[Customer Support Manual]{.smallcaps}

[for]{.smallcaps}

[Internet Electronic Death Registration (IEDR)]{.smallcaps}

[Version 5.2]{.smallcaps}

![](media/image1.png){width="1.5in" height="1.4375in"}

[October 26, 2007]{.smallcaps}

**TABLE OF CONTENTS**

1.0 Introduction [1](#introduction)

1.1 Background [1](#background)

1.2 System Summary [1](#system-summary)

1.3 Security Requirements [1](#security-requirements)

1.4 Notifying SSA of Changes to State EDRS
[3](#notifying-ssa-of-changes-to-state-edrs)

2.0 System Availability and Performance
[4](#system-availability-and-performance)

2.1 System Availability [4](#system-availability)

2.2 System Performance [4](#system-performance)

3.0 Error Messages [5](#error-messages)

4.0 Contact Information [6](#contact-information)

5.0 EDR Status Codes [8](#edr-status-codes)

6.0 Troubleshooting [10](#troubleshooting)

7.0 Frequently Asked Questions [11](#frequently-asked-questions)

8.0 Glossary [13](#glossary)

9.0 Change History [14](#change-history)

10.0 Appendix A -- State Infrastructure Matrix
[15](#appendix-a-state-infrastructure-matrix)

10.1 State Infrastructure Matrix [16](#state-infrastructure-matrix)

# Introduction

## 1.1 Background

The Internet Electronic Death Registration (IEDR) is an application
enabling State vital statistics agencies to verify decedent individuals'
Social Security Numbers (SSNs) prior to the submission of death reports
to the Social Security Administration (SSA). IEDR participants,
consisting of State, Local Jurisdiction, or United States (U.S.)
Territory Vital Statistics Offices, have the capability to verify SSN
information with SSA in real-time via the Internet.

SSA requires that the States send death reports to SSA within 24 hours
of death receipt in the State Bureau of Vital Statistics (BVS) and to
verify SSNs at the beginning of the death termination process. The
result of the verification will be that SSA will take an immediate
termination action on those reports with verified SSNs without SSA's
further verification of the report.

For IEDR purposes, the "user" is defined as the State. The "end-user" is
defined as a funeral director, coroner, medical examiner, or any other
death registration participant requesting SSN verification.

This Customer Support Manual (CSM) is designed to assist State helpdesk
personnel in the event of a system or processing error.

## 1.2 System Summary

The State's Online Verification system (OVS) which interfaces with
State's Electronic Death Registration System (EDRS) formats the IEDR
request using Extensible Markup Language (XML), and initiates either a
Secure Sockets Layer (SSL) or a Virtual Private Network (VPN)
connection. The State chooses which type of connection it will use
during the initial phases of the IEDR implementation. Once the State
selects which type of secured connection to use for IEDR, the State
cannot change its session type without initiating a new implementation.

The request is sent as a Hypertext Transfer Protocol (HTTP) post to a
designated SSA Uniform Resource Locator (URL) address. For security
purposes, SSA creates a new URL for each State implemented on IEDR. The
IEDR process employs the Customer Information Control System (CICS) Web
Server (CWS) on the mainframe to intercept inbound HTTP requests,
authenticate the request format, perform SSN verification utilities, and
return the HTTP requests to the authenticating State EDRS.

## 1.3 Security Requirements

[Systems Security]{.underline}

The State BVS will utilize data encryption whenever SSN and/or SSN
related information is transmitted between the system's end users and
the State's system servers or between State system servers and SSA for
the SSN verification process. All electronic communications occurring
over the public Internet or other electronic transport media between the
State and its end points, and between the State and SSA must, at a
minimum, utilize SSL and 128 bit encryption protocols or more secure
methods. SSA will provide each State with Personal Identification
Numbers (PINs) and Passwords following completion of SSA Form 1121. SSA
requires that each State have different PINs and Passwords for the
testing and implementation phases. The SSA-provided PINs and Passwords
are valid for 120 days during each testing phase and for the life of the
contract with SSA once the State is implemented. The PIN and Password
are Base64 encoded in the State's EDR HTTP header of the request for SSN
verification.

The document titled "Information System Security Guidelines for Federal,
State and Local Agencies Receiving Electronic Information from SSA"
provides security guidelines for outside entities that obtain
information electronically from SSA through information exchange
systems. These guidelines are intended to assist outside entities in
understanding the criteria that SSA will use when evaluating and
certifying the system design used for electronic access to SSA
information. The guidelines will also be used as the framework for SSA's
ongoing compliance review program of its information exchange partners.
This document is available from the Social Security Administration's
Deputy Commissioner for Budget, Finance, and Management/Office of
Systems Security Operations Management (DCBFM /OSSOM).

IEDR State participants agree to follow these security guidelines when
they sign the Memorandum of Understanding (MOU) with the SSA Office of
Disability Income and Security Program (ODISP). The State Data
Exchange/Beneficiary and Earnings Data Exchange (SDX/BENDEX) MOU, which
SSA maintains with every state, has been amended for IEDR Participants.
These MOUs and amendments have been approved by SSA's general counsel
and are consistent with federal guidelines for data exchange activities.

[Authentication]{.underline}

State access to the IEDR application is limited by Internet Protocol
(IP) traffic restriction through the VPN and Mainframe Firewalls. HTTP
requests are authenticated through the TopSecret PIN and Password
encoded in the HTTP header.

[Audit Trail]{.underline}

An audit trail is used to track the number of attempts to request SSN
verification information. SSA imposes a 'five-strike rule' on requests
for SSN verification. Each end-user (i.e. the funeral home) may attempt
verification five times before locking out the SSN. On the sixth
attempt, regardless of the correct information being entered, further
attempts at verification for that particular SSN will not be processed.

[Privacy]{.underline}

Access to the SSN verification query is restricted to the end-user who
has signed an agreement with their jurisdiction's Department of Health.
The agreement must stipulate the security and privacy rules for access
to the EDRS/OVS system. All personnel having access to the query must be
knowledgeable of the confidential nature of the information, the
safeguards required to protect the records, and the civil and criminal
sanctions for non-compliance contained in the applicable Federal laws.

## 1.4 Notifying SSA of Changes to State EDRS

Any post-production change the State makes to their EDRS, specifically a
change which affects the OVS or any functionality on the SSN
verification screen(s), needs to be tested by SSA and/or NAPHSIS prior
to implementation. Once a State's management staff has approved the
change, the State must notify SSA immediately so that the impact of the
change may be evaluated and a test plan can be constructed. The State
can notify SSA by sending a test request to
<IEDR.System.Changes@ssa.gov>. States may be required to obtain
certification from SSA and/or NAPHSIS prior to implementing the change
in their production environment. Such certification will ensure the
State system's continued compliance with SSA security requirements.

The State should only send requests for testing post-production changes
to the email box above. DO NOT send any other types of requests or
report production problems to this address. Instructions for reporting
production problems are listed in Section 4.0 of this document.

# 2.0 System Availability and Performance {#system-availability-and-performance .unnumbered}

## 2.1 System Availability

The IEDR application is available to accept and process requests for SSN
verifications Monday through Friday from 5:00 a.m. -- 1:00 a.m.,
Saturdays from 5:00 a.m. -- 11:00 p.m., and Sundays from 8:00 a.m. --
11:30 p.m. IEDR is available on Federal holidays for the Monday --
Sunday hours for the day on which the holiday occurs. IEDR is not
available when the Customer Information Control System (CICS) region is
taken down for batch operations or when maintenance is being performed
on the system. All hours listed are in Eastern Standard Time (EST).

Federal holidays include, but are not limited to, the following:

-   New Year's Day

-   Martin Luther King, Jr. Day

-   President's Day

-   Memorial Day

-   Independence Day

-   Labor Day

-   Columbus Day

-   Veteran's Day

-   Thanksgiving Day

-   Christmas Day

## 2.2 System Performance

When SSA systems are available, results from the IEDR SSN verification
requests are returned to the State's Application Server within seconds
of SSA receipt of the requests.

# Error Messages

At times, the end-users will encounter problems with their browsers'
configuration and/or their use of the IEDR application. End-users may
also encounter periods when SSA is performing routine system
maintenance, which may affect the use of IEDR. To better assist the
end-users with their troubleshooting, a list of the most common browser
errors encountered is listed below. These error messages will be
displayed in the end- users' browser.

  -------------------- --------------------- -----------------------------
  **Error Message or   **System/Processing   **Explanation**
  Description**        Issue**               

  Error 400 - Proxy    SSA systems are down  The server could not connect
  Error: Host name not                       to the requested hostname.
  recognized or host                         
  not found.                                 

  You are not          Failed SSA            The State request for SSN
  authorized to view   authentication        verification failed SSA
  this page or User                          authentication. The PIN and
  \<userid\> not                             Password are encoded in the
  authenticated.                             HTTP header; therefore the
                                             possibility of this
                                             occurrence is negligible.

  A browser generated  Browser does not      The browser cannot support
  error message will   support 128-bit       the minimum security
  appear to the        encryption            threshold required by SSA.
  end-user.                                  
  -------------------- --------------------- -----------------------------

# Contact Information

State helpdesk personnel should contact SSA's National Network Service
Center at 1-888-772-6111 for assistance. The Service Center is available
for assistance 24 hours a day every day of the week.

The Service Center's function is to document incoming calls then forward
the information to the IEDR Project Team for service as quickly as
possible.

Listed below are a series of questions you will be asked when calling
the SSA helpdesk:

1.  Effected Project

> EDR

2.  Software/LAN/SSA -- Written

> IEDR -- INTERNET ELECTRONIC DEATH REGISTRATION

3.  Assignee Branch Code

> 290

4.  Site Record

> IEDR plus two character State code.
>
> IEDR AZ (for Arizona only)
>
> IEDRCA (for California only)
>
> IEDRDC (for the District of Columbia only)
>
> IEDRHI (for Hawaii only)
>
> IEDRMN (for Minnesota only)
>
> IEDRMT (for Montana only)
>
> IEDRNE (for Nebraska only)
>
> IEDRNH (for New Hampshire only)
>
> IEDRNJ (for New Jersey only)
>
> IEDRNM (for New Mexico only)
>
> IEDRNV (for Nevada only)
>
> IEDRNW (for New York City only)
>
> IEDROH (for Ohio only)
>
> IEDROR (for Oregon only)
>
> IEDRSC (for South Carolina only)
>
> IEDRSD (for South Dakota only)
>
> IEDRTX (for Texas only)
>
> IEDRUT (for Utah only)
>
> IEDRWA (for Washington State only)

5.  Your name, phone number, location, and after hours contact
    information.

6.  How many users are having the problem?

7.  Is the problem specific to one user or many users?

8.  Are there any specific error messages?

9.  At what point is the customer having problems accessing the
    application?

10. When did the application last work successfully?

11. Are there any other problems with any other applications at the
    site?

# EDR Status Codes

The following table provides detailed information regarding the various
response codes provided by SSA, the National Association for Public
Health Statistics and Information Services (NAPHSIS), the Online
Verification System (OVS) responses, and the descriptions of those
responses.

  -----------------------------------------------------------------------------------
  **XML Status NAPHSIS          OVS Response          Description
  Response**   Interpretation                         
  ------------ ---------------- --------------------- -------------------------------
  Y            PASSED           The verification      SSN verification was
                                request passed the    successful.
                                authorization checks  
                                and the information   
                                provided resulted in  
                                a successful SSN      
                                verification.         

  1            FAILSSN          The SSN for this      The verification request passed
                                decedent did not pass the authorization checks, but
                                verification with     the SSN could not be found.
                                SSA. The SSN provided 
                                is not an established 
                                number and has never  
                                been issued by Social 
                                Security.             

  2            FAILGENDER       The gender for this   The verification request passed
                                decedent did not pass the authorization checks, the
                                verification with     Name and Date of Birth matched,
                                SSA.                  but the gender did not.

  3            FAILDOB          The date of birth for The verification request passed
                                this decedent did not the authorization checks, the
                                pass verification     Name and gender matched, but
                                with SSA.             the DOB did not.

  4            FAILDOBGENDER    The date of birth and The verification request passed
                                gender for this       the authorization checks, the
                                decedent did not pass Name matched, but the DOB and
                                verification with     gender did not.
                                SSA.                  

  5            FAILNAME         This decedent did not The verification request passed
                                pass verification     the authorization checks, the
                                with SSA. This SSN    Name did not match, and the DOB
                                may also belong to    and gender were not checked.
                                another individual.   This response message will also
                                Users should re-check be returned if the SSN provided
                                the name and SSN      belongs to another individual.
                                before re-submitting. User should re-check name and
                                                      SSN before resubmitting. This
                                                      response will also be returned
                                                      if the first name supplied was
                                                      only one character long.

  U            AUTHUNAVAIL      Unable to perform     Unable to perform verification
                                verification request. request. System may be down.
                                System may be down or 
                                unavailable. Please   
                                try your request      
                                again later.          

  M            INVALID          Malformed request.    Malformed request. The
                                Please contact your   verification request format is
                                BVS representative    invalid. User passed
                                for assistance.       authorization checks, but
                                                      request format is invalid.
                                                      Verification process not
                                                      initiated.

  T            TRANIDERROR      Please contact your   Transaction ID failure. Trans
                                BVS representative    ID in inbound request invalid.
                                for assistance.       Trans ID must = "IEDR"

  B            BU01LINKFAIL     Please contact your   CICS link failure. Internal SSA
                                BVS representative    failure.
                                for assistance.       
  -----------------------------------------------------------------------------------

# Troubleshooting

Listed below are possible solutions to problems you may encounter in the
State BVS.

1.  To check if there is a problem with the connection, view the OVS.log
    file and look for a log entry starting with "Started https
    connection". This identifies the beginning of the connection attempt
    to SSA. The next statement should start with \"The xml post is:\"
    and contain the data that is being posted with the request to SSA.
    Most errors will be logged in the next line of the log such as:

-   \"doSSNVerification: io error:" then there is a problem with the SSL
    connection with SSA. If this line occurs with \"HTTPS hostname
    wrong:should be\" then the OVSClient.OVS ServerHost property is not
    set correctly in ovs.properties file. If the hostname is set
    correctly, make sure the proper root certificate is installed in the
    cacerts keystore.

-   \"doSSNVerification: xml parsing error:\" in the ovs.properties
    identifies that the information being returned from SSA is not in
    XML format. Try running the call through the browser or call SSA.
    Running the call through the browser will allow you to see what is
    being returned - such as a password expiration statement.

2.  If the end-user submits a request and receives: "The decedent's SSN
    could not be verified with the SSA because the SSN Online
    Verification System encountered an error." There is problem within
    SSA with either the transaction ID or Customer Information Control
    System (CICS) link. Please contact the SSA helpdesk at
    1-888-772-6111 for further information.

3.  If the end-user submits a request and receives: "The decedent's SSN
    could not be verified with the SSA because the OVS system
    encountered an error with the format of the request." The
    verification process was not initiated, user passed authentication
    checks but submission format is invalid. Check your OVS.log file for
    the xml data posted.

# Frequently Asked Questions

The list below includes a list of frequently asked questions (FAQ).

+---------+------------------------------------------------------------+
| **Fre   |                                                            |
| quently |                                                            |
| Asked   |                                                            |
| Ques    |                                                            |
| tions** |                                                            |
+---------+------------------------------------------------------------+
| **Ques  | Why did the end-user continue to receive a "name failure"  |
| tion:** | when all verifications attempts imply the name is correct? |
+---------+------------------------------------------------------------+
| **An    | All identifying information must match the SSN provided.   |
| swer:** | If the SSN is a valid number SSA assumes it's correct and  |
|         | begins to match against the other identifying information; |
|         | such as Name and Date of Birth. The SSN provided could     |
|         | belong to a different individual in which case the name    |
|         | would not match. The user should re-check the SSN as well  |
|         | as the name before resubmitting.                           |
|         |                                                            |
|         | Here are some helpful hints in finding the right SSN:      |
|         |                                                            |
|         | -   Always take the SSN from the Social Security Card of   |
|         |     the decedent, when possible.                           |
|         |                                                            |
|         | -   If the SSN provided is from SSA correspondence or the  |
|         |     Medicare Card of the decedent, use only when A, T, TA, |
|         |     M or M1 follows the number.                            |
|         |                                                            |
|         | -   Other documents that may show the SSN of the decedent  |
|         |     are marriage certificate, driver's license, birth      |
|         |     certificate of the decedent's children, income tax     |
|         |     statements, bank statements etc.                       |
+---------+------------------------------------------------------------+
| **Ques  | What should the end-user do if they continue to receive a  |
| tion:** | failed SSN response?                                       |
+---------+------------------------------------------------------------+
| **An    | The SSN that was provided is incorrect. A failed SSN       |
| swer:** | response code is returned only when the SSN provided has   |
|         | never been issued by SSA.                                  |
|         |                                                            |
|         | Here are some helpful hints in finding the right SSN:      |
|         |                                                            |
|         | -   Always take the SSN from the Social Security Card of   |
|         |     the decedent, when possible.                           |
|         |                                                            |
|         | -   If the SSN provided is from SSA correspondence or the  |
|         |     Medicare Card of the decedent, use only when A, T, TA, |
|         |     M or M1 follows the number.                            |
|         |                                                            |
|         | -   Other documents that may show the SSN of the decedent  |
|         |     are marriage certificate, driver's license, birth      |
|         |     certificate of the decedent's children, income tax     |
|         |     statements, bank statements etc.                       |
+---------+------------------------------------------------------------+
| **Ques  | If the correct gender code is provided, why does the       |
| tion:** | end-user continue to receive a gender failure response?    |
+---------+------------------------------------------------------------+
| **An    | If the SSA record has a gender code of "U" for (unknown),  |
| swer:** | a fail SSN response code will be returned regardless of    |
|         | the gender code input by the user. In this situation the   |
|         | death certificate will have to be processed as non-EDRS    |
|         | case.                                                      |
+---------+------------------------------------------------------------+
| **Ques  | The end-user received a response that the system is down   |
| tion:** | or unavailable. When will it be available?                 |
+---------+------------------------------------------------------------+
| **An    | SSA will accept and process requests for SSN verification  |
| swer:** | 5 a.m. -- 1 a.m. Monday through Friday, 5 a.m. -- 11 p.m.  |
|         | Saturday, and 8 a.m. -- 11:30 p.m. Sunday. IEDR is         |
|         | available on Federal holidays for the Monday -- Sunday     |
|         | hours for the day on which the holiday occurs. IEDR is not |
|         | available when the CICS region is taken down for batch     |
|         | operations or when maintenance is being performed on the   |
|         | system.                                                    |
|         |                                                            |
|         | All hours listed are in Eastern Standard Time (EST).       |
|         |                                                            |
|         | The respective State BVS helpdesk representative should    |
|         | contact SSA's National Network Service Center at           |
|         | 1-888-772-6111 for assistance if the response is received  |
|         | during normal processing hours.                            |
+---------+------------------------------------------------------------+
| **Ques  | The end-user used several name variations for the same SSN |
| tion:** | and now the submission won't process. How can the end-user |
|         | get the system to process their submission?                |
+---------+------------------------------------------------------------+
| **An    | SSA allows the end-user five chances to successfully       |
| swer:** | verify an SSN. If they are unsuccessful after the fifth    |
|         | attempt the death certificate will have to be processed as |
|         | a non-EDRS case.                                           |
+---------+------------------------------------------------------------+
| **Ques  | The end-user submitted several requests and received the   |
| tion:** | following response: "Decedent information could not be     |
|         | verified with the SSA because the OVS System encountered a |
|         | System Error". What does that error message mean?          |
+---------+------------------------------------------------------------+
| **An    | There is a problem within BVS.                             |
| swer:** |                                                            |
|         | Refer to section 6.0 of this guide - Troubleshooting.      |
+---------+------------------------------------------------------------+
| **Ques  | The end-user submitted a request and received: "CICS link  |
| tion:** | failure, Internal SSA failure". What does it mean?         |
+---------+------------------------------------------------------------+
| **An    | There is problem within SSA. The respective State BVS      |
| swer:** | helpdesk representative should contact the SSA helpdesk    |
|         | for further information.                                   |
+---------+------------------------------------------------------------+

For more information and FAQs concerning I-EDR, please refer to the
NAPHSIS Web site at [www.naphsis.org](http://www.naphsis.org/).

# Glossary

The list below contains definitions for acronyms used throughout this
document.

  ------------------------------------------------------------------------
  **Acronym**   **Acronym Definition**
  ------------- ----------------------------------------------------------
  BENDEX        Beneficiary and Earnings Data Exchange

  BVS           Bureau of Vital Statistics

  CICS          Customer Information Control System

  CSM           Customer Support Manual

  CWS           CICS Web Server

  DCBFM         Deputy Commissioner for Budget, Finance, and Management

  DOB           Date of Birth

  EDRS          Electronic Death Registration System

  EST           Eastern Standard Time

  FAQ           Frequently Asked Questions

  HTTP          Hypertext Transfer

  IEDR          Internet -- Electronic Death Registration

  IP            Internet Protocol

  MOU           Memorandum of Understanding

  NAPHSIS       National Association for Public Health Statistics and
                Information Systems

  ODISP         Office of Disability and Income Security Programs

  OSSOM         Office of Systems Security Operations Management

  OVS           On-line Verification System

  PC            Personal Computer

  PIN           Personal Identification Number

  SDX           State Data Exchange

  SSA           Social Security Administration.

  SSL           Secure Sockets Layer

  SSN           Social Security Number

  URL           Uniform Resource Locator

  VPN           Virtual Private Network

  XML           Extensible Markup Language
  ------------------------------------------------------------------------

# Change History

  --------- ----------------- --------------------------------------------
  Version   Date              Reason for Change

  0.1       08/16/02          Initial draft delivery of the EDR CSM.

  1.0       11/15/02          Final and formal delivery of the EDR CSM,
                              including comments received from SSA.

  2.0       12/13/02          Revision of the final delivery of the EDR
                              CSM to include additional status codes.

  3.0       12/30/02          Revision of the revised final delivery of
                              the EDR CSM to include deletion of a status
                              code.

  3.1       11/14/03          Revision of the previous final delivery to
                              include a section on Frequently Asked
                              Questions and requests from SSA's Network
                              Operations Branch.

  3.2       01/12/2004        Revision of the previous delivery to include
                              additional contact information and FAQs.

  4.0       01/23/2004        Final delivery including all team comments.

  4.01      08/27/2004        Draft delivery of the EDR CSM v4.1

  4.1       09/17/2004        Final delivery of the EDR CSM v4.1 to
                              include comments received from SSA.

  4.2       03/14/2005        Incorporate South Carolina State
                              Infrastructure Matrix

  4.3       10/17/2005        Incorporate WA and NJ's Infrastructure
                              Matrix and update Help Desk Number

  4.4       12/30/2005        Incorporate updated contact information for
                              all States and for new production States CA,
                              HI, and TX.

  4.5       3/28/06           Incorporate NE's Infrastructure Matrix

  4.6       5/15/06           Incorporated NYC's Infrastructure Matrix

  4.7       8/02/06           Incorporated NM's and UT's Infrastructure
                              Matrix and information.

  4.8       9/25/06           Incorporated NV's Infrastructure Matrix and
                              information.

  4.9       10/17/06          Change DCFAM to DCBFM throughout document.
                              Updated hours of Mainframe availability.

  5.0       12/18/06          Incorporated OH's Infrastructure Matrix and
                              information

  5.1       5/21/07           Incorporated OR's Infrastructure Matrix and
                              information. Updated NJ's contact
                              information. Insert section regarding States
                              notifying SSA in the event of EDRS changes
                              post-production.

  5.2       10/26/07          Incorporated AZ's Infrastructure Matrix and
                              information. Updated SD and NH information.
  --------- ----------------- --------------------------------------------

# Appendix A -- State Infrastructure Matrix

This section provides the State Infrastructure Matrix, a description of
the information contained in each column and a table providing
post-production points of contact.

-   Column 1: Two character State code that identifies each state.

-   Column 2: Indicates whether the State is connecting to SSA via SSL
    or VPN.

-   Column 3: Indicates the hardware platform in use by the State.

-   Column 4: Lists the software language.

-   Column 5: Lists the server type by brand name and model.

-   Column 6: Lists the Operating System Software in use by the State.

-   Column 7: Lists post-production points of contact for the State

## 10.1 State Infrastructure Matrix

+----+--------+-----+------+----------+--------+----------------------+
| *  | **Ar   | **D | **   | **Server | *      | **Point of Contact   |
| *S | chitec | ata | JAVA | Type**   | *Opera | for Post             |
| ta | ture** | bas | App  |          | ting** | Production**         |
| te |        | e** | lica | **(brand |        |                      |
| ** | **SSL  |     | tion | name/    | **     | **Contact Type       |
|    | or     | **S | Se   | model)** | System | (Adminis             |
|    | VPN**  | oft | rver |          | Soft   | trative/Technical)** |
|    |        | war | So   | ** **    | ware** |                      |
|    | **(if  | e** | ftwa |          |        | **Name/P             |
|    | VPN -- |     | re** |          | ** **  | hone/Address/Email** |
|    | i      | **  |      |          |        |                      |
|    | nclude |  ** |      |          |        |                      |
|    | brand  |     |      |          |        |                      |
|    | name   |     |      |          |        |                      |
|    | and    |     |      |          |        |                      |
|    | mode   |     |      |          |        |                      |
|    | l)\*** |     |      |          |        |                      |
+====+========+=====+======+==========+========+======================+
| AZ | SSL    | Ora | Or   | Server   | Linux  | Administrative:      |
|    |        | cle | acle | Type: 1U |        |                      |
|    |        | 10g | App  | Qu       |        | Name: Deb Heemstra   |
|    |        |     | lica | ad-Core, |        |                      |
|    |        |     | tion | D        |        | Phone: 602-364-1261  |
|    |        |     | Se   | ual-Core |        |                      |
|    |        |     | rver | Xeon(r)  |        | Address: 1818 W      |
|    |        |     |      | 3        |        | Adams, Phoenix, AZ   |
|    |        |     |      | 200/3000 |        | 85007                |
|    |        |     |      | Series   |        |                      |
|    |        |     |      | Super    |        | Email:               |
|    |        |     |      | Server   |        | <heemstd@azdhs.gov>  |
|    |        |     |      |          |        |                      |
|    |        |     |      | Brand    |        | Technical:           |
|    |        |     |      | name:    |        |                      |
|    |        |     |      | Super    |        | Name: Mike Harris    |
|    |        |     |      | Micro    |        |                      |
|    |        |     |      |          |        | Phone: 602-364-1760  |
|    |        |     |      | Model:   |        |                      |
|    |        |     |      | Super    |        | Address: 1818 W      |
|    |        |     |      | Server   |        | Adams, Phoenix, AZ   |
|    |        |     |      | 6        |        | 85007                |
|    |        |     |      | 0158-T+V |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <harrism@azdhs.gov>  |
+----+--------+-----+------+----------+--------+----------------------+
| CA | SSL    | Ora | J2EE | IBM      | Red    | Administrative:      |
|    |        | cle |      | xSeries  | Hat    |                      |
|    |        | 9i  |      | 365      | Linux  | Name: David Fisher\  |
|    |        |     |      |          | Ente   | Phone: 916-552-8213  |
|    |        |     |      |          | rprise |                      |
|    |        |     |      |          | E      | Address: 1501        |
|    |        |     |      |          | dition | Capitol Ave.         |
|    |        |     |      |          |        | Sacramento, CA       |
|    |        |     |      |          |        | 95899\               |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <                    |
|    |        |     |      |          |        | dfisher2@dhs.ca.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Kevin Kunkel   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 916-734-8795\ |
|    |        |     |      |          |        | Address: 3560        |
|    |        |     |      |          |        | Business Drive       |
|    |        |     |      |          |        | Sacramento, CA       |
|    |        |     |      |          |        | 95820\               |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <                    |
|    |        |     |      |          |        | kkunkel@ucdavis.edu> |
+----+--------+-----+------+----------+--------+----------------------+
| DC | VPN -- | Ci  |  J2  | Cisco    | W      | Administrative:      |
|    | Cisco  | sco |      | VPN      | indows |                      |
|    | Concen | IOS |      | Conc     | 2000   | Name: Julia          |
|    | trator |     |      | entrator | A      | Davidson-Randall,    |
|    | 3030   |     |      | 3030     | dvance | Registrar            |
|    |        |     |      |          | Server |                      |
|    |        |     |      |          |        | Phone: 202-442-9299  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: 825 North   |
|    |        |     |      |          |        | Capital Street NE,   |
|    |        |     |      |          |        | 1st Fl Washington,   |
|    |        |     |      |          |        | DC 20002             |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <j                   |
|    |        |     |      |          |        | ulia.randall@dc.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Administrative:      |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Willis         |
|    |        |     |      |          |        | Bradwell, Services   |
|    |        |     |      |          |        | Mgr/ Chief of Staff  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 202-442-9029  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <wil                 |
|    |        |     |      |          |        | lis.bradwell@dc.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Administrative:      |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Sylvia         |
|    |        |     |      |          |        | Luna-Lopez, Vital    |
|    |        |     |      |          |        | Records System       |
|    |        |     |      |          |        | Coordinator          |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 202-442-9298  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <sylvia.luna@dc.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Patrick Samba, |
|    |        |     |      |          |        | Computer Specialist  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 202-442-9023  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <p                   |
|    |        |     |      |          |        | atrick.samba@dc.gov> |
+----+--------+-----+------+----------+--------+----------------------+
| HI | SSL    | Ora | JDK  | Dell     | Linux  | Administrative:      |
|    |        | cle | 1    | P        |        |                      |
|    |        | 9i  | .5+, | oweredge |        | Name: Leatrice       |
|    |        | --  | To   | 2850 3.6 |        | Tsubota              |
|    |        | 9.  | mcat | GHZ Dual |        |                      |
|    |        | 1.2 | 5.   | P        |        | Phone: 808-586-4600\ |
|    |        | or  | 5x+, | rocessor |        | Address: Department  |
|    |        | bet | Ap   | Xeon     |        | of Health, Office of |
|    |        | ter | ache |          |        | Health Status        |
|    |        |     | 2.x+ |          |        | Monitoring, 1250     |
|    |        |     |      |          |        | Punchbowl St. Rm 123 |
|    |        |     |      |          |        | Honolulu, HI 96813\  |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <leatrice.m.tsu      |
|    |        |     |      |          |        | bota@doh.hawaii.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Brian Pang     |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 808-586-4733\ |
|    |        |     |      |          |        | Address: Department  |
|    |        |     |      |          |        | of Health, Office of |
|    |        |     |      |          |        | Health Status        |
|    |        |     |      |          |        | Monitoring, 1250     |
|    |        |     |      |          |        | Punchbowl St. Rm 107 |
|    |        |     |      |          |        | Honolulu, HI 96813\  |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <brian.c.pang        |
|    |        |     |      |          |        | @health.state.hi.us> |
+----+--------+-----+------+----------+--------+----------------------+
| MN | SSL    | Ora | J    | DB -     | DB -   | Administrative:      |
|    |        | cle | Boss | Marner   | S      |                      |
|    |        | 9i  | (W   | /Sun     | olaris | Name: Sharon         |
|    |        |     | ould | Ultra    | 8;     | Mitchell             |
|    |        |     | pr   | AX-MP    | Java   |                      |
|    |        |     | efer | 2xUltra  | App    | Phone: 651-201-5972  |
|    |        |     | to   | Sparc-II | Se     |                      |
|    |        |     | use  | 400 Mhz  | rver - | Address: Minnesota   |
|    |        |     | Or   | ; Java   | RedHat | Center for Health    |
|    |        |     | acle | App      | Linux  | Statistics           |
|    |        |     | 9    | Server - | Fedora |                      |
|    |        |     | iAS, | Dell     | Core 1 | Minnesota Department |
|    |        |     | but  | Optiplex |        | of Health            |
|    |        |     | OVS  | GX-270   |        |                      |
|    |        |     | app  | Prod,    |        | 85 E 7th Place,      |
|    |        |     | lica | GX-1     |        | Suite 300            |
|    |        |     | tion | Test     |        |                      |
|    |        |     | uses |          |        | PO Box 64882         |
|    |        |     | JB   |          |        |                      |
|    |        |     | oss- |          |        | St. Paul, MN         |
|    |        |     | spec |          |        | 55164-0882           |
|    |        |     | ific |          |        |                      |
|    |        |     | A    |          |        | Email:               |
|    |        |     | PIs) |          |        | <sharon.mitchell     |
|    |        |     |      |          |        | @health.state.mn.us> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Otto Hiller    |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 651-201-5978  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: Information |
|    |        |     |      |          |        | Technology Section   |
|    |        |     |      |          |        | Bureau of Policy,    |
|    |        |     |      |          |        | Quality, and         |
|    |        |     |      |          |        | Compliance Minnesota |
|    |        |     |      |          |        | Department of Health |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | 85 E 7th Place,      |
|    |        |     |      |          |        | Suite 300            |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | St. Paul, MN 55101   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <otto.hiller         |
|    |        |     |      |          |        | @health.state.mn.us> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Bill Tallaksen |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 651-215-8755  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: Information |
|    |        |     |      |          |        | Technology Section   |
|    |        |     |      |          |        | Bureau of Policy,    |
|    |        |     |      |          |        | Quality, and         |
|    |        |     |      |          |        | Compliance Minnesota |
|    |        |     |      |          |        | Department of Health |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | 85 E 7th Place,      |
|    |        |     |      |          |        | Suite 300            |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | St. Paul, MN 55101   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <bill.tallaksen      |
|    |        |     |      |          |        | @health.state.mn.us> |
+----+--------+-----+------+----------+--------+----------------------+
| MT | SSL    | Ora | Java | OVS      | OVS    | Administrative:      |
|    |        | cle | 1    | Server:\ | Se     |                      |
|    |        | 8.  | .4.1 | IBM      | rver:\ | Name: Jim Edgar      |
|    |        | 1.7 | Run  | RS6000\  | AIX    |                      |
|    |        |     | time | model    | 5.2    | Phone: 406-444-4250\ |
|    |        |     | for  | F50      |        | Address: PO Box      |
|    |        |     | AIX  |          | Da     | 4210\                |
|    |        |     |      | Database | tabase | Helena MT 59604      |
|    |        |     |      | Server:\ | Se     |                      |
|    |        |     |      | IBM      | rver:\ | Email:               |
|    |        |     |      | RS6000\  | AIX    | <jaedgar@mt.gov>\    |
|    |        |     |      | model    | 5.2    | \                    |
|    |        |     |      | 6H1      |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Jeff Holm      |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 406-444-0113\ |
|    |        |     |      |          |        | Address: PO Box      |
|    |        |     |      |          |        | 4210\                |
|    |        |     |      |          |        | Helena MT 59604      |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <jeholm@mt.gov>      |
+----+--------+-----+------+----------+--------+----------------------+
| NE | SSL    | MS  | Ap   | Dell     | W      | Administrative:      |
|    |        | SQL | ache | Virtual  | indows |                      |
|    |        | Ser | To   | Server   | 2003   | Name: Mark A Miller  |
|    |        | ver | mcat |          |        |                      |
|    |        | 7.0 |      | Model:   |        | Phone: 402-471-0355  |
|    |        |     |      | Power    |        |                      |
|    |        |     |      | Edge     |        | Address: Nebraska    |
|    |        |     |      | 2850     |        | State Office         |
|    |        |     |      |          |        | Building - 3rd flr.  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | P.O. Box 95007       |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | 301 Centennial Mall  |
|    |        |     |      |          |        | South                |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Lincoln NE           |
|    |        |     |      |          |        | 68509-5007           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <mark                |
|    |        |     |      |          |        | .miller@hhss.ne.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: James          |
|    |        |     |      |          |        | Fairchild            |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 402-471-1096  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: Nebraska    |
|    |        |     |      |          |        | State Office         |
|    |        |     |      |          |        | Building- 5th flr.   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | P.O. Box 95026       |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | 301 Centennial Mall  |
|    |        |     |      |          |        | South                |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Lincoln NE 68509     |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <james.fa            |
|    |        |     |      |          |        | irchild@hhss.ne.gov> |
+----+--------+-----+------+----------+--------+----------------------+
| NH | SSL:   |     | Win  | Rack     | UNIX   | Administrative:      |
|    | Ve     | Ora | dows | w/fan    |        |                      |
|    | riSign | cle | 2000 | doors;   |        | Name: Bill Bolton,   |
|    | Server | 9i  | /IIS | Wr       |        | State Project        |
|    | Certif |     | 5.0/ | ightline |        | Manager              |
|    | icate\ |     | .NET | 632\     |        |                      |
|    | (128   |     | b    | 16 Port  |        | Phone: 603-271-4505  |
|    | bit)   |     | ased | KVM/M    |        |                      |
|    |        |     | app  | onitor/K |        | Address: Health and  |
|    |        |     | lica | eyboard; |        | Welfare Building, 29 |
|    |        |     | tion | Wr       |        | Hazen Drive,         |
|    |        |     | /CIA | ightline |        | Concord, NH 03301    |
|    |        |     | Se   | 635\     |        |                      |
|    |        |     | rver | Power    |        | Email:               |
|    |        |     |      | Man      |        | <willia              |
|    |        |     |      | agement; |        | m.bolton@sos.nh.gov> |
|    |        |     |      | Wr       |        |                      |
|    |        |     |      | ightline |        | Technical:           |
|    |        |     |      | 636      |        |                      |
|    |        |     |      |          |        | Name: Jackie Goonan, |
|    |        |     |      |          |        | OIT NHVRIN Project   |
|    |        |     |      |          |        | Manager              |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 603-271-0987  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <jgoon               |
|    |        |     |      |          |        | an@dhhs.state.nh.us> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: William Bryer, |
|    |        |     |      |          |        | Technical Project    |
|    |        |     |      |          |        | Manager              |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 603-271-5925  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: Nash        |
|    |        |     |      |          |        | Building, 49 Donovan |
|    |        |     |      |          |        | St.,                 |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Concord, NH 03301    |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <willi               |
|    |        |     |      |          |        | am.bryer@oit.nh.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Thomas Bruner, |
|    |        |     |      |          |        | State Application    |
|    |        |     |      |          |        | Development          |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 603-271-7283  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: Nash        |
|    |        |     |      |          |        | Building, 49 Donovan |
|    |        |     |      |          |        | St.,                 |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Concord, NH 03301    |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <thoma               |
|    |        |     |      |          |        | s.bruner@oit.nh.gov> |
+----+--------+-----+------+----------+--------+----------------------+
| NJ | SSL    | ORA | BEA  | Dell     | W      | Administrative:      |
|    |        | CLE | Webl | P        | indows |                      |
|    |        | 9i2 | ogic | owerEdge | 2000   | Name: Joan Pritchard |
|    |        |     | 8.1  |          |        |                      |
|    |        |     | sp3  |          |        | Phone: 609-341-5002  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: 12B         |
|    |        |     |      |          |        | Quakerbridge Plaza,  |
|    |        |     |      |          |        | Mercerville, NJ      |
|    |        |     |      |          |        | 08619                |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <joan.pritch         |
|    |        |     |      |          |        | ard@doh.state.nj.us> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Miro Samawil   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 609-599-8624  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: 12B         |
|    |        |     |      |          |        | Quakerbridge Plaza,  |
|    |        |     |      |          |        | Mercerville, NJ      |
|    |        |     |      |          |        | 08619                |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <Miro.Sama           |
|    |        |     |      |          |        | wil@doh.state.nj.us> |
+----+--------+-----+------+----------+--------+----------------------+
| NM | SSL    | MS  | J2E  | Dell     | W      | Administrative:      |
|    |        | SQL |      | P        | indows |                      |
|    |        |     |      | owerEdge | 2003   | Name: Kimberley      |
|    |        |     |      | 2850     | Server | Peters               |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 505-827-0124  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: 1105 St.    |
|    |        |     |      |          |        | Francis Dr. Sante    |
|    |        |     |      |          |        | Fe, NM 87502         |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <Kimberley           |
|    |        |     |      |          |        | .Peters@state.nm.us> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Micah Nussbaum |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 505-827-0389  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: 1105 St.    |
|    |        |     |      |          |        | Francis Dr. Sante    |
|    |        |     |      |          |        | Fe, NM 87502         |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <Micah.N             |
|    |        |     |      |          |        | ussbaum@state.nm.us> |
+----+--------+-----+------+----------+--------+----------------------+
| NV | SSL    | MS  |      | IBM      | W      | Administrative:      |
|    |        | SQL |      | 336/346  | indows |                      |
|    |        |     |      |          |        | Name: Jean Gunter    |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 775-684-4162  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: Nevada      |
|    |        |     |      |          |        | State Health         |
|    |        |     |      |          |        | Division/Office of   |
|    |        |     |      |          |        | Vital Records 505E.  |
|    |        |     |      |          |        | King ST., #201       |
|    |        |     |      |          |        | Carson City, NV      |
|    |        |     |      |          |        | 89701                |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <jg                  |
|    |        |     |      |          |        | unter@health.nv.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Ernesto        |
|    |        |     |      |          |        | Hernandez            |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 775-684-5924  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: Nevada      |
|    |        |     |      |          |        | State Health         |
|    |        |     |      |          |        | Division/Office of   |
|    |        |     |      |          |        | Informatics &        |
|    |        |     |      |          |        | Technology 505E.     |
|    |        |     |      |          |        | King ST., #201       |
|    |        |     |      |          |        | Carson City, NV      |
|    |        |     |      |          |        | 89701                |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <ehern               |
|    |        |     |      |          |        | andez@health.nv.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Jaimie Evins   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 775-684-4152  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: Nevada      |
|    |        |     |      |          |        | State Health         |
|    |        |     |      |          |        | Division/Office of   |
|    |        |     |      |          |        | Informatics &        |
|    |        |     |      |          |        | Technology 505E.     |
|    |        |     |      |          |        | King ST., #201       |
|    |        |     |      |          |        | Carson City, NV      |
|    |        |     |      |          |        | 89701                |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <j                   |
|    |        |     |      |          |        | evins@health.nv.gov> |
+----+--------+-----+------+----------+--------+----------------------+
| NW | SSL    | SQL | J    | HP       | W      | Administrative:      |
|    |        | Ser | BOSS | ProLiant | indows |                      |
|    |        | ver |      |          | Server | Name: Aleida         |
|    |        |     |      | Model:   | 2000   | Maldonado            |
|    |        |     |      | DL 380   | Ente   |                      |
|    |        |     |      | G4       | rprise | Phone: 212-788-2296  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: Bureau of   |
|    |        |     |      |          |        | Vital Statistics,    |
|    |        |     |      |          |        | Room 204, 125 Worth  |
|    |        |     |      |          |        | St., New York, NY    |
|    |        |     |      |          |        | 10013                |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <amal                |
|    |        |     |      |          |        | don2@health.nyc.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Kimberly To    |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 212-788-5200  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: BIIT, Room  |
|    |        |     |      |          |        | 1073, 125 Worth St., |
|    |        |     |      |          |        | New York, NY 10013   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <kto@health.nyc.gov> |
+----+--------+-----+------+----------+--------+----------------------+
| OH | SSL    | SQL | N/A  | HP       | W      | Administrative:      |
|    |        | Ser |      |          | indows |                      |
|    |        | ver |      |          | 2003   | Name: Madan Gopal    |
|    |        | 2   |      |          |        |                      |
|    |        | 000 |      |          |        | Phone: 614-644-1175  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: 246 N High  |
|    |        |     |      |          |        | St                   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Columbus, OH 43215   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | :[madan.gopal@odh.o  |
|    |        |     |      |          |        | hio.gov]{.underline} |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Conrad Michael |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 614-728-2611  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: 246 N High  |
|    |        |     |      |          |        | St                   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Columbus, OH 43215   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <conrad.m            |
|    |        |     |      |          |        | ichael@odh.ohio.gov> |
+----+--------+-----+------+----------+--------+----------------------+
| OR | SSL    | Mic | J    | Hewlett  | W      | Administrative:      |
|    |        | ros | Boss | Packard  | indows |                      |
|    |        | oft |      | 380      | Server | Name: Karen Hampton  |
|    |        | SQL |      |          | 2003   |                      |
|    |        | Ser |      |          |        | Phone: 971-673-1160  |
|    |        | ver |      |          |        |                      |
|    |        | 2   |      |          |        | Address: 800 NE      |
|    |        | 005 |      |          |        | Oregon St, suite 225 |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Portland, OR 97232   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <Karen.R.            |
|    |        |     |      |          |        | Hampton@State.or.us> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Sandra Sams    |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 971-673-0579  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: 800 NE      |
|    |        |     |      |          |        | Oregon St, suite 225 |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Portland, OR 97232   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <Sand                |
|    |        |     |      |          |        | ra.Sams@state.or.us> |
+----+--------+-----+------+----------+--------+----------------------+
| SC | SSL    | SQL | Vi   | HP DL    | W      | Administrative:\     |
|    |        | Ser | sual | 380      | indows | Name: Guang Zhao\    |
|    |        | ver | B    |          | 2003   | Phone: 803-898-3653\ |
|    |        | 2   | asic |          | server | Address: 2600 Bull   |
|    |        | 000 |      |          | (Sta   | St, Columbia, SC     |
|    |        |     |      |          | ndard) | 29201\               |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <zhaog@dhec.sc.gov>  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:\          |
|    |        |     |      |          |        | Name: John Sanders\  |
|    |        |     |      |          |        | Phone: 803-465-6058  |
|    |        |     |      |          |        | (cell)\              |
|    |        |     |      |          |        | Address: 2600 Bull   |
|    |        |     |      |          |        | St, Columbia, SC     |
|    |        |     |      |          |        | 29201\               |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <s                   |
|    |        |     |      |          |        | anderja@dhec.sc.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Jared Shoultz\ |
|    |        |     |      |          |        | Phone: 803-465-6059  |
|    |        |     |      |          |        | (cell)\              |
|    |        |     |      |          |        | Address: 2600 Bull   |
|    |        |     |      |          |        | St, Columbia, SC     |
|    |        |     |      |          |        | 29201\               |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <s                   |
|    |        |     |      |          |        | houltjj@dhec.sc.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:\          |
|    |        |     |      |          |        | Name: David Davis\   |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <                    |
|    |        |     |      |          |        | davisdi@dhec.sc.gov> |
+----+--------+-----+------+----------+--------+----------------------+
| SD | SSL    | Mic | Java | Compaq   | W      | Administrative:      |
|    |        | ros | E    | ProLiant | indows |                      |
|    |        | oft | xten | D1360    | NT 4.0 | Name: Anthony        |
|    |        | S   | sion | G-1,     | Te     | Nelson, South Dakota |
|    |        | QL, |      | Intel    | rminal | State Registrar\     |
|    |        | Del |      | Pentium  | Server | Phone: 605-773-5303  |
|    |        | phi |      | III 800  |        |                      |
|    |        |     |      | Mhz, 2   |        | Address: 600 East    |
|    |        |     |      | Pr       |        | Capitol Ave Pierre,  |
|    |        |     |      | ocessor, |        | SD 57501\            |
|    |        |     |      | 1 gig of |        | Email:               |
|    |        |     |      | RAM\     |        | <Anthony.            |
|    |        |     |      | 800 Mhz, |        | Nelson@state.sd.us>\ |
|    |        |     |      | 2        |        | \                    |
|    |        |     |      | Pr       |        | Technical:\          |
|    |        |     |      | ocessor, |        | Name: Carol Kelso\   |
|    |        |     |      | 1 gig of |        | Phone: 605-773-7035\ |
|    |        |     |      | RAM      |        | Email:               |
|    |        |     |      |          |        | <caro                |
|    |        |     |      |          |        | l.kelso@state.sd.us> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Heidi Brosz,   |
|    |        |     |      |          |        | Netsmart             |
|    |        |     |      |          |        | Technologies         |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 605-773-6238  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <Heid                |
|    |        |     |      |          |        | i.Brosz@state.sd.us> |
+----+--------+-----+------+----------+--------+----------------------+
| TX | SSL    | Ora | La   | Dell     | W      | Administrative:      |
|    |        | cle | szlo | P        | indows |                      |
|    |        | 9   | Pres | owerEdge | 2000   | Name: Sandra Lackey  |
|    |        | iR2 | enta | 6600     | Ad     |                      |
|    |        |     | tion |          | vanced | Phone: 512-458-7368  |
|    |        |     | Se   |          | S      |                      |
|    |        |     | rver |          | erver, | Address: 1100 West   |
|    |        |     | 3.0, |          | SP 4   | 49th Street, Austin  |
|    |        |     | w/   |          |        | TX, 78756            |
|    |        |     | Java |          |        |                      |
|    |        |     | 1.4  |          |        | Email:               |
|    |        |     | SDK  |          |        | <Sandra.Lack         |
|    |        |     |      |          |        | ey@dshs.state.tx.us> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Stephen E.     |
|    |        |     |      |          |        | Wright               |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 512-458-7645  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: 1100 West   |
|    |        |     |      |          |        | 49th Street, Austin  |
|    |        |     |      |          |        | TX, 78756            |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <StephenE.Wrig       |
|    |        |     |      |          |        | ht@dshs.state.tx.us> |
+----+--------+-----+------+----------+--------+----------------------+
| UT | Open   | My  | 1.5x | HP       | SUSE   | Administrative:      |
|    | SSL    | SQL |      |          | Linux  |                      |
|    |        | 4   |      | Proliant | Ente   | Name: Jeff Duncan    |
|    |        | .1x |      | X86      | rprise |                      |
|    |        |     |      | Server,  | Server | Phone: 801-538-7023  |
|    |        |     |      | DL3      | (SLES) |                      |
|    |        |     |      | 80/DL385 | 9      | Address: 288 N. 1460 |
|    |        |     |      |          |        | W.                   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | PO Box 141012        |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Salt Lake City, UT   |
|    |        |     |      |          |        | 84114-1012           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <jduncan@utah.gov>   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Mark Jones     |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 801-538-6669  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: 288 N. 1460 |
|    |        |     |      |          |        | W.                   |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | PO Box 141012        |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Salt Lake City, UT   |
|    |        |     |      |          |        | 84114-1012           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <                    |
|    |        |     |      |          |        | markajones@utah.gov> |
+----+--------+-----+------+----------+--------+----------------------+
| WA | SSL    | Mic | JAVA | Compaq   | W      | Administrative:      |
|    |        | ros | 1.4. | DL380    | indows |                      |
|    |        | oft | 2_05 |          | 2003   | Name: Teresa         |
|    |        | SQL |      |          |        | Jennings             |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 360-236-4307  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: Dept. of    |
|    |        |     |      |          |        | Health, Center for   |
|    |        |     |      |          |        | Health Statistics    |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | 101 Israel Rd. SE PO |
|    |        |     |      |          |        | BOX 47814            |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Olympia WA           |
|    |        |     |      |          |        | 98504-7814           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <Teresa.             |
|    |        |     |      |          |        | Jennings@doh.wa.gov> |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Technical:           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Name: Kimhoa Ngo     |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Phone: 360-236-4353  |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Address: Dept. of    |
|    |        |     |      |          |        | Health, Center for   |
|    |        |     |      |          |        | Health Statistics    |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | 101 Israel Rd. SE PO |
|    |        |     |      |          |        | BOX 47814            |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Olympia WA           |
|    |        |     |      |          |        | 98504-7814           |
|    |        |     |      |          |        |                      |
|    |        |     |      |          |        | Email:               |
|    |        |     |      |          |        | <Ki                  |
|    |        |     |      |          |        | mhoa.Ngo@doh.wa.gov> |
+----+--------+-----+------+----------+--------+----------------------+
| \* |        |     |      |          |        |                      |
| Pl |        |     |      |          |        |                      |
| ea |        |     |      |          |        |                      |
| se |        |     |      |          |        |                      |
| s  |        |     |      |          |        |                      |
| ee |        |     |      |          |        |                      |
| t  |        |     |      |          |        |                      |
| he |        |     |      |          |        |                      |
| *  |        |     |      |          |        |                      |
| ED |        |     |      |          |        |                      |
| R* |        |     |      |          |        |                      |
| *  |        |     |      |          |        |                      |
| Ar |        |     |      |          |        |                      |
| ch |        |     |      |          |        |                      |
| it |        |     |      |          |        |                      |
| ec |        |     |      |          |        |                      |
| tu |        |     |      |          |        |                      |
| re |        |     |      |          |        |                      |
| De |        |     |      |          |        |                      |
| si |        |     |      |          |        |                      |
| gn |        |     |      |          |        |                      |
| D  |        |     |      |          |        |                      |
| oc |        |     |      |          |        |                      |
| um |        |     |      |          |        |                      |
| en |        |     |      |          |        |                      |
| t* |        |     |      |          |        |                      |
| f  |        |     |      |          |        |                      |
| or |        |     |      |          |        |                      |
| de |        |     |      |          |        |                      |
| ta |        |     |      |          |        |                      |
| il |        |     |      |          |        |                      |
| ed |        |     |      |          |        |                      |
| i  |        |     |      |          |        |                      |
| nf |        |     |      |          |        |                      |
| or |        |     |      |          |        |                      |
| ma |        |     |      |          |        |                      |
| ti |        |     |      |          |        |                      |
| on |        |     |      |          |        |                      |
| on |        |     |      |          |        |                      |
| Ar |        |     |      |          |        |                      |
| ch |        |     |      |          |        |                      |
| it |        |     |      |          |        |                      |
| ec |        |     |      |          |        |                      |
| tu |        |     |      |          |        |                      |
| re |        |     |      |          |        |                      |
+----+--------+-----+------+----------+--------+----------------------+