# Preservation Activities at the Library of Congress

## Part 1: Process Model

**Prepared by Tom Delsey**

**Revised Draft**

**December 28, 2000**

# Contents

Purpose 1

Scope 1

Diagramming Conventions 2

Process Model Overview 2

Figure 1: Process Model Overview 4

Table 1: Process Definitions 5

Process Analysis 9

Table 1.1: Marking 10

Table 1.2: Monitoring 11

Table 1.3: Assessing 12

Table 1.4: Scheduling 14

Table 1.5: Replacement 15

Table 1.6: Preparation 16

Table 1.7: Shipping 18

Table 1.8: Housing 19

Table 1.9: Binding 20

Table 1.10: Treatment 21

Table 1.11: Reformatting (Photography) 22

Table 1.12: Reformatting (Microfilming) 23

Table 1.13: Reformatting (Digitization) 24

Table 1.14: Receiving 26

Table 1.15: Quality Review 27

Table 1.16: Storing 29

Table 1.17: Disposition 30

Table 1.18: Delivery 31

Table 1.19: Routing 32

Table 1.20: Tracking 33

Table 1.21: Planning 34

Table 1.22: Maintaining Equipment and Supplies 35

Table 1.23: Research 36

Table 1.24: Training 37

Table 1.25: Outreach 38

#### Part 1: Process Model

## Purpose

This process model is a structured representation of the processes and
activities for which the Preservation Directorate is responsible.

It is intended to serve as a means of clarifying the extent of those
processes and activities, their interrelationships, and the information
transactions associated with them.

The process model is also intended to serve as the basis for a more
detailed analysis of the information that is required to support the
preservation activity and the development of an information model (see
Part 2).

## Scope

The process model is centred on the processes and activities carried out
within the Preservation Directorate at the Library of Congress. It is
intended to reflect the full range of those processes and activities,
and to identify in a comprehensive way the information transactions that
occur as part of those activities. Further consultation within LC will
be required to determine how fully the draft model reflects preservation
activities managed in custodial divisions outside the Preservation
Directorate.

Earlier drafts of the process model were reviewed with managers and
staff from the five divisions within the Directorate as well as with
participants in a focus group comprising representatives from a number
of other research libraries. This revised and expanded draft
incorporates additions and changes to the process model identified in
the course of both internal and external review.

## Diagramming Conventions

  --------------- -------------------------------------------------------
                  An oval (or "bubble") represents a major process or
                  group of processes.

                  The lines and arrows connecting one "bubble" with
                  another represent the logical workflow from one stage
                  of processing to the next.

                  A solid circle at the end of a line represents an
                  endpoint in the logical workflow within the
                  preservation activity.
  --------------- -------------------------------------------------------

## Process Model -- Overview

The process model overview (Figure 1) depicts the major processes and
activities (as defined in Table 1) that are carried out in the
Preservation Directorate. The processes are represented as "logical"
stages in the processing flow; they do not necessarily reflect the
alignment of responsibilities among organizational units within the
Directorate. Similarly the workflow represents a typical progression
from one process to another; it does not attempt to reflect in detail
the flow of materials from one organizational unit to another, nor does
it capture details of workflow that may occur on an exceptions basis.
Although the diagram shows the workflow as a linear sequence from one
process to another, in the actual workflow two or more processes may
occur in parallel and the progression from one process to another may be
iterative.

The diagram shows the preservation workflow originating from two
sources: accessions (i.e., newly acquired materials emanating from the
cataloguing process), and collections (i.e., materials stored as part of
the library's permanent holdings).

As diagrammed, newly acquired materials follow one of three logical
workflows: one through *marking*, a second through *scheduling*, and a
third through *assessing*. From *marking* materials may be directed to
*delivery* and proceed to the collections without any further
processing, or they may flow first through *quality review*. From
*assessing* materials proceed either to *scheduling* or to
*replacement*, or they may be sent directly for *disposition* or for
*delivery* to the collection. From *replacement* the original and the
replacement may be sent for *disposition* and *delivery*, respectively,
or the original may be sent for *disposition* and the replacement may be
cycled back for *assessing*. From *scheduling* materials flow to
*preparation*. From the *preparation* stage materials flow either
directly to technical processing performed on-site, or through
*shipping* for technical processing off-site. From the technical
processing stage (*housing, binding, treatment*, or *reformatting*)
materials flow either directly to *quality* *review* (when the technical
processing is performed on-site) or through *receiving* (when technical
processing is performed off-site). From *quality* *review* materials may
proceed through *delivery* to the collections without any further
processing, or may be cycled back through *preparation* and technical
processing for the correction of deficiencies noted at the *quality*
*review* stage. If newly acquired materials have been reformatted at
this stage they may flow from *quality* *review* through *storing* (of
the preservation master), and from there the original proceeds either
through *disposition* or through *delivery* to the collections along
with the reformatted product.

Materials stored as part of the library's permanent holdings enter the
preservation workflow either through *monitoring* or directly to either
*assessing* or *scheduling*. From *assessing* materials proceed either
to *scheduling* or to *replacement*, or they may be sent directly for
*disposition* or for *delivery* back to the collection. From
*replacement* the original and the replacement may be sent for
*disposition* and *delivery*, respectively, or the original may be sent
for *disposition* and the replacement may be cycled back for
*assessing*. From *scheduling* materials flow to *preparation*. From the
*preparation* stage collection materials follow the same flow as newly
acquired materials: to technical processing (either directly or through
*shipping*), on to *quality* *review* (either directly or through
*receiving*), and then they either proceed through *delivery* to be
returned directly to the collections or are re-cycled through
*preparation* and technical processing for the correction of
deficiencies. Collection materials that have been reformatted may flow
from *quality* *review* through *storing* (of the preservation master),
and from there the original proceeds either through *disposition* or
through *delivery* to the collections along with the reformatted
product.

*Routing* and *tracking* are depicted at the bottom of the diagram as
processes that parallel the flow of materials from the point at which
they enter the preservation workflow until they are sent to the
collections for shelving or are handed off to acquisitions staff for
replacement.

*Planning, maintaining equipment and supplies, research*, *training*,
and *outreach* are depicted as independent activities outside the
processing workflow *per se*.

# Table 1: Process Model -- Overview -- Process Definitions

+---------------+------------------------------------------------------+
| ##            | ##                                                   |
|               |                                                      |
| ## Process    | ## Definition / Inclusions / Exclusions              |
+---------------+------------------------------------------------------+
| **Marking**   | The process of applying a label or other mark or     |
|               | device to an item for purposes of identification     |
|               | and/or security. Includes the application of call    |
|               | number labels, bar codes, property stamps,           |
|               | bookplates, and security strips (also referred to as |
|               | "shelf preparation"). Includes encryption,           |
|               | watermarking, and the application of other           |
|               | technological protection measures to digital         |
|               | materials.                                           |
+---------------+------------------------------------------------------+
| *             | The process of monitoring and reporting on           |
| *Monitoring** | environmental conditions in collection storage,      |
|               | processing and exhibition areas and the condition of |
|               | materials in the library's collections. Includes     |
|               | electronic monitoring of temperature, humidity, air  |
|               | quality, etc.; measurement of light exposure;        |
|               | systematic and ad hoc surveying of the condition of  |
|               | collections; monitoring and reporting on incidents   |
|               | affecting collection materials; monitoring of        |
|               | collection materials as part of the circulation      |
|               | process.                                             |
+---------------+------------------------------------------------------+
| **Assessing** | The process of assessing and reporting on the        |
|               | physical condition or use of an item or group of     |
|               | items. Includes the determination of appropriate     |
|               | procedures and techniques for assessing physical     |
|               | condition; the application of testing procedures and |
|               | assessment techniques; the recording of test results |
|               | and condition assessment; the recording of use       |
|               | assessments; the marking of an item to indicate the  |
|               | results of an assessment; the determination of       |
|               | availability of existing masters; the checking of    |
|               | rights information; the formulation of               |
|               | recommendations for preservation action.             |
+---------------+------------------------------------------------------+
| *             | The process of scheduling an item or group of items  |
| *Scheduling** | for preservation action. Includes scheduling for     |
|               | housing, binding, treatment, or reformatting;        |
|               | scheduling periodic binding for serial issues;       |
|               | scheduling periodic "migration" of digital           |
|               | materials.                                           |
+---------------+------------------------------------------------------+

  ----------------- -------------------------------------------------------
  **Replacement**   The process of replacing an item. Includes the
                    identification of items as candidates for replacement;
                    the reporting of candidate items to acquisitions staff;
                    following up on the acquisitions process.

  **Preparation**   The process of preparing an item or group of items for
                    housing, binding, treatment, or reformatting. Includes
                    the clearance of rights; preparation of instructions
                    for binding, housing, treatment, or reformatting;
                    collating and examination; preparation and insertion of
                    targets, guides to contents, etc.; the selection of a
                    supplier or contractor to perform the technical work of
                    housing, binding, treatment, or reformatting. Excludes
                    the technical processes of housing, binding, treatment,
                    or reformatting *per se*.

  **Shipping**      The process of dispatching an item, group of items, or
                    order to an external site and/or vendor for housing,
                    binding, treatment, or reformatting. Includes the
                    preparation of shipping labels; the selection of a
                    shipping agent; the preparation of shipping orders,
                    bills of lading, etc; the handling of outgoing
                    shipments.

  **Housing**       The process of preparing a protective enclosure, casing
                    or housing for an item. Includes the construction of
                    protective enclosures, casings, etc.; selecting an
                    appropriate pre-fabricated enclosure for an item.

  **Binding**       The process of making and affixing a binding to a book.
                    Includes both in-house binding and commercial
                    bookbinding.

  **Treatment**     The process of stabilizing or repairing an item through
                    chemical or physical treatment. Includes
                    deacidification and alkaline buffering of books and
                    other paper-based items; chemical "bathing" of
                    microforms and other film-based items; paper splitting;
                    cleaning; the preparation and application of tip-ins,
                    new covers, etc.; page mending; the replacement of
                    damaged or missing pages; the consolidation of text
                    blocks; \[the repair of non-book materials\].
  ----------------- -------------------------------------------------------

  ------------------ -------------------------------------------------------
  **Reformatting**   The process of producing a reformatted replacement or
                     alternative copy for an original item. Includes the
                     technical processes involved in photocopying,
                     microfilming, \["dubbing",\] digitizing, "migrating",
                     etc.

  **Receiving**      The process of receiving an item, group of items,
                     order, or shipment from an external site and/or vendor
                     after completion of housing, binding, treatment, or
                     reformatting. Includes the handling of incoming
                     shipments; checking against bills of lading, etc.

  **Quality Review** The process of reviewing the work done in the housing,
                     binding, treatment, or reformatting processes to
                     determine that the work conforms with established
                     quality standards. Includes visual examination; the
                     application of physical and chemical tests; the
                     flagging of deficiencies.

  **Storing**        The process of placing an item in an environment that
                     meets preservation requirements and restricting access
                     to the item. Includes the storage of microform masters
                     under controlled conditions; the archiving of digital
                     objects; the storage of audio-visual items in deep cold
                     storage; the restriction of access to fragile
                     materials.

  **Disposition**    The process of de-accessioning an item or group of
                     items from the library's permanent holdings. Includes
                     the disposition of an original copy of an item
                     following the production of a reformatted replacement
                     or alternative.

  **Delivery**       The process of delivering a processed item and/or a
                     reformatted replacement or alternative to a client.
                     Includes the delivery of originals after completion of
                     housing, binding, treatment, or reformatting; the
                     delivery of service copies to a custodial division
                     after completion of reformatting; the delivery of a
                     duplicate copy to a library patron or other client
                     after completion of photoduplication, \[dubbing\] etc.
  ------------------ -------------------------------------------------------

  --------------- -------------------------------------------------------
  **Routing**     The process of routing an item or group of items to a
                  processing stage or unit. Includes the sorting of items
                  for processing; the preparation of routing
                  instructions; the physical dispatch of items. Excludes
                  shipping to an external site and/or vendor (see
                  Shipping).

  **Tracking**    The process of tracking the progress of an item through
                  various stages of processing. Includes reporting the
                  receipt of an item in a processing unit and its
                  dispatch from the unit; identifying the physical
                  location of an item, group of items, order, or
                  shipment.

  **Planning**    The process of formulating and reviewing objectives,
                  programs, budgets, policies, procedures, etc. Includes
                  the development of cyclical plans (quarterly, annual,
                  multi-year etc.) for a directorate, division, section,
                  etc.; the development of plans for specific projects,
                  etc.; budgeting and resource allocation; development
                  and review of policies and procedures.

  **Maintaining   The process of maintaining inventories of equipment and
  Equipment and   supplies to support the preservation activity. Includes
  Supplies**      the acquisition and maintenance of equipment used in
                  preservation processing; the maintenance of inventories
                  of materials and supplies for housing, binding,
                  treatment, and reformatting. Excludes office supply
                  inventories and the maintenance of office equipment not
                  specifically designed for preservation purposes.

  **Research**    The process of conducting technical research relevant
                  to the preservation of library materials. Includes
                  research on permanency of paper, longevity of
                  photographic, magnetic, and optical media; research and
                  testing of adhesives, binding materials, storage
                  devices, etc.
  --------------- -------------------------------------------------------

  --------------- -------------------------------------------------------
  **Training**    The process of training library staff, contractors,
                  staff in other libraries, and the public in
                  preservation techniques and procedures. Includes the
                  development of training session and workshop outlines;
                  the preparation of content; the assembly of
                  demonstration items, materials and equipment for use in
                  training sessions; the contracting of experts; the
                  scheduling of training sessions and workshops; the
                  delivery of training sessions and workshops.

  **Outreach**    The process of sharing knowledge and expertise in
                  preservation matters with individuals and groups
                  outside the Library of Congress. Includes the making of
                  presentations at conferences and symposia; the
                  communication of research findings and reports on
                  preservation initiatives and activities through
                  publication, etc.
  --------------- -------------------------------------------------------

## Process Analysis

In the tables that follow, each of the processes defined in the process
model overview (Table 1) is broken out into its constituent tasks and
the information transactions associated with each task. Each task and
information transaction is correlated with the divisions in the
Preservation Directorate in which the task or information transaction is
carried out. The divisions are identified as follows:

> BCCD = Binding and Collections Care Division
>
> CD = Conservation Division
>
> MDP = Mass Deacidification Program
>
> PRD = Preservation Reformatting Division
>
> PDS = Photoduplication Service
>
> PRTD = Preservation Research and Testing Division

\[Note: In this draft the correlation of tasks and information
transactions with individual divisions is based on an analysis of
process documentation provided by the divisions which was subsequently
reviewed in consultation with the divisions. The revised tables need to
be reviewed again by the divisions before they are finalized.\]

**Table 1.1: Process Model -- Marking -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##                                     | # | # | * | * | # | # |
|               |                                        | # | # | * | * | # | # |
| ## Process    | ## Task / Information Transaction      |   |   | M | P |   |   |
|               |                                        | B | C | * | * | P | P |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * |   |   | # | # |
|               |                                        | # | * | * | * | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | D | R | D | R |
|               |                                        |   | * | * | * |   |   |
|               |                                        | # |   | * | * | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   | * | * |   |   |
|               |                                        | C |   | * | * | S | T |
|               |                                        |   |   | P | D |   |   |
|               |                                        | # |   | * | * |   | # |
|               |                                        | # |   | * | * |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ### Marking   | -   Receive items for marking          |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update task information     |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Prepare/apply spine label / box    |  |  |   |  |  |   |
|               |     label                              |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   confirm item identification        |  |  |   |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   format call number for label       |  |  |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Prepare/apply property stamp       |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Prepare item bar code (as needed)  |  |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Apply bar code label and register  |  |   |  |  |   |   |
|               |     in database                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   confirm item identification        |  |   |  |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update item identification  |  |   |  |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document marking process  |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update task information     |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item status (availability)  |  |   |   |   |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile task information           |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.2: Process Model -- Monitoring -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##                                     | # | # | * | * | # | # |
|               |                                        | # | # | * | * | # | # |
| ## Process    | ## Task / Information Transaction      |   |   | M | P |   |   |
|               |                                        | B | C | * | * | P | P |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * |   |   | # | # |
|               |                                        | # | * | * | * | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | D | R | D | R |
|               |                                        |   | * | * | * |   |   |
|               |                                        | # |   | * | * | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   | * | * |   |   |
|               |                                        | C |   | * | * | S | T |
|               |                                        |   |   | P | D |   |   |
|               |                                        | # |   | * | * |   | # |
|               |                                        | # |   | * | * |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| *             | -   Monitor/report environmental       |   |  |   |   |  |  |
| *Monitoring** |     conditions                         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update environmental        |   |  |   |   |  |  |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Report on incidents                |   |  |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update incident information |   |  |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update response information |   |  |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update item condition       |   |  |   |   |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Conduct collection condition       |   |  |   |   |   |   |
|               |     surveys                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update survey information   |   |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile survey information         |   |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.3: Process Model -- Assessing -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##                                     | # | # | * | * | # | # |
|               |                                        | # | # | * | * | # | # |
| ## Process    | ## Task / Information Transaction      |   |   | M | P |   |   |
|               |                                        | B | C | * | * | P | P |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * |   |   | # | # |
|               |                                        | # | * | * | * | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | D | R | D | R |
|               |                                        |   | * | * | * |   |   |
|               |                                        | # |   | * | * | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   | * | * |   |   |
|               |                                        | C |   | * | * | S | T |
|               |                                        |   |   | P | D |   |   |
|               |                                        | # |   | * | * |   | # |
|               |                                        | # |   | * | * |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ### Assessing | -   Prepare/receive/register action    |  |   |   |  |  |   |
|               |     request                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update action request       |  |   |   |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update item use information |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |  |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update task information     |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile action request report      |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Develop assessment procedure       |  |  |  |  |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update assessment procedure |  |  |  |  |   |  |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Evaluate item                      |  |  |  |  |  |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update item structure       |  |  |  |  |  |  |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update item condition       |  |  |  |  |  |  |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update serviceability       |  |  |   |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Check reproduction rights          |   |   |   |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check restrictions on              |   |   |   |  |  |   |
|               |     expression/manifestation/item      |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Estimate treatment resource        |  |  |  |  |  |   |
|               |     requirements                       |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update assessment           |  |  |  |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Determine availability of          |   |  |   |  |  |   |
|               |     alternative copy/master            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   search alternative copy/master     |   |  |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Recommend/decide disposition of    |   |  |   |  |   |   |
|               |     original                           |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update recommended action   |   |  |   |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Recommend/decide processing action |  |  |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update recommended action   |  |  |  |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##                                     | # | # | * | * | # | # |
|               |                                        | # | # | * | * | # | # |
| ## Process    | ## Task / Information Transaction      |   |   | M | P |   |   |
|               |                                        | B | C | * | * | P | P |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * |   |   | # | # |
|               |                                        | # | * | * | * | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | D | R | D | R |
|               |                                        |   | * | * | * |   |   |
|               |                                        | # |   | * | * | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   | * | * |   |   |
|               |                                        | C |   | * | * | S | T |
|               |                                        |   |   | P | D |   |   |
|               |                                        | # |   | * | * |   | # |
|               |                                        | # |   | * | * |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Assessing   | -   Complete/document assessment       |  |  |  |  |  |   |
| (cont'd)**    |     process                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update assessment           |   |  |   |   |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |  |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update task information     |   |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |  |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.4: Process Model -- Scheduling -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##                                     | # | # | * | * | # | # |
|               |                                        | # | # | * | * | # | # |
| ## Process    | ## Task / Information Transaction      |   |   | M | P |   |   |
|               |                                        | B | C | * | * | P | P |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * |   |   | # | # |
|               |                                        | # | * | * | * | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | D | R | D | R |
|               |                                        |   | * | * | * |   |   |
|               |                                        | # |   | * | * | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   | * | * |   |   |
|               |                                        | C |   | * | * | S | T |
|               |                                        |   |   | P | D |   |   |
|               |                                        | # |   | * | * |   | # |
|               |                                        | # |   | * | * |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| #             | -   Prepare/receive/register action    |  |  |   |  |  |   |
| ## Scheduling |     request                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update action request       |  |  |   |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |  |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update task information     |  |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Decide internal/external           |  |   |   |  |  |   |
|               |     processing                         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update routing information  |  |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Assign resources                   |  |  |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update employee assignment  |  |  |   |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update                      |   |  |   |  |  |   |
|               |     material/equipment/facility        |   |   |   |   |   |   |
|               |     allocation                         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update budget                      |  |  |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Schedule processing / assign       |  |  |  |  |  |   |
|               |     priority                           |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update scheduled action     |  |  |  |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update plan                        |   |  |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document scheduling       |  |  |  |  |   |   |
|               |     process                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |  |  |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |  |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |   |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile scheduling information     |   |  |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.5: Process Model -- Replacement -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##                                     | # | # | * | * | # | # |
|               |                                        | # | # | * | * | # | # |
| ## Process    | ## Task / Information Transaction      |   |   | M | P |   |   |
|               |                                        | B | C | * | * | P | P |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * |   |   | # | # |
|               |                                        | # | * | * | * | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | D | R | D | R |
|               |                                        |   | * | * | * |   |   |
|               |                                        | # |   | * | * | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   | * | * |   |   |
|               |                                        | C |   | * | * | S | T |
|               |                                        |   |   | P | D |   |   |
|               |                                        | # |   | * | * |   | # |
|               |                                        | # |   | * | * |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **            | -   Transfer item/order to             |  |   |   |  |   |   |
| Replacement** |     acquisitions                       |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item action information     |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Commit funds                       |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update commitment           |   |   |   |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Follow up on replacement           |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.6: Process Model -- Preparation -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##                                     | # | # | * | * | # | # |
|               |                                        | # | # | * | * | # | # |
| ## Process    | ## Task / Information Transaction      |   |   | M | P |   |   |
|               |                                        | B | C | * | * | P | P |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * |   |   | # | # |
|               |                                        | # | * | * | * | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | D | R | D | R |
|               |                                        |   | * | * | * |   |   |
|               |                                        | # |   | * | * | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   | * | * |   |   |
|               |                                        | C |   | * | * | S | T |
|               |                                        |   |   | P | D |   |   |
|               |                                        | # |   | * | * |   | # |
|               |                                        | # |   | * | * |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | -   Receive item/job for preparation   |  |  |  |  |  |   |
| *Preparation* |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |  |  |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   confirm item identification        |  |  |  |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update routing information  |  |  |  |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item action information     |   |   |  |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Collate item                       |  |  |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   confirm/update item structure      |  |  |   |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update product structure    |   |   |   |   |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update order item           |   |   |   |   |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   record request for replacement     |   |   |   |  |  |   |
|               |     issues/pages                       |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   record return of replacement       |   |   |   |  |  |   |
|               |     issues/pages                       |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |  |  |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Prepare targets                    |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   record placement of targets        |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Check completion of collation      |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item action information     |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   record problem areas               |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Prepare description for            |   |   |   |  |  |   |
|               |     reformatted product                |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update reformatted product  |   |   |   |  |  |   |
|               |     description                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Request cataloguing for            |   |   |   |  |   |   |
|               |     reformatted product                |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   forward reformatted product        |   |   |   |  |   |   |
|               |     description                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

<table>
<colgroup>
<col style="width: 22%" />
<col style="width: 0%" />
<col style="width: 57%" />
<col style="width: 0%" />
<col style="width: 3%" />
<col style="width: 0%" />
<col style="width: 3%" />
<col style="width: 0%" />
<col style="width: 3%" />
<col style="width: 0%" />
<col style="width: 3%" />
<col style="width: 3%" />
<col style="width: 3%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="2"><h2 id="section-16"></h2>
<h2 id="process-8">Process</h2></td>
<td><h2 id="section-17"></h2>
<h2 id="task-information-transaction-7">Task / Information
Transaction</h2></td>
<td colspan="2"><h2 id="b-7">B</h2>
<h2 id="c-21">C</h2>
<h2 id="c-22">C</h2>
<h2 id="d-21">D</h2></td>
<td colspan="2"><h2 id="c-23">C</h2>
<p><strong>D</strong></p></td>
<td colspan="2"><p><strong>M</strong></p>
<p><strong>D</strong></p>
<p><strong>P</strong></p></td>
<td colspan="2"><p><strong>P</strong></p>
<p><strong>R</strong></p>
<p><strong>D</strong></p></td>
<td><h2 id="p-14">P</h2>
<h2 id="d-22">D</h2>
<h2 id="s-7">S</h2></td>
<td><h2 id="p-15">P</h2>
<h2 id="r-7">R</h2>
<h2 id="t-7">T</h2>
<h2 id="d-23">D</h2></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>Preparation (cont’d)</strong></td>
<td><ul>
<li><p>Clear reproduction rights</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td><ul>
<li><p>record rights clearance</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="3"><ul>
<li><p>Determine housing requirements</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td colspan="3"><ul>
<li><p>create/update item dimensions</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="3"><ul>
<li><p>create/update housing requirements</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td><ul>
<li><p>Determine binding requirements</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="3"><ul>
<li><p>create/update binding requirements</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td><ul>
<li><p>Prepare for transfer</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td><ul>
<li><p>create work/purchase order</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td><ul>
<li><p>create commitment</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td><ul>
<li><p>forward item structure information</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td><ul>
<li><p>forward item action information</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td><ul>
<li><p>update tracking information</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td><ul>
<li><p>update task information</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td><ul>
<li><p>Send to shipping</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td><ul>
<li><p>update tracking information</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td><ul>
<li><p>update routing information</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td><ul>
<li><p>Transfer to assigned staff</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td><ul>
<li><p>update tracking information</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td><ul>
<li><p>Complete/document preparation process</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td><ul>
<li><p>update tracking information</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td><ul>
<li><p>update task information</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td><ul>
<li><p>update routing information</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td><ul>
<li><p>compile shipping report</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td><ul>
<li><p>compile preparation information</p></li>
</ul></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>

**Table 1.7: Process Model -- Shipping -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-19}                      | # | # | * | * | # | # |
| {#section-18} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transac          |   |   | M | P |   |   |
| ## Process    | tion {#task-information-transaction-8} | B | C | * | * | P | P |
|  {#process-9} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 8 | 2 | * | * | 1 | 1 |
|               |                                        | } | 6 | * | * | 6 | 7 |
|               |                                        |   | } |   |   | } | } |
|               |                                        | # |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        |   | * | P | D | # | # |
|               |                                        | C | D | * | * |   |   |
|               |                                        |   | * | * | * | D | R |
|               |                                        | { | * |   |   |   |   |
|               |                                        | # |   |   |   | { | { |
|               |                                        | c |   |   |   | # | # |
|               |                                        | - |   |   |   | d | r |
|               |                                        | 2 |   |   |   | - | - |
|               |                                        | 4 |   |   |   | 2 | 8 |
|               |                                        | } |   |   |   | 5 | } |
|               |                                        |   |   |   |   | } |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   | # |   |
|               |                                        | C |   |   |   |   | T |
|               |                                        |   |   |   |   | S |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   | { | # |
|               |                                        | c |   |   |   | # | t |
|               |                                        | - |   |   |   | s | - |
|               |                                        | 2 |   |   |   | - | 8 |
|               |                                        | 5 |   |   |   | 8 | } |
|               |                                        | } |   |   |   | } |   |
|               |                                        |   |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   |   |
|               |                                        |   |   |   |   |   | D |
|               |                                        | D |   |   |   |   |   |
|               |                                        |   |   |   |   |   | { |
|               |                                        | { |   |   |   |   | # |
|               |                                        | # |   |   |   |   | d |
|               |                                        | d |   |   |   |   | - |
|               |                                        | - |   |   |   |   | 2 |
|               |                                        | 2 |   |   |   |   | 6 |
|               |                                        | 4 |   |   |   |   | } |
|               |                                        | } |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Shipping**  | -   Prepare shipping request           |  |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update shipping request     |  |   |  |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Receive item/job for shipping      |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Select shipping agent              |   |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check shipping request             |   |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check shipper information          |   |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Prepare shipping order             |  |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check shipping request             |   |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update shipped item         |  |   |  |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update shipment information |  |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create commitment                  |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Dispatch shipment                  |  |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |  |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.8: Process Model -- Housing -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-21}                      | # | # | * | * | # | # |
| {#section-20} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transac          |   |   | M | P |   |   |
| ## Process    | tion {#task-information-transaction-9} | B | C | * | * | P | P |
| {#process-10} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 9 | 2 | * | * | 1 | 1 |
|               |                                        | } | 9 | * | * | 8 | 9 |
|               |                                        |   | } |   |   | } | } |
|               |                                        | # |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        |   | * | P | D | # | # |
|               |                                        | C | D | * | * |   |   |
|               |                                        |   | * | * | * | D | R |
|               |                                        | { | * |   |   |   |   |
|               |                                        | # |   |   |   | { | { |
|               |                                        | c |   |   |   | # | # |
|               |                                        | - |   |   |   | d | r |
|               |                                        | 2 |   |   |   | - | - |
|               |                                        | 7 |   |   |   | 2 | 9 |
|               |                                        | } |   |   |   | 8 | } |
|               |                                        |   |   |   |   | } |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   | # |   |
|               |                                        | C |   |   |   |   | T |
|               |                                        |   |   |   |   | S |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   | { | # |
|               |                                        | c |   |   |   | # | t |
|               |                                        | - |   |   |   | s | - |
|               |                                        | 2 |   |   |   | - | 9 |
|               |                                        | 8 |   |   |   | 9 | } |
|               |                                        | } |   |   |   | } |   |
|               |                                        |   |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   |   |
|               |                                        |   |   |   |   |   | D |
|               |                                        | D |   |   |   |   |   |
|               |                                        |   |   |   |   |   | { |
|               |                                        | { |   |   |   |   | # |
|               |                                        | # |   |   |   |   | d |
|               |                                        | d |   |   |   |   | - |
|               |                                        | - |   |   |   |   | 2 |
|               |                                        | 2 |   |   |   |   | 9 |
|               |                                        | 7 |   |   |   |   | } |
|               |                                        | } |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Housing**   | -   Receive item for housing           |  |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |  |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Prepare/label housing              |  |  |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   confirm item identification        |  |   |   |   |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document housing process  |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update action information          |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile housing information        |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.9: Process Model -- Binding -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-23}                      | # | # | * | * | # | # |
| {#section-22} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-10} | B | C | * | * | P | P |
| {#process-11} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 1 | 3 | * | * | 2 | 2 |
|               |                                        | 0 | 2 | * | * | 0 | 1 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 3 |   |   |   | 3 | 1 |
|               |                                        | 0 |   |   |   | 1 | 0 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 3 |   |   |   | 1 | 1 |
|               |                                        | 1 |   |   |   | 0 | 0 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 3 |   |   |   |   | 3 |
|               |                                        | 0 |   |   |   |   | 2 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Binding**   | -   Receive item for binding           |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Perform binding                    |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   confirm scheduled action/order     |   |   |   |   |   |   |
|               |     item information                   |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document binding process  |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update action information          |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile binding information        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.10: Process Model -- Treatment -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-25}                      | # | # | * | * | # | # |
| {#section-24} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-11} | B | C | * | * | P | P |
| {#process-12} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 1 | 3 | * | * | 2 | 2 |
|               |                                        | 1 | 5 | * | * | 2 | 3 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 3 |   |   |   | 3 | 1 |
|               |                                        | 3 |   |   |   | 4 | 1 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 3 |   |   |   | 1 | 1 |
|               |                                        | 4 |   |   |   | 1 | 1 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 3 |   |   |   |   | 3 |
|               |                                        | 3 |   |   |   |   | 5 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Treatment** | -   Receive item for treatment         |  |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |  |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Perform treatment                  |  |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   confirm scheduled action/order     |  |  |   |   |   |   |
|               |     item information                   |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document treatment        |  |  |  |   |   |   |
|               |     process                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update action information          |  |  |  |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |  |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |  |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |  |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile treatment information      |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.11: Process Model -- Reformatting (Photography) -- Tasks and
Information Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-27}                      | # | # | * | * | # | # |
| {#section-26} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-12} | B | C | * | * | P | P |
| {#process-13} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 1 | 3 | * | * | 2 | 2 |
|               |                                        | 2 | 8 | * | * | 4 | 5 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 3 |   |   |   | 3 | 1 |
|               |                                        | 6 |   |   |   | 7 | 2 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 3 |   |   |   | 1 | 1 |
|               |                                        | 7 |   |   |   | 2 | 2 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 3 |   |   |   |   | 3 |
|               |                                        | 6 |   |   |   |   | 8 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **R           | -   Receive item for photographing     |   |   |   |   |  |   |
| eformatting** |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **(P          | -   create/update tracking information |   |   |   |   |  |   |
| hotography)** |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update task information     |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Photograph item                    |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item action information     |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Produce                            |   |   |   |   |  |   |
|               |     print/transparency/negative/slide  |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   confirm scheduled action/order     |   |   |   |   |  |   |
|               |     item information                   |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item action information     |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document photographing    |   |   |   |   |  |   |
|               |     process                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update action information          |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.12: Process Model -- Reformatting (Microfilming) -- Tasks and
Information Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-29}                      | # | # | * | * | # | # |
| {#section-28} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-13} | B | C | * | * | P | P |
| {#process-14} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 1 | 4 | * | * | 2 | 2 |
|               |                                        | 3 | 1 | * | * | 6 | 7 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 3 |   |   |   | 4 | 1 |
|               |                                        | 9 |   |   |   | 0 | 3 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 4 |   |   |   | 1 | 1 |
|               |                                        | 0 |   |   |   | 3 | 3 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 3 |   |   |   |   | 4 |
|               |                                        | 9 |   |   |   |   | 1 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **R           | -   Receive item for microfilming      |   |   |   |   |  |   |
| eformatting** |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **(Mi         | -   create/update tracking information |   |   |   |   |  |   |
| crofilming)** |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update task information     |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Microfilm item/parts and targets   |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item action information     |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Produce print master               |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   confirm scheduled action/order     |   |   |   |   |  |   |
|               |     item information                   |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item action information     |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create timing information          |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Produce service copy               |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   confirm scheduled action/order     |   |   |   |   |  |   |
|               |     item information                   |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item action information     |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document microfilming     |   |   |   |   |  |   |
|               |     process                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update action information          |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.13: Process Model -- Reformatting (Digitization) -- Tasks and
Information Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-31}                      | # | # | * | * | # | # |
| {#section-30} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-14} | B | C | * | * | P | P |
| {#process-15} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 1 | 4 | * | * | 2 | 2 |
|               |                                        | 4 | 4 | * | * | 8 | 9 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 4 |   |   |   | 4 | 1 |
|               |                                        | 2 |   |   |   | 3 | 4 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 4 |   |   |   | 1 | 1 |
|               |                                        | 3 |   |   |   | 4 | 4 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 4 |   |   |   |   | 4 |
|               |                                        | 2 |   |   |   |   | 4 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   Receive item for digitizing        |   |   |   |  |   |   |
| Reformatting  |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **(Di         | -   create/update tracking information |   |   |   |  |   |   |
| gitization)** |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   create/update task information     |   |   |   |  |   |   |
| {#section-32} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   Allocate file storage              |   |   |   |  |   |   |
| {#section-33} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   record storage allocation          |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Verify completeness of item in     |   |   |   |  |   |   |
|               |     processing                         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check against item structure       |   |   |   |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check against scheduled action     |   |   |   |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check against item evaluation      |   |   |   |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Record irregularities noted in     |   |   |   |  |   |   |
|               |     processing                         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item structure information  |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item action information     |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update target information          |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Digitize item/parts and targets    |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check item structure information   |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check item evaluation information  |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check scheduled action/order item  |   |   |   |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-35}                      | # | # | * | * | # | # |
| {#section-34} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-15} | B | C | * | * | P | P |
| {#process-16} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 1 | 4 | * | * | 3 | 3 |
|               |                                        | 5 | 7 | * | * | 0 | 1 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 4 |   |   |   | 4 | 1 |
|               |                                        | 5 |   |   |   | 6 | 5 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 4 |   |   |   | 1 | 1 |
|               |                                        | 6 |   |   |   | 5 | 5 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 4 |   |   |   |   | 4 |
|               |                                        | 5 |   |   |   |   | 7 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| *             | -   Record digitizing/targeting        |   |   |   |  |   |   |
| *Digitization |     metadata                           |   |   |   |   |   |   |
| (cont'd)**    |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item information            |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Save file to temporary file        |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document digitization     |   |   |   |  |   |   |
|               |     process                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update action information          |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.14: Process Model -- Receiving -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-37}                      | # | # | * | * | # | # |
| {#section-36} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-16} | B | C | * | * | P | P |
| {#process-17} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 1 | 5 | * | * | 3 | 3 |
|               |                                        | 6 | 0 | * | * | 2 | 3 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 4 |   |   |   | 4 | 1 |
|               |                                        | 8 |   |   |   | 9 | 6 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 4 |   |   |   | 1 | 1 |
|               |                                        | 9 |   |   |   | 6 | 6 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 4 |   |   |   |   | 5 |
|               |                                        | 8 |   |   |   |   | 0 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Receiving** | -   Receive shipment                   |  |   |  |  |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check against shipping order       |  |   |  |  |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Notify shipper of loss or damage   |  |   |  |  |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Authorize payment for shipping     |   |   |   |   |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   record authorization of payment    |   |   |   |   |   |  |
|               |     for shipping costs                 |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document receiving        |  |   |  |  |   |   |
|               |     process                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |  |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile receiving information      |  |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.15: Process Model -- Quality Review -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-39}                      | # | # | * | * | # | # |
| {#section-38} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-17} | B | C | * | * | P | P |
| {#process-18} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 1 | 5 | * | * | 3 | 3 |
|               |                                        | 7 | 3 | * | * | 4 | 5 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 5 |   |   |   | 5 | 1 |
|               |                                        | 1 |   |   |   | 2 | 7 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 5 |   |   |   | 1 | 1 |
|               |                                        | 2 |   |   |   | 7 | 7 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 5 |   |   |   |   | 5 |
|               |                                        | 1 |   |   |   |   | 3 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ### Q         | -   Receive item for quality review    |  |   |   |  |   |   |
| uality Review |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   create/update tracking information |  |   |   |  |   |   |
| {#section-40} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   create/update task information     |   |   |   |  |   |   |
| {#section-41} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   Prepare quality review order       |   |   |   |  |   |   |
| {#section-42} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   create/update order item           |   |   |   |  |   |   |
| {#section-43} |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   create/update order information    |   |   |   |  |   |   |
| {#section-44} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   update tracking information        |   |   |   |  |   |   |
| {#section-45} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   update task information            |   |   |   |  |   |   |
| {#section-46} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   update routing information         |   |   |   |  |   |   |
| {#section-47} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ###           | -   Perform part/item quality review   |  |  |  |  |  |   |
| {#section-48} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   confirm item identification        |  |   |  |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check delivered product against    |  |   |  |  |   |   |
|               |     order specifications               |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check lot/quality control number   |  |   |  |   |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update/review quality       |   |   |  |  |  |   |
|               |     review information                 |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Identify problem areas             |  |   |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update quality review       |  |   |  |  |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |  |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Accept contractor invoice          |  |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check against purchase order       |  |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   record authorization of payment    |  |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-50}                      | # | # | * | * | # | # |
| {#section-49} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-18} | B | C | * | * | P | P |
| {#process-19} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 1 | 5 | * | * | 3 | 3 |
|               |                                        | 8 | 6 | * | * | 6 | 7 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 5 |   |   |   | 5 | 1 |
|               |                                        | 4 |   |   |   | 5 | 8 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 5 |   |   |   | 1 | 1 |
|               |                                        | 5 |   |   |   | 8 | 8 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 5 |   |   |   |   | 5 |
|               |                                        | 4 |   |   |   |   | 6 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Quality     | -   Complete/document quality review   |  |   |  |  |  |   |
| Review**      |     process                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **(cont'd)**  | -   update action information          |  |   |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   produce quality review report      |   |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |   |  |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile quality review information |  |   |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.16: Process Model -- Storing -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-52}                      | # | # | * | * | # | # |
| {#section-51} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-19} | B | C | * | * | P | P |
| {#process-20} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 1 | 5 | * | * | 3 | 3 |
|               |                                        | 9 | 9 | * | * | 8 | 9 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 5 |   |   |   | 5 | 1 |
|               |                                        | 7 |   |   |   | 8 | 9 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 5 |   |   |   | 1 | 1 |
|               |                                        | 8 |   |   |   | 9 | 9 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 5 |   |   |   |   | 5 |
|               |                                        | 7 |   |   |   |   | 9 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ## Storing    | -   Receive item for storing           |   |   |   |  |  |   |
|               |                                        |   |   |   |   |   |   |
| ##            |                                        |   |   |   |   |   |   |
| {#section-53} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | -   create/update tracking information |   |   |   |  |  |   |
| {#section-54} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | -   create/update task information     |   |   |   |  |  |   |
| {#section-55} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | -   Save file                          |   |   |   |  |   |   |
| {#section-56} |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   check metadata                     |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Store item                         |   |   |   |   |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update item holdings        |   |   |   |   |  |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document storing process  |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update action information          |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.17: Process Model -- Disposition -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-58}                      | # | # | * | * | # | # |
| {#section-57} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-20} | B | C | * | * | P | P |
| {#process-21} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 2 | 6 | * | * | 4 | 4 |
|               |                                        | 0 | 2 | * | * | 0 | 1 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 6 |   |   |   | 6 | 2 |
|               |                                        | 0 |   |   |   | 1 | 0 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 6 |   |   |   | 2 | 2 |
|               |                                        | 1 |   |   |   | 0 | 0 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 6 |   |   |   |   | 6 |
|               |                                        | 0 |   |   |   |   | 2 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| #             | -   Receive item for disposition       |   |   |   |  |   |   |
| # Disposition |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update task information     |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Transfer item for disposition      |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Request update of item holdings    |   |   |   |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document disposition      |   |   |   |  |   |   |
|               |     process                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update action information          |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.18: Process Model -- Delivery -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-60}                      | # | # | * | * | # | # |
| {#section-59} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-21} | B | C | * | * | P | P |
| {#process-22} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 2 | 6 | * | * | 4 | 4 |
|               |                                        | 1 | 5 | * | * | 2 | 3 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 6 |   |   |   | 6 | 2 |
|               |                                        | 3 |   |   |   | 4 | 1 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 6 |   |   |   | 2 | 2 |
|               |                                        | 4 |   |   |   | 1 | 1 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 6 |   |   |   |   | 6 |
|               |                                        | 3 |   |   |   |   | 5 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Delivery**  | -   Receive item/reformatted product   |   |   |   |   |   |   |
|               |     for delivery                       |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update tracking information |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update task information     |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Release item/reformatted product   |  |  |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update item status (availability)  |  |   |  |   |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |  |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |  |  |  |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Release custom housing             |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update routing information         |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Complete/document delivery process |  |   |   |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update record of material used     |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update tracking information        |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   update task information            |  |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile processing report          |   |   |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.19: Process Model -- Routing -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-62}                      | # | # | * | * | # | # |
| {#section-61} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-22} | B | C | * | * | P | P |
| {#process-23} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 2 | 6 | * | * | 4 | 4 |
|               |                                        | 2 | 8 | * | * | 4 | 5 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 6 |   |   |   | 6 | 2 |
|               |                                        | 6 |   |   |   | 7 | 2 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 6 |   |   |   | 2 | 2 |
|               |                                        | 7 |   |   |   | 2 | 2 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 6 |   |   |   |   | 6 |
|               |                                        | 6 |   |   |   |   | 8 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Routing**   | -   Sort items for                     |  |   |   |  |  |   |
|               |     processing/rerouting               |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Maintain routing information       |  |  |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update routing information  |  |  |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   produce routing slip               |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.20: Process Model -- Tracking -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-64}                      | # | # | * | * | # | # |
| {#section-63} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-23} | B | C | * | * | P | P |
| {#process-24} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 2 | 7 | * | * | 4 | 4 |
|               |                                        | 3 | 1 | * | * | 6 | 7 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 6 |   |   |   | 7 | 2 |
|               |                                        | 9 |   |   |   | 0 | 3 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 7 |   |   |   | 2 | 2 |
|               |                                        | 0 |   |   |   | 3 | 3 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 6 |   |   |   |   | 7 |
|               |                                        | 9 |   |   |   |   | 1 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Tracking**  | -   Maintain tracking information      |  |  |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update receipt information  |  |  |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update release information  |  |  |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   produce tracking report            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.21: Process Model -- Planning -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-66}                      | # | # | * | * | # | # |
| {#section-65} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-24} | B | C | * | * | P | P |
| {#process-25} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 2 | 7 | * | * | 4 | 4 |
|               |                                        | 4 | 4 | * | * | 8 | 9 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 7 |   |   |   | 7 | 2 |
|               |                                        | 2 |   |   |   | 3 | 4 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 7 |   |   |   | 2 | 2 |
|               |                                        | 3 |   |   |   | 4 | 4 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 7 |   |   |   |   | 7 |
|               |                                        | 2 |   |   |   |   | 4 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Planning**  | -   Audit compliance with              |   |  |   |   |   |   |
|               |     policy/standards                   |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update audit information    |   |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Develop plan                       |  |  |  |  |  |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update proposal information |  |  |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update record of            |  |  |   |  |   |   |
|               |     acceptance/rejection/deferral      |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   produce                            |  |  |   |  |   |   |
|               |     acceptance/rejection/deferral      |   |   |   |   |   |   |
|               |     message                            |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile report on plan             |  |  |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Allocate resources                 |  |  |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   record fund allocation             |  |  |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   record staff allocation            |   |  |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   record material/equipment/facility |   |  |   |  |   |   |
|               |     allocation                         |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile budget report              |  |  |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile staff allocation report    |   |  |   |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile                            |   |  |   |  |   |   |
|               |     material/equipment/facility        |   |   |   |   |   |   |
|               |     allocation report                  |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Negotiate annual/multi-year        |  |   |  |  |   |   |
|               |     contracts\*                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update contract information |  |   |  |  |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update commitment           |  |   |  |  |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Establish/monitor production       |  |  |  |   |   |   |
|               |     goals/performance standards        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update plan                 |  |  |  |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   monitor production/performance     |  |  |  |   |   |   |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

\*Note: Includes only the negotiation of annual and multi-year contracts
that are integral to planning the division's production capacity (e.g.,
commercial binding contracts, mass deacidification contracts, etc.).

**Table 1.22: Process Model -- Maintaining Equipment and Supplies --
Tasks and Information Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-68}                      | # | # | * | * | # | # |
| {#section-67} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-25} | B | C | * | * | P | P |
| {#process-26} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 2 | 7 | * | * | 5 | 5 |
|               |                                        | 5 | 7 | * | * | 0 | 1 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 7 |   |   |   | 7 | 2 |
|               |                                        | 5 |   |   |   | 6 | 5 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 7 |   |   |   | 2 | 2 |
|               |                                        | 6 |   |   |   | 5 | 5 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 7 |   |   |   |   | 7 |
|               |                                        | 5 |   |   |   |   | 7 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **            | -   Maintain equipment                 |  |  |  |  |  |  |
| Maintaining** |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Equipment   | -   check maintenance contract         |  |  |  |  |  |  |
| and**         |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Supplies**  | -   create/update equipment            |  |  |  |  |  |  |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile equipment information      |  |  |  |  |  |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Maintain inventory of supplies     |  |  |  |  |  |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update material information |  |  |  |  |  |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile material information       |  |  |  |  |  |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.23: Process Model -- Research -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-70}                      | # | # | * | * | # | # |
| {#section-69} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-26} | B | C | * | * | P | P |
| {#process-27} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 2 | 8 | * | * | 5 | 5 |
|               |                                        | 6 | 0 | * | * | 2 | 3 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 7 |   |   |   | 7 | 2 |
|               |                                        | 8 |   |   |   | 9 | 6 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 7 |   |   |   | 2 | 2 |
|               |                                        | 9 |   |   |   | 6 | 6 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 7 |   |   |   |   | 8 |
|               |                                        | 8 |   |   |   |   | 0 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Research**  | -   Document standards/specifications  |  |  |  |  |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update procedure            |  |  |  |  |   |  |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update material information |  |  |  |   |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update equipment            |  |  |  |   |   |  |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update system information   |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update facility information |   |  |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Document research                  |   |  |  |   |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update research information |   |  |  |   |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   Test material                      |   |   |   |   |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update test information     |   |   |   |   |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update material information |   |   |   |   |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   compile test information           |   |   |   |   |   |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.24: Process Model -- Training -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-72}                      | # | # | * | * | # | # |
| {#section-71} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-27} | B | C | * | * | P | P |
| {#process-28} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 2 | 8 | * | * | 5 | 5 |
|               |                                        | 7 | 3 | * | * | 4 | 5 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 8 |   |   |   | 8 | 2 |
|               |                                        | 1 |   |   |   | 2 | 7 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 8 |   |   |   | 2 | 2 |
|               |                                        | 2 |   |   |   | 7 | 7 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 8 |   |   |   |   | 8 |
|               |                                        | 1 |   |   |   |   | 3 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Training**  | -   Document training                  |  |  |  |  |  |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update training information |  |  |  |  |  |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+

**Table 1.25: Process Model -- Outreach -- Tasks and Information
Transactions**

+---------------+----------------------------------------+---+---+---+---+---+---+
| ##            | ##  {#section-74}                      | # | # | * | * | # | # |
| {#section-73} |                                        | # | # | * | * | # | # |
|               | ## Task / Information Transact         |   |   | M | P |   |   |
| ## Process    | ion {#task-information-transaction-28} | B | C | * | * | P | P |
| {#process-29} |                                        |   |   | * | * |   |   |
|               |                                        | { | { |   |   | { | { |
|               |                                        | # | # | * | * | # | # |
|               |                                        | b | c | * | * | p | p |
|               |                                        | - | - | D | R | - | - |
|               |                                        | 2 | 8 | * | * | 5 | 5 |
|               |                                        | 8 | 6 | * | * | 6 | 7 |
|               |                                        | } | } |   |   | } | } |
|               |                                        |   |   | * | * |   |   |
|               |                                        | # | * | * | * | # | # |
|               |                                        | # | * | P | D | # | # |
|               |                                        |   | D | * | * |   |   |
|               |                                        | C | * | * | * | D | R |
|               |                                        |   | * |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | d | r |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 8 |   |   |   | 8 | 2 |
|               |                                        | 4 |   |   |   | 5 | 8 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   | # | # |
|               |                                        | # |   |   |   | # | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | C |   |   |   | S | T |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   | { | { |
|               |                                        | # |   |   |   | # | # |
|               |                                        | c |   |   |   | s | t |
|               |                                        | - |   |   |   | - | - |
|               |                                        | 8 |   |   |   | 2 | 2 |
|               |                                        | 5 |   |   |   | 8 | 8 |
|               |                                        | } |   |   |   | } | } |
|               |                                        |   |   |   |   |   |   |
|               |                                        | # |   |   |   |   | # |
|               |                                        | # |   |   |   |   | # |
|               |                                        |   |   |   |   |   |   |
|               |                                        | D |   |   |   |   | D |
|               |                                        |   |   |   |   |   |   |
|               |                                        | { |   |   |   |   | { |
|               |                                        | # |   |   |   |   | # |
|               |                                        | d |   |   |   |   | d |
|               |                                        | - |   |   |   |   | - |
|               |                                        | 8 |   |   |   |   | 8 |
|               |                                        | 4 |   |   |   |   | 6 |
|               |                                        | } |   |   |   |   | } |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
| **Outreach**  | -   Document outreach                  |  |  |  |  |  |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update outreach information |  |  |  |  |  |  |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               | -   create/update publication          |  |  |  |  |  |  |
|               |     information                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+
|               |                                        |   |   |   |   |   |   |
+---------------+----------------------------------------+---+---+---+---+---+---+