+---+------+------------------+-----------------------------------------+
| \ | *    | **PROBLEM**      | **SOLUTION**                            |
| # | *TOP |                  |                                         |
|   | IC** |                  |                                         |
+---+------+------------------+-----------------------------------------+
| 1 | PDA  | The screen on    | **Solution 1:** Tap on the Windows      |
|   |      | the PDA is       | symbol in the upper left corner. If     |
|   |      | frozen (not      | this is responding, select "Settings"   |
|   |      | responding to    | from the menu (its at the bottom). In   |
|   |      | taps) or         | settings, select the "System" tab (at   |
|   |      | suffering from   | the bottom of the screen). Next, select |
|   |      | the "circling    | "Memory". After that, select the        |
|   |      | colors" that     | "Running Programs" tab (at the bottom   |
|   |      | will not stop.   | of the screen). You will now see a      |
|   |      |                  | Running Programs List. Select "Stop     |
|   |      |                  | All". A window will ask if you want to  |
|   |      |                  | End Task. Tap "End Task". When the list |
|   |      |                  | is empty, close out of that screen and  |
|   |      |                  | return to the main screen. You should   |
|   |      |                  | then be able to restart your program.   |
|   |      |                  |                                         |
|   |      |                  | **Solution 2:** Open the back of the    |
|   |      |                  | case, use the tip of your stylus to     |
|   |      |                  | press the reset button (inside the      |
|   |      |                  | small hole just above the strap on the  |
|   |      |                  | right side of the PDA).                 |
+---+------+------------------+-----------------------------------------+
| 2 | GPS  | The GPS signal   | **Tip:** Tapping on button 4            |
|   |      | is green but if  | (backlight) every few minutes will      |
|   |      | I walk there is  | prevent this problem.                   |
|   |      | no change in     |                                         |
|   |      | either direction | **Solution 1:** Exit the GPS program    |
|   |      | or distance.     | and restart.                            |
|   |      |                  |                                         |
|   |      |                  | **Solution 2:** Exit the GPS program    |
|   |      |                  | and then remove the GPS unit for 5      |
|   |      |                  | seconds. After that, reinsert the GPS   |
|   |      |                  | unit, close the case, and restart the   |
|   |      |                  | GPS program.                            |
+---+------+------------------+-----------------------------------------+
| 3 | GPS  | The GPS signal   | The GPS unit is not connected.          |
|   |      | is black.        |                                         |
|   |      |                  | **Solution 1:** Exit the GPS program    |
|   |      |                  | and then remove the GPS unit for 5      |
|   |      |                  | seconds. After that, reinsert the GPS   |
|   |      |                  | unit, close the case, and restart the   |
|   |      |                  | GPS program.                            |
|   |      |                  |                                         |
|   |      |                  | **Solution 2:** Exit the GPS program    |
|   |      |                  | and then remove the GPS unit and switch |
|   |      |                  | the GPS unit with another PDA. Close    |
|   |      |                  | the case, and restart the GPS program.  |
+---+------+------------------+-----------------------------------------+
| 4 | GPS  | The GPS signal   | The GPS is not receiving (sats 0/0) or  |
|   |      | is red and will  | still collecting (sats 0/#) satellite   |
|   |      | not turn green.  | signals.                                |
|   |      |                  |                                         |
|   |      |                  | **Solution 1:** Be patient. When first  |
|   |      |                  | starting the program it may take a      |
|   |      |                  | while before the signal turns green.    |
|   |      |                  | You can check the satellite status by   |
|   |      |                  | tapping on the GPS signal.              |
|   |      |                  |                                         |
|   |      |                  | **Solution 2:** Exit the GPS program    |
|   |      |                  | and then restart.                       |
|   |      |                  |                                         |
|   |      |                  | **Solution 3:** Exit the GPS program    |
|   |      |                  | and then remove the GPS unit for 5      |
|   |      |                  | seconds. After that, reinsert the GPS   |
|   |      |                  | unit, close the case, and restart the   |
|   |      |                  | GPS program. Close the case, and        |
|   |      |                  | restart the GPS program.                |
+---+------+------------------+-----------------------------------------+
| 5 | GPS  | I closed the GPS | Your data was not lost.                 |
|   |      | program when I   |                                         |
|   |      | was mapping. Did | **Solution 1:** Reopen the GPS program, |
|   |      | I lose all of my | and press the Collect Button. Tap on    |
|   |      | data? How do I   | the "Last +1" button to continue where  |
|   |      | start where I    | you left off.                           |
|   |      | left off?        |                                         |
+---+------+------------------+-----------------------------------------+
| 6 |      | I am trying to   | Your PDA is not detecting the other PDA |
|   |      | Beam and the     | you are trying to beam data with.       |
|   |      | Beam In/Beam Out |                                         |
|   |      | buttons remain   | **Solution 1:** Make sure the infrared  |
|   |      | grey. The        | ports of the PDAs are aligned. The      |
|   |      | message at the   | infrared ports are at the top of the    |
|   |      | bottom says "No  | PDA by the GPS device. PDAs should be   |
|   |      | Infrared Device  | placed so that the GPS devices are      |
|   |      | Detected         | facing each other.                      |
|   |      |                  |                                         |
|   |      |                  | **Solution 2:** Check the Beam settings |
|   |      |                  | on the PDA. Tap on the Windows symbol   |
|   |      |                  | in the upper left corner. Select        |
|   |      |                  | "Settings" from the menu (its at the    |
|   |      |                  | bottom). In settings, select the        |
|   |      |                  | "Connections" tab (at the bottom of the |
|   |      |                  | screen). Next, select "Beam". Make sure |
|   |      |                  | the option "Receive all incoming beams" |
|   |      |                  | is checked.                             |
|   |      |                  |                                         |
|   |      |                  | **Solution 3:** Go to the main GPS      |
|   |      |                  | screen and select "Tools" in the lower  |
|   |      |                  | left corner. Tap on "Reset Device". It  |
|   |      |                  | will ask you to confirm that is what    |
|   |      |                  | you want to do. Select "Yes". The PDA   |
|   |      |                  | will reset in 25-30 seconds.            |
|   |      |                  |                                         |
|   |      |                  | **Solution 4:** Open the back of the    |
|   |      |                  | case, use the tip of your stylus to     |
|   |      |                  | press the reset button (inside the      |
|   |      |                  | small hole just above the strap on the  |
|   |      |                  | right side of the PDA).                 |
+---+------+------------------+-----------------------------------------+
| 7 | PDA  | There is a blue  | The Bluetooth is turned on.             |
|   |      | light flashing   |                                         |
|   |      | on my PDA        | **Solution 1:** From the main screen on |
|   |      |                  | the PDA, tap on the blue symbol in the  |
|   |      |                  | lower right corner of the screen. (the  |
|   |      |                  | symbol is a blue dot with a white       |
|   |      |                  | lightning bolt). Make sure the option   |
|   |      |                  | "Turn on Bluetooth" is not checked.     |
|   |      |                  |                                         |
|   |      |                  | **Solution 2:** Tap on the Windows      |
|   |      |                  | symbol in the upper left corner. Select |
|   |      |                  | "Settings" from the menu (its at the    |
|   |      |                  | bottom). In settings, select the        |
|   |      |                  | "Connections" tab (at the bottom of the |
|   |      |                  | screen). Next, select "Bluetooth". Make |
|   |      |                  | sure the option "Turn on Bluetooth" is  |
|   |      |                  | not checked.                            |
+---+------+------------------+-----------------------------------------+
| 8 | PDA  | How do I check   | **Solution 1:** From the main screen on |
|   |      | my PDA battery   | the PDA, tap on the battery symbol in   |
|   |      | power?           | the upper right side of the menu bar.   |
|   |      |                  | Your remaining power is indicated as a  |
|   |      |                  | percentage.                             |
|   |      |                  |                                         |
|   |      |                  | **Solution 2:** Check the Power         |
|   |      |                  | settings on the PDA. Tap on the Windows |
|   |      |                  | symbol in the upper left corner. Select |
|   |      |                  | "Settings" from the menu (its at the    |
|   |      |                  | bottom). In settings, select the        |
|   |      |                  | "Systems" tab (at the bottom of the     |
|   |      |                  | screen). Next, select "Power". Your     |
|   |      |                  | remaining power is indicated as a       |
|   |      |                  | percentage.                             |
+---+------+------------------+-----------------------------------------+
| 9 | PDA  | My screen is too | **Solution 1:** The PDA dims the screen |
|   |      | dark             | after 30 seconds to save battery power. |
|   |      |                  | Tap the backlight button (the 4^th^).   |
|   |      |                  |                                         |
|   |      |                  | **Solution 2:** Check the Brightness    |
|   |      |                  | settings on the PDA. Tap on the Windows |
|   |      |                  | symbol in the upper left corner. Select |
|   |      |                  | "Settings" from the menu (its at the    |
|   |      |                  | bottom). In settings, select the        |
|   |      |                  | "Brightness" tab (at the bottom of the  |
|   |      |                  | screen). On the bar labeled "On Battery |
|   |      |                  | Power" move the blue dot to the right.  |
+---+------+------------------+-----------------------------------------+
| 1 | PDA  | The buttons on   | **Solution 1:** You can access the same |
| 0 |      | the bottom of my | programs using the start menu. Tap on   |
|   |      | PDA are not      | "Start" from the main screen and choose |
|   |      | starting the     | the program from the dropdown list.     |
|   |      | programs.        |                                         |
+---+------+------------------+-----------------------------------------+
| 1 | O    | My Questionnaire | Sorry, No. You will have to start over. |
| 1 | THER | quit in the      |                                         |
|   |      | middle of the    |                                         |
|   |      | interview. Can I |                                         |
|   |      | get back to      |                                         |
|   |      | where I left     |                                         |
|   |      | off?             |                                         |
+---+------+------------------+-----------------------------------------+

\*\*\* IF YOU HAVE TRIED THE SOLUTIONS AND THE PROBLEM STILL OCCURS,
PLEASE CONTACT A COORDINATION TEAM MEMBER.