+---------------------+---+--------------------+--------------------+-----+
| National            |   | **KMI**            | 3792.1             |     |
| Aeronautics and     |   |                    |                    |     |
|                     |   |                    | Revision I         |     |
|   ----------------  |   |                    |                    |     |
|                     |   |                    |                    |     |
|   Space             |   |                    |                    |     |
|   Administration    |   |                    |                    |     |
|                     |   |                    |                    |     |
|   **John F.         |   |                    |                    |     |
|   Kennedy Space     |   |                    |                    |     |
|   Center**          |   |                    |                    |     |
|                     |   |                    |                    |     |
|   ----------------  |   |                    |                    |     |
+---------------------+---+--------------------+--------------------+-----+
|                     | * |                    | May 29, 2001       |     |
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|                     | A |                    |                    |     |
|                     | T |                    |                    |     |
|                     | E |                    |                    |     |
|                     | * |                    |                    |     |
|                     | * |                    |                    |     |
+---------------------+---+--------------------+--------------------+-----+
|                     |   |                    |                    |     |
+---------------------+---+--------------------+--------------------+-----+
|                     | * |                    | May 29, 2005       |     |
|                     | * |                    |                    |     |
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|                     | I |                    |                    |     |
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|                     | S |                    |                    |     |
|                     | * |                    |                    |     |
|                     | * |                    |                    |     |
+---------------------+---+--------------------+--------------------+-----+

# MANAGEMENT INSTRUCTION

**RESPONSIBLE OFFICE:** Spaceport Services

**SUBJECT:** [KSC Employee Assistance Program]{.underline}

1\. [PURPOSE]{.underline}

This Instruction establishes policy and assigns responsibilities for
implementing the NASA Employee Assistance Program (EAP) at the Kennedy
Space Center (KSC).

2\. [APPLICABILITY]{.underline}

This Instruction applies to all KSC organizational elements, including
contractors and tenants to the extent specified in their contracts
and/or operative lease or concession agreements.

3\. [AUTHORITY]{.underline}

a\. NPD 1830.1 (as revised), \"NASA Employee Assistance Program\"

b\. NPD 1810.2 (as revised), \"NASA Occupational Medicine Program\"

4\. [POLICY]{.underline}

a\. KSC will establish and operate an EAP to benefit the broad range of
employees and other personnel that work to accomplish the KSC mission.
This program is being implemented in accordance with NASA policy as
outlined in NPD 1830.1. All employee records generated under this
program will be safeguarded according to the NASA 10HIMS System of
Records, as described in the Federal Register, and the Privacy Act of
1974. In addition, those records pertaining to alcohol and drug abuse
diagnosis, treatment, etc., shall be safeguarded according to 42 CFR
Part 2 (Confidentiality of Alcohol and Drug Abuse Patient Records).

b\. Employees\' job security and promotion opportunities will not be
jeopardized merely by participating in this program. However, the
actions of personnel in sensitive positions must not be permitted to
have an adverse effect on the welfare of others, the ultimate security
and/or resources of the Center, the National Aeronautics and Space
Administration and its programs, or the United States of America.

5\. [RESPONSIBILITIES]{.underline}

The KSC Chief Medical Officer is responsible for the overall
implementation, management and direction of the EAP.

\* 6. [SUPERSESSION]{.underline}

This Instruction supersedes KMI 3792.lH.

Roy D. Bridges, Jr.

Director

Attachments:

A. Implementation Plan

B. Responsibilities

[DISTRIBUTION]{.underline}:

Tech Doc Library

## IMPLEMENTATION PLAN

1\. [ORGANIZATION]{.underline}

a\. Within the aggregate structure of KSC Spaceport Services and in the
operational setting of the Occupational Health Facility, a separate
counseling, therapeutic, and referral service is provided for eligible
KSC employees, both contractor and civil service, self-referred or
supervisor-referred. To the extent feasible, these services are extended
to family members of counseled employees.

b\. Professional counseling by the designated counselor is made
available to employees for direct consultation without the need for
intermediary medical evaluation or referral.

2\. [OPERATION]{.underline}

a\. [Administration]{.underline}

\(1\) Under the overall direction of the Program Medical Director, and
through the Program Medical Administrator, the designated counselor will
provide clinical evaluations of all referrals.

\(2\) Appropriate liaison with the Personnel Officer, supervisors, the
Protective Services Branch (for persons in sensitive positions), the
Chief Counsel, and designated representatives of applicable Government
labor organizations will assure maximal benefit from program activities;
however, confidentiality of the EAP is also of paramount concern.

\(3\) Designated civil service and contractor medical personnel will
provide managerial, operational, counseling, educational, and referral
services, with appropriate ancillary support from other KSC personnel
resources as required.

b\. [Program Activities]{.underline}

\(1\) The designated counselor will provide onsite counseling,
assessment and referral services, ongoing training programs for
supervisors on employee assistance, and consultation with management
personnel regarding employee fitness for duty. Professional
responsibilities will include the following:

> \(a\) Diagnosis of and short-term counseling for situational
> disturbances, and provision of referral treatment plans.
>
> \(b\) Assessment and referral services for chronic and specialized
> problems and follow‑up evaluation of services rendered.
>
> \(c\) Consultation with management, security, and medical personnel
> regarding troubled employees.
>
> \(d\) Input to Unescorted Access/Personnel Reliability Program (UAPRP)
> and assessment of fitness for duty, as needed.
>
> \(e\) Arrangement of psychiatric evaluations and communication of
> findings.
>
> \(f\) Development and implementation of training sessions on employee
> assistance for supervisory personnel.
>
> \(g\) Referral of patients for future physical or psychological
> specialty examination or treatment. Any costs incurred for the
> referred services must be borne by the employee.
>
> \(h\) Assessment, referral, and follow-up services (as requested) in
> support of the NASA Drug-Free Workplace Program at KSC.

(i) Participation in the KSC Workplace Violence Policy Development and
    Assessment teams.

> \*(j) Implementation of the EAP Psychological Support Preparedness
> Plan in the Event of a Disaster as outlined in KHB 3792.1.

\(2\) The full resources of the Employee Assistance Program will
establish programs and mechanisms to:

\(a\) Extend awareness of subject problems and available assistance to
all employees.

\(b\) Educate medical personnel and supervisors in recognizing and
dealing with employees manifesting work performance problems.

\(c\) Maintain the confidentiality of the program and security of the
records according to legal requirements of the NASA 10HIMS System of
Records, as described in the Federal Register, the Privacy Act of 1974
and 42 CFR Part 2, (Confidentiality of Alcohol and Drug Abuse Patient
Records).

## RESPONSIBILITIES

\* 1. The KSC Chief Medical Officer, Spaceport Services, is the Program
Medical Director and is responsible for the overall direction of the KSC
Employee Assistance Program. This includes:

a\. Issuing KSC policy supporting the EAP.

b\. Assuring provision of trained and competent program counselor(s) and
other required support personnel to provide confidential advice and
medical consultation for personnel who request specific information or
assistance on personal problems, use of drugs or alcohol, or other
health problems.

c\. Assuring and approving requirements and objectives of the program.

d\. Monitoring and guiding the total program.

\* 2. The Spaceport Services Aerospace Medicine and Occupational Health
Branch is responsible for designating the Program Medical Administrator
who is a NASA medical officer and is responsible for overall management
and operation of the KSC program as implemented by Occupational Medicine
& Environmental Health Services personnel. This includes:

a\. Assuring administrative and medical support to the program
counselor.

b\. Monitoring and assuring appropriate consultants and agencies for
referrals.

c\. Assuring the appropriate medical elements of the counselor\'s
activities. Emphasis will be placed on plans for patient referral and
the content of educational and training activities.

d\. Assuring confidentiality of the program and security of records.

e.  Ensuring that legal provisions are met, including those of the NASA
    10 HIMS System of Records, as described in the Federal Register, the
    Privacy Act of 1974 and 42 CFR Part 2.

f\. Providing follow‑up status, as required.

g\. Ensuring that mental health, anger management, drug abuse, and
alcoholism programs to inform and educate KSC personnel are put into
effect.

h\. Compiling statistical, administrative, and program evaluation
reports for submission to appropriate authorities.

3\. The Director, Workforce and Diversity Management Office, is
responsible for (applicable to KSC civil service employees only):

a\. Assisting supervisors in monitoring and documenting employee
performance.

b\. Acting directly with employees, or through supervisors to ensure
that employees are aware of and given the opportunity for advice and
treatment under the EAP.

c\. Ensuring supervisors receive education and training on the EAP.

d\. Advising and assisting supervisors in implementing appropriate
personnel actions on employees under this program who do not become
rehabilitated and whose job performance does not meet acceptable
standards.

e\. Assuring that no employee will have his/her job security or
promotion opportunities jeopardized merely by a request for counseling
or referral assistance, except for limitations which may be placed on
persons in sensitive positions.

4\. Supervisors are responsible for:

a\. Carefully reviewing the work performance of their employees and
documenting serious work performance problems.

b\. Discussing deficiencies in work performance with the employee and
identifying corrective action.

c\. Urging employees whose deteriorating work performance could be due
to a mental health, drinking, or drug abuse problem, which has not
improved through regular administrative procedures, to contact officials
of the EAP about medical, counseling, or advisory services.

> d\. Avoiding any discussion with an employee that could be interpreted
> as diagnosing the cause of poor work performance as an alcohol, drug
> abuse, or mental health problem.
>
> e\. Initiating, in consultation with the Program Medical Administrator
> and the Personnel Officer, appropriate administrative action
> (including disciplinary or adverse action) when an employee fails to
> bring performance up to a satisfactory level after assistance under
> this program has been offered and a reasonable period of time for
> rehabilitation has been allowed.

f\. Assuring, in coordination with the Program Medical Director and
Administrator, the counselor, and the installation security officer,
that continued assignment of persons to sensitive duties will not
adversely affect national security.