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COD and CPS/SAIG have worked together and compiled the following quick
key. This reference tool will help you determine when to contact the COD
School Relations Center, Applicant Services Department, and CPS/SAIG for
assistance.

# COD School Relations Center

> ![](media/image2.wmf){width="0.9722222222222222in"
> height="0.75in"}**[Contact Information:]{.underline}**

-   800/4PGRANT (800/474-7268) for ACG, National SMART Grant, and Pell
    Grant (8 A.M. - 8 P.M. (ET), Monday through Friday)

-   800/848-0978 for Direct Loans (8 A.M. - 8 P.M. (ET), Monday through
    Friday)

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-   **E-mail:** <CODSupport@acs-inc.com>

-   **Web:** [www.cod.ed.gov](http://www.cod.ed.gov/)

**[Contact the COD School Relations Center for:]{.underline}**

### General COD Inquiries:

-   COD Web Questions

-   Document/Batch Process Status

-   Rejected Documents/Batches

-   Responses/Acknowledgements

-   Custom System (Mainframe) Assistance

-   Document/Batch Integrity Errors

-   COD Technical Reference Questions

-   COD System Interface Issues

-   COD School Testing

-   COD Processing Update Document

**Pell Grant Inquiries:**

-   Reconciliation

-   Data Requests

-   Potential Overaward Process (POP)

-   Verification Status Code Processing

-   Pell Administrative Cost Allowance

-   Pell Post-Deadline Processing

-   Multiple Reporting Record (MRR)/Concurrent Enrollment

ACG/National SMART Grant Inquiries:

-   HS Program Codes and CIP Codes

-   Funding Adjustments

-   Reconciliation\*

-   Multiple Reporting Record (MRR)/Concurrent Enrollment\*

-   Data Requests\*

-   Post Deadline Processing for Award Year 2006-2007 and Forward

\**Assistance Available in April 2007*

Direct Loan Inquiries:

-   PLUS Loan Borrower Issues

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-   DL Reports

-   Reconciliation/Closeout for Award Year 2002-2003 and Forward

-   Refunds of Cash (Return of Title IV Funds)

-   Sub/Unsub/PLUS Master Promissory Note (MPN)

-   DL Eligibility Requests

> ![](media/image3.png){width="0.15625in"
> height="0.13541666666666666in"}**Questions about prior Direct Loan
> Award Years (2001-2002 and prior) should be sent to the Direct Loan
> Operations Team at <dlops@ed.gov>.**
>
> ![](media/image3.png){width="0.15625in"
> height="0.13541666666666666in"}**Schools must request Direct Loan
> publications through ED Pubs, please refer to DLB-05-15.**

**Useful COD Addresses:**

####### Promissory Note Manifests

U.S. Department of Education

P.O. Box 5692

Montgomery, AL 36103

 

# Overnight Address:

#### U.S. Department of Education 

201 TechnaCenter Drive

Montgomery, AL 36117

####### Refunds of Cash\*

*Direct Loan (All Current and Prior Award Years):*

######## U.S. Department of Education

P.O. Box 9001

Niagara Falls, NY 14302

*Pell, ACG, and National SMART Grant (All Current and Prior Award
Years):*

U.S. Department of Education

P.O Box 979053

St. Louis, MO 63197-9000

\*Sending refunds through the GAPS Web site at
<http://e-grants.ed.gov/gapsweb/epWelcome.asp> is the preferred method
of returning funds to the Department of Education.

**Applicant Services for PLUS Loan Borrowers:**

###### 

###### [Contact Information:]{.underline}

-   800/557-7394 8 A.M. - 8 P.M. (ET), Monday through Friday

-   877/461-7010 Telecommunication Device for the Deaf (TDD)

**[PLUS Borrowers (both parents and graduate/professional students)
contact Applicant Services for:]{.underline}**

-   Credit Appeal Overrides

-   PLUS Loan\* Borrower Issues

-   Endorser Application Questions

The COD School Relations Center manages the credit decision appeal
process for the COD System. All credit decision appeal process
documentation should be mailed to:

U.S. Department of Education **Overnight Address:**

Attn: Credit Appeals Team COD Applicant Services

P.O. Box 9002 225 Old Falls Street

Niagara Falls, NY 14302 Niagara Falls, NY 14303

###### CPS/SAIG Technical Support

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> **[Contact Information:]{.underline}**

-   **800/330-5947** 8 A.M. - 8 P.M. (ET), Monday through Friday

-   **E-mail:** <cpssaig@ed.gov>

-   **FAA Access on the Web:** fafsa.ed.gov/FOTWWebApp/faa/faa.jsp

[**References and Documentation**:]{.underline}

-   **SAIG Enrollment:**  [fsawebenroll.ed.gov]{.underline}

-   **Software:**  [fsadownload.ed.gov/software.htm]{.underline}

-   **Web Demonstration Site:** [fafsademo.test.ed.gov]{.underline}
    (Username: eddemo, Password: fafsatest)

**[Contact CPS/SAIG Technical Support for:]{.underline}**

-   FAA Access to CPS Online

-   CPS Batch Status

-   Rejected EDE Records and Batches

-   CPS Testing System

-   Renewal FAFSA Processing

-   Custom/Combo/Mainframe Support

-   fsadownload.ed.gov

-   ISIR Analysis Tool (Web)

-   Return of Title IV Funds on the Web

-   FAFSA/ISIR Correction Processing (Application Processing)

-   Restore Batches to Customers' Mailboxes

-   SAIG Enrollment and Participation

-   SAIG Network Password Changes and Resets

-   SAIG Transmission Error

-   FAFSA Demo Web Site Assistance

# 

# [CPS/SAIG Technical Support\* offers software assistance for the following:]{.underline}

-   DL Tools

-   EDconnect

-   EDExpress

-   GA DataPrep (downloading assistance only)

-   SSCR

\*Schools that use other third party software vendors should refer to
their vendor's technical support for assistance. CPS/SAIG does not
support software vendor products other than those listed above.