Automated TSR Instructions

The new automated TSR is here (<http://tsr.cit.nih.gov/>) and ready for
you to organize and track your office telecommunications orders. This
automated process will help you to track and organize telecommunication
orders by automatically assigning your request a Remedy ticket number.
Below are 5 easy steps for transmitting your request.

***Let's get started...***

There are five steps to submit a Telephone Service Request:

1\. Verify your customer information.

2\. Complete the online request form.

3\. Print completed TSR form.

4\. Ask your Administrative Officer to sign the completed TSR form.

5\. Fax the signed form to the phone number specified listed below.

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1\. The first step is to verify the information of the contact person or
requestor submitting the TSR, if submitting a request for another member
of your staff, please input their information and click "Go".

> Click on the correct person and verify the information provided, if
> it's not correct please take the time to correct NED, once this step
> is complete click on continue. This will take you to the new form
> which has been populated with any additional information from NED,
> name, phone number, fax number, Email address, and location of the
> submitter; which on this form is the requestor.

2\. Complete the online request form

> Line 2 is a required field "Date Service Desired"; this date must be 5
> days from date the form is being populated.
>
> Line 3 is an optional field, useful if your office keeps an internal
> tracking system, otherwise the Remedy ticket number (automatically
> generated with each TSR) will act as a tracking number for the work
> requested.
>
> Line 4 is a required field "Agency/BAC" (Billing Agency Code) Your
> A.O. will need to supply you this number. If you would like more
> information about your BAC, visit the Telecom Billing Web site at:
>
> <http://cit.nih.gov/About/Organizations/CIT/OdCit/FMO/TelecomBilling.htm>
>
> Line 5 is a required field "Location/LG", if you know your numerical
> LG (Location Group) number please enter it, if not, enter the building
> number or name. Example: Building 1 or EPN.
>
> Line 6 is required field "On Site Contact", if you are requesting the
> work for yourself, please enter your name, if you are requesting an
> order for someone else, enter their name and phone number also.
>
> Lines 7-10 populated from the information confirmed in step 1.
>
> Line 11 is a required field "Describe Communications Service to Be
> Performed:" Enter the type of work required including the phone
> numbers, room numbers, and service required for each item.
>
> Line 12 Name of the requestor or name populated in step 1.
>
> Line 13 is not a required field; however it would be helpful to print
> the name of the A.O. who will be authorizing the TSR.

3\. At this point the fields should be populated on the TSR form. Click
\"Continue\", the completed form appears with instructions to print
form. Click "print form" and then click "Continue" and then click
"Finish".

4\. A.O. signature is required

Before services can be performed, your AO must approve the form.

5\. Send the form to CIT via fax or email (from your AO)

The completed form can be emailed by the A.O. His/her electronic
signature is sufficient. If so, see email option for copy/pasting your
form.

[**Email option**:]{.underline} Copy (Ctrl-C) the TSR form at step 3
instead of printing form then paste (Ctrl-V) to a new email. Email the
form to your AO who will verify the Agency/BAC on line 4 and work to be
completed on line 11, the A.O. will forward the form via Email to TIB
Help Desk: (<telecomm-csc-l@mail.nih.gov>). You may want to print a copy
for your records.

[**Fax Option**:]{.underline} If the A.O. does not email the TSR, please
fax the A.O. signed TSR to 301-594-9412.

Please note: your TSR must be sent to us by email or fax to begin
processing your request(s).

If you have any additional questions, please contact TIB Help desk via
Email to TIB Help Desk: (telecomm-csc-l@mail.nih.gov)