     needs, equipment, etc.                                            |
|                                                                       |
| -   Insurance information (agent's name and home and work telephone   |
|     numbers, types of insurance, name of carrier, policy number)      |
|                                                                       |
| -   List of any hazardous material on the property                    |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| Above all, the manual should contain an extensive list of telephone   |
| numbers. An emergency plan will be virtually useless unless the       |
| people who put the plan into action can be readily reached.           |
| Therefore, one of the most important features of any emergency manual |
| is the list of telephone numbers for everyone involved in disaster    |
| management.                                                           |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| The list of emergency phone numbers should make it possible to reach  |
| these people 24 hours a day. The list should include the phone        |
| numbers for at least the following:                                   |
+-----------------------------------------------------------------------+
| -   Police department                                                 |
|                                                                       |
| -   Fire department                                                   |
|                                                                       |
| -   Paramedics                                                        |
|                                                                       |
| -   Every member of the management team (in priority order)           |
|                                                                       |
| -   Weather information                                               |
|                                                                       |
| -   Building owner                                                    |
|                                                                       |
| -   Hospitals                                                         |
|                                                                       |
| -   Nearby hotels and motels                                          |
|                                                                       |
| -   Manager of nearby building                                        |
|                                                                       |
| -   Churches                                                          |
|                                                                       |
| -   Community services (Red Cross, Salvation Army, suicide hotlines,  |
|     rape crisis centers, domestic violence hotlines, poison control   |
|     centers)                                                          |
|                                                                       |
| -   Utility companies                                                 |
|                                                                       |
| -   Electricians                                                      |
|                                                                       |
| -   Plumbers                                                          |
|                                                                       |
| -   Elevator contractors                                              |
|                                                                       |
| -   Security services                                                 |
|                                                                       |
| -   Glass company                                                     |
|                                                                       |
| -   Disaster restoration firms                                        |
|                                                                       |
| -   Insurance agent                                                   |
|                                                                       |
| -   Media                                                             |
|                                                                       |
| -   Equipment rental company                                          |
|                                                                       |
| -   Anyone who could provide special assistance during or after an    |
|     emergency                                                         |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| **Exhibit 2.6 Emergency Procedures Manual Outline**                   |
+=======================================================================+
|                                                                       |
+-----------------------------------------------------------------------+
| [Emergency Directions]{.underline}                                    |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| Second, the manual should cover all of the emergencies that could     |
| happen on the property and the procedures that should be followed in  |
| the event of each of these emergencies. For each such emergency, the  |
| manual should include:                                                |
+-----------------------------------------------------------------------+
| -   Detailed description of the management team's duties during the   |
|     emergency                                                         |
|                                                                       |
| -   Flowchart of the chain of command during the emergency            |
|                                                                       |
| -   Party responsible for handling the media                          |
|                                                                       |
| -   Copy of the emergency public address announcement that should be  |
|     read to occupants in the event of an emergency                    |
|                                                                       |
| -   Procedures to account for all employees and residents             |
|                                                                       |
| -   Procedures for evacuating disabled/elderly residents              |
|                                                                       |
| -   Procedures to allow residents to re-enter the building            |
|                                                                       |
| -   Reporting and documentation procedures                            |
|                                                                       |
| -   Steps for restoring the property after an emergency               |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| [Resident Directions]{.underline}                                     |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| Thirdly, the manual should contain information for occupants of the   |
| building about emergencies and how they should react during them. A   |
| copy of the directions for building occupants to follow in an         |
| emergency should be distributed to all residents at the time the      |
| procedures are created, upon new move-in, and as updated. This        |
| information can also be included in the resident handbook.            |
+-----------------------------------------------------------------------+
|                                                                       |
+-----------------------------------------------------------------------+
| Emergency Procedures Manual Development Checklist                     |
|                                                                       |
| -   Appliance information. Operating manuals, special instructions,   |
|     specialty parts suppliers, common problems, how to handle hot     |
|     water tank emergencies, shut offs, etc.                           |
|                                                                       |
| -   Area map.                                                         |
|                                                                       |
| -   Elevators. Service company, emergency service code, machine room  |
|     keys, and emergency procedures.                                   |
|                                                                       |
| -   Emergency exits.                                                  |
|                                                                       |
| -   Emergency numbers. Vendors, agency, emergency contacts of key     |
|     staff, etc.                                                       |
|                                                                       |
| -   Emergency procedures. General instructions, people to call, etc.  |
|                                                                       |
| -   Fire alarm system. How to reset, monitoring company, testing      |
|     procedures, and location of main panel(s), special instructions.  |
|                                                                       |
| -   Fire drills. Procedures, frequency, timing.                       |
|                                                                       |
| -   Apartment and building floor plans.                               |
|                                                                       |
| -   General building description.                                     |
|                                                                       |
| -   Hazardous material information. MSDS, where hazardous materials   |
|     are stored.                                                       |
|                                                                       |
| -   Insurance information. Copy of policies, name and telephone       |
|     number of agent.                                                  |
|                                                                       |
| -   Locks. What kind, who has master(s), key box location, who has    |
|     access to key box. How key system is coded, and combinations for  |
|     access doors.                                                     |
|                                                                       |
| -   Mailboxes. Type of box, lock type and style, where replacements   |
|     can be obtained.                                                  |
|                                                                       |
| -   Medical emergencies. CPR instructions, location of first aid      |
|     equipment, known doctors or nurses on site, closest hospital,     |
|     etc.                                                              |
|                                                                       |
| -   Security. Telephone numbers and contact of security company,      |
|     computer access codes, and keypad instructions.                   |
|                                                                       |
| -   Site plan. Building specifications, electrical information (where |
|     breaker panels are located, insure that breakers are properly     |
|     marked, which breakers control common area electrical and which   |
|     control residents' electrical), fire hydrant locations, garbage,  |
|     landscaping sprinklers (where are controllers, where are          |
|     individual valves, who installed system, who has worked on        |
|     system), pool and spa information/instructions.                   |
|                                                                       |
| -   Resident listing/apartment numbers: Update periodically.          |
|                                                                       |
| -   Residents who may need assistance. Update periodically.           |
|                                                                       |
| -   Vendor listing. Identify main vendors and emergency vendors.      |
|                                                                       |
| -   Water shut-off. Main property shut-off, individual building       |
|     shut-offs, individual apartment shut-offs, map with location,     |
|     description of shut-offs, picture of shut-off locations.          |
+-----------------------------------------------------------------------+

  ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
  **Exhibit 2.7                                                                                                                                                        
  Recertification                                                                                                                                                      
  Log**                                                                                                                                                                
  ----------------- ------ -------- --------- -------- ----------- ------------ -------------- --------- --------- --------------- ---------- -- --------- ----------- ---------
  Name              Unit   Date 1st Date 2nd  Date     Household                Verification                                       50058         50058     Effective   Entered
                    No.    Letter   Letter    Market   Interview                Requests                                           Prepared      Changed   Date of     into AMIS
                           Sent     Sent      Letter                                                                                             and Rent  50058       
                                    (with     Sent                                                                                               Notice                
                                    copy of                                                                                                      Signed by             
                                    1st                                                                                                          Adults                
                                    letter)                                                                                                                            

                                                       Date        Completed?   Date 1st       Date 2nd  Date 3rd  All                                                 
                                                                                Request Sent   Request   Request   Verifications                                       
                                                                                               Sent      Sent      Received                                            

                                                                                                                                                                       

                                                                                                                                                                       

                                                                                                                                                                       

                                                                                                                                                                       

                                                                                                                                                                       

                                                                                                                                                                       

                                                                                                                                                                       

                                                                                                                                                                       

                                                                                                                                                                       

                                                                                                                                                                       

                                                                                                                                                                       

                                                                                                                                                                       

                                                                                                                                                                       
  ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

+-----------------------------------------------------------------------+
| **List of Exhibits for Chapter 3**                                    |
+-----------------------------------------------------------------------+
| Exhibit 3.1 -- Leasing Training Program                               |
|                                                                       |
| Exhibit 3.2 -- Telephone Script                                       |
|                                                                       |
| Exhibit 3.3 -- Traffic Log                                            |
|                                                                       |
| Exhibit 3.4 -- Bee-back Coupon                                        |
|                                                                       |
| Exhibit 3.5 -- Shopper's Report                                       |
+-----------------------------------------------------------------------+

+-------------------------------------+---------------+---------------+
| **Exhibit 3.1 Leasing Training      |               |               |
| Program**                           |               |               |
+=====================================+===============+===============+
|                                     |               |               |
+-------------------------------------+---------------+---------------+
| Manger's Name                       |               |               |
+-------------------------------------+---------------+---------------+
| Date Issued:                        |               |               |
+-------------------------------------+---------------+---------------+
| Date Completed                      |               |               |
+-------------------------------------+---------------+---------------+
| Community:                          |               |               |
+-------------------------------------+---------------+---------------+
|                                     |               |               |
+-------------------------------------+---------------+---------------+
| First Week Training Program         |               |               |
+-------------------------------------+---------------+---------------+
|                                     | Date          | Approved By   |
|                                     | Completed     |               |
+-------------------------------------+---------------+---------------+
| 1\. Read:                           |               |               |
|                                     |               |               |
| -   the rental application          |               |               |
|                                     |               |               |
| -   the lease agreement             |               |               |
|                                     |               |               |
| -   the pet agreement               |               |               |
|                                     |               |               |
| -   the move-in checklist           |               |               |
+-------------------------------------+---------------+---------------+
| 2\. Learn how to answer the         |               |               |
| telephone and how to use proper     |               |               |
| telephone manners                   |               |               |
+-------------------------------------+---------------+---------------+
| 3\. Learn procedures for writing up |               |               |
| a Work Order Request and complete   |               |               |
| one.                                |               |               |
+-------------------------------------+---------------+---------------+
| 4\. Walk the entire property        |               |               |
| including the models (if            |               |               |
| applicable) and vacant units of     |               |               |
| each floor plan, the laundry        |               |               |
| facilities, pool, tennis, and       |               |               |
| clubhouse areas.                    |               |               |
+-------------------------------------+---------------+---------------+
| 5\. Shop two area apartment         |               |               |
| communities.                        |               |               |
+-------------------------------------+---------------+---------------+
| 6\. Prepare or update Product       |               |               |
| Knowledge Notebook that includes:   |               |               |
|                                     |               |               |
| -   20 feature-benefit closes       |               |               |
|                                     |               |               |
| -   map of property                 |               |               |
|                                     |               |               |
| -   community information           |               |               |
|                                     |               |               |
| -   property information -- rent    |               |               |
|     and policy schedule, amenities, |               |               |
|     etc.                            |               |               |
|                                     |               |               |
| -   newsletter                      |               |               |
|                                     |               |               |
| -   product information -- square   |               |               |
|     footage of each unit type,      |               |               |
|     appliances, carpet colors,      |               |               |
|     average utility costs,          |               |               |
|     soundproofing, etc.             |               |               |
+-------------------------------------+---------------+---------------+
| 7\. Be able to give directions to   |               |               |
| the community.                      |               |               |
+-------------------------------------+---------------+---------------+
| 8\. Know and understand all the     |               |               |
| elements of a shopper's report.     |               |               |
+-------------------------------------+---------------+---------------+
| 9\. Prepare a lease agreement and   |               |               |
| understand its contents with        |               |               |
| someone who is experienced.         |               |               |
+-------------------------------------+---------------+---------------+
| 10\. Prepare a move-in folder with  |               |               |
| someone who is experienced.         |               |               |
+-------------------------------------+---------------+---------------+
| 11\. Open apartments to be shown    |               |               |
| for the day with someone who is     |               |               |
| experienced.                        |               |               |
+-------------------------------------+---------------+---------------+
| 12\. Listen in on at least two      |               |               |
| prospect telephone calls.           |               |               |
+-------------------------------------+---------------+---------------+
| 13\. Understand the purpose and     |               |               |
| elements of a Guest Card.           |               |               |
+-------------------------------------+---------------+---------------+
| 14\. Go with an experienced person  |               |               |
| to demonstrate an apartment.        |               |               |
+-------------------------------------+---------------+---------------+
| 15\. Open apartments/models to be   |               |               |
| shown for the day.                  |               |               |
+-------------------------------------+---------------+---------------+
| 16\. Write a telephone sales script |               |               |
| to assist in the completion of #17. |               |               |
+-------------------------------------+---------------+---------------+
| 17\. Set an appointment with a      |               |               |
| prospect over the telephone,        |               |               |
| obtaining the following:            |               |               |
|                                     |               |               |
| > marketing source, name, telephone |               |               |
| > number, unit type desired, number |               |               |
| > of pets, number of occupants;     |               |               |
| > describe the following to the     |               |               |
| > prospect: community and           |               |               |
| > amenities, neighborhood, and the  |               |               |
| > apartment.                        |               |               |
+-------------------------------------+---------------+---------------+
| 18\. Greet a prospect.              |               |               |
+-------------------------------------+---------------+---------------+
| 19\. Demonstrate an apartment and   |               |               |
| present the community.              |               |               |
+-------------------------------------+---------------+---------------+
| 20\. Self-evaluation: evaluate your |               |               |
| presentation.                       |               |               |
+-------------------------------------+---------------+---------------+
| 21\. Follow steps 17 through 20     |               |               |
| again.                              |               |               |
+-------------------------------------+---------------+---------------+
| 22\. First week evaluation meeting  |               |               |
| with supervisor.                    |               |               |
+-------------------------------------+---------------+---------------+
|                                     |               |               |
+-------------------------------------+---------------+---------------+
| General Items                       |               |               |
+-------------------------------------+---------------+---------------+
| 1\. Has a working knowledge of the  |               |               |
| following terms: (Have your         |               |               |
| supervisor quiz you on the terms.)  |               |               |
+-------------------------------------+---------------+---------------+
| Ad Book: a cost effectiveness log   |               |               |
| for newspapers and guides; also a   |               |               |
| reference book for historically     |               |               |
| successful ads. A guide in helping  |               |               |
| on-site personnel to create         |               |               |
| effective ads.                      |               |               |
+-------------------------------------+---------------+---------------+
| Assumptive Question: assumes the    |               |               |
| sale, includes the answer in the    |               |               |
| question and is a closing           |               |               |
| technique. Example: How soon will   |               |               |
| you be moving into our community?   |               |               |
+-------------------------------------+---------------+---------------+
| Available to Rent: a vacant         |               |               |
| apartment or apartment on notice    |               |               |
| without a deposit on it.            |               |               |
+-------------------------------------+---------------+---------------+
| Availability Rate: the percentage   |               |               |
| of apartments available to rent     |               |               |
| (also known as Net to Rent          |               |               |
| Percentage). Divide the number of   |               |               |
| units available to rent by the      |               |               |
| total number of units.              |               |               |
+-------------------------------------+---------------+---------------+
| Ben Franklin Close: a closing       |               |               |
| technique in which you list the     |               |               |
| positives of renting an apartment   |               |               |
| and then the prospect lists the     |               |               |
| negatives. A summary close on       |               |               |
| paper.                              |               |               |
+-------------------------------------+---------------+---------------+
| Closing: getting the sale; leasing  |               |               |
| the apartment. A continuous process |               |               |
| of beginning when the prospect      |               |               |
| enters the office.                  |               |               |
+-------------------------------------+---------------+---------------+
| Closing Ratio to Traffic: the       |               |               |
| percentage found by dividing the    |               |               |
| number of rentals by the amount of  |               |               |
| traffic. May be found for each      |               |               |
| leasing consultant or all leasing   |               |               |
| personnel. May be determined for    |               |               |
| daily, weekly or monthly figure.    |               |               |
+-------------------------------------+---------------+---------------+
| Community: denotes a neighborhood   |               |               |
| atmosphere unlike some other terms  |               |               |
| used in the apartment industry,     |               |               |
| such as complex.                    |               |               |
+-------------------------------------+---------------+---------------+
| Cost per Rental: a figure found by  |               |               |
| dividing the total cost of a given  |               |               |
| advertising source(s) by the total  |               |               |
| number of rentals from the          |               |               |
| source(s). Monitored regularly to   |               |               |
| determine the effectiveness of the  |               |               |
| property's spending on advertising. |               |               |
+-------------------------------------+---------------+---------------+
| Credit Check: a part of processing  |               |               |
| an application to verify that the   |               |               |
| applicant pays his/her debts on     |               |               |
| time.                               |               |               |
+-------------------------------------+---------------+---------------+
| Feature/Benefit/close: the leasing  |               |               |
| consultant points out a feature,    |               |               |
| makes it beneficial to the prospect |               |               |
| and then closes the prospect on it  |               |               |
| (gets a yes response). Example,     |               |               |
| *"This balcony is very large,       |               |               |
| perfect for the summertime          |               |               |
| barbecues. Won't you enjoy          |               |               |
| entertaining or relaxing here this  |               |               |
| summer?"*                           |               |               |
+-------------------------------------+---------------+---------------+
| Greeting: the initial contact with  |               |               |
| the prospect. The agent should stop |               |               |
| what they are doing, stand up,      |               |               |
| smile, greet the visitor, introduce |               |               |
| himself/herself and get their       |               |               |
| names, establish eye contact and be |               |               |
| enthusiastic.                       |               |               |
+-------------------------------------+---------------+---------------+
| Hot Button: a single, positive      |               |               |
| comment made by the prospect or     |               |               |
| anything said which you can use as  |               |               |
| a positive. Example: Prospect       |               |               |
| states, *"I have a bug problem in   |               |               |
| my current apartment."* The leasing |               |               |
| consultant would then respond, *"We |               |               |
| provide a monthly pest control      |               |               |
| service. Should you ever need       |               |               |
| additional service, just contact    |               |               |
| the office."*                       |               |               |
+-------------------------------------+---------------+---------------+
| Lease Agreement: a legal, binding   |               |               |
| contract between both parties. It   |               |               |
| acts as a deposit receipt. It locks |               |               |
| the rental rate in for the period   |               |               |
| of time covered, unless the         |               |               |
| agreement states otherwise.         |               |               |
| Protects both parties in the        |               |               |
| agreement.                          |               |               |
+-------------------------------------+---------------+---------------+
| Marketing Plan: a written program   |               |               |
| designed to make prospective        |               |               |
| residents aware of your apartments  |               |               |
| and what you have to offer.         |               |               |
+-------------------------------------+---------------+---------------+
| Merchant Referral: program by which |               |               |
| the community pays a feed to a      |               |               |
| merchant who has referred a         |               |               |
| prospect to the community who rents |               |               |
| an apartment and moves in. The fee  |               |               |
| does not have to be money but may   |               |               |
| include free promotions within the  |               |               |
| community.                          |               |               |
+-------------------------------------+---------------+---------------+
| Move-In Checklist: a reminder list  |               |               |
| to complete all steps before a      |               |               |
| prospect moves in.                  |               |               |
+-------------------------------------+---------------+---------------+
| Notice: an apartment which is       |               |               |
| occupied and the resident has given |               |               |
| written confirmation to the office  |               |               |
| that they will be moving on a       |               |               |
| specific date in the future.        |               |               |
+-------------------------------------+---------------+---------------+
| Objection: an obstacle that stands  |               |               |
| in our way and prevents us from     |               |               |
| successfully closing the sale. A    |               |               |
| buying signal; they are interested. |               |               |
| When dealing with objections, first |               |               |
| overcome it, close the prospect on  |               |               |
| it and get their "Yes."             |               |               |
+-------------------------------------+---------------+---------------+
| Occupancy Rate: the percentage of   |               |               |
| apartments that are occupied.       |               |               |
| Divide the number of apartments     |               |               |
| occupied by the number of total     |               |               |
| apartments.                         |               |               |
+-------------------------------------+---------------+---------------+
| Occupied: an apartment that is      |               |               |
| currently lived in or one that is   |               |               |
| producing income.                   |               |               |
+-------------------------------------+---------------+---------------+
| Open an Apartment: to turn on       |               |               |
| lights, set temperature, open       |               |               |
| curtains, etc., in order to show a  |               |               |
| prospect.                           |               |               |
+-------------------------------------+---------------+---------------+
| Post Selling: reinforcing the       |               |               |
| prospect's decision when they have  |               |               |
| come to move in or after they have  |               |               |
| left the community and placed a     |               |               |
| deposit on an apartment.            |               |               |
+-------------------------------------+---------------+---------------+
| Pro-Rate: adjusting the first       |               |               |
| month's rent, so that the resident  |               |               |
| pays only for the days he/she       |               |               |
| actually occupies the apartment.    |               |               |
+-------------------------------------+---------------+---------------+
| Prospect: somebody looking for an   |               |               |
| apartment.                          |               |               |
+-------------------------------------+---------------+---------------+
| Punch-Out: All maintenance activity |               |               |
| involved in making an apartment     |               |               |
| rent-ready.                         |               |               |
+-------------------------------------+---------------+---------------+
| Qualifying Questions: questions     |               |               |
| asked to obtain information to      |               |               |
| determine and satisfy the needs of  |               |               |
| a prospect.                         |               |               |
+-------------------------------------+---------------+---------------+
| Rent-Ready: an apartment that is    |               |               |
| painted, cleaned, shampooed and in  |               |               |
| good working order. An apartment    |               |               |
| that is ready to be moved into.     |               |               |
+-------------------------------------+---------------+---------------+
| Rental Application: a form that     |               |               |
| further qualifies the prospect and  |               |               |
| provides information for            |               |               |
| verification and approval of the    |               |               |
| prospect for residency.             |               |               |
+-------------------------------------+---------------+---------------+
| Rent Schedule: a written account    |               |               |
| that shows the amount of rent       |               |               |
| charged for each apartment size and |               |               |
| type.                               |               |               |
+-------------------------------------+---------------+---------------+
| Rent-Up Mode: a community wit high  |               |               |
| availability and/or low occupancy.  |               |               |
+-------------------------------------+---------------+---------------+
| Resident: party who has possession, |               |               |
| use and occupancy of an apartment   |               |               |
| as a result of a lease or rental    |               |               |
| agreement. The word *tenant* is     |               |               |
| never used when referring to a      |               |               |
| resident.                           |               |               |
+-------------------------------------+---------------+---------------+
| Resident Referral: a prospect       |               |               |
| referred by a resident of the       |               |               |
| community. Often times, in states   |               |               |
| that permit it, management will     |               |               |
| offer a fee to either or both       |               |               |
| parties if the prospect rents,      |               |               |
| qualifies and moves in.             |               |               |
+-------------------------------------+---------------+---------------+
| Responsive Marketing: reading your  |               |               |
| availability and adjusting your     |               |               |
| rents accordingly.                  |               |               |
+-------------------------------------+---------------+---------------+
| Statement of Deposit: sent to every |               |               |
| resident after they have moved out  |               |               |
| detailing the status of their       |               |               |
| security deposit. Must be sent      |               |               |
| within 14 days according to         |               |               |
| Washington state law.               |               |               |
+-------------------------------------+---------------+---------------+
| Self-Evaluation: when qualified     |               |               |
| prospect does not rent, the next    |               |               |
| step is to evaluate your sales      |               |               |
| presentation being honest with      |               |               |
| yourself.                           |               |               |
+-------------------------------------+---------------+---------------+
| Shopper: a person who appears to be |               |               |
| looking for an apartment but is     |               |               |
| actually observing the leasing      |               |               |
| consultant and rating his or her    |               |               |
| ability.                            |               |               |
+-------------------------------------+---------------+---------------+
| Shopper's Report: a written account |               |               |
| of the shopper's visit with the     |               |               |
| leasing consultant detailing the    |               |               |
| results. The rating of a leasing    |               |               |
| consultant.                         |               |               |
+-------------------------------------+---------------+---------------+
| "Skip": an apartment that is        |               |               |
| deserted while still under lease.   |               |               |
+-------------------------------------+---------------+---------------+
| Street Rate/ Ideal Rent/Market      |               |               |
| Rent/Flat Rent: the current rental  |               |               |
| rate of any vacant apartment.       |               |               |
+-------------------------------------+---------------+---------------+
| Summary: a closing technique in     |               |               |
| which you summarize all the         |               |               |
| prospect's yes's and close them     |               |               |
| again.                              |               |               |
+-------------------------------------+---------------+---------------+
| Traffic Report: a report that shows |               |               |
| the amount of traffic, shows and    |               |               |
| rentals in addition to their        |               |               |
| sources. May be broken down into    |               |               |
| individual leasing consultants,     |               |               |
| cancellations and disapprovals.     |               |               |
+-------------------------------------+---------------+---------------+
| Tent Card: a card left in a         |               |               |
| rent-ready apartment showing the    |               |               |
| prospect or the new move-in that    |               |               |
| the apartment has been inspected.   |               |               |
+-------------------------------------+---------------+---------------+
| Urgency: a closing technique used   |               |               |
| in every presentation. Example: *"I |               |               |
| wouldn't want you to miss out on    |               |               |
| this apartment."*                   |               |               |
+-------------------------------------+---------------+---------------+
| Vacant: an apartment that is not    |               |               |
| receiving income.                   |               |               |
+-------------------------------------+---------------+---------------+
| Where Did I Go Wrong?: a closing    |               |               |
| technique which is a last shot      |               |               |
| asking the prospect where you went  |               |               |
| wrong.                              |               |               |
+-------------------------------------+---------------+---------------+
| Work Order or Service Agreement: a  |               |               |
| form used to record requests from   |               |               |
| residents for maintenance problems. |               |               |
+-------------------------------------+---------------+---------------+
|                                     |               |               |
+-------------------------------------+---------------+---------------+
| 7-30 Days After Hire                |               |               |
+-------------------------------------+---------------+---------------+
| 1\. Write a newsletter              |               |               |
+-------------------------------------+---------------+---------------+
| 2\. Read [Dress for                 |               |               |
| Success]{.underline} by John T.     |               |               |
| Malloy.                             |               |               |
+-------------------------------------+---------------+---------------+
| 3\. Sales:                          |               |               |
+-------------------------------------+---------------+---------------+
| > a\. Understand qualifying         |               |               |
| > standards. Review any advertising |               |               |
| > that your company may be doing.   |               |               |
| > Telephone technique, opening      |               |               |
| > apartments.                       |               |               |
+-------------------------------------+---------------+---------------+
| > b\. Greeting prospects.           |               |               |
+-------------------------------------+---------------+---------------+
| > c\. Qualifying prospects, sales   |               |               |
| > presentation, telephone follow-up |               |               |
+-------------------------------------+---------------+---------------+
| > d\. Rent ten apartments. After    |               |               |
| > you show an apartment and the     |               |               |
| > prospect doesn't lease,           |               |               |
| > self-evaluate the reasons why     |               |               |
| > not.                              |               |               |
+-------------------------------------+---------------+---------------+
| > e\. Correctly complete all rental |               |               |
| > application processing on ten     |               |               |
| > rentals.                          |               |               |
+-------------------------------------+---------------+---------------+
| > f\. Correctly complete lease      |               |               |
| > folders and move-in paperwork on  |               |               |
| > ten rentals.                      |               |               |
+-------------------------------------+---------------+---------------+
| > g\. Prepare ten welcome packages. |               |               |
+-------------------------------------+---------------+---------------+
| > h\. Follow-up on Guest Cards and  |               |               |
| > send Thank You notes to qualified |               |               |
| > non-renters.                      |               |               |
+-------------------------------------+---------------+---------------+
| > I. Complete a Market Survey.      |               |               |
+-------------------------------------+---------------+---------------+
| 4\. Reports and paperwork:          |               |               |
+-------------------------------------+---------------+---------------+
| > a\. Understand rent pro-rations   |               |               |
| > for a move-in.                    |               |               |
+-------------------------------------+---------------+---------------+
| > b\. Spend time with the Manager   |               |               |
| > or Assistant Manager reviewing    |               |               |
| > policies on late rent, NSF        |               |               |
| > checks, early termination of      |               |               |
| > leases, etc.                      |               |               |
+-------------------------------------+---------------+---------------+
| > c\. Complete move-in              |               |               |
| > procedures: 1) move-in            |               |               |
| > inspection, and (2) two-week      |               |               |
| > follow-up.                        |               |               |
+-------------------------------------+---------------+---------------+
| 5\. Learn rent posting.             |               |               |
+-------------------------------------+---------------+---------------+
| 6\. Attend at least one             |               |               |
| professional marketing/leasing      |               |               |
| seminar.                            |               |               |
+-------------------------------------+---------------+---------------+
| 7\. Senior Leasing Consultant:      |               |               |
+-------------------------------------+---------------+---------------+
| > a\. Rent and/or renew 100         |               |               |
| > apartments.                       |               |               |
+-------------------------------------+---------------+---------------+
| > b\. Complete 25 marketing calls.  |               |               |
+-------------------------------------+---------------+---------------+
| > c\. Prepare and present an        |               |               |
| > on-site sales meeting.            |               |               |
+-------------------------------------+---------------+---------------+
| 8\. Evaluation meeting with         |               |               |
| supervisor.                         |               |               |
+-------------------------------------+---------------+---------------+
| 9\. Additional assignments by       |               |               |
| supervisor:                         |               |               |
+-------------------------------------+---------------+---------------+
| A.                                  |               |               |
+-------------------------------------+---------------+---------------+
| B.                                  |               |               |
+-------------------------------------+---------------+---------------+
| C.                                  |               |               |
+-------------------------------------+---------------+---------------+
| D.                                  |               |               |
+-------------------------------------+---------------+---------------+
| E.                                  |               |               |
+-------------------------------------+---------------+---------------+
| F.                                  |               |               |
+-------------------------------------+---------------+---------------+

  -----------------------------------------------------------------------
  **Exhibit 3.2 Sample Telephone Script**
  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

Thank you for calling. My name is
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. May I help you?

GREAT! Who am I speaking with, please? It's very nice to meet you,
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. Please call me
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. Are you looking for an
apartment for yourself, or for someone else? YES\_\_\_\_\_\_\_\_\_\_ NO
\_\_\_\_\_\_\_\_\_\_ OTHER \_\_\_\_\_\_\_\_\_\_

OCCUPANTS \_\_\_\_\_\_ \# OF ROOMMATES \_\_\_\_\_\_ TYPE AND SIZE OF
PETS \_\_\_\_\_\_\_

WONDERFUL! What size apartment are you looking for? \_\_\_\_\_\_\_\_\_\_
When do you need to move into your new home? \_\_\_\_\_\_\_\_\_\_
FANTASTIC, we do have a \_\_\_\_\_\_\_ bedroom apartment that will be
available at that time.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, where will you be moving from?
Oh, are you being transferred with your company? YES
\_\_\_\_\_\_\_\_\_\_ NO \_\_\_\_\_\_\_\_\_\_ What company are you with?
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ (If being transferred with the
company, ask if others are being transferred and whom you can contact in
regards to these relocating employees.)

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ (their name), you mentioned
that you were looking for a \_\_\_\_\_\_\_\_\_\_ bedroom apartment for
you and \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ (if applicable). Please
tell me what other kinds of things are important to you in your new
home.

NOTE: LISTEN CLOSELY and WRITE DOWN THE POINTS THEY MAKE. You will want
to refer back to these needs during your presentation.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, I believe we will be able to
meet most of your needs in your new apartment with no problem. We are an
income-restricted community. Based on the number of household members,
the income limit for your family is \$\_\_\_\_\_\_\_\_\_\_ per year.
Your family's gross income must be less than this amount to qualify for
an apartment in this community. Would you qualify for this apartment?

Wonderful, I know that we have the perfect apartment for you! I would
love to show it to you. I have an opening today at \_\_\_\_\_\_\_\_\_\_
or \_\_\_\_\_\_\_\_\_\_. Which would be more convenient for you? (If
neither, ask WHEN it would be convenient for them to come by -- get a
specific date and time if possible.)

By the way \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, how did you hear
about our community?

May I give you directions to our community?

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, is there a phone number that I
could contact you at if I need to reach you before our appointment?

Thank you very much \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. I look
forward to meeting you \_\_\_\_\_\_\_\_\_\_ (day/date), at
\_\_\_\_\_\_\_\_\_\_ (time).

<table>
<colgroup>
<col style="width: 4%" />
<col style="width: 8%" />
<col style="width: 3%" />
<col style="width: 0%" />
<col style="width: 0%" />
<col style="width: 2%" />
<col style="width: 2%" />
<col style="width: 5%" />
<col style="width: 2%" />
<col style="width: 0%" />
<col style="width: 2%" />
<col style="width: 5%" />
<col style="width: 4%" />
<col style="width: 0%" />
<col style="width: 2%" />
<col style="width: 10%" />
<col style="width: 0%" />
<col style="width: 5%" />
<col style="width: 4%" />
<col style="width: 6%" />
<col style="width: 4%" />
<col style="width: 0%" />
<col style="width: 9%" />
<col style="width: 4%" />
<col style="width: 6%" />
</colgroup>
<thead>
<tr class="header">
<th colspan="25"><strong>Exhibit 3.3 Traffic Log</strong></th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td colspan="8"><strong>Property Name:</strong></td>
<td colspan="17"><strong>Week Of:</strong></td>
</tr>
<tr class="even">
<td>Time</td>
<td>Future Resident</td>
<td><blockquote>
<p>Call</p>
</blockquote></td>
<td colspan="3"><blockquote>
<p>E-mail</p>
</blockquote></td>
<td><blockquote>
<p>Visit</p>
</blockquote></td>
<td>Source</td>
<td colspan="3">Unit Type</td>
<td>Date Needed</td>
<td colspan="3"># of Occupants</td>
<td><p>Phone Number/</p>
<p>E-mail Address</p></td>
<td colspan="2">Appt. Sched.</td>
<td>ID Type</td>
<td>ID Number</td>
<td>Unit Shown</td>
<td colspan="2">Comments</td>
<td>Code</td>
<td>Agent</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="16">Sources Codes Key</td>
<td colspan="2"></td>
<td colspan="7">Comment Codes Key</td>
</tr>
<tr class="odd">
<td></td>
<td colspan="3">RR = Res. Referral</td>
<td colspan="5">APG = Apartment Guide</td>
<td colspan="4">H.com = Homestore.com</td>
<td colspan="3">AR = Agency Referral</td>
<td colspan="2"></td>
<td colspan="4">1 = Unit not Available</td>
<td colspan="3">5 = Possible Future Resident</td>
</tr>
<tr class="even">
<td rowspan="3"></td>
<td colspan="4">DB = Drive By</td>
<td colspan="5">BLB = Blue Book</td>
<td colspan="4">S = Signs</td>
<td colspan="3">YP = Yellow Pages</td>
<td rowspan="3"></td>
<td colspan="4">2 = Too small</td>
<td colspan="3">5 = Put on Waiting List</td>
</tr>
<tr class="odd">
<td colspan="4">N = Newspaper</td>
<td colspan="5">A.com = Apartments.com</td>
<td colspan="4">F = Flyer</td>
<td colspan="3">R = Radio</td>
<td colspan="4">3 = Too Expensive</td>
<td colspan="3">7 = Not Qualified</td>
</tr>
<tr class="even">
<td colspan="4">FOR = For Rent</td>
<td colspan="5">R.com = Rent.com</td>
<td colspan="4">BR = Business Referral</td>
<td colspan="3">BB = Be Back</td>
<td colspan="4">4 = Inadequate Facilities</td>
<td colspan="3">8 = Reservation Fee Taken</td>
</tr>
</tbody>
</table>

  -----------------------------------------------------------------------
  **Exhibit 3.4 Be-Back Postcard Coupon Sample**
  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

![](media/image1.wmf){width="2.5in" height="1.2847222222222223in"}

![](media/image3.png){width="2.1145833333333335in"
height="1.8229166666666667in"}

  -------------------------------------------------------------------------------------------------------------------------------------------
  **Exhibit 3.5 Sample                                                                                                                  
  Apartment Shopper's                                                                                                                   
  Report**                                                                                                                              
  ---------------------- --- -- -- --------- --------- ------- ------------ ------------ --------- ----------- ---- -- -- ----- -- ---- -----
                                                                                                                                        

  This confidential                                                                                                                     
  report has been                                                                                                                       
  requested by                                                                                                                          
  management. The                                                                                                                       
  purposes of the                                                                                                                       
  evaluation are to                                                                                                                     
  increase productivity,                                                                                                                
  to improve the leasing                                                                                                                
  skills of the leasing                                                                                                                 
  staff, to attract                                                                                                                     
  quality residents and                                                                                                                 
  to increase retention                                                                                                                 
  of existing residents.                                                                                                                
  All comments and                                                                                                                      
  opinions are those of                                                                                                                 
  the individual who                                                                                                                    
  posed as a prospective                                                                                                                
  renter at the date and                                                                                                                
  time shown below.                                                                                                                     

                                                                                                                                        

  PROPERTY INFORMATION                                                                                                                  

  Property Name:                                                                         Phone                                          
                                                                                         Number:                                        

  Address:                                                                                                                              

  Manager's Name:                                                                                                                       

  Shopping Report                                                           Time                                                        
  Request Received:                                                         Requested:                                                  

  Special Instructions:                                                                                                                 
  (i.e., check for any                                                                                                                  
  discrimination in                                                                                                                     
  leasing practices)                                                                                                                    

                                                                                                                                        

                                                                                                                                        

                                                                                                                                        

  SHOPPER INFORMATION                                                                                                                   

  Date of Shop:                              Arrival                                               Departure                            
                                             Time:                                                 Time:                                

                                                                                                                                        

  TELEPHONE CONTACT                                                                                                                     

  Date/time of call:                                           Person                                                                   
                                                               contacted:                                                               

                                                                                                                                        

                                                                                                                                        

                                                                                                                          Yes      No   N/A

  Was the telephone                                                                                                                     
  answered by giving the                                                                                                                
  name of the property?                                                                                                                 

  Was the telephone                                                                                                                     
  answered by giving the                                                                                                                
  rental consultant's                                                                                                                   
  name?                                                                                                                                 

  Was he/she courteous                                                                                                                  
  and friendly?                                                                                                                         

  Did he/she ask for                                                                                                                    
  your name (first and                                                                                                                  
  last)?                                                                                                                                

  Did he/she explain                                                                                                                    
  that the rents are                                                                                                                    
  affordable?                                                                                                                           

  Did he/she mention the                                                                                                                
  square footage of the                                                                                                                 
  apartment?                                                                                                                            

  Did he/she ask how                                                                                                                    
  soon you needed the                                                                                                                   
  apartment?                                                                                                                            

  Were you asked                                                                                                                        
  questions to determine                                                                                                                
  the apartment best for                                                                                                                
  your needs (number of                                                                                                                 
  occupants, pets, size,                                                                                                                
  location, etc.)                                                                                                                       

  Did he/she mention any                                                                                                                
  interior amenities of                                                                                                                 
  the apartment                                                                                                                         
  (painting a desirable                                                                                                                 
  picture)?                                                                                                                             

  Did he/she mention any                                                                                                                
  exterior amenities                                                                                                                    
  (pool, clubhouse,                                                                                                                     
  laundry facilities,                                                                                                                   
  etc.)?                                                                                                                                

  Did the rental                                                                                                                        
  consultant try to make                                                                                                                
  a definite appointment                                                                                                                
  to show the apartment?                                                                                                                

  Were you asked for                                                                                                                    
  your telephone number                                                                                                                 
  (home and work)?                                                                                                                      

  Were you asked where                                                                                                                  
  you live now?                                                                                                                         

  Did he/she ask you why                                                                                                                
  you were moving?                                                                                                                      

  Did he/she ask where                                                                                                                  
  you were working?                                                                                                                     

  Were you asked how you                                                                                                                
  heard about the                                                                                                                       
  property?                                                                                                                             

  Were you given clear                                                                                                                  
  and concise directions                                                                                                                
  to the property?                                                                                                                      

  Were you offered any                                                                                                                  
  benefits on the                                                                                                                       
  location (close to                                                                                                                    
  shopping, freeways,                                                                                                                   
  your job, etc.)?                                                                                                                      

  Did the consultant                                                                                                                    
  create a sense of                                                                                                                     
  urgency?                                                                                                                              

  Based on this                                                                                                                         
  conversation, if you                                                                                                                  
  were an actual                                                                                                                        
  prospect, would you                                                                                                                   
  have visited the                                                                                                                      
  property?                                                                                                                             

  Why?                                                                                                                                  

                                                                                                                                        

  CURB APPEAL/APPEARANCE                                                                                                                

  Was the property easy                                                                                                                 
  to find?                                                                                                                              

  Were the signs                                                                                                                        
  readable and in good                                                                                                                  
  condition?                                                                                                                            

  Was the rental                                                                                                                        
  office/manager's                                                                                                                      
  apartment easy to                                                                                                                     
  locate?                                                                                                                               

  Did the office/rental                                                                                                                 
  area appear neat and                                                                                                                  
  professional?                                                                                                                         

  Did you notice any                                                                                                                    
  odors?                                                                                                                                

  Was the landscaping                                                                                                                   
  neat and well                                                                                                                         
  maintained?                                                                                                                           

  Were the walkways                                                                                                                     
  clean?                                                                                                                                

  Were any fences in                                                                                                                    
  good repair?                                                                                                                          

  Were the buildings                                                                                                                    
  well maintained?                                                                                                                      

  Was the dumpster area                                                                                                                 
  clean?                                                                                                                                

  Was the parking lot                                                                                                                   
  clean and in good                                                                                                                     
  condition?                                                                                                                            

  Were bikes and toys                                                                                                                   
  lying around?                                                                                                                         

  Were derelict cars                                                                                                                    
  visible?                                                                                                                              

  Were windows and                                                                                                                      
  draperies clean?                                                                                                                      

  Was the pool/spa                                                                                                                      
  clean?                                                                                                                                

  Was the pool area                                                                                                                     
  clean and in good                                                                                                                     
  condition?                                                                                                                            

  Did he/she show the                                                                                                                   
  laundry room to you?                                                                                                                  

  Was the laundry room                                                                                                                  
  and equipment clean?                                                                                                                  

                                                                                                                                        

  Daytime                                                                                                                               
  \_\_\_\_\_\_\_\_\_\_                                                                                                                  
  or evening                                                                                                                            
  \_\_\_\_\_\_\_\_\_\_                                                                                                                  
  visit                                                                                                                                 

                                                                                                                                        

  If evening, were the                                                                                                                  
  common areas well                                                                                                                     
  lighted?                                                                                                                              

  Based upon your first                                                                                                                 
  impression, was the                                                                                                                   
  property somewhere you                                                                                                                
  would want to live?                                                                                                                   

  Rate the condition of                                                                                                                 
  your initial                                                                                                                          
  impression:                                                                                                                           

  Excellent \_\_\_\_\_                                                                                                                  
  Good \_\_\_\_\_ Fair                                                                                                                  
  \_\_\_\_\_ Poor                                                                                                                       
  \_\_\_\_\_                                                                                                                            

                                                                                                                                        

  GREETING                                                                                                                              

  Was the consultant                                                                                                                    
  well groomed and                                                                                                                      
  professional?                                                                                                                         

  Did he/she stand when                                                                                                                 
  you entered the                                                                                                                       
  office?                                                                                                                               

  Did he/she introduce                                                                                                                  
  himself/herself?                                                                                                                      

  Did he/she ask your                                                                                                                   
  name?                                                                                                                                 

  Did he/she remember                                                                                                                   
  your phone call?                                                                                                                      

  Did he/she remember                                                                                                                   
  your name from the                                                                                                                    
  phone call?                                                                                                                           

  Was he/she eating or                                                                                                                  
  smoking?                                                                                                                              

  Was he/she friendly                                                                                                                   
  and courteous?                                                                                                                        

  Did he/she seem                                                                                                                       
  enthusiastic?                                                                                                                         

  Was he/she in command                                                                                                                 
  of the situation?                                                                                                                     

  Did he/she seem                                                                                                                       
  genuinely interested                                                                                                                  
  in you?                                                                                                                               

  Comments:                                                                                                                             

                                                                                                                                        

                                                                                                                                        

                                                                                                                                        

                                                                                                                                        

  THE INTERVIEW                                                                                                                         

  Did he/she ask how you                                                                                                                
  learned of the                                                                                                                        
  property?                                                                                                                             

  Did he/she ask when                                                                                                                   
  you wanted to move?                                                                                                                   

  Did he/she ask why you                                                                                                                
  were moving?                                                                                                                          

  Did he/she ask when                                                                                                                   
  your present lease was                                                                                                                
  up?                                                                                                                                   

  Did he/she ask you                                                                                                                    
  about your needs?                                                                                                                     

  Did he/she ask                                                                                                                        
  open-ended questions                                                                                                                  
  to get you to talking?                                                                                                                

  Did he/she act                                                                                                                        
  attentive?                                                                                                                            

  Did he/she ask if you                                                                                                                 
  had any pets?                                                                                                                         

  Did he/she ask who                                                                                                                    
  would be living with                                                                                                                  
  you?                                                                                                                                  

  If you had children,                                                                                                                  
  did he/she encourage                                                                                                                  
  you?                                                                                                                                  

  If you had children,                                                                                                                  
  did he/she discourage                                                                                                                 
  you?                                                                                                                                  

  Did he/she give you                                                                                                                   
  honest information                                                                                                                    
  about the                                                                                                                             
  lease/deposits?                                                                                                                       

  Was he/she frank about                                                                                                                
  utility costs?                                                                                                                        

  Did he/she ask you                                                                                                                    
  about your interests?                                                                                                                 

  Did he/she mention                                                                                                                    
  other residents with                                                                                                                  
  your interests?                                                                                                                       

  Did he/she tell you                                                                                                                   
  about churches,                                                                                                                       
  schools, shopping,                                                                                                                    
  etc.?                                                                                                                                 

  Did he/she ask you                                                                                                                    
  about your employment?                                                                                                                

  Were resident rules                                                                                                                   
  discussed?                                                                                                                            

  Did he/she sell the                                                                                                                   
  management and                                                                                                                        
  maintenance?                                                                                                                          

  Did he/she make you                                                                                                                   
  want to live there?                                                                                                                   

  Did he/she use your                                                                                                                   
  name often?                                                                                                                           

  Comments:                                                                                                                             

                                                                                                                                        

                                                                                                                                        

                                                                                                                                        

                                                                                                                                        

  THE DEMONSTRATION                                                                                                                     

  Did he/she go with you                                                                                                                
  to see the                                                                                                                            
  model/vacancy?                                                                                                                        

  What was discussed                                                                                                                    
  enroute to the unit?                                                                                                                  

  Did he/she choose a                                                                                                                   
  scenic route to the                                                                                                                   
  unit?                                                                                                                                 

  Were amenities shown                                                                                                                  
  and discussed enroute?                                                                                                                

  Did he/she take                                                                                                                       
  control and lead the                                                                                                                  
  way with enthusiasm?                                                                                                                  

  What was his/her                                                                                                                      
  opening statement upon                                                                                                                
  entering the unit?                                                                                                                    

  Was the unit clean and                                                                                                                
  fresh smelling?                                                                                                                       

  Were the unit's                                                                                                                       
  features and benefits                                                                                                                 
  demonstrated?                                                                                                                         

  Did he/she smoke while                                                                                                                
  showing the apartment?                                                                                                                

  Did he/she know the                                                                                                                   
  sizes of the                                                                                                                          
  rooms/unit?                                                                                                                           

  Did he/she point out                                                                                                                  
  the unit's advantages?                                                                                                                

  Did he/she point out                                                                                                                  
  the unit's                                                                                                                            
  disadvantages?                                                                                                                        

  Were the appliances                                                                                                                   
  clean and in working                                                                                                                  
  order?                                                                                                                                

  Did you see any                                                                                                                       
  roaches, bugs?                                                                                                                        

  Were any promises made                                                                                                                
  about painting,                                                                                                                       
  cleaning, or                                                                                                                          
  carpeting?                                                                                                                            

  Did he/she apologize                                                                                                                  
  for the property at                                                                                                                   
  any time?                                                                                                                             

  Comments:                                                                                                                             

                                                                                                                                        

                                                                                                                                        

                                                                                                                                        

                                                                                                                                        

  THE CLOSE                                                                                                                             

  Did he/she try more                                                                                                                   
  than once to close?                                                                                                                   

  Did he/she ask closing                                                                                                                
  questions early?                                                                                                                      

  Did he/she oversell at                                                                                                                
  any time?                                                                                                                             

  Did he/she say the                                                                                                                    
  management/community                                                                                                                  
  was very selective                                                                                                                    
  about their residents?                                                                                                                

  Did he/she explain the                                                                                                                
  screening process?                                                                                                                    

  Did he/she say how                                                                                                                    
  long it would take to                                                                                                                 
  screen?                                                                                                                               

  How long?                                                                                                                             

  Did he/she explain the                                                                                                                
  rates/terms of the                                                                                                                    
  lease in a positive                                                                                                                   
  manner?                                                                                                                               

  Did he/she ask you to                                                                                                                 
  fill out a rental                                                                                                                     
  application?                                                                                                                          

  Did he/she review the                                                                                                                 
  application for                                                                                                                       
  completeness?                                                                                                                         

  Did he/she imply                                                                                                                      
  they'd like you to                                                                                                                    
  live there?                                                                                                                           

  Did you feel the                                                                                                                      
  apartment was yours                                                                                                                   
  from the beginning?                                                                                                                   

  Did he/she create a                                                                                                                   
  sense of urgency in                                                                                                                   
  renting this unit?                                                                                                                    

  Were your objections                                                                                                                  
  overcome?                                                                                                                             

  If unable to meet your                                                                                                                
  needs, did he/she                                                                                                                     
  refer you to another                                                                                                                  
  property?                                                                                                                             

  Comments:                                                                                                                             

                                                                                                                                        

                                                                                                                                        

                                                                                                                                        

  FOLLOW-UP                                                                                                                             

  Did he/she contact you                                                                                                                
  later by phone?                                                                                                                       
  \_\_\_\_\_\_\_\_ By                                                                                                                   
  letter?                                                                                                                               
  \_\_\_\_\_\_\_\_                                                                                                                      

  Were you spotted as a                                                                                                                 
  shopper?                                                                                                                              
  -------------------------------------------------------------------------------------------------------------------------------------------

  -----------------------------------------------------------------------
  **List of Exhibits for Chapter 4**

  Exhibit 4.1 -- Rental Screening Criteria
  -----------------------------------------------------------------------

+---------------+---+---+-----------------------+---------------------------+
| **Exhibit 4.1 |   |   |                       |                           |
| Rental        |   |   |                       |                           |
| Screening     |   |   |                       |                           |
| Criteria**    |   |   |                       |                           |
+===============+===+===+=======================+===========================+
| **            |   |   |                       |                           |
| QUALIFICATION |   |   |                       |                           |
| CRITERIA:**   |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| **Rental      | * |   |                       |                           |
| History:**    | * |   |                       |                           |
|               | [ |   |                       |                           |
|               | 1 |   |                       |                           |
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|               | . |   |                       |                           |
|               | * |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| **Credit      | * |   |                       |                           |
| History:**    | * |   |                       |                           |
|               | [ |   |                       |                           |
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|               | . |   |                       |                           |
|               | * |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| **            | * |   |                       |                           |
| Employment:** | * |   |                       |                           |
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|               | * |   |                       |                           |
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+---------------+---+---+-----------------------+---------------------------+
| **Income:**   | * |   |                       |                           |
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+---------------+---+---+-----------------------+---------------------------+
| **Social      | * |   |                       |                           |
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|               | e |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | i |   |                       |                           |
|               | f |   |                       |                           |
|               | i |   |                       |                           |
|               | c |   |                       |                           |
|               | a |   |                       |                           |
|               | t |   |                       |                           |
|               | i |   |                       |                           |
|               | o |   |                       |                           |
|               | n |   |                       |                           |
|               | v |   |                       |                           |
|               | e |   |                       |                           |
|               | r |   |                       |                           |
|               | i |   |                       |                           |
|               | f |   |                       |                           |
|               | y |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | g |   |                       |                           |
|               | e |   |                       |                           |
|               | l |   |                       |                           |
|               | i |   |                       |                           |
|               | g |   |                       |                           |
|               | i |   |                       |                           |
|               | b |   |                       |                           |
|               | i |   |                       |                           |
|               | l |   |                       |                           |
|               | i |   |                       |                           |
|               | t |   |                       |                           |
|               | y |   |                       |                           |
|               | t |   |                       |                           |
|               | o |   |                       |                           |
|               | r |   |                       |                           |
|               | e |   |                       |                           |
|               | s |   |                       |                           |
|               | i |   |                       |                           |
|               | d |   |                       |                           |
|               | e |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | e |   |                       |                           |
|               | U |   |                       |                           |
|               | n |   |                       |                           |
|               | i |   |                       |                           |
|               | t |   |                       |                           |
|               | e |   |                       |                           |
|               | d |   |                       |                           |
|               | S |   |                       |                           |
|               | t |   |                       |                           |
|               | a |   |                       |                           |
|               | t |   |                       |                           |
|               | e |   |                       |                           |
|               | s |   |                       |                           |
|               | . |   |                       |                           |
|               | ] |   |                       |                           |
|               | { |   |                       |                           |
|               | . |   |                       |                           |
|               | u |   |                       |                           |
|               | n |   |                       |                           |
|               | d |   |                       |                           |
|               | e |   |                       |                           |
|               | r |   |                       |                           |
|               | l |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | e |   |                       |                           |
|               | } |   |                       |                           |
|               | * |   |                       |                           |
|               | * |   |                       |                           |
|               |   |   |                       |                           |
|               | * |   |                       |                           |
|               | F |   |                       |                           |
|               | a |   |                       |                           |
|               | l |   |                       |                           |
|               | s |   |                       |                           |
|               | i |   |                       |                           |
|               | f |   |                       |                           |
|               | i |   |                       |                           |
|               | c |   |                       |                           |
|               | a |   |                       |                           |
|               | t |   |                       |                           |
|               | i |   |                       |                           |
|               | o |   |                       |                           |
|               | n |   |                       |                           |
|               | o |   |                       |                           |
|               | f |   |                       |                           |
|               | a |   |                       |                           |
|               | n |   |                       |                           |
|               | y |   |                       |                           |
|               | o |   |                       |                           |
|               | f |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | e |   |                       |                           |
|               | s |   |                       |                           |
|               | e |   |                       |                           |
|               | n |   |                       |                           |
|               | u |   |                       |                           |
|               | m |   |                       |                           |
|               | b |   |                       |                           |
|               | e |   |                       |                           |
|               | r |   |                       |                           |
|               | s |   |                       |                           |
|               | w |   |                       |                           |
|               | i |   |                       |                           |
|               | l |   |                       |                           |
|               | l |   |                       |                           |
|               | r |   |                       |                           |
|               | e |   |                       |                           |
|               | s |   |                       |                           |
|               | u |   |                       |                           |
|               | l |   |                       |                           |
|               | t |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | d |   |                       |                           |
|               | e |   |                       |                           |
|               | n |   |                       |                           |
|               | i |   |                       |                           |
|               | a |   |                       |                           |
|               | l |   |                       |                           |
|               | . |   |                       |                           |
|               | * |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
|               |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| **CO-SIGNER   |   |   |                       |                           |
| CRITERIA:**   |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| A co-signer   |   |   |                       |                           |
| will be       |   |   |                       |                           |
| approved if   |   |   |                       |                           |
| all the       |   |   |                       |                           |
| q             |   |   |                       |                           |
| ualifications |   |   |                       |                           |
| below are met |   |   |                       |                           |
| without       |   |   |                       |                           |
| exception.    |   |   |                       |                           |
| The co-signer |   |   |                       |                           |
| will not      |   |   |                       |                           |
| qualify if    |   |   |                       |                           |
| any one of    |   |   |                       |                           |
| the criteria  |   |   |                       |                           |
| are not met   |   |   |                       |                           |
| without       |   |   |                       |                           |
| exception.    |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| **Rental      | 1 |   |                       |                           |
| History:**    | 2 |   |                       |                           |
|               | m |   |                       |                           |
|               | o |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | s |   |                       |                           |
|               | o |   |                       |                           |
|               | f |   |                       |                           |
|               | v |   |                       |                           |
|               | a |   |                       |                           |
|               | l |   |                       |                           |
|               | i |   |                       |                           |
|               | d |   |                       |                           |
|               | a |   |                       |                           |
|               | n |   |                       |                           |
|               | d |   |                       |                           |
|               | v |   |                       |                           |
|               | e |   |                       |                           |
|               | r |   |                       |                           |
|               | i |   |                       |                           |
|               | f |   |                       |                           |
|               | i |   |                       |                           |
|               | a |   |                       |                           |
|               | b |   |                       |                           |
|               | l |   |                       |                           |
|               | e |   |                       |                           |
|               | r |   |                       |                           |
|               | e |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | a |   |                       |                           |
|               | l |   |                       |                           |
|               | o |   |                       |                           |
|               | r |   |                       |                           |
|               | m |   |                       |                           |
|               | o |   |                       |                           |
|               | r |   |                       |                           |
|               | t |   |                       |                           |
|               | g |   |                       |                           |
|               | a |   |                       |                           |
|               | g |   |                       |                           |
|               | e |   |                       |                           |
|               | h |   |                       |                           |
|               | i |   |                       |                           |
|               | s |   |                       |                           |
|               | t |   |                       |                           |
|               | o |   |                       |                           |
|               | r |   |                       |                           |
|               | y |   |                       |                           |
|               | w |   |                       |                           |
|               | i |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | n |   |                       |                           |
|               | o |   |                       |                           |
|               | l |   |                       |                           |
|               | a |   |                       |                           |
|               | t |   |                       |                           |
|               | e |   |                       |                           |
|               | p |   |                       |                           |
|               | a |   |                       |                           |
|               | y |   |                       |                           |
|               | m |   |                       |                           |
|               | e |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | s |   |                       |                           |
|               | . |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| **Credit      | A |   |                       |                           |
| History:**    | t |   |                       |                           |
|               | l |   |                       |                           |
|               | e |   |                       |                           |
|               | a |   |                       |                           |
|               | s |   |                       |                           |
|               | t |   |                       |                           |
|               | f |   |                       |                           |
|               | o |   |                       |                           |
|               | u |   |                       |                           |
|               | r |   |                       |                           |
|               | a |   |                       |                           |
|               | c |   |                       |                           |
|               | c |   |                       |                           |
|               | o |   |                       |                           |
|               | u |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | s |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | g |   |                       |                           |
|               | o |   |                       |                           |
|               | o |   |                       |                           |
|               | d |   |                       |                           |
|               | s |   |                       |                           |
|               | t |   |                       |                           |
|               | a |   |                       |                           |
|               | n |   |                       |                           |
|               | d |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | g |   |                       |                           |
|               | w |   |                       |                           |
|               | i |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | l |   |                       |                           |
|               | e |   |                       |                           |
|               | s |   |                       |                           |
|               | s |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | a |   |                       |                           |
|               | n |   |                       |                           |
|               | \ |   |                       |                           |
|               | $ |   |                       |                           |
|               | 5 |   |                       |                           |
|               | 0 |   |                       |                           |
|               | 0 |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | d |   |                       |                           |
|               | e |   |                       |                           |
|               | r |   |                       |                           |
|               | o |   |                       |                           |
|               | g |   |                       |                           |
|               | a |   |                       |                           |
|               | t |   |                       |                           |
|               | o |   |                       |                           |
|               | r |   |                       |                           |
|               | y |   |                       |                           |
|               | a |   |                       |                           |
|               | c |   |                       |                           |
|               | c |   |                       |                           |
|               | o |   |                       |                           |
|               | u |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | s |   |                       |                           |
|               | . |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| **            | 1 |   |                       |                           |
| Employment:** | 2 |   |                       |                           |
|               | m |   |                       |                           |
|               | o |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | s |   |                       |                           |
|               | o |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | e |   |                       |                           |
|               | j |   |                       |                           |
|               | o |   |                       |                           |
|               | b |   |                       |                           |
|               | o |   |                       |                           |
|               | r |   |                       |                           |
|               | c |   |                       |                           |
|               | o |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | u |   |                       |                           |
|               | o |   |                       |                           |
|               | u |   |                       |                           |
|               | s |   |                       |                           |
|               | , |   |                       |                           |
|               | v |   |                       |                           |
|               | e |   |                       |                           |
|               | r |   |                       |                           |
|               | i |   |                       |                           |
|               | f |   |                       |                           |
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|               | a |   |                       |                           |
|               | b |   |                       |                           |
|               | l |   |                       |                           |
|               | e |   |                       |                           |
|               | e |   |                       |                           |
|               | m |   |                       |                           |
|               | p |   |                       |                           |
|               | l |   |                       |                           |
|               | o |   |                       |                           |
|               | y |   |                       |                           |
|               | m |   |                       |                           |
|               | e |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
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|               | r |   |                       |                           |
|               | g |   |                       |                           |
|               | u |   |                       |                           |
|               | a |   |                       |                           |
|               | r |   |                       |                           |
|               | a |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | e |   |                       |                           |
|               | e |   |                       |                           |
|               | d |   |                       |                           |
|               | s |   |                       |                           |
|               | o |   |                       |                           |
|               | u |   |                       |                           |
|               | r |   |                       |                           |
|               | c |   |                       |                           |
|               | e |   |                       |                           |
|               | o |   |                       |                           |
|               | f |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | c |   |                       |                           |
|               | o |   |                       |                           |
|               | m |   |                       |                           |
|               | e |   |                       |                           |
|               | f |   |                       |                           |
|               | o |   |                       |                           |
|               | r |   |                       |                           |
|               | 1 |   |                       |                           |
|               | 2 |   |                       |                           |
|               | m |   |                       |                           |
|               | o |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | s |   |                       |                           |
|               | . |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| **Income:**   | V |   |                       |                           |
|               | e |   |                       |                           |
|               | r |   |                       |                           |
|               | i |   |                       |                           |
|               | f |   |                       |                           |
|               | i |   |                       |                           |
|               | a |   |                       |                           |
|               | b |   |                       |                           |
|               | l |   |                       |                           |
|               | e |   |                       |                           |
|               | , |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | c |   |                       |                           |
|               | o |   |                       |                           |
|               | m |   |                       |                           |
|               | e |   |                       |                           |
|               | m |   |                       |                           |
|               | u |   |                       |                           |
|               | s |   |                       |                           |
|               | t |   |                       |                           |
|               | e |   |                       |                           |
|               | q |   |                       |                           |
|               | u |   |                       |                           |
|               | a |   |                       |                           |
|               | l |   |                       |                           |
|               | n |   |                       |                           |
|               | o |   |                       |                           |
|               | l |   |                       |                           |
|               | e |   |                       |                           |
|               | s |   |                       |                           |
|               | s |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | a |   |                       |                           |
|               | n |   |                       |                           |
|               | 4 |   |                       |                           |
|               | t |   |                       |                           |
|               | i |   |                       |                           |
|               | m |   |                       |                           |
|               | e |   |                       |                           |
|               | s |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | e |   |                       |                           |
|               | r |   |                       |                           |
|               | e |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | a |   |                       |                           |
|               | l |   |                       |                           |
|               | a |   |                       |                           |
|               | m |   |                       |                           |
|               | o |   |                       |                           |
|               | u |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | . |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| *             | T |   |                       |                           |
| *Residence:** | h |   |                       |                           |
|               | e |   |                       |                           |
|               | c |   |                       |                           |
|               | o |   |                       |                           |
|               | - |   |                       |                           |
|               | s |   |                       |                           |
|               | i |   |                       |                           |
|               | g |   |                       |                           |
|               | n |   |                       |                           |
|               | e |   |                       |                           |
|               | r |   |                       |                           |
|               | m |   |                       |                           |
|               | u |   |                       |                           |
|               | s |   |                       |                           |
|               | t |   |                       |                           |
|               | r |   |                       |                           |
|               | e |   |                       |                           |
|               | s |   |                       |                           |
|               | i |   |                       |                           |
|               | d |   |                       |                           |
|               | e |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | t |   |                       |                           |
|               | h |   |                       |                           |
|               | e |   |                       |                           |
|               | s |   |                       |                           |
|               | t |   |                       |                           |
|               | a |   |                       |                           |
|               | t |   |                       |                           |
|               | e |   |                       |                           |
|               | o |   |                       |                           |
|               | f |   |                       |                           |
|               | W |   |                       |                           |
|               | a |   |                       |                           |
|               | s |   |                       |                           |
|               | h |   |                       |                           |
|               | i |   |                       |                           |
|               | n |   |                       |                           |
|               | g |   |                       |                           |
|               | t |   |                       |                           |
|               | o |   |                       |                           |
|               | n |   |                       |                           |
|               | . |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
|               |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| **GROUNDS FOR |   |   |                       |                           |
| DENIAL WILL   |   |   |                       |                           |
| RESULT FROM   |   |   |                       |                           |
| THE FOLLOWING |   |   |                       |                           |
| (BOTH         |   |   |                       |                           |
| CONVICTIONS   |   |   |                       |                           |
| AND PENDING   |   |   |                       |                           |
| CHARGES) ON   |   |   |                       |                           |
| ALL           |   |   |                       |                           |
| APPLICANTS:** |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| -             |   |   |                       |                           |
|  Verification |   |   |                       |                           |
|     that the  |   |   |                       |                           |
|     household |   |   |                       |                           |
|     does not  |   |   |                       |                           |
|     meet the  |   |   |                       |                           |
|               |   |   |                       |                           |
|   eligibility |   |   |                       |                           |
|               |   |   |                       |                           |
|  requirements |   |   |                       |                           |
|     of the    |   |   |                       |                           |
|     HUD       |   |   |                       |                           |
|     program   |   |   |                       |                           |
|     or any    |   |   |                       |                           |
|     other     |   |   |                       |                           |
|               |   |   |                       |                           |
|    applicable |   |   |                       |                           |
|               |   |   |                       |                           |
|    affordable |   |   |                       |                           |
|     housing   |   |   |                       |                           |
|     programs  |   |   |                       |                           |
|               |   |   |                       |                           |
| -   Eviction  |   |   |                       |                           |
|     from      |   |   |                       |                           |
|     federally |   |   |                       |                           |
|               |   |   |                       |                           |
|    subsidized |   |   |                       |                           |
|     housing   |   |   |                       |                           |
|               |   |   |                       |                           |
| -   Verified  |   |   |                       |                           |
|     eviction  |   |   |                       |                           |
|     showing   |   |   |                       |                           |
|     on credit |   |   |                       |                           |
|     report or |   |   |                       |                           |
|     confirmed |   |   |                       |                           |
|     with      |   |   |                       |                           |
|     landlord  |   |   |                       |                           |
|               |   |   |                       |                           |
| -   Rental    |   |   |                       |                           |
|               |   |   |                       |                           |
|    collection |   |   |                       |                           |
|     verified  |   |   |                       |                           |
|     on credit |   |   |                       |                           |
|     report    |   |   |                       |                           |
|               |   |   |                       |                           |
| -   Balance   |   |   |                       |                           |
|     owing to  |   |   |                       |                           |
|     landlord  |   |   |                       |                           |
|               |   |   |                       |                           |
| -   Extreme   |   |   |                       |                           |
|     negative  |   |   |                       |                           |
|     and       |   |   |                       |                           |
|     adverse   |   |   |                       |                           |
|     rental    |   |   |                       |                           |
|     history,  |   |   |                       |                           |
|     e.g.,     |   |   |                       |                           |
|               |   |   |                       |                           |
|    documented |   |   |                       |                           |
|               |   |   |                       |                           |
|    complaints |   |   |                       |                           |
|     and/or    |   |   |                       |                           |
|     damages,  |   |   |                       |                           |
|     multiple  |   |   |                       |                           |
|     late      |   |   |                       |                           |
|     payments  |   |   |                       |                           |
|     or        |   |   |                       |                           |
|     72-hour   |   |   |                       |                           |
|     notices   |   |   |                       |                           |
|     to pay or |   |   |                       |                           |
|     vacate    |   |   |                       |                           |
|     with      |   |   |                       |                           |
|     statement |   |   |                       |                           |
|     by        |   |   |                       |                           |
|     landlord  |   |   |                       |                           |
|     of "WOULD |   |   |                       |                           |
|     NOT       |   |   |                       |                           |
|     RE-RENT"  |   |   |                       |                           |
|               |   |   |                       |                           |
| -             |   |   |                       |                           |
|  Verification |   |   |                       |                           |
|     from a    |   |   |                       |                           |
|     former    |   |   |                       |                           |
|     landlord  |   |   |                       |                           |
|     of        |   |   |                       |                           |
|     failure   |   |   |                       |                           |
|     to        |   |   |                       |                           |
|     cooperate |   |   |                       |                           |
|     with      |   |   |                       |                           |
|               |   |   |                       |                           |
|    applicable |   |   |                       |                           |
|     re-       |   |   |                       |                           |
| certification |   |   |                       |                           |
|               |   |   |                       |                           |
|    procedures |   |   |                       |                           |
|               |   |   |                       |                           |
| -             |   |   |                       |                           |
|  Verification |   |   |                       |                           |
|     from a    |   |   |                       |                           |
|     former    |   |   |                       |                           |
|     landlord  |   |   |                       |                           |
|     of        |   |   |                       |                           |
|               |   |   |                       |                           |
|   termination |   |   |                       |                           |
|     of        |   |   |                       |                           |
|               |   |   |                       |                           |
|    assistance |   |   |                       |                           |
|     as a      |   |   |                       |                           |
|     result of |   |   |                       |                           |
|     fraud     |   |   |                       |                           |
|               |   |   |                       |                           |
| -   Failure   |   |   |                       |                           |
|     to sign   |   |   |                       |                           |
|     and       |   |   |                       |                           |
|     submit    |   |   |                       |                           |
|     HUD       |   |   |                       |                           |
|     required  |   |   |                       |                           |
|               |   |   |                       |                           |
|  verification |   |   |                       |                           |
|     forms,    |   |   |                       |                           |
|     e.g.,     |   |   |                       |                           |
|     HUD9887,  |   |   |                       |                           |
|     HUD9887A, |   |   |                       |                           |
|     Section   |   |   |                       |                           |
|     214       |   |   |                       |                           |
|               |   |   |                       |                           |
| -             |   |   |                       |                           |
|  Unverifiable |   |   |                       |                           |
|     social    |   |   |                       |                           |
|     security  |   |   |                       |                           |
|     number or |   |   |                       |                           |
|               |   |   |                       |                           |
| falsification |   |   |                       |                           |
|     of social |   |   |                       |                           |
|     security  |   |   |                       |                           |
|     number    |   |   |                       |                           |
|               |   |   |                       |                           |
| -             |   |   |                       |                           |
| Falsification |   |   |                       |                           |
|     of rental |   |   |                       |                           |
|               |   |   |                       |                           |
|   application |   |   |                       |                           |
|     or Rental |   |   |                       |                           |
|               |   |   |                       |                           |
|   Eligibility |   |   |                       |                           |
|               |   |   |                       |                           |
|   Application |   |   |                       |                           |
|               |   |   |                       |                           |
|    (including |   |   |                       |                           |
|     n         |   |   |                       |                           |
| on-disclosure |   |   |                       |                           |
|     of        |   |   |                       |                           |
|     criminal  |   |   |                       |                           |
|     records)  |   |   |                       |                           |
|               |   |   |                       |                           |
| -   Breaking  |   |   |                       |                           |
|     lease     |   |   |                       |                           |
|     agreement |   |   |                       |                           |
|     that will |   |   |                       |                           |
|     result in |   |   |                       |                           |
|               |   |   |                       |                           |
|    collection |   |   |                       |                           |
|     filing    |   |   |                       |                           |
|               |   |   |                       |                           |
| -   Verified  |   |   |                       |                           |
|     name and  |   |   |                       |                           |
|     date of   |   |   |                       |                           |
|     birth     |   |   |                       |                           |
|     match of  |   |   |                       |                           |
|     criminal  |   |   |                       |                           |
|               |   |   |                       |                           |
|    conviction |   |   |                       |                           |
|     as        |   |   |                       |                           |
|     follows:  |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| -   Murder    |   |   | -   Kidnapping (all   | -   Manslaughter (all     |
|     (all      |   |   |     counts)           |     counts)               |
|     counts)   |   |   |                       |                           |
|               |   |   | -   Assault (1^st^,   | -   Robbery (all counts)  |
| -   Theft     |   |   |     2^nd^ & 3^rd^     |                           |
|     (all      |   |   |     Degree)           | -   Malicious Mischief    |
|     counts)   |   |   |                       |     (1^st^ & 2^nd^ Degree |
|               |   |   | -   Vehicle Prowling  |                           |
| -   Burglary  |   |   |     (all counts)      | -   Child Molestation     |
|     (all      |   |   |                       |     (all counts)          |
|     counts)   |   |   | -   Rape of a Child   |                           |
|               |   |   |     (all counts)      | -   Fraud (all counts)    |
| -   Rape (all |   |   |                       |                           |
|     counts)   |   |   | -   Forgery (all      | -   Any Drug Related      |
|               |   |   |     counts)           |     Conviction (all       |
| -             |   |   |                       |     counts)               |
|    Embezzling |   |   | -   Reckless Burning  |                           |
|     (all      |   |   |     (1^st^ Degree)    |                           |
|     counts)   |   |   |                       |                           |
|               |   |   |                       |                           |
| -   Arson     |   |   |                       |                           |
|     (all      |   |   |                       |                           |
|     counts)   |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
|               |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| **OCCUPANCY   |   |   |                       |                           |
| CRITERIA:**   |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| > Studio      |   | 3 |                       |                           |
|               |   | O |                       |                           |
|               |   | c |                       |                           |
|               |   | c |                       |                           |
|               |   | u |                       |                           |
|               |   | p |                       |                           |
|               |   | a |                       |                           |
|               |   | n |                       |                           |
|               |   | t |                       |                           |
|               |   | s |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| > 1 Bedroom   |   | 3 |                       |                           |
| > Unit        |   | O |                       |                           |
|               |   | c |                       |                           |
|               |   | c |                       |                           |
|               |   | u |                       |                           |
|               |   | p |                       |                           |
|               |   | a |                       |                           |
|               |   | n |                       |                           |
|               |   | t |                       |                           |
|               |   | s |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| > 2 Bedroom   |   | 5 |                       |                           |
| > Unit        |   | O |                       |                           |
|               |   | c |                       |                           |
|               |   | c |                       |                           |
|               |   | u |                       |                           |
|               |   | p |                       |                           |
|               |   | a |                       |                           |
|               |   | n |                       |                           |
|               |   | t |                       |                           |
|               |   | s |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| > 3 Bedroom   |   | 7 |                       |                           |
| > Unit        |   | O |                       |                           |
|               |   | c |                       |                           |
|               |   | c |                       |                           |
|               |   | u |                       |                           |
|               |   | p |                       |                           |
|               |   | a |                       |                           |
|               |   | n |                       |                           |
|               |   | t |                       |                           |
|               |   | s |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| > 4 Bedroom   |   | 9 |                       |                           |
| > Unit        |   | O |                       |                           |
|               |   | c |                       |                           |
|               |   | c |                       |                           |
|               |   | u |                       |                           |
|               |   | p |                       |                           |
|               |   | a |                       |                           |
|               |   | n |                       |                           |
|               |   | t |                       |                           |
|               |   | s |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
|               |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+
| \*If a        |   |   |                       |                           |
| household is  |   |   |                       |                           |
| approved for  |   |   |                       |                           |
| occupancy     |   |   |                       |                           |
| based on      |   |   |                       |                           |
| their         |   |   |                       |                           |
| screening     |   |   |                       |                           |
| report but    |   |   |                       |                           |
| then later    |   |   |                       |                           |
| found to be   |   |   |                       |                           |
| ineligible,   |   |   |                       |                           |
| the finding   |   |   |                       |                           |
| of            |   |   |                       |                           |
| eligibility   |   |   |                       |                           |
| will          |   |   |                       |                           |
| constitute a  |   |   |                       |                           |
| reversal of   |   |   |                       |                           |
| the screening |   |   |                       |                           |
| approval.     |   |   |                       |                           |
+---------------+---+---+-----------------------+---------------------------+

  -----------------------------------------------------------------------
  **List of Exhibits for Chapter 5**

  Exhibit 5.1 -- Utility Transfer Card
  -----------------------------------------------------------------------

<table style="width:100%;">
<colgroup>
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 27%" />
<col style="width: 0%" />
<col style="width: 9%" />
<col style="width: 7%" />
<col style="width: 3%" />
<col style="width: 0%" />
<col style="width: 0%" />
<col style="width: 3%" />
<col style="width: 0%" />
<col style="width: 0%" />
<col style="width: 13%" />
<col style="width: 3%" />
<col style="width: 0%" />
<col style="width: 1%" />
<col style="width: 0%" />
<col style="width: 1%" />
<col style="width: 3%" />
<col style="width: 9%" />
</colgroup>
<thead>
<tr class="header">
<th colspan="20"><strong>Exhibit 5.1 Utility Transfer Card</strong></th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td colspan="2"></td>
<td colspan="14"><strong>NOTICE OF CHANGED OF TENANTS</strong></td>
<td colspan="4"><strong>PLEASE PRINT.</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="17"><strong>To assist us in billing please complete this
form when a tenant moves in or out and mail to us promptly. Thank
you.</strong></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="5">APARTMENT COMPLEX NAME:</td>
<td colspan="15">ACCOUNT NO. (for office use only)</td>
</tr>
<tr class="even">
<td colspan="5">SERVICE ADDRESS</td>
<td colspan="5">Apt. #</td>
<td colspan="10">CITY</td>
</tr>
<tr class="odd">
<td colspan="20">TENANT NAME (first, middle, last)</td>
</tr>
<tr class="even">
<td colspan="5" rowspan="2">CARE OF</td>
<td colspan="4">WORK PHONE EXT.</td>
<td colspan="5"></td>
<td colspan="6">EXT.</td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td colspan="7">( )</td>
<td colspan="6"></td>
</tr>
<tr class="even">
<td colspan="5" rowspan="2">MAILING ADDRESS (if different)</td>
<td colspan="4">WORK PHONE</td>
<td colspan="5"></td>
<td colspan="6">EXT.</td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td colspan="7">( )</td>
<td colspan="6"></td>
</tr>
<tr class="even">
<td colspan="5">CITY</td>
<td colspan="5">STATE</td>
<td colspan="10">ZIP</td>
</tr>
<tr class="odd">
<td colspan="5">EMPLOYER</td>
<td colspan="5">LENGTH OF EMP.</td>
<td colspan="10">SOCIAL SECURITY NO.</td>
</tr>
<tr class="even">
<td colspan="10">PREVIOUS ADDRESS</td>
<td colspan="3">CITY</td>
<td colspan="6">STATE</td>
<td>ZIP</td>
</tr>
<tr class="odd">
<td colspan="5">SPOUSE (first, middle, last)</td>
<td colspan="15">EMPLOYER</td>
</tr>
<tr class="even">
<td colspan="5">TWO MAJOR CREDIT CARDS AND NUMBERS</td>
<td colspan="15"></td>
</tr>
<tr class="odd">
<td colspan="5">1)</td>
<td colspan="15">2)</td>
</tr>
<tr class="even">
<td colspan="3">CARD #</td>
<td colspan="2">EXP. DATE</td>
<td colspan="14">CARD #</td>
<td>EXP. DATE</td>
</tr>
<tr class="odd">
<td colspan="5" rowspan="2">PERSONAL REFERENCE</td>
<td rowspan="2">PHONE</td>
<td colspan="7"></td>
<td colspan="7" rowspan="2"></td>
</tr>
<tr class="even">
<td colspan="7">( )</td>
</tr>
<tr class="odd">
<td colspan="10">ADDRESS</td>
<td colspan="3">CITY</td>
<td colspan="6">STATE</td>
<td>ZIP</td>
</tr>
<tr class="even">
<td colspan="20"><p><strong>If a deposit is requested on your account
and you have previously had service with another utility, a
satisfactory</strong></p>
<p><strong>payment verification letter can be provided within 10 working
days of this application in order to waive the
deposit.</strong></p></td>
</tr>
<tr class="odd">
<td colspan="20">CO-CUSTOMER (first, middle, last)</td>
</tr>
<tr class="even">
<td colspan="5" rowspan="2">CARE OF</td>
<td colspan="6">WORK PHONE</td>
<td colspan="4"></td>
<td colspan="5">EXT.</td>
</tr>
<tr class="odd">
<td colspan="3"></td>
<td colspan="7">( )</td>
<td colspan="5"></td>
</tr>
<tr class="even">
<td colspan="5" rowspan="2">MAILING ADDRESS (if different)</td>
<td colspan="6">HOME PHONE</td>
<td colspan="4"></td>
<td colspan="5">EXT.</td>
</tr>
<tr class="odd">
<td colspan="3"></td>
<td colspan="7">( )</td>
<td colspan="5"></td>
</tr>
<tr class="even">
<td colspan="5">CITY</td>
<td colspan="5">STATE</td>
<td colspan="10">ZIP</td>
</tr>
<tr class="odd">
<td colspan="5">EMPLOYER</td>
<td colspan="5">LENGTH OF EMP.</td>
<td colspan="10">SOCIAL SECURITY NO.</td>
</tr>
<tr class="even">
<td colspan="20">PREVIOUS ADDRESS</td>
</tr>
<tr class="odd">
<td colspan="20"><strong>MOVE-IN INFORMATION</strong></td>
</tr>
<tr class="even">
<td colspan="20"><p><strong>In order to prevent discrepancies in move-in
dates and meter readings we request that</strong></p>
<p><strong>tenant(s) and landlord/manager sign this form to verify
information is correct. Thank you.</strong></p></td>
</tr>
<tr class="odd">
<td colspan="5">MOVE-IN DATE</td>
<td colspan="12">TENANT</td>
<td colspan="3">DATE</td>
</tr>
<tr class="even">
<td colspan="4">APARTMENT MANAGER/LANDLORD</td>
<td>DATE</td>
<td colspan="12">SPOUSE OR CO-CUSTOMER</td>
<td colspan="3">DATE</td>
</tr>
<tr class="odd">
<td colspan="20">MOVE-OUT INFORMATION</td>
</tr>
<tr class="even">
<td colspan="20"><p><strong>In order to prevent discrepancies in
move-out dates and meter readings we request that</strong></p>
<p><strong>tenant(s) sign out for utility service. Thank
you.</strong></p></td>
</tr>
<tr class="odd">
<td colspan="20">MOVE-OUT DATE</td>
</tr>
<tr class="even">
<td colspan="13">TENANT’S FORWARDING ADDRESS</td>
<td colspan="7">APT. #</td>
</tr>
<tr class="odd">
<td colspan="5">CITY</td>
<td colspan="7">STATE</td>
<td colspan="8">ZIP</td>
</tr>
<tr class="even">
<td colspan="13">CO-CUSTOMER’S FORWARDING ADDRESS</td>
<td colspan="7">APT. #</td>
</tr>
<tr class="odd">
<td colspan="5">CITY</td>
<td colspan="7">STATE</td>
<td colspan="8">ZIP</td>
</tr>
<tr class="even">
<td colspan="12">APARMENT MANAGER/LANDLORD</td>
<td colspan="8">DATE</td>
</tr>
<tr class="odd">
<td colspan="12">TENANT</td>
<td colspan="8">DATE</td>
</tr>
<tr class="even">
<td colspan="12">SPOUSE/CO-CUSTOMER</td>
<td colspan="8">DATE</td>
</tr>
<tr class="odd">
<td colspan="20"><p>DID BOTH TENANT AN DCO-CUSTOMER MOVE? (check
one)</p>
<p>YES NO</p></td>
</tr>
<tr class="even">
<td colspan="20"><p><img src="media/image5.jpeg"
style="width:2.81944in;height:0.69444in" />(this section optional)</p>
<p>METER # ________________________________</p>
<p>DATE OF READ _________________________</p>
<p><strong>MOVE-IN READ</strong></p>
<p>From let to right, mark dials as viewed exactly.</p></td>
</tr>
<tr class="odd">
<td colspan="20"><p><img src="media/image5.jpeg"
style="width:2.81944in;height:0.69444in" />(this section optional)</p>
<p>METER # ________________________________</p>
<p>DATE OF READ _________________________</p>
<p><strong>MOVE-IN READ/MOVE-OUT READ</strong></p>
<p>From let to right, mark dials as viewed exactly.</p></td>
</tr>
<tr class="even">
<td colspan="20">1400 12/98</td>
</tr>
</tbody>
</table>

  -----------------------------------------------------------------------
  **List of Exhibits for Chapter 6**

  Exhibit 6.1 -- Parcel Log
  -----------------------------------------------------------------------

  ------------------------------------------------------------------------------------------------------------------------------------------
  **Exhibit 6.1                                                                                                                   
  Parcel Log**                                                                                                                    
  --------------- --------------- ------ ----------- ----------- ---------- ------- -- -------------- ---- ---------- ----------- ----------
                  **Property:**                                                        **Month of:**                              

                                                                                                                                  

  **CHECK-OUT**                                                                        **CHECK-IN**                               

  Date Received                   For    Addressed   Delivery    Employee              Date of Pick        Released               Employee
                                  Apt#   To          Company                           Up                  To                     

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                                                                                  

                                                                            Page:                          of                     
  ------------------------------------------------------------------------------------------------------------------------------------------

+-----------------------------------------------------------------------+
| **List of Exhibits for Chapter 7**                                    |
+-----------------------------------------------------------------------+
| Exhibit 7.1 -- Notice of Intent to Vacate                             |
|                                                                       |
| Exhibit 7.2 -- Move-out Checklist                                     |
|                                                                       |
| Exhibit 7.3 -- Letter of Responsibility                               |
|                                                                       |
| Exhibit 7.4 -- Pre-move out Inspection                                |
|                                                                       |
| Exhibit 7.5 -- Vacant Unit Turnover Checklist                         |
|                                                                       |
| Exhibit 7.6 -- Vacant Unit Tracking Sheet                             |
|                                                                       |
| Exhibit 7.7 -- Completed Make Ready Form                              |
+-----------------------------------------------------------------------+

+---------------------------------+-------+--------+-----------------+
| **Exhibit 7.1 Notice of Intent  |       |        |                 |
| to Vacate**                     |       |        |                 |
+=================================+=======+========+=================+
| To                              |       |        |                 |
| \_\_\_\_\_\_\_\_\_\_            |       |        |                 |
| \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ |       |        |                 |
| _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ |       |        |                 |
| Apartments                      |       |        |                 |
|                                 |       |        |                 |
| (Property Name)                 |       |        |                 |
+---------------------------------+-------+--------+-----------------+
| YOU ARE HEREBY INFORMED AND     |       |        |                 |
| NOTIFIED that the undersigned   |       |        |                 |
| residents will vacate said      |       |        |                 |
| premises on or before           |       |        |                 |
| \_\_\_\_\_\_\_\_\_\_\_\_\_,     |       |        |                 |
| 20\_\_\_\_\_\_\_ and you may    |       |        |                 |
| rent said premises and show the |       |        |                 |
| same for rental at all          |       |        |                 |
| responsible times, with 24 hour |       |        |                 |
| notice, from this date forward. |       |        |                 |
| Resident understands that they  |       |        |                 |
| are responsible for rent        |       |        |                 |
| through the end of their Lease  |       |        |                 |
| or Rental Agreement regardless  |       |        |                 |
| of move out date.               |       |        |                 |
+---------------------------------+-------+--------+-----------------+
|                                 |       |        |                 |
+---------------------------------+-------+--------+-----------------+
| Name (please print)             | Ad    |        |                 |
|                                 | dress |        |                 |
+---------------------------------+-------+--------+-----------------+
| Name (please print)             | Apar  |        | Phone No.       |
|                                 | tment |        |                 |
|                                 | No.   |        |                 |
+---------------------------------+-------+--------+-----------------+
| Dated this \_\_\_\_\_\_\_\_\_\_ |       |        |                 |
| day of                          |       |        |                 |
| \_\_\_                          |       |        |                 |
| \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, |       |        |                 |
| 20 \_\_\_\_\_\_\_\_             |       |        |                 |
+---------------------------------+-------+--------+-----------------+
|                                 | Resid |        |                 |
|                                 | ent's |        |                 |
|                                 | Sign  |        |                 |
|                                 | ature |        |                 |
+---------------------------------+-------+--------+-----------------+
|                                 |       |        |                 |
+---------------------------------+-------+--------+-----------------+
| **IT IS THE RESIDENT'S          |       |        |                 |
| OBLIGATION TO LEAVE THE         |       |        |                 |
| APARTMENT CLEAN AND IN GOOD     |       |        |                 |
| CONDITION AT THE TIME OF        |       |        |                 |
| VACATING AS INDICATED BY THE    |       |        |                 |
| INSPECTION REPORT FILLED OUT AT |       |        |                 |
| THE COMMENCEMENT OF HIS         |       |        |                 |
| RESIDENCY. THE FOLLOWING IS A   |       |        |                 |
| CLEANING GUIDE TO BE USED IN    |       |        |                 |
| ADDITION TO THE INSPECTING      |       |        |                 |
| REPORT.**                       |       |        |                 |
+---------------------------------+-------+--------+-----------------+
|                                 |       |        |                 |
+---------------------------------+-------+--------+-----------------+
| GENERAL AREA                    |       |        |                 |
|                                 |       |        |                 |
| 1.  Walls are to be washed and  |       |        |                 |
|     all marks removed.          |       |        |                 |
|                                 |       |        |                 |
| 2.  Windows are to be washed    |       |        |                 |
|     and the tracks cleaned.     |       |        |                 |
|                                 |       |        |                 |
| 3.  Light fixtures, lamps,      |       |        |                 |
|     window sills and shelves    |       |        |                 |
|     are to be cleaned.          |       |        |                 |
|                                 |       |        |                 |
| 4.  Balcony, storage area and   |       |        |                 |
|     carport areas are to be     |       |        |                 |
|     cleaned.                    |       |        |                 |
|                                 |       |        |                 |
| 5.  All tile, wood and/or vinyl |       |        |                 |
|     floors are to be cleaned.   |       |        |                 |
|                                 |       |        |                 |
| 6.  All closets are to be       |       |        |                 |
|     cleaned.                    |       |        |                 |
|                                 |       |        |                 |
| 7.  Fireplace is to be free of  |       |        |                 |
|     ashes and cleaned.          |       |        |                 |
+---------------------------------+-------+--------+-----------------+
| KITCHEN                         |       |        |                 |
|                                 |       |        |                 |
| 1.  Refrigerator is to be       |       |        |                 |
|     defrosted and cleaned,      |       |        |                 |
|     inside and out and turned   |       |        |                 |
|     on low. Do not turn off.    |       |        |                 |
|                                 |       |        |                 |
| 2.  Range -- the outside must   |       |        |                 |
|     be cleaned thoroughly,      |       |        |                 |
|     including sides, top, under |       |        |                 |
|     drip pans and drip pans.    |       |        |                 |
|     Oven must be cleaned        |       |        |                 |
|     thoroughly.                 |       |        |                 |
|                                 |       |        |                 |
| 3.  Hood and exhaust fan are to |       |        |                 |
|     be cleaned.                 |       |        |                 |
|                                 |       |        |                 |
| 4.  Dishwasher and disposal are |       |        |                 |
|     to be cleaned and in        |       |        |                 |
|     operating order.            |       |        |                 |
|                                 |       |        |                 |
| 5.  Cabinets are to have all    |       |        |                 |
|     paper and utensils removed  |       |        |                 |
|     and shelves cleaned.        |       |        |                 |
|                                 |       |        |                 |
| 6.  Floor is to be swept and    |       |        |                 |
|     mopped clean.               |       |        |                 |
+---------------------------------+-------+--------+-----------------+
| BATHROOMS                       |       |        |                 |
|                                 |       |        |                 |
| 1.  Tile/formica is to be       |       |        |                 |
|     washed and grout cleaned.   |       |        |                 |
|                                 |       |        |                 |
| 2.  Medicine cabinet is to be   |       |        |                 |
|     cleaned including mirror    |       |        |                 |
|     and shelves.                |       |        |                 |
|                                 |       |        |                 |
| 3.  Tub, basin, showers and     |       |        |                 |
|     toilet are to be cleaned.   |       |        |                 |
+---------------------------------+-------+--------+-----------------+
| WASHER & DRYER                  |       |        |                 |
|                                 |       |        |                 |
| 1.  Washer is to be cleaned     |       |        |                 |
|     inside and out.             |       |        |                 |
|                                 |       |        |                 |
| 2.  Dryer is to be cleaned      |       |        |                 |
|     inside and out.             |       |        |                 |
|                                 |       |        |                 |
| 3.  Dryer vent is to be free    |       |        |                 |
|     from lint.                  |       |        |                 |
|                                 |       |        |                 |
| 4.  Lint trap is to be          |       |        |                 |
|     thoroughly cleaned.         |       |        |                 |
+---------------------------------+-------+--------+-----------------+
|                                 |       |        |                 |
+---------------------------------+-------+--------+-----------------+
| **IN ADDITION, YOU SHOULD       |       |        |                 |
| NOTIFY THE UTILITY COMPANIES,   |       |        |                 |
| RETURN YORU KEYS, AND LEAVE A   |       |        |                 |
| FORWARDING ADRESS WITH THE POST |       |        |                 |
| OFFICE AND RSIDENT MANAGER.**   |       |        |                 |
+---------------------------------+-------+--------+-----------------+
|                                 |       |        |                 |
+---------------------------------+-------+--------+-----------------+
| The condition of the apartment  |       |        |                 |
| at the time of vacating shall   |       |        |                 |
| be inspected against the        |       |        |                 |
| move-in "Apartment Inspection   |       |        |                 |
| Report" by the Resident         |       |        |                 |
| Manager, who has the final      |       |        |                 |
| authority to determine how much |       |        |                 |
| of the Security Deposit shall   |       |        |                 |
| be refunded in accordance with  |       |        |                 |
| the conditions set forth in the |       |        |                 |
| Rental Agreement or Lease. **We |       |        |                 |
| expect you to inspect the       |       |        |                 |
| vacated apartment with the      |       |        |                 |
| Resident Manager.**             |       |        |                 |
+---------------------------------+-------+--------+-----------------+
|                                 |       |        |                 |
+---------------------------------+-------+--------+-----------------+
| We have enjoyed your residency. |       |        |                 |
| Thank you. Please give us your  |       |        |                 |
| reason for vacating:            |       |        |                 |
+---------------------------------+-------+--------+-----------------+
|                                 |       |        |                 |
+---------------------------------+-------+--------+-----------------+

  -------------------------------------------------------------------------------------
  **Exhibit 7.2 Move                                                  
  Out Checklist**                                                     
  --------------------- --------------------- ------------ ---------- -----------------
                                                                      

  Resident Name:                                                      

  Apartment #.                                Type of                 
                                              Apartment:              

  Move In Date:                               Move Out                
                                              Date:                   

                                                                      

  Checklist                                   Date                    Completed By
                                              Completed               

  Received proper                                                     
  Notice to Vacate                                                    

  Check Lease to see if                                               
  Resident stayed Lease                                               

  Term (must pay for                                                  
  lease term)                                                         

  Apartment Inspection                                                
  Report completed                                                    

  (Corporate office                                                   
  sends copy to                                                       
  resident)                                                           

  Received forwarding                                                 
  address and telephone                                               
  number                                                              

  Check Resident                                                      
  File/Ledger Card for                                                

  Additional monies                                                   
  owing                                                               

  Number of keys                                                      
  received correct                                                    

  Attorney called (if                                                 
  money is owing)                                                     

  Power company                                                       
  notified                                                            

  Postal Service                                                      
  notified of move-out                                                

  Turn off water heater                                               

  Locks changed on                                                    
  apartment/mailbox                                                   

  Maintenance/Repairs                                                 
  done                                                                

  Cleaning personnel                                                  
  scheduled                                                           

  Painting personnel                                                  
  scheduled                                                           

  Carpet cleaning                                                     
  scheduled                                                           
  -------------------------------------------------------------------------------------

+--------------+---+-----------------+---------+--------+---------------+
| **Exhibit    |   |                 |         |        |               |
| 7.3 Letter   |   |                 |         |        |               |
| of           |   |                 |         |        |               |
| Resp         |   |                 |         |        |               |
| onsibility** |   |                 |         |        |               |
+==============+===+=================+=========+========+===============+
|              |   |                 |         |        |               |
+--------------+---+-----------------+---------+--------+---------------+
| Property     |   |                 |         | Apa    |               |
| Name:        |   |                 |         | rtment |               |
|              |   |                 |         | #:     |               |
+--------------+---+-----------------+---------+--------+---------------+
| Address:     |   |                 |         |        |               |
+--------------+---+-----------------+---------+--------+---------------+
| Resident(s): |   |                 |         |        |               |
+--------------+---+-----------------+---------+--------+---------------+
| Dear         |   |                 |         |        |               |
| Resident:    |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Since you    |   |                 |         |        |               |
| have been    |   |                 |         |        |               |
| given notice |   |                 |         |        |               |
| to vacate on |   |                 |         |        |               |
| \_\          |   |                 |         |        |               |
| _\_\_\_\_\_\ |   |                 |         |        |               |
| _\_\_\_\_\_\ |   |                 |         |        |               |
| _\_\_\_\_\_, |   |                 |         |        |               |
| we have      |   |                 |         |        |               |
| listed below |   |                 |         |        |               |
| a few        |   |                 |         |        |               |
| requirements |   |                 |         |        |               |
| that are     |   |                 |         |        |               |
| expected of  |   |                 |         |        |               |
| you before   |   |                 |         |        |               |
| you move. We |   |                 |         |        |               |
| hope this    |   |                 |         |        |               |
| will assist  |   |                 |         |        |               |
| you in       |   |                 |         |        |               |
| getting your |   |                 |         |        |               |
| apartment    |   |                 |         |        |               |
| ready for    |   |                 |         |        |               |
| inspection.  |   |                 |         |        |               |
+--------------+---+-----------------+---------+--------+---------------+
| KITCHEN      |   |                 | B       |        |               |
|              |   |                 | ATHROOM |        |               |
| Clean and    |   |                 |         |        |               |
| defrost      |   |                 | Clean   |        |               |
| refrigerator |   |                 | toilet, |        |               |
| (PLEASE DO   |   |                 | tub,    |        |               |
| NOT TURN IT  |   |                 | tiles,  |        |               |
| OFF)         |   |                 | sink    |        |               |
|              |   |                 |         |        |               |
| Clean        |   |                 | Clean   |        |               |
| oven/r       |   |                 | m       |        |               |
| ange/broiler |   |                 | edicine |        |               |
|              |   |                 | cabinet |        |               |
| Clean vent   |   |                 |         |        |               |
| hood and fan |   |                 | Clean   |        |               |
|              |   |                 | all     |        |               |
| Clean        |   |                 | floors  |        |               |
| cabinets,    |   |                 |         |        |               |
| remove       |   |                 | Rid     |        |               |
| shelf-paper  |   |                 | room of |        |               |
| and rid room |   |                 | trash   |        |               |
| of trash     |   |                 |         |        |               |
|              |   |                 | Wash    |        |               |
|              |   |                 | all     |        |               |
|              |   |                 | windows |        |               |
|              |   |                 | (       |        |               |
|              |   |                 | inside) |        |               |
|              |   |                 |         |        |               |
|              |   |                 | Remove  |        |               |
|              |   |                 | all     |        |               |
|              |   |                 | nails   |        |               |
|              |   |                 | and     |        |               |
|              |   |                 | hooks   |        |               |
+--------------+---+-----------------+---------+--------+---------------+
| Required     |   |                 |         |        |               |
| painting     |   |                 |         |        |               |
| will be      |   |                 |         |        |               |
| charged      |   |                 |         |        |               |
| according to |   |                 |         |        |               |
| the time and |   |                 |         |        |               |
| materials as |   |                 |         |        |               |
| charged to   |   |                 |         |        |               |
| the property |   |                 |         |        |               |
| by the       |   |                 |         |        |               |
| vendor.      |   |                 |         |        |               |
| Painting     |   |                 |         |        |               |
| charges will |   |                 |         |        |               |
| be assessed  |   |                 |         |        |               |
| on your      |   |                 |         |        |               |
| length of    |   |                 |         |        |               |
| occupancy    |   |                 |         |        |               |
| per the      |   |                 |         |        |               |
| following    |   |                 |         |        |               |
| schedule:    |   |                 |         |        |               |
|              |   |                 |         |        |               |
| 0-6 months   |   |                 |         |        |               |
| 100%         |   |                 |         |        |               |
|              |   |                 |         |        |               |
| 6-12 months  |   |                 |         |        |               |
| 75%          |   |                 |         |        |               |
|              |   |                 |         |        |               |
| 12-24 months |   |                 |         |        |               |
| 50%          |   |                 |         |        |               |
|              |   |                 |         |        |               |
| 24-36 months |   |                 |         |        |               |
| 25%          |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Over 36      |   |                 |         |        |               |
| months 0%    |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Paint        |   |                 |         |        |               |
| charges are  |   |                 |         |        |               |
| for painting |   |                 |         |        |               |
| only and do  |   |                 |         |        |               |
| not reflect  |   |                 |         |        |               |
| drywall      |   |                 |         |        |               |
| repair. The  |   |                 |         |        |               |
| average cost |   |                 |         |        |               |
| to fully     |   |                 |         |        |               |
| paint an     |   |                 |         |        |               |
| apartment in |   |                 |         |        |               |
| this         |   |                 |         |        |               |
| community is |   |                 |         |        |               |
| \$\_\_\_\_\  |   |                 |         |        |               |
| _\_\_\_\_\_. |   |                 |         |        |               |
|              |   |                 |         |        |               |
| The          |   |                 |         |        |               |
| guideline    |   |                 |         |        |               |
| for          |   |                 |         |        |               |
| replacing or |   |                 |         |        |               |
| repairing    |   |                 |         |        |               |
| carpet,      |   |                 |         |        |               |
| vinyl and    |   |                 |         |        |               |
| wood         |   |                 |         |        |               |
| flooring in  |   |                 |         |        |               |
| your         |   |                 |         |        |               |
| apartment    |   |                 |         |        |               |
| will be      |   |                 |         |        |               |
| based on a   |   |                 |         |        |               |
| \_\_\_\_\_   |   |                 |         |        |               |
| year         |   |                 |         |        |               |
| life         |   |                 |         |        |               |
| -expectancy. |   |                 |         |        |               |
| You will be  |   |                 |         |        |               |
| charged for  |   |                 |         |        |               |
| repair to or |   |                 |         |        |               |
| replacement  |   |                 |         |        |               |
| of carpeting |   |                 |         |        |               |
| due to rug   |   |                 |         |        |               |
| stains,      |   |                 |         |        |               |
| burns or     |   |                 |         |        |               |
| small holes  |   |                 |         |        |               |
| in           |   |                 |         |        |               |
| carpeting,   |   |                 |         |        |               |
| or excessive |   |                 |         |        |               |
| wear and     |   |                 |         |        |               |
| tear.        |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Replacement  |   |                 |         |        |               |
| of           |   |                 |         |        |               |
| appliances   |   |                 |         |        |               |
| will be      |   |                 |         |        |               |
| charged at   |   |                 |         |        |               |
| current      |   |                 |         |        |               |
| contract     |   |                 |         |        |               |
| prices.      |   |                 |         |        |               |
| C            |   |                 |         |        |               |
| onsideration |   |                 |         |        |               |
| will be      |   |                 |         |        |               |
| given to the |   |                 |         |        |               |
| condition of |   |                 |         |        |               |
| the          |   |                 |         |        |               |
| appliance at |   |                 |         |        |               |
| the time of  |   |                 |         |        |               |
| move-in.     |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Your         |   |                 |         |        |               |
| apartment    |   |                 |         |        |               |
| must be      |   |                 |         |        |               |
| returned to  |   |                 |         |        |               |
| us in the    |   |                 |         |        |               |
| condition in |   |                 |         |        |               |
| which you    |   |                 |         |        |               |
| received it, |   |                 |         |        |               |
| except for   |   |                 |         |        |               |
| normal wear  |   |                 |         |        |               |
| and tear.    |   |                 |         |        |               |
| Dirt is not  |   |                 |         |        |               |
| considered   |   |                 |         |        |               |
| normal wear  |   |                 |         |        |               |
| and tear and |   |                 |         |        |               |
| charges will |   |                 |         |        |               |
| be assessed  |   |                 |         |        |               |
| for all      |   |                 |         |        |               |
| cleaning     |   |                 |         |        |               |
| (with the    |   |                 |         |        |               |
| exception of |   |                 |         |        |               |
| carpet and   |   |                 |         |        |               |
| drapery      |   |                 |         |        |               |
| cleaning)    |   |                 |         |        |               |
| done.        |   |                 |         |        |               |
| Charges will |   |                 |         |        |               |
| be assessed  |   |                 |         |        |               |
| per the      |   |                 |         |        |               |
| following    |   |                 |         |        |               |
| schedule:    |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Light touch  |   |                 |         |        |               |
| up (3 hours) |   |                 |         |        |               |
| \$\_\_\_\_   |   |                 |         |        |               |
| \_\_\_\_\_\_ |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Bathrooms    |   |                 |         |        |               |
| \$\_\_\_\_   |   |                 |         |        |               |
| \_\_\_\_\_\_ |   |                 |         |        |               |
| each         |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Kitchen      |   |                 |         |        |               |
| \$\_\_\_\_   |   |                 |         |        |               |
| \_\_\_\_\_\_ |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Extra        |   |                 |         |        |               |
| dirty - \$15 |   |                 |         |        |               |
| per hour for |   |                 |         |        |               |
| every hour   |   |                 |         |        |               |
| over 3 hours |   |                 |         |        |               |
+--------------+---+-----------------+---------+--------+---------------+
| Required     |   |                 |         |        |               |
| repairs and  |   |                 |         |        |               |
| replacement  |   |                 |         |        |               |
| for damage   |   |                 |         |        |               |
| to the unit  |   |                 |         |        |               |
| will be      |   |                 |         |        |               |
| charged at   |   |                 |         |        |               |
| cost plus    |   |                 |         |        |               |
| \$15 per     |   |                 |         |        |               |
| hour.        |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Upon         |   |                 |         |        |               |
| vacating     |   |                 |         |        |               |
| your         |   |                 |         |        |               |
| apartment,   |   |                 |         |        |               |
| please       |   |                 |         |        |               |
| return all   |   |                 |         |        |               |
| keys to the  |   |                 |         |        |               |
| office.      |   |                 |         |        |               |
| (There will  |   |                 |         |        |               |
| be a         |   |                 |         |        |               |
| \$\_\_\_\_   |   |                 |         |        |               |
| \_\_\_\_\_\_ |   |                 |         |        |               |
| per key      |   |                 |         |        |               |
| charge for   |   |                 |         |        |               |
| all keys not |   |                 |         |        |               |
| returned, or |   |                 |         |        |               |
| \$\_\_\_\_   |   |                 |         |        |               |
| \_\_\_\_\_\_ |   |                 |         |        |               |
| if the lock  |   |                 |         |        |               |
| must be      |   |                 |         |        |               |
| changed when |   |                 |         |        |               |
| keys are not |   |                 |         |        |               |
| returned).   |   |                 |         |        |               |
| According to |   |                 |         |        |               |
| our records, |   |                 |         |        |               |
| you are      |   |                 |         |        |               |
| scheduled    |   |                 |         |        |               |
| for move-out |   |                 |         |        |               |
| on           |   |                 |         |        |               |
| \_\          |   |                 |         |        |               |
| _\_\_\_\_\_\ |   |                 |         |        |               |
| _\_\_(Date), |   |                 |         |        |               |
| with a       |   |                 |         |        |               |
| move-out     |   |                 |         |        |               |
| inspection   |   |                 |         |        |               |
| scheduled    |   |                 |         |        |               |
| for          |   |                 |         |        |               |
| \_\_\_\_     |   |                 |         |        |               |
| \_\_\_\_\_\_ |   |                 |         |        |               |
| (Time) that  |   |                 |         |        |               |
| day. (Please |   |                 |         |        |               |
| note that    |   |                 |         |        |               |
| move-out     |   |                 |         |        |               |
| inspections  |   |                 |         |        |               |
| can be       |   |                 |         |        |               |
| scheduled    |   |                 |         |        |               |
| during       |   |                 |         |        |               |
| office hours |   |                 |         |        |               |
| only.)       |   |                 |         |        |               |
|              |   |                 |         |        |               |
| After the    |   |                 |         |        |               |
| move-out     |   |                 |         |        |               |
| inspection,  |   |                 |         |        |               |
| any items    |   |                 |         |        |               |
| that must be |   |                 |         |        |               |
| re-cleaned,  |   |                 |         |        |               |
| repaired or  |   |                 |         |        |               |
| replaced     |   |                 |         |        |               |
| will be      |   |                 |         |        |               |
| deducted     |   |                 |         |        |               |
| from your    |   |                 |         |        |               |
| Security     |   |                 |         |        |               |
| Deposit, as  |   |                 |         |        |               |
| well as any  |   |                 |         |        |               |
| balances     |   |                 |         |        |               |
| that may be  |   |                 |         |        |               |
| due for      |   |                 |         |        |               |
| rental       |   |                 |         |        |               |
| charges      |   |                 |         |        |               |
| unpaid.      |   |                 |         |        |               |
|              |   |                 |         |        |               |
| We will make |   |                 |         |        |               |
| every effort |   |                 |         |        |               |
| to           |   |                 |         |        |               |
| accommodate  |   |                 |         |        |               |
| your         |   |                 |         |        |               |
| schedule in  |   |                 |         |        |               |
| determining  |   |                 |         |        |               |
| a move-out   |   |                 |         |        |               |
| inspection.  |   |                 |         |        |               |
| Failure to   |   |                 |         |        |               |
| attend the   |   |                 |         |        |               |
| move-out     |   |                 |         |        |               |
| inspection   |   |                 |         |        |               |
| will cause   |   |                 |         |        |               |
| you to lose  |   |                 |         |        |               |
| the right to |   |                 |         |        |               |
| contest any  |   |                 |         |        |               |
| charges      |   |                 |         |        |               |
| contained in |   |                 |         |        |               |
| the move-out |   |                 |         |        |               |
| report.      |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Should you   |   |                 |         |        |               |
| have any     |   |                 |         |        |               |
| questions    |   |                 |         |        |               |
| concerning   |   |                 |         |        |               |
| the above,   |   |                 |         |        |               |
| please do    |   |                 |         |        |               |
| not hesitate |   |                 |         |        |               |
| to call the  |   |                 |         |        |               |
| office.      |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Sincerely,   |   |                 |         |        |               |
|              |   |                 |         |        |               |
| Housing      |   |                 |         |        |               |
| Manager      |   |                 |         |        |               |
+--------------+---+-----------------+---------+--------+---------------+

  ---------------------------------------------------------------------------------------------
  **Exhibit 7.4                                                               
  Pre-Move Out                                                                
  Inspection**                                                                
  ----------------- ------ --- --- ------- -------------- -- ------- -------- -----------------
                                                                              

  Resident Name:                                                              

  Property:                                                  Date:            

  Prepared By:                                                                

  Unit No.                         Size:                             Style:   

                                                                              

  Carpeting                                                                   

  Vinyl                                                                       

  Tile                                                                        

  Windows                                                                     

  Blinds                                                                      

  Doors                                                                       

  Paint/walls                                                                 

  Countertops                                                                 

  Appliances                                                                  

  Heaters/AC                                                                  

  Tubs/sinks                                                                  

  Other/Amenities                                                             

  Comments                                                                    
  ---------------------------------------------------------------------------------------------

+-----------------------------------------------------------------------+
| **Exhibit 7.5 Vacant Unit Turnover Checklist**                        |
+=======================================================================+
| -   Remove all trash, litter and abandoned property from the          |
|     apartment                                                         |
|                                                                       |
| -   Change locks on doors                                             |
|                                                                       |
| -   Check for and repair any water leaks -- kitchen and bathroom(s)   |
|                                                                       |
| -   Remove bi-fold doors                                              |
|                                                                       |
| -   Remove interior doors                                             |
|                                                                       |
| -   Remove switch and plug plates                                     |
|                                                                       |
| -   Remove curtain rods and shades/blinds                             |
|                                                                       |
| -   Remove globes form light fixtures                                 |
|                                                                       |
| -   Remove exhaust fans and covers -- bathroom(s) and kitchen         |
|                                                                       |
| -   Remove all chrome accessories from bathroom                       |
|                                                                       |
| -   Remove heating system covers                                      |
|                                                                       |
| -   Remove smoke detector covers                                      |
|                                                                       |
| -   Remove nails, screws, etc. from walls                             |
|                                                                       |
| -   Wash walls as needed                                              |
|                                                                       |
| -   Clean tops of doors and window trim                               |
|                                                                       |
| -   Clean tops of kitchen cabinets                                    |
|                                                                       |
| -   Patch all holes and damaged areas in walls as needed              |
|                                                                       |
| -   KILZ or prime all stains in ceiling and walls as needed           |
|                                                                       |
| -   Check and repair all plumbing as needed                           |
|                                                                       |
| -   Check and repair all electrical as needed                         |
|                                                                       |
| -   Repair structural damage to doors, etc., inside and outside of    |
|     apartment                                                         |
|                                                                       |
| -   Sand all walls to remove high spots and flaws                     |
|                                                                       |
| -   Straighten all metal doors and heat covers                        |
|                                                                       |
| -   Paint ceilings as needed                                          |
|                                                                       |
| -   Paint walls as needed                                             |
|                                                                       |
| -   Paint closets, shelving, bi-fold doors, heater covers, etc., (2   |
|     coats if necessary)                                               |
|                                                                       |
| -   Clean, check and repair kitchen cabinets, handles, doors, hinges, |
|     shelves as needed                                                 |
|                                                                       |
| -   Stain all nicks, scratches and gouges in doors, door frames,      |
|     windows and cabinets                                              |
|                                                                       |
| -   Clean kitchen sink and fixtures                                   |
|                                                                       |
| -   Clean bathroom sink and fixtures                                  |
|                                                                       |
| -   Clean and re-install all bathroom chrome accessories              |
|                                                                       |
| -   Re-caulk tub, sink and kitchen countertop                         |
|                                                                       |
| -   Check carpeting -- re-tack if needed -- inspect for cleaning or   |
|     replacement                                                       |
|                                                                       |
| -   Check kitchen linoleum -- clean and repair or replace as needed   |
|                                                                       |
| -   Check bathroom linoleum -- clean and repair or replace as needed  |
|                                                                       |
| -   Replace all missing light bulbs                                   |
|                                                                       |
| -   Clean and replace damaged light globes                            |
|                                                                       |
| -   Check and clean smoke alarm covers -- replace battery -- replace  |
|     cover as needed                                                   |
|                                                                       |
| -   Clean and repair or replace kitchen appliances as needed          |
|                                                                       |
| -   Clean and re-install light switch plates and plug plates          |
|                                                                       |
| -   Clean, repair or replace window shades/rods/blinds                |
|                                                                       |
| -   Clean, repair or replace exhaust fans and covers                  |
|                                                                       |
| -   Clean, repair or replace windows and screens                      |
|                                                                       |
| -   Check, repair or replace window and door weather stripping        |
|                                                                       |
| -   Re-install interior doors                                         |
|                                                                       |
| -   Re-install metal or wood bi-fold doors -- check tracks, pins and  |
|     slides, clean as needed                                           |
|                                                                       |
| -   Replace heating system covers                                     |
|                                                                       |
| -   Clean apartment thoroughly                                        |
|                                                                       |
| -   Remove any paint spills, brush marks, etc., from trim and base    |
|                                                                       |
| -   Clean, repair or replace all base covers                          |
|                                                                       |
| -   Clean or replace carpeting as needed                              |
|                                                                       |
| -   Install all door stops                                            |
|                                                                       |
| -   Inspect apartment and touch up as needed                          |
|                                                                       |
| -   Re-inspect apartment                                              |
+-----------------------------------------------------------------------+

  ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
  **Exhibit                                                                                                                                                                  
  7.6 Vacant                                                                                                                                                                 
  Unit                                                                                                                                                                       
  Tracking                                                                                                                                                                   
  Sheet**                                                                                                                                                                    
  ----------- ----------- ------------ ----------- ----------- ------------ ---------- ---------- ---------- -------------- ------------- ------------ ---------- ---------- ------
  Unit        Date        Initial      Supplies    Move-Out    Date of      Trash      Turnover   Painting   Carpet         Other         Other        Final      Ready Date Days
              Resident    Inspection   Ordered and Date        Move-Out     Removal/   Maint. and            Cleaning or    Contracted    Contracted   Cleaning              to
              Gave Notice of Unit      Vendors                 Inspection   Hauling    Prep Work             Replace-ment   Work -        Work - Date                        Turn
                                       Scheduled                                                                            Description                                      Unit

  A1          1/10/2002   1/14/2002    1/15/2002   1/31/2002   1/31/2002    2/1/2002   2/1/2002   2/4/2002   2/5/2002       Window        2/6/2002     2/6/2002   2/7/2002   7
                                                                                                                            Replacement                                      

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             

                                                                                                                                                                             
  ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

<table>
<colgroup>
<col style="width: 11%" />
<col style="width: 8%" />
<col style="width: 4%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 0%" />
<col style="width: 19%" />
<col style="width: 4%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 19%" />
<col style="width: 4%" />
<col style="width: 1%" />
<col style="width: 6%" />
</colgroup>
<thead>
<tr class="header">
<th colspan="14"><strong>Exhibit 7.7 Completed Make Ready
Form</strong></th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td>Apt. #</td>
<td colspan="4"><strong>Date:</strong> <strong>/</strong>
<strong>/</strong></td>
<td colspan="9">Maintenance Associate</td>
</tr>
<tr class="even">
<td colspan="14"></td>
</tr>
<tr class="odd">
<td colspan="14"><p>Check boxes for completed or replaced items. File
completed and approved checklist in unit maintenance file.</p>
<p>Notify office of Maintenance Supervisor of any vendor work needed,
such as: carpet, vinyl, counter top repairs, etc.</p>
<p>*Item should be checked closely, caulking may need replacement; **If
caulking is needed, remove all caulking first.</p></td>
</tr>
<tr class="even">
<td colspan="14"></td>
</tr>
<tr class="odd">
<td colspan="2">Approach</td>
<td>O.K.</td>
<td>Replace</td>
<td rowspan="51"></td>
<td colspan="2"><strong>Kitchen Continued</strong></td>
<td>O.K.</td>
<td>Replace</td>
<td rowspan="51"></td>
<td><strong>Hallways Continued</strong></td>
<td>O.K.</td>
<td colspan="2">Replace</td>
</tr>
<tr class="even">
<td colspan="2">Check Exterior Light Fixture</td>
<td></td>
<td></td>
<td colspan="2">Check Hoses</td>
<td></td>
<td></td>
<td>Check Outlets</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Hallways</td>
<td></td>
<td></td>
<td colspan="2">Check Dryer</td>
<td></td>
<td></td>
<td>Check Light Fixtures</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Threshold</td>
<td></td>
<td></td>
<td colspan="2">Check Dryer vent</td>
<td></td>
<td></td>
<td>Bedroom</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Sidewalks</td>
<td></td>
<td></td>
<td colspan="2">Check Shelving</td>
<td></td>
<td></td>
<td>Check Ceiling Fan</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Exterior Front Door*</td>
<td></td>
<td></td>
<td colspan="2">Check Countertops*</td>
<td></td>
<td></td>
<td>Check Light Fixtures</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Stairs</td>
<td></td>
<td></td>
<td colspan="2">Check Cabinets</td>
<td></td>
<td></td>
<td>Check Switches</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2"><strong>Interior Entry</strong></td>
<td></td>
<td></td>
<td colspan="2">Check Sink</td>
<td></td>
<td></td>
<td>Check Outlets</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Switches</td>
<td></td>
<td></td>
<td colspan="2">Check Faucets</td>
<td></td>
<td></td>
<td>Check Walls and Ceilings</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Light Fixtures</td>
<td></td>
<td></td>
<td colspan="2">Check Flooring</td>
<td></td>
<td></td>
<td>Check Carpet</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Inside Front Door</td>
<td></td>
<td></td>
<td colspan="2">Check Walls and Ceilings</td>
<td></td>
<td></td>
<td>Check Interior Doors</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Interior Doors</td>
<td></td>
<td></td>
<td colspan="2">Check Interior Doors</td>
<td></td>
<td></td>
<td>Check Doorstops</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Windows*</td>
<td></td>
<td></td>
<td colspan="2">Check Windows*</td>
<td></td>
<td></td>
<td>Check Windows*</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Blinds</td>
<td></td>
<td></td>
<td colspan="2">Check Blinds</td>
<td></td>
<td></td>
<td>Check Sliding Doors*</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Doorsteps</td>
<td></td>
<td></td>
<td colspan="2">Check GFCIs</td>
<td></td>
<td></td>
<td>Check Blinds</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Walls and Ceilings</td>
<td></td>
<td></td>
<td colspan="2">Check Switches</td>
<td></td>
<td></td>
<td>Closets</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Flooring</td>
<td></td>
<td></td>
<td colspan="2">Check Outlets</td>
<td></td>
<td></td>
<td>Check Shelving</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Carpet</td>
<td></td>
<td></td>
<td colspan="2">Check Light Fixtures</td>
<td></td>
<td></td>
<td>Check Walls and Ceilings</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Living Room</td>
<td></td>
<td></td>
<td colspan="2">Bathrooms</td>
<td></td>
<td></td>
<td>Check Light Fixtures</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Ceiling Fan</td>
<td></td>
<td></td>
<td colspan="2">Check Sinks**</td>
<td></td>
<td></td>
<td>Check Switches</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Light Fixtures</td>
<td></td>
<td></td>
<td colspan="2">Check Faucets</td>
<td></td>
<td></td>
<td>Check Pull Cords/Chains</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Outlets</td>
<td></td>
<td></td>
<td colspan="2">Check Pop-up</td>
<td></td>
<td></td>
<td>Check Attic Access Panels</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Switches</td>
<td></td>
<td></td>
<td colspan="2">Check Bathtub/Shower**</td>
<td></td>
<td></td>
<td>HVAC</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Interior Doors</td>
<td></td>
<td></td>
<td colspan="2">Check Bathtub/Shower Faucets</td>
<td></td>
<td></td>
<td>Check Operation</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Walls and Ceilings</td>
<td></td>
<td></td>
<td colspan="2">Check Showerheads</td>
<td></td>
<td></td>
<td>Check Air Circulation</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Flooring</td>
<td></td>
<td></td>
<td colspan="2">Check Toilets*</td>
<td></td>
<td></td>
<td>Check Thermostats</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Carpet</td>
<td></td>
<td></td>
<td colspan="2">Check Countertops*</td>
<td></td>
<td></td>
<td>Check/Clean Evaporator</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Windows*</td>
<td></td>
<td></td>
<td colspan="2">Check Cabinets</td>
<td></td>
<td></td>
<td>Check Condenser Pan</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Sliding Doors</td>
<td></td>
<td></td>
<td colspan="2">Check Machine Cabinets</td>
<td></td>
<td></td>
<td>Check/Clean Condenser Coil</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Blinds</td>
<td></td>
<td></td>
<td colspan="2">Check Shelving</td>
<td></td>
<td></td>
<td>Check Condenser Fan Motor</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Doorstops</td>
<td></td>
<td></td>
<td colspan="2">Check Towel Bars</td>
<td></td>
<td></td>
<td>Check Furnace</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check/Paint Fireplace</td>
<td></td>
<td></td>
<td colspan="2">Check Paper Holders</td>
<td></td>
<td></td>
<td>Check/Clean Baseboards</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Patio/Balcony</td>
<td></td>
<td></td>
<td colspan="2">Check Flooring</td>
<td></td>
<td></td>
<td>Check/Clean Wall Heaters</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Exterior Doors*</td>
<td></td>
<td></td>
<td colspan="2">Check Walls and Ceilings</td>
<td></td>
<td></td>
<td>Check/Clean All Vents</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Light Fixtures</td>
<td></td>
<td></td>
<td colspan="2">Check Interior Doors</td>
<td></td>
<td></td>
<td>Check All Filters</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Deck Surface</td>
<td></td>
<td></td>
<td colspan="2">Check Doorstops</td>
<td></td>
<td></td>
<td>Safety/Security</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Railings</td>
<td></td>
<td></td>
<td colspan="2">Check Windows*</td>
<td></td>
<td></td>
<td>Check Peephole 160 degrees</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Water Heater</td>
<td></td>
<td></td>
<td colspan="2">Check Water Heater</td>
<td></td>
<td></td>
<td>Check Passage Set</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Outlets</td>
<td></td>
<td></td>
<td colspan="2">Check Blinds</td>
<td></td>
<td></td>
<td>Check Strike Plate (3” screws)</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Switches</td>
<td></td>
<td></td>
<td colspan="2">Check GFCIs</td>
<td></td>
<td></td>
<td>Check Window Latches</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Exterior Paint</td>
<td></td>
<td></td>
<td colspan="2">Check Switches</td>
<td></td>
<td></td>
<td>Check Sliding Door Latch</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Kitchen/Appliances</td>
<td></td>
<td></td>
<td colspan="2">Check Outlets</td>
<td></td>
<td></td>
<td>Check Sliding Door Pin</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Refrigerator</td>
<td></td>
<td></td>
<td colspan="2">Check Light Fixtures</td>
<td></td>
<td></td>
<td>Check Smoke Detectors</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Icemaker</td>
<td></td>
<td></td>
<td colspan="2">Hallways</td>
<td></td>
<td></td>
<td>Check Fire Extinguisher</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Dishwasher</td>
<td></td>
<td></td>
<td colspan="2">Check Walls and Ceilings</td>
<td></td>
<td></td>
<td>Change /Re-key Locks</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Disposal &amp; Air Gap</td>
<td></td>
<td></td>
<td colspan="2">Check Interior Doors</td>
<td></td>
<td></td>
<td>Before Leaving Apt.</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Range Top</td>
<td></td>
<td></td>
<td colspan="2">Check Doorstops</td>
<td></td>
<td></td>
<td>Remove All Trash</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Oven</td>
<td></td>
<td></td>
<td colspan="2">Check Windows*</td>
<td></td>
<td></td>
<td>Turn Off AC and Lights</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Microwave</td>
<td></td>
<td></td>
<td colspan="2">Check Blinds</td>
<td></td>
<td></td>
<td>Close Drapes/Blinds</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="2">Check Vent Hood</td>
<td></td>
<td></td>
<td colspan="2">Check Carpet/Flooring</td>
<td></td>
<td></td>
<td>Lock Windows and Doors</td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="2">Check Washing Machine</td>
<td></td>
<td></td>
<td colspan="2">Check Switches</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td colspan="14"><strong>Comments:</strong></td>
</tr>
<tr class="odd">
<td colspan="14"></td>
</tr>
<tr class="even">
<td colspan="14">Date</td>
</tr>
<tr class="odd">
<td colspan="6"></td>
<td colspan="5">Maintenance Supervisor must inspect, make ready,
safety/lock/key items and initial here:</td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td colspan="6"></td>
<td colspan="5">Housing Manager must inspect apartment and initial
here:</td>
<td colspan="2"></td>
<td></td>
</tr>
</tbody>
</table>

+-----------------------------------------------------------------------+
| **List of Exhibits for Chapter 8**                                    |
+-----------------------------------------------------------------------+
| Exhibit 8.1 -- Maintenance Skills Assessment Test for Qualifications  |
|                                                                       |
| Exhibit 8.2 -- Inventory Sheet for Tools and Equipment                |
|                                                                       |
| Exhibit 8.3 -- Appliance Control Log                                  |
+-----------------------------------------------------------------------+

**MAINTENANCE SKILLS ASSESSMENT**

**TEST QUESTIONS**

**DO NOT WRITE ON QUESTION SHEET.** Record all responses to questions on
the appropriate answer sheet. Read each question carefully and choose
the best answer. Some questions may appear to have more than one answer.

**GENERAL:**

1.  What type of drywall sheeting is best suited for use in interior,
    high moisture areas?

    a.  Bulldog wet board

    b.  Brown board

    c.  Green board

    d.  Primer grade yellow board

2.  Which of the following fasteners is not commonly used in drywall?

    a.  Toggle bolt

    b.  Molly bolt

    c.  Spiral masonry nail

    d.  Bulldog hanger

3.  In regards to door locks -- what is the difference between master
    pins and driver pins?

    a.  No difference

    b.  Master pins are a different color

    c.  Master pins are typically smaller

    d.  Master pins are oblong shaped

4.  When is the best time to change a lock on a vacant apartment

    a.  As soon as the resident moves out

    b.  After the apartment is market ready

    c.  Just before new resident moves in

    d.  Only when instructed to do so by manager

5.  What is the value of a preventative maintenance program?

    a.  Overall maintenance cost are minimized

    b.  Decreased in maintenance man hours

    c.  Increased efficiency and life of equipment

    d.  All of the above

6.  Which of the following items would not be found on a metal entry
    door?

    a.  Self closing hinges

    b.  Strike plate

    c.  Threshold

    d.  Ballast

7.  Which of the following items would not be used to repair a wooden
    door?

    a.  Drywall compound

    b.  Plastic wood

    c.  Rubbing compound

    d.  Carpenters glue

8.  If a resident asked you about transferring into another apartment in
    the community, what would you do?

    a.  tell the resident you do not know anything about transferring

    b.  politely refer the resident to the leasing agent in the
        information center

    c.  tell the resident that he/she will have to find someone else to
        rent their present apartment before a transfer will be
        considered

    d.  tell the resident that you will check into it and get back to
        the resident with the answer

9.  You witness a crime in progress on the property, what steps should
    you take?

    a.  notify the policy department immediately

    b.  get one or two more maintenance associates and catch the
        criminal, then call the police

    c.  get a good description, if possible, and immediately call the
        police department but make no attempt to stop the crime yourself

    d.  make a citizens arrest and read the criminal his rights

10. A resident has fallen down and injured his back and cannot get up,
    what should you do?

    a.  pick up the resident and take him to the hospital

    b.  ask the resident to let you look at his back

    c.  keep the resident calm but do not try to move him. Inform him
        that you are going to get help

    d.  see if the resident can sit up

11. Which paint brush would be best suited for applying flat latex paint
    according to manufactures recommendations?

    a.  hair bristle brush

    b.  nylon bristle brush

    c.  foam brush pad

    d.  doesn't matter all are good brushes

12. When entering a unit to be painted, what are the first steps to be
    taken in preparation for the work?

    a.  set up your tools, drop cloths, and materials; start filling all
        holes and cracks

    b.  look the unit over and start scraping and filling all holes

    c.  scrap and fill all holes and cracks and apply primer coat to all
        rooms

    d.  paint doors and trim, patch holes and cracks, then paint

13. What should you do before painting over dark water stains on walls
    and ceiling that have dried?

    a.  you should paint the entire room, because if you don't, the new
        paint will not match

    b.  sand the stained areas and then paint the same color

    c.  apply a thin coat of sheet rock to hide the stain and then paint

    d.  be sure the water leak has stopped, prime or seal the stained
        areas, allow to dry before applying the finish coat. If
        necessary paint the entire surface.

14. Which of the following could be the cause of insulted glass fogging
    on the inside?

    a.  abnormal uv rays

    b.  high humidity

    c.  bad seal

    d.  stuck balance

15. If a water main on the property breaks what should you do?

    a.  Turn off the water at the meter in which the water main
        supplies, check to see if the water stops running, if the water
        stops running call a plumber, if it doesn't stop running call
        the water company

    b.  Turn the water off at the utility main and call the water
        department

    c.  With the water still on see if you can dig up the water main to
        see why it is leaking

    d.  Turn off the water and dig up the water main to find the leak,
        once you find the cause of the leak call the water company

16. Caulking can be used to make small repairs in vinyl floors.

    a.  true

    b.  false

**ELECTRICAL:**

17. There are two kinds of electrical current. They are?

    a.  Direct current charge and current flow

    b.  Light current and electrical current

    c.  Direct current and alternating current

    d.  Plug in current and battery current

18. Which of the flowing types of light bulbs consumes the least amount
    of energy?

    a.  60 watt incandescent

    b.  150 watt par flood

    c.  14 watt florescent

    d.  150 watt mercury vapor

19. Which of the flowing tools is most often used to check continuity of
    a circuit?

    a.  Ammeter

    b.  Gyro meter

    c.  Ohmmeter

    d.  Voltmeter

20. What type of outlet is code required to be installed in areas where
    water could create a shock hazard

    a.  DMV

    b.  3 prong grounded

    c.  duplex

21. A ballast would most likely be used with which of the following type
    bulbs?

    a.  Incandescent

    b.  Candelabra

    c.  Par flood

    d.  Florescent

22. Which of the following devices could be used to turn lights on the
    and off on the exterior of buildings?

    a.  photoelectric control

    b.  six hour clock timer

    c.  digital wattstat control

    d.  analog photosynter

23. What is the purpose of a circuit breaker?

    a.  to protect from being shocked

    b.  to protect the wire from being over amped

    c.  to turn off high voltage pumps (swimming pool. boiler, ea.) d.
        all of the above

24. Which of the following wire sizes would carry the most load?

    a.  18 AWG

    b.  16 AWG

    c.  8 AWG

    d.  lO AWG

25. In a 120 V three wire system, which of the following wires is
    usually hot?

    a.  Red

    b.  White

    c.  Black

    d.  green

26. Which of the following switches won1d be used to control a single
    fixture from two locations?

    a.  two way toggle

    b.  three way toggle

    c.  four way toggle

    d.  bi-way toggle

27. What does the international electrical symbol E stand for?

    a.  Watts

    b.  Ohms

    c.  Volts

    d.  amps

28. A circuit of 120 v has a resistance of 20 ohms. What would be the
    current flow (amps) of this ciIwit?

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a.  12 amps

b.  16 amps

c.  8 amps

d.  6 amps

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29. An exterior lighting circuit of 120 v bas 10, 60 watt light bulbs.
    What would be the current flow (amps) of this circuit?

    a.  8 amps

    b.  6 amps

    c.  5 amps

    d.  3 amps

30. What does the international electrical symbol I stand for?

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```
a.  watts

b.  ohms

c.  volts

d.  amps

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```
31. The flow of electrical energy is cal1ed:

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a.  amperage

b.  current

c.  voltage

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32. The rating for other than individual branch circuits sha1l be?

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a.  15 or 20 amps

b.  30 or 40 amps

c.  both a and b

d.  none of the above

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33. Fuses and circuit breaker sha1l be permitted to be connected in
    parallel.

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a.  when factory assembled

b.  when factory assembled in parallel

c.  when listed as a unit

d.  both b and c

e.  none of the above

    34. In a completed installation each outlet box sha1l be provided
        with a cover unless covered by\_\_\_\_\_\_?

        a.  fixture canopy

        b.  lamp holder

        c.  receptacle

        d.  an of the above

            35. Incandescent fixtures with partially enclosed lamps,
                installed in clothes closets shall \_ permitted as
                follows.

                a.  surface mounted with a minimum clearance of 12
                    inches

                b.  surface mounted with a minimum clearance of 6 inches

                c.  recessed with the proper clearance

                d.  not permitted

            36. Outlet boxes shall not be used as the sole support for
                ceiling -suspended (paddle) fans.

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a.  true

b.  false

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```
37. A fixture that weighs more than - or exceeds - in any dimension
    shall be supported by the screw shell of a lamp holder.

    a.  8 lbs., 16 inches

    b.  16 lbs., 8 inches

    c.  6 lbs, 16 inches

    d.  8 lbs , 18 inches

38. Which of the following is a live part?

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```
a.  terminals

b.  buses or electric conductors

c.  components that are uninsulated or exposed and are a shock hazard

d.  all *of* the above

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```
39. The minimum head room of working space about service equipment,
    switchboards, panel boards, or motor control centers shall be
    \_\_\_\_, not less than the height of the equipment.

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```
a.  30 inches

b.  6.5 feet

c.  35 inches

d.  6 feet

    40. To be considered for approval, [continuing]{.underline}
        education courses must consist of not less than \_\_\_of
        instruction and be open to monitoring by the department and/or
        the electrical board at no charge.

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```
a.  4 hrs.

b.  61hrs.

c.  8 hrs.

d.  10 hrs.

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```
41. What should you check if an electrical outlet is not working?

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a.  breaker

b.  outlet, if breaker is ok

c.  1st out1et on the line

d.  all of the above

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```
42. If a fluorescent light is not working, what should you check?

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a.  Bulbs

b.  Power

c.  starter/ballast

d.  any of the above

    43. It is ok to touch the glass on a halogen element with your
        fingers.

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a.  true

b.  false

    44. Which of the following is a good sign that a photocell is
        faulty?

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a.  when the lights remain on/off all the time

b.  when the lights flicker

c.  when the lights are on during the day and off at night

d.  all of the above

    45. When changing a submerged pool light you should?

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```
a.  Shut off breaker, drain pool below the light and change the bulb

b.  turn off chlorinator

c.  Put on a swim suit and dive in

d.  turn off breaker, raise light from under water to pool deck then
    change bulb

**[PLUMBING:]{.underline}**

45. When should you change a flapper valve on a toilet?

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```
a.  if it is discolored and the edges are curled

b.  if you hear water leaking from the tank to the bowl

c.  when doing maintenance on a market ready apartment

d.  all of the above

    45. Which of the following tools would not be used to unstop a
        toilet?

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a.  force cup */* plunger

b.  auger

c.  seat wrench

d.  snake

    45. Which of the following items would not be found on a typical
        toilet?

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```
a.  ballcock.

b.  flapper

c.  closet boh

d.  sillcock

    45. When should drain acid be used to unstop a toilet?

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```
a.  as a last resort if nothing else works

b.  pour half a cup in the bowl before using a plunger

c.  never use in a toilet under any circumstances

d.  depends on type of toilet

    45. What is the primary purpose of a trap on a drain pipe?

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```
a.  to prevent large items from entering the waste line

b.  to provide access to the waste line

c.  to prevent sewer gas from escaping into the unit

d.  to provide easy installation of drain parts

    45. Which of the following toots is used to work on hard to reach
        water supply pipes and faucets behind sink and lavatories?

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```
a.  strap wrench

b.  fixed spud wrench

c.  pipe wrench

d.  basin wrench

    45. Of the following types of rigid copper pipe, which is the one
        most often used (code permitting) for above ground residenria1
        plumbing with soldered joints? .

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```
a.  Type K

b.  Type M

c.  Type L

d.  Type J

    45. What is the standard size pipe on a kitchen sink drain?

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```
a.  1\"

b.  1 ¼ \"

c.  1 ½ \"

d.  1 ¾ \"

    45. What is the main purpose of the T & P valve on a water beater?

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```
a.  maintain constant gas pressure to the burner

b.  keep heated water from backing up into the cold water supply system

c.  to provide protection against explosion

d.  to turn off the gas/electric supply to the burner/element in the
    even the temperature in the tank exceeds manufacturers recommended
    level

    45. A water heater makes a thumping noise while heating the water,
        what could be the problem?

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```
a.  not completely full of water

b.  too much water pressure

c.  lime build up

d.  they all make this kind of noise

    45. A quick way to stop a pipe leak is to use a pipe clamp.

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```
a.  true

b.  false

c.  only on a steel or copper pipe

d.  never use a pipe clamp

    45. If a toilet leaks from the bottom, you should.

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```
a.  caulk around the base

b.  replace the wax seal

c.  call a plumber

d.  tighten the bolts

    45. If the water faucet chatters, what is it caused by?

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a.  faucet not secure

b.  all cheap faucets chatter

c.  air in system or loose washer

d.  water lines in the wall are under sized

    45. A water hose that is connected to a faucet and is submerged in a
        pool is considered as what?

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a.  a time saver

b.  a cross connection

c.  a hydro gap connection

d.  a siphon stop

    60. What is the purpose for using flux on copper pipe when
        soldering?

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```
a.  it makes the solder stick to the pipe.

b.  it lowers the melting point *of* solder

c.  it prevents oxidation from forming in the joint

d.  it\'s not necessary

**[APPLIANCE REPAIR:]{.underline}**

60. Which of the following refrigerants is used in refrigerators?

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a.  R-22

b.  R-123

c.  R-12

d.  R-502

    60. What is the desired temperature for the freezer compartment in a
        refrigerator?

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a.  10-32 degrees

b.  10-15 degrees

c.  5-15 degrees

d.  0-8 degrees

    60. What is the desired temperature for the fresh food compartment
        in a refrigerator?

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a.  28-32 degrees

b.  38-42 degrees

c.  45-48degrees

d.  0-12 degrees

    60. When referring to a refrigerator as frost free-it means:

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```
a.  moisture is not present to create frost

b.  a timed beating element melts frost

c.  frost is never present

d.  mullion heater keeps frost from forming

    60. Which of tile following is an indication that tile door gaskets
        on a refrigerator are \"leaking\"?

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a.  condensation on outside of refrigerator

b.  food spoiling

c.  excessive ice build-up

d.  all of the above

    60. Which of the following could cause abnormally high temperatures
        in the freezer section of the refrigerator?

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a.  defective defrost thermostat

b.  defective defrost limit

c.  defective icemaker

d.  all of the above

    60. What is the most common use of a frost-free refrigerator
        failure?

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a.  old and worn out

b.  not level

c.  dirty condenser or bad defrost timer

d.  residents overload the refrigerator with food

    60. If an oven dots not beat up to tile required temperature
        setting, what could be the cause?

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a.  bad door gasket

b.  bad thermostat

c.  loose electrical connection

d.  all of the above

    60. What line voltage is necessary for tile proper operation of a
        gas range?

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```
a.  24Ov

b.  12v

c.  24v

d.  none of the above

    60. What would you check first if a garbage disposal motor did not
        run but the flywheel turned freely?

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```
a.  wall switch

b.  breaker

c.  reset button

d.  none of the above

    60. Hot water should be used to flush or rinse a garbage disposal?

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```
a.  always

b.  never

c.  only with vegetables

d.  only with \"fatty\" waste

    60. Which of the following should you check first if a dishwasher
        does not dry the dishes properly?

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```
a.  water valve

b.  drain solenoid

c.  ca1rod heater

d.  energy saver switch

    60. Which of the following temperature ranges is desirable for the
        best operation of a dishwasher?

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a.  115-120 degrees

b.  95-115 degrees

c.  120-140 degrees

d.  105-110 degrees

    60. Which of the following would be the probable cause of a
        dishwasher overflowing?

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a.  defective timer

b.  defective pump

c.  defective float switch

d.  defective water solenoid

    60. If the dishwasher will not drain, what could be the problem?

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a.  bad pump solenoid

b.  gate arm on pump closed.

c.  drain hose clogged

d.  all of the above

    60. If a dryer makes a loud noise, what should you do?

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a.  clean plastic drum bearing, if worn replace

b.  take off the front of the dryer, vacuum and clean it out

c.  check the drum guides

d.  all of the above

    60. If a dishwasher is not getting enough water, what should you
        check?

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a.  screen at the connection

b.  valve turned on

c.  timer

d.  all of the above

e.  both a and b

    60. When replacing a hot water tank you should?

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a.  shut oft power

b.  replace PT valve

c.  purge air from new tank

d.  all of the above

    60. What is the highest temperature a hot water should be set at?

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```
a.  100 degrees

b.  110 degrees

c.  120 degrees

d.  130 degrees

    80. If a refrigerator is running noisy, what should yon check first?

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```
a.  drain pan

b.  condenser fan and motor

c.  evaporator fan

d.  none of the above

    81. Which of the following best describes how to check: an element
        on a hot water tank?

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a.  disconnect power, meter across the terminals. reading of 0 ohms
    means it is bad

b.  with the power on, meter across the terminals. reading of 0 ohms
    means it is good

c.  remove the element and check it visually

d.  none of the above

**[POOLS/SPAS:]{.underline}**

82. How many gallons of water are in a rectangular shaped pool that is
    20\' x 40\' x 5\'?

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a.  25,000

b.  30.000

c.  35,000

d.  40,000

    83. What is the ideal Ph range for a plaster pool?

        a.  7.0-7.4

        b.  7.4-7.6

        c.  7.6-7.8

        d.  7.4-7.8

            84. What chemical is used to stabilize pool water, which
                slows down the dissipation of chlorine?

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a.  muriatic acid

b.  hydrochloric acid

c.  nitrogenic acid ­

d.  cyanuric acid

    84. At what level of stabilizer is a pool considered \"locked up\"?

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a.  100 ppm

b.  35 ppm

c.  55 ppm

d.  80 ppm

    86. What chemical is used to raise Ph in a pool/spa?

        a.  soda ash

        b.  bicarbonate of soda

        c.  muriatic acid

        d.  calcium chloride

            87. What is the proper level of total alkalinity in a
                pool/spa?

                a.  between 60-85 ppm

                b.  between 70-75 ppm

                c.  between 80-125 ppm

                d.  between 90-140 ppm

                    88. What chemical is used to lower both Ph and total
                        alkalinity in a pool/spa?

                        a.  hydrochloric acid

                        b.  cyanuric acid

                        c.  polymeric acid

                        d.  muriatic acid

                    89. What happens when total alkalinity is to high?

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a.  plaster and metal etching

b.  plaster and pipes scale

c.  filter plugs easily

d.  water line tile discolors

    88. What is the ideal level of chlorine for a pool?

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```
a.  .5 - 1.0 ppm

b.  1.5 - 3.0 ppm

c.  2.0 - 2.8 ppm

d.  2.5 - 3.0 ppm

    88. What is the proper chlorine level to obtain good super
        chlorination?

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```
a.  3.0 Ppm.

b.  7.0ppm

c.  15.0 ppm

d.  25.0 ppm

    92. What is the primary indicator used to determine when filters
        should be backwashed?

        a.  jandy valves

        b.  flow meters

        c.  pressure gauges

        d.  pumps

            93. What device is used to contto1 the flow of water through
                a pool filter?

                a.  jandy valve

                b.  gate valve

                c.  flow valve

                d.  multiport valve

                    94. Turnover rate is the movement of the entire
                        volume of pool water through one complete cycle
                        of the recirculatory system. What is the
                        required turnover rate for public pools?

                        a.  6 times in a 24 hour period

                        b.  4 times in a 24 hour period

                        c.  3 times in a 24 hour period

                        d.  2 times in a 24 hour period

                    95. What is the recommended maximum temperature for
                        spas?

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```
a.  95 degrees

b.  100 degrees

c.  108 degrees

d.  104 degrees

    96. What diameter ball would you use to test the distance between
        bars in a pool fence?

        a.  3\"

        b.  4\"

        c.  5\"

        d.  6\"

            97. When testing a pool gate to see that it is self-closing
                and latching, you should hold the gate open to what
                distance?

                a.  6\" to 12\"

                b.  12\" to 24\"

                c.  24\" to 36\"

                d.  over 36\"

                    98. What three (3) ingredients are critical to pin
                        proper water balance in a pool or spa?

                        a.  PH, chlorine residual, stabilizer

                        b.  PH, total alkalinity, calcium hardness

                        c.  PH, total dissolved solids, chlorine

                        d.  stabilizer, chlorine, total alkalinity

                            99. What is the only way to lower the
                                cyanuric acid level in a pool?

                                a.  add muriatic acid

                                b.  clean the filter

                                c.  drain the pool part way and add
                                    fresh water

                                d.  add calcium cloride

                            100. When checking pool chemicals you should
                                 always check the PH first.

                                 a.  true

                                 b.  false

                                 c.  not enough information

**THANK YOU FOR YOUR TIME**

+------------+-----+-------+----+------+------+----+---------------+
| **Exhibits |     |       |    |      |      |    |               |
| 8.2**      |     |       |    |      |      |    |               |
|            |     |       |    |      |      |    |               |
| *          |     |       |    |      |      |    |               |
| *Inventory |     |       |    |      |      |    |               |
| Control    |     |       |    |      |      |    |               |
| S          |     |       |    |      |      |    |               |
| heet-Tools |     |       |    |      |      |    |               |
| and        |     |       |    |      |      |    |               |
| E          |     |       |    |      |      |    |               |
| quipment** |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
| Property:  |     |       |    |      |      |    |               |
| M          |     |       |    |      |      |    |               |
| aintenance |     |       |    |      |      |    |               |
| Supervisor |     |       |    |      |      |    |               |
|            |     |       |    |      |      |    |               |
| Page       |     |       |    |      |      |    |               |
| \_\_\_\_of |     |       |    |      |      |    |               |
| \_\_\_\_\_ |     |       |    |      |      |    |               |
| Inventory  |     |       |    |      |      |    |               |
| as of:     |     |       |    |      |      |    |               |
| \_\        |     |       |    |      |      |    |               |
| _\_\_\_\_\ |     |       |    |      |      |    |               |
| _\_\_\_\_\ |     |       |    |      |      |    |               |
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| 20         |     |       |    |      |      |    |               |
| \_\_\_\_\_ |     |       |    |      |      |    |               |
| \_\_\_\_\_ |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
| Item       | Qu  | Brand | M  | Ser  | Purc | Co | Items Removed |
| D          | ant | /Make | od | ial# | hase | st | From Listing  |
| escription | ity |       | el |      | Date |    | Require       |
|            |     |       |    |      |      |    | Manager       |
|            |     |       |    |      |      |    | Approval      |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+
|            |     |       |    |      |      |    |               |
+------------+-----+-------+----+------+------+----+---------------+

<table>
<colgroup>
<col style="width: 8%" />
<col style="width: 13%" />
<col style="width: 10%" />
<col style="width: 2%" />
<col style="width: 13%" />
<col style="width: 2%" />
<col style="width: 10%" />
<col style="width: 13%" />
<col style="width: 10%" />
<col style="width: 2%" />
<col style="width: 13%" />
</colgroup>
<thead>
<tr class="header">
<th colspan="11"><strong>Exhibit 8.3 Appliance Control Log</strong></th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td colspan="3">Property Name: _________________________</td>
<td colspan="3">Date: ____/_____/20_____</td>
<td colspan="3">Prepared By: _______________________________</td>
<td colspan="2">Page _____ of _____</td>
</tr>
<tr class="even">
<td colspan="11"></td>
</tr>
<tr class="odd">
<td>Unit #</td>
<td>Furnace Serial # Brand/Model #</td>
<td colspan="2">Water Heater Serial # Brand/Model #</td>
<td>Stove Serial # Brand/Model #</td>
<td colspan="2">Refrigerator Serial # Brand/Model #</td>
<td>Dishwasher Serial # Brand/Model #</td>
<td colspan="2"><p>Microwave</p>
<p>Serial # Brand/Model #</p></td>
<td>Washer/Dryer Serial # Brand/Model #</td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td rowspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td></td>
</tr>
</tbody>
</table>

+-----------------------------------------------------------------------+
| **List of Exhibits for Chapter 11**                                   |
+-----------------------------------------------------------------------+
| Exhibit 11.1 -- Purchase Order Approval Form                          |
|                                                                       |
| Exhibit 11.2 -- Request for Quotes for Small Purchases                |
|                                                                       |
| Exhibit 11.3 -- Vendor Registration Form                              |
+-----------------------------------------------------------------------+

  -----------------------------------------------------------------------
  **Exhibit 11.1 Purchase Order Approval Form**
  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

**TO:** Regional Manger or Director of Property Management

**RE:** Purchase Order Number
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**FROM:** Housing Manager/Property
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**DATE:** \_\_\_\_\_\_\_\_\_\_\_\_

  -------------- -------------- --------------- -------------- --------------
  **Budget Fund  **Major        **Sub-Account   **Cost         **Project
  No.**          Account No.**  No.**           Center**       No.**

                                                               
  -------------- -------------- --------------- -------------- --------------

**Item/Service Description**

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

  --------------- ---------------- ----------- ----------------- ------------
  **Bid                                                          
  Tabulation                                                     
  (Note: Only one                                                
  reasonable                                                     
  price required                                                 
  for purchases                                                  
  under \$500.                                                   
  List                                                           
  recommended                                                    
  award first.)**                                                

  **Quotes/Bids   **Company Name** **Section 3 **MBE, WBE, DBE   **Amount**
  (Attach)**                       Firm**      Firm?**           

  1\.                                                            

  2\.                                                            

  3\.                                                            

  4\.                                                            
  --------------- ---------------- ----------- ----------------- ------------

If other than lowest bidder, justify:

Are funds available in the current operating budget for this item: Yes
No

Based on a review of HUD's website, is this vendor debarred/suspended?
Yes No

Is this a Section 3 "covered" contract? Yes No

If yes, will there be "new hires"? Yes No

For labor contracts (check which applies and attach): HUD-Determined
Davis Bacon

Exempt (if exempt, explain)

Attach supporting documentation (indicate "N/A" if not applicable)

-   Independent cost estimate

-   Request for quotes, including wage determination (where applicable)

-   Certificate of Insurance

-   Contract

  -------------------------------------- ---------------------- ------ -----
  Approvals                                                            

  Regional Manager (over \$200)                                 Date   

  Director of Property Management                               Date   
  (\$5,000 to \$25,000)                                                

  Agency Director (over \$25,000)                               Date   

                                                                       
  -------------------------------------- ---------------------- ------ -----

  -----------------------------------------------------------------------
  **Exhibit 11.2 Request for Quotes**
  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

  ------------------- ---------------------------------------------------
  Property Name:      

  Property Address:   

  City, State, Zip    

  Contact Person:     

  E-Mail:             

  Phone:              

  Fax:                
  ------------------- ---------------------------------------------------

  -----------------------------------------------------------------------
  Scope of Services:

  -----------------------------------------------------------------------

+------------------------+---------------------------------------------+
| 1\. The PHA will       |                                             |
| select the lowest,     |                                             |
| most responsive and    |                                             |
| responsible quoter.    |                                             |
+------------------------+---------------------------------------------+
| 2\. Due date and local |                                             |
| time:                  |                                             |
+------------------------+---------------------------------------------+
| 3\. Number of copies   |                                             |
| to submit:             |                                             |
+------------------------+---------------------------------------------+
| 4\. Place of           |                                             |
| submission:            |                                             |
+------------------------+---------------------------------------------+
| 5\. Submission         | Respondents must complete the attached      |
| requirements:          | quote sheet.                                |
+------------------------+---------------------------------------------+
| 6\. Form of            | Quotes may be mailed, hand-delivered,       |
| submission:            | e-mailed, or faxed.                         |
+------------------------+---------------------------------------------+
| 7\. Date work to       |                                             |
| commence:              |                                             |
+------------------------+---------------------------------------------+
| 8\. Date work to be    |                                             |
| completed:             |                                             |
+------------------------+---------------------------------------------+
| 9\. MBE/WBE/DBE        |                                             |
| Policy: It is the      |                                             |
| policy of the PHA to   |                                             |
| encourage responses    |                                             |
| from MBE/WBE/DBE       |                                             |
| contractors. It is the |                                             |
| goal of the PHA to     |                                             |
| increase its minority  |                                             |
| contract base. All     |                                             |
| contractors that       |                                             |
| qualify are encouraged |                                             |
| to register with the   |                                             |
| local, city, or state  |                                             |
| office of the          |                                             |
| Department of Equal    |                                             |
| Opportunity (DEO) or,  |                                             |
| if local, to register  |                                             |
| with the City's DEO,   |                                             |
| 999-888-7777.          |                                             |
+------------------------+---------------------------------------------+
| 10\. Invoicing Method: |                                             |
| Upon satisfactory      |                                             |
| completion of the      |                                             |
| work, the vendor shall |                                             |
| submit an invoice,     |                                             |
| along with the work    |                                             |
| ticket signed by the   |                                             |
| Housing Manager, to    |                                             |
| address listed at the  |                                             |
| top of this request.   |                                             |
+------------------------+---------------------------------------------+
| 11\. Terms: Payment    |                                             |
| will be made in full   |                                             |
| within 30-days of      |                                             |
| invoice provided (a)   |                                             |
| satisfactory           |                                             |
| completion, and (b)    |                                             |
| compliance with all    |                                             |
| requirements of the    |                                             |
| quote/contract.        |                                             |
+------------------------+---------------------------------------------+
| 12\. Wage              |                                             |
| Determinations (check  |                                             |
| if applicable):        |                                             |
|                        |                                             |
| -   Payment of         |                                             |
|     HUD-Determined     |                                             |
|     Maintenance Wages: |                                             |
|     The PHA has        |                                             |
|     determined that    |                                             |
|     this contract      |                                             |
|     qualifies as a     |                                             |
|     maintenance        |                                             |
|     contract that is   |                                             |
|     subject to certain |                                             |
|     HUD-determined     |                                             |
|     wages. To that     |                                             |
|     end, attached is a |                                             |
|     bid addendum       |                                             |
|     containing the     |                                             |
|     appropriate        |                                             |
|     minimum            |                                             |
|     maintenance wages  |                                             |
|     rates that must be |                                             |
|     paid in connection |                                             |
|     with this contract |                                             |
|     and related        |                                             |
|     provisions.        |                                             |
|                        |                                             |
| -   Payment of         |                                             |
|     Davis-Bacon Wage   |                                             |
|     Rates: The PHA has |                                             |
|     determined that    |                                             |
|     this contract      |                                             |
|     qualifies as a     |                                             |
|     construction       |                                             |
|     contract that is   |                                             |
|     subject to         |                                             |
|     Davis-Bacon, to    |                                             |
|     that end, attached |                                             |
|     is a bid addendum  |                                             |
|     containing the     |                                             |
|     appropriate        |                                             |
|     minimum wage rates |                                             |
|     that must be paid  |                                             |
|     in connection with |                                             |
|     this contract and  |                                             |
|     related            |                                             |
|     provisions.        |                                             |
+------------------------+---------------------------------------------+
| 13\. Any contract of   |                                             |
| \$25,000 or more       |                                             |
| requiring labor in the |                                             |
| performance of a       |                                             |
| service, or            |                                             |
| construction or        |                                             |
| installation, is       |                                             |
| subject to Section 3   |                                             |
| of the Housing Act of  |                                             |
| 1968. Any such Section |                                             |
| 3-covered contracts    |                                             |
| should read carefully  |                                             |
| the attached Section 3 |                                             |
| addendum (if           |                                             |
| applicable).           |                                             |
+------------------------+---------------------------------------------+
| 14\. Insurance         |                                             |
| Requirements: A        |                                             |
| current certificate of |                                             |
| insurance is required  |                                             |
| with each quote and    |                                             |
| before the             |                                             |
| commencement of any    |                                             |
| work, the following    |                                             |
| dollar limits must be  |                                             |
| satisfied:             |                                             |
|                        |                                             |
| -   Vehicular          |                                             |
|     liability of \$1   |                                             |
|     million minimum    |                                             |
|     per incident (all  |                                             |
|     vendors)           |                                             |
|                        |                                             |
| -   General liability  |                                             |
|     of \$1 million     |                                             |
|     minimum per        |                                             |
|     incident (excludes |                                             |
|     supplies and       |                                             |
|     materials)         |                                             |
|                        |                                             |
| -   Workers            |                                             |
|     compensation       |                                             |
|     consistent with    |                                             |
|     all statutory      |                                             |
|     requirements (all  |                                             |
|     vendors)           |                                             |
|                        |                                             |
| -   The Certificate of |                                             |
|     Insurance names    |                                             |
|     the PHA as         |                                             |
|     additional         |                                             |
|     insured.           |                                             |
+------------------------+---------------------------------------------+
| 15\. Examination and   |                                             |
| Retention of           |                                             |
| Contractor's Records.  |                                             |
| The Housing Authority  |                                             |
| (HA), HUD, or          |                                             |
| Comptroller General of |                                             |
| the United States, or  |                                             |
| any of the duly        |                                             |
| authorized             |                                             |
| representatives shall, |                                             |
| until three years      |                                             |
| after the final        |                                             |
| payment under this     |                                             |
| contract, have access  |                                             |
| to and the right to    |                                             |
| examine any of the     |                                             |
| Contractor's directly  |                                             |
| pertinent books,       |                                             |
| documents, papers, or  |                                             |
| other records          |                                             |
| involving transactions |                                             |
| related to this        |                                             |
| contract for the       |                                             |
| purpose of making      |                                             |
| audit, examination,    |                                             |
| excerpts, and          |                                             |
| transcriptions.        |                                             |
|                        |                                             |
| 16\. Right in Date and |                                             |
| Patent Rights          |                                             |
| (Ownership and         |                                             |
| Proprietary Interest). |                                             |
| The HA shall have      |                                             |
| exclusive ownership of |                                             |
| all proprietary        |                                             |
| interest in, and the   |                                             |
| right to full and      |                                             |
| exclusive possession   |                                             |
| of all information,    |                                             |
| materials, and         |                                             |
| documents discovered   |                                             |
| or produced by         |                                             |
| Contractor pursuant to |                                             |
| the terms of this      |                                             |
| Contract, including    |                                             |
| but not limited to     |                                             |
| reports, memoranda or  |                                             |
| letters concerning the |                                             |
| research and reporting |                                             |
| tasks of this          |                                             |
| Contract.              |                                             |
|                        |                                             |
| 17. Energy Efficiency. |                                             |
|     The Contactor      |                                             |
|     shall comply with  |                                             |
|     all mandatory      |                                             |
|     standards and      |                                             |
|     policies relating  |                                             |
|     to energy          |                                             |
|     efficiency which   |                                             |
|     are contained in   |                                             |
|     the energy         |                                             |
|     conservation plan  |                                             |
|     issued in          |                                             |
|     compliance with    |                                             |
|     the Energy Policy  |                                             |
|     and Conservation   |                                             |
|     Act (Pub.L.        |                                             |
|     94-163) for the    |                                             |
|     State in which the |                                             |
|     work under this    |                                             |
|     contract is        |                                             |
|     performed.         |                                             |
|                        |                                             |
| 18. Termination for    |                                             |
|     Cause and for      |                                             |
|     Convenience        |                                             |
|     (contracts of      |                                             |
|     \$10,000 or more). |                                             |
|                        |                                             |
| \(a\) The HA may       |                                             |
| terminate this         |                                             |
| contract in whole, or  |                                             |
| from time to time in   |                                             |
| part, for the HA's     |                                             |
| convenience or the     |                                             |
| failure of the         |                                             |
| Contractor to fulfill  |                                             |
| the contract           |                                             |
| obligations            |                                             |
| (cause/default). The   |                                             |
| HA shall terminate by  |                                             |
| delivering to the      |                                             |
| Contractor a written   |                                             |
| notice of Termination  |                                             |
| specifying the nature, |                                             |
| extent, and effective  |                                             |
| date of the            |                                             |
| termination. Upon      |                                             |
| receipt of the notice, |                                             |
| the Contractor shall:  |                                             |
| (1) immediately        |                                             |
| discontinue all        |                                             |
| services affected      |                                             |
| (unless the notice     |                                             |
| directs otherwise),    |                                             |
| and (2) deliver to the |                                             |
| HA all information,    |                                             |
| reports, papers, and   |                                             |
| other materials        |                                             |
| accumulated or         |                                             |
| generated in           |                                             |
| performing the         |                                             |
| contract, whether      |                                             |
| completed or in        |                                             |
| process.               |                                             |
|                        |                                             |
| \(b\) If the           |                                             |
| termination is for the |                                             |
| convenience of the HA, |                                             |
| the HA shall be liable |                                             |
| only for payment for   |                                             |
| services rendered      |                                             |
| before the effective   |                                             |
| date of the            |                                             |
| termination.           |                                             |
|                        |                                             |
| \(c\) If the           |                                             |
| termination is due to  |                                             |
| the failure of the     |                                             |
| Contractor to fulfill  |                                             |
| its obligations under  |                                             |
| the contract           |                                             |
| (cause/default), the   |                                             |
| HA may (1) require the |                                             |
| Contractor to deliver  |                                             |
| to it, in the manner   |                                             |
| and to the extent      |                                             |
| directed by the HA,    |                                             |
| any work described in  |                                             |
| the Notice of          |                                             |
| Termination; (2) take  |                                             |
| over the work and      |                                             |
| prosecute the same to  |                                             |
| completion by contract |                                             |
| of otherwise; and the  |                                             |
| Contract shall be      |                                             |
| liable for any         |                                             |
| additional cost        |                                             |
| incurred by the HA;    |                                             |
| and (3) withhold any   |                                             |
| payments to the        |                                             |
| Contractor, for the    |                                             |
| purpose of set-off or  |                                             |
| partial payment, as    |                                             |
| the case may be, of    |                                             |
| amounts owed by the HA |                                             |
| to the Contractor. In  |                                             |
| the event of           |                                             |
| termination for        |                                             |
| cause/default, the HA  |                                             |
| shall be liable to the |                                             |
| Contractor for         |                                             |
| reasonable costs       |                                             |
| incurred by the        |                                             |
| Contractor before the  |                                             |
| effective date of      |                                             |
| termination. Any       |                                             |
| dispute shall be       |                                             |
| decided by the         |                                             |
| Contracting Officer.   |                                             |
+------------------------+---------------------------------------------+
| PHA is an equal        |                                             |
| opportunity contractor |                                             |
| and employer.          |                                             |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| Attachments (check if  |                                             |
| applicable):           |                                             |
|                        |                                             |
| -   Quote tab sheet    |                                             |
|     (Quote shall be    |                                             |
|     submitted in this  |                                             |
|     format. Other      |                                             |
|     submissions will   |                                             |
|     not be accepted.)  |                                             |
|                        |                                             |
| -   Wage determination |                                             |
|                        |                                             |
| -   Wage addenda       |                                             |
|                        |                                             |
| -   Section 3          |                                             |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+

  -----------------------------------------------------------------------
  End of Request for Quotes.

  -----------------------------------------------------------------------

**[QUOTE SHEET]{.underline}**

Name of Service Requested:

Date of Request for Quotes:

Time/Date Quotes Due: am pm on

Quote:

Company Name:

Company Address:

City, State, Zip:

Company Phone:

Company Fax:

Reference 1:

Reference 2:

Reference 3:

Person Preparing Response:

I certify that my firm will supply the above items/services in
accordance with the terms provided in the Respective Request for Quote.

Signature of authorized Representative Preparing Response:

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Date: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**END**

  -----------------------------------------------------------------------
  **Exhibit 11.3 Vendor Registration Form**
  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

**Date:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Property:**

**Business Name:**

**Is your business incorporated?: \_\_\_\_\_\_\_\_\_\_Yes or
\_\_\_\_\_\_\_\_\_\_\_ No (Check one)**

**Federal Tax ID #: (Not State UBI #)**

**Mailing Address:**

**Phone Number:**

**Fax Number:**

**Business Owner's Full Name (Print):**

**Business Owners' Social Security #:**

**Contractors License #:**

**Expiration Date:**

**ALL VENDORS MUST HAVE A BUSINESS LICENSE, INSURANCE IN THEIR BUSINESS
NAME AND A COMPLETE VENDOR REGISTRATION PACKAGE**

-   **Attach Business License**

-   **Attach copy of Insurance**

-   **Attach W-9**

-   **Attach a copy of Contractor's license (MUST have for
    interior/exterior painting, paving, electrical work, plumbing work,
    carpentry -- verify with your Portfolio Manager if you are not
    sure)**

  -----------------------------------------------------------------------
  **List of Exhibits for Chapter 13**

  Exhibit 13.1 -- Sample Job Descriptions
  -----------------------------------------------------------------------

#### 

+-----------------------------------------------------------------------+
| ##### Exhibit 13.1 Sample Job Descriptions                            |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| **REGIONAL PROPERTY MANAGER**                                         |
|                                                                       |
| **Job Description**                                                   |
+=======================================================================+
+-----------------------------------------------------------------------+

This job description is a basic outline and must be used in conjunction
with the Authority\'s On-Site Procedures Manual.

**Scope and Purpose**

To be responsible, under the direction of the Director of Public
Housing, for overseeing the operation of a group of properties through
subordinate personnel, and monitor fiscal and occupancy status for
properties through regular reports. The Regional Property Manager is
responsible for direct budget preparation, monitoring budgets, preparing
reports of activities and fiscal status, monitoring operating practices
and procedures and recommending changes to promote efficiency,
participating in pre-employment interviews, supervising, evaluating
performance and training site personnel.

**Duties and Responsibilities**

***General Administration:***

-   Monitor collections, collection loss, vacancy reports, court
    filings, etc. through computer generated and manual reporting
    systems, conversations, and meetings.

-   Review and take appropriate action on resident transfer requests.

-   Provide assistance and direction in the development of the annual
    budget.

-   Monitor budget through monthly reports and provide input regarding
    status of budget as needed.

-   Ensure that resident lease terminations and grievance hearings are
    properly processed.

-   Monitor lease enforcement by providing information and assistance as
    needed.

-   Meet with residents, resident organizations, and external agencies
    to receive input regarding the operation of housing programs, assess
    needs, and address concerns.

-   Conduct informal hearings as needed, and make appropriate
    recommendations in accordance with the Authority\'s policies and
    procedures.

-   Oversee the development and implementation of marketing plans and
    strategies in order to promote high levels of occupancy.

-   Ensure that residents receive available services by cooperating with
    service providers to deliver services to residents.

-   Oversee schedule for emergency on call responsibility and follow-up
    on emergencies to ensure proper handling.

-   Assist subordinates in handling difficult or complex problems with
    residents by offering alternatives and working directly with
    residents as needed.

-   Preparation and submission of monthly report detailing the prior
    month's occupancy and fiscal performance.

***Supervision of General Property Management and Maintenance:***

-   Participate in pre-employment interviews and make hiring
    recommendations as needed. Although the Regional Manager would
    typically only interview the Housing Manager, there may be times
    when interviews of other site personnel is warranted.

-   Interpret and apply Authority personnel policies, departmental
    policies, and other relevant policies and procedures.

-   Monitor performance of subordinates through periodic inspections of
    properties and information reports.

-   Review and approve time and leave reports for assigned staff, and
    approve leave requests.

-   Conduct or coordinate training programs for all new employees, and
    periodic training for other employees.

-   Coordinate staffing to assure that all properties are adequately
    staffed.

-   Prepare and review performance appraisals and discuss with
    subordinates as appropriate.

-   Counsel employees regarding job performance and document in
    accordance with established procedures.

-   Recommend disciplinary action as needed.

-   Conduct periodic staff meetings.

-   Monitor and analyze the effectiveness of policies and procedures,
    and prepare revisions and recommend changes as needed.

**Skill Requirements**

-   Knowledge of Authority policies and procedures, particularly as they
    pertain to property management.

-   Knowledge of Department of Housing and Urban Development (\"HUD\")
    rules and regulations that apply to property management.

-   Knowledge of laws and standards that apply to property management,
    such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards,
    local and state building codes.

-   Basic knowledge of building maintenance, fire prevention and
    liability reduction principles.

-   Knowledge of basic office practices, procedures, and equipment.

-   Knowledge of the principles of management and supervision.

-   Knowledge of the operation of the Authority\'s computer system and
    software.

-   Knowledge of the agencies that provide assistance and services to
    residents, including some knowledge of eligibility requirements.

-   Knowledge of basic English in order to communicate verbally and in
    writing.

-   Knowledge of mathematics sufficient to perform calculations required
    for summarizing rent collections, making deposits, and for rent
    adjustments.

-   Ability to maintain required records such as tenant files, vacancy
    reports, etc.

-   Ability to read and interpret policies and guidelines in order to
    make sound decisions.

-   Ability to prepare clear, concise reports and make appropriate
    recommendations within scope of responsibility.

-   Ability to use basic office equipment such as telephone, fax, copier
    and computer.

-   Ability to communicate verbally and in writing.

-   Ability to generate records, receipts, and reports efficiently using
    a calculator and the computer system.

-   Ability to establish and maintain effective working relationships
    with peers, superiors, residents, community service agencies, and
    the public.

-   Ability to manage multiple priorities and multiple demands to
    accomplish tasks in accordance with established requirements.

-   Skilled in analyzing situations in order to identify problems and
    offer possible solutions.

-   Skilled in communicating with all types of people in a wide variety
    of situations.

**Qualifications for this Position**

-   Bachelor\'s degree in management, business administration, social
    science area, or closely related field.

-   Minimum of five years experience in property management (preferably,
    some in public housing) and experience involving public contact
    preferred.

-   Certification as a Public Housing Manager.

-   Neat, clean and appropriate appearance.

-   Valid Driving License and automobile insurance.

-   Must provide automobile for local job-related travel and pick-up.

**NOTE:** This job description should not be interpreted as
all-inclusive. It is intended to identify the major responsibilities and
requirements of this job classification.

+-----------------------------------------------------------------------+
| **HOUSING MANAGER**                                                   |
|                                                                       |
| **Job Description**                                                   |
+=======================================================================+
+-----------------------------------------------------------------------+

This job description is a basic outline and must be used in conjunction
with the Authority\'s On-Site Procedures Manual.

**Scope and Purpose**

To be responsible, under the direction of the Regional Manager, for the
overall management of site operations and supervision of maintenance of
the physical plant. Above all else, the spirit of teamwork and
cooperation with other team members will not only improve the job you
do, but enhance the entire work experience.

**Duties and Responsibilities**

***General Administration:***

-   Collect rents and maintain computer records according to the
    Authority's On-Site Procedures Handbook.

-   Process requests for rent adjustments in accordance with established
    procedures, including obtaining verifications, entering information
    into computer, etc.

-   Prepare and monitor site budget.

-   Post charges associated with work order, late charges, etc. by
    entering them in computer and generating notices fore residents.

-   Follow-up delinquent accounts and pursue collections in accordance
    with established procedures

-   Monitor expenses to ensure spending is within guidelines.

-   Maintain tenant files and related documentation regarding continuing
    eligibility and adjustments.

-   Show vacant apartments utilizing professional marketing procedures,
    and maintain a high level of continued occupancy by leasing property
    in a timely manner.

-   Check references and other information on resident applications
    through Authority\'s approved credit and criminal investigative
    service.

-   Complete Rental Agreements.

-   Make daily bank deposits.

-   Prepare reports in accordance with established procedures.

-   Complete move-in and move-out reports, and send move in and move out
    packages to Property Accountant for permanent filing and
    disbursement of security deposits.

-   Address resident concerns in a professional manner.

-   Send/Post all notices regarding compliance to rules and regulations
    when a violation occurs.

-   Hire, train, supervise and (sometimes) terminate site staff.

-   Issue purchase order numbers and track purchases from order through
    invoice.

-   Process invoices for correctness, accuracy, and proper coding.

-   Purchase office supplies and other administrative supplies for the
    property.

-   Maintain and reconcile the property\'s petty cash fund.

-   Maintain and reconcile the property\'s declining budget.

-   Write advertisements if needed, obtain prices and place
    advertisements (with Property Manager\'s approval) in the
    appropriate publications for best exposure for the community.

-   Establish and maintain a waiting list per established procedures.

-   Complete and submit incident reports for all events that may involve
    injury or damage.

-   Maintain the property business office in a neat, orderly and
    business-like manner at all times with regularly scheduled office
    hours per established procedures.

***General Repair and Maintenance Including Grounds Maintenance:***

-   Oversee maintenance of the grounds, trash container areas, and
    common areas not allowing any trash or debris to accumulate.

-   Oversee all work associated with the upkeep and maintenance of the
    grounds.

-   Be sure all vacant apartments are cleaned immediately and made ready
    for showing and occupancy within three days after move out.

-   Log all resident complaints and dispatch maintenance personnel
    promptly. Items covered under warranties should be reported to the
    appropriate maintenance companies and followed up for prompt
    repairs.

-   Generate work orders in response to requests for repairs from
    residents, coordinate completion of repairs, and close out work
    orders in accordance with established procedures.

-   Conduct property inspections, including move-in, housekeeping, and
    grounds in order to assure adherence to established standards.

-   Maintain records of the status of assigned units, e.g. filled,
    vacant, anticipated vacancy, etc.

-   Assist with security activities by communicating with security
    personnel regarding specific problems, and participating in \"knock
    and talk\", as needed.

-   Be available at all times either personally, or through other site
    personnel, for emergency calls.

-   Maintain community-owned materials and tools in a neat and orderly
    manner at all times.

-   Maintain a neat and organized workshop area free of clutter and
    debris for these tools. Upon completion of a maintenance task, all
    tools and excess supplies shall be cleaned up and stored properly.

***Tenant Relations:***

-   Counsel residents who are not complying with the terms of the lease,
    and concerning delinquent payments.

-   Refer residents with special problems, such as economic, social,
    legal, health, etc. to groups or agencies that provide assistance,
    or to resident services coordinator, as appropriate.

-   Maintain liaison with resident services coordinator to assist with
    resident activities, address specific problems, plan meetings, or
    support activities as appropriate.

-   Resolve conflict and complaints among residents, if possible, in
    order to avoid grievances.

-   Recommend eviction if resident behavior warrants, and prepare
    related documentation to support recommendation.

-   Schedule and complete customer surveys in order to identify resident
    needs, assess quality of services, etc.

-   Participate in hearings and appeals as needed.

***Supervising Personnel:***

-   Participate in pre-employment interviews and make hiring
    recommendations as needed.

-   Interpret and apply personnel policies, departmental policies, and
    other relevant policies and procedures.

-   Review time and leave reports for assigned staff.

-   Train or assist in training other site personnel.

-   Prepare and review performance appraisals and discuss with
    subordinates as appropriate.

-   Counsel employees regarding job performance and document in
    accordance with established procedures.

-   Recommend disciplinary action as needed.

-   The Housing Manager is authorized to delegate authority to key
    employees. Any such delegation must be approved by the Property
    Manager. The Housing Manager\'s responsibility is always primary,
    even for activities delegated to subordinates.

**Skill Requirements**

-   Knowledge of Authority policies and procedures, particularly as they
    pertain to property management.

-   Knowledge of Department of Housing and Urban Development (\"HUD\")
    rules and regulations that apply to property management.

-   Knowledge of laws and standards that apply to property management,
    such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards,
    local and state building codes.

-   Basic knowledge of building maintenance, fire prevention and
    liability reduction principles.

-   Knowledge of basic office practices, procedures, and equipment.

-   Knowledge of the principles of management and supervision.

-   Knowledge of the operation of the Authority\'s computer system and
    software.

-   Knowledge of the agencies that provide assistance and services to
    residents, including some knowledge of eligibility requirements.

-   Knowledge of basic English in order to communicate verbally and in
    writing.

-   Knowledge of mathematics sufficient to perform calculations required
    for summarizing rent collections, making deposits, and for rent
    adjustments.

-   Ability to maintain required records such as tenant files, vacancy
    reports, etc.

-   Ability to procure goods and services in accordance with Authority
    procedures and in keeping with the assigned Operating Budget for the
    property.

-   Ability to read and interpret policies and guidelines in order to
    make sound decisions.

-   Ability to prepare clear concise reports and make appropriate
    recommendations within scope of responsibility.

-   Ability to use basic office equipment such as telephone, fax, copier
    and computer.

-   Ability to communicate verbally and in writing.

-   Ability to generate records, receipts, and reports efficiently using
    a calculator and the computer system.

-   Ability to establish and maintain effective working relationships
    with peers, superiors, residents, community service agencies, and
    the public.

-   Ability to manage multiple priorities and multiple demands to
    accomplish tasks in accordance with established requirements.

-   Skilled in analyzing situations in order to identify problems and
    offer possible solutions.

-   Skilled in communicating with all types of people in a wide variety
    of situations.

**Qualifications for this Position**

-   High school education or equivalent.

-   Experience in property management and experience involving public
    contact preferred.

-   Must obtain certification as a Public Housing Manager, or
    equivalent, within twelve (12) months of employment.

-   Valid driver\'s license

-   Use of personal automobile for local job-relate travel and pick-up.

-   Neat, clean and appropriate appearance.

**NOTE:** This job description should not be interpreted as
all-inclusive. It is intended to identify the major responsibilities and
requirements of this job classification.

+-----------------------------------------------------------------------+
| **ASSISTANT MANAGER**                                                 |
|                                                                       |
| **Job Description**                                                   |
+=======================================================================+
+-----------------------------------------------------------------------+

This job description is a basic outline and must be used in conjunction
with the Authority\'s On-Site Procedures Manual.

**Scope and Purpose**

To work with the Housing Manager in the general administration of the
property and perform all related secretarial/clerical functions as
requested by the Housing Manager.

**Duties and Responsibilities**

-   Maintain a professional image and attitude in keeping the objectives
    of the Authority and residents\' welfare.

-   Prepare and maintain complete resident files.

-   Maintain general office files.

-   Assist in advertising preparation.

-   Type letters and memos.

-   Assist in showing units and screening applicants.

-   Assist in scheduling vacant units for refurbishing and occupancy.

-   Assist in maintenance work order system and in following purchase
    order procedures.

-   Assist in certifying residents\' income.

-   Assist in maintaining the required computer postings.

-   Prepare late notices and notices to pay rent.

-   Order office supplies within established budgeted guidelines.

-   Maintain tickler files for annual apartment inspections.

-   Assist in keeping the apartment condition and status chart
    up-to-date.

-   Assist in annual unit inspection process.

-   Assist in typing and/or maintaining weekly and monthly reports.

-   Assist in collection of rents and preparation of receipts.

-   Assist in adherence to the Policy Handbook and Procedures Manual.

-   Work with manager regarding legal proceedings.

-   Assist in maintaining all required inventories for project supplies
    and equipment.

-   Maintain records of rental levels of comparable units in surrounding
    areas.

-   Answer the phone pleasantly and professionally.

-   Maintain courteous communication with residents, applicants, and
    representatives of other companies.

**Qualifications for this Position**

-   Strong organizational skills.

-   High school education or its equivalent.

-   Accurate typing.

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-   Accurate use of ten-key calculator, fax machine, computer and other
    office equipment.

-   Full-time secretarial experience (in real estate field preferably).

-   Well groomed.

-   Ability to work well with and understand the problems of residents.

-   Capable of assisting in the performance of the Housing Manager\'s
    duties on his/her days off.

-   Ability to complete tenant certifications.

+-----------------------------------------------------------------------+
| **MAINTENANCE SUPERVISOR**                                            |
|                                                                       |
| **Job Description**                                                   |
+=======================================================================+
+-----------------------------------------------------------------------+

This job description is a basic outline and must be used in conjunction
with the Authority\'s On-Site Procedures Manual.

**Scope and Purpose**

To be responsible, under the direction of the Housing Manager, for the
overall maintenance of the physical plant. When applicable, the
Maintenance Supervisor will oversee the performance of other maintenance
personnel who are working alongside or in conjunction with the
Maintenance Supervisor.

**Duties and Responsibilities**

***General:***

-   Maintain a professional image and attitude in keeping with the
    objectives of the Authority and residents' welfare.

-   Report to the Housing Manager each morning to communicate daily
    needs of the property and before and after breaks and lunch hour.

-   Report any observed problems in units or on the property to the
    Housing Manager.

-   Wear uniform shirt and identification as provided/directed by the
    Housing Manager and/or Regional Manager. Jeans or khaki pants may be
    worn that are in good condition and free of dirt, paint and holes.
    Work boots and/or tennis shoes may be worn; however, sandals are not
    allowed.

-   Supervise any subordinate maintenance staff of the site.

-   Recommend, when appropriate, the use of outside contractors for some
    projects and supervise their work.

-   Maintain records and prepares reports in accordance with
    regulations.

-   Participate in the hiring process by interviewing candidates and
    making hiring recommendations.

-   Make recommendations for changes in policies and procedures in
    response to changing conditions, requirements, regulations or
    technology.

-   Assist in preparations of maintenance budget for the site.

-   Regularly conduct inventory of equipment, tools, parts and supply of
    materials.

In the event a property requires multiple maintenance personnel, the
Maintenance Supervisor is responsible for overseeing the following work
tasks, and may be involved in the actual labor to complete the same. In
addition, the Maintenance Supervisor is responsible for coordinating the
crew, assessing employee performance, hiring, reviewing time and leave
reports, performing appraisals of staff, and ensuring that staff are
properly trained.

***Physical Requirements:***

-   Physical aspects of the job may require heavy lifting, bending,
    pushing, pulling, kneeling, stooping, climbing, balancing, and
    carrying.

***Grounds:***

-   Keep or ensure that the grounds, garbage container areas, hallways,
    garages and/or parking lots, in a neat and orderly manner not
    allowing any trash or debris to accumulate. Patrol these areas every
    morning and continually throughout the day. Depending on the
    property, you may be required to vacuum and/or blow hallways,
    parking areas and/or breezeways as necessary. The direct supervisor
    will determine the frequency of these duties. Some properties may
    require these tasks daily.

-   Oversee and assist all work associated with the upkeep of the
    grounds.

***Curb Appeal:***

-   Assist management/leasing staff with curb appeal which may include
    detailing model units, putting out balloons, banners, a-boards, etc.

***Work Orders:***

-   Work orders are to be recorded in the work order system. Permission
    to enter must be given by the resident. Work orders are to be
    properly completed within 24 hours unless parts or outside repair by
    a contractor must be secured. If a work order is not completed
    within 24 hours, the resident must be notified in writing as to the
    anticipated completion date. Leave the resident a copy of the
    completed work order in the unit and return one copy to the office
    for filing OR leave the resident copy of the incomplete work order
    with the estimated completion date. Once completed, the work order
    can be returned to the office for filing.

-   Maintain and periodically analyze work orders for consistent
    patterns or long-term maintenance concerns.

-   Always report questionable activity, unsanitary conditions,
    unauthorized occupants and/or pets to the Housing Manager.

    ***Building & Common Area Maintenance:***

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-   Regular maintenance of the building exteriors, building interiors
    and common areas are the responsibility of the Maintenance
    Supervisor and include but are not limited to pressure-washing as
    needed, painting and maintenance of all building systems such as
    gutters and downspouts, roof drainage systems, French drain systems,
    surface water management systems, fire alarm systems, fire
    extinguishers, fire sprinkler systems, signage, laundry centers,
    playgrounds, tennis courts, sports courts, and any other common
    areas, etc. The Maintenance Supervisor should conduct a monthly
    check of all property systems to determine the maintenance needs of
    any aspect of housing units, including major equipment.

-   Assist in the procurement of outside contractors when necessary and
    help establish general guidelines and priorities in the
    contractor\'s projects.

-   Participate in annual inspection of units to determine the need for
    preventative and restorative repairs.

-   Perform a wide variety of electrical, plumbing, carpentry, and
    preventative maintenance tasks, as needed.

-   Crawl spaces and venting areas are especially susceptible to stray
    cats, insects, birds and rodents. A monthly check that all areas are
    sealed should be conducted with supplemental pest control called
    should the need arise.

-   Maintenance staff should take care of pest control such as for
    wasps, bees and fleas (unless the nest is too large and present a
    danger to the staff and/or resident). All other pest control needs
    such as for rodents, cockroaches, silverfish, ants; etc. should be
    assessed and taken care of by a professional pest control vendor.

-   Empty lint filters in common area laundries at least once per week.

    ***Parking Areas:***

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-   Parking areas are to be maintained in a clean and safe manner. Speed
    bumps, fire lanes and parking stalls should always be crisply
    painted. Any potholes should be addressed immediately with cold
    patch, with larger jobs being bid by asphalt contractors.

    ***Inventory, Tools & Supplies:***

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-   The Maintenance staff should supply their own basic tools such as a
    hammer, screwdrivers, drill, etc. Specialty tools used for property
    purposes may be purchased with the approval of the Regional Manager
    only.

-   Keep an inventory on all parts and tools belonging to the property.
    Maintain property-owned materials and tools in a neat and orderly
    manner at all times. Maintain a neat and organized workshop area
    free of clutter and debris. Upon completion of maintenance task, all
    tools and excess supplies shall be cleaned up and stored
    appropriately.

    ***Bids & Vendors:***

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-   Larger projects that will likely cost over \$500 such as re-paving,
    exterior paint, roof replacements and the like requires bid
    specifications be prepared and at least three bids for the same
    work/same product are obtained. Occasionally, bid specifications may
    require a consultant's expertise to prepare, which should be
    discussed with the Regional Manager prior to obtaining such
    services.

-   The Authority takes great pride in the relationship developed with
    many vendors. The Authority expects each staff member to treat
    vendors with respect, fairness and honesty. The Authority does not
    allow 'kick-backs' or gifts from vendors.

-   The Authority does not use any vendor 'exclusively'.

-   The Authority does not ever allow vendors to charge materials or
    anything on property accounts.

    ***Turnovers:***

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-   Vacant units are to be turned and made market ready within 3 days of
    the prior resident's move-out. Maintenance staff schedules may be
    varied to accommodate the turnover schedule when the 1^st^ day of
    the month falls on a weekend. Status of vacant units should be
    reported on a board in the management office.

-   During the 3^rd^ week of every month, pre-inspect any units on
    notice to vacate and assess what maintenance supplies will be
    necessary to return the units to market ready status. Prepare a
    supply order in writing and turn it in to the Housing Manager for
    order placement and approval.

-   At the discretion of the Housing Manager and/or Regional Manager and
    depending on size of property and number of turnovers, maintenance
    personnel may be required to paint units.

-   Vendor scheduling may be done by the Maintenance Supervisor at the
    discretion of the Housing Manager and/or Regional Manager to include
    painters, cleaners and carpet cleaners.

-   Change the lock(s) on all vacant unit doors, once vacant, and make
    or have made any necessary keys. Occupied unit keys may require
    changing periodically depending upon the situation.

***Vehicle use/Mileage/Supply transport***

-   A few properties may have either a maintenance vehicle or
    maintenance golf-cart. These vehicles are to be driven only by
    approved licensed drivers with a clean driving record. These
    vehicles are to be used on the property only for the transport of
    supplies. Residents are not allowed in or on the vehicles at any
    time. The vehicles are to be maintained in a neat and orderly manner
    at all times. Abuse or misuse of vehicles may cause the elimination
    of the vehicle and/or revocation of driving privileges.

-   For those properties that do not have a vehicle provided to
    transport supplies, other carts, dollies or similar apparatus may be
    used. It is not recommended that personal vehicles be used and
    mileage for travel on the property is not reimbursed.

-   Mileage is only reimbursed for those round-trips totaling 10 miles
    or more at one time. Mileage reimbursement is reserved for special
    trips, not for regular trips to pick up supplies. Should the need
    arise for mileage reimbursement, complete the provided form and turn
    in monthly. Mileage is paid through accounts payable, not through
    payroll.

    ***On-call Emergencies:***

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-   The Maintenance Supervisor and Maintenance Assistant must be
    available to take emergency calls on a 7-day rotating basis. The
    staff person on-call will be equipped with a digital pager and is
    required to return pager calls within 10 minutes of the page.

-   Maintenance staff must never respond to an emergency page while
    intoxicated or after consuming alcohol.

-   On call emergencies are considered anything involving life-safety
    issues, floods, fires, earthquakes, other natural disasters or major
    destruction or threat to the physical property.

-   Maintenance staff are never allowed to carry weapons.

    ***Safety:***

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-   All staff must strictly adhere to safety policies and procedures to
    prevent on the job injuries and maintain a safe work and living
    environment. Additional safety training is available through the
    Authority office. Arrangements can be made through your Regional
    Manager.

**Skill Requirements**

-   Knowledge of the principles of management and supervision.

-   Knowledge of HUD regulations regarding housing quality standards and
    other maintenance related standards.

-   Knowledge of the Authority\'s policies and procedures.

-   Knowledge of the physical layout of the site.

-   Knowledge of building and grounds maintenance, including standard
    practices, methods, tools, materials, electrical, plumbing, HVAC,
    painting, carpentry, and grounds keeping.

-   Knowledge of safety rules, including accident causation and
    prevention.

-   Knowledge of occupational hazards and appropriate safety
    precautions.

-   Ability to supervise a comprehensive maintenance program for a
    public housing site.

-   Ability to analyze information from inspections in order to
    determine the maintenance needs, and the quality of maintenance
    services provided.

-   Ability to develop plans and procedures for efficient and timely
    completion of work.

-   Ability to maintain records in an orderly fashion.

-   Ability to communicate effectively orally and in writing.

-   Ability to establish and maintain effective working relationships
    with supervisor, subordinates, co-workers, residents, contractors,
    and the general public.

-   Ability to prepare recommendations and reports, as required.

-   Ability to read, understand and work from sketches and blueprints.

-   Ability to understand oral and written instructions.

**Qualifications for this Position**

-   High school education or equivalent.

-   Experience in multifamily maintenance and experience involving
    public contact preferred.

-   Valid driver\'s license and current vehicle insurance.

-   Use of personal automobile for local job-related travel and pick-up,
    or ability to drive pickup truck and van.

-   Neat, clean and appropriate appearance.

-   Maintenance personnel must provide tools needed to perform routine
    maintenance tasks.

-   Some type of formal training or experience in the following areas:
    carpentry; light plumbing work; light electrical work; painting;
    refurbishing and Authority\'s \"Maintenance Test\".

-   Willingness to pitch in and work in areas other than repairs and
    maintenance, i.e. janitorial, custodial, gardening, painting, etc.

-   Physical aspects of the job may require heavy lifting, bending,
    kneeling, stooping, climbing, balancing, and carrying.

**NOTE:** This job description should not be interpreted as
all-inclusive. It is intended to identify the major responsibilities and
requirements of this job classification.

+-----------------------------------------------------------------------+
| **MAINTENANCE TECNICIAN/ASSISTANT**                                   |
|                                                                       |
| **Job Description**                                                   |
+=======================================================================+
+-----------------------------------------------------------------------+

This job description is a basic outline and must be used in conjunction
with the Authority\'s On-Site Procedures Manual.

**Scope and Purpose**

To be responsible, under the direction of the Housing Manager and/or
Maintenance Supervisor, for the overall maintenance of the physical
plant. Because of the importance of assuring the successful management
of the maintenance staff, the maintenance technician/assistant must be
trained to perform the duties of the Maintenance Supervisor and provide
support and cooperation in completing all work items. Above all else,
the spirit of teamwork and cooperation with other team members will not
only improve the job you do, but enhance the entire work experience.

**Duties and Responsibilities**

***General:***

-   Maintain a professional image and attitude in keeping with the
    objectives of the Authority and residents' welfare.

-   Report to the Housing Manager and/or Maintenance Supervisor each
    morning to communicate daily needs of the property and receive daily
    assignments.

-   Report any observed problems in units or on the property to the
    Housing Manager.

-   Wear uniform shirt and identification as provided/directed by the
    Housing Manager and/or Regional Manager. Jeans or khaki pants may be
    worn that are in good condition and free of dirt, paint and holes.
    Work boots and/or tennis shoes may be worn; however, sandals are not
    allowed.

***Physical Requirements:***

-   Physical aspects of the job may require heavy lifting, pushing,
    pulling, bending, kneeling, stooping, climbing, balancing, and
    carrying.

***Grounds and Curb Appeal:***

-   Keep or ensure grounds, garbage container areas, hallways, garages
    and/or parking lots in a neat and orderly manner, not allowing any
    trash or debris to accumulate. Patrol these areas every morning and
    continually throughout the day. Depending on the property, you may
    be required to vacuum and/or blow hallways, parking areas and/or
    breezeways as necessary. The direct supervisor will determine the
    frequency of these duties. Some properties may require these tasks
    daily.

-   Assist management/leasing staff with curb appeal which may include
    detailing model units, putting out balloons, banners, a-boards, etc.

-   Oversee and assist all work associated with the upkeep of the
    grounds.

***Work Orders***

-   Work orders are to be recorded in the work order system. Permission
    to enter must be given by the resident. Work orders are to be
    properly completed within 24 hours unless parts or outside repair by
    a contractor must be secured. If a work order is not completed
    within 24 hours, the resident must be notified in writing as to the
    anticipated completion date. Leave the resident a copy of the
    completed work order in the unit and return one copy to the office
    for filing OR leave the resident copy of the incomplete work order
    with the estimated date of completion and return one copy to the
    office.

-   Maintain and periodically analyze work orders for consistent
    patterns or long-term maintenance concerns.

-   Always report questionable activity, unsanitary conditions,
    unauthorized occupants and/or pets to the Housing Manager.

    ***Building & Common Area Maintenance:***

```{=html}
<!-- -->
```
-   Regular maintenance of the building exteriors, building interiors
    and common areas directed by the Maintenance Supervisor and include
    but are not limited to pressure-washing as needed, painting and
    maintenance of all building systems such as gutters and downspouts,
    roof drainage systems, French drain systems, surface water
    management systems, fire alarm systems, fire extinguishers, fire
    sprinkler systems, signage, laundry centers, playgrounds, tennis
    courts, sports courts, and any other common areas, etc.

-   When requested, participate in annual inspection of units to
    determine the need for preventative and restorative repairs.

-   Perform a wide variety of electrical, plumbing, carpentry, and
    preventative maintenance tasks, as needed/requested.

-   Maintenance staff should control for pests such as wasps, bees and
    fleas (unless the nest is too large and presents a danger to the
    staff and/or resident). All other pest control needs, e.g., rodents,
    cockroaches, silverfish, ants, etc., should be assessed and taken
    care of by a professional pest control vendor.

-   Empty lint filters in common area laundries at least once per week.

    ***Parking Areas:***

```{=html}
<!-- -->
```
-   Parking areas are to be maintained in a clean and safe manner. Speed
    bumps, fire lanes and parking stalls should always be crisply
    painted. Any potholes should be addressed immediately with cold
    patch, with larger jobs being bid by asphalt contractors.

    ***Inventory, Tools & Supplies:***

```{=html}
<!-- -->
```
-   The Maintenance staff should supply their own basic tools such as a
    hammer, screwdrivers, drill, etc. Specialty tools used for property
    purposes may be purchased with the approval of the Regional Manager
    only.

-   Maintain property-owned materials and tools in a neat and orderly
    manner at all times. Maintain a neat and organized workshop area
    free of clutter and debris. Upon completion of maintenance task, all
    tools and excess supplies shall be cleaned up and stored
    appropriately.

    ***Vendors:***

```{=html}
<!-- -->
```
-   The Authority takes great pride in the relationship developed with
    many vendors. The Authority expects each staff member to treat
    vendors with respect, fairness and honesty. The Authority does not
    allow 'kick-backs' or gifts from vendors.

-   The Authority does not use any vendor 'exclusively'.

-   The Authority does not ever allow vendors to charge materials or
    anything on property accounts.

    ***Turnovers:***

```{=html}
<!-- -->
```
-   Vacant units are to be turned and made market ready within 3 days of
    the prior resident's move-out. Maintenance staff schedules may be
    varied to accommodate the turnover schedule when the 1^st^ day of
    the month falls on a weekend. Status of vacant units should be
    reported on a board in the management office.

-   During the 3^rd^ week of every month, pre-inspect any units on
    notice to vacate and assess what maintenance supplies will be
    necessary to return the units to market ready status. Prepare a
    supply order in writing and turn it in to the Housing Manager for
    order placement and approval.

-   At the discretion of the Housing Manager and/or Maintenance
    Supervisor, and depending on size of property and number of
    turnovers, maintenance personnel may be required to paint units.

-   Change the lock(s) on all vacant unit doors, once vacant, and make
    or have made any necessary keys. Occupied unit keys may require
    changing periodically depending upon the situation.

***Vehicle use/Mileage/Supply transport***

-   A few properties may have either a maintenance vehicle or
    maintenance golf-cart. These vehicles are to be driven only by
    approved licensed drivers with a clean driving record. These
    vehicles are to be used on the property only for the transport of
    supplies. Residents are not allowed in or on the vehicles at any
    time. The vehicles are to be maintained in a neat and orderly manner
    at all times. Abuse or misuse of vehicles may cause the elimination
    of the vehicle and/or revocation of driving privileges.

-   For those properties that do not have a vehicle provided to
    transport supplies, other carts, dollies or similar apparatus may be
    used. It is not recommended that personal vehicles be used and
    mileage for travel on the property is not reimbursed.

-   Mileage is only reimbursed for those round-trips totaling 10 miles
    or more at one time. Mileage reimbursement is reserved for special
    trips, not for regular trips to pick up supplies. Should the need
    arise for mileage reimbursement, complete the provided form and turn
    in monthly. Mileage is paid through accounts payable, not through
    payroll.

    ***On-call Emergencies:***

```{=html}
<!-- -->
```
-   The Maintenance Supervisor and Maintenance Assistant must be
    available to take emergency calls on a 7-day rotating basis. The
    staff person on-call will be equipped with a digital pager and is
    required to return pager calls within 10 minutes of the page.

-   Maintenance staff must never respond to an emergency page while
    intoxicated or after consuming alcohol.

-   On call emergencies are considered anything involving life-safety
    issues, floods, fires, earthquakes, other natural disasters or major
    destruction or threat to the physical property.

-   Maintenance staff are never allowed to carry weapons.

    ***Safety:***

```{=html}
<!-- -->
```
-   All staff must strictly adhere to safety policies and procedures to
    prevent on the job injuries and maintain a safe work and living
    environment. Additional safety training is available through the
    Authority office. Arrangements can be made through your Regional
    Manager.

***Skill Requirements***

-   Knowledge of the principles of management and supervision.

-   Knowledge of HUD regulations regarding housing quality standards and
    other maintenance related standards.

-   Knowledge of the Authority\'s policies and procedures.

-   Knowledge of the physical layout of the site.

-   Knowledge of building and grounds maintenance, including standard
    practices, methods, tools, materials, electrical, plumbing, HVAC,
    painting, carpentry, and grounds keeping.

-   Knowledge of safety rules, including accident causation and
    prevention.

-   Knowledge of occupational hazards and appropriate safety
    precautions.

-   Ability to administer a comprehensive maintenance program for a
    public housing site.

-   Ability to analyze information from inspections in order to
    determine the maintenance needs, and the quality of maintenance
    services provided.

-   Ability to develop plans and procedures for efficient and timely
    completion of work.

-   Ability to maintain records in an orderly fashion.

-   Ability to communicate effectively orally and in writing.

-   Ability to establish and maintain effective working relationships
    with supervisor, subordinates, co-workers, residents, contractors,
    and the general public.

-   Ability to prepare recommendations and reports, as required.

-   Ability to read, understand and work from sketches and blueprints.

-   Ability to understand oral and written instructions.

***Qualifications for this Position***

-   High school education or equivalent.

-   Experience in multifamily maintenance and experience involving
    public contact preferred.

-   Valid driver\'s license and current vehicle insurance.

-   Use of personal automobile for local job-relate travel and pick-up,
    or ability to drive pickup truck and van.

-   Neat, clean and appropriate appearance.

-   Maintenance personnel must provide tools needed to perform routine
    maintenance tasks.

-   Some type of formal training or experience in the following areas:
    carpentry; light plumbing work; light electrical work; painting;
    refurbishing and Authority\'s \"Maintenance Test\".

-   Willingness to pitch in and work in areas other than repairs and
    maintenance, i.e. janitorial, custodial, gardening, painting, etc.

-   Physical aspects of the job may require heavy lifting, bending,
    kneeling, stooping, climbing, balancing, and carrying.

**NOTE:** This job description should not be interpreted as
all-inclusive. It is intended to identify the major responsibilities and
requirements of this job classification.

+-----------------------------------------------------------------------+
| **HOUSEKEEPER/GROUNDSKEEPER**                                         |
|                                                                       |
| **Job Description**                                                   |
+=======================================================================+
+-----------------------------------------------------------------------+

This job description is a basic outline and must be used in conjunction
with the Authority\'s On-Site Procedures Manual.

**Scope and Purpose**

To be responsible, under the direction of the Housing Manager and/or
Maintenance Supervisor, for the overall maintenance and care of the
grounds, parking areas and common area facilities so they stay clean and
orderly at all times. Because of the importance of assuring the
successful management of the maintenance staff, the housekeeper may be
cross-trained to complete some duties of the groundskeeper and/or
maintenance technician/assistant to provide support and cooperation in
completing all work items. Above all else, the spirit of teamwork and
cooperation with other team members will not only improve the job you
do, but enhance the entire work experience.

**Duties and Responsibilities**

***General:***

-   Maintain a professional image and attitude in keeping the objectives
    of the Authority and residents' welfare.

-   Report to the Housing Manager and/or Maintenance Supervisor each
    morning to communicate daily needs of the property and receive daily
    assignments.

-   Report any observed problems in units or on the property to the
    Housing Manager.

-   Wear uniform shirt and identification as provided/directed by the
    Housing Manager and/or Regional Manager. Jeans or khaki pants may be
    worn that are in good condition and free of dirt, paint and holes.
    Work boots and/or tennis shoes may be worn; however, sandals are not
    allowed.

***Physical Requirements:***

-   Physical aspects of the job may require heavy lifting, bending,
    kneeling, stooping, climbing, balancing, and carrying.

***Grounds:***

-   Keep the grounds, garbage container areas, hallways, garages and/or
    parking lots, in a neat and orderly manner not allowing any trash or
    debris to accumulate. Every morning and continually throughout the
    day these areas must be policed. Depending on the property, it may
    be required to vacuum and/or blow hallways, parking areas and/or
    breezeways two or three times a week or as necessary.

-   Assist or perform all work associated with the upkeep of the grounds
    at the direction of the Housing Manager and/or Maintenance
    Supervisor.

***Curb Appeal:***

-   Assist management/leasing staff with curb appeal which may include
    detailing model units, putting out balloons, banners, a-boards, etc.

    ***Building & Common Area Maintenance:***

```{=html}
<!-- -->
```
-   Daily cleaning of all common areas including but not limited to the
    community room, fitness area, elevators, elevator lobbies, laundry
    centers, hallways and model unit as designated by the Housing
    Manager.

-   Sweep all assigned areas, stairways, halls, laundry centers,
    building entrances and common areas.

-   Wet mop and vacuum all public areas stairways, hallways, laundry
    centers, building entrances and common areas. Always post 'Slippery
    When Wet' signs.

-   Empty garbage containers in all common areas.

-   Dust all furniture and fixtures in the common areas.

-   Report all unusual circumstances such as vandalism, missing light
    bulbs or fixtures, missing smoke detectors or extinguishers in the
    common areas to the Maintenance Supervisor.

-   Report supply needs to the Maintenance Supervisor.

***Parking Areas:***

-   Parking areas are to be maintained in a clean and safe manner. Speed
    bumps, fire lanes and parking stalls should always be crisply
    painted. Any potholes should be reported immediately to the
    Maintenance Supervisor.

    ***Inventory, Equipment & Supplies:***

```{=html}
<!-- -->
```
-   Keep an inventory of all supplies and equipment belonging to the
    property. Maintain property-owned materials and equipment in a neat
    and orderly manner at all times. Maintain a neat and organized work
    area free of clutter and debris. Upon completion of cleaning tasks,
    all equipment and excess supplies shall be cleaned up and stored
    appropriately.

-   Supply needs should be reported to the Maintenance Supervisor.

    ***Vendors:***

```{=html}
<!-- -->
```
-   The Authority takes great pride in the relationship developed with
    many vendors. Each staff member is expected to treat vendors with
    respect, fairness and honesty. The Authority does not allow
    'kick-backs' or gifts from vendors.

    ***Vehicle use/Mileage/Supply transport:***

```{=html}
<!-- -->
```
-   A few properties have either a maintenance vehicle or maintenance
    golf-cart. These vehicles are to be driven only by licensed drivers
    with a clean driving record. These vehicles are to be used on the
    property only for the transport of supplies. Residents are not
    allowed in or on the vehicles at any time. The vehicles are to be
    maintained in a neat and orderly manner at all times. Abuse of
    vehicles may cause the elimination of the vehicle and/or revocation
    of driving privileges.

```{=html}
<!-- -->
```
-   For those properties that do not have a vehicle provided to
    transport supplies, other carts, dollies or similar apparatus may be
    used in lieu. It is not recommended that personal vehicles be used
    and mileage for travel on the property is not reimbursed.

-   Mileage is only reimbursed for those round-trips totaling 10 miles
    or more at one time. Mileage reimbursement is reserved for special
    trips, not for regular trips to the bank or to pick up supplies.
    Should the need arise for mileage reimbursement, complete the
    provided form and turn in monthly. Mileage is paid through accounts
    payable, not through payroll.

    ***Safety:***

```{=html}
<!-- -->
```
-   All staff must strictly adhere to safety policies and procedures to
    prevent on the job injuries and maintain a safe work and living
    environment. Additional safety training is available through the
    central office. Arrangements can be made through your Regional
    Manager.

**Qualifications for this Position**

-   High school education or equivalent (exceptions may be made).

-   Full-time housekeeper/custodial experience, or gardening/grounds
    keeping experience, experience in related field or willingness to
    learn.

-   Personable and trustworthy.

-   Ability to work with and understand the problems of residents.

-   Concern for work-safety program.

-   Physical aspects of the job may require heavy lifting, bending,
    kneeling, stooping, climbing, balancing, and carrying.

+-----------------------------------------------------------------------+
| **List of Exhibits for Chapter 17**                                   |
+-----------------------------------------------------------------------+
| Exhibit 17.1 -- Cash Sheets                                           |
|                                                                       |
| Exhibit 17.2 -- Notice of Returned Check                              |
+-----------------------------------------------------------------------+

<table>
<colgroup>
<col style="width: 5%" />
<col style="width: 11%" />
<col style="width: 2%" />
<col style="width: 8%" />
<col style="width: 8%" />
<col style="width: 3%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 5%" />
<col style="width: 7%" />
<col style="width: 10%" />
<col style="width: 25%" />
</colgroup>
<thead>
<tr class="header">
<th colspan="12"><strong>Exhibit 17.1 Cash Sheet</strong></th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td colspan="5">Property: Allied Gardens</td>
<td colspan="7" rowspan="2">Fax or e-mail to Accountant immediately
after banking.</td>
</tr>
<tr class="even">
<td colspan="5">Month: January 2003</td>
</tr>
<tr class="odd">
<td colspan="3"><strong>$143,500.00</strong></td>
<td colspan="4">Budgeted Monthly Revenue</td>
<td colspan="2"><strong>52%</strong></td>
<td colspan="3">% of Budgeted Cash Received</td>
</tr>
<tr class="even">
<td colspan="12"></td>
</tr>
<tr class="odd">
<td colspan="4"><blockquote>
<p><em>Monthly Totals</em></p>
</blockquote></td>
<td colspan="2"><em>$74,713.00</em></td>
<td colspan="2"><em>$565.00</em></td>
<td colspan="2"><em>$74,148.00</em></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td>Batch #</td>
<td colspan="2">Date</td>
<td colspan="2">Amount of Deposit</td>
<td colspan="2">Returned Check</td>
<td colspan="2">Accumulated Total</td>
<td>E-mail Date</td>
<td>Notes</td>
</tr>
<tr class="odd">
<td>1</td>
<td>1230001</td>
<td colspan="2">12/31/02</td>
<td colspan="2">$1,500.00</td>
<td colspan="2"></td>
<td colspan="2">$1,5000.00</td>
<td>12/31/02</td>
<td></td>
</tr>
<tr class="even">
<td>2</td>
<td>0102001</td>
<td colspan="2">1/2/03</td>
<td colspan="2">$14,568.00</td>
<td colspan="2"></td>
<td colspan="2">$16,068.00</td>
<td>1/2/03</td>
<td></td>
</tr>
<tr class="odd">
<td>3</td>
<td>0102NSF</td>
<td colspan="2">1/2/03</td>
<td colspan="2"></td>
<td colspan="2">$565.00</td>
<td colspan="2">$15,503.00</td>
<td>1/2/03</td>
<td></td>
</tr>
<tr class="even">
<td>4</td>
<td>0103001</td>
<td colspan="2">1/3/03</td>
<td colspan="2">$22,395.00</td>
<td colspan="2"></td>
<td colspan="2">$37,00300</td>
<td>1/3/03</td>
<td></td>
</tr>
<tr class="odd">
<td>5</td>
<td>0103ADJ1</td>
<td colspan="2">1/3/03</td>
<td colspan="2">-$895.00</td>
<td colspan="2"></td>
<td colspan="2">$37,898.00</td>
<td>1/3/03</td>
<td>ADJ-Misapplication</td>
</tr>
<tr class="even">
<td>6</td>
<td>0103ADJ2</td>
<td colspan="2">1/3/03</td>
<td colspan="2">$895.00</td>
<td colspan="2"></td>
<td colspan="2">$74,148.00</td>
<td>1/3/03</td>
<td>ADJ-Misapplication</td>
</tr>
<tr class="odd">
<td>7</td>
<td>0103002</td>
<td colspan="2">1/3/03</td>
<td colspan="2">$36,250.00</td>
<td colspan="2"></td>
<td colspan="2">$74,148.00</td>
<td>1/3/03</td>
<td></td>
</tr>
<tr class="even">
<td>8</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>9</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>10</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>11</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>12</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>13</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>14</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>15</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>16</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>17</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>18</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>19</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>20</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>21</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>22</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>23</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>24</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>25</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>26</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>27</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>28</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>28</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>29</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>30</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>31</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>32</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>33</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>34</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>35</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>36</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>37</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>38</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>39</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>40</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>41</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>42</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>43</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>44</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>45</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>46</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>47</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>48</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>49</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>50</td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="12"><p>Per Batch Computation = Amount of Deposit
<em>minus</em> Returned Check Amount <em>equals</em> Total</p>
<p>Accumulated Computation = Prior Accumulated Total <em>plus</em>
Amount of Deposit <em>minus</em> Returned Check <em>equals</em> Current
Accumulated Total</p></td>
</tr>
</tbody>
</table>

  ---------------------------------------------------------------------------------------------------
  **Exhibit 17.2 Notice                                                                      
  of Returned Check**                                                                        
  ----------------------- ------------ ---- ------------ -- ---- -------------- -- --------- --------
  Date:                   07/13/2004                                                         

                                                                                             

  To:                     Melissa                                                            
                          Jones and                                                          
                          Gene Smith                                                         

                                                                                             

  Apt. \#                 234                                                                

                                                                                             

  Your check, No.                                                                            
  [5689]{.underline} in                                                                      
  the amount of \$                                                                           
  [850.00]{.underline}                                                                       
  has been returned to us                                                                    
  by the bank.                                                                               

                                                                                             

  Please promptly remit                                                                      
  the following:                                                                             

                                                                                             

  Amount of original                                             \$850.00                    
  payment by check:                                                                          

  Returned check charge                                          \$40.00                     

  Automatic late fee                                             \$40.00                     

  Current daily late fee                                         \$35.00                     

  [\$5.00]{.underline}                                                                       
  will be assessed                                                                           
  [daily]{.underline}                                                                        
  until payment is made                                                                      
  in full.                                                                                   

                                                                                             

  **Total Due as of**                                            **\$965.00**                
  [7/13/04]{.underline}                                                                      

                                                                                             

                                                                                             

  The total due must be                                                                      
  paid immediately in the                                                                    
  form of a cashier's                                                                        
  check or money order                                                                       
  **ONLY**.                                                                                  

                                                                                             

  Thank you for your                                                                         
  prompt attention to                                                                        
  this matter.                                                                               

                                                                                             

                                                                                             

  *Martha Manager*                                                                           

  Housing Manager                                                                            

  Forest Hill Woods                                                                          
  Apartments                                                                                 
  ---------------------------------------------------------------------------------------------------