# [National Oceanic and Atmospheric Administration]{.mark}

Listed below are the procedures associated with BPA \# DG133004BU0001
with Verizon Wireless for cellular service in the National Capital
Region.

Establishment of Cellular Service Account:

-   To establish a new account for an organization, the service order
    contact(s) that will coordinate service requests for the account
    should contact the Verizon Wireless Federal Account Service
    Coordinator for NOAA:

> Audrey Cann 301-980-0750 <audrey.cann@VerizonWireless.com>

Fax \# 240-568-1993.

Alternate contact is the Verizon Wireless Federal Account Manager for
NOAA:

> Dwight Garrett 202-494-2474 <dwight.garrett@VerizonWireless.com>
>
> Fax \# 703-847-5692.

-   Verizon Wireless will response via phone or email to set up an
    initial meeting with the NOAA service order contact.

-   The NOAA service order contact will provide the account name,
    billing address and contact information, including the credit card
    that will be billed for the service. Note that there is a standard
    format for all address information when completing the Verizon
    Wireless Federal Account Order Forms. Block 1 is the name of the
    organization/account. Block 2 is the shipping address. Block 3 is
    the address where the invoice is to be sent. See the samples below:

  ------------------------------- ---------------------------------------
  **1. Agency Address:**          **2. Shipping Address: (No P.O.
                                  Boxes)**

  Name of Agency:                 Name of Agency: **DOC/NOAA/F/MB**
  **DOC/NOAA/F/CIO**              

  P.O. Box:                       Street Address: **1315 East-West Hwy**

  Street Address: **1315          Building / Suite #: **SSMC3, Room
  East-West Hwy**                 14999**

  Building / Suite #: **SSMC3,    City / State / Zip: **Silver Spring, MD
  Room 9999**                     20910**     

  City / State / Zip: **Silver    Attention: **Jane I. Private**
  Spring, MD 20910**              

  Attention: **John Q. Public**   Phone #: **301-713-5555**

  Phone #:**301-713-9999, x999**  **\*Check here if same as billing
                                  address**: **X**

  **3. Billing Address: (Complete 
  only if different from Agency   
  Address)** **\*Check here if    
  same as Agency Address above**  

  Agency Name / Address / P.O.    
  Box:                            
  ------------------------------- ---------------------------------------

-   Referencing the NOAA BPA, determine which plan will provide the most
    cost effective solution for each of the subscribers. Keep in mind
    that for accounts with more than five phones, the plan minutes will
    be shared.

-   Provide the names of the subscribers, features required and the
    model of the cellular phones to be purchased. Note that there are
    standard phone sets established for NOAA. Requests for non-standard
    service or phones will require a written waiver approved by the
    appropriate NOAA Line Office CIO, Staff Office CIO or NOAA CIO.

**Transition of Cellular Service From a Different Service Provider**:

-   If the subscriber has existing service with another provider and **a
    new phone number will be requested** from Verizon Wireless, follow
    the procedure for the Establishment of Cellular Service Account.
    After the new service has been established, send a request to the
    previous service provider to cancel the old service. Note that
    termination fees may apply if canceling service prior to contract
    term expiration.

> **OR**

-   If the subscriber has existing service with another provider and
    **[the existing phone number is to be ported
    (transitioned]{.underline})** to Verizon Wireless, contact the
    Verizon Wireless Federal Account Service Coordinator for NOAA:

> Audrey Cann 301-980-0750 <audrey.cann@VerizonWireless.com>

Fax \# 240-568-1993.

Alternate contact is the Verizon Wireless Federal Account Manager for
NOAA:

> Dwight Garrett 202-494-2474 <dwight.garrett@VerizonWireless.com>
>
> Fax \# 703-847-5692.

-   Identify the service order contact(s) that will coordinate all
    service requests for the account.

-   Verizon Wireless will call to set up an initial meeting with the
    NOAA service order contact.

-   The following information will need to be provided to Verizon
    Wireless:

    1.  The account name as it is listed with the existing service
        provider.

    2.  A copy of the most recent invoice from the existing service
        provider.

    3.  The credit card number that will be used to establish the
        account.

    4.  Current list of the names and phone numbers of the cell phone
        subscribers on the account---including any feature requirements.

    5.  The tax exempt id \# which is 30005004.

    6.  Any passwords for the current account that are needed when
        requesting changes.

    7.  Referencing the NOAA BPA, the new plan selection for each of the
        subscribers. This last should be determined by reviewing the
        monthly usage history for the account. Accounts with more than
        five subscribers will be able to share plan minutes.

```{=html}
<!-- -->
```
-   Note that the process of porting over existing cell phone numbers
    from other service providers to Verizon Wireless will take longer
    than the alternative of having new numbers assigned. The porting
    process may take several days during which the subscribers will need
    to carry both the old and new phones. Incoming calls will be
    received on the old phone; outgoing calls will be made from the new
    phone. A text message will notify users when the service has been
    ported successfully.

-   No additional cancellation request will be required to be sent to
    the previous service provider when the phone number has been ported.
    A final bill should be rendered.

**Requests for Service and/or Equipment Additions, Changes or
Deletions**:

-   For any service or equipment orders, the established NOAA service
    order contact should contact the Verizon Wireless Federal Account
    Service Coordinator for NOAA:

> Audrey Cann 301-980-0750 <audrey.cann@VerizonWireless.com>

Fax \# 240-568-1993.

Alternate contact is the Verizon Wireless Federal Account Manager for
NOAA:

> Dwight Garrett 202-494-2474 <dwight.garrett@VerizonWireless.com>
>
> Fax \# 703-847-5692.
>
> Orders can be initiated by phone, fax or electronic mail. Order forms,
> available at webaddress heres
>
> can be filled out and sent as an attachment. Verizon Wireless will
> complete the remaining information required to process.
>
> Shiela Thomas 800-711-2900, ext 5049
> <shiela.Thomas@VerizonWireless.com>
>
> Fax \# 240-568-1299

-   Provide existing account number in Block 4. See sample below:

  ---------------------------------------- ------------------------------
  **4. Billing Information (for Equipment  
  Bill of Sale)**                          

  Purchase Order #: **DG133004BU0001**     

  Bill to Existing Account #: **     **    

  **Credit Card Information (if            
  applicable)**                            

  Name of Agency: **     **                

  Name on Credit Card: **     **           

  Credit Card Type:                        

  Credit Card #: **     **                 

  Expiration Date: **     **               

  Amount to be Billed to Credit Card:      
  \$**     **                              

  Date of Price Quote: **     **           

  Signature: **     **                     

  Printed Name: **     **                  

  Phone #: **     **                       Date: **     **
  ---------------------------------------- ------------------------------

-   Provide information for the specific request. If new subscriber,
    provide name, features required and phone type to be purchased. If
    change or deletion of existing subscriber, provide name, phone line,
    phone type and the nature of the change.

-   All phones will be shipped to the NOAA service order contact. Do not
    discard the paperwork that accompanies the phone, as it contains
    information that will be needed for phone activation.

-   For activation of a new or replacement phone, contact Verizon
    Wireless Customer Service 1-800-711-2900.

**Trouble Reporting and Repair**:

-   For service outages or customer assistance, contact Verizon Wireless
    Customer Service 1-800-711-2900 (service support available 24 X 7)

-   Note that after the warranty has expired on the phone equipment
    itself, all equipment repair and replacement is coordinated via
    service orders. Contact the Verizon Wireless Service Coordinator:

> Audrey Cann 301-980-0750 <audrey.cann@VerizonWireless.com>

FAX \# 240-568-1993 (during business hours)

-   It is recommended that individuals or offices with a low tolerance
    for service outages, maintain spare equipment that can be quickly
    activated.

```{=html}
<!-- -->
```
-   For activation of a new or replacement phone, contact Verizon
    Wireless Customer Service 1-800-711-2900. Provide the phone number
    and ESM number found under the battery.

**Billing Inquiries**:

-   For billing inquiries about the vendor invoice, contact the Verizon
    Wireless Service Coordinator:

> Audrey Cann 301-980-0750 <audrey.cann@VerizonWireless.com>
>
> FAX \# 240-568-1993
>
> OR
>
> Verizon Wireless Customer Service 1-800-711-2900

Porting Process:

> This is the process for porting existing cellphone numbers from
> another service provider to Verizon Wireless:

-   A request form is submitted along with

-   A request for the purchase of a new phone or activation of an
    existing phone (note that phones provided by other carriers will not
    work)

-   Verizon Wireless will send out the new phones via FEDEX to the
    service order contact.

-   Service contact will call 1-800-??? to activate the phone, then
    distribute to subscribers.

-   The subscribers will carry both old and new phones until