#### 1. Motivation and Outreach Activities

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| ##### In   | > This topic contains information on motivation and     |
| troduction | > outreach activities, including                        |
|            |                                                         |
|            | -   purpose                                             |
|            |                                                         |
|            | -   initial motivational contact                        |
|            |                                                         |
|            | -   forms                                               |
|            |                                                         |
|            | -   establishing future control                         |
|            |                                                         |
|            | -   priorities                                          |
|            |                                                         |
|            | -   specialized efforts, and                            |
|            |                                                         |
|            | -   measurement of effectiveness.                       |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### C    | > March 14, 2006                                        |
| hange Date |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > Motivation and outreach activities are designed to    |
|  a. Purpos | > ensure that veterans                                  |
| e of Motiv |                                                         |
| ational an | -   with potential eligibility for Vocational           |
| d Outreach |     Rehabilitation and Employment (VR&E) benefits and   |
|            |     services are made aware of program services         |
|            |                                                         |
|            | -   have sufficient understanding to make an informed   |
|            |     choice as to whether to apply for rehabilitation    |
|            |     and related services, and                           |
|            |                                                         |
|            | -   who initiate an application maintain progress       |
|            |     toward rehabilitation throughout the process.       |
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+------------+---------------------------------------------------------+
| #####      | > The Veteran Service Center (VSC) informs veterans of  |
|  b. Initia | > the availability and purpose of vocational            |
| l Motivati | > rehabilitation when VSC completes processing of an    |
| on Contact | > original or reopened claim that results in an         |
|            |                                                         |
|            | -   initial service-connected (SC) disability rating of |
|            |     10 percent or greater, or                           |
|            |                                                         |
|            | -   increased combined SC disability rating of 20       |
|            |     percent or greater.                                 |
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+------------+---------------------------------------------------------+
| ###        | > The VSC sends                                         |
| ## c. Form |                                                         |
| s Sent to  | -   *VA Form 28-1900*, *Disabled Veterans Application   |
| Potential  |     for Vocational Rehabilitation,* and                 |
| Applicants |                                                         |
|            | -   *VA Form 28-8890*, *Important Information about     |
|            |     Vocational Rehabilitation Benefits*                 |
|            |                                                         |
|            | > to veterans when there is potential eligibility for   |
|            | > VR&E benefits following authorization of the award    |
|            | > for initial or increased SC disability compensation.  |
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Continued on next page

1\. Motivation and Outreach Activities, Continued

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| ##### d.   | After notifying veterans of potential eligibility for   |
| Establishi | VR&E benefits and services, VSC establishes a 30-day    |
| ng Future  | future control for a subsequent motivational contact    |
| Control fo | under control code 707.                                 |
| r Veteran  |                                                         |
| Motivation | > Veterans who have not filed a *VA Form 28-1900* will  |
| al Contact | > be reflected on the WIPP (W50) screen under control   |
|            | > code 707. VR&E will conduct additional motivation and |
|            | > outreach activities to veterans who have not filed a  |
|            | > *VA Form 28-1900* within the 30-day control period.   |
+------------+---------------------------------------------------------+

  -----------------------------------------------------------------------
  ***Note***: If a completed *VA Form 28-1900* is submitted prior to the
  control date, PCLR control code 707.

  -----------------------------------------------------------------------

+------------+---------------------------------------------------------+
| ##### e.   | > Motivation and outreach efforts should be intensified |
| Priorities | > for veterans who are seriously disabled and most      |
|            | > likely to benefit from services available under       |
|            | > Chapter 31.                                           |
|            | >                                                       |
|            | > If the veteran does not complete and return *VA Form  |
|            | > 28-1900* within 30 days and the VR&E Officer          |
|            | > determines that the individual can benefit from VR&E  |
|            | > services, take the following actions.                 |
+------------+---------------------------------------------------------+

+--------------------+-------------------------------------------------+
| If                 | Then                                            |
+--------------------+-------------------------------------------------+
| the veteran has a  | -   send motivation letter and include          |
| service-connected  |                                                 |
| disability of 50%  | ```{=html}                                      |
| or more            | <!-- -->                                        |
|                    | ```                                             |
|                    | -   *VA Form 28-1900, Disabled Veterans         |
|                    |     Application for Vocational Rehabilitation*, |
|                    |     and                                         |
|                    |                                                 |
|                    | -   *VA Form 28-8890, Important Information     |
|                    |     about Vocational Rehabilitation Benefits*,  |
|                    |     and                                         |
|                    |                                                 |
|                    | ```{=html}                                      |
|                    | <!-- -->                                        |
|                    | ```                                             |
|                    | -   PCLR the control code 707.                  |
|                    |                                                 |
|                    |     ***Note:*** If resources allow, follow-up   |
|                    |     with telephone or personal contact.         |
+--------------------+-------------------------------------------------+
| the veteran has a  | -   send motivation letter and include          |
| service-connected  |                                                 |
| disability of      | ```{=html}                                      |
| 20%-40%            | <!-- -->                                        |
|                    | ```                                             |
|                    | -   *VA Form 28-1900, Disabled Veterans         |
|                    |     Application for Vocational Rehabilitation*, |
|                    |     and                                         |
|                    |                                                 |
|                    | -   *VA Form 28-8890, Important Information     |
|                    |     about Vocational Rehabilitation Benefits*,  |
|                    |     and                                         |
|                    |                                                 |
|                    | ```{=html}                                      |
|                    | <!-- -->                                        |
|                    | ```                                             |
|                    | -   PCLR the control code 707.                  |
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Continued on next page

1\. Motivation and Outreach Activities, Continued

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| ##### f.   | > Specialized outreach efforts are required for         |
|  Specializ |                                                         |
| ed Outreac | -   transitioning servicemembers, and                   |
| h Efforts  |                                                         |
|            | -   hospitalized servicemembers and veterans.           |
+------------+---------------------------------------------------------+

  -----------------------------------------------------------------------
  ***Note***: Additional information regarding the Disabled Transition
  Assistance Program for transitioning servicemembers can be found in
  M28.Part VI.subpart iv.1. and at
  <http://www.dodtransportal.dod.mil/dav/lsnmedia/LSN/dodtransportal/>.

  -----------------------------------------------------------------------

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| ##### g.   | VR&E Divisions are required to analyze the              |
|  Measureme | effectiveness of their motivation and outreach efforts. |
| nt of Moti | VR&E Officers or their designees are required to        |
| vation/ Ou | conduct a systematic analysis of operations (SAO)       |
| treach Eff | regarding motivation/outreach activities at least       |
| ectiveness | annually.                                               |
|            |                                                         |
|            | This analysis should include a review of                |
|            |                                                         |
|            | -   VSC's compliance with required procedures for       |
|            |     providing initial motivation materials when         |
|            |     authorizing SC disability compensation awards       |
|            |                                                         |
|            | -   the effectiveness of motivation/outreach            |
|            |     activities, and                                     |
|            |                                                         |
|            | -   whether the type of motivation contact is           |
|            |     appropriate (*For example*: Are more intensive      |
|            |     efforts being made with severely disabled           |
|            |     veterans?).                                         |
|            |                                                         |
|            | ***Reference:*** For more information on conducting     |
|            | SAO's on motivation/outreach see TBD.                   |
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