General Services Administration

Federal Supply Services

![](media/image1.png){width="2.7402777777777776in"
height="0.7798611111111111in"}

Schedule 69-Training Aids and Devices; Instructor-led Training; Course
Development; Test Administration

FSC Group 69

FSC Classes 6930

Contract Number: GS-02F-0186S

For more information on ordering from Federal Supply Schedules click on
FSS Schedules button at fss.gsa.gov.

Contract Period: July 6, 2006 thru July 5, 2011

**Bates Technical College**

**Mike Branchini, Dean of BMTC**

**1101 South Yakima Avenue, M123**

**Tacoma, WA 98405**

**Phone: 253-680-7185 Fax: 253-680-7191**

**Email: mbranchini@bates.ctc.edu**

[**www.bates.ctc.edu**](http://www.bates.ctc.edu/)

Business Size: Large Business

Bates Technical College is a higher education institution of the State
of Washington.

Prices Shown herein are net (discount deducted)

TABLE OF CONTENTS:

Section I: Customer Information 3

Section II: Overview of Bates Technical College 7

Section III: Price List 8

Computer Training 9

Frontline Leadership 12

Human Resources 13

Management 15

L&I, WISHA 20

Section IV: Labor Descriptions 22

**Section I**

**[Customer Information]{.underline}**

**1a. Table of awarded special item number(s) with appropriate
cross‑reference to item descriptions and awarded price(s).**

See page 2.

**1b. Identification of the lowest priced model number and lowest unit
price for that model for each special item number awarded in the
contract. This price is the Government price based on a unit of one,
exclusive of any quantity/dollar volume, prompt payment, or any other
concession affecting price. Those contracts that have unit prices based
on the geographic location of the customer, should show the range of the
lowest price, and cite the areas to which the prices apply.**

See page 8.

**1c. If the Contractor is proposing hourly rates, a description of all
corresponding commercial job titles, experience, functional
responsibility and education for those types of employees or
subcontractors who will perform services shall be provided. If hourly
rates are not applicable, indicate "Not applicable" for this item.**

See page 22.

**2. Maximum order.**

\$1,000,000.00

**3. Minimum order.**

\$100.00

**4. Geographic coverage (delivery area).**

> The geographic scope of this contract is the 48 contiguous states, the
> District of Columbia, Alaska, Hawaii, Commonwealth of Puerto Rico, and
> all U.S. Government installations and/or agencies abroad.

**5. Point(s) of production (city, county, and State or foreign
country).**

Tacoma, Washington

**6. Discount from list prices or statement of net price.**

> GSA customers will receive a 20% discount. All prices are at
> discounted pricing.

**7. Quantity discounts.**

We do not offer quantity discounts.

**8. Prompt payment terms.**

Net 30 Days ARO.

**9a. Notification that Government purchase cards are accepted at or
below the micro-purchase threshold.**

Yes

**9b. Notification whether Government purchase cards are accepted or not
accepted above the micro-purchase threshold.**

Yes

**10. Foreign items (list items by country of origin).**

Not Applicable

**11a. Time of delivery.**

30 Days ARO.

**11b. Expedited Delivery. The Contractor will insert the sentence
"Items available for expedited delivery are noted in this price list."
under this heading. The Contractor may use a symbol of its choosing to
highlight items in its price lists that have expedited delivery.**

7 day expedited delivery.

**11c. Overnight and 2‑day delivery. The Contractor will indicate
whether overnight and 2‑day delivery are available. Also, the Contractor
will indicate that the schedule customer may contact the Contractor for
rates for overnight and 2‑day delivery.**

Determined at the time of purchase by the purchaser and contractor.

**11d. Urgent Requirements. The Contractor will note in its price list
the "Urgent Requirements" clause of its contract and advise agencies
that they can also contact the Contractor's representative to effect a
faster delivery.**

Determined at the time of purchase by the purchaser and contractor.

**12. F.O.B. point(s).**

Destination.

**13a. Ordering address(es).**

Bates Technical College

Business and Management Training Center

1101 South Yakima Avenue, M123

Tacoma, WA 98405

**13b. Ordering procedures: For supplies and services, the ordering
procedures, information on Blanket Purchase Agreements (BPA's) are found
in Federal Acquisition Regulation (FAR) 8.405-3.**

**14. Payment address(es).**

Bates Technical College

Business and Management Training Center

1101 South Yakima Avenue, M123

Tacoma, WA 98405

**15. Warranty provision.**

Not Applicable

**16. Export packing charges, if applicable.**

Not Applicable

**17. Terms and conditions of Government purchase card acceptance (any
thresholds above the micro-purchase level).**

Purchases at any threshold will be accepted.

**18. Terms and conditions of rental, maintenance, and repair (if
applicable).**

Not Applicable

**19. Terms and conditions of installation (if applicable).**

Not Applicable

**20. Terms and conditions of repair parts indicating date of parts
price lists and any discounts from list prices (if applicable).**

Not Applicable

**20a. Terms and conditions for any other services (if applicable).**

Not Applicable

**21. List of service and distribution points (if applicable).**

Not Applicable

**22. List of participating dealers (if applicable).**

Not Applicable

**23. Preventive maintenance (if applicable).**

Not Applicable

**24a. Special attributes such as environmental attributes (e.g.,
recycled content, energy efficiency, and/or reduced pollutants).**

Not Applicable

**24b. If applicable, indicate that Section 508 compliance information
is available on Electronic and Information Technology (EIT) supplies and
services and show where full details can be found (e.g. contractor's
website or other location.) The EIT standards can be found at:
[www.Section508.gov/](http://www.Section508.gov/).**

Not Applicable

**25. Data Universal Number System (DUNS) number.**

878142389

**26. Notification regarding registration in Central Contractor
Registration (CCR) database.**

Bates Technical College is registered with the Central Contractor
Registration (CCR) database.

**Section II**

**[Overview of Bates Technical College]{.underline}**

**Section III**

**[Price List]{.underline}**

**Business and Management Training** Center provides high quality
consultation, organizational development, facilitation and customized
training to businesses, governmental entities, and nonprofit
organizations in the Puget Sound area.  Contract training staff
identifies training needs, develops training contracts with companies,
and secures outside instructors and consultants who develop curriculum
and deliver training. Through our network of over 50 professional
trainers and consultants, we are able to satisfy a broad range of
training needs. We collaborate with clients about specific results to be
achieved, projected time frames and worker time allocations needed,
classroom or facility needs, and costs to be incurred.

+----+-----------+--------+------+-------+---------+--------+-------+
| *  | **Product | **Comm | *    | **    | **Su    | **     | **In  |
| *S | Name**    | ercial | *GSA | GSA** | ggested | Number | struc |
| IN |           | Group  | G    |       | L       | of     | tor** |
| \# |           | P      | roup | **    | ength** | Stud   |       |
| ** |           | rice** | Pri  | Disco |         | ents** |       |
|    |           |        | ce** | unt** |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Computer  | \$     | \$12 | 20%   | 6-10    | 20     | Con   |
| -4 | Training  | 150.00 | 0.00 |       | Hours   |        | tract |
| 00 |           |        | per  |       |         |        | Tr    |
|    |           | per    | hour |       |         |        | ainer |
|    |           | hour   |      |       |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Frontline | \$     | \$48 | 20%   | 4 Hours | 20     | Con   |
| -4 | L         | 600.00 | 0.00 |       |         |        | tract |
| 00 | eadership |        |      |       |         |        | Tr    |
|    |           |        |      |       |         |        | ainer |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Human     | \$     | \$48 | 20%   | 4 Hours | 20     | Con   |
| -4 | Resources | 600.00 | 0.00 |       |         |        | tract |
| 00 |           |        |      |       |         |        | Tr    |
|    |           |        |      |       |         |        | ainer |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Ma        | \$     | \$48 | 20%   | 4 Hours | 20     | Con   |
| -4 | nagement/ | 600.00 | 0.00 |       |         |        | tract |
| 00 | Su        |        |      |       |         |        | Tr    |
|    | pervision |        |      |       |         |        | ainer |
|    | Training  |        |      |       |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Produc    | \$1,   | \$96 | 20%   | 8 Hours | 20     | Con   |
| -4 | tion/L&I/ | 200.00 | 0.00 |       |         |        | tract |
| 00 | WISHA     |        |      |       |         |        | Tr    |
|    | C         |        |      |       |         |        | ainer |
|    | ompliance |        |      |       |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Course    | \$     | \$12 | 20%   | N/A     | N/A    | Custo |
| -5 | de        | 150.00 | 0.00 |       |         |        | mized |
| 00 | velopment | per    | per  |       |         |        |       |
|    |           | hour   | hour |       |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+

**SIN 27-500** Human Resources, Management/Supervision Training, and
Production/ L&I/WISHA Compliance training are customizable. Please refer
to SIN 27-500 for labor rates and description of duties on page 22.
Pricing includes customized material costs.

**SIN 27-400 Computer Training**

+----+-----------+--------+------+-------+---------+--------+-------+
| *  | **Product | **Comm | *    | **    | **Su    | **     | **In  |
| *S | Name**    | ercial | *GSA | GSA** | ggested | Number | struc |
| IN |           | P      | Pri  |       | L       | of     | tor** |
| \# |           | rice** | ce** | **    | ength** | Stud   |       |
| ** |           |        |      | Disco |         | ents** |       |
|    |           |        |      | unt** |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Computer  | \$     | \$12 | 20%   | 6-10    | 20     | Con   |
| -4 | Training  | 150.00 | 0.00 |       | Hours   |        | tract |
| 00 |           |        | per  |       |         |        | Tr    |
|    |           | per    | hour |       |         |        | ainer |
|    |           | hour   |      |       |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+

\*\*To accommodate your time frames and location concerns we can bring
computer training to your facility in the new 30' Coachman mobile lab.
The motor home is equipped with 10 new computer stations and is totally
self-contained with its own server, 7000K generator and heavy-duty air
conditioning system. We are able to accommodate 10 students at a time.

Description:

**Office XP, Beginning Access** - Course Overview 6 -- 10 Hours

**Course Objectives:** Identify basic database concepts and Microsoft
Access terminology; Move through tables in Datasheet view and Form view;
Edit, add, and delete records in Datasheet view and Form view; Create
databases, add and modify table structures, and enhance table views;
Create a query to display specific records; Query multiple tables to
analyze additional information; Create and modify a customized form with
the Form Wizard; Build a customized report with the Report Wizard.

**Office XP, Intermediate Access** - Course Overview 8 -- 10 Hours

**Course Objectives:** Share and manage data to improve efficiency and
enhance data integrity; Define data entry rules to ensure accurate data
input; Use advanced queries to answer a specific question about data in
one or more tables; Create summary queries to perform calculations and
make comparisons; Create and enhance a custom form to make viewing
records and entering data easier; Create forms with advanced features to
enhance efficiency and usefulness; Create and enhance custom reports to
present information in a useful format; Manage and summarize information
to create concise custom reports.

**Office XP,** **Advanced Access** - Course Overview 8 -- 10 Hours

**Course Objectives:** Use the Relationships window to edit table
relationships; Use inner, outer, and self joins in query design; Create
parameter queries to prompt the user for data; Use the SQL statement to
design advanced queries; Work with advanced report functions and
expressions; Use command buttons and macros to automate database actions
and navigation; Create a macro group and an AutoExec macro to create a
user-friendly database; Create advanced forms to accept user input.

**Office XP, Beginning Excel** - Course Overview 6 -- 10 Hours

**Course Objectives:** Identify basic worksheet and workbook concepts
and terms; Modify the worksheet; Create and copy formulas; Use functions
to calculate and return values; Format cells to enhance the appearance
of the worksheet; Create charts that represent your data; Work with and
organize worksheets in a workbook; Change the page setup to define how
the printed worksheet appears.

**Office XP, Intermediate Excel** - Course Overview 6 -- 10 Hours

**Course Objectives:** Create and edit macros to automate' repetitive or
complex tasks; Link multiple workbooks to update information and
re-calculate related tables as information changes; Apply outlines to
worksheets and share workbooks with others in your workgroup; Sort and
filter data to control the order of information in a list; Filter data
to display specific information from a list; Use data tables to
extrapolate current trends and project future trends; Use PivotTables to
reorganize summary data in easy-to-read formats; Consolidate data from
several worksheets on one worksheet for a customized view of
information.

**Office XP,** **Advanced Excel** - Course Overview 6 -- 10 Hours

**Course Objectives:** Create and edit macros to automate repetitive or
complex tasks; Link multiple workbooks to update information and
re-calculate related tables as information changes; Apply outlines to
worksheets and share workbooks with others in your workgroup; Sort and
filter data to control the order of information in a list; Filter data
to display specific information from a list; Use data tables to
extrapolate current trends and project future trends; Use PivotTables to
reorganize summary data in easy-to-read formats; Consolidate data from
several worksheets on one worksheet for a customized view of
information.

**Office XP, Outlook** - Course Overview 8 -- 12 Hours

**Course Objectives:** Explore the Outlook environment and create
customized notes; Communicate with electronic mail quickly and easily;
Manage contact information and track communications; Address,
distribute, file, sort, and find messages efficiently; Record,
prioritize, and track tasks; Schedule and manage appointments
efficiently; Coordinate and schedule meetings with others; Select print
styles and print Outlook items; Organize incoming e-mail messages and
contacts to communicate efficiently; Customize Calendar and Task views
to suit your needs; Schedule events and assign tasks; Use Journal to
track work; Use advanced e-mail options and contact records effectively;
Use message stationery and customize messages by adding fields; Share
Outlook folders with others; Use archiving features to manage outdated
Outlook items.

**Office XP, Beginning PowerPoint** - Course Overview 6 -- 10 Hours

Course Objectives: Identify PowerPoint screen elements and terms to use
the program efficiently; Produce a professional presentation using a
sample presentation; Enhance your presentation using PowerPoint
formatting tools; Modify your presentation for a more organized display
of information; Polish a presentation by adding objects and inserting
pictures; Create charts to illustrate numeric information; Display a
consistent look throughout a presentation using the Slide Master;
Develop an on-screen slide show to create an electronic presentation.

**Office XP, Intermediate PowerPoint** - Course Overview 6 -- 8 Hours

**Course Objectives:** Import data from another application to create a
presentation quickly; Share slide information between programs to
expedite the editing process; Share information between PowerPoint
presentations; Customize a presentation with vivid color and creative
backgrounds; Enhance a presentation with graphic objects; Create a
professional-looking presentation with charts and tables; Create a
uniform presentation with consistent styles and design templates; Create
exciting interactive and stand-alone slide shows.

**Office XP, Beginning Word** - Course Overview 6 -- 8 Hours

**Course Objectives:** Create and save documents for easy retrieval;
Insert and delete text to edit a document; Move, copy, and replace text;
Modify text for emphasis; Set and remove tab stops to enhance document
appearance; Create, modify, and format tables to organize text; Use
margins, indents, bullets, and numbering to change text layout; Use
proofreading tools to enhance productivity.

**Office XP, Intermediate Word** - Course Overview 6 -- 8 Hours

**Course Objectives:** Move, copy, and replace text; Modify text for
emphasis; Set and remove tab stops to enhance document appearance;
Create, modify, and format tables to organize text; Use margins,
indents, bullets, and numbering to change text layout.

**Office XP,** **Advanced Word** - Course Overview 6 --8 Hours

**Course Objectives:** Create menus and toolbars to customize your work
environment; Use templates to create consistent documents; Record macros
to automate repetitive actions; Manage multiple document revisions in
files used by workgroups; Arrange headings to organize documents in
Outline view; Use master documents and subdocuments to build a long
document; Add document references to help readers locate information
quickly; Save files in HTML format to publish documents on the Internet.

**SIN: 27-400 Frontline Leadership**

+----+-----------+--------+------+-------+---------+--------+-------+
| *  | **Product | **Comm | *    | **    | **Su    | **     | **In  |
| *S | Name**    | ercial | *GSA | GSA** | ggested | Number | struc |
| IN |           | P      | Pri  |       | L       | of     | tor** |
| \# |           | rice** | ce** | **    | ength** | Stud   |       |
| ** |           |        |      | Disco |         | ents** |       |
|    |           |        |      | unt** |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Frontline | \$     | \$48 | 20%   | 4 Hours | 20     | Con   |
| -4 | L         | 600.00 | 0.00 |       |         |        | tract |
| 00 | eadership |        |      |       |         |        | Tr    |
|    |           |        |      |       |         |        | ainer |
+----+-----------+--------+------+-------+---------+--------+-------+

**FRONTLINE LEADERSHIP (FLL)**

**DESCRIPTION:** This program is designed for multiple applications with
diverse job roles and organizational needs. It addresses the particular
needs of supervisors and first line managers along with non management
and technical personnel. This program uses behavior modeling as its
learning methodology, providing realistic examples and an opportunity
for participants to practice and experience the skills needed to achieve
their learning objectives. There are 27 modules in the 7 units of
leadership training.

**OBJECTIVES:** Depending on the needs of the Client Organization,
provide competency-based leadership at the level of application for all
levels of the organization, starting with Core Interpersonal Skills.

#  

**SIN: 27-400 Human Resources**

# 

+----+-----------+--------+------+-------+---------+--------+-------+
| *  | **Product | **Comm | *    | **    | **Su    | **     | **In  |
| *S | Name**    | ercial | *GSA | GSA** | ggested | Number | struc |
| IN |           | P      | Pri  |       | L       | of     | tor** |
| \# |           | rice** | ce** | **    | ength** | Stud   |       |
| ** |           |        |      | Disco |         | ents** |       |
|    |           |        |      | unt** |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Human     | \$     | \$48 | 20%   | 4 Hours | 20     | Con   |
| -4 | Resources | 600.00 | 0.00 |       |         |        | tract |
| 00 |           |        |      |       |         |        | Tr    |
|    |           |        |      |       |         |        | ainer |
+----+-----------+--------+------+-------+---------+--------+-------+

**AMERICANS WITH DISABILITY ACT (ADA)**

**DESCRIPTION:** This course provides the participant with in depth
information on ADA. Emphasis is on straight forward application of the
law with clear and concise language that enhances understanding and
assists the employee in meeting compliance standards. **OBJECTIVES:**
For the participant to be able to apply the statues of ADA with in depth
understanding of the application of ADA to his or her business
situation. At the conclusion of this course the participant will:

**ANGER MANAGEMENT**

**DESCRIPTION:** This course is designed to assist the Participant in
developing communication skills needed to effectively deal with anger on
an intrapersonal and interpersonal level. This course blends
self-management skills with helping skills for others.

**AWARENESS & PREVENTION OF SEXUAL HARASSMENT**

**DESCRIPTION:** A course on the prevention of sexual harassment in the
workplace. This course is for all levels of the organization in any
workplace setting. **OBJECTIVES:** At the conclusion of this course, the
participant will be able to identify and take appropriate steps to
prevent or stop sexual harassment in conformity with established
guidelines and statutes.

**CULTURAL DIVERSITY**

**DESCRIPTION:** A course designed to provide the participant with
specific information about the nature of cultural diversity as it
applies to the workforce. This course is positive in its approach and
effective in promoting understanding in this area of personnel
management. **OBJECTIVE:** Upon completion of this course, the
participant will be able to apply the principles and techniques of
management as they apply to workforce diversity.

**DEALING WITH ANGRY PEOPLE**

**DESCRIPTION:** This interactive course is designed to assist the
participant in developing the communication skills needed to calm an
angry customer or patron.

**DEALING WITH DIFFICULT PEOPLE**

**DESCRIPTION:** A workshop on learning the skills and techniques needed
to effectively deal with difficult people in the workplace. OBJECTIVE:
For the participant to be able to identify specific characteristics of
non-productive behavior and effectively cope personally with that
behavior while setting the stage for problem resolution.

**DOMESTIC ABUSE & THE WORKPLACE**

**OUTLINE:** Overview of Domestic Abuse; Perpetrator's Perspective;
Victim's Perspective; Video Presentation and/or Presentation by Domestic
Abuse Survivors; Overview of Domestic Abuse in the Workplace; What Can
Be Done; Breakout Groups

**EMPLOYMENT LAW**

**DESCRIPTION:** A course that focuses on current employment laws and
how they have been interpreted by government agencies and the courts.
This course covers the full range of employment issues and
considerations. Emphasis is placed on positive and proactive approaches
to employment law compliance. **OBJECTIVE:** For the participant to
effectively apply all aspects of employment law to their hiring
practices and other personnel management activities.

**INTERVIEWING**

**DESCRIPTION:** A course on the employment of interviewing skills in
the recruiting, selecting, and retaining of employees. **OBJECTIVES:**
For the participant to be able to effectively use interviewing
techniques as a primary means for the selection and retention of
employees.

**PERFORMANCE APPRAISAL**

**DESCRIPTION:** This course is for anyone who directs the activities of
others. Leading a performance appraisal review can either be difficult
and depressing; or dynamic and positive. The attitude, planning, and
approach of the person conducting the review will make the difference.

**PERSONAL AWARENESS AND SELF-PROTECTION TECHNIQUES**

**DESCRIPTION:** The primary purpose of this course is to heighten the
student's awareness skills in identifying potential crises situations
before they escalate into a physical confrontation. The safety
techniques taught will assist the student in escaping from an aggressor
without causing serious injury to himself/herself or the aggressor.

**PREVENTION OF WORKPLACE HARASSMENT**

**DESCRIPTION:** A course on prevention of harassment in workplace. This
course is for all levels of the organization. **OBJECTIVE:** At the
conclusion of this course, the participant will be able to identify and
take appropriate action to prevent or stop harassment in conformity with
established guidelines and statutes.

**PREVENTION OF WORKPLACE VIOLENCE, VIOLENCE IN THE WORKPLACE**

**OBJECTIVES:** Upon completion of this course the participant will be
able to: Gain an understanding of what workplace violence means;
Identify the major sources of workplace violence; Learn the basic
elements of workplace violence prevention; Identify early warning signs;
Practice techniques for prevention in specific situations; Understand
the risk of not reporting workplace violence; Understand the reporting
guidelines of your organization.

**RESOLVING CONFLICT**

**DESCRIPTION:** This course will present and discuss ways to recognize
conflict at its earliest stages; effective ways to deal with conflict;
ways to manage personal conflict; and how to use conflict as a positive
force.

**STRESS MANAGEMENT**

**DESCRIPTION:** This personalized workshop will review the stress
issues that people have in common. Some examples are negative emotions,
interpersonal problems, health problems, declining performance and
feelings of meaninglessness. The focus of the workshop is to develop
coping techniques and pathways to personal power.

**WORKPLACE ETHICS**

**DESCRIPTION:** This workshop will confront some of the current ethical
and political issues within a company. The role and the responsibility
of the supervisors and managers to influence the decisions and actions
of the organization will be discussed.

# SIN: 27-400 Management and Supervision Training

# 

+----+-----------+--------+------+-------+---------+--------+-------+
| *  | **Product | **Comm | *    | **    | **Su    | **     | **In  |
| *S | Name**    | ercial | *GSA | GSA** | ggested | Number | struc |
| IN |           | P      | Pri  |       | L       | of     | tor** |
| \# |           | rice** | ce** | **    | ength** | Stud   |       |
| ** |           |        |      | Disco |         | ents** |       |
|    |           |        |      | unt** |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Ma        | \$     | \$48 | 20%   | 4 Hours | 20     | Con   |
| -4 | nagement/ | 600.00 | 0.00 |       |         |        | tract |
| 00 | Su        |        |      |       |         |        | Tr    |
|    | pervision |        |      |       |         |        | ainer |
|    | Training  |        |      |       |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+

**ADVENTURES IN ATTITUDES**

**DESCRIPTION:** This course is built on two simple observations which
are often overlooked: 1) successful people have certain mental attitudes
that make them successful; and 2) negative attitudes can hold us back,
and even cause failure. This course is designed to help participants
discover the power the positive attitudes can have in both our personal
and professional lives, and how to recognize, avoid and overcome
negative attitudes that can rob us of happiness and success.

**ART OF LISTENING**

**DESCRIPTION:** A course that focuses on the listening component of
interpersonal communication.

**OBJECTIVES:** For the participant to be able to listen in a way that
enhances their effectiveness in interpersonal communication.

**ASSERTIVENESS SKILLS**

**DESCRIPTION:** A course that focuses on the effective use of
assertiveness behavior in the reduction of interpersonal conflicts,
dissatisfactions, and other excessive stress causing behaviors.
**OBJECTIVES:** The participant will be able to apply assertiveness
behavioral techniques effectively in the process of interpersonal
communication.

**CPR / FIRST AID** 8 hour class

**DESCRIPTION:** Medic First Aid is a basic training course in
Cardiopulmonary Resuscitation and Emergency Care. CPR and First Aid are
integrated into one eight-hour course allowing the first aide giver to
function with one consistent set of priorities. Students learn the same
priorities of care and approach to the patient used by professionals.
This results in a continuity of care as the patient is passed on to
paramedic, nurse, and doctor.

Emphasis in the Medic First Aid Training Course is on development of the
Seven Basic Skills of Care: primary assessment, CPR, choking, control of
bleeding, and shock management known as primary care; illness assessment
and injury assessment known as secondary surveys follow in sequence.
Students learn the skills of patient care in the same sequence in which
they would actually use them in caring for an ill or injured patient.

**CRITICAL THINKING**

**DESCRIPTION:** Critical thinking is the analysis of any attempt at
persuasion, based on an evaluation of the form and content of that
attempt. Thinking critically is a strategy for determining how to
persuade others, and whether to be persuaded ourselves. As simple as
this sounds, that process of determination can involve literally all we
know about ourselves and our world. The purpose of this course, then, is
not only to familiarize you with critical thinking, but also to provide
you with a systematic approach to its process and components. To these
ends we will pay particular attention to cultural and individual
assumptions, the evidence and other types of support, to arguments and
fallacies, and to rhetoric and language. Our study of critical thinking
will be supplemented with readings and discussions, and written
assignments will deal not only with elements of critical thinking, but
with their application in context of traditional values, personal
non-conformity, and cultural diversity.

**CUSTOMER SERVICE**

**DESCRIPTION:** This interactive course will introduce new employees
and front line customer service employees to the principles, procedure
and personal attention required to serve the citizens effectively.

**CUSTOMER SERVICE FOR NON-CUSTOMER SERVICE PERSONNEL**

**DESCRIPTION:** This interactive course will focus on the
inter-personal skills needed by all employees to effectively respond to
customers they come in contact with.

**DELEGATION**

**DESCRIPTION:** A course for supervisors and managers on the skills and
techniques of getting others to carry out tasks that they would normally
perform. **OBJECTIVES:** For the participant to be able to perform the
necessary steps to lead people through the delegation and empowerment
process.

# 

**EFFECTIVE COMMUNICATIONS**

**DESCRIPTION:** This course will present valuable techniques on how
people can interact with more sensitivity and understanding. The course
will investigate the process and problems of effective communications.
The participants will explore the common barriers to effective
communication, emotional defensiveness and how to express your rights
without denying the right of others.

**EFFECTIVE MEETINGS**

**DESCRIPTION:** An intensive course in the practical concepts of
effective and efficient meeting management. The course will focus on an
analysis of the process of planning and running meetings. Explanations
of each step will guide the participants in the development of an
agenda, meeting management skills, communication techniques, and meeting
follow-up. The course will provide participants with the skills and
knowledge to avoid the meeting crises, to make more productive uses of
resources, and to eliminate the direct job related stress of
participation in non-productive meetings.

**EFFECTIVE TEAMS**

**DESCRIPTION:** Experience effective team building techniques such as
action planning, problem solving, and communication processes using a
specific team building model. Make meetings and group work sessions more
results oriented by applying the steps of the team building process.
Recognize and neutralize conflict that sabotages team productivity.
Maximize a team\'s potential by ensuring your commitment as a member to
every task and by making full use of the many talents within yourself.

**EFFECTIVE WRITING**

**DESCRIPTION:** This course is designed to teach the basics necessary
to become a more effective writer by providing skills necessary for the
business world. It consists of practical exercises and activities that
invite participation.

**EMPOWERMENT: A Practical Guide for Success**

**DESCRIPTION:** This course will present a fundamentally different way
of working together in the workplace. Whatever you call them, empowered
work relationships share power, responsibility, communication,
expectations and rewards in ways that are very different from
relationships in the traditional hierarchical organization. The current
environment of competition and scarce resources in business requires
managers to behave differently in order to be effective and help their
organizations thrive. This course will look at the roles employees,
teams and organizations work in this new concept. Learn to develop a
workplace that stems from a new relationship between employees and a new
relationship between people and their organization.

**ETHICS AND POLITICS AT WORK**

**DESCRIPTION:** This course will confront some of the current ethical
and political issues within the company. The role and responsibility of
the supervisors and managers to influence the decisions and actions of
the organization will be discussed.

**GOAL SETTING**

**DESCRIPTION:** This interactive course integrates several aspects of
leadership including organizational skills, motivation, time management
and project management. The focus of the workshop will be to identify
and define the goals of the organization and its subdivision to fulfill
the mission or vision for which the organization exists.

**HUMOR IN THE WORKPLACE**

**DESCRIPTION:** This course provides the participant with a thorough
understanding of the nature and functions of humor and its value in
establishing a more open and responsive working environment. Learn how
humor can be used as an effective tool for reducing aggression and
anxieties, stress, conflict and opening communication lines. This
workshop is about humor and its end result: Laughter is not just about
jokes. Learn how you can recognize when to use humor.

**JOB SEARCH**

**DESCRIPTION:** A course designed to help the participant be successful
in the job search process. Specific skills are learned that will greatly
enhance one\'s ability to search out, make contact with employers, and
acquire employment that matches their skills and occupational specialty.

**MAKING EFFECTIVE PRESENTATIONS**

**DESCRIPTION:** Speaking before a group is a skill that can be learned
and involves knowing how to prepare and practice to accomplish your
desired results. Let "Making Effective Presentations" show you how to
communicate your ideas clearly, confidently and persuasively.

**MANAGING CHANGE**

**DESCRIPTION:** This course combines lectures and exercises to help
managers identify their own feelings about change, to recognize the
factors that make change difficult, and then to acquire the skills
needed to lead their employees through the change process.

**MANAGING CUSTOMER SERVICE**

**DESCRIPTION:** A skills workshop for supervisors and managers designed
to assist the supervisor or manager with the skills needed to support or
intervene with the front line employee.

**MEDIA RELATIONS**

**DESCRIPTION**: This course teaches department spokespersons and
management personnel how to work with news reporters so that the story
they want to convey is the one that gets told in the media.

**MOTIVATION**

**DESCRIPTION:** This interactive workshop will focus on employee needs,
how to work harder or smarter to satisfy those needs, and what it takes
to make them want to change their behavior. The skills you need to
become a motivating and inspirational leader, well presented and
practiced.

**NEGOTIATING**

**DESCRIPTION:** This course will present and discuss proven negotiation
techniques. By definition we are "experienced" negotiators in getting
what we need from the cradle to the present. "Skilled" negotiators are
aware of what they are doing and why. The negotiation process will focus
on achieving a win-win position for both parties.

**ORGANIZATIONAL DEVELOPMENT**

**DESCRIPTION:** The elements of this course are organized into
different sets of relationships. Each set defines relationships that
must be understood, developed and maintained to maximize profitability.
Each element asks a basic question about an organization. Leaders
determine the organizational design by the answers they choose for each
of the questions.

**PROFESSIONAL TELEPHONE SKILLS**

**DESCRIPTION:** This course is designed to stimulate awareness of the
importance of telephone behavior, and the importance of effective
telephone techniques.

**PROFESSIONAL IMAGE and Power Communication Skills**

**DESCRIPTION:** This course will present ways to present yourself with
a professional image, inner and outer self. It will also present ways to
express oneself in ways powerful to the business world. A person of
power is, in short, some one people want to be associated with.

**PROGRAM MANAGEMENT Four Steps to Success**

**DESCRIPTION:** This course will introduce the concepts and processes
of project management. This business strategy was developed for use in
managing the U.S. Space Program in the 1960's. Its practice has expanded
into government, the military, business and industry.

**SALES TRAINING**

**OUTLINE:** Personal Selling: It's Nature, Role and Rewards; Basic
Selling Steps; Industrial vs. Ultimate Consumer Behavior; The Magic of
Buyer's Perceptions; Professionalism and Summary

**STATISTICAL PROCESS CONTROL**

**DESCRIPTION:** A course in the applied techniques of gathering and
analyzing data to identify and rank problems and opportunities. Emphasis
is placed on the process of individual and group problem solving, and
the implementation of the solutions. **OBJECTIVES:** To provide the
participant with the techniques of Statistical Process Control so that
they can develop more effective strategies of quality improvement.

**SUPERVISORY SKILLS**

**DESCRIPTION:** A course in the essentials of supervisory skills and
techniques. Utilizing a competency based approach, this course focuses
on five major components of supervision. The participant is afforded the
opportunity to apply immediately the principles and skills learned to
real life case situations and role play dynamics offered as part of the
course. **OBJECTIVES:** For the participant to be able to apply the
principles and skills of supervision in the workplace.

**TEAM BUILDING**

**OUTLINE:** Assessment, Team advantage, Basic principles of teamwork,
Keeping your team on course, Playing a vital role in team decisions,
Develop team plans, Raising difficult issues

Refueling the team, Forward thinking, Action planning, Re-Assessment and
summary.

**TIME MANAGEMENT**

**DESCRIPTION:** This workshop is directed toward providing the tools
and techniques needed to achieve your goals. It will identify time
wasters and time savers. You will increase your awareness of time and
its value, and develop responsible self-management approaches and action
plans.

**TOTAL QUALITY MANAGEMENT**

**DESCRIPTION:** A course on the practical aspects of implementing TQM
in actual workplace situations.

**OBJECTIVES:** To provide managers with the tools to plan and execute
TQM in a way that will dramatically increase productivity and reduce
cost.

**WORKING WITH BUDGETS**

**DESCRIPTION:** If you are a non-financial manager or supervisor
responsible for the efficient use of resources, preparing for
contingencies and monitoring on going costs; this course will provide
insight, skills and confidence in the managing your part of the company
business.

#  

# SIN: 27-400 Production/L&I/WISHA Compliance

# 

+----+-----------+--------+------+-------+---------+--------+-------+
| *  | **Product | **Comm | *    | **    | **Su    | **     | **In  |
| *S | Name**    | ercial | *GSA | GSA** | ggested | Number | struc |
| IN |           | P      | Pri  |       | L       | of     | tor** |
| \# |           | rice** | ce** | **    | ength** | Stud   |       |
| ** |           |        |      | Disco |         | ents** |       |
|    |           |        |      | unt** |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Produc    | \$1,   | \$96 | 20%   | 8 Hours | 20     | Con   |
| -4 | tion/L&I/ | 200.00 | 0.00 |       |         |        | tract |
| 00 | WISHA     |        |      |       |         |        | Tr    |
|    | C         |        |      |       |         |        | ainer |
|    | ompliance |        |      |       |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+

# ASBESTOS AWARENESS 

**DESCRIPTION:** This course is designed to give the participant the
skills and knowledge necessary to safely and effectively work on the
emergency scene at an entry-level. **OBJECTIVE:** The successful
participant will satisfactorily complete the asbestos awareness class
test and are compliant for emergency response in accordance with WAC
296-305

# BASIC RESPIRATORY PROTECTION

**DESCRIPTION:** This course will instruct on proper use of respiratory
protection. **OBJECTIVE:** To provide training to participants about a
Self-Contained Breathing Apparatus.

# 

# CONFINED SPACE AWARENESS LEVEL

**DESCRIPTION:** This course is an 8-hour classroom session based on
practical drill scenario. The student will learn the definition of a
confined space as outlined in the discussion, written tests, and a
manipulative drill, demonstrate knowledge to the awareness level of how
to assist in the mitigation of confined space rescue emergency.
**OBJECTIVE:** To provide the participant with the required knowledge to
recognize a confined space and initiate the appropriate response
procedures.

# CONFINED SPACE RESCUE OPERATIONS

**DESCRIPTION:** Confined space rescue situations are some of the most
potentially complex scenarios that emergency service workers may
encounter. The reason is due to the fact that they usually require
knowledge and equipment in multiple specialty areas, or technical rescue
disciplines. This course makes the participant aware of the potential
for death or injury and sets the foundation for the participant to be a
viable resource in the mitigation of a confined space emergency.
**OBJECTIVE:** The participant will learn the definition of permitted
confined space as described in WAC 296-62 part M, as well as the
Occupational Safety and Health Administration CFR 1910-146 standard. The
participant will learn to perform on-scene assessments and duties of all
positions required to perform an entry for the rescue of a victim in a
confined space. This course will cover Lockout/Tag-out procedures,
atmospheric monitoring, and Incident Management Systems.

**CPR / FIRST AID (CPR)** 8 hour class

**DESCRIPTION:** Medic First Aid is a basic training course in
Cardiopulmonary Resuscitation and Emergency Care. CPR and First Aid are
integrated into one eight-hour course allowing the first aide giver to
function with one consistent set of priorities. Students learn the same
priorities of care and approach to the patient used by professionals.
This results in a continuity of care as the patient is passed on to
paramedic, nurse, and doctor. Emphasis in the Medic First Aid Training
Course is on development of the Seven Basic Skills of Care: primary
assessment, CPR, choking, control of bleeding, and shock management
known as primary care; illness assessment and injury assessment known as
secondary surveys follow in sequence. Students learn the skills of
patient care in the same sequence in which they would actually use them
in caring for an ill or injured patient.

**FORKLIFT TRAINING AND PROPANE SAFETY**

**OBJECTIVES:** Upon completion of this course, participants will have:
Understanding of current regulations involving lift truck operation; An
overview of the most common type of lift truck, i.e., the sit down
counter balance; A familiarization of basic lift truck components and
accessories relating to application; An understanding of such concepts
as load centers, fulcrums, free lift, tail swing, stability triangle and
stability pyramids relating to safe operation; A familiarization of
accurate lift truck pre-shift inspections; An overview of general
operational procedures involving traveling on ramps, crossing railroad
tracks, securing dock plates, and working with rail cars and semi
trailers; An understanding of proper fueling procedures of lift trucks
and the proper handling of these fuels, i.e., liquid petroleum gas
specific; An opportunity to have a competency-based evaluation so as to
achieve fork lift operation certification.

HAZARDOUS MATERIALS HANDLERS AND RESPONDERS TRAINING

**DESCRIPTION:** State and Federal regulations require that any employee
who handles or works in an environment containing hazardous materials
must be provided with the training, knowledge, and skills to perform
their duties safely. Laws require training for all employees and
employers responsible for the handling of hazardous substances from
their creation through their disposal. Keeping abreast of these
regulations and meeting the standard requirements for training takes a
very big effort. **OBJECTIVES:** Offer annual training for hazardous
waste handlers and emergency responders. Our 40-hour handlers' course,
12-hour managers' course, and 8-hour annual refresher are presented by
trained instructors in OSHA 29 CFR 1910.120 and are certified by the
U.S. Department of Labor.

# HAZARDOUS MATERIALS OPERATIONS

**DESCRIPTION:** This course will provide hazmat training and skills
needed to combat materials release from a defense posture.
**OBJECTIVES:** Upon completion of the course, participants will be able
to safely and effectively respond to a release of hazardous materials as
part of initial response team.

**INDUSTRIAL FIRST AID**

**DESCRIPTION:** The Washington State Industrial Basic First Aid Course
shall consist of eighteen hours of instruction in first aid and accident
prevention, and practice in first aid skills. **OBJECTIVES:** You will
be able to properly apply first aid concepts and practice in an
industrial environment. The discussion of each subject should include
not only the first aid for the injury or condition but also prevention
of same.

**INTRODUCTION TO CONSTRUCTION**

**DESCRIPTION:** An in-depth orientation to the construction industry.
Sponsored by the National Association of Women in Construction, this
course offers the essentials for getting started in the construction
business.

**LIFT TRUCK OPERATION**

**DESCRIPTION:** A course designed to cover safety aspects and
procedures of operating a forklift. This course starts with preliminary
inspections, includes a drive test, and allows for individual practice
time. The course will cover operation both indoors and outdoors and is
designed for 12 to 16 hours. **OBJECTIVES:** To provide employees with
safety aspects of lift truck operations. Each employee will have an
understanding of safety rules, safe operating procedures, steps of
preliminary inspections, obtain practice time in operating a lift truck,
and an observed drive test.

**SAFETY IN THE WORKPLACE**

**DESCRIPTION:** The responsibility for safety is shared between
employer and employee. Safety will not \"happen\" unless both cooperate
with each other to make job safety a reality. This program addresses
safety responsibilities, common causes of accidents, the importance of
reporting accidents, functions of various legislation, safe use of
tools/equipment, and rules for handling/storing of materials. It also
addresses steps necessary in developing a safety plan.

**Section IV: SIN: 27-5**00 Labor Description

+----+-----------+--------+------+-------+---------+--------+-------+
| *  | **Product | **Comm | *    | **    | **Su    | **     | **In  |
| *S | Name**    | ercial | *GSA | GSA** | ggested | Number | struc |
| IN |           | P      | Pri  |       | L       | of     | tor** |
| \# |           | rice** | ce** | **    | ength** | Stud   |       |
| ** |           |        |      | Disco |         | ents** |       |
|    |           |        |      | unt** |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+
| 27 | Course    | \$     | \$12 | 20%   | N/A     | N/A    | Custo |
| -5 | de        | 150.00 | 0.00 |       |         |        | mized |
| 00 | velopment | per    | per  |       |         |        |       |
|    |           | hour   | hour |       |         |        |       |
+----+-----------+--------+------+-------+---------+--------+-------+

**BATES TECHNICAL COLLEGE**

**JOB DESCRIPTION**

**\$150.00 per hour**

**CONTRACT TRAINING FACILITATOR**

**BUSINESS AND MANAGEMENT TRAINING CENTER (BMTC)**

**JOB SUMMARY**

The BMTC Contract Training Facilitator is primarily responsible for
delivering on-site customized contract training for business and
industry in the Puget Sound Region and at times, on a limited basis,
beyond the geographic boundary of the Puget Sound Region. In conjunction
with a BMTC Contract Training Coordinator, the incumbent may be called
upon to help conduct client training needs assessment, develop and
create customized training programs and materials, and deliver
customized on-site training. The incumbent works closely and in
collaboration with the BMTC staff and a variety of BMTC contract
clients.

**JOB DUTIES**

1\. When called upon, assists the BMTC Contract Training Coordinator
conducting client training needs assessments.

2\. Based upon training needs assessments, develops and crafts
customized training materials and programs.

3\. Facilitates and delivers on-site customized training programs.

4\. Collects participant registration and training roster forms and
gathers training evaluation and assessment forms for continuous
improvement efforts.

5\. Helps identify training needs and markets BMTC and Bates Technical
College training programs as opportunities arise or when asked to by the
BMTC Contract Training Coordinator or BMTC staff.

6\. Delivers customized on-site training programs when requested by the
BMTC Contract Training Coordinator or BMTC staff.

7\. Coordinates dates/times, training room, and training aides with the
BMTC Contract Training Coordinator or BMTC staff based upon the needs of
the client.

8\. Prepares and submits training-related reports and information
required, i.e., time allocation, training rosters, participant
registration forms, and client invoicing documentation to the BMTC
Contract Training Coordinator or BMTC staff.

> 9\. Performs in and fosters a team environment with other BMTC staff
> members and other BMTC contract training facilitators.

10\. Performs other duties as may be assigned.

**REPORTING RELATIONSHIPS**

Reports to the Associate Director of the Business and Management
Training Center and works closely with the BMTC Contract Training
Coordinator and BMTC staff.

**CONDITIONS**

Required to organize one's time and manage details; may need to work
various hours to meet the needs of clients. Work location varies based
on the needs of business clients.

**MINIMUM QUALIFICATIONS**

[Education and Experience]{.underline}

Bachelor Degree in Business Administration or a related field; Masters
Degree preferred.

Five years experience in training and business.

[Allowable Substitution]{.underline}

Alternative combinations of education and experience will be evaluated
by the Business and Management Training Center and the Human Resources
Office for comparability.

**KNOWLEDGE, SKILLS AND ABILITIES**

Knowledge of training delivery methods, training needs assessment, and
training design and development.

Knowledge of staff development and training for adults in business and
industry.

Skilled in oral and written communications.

Ability to successfully work with business in a consultant capacity.

> Ability to establish and maintain effective working relationships with
> people from diverse educational, economical and cultural backgrounds,
> as well as persons with disabilities and disadvantages.
>
> Ability to set priorities and maintain good follow-up procedures.
>
> Ability to work independently.
>
> Ability to operate a personal computer using Windows and Windows
> applications.
>
> Ability to use the Internet and e-mail.

CONTRACT TRAINING FACILITATOR, BUSINESS & MANAGEMENT TRAINING CENTER