# GRBA Campground Host Duties/Job Description

**General Duties**

> The campground host supports the campground operation and provides a
> valuable point of contact for visitors in the campground. Often times
> there will only be one Ranger on duty. You will be contacted by radio
> if you are needed while you are out in the campground. We ask that
> your radio is turned on when you are in the campground. It is
> important that the campground host be knowledgeable about the park
> including but not limited to: the visitor center, trails, evening
> programs, and guided hikes etc. **[Do not collect money. Send the
> visitor to the fee station or the visitor center.]{.underline}** While
> on duty and in uniform, you are an official representative of the
> National Park Service. It is very important that you speak and act
> courteously and professionally. Do not put yourself in a situation
> that is beyond the scope of your duties as a campground host. Remember
> that your job is enlightenment, not enforcement.

**Problems in the Campground**

> **[Non-Emergency]{.underline}** -- if the problem can be corrected and
> the campers seem
>
> cooperative, ask them to promptly correct the situation. If the
> problem persists, notify the ranger by radio and they will respond as
> soon as possible to correct the situation. Do not continue to make
> contact with that visitor. Please keep in mind that you may not get an
> immediate response from a patrol ranger, as there may be more pressing
> issues going on elsewhere in the park. Be patient and continue to try
> the patrol ranger on the radio. If you detect a problem and the
> campsite occupant is not present, leave a written notice noting the
> problem. If the problem persists after the occupant has returned,
> notify the ranger on duty.
>
> **[Emergency]{.underline}** **(Medical, Law Enforcement, Fire etc.)**
> -- Use Channel 2 on your radio to call NPS law enforcement and state
> the location and nature of the emergency. If you can not get a hold of
> a law enforcement ranger, try calling any park employee on the radio
> and inform them of the emergency situation.
>
> If any emergency arises in the campground and there are no rangers on
> duty, here is what to do:
>
> First, try calling someone on your park radio. Call "any 500 unit," if
> this doesn't work call "Any National Park Service Unit". This will
> allow anyone listening to answer you without delay, and also alert
> them that it is an "emergency". Keep trying the radio even if nobody
> answers at first; someone in the park usually has their radio on all
> night, and it may take a few tries to awaken them.
>
> Second, if you're unable to raise someone on the radio after trying
> for 2 or 3 minutes, and someone needs help fast, your next best bet is
> to drive to the employee housing area (the road just uphill from the
> trailer dump station), and start knocking on doors (if possible, have
> one person knowledgeable in radio operations stay on the scene with
> the radio and keep trying to call someone while you drive to employee
> housing). The people you should try are, or, **(SEE HOUSING MAP)**
> someone should be home at one of these places, if not, try all the
> other residences starting with those that have lights on. You can also
> go to the protection office (also in the residential area) and use the
> phone to contact any of the residents. Many of us may be there but may
> not have heard the door bell or the door.
>
> The last option, and the one you will probably never have to use, is
> to use the pay phone at the visitor center to dial 911. This will
> definitely bring help, but it may take a long time to arrive, so this
> is not an option to consider until all others have been tried. If you
> do have to use 911, be sure to give as many details as possible to the
> operator and explain your location thoroughly. If possible, have them
> contact one of the park rangers or local deputy for a law enforcement
> matter; the park rangers or the Baker ambulance or fire department for
> medical or fire incidents.
>
> **A word about calling for help\-\-\--If in doubt-Call!!!** If you're
> unsure whether it's an emergency, an opinion from someone else may be
> helpful. We ask only that you consider whether the problem is
> important enough to require somebody **off-duty** to come out and
> handle, or whether it can be handled just as well the next day during
> the regular daylight patrol hours.

**Daily Routine in the Campground**

**[Morning Rove (8:00ish)]{.underline}**

> Walk through the entire campground.

a.  Be on the lookout for occupied sites that do not have current fee
    stubs posted. Late arrivals may or may not have taken care of their
    fees. Do not wake visitors up. Leave a pink slip on the post (not on
    their vehicle).

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a.  When the visitor has a current fee stub, and they are due out the
    next day, please mark on the stub (with black marker in large print)
    the date they are leaving.

b.  **[Do not collect money. Send them to the fee station or visitor
    center.]{.underline}**

c.  Call in the number of campground site vacancies to dispatch.

d.  Record number of RV's, and Tents on the count form.

**[Afternoon Rove (2:00ish)]{.underline}**

Walk through the entire campground.

a.  Be available to answer questions, give directions, assist campers,
    and pick-up unsightly trash.

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a.  Call in the number of campground site vacancies to dispatch by
    3:00pm.

b.  Make sure that the fee station is re-stocked with fee envelopes,
    pencils, park brochures, park newspapers etc. and that the fee
    station looks clean and orderly.

c.  **[Do not collect money. Send them to the fee station or visitor
    center]{.underline}.**

d.  Check the bathrooms on occasion just to make sure they are clean and
    have toilet paper.

**[Evening Time (After Dark)]{.underline}**

> When you are notified of an issue in the campground after dark, and it
> needs to be handled before morning, contact the law enforcement ranger
> by radio.