+-------------------------------+--------------------------------------+
| ![](media/image1.png)         | ![](media/ima                        |
| {width="0.8618055555555556in" | ge2.png){width="4.865277777777778in" |
| h                             | height="1.3875in"}                   |
| eight="0.8208333333333333in"} |                                      |
|                               |                                      |
| ###                           |                                      |
|                               |                                      |
| U.S. Department               |                                      |
|                               |                                      |
| of Transportation             |                                      |
+-------------------------------+--------------------------------------+

# 

## Air Travel Consumer Report

**A Product Of The**

####### Office of Aviation Enforcement and Proceedings

######## Aviation Consumer Protection Division

+---------------------------+------------------------------------------+
| >                         | #####  [Issued: June 2008]{.underline}   |
| ![](media/image3.png){wid |                                          |
| th="2.0076388888888888in" | > **Flight Delays^1^** April 2008        |
| > heigh                   | >                                        |
| t="1.8333333333333333in"} | > 12 Months Ending April 2008            |
|                           | >                                        |
|                           | > **Mishandled Baggage^1^** April 2008   |
|                           | >                                        |
|                           | > **Oversales^1^** 1^st^ Quarter 2008    |
|                           | >                                        |
|                           | > **Consumer Complaints^2^** April 2008  |
|                           | >                                        |
|                           | > (Includes Disability and               |
|                           | >                                        |
|                           | > Discrimination Complaints)**\          |
|                           | > \                                      |
|                           | > Customer Service Reports to**\         |
|                           | > **the Dept. of Homeland Security^3^**  |
|                           | > April 2008**\                          |
|                           | > \                                      |
|                           | > Airline Animal Incident Reports^4^**   |
|                           | > April 2008                             |
+---------------------------+------------------------------------------+

^1^ Data collected by the Bureau of Transportation Statistics. Website:
[*http://www.bts.gov/*](http://www.bts.gov/)

^2^ Data compiled by the Aviation Consumer Protection Division. Website:
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

^3^ Data provided by the Department of Homeland Security, Transportation
Security Administration

^4^ Data collected by the Aviation Consumer Protection Division

**[Table of Contents]{.smallcaps}**

**Section Page**

***Introduction*** \...\...\...\...\...\...\.......2

***Flight Delays***

**Explanation** \...\...\...\...\...\...\.......3

**Table 1** \...\...\...\...\...\...\.......4

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time, by Carrier

**Table 1A** \...\...\...\...\...\...\.......5

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time and Carrier Rank,
>
> by Month, Quarter, and Data Base to Date

**Table 2** \...\...\...\...\...\...\.......6

> Number of Reported Flight Arrivals and Percentage
>
> Arriving On Time, by Carrier and Airport

**Table 3** \...\...\...\...\...\........10

> Percentage of All Carriers\' Reported Flight Operations
>
> Arriving On Time, by Airport and Time of Day

**Table 4** \...\...\...\...\...\........12

> Percentage of All Carriers\' Reported Flight Operations
>
> Departing On Time, by Airport and Time of Day

**Table 5** \...\...\...\...\...\........14

> List of Regularly Scheduled Flights
>
> Arriving Late 80% of the Time or More (Check for all pages)

**Table 6** \...\...\...\...\...\...\...\...15

> Number and Percentage of Regularly
>
> Scheduled Flights Arriving Late 70% of the
>
> Time or More

**Table 7** \...\...\...\...\...\...\...\...16

> On-Time Arrival and Departure
>
> Percentage, by Airport

**Table 8** \...\...\...\...\...\...\...\...20

> Overall Number and Percentage of Flight
>
> Cancellations, by Carrier

**Table 9** \...\...\...\...\...\...\...\...21

Flight Causation Data, By Airline and Category

**Table 10** \...\...\...\...\...\...\...\...22

Flight Causation Data, Graphic Representation

**Footnotes** \...\...\...\...\...\...\...\...23

**Appendix** \...\...\...\...\...\...\...\...24

**Section Page**

***Mishandled Baggage***

**Explanation** \...\...\...\...\...\..........25

**Ranking\--Month** \...\...\...\...\...\..........26

***Oversales***

**Explanation** \...\...\...\...\...\..........27

**Ranking---1st Qtr** \...\...\...\...\...\......\....28

***Consumer Complaints***

**Explanation** \...\...\...\...\...\..........29

**Complaint Tables 1-5** ......\...\..........\...30

> Summary, Complaint Categories, U.S. Airlines,
>
> Incident Date, and Companies Other Than
>
> U.S. Airlines

**Rankings, Table 6 (Month)** .........\...\...\...\.....35

**Complaint Categories** .........\...\...\...\.....36

***Customer Service Reports to the***

***Department of Homeland Security*** 37

***Airline Reports to DOT of Incidents Involving***

***the Loss, Injury, or Death of Animals***

***During Air Transportation*** 38

**[INTRODUCTION]{.underline}**

The *Air Travel Consumer Report* is a monthly product of the Department
of Transportation\'s Office of Aviation Enforcement and Proceedings
(OAEP). The report is designed to assist consumers with information on
the quality of services provided by the airlines.

The report is divided into six sections (Flight Delays, Mishandled
Baggage, Oversales, Consumer Complaints, Customer Service Reports to the
Transportation Security Administration, and Airline Reports of the Loss,
Injury, or Death of Animals During Air Transportation). The sections
that deal with flight delays, mishandled baggage and oversales are based
on data collected by the Department's Bureau of Transportation
Statistics. The section that deals with consumer complaints is based on
data compiled by the OAEP's Aviation Consumer Protection Division
(ACPD). The section that deals with customer service reports to the
Department of Homeland Security's Transportation Security Administration
(TSA) is based on data provided by TSA. The section that deals with
animal incidents during air transport is based on reports required to be
submitted by airlines to the ACPD. Each section of the report is
preceded by a brief explanation of how to read and understand the
information provided.

The report normally is released by the end of the first week of each
month. The report is available via the Internet at
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

![](media/image4.wmf)

**[FLIGHT DELAYS]{.underline}**

This section provides information about airline on-time performance,
flight delays, and cancellations. It is based on data filed by airlines
each month with the Department of Transportation's Bureau of
Transportation Statistics (Office of Airline Information), as described
in 14 CFR Part 234 of DOT\'s regulations. It covers nonstop
scheduled-service flights between points within the United States
(including territories) by the eighteen (18) U.S. air carriers that have
at least one percent of total domestic scheduled-service passenger
revenues, and the one (1)\* carrier that currently reports flight delay
data voluntarily.

The rule requires carriers to currently report on operations to and from
the 32 U.S. airports that account for at least one percent of the
nation\'s total domestic scheduled-service passenger enplanements (see
Appendix for a complete list of the reportable airports). However, all
reporting airlines have voluntarily provided data for their entire
domestic systems, and that information is included in this report.

A flight is counted as \"on time\" if it operated less than 15 minutes
after the scheduled time shown in the carriers\' Computerized
Reservations Systems (CRS). All tables in this report except Table 4 are
based on gate arrival times; Table 4 is based on gate departure times.

In fulfilling DOT's data reporting requirements, the reporting air
carriers use automated and/or manual systems for collecting flight data.
Those using an automated system rely on the Aircraft Communication
Addressing and Reporting System (ACARS) or the Docking Guidance System
(DGS). Based on the latest information available to DOT, of the 20
reporting air carriers, 13 carriers (AirTran, American Eagle,
Continental, Delta, ExpressJet, Frontier, Hawaiian, JetBlue, Northwest,
Pinnacle, Southwest, United, and US Airways) use ACARS exclusively; 1
carrier (American) uses a combination of ACARS and DGS; 1 carrier
(Comair) records arrival times manually; and 4 carriers (Alaska,
Atlantic Southeast, Mesa, and SkyWest) use a combination of ACARS and
manual reporting systems.

As indicated above, a carrier may voluntarily file data for its entire
domestic system. Tables 2, 3, and 4 are limited to the 32 required or
\"reportable\" airports; Tables 5, 6 and 7 contain data on flights
to/from all airports that were reported. Tables 1 and 8 each have one
column for the 32 \"reportable\" airports and another for all of the
airports reported; see footnote C for additional explanation.

Tables 1 through 4 display percentages of flight operations that were on
time, while Tables 5 and 6 show service that was late. Tables 1, 1A, and
2 present data by carrier; airlines are ranked by performance in Table 1
and are listed in alphabetical order by carrier code in Table 2 (see
Appendix for codes). Beginning with the February 1988 report, Table 1A
shows carrier rankings by month and time-series data on the percentage
of flight operations that arrived on time.

Tables 3 and 4 provide information by airport and time of day. Table 5
is a list of the most frequently delayed flights, showing the percentage
of each flight operation that was late that month and the average and
median number of minutes the flight was late. The flights with the
highest percentage of late operations are listed first in Table 5; where
percentages are identical, flights are listed alphabetically by carrier
code. Table 6, like Tables 1, 1A, and 2, presents data by carrier, but
lists the carriers in rank order from worst to best based on the number
of flights which were late 70% of the time or more. Table 7 lists more
than 200 cities in alphabetical order with the corresponding on-time
arrival and departure percentages.

Tables 3, 4, and 5 contain information on the time of day that a flight
operated. All times are local. A 10:50 a.m. departure from Atlanta is
10:50 a.m. Atlanta time; if that flight arrived in Dallas at 11:45 a.m.,
that is 11:45 a.m. Dallas time. If a flight\'s scheduled operating time
changed during the month, Table 5 shows the time that was in effect for
the last flight operation performed that month.

Table 8 displays the number of operations, number of flight
cancellations, and percentage of cancellations by air carrier for the
reportable airports and for the air carriers' domestic system.

Table 9 displays airline flight delay causation data by categories and
Table 10 provides an overall graphic representation of that data.

Except for the flights listed in Table 5, this report provides summary
information - it does not show the on-time record of individual
flights.  The on-time performance for individual markets and flights can
be searched at
<http://www.bts.gov/programs/airline_information/airline_ontime_statistics/>

Airline Service Quality Performance data from the most recent six months
is available for free download as a CD product from the BTS Bookstore at
<https://www.bts.gov/pdc/index.xml>     CDs for earlier months can be
purchased by sending an email to: <Orders@bts.gov> Additional summary
data for airports and airlines can be found at BTS' Flight Delays
at-a-Glance at: <http://www.transtats.bts.gov/HomeDrillChart.asp>

Cause of delay data for airports and airlines can be found at:
<http://www.transtats.bts.gov/OT_Delay/OT_DelayCause1.asp>   

Information on the performance of specific flights is displayed on the
CRS used by most airlines and travel agencies. Each of the reporting
carriers\' flights have a one-digit code between 0 and 9 representing
that flight\'s percentage of on-time operations for the latest reported
month. For example, \"8\" means that flight arrived on time (within 15
minutes) between 80% and 89.9% of the time during the latest reported
month.

**\*Pinnacle Airlines currently reports flight delay data voluntarily,
as permitted by Part 234. Aloha Airlines, which had reported data
voluntarily for January and February 2008, ceased all flight operations
on March 31. Effective with the May-issued report, Aloha is no longer a
ranked airline.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME BY CARRIER \***

  -------------------- ------------ ------------ ----------- ------------ ------------ ------------ ----------- ------------
                       **AT 32                                            **AT ALL                              
                       REPORTABLE                                         REPORTABLE                            
                       AIRPORTS                                           AIRPORTS                              
                       B/**                                               C/**                                  

  **CARRIER A/**       **NUMBER OF\              **PERCENT                **NUMBER OF\              **PERCENT   
                       AIRPORTS\                 OF\                      AIRPORTS\                 OF\         
                       REPORTED**                ARRIVALS\                REPORTED**                ARRIVALS\   
                                                 ON TIME                                            ON TIME     
                                                 D/**                                               D/**        

  **HAWAIIAN AIRLINES               **7**                    **77.3**                  **14**                   **90.5**
  S/**                                                                                                          

  **SKYWEST AIRLINES                **22**                   **85.1**                  **147**                  **84.0**
  S/**                                                                                                          

  **SOUTHWEST AIRLINES              **19**                   **83.4**                  **64**                   **83.3**
  S/**                                                                                                          

  **FRONTIER AIRLINES               **22**                   **82.6**                  **43**                   **82.1**
  S/**                                                                                                          

  **ALASKA AIRLINES                 **16**                   **82.1**                  **47**                   **81.6**
  S/**                                                                                                          

  **US AIRWAYS S/**                 **30**                   **80.9**                  **81**                   **81.3**

  **AIRTRAN AIRWAYS                 **24**                   **80.2**                  **55**                   **81.1**
  S/**                                                                                                          

  **PINNACLE AIRLINES               **16**                   **82.2**                  **114**                  **80.4**
  S/V/**                                                                                                        

  **JETBLUE AIRWAYS                 **19**                   **76.5**                  **45**                   **77.0**
  S/**                                                                                                          

  **ATLANTIC SOUTHEAST              **14**                   **77.6**                  **126**                  **77.0**
  AIRLINES S/**                                                                                                 

  **DELTA AIR LINES                 **31**                   **76.6**                  **94**                   **76.8**
  S/**                                                                                                          

  **EXPRESSJET                      **29**                   **74.7**                  **125**                  **76.5**
  AIRLINES S/**                                                                                                 

  **CONTINENTAL                     **29**                   **76.3**                  **67**                   **76.5**
  AIRLINES S/**                                                                                                 

  **NORTHWEST AIRLINES              **30**                   **76.4**                  **99**                   **75.9**
  S/**                                                                                                          

  **COMAIR S/**                     **23**                   **74.7**                  **91**                   **75.3**

  **AMERICAN EAGLE**                **18**                   **74.8**                  **115**                  **74.4**

  **MESA AIRLINE S/**               **21**                   **73.9**                  **116**                  **73.2**

  **UNITED AIRLINES                 **31**                   **73.1**                  **84**                   **72.8**
  S/**                                                                                                          

  **AMERICAN AIRLINES               **30**                   **65.3**                  **80**                   **65.3**
  S/**                                                                                                          

  **TOTAL**                                      **77.1**                                           **77.7**    
  -------------------- ------------ ------------ ----------- ------------ ------------ ------------ ----------- ------------

-   **For simplicity, statistics are displayed to one decimal place.
    Actual ranking order is based on our computer carrying out the
    number of decimal places to nine.**

> **\* All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, plus other carriers that report
> voluntarily. The carriers that are ranked in this table are the same
> carriers that are ranked in the "Mishandled Baggage" and "Consumer
> Complaints" sections of this report.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1A. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME AND CARRIER RANK, BY MONTH, QUARTER, AND DATABASE TO DATE**

<table>
<colgroup>
<col style="width: 17%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 5%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
</colgroup>
<tbody>
<tr class="odd">
<td rowspan="3"><strong>CARRIER</strong>*</td>
<td colspan="2"><p><strong>2nd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>3rd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>4th</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>1st</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2" rowspan="2"><strong>FEB - 08</strong></td>
<td colspan="2" rowspan="2"><strong>MAR - 08</strong></td>
<td colspan="2" rowspan="2"><strong>APR - 08</strong></td>
<td colspan="2" rowspan="2"><p><strong>12 MONTHS ENDING</strong></p>
<p><strong>APRIL 2008</strong></p></td>
<td colspan="2" rowspan="2"><p><strong>DATABASE T0 DATE</strong></p>
<p><strong>SEP 1987-</strong></p>
<p><strong>APRIL 2008</strong></p></td>
</tr>
<tr class="even">
<td colspan="2"><strong>04 – 06 2007</strong></td>
<td colspan="2"><strong>07 - 09 2007</strong></td>
<td colspan="2"><strong>10 - 12 2007</strong></td>
<td colspan="2"><strong>01 - 03 2008</strong></td>
</tr>
<tr class="odd">
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
</tr>
<tr class="even">
<td><strong>AIRTRAN</strong></td>
<td><strong>79.7</strong></td>
<td><strong>5</strong></td>
<td><strong>75.0</strong></td>
<td><strong>10</strong></td>
<td><strong>76.0</strong></td>
<td><strong>6</strong></td>
<td><strong>70.8</strong></td>
<td><strong>10</strong></td>
<td><strong>64.4</strong></td>
<td><strong>15</strong></td>
<td><strong>70.0</strong></td>
<td><strong>13</strong></td>
<td><strong>81.1</strong></td>
<td><strong>7</strong></td>
<td><strong>75.4</strong></td>
<td><strong>6</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
</tr>
<tr class="odd">
<td><strong>ALASKA</strong></td>
<td><strong>75.4</strong></td>
<td><strong>9</strong></td>
<td><strong>69.4</strong></td>
<td><strong>19</strong></td>
<td><strong>73.0</strong></td>
<td><strong>13</strong></td>
<td><strong>75.9</strong></td>
<td><strong>3</strong></td>
<td><strong>76.7</strong></td>
<td><strong>4</strong></td>
<td><strong>78.0</strong></td>
<td><strong>3</strong></td>
<td><strong>81.6</strong></td>
<td><strong>5</strong></td>
<td><strong>73.4</strong></td>
<td><strong>12</strong></td>
<td><strong>75.5</strong></td>
<td><strong>8</strong></td>
</tr>
<tr class="even">
<td><strong>ALOHA</strong>**</td>
<td><strong>90.2</strong></td>
<td><strong>2</strong></td>
<td><strong>94.7</strong></td>
<td><strong>1</strong></td>
<td><strong>92.1</strong></td>
<td><strong>2</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
<td><strong>95.6</strong></td>
<td><strong>1</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
</tr>
<tr class="odd">
<td><strong>AMERICAN</strong></td>
<td><strong>66.6</strong></td>
<td><strong>19</strong></td>
<td><strong>70.5</strong></td>
<td><strong>17</strong></td>
<td><strong>70.1</strong></td>
<td><strong>16</strong></td>
<td><strong>63.4</strong></td>
<td><strong>19</strong></td>
<td><strong>61.7</strong></td>
<td><strong>18</strong></td>
<td><strong>62.0</strong></td>
<td><strong>19</strong></td>
<td><strong>65.3</strong></td>
<td><strong>19</strong></td>
<td><strong>67.2</strong></td>
<td><strong>18</strong></td>
<td><strong>78.2</strong></td>
<td><strong>4</strong></td>
</tr>
<tr class="even">
<td><strong>AMERICAN EAGLE</strong></td>
<td><strong>68.9</strong></td>
<td><strong>17</strong></td>
<td><strong>70.7</strong></td>
<td><strong>16</strong></td>
<td><strong>69.6</strong></td>
<td><strong>18</strong></td>
<td><strong>64.4</strong></td>
<td><strong>18</strong></td>
<td><strong>60.6</strong></td>
<td><strong>20</strong></td>
<td><strong>66.4</strong></td>
<td><strong>17</strong></td>
<td><strong>74.4</strong></td>
<td><strong>16</strong></td>
<td><strong>68.6</strong></td>
<td><strong>17</strong></td>
<td><strong>73.5</strong></td>
<td><strong>9</strong></td>
</tr>
<tr class="odd">
<td><strong>ATLANTIC SOUTHEAST</strong></td>
<td><strong>68.1</strong></td>
<td><strong>18</strong></td>
<td><strong>57.0</strong></td>
<td><strong>20</strong></td>
<td><strong>68.0</strong></td>
<td><strong>20</strong></td>
<td><strong>69.4</strong></td>
<td><strong>13</strong></td>
<td><strong>68.1</strong></td>
<td><strong>10</strong></td>
<td><strong>69.1</strong></td>
<td><strong>14</strong></td>
<td><strong>77.01</strong></td>
<td><strong>10</strong></td>
<td><strong>66.0</strong></td>
<td><strong>19</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
</tr>
<tr class="even">
<td><strong>COMAIR</strong></td>
<td><strong>69.4</strong></td>
<td><strong>15</strong></td>
<td><strong>69.6</strong></td>
<td><strong>18</strong></td>
<td><strong>69.7</strong></td>
<td><strong>17</strong></td>
<td><strong>66.7</strong></td>
<td><strong>16</strong></td>
<td><strong>61.4</strong></td>
<td><strong>19</strong></td>
<td><strong>66.0</strong></td>
<td><strong>18</strong></td>
<td><strong>75.3</strong></td>
<td><strong>15</strong></td>
<td><strong>69.5</strong></td>
<td><strong>15</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
</tr>
<tr class="odd">
<td><strong>CONTINENTAL</strong></td>
<td><strong>72.2</strong></td>
<td><strong>12</strong></td>
<td><strong>77.3</strong></td>
<td><strong>8</strong></td>
<td><strong>74.9</strong></td>
<td><strong>9</strong></td>
<td><strong>71.0</strong></td>
<td><strong>8</strong></td>
<td><strong>70.2</strong></td>
<td><strong>8</strong></td>
<td><strong>68.4</strong></td>
<td><strong>15</strong></td>
<td><strong>76.45</strong></td>
<td><strong>13</strong></td>
<td><strong>74.1</strong></td>
<td><strong>9</strong></td>
<td><strong>78.3</strong></td>
<td><strong>3</strong></td>
</tr>
<tr class="even">
<td><strong>DELTA</strong></td>
<td><strong>77.7</strong></td>
<td><strong>7</strong></td>
<td><strong>72.1</strong></td>
<td><strong>12</strong></td>
<td><strong>79.2</strong></td>
<td><strong>4</strong></td>
<td><strong>75.8</strong></td>
<td><strong>4</strong></td>
<td><strong>77.2</strong></td>
<td><strong>3</strong></td>
<td><strong>71.7</strong></td>
<td><strong>8</strong></td>
<td><strong>76.8</strong></td>
<td><strong>11</strong></td>
<td><strong>75.8</strong></td>
<td><strong>5</strong></td>
<td><strong>77.6</strong></td>
<td><strong>6</strong></td>
</tr>
<tr class="odd">
<td><strong>EXPRESSJET</strong></td>
<td><strong>72.7</strong></td>
<td><strong>11</strong></td>
<td><strong>77.9</strong></td>
<td><strong>6</strong></td>
<td><strong>73.5</strong></td>
<td><strong>11</strong></td>
<td><strong>69.4</strong></td>
<td><strong>12</strong></td>
<td><strong>67.6</strong></td>
<td><strong>12</strong></td>
<td><strong>67.8</strong></td>
<td><strong>16</strong></td>
<td><strong>76.47</strong></td>
<td><strong>12</strong></td>
<td><strong>73.8</strong></td>
<td><strong>10</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
</tr>
<tr class="even">
<td><strong>FRONTIER</strong></td>
<td><strong>77.2</strong></td>
<td><strong>8</strong></td>
<td><strong>79.9</strong></td>
<td><strong>3</strong></td>
<td><strong>75.5</strong></td>
<td><strong>7</strong></td>
<td><strong>75.0</strong></td>
<td><strong>5</strong></td>
<td><strong>75.1</strong></td>
<td><strong>6</strong></td>
<td><strong>73.4</strong></td>
<td><strong>7</strong></td>
<td><strong>82.1</strong></td>
<td><strong>4</strong></td>
<td><strong>76.9</strong></td>
<td><strong>3</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
</tr>
<tr class="odd">
<td><strong>HAWAIIAN</strong></td>
<td><strong>93.6</strong></td>
<td><strong>1</strong></td>
<td><strong>94.0</strong></td>
<td><strong>2</strong></td>
<td><strong>93.0</strong></td>
<td><strong>1</strong></td>
<td><strong>93.9</strong></td>
<td><strong>1</strong></td>
<td><strong>93.1</strong></td>
<td><strong>2</strong></td>
<td><strong>94.5</strong></td>
<td><strong>1</strong></td>
<td><strong>90.5</strong></td>
<td><strong>1</strong></td>
<td><strong>93.3</strong></td>
<td><strong>1</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
</tr>
<tr class="even">
<td><strong>JETBLUE</strong></td>
<td><strong>68.9</strong></td>
<td><strong>16</strong></td>
<td><strong>73.9</strong></td>
<td><strong>11</strong></td>
<td><strong>73.9</strong></td>
<td><strong>10</strong></td>
<td><strong>71.7</strong></td>
<td><strong>7</strong></td>
<td><strong>67.8</strong></td>
<td><strong>11</strong></td>
<td><strong>70.7</strong></td>
<td><strong>11</strong></td>
<td><strong>77.02</strong></td>
<td><strong>9</strong></td>
<td><strong>73.2</strong></td>
<td><strong>13</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
</tr>
<tr class="odd">
<td><strong>MESA</strong></td>
<td><strong>74.8</strong></td>
<td><strong>10</strong></td>
<td><strong>77.1</strong></td>
<td><strong>9</strong></td>
<td><strong>72.4</strong></td>
<td><strong>14</strong></td>
<td><strong>69.1</strong></td>
<td><strong>14</strong></td>
<td><strong>62.9</strong></td>
<td><strong>17</strong></td>
<td><strong>75.8</strong></td>
<td><strong>5</strong></td>
<td><strong>73.2</strong></td>
<td><strong>17</strong></td>
<td><strong>73.5</strong></td>
<td><strong>11</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
</tr>
<tr class="even">
<td><strong>NORTHWEST</strong></td>
<td><strong>70.8</strong></td>
<td><strong>14</strong></td>
<td><strong>71.8</strong></td>
<td><strong>13</strong></td>
<td><strong>70.2</strong></td>
<td><strong>15</strong></td>
<td><strong>69.5</strong></td>
<td><strong>11</strong></td>
<td><strong>65.9</strong></td>
<td><strong>13</strong></td>
<td><strong>70.1</strong></td>
<td><strong>12</strong></td>
<td><strong>75.9</strong></td>
<td><strong>14</strong></td>
<td><strong>70.8</strong></td>
<td><strong>14</strong></td>
<td><strong>79</strong></td>
<td><strong>2</strong></td>
</tr>
<tr class="odd">
<td><strong>PINNACLE</strong></td>
<td><strong>81.2</strong></td>
<td><strong>3</strong></td>
<td><strong>77.3</strong></td>
<td><strong>7</strong></td>
<td><strong>73.3</strong></td>
<td><strong>12</strong></td>
<td><strong>68.1</strong></td>
<td><strong>15</strong></td>
<td><strong>63.6</strong></td>
<td><strong>16</strong></td>
<td><strong>71.5</strong></td>
<td><strong>10</strong></td>
<td><strong>80.4</strong></td>
<td><strong>8</strong></td>
<td><strong>74.7</strong></td>
<td><strong>7</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
</tr>
<tr class="even">
<td><strong>SKYWEST</strong></td>
<td><strong>79.7</strong></td>
<td><strong>6</strong></td>
<td><strong>78.0</strong></td>
<td><strong>5</strong></td>
<td><strong>75.0</strong></td>
<td><strong>8</strong></td>
<td><strong>70.9</strong></td>
<td><strong>9</strong></td>
<td><strong>69.1</strong></td>
<td><strong>9</strong></td>
<td><strong>77.8</strong></td>
<td><strong>4</strong></td>
<td><strong>84.0</strong></td>
<td><strong>2</strong></td>
<td><strong>76.2</strong></td>
<td><strong>4</strong></td>
<td><strong>(--)</strong></td>
<td><strong>(--)</strong></td>
</tr>
<tr class="odd">
<td><strong>SOUTHWEST</strong></td>
<td><strong>80.6</strong></td>
<td><strong>4</strong></td>
<td><strong>79.5</strong></td>
<td><strong>4</strong></td>
<td><strong>79.7</strong></td>
<td><strong>3</strong></td>
<td><strong>74.8</strong></td>
<td><strong>6</strong></td>
<td><strong>72.5</strong></td>
<td><strong>7</strong></td>
<td><strong>74.4</strong></td>
<td><strong>6</strong></td>
<td><strong>83.3</strong></td>
<td><strong>3</strong></td>
<td><strong>78.7</strong></td>
<td><strong>2</strong></td>
<td><strong>81.9</strong></td>
<td><strong>1</strong></td>
</tr>
<tr class="even">
<td><strong>UNITED</strong></td>
<td><strong>71.5</strong></td>
<td><strong>13</strong></td>
<td><strong>71.3</strong></td>
<td><strong>15</strong></td>
<td><strong>68.2</strong></td>
<td><strong>19</strong></td>
<td><strong>66.4</strong></td>
<td><strong>17</strong></td>
<td><strong>65.1</strong></td>
<td><strong>14</strong></td>
<td><strong>71.7</strong></td>
<td><strong>9</strong></td>
<td><strong>72.8</strong></td>
<td><strong>18</strong></td>
<td><strong>69.4</strong></td>
<td><strong>16</strong></td>
<td><strong>75.9</strong></td>
<td><strong>7</strong></td>
</tr>
<tr class="odd">
<td><strong>US AIRWAYS</strong></td>
<td><strong>64.3</strong></td>
<td><strong>20</strong></td>
<td><strong>71.7</strong></td>
<td><strong>14</strong></td>
<td><strong>76.9</strong></td>
<td><strong>5</strong></td>
<td><strong>78.3</strong></td>
<td><strong>2</strong></td>
<td><strong>76.3</strong></td>
<td><strong>5</strong></td>
<td><strong>79.1</strong></td>
<td><strong>2</strong></td>
<td><strong>81.3</strong></td>
<td><strong>6</strong></td>
<td><strong>74.2</strong></td>
<td><strong>8</strong></td>
<td><strong>78.1</strong></td>
<td><strong>5</strong></td>
</tr>
<tr class="even">
<td><strong>Total</strong></td>
<td><strong>73.9</strong></td>
<td></td>
<td><strong>74.2</strong></td>
<td></td>
<td><strong>74.2</strong></td>
<td></td>
<td><strong>70.8</strong></td>
<td></td>
<td><strong>68.6</strong></td>
<td></td>
<td><strong>71.6</strong></td>
<td></td>
<td><strong>77.7</strong></td>
<td></td>
<td><strong>73.4</strong></td>
<td></td>
<td><strong>78.2</strong></td>
<td></td>
</tr>
</tbody>
</table>

> **For simplicity, statistics are displayed to one decimal place.
> Actual ranking order is based on our computer carrying out the number
> of decimal places to nine.**
>
> \* **All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, plus other carriers that report
> voluntarily (Pinnacle Airlines).**
>
> **\*\* Aloha Airlines ceased all flight operations on March 31, 2008.
> The carrier's ranking in this table ceased effective with the May
> 2008-issued report.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ----------- ----------- ----------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ----------
  **ARRIVAL                                                                                                                                                                                   
  AIRPORT**                                                                                                                                                                                   
  **\***                                                                                                                                                                                      

                  **ATL**                **BOS**                **BWI**                **CLT**                 **CVG**               **DCA**               **DEN**                **DFW**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\     **\# OF\    **% ON\     **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**      ARR.**      TIME**      ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**

  **9E**          **592**     **71.3**   **111**     **71.2**   **56**     **76.8**    **90**      **75.6**    **215**    **82.3**   **164**    **89.0**   **70**      **68.6**   **56**      **78.6**

  **AA**          **701**     **65.0**   **1108**    **70.0**   **268**    **75.7**    **167**     **70.7**    **H/**                **869**    **68.5**   **646**     **64.9**   **13454**   **67.7**

  **AS**          **H/**                 **90**      **92.2**   **H/**                 **H/**                  **H/**                **90**     **74.4**   **180**     **87.2**   **90**      **85.6**

  **B6**          **H/**                 **1762**    **79.1**   **H/**                 **147**     **63.3**    **H/**                **H/**                **83**      **81.9**   **H/**      

  **CO**          **375**     **72.0**   **576**     **72.9**   **172**    **86.0**    **1**       **0.0**     **H/**                **337**    **86.1**   **313**     **72.2**   **311**     **67.5**

  **DL**          **12049**   **79.3**   **1396**    **74.0**   **321**    **76.6**    **263**     **77.6**    **1530**   **84.4**   **917**    **79.1**   **337**     **76.9**   **325**     **75.7**

  **EV**          **11073**   **77.5**   **4**       **50.0**   **1**      **100.0**   **32**      **59.4**    **455**    **88.6**   **H/**                **H/**                 **4**       **75.0**

  **F9**          **132**     **71.2**   **H/**                 **H/**                 **H/**                  **H/**                **90**     **80.0**   **3956**    **85.2**   **167**     **82.0**

  **FL**          **7294**    **82.3**   **704**     **80.4**   **1174**   **83.6**    **222**     **76.6**    **H/**                **218**    **79.4**   **114**     **78.9**   **229**     **74.7**

  **HA**          **H/**                 **H/**                 **H/**                 **H/**                  **H/**                **H/**                **H/**                 **H/**      

  **MQ**          **57**      **45.6**   **817**     **71.7**   **146**    **72.6**    **403**     **69.0**    **508**    **74.2**   **852**    **74.3**   **H/**                 **7451**    **76.6**

  **NW**          **270**     **71.1**   **334**     **66.2**   **286**    **74.1**    **192**     **66.7**    **H/**                **529**    **72.8**   **293**     **70.3**   **139**     **65.5**

  **OH**          **719**     **59.2**   **1053**    **71.3**   **255**    **72.5**    **138**     **65.9**    **4818**   **84.4**   **508**    **76.6**   **26**      **76.9**   **108**     **67.6**

  **OO**          **393**     **85.8**   **H/**                 **85**     **82.4**    **9**       **100.0**   **131**    **82.4**   **H/**                **4197**    **85.2**   **157**     **86.0**

  **UA**          **231**     **74.0**   **821**     **73.9**   **408**    **73.3**    **153**     **72.5**    **82**     **54.9**   **443**    **70.7**   **6214**    **76.7**   **366**     **68.9**

  **US**          **313**     **80.2**   **1696**    **80.1**   **365**    **77.8**    **6356**    **83.3**    **H/**                **2163**   **86.3**   **289**     **81.0**   **462**     **81.4**

  **WN**          **H/**                 **H/**                 **4966**   **84.7**    **H/**                  **H/**                **H/**                **1771**    **84.8**   **H/**      

  **XE**          **165**     **67.9**   **50**      **80.0**   **55**     **72.7**    **464**     **65.7**    **200**    **82.0**   **183**    **67.2**   **151**     **86.1**   **159**     **74.2**

  **YV**          **259**     **69.1**   **56**      **44.6**   **53**     **69.8**    **1880**    **74.4**    **H/**                **H/**                **1024**    **82.3**   **8**       **50.0**

  **TOTAL**       **34623**   **78.2**   **10578**   **75.1**   **8611**   **82.0**    **10517**   **78.8**    **7939**   **83.5**   **7363**   **78.5**   **19664**   **80.9**   **23486**   **71.3**
  --------------- ----------- ---------- ----------- ---------- ---------- ----------- ----------- ----------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ---------- ---------- ----------- ---------- ----------- ----------
  **ARRIVAL                                                                                                                                                                                  
  AIRPORT \***                                                                                                                                                                               

                  **DTW**                **EWR**                **FLL**               **IAD**               **IAH**                 **JFK**               **LAS**                **LAX**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\     **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**      ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**

  **9E**          **4252**    **85.2**   **H/**                 **30**     **86.7**   **67**     **74.6**   **148**     **80.4**    **H/**                **H/**                 **H/**      

  **AA**          **330**     **65.5**   **509**     **60.1**   **434**    **72.1**   **320**    **63.4**   **358**     **67.9**    **1018**   **59.3**   **601**     **62.4**   **2454**    **60.3**

  **AS**          **H/**                 **60**      **70.0**   **H/**                **H/**                **H/**                  **H/**                **347**     **86.2**   **559**     **86.8**

  **B6**          **H/**                 **434**     **67.1**   **1282**   **75.7**   **638**    **82.1**   **H/**                  **4695**   **75.8**   **299**     **86.3**   **H/**      

  **CO**          **176**     **80.1**   **4955**    **73.3**   **549**    **80.0**   **H/**                **7218**    **82.4**    **108**    **67.6**   **527**     **74.8**   **586**     **65.7**

  **DL**          **99**      **78.8**   **311**     **72.0**   **819**    **72.4**   **217**    **79.7**   **88**      **73.9**    **1341**   **72.6**   **592**     **68.1**   **1022**    **70.2**

  **EV**          **112**     **76.8**   **56**      **50.0**   **H/**                **26**     **96.2**   **1**       **100.0**   **H/**                **H/**                 **H/**      

  **F9**          **83**      **72.3**   **H/**                 **60**     **68.3**   **H/**                **60**      **81.7**    **H/**                **260**     **81.5**   **200**     **75.0**

  **FL**          **204**     **79.9**   **143**     **62.2**   **621**    **79.2**   **205**    **78.5**   **H/**                  **H/**                **226**     **77.9**   **136**     **66.2**

  **HA**          **H/**                 **H/**                 **H/**                **H/**                **H/**                  **H/**                **60**      **76.7**   **67**      **79.1**

  **MQ**          **198**     **59.6**   **112**     **71.4**   **H/**                **H/**                **H/**                  **613**    **71.9**   **114**     **87.7**   **1387**    **92.4**

  **NW**          **7049**    **83.3**   **299**     **55.5**   **256**    **67.6**   **117**    **67.5**   **119**     **65.5**    **175**    **59.4**   **396**     **70.2**   **503**     **66.8**

  **OH**          **177**     **74.0**   **107**     **65.4**   **49**     **67.3**   **71**     **93.0**   **80**      **82.5**    **1234**   **69.9**   **H/**                 **H/**      

  **OO**          **37**      **70.3**   **134**     **58.2**   **H/**                **H/**                **242**     **86.8**    **H/**                **257**     **86.0**   **3751**    **85.9**

  **UA**          **210**     **66.2**   **412**     **66.0**   **154**    **63.6**   **2295**   **80.6**   **142**     **76.8**    **464**    **75.4**   **992**     **73.3**   **2422**    **71.2**

  **US**          **223**     **87.0**   **294**     **68.7**   **628**    **77.2**   **90**     **76.7**   **146**     **91.8**    **180**    **80.0**   **2478**    **82.2**   **683**     **77.5**

  **WN**          **586**     **84.5**   **H/**                 **1388**   **80.8**   **326**    **78.5**   **H/**                  **H/**                **7186**    **84.0**   **3578**    **81.2**

  **XE**          **189**     **57.1**   **4405**    **66.3**   **H/**                **310**    **74.5**   **6905**    **78.4**    **H/**                **51**      **88.2**   **910**     **89.7**

  **YV**          **154**     **64.3**   **44**      **68.2**   **H/**                **1714**   **66.4**   **209**     **72.7**    **77**     **67.5**   **316**     **83.9**   **30**      **83.3**

  **TOTAL**       **14079**   **82.1**   **12275**   **68.7**   **6270**   **76.3**   **6396**   **75.4**   **15716**   **80.1**    **9905**   **72.3**   **14702**   **80.8**   **18288**   **77.6**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ---------- ---------- ----------- ---------- ----------- ----------

> **\* See Appendix at end of this section for list of airport and
> carrier codes.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ----------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                              

                  **LGA**                **MCO**                **MDW**               **MIA**                **MSP**                **OAK**               **ORD**                **PDX**    

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\     **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**      ARR.**      TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**

  **9E**          **198**     **58.1**   **H/**                 **H/**                **H/**                 **1931**    **84.5**   **H/**                **H/**                 **H/**     

  **AA**          **1837**    **49.9**   **924**     **64.5**   **H/**                **3382**   **68.1**    **513**     **66.9**   **90**     **58.9**   **6072**    **65.6**   **191**    **55.0**

  **AS**          **H/**                 **90**      **80.0**   **H/**                **30**     **73.3**    **H/**                 **400**    **85.8**   **120**     **71.7**   **1001**   **80.5**

  **B6**          **240**     **45.8**   **1162**    **77.9**   **H/**                **H/**                 **H/**                 **330**    **86.1**   **196**     **67.9**   **30**     **86.7**

  **CO**          **380**     **53.2**   **661**     **77.3**   **8**      **62.5**   **329**    **80.9**    **128**     **82.0**   **90**     **73.3**   **410**     **65.6**   **120**    **70.8**

  **DL**          **1797**    **62.9**   **1056**    **75.7**   **H/**                **354**    **78.0**    **120**     **79.2**   **29**     **89.7**   **256**     **73.4**   **201**    **71.6**

  **EV**          **79**      **59.5**   **H/**                 **H/**                **H/**                 **11**      **81.8**   **H/**                **H/**                 **H/**     

  **F9**          **71**      **45.1**   **77**      **75.3**   **175**    **83.4**   **H/**                 **111**     **86.5**   **H/**                **H/**                 **136**    **83.8**

  **FL**          **601**     **53.9**   **1885**    **83.0**   **593**    **84.1**   **173**    **87.3**    **280**     **83.6**   **H/**                **H/**                 **H/**     

  **HA**          **H/**                 **H/**                 **H/**                **H/**                 **H/**                 **H/**                **H/**                 **60**     **83.3**

  **MQ**          **1472**    **52.6**   **H/**                 **H/**                **500**    **78.4**    **H/**                 **H/**                **7381**    **73.6**   **H/**     

  **NW**          **563**     **44.9**   **579**     **71.2**   **198**    **78.3**   **191**    **68.1**    **6922**    **80.5**   **H/**                **559**     **67.6**   **150**    **79.3**

  **OH**          **1134**    **59.4**   **84**      **76.2**   **30**     **50.0**   **59**     **71.2**    **165**     **75.2**   **H/**                **280**     **69.3**   **H/**     

  **OO**          **H/**                 **H/**                 **H/**                **H/**                 **220**     **79.1**   **212**    **88.7**   **3995**    **73.0**   **889**    **92.1**

  **UA**          **645**     **53.5**   **617**     **74.9**   **H/**                **35**     **37.1**    **447**     **68.0**   **142**    **73.9**   **7705**    **73.7**   **531**    **69.3**

  **US**          **1129**    **69.2**   **842**     **80.0**   **H/**                **290**    **71.7**    **243**     **84.0**   **133**    **87.2**   **619**     **69.5**   **225**    **81.3**

  **WN**          **H/**                 **3552**    **82.4**   **6612**   **83.2**   **H/**                 **H/**                 **4056**   **84.4**   **H/**                 **1204**   **82.6**

  **XE**          **73**      **46.6**   **4**       **75.0**   **81**     **65.4**   **5**      **100.0**   **265**     **68.3**   **H/**                **171**     **63.7**   **60**     **71.7**

  **YV**          **60**      **33.3**   **H/**                 **H/**                **H/**                 **H/**                 **30**     **93.3**   **2239**    **59.7**   **H/**     

  **TOTAL**       **10279**   **56.0**   **11533**   **78.4**   **7697**   **82.8**   **5348**   **71.2**    **11356**   **79.9**   **5512**   **84.0**   **30003**   **70.4**   **4798**   **80.4**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ----------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                               
  AIRPORT \***                                                                                                                                                                            

                  **PHL**               **PHX**                **SAN**               **SEA**               **SFO**                **SLC**                **STL**               **TPA**    

  **CARRIER\***   **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\
                  ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**

  **9E**          **167**    **70.7**   **H/**                 **H/**                **H/**                **H/**                 **H/**                 **144**    **70.8**   **H/**     

  **AA**          **467**    **58.0**   **482**     **65.1**   **505**    **62.2**   **467**    **56.1**   **1016**    **60.4**   **206**     **59.2**   **1568**   **70.9**   **575**    **69.7**

  **AS**          **H/**                **300**     **87.0**   **326**    **82.5**   **3869**   **81.1**   **417**     **80.1**   **H/**                 **H/**                **H/**     

  **B6**          **H/**                **60**      **81.7**   **150**    **78.7**   **60**     **90.0**   **150**     **74.0**   **185**     **87.0**   **H/**                **353**    **77.6**

  **CO**          **171**    **77.8**   **382**     **66.8**   **288**    **67.0**   **366**    **65.3**   **364**     **64.6**   **78**      **74.4**   **H/**                **516**    **82.9**

  **DL**          **316**    **75.6**   **365**     **68.8**   **343**    **70.6**   **393**    **80.4**   **355**     **61.7**   **2210**    **84.3**   **111**    **74.8**   **748**    **73.1**

  **EV**          **29**     **89.7**   **H/**                 **H/**                **H/**                **H/**                 **H/**                 **120**    **72.5**   **H/**     

  **F9**          **60**     **73.3**   **200**     **85.0**   **186**    **77.4**   **106**    **81.1**   **138**     **73.9**   **194**     **82.5**   **88**     **84.1**   **44**     **70.5**

  **FL**          **411**    **70.3**   **153**     **79.1**   **61**     **70.5**   **H/**                **52**      **78.8**   **H/**                 **137**    **81.0**   **757**    **79.9**

  **HA**          **H/**                **30**      **76.7**   **60**     **85.0**   **90**     **67.8**   **30**      **76.7**   **H/**                 **H/**                **H/**     

  **MQ**          **H/**                **H/**                 **635**    **93.7**   **H/**                **142**     **93.7**   **H/**                 **86**     **67.4**   **H/**     

  **NW**          **330**    **62.4**   **328**     **69.8**   **178**    **65.2**   **359**    **71.6**   **292**     **65.4**   **90**      **85.6**   **253**    **72.7**   **379**    **68.9**

  **OH**          **332**    **63.3**   **H/**                 **H/**                **H/**                **H/**                 **H/**                 **4**      **25.0**   **34**     **38.2**

  **OO**          **74**     **56.8**   **273**     **89.7**   **522**    **91.8**   **459**    **90.8**   **3103**    **84.6**   **6334**    **91.6**   **104**    **66.3**   **H/**     

  **UA**          **476**    **67.9**   **477**     **71.1**   **718**    **67.3**   **738**    **69.5**   **3746**    **72.7**   **206**     **64.1**   **60**     **81.7**   **307**    **69.4**

  **US**          **3604**   **74.9**   **5490**    **84.7**   **434**    **83.4**   **278**    **75.9**   **574**     **77.7**   **154**     **85.7**   **120**    **87.5**   **714**    **81.5**

  **WN**          **1926**   **73.7**   **5844**    **85.3**   **3155**   **84.3**   **1376**   **83.0**   **1022**    **83.0**   **1448**    **85.4**   **2150**   **84.1**   **2616**   **83.6**

  **XE**          **27**     **77.8**   **146**     **84.9**   **436**    **82.1**   **90**     **67.8**   **141**     **90.1**   **474**     **86.1**   **248**    **71.8**   **7**      **85.7**

  **YV**          **1**      **0.0**    **2715**    **88.1**   **8**      **87.5**   **H/**                **H/**                 **74**      **78.4**   **73**     **75.3**   **H/**     

  **TOTAL**       **8391**   **72.0**   **17245**   **83.5**   **8005**   **80.4**   **8651**   **78.1**   **11542**   **76.0**   **11653**   **87.6**   **5266**   **77.4**   **7050**   **78.7**
  --------------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                                              

  **SCHEDULED\   **ATL**    **BOS**    **BWI**    **CLT**    **CVG**    **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**    **IAD**    **IAH**    **JFK**    **LAS**    **LAX**    **LGA**    **MCO**
  ARRIVAL TIME**                                                                                                                                                                                            

  **600 - 659    **85.7**   **84.7**   **J/**     **90.4**   **90.0**   **J/**     **94.1**   **82.0**   **86.7**   **82.1**   **84.2**   **85.2**   **93.3**   **79.9**   **85.1**   **89.4**   **54.5**   **79.4**
  AM**                                                                                                                                                                                                      

  **700 - 759    **92.8**   **90.5**   **91.1**   **90.4**   **94.8**   **90.7**   **87.3**   **79.9**   **89.1**   **89.0**   **86.7**   **78.4**   **82.3**   **81.9**   **92.4**   **93.8**   **81.7**   **83.7**
  AM**                                                                                                                                                                                                      

  **800 - 859    **85.6**   **88.4**   **93.6**   **85.0**   **88.7**   **86.4**   **89.4**   **78.0**   **90.0**   **88.2**   **94.7**   **93.0**   **83.0**   **83.1**   **90.5**   **89.7**   **71.6**   **92.9**
  AM**                                                                                                                                                                                                      

  **900 - 959    **80.0**   **85.1**   **93.2**   **87.8**   **85.5**   **84.5**   **86.8**   **78.1**   **88.4**   **93.7**   **91.2**   **93.0**   **86.5**   **89.3**   **87.0**   **85.1**   **70.4**   **91.4**
  AM**                                                                                                                                                                                                      

  **1000 - 1059  **80.6**   **82.1**   **91.0**   **81.1**   **89.3**   **79.6**   **82.5**   **76.9**   **86.5**   **87.1**   **90.4**   **85.2**   **85.6**   **87.5**   **81.5**   **81.1**   **64.4**   **90.0**
  AM**                                                                                                                                                                                                      

  **1100 - 1159  **82.5**   **80.8**   **89.5**   **77.5**   **81.4**   **81.9**   **88.1**   **76.5**   **87.1**   **80.7**   **84.0**   **78.7**   **86.3**   **85.2**   **84.3**   **77.9**   **61.6**   **82.4**
  AM**                                                                                                                                                                                                      

  **1200 - 1259  **79.5**   **84.7**   **87.8**   **81.5**   **87.5**   **80.9**   **80.8**   **74.5**   **85.4**   **78.3**   **80.8**   **84.8**   **82.8**   **85.5**   **83.5**   **76.3**   **61.0**   **82.4**
  PM**                                                                                                                                                                                                      

  **100 - 159    **80.2**   **79.8**   **87.9**   **85.3**   **79.5**   **84.2**   **82.0**   **72.7**   **81.2**   **75.5**   **78.5**   **80.1**   **82.8**   **79.5**   **78.2**   **78.9**   **58.4**   **84.4**
  PM**                                                                                                                                                                                                      

  **200 - 259    **76.3**   **80.3**   **83.6**   **79.4**   **85.9**   **82.1**   **82.4**   **73.7**   **85.5**   **64.8**   **78.7**   **79.6**   **79.5**   **76.7**   **84.8**   **77.8**   **53.7**   **80.0**
  PM**                                                                                                                                                                                                      

  **300 - 359    **76.0**   **75.6**   **81.7**   **82.6**   **84.8**   **77.9**   **82.0**   **73.8**   **83.6**   **63.3**   **78.7**   **76.8**   **81.2**   **65.2**   **79.0**   **81.0**   **52.9**   **78.2**
  PM**                                                                                                                                                                                                      

  **400 - 459    **77.1**   **71.2**   **77.0**   **74.8**   **81.6**   **72.9**   **77.2**   **69.9**   **82.2**   **58.9**   **77.5**   **69.5**   **78.2**   **70.5**   **75.7**   **77.4**   **51.3**   **77.7**
  PM**                                                                                                                                                                                                      

  **500 - 559    **78.9**   **72.3**   **75.9**   **69.8**   **66.7**   **73.7**   **78.1**   **68.2**   **81.3**   **57.0**   **70.5**   **78.1**   **74.0**   **64.7**   **79.4**   **72.2**   **52.2**   **76.1**
  PM**                                                                                                                                                                                                      

  **600 - 659    **74.9**   **64.1**   **80.5**   **72.2**   **82.1**   **74.0**   **77.6**   **66.9**   **76.4**   **58.8**   **70.6**   **68.7**   **75.1**   **60.2**   **76.5**   **80.4**   **47.4**   **72.2**
  PM**                                                                                                                                                                                                      

  **700 - 759    **71.1**   **66.0**   **77.3**   **74.2**   **77.9**   **74.6**   **70.3**   **67.4**   **76.5**   **54.6**   **71.2**   **75.3**   **76.4**   **60.2**   **77.0**   **75.1**   **52.7**   **74.1**
  PM**                                                                                                                                                                                                      

  **800 - 859    **69.5**   **64.6**   **74.3**   **75.3**   **75.9**   **75.9**   **74.4**   **60.1**   **78.3**   **54.3**   **66.8**   **69.5**   **66.2**   **61.8**   **75.2**   **69.0**   **44.5**   **67.0**
  PM**                                                                                                                                                                                                      

  **900 - 959    **67.1**   **69.7**   **73.4**   **71.0**   **53.2**   **75.7**   **74.1**   **59.5**   **72.6**   **59.4**   **65.8**   **66.3**   **71.9**   **61.3**   **75.3**   **70.0**   **43.5**   **65.1**
  PM**                                                                                                                                                                                                      

  **1000 - 1059  **71.3**   **63.4**   **73.5**   **73.9**   **74.7**   **72.4**   **77.6**   **55.7**   **54.6**   **61.5**   **67.0**   **64.3**   **72.4**   **60.9**   **81.4**   **65.7**   **41.0**   **67.1**
  PM**                                                                                                                                                                                                      

  **1100 - 559   **76.8**   **73.3**   **74.4**   **65.6**   **71.9**   **68.0**   **79.1**   **59.4**   **72.9**   **72.6**   **66.5**   **70.6**   **87.7**   **71.7**   **74.4**   **67.8**   **56.7**   **72.1**
  AM**                                                                                                                                                                                                      

  **TOTAL, ALL   **78.2**   **75.1**   **82.0**   **78.8**   **83.5**   **78.5**   **80.9**   **71.3**   **82.1**   **68.7**   **76.3**   **75.4**   **80.1**   **72.3**   **80.8**   **77.6**   **56.0**   **78.4**
  ARRIVALS,\                                                                                                                                                                                                
  BY AIRPORT**                                                                                                                                                                                              
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport codes.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- -----------
  **ARRIVAL                                                                                                                                                                  
  AIRPORT \***                                                                                                                                                               

  **SCHEDULED\   **MDW**    **MIA**    **MSP**    **OAK**    **ORD**    **PDX**    **PHL**    **PHX**    **SAN**     **SEA**    **SFO**    **SLC**    **STL**     **TPA**    **TOTAL**
  ARRIVAL TIME**                                                                                                                                                             

  **600 - 659    **95.7**   **83.5**   **86.6**   **J/**     **89.8**   **84.0**   **84.9**   **95.6**   **100.0**   **90.4**   **96.6**   **J/**     **100.0**   **J/**     **87.9**
  AM**                                                                                                                                                                       

  **700 - 759    **96.3**   **90.9**   **84.4**   **97.8**   **87.8**   **92.8**   **80.7**   **91.6**   **95.7**    **94.9**   **92.4**   **95.1**   **87.5**    **93.6**   **88.6**
  AM**                                                                                                                                                                       

  **800 - 859    **91.7**   **83.7**   **87.1**   **94.3**   **81.4**   **96.7**   **81.7**   **89.2**   **94.1**    **86.7**   **91.7**   **92.3**   **87.6**    **95.8**   **86.5**
  AM**                                                                                                                                                                       

  **900 - 959    **92.8**   **88.1**   **86.3**   **91.0**   **83.6**   **89.9**   **76.6**   **75.9**   **89.8**    **87.0**   **78.9**   **92.9**   **86.0**    **91.6**   **84.7**
  AM**                                                                                                                                                                       

  **1000 - 1059  **93.5**   **81.2**   **84.2**   **91.4**   **81.5**   **86.7**   **77.2**   **88.6**   **82.2**    **86.3**   **71.8**   **88.0**   **79.0**    **90.0**   **83.0**
  AM**                                                                                                                                                                       

  **1100 - 1159  **90.4**   **83.2**   **77.8**   **89.1**   **78.9**   **82.8**   **79.1**   **89.9**   **82.2**    **82.3**   **73.1**   **88.4**   **79.8**    **85.4**   **81.9**
  AM**                                                                                                                                                                       

  **1200 - 1259  **88.9**   **72.2**   **82.7**   **80.1**   **77.8**   **78.7**   **78.8**   **83.3**   **79.3**    **78.9**   **72.8**   **83.8**   **81.1**    **79.8**   **80.0**
  PM**                                                                                                                                                                       

  **100 - 159    **85.6**   **70.2**   **81.0**   **82.6**   **71.6**   **84.4**   **75.9**   **83.9**   **82.1**    **80.3**   **78.7**   **90.9**   **82.3**    **84.1**   **79.3**
  PM**                                                                                                                                                                       

  **200 - 259    **87.0**   **70.6**   **81.2**   **85.2**   **70.2**   **76.6**   **74.4**   **83.0**   **81.9**    **80.4**   **72.7**   **91.0**   **78.1**    **80.6**   **78.4**
  PM**                                                                                                                                                                       

  **300 - 359    **84.8**   **75.1**   **79.0**   **83.2**   **64.5**   **85.3**   **75.1**   **87.0**   **84.1**    **78.2**   **78.2**   **90.4**   **77.7**    **78.1**   **77.0**
  PM**                                                                                                                                                                       

  **400 - 459    **84.1**   **63.8**   **80.9**   **81.1**   **63.7**   **84.9**   **67.0**   **83.0**   **67.9**    **78.1**   **81.4**   **88.3**   **73.3**    **78.3**   **74.2**
  PM**                                                                                                                                                                       

  **500 - 559    **78.4**   **72.9**   **78.6**   **77.9**   **60.2**   **88.3**   **66.8**   **86.7**   **84.5**    **79.1**   **78.2**   **83.9**   **72.4**    **73.2**   **73.1**
  PM**                                                                                                                                                                       

  **600 - 659    **75.9**   **65.6**   **74.1**   **85.3**   **57.9**   **74.4**   **64.7**   **79.8**   **79.9**    **76.2**   **77.4**   **87.2**   **73.4**    **77.7**   **72.6**
  PM**                                                                                                                                                                       

  **700 - 759    **70.6**   **64.5**   **78.3**   **81.8**   **55.4**   **80.9**   **61.4**   **79.5**   **75.3**    **68.0**   **70.5**   **80.4**   **74.9**    **72.8**   **70.4**
  PM**                                                                                                                                                                       

  **800 - 859    **73.6**   **65.4**   **72.6**   **80.9**   **52.8**   **68.1**   **65.8**   **82.3**   **73.1**    **71.5**   **74.9**   **85.9**   **67.6**    **71.3**   **69.1**
  PM**                                                                                                                                                                       

  **900 - 959    **70.4**   **57.4**   **72.4**   **78.5**   **51.7**   **74.9**   **73.7**   **75.4**   **74.8**    **74.6**   **69.1**   **81.5**   **63.3**    **68.1**   **68.4**
  PM**                                                                                                                                                                       

  **1000 - 1059  **74.0**   **48.3**   **61.7**   **75.9**   **64.0**   **72.6**   **70.2**   **73.2**   **74.6**    **68.4**   **68.9**   **72.1**   **72.6**    **67.4**   **67.7**
  PM**                                                                                                                                                                       

  **1100 - 559   **76.4**   **55.1**   **78.3**   **81.3**   **75.0**   **70.9**   **69.1**   **84.2**   **75.7**    **76.5**   **69.5**   **67.9**   **78.3**    **73.8**   **72.2**
  AM**                                                                                                                                                                       

  **TOTAL, ALL   **82.8**   **71.2**   **79.9**   **84.0**   **70.4**   **80.4**   **72.0**   **83.5**   **80.4**    **78.1**   **76.0**   **87.6**   **77.4**    **78.7**   **77.1**
  ARRIVALS,\                                                                                                                                                                 
  BY AIRPORT**                                                                                                                                                               
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
  **DEPARTURE                                                                                                                                                                                                
  AIRPORT \***                                                                                                                                                                                               

  **SCHEDULED\   **ATL**    **BOS**    **BWI**    **CLT**     **CVG**    **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**    **IAD**    **IAH**    **JFK**    **LAS**    **LAX**    **LGA**    **MCO**
  DEPARTURE                                                                                                                                                                                                  
  TIME**                                                                                                                                                                                                     

  **600 - 659    **92.0**   **93.7**   **93.8**   **92.4**    **90.0**   **94.8**   **95.6**   **85.3**   **88.9**   **91.8**   **93.4**   **92.9**   **92.4**   **94.4**   **95.5**   **94.4**   **92.3**   **96.1**
  AM**                                                                                                                                                                                                       

  **700 - 759    **90.0**   **90.2**   **92.8**   **88.6**    **91.4**   **95.1**   **95.4**   **83.6**   **91.0**   **92.4**   **92.0**   **90.1**   **90.4**   **92.3**   **90.9**   **91.4**   **88.8**   **93.7**
  AM**                                                                                                                                                                                                       

  **800 - 859    **90.0**   **91.1**   **87.8**   **86.5**    **88.6**   **91.4**   **89.7**   **80.4**   **89.7**   **85.0**   **94.7**   **79.8**   **87.6**   **89.7**   **91.2**   **91.0**   **88.0**   **92.2**
  AM**                                                                                                                                                                                                       

  **900 - 959    **87.0**   **91.0**   **86.0**   **85.0**    **92.3**   **89.3**   **88.7**   **75.0**   **88.7**   **87.6**   **87.9**   **87.6**   **88.8**   **88.2**   **85.1**   **85.2**   **78.9**   **90.9**
  AM**                                                                                                                                                                                                       

  **1000 - 1059  **82.0**   **89.2**   **87.0**   **86.4**    **85.4**   **85.4**   **81.8**   **74.2**   **85.9**   **88.0**   **89.0**   **88.1**   **85.8**   **90.2**   **84.4**   **83.4**   **76.3**   **90.5**
  AM**                                                                                                                                                                                                       

  **1100 - 1159  **80.8**   **85.8**   **84.6**   **82.3**    **90.2**   **83.7**   **83.7**   **74.2**   **84.7**   **85.6**   **85.7**   **83.9**   **83.6**   **83.3**   **81.5**   **83.0**   **72.6**   **87.0**
  AM**                                                                                                                                                                                                       

  **1200 - 1259  **80.5**   **82.9**   **81.2**   **77.2**    **81.4**   **80.0**   **81.4**   **73.5**   **82.9**   **76.9**   **79.5**   **80.4**   **85.2**   **83.6**   **84.0**   **77.2**   **74.9**   **75.1**
  PM**                                                                                                                                                                                                       

  **100 - 159    **78.1**   **83.3**   **81.5**   **80.2**    **84.9**   **84.6**   **79.0**   **69.7**   **81.3**   **75.4**   **77.5**   **69.7**   **80.4**   **84.4**   **80.0**   **78.6**   **67.7**   **81.3**
  PM**                                                                                                                                                                                                       

  **200 - 259    **76.2**   **77.2**   **82.1**   **78.6**    **83.1**   **80.5**   **77.9**   **66.1**   **73.9**   **71.2**   **76.7**   **78.4**   **79.0**   **77.9**   **77.5**   **73.7**   **65.7**   **69.9**
  PM**                                                                                                                                                                                                       

  **300 - 359    **74.3**   **78.9**   **80.9**   **67.7**    **83.4**   **77.5**   **78.3**   **69.0**   **79.7**   **61.1**   **71.1**   **68.6**   **79.7**   **73.6**   **77.3**   **76.0**   **67.1**   **77.7**
  PM**                                                                                                                                                                                                       

  **400 - 459    **76.0**   **73.7**   **70.9**   **79.4**    **81.3**   **78.5**   **77.3**   **67.7**   **80.1**   **57.2**   **74.8**   **63.8**   **75.2**   **70.0**   **77.3**   **80.1**   **62.2**   **74.9**
  PM**                                                                                                                                                                                                       

  **500 - 559    **76.7**   **73.3**   **74.3**   **69.0**    **83.7**   **74.6**   **76.7**   **63.0**   **77.8**   **55.0**   **75.9**   **68.9**   **74.4**   **74.2**   **71.0**   **78.7**   **59.8**   **75.9**
  PM**                                                                                                                                                                                                       

  **600 - 659    **76.9**   **70.0**   **73.7**   **69.9**    **67.0**   **77.9**   **81.1**   **65.2**   **71.6**   **57.7**   **70.7**   **67.9**   **70.5**   **69.7**   **79.0**   **80.8**   **57.5**   **70.5**
  PM**                                                                                                                                                                                                       

  **700 - 759    **74.4**   **69.9**   **72.1**   **71.3**    **78.4**   **76.5**   **76.7**   **64.4**   **74.0**   **54.9**   **65.6**   **67.7**   **72.8**   **62.8**   **78.0**   **81.6**   **54.4**   **68.7**
  PM**                                                                                                                                                                                                       

  **800 - 859    **72.4**   **66.4**   **72.0**   **79.0**    **81.2**   **79.6**   **80.0**   **62.5**   **64.1**   **56.7**   **69.4**   **68.3**   **68.3**   **68.6**   **73.6**   **80.8**   **55.9**   **67.3**
  PM**                                                                                                                                                                                                       

  **900 - 959    **73.9**   **58.3**   **64.3**   **71.5**    **80.3**   **82.7**   **76.8**   **60.6**   **78.7**   **60.9**   **68.3**   **64.8**   **73.8**   **69.1**   **77.1**   **76.7**   **54.1**   **63.8**
  PM**                                                                                                                                                                                                       

  **1000 - 1059  **77.9**   **J/**     **J/**     **79.4**    **J/**     **J/**     **J/**     **64.9**   **79.3**   **50.0**   **J/**     **69.7**   **72.2**   **71.3**   **83.2**   **85.4**   **68.0**   **J/**
  PM**                                                                                                                                                                                                       

  **1100 - 559   **85.2**   **94.4**   **91.5**   **100.0**   **J/**     **95.5**   **84.4**   **90.0**   **J/**     **96.7**   **96.7**   **J/**     **92.3**   **84.4**   **83.4**   **75.3**   **93.3**   **68.9**
  AM**                                                                                                                                                                                                       

  **TOTAL, ALL   **79.4**   **81.8**   **81.3**   **79.6**    **84.6**   **83.4**   **81.8**   **70.8**   **81.3**   **73.1**   **80.5**   **76.2**   **80.3**   **79.0**   **82.0**   **82.5**   **71.1**   **80.6**
  DEPARTURES,\                                                                                                                                                                                               
  BY AIRPORT**                                                                                                                                                                                               
  -------------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport codes.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- -----------
  **DEPARTURE                                                                                                                                                                
  AIRPORT \***                                                                                                                                                               

  **SCHEDULED\   **MDW**    **MIA**    **MSP**    **OAK**    **ORD**    **PDX**    **PHL**    **PHX**    **SAN**    **SEA**    **SFO**    **SLC**    **STL**     **TPA**     **TOTAL**
  DEPARTURE                                                                                                                                                                  
  TIME**                                                                                                                                                                     

  **600 - 659    **97.1**   **91.7**   **89.6**   **96.1**   **85.6**   **96.0**   **93.7**   **94.3**   **95.8**   **92.3**   **94.0**   **94.8**   **93.4**    **95.1**    **92.8**
  AM**                                                                                                                                                                       

  **700 - 759    **95.5**   **85.9**   **90.5**   **95.1**   **87.1**   **94.1**   **90.1**   **92.2**   **93.2**   **90.7**   **91.7**   **94.6**   **91.1**    **95.3**    **90.9**
  AM**                                                                                                                                                                       

  **800 - 859    **91.4**   **89.0**   **89.1**   **93.5**   **83.9**   **90.9**   **87.1**   **88.7**   **93.4**   **89.0**   **90.3**   **94.2**   **90.4**    **93.7**    **88.7**
  AM**                                                                                                                                                                       

  **900 - 959    **89.3**   **78.1**   **89.9**   **92.0**   **81.0**   **92.2**   **79.8**   **83.5**   **88.9**   **83.1**   **87.3**   **92.7**   **85.7**    **90.5**    **85.9**
  AM**                                                                                                                                                                       

  **1000 - 1059  **87.9**   **80.4**   **86.4**   **90.1**   **79.3**   **86.2**   **79.8**   **82.9**   **85.1**   **83.6**   **79.6**   **89.7**   **86.8**    **87.9**    **83.7**
  AM**                                                                                                                                                                       

  **1100 - 1159  **92.5**   **84.0**   **87.6**   **80.4**   **78.3**   **85.1**   **78.7**   **84.1**   **81.2**   **86.9**   **71.9**   **90.9**   **78.6**    **85.3**    **82.6**
  AM**                                                                                                                                                                       

  **1200 - 1259  **83.6**   **76.3**   **79.6**   **83.4**   **77.4**   **84.4**   **81.3**   **81.6**   **81.0**   **80.4**   **77.2**   **82.1**   **77.6**    **84.4**    **79.9**
  PM**                                                                                                                                                                       

  **100 - 159    **81.1**   **63.1**   **84.9**   **79.6**   **72.5**   **84.9**   **82.2**   **83.8**   **80.2**   **78.7**   **78.2**   **88.8**   **85.5**    **82.5**    **78.9**
  PM**                                                                                                                                                                       

  **200 - 259    **77.1**   **67.1**   **81.2**   **80.4**   **66.1**   **83.4**   **73.3**   **73.5**   **83.3**   **72.7**   **74.6**   **88.9**   **78.4**    **82.0**    **75.1**
  PM**                                                                                                                                                                       

  **300 - 359    **80.0**   **66.3**   **79.7**   **76.3**   **66.9**   **87.0**   **71.9**   **81.3**   **81.5**   **79.0**   **78.1**   **93.1**   **76.8**    **76.7**    **75.9**
  PM**                                                                                                                                                                       

  **400 - 459    **77.3**   **71.6**   **76.3**   **77.8**   **60.0**   **85.9**   **70.1**   **82.1**   **76.8**   **81.0**   **79.7**   **88.4**   **71.2**    **73.0**    **74.0**
  PM**                                                                                                                                                                       

  **500 - 559    **79.6**   **62.5**   **82.2**   **78.9**   **59.1**   **85.6**   **67.4**   **79.5**   **78.2**   **82.7**   **88.2**   **91.2**   **69.9**    **79.5**    **73.1**
  PM**                                                                                                                                                                       

  **600 - 659    **73.1**   **71.8**   **78.5**   **78.6**   **57.1**   **89.2**   **70.5**   **84.7**   **81.8**   **76.7**   **81.1**   **83.3**   **67.6**    **69.5**    **72.2**
  PM**                                                                                                                                                                       

  **700 - 759    **63.7**   **62.2**   **82.2**   **82.7**   **58.1**   **76.8**   **61.7**   **79.9**   **86.5**   **73.9**   **86.8**   **87.7**   **72.5**    **77.0**    **71.7**
  PM**                                                                                                                                                                       

  **800 - 859    **63.1**   **71.0**   **84.2**   **75.4**   **55.6**   **82.2**   **72.8**   **77.5**   **81.1**   **74.6**   **79.3**   **90.1**   **72.6**    **72.9**    **70.8**
  PM**                                                                                                                                                                       

  **900 - 959    **64.5**   **60.5**   **84.1**   **79.7**   **60.7**   **67.1**   **64.7**   **78.3**   **74.3**   **76.1**   **80.6**   **92.5**   **60.0**    **64.5**    **73.6**
  PM**                                                                                                                                                                       

  **1000 - 1059  **J/**     **61.6**   **80.6**   **85.0**   **71.0**   **69.1**   **84.6**   **84.2**   **94.0**   **84.8**   **81.1**   **88.5**   **J/**      **75.0**    **79.3**
  PM**                                                                                                                                                                       

  **1100 - 559   **96.7**   **J/**     **97.6**   **86.7**   **98.2**   **87.6**   **87.8**   **95.3**   **J/**     **83.5**   **77.7**   **78.9**   **100.0**   **100.0**   **84.1**
  AM**                                                                                                                                                                       

  **TOTAL, ALL   **81.1**   **73.4**   **84.3**   **84.6**   **70.7**   **87.2**   **77.5**   **83.9**   **84.9**   **82.8**   **82.3**   **90.6**   **80.3**    **83.2**    **79.7**
  DEPARTURES,\                                                                                                                                                               
  BY AIRPORT**                                                                                                                                                               
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- ---------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MIN     
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **AA**      **1555**    **MIA-SJU**        **2005**       **30**        **96.67**        **84**     **56**

  **OO**      **3678**    **SLC-SUN**        **950**        **20**        **95.00**        **-3**     **-3**

  **OO**      **3732**    **SUN-SLC**        **1125**       **20**        **95.00**        **-10**    **-10**

  **AA**      **1212**    **SEA-DFW**        **2340**       **30**        **90.00**        **55**     **32**

  **AA**      **1147**    **DFW-SEA**        **1655**       **24**        **87.50**        **37**     **26**

  **AA**      **1639**    **JFK-SJU**        **1900**       **30**        **83.33**        **106**    **99**

  **AA**      **1148**    **MIA-JFK**        **1925**       **24**        **83.33**        **41**     **29**

  **AA**      **1236**    **MIA-MCO**        **2105**       **24**        **83.33**        **39**     **36**

  **AA**      **350**     **ORD-LGA**        **1805**       **30**        **83.33**        **36**     **27**

  **AA**      **1551**    **LGA-BNA**        **1945**       **26**        **80.77**        **56**     **50**

  **AA**      **791**     **LGA-DFW**        **2105**       **26**        **80.77**        **47**     **34**

  **AA**      **742**     **DFW-LGA**        **1630**       **26**        **80.77**        **42**     **30**

  **AA**      **613**     **JFK-MIA**        **1850**       **30**        **80.00**        **61**     **35**

  **XE**      **2465**    **EWR-ORF**        **1805**       **15**        **80.00**        **38**     **29**

  **MQ**      **4649**    **EWR-RDU**        **920**        **30**        **80.00**        **33**     **28**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- ---------

**\* See Appendix at end of this section for list of carrier codes.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 6. NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS I/
ARRIVING LATE 70% OF THE TIME OR MORE**

  ----------------- ------------------- ------------- ---------------------
  **CARRIER**       **NUMBER OF\        **REGULARLY   
                    REGULARLY SCHEDULED SCHEDULED     
                    FLIGHTS\            FLIGHTS\      
                    FOR WHICH\          LATE 70% OF   
                    CARRIER REPORTED    THE TIME OR   
                    DATA**              MORE D/**     

                                        **NUMBER**    **PERCENTAGE**

  **AMERICAN**      **1,746**           **34**        **1.9**

  **COMAIR**        **636**             **7**         **1.1**

  **JETBLUE**       **582**             **6**         **1.0**

  **AMERICAN        **1,460**           **12**        **0.8**
  EAGLE**                                             

  **EXPRESSJET**    **1,220**           **9**         **0.7**

  **MESA**          **721**             **5**         **0.7**

  **NORTHWEST**     **1,056**           **5**         **0.5**

  **DELTA**         **1,269**           **4**         **0.3**

  **AIRTRAN**       **762**             **2**         **0.3**

  **SKYWEST**       **1,685**           **3**         **0.2**

  **UNITED**        **1,325**           **2**         **0.2**

  **SOUTHWEST**     **3,474**           **0**         **0.0**

  **US AIRWAYS**    **1,324**           **0**         **0.0**

  **CONTINENTAL**   **895**             **0**         **0.0**

  **ATLANTIC        **800**             **0**         **0.0**
  SOUTHEAST**                                         

  **PINNACLE**      **754**             **0**         **0.0**

  **ALASKA**        **423**             **0**         **0.0**

  **FRONTIER**      **260**             **0**         **0.0**

  **HAWAIIAN**      **156**             **0**         **0.0**

  **TOTAL**         **20,548**          **89**        **0.4**
  ----------------- ------------------- ------------- ---------------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ------------------------------ ------------ ----------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**             **PERCENT\               **REPORTED\                       **CITY (AIRPORT)**    **PERCENT\              **REPORTED\    
                                 ON-TIME**                OPERATIONS**                                            ON-TIME**               OPERATIONS**   

                                 **ARR.**     **DEP.**    **ARR.**       **DEP.**                                 **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **ABILENE TX (ABI)**           **74.8**     **90.2**    **206**        **205**            **CASPER WY (CPR)**   **92.3**     **91.4**   **208**        **209**

  **ADAK ISLAND AK (ADK)**       **50.0**     **62.5**    **8**          **8**              **CEDAR CITY UT       **96.4**     **96.5**   **56**         **57**
                                                                                            (CDC)**                                                      

  **AGUADILLA PR (BQN)**         **67.5**     **86.7**    **120**        **120**            **CEDAR RAPIDS/IOWA   **74.6**     **82.6**   **799**        **801**
                                                                                            CITY IA (CID)**                                              

  **AKRON/CANTON OH (CAK)**      **76.5**     **83.1**    **722**        **723**            **CHAMPAIGN/URBANA IL **68.8**     **82.7**   **260**        **260**
                                                                                            (CMI)**                                                      

  **ALBANY GA (ABY)**            **75.7**     **82.5**    **103**        **103**            **CHARLESTON SC       **72.2**     **74.6**   **1,290**      **1,289**
                                                                                            (CHS)**                                                      

  **ALBANY NY (ALB)**            **79.7**     **84.7**    **1,184**      **1,185**          **CHARLESTON/DUNBAR   **80.3**     **87.2**   **274**        **274**
                                                                                            WV (CRW)**                                                   

  **ALBUQUERQUE NM (ABQ)**       **82.4**     **85.0**    **3,466**      **3,465**          **CHARLOTTE AMALIE VI **69.2**     **76.7**   **331**        **331**
                                                                                            (STT)**                                                      

  **ALEXANDRIA LA (AEX)**        **78.9**     **87.6**    **194**        **194**            **CHARLOTTE NC        **78.8**     **79.6**   **10,517**     **10,522**
                                                                                            (CLT)**                                                      

  **ALLENTOWN/BETHLEHEM/EASTON   **80.8**     **90.3**    **411**        **414**            **CHARLOTTESVILLE VA  **82.4**     **90.5**   **74**         **74**
  PA (ABE)**                                                                                (CHO)**                                                      

  **AMARILLO TX (AMA)**          **78.7**     **84.8**    **639**        **639**            **CHATTANOOGA TN      **74.0**     **84.5**   **342**        **343**
                                                                                            (CHA)**                                                      

  **ANCHORAGE AK (ANC)**         **73.0**     **82.9**    **1,394**      **1,392**          **CHICAGO IL (MDW)**  **82.8**     **81.1**   **7,697**      **7,699**

  **APPLETON WI (ATW)**          **71.5**     **78.9**    **513**        **513**            **CHICAGO IL (ORD)**  **70.4**     **70.7**   **30,003**     **30,009**

  **ASHEVILLE NC (AVL)**         **77.6**     **86.5**    **312**        **312**            **CHICO CA (CIC)**    **78.4**     **84.5**   **116**        **116**

  **ASPEN CO (ASE)**             **79.4**     **75.6**    **321**        **324**            **CHRISTIANSTED VI    **82.2**     **73.3**   **45**         **45**
                                                                                            (STX)**                                                      

  **ATLANTA GA (ATL)**           **78.2**     **79.4**    **34,623**     **34,632**         **CLEVELAND OH        **79.9**     **84.1**   **5,948**      **5,944**
                                                                                            (CLE)**                                                      

  **ATLANTIC CITY NJ (ACY)**     **61.5**     **76.9**    **26**         **26**             **CODY WY (COD)**     **88.9**     **96.7**   **90**         **90**

  **AUGUSTA GA (AGS)**           **68.8**     **79.4**    **189**        **189**            **COLLEGE             **79.1**     **88.7**   **115**        **115**
                                                                                            STATION/BRYAN TX                                             
                                                                                            (CLL)**                                                      

  **AUSTIN TX (AUS)**            **76.7**     **83.6**    **4,229**      **4,229**          **COLORADO SPRINGS CO **80.6**     **86.6**   **1,430**      **1,430**
                                                                                            (COS)**                                                      

  **BAKERSFIELD CA (BFL)**       **87.6**     **94.4**    **444**        **444**            **COLUMBIA SC (CAE)** **72.1**     **77.8**   **940**        **939**

  **BALTIMORE MD (BWI)**         **82.0**     **81.3**    **8,611**      **8,615**          **COLUMBUS GA (CSG)** **72.3**     **83.0**   **112**        **112**

  **BANGOR ME (BGR)**            **78.9**     **76.2**    **209**        **210**            **COLUMBUS MS (GTR)** **81.1**     **81.1**   **74**         **74**

  **BARROW AK (BRW)**            **75.0**     **65.0**    **60**         **60**             **COLUMBUS OH (CMH)** **76.1**     **83.4**   **2,981**      **2,982**

  **BATON ROUGE LA (BTR)**       **75.7**     **80.6**    **764**        **763**            **CORDOVA AK (CDV)**  **76.7**     **76.7**   **60**         **60**

  **BEAUMONT/PORT ARTHUR TX      **74.1**     **100.0**   **27**         **27**             **CORPUS CHRISTI TX   **79.0**     **87.0**   **377**        **377**
  (BPT)**                                                                                   (CRP)**                                                      

  **BELLINGHAM WA (BLI)**        **100.0**    **96.7**    **29**         **30**             **COVINGTON KY        **83.5**     **84.6**   **7,939**      **7,925**
                                                                                            (CVG)**                                                      

  **BEND/REDMOND OR (RDM)**      **89.0**     **92.8**    **292**        **292**            **CRESCENT CITY CA    **74.4**     **74.4**   **86**         **86**
                                                                                            (CEC)**                                                      

  **BETHEL AK (BET)**            **76.7**     **70.9**    **86**         **86**             **DALLAS TX (DAL)**   **81.1**     **79.4**   **4,707**      **4,707**

  **BILLINGS MT (BIL)**          **88.5**     **94.5**    **364**        **365**            **DALLAS/FT.WORTH TX  **71.3**     **70.8**   **23,486**     **23,478**
                                                                                            (DFW)**                                                      

  **BINGHAMTON/ENDCT/JHNSN CTY   **83.3**     **83.3**    **60**         **60**             **DAYTON OH (DAY)**   **78.9**     **86.2**   **1,383**      **1,385**
  NY (BGM)**                                                                                                                                             

  **BIRMINGHAM AL (BHM)**        **77.9**     **82.7**    **2,033**      **2,031**          **DAYTONA BEACH FL    **75.8**     **77.4**   **363**        **363**
                                                                                            (DAB)**                                                      

  **BISMARCK/MANDAN ND (BIS)**   **86.0**     **88.0**    **207**        **208**            **DEADHORSE AK        **81.7**     **76.7**   **60**         **60**
                                                                                            (SCC)**                                                      

  **BLOOMINGTON IL (BMI)**       **73.9**     **82.5**    **422**        **422**            **DENVER CO (DEN)**   **80.9**     **81.8**   **19,664**     **19,660**

  **BOISE ID (BOI)**             **84.4**     **89.6**    **1,418**      **1,418**          **DES MOINES IA       **75.1**     **82.0**   **1,412**      **1,413**
                                                                                            (DSM)**                                                      

  **BOSTON MA (BOS)**            **75.1**     **81.8**    **10,578**     **10,566**         **DETROIT MI (DTW)**  **82.1**     **81.3**   **14,079**     **14,078**

  **BOZEMAN MT (BZN)**           **86.0**     **89.4**    **365**        **367**            **DILLINGHAM AK       **50.0**     **50.0**   **2**          **2**
                                                                                            (DLG)**                                                      

  **BRISTOL/KNGSPRT/JHNSN CTY TN **84.2**     **88.6**    **177**        **176**            **DOTHAN AL (DHN)**   **75.9**     **81.0**   **116**        **116**
  (TRI)**                                                                                                                                                

  **BROWNSVILLE TX (BRO)**       **78.1**     **91.8**    **146**        **146**            **DUBUQUE IA (DBQ)**  **68.1**     **79.3**   **116**        **116**

  **BRUNSWICK GA (BQK)**         **82.9**     **89.0**    **82**         **82**             **DULUTH MN (DLH)**   **83.2**     **85.8**   **197**        **197**

  **BUFFALO NY (BUF)**           **77.1**     **83.5**    **2,145**      **2,147**          **DURANGO CO (DRO)**  **90.8**     **93.0**   **314**        **314**

  **BURBANK CA (BUR)**           **85.1**     **87.2**    **2,678**      **2,678**          **EAGLE CO (EGE)**    **77.9**     **84.7**   **181**        **183**

  **BURLINGTON VT (BTV)**        **76.1**     **82.7**    **611**        **611**            **EL CENTRO CA        **96.3**     **96.3**   **108**        **108**
                                                                                            (IPL)**                                                      

  **BUTTE MT (BTM)**             **91.1**     **96.4**    **56**         **56**             **EL PASO TX (ELP)**  **81.7**     **85.2**   **1,750**      **1,750**

  **CARLSBAD CA (CLD)**          **92.1**     **87.4**    **190**        **190**            **ELKO NV (EKO)**     **96.6**     **97.3**   **146**        **146**
  ------------------------------ ------------ ----------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  -------------------------- ------------ ---------- -------------- ------------ ----- ---------------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**         **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**           **PERCENT\              **REPORTED\    
                             ON-TIME**               OPERATIONS**                                                   ON-TIME**               OPERATIONS**   

                             **ARR.**     **DEP.**   **ARR.**       **DEP.**                                        **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **ELMIRA/CORNING NY        **84.5**     **88.2**   **110**        **110**            **ISLIP NY (ISP)**           **82.1**     **83.6**   **899**        **899**
  (ELM)**                                                                                                                                                  

  **ERIE PA (ERI)**          **84.5**     **90.5**   **116**        **116**            **JACKSON WY (JAC)**         **87.8**     **94.8**   **213**        **213**

  **EUGENE OR (EUG)**        **86.2**     **93.3**   **463**        **463**            **JACKSON/VICKSBURG MS       **77.0**     **85.2**   **1,049**      **1,049**
                                                                                       (JAN)**                                                             

  **EUREKA/ARCATA CA (ACV)** **86.5**     **86.8**   **288**        **288**            **JACKSONVILLE FL (JAX)**    **76.9**     **82.5**   **2,905**      **2,904**

  **EVANSVILLE IN (EVV)**    **81.4**     **85.3**   **495**        **495**            **JACKSONVILLE/CAMP LEJEUNE  **76.7**     **83.3**   **90**         **90**
                                                                                       NC (OAJ)**                                                          

  **FAIRBANKS AK (FAI)**     **77.0**     **84.2**   **374**        **374**            **JUNEAU AK (JNU)**          **81.6**     **85.4**   **309**        **308**

  **FARGO ND (FAR)**         **80.7**     **86.2**   **414**        **414**            **KAHULUI HI (OGG)**         **80.7**     **86.1**   **1,460**      **1,460**

  **FAYETTEVILLE AR (XNA)**  **71.2**     **77.5**   **1,199**      **1,199**          **KALAMAZOO MI (AZO)**       **76.9**     **81.2**   **411**        **410**

  **FAYETTEVILLE NC (FAY)**  **72.0**     **83.9**   **168**        **168**            **KALISPELL MT (FCA)**       **95.0**     **98.0**   **200**        **200**

  **FLAGSTAFF AZ (FLG)**     **90.4**     **91.0**   **166**        **166**            **KANSAS CITY MO (MCI)**     **78.7**     **82.2**   **5,317**      **5,319**

  **FLINT MI (FNT)**         **77.1**     **86.2**   **800**        **802**            **KETCHIKAN AK (KTN)**       **83.9**     **84.4**   **180**        **180**

  **FLORENCE SC (FLO)**      **78.4**     **84.3**   **51**         **51**             **KEY WEST FL (EYW)**        **76.4**     **75.3**   **89**         **89**

  **FORT LAUDERDALE FL       **76.3**     **80.5**   **6,270**      **6,267**          **KILLEEN TX (GRK)**         **76.2**     **82.5**   **370**        **371**
  (FLL)**                                                                                                                                                  

  **FORT SMITH AR (FSM)**    **76.6**     **85.5**   **235**        **235**            **KING SALMON AK (AKN)**     **50.0**     **50.0**   **2**          **2**

  **FORT WAYNE IN (FWA)**    **73.9**     **77.4**   **495**        **495**            **KNOXVILLE TN (TYS)**       **78.8**     **84.2**   **1,137**      **1,135**

  **FRESNO CA (FAT)**        **88.0**     **91.7**   **1,288**      **1,288**          **KODIAK AK (ADQ)**          **83.3**     **81.7**   **60**         **60**

  **FT. MYERS FL (RSW)**     **80.0**     **84.0**   **2,940**      **2,946**          **KONA HI (KOA)**            **79.1**     **83.9**   **985**        **986**

  **GAINESVILLE FL (GNV)**   **72.0**     **81.1**   **164**        **164**            **KOTZEBUE AK (OTZ)**        **78.9**     **76.7**   **90**         **90**

  **GILLETTE WY (GCC)**      **76.7**     **77.8**   **90**         **90**             **LA CROSSE WI (LSE)**       **72.4**     **85.2**   **170**        **169**

  **GRAND FORKS ND (GFK)**   **81.0**     **90.5**   **116**        **116**            **LAFAYETTE LA (LFT)**       **75.6**     **84.6**   **390**        **390**

  **GRAND JUNCTION CO        **86.8**     **87.0**   **440**        **440**            **LAKE CHARLES LA (LCH)**    **74.4**     **86.0**   **86**         **86**
  (GJT)**                                                                                                                                                  

  **GRAND RAPIDS MI (GRR)**  **75.9**     **85.0**   **1,485**      **1,484**          **LANSING MI (LAN)**         **76.4**     **83.0**   **364**        **364**

  **GREAT FALLS MT (GTF)**   **87.9**     **93.7**   **190**        **189**            **LAREDO TX (LRD)**          **73.4**     **80.5**   **169**        **169**

  **GREEN BAY/CLINTONVILLE   **75.0**     **81.3**   **772**        **772**            **LAS VEGAS NV (LAS)**       **80.8**     **82.0**   **14,702**     **14,704**
  WI (GRB)**                                                                                                                                               

  **GREENSBORO/HIGH POINT NC **71.0**     **77.1**   **1,254**      **1,254**          **LAWTON/FORT SILL OK        **78.0**     **82.4**   **255**        **256**
  (GSO)**                                                                              (LAW)**                                                             

  **GREENVILLE/SPARTANBURG   **75.9**     **84.2**   **1,014**      **1,014**          **LEWISTON ID (LWS)**        **89.4**     **97.9**   **47**         **47**
  SC (GSP)**                                                                                                                                               

  **GULFPORT/BILOXI MS       **79.9**     **84.1**   **725**        **725**            **LEXINGTON KY (LEX)**       **78.6**     **83.4**   **883**        **883**
  (GPT)**                                                                                                                                                  

  **GUNNISON CO (GUC)**      **86.4**     **87.9**   **66**         **66**             **LIHUE HI (LIH)**           **84.3**     **87.2**   **1,039**      **1,040**

  **HANCOCK/HOUGHTON MI      **73.3**     **76.7**   **30**         **30**             **LINCOLN NE (LNK)**         **75.9**     **82.7**   **266**        **266**
  (CMX)**                                                                                                                                                  

  **HARLINGEN/SAN BENITO TX  **78.4**     **77.6**   **370**        **370**            **LITTLE ROCK AR (LIT)**     **71.1**     **77.2**   **1,231**      **1,234**
  (HRL)**                                                                                                                                                  

  **HARRISBURG PA (MDT)**    **76.5**     **83.9**   **678**        **678**            **LONG BEACH CA (LGB)**      **88.2**     **90.6**   **1,233**      **1,232**

  **HARTFORD CT (BDL)**      **78.5**     **84.8**   **2,518**      **2,519**          **LONGVIEW/KILGOR/GLADWATR   **70.0**     **87.8**   **90**         **90**
                                                                                       TX (GGG)**                                                          

  **HELENA MT (HLN)**        **92.0**     **89.1**   **138**        **138**            **LOS ANGELES CA (LAX)**     **77.6**     **82.5**   **18,288**     **18,284**

  **HILO HI (ITO)**          **87.1**     **89.5**   **641**        **641**            **LOUISVILLE KY (SDF)**      **78.0**     **82.6**   **2,028**      **2,030**

  **HILTON HEAD SC (HHH)**   **61.0**     **75.3**   **77**         **77**             **LUBBOCK TX (LBB)**         **74.0**     **82.3**   **723**        **724**

  **HONOLULU HI (HNL)**      **79.8**     **86.8**   **4,444**      **4,443**          **LYNCHBURG VA (LYH)**       **80.4**     **88.2**   **51**         **51**

  **HOUSTON TX (HOU)**       **80.2**     **76.5**   **4,694**      **4,693**          **MACON GA (MCN)**           **73.9**     **85.3**   **69**         **68**

  **HOUSTON TX (IAH)**       **80.1**     **80.3**   **15,716**     **15,712**         **MADISON WI (MSN)**         **74.3**     **81.5**   **1,116**      **1,116**

  **HUNTSVILLE AL (HSV)**    **76.4**     **81.3**   **906**        **907**            **MANCHESTER NH (MHT)**      **78.7**     **84.2**   **1,596**      **1,596**

  **IDAHO FALLS ID (IDA)**   **86.1**     **94.0**   **280**        **281**            **MARQUETTE MI (MQT)**       **56.1**     **81.7**   **82**         **82**

  **INDIANAPOLIS IN (IND)**  **76.8**     **84.2**   **3,642**      **3,644**          **MEDFORD OR (MFR)**         **86.7**     **91.3**   **505**        **505**

  **INDIO/PALM SPRINGS CA    **79.4**     **83.2**   **1,205**      **1,207**          **MELBOURNE FL (MLB)**       **72.8**     **80.3**   **173**        **173**
  (PSP)**                                                                                                                                                  

  **INYOKERN CA (IYK)**      **87.7**     **91.5**   **81**         **82**             **MEMPHIS TN (MEM)**         **76.4**     **79.7**   **6,841**      **6,844**
  -------------------------- ------------ ---------- -------------- ------------ ----- ---------------------------- ------------ ---------- -------------- ------------

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ---------------------------- ------------ ---------- -------------- ------------ ----- ------------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**           **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**        **PERCENT\              **REPORTED\    
                               ON-TIME**               OPERATIONS**                                                ON-TIME**               OPERATIONS**   

                               **ARR.**     **DEP.**   **ARR.**       **DEP.**                                     **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **MERIDIAN MS (MEI)**        **78.6**     **87.5**   **56**         **56**             **PONCE PR (PSE)**        **78.3**     **93.3**   **60**         **60**

  **MIAMI FL (MIA)**           **71.2**     **73.4**   **5,348**      **5,347**          **PORTLAND ME (PWM)**     **73.3**     **80.0**   **588**        **590**

  **MIDLAND/ODESSA TX (MAF)**  **75.2**     **83.2**   **612**        **612**            **PORTLAND OR (PDX)**     **80.4**     **87.2**   **4,798**      **4,795**

  **MILWAUKEE WI (MKE)**       **77.0**     **80.6**   **3,865**      **3,866**          **PROVIDENCE RI (PVD)**   **80.0**     **83.1**   **1,918**      **1,917**

  **MINNEAPOLIS/ST. PAUL MN    **79.9**     **84.3**   **11,356**     **11,350**         **RALEIGH/DURHAM NC       **75.0**     **80.0**   **4,976**      **4,980**
  (MSP)**                                                                                (RDU)**                                                          

  **MINOT ND (MOT)**           **78.9**     **91.1**   **90**         **90**             **RAPID CITY SD (RAP)**   **85.3**     **88.2**   **348**        **347**

  **MISSION/MCALLEN/EDINBURG   **74.1**     **86.1**   **352**        **352**            **REDDING CA (RDD)**      **83.6**     **84.2**   **146**        **146**
  TX (MFE)**                                                                                                                                              

  **MISSOULA MT (MSO)**        **85.1**     **89.1**   **202**        **202**            **RENO NV (RNO)**         **81.3**     **85.8**   **2,123**      **2,120**

  **MOBILE AL (MOB)**          **75.9**     **80.3**   **511**        **512**            **RICHMOND VA (RIC)**     **74.7**     **81.6**   **1,665**      **1,666**

  **MODESTO CA (MOD)**         **84.2**     **82.6**   **241**        **241**            **ROANOKE VA (ROA)**      **74.6**     **79.6**   **280**        **279**

  **MOLINE IL (MLI)**          **77.0**     **81.9**   **684**        **685**            **ROCHESTER MN (RST)**    **80.1**     **82.7**   **312**        **312**

  **MONROE LA (MLU)**          **82.9**     **87.6**   **217**        **217**            **ROCHESTER NY (ROC)**    **76.0**     **82.4**   **1,306**      **1,308**

  **MONTEREY CA (MRY)**        **88.0**     **89.5**   **692**        **692**            **ROCK SPRINGS WY (RKS)** **90.0**     **90.0**   **60**         **60**

  **MONTGOMERY AL (MGM)**      **81.4**     **87.3**   **322**        **322**            **ROCKFORD IL (RFD)**     **87.5**     **89.3**   **56**         **56**

  **MONTROSE/DELTA CO (MTJ)**  **90.4**     **94.8**   **135**        **135**            **ROSWELL NM (ROW)**      **74.1**     **85.2**   **81**         **81**

  **MUSKEGON MI (MKG)**        **64.6**     **69.2**   **65**         **65**             **SACRAMENTO CA (SMF)**   **80.1**     **85.3**   **4,603**      **4,600**

  **MYRTLE BEACH SC (MYR)**    **73.6**     **82.1**   **447**        **447**            **SAGINAW/BAY             **71.5**     **79.9**   **235**        **234**
                                                                                         CITY/MIDLAND MI (MBS)**                                          

  **NASHVILLE TN (BNA)**       **77.6**     **80.9**   **4,870**      **4,867**          **SALEM OR (SLE)**        **66.7**     **96.5**   **57**         **57**

  **NEW BERN/MOREHEAD/BEAUFORT **72.3**     **80.7**   **83**         **83**             **SALT LAKE CITY UT       **87.6**     **90.6**   **11,653**     **11,643**
  NC (EWN)**                                                                             (SLC)**                                                          

  **NEW ORLEANS LA (MSY)**     **78.7**     **82.0**   **3,426**      **3,426**          **SAN ANGELO TX (SJT)**   **72.0**     **86.7**   **143**        **143**

  **NEW YORK NY (JFK)**        **72.3**     **79.0**   **9,905**      **9,901**          **SAN ANTONIO TX (SAT)**  **75.1**     **81.8**   **3,787**      **3,789**

  **NEW YORK NY (LGA)**        **56.0**     **71.1**   **10,279**     **10,272**         **SAN DIEGO CA (SAN)**    **80.4**     **84.9**   **8,005**      **8,012**

  **NEWARK NJ (EWR)**          **68.7**     **73.1**   **12,275**     **12,275**         **SAN FRANCISCO CA        **76.0**     **82.3**   **11,542**     **11,539**
                                                                                         (SFO)**                                                          

  **NEWBURGH/POUGHKEEPSIE NY   **81.5**     **86.5**   **459**        **460**            **SAN JOSE CA (SJC)**     **83.5**     **87.1**   **4,744**      **4,742**
  (SWF)**                                                                                                                                                 

  **NEWPORT NEWS/WILLIAMSBURG  **79.8**     **82.5**   **529**        **530**            **SAN JUAN PR (SJU)**     **72.6**     **81.6**   **2,019**      **2,020**
  VA (PHF)**                                                                                                                                              

  **NOME AK (OME)**            **72.2**     **73.3**   **90**         **90**             **SAN LUIS OBISPO/PASO    **86.6**     **89.1**   **531**        **531**
                                                                                         ROBLS CA (SBP)**                                                 

  **NORFOLK VA (ORF)**         **73.1**     **80.0**   **1,388**      **1,388**          **SANTA ANA CA (SNA)**    **82.5**     **86.3**   **3,985**      **3,984**

  **OAKLAND CA (OAK)**         **84.0**     **84.6**   **5,512**      **5,512**          **SANTA BARBARA CA        **84.9**     **90.1**   **1,071**      **1,071**
                                                                                         (SBA)**                                                          

  **OKLAHOMA CITY OK (OKC)**   **77.6**     **83.9**   **2,234**      **2,233**          **SANTA MARIA CA (SMX)**  **87.0**     **89.0**   **146**        **146**

  **OMAHA NE (OMA)**           **76.8**     **83.7**   **2,226**      **2,228**          **SARASOTA/BRADENTON FL   **78.7**     **84.0**   **729**        **730**
                                                                                         (SRQ)**                                                          

  **ONTARIO/SAN BERNARDINO CA  **81.6**     **86.3**   **3,322**      **3,320**          **SAVANNAH GA (SAV)**     **74.7**     **78.9**   **1,298**      **1,297**
  (ONT)**                                                                                                                                                 

  **ORLANDO FL (MCO)**         **78.4**     **80.6**   **11,533**     **11,537**         **SCRANTON/WILKES-BARRE   **69.5**     **76.9**   **197**        **199**
                                                                                         PA (AVP)**                                                       

  **OXNARD/VENTURA CA (OXR)**  **89.3**     **93.8**   **112**        **112**            **SEATTLE WA (SEA)**      **78.1**     **82.8**   **8,651**      **8,650**

  **PALMDALE CA (PMD)**        **92.9**     **91.1**   **56**         **56**             **SHREVEPORT LA (SHV)**   **72.0**     **81.6**   **669**        **669**

  **PANAMA CITY FL (PFN)**     **72.4**     **82.1**   **330**        **330**            **SIOUX CITY IA (SUX)**   **91.7**     **83.3**   **12**         **12**

  **PASCO/KENNEWICK/RICHLAND   **90.7**     **97.3**   **226**        **226**            **SIOUX FALLS SD (FSD)**  **76.6**     **82.1**   **475**        **475**
  WA (PSC)**                                                                                                                                              

  **PENSACOLA FL (PNS)**       **77.4**     **82.7**   **798**        **797**            **SITKA AK (SIT)**        **79.8**     **87.2**   **94**         **94**

  **PEORIA IL (PIA)**          **73.8**     **80.5**   **492**        **492**            **SOUTH BEND IN (SBN)**   **75.7**     **78.6**   **444**        **444**

  **PETERSBURG AK (PSG)**      **85.0**     **86.7**   **60**         **60**             **SPOKANE WA (GEG)**      **80.6**     **88.1**   **1,374**      **1,374**

  **PHILADELPHIA PA (PHL)**    **72.0**     **77.5**   **8,391**      **8,391**          **SPRINGFIELD IL (SPI)**  **71.4**     **77.6**   **133**        **134**

  **PHOENIX AZ (PHX)**         **83.5**     **83.9**   **17,245**     **17,250**         **SPRINGFIELD MO (SGF)**  **75.5**     **80.8**   **877**        **877**

  **PITTSBURGH PA (PIT)**      **79.2**     **82.9**   **3,621**      **3,621**          **ST. GEORGE UT (SGU)**   **90.7**     **92.3**   **300**        **300**

  **POCATELLO ID (PIH)**       **94.0**     **97.3**   **150**        **150**            **ST. LOUIS MO (STL)**    **77.4**     **80.3**   **5,266**      **5,268**
  ---------------------------- ------------ ---------- -------------- ------------ ----- ------------------------- ------------ ---------- -------------- ------------

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ------------------------------------------ ------------ ---------- -------------- -----------
  **CITY (AIRPORT)**                         **PERCENT\              **REPORTED\    
                                             ON-TIME**               OPERATIONS**   

                                             **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **STATE COLLEGE PA (SCE)**                 **83.3**     **91.7**   **60**         **60**

  **STEAMBOAT SPRINGS/HAYDEN CO (HDN)**      **81.3**     **88.3**   **128**        **128**

  **SUN VALLEY/HAILEY/KETCHUM ID (SUN)**     **82.0**     **83.6**   **250**        **250**

  **SYRACUSE NY (SYR)**                      **75.5**     **82.9**   **1,063**      **1,063**

  **TALLAHASSEE FL (TLH)**                   **75.2**     **82.1**   **419**        **419**

  **TAMPA FL (TPA)**                         **78.7**     **83.2**   **7,050**      **7,049**

  **TEXARKANA AR (TXK)**                     **80.0**     **86.7**   **90**         **90**

  **TOLEDO OH (TOL)**                        **76.8**     **83.8**   **142**        **142**

  **TRAVERSE CITY MI (TVC)**                 **71.2**     **82.4**   **260**        **261**

  **TUCSON AZ (TUS)**                        **82.0**     **86.5**   **2,438**      **2,441**

  **TULSA OK (TUL)**                         **75.9**     **84.0**   **1,986**      **1,987**

  **TWIN FALLS ID (TWF)**                    **97.2**     **99.3**   **143**        **143**

  **TYLER TX (TYR)**                         **86.0**     **90.0**   **150**        **150**

  **VALDOSTA GA (VLD)**                      **75.6**     **76.7**   **86**         **86**

  **VALPARAISO FL (VPS)**                    **72.4**     **81.8**   **548**        **550**

  **WACO TX (ACT)**                          **80.8**     **90.1**   **172**        **172**

  **WASHINGTON DC (DCA)**                    **78.5**     **83.4**   **7,363**      **7,362**

  **WASHINGTON DC (IAD)**                    **75.4**     **76.2**   **6,396**      **6,398**

  **WATERLOO IA (ALO)**                      **65.4**     **88.5**   **26**         **26**

  **WAUSAU/MARSHFIELD WI (CWA)**             **63.8**     **75.3**   **163**        **162**

  **WEST PALM BEACH/PALM BEACH FL (PBI)**    **77.2**     **80.6**   **2,730**      **2,733**

  **WHITE PLAINS NY (HPN)**                  **76.4**     **81.5**   **940**        **940**

  **WICHITA FALLS TX (SPS)**                 **77.2**     **85.1**   **202**        **202**

  **WICHITA KS (ICT)**                       **74.3**     **83.1**   **1,189**      **1,188**

  **WILMINGTON NC (ILM)**                    **77.7**     **82.6**   **283**        **281**

  **WRANGELL AK (WRG)**                      **90.0**     **91.7**   **60**         **60**

  **YAKIMA WA (YKM)**                        **78.2**     **94.5**   **55**         **55**

  **YAKUTAT AK (YAK)**                       **78.3**     **81.7**   **60**         **60**

  **YUMA AZ (YUM)**                          **86.2**     **89.4**   **377**        **376**
  ------------------------------------------ ------------ ---------- -------------- -----------

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 8. OVERALL NUMBER AND PERCENTAGE OF FLIGHT CANCELLATIONS**

**BY CARRIER**

  ----------------- ------------ ------------- ------------- ----------- ------------- ------------ ------------- ------------- -------------
  **CARRIER A/**    **AT 32                                                            **AT ALL                                 
                    REPORTABLE                                                         REPORTABLE                               
                    AIRPORTS                                                           AIRPORTS                                 
                    B/**                                                               C/**                                     

                    **NUMBER OF\ **FLIGHT\     **FLIGHT\                 **PERCENT OF\ **NUMBER OF\ **FLIGHT\     **FLIGHT\     **PERCENT OF\
                    AIRPORTS\    OPERATIONS\   OPERATIONS\               OPERATIONS\   AIRPORTS\    OPERATIONS\   OPERATIONS\   OPERATIONS\
                    REPORTED**   SCHEDULED**   CANCELLED**               CANCELLED**   REPORTED**   SCHEDULED**   CANCELLED**   CANCELLED**

  **AMERICAN**      **30**       **41,526**    **3,084**                 **7.4**       **80**       **51,470**    **3,918**     **7.6**

  **MESA**          **21**       **11,025**    **381**                   **3.5**       **116**      **21,804**    **801**       **3.7**

  **AMERICAN        **18**       **22,868**    **529**                   **2.3**       **115**      **42,026**    **1,007**     **2.4**
  EAGLE**                                                                                                                       

  **PINNACLE**      **16**       **8,291**     **177**                   **2.1**       **114**      **21,969**    **514**       **2.3**

  **UNITED**        **31**       **32,657**    **581**                   **1.8**       **84**       **38,797**    **682**       **1.8**

  **COMAIR**        **23**       **11,443**    **183**                   **1.6**       **93**       **17,510**    **268**       **1.5**

  **SKYWEST**       **22**       **25,562**    **294**                   **1.2**       **148**      **48,734**    **707**       **1.5**

  **ALASKA**        **16**       **7,972**     **86**                    **1.1**       **47**       **12,517**    **158**       **1.3**

  **US AIRWAYS**    **30**       **31,220**    **368**                   **1.2**       **81**       **38,095**    **415**       **1.1**

  **EXPRESSJET**    **29**       **16,426**    **183**                   **1.1**       **125**      **34,978**    **304**       **0.9**

  **DELTA**         **31**       **30,284**    **286**                   **0.9**       **94**       **37,049**    **319**       **0.9**

  **JETBLUE**       **19**       **12,250**    **87**                    **0.7**       **45**       **17,141**    **127**       **0.7**

  **NORTHWEST**     **30**       **22,332**    **154**                   **0.7**       **99**       **30,956**    **209**       **0.7**

  **HAWAIIAN**      **7**        **398**       **1**                     **0.3**       **14**       **4,611**     **29**        **0.6**

  **AIRTRAN**       **24**       **16,587**    **101**                   **0.6**       **55**       **22,646**    **129**       **0.6**

  **SOUTHWEST**     **19**       **54,762**    **376**                   **0.7**       **64**       **100,772**   **554**       **0.5**

  **ATLANTIC        **14**       **12,008**    **51**                    **0.4**       **126**      **23,159**    **120**       **0.5**
  SOUTHEAST**                                                                                                                   

  **CONTINENTAL**   **29**       **20,495**    **73**                    **0.4**       **67**       **25,983**    **87**        **0.3**

  **FRONTIER**      **22**       **6,596**     **5**                     **0.1**       **43**       **7,909**     **7**         **0.1**

  **Total**                      **384,702**                 **7,000**   **1.8**       **Total**    **598,126**   **10,355**    **1.7**
  ----------------- ------------ ------------- ------------- ----------- ------------- ------------ ------------- ------------- -------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 9. CAUSES OF DELAY\*, BY CARRIER\*\***

  --------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------
                                                                                      **CAUSES                                                                                                
                                                                                      OF DELAY**                                                                                              

  CARRIER   TOTAL\    ONTIME   \%\      CANCELLED   \%\         DIVERTED   \%\        AIR\       \%\        EXTREME\   \%\        NATIONAL\   \%\         SECURITY\   \%\         LATE\       \%\
            RECORDS            ONTIME               CANCELLED              DIVERTED   CARRIER\   AIR\       WEATHER\   EXTREME\   AVIATION\   NATIONAL\   DELAY       SECURITY\   ARRIVING\   LATE\
                                                                                      DELAY      CARRIER\   DELAY      WEATHER\   SYSTEM\     AVIATION\               DELAY       AIRCRAFT\   ARRIVING\
                                                                                                 DELAY                 DELAY      DELAY       SYSTEM\                             DELAY       AIRCRAFT\
                                                                                                                                              DELAY                                           DELAY

  9E        21969     17672    80.44%   514         2.34%       59         0.27%      1224       5.57%      108        0.49%      1233        5.61%       1           0.01%       1157        5.27%

  AA        51470     33590    65.26%   3918        7.61%       133        0.26%      3850       7.48%      140        0.27%      5704        11.08%      6           0.01%       4129        8.02%

  AS        12517     10219    81.64%   158         1.26%       18         0.14%      619        4.95%      28         0.22%      760         6.08%       15          0.12%       700         5.59%

  B6        17141     13203    77.03%   127         0.74%       59         0.34%      587        3.42%      13         0.08%      1808        10.55%      1           0.01%       1342        7.83%

  CO        25983     19865    76.45%   87          0.33%       29         0.11%      1371       5.28%      83         0.32%      2982        11.48%      38          0.15%       1528        5.88%

  DL        37049     28441    76.77%   319         0.86%       66         0.18%      1895       5.11%      95         0.26%      3932        10.61%      0           0.00%       2301        6.21%

  EV        23159     17837    77.02%   120         0.52%       31         0.13%      2223       9.60%      750        3.24%      1797        7.76%       6           0.03%       395         1.71%

  F9        7909      6496     82.13%   7           0.09%       8          0.10%      384        4.86%      12         0.16%      720         9.10%       0           0.00%       282         3.56%

  FL        22646     18355    81.05%   129         0.57%       41         0.18%      614        2.71%      15         0.07%      1657        7.32%       0           0.00%       1835        8.10%

  HA        4611      4175     90.54%   29          0.63%       3          0.07%      245        5.31%      0          0.00%      1           0.02%       1           0.02%       157         3.41%

  MQ        42026     31275    74.42%   1007        2.40%       82         0.20%      2571       6.12%      233        0.55%      3224        7.67%       1           0.00%       3633        8.64%

  NW        30956     23492    75.89%   209         0.68%       61         0.20%      2291       7.40%      285        0.92%      3420        11.05%      2           0.01%       1196        3.86%

  OH        17510     13185    75.30%   268         1.53%       28         0.16%      1348       7.70%      662        3.78%      1801        10.28%      3           0.02%       215         1.23%

  OO        48734     40932    83.99%   707         1.45%       83         0.17%      2337       4.80%      170        0.35%      2628        5.39%       13          0.03%       1864        3.83%

  UA        38797     28232    72.77%   682         1.76%       85         0.22%      2350       6.06%      131        0.34%      3604        9.29%       0           0.00%       3713        9.57%

  US        38095     30976    81.31%   415         1.09%       59         0.15%      1657       4.35%      73         0.19%      3116        8.18%       24          0.06%       1776        4.66%

  WN        100772    83901    83.26%   554         0.55%       101        0.10%      3877       3.85%      272        0.27%      3183        3.16%       59          0.06%       8826        8.76%

  XE        34978     26749    76.47%   304         0.87%       69         0.20%      1657       4.74%      140        0.40%      3321        9.49%       39          0.11%       2700        7.72%

  YV        21804     15959    73.19%   801         3.67%       33         0.15%      2547       11.68%     99         0.45%      1137        5.21%       31          0.14%       1197        5.49%

  TOTAL     598126    464554            10355                   1048                  33646                 3310                  46027                   240                     38945       

                               77.67%               1.73%                  0.18%                 5.63%                 0.55%                  7.70%                   0.04%                   6.51%
  --------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------

**\*Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**\*\* See Appendix at the end of this section for list of carrier
codes.**

**APRIL 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 10. OVERALL CAUSES OF DELAY\***

![](media/image5.wmf){width="7.865972222222222in"
height="5.366666666666666in"}

**Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**Note: For additional airline-specific information, visit
[http://www.bts.gov](http://www.bts.gov/)**

**[FOOTNOTES FOR TABLES 1 THROUGH 6 (FLIGHT DELAYS) AND 8
(CANCELLATIONS)]{.underline}**

**A** See Appendix for list of carrier codes.

**B** See Appendix for list of 32 airports for which data must be
reported. Data include all reported domestic flight operations to the 32
reportable airports (e.g., Albany to Atlanta, Toledo to Boston).

> **C** All domestic airports for which carriers reported data. Data
> include all reported domestic flight operations to the 32 reportable
> airports and from those airports to other destinations (e.g., Albany
> to Atlanta, and Atlanta to Albany). In addition, for carriers that
> reported data for their entire domestic systems, the data also include
> all reported domestic flight operations between non-required airports
> (e.g., Albany to Toledo).

**D** \"On time\" means an arrival less than 15 minutes after scheduled
arrival time; cancelled and diverted flights are not considered on-time
arrivals.

**E** \"On time\" means a departure less than 15 minutes after scheduled
departure time; cancelled flights are not considered on-time departures;
diverted flights may be on time or late departures, depending on actual
departure time.

**F** Incomplete data; percentage based on operations reported.

**G** Carrier did not report useable data.

**H** Carrier did not serve airport.

**I** Regularly scheduled flights are those for which the carrier
reported at least 15 operations for the month.

**J** Blanks in any time interval in Tables 3 and 4 indicate no arrival
operations (Table 3) or departure operations

> (Table 4) for domestic flights of the reporting carriers during that
> time period. Other carriers, including code-sharing partners, may
> operate during those periods.

**S** Carrier reported data for entire domestic system.

**V** Carrier reported data voluntarily.

**[APPENDIX]{.underline}**

NOTE: The Department of Transportation has screened the reporting
carriers\' data for completeness and verified all arithmetic data
elements computed by the carriers (e.g., length of delay). Individual
flight operations records with incorrect calculations, erroneous
city-pairs, or missing data elements were rejected and excluded from the
data base; such rejected records accounted for less than 0.01% of the
flight operations records submitted. Any errors in the data base with
respect to basic flight data \-- non-computed data elements such as
flight numbers, scheduled and actual arrival/departure times, days of
operation \-- are the responsibility of the reporting carrier.

+--------+-----------------------------+------------------------------+
|        | **[Airports Covered by the  | > **[Air Carriers Required   |
|        | Rule (14 CFR PART 234       | > to Report]{.underline}**   |
|        | \*)]{.underline}**          | >                            |
|        |                             | > **[Data to DOT and to CRS  |
|        | Atlanta: Hartsfield-Jackson | > Vendors \*]{.underline}**  |
|        | ATL                         | >                            |
|        |                             | > FL AirTran Airways         |
|        | Balt/Wash: Int'l Thurgood   | >                            |
|        | Marshall BWI                | > AS Alaska Airlines         |
|        |                             | >                            |
|        | Boston: Logan International | > AA American Airlines       |
|        | BOS                         | >                            |
|        |                             | > MQ American Eagle Airlines |
|        | Charlotte: Douglas CLT      | >                            |
|        |                             | > EV Atlantic Southeast      |
|        | Chicago: Midway MDW         | > Airlines                   |
|        |                             | >                            |
|        | Chicago: O\'Hare ORD        | > OH Comair                  |
|        |                             | >                            |
|        | Cincinnati: Greater         | > CO Continental Airlines    |
|        | Cincinnati CVG              | >                            |
|        |                             | > DL Delta Air Lines         |
|        | Dallas-Fort Worth:          | >                            |
|        | International DFW           | > XE ExpressJet Airlines     |
|        |                             | >                            |
|        | Denver: International DEN   | > F9 Frontier Airlines       |
|        |                             | >                            |
|        | Detroit: Metro Wayne County | > HA Hawaiian Airlines       |
|        | DTW                         | >                            |
|        |                             | > B6 JetBlue Airways         |
|        | Ft. Lauderdale:             | >                            |
|        | International FLL           | > YV Mesa Airlines           |
|        |                             | >                            |
|        | Houston: George Bush IAH    | > NW Northwest Airlines      |
|        |                             | >                            |
|        | Las Vegas: McCarran         | > OO SkyWest Airlines        |
|        | International LAS           | >                            |
|        |                             | > WN Southwest Airlines      |
|        | Los Angeles: International  | >                            |
|        | LAX                         | > UA United Airlines         |
|        |                             | >                            |
|        | Miami: International MIA    | > US US Airways              |
|        |                             | >                            |
|        | Minneapolis-St. Paul:       | > **[Air Carriers            |
|        | International MSP           | > Voluntarily                |
|        |                             | > Reporting]{.underline}**   |
|        | Newark: Liberty             | >                            |
|        | International EWR           | > **[Data to DOT and to CRS  |
|        |                             | > Vendors]{.underline}**     |
|        | New York: JFK International | >                            |
|        | JFK                         | > 9E Pinnacle Airlines (eff. |
|        |                             | > 01/08)                     |
|        | New York: LaGuardia LGA     |                              |
|        |                             | \* Based on the Bureau of    |
|        | Oakland : International OAK | Transportation Statistics'   |
|        |                             | Technical Reporting          |
|        | Orlando: International MCO  | Directive #16, issued        |
|        |                             | October 31, 2007, effective  |
|        | Philadelphia: International | January 1, 2008.             |
|        | PHL                         |                              |
|        |                             |                              |
|        | Phoenix: Sky Harbor         |                              |
|        | International PHX           |                              |
|        |                             |                              |
|        | Portland: International PDX |                              |
|        |                             |                              |
|        | Salt Lake City:             |                              |
|        | International SLC           |                              |
|        |                             |                              |
|        | San Diego: Lindbergh Field  |                              |
|        | SAN                         |                              |
|        |                             |                              |
|        | San Francisco:              |                              |
|        | International SFO           |                              |
|        |                             |                              |
|        | Seattle-Tacoma:             |                              |
|        | International SEA           |                              |
|        |                             |                              |
|        | ST. Louis : Lambert         |                              |
|        | International STL           |                              |
|        |                             |                              |
|        | Tampa: Tampa International  |                              |
|        | TPA                         |                              |
|        |                             |                              |
|        | Washington: Reagan National |                              |
|        | DCA                         |                              |
|        |                             |                              |
|        | Washington: Dulles IAD      |                              |
+--------+-----------------------------+------------------------------+

**[MISHANDLED BAGGAGE]{.underline}**

![](media/image6.wmf){width="1.6965277777777779in"
height="1.2361111111111112in"}

> Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***APRIL***

***MISHANDLED BAGGAGE REPORTS*** ***FILED BY PASSENGERS***

***U.S. AIRLINES***[^1]

+----+--------------+----+--------+-------+---+------+--------+------+
|    |              | *  |        |       |   | **A  |        |      |
|    |              | *A |        |       |   | PRIL |        |      |
|    |              | PR |        |       |   | 20   |        |      |
|    |              | IL |        |       |   | 07** |        |      |
|    |              | 20 |        |       |   |      |        |      |
|    |              | 08 |        |       |   |      |        |      |
|    |              | ** |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| ## | ###          | *  | **EN   | *     |   | **T  | **EN   | **R  |
| ## | #### AIRLINE | *T | PLANED | *REPO |   | OTAL | PLANED | EPOR |
| ## |              | OT | PASSEN | RTS** |   | BAG  | PASSEN | TS** |
| #  |              | AL | GERS** |       |   | GAGE | GERS** |      |
| RA |              | B  |        | **PER |   | R    |        | *    |
| NK |              | AG |        | 1,000 |   | EPOR |        | *PER |
|    |              | GA |        | PA    |   | TS** |        | 1    |
|    |              | GE |        | SSENG |   |      |        | ,000 |
|    |              | R  |        | ERS** |   |      |        | PASS |
|    |              | EP |        |       |   |      |        | ENGE |
|    |              | OR |        |       |   |      |        | RS** |
|    |              | TS |        |       |   |      |        |      |
|    |              | ** |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
|    |              |    |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 1  | JETBLUE      | 5  | 1,8    | **3   |   | 10   | 1,9    | **5. |
|    | AIRWAYS      | ,6 | 89,704 | .00** |   | ,182 | 24,199 | 29** |
|    |              | 78 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 2  | AIRTRAN      | 6  | 2,0    | **3   |   | 7    | 2,0    | **3. |
|    | AIRWAYS      | ,8 | 71,226 | .31** |   | ,013 | 43,919 | 43** |
|    |              | 58 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 3  | HAWAIIAN     | 2  | 7      | **3   |   | 1    | 5      | **2. |
|    | AIRLINES     | ,4 | 21,016 | .40** |   | ,583 | 76,588 | 75** |
|    |              | 49 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 4  | NORTHWEST    | 11 | 3,4    | **3   |   | 15   | 3,8    | **3. |
|    | AIRLINES     | ,9 | 87,745 | .42** |   | ,376 | 83,023 | 96** |
|    |              | 27 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 5  | SOUTHWEST    | 34 | 9,0    | **3   |   | 50   | 8,6    | **5. |
|    | AIRLINES     | ,3 | 03,803 | .81** |   | ,455 | 16,192 | 86** |
|    |              | 45 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 6  | CONTINENTAL  | 12 | 3,1    | **3   |   | 16   | 3,3    | **5. |
|    | AIRLINES     | ,1 | 65,174 | .84** |   | ,917 | 63,944 | 03** |
|    |              | 68 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 7  | US AIRWAYS   | 18 | 4,3    | **4   |   | 37   | 4,7    | **7. |
|    |              | ,2 | 44,119 | .20** |   | ,437 | 02,875 | 96** |
|    |              | 56 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 8  | ALASKA       | 5  | 1,2    | **4   |   | 6    | 1,2    | **5. |
|    | AIRLINES     | ,3 | 69,054 | .23** |   | ,973 | 86,778 | 42** |
|    |              | 62 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 9  | UNITED       | 22 | 4,6    | **4   |   | 25   | 5,1    | **4. |
|    | AIRLINES     | ,9 | 79,752 | .91** |   | ,667 | 51,605 | 98** |
|    |              | 94 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 10 | FRONTIER     | 4  | 8      | **4   |   | 4    | 9      | **4. |
|    | AIRLINES     | ,1 | 33,679 | .98** |   | ,647 | 39,033 | 95** |
|    |              | 55 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 11 | DELTA AIR    | 27 | 5,1    | **5   |   | 33   | 5,4    | **6. |
|    | LINES        | ,1 | 22,977 | .30** |   | ,530 | 50,639 | 15** |
|    |              | 36 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 12 | EXPRESSJET   | 7  | 1,3    | **5   |   | 10   | 1,2    | **7. |
|    | AIRLINES     | ,7 | 10,471 | .94** |   | ,122 | 72,117 | 96** |
|    |              | 87 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 13 | AMERICAN     | 38 | 6,0    | **6   |   | 44   | 6,6    | **6. |
|    | AIRLINES     | ,4 | 54,983 | .35** |   | ,737 | 24,037 | 75** |
|    |              | 54 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 14 | PINNACLE     | 5  | 8      | **6   |   | 5    | 8      | **6. |
|    | AIRLINES     | ,7 | 62,277 | .61** |   | ,162 | 23,246 | 27** |
|    |              | 01 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 15 | SKYWEST      | 11 | 1,7    | **6   |   | 16   | 1,8    | **9. |
|    | AIRLINES     | ,7 | 56,307 | .69** |   | ,706 | 14,106 | 21** |
|    |              | 42 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 16 | COMAIR       | 5  | 7      | **7   |   | 9    | 7      | *    |
|    |              | ,6 | 50,293 | .48** |   | ,408 | 84,376 | *11. |
|    |              | 09 |        |       |   |      |        | 99** |
+----+--------------+----+--------+-------+---+------+--------+------+
| 17 | MESA         | 7  | 9      | **8   |   | 11   | 1,2    | **9. |
|    | AIRLINES     | ,8 | 83,803 | .01** |   | ,934 | 07,194 | 89** |
|    |              | 84 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 18 | ATLANTIC     | 10 | 1,0    | **9   |   | 8    | 9      | **8. |
|    | SOUTHEAST    | ,1 | 54,860 | .59** |   | ,227 | 94,620 | 27** |
|    | AIRLINES     | 19 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 19 | AMERICAN     | 14 | 1,3    | **10  |   | 19   | 1,4    | *    |
|    | EAGLE        | ,5 | 93,970 | .45** |   | ,483 | 97,745 | *13. |
|    | AIRLINES     | 66 |        |       |   |      |        | 01** |
+----+--------------+----+--------+-------+---+------+--------+------+
|    |              |    |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
|    | TOTALS \*\*  | 2  | 50,7   | **4   |   | 335  | 52,9   | **6. |
|    |              | 53 | 55,213 | .99** |   | ,559 | 56,236 | 34** |
|    |              | ,1 |        |       |   |      |        |      |
|    |              | 90 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+

**For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

> TOTAL BAGGAGE REPORTS---For the domestic system only. These are
> passenger reports of mishandled baggage, including those that did not
> subsequently result in claims for compensation.

ENPLANED PASSENGERS---For the domestic system only.

**[OVERSALES]{.underline}**

This section furnishes data on the number of passengers who hold
confirmed reservations and are denied boarding (\"bumped\") from a
flight because it is oversold. These figures include only passengers
whose oversold flight departs without them; they do not include
passengers affected by cancelled, delayed or diverted flights.

The report includes U.S. airlines that have at least one percent of
total domestic scheduled-service passenger revenues *and* operate
aircraft with a passenger capacity of more than 60 seats (see footnote
on chart for details). It provides system data for scheduled passenger
service on domestic flights and data on international flight segments
that originate in the United States. Information is displayed for the
latest available quarter and for the year to date, for the current
period and for the same period in the previous year. The data are
reported quarterly to DOT's Bureau of Transportation Statistics (Office
of Airline Information). The reporting requirement is found in 14 CFR
250.10.

These tables give information by carrier on the number of passengers
bumped involuntarily and on the number who voluntarily gave up their
seat on an oversold flight in exchange for compensation. Also shown is
the rate of involuntary denied boardings per 10,000 passengers. This
rate determines the order in which carriers are listed; the airline with
the lowest rate appears first. The number and rate of involuntary denied
boardings include both passengers who received denied boarding
compensation and passengers who did not qualify for compensation because
of one of the exceptions in the oversales rule. There are three
exceptions: 1) passenger accommodated on another flight scheduled to
arrive within one hour of the original flight; 2) passenger fails to
comply with ticketing, check-in or reconfirmation procedures; and 3)
aircraft of smaller capacity is substituted. Totals appear at the end of
each table.

The enplanements figures that are used to calculate the involuntary
denied boarding rate do not include \"shuttle\" service on which
reservations are not offered, nor do they include inbound international
service, since the rule does not apply to these flights.

![](media/image7.wmf){width="1.636111111111111in"
height="1.3097222222222222in"}

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JANUARY - MARCH***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^2]

  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                          **JANUARY - MARCH                                                  **JANUARY - MARCH                                 
                          2008**                                                             2007**                                            

  RANK   AIRLINE          [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                          (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                            10,000 psgrs                                                       10,000 psgrs

                          Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                               

  1      ***JETBLUE       23                    9             5,518,098     **0.02**         0                     19            5,090,815     **0.04**
         AIRWAYS***                                                                                                                            

  2      ***HAWAIIAN      153                   16            1,732,996     **0.09**         408                   85            1,674,816     **0.51**
         AIRLINES***                                                                                                                           

  3      ***AIRTRAN       9,225                 202           5,718,319     **0.35**         6,484                 107           5,080,108     **0.21**
         AIRWAYS***                                                                                                                            

  4      ***ALASKA        2,485                 297           3,619,711     **0.82**         3,257                 347           3,401,586     **1.02**
         AIRLINES***                                                                                                                           

  5      ***UNITED        13,550                1,239         13,846,166    **0.89**         17,517                604           15,013,562    **0.40**
         AIRLINES***                                                                                                                           

  6      ***AMERICAN      21,892                1,982         20,231,629    **0.98**         22,133                2,213         20,850,796    **1.06**
         AIRLINES***                                                                                                                           

  7      ***NORTHWEST     15,855                1,233         10,713,842    **1.15**         19,515                1,424         11,386,586    **1.25**
         AIRLINES***                                                                                                                           

  8      ***MESA          5,479                 189           1,584,168     **1.19**         3,358                 351           1,813,068     **1.94**
         AIRLINES***                                                                                                                           

  9      ***FRONTIER      1,147                 333           2,507,991     **1.33**         1,095                 354           2,214,518     **1.60**
         AIRLINES***                                                                                                                           

  10     ***CONTINENTAL   10,457                1,586         10,075,301    **1.57**         8,576                 1,925         9,977,651     **1.93**
         AIRLINES***                                                                                                                           

  11     ***SOUTHWEST     25,431                4,156         24,708,540    **1.68**         19,222                2,874         22,903,022    **1.25**
         AIRLINES***                                                                                                                           

  12     ***DELTA AIR     15,458                2,836         15,722,610    **1.80**         27,374                5,516         15,904,335    **3.47**
         LINES***                                                                                                                              

  13     ***US AIRWAYS*** 26,153                2,560         12,755,978    **2.01**         19,348                2,182         12,994,097    **1.68**

  14     ***SKYWEST       3,010                 371           1,834,243     **2.02**         5,430                 496           1,814,434     **2.73**
         AIRLINES***                                                                                                                           

  15     ***AMERICAN      345                   154           552,779       **2.79**         319                   67            561,144       **1.19**
         EAGLE                                                                                                                                 
         AIRLINES***                                                                                                                           

  16     ***COMAIR***     1,426                 245           546,701       **4.48**         1,845                 153           461,448       **3.32**

  17     ***PINNACLE      149                   45            95,473        **4.71**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  18     ***ATLANTIC      2,807                 552           1,057,771     **5.22**         2,808                 527           970,316       **5.43**
         SOUTHEAST                                                                                                                             
         AIRLINES***                                                                                                                           

                                                                                                                                               

         ***TOTALS***     155,045               18,005        132,822,316   **1.36**         158,689               19,244        132,112,302   **1.46**
         \*\*                                                                                                                                  
  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

**[CONSUMER COMPLAINTS]{.underline}**

This section summarizes aviation consumer complaints filed with the
Department in writing, by telephone, via e-mail, or in person. DOT has
not determined the validity of the complaints. The report does not
include safety complaints (which are handled by the Federal Aviation
Administration) or security complaints (which are handled by the
Transportation Security Administration). An explanation of each section
of the report appears below:

**Summary** - Table 1 gives the total number of complaints, and also
breaks down complaints by industry groups (U.S. airlines, tour
operators, etc.). As with most other sections of the report, figures for
the current month are compared to the same month in the previous year.

**Complaint Categories** - Table 2 ranks the categories of complaints
(baggage, refunds, etc.). A detailed explanation of each category
appears at the end of the report.

**U.S. Airlines** - Table 3 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by
complaint category.

**Incident Date** - Table 4 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by the
percentage of complaints where the incident occurred in the most recent
month versus previous periods (Incident Date data is not included in YTD
section).

**Companies Other Than U.S. Airlines** - Table 5 (Table 4 in YTD
reports) provides the same information as above for foreign airlines,
and for tour operators, travel agents, etc.

**Airline Rankings** - Table 6 (Table 5 in YTD reports) ranks the
largest U.S. airlines (those that each account for one percent of total
domestic scheduled-service passenger revenues, plus any other carrier
that voluntarily reports flight delay and mishandled baggage data to
DOT) according to the rate of complaints per 100,000 passengers. This
ranking takes into account airline size when identifying the carriers
against whom the most complaints have been filed.

Table 1

AIR TRAVEL CONSUMER REPORT

CONSUMER COMPLAINTS

SUMMARY

  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------
                  **APRIL                                             **APRIL                               
                  2008**                                              2007**                                

                  COMPLAINTS   OPINIONS   COMPLIMENTS   INFO          COMPLAINTS   OPINIONS   COMPLIMENTS   INFO
                                                        REQUESTS                                            REQUESTS

                                                                                                            

  U.S. AIRLINES   975          91         5             151           1,088        71         10            167

  FOREIGN         117          3          0             9             128          2          0             7
  AIRLINES                                                                                                  

  TRAVEL AGENTS   18           2          0             2             27           0          0             3

  TOUR OPERATORS  2            0          0             1             5            0          0             1

  MISCELLANEOUS   1            7          0             5             0            0          0             0

  INDUSTRY TOTALS 1,113        103        5             168           1,248        73         10            178
  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------

Table 2

AIR TRAVEL CONSUMER REPORT

COMPLAINT CATEGORIES[^3]

  ------------------- --------- -------------------- -------------- -- --------- ---------------- --------------
                      APRIL                                            APRIL                      
                      2008                                             2007                       

                                                                                                  

  COMPLAINT CATEGORY  RANKING   COMPLAINTS[^4]^\*^   SUB-CATEGORY      RANKING   COMPLAINTS\*\*   SUB-CATEGORY

                                                                                                  

  FLIGHT PROBLEMS     1         340                                    1         396              

  CANCELLATIONS                                      164                                          191

  DELAYS                                             83                                           95

  MISCONNECTIONS                                     57                                           59

                                                                                                  

  BAGGAGE             2         218                                    2         251              

                                                                                                  

  RES/TKTG/BOARDING   3         132                                    4         134              

                                                                                                  

  CUSTOMER SERVICE    4         127                                    3         152              

                                                                                                  

  REFUNDS             5         117                                    5         105              

                                                                                                  

  OVERSALES           6         62                                     6         58               

                                                                                                  

  DISABILITY          7         36                                     8         44               

                                                                                                  

  OTHER               8         35                                     7         50               

  FREQUENT FLYER                                     23                                           39

                                                                                                  

  FARES               9         34                                     9         41               

                                                                                                  

  DISCRIMINATION      10        8                                      10        13               

                                                                                                  

  ADVERTISING         11        4                                      11        4                

                                                                                                  

  ANIMALS             12        0                                      12        0                

                                                                                                  

  COMPLAINT TOTAL               1,113                                            1,248            
  ------------------- --------- -------------------- -------------- -- --------- ---------------- --------------

Table 3

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY COMPLAINT CATEGORY[^5]

APRIL 2008

<table style="width:100%;">
<colgroup>
<col style="width: 19%" />
<col style="width: 6%" />
<col style="width: 5%" />
<col style="width: 7%" />
<col style="width: 4%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 4%" />
<col style="width: 5%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a><sup>*</sup></p>
<p>ALPHABETICAL</p></td>
<td>FLIGHT PROBLEMS</td>
<td>OVER-SALES</td>
<td>RES/TKTG/BOARDING</td>
<td>FARES</td>
<td>REFUNDS</td>
<td>BAGGAGE</td>
<td>CUSTOMER SERVICE</td>
<td>DIS-ABILITY</td>
<td>ADVER-TISING</td>
<td>DISCRIM-INATION</td>
<td>ANIMALS</td>
<td>OTHER</td>
<td>TOTAL</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIR WISCONSIN</td>
<td>2</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="even">
<td>AIRTRAN AIRWAYS</td>
<td>7</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>6</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>19</td>
</tr>
<tr class="odd">
<td>ALASKA AIRLINES</td>
<td>1</td>
<td>0</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>10</td>
</tr>
<tr class="even">
<td>ALLEGIANT AIR</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="odd">
<td>ALOHA AIRLINES</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
</tr>
<tr class="even">
<td>AMERICAN AIRLINES</td>
<td>74</td>
<td>2</td>
<td>10</td>
<td>4</td>
<td>7</td>
<td>24</td>
<td>22</td>
<td>4</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>6</td>
<td>155</td>
</tr>
<tr class="odd">
<td>AMERICAN EAGLE AIRLINES</td>
<td>9</td>
<td>4</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>4</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>21</td>
</tr>
<tr class="even">
<td>ATA AIRLINES</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="odd">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>7</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>4</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>15</td>
</tr>
<tr class="even">
<td>COMAIR</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
</tr>
<tr class="odd">
<td>CONTINENTAL AIRLINES</td>
<td>13</td>
<td>1</td>
<td>8</td>
<td>0</td>
<td>0</td>
<td>11</td>
<td>11</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>44</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>29</td>
<td>7</td>
<td>25</td>
<td>6</td>
<td>5</td>
<td>32</td>
<td>14</td>
<td>3</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>6</td>
<td>128</td>
</tr>
<tr class="odd">
<td>EXPRESSJET AIRLINES</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>8</td>
</tr>
<tr class="even">
<td>FREEDOM AIRLNES</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>6</td>
</tr>
<tr class="even">
<td>HAWAIIAN AIRLINES</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="odd">
<td>JETBLUE AIRWAYS</td>
<td>5</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>3</td>
<td>1</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>15</td>
</tr>
<tr class="even">
<td>LYNXAIR INTERNATIONAL</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
</tr>
<tr class="odd">
<td>MESA AIRLINES</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="even">
<td>MIDWEST AIRLINES</td>
<td>5</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>12</td>
</tr>
<tr class="odd">
<td>NORTHWEST AIRLINES</td>
<td>10</td>
<td>4</td>
<td>7</td>
<td>1</td>
<td>4</td>
<td>7</td>
<td>3</td>
<td>2</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>41</td>
</tr>
<tr class="even">
<td>PIEDMONT AIRLINES</td>
<td>2</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="odd">
<td>PINNACLE AIRLINES</td>
<td>2</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="even">
<td>SKYBUS AIRLINES</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>28</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>32</td>
</tr>
<tr class="odd">
<td>SKYWEST AIRLINES</td>
<td>3</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>7</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>7</td>
<td>3</td>
<td>4</td>
<td>0</td>
<td>2</td>
<td>4</td>
<td>5</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>31</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>11</td>
<td>3</td>
<td>13</td>
<td>1</td>
<td>8</td>
<td>13</td>
<td>9</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>61</td>
</tr>
<tr class="even">
<td>TRANS STATES AIRLINES</td>
<td>7</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>10</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>34</td>
<td>8</td>
<td>14</td>
<td>7</td>
<td>16</td>
<td>28</td>
<td>15</td>
<td>7</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>7</td>
<td>138</td>
</tr>
<tr class="even">
<td>UNITED EXPRESS</td>
<td>4</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="odd">
<td>US AIRWAYS</td>
<td>32</td>
<td>11</td>
<td>16</td>
<td>5</td>
<td>6</td>
<td>13</td>
<td>14</td>
<td>3</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>5</td>
<td>107</td>
</tr>
<tr class="even">
<td>OTHER U.S. AIRLINES</td>
<td>21</td>
<td>2</td>
<td>3</td>
<td>2</td>
<td>2</td>
<td>8</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>40</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>TOTAL APRIL 2008</td>
<td>313</td>
<td>60</td>
<td>116</td>
<td>28</td>
<td>93</td>
<td>178</td>
<td>112</td>
<td>33</td>
<td>4</td>
<td>7</td>
<td>0</td>
<td>31</td>
<td>975</td>
</tr>
<tr class="odd">
<td>% OF TOTAL COMPLAINTS</td>
<td>32.1</td>
<td>6.2</td>
<td>11.9</td>
<td>2.9</td>
<td>9.5</td>
<td>18.3</td>
<td>11.5</td>
<td>3.4</td>
<td>0.4</td>
<td>0.7</td>
<td>0</td>
<td>3.2</td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>TOTAL APRIL 2007</td>
<td>367</td>
<td>55</td>
<td>107</td>
<td>38</td>
<td>75</td>
<td>207</td>
<td>139</td>
<td>41</td>
<td>4</td>
<td>12</td>
<td>0</td>
<td>43</td>
<td>1,088</td>
</tr>
<tr class="even">
<td>% OF TOTAL COMPLAINTS</td>
<td>33.7</td>
<td>5.1</td>
<td>9.8</td>
<td>3.5</td>
<td>6.9</td>
<td>19.0</td>
<td>12.8</td>
<td>3.8</td>
<td>0.4</td>
<td>1.1</td>
<td>0</td>
<td>4.0</td>
<td></td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup><a href="#fnref1" class="footnote-back"
role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 4

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY INCIDENT DATE

APRIL 2008

<table>
<colgroup>
<col style="width: 27%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 7%" />
<col style="width: 8%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a></p>
<p>ALPHABETICAL</p></td>
<td><p>COMPS RECD</p>
<p>IN</p>
<p>APRIL</p></td>
<td><p>INCI-DENTS IN</p>
<p>APRIL</p></td>
<td>PERCENT</td>
<td></td>
<td><p>INCI-DENTS IN</p>
<p>MARCH</p></td>
<td>PERCENT</td>
<td></td>
<td>INCI-DENTS IN ALL PRIOR MONTHS</td>
<td>PERCENT</td>
<td></td>
<td>UN-KNOWN INCI-DENT DATE</td>
<td>PERCENT</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIR WISCONSIN</td>
<td>5</td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>AIRTRAN AIRWAYS</td>
<td>19</td>
<td>9</td>
<td>47.4</td>
<td></td>
<td>3</td>
<td>15.8</td>
<td></td>
<td>5</td>
<td>26.3</td>
<td></td>
<td>2</td>
<td>10.5</td>
</tr>
<tr class="odd">
<td>ALASKA AIRLINES</td>
<td>10</td>
<td>3</td>
<td>30.0</td>
<td></td>
<td>2</td>
<td>20.0</td>
<td></td>
<td>4</td>
<td>40.0</td>
<td></td>
<td>1</td>
<td>10.0</td>
</tr>
<tr class="even">
<td>ALLEGIANT AIR</td>
<td>5</td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>ALOHA AIRLINES</td>
<td>8</td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>4</td>
<td>50.0</td>
<td></td>
<td>2</td>
<td>25.0</td>
</tr>
<tr class="even">
<td>AMERICAN AIRLINES</td>
<td>155</td>
<td>65</td>
<td>41.9</td>
<td></td>
<td>41</td>
<td>26.5</td>
<td></td>
<td>39</td>
<td>25.2</td>
<td></td>
<td>10</td>
<td>6.5</td>
</tr>
<tr class="odd">
<td>AMERICAN EAGLE AIRLINES</td>
<td>21</td>
<td>6</td>
<td>28.6</td>
<td></td>
<td>8</td>
<td>38.1</td>
<td></td>
<td>6</td>
<td>28.6</td>
<td></td>
<td>1</td>
<td>4.8</td>
</tr>
<tr class="even">
<td>ATA AIRLINES</td>
<td>6</td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>1</td>
<td>16.7</td>
</tr>
<tr class="odd">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>15</td>
<td>7</td>
<td>46.7</td>
<td></td>
<td>4</td>
<td>26.7</td>
<td></td>
<td>4</td>
<td>26.7</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>COMAIR</td>
<td>8</td>
<td>1</td>
<td>12.5</td>
<td></td>
<td>4</td>
<td>50.0</td>
<td></td>
<td>3</td>
<td>37.5</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>CONTINENTAL AIRLINES</td>
<td>44</td>
<td>17</td>
<td>38.6</td>
<td></td>
<td>12</td>
<td>27.3</td>
<td></td>
<td>10</td>
<td>22.7</td>
<td></td>
<td>5</td>
<td>11.4</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>128</td>
<td>46</td>
<td>35.9</td>
<td></td>
<td>28</td>
<td>21.9</td>
<td></td>
<td>40</td>
<td>31.2</td>
<td></td>
<td>14</td>
<td>10.9</td>
</tr>
<tr class="odd">
<td>EXPRESSJET AIRLINES</td>
<td>8</td>
<td>5</td>
<td>62.5</td>
<td></td>
<td>1</td>
<td>12.5</td>
<td></td>
<td>1</td>
<td>12.5</td>
<td></td>
<td>1</td>
<td>12.5</td>
</tr>
<tr class="even">
<td>FREEDOM AIRLNES</td>
<td>5</td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>6</td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>2</td>
<td>33.3</td>
</tr>
<tr class="even">
<td>HAWAIIAN AIRLINES</td>
<td>5</td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
</tr>
<tr class="odd">
<td>JETBLUE AIRWAYS</td>
<td>15</td>
<td>6</td>
<td>40.0</td>
<td></td>
<td>5</td>
<td>33.3</td>
<td></td>
<td>2</td>
<td>13.3</td>
<td></td>
<td>2</td>
<td>13.3</td>
</tr>
<tr class="even">
<td>LYNXAIR INTERNATIONAL</td>
<td>8</td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>2</td>
<td>25.0</td>
</tr>
<tr class="odd">
<td>MESA AIRLINES</td>
<td>5</td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>MIDWEST AIRLINES</td>
<td>12</td>
<td>4</td>
<td>33.3</td>
<td></td>
<td>4</td>
<td>33.3</td>
<td></td>
<td>2</td>
<td>16.7</td>
<td></td>
<td>2</td>
<td>16.7</td>
</tr>
<tr class="odd">
<td>NORTHWEST AIRLINES</td>
<td>41</td>
<td>12</td>
<td>29.3</td>
<td></td>
<td>11</td>
<td>26.8</td>
<td></td>
<td>11</td>
<td>26.8</td>
<td></td>
<td>7</td>
<td>17.1</td>
</tr>
<tr class="even">
<td>PIEDMONT AIRLINES</td>
<td>6</td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>PINNACLE AIRLINES</td>
<td>7</td>
<td>2</td>
<td>28.6</td>
<td></td>
<td>3</td>
<td>42.9</td>
<td></td>
<td>1</td>
<td>14.3</td>
<td></td>
<td>1</td>
<td>14.3</td>
</tr>
<tr class="even">
<td>SKYBUS AIRLINES</td>
<td>32</td>
<td>14</td>
<td>43.8</td>
<td></td>
<td>3</td>
<td>9.4</td>
<td></td>
<td>12</td>
<td>37.5</td>
<td></td>
<td>3</td>
<td>9.4</td>
</tr>
<tr class="odd">
<td>SKYWEST AIRLINES</td>
<td>7</td>
<td>3</td>
<td>42.9</td>
<td></td>
<td>1</td>
<td>14.3</td>
<td></td>
<td>2</td>
<td>28.6</td>
<td></td>
<td>1</td>
<td>14.3</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>31</td>
<td>10</td>
<td>32.3</td>
<td></td>
<td>12</td>
<td>38.7</td>
<td></td>
<td>7</td>
<td>22.6</td>
<td></td>
<td>2</td>
<td>6.5</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>61</td>
<td>16</td>
<td>26.2</td>
<td></td>
<td>13</td>
<td>21.3</td>
<td></td>
<td>23</td>
<td>37.7</td>
<td></td>
<td>9</td>
<td>14.8</td>
</tr>
<tr class="even">
<td>TRANS STATES AIRLINES</td>
<td>10</td>
<td>6</td>
<td>60.0</td>
<td></td>
<td>2</td>
<td>20.0</td>
<td></td>
<td>2</td>
<td>20.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>138</td>
<td>52</td>
<td>37.7</td>
<td></td>
<td>28</td>
<td>20.3</td>
<td></td>
<td>37</td>
<td>26.8</td>
<td></td>
<td>21</td>
<td>15.2</td>
</tr>
<tr class="even">
<td>UNITED EXPRESS</td>
<td>7</td>
<td>6</td>
<td>85.7</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>14.3</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>US AIRWAYS</td>
<td>107</td>
<td>48</td>
<td>44.9</td>
<td></td>
<td>24</td>
<td>22.4</td>
<td></td>
<td>26</td>
<td>24.3</td>
<td></td>
<td>9</td>
<td>8.4</td>
</tr>
<tr class="even">
<td>OTHER U.S. AIRLINES</td>
<td>40</td>
<td>13</td>
<td>32.5</td>
<td></td>
<td>9</td>
<td>22.5</td>
<td></td>
<td>13</td>
<td>32.5</td>
<td></td>
<td>5</td>
<td>12.5</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td><strong>TOTALS</strong></td>
<td>975</td>
<td>374</td>
<td>38.4</td>
<td></td>
<td>232</td>
<td>23.8</td>
<td></td>
<td>265</td>
<td>27.2</td>
<td></td>
<td>104</td>
<td>10.7</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td><strong>PREVIOUS YEAR'S TOTALS</strong></td>
<td>1,088</td>
<td>235</td>
<td>21.6</td>
<td></td>
<td>365</td>
<td>33.5</td>
<td></td>
<td>240</td>
<td>22.1</td>
<td></td>
<td>248</td>
<td>22.8</td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup>AIRLINES ARE LISTED INDIVIDUALLY IF DOT
RECEIVED FIVE (5) OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING
PERIOD. COMPLAINTS AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS
THAN THAT ARE INCLUDED UNDER 'OTHER U.S. AIRLINES.’<a href="#fnref1"
class="footnote-back" role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 5

AIR TRAVEL CONSUMER REPORT

COMPANIES OTHER THAN U.S. AIRLINES[^6]

BY COMPLAINT CATEGORY[^7]^\*^

APRIL 2008

  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------
                                    FLIGHT     OVER-SALES   RES/TKTG/BOARDING   FARES   REFUNDS   BAGGAGE   CUSTOMER   DISAB-ILITY   ADVERT-ISING   DISCRIM-INATION   ANIMALS   OTHER   TOTAL
                                    PROBLEMS                                                                SERVICE                                                                     

                                                                                                                                                                                        

  **[FOREIGN                                                                                                                                                                            
  AIRLINES]{.underline}**                                                                                                                                                               

  AIR CANADA                        2          0            0                   0       2         1         0          0             0              0                 0         0       5

  AIR FRANCE                        2          0            1                   0       3         6         2          0             0              0                 0         1       15

  AIR JAMAICA                       3          0            0                   0       0         2         1          0             0              0                 0         0       6

  ALITALIA AIRLINES                 0          0            1                   0       0         5         0          0             0              0                 0         0       6

  BRITISH AIRWAYS                   4          0            1                   0       3         5         1          0             0              0                 0         0       14

  EMIRATES AIRLINES                 1          0            0                   1       1         1         0          0             0              0                 0         1       5

  MEXICANA                          0          1            1                   1       0         2         2          1             0              0                 0         0       8

  OTHER FOREIGN AIRLINES            12         1            5                   3       7         18        7          2             0              1                 0         2       58

  TOTALS                            24         2            9                   5       16        40        13         3             0              1                 0         4       117

                                                                                                                                                                                        

  **[TRAVEL AGENTS]{.underline}**                                                                                                                                                       

  OTHER TRAVEL AGENTS               1          0            7                   1       8         0         1          0             0              0                 0         0       18

  TOTALS                            1          0            7                   1       8         0         1          0             0              0                 0         0       18

                                                                                                                                                                                        

  **[TOUR OPERATORS]{.underline}**                                                                                                                                                      

  OTHER TOUR OPERATORS              2          0            0                   0       0         0         0          0             0              0                 0         0       2

  TOTALS                            2          0            0                   0       0         0         0          0             0              0                 0         0       2

                                                                                                                                                                                        

  **[MISCELLANEOUS]{.underline}**                                                                                                                                                       

  OTHER MISCELLANEOUS               0          0            0                   0       0         0         1          0             0              0                 0         0       1

  TOTALS                            0          0            0                   0       0         0         1          0             0              0                 0         0       1

                                                                                                                                                                                        
  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

TABLE 6

APRIL

CONSUMER COMPLAINTS: RANKINGS/U.S. AIRLINES \*

<table>
<colgroup>
<col style="width: 7%" />
<col style="width: 15%" />
<col style="width: 3%" />
<col style="width: 10%" />
<col style="width: 12%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 10%" />
<col style="width: 14%" />
<col style="width: 12%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="2"></td>
<td colspan="4"><strong>APRIL 2008</strong></td>
<td></td>
<td colspan="3"><strong>APRIL 2007</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td><h1 id="complaints">COMPLAINTS</h1></td>
<td></td>
<td></td>
<td></td>
<td><h1 id="complaints-1">COMPLAINTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><h1 id="section-2"></h1></td>
<td><h1 id="section-3"></h1></td>
<td><h1 id="systemwide">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000">PER 100,000</h1></td>
<td></td>
<td><h1 id="section-4"></h1></td>
<td><h1 id="systemwide-1">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000-1">PER 100,000</h1></td>
</tr>
<tr class="even">
<td><h1 id="rank-1">RANK</h1></td>
<td colspan="2"><h1 id="airline-1">AIRLINE</h1></td>
<td><h1 id="complaints-2">COMPLAINTS</h1></td>
<td><h1 id="enplanements">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-1">ENPLANEMENTS</h1></td>
<td></td>
<td><h1 id="complaints-3">COMPLAINTS</h1></td>
<td><h1 id="enplanements-2">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-3">ENPLANEMENTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>1</td>
<td colspan="2"><em><strong>SOUTHWEST AIRLINES</strong></em></td>
<td>31</td>
<td>8,806,377</td>
<td><strong>0.35</strong></td>
<td></td>
<td>30</td>
<td>8,440,574</td>
<td><strong>0.36</strong></td>
</tr>
<tr class="odd">
<td>2</td>
<td colspan="2"><em><strong>SKYWEST AIRLINES</strong></em></td>
<td>7</td>
<td>1,746,077</td>
<td><strong>0.40</strong></td>
<td></td>
<td>12</td>
<td>1,796,465</td>
<td><strong>0.67</strong></td>
</tr>
<tr class="even">
<td>3</td>
<td colspan="2"><em><strong>MESA AIRLINES</strong></em></td>
<td>5</td>
<td>949,680</td>
<td><strong>0.53</strong></td>
<td></td>
<td>11</td>
<td>1,167,339</td>
<td><strong>0.94</strong></td>
</tr>
<tr class="odd">
<td>4</td>
<td colspan="2"><em><strong>EXPRESSJET AIRLINES</strong></em></td>
<td>8</td>
<td>1,464,142</td>
<td><strong>0.55</strong></td>
<td></td>
<td>5</td>
<td>1,397,581</td>
<td><strong>0.36</strong></td>
</tr>
<tr class="even">
<td>5</td>
<td colspan="2"><em><strong>FRONTIER AIRLINES</strong></em></td>
<td>6</td>
<td>873,390</td>
<td><strong>0.69</strong></td>
<td></td>
<td>6</td>
<td>851,789</td>
<td><strong>0.70</strong></td>
</tr>
<tr class="odd">
<td>6</td>
<td colspan="2"><em><strong>HAWAIIAN AIRLINES</strong></em></td>
<td>5</td>
<td>718,767</td>
<td><strong>0.70</strong></td>
<td></td>
<td>5</td>
<td>572,613</td>
<td><strong>0.87</strong></td>
</tr>
<tr class="even">
<td>7</td>
<td colspan="2"><em><strong>ALASKA AIRLINES</strong></em></td>
<td>10</td>
<td>1,415,244</td>
<td><strong>0.71</strong></td>
<td></td>
<td>12</td>
<td>1,447,837</td>
<td><strong>0.83</strong></td>
</tr>
<tr class="odd">
<td>8</td>
<td colspan="2"><em><strong>JETBLUE AIRWAYS</strong></em></td>
<td>15</td>
<td>1,931,960</td>
<td><strong>0.78</strong></td>
<td></td>
<td>14</td>
<td>1,882,947</td>
<td><strong>0.74</strong></td>
</tr>
<tr class="even">
<td>9</td>
<td colspan="2"><em><strong>PINNACLE AIRLINES</strong></em></td>
<td>7</td>
<td>875,361</td>
<td><strong>0.80</strong></td>
<td></td>
<td>4</td>
<td>839,758</td>
<td><strong>0.48</strong></td>
</tr>
<tr class="odd">
<td>10</td>
<td colspan="2"><em><strong>AIRTRAN AIRWAYS</strong></em></td>
<td>19</td>
<td>1,986,989</td>
<td><strong>0.96</strong></td>
<td></td>
<td>14</td>
<td>1,996,929</td>
<td><strong>0.70</strong></td>
</tr>
<tr class="even">
<td>11</td>
<td colspan="2"><em><strong>NORTHWEST AIRLINES</strong></em></td>
<td>41</td>
<td>4,248,283</td>
<td><strong>0.97</strong></td>
<td></td>
<td>69</td>
<td>4,591,530</td>
<td><strong>1.50</strong></td>
</tr>
<tr class="odd">
<td>12</td>
<td colspan="2"><em><strong>COMAIR</strong></em></td>
<td>8</td>
<td>762,883</td>
<td><strong>1.05</strong></td>
<td></td>
<td>9</td>
<td>799,099</td>
<td><strong>1.13</strong></td>
</tr>
<tr class="even">
<td>13</td>
<td colspan="2"><em><strong>CONTINENTAL AIRLINES</strong></em></td>
<td>44</td>
<td>4,090,876</td>
<td><strong>1.08</strong></td>
<td></td>
<td>61</td>
<td>4,219,200</td>
<td><strong>1.45</strong></td>
</tr>
<tr class="odd">
<td>14</td>
<td colspan="2"><em><strong>ATLANTIC SOUTHEAST
AIRLINES</strong></em></td>
<td>15</td>
<td>1,080,853</td>
<td><strong>1.39</strong></td>
<td></td>
<td>5</td>
<td>1,034,192</td>
<td><strong>0.48</strong></td>
</tr>
<tr class="even">
<td>15</td>
<td colspan="2"><em><strong>AMERICAN EAGLE AIRLINES</strong></em></td>
<td>21</td>
<td>1,423,142</td>
<td><strong>1.48</strong></td>
<td></td>
<td>13</td>
<td>1,516,096</td>
<td><strong>0.86</strong></td>
</tr>
<tr class="odd">
<td>16</td>
<td colspan="2"><em><strong>AMERICAN AIRLINES</strong></em></td>
<td>155</td>
<td>7,546,103</td>
<td><strong>2.05</strong></td>
<td></td>
<td>160</td>
<td>8,201,916</td>
<td><strong>1.95</strong></td>
</tr>
<tr class="even">
<td>17</td>
<td colspan="2"><em><strong>DELTA AIR LINES</strong></em></td>
<td>128</td>
<td>5,917,597</td>
<td><strong>2.16</strong></td>
<td></td>
<td>129</td>
<td>6,159,199</td>
<td><strong>2.09</strong></td>
</tr>
<tr class="odd">
<td>18</td>
<td colspan="2"><em><strong>US AIRWAYS</strong></em></td>
<td>107</td>
<td>4,255,346</td>
<td><strong>2.51</strong></td>
<td></td>
<td>245</td>
<td>5,079,946</td>
<td><strong>4.82</strong></td>
</tr>
<tr class="even">
<td>19</td>
<td colspan="2"><em><strong>UNITED AIRLINES</strong></em></td>
<td>138</td>
<td>5,418,312</td>
<td><strong>2.55</strong></td>
<td></td>
<td>151</td>
<td>5,903,727</td>
<td><strong>2.56</strong></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><strong>TOTAL</strong> **</td>
<td><strong>770</strong></td>
<td><strong>55,511,382</strong></td>
<td><strong>1.39</strong></td>
<td></td>
<td><strong>955</strong></td>
<td><strong>57,898,737</strong></td>
<td><strong>1.65</strong></td>
</tr>
</tbody>
</table>

**Note: For simplicity, statistics are displayed to two decimal places.
Actual ranking order is based on our computer carrying out the number of
decimal places to nine.**

> \* All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, as determined by DOT's Bureau of
> Transportation Statistics, plus other carriers that report flight
> delay and mishandled baggage data voluntarily (Pinnacle). The carriers
> that are ranked in this table are the same carriers that are ranked in
> the "Flight Delays" and "Mishandled Baggage" sections of this report.
>
> \*\* Aloha Airlines was ranked in this section every month during
> 2007, and for the months of January and February 2008. The carrier's
> ranking in this table ceased effective with the May 2008-issued report
> as a result of its cessation of all flight operations on March 31,
> 2008. Totals for April 2007 reflect the deletion of Aloha's data for
> that month.

***COMPLAINT CATEGORIES***

**Flight Problems:** Cancellations, delays, or any other deviations from
schedule, whether planned or unplanned.

**Oversales:** All bumping problems, whether or not the airline complied
with DOT oversales regulations.

**Reservations, Ticketing, Boarding:** Airline or travel agent mistakes
made in reservations and ticketing; problems in making reservations and
obtaining tickets due to busy telephone lines or waiting in line, or
delays in mailing tickets; problems boarding the aircraft (except
oversales).

**Fares:** Incorrect or incomplete information about fares, discount
fare conditions and availability, overcharges, fare increases and level
of fares in general.

**Refunds:** Problems in obtaining refunds for unused or lost tickets,
fare adjustments, or bankruptcies.

**Baggage:** Claims for lost, damaged or delayed baggage, charges for
excess baggage, carry-on problems, and difficulties with airline claims
procedures.

**Customer Service:** Rude or unhelpful employees, inadequate meals or
cabin service, treatment of delayed passengers.

**Disability:** Civil rights complaints by air travelers with
disabilities.

**Advertising:** Advertising that is unfair, misleading or offensive to
consumers.

**Discrimination:** Civil rights complaints by air travelers (other than
disability); for example, complaints based on race, national origin,
religion, etc.

**Animals:** Loss, injury or death of an animal during air transport
provided by an air carrier.

**Other:** Frequent flyer, smoking, tours credit, cargo problems,
security, airport facilities, claims for bodily injury, and others not
classified above.

> ![](media/image8.wmf){width="2.0701388888888888in" height="0.7in"}

<table>
<colgroup>
<col style="width: 15%" />
<col style="width: 1%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 9%" />
<col style="width: 0%" />
<col style="width: 10%" />
<col style="width: 3%" />
<col style="width: 8%" />
<col style="width: 3%" />
<col style="width: 12%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="13"><p><strong>Customer Service Reports to the Department
of Homeland Security for the Month of April 2008</strong></p>
<p><strong>as provided by the Transportation Security Administration
<sup>a</sup></strong></p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="13"><p>The Transportation Security Administration screened
approximately 58 million airline passengers and their 52.2 million
checked bags during April as part of its efforts to secure the homeland.
Since its formation, the TSA has maintained a strong focus on customer
service and it encourages passengers to contact it to provide feedback.
The TSA began collecting customer service data voluntarily in order to
improve security operations. TSA values all input and encourages
passengers to contact it if they believe that the level of service
provided does not meet their expectations. Below is a summary of
contacts with TSA either by e-mail, phone, or written correspondence for
the month of April.</p>
<p><strong>Note:</strong> Comparing the numbers below with the number of
passenger complaints about airlines (found in this report) is not
appropriate. TSA data represent the entire universe of feedback provided
to the TSA Contact Center, which is easily accessible to the traveling
public. By contrast, complaints about airlines tabulated in this report
represent a more limited group, namely, those who take the extra step of
contacting the Department of Transportation to complain about an
airline. Airlines themselves receive thousands of complaints and
inquiries directly from passengers that are not recorded in this
report.</p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="3">Courtesy <sup>c</sup></td>
<td colspan="3">Screening Procedures</td>
<td colspan="4">Processing Time</td>
<td colspan="3">Personal Property</td>
</tr>
<tr class="even">
<td># of Complaints</td>
<td colspan="2">% of Flying Public<sup>c</sup></td>
<td># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td>% of Flying Public</td>
</tr>
<tr class="odd">
<td>480</td>
<td colspan="2">.0008</td>
<td>59</td>
<td colspan="2">.0001</td>
<td colspan="2">51</td>
<td colspan="2">.00009</td>
<td colspan="2">601</td>
<td>.001</td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="13">In addition, TSA also processes damage claims
concerning loss or damage to passenger property. Claims allegedly
resulting from an incident that occurred at a passenger screening
checkpoint are handled exclusively by TSA. While in most cases TSA
screeners handle checked baggage for a very small amount of time
relative to the airline personnel, liability is no longer clearly
exclusive to the airlines. Consequently, the data for checked baggage
claims below includes claims for which TSA and/or the airlines may be
liable.</td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="5">Number of Damage Claims Received</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2">Checkpoint (TSA)</td>
<td>% of Total Passengers Screened</td>
<td>Checked Baggage (TSA and/or Airline)</td>
<td>% of Total Checked Bags Screened</td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2">306</td>
<td>.0005</td>
<td>1287</td>
<td>.002</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="13"><strong>NOTES</strong></td>
</tr>
<tr class="odd">
<td colspan="13"><sup>a</sup> Under Section 421(a) of Vision
100--Century of Aviation Reauthorization Act, Public Law 108-176
(December 12, 2003), 49 U.S.C. 329(e), the Department of Homeland
Security (DHS), through its Transportation Security Administration
(TSA), has provided this customer service report on passenger and
baggage screening complaints and incidents to the Department of
Transportation.</td>
</tr>
<tr class="even">
<td colspan="13"><sup>b</sup> The TSA Contact Center can be reached via
e-mail, TSA-ContactCenter@dhs.gov, or phone, 1-866-289-9673. Contact
Center representatives are available 24 hours a day.</td>
</tr>
<tr class="odd">
<td colspan="13"><p><sup>c</sup> The percentage is based on the number
of reports divided by the number of passengers or number of bags
screened by TSA in the month of April.</p>
<p>As of October 2007, TSA now calculates the number of checked bags
screened. In the past, TSA used data provided by the Air Transport
Association to calculate number of checked bags screened.</p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
</tbody>
</table>

**April 2008 Airline Reports to DOT of Incidents Involving the**

**Loss, Injury or Death of Animals During Air Transportation**

[Section
710](http://airconsumer.ost.dot.gov/reports/2005/july/AIR-21excerpt.doc)
of the Wendell H. Ford Aviation Investment and Reform Act for the 21^st^
Century ("AIR-21"; P.L. 106-81) requires U.S. airlines that perform
scheduled passenger transportation to file reports with the Department
concerning incidents involving the loss, injury or death of animals
during air transportation. This requirement was implemented through the
issuance of 14 CFR 234.13 ([70 FR
7392](http://airconsumer.ost.dot.gov/reports/2005/july/DOTrule.pdf)) as
supplemented by a Reporting Directive published at [70 FR
9217](http://airconsumer.ost.dot.gov/reports/2005/july/ReportingDirective.pdf).

An airline is required to submit a report for any month in which it
experienced a loss, injury or death of a pet during air transportation.
DOT publishes these reports monthly and also forwards the reports to the
U.S. Department of Agriculture, which enforces the Animal Welfare Act.
The copies of the reports that appear here are redacted to remove
identifying information about individuals, including the owner of the
pet.

A statistical summary of the reports appears in the table below. To see
the actual (redacted) reports filed by these airlines, click the
airline's name in the web version of the report (see
http://airconsumer.ost.dot.gov/reports/index.htm).

  ------------------------------------------------------------------------------------ ----------------- ----------------- -----------------
  **Carrier**                                                                          **Death**         **Injury**        **Loss**

  [American](http://airconsumer.ost.dot.gov/reports/2008/june/American-redacted.DOC)   2                                   

  [Delta](http://airconsumer.ost.dot.gov/reports/2008/june/Delta-redacted.doc)         1                                   

  ***Total***                                                                          **3**             **0**             **0**
  ------------------------------------------------------------------------------------ ----------------- ----------------- -----------------

[^1]: ^\*^ All U.S. airlines with at least one percent of total domestic
    scheduled-service passenger revenues, as determined by DOT's Bureau
    of Transportation Statistics, plus other carriers that report flight
    delay data voluntarily (Pinnacle). The carriers that are ranked in
    this table are the same carriers that are ranked in the "Flight
    Delays" and "Consumer Complaints" sections of this report.

    \*\* Aloha Airlines was ranked in this section every month during
    2007, and for the months of January and February 2008. The carrier's
    ranking in this table ceased effective with the May 2008-issued
    report as a result of its cessation of all flight operations on
    March 31, 2008. Totals for April 2007 reflect the deletion of
    Aloha's data for that month.

[^2]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues that operate aircraft with a
    passenger capacity of more than 60 seats. Pinnacle Airlines' ranking
    in this table effective the 4^th^ quarter 2007. The entire fleet of
    ExpressJet Airlines (ranked in the "Flight Delays," "Mishandled
    Baggage," and "Consumer Complaints" sections of the ATCR) consists
    of aircraft with 60 seats or less.

    \*\* Aloha Airlines ceased all flight operations on March 31, 2008.
    Aloha's ranking in this table ceased effective with this report. The
    carrier was ranked in this table for each of the four quarters in
    2007. Totals for January-March 2007 reflect the deletion of Aloha's
    data for that quarter.

    .

[^3]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES IS
    ATTACHED.

    \*\* INCLUDES FIGURES FOR SUB-CATEGORIES.

[^4]: ^\*^

[^5]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

    \*\* AIRLINES ARE LISTED INDIVIDUALY IF DOT RECEIVED FIVE (5) OR
    MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER 'OTHER U.S. AIRLINES.'

[^6]: ^\*^ COMPANIES ARE LISTED INDIVIDUALLY IF DOT RECEIVED FIVE (5) OR
    MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST COMPANIES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER \'OTHER FOREIGN AIRLINES,\' \'OTHER TOUR OPERATORS,\'
    ETC.

    \*\* A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS THIS
    SECTION.

[^7]: ^\*^