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  **Summary of Disability-Related Complaint     
  Data**                                        

                                                

  **[All Carriers]{.underline}**                

  Total number of complaints                    
  submitted: ** 13,584**                        

  **Carrier Name**                              **Number of Complaints**

  AER LINGUS LIMITED                            2

  AERO CALIFORNIA                               0

  AERODYNAMICS, INC.                            0

  AEROFLOT RUSSIAN AIRLINES                     0

  AEROLINEAS ARGENTINAS                         0

  AEROMEXICO                                    3

  AEROPOSTAL ALAS DE VENEZUEL                   0

  AEROSERVICES CORPORATE                        0

  AEROSVIT UKRANIAN AIRLINES                    0

  AIR ATLANTA EUROPE                            0

  AIR ATLANTA ICELANDIC                         0

  AIR CANADA                                    160

  AIR CANADA JAZZ                               13

  AIR CHINA                                     0

  AIR COMET S.A.                                0

  AIR EUROPA LINEAS AEREAS                      0

  AIR FRANCE                                    83

  AIR JAMAICA LIMITED                           7

  AIR JAPAN, CO                                 0

  AIR LUXOR                                     0

  AIR NEW ZEALAND                               0

  AIR PACIFIC, LTD.                             0

  AIR TAHITI NUI                                0

  AIR TRANSAT                                   15

  AIR WISCONSIN                                 168

  AIR-INDIA                                     1

  AIRTRAN                                       134

  ALASKA AIRLINES                               265

  ALITALIA-LINEE AEREE ITALIA                   6

  ALL NIPPON AIRWAYS CO.                        1

  ALLEGIANT                                     31

  ALOHA AIRLINES                                10

  AMERICA WEST                                  380

  AMERICAN AIRLINES                             2616

  AMERICAN EAGLE AIRLINES                       443

  ASIANA AIRLINES, INC.                         4

  ATA                                           68

  ATLANTIC SOUTHEAST AIRLINES                   209

  AUSTRIAN AIRLINES                             4

  AVIACSA AIRLINES                              3

  AVIANCA                                       2

  AVIATION CONCEPTS                             0

  BAHAMASAIR HOLDING LIMITED                    1

  BELAIR AIRLINES                               0

  BOSTON-MAINE AIRWAYS                          4

  THOMSONFLY LTD.                               124

  BRITISH AIRWAYS PLC                           144

  BRITISH MIDLAND AIRWAYS LTD                   15

  BWIA WEST INDIES AIRWAYS                      0

  CASINO EXPRESS                                1

  CATHAY PACIFIC AIRWAYS, LTD                   5

  CHAMPION AIR                                  6

  CHAUTAUQUA AIRLINES, INC                      97

  CHINA AIRLINES, LTD                           2

  CHINA EASTERN AIRLINES                        0

  COMAIR                                        238

  COMPANIA MEXICANA DE AVIACI                   7

  COMPANIA PANAMENA (COPA)                      10

  CONDOR FLUGDIENST                             0

  CONTINENTAL                                   614

  CONTINENTAL MICRONESIA                        5

  CZECH AIRLINES                                48

  DELTA AIR LINES                               1669

  EGYPTAIR                                      0

  EL AL ISRAEL AIRLINES LTD.                    93

  EMIRATES AIRLINE                              1

  EOS AIRLINES                                  0

  ETHIOPIAN AIRLINES                            0

  EUROATLANTIC AIRWAYS TRANSPORTES AE           0

  EVA AIRWAYS CORPORATION                       2

  EXCEL AIRWAYS                                 0

  EXECUTIVE AIRLINES                            43

  FALCON AIR EXPRESS                            1

  FINNAIR OY                                    0

  FIRST CHOICE AIRWAYS                          6

  FRONTIER AIRLINES                             69

  GOJET AIRLINES, LLC                           0

  HAWAIIAN AIRLINES                             115

  HMY AIRWAYS, INC.                             11

  HORIZON AIR                                   84

  IBERIA AIRLINES OF SPAIN                      29

  ICELANDAIR                                    0

  INDEPENDENCE AIR/ATLANTIC COAST AIR           20

  ISRAIR                                        0

  JALWAYS CO., LTD.                             0

  JAPAN AIR LINES CO., LTD.                     5

  JETBLUE                                       344

  KLM ROYAL DUTCH AIRLINES                      31

  KOREAN AIR LINES CO., LTD.                    3

  KUWAIT AIRWAYS, CORP.                         0

  LACSA                                         4

  LAN ECUADOR                                   3

  LAN PERU AIRLINES                             8

  LAN-CHILE AIRLINES                            26

  LINEAS AEREAS AZTECA                          0

  LLOYD AEREO BOLIVIANO S. A.                   0

  LUFTHANSA GERMAN AIRLINES                     91

  LUFTRANSPORT-UNTERNEHMEN                      8

  MALAYSIAN AIRLINE SYSTEM                      0

  MALEV HUNGARIAN AIRLINES                      2

  MARTINAIR HOLLAND N.V.                        35

  MAXJET AIRWAYS, INC.                          0

  MESA AIRLINES                                 230

  MESABA AIRLINES                               198

  MIAMI AIR INT\'L                              0

  MIDWEST AIRLINES                              22

  MONARCH AIRLINES LIMITED                      5

  MYTRAVEL AIRWAYS                              1

  NORTH AMERICAN AIRLINES                       0

  NORTHWEST AIRLINES                            1404

  OLYMPIC AIRWAYS                               0

  OMNI AIR INTERNATIONAL, INC.                  6

  PACE AIRLINES                                 1

  PAKISTAN INT\'L AIRLINES                      2

  PHILIPPINE AIRLINES, INC.                     13

  POLSKIE LINIE LOTNICZE                        0

  POLYNESIAN AIRLINES LTD.                      0

  PRIMARIS                                      0

  PRIVATAIR                                     0

  PSA                                           66

  QANTAS AIRWAYS LTD                            14

  REPUBLIC AIRLINES                             0

  ROYAL AIR MAROC                               2

  RYAN INTL AIRLINES                            2

  SATA INTERNACIONAL                            0

  SAUDI ARABIAN AIRLINES CORP                   0

  SCANDINAVIAN AIRLINES SYS.                    23

  SHUTTLE AMERICA                               18

  SIERRA PACIFIC AIRLINES                       0

  SINGAPORE AIRLINES LTD.                       1

  SKY KING                                      0

  SKYSERVICE AIRLINES INC                       10

  SKYWEST                                       142

  SOUTH AFRICAN AIRWAYS                         1

  SOUTHWEST AIRLINES                            527

  SPIRIT AIR LINES                              64

  SUN COUNTRY                                   41

  SWISS INTERNATIONAL AIRLINES                  16

  TACA INT\'L AIRLINES                          16

  TAP-PORTUGUESE AIRLINES                       3

  THAI AIRWAYS INT\'L LTD.                      2

  THOMAS COOK AIRLINES, UK LTD.                 3

  TITAN AIRWAYS                                 0

  TRANS STATES AIRLINES                         9

  TRANSPORTES AEREOS DE CABO                    0

  TRANSPORTES AEROS MERIDIONA                   125

  TURK HAVA YOLLARI, A.O.                       4

  UNITED AIRLINES                               1294

  USA 3000                                      20

  USAIRWAYS                                     506

  UZBEKISTAN AIRWAYS                            0

  VARIG, S. A.                                  0

  VICTORY AIR TRANSPORT                         0

  VIRGIN ATLANTIC AIRWAYS                       117

  WESTJET                                       24

  WORLD AIRWAYS                                 0

  **Total number of complaints submitted:**     **13584**
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  **Summary of Complaints By Complaint                                                                                                                                                                    
  Category**                                                                                                                                                                                              

                                                                                                                                                                                                          

  **[All Carriers]{.underline}**                                                                                                                                                                          

  Total number of complaints                                                                                                                                                                              
  submitted: ** [13584]{.underline}**                                                                                                                                                                     

                                                                                                                                                                                                          

  Category of Complaints                Vision     Hearing    Vision &   Paraplegic   Quadriplegic   Other        Oxygen   Stretcher   Other        Other       Mentally   Communicable   Allergies       Total of
                                        Impaired   Impaired   Hearing                                wheelchair                        Disability   Assistive   Impaired   Disease                        Categoty of
                                                              Impaired                                                                              Device                                                Complaints

  Refusal To Board Passenger            1          0          0          2            0              33           28       0           36           1           8          3              2               114

  Refusal to Board w/o Attendant        0          0          0          2            0              13           2        0           6            0           1          0              0               24

  Security Issues Regarding Disability  0          2          0          0            0              16           1        0           15           2           3          0              0               39

  Aircraft Not Accessible               1          1          0          5            1              92           0        0           26           28          2          0              3               159

  Airport Not Accessible                2          0          1          3            1              45           0        0           20           1           0          0              0               73

  Advance Notice Dispute                1          1          0          1            1              38           16       0           8            2           0          0              5               73

  Seating Accommodation                 24         14         6          20           14             292          2        0           884          12          12         0              11              1291

  Failure to Provide Assistance         125        71         28         66           45             7106         187      3           996          162         33         4              95              8921

  Damage to Assistive Device            0          0          1          21           10             691          3        0           23           125         5          1              0               880

  Storage and Delay of Assistive Device 2          2          1          7            6              269          9        0           75           156         2          0              0               529

  Service Animal Problem                13         5          2          0            1              1            0        0           56           0           3          0              2               83

  Unsatisfactory Info                   11         35         1          8            3              135          39       0           91           14          12         0              31              380

  Other                                 18         26         0          5            7              330          94       1           307          43          8          0              179             1018

  Total of Category of Disability       198        157        40         140          89             9061         381      4           2543         546         89         8              328             13584
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