+-----------------------------------+--------+-------+-------+-------+
| *FY 2009 -- Trademark Performance | **FY   | **FY  | **FY  | **FY  |
| Measures -- Quarter 1*            | 2008** | 2     | 2     | 2     |
|                                   |        | 009** | 009** | 009** |
|                                   | **Res  |       |       |       |
|                                   | ults** | *     | *     | **    |
|                                   |        | *Targ | *Qtr. | Varia |
|                                   |        | ets** | 1     | nce** |
|                                   |        |       | Resu  |       |
|                                   |        |       | lts** |       |
+-----------------------------------+--------+-------+-------+-------+
| QUALITY                           | First  | First | First | +.94% |
|                                   | Office | O     | O     |       |
| Improve examination quality of    | A      | ffice | ffice | +.52% |
| Trademarks as indicated by the    | ction: | Ac    | Ac    |       |
| compliance rate determined        | 95.8%  | tion: | tion: |       |
| through an in-process review      |        | 95.5% | 96.4% |       |
| evaluation of the statutory bases | Final  |       |       |       |
| for which the Office raises       | A      | F     | F     |       |
| issues and or refuses marks for   | ction: | inal: | inal: |       |
| registration based on the first   |        |       |       |       |
| office action and the examiner's  | 97.2 % | 96%   | 97.5% |       |
| approval or denial of the         |        |       |       |       |
| application[^1]:                  |        |       |       |       |
+-----------------------------------+--------+-------+-------+-------+
| E-GOV                             |        | 62%   | 60.2% | -2.9% |
|                                   |        |       |       |       |
| Increase the use of electronic    |        |       |       |       |
| filing and processing as measured |        |       |       |       |
| by the percent of applications    |        |       |       |       |
| for the registration of a         |        |       |       |       |
| trademark that are processed      |        |       |       |       |
| electronically[^2].               |        |       |       |       |
+-----------------------------------+--------+-------+-------+-------+
| APPLICATION FILINGS -- Classes    | 4      | 39    | 8     | -2.2% |
|                                   | 01,392 | 0,000 | 9,137 |       |
| Increase/Decrease from the prior  |        |       |       |       |
| year                              | 1.8%   | -2.8% | -     |       |
|                                   |        |       | 10.7% |       |
+-----------------------------------+--------+-------+-------+-------+
| Examiner PRODUCTION               | 4      | 39    | 10    | +     |
|                                   | 15,896 | 0,000 | 8,993 | 18.2% |
| Initial Exam First Actions        |        |       |       |       |
|                                   | 4      | 41    | 10    | +9.2% |
| Examiner Disposals --             | 37,315 | 3,000 | 6,976 |       |
| abandonments and approval for     |        |       |       | +     |
| publication                       | 8      | 80    | 21    | 13.5% |
|                                   | 53,211 | 3,000 | 5,969 |       |
| Examiner Balanced Disposals --    |        |       |       |       |
| first actions plus disposals      |        |       |       |       |
+-----------------------------------+--------+-------+-------+-------+
| Examiner FTE                      | 382.2  | 380   | 98.95 | 4.2%  |
+-----------------------------------+--------+-------+-------+-------+
| Productivity -- Balanced          | 2,232  | 2,113 | 2,183 | +2.3% |
| Disposals per Examiner FTE        |        |       |       |       |
+-----------------------------------+--------+-------+-------+-------+
| Productivity -- Balanced          | 2,192  | 2,058 | 2,166 | +5.2% |
| Disposals per Examiner FTE        |        |       |       |       |
| including comp/credit hours       |        |       |       |       |
+-----------------------------------+--------+-------+-------+-------+
| Office Disposals -- abandonments  | 4      | 35    | 10    | +     |
| and registrations                 | 30,343 | 8,100 | 1,570 | 13.5% |
|                                   |        |       |       |       |
| Registrations                     | 2      | 22    | 6     | +6.6% |
|                                   | 74,250 | 6,000 | 0,232 |       |
+-----------------------------------+--------+-------+-------+-------+
| PENDENCY                          | 3.0    | 2.5   | 2.8   | On    |
|                                   |        | --    |       | t     |
| First action pendency from date   |        | 3.5   |       | arget |
| of filing to first office action  |        |       |       |       |
| in months.                        |        |       |       |       |
+-----------------------------------+--------+-------+-------+-------+
| PENDENCY                          | 13.9   | 16.0  | 14.3  | -     |
|                                   |        |       |       | 10.6% |
| Disposal pendency from date of    |        |       |       |       |
| filing to issuance of a notice of |        |       |       |       |
| allowance, registration, or       |        |       |       |       |
| abandonment -- **including**      |        |       |       |       |
| suspended and inter partes        |        |       |       |       |
| proceedings.                      |        |       |       |       |
+-----------------------------------+--------+-------+-------+-------+
| PENDENCY                          | 11.8   | 13.5  | 12.0  | -     |
|                                   |        |       |       | 11.1% |
| Disposal pendency from date of    |        |       |       |       |
| filing to issuance of a notice of |        |       |       |       |
| allowance, registration, or       |        |       |       |       |
| abandonment -- **excluding**      |        |       |       |       |
| suspended and inter partes        |        |       |       |       |
| proceedings.                      |        |       |       |       |
+-----------------------------------+--------+-------+-------+-------+
| EFFICIENCY                        | \$470  | \$632 | \$474 | -25%  |
|                                   |        |       |       |       |
| Improve the efficiency of the     |        |       |       |       |
| trademark process as measured by  |        |       |       |       |
| the average cost of a trademark   |        |       |       |       |
| disposal compared to trademark    |        |       |       |       |
| direct and indirect costs. Actual |        |       |       |       |
| results are based on total        |        |       |       |       |
| trademark related expenditures    |        |       |       |       |
| compared to office disposals.     |        |       |       |       |
+-----------------------------------+--------+-------+-------+-------+

[^1]: Final compliance measure has changed for FY 2009 to include
    approvals for publication as well as final office actions reported
    in FY 2008.

[^2]: New measure for FY 2009 replaces the percent of new applications
    filed electronically.