**APPENDIX A**

**TELEPHONE FEATURE REQUIREMENTS**

The requirements in this appendix are functional business requirements
based on discussions with representatives from NOAA offices and review
of recent telephone system acquisitions by NOAA components. Using these
requirements, each bidder shall provide a checklist showing which
features described here are provided as part of the basic offering,
which are available at additional cost (providing the cost), and which
cannot be provided.

Single consolidated telephone solution capable of being "partitioned"
into multiple systems to serve different offices

a.  Separate management option for each "partition"

b.  Separate reporting for each "partition" for system usage,
    configuration, and activities

Highly reliable

Low maintenance requirements

Spatially redundant (remote site with hot standby system) components,
including call processors, databases, power supplies, and other critical
items

Capability to migrate to full or partial IP-capability for trunking and
endpoints in a "converged" network when business needs mandate.

Comprehensive feature /function complement including, but not limited
to, the following:

> Section 508 compliant
>
> Campus-wide intercom (and voice broadcast) capability
>
> Improved centralized voice mail with expanded capacity
>
> Support remote access to Voice Mail boxes
>
> Message Indicator light
>
> Improved speakerphone
>
> Conference calling
>
> Distinctive station ringing
>
> Headset compatibility
>
> Automated redial
>
> Call forwarding capability (outside of campus system) for Telework
>
> Support both individual telephone numbers and shared number "pools"
>
> Provide permanent "feature" buttons (e.g.: Hold, Pick-up, Transfer,
> Conference, etc.) and additional user-programmable "soft" buttons
>
> Speed dial
>
> Call transfer capability within campus
>
> Caller ID display
>
> Scaleable to support "call group" requirements of separate
> organizations on campus with population of approximately 4600 users
>
> Supporting distributed Help Desk
>
> Automated Call Distribution
>
> Auto Attendant capability
>
> Call Management Center capability
>
> Interactive Voice Response capability
>
> Reporting functionality (call detail, duration, wait time, etc.)
>
> Computer-Telephony integration (priced as option)
>
> Integrated Voice and E-mail messaging (priced as option)
>
> Enhanced Conferencing capability (priced as option)
>
> Diverse Entry to campus (priced w/ details)

Service Protection -

> A. System Back-up - The system programming shall be capable of rapid
> restoration after failure to the configuration it had before failure
> by means of CD-ROM, PCMIA or diskette.
>
> B. Power Protection - Power from a central uninterruptible power
> supply (UPS) source is readily available and a separate protected
> source will not be required

C. Optional Features

> 1\. Redundant power supply
>
> 2\. Redundant processor

Flexibility to address Continuity of Operations Plan (COOP) for multiple
alternatives \-- describe several scenarios with varying levels of
compromised or non-functionality.

> Site down -- SSMC facility is without power, and communications might
> still functional. Staff remain in the building for a period of time
> depending on the conditions, length, and severity of the outage.
>
> Site evacuation -- The site must be evacuated due to threat or other
> potential hazard to the occupants. Power and communications are still
> functional
>
> Site partially functional -- Part of the site is without power or
> communications. Evacuation might be necessary for parts of the
> building.

Comprehensive networking and feature transparency among all locations

Multiple, simultaneous incoming call handling options:

> DID
>
> Automated attendant
>
> Live attendant or answering positions

The vendors' responses will include information, such as network and
hardware components that are required to support any or all of these
applications, "unit" pricing for implementation and support, and what
NOAA must provide in terms of resources, network capabilities, and
staff.

Physical Requirements - Contractor shall inspect available space in
Telephone/LAN wire closet prior to submitting bid and confirm that
adequate space, power, air conditioning and any other required
facilities are adequate to support the equipment which will be installed
under this project. The Contractor will affirm the adequacy of these
facilities as a part of its quotation.