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| ![](media/imag     | **Transportation**                              |
| e1.png){width="0.4 |                                                 |
| 305555555555556in" | **Facts**                                       |
| height="0.42       |                                                 |
| 22222222222222in"} | Aviation Consumer Protection Division           |
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| **U.S. Department  |                                                 |
| of**               |                                                 |
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| **Transportation** |                                                 |
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| Office of the      |                                                 |
| Secretary          |                                                 |
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| of Transportation  |                                                 |
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***Information for Consumers Regarding the Cessation of Service by***

***Big Sky Airlines (a Delta Connection Carrier)***

Big Sky Airlines of Billings, Montana operates under its own name in
five western states, and as a Delta Connection carrier in the northeast
and to/from Cincinnati. The carrier announced in December 2007 that it
was ceasing operations. Its Delta Connection service is ending January
7, 2008. Big Sky states that it plans to operate its western routes for
several weeks beyond that; after that those routes will be taken over by
Great Lakes Airlines. Big Sky has stated that it is not filing for
bankruptcy protection but that it intends to conduct an orderly
shutdown.

If you are ticketed to fly on Big Sky in the far west, call Big Sky at
1-800-237-7788 or Great Lakes Airlines at 1-800-554-5111 to determine
the status of your flight and reservation. Once Great Lakes begins
serving Big Sky's routes, your Big Sky ticket should be accepted by
Great Lakes. If the schedule changes significantly and the new flights
are not acceptable to you, you may seek a refund ― see the next section
of this fact sheet.

If you have a ticket for Big Sky's Delta Connection service to/from
Cincinnati or in the northeastern U.S., Delta Air Lines is arranging
rerouting and will be contacting you. If you do not hear from Delta
within a reasonable time, you should contact the carrier directly. Delta
states that there will be no additional fare or fees for this rerouting.
Delta states that if the rerouting that you are offered is not
acceptable, it will provide you a full refund upon request.

***[Refunds for western routes]{.underline}***

If you have a ticket on Big Sky for one of its western routes and you
paid by credit card (whether or not you received the ticket) and you do
not receive transportation, you may be able to have the cost of your
unused ticket credited to your credit card account. Write to your credit
card company, being sure to state your account number. Enclose a
photocopy of the ticket, itinerary, or receipt, if possible, or indicate
the price of the transportation and the date it was purchased. If the
transportation was partially used, identify the used and unused
segments. State that Big Sky has ceased operations and that you will not
receive the services that you charged to your account, and that you are
requesting a credit pursuant to the [Fair Credit Billing
Act](http://www.ftc.gov/bcp/conline/pubs/credit/fcb.htm).

This notice must be received by the credit card issuer no later than 60
days after the date that you received the [first]{.underline} [monthly
statement]{.underline} that listed the charge for the Big Sky
transportation, although credit card companies sometimes waive this
deadline for future transportation.

If you paid by cash or check for a flight on one of Big Sky's western
routes and you do not receive transportation from Big Sky or Great Lakes
Airlines or a refund from Big Sky, you should monitor the web sites of
the Department of Transportation
([http://airconsumer.ost.dot.gov](http://airconsumer.ost.dot.gov/)) and
Big Sky ([http://www.bigskyair.com](http://www.bigskyair.com/)) to keep
abreast of your options.

As indicated earlier in this fact sheet, if you hold a ticket for a
flight on Big Sky's Delta Connection service to/from Cincinnati or in
the northeastern U.S. and the flight does not operate, and the rerouting
arranged by Delta is not acceptable to you, Delta Airlines will provide
a full refund upon request.

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