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  **RA: Client        
  Assistance State    
  Grants**            

  **FY 2008 Program   
  Performance Plan**  

  Strategic Goal 3    

  Formula             

  RA, Title I, Part   
  B, Section 112      

  CFDA                84.161: Rehabilitation Services_Client Assistance Program
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  **Program      **To provide assistance and information to help
  Goal:**        individuals with disabilities secure the benefits
                 available under the Vocational Rehabilitation State
                 Grants program and other programs funded under the
                 Rehabilitation Act of 1973, as amended.**

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  ***Objective 1 of 2:***   *Resolve cases at lowest possible level.*

  ------------------------- --------------------------------------------------------

  ----------------------- ---------------- ------------------ ----------------------------
  **Measure 1.1 of 1:**                                       
  The percentage of cases                                     
  resolved through                                            
  Alternative Dispute                                         
  Resolution (ADR).                                           
    (Desired direction:                                       
  increase)   1289                                            

  **Year**                **Target**       **Actual\          **Status**
                                           (or date           
                                           expected)**        

  2001                                     84                 Measure not in place

  2002                                     85                 Measure not in place

  2003                                     82                 Measure not in place

  2004                    84               82                 Did Not Meet Target

  2005                    84               84                 Target Met

  2006                    84               85                 Target Exceeded

  2007                    84               (December 2008)    Pending

  2008                    84               (December 2009)    Pending

  2009                    84               (December 2010)    Pending

  2010                    84               (December 2011)    Pending
  ----------------------- ---------------- ------------------ ----------------------------

**Source**. U.S. Department of Education, Client Assistance Program,
Annual Performance Report, RSA-227.

**Frequency of Data Collection**. Annual

**Data Quality**. Department of Education program specialists conduct
appropriate reviews of annual data reported by CAPs.  Onsite compliance
reviews are conducted and a random sample of files is cross-checked with
reported data to verify data quality.

**Explanation**. Targets are established based on actual data from FY
2001 through 2005.

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  ***Objective 2 of 2:***   *Accurately identify problem areas requiring systemic
                            change and engage in systemic activity to improve
                            services under the Rehabilitation Act.*

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  ----------------------- ---------------- ------------------- ---------------------------
  **Measure 2.1 of 1:**                                        
  The percentage of                                            
  Client Assistance                                            
  Programs (CAPs) that                                         
  reported that their                                          
  systemic advocacy                                            
  resulted in a change in                                      
  policy or practice.                                          
    (Desired direction:                                        
  increase)   1291                                             

  **Year**                **Target**       **Actual\           **Status**
                                           (or date            
                                           expected)**         

  1999                                     43                  Measure not in place

  2000                    44               44                  Target Met

  2001                    45               45                  Target Met

  2002                    46               54                  Target Exceeded

  2003                    47               48                  Target Exceeded

  2004                    49               57                  Target Exceeded

  2005                    50               53                  Target Exceeded

  2006                    54               58                  Target Exceeded

  2007                    60               (December 2008)     Pending

  2008                    60               (December 2009)     Pending

  2009                    60               (December 2010)     Pending

  2010                    60               (December 2011)     Pending
  ----------------------- ---------------- ------------------- ---------------------------

**Source**. U.S. Department of Education, Client Assistance Program,
Annual Performance Report, RSA-227, narrative section.

**Frequency of Data Collection**. Annual

**Data Quality**. Department of Education program specialists conduct
appropriate reviews of annual data. On-site, files are randomly sampled
and cross-checked with reported data to verify data quality.  The
baseline was established in fiscal year 1999, when 24 of the 56 CAPs
reported changes in practice or policy due to their efforts. In fiscal
year 2004, 32 out of the 56 CAPs reported success with their efforts,
exceeding the target for the third successive year.  The revised 2007
and 2008 target of 60 percent would require 34 CAPs to be successful.
RSA is currently compiling the fiscal year 2005 data which requires the
review of each CAP narrative report in order to determine systemic
activity.

**Explanation**. CAPs address numerous systemic issues related to the
provision of VR and other services under the Act. CAPs utilize a variety
of methods to achieve changes in policies and practices, including
individual advocacy, participation in the policymaking process, and
negotiation with State agencies. Permanent systemic change is very
difficult to achieve, and some States undertake activities that may take
years to accomplish. All 56 CAPs currently are engaged in work that
should ultimately result in systemic change, but this indicator measures
only those States that report their activity as complete. Data for this
indicator are compiled from narrative reports submitted by all CAPS.