[1.0 CONTRACT OVERVIEW 5](#contract-overview)

[2.0 BUSINESS MANAGEMENT 7](#business-management)

[2.1 Phase-In Plan 8](#phase-in-plan)

[2.2 Financial Management 8](#financial-management)

[2.3 Technical Management 9](#technical-management)

[2.3.1 Work Control 9](#work-control)

[2.3.2 Requirements 11](#requirements)

[2.3.3 Reviews 11](#reviews)

[2.3.4 Meetings 12](#meetings)

[2.3.5 Outage Management 13](#outage-management)

[2.3.6 Training 13](#training)

[2.3.7 Configuration Management 14](#configuration-management)

[2.3.8 Security Management 14](#security-management)

[2.3.9 Emergency Management 15](#emergency-management)

[2.3.10 Data Management 15](#data-management)

[2.4 Quality Management 16](#quality-management)

[2.4.1 Customer Satisfaction 16](#customer-satisfaction)

[2.4.2 Quality Assurance 17](#quality-assurance)

[2.4.3 Reliability and Maintainability
18](#reliability-and-maintainability)

[2.4.4 Continuous Improvement 18](#continuous-improvement)

[2.4.5 Work Documentation and Authorization
18](#work-documentation-and-authorization)

[2.4.6 Foreign Object Debris (FOD) Prevention
19](#foreign-object-debris-fod-prevention)

[2.4.7 Energy Conservation 19](#energy-conservation)

[2.5 Risk Management 19](#risk-management)

[3.0 Safety, Health, and Environmental Stewardship
21](#safety-health-and-environmental-stewardship)

[3.1 Safety and Occupational Health 21](#safety-and-occupational-health)

[3.1.1 Voluntary Protection Program 22](#voluntary-protection-program)

[3.1.2 Systems Safety 22](#systems-safety)

[3.1.3 Operations Safety 23](#operations-safety)

[3.1.4 Mishap Investigating and Reporting
23](#mishap-investigating-and-reporting)

[3.1.5 Lessons Learned 24](#lessons-learned)

[3.1.6 Industrial Hygiene 24](#industrial-hygiene)

[3.2 Environmental Stewardship 24](#environmental-stewardship)

[4.0 Communications System Services 25](#communications-system-services)

[4.1 Communications Systems and Services Activities
25](#communications-systems-and-services-activities)

[4.1.1 Operations 26](#operations)

[4.1.2 Maintenance 27](#maintenance)

[4.1.3 Sustaining Engineering 27](#sustaining-engineering)

[4.1.3.1 Systems Engineering 28](#systems-engineering)

[4.1.3.2 Development Integration 29](#development-integration)

[4.1.3.3 Advanced Technology Development
29](#advanced-technology-development)

[4.1.4 KICS Communication Control 29](#kics-communication-control)

[4.1.5 Customer Requirements 30](#customer-requirements)

[4.1.6 Analysis and Assessment 30](#analysis-and-assessment)

[4.2 Communications Systems 31](#communications-systems)

[4.2.1 Voice Communications 32](#voice-communications)

[4.2.1.1 Operational Intercommunication System (OIS-D)
32](#operational-intercommunication-system-ois-d)

[4.2.1.2 Quintron Operational Intercommunication System (OIS-Q)
34](#quintron-operational-intercommunication-system-ois-q)

[4.2.1.3 Paging and Area Warning System (PAWS)
35](#paging-and-area-warning-system-paws)

[4.2.1.4 Radio Systems 36](#radio-systems)

[4.2.1.5 Audio Distribution System 37](#audio-distribution-system)

[4.2.1.6 Voice Distribution Management System (VDMS)
37](#voice-distribution-management-system-vdms)

[4.2.1.7 Astrocomm System 38](#astrocomm-system)

[4.2.1.8 Voice Recording System 39](#voice-recording-system)

[4.2.1.9 Public Affairs Audio Systems 39](#public-affairs-audio-systems)

[4.2.2 Visual Imaging and Timing Communications Services
40](#visual-imaging-and-timing-communications-services)

[4.2.2.1 Operational Television (OTV) 40](#operational-television-otv)

[4.2.2.1.1 Launch Complex 39 Shuttle Operations Television
40](#launch-complex-39-shuttle-operations-television)

[4.2.2.1.2 Industrial Area Operational Television
41](#industrial-area-operational-television)

[4.2.2.2 KSC Public Affairs Television (KSCTV)
42](#ksc-public-affairs-television-ksctv)

[4.2.2.3 Broadband Communications Distribution System (BCDS)
43](#broadband-communications-distribution-system-bcds)

[4.2.2.4 Timing & Countdown (T&CD) 44](#timing-countdown-tcd)

[4.2.2.5 Photo Services 44](#photo-services)

[4.2.2.5.1 KSC/Shuttle Photo Support 45](#kscshuttle-photo-support)

[4.2.2.5.2 Commercial ELV Photo Support
48](#commercial-elv-photo-support)

[4.2.2.5.3 DOD Technical Multi-Media Support
49](#dod-technical-multi-media-support)

[4.2.3 Transmission System 57](#transmission-system)

[4.2.3.1 T-Carrier/SONET Multiplexer System
57](#t-carriersonet-multiplexer-system)

[4.2.3.2 Asynchronous Transfer Mode (ATM) Transmission System (ATXS)
57](#asynchronous-transfer-mode-atm-transmission-system-atxs)

[4.2.3.3 Fiber Optic Systems 58](#fiber-optic-systems)

[4.2.3.4 Remote Monitoring and Alarm System (RMAS)
59](#remote-monitoring-and-alarm-system-rmas)

[4.2.4 Cable Systems 60](#cable-systems)

[4.2.5 Administrative Telephones 62](#administrative-telephones)

[4.2.5.1 Phone Seat Description 63](#phone-seat-description)

[4.2.5.1.1 PH1 Phone Description 63](#ph1-phone-description)

[4.2.5.1.2 PH2 Phone Description 63](#ph2-phone-description)

[4.2.5.1.3 PH3 Phone Description 64](#ph3-phone-description)

[4.2.5.1.4 PH4 Phone Description 64](#ph4-phone-description)

[4.2.5.1.5 PH5 Phone Description 64](#ph5-phone-description)

[4.2.5.1.6 PH6 Phone Description 65](#ph6-phone-description)

[4.2.5.1.7 PRI Service Description 65](#pri-service-description)

[4.2.5.2 Phone Service 65](#phone-service)

[4.2.5.2.1 Instrument 66](#instrument)

[4.2.5.2.2 Line Type 66](#line-type)

[4.2.5.2.3 Voice Mail 66](#voice-mail)

[4.2.5.2.4 Feature Set 66](#feature-set)

[4.2.5.2.5 Moves/Adds/Changes 67](#movesaddschanges)

[4.2.5.2.6 Restore to Service 67](#restore-to-service)

[4.2.6 Institutional Computer Networks
68](#institutional-computer-networks)

[4.2.7 Network IT Security 70](#network-it-security)

[5.0 Indefinite Delivery/Indefinite Quantity (ID/IQ) Catalog of
SPECIALIZED Services
75](#indefinite-deliveryindefinite-quantity-idiq-catalog-of-specialized-services)

[5.1 Communication Component Design, Development, Integration, and
Operational Support Services
75](#communication-component-design-development-integration-and-operational-support-services)

[5.2 ID/IQ Types of Services 76](#idiq-types-of-services)

[6.0 Contract Level Information Technology (IT)
78](#contract-level-information-technology-it)

[6.1 IT Security 78](#it-security)

[6.2 Support IT Hardware and Software
78](#support-it-hardware-and-software)

[7.0 Logistics 79](#logistics)

[7.1 Logistics Services 79](#logistics-services)

[7.2 Material Management 79](#material-management)

[7.3 Property Management 80](#property-management)

[7.4 Inventory Management 80](#inventory-management)

[7.5 Warehouse Storage Management 81](#warehouse-storage-management)

[7.6 Transportation Services 81](#transportation-services)

[7.7 Calibration Services 82](#calibration-services)

[7.8 Confined Space Work Areas 82](#confined-space-work-areas)

[8.0 TRAINING AND CERTIFICATION OF PERSONNEL
83](#training-and-certification-of-personnel)

[8.1 Training and Certification Plan
83](#training-and-certification-plan)

[8.2 Regulatory Requirements 83](#regulatory-requirements)

[8.3 Safety and Health 83](#safety-and-health)

[8.4 Access to Restricted Work Areas
83](#access-to-restricted-work-areas)

[8.5 Special Skills Certification 86](#special-skills-certification)

[8.6 Systems Training and On-the-Job Training (OJT)
86](#systems-training-and-on-the-job-training-ojt)

[8.7 Information Technology Security Training
86](#information-technology-security-training)

[8.8 Historical Records 86](#historical-records)

[8.9 Reporting and Status of Training and Certification
87](#reporting-and-status-of-training-and-certification)

[8.10 Use of Existing Training Resources
87](#use-of-existing-training-resources)

[8.11 Government and KSC Contractor Access to KICS Training
87](#government-and-ksc-contractor-access-to-kics-training)

**RFP #03-HAW-001**

**J-1**

**Performance Work Statement**

**For**

**Kennedy Space Center Integrated Communications Services (KICS)**

# 1.0 CONTRACT OVERVIEW

Kennedy Space Center (KSC) Communications Vision:

The Kennedy Space Center desires to acquire world-class support for
existing systems and services, modernize its communications
infrastructure, increase communication services customer satisfaction,
develop a service-based communication support model, and use this model
to meet future communications needs.

The desired end state, after modernization, is analogous to service
levels and standards of the telecommunications industry (i.e. shared,
high capacity infrastructure, 99.999% availability, coherent access to
large quantities of dissimilar information including: voice, video,
telemetry, audio, and data). KSC seeks establishment of relationships
and/or affiliations with the communications industry and related
technology providers. The primary role of these relationship(s) will be
to infuse knowledge, advanced technologies, and operational
methodologies into KSC's communications systems in order to achieve
KSC's modernization goals of increasing services, reducing cost and
meeting PWS requirements. Candidate areas for application of this
expertise/knowledge include: WAN/MAN design; development and
implementation; emerging communications technology implementation; and
large scale deployments (premise wiring, infrastructure upgrades,
LAN/MAN/WAN). "Affiliate," as used in this PWS, means a party obtained
via subcontract or other legally binding agreement that will support
design, implementation, and operations activities associated with this
KSC Vision.

A wide range of customers will be serviced under this contract,
including multiple NASA programs, DOD, contractors, academia, other
government agencies and varied space related industry entities. The
contract scope includes a wide spectrum of services and capabilities
that are categorized as "communications" and vary from well-defined
delivery order type items to efforts that involve the discovery and
development of the future.

The contractor shall perform contract Phase-In and operational support
activities so as to assure a seamless transition to and implementation
of the new contract without any impact to existing communications
infrastructure or mission operations.

The contractor shall perform communications and IT system design,
development, operations, planning, maintenance, modernization,
engineering, and life cycle management for the Kennedy Space Center and
NASA Initiatives. The goals associated with this effort include
increased responsiveness to customer needs, increased levels of customer
service and satisfaction, and operational support for multiple
concurrent users.

The contractor shall implement, maintain and utilize IT security
hardware and software techniques, upgrades, plans and tools to ensure
the highest integrity and security of KSC IT communication systems and
services.

The contractor shall perform its responsibilities in the most
cost-effective and efficient manner while supporting the government's
top priorities for safety, security, mission success, customer
satisfaction and infrastructure stewardship. These responsibilities
include the following: program management; design, engineering,
operation and maintenance of assigned facilities, ground systems;
information technology; logistics; and institutional support.

The contractor shall perform all necessary program management including
technical and business functions to plan, implement, track, report, and
deliver the required products and services described in this Performance
Work Statement (PWS). The contractor shall provide all personnel and
other resources, except as otherwise specified in the contract,
necessary to accomplish these functions. The contractor shall execute
these management functions while maintaining flexibility and
responsiveness to changing requirements.

The contractor shall implement a comprehensive safety and mission
assurance program that emphasizes safety, health, and environmental
stewardship in accordance with the NASA Safety Hierarchy described below
in Section 3.0.

Under this contract, the contractor shall have broad mission and
day-to-day responsibilities of increasing customer satisfaction,
performing communications system and IT development, providing
operations and modernization for the government and designees.
Therefore, the general scope of the contract covers any communications
or IT services or related activities arising from the PWS in support of
human exploration and development of space, earth and space science
exploration, or related enabling functions.

This contract will require the contractor to maintain and operate KSC's
communications infrastructure to support KSC communications needs while
migrating towards a service based model over the life of the contract.
Implementation of this vision will require the contractor to collapse
existing systems and their supporting infrastructure into a common
communications infrastructure without negatively impacting operational
support levels. As this process progresses, the capabilities provided by
these systems will move away from a "Cost Plus" model and toward a
priced-service model. Key outcomes desired from this migration include
improved flexibility of communications systems and infrastructure and
improved responsiveness.

# 2.0 BUSINESS MANAGEMENT

The contractor shall perform all business functions necessary to execute
and administer the Kennedy Integrated Communication Services (KICS)
contract under the guidelines of the center's safety, health, and
environmental policies.

The contractor shall manage and control intra-company, subcontractor,
and vendor activities required to fulfill the contract. The contractor
shall be accountable for the quality and timeliness of the goods,
services, and Indefinite Delivery/Indefinite Quantity (ID/IQ) efforts
under this contract. The contractor shall provide visibility for the
government into all aspects of intra-company, subcontractors, and vendor
activities.

The contractor shall provide the government with a quarterly KICS
contract review, which includes, but is not limited to: financial
status, indirect rate reviews and contract cost forecast (with estimate
to complete), cost savings and cost avoidance initiatives, systems
status, on-going projects, completed projects, planned or proposed
projects, risk management status and risk mitigation planning/status,
and safety and health data.

The contractor shall provide monthly status reviews and develop,
maintain and report performance-based metrics associated with cost,
schedule, and quality performance. The contractor shall define and
implement project controls for managing changes to the overall contract
cost and schedule.

The contractor shall perform to the communication service standards as
shown in the Surveillance Plan, Attachment J-5, Table 1, and deliver
communication services in accordance with Attachment J-5, Table 2.

The contractor shall implement KICS requirements and further KSC's goals
in reaching the KSC business management objectives of:

-   Providing safety, health, and environmental stewardship

-   Providing quality communication systems with no impacts to
    operational activities

-   Providing flexible communication resources to meet customer
    requirements

-   Providing personnel and processes that are timely and responsive to
    customer needs

-   Providing expertise in communication systems

-   Modernizing KSC communication systems infrastructure

-   Delivering communication services within contract value

-   Providing state of the art technology in communication systems

-   Beginning and finishing projects on schedule and within budget

-   Providing communications infrastructure stewardship

-   Managing costs, including labor rates and indirect cost growth

## 2.1 Phase-In Plan

The contractor shall develop and implement a Phase-In Plan, which
defines the contractor's approach to and estimated costs of phasing
communication services from the incumbent contractor while minimizing
operational impacts to various center customers. The Phase-In shall be
complete within 90 days of contract start to include migration of all
existing work control communication services data and records to the new
KICS work control system. The work control system shall be fully
operational by completion of the Phase-In period. The Phase-In Plan will
address partnering with the incumbents and provide a time estimate for
implementation. The contractor shall provide a Phase-In status to the
government at a minimum of once per week.

## 2.2 Financial Management

The contractor shall develop, implement, and maintain an integrated
financial management system for planning, tracking, compiling, and
reporting contract costs. The contractor shall provide all other
necessary financial support required by the government to meet the
budgeting, cost reporting, billing, and disclosure requirements of the
contract. The contractor shall develop and submit reports to the
government per the Work Breakdown Structure (WBS) provided in Appendix
6. The contractor shall provide financial systems that support NASA's
transition to full cost accounting.

The contractor shall provide financial reports in accordance with the
requirements of the Financial Report (DRD M-1), and NF533. The
contractor shall complete selected portions of NPD 9501.3A, Earned Value
Management as directed by the Information Technology and Communications
(IT&C) representative.

The contractor shall develop and implement a rolling five-year Technical
and Cost Plan (DRD M-2) to define planned work and estimate the cost of
work to be performed or planned during the subsequent five years. This
plan shall be revised and updated every year. The contractor shall
support the government's development of yearly operating plans with
respect to cost and workforce assessment of KICS related
responsibilities. The contractor shall support cost impact assessment of
requirements changes, hardware modifications or upgrades, special
studies, and Indefinite Delivery/Indefinite Quantity (ID/IQ) support.
Requests involving ID/IQ cost estimates shall be addressed and provided
to the government within 14 calendar days.

The contractor shall conduct a Monthly Financial Review meeting within
14 calendar days after the close of the reporting month to provide the
government Contracting Officer's Technical Representative (COTR) insight
into contract cost and workforce utilization. The contractor shall
provide accurate expenditures and forecasts of labor and material costs
and workforce utilization. The contractor shall develop and propose cost
and workforce utilization metrics, including trend analysis, to the
government for revision and agreement. The proposed metrics will reflect
sustaining engineering, operations and maintenance activities, and ID/IQ
support.

## 2.3 Technical Management

The contractor shall implement the contract requirements in a manner
that ensures all activities required by this PWS are properly
accomplished and recorded. The contractor shall implement a sustaining
engineering and maintenance program. The contractor shall manage
contract resources to account for surge, non-standard, and recovery
requirements in addition to collecting, tracking and enforcing
warranties provided for services, maintenance, or equipment related to
communication services covered in the contract. The contractor shall
recommend, develop, and implement innovative approaches consistent with
government regulations that improve services and customer satisfaction
provided under this contract.

After contract award, the contractor shall recommend, procure,
incorporate, and operate commercially available systems as replacements
for all obsolete Government Furnished Property (GFP) as delineated in
Appendix 5. The contractor shall develop and identify components and
systems requiring replacement or upgrade. The contractor's assessment of
GFP to be replaced, or subsequently identified as obsolete, requiring
upgrades, will be part of the Technical and Cost Plan. The government
will approve any upgrade or replacement of GFP.

The contractor shall provide the government unrestricted on-line access
to all data generated in the performance of this contract and utilize
web-based interfaces whenever possible*.* Contract deliverables shall be
made available to the government using automated, on-line systems, and
may utilize existing KSC systems (e.g. TechDoc).

The contractor shall participate in weekly status (configuration and
availability) meetings with associated communications systems government
organizations.

### 2.3.1 Work Control

The contractor shall implement a work control process. This process must
plan, schedule, execute, monitor, document and improve KICS-provided
communication services. This process shall include In-Family and
Out-of-Family (see Section 4.0) services and developmental activities,
and shall exhibit sufficient flexibility to adapt to future contract
requirements. The contractor shall utilize MAXIMO as the KICS work
control system. The government shall provide the software license to
implement MAXIMO for the current communications support services
operating environment.

The contractor's work control system and business processes shall track
and predict personnel and system resource usage and shall incorporate
and utilize a resource leveling function across operations and
maintenance, sustaining engineering, program support and ID/IQ. The
contractor's work control system shall have the capability to provide
online reports to identified government and customer users. The
contractor's work control system shall provide and the contractor shall
implement work control data migration to the KICS successor contractor.

The contractor shall provide an integration function for all
communication services under contract. The integration function shall
provide status to the government on all scheduled work, outages, and
other items pertinent to the contractor's provision of communication
services.

The contractor shall ensure critical communication services (e.g.
security, fire alarms, OIS-D, paging and area warning, OTV, and other
critical systems identified in Attachment J-1, Section 4.0) are
available and operational 24 hours per day, 7 days per week. The
contractor shall staff an existing communications control center 24
hours per day, 7 days a week to document customer requests for service.
The communications control center shall initiate remediation activities
by the appropriate KICS contractor organization or transfer the request
to the appropriate KSC contractor for remediation.

For administrative communication services (e.g. phones, voice mail,
video conferencing), the contractor shall respond to customer requests
for service and correct service deficiencies from 6:00 a.m. Eastern to
8:00 p.m. Eastern, Monday through Friday except when specifically
approved by the government.

The contractor shall support pre-planned program customer requirements
and operational processing up to 24 hours per day, 7 days a week. In
response to unplanned outages, schedule disruptions or to declared
contingencies, the contractor shall support up to 24 hours per day, 7
days a week. The contractor shall perform outages and execute
maintenance actions during non-mission critical and off-shift timeframes
in order to minimize risk to program operations and to limit impacts to
center wide processes (reference Section 2.3.5, Outage Management).

The contractor shall provide a weekly work schedule, with associated
resource usage, for each system. The work schedules shall contain all
work with the exception of In-Family and Task Order work items. The work
schedules shall show all planned work for the current fiscal year as
well as the previous week. All completed work shown on the schedules
shall be indicated as such. The contractor shall also integrate all KICS
system work schedules and provide, on a weekly basis (or less
frequently, as determined by the IT&C government representative), an
integrated master KICS work schedule.

The contractor shall provide a technical status report to the government
on a weekly basis. The report shall address, but is not limited to,
project status, significant maintenance actions, system anomalies,
customer support issues, near-term outages, issues and concerns, and
planning status of future work. The contractor shall provide minutes and
track and maintain an action item log through completion of corrective
action.

The contractor shall schedule activities to include the following
minimum information:

1.  Work orders to be executed

2.  Task duration, including start and end times

3.  Identification of hazardous operations and associated control area
    requirements

4.  Task leader and phone number

5.  Personnel resources, by function, required for each activity

6.  Parts required to implement the task

7.  Related system outages and impact times

The contractor shall provide schedule activities information to the
government during the weekly status meetings. Scheduling information
shall also be incorporated into the weekly work schedule described
above.

### 2.3.2 Requirements

The contractor shall develop and maintain a process for collecting and
documenting customer requirements. The contractor shall be responsible
for the entirety of communication systems from data source to delivery
at the customer interface point. The contractor shall assist KICS
customers in development of communication system requirements and
documentation of requirements in official databases.

The contractor shall respond to requirements in the Program Requirements
Document (PRD) using the Automated Support Requirements System (ASRS) in
accordance with KSC GP60-3, Automated Support Requirements System
Handbook. The contractor shall provide a closed-loop, tracking mechanism
to ensure requirements are documented in work control procedures,
implemented, and verified within the database.

The contractor shall develop and implement a web-based tool for KICS
customers to document and track communication support requirements and
obtain work schedules to be operational 6 months after contract award.

For program mission support or major institutional customer requirements
that cannot or will not be met, the contractor shall prepare, process,
and provide justification for approval by the IT&C government
representative.

On an as-requested basis, the contractor shall provide the government
with status of completed and open requirements to include estimated
hours and/or cost to complete.

### 2.3.3 Reviews

The contractor shall provide support and technical input with respect to
communication systems at various reviews. These reviews include, but are
not limited to, those listed in Table 2.1.

  --------------- -------------------------------------------------------
  **FUNCTION**    **REVIEW**

  STS             Flight Hardware Move/Mate Readiness Review

                  S0017, Terminal Count Demonstration Test (TCDT)
                  Pre-Test Briefing

                  S0026, S0028 Orbiter Landing

                  S5023, Orbiter Rollover

                  A5214, SSV Rollout

                  S0009, Pad Validation

                  S0014, Flight Readiness Firing

                  S0037, LH2/L02 Load Demonstration

                  Payload Interface Test (S07XXX) as applicable

                  Launch Readiness Review (LRR)

                  S0007, Launch Countdown Pre-Test Briefing

                  S0007, Launch Countdown Post-Test Briefing

                  S0007 and S0017 OMI Reviews

                  GSS Rollover, Rollout Readiness Review

  ISS/Payloads    Payload Test as applicable

                  Payload Test OMI Review as applicable

                  Launch Site Support Plans

                  Program Requirement Documentation Review

                  Payload Readiness Review (PRR)

                  Ground Operations Readiness Review (GORR)

  LSPO            Launch Management Coordination Meeting (LMCM)

                  Launch Readiness Review (LRR)

                  Flight Readiness Review (FRR)

  Institutional   Major Moves

                  Emergency Preparedness Plan Annual Review

                  Center Director Annual Holiday Outage Review

                  Facility construction and modification as applicable

                  Institutional reviews and boards as applicable

                  CoF Design Reviews

                  Monthly Financial Review

                  KICS Quarterly Contract Review

  All             Anomaly/investigation reviews as applicable

                  Constraint and Pre-Test reviews as applicable

                  IT&C Pretest and Posttest Readiness Reviews
  --------------- -------------------------------------------------------

**Table 2.1:** Reviews

### 2.3.4 Meetings

The contractor shall provide support and technical input with respect to
communication systems at various program and institutional meetings at
KSC. These meetings include, but are not limited to, those listed in
Table 2.2. The contractor shall respond to action items identified at
meetings.

  --------------- -------------------------------------------------------
  **FUNCTION**    **MEETING**

  STS             Launch Countdown Working Group (LCWG)

                  Launch Commit Criteria Working Group

  ISS/Payloads    Ground Operations Working Group (GOWG)

                  Technical Interchange Meeting (TIM)

                  ICS Status Meeting

                  Monthly Facility IPT

  LSPO            Ground Operations Working Group (GOWG)

                  Technical Interchange Meeting (TIM)

                  Communication and Telemetry Requirements Meeting

  Institutional   Outage Planning Meetings

                  Major Moves

                  Weekly Systems Status Meeting

                  IT&C Prelaunch & Postlaunch Photo Review
  --------------- -------------------------------------------------------

**Table 2.2:** Meetings

### 2.3.5 Outage Management

The contractor shall plan and implement communication system and
facility outages at KICS supported facilities. To ensure outages have
been properly coordinated and approved by KSC customers prior to
implementation, the contractor shall develop an outage identification,
review and customer approval process, and participate in other
contractor's outage planning sessions and reviews. The contractor shall
ensure outages are scheduled, initiated and recovered during periods of
non-critical program or center processing and shall ensure communication
systems maintenance, update, test, checkout and repair are completed as
defined by requirements in the PRD and Section 4.0. The contractor shall
recover from unplanned outages in a manner that limits impacts to
critical center or mission processing operations. For each outage, the
contractor shall maintain a list of impacted systems and approving
organizations. The KICS outage task leader shall ensure all affected
parties are notified when planned outages exceed planned timelines or
when unplanned outages occur.

### 2.3.6 Training

The contractor shall provide a reliable work force that is trained and
competent, certified and licensed as required, and experienced and
knowledgeable about the work to be accomplished, so as to meet all
responsibilities under the contract throughout the life of the contract.
The contractor shall manage training and certification to be
cost-effective, and to ensure that the appropriate skills, experience,
and knowledge are available when and where they are needed. The
contractor will further manage training and certification to ensure that
current skills and knowledge are maintained as technology advances and
infrastructure modernization progresses. The contractor shall plan and
implement training and certification as described here and in Section
8.0 of this Performance Work Statement.

The contractor shall maintain a technical reference library to support
contractor personnel and for customer education and use. The contents of
the library shall be cataloged to facilitate library use. The library
shall contain documents not released through the Engineering Data Center
(EDC) process, or made available via the CMDS or Tech Doc systems, such
as Commercial Off-The-Shelf (COTS) equipment and software manuals,
vendor drawings, KICS-developed documents, and other documentation and
publications and software that apply to the products and services
utilized or delivered by the KICS contract.

### 2.3.7 Configuration Management

The contractor shall perform configuration management on all assigned
hardware and software. The contractor shall provide configuration
documentation for all communication systems and components operated
under this contract such as, but not limited to: engineering drawings,
circuit path routing, and access control, (DRD M-3). The contractor
shall maintain the documentation of assigned systems to the "as-built"
configuration. The contractor shall maintain the existing Operations,
Maintenance and Engineering Matrix (OMEM), which delineates equipment
configuration designation. The contactor shall appoint an administrator
responsible for maintenance and updates to the Configuration Management
Data System (CMDS). The appointed individual for CMDS will need to be
trained and certified to perform the administrator's functions. The
contractor shall make configuration management data and information
available to the government as requested.

The contractor shall provide a configuration control board and implement
a configuration control process to receive, evaluate, prioritize, track
and implement configuration control for communications systems.

[]{.mark}

### 2.3.8 Security Management

The contractor shall operate a security program in accordance with
governing Agency, Department of Defense (DOD), Department of Homeland
Security, and KSC directives as revised. The contractor shall develop,
update and implement a Security Plan (DRD-M-4), which provides security
planning for all personnel, facilities, equipment, and communications
systems to assure compliance with, but not limited to, the following:
NFS 1852.204-76, Security Requirements for Unclassified Technology
Information Resources, FAR 52.204-2, Security Requirements, NFS
1852.223-75, Major Breach of Safety or Security, NPG 1620.1, Security
Procedures and Guidelines; KHB 1610.1, KSC Security Handbook; NPG
2810.1, Security of Information Technology, and KSC Chief Information
Officer (CIO) policies. The contractor shall submit IT Security Plans
for review and approval by KSC's IT Security Manager. The contractor
shall implement IT specific security in accordance with the requirements
of the PWS, Sections 4.0 and 6.0.

The contractor shall ensure personnel have the required Personnel
Reliability Program (PRP) and security clearances for access to
controlled facilities and systems at Kennedy Space Center.

### 2.3.9 Emergency Management

The contractor shall develop, update and implement an Emergency
Preparedness Plan (DRD M-5) in compliance with JHB 2000, Consolidated
Comprehensive Emergency Management Plan and JDP-KSC-P-3014, Generic
Emergency Procedures Document. The plan shall include the contractor's
assigned communication systems, hardware, software, infrastructure,
equipment, data storage and operations. The contractor shall plan for
and participate in drills and implement the Emergency Preparedness Plan
for declared institutional and customer emergencies.

The contractor shall ensure that the Emergency Preparedness Plan
includes plans to respond to significant loss of capability due to
accident or incident, equipment or infrastructure failures, attacks
against computer systems and networks, loss of capability due to natural
disaster, and other center-level emergency situations, and include plans
to conduct timely recovery.

Under Center-declared or program-declared emergency conditions, the
contractor shall respond and implement real-time identified requirements
at the direction of the CO, COTR or IT&C government representative.

The contractor shall designate a KICS Emergency Coordinator responsible
for supporting emergency preparedness planning and implementation.

### 2.3.10 Data Management

The contractor shall develop, update and implement a data management
program, which provides for the management, preparation, publication,
control, and distribution of data generated during the performance of
this contract in compliance with NPD 1440.6, NASA Records Management.
The contractor shall develop and maintain data repositories to support
contract requirements including Data Requirements Document (DRD)/Data
Requirements List (DRL) related products. The contractor shall provide
for the handling and control of customer and proprietary data and
software. The contractor shall provide a Data Accession List of
documents produced and maintained for this contract.

The contractor shall identify an export control focal point to represent
the contractor at the KSC Export Control Working Group (ECWG).

The contractor shall maintain the documentation baseline and ensure all
new data storage (hardcopy and electronic) and KICS work control
information. The contractor shall maintain compatibility with work
control management systems of Shuttle, ISS, Institutional, and Launch
Services Program Office contractors. The contractor shall maintain and
integrate all legacy and historical system documentation data into any
new documentation and workflow process.

The contractor shall maintain existing documentation and all
documentation developed as part of the contract. The contractor shall
provide the library functions to catalog, store (electronic format), and
maintain data. Existing hardcopy documentation, which cannot be
converted to electronic format, may remain in hardcopy only with the
approval of the Information Technology and Communications directorate.
The contractor shall make the data available to the government as
requested.

The contractor shall maintain and operate a repository for engineering
documentation that includes a formal release process. The contractor
shall update and revise documents, and purge outdated documents, as
required. The contractor's repository and release system shall utilize
existing EDC and CMDS engineering documentation systems and shall
include basic engineering drawings and all released revisions, for
contractor drawings, vendor drawings, shop drawings and work orders.

The contractor shall create and provide to the government unrestricted,
on-line access to data stored and produced under this contract. All data
made available to the government under this contract shall be
retrievable, editable, and compatible with government hardware and
software systems as identified in the requirements listed in Section
6.0, Contract Level Information Technology. This on-line access
capability shall first be made available at the completion of the
phase-in period and then maintained throughout the duration of the
contract.

The contractor shall create, submit for government approval and
implement the communication systems Data Impoundment Plan (DRD M-6) by
the completion of the phase-in period. The plan shall address data
associated with communication systems that control data access, capture
communication system configuration, and restrict data release to
specified organizations.

## 2.4 Quality Management

The contractor shall ensure the communication systems processes and
procedures provide quality services and products to the government,
continuously improve these products and services, ensure the safety of
its personnel and assets, provide a healthy work environment for its
personnel, provide environmental stewardship with respect to the KSC
communication systems and other assigned sites under this contract, and
ensure customer satisfaction.

The contractor shall develop, maintain, and implement a Quality
Management Plan (DRD M-7).

The contractor shall develop and implement any necessary Associate
Contractor Agreements (ACAs) with other KSC contractors to limit the
amount of government liaison efforts.

### 2.4.1 Customer Satisfaction

The contractor shall provide the communication services defined and
described in this PWS so as to ensure the satisfaction of Space Shuttle,
International Space Station (ISS), Launch Services Program Office
(LSPO), Institutional, and future KSC customers while utilizing
continuous improvement methods (Section 2.4.4) to succeed in the dynamic
KSC work environment.

The contractor shall provide customer management support to the
government for all program customers to include: Shuttle, ISS, LSPO,
Institutional customers, and potential future KSC projects and programs.
The support includes, but is not limited to: participating in internal
KSC planning meetings, assisting Center customers in defining site and
program processing requirements, and documenting site requirements.

### 2.4.2 Quality Assurance

The contractor shall establish, certify and maintain a Quality
Management System (QMS) that, as a minimum, certifies and adheres to the
requirements of ANSI/ISOASQ 9001-2000 American National Standard Quality
Management Systems -- Requirements, and revisions, throughout the
contract duration. The contractor's initial QMS shall become registered
by a Registration Accreditation Board (RAB)-certified third party
registration body within 12 months of the effective date of the
contract. The contractor's full, certified version of the QMS shall be
registered within 18 months after contract award by a Registration
Accreditation Board (RAB)-certified third party registration body. The
registration scope shall be the contractor's quality system scope as
defined in the contractor's quality manual. The QMS procedures,
planning, and all other documentation and data that comprise the QMS
shall be made available to NASA for review on an as-requested basis.
Existing quality documents that meet the requirements of this contract
may continue to be used. NASA may perform any necessary inspections,
verifications, and evaluations, to ascertain compliance to requirements
and the adequacy of the implementing procedures. In addition, the
contractor's QMS shall make provisions for the following supplements to
the 9001-2000 elements:

1.  Customer Verification of Subcontracted Product - The contractor
    shall submit procurement documents to the designated NASA
    representative for determination of the need for Government Source
    Inspection (GSI) prior to release of the procurement.

2.  Procurements, which require GSI, shall include the following
    statement, "The Government has the right to inspect any or all of
    the work included in this order at the supplier's plant."

The contractor shall collect and compile evidence derived from empirical
data including, but not limited to: test results, analysis reports,
inspection records, and delivery logs to establish that the products and
services delivered to the government are in compliance with the
requirements and specifications of the KICS contract.

The contractor shall develop, implement and update a process to control
and improve the quality of products and services provided under this
contract. The contractor shall develop a set of parameters with
government concurrence, to be monitored by contractor quality personnel
for the measurement and verification of critical processes that control
key product characteristics. The measurements shall include, but not be
limited to, data on product and service quality, workmanship errors and
rework. The process shall be auditable by the government and documented
by the contractor.

The contractor shall participate in the Government/Industry Data
Exchange Program (GIDEP) and NASA advisory reporting systems in
accordance with NPG 8735.1, Procedure for Exchanging Parts, Materials,
and Safety Problem Data Utilizing the Government-Industry Data Exchange
Program and NASA Advisories.

The contractor shall notify the government of mission critical
hardware/software anomalies and make available all trouble tickets on
said hardware/software. The contractor shall provide the government
status on such problem reports and notification of anomaly correction in
a timely manner.

In the event of a program or center incident or contingency, the
contractor shall support any government investigation and make available
all pertinent documentation.

### 2.4.3 Reliability and Maintainability

Within one year of contract start, the contractor shall develop and
implement a reliability and maintainability program that meets the
requirements of NPD 8720.1, NASA Reliability and Maintainability Program
Policy, and NASA-STD-8729.1, Planning, Developing, and Managing an
Effective Reliability and Maintainability (R&M) Program. The contractor
shall develop and implement a process that ensures the reliability and
maintainability throughout the lifecycle of the communication systems
and equipment for which the contractor is responsible. The process shall
include assessments of reliability and maintainability performance
against baseline allocations; preparation of reliability and safety
analysis assessments and trend analyses; and participation in failure
reviews.

### 2.4.4 Continuous Improvement

The contractor shall develop, update, and implement a continuous
improvement program in accordance with ANSI/ISOASQ 9001-2000 American
National Standard Quality Management Systems -- Requirements.

The contractor shall initiate action, including requesting government
approval, to change requirements that are indicated, by trending and
data analysis, to be unreasonable or unnecessary, and to improve
processes that result in products or services that fail to meet
requirements.

### 2.4.5 Work Documentation and Authorization

By completion of the phase-in period, the contractor shall develop and
implement a work order process that documents, controls, authorizes,
schedules, executes, and reviews all work performed on communication
system hardware, software, and facilities. The contractor's process
shall perform configuration control of work orders, to include work
order publication, revision, and release. The contractor shall ensure
work orders provide detailed instructions for all activities, identify
hazardous activities and associated control areas, track as-built
configuration, and verify approved requirements are satisfied.

### 2.4.6 Foreign Object Debris (FOD) Prevention

The contractor shall ensure its personnel adhere to the KSC FOD
prevention program in accordance with KHB 5310.1D, Reliability,
Maintainability and Quality Assurance Handbook, General Operating Policy
5-4.

### 2.4.7 Energy Conservation 

The contractor shall develop and implement an energy conservation
program. The contractor shall, on an as-requested basis, report to the
government on measures taken to reduce energy consumption and provide
quantified or estimated cost savings data. Energy conservation shall not
be applied at the expense of quality and customer support. All new
equipment, where applicable, shall have a high-energy efficiency rating.

# 

8.  **Performance Metrics**

The KICS contractor will develop, maintain, analyze and report
performance for contract requirements and provide quarterly management
reviews. The KICS contractor shall provide clear quantifiable metrics,
which incorporate any contractually defined metrics in partnership with
the IT&C Directorate. The contractor shall prepare a written document
defining the agreed upon performance metrics which shall be approved by
the Contracting Officer prior to implementation. The contractor will
report existing or potential problem areas and identify corresponding
trends. The report will also provide recommended solutions with
estimated costs and completion times. The contractor shall submit a
consolidated quarterly electronic Contract Performance Metrics Report to
the Contracting Officer. The contractor shall also provide supporting
data to substantiate compliance with the identified metrics. The
contractor shall provide on-line access to the Contract Performance
Metrics Report and supporting data to NASA-KSC personnel and other
government personnel approved by the Contracting Officer. The Contract
Performance Metrics Report will be developed in accordance with DRD M-8.

# 

## 2.5 Risk Management

The Contractor shall develop and implement management approaches,
including the criteria, methods, and procedures for identifying,
analyzing, planning, tracking, controlling, communicating, and
documenting KICS-related risks associated with:

-   Contract Transition/Phase-In

-   Contract Administration

-   Performance of PWS Requirements

-   Contract Financial Management

The contractor shall develop, implement, and update a Risk Management
Plan (DRD M-9) in accordance with NPG 7120.5, NASA Program and Project
Management Processes and Requirements (Section 4.3, Risk Management) and
NPG 8000.4, Risk Management Procedures and Guidelines. The Risk
Management Plan shall provide an organized, systematic decision making
process that efficiently manages risks associated with the KICS at KSC.

The contractor shall identify and discuss risk factors and issues, for
the areas delineated above, which are relevant with the performance of
assigned duties during various management meetings and contract reviews.
The discussion shall include methods to mitigate/manage identified
risks, including presentation of risk mitigation status at periodic
meetings and reviews.

# 3.0 Safety, Health, and Environmental Stewardship 

NASA has established its safety priorities as follows:

> \(1\) **Safety for the Public**
>
> \(2\) **Safety for Astronauts and Pilots**
>
> \(3\) **Safety for the NASA and Contractor Workforce**
>
> \(4\) **Safety for High-Value Equipment and Property**

The contractor shall assist KSC in reaching its safety goals by ensuring
freedom from those conditions that can cause death, injury, occupational
illness, damage to or loss of equipment or property, or damage to the
environment.

## 3.1 Safety and Occupational Health

The contractor shall develop, implement, and maintain a comprehensive
safety and occupational health program, which ensures the protection of
personnel, property, equipment, and the environment. The contractor
shall submit a Safety and Occupational Health Plan (DRD SHE-1), which
describes its approach to maintaining the health and welfare of its
employees and assets.

The contractor shall comply with KHB 1710.2, KSC Safety Handbook and all
applicable federal, state, and local government safety laws,
regulations, and policies.

The contractor shall comply with all safety and mission assurance ground
operations requirements of the STS, ISS, and LSPO programs.

The contractor shall comply with the maximum work time rules in
accordance with Section 3.4 of KHB 1710.2, KSC Safety Practices
Handbook. The contractor shall maintain a list of critical positions and
make this list available to the government as requested.

The contractor shall take, or cause to be taken, any other safety, and
occupational health measures the government may reasonably direct.

The contractor shall investigate all work-related incidents, accidents,
and close calls, to the extent necessary to determine their causes and
furnish the government a report in a timely fashion, in such form as the
government may require, of the investigative findings and proposed or
completed corrective actions.

The contractor shall implement any corrective actions directed by the
government.

The contractor shall assist authorized government representatives in
examination of sites or areas where work under this contract is being
performed in order to determine the adequacy of the contractor's safety
and occupational health measures.

The contractor shall obtain safety approval on all hazardous procedures
prior to execution.

The contractor shall institute a risk management process for assuring
personnel and property will be protected from injury or harm as a result
of exposure to hazards in accordance with Agency and KSC guidelines,
policies and directives reflected in this section. The risk management
process shall be implemented at contract start and shall provide prompt
and thorough investigation and reporting of accidents or "near misses"
and shall incorporate methods for review, deviations and approvals of
operating procedures.

The contractor shall support, participate and incorporate KSC Super
Safety and Health Day into workforce education, operational planning,
system availability while ensuring contract requirements are met.

### 3.1.1 Voluntary Protection Program

The contractor shall have a robust safety and health program that could
be certified to the most recent OSHA Voluntary Protection Program (VPP)
Star certification requirements within 24 months after contract start.
The contractor shall demonstrate to the government compliance with OSHA
Star certification requirements in the same format required for the OSHA
Star certification application within 18 months after contract start.
The contractor shall document its progress toward and maintenance of
compliance with VPP Star certification requirements in quarterly Safety
Statistics Report (DRD SHE-2). If the contractor obtains OSHA VPP Star
certification, the contractor shall provide the government with a copy
of all reports submitted to OSHA for the purpose of maintaining Star
certification.

### 3.1.2 Systems Safety

The contractor shall develop and implement a process at contract start,
as documented for the identification, mitigation and control of hazards
throughout the complete life cycle (design, development, manufacture,
test, operations, maintenance, and disposal) of the facilities,
equipment and processes for which the contractor is responsible. The
process shall include quantitative or qualitative risk assessments,
hazard analyses, and other analytical methods. The contractor shall
select the type of assessment based on the identified level of risk. The
contractor shall make all system safety assessments available for
review.

### 3.1.3 Operations Safety

The contractor shall develop and implement a process in which testing,
operations, and maintenance activities are assessed for hazards. The
process shall identify how personnel and property will be protected from
injury or harm as a result of exposure to these hazards. The process
shall identify how personnel and property will be protected from injury
or harm as a result of exposure to these hazards. The process shall
provide for hazardous operation surveillance, hazardous procedure
review, and risk assessments associated with deviations from procedures
or safety and health requirements. The contractor shall document the
assessments and make the assessments available for government review as
requested.

### 3.1.4 Mishap Investigating and Reporting

The contractor shall investigate and report mishaps, in accordance with
NPG 8621.1, NASA Procedures and Guidelines for Mishap Reporting,
Investigating, and Record keeping, NPD 8621.1, NASA Mishap and
Close-Call Reporting, Investigating, and Record Keeping, and KHB 1710.2,
Kennedy Space Center Safety Practices Handbook. All mishaps and close
calls shall be entered into the NASA Incident Reporting Information
System (IRIS) database. The contractor shall conduct human factors
analysis of all mishaps and close calls. This will include performing
root cause analysis and implementing remedial/corrective actions for all
mishaps and close calls. All root causes shall be identified and
mitigated with the goal of recurrence prevention.

When arising out of work performed under this contract, the contractor
shall immediately notify and promptly report to the government any
accident, incident, or exposure resulting in fatality, lost-time
occupational injury, occupational disease, contamination of property
beyond any stated acceptable limits set forth in the contract schedule;
any property loss of \$25,000 or more; or any close call (a situation or
occurrence with no injury, no damage or only minor damage (less than
\$1,000) but possesses the potential to cause any type mishap, or any
injury, damage, or negative mission impact, that may be of immediate
interest to NASA. The contractor shall provide quarterly reports
specifying lost-time frequency rate, number of lost-time injuries,
exposure, and accident/incident dollar losses as specified in the
contract schedule for work conducted on premises owned or controlled by
the government.

The contractor shall develop and implement a call tree with government
contacts for the reporting of a mishap, a close call incident, an
equipment problem or a system going out of specification. The contractor
shall report incidents and problems within four hours of the occurrence.

The contractor shall provide summary data on mishaps, incidents or close
calls (DRD SHE-3).

### 3.1.5 Lessons Learned

The contractor shall develop, update and implement a process to capture,
disseminate, and implement safety and occupational health lessons
learned in accordance with NPG 8621.1, NASA Procedures and Guidelines
for Mishap Reporting, Investigating, and Recordkeeping, and NPG 7120.5,
NASA Program and Project Management Processes and Requirements. The
contractor shall enter the lessons learned into the government provided
Lessons Learned Information System operated by the Goddard Space Flight
Center (GSFC).

### 3.1.6 Industrial Hygiene

The contractor shall develop, update and implement an industrial hygiene
process in accordance with the requirements of NPG 1820.1, Hearing
Conservation, KHB 1840.1, Industrial Hygiene Handbook, KHB 1820.3, KSC
Hearing Loss Prevention Program, and KHB 1820.4, KSC Respiratory
Protection Program.

## 3.2 Environmental Stewardship

The contractor shall develop and implement an environmental protection
program to ensure the welfare of the KSC environment and of other
locations where work is performed in support of this contract in
accordance with KMI 8800.8, KSC Environmental Management and KHB 8800.6,
KSC Environmental Control Handbook. The contractor shall comply with all
applicable federal, state, and local government environmental laws and
regulations. The contractor shall prepare and submit, to the appropriate
regulatory agency, any and all documentation required in support of this
contract.

The contractor shall support KSC recycling and remediation initiatives.

The contractor shall apply for and maintain all necessary permits
required by Federal, state or local rules and regulations. Permits shall
be submitted through the NASA/KSC Environmental Program Office.

The contractor shall handle all waste streams generated by their
processes in accordance with KHB 8800.7, Waste Management Handbook.

# 4.0 Communications System Services

The contractor shall provide Communications System Services, which
include, but are not limited to System Operations, Sustaining
Engineering, Customer Requirements Tracking, Communications Control,
Maintenance, and Analysis and Assessment. The communication services
provided under this PWS support operational and institutional
communications system customers at KSC and NASA occupied facilities that
are provided in the bidders library.

The operational communication systems provide communication capabilities
for ground processing, testing, launch, and landing (including
contingency landing sites), and expendable launch vehicle activities.
The institutional center-wide communications systems provide services
for all KSC users, including KSC and NASA occupied facilities on CCAFS,
CONUS and TAL.

The contractor shall provide communication system services up to
customer end-equipment interfaces, Customer Owned and Maintained (COAM)
interfaces, and external and other service provider demarcation points
(Attachment J-2). The contractor shall maintain, operate, configure,
de-configure, integrate, de-integrate, implement modifications to,
refurbish communications, decommission, and dispose of obsolete system
hardware and software listed in Attachment J-1 Appendix 5.

The contractor shall provide end-to-end traceability for all
communication system requirements and related work. The contractor shall
provide system status on communication system tasks including but not
limited to trouble tickets, in-family work, out-of-family work, missions
and upgrade project tasks. The contractor shall prepare, update, and
provide performance-to-plan and open item status reports for pre-launch
briefings and post-launch and landing reviews.

The contractor shall coordinate and obtain all necessary support from
other contractors and government organizations providing services at KSC
and NASA occupied facilities on CCAFS, CONUS and TAL. The contractor
shall track all support requests, both internal and those forwarded to
other contractors or government organizations, for all assigned
communication systems related work.

## 4.1 Communications Systems and Services Activities

The contractor shall provide operations, maintenance, sustaining
engineering, communications control, customer requirements support,
engineering analysis and assessment, and documentation for all KICS
systems.

The contractor shall provide readiness status of KICS systems to
activity review boards that are responsible for mission readiness. KSC
Ground Support Readiness Review meetings are held approximately 10 days
prior to launch countdown Call-to-Stations. The readiness status shall
include, but not be limited to testing results and status of training,
certification, hardware/software and procedures. The contractor shall
report the operations readiness for KSC Ground Support communications
systems to support launch and landing functions, including nominal and
contingency/emergency. The KCS Communications Operational Readiness
Review shall describe the operational readiness of all facilities,
personnel, procedures, hardware, firmware, software and documentation
required to support a specific launch. The KSC Communications
Operational Readiness Review shall contain all information required to
document the operational readiness of all facilities, hardware,
firmware, software, personnel, and documentation to support KSC launch
and landing services. KSC Communications Operational Readiness Review
shall contain status of: Operator Training and Certification, System
Validation Results, Discrepancy Reports, Open Work, Corrective Actions,
IT Security, Physical Security, and Facility readiness.

### 4.1.1 Operations

The contractor shall ensure that all KICS communications systems are
operationally ready for scheduled customer and contractor processing
activities. The contractor shall provide end-to-end communications
configuration, validation, and support. The contractor shall schedule
communication services to accomplish KICS requirements and avoid impact
to operations and administrative activities.

The contractor shall perform and implement out-of-family work for
assigned systems. Out-of-family work includes changes that affect the
system baseline design and/or system architecture and adds, moves and
changes that require major configuration change or engineering. An
architecture change is the addition of new capability, change in system
topology, system modification, or system software change. Out-of-family
work requires a NASA signature on the work plan, work order, the work
order resubmission number, etc. The contractor shall accept NASA
direction from an Integrated Data System (IDS) communications Technical
Review Panel (TRP) consisting of department manager and a NASA branch
chief (if required) and or their designees who review and disposition
change request and assessments. The contractor shall activate and
validate out-of-family modifications or new capabilities at the end of
installation and prior to hardware and system operations. The contractor
shall coordinate with the user organization during final activation and
validation.

The contractor shall support in-family work that provides services based
on the as-designed system or fits within established capacities. NASA
signature is not required. The contractor shall coordinate with the user
organization during final activation and validation.

The contractor shall complete communications systems installations in
new facilities including make-it-work modifications during joint
occupancy and assume maintenance responsiblity following acceptance of
the facility. The contractor shall perform integrated testing, if
required, after the installation of non-KICS equipment and systems.

The contractor shall coordinate and obtain authorization for all new
contractor and new customer equipment radio frequency transmissions from
the KSC Frequency Control Officer Spectrum Manager per the requirements
of KHB 2570.1, KSC Radio Frequency Spectrum Management Handbook. The
contractor shall ensure that all newly procured equipment is issued a
Radio Frequency Authorization (RFA) by the KSC Frequency Control Officer
Spectrum Manager. The contractor shall ensure that any contractor
assigned equipment replacement item is within the spectrum bandwidth
previously approved for contractor or customer use by the KSC Frequency
Control Officer Spectrum Manager.

### 4.1.2 Maintenance

The contractor shall implement a maintenance program for all
communication system hardware, software, and contractor managed support
equipment. The level of maintenance provided shall ensure the
reliability, cost effectiveness, serviceability, and longevity of the
assigned systems. The contractor shall develop and maintain a Five Year
Maintenance plan (DRD-T-2) to describe planned maintenance activities
and resources required.

The contractor shall maintain the historical communication systems
maintenance and repair data for trending purposes utilizing the work
control process.

The contractor shall maintain warranty guarantee and maintenance
contract records for assigned communication systems for any warranty,
guarantee or maintenance contract period. The contractor shall
investigate the failure of any covered hardware or software, and report
findings to the government during the established reviews. The
contractor shall notify the government of actions that void a warranty,
guarantee, or maintenance contract during the established reviews.

### 4.1.3 Sustaining Engineering

The contractor shall provide overall communications systems engineering
and integration services. The contractor shall also support and
coordinate advanced technology development as per 4.1.3.3. The
contractor shall perform sustaining engineering for all communications
systems including software and firmware identified in attachment J-1
appendix 5 to meet the original design intent (i.e., form, fit and
function). The contractor shall document their overall approach for
these tasks in the Sustaining Engineering Plan (DRD-T-1). The contractor
shall perform engineering and task level support to upgrade systems and
equipment performance and to improve safety, reliability,
maintainability, functionality, and cost effectiveness.

The contractor shall provide systems engineering, development
integration, and advanced technology development support for all
assigned communications systems to the demarcation point (Attachment
J-2) with systems and equipment under the responsibility of other KSC
contractors. The contractor shall ensure that no change on the
contractor's side of the interface causes an overall system outage or
degradation on the other side of the interface. The contractor
maintained and updated technical data shall include those documents that
identify each part and its configuration at any level of assembly
required to support KSC activity.

#### 4.1.3.1 Systems Engineering

The contractor shall provide end-to-end communications systems
engineering and service integration. The contractor shall manage and
document the configuration of the current architecture and planned
architecture changes utilizing procedures and processes developed in the
Sustaining Engineering Plan (DRD-T-1).

Typical systems engineering functions include:

-   Safety and mission assurance activities

-   Coordination of activities that pertain to KSC communication system
    interfaces with non-KICS systems

-   End-to-end system requirement integration

-   Requirements management, analysis and requirements/design trade
    studies

-   Establishing systems engineering processes

-   Operations and development systems standards support, coordination,
    and control

-   Integrated architecture baseline configuration management and
    planning, including schedule and change control

-   Design analyses, architecture trade-off, and Make or Buy assessments

-   System-level functional designs development

-   Engineering strategies development

-   Service capacity, performance, and life cycle cost forecasting

-   External interface negotiation and design

-   Facilitate and coordinate the commercialization and consolidation of
    services across the contract, consistent with the strategic
    architecture

-   Evaluating and testing commercial off-the-shelf (COTS) software and
    hardware products including development and engineering tools

-   Operations concept development

-   Proactive end-to-end risk analysis management and abatement

-   Conduct design reviews and maintain records for communications
    system projects and out-of-family tasks.

-   Support design reviews for existing and new facilities on KSC and
    NASA occupied areas as assigned.

-   Preliminary and final engineering assessments

#### 4.1.3.2 Development Integration

The contractor shall provide end-to-end technical integration for
communication assets into the KICS architecture and services
infrastructure. These assets may or may not have been developed by the
KICS contractor.

Typical integration functions include:

-   System-level integration

-   System-level verification

-   System-level acceptance testing

-   End-to-end testing

#### 4.1.3.3 Advanced Technology Development

The contractor shall support advanced research and technology
development for potential application in future communications systems.
.

Typical advanced technology development products include:

-   Technology insertion recommendations

-   Technology projects assessments

-   Market research and trade studies

-   Monitor industry forums, trade shows and standards development

### 4.1.4 KICS Communication Control

The contractor shall provide Communication Control functions in support
of KICS communication systems and services. The contractor shall provide
a single customer point of contact for all KICS communication systems
and services. Communication control is the KSC interface to external
communication providers. Communication control responsibilities include
but are not limited to screening, logging, triage, assigning-routing,
resolution, and customer feedback. The contractor shall provide
Communications Control services 24 hours per day, 7 days per week.

The contractor shall serve as the focal point for communications
scheduling, access to communications facilities and assets, outage
coordination, customer trouble ticket processing and reporting,
coordination with other KSC/CCAFS/ER helpdesks and consoles.

The contractor shall provide communication support services in support
of all operational and institutional communications at KSC including the
KSC LC39, Payloads Area and Industrial Area. Communication support
services at KSC shall support CCAFS, CONUS, Transatlantic Abort Landing
(TAL) sites and Eastern Range (ER) tests as required.

The contractor shall provide non-KICS KSC Help Desks with information
that identifies supported systems and a point of contact including
contact information for each system. The contractor shall provide
support to the KSC IT providers in facilitating problem resolution.

Communications Control services shall meet or exceed performance
standards as listed in Attachment J-5, Table J5-1.

### 4.1.5 Customer Requirements

The contractor shall provide communication system services up to
customer end-equipment interfaces, Customer Owned and Maintained (COAM)
interfaces, and external and other service provider demarcation points
(Attachment J-2). The communication contractor customers include but are
not limited to resident NASA and contractor users, other government
agency users and transient users.

The contractor shall respond to Customer Service Requests (CSR), Program
Requirements Documents (PRD), NISN Service Requests (NSR), Telephone
Service Requests (TSR), and Automated Support Requirements System (ASRS)
requirements and verify the accuracy of the requirements. Requirements
accuracy includes: first need date, mission related requirements and
technical content. The contractor shall coordinate requirements to
ensure requested service delivery by User Need Date (UND) in advance of
mission contingent arrival.

The contractor shall provide end-to-end tracking and status of all
communication system requirements. The contractor shall provide feedback
to customer on communication system requirements including but not
limited to system status on trouble tickets, in-family work,
out-of-family work, missions and upgrade project tasks. The contractor
shall prepare, update, and provide performance-to-plan and open item
status reports for pre-launch briefings and post-launch and landing
reviews.

The contractor shall provide a uniform requirements acceptance process.
The contractor shall ensure multiple customer requirements integration
to deliver timely responses for all work-in-process.

The customer satisfaction metric in Attachment J-5, Table J5-1 covers
time performance and customer satisfaction for these processes.

### 4.1.6 Analysis and Assessment

The contractor shall perform engineering analyses and assess
communications system impacts to safety, reliability, operability,
scheduling, documentation and logistics for new requirements and
capabilities.

At a minimum,the contractor shall include the following in the analyses
and assessments:

-   Implementation strategy

-   Proposed coordination with other contractors

-   Effects of proposed design, implementation, and operations on other
    contractors systems and operations

-   Cost estimate

-   Installation and testing requirements

-   Environmental analyses

-   Documentation per existing federal and state regulations

-   Any necessary trade studies

## 4.2 Communications Systems

The contractor shall be responsible for operating, maintaining, and
sustaining an array of communications systems at KSC. These systems
interface with various onsite and offsite contractors, government
organizations, educational institutions, commercial businesses, vehicle,
and payload customers. The contractor shall adhere to the "clear frame"
practice during critical operations. The "clear frame" practice freezes
configuration of all operational communications for periods of up to 72
hours for Shuttle operations and 24 hours for LSPO operations. The
contractor shall propose methods over the life of the contract to
minimize the impact of the "clear frame" practice. The following systems
utilize a wide range of government and industry standards to deliver
services to the KSC user community:

-   Voice Communications

-   Visual Imaging and Timing Communication services

-   Transmission Systems

-   Cable Systems

-   Administrative Telephone System

-   Institutional Computer Networks

-   Network IT Security

The contractor shall provide competent staffing to comply with all of
the requirements described in the "Support Requirement" section for each
of the respective services areas delineated below..

The contractor shall integrate the systems listed above with other
external systems based at or affiliated with KSC to meet the Center's
communication requirements. A listing of GFP for KSC Communications is
located in Attachment J-1 Appendix 5.

All communications services listed above shall meet or exceed the
performance standards listed in Attachment J-5, Table J5-1.

### 4.2.1 Voice Communications

The contractor shall provide voice communications services and support
end-to-end configuration and validation to meet operational and
institutional requirements at KSC and the NASA occupied facilities at
the CCAFS, CONUS, and TAL.

The contractor shall also provide voice communications services to the
KSC News Facility and various locations throughout KSC, including, but
not limited to: Point-to-point telephones, commercial audio
communications, conference and Mission Briefing Room audio, Shuttle
forward link and NISN network tail circuits at KSC.

The contractor shall provide voice communications services for Shuttle
launch and landing at contingency landing sites in the continental US
sites and transatlantic sites. The contractor shall also provide voice
communications services at the Shuttle Processing Area (SPA) at the
Dryden Flight Research Facility.

The systems associated with these services include, but are not limited
to the following:

#### 4.2.1.1 Operational Intercommunication System (OIS-D)

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC) and Building K6-900 (LCC)

SUPPORT REQUIREMENT: 24 hours x 5 days/week on-site; Weekend call-in.
On-site 24 hours x 7 days/week during major tests, launch, and landings.

FUNCTIONAL DESCRIPTION:

The Digital Operational Intercommunications System (OIS-D) is a fully
digital, multi-channel, voice conferencing communication system. It
consists of two system centers, one in the LC39 area and one in the
Industrial area, with a common channel interface to allow
intercommunication. It supports all KSC test and launch operations
facilities. The major hardware components are the Group Processor
Assembly (GPA), Data Transmission Equipment (DTE), Central Summing
Network (CSN), End Instrument (EI), Technical Control (TC), Record and
Playback Subsystem (RPS) and Offnet Processor Subsystem (OPS).

Brief descriptions of all hardware components follow:

[Group Processor Assembly (GPA) Rack]{.underline} - The GPA is the
principle rack assembly, it provides the interface between the user End
Instruments (EI) and the Central Summing Network (CSN). Each GPA can
support up to 119 EIs, they are installed at each major operational KSC
facility, and they provide the first level of audio summation.

[Data Transmission Equipment (DTE) Rack]{.underline} - The DTE racks are
used to support transmission on fiber between the GPA and CSN for
distances over 50 feet. The equipment converts an electrical T3 to an
optical signal and back to an electrical T3.

[Central Summing Network (CSN)]{.underline} - The CSN performs the
second level voice conferencing, summing all voice contributions from
the GPAs. Each system center has its own CSN. The CSN creates a global
sum of digital audio traffic by successively adding pairs of 512 channel
DS3 inputs until a 512 channel global sum is produced.

[End Instruments (EI)]{.underline} - The EI is an operator controlled,
multichannel, microprocessor-based device that provides the interface to
the GPA. They communicate with the GPA over 19-AWG twisted pair at 130
kbps bipolar bit stream. Descriptions of the six types of instruments
are provided below.

\(1\) 51D - The 51D EI is a multimonitor, 19-inch rack mounted, single
user-8 channel /dual user-4 channel unit for controlled environment
(indoor) use.

\(2\) 52D - The 52D EI is a multimonitor, 19-inch rack mounted, single
user-4 channel /dual user-2 channel unit for controlled environment
(indoor) use.

\(3\) 53D - The 53D EI is functionally equivalent to the 52D, however,
it is contained in a sealed, able to be purged, deep-drawn aluminum
housing for use in hazardous environments. The unit is designed to be
wall mounted or mounted on a portable cart.

\(4\) 55D -- The 55D is a desktop unit with 4 channels and a speaker for
controlled environment (indoor) use.

\(5\) 57D - The 57D is a rack mounted speaker monitor that can be used
with a 51D or 52D unit. The unit is muted when the EI user is
transmitting.

\(6\) 58D - The 58D is a wall mounted speaker monitor that can be used
with a 53D unit, but not in outdoor locations or hazardous environments.

\(7\) 59D - The 59D is a desk-mounted speaker monitor for use in office
areas.

[Technical Control Workstations (Tech Control)]{.underline} - Tech
Control provides overall monitoring and control capability for the OIS-D
system operators. The Intel-based workstations are running UNIX System V
with X Windows as the windowing environment. The machines are linked
together over an Ethernet to the CSNs and OPS.

[Record and Playback Subsystem (RPS)]{.underline} - RPS provides
continuous recording of all channels in OIS-D by combining inputs from
both the LC39 and Industrial Area CSN. Three digital recording units
with two digital recorders in each unit will allow for recording of 1000
channels with 100% redundancy. Analog tape dubbing is provided through a
separate playback recorder and analog cassette decks.

[Offnet Processor Subsystem (OPS)]{.underline} - OPS is a redundant
T1/T3 conferencing voice switch that provides both T1 interfaces out of
OIS-D and individual audio channel interfaces through channel banks.
This provides for off-center communications through both NISN and
Transmission Management System (TMS). The interface is also used to
bring radio-nets into OIS-D. OPS has a T3 interface with the two system
center CSNs and has an input and output capability of 92 T1 links.
Currently 26 channels banks and 38 T1s are being used to provide the
off-site and audio interfaces.

OIS-D consists of approximately 3500 EIs, 57 GPAs, 49 DTE racks, 19
racks of CSN, 10 racks of OPS, 8 racks of RPS, 14 channel banks, 65
chargers, 72 battery banks and 3 UPS systems.

Test facilities -- OIS-D has two test facilities. The Off-line Test Set
located in the shops (M6-791 Rm 110B) and the CIF lab system (M6-342 RM
247). Each test site is equipped with GPA's, CSN and OPS racks used for
testing new software and recreating and trouble shooting field problems.

OIS-D is a KSC designed system utilizing both custom and COTS hardware.
Software for the system was written in a mixture of 'C' and multiple
assembly languages, and is in excess of a million lines of code.

UNIQUE REQUIREMENTS:

OIS-D is a criticality 1S rated system meaning that failure of OIS-D to
operate properly during the presence of a hazardous condition could
cause loss of life and or vehicle.

FACILITY DESCRIPTION:

The primary OIS-D facilities are located in Building M6-138 (CD&SC) and
Building K6-900 (LCC) that serves as system centers. GPAs and DTE
equipment are housed in communications rooms located at the LCC, VAB,
OPFs, Pads, PCC, CD&SC, VPF, MPPF, PHSF, HSB, O&C, and SSPF. EIs, in
addition to being located in facilities occupied by GPAs, are also
located at and in CX-J, CX-D, CCF, VABR, OSB, Security Patrol
Headquarters, KSCNF, Ammonia Boiler Facility, MLPs, EML, CIF, CRF, HP
Gas Facility, M6-961, M7-361, M7-1212, M7-1059, ARF, K6-1298, LSE, LETF,
TCF, SAEF-2, MOSB, HMF, plus various boxcars and trailers.

#### 4.2.1.2 Quintron Operational Intercommunication System (OIS-Q)

ADDRESS/LOCATION: KSC Building J6-2313 (LACB), SLF facilities
Crawler/Transporter 1 and 2, Convoy Command Vehicle, Dryden Shuttle
Processing Area (DFRC SPA)

SUPPORT REQUIREMENT: 24 hours x 5 days/week; Weekend call-in 24 x 7
during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The Quintron Digital Operational Intercommunications System (OIS-Q) is a
commercial off the shelf provided by Quintron Systems Incorporated using
their DICES III equipment. OIS-Q is used in locations that have minimal
or unique communication requirements. Each system consists of a
centrally located redundant microprocessor controlled digital switch and
the user instruments are fed by twisted pair cable or multi-mode fiber
optic cable at T1 data rates. OIS-Q has the ability to integrate
telephones, both conventional and point-to-point, paging, radio nets,
and voice conferences.

There are three systems in place at KSC. They are located at the KSC
Shuttle Landing Facility (SLF), Crawler Transporter I and II and two sub
mux's with 10 units on the Convoy Command Vehicle. The systems consist
of 3 system controllers, five 40-channel communication units,
thirty-five 10-channel communication units, and eight T1 channel bank
assemblies. A test equipment rack for Quintron is located in the CD&SC
(M6-138 RM 131)

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

KSC Building J6-2313 (LACB), SLF facilities, Crawler/Transporter 1 and
2, Dryden Shuttle Processing Area (DFRC SPA)

#### 4.2.1.3 Paging and Area Warning System (PAWS)

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC), Building K6-900 (LCC)

SUPPORT REQUIREMENT: 24 hours x 5 days/week; Weekend call-in 24 hours x
7 days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

Paging and Area Warning System (PAWS) - The Kennedy Space Center Paging
and Area Warning System is a center wide system designed to provide
emergency, operational and administrative announcements to KSC
Personnel. The system also provides a series of warning signals for
various emergency conditions. The Area Warning signal is used to precede
evacuation instructions and/or emergency directives. The Weather Warning
Signal precedes weather status announcements. Along with the audio
announcements, the PAWS provides flashing beacon and strobe lights in
high noise areas.

The PAWS is controlled from two identical control systems, one located
in the LCC and the other in the CD&SC. Each serves its respective area.
Paging panels are located throughout the LCC and other control areas
throughout KSC. All panels are wired to their associated control system.
Each control system feeds the paging zones in its respective area. The
LCC system feeds all of the LC-39 area, while the CD&SC System feeds the
KSC Industrial Area. The two systems are linked together to facilitate
all area paging. PAWS has one Bytex matrix switch to deliver T-1's to
VDMS.

Each paging area (building/facility) has a subsystem for its own audio
distribution and warning lights (if equipped). The associated PAWS
Control System interfaces to these local audio distribution subsystems
through a standardized PAWS interface called a Control Tray. The audio
distribution system takes audio and control signals from the control
tray, and distributes them to the speaker networks with one or more
power amplifiers. The control tray offers audio feedback and control
status back to the control system.

The hazardous operational areas of KSC are required to have redundant
PAWS systems. Such areas will have identical redundant paging networks.
Some of these areas have reserve power systems as well. The system
consists of 50 warning beacons, over 300 power amplifiers, and over 3000
speakers located throughout KSC. PAWS is a KSC designed system utilizing
both custom and COTS hardware. Software for the system was written in a
mixture of 'C' and Assembly language.

UNIQUE REQUIREMENTS: PAWS is a criticality 1S rated system meaning that
failure of PAWS to operate properly during the presence of a hazardous
condition could cause loss of life and or vehicle.

FACILITY DESCRIPTION:

The primary Paging facilities are the LCC and CD&SC which house the
redundant digital switches PAWS is in approximately 225 buildings and
facilities across KSC, PDL, and SERPL.

#### 4.2.1.4 Radio Systems

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC), 500' Weather Tower, SLF,
Margo, CM&S

SUPPORT REQUIREMENT: 24 hours x 5 days/week; Weekend call-in 24 hours x
7 days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The KSC Radio Systems are composed of handheld and mobile transceivers
with associated fixed base stations and remote control units. There are
two different systems in place, an analog conventional system and a
digital trunked system. The contractor shall operate, maintain, and
sustain both systems.

The following describes the conventional system: There are 20 networks
used in support of specific operational tasks associated with Shuttle
and Payload processing, another 8 special networks for SLF Air Ground,
Ground Control, and Crawler Transporter operations. Additionally, there
are 27 support networks to provide for such functions as security, fire,
medical, safety, and base support and maintenance operations.

The operational networks consists of transmitters located at 500 foot
weather tower north of VAB and receivers located on 300 foot weather
tower at building M6-791, approximately 8 miles south. In addition, the
majority of these networks have additional receivers located at the VAB
and connect to the network via Spectra-TAC combiners. All networks are
interconnected via wire lines and audio bridges and are accessed through
tone remote control units and are interfaced to the OIS systems through
tone interfaces. Engineering, operations and repair of all base stations
and audio interfaces are the responsibility of this contract.

The contractor shall operate and maintain the communications equipment
on the convoy vehicle and provide a CDL licensed driver for the vehicle.
The contractor shall install and maintain light bars and sirens on
emergency vehicles.

Overall the system consists of 43 Base stations, 270 remotes, and
approximately 2500 mobiles and portables.

The following describes the trunked system:

The system is a Motorola Smartzone 3.0 system with both a simulcast site
and four non-simulcast sites. The simulcast site consists of
two-transceivers at Kennedy Space Center, one on the 500 ft weather
tower in the LC-39 area, and one on the radio shop tower in the
Industrial Area. The non-simulcast sites are at Malibar, Shilo, and at
PAFB, and CCAFS. The Air Force also has consoles, radios, base stations,
and audio interfaces.

In addition to the equipment associated with a typical trunked system,
KSC has 16 interfaces to allow audio cross-patching between conventional
radio nets and trunked talk groups (using Base Interface Modules (BIM)),
and 56 interfaces to allow audio cross patching between OIS channels and
trunked talk groups. Each OIS-to-talkgroup interface is achieved in part
via a Radio Control Panel (RCP.) This arrangement appears to the trunked
radio system as if there is a console for every OIS-to-talkgroup patch,
and makes KSC very atypical among users of trunked radio systems.

There are two locations on KSC that contain consoles: the LCC contains 6
consoles; the CD&SC contains one console, and a systems manager terminal
in the CIF.

There are approximately 1600 portables, 500 mobiles, and 25 base station
radios that the contractor must track, program, and maintain.

While the Air Force maintains the equipment at PAFB and CCAFS, this
contractor shall maintain the KSC equipment and the shared equipment,
and serve as integrator and system engineer of the entire system.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

KSC Building M6-138 (CD&SC), 500' Weather Tower, SLF, Margo, CM&S and
Shilo

#### 4.2.1.5 Audio Distribution System

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC), Building K6-900 (LCC),
VABR, KSC News Facility, and Banana River Repeater

SUPPORT REQUIREMENT: 24 hours x 5 days/week; Weekend call-in 24 hours x
7 days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

This system consists of 4-wire / 2-wire audio bridges used to distribute
mostly non-OIS-D circuits to required operator locations, line
conditioning equipment (amplifiers, attenuators, filters, transformers,
etc.) and signaling and supervision equipment (direct line service
units) for point-to-point telephones.

The audio system also includes a T3C carrier equipped with one M13
multiplexer with a capability of up to 28 T1 circuits between the LCC
and the CD&SC. The 12 T1s in use support individual audio circuits.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

KSC Building M6-138 (CD&SC), Building K6-900 (LCC), VABR, KSC News
Facility, and Banana River Repeater

#### 4.2.1.6 Voice Distribution Management System (VDMS)

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC), Building K6-900 (LCC),
Building K6-1193 (VABR), MILA, Building M7-355 (O&C), Building M6-342
(CIF), SLF, Building (VAB), CCAFS XY, ROCC, PDL, 500' Weather Tower,
JSC, MSFC, Huntington Beach CA, Building 60680 Hangar AE and Hangar L

SUPPORT REQUIREMENT: 24 hours x 5 days/week; Weekend call-in 24 hours x
7 days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The Voice Distribution Management System (VDMS) is a multinodal,
multiaggregate multiplexer system for local routing of communication
signals in the KSC vicinity. The system routes over 300 operational
voice and data circuits within the various sites at KSC, CCAFS, MILA and
other locations. The VDMS is the primary interface between the KSC OIS-D
System and the NISN Interface which routes KSC circuits to the various
other NASA Centers.

The System is comprised of General DataComm (GDC) Megamux Transport
Management System Multiplexers and ADC Fibermux Magnum 100 Mbit per
second fiber optic multiplexers. The system is located at the CD&SC,
with multiplexers throughout the primary communications locations at KSC
and CCAFS. The VDMS is monitored by system control computers, which
automatically monitor system performance. These computers also control
the system. The TMS and Magnum systems are designed to be highly
reliable, and will automatically reroute circuits around system failures
to the full extent possible. This auto routing feature is essential due
to the critical nature of the VDMS function. The network consists of
approximately 37 GDC multiplexers fed by 23 Fibermux nodes on five100
Mbit/sec backbone rings.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

CD&SC, LCC, VABR, MILA, O&C, CIF, SLF, VAB, CCAFS XY, Hangar AE and
Hangar L

#### 4.2.1.7 Astrocomm System

ADDRESS/LOCATION: Building K6-900 (LCC), CD&SC

SUPPORT REQUIREMENT: Staffed as required; Weekend call-in

> 24 hours x 7 days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The Shuttle Astrocomm system provides interconnection of five Orbiter
on-board voice circuits to the LCC control room consoles and OIS-D. Two
independent intercommunication circuits are tied directly from the LCC
to the Orbiter via umbilical cables. Two independent air-to-ground (A/G)
full-duplex, S-band radio circuits are via the MILA Unified S-Band (USB)
Spaceflight and Tracking and Data Network (STDN) Station, and one A/G
half-duplex, ultra-high frequency (UHF) radio circuit is via the MILA
USB STDN Station.

UNIQUE REQUIREMENTS:

Astrocomm is a criticality 1S rated system meaning that failure of
Astrocomm system to operate properly during the presence of a hazardous
condition could cause loss of life and or vehicle.

FACILITY DESCRIPTION:

LCC, CD&SC, Pad A, Pad B, OPF 1, 2, 3

#### 4.2.1.8 Voice Recording System

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC),

SUPPORT REQUIREMENT: 24 hours x 5 days/week; Weekend call-in 24 hours x
7 days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

Record and Playback system (RPS) records all 1024 OIS-D channels through
redundant Ampex recorders. Two Dictaphone 9000\'s are capable of
recording 240 channels and are utilized for radio nets, paging circuits
and certain telephones. A Dictaphone Freedom system with 12 T-1
recorders and three 16 channel analog recorders is also used. Voice
duplications are made on cassette tapes for operational analysis. In
addition there are 3 20-channel recorders and 1 20-channel recorder to
support the 2 crawler transporters and the Transportable Communication
System (TCS).

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION: KSC Building M6-138 (CD&SC)

#### 4.2.1.9 Public Affairs Audio Systems

ADDRESS/LOCATION: KSC News Facility

SUPPORT REQUIREMENT: 8 hours x 5 days/week and as required for special
events

FUNCTIONAL DESCRIPTION:

Audio support, consisting of audio signal amplification, transmission,
conditioning, switching, and distribution is provided by fixed equipment
in the KSC news facility and from portable systems. Audio support is
provided for events such as Shuttle launches, landings, and rollouts;
astronaut arrivals; unmanned launches; Air Force launches; press
briefings; NASA briefings; and other special events.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

Banana Creek VIP area, West Causeway area, East Causeway area, Static
Test Road, North Kennedy Parkway, Banana Creek Astronaut Dependents
area, and the Mid-field Park Site.

### 4.2.2 Visual Imaging and Timing Communications Services

The contractor shall provide visual imaging and timing communications
services and support end-to-end configuration and validation to meet
operational and institutional requirements at KSC and the NASA occupied
facilities at the CCAFS.

The systems associated with these services include but are not limited
to the following:

#### 4.2.2.1 Operational Television (OTV)

ADDRESS/LOCATION: LC-39, LC-39 Pads A & B, Industrial Area

SUPPORT REQUIREMENT: 24 hours x 5 days/week, Weekend call-in during
major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The Operational Television system provides general closed circuit
television support to NASA operations on KSC. The system includes visual
surveillance support to Shuttle, Payloads/ISS and Security operations
and has equipment located in the LC-39 and Industrial areas.

##### 4.2.2.1.1 Launch Complex 39 Shuttle Operations Television

ADDRESS/LOCATION: Operational Television Control Center; LCC, Bldg.
K-6-900, Room 1P2. End Items: Launch Control Rooms 1-4, LC-39 Pads 39 A
and B. Vehicle Assembly Bldg, K6-848, and OPF 1, 2, and 3

SUPPORT REQUIREMENT: 24 hours x 5 days/week, Weekend call-in during
major tests, launch and landings

FUNCTIONAL DESCRIPTION:

Video cameras mounted in protective housings on pan and tilt units
throughout the LC-39 Pad sites, VAB and OPF's are remotely operated from
Television Control Center (TCC) in the LCC. An analog video switch and
control system in the TCC allows for the input of 192 cameras to be sent
out to any (or all) of 512 output destinations. The switch may also be
controlled from individual console locations located in the Launch
Control Rooms 1-4 and associated management areas. Additionally, there
are remote controls for the video switch assigned outputs located in the
KSC Industrial Area and at JSC and MSFC. Also in the TCC is the video
recording system for original recordings, duplication and dubbing. The
OTV system provides recording formats in both digital broadcast quality
and commercial analog quality depending on the identified requirement.
Timing equipment for time registration on the live and recorded video is
also located in the TCC.

Approximately 75 Video Cameras and their associated pan and tilt
apparatus are connected per pad to the Pad Terminal Connection Room
(PTCR) via the NASA designed TV-39 cables. In the PTCR, the Camera
Control Unit dissects the TV-39 signals, separating control from video.
Baseband video signals are multiplexed (via WDM) onto fiber optic cables
for transmission back to the television control center. In the LCC, the
video is demodulated from the carrier frequencies, amplified and fed
into a 192 X 512 Grass Valley Video Switch, and directly transmitted to
over 500 monitors and test locations. Approximately five channels of the
switcher output are fed to BCDS for general distribution.

Additional surveillance cameras include 9 color cameras located in the
transfer isles of the VAB and 9 color cameras, 3 in each the three OPF
Highbays.

The LC-39 OTV system is currently being upgraded to a digital system
through the OTV-Digital (OTV-D) project. This project provides for the
transition of the current analog camera, routing and control system to a
Unified Control System (UCS) for the implementation of a Serial Digital
Interface (SDI) closed circuit surveillance system. The digital
transition schedule requires that the new digital system and the current
analog system co-exist for a number of years. Currently, the OTV system
has the Digital Switch, the Video Processing and Distribution system and
the digital unified control system installed and operational. The OTV-D
implementation schedule calls for the replacement of analog cameras with
SDI cameras in groups of approximately 30 per year for the next several
years. The analog OTV system will be totally decommissioned by 2007.

UNIQUE REQUIREMENTS:

The LC-39 Shuttle Operations Television system cameras are required to
be environmentally housed for long-term exposure to the Florida climate.
Cameras mounted on the Pad structure are also required to withstand
conditions associated with Shuttle engine and booster exhaust.

FACILITY DESCRIPTION:

LCC, Bldg. K-6-900, Rm. 1P2; Launch Control Rooms 1-4; LC-39 Pads 39 A
and B; Vehicle Assembly Bldg, K6-848; and OPF 1, 2, and 3.

##### 4.2.2.1.2 Industrial Area Operational Television

ADDRESS/LOCATION: Operations Control, O&C, M7-355: End Item Surveillance
Systems; VPF, M7-1469, SAEF II, M7-1210 and PHSF, M7-1354

SUPPORT REQUIREMENT: Regular 1^st^ Shift operations, exceptions during
major Shuttle and Payloads Processing and Mission events

FUNCTIONAL DESCRIPTION:

The Industrial Area CCTV System provides visual information distribu­tion
between the several payloads handling facilities including (but are not
limited to), the Operations and Check-out (O&C) Bldg, the Vertical
Processing Facility (VPF), the Payload Handling and Safeing Facility
(PHSF), the Spacecraft Assembly and Encapsulation Facility II (SAEF II)
and the Space Station Processing Facility (SSPF). The Industrial Area
system is designed to provide for a central rout­ing center (O&C) which
will distribute video information from the various facilities to various
user groups, safety, and security personnel, located throughout KSC.
Applicable functional subsystems are: approximately 150 Black and White
and color Cameras and remote controlled Pan and Tilt units located
throughout ISS and Payloads facilities, 500 Monitors, O&C and SSPF
Routing Switch's, Distribution, and Synchronization, Video Recording,
duplication and dubbing equipment.

The O&C is Television Control Center is the operations center for the
Industrial Area Operational Video Sub-systems. The heart of the O&C
video system is a 128 x 400, XY routing switch. This system interfaces
directly with outputs from the SSPF switch (96 x200) and the LC-39 OTV
switch (192 x 512). This system provides different payload test
conductors and service personnel visual information from major
operational areas at different stages of in-process testing and mission
milestones and to more than one payload customer at one time.

UNIQUE REQUIREMENTS:

None

FACILITY DESCRIPTION:

O&C, M7-355; VPF, M7-1469; SAEFII, M7-1210; PHSF, M7-1354; SSPF, M7-360

#### 4.2.2.2 KSC Public Affairs Television (KSCTV)

> ADDRESS/LOCATION: KSC Press Site, Television Control Facility, Bldg.
> K7-1205
>
> SUPPORT REQUIREMENT: Regular 1^st^ Shift operations, exceptions during
> major events

FUNCTIONAL DESCRIPTION:

During NASA missions, KSCTV produces live, continuous broadcast quality,
audio and video coverage of launch and landing, Shuttle downlink video,
news conferences, and other events as available, in response to the
documentary, engineering, and Shuttle and LSPO television requirements
for public release. The system at the Press Site provides technical
operations for both broadcast quality audio and video programming.

During launch and landing, Engineering News Gathering (ENG) teams are
sent to required sites around KSC to provide primary video sources used
to create NASA TV programming. These isolated video feeds are
individually distributed live to the media for creating independent
programming. Unedited Tracking views from each camera are replayed on
NASA TV shortly after the event. For major mission milestones and
special events NASA TV originates at KSC, and is transmitted to other
NASA Centers and disseminated to the public through the use of the KSC
video uplink capability, either as real time or near real time delayed
broadcasts.

KSCTV also provides original programming development, postproduction
editing and original broadcast quality recordings of identified PAO
requirements. KSCTV also produces both broadcast and commercial quality
videotape and DVD formatted duplications and dubs.

KSCTV provides technical support to operational requirements on the KSC
Press Mound. The Mound provides a centralized location for media
personnel to assemble and interface with the KSCTV system. The Mound has
provisions for direct video feed distribution of the NASA remote cameras
to the News Media. There are 19 distribution boxes located around the
Press Mound with 24 isolated video outputs and 1 RF feed which includes
the local broadcast channels.

In addition to these feeds there are also, 4 small stump boxes, each
providing 5 NASA TV baseband feeds and 5 RF feeds. Eighteen positions in
the grandstands have feeds of baseband NASA TV, RF signals and NASA TV
Audio. A total of 52 RF cable drops are provided in the stump boxes.

UNIQUE REQUIREMENTS:

Contractor support personnel for PAO are required to be accomplished in
their assigned areas of support and able to provide creative and
technically proficient products with a minimum of NASA direction and
oversight. The contractor shall provide personnel to support Landing
Convoy operations.

FACILITY DESCRIPTION:

KSC Press Site, Television Control Facility Bldg. K7-1205; Various UCS
and field tracking sites around KSC

#### 4.2.2.3 Broadband Communications Distribution System (BCDS)

ADDRESS/LOCATION: LCC, Bldg. K6-900, Head End, CIF Bldg. M6-342, Antenna
farm, all major NASA facilities on KSC

SUPPORT REQUIREMENT: Regular 1^st^ Shift operations, exceptions during
major events

FUNCTIONAL DESCRIPTION:

Broadband Communications Distribution System (BCDS) is a hybrid
fiber/coaxial cable television distribution system. The system consists
of both digital and analog channels. The basic function of the broadband
system is to provide local KSC origination and off-air television
channels to various users at KSC and CCAFS.

The KSC BCDS is a Mid-Split Cable Television Broadband system that
provides distribution of Television to most of the major KSC facilities
and acts as a headend feed for cable TV distribution at CCAFS. The BCDS
is comprised of a consolidated headend, delivering signals to the cable
distribution system in the Industrial Area, the cable distribution
system in the LC-39 Area, and to CCAFS. The system is capable of
providing 63, 6 MHz cable TV channels. Program sources include; Local
KSC operational video from both the Payloads and Shuttle Operational
areas, Off-Air Commercial Channels, C-Band and KU-Band Satellite feeds,
video taped training material. The system currently services
approximately 12,000 TV drops.

Origination sources include local off-air antennas, satellite dishes,
and outputs from a Grass Valley video switch located in the LCC and the
Payloads/SSPF switch located in the O&C and SSPF. Baseband signals from
the video sources are modulated, processed and distributed using COTS
television equipment.

UNIQUE REQUIREMENTS:

None

FACILITY DESCRIPTION

LCC, Bldg. K6-900; CIF Bldg, M6-342; CCAFS, XY Bldg; All major
facilities in the both the Industrial and LC 39 areas of KSC.

#### 4.2.2.4 Timing & Countdown (T&CD)

ADDRESS/LOCATION: Throughout KSC

SUPPORT REQUIREMENT: Regular 1^st^ Shift operations, exceptions during
Shuttle events

FUNCTIONAL DESCRIPTION:

Timing and Count Down (T&CD) signals are generated and distributed from
two Central Timing Stations in the LCC and CIF to all areas of KSC and
systems as needed (LPS, OTV, Photo, Transmission Systems, etc). Timing
reference signals are distributed on a continuous basis while Count Down
signals are provided as needed for Launches and system testing including
payload checkout.

Each Central Timing Station consists of 16 equipment racks, operational
consoles with timing management computers, test equipment and bench
repair stations. Additional distribution/signal conditioning equipment
is found throughout KSC in Communication rooms. Also, over 400 T&CD
displays are distributed over KSC. The T&CD systems are operated and
maintained through a Joint Services Contracts (F08650-94-C-001) with the
United States Air Force, however, the contractor shall be responsible
for sustaining engineering for KSC facilities.

UNIQUE REQUIREMENTS:

None

FACILITY DESCRIPTION:

Major operational and administrative facilities on KSC

#### 4.2.2.5 Photo Services

The performance period for this section begins October 1, 2004.

The contractor shall provide motion picture, still photographic, digital
and video products and services for NASA, Commercial ELV and DOD
customers at both KSC and CCAFS. This includes support to institutional
(as requested) and engineering requirements. The contractor shall
develop and maintain the Photographic Acquisition Distribution Document
(PADD) that documents how the contractor will support each photographic
Program requirement. The contractor shall develop and provide a copy of
the PADD to NASA for Terminal Countdown and Demonstration Tests (TCDT),
Launch and End Of Mission (EOM) and any other mission test that requires
photographic support per DRD-T-6. The contractor shall develop and
deliver to NASA on a monthly basis a list of products and cost on a work
order basis per DRD-T-5. The contractor shall develop and provide to
NASA, as described in DRD-T-4, post mission operational evaluations
which identify which requirements were met and which were not, the cause
of the failure to meet the requirement and the proposed corrective
action. All launch images are considered potentially critical for
anomaly investigation as well as useful in validating nominal launch
performance and, therefore, should be as sharp and properly exposed as
technically possible. Chemical photo processing shall be performed
external to government property. One technical representative shall be
present in the Range Operations Control Center (ROCC) during launch
operations for coordinating with all photographers. All launch
multi-media package images are considered potentially critical for
anomaly investigation as well as useful in validating nominal launch
performance and, therefore, should be as sharp and properly exposed as
technically possible.

##### 4.2.2.5.1 KSC/Shuttle Photo Support 

ADDRESS/LOCATION: Photo Services Operations Building 1605 CCAFS,
Operational Area End Items: LC-39 Pads 39 A and B; KSC Headquarters,
Press Site; CCAFS, KSC, and Brevard County

SUPPORT REQUIREMENT: 8 hours x 5 days/week; Weekend call-in; Mission
Prep and set-ups; L-5 hrs through film retrieval during Launch and
Landing events

FUNCTIONAL DESCRIPTION:

The contractor provides motion picture, still photographic, digital and
video products and services. This includes support to institutional and
engineering requirements. The contractor shall develop and maintain the
Photographic Acquisition Distribution Document (PADD) that documents how
the contractor will support each photographic Program requirement.

Institutional still products primarily include (but are not limited to),
processing of negative film, 8x10, 11x14 and 16x20inch color prints and
digital still hardcopy and video products including (but not limited
to), broadcast and commercial formatted video tape recordings,
duplication and dubbing, film to tape transfer, program creation and
recording, and digital video CD and DVD archiving and duplication. The
services include (but are not limited to), on-call photographers and
videographers, media customer service interface, digital video
production programming development, distribution, duplication, dubbing
and archiving, optics and photo equipment repair and maintenance,
broadcast and High Definition video productions and digital still image
services including scanning and digital image manipulation and CD/DVD
archiving. The contractor shall maintain the official NASA KSC motion
picture and still film photographic and digital products archives in the
KSC HQ building. The contractor shall also maintain the PAO photo, video
and digital products archives located at the Press Site.

The photographic acquisition activity is a photographic motion picture
and still frame recording process that provides high-resolution film
records of shuttle operations. The photographic acquisition system
utilizes cameras that are a mixture of Mitchell, Milliken, and
Photosonic motion picture cameras. They are primarily 35 and 16mm but do
include 70mm Photosonics. The still cameras are composed of 35mm and
70mm Hasselblads, Hulchers, and Nikons. The motion picture cameras
operate at 3 fps for fueling cameras to 400 fps on the perimeter. The
contractor shall provide sustaining and repair maintenance on the GFP
film camera and associated assets.

The contractor shall provide, through government furnished property,
optical tracking mount set-up, operations and maintenance. The
contractor shall install required photographic camera and lens
assemblies as identified in requirements documents on both optical and
metric tracking assets. All launch images are considered potentially
critical for anomaly investigation as well as useful in validating
nominal launch performance and, therefore, should be as sharp and
properly exposed as technically possible.

Metric tracking assets are defined as tracking telescopes providing
azimuth and elevation information back to the Range Operations Control
Center (ROCC) for inclusion in the range safety equation. The contractor
is not required to provide operations or maintenance to metric tracking
assets.

UNIQUE REQUIREMENTS:

The photo acquisition instruments are required to be environmentally
housed for long term exposure to the elements associated with shuttle
engine and booster exhaust and year round operation in the Florida
climate. The contractor shall support Landing Convoy operations.

FACILITY DESCRIPTION:

CCAFS: Building 1605, Collimation Area of Building 1619, ½ Hangar G;
Launch Complex 39; Pads 39 A and 39 B; SLF, KSC Headquarters Building,
PCC room 3062.

###### 4.2.2.5.1.1 Photo Optical Control Systems (POCS)

ADDRESS/LOCATION: PCC; LC-39 Pads; SLF

SUPPORT REQUIREMENT: Operational Hours during major tests, Launch, and
Landings

FUNCTIONAL DESCRIPTION:

The contractor shall support engineering Shuttle requirements through
the operation of the Photo Optical Control System (POCS). The POCS is a
photographic motion picture and still frame event start, stop, and
logging system that initiates and transmits camera control signals to
film cameras.

The cameras are a mixture of Mitchell, Milliken, and Photosonic motion
picture cameras. They are primarily 35 and 16mm but do include 70mm
Photosonics. The still cameras are composed of 35mm and 70mm
Hasselblads, Hulchers, and Nikons. The motion picture cameras operate
between 3 fps and 400 fps.

A major component of the POCS is the Control and Acquisition Module
(CAM). The CAM interfaces directly with the cameras and controls and
monitors the cameras functions and parameters at various sites. These
sites also house the electro/optical transceivers (FOTS) along with the
multiplexers/demultiplexers. The CAM to FOTS interface is a Serial
RS-422, with base function rate of 9600 baud. The FOTS link back to the
PTCR is 1550 nm and 1300 nm. In the PTCR, there are patch panels that
route the CAM signals to the Process Control Center (PCC).

There are two NASA custom designed Communications Control System's (CCS)
with redundant connections to the FOTS's in the PCC. The CCS can be
controlled and monitored from a number of workstations via Ethernet
connections.

There are 52 cameras on the Fixed Service Structure /Mobile Launch
Platform. System elements include cameras (dry closures\--stills, non
Automatic Exposure Control), and CAM/camera units. The POCS software
supports 512 CAM/Camera units at Pad A, 512 at Pad B, and 512 RF units.
Remote cameras may be started using POCS RF start signals or other
approved actuation methods and devices. There are 300 operational CAMs.

UNIQUE REQUIREMENTS:

POCS requires computer operational configuration per the Photographic
Acquisition Distribution Document (PADD) prior to mission support.

FACILITY DESCRIPTION:

Photo Optics Control Room is located in the PCC room 3062.

###### 4.2.2.5.1.2 KSC/NASA Digital Photo Services Support

ADDRESS/LOCATION: Photo Services Operations Building, 1605 CCAFS,
Operational Areas; KSC HQ, Press Site

SUPPORT REQUIREMENT: 8 hours x 5 days/week; Weekend call-in, Press Site
operational hours during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The contractor shall provide Digital Photo Services operations at the
KSC Press Site with dedicated personnel and services to support Public
Affairs requirements for the acquisition, programming production and
distribution of digital still and Webcast video to the media and general
public via the Internet.

Digital Photo Services photographers and videographers provide on-call
support for the covering of daily news events including in-depth
coverage of launch and landing activities and events, including the
documentation of VIP visitors. The contractor shall provide the support
to interface with the accredited media and coordinates the distribution
of both video and still imaging products. The contractor shall provide
support to NASA for distribution of digital still images, photographic
hardcopy prints and electronic images locally and via the Internet.
Webcast technicians and producers provide support to the Webcast Studio
live streaming video, original program development and encoded video
clips for distribution via the Internet as a feature of NASA services.

Digital still and video services, for KSC organizations other than
Public Affairs, are provided by the Digital Photo Services contractor,
in a separate digital imaging facility, located in the KSC Headquarters
building.

UNIQUE REQUIREMENTS:

Contractor support personnel for PAO are required to be accomplished in
their assigned areas of support and able to provide creative and
technically proficient products with a minimum of NASA direction and
oversight. The contractor shall provide Digital Photo Services at the
Press Site to support the operational hours that the Press Site is open
to the media and all directed coverage of NASA designated news worthy
events.

FACILITY DESCRIPTION:

KSC Press Site, News Facility, Webcast Studio, KSC Headquarters.

##### 4.2.2.5.2 Commercial ELV Photo Support

ADDRESS/LOCATION: Photo Services Operations Building 1605 CCAFS,
Operational Area End Items: Launch Complexes; 17 A and B, 36 A and B, 40
and 41.

SUPPORT REQUIREMENT: Mission prep and set-ups; Weekend call-in L-5 hrs
through film retrieval during major tests and Launches

FUNCTIONAL DESCRIPTION:

The contractor shall provide motion picture, still photographic and
video products and services. This includes support to institutional (as
requested) and engineering requirements. The contractor shall develop
and maintain the Photographic Acquisition Distribution Document (PADD)
that documents how the contractor will support each item of the
commercial launch photographic requirements package.

Institutional products will be available as requested and primarily
include (but are not limited to); processing of negative film, 8x10,
11x14 and 16x20 inch color prints and digital photographic still
products. The services include (but are not limited to); on-call
photographers and videographers, optics and photo equipment repair and
maintenance, video presentation productions and digital image services
including scanning and digital image manipulation and photo CD
recording. The contractor shall maintain a means of accepting payment
directly from the commercial customer using standard commercial methods.

The contractor shall support commercial launch requirements through
operational functions of a photographic acquisition system. This is a
photographic motion picture and still frame initiation and recording
system that provides high-resolution film records of launch operations.
The system provides camera start signals to the cameras. The PADD
defines the required film type for each support.

The contractor shall provide, through government furnished property,
optical tracking mount set-up, operations and maintenance. The
contractor shall install required photographic camera and lens
assemblies as identified in requirements documents on both optical and
metric tracking assets. Metric tracking assets are defined as tracking
telescopes providing azimuth and elevation information back to the Range
Operations Control Center (ROCC) for inclusion in the range safety
equation. The contractor is not required to provide operations or
maintenance to metric tracking assets.

The cameras used are a mixture of Mitchell, Milliken, and Photosonic
motion picture cameras. They are primarily 35 and 16mm but do include
70mm Photosonics. The still cameras are composed of 35mm and 70mm
Hasselblads, Hulchers, and Nikons. The motion picture cameras operate
between 3 fps and 400 fps. The contractor shall provide sustaining and
repair maintenance on the GFP film cameras and associated assets.

UNIQUE REQUIREMENTS:

The photo system acquisition instruments are required to be
environmentally housed for long term exposure to the elements associated
with engine and booster exhaust and year round operation in the Florida
climate. Requirements for operational support are documented in the
Photographic Acquisition Distribution Document (PADD) for commercial
customers.

Photographic requirements for commercial Launch customers will be priced
as a package. Items over and above the package will be priced
individually. Commercial customers will be able to order and pay for
products and services using established commercial billing methods.

FACILITY DESCRIPTION:

CCAFS: Building 1605, Collimation Area of Building 1619, ½ Hangar G,
Launch Complexes; 17 A and B, 36 A and B, 40 A and B.

##### 4.2.2.5.3 DOD Technical Multi-Media Support

ADDRESS/LOCATION: DOD Multi-Media Support, Building 1605, ROCC (CCAFS)

Collimation Bed: SE Area of Building 1619 (CCAFS)

Tracking Sites: Universal Camera Sites (UCS) (CCAFS and KSC) and Brevard
County

Launch Complexes: 17A, 17B, 36A, 36B, 40, 41 (CCAFS)

Tracker Storage: ½ Hangar G(CCAFS)

SUPPORT REQUIREMENT: DOD Multi-Media Desk (0730-1630 workdays)

Mission preps and set-ups (as required)

Weekend call-in (as required)

L-5 hrs through film retrieval during launches

FUNCTIONAL DESCRIPTION:

The technical multi-media support contractor shall provide still
photographic, motion picture film, and video products and services to
DOD customers. This shall include major support to launch engineering
requirements, and general support to institutional customers on a less
critical basis. The contractor shall develop and maintain the DOD
Multimedia Photographic Acquisition Distribution Document (PADD) that
documents how the contractor will support each item in the DOD Launch
Multi-Media Package. Support for the DOD Expendable Launch Vehicle (ELV)
programs shall be priced as a complete set of products and services for
an agreed upon set of basic requirements. Additional launch multi-media
items not included in the package shall be priced individually for the
DOD customer and separated in the subject PADD. The PADD shall contain
only those items listed in the customer's applicable delivery order and
coordinated with the DOD Program Manager (PM). All DOD customers shall
be able to order and pay for all technical multi-media support products
and services using established commercial billing methods.

UNIQUE REQUIREMENTS:

The cameras and supporting equipment on a launch pad or a tracker are
required to be environmentally housed due to moisture, vibration, and
heat associated with launch blasts and year-round operation in the
Florida climate. PADD requirements shall be coordinated with other
listings in Universal Documentation System (UDS) requirements for launch
pad and Universal Camera Sites (UCS) support for timing, metrics,
communications, and power from, or through, other Range contractors.

A launch package and all additional multi-media products and services
requested in a delivery order supporting a DOD launch shall be
considered complete when at least 90% of the total number of multi-media
requirements (camera operations, developed films, finished media) meet
industry standards for imaging, processing, and end product quality.
(The contractor shall furnish the PM all follow-up documentation
regarding corrective actions and/or process improvements following each
launch.)

###### 4.2.2.5.3.1 DOD Basic Launch Multi-Media Package 

The contractor shall furnish all necessary services and supplies in
meeting the requirements of a Basic Launch Multi-Media Package of
products and services as a fixed-price item (including, but not limited
to: all related management, administrative, labor, off-site film
processing, operations and maintenance (O&M), repair, and technical
overhead support in the "per event charge" for launch image packages).
The contractor shall have the option to use any mix of available
government-furnished equipment supplemented with contractor-owned
equipment and accessories. Complete launch multi-media packages shall be
delivered to the customer within 4 workdays after the launch (exceptions
specified elsewhere in this section), including the DOD Multimedia
Performance-Production Report.

A basic launch multi-media package shall include the acquisition of an
extensive number of critical launch images (still and motion media
formats) that are documented from various locations and viewpoints, on
and near the launch pad prior to launch and throughout the visible
launch trajectory, from nearby sites on the perimeter to sites several
miles away requiring the use of short, medium and long distance focal
length lenses and cameras with various frame rates and exposure
controls. One technical representative shall be present in the Range
Operations Control Center (ROCC) during launch operations for
coordinating with all photographers. All launch multi-media package
images are considered potentially critical for anomaly investigation as
well as useful in validating nominal launch performance and, therefore,
should be as sharp and properly exposed as technically possible.

Prior to any action being taken, the contractor will coordinate with the
DOD customer technical representative in developing the Photographic
Acquisition Distribution Document (PADD). No other support may be
initiated prior to government approval of the PADD. Prior to approval of
the PADD, the contractor must present proof that all Associate
Contractor Agreements (ACA's) are current, and an Emergency Call
Back/Alert Photography Plan is in place. The plan shall provide for
image acquisition within 30 minutes after notification to the
photographer during normal duty hours, and 60 minutes after notification
after normal duty hours.

Launch multi-media images acquired and processed from each motion camera
or available video source (as itemized in the PADD) shall be arranged,
properly oriented, color-balanced as necessary, and transferred into one
digital video master (video string-out), including captions, titles and
labels. Images acquired from each of the several still cameras (film and
digital) listed in the PADD shall be proofed on paper, with significant
images of interest posted electronically for customer review via
web/LANS. Approved selections for press release and archiving, or
requested as additional prints, shall also be transferred to
high-resolution TIFF files onto a CD/DVD master properly labeled and
indexed within 30 days following a launch, with the master placed in the
DOD media file in the KSC HQ building and one copy delivered to the PM.

Basic launch multi-media packages include separate original processed
film and combined images transferred from original processed film,
intermediate processed film prints to preclude damaging original film
during video transfers, and finished end products that depend on the
successful operations per DOD launch of the following camera
requirements summary:

\(30\) 16mm motion picture film cameras/film, 24 to 400 fps

\(4\) 35mm motion picture film cameras/film, 32 to 96 fps

\(3\) 70mm or motor-driven medium-format still film cameras with 15'of
film

\(2\) Medium-format still film cameras/film

\(2\) 35mm cameras with 24-exp film or 25 images from high-resolution
digital cameras

(1) Professional video camera, images recording DOD pre-launch/launch
    activities

Cameras and lenses used for launch imaging shall be a proper mix of
handheld cameras, cameras on a tripod as appropriate, cameras mounted in
fixed explosion-proof boxes, cameras mounted on contractor-operated
non-metric trackers, and cameras co-mounted on metric trackers/large
telescopes operated by the DOD Range Technical Services Contractor
(RTSC). The contractor shall have an Associate Contractor Agreement
(ACA) with the contractor operating and maintaining the metric trackers.
The contractor shall have access to these video feeds (or acquire
videotapes recorded at metric sites) for inclusion in the video
string-out master within the basic launch multi-media package. A
quick-look video clip (SVHS) of all non-film motion items, including
video portions of the pre-launch activities, shall be available within 6
hours after a launch, and shall be listed in the PADD.

The contractor shall provide all required ancillary services supporting
equipment preparation if not optionally available from other
contractors, such as obtaining timing and making arrangements for
additional lighting support and/or generator support and/or crane
support. The contractor shall support F-1 day/night operations in
coordination with the Range schedule, confirm proper set-ups/green
lining at the proper times, purging camera boxes as necessary, replacing
any damaged port glass after launches, and providing proper loads of
camera films with subsequent film retrieval and equipment removal. The
contractor shall provide for all required transportation, shipping,
labeling, filing, developing, processing, inter-negatives, corrections,
film-to-video transfers, and ultimately ensure that the string-out video
and selected 8x10 prints meet professional standards of the highest
quality.

In addition to all original processed films, intermediate transfers and
the string-out master defined as end products in the basic launch
multi-media package, the package also includes one SVHS tape and three
DVDs of the complete video string-out of consolidated motion media
(added to the quick-look video portion), all delivered within 4 workdays
after each launch. Distribution offices for these four items shall be
annotated in the preparation of the PADD in coordination with the PM.
All additional copies shall be ordered and paid for outside the package.

One Public Affairs releasable quality digital still image of the DOD
launch vehicle on the pad and two Public Affairs releasable quality
digital images of the vehicle in flight shall be available to the DOD
Public Affairs within 4 hours after each launch. Public Affairs images
approved for posting on the web and LANS by the contractor shall be at
least 1600x1200 pixel resolution and unlocked for downloading. These 3
digital launch images shall remain posted by the contractor on the
web/LANS for 30 days after each DOD launch. The contractor shall accept
additional paper print orders not in a package of posted launch images
at published prices, such as higher-resolution color enlarged paper
prints, from all DOD customers via web/LANS communications.

All other still images acquired for a launch multi-media package shall
be proofed. All selections to be printed shall be scanned and/or
downloaded to CD(s) or a DVD (raw and corrected images as necessary) as
part of the package. The basic launch multi-media package also includes
three 8x10 prints of the pre-launch vehicle and three 8x10 prints of the
launch vehicle in flight, with captions printed on backs of all prints
within 4 workdays.

Distribution of the above mentioned six prints and digital files for 45
SW/PA and Air Force Accessioning shall be annotated in the preparation
of the PADD in coordination with the PM. All other requested copies
shall be ordered and paid for outside the package price. Requirements
added to the basic launch multi-media package by the customer shall be
clearly separated in the PADD for proper tracking, billing and
reconciliation purposes.

Launch film negatives shall be sleeved, labeled and properly stored
locally for at least 90 days after each launch. Launch motion picture
film and video masters, still image master CDs and master DVDs shall be
labeled, filed and stored locally for at least 90 days after each DOD
launch, including proof sheets, indexes and data captions (except for
the three approved still image selections to be sent to the Air Force
Accessioning Office within 30 days after a launch.)

The DOD local media files in the KSC Headquarters building shall be
purged of launch package items that have been retained longer than one
year. Purged media shall be offered without charge, in turn, to the
applicable DOD Launch Program Office, Eastern Range Visual Information
Manager/PM, Air Force History Office, and CCAFS Museum before
discarding. The only long-term storage of local DOD media in the KSC
Headquarters building shall be limited to Public Affairs high-interest
images or historically significant multi-media of both launch and
non-launch activities.

Summary List of End Products in a DOD basic launch multi-media package
(due within 4 workdays after launch, exceptions listed below and
described previously in this section):

1.  Quick release digital stills: at least three selections on web/LANS,
    within 4 hours

2.  Quick release video clip: one SVHS, within 6 hours

3.  Proof sheets of all still film: within 4 work days

4.  All processed films, original and inter-negatives/positives: within
    4 work days

5.  Prints, six 8x10 color prints: within 4 work days

6.  Complete motion media string-out video, one SVHS and three DVDs
    (additional may be required if longer than 2 hour): within 4 work
    days

7.  CD(s) (or one DVD) of all still images selected for printing: within
    30 calendar days

###### 4.2.2.5.3.2 DOD Launch Scrub

During the Range countdown (launch minus 360 minutes), if a launch is
rescheduled to another day, the contractor shall charge this amount to
defray the expense of the ongoing activities that must be reaccomplished
in preparation for the fixed price launch multi-media package.

###### 4.2.2.5.3.3 DOD Launch Slip

If a change to an obligated launch date occurs with less than a 2-week
notice prior to initiating the Range countdown, the contractor shall
charge this amount to defray the expense of the ongoing activities that
must be reaccomplished in preparation for the fixed-price launch
multi-media package.

###### 4.2.2.5.3.4 DOD Additional Camera/Film/O&M (16mm MOPIC)

An additional 16mm motion picture camera and appropriate lens may be
ordered and added to the basic launch multi-media package by the DOD
customer for an additional charge at time of delivery order issuance.
This additional fixed price charge shall include a full load of film,
cameraman and support technicians, processing, film-to-video
transferring and all related O&M services and supplies, with the
additional camera pointed and mounted within a fixed, explosion-proof
box or mounted on a tracker or as a stand alone camera, per the
customer's additional requirement. The additional imaging requirement
shall also be added to the PADD and the video string-out master in the
launch multi-media package within this additional fixed-price charge.
More than one additional 16mm motion picture camera shall be available
to a customer at the same additional unit charge per additional same
type camera.

###### 4.2.2.5.3.5 DOD Additional Camera/Film/O&M (35mm MOPIC)

An additional 35mm motion picture camera and appropriate lens may be
ordered and added to the basic launch multi-media package by the DOD
customer for an additional charge at time of delivery order issuance.
This additional fixed price charge shall include a full load of film,
cameraman and support technicians, processing, film-to-video
transferring and all related O&M services and supplies, with the
additional camera pointed and mounted within a fixed, explosion-proof
box or mounted on a tracker or as a stand alone camera, per the
customer's additional requirement. The additional imaging requirement
shall also be added to the PADD and the video string-out master in the
launch multi-media package within this additional fixed-price charge.
More than one additional 35mm motion picture camera shall be available
to a customer at the same additional unit charge per additional same
type camera.

###### 4.2.2.5.3.6 DOD Additional Camera/Film/O&M (70mm)

An additional 70mm or medium format still camera and appropriate lens
may be ordered and added to the basic launch multi-media package by the
DOD customer for an additional charge at time of delivery order
issuance. This additional fixed price charge shall include 15 foot load
of film, cameraman and support technicians, processing, proof prints
and/or CD and all related O&M services and supplies, with the additional
camera pointed or mounted or tracked per the customer's additional
requirement. The additional imaging requirement shall also be added to
the PADD within this additional fixed-price charge. More than one
additional 70mm or medium format camera shall be available to a customer
at the same additional unit charge per additional same type camera.
Appropriate flash (including explosion-proof types as required), filters
and accessories are also included.

###### 4.2.2.5.3.7 DOD Additional Camera/Film/O&M (35mm Still)

An additional 35mm still film camera and appropriate lens may be ordered
and added to the basic launch multi-media package by the DOD customer
for an additional charge at time of delivery order issuance. This
additional fixed price charge shall include a 24-exposure load of film,
cameraman and support technicians, processing, proof prints and/or CD
and all related O&M services and supplies, with the additional camera
pointed or mounted or tracked per the customer's additional requirement.
The additional imaging requirement shall also be added to the PADD
within this additional fixed-price charge. More than one additional 35mm
still film camera shall be available to a customer at the same
additional unit charge per additional same type camera. Appropriate
flash (including explosion-proof types as required), filters and
accessories are also included.

###### 4.2.2.5.3.8 DOD Additional Camera/Recording/O&M (Still Digital)

An additional high-resolution digital still camera and appropriate lens
may be ordered and added to the basic launch multi-media package by the
DOD customer for an additional charge at time of delivery order
issuance. This additional fixed price charge shall include cameraman and
support technicians for up to 25 TIFF images, digital downloading and
processing, proof prints and/or CD and all related O&M services and
supplies, with the additional camera pointed or mounted or tracked per
the customer's additional requirement. The additional imaging
requirement shall also be added to the PADD within this additional
fixed-price charge. More than one additional digital camera and
operations shall be available to a customer at the same additional unit
charge per additional same type camera. Appropriate flash (including
explosion-proof types as required), filters and accessories are also
included.

###### 4.2.2.5.3.9 DOD Additional Camera/Recording/O&M (Video)

An additional video camera and appropriate lens may be ordered and added
to the basic launch multi-media package by the DOD customer for an
additional charge at time of delivery order issuance. This additional
fixed price charge shall include cameraman and support technicians,
recording, digital processing and all related O&M services and supplies,
with the additional camera pointed, mounted, or tracked per the
customer's additional requirement. The additional imaging requirement
shall also be added to the PADD and the video string-out master in the
launch multi-media package within this additional fixed-price charge.
More than one additional video camera shall be available to a customer
at the same additional unit charge per additional same type camera.

###### 4.2.2.5.3.10 DOD Additional Camera/Recording/O&M (Infrared)

An infrared video camera and appropriate lens may be ordered and added
to the basic launch multi-media package by the DOD customer for an
additional charge at time of delivery order issuance. This additional
fixed price charge shall include cameraman and support technicians,
recording, digital processing and all related O&M services and supplies,
with the additional camera pointed, mounted, or tracked per the
customer's additional requirement. The additional imaging requirement
shall also be added to the PADD and the video string-out master in the
launch multi-media package within this additional fixed-price charge.
More than one additional video camera shall be available to a customer
at the same additional unit charge per additional same type camera.

###### 4.2.2.5.3.11 DOD Additional Camera/Recording/O&M (High-Definition Video)

A high-definition video camera and appropriate lens may be ordered and
added to the Basic Launch Multi-Media Package by the DOD customer for an
additional charge at time of delivery order issuance. This additional
fixed price charge shall include cameraman and support technicians,
recording, digital processing and all related O&M services and supplies,
with the additional camera pointed, mounted, or tracked per the
customer's additional requirement. The additional imaging requirement
shall also be added to the PADD and the video string-out master in the
launch multi-media package within this additional fixed-price charge.
More than one additional video camera shall be available to a customer
at the same additional unit charge per additional same type camera.

###### 4.2.2.5.3.12 DOD Additional Services 

Additional services shall include but are not limited to: on-call
photographers and videographers (Emergency Call-Back/Alert Photography
Plan), scheduled photographers and videographers, optics and photo
equipment repairmen, multi-media presentation specialists, video
editors, and digital image specialists.

These services will be priced per labor hour and billed to the nearest
half-hour of service. This fixed price will include use of all necessary
cameras or supporting equipment.

###### 4.2.2.5.3.13 DOD Additional Products 

Additional engineering products not in the basic launch multi-media
package, in addition to institutional products, shall be available upon
ordering separately. Additional products in general include, but are not
limited to: processing of negative film, color prints of various sizes,
digital photographic still products, videotapes, photo CDs, DVDs, and
additional motion picture film processing/printing. Labels and/or
captions are included in the standard price for all DOD additional
products. This list shall also include prices for any standard size of
raw stock. The contractor shall maintain a means of accepting payment
directly from the DOD customer using standard commercial methods.

These products will be priced per the end product price list at ID/IQ
Pricing Schedule, attachment J-6.

### 4.2.3 Transmission System

The contractor shall provide video, voice and data transmission services
and support end-to-end configuration and validation to meet operational
and institutional requirements at KSC and the NASA occupied facilities
at the CCAFS. The systems associated with these services include:

#### 4.2.3.1 T-Carrier/SONET Multiplexer System

ADDRESS/LOCATION: All Areas of KSC and CCAFS Hangars AE, AO, L, AF, and
Building EO.

SUPPORT REQUIREMENT: 16 hours x 5 days/week; Weekend call-in; 24 x 7
during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The T-Carrier/SONET backbone supports both administrative and
operational customers at KSC and CCAFS. The backbone utilizes SONET
OC-48, SONET OC-3, and M-13 multiplexers. The system provides OC-12,
OC-3, DS-3, and DS-1 connectivity between major facilities at the KSC
and CCAFS. The existing Integrated Digital Network Exchange (IDNX) T1
network consists of four nodes to provide DS-0 service.

The T-carrier system consists of fiber optic multiplexers at twenty-one
locations at KSC and four locations at CCAFS. Office repeaters are
installed at all multiplexer locations to improve signal quality at the
multiplexer. Customer Service Unit (CSU)/Data Service Units (DSU) are
supplied at customer demarcation points for data conversion for V.35,
RS-422 and RS-530 interfaces. The T-carrier system utilizes
High-bit-rate Digital Subscriber Line (HDSL) equipment to reach selected
customers in some of the outlying areas of KSC.

The SONET system consists of 8 OC-48 multiplexers and 11 OC-3
multiplexers at major facilities at KSC.

Uninterruptible Power Supplies (UPS) or battery back up is required at
all M-13 and SONET multiplexer locations.

Alarm monitoring is provided via the Remote Monitor and Alarm System
(RMAS). The T-Carrier/SONET management system consists of Simple Network
Management Protocol (SNMP) control devices and proprietary control
devices.

UNIQUE REQUIREMENTS:

None

FACILITY DESCRIPTION:

All Areas of KSC and CCAFS Hangars AE, L, AF, and Building EO.

#### 4.2.3.2 Asynchronous Transfer Mode (ATM) Transmission System (ATXS)

ADDRESS/LOCATION: KSC Building K6-900 (LCC), Building 1193 (VABR),
Building M6-138 (CD&SC), Building M7-360 (SSPF)

SUPPORT REQUIREMENT: 16 hours x 5 days/week; Weekend call-in

> 24 hours x 7 days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

Operational LAN users require private LANs for monitoring and control of
ground systems not connected to the Internet, or needing administrative
services. The Asynchronous Transfer Mode (ATM) Transmission System
(ATXS) provides this service. The ATXS is a commercial off the shelf,
standards based switch network consisting of four 10Gbps Cisco 8600 and
four 20Gbps Cisco 8540 MSR backbone switches, two 10Gbps FORE ASX1000
and two 20Gbps Cisco 8540 MSR facility switches and over 70 edge
switches consisting of Cisco 2820, 2924, 5500, Light Stream 1010 and
FORE ASX200. The ATXS is a meshed connected system integrated with the
SONET transmission system to take advantage of the SONET ring physical
layer protection. It serves as the KSC Operational data transportation
system, integrating separate operational LANs over virtual circuits.
These virtual circuits utilize RFC-1483, Classical IP over ATM or direct
OC-3c ATM connections.

ATXS network management is accomplished by an in-band, SNMP based
platform running Hewlett Packard Open View Network Node Manager software
and vendor specific management software. An out-of-band system is
utilized to enhance security and maintenance, utilizing point-to-point
modems.

UNIQUE REQUIREMENTS:

ATXS is a criticality 1 rated system for potentially causing corruption
of data for a single path supporting LCC Shuttle Data Center analysis of
Orbital Maneuverability Reactionary System (OMRS) checkout data from the
Hypergolic Maintenance Facility (HMF). The criticality is referring to a
human decision made for OMRS buyoff or in support of at near-real time
launch countdown decisions.

FACILITY DESCRIPTION:

All major facilities in the LC39 Area, Industrial Area and CCAFS Hangar
AE.

#### 4.2.3.3 Fiber Optic Systems

ADDRESS/LOCATION: All areas of KSC

SUPPORT REQUIREMENT: 16 hours x 5 days/week; Weekend call-in

> 24 hours x 7 days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The KSC/CCAFS fiber optic systems use both multi-mode and single-mode
fibers for system connections. The systems supported include: the
wideband fiber optic transmission system, frequency division data
multiplexers, wavelength division multiplexers, the Remote Monitor and
Alarm System (RMAS), high data rate transmission equipment (50 Mbps),
and the Orbiter S-Band uplink monitor.

The Fiber Optic Transmission System transmits RS-170 or NTSC color video
signal, an analog signal within a 12-megahertz bandwidth, or
asynchronous digital data up to 8 Mb/s No Return Zero-Level (NRZ-L)
depending on application. The system provides a balanced 124-ohm or
unbalanced 75-ohm electrical interface for the optical transmission of
video, analog, or digital data signals over a single fiber. The system
processes a 1-volt input signal between 10 Hz and 12 MHz and transmits
it optically at either 1300 or 1550 nanometers via Injection Laser
Diodes (ILD) or Light Emitting Diodes (LED) to the receive location
where the signal is restored to the original electrical input signal.
ILD transmitters are used in conjunction with optical dividers to create
multipoint circuits.

The frequency division data multiplexer can accommodate eight data
channels (four channels from 0 to 128 Kbps and four channels from 0 to
512 Kbps). Asynchronous data, either balanced or unbalanced can be
transmitted at any data rate using RS-422 voltage levels or a one-volt
peak-to-peak variant. The aggregate output of the Multiplexer is
transported via the fiber optic wideband transmission system.

The Wavelength Division Multiplexer (WDM) equipment doubles the capacity
of the existing fiber optics cable plant. WDMs are installed at
facilities throughout KSC to enhance the optical fiber's capacity. The
WDMs multiplex signals at 1300 and 1500 nm. WDMs are primarily used with
the wideband fiber optic transmission system.

A 32 x 32 Sigma Electronics analog matrix at the CDSC is used as the KSC
off-site routing switch in support of shuttle processing, launch and
landing video. The fiber optic wideband transmission system has more
than 1300 transmitter/receiver pairs that service more than 35
facilities on KSC and CCAFS. At present, approximately eight facilities
are equipped with frequency division data multiplexers. Two full duplex
50-Mbps data links exists between buildings (O&C and OPFs 1 and 2 and
between the O&C and OPF-3). The Orbiter S-Band Uplink Monitor transmits
a 2GHz analog signal between Pads A and B and the OPFs. The system
utilizes single mode lasers and 2X2 optical couplers.

Fiber optic transmission for short distances include RS-250-B short haul
video, SDI video, and SDTI video. This also includes point-to-point
variable rate telemetry circuits on KSC and CCAFS.

UNIQUE REQUIREMENTS:

1550 nm transmission on 50/125um multimode fiber

FACILITY DESCRIPTION:

All areas of KSC

#### 4.2.3.4 Remote Monitoring and Alarm System (RMAS)

ADDRESS/LOCATION: Building M6-138 (CD&SC)

SUPPORT REQUIREMENT: 16 hours x 5 days/week; Weekend call-in

> 24 hours x 7 days/week during major tests, launch, and landings

The Remote Monitoring and Alarm System (RMAS) consists of hardware and
software to monitor the health of the Video Products Group PCO 5000
Fiber Optic video or 12Hhz analog transmission equipment located at the
Kennedy Space Center. RMAS can monitor any equipment generating discrete
contact closures and/or analog voltages. The Sun Microsystems RMAS
console uses Hewlett-Packard Open View Network Node Manager to provide
the RMAS user interface and reporting mechanism. The RMAS Remote
Terminal Unit (RTU) is polled for alarm status utilizing a SNMP proxy
agent via a Commercial-Off-The-Shelf Code Activated Switch (CAS). The
RTU uses KSC designed hardware and software. The RTU software is written
in the C language and is compiled to machine language in order to run on
the RTU.

UNIQUE REQUIREMENTS:

None

FACILITY DESCRIPTION:

All areas of KSC

### 4.2.4 Cable Systems

ADDRESS/LOCATION: All areas of KSC

SUPPORT REQUIREMENT: 16 hours X 5 days/week, Additional support as
required by schedule

Functional Description:

The contractor shall provide Cable System services including underground
location capabilities, trenching, boring and digging, and support
end-to-end configuration and validation to meet operational and
institutional requirements at KSC and their interfaces to NASA occupied
facilities at the CCAFS.

The contractor shall monitor all construction activities and excavations
on KSC. The contractor shall attend the pre-launch excavation reviews.
The contractor shall coordinate and monitor the fieldwork for the
placement of new underground communications utilities. The contractor
shall be trained in use and operation of underground location equipment
and above ground survey equipment.

The contractor shall provide Outside Plant services in support of
operational and institutional requirements at KSC. These services shall
include technical and management expertise for outside plant cable: 19,
22, 24 gauge copper twisted pair, 16 gauge twinax, multimode/singlemode
fiber-optic cable and BCDS hard-line coax. Also included are Unique
launch pad cabling, unique systems cabling, and hard wired Launch
Control Complex (LCC) to Pad vehicle safing cable systems that run from
MDF to MDF through the Communications Manholes. The contractor shall be
trained and certified for unassisted confined space entry into manholes.
The contractor shall supply and operate calibrated air quality test
equipment.

The contractor shall provide Outside Plant services in support of
operational and institutional requirements at KSC. These services shall
include technical and management expertise for the Communications
Pathways including communications manhole and conduit systems,
Repeaters, CXTs (Cross Connect Terminals), TTCs (Telephone Terminal
Cabinets), MDFs (Main Distribution Frames), FOTs (Fiber Optic Terminals)
and dedicated Communications cable trays at KSC.

The contractor shall provide Telecom services in support of operational
and institutional requirements at KSC. These services shall include
technical and management expertise for: facility premise wiring from the
Frame to the Customer Face Plate (CFP), Frame cross connects, TTC cross
connects, Circuit protectors, circuit design and installation.
Contractor shall follow the KSC Telecommunications Premises Distribution
System design standard STD-E-0021. New facilities are premise wired by
the construction contractor under direction of Architect and Engineer
(A&E) following STD-E-0021 using SPECSINTACT sections (16700 section).
The contractor shall install all equipment including but not limited to
cabling required for interfacing with the new facility premises wiring.

The contractor shall provide data base O&M and production for the
Circuit Assignment Management System (CAMS). CAMS is an Oracle-based
collection of data base management tools containing information about
KSC communication circuits. This information includes all copper Inside
and Outside plant, all fiber inside and outside plant, circuit
characteristics, equipment and work order histories and status.

The Test Board is the central interface point for KSC copper
communications circuits between the North area via the VABR, south area
via the south repeater, CCAFS via the Banana River repeater and the
industrial area. The contractor shall provide Test Board support at the
CDSC during major KSC and CCAFS tests and hazardous operations; 7 day,
24 hour support is required on some tests. Test Board support is also
required to support day-to-data telecom activities.

The systems associated with these services include but are not limited
to the following:

500,000+ Various gauge copper twisted-pair cables, 1,000+ Various gauge
twin-axial cables, 3,000+ Multi-mode and single-mode fiber optic cables,
3000+ Backbone and distribution coaxial cables, 107+ Main Distribution
Frame cross connects, 1700+ Telephone Terminal Cabinet cross connects,
550+ Manholes, Handholes and associated conduit systems, 42+ Cathode
Protection Rectifiers, 22+ Air Dryers, Main Distribution Frame (MDF) to
MDF through the Communications Manhole System, Intermediate Distribution
Frames, Launch Complex (LC)-39 pad and systems cables, Launch Control
Complex (LCC) to LC-39 Vehicle Safing cables, Repeaters, Cross Connect
Terminals, Telephone Terminal Cabinets, Facility cable trays (inside and
outside), Main Distribution Frames, Fiber Optic Terminals, Wideband
Terminals, Cable Records Management -- Circuit Assignment Management
System (CAMS), Facility premise wiring, Test Board, Flow Meter Panels,
and Frame Lights.

UNIQUE REQUIREMENTS:

Clear Frame and safing cables

FACILITY DESCRIPTION:

All areas of KSC.

### 4.2.5 Administrative Telephones

The performance period for this section begins December 1, 2004.

The contractor shall provide the Operation, Administration and
Maintenance (OA&M) of administrative telephone system in support of all
KSC residents. There are approximately 17,500 instruments and/or ports
in approximately 275 buildings associated with this service agreement.

The contractor shall provide end-to-end support for adds, moves and
changes. A move is defined as de-installation, move and re-installation
of system hardware requiring a physical dispatch of a technician or
analyst. A virtual move is one that does not require a physical dispatch
of a technician or analyst. The service provided and work performed
shall be in accordance with Industry (BellCore) standards.

The switch infrastructure and local and long distance trunking will be
provided by the government. The contractor shall monitor traffic usage
on these trunk groups and notify the government when usage approaches
levels of service degradation (P 0.01).

The contractor shall provide operator services processing international
calls, collect calls, conference calls, other operator-assisted calls,
maintain current directory assistance information, and log information
on billable calls. The operators shall provide incoming callers with
answers to routine questions not requiring Public Affairs intervention.

The contractor shall employ telephone engineering and operations
personnel, adequate to support existing and future requirements, who are
proficient in Voice over IP (VoIP) technology, including but not limited
to, VoIP phones, associated call managers and gateway systems.

The VoIP systems interface to the KSC Institutional Network and the
legacy KSC Administrative Telephone System. The contractor shall support
these interfaces and provide all required programming to facilitate
connectivity.

The contractor shall operate and maintain the SecureLogix system. The
contractor shall review the logs and make recommendations to identified
NASA telecommunications personnel and implement changes and rule based
policies as directed.

The contractor shall provide current telephone data to support the KSC
E911 center on a weekly basis. This data shall include the building,
room, occupant/assignee, organization and mail code, and directory
number/s for all active ports on KSC. This data, sorted by seat type,
shall also be supplied to the COTR on a monthly basis. The contractor
shall maintain the E911 switch and it's interfaces with the KSC and
CCAFS phone systems.

The contractor shall provide information as requested in support of
security, Office of Inspector General (OIG) or managerial
investigations. This information may be required on short notice. The
contractor shall supply Telephone Call Detail reports as defined in
DRD-T-3.

The contractor shall provide a Help Desk for customers to report
troubles, obtain information on instrument/system operations, and status
on open work.

The contractor shall provide user training to assure customers receive
adequate operating information on their type of instrument. The
contractor shall supply operating guides which will walk users through
routine operations for their instrument type, including frequently asked
questions.

#### 4.2.5.1 Phone Seat Description

Each Phone Seat will provide the service required to ensure an
appropriate phone instrument and complete phone system is available as
specified. This includes instruments, infrastructure, and other required
services to provide telephone related connectivity within, and external
to, the Center. Also included in this service is the maintenance and
administration of the telephone infrastructure; basic services
(operational configuration, engineering and maintenance of analog and
digital telephone switching system); moves adds, changes;
corrective/preventative maintenance of telephone instruments and drops.

##### 4.2.5.1.1 PH1 Phone Description

Functionality: Provides full phone services for a standard hallway or
lab phone.

Standard Services:

  ------------------------------------------------------------------------
  Service Type         Service     Typical Service Characteristic
                       Level       
  -------------------- ----------- ---------------------------------------
  Instrument           Single      Single line phone

  Line Type            Analog      Analog line

  Voice Mail           None        No voice mail

  Feature Set          Standard    Call forwarding, transfer, forward,
                                   camp, etc.

  Moves/Adds/Changes   Regular     \<= 5 moves/adds/changes completed
                                   within 2 work days, no field visit 8
                                   hours

  Restore to Service   Regular     Restore to service by close of next
                                   business day
  ------------------------------------------------------------------------

##### 4.2.5.1.2 PH2 Phone Description

Functionality: Provides full phone services for a standard desktop or
lab phone with voicemail. (Nortel 9316CW or equivalent and compatible)

Standard Services:

  ---------------------------------------------------------------------------------
  [Service             [Service             [Typical Service
  Type]{.underline}    Level]{.underline}   Characteristic]{.underline}
  -------------------- -------------------- ---------------------------------------
  Instrument           Single               Single line phone with display

  Line Type            Analog               Analog line

  Voice Mail           Standard             Voice mail

  Feature Set          Standard             Call forwarding, transfer, forward,
                                            camp, etc.

  Moves/Adds/Changes   Regular              \<= 5 moves/adds/changes completed
                                            within 2 work days, no field visit 8
                                            hours

  Restore to Service   Regular              Restore to service by close of next
                                            business day
  ---------------------------------------------------------------------------------

##### 4.2.5.1.3 PH3 Phone Description

Functionality: Provides enhanced feature set phone service intended for
use in a branch or division office setting (e.g., secretary phone).
(Optiset 1200 or equivalent and compatible)

Standard Services:

  ---------------------------------------------------------------------------------
  [Service             [Service             [Typical Service
  Type]{.underline}    Level]{.underline}   Characteristic]{.underline}
  -------------------- -------------------- ---------------------------------------
  Instrument           Multi-12             12 line phone with display

  Line Type            Digital              Digital ISDN line

  Voice Mail           Standard             Voice mail

  Feature Set          Enhanced             Standard plus additional features

  Moves/Adds/Changes   Regular              \<= 5 moves/adds/changes completed
                                            within 2 work days, no field visit 8
                                            hours

  Restore to Service   Regular              Restore to service by close of next
                                            business day
  ---------------------------------------------------------------------------------

##### 4.2.5.1.4 PH4 Phone Description

Functionality: Provides full phone services intended for use in a
conference room. This system will have multiple speakers and microphones
spaced at intervals for clear reception and transmission.

Standard Services:

  ---------------------------------------------------------------------------------
  [Service             [Service             [Typical Service
  Type]{.underline}    Level]{.underline}   Characteristic]{.underline}
  -------------------- -------------------- ---------------------------------------
  Instrument           Single               Single line phone

  Line Type            Analog               Analog line

  Voice Mail           None                 No voice mail

  Feature Set          Speaker              Standard features plus speaker

  Moves/Adds/Changes   Regular              \<= 5 moves/adds/changes completed
                                            within 2 work days, no field visit 8
                                            hours

  Restore to Service   Regular              Restore to service by close of next
                                            business day
  ---------------------------------------------------------------------------------

##### 4.2.5.1.5 PH5 Phone Description

Functionality: Provides full VoIP phone services for a standard desktop
or lab phone with voicemail.

Standard Services:

  ---------------------------------------------------------------------------------
  [Service             [Service             [Typical Service
  Type]{.underline}    Level]{.underline}   Characteristic]{.underline}
  -------------------- -------------------- ---------------------------------------
  Instrument           Single               Single line phone

  Line Type            VoIP                 10/100 Ethernet

  Voice Mail           Standard             Voice mail

  Feature Set          Standard             Call forwarding, transfer, forward,
                                            camp, etc.

  Moves/Adds/Changes   Regular              \<= 5 moves/adds/changes completed
                                            within 2 work days, no field visit 8
                                            hours

  Restore to Service   Regular              Restore to service by close of next
                                            business day
  ---------------------------------------------------------------------------------

##### 4.2.5.1.6 PH6 Phone Description

Functionality: Provides enhanced feature set VoIP phone service intended
for use in a branch or division office setting (e.g., secretary phone).

Standard Services:

  ---------------------------------------------------------------------------------
  [Service             [Service             [Typical Service
  Type]{.underline}    Level]{.underline}   Characteristic]{.underline}
  -------------------- -------------------- ---------------------------------------
  Instrument           Multi-12             12 line phone with display

  Line Type            VoIP                 10/100 Ethernet

  Voice Mail           Standard             Voice mail

  Feature Set          Enhanced             Standard plus additional features

  Moves/Adds/Changes   Regular              \<= 5 moves/adds/changes completed
                                            within 2 work days, no field visit 8
                                            hours

  Restore to Service   Regular              Restore to service by close of next
                                            business day
  ---------------------------------------------------------------------------------

##### 4.2.5.1.7 PRI Service Description

Functionality: Provides new or additional Primary Rate Interface (PRI)
service to devices. (Example: New Video Conferencing Unit)

Standard Services:

  ---------------------------------------------------------------------------------
  [Service             [Service             [Typical Service
  Type]{.underline}    Level]{.underline}   Characteristic]{.underline}
  -------------------- -------------------- ---------------------------------------
  Instrument           None                 N/A

  Trunk Type           Digital              23B + D

  Voice Mail           None                 None

  Feature Set          Enhanced             Enhanced PRI Features

  Moves/Adds/Changes   Regular              Moves/adds/changes completed within 5
                                            work days, no field visit 8 hours

  Restore to Service   Critical             Restore to service within 2 contiguous
                                            hours
  ---------------------------------------------------------------------------------

##### 4.2.5.2 Phone Service 

Service Description: Provides the service to ensure an appropriate phone
instrument and complete phone system is available to the specified Phone
Type. This includes instruments, infrastructure, and other required
services to provide telephone related connectivity within, and external
to, the Center. Also included in this service is the maintenance and
administration of the telephone infrastructure; basic services
(operational configuration, engineering and maintenance of analog and
digital telephone switching system); moves, adds, changes; user
training; help desk; corrective and preventative maintenance of
telephone drops.

##### 4.2.5.2.1 Instrument

Service Description: Provides for the phone instrument type.

  -----------------------------------------------------------------------
  Service Levels       Typical Service Characteristic
  -------------------- --------------------------------------------------
  Single               Single line phone instrument

  Dual                 Dual line phone instrument

  Multi-12             12 line phone instrument

  Multi-24             24 line phone instrument
  -----------------------------------------------------------------------

##### 4.2.5.2.2 Line Type

Service Description: Provides for the desired line type.

  -----------------------------------------------------------------------
  Service Levels        Typical Service Characteristic
  --------------------- -------------------------------------------------
  Analog                Analog line

  Digital               Digital line

  VoIP                  10/100 Ethernet port
  -----------------------------------------------------------------------

##### 4.2.5.2.3 Voice Mail

Service Description: Provides the services required for a voice mail
system with the following capabilities: recorded announcements, audio
and visual indicators of messages awaiting retrieval, forwarding
capability, broadcast (voice mail lists), 15 minutes of storage, auto
dial voice mail caller, auto reply (send message back to voice mail
caller), create, delete, retrieval of messages from any DTMF phone
(internal or external to Center). Retrieval of messages external to the
Center shall be accessible via a toll-free number provided by the
government.

  -----------------------------------------------------------------------
  Service Levels           Typical Service Characteristic
  ------------------------ ----------------------------------------------
  None                     No voice mail

  Standard                 Voice mail with above capabilities

  Enhanced                 Voice mail with 30 minutes of storage
  -----------------------------------------------------------------------

##### 4.2.5.2.4 Feature Set

Service Description: Provides for a standard set of features to be
provided with the phone seat

  -----------------------------------------------------------------------
  Service Levels   Typical Service Characteristic
  ---------------- ------------------------------------------------------
  Standard         Call forwarding, transfer, forward, intra-Center
                   conferencing, camp, redial, hold, call park, caller
                   ID, call waiting, message waiting

  Speaker          Standard features plus speaker phone

  Enhanced         Standard features plus speaker phone, call pickup/hunt
                   group, speed call, auto dial, caller ID, call waiting,
                   message waiting
  -----------------------------------------------------------------------

##### 4.2.5.2.5 Moves/Adds/Changes

[Service Description:]{.underline} Provides for a standard set of
moves/adds/changes on one work order to be provided with the phone seat

  ----------------------------------------------------------------------------
  [Service              [Typical Service Characteristic]{.underline}
  Levels]{.underline}   
  --------------------- ------------------------------------------------------
  Regular               \<= 5 moves/adds/changes completed within 2 work days,
                        no field visit 8 hours

  Enhanced              \<= 5 moves/adds/changes completed within 1 work day,
                        no field visit 4 hours
  ----------------------------------------------------------------------------

##### 4.2.5.2.6 Restore to Service

Service Description: Provides standard maintenance services including:
System diagnostics and troubleshooting; System and component
maintenance; Configuration changes, tracking, and documentation. The
COTR will have the right to re-prioritize the restore to service
requests on a real time basis up to 1% of the total seats per month to
accommodate KSC senior level staff.

  -----------------------------------------------------------------------
  Service Levels    Typical Service Characteristic
  ----------------- -----------------------------------------------------
  Regular           Restore to service by close of next business day

  Critical          Restore to service within 2 contiguous hours
  -----------------------------------------------------------------------

ADDRESS/LOCATION: All areas of KSC

SUPPORT REQUIREMENT: 8 hours X 5 days/week, off hour call-in, Operator
service 6:00 am to 6:00pm, Additional support as required by schedule

FUNCTIONAL DESCRIPTION:

The Administrative Phone System is a Siemens EWSD Class 5 Central Office
Host Switch (located in M6 138 (CD&SC) Room 128) with Remotes located in
the major KSC facilities. The switch has all of the features and
functionality of a Class 5 CO including CLASS, SS7 and ISDN. The system
has an integrated voice mail system, a conference bridge, a SecureLogix
Telephone Firewall and a Multi Port Conferencing Unit for ISDN Video.
The system integrates with an E-911 switch (O&M included in this
contract) to provide PSAP (Public Safety Answering Point) services to
KSC. The switch provides connectivity to outside KSC through PRI
trunking to the local calling area and between NASA Centers and long
distance through FTS (Federal Technology Service-GSA).

The phone system provides point-to-point links to and from launch
critical operations. The majority of KSC phones are single line display
type phones with Caller ID speakerphone, voice mail and CLASS features.
The next largest users have ISDN multi-line speakerphones with display.
There are several PRI (Primary Rate Interface) spans servicing video,
RAID and other data requirements.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION: Throughout KSC

### 4.2.6 Institutional Computer Networks

The contractor shall provide the design, installation, operations,
maintenance and sustaining engineering for the Kennedy Space Center
institutional computer Network (KNET). Contractor shall meet customer
data delivery requirements for institutional functions at KSC and the
NASA occupied facilities at the CCAFS. Institutional requirements
include data necessary for day-to-day business (for example email,
internet, work control) and process sensitive elements in support of KSC
missions and programs. Institutional network KNET delivers data
to-and-from desktops, Local Area Network (LAN), Metro Area Network (MAN)
and Wide Area Network (WAN). The contractor shall include end-to-end
configuration and validation of KNET system equipment and related
software.

The contractor shall provide network services per government approved
standards and protocols in accordance with NASA Chief Information
Officer (CIO) Executive Notices, policies, directives, procedures,
guidelines and associated Security standards, including but not limited
to, NPG 2810. The contractor shall follow KSC Institutional Network
Connectivity Procedure (KDP-KSC-P1444) to provide a consistent customer
request process for acquiring network connectivity while ensuring that
mandated security requirements for personnel and equipment are
satisfied.

The contractor shall install, operate, and maintain network hardware and
software in support of administrative and general-purpose computing
systems utilizing, but not limited to: Routers, Hubs, Switches, Network
Repeaters, Wireless Access Points and DSL LAN extenders. The contractor
shall operate and maintain a complete network management system
including in-band primary and backup network operations centers and the
out-of-band network management system. Contractor shall maintain and
upgraded network systems to meet changing industry standards.

The contractor shall provide operations, maintenance and sustaining
engineering of network management support infrastructure including but
not limited to: Domain Name Servers (DNS), Dynamic Host Configuration
Protocol (DHCP) servers, Policy Based Routing (PBR), Virtual Local Area
Networks (V-LANs), network time servers, network operations database
servers, network operations web servers, network security services
Remote Access Services including Virtual Private Network (VPN)) servers,
authentication services Secure Socket Layer based Proxy Gateways and
Plain Old Telephone System (POTS), Integrated Services Data Network
(ISDN) Dial-up based services, Call Managers and Voice over IP (VoIP).

The contractor shall maintain a database of all IP addresses assigned to
KSC and NASA assigned facilities at CCAFS. Database shall include a
minimum set of information for each customer including, but not limited
to: IP address, customer name, building number, room number, Customer
Face Plate (CFP) number; hardware or machine address, operating system,
switch and port number. Contractor shall provide online database access
to NASA networks personnel and IT managers as required.

The contractor shall continue to upgrade and improve performance for
data transmissions to-from MAN and LAN (delivery to customers). The
contractor shall provide engineering and sustaining engineering to
include, but not limited to, obsolescence replacement and uniform data
standard level improvement (i.e. 100 Mbps desktop and 1000 Mbps Ethernet
Backbone) to provide customers with ubiquitous data network
infrastructure support that improves service levels across KSC and NASA
occupied facilities in the CCAFS area.

ADDRESS/LOCATION: All areas of KSC

SUPPORT REQUIREMENT: 16 hours X 5 days/week, Additional support as
required by schedule or Mission support

FUNCTIONAL DESCRIPTION:

KNET provides approximately 13,000 network connections. It is estimated
that this number will increase to approximately 15,000 over the next 3
to 5 years. KNET currently supports IP based protocols and is controlled
using over (30) Routers, (600) Switches and Hubs to provide networking
to over 240 buildings and trailers throughout KSC and NASA assigned
CCAFS facilities.

The current network consists of 10/100/1000 Mbps Ethernet and associated
cable for data transmission to desktop and servers (i.e. email, web,
X.500, streaming audio/video, etc.). KNET is built upon and utilizes
cabling and capabilities discussed in section 4.2.5 Cable Plant. KNET
sustaining engineering efforts include upgrading obsolete 10base2
Ethernet connections with 10/100 Mbps switched Ethernet and Category 5e
premises wiring. Several remote locations within KSC, where fiber optic
cable is not available, are served by Digital Subscriber Line (DSL)
equipment at lower speeds.

KNET uses PBR and VLANs to provide three segmented/logically isolated
networks referred to as Private, Public, Open network (three islands)
across KSC and NASA occupied facilities at CCAFS. KNET interconnects
between its geographically dispersed facilities with its Kennedy
Metropolitan Area Network (KMAN) a redundant, primary and secondary,
100/1000 Mbps Ethernet switched backbone.

KNET provides: Domain Name Servers (DNS), Dynamic Host Configuration
Protocol (DHCP) servers, Policy Based Routing (PBR), Virtual Local Area
Networks (V-LANs), network time servers, network operations database
servers, network operations web servers, network security services
remote access services including Virtual Private Network (VPN)) servers,
authentication services Secure Socket Layer based Proxy Gateways, POTS
and ISDN Dial-up based services, Call Managers and Voice over IP (VoIP).

KNET's Network Control Center (NCC) operates from a primary location at
the Central Instrumentation Facility (CIF) and a backup location at the
Operations and Checkout (O&C). Network system management uses software
and protocols including but not limited to: HP Openview network
management software, 3COM Transcend, Cisco Works and Simple Network
Management Protocol (SNMP) to remotely manage and administer network
systems. KNET uses premises wiring typically consisting of a minimum of
one Customer Faceplate Plate per 100 square feet of area each delivering
3 data Category 5e and one fiber optic multimode cable (future use).

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION: Throughout KSC and CCAFS NASA assigned facilities.

### 4.2.7 Network IT Security

The contractor shall perform IT Security activities in areas of security
scans, incident response, system and log monitoring, security patches
and updates, and reporting. The contractor shall support NASA IT
Security personnel performing IT Security functions.

The contractor shall provide technical/engineering support to the Agency
Network Security Perimeter Configuration Control Board (NSP-CCB) and the
Center Network Control Board (NCB).

The contractor shall provide and maintain all required IT Security plans
related to the KICS supported communications systems and/or services,
per the agency designated formats and guidelines.

The contractor shall meet all approved standards and protocols in
accordance with NASA Chief Information Officer (CIO) Executive Notices,
policies, procedures and guidelines in addition to those designated
specifically by the Kennedy Space Center Office of the CIO and the
KSC/NASA communications infrastructure management. The contractor shall
meet all approved standards and protocols in accordance with the NASA
Procedures and Guidelines, NPG 2810.1, Security of Information
Technology.

The contractor shall provide support to the government for operational
services for the center network based information technology (IT)
security protections and monitoring/measurement capabilities. The
contractor shall provide the first line of network based monitoring and
defense of IT resources, as well as provide a common shared IT Security
operations capability to support the IT system environments that utilize
the center networks as their primary communications transport service.

The contractor shall support the operations, maintenance, system
administration, user support, and sustaining engineering of the
following: the principal KSC network authentication systems, the KSC
strong authentication system, the KSC IT Security/Network documentation
databases, the KSC network perimeter access control systems, the KSC and
Agency defined intrusion detection/monitoring systems, and all KICS
managed systems related to the storage, tracking and auditing of all
required Network/IT Security configuration/review/approval documentation
processes and data.

The contractor shall implement government approved system rule
set/configuration modifications to the network perimeter protection
systems, including modifications to the firewall rule sets, editing of
router based Access Control Lists (ACLs), and keep an accurate record
log of all changes made to the system. The contractor shall retain
electronic archival copies of the firewall traffic logs, firewall rule
sets and related router/switch configurations.

The contractor shall actively review and validate the logs of management
access to the network service delivery infrastructure to verify that
only authorized individuals are connecting to these systems. The
contractor shall assure that any modifications to the configurations of
these devices are performed in accordance with government documented
practices. The contractor shall review the log daily and report any
unauthorized attempts to access this equipment to the IT Security
management personnel for further investigation and resolution.

The contractor shall provide all relevant firewall traffic logs,
intrusion detection activity reports, monitoring system data, network
authentication system activity logs, strong authentication account
activity data, and/or any available network data required to support an
IT Security forensics investigation. The contractor shall provide
engineering analysis support to aid in the interpretation of all
activity log data provided.

The contractor shall maintain a comprehensive IT Security/Network
documentation database containing all of the required data fields. The
contractor shall ensure that the documentation data stored in this
system has been verified to be accurate not less frequently than
quarterly by means of the use of automated Scan tools where possible,
and by monthly auditing of a randomly selected but statistically
significant subset of the entries in the database for closer inspection
and validation.

The contractor shall monitor all network traffic crossing the designated
center ingress/egress points, as well as the instrumented internal
backbone locations using the government defined and provided intrusion
detection/monitoring systems. The contractor shall initiate incident
response procedures by providing notification to the designated IT
Security personnel when confirmation of suspicious network
traffic/protocol behavior is detected.

The contractor shall report any observed suspicious network
protocol/traffic behavior for further investigation and/or the
initiation of IT Security incident response actions. This will be
accomplished using both the designated intrusion detection and
monitoring systems, as well as any other contractor supported systems.

The contractor shall support the design, configuration, operation and
data reporting of special purpose/function IT Security sensors/systems.
These systems are used to detect specific events or to identify and
quantify the presence of IT system vulnerabilities.

The contractor shall operate the Remote Authentication Dial In User
Services (RADIUS) subsystems. RADIUS subsystems pass network specific
authentication requests to the relevant user account/authentication
/authorization systems managed by each of the respective IT
organizations.

The Contractor shall issue and retrieve hardware tokens related to the
KSC strong authentication system as directed by the government. The
contractor shall utilize Communication Control to provide user telephone
support. The contractor shall provide troubleshooting and problem
isolation of functions related to the tokens and the user's system
account, and maintain the relevant KSC strong authentication services
system utility support subsystems.

The contractor shall perform IT vulnerability scans in accordance with
government directives/instructions and at a frequency of at least
quarterly, or when requested. The contractor shall provide special
purpose IT Security vulnerabilities/assessment scans to identify/isolate
a known IT Security vulnerability issue that requires immediate
attention.

The contractor shall perform periodic auditing of the current KICS
communications systems/architecture configurations with IT Security
assessment results and recommendations. The contractor shall identify
the corrective action to be taken and any additional resources required
to minimize or eliminate the condition resulting in the weakness or
problem area/process.

The contractor shall, in conjunction with the government, maintain a
call down list process to notify appropriate IT Security personnel. The
contractor shall initiate and perform an immediate IT Security incident
response upon activation of the IT Security call down list per the
instruction of the designated government personnel.

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC), Building M6-39 (PSCN),
Building 360 (CIF), Building 60680 Hangar AE

SUPPORT REQUIREMENT: 16 hours X 5 days/week. Additional support as
required by schedule and required support activities.

> After hour Response to Network events shall be within 1 hour.

FUNCTIONAL DESCRIPTION:

The Network IT Security systems include the following: perimeter access
control, intrusion detection/monitoring, and network authentication.

The KSC perimeter access control systems are located at the two major
and one minor ingress/egress points to the Kennedy Space Center. They
are comprised of COTS firewall appliances running in concert with
clustering/high availability solutions and interconnected with multiple
routers and switches all performing a fundamentally different function.
These systems are the principal means of dividing the center network
environment into the major IT security zones and the interfaces to the
Wide Area Networks/Internet. These systems are comprised of isolation
routers and located at KSC and CCAFS.

The KSC intrusion detection/monitoring systems are a combination of COTS
and open source tools based on Agency mandated product sets, KSC
standard solutions, and a variety of open source alternatives to
supplement these core solutions when necessary. These systems provide
distributed multi-purpose and point solutions to meet a wide spectrum of
IT Security monitoring/logging requirements. They are primarily
co-located at the primary center ingress/egress points with the
perimeter access control systems, although a number of the sensors are
distributed out to a smaller number of key network traffic transit
locations internal to each security zone.

The KSC IT Security analysis capabilities are a series of systems that
provide both ongoing IT Security vulnerability scanning/assessment
functions to the entire center and post analysis of the data collected
by the intrusion detection/monitoring systems including the network
infrastructure elements (via Syslog/RADIUS/Netflow data).

The KSC IT Security /IP/ Media Access Control (MAC) address registry
database and perimeter access request databases reside on several small
server class systems running internally developed databases based on
COTS database software. These systems are located primarily in the
Network Operations Center area of the CIF building.

The KSC network authentication systems are primarily a series of
redundant RADIUS and TACACS+ systems providing both a basic network
authentication/account activity logging service and a pass-through
authentication function to more complex authentication systems that
exist in the external IT organizations at KSC. These network
authentication services provide intermediate authentication to a number
of the KICS supported network services such as the Secure Remote Access
System (VPN), Wireless LANs (both private and open), and the center
dial-in services. All of these systems utilize the same basic COTS
software for possible future integration.

The KSC strong authentication system is a COTS, two Factor, Hardware
Token based authentication system that provides a primary source of
account authentication for portions of the network infrastructure
elements, several remote network access subsystems (S-RAS and Dial-In),
and a number of IT environments/systems. These systems require a higher
strength authentication service than can be offered in the traditional
IT environments on center. Redundant nodes of this system are adjacent
to the isolation router perimeter WAN ingress/egress points and a number
of the center's network infrastructure services systems (such as DNS).

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION: Throughout KSC and CCAFS NASA assigned facilities.

# 5.0 Indefinite Delivery/Indefinite Quantity (ID/IQ) Catalog of SPECIALIZED Services 

The contractor shall participate in NASA-led efforts as described in
this section. Types of work in this category include performing studies
and analyses of communications system operations alternatives during
early project definition, developing new technology for application to
communication system operation, providing skills and teaming in support
of government-led development projects, providing skills in support of
government-led operations activities, and providing quick-reaction
analyses and solutions to problems such as special program testing
and/or technology demonstration requirements.

Each of the type of effort described in this section shall be initiated,
managed, and performed by the contractor as described under individual
task order agreements with the government.

## 5.1 Communication Component Design, Development, Integration, and Operational Support Services

The contractor shall provide resources to support the development of new
communication and information technologies that will ultimately lead to
significantly reduced operations costs.

The contractor shall provide support in the development of one-of-a-kind
or next-generation communications capabilities. They range from
development of a communications capability for small local customers to
a Center-wide capability. These efforts have aggressive schedules and
requirements and entail a high degree of risk. These efforts have
significant government involvement in the definition and implementation
of requirements.

These are government-led activities with frequent interaction between
the government and the contractor.

This work is dynamic in nature and typically performed in a team
arrangement with the government. The government defines the overall
requirements of the effort and decides the respective responsibilities
of each organization participating in the effort. Intermediate and final
deliverable items are defined, but the nature of this work requires
frequent changes to the baselines.

Future NASA-led development efforts in the area of computer network
communications could include efforts to meet new requirements, migrate
existing systems, and replace aging systems. Technical areas are
expected to include but are not limited to server hardware, application
software, communication asset management software, network systems,
network hardware, and computer systems.

Future NASA-led development efforts in the areas of transmission, voice,
video and still-imaging systems could include efforts to meet new
requirements, migrate existing systems, and replace aging systems.
Technical areas are expected to include but are not limited to fiber
optics, copper, analog, digital, hard-wire, radio and microwave
distribution. Also, compression and recording techniques may be
addressed.

The contractor shall support the government with operational support for
Information Technology and communication asset management in a control
room type of environment. This type of effort is associated with the
agency-wide OneNASA information technology initiatives that are being
activated at the Kennedy Space Center. The type of operational support
the contractor shall provide includes but is not limited to system
administration, help desk administration, and network management system
analysis.

## 5.2 ID/IQ Types of Services

The contractor shall provide cost for engineering, analysis, operations,
and related services to perform design, development and operations of
KSC and NASA Information Technology and Infrastructure Network Systems.
The contractor shall provide not to exceed pricing for each position
identified in the following brief overviews

A\) System Administrators:

A System Administrator shall have experience in the configuration,
management, administration and support of the assigned systems. These
may be messaging systems, server systems, network systems or
collaboration systems.

B\) Help Desk Services:

Help Desk Services support shall have technology backgrounds and
experience in the operational utilization of assigned systems,
troubleshooting problems with these systems, and how the assigned
systems interoperate with other NASA systems. They must understand the
details of the application of the tools and applications assigned. It is
expected that there will be junior and senior level Help Desk Personnel.

C\) System Engineering Services:

System Engineering support services include performance of overall
engineering activities to support information technology enterprise
development. These duties include: design, development, sustaining
engineering, operations support, troubleshooting, problem resolution and
integration of assigned operational systems.

D\) Sub-System Engineer Services:

Sub-System Engineer support services include performance of engineering
activities on specific subsystems engineering activities to support
information technology enterprise development. These duties include:
design, development, operational activity support, troubleshooting and
problem resolution for assigned sub-systems.

E). Technical Support Services

Technical Support Services include performing activities associated with
installation and activation of communication capabilities described in
attachment J-1 sections 1.0 and 4.0. These duties include new facility
activation, new communication system and sub-system activation, as well
as support of information technology integration projects.

## 

# 6.0 Contract Level Information Technology (IT) 

Section 6.0 addresses all systems associated with the KICS contract
including the administrative IT. Additional specific technical
requirements for the IT systems are addressed in Section 4.0.

## 6.1 IT Security 

All the IT system(s), including desktop computers, shall comply with
Management of Federal Information Resources, OMB Circular A-130;
Security of Information Technology, NPG 2810.1; Defining Baseline IT
Security Requirements That Have Been Left to Center Discretion, KNPG
2810.1; Vulnerability Disposition, KNPG 2810.2, and any subsequent
revisions to the Center's IT policies. Systems retained by the
contractor shall be in compliance at contract start date. New systems
shall be compliant prior to authorization to support KICS requirements.

The contractor shall protect sensitive unclassified information
including Privacy Act information, proprietary data, International
Traffic in Arms Regulated data, and export controlled data. The
contractor shall protect information in accordance with NPG 2810.1.

## 6.2 Support IT Hardware and Software

Acquisition and maintenance of the hardware and software not accounted
for in the Government Furnished Property List (Attachment J-1, Appendix
5) but used to support the KICS contract shall be the responsibility of
the contractor. For example, the contractor is responsible for the
systems and software that host configuration management, CAD, office
automation, etc.

The contractor shall manage all IT functions in support of contract
requirements. The contractor's IT system shall be compatible with the
standards called out in Minimum Interoperability, NASA-STD-2804 (with
the exception of IFMP compatibility); Minimum Hardware Configurations,
NASA-STD-2805; UNIX Interoperability, NASA-STD-2810 and any applicable
subsequent revisions to the center's IT policies.

# 7.0 Logistics

The contractor shall perform logistics functions in support of all
communication services provided under this contract.

## 7.1 Logistics Services

The contractor shall develop, implement and update a KICS Logistics Plan
(DRD L-1) to ensure that all resources identified in the PWS are
operationally ready to support communication services for Shuttle, DOD,
LSPO, ISS programs and center wide institutional and operational
activities.

The contractor shall assume the current inventory of all hardware and
software as listed in Attachment J-1, Appendix 5. The contractor shall
maintain all hardware, software, tools, test equipment, fixtures, and
spares per Agency and KSC guidelines, policies and directives described
in DRD L-1, as revised, utilizing MAXIMO. The contractor shall ensure
equipment is repaired and returned to stock in a timely manner to ensure
no impact to operations due to lack of spare parts.

The contractor shall identify and provide critical spares, bench stock,
consumables and associated materials required to meet the requirements
of this contract. The contractor shall procure critical spares and bench
stock identified through the maintenance planning activity for assigned
hardware and systems.

The contractor shall provide receiving and inspection functions
including accountability, storage and warehousing support, and receipt
and issuance of supplies, materials, and equipment.

The contractor shall purchase goods and services of a program-specific
nature necessary to accomplish assigned work on the KICS contract, in
accordance with the guidance of the Federal Acquisition Regulations
(FAR), and the NASA FAR Supplement (NFS). Program purchasing is defined
as support to projects and other program activities associated with the
KICS communications services.

## 7.2 Material Management

The contractor shall provide a material management capability in support
of communication activities. The contractor shall include the following
functions:

-   Perform material requirements planning for Mod-kits requested by
    NASA and customers.

-   The contractor shall store the Mod-Kits in a secure area until
    required by the customer.

## 7.3 Property Management

The contractor shall provide property management of Government Furnished
Property (GFP) as identified in Attachment J-1, Appendix 5.

The contractor shall receive, tag, inspect, control, record, store,
issue, track, and return or excess all government furnished property.
The contractor shall report on the location and condition of the assets
when requested by the government and asset owner.

The contractor shall utilize the existing property tags permanently
affixed to all existing assets. New tags shall be permanently affixed to
newly acquired or procured equipment. Upon validating equipment received
from the predecessor contractor, the contractor shall permanently affix
an identification label over the predecessor logo.

The contractor shall identify excess and obsolete out-of-service assets,
and initiate disposal per Agency and KSC guidelines, policies and
directives described in DRD-L1, as revised. Perform all aspects of the
excess function to include, but not limited to preparation of all
required documentation, in-check, locate, store, and screen.

The contractor shall develop and implement an Equipment Loss Rate Plan
see DRD-L-2 to include equipment surveyed, items lost during the fiscal
year, found on station, and any reinstated equipment.

## 7.4 Inventory Management

The contractor shall provide an Inventory Management System (IMS),
utilizing MAXIMO, for the tracking of and management of equipment,
spares, repair parts, supplies, and material. The contractor shall
provide maintenance planning and the required research, analysis and
documentation to determine the minimum initial spares, materials and
repair parts required to support this contract. The contractor shall
report on the quantity, location and condition of the assets when
requested by the government.

The contractor shall utilize and affix identification labels per Agency
and KSC guidelines, policies and directives, including revisions,
described in DRD-L1.

The contractor shall review NASA, government, and industry alerts such
as GIDEP per KHB 5310.1, Reliability, Maintainability, and Quality
Assurance Handbook. The contractor shall identify the affected hardware
within the contractor's responsibility including off-site vendors and
depots, perform an analysis of the problem, provide recommendations and
corrective actions to the government, implement corrective actions if
required and notify the government of corrective actions taken.

## 7.5 Warehouse Storage Management

The contractor shall utilize government provided storage facilities for
storage of all hardware, software and other associated equipment to meet
the requirements of this contract. The contractor shall store all
hardware, software and other associated equipment in accordance with
manufacturer's storage specifications and recommendations that meets
Agency and KSC guidelines, policies and directives described in DRD-L1,
as revised. The contractor shall report on the location and condition of
the assets when requested by the government and asset owners.

## 7.6 Transportation Services

The contractor shall:

-   Provide transportation services to meet scheduled and unscheduled
    operations to include the following functions: freight receiving
    service including inspection of all over, short and damaged
    shipments.

-   Prepare appropriate documentation for outbound shipments: e.g.,
    Request for Shipping Document, KSC Form 7-248, Vendor Supplied Air
    bill/tag means of transportation, (i.e., FedEx air bill, Airborne
    prepaid label, or UPS ARS tag).

-   Provide packing, crating and handling of supplies, materials, and
    equipment.

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-   Provide cargo pick-up and delivery between facilities. JBOSC or its
    successor will allow off loading at a JBOSC location for heavy or
    bulky loads (i.e., large cable reals).

-   Provide transportation support of electronic and other equipment for
    calibration

-   Perform Non-Bulk combination packaging tests, including drop test,
    stacking test, and vibration standard test.

-   Provide security escort for non-routine, non-badged, Transportation
    Service Providers (TSP) from the guarded gates to KICS receiving.
    Transportation Service Providers with deliveries to multiple
    contractors on center shall formally transfer escort responsibility
    to subsequent contractors' receiving personnel.

-   Treat effluent pumped from shallow groundwater contaminated
    designated manholes and/or connected duct banks, for operations and
    maintenance purposes, in accordance with the KSC Dewatering Policy
    and subsequent revisions. To comply with KSC environmental
    requirements, the contractor shall be responsible for pumping water
    out of the contaminated manholes into a NASA-owned, JBOSC operated
    trailer mounted scrubber unit, which removes volatile organic
    contaminates.

## 7.7 Calibration Services

The contractor shall provide all calibration services. The calibration
of test equipment shall include cleaning surfaces incidental to the
calibration effort, analyzing particulates and hydrocarbons on surfaces
exposed to fluid media, and making equipment repairs.

The contractor shall provide calibration services that meet Agency and
KSC guidelines, policies and directives described in DRD-L1, as revised.

## 7.8 Confined Space Work Areas

Special requirements, coordination, and precautions shall apply to any
contract work to be performed in confined spaces. The contractor
preparing to perform work in a confined space is required to provide a
written program for such work as part of their Safety and Health Plan,
which will be consistent with the requirements of 29 CFR 1910.146. For
work in telecommunication manholes, provisions of 29 CFR 1910.268(o)
also apply. The contractor shall coordinate any such work in confined
spaces with JBOSC Environmental Health, Fire Services and any other
resident government or contractor organization whose employees may have
access to the designated work location.

Entry into and work in confined spaces shall be in accordance with the
requirements of KHB 1820.4, "KSC Respiratory Protection Program", KNPG
1840.19 "Industrial Hygiene Programs", and all other applicable clauses
of this contract.

Confined spaces, which contain water, shall have the water pumped out by
the contractor prior to scheduling or performing a confined space entry
check.

# 8.0 TRAINING AND CERTIFICATION OF PERSONNEL

The contractor shall plan, implement, and manage training and
certification as described in this section and Attachment J-1, Section
2.3.6.

## 8.1 Training and Certification Plan

The contractor shall develop, implement, and maintain a Training and
Certification Plan (DRD TR-1). The plan shall define how the contractor
will ensure that all personnel performing work under this contract,
including any subcontracts, are experienced and knowledgeable and meet
training and certification requirements to perform assigned work as
technology, equipment and software evolve. The contractor shall develop
and implement this training and certification plan in compliance with
KHB 3410.1, Implementing Instructions for KSC Systems, Safety, and
Skills Training, and for Certification of Personnel, and KHB 1710.2,
Kennedy Space Center Safety Practices Handbook, as the handbooks are
revised, NPG 2810.1, Security of Information Technology, as revised, KHB
5310.1, Safety, Health and Independent Assessment Reliability,
Maintainability, and Quality Assurance Handbook, as revised, and KHB
1610.1, KSC Security Handbook, as revised.

The contractor shall submit the Training and Certification Plan for
approval as per DRD TR-1.

## 8.2 Regulatory Requirements

The contractor shall ensure and verify that all contractor and
subcontractor personnel are knowledgeable of the laws, regulations, and
government directives (e.g. OSHA, EPA, and Export Control Regulations,
Agency policy and guidance, KSC directives) affecting them and
concerning their tasks. Contractor personnel who engage in performing
critical tasks, control critical processes, or engage in hazardous
operations shall be trained and certified to participate in those
activities. See Section 3.0 of this Performance Work Statement for
additional information about regulatory requirements.

## 8.3 Safety and Health

The contractor shall ensure that all contractor and subcontractor
personnel are knowledgeable about Agency and KSC safety and health
initiatives, including the Voluntary Protection Program (VPP). See
Section 3.0 of this Performance Work Statement for additional detail.

The Training and Certification Plan shall address safety and area access
related training, including maximum work time requirements, described in
KHB 1710.2.

## 8.4 Access to Restricted Work Areas

The contractor shall ensure that contractor personnel who require access
to controlled work areas complete all required training and that badge
requirements, including Personal Reliability Program (PRP) requirements
(KHB 1610.1), are met as they are revised. The contractor shall ensure
that contractor personnel renew area access training as required to
maintain access to restricted areas where work must be performed. The
current list of KSC Operational Area Access Safety Training Requirements
and KSC Operational Area Access Safety Training Matrix are shown in
Figure 8-1 and Figure 8-2 respectively.

![](media/image1.wmf){width="5.0472222222222225in"
height="6.519444444444445in"}The contractor shall ensure that personnel
required to perform work in DoD controlled work areas complete all
required training and badge requirements as they are revised, and
accomplish renewals as needed to maintain continuity of support in those
areas.

Figure 8-1

![](media/image2.wmf){width="5.6125in" height="7.25in"}Figure 8-2

####  

## 8.5 Special Skills Certification

The contractor shall ensure that all contractor and subcontractor
personnel who perform tasks requiring special skills certification
complete the appropriate training and meet any certification
requirements. The contractor shall ensure that contractor personnel are
re-certified when required. The Training and Certification Plan shall
identify the special skills to be used by the contractor and define how
the contractor will ensure that training and certification are
accomplished and maintained.

The Training and Certification Plan shall include, for each unique
position identified in the staffing plan, a list of training and
certification requirements for the position. This includes positions
filled by subcontractors, and teaming or partner arrangements. The
Training and Certification Plan shall define how training and
certification requirements will be identified, documented, approved, and
met for any positions not addressed in the staffing plan, such as short
notice ID/IQ tasks that require special skills or certifications that
occur between revisions of the staffing and training and certification
plans.

## 8.6 Systems Training and On-the-Job Training (OJT)

The contractor shall ensure that contractor personnel performing work
under this contract, and any subcontract, are competent and possess the
necessary skills and knowledge about the systems, equipment, software,
and tasks they are assigned to support. The Training and Certification
Plan shall identify systems training needed to ensure the work force is
competent to perform assigned tasks as technology, equipment, and
software evolve.

Any OJT program shall be clearly defined in the Training and
Certification Plan and ensure that competent, trained and knowledgeable
personnel oversee such training.

## 8.7 Information Technology Security Training

The contractor shall ensure that all contractor and subcontractor
personnel meet IT security-training requirements that apply to the
performance of assigned work. Different levels of training will be
required for employees charged with different levels of access to IT
systems, as required by NPG 2810.1.

The Training and Certification Plan shall include the use of NASA SOLAR
online IT security training, or provide equivalent training that is
approved by the NASA-KSC Chief Information Officer (CIO).

## 8.8 Historical Records

The contractor shall maintain historical records to document the
training and certification of contractor personnel, and of all training
conducted by the contractor.

The contractor shall enter and update training data in the KSC Training
and Certification Record System (TCRS) PM50 for all personnel trained by
the contractor.

The contractor shall ensure that subcontractors maintain historical
records to document training and certification of subcontractor
personnel, and that subcontractor training is recorded in the TCRS.

The contractor shall maintain each employee's training records for at
least three years after that employee's employment ends. The contractor
shall provide contractor and subcontractor training records to the
government upon request.

The contractor shall transition the training records, of personnel
retained from the predecessor contractor, and incorporate them into the
contractor's records. The contractor shall also define in the Training
and Certification Plan how the contractor will transition KICS training
records to any successor contractor.

## 8.9 Reporting and Status of Training and Certification

The contractor shall report the status of training and certification to
the government as required in KHB 3410.1 and KHB 1710.2, as they are
revised.

The contractor shall provide the status of training and certification at
operational reviews and other meetings as directed by the government, to
report readiness to support planned operations. See Sections 2.3.3 and
2.3.4 of this Performance Work Statement for specific information.

## 8.10 Use of Existing Training Resources

The contractor shall use existing government-funded training resources
when available. This includes the use of training provided by other
contractors employed by KSC, such as, but not limited to, area access,
Emergency Life Support Apparatus (ELSA), and IT security training.

A list of government-funded, contractor-provided training to meet NASA
KSC/CCAFS work requirements is shown in Figure 8-3. A list of
government-funded, contractor provided training to meet DoD/CCAFS work
requirements is shown in Figure 8-4.

## 8.11 Government and KSC Contractor Access to KICS Training

For KICS developed or provided training, the contractor shall provide
the government access to their training schedule. The contractor shall
permit attendance by government personnel and government customers in
any scheduled training, on a space-available basis. KICS developed
training shall be, at least, recorded in digital format.

**Figure 8-3:**

**Training Matrix**

#### ![](media/image3.wmf){width="6.375in" height="8.25in"}

![](media/image4.jpeg){width="6.1819444444444445in" height="8.0in"}

Figure 8-4