Guidelines for hardware supported by ISS

The Laboratory operates on a philosophy of keeping overhead rates as low
as possible in order to provide an optimal amount of funds for science
while minimizing indirect operating costs. Therefore it is necessary to
prioritize and choose which IT services can be supported even though on
an individual basis any IT services can be justified. The intent of this
document is to help guide the purchase of computer hardware and the
related software to be supported by ISS, furthering the goal of
delivering quality service with minimum cost. These guidelines are
applicable to all tenants in Building 937 and will be updated quarterly.

LanOps has the responsibility of providing excellent desktop, file
sharing and printing support to the tenants in Building 937 and within
ISS. A standard set of computer hardware and related software products
will facilitate the efficient day-to-day support of administrative
activities at minimal costs to the laboratory, while maintaining
effective levels of cyber security protection.

The following table is provided as a quick reference for purchasing
computer hardware and software. It is not intended to be all inclusive.
The best practice is to firstly, determine the needs of your department
and then check with a LanOps representative to determine if your planned
hardware or software purchase is supportable.

+---------------------+-------------------------+---------------------+
| **Hardware**        | **Currently Supported** | **Not Supported**   |
+---------------------+-------------------------+---------------------+
| Desktops            | See LBNL website:       |                     |
|                     | <http://purch1.l        |                     |
|                     | bl.gov/lbnl/micron.htm> |                     |
|                     |                         |                     |
|                     | Check with LanOps       |                     |
|                     | before ordering         |                     |
+---------------------+-------------------------+---------------------+
| Laptops             | See LBNL website:       | Dell says the       |
|                     | <http://purch1          | Inspiron model may  |
|                     | .lbl.gov/lbnl/dell.htm> | not have the same   |
|                     |                         | components for the  |
|                     | Check with LanOps       | same model. It is   |
|                     | before ordering         | not supported or    |
|                     |                         | recommended.        |
|                     | Dell says Latitude will |                     |
|                     | always have the same    |                     |
|                     | components for the same |                     |
|                     | model                   |                     |
+---------------------+-------------------------+---------------------+
| PDA/Handhelds       | Purchase PDA with a     | Windows CE or any   |
|                     | Palm OS only            | non-Palm OS         |
+---------------------+-------------------------+---------------------+
| Printers            | HP printers are         | It is difficult to  |
|                     | recommended             | find maintenance    |
|                     |                         | for Non HP          |
|                     | Check with LanOps       | printers.           |
|                     | before ordering         |                     |
+---------------------+-------------------------+---------------------+
| Monitors            | Check with LanOps       |                     |
|                     | before ordering         |                     |
+---------------------+-------------------------+---------------------+
| Pointing Devices    | Check with LanOps       | Wireless mice are   |
|                     | before ordering         | not recommended     |
|                     |                         | because of limited  |
|                     |                         | battery life.       |
+---------------------+-------------------------+---------------------+
| Scanners            | Check with LanOps       |                     |
|                     | before ordering         |                     |
+---------------------+-------------------------+---------------------+
| Wireless Devices    | Check with LanOps       | You must also check |
|                     | before ordering         | with Network        |
|                     |                         | Services before     |
|                     |                         | connecting to the   |
|                     |                         | network             |
+---------------------+-------------------------+---------------------+

+----------------------+-------------------------+---------------------+
| **Software**         | ## Currently Supported  | **Not Supported**   |
+----------------------+-------------------------+---------------------+
| XP PRO               | Laptop - based on       | Older laptops       |
|                      | Hardware configuration  | without a "Designed |
|                      |                         | for XP" sticker     |
+----------------------+-------------------------+---------------------+
| XP PRO               | Desktop - based on      | Desktops under 1    |
|                      | Hardware configuration  | Ghz                 |
+----------------------+-------------------------+---------------------+
| FrontPage            |                         | Not Supported or    |
|                      |                         | hosted              |
+----------------------+-------------------------+---------------------+
| Dreamweaver/HomeSite | Supported as the Lab    |                     |
|                      | standard                |                     |
+----------------------+-------------------------+---------------------+
| Outlook              |                         | Not supported or    |
|                      |                         | recommended due to  |
|                      |                         | virus attacks. Use  |
|                      |                         | Mozilla.            |
+----------------------+-------------------------+---------------------+

Each year new desktops, monitors, printers etc. are purchased to replace
older, not so current equipment. The older equipment needs to be turned
back into LanOps without exception where it will be allocated according
to the operational needs of the department. The general policy is that
the latest equipment stays at the Lab, and only the oldest equipment is
used for home use.

Other laboratory guidelines of the same subject matter, including the
CSAC Desktop Standard Recommendations document and the Laboratories
Technical Architecture document, can be found at:
<http://www.lbl.gov/ITSD/TechArch/>.