+-----------------------+----------------------------------------------+
| **Self Help Aid: Copy |                                              |
| and Pasting**         |                                              |
+-----------------------+----------------------------------------------+
| Unfortunately,        |                                              |
| several email         |                                              |
| services (for         |                                              |
| example, Hotmail) do  |                                              |
| not effectively       |                                              |
| handle our            |                                              |
| certificate link and  |                                              |
| convert our emails    |                                              |
| into text or change   |                                              |
| the embedded          |                                              |
| hyperlink.  This will |                                              |
| not allow you to      |                                              |
| click on the link.    |                                              |
|                       |                                              |
| When this occurs, do  |                                              |
| not click on the      |                                              |
| link. Copy and paste  |                                              |
| it into the URL       |                                              |
| address bar of your   |                                              |
| browser. The          |                                              |
| recommended browser   |                                              |
| is Internet Explorer  |                                              |
| Version 6 or higher.  |                                              |
+-----------------------+----------------------------------------------+
| **Instructions to     |                                              |
| Copy and Paste:**     |                                              |
+-----------------------+----------------------------------------------+
| Left Mouse Click      | ![](media/image1.wmf){width="0.75in"         |
|                       | height="1.09375in"}                          |
+-----------------------+----------------------------------------------+
| Highlight the entire  | ![](media/image2.jpeg){width="4.0625in"      |
| link, starting from   | height="0.8958333333333334in"}               |
| just past the bottom  |                                              |
| right hand corner of  |                                              |
| the link. Hold down   |                                              |
| and drag your mouse   |                                              |
| to the top left hand  |                                              |
| side of the link; be  |                                              |
| sure to include the   |                                              |
| [http://]().          |                                              |
+-----------------------+----------------------------------------------+
| Right Mouse Click in  | ![](media/image1.wmf){width="0.75in"         |
| the highlighted area. | height="1.09375in"}                          |
+-----------------------+----------------------------------------------+
| Left mouse click      | ![](media/image3.png)                        |
| \"Copy\".             |                                              |
+-----------------------+----------------------------------------------+
| Open a new browser    | ![](me                                       |
| window and delete any | dia/image4.png){width="3.0416666666666665in" |
| text in the address   | height="0.875in"}                            |
| bar.                  |                                              |
+-----------------------+----------------------------------------------+
| Right mouse click in  | ![](media/image5.png)                        |
| the address bar and   |                                              |
| left click \"Paste\". |                                              |
+-----------------------+----------------------------------------------+
| Mouse Click on the Go | ![](me                                       |
| Button or Press the   | dia/image6.png){width="0.6770833333333334in" |
| Enter Key             | height="0.46875in"}                          |
|                       |                                              |
|                       | OR                                           |
|                       |                                              |
|                       | ![](media/image7.png)                        |
+-----------------------+----------------------------------------------+
| Your certificate will | ![](media/image8.png)                        |
| appear in the browser |                                              |
| window.               |                                              |
+-----------------------+----------------------------------------------+