**Attachment G**

**Quality Assurance Surveillance Plan:**

**Information Engineering Support for the Integrated Compliance
Information System**

+--------------+-----------+-------------+---------+-----------------+
| *            |           |             |         |                 |
| *Performance |           |             |         |                 |
| Based        |           |             |         |                 |
| Contracting  |           |             |         |                 |
| Measures:    |           |             |         |                 |
| Written      |           |             |         |                 |
| De           |           |             |         |                 |
| liverables** |           |             |         |                 |
+==============+===========+=============+=========+=================+
| *            | **Pe      | *           | **Surve | **Disincentives |
| *Performance | rformance | *Acceptable | illance | for Not Meeting |
| Objective**  | S         | Quality     | Plan**  | the Acceptable  |
|              | tandard** | Level**     |         | Quality Level** |
+--------------+-----------+-------------+---------+-----------------+
| High quality | Draft and | All         | 100%    | For each        |
| written,     | final     | d           | Ins     | written         |
| repeating,   | del       | eliverables | pection | deliverables    |
| deliverables | iverables | are         |         | that is not     |
| that meet    | are       | delivered   | The     | delivered on    |
| the          | received  | on schedule | c       | the date the    |
| requirements | on time,  | 100% of the | ontents | specified in a  |
| as outlined  | are       | time and    | of the  | task area SOW   |
| in the PWS   | accurate, | final       | deliv   | or by the TOCOR |
| are          | complete, | d           | erables | in writing and  |
| delivered on | fit for   | eliverables | will be | that does not   |
| time in      | the       | are 100%    | r       | contain all of  |
| accordance   | intended  | free from   | eviewed | the information |
| with the PWS | audience, | errors and  | by      | the task area   |
| and the      | and       | in          | te      | SOW requires,   |
| integrated   | contain   | accuracies. | chnical | EPA will deduct |
| project      | the       |             | staff   | \$250 from the  |
| schedule     | required  |             | at EPA  | contractor's    |
|              | in        |             | and     | incentive fee   |
| Referenced   | formation |             | r       | on the          |
| task areas   | pursuant  |             | eviewed | contractor\'s   |
| for          | to the    |             | and     | invoice in the  |
| *repeating*  | terms in  |             | a       | month covered   |
| reports and  | the PWS   |             | pproved | by the          |
| documents    | for each  |             | by the  | deliverable and |
| include:     | del       |             | TOCOR.  | to all          |
|              | iverable. |             | Final   | subsequent      |
| Task 1, 5,   |           |             | acc     | invoice periods |
| 7, 8, 9, 10, |           |             | eptance | until the       |
| 11, 12       |           |             | will be | contractor      |
|              |           |             | made by | complies.       |
| Referenced   |           |             | the     |                 |
| task areas   |           |             | TOCOR   | The contractor  |
| for          |           |             | after   | will have a     |
| *no          |           |             | all     | grace period of |
| n-repeating* |           |             | re      | four (4) days   |
| reports and  |           |             | quested | each month. The |
| documents    |           |             | re      | contractor can  |
| include:     |           |             | visions | request that    |
|              |           |             | have    | the four days   |
| Task 1, 2,   |           |             | been    | be allocated    |
| 3, 4, 5, 6,  |           |             | incorp  | among           |
| 8, 9, 10,    |           |             | orated. | deliverables or |
| 11, 12, 13,  |           |             |         | to only one (1) |
| 14, 15       |           |             |         | deliverable.    |
|              |           |             |         | The four days   |
|              |           |             |         | are specific to |
|              |           |             |         | each month and  |
|              |           |             |         | no unused grace |
|              |           |             |         | period days     |
|              |           |             |         | shall           |
|              |           |             |         | accumulate or   |
|              |           |             |         | roll over into  |
|              |           |             |         | the next month. |
|              |           |             |         |                 |
|              |           |             |         | The contractor  |
|              |           |             |         | may provide a   |
|              |           |             |         | written         |
|              |           |             |         | explanation     |
|              |           |             |         | that fits       |
|              |           |             |         | within the      |
|              |           |             |         | definition of   |
|              |           |             |         | an Excusable    |
|              |           |             |         | Delay, per FAR  |
|              |           |             |         | 52.249-14, to   |
|              |           |             |         | the CO and      |
|              |           |             |         | TOCOR and       |
|              |           |             |         | request a       |
|              |           |             |         | waiver of the   |
|              |           |             |         | deduction.      |
+--------------+-----------+-------------+---------+-----------------+

+--------------+-----------+------------+-----------+-----------------+
| *            |           |            |           |                 |
| *Performance |           |            |           |                 |
| Based        |           |            |           |                 |
| Contracting  |           |            |           |                 |
| Measures:    |           |            |           |                 |
| System and   |           |            |           |                 |
| Software     |           |            |           |                 |
| En           |           |            |           |                 |
| hancements** |           |            |           |                 |
+==============+===========+============+===========+=================+
| *            | **Pe      | **         | **Sur     | **Disincentives |
| *Performance | rformance | Acceptable | veillance | for Not Meeting |
| Objective**  | S         | Quality    | Plan**    | the Acceptable  |
|              | tandard** | Level**    |           | Quality Level** |
+--------------+-----------+------------+-----------+-----------------+
| Delivery of  | Delivery  | 1.)        | 100%      | At the          |
| Software     | of        | C          | I         | conclusion of   |
| enhancements | enhanced  | onformance | nspection | EPA testing of  |
| and          | software  | to NCC     |           | delivered new   |
| procedures   | and       | policies   | and       | and/or revised  |
| that meet    | p         | and        | testing   | software, the   |
| the agreed   | rocedures | standards  | against   | Government will |
| upon         | meets the |            | the       | deduct a        |
| requirements | agreed    | 2.) No     | agreed    | percentage from |
| per the      | upon      | known      | upon      | the fee         |
| integrated   | quarterly | Severity   | funct     | invoiced for    |
| project      | schedule  | 1,         | ionality, | this task(s)    |
| schedule,    | (unless   | Severity   | per       | for the month   |
| have been    | otherwise | 2, or      | formance, | in which EPA    |
| fully tested | agreed to | Severity 3 | and       | testing         |
| and          | by the    | problems   | security  | concluded, as   |
| optimized to | go        | left open  | requ      | follows:        |
| run as       | vernment) | by the     | irements. |                 |
| efficiently  |           | contractor |           | for Severity 1  |
| as possible, | and all   | prior to   | Random    | and 2           |
| and are      | known     | delivery   | I         | defects[^1]     |
| delivered in | problems  | to the EPA | nspection | specifically    |
| accordance   | corrected | for Test   | of        | related to the  |
| with the     | unless    | and        | revised   | EPA approved    |
| integrated   | otherwise | Acceptance | and/or    | enhancement     |
| project      | agreed to | by NCC,    | new       | requests and    |
| schedule.    | by the    | EPA staff, | software  | problem fixes   |
|              | go        | and pilot  | (code     | (unless an      |
| Referenced   | vernment. | states.    | review).  | alternative     |
| task areas   |           |            |           | agreement is    |
| include:     | Imple     | 3.)        | 100%      | reached between |
|              | mentation | Dem        | i         | EPA and the     |
| Task 5, 7,   | of        | onstration | nspection | contractor):    |
| 8, 9, 10,    | software  | of the     | of        |                 |
| 11, 12       | and       | f          | security  | 1 to 5 Severity |
|              | p         | ollowing:\ | scanning  | 1 and/or 2      |
|              | rocedures | \          | for all   | defects -- 20%  |
|              | has a     | System     | dep       | deduction taken |
|              | zero      | functions  | loyments. |                 |
|              | negative  | and        |           | 6 or more       |
|              | impact on | processes  |           | Severity 1      |
|              | the       | work       |           | and/or 2        |
|              | system    | correctly  |           | defects -- 40%  |
|              | and user  | and        |           | deduction taken |
|              | community | minimize   |           |                 |
|              | based     | burden on  |           | .               |
|              | upon      | users and  |           |                 |
|              | those     | impact on  |           |                 |
|              | criteria  | system     |           |                 |
|              | under     | resources. |           |                 |
|              | con       |            |           |                 |
|              | tractor's | P          |           |                 |
|              | control   | erformance |           |                 |
|              | (i.e.,    | meets the  |           |                 |
|              | does not  | agreed     |           |                 |
|              | result in | upon       |           |                 |
|              | other     | re         |           |                 |
|              | errors in | quirements |           |                 |
|              | the       | and design |           |                 |
|              | system or | spec       |           |                 |
|              | n         | ifications |           |                 |
|              | egatively |            |           |                 |
|              | impact    | All        |           |                 |
|              | perf      | software   |           |                 |
|              | ormance). | performs   |           |                 |
|              |           | in an      |           |                 |
|              | All       | efficient  |           |                 |
|              | software  | manner     |           |                 |
|              | enh       | (minimal   |           |                 |
|              | ancements | impact on  |           |                 |
|              | are       | system     |           |                 |
|              | optimized | resources) |           |                 |
|              | to        | within the |           |                 |
|              | operate   | software   |           |                 |
|              | as        | /hard-ware |           |                 |
|              | ef        | e          |           |                 |
|              | ficiently | nvironment |           |                 |
|              | as        |            |           |                 |
|              | possible  | Software   |           |                 |
|              | from both | meets      |           |                 |
|              | a         | Agency's   |           |                 |
|              | pe        | security   |           |                 |
|              | rformance | req        |           |                 |
|              | and a     | uirements. |           |                 |
|              | usability |            |           |                 |
|              | st        | Software   |           |                 |
|              | andpoint. | has been   |           |                 |
|              |           | fully      |           |                 |
|              |           | tested.    |           |                 |
|              |           | For        |           |                 |
|              |           | quarterly  |           |                 |
|              |           | releases:  |           |                 |
|              |           | all        |           |                 |
|              |           | changes    |           |                 |
|              |           | fully      |           |                 |
|              |           | tested, no |           |                 |
|              |           | known      |           |                 |
|              |           | errors,    |           |                 |
|              |           | all phases |           |                 |
|              |           | of testing |           |                 |
|              |           | have been  |           |                 |
|              |           | completed  |           |                 |
|              |           | (unless    |           |                 |
|              |           | otherwise  |           |                 |
|              |           | agreed to  |           |                 |
|              |           | by the     |           |                 |
|              |           | go         |           |                 |
|              |           | vernment.) |           |                 |
|              |           | For        |           |                 |
|              |           | mode       |           |                 |
|              |           | rnization: |           |                 |
|              |           | test cases |           |                 |
|              |           | have been  |           |                 |
|              |           | provided   |           |                 |
|              |           | and        |           |                 |
|              |           | d          |           |                 |
|              |           | emonstrate |           |                 |
|              |           | that all   |           |                 |
|              |           | phases of  |           |                 |
|              |           | testing    |           |                 |
|              |           | have been  |           |                 |
|              |           | completed. |           |                 |
|              |           |            |           |                 |
|              |           | Software   |           |                 |
|              |           | errors     |           |                 |
|              |           | identified |           |                 |
|              |           | during the |           |                 |
|              |           | specified  |           |                 |
|              |           | testing    |           |                 |
|              |           | phases     |           |                 |
|              |           | have been  |           |                 |
|              |           | corrected  |           |                 |
|              |           | and        |           |                 |
|              |           | retested   |           |                 |
|              |           | pursuant   |           |                 |
|              |           | to the     |           |                 |
|              |           | test plan  |           |                 |
|              |           | within 7   |           |                 |
|              |           | calendar   |           |                 |
|              |           | days       |           |                 |
|              |           | (unless    |           |                 |
|              |           | otherwise  |           |                 |
|              |           | agreed to  |           |                 |
|              |           | by the     |           |                 |
|              |           | go         |           |                 |
|              |           | vernment). |           |                 |
+--------------+-----------+------------+-----------+-----------------+

Severity 1 -- Urgent; User cannot continue (e.g., system crash); no work
around.

Severity 2 -- High; System works incorrectly; there may be a work
around.

Severity 3 -- Medium; System can be used but with some restriction;
requirement is not met; there may be a work around.

Severity 4 -- Low; System can be used with little restriction; defect is
not critical.

+-----------+------------+------------+------------+-----------------+
| **Pe      |            |            |            |                 |
| rformance |            |            |            |                 |
| Based     |            |            |            |                 |
| Co        |            |            |            |                 |
| ntracting |            |            |            |                 |
| Measures: |            |            |            |                 |
| System    |            |            |            |                 |
| Ope       |            |            |            |                 |
| rations** |            |            |            |                 |
+-----------+------------+------------+------------+-----------------+
| **Pe      | **P        | **         | **Su       | **Disincentives |
| rformance | erformance | Acceptable | rveillance | for Not Meeting |
| Ob        | Standard** | Quality    | Plan**     | the Acceptable  |
| jective** |            | Level**    |            | Quality Level** |
+-----------+------------+------------+------------+-----------------+
| Maintain  | ICIS is    | ICIS is    | Monitor,   | Failure to meet |
| routine   | stable and | o          | on an      | the acceptable  |
| ICIS      | o          | perational | ongoing    | quality levels  |
| system    | perational | and        | basis,     | will result in  |
| o         | (users are | available  | user       | a 10% deduction |
| perations | able to    | to the     | complaints | in payment of   |
| per       | log in and | user       | and/or     | the invoiced    |
| es        | enter and  | community  | problems   | fee for Task    |
| tablished | retrieve   | during     | identified | 11 - Support    |
| p         | data)      | normal     | by the     | Operations, for |
| rocedures | during     | business   | contractor | the invoice     |
| and       | normal     | hours 98%  | or staff   | period.         |
| p         | business   | of the     | at NCC.    |                 |
| rocesses, | hours,     | time with  |            |                 |
| ensuring  | 7:00 a.m.  | a response | Pe         |                 |
| ap        | EST --     | time       | riodically |                 |
| propriate | 8:00 p.m.  | consistent | review     |                 |
| levels of | EST, and   | with the   | output     |                 |
| system    | the        | task they  | from       |                 |
| avai      | overnight  | are doing  | p          |                 |
| lability, | and        | (i.e.      | erformance |                 |
| i         | weekend    | basic      | monitoring |                 |
| ntegrity, | processes  | tr         | tools.     |                 |
| ef        | that       | ansactions |            |                 |
| ficiency, | populate   | = 10       | Daily      |                 |
| and       | the        | second     | inspection |                 |
| confide   | warehouse  | response   | of the     |                 |
| ntiality. | and update | time,      | night      |                 |
|           | the        | background | ly/weekend |                 |
|           | o          | tr         | p          |                 |
|           | perational | ansactions | erformance |                 |
|           | database   | = 90       | reports.   |                 |
|           | run and    | minute     |            |                 |
|           | are        | response   |            |                 |
|           | completed  | time, and  |            |                 |
|           | suc        | simple     |            |                 |
|           | cessfully, | retrievals |            |                 |
|           | per the    | with 3     |            |                 |
|           | agreed     | related    |            |                 |
|           | upon       | tables     |            |                 |
|           | schedule,  | should     |            |                 |
|           | and        | return     |            |                 |
|           | without    | results    |            |                 |
|           | errors     | within 10  |            |                 |
|           | that       | seconds)   |            |                 |
|           | sig        | unless the |            |                 |
|           | nificantly | problems   |            |                 |
|           | impact the | e          |            |                 |
|           | user       | ncountered |            |                 |
|           | community. | are out of |            |                 |
|           |            | the        |            |                 |
|           |            | control of |            |                 |
|           |            | the        |            |                 |
|           |            | c          |            |                 |
|           |            | ontractor. |            |                 |
|           |            |            |            |                 |
|           |            | Overnight  |            |                 |
|           |            | and        |            |                 |
|           |            | weekend    |            |                 |
|           |            | processes  |            |                 |
|           |            | complete   |            |                 |
|           |            | with no    |            |                 |
|           |            | errors,    |            |                 |
|           |            | per the    |            |                 |
|           |            | integrated |            |                 |
|           |            | project    |            |                 |
|           |            | schedule,  |            |                 |
|           |            | 96% of the |            |                 |
|           |            | time       |            |                 |
|           |            | unless the |            |                 |
|           |            | problem(s) |            |                 |
|           |            | are out of |            |                 |
|           |            | the        |            |                 |
|           |            | control of |            |                 |
|           |            | the        |            |                 |
|           |            | c          |            |                 |
|           |            | ontractor. |            |                 |
+-----------+------------+------------+------------+-----------------+

+-----------+------------+------------+------------+-----------------+
| **Pe      |            |            |            |                 |
| rformance |            |            |            |                 |
| Based     |            |            |            |                 |
| Co        |            |            |            |                 |
| ntracting |            |            |            |                 |
| Measures: |            |            |            |                 |
| Software  |            |            |            |                 |
| Depl      |            |            |            |                 |
| oyments** |            |            |            |                 |
+-----------+------------+------------+------------+-----------------+
| **Pe      | **P        | **         | **Su       | **Disincentives |
| rformance | erformance | Acceptable | rveillance | for Not Meeting |
| Ob        | Standard** | Quality    | Plan**     | the Acceptable  |
| jective** |            | Level**    |            | Quality Level** |
+-----------+------------+------------+------------+-----------------+
| Software  | Deployment | Deployment | 100%       | The Government  |
| de        | packages   | packages   | Inspection | will deduct 10% |
| ployments | contain    | contain    | by the     | of the fee on   |
| are       | the agreed | all        | TOCOR and  | the monthly     |
| timely    | upon       | components | designated | invoice for the |
| and       | components | as listed  | EPA staff. | specific task   |
| im        | and are    | in the     |            | under which the |
| plemented | received   | standard   | Detailed   | contractor      |
| succ      | per the    | deployment | review of  | deployed the    |
| essfully, | integrated | package    | deployment | package each    |
| leading   | project    | (if        | package    | time a          |
| to full   | schedule.  | provided)  | files      | deployment      |
| op        |            | or as      | (e.g.,     | package is      |
| erational |            | agreed     | EAR, WAR,  | incomplete or   |
| status    |            | upon and   | BO         | not received on |
| within    |            | are        | Universes, | the             |
| EPA's     |            | received   | BO         | Gover           |
| p         |            | per the    | Reports,   | nment-specified |
| roduction |            | agreed     | con        | date.           |
| computing |            | upon       | figuration |                 |
| env       |            | schedule   | files),    |                 |
| ironment. |            | (date and  | support    |                 |
|           |            | time of    | files      |                 |
|           |            | day.)      | (i.e.,     |                 |
|           |            |            | ERWin      |                 |
|           |            |            | files,     |                 |
|           |            |            | PVCS       |                 |
|           |            |            | files,     |                 |
|           |            |            | doc        |                 |
|           |            |            | umentation |                 |
|           |            |            | on         |                 |
|           |            |            | deployment |                 |
|           |            |            | files),    |                 |
|           |            |            | and source |                 |
|           |            |            | code files |                 |
|           |            |            | (i.e., all |                 |
|           |            |            | p          |                 |
|           |            |            | rogramming |                 |
|           |            |            | files used |                 |
|           |            |            | to create  |                 |
|           |            |            | EAR, WAR,  |                 |
|           |            |            | and BO     |                 |
|           |            |            | files).    |                 |
+-----------+------------+------------+------------+-----------------+

+-----------+------------+------------+------------+-----------------+
| **Pe      |            |            |            |                 |
| rformance |            |            |            |                 |
| Based     |            |            |            |                 |
| Co        |            |            |            |                 |
| ntracting |            |            |            |                 |
| Measures: |            |            |            |                 |
| Data      |            |            |            |                 |
| Mi        |            |            |            |                 |
| gration** |            |            |            |                 |
+-----------+------------+------------+------------+-----------------+
| **Pe      | **P        | **         | **Su       | **Disincentives |
| rformance | erformance | Acceptable | rveillance | for Not Meeting |
| Ob        | Standard** | Quality    | Plan**     | the Acceptable  |
| jective** |            | Level**    |            | Quality Level** |
+-----------+------------+------------+------------+-----------------+
| Data is   | Data       | Data       | 100%       | Each time the   |
| migrated  | migration  | migration  | I          | contractor      |
| from      | software   | software   | nspection: | fails to meet   |
| Legacy    | is         | is run to  |            | the             |
| systems   | optimized  | completion | Data will  | TOCOR-specified |
| to ICIS   | to         | and        | be         | date in the     |
| per the   | continue   | applicable | reviewed   | data migration  |
| agreed    | minimizing | reports    | by the     | schedule, the   |
| upon      | system     | are        | TOCOR and  | Government will |
| mapping   | downtime   | provided   | designated | deduct 20% from |
| rules.    | as data is | to the     | EPA staff. | the fee on the  |
|           | migrated.  | government |            | contractor\'s   |
|           |            | per the    | All test   | monthly invoice |
|           | Agreed     | agreed     | results,   | for Task 5-     |
|           | upon       | upon       | reference  | Support Data    |
|           | o          | schedule.  | table      | Migration       |
|           | utstanding |            | values,    | unless the      |
|           | software   |            | and        | failure is due  |
|           | changes or |            | mappings   | to an           |
|           | defects    |            | will be    | \"Excusable     |
|           | resulting  |            | inspected, | Delay\" per FAR |
|           | from       |            | 100%, by   | 52.249-14.      |
|           | previous   |            | the TOCOR  |                 |
|           | data       |            | and other  |                 |
|           | migration  |            | EPA and/or |                 |
|           | iterations |            | state      |                 |
|           | are        |            | personnel  |                 |
|           | im         |            | designated |                 |
|           | plemented. |            | by the     |                 |
|           |            |            | TOCOR.     |                 |
|           | Migrated   |            | This       |                 |
|           | data is    |            | review     |                 |
|           | loaded     |            | will be    |                 |
|           | into the   |            | based upon |                 |
|           | ICIS Test  |            | logging    |                 |
|           | e          |            | onto ICIS  |                 |
|           | nvironment |            | Test and   |                 |
|           | and made   |            | verifying  |                 |
|           | available  |            | via the    |                 |
|           | to users.  |            | ICIS       |                 |
|           |            |            | screens    |                 |
|           |            |            | and        |                 |
|           |            |            | reports,   |                 |
|           |            |            | that the   |                 |
|           |            |            | data has   |                 |
|           |            |            | been       |                 |
|           |            |            | migrated   |                 |
|           |            |            | per the    |                 |
|           |            |            | documented |                 |
|           |            |            | data       |                 |
|           |            |            | migration  |                 |
|           |            |            | mappings   |                 |
|           |            |            | and rules. |                 |
+-----------+------------+------------+------------+-----------------+

[^1]: