[Fiscal Year 2007]{.smallcaps}

[Annual Performance Plan]{.smallcaps}

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**Submitted to Congress**

**February 6, 2006**

**[National Archives and Records Administration]{.smallcaps}**

**[Table of Contents]{.smallcaps}**

**Preface II-iii**

**Strategic Goal 1: Essential Evidence** **II-1**

> Target 1.1: Records management redesign II-1
>
> Target 1.2: Schedules for capital asset plans II-4
>
> Target 1.3: Scheduling and appraisal services II-8

**Strategic Goal 2: Electronic Records Archives II-11**

> Target 2.1: Servicing electronic records in NARA records centers II-12
>
> Target 2.2: Accessioning electronic records II-14
>
> Target 2.3: Managing electronic records II-16
>
> Target 2.4: Processing electronic records II-18
>
> Target 2.5: Cost of electronic records preservation II-20

**Strategic Goal 3: Access II-24**

> Target 3.1: Customer service II-25
>
> Target 3.2: Online services II-30
>
> Target 3.3: Online catalog II-32
>
> Target 3.4: Government-wide declassification II-35
>
> Target 3.5: NARA declassification II-36

Target 3.6: Presidential records II-40

Target 3.7: NHPRC grants II-42

**Strategic Goal 4: Space and Preservation II-44**

Target 4.1: Archival holdings in appropriate space II-44

Target 4.2: NARA records centers holdings in appropriate space II-48

Target 4.3: Preservation of at-risk holdings II-50

**Strategic Goal 5: Infrastructure II-53**

Target 5.1: Recruitment and development II-53

Target 5.2: Equal employment opportunity II-56

Target 5.3: Federal Register production II-58

Target 5.4: Information technology II-60

**[Preface]{.smallcaps}**

The National Archives and Records Administration is a public trust on
which our democracy depends. We enable people to inspect for themselves
the record of what Government has done. We enable officials and agencies
to review their actions and help citizens hold them accountable. We
ensure continuing access to essential evidence that documents:

-   the rights of American citizens,

-   the actions of Federal officials,

-   the national experience.

To ensure ready access to essential evidence, the National Archives and
Records Administration (NARA) establishes policies and procedures for
managing U.S. Government records. We assist and train Federal agencies
in documenting their activities, administering records management
programs, scheduling records, and retiring non-current records to
regional records services facilities for cost-effective storage. We
appraise, accession, arrange, describe, preserve, and make available to
the public the historically valuable records of the three branches of
Government. We manage a nationwide system of Presidential libraries,
records centers, and regional archives. We administer the Information
Security Oversight Office, which oversees the Government's security
classification program, and make grants to non-Federal institutions to
support historical documentation through the National Historical
Publications and Records Commission. We publish the *Federal Register,
Statutes at Large,* Government regulations, and Presidential and other
public documents.

We serve a broad spectrum of American society. Genealogists and family
historians; veterans and their authorized representatives; academics,
scholars, historians, and business and occupational researchers;
publication and broadcast journalists; the Congress, the Courts, the
White House, and other public officials; Federal Government agencies and
the individuals they serve; state and local government personnel;
professional organizations and their members; supporters\' groups,
foundations, and donors of historical materials; students and teachers;
and the general public all seek answers from the records we preserve.

To be effective, we must determine what evidence is essential for
documentation, ensure that Government creates such evidence, and make it
easy for users to access that evidence regardless of where it is, or
where they are, for as long as needed. We also must find technologies,
techniques, and partners worldwide that can help improve service and
hold down costs, and we must help staff members continuously expand
their capability to make the changes necessary to realize our goals.

***Our Mission:***

**[NARA ensures, for the Citizen and the Public Servant, for the
President and the Congress and the Courts, ready access to essential
evidence.]{.smallcaps}**

***Our Strategic Goals:***

+--------+-------------------------------------------------------------+
| -      | Essential evidence is created, identified, appropriately    |
| *One:* | scheduled, and managed for as long as needed.               |
+--------+-------------------------------------------------------------+
| -      | Electronic records are controlled, preserved, and made      |
| *Two:* | accessible as long as needed.                               |
+--------+-------------------------------------------------------------+
| -   *T | Essential evidence is easy to access regardless of where it |
| hree:* | is or where users are for as long as needed.                |
+--------+-------------------------------------------------------------+
| -   *  | All records are preserved in an appropriate environment for |
| Four:* | use as long as needed.                                      |
+--------+-------------------------------------------------------------+
| -   *  | NARA strategically manages and aligns staff, technology,    |
| Five:* | and processes to achieve our mission.                       |
+--------+-------------------------------------------------------------+

These goals and the strategies to achieve them are detailed in *Ready
Access to Essential Evidence: The Strategic Plan of the National
Archives and Records Administration, 1997-2008*, updated and reissued in
September 2003. This annual performance plan is based on the goals,
strategies, and long-range performance targets in our Strategic Plan,
and builds on expected performance in FY 2006. It details the actions
and outcomes that must occur in FY 2007 for us to move forward on
meeting the goals and targets in our Strategic Plan[^1]. In addition to
listing performance goals and measures for evaluating our performance,
the plan describes the processes, skills, and technologies, and the
human, capital, and informational resources needed to meet the year's
performance goals. We received no aid from non-Federal parties in
preparing this plan.

Following is a summary of the resources, by budget authority, we are
requesting to meet our FY 2007 objectives. Our budget is linked to the
performance goals in this plan.

+--------------------------------------+-------------------------------+
| ### Operating Expenses               | ####### \$279,579             |
+--------------------------------------+-------------------------------+
| **Electronic Records Archives**      | ####### \$45,455              |
+--------------------------------------+-------------------------------+
| **Repairs/Restorations**             | ####### \$13,020              |
+--------------------------------------+-------------------------------+
| #### Grants                          | ####### \$0                   |
+--------------------------------------+-------------------------------+
| #### Total Budget Authority          | ####### \$338,054             |
+--------------------------------------+-------------------------------+
|                                      |                               |
+--------------------------------------+-------------------------------+
| **Redemption of Debt**               | ####### \$10,026              |
+--------------------------------------+-------------------------------+
| #### Total Appropriation             | ####### \$348,080             |
+--------------------------------------+-------------------------------+
|                                      |                               |
+--------------------------------------+-------------------------------+
| **Total FTE**                        | ####### 2,900                 |
+--------------------------------------+-------------------------------+

This is a high-level summary of our resource requirements. The numbers
are linked to strategic goals in the pages that follow.

We continue using four mechanisms to measure actual performance: (1)
periodic management reviews, (2) formal audits of operations, (3)
expansion and refinement of our performance measurement system, and (4)
systematic sampling of measurement system effectiveness. In FY 1999 we
deployed our agency-wide Performance Measurement and Reporting System
(PMRS). This system allows us to define and consistently measure data
critical to the analysis of our performance objectives. Every year we
integrate and expand the system further so that our strategic
performance is measured using more of a balanced scorecard approach for
tracking cycle times, quality, productivity, cost, and customer
satisfaction for our products and services.

In our continuous effort to improve our performance measurement program,
we just completed a two-year project to upgrade PMRS. We are taking
advantage of web infrastructure to collect our performance data from the
more than 70 organizational units that send data to PMRS from all over
the country. We also are using newer, more robust, enterprise-level
databases to store the data and extract reports, instead of the
high-maintenance desktop databases previously used for data collection.
This upgrade enables us to collect our performance data more
consistently and more efficiently, and allows us to store much more data
for use in analyzing trends.

We have also implemented a program management system (PROMT) to help us
control cost and schedule on the Electronic Records Archives (ERA)
program.  PROMT integrates several commercial-off-the-shelf program
management tools in a Windows-based web environment to help us schedule
and link project activities, assign resources, collect and report costs,
calculate earned value, and analyze impacts and risks to the ERA
program.  PROMT incorporates an EIA-748 compliant tool that meets OMB
and GAO requirements for calculating earned value. We are expanding the
use of PROMT throughout NARA to help us improve our capabilities for
managing and tracking performance on other projects.

We must succeed in reaching our goals because the National Archives and
Records Administration is not an ordinary Federal agency. Our mission is
to ensure that Government officials and the American public have ready
access to essential evidence, and this mission puts us at the very heart
of homeland security, continuity of government, public trust, and the
national morale. Whether publishing the emergency *Federal Register*,
protecting the critical records assets of Federal agencies nationwide,
serving American's veterans, solving the challenge of saving electronic
information across space *and time*, or displaying our nation's Charters
of Freedom---the Declaration of Independence, the Constitution, and the
Bill of Rights---to inspire the American public, NARA plays a critical
role in keeping America safe, secure, and focused on our democratic
ideals. This performance plan is our 2007 road map for meeting the great
expectations of our nation.

**[Strategic Goal 1 Essential evidence is created, identified,
appropriately scheduled, and managed for as long as
needed.]{.smallcaps}**

+-------------------------+--------------------------------------------+
| ######                  |                                            |
+-------------------------+--------------------------------------------+
| ###### Long Ra          | 1.1. By 2008, 95 percent of agencies view  |
| nge Performance Targets | their records management program as a      |
|                         | positive tool for asset and risk           |
|                         | management.                                |
+-------------------------+--------------------------------------------+
|                         |                                            |
+-------------------------+--------------------------------------------+
|                         | 1.2. By 2008, 95 percent of approved       |
|                         | capital asset plans have approved records  |
|                         | schedules by the time those systems begin  |
|                         | creating records.                          |
+-------------------------+--------------------------------------------+
|                         |                                            |
+-------------------------+--------------------------------------------+
|                         | 1.3. By 2008, 95 percent of customers are  |
|                         | satisfied with NARA scheduling and         |
|                         | appraisal services.                        |
+-------------------------+--------------------------------------------+
|                         |                                            |
+-------------------------+--------------------------------------------+

**FY 2002 Resources Available to Meet This Goal:** \$19,921,000; 150 FTE
\*

**FY 2003 Resources Available to Meet This Goal:** \$16,368,000; 141 FTE

**FY 2004 Resources Available to Meet This Goal:** \$17,607,000; 144 FTE

**FY 2005 Resources Available to Meet This Goal:** \$16,811,000; 150 FTE

**FY 2006 Resources Available to Meet This Goal:** \$17,186,000; 151 FTE

**FY 2007 Resources Requested to Meet This Goal:** \$17,299,000; 151 FTE

*\*Resources include a portion of the dollars and FTE for Goal 5.*

+----------------------+----+----+-----+----+-----+----+----+------+
| **FY 2007 Budget     | R  | Ar | E   | Ar | Rev | T  | N  | Rep  |
| Linkage**            | ec | ch | lec | ch | olv | ru | HP | airs |
|                      | or | iv | tro | iv | ing | st | RC | &    |
| #####                | ds | es | nic | es | F   | Fu |    | Res  |
|                      |    | R  | R   | II | und | nd |    | tora |
|                      | Se | el | eco | Fa |     |    |    | tion |
|                      | rv | at | rds | ci |     |    |    |      |
|                      | ic | ed | Ar  | li |     |    |    |      |
|                      | es | Se | chi | ty |     |    |    |      |
|                      |    | rv | ves |    |     |    |    |      |
|                      |    | ic |     |    |     |    |    |      |
|                      |    | es |     |    |     |    |    |      |
+======================+====+====+=====+====+=====+====+====+======+
| 1.1 By 2008, 95      |   |    |     |    |     |    |    |      |
| percent of agencies  |    |    |     |    |     |    |    |      |
| view their records   |    |    |     |    |     |    |    |      |
| management program   |    |    |     |    |     |    |    |      |
| as a positive tool   |    |    |     |    |     |    |    |      |
| for asset and risk   |    |    |     |    |     |    |    |      |
| management.          |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 1.2. By 2008, 95     |   |    |     |    |     |    |    |      |
| percent of approved  |    |    |     |    |     |    |    |      |
| capital asset plans  |    |    |     |    |     |    |    |      |
| have approved        |    |    |     |    |     |    |    |      |
| records schedules by |    |    |     |    |     |    |    |      |
| the time those       |    |    |     |    |     |    |    |      |
| systems begin        |    |    |     |    |     |    |    |      |
| creating records.    |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 1.3. By 2008, 95     |   |    |     |    |     |    |    |      |
| percent of customers |    |    |     |    |     |    |    |      |
| are satisfied with   |    |    |     |    |     |    |    |      |
| NARA scheduling and  |    |    |     |    |     |    |    |      |
| appraisal services.  |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+

**Long Range Performance Target 1.1 By 2008, 95 percent of agencies view
their records management program as a positive tool for asset and risk
management.**

+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Deliver the results promised on 99      |
| Performance**          |     percent of targeted assistance          |
|                        |     partnership projects.                   |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Survey Federal agencies to establish    |
|                        |     baseline percentage of agencies that    |
|                        |     view their records management programs  |
|                        |     as a positive tool for asset and risk   |
|                        |     management.                             |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Increase by 10 percent the number of    |
|                        |     records management training             |
|                        |     participants who are taking a NARA      |
|                        |     records management course for the first |
|                        |     time.                                   |
|                        |                                             |
|                        | -   Conduct two records management studies. |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Deliver the results promised on 99      |
| Performance**          |     percent of targeted assistance          |
|                        |     partnership projects.                   |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Increase by 10 percent the number of    |
|                        |     agencies who view their records         |
|                        |     management programs as a positive tool  |
|                        |     for asset and risk management.          |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Increase by 10 percent the number of    |
|                        |     records management training             |
|                        |     participants who are taking a NARA      |
|                        |     records management course for the first |
|                        |     time.                                   |
|                        |                                             |
|                        | -   Conduct two records management studies. |
+------------------------+---------------------------------------------+

**Outcome** Federal agencies can economically and effectively create and
manage records necessary to meet business needs. Records are kept long
enough to protect rights and assure accountability. Records of archival
value are preserved.

**Significance** We must protect records from the time of their creation
to ensure their accessibility for as long as they are needed to meet the
needs of Government agencies and the public. Moreover, better front-end
records management will help agencies fulfill their legal
responsibilities for recordkeeping and will result in more efficient and
responsive records and information services, which will improve
performance and save money for the agencies themselves and the Federal
Government as a whole.

**Means and Strategies** Based on the strategies and tactics we put
forth in our *Strategic Directions for Federal Records Management*, we
are creating mutually supporting relationships with agencies that
advance agency missions and effective records management. We are
demonstrating that effective records management adds value to agency
business processes, and our guidance, training, and assistance to
agencies focuses on using records management as an important tool for
supporting agency business processes.

In FY 2004, *we developed* criteria and internal procedures for records
management studies with the objective of finding and validating best
practices. We are using these studies to focus on cross-Government
issues and to identify and analyze best practices and develop
Government-wide recommendations and guidance. Studies will usually
involve multiple agencies within a related line of business or function.
In exceptional cases, there might be one agency whose records management
practices could be replicated elsewhere for Government-wide benefit. We
completed a records management study of the headquarters offices of the
United States Air Force in FY 2005. We expect to conduct two more
studies in FY 2006 and two additional studies in FY 2007.

Another way we help agencies is through targeted assistance. Targeted
assistance means that we work together with agencies to solve specific
records management problems. Since the program began in FY 1999, we have
established 371 projects, completed 276 projects, and assisted 107
Federal agencies. Through these partnerships, we have inventoried and
scheduled at-risk records, trained agency personnel in records
management, and assisted in the development of records management
systems.

With Federal agency input and contractor support, we are revamping our
records management training program. By making training and a variety of
tools available over the Internet, we will be able to reach far more
Federal agencies, at more locations nationwide, and reach a wider
variety of people within the agencies than is possible with live
classroom instruction. We also developed a certification program for
anyone giving technical assistance to agencies in records management.
This program leverages contractor and agency resources to provide
assistance in the most critical areas while giving agencies assurance
that the individuals they turn to for help have demonstrated their
knowledge of Federal records management requirements.

**Key external factors** Federal agencies must implement their part of
targeted assistance partnerships. Records management professionals must
be self-motivated to attend training and complete certification.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+------+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | **FY | *   | *   |
|                             | *FY | *FY | *FY | 20   | *FY | *FY |
|                             | 200 | 200 | 200 | 05** | 200 | 200 |
|                             | 2** | 3** | 4** |      | 6** | 7** |
+=============================+=====+=====+=====+======+=====+=====+
| *Performance target for     | *   | *   | *   | *95* | *   | *   |
| annual percent of targeted  | 85* | 90* | 95* |      | 99* | 99* |
| assistance partnership      |     |     |     |      |     |     |
| projects delivering the     |     |     |     |      |     |     |
| results promised.*          |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Annual percent of targeted  | 100 | 100 | 100 | 100  |     |     |
| assistance partnership      |     |     |     |      |     |     |
| projects delivering the     |     |     |     |      |     |     |
| results promised.           |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Annual number of targeted   | 77  | 58  | 13  | 11   |     |     |
| assistance partnership      |     |     |     |      |     |     |
| projects initiated.         |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Annual number of targeted   | 76  | 67  | 26  | 13   |     |     |
| assistance partnership      |     |     |     |      |     |     |
| projects completed.         |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Annual number of successful | 76  | 67  | 26  | 13   |     |     |
| targeted assistance         |     |     |     |      |     |     |
| partnership projects        |     |     |     |      |     |     |
| completed.                  |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Cumulative number of        | 290 | 348 | 361 | 372  |     |     |
| targeted assistance         |     |     |     |      |     |     |
| partnership projects        |     |     |     |      |     |     |
| established with Federal    |     |     |     |      |     |     |
| agencies.                   |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Cumulative number of        | 173 | 240 | 266 | 279  |     |     |
| targeted assistance         |     |     |     |      |     |     |
| partnership projects        |     |     |     |      |     |     |
| completed with Federal      |     |     |     |      |     |     |
| agencies.                   |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| *Performance target for     | *-  | *-  | *-  | *    | *   | *   |
| percent increase in the     | --* | --* | --* | ---* | Est | 10* |
| number of agencies who view |     |     |     |      | abl |     |
| their records management    |     |     |     |      | ish |     |
| programs as a positive tool |     |     |     |      | bas |     |
| for asset and risk          |     |     |     |      | eli |     |
| management.*                |     |     |     |      | ne* |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of agencies who view | --- | --- | --- | ---  |     |     |
| their records management    |     |     |     |      |     |     |
| programs as a positive tool |     |     |     |      |     |     |
| for asset and risk          |     |     |     |      |     |     |
| management.                 |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| *Performance target for     | *-  | *-  | --- | *10* | *   | *   |
| percent increase in the     | --* | --* |     |      | 10* | 10* |
| number of records           |     |     |     |      |     |     |
| management training         |     |     |     |      |     |     |
| participants who are taking |     |     |     |      |     |     |
| a NARA records management   |     |     |     |      |     |     |
| course for the first time.* |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of records          | *-  | *-  | 11  | 32   |     |     |
| management training         | --* | --* |     |      |     |     |
| participants taking a NARA  |     |     |     |      |     |     |
| records management course   |     |     |     |      |     |     |
| for the first time.         |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of Federal agency    | 3,  | 3,  | 4,  | 3    |     |     |
| staff receiving NARA        | 746 | 497 | 166 | ,366 |     |     |
| training in records         |     |     |     |      |     |     |
| management and electronic   |     |     |     |      |     |     |
| records management.         |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of records           | --- | --- | 442 | 1    |     |     |
| management training         |     |     |     | ,069 |     |     |
| participants who are taking |     |     |     |      |     |     |
| a NARA records management   |     |     |     |      |     |     |
| course for the first time.  |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of distance-learning | --- | --- | --- | *    |     |     |
| participants who are taking |     |     |     | ---* |     |     |
| a NARA records management   |     |     |     |      |     |     |
| course for the first time.  |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of records           | --- | --- | --- | 47   |     |     |
| management training         |     |     |     |      |     |     |
| participants certified this |     |     |     |      |     |     |
| year.                       |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
|                             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+

Milestones

+----------------+-----------------------------------------------------+
| ## FY 2002     | -   Hiring of senior records analysts positions for |
|                |     targeted assistance completed.                  |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Final report for study of the creation,         |
|                |     maintenance, use, and disposition of records in |
|                |     Federal agencies completed.                     |
|                |                                                     |
|                | -   Analysis of 3 Federal agency business processes |
|                |     and the records they generate completed.        |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Records scheduling, appraisal, and accessioning |
|                |     policies reviewed and revised, and a *Proposal  |
|                |     for a Redesign of Federal Records Management*   |
|                |     issued.                                         |
+----------------+-----------------------------------------------------+
| ##             |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   Policy review of NARA's record management       |
|                |     policy and guidance completed.                  |
|                |                                                     |
|                | -   NARA's *Strategic Directions for Federal        |
|                |     Records Management* released.                   |
+----------------+-----------------------------------------------------+
| ##             |                                                     |
+----------------+-----------------------------------------------------+
| ## FY 2004     | -   NARA's records management training program      |
|                |     redesigned and distance-learning component      |
|                |     established.                                    |
|                |                                                     |
|                | -   Certification program for records management    |
|                |     professionals established.                      |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Criteria and internal procedures for records    |
|                |     management studies developed.                   |
+----------------+-----------------------------------------------------+
| ##             |                                                     |
+----------------+-----------------------------------------------------+
| ## FY 2005     | -   Records management study of a Headquarters      |
|                |     Office of the U.S. Air Force completed.         |
+----------------+-----------------------------------------------------+
| ##             |                                                     |
+----------------+-----------------------------------------------------+
| ## FY          | -   Two records management studies of Federal       |
| 2006 Estimated |     agencies completed.                             |
|                |                                                     |
|                | -   Survey of Federal agencies to assess their view |
|                |     of their records management programs completed. |
+----------------+-----------------------------------------------------+
| ##             |                                                     |
+----------------+-----------------------------------------------------+
| ## FY          | -   Two records management studies of Federal       |
| 2007 Projected |     agencies completed.                             |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Definitions** [Targeted assistance partnership]{.underline}: A
targeted assistance partnership is established with an underlying
written agreement between NARA and a Federal agency to identify and
agree upon a specific project or projects to improve the agency\'s
records management practices.  The agreement must take the form of a
project plan, memorandum of understanding, or similar written
documentation that performs the same function as a project plan.  The
agreement has mutually agreed upon criteria for successful completion of
the targeted assistance project or projects.  An agreement can include
several projects, each with its own success criteria.  For this
performance target, we count targeted assistance projects. [Asset and
risk management]{.underline}: Determining the value of information as a
business asset in terms of its primary and secondary uses in the
business process; identifying potential risks to the availability and
usefulness of the information; estimating the likelihood of such risks
occurring; evaluating the consequences if the risk occurs; and managing
the information based on that analysis.

**Long Range Performance Target 1.2 By 2008, 95 percent of approved
capital asset plans have approved records schedules by the time those
systems begin creating records.**

+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Issue guidance to agencies on           |
| Performance**          |     recordkeeping policies and procedures   |
|                        |     for Federal Government information on   |
|                        |     the Internet and other electronic       |
|                        |     records.                                |
|                        |                                             |
|                        | -   Develop a Request for Information for   |
|                        |     industry to respond to requirements for |
|                        |     development of one or more records      |
|                        |     management service components.          |
|                        |                                             |
|                        | -   Complete flexible schedule pilots with  |
|                        |     two more Federal agencies.              |
|                        |                                             |
|                        | -   Participate in cooperative records      |
|                        |     projects for an additional FEA Business |
|                        |     Reference Model Sub-function.           |
|                        |                                             |
|                        | -   Launch Toolkit for Managing Electronic  |
|                        |     Records "proof-of-concept" and solicit  |
|                        |     agency comments.                        |
+------------------------+---------------------------------------------+
| # FY 07                | -   Complete flexible schedule pilot with   |
|  Projected Performance |     an additional Federal agency.           |
|                        |                                             |
|                        | -   Participate in cooperative records      |
|                        |     projects for an additional FEA Business |
|                        |     Reference Model Sub-function.           |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Launch first official version of the    |
|                        |     Toolkit for Managing Electronic Records |
|                        |     online.                                 |
+------------------------+---------------------------------------------+

**Outcome** Federal agencies can economically and effectively create and
manage records necessary to meet business needs. Records are kept long
enough to protect rights and assure accountability. Records of archival
value are preserved.

**Significance** Our nation's records are needed to document citizens\'
rights, actions for which Federal officials are responsible, and the
historical experience of our nation. With more of these records being
created electronically, we must address realistically a future in which
most government recordkeeping will be electronic and develop practical
solutions for dealing with electronic records. If we do not address this
issue, our nation's records will be at risk of loss, deterioration, or
destruction. In particular, we must protect records from the time of
their very creation to ensure their accessibility for as long as they
are needed to meet the needs of Government agencies and the public.
Having approved records schedules by the time records systems begin to
create records, and service components that identify records early in
their lifecycle and assure that the appropriate information and
attributes stay with records throughout their lifecycles, are important
early steps in electronic records management.

**Means and Strategies** We will partner with Federal agencies and
others to develop, adapt, or adopt products and practices that support
good records management. Our experience shows that we are more effective
in partnerships than working alone. Potential partners and sources will
include standards organizations, other governments, and the private
sector. We will provide leadership, in partnership with other key
stakeholders, to focus agency attention on electronic records needs and
to guide and support solutions to electronic records issues and
problems. We will also support the development of automated tools that
will help agencies manage Federal records.

OMB's Federal Enterprise Architecture Business Reference Model (BRM)
describes the Federal Government by the business operations it performs.
The BRM identifies four business areas that provide a high-level view of
the operations the Federal Government performs. These four business
areas comprise a total of 39 external and internal lines of business and
163 sub-functions. NARA is using this model to develop cooperative
records management projects for agencies with common lines of business.

In FY 2005 we began our participation in the Office of Personnel
Management's (OPM) electronic Official Personnel File (e-OPF) project.
Over the course of this project we will appraise and update the General
Records Schedule for Civilian Personnel Folders (GRS 1). We also plan to
update NARA-related guidance in the OPM Guide to Recordkeeping and will
develop Frequently Asked Questions (FAQ) to assist agencies in complying
with record keeping requirements when they convert to the e-OPF system.
This and projects like it may produce common records schedules,
standardized records management processes, or other common products. The
outcome of cooperative records projects across multiple agencies with
common lines of business is that records management will support the
business need, making it easier for agencies to create and manage the
records they need to carry out their mission and collaborate with other
agencies performing the same line of business.

Electronic records management is a critical component of e-Government.
As the managing partner for one of the Administration\'s e-Government
initiatives, NARA is collaborating with the Department of Defense, the
Environmental Protection Agency, and other agencies to develop practical
recordkeeping guidance and solutions for managing electronic records. In
FY 2003 and FY 2004, NARA's Electronic Records Management (ERM)
Initiative developed guidance for agencies implementing records
management applications and added six new formats of permanent
electronic records that agencies can transfer to NARA. In FY 2006, the
ERM Initiative will continue to promote the transition to
Government-wide electronic records management with additional guidance
products. NARA will work with the Department of Defense (DoD) to extend
the DoD 5015.2-STD to include interoperability specifications. Future
transitional products will be developed as NARA issues policies to
implement section 207(e) of the E-Government Act of 2002, working with
partner agencies under the aegis of the Interagency Committee on
Government Information. One of these products is an online toolkit for
agencies, which will include references to ERM system requirements,
checklists, citations to applicable standards, best practices, guidance,
a revised general records schedule, flexible and front-end scheduling,
promotion of new transfer formats, and targeted ERM assistance to
Federal agencies. We will launch the "proof-of-concept" of this web
portal in FY 2006 and will obtain feedback from agencies as they use
this test version. We will incorporate input from agencies into our
design and will implement an official version by the end of FY 2007.

The Records Management Service Components (RMSC) project is designed to
make functional requirements for software service components that
support management functions and activities available to Government,
industry, and academia. In FY 2005, we obtained agency stakeholder
participation and documented requirements for development of records
management service components. These requirements will be the basis for
RMSC program activities in FY 2006. A Request for Information will be
issued to industry in FY 2006 to gauge interest in the procurement of
RMSCs for certification into the Federal Enterprise Architecture (FEA)
Component Repository. We will analyze that response and incorporate it
into the RMSC program management plan.

We also are working with OMB to ensure that agencies consider records
management requirements when planning IT systems. By scheduling records
at the time they are created by IT systems, Federal agencies can mange
their records more economically and effectively, thus meeting their
business needs, ensuring that records are kept long enough to protect
rights and assure accountability, and preserving records of archival
value. In FY 2006 and FY 2007 we are exploring different ways to better
embed records management requirements in the capital asset planning and
acquisition processes to ensure that records are scheduled earlier
rather than later in their lifecycle. We will continue our efforts to
develop a Records Management Profile in the Federal Enterprise
Architecture (FEA) framework. We will also continue to develop
comprehensive programmatic guidance that can be used as a reference in a
future revision to the Federal Acquisition Regulation (FAR).

**Key external factors** The OMB and agencies across the Federal
government must support using capital planning and acquisition processes
to promote records management.

**[Verification and Validation]{.underline}**

+----------------+--------------------------+-----+-----+-----+-----+
| ##### *Per     |                          | *   | *   | *   | *   |
| formance Data* |                          | *FY | *FY | *FY | *FY |
|                |                          | 200 | 200 | 200 | 200 |
|                |                          | 4** | 5** | 6** | 7** |
+----------------+--------------------------+-----+-----+-----+-----+
| Number of      |                          | 153 | 163 | 163 | 163 |
| Federal        |                          |     |     |     |     |
| Enterprise     |                          |     |     |     |     |
| Architecture   |                          |     |     |     |     |
| Business       |                          |     |     |     |     |
| Reference      |                          |     |     |     |     |
| Model          |                          |     |     |     |     |
| sub-functions. |                          |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
| *Performance   |                          | --- | *1* | *2* | *3* |
| target for     |                          |     |     |     |     |
| cumulative     |                          |     |     |     |     |
| number of      |                          |     |     |     |     |
| Federal        |                          |     |     |     |     |
| Enterprise     |                          |     |     |     |     |
| Architecture   |                          |     |     |     |     |
| Business       |                          |     |     |     |     |
| Reference      |                          |     |     |     |     |
| Model          |                          |     |     |     |     |
| sub-functions  |                          |     |     |     |     |
| covered by     |                          |     |     |     |     |
| cooperative    |                          |     |     |     |     |
| records        |                          |     |     |     |     |
| projects.*     |                          |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
| Cumulative     |                          | 0   | 0   |     |     |
| number of      |                          |     |     |     |     |
| Federal        |                          |     |     |     |     |
| Enterprise     |                          |     |     |     |     |
| Architecture   |                          |     |     |     |     |
| Business       |                          |     |     |     |     |
| Reference      |                          |     |     |     |     |
| Model          |                          |     |     |     |     |
| sub-functions  |                          |     |     |     |     |
| covered by     |                          |     |     |     |     |
| cooperative    |                          |     |     |     |     |
| records        |                          |     |     |     |     |
| projects.      |                          |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
|                |                          |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
| **             |                          |     |     |     |     |
| *Milestones*** |                          |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
| **FY 2002**    | -   ERM e-Gov initiative |     |     |     |     |
|                |     vision, goals, and   |     |     |     |     |
|                |     objectives developed |     |     |     |     |
|                |     and confirmed by     |     |     |     |     |
|                |     OMB. Detailed        |     |     |     |     |
|                |     workplan and         |     |     |     |     |
|                |     financing strategy   |     |     |     |     |
|                |     developed.           |     |     |     |     |
|                |                          |     |     |     |     |
|                | -   Transfer guidance    |     |     |     |     |
|                |     for one electronic   |     |     |     |     |
|                |     records format       |     |     |     |     |
|                |     issued (e-mail with  |     |     |     |     |
|                |     attachments).        |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
|                |                          |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
| **FY 2003**    | -   Transfer guidance    |     |     |     |     |
|                |     for two more         |     |     |     |     |
|                |     electronic record    |     |     |     |     |
|                |     formats issued       |     |     |     |     |
|                |     (scanned images of   |     |     |     |     |
|                |     textual records and  |     |     |     |     |
|                |     PDF).                |     |     |     |     |
|                |                          |     |     |     |     |
|                | -   Version 2 of DOD     |     |     |     |     |
|                |     5015.2 standard      |     |     |     |     |
|                |     endorsed.            |     |     |     |     |
|                |                          |     |     |     |     |
|                | -   Records management   |     |     |     |     |
|                |     application pilot in |     |     |     |     |
|                |     two NARA units       |     |     |     |     |
|                |     deployed.            |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
|                |                          |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
| **FY 2004**    | -   Transfer guidance    |     |     |     |     |
|                |     for three more       |     |     |     |     |
|                |     electronic records   |     |     |     |     |
|                |     formats issued       |     |     |     |     |
|                |     (digital             |     |     |     |     |
|                |     photography,         |     |     |     |     |
|                |     geographical         |     |     |     |     |
|                |     information systems, |     |     |     |     |
|                |     web pages).          |     |     |     |     |
|                |                          |     |     |     |     |
|                | -   Language for the FY  |     |     |     |     |
|                |     2006 Exhibit 300     |     |     |     |     |
|                |     guidance developed   |     |     |     |     |
|                |     but not incorporated |     |     |     |     |
|                |     by OMB at this time. |     |     |     |     |
|                |                          |     |     |     |     |
|                | ```{=html}               |     |     |     |     |
|                | <!-- -->                 |     |     |     |     |
|                | ```                      |     |     |     |     |
|                | -   Records management   |     |     |     |     |
|                |     application in two   |     |     |     |     |
|                |     NARA units           |     |     |     |     |
|                |     completed.           |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
|                |                          |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
| **FY 2005**    | -   Needs assessment of  |     |     |     |     |
|                |     government and IT    |     |     |     |     |
|                |     industry for the     |     |     |     |     |
|                |     development of       |     |     |     |     |
|                |     select records       |     |     |     |     |
|                |     management service   |     |     |     |     |
|                |     components for the   |     |     |     |     |
|                |     Federal Enterprise   |     |     |     |     |
|                |     Architecture         |     |     |     |     |
|                |     conducted.           |     |     |     |     |
|                |                          |     |     |     |     |
|                | ```{=html}               |     |     |     |     |
|                | <!-- -->                 |     |     |     |     |
|                | ```                      |     |     |     |     |
|                | -   Records Management   |     |     |     |     |
|                |     Service Components   |     |     |     |     |
|                |     (RMSC) Requirements  |     |     |     |     |
|                |     Development Project  |     |     |     |     |
|                |     Final Report         |     |     |     |     |
|                |     published            |     |     |     |     |
|                |     (                    |     |     |     |     |
|                | *http://www.archives.gov |     |     |     |     |
|                | /era/pdf/rmsc0305.pdf*). |     |     |     |     |
|                |                          |     |     |     |     |
|                | ```{=html}               |     |     |     |     |
|                | <!-- -->                 |     |     |     |     |
|                | ```                      |     |     |     |     |
|                | -   Cooperative records  |     |     |     |     |
|                |     project for at least |     |     |     |     |
|                |     one FEA Business     |     |     |     |     |
|                |     Reference Model      |     |     |     |     |
|                |     Sub-function         |     |     |     |     |
|                |     participated in.     |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
|                |                          |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
| **FY 2006      | -   Guidance to agencies |     |     |     |     |
| Estimated**    |     on recordkeeping     |     |     |     |     |
|                |     policies and         |     |     |     |     |
|                |     procedures for       |     |     |     |     |
|                |     Federal Government   |     |     |     |     |
|                |     information on the   |     |     |     |     |
|                |     Internet and other   |     |     |     |     |
|                |     electronic records   |     |     |     |     |
|                |     issued.              |     |     |     |     |
|                |                          |     |     |     |     |
|                | ```{=html}               |     |     |     |     |
|                | <!-- -->                 |     |     |     |     |
|                | ```                      |     |     |     |     |
|                | -   Request for          |     |     |     |     |
|                |     Information (RFI)    |     |     |     |     |
|                |     for industry to      |     |     |     |     |
|                |     respond to           |     |     |     |     |
|                |     requirements for     |     |     |     |     |
|                |     development of one   |     |     |     |     |
|                |     or more RMSC         |     |     |     |     |
|                |     developed.           |     |     |     |     |
|                |                          |     |     |     |     |
|                | -   RMSC program         |     |     |     |     |
|                |     management plan      |     |     |     |     |
|                |     based on analysis of |     |     |     |     |
|                |     industry response to |     |     |     |     |
|                |     RFI updated.         |     |     |     |     |
|                |                          |     |     |     |     |
|                | -   Flexible schedule    |     |     |     |     |
|                |     pilots with 2 more   |     |     |     |     |
|                |     Federal agencies     |     |     |     |     |
|                |     completed and        |     |     |     |     |
|                |     results analyzed.    |     |     |     |     |
|                |                          |     |     |     |     |
|                | -   Cooperative records  |     |     |     |     |
|                |     projects for an      |     |     |     |     |
|                |     additional FEA BRM   |     |     |     |     |
|                |     sub-function         |     |     |     |     |
|                |     participated in.     |     |     |     |     |
|                |                          |     |     |     |     |
|                | -   Toolkit for Managing |     |     |     |     |
|                |     Electronic Records   |     |     |     |     |
|                |     "proof-of-concept"   |     |     |     |     |
|                |     web portal launched  |     |     |     |     |
|                |     and agency comments  |     |     |     |     |
|                |     solicited.           |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
|                |                          |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+
| **FY 2007      | -   Flexible schedule    |     |     |     |     |
| Projected**    |     pilot with an        |     |     |     |     |
|                |     additional Federal   |     |     |     |     |
|                |     agency completed and |     |     |     |     |
|                |     results analyzed.    |     |     |     |     |
|                |                          |     |     |     |     |
|                | -   Cooperative records  |     |     |     |     |
|                |     projects for an      |     |     |     |     |
|                |     additional FEA BRM   |     |     |     |     |
|                |     sub-functions        |     |     |     |     |
|                |     participated in.     |     |     |     |     |
|                |                          |     |     |     |     |
|                | -   First official       |     |     |     |     |
|                |     version of the       |     |     |     |     |
|                |     Toolkit for Managing |     |     |     |     |
|                |     Electronic Records   |     |     |     |     |
|                |     portal launched.     |     |     |     |     |
+----------------+--------------------------+-----+-----+-----+-----+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist. The Federal Enterprise
Architecture Program Management Office Business Reference Model, version
2.0.

**Definitions** [Capital asset planning]{.underline}: is part of the
decision-making process for ensuring that IT investments integrate
strategic planning, budgeting, procurement, and the management of IT in
support of agency missions and business needs. [Records management
service component (RMSC):]{.underline} a piece of software that provides
services that support the creation, management, transfer, and
destruction of electronic records within a computing environment.
[Cooperative records project:]{.underline} a project that results in a
model schedule, a standardized process, or other common product that
standardizes records management for a specific FEA Business Reference
Model sub-function across multiple agencies performing that
sub-function. For example, agencies engaged in providing investigative
services would be considered as one cooperative records project. [Proof
of concept:]{.underline} demonstration of new technology to show that an
idea works.

**Long Range Performance Target 1.3 By 2008, 95 percent of customers are
satisfied with NARA scheduling and appraisal services.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Process records schedule items within a |
| Performance**          |     median time of 180 calendar days or     |
|                        |     less.                                   |
|                        |                                             |
|                        | -   Continue analysis and develop automated |
|                        |     workflow and collaboration tools.       |
|                        |                                             |
|                        | -   Increase by 10 percent the number of    |
|                        |     Federal agencies that are satisfied     |
|                        |     with NARA scheduling and appraisal      |
|                        |     services.                               |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Process records schedule items within a |
| Performance**          |     median time of 180 calendar days or     |
|                        |     less.                                   |
|                        |                                             |
|                        | -   Increase by 10 percent the number of    |
|                        |     Federal agencies that are satisfied     |
|                        |     with NARA scheduling and appraisal      |
|                        |     services.                               |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Submit and approve electronically 20    |
|                        |     percent of records schedule items.      |
+------------------------+---------------------------------------------+

**Outcome** Federal agencies can economically and effectively create and
manage records necessary to meet business needs. Records are kept long
enough to protect rights and assure accountability. Records of archival
value are preserved.

**Significance** We must make the records scheduling process more
effective and efficient, and decrease the time it takes to get schedules
approved. Taking a long time to process schedules delays action on the
disposition of records and discourages agencies from submitting
schedules, potentially putting essential evidence at risk.

**Means and Strategies** A key strategy outlined in our Strategic Plan
is the redesign of the processes by which Federal records overall are
identified, appraised, scheduled, and tracked while in agency custody.
The aim of this redesign is to create mutually supporting relationships
with agencies whereby NARA\'s records management program adds value to
agency business processes, records are managed effectively for as long
as needed, and records of continuing value are preserved and made
available for future generations. Part of the strategy for carrying out
this plan is to build automated tools for NARA and Federal agencies to
support the inventorying, scheduling, and accessioning of Federal
records. Such tools will make it easier for agencies to inventory their
records and for NARA to review and approve records schedules and ensure
that essential evidence is not lost.

In FY 2003 we undertook a Business Processing Reengineering effort for
the records scheduling, appraisal, and accessioning process, and
developed a high-level improved, future model of all records lifecycle
business processes at NARA. Many of these processes will be built into
the Electronic Records Archives (ERA). We began to identify key process
business rules which need to be incorporated into the system to enable
automation and support effective workflow. Because achievement of the
"to-be" model will take several years, and will require the maturation
of NARA's enterprise architecture, we are focusing early attention on
the scheduling and appraisal process. In FY 2004, we analyzed
stakeholder needs for automated workflow and collaboration tools to
support the redesigned process. In FY 2005 we added greater detail to
our redesigned processes, and further identified key process business
rules to begin to meet ERA build requirements.

Work in the area of defining key process business rules in support of
the ERA Requirements Management Plan will continue into FY 2006. In
addition, the data required to support NARA\'s records lifecycle
processes will be comprehensively reviewed to identify how data can be
most effectively collected via the major lifecycle transaction forms
(current SF-115, SF-135, OF-11, and SF-258). Once this analysis has been
completed, in FY 2006, we will develop and test automated workflow and
collaboration tools to support the identification, appraisal and
scheduling of records so that these tools are available in Increment 1
of ERA in FY 2007. Also in FY 2007, work defining business rules and
further definition of data requirements will continue for ERA Increment
2 functionalities, and refinements and \"lessons learned\" will be
applied from Increment 1.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+------+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | **FY | *   | *   |
|                             | *FY | *FY | *FY | 20   | *FY | *FY |
|                             | 200 | 200 | 200 | 05** | 200 | 200 |
|                             | 2** | 3** | 4** |      | 6** | 7** |
+=============================+=====+=====+=====+======+=====+=====+
| *Performance target for     | *2  | *2  | *2  | *    | *1  | *1  |
| median time for records     | 40* | 25* | 20* | 200* | 80* | 80* |
| schedule items completed    |     |     |     |      |     |     |
| (in calendar days).*        |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Median time for records     | 470 | 155 | 253 | 372  |     |     |
| schedule items completed    |     |     |     |      |     |     |
| (in calendar days). \*\*    |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Median time for records     | 403 | 154 | 227 | 322  |     |     |
| schedule items completed    |     |     |     |      |     |     |
| (in calendar days), NARA    |     |     |     |      |     |     |
| only. \*\*                  |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Average age of schedule     | 532 | 274 | 332 | 339  |     |     |
| items at completion (in     |     |     |     |      |     |     |
| calendar days).             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of schedule items    | 9,  | 4,  | 3,  | 4    |     |     |
| completed.                  | 374 | 686 | 182 | ,260 |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of records schedule  | 1,  | 1,  | 507 | 681  |     |     |
| items completed within 120  | 999 | 573 |     |      |     |     |
| calendar days of submission |     |     |     |      |     |     |
| to NARA.                    |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of records schedule | 21  | 33  | 16  | 15   |     |     |
| items completed within 120  |     |     |     |      |     |     |
| calendar days of submission |     |     |     |      |     |     |
| to NARA.                    |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| *Performance target for     | *-  | *-  | *-  | *    | *   | *   |
| increase in percent of      | --* | --* | --* | ---* | 10* | 10* |
| Federal agencies that are   |     |     |     |      |     |     |
| satisfied with NARA         |     |     |     |      |     |     |
| scheduling and appraisal    |     |     |     |      |     |     |
| services.*                  |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of Federal agencies | --- | --- | 57  | ---  |     |     |
| that are satisfied with     |     |     |     |      |     |     |
| NARA scheduling and         |     |     |     |      |     |     |
| appraisal services          |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| *Performance target for     | --- | --- | --- | ---  | --- | *   |
| percent of records schedule |     |     |     |      |     | 20* |
| items submitted and         |     |     |     |      |     |     |
| approved electronically.*   |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of records schedule | --- | --- | --- | *    | *-  |     |
| items submitted and         |     |     |     | ---* | --* |     |
| approved electronically.    |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
|                             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+

*\*\*The metric for median schedule processing time measures all
processing time, including the amount of time it takes other agencies to
respond. We provide a breakout of "NARA-only" time to give a comparison
of how much of the total processing time occurs within NARA versus
outside NARA.*

+----------------+-----------------------------------------------------+
| #              |                                                     |
| # *Milestones* |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   "To-be" model for the redesigned scheduling,    |
|                |     appraisal, and accessioning process developed.  |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Detailed workflows for scheduling and           |
|                |     appraisal; processing of Federal electronic     |
|                |     records; transfer of records to Federal Records |
|                |     Centers; and carrying out disposition of        |
|                |     records by Federal Records Centers developed.   |
|                |                                                     |
|                | -   Concept of operations for automated workflow    |
|                |     and collaboration tools to support the          |
|                |     redesigned scheduling and appraisal process     |
|                |     developed.                                      |
|                |                                                     |
|                | -   Federal agencies surveyed to determine baseline |
|                |     satisfaction with NARA scheduling and appraisal |
|                |     services.                                       |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   Automated workflow and collaboration tools to   |
|                |     support the redesigned scheduling and appraisal |
|                |     process prototyped.                             |
|                |                                                     |
|                | -   Key process business rules to meet ERA build    |
|                |     requirements defined.                           |
+----------------+-----------------------------------------------------+
| ##             |                                                     |
+----------------+-----------------------------------------------------+
| ## FY          | -   Impact of NARA\'s redesigned processes on       |
| 2006 Estimated |     agencies analyzed, agency feedback collected,   |
|                |     and NARA\'s processes modified to better        |
|                |     respond to agency needs.                        |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist*.*

**Definitions** [Records schedule:]{.underline} a document, having
legally binding authority when approved by NARA, that provides mandatory
instructions (i.e., disposition authority) for what to do with records
no longer needed for current business; [Schedule item:]{.underline}
records subject to a specific disposition authority that appear on a
records schedule.

**[Strategic Goal 2 Electronic records are controlled, preserved, and
made]{.smallcaps}**

**[accessible as long as needed.]{.smallcaps}**

  -------------------------- --------------------------------------------
  **Long Range**             2.1. By 2008, NARA's Federal Records Center
  **Performance Targets**    Program accepts and services electronic
                             records.

                             

                             2.2. By 2008, 80 percent of scheduled
                             archival electronic records are accessioned
                             by NARA at the scheduled time.

                             

                             2.3. By 2008, 80 percent of archival
                             electronic records are managed at the
                             appropriate level of service.

                             

                             2.4. By 2008, the median time from the
                             transfer of archival electronic records to
                             NARA until they are available for access is
                             35 days or less.

                             

                             2.5. By 2008, the per-megabyte cost managing
                             archival electronic records through the
                             Electronic Records Archives decreases each
                             year.

                             
  -------------------------- --------------------------------------------

**FY 2003 Resources Available to Meet This Goal:** \$20,105,000; 67 FTE

**FY 2004 Resources Available to Meet This Goal:** \$46,377,000; 83 FTE

**FY 2005 Resources Available to Meet This Goal:** \$52,107,000; 86 FTE

**FY 2006 Resources Available to Meet This Goal:** \$51,177,000; 100 FTE

**FY 2007 Resources Requested to Meet This Goal: \$**59,201,000; 104 FTE

+----------------------+----+----+-----+----+-----+----+----+------+
| **FY 2007 Budget     | R  | Ar | E   | Ar | Rev | T  | N  | Rep  |
| Linkage**            | ec | ch | lec | ch | olv | ru | HP | airs |
|                      | or | iv | tro | iv | ing | st | RC | &    |
| #####                | ds | es | nic | es | F   | Fu |    | Res  |
|                      |    | R  | R   | II | und | nd |    | tora |
|                      | Se | el | eco | Fa |     |    |    | tion |
|                      | rv | at | rds | ci |     |    |    |      |
|                      | ic | ed | Ar  | li |     |    |    |      |
|                      | es | Se | chi | ty |     |    |    |      |
|                      |    | rv | ves |    |     |    |    |      |
|                      |    | ic |     |    |     |    |    |      |
|                      |    | es |     |    |     |    |    |      |
+======================+====+====+=====+====+=====+====+====+======+
| 2.1. By 2008, NARA's |    |    |    |    |    |    |    |      |
| Federal Records      |    |    |     |    |     |    |    |      |
| Center Program       |    |    |     |    |     |    |    |      |
| accepts and services |    |    |     |    |     |    |    |      |
| electronic records.  |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 2.2. By 2008, 80     |   |    |    |    |     |    |    |      |
| percent of scheduled |    |    |     |    |     |    |    |      |
| archival electronic  |    |    |     |    |     |    |    |      |
| records are          |    |    |     |    |     |    |    |      |
| accessioned by NARA  |    |    |     |    |     |    |    |      |
| at the scheduled     |    |    |     |    |     |    |    |      |
| time.                |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 2.3. By 2008, 80     |   |    |    |    |     |    |    |      |
| percent of archival  |    |    |     |    |     |    |    |      |
| electronic records   |    |    |     |    |     |    |    |      |
| are managed at the   |    |    |     |    |     |    |    |      |
| appropriate level of |    |    |     |    |     |    |    |      |
| service.             |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 2.4. By 2008, the    |   |    |    |    |     |    |    |      |
| median time from the |    |    |     |    |     |    |    |      |
| transfer or archival |    |    |     |    |     |    |    |      |
| electronic records   |    |    |     |    |     |    |    |      |
| to NARA until they   |    |    |     |    |     |    |    |      |
| are available for    |    |    |     |    |     |    |    |      |
| access is 35 days or |    |    |     |    |     |    |    |      |
| less.                |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 2.5. By 2008, the    |    |    |    |    |     |    |    |      |
| per megabyte cost of |    |    |     |    |     |    |    |      |
| managing archival    |    |    |     |    |     |    |    |      |
| electronic records   |    |    |     |    |     |    |    |      |
| through the          |    |    |     |    |     |    |    |      |
| Electronic Records   |    |    |     |    |     |    |    |      |
| Archives decreases   |    |    |     |    |     |    |    |      |
| each year.           |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+

**Long Range Performance Target 2.1 By 2008, NARA's Federal Records
Center Program accepts and services electronic records.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Offer remote servicing capability for   |
| Performance**          |     electronic Official Military Personnel  |
|                        |     Files to military service departments.  |
|                        |                                             |
|                        | -   Pilot a digital conversion program to   |
|                        |     provide indexing and delivery of        |
|                        |     scanned records services.               |
|                        |                                             |
|                        | -   Construct and operate an electronic     |
|                        |     records storage environment at the      |
|                        |     Washington National Records Center.     |
|                        |                                             |
|                        | -   Evaluate existing production scan       |
|                        |     pilots and develop a modular and        |
|                        |     flexible long-term document conversion  |
|                        |     plan.                                   |
|                        |                                             |
|                        | -   Complete requirements and build the     |
|                        |     Records Center Program Operations       |
|                        |     System.                                 |
|                        |                                             |
|                        | -   Migrate legacy applications and data to |
|                        |     the Records Center Program Operations   |
|                        |     System.                                 |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Implement results of the production     |
| Performance**          |     scan pilots.                            |
|                        |                                             |
|                        | -   Implement the Records Center Program    |
|                        |     Operations System.                      |
|                        |                                             |
|                        | -   Offer additional e-media storage        |
|                        |     services, such as data conversion and   |
|                        |     tape rotation.                          |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+

**Outcome** Federal agencies can economically and effectively create and
manage electronic records necessary to meet business needs, and
electronic records of archival value are preserved.

**Significance** The NARA Federal Records Center Program plays a vital
role in the lifecycle of Federal records. The program helps agencies
manage the transfer, storage, and servicing of their non-current records
and works closely with NARA's records management program to ensure that
essential evidence is efficiently and appropriately managed for as long
as needed. As more and more Federal records are created and managed in
electronic formats, NARA needs to respond by providing economical and
effective electronic records services at our records centers.

**Means and Strategies** Since FY 2000, NARA's Federal Records Center
Program (FRCP) has been fully reimbursable, which allows us to be more
flexible in responding to agency records needs and requires us to meet
those needs in a cost-effective and efficient way. Our ability to
provide our records center customers with responsive services for
electronic records is closely tied to our Electronic Records Archives
(ERA) program. Until ERA is ready and can provide complete online
servicing, we will test the delivery of new offline services for
electronic records, including digitizing records into electronic
formats, storage of agencies' electronic records media, and remote
servicing of electronic records such as electronic Official Military
Personnel Files (OMPF). As experience is gained through pilot services,
the FRCP will expand those services to more complex or advanced
electronic records-related activities, such as data migration and vital
records services.

The FRCP also needs to replace legacy systems for inventory and space
management with modern systems that provide enhanced functionality at a
reasonable cost. All of the current FRCP applications are
mainframe-based and written in COBOL and have been operational for 15-25
years. Most importantly, these systems no longer support the new FRCP
reimbursable financial environment. A Records Center Program Operations
System (RCPOS) will provide robust inventory and space management for
more than 24 million cubic feet of records; web-based, real-time support
for all business transactions such as the recall of records by Federal
agencies; a management information system to measure all facets of FRCP
performance; and easy to use data sharing capabilities with the FRCP
customers. NARA's FRCP and ERA, when available, will work in harmony to
deliver a complementary suite of services to agencies for their
temporary long-term electronic records. RCPOS will provide the asset
management and billing functionality for those services.

**Key external factors** The Federal Records Center Program operates in
a competitive business environment, which allows Federal agencies to
choose their records center services provider. Testing and enhancing
remote servicing capability for electronic OMPFs is contingent on
agreements with military service departments for NARA to access their
systems.

**[Verification and Validation]{.underline}**

Milestones

+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Pilot for remote servicing capability for       |
|                |     electronic OMPFs for Army established and       |
|                |     tested.                                         |
|                |                                                     |
|                | -   Two sites to pilot electronic records media in  |
|                |     NARA Federal Records Centers identified.        |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   Remote servicing capability for electronic      |
|                |     Official Military Personnel Files for Army      |
|                |     enhanced.                                       |
|                |                                                     |
|                | -   Detailed requirements for the eventual          |
|                |     migration of electronic Official Military       |
|                |     Personnel Files to the Electronic Records       |
|                |     Archives system established.                    |
|                |                                                     |
|                | -   Record Center Program business model for        |
|                |     electronic records developed.                   |
|                |                                                     |
|                | -   Pilot study for converting agency records into  |
|                |     digital formats on electronic record media      |
|                |     completed.                                      |
|                |                                                     |
|                | -   Concept of operations and functional            |
|                |     requirements for a Records Center Program       |
|                |     Operations System developed.                    |
|                |                                                     |
|                | -   Physical requirements to store electronic media |
|                |     studied.                                        |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   Remote servicing capability for electronic      |
| Estimated**    |     Official Military Personnel Files offered to    |
|                |     four military service departments.              |
|                |                                                     |
|                | -   Indexing and delivery of scanned records        |
|                |     services through a pilot digital conversion     |
|                |     program assessed.                               |
|                |                                                     |
|                | -   Electronic records storage environment at WNRC  |
|                |     constructed and operational.                    |
|                |                                                     |
|                | -   Pilot program to store backup and inactive      |
|                |     copies of agency electronic media in selected   |
|                |     record center locations completed.              |
|                |                                                     |
|                | -   Contract for building the Records Center        |
|                |     Program Operations System awarded, and legacy   |
|                |     applications and data migrated.                 |
|                |                                                     |
|                | -   Business case for an alternate COOP site that   |
|                |     incorporates media storage and document         |
|                |     conversion capabilities completed.              |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2007      | -   Study of providing e-media storage services and |
| Projected**    |     expanding to additional centers completed.      |
|                |                                                     |
|                | -   Initial operating capability for RCPOS          |
|                |     achieved.                                       |
|                |                                                     |
|                | -   Results of pilot for indexing and delivery of   |
|                |     scanned records services implemented.           |
|                |                                                     |
|                | -   Additional e-media storage services such as     |
|                |     data conversion and tape rotation offered.      |
|                |                                                     |
|                | -   Alternate COOP site that incorporates media     |
|                |     storage and document conversion capabilities    |
|                |     implemented.                                    |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist*.*

**Long Range Performance Target 2.2 By 2008, 80 percent of scheduled
archival electronic records are accessioned by NARA at the scheduled
time.**

+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Populate pilot repository with legacy   |
| Performance**          |     records control schedules so that by FY |
|                        |     2007 some schedules will be in the      |
|                        |     first increment of ERA.                 |
|                        |                                             |
|                        | -   Pre-accession two transfers of          |
|                        |     electronic records.                     |
|                        |                                             |
|                        | -   Identify and schedule 10 percent more   |
|                        |     Federal agency systems that generate    |
|                        |     electronic records than we scheduled in |
|                        |     FY 2005.                                |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Accession at the scheduled time 60      |
| Performance**          |     percent of archival electronic records. |
|                        |                                             |
|                        | -   Identify and schedule 10 percent more   |
|                        |     Federal agency systems that generate    |
|                        |     electronic records than we scheduled in |
|                        |     FY 2006.                                |
|                        |                                             |
|                        | -   Define and develop two standard         |
|                        |     templates for records transferred to    |
|                        |     NARA.                                   |
+------------------------+---------------------------------------------+

**Outcome** Electronic records of archival value are preserved for
future generations.

**Significance** Technology and the movement of the computing
environment to Federal workers' desktops have led to a decentralized
records management environment. While this enables workers to create and
manage their own records (such as e-mail), it has also resulted in a
proliferation of both electronic records formats and locations where
records are created and stored. In this new environment, traditional
paper-based records management control techniques and procedures are
often no longer appropriate, resulting in a Federal records management
approach that is not well integrated into agency business process,
systems development, information technology infrastructure, and
knowledge management. This undermines the authenticity, reliability,
integrity, and usability of Federal records and information essential
for Government business, particularly electronic Government, and public
use. We must guarantee the continuing accessibility of the electronic
records of all three branches of our Government.

**Means and Strategies** The Electronic Records Archives (ERA) will
provide a vehicle for implementing the records management improvements
that result from the NARA's Records Lifecycle Business Process
Reengineering, the Electronic Records Management (ERM) e-Government
Initiative, and NARA's Records Management Initiatives. We will improve
the development and implementation of records disposition schedules by
automating and improving the quality of interactions between NARA and
other agencies and the workflow within NARA. We will reduce cycle time
for NARA's review and approval of records disposition authorities
requested by other agencies and increase the number of acceptable
formats for transfer of electronic records to NARA.

The first increment of the ERA system will provide the basic ERA
infrastructure, enabling NARA to manage electronic transfers and storage
of electronic records in their original formats. It will also provide
the management and technology controls upon which, in the future, these
records will be accessible and preservable.

To assist us in setting priorities for helping Federal agencies deal
with records management, we developed a set of criteria, procedures, and
a handbook for identifying the functional areas within the Government
that contain the greatest records management challenges. These areas
will be our highest priorities for allocating NARA records management
resources. The criteria used focuses our attention on records that are
at greatest risk of not being managed effectively, records that document
citizens' rights and Government accountability, and records of archival
value. Through Federal agency surveys, NARA is identifying electronic
systems in Federal agencies that are generating electronic records, and
we are working to get more of those systems' records scheduled.
Throughout FY 2006 and FY 2007 we will continue collecting information
from Federal agencies to identify more systems and learn more about the
electronic records challenges Federal agencies face. In addition, by
pre-accessioning electronic records into NARA, we will have more
accurate descriptions, earlier transfers, and better preservation, while
avoiding the loss of records that may occur with lengthy agency
retention.

**Key external factors** Federal agencies must schedule their electronic
records.

+-----------------------------+-----+-----+-----+------+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | **FY | *   | *   |
|                             | *FY | *FY | *FY | 20   | *FY | *FY |
|                             | 200 | 200 | 200 | 05** | 200 | 200 |
|                             | 2** | 3** | 4** |      | 6** | 7** |
+=============================+=====+=====+=====+======+=====+=====+
| *Performance target for     | *-  | *-  | *-  | *20* | *   | *   |
| percent of archival         | --* | --* | --* |      | 40* | 60* |
| electronic records          |     |     |     |      |     |     |
| accessioned by NARA at the  |     |     |     |      |     |     |
| scheduled time.*            |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of archival         | *-  | *-  | *-  | *    |     |     |
| electronic records          | --* | --* | --* | ---* |     |     |
| accessioned by NARA at the  |     |     |     |      |     |     |
| scheduled time.             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of electronic files  | --- | --- | 100 | 29   |     |     |
| transferred in one of the   |     |     |     | ,840 |     |     |
| new transfer formats        |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Size of accessioning        | --- | --- | 529 | 369  |     |     |
| backlog (in millions of     |     |     |     |      |     |     |
| logical data records)       |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of electronic        | --- | --- | 534 | 85   |     |     |
| records transferred (in     |     |     |     |      |     |     |
| millions of logical data    |     |     |     |      |     |     |
| records)                    |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+

+----------------+-----------------------------------------------------+
| #              |                                                     |
| # *Milestones* |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2002**    | -   Transfer guidance for one electronic records    |
|                |     format issued (e-mail with attachments).        |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   Transfer guidance for two more electronic       |
|                |     record formats issued (scanned images of        |
|                |     textual records and PDF).                       |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Transfer standards for permanent electronic     |
|                |     records in the following formats: e-mail with   |
|                |     attachments, scanned images of permanent        |
|                |     textual records, and Portable Document Format   |
|                |     established and issued.                         |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Transfer guidance for three more electronic     |
|                |     records formats issued (digital photography,    |
|                |     geographical information systems, and web       |
|                |     pages).                                         |
|                |                                                     |
|                | -   Select Federal agencies surveyed to identify    |
|                |     electronic systems that generate electronic     |
|                |     records, and priorities for scheduling these    |
|                |     records developed.                              |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   Federal agency program-related systems (245)    |
|                |     that generate electronic records identified and |
|                |     scheduled.                                      |
|                |                                                     |
|                | -   Web snapshots of Federal Government web sites   |
|                |     at end of last Presidential term collected.     |
|                |                                                     |
|                | -   Alternative approaches to putting legacy        |
|                |     records control schedules into an ERA           |
|                |     repository analyzed.                            |
|                |                                                     |
|                | -   Pre-accessioning of electronic records          |
|                |     discussed with six agencies.                    |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   Pilot repository with legacy records control    |
| Estimated**    |     schedules populated so that by FY 2007 some     |
|                |     schedules will be in the first increment of     |
|                |     ERA.                                            |
|                |                                                     |
|                | -   Two more transfers of electronic records        |
|                |     pre-accessioned.                                |
|                |                                                     |
|                | -   10 percent more Federal agency program-related  |
|                |     systems that generate electronic records        |
|                |     identified and scheduled than in FY 2005.       |
+----------------+-----------------------------------------------------+
| []{.mark}      |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2007      | -   10 percent more Federal agency program-related  |
| Projected**    |     systems that generate electronic records        |
|                |     identified and scheduled than in FY 2006.       |
|                |                                                     |
|                | -   Two standard templates for records transferred  |
|                |     to NARA defined and developed.                  |
+----------------+-----------------------------------------------------+

**Data source** The Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Definitions** [Accessioned:]{.underline} Legal custody of archival
materials is transferred to NARA.

**Long Range Performance Target 2.3 By 2008, 80 percent of archival
electronic records are managed at the appropriate level of service.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Develop pilot preservation and access   |
| Performance**          |     plans for select electronic records     |
|                        |     using criteria established for levels   |
|                        |     of service.                             |
|                        |                                             |
|                        | -   Launch Access to Archival Databases     |
|                        |     (AAD) user interface improvements.      |
|                        |                                             |
|                        | -   Improve AAD's customer satisfaction     |
|                        |     score to 65 on customer survey tool.    |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Manage 60 percent of archival           |
| Performance**          |     electronic records at the appropriate   |
|                        |     level of service.                       |
|                        |                                             |
|                        | -   Improve AAD's customer satisfaction     |
|                        |     score to 75 on customer survey tool.    |
+------------------------+---------------------------------------------+

**Outcome** Electronic records of archival value are effectively
preserved for future generations.

**Significance** We must guarantee the continuing accessibility of the
electronic records of all three branches of our Government. If we cannot
do this, citizens, corporations, and the Government will lose the
essential evidence necessary to document their legal rights; the
Government will suffer loss of both accountability and credibility; and
as a nation our ability to learn about and understand our national
experience will be diminished substantially. There will be a loss in
both efficiency and effectiveness unless agencies are able to create,
maintain, and readily access reliable electronic records.

**Means and Strategies** To meet an immediate need to provide online
access to high-volume and high-demand electronic records from the
Department of State, the Executive Office of the President, and other
agencies, NARA launched the Access to Archival Databases (AAD) project.
AAD made its debut to the public in FY 2003, and we are continuing to
increase the number of records available to the public. This function
will eventually be provided by ERA.

During FY 2004 we conducted an online survey, using the American
Customer Satisfaction Index, that is helping us better understand our
online customers' needs. In addition, we contracted with two independent
experts to perform laboratory-based usability testing and provide an
assessment on the extent to which AAD met industry standards for a
user-friendly web site. All of these sources pointed to the same
conclusion---we need to make significant revisions in the AAD user
interface. NARA contracted with a web designer to help us implement many
of the recommendations that came out of the reports. NARA expects to
launch the revised AAD user interface in FY 2006.

In the long term, ERA will allow NARA to preserve and maintain at the
appropriate level of service any electronic record in any format. NARA
plans to categorize holdings into three levels of service---basic,
medium, and persistent---based on the technological characteristics of
the records, the needs of the records' originators, laws and regulations
requiring differing levels of control, expected customer demands or
interests, and NARA's business strategies and priorities. The technology
and access capabilities will differ in the system based on the service
level. The ERA system will enable the National Archives and Presidential
libraries to preserve permanent holdings, and the Records Center Program
to provide storage and access services to other agencies. To prepare for
these capabilities, in FY 2005, we established criteria for levels of
service for select electronic records, and in FY 2006, we will develop
pilot preservation and access plans for select electronic records, using
the levels of service criteria. These preservation and access plans will
indicate the activities to be undertaken in preserving specific
documentary material or sets of material and how NARA will provide
access to them.

**Key external factors** The results of existing and future research and
development into electronic records preservation may change the
requirements for an electronic records preservation system.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+------+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | **FY | *   | *   |
|                             | *FY | *FY | *FY | 20   | *FY | *FY |
|                             | 200 | 200 | 200 | 05** | 200 | 200 |
|                             | 2** | 3** | 4** |      | 6** | 7** |
+=============================+=====+=====+=====+======+=====+=====+
| *Performance target for     | *-  | *-  | *   | *20* | *   | *   |
| percent increase in number  | --* | --* | 50* |      | 10* | 10* |
| of archival electronic      |     |     |     |      |     |     |
| holdings accessible online* |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent increase in number  | --- | --- | 51  | 20   |     |     |
| of archival electronic      |     |     |     |      |     |     |
| holdings accessible online. |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of archival          | 0   | 47  | 71  | 86   |     |     |
| electronic holdings         |     |     |     |      |     |     |
| accessible online           |     |     |     |      |     |     |
| (cumulative logical data    |     |     |     |      |     |     |
| records in millions)        |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of archival          | 3,  | 4,  | 5,  | 8    |     |     |
| electronic holdings         | 714 | 743 | 629 | ,108 |     |     |
| (cumulative logical data    |     |     |     |      |     |     |
| records in millions)        |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of electronic       | 0   | 1   | 1.4 | 1.1  |     |     |
| records available online    |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of AAD users (in     | --- | 489 | 551 | 526  |     |     |
| thousands of visits)        |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
|                             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+

Milestones

+----------------+-----------------------------------------------------+
| **FY 2002**    | -   AAD pilot version made operational.             |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   AAD production version made operational, with   |
|                |     344 file units available to customers online.   |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Online survey of customer satisfaction with     |
|                |     online access to electronic records through     |
|                |     Access to Archival Databases system conducted.  |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   Criteria for levels of service for archival     |
|                |     electronic records established.                 |
|                |                                                     |
|                | -   Snapshots of Federal Government web sites       |
|                |     taken.                                          |
|                |                                                     |
|                | -   Results of online survey to improve customer    |
|                |     usability of Access to Archival Databases       |
|                |     system identified.                              |
|                |                                                     |
|                | -   Digital photographs from FEMA added to AAD.     |
|                |                                                     |
|                | -   AAD's customer satisfaction score to 55 on      |
|                |     customer survey tool improved.                  |
+----------------+-----------------------------------------------------+
| ##             |                                                     |
+----------------+-----------------------------------------------------+
| ## FY          | -   Pilot preservation and access plans for select  |
| 2006 Estimated |     electronic records developed using criteria     |
|                |     established for levels of service.              |
|                |                                                     |
|                | -   Additional 10 percent electronic records added  |
|                |     to AAD.                                         |
|                |                                                     |
|                | -   AAD's customer satisfaction improved to a score |
|                |     of 65 on customer survey tool.                  |
+----------------+-----------------------------------------------------+
| ##             |                                                     |
+----------------+-----------------------------------------------------+
| ## FY          | -   AAD's customer satisfaction improved to a score |
| 2007 Projected |     of 75 on customer survey tool.                  |
+----------------+-----------------------------------------------------+

**Data source** The Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Definitions** [File units:]{.underline} a data file of electronic
records, most often in the form of a database. [Logical data
record]{.underline}: a set of data processed as a unit by a computer
system or application independently of its physical environment.
Examples: a word processing document; a spreadsheet; an e-mail message;
each row in each table of a relational database or each row in an
independent logical file database. [Visits:]{.underline} One person
using our web site is counted as one "visit." It is a count of the
number of visitors to our web site, and is similar to counting the
number of people who walk through our front door. In contrast, it does
not count "hits," which refers to the number of files used to show the
user a web page. A visit in which a user accessed a web page comprising
35 files would count as 1 visit and 35 hits. Counting visits is a more
accurate way of showing how much use our web site is getting than
counting hits.

**Long Range Performance Target 2.4 By 2008, the median time from the
transfer of archival electronic records to NARA until they are available
for access is 35 days or less.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Process transfers of archival           |
| Performance**          |     electronic records within a median time |
|                        |     of 250 calendar days or less.           |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Process transfers of archival           |
| Performance**          |     electronic records within a median time |
|                        |     of 220 calendar days or less.           |
+------------------------+---------------------------------------------+

**Outcome** Electronic records of archival value are available promptly
for use.

**Significance** We must guarantee the continuing accessibility of the
electronic records of all three branches of our Government. If we cannot
do this, citizens, corporations, and the Government will lose the
essential evidence necessary to document their legal rights; the
Government will suffer loss of both accountability and credibility; and
as a nation our ability to learn about and understand our national
experience will be diminished substantially. Moreover, as the business
of government shifts more and more to electronic government and reliance
on information technology, activities such as collecting taxes,
providing veteran\'s benefits, and protecting our environment will
suffer in both efficiency and effectiveness unless agencies are able to
create, maintain, and readily access reliable electronic records.

**Means and Strategies** The growth in the volume of electronic records
is enormous. At the end of the last Administration, the White House
transferred several terabytes of electronic records to NARA for storage
and preservation. During the next year, the Census Bureau will be
transferring electronic images of up to 600 million pages of
information, comprising more than 48 terabytes of data, from the 2000
Census. Digital Military Personnel Files represent estimated transfers
of a billion files over 10 years. In FY 2004, NARA received 1.2
terabytes of data from the 9/11 Commission. During FY 2005, the National
Commission on Terrorist Attacks Upon the United States transferred 1.2
terabytes of data to NARA. In FY 2006, we expect to receive a large
volume of records from the Columbia Shuttle Accident Investigation Board
(CAIB). This transfer will be in addition to the CAIB public affairs
records that we received in FY 2004. NARA expects to receive 44
terabytes of electronic records in 2006. The transfer volume projected
for 2007 is more than a thousand times greater than all the electronic
record volume NARA has processed since the first such transfer in 1971.
After surveying Federal agencies, we have concluded that the rate of
growth of electronic records in the Federal Government is about 50
percent per year. At that rate, by the time we have a fully functional
Electronic Records Archives (ERA), even greater quantities of
information will have been transferred to NARA by Federal agencies.

Our ability to promptly process archival electronic records will be
significantly enhanced by the creation of an Electronic Records Archives
(ERA). While NARA's existing capacity to process electronic records is
higher than it has ever been, it still lags behind what we anticipate
agencies will be sending to NARA over the next several years. NARA's
existing systems and staff are able to copy about 385 gigabytes of data
per year. Until the ERA system is operational, we will extend and expand
our existing systems to attempt to keep up.

In FY 2004 we added electronic tape autoloaders and modified software to
increase the capacity and speed of initial preservation (i.e., making an
exact copy onto archivally acceptable media) of records through our
existing Archival Preservation System (APS). We further integrated
digital linear tape into the archival tape copying process by purchasing
software that will analyze and certify new digital linear tapes as free
of errors and defects. In FY 2005, we contracted for a study of the
existing processing capabilities and capacities of both APS and the
Archival Electronic Records Inspection and Control System (AERIC).
During FY 2006 we will implement the new technologies needed to support
the copying and verifying of larger volumes of diversely formatted
records. Despite these steps, we expect significant challenges to our
ability to keep up with the volume of archival electronic records
transferred to NARA in the near future.

**Key external factors** The results of existing and future research and
development into electronic records preservation may change the
requirements for an electronic records preservation system.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+------+-----+-----+-----+-----+
| ##### *Performance Data*    | *   | **FY | *   | *   | *   | *   |
|                             | *FY | 20   | *FY | *FY | *FY | *FY |
|                             | 200 | 03** | 200 | 200 | 200 | 200 |
|                             | 2** |      | 4** | 5** | 6** | 7** |
+=============================+=====+======+=====+=====+=====+=====+
| *Performance target for     | *-  | *    | *2  | *2  | *2  | *2  |
| median time to make         | --* | ---* | 50* | 50* | 50* | 20* |
| archival electronic         |     |      |     |     |     |     |
| accessions available for    |     |      |     |     |     |     |
| access (in calendar days).* |     |      |     |     |     |     |
+-----------------------------+-----+------+-----+-----+-----+-----+
| Median time (in calendar    | --- | 450  | 736 | 413 |     |     |
| days) from the transfer of  |     |      |     |     |     |     |
| archival electronic records |     |      |     |     |     |     |
| to NARA until they are      |     |      |     |     |     |     |
| available for access.       |     |      |     |     |     |     |
+-----------------------------+-----+------+-----+-----+-----+-----+
| Number of electronic        | --- | ---  | 534 | 85  |     |     |
| records transferred (in     |     |      |     |     |     |     |
| millions of logical data    |     |      |     |     |     |     |
| records)                    |     |      |     |     |     |     |
+-----------------------------+-----+------+-----+-----+-----+-----+
| Cost per electronic record  | --- | ---  | \$0 | \$0 |     |     |
| transferred.                |     |      | .01 | .07 |     |     |
+-----------------------------+-----+------+-----+-----+-----+-----+
|                             |     |      |     |     |     |     |
+-----------------------------+-----+------+-----+-----+-----+-----+

***Milestones***

+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2002**    | -   Study of the archival properties of             |
|                |     high-density media and conclusion that the      |
|                |     Digital Linear Tape was an appropriate medium   |
|                |     for the storage of permanent electronic records |
|                |     completed.                                      |
|                |                                                     |
|                | -   Change to Code of Federal Regulations making    |
|                |     Digital Linear Tape and Files Transfer Protocol |
|                |     appropriate media for transferring electronic   |
|                |     records to NARA completed.                      |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   Accession Management Information System         |
|                |     redesigned.                                     |
|                |                                                     |
|                | -   Version 6.0 of the current Archival             |
|                |     Preservation System application developed and   |
|                |     installed.                                      |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   New Accession Management Information System     |
|                |     installed.                                      |
|                |                                                     |
|                | -   Certification software for new Digital Linear   |
|                |     Tapes on the current Accession Preservation     |
|                |     System installed.                               |
|                |                                                     |
|                | -   Copying capacity of the current Accession       |
|                |     Preservation System expanded.                   |
|                |                                                     |
|                | -   Technologies that can support copying and       |
|                |     verifying electronic records in the following   |
|                |     formats studied: e-mail with attachments,       |
|                |     scanned images, Portable Document Format,       |
|                |     digital images, World Wide Web files, and       |
|                |     Geographic Information System files.            |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   New technologies to support copying and         |
|                |     verifying the electronic records in the six     |
|                |     transfer formats purchased.                     |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   New technologies to support copying and         |
| Estimated**    |     verifying the electronic records in the six     |
|                |     transfer formats implemented.                   |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+

**Data source** The Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Definitions** [Gigabyte:]{.underline} (1) a gigabyte is a measure of
computer data storage capacity. A gigabyte is 2 to the 30^th^ power, or
1,073,741,824 in decimal notation. [Terabyte]{.underline}: A terabyte is
a measure of computer data storage capacity. It is 2 to the 40^th^
power, or approximately a thousand gigabytes. [Logical data
record]{.underline}: a set of data processed as a unit by a computer
system or application independently of its physical environment.
Examples: a word processing document; a spreadsheet; an e-mail message;
each row in each table of a relational database or each row in an
independent logical file database.

**Long Range Performance Target 2.5 By 2008, the per-megabyte cost of
managing archival electronic records through the Electronic Records
Archives decreases each year.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Complete Preliminary Design Review for  |
| Performance**          |     Increment 1, Release 1 of the ERA       |
|                        |     system.                                 |
|                        |                                             |
|                        | -   Complete Critical Design Review for     |
|                        |     Increment 1, Release 1 of the ERA       |
|                        |     system.                                 |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Complete Acceptance Testing for         |
| Performance**          |     Increment 1, Release 1 of the ERA       |
|                        |     system.                                 |
|                        |                                             |
|                        | -   Complete Preliminary Design Review for  |
|                        |     Increment 2 of the ERA system.          |
|                        |                                             |
|                        | -   Achieve initial operating capability of |
|                        |     the ERA system.                         |
+------------------------+---------------------------------------------+

**Outcome** Electronic records of archival value are economically
preserved.

**Significance** We must guarantee the continuing accessibility of the
electronic records of all three branches of our Government. If we cannot
do this, citizens, corporations, and the Government will lose the
essential evidence necessary to document their legal rights; the
Government will suffer loss of both accountability and credibility; and
as a nation our ability to learn about and understand our national
experience will be diminished substantially. There will be a loss in
both efficiency and effectiveness unless agencies are able to create,
maintain, and readily access reliable electronic records.

**Means and Strategies** Through the Electronic Records Archives (ERA),
we are creating a digital National Archives that will make permanently
valuable Government records available to anyone, at any time, and in any
place, for as long as needed.

The ERA system addresses a fundamental requirement of electronic
government: to be able to keep and transmit reliable and authentic
electronic records independently of time, place, the vagaries of the
market place, the state of the art of information technology, or the
peculiarities of proprietary formats or stovepipe applications. NARA
will develop a comprehensive, systematic, and dynamic means for
preserving electronic records, free from dependence on any specific
hardware or software. More importantly, ERA will help citizens find
records they want and make it easy for NARA to deliver those records in
formats suited to citizens' needs.

ERA will be the primary means through which NARA implements its target
enterprise architecture. It will include practically all of NARA\'s
processes for lifecycle management of records; therefore, it will be the
catalyst for conversion to the target architecture of the legacy
applications NARA currently uses to support these processes. This
conversion will include process improvement as well as reengineering the
architecture of these applications.

We also will continue collaborative research into issues related to the
lifecycle management of electronic records that are beyond
state-of-the-art information technology or state-of-the-science
computer, information, or archival sciences. Research and exploratory
development activities are well aligned with the work of the Interagency
Working Group on Information Technology's Research and Development
program and the President's Management Council's vision of Government
wide-electronic records management in support of e-Government. Specific
direction to agencies encourages research to enable preservation and
utility of electronic information archives and creation of digital
archives of core knowledge for research and learning, as well as being
able to produce, collect, store, communicate, and share high amounts of
electronic information. We will continue to rely to a large extent on
established R&D management capabilities in partner agencies.

NARA has laid out an incremental acquisition strategy for ERA that will
enable us to ensure that significant milestones are achieved before
commitments are made for subsequent work. In FY 2004 we awarded a
competitive design contract of the ERA system to two vendors. After
selecting the best design, in FY 2005 we exercised an option for
development and deployment of the first increment of the system. NARA
will also contract for technical services to support the operation of
the deployed system.

We expect that the first increment will support the automation of our
workflow for lifecycle management processes for all types of records and
provide online forms and interactions with agencies for scheduling and
transferring all types of records. The first increment will also support
the online transfer of electronic records to NARA and automate the
verification of basic characteristics of transferred electronic records.
In Increment 1 we will also be able to store electronic records in the
formats received; and provide a framework for the addition of
preservation capabilities for other formats.

**Key external factors** The results of existing and future research and
development into electronic records preservation may change the
requirements and costs for an electronic records preservation system.

**[Verification and Validation]{.underline}**

+------------------------------+-----+-----+-----+-----+-----+-----+
| ##### *Performance Data*     | *   | *   | *   | *   | *   | *   |
|                              | *FY | *FY | *FY | *FY | *FY | *FY |
|                              | 200 | 200 | 200 | 200 | 200 | 200 |
|                              | 2** | 3** | 4** | 5** | 6** | 7** |
+==============================+=====+=====+=====+=====+=====+=====+
| *Performance target of       | *   | *   | *   | *   | *   | *   |
| percent of NARA's electronic | 60* | 65* | 99* | 80* | 80* | 80* |
| holdings stabilized in       |     |     |     |     |     |     |
| preparation for their        |     |     |     |     |     |     |
| transfer to the Electronic   |     |     |     |     |     |     |
| Records Archives.*           |     |     |     |     |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+
| Percent of NARA's electronic | 98  | 97  | 93  | 9   |     |     |
| holdings are stabilized in   |     |     |     | 9.7 |     |     |
| preparation for their        |     |     |     |     |     |     |
| transfer to the Electronic   |     |     |     |     |     |     |
| Records Archives.            |     |     |     |     |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+
| Number of logical data       | 3,  | 4,  | 5,  | 8,  |     |     |
| records in NARA's custody    | 714 | 743 | 629 | 108 |     |     |
| (in millions).               |     |     |     |     |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+
| Number logical data records  | 3,  | 4,  | 5,  | 8,  |     |     |
| stabilized (in millions).    | 642 | 595 | 252 | 084 |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+
| Percent of Presidential      | 49  | 49  | 62  | 90  |     |     |
| logical data records         |     |     |     |     |     |     |
| stabilized.                  |     |     |     |     |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+
| Number of Presidential       | 35  | 35  | 35  | 35  |     |     |
| logical data records (in     |     |     |     |     |     |     |
| millions).                   |     |     |     |     |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+
| Number of Presidential       | 17  | 17  | 22  | 32  |     |     |
| logical data records         |     |     |     |     |     |     |
| stabilized (in millions).    |     |     |     |     |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+
| Per megabyte cost for        | --- | \$4 | \$4 | \$0 |     |     |
| stabilizing archival         |     | .50 | .77 | .72 |     |     |
| electronic records.          |     |     |     |     |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+

Milestones

+----------------+-----------------------------------------------------+
| **FY 2002**    | -   Electronic Records Archives Analysis of         |
|                |     Alternatives, Requirements, and Business Case   |
|                |     completed.                                      |
|                |                                                     |
|                | -   ERA Project Management Office established.      |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   Electronic Records Archives Analysis of         |
|                |     Alternatives, Requirements, and Business Case   |
|                |     updated.                                        |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Draft Request for Proposals for ERA design      |
|                |     issued.                                         |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Request for Proposals for ERA design released   |
|                |     December 5, 2003.                               |
|                |                                                     |
|                | -   ERA design contract awarded August 3, 2004.     |
|                |                                                     |
|                | -   Installation of an earned value management      |
|                |     system for ERA performance measurement          |
|                |     completed.                                      |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   System requirements with competing vendors      |
|                |     reviewed.                                       |
|                |                                                     |
|                | -   System Design Review with competing vendors     |
|                |     conducted.                                      |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   System Analysis and Design completed.           |
|                |                                                     |
|                | -   ERA domain model completed.                     |
|                |                                                     |
|                | -   Development contractor for the ERA system       |
|                |     selected.                                       |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   Record and aggregate templates for ERA          |
| Estimated**    |     Increment 1 developed.                          |
|                |                                                     |
|                | -   Preliminary Design Review for Increment 1,      |
|                |     Release 1 of the ERA system completed.          |
|                |                                                     |
|                | -   Critical Design Review for Increment 1, Release |
|                |     1 of the ERA system completed.                  |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2007      | -   Acceptance Testing for Increment 1, Release 1   |
| Projected**    |     of the ERA system completed.                    |
|                |                                                     |
|                | -   Preliminary Design Review for Increment 2 of    |
|                |     the ERA system completed.                       |
|                |                                                     |
|                | -   Achieve initial operating capability of the ERA |
|                |     system.                                         |
+----------------+-----------------------------------------------------+

**Data source** The Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Definitions** [Preserved:]{.underline} (1) the physical file
containing one or more logical data records has been identified and its
location, format, and internal structure(s) specified; (2) logical data
records within the file are physically readable and retrievable; (3) the
media, the physical files written on them, and the logical data records
they contain are managed to ensure continuing accessibility; and (4) an
audit trail is maintained to document record integrity; [Logical data
record]{.underline}: a set of data processed as a unit by a computer
system or application independently of its physical environment.
Examples: a word processing document; a spreadsheet; an e-mail message;
each row in each table of a relational database or each row in an
independent logical file database. [Megabyte:]{.underline} a megabyte is
a measure of computer data storage capacity. A megabyte is 2 to the
20^th^ power, or 1,048,576 bytes in decimal notation.

**[Strategic Goal 3 Essential evidence is easy to access regardless of
where it is or where users are for as long as needed.]{.smallcaps}**

  -------------------------- --------------------------------------------
  **Long Range**             3.1. By 2007, access to records and services
  **Performance Targets**    and customer satisfaction levels meet or
                             exceed NARA's published standards.

                             

                             3.2. By 2007, 70 percent of NARA services
                             are available online.

                             

                             3.3. By 2008, 80 percent of NARA archival
                             holdings are described in an online catalog.

                             

                             3.4. By 2007, government-wide holdings of
                             25-years-old or older records are
                             declassified, properly exempted,
                             appropriately referred, or appropriately
                             delayed under the provisions of Executive
                             Order 12958, as amended, through a series of
                             ISOO-led interagency efforts.

                             

                             3.5. By 2007, NARA archival holdings of
                             25-years-old or older records are
                             declassified, properly exempted,
                             appropriately referred, or appropriately
                             delayed under the provisions of Executive
                             Order 12958, as amended.

                             

                             3.6. By 2007, 10 percent of records of a
                             two-term President or 15 percent of records
                             for a one-term President are open and
                             available for research at the end of the
                             5-year post-Presidential period specified in
                             the Presidential Records Act.

                             

                             3.7. By 2007, 90 percent of all
                             NHPRC-assisted projects produce results
                             promised in grant applications approved by
                             the Commission.
  -------------------------- --------------------------------------------

**FY 2002 Resources Available to Meet This Goal:** \$134,208,000; 2,263
FTE \*

**FY 2003 Resources Available to Meet This Goal:** \$132,060,000; 2,298
FTE

**FY 2004 Resources Available to Meet This Goal:** \$147,271,000; 2,313
FTE

**FY 2005 Resources Available to Meet This Goal:** \$148,807,000; 2,337
FTE

**FY 2006 Resources Available to Meet This Goal:** \$152,076,000; 2,360
FTE

**FY 2007 Resources Requested to Meet This Goal:** \$148,587,000; 2,335
FTE

*\* Resources include a portion of the dollars and FTE for Goal 5.*

+----------------------+----+----+-----+----+-----+----+----+------+
| **FY 2007 Budget     | R  | Ar | E   | Ar | Rev | T  | N  | Rep  |
| Linkage**            | ec | ch | lec | ch | olv | ru | HP | airs |
|                      | or | iv | tro | iv | ing | st | RC | &    |
| #####                | ds | es | nic | es | F   | Fu |    | Res  |
|                      |    | R  | R   | II | und | nd |    | tora |
|                      | Se | el | eco | Fa |     |    |    | tion |
|                      | rv | at | rds | ci |     |    |    |      |
|                      | ic | ed | Ar  | li |     |    |    |      |
|                      | es | Se | chi | ty |     |    |    |      |
|                      |    | rv | ves |    |     |    |    |      |
|                      |    | ic |     |    |     |    |    |      |
|                      |    | es |     |    |     |    |    |      |
+======================+====+====+=====+====+=====+====+====+======+
| 3.1. By 2007, access |   |   |     |    |    |   |    |      |
| to records and       |    |    |     |    |     |    |    |      |
| services and         |    |    |     |    |     |    |    |      |
| customer             |    |    |     |    |     |    |    |      |
| satisfaction levels  |    |    |     |    |     |    |    |      |
| meet or exceed       |    |    |     |    |     |    |    |      |
| NARA's published     |    |    |     |    |     |    |    |      |
| standards.           |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 3.2. By 2007, 70     |   |    |     |    |    |    |    |      |
| percent of NARA      |    |    |     |    |     |    |    |      |
| services are         |    |    |     |    |     |    |    |      |
| available online.    |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 3.3. By 2008, 80     |   |    |     |    |     |    |    |      |
| percent of NARA      |    |    |     |    |     |    |    |      |
| archival holdings    |    |    |     |    |     |    |    |      |
| are described in an  |    |    |     |    |     |    |    |      |
| online catalog.      |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 3.4. By 2007,        |   |    |     |    |     |    |    |      |
| government-wide      |    |    |     |    |     |    |    |      |
| holdings of          |    |    |     |    |     |    |    |      |
| 25-years-old or      |    |    |     |    |     |    |    |      |
| older records are    |    |    |     |    |     |    |    |      |
| declassified,        |    |    |     |    |     |    |    |      |
| properly exempted,   |    |    |     |    |     |    |    |      |
| appropriately        |    |    |     |    |     |    |    |      |
| referred, or         |    |    |     |    |     |    |    |      |
| appropriately        |    |    |     |    |     |    |    |      |
| delayed under the    |    |    |     |    |     |    |    |      |
| provisions of        |    |    |     |    |     |    |    |      |
| Executive Order      |    |    |     |    |     |    |    |      |
| 12958, as amended,   |    |    |     |    |     |    |    |      |
| through a series of  |    |    |     |    |     |    |    |      |
| ISOO-led interagency |    |    |     |    |     |    |    |      |
| efforts.             |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 3.5. By 2007, NARA   |   |    |     |    |     |    |    |      |
| archival holdings of |    |    |     |    |     |    |    |      |
| 25-years-old or      |    |    |     |    |     |    |    |      |
| older records are    |    |    |     |    |     |    |    |      |
| declassified,        |    |    |     |    |     |    |    |      |
| properly exempted,   |    |    |     |    |     |    |    |      |
| appropriately        |    |    |     |    |     |    |    |      |
| referred, or         |    |    |     |    |     |    |    |      |
| appropriately        |    |    |     |    |     |    |    |      |
| delayed under the    |    |    |     |    |     |    |    |      |
| provisions of        |    |    |     |    |     |    |    |      |
| Executive Order      |    |    |     |    |     |    |    |      |
| 12958, as amended.   |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 3.6. By 2007, 10     |   |    |     |    |     |    |    |      |
| percent of records   |    |    |     |    |     |    |    |      |
| of a two-term        |    |    |     |    |     |    |    |      |
| President or 15      |    |    |     |    |     |    |    |      |
| percent of records   |    |    |     |    |     |    |    |      |
| for a one-term       |    |    |     |    |     |    |    |      |
| President are open   |    |    |     |    |     |    |    |      |
| and available for    |    |    |     |    |     |    |    |      |
| research at the end  |    |    |     |    |     |    |    |      |
| of the 5-year        |    |    |     |    |     |    |    |      |
| post-Presidential    |    |    |     |    |     |    |    |      |
| period specified in  |    |    |     |    |     |    |    |      |
| the Presidential     |    |    |     |    |     |    |    |      |
| Records Act.         |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 3.7. By 2007, 90     |    |   |     |    |     |    |   |      |
| percent of all       |    |    |     |    |     |    |    |      |
| NHPRC-assisted       |    |    |     |    |     |    |    |      |
| projects produce     |    |    |     |    |     |    |    |      |
| results promised in  |    |    |     |    |     |    |    |      |
| grant applications   |    |    |     |    |     |    |    |      |
| approved by the      |    |    |     |    |     |    |    |      |
| Commission.          |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+

**Long Range Performance Target 3.1 By 2007, access to records and
services and customer satisfaction levels meet or exceed NARA's
published standards.**

+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Meet or exceed NARA's published         |
| Performance**          |     standards for access to records and     |
|                        |     services and customer satisfaction      |
|                        |     levels:                                 |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   95 percent of written requests are      |
|                        |     answered within 10 working days;        |
|                        |                                             |
|                        | -   90 percent of Freedom of Information    |
|                        |     Act requests for Federal records are    |
|                        |     answered within 20 working days;        |
|                        |                                             |
|                        | -   95 percent of requests for military     |
|                        |     service separation records at the       |
|                        |     National Personnel Records Center in    |
|                        |     St. Louis are answered within 10        |
|                        |     working days;                           |
|                        |                                             |
|                        | -   95 percent of items requested in our    |
|                        |     research rooms are furnished within 1   |
|                        |     hour of request or scheduled pull time; |
|                        |                                             |
|                        | -   99 percent of customers with            |
|                        |     appointments have records waiting at    |
|                        |     the appointed time;                     |
|                        |                                             |
|                        | -   95 percent of Federal agency reference  |
|                        |     requests in Federal records centers are |
|                        |     ready when promised to the customer;    |
|                        |                                             |
|                        | -   99 percent of records center shipments  |
|                        |     to Federal agencies are the records     |
|                        |     they requested;                         |
|                        |                                             |
|                        | -   85 percent of archival fixed-fee        |
|                        |     reproduction orders through the Siebel  |
|                        |     Order Fulfillment Application (SOFA)    |
|                        |     are completed in 35 working days or     |
|                        |     less;                                   |
|                        |                                             |
|                        | -   95 percent of education programs,       |
|                        |     workshops, and training courses meet    |
|                        |     attendees' expectations.                |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Meet or exceed NARA's published         |
| Performance**          |     standards for access to records and     |
|                        |     services and customer satisfaction      |
|                        |     levels:                                 |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   95 percent of written requests are      |
|                        |     answered within 10 working days;        |
|                        |                                             |
|                        | -   90 percent of Freedom of Information    |
|                        |     Act requests for Federal records are    |
|                        |     answered within 20 working days;        |
|                        |                                             |
|                        | -   95 percent of requests for military     |
|                        |     service separation records at the       |
|                        |     National Personnel Records Center in    |
|                        |     St. Louis are answered within 10        |
|                        |     working days;                           |
|                        |                                             |
|                        | -   95 percent of items requested in our    |
|                        |     research rooms are furnished within 1   |
|                        |     hour of request or scheduled pull time; |
|                        |                                             |
|                        | -   99 percent of customers with            |
|                        |     appointments have records waiting at    |
|                        |     the appointed time;                     |
|                        |                                             |
|                        | -   95 percent of Federal agency reference  |
|                        |     requests in Federal records centers are |
|                        |     ready when promised to the customer;    |
|                        |                                             |
|                        | -   99 percent of records center shipments  |
|                        |     to Federal agencies are the records     |
|                        |     they requested;                         |
|                        |                                             |
|                        | -   95 percent of archival fixed-fee        |
|                        |     reproduction orders through the Siebel  |
|                        |     Order Fulfillment Application (SOFA)    |
|                        |     are completed in 35 working days or     |
|                        |     less;                                   |
|                        |                                             |
|                        | -   95 percent of education programs,       |
|                        |     workshops, and training courses meet    |
|                        |     attendees' expectations.                |
+------------------------+---------------------------------------------+

**Outcome** Our customers are satisfied with NARA's service.

**Significance** Our customers deserve the best service we can deliver.
Through the measurement of performance against customer service
standards, development of customer service teams and customer service
training, customer surveys, and process redesign efforts in areas that
traditionally had high backlogs, we are coordinating our efforts to
ensure that our customer service meets our customers' needs.

**Means and Strategies** Serving our customers is one of our primary
areas of focus, and we are continually making process improvements in
our research rooms, training staff in customer service principles,
employing customer service teams, modernizing and upgrading research
room equipment, adding research room staff, and adjusting hours of
service to make it easier for more people to use our services. We also
added public computer terminals with Internet access in all our research
rooms nationwide.

One of our biggest customer service challenges has been to reduce the
response time for requests for veterans' records. At the National
Personnel Records Center (NPRC) in St. Louis we are nearing the end of a
multi-year business process re-engineering project to bring the average
response time on requests for modern military service records from
several weeks to 10 working days, particularly for military service
separation requests, which make up the bulk of the requests we receive.
The changes required to make improvements included major organization
changes, process changes, and the deployment of the Case Management and
Reporting System, a workflow tool that supports our redesigned
processes. Some of the changes have been dramatic, even disruptive, as
old processes are put aside and new ones are learned; other
modifications---training and other changes that address the underlying
nature of the organization---are so pervasive and far reaching that they
naturally take some time to affect the culture of that organization. We
have seen steady improvements in our response rates. We expect those to
continue as we make further process and system improvements and
transition from a records center to an archival institution.

In response to the appraisal of Official Military Personnel Files
(OMPFs) as permanent records, NPRC established an Archival Programs
Division to manage the records and construct an archival research room
where members of the public can view them. In FY 2005 we opened the new
archival research room in the NPRC and opened its first archival records
to the public. The first batch of records opened included nearly 1.2
million OMPFs of former United States Navy and Marine Corps enlisted
personnel who served in the military between 1885 and 1939. This first
set of opened records also included the files of 150 "persons of
exceptional prominence" who served in the military and who died at least
ten years ago. Among these files were the OMPFs of John F. Kennedy,
Elvis Presley, and Jackie Robinson.

Our research facilities at the National Archives Building in Washington,
D.C., consolidate in one convenient location access to preeminent
genealogy resources in the Washington area. Among the center's amenities
is an expanded microfilm research room with ready access to millions of
microfilmed documents. A Military Service Records Research Room allows
researchers to examine military service records, pension files, and
bounty land warrant records. A nearby Genealogy Consultation Room
provides customers with highly knowledgeable staff and volunteers to
help develop research strategies and use finding aids. We have
implemented an orientation presentation for customers when they use the
facility for the first time.

The National Archives Experience, which was launched with the opening of
the Public Vaults, the McGowan Theater, and O\'Brien Traveling Exhibits
Gallery in FY 2005, continues to grow in scope and impact. In FY 2006 we
will open a new Learning Center that will provide resources to teachers
and parents, allowing them to more effectively use our records to
achieve national standards for history and civics. A major new traveling
exhibit, \"American Originals: Eyewitness,\" will bring to life powerful
and memorable accounts of events in our history, marking our first use
of an audio tour presentation. Also in FY 2006, we expect an important
expansion of the offerings in our Theater, including \"American
Conversations," a successful series of civic discussions with noted
authors and historical thinkers hosted by the Archivist of the United
States.

We also are improving access to records that are difficult to use.
Records of the Bureau of Refugees, Freedmen, and Abandoned Lands
(Freedmen's Bureau) from the Reconstruction era contain a great deal of
information about the African-American family experience across 15
states and the District of Columbia, but the information is difficult to
extract, the records are fragile, and they are only available in one
NARA location. We have undertaken a project to microfilm these records
and distribute the microfilm to our regional archives and microfilm
rental program, and by the end of FY 2006 we expect to have completed
the microfilming effort for all states and the District of Columbia.
With the help of a small grant from Peck Stackpoole Foundation and a
partnership with Howard University's Computer Science Department, we are
conducting a pilot to index and provide online access to Headquarters
Marriage Certificate files, some of the most popular files in this
series for genealogists.

NARA is exploring new partnership opportunities that would digitize many
of our holdings, thereby greatly increasing public access to these
records. These partnerships will help us find cost-effective and
efficient ways to bring high-interest and representative documents to
our users over the Internet. We also strive to provide timely Internet
access to high-interest documents such as 9/11 Commission records and
materials relating to Supreme Court nominees John Roberts and Samuel
Alito.

**Key external factors** Unexpected increases in records holdings or
public interest in groups of records can significantly increase
workloads, response times, and wear and tear on public use equipment.
NARA cannot control the response time for FOIAs that must be referred to
other agencies.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+-----+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | *   | *   | *   |
|                             | *FY | *FY | *FY | *FY | *FY | *FY |
|                             | 200 | 200 | 200 | 200 | 200 | 200 |
|                             | 2** | 3** | 4** | 5** | 6** | 7** |
+=============================+=====+=====+=====+=====+=====+=====+
| *Performance target for     | *   | *   | *   | *   | *   | *   |
| written requests answered   | 85* | 85* | 90* | 95* | 95* | 95* |
| within 10 working days.*    |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Percent of written requests | 93  | 94  | 95  | 96  |     |     |
| answered within 10 working  |     |     |     |     |     |     |
| days.                       |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *   | *   | *   | *   | *   | *   |
| Freedom of Information Act  | 85* | 85* | 85* | 90* | 90* | 90* |
| requests for Federal        |     |     |     |     |     |     |
| records completed within 20 |     |     |     |     |     |     |
| working days.*              |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Percent of Freedom of       | 76  | 61  | 65  | 80  |     |     |
| Information Act requests    |     |     |     |     |     |     |
| for Federal records         |     |     |     |     |     |     |
| completed within 20 working |     |     |     |     |     |     |
| days.                       |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Number of FOIAs processed.  | 8,  | 4,  | 5,  | 8,  |     |     |
|                             | 824 | 830 | 218 | 881 |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Annual cost to process      | \$1 | \$1 | \$1 | \$1 |     |     |
| FOIAs (in millions).        | .54 | .35 | .43 | .74 |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Annual per FOIA cost.       | \$  | \$  | \$  | \$  |     |     |
|                             | 175 | 265 | 272 | 196 |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *   | *   | *   | *   | *   | *   |
| requests for military       | 35* | 45* | 70* | 95* | 95* | 95* |
| service separation records  |     |     |     |     |     |     |
| at the National Personnel   |     |     |     |     |     |     |
| Records Center (NPRC) in    |     |     |     |     |     |     |
| St. Louis answered within   |     |     |     |     |     |     |
| 10 working days.*           |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Percent of requests for     | 40  | 37  | 75  | 88  |     |     |
| military service separation |     |     |     |     |     |     |
| records at the National     |     |     |     |     |     |     |
| Personnel Records Center    |     |     |     |     |     |     |
| (NPRC) in St. Louis         |     |     |     |     |     |     |
| answered within 10 working  |     |     |     |     |     |     |
| days.                       |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Number of military service  | 361 | 390 | 372 | 350 |     |     |
| separation records (DD-214) |     |     |     |     |     |     |
| requests answered (in       |     |     |     |     |     |     |
| thousands)                  |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Average price per request   | --- | \   | \   | \   |     |     |
| for military service        |     | $29 | $30 | $30 |     |     |
| separation records.         |     | .70 | .00 | .00 |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *   | *   | --- | *-  | *-  |     |
| requests for all military   | 30* | 35* |     | --* | --* |     |
| service records at the      |     |     |     |     |     |     |
| National Personnel Records  |     |     |     |     |     |     |
| Center (NPRC) in St. Louis  |     |     |     |     |     |     |
| answered within 10 working  |     |     |     |     |     |     |
| days.*                      |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Percent of requests for all | 28  | 28  | 48  | 52  |     |     |
| military service records at |     |     |     |     |     |     |
| the National Personnel      |     |     |     |     |     |     |
| Records Center (NPRC) in    |     |     |     |     |     |     |
| St. Louis answered within   |     |     |     |     |     |     |
| 10 working days.            |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *   | *   | *   | *   | *   | *   |
| items requested in our      | 95* | 95* | 95* | 95* | 95* | 95* |
| research rooms furnished    |     |     |     |     |     |     |
| within 1 hour of request or |     |     |     |     |     |     |
| scheduled pull time.*       |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Percent of items requested  | 94  | 96  | 98  | 98  |     |     |
| in our research rooms       |     |     |     |     |     |     |
| furnished within 1 hour of  |     |     |     |     |     |     |
| request or scheduled pull   |     |     |     |     |     |     |
| time.                       |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Number of researcher visits | 249 | 205 | 169 | 166 |     |     |
| to our research rooms (in   |     |     |     |     |     |     |
| thousands).                 |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Number of items furnished   | 613 | 607 | 696 | 537 |     |     |
| in our research rooms       |     |     |     |     |     |     |
|                             |     |     |     |     |     |     |
| (in thousands).             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Number of items furnished   | 578 | 584 | 683 | 527 |     |     |
| on time in our research     |     |     |     |     |     |     |
| rooms (in thousands).       |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *   | *   | *   | *   | *   | *   |
| customers with appointments | 99* | 99* | 99* | 99* | 99* | 99* |
| for whom records are        |     |     |     |     |     |     |
| waiting at the appointed    |     |     |     |     |     |     |
| time.*                      |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Percent of customers with   | 9   | 9   | 9   | 9   |     |     |
| appointments for whom       | 9.8 | 9.9 | 9.3 | 9.4 |     |     |
| records are waiting at the  |     |     |     |     |     |     |
| appointed time.             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *   | *   | *   | *   | *   | *   |
| Federal agency reference    | 90* | 90* | 90* | 95* | 95* | 95* |
| requests in Federal records |     |     |     |     |     |     |
| centers that are ready when |     |     |     |     |     |     |
| promised to the customer.*  |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Percent of Federal agency   | 92  | 94  | 96  | 97  |     |     |
| reference requests in       |     |     |     |     |     |     |
| Federal records centers     |     |     |     |     |     |     |
| that are ready when         |     |     |     |     |     |     |
| promised to the customer.   |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *   | *   | *   | *   | *   | *   |
| records center shipments to | 99* | 99* | 99* | 99* | 99* | 99* |
| Federal agencies are the    |     |     |     |     |     |     |
| records they requested.*    |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Percent of records center   | 99  | *   | 99  | 99  |     |     |
| shipments to Federal        | .99 | 99. | .99 | .99 |     |     |
| agencies are the records    |     | 99* |     |     |     |     |
| they requested.             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *   | *   | *   | *   | *   | *   |
| archival fixed-fee          | 50* | 60* | 75* | 80* | 85* | 95* |
| reproduction orders through |     |     |     |     |     |     |
| SOFA are completed in 35    |     |     |     |     |     |     |
| working days or less.*      |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Percent of archival         | 88  | 99  | 9   | 98  |     |     |
| fixed-fee reproduction      |     |     | 9.9 |     |     |     |
| orders through SOFA are     |     |     |     |     |     |     |
| completed in 35 working     |     |     |     |     |     |     |
| days or less.               |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Average per order cost to   | --- | \   | \   | \   |     |     |
| operate fixed-fee ordering. |     | $26 | $29 | $27 |     |     |
|                             |     | .34 | .35 | .31 |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Average order completion    | 20  | 14  | 9   | 12  |     |     |
| time (days)                 |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *   | *   | *   | *   | *   | *   |
| percent of education        | 95* | 95* | 95* | 95* | 95* | 95* |
| programs, workshops, and    |     |     |     |     |     |     |
| training courses meeting    |     |     |     |     |     |     |
| attendees' expectations.*   |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Percent of education        | 96  | 95  | 99  | 99  |     |     |
| programs, workshops, and    |     |     |     |     |     |     |
| training courses meeting    |     |     |     |     |     |     |
| attendees' expectations.    |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Number of program           | 8,  | 7,  | 8,  | 9,  |     |     |
| attendees.                  | 447 | 601 | 125 | 248 |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+

+----------------+-----------------------------------------------------+
| **             |                                                     |
| *Milestones*** |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2002**    | -   1930 census opened to the public on April 1,    |
|                |     2002.                                           |
|                |                                                     |
|                | -   Prototype Case Management and Reporting System  |
|                |     at NPRC tested and deployed.                    |
|                |                                                     |
|                | -   New work assignment profiles at NPRC modified   |
|                |     to refocus core team work.                      |
|                |                                                     |
|                | -   Freedmen's Bureau records from Florida,         |
|                |     Alabama, Arkansas, and Washington, DC (out of   |
|                |     15 states and the District of Columbia)         |
|                |     microfilmed.                                    |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   Case Management and Reporting System            |
|                |     functionality fully implemented at NPRC.        |
|                |                                                     |
|                | -   Freedmen's Bureau records from Georgia,         |
|                |     Kentucky, Maryland, and Delaware (out of 15     |
|                |     states and the District of Columbia)            |
|                |     microfilmed.                                    |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Freedmen's Bureau records from Louisiana,       |
|                |     Mississippi, and Missouri (out of 15 states and |
|                |     the District of Columbia) microfilmed.          |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   Freedmen's Bureau records from North Carolina,  |
|                |     South Carolina, and Texas (out of 15 states and |
|                |     the District of Columbia) microfilmed.          |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   Freedmen's Bureau records from Tennessee and    |
| Estimated**    |     Virginia (out of 15 states and the District of  |
|                |     Columbia) microfilmed.                          |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist. Request price for
military service separation agreements from FY 2005 Records Center
Program Rate Schedule, which is provided annually to agencies in an
attachment to their interagency agreement.

**Definitions** [Written requests:]{.underline} requests for services
that arrive in the form of letters, faxes, e-mails, and telephone calls
that have been transcribed. Excludes Freedom of Information Act
requests, personnel information requests at the National Personnel
Records Center, Federal agency requests for information, fulfillment of
requests for copies of records, requests for museum shop products,
subpoenas, and special access requests; [Federal agency reference
request:]{.underline} a request by a Federal agency to a records center
requesting the retrieval of agency records. Excludes personnel
information requests at the National Personnel Records Center.

**Long Range Performance Target 3.2 By 2007, 70 percent of NARA services
are available online.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Ensure 60 percent of NARA services are  |
| Performance**          |     available online.                       |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Ensure 70 percent of NARA services are  |
| Performance**          |     available online.                       |
+------------------------+---------------------------------------------+

**Outcome** More people, nationwide and worldwide, have easy access to
NARA services.

**Significance** For citizens and the Government to take full advantage
of the resources we have to offer, we must make those services available
as widely as possible. With the advent of the Internet and other
electronic forms of communication, we have the means to offer services
remotely. Visiting or writing one of our facilities is no longer the
only way for people to get ready access to essential evidence. By
broadening the availability of our services, we ensure that citizens
everywhere have access to their National Archives.

**Means and Strategies** Our web site is the most widely available means
of electronic access to our services and information, including
directions on how to contact us and do research at our facilities;
descriptions of our holdings in an online catalog; direct access to
certain archival electronic records; digital copies of selected archival
documents; electronic mailboxes for customer questions, comments, and
complaints; electronic versions of *Federal Register* publications;
online exhibits, and classroom resources for students and teachers.

In accordance with the President's Management Agenda, which aims to
expand electronic government, NARA has aggressively looked for
opportunities to make more of our services, for both Federal agencies
and the public, available electronically. To meet this challenge and the
requirements of the Government Paperwork Elimination Act (GPEA),
however, we must be able to support a wide variety of complex electronic
transactions.

Our web site, *archives.gov*, assists the public in navigating our
services from their homes, to visit virtually the National Archives and
the Charters of Freedom (the Declaration of Independence, Constitution,
and Bill of Rights), and to use our resources available in our
facilities nationwide. The web site also provides information about
public programs and other components of the National Archives
Experience: the new William G. McGowan Theater and the Public Vaults
permanent exhibit. In FY 2005 we redesigned our web site *archives.gov*
to improve its navigation and appeal to the general public, first time
visitors, and high-volume audiences.  The design was based upon customer
feedback received through our American Customer Satisfaction Index
(ACSI)-based web survey and usability testing with customers.  For this
work NARA won the peer award *Best Web Site Design in 2005* from GSA\'s
WebContent.gov.  Also in FY 2005 we launched our redesigned Access to
Archival Databases (AAD) interface, also guided by ACSI web survey data
and usability testing, providing improved access to archived data
online.  Also of great importance was addition of microfilm publication
products to out Order Online system, providing e-commerce purchase of
some reproductions of our holdings---especially those of great interest
to genealogists and family historians.

 

In FY 2006 and FY 2007 our Web Program will focus on enhancing the
educational aspects of our public web site by providing more engaging
ways for our visitors to learn about use of historical documents in
understanding our history, and about the services we provide.  We also
will add, as current resources permit, information translated into
Spanish so that persons of Hispanic heritage and limited English
proficiency may learn how they may request our services.

As part of our redesign we launched a new web site for the Nixon
Presidential Materials Staff. The organization of Nixon information is
now designed to support a visitor's progress through a series of steps
to begin research, find information about materials, and order copies.
The Nixon site invites visitors to learn about Nixon, explore high
quality images of Presidential gifts and, through these images, learn
about the Federal government's diplomatic relationships with other
countries during Nixon's presidency.

We published online the 9/11 Commission's recently released "Staff
Monograph on the Four Flights and Civil Aviation Security" as an adjunct
to the frozen public access version of the Commission's web site, which
is now a Federal record managed by NARA. The timely publication of this
monograph online ensured the widest possible access to this document by
the public. We also held our first successful public web cast, the
Archivist's swearing-in ceremony on March 7. We are using webcasts and
other online tools to engage staff and the public in the process of
developing our next Strategic Plan.

We activated [***webharvest.gov***](http://www.webharvest.gov/), the new
web site for Federal Agency public web sites "harvested" as they existed
prior to January 20, 2005. This harvest is intended to document Federal
agencies' presences on the World Wide Web at the end of the President's
first term. Through this site we provide ongoing public access to these
copied web sites.

We will continue to collect public feedback about our sites through our
American Customer Satisfaction Index (ACSI) online surveys of our web
sites and major application interfaces such as our Archival Research
Catalog (ARC) and Access to Archival Databases (AAD) systems. The
results of these surveys are helping guide the design of our web site,
*archives.gov*, making it more helpful to our customers.

In FY 2005, we reviewed the results of a business process reengineering
study to analyze alternatives, establish requirements, and develop a
concept of operations for merchandising before implementing online
ordering and payment of merchandise. We expanded the functional
capability of *Order Online!* to allow customers to perform online
searches to find microfilm available for purchase, viewing, or renting,
and to order microform products. More than 50 percent of the fixed-fee
orders we receive are online orders. In FY 2006, customers will be able
to submit an online request for copies of bankruptcy cases, civil cases,
criminal cases, and Court of Appeals cases. And, in FY 2007, we will
provide an online means for the public to order reproductions of
naturalization records, including vital records such as birth and death
information, and World War I draft registration cards.

We have contracted with human factors engineers to help us evaluate our
online service offerings.  This expertise will help NARA ensure that its
online solutions effectively meet the needs of our customers. It will
help us create interface and application designs that are intuitive,
easy to use, and minimize user errors.  We will phase in each capability
to ensure that we have adequate technical resources to meet customer
demand. Some Government web sites have been completely overwhelmed by
their own success when more users than expected swamped sites with new
services. To manage this potential problem, we will monitor each new
application closely to evaluate the level of technical resources used,
shift resources as necessary, and develop a baseline for future
activities. All web initiatives undergo extensive testing so that we
have ample opportunity to examine how the initiative is changing
business processes, evaluate the costs and benefits of further
revamping, analyze the performance of the application, ensure users'
privacy is protected, and mitigate the risks associated with fraud,
error, and misuse.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+------+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | **FY | *   | *   |
|                             | *FY | *FY | *FY | 20   | *FY | *FY |
|                             | 200 | 200 | 200 | 05** | 200 | 200 |
|                             | 2** | 3** | 4** |      | 6** | 7** |
+=============================+=====+=====+=====+======+=====+=====+
| Online visits to NARA's web | 19, | 30, | 30, | 21   |     |     |
| site (in thousands).        | 538 | 943 | 428 | ,377 |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Cost to provide NARA        | --- | \$0 | \$0 | \$   |     |     |
| services online per         |     | .16 | .13 | 0.17 |     |     |
| visitor.                    |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| *Performance target for     | *   | *   | *   | *50* | *   | *   |
| percent of NARA services    | 20* | 30* | 40* |      | 60* | 70* |
| available online.*          |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of NARA services    | 25  | 30  | 40  | 49   |     |     |
| available online.           |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of NARA services     | 29  | 36  | 48  | 59   |     |     |
| online                      |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
|                             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+

##### Milestones

+------------------+---------------------------------------------------+
| **FY 2002**      | -   Measurement methodology finalized.            |
|                  |                                                   |
|                  | -   Web-based request form to allow electronic    |
|                  |     requests of copies of records made available. |
+------------------+---------------------------------------------------+
|                  |                                                   |
+------------------+---------------------------------------------------+
| ## FY 2003       | -   Veterans and next-of-kin of deceased veterans |
|                  |     provided with the capability of online        |
|                  |     ordering of copies of the veterans' military  |
|                  |     service records.                              |
|                  |                                                   |
|                  | -   Customers surveyed about their satisfaction   |
|                  |     with our online services.                     |
+------------------+---------------------------------------------------+
|                  |                                                   |
+------------------+---------------------------------------------------+
| **FY 2004**      | -   Online registration management system         |
|                  |     piloted.                                      |
|                  |                                                   |
|                  | -   *Order Online!* implemented.                  |
|                  |                                                   |
|                  | -   Online ordering and payment of merchandise    |
|                  |     study conducted.                              |
+------------------+---------------------------------------------------+
|                  |                                                   |
+------------------+---------------------------------------------------+
| **FY 2005**      | -   Online searching to find microfilm available  |
|                  |     for purchase, viewing, or renting             |
|                  |     implemented.                                  |
|                  |                                                   |
|                  | -   Online ordering of microform products         |
|                  |     implemented.                                  |
|                  |                                                   |
|                  | -   Siebel Order Fulfillment Application (SOFA),  |
|                  |     replacing the OFAS Workflow System,           |
|                  |     implemented.                                  |
|                  |                                                   |
|                  | -   Capability to submit grant applications       |
|                  |     online implemented.                           |
+------------------+---------------------------------------------------+
| []{.mark}        |                                                   |
+------------------+---------------------------------------------------+
| **FY 2006        | -   Online ordering of copies of bankruptcy       |
| Estimated**      |     cases, civil cases, criminal cases, and Court |
|                  |     of Appeals cases implemented.                 |
+------------------+---------------------------------------------------+
| []{.mark}        | []{.mark}                                         |
+------------------+---------------------------------------------------+
| **FY 2007        | -   Online ordering of copies of naturalization   |
| Projected**      |     records implemented.                          |
|                  |                                                   |
|                  | -   Online ordering of World War I draft          |
|                  |     registration cards implemented.               |
+------------------+---------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Definitions** [Online visits:]{.underline} One person using our web
site is counted as one "visit." It is a count of the number of visitors
to our web site, and is similar to counting the number of people who
walk through our front door. In contrast, it does not count "hits,"
which refers to the number of files used to show the user a web page. A
visit in which a user accessed a web page comprising 35 files would
count as 1 visit and 35 hits. Counting visits is a more accurate way of
showing how much use our web site is getting than counting hits.

**Long Range Performance Target 3.3 By 2008, 80 percent of NARA archival
holdings are described in an online catalog.**

+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Describe 50 percent of NARA traditional |
| Performance**          |     holdings in the Archival Research       |
|                        |     Catalog.                                |
|                        |                                             |
|                        | -   Describe 50 percent of NARA artifact    |
|                        |     holdings in the Archival Research       |
|                        |     Catalog.                                |
|                        |                                             |
|                        | -   Describe 20 percent of NARA electronic  |
|                        |     holdings in the Archival Research       |
|                        |     Catalog.                                |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Describe 60 percent of NARA traditional |
| Performance**          |     holdings in the Archival Research       |
|                        |     Catalog.                                |
|                        |                                             |
|                        | -   Describe 60 percent of NARA artifact    |
|                        |     holdings in the Archival Research       |
|                        |     Catalog.                                |
|                        |                                             |
|                        | -   Describe 60 percent of NARA electronic  |
|                        |     holdings in the Archival Research       |
|                        |     Catalog.                                |
+------------------------+---------------------------------------------+

**Outcome** Researchers find the descriptive information they need about
NARA archival holdings in one convenient location.

**Significance** In a democracy, the records of its archives belong to
its citizens. NARA is committed to ensuring that citizens anywhere,
anytime can gain access to information about and from the records of our
Government. A key strategy to fulfilling that commitment is the
development and deployment of the Archival Research Catalog (ARC).

**Means and Strategies** When fully populated, ARC will be a
comprehensive, self-service, online \"card catalog\" of descriptions of
our nationwide holdings. Previously, to locate records you wanted to see
or copy, you had to search through various published and unpublished
catalogs, indexes, and lists, many of which were out of date, out of
print, or available in one location only. ARC will ensure that anyone,
anywhere with an Internet connection can browse descriptions of all of
our holdings, including electronic records, in our Washington, DC, area
archives, regional archives, and Presidential libraries. ARC also
contains links to more than 124,000 digital images of some of our most
popular and interesting holdings. The available online historical
documents include many of the holdings highlighted in NARA\'s permanent
Public Vaults exhibit.

In developing ARC, we built two systems-a read-only web version of the
system for use by staff and the public, and a data entry system in which
archivists enter and edit records descriptions. In FY 2002 we launched
the read-only catalog, and during FY 2003 and FY 2004 we rolled out the
ARC data entry system to nearly all of our archival units nationwide.
Today, ARC contains more than 600,000 descriptions. But with 65 years
worth of existing descriptive information to place into ARC, we have a
multi-year challenge ahead.

We are undertaking a major effort to put the data from existing finding
aids into ARC. This project will include folder and item lists, and a
wide variety of indexes. We expect it to add hundreds of thousands of
detailed descriptions to ARC, and to provide a valuable tool for
researchers. We are also working to redesign the ARC web interface, the
public face of ARC. The redesign will provide an improved
easier-to-navigate user interface based on customer feedback.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+------+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | **FY | *   | *   |
|                             | *FY | *FY | *FY | 20   | *FY | *FY |
|                             | 200 | 200 | 200 | 05** | 200 | 200 |
|                             | 2** | 3** | 4** |      | 6** | 7** |
+=============================+=====+=====+=====+======+=====+=====+
| *Performance target for     | *   | *   | *   | *40* | *   | *   |
| traditional holdings in an  | 20* | 25* | 30* |      | 50* | 60* |
| online catalog*             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of traditional      | 19  | 20  | 33  | 42   |     |     |
| holdings in an online       |     |     |     |      |     |     |
| catalog                     |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of traditional       | 550 | 602 | 1,  | 1    |     |     |
| holdings described in an    |     |     | 033 | ,344 |     |     |
| online catalog (thousands   |     |     |     |      |     |     |
| of cubic feet)              |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of traditional       | 2,  | 3,  | 3,  | 3    |     |     |
| holdings in NARA (thousands | 890 | 025 | 157 | ,167 |     |     |
| of cubic feet)              |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| *Performance target for     | *   | *   | *   | *40* | *   | *   |
| artifact holdings in an     | 20* | 25* | 30* |      | 50* | 60* |
| online catalog*             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of artifact         | 19  | 17  | 40  | 43   |     |     |
| holdings in an online       |     |     |     |      |     |     |
| catalog                     |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of artifact holdings | 90  | 90  | 215 | 233  |     |     |
| described in an online      |     |     |     |      |     |     |
| catalog (thousands of       |     |     |     |      |     |     |
| items).                     |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of artifact holdings | 470 | 528 | 540 | 544  |     |     |
| in NARA (thousands of       |     |     |     |      |     |     |
| items)                      |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| *Performance target for     | *0* | *0* | *5* | *10* | *   | *   |
| electronic holdings in an   |     |     |     |      | 20* | 60* |
| online catalog*             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of electronic       | 0   | 0   | 10  | 31   |     |     |
| holdings in an online       |     |     |     |      |     |     |
| catalog                     |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of electronic        | 1   | 1   | 536 | 2    |     |     |
| holdings described in an    |     |     |     | ,539 |     |     |
| online catalog (millions of |     |     |     |      |     |     |
| logical data records)       |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of electronic        | 3,  | 4,  | 5,  | 8    |     |     |
| holdings in NARA (millions  | 714 | 743 | 629 | ,108 |     |     |
| of logical data records)    |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of ARC users (in     | 713 | 1,  | --- | ---  |     |     |
| thousands of user hits\*)   |     | 884 |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of ARC users (in     | --- | --- | 158 | 286  |     |     |
| thousands of visits\*)      |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
|                             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+

Milestones

+----------------+-----------------------------------------------------+
| ## FY 2002     | -   Migration of NAIL descriptions to ARC           |
|                |     completed.                                      |
|                |                                                     |
|                | -   Launch of ARC web system to the public          |
|                |     completed.                                      |
|                |                                                     |
|                | -   Development of ARC data entry system completed. |
+----------------+-----------------------------------------------------+
| **FY 2003**    |                                                     |
+----------------+-----------------------------------------------------+
|                | -   Testing and launch of ARC data entry system     |
|                |     completed.                                      |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   ARC rollout to 97 percent of NARA archival      |
|                |     units nationwide complete.                      |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   ARC rollout to all archival units nationwide    |
|                |     100 percent complete.                           |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   Tools to convert existing finding aids into ARC |
| Estimated**    |     launched.                                       |
|                |                                                     |
|                | -   Redesigned ARC web system launched.             |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Definitions** [NAIL:]{.underline} NARA Archival Information Locator,
prototype for ARC; [ARC:]{.underline} Archival Research Catalog,
NARA-wide online catalog. \*[User Hits]{.underline}: the number of files
used to show the user a web page. This is not the preferred method for
measuring web usage. Counting visits is more accurate, and is used for
ARC in 2004. [Online visits:]{.underline} One person using our web site
is counted as one "visit." It is a count of the number of visitors to
our web site, and is similar to counting the number of people who walk
through our front door. In contrast, it does not count "hits," which
refers to the number of files used to show the user a web page. A visit
in which a user accessed a web page comprising 35 files would count as 1
visit and 35 hits. Counting visits is a more accurate way of showing how
much use our web site is getting than counting hits. [Traditional
holdings:]{.underline} books, papers, maps, photographs, motion
pictures, sound and video recordings and other documentary material that
is not stored on electronic media. [Artifact holdings:]{.underline}
objects whose archival value lies in the things themselves rather than
in any information recorded upon them. [Electronic
holdings:]{.underline} records on electronic storage media.

**Long Range Performance Target 3.4 By 2007, government-wide holdings of
25-years-old or older records are declassified, properly exempted, or
appropriately referred under the provisions of Executive Order 12958, as
amended, through a series of ISOO-led interagency efforts.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Ensure that 95 percent of the FY 2004   |
| Performance**          |     baseline of government-wide holdings of |
|                        |     classified records 25-years-old or      |
|                        |     older are declassified, exempted,       |
|                        |     referred, or appropriately delayed.     |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Ensure that the FY 2004 baseline of     |
| Performance**          |     government-wide holdings of classified  |
|                        |     records 25-years-old or older are       |
|                        |     declassified, exempted, referred, or    |
|                        |     appropriately delayed.                  |
+------------------------+---------------------------------------------+

**Outcome** More records are declassified and available for public use.

**Significance** The Information Security Oversight Office (ISOO), which
is administered by NARA, oversees the Government-wide security
classification program and reports annually to the President on its
status. ISOO collects data about agencies' programs as a means of
assessing those programs. Credible data are essential to making these
assessments. Further, an important component of the security
classification program is declassification, in particular the automatic
declassification program.

**Means and Strategies** On March 25, 2003, the President issued
Executive Order 13292 amending Executive Order 12958. Among the many
changes is the extension of the automatic declassification deadline from
April 17, 2003, to December 31, 2006. This is the second extension of
the original automatic declassification deadline, April 17, 2000. To
meet the new deadline set by the President in his amendment, it will be
important to determine what records in agencies' holdings will be
subject to section 3.3 of the Order. ISOO has been working with agencies
to identify impediments to meeting this deadline. These impediments are
far reaching, covering a range of areas including policy issues, agency
organizational structures, resources, lack of training, and the
development of agency guidance to assist agencies identifying equities.
ISOO is working closely with agencies to develop appropriate solutions
to these impediments.

**Key external factors** Security concerns related to the war on
terrorism may divert resources from declassification efforts or lead to
the withholding of additional records. Agencies' cooperation is
essential to identifying the records subject to automatic
declassification, impediments to meeting the new deadline, and solutions
to these impediments.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+------+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | **FY | *   | *   |
|                             | *FY | *FY | *FY | 2005 | *FY | *FY |
|                             | 200 | 200 | 200 | \*** | 200 | 200 |
|                             | 2** | 3** | 4** |      | 6** | 7** |
+=============================+=====+=====+=====+======+=====+=====+
| Number of pages             | 4   | 4   | 2   | ---  | --- |     |
| declassified                | 4.4 | 3.1 | 8.4 |      |     |     |
| government-wide (in         |     |     |     |      |     |     |
| millions of pages)          |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Per page cost of            | \$2 | \$1 | \$1 | ---  | --- |     |
| Government-wide             | .55 | .25 | .70 |      |     |     |
| declassification            |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Total cost of               | \$  | \$5 | \$4 | ---  | --- |     |
| declassification            | 112 | 3.8 | 8.3 |      |     |     |
| Government-wide (in         | .96 |     |     |      |     |     |
| millions of dollars)        |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| *\*FY 2005 data is          |     |     |     |      |     |     |
| collected from Federal      |     |     |     |      |     |     |
| agencies and will be        |     |     |     |      |     |     |
| reported to the President   |     |     |     |      |     |     |
| in 2006.*                   |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+

Milestones

+----------------+-----------------------------------------------------+
| ## FY 2002     | -   All agencies handling classified information    |
|                |     surveyed with a questionnaire about the data    |
|                |     collection form, SF 311, "Agency Security       |
|                |     Classification Management Program Data."        |
|                |                                                     |
|                | -   Online contractor e-survey to assess the        |
|                |     current effectiveness of the National           |
|                |     Industrial Security Program conducted, with 393 |
|                |     contractors participating.                      |
|                |                                                     |
|                | -   5 Executive Branch agencies program reviews     |
|                |     completed.                                      |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   Interviews with agencies that make              |
|                |     classification decisions in automated systems,  |
|                |     including e-mail systems, completed.            |
|                |                                                     |
|                | -   Third review of the National Industrial         |
|                |     Security Program completed.                     |
|                |                                                     |
|                | -   15 Executive Branch agencies program reviews    |
|                |     completed.                                      |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Universe of records subject to section 3.3 of   |
|                |     the Order identified through agencies'          |
|                |     declassification plans.                         |
|                |                                                     |
|                | -   Impediments and solutions to meeting the        |
|                |     December 31, 2006 deadline identified.          |
|                |                                                     |
|                | -   Guidance about how to collect data on the       |
|                |     number of classification decisions made in      |
|                |     automated systems, including e-mail, developed  |
|                |     and distributed to Executive branch agencies.   |
|                |                                                     |
|                | -   75 agencies tasked to develop a                 |
|                |     declassification plan. Of these, 28 agencies    |
|                |     did not need plans because they had no records  |
|                |     subject to automatic declassification. Of       |
|                |     remaining 46 agencies required to develop       |
|                |     plans, 30 plans were acceptable and 16 needed   |
|                |     additional work to be acceptable.               |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   Cost-effectiveness study and plan for           |
|                |     automating the data for SF 311, including a     |
|                |     requirement for electronic reporting,           |
|                |     developed.                                      |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   95 percent of the FY 2004 baseline of           |
| Estimated**    |     government-wide holdings of classified records  |
|                |     25-years-old or older declassified, properly    |
|                |     exempted, appropriately referred, or are        |
|                |     appropriately delayed.                          |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2007      | -   100 percent of the FY 2004 baseline of          |
| Projected**    |     government-wide holdings of classified records  |
|                |     25-years-old or older are declassified,         |
|                |     properly exempted, appropriately referred, or   |
|                |     are appropriately delayed.                      |
+----------------+-----------------------------------------------------+

**Data source** Quarterly performance reports to the Archivist.
Information Security Oversight Office, 2004 Report to the President,
March 31, 2005
(http://www.archives.gov/isoo/reports/2004_annual_report.html) and 2004
Report on Cost Estimates for Security Classification Activities, June
2005 (*http://www.archives.gov/isoo/reports/2004-cost-report.html*).

**Definitions** [Classified document review]{.underline}: a review by
ISOO of an executive branch agency to identify inconsistencies in the
application of classification and marking requirements of Executive
Order 12958. The results of the review along with any appropriate
recommendations for improvement are reported to the agency senior
official for the program or the agency head. [Program
review]{.underline}: an evaluation of selected aspects of an executive
branch agency's security classification program to determine whether an
agency has met the requirements of Executive Order 12958. The review may
include security education and training, self-inspections,
declassification, safeguarding, and classification activity. The results
of a review, along with any appropriate recommendations for improvement
are reported to the agency senior official or agency head.

**Long Range Performance Target 3.5 By 2007, NARA archival holdings of
25-years-old or older records are declassified, properly exempted, or
appropriately referred under the provisions of Executive Order 12958, as
amended.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Ensure that 95 percent of the FY 2004   |
| Performance**          |     baseline of NARA archival holdings of   |
|                        |     classified records 25-years-old or      |
|                        |     older are declassified, properly        |
|                        |     exempted, appropriately referred, or    |
|                        |     appropriately delayed.                  |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Scan 500,000 pages of Presidential      |
|                        |     archival materials eligible for         |
|                        |     declassification review as part of the  |
|                        |     Remote Archives Capture project.        |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Ensure that 100 percent of the FY 2004  |
| Performance**          |     baseline of NARA archival holdings of   |
|                        |     classified records 25-years-old or      |
|                        |     older are declassified, properly        |
|                        |     exempted, appropriately referred, or    |
|                        |     appropriately delayed.                  |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Scan 500,000 pages of Presidential      |
|                        |     archival materials eligible for         |
|                        |     declassification review as part of the  |
|                        |     Remote Archives Capture project.        |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Index 1 million documents in the        |
|                        |     Interagency Referral Center.            |
+------------------------+---------------------------------------------+

**Outcome** More archival records are declassified and made available
for public use.

**Significance** Executive Order 12958, which was amended in FY 2003,
requires the declassification of material 25 years old unless
specifically exempt. The Government protects millions of classified
documents at great expense, including more than 390 million pages in our
Washington, DC, area facilities and 38 million pages in Presidential
libraries. The majority of these documents more than 25 years old no
longer requires classified protection and can and should be accessible
to citizens.

**Means and Strategies** NARA staff continue to focus on the review of
eligible records series that are not already being reviewed by the
originating agencies. These agencies are ones that receive but do not
generate much classified information. We must review these records to
identify the equities of other agencies that may still have concerns
about information in the records. To handle the reviews required by
Executive Order 12958, and the extra work required by the Kyl and Lott
Amendments, we hired experienced contract personnel to survey, review,
and prepare records for release. These contractors worked primarily on
Presidential materials from the Eisenhower through Carter
administrations.

We use the Archives Declassification Review and Redaction System
(ADRRES) to track our performance against the goal of having all records
over 25 years old appropriately declassified, exempted or referred under
the provisions of Executive Order 12958 as amended. ISOO uses ADRRES to
support the Interagency Security Classification Appeals Panel (ISCAP) in
its mandated functions of deciding on appeals concerning mandatory
declassification reviews, appeals concerning classification challenges,
and approval of agency declassification guides. We will also use ADRRES
and the Unclassified Redaction and Tracking System (URTS) to make
electronic records such as the 9/11 Commission records and State
Department cables available to agency personnel for their review.

Under Executive Order 12958 as amended, agencies have a deadline of
December 31, 2009, to review and resolve their equities in security
classified documents over 25 years old that have been referred to them
by other agencies. We estimate that there are approximately 3 million
documents in accessioned federal records that must be acted on by the
agencies prior to the 2009 deadline. Many of these documents must be
reviewed by two or more agencies. NARA will index these documents in the
ADRRES database and will make these documents available to the agencies
in a systematic fashion to enable them to accomplish their missions,
protect permanently valuable federal records, and prevent unauthorized
releases of still sensitive information.

In cooperation with other agencies, NARA has established an interagency
referral center to provide a systematic approach to the referral
process. By handling referrals in this manner, NARA retains physical and
intellectual control of the records. It gives access to agency
reviewers, while allowing NARA to prioritize the order in which
referrals are processed so as to deal with records of high research
interest in a timely manner. It establishes a standard method for
recording agency decisions, ensuring that when NARA staff process the
records for release or exemption, the agency determination will be
clearly understood and NARA will avoid inadvertent releases of still
sensitive information.

For classified materials in the Presidential library system for which we
have no delegated declassification authority, we have established a
partnership with the Central Intelligence Agency (CIA) to prepare and
scan classified materials for distribution to agencies with equities in
the documents. CIA is funding all of the technological development,
hardware, and software for the project.

Meeting the targets of Executive Order 12938 will be a significant
challenge at the Reagan Library, which holds the next Presidential
collection to which the executive order declassification review
provisions must be applied. With about 8 million pages of largely
unprocessed textual classified holdings, this represents more classified
pages than all of the previous libraries combined. Once the huge
declassification backlog is cleared there, we will begin to address the
backlog at the George H.W. Bush Library.

**Key external factors** Security concerns related to the war on
terrorism may divert resources from declassification efforts or lead to
the withholding of additional records.

The Kyl and Lott Amendments require the re-review, page-by-page, of all
declassified records except those determined to be highly unlikely to
contain Restricted Data and Formerly Restricted Data. We continue to
devote resources to assist the Department of Energy (DOE) in surveying
and auditing records to ensure that no Restricted Data and Formerly
Restricted Data are inadvertently released. Our work in this increased
in FY 2003 as the U.S. Air Force began a project similar to DOE's that
will result in another layer of review before the records can be made
available.

Special declassification projects also reduce the amount of
declassification that can be accomplished with existing resources.
Instead of examining entire records series for declassification, many of
our declassification staff are required to examine individual withdrawn
classified documents to determine their relevance and coordinate their
declassification with the appropriate agencies.

The CIA must continue to provide technical support to enable the review
of documents by other agencies. Agencies must conduct reviews of their
equities in the scanned documents before the libraries can process the
records for release.

New employees hired for the declassification program cannot start work
with classified records for many months until their security clearances
are approved.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+-----+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | *   | *   | *   |
|                             | *FY | *FY | *FY | *FY | *FY | *FY |
|                             | 200 | 200 | 200 | 200 | 200 | 200 |
|                             | 2** | 3** | 4** | 5** | 6** | 7** |
+=============================+=====+=====+=====+=====+=====+=====+
| Backlog of Federal records  | 20, | 18, | 25, | 25, |     |     |
| at start of year            | 980 | 980 | 581 | 020 |     |     |
|                             |     |     |     |     |     |     |
| (in thousands).             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *   | *   | *-  | *   | *   | *1  |
| NARA archival holdings of   | 85* | 90* | --* | 50* | 95* | 00* |
| 25-years-old or older       |     |     |     |     |     |     |
| Federal records are         |     |     |     |     |     |     |
| declassified, properly      |     |     |     |     |     |     |
| exempted, or appropriately  |     |     |     |     |     |     |
| referred under the          |     |     |     |     |     |     |
| provisions of Executive     |     |     |     |     |     |     |
| Order 12958, as amended.*   |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Annual percentage of        | 12  | 7   | 2   | 2   |     |     |
| Federal records NARA        |     |     |     |     |     |     |
| reviewed that are more than |     |     |     |     |     |     |
| 25 years old for which NARA |     |     |     |     |     |     |
| has declassification        |     |     |     |     |     |     |
| authority.                  |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Backlog of Presidential     | 1,  | 960 | 806 | 668 |     |     |
| materials at start of year  | 240 |     |     |     |     |     |
|                             |     |     |     |     |     |     |
| (in thousands).             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *   | *   | *-  | *   | *   | *1  |
| NARA archival holdings of   | 85* | 90* | --* | 50* | 95* | 00* |
| 25-years-old or older       |     |     |     |     |     |     |
| Presidential records are    |     |     |     |     |     |     |
| declassified, properly      |     |     |     |     |     |     |
| exempted, or appropriately  |     |     |     |     |     |     |
| referred under the          |     |     |     |     |     |     |
| provisions of Executive     |     |     |     |     |     |     |
| Order 12958, as amended.*   |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Annual percentage of        | 23  | 16  | 17  | 67  |     |     |
| Presidential records NARA   |     |     |     |     |     |     |
| reviewed that are more than |     |     |     |     |     |     |
| 25 years old for which NARA |     |     |     |     |     |     |
| has declassification        |     |     |     |     |     |     |
| authority.                  |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Annual number of Federal    | 2,  | 1,  | 547 | 605 |     |     |
| pages reviewed              | 490 | 257 |     |     |     |     |
|                             |     |     |     |     |     |     |
| (in thousands).             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Annual number of Federal    | 402 | 340 | 116 | 35  |     |     |
| pages declassified          |     |     |     |     |     |     |
|                             |     |     |     |     |     |     |
| (in thousands).             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Annual number of Federal    | 2,  | 1,  | 994 | 527 |     |     |
| pages released              | 184 | 092 |     |     |     |     |
|                             |     |     |     |     |     |     |
| (in thousands).             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Annual number of            | 280 | 154 | 138 | 449 |     |     |
| Presidential pages reviewed |     |     |     |     |     |     |
|                             |     |     |     |     |     |     |
| (in thousands).             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Annual number of            | 119 | 71  | 94  | 94  |     |     |
| Presidential pages          |     |     |     |     |     |     |
| declassified                |     |     |     |     |     |     |
|                             |     |     |     |     |     |     |
| (in thousands).             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Annual number of            | 182 | 71  | 94  | 78  |     |     |
| Presidential pages released |     |     |     |     |     |     |
|                             |     |     |     |     |     |     |
| (in thousands).             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *3  | *6  | *3  | *3  | *5  | *5  |
| annual number of            | 00* | 00* | 00* | 00* | 00* | 00* |
| Presidential pages scanned  |     |     |     |     |     |     |
| (in thousands).*            |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Annual number of            | 332 | 470 | 500 | 563 |     |     |
| Presidential pages scanned  |     |     |     |     |     |     |
|                             |     |     |     |     |     |     |
| (in thousands).             |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Cost per page declassified  |     | \   | \   | TBD |     |     |
| (Federal and                |     | $23 | $24 |     |     |     |
| Presidential).\*            |     | .44 | .29 |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| \**Declassification costs   |     |     |     |     |     |     |
| are derived from annual     |     |     |     |     |     |     |
| reports submitted to ISOO.  |     |     |     |     |     |     |
| We receive this report      |     |     |     |     |     |     |
| approximately nine months   |     |     |     |     |     |     |
| after the end of the fiscal |     |     |     |     |     |     |
| year.*                      |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+

Milestones

+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Survey of those record groups that are not      |
|                |     being reviewed by the originating agency        |
|                |     conducted to determine which agencies have      |
|                |     equities in the records and appropriate         |
|                |     referrals to those agencies made.               |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| ## FY 2005     | -   50 percent of the FY 2004 baseline of NARA      |
|                |     archival holdings of classified records         |
|                |     25-years-old or older are declassified,         |
|                |     properly exempted, appropriately referred, or   |
|                |     appropriately delayed.                          |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   95 percent of the FY 2004 baseline of NARA      |
| Estimated**    |     archival holdings of classified records         |
|                |     25-years-old or older are declassified,         |
|                |     properly exempted, appropriately referred, or   |
|                |     appropriately delayed.                          |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2007      | -   100 percent of the FY 2004 baseline of NARA     |
| Projected**    |     archival holdings of classified records         |
|                |     25-years-old or older are declassified,         |
|                |     properly exempted, appropriately referred, or   |
|                |     appropriately delayed.                          |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Definitions** [Equity-holding agency]{.underline}: the agency that may
have classified information in a document, whether or not it created the
document. Without declassification guidelines, only the equity-holding
agency can declassify information in the document.

**Long Range Performance Target 3.6 By 2007, 10 percent of records of a
two-term President or 15 percent of records of a one-term President are
open and available for research at the end of the 5-year
post-Presidential period specified in the Presidential Records Act.**

+------------------------+---------------------------------------------+
| ###### FY 06           | -   Process an additional one percent of    |
|  Projected Performance |     Clinton Presidential and Vice           |
|                        |     Presidential records.                   |
|                        |                                             |
|                        | -   Open processed Clinton Presidential and |
|                        |     Vice Presidential records on January    |
|                        |     20, 2006.                               |
+------------------------+---------------------------------------------+
| ###### FY 07           | -   10 percent of Clinton Presidential and  |
|  Projected Performance |     Vice Presidential records are open and  |
|                        |     available for research.                 |
+------------------------+---------------------------------------------+

**Outcome** More Presidential records are available sooner for public
use.

**Significance** The Presidential Records Act (PRA) requires
Presidential records to be available for the Freedom of Information Act
(FOIA) requests five years after the President leaves office. Five years
after the last two Presidents left office, well under 10 percent of
their records had been opened, largely because of the absence, on the
Presidents\' departures, of NARA staff trained to accomplish the
exacting reviews required under the PRA and FOIA. We must ensure that
Presidential records are available in accordance with the Act in a more
timely fashion.

**Means and Strategies** The increasing volume and complexity of
Presidential records presents a significant challenge to NARA in the
upcoming years. At the end of the Clinton Administration, NARA took
legal custody of 77 million pages of Clinton classified and unclassified
textual records, tens of thousands of artifacts, and more than 60
electronic systems. One of these systems alone, the Automated Records
Management System (ARMS), contains 20 million e-mail records, with an
estimated volume of 48 million pages. The volume of textual materials,
artifacts, and electronic records increases with each Presidential
administration. In addition, the rapid proliferation of electronic
Presidential records vastly increases the complexity of demands on NARA
staff. Experience in reviewing Clinton Administration e-mail records for
special access requests has provided us with a basic understanding of
these complexities. These include the greater prevalence of privacy
issues, unmarked or mismarked national security information, difficulty
in conducting searches for responsive materials, and frequent
intermixing of personal material with record information.

To ensure the availability of Clinton Administration records and
artifacts for informational, historical, evidentiary and administrative
purposes, staff trained in the requirements of the PRA and FOIA process
these records and artifacts in accordance with the requirements
described above. Staff also prepare inventories for Presidential and
Vice Presidential records to provide basic intellectual control and
assist in finding and responding to records requested in special access
requests in the post-Presidential period. The inventories also assist
the staff in processing the records and in responding to FOIA requests
five years after the end of the administration.

When Clinton Presidential records become subject to FOIA requests in
January 2006 the Clinton Library will be obligated to devote staff
resources to managing the referral of classified materials to equity
holding agencies in response to both FOIA and mandatory review requests.
With many issues surrounding the processing of Presidential electronic
records still unresolved, it is likely that considerable staff resources
will be devoted to the search and review of electronic records. Equity
referral and the processing of electronic records are two activities
that have significant impact on the public availability of Clinton
Presidential records, but these are two activities that will draw some
of the Clinton Library's staff resources away from the review of
traditional records.

In FY 2007 we will request funds to hire and train staff in the
logistical and legal requirements for processing and opening
Presidential records, especially those records in electronic form. These
staff will also be trained to respond to FOIA requests and special
access requests from the incumbent President, the Congress, and the
Courts, becoming the trained core of staff that will manage the physical
and legal transfer of the Bush Presidential records from the Bush
administration to NARA custody in 2009. These staff will contribute
significantly to the planning for the future George W. Bush Library.

**Key external factors** The Clinton Library has been responding to
numerous special access requests from all three branches of government.
These requests require comprehensive searches and production of
documents for ongoing commissions, legal cases, and investigations. This
continues to have a significant impact on the amount of systematic
processing the Project will be able to accomplish before the records are
available for FOIA review in January 2006. Preparations for the opening
of the new library also affected our ability to proceed with systematic
processing.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+-----+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | *   | *   | *   |
|                             | *FY | *FY | *FY | *FY | *FY | *FY |
|                             | 200 | 200 | 200 | 200 | 200 | 200 |
|                             | 2** | 3** | 4** | 5** | 6** | 7** |
+=============================+=====+=====+=====+=====+=====+=====+
| *Performance target for     | *3* | *3* | *5* | *5* | *6* | *   |
| cumulative percent of       |     |     |     |     |     | 10* |
| Clinton Presidential and    |     |     |     |     |     |     |
| Vice Presidential           |     |     |     |     |     |     |
| traditional records         |     |     |     |     |     |     |
| processed for opening       |     |     |     |     |     |     |
| January 20, 2006.*          |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Cumulative percent of       | 1   | 1   | 2   | 3   |     |     |
| Clinton Presidential and    |     |     |     |     |     |     |
| Vice Presidential           |     |     |     |     |     |     |
| traditional records         |     |     |     |     |     |     |
| processed for opening       |     |     |     |     |     |     |
| January 20, 2006.           |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Cumulative cubic feet of    | 28, | 37, | 39, | 34, |     |     |
| Clinton Presidential and    | 925 | 686 | 049 | 818 |     |     |
| Vice Presidential           |     |     |     |     |     |     |
| traditional records.        |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| Cumulative cubic feet of    | 291 | 291 | 752 | 944 |     |     |
| Clinton Presidential and    |     |     |     |     |     |     |
| Vice Presidential           |     |     |     |     |     |     |
| traditional records         |     |     |     |     |     |     |
| processed for opening.      |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *0* | *0* | *0* | *0* | *0* | *0* |
| cumulative percent of       |     |     |     |     |     |     |
| Clinton Presidential and    |     |     |     |     |     |     |
| Vice Presidential           |     |     |     |     |     |     |
| electronic records          |     |     |     |     |     |     |
| processed for opening       |     |     |     |     |     |     |
| January 20, 2006.*          |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+
| *Performance target for     | *0* | *0* | *0* | *0* | *0* | *0* |
| cumulative percent of       |     |     |     |     |     |     |
| Clinton Presidential and    |     |     |     |     |     |     |
| Vice Presidential artifacts |     |     |     |     |     |     |
| processed for opening       |     |     |     |     |     |     |
| January 20, 2006.*          |     |     |     |     |     |     |
+-----------------------------+-----+-----+-----+-----+-----+-----+

Milestones

+----------------+-----------------------------------------------------+
| **FY 2005**    | -   William J. Clinton Library and Museum dedicated |
|                |     November 18, 2004.                              |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   Processed Clinton Presidential and Vice         |
| Estimated**    |     Presidential records opened on January 20,      |
|                |     2006.                                           |
|                |                                                     |
|                | -   All Clinton Presidential and Vice Presidential  |
|                |     records subject to Freedom of Information Act   |
|                |     requests starting on January 20, 2006.          |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| ## FY          | -   10 percent of Clinton Presidential and Vice     |
| 2007 Projected |     Presidential records are open and available for |
|                |     research.                                       |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Definitions** [Inventory]{.underline}: a listing of the volume, scope,
and complexity of an organization's records.

**Long Range Performance Target 3.7 By 2007, 90 percent of all
NHPRC-assisted projects produce results promised in grant applications
approved by the Commission.**

+------------------------+---------------------------------------------+
| ###### FY 06           | -   88 percent of all NHPRC-assisted        |
|  Estimated Performance |     projects produce results promised in    |
|                        |     grant applications approved by the      |
|                        |     Commission.                             |
+------------------------+---------------------------------------------+

+------------------------+---------------------------------------------+
| ###### FY 07           | -   90 percent of all NHPRC-assisted        |
|  Projected Performance |     projects produce results promised in    |
|                        |     grant applications approved by the      |
|                        |     Commission.                             |
+------------------------+---------------------------------------------+

**Outcome** The public gains wider access to the entire range of records
on which the understanding of American history depends.

**Significance** National Historical Publications and Records Commission
grants help archivists, editors, and historians nationwide broaden
public access to non-Federal records. Toward this end, the NHPRC works
to ensure completion of documentary projects on America's founding era,
strengthens the nation's archival infrastructure through collaboration
with the states, and funds research and development on preserving and
making accessible important documentary sources in electronic form.

**Means and Strategies** The Commission achieves its goals largely
through a grants program open to non-profit organizations, and state,
local, and tribal governments. Applicants provide at least 50 percent of
the total project costs. Grant applications include objectives, a
budget, a work plan, and a list of products. Peer reviewers or state
historical advisory boards evaluate proposals and the staff makes
recommendations to the Commission. The Commission makes recommendations
to the Archivist, who makes the awards. Grant recipients must submit
regular narrative and financial reports and a final report with copies
of products generated by the project. Commission staff monitors the
projects through reporting and individual contact. Staff also monitors
relevant professional reviews of the products of its grants found in
professional journals and in reports to professional meetings. Staff
evaluate projects at closing to determine if they have completed the
project as promised. Some experimental projects do not produce expected
results. In these cases, finding out what does not work may be just as
valuable as finding out what does.

The Federal Financial Assistance Management Improvement Act of 1999
required the NHPRC to simplify its grant-making process, particularly by
providing electronic options. In addition to simplifying our regulations
and ensuring grantees easy access to grants information via our web
site, we posted NHPRC grant opportunities on *grants.gov*, and made our
application packages available for online applications using the
*grants.gov* portal. We have also completed a business process
engineering study and pursued several internal process improvements.

**Key external factors** The NHPRC rigorously evaluates grant
applications on the basis of the relevance of projects to the NHPRC\'s
strategic objectives and the ability of applicants to produce promised
results.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+------+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | **FY | *   | *   |
|                             | *FY | *FY | *FY | 20   | *FY | *FY |
|                             | 200 | 200 | 200 | 05** | 200 | 200 |
|                             | 2** | 3** | 4** |      | 6** | 7** |
+=============================+=====+=====+=====+======+=====+=====+
| *Performance target for     | *   | *   | *   | *87* | *   | *   |
| percent of NHPRC            | 84* | 85* | 86* |      | 88* | 90* |
| grant-funded projects       |     |     |     |      |     |     |
| produced results promised   |     |     |     |      |     |     |
| in grant applications.*     |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of NHPRC            | 79  | 86  | 88  | 86   |     |     |
| grant-funded projects that  |     |     |     |      |     |     |
| produced results promised   |     |     |     |      |     |     |
| in grant applications.      |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of NHPRC-assisted    | 104 | 72  | 96  | 106  |     |     |
| projects completed.         |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of NHPRC-assisted    | 82  | 62  | 84  | 91   |     |     |
| projects that produced the  |     |     |     |      |     |     |
| results promised.           |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of traditional       | --- | --- | 1,  | 9    |     |     |
| records preserved and made  |     |     | 803 | ,434 |     |     |
| accessible through our      |     |     |     |      |     |     |
| grants projects (in cubic   |     |     |     |      |     |     |
| feet).                      |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of electronic        | --- | --- | 0   | 0    |     |     |
| records preserved and made  |     |     |     |      |     |     |
| accessible through our      |     |     |     |      |     |     |
| grants projects (in logical |     |     |     |      |     |     |
| data records).              |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of documentary       | --- | --- | 14  | 6    |     |     |
| editions published through  |     |     |     |      |     |     |
| our grants project (in      |     |     |     |      |     |     |
| volumes).                   |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of NHPRC's grants   | --- | --- | 100 | 100  |     |     |
| announced in *Grants.gov*.  |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+

Milestones

+----------------+-----------------------------------------------------+
| ## FY 2002     | -   NHPRC grant application forms available on web  |
|                |     site.                                           |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   NHPRC regulations and guidance revised,         |
|                |     streamlined, and posted on web site.            |
+----------------+-----------------------------------------------------+
| ##             |                                                     |
+----------------+-----------------------------------------------------+
| ## FY 2004     | -   Grant opportunities announced in *grants.gov*.  |
+----------------+-----------------------------------------------------+
| ## FY 2005     | -   Grant application packages available on         |
|                |     *grants.gov*.                                   |
|                |                                                     |
|                | -   Business Process Reengineering study completed. |
|                |                                                     |
|                | -   Validation process for internal grants          |
|                |     management system completed.                    |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   Internal grants management system and           |
| Estimated**    |     system-to-system interface with *grants.gov*    |
|                |     implemented.                                    |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**[Strategic Goal 4 All records are preserved in an appropriate
environment for use as long as needed.]{.smallcaps}**

+------------------------+---------------------------------------------+
| **Long Range**         | 4.1. By 2009, 100 percent of NARA's         |
| **Performance          | archival holdings are in appropriate space. |
| Targets**              |                                             |
|                        | 4.2. By 2009, 100 percent of NARA records   |
|                        | centers comply with the October 2009        |
|                        | regulatory storage standards.               |
|                        |                                             |
|                        | 4.3. By 2007, 50 percent of NARA's at-risk  |
|                        | archival holdings are appropriately treated |
|                        | or housed so as to retard further           |
|                        | deterioration.                              |
+------------------------+---------------------------------------------+

**FY 2002 Resources Available to Meet This Goal:** \$126,361,000; 338
FTE \*

**FY 2003 Resources Available to Meet This Goal:** \$91,319,000; 160 FTE

**FY 2004 Resources Available to Meet This Goal:** \$63,575,000; 149 FTE

**FY 2005 Resources Available to Meet This Goal:** \$68,345,000; 151 FTE

**FY 2006 Resources Available to Meet This Goal:** \$67,521,000; 157 FTE

**FY 2007 Resources Requested to Meet This Goal:** \$75,156,000; 167 FTE

*\* Resources include a portion of the dollars and FTE for Goal 5.*

+----------------------+----+----+-----+----+-----+----+----+------+
| **FY 2007 Budget     | R  | Ar | E   | Ar | Rev | T  | N  | Rep  |
| Linkage**            | ec | ch | lec | ch | olv | ru | HP | airs |
|                      | or | iv | tro | iv | ing | st | RC | &    |
| #####                | ds | es | nic | es | F   | Fu |    | Res  |
|                      |    | R  | R   | II | und | nd |    | tora |
|                      | Se | el | eco | Fa |     |    |    | tion |
|                      | rv | at | rds | ci |     |    |    |      |
|                      | ic | ed | Ar  | li |     |    |    |      |
|                      | es | Se | chi | ty |     |    |    |      |
|                      |    | rv | ves |    |     |    |    |      |
|                      |    | ic |     |    |     |    |    |      |
|                      |    | es |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 4.1. By 2009, 100    |   |    |     |   |     |    |    |     |
| percent of NARA's    |    |    |     |    |     |    |    |      |
| archival holdings    |    |    |     |    |     |    |    |      |
| are in appropriate   |    |    |     |    |     |    |    |      |
| space.               |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 4.2. By 2009, 100    |    |    |     |    |    |    |    |      |
| percent of NARA      |    |    |     |    |     |    |    |      |
| records centers      |    |    |     |    |     |    |    |      |
| comply with the      |    |    |     |    |     |    |    |      |
| October 2009         |    |    |     |    |     |    |    |      |
| regulatory storage   |    |    |     |    |     |    |    |      |
| standards.           |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 4.3. By 2007, 50     |   |    |     |    |     |    |    |      |
| percent of NARA's    |    |    |     |    |     |    |    |      |
| at-risk archival     |    |    |     |    |     |    |    |      |
| holdings are         |    |    |     |    |     |    |    |      |
| appropriately        |    |    |     |    |     |    |    |      |
| treated or housed so |    |    |     |    |     |    |    |      |
| as to retard further |    |    |     |    |     |    |    |      |
| deterioration.       |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+

**Long Range Performance Target 4.1 By 2009, 100 percent of NARA's
archival holdings are in appropriate space.**

+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Study alternatives for location of a    |
| Performance**          |     new Southwest Regional Archives         |
|                        |     facility.                               |
|                        |                                             |
|                        | -   Study alternatives for location of a    |
|                        |     new Central Plains Regional Archives    |
|                        |     facility.                               |
|                        |                                             |
|                        | -   Identify specific holdings within NARA  |
|                        |     to be transferred to the new National   |
|                        |     Personnel Records Center.               |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Complete certification of existing      |
|                        |     Nixon Library building.                 |
|                        |                                             |
|                        | -   Transfer Nixon artifact holdings from   |
|                        |     Laguna Niguel, CA, and College Park,    |
|                        |     MD, to Nixon Library in Yorba Linda,    |
|                        |     CA.                                     |
|                        |                                             |
|                        | -   Survey existing locations with archival |
|                        |     holdings and develop a strategy for     |
|                        |     renovation or replacement of            |
|                        |     facilities.                             |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| # FY 07                | -   Complete move of archival records out   |
|  Projected Performance |     of old Southwest Regional Archives.     |
|                        |                                             |
|                        | -   Complete move of archival records out   |
|                        |     of old Central Plains Regional          |
|                        |     Archives.                               |
|                        |                                             |
|                        | -   Determine location for a new National   |
|                        |     Personnel Records Center.               |
|                        |                                             |
|                        | -   Develop staging plan for moving         |
|                        |     military personnel records to the new   |
|                        |     National Personnel Records Center.      |
|                        |                                             |
|                        | -   Move remaining Nixon artifact holdings  |
|                        |     from College Park to Nixon Library.     |
+------------------------+---------------------------------------------+

**Outcome** Archival records are preserved for public use.

**Significance** Providing appropriate physical and environmental
storage conditions are the most cost-effective means to ensure records
preservation. We greatly increase the chances of records being available
for use by Federal officials and the public for as long as needed.

**Means and Strategies** While our state-of-the-art facility in College
Park, Maryland, and the renovated National Archives Building in
Washington, DC, provides appropriate storage conditions for the archival
headquarters records of most Federal agencies, as well as modern records
of national interest, many of our other facilities require environmental
and storage improvements. Several of our regional facilities have severe
quality problems, including backlogs of needed repairs and renovations
and in some cases removal from their current location to better space is
required. Existing Presidential libraries need upgrades in environmental
conditions and several need additional storage space.

In our regions, in FY 2006 and 2007, we are focusing on two facilities
with terminated leases---Fort Worth and Kansas City. By the end of 2007,
NARA will need to relocate the regional archives operations in Fort
Worth, Texas (Southwest Region) and Kansas City, Missouri (Central
Plains Region). To meet archival storage standards and provide
appropriate, secure public access to archival services, NARA has
requested funds to move some of the displaced records to an
archival-quality bay in the Southwest Regional Records Center and others
to a subterranean storage facility operated by the Federal Records
Center Program that is designed especially to meet archival requirements
at low cost. We will study alternatives for siting separate public-use
facilities in Fort Worth and Kansas City that are strategically located
to provide easy access to NARA's programs and resources by researchers,
teachers, students, and the general public that we serve.

[]{.mark}

The National Personnel Records Center (NPRC), the largest NARA operation
outside the Washington, DC, area with over 4 million cubic feet of
records, needs new facilities to replace current facilities that do not
meet our storage standards for record center and archival records.
Military Personnel Records (MPR), Civilian Personnel Records (CPR), and
the Dielman Archival Annex contain numerous facility problems that
cannot be made to meet storage standards in a cost effective manner. The
problems include inadequate temperature and humidity controls and
particle and gaseous filtration, and antiquated designs that are not
conducive to efficient storage or retrieval of records. Replacement
facilities within the St. Louis metropolitan area that meet the specific
storage requirements for all military and civilian official personnel
records are needed. Toward this goal, NARA completed a requirements
study that identified storage space needs for new facilities to house
over 4.2 million cubic feet of records. This includes all current NPRC
holdings. Staff is developing a project plan to prepare the Official
Military Personnel File (OMPF) collection for the move and to carry out
the move itself. The comprehensive move plan will identify all required
actions to move the records from their current locations when a new
facility is ready.

As a result of the legislation that allows for the creation of a
Federally-operated Richard M. Nixon Library, the Richard M. Nixon
Birthplace and Library Foundation has undertaken a project to renovate
the existing Nixon Library in Yorba Linda, California. The renovation
will be completed in FY 2006. Also in FY 2006, we will forward to
Congress a proposal for the acceptance of the Richard M. Nixon Library
that will include detailed information about further improvements to the
facility that will be necessary before the archival Presidential
materials currently stored in College Park, Maryland, can be
transferred. Following congressional acceptance of the proposal and
completion of renovations in the existing library building, we will
begin transferring materials from College Park and from our facility in
Laguna Niguel, California, to Yorba Linda. This first phase of the move
will transfer artifact holdings. An addition to the existing facility
will include needed archival storage space that complies with our
standards. The new Nixon Library will house the records of President
Nixon now spread among two of our facilities and the currently private
Nixon Library. Creation of a Federally-operated Nixon Library will allow
us to advance public access to materials of the highest historical
significance, streamline existing archival and museum activities by
combining operations in one location, and preserve these invaluable
historical resources in appropriate and secure space.

We are continuing to monitor development of HSPD-12 standards and will
ensure these are incorporated into the contract requirements for a new
physical access control system at the National Archives at College Park.
The contract for installation will be awarded in FY 2006. In addition,
we will include these security standards in all new buildings.

**Key external factors** Public, White House, and Congressional support
for our space planning activities is vital to develop and implement
proposed plans.

**[Verification and Validation]{.underline}**

+--------------------------------------+-------+-------+-------+-------+
| ##### *Performance Data*             | **FY  | **FY  | **FY  | **FY  |
|                                      | 2     | 2     | 2     | 2     |
|                                      | 004** | 005** | 006** | 007** |
+======================================+=======+=======+=======+=======+
| Percent of NARA archival holdings in | 52    | 53    |       |       |
| appropriate space                    |       |       |       |       |
+--------------------------------------+-------+-------+-------+-------+
| Number of archival traditional       | 3,025 | 3,166 |       |       |
| holdings (in thousands of cubic      |       |       |       |       |
| feet)                                |       |       |       |       |
+--------------------------------------+-------+-------+-------+-------+
| Percent of artifact holdings in      | 42    | 42    |       |       |
| appropriate space                    |       |       |       |       |
+--------------------------------------+-------+-------+-------+-------+
| Number of artifact holdings (in      | 528   | 543   |       |       |
| thousands)                           |       |       |       |       |
+--------------------------------------+-------+-------+-------+-------+
| Percent of electronic holdings in    | 100   | 100   |       |       |
| appropriate space                    |       |       |       |       |
+--------------------------------------+-------+-------+-------+-------+
| Number of electronic holdings in     | 4,743 | 8,108 |       |       |
| appropriate space (in millions of    |       |       |       |       |
| logical data records)                |       |       |       |       |
+--------------------------------------+-------+-------+-------+-------+
| Cost of archival storage space per   | \     | \     |       |       |
| cubic feet of traditional holdings   | $6.11 | $6.48 |       |       |
| stored                               |       |       |       |       |
+--------------------------------------+-------+-------+-------+-------+

Milestones

+----------------+-----------------------------------------------------+
| **FY 2002**    | -   Murals from the National Archives Building      |
|                |     Rotunda removed for conservation.               |
|                |                                                     |
|                | -   Pages one and four of the Constitution          |
|                |     re-encased.                                     |
|                |                                                     |
|                | -   New concrete floors on tiers 3 and 5 of the     |
|                |     National Archives Building completed.           |
|                |                                                     |
|                | -   Installation of new cooling towers at the       |
|                |     National Archives Building completed.           |
|                |                                                     |
|                | -   Facility standards for archival facilities      |
|                |     published.                                      |
|                |                                                     |
|                | -   All renovation construction except for cold     |
|                |     storage room at Eisenhower Library completed.   |
|                |                                                     |
|                | -   Construction contract for Roosevelt Library     |
|                |     Visitors Center awarded.                        |
|                |                                                     |
|                | -   Design for Reagan Library museum renovation and |
|                |     addition completed and construction contract    |
|                |     awarded.                                        |
|                |                                                     |
|                | -   Design for Ford museum renovation and addition  |
|                |     completed and construction contract awarded.    |
|                |                                                     |
|                | -   Design for Kennedy Library plaza and seawall    |
|                |     repair project completed.                       |
|                |                                                     |
|                | -   Design work for Southeast Regional Archives 99  |
|                |     percent completed.                              |
+----------------+-----------------------------------------------------+

+----------------+-----------------------------------------------------+
| **FY 2003**    | -   Restoration and preservation of the Rotunda     |
|                |     murals completed and murals reinstalled.        |
|                |                                                     |
|                | -   Conservation work completed and Charters of     |
|                |     Freedom redisplayed in the Rotunda.             |
|                |                                                     |
|                | -   Renovation modifications in the Rotunda         |
|                |     completed, except for resolving a quality       |
|                |     problem with the decorative bronze              |
|                |     ornamentation on the display cases.             |
|                |                                                     |
|                | -   Construction of new microfilm research room,    |
|                |     research center, and library in the National    |
|                |     Archives Building completed.                    |
|                |                                                     |
|                | -   Installation of two new chillers for HVAC       |
|                |     supply completed and construction of new steam  |
|                |     tunnel along Constitution Avenue completed.     |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Cold storage room completed and renovated       |
|                |     Presidential Gallery at Eisenhower Library      |
|                |     opened.                                         |
|                |                                                     |
|                | -   Construction of Roosevelt Library Visitors      |
|                |     Center 86 percent complete.                     |
|                |                                                     |
|                | -   Phase 1 of renovation and addition project at   |
|                |     Ford Museum completed.                          |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Kennedy Library plaza and seawall repair        |
|                |     project completed.                              |
|                |                                                     |
|                | -   60 percent completion of renovation and         |
|                |     addition to the Reagan Library reached.         |
|                |                                                     |
|                | -   Construction contract awarded for the Southeast |
|                |     Regional Archives.                              |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Renovation of the National Archives Building 95 |
|                |     percent completed.                              |
|                |                                                     |
|                | -   Renovation and expansion of the Reagan Library  |
|                |     completed.                                      |
|                |                                                     |
|                | -   Renovation and expansion of the Ford Museum     |
|                |     completed.                                      |
|                |                                                     |
|                | -   Construction of Roosevelt Library Visitors      |
|                |     Center completed.                               |
|                |                                                     |
|                | -   Move of Clinton Presidential Materials Project  |
|                |     to new library facility completed.              |
|                |                                                     |
|                | -   Study of digitization and facility storage      |
|                |     options for long-term preservation of military  |
|                |     service records completed.                      |
|                |                                                     |
|                | -   75 percent of the construction of the Southeast |
|                |     Regional Archives completed.                    |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   Renovation of the National Archives Building    |
|                |     completed.                                      |
|                |                                                     |
|                | -   Clinton Presidential Library opened.            |
|                |                                                     |
|                | -   Construction of the Southeast Regional Archives |
|                |     completed.                                      |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Move plan for military personnel records in St. |
|                |     Louis completed.                                |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   Physical access control system at the National  |
| Estimated**    |     Archives at College Park upgraded.              |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Alternatives for location of a new Southwest    |
|                |     Regional Archives facility studied.             |
|                |                                                     |
|                | -   Alternatives for location of a new Central      |
|                |     Plains Regional Archives facility studied.      |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Specific holdings within NARA to be transferred |
|                |     to the new National Personnel Records Center    |
|                |     identified.                                     |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Existing Nixon Library building certified.      |
|                |                                                     |
|                | -   Nixon artifact holdings from Laguna Niguel,     |
|                |     California and College Park, Maryland           |
|                |     transferred to Nixon Library in Yorba Linda,    |
|                |     California.                                     |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2007      | -   Move of archival records from old Southwest     |
| Projected**    |     regional archives completed.                    |
|                |                                                     |
|                | -   Move of archival records from old Central       |
|                |     Plains Regional Archives completed.             |
|                |                                                     |
|                | -   Location for a new National Personnel Records   |
|                |     Center determined.                              |
|                |                                                     |
|                | -   Staging plan for moving military personnel      |
|                |     records to the new National Personnel Records   |
|                |     Center developed.                               |
|                |                                                     |
|                | -   Remaining Nixon artifact holdings from College  |
|                |     Park transferred to Nixon Library.              |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Definitions** [Appropriate space]{.underline}: storage areas that meet
physical and environmental standards for the type of materials stored
there. [Accession:]{.underline} archival materials transferred to the
legal custody of NARA.

**Long Range Performance Target 4.2. By 2009, 100 percent of NARA
records centers comply with the October 2009 regulatory storage
standards.**

+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Complete move into new records center   |
| Performance**          |     facility in Atlanta.                    |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Complete move into new records center   |
|                        |     facility in Riverside, California.      |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Complete construction of new records    |
| Performance**          |     center facility in Fort Worth, Texas.   |
|                        |                                             |
|                        | -   Complete 100 percent of the move into   |
|                        |     the new records center facility in Fort |
|                        |     Worth.                                  |
|                        |                                             |
|                        | -   Complete 100 percent of the move from   |
|                        |     Bannister Road records center in Kansas |
|                        |     City.                                   |
+------------------------+---------------------------------------------+

**Outcome** Agency records are preserved for as long as needed.

**Significance** Providing appropriate physical and environmental
storage conditions is the most cost-effective means to ensure records
preservation. By doing so, we greatly increase the chances of records
being available for use by Federal officials and the public for as long
as needed.

**Means and Strategies** We issued revised standards to safeguard
Federal records in records centers and other records storage facilities.
These standards help ensure Federal records are protected whether they
are stored by NARA, another Federal agency, or the private sector.

We assist other Federal agencies to bring their facilities under
regulatory storage compliance with advice and, if necessary, by
inspecting the storage facilities. Examples include Department of
Veteran's Affairs, Department of Energy, U.S. Customs and Border
Protection, Central Intelligence Agency, Library of Congress, and the
Copyright Office. We are working with GSA to develop an Energy Saving
Operating Plan for the Washington National Records Center that will
allow us to upgrade our HVAC systems to meet new standards while paying
for the systems through utility cost savings.

In Fort Worth, GSA has notified NARA that the building housing records
center storage for the Southwest Region should be vacated by the end of
FY 2007. In 2004, we developed facility lease requirements for a new
records center, and in FY 2005 we solicited for and selected a developer
to build the new facility. We will move staff and records from their
present location to the new facility in FY 2007. In FY 2007 we will
consolidate our records center storage in the Central Plains Region by
moving records from our Bannister Road records center facility in Kansas
City to our facility in Lenexa, Kansas, a Central Plains cave space that
still has expansion opportunities.

**Key external factors** Agencies may choose to store records in
non-NARA-controlled facilities.

**[Verification and Validation]{.underline}**

+------------------------------+-----+-----+-----+-----+-----+-----+
| ##### *Performance Data*     | *   | *   | *   | *   | *   | *   |
|                              | *FY | *FY | *FY | *FY | *FY | *FY |
|                              | 200 | 200 | 200 | 200 | 200 | 200 |
|                              | 2** | 3** | 4** | 5** | 6** | 7** |
+==============================+=====+=====+=====+=====+=====+=====+
| Percent of NARA records      | --- | --- | 0   | 9   | 27  |     |
| center facilities certified  |     |     |     |     |     |     |
| as meeting the 2009          |     |     |     |     |     |     |
| regulatory storage standards |     |     |     |     |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+
| Volume of records center     | 2   | 2   | 2   | 2   |     |     |
| holdings                     | 3.1 | 3.2 | 4.1 | 4.5 |     |     |
|                              |     |     |     |     |     |     |
| (cubic feet in millions).    |     |     |     |     |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+
| Storage price per cubic foot | \$2 | \$2 | \$2 | \$2 |     |     |
| for records center holdings. | .00 | .10 | .16 | .16 |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+
|                              |     |     |     |     |     |     |
+------------------------------+-----+-----+-----+-----+-----+-----+

##### Milestones

+----------------+-----------------------------------------------------+
| ##### FY 2002  | -   New records center storage bay in Lee\'s Summit |
|                |     and in Dayton completed.                        |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| ##### FY 2003  | -   Buildout of three new records center storage    |
|                |     bays in Dayton completed.                       |
|                |                                                     |
|                | -   Additional records center storage space in the  |
|                |     Kansas City area acquired.                      |
|                |                                                     |
|                | -   Solicitation for Offer and Lease Agreement for  |
|                |     a facility to replace the records center in     |
|                |     Atlanta executed.                               |
|                |                                                     |
|                | -   Market survey of potential records center space |
|                |     in St. Louis area completed.                    |
|                |                                                     |
|                | -   Market survey of potential records center space |
|                |     in Southern California area completed.          |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| ##### FY 2004  | -   Repair or relocation plans for bringing NARA    |
|                |     records centers into compliance with regulatory |
|                |     storage standards developed.                    |
|                |                                                     |
|                | -   Shelving completed and moved into new records   |
|                |     center facility in Dayton.                      |
|                |                                                     |
|                | -   Records center facility at Lenexa expanded and  |
|                |     moved records into facility.                    |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Solicitation for Offer and Lease Agreement for  |
|                |     a facility in Southern California to replace    |
|                |     the Laguna Niguel records center completed.     |
|                |                                                     |
|                | -   Buildout of three replacement records center    |
|                |     bays in Atlanta completed.                      |
|                |                                                     |
|                | -   Construction of a new records center facility   |
|                |     in Atlanta to replace East Point records center |
|                |     completed.                                      |
|                |                                                     |
|                | -   Bluegrass Annex in Philadelphia closed.         |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| ##### FY 2005  | -   Birmingham, AL Annex closed.                    |
|                |                                                     |
|                | -   Palmetto, GA Annex closed.                      |
|                |                                                     |
|                | -   Fort Worth Building 5 Annex closed.             |
|                |                                                     |
|                | -   Denver, CO Annex closed.                        |
|                |                                                     |
|                | -   Energy Saving Operating Plan for the Washington |
|                |     National Records Center developed with GSA.     |
|                |                                                     |
|                | -   Lease agreement to construct a records center   |
|                |     storage facility in Fort Worth completed.       |
+----------------+-----------------------------------------------------+
| #####          |                                                     |
+----------------+-----------------------------------------------------+
| ##### FY       | -   Move into new records center facility in        |
| 2006 Estimated |     Atlanta completed.                              |
|                |                                                     |
|                | -   East Point records center closed.               |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Move into new records center facility in        |
|                |     Riverside, CA, completed.                       |
+----------------+-----------------------------------------------------+
| #####          |                                                     |
+----------------+-----------------------------------------------------+
| ##### FY       | -   Construction of new records center facility in  |
| 2007 Projected |     Fort Worth completed.                           |
|                |                                                     |
|                | -   100 percent of move into new records center     |
|                |     facility in Fort Worth completed.               |
|                |                                                     |
|                | -   100 percent of move out of Bannister Road       |
|                |     records center in Kansas City completed.        |
+----------------+-----------------------------------------------------+

**Data source** Quarterly performance reports to the Archivist.

**Definitions** [Appropriate space]{.underline}: storage areas that meet
physical and environmental standards for the type of materials stored
there.

**Long Range Performance Target 4.3. By 2007, 50 percent of NARA's
at-risk archival holdings are appropriately treated or are housed so as
to retard further deterioration.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Appropriately treat or house 33 percent |
| Performance**          |     of NARA's at-risk archival holdings so  |
|                        |     as to retard further deterioration.     |
|                        |                                             |
|                        | -   Inventory and rehouse an additional 30  |
|                        |     percent of OMPFs.                       |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Appropriately treat or house 36 percent |
| Performance**          |     of NARA's at-risk archival holdings so  |
|                        |     as to retard further deterioration.     |
|                        |                                             |
|                        | -   Inventory and rehouse an additional 31  |
|                        |     percent of OMPFs.                       |
+------------------------+---------------------------------------------+

[]{.mark}

**Outcome** At-risk records are preserved for public use.

**Significance** Providing public access to records for as long as
needed requires that we assess the preservation needs of the records,
provide storage that retards deterioration, and treat or duplicate and
reformat records at high risk for deterioration.

**Means and Strategies** We must preserve paper records and motion
pictures, audio recordings, videotapes, still photography, aerial
photography, microfilm and other microforms, and maps and charts in a
variety of formats in our holdings. To ensure that we meet our strategic
goal to preserve our holdings in an appropriate environment for use as
long as needed, we continue to work to appropriately treat or house
at-risk acetate-based still photography, audio recordings, and motion
pictures, and records documenting the service of American's veterans.

At our National Personnel Records Center (NPRC) in St. Louis the records
of the service of our 20th-century military veterans require immediate
preservation attention. These records comprise more than 3 billion pages
in 1.5 million cubic feet of space, and represent the records of more
than 56 million service men and women since 1885. Simultaneous to our
study of the options for housing the Official Military Personnel Files
(OMPFs) and in anticipation of moving the collection, NARA conducted a
comprehensive physical needs assessment of the collection during 2003.
We learned that 85 percent of the OMPFs contain paper-based formats that
are unstable, meaning they deteriorate quickly, and more than 30 other
types of media or information formats were discovered during the survey,
including metal dog tags, hair samples, blood strips, rifle targets, and
plastic ID cards. Eighty percent of the files have some type of damage,
such as tears, embrittlement, burns, mold, and folding. As a result,
reformatting these records to ensure their long-term preservation is a
massive challenge, and getting them relocated into a properly controlled
environment is an essential, cost-effective first step.

In FY 2005, work focused on addressing the accessibility and archival
storage needs of the oldest, most fragile records. These records,
representing slightly more than one percent of the files in the
collection, date back to 1885 and contain data about Navy and Marine
Corps enlisted personnel who served prior to World War II. With the
accessioning of these first 20,000 cubic feet of records in 2004, NARA's
archival holdings at St. Louis will gradually expand to include
significant volumes of OMPFs and related records.

**Key external factors** Unusually large increases in new at-risk
records, such as the recent accessioning of OMPFs, increases in cost of
leasing cold storage space, and growing or shifting public demands for
the use of at-risk records could delay achievement of performance
objectives. Limitations on the availability of appropriate cold storage
facilities and commercial treatment labs affect our ability to address
audiovisual holdings' requirements.

In FY 2005 we conducted major surveys to determine the overall condition
of our holdings. During FY 2005 we have also entered additional records
into our at risk databases, significantly increasing our at-risk
backlog. Due to the significant increase in the identified backlog, NARA
will be unable to meet previous long term goals as specified in the
Strategic Plan. As our assessment work continues, the backlog will
increase further. With a new backlog identified we have set goals that,
if met, will result in significant volumes of at-risk holdings treated
in the next two years.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+------+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | **FY | *   | *   |
|                             | *FY | *FY | *FY | 20   | *FY | *FY |
|                             | 200 | 200 | 200 | 05** | 200 | 200 |
|                             | 2** | 3** | 4** |      | 6** | 7** |
+=============================+=====+=====+=====+======+=====+=====+
| *Performance target for     | *   | *   | *   | *43* | *   | *   |
| percent of cumulative       | 32* | 36* | 40* |      | 33* | 36* |
| backlog ever treated.*      |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of cumulative       | 32  | 35  | 41  | 47   |     |     |
| backlog ever treated.       |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Start-of-year backlog       | 174 | 188 | 180 | 174  |     |     |
| volume of at-risk archival  |     |     |     |      |     |     |
| holdings (thousands of      |     |     |     |      |     |     |
| cubic feet)                 |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Volume of at-risk archival  | 10  | 17  | 18  | 29   |     |     |
| holdings that received      |     |     |     |      |     |     |
| conservation treatment this |     |     |     |      |     |     |
| year (thousands of cubic    |     |     |     |      |     |     |
| feet)                       |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Cumulative volume of        | 67  | 74  | 80  | 86   |     |     |
| at-risk archival holdings   |     |     |     |      |     |     |
| in cold storage (thousands  |     |     |     |      |     |     |
| of cubic feet).             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of start-of-year    | 6   | 9   | 10  | 17   |     |     |
| remaining backlog treated   |     |     |     |      |     |     |
| this year.                  |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| *Performance target for     | *-  | *-  | *-  | *8*  | *   | *   |
| cumulative percent of OMPFs | --* | --* | --* |      | 35* | 66* |
| inventoried and rehoused.*  |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of OMPFs            | *-  | *-  | *-  | 5    |     |     |
| inventoried and rehoused.   | --* | --* | --* |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
|                             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+

##### Milestones

+----------------+-----------------------------------------------------+
| **FY 2002**    | -   Microfilm operation for reformatting Final Pay  |
|                |     Vouchers and Payrolls at NPRC implemented.      |
|                |                                                     |
|                | -   Total of 1,118 cubic feet of Final Pay Vouchers |
|                |     and Payrolls prepared for reformatting at NPRC. |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   Risk assessment of OMPFs performed.             |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Analysis of OMPF risk assessment completed.     |
|                |                                                     |
|                | -   4 staff hired to prepare move preparation plan  |
|                |     and actual move plan for OMPFs.                 |
|                |                                                     |
|                | -   OMPF move preparation plan completed.           |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Definitions** [At-risk:]{.underline} records that have a media base
near or at the point of deterioration to such an extent that the image
or information in the physical media of the record is being or soon will
be lost, or records that are stored on media accessible only through
obsolete technology.

**[Strategic Goal 5 NARA strategically manages and aligns staff,
technology, and processes to achieve our mission.]{.smallcaps}**

+-------------------------+--------------------------------------------+
| **Long Range            | 5.1. By 2008, the average time a           |
| Performance Targets**   | leadership position remains unfilled is 30 |
|                         | days or less.                              |
|                         |                                            |
|                         | 5.2. By 2007, the percentages of NARA      |
|                         | employees in underrepresented groups match |
|                         | their respective availability levels in    |
|                         | the Civilian Labor Force.                  |
|                         |                                            |
|                         | 5.3. By 2007, NARA accepts 100 percent of  |
|                         | the validated legal documents submitted    |
|                         | electronically for publication in the      |
|                         | *Federal Register*.                        |
|                         |                                            |
|                         | 5.4. By 2008, all public network           |
|                         | applications are available 99.9 percent of |
|                         | the time.                                  |
+-------------------------+--------------------------------------------+

**FY 2003 Resources Available to Meet This Goal:** \$29,587,000; 127 FTE

**FY 2004 Resources Available to Meet This Goal:** \$33,563,000; 129 FTE

**FY 2005 Resources Available to Meet This Goal:** \$32,954,000; 122 FTE

**FY 2006 Resources Available to Meet This Goal:** \$37,575,000; 122 FTE

**FY 2007 Resources Requested to Meet This Goal:** \$37,811,000; 123 FTE

+----------------------+----+----+-----+----+-----+----+----+------+
| **FY 2007 Budget     | R  | Ar | E   | Ar | Rev | T  | N  | Rep  |
| Linkage**            | ec | ch | lec | ch | olv | ru | HP | airs |
|                      | or | iv | tro | iv | ing | st | RC | &    |
| #####                | ds | es | nic | es | F   | Fu |    | Res  |
|                      |    | R  | R   | II | und | nd |    | tora |
|                      | Se | el | eco | Fa |     |    |    | tion |
|                      | rv | at | rds | ci |     |    |    |      |
|                      | ic | ed | Ar  | li |     |    |    |      |
|                      | es | Se | chi | ty |     |    |    |      |
|                      |    | rv | ves |    |     |    |    |      |
|                      |    | ic |     |    |     |    |    |      |
|                      |    | es |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 5.1. By 2008, the    |   |   |     |    |    |    |    |      |
| average time a       |    |    |     |    |     |    |    |      |
| leadership position  |    |    |     |    |     |    |    |      |
| remains unfilled is  |    |    |     |    |     |    |    |      |
| 30 days or less.     |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 5.2. By 2007, the    |   |   |     |    |    |    |    |      |
| percentages of NARA  |    |    |     |    |     |    |    |      |
| employees in         |    |    |     |    |     |    |    |      |
| underrepresented     |    |    |     |    |     |    |    |      |
| groups match their   |    |    |     |    |     |    |    |      |
| respective           |    |    |     |    |     |    |    |      |
| availability levels  |    |    |     |    |     |    |    |      |
| in the Civilian      |    |    |     |    |     |    |    |      |
| Labor Force.         |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 5.3. By 2007, NARA   |    |   |     |    |     |    |    |      |
| will accept 100      |    |    |     |    |     |    |    |      |
| percent of the       |    |    |     |    |     |    |    |      |
| validated legal      |    |    |     |    |     |    |    |      |
| documents submitted  |    |    |     |    |     |    |    |      |
| electronically for   |    |    |     |    |     |    |    |      |
| publication in the   |    |    |     |    |     |    |    |      |
| *Federal Register*.  |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+
| 5.4. By 2008, all    |   |   |     |    |    |    |    |      |
| public network       |    |    |     |    |     |    |    |      |
| applications are     |    |    |     |    |     |    |    |      |
| available 99.9       |    |    |     |    |     |    |    |      |
| percent of the time. |    |    |     |    |     |    |    |      |
+----------------------+----+----+-----+----+-----+----+----+------+

**Long Range Performance Target 5.1 By 2008, the average time a
leadership position remains unfilled is 30 days or less.**

+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Expand management intern program to     |
| Performance**          |     additional NARA records centers.        |
|                        |                                             |
|                        | -   Fill leadership positions in an average |
|                        |     time of 70 days or less.                |
|                        |                                             |
|                        | -   Create a workforce planning process     |
|                        |     that enables managers to better plan    |
|                        |     recruiting for leadership and other     |
|                        |     positions.                              |
|                        |                                             |
|                        | -   Maintain 95 percent of staff            |
|                        |     development plans linked to strategic   |
|                        |     outcomes.                               |
|                        |                                             |
|                        | -   Maintain 95 percent of employee         |
|                        |     performance plans linked to strategic   |
|                        |     outcomes.                               |
+------------------------+---------------------------------------------+
| ###### FY 07           | -   Fill leadership positions in an average |
|  Projected Performance |     time of 50 days or less.                |
|                        |                                             |
|                        | -   Maintain 95 percent of staff            |
|                        |     development plans linked to strategic   |
|                        |     outcomes.                               |
|                        |                                             |
|                        | -   Maintain 95 percent of employee         |
|                        |     performance plans linked to strategic   |
|                        |     outcomes.                               |
|                        |                                             |
|                        | -   Design pilot for a management           |
|                        |     development program in another program  |
|                        |     office.                                 |
|                        |                                             |
|                        | -   Complete eOPF conversion project.       |
+------------------------+---------------------------------------------+

**Outcome** The public perceives no decline in NARA programs and
services due to turnover in leadership positions.

**Significance** To ensure we can achieve our mission and strategic
goals we must be able to recruit, retain, and develop high-performing
staff for key leadership positions.

**Means and Strategies** Having the internal staff capabilities to carry
out the strategies in this Strategic Plan is vital to the success of the
plan and the achievement of our mission. Like other Federal agencies,
NARA is facing significant turnover in senior leadership and loss of
specialized expertise over the next several years. To ensure that this
personnel change does not create a debilitating "brain drain" we must
implement mechanisms to attract, develop, and nurture new agency leaders
at all levels. To do this, we have created an agency leadership
competency model, and management development curricula based on the
competencies has been offered since FY 2003. We will also create a
succession planning process for senior levels and critical positions,
create management development programs to meet specific office needs,
leverage the individual development plan process to grow new leaders,
and include employee development as an element in all senior manager
performance plans.

In 2004, we launched a new initiative to develop the next generation of
records center managers throughout NARA's Federal Records Center
Program. The management intern program is a three-year program for
selected interns, providing them with training, increasingly complex
work assignments in a variety of records center positions, a rotation
through other NARA operations, and assignment to special projects.
Throughout this program, interns are closely mentored by other NARA
professionals. The program rolled out to 4 records centers in FY 2004,
expanded to 2 more in FY 2005, and additional centers may be added in FY
2006. Following this model, a management development program will be
designed and a pilot begun in another program office in FY 2007.

We will place special emphasis on leadership in the context of our
records lifecycle and electronic records business transformation effort.
As NARA\'s business transforms, our staff must also transform. Based on
the results of our FY 2005 organizational impact assessment, we will
begin in FY 2006 to examine our current organizational structures to
determine whether or not they are sufficient to support the work of the
agency moving forward. Should we find that existing structures are
insufficient, we will consider alternative organizational structures and
develop, in consultation with NARA staff and the labor union, detailed
reorganization plans and timeframes for implementation. As workflows and
organizational structures are finalized, we will also analyze position
structures both within and across organizational units to determine
whether the positions we have today are the positions we need for
tomorrow. As a result of this multi-year effort, we will be able to
develop new competency models and performance standards for positions
undergoing change, assess the competencies of existing staff and conduct
gap analyses, and, develop both short- and long-term strategies to
bridge those gaps.

One of the 24 e-Government initiatives designed to support the
President\'s Management Agenda (PMA) is OPM\'s Enterprise Human
Resources Integration (EHRI) which will support human resources
management across the Federal government at all levels from front-line
employee to senior management. When fully implemented, EHRI will replace
the current Official Personnel Folder (OPF) with an electronic Official
Personnel File (eOPF). The purpose of the eOPF is the same as the paper
Official Personnel Folder: to document the employment history of
individuals employed by the Federal Government. The eOPF provides the
ability to capture and store images from paper-based records and to
provide immediate online access and printed copies of any digital form.
In FY 2006, we will select a vendor to convert NARA OPFs to eOPFs.

**[Verification and Validation]{.underline}**

+----------------------------------+------+------+------+-----+-----+
| ##### *Performance Data*         | **FY | **FY | **FY | *   | *   |
|                                  | 20   | 20   | 20   | *FY | *FY |
|                                  | 03** | 04** | 05** | 200 | 200 |
|                                  |      |      |      | 6** | 7** |
+==================================+======+======+======+=====+=====+
| *Performance target for average  | *    | *    | *80* | *   | *   |
| time (in calendar days) to fill  | ---* | ---* |      | 70* | 50* |
| a leadership position*           |      |      |      |     |     |
+----------------------------------+------+------+------+-----+-----+
| Average time (in calendar days)  | ---  | 90   | 83   |     |     |
| to fill a leadership position    |      |      |      |     |     |
+----------------------------------+------+------+------+-----+-----+
| *Performance target for percent  | *95* | *95* | *95* | *   | *   |
| of staff having performance      |      |      |      | 95* | 95* |
| plans that link to strategic     |      |      |      |     |     |
| outcomes*                        |      |      |      |     |     |
+----------------------------------+------+------+------+-----+-----+
| Percent of staff having          | 93   | 91   | 92   |     |     |
| performance plans that link to   |      |      |      |     |     |
| strategic outcomes.              |      |      |      |     |     |
+----------------------------------+------+------+------+-----+-----+
| Number of staff having           | 2    | 2    | 2    |     |     |
| performance plans that link to   | ,884 | ,826 | ,843 |     |     |
| strategic outcomes.              |      |      |      |     |     |
+----------------------------------+------+------+------+-----+-----+
| *Performance target for percent  | *95* | *95* | *95* | *   | *   |
| of permanent staff having staff  |      |      |      | 95* | 95* |
| development plans that link to   |      |      |      |     |     |
| strategic outcomes.*             |      |      |      |     |     |
+----------------------------------+------+------+------+-----+-----+
| Percent of permanent staff       | 91   | 52   | 78   |     |     |
| having staff development plans   |      |      |      |     |     |
| that link to strategic outcomes. |      |      |      |     |     |
+----------------------------------+------+------+------+-----+-----+
| Number of permanent staff having | 2    | 1    | 2    |     |     |
| staff development plans that     | ,435 | ,401 | ,073 |     |     |
| link to strategic outcomes.      |      |      |      |     |     |
+----------------------------------+------+------+------+-----+-----+
| Number of permanent staff.       | 2    | 2    | 2    |     |     |
|                                  | ,682 | ,704 | ,671 |     |     |
+----------------------------------+------+------+------+-----+-----+
|                                  |      |      |      |     |     |
+----------------------------------+------+------+------+-----+-----+

***Milestones***

+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Project plan for redesigning NARA's existing    |
|                |     recruiting strategies and procedures developed. |
|                |                                                     |
|                | -   Leadership competency model developed.          |
|                |                                                     |
|                | -   Management intern program implemented in 4      |
|                |     records centers.                                |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   Management intern program expanded to ~~4~~ 2   |
|                |     more records centers.                           |
|                |                                                     |
|                | -   Pilot course on interview skills and techniques |
|                |     completed.                                      |
|                |                                                     |
|                | -   System for tracking and monitoring the          |
|                |     timeliness of recruitment actions revised.      |
|                |                                                     |
|                | -   Supervisors' performance plans revised to       |
|                |     establish accountability for timely recruiting  |
|                |     and selection.                                  |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   Management trainee program expanded to          |
| Estimated**    |     additional records centers.                     |
|                |                                                     |
|                | -   Workforce planning process that enables         |
|                |     managers to better plan recruiting for          |
|                |     leadership and other positions created.         |
|                |                                                     |
|                | -   Organizational impact study conducted to        |
|                |     consider changes to organizational structure    |
|                |     and training needs as a result of long-range    |
|                |     improvements to NARA workflows (see 1.3).       |
|                |                                                     |
|                | -   Vendor to convert eOPFs selected.               |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2007      | -   A management development program for another    |
| Projected**    |     program office designed and developed.          |
|                |                                                     |
|                | -   Conversion to project for eOPFs completed.      |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist. Targets for maintaining
staff performance plans and development plans linked to strategic
outcomes take into account personnel changes that routinely occur,
during which personnel may not have updated plans that relate to their
new duties. Because of continuous personnel changes there will always be
less than 100 percent linkage.

**Definitions** [Staff development plan:]{.underline} an individualized
plan to enhance employees knowledge, skills, and abilities, and to
improve performance in their current jobs or of duties outside their
current jobs in response to organizational needs and human resource
plans. [Leadership position]{.underline}: a supervisory position at
grade GS-13 or above and non-supervisory positions at grade 15 or above.

**Long Range Performance Target 5.2. By 2007, the percentages of NARA
employees in underrepresented groups match their respective availability
levels in the Civilian Labor Force.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Ensure the percentages of NARA          |
| Performance**          |     employees in underrepresented groups    |
|                        |     match 90 percent of their respective    |
|                        |     availability levels in the Civilian     |
|                        |     Labor Force.                            |
|                        |                                             |
|                        | -   Increase the percentage of people in    |
|                        |     underrepresented groups in pools of     |
|                        |     applicants from which to select         |
|                        |     candidates for positions in grades 13   |
|                        |     and above over the percentage in FY     |
|                        |     2005.                                   |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Ensure the percentages of NARA          |
| Performance**          |     employees in underrepresented groups    |
|                        |     match their respective availability     |
|                        |     levels in the Civilian Labor Force.     |
|                        |                                             |
|                        | -   Increase the percentage of people in    |
|                        |     underrepresented groups in pools of     |
|                        |     applicants from which to select         |
|                        |     candidates for positions in grades 13   |
|                        |     and above over the percentage in FY     |
|                        |     2006.                                   |
+------------------------+---------------------------------------------+

**Outcome** NARA customer service to all segments of American society
improves because the workforce mirrors the society we serve.

**Significance** A diverse workforce enhances our agency by ensuring
that we can draw on the widest possible variety of viewpoints and
experiences to improve the planning and actions we undertake to achieve
our mission and goals. By promoting and valuing workforce diversity, we
create a work setting where these varied experiences contribute to a
more efficient and dynamic organization and employees can develop to
their full potential.

**Means and Strategies** Training in diversity is a critical step for
creating an understanding of the value of diversity and ensuring its
integration into our organization. We also are focusing on improving our
performance in hiring and promoting people in underrepresented groups by
continuing our efforts to expand recruiting techniques, collecting and
analyzing pertinent personnel management data, and implementing staff
development programs.

**Key external factors** Achievement of this target depends on qualified
people in underrepresented groups applying for positions at NARA.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+------+-----+-----+---+
| ***Performance Data***      | *   | *   | *   | **FY | *   | *   |   |
|                             | *FY | *FY | *FY | 20   | *FY | *FY |   |
|                             | 200 | 200 | 200 | 05** | 200 | 200 |   |
|                             | 2** | 3** | 4** |      | 6** | 7** |   |
+=============================+=====+=====+=====+======+=====+=====+===+
| Percent of employees who    | 52  | 72  | 66  | 62   |     |     |   |
| have received diversity     |     |     |     |      |     |     |   |
| training.                   |     |     |     |      |     |     |   |
+-----------------------------+-----+-----+-----+------+-----+-----+---+
| *Performance target for     | *   | *   | *   | *93* | *   | *   |   |
| percent of applicant pools  | 75* | 79* | 90* |      | 96* | 97* |   |
| for positions at grades     |     |     |     |      |     |     |   |
| GS-13 and above that        |     |     |     |      |     |     |   |
| contain people in           |     |     |     |      |     |     |   |
| underrepresented groups.*   |     |     |     |      |     |     |   |
+-----------------------------+-----+-----+-----+------+-----+-----+---+
| Percent of applicant pools  | 78  | 89  | 92  | 95   |     |     |   |
| for positions at grades     |     |     |     |      |     |     |   |
| GS-13 and above that        |     |     |     |      |     |     |   |
| contain people in           |     |     |     |      |     |     |   |
| underrepresented groups.    |     |     |     |      |     |     |   |
+-----------------------------+-----+-----+-----+------+-----+-----+---+
| Number of applicants for    | 1,  | 1,  | 1,  | 1    |     |     |   |
| positions at grades GS-13   | 779 | 177 | 783 | ,570 |     |     |   |
| and above.                  |     |     |     |      |     |     |   |
+-----------------------------+-----+-----+-----+------+-----+-----+---+
| Number of applicant pools   | 101 | 85  | 143 | 131  |     |     |   |
| for positions at grades     |     |     |     |      |     |     |   |
| GS-13 and above.            |     |     |     |      |     |     |   |
+-----------------------------+-----+-----+-----+------+-----+-----+---+
| Number of pools for         | 79  | 76  | 143 | 124  |     |     |   |
| positions in grades GS-13   |     |     |     |      |     |     |   |
| and above that had          |     |     |     |      |     |     |   |
| self-identified applicants  |     |     |     |      |     |     |   |
| in protected classes.       |     |     |     |      |     |     |   |
+-----------------------------+-----+-----+-----+------+-----+-----+---+
| *Percent of Civilian Labor  | *   | *   | *   | *80* | *   | *1  |   |
| Force rate used to          | 60* | 65* | 70* |      | 90* | 00* |   |
| determine if                |     |     |     |      |     |     |   |
| underrepresented groups met |     |     |     |      |     |     |   |
| employment target.*         |     |     |     |      |     |     |   |
+-----------------------------+-----+-----+-----+------+-----+-----+---+
| Underrepresented groups of  |     |     |     |      |     |     |   |
| employees meeting target    |     |     |     |      |     |     |   |
| (checkmark indicates target |     |     |     |      |     |     |   |
| met or exceeded)            |     |     |     |      |     |     |   |
+-----------------------------+-----+-----+-----+------+-----+-----+---+
| > ---Women                  |    |    |    |     |     |     |   |
| >                           |     |     |     |      |     |     |   |
| > ---Black                  |    |    |    |     |     |     |   |
| >                           |     |     |     |      |     |     |   |
| > ---Latino-Hispanic        |    |    |    |     |     |     |   |
| >                           |     |     |     |      |     |     |   |
| > ---Asian American/Pacific |    |    |    |      |     |     |   |
| > Islander                  |     |     |     |      |     |     |   |
|                             |    |    |    |      |     |     |   |
| ---American Indian/Alaskan  |     |     |     |      |     |     |   |
| Native                      |     |     |     |      |     |     |   |
|                             |     |     |     |      |     |     |   |
| ---Targeted disability      |     |     |     |      |     |     |   |
+-----------------------------+-----+-----+-----+------+-----+-----+---+
|                             |     |     |     |      |     |     |   |
+-----------------------------+-----+-----+-----+------+-----+-----+---+

**Data source** Performance Measurement and Reporting System and
semi-annual reports to the Archivist.

**Definitions** [Applicant:]{.underline} anyone who has applied for a
specific position; [Underrepresented groups:]{.underline} groups of
people tracked by the U.S. Equal Employment Opportunity Commission:
Minority groups (Black, Latino-Hispanic, Asian/Pacific Islander, and
American Indian/Alaskan Native); Women; People with Disabilities.

**Long Range Performance Target 5.3 By 2007, NARA will accept 100
percent of the validated legal documents submitted electronically for
publication in the *Federal Register*.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Accept validated legal documents        |
| Performance**          |     submitted electronically for            |
|                        |     publication in the *Federal Register*   |
|                        |     from all agencies.                      |
|                        |                                             |
|                        | -   Manage 75 percent of all *Federal       |
|                        |     Register* documents electronically      |
|                        |     using eDOCS.                            |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   100 percent of the validated legal      |
| Performance**          |     documents submitted electronically for  |
|                        |     publication in the *Federal Register*   |
|                        |     are accepted via eDOCS.                 |
+------------------------+---------------------------------------------+

**Outcome** Publication of documents in the *Federal Register* is easier
and more cost-effective for Federal agencies, and the public can obtain
these documents easier and faster.

**Significance** We publish the *Federal Register*, the *Code of Federal
Regulations*, and related publications, which contain information
essential to the life, health, safety, and defense of the citizens of
the United States and of our businesses, legal system, and Government.
Informing citizens of their rights and legal responsibilities is one of
our critical ongoing responsibilities.

**Means and Strategies** Technological developments in the publishing
world have expanded publication options available for *Federal Register*
materials, while developments in consumer technology have increased the
number and the availability of public access points to published
materials. Meanwhile, Federal agencies have rapidly increased their
ability to operate in an electronic information environment. The
resulting possibilities for enormously increased access and for
significantly improved operational efficiencies demand that
taxpayer-financed publishing systems, like the *Federal Register*
system, incorporate the new technologies. As online *Federal Register*
publications assume primacy among available formats, surveys show that
users are demanding that we employ the capabilities of new technologies
to provide more frequent revisions of the *Code of Federal Regulations*
(CFR*)* and better reference tools for using the publications. Federal
agencies that submit documents for publication also want us to permit
the electronic submission of documents. And the Government Paperwork
Elimination Act requires agencies to develop the capacity for electronic
commerce.

In FY 2003 we completed testing and accepted for deployment our new
electronic editing and publishing system, eDOCS. In partnership with
other agencies involved in the Administration's online rulemaking
initiative, we also provided an online means (at *regulations.gov*) for
the public to have access to, and provide comments on, all rules and
proposed rules published in the *Federal Register* and open for public
comment, a first step toward electronically integrating the various
stages of the rulemaking lifecycle. In FY 2004, we began a phased
deployment of eDOCS into our production processes to produce the daily
*Federal Register*. We are currently accepting electronic, digitally
signed *Federal Register* document submissions using Certificate
Authorities that are cross-certified by the public key infrastructure.
Also in FY 2005, we completed a reconfiguration eDOCS to improve
performance. In FY 2006 we will continue to improve and enhance the new
system and rollout the e-commerce functionality of eDOCS to more
agencies. We also will continue to participate in the development of
online rulemaking and interagency process integration. These efforts
presume that we continue our successful partnership with the Government
Printing Office (GPO) and involve GPO officials in planning the ongoing
use of the eDOCS system.

**Key external factors** We do not control the volume of work for which
we are responsible or the timing of submissions. We do not print or
distribute our publications, and we depend on GPO to provide common
hardware and software for publishing. GPO also controls the process by
which our publications are put online on GPO Access. Significant changes
in our workload would occur if support from GPO were decreased or
withdrawn. The decisions of EPA, as the lead partner in the online
rulemaking initiative, have a significant impact on the creation of
*Federal Register* document templates and the architecture of the
*regulations.gov* web site, decisions which could require adjustments in
eDOCS. Successful government-wide electronic commerce remains dependent
upon the resolution of technical issues surrounding government-wide
digital signature standards and an electronic public key infrastructure.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+------+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | **FY | *   | *   |
|                             | *FY | *FY | *FY | 20   | *FY | *FY |
|                             | 200 | 200 | 200 | 05** | 200 | 200 |
|                             | 2** | 3** | 4** |      | 6** | 7** |
+-----------------------------+-----+-----+-----+------+-----+-----+
| *Performance target for     | *-  | *-  | *-  | *50* | *   | *1  |
| percent of documents        | --* | --* | --* |      | 75* | 00* |
| Federal Register manages    |     |     |     |      |     |     |
| electronically using        |     |     |     |      |     |     |
| eDOCS.*                     |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of documents        | *-  | *-  | 9   | 22   |     |     |
| *Federal Register* manages  | --* | --* |     |      |     |     |
| electronically using eDOCS. |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of documents NARA    | *-  | *-  | 3,  | 7    |     |     |
| manages electronically      | --* | --* | 032 | ,066 |     |     |
| using eDOCS.                |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of documents         | 33, | 32, | 32, | 32   |     |     |
| published in the *Federal   | 055 | 066 | 417 | ,429 |     |     |
| Register.*                  |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of documents         | *-  | *-  | 3,  | 4    |     |     |
| submitted for publication   | --* | --* | 032 | ,142 |     |     |
| electronically.             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of documents        | *-  | *-  | 9   | 13   |     |     |
| submitted for publication   | --* | --* |     |      |     |     |
| electronically.             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of public inspection | *-  | *-  | 3,  | 9    |     |     |
| documents available to the  | --* | --* | 032 | ,173 |     |     |
| public electronically.      |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of official *Federal | 150 | 160 | 208 | 142  |     |     |
| Register* documents         |     |     |     |      |     |     |
| retrieved online (in        |     |     |     |      |     |     |
| millions)                   |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of rulemakings open  | *-  | 371 | 240 | 849  |     |     |
| for comment successfully    | --* |     |     |      |     |     |
| retrieved at                |     |     |     |      |     |     |
| *regulations.gov (in        |     |     |     |      |     |     |
| thousands)*.                |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
|                             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+

## Milestones

+----------------+-----------------------------------------------------+
| ##### FY 2002  | -   Contractor efforts to build, install, and test  |
|                |     an electronic editing and publishing system 75  |
|                |     percent complete.                               |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   Testing and acceptance of electronic editing    |
|                |     and publishing system completed.                |
|                |                                                     |
|                | -   *Regulations.gov* launched.                     |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   eDOCS deployed into *Federal Register*          |
|                |     production.                                     |
|                |                                                     |
|                | ```{=html}                                          |
|                | <!-- -->                                            |
|                | ```                                                 |
|                | -   Validated legal documents submitted             |
|                |     electronically for publication in the *Federal  |
|                |     Register* from 3 agencies accepted.             |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   Validated legal documents submitted             |
|                |     electronically for publication in the *Federal  |
|                |     Register* from 15 agencies accepted.            |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006      | -   Validated legal documents submitted             |
| Estimated**    |     electronically for publication in the *Federal  |
|                |     Register* from all agencies accepted.           |
|                |                                                     |
|                | -   Continuity of Operations Plan (COOP) for NARA   |
|                |     to establish appropriate alternate sites for    |
|                |     publication of *Federal Register* developed.    |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2007      | -   100 percent of the validated legal documents    |
| Projected**    |     submitted electronically for publication in the |
|                |     Federal Register accepted via eDOCS.            |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist.

**Long Range Performance Target 5.4. By 2008, all public network
applications are available 99.9 percent of the time.**

+------------------------+---------------------------------------------+
| **FY 06 Estimated      | -   Public network applications are         |
| Performance**          |     available 98 percent of the time.       |
|                        |                                             |
|                        | ```{=html}                                  |
|                        | <!-- -->                                    |
|                        | ```                                         |
|                        | -   Upgrade physical security of NARA's     |
|                        |     computer infrastructure at remaining    |
|                        |     NARA locations.                         |
+------------------------+---------------------------------------------+
|                        |                                             |
+------------------------+---------------------------------------------+
| **FY 07 Projected      | -   Public network applications are         |
| Performance**          |     available 98.9 percent of the time.     |
+------------------------+---------------------------------------------+

**Outcome** NARA information and services are accessible to the public
24 hours a day.

**Significance** Dramatic increases in computer interconnectivity,
especially in the use of the Internet, continue to revolutionize the way
our Government, our nation, and much of the world communicate and
conduct business. Our customers expect information and services to be
available when they need them. However, this widespread
interconnectivity poses significant risks to the Government's computer
systems and the critical operations they support. The speed and
accessibility, as well as the other enormous benefits of the computer
age, if not properly controlled, allow individuals and organizations to
interfere with critical operations for mischievous or malicious
purposes. Reliable performance and security of our public network
applications is essential to ensuring that customer expectations for
access to our information and services can be met. In addition to
supporting public network applications, successful implementation and
deployment of many NARA initiatives, including ERA, is dependent upon a
robust, reliable, stable, scalable, and high performance technology
infrastructure.

**Means and Strategies** NARA's fundamental strategic business goal as
the national record keeper is to preserve and provide access to the
records that document what the government does. NARA's Enterprise
Architecture (EA) is an information technology blueprint that specifies
how NARA will use information technology (IT) to support its strategic
business goal. NARA needs to enforce the governance process related to
its EA. It is the enforcement of the EA governance that will allow NARA
to hold all IT projects accountable for EA compliance and alignment with
the Federal Enterprise Architecture. With funding in FY 2003, we
developed an initial release of the EA that reflected the agency's first
attempt at consolidating IT information and establishing the EA
documentation set. In FY 2004 we focused on EA process improvement, IT
security, IT operations, and the sequencing plan (which is a prioritized
list for developing IT solutions). Although progress has been made over
the past few years, there are some gaps that have been identified as a
result of GAO and OMB assessments and the agency-wide review of the EA
work products over the last two years.

The authenticity and reliability of our electronic records and
information technology systems are only as good as our IT security
infrastructure. We must ensure the security of our data and our systems
or we risk undermining our agency's credibility and ability to carry out
our mission and the Government's ability to document the results of and
accountability for its programs. IT security becomes even more critical
as we increase our visibility through the implementation of electronic
government initiatives that expand online services to the public. The
more we increase electronic access to our services and records, the more
vulnerable we potentially are to intrusions, viruses, privacy
violations, fraud, and other abuses of our systems.

In FY 2003 we began the work to build and sustain an ongoing,
comprehensive IT security program that will ensure the integrity and
safety of our data and systems. Today, IT security is an integral part
of the architectural review process for all new project designs, NARA
information systems are undergoing risk assessments and security
certification so that they can be formally accredited for operation on
the NARA network , and we have implemented a continuing security
awareness and training program for employees. In FY 2004, we enhanced
perimeter defenses, access control, remote access, incident response
capability, and system security configurations, and updated them to be
consistent with revised National Institute of Standards and Technology
(NIST) guidelines. We refined our information system risk assessments
and certifications and established an IT Security Risk Management Plan.
In FY 2005 our security program was enhanced by the update of NARA 804,
Information Technology (IT) Systems Security, and the inclusion of the
Security Architecture component in the Enterprise Architecture. The
program was also strengthened by the creation of IT governance boards
which provide strong support for configuration management of IT systems
that are in production and under development. Standardized
configurations were adopted for a number of key operating systems, and
network monitoring was enhanced through the deployment of an Intrusion
Detection System. Classified IT systems were brought under centralized
management control and NARA produced and tested a Disaster Recovery
Plan. IT security will be a continuing priority in the foreseeable
future as we rely more and more on our IT infrastructure to provide
services to the public. It will also continue to receive close oversight
by our Inspector General and their auditors.

**Key external factors** Constantly evolving hardware and software
changes make it difficult to accommodate growth while ensuring the
minimum performance levels on existing systems. In addition to the
technical hurdles NARA faces in providing reliable support and services,
new opportunities for strengthening the IT infrastructure from a
security perspective may be introduced, which can affect the entire
enterprise architecture.

**[Verification and Validation]{.underline}**

+-----------------------------+-----+-----+-----+------+-----+-----+
| ##### *Performance Data*    | *   | *   | *   | **FY | *   | *   |
|                             | *FY | *FY | *FY | 20   | *FY | *FY |
|                             | 200 | 200 | 200 | 05** | 200 | 200 |
|                             | 2** | 3** | 4** |      | 6** | 7** |
+=============================+=====+=====+=====+======+=====+=====+
| Percent of public network   | 9   | 9   | 100 | 99.9 |     |     |
| availability.               | 9.9 | 9.9 |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| *Performance target for     |     |     | *96 | *97* | 9   | 99  |
| percent availability of     |     |     | .5* |      | 8.9 |     |
| public applications*        |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Percent of public network   | --- | --- | 9   | 98.9 |     |     |
| applications availability   |     |     | 8.7 |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of total hours that  | --- | --- | 1,  | 923  |     |     |
| any public network          |     |     | 047 |      |     |     |
| application was unavailable |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Number of network users for | --- | --- | 4.4 | 6.6  |     |     |
| public applications (in     |     |     |     |      |     |     |
| millions)                   |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
| Cost per network user for   | --- | --- | \$0 | \$   |     |     |
| public applications         |     |     | .29 | 0.24 |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+
|                             |     |     |     |      |     |     |
+-----------------------------+-----+-----+-----+------+-----+-----+

***Milestones***

+----------------+-----------------------------------------------------+
| FY 2002        | Use of an agency-wide data model in the development |
|                | of IT systems implemented.                          |
|                |                                                     |
|                | 10 percent of the NARA information systems for      |
|                | operation on our network certified secure and       |
|                | accredited.                                         |
|                |                                                     |
|                | Requirements for an enterprise repository for       |
|                | NARA's agency-wide data model and associated IT     |
|                | documentation developed.                            |
|                |                                                     |
|                | New phone system in College Park and the *Federal   |
|                | Register*, part of a larger telecommunications      |
|                | upgrade throughout NARA's facilities, installed.    |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2003**    | -   96 percent of the NARA information systems for  |
|                |     operation on our network certified secure and   |
|                |     accredited.                                     |
|                |                                                     |
|                | -   Prototype of an enterprise repository for       |
|                |     NARA\'s Enterprise Architecture and associated  |
|                |     IT documentation substantially developed.       |
|                |                                                     |
|                | -   Telecommunications upgrades continued for NARA  |
|                |     locations outside of College Park and the       |
|                |     *Federal Register*.                             |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2004**    | -   Enterprise repository for NARA\'s Enterprise    |
|                |     Architecture and associated IT documentation    |
|                |     piloted.                                        |
|                |                                                     |
|                | -   Improved agency-wide disaster recovery          |
|                |     processes and mechanisms implemented.           |
|                |                                                     |
|                | -   Telecommunications upgrade complete except for  |
|                |     Atlanta and Archives I.                         |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2005**    | -   Physical security of NARA's computer            |
|                |     infrastructure at 50 percent of NARA locations  |
|                |     upgraded.                                       |
|                |                                                     |
|                | -   Enterprise repository for NARA\'s Enterprise    |
|                |     Architecture and associated IT documentation    |
|                |     implemented.                                    |
|                |                                                     |
|                | -   Development of an enterprise-wide disaster      |
|                |     recovery plan and an enterprise-wide continuity |
|                |     of operations plan completed.                   |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| **FY 2006**    | -   Physical security of NARA's computer            |
|                |     infrastructure at remaining NARA locations      |
|                |     upgraded.                                       |
+----------------+-----------------------------------------------------+

**Data source** Performance Measurement and Reporting System and
quarterly performance reports to the Archivist. [NARANET:]{.underline} a
collection of local area networks installed in 34 NARA facilities that
are connected to a wide area network at Archives II, using frame relay
telecommunications, and then to the Internet. NARANET includes personal
computers with a standardized suite of software. NARANET was designed to
be modular and scalable using standard hardware and software components.

[^1]: NARA's Strategic Plan for 2007-2017 is under development. While
    many of the existing performance measures in this plan will be
    realigned with the new plan, some new measures will be created, some
    will become internal measures, and others will be discontinued. We
    will reissue this plan after the new Strategic Plan is completed
    later this year.