### Reference Text File for ISES CORPORATION GS-10F-0298M

### 

**GENERAL SERVICES ADMINISTRATION**

**FEDERAL SUPPLY SERVICE**

**AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST**

 

**MANAGEMENT, ORGANIZATIONAL AND BUSINESS IMPROVEMENT SERVICES (MOBIS)**

**FSC GROUP 874**

** **

**Special Item No. 874-1 and 874-1 (RC) Consulting Services**

 

**CONTRACT NUMBER: GS-10F-0298M**

 

For more information on ordering from Federal Supply Schedules click on
the FSS Schedules button at
[http://www.fss.gsa.gov](http://www.fss.gsa.gov/).

 

Period Covered by Contract:

**May 21, 2007 through May 20, 2012**

 

**ISES Corporation**

**2165 West Park Court, Suite N**

**Stone Mountain, GA 30087**

**Telephone: (770) 879.7376**

**Fax: (770) 879.7825**

[www.isescorp.com](http://www.isescorp.com/)

**Contract Administrator: Daniel C. Harrison**

<danh@isescorp.com>

** **

**ISES is a certified SBA 8(a) company, case #300767**

 

###### 

###### [TABLE OF CONTENTS]{.underline}

** ** 

**1. [CORPORATE
OVERVIEW](https://www.gsaadvantage.gov/ref_text/GS10F0298M/GS10F0298M_online.htm#CorpOvrvw%23CorpOvrvw)\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
3**

** **

**2. [DESCRIPTION OF
SERVICES](https://www.gsaadvantage.gov/ref_text/GS10F0298M/GS10F0298M_online.htm#DescSvcs%23DescSvcs)\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
5**

**FACILITY CONDITION ANALYSIS
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....5**

[**VERTICAL TRANSPORTATION
ANALYSIS**](https://www.gsaadvantage.gov/ref_text/GS10F0298M/GS10F0298M_online.htm#VTA%23VTA)
**\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...6**

[**OPERATIONAL AND MAINTENANCE
(O&M)**](https://www.gsaadvantage.gov/ref_text/GS10F0298M/GS10F0298M_online.htm#OMreview%23OMreview)

**[ORGANIZATION
REVIEWS](https://www.gsaadvantage.gov/ref_text/GS10F0298M/GS10F0298M_online.htm#OMreview%23OMreview)\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....6**

** **

**3. [GSA LABOR CATEGORY DESCRIPTIONS AND
PRICING](https://www.gsaadvantage.gov/ref_text/GS10F0298M/GS10F0298M_online.htm#PriceList%23PriceList)\...\...\...\...\...\...\...7**

** **

**4. [SUMMARY OF KEY GOVERNMENT CONTRACTING
EXPERIENCE](https://www.gsaadvantage.gov/ref_text/GS10F0298M/GS10F0298M_online.htm#RelExperience%23RelExperience)\.....8**

** **

1.  **CORPORATE OVERVIEW**

ISES Corporation is a business improvement consulting firm having its
SBA 8(a) certification. ISES specializes in providing business
improvement consulting services in the area of facilities management.
ISES is a facilities-focused engineering management enterprise. ISES
provides a full range of services, primarily to government agencies such
as GSA, Treasury Dept. and various national laboratories. ISES also has
a well established reputation in serving institutional clients, both
private and public. Key business improvement consulting services
include:

 

+---------------------------------+------------------------------------+
|         Facility Condition      |         Space Utilization & Master |
| Analysis                        | Planning                           |
|                                 |                                    |
|         Elevator Engineering    |         CMMS Implementation        |
|                                 |                                    |
|         Infrastructure/Utility  |         Operations and Maintenance |
| Analysis                        | Analysis                           |
|                                 |                                    |
|         Energy Systems Utility  |         Equipment Inventory        |
| Evaluation                      |                                    |
|                                 |         Security Analysis/Adverse  |
|         Deferred                | Event                              |
| Maintenance/Capital Renewal     |                                    |
|                                 | Management                         |
|         Hazmat                  |                                    |
| Analysis/Reporting              | Facilities Financing               |
|                                 |                                    |
|         Component Replacement   |         FEMA Emergency Planning &  |
| Model                           | Analysis                           |
+---------------------------------+------------------------------------+

 

The primary business improvement consulting service provided to clients
involves the preparation of comprehensive Facility Condition Analyses
(FCA) and Infrastructure Analysis for utilities, hardscape, and site
(including the ISES FCA Software System, in both Network and Web
Version). To properly conduct these studies, ISES employs Executives,
Engineers and Architects with prior experience working inside an
institutional maintenance and engineering environment. This accumulated
experience makes ISES well suited to perform the additional services
listed, that are outgrowths of the primary service.

 

ISES has performed FCA studies for over 170 major institutions and
numerous smaller clients. Over the last twenty years, this has involved
the physical inspection of more than 17,000 separate facilities
encompassing approximately 1,000,000,000 gross square feet including the
associated infrastructure. Due to the aforementioned expertise in
facility operations, ISES has performed specialized operations and
maintenance studies for more than a third of our major clients. ISES has
provided Facilities Engineering and Management Services in the above
mentioned areas for various clients, including:

 

+---------------------------------+------------------------------------+
|        GSA, Public Bldgs.       |         Stanford University        |
| Service, NCR 11                 |                                    |
|                                 |         Florida Juvenile Justice   |
| GSA (WPO) NCR 11, HOTD          |                                    |
|                                 |         The Salk Institute         |
| GSA PBS, Region                 |                                    |
|                                 |         City of Chicago            |
| GSA Region 4 Real Estate Design |                                    |
| &                               |         University of Michigan     |
|                                 |                                    |
| Construction (4PG)              |         University of Chicago      |
|                                 |                                    |
| Argonne National Laboratories   |         Pacific Northwest          |
|                                 | Laboratories Battelle              |
| Brookhaven National Laboratory  |                                    |
|                                 |         Emory University           |
| Bureau of Engraving & Printing, |                                    |
| D.C.                            |         City of San Antonio        |
|                                 |                                    |
| California Institute of         |   Vanderbilt University            |
| Technology                      |                                    |
|                                 |         University of Southern     |
|        University of            | California                         |
| Connecticut                     |                                    |
|                                 |                                    |
|        State of Nevada Public   |                                    |
| Works                           |                                    |
|                                 |                                    |
|        Georgia Institute of     |                                    |
| Technology                      |                                    |
+---------------------------------+------------------------------------+

 

**ISES is a certified SBA 8(a) company, case #300767, entrance date
02/02/2006, exit date 02/02/2015**

ISES Corporation is a corporate member in good standing in the following
professional organizations:

 

> SAME Society of American Military Engineers       

APPA The Association of Higher Education Facility Officers

NACUBO The National Association of College and University Business
Officers

ACUHO The Association of College and University Housing Officers

SCUP The Society of College and University Planners

NASFA National Association of State Facility Administrators

> IFMA International Facility Management Association

ISES Corporation is a Georgia Corporation

>  
>
> ISES Corporation
>
> 2165 West Park Court, Suite N
>
> Stone Mountain, Georgia 30087
>
> Telephone: (770) 879-7376 Fax: (770) 879-7825
>
> [www.isescorp.com](http://www.isescorp.com/)

 

Professional Engineering and Architectural Corporation within the State
of Georgia - \# 000906

>  
>
> Georgia Corporation Charter \# 8103812
>
> Georgia Corporation Control \# J103812
>
>  

ISES also has corporate charters in the following states:

>  
>
> California \# 1666977

Utah \# 310-7387-0142

Illinois \# 6097-718-6 and Professional Design Firm / Engineering Corp.
\# 184-002592

Florida \# F00000001611

Missouri-Professional Design Firm #2002003799

**2. DESCRIPTION OF SERVICES**

** **

ISES provides business improvement consulting services. ISES has become
a recognized business improvement leader particularly in the areas
encompassing facilities management. Facilities Management (FM) is a
multi-faceted function that involves managing scarce resources to
maintain a wide variety of facilities that must remain in use for
indefinite periods of time. The typical facilities management
organization is required to address issues in a timely manner that run
the gamut from repairs on an individual restrooms to operating utility
plants. Individual projects can range in scope from less than \$100 to
over \$10,000,000. The key to effectively managing an organization with
such diverse responsibilities and functions is data. That is where ISES
steps in, assisting clients in collecting and prioritizing data on their
facility assets. ISES provides business improvement consulting services
that encompass a broad range of consulting services to an institutional
client base, all focusing on the facilities management arena with a
purpose of improving internal operations through better utilization of
scarce resources. The primary services provided in this arena are the
Facility Condition Analysis (FCA), Vertical Transportation Analysis, and
Operational and Maintenance (O&M) Organization Reviews (including
benchmarking) and CMMS selection, implementation and usage.

 

 **FACILITY CONDITION ANALYSIS**

 

The FCA is the basic building block of improved facilities management
processes. Prior to initiating any action plan for improvements to
facilities across a portfolio, it is necessary to understand the true
scope of the requirements and then proceed with a plan to deal with
observed deficiencies in a logical and economical manner. The FCA
provides an objective analysis at all of the facilities and
infrastructure maintained by the FM organization. Through this process,
a database of long-term facility needs is developed which allows the FM
organization to plan and prioritize needs, as well as develop a
framework for long range capital budgeting. The FCA data is typically
organized along the following lines:

 

>                   Exterior Structure
>
>                   Interior / Finish Systems
>
>                   ADA Compliance
>
>                   Fire / Life Safety
>
>                   Site
>
>                   Health
>
>                   HVAC
>
>                   Plumbing
>
>                   Electrical
>
>                   Vertical Transportation
>
>                   Telecommunications
>
>                   Security Systems

 

The data gathered during the inspection process is utilized to develop
deficiency projects. Each project is prioritized and estimated (for cost
impact). All of the resultant data is entered into a state of the art,
Internet-ready database management system (ISES FCA-WEB). This system
allows the client to not only manipulate and query the data, but also
allows for ease of data maintenance (crucial as facilities are not
static entities, conditions are constantly changing and the long range
plan for facilities must be adapted to suit these conditions).
Additional optional services which can be provided as part of the basic
FCA service include life cycle modeling, equipment inventory
verification, as-built drawing verification and CAD preparation, and
infra-red inspection of roofing systems.

 

**VERTICAL TRANSPORTATION ANALYSIS**

** **

** **A specialized subset of the regular FCA process, the Vertical
Transportation Analysis provides and in-depth condition report of the
clients existing vertical transportation needs. Included in this review
is not only an assessment of the condition of existing equipment, but
also a review of the elevator maintenance organization (whether it is an
in-house or out-sourced organization). A typical analysis of this kind
(where the maintenance is out-sourced) will pay for itself in less than
two years by identifying funded items that have not been addressed but
are already covered under the existing maintenance contract.

 

**OPERATIONAL AND MAINTENANCE (O&M) ORGANIZATION REVIEWS**

  A natural outgrowth of the FCA process, ISES also routinely provides
O&M Review services for FM organizations across the country. The goal of
such reviews is to identify organizational structure, point out areas
where realignment can improve operational efficiency, and analyze
organizational effectiveness. This includes benchmarking the
organization against comparable entities. A thorough review process will
also address the following areas within an FM organization:

 

>         Work reception and control
>
>         Work scheduling
>
>         Project estimating
>
>         Internal communication
>
>         Project management
>
>         Material management
>
>         Maintenance shop organization
>
>         FM staffing

 Also included in this review process is the examination of an FM
organizations Computerized Maintenance Management System (CMMS). Proper
implementation and use of a CMMS is one of the key ingredients in a
successful FM organization. ISES specializes in assisting clients with
the CMMS implementation process. This includes charting information and
workflows, to ensure that standard procedures are modified as necessary
to suit the capabilities of the new system. We also assist the client in
the decision process leading up to selection of a CMMS system,
customization of the CMMS, and adaptation of the work force organization
to suit the abilities of the chosen system. As part of the CMMS
implementation process, ISES can also provide equipment inventory
verification services, including tagging and bar coding. This element is
crucial in the proper set up of a CMMS as preventive maintenance work
orders, which are generated and managed through the CMMS depend upon an
accurate inventory of equipment to be serviced.

**FACILITIES OPERATIONS AND MAINTENANCE PROGRAMMING (FOMP)**

FOMP is ISES Corporations latest innovation in providing business
improvement services for managing facility portfolios. ISES Corporation
is supplying FOMP as a value-added service in the field of new building
operational cost programming. ISES provides a projected 25 year estimate
of the ongoing annual costs of operating and maintaining new buildings
and provides initial setup assistance of the new facility maintenance
program. This allows an organization to receive detailed operational
cost estimates for advance budget planning and evaluation. The
Facilities Operations and Maintenance Programming (FOMP) service is
divided into two basic tasks -- first, estimated costs of operations and
maintenance, and secondly, development of the maintenance program.
Estimates can be provided **prior to** building occupancy by utilizing
construction drawings for new and/or renovated buildings.

**3. GSA LABOR CATEGORY DESCRIPTIONS AND PRICING**

 

 *Project Manager*\
*Billing Rate Per Hour: \$137.94*

 

[Functional Responsibilities]{.underline}: Scheduling and management of
various projects, preparation of proposals and invoices, along with all
duties of either Project Architects or Engineers

[Minimum Education Requirements]{.underline}: Bachelor of Science/Arts
Degree

[Minimum Experience Requirements]{.underline}: 2 years with ISES, 10
years total professional experience

 

*Project Architect*\
*Billing Rate Per Hour: \$113.95*

* *

[Functional Responsibilities]{.underline}: Inspection of facilities and
facility maintenance organizations. Development of recommendations based
upon inspections and analysis, and development of cost estimates
associated with recommendations

[Minimum Education Requirements]{.underline}: Bachelor of Science in
Architecture or 10 years related experience

[Minimum Experience Requirements]{.underline}: Entry level at ISES

* *

*Project Engineer*\
*Billing Rate Per Hour: \$113.95*

* *

[Functional Responsibilities]{.underline}: Inspection of facilities and
facility maintenance organizations. Development of recommendations based
upon inspections and analysis, and development of cost estimates
associated with recommendations

[Minimum Education Requirements]{.underline}: Bachelor of Science in
Engineering or 10 years related experience

[Minimum Experience Requirements]{.underline}: Entry level at ISES

* *

*MIS Specialist*\
*Billing Rate Per Hour: \$113.95*

* *

[Functional Responsibilities]{.underline}: Development and maintenance
of database management systems, report writing, MIS hardware set-up and
maintenance

[Minimum Education Requirements]{.underline}: Bachelor of Science/Arts
Degree

Minimum Experience Requirements: Entry level at ISES

* *

*Engineering Analyst*\
*Billing Rate Per Hour: \$57.10*

* *

[Functional Responsibilities]{.underline}: Quality control proofreading
of reports, correction of reports, and publication of same reports

[Minimum Education Requirements]{.underline}: Bachelor of Science/Arts
Degree

[Minimum Experience Requirements]{.underline}: Entry level at ISES

* *

CAD Technician

*Billing Rate Per Hour: \$57.10*

* *

[Functional Responsibilities]{.underline}: Development of drawings in
AutoCAD

[Minimum Education Requirements]{.underline}: Associates of Arts

[Minimum Experience Requirements]{.underline}: Entry level at ISES

**4. SUMMARY OF KEY GOVERNMENT CONTRACTING EXPERIENCE**

** **

**Brookhaven National Laboratory**

Location: Building 97, MMC, 40 Brookhaven Ave., Upton, NY 11973-5000

Contract #: 11837

Date of Award: March 23, 2007

Contract Status: Complete

Government Contact: Mike Paquette

Phone: 631-344-5891

ISES Scope of Work: Business Improvement Consulting services including
Facilities Condition Analysis (FCA), electrical equipment inventory,
AutoCAD, PM

ISES was initially contracted by Brookhaven National Laboratories in
1999 to provide business improvement consulting services. A Facility
Condition Analysis was conducted as a part of an ongoing business
process improvement for their facility. ISES has since performed
subsequent analyses in 2003 and 2004 adding additional structures to the
analysis to complete a data update that included all BNL assets, some
335 individual structures. ISES was able to provide the experience,
expertise and personnel to complete this work for costs that were
pennies/gsf rather then dollars/gsf. In 2007 BNL again contracted ISES
to perform another analysis of their assets. This latest work included
an electrical equipment inventory to assemble a master equipment list
(MEL), bar coding of all inspected items, and preparation of CAD
drawings for the identified equipment in each building. ISES was
additionally tasked to develop procedures and documents for preventative
maintenance (PM) of the inspected equipment.

**GSA, Public Bldgs. Service, NCR 11**

Location: Region 11

Contract #: GSP1106YAC0101

Date of Award: September 28, 2006

Award Amount: \$182,133

Contract Status: Additional Tasking Ongoing

Government Contact CO: Kevin St. Clair

Government Contact Contract Specialist: Tara Jordan

Phone: 202-260-4436

ISES Scope of Work: Business Improvement Consulting for combined
operating cost measure analysis services

ISES was contracted to provide business improvement consulting services
to include a Facility Operations Cost Analysis of 11 key buildings with
over 9.7 million gsf, operated by GSA National Capitol Region 11, in the
Washington DC metro area. The intent was to provide a business analysis
to accurately gauge the cost effectiveness of provided services,
operating costs of routine operations and maintenance for each building
and the entire group. ISES also conducted a comparison of private sector
assets in the metropolitan area, and similar assets managed in the other
GSA regions across the nation. These newly developed figures were used
as a benchmark for comparison against previously supplied numbers GSA
had for operating costs. The figures included a breakdown by individual
building for O&M and review of current contracts against actual need.
GSA NCR 11 is using the provided data to review and align their
processes, contracts, and budget requests for all of their facilities
for a better ROI. ISES has been contracted to provide follow on analyses
to the initial Cost Analysis Comparison.

**GSA (WPO) NCR 11, Heating, Operation & Transmission District**

Location: 13^th^ & C Streets, SW., 2^nd^ Floor, Washington, D.C. 20407

Contract #: GS11P07YMC0012

Date of Award: May 25, 2007

Award Amount: \$455,655

Contract Status: Ongoing

Government Contact: Elaine Durbin

Phone: 202-690-9731

Contracting Officer: Dave Mbonu

COTR: Joel Klotz

Phone: 202-690-9730

ISES Scope of Work: Business Improvement Consulting to perform strategic
planning analysis of the central heating & refrigeration plant, 13^th^
and C Streets, SW and West heating plant, 1051 29^th^ St., NW,
Washington, D.C.

ISES was contracted to perform business improvement consulting services
to include an Energy Systems Utility Evaluation as part of a strategic
analysis of the two heating and chilled water plants that service GSA
NCR 11 metropolitan area including most of the major buildings
surrounding the mall area in Washington DC. The intent of this work is
to establish the cost and effectiveness of operating these plants in the
current locations and to seek possible alternative locations. Included
in this analysis are two additional options. The first is the
consideration of alternative power sources, renewable energy options and
meeting newly issued energy requirements. The second is a consideration
for further analysis for the possible conversion of the buildings
serviced by these plants to individual heating and cooling plants and
the associated costs, revenue impacts and meeting all building
guidelines for adaptation of these assets. This work is ongoing with
potential for the analysis of all 100 building conversions.

**GSA/HOTD NCR 11**

Location: 13^th^ and C Streets SW, Washington, D.C. 20407-0001

Contract #: GS11P07YMP0113

Date of Award: September 27, 2007

Award Amount: \$99,590

Contract Status: Ongoing

Government Contact: Elizabeth Henderson

Phone: 202-708-5517

Contracting Officer: Dave Mbnou

Phone: 202-690-9727

ISES Scope of Work: Business Improvement Consulting services to include
review and update of maintenance contract documents

ISES has been contracted to provide business improvement consulting
services to include preparation of an operations and maintenance
analysis and equipment inventory for GSA Heating Operations Transmission
Division. This is an analysis of the process and procedures HOTD uses to
conduct their operations and maintenance. ISES is providing the data and
format for contracting a comprehensive maintenance contract, and
providing the performance measures to be met. Specifically ISES is to
conduct an equipment inventory to be uploaded into their CMMS, review
and update the preventative maintenance program for major equipment,
develop predictive maintenance card guides, consumable parts list,
lubrication requirements, and a spare parts list. ISES personnel has
conducted all the interviews with management and staff, have completed
the inventory and are preparing final reports to be provided to HOTD
management to use in their ongoing business improvement process.

**GSA, PBS, Region 4 Real Estate, Design & Construction (4PG)**

Location: 401 W. Peachtree St., Atlanta, GA 30308

Contract #: GS04P07EXC0177

Date of Award: September 27, 2007

Award Amount: \$71,265

Contract Status: Ongoing

Government Contact: John Yallech, Jr.

Phone: 404-224-2316

ISES Scope of Work: Business Improvement Consulting services for
Savannah Service Center Level 3.5 Facility Assessments

ISES was contracted to provide business improvement consulting services
to include building evaluation reports for 13 GSA Region 4 Southeast
Sunbelt buildings in the Savannah Service Center. These buildings are
located in multiple cities throughout the Southeastern U.S. They have a
combined gsf of approximately 735K and include different building types
with varied uses. ISES personnel used their experience with all types of
structures including historic, secure facilities and remote locations to
complete this evaluation. ISES has been awarded a BPA from GSA Region 4
for continued building evaluations to support their work in completing a
review of their assets for inclusion in their regional cost analyses.
ISES is readily available to GSA Region 4 to conduct Disaster Emergency
Analysis, under Disaster Relief.

**Argonne National Laboratory**

1993 to March 2007

Mr. Rabinder Malhotra

Director Plant Facilities Services

\(630\) 252-5315

Location: 9700 South Cass Ave., Building 201, OCF-PRO, Lemont, IL 60439

Contract #: 78F61P0010200

Date of Award: March 7, 2007

Award Amount: \$50,800

Contract Status: Complete

Government Contact: Anne M. Frankowski

Phone: 630-252-7345

ISES Scope of Work: Business Improvement Consulting services to include
Facility Condition Analysis (FCA) and equipment inventory

In 1993, ISES was contracted to provide business improvement consulting
services to Argonne National Laboratory (ANL) as they embarked upon a
program of Condition Assessment for all facilities at the ANL site.
Previously, ANL staff was utilizing a hand-held data capture system.
While training ANL personnel, it became apparent that the hand-held
system was extremely inefficient. ANL chose to perform a test run
utilizing the ISES system of condition inspection. ISES was able to
inspect the entire site for less than one-third of the cost of the
previous hand-held application. ANL selected ISES as the provider of
choice for condition assessment services for all existing assets at the
ANL site.  Since the initial inspections, ISES personnel have continued
to update the ANL database on a regular basis. In addition to providing
the services listed above, ISES assisted ANL senior management staff in
conducting O&M Studies, selection and implementation of a new CMMS
system. ISES continues to provide cost effective services to ANL.

**The Bureau of Engraving and Printing (BEP) facility in Washington DC**

1993 to June 2006

Location: 14^th^ and C Streets, SW, RM 302-28A, Washington, D.C. 20228

Contract #: S0600203

Date of Award: June 1, 2006

Award Amount: \$134,598

Contract Status: Complete

Government Contact: Don O'Connor, Accounting Division

Phone: 202-874-7377

ISES Scope of Work: Business Improvement Consulting services to include
Facility Condition Analysis (FCA) and equipment inventory

The objective for this business improvement consulting analysis was the
creation of a prioritized project identification report with cost
estimates for deferred maintenance, capital renewal, and energy
conservation requirements. One of the principal challenges associated
with this project was the actual operational age of a majority of the
systems in these two buildings compared with the projected reliable
useful life and physical condition of systems that were still operating
well beyond those projections. The BEP facility in D.C. consists of two
primary structures joined by a partially subterranean tunnel. The main
building was constructed in 1914 and the annex in 1936 with a combined
gsf of 1.5M. In January 2004 ISES was contracted to perform a utility
systems condition and life cycle analysis, an equipment inventory with
bar coding to populate the data into the BEP CMMS. The analysis included
but was not limited to: *Steam distribution and condensate piping
systems*, *High Voltage and electrical distribution,* *Chilled water
generation plant*, *heating, ventilation, air conditioning*. ISES was
subsequently contracted to perform a similar analysis at the Fort Worth,
Texas production facility.