**SECTION B ‑ SUPPLIES OR SERVICES AND PRICES/COSTS**

**B.1 PERFORMANCE BASED SERVICES CONTRACT**

This is a Performance Based Services Contract. [**All offerors are
encouraged to propose a SECTION B that offers the best pricing and
incentive solution. As such, tables B.4 through B.8 below are provided
as a suggested format.**]{.underline} The offeror's SECTION B must
follow the proposal requirements provided in Section L.3.6 Price
Proposal. The structure, function, and price of the offerors' SECTION B
will be evaluated in accordance with SECTION M criteria.

**B.2 CONTRACT TYPE**

The Government anticipates awarding an Indefinite Delivery Indefinite
Quantity (IDIQ) contract with a performance based incentive package that
includes a multi-tiered payment structure. The Government's minimum,
maximum, and estimated quantities are provided.

**B.3 OPTION CONTRACT LINE ITEM NUMBERS**

This is a hybrid contract. The Government has the option to exercise
Option Contract Line Item Numbers (CLIN) 0007, 0014, 0021, 0028, and
0035. These CLINs may be ordered on a labor hour basis through the
issuance of task orders. The prices set forth for Option Contract Line
Item Numbers (CLIN) 0007, 0014, 0021, 0028, and 0035 shall be inclusive
of all labor and material costs, burdens, any other direct costs, and
profit. Minimums and maximums do not apply to these Option CLINs. The
incentive structure at clause B.9.1 does not apply to these Option
Contract Line Item Numbers.

**B.4 BASE PERIOD (Date of Award through 1 year thereafter)**

+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **DESCR  | **M  | *     | **    | * | **U | **ESTIMATED     |
| CLI | IPTION** | inim | *Maxi | Estim | * | nit | TOTAL AMT.**    |
| N** |          | um** | mum** | ate** | U | P   |                 |
|     |          |      |       |       | n | ric |                 |
|     |          |      |       |       | i | e** |                 |
|     |          |      |       |       | t |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **P      |      |       |       |   |     |                 |
| 000 | ersonnel |      |       |       |   |     |                 |
| 1** | Do       |      |       |       |   |     |                 |
|     | cuments: |      |       |       |   |     |                 |
|     | Requests |      |       |       |   |     |                 |
|     | for      |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | actions  |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | Notif    |      |       |       |   |     |                 |
|     | ications |      |       |       |   |     |                 |
|     | of       |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | a        |      |       |       |   |     |                 |
|     | ctions** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | SF-52    | 5    | 2     | 1     | * |     |                 |
| 01a | (filed)  | ,000 | 5,000 | 0,500 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | SF-50    | 5    | 3     | 2     | * |     |                 |
| 01b | (filed)  | ,000 | 5,000 | 5,000 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 0   | *        |      |       |       |   |     |                 |
| 002 | *Payroll |      |       |       |   |     |                 |
|     | Do       |      |       |       |   |     |                 |
|     | cuments: |      |       |       |   |     |                 |
|     | Health,  |      |       |       |   |     |                 |
|     | Life,    |      |       |       |   |     |                 |
|     | Ret      |      |       |       |   |     |                 |
|     | irement, |      |       |       |   |     |                 |
|     | and Pay  |      |       |       |   |     |                 |
|     | disb     |      |       |       |   |     |                 |
|     | ursement |      |       |       |   |     |                 |
|     | forms**  |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Payroll  | 5    | 2     | 1     | * |     |                 |
| 02a | D        | ,000 | 0,000 | 5,000 | * |     |                 |
|     | ocuments |      |       |       | [ |     |                 |
|     | (filed)  |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | *        |      |       |       |   |     |                 |
| 000 | *Records |      |       |       |   |     |                 |
| 3** | Man      |      |       |       |   |     |                 |
|     | agement: |      |       |       |   |     |                 |
|     | O        |      |       |       |   |     |                 |
|     | versight |      |       |       |   |     |                 |
|     | of file  |      |       |       |   |     |                 |
|     | r        |      |       |       |   |     |                 |
|     | etrieval |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | mai      |      |       |       |   |     |                 |
|     | ntenance |      |       |       |   |     |                 |
|     | of       |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | files.   |      |       |       |   |     |                 |
|     |  **      |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | File     | 5    | 8,000 | 7,500 | * |     |                 |
| 03a | Process  | ,000 |       |       | * |     |                 |
|     | (e.g.    |      |       |       | [ |     |                 |
|     | PAPs)    |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Docu     | 390  | 780   | 390   | * |     |                 |
| 03b | ment/RPT |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     | Dist     |      |       |       | E |     |                 |
|     | ribution |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | ####     |      |       |       |   |     |                 |
| 000 |  Data En |      |       |       |   |     |                 |
| 4** | try: Inp |      |       |       |   |     |                 |
|     | ut of pe |      |       |       |   |     |                 |
|     | rsonnel  |      |       |       |   |     |                 |
|     | and payr |      |       |       |   |     |                 |
|     | oll data |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Data     | 5200 | 1     | 1     | * |     |                 |
| 04a | Entry    |      | 5,600 | 0,400 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **       |      |       |       |   |     |                 |
| 000 | Customer |      |       |       |   |     |                 |
| 5** | Service: |      |       |       |   |     |                 |
|     | Assist   |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | direct   |      |       |       |   |     |                 |
|     | c        |      |       |       |   |     |                 |
|     | ustomers |      |       |       |   |     |                 |
|     | in the   |      |       |       |   |     |                 |
|     | use of   |      |       |       |   |     |                 |
|     | OHR      |      |       |       |   |     |                 |
|     | s        |      |       |       |   |     |                 |
|     | ystems** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Customer | 1800 | 2007  | 2007  | * |     |                 |
| 05a | Svc.     |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | H |     |                 |
|     |          |      |       |       | R |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | #### Rev |      |       |       |   |     |                 |
| 000 | iew Serv |      |       |       |   |     |                 |
| 6** | ices: Ac |      |       |       |   |     |                 |
|     | tivities |      |       |       |   |     |                 |
|     |  impleme |      |       |       |   |     |                 |
|     | nted to  |      |       |       |   |     |                 |
|     | improve  |      |       |       |   |     |                 |
|     | the qual |      |       |       |   |     |                 |
|     | ity of t |      |       |       |   |     |                 |
|     | he OHR p |      |       |       |   |     |                 |
|     | rocesses |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Quality  | 5    | 2     | 1     | * |     |                 |
| 06a | Review   | ,000 | 5,000 | 0,500 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Audit    | 300  | 1000  | 750   | * |     |                 |
| 06b | Review   |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **P      |      |       |       |   |     |                 |
| Opt | ersonnel |      |       |       |   |     |                 |
| ion | As       |      |       |       |   |     |                 |
| 000 | sistant: |      |       |       |   |     |                 |
| 7** | Assists  |      |       |       |   |     |                 |
|     | with     |      |       |       |   |     |                 |
|     | pr       |      |       |       |   |     |                 |
|     | ocessing |      |       |       |   |     |                 |
|     | P        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | A        |      |       |       |   |     |                 |
|     | ctions** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| Opt | P        |      |       | 1     | * |     |                 |
| ion | ersonnel |      |       | 0,000 | * |     |                 |
| 00  | A        |      |       |       | [ |     |                 |
| 07a | ssistant |      |       |       | H |     |                 |
|     | Labor    |      |       |       | R |     |                 |
|     | Category |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+

**B.5 Option Period I (Date of Option Exercise through 1 year
thereafter)**

+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **DESCR  | **M  | *     | **    | * | **U | **ESTIMATED     |
| CLI | IPTION** | inim | *Maxi | Estim | * | nit | TOTAL AMT.**    |
| N** |          | um** | mum** | ate** | U | P   |                 |
|     |          |      |       |       | n | ric |                 |
|     |          |      |       |       | i | e** |                 |
|     |          |      |       |       | t |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **P      |      |       |       |   |     |                 |
| 000 | ersonnel |      |       |       |   |     |                 |
| 8** | Do       |      |       |       |   |     |                 |
|     | cuments: |      |       |       |   |     |                 |
|     | Requests |      |       |       |   |     |                 |
|     | for      |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | actions  |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | Notif    |      |       |       |   |     |                 |
|     | ications |      |       |       |   |     |                 |
|     | of       |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | a        |      |       |       |   |     |                 |
|     | ctions** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | SF-52    | 5    | 2     | 1     | * |     |                 |
| 08a | (filed)  | ,000 | 6,000 | 1,500 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | SF-50    | 5    | 3     | 2     | * |     |                 |
| 08b | (filed)  | ,000 | 6,000 | 6,000 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 0   | *        |      |       |       |   |     |                 |
| 009 | *Payroll |      |       |       |   |     |                 |
|     | Do       |      |       |       |   |     |                 |
|     | cuments: |      |       |       |   |     |                 |
|     | Health,  |      |       |       |   |     |                 |
|     | Life,    |      |       |       |   |     |                 |
|     | Ret      |      |       |       |   |     |                 |
|     | irement, |      |       |       |   |     |                 |
|     | and Pay  |      |       |       |   |     |                 |
|     | disb     |      |       |       |   |     |                 |
|     | ursement |      |       |       |   |     |                 |
|     | forms**  |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Payroll  | 5    | 2     | 1     | * |     |                 |
| 09a | D        | ,000 | 1,000 | 6,000 | * |     |                 |
|     | ocuments |      |       |       | [ |     |                 |
|     | (filed)  |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | *        |      |       |       |   |     |                 |
| 001 | *Records |      |       |       |   |     |                 |
| 0** | Man      |      |       |       |   |     |                 |
|     | agement: |      |       |       |   |     |                 |
|     | O        |      |       |       |   |     |                 |
|     | versight |      |       |       |   |     |                 |
|     | of file  |      |       |       |   |     |                 |
|     | r        |      |       |       |   |     |                 |
|     | etrieval |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | mai      |      |       |       |   |     |                 |
|     | ntenance |      |       |       |   |     |                 |
|     | of       |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | files.   |      |       |       |   |     |                 |
|     |  **      |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | File     | 5    | 9,000 | 8,500 | * |     |                 |
| 10a | Process  | ,000 |       |       | * |     |                 |
|     | (e.g.    |      |       |       | [ |     |                 |
|     | PAPs)    |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Docu     | 390  | 800   | 400   | * |     |                 |
| 10b | ment/RPT |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     | Dist     |      |       |       | E |     |                 |
|     | ribution |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **Data   |      |       |       |   |     |                 |
| 001 | Entry:   |      |       |       |   |     |                 |
| 1** | Input of |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | payroll  |      |       |       |   |     |                 |
|     | data**   |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Data     | 5200 | 1     | 1     | * |     |                 |
| 11a | Entry    |      | 8,200 | 3,000 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **       |      |       |       |   |     |                 |
| 001 | Customer |      |       |       |   |     |                 |
| 2** | Service: |      |       |       |   |     |                 |
|     | Assist   |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | direct   |      |       |       |   |     |                 |
|     | c        |      |       |       |   |     |                 |
|     | ustomers |      |       |       |   |     |                 |
|     | in the   |      |       |       |   |     |                 |
|     | use of   |      |       |       |   |     |                 |
|     | OHR      |      |       |       |   |     |                 |
|     | s        |      |       |       |   |     |                 |
|     | ystems** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Customer | 1800 | 2007  | 2007  | * |     |                 |
| 12a | Svc.     |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | H |     |                 |
|     |          |      |       |       | R |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **Review |      |       |       |   |     |                 |
| 001 | S        |      |       |       |   |     |                 |
| 3** | ervices: |      |       |       |   |     |                 |
|     | Ac       |      |       |       |   |     |                 |
|     | tivities |      |       |       |   |     |                 |
|     | imp      |      |       |       |   |     |                 |
|     | lemented |      |       |       |   |     |                 |
|     | to       |      |       |       |   |     |                 |
|     | improve  |      |       |       |   |     |                 |
|     | the      |      |       |       |   |     |                 |
|     | quality  |      |       |       |   |     |                 |
|     | of the   |      |       |       |   |     |                 |
|     | OHR      |      |       |       |   |     |                 |
|     | pro      |      |       |       |   |     |                 |
|     | cesses** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Quality  | 5    | 2     | 1     | * |     |                 |
| 13a | Review   | ,000 | 6,000 | 1,500 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Audit    | 300  | 1000  | 750   | * |     |                 |
| 13b | Review   |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **P      |      |       |       |   |     |                 |
| Opt | ersonnel |      |       |       |   |     |                 |
| ion | As       |      |       |       |   |     |                 |
| 001 | sistant: |      |       |       |   |     |                 |
| 4** | Assists  |      |       |       |   |     |                 |
|     | with     |      |       |       |   |     |                 |
|     | pr       |      |       |       |   |     |                 |
|     | ocessing |      |       |       |   |     |                 |
|     | P        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | A        |      |       |       |   |     |                 |
|     | ctions** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| Opt | P        |      |       | 1     | * |     |                 |
| ion | ersonnel |      |       | 1,000 | * |     |                 |
| 00  | A        |      |       |       | [ |     |                 |
| 14a | ssistant |      |       |       | H |     |                 |
|     | Labor    |      |       |       | R |     |                 |
|     | Category |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+

**B.5 OPTION PERIOD II (Date of Option Exercise through 1 year
thereafter)**

+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **DESCR  | **M  | *     | **    | * | **U | **ESTIMATED     |
| CLI | IPTION** | inim | *Maxi | Estim | * | nit | TOTAL AMT.**    |
| N** |          | um** | mum** | ate** | U | P   |                 |
|     |          |      |       |       | n | ric |                 |
|     |          |      |       |       | i | e** |                 |
|     |          |      |       |       | t |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **P      |      |       |       |   |     |                 |
| 001 | ersonnel |      |       |       |   |     |                 |
| 5** | Do       |      |       |       |   |     |                 |
|     | cuments: |      |       |       |   |     |                 |
|     | Requests |      |       |       |   |     |                 |
|     | for      |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | actions  |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | Notif    |      |       |       |   |     |                 |
|     | ications |      |       |       |   |     |                 |
|     | of       |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | a        |      |       |       |   |     |                 |
|     | ctions** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | SF-52    | 5    | 2     | 1     | * |     |                 |
| 15a | (filed)  | ,000 | 7,000 | 2,500 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | SF-50    | 5    | 3     | 2     | * |     |                 |
| 15b | (filed)  | ,000 | 7,000 | 7,000 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 0   | *        |      |       |       |   |     |                 |
| 016 | *Payroll |      |       |       |   |     |                 |
|     | Do       |      |       |       |   |     |                 |
|     | cuments: |      |       |       |   |     |                 |
|     | Health,  |      |       |       |   |     |                 |
|     | Life,    |      |       |       |   |     |                 |
|     | Ret      |      |       |       |   |     |                 |
|     | irement, |      |       |       |   |     |                 |
|     | and Pay  |      |       |       |   |     |                 |
|     | disb     |      |       |       |   |     |                 |
|     | ursement |      |       |       |   |     |                 |
|     | forms**  |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Payroll  | 5    | 2     | 1     | * |     |                 |
| 16a | D        | ,000 | 2,000 | 7,000 | * |     |                 |
|     | ocuments |      |       |       | [ |     |                 |
|     | (filed)  |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | *        |      |       |       |   |     |                 |
| 001 | *Records |      |       |       |   |     |                 |
| 7** | Man      |      |       |       |   |     |                 |
|     | agement: |      |       |       |   |     |                 |
|     | O        |      |       |       |   |     |                 |
|     | versight |      |       |       |   |     |                 |
|     | of file  |      |       |       |   |     |                 |
|     | r        |      |       |       |   |     |                 |
|     | etrieval |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | mai      |      |       |       |   |     |                 |
|     | ntenance |      |       |       |   |     |                 |
|     | of       |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | files.   |      |       |       |   |     |                 |
|     |  **      |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | File     | 5    | 1     | 9,500 | * |     |                 |
| 17a | Process  | ,000 | 0,000 |       | * |     |                 |
|     | (e.g.    |      |       |       | [ |     |                 |
|     | PAPs)    |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Docu     | 390  | 810   | 410   | * |     |                 |
| 17b | ment/RPT |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     | Dist     |      |       |       | E |     |                 |
|     | ribution |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **Data   |      |       |       |   |     |                 |
| 001 | Entry:   |      |       |       |   |     |                 |
| 8** | Input of |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | payroll  |      |       |       |   |     |                 |
|     | data**   |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Data     | 5    | 2     | 1     | * |     |                 |
| 18a | Entry    | ,200 | 0,800 | 5,600 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **       |      |       |       |   |     |                 |
| 001 | Customer |      |       |       |   |     |                 |
| 9** | Service: |      |       |       |   |     |                 |
|     | Assist   |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | direct   |      |       |       |   |     |                 |
|     | c        |      |       |       |   |     |                 |
|     | ustomers |      |       |       |   |     |                 |
|     | in the   |      |       |       |   |     |                 |
|     | use of   |      |       |       |   |     |                 |
|     | OHR      |      |       |       |   |     |                 |
|     | s        |      |       |       |   |     |                 |
|     | ystems** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Customer | 1800 | 2007  | 2,007 | * |     |                 |
| 19a | Svc.     |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | H |     |                 |
|     |          |      |       |       | R |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **Review |      |       |       |   |     |                 |
| 002 | S        |      |       |       |   |     |                 |
| 0** | ervices: |      |       |       |   |     |                 |
|     | Ac       |      |       |       |   |     |                 |
|     | tivities |      |       |       |   |     |                 |
|     | imp      |      |       |       |   |     |                 |
|     | lemented |      |       |       |   |     |                 |
|     | to       |      |       |       |   |     |                 |
|     | improve  |      |       |       |   |     |                 |
|     | the      |      |       |       |   |     |                 |
|     | quality  |      |       |       |   |     |                 |
|     | of the   |      |       |       |   |     |                 |
|     | OHR      |      |       |       |   |     |                 |
|     | pro      |      |       |       |   |     |                 |
|     | cesses** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Quality  | 5    | 2     | 1     | * |     |                 |
| 20a | Review   | ,000 | 7,000 | 2,500 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Audit    | 300  | 1,000 | 750   | * |     |                 |
| 20b | Review   |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **P      |      |       |       |   |     |                 |
| Opt | ersonnel |      |       |       |   |     |                 |
| ion | As       |      |       |       |   |     |                 |
| 002 | sistant: |      |       |       |   |     |                 |
| 1** | Assists  |      |       |       |   |     |                 |
|     | with     |      |       |       |   |     |                 |
|     | pr       |      |       |       |   |     |                 |
|     | ocessing |      |       |       |   |     |                 |
|     | P        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | A        |      |       |       |   |     |                 |
|     | ctions** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| Opt | P        |      |       | 1     | * |     |                 |
| ion | ersonnel |      |       | 2,000 | * |     |                 |
| 00  | A        |      |       |       | [ |     |                 |
| 21a | ssistant |      |       |       | H |     |                 |
|     | Labor    |      |       |       | R |     |                 |
|     | Category |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+

**B.6 OPTION PERIOD III (Date of Option Exercise through 1 year
thereafter)**

+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **DESCR  | **M  | *     | **    | * | **U | **ESTIMATED     |
| CLI | IPTION** | inim | *Maxi | Estim | * | nit | TOTAL AMT.**    |
| N** |          | um** | mum** | ate** | U | P   |                 |
|     |          |      |       |       | n | ric |                 |
|     |          |      |       |       | i | e** |                 |
|     |          |      |       |       | t |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **P      |      |       |       |   |     |                 |
| 002 | ersonnel |      |       |       |   |     |                 |
| 2** | Do       |      |       |       |   |     |                 |
|     | cuments: |      |       |       |   |     |                 |
|     | Requests |      |       |       |   |     |                 |
|     | for      |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | actions  |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | Notif    |      |       |       |   |     |                 |
|     | ications |      |       |       |   |     |                 |
|     | of       |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | a        |      |       |       |   |     |                 |
|     | ctions** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | SF-52    | 5    | 2     | 1     | * |     |                 |
| 22a | (filed)  | ,000 | 8,000 | 3,500 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | SF-50    | 5    | 3     | 2     | * |     |                 |
| 22b | (filed)  | ,000 | 8,000 | 8,000 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 0   | *        |      |       |       |   |     |                 |
| 023 | *Payroll |      |       |       |   |     |                 |
|     | Do       |      |       |       |   |     |                 |
|     | cuments: |      |       |       |   |     |                 |
|     | Health,  |      |       |       |   |     |                 |
|     | Life,    |      |       |       |   |     |                 |
|     | Ret      |      |       |       |   |     |                 |
|     | irement, |      |       |       |   |     |                 |
|     | and Pay  |      |       |       |   |     |                 |
|     | disb     |      |       |       |   |     |                 |
|     | ursement |      |       |       |   |     |                 |
|     | forms**  |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Payroll  | 5    | 2     | 1     | * |     |                 |
| 23a | D        | ,000 | 3,000 | 8,000 | * |     |                 |
|     | ocuments |      |       |       | [ |     |                 |
|     | (filed)  |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | *        |      |       |       |   |     |                 |
| 002 | *Records |      |       |       |   |     |                 |
| 4** | Man      |      |       |       |   |     |                 |
|     | agement: |      |       |       |   |     |                 |
|     | O        |      |       |       |   |     |                 |
|     | versight |      |       |       |   |     |                 |
|     | of file  |      |       |       |   |     |                 |
|     | r        |      |       |       |   |     |                 |
|     | etrieval |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | mai      |      |       |       |   |     |                 |
|     | ntenance |      |       |       |   |     |                 |
|     | of       |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | files.   |      |       |       |   |     |                 |
|     |  **      |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | File     | 5    | 1     | 1     | * |     |                 |
| 24a | Process  | ,000 | 1,000 | 0,500 | * |     |                 |
|     | (e.g.    |      |       |       | [ |     |                 |
|     | PAPs)    |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Docu     | 390  | 820   | 420   | * |     |                 |
| 24b | ment/RPT |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     | Dist     |      |       |       | E |     |                 |
|     | ribution |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **Data   |      |       |       |   |     |                 |
| 002 | Entry:   |      |       |       |   |     |                 |
| 5** | Input of |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | payroll  |      |       |       |   |     |                 |
|     | data**   |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Data     | 5    | 2     | 1     | * |     |                 |
| 25a | Entry    | ,200 | 3,400 | 8,200 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **       |      |       |       |   |     |                 |
| 002 | Customer |      |       |       |   |     |                 |
| 6** | Service: |      |       |       |   |     |                 |
|     | Assist   |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | direct   |      |       |       |   |     |                 |
|     | c        |      |       |       |   |     |                 |
|     | ustomers |      |       |       |   |     |                 |
|     | in the   |      |       |       |   |     |                 |
|     | use of   |      |       |       |   |     |                 |
|     | OHR      |      |       |       |   |     |                 |
|     | s        |      |       |       |   |     |                 |
|     | ystems** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Customer | 1800 | 2,007 | 2,007 | * |     |                 |
| 26a | Svc.     |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | H |     |                 |
|     |          |      |       |       | R |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **Review |      |       |       |   |     |                 |
| 002 | S        |      |       |       |   |     |                 |
| 7** | ervices: |      |       |       |   |     |                 |
|     | Ac       |      |       |       |   |     |                 |
|     | tivities |      |       |       |   |     |                 |
|     | imp      |      |       |       |   |     |                 |
|     | lemented |      |       |       |   |     |                 |
|     | to       |      |       |       |   |     |                 |
|     | improve  |      |       |       |   |     |                 |
|     | the      |      |       |       |   |     |                 |
|     | quality  |      |       |       |   |     |                 |
|     | of the   |      |       |       |   |     |                 |
|     | OHR      |      |       |       |   |     |                 |
|     | pro      |      |       |       |   |     |                 |
|     | cesses** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Quality  | 5    | 2     | 1     | * |     |                 |
| 27a | Review   | ,000 | 8,000 | 3,500 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Audit    | 300  | 1,000 | 750   | * |     |                 |
| 27b | Review   |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | H |     |                 |
|     |          |      |       |       | R |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **P      |      |       |       |   |     |                 |
| Opt | ersonnel |      |       |       |   |     |                 |
| ion | As       |      |       |       |   |     |                 |
| 002 | sistant: |      |       |       |   |     |                 |
| 8** | Assists  |      |       |       |   |     |                 |
|     | with     |      |       |       |   |     |                 |
|     | pr       |      |       |       |   |     |                 |
|     | ocessing |      |       |       |   |     |                 |
|     | P        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | A        |      |       |       |   |     |                 |
|     | ctions** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| Opt | P        |      |       | 1     | * |     |                 |
| ion | ersonnel |      |       | 3,000 | * |     |                 |
| 00  | A        |      |       |       | [ |     |                 |
| 28a | ssistant |      |       |       | H |     |                 |
|     | Labor    |      |       |       | R |     |                 |
|     | Category |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+

**B.8 OPTION PERIOD IV (Date of Option Exercise through 1 year
thereafter)**

+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **DESCR  | **M  | *     | **    | * | **U | **ESTIMATED     |
| CLI | IPTION** | inim | *Maxi | Estim | * | nit | TOTAL AMT.**    |
| N** |          | um** | mum** | ate** | U | P   |                 |
|     |          |      |       |       | n | ric |                 |
|     |          |      |       |       | i | e** |                 |
|     |          |      |       |       | t |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **P      |      |       |       |   |     |                 |
| 002 | ersonnel |      |       |       |   |     |                 |
| 9** | Do       |      |       |       |   |     |                 |
|     | cuments: |      |       |       |   |     |                 |
|     | Requests |      |       |       |   |     |                 |
|     | for      |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | actions  |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | Notif    |      |       |       |   |     |                 |
|     | ications |      |       |       |   |     |                 |
|     | of       |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | a        |      |       |       |   |     |                 |
|     | ctions** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | SF-52    | 5    | 2     | 1     | * |     |                 |
| 29a | (filed)  | ,000 | 9,000 | 4,500 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | SF-50    | 5    | 3     | 2     | * |     |                 |
| 29b | (filed)  | ,000 | 9,000 | 9,000 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 0   | *        |      |       |       |   |     |                 |
| 030 | *Payroll |      |       |       |   |     |                 |
|     | Do       |      |       |       |   |     |                 |
|     | cuments: |      |       |       |   |     |                 |
|     | Health,  |      |       |       |   |     |                 |
|     | Life,    |      |       |       |   |     |                 |
|     | Ret      |      |       |       |   |     |                 |
|     | irement, |      |       |       |   |     |                 |
|     | and Pay  |      |       |       |   |     |                 |
|     | disb     |      |       |       |   |     |                 |
|     | ursement |      |       |       |   |     |                 |
|     | forms**  |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Payroll  | 5    | 2     | 1     | * |     |                 |
| 30a | D        | ,000 | 4,000 | 9,000 | * |     |                 |
|     | ocuments |      |       |       | [ |     |                 |
|     | (filed)  |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | *        |      |       |       |   |     |                 |
| 003 | *Records |      |       |       |   |     |                 |
| 1** | Man      |      |       |       |   |     |                 |
|     | agement: |      |       |       |   |     |                 |
|     | O        |      |       |       |   |     |                 |
|     | versight |      |       |       |   |     |                 |
|     | of file  |      |       |       |   |     |                 |
|     | r        |      |       |       |   |     |                 |
|     | etrieval |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | mai      |      |       |       |   |     |                 |
|     | ntenance |      |       |       |   |     |                 |
|     | of       |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | files.   |      |       |       |   |     |                 |
|     |  **      |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | File     | 5    | 1     | 1     | * |     |                 |
| 31a | Process  | ,000 | 2,000 | 1,500 | * |     |                 |
|     | (e.g.    |      |       |       | [ |     |                 |
|     | PAPs)    |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Docu     | 390  | 830   | 430   | * |     |                 |
| 31b | ment/RPT |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     | Dist     |      |       |       | E |     |                 |
|     | ribution |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **Data   |      |       |       |   |     |                 |
| 003 | Entry:   |      |       |       |   |     |                 |
| 2** | Input of |      |       |       |   |     |                 |
|     | p        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | payroll  |      |       |       |   |     |                 |
|     | data**   |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Data     | 5    | 2     | 2     | * |     |                 |
| 32a | Entry    | ,200 | 6,000 | 0,800 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **       |      |       |       |   |     |                 |
| 003 | Customer |      |       |       |   |     |                 |
| 3** | Service: |      |       |       |   |     |                 |
|     | Assist   |      |       |       |   |     |                 |
|     | and      |      |       |       |   |     |                 |
|     | direct   |      |       |       |   |     |                 |
|     | c        |      |       |       |   |     |                 |
|     | ustomers |      |       |       |   |     |                 |
|     | in the   |      |       |       |   |     |                 |
|     | use of   |      |       |       |   |     |                 |
|     | OHR      |      |       |       |   |     |                 |
|     | s        |      |       |       |   |     |                 |
|     | ystems** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Customer | 1800 | 2,007 | 2,007 | * |     |                 |
| 33a | Svc.     |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | H |     |                 |
|     |          |      |       |       | R |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **Review |      |       |       |   |     |                 |
| 003 | S        |      |       |       |   |     |                 |
| 4** | ervices: |      |       |       |   |     |                 |
|     | Ac       |      |       |       |   |     |                 |
|     | tivities |      |       |       |   |     |                 |
|     | imp      |      |       |       |   |     |                 |
|     | lemented |      |       |       |   |     |                 |
|     | to       |      |       |       |   |     |                 |
|     | improve  |      |       |       |   |     |                 |
|     | the      |      |       |       |   |     |                 |
|     | quality  |      |       |       |   |     |                 |
|     | of the   |      |       |       |   |     |                 |
|     | OHR      |      |       |       |   |     |                 |
|     | pro      |      |       |       |   |     |                 |
|     | cesses** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Quality  | 5    | 2     | 1     | * |     |                 |
| 34a | Review   | ,000 | 9,000 | 4,500 | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| 00  | Audit    | 300  | 1,000 | 750   | * |     |                 |
| 34b | Review   |      |       |       | * |     |                 |
|     |          |      |       |       | [ |     |                 |
|     |          |      |       |       | E |     |                 |
|     |          |      |       |       | A |     |                 |
|     |          |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| **  | **P      |      |       |       |   |     |                 |
| Opt | ersonnel |      |       |       |   |     |                 |
| ion | As       |      |       |       |   |     |                 |
| 003 | sistant: |      |       |       |   |     |                 |
| 5** | Assists  |      |       |       |   |     |                 |
|     | with     |      |       |       |   |     |                 |
|     | pr       |      |       |       |   |     |                 |
|     | ocessing |      |       |       |   |     |                 |
|     | P        |      |       |       |   |     |                 |
|     | ersonnel |      |       |       |   |     |                 |
|     | A        |      |       |       |   |     |                 |
|     | ctions** |      |       |       |   |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+
| Opt | P        |      |       | 1     | * |     |                 |
| ion | ersonnel |      |       | 3,000 | * |     |                 |
| 00  | A        |      |       |       | [ |     |                 |
| 35a | ssistant |      |       |       | H |     |                 |
|     | Labor    |      |       |       | R |     |                 |
|     | Category |      |       |       | ] |     |                 |
|     |          |      |       |       | { |     |                 |
|     |          |      |       |       | . |     |                 |
|     |          |      |       |       | u |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | d |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | r |     |                 |
|     |          |      |       |       | l |     |                 |
|     |          |      |       |       | i |     |                 |
|     |          |      |       |       | n |     |                 |
|     |          |      |       |       | e |     |                 |
|     |          |      |       |       | } |     |                 |
|     |          |      |       |       | * |     |                 |
|     |          |      |       |       | * |     |                 |
+-----+----------+------+-------+-------+---+-----+-----------------+

**B.9 PERFORMANCE BASED INCENTIVES**

**B.9.1 Performance Based Price Adjustments**

For the purposes of this solicitation, the following recommended
incentive plan is provided:

The term "Speed" refers to the percentage of CLINs that are processed on
time. The day or hour count begins at the time that the contractor
receives Government inputs from the USPTO and ends at the time that the
contractor provides the required document or service to the USPTO. USPTO
will sample documents and services provided by the contractor on a
minimum of a quarterly basis and in accordance with the agreed Quality
Assurance Plan, in order to calculate the average speed of the
contractor. The sample or measure quantity of a CLIN that is completed
within the Acceptable Quality Level for speed divided by the total
sample or measure quantity of a CLIN completed for the evaluation period
will be the formula that will be used to establish Speed. This figure
will be used in calculating performance-based adjustments to the unit
price for each CLIN in the contractor's invoices for the measured
period.

The term "Error Rate" refers to percentage of CLINs provided by the
contractor to the USPTO that do not meet the Acceptable Quality Level in
terms of errors for the CLIN. USPTO will sample submissions by the
contractor on a minimum of a quarterly basis and in accordance with the
agreed Quality Assurance Plan in order to calculate the error rate of
the contractor. For each area of documentation or service sampled, USPTO
will determine all errors. The sample or measure quantity of a CLIN that
is completed within the Acceptable Quality Level for error divided by
the total sample or measure quantity of a CLIN completed for the
evaluation period will be the formula that will be used to establish
Error Rate. This figure will be used in calculating performance-based
adjustments to the unit price for each CLIN in the contractor's invoices
for the measured period.

Prices listed in the Offeror's proposal and subsequently incorporated
via contract award will be subject to the accepted performance based
adjustments. Adjustments will be made to the unit price for each CLIN in
the contractor's invoice for task/delivery orders in accordance with the
Speed and Error Rate measurements described above. All offerors are
encouraged to provide innovative incentive solutions. The USPTO proposes
the following:

####### When Speed = 98% AND Error Rate is Less than 1.6-2% = contract price is paid

Positive Incentives:

When Speed = at least 98% AND Error Rate is 1-1.5% = contract price + 3%
is paid

When Speed = at least 98% AND Error Rate Less than 1% = contract price +
7% is paid

Negative Incentives:

When Speed = at least 98% but Error Rate is 3.01 - 10% = contract price
-- 10%

When Speed = at least 98% but Error Rate is 10.01 - 25% range = contract
price -- 30%

When Speed = at least 98% but Error Rate is more than 25.01% = contract
price -- 40%

When Error Rate is less than 2%, but average speed is 95.01 -- 97% on
time = contract price -- 10%

When Error Rate is less than 2%, but average speed is 90 -- 95% on time
= contract price -- 40%

When Error Rate is less than 2%, but average speed is less than 90% on
time = contract price -- 50%

**SECTION C -- STATEMENT OF OBJECTIVES**

**C.1 INTRODUCTION/BACKGROUND**

# 

The United States Patent and Trademark Office (USPTO) anticipates award
of a contract for human resources operational and customer service
support services for the Office of Human Resources (OHR), U.S. Patent
and Trademark Office (USPTO), U.S. Department of Commerce (DOC). The
USPTO is currently located in Crystal City, Arlington, VA but will be
relocating to a new campus in Alexandria, VA at some point between late
2003 and 2005.

The OHR plays a variety of roles in supporting the USPTO's 21^st^
Century Strategic Plan. Human Resources' personnel have the opportunity
to play key roles in policy formulation by recruiting, hiring, training
and compensating competent personnel throughout the life cycle of each
individual employee. A primary component to monitoring and tracking
personnel activities is maintenance of the Official Personnel Folders
and other associated filing requirements mandated by Office of Personnel
Management (OPM) regulations. While the broad scope of technical subject
matter involved in recruiting and retaining patent and trademark
professionals is sometimes daunting, OHR has always been able to hire
more than sufficient personnel and subsequently maintain more than
30,000 personnel records per year.

The OHR is the bulwark of the USPTO, in that without OHR, USPTO would
not have the ability to function and renew the personnel pool of
technical talent that USPTO requires. There are almost 7,000 current
employees in the USPTO. Proper maintenance of personnel records, namely
the Official Personnel Folder (OPF); Individual Payroll File (IPF) used
to maintain employee payroll activities; Employee Performance Folder
(EPF); Medical Personnel File (MPF), and other operational files, etc.,
associated with incumbent personnel and proper disposition of more than
some 30,000+ personnel records are critical OHR functions.

**C.2 SCOPE**

This contract is to fulfill United States Patent and Trademark Office
(hereinafter referred to as the USPTO) requirements for OHR Operations
Support and Customer Service. The timely and accurate handling of
personnel actions, human resources operations, and customer service must
be recognized as a vital and mandatory requirement of this contract. It
is anticipated that specific requirements will change over the life of
this contract. This will result in the USPTO modifying this contract to
incorporate in-scope changes. Further, given the pace of change in
information technology and the telecommunications marketplace, it is
impossible to anticipate how individual USPTO requirements will evolve
over the life of the contract. Throughout the life of this agreement,
the contractor is encouraged to continuously seek ways to incorporate
innovative and emerging technologies that in the most economic and
efficient manner improves systems and mission performance.

**C.3 SERVICES REQUIRED**

The OHR has a goal to explore measures to function most effectively in
meeting OHR's mission in "aligning HR practices and HR systems with the
objectives of the business practices" in its role as business partners,
advisors and consultants. In view of this, OHR has elected to outsource
many of its operational and customer service support functions to allow
OHR to operate as strategic partners and business planners to our
customers. As such, the Contractor shall be required to provide
technical advice on and perform office-wide, on-going human resources
operational and customer support services. The services are to be
administered at USPTO in Arlington and/or Alexandria, VA and scheduled
to commence on or about August 21, 2003.

The Contractor shall provide experienced and qualified professional
personnel to provide services to include, but not limited to the
following:

1.  Records Management Support

2.  Operational/Quality Support

3.  Data Entry/Data Base Management/Information Technology

4.  Customer Support Services

5.  Other Support Services

A summary of the required services and the corresponding performance
standards and surveillance plans is provided in Attachment F,
Performance Requirements Summary (PRS).

### C.3.1 RECORDS MANAGEMENT SUPPORT 

The Contractor shall perform the required records management and
retention support services necessary for the maintenance of all USPTO
employees\' personnel/payroll documents, Official Personnel Folders
(OPF), Individual Payroll Files (IPF) and Employee Performance Folders
(EPF), (**\*** for employees who are identified with a certified medical
disability, a Medical Personnel Folder (MPF) must be created and
maintained) in accordance with OPM guidelines (Payroll Documents Filed
CLIN 0002a, CLIN 0009a, CLIN 0016a, CLIN 0023a, CLIN 0030a; File Process
CLIN 0003a, CLIN 0010a, CLIN 0017a, CLIN 0024a, CLIN 0031a; SF-52 Filed
CLIN 0001a, CLIN 0008a, CLIN 0015a, CLIN 0022a, CLIN 0029a; SF-50 Filed
CLIN 0001b, CLIN 0008b, CLIN 0015b, CLIN 0022b, CLIN 0029b). In doing
so, the contractor shall assess for peak filing times and realign
staffing levels to ensure document filing and distribution are completed
within specified timeframes. The Contractor shall track the whereabouts
of all Official Personnel Folders (OPF), Individual Payroll Files (IPF)
and Employee Performance Folders (EPF), (**\*** and Medical Personnel
Folder, MPF, if applicable) for which OHR is responsible. In conjunction
with audits/reviews such as the annual financial audit and Office of
Personnel Management review, the Contractor will first ensure that all
requested/required documents are in compliance with OPM guidelines.

As the OPF/IPF/EPF/MPF tracking system transitions from a manually
driven environment to an automated (electronic) environment, the
contractor will provide the necessary personnel to support the
transition and its associated processes.

A description of the current workflow process is provided in Attachment
B. Attachment C provides a list of Personnel and Payroll Document Types.

**C.3.2 OPERATIONAL/QUALITY SUPPORT SERVICES**

The Contractor shall provide operational support and technical advice in
augmenting the responsibilities of the personnel specialists. The
contractor will provide a wide range of professional services while
working seamlessly with OHR professional and technical staff to improve
OHR processes and procedures. This will include incorporating quality
control and quality assurance processes for each of the operational
areas for which the contract is responsible for supporting.
Specifically, the contractor will ensure a quality and validation
process for the inherent audit review process of the SF-52 and 50 for
accuracy and maintain a qualified database management system for
tracking and monitoring the accuracy of data input and output for
quality control/quality assurance purposes (Quality Review CLIN 0006a,
CLIN 0013a, CLIN 0020a, CLIN 0027a, CLIN 0034a, Audit Review 0006b, CLIN
0013b, CLIN 0020b, CLIN 0027b, CLIN 0034b). All aspects of quality
control/quality assurance shall include performance standards and
measures for which contract performance will be gauged in meeting
contract requirements. The Contractor will anticipate operational
periods of peak performance (e.g. annual performance rating and awards)
and will adjust priorities accordingly while lessening periods of
downtime.

Contract personnel will work seamlessly with OHR professionals and apply
best practices. In addition, the contractor will be required to assist
OHR in assessing the organization's processes for improvement. Routine
management reporting will include addressing operational activities,
e.g. filing, monitoring, distribution of documents and data entry of
personnel applications. Additional management reporting requirements
will include error reported data (SINQ) and quarterly reviews for
validating the accuracy of contract activity.

A description of the current workflow process is provided in Attachment
B.

**C.3.3 DATA ENTRY/DATA BASE MANAGEMENT/INFORMATION TECHNOLOGY (IT)**

The Contractor shall supply operational support and data entry/data base
management/IT to OHR by furnishing a wide-range of clerical and
administrative support functions. The Contractor will be required to
operate the automated tracking systems that will monitor file activities
throughout OHR. The audit and file maintenance aspects of the contract
will require the contractor to enter data (Data Entry CLIN 0004a, CLIN
0011a, CLIN 0018a, CLIN 0025a, CLIN 0032a), rectify erroneous data, and
verify the correction of data using the NFC and/or other data management
systems in ensuring that the OPF/IPF/EPF contains accurate and
up-to-date information. The contractor must provide qualified data entry
personnel and establish a verification process that will include quality
control and quality review performance measures, to be incorporated in
the weekly/biweekly/annual management reporting requirements (Document
Report/Distribution CLIN 0003b, CLIN 0010b, CLIN 0017b, CLIN 0024b, CLIN
0031b). The contractor shall provide support for systems conversion,
implementation, or training on HR automated systems in the event that
OHR requires support. Contract positions require experienced business
administrators skilled in working in an electronic environment in
manning a parallel process in the development, auditing, and routine
maintenance of the OPF/IPF/EPF files.

The contractor will be required to maintain the INFOLINX 2000 electronic
tracking and monitoring system used to capture activities associated
with the routine use of the OPF/IPF/EPF. The contractor will have access
to the Internet via PTONet to obtain OPM regulations, guidelines, and
references @ http:/[www.opm.gov](http://www.opm.gov/).

The Contractor shall use USPTO-supplied computers to access the on-line
Internet databases including Infolinx 2000 and other DOC/USPTO
databases, international patent and trademark databases, and/or the
current USPTO integrated PTDLP library system, if necessary. The
Contractor shall utilize all available USPTO software and databases to
conduct the required software research to attain the maximum automation
of the OHR personnel and HR systems commensurate with OHR requirements.

The Contractor's personnel staff shall establish a security system that
provides for the safety and privacy of materials that pertain to
on-going or prior personnel file activity. These materials will be held
in a secure area within the OHR facility and will not be allowed out of
the facility, however, with the exception of the Office of Civil Rights,
Equal Employment Opportunity cases and the Office of General Counsel
located in close proximity to OHR. Other exceptions must have written
approval from the OHR Director.

A description of the current workflow process is provided in Attachment
B and Attachment D.

**C.3.4 CUSTOMER SUPPORT SERVICES**

The Contractor will be responsible for the duties associated with the
operation and administration of receptionist and front desk activities
(Customer Service CLIN 0005a, CLIN 0012a, CLIN 0019a, CLIN 0026a, and
CLIN 0033a). These duties include (but are not limited to) the
following: greeting and receiving customers; sorting and distribution of
incoming/outgoing mail; distribution of OHR related forms and documents.
Contractor will be required to encourage the use of electronic resources
made available via Internet or intranet access to retrieve employee
personnel data in order to promote greater efficiency.

The Contractor will assist OHR in rendering customer support services to
the USPTO program offices in performing an audit of the time and
attendance records of recorded leave activity for accuracy against the
NFC personnel database system.

A description of the current workflow process is provided in Attachment
B and Attachment E.

### 

### C.3.5 PERSONNEL SPECIALISTS AND ASSISTANTS

In the provision of the required services it may become evident that OHR
may require an extension of the services currently being provided or a
different set of services (CLIN 0007a, CLIN 0014a, CLIN 0021a, CLIN
0028a, CLIN 0035a). Specifically, the Contractor will be required to
assist OHR in the administration and implementation of one-time or
periodic efforts/tasks, e.g., reduction-in-force (RIF); review and
organization of operational and/or functional filing systems; training
sessions for newly implemented HR systems; reorganizations/realignments;
and "clean-up" activities relative to remedial efforts.

The Contractor shall provide sufficient staffing flexibility and
capability to meet the needs of the USPTO in these newly identified
areas including but not limited to: Human Resources Specialist
(Staffing); Human Resources Specialist (Classification); Human Resources
Specialist (Employee Relations); Human Resources Specialist (Labor
Relations); Human Resources Assistants; Office Automation Clerks and
General Clerks, Records Management Specialists, HR Quality Control
Specialists, Librarians, and others.

**C.4 CONTRACTOR REQUIREMENTS**

C.4.1 The contractor must have a detailed working knowledge of duties
and responsibilities relative to federal human resource, OPM guidelines,
specifically: "The Guide to Personnel Record Keeping and The Guide to
Personnel Processing."

C.4.2 Contractor experience shall include management and oversight of
records management, assessments, analysis and inventory; concepts and
theories of quality control administration; data entry and database
management/IT; personnel auditing principles; and customer support
services.

C.4.3 Contractor administration must be performed in a manner that
allows the contractor to carryout the contract requirements, paralleled
with managing the daily use of required personnel files
(OPF/IPF/EPF/MPF) by operational units within the human resource
organization while performing their duties and responsibilities.

C.4.4 The contractor must adhere to the strict confidentiality standards
as set forth in the

Privacy Act and policies established by the USPTO.

### C.5 SUPPORTING REQUIREMENTS

C.5.1 The contractor shall establish performance standards and measures
for each requirement, developed in accordance with performance criteria
set by the COTR and/or OHR operational management in maintaining a
performance-based contract.

C.5.2 The COTR and/or OHR operational management will perform periodic
spot-check reviews for quality purposes.

##### C.5.3 The following performance elements will be monitored routinely by the COTR for performance standards in meeting the requirements set forth in the contract throughout the performance period:

##### Accuracy of filed OPF/IPF/EPF/MPF

##### Quality Review, SF-52/50 -- 5% quarterly review of files

-   Weekly/biweekly/Monthly reported data entered (i.e., key stroke
    errors)

-   Time and Attendance leave audit activities (i.e., findings and
    reported corrective actions)

-   The contractor will develop and maintain a qualified database
    management system for tracking and monitoring the accuracy of data
    input and output for quality control/quality assurance purposes for
    each requirement that involves the processing of and distribution of
    personnel/payroll application data.

**C.6 CONTRACTOR DELIVERABLES**

C.6.1 Ensure the presence of an OPF/IPF/EPF (MPF, if applicable) for
each employee identified on the current Employee Alpha Roster including
separated employees.

C.6.1 Ensure management information reporting requirements address, at
minimum, each of the performance elements noted in Sec. C.5.3.

**C.7 GOVERNMENT FURNISHED EQUIPMENT/INFORMATION**

The USPTO will provide the necessary workspace to perform the required
task. In addition, the government will provide the supplies and
equipment necessary to complete the tasks in meeting OPM and USPTO
required standards (i.e., lektrievers, OPF, EPF, IPF and MPF retention
folders; burn bags, inter-office mailing envelopes, personnel documents
(forms) photocopier, photocopy paper and toner, archive boxes. The
Government will provide the resources necessary to accommodate contract
personnel occupancy and seating (i.e. standard desk and chair; the
contractor will be required to provide any needs for ergonomic
furnishings or personal accommodations). The Government will provide the
contractor with computers and Internet access as needed for performance
of the contract. The Government will provide a telephone desk set as
needed for contract performance and for key personnel only. All Internet
and telephone use must be conducted in accordance with USPTO's "Rules of
the Road", "Media Contact Policy", and policies, rules and guidelines
available on the USPTO intranet. The contractor must provide office
supplies and equipment essential to performing requirements specified
herein (pens/pencils, pads, staplers/staples, tape/tape dispensers,
binders/clips, etc.)

**SECTION D - PACKAGING AND MARKING**

### 

Any deliverable/report required under this contract shall be delivered
in accordance with standard commercial practices and shall be marked
with the Contract Number. Deliverables, reports and manuals may also be
requested to be submitted electronically.

**SECTION E - INSPECTION AND ACCEPTANCE**

**E.1 52.252-01 CLAUSES INCORPORATED BY REFERENCE**

This contract incorporates one or more clauses by reference, with the
same force and effect as if they were given in full text. Upon request,
the Contracting Officer will make their full text available. Also, the
full text of a clause may be accessed electronically at this/these
address(es):

\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\--

http://www.arnet.gov/far/

\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\--

  --------------------------- -------------------------------- ----------
  52.246-04                   Inspection of Services -- Fixed  AUG 1996
                              Price                            

  --------------------------- -------------------------------- ----------

**E.2 QUALITY ASSURANCE SURVEILLANCE PLAN**

The Government Quality Assurance Surveillance Plan (QASP) will be
negotiated with the contractor at the time of contract award and will
incorporate the contractor's proposed quality assurance plan. See
Section L.3 for proposal requirement. An information copy of the
Government QASP is provided in Attachment G.

### SECTION F -- DELIVERIES OR PERFORMANCE

## **F.1 52.252-01 CLAUSES INCORPORATED BY REFERENCE** 

This contract incorporates one or more clauses by reference, with the
same force and effect as if they were given in full text. Upon request,
the Contracting Officer will make their full text available. Also, the
full text of a clause may be accessed electronically at this/these
address(es):

\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\--

http://www.arnet.gov/far/

\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\--

  ----------------------- ----------------------- -----------------------
  52.242-15               Stop Work Order         AUG 1989

  52.242-17               Government Delay of     APR 1984
                          Work                    

  52.247-34               F.o.b. Destination      NOV 1991
  ----------------------- ----------------------- -----------------------

## **F.2 EFFECTIVE PERIOD OF THE CONTRACT**

The effective period of this contract is as follows:

Base Period Date of Award through 1 year thereafter

Option Period I (if exercised) Date of Option Exercise through 1 year
thereafter

Option Period II (if exercised) Date of Option Exercise through 1 year
thereafter

Option Period III (if exercised) Date of Option Exercise through 1 year
thereafter

Option Period IV (if exercised) Date of Option Exercise through 1 year
thereafter

Any order issued during the effective period of this contract and not
completed within that period, shall be completed by the Contractor
within the time specified in the order. The contract shall govern the
Contractor's and the Government's rights and obligations with respect to
the order to the same extent as if the order were completed during the
contract's effective period. The base period is subject to four one-year
extensions respectively. Delivery orders or task orders will not be
issued prior to the availability of appropriated funds from which
expenditures there under may be made.

## **F.3 ORDERING PROCEDURES** 

> A. As required, the Contracting Officer will issue a modification to
> the contract providing funding for the task or delivery order.
>
> B. Services to be furnished under this contract shall be ordered by
> the issuance of a task or delivery order (Sent to the Contractor via
> electronic mail/fax from the Contracting Officer (CO)).
>
> C. All orders issued hereunder are subject to the terms and conditions
> of this contract. The Contract shall govern in the event of conflict
> with any task or delivery order.
>
> D. An order shall be \"issued\" for purposes of the contract, when it
> is either deposited in the U.S. Postal Service mail or otherwise
> furnished to the contractor in conformance with the schedule.

E.  Orders issued will be at the fixed unit prices awarded for CLIN 0001
    through CLIN 0031b and within the delivery times specified.

F.  The Contracting Officer may issue oral modifications to the
    task/delivery orders within the general scope of the contract for
    modifications to time of performance, place of performance, and
    quantities. The USPTO will not pay for services ordered but not
    performed. Any oral modifications under this contract will be
    followed as soon as practicable with a written modification to the
    task/delivery order.

### SECTION G ‑ CONTRACT ADMINISTRATION DATA

**G.1** **CONTRACT ADMINISTRATION**

Notwithstanding the Contractor\'s responsibility for total management
during the performance of the contract, the administration of the
contract will require maximum coordination between the USPTO and the
Contractor. The following individuals will be the USPTO points of
contact during the performance of the contract.

\(a\) Contracting Officer\'s Technical Representative

A Contracting Officer\'s Technical Representative (COTR) will be
designated on authority of the Contracting Officer to monitor all
technical aspects and assist in administering the contract. The types of
actions within the purview of the COTR\'s authority are to assure that
the Contractor performs the technical requirements of the contract; to
perform or cause to be performed inspections necessary in connection
with performance of the contract; to maintain both written and oral
communications with the Contractor concerning the aspects of the
contract within his/her purview; to issue written interpretations of
technical requirements of Government specifications; to monitor the
Contractor\'s performance under the contract and notify the Contractor
and Contracting Officer of any deficiencies observed; and to coordinate
Government-Furnished Property or Data availability and provide for site
entry of Contractor personnel if required. A letter of designation will
be issued to the COTR with a copy supplied to the Contractor, stating
the responsibilities and limitations of the COTR. This letter will
clarify to all parties to the contract the responsibilities of the COTR.
At no time may the scope of work, price, delivery dates, or other
mutually agreed upon terms or provisions of the contract be changed
without being executed in writing by the Contracting Officer authorizing
such changes.

\(b\) Contracting Officer

All contract administration will be effected by the Contracting Officer,
address as shown on the face page of the contract. Communications
pertaining to contract administration matters will be addressed to the
Contracting Officer. No changes in or deviation from the scope of work
shall be effected without a Supplemental Agreement executed by the
Contracting Officer authorizing such changes.

**G.2 CONTRACTING OFFICER\'S AUTHORITY**

[]{.mark}

The Contracting Officer is the only person authorized to make or approve
any changes in any of the requirements of the contract and
notwithstanding any provisions contained elsewhere in the contract, the
said authority remains solely in the Contracting Officer. In the event
the Contractor makes any changes at the direction of any person other
than the Contracting Officer, the change will be considered to have been
made without authority and no adjustment will be made in the contract
price to cover any increase in costs incurred as a result thereof.

**G.3 CONTRACTING OFFICER\'S TECHNICAL REPRESENTATIVE (COTR) \--
TECHNICAL DIRECTION**

\(a\) The Contracting Officer hereby designates the individual named
below as the Contracting Officer\'s Technical Representative.

NAME: (to be designated at contract award)

ADDRESS: U.S. Patent and Trademark Office

(to be designated at contract award)

PHONE NO: (to be designated at contract award)

The COTR may be changed at any time by the Government without prior
notice to the Contractor but notification of the change, including the
name and address of the successor COTR, will be promptly provided to the
Contractor by the Contracting Officer in writing.

\(b\) The responsibilities and limitations of the COTR are as follows:

> \(1\) The COTR is responsible for the technical aspects of the project
> and technical liaison with the Contractor. The COTR is also
> responsible for the final inspection and acceptance of all reports,
> and such other responsibilities as may be specified in the contract.
>
> \(2\) The COTR is not authorized to make any commitments or otherwise
> obligate the Government or authorize any changes, which affect the
> contract price, terms or conditions. Any Contractor request for
> changes shall be referred to the Contracting Officer directly or
> through the COTR. No such changes shall be made without the expressed
> prior authorization of the Contracting Officer. The COTR may designate
> assistant COTR(s) to act for him by naming such assistant in writing
> and transmitting a copy of such designation through the Contracting
> Officer to the Contractor.

## **G.4 POINT OF CONTACT FOR CONTRACT ADMINISTRATION**

The prospective Contractor shall designate the person whom the
Government may contact during the period of performance of the contract
for prompt attention on matters pertaining to the administration of the
contract.

NAME:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_TITLE:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
ADDRESS:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_CITY:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_STATE:\_\_\_\_\_\_\_\_ZIP
CODE: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_TELEPHONE
NUMBER:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_FAX
NUMBER:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_INTERNET
ADDRESS:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

## 

## **G.5 GOVERNMENT-FURNISHED PROPERTY**

The Government will provide the Government Property specified in C.7
entitled "Government Furnished Equipment/Information" to the Contractor
for use in the performance of this contract. This property shall be used
and maintained by the Contractor in accordance with the provisions of
the "Government Furnished Property Clause" of the contract, FAR
52.245-04.

**G.6 INVOICING AND PAYMENT INSTRUCTIONS**

\(a\) The Contractor shall only invoice for services rendered, tasks
completed, and deliverables furnished for a given task/delivery order.
For services performed for the USPTO, invoices shall be submitted in an
original and two (2) copies to the following address:

> **U.S. Patent and Trademark Office**
>
> **Office of Finance, Mail Stop 17**

**P.O. Box 1450**

**Alexandria, VA 22313-1450**

\(b\) A separate invoice shall be provided for each executed
task/delivery order. To constitute a proper invoice, the invoice must
include the following information or attached documentation:

\(1\) Name of Contractor, invoice number and invoice date;

\(2\) Contract number and delivery order number (one per invoice);

\(3\) Description, price, and quantity of each CLIN ordered under that
specific delivery order;

\(4\) A copy of the Configuration Sheet provided with the original or
modified delivery order;

\(5\) Payment terms;

\(6\) Name, title, phone number, and complete mailing address of
responsible official to whom payment is to be sent.

\(c\) If items are rejected for failure to conform to the contract
requirements, the provisions in the Prompt Payment clause (FAR
52.232‑25\--see Section I) will apply to the new acceptance of
replacement items.

**G.7 INVOICING/PAYMENT FREQUENCY**

The Contractor shall submit invoices on a monthly basis for delivery
orders completed during the previous month.

**G.8 ELECTRONIC PAYMENT INFORMATION**

\(a\) The information required by the clause 52.232-38, Submission of
Electronic Funds Transfer Information with Offer, shall be forwarded by
the Contractor to the below designated office no later than seven (7)
days after contract award:

> **U.S. Patent and Trademark Office**
>
> **Office of Finance, Mail Stop 17**

**P.O. Box 1450**

**Alexandria, VA 22313-1450**

\(b\) If requested, a form will be provided to the successful contractor
for this purpose. In the event payment is assigned to a bank, thrift, or
other financing institution pursuant to the clause FAR 52.232-23,
Assignment of Claims, the Contractor should forward the form to the
assignee for completion.

### SECTION H ‑ SPECIAL CONTRACT REQUIREMENTS

**H.1 TYPE OF CONTRACT**

This is an Indefinite Delivery Indefinite Quantity (IDIQ),
Performance-Based contract, for one (1) base year and four (4) option
years.

**H.2 ADVERTISING OF AWARD**

The Contractor agrees not to refer to awards in commercial advertising
in such a manner as to state or imply that the product or service
provided is endorsed or preferred by the Federal Government, or is
considered by the Government to be superior to other products or
services. Advertisements, press releases and publicity of a contract by
a supplier shall not be made without the prior express written
permission of the Contracting Officer.

**H.3 OPTION TO EXTEND THE TERM OF THE CONTRACT -- FIXED PRICE
CONTRACT**

## 

## A. The Government has the option to extend the term of this contract for four (4) additional period(s). If more than 30 days remain in the contract period of performance, the Government, without prior written notification, may exercise an option by issuing a contract modification. To exercise an option within the last 30 days of the period of performance, the Government must provide to the Contractor written notification prior to the last 30-day period. This preliminary notification does not commit the Government to exercising the option.

B. If the Government exercises the option, the extended contract shall
be considered to include this option provision.

C. The total duration of this contract, including the exercise of any
options under this clause, shall not exceed five years.

**H.4 FEDERAL HOLIDAYS**

For information purposes, the following days are observed as Federal
holidays (also available http://www.opm.gov/FEDHOL/index.asp):

New Year\'s Day

Martin Luther King, Jr. Birthday

President\'s Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran\'s Day

Thanksgiving Day

Christmas Day

Inauguration Day (when applicable)

The Contractor shall comply with the aforementioned Government holidays
and any other day designated by Federal Statute, Executive Order, or
Presidential proclamation, therefore, the Government offices are closed
to the Contractor's staff on the day(s) these holidays are observed. In
addition, work shall not be required of the Contractor when Federal
employees are released from work early due to inclement weather
conditions or emergencies or when Federal offices are closed due to
inclement weather conditions or emergencies (status available at
<http://www.opm.gov/status/>). The COTR will notify the Contractor when
early release of Federal employees has been authorized.

**H.5 NO WAIVER OF DELIVERY SCHEDULE**

\(a\) None of the following shall be regarded as an extension, waiver,
or abandonment of the delivery schedule or a waiver of the USPTO\'s
right to terminate for default: (i) Delay by the USPTO in terminating
for default; (ii) Acceptance of delinquent deliveries; and (iii)
Acceptance or approval of OCD submissions either after default in
delivery or in sufficient time for the contractor to meet the delivery
schedule.

\(b\) Any assistance rendered to the Contractor on the contract or
acceptance by the USPTO of delinquent goods or services hereunder will
be solely for the purpose of mitigating damages and is not to be
construed as an intention on the part of the USPTO to condone any
delinquency, or as a waiver of any rights the USPTO may have under
subject contract.

**H.6 ORGANIZATIONAL CONFLICT OF INTEREST**

\(a\) The Contractor warrants that, to the best of the Contractor\'s
knowledge and belief, there are no relevant facts or circumstances which
could give rise to an organizational conflict of interest, as defined in
FAR Subpart 9.5, or that the Contractor has disclosed all such relevant
information.

\(b\) The Contractor agrees that if an actual or potential
organizational conflict of interest is discovered after award, the
Contractor will make a full disclosure in writing to the Contracting
Officer. This disclosure shall include a description of actions, which
the Contractor has taken or proposes to take, after consultation with
the Contracting Officer, to avoid, mitigate, or neutralize the actual or
potential conflict.

\(c\) Remedies ‑ The Contracting Officer may terminate the contract for
convenience, in whole or in part, if it deems such termination necessary
to avoid an organizational conflict of interest. If the Contractor was
aware of a potential organizational conflict of interest prior to award
or discovered an actual or potential conflict after award and did not
disclose or misrepresented relevant information to the Contracting
Officer, the USPTO may terminate the contract for default, debar the
Contractor from USPTO contracting, or pursue such other remedies as may
be permitted by law or the contract.

\(d\) The Contractor further agrees to insert provisions, which shall
conform substantially to the language of this clause, including this
paragraph (d), in any subcontract or consultant agreement hereunder.

####### **H.7 KEY PERSONNEL**

a\. The Contractor shall assign to this contract the following key
personnel:

[Labor Category]{.underline} [Name]{.underline}

Project Manager
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

b\. During the first ninety (90) days of performance, the Contractor
shall make no substitutions of key personnel unless the substitution is
necessitated by illness, death, or termination of employment. The
Contractor shall notify the Contracting Officer within fifteen (15)
calendar days after the occurrence of any of these events and provide
the information required by paragraph (c) below. After the initial
90‑day period, the Contractor shall submit the information required by
paragraph (c) to the Contracting Officer at least fifteen (15) days
prior to making any permanent substitutions.

c.  The Contractor shall provide a detailed explanation of the
    circumstances necessitating the proposed substitutions, complete
    resumes for the proposed substitutes, and any additional information
    requested by the Contracting Officer. Proposed substitutes should
    have comparable qualifications to those of the persons being
    replaced. The Contracting Officer will notify the Contractor within
    fifteen (15) calendar days after receipt of all required information
    of the decision on substitutions. The contract will be modified to
    reflect any approved changes of key personnel.

####### **H.8 INSURANCE COVERAGE**

Pursuant to the clause \"Insurance ‑ Work on a Government Installation
(FAR 52.228‑5),\" the Contractor will be required to present evidence to
show, at a minimum, the amounts of insurance coverage indicated below:

a\. Workers Compensation and Employer\'s Liability. The Contractor is
required to comply with applicable Federal and State workers\'
compensation and occupational disease statutes. If occupational diseases
are not compensable under those statutes, they shall be covered under
the employer\'s liability section of the insurance policy, except when
contract operations are so commingled with a Contractor\'s commercial
operations that it would not be practical to require this coverage.
Employer\'s liability coverage of at least \$100,000 shall be required,
except in states with exclusive or monopolistic funds that do not permit
workers\' compensation to be written by private carriers.

b\. General Liability. The Contractor shall have bodily injury liability
insurance coverage written on the comprehensive form of policy of at
least \$500,000 per occurrence.

c\. Automobile Liability. The Contractor shall have automobile liability
insurance written on the comprehensive form of policy. The policy shall
provide for bodily injury and property damage liability covering the
operation of all automobiles used in connection with performing the
contract. Policies covering automobiles operated in the United States
shall provide coverage of at least \$200,000 per person and \$500,000
per occurrence for bodily injury and \$20,000 per occurrence for
property damage.

d\. Aircraft Public and Passenger Liability. When aircraft are used in
connection with performing the contract, the Contractor shall have
aircraft public and passenger liability insurance. Coverage shall be at
least \$200,000 per person and \$500,000 per occurrence for bodily
injury, other than passenger liability, and \$200,000 per occurrence for
property damage. Coverage for passenger liability bodily injury shall be
at least \$200,000 multiplied by the number of seats or passengers,
whichever is greater.

## **H.9 COMPLIANCE WITH LAWS**

The Contractor shall comply with all applicable laws, rules and
regulations having the force of law which deal with or relate to
performance hereunder or the employment by the Contractor of the
employees necessary for such performance. The Contractor shall procure
such permits, licenses, and other required authorizations from the
United States and from state and local authorities, as may be necessary
in connection with beginning or carrying on to completion of the
contract work, and shall at all times comply with all United States,
State and Local Laws in any way affecting the contract work.

**H.10 SUPERVISION OF CONTRACTOR\'S EMPLOYEES\
**

\(a\) Personnel assigned to render services under this contract shall at
all times be employees of the Contractor or its subcontractor(s) and
under the direction and control of the Contractor. Notwithstanding any
other provisions of this contract, the Contractor shall at all times be
responsible for the supervision of its employees in the performance of
the services required hereunder.

\(b\) Contractor personnel shall not at any time during the contract
period be employees of the U.S. Government.

**H.11 ACCESS TO GOVERNMENT FACILITIES**

During the life of the contract, the rights of ingress and egress to and
from the Government facility for Contractor personnel shall be made
available as required. During all operations on Government premises,
Contractor personnel shall comply with the rules and regulations
governing the conduct of personnel and the operation of the facility.
The Government reserves the right to require Contractor personnel to
sign in upon ingress and sign out upon egress to and from the Government
facility.

**H.12 GOVERNMENT IDENTIFICATION/SUITABILITY INVESTIGATION REQUIREMENTS
FOR CONTRACTOR EMPLOYEES**

\(a\) The Contractor shall obtain and wear Contractor identification
passes. USPTO security procedures require than an investigation be
conducted on each Contractor employee before providing the passes.

> \(1\) Contract Language for use by Contracting Officers for Low Risk
> and Moderate Risk Contracts
>
> Contractors -
>
> Each contract employee working for over 180 days under this contract
> must undergo investigative processing. The investigation that will be
> conducted by the Office of Personnel Management (OPM) is a National
> Agency Check with Inquires (NACI). (NOTE: Low Risk contracts whose
> duration is less than 180 days do not ordinarily require processing.
> However, even though the contract is short in duration, based on any
> unusual circumstances that may exist, Special Agreement Checks (SACs)
> may be requested,at the discretion of the Contracting Officer\'s
> Technical Representative (COTR) and/or the USPTO Security Office.)
>
> \(2\) Investigative Processing -
>
> The COTR, in conjunction with the contractor\'s Project Manager, is
> responsible for Initiating and ensuring the accuracy and completeness
> of the investigative package for each contract employee. Once the
> packages have been reviewed, packages will then be forwarded to the
> USPTO Security Office for further processing, e.g., fingerprinting,
> etc. Investigative paperwork must be submitted to the USPTO Security
> Office and forwarded to the OPM within 14 days after the Subject\'s
> performance on the contract.
>
> Processing Requirements -
>
> The investigative package must contain the following investigative
> forms: SF-85, Questionnaire for Non Sensitive Positions; FD 258,
> Fingerprint Chart; and the OF 306, Declaration for Federal Employment.
>
> Non U.S. citizens to be employed under this contract must:
>
> i\. Have official legal status in the United States; and
>
> ii\. Have continuously resided in the United States for the last 2
> years
>
> If the USPTO Security Office receives disqualifying information on a
> contract employee, the Contractor, upon notice, will immediately
> remove the employee from their duties under this contract. Contract
> employees may be barred from working on the premises of a facility for
> any of the following:

a\. Falsification of information entered on the investigative forms.

> b\. Conviction of a felony of a crime of violence or of a misdemeanor
> involving moral turpitude.
>
> c\. Improper conduct once performing on the contract, including
> criminal, infamous, immoral, or notoriously disgraceful conduct or
> other conduct prejudicial to the
>
> Government regardless of whether the conduct directly relates to the
> contract.

d\. Any behavior judged to pose a potential threat to USPTO personnel or
property.

> Failure to comply with these requirements may result in the
> cancellation of this contract.

\(b\) All investigative processing request information and requests for
employee passes shall be forwarded to the COTR. The COTR will make
recommendations and forward the pass requests to USPTO\'s Security
Office.

\(c\) All background investigation reports will be processed by the
USPTO Security Office upon receipt. Those employees whose backgrounds do
not meet DOC and USPTO suitability requirements will not be allowed to
work in USPTO facilities. The Contractor will be notified of the results
of any additional security investigations. USPTO reserves the right to
deny facility access to those personnel who receive unfavorable security
reports. All personnel employed by the Contractor in the performance of
this contract, or any representative of the Contractor entering
USPTO/DOC facilities, shall abide by all security regulations of
USPTO/DOC and shall be subject to security checks as may be deemed
necessary. The Government reserves the right to direct the Contractor to
remove from performance under this contract, any employee for misconduct
or security reasons. Such action shall not excuse the Contractor from
the responsible performance of all tasks under the contract.

\(d\) The Security Manual and additional memos from the USPTO Director
of Security, as well as USPTO security procedures shall apply to this
contract and the Contractor\'s employees assigned under this contract.
Copies of these documents may be obtained from the COTR.

\(e\) This clause also applies to any subcontractors or consultants used
by the Contractor.

**H.13 CONFIDENTIAL DISCLOSURE**

The Contractor will be required to have each personnel member complete a
confidential disclosure statement to protect the personal privacy of
individuals from unreasonable violation and information disclosure. The
contractual disclosure statement will permit contract personnel access
to personal data; thus, contract employees are required to maintain the
confidentiality of USPTO/OHR documents.

**H.14 IT SECURITY REQUIREMENTS FOR UNCLASSIFIED INFORMATION TECHNOLOGY
RESOURCES**

\(a\) This clause is applicable to all or any part of the contract that
includes information technology resources or services in which the
Contractor must have physical or electronic access to USPTO's sensitive
information contained in unclassified systems that directly support the
mission of the Agency. This includes information technology, hardware,
software, and the management, operation, maintenance, programming, and
system administration of computer systems, networks, and
telecommunications systems.

\(b\) Within 30 days of contract award, the Contractor shall certify in
writing to the COTR that its employees, in performance of the contract,
have completed:

1)  USPTO IT Security User Awareness Training

    2\) Annual IT Security training in USPTO IT Security policies,
    procedures, computer ethics, and best practices (when available).

    The contractor may use web-based training as available from USPTO to
    meet these requirements. For contracts extending beyond one year,
    the Contractor shall certify in writing to the COTR within the first
    30 days of each contract or option year subsequent to the award year
    that its employees, in performance of the contract, have completed
    annual IT Security User Awareness training in accordance with USPTO
    requirements.

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(c) All Contractor employees are expected to comply with USPTO's IT
    Security policies.

(d) The Contractor shall incorporate the substance of this clause in all
    subcontracts that meet the conditions in paragraph (a) of this
    clause.

**H.15 NOTICE TO THE GOVERNMENT OF DELAYS**

In the event the Contractor encounters difficulty in meeting performance
requirements, or when it anticipates difficulty in complying with the
contract delivery schedule or date, or whenever the Contractor has
knowledge that any actual or potential situation is delaying or
threatens to delay the timely performance of this contract, the
Contractor shall immediately notify the Contracting Officer and the
COTR, in writing, giving pertinent details, provided, however, that this
data shall be informational only in character and that this provision
shall not be construed as a waiver by the Government of any delivery
schedule or date or of any rights or remedies provided by law or under
this contract.

**SECTION I -- CONTRACT CLAUSES**

**I.1 52.252-01 CLAUSES INCORPORATED BY REFERENCE (JUN 1998)**

This contract incorporates one or more clauses by reference, with the
same force and effect as if they were given in full text. Upon request,
the Contracting Officer will make their full text available. Also, the
full text of a solicitation provision may be accessed electronically at
this address: http://www.arnet.gov/far/.

  ------------ -------------------------------------------------- ------------
  **Clause**   **Title**                                          **Date**

  52.202-01    Definitions                                        December
                                                                  2001

  52.203-03    Gratuities                                         April 1984

  52.203-05    Covenant Against Contingent Fees                   April 1984

  52.203-07    Anti-Kickback Procedures                           July 1995

  52.203-08    Cancellation, Rescission, and Recovery of Funds    January 1997
               for Illegal or Improper Activity                   

  52.203-10    Price Or Fee Adjustment For Illegal Or Improper    January 1997
               Activity                                           

  52.203-12    Limitation On Payments To Influence Certain        June 1997
               Federal Transactions                               

  52.204-04    Printed or Copied Double-Sided on Recycled Paper.  August 2000

  52.209-06    Protecting the Government\'s Interest When         July 1995
               Subcontracting With Contractors Debarred,          
               Suspended, or Proposed for Debarment               

  52.215-02    Audit and Records\--Negotiation                    June 1999

  52.215-08    Order of Precedence\--Uniform Contract Format      October 1997

  52.215-14    Integrity of Unit Prices.                          October 1997

  52.216-22    Indefinite Quantity                                October 1995

  52.217-08    Option to Extend Services                          November
                                                                  1999

  52.217-09    Option To Extend The Term Of The Contract          March 2000

  52.219-08    Utilization of Small Business Concerns             October 2000

  52.219-14    Limitations on Subcontracting                      December
                                                                  1996

  52.222-21    Prohibition of Segregated Facilities               February
                                                                  1999

  52.222-26    Equal Opportunity                                  April 2002

  52.222-35    Equal Opportunity for Special Disabled Veterans,   December
               Veterans of the Vietnam Era, and Other Eligible    2001
               Veterans                                           

  52.222-36    Affirmative Action For Workers with Disabilities   June 1998

  52.222-37    Employment Reports on Special Disabled Veterans,   December
               Veterans of the Vietnam Era, and Other Eligible    2001
               Veterans                                           

  52.223-06    Drug Free Workplace                                May 2001

  52.223-14    Toxic Chemical Release Reporting                   October 2000

  52.224-1     Privacy Act Notification                           April 1984

  52.224-2     Privacy Act                                        April 1984

  52.225-13    Restrictions on Certain Foreign Purchases          July 2000

  52.227-02    Notice and Assistance Regarding Patent and         August 1996
               Copyright Infringement.                            

  52.232-1     Payments                                           April 1984

  52.232-17    Interest                                           June 1996

  52.232-18    Availability of Funds                              April 1984

  52.232-23    Assignment Of Claims                               January 1986

  52.232-25    Prompt Payment                                     February
                                                                  2002

  52.232-33    Payment by Electronic Funds Transfer\--Central     May 1999
               Contractor Registration                            

  52.233-01    Disputes                                           December
                                                                  1998

  52.237-03    Continuity of Services                             January 1991

  52.242-13    Bankruptcy                                         July 1995

  52.243-01    Changes---Fixed price                              August 1987

  52.245-04    Government Furnished Property                      April 1984

  52.249-02    Termination For Convenience Of The Government      September
               (Fixed-Price)                                      1996

  52.249-08    Termination For Default (Fixed Price Supply or     April 1984
               Service)                                           

  52.249-14    Excusable Delays                                   April 1984

  52.253-01    Computer Generated Forms                           January 1991
  ------------ -------------------------------------------------- ------------

**I.2 52.219-18 NOTIFICATION OF COMPETITION LIMITED TO ELIGIBLE 8(A)
CONCERNS JUNE 2003**

\(a\) Offers are solicited only from small business concerns expressly
certified by the Small Business Administration (SBA) for participation
in the SBA\'s 8(a) Program and which meet the following criteria at the
time of submission of offer-

\(1\) The Offeror is in conformance with the 8(a) support limitation set
forth in its approved business plan; and

\(2\) The Offeror is in conformance with the Business Activity Targets
set forth in its approved business plan or any remedial action directed
by the SBA.

\(b\) By submission of its offer, the Offeror represents that it meets
all of the criteria set forth in paragraph (a) of this clause.

\(c\) Any award resulting from this solicitation will be made directly
by the Contracting Officer to the successful 8(a) offeror selected
through the evaluation criteria set forth in this solicitation.

(d)(1) Agreement. A small business concern submitting an offer in its
own name shall furnish, in performing the contract, only end items
manufactured or produced by small business concerns in the United States
or its outlying areas. If this procurement is processed under simplified
acquisition procedures and the total amount of this contract does not
exceed \$25,000, a small business concern may furnish the product of any
domestic firm. This paragraph does not apply to construction or service
contracts.

**(2) The contractor will notify the USPTO Contracting Officer in
writing immediately upon entering an agreement (either oral or written)
to transfer all or part of its stock or other ownership interest to any
other party.\
**

  --------- ------------------------------------------------------------------
  **I.3**   **52.219-70XX Section 8(A) COMPETITIVE Awards**

  --------- ------------------------------------------------------------------

\(a\) This contract is issued as a competitive award between the
contracting activity and the 8(a) contractor pursuant to the Memorandum
of Understanding between the Small Business Administration (SBA) and the
U.S. Patent and Trademark Office. SBA does retain responsibility for
8(a) certification, 8(a) eligibility determinations and related issues,
and providing counseling and assistance to the 8(a) contractor under the
8(a) program. The cognizant SBA district office is:

U.S. Small Business Administration

Washington District Office

1100 Vermont Avenue NW, 9th Floor

Washington, D.C. 20043-4500

\(202\) 606-4000

\(b\) The contracting activity is responsible for administering the
contract and taking any action on behalf of the Government under the
terms and conditions of the contract. However, the contracting activity
shall give advance notice to the SBA before it issues a final notice
terminating performance, either in whole or in part under the contract.
The contracting activity shall also coordinate with SBA prior to
processing any novation agreement. The contracting activity may assign
contract administration function to a contract administration office.

\(c\) The contractor agrees:

\(1\) to notify the Contracting Officer, simultaneous with its
notification to SBA (as required by SBA's 8(a) regulations), when the
owner or owners upon whom 8(a) eligibility is based plan to relinquish
ownership or control of the concern. Consistent with 15 U.S.C.
637(a)(21), transfer or ownership or control shall result in termination
of the contract for convenience, unless SBA waives the requirement for
termination prior to the actual relinquishing of ownership and control.

\(2\) it will adhere to the requirements of 52.219-14, Limitation on
Subcontracting

**I.4 52.216-18 Ordering October 1995**

\(a\) Any supplies and services to be furnished under this contract
shall be ordered by issuance of delivery orders or task orders by the
individuals or activities designated in the Schedule. Such orders may be
issued during the performance period of the contract.

\(b\) All delivery orders or task orders are subject to the terms and
conditions of this contract. In the event of conflict between a delivery
order or task order and this contract, the contract shall control.

\(c\) If mailed, a delivery order or task order is considered \"issued\"
when the Government deposits the order in the mail. Orders may be issued
orally, by facsimile, or by electronic commerce methods only if
authorized in the Schedule.

**I.5 52.216-19 Order Limitations October 1995**

\(a\) Minimum order. When the Government requires supplies or services
covered by this contract in an amount less than the minimum stated per
CLIN (See Section B) then the Government is not obligated to purchase,
nor is the Contractor obligated to furnish, those supplies or services
under the contract.

\(b\) Maximum order. The Contractor is not obligated to honor:

\(1\) Any order for a single item in excess of the maximum stated per
CLIN (See Section B);

\(2\) Any order for a combination of items in excess of total award
value; or

\(3\) A series of orders from the same ordering office within 1 day that
together call for quantities exceeding the limitation in subparagraph
(1) or (2) above.

  --------- --------------- ------------------------------------------ --------------
  **I.6**   **52.244-06**   **Subcontracts for Commercial Items**      **May 2002**

  --------- --------------- ------------------------------------------ --------------

\(a\) Definitions. As used in this clause-

\"Commercial item\" has the meaning contained in the clause at 52.202-1,
Definitions.

\"Subcontract\" includes a transfer of commercial items between
divisions, subsidiaries, or affiliates of the Contractor or
subcontractor at any tier.

\(b\) To the maximum extent practicable, the Contractor shall
incorporate, and require its subcontractors at all tiers to incorporate,
commercial items or nondevelopmental items as components of items to be
supplied under this contract.

(c)(1) The Contractor shall insert the following clauses in subcontracts
for commercial items:

\(i\) 52.219-8, Utilization of Small Business Concerns (OCT 2000) (15
U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further
subcontracting opportunities. If the subcontract (except subcontracts to
small business concerns) exceeds \$500,000 (\$1,000,000 for construction
of any public facility), the subcontractor must include 52.219-8 in
lower tier subcontracts that offer subcontracting opportunities.

\(ii\) 52.222-26, Equal Opportunity (APR 2002) (E.O. 11246).

\(iii\) 52.222-35, Equal Opportunity for Special Disabled Veterans,
Veterans of the Vietnam Era, and Other Eligible Veterans (DEC 2001) (38
U.S.C. 4212(a)).

\(iv\) 52.222-36, Affirmative Action for Workers with Disabilities (JUN
1998) (29 U.S.C. 793).

\(v\) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial
Vessels (JUN 2000) (46 U.S.C. Appx 1241) (flowdown not required for
subcontracts awarded beginning May 1, 1996).

\(2\) While not required, the Contractor may flow down to subcontracts
for commercial items a minimal number of additional clauses necessary to
satisfy its contractual obligations.

\(d\) The Contractor shall include the terms of this clause, including
this paragraph (d), in subcontracts awarded under this contract.

(End of clause)

### SECTION J ‑ LIST OF ATTACHMENTS

## **J.1 LIST OF ATTACHMENTS**

Attachment A -- Glossary of Terms

Attachment B -- Current Workflow Process

Attachment C -- Personnel and Payroll Application Types

Attachment D -- Payroll Cycle Process

Attachment E -- Customer Service Process

Attachment F -- Performance Requirements Summary

Attachment G -- Government Quality Assurance Surveillance Plan (QASP)

Attachment H -- Past Performance Questionnaire

### SECTION K ‑ REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF OFFERORS

**K.1 52.203-2 CERTIFICATE OF INDEPENDENT PRICE DETERMINATION (APR
1985)**

\(a\) The offeror certifies that\--

\(1\) The prices in this offer have been arrived at independently,
without, for the purpose of restricting competition, any consultation,
communication, or agreement with any other offeror or competitor
relating to (i) those prices, (ii) the intention to submit an offer, or
(iii) the methods or factors used to calculate the prices offered;

\(2\) The prices in this offer have not been and will not be knowingly
disclosed by the offeror, directly or indirectly, to any other offeror
or competitor before bid opening (in the case of a sealed bid
solicitation) or contract award (in the case of a negotiated
solicitation) unless otherwise required by law; and

\(3\) No attempt has been made or will be made by the offeror to induce
any other concern to submit or not to submit an offer for the purpose of
restricting competition.

\(b\) Each signature on the offer is considered to be a certification by
the signatory that the signatory\--

\(1\) Is the person in the offeror\'s organization responsible for
determining the prices being offered in this bid or proposal, and that
the signatory has not participated and will not participate in any
action contrary to subparagraphs (a)(1) through (a)(3) of this
provision; or

\(2\) (i) Has been authorized, in writing, to act as agent for the
following principals in certifying that those principals have not
participated, and will not participate in any action contrary to
subparagraphs (a)(1) through (a)(3) of this provision

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\[Insert full name of person(s) in the offeror\'s organization
responsible for determining the prices offered in this bid or proposal,
and the title of his or her position in the offeror\'s organization\];

\(ii\) As an authorized agent, does certify that the principals named in
subdivision (b)(2)(i) of this provision have not participated, and will
not participate, in any action contrary to subparagraphs (a)(1) through
(a)(3) of this provision; and

\(iii\) As an agent, has not personally participated, and will not
participate, in any action contrary to subparagraphs (a)(1) through
(a)(3) of this provision.

\(c\) If the offeror deletes or modifies subparagraph (a)(2) of this
provision, the offeror must furnish with its offer a signed statement
setting forth in detail the circumstances of the disclosure.

**K.2 52.203-11 CERTIFICATION AND DISCLOSURE REGARDING PAYMENTS TO
INFLUENCE CERTAIN FEDERAL TRANSACTIONS DEVIATION (JAN 1990)**

\(a\) The definitions and prohibitions contained in the clause, at FAR
52.203-12, Limitation on Payments to Influence Certain Federal
Transactions, included in this solicitation, are hereby incorporated by
reference in paragraph (b) of this certification.

\(b\) The offeror, by signing its offer, hereby certifies to the best of
his or her knowledge and belief as of December 23, 1989 that\--

\(1\) No Federal appropriated funds have been paid or will be paid to
any person for influencing or attempting to influence an officer or
employee of any agency, a Member of Congress, an officer or employee of
Congress, or an employee of a Member of Congress on his or her behalf in
connection with the awarding of a contract resulting from this
solicitation;

\(2\) If any funds other than Federal appropriated funds (including
profit or fee received under a covered Federal transaction) have been
paid, or will be paid, to any person for influencing or attempting to
influence an officer or employee of any agency, a Member of Congress, an
officer or employee of Congress, or an employee of a Member of Congress
on his or her behalf in connection with this solicitation, the offeror
shall complete and submit with its offer, OMB standard form LLL,
Disclosure of Lobbying Activities, to the Contracting Officer, and

\(3\) He or she will include the language of this certification in all
subcontract awards at any tier and require that all recipients of
subcontract awards in excess of \$100,000 shall certify and disclose
accordingly.

\(c\) Submission of this certification and disclosure is a prerequisite
for making or entering into this contract imposed by section 1352, title
31, United States Code. Any person who makes an expenditure prohibited
under this provision or who fails to file or amend this disclosure form
to be filed or amended by this provision, shall be subject to a civil
penalty of not less than \$10,000, and not more than \$100,000, for each
such failure.

**K.3 52.204-3 TAXPAYER IDENTIFICATION (OCT 1998)**

\(a\) Definitions.

\"Common parent,\" as used in this provision, means that corporate
entity that owns or controls an affiliated group of corporations that
files its Federal income tax returns on a consolidated basis, and of
which the offeror is a member \"Taxpayer Identification Number (TIN),\"
as used in this provision, means the number required by the Internal
Revenue Service (IRS) to be used by the offeror in reporting income tax
and other returns. The TIN may be either a Social Security Number or an
Employer Identification Number.

\(b\) All offerors must submit the information required in paragraphs
(d) through (f) of this provision to comply with debt collection
requirements of 31 U.S.C. 7701(c) and 3325(d), reporting requirements of
26 U.S.C. 6041, 6041A, and 6050M, and implementing regulations issued by
the IRS. If the resulting contract is subject to the payment reporting
requirements described in Federal Acquisition Regulation (FAR) 4.904,
the failure or refusal by the offeror to furnish the information may
result in a 31 percent reduction of payments otherwise due under the
contract.

\(c\) The TIN may be used by the Government to collect and report on any
delinquent amounts arising out of the offeror\'s relationship with the
Government (31 U.S.C. 7701(c)(3)). If the resulting contract is subject
to the payment reporting requirements described in FAR 4.904, the TIN
provided hereunder may be matched with IRS records to verify the
accuracy of the offeror\'s TIN.

\(d\) Taxpayer Identification Number (TIN).

\[ \] TIN:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.

\[ \] TIN has been applied for.

\[ \] TIN is not required because:

\[ \] Offeror is a nonresident alien, foreign corporation, or foreign
partnership that does not have income effectively connected with the
conduct of a trade or business in the United States and does not have an
office or place of business or a fiscal paying agent in the United
States;

\[ \] Offeror is an agency or instrumentality of a foreign government;

\[ \] Offeror is an agency or instrumentality of the Federal Government.

\(e\) Type of organization.

\[ \] Sole proprietorship;

\[ \] Partnership;

\[ \] Corporate entity (not tax-exempt);

\[ \] Corporate entity (tax-exempt);

\[ \] Government entity (Federal, State, or local);

\[ \] Foreign government;

\[ \] International organization per 26 CFR 1.6049-4;

\[ \] Other\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.

\(f\) Common parent.

\[ \] Offeror is not owned or controlled by a common parent as defined
in paragraph (a) of this provision.

\[ \] Name and TIN of common parent:

Name \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

TIN \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**K.4 52.204-5 WOMEN-OWNED BUSINESS (OCT 1995)**

\(a\) Representation. The offeror represents that it \[ \] is, \[ \] is
not a women-owned business concern.

\(b\) Definition. \"Women-owned business concern,\" as used in this
provision, means a concern which is at least 51 percent owned by one or
more women; or in the case of any publicly owned business, at least 51
percent of the stock of which is owned by one or more women; and whose
management and daily business operations are controlled by one or more
women.

**K.5 52.209-5 CERTIFICATION REGARDING DEBARMENT, SUSPENSION, PROPOSED
DEBARMENT, AND OTHER RESPONSIBILITY MATTERS (MAR 1996)**

\(a\) (1) The Offeror certifies, to the best of its knowledge and
belief, that\--

\(i\) The Offeror and/or any of its Principals\--

\(A\) Are ( ) are not ( ) presently debarred, suspended, proposed for
debarment, or declared ineligible for the award of contracts by any
Federal agency;

\(B\) Have ( ) have not ( ), within a three-year period preceding this
offer, been convicted of or had a civil judgment rendered against them
for: commission of fraud or a criminal offense in connection with
obtaining, attempting to obtain, or performing a public (Federal, state,
or local) contract or subcontract; violation of Federal or state
antitrust statutes relating to the submission of offers; or commission
of embezzlement, theft, forgery, bribery, falsification or destruction
of records, making false statements, tax evasion, or receiving stolen
property; and

C\) Are ( ) are not ( ) presently indicted for, or otherwise criminally
or civilly charged by a governmental entity with, commission of any of
the offenses enumerated in subdivision (a)(1)(i)(B) of this provision.

\(ii\) The Offeror has ( ) has not ( ), within a three-year period
preceding this offer, had one or more contracts terminated for default
by any Federal agency.

\(2\) \"Principals,\" for the purposes of this certification, means
officers; directors; owners; partners; and, persons having primary
management or supervisory responsibilities within a business entity
(e.g., general manager; plant manager; head of a subsidiary, division,
or business segment, and similar positions).

THIS CERTIFICATION CONCERNS A MATTER WITHIN THE JURISDICTION OF AN
AGENCY OF THE UNITED STATES AND THE MAKING OF A FALSE, FICTITIOUS, OR
FRAUDULENT CERTIFICATION MAY RENDER THE MAKER SUBJECT TO PROSECUTION
UNDER SECTION 1001, TITLE 18, UNITED STATES CODE.

\(b\) The Offeror shall provide immediate written notice to the
Contracting Officer if, at any time prior to contract award, the Offeror
learns that its certification was erroneous when submitted or has become
erroneous by reason of changed circumstances.

\(c\) A certification that any of the items in paragraph (a) of this
provision exists will not necessarily result in withholding of an award
under this solicitation. However, the certification will be considered
in connection with a determination of the Offeror\'s responsibility.
Failure of the Offeror to furnish a certification or provide such
additional information as requested by the Contracting Officer may
render the Offeror nonresponsible.

\(d\) Nothing contained in the foregoing shall be construed to require
establishment of a system of records in order to render, in good faith,
the certification required by paragraph (a) of this provision. The
knowledge and information of an Offeror is not required to exceed that
which is normally possessed by a prudent person in the ordinary course
of business dealings.

\(e\) The certification in paragraph (a) of this provision is a material
representation of fact upon which reliance was placed when making award.
If it is later determined that the Offeror knowingly rendered an
erroneous certification, in addition to other remedies available to the
Government, the Contracting Officer may terminate the contract resulting
from this solicitation for default.

**K.6 52.215-6 PLACE OF PERFORMANCE (OCT 1997)**

\(a\) The offeror or respondent, in the performance of any contract
resulting from this solicitation, \[ \] intends, \[ \] does not intend
\[check applicable block\] to use one or more plants or facilities
located at a different address from the address of the offeror or
respondent as indicated in this proposal or response to request for
information.

\(b\) If the offeror or respondent checks \"intends\" in paragraph (a)
of this provision, it shall insert in the following spaces the required
information:

> Place of Performance (Street
>
> Address, City, State, County, Zip Code)
>
> Name and Address of Owner and
>
> Operator of the Plant or Facility if
>
> Other than Offeror or Respondent

**K.7 52.219-1 SMALL BUSINESS PROGRAM REPRESENTATIONS (MAY 2001)**

A. 1. The North American Industry Classification System (NAICS) code for
this acquisition is 561110.

> 2\. The small business size standard is no more than \$6.0 Million
> average annual receipts for an offeror\'s preceding 3 Fiscal Years
> (FY).

3.  The small business size standard for a concern which submits an
    offer in its own name, other than on a construction or service
    contract, but which proposes to furnish a product which it did not
    itself manufacture, is no more than \$6.0 Million average annual
    receipts for an offeror's preceding 3 Fiscal years (FY).

B. Representations.

> 1\. The offeror represents as part of its offer that it \[ \] is, \[
> \] is not a small business concern.
>
> 2\. \[Complete only if the offeror represented itself as a small
> business concern in paragraph B.1 of this provision.\] The offeror
> represents, for general statistical purposes, that it \[ \] is, \[ \]
> is not, a small disadvantaged business concern as defined in 13 CFR
> 124.1002.
>
> 3\. \[Complete only if the offeror represented itself as a small
> business concern in paragraph B.1 of this provision.\] The offeror
> represents as part of its offer that it \[ \] is, \[ \] is not a
> women-owned small business concern.
>
> 4\. \[Complete only if the offeror represented itself as a small
> business concern in paragraph B.1 of this provision.\] The offeror
> represents as part of its offer that it \[ \] is, \[ \] is not a
> veteran-owned small business concern.
>
> 5\. \[Complete only if the offeror represented itself as a
> veteran-owned small business concern in paragraph B.4 of this
> provision.\] The offeror represents as part of its offer that it \[ \]
> is, \[ \] is not a service-disabled veteran-owned small business
> concern.
>
> 6\. \[Complete only if offeror represented itself as a small business
> concern in paragraph B.1 of this provision.\] The offeror represents,
> as part of its offer, that\--
>
> a\. It \[ \] is, \[ \] is not a HUBZone small business concern listed,
> on the date of this representation, on the List of Qualified HUBZone
> Small Business Concerns maintained by the Small Business
> Administration, and no material change in ownership and control,
> principal office of ownership, or HUBZone employee percentage has
> occurred since it was certified by the Small Business Administration
> in accordance with 13 CFR Part 126; and
>
> b\. It \[ \] is, \[ \] is not a joint venture that complies with the
> requirements of 13 CFR Part 126, and the representation in paragraph
> B.6.a of this provision is accurate for the HUBZone small business
> concern or concerns that are participating in the joint venture. \[The
> offeror shall enter the name or names of the HUBZone small business
> concern or concerns that are participating in the joint venture:
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.\]
>
> Each HUBZone small business concern participating in the joint venture
> shall submit a separate signed copy of the HUBZone representation.

C. Definitions. As used in this provision\--

> 1\. \"Service-disabled veteran-owned small business concern\"\--
>
> a\. Means a small business concern\--
>
> \(1\) Not less than 51 percent of which is owned by one or more
> service-disabled veterans or, in the case of any publicly owned
> business, not less than 51 percent of the stock of which is owned by
> one or more service-disabled veterans; and
>
> \(2\) The management and daily business operations of which are
> controlled by one or more service-disabled veterans or, in the case of
> a veteran with permanent and severe disability, the spouse or
> permanent caregiver of such veteran.
>
> b\. \"Service-disabled veteran\" means a veteran, as defined in 38
> U.S.C. 101(2), with a disability that is service-connected, as defined
> in 38 U.S.C. 101(16).
>
> 2\. \"Small business concern\" means a concern, including its
> affiliates, that is independently owned and operated, not dominant in
> the field of operation in which it is bidding on Government contracts,
> and qualified as a small business under the criteria in 13 CFR part
> 121 and the size standard in paragraph C.1.a.(1) of this provision.
>
> 3\. \"Veteran-owned small business concern\" means a small business
> concern\--
>
> a\. Not less than 51 percent of which is owned by one or more veterans
> (as defined at 38 U.S.C. 101(2)) or, in the case of any publicly owned
> business, not less than 51 percent of the stock of which is owned by
> one or more veterans; and
>
> b\. The management and daily business operations of which are
> controlled by one or more veterans.
>
> 4\. \"Women-owned small business concern,\" means a small business
> concern\--
>
> a\. That is at least 51 percent owned by one or more women; or, in the
> case of any publicly owned business, at least 51 percent of the stock
> of which is owned by one or more women; and
>
> b\. Whose management and daily business operations are controlled by
> one or more women.

D. Notice.

> 1\. If this solicitation is for supplies and has been set aside, in
> whole or in part, for small business concerns, then the clause in this
> solicitation providing notice of the set-aside contains restrictions
> on the source of the end items to be furnished.
>
> 2\. Under 15 U.S.C. 645(d), any person who misrepresents a firm\'s
> status as a small, HUBZone small, small disadvantaged, or women-owned
> small business concern in order to obtain a contract to be awarded
> under the preference programs established pursuant to section 8(a),
> 8(d), 9, or 15 of the Small Business Act or any other provision of
> Federal law that specifically references section 8(d) for a definition
> of program eligibility, shall\--
>
> a\. Be punished by imposition of fine, imprisonment, or both;
>
> b\. Be subject to administrative remedies, including suspension and
> debarment; and
>
> c\. Be ineligible for participation in programs conducted under the
> authority of the Act.

**K.8 52.222-22 PREVIOUS CONTRACTS AND COMPLIANCE REPORTS (FEB 1999)**

The offeror represents that\--

\(a\) It \[ \] has, \[ \] has not participated in a previous contract or
subcontract subject to the Equal Opportunity clause of this
solicitation;

\(b\) It \[ \] has, \[ \] has not filed all required compliance reports;
and

\(c\) Representations indicating submission of required compliance
reports, signed by proposed subcontractors, will be obtained before
subcontract awards.

**K.9 52.222-25 AFFIRMATIVE ACTION COMPLIANCE (APR 1984)**

The offeror represents that (a) It \[ \] has developed and has on file,
\[ \] has not developed and does not have on file, at each
establishment, affirmative action programs required by the rules and
regulations of the Secretary of Labor (41 CFR 60-1 and 60-2); or

\(b\) It \[ \] has not previously had contracts subject to the written
affirmative action programs requirement of the rules and regulations of
the Secretary of Labor.

**K.10 52.223-1 CLEAN AIR AND WATER CERTIFICATION (APR 1984)**

The Offeror certifies that\--

\(a\) Any facility to be used in the performance of this proposed
contract is \[ \], is not \[ \] listed on the Environmental Protection
Agency (EPA) List of Violating Facilities;

\(b\) The Offeror will immediately notify the Contracting Officer,
before award, of the receipt of any communication from the
Administrator, or a designee, of the EPA, indicating that any facility
that the Offeror proposes to use for the performance of the contract is
under consideration to be listed on the EPA List of Violating
Facilities; and

\(c\) The Offeror will include a certification substantially the same as
this certification, including this paragraph (c), in every nonexempt
subcontract.

**K.11 CERTIFICATION**

I hereby certify that the responses to the above Representations,
Certifications and other statements are accurate and complete.

Signature:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Title :\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Date :\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**SECTION L ‑ INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS**

**L.1 52.252‑1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (JUN
1988)**

This solicitation incorporates one or more solicitation provisions by
reference, with the same force and effect as if they were given in full
text. Upon request, the Contracting Officer will make their full text
available. The Offeror is cautioned that the listed provisions may
include blocks that must be completed by the Offeror and submitted with
its quotation or offer. In lieu of submitting the full text of those
provisions, the Offeror may identify the provision by paragraph
identifier and provide the appropriate information with its quotation or
offer. Also, the full text of a solicitation provision may be accessed
electronically at this address:

\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\--

http://www.arnet.gov/far/

\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\--

  ----------------- ---------------------------------------- -------------
  **Clause**        **Title**                                **Date**

  52.204-06         Data Universal Numbering System (DUNS)   June 1999
                    Number                                   

  52.214-34         Submission Of Offers In The English      April 1991
                    Language                                 

  52.214-35         Submission Of Offers In U.S. Currency    April 1991

  52.215-01         Instructions to Offerors---Competitive   February 2000
                    Acquisition                              

  52.232-38         Submission of Electronic Funds Transfer  May 1999
                    Information with Offer                   
  ----------------- ---------------------------------------- -------------

**L.2 INVITE AND RECEIVE OFFEROR SUBMISSIONS**

Offerors who wish to respond to the USPTO's needs as outlined in the RFP
shall submit all documents as defined in Section L.3 (Proposal
Requirements). Offerors shall submit statutorily required Certifications
and Representations for review by the USPTO (See Section K).

All incomplete and/or non-compliant proposals may be removed from
consideration and the Offeror notified. Offerors who fail to submit the
requested information as detailed in Section L.3 of the RFP by the
proposal due date will not be considered for further evaluation.

**L.3 PROPOSAL REQUIREMENTS**

Offerors are required to submit an original and four (4) copies of the
following in response to the solicitation:

Volume I A. Quality Assurance Plan

B.  Management Plan

C.  Key Personnel Resumes

D.  Past Performance

Volume II E. Price Proposal

F. A completed Section K (Certifications and Representations)

**L.3.1 QUALITY ASSURANCE PLAN (FACTOR A)**

The Quality Assurance Plan shall not exceed twenty (20) pages in total.
The Government and the Contractor will agree to a Quality Assurance
Surveillance Plan (QASP) at the time of contract award. The Government
Team will provide a Contracting Officer and Contracting Officer's
Technical Representative for implementation of the QASP.

THE PROPOSED PROGRAM IS SUBJECT TO GOVERNMENT APPROVAL. This program
shall, at a minimum, address the following.

(1) Sampling and measuring for every CLIN performed or delivered under
    this contract. This system will ensure attainment of the Acceptable
    Performance Level in the Statement of Work for each CLIN. This
    system must be agreeable to both the Government and Contractor and
    must use one of the following methods: 100% inspection, Customer
    Feedback, Random Monitoring, or Periodic Sampling. The plan must
    detail the procedures to be utilized to insure inspection will be
    taken from all phases of workflow.

(2) Where and by whom daily contractor process controls and inspections
    will be performed. Contractor shall state the number of people that
    shall be permanently assigned to this program and their assignments.

(3) Appointment of an official who shall be responsible for the
    operation of the quality control system/department and for
    investigating and ascertaining the causes of deficiencies.

(4) How and when daily inspection and tests or reviews will be held to
    check for: 1- errors and 2‑ timeliness.

(5) Describe how verification will be accomplished to insure that all
    orders have been processed in full.

(6) Describe the safeguarding and protection of privacy information.

Failure to maintain the Quality Control Program in accordance with the
plan submitted and approved by the Government may result in the
Government\'s termination of the contract for default.

All requested quality control samples (for use by Government
representatives) must be supplied at no additional cost to the
Government.

**L.3.2 Management PLAN (FACTOR B)**

The Management Plan shall not exceed fifteen (15) pages in total
(inclusive of all attachments). The management portion of the proposal
must include, at a minimum:

1.  Understanding of the USPTO\'s requirements;

2.  Specific management plan for the contract;

3.  Resources and expertise necessary to provide support for the
    requirement.

**L.3.3 KEY PERSONNEL RESUME (FACTOR C)**

Offeror shall provide a key personnel resume (key personnel resume shall
not exceed two (2) pages) for the Program Manager. Resumes should
clearly communicate the skills, knowledge, and aptitudes of the
individual. An employment history must be included that covers at least
the most current 5 years of employment.

### l.3. Past Performance STATEMENT (FACTOR D)

The Past Performance Statement shall not exceed five (5) pages in total
inclusive of all Offeror references. This description must include, at a
minimum:

1\) Experience in managing similar size requirements and performing
comparable services;

This section shall demonstrate the Offeror's experience and ability to
provide skilled personnel and ability to manage requirements, which are
the same, or similar to those addressed in this RFP.

2\) List of current or previous contracts; (excluded from five (5) page
limitation)

The Offeror shall provide current points of contact (Contracting Officer
and COTR), point of contact's telephone number, fax number, email
addresses (if available), contract title (if applicable), contract
number, contract type, period of performance, dollar amount, and
description of the work performed for at least three (3) Government
and/or commercial contracts. The Offeror should provide information on
any problems encountered on the identified contracts and the corrective
action taken.

3\. A form in Attachment H of this RFP is provided for the offeror to
give to their references. This form should be completed by the reference
and submitted via fax not later than the RFP submission due date to the
following (as per attachment instructions):

FAX 703-305-8294

ATTN: Brendon Johnson

U.S. Patent and Trademark Office

Office of Procurement

2011 Crystal Drive

Crystal Park I, Suite 810

Arlington, VA 22202

Voice 703-305-8146

Any information found to be unreliable may result in a negative rating
to the offeror. If a prime contractor is not able to provide three (3)
references, the offeror shall certify that the references provided are
all of the references available as of the date of submission. False
information provided concerning references or offeror certifications
will result in the USPTO not considering an offeror for award of any
resulting contracts. If an offeror cannot provide requisite number of
references, a certification so stating is required.

Notes:

\* The USPTO reserves the right to determine which contracts submitted
by the Offeror are relevant to the requirements and to utilize only
those references.

\* In the conduct of its past performance evaluation of Offerors, the
USPTO may use a variety of information sources in addition to
information provided by the Offeror. These sources may include, but are
not limited to, technical reports, commercial or any available published
information, and information derived from present or past Government or
commercial customers of the Offeror. The USPTO may use past performance
information obtained from sources other than those identified by the
Offeror. Those Offerors who have no relevant past performance history
will not be evaluated either favorably or unfavorably on past
performance.

\* The USPTO reserves the right to either contact the references
provided or to rely on the reference submissions. By providing the USPTO
the above contacts, the Offeror is certifying that it has contacted the
referenced individuals and given permission for the USPTO to contact
said individuals. In the event that the USPTO needs to contact the
reference for further information and the reference does not respond
within a reasonable time frame, the past performance reference may not
be considered.

**L.3.6 PRICE**

> Section B is a suggested format for the price submission. The USPTO is
> seeking innovative solutions for this requirement and is receptive to
> alternate pricing formats. The price portion of the proposal shall
> include at a minimum:
>
> -A price proposal that meets the USPTO requirements in Section C and
> considers the suggested CLINs and estimated quantities as stated in
> Section B.
>
> -A multi-tiered incentive payment structure tied to contract
> performance. Paragraph B.9.1 is the USPTO's recommended incentive
> plan. The USPTO is receptive to alternate incentive plans that provide
> the most advantageous measurements and incentives to both the USPTO
> and the contractor.

**L.4 SUBMISSION FORMAT REQUIREMENTS**

All proposal documents shall be submitted as outlined below:

\- paper form (one original and four copies) on white, untextured paper;

> \- one copy on a 3.5\", high-density diskette or CD formatted for
> Microsoft Office 2000 (or newer) and formatted for 8 1/2\" by 11 \"
> single-spaced print;

\- page margins shall be one (1) inch on all sides;

\- the type for all proposal documents (including charts and graphs)
shall be black;

\- the font shall be Times New Roman 12 pt; and,

Failure to submit proposals in compliance with these requirements may
result in a determination that the proposal is non-compliant, which may
eliminate the proposal from further consideration.

Submission of proposals, modifications or withdrawals of proposals shall
not be accepted by facsimile or E-mail. Documents shall be delivered as
a single package and be marked with the Solicitation on the outside of
the package.

**[All proposal documents shall be received no later than 2:00 p.m.,
Eastern Standard Time (EST), July 25, 2003.]{.underline}**

**IMPORTANT!** Depending on the mode of delivery, Offerors' responses
should be addressed as follows:

**[U.S. Postal Service]{.underline}** **[Handcarried, Courier, or
Non-USPS Mail Service]{.underline}**

U.S. Patent and Trademark Office U.S. Patent and Trademark Office

Attn: Brendon Johnson Attn: Brendon Johnson

Mail Stop 6 Office of Procurement

Office of Procurement 2011 Crystal Drive, Suite 810

# PO Box 1450 Arlington, VA 22202

Alexandria, VA 22313-1450

When proposals are hand-carried or sent by courier service (Non-USPS),
the Offeror assumes the full responsibility for ensuring that the
proposals are received by the date and time specified above.

**L.5 SITE VISIT**

A pre-proposal site visit will be held at the USPTO on July 7, 2003 at
2011 Crystal Drive, Suite 707, Arlington VA, 22202. Each prospective
offeror may send no more than two people. Questions will not be taken at
the time of the site visit. Questions will be handled in accordance with
Section L.6. All interested offerors please contact Ms. Syble McNair at
(703) 305-8223 for confirmation no later than July 3, 2003.

**L.6 QUESTIONS AND RESPONSES**

All questions pertaining to the RFP shall be submitted
[electronically]{.underline} to brendonj.johnson@uspto.gov. Questions
must identify the author and company name. All questions and responses
pertaining to the RFP will be published and made available at
<http://www.uspto.gov/web/offices/ac/comp/proc/currproj.htm>. The
identity of the author and associated company name of the question will
not be published. [All questions regarding the RFP are due by 2PM E.S.T.
July 10, 2003.]{.underline} Receipt of late questions will
**[not]{.underline}** result in an extension to the proposal due date,
nor can the USPTO guarantee that a response will be provided before the
proposal due date.

**L.7 INCUMBENT CONTRACTOR**

This requirement is currently being performed under USPTO Contract
50-PAPT-0-01019. The current contractor is STG International Inc., 4900
Seminary Road, Suite 207, Alexandria, VA 22311, Contract Number
50-PAPT-0-01019.

**L.8 52.233-2 SERVICE OF PROTESTS (AUGUST 1996) (DEVIATION)**

A. Protests, as defined in Section 33.101 of the Federal Acquisition
Regulation, that are filed directly with an agency, and copies of any
protests that are filed with the General Accounting Office (GAO), shall
be served on the Contracting Officer (addressed as follows) by obtaining
written and dated acknowledgments of receipt from:

United States Patent and Trademark Office Office Of the General Counsel

> OFFICE OF PROCUREMENT USPTO
>
> Mail Stop 6 Mail Stop 8
>
> P.O. Box 1450 P.O. Box 1450
>
> Arlington, VA 22313-1450 Arlington, VA 22313-1450
>
> ATTN: Brendon Johnson FAX: 703-305-5907
>
> FAX: 703-305-8294

B. The copies of any protest shall be received in the offices designated
above within one day of filing a protest with the GAO.

### L.9 AGENCY-LEVEL PROTEST PROCEDURES

AGENCY-LEVEL PROTEST PROCEDURES LEVEL ABOVE THE CONTRACTING OFFICER (DEC
1996)

1\. PURPOSE: To implement the requirements of Executive Order No. 12979
and Federal Acquisition Regulation (FAR 33.103). On October 25, 1995,
President Clinton signed Executive Order No. 12979, which directs heads
of executive agencies to develop administrative procedures for resolving
protests to awards of procurement contracts within their agencies at a
level above the Contracting Officer. Authority to administer
procurement-related directives has been delegated within the Department
of Commerce through the Chief Financial Officer and Assistant Secretary
for Administration to the Director for Acquisition Management
(Procurement Executive). The Department\'s goal is to encourage
protesters to resolve their protests at the agency level, help build
confidence in the Government\'s acquisition system, and reduce protests
to the General Accounting Office and other external fora. Prior to
submission of an agency protest, all parties shall use their best
efforts to resolve concerns raised by an interested party at the
Contracting Officer level through open and frank discussions. If
concerns cannot be resolved, protesters may use these procedures when a
resolution is requested from the agency at a level above the Contracting
Officer.

II\. DEFINITIONS:

An agency protest is one that may be filed with either the contracting
officer or the protest decision authority but not both. When a protester
decides to file a protest at the agency level with the protest decision
authority, the guidelines set forth in these established agency level
protest procedures above the contracting officer apply. These procedures
are in addition to the existing protest procedures contained in the
Federal Acquisition Regulation (FAR) Part 33.102.

A day is a calendar day. In computing a period of time for the purpose
of these procedures, the day from which the period begins to run is not
counted. When the last day of the period is a Saturday, Sunday, or
Federal holiday, the period extends to the next day that is not a
Saturday, Sunday, or Federal holiday. Similarly, when the Washington, DC
offices of the Department of Commerce are closed for all or part of the
last day, the period extends to the next day on which the Department is
open.

III\. PROCEDURES:

a\. Protesters using these procedures may protest to the protest
decision authority who will make the final decision for the Department.

Protests shall be addressed to:

Jo-Anne Barnard

Chief Financial Officer and Chief Administrative Officer

U.S. Patent & Trademark Office

P.O. Box 1450

Arlington, VA 22313-1450

FAX No. 703-305-0995

The outside of the envelope or beginning of the FAX transmission must be
marked \"Agency-level Protest\". The protester shall also provide a copy
of the protest within 1 day to the responsible contracting officer and a
copy to the addressee indicated below:

Office of the General Counsel

U.S. Patent & Trademark Office

Mail Stop 8

P.O. Box 1450

Arlington, VA 22313-1450

(FAX Number 703-305-5907)

b\. Election of forum: While a protest is pending at the agency level
with the protest decision authority, the protester agrees not to protest
to the General Accounting Office (GAO) or any other external forums. If
the protester has already filed with the GAO or other external forums,
the procedures described here may not be used.

1\. Protests based upon alleged improprieties in a solicitation which
are apparent prior to bid opening or time set for receipt of proposals
shall be filed prior to bid opening or the time set for receipt of
proposals. If the contract has been awarded, protests must be filed
within 10 days after contract award or 5 days after the date the
protester was given the opportunity to be debriefed, whichever date is
later. In cases other than those covered in the preceding two sentences,
protests shall be filed not later than 10 days after the basis of the
protest is known or should have been known, whichever is earlier.

2\. To be filed on a given day, protests must be received by 4:30 PM
current local time. Amy protests received after that time will be
considered to be filed on the next day. Incomplete submissions will not
be considered filed until all information is provided.

3\. To be complete, protests must contain the following information:

\(i\) the protester\'s name, address, telephone number, and fax number

\(ii\) the solicitation or contract number, name of contracting office
and the contracting officer

\(iii\) a detailed statement of all factual and legal grounds for
protests, and an explanation of how the protester was prejudiced

\(iv\) copies of relevant documents supporting protester\'s statement

\(v\) a request for ruling by the agency

\(vi\) Statement as to form of relief requested

\(vii\) all information establishing that the protester is an interested
party for the purpose of filing a protest

\(viii\) all information establishing the timeliness of the protest

All protests must be signed by an authorized representative of the
protester. Within 14 days after the protest is filed, the Contracting
Officer will prepare an administrative report that responds to the
issues raised by the protester and addresses any other issues, which,
even if not raised by the protester, have been identified by agency
officials as being relevant to the fairness of the procurement process.
For good cause shown, the protest decision authority may grant an
extension of time for filing the administrative report and for issuing
the written decision. When an extension is granted, the protest decision
authority will notify the protester and all interested parties within I
day of the decision to grant the extension. Unless an extension is
granted, the protest decision authority will issue a decision within 35
days of the protest. The protest decision authority\'s final decision
will be binding on the Department of Commerce and not subject to further
appeals. The protest decision authority shall send a written ruling and
a summary of the reasons supporting the ruling to the protester by
certified mail, return receipt requested with information copies to the
applicable contracting office and Office of Acquisition

Management. Effect of protest on award and performance:

When a protest is filed prior to award, a contract may not be awarded
unless authorized by the Head of the Contracting Activity (HCA) based on
a written finding that:

\(i\) The supplies or services are urgently required,

\(ii\) delivery or performance would be unduly delayed by failure to
make the award promptly, or

\(iii\) a prompt award will be in the best interest of the Government.

When a protest is filed within 10 days after contract award or 5 days
after a debriefing date was offered to the protester under a timely
debriefing request in accordance with FAR 15.1004, whichever is later,
the Contracting Officer shall immediately suspend performance pending
the resolution of the protest within the agency, including any review by
an independent higher official, unless continued performance is
justified. The HCA may authorize contract performance, notwithstanding
the protest, based on a written finding that:

\(i\) contract performance would be in the best interest of the United
States, or (ii) urgent and compelling circumstances that significantly
affect the interests of the United States will not permit waiting for a
decision.

IV\. REMEDIES:

The protest decision authority may grant one or more of the following
remedies:

\(1\) terminate the contract, (2) re -compete the requirement, (3) issue
a new solicitation,

\(4\) refrain from exercising options under the contract, (5) award a
contract consistent with statutes and regulations, (6) amend the
solicitation provisions which gave rise to the protest and continue with
the procurement, (7) such other remedies as the decision-maker may
determine are necessary to correct a defect.

##### 

**L.10 52.252‑5 AUTHORIZED DEVIATIONS IN PROVISIONS (APR 1984)**

The use in the solicitation or contract of any Federal Acquisition
Regulation (48 CFR Chapter 1) provision with an authorized deviation is
indicated by the addition of "(DEVIATION)" after the date of the
provision.

The use in the solicitation or contract of any Commerce Acquisition
Regulation provision with an authorized deviation is indicated by the
addition of "(DEVIATION)" after the name of the regulation.

**L.11 PROHIBITION ON MULTIPLE PROPOSALS**

An Offeror shall submit a maximum of one (1) fully compliant proposal in
response to the solicitation. Recognizing that the USPTO is encouraging
innovative solutions, the USPTO will only consider one solution per
offeror. If an Offeror submits more than one proposal, all proposals
will be returned without evaluation since the USPTO would have no basis
upon which to determine which of the proposals the Offeror desired to
have evaluated.

**L.12 EVALUATION OF PROPOSALS**

The USPTO will evaluate proposals and make an award in accordance with
the evaluation criteria set forth in Section M of the RFP.

**L.13 AWARD WITHOUT DISCUSSIONS**

In accordance with FAR 52.215‑1, The Government intends to evaluate
proposals and award a contract without discussions with Offerors (except
clarifications as described in FAR 15.306(a)). Therefore, the Offeror's
initial proposal should contain the Offeror's best terms from a cost or
price and technical standpoint. The Government reserves the right to
conduct discussions if the Contracting Officer later determines them to
be necessary. If the Contracting Officer determines that the number of
proposals that would otherwise be in the competitive range exceeds the
number at which an efficient competition can be conducted, the
Contracting Officer may limit the number of proposals in the competitive
range to the greatest number that will permit an efficient competition
among the most highly rated proposals.

**L.14 NEWS RELEASES**

Offerors shall make no news releases pertaining to the solicitation or
subsequent contract award without prior agency approvals and then only
in coordination with the Contracting Officer.

**L.15 INCURRING COSTS**

The USPTO shall not be obligated to pay any cost incurred by the Offeror
in the prepara­tion and submission of a proposal in response to the
solicitation. The Offeror is advised that the Contracting Officer is the
only person who can legally obligate the USPTO for the expenditure of
public funds in connection with this procurement.

**L.16 Amendments to Proposals**

Amendments to proposals shall be submitted prior to the solicitation
closing date as a complete revised proposal and labeled "Revised
Proposal." Change pages will not be accepted.

**L.17 PERIOD FOR ACCEPTANCE OF OFFERS**

In compliance with the solicitation, the Offeror agrees, if this offer
is accepted within 180 calendar days from the date specified in the
solicitation for receipt of proposals, to furnish any or all items upon
which prices are bid.

**L.18 SUMMARY**

Offerors shall be responsible for accessing the web page, the Current
Patent and Trademark Office Acquisition Projects page
<http://www.uspto.gov/web/offices/ac/comp/proc/currproj.htm> for any
changes to the solicitation. All changes will be posted at this
location. Offerors who fail to submit the requested information as
detailed in Section L of the RFP by the due date will not be considered
for further evaluation.

In summary, Offerors are required to submit the following in response to
the RFP:

A.  Quality Assurance Plan (no more than 20 pages)

B.  Management Plan (no more than 15 pages total)

C.  Key Personnel Resumes (no more than 2 pages each)

D.  Past Performance Statement (no more than 5 pages total)

E.  Price Proposal (each year shall be no more than 5 pages)

F.  Certifications and Representations (Section K)

**SECTION M -- EVALUATION FACTORS FOR AWARD**

**M.1 "BEST VALUE" DETERMINATION AND CONTRACT AWARD**

The USPTO will make a best value determination across all eligible
proposals. In making this determination, the USPTO is more concerned
with obtaining superior quality assurance plan, management plan, key
personnel resume, past performance, and price structure features rather
than with making an award at the lowest overall price to the USPTO.
However, the USPTO will not award a contract at a significantly higher
overall price to achieve slightly superior quality assurance plan,
management plan, key personnel resume, past performance, and price
structure. Additionally, USPTO reserves the right to award a contract at
a higher overall price for significantly superior quality assurance
plan, management plan, key personnel resume, past performance, and price
structure. As proposals become more equal in their quality assurance
plan, management plan, key personnel resume, past performance, and price
structure the overall evaluated price increases in relative importance.

**M.2 BASIS OF CONTRACT AWARD**

The basis for award of a contract as a result of the RFP will be an
integrated assessment by the USPTO based on the evaluation factors
described below. Award will not be automatically determined by numerical
calculation or formula.

Award of the contract will be made to the responsive, responsible
Offeror whose proposal, including all options, contains the combination
of quality assurance plan, management plan, key personnel resume, past
performance, and price structure, and price factors offering the best
overall value to the USPTO. This will be determined by comparing
differences in quality assurance plan, management plan, key personnel
resume, past performance, and price structure with differences in
overall price to the USPTO. USPTO shall determine what tradeoff among
quality assurance plan, management plan, key personnel resume, past
performance, and price structure promises the greatest value to the
USPTO.

To be eligible for contract award, the Offeror shall meet the following
conditions:

> \* Determined to be responsible according to the standards of FAR
> Subpart 9.1. The USPTO reserves the right to conduct a Pre-award
> survey IAW FAR 9.106 to verify and determine that the Offeror has the
> facilities and equipment necessary to perform the contract.
>
> \* Complies with all applicable laws and regulations and agrees to
> terms and conditions set forth in the solicitation.
>
> \* Proposal is prepared according to instructions set forth in the
> solicitation and demonstrates the Offeror\'s capability to perform the
> scope of work required.

\* Meets all needs set forth in Section C.

\* Provides the best overall value to the USPTO as represented by a
combination of management/technical, past performance, and price
factors.

### M.3 AWARD WITHOUT DISCUSSIONS

In accordance with FAR 52.215-1, the Government intends to evaluate
proposals and award a contract without discussions with Offerors (except
clarifications as described in FAR 15.306(a)). Therefore, the Offeror\'s
initial proposal should contain the Offeror\'s best terms from a cost or
price and technical standpoint. The Government reserves the right to
conduct discussions if the Contracting Officer later determines them to
be necessary. If the Contracting Officer determines that the number of
proposals that would otherwise be in the competitive range exceeds the
number at which an efficient competition can be conducted, the
Contracting Officer may limit the number of proposals in the competitive
range to the greatest number that will permit an efficient competition
among the most highly rated proposals.

## **M.4 EVALUATION PROCEDURES**

The USPTO will use the evaluation process described in the following
paragraphs for proposals received in response to the USPTO OHR
Operations and Customer Service Support. The USPTO will evaluate and
make award based upon the evaluation criteria provided below:

A.  Quality Assurance Plan (no more than 20 pages)

B.  Management Plan (no more than 15 pages total)

C.  Key Personnel Resume (no more than 2 pages each)

D.  Past Performance Statement (no more than 5 pages total)

E.  Price Proposal (each year shall be no more than 5 pages)

F.  Certifications and Representations (Section K)

A. Quality Assurance Plan

The USPTO will assess the offeror's ability to provide and manage a
quality assurance plan that will ensure performance of all CLINs at or
above the stated Acceptable Quality Levels. The evaluation will consider
the relevance, credibility, responsiveness, and completeness of
performance and services offered.

B. Management Plan

The USPTO will assess the Offeror's ability to provide and manage the
full range of program management and technical activities necessary to
perform the contract successfully. The evaluation will consider the
relevance, credibility, responsiveness, and completeness of performance
and services offered.

C. Key Personnel Resume

The USPTO will assess the Key Personnel's ability to perform the role of
Program Manager effectively. This evaluation will consider the relevance
of the key personnel's past experience and the quality of the past
experience and performance.

D. Past Performance

The USPTO will utilize past performance information submitted in
response to the Solicitation. Additionally, in the conduct of its
evaluation of offeror\'s proposal, the USPTO may use a variety of
information sources in addition to information provided by the offeror.
These sources may include, but are not limited to, technical reports,
commercial literature, and contact with present or past Government or
commercial customers of the offeror. The USPTO may use past performance
information obtained from sources other than those identified by the
offeror. Additionally, past performance information obtained will be
used to determine offeror\'s responsibility. The USPTO will examine the
following elements in evaluating the offeror\'s Past Performance:

\- Relevance of the offerors past experience; and,

\- Quality of the offerors past experience and performance.

E. Price Proposal

> The USPTO will evaluate the overall evaluated price for each offeror.
>
> The USPTO will examine the price proposal to evaluate feasibility and
> advantages in the incentive plan, and overall price. The USPTO will
> evaluate whether the proposed prices are realistic when compared to
> the quality assurance and management plans; and whether the proposed
> price are fair and reasonable to the Government, price and other
> factors considered.
>
> The USPTO will examine the price proposals as prescribed in Section
> 15.403 and 15.404 of the Federal Acquisition Regulation to ensure a
> fair and reasonable price.

F. Relative Importance of Evaluation Factors

The Non-Price Evaluation Factors' importance is in the following
descending order with the most important factor listed first: Factor A
Quality Assurance Plan, Factor B Management Plan, Factor C Key Personnel
Resume, Factor D Past Performance. When combined the Non-Price Factors
are significantly more important than Factor E Price Proposal. Factor E
Price Proposal will be evaluated but not scored.

**M.5 SINGLE AWARD**

Multiple awards or awards by line item will not be made.

**M.6 UNBALANCED OFFERORS**

The USPTO reserves the right to reject an offer if it is materially
unbalanced as to prices, and it is determined that award of such an
offer would not result in the lowest overall price to the USPTO, or may
otherwise be improper. An offer is unbalanced when it is based on prices
significantly less than the cost for some items and prices, which are
significantly overstated for other items.