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1\. OBJECTIVES: The objectives of the Field Issue Resolution System

are to:

a\. Facilitate timely responses to questions and requests from the

Field.

b\. Monitor the types of issues that concern the Field.

2\. COVERAGE: Any communication initiated by the Field which in the

opinion of the Regional Administrator or his designee(s) warrants

special Headquarters attention in order to ensure a timely response

may be put into the System. There is no requirement that any

communication be made a part of the System.

3\. PROCEDURE:

a\. Any communication may be placed into the System by attaching a

completed [Form
HUD-1069](http://www.hud.gov/utilities/intercept.cfm?/offices/adm/hudclips/forms/files/21005x01.pdf)
to it before it is sent to the

appropriate Headquarters office(s).

b\. A copy of the Form HUD-1069 and the correspondence should be

sent to the Office of the Deputy Under Secretary for Field

Coordination (DUSFC).

c\. DUSFC shall assign an action officer to monitor progress on the

Headquarters\' response. Each primary organization of the

Department shall designate a liaison with DUSFC on this matter.

4\. FORM HUD-1069, \"Field Issue Resolution System Input Record\", is

scheduled as the Appendix of this Handbook. It should be completed

as follows:

a\. \"Field Contact\" is the name of the person in either the Regional

or appropriate Area Office who can best answer any questions

about the correspondence. His telephone number and the Region

should also be included.

b\. \"Offices Involved\" are the addressees of the correspondence and

any other offices who are involved with the issues raised by the

correspondence.

c\. \"Date Forwarded\" refers to date the correspondence and

accompanying Form HUD-1069 are sent to Headquarters.

d\. \"Date Required\" is the date beyond which the lack of an answer

or other appropriate action would result in serious operational

difficulties.

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e\. \"Type of Issue\". This list is not intended to be exhaustive.

Check the phrase which best describes the issue being raised in

the correspondence. The categories are defined in Paragraph 5.

f\. \"Summary of Issue\" should be a capsule description of the problem

or request.

g\. \"Remarks\" may be used to expand on the summary description of

the issue and explain its urgency.

5\. TYPES OF ISSUES:

a\. \"Processing Priorities:\" A request that a HQ organization

designate which of its programs should be given priority in

the allocation of Field resources.

b\. \"Deadline Extension:\" A request that Headquarters allow more

time to a Region or Area Office for the completion of a report

or other work.

c\. \"Organization Change:\" A request that Headquarters approve an

organizational change.

d\. \"On-Site Assistance or Field Training:\" A request that

Headquarters send a team to assist or advise an office in the

Field or that it schedule training for Field personnel.

e\. \"Policy or Program Change:\" A request that Headquarters approve

a proposed change in a policy or program.

f\. \"Reconsideration or Waiver:\" A request that Headquarters

overrule either a Field decision or a standing Headquarters

instruction.

g\. \"Program or Policy Guidance:\" A request for clarification of

program instructions or policy.

h\. \"Operating Plan Change or Fund Allocations:\" A request that

Headquarters approve a change in the Operating Plan/Executive

Management Reports or an allocation of program funds.

i\. \"Other:\" Specify an additional category if the ones provided

do not fit the issue.

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6\. HEADQUARTERS RESPONSIBILITIES:

Headquarters offices are to:

a\. Expeditiously respond to all Field issues submitted.

b\. Inform DUSFC and the Field contact of any anticipated delay

in response.

c\. Send a copy of any FIRS related correspondence to DUSFC.

7\. RESPONSIBILITIES OF DUSFC:

a\. Monitor the progress of each issue in the System.

b\. Assign an action officer to expedite Headquarters action

on each issue.

c\. Coordinate the resolution of cross-program issues.

d\. Identify and report trends and problems in the interaction

between Headquarters and the Field to the Under Secretary/

Secretary.

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