Setting Up New HEMI Entourage Account

# Purpose

Due to Hurricane Rita Contingency support activities, many e-mail
services were migrated from Johnson Space Center to Marshall Space
Flight Center. The result of these activities means that you have now a
new HEMI account.

Unfortunately, we were not able to migrate all mailboxes to MSFC before
JSC was shut down. This means that the first time you log-in to your
HEMI account, you will ONLY see e-mail and calendar items from the date
and time your new mailbox was created at MSFC. All prior mail and
calendar data saved on the server has been temporarily lost. This data
will be recoverable once we return to normal service.
[However]{.underline}, if your Entourage client was left configured at
its original settings to use "cached mail" (mail saved locally to your
hard drive), you will be able to re-establish connections to the new
mail account, while at the same time keeping the older mail that was
saved locally. This document describes the steps to save your existing
cached email, configure your new HEMI email account, and to login and
access your cached mail.

You only need perform these steps once, the first time you launch
Entourage.

# Saving Cached Email

1.  Launch Entourage. You will be asked to login (See **Figure 1**,
    below.) **CLICK CANCEL AT THIS PROMPT -- DO NOT LOG IN!**

![](media/image1.png){width="5.997916666666667in"
height="4.886111111111111in"}

Figure 1

2.  Find the folders list on the left side of the Entourage window.
    [Hold down]{.underline} the ***Control*** key and
    [click]{.underline} on **Folders on My Computer**. A sub-menu will
    appear (See **Figure 2**, below). Select **New Subfolder** from this
    menu and [click]{.underline}.

![](media/image2.wmf){width="3.50625in" height="3.6902777777777778in"}

Figure 2

3.  Name the folder **\~Recovered In** (See **Figure 3**). You can call
    this folder anything you wish, such as "**Old In Box**," etc. For
    this document, we will refer to it as "\~Recovered In."

![](media/image3.wmf){width="4.026388888888889in"
height="3.498611111111111in"}

Figure 3

4.  Click on the **Inbox** located in **the Exchange Server Profile**
    (See **Figure 4**). Your local copies of former In-Box messages will
    be displayed. Highlight all messages within this folder.

![](media/image4.png){width="6.275in" height="4.465277777777778in"}

Figure 4

5.  From the toolbar, [click]{.underline} on the ***Move*** menu and
    select ***Move To Folder***... (See **Figure 5**).

![](media/image5.wmf){width="7.226388888888889in"
height="3.0930555555555554in"}

Figure 5

6.  A "Move to Folder" dialog box will appear. Select the **\~Recovered
    In** folder under the "**Folders On My Computer**" (or choose the
    folder you created in Step 3, above). [Click]{.underline} the
    ***Move*** button.

![](media/image6.wmf){width="4.333333333333333in" height="3.5625in"}

Figure 6

7.  The locally cached "Inbox" will not be moved to the new folder.

8.  Perform Steps 2 -- 6 again for each folder you have under the
    "Exchange Server" folder list (i.e. Sent Items, Outbox. etc.)

You have now completed the actions required to save your locally cached
e-mail configuration steps and are ready to configure your new account.

9.  Launch Entourage. At login screen, enter your password.
    [Click]{.underline} ***OK***.

![](media/image7.png){width="2.2041666666666666in"
height="1.7493055555555554in"}

10. Your Entourage client will auto-configure, and update your
    mailboxes. The Inbox in the "Exchange Server" list will now contain
    new mail received since the relocation of your mailbox to MSFC.
    Select the **\~Recovered In** folder under the "**Folders On My
    Computer**" (or choose the folder you created in Step 3, above).to
    find all of your previous mail. If you wish, you can copy this mail
    back to the corresponding mail boxes on the Exchange Server.

Should you have any questions regarding these instructions, please
contact the IT Help Desk at 358-HELP (4357), 1-866-4NASAHQ (462-7247),
[mailto:service@hq.nasa.gov](mailto:service@hq.nasa.gov), or
<http://www.odin.lmit.com/hq/helpdesk.html>.