##### Safety Attribute Inspection (SAI) Data Collection Tool

###### 1.2.5 Service Difficulty Reports (SDR) (AW)

# 

# ELEMENT SUMMARY INFORMATION

**Purpose of this Element** (certificate holder's responsibility):

+-----------------------------------------------------------------------+
| -   To ensure that the occurrence or detection of each failure,       |
|     malfunction, or defect is reported in accordance with the         |
|     requirements of 14 CFR Section 121.703 and the certificate        |
|     holder\'s system.                                                 |
+-----------------------------------------------------------------------+

**Objective** (FAA oversight):

+-----------------------------------------------------------------------+
| -   To determine if the certificate holder\'s Service Difficulty      |
|     Reports process meets all applicable requirements of Title 14 of  |
|     the Code of Federal Regulations (14 CFR) and FAA policies.        |
|                                                                       |
| -   To determine if the certificate holder\'s Service Difficulty      |
|     Reports process incorporates the safety attributes.               |
|                                                                       |
| -   To identify any shortfalls in the certificate holder\'s Service   |
|     Difficulty Reports process.                                       |
+-----------------------------------------------------------------------+

**Specific Instructions**:

+-----------------------------------------------------------------------+
| -   Intentionally left blank                                          |
+-----------------------------------------------------------------------+

# 

# SUPPLEMENTAL INFORMATION

**Specific Regulatory Requirements (SRRs)**:

+-----------------------------------------------------------------------+
| -   SRRs:                                                             |
+=======================================================================+
| > 121.135(a)(1)                                                       |
| >                                                                     |
| > 121.135(b)(1)                                                       |
| >                                                                     |
| > 121.135(b)(2)                                                       |
| >                                                                     |
| > 121.135(b)(3)                                                       |
| >                                                                     |
| > 121.703(a)                                                          |
| >                                                                     |
| > 121.703(a)(1)                                                       |
| >                                                                     |
| > 121.703(a)(10)                                                      |
| >                                                                     |
| > 121.703(a)(11)                                                      |
| >                                                                     |
| > 121.703(a)(12)                                                      |
| >                                                                     |
| > 121.703(a)(13)                                                      |
| >                                                                     |
| > 121.703(a)(14)                                                      |
| >                                                                     |
| > 121.703(a)(15)                                                      |
| >                                                                     |
| > 121.703(a)(16)                                                      |
| >                                                                     |
| > 121.703(a)(17)                                                      |
| >                                                                     |
| > 121.703(a)(2)                                                       |
| >                                                                     |
| > 121.703(a)(3)                                                       |
| >                                                                     |
| > 121.703(a)(4)                                                       |
| >                                                                     |
| > 121.703(a)(5)                                                       |
| >                                                                     |
| > 121.703(a)(6)                                                       |
| >                                                                     |
| > 121.703(a)(7)                                                       |
| >                                                                     |
| > 121.703(a)(8)                                                       |
| >                                                                     |
| > 121.703(a)(9)                                                       |
| >                                                                     |
| > 121.703(b)                                                          |
| >                                                                     |
| > 121.703(c)                                                          |
| >                                                                     |
| > 121.703(d)                                                          |
| >                                                                     |
| > 121.703(e)                                                          |
| >                                                                     |
| > 121.703(e)(1)                                                       |
| >                                                                     |
| > 121.703(e)(10)                                                      |
| >                                                                     |
| > 121.703(e)(2)                                                       |
| >                                                                     |
| > 121.703(e)(3)                                                       |
| >                                                                     |
| > 121.703(e)(4)                                                       |
| >                                                                     |
| > 121.703(e)(5)                                                       |
| >                                                                     |
| > 121.703(e)(6)                                                       |
| >                                                                     |
| > 121.703(e)(7)                                                       |
| >                                                                     |
| > 121.703(e)(8)                                                       |
| >                                                                     |
| > 121.703(e)(9)                                                       |
| >                                                                     |
| > 121.703(f)                                                          |
| >                                                                     |
| > 121.703(g)                                                          |
| >                                                                     |
| > 121.703(h)                                                          |
+-----------------------------------------------------------------------+

**Related CFRs & FAA Policy/Guidance**:

+-----------------------------------------------------------------------+
| -   Related CFRs:                                                     |
+=======================================================================+
| > Intentionally left blank                                            |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| -   FAA Policy/Guidance:                                              |
+=======================================================================+
| > Intentionally Left Blank.                                           |
+-----------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
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+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the information listed in the Supplemental Information     |
| \ | section of this DCT.                                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the duties and responsibilities for management and other   |
| \ | personnel identified by the certificate holder who accomplish the |
| . | Service Difficultly Reports process.                              |
+---+-------------------------------------------------------------------+
| 3 | Review the certificate holder's Service Difficulty Reports        |
| \ | process to ensure it contains the policies, procedures,           |
| . | instructions and information necessary for personnel to perform   |
|   | their duties and responsibilities with a high degree of safety.   |
+---+-------------------------------------------------------------------+

+----+-----------------------------------------------------+----------+
| #  |                                                     |          |
| #  |                                                     |          |
| Qu |                                                     |          |
| es |                                                     |          |
| ti |                                                     |          |
| on |                                                     |          |
| s  |                                                     |          |
+----+-----------------------------------------------------+----------+
|    | To meet this objective, the inspector must answer   |          |
|    | the following questions:                            |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Service Difficulty   |          |
| \. | Reports process meet the specific regulatory and    |          |
|    | FAA policy requirements:                            |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder provide instructions    |          |
| 1. | and information necessary for personnel to report   |          |
|    | the occurrence or detection of each failure,        |          |
|    | malfunction, or defect concerning:                  |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.703(a)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder provides      |          |
|    | information for the purpose of 14 CFR 121.703,      |          |
|    | \"during flight\" means the period from the moment  |          |
|    | the aircraft leaves the surface of the earth on     |          |
|    | takeoff until it touches down on landing.           |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.703(b)                |          |
|    |                                                     |          |
|    | *Interfaces:* 1.2.4(AW)                             |          |
+----+-----------------------------------------------------+----------+
| 1  | Fires during flight and whether the related         | Yes      |
| .1 | fire-warning system functioned properly? **     **  |          |
| .1 |                                                     | No,      |
|    | SRRs: 121.135(a)(1); 121.703(a)(1); 121.703(b)      | Explain  |
+----+-----------------------------------------------------+----------+
| 1  | Fires during flight not protected by a related      | Yes      |
| .1 | fire-warning system? **     **                      |          |
| .2 |                                                     | No,      |
|    | SRRs: 121.135(a)(1); 121.703(a)(2); 121.703(b)      | Explain  |
+----+-----------------------------------------------------+----------+
| 1  | False fire warning dur ng flight? **     **         | Yes      |
| .1 |                                                     |          |
| .3 | SRRs: 121.135(a)(1); 121.703(a)(3); 121.703(b)      | No,      |
|    |                                                     | Explain  |
+----+-----------------------------------------------------+----------+
| 1  | An engine exhaust system that causes damage during  | Yes      |
| .1 | flight to the engine, adjacent structure,           |          |
| .4 | equipment, or components? **     **                 | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.703(a)(4); 121.703(b)      |          |
+----+-----------------------------------------------------+----------+
| 1  | An aircraft component that causes accumulation or   | Yes      |
| .1 | circulation of smoke, vapor, or toxic or noxious    |          |
| .5 | fumes in the crew compartment or passenger cabin    | No,      |
|    | during flight? **     **                            | Explain  |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.703(a)(5); 121.703(b)      |          |
+----+-----------------------------------------------------+----------+
| 1  | Engine shutdown during flight because of flameout?  | Yes      |
| .1 | **     **                                           |          |
| .6 |                                                     | No,      |
|    | SRRs: 121.135(a)(1); 121.703(a)(6); 121.703(b)      | Explain  |
+----+-----------------------------------------------------+----------+
| 1  | Engine shutdown during flight when external damage  | Yes      |
| .1 | to the engine or airplane structure occurs?         |          |
| .7 | **     **                                           | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.703(a)(7); 121.703(b)      |          |
+----+-----------------------------------------------------+----------+
| 1  | Engine shutdown during flight due to foreign object | Yes      |
| .1 | ingestion or icing? **     **                       |          |
| .8 |                                                     | No,      |
|    | SRRs: 121.135(a)(1); 121.703(a)(8); 121.703(b)      | Explain  |
+----+-----------------------------------------------------+----------+
| 1  | Engine shutdown during flight of more than one      | Yes      |
| .1 | engine? **     **                                   |          |
| .9 |                                                     | No,      |
|    | SRRs: 121.135(a)(1); 121.703(a)(9); 121.703(b)      | Explain  |
+----+-----------------------------------------------------+----------+
| 1. | A propeller feathering system or ability of the     | Yes      |
| 1. | system to control overspeed during flight?          |          |
| 10 | **     **                                           | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.703(a)(10); 121.703(b)     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | A fuel or fuel-dumping system that affects fuel     | Yes      |
| 1. | flow or causes hazardous leakage during flight?     |          |
| 11 | **     **                                           | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.703(a)(11); 121.703(b)     |          |
+----+-----------------------------------------------------+----------+
| 1. | An unwanted landing gear extension or retraction,   | Yes      |
| 1. | or an unwanted opening or closing of landing gear   |          |
| 12 | doors during flight? **     **                      | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.703(a)(12); 121.703(b)     |          |
+----+-----------------------------------------------------+----------+
| 1. | Brake system components that result in loss of      | Yes      |
| 1. | brake actuating force when the airplane is in       |          |
| 13 | motion on the ground? **     **                     | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.703(a)(13)                 |          |
+----+-----------------------------------------------------+----------+
| 1. | Aircraft structure that requires major repair?      | Yes      |
| 1. | **     **                                           |          |
| 14 |                                                     | No,      |
|    | SRRs: 121.135(a)(1); 121.703(a)(14)                 | Explain  |
+----+-----------------------------------------------------+----------+
| 1. | Cracks, permanent deformation, or corrosion of      | Yes      |
| 1. | aircraft structures, if more than the maximum       |          |
| 15 | acceptable to the manufacturer or the FAA?          | No,      |
|    | **     **                                           | Explain  |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.703(a)(15)                 |          |
+----+-----------------------------------------------------+----------+
| 1. | Aircraft components or systems that result in       | Yes      |
| 1. | taking emergency actions during flight (except      |          |
| 16 | action to shut down an engine)? **     **           | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.703(a)(16); 121.703(b)     |          |
+----+-----------------------------------------------------+----------+
| 1. | Emergency evacuation systems or components,         | Yes      |
| 1. | including all exit doors, passenger emergency       |          |
| 17 | evacuation lighting systems, or evacuation          | No,      |
|    | equipment, that are found defective, or that fail   | Explain  |
|    | to perform the intended functions during an actual  |          |
|    | emergency or dur ng training, testing, maintenance, |          |
|    | demonstrations, or inadvertent deployments?         |          |
|    | **     **                                           |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.703(a)(17)                 |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder specify it will report  | Yes      |
| 2. | any failure, malfunction, or defect on an aircraft, |          |
|    | in addition to those identified in 14 CFR Section   | No,      |
|    | 121.703(a), that occurs or is detected at any time  | Explain  |
|    | if, in the certificate holder\'s opinion, the       |          |
|    | failure, malfunction, or defect has endangered or   |          |
|    | may endanger the safe operation of an aircraft used |          |
|    | by it? **     **                                    |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.703(c)                     |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder specify it will send    | Yes      |
| 3. | each report required by 14 CFR Section 121.703,     |          |
|    | covering each 24-hour period beginning at 0900      | No,      |
|    | local time of each day and ending at 0900 local     | Explain  |
|    | time on the next day, to the FAA offices in         |          |
|    | Oklahoma City, Oklahoma? **     **                  |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.703(d)                     |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder specify each report of  | Yes      |
| 4. | occurrences required by 14 CFR Section 121.703      |          |
|    | during a 24-hour period shall be submitted to the   | No,      |
|    | collection point within the next 96 hours?          | Explain  |
|    | **     **                                           |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.703(d)                     |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder specify a report due on | Yes      |
| 5. | Saturday or Sunday may be submitted on the          |          |
|    | following Monday, and one due on a holiday may be   | No,      |
|    | submitted on the next work day? **     **           | Explain  |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.703(d)                     |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder specify it will submit  |          |
| 6. | the reports required by 14 CFR 121.703 on a form or |          |
|    | in another format acceptable to the Administrator   |          |
|    | and that the reports shall include the following    |          |
|    | information:                                        |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.703(e)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the certificate holder includes      |          |
|    | instructions and information necessary to allow     |          |
|    | personal concerned to perform the duty and          |          |
|    | responsibility to include in the first daily report |          |
|    | required by this section as much of the following   |          |
|    | as is available: \--Type of the aircraft \--        |          |
|    | Identification number of the aircraft \-- The name  |          |
|    | of the operator \-- The date which the incident     |          |
|    | occurred \-- The flight number which the incident   |          |
|    | occurred \-- The stage during which the incident    |          |
|    | occurred (e.g., preflight, ta keoff, climb, cruise, |          |
|    | decent, landing, and inspection). \-- The emergency |          |
|    | procedure effected (e.g., unscheduled landing and   |          |
|    | emergency decent). \-- The nature of the failure,   |          |
|    | malfunction, or defect \-- Identification of the    |          |
|    | part and system involved, including available       |          |
|    | information pertaining to type designation of the   |          |
|    | major component and time since overhaul. \--        |          |
|    | Apparent cause of the failure, malfunction, or      |          |
|    | defect (e.g., wear, crack, design deficiency, or    |          |
|    | personnel error). \-- Whether the part was          |          |
|    | repaired, replaced, sent to the manufacturer, or    |          |
|    | other action taken. \-- Whether the aircraft was    |          |
|    | grounded \-- Other pertinent information necessary  |          |
|    | for more complete identification, determination of  |          |
|    | seriousness, or corrective action                   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.703(e)(1);            |          |
|    | 121.703(e)(10); 121.703(e)(2); 121.703(e)(3);       |          |
|    | 121.703(e)(4); 121.703(e)(5); 121.703(e)(6);        |          |
|    | 121.703(e)(7); 121.703(e)(8); 121.703(e)(9)         |          |
+----+-----------------------------------------------------+----------+
| 1  | Type and identification number of the aircraft?     | Yes      |
| .6 | **     **                                           |          |
| .1 |                                                     | No,      |
|    | SRRs: 121.703(e)(1)                                 | Explain  |
+----+-----------------------------------------------------+----------+
| 1  | The name of the operator? **     **                 | Yes      |
| .6 |                                                     |          |
| .2 | SRRs: 121.703(e)(2)                                 | No,      |
|    |                                                     | Explain  |
+----+-----------------------------------------------------+----------+
| 1  | The date, flight number, and stage during which the | Yes      |
| .6 | incident occurred (e.g., preflight, takeoff, climb, |          |
| .3 | cruise, descent, landing, and inspection).          | No,      |
|    | **     **                                           | Explain  |
|    |                                                     |          |
|    | SRRs: 121.703(e)(3)                                 |          |
+----+-----------------------------------------------------+----------+
| 1  | The emergency procedure affected (e.g., unscheduled | Yes      |
| .6 | landing and emergency descent)? **     **           |          |
| .4 |                                                     | No,      |
|    | SRRs: 121.703(e)(4)                                 | Explain  |
+----+-----------------------------------------------------+----------+
| 1  | The nature of the failure, malfunction, or defect?  | Yes      |
| .6 | **     **                                           |          |
| .5 |                                                     | No,      |
|    | SRRs: 121.703(e)(5)                                 | Explain  |
+----+-----------------------------------------------------+----------+
| 1  | Identification of the part and system involved,     | Yes      |
| .6 | including available information pertaining to type  |          |
| .6 | designation of the major component and time since   | No,      |
|    | overhaul? **     **                                 | Explain  |
|    |                                                     |          |
|    | SRRs: 121.703(e)(6)                                 |          |
+----+-----------------------------------------------------+----------+
| 1  | Apparent cause of the failure, malfunction, or      | Yes      |
| .6 | defect (e.g., wear, crack, design deficiency, or    |          |
| .7 | personnel error)? **     **                         | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.703(e)(7)                                 |          |
+----+-----------------------------------------------------+----------+
| 1  | Whether the part was repaired, replaced, sent to    | Yes      |
| .6 | the manufacturer, or other action taken? **     **  |          |
| .8 |                                                     | No,      |
|    | SRRs: 121.703(e)(8)                                 | Explain  |
+----+-----------------------------------------------------+----------+
| 1  | Whether the aircraft was grounded? **     **        | Yes      |
| .6 |                                                     |          |
| .9 | SRRs: 121.703(e)(9)                                 | No,      |
|    |                                                     | Explain  |
+----+-----------------------------------------------------+----------+
| 1. | Other pertinent information necessary for more      | Yes      |
| 6. | complete identification, determination of           |          |
| 10 | seriousness, or corrective action? **     **        | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.703(e)(10)                                |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder specify it needs not    |          |
| 7. | report a failure, malfunction, or defect under 14   |          |
|    | CFR 121.703, if it has reported the failure,        |          |
|    | malfunction, or defect under 14 CFR 21.3 or under   |          |
|    | the accident reporting provisions of 49 CFR Part    |          |
|    | 830 and if it holds any of the following:           |          |
|    |                                                     |          |
|    | SRRs: 121.703(f)                                    |          |
+----+-----------------------------------------------------+----------+
| 1  | A Type Certificate (including a Supplemental Type   | Yes      |
| .7 | Certificate)? **     **                             |          |
| .1 |                                                     | No,      |
|    | SRRs: 121.703(f)                                    | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | A Parts Manufacturer Approval? **     **            | Yes      |
| .7 |                                                     |          |
| .2 | SRRs: 121.703(f)                                    | No,      |
|    |                                                     | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | A Technical Standard Order Authorization? **     ** | Yes      |
| .7 |                                                     |          |
| .3 | SRRs: 121.703(f)                                    | No,      |
|    |                                                     | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | A licensee of a type certificate Holder? **     **  | Yes      |
| .7 |                                                     |          |
| .4 | SRRs: 121.703(f)                                    | No,      |
|    |                                                     | Explain  |
|    | *Related Design JTIs:*                              |          |
|    |                                                     | Not      |
|    | 1\. Check that the certificate holder provide       | Ap       |
|    | information that if the certificate holder is also  | plicable |
|    | the holder of the following, they need not report a |          |
|    | failure, malfunction, or defect under 14 CFR        |          |
|    | 121.705 if the failure, malfunction, or defect has  |          |
|    | been reported by them under 14 CFR 21.3 or under    |          |
|    | the accident reporting provisions of 14 CFR Part    |          |
|    | 830 \-- A Type Certificate \-- A Supplemental Type  |          |
|    | Certificate \-- A Parts Manufacturer Approval \-- A |          |
|    | Technical Standard Order Authorization \-- The      |          |
|    | licensee of a type Certificate Holder               |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.703(f)                |          |
|    |                                                     |          |
|    | *Interfaces:* 1.2.4(AW)                             |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder specify it will not     | Yes      |
| 8. | withhold a report required by 14 CFR 121.703 even   |          |
|    | though all information required by that section is  | No,      |
|    | not available? **     **                            | Explain  |
|    |                                                     |          |
|    | SRRs: 121.703(g)                                    |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder specify when it gets    | Yes      |
| 9. | additional information, including information from  |          |
|    | the manufacturer or other agency, concerning a      | No,      |
|    | report required by 14 CFR 121.703, it shall         | Explain  |
|    | expeditiously submit the information as a           |          |
|    | supplement to the first report and reference the    |          |
|    | date and place of submission of the first report?   |          |
|    | **     **                                           |          |
|    |                                                     |          |
|    | SRRs: 121.703(h)                                    |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the certificate holder includes      |          |
|    | instructions and information necessary to allow     |          |
|    | personal concerned to perform the duty and          |          |
|    | responsibility that when the Certificate Holder     |          |
|    | gets additional information, including information  |          |
|    | from the manufacturer or other agency, concerning a |          |
|    | report required by 14 CFR 121.703, it shall         |          |
|    | expeditiously submit it as a supplement to the      |          |
|    | first report.                                       |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.703(h)                |          |
|    |                                                     |          |
|    | 2\. Check that the certificate holder includes      |          |
|    | instructions and information necessary to allow     |          |
|    | personal concerned to perform the duty and          |          |
|    | responsibility that a supplemental report shall     |          |
|    | reference the date and place of submission of the   |          |
|    | first report.                                       |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.703(h)                |          |
+----+-----------------------------------------------------+----------+
| 2  | Does the certificate holder\'s manual contain       | Yes      |
| \. | general policies for the Service Difficultly        |          |
|    | Reports process that comply with the SRRs?          | No,      |
|    | **     **                                           | Explain  |
|    |                                                     |          |
|    | SRRs: 121.135(b)(1)                                 |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder provides a    |          |
|    | general policy to report the occurrence or          |          |
|    | detection of each failure, malfunction, or defect   |          |
|    | as required by 14 CFR 121.703.                      |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.703(a)                |          |
+----+-----------------------------------------------------+----------+
| 3  | Does the certificate holder\'s manual reference the | Yes      |
| \. | appropriate Federal Aviation Regulations listed in  |          |
|    | the Supplemental Information section of this safety | No,      |
|    | attribute inspection (SAI)? **     **               | Explain  |
|    |                                                     |          |
|    | SRRs: 121.135(b)(3)                                 |          |
+----+-----------------------------------------------------+----------+
| 4  | Does the certificate holder\'s manual contain the   | Yes      |
| \. | duties and responsibilities for personnel who will  |          |
|    | accomplish the Service Difficultly Reports process? | No,      |
|    | **     **                                           | Explain  |
|    |                                                     |          |
|    | SRRs: 121.135(b)(2)                                 |          |
+----+-----------------------------------------------------+----------+
| 5  | Does the certificate holder\'s manual include       | Yes      |
| \. | instructions and information for personnel to       |          |
|    | comply with the requirements of the Service         | No,      |
|    | Difficultly Reports process? **     **              | Explain  |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1)                                 |          |
+----+-----------------------------------------------------+----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 1 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| P |                                                                   |
| r |                                                                   |
| o |                                                                   |
| c |                                                                   |
| e |                                                                   |
| d |                                                                   |
| u |                                                                   |
| r |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No procedures, policy, instructions or information specified.     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Procedures or instructions and information do not identify (who,  |
| \ | what, when, where, how).                                          |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Procedures, policy or instructions and information do not comply  |
| \ | with CFR.                                                         |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Procedures, policy or instructions and information do not comply  |
| \ | with FAA policy and guidance.                                     |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Procedures, policy or instructions and information do not comply  |
| \ | with other documentation (e.g., manufacturer\'s data, Jeppesen\'s |
| . | Charts, etc.).                                                    |
+---+-------------------------------------------------------------------+
| 6 | Procedures, policy or instructions and information unclear or     |
| \ | incomplete.                                                       |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Documentation quality (e.g., unreadable or illegible).            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Procedures, policy or instructions and information inconsistent   |
| \ | across Certificate Holder manuals (FOM - Flight Operations Manual |
| . | to GMM - General Maintenance Manual, etc.).                       |
+---+-------------------------------------------------------------------+
| 9 | Procedures, policy or instructions and information inconsistent   |
| \ | across media (e.g., paper, microfiche, electronic).               |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Resource requirements incomplete (personnel, facilities,          |
| 0 | equipment, technical data).                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Other.                                                            |
| 1 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
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+---+-------------------------------------------------------------------+
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| ) |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the control questions below.                               |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures,            |
| \ | instructions, and information to gain an understanding of the     |
| . | controls that it has documented.                                  |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Are the following controls built into the Service    |           |
| . | Difficultly Reports process:                         |           |
| 1 |                                                      |           |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that the certificate holder submits Service          |           |
| 2 | Difficultly Reports (SDR) within the time frames in  | No,       |
| . | 14 CFR 121.703? **     **                            | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that the certificate holder reports the occurrences  |           |
| 3 | as specified in 14 CFR 121.703? **     **            | No,       |
| . |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that the certificate holder\'s Service Difficultly   |           |
| 4 | Reports (SDR) include the detailed information as    | No,       |
| . | specified in 14 CFR 121.703? **     **               | Explain   |
+---+------------------------------------------------------+-----------+
| 2 | Does the certificate holder have a documented method | Yes       |
| \ | for assessing the impact of any changes made to the  |           |
| . | controls in the Service Difficultly Reports process? | No,       |
|   | **     **                                            | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 2 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| C |                                                                   |
| o |                                                                   |
| n |                                                                   |
| t |                                                                   |
| r |                                                                   |
| o |                                                                   |
| l |                                                                   |
| s |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No controls specified.                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Documentation for the controls do not identify (who, what, when,  |
| \ | where, how).                                                      |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Controls incomplete.                                              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Controls could be circumvented.                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Controls could be unenforceable.                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Resource requirements incomplete (personnel, facilities,          |
| \ | equipment, technical data).                                       |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
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| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
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| t |                                                                   |
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| s |                                                                   |
| p |                                                                   |
| e |                                                                   |
| c |                                                                   |
| i |                                                                   |
| f |                                                                   |
| i |                                                                   |
| c |                                                                   |
| p |                                                                   |
| r |                                                                   |
| o |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| s |                                                                   |
| m |                                                                   |
| e |                                                                   |
| a |                                                                   |
| s |                                                                   |
| u |                                                                   |
| r |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| s |                                                                   |
| f |                                                                   |
| o |                                                                   |
| r |                                                                   |
| e |                                                                   |
| a |                                                                   |
| c |                                                                   |
| h |                                                                   |
| e |                                                                   |
| l |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the process measurement questions below.                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures,            |
| \ | instructions, and information to gain an understanding of the     |
| . | process measurements that it has documented.                      |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder\'s Service Difficultly   |           |
| \ | Reports process include the following process        |           |
| . | measurements:                                        |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would reveal if the certificate    |           |
| 1 | holder failed to submit Service Difficultly Reports  | No,       |
| . | (SDR) within the time frames in 14 CFR 121.703?      | Explain   |
|   | **     **                                            |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would reveal if the certificate    |           |
| 2 | holder failed to report the occurrences as specified | No,       |
| . | in 14 CFR 121.703? **     **                         | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would reveal if the certificate    |           |
| 3 | holder\'s Service Difficultly Reports (SDR) did not  | No,       |
| . | include the detailed information as specified in 14  | Explain   |
|   | CFR 121.703? **     **                               |           |
+---+------------------------------------------------------+-----------+
| 2 | Is there a process measurement or process            | Yes       |
| \ | measurements that would reveal if the certificate    |           |
| . | holder s policy, procedures, instructions, and       | No,       |
|   | information were not followed? **     **             | Explain   |
+---+------------------------------------------------------+-----------+
| 3 | Does the certificate holder document its process     | Yes       |
| \ | measurement results? **     **                       |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 4 | Does the certificate holder use it\'s process        | Yes       |
| \ | measurement results to improve its programs?         |           |
| . | **     **                                            | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 5 | Does the organization that conducts the process      | Yes       |
| \ | measurements have direct access to the person with   |           |
| . | responsibility for the Service Difficultly Reports   | No,       |
|   | process? **     **                                   | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 3 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| P |                                                                   |
| r |                                                                   |
| o |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| s |                                                                   |
|   |                                                                   |
| M |                                                                   |
| e |                                                                   |
| a |                                                                   |
| s |                                                                   |
| u |                                                                   |
| r |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No process measurements specified.                                |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Documentation for the process measurements does not identify      |
| \ | (who, what, when, where, how).                                    |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Inability to identify negative findings.                          |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | No provisions for implementing corrective actions.                |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Ineffective follow-up to determine effectiveness of corrective    |
| \ | actions.                                                          |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Resources requirements (personnel, facilities, equipment,         |
| \ | technical data).                                                  |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
| 4 |                                                                   |
|   |                                                                   |
| - |                                                                   |
| I |                                                                   |
| n |                                                                   |
| t |                                                                   |
| e |                                                                   |
| r |                                                                   |
| f |                                                                   |
| a |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| O |                                                                   |
| b |                                                                   |
| j |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| v |                                                                   |
| e |                                                                   |
| : |                                                                   |
| * |                                                                   |
| * |                                                                   |
| I |                                                                   |
| n |                                                                   |
| t |                                                                   |
| e |                                                                   |
| r |                                                                   |
| f |                                                                   |
| a |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| a |                                                                   |
| r |                                                                   |
| e |                                                                   |
| u |                                                                   |
| s |                                                                   |
| e |                                                                   |
| d |                                                                   |
| b |                                                                   |
| y |                                                                   |
| t |                                                                   |
| h |                                                                   |
| e |                                                                   |
| c |                                                                   |
| e |                                                                   |
| r |                                                                   |
| t |                                                                   |
| i |                                                                   |
| f |                                                                   |
| i |                                                                   |
| c |                                                                   |
| a |                                                                   |
| t |                                                                   |
| e |                                                                   |
| h |                                                                   |
| o |                                                                   |
| l |                                                                   |
| d |                                                                   |
| e |                                                                   |
| r |                                                                   |
| t |                                                                   |
| o |                                                                   |
| i |                                                                   |
| d |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| i |                                                                   |
| f |                                                                   |
| y |                                                                   |
| a |                                                                   |
| n |                                                                   |
| d |                                                                   |
| m |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| t |                                                                   |
| h |                                                                   |
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| i |                                                                   |
| n |                                                                   |
| t |                                                                   |
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| r |                                                                   |
| a |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
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| n |                                                                   |
| s |                                                                   |
| b |                                                                   |
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| t |                                                                   |
| w |                                                                   |
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| p |                                                                   |
| r |                                                                   |
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| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| s |                                                                   |
| e |                                                                   |
| s |                                                                   |
| . |                                                                   |
| T |                                                                   |
| h |                                                                   |
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| q |                                                                   |
| u |                                                                   |
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| s |                                                                   |
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| n |                                                                   |
| t |                                                                   |
| i |                                                                   |
| f |                                                                   |
| y |                                                                   |
| a |                                                                   |
| n |                                                                   |
| d |                                                                   |
| d |                                                                   |
| o |                                                                   |
| c |                                                                   |
| u |                                                                   |
| m |                                                                   |
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| n |                                                                   |
| t |                                                                   |
| t |                                                                   |
| h |                                                                   |
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|   |                                                                   |
| i |                                                                   |
| n |                                                                   |
| t |                                                                   |
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| f |                                                                   |
| a |                                                                   |
| c |                                                                   |
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| s |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the interfaces associated with the Service Difficultly     |
| \ | Reports process that have been identified along with the          |
| . | individual questions in section 1, Procedures, of this DCT.       |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures,            |
| \ | instructions, and information to gain an understanding of the     |
| . | interfaces that it has documented.                                |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
|   |                                                      |           |
|   | Note: The design job task items (JTIs) displayed     |           |
|   | with the questions in section 1, Procedures, of this |           |
|   | DCT identify potential interfaces (by element        |           |
|   | number) for this element.                            |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder s system properly        | Yes       |
| \ | address the interfaces that are identified along     |           |
| . | with the questions in section 1, Procedures, of this | No,       |
|   | DCT? **     **                                       | Explain   |
+---+------------------------------------------------------+-----------+
| 2 | Does the certificate holder document a method for    | Yes       |
| \ | assessing the impact of any changes to the           |           |
| . | associated interfaces within the Service Difficultly | No,       |
|   | Reports process? **     **                           | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 4 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| I |                                                                   |
| n |                                                                   |
| t |                                                                   |
| e |                                                                   |
| r |                                                                   |
| f |                                                                   |
| a |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No interfaces specified.                                          |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | The following interfaces not identified within the Certificate    |
| \ | Holder\'s manual system:                                          |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Interfaces listed are inaccurate.                                 |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Specific location of interfaces not identified within the manual  |
| \ | system.                                                           |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Other                                                             |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
| 5 |                                                                   |
|   |                                                                   |
| - |                                                                   |
| M |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| R |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
| & |                                                                   |
| A |                                                                   |
| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
| r |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
| s |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| O |                                                                   |
| b |                                                                   |
| j |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| v |                                                                   |
| e |                                                                   |
| : |                                                                   |
| * |                                                                   |
| * |                                                                   |
| T |                                                                   |
| h |                                                                   |
| e |                                                                   |
| q |                                                                   |
| u |                                                                   |
| e |                                                                   |
| s |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| n |                                                                   |
| t |                                                                   |
| h |                                                                   |
| i |                                                                   |
| s |                                                                   |
| s |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
| o |                                                                   |
| f |                                                                   |
| t |                                                                   |
| h |                                                                   |
| e |                                                                   |
| D |                                                                   |
| C |                                                                   |
| T |                                                                   |
| a |                                                                   |
| d |                                                                   |
| d |                                                                   |
| r |                                                                   |
| e |                                                                   |
| s |                                                                   |
| s |                                                                   |
| t |                                                                   |
| h |                                                                   |
| e |                                                                   |
| r |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
| a |                                                                   |
| n |                                                                   |
| d |                                                                   |
| a |                                                                   |
| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
| r |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
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| f |                                                                   |
| t |                                                                   |
| h |                                                                   |
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| p |                                                                   |
| r |                                                                   |
| o |                                                                   |
| c |                                                                   |
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| s |                                                                   |
| s |                                                                   |
| . |                                                                   |
| T |                                                                   |
| h |                                                                   |
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| y |                                                                   |
| a |                                                                   |
| r |                                                                   |
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| d |                                                                   |
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| s |                                                                   |
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| n |                                                                   |
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| d |                                                                   |
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| o |                                                                   |
| a |                                                                   |
| s |                                                                   |
| s |                                                                   |
| i |                                                                   |
| s |                                                                   |
| t |                                                                   |
| t |                                                                   |
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| i |                                                                   |
| n |                                                                   |
| s |                                                                   |
| p |                                                                   |
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| c |                                                                   |
| t |                                                                   |
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| r |                                                                   |
| i |                                                                   |
| n |                                                                   |
| d |                                                                   |
| e |                                                                   |
| t |                                                                   |
| e |                                                                   |
| r |                                                                   |
| m |                                                                   |
| i |                                                                   |
| n |                                                                   |
| i |                                                                   |
| n |                                                                   |
| g |                                                                   |
| i |                                                                   |
| f |                                                                   |
| t |                                                                   |
| h |                                                                   |
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| r |                                                                   |
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| s |                                                                   |
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| ) |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Identify the person who has overall responsibility for the        |
| \ | Service Difficultly Reports process.                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Identify the person who has overall authority for the Service     |
| \ | Difficultly Reports process.                                      |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the duties and responsibilities of the person(s),          |
| \ | documented in the certificate holder\'s manual.                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Review the appropriate organizational chart.                      |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder clearly identify who is  | Yes       |
| \ | responsible for the quality of the Service           |           |
| . | Difficultly Reports process? **     **               | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 2 | Does the certificate holder clearly identify who has | Yes       |
| \ | authority to establish and modify the policies,      |           |
| . | procedures, instructions, and information for the    | No,       |
|   | Service Difficultly Reports process? **     **       | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 3 | Does the certificate holder\'s manual include the    | Yes       |
| \ | duties and responsibilities of those who manage the  |           |
| . | work required by the Service Difficultly Reports     | No,       |
|   | process? **     **                                   | Explain   |
|   |                                                      |           |
|   | SRRs: 121.135(b)(2)                                  |           |
+---+------------------------------------------------------+-----------+
| 4 | Does the certificate holder\'s manual include        | Yes       |
| \ | instructions and information for those who manage    |           |
| . | the work required by the Service Difficultly Reports | No,       |
|   | process? **     **                                   | Explain   |
|   |                                                      |           |
|   | SRRs: 121.135(a)(1)                                  |           |
+---+------------------------------------------------------+-----------+
| 5 | Does the certificate holder clearly and completely   | Yes       |
| \ | document the responsibility for this position?       |           |
| . | **     **                                            | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 6 | Does the certificate holder clearly and completely   | Yes       |
| \ | document the authority for this position? **     **  |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 7 | Does the certificate holder clearly and completely   | Yes       |
| \ | document their qualification standards for the       |           |
| . | person having responsibility for the Service         | No,       |
|   | Difficultly Reports process? **     **               | Explain   |
+---+------------------------------------------------------+-----------+
| 8 | Does the certificate holder clearly and completely   | Yes       |
| \ | document their qualification standards for the       |           |
| . | person having authority to establish and modify the  | No,       |
|   | certificate holder\'s policies, procedures,          | Explain   |
|   | instructions, and information for the Service        |           |
|   | Difficultly Reports process? **     **               |           |
+---+------------------------------------------------------+-----------+
| 9 | Does the certificate holder clearly and completely   | Yes       |
| \ | document the procedures for delegation of authority  |           |
| . | for the Service Difficultly Reports process?         | No,       |
|   | **     **                                            | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 5 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| M |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
|   |                                                                   |
| R |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| & |                                                                   |
|   |                                                                   |
| A |                                                                   |
| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
| r |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Not documented.                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Documentation unclear.                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Documentation incomplete.                                         |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+