> Form Approved
>
> OMB No.: 0970-0223

Expires: 06/30/2010

**CSE Program Self-Assessment Report**

**State:**

**For Federal FY Ending:**

# I. Executive Summary

> A. INTRODUCTION---NARRATIVE
>
> B. SELF-ASSESSMENT RESULTS---TABLE

Table A1: Self-Assessment Results

  ---------------- ---------- ----------- ------------- ---------- ------------
  Criterion        \[Column   \[Column    \[Column C\]  \[Column   \[Column E\]
                   A\] Cases  B\] Cases   Efficiency    D\]        Previous
                   Where      Where       Rate          Federal    Year's
                   Required   Required    (Confidence   Minimum    Efficiency
                   Activity   Activity    Level of      Standard   Rates
                   Occurred   Occurred    Sample)                  
                   or Should  within                               
                   Have       Timeframe                            
                   Occurred                                        

  Case Closure                                                     

  Establishment                                                    

  Enforcement                                                      

  Disbursement                                                     

  Medical                                                          

  Review and                                                       
  Adjustment                                                       

  Interstate                                                       

  Expedited                                                        
  Process 6-Month                                                  

  Expedited                                                        
  Process 12-Month                                                 

  TOTAL                                                            
  ---------------- ---------- ----------- ------------- ---------- ------------

> C. SUMMARY---NARRATIVE

# II. Methodology

> A. INTRODUCTION TO METHOLDOLOGY---NARRATIVE
>
> B. STATE SELF-ASSESSMENT COORDINATION---NARRATIVE
>
> C. UNIVERSE DEFINITION AND SAMPLING PROCEDURES---NARRATIVE
>
> D. SUMMARY OF METHODOLOGY---NARRATIVE

# III. Self-Assessment Results

> A. INTRODUCTION TO SELF-ASSESSMENT RESULTS---NARRATIVE
>
> B. SELF-ASSESSMENT RESULTS---TABLE

Table A2: Self-Assessment Results

  ---------------- ---------- ----------- ------------- ---------- ------------
  Criterion        \[Column   \[Column    \[Column C\]  \[Column   \[Column E\]
                   A\] Cases  B\] Cases   Efficiency    D\]        Previous
                   Where      Where       Rate          Federal    Year's
                   Required   Required    (Confidence   Minimum    Efficiency
                   Activity   Activity    Level of      Standard   Rates
                   Occurred   Occurred    Sample)                  
                   or Should  within                               
                   Have       Timeframe                            
                   Occurred                                        

  Case Closure                                                     

  Establishment                                                    

  Enforcement                                                      

  Disbursement                                                     

  Medical                                                          

  Review and                                                       
  Adjustment                                                       

  Interstate                                                       

  Expedited                                                        
  Process 6-Month                                                  

  Expedited                                                        
  Process 12-Month                                                 

  TOTAL                                                            
  ---------------- ---------- ----------- ------------- ---------- ------------

> C. DISCUSSION OF SELF-ASSESSMENT RESULTS---NARRATIVE
>
> D. SUMMARY OF SELF-ASSESSMENT RESULTS---NARRATIVE

# IV. Self-Assessment Analysis and Corrective Action Plan

> A. INTRODUCTION TO SELF-ASSESSMENT ANALYSIS AND CORRECTIVE ACTION
> PLAN---NARRATIVE
>
> B. ANALYSIS OF ERRORS---TABLE (OPTIONAL)

Table A3: Analysis of Errors for \<\<CRITERION\>\>

+-------------------+---------------+---------------+-----------------+
| \[Column A\]      | \[Column B\]  | \[Column C\]  | \[Column D\]    |
|                   | Number of     | Percent of    | Cumulative      |
| Reason for Error  | Cases with    | Total         | Percent         |
|                   | Error         |               |                 |
+-------------------+---------------+---------------+-----------------+
| \<\<Reason 1\>\>  |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| \<\<Reason 2\>\>  |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| \<\<Reason 3\>\>  |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| \<\<Reason 4\>\>  |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| \<\<Reason        |               |               |                 |
| ...\>\>           |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| Miscellaneous     |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| TOTAL             |               |               |                 |
+-------------------+---------------+---------------+-----------------+

> C. DISCUSSION OF REASONS---NARRATIVE
>
> D. CORRECTIVE ACTION PLAN---TABLE

Table A4: Corrective Action Plan for \<\<CRITERION\>\>

  ----------------------- -----------------------------------------------
  Corrective Action Plan  
  for \<\<REASON\>\>      
  *(repeat for each       
  reason to be addressed  
  for each criterion to   
  be addressed)*          

  Description of the      []{.mark}
  problem, or description 
  of root causes of       
  problem (Expands on     
  "Reason for Error" from 
  error analysis.)        

  Description of planned  []{.mark}
  approach to correcting  
  problem                 

  Logistics for           []{.mark}
  correction (e.g., staff 
  needed, resources       
  needed, timeframe for   
  completion)             
  ----------------------- -----------------------------------------------

> E. DISCUSSION OF CORRECTIVE ACTION PLAN---NARRATIVE
>
> **(Repeat this section's format for each criterion below the benchmark
> and for which the State plans to take a corrective action.)**
>
> F. SUMMARY OF ANALYSIS AND CORRECTIVE ACTION PLAN---NARRATIVE

# V. Program Direction 

> A. INTRODUCTION TO PROGRAM DIRECTION---NARRATIVE
>
> B. DISCUSSION of how the Program Is Dealing with Operational
> Challenges---NARRATIVE (OPTIONAL)
>
> C. DISCUSSION of how State Is Managing Staff Resources to Achieve
> Performance Improvements---NARRATIVE (OPTIONAL)
>
> D. UPDATED Results from Previous Years' Corrective Action
> Plans---TABLE (OPTIONAL)

Table 5: Updated Results from Previous Years' Corrective Action Plans

+-----------------------------+----------------------------------------+
| \<\<Corrective Action X\>\> |                                        |
| from \<\<REPORT YEAR\>\>    |                                        |
| (*repeat as needed*)        |                                        |
+=============================+========================================+
| Self-Assessment Criterion   |                                        |
| Related to Corrective       |                                        |
| Action                      |                                        |
+-----------------------------+----------------------------------------+
| Description of the original |                                        |
| problem, or description of  |                                        |
| root causes of problem      |                                        |
+-----------------------------+----------------------------------------+
| Description of original     |                                        |
| planned approach to         |                                        |
| correcting problem          |                                        |
+-----------------------------+----------------------------------------+
| If corrective action        |                                        |
| improved compliance or      |                                        |
| performance, description of |                                        |
| changes in compliance and   |                                        |
| performance measures        |                                        |
| resulting from corrective   |                                        |
| action                      |                                        |
+-----------------------------+----------------------------------------+
| > If corrective action did  | []{.mark}                              |
| > not improve compliance or |                                        |
| > performance, barriers to  |                                        |
| > implementing previous     |                                        |
| > corrective action         |                                        |
+-----------------------------+----------------------------------------+
| > Description of revised    |                                        |
| > planned approach to       |                                        |
| > correcting problem given  |                                        |
| > barriers, if any planned  |                                        |
+-----------------------------+----------------------------------------+
| > Logistics for revised     |                                        |
| > correction, if any        |                                        |
| > planned (e.g., staff      |                                        |
| > needed, resources needed, |                                        |
| > timeframe for completion) |                                        |
+-----------------------------+----------------------------------------+

> E. SUMMARY OF PROGRAM DIRECTION---NARRATIVE

# VI. Program service Enhancements 

> A. INTRODUCTION TO PROGRAM SERVICE ENHANCEMENTS ---NARRATIVE
>
> B. DISCUSSION OF PROGRAM SERVICE ENHANCEMENTS---NARRATIVE
>
> C. SUMMARY OF PROGRAM SERVICE ENHANCEMENTS ---NARRATIVE

# VII. Conclusion

**VIII. THE PAPERWORK REDUCTION ACT OF 1995**

Public reporting burden for this collection of information is estimated
to average 4.0 hours per response, including the time for reviewing
instructions, gathering and maintaining the data needed, and reviewing
the collection of information.

An agency may not conduct or sponsor, and a person is not required to
respond to, a collection of information unless it displays a currently
valid OMB control number. The OMB control number for this report is
0970-0223. Send comments regarding this burden estimate or any other
aspect of this request for information, including suggestions for
reducing this burden, to Reports Clearance Officer, Administration for
Children and Families, Department of Health and Human Services, 370
L'Enfant Promenade, S.W., Washington, D.C. 20447.

> Form Approved
>
> OMB No.: 0970-0223

Expires: 06/18/2007

# instructions for Completing Recommended Reporting Format

**Instructions for Completing\
Recommended Reporting Format\
For States' Annual Self-Assessment Reports**

The Federal Office of Child Support Enforcement (OCSE) has been
contacted by several states requesting guidance in how states can
effectively present the required information in the annual
self-assessment report. This document contains instructions for a
recommended reporting format template for States' annual self-assessment
reports. (See attachment accompanying these instructions.) While states
are not mandated to use this recommended format, OCSE intends this
format to establish an approach for States to provide substantive
information with an appropriate level of effort for writing the annual
self-assessment report.

Although States are required to submit the self-assessment report to
OCSE, States may have other intended audiences for the annual
self-assessment report. This recommended format does not limit the
content or format of additional information States would want to present
to other audiences in the report.

In addition to these instructions, States should refer to two federal
documents that offer specific technical guidance for conducting the
self-assessment review and analyzing data for planning corrective
actions. The TEMPO document attached to OCSE-DCL-02-08 details sampling
procedures for selecting cases to review. The TEMPO document attached to
OCSE-DCL-02-24 guides States in analyzing self-assessment results and
error cases for the purpose of developing corrective action plans.

######## Section Instructions for Recommended Reporting Format

The Personal Responsibility and Work Opportunity Reconciliation Act of
1996 required States to annually assess their compliance with federally
required case processing activities and timeframes. PRWORA also required
States to report the findings of the annual assessment. The parts and
sections of the report that are required by federal regulations at 45CFR
308.1(e)(2) are:

-   Executive Summary

-   Methodology

-   Results

-   Corrective Actions

-   Optional Program Areas Covered by the Review

The section-by-section instructions overlay the recommended reporting
format to explain how States complete each section of the recommended
format.

[]{.mark}

With respect to the style of the report, headings and body text may be
modified to be consistent with a State's own standards. Also, formatting
in the tables (i.e., style and size of font, column width, bolding, and
shading) may be customized by the report writer, but the labeling of the
tables and columns and the nature of the content in a cell of the table
should be consistent with the recommended reporting format.

# I. Executive Summary

> This section is required by 45CFR 308.1(e)(2)(i).
>
> A. INTRODUCTION---NARRATIVE

Provide a narrative introduction to the report. Topics may include:

-   *Organizational structure of child support program in the State*

-   *An overview of the self-assessment approach and results*

-   *Program's significant achievements in the past year*

> B. SELF-ASSESSMENT RESULTS---TABLE

The table of results is based on the recommended format in DCL 04-49 and
shows the State's compliance with 45CFR 308.2.

Table B1: Self-Assessment Results

  ---------------- ---------- ----------- ------------- ----------- ------------
  Criterion        \[Column   \[Column    \[Column C\]  \[Column    \[Column E\]
                   A\] Cases  B\] Cases   Efficiency    D\] Federal Previous
                   Where      Where       Rate          Minimum     Year's
                   Required   Required    (Confidence   Standard/   Efficiency
                   Activity   Activity    Level of      Benchmark   Rates
                   Occurred   Occurred    Sample)                   
                   or Should  within                                
                   Have       Timeframe                             
                   Occurred                                         

  Case Closure                                                      

  Establishment                                                     

  Enforcement                                                       

  Disbursement                                                      

  Medical                                                           

  Review and                                                        
  Adjustment                                                        

  Interstate                                                        

  Expedited                                                         
  Process 6-Month                                                   

  Expedited                                                         
  Process 12-Month                                                  

  TOTAL                                                             
  ---------------- ---------- ----------- ------------- ----------- ------------

> *[Column A: Cases Where Required Activity Occurred or Should Have
> Occurred:]{.underline}*

-   *Enter the number of cases sampled in which the evaluated activity
    did take place or should have taken place during the review period
    for each criterion.*

-   *Note that if the State uses a statewide sample where a case may be
    evaluated for more than one criterion, then the total number of
    cases reviewed may not necessarily equal the sum of the cases
    reviewed for each criterion.*

> *[Column B: Cases Where Required Activity Occurred within
> Timeframe:]{.underline}*

-   *Enter the number of cases where a required activity occurred during
    the time period for each criterion.*

> *[Column C: Efficiency Rate (Confidence Level of
> Sample):]{.underline}*

-   *Calculate by dividing the number of cases in column B by the number
    of cases in column A.*

-   *Within the same cell of the table, note in parentheses the
    confidence level that the efficiency rate calculated from the
    sampled cases represents the mean efficiency rate for all cases in
    the caseload subject to the self-assessment criterion.*

> *[Column D: Federal Minimum Standard/Benchmark:]{.underline}*

-   *Provide the federal threshold compliance rate for each criterion.*

> *[Column E: Previous Year's Efficiency Rates:]{.underline}*

-   *Show the efficiency rates from the immediately preceding reporting
    period. If the State wants to show a longer period of history, data
    from preceding reporting periods, or an average, may be shown in
    additional columns.*

> C. SUMMARY---NARRATIVE

Provide a narrative summary of the report.

# II. Methodology

> This section includes the organizational approach to conducting a
> self-assessment review and is required by 45CFR 308.1(e)(2)(iii). For
> further discussion of methodology, see the TEMPO document attached to
> OCSE-DCL-02-08.
>
> A. INTRODUCTION TO METHOLDOLOGY---NARRATIVE

Provide a narrative introduction to the section.

> B. STATE SELF-ASSESSMENT COORDINATION---NARRATIVE

Describe how the self-assessment review meets federal requirements and
how the State maintains responsibility for and control of the results
and contents of the annual report according to 45 CFR 308.1(a). Show the
timeframe of the review period in accordance with 45 CFR 308.1(d).
Provide:

-   The start and end dates of the review period

-   Whether the State conducts an annual self-assessment review or an
    on-going process throughout the review period

-   Whether cases are reviewed by staff, by an automated case review
    tool, or by a combination of staff and automated case review tool

> At the State's option, provide a narrative discussion of how the State
> coordinates the self-assessment review.

## 

> C. UNIVERSE DEFINITION AND SAMPLING PROCEDURES---NARRATIVE

Describe how the State meets the requirements in 45 CFR 308.1(b) and
(c). The topics of this narrative include:

-   *Definition of Sampling Frame---List the criteria used to generate
    the list of cases for the target population from which sample is
    drawn for each of the reporting criteria.*

-   *Type of Sample---Note whether the criterion will be evaluated with
    cases from a statewide or focused sample.*

-   *Method of Random Selection---Note the method of random selection.
    DCL-02-08 lists various approaches: simple random sample, systematic
    random sample, and stratified sample.*

> D. SUMMARY OF METHODOLOGY---NARRATIVE

Provide a narrative summary of the section.

# III. Self-Assessment Results

This section provides the results of the State's self-assessment review
and is required by 45CFR 308.1(e)(2)(iv).

A.  INTRODUCTION TO SELF-ASSESSMENT RESULTS---NARRATIVE

Provide a narrative introduction to the section.

B.  SELF-ASSESSMENT RESULTS---TABLE

Based on the recommended format in DCL 04-49, show the State's
compliance with 45CFR 308.2. The State may replicate the same table
presented in the Executive Summary.

Table B2: Self-Assessment Results

  ---------------- ---------- ----------- ------------- ---------- ------------
  Criterion        \[Column   \[Column    \[Column C\]  \[Column   \[Column E\]
                   A\] Cases  B\] Cases   Efficiency    D\]        Previous
                   Where      Where       Rate          Federal    Year's
                   Required   Required    (Confidence   Minimum    Efficiency
                   Activity   Activity    Level of      Standard   Rates
                   Occurred   Occurred    Sample)                  
                   or Should  within                               
                   Have       Timeframe                            
                   Occurred                                        

  Case Closure                                                     

  Establishment                                                    

  Enforcement                                                      

  Disbursement                                                     

  Medical                                                          

  Review and                                                       
  Adjustment                                                       

  Interstate                                                       

  Expedited                                                        
  Process 6-Month                                                  

  Expedited                                                        
  Process 12-Month                                                 

  TOTAL                                                            
  ---------------- ---------- ----------- ------------- ---------- ------------

> *[Column A: Cases Where Required Activity Occurred or Should Have
> Occurred:]{.underline}*

-   *Enter the number of cases sampled in which the evaluated activity
    did take place or should have taken place during the review period
    for each criterion.*

-   *Note that if the State uses a statewide sample where a case may be
    evaluated for more than one criterion, the total number of cases
    reviewed may not necessarily equal the sum of the cases reviewed for
    each criterion.*

> *[Column B: Cases Where Required Activity Occurred within
> Timeframe:]{.underline}*

-   *Enter the number of cases where a required activity occurred during
    the time period for each criterion.*

> *[Column C: Efficiency Rate (Confidence Level of
> Sample):]{.underline}*

-   *Calculate the efficiency rates by dividing the number of cases in
    column B by the number of cases in column A.*

-   *Within the same cell of the table, note in parentheses the
    confidence level that the efficiency rate calculated from the
    sampled cases represents the efficiency rate for all cases in the
    caseload subject to the self-assessment criterion.*

> *[Column D: Federal Minimum Standard:]{.underline}*

-   *Provide the federal threshold compliance rate for each criterion.*

> *[Column E: Previous Year's Efficiency Rates:]{.underline}*

-   *Show the efficiency rates from the immediately preceding reporting
    period. If the State wants to show a longer period of history, data
    from other preceding reporting periods, or an average of several
    years, may be shown in additional columns.*

> C. DISCUSSION OF SELF-ASSESSMENT RESULTS---NARRATIVE

At the State's option, provide a narrative discussion of the
self-assessment results.

> D. SUMMARY OF SELF-ASSESSMENT RESULTS---NARRATIVE

Provide a narrative summary of the section.

# IV. Self-Assessment Analysis and Corrective Action Plan

> As required by 45CFR 308.1(e)(2)(v), report the description of a
> State's corrective action planned or taken. A corrective action is
> required when a criterion is below the federal minimum standard for
> the compliance rate. (See OCSE-AT-00-09 dated December 12, 2000, Final
> Rule on State Self-Assessment.)
>
> At its option, the State may provide a corrective action plan for a
> criterion that is at or above the threshold. This corrective action
> may follow the format of this section or may be an informal discussion
> of the plan.
>
> A. INTRODUCTION TO SELF-ASSESSMENT ANALYSIS AND CORRECTIVE ACTION
> PLAN---NARRATIVE

Provide a narrative introduction to the section.

> B. ANALYSIS OF ERRORS---TABLE

At the State's option, include a table of the analysis of errors for
each self-assessment criterion for which the State plans a corrective
action. This table demonstrates the appropriateness of the planned
corrective action. Refer to OCSE-DCL-02-24 pages 6-8 for more detailed
instructions.

Table B3: Analysis of Errors for \<\<CRITERION\>\>

+-------------------+---------------+---------------+-----------------+
| \[Column A\]      | \[Column B\]  | \[Column C\]  | \[Column D\]    |
|                   | Number of     | Percent of    | Cumulative      |
| Reason for Error  | Cases with    | Total         | Percent         |
|                   | Error         |               |                 |
+-------------------+---------------+---------------+-----------------+
| \<\<Reason 1\>\>  |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| \<\<Reason 2\>\>  |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| \<\<Reason 3\>\>  |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| \<\<Reason 4\>\>  |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| \<\<Reason        |               |               |                 |
| ...\>\>           |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| Miscellaneous     |               |               |                 |
+-------------------+---------------+---------------+-----------------+
| TOTAL             |               |               |                 |
+-------------------+---------------+---------------+-----------------+

> *[Column A: Reason for Error:]{.underline}*

-   *Provide a brief description of an error common in noncompliant
    cases. Order the reasons in the table by most common to least common
    error. OCSE recommends only listing specific reasons for errors that
    account for the first 80% of errors. Less common errors may be
    lumped together as a "miscellaneous" reason.*

> *[Column B: Number of Cases with Error:]{.underline}*

-   *Provide the number of cases with the error for each reason.*

> *[Column C: Percent of Total:]{.underline}*

-   *Calculate by dividing the number of cases in column B by the number
    of noncompliant cases for the criterion.*

> *[Column D: Cumulative Percent:]{.underline}*

-   *Cumulative percent is the sum of the percents of total for all
    reasons listed up to and including the reason in the current row.
    (The cumulative percent equals the percent of total for the first
    row.*

> C. DISCUSSION OF REASONS---NARRATIVE

At the State's option, provide a narrative discussion of the reasons for
error.

> D. CORRECTIVE ACTION PLAN---TABLE

OCSE-DCL-02-24 provides guidance on how a State could describe a
corrective action plan based on the results of the analysis of errors. A
State may plan corrective actions for as many of the reasons for errors
as it chooses.

Table B4: Corrective Action Plan for \<\<CRITERION\>\>

  ----------------------- -----------------------------------------------
  Corrective Action Plan  
  for \<\<REASON\>\>      
  *(repeat for each       
  reason to be addressed  
  for each criterion to   
  be addressed)*          

  Description of the      []{.mark}
  problem or description  
  of root causes of       
  problem (Expands on     
  "Reason for Error" from 
  error analysis.)        

  Description of planned  []{.mark}
  approach to correcting  
  problem                 

  Logistics for           []{.mark}
  correction (e.g., staff 
  needed, resources       
  needed, timeframe for   
  completion)             
  ----------------------- -----------------------------------------------

> E. DISCUSSION OF CORRECTIVE ACTION PLAN---NARRATIVE

At the State's option, provide a narrative discussion of the corrective
action plan.

> **(Repeat this section's format for each criterion that is below the
> benchmark for which the State plans to take a corrective action.)**
>
> F. SUMMARY OF ANALYSIS AND CORRECTIVE ACTION PLAN---NARRATIVE

Provide a narrative summary of the section.

# V. Program Direction 

This section is authorized by 45CFR 308.1(e)(ii). The content for this
part is described in 45CFR 308.3(a).

> A. INTRODUCTION TO PROGRAM DIRECTION

At the State's option, provide a narrative introduction to Part II.

B.  Discussion of how the Program Is Dealing with Operational

> Challenges

At the State's option, provide a narrative discussion of how the program
is

dealing with operational challenges. Possible topics to include are:

-   *Description of Program Deficiencies or Barriers*

-   *Description of Plans to Overcome Deficiencies or Barriers*

-   *Expected Improvements from Plan*

-   *Description of how Plan Will Improve Compliance*

-   *Description of how Plan Will Improve Performance*

> C. DISCUSSION of how State Is Managing Staff Resources to Achieve
> Performance Improvements---NARRATIVE (OPTIONAL)

At the State's option, provide a narrative discussion of how State is
managing staff resources to achieve performance improvements. Possible
topics to include are:

-   *Proportions of Statewide IV-D FTEs allocated by program function
    (i.e., establishment, enforcement, interstate, etc.)*

-   *Description of how Resource Allocation Improves Compliance*

-   *Description of how Resource Allocation Improves Performance*

### 

> D. UPDATED Results from Previous Years' Corrective Action
> Plans---TABLE

States could use this table to show the results of previous years'
corrective action plans.

Table B5: Updated Results from Previous Years' Corrective Action Plans

  -----------------------------------------------------------------------
  \<\<Corrective Action X\>\>   
  from \<\<REPORT YEAR\>\>      
  (*repeat as needed*)          
  ----------------------------- -----------------------------------------
  Self-Assessment Criterion     
  Related to Corrective Action  

  Description of the original   
  problem or description of     
  root causes of problem        

  Description of original       
  planned approach to           
  correcting problem            

  If corrective action improved 
  compliance or performance,    
  description of changes in     
  compliance and performance    
  measures resulting from       
  corrective action             

  If corrective action did not  []{.mark}
  improve compliance or         
  performance, barriers to      
  implementing previous         
  corrective action             

  Description of revised        
  planned approach to           
  correcting problem given      
  barriers, if any planned      

  Logistics for revised         
  correction, if any planned    
  (e.g., staff needed,          
  resources needed, timeframe   
  for completion)               
  -----------------------------------------------------------------------

> E. SUMMARY OF PROGRAM DIRECTION---NARRATIVE

Provide a narrative summary for the section.

# VI. Program service Enhancements 

This section is authorized by 45CFR 308.1(e)(ii). The content for this
part is described in 45CFR 308.3(b).

> A. INTRODUCTION TO PROGRAM SERVICE ENHANCEMENTS

At the State's option, provide a narrative introduction to Part III.

> B. DISCUSSION OF PROGRAM SERVICE ENHANCEMENTS

At the State's option, provide a narrative discussion of program service
enhancements. OCSE does not recommend a format for this part. However,
if the State wants to submit the innovation as a best practice, the
State should use the format for submitting best practices to OCSE with
the following topic headings:

-   *Goal for Innovation*

-   *Description of Innovation:*

```{=html}
<!-- -->
```
-   *How the innovation works towards the goal*

-   *Time requirements to implement and operate, if applicable*

-   *Staffing requirements to implement and operate, if applicable*

```{=html}
<!-- -->
```
-   *Lessons Learned and Replication Advice*

-   *Status or Results from Innovation, if Available*

-   *Location of Innovation, if Operated from a Physical Location*

-   *Funding Source for Innovation*

-   *State Contact for Further Detail*

-   *General Comments*

Other content topics for this part could include:

-   *Steps taken to make the program more efficient and effective;*

-   *Efforts to improve client services;*

-   *Demonstration projects testing creative new ways of doing
    business;*

-   *Collaborative efforts being taken with partners and customers;*

-   *Innovative practices which have resulted in improved program
    performance;*

-   *Actions taken to improve public image;*

-   *Access/visitation projects initiated to improve non-custodial
    parents\' involvement with the children and;*

-   *Efforts to engage non-custodial parents who owe overdue child
    support to pay that support or engage in work activities, such as
    subsidized employment, work experience, or job search.*

> C. SUMMARY OF PROGRAM SERVICE ENHANCEMENTS

Provide a narrative summary for the section.

# VII. Conclusion

Provide a narrative conclusion for the report.

**VIII. THE PAPERWORK REDUCTION ACT OF 1995**

Public reporting burden for this collection of information is estimated
to average 4.0 hours per response, including the time for reviewing
instructions, gathering and maintaining the data needed, and reviewing
the collection of information.

An agency may not conduct or sponsor, and a person is not required to
respond to, a collection of information unless it displays a currently
valid OMB control number. The OMB control number for this report is
\-\-\-\-\-\-\-\--. Send comments regarding this burden estimate or any
other aspect of this request for information, including suggestions for
reducing this burden, to Reports Clearance Officer, Administration for
Children and Families, Department of Health and Human Services, 370
L'Enfant Promenade, S.W., Washington, D.C. 20447.