**BLM National Web Conference**

Wednesday, October 7

Morning Session

**A Telecast Originating from**

**the BLM National Training Center**

**October 7-9, 1998**

This transcript is from the closed-captioning file produced during the
telecast.

It may contain errors and omissions in transcription.

Opening Session

Marilyn Johnson, Director National Training Session

Denise Meredith, State Director, Arizona

Larry Hamilton, Conference Moderator and State Director, Montana

Pat Shea, Director, BLM, Washington, DC

Celebration of Successes

Tony Staed, Deputy State Director, External Affairs, California

Mary Lou West, Statewide Internet Coordinator, California

Current Initiatives

Gayle Gordon, Ass't Director, Information Resources Management,
Washington, DC

Open Forum

Pat Shea, Gayle Gordon, Tony Staed

Celia Boddington, Group Manager, Public Affairs, Washington, DC

Keynote Address:

Tony deCelis, Netscape Corporation

Announcer: the Bureau of Land Management Satellite Network Presents from
the BLM National Training Center in Phoenix, Arizona, Live Coverage of
the National BLM Web Conference. And Now, Your Program Hosts, Tony
Garrett and Tina Gromo.

Garrett: Good Morning, and Welcome to Our Live Television Coverage of
the BLM National Web Conference. A Three‑day Session That Will Explore
How the World Wide Web Is Changing the Way We Conduct The Public\'s
Business in BLM, Helping Us Do Our Work More Effectively and More
Efficiently And Tina, I Think It\'s Going to Be an Exciting Conference.

Gromo: I Think You\'re Right. We\'re Going to Be Going Live to The
Training Center\'s Washington Room in a Few Minutes to Bring You the
Opening Sessions of this National Conference But, First, Tony, Lets Take
a Look at What Will Be Happening Today.

Garrett: this Morning\'s Sessions Will Be Include Welcoming Remarks by
NTC Director Marilyn Johnson and Denise Meredith and Then We Will Hear
from the Moderator of the Conference Larry Hamilton. Following Larry,
BLM Director Pat Shea Will Join Us Live from Washington, D.c. and His
Long‑term Vision of How the World Wide Web Will Be Changing Resource
Management in the Future.

Gromo: after the Break, Gayle Gordon Will Talk about Current Initiatives
Related to BLM\'s Use Of the Internet. There Will Be an Open Forum
Giving Conference Participants An Opportunity to Pose Questions To Panel
Managers. Rounding out this Morning\'s Session Is Keynote Speaker Tony
Decelis of the Netscape Corporation.

Garrett: Tina, this Is the First Time BLM Has Held a Web Conference on a
National Scale And it Gives Us an Opportunity To Showcase Several
Technologies. For Example, in Addition to Televising Many Portions of
the Conference via Satellite, We\'ll Be Delivering Audio and Video of
Much of the Conference Through a Technology Called Video Streaming. As
the Conference Presentations Are Going On, They Will Be Transmitted in
Real Time Live on The Web and Those Sessions Can Be Retrieved Later at
Any Time During the next 30 Days. That Site Is Web.tc.BLM/webconference.
The Site Is on Your Screen Now. That Site Will Be Maintained for 30
Days. Questions, Answers and Viewer Comments Will Be Posted There, So We
Encourage Our Satellite Audience to Ask Our Conference Speakers
Questions or Offer Comments. Can You Do That Through Groupwise Address.
The Groupwise Address Is Spinning@tc.BLM.gov. Please Feel Free to Get in
Touch With Us If We Don\'t Get to Your Questions During the Conference.
The Answers Will Be Posted on The Web Site.

Gromo: in Addition to the Conference Session, an Exhibits Room Has Been
Set Aside Featuring 20 Different Web Sites And Technologies. People from
Across the Country Will Be Here Throughout the Week, and They\'ll Be
Showing Us Some of the Innovations They Have Been Developing Using the
Internet. And Helping Us with Our Television Coverage Is Bev Gorny From
Wyoming and She Will Be Standing by in the Washington Room to Bring Us
Interviews from Time to Time.

Garrett: So Do We Have Bev Standing by in the Washington Room?

Gromo: Hi, Bev. How Are You, this Morning? \[ No Audio \]

Garrett: I Think We Had a Little Audio Difficulty with Bev, but We\'ll
Take Care of That And Bev Will Be with Us for a Few Minutes, in a Few
Minutes, And Throughout the Morning, Throughout the Conference. One
Thing I Will Be Counting On, Bev, for People like Me, Tina, Who Still
Use Whiteout on the Computer Screen, That Was One of The People ‑‑ Bev
Is One of the People That Will Be Helping Us All Comprehend What this
World Of High Technology Is Bringing Us and How It\'s Changing the Way
We Do Our Business. It Looks like Everyone Is in Place Upstairs in the
Washington Room, but First Lets Go Back With Bev and Say Good Morning to
Bev and See If the Conference Is About Ready to Get under Way. Good
Morning. Still Have Audio Problems? All Right. Well, We\'ll Soon, in
Just a Moment, We\'ll Be Going to Marilyn Johnson, the NTC Director for
Her Opening Remarks And I Think the ‑‑ I Think the Conference Is about
Ready to Begin and Marilyn Should Be Standing By.

Gromo: Lets Turn the Program Over to the National Training Center
Director Marilyn Johnson.

Johnson: Good Morning. I\'m Marilyn Johnson, Director of The National
Training Center. I\'d like to Welcome All of to You this Very Important
Conference. And I Would like to Take a Moment to Talk about What Brings
Us All Here. We Live in an Age in Which Technology Is Advancing at an
Incredible Pace. We Can Process Data and Exchange Information Faster and
More Efficiently than Anyone Could Ever Have Imagined Just a Few Years
Ago. Advance Ins Communication and Information Technology Are Changing
Every Aspect of Our Lives and Our Society. And, of Course, That Includes
The Way We Go about Doing Our Jobs, Carrying out Our Duties as Federal
Employees and as Colleagues and Partners in BLM. For Us Here at the
National Training Center, this Is an Especially Challenging Time. We
Have an Important and Unique Role in Delivering to the People Of BLM the
Information, Skills And Tools Need to Do Help Us Keep Pace with a
Rapidly Changing World. This Means Moving Constantly Toward Greater
Efficiency and Effectiveness in Carrying out BLM\'s Mission. It Means
Delivering Quality Service to All of Our Customers, Including Each
Other. Even in a Period Where Standards For Performance and Service Seem
To Grow Higher and Higher Every Day. At the National Training Center, We
Welcome That Challenge. We\'re Excited about the Changes That Technology
Is Bringing to Our Work. We Are Determined to Master It, To Serve All of
You, and All of The People We Work For, with Skill, Enthusiasm and
Vision. We Are Especially Pleased to Be Hosting this Conference, Because
It Is Truly a Landmark Event. For the Training Center and for BLM. Over
the next Three Days, We\'ll Be Using a Fascinating Array of Tools and
Technology to Facilitate Communication among The Conference Participants
Here In this Room and Throughout BLM. We\'re Using the Internet and the
Intranet. We\'ll Be Transmitting Audio and Video of the Conference
Sessions On the Intranet Through a Process Called Video Streaming.
We\'ll Be Using Multi‑media Presentation Equipment and Teleconferencing.
We\'ll Be Taking this Conference Beyond the Walls of this Room to BLMers
Throughout the Country. Bouncing Television Signals off Of Sat ‑‑
Satellites Orbiting The Earth. We Will Bring You Comments from Director
Pat Shea Live from the National\'s Capital Using a Combination of
Satellite, Microwave and Fiberoptic Transmissions. I Want to Stress,
However, That As Much as We Talk about Technology, We Shouldn\'t Lose
Sight of One Fact ‑‑ We Would Be Nowhere Without the People Who Invent
and Perfect and Maintain This Technology, and All of this Would Be
Irrelevant, Anyway, If It Did Not in Someway Serve Human Needs and
Interests. In That Vein, I Want to Point Out this Presentation Is and
This Conference Is the Result of A Partnership Between Our Staff At NTC
and Some Very Talented Communications and Computer Specialists Who Have
Come from BLM Offices Across the Country To Help Put this Conference
Together. My Sincere Thanks Goes to All of Those Who Took Part in this
Endeavor. Now I\'d like to Take a Few Moments Just to Tell You a Little
Bit More about Our Day‑to‑day Operations Here at NTC. The Center Was
Located Here in Its New State of the Art Facility since August of 1994.
The Campus Has 13 Classrooms With a Seating Capacity of 450 In a
Class‑style Setting. We Can Seat 730 People in Theater Style Settings.
We Also Have 12 Conference Rooms, Most of the Classrooms Are Located on
the Second Floor Of the Facility, with the Conference Rooms Scattered
Throughout the Three Floors. Last Fiscal Year, We Trained Over 4,000
People in Our Courses. With an Additional 10,000 Viewing Our Satellite
Broadcasts, Both Within and Outside the BLM. Our Satellite Broadcasts
Have Included BLM Training Telecasts, Interagency Training Sessions, All
Employee Information Programs and Other Special Broadcasts. In Fact,
Some 13 Hours of this Conference, Including the Opening Session, Are
Being Broadcast by Satellite to Involve as Many BLM Employees as
Possible in the National Web Conference. I Think All of You Have a Very
Demanding Job Here During the Next Three Days. I Sincerely Hope this
Meeting Lives up to Your Expectations And Your Objectives. As You
Participate in the Conference Sessions and Experience New Technologies,
I Hope You Will Take a Moment to Stop and Recognize the Resources That
the BLM Has Made Available To Each of You Here at NTC. This Conference
Is a Testament To the Importance the BLM Is Placing on the Best
Technologies Available to Us, the People of BLM, in Order to Do Our
Jobs. If We Can Do Anything for You This Week, Please Let Me or My Staff
Know. We\'re Here to Help You. Your next Speaker and I Have Crisscrossed
Each Other\'s Paths In Our Career in BLM. I Worked for Denise Meredith
When She Was the Bureau\'s Deputy Director and I Was the Assistant
Director for Human Resources in The Washington Office. In 1995, Denise
Left Washington, D.c. to Become the State Director Here in Arizona, and
as Timing Would Have It, Shortly Thereafter, I Went to Eastern States as
Their Associate State Director in Springfield, Virginia. Well Now Our
Paths Have Crossed Again. Denise Began Her Career in the BLM in 1973 as
a Wildlife Biologist. Since That Time, She\'s Worked in Nevada, New
Mexico, California, Maryland, Virginia and Washington, D.c. As I
Mentioned Earlier, She Served as BLM\'s Deputy Director Before Coming to
Arizona. She Received Her Bachelor\'s Degree in Natural Resource
Management from Cornell University and Her Master\'s Degree in Public
Administration From the University of Southern California. In Addition
to Her Role as State Director, Denise Is President of The Arizona
Federal Executive Association. She\'s Also a Member of the Arizona
Blackboard of Directors. She\'s a Member of the Judicial Selection
Advisory Board for the City of Phoenix, the Phoenix Black Board of
Directors and Sits on the Board of Directors For the Girl Scouts,
Arizona Cactus Pine Council. It Gives Me Great Pleasure to Introduce to
You the BLM Arizona State Director and My Friend, Denise Meredith.

Meredith: Thanks. Thanks Marilyn. That Was a Lot More than I Deserved.
Marilyn and I Do Go Back Quite a Ways. Good Morning. I Can\'t Hear You!
One More Time.

Audience: Good Morning!

Meredith: We Want this to Be An Interactive Conference. We Will Be
Speaking from up Here But We Want a Lot of Participation from the
Audience. We Want to Hear You Cheer. Not Too Many Boos. We Appreciate
Keeping That down A Little Bit. But We Want You to Ask a Lot of
Questions. We Want You to Be Involved in What\'s Going on this Week. So
Don\'t Hesitate to Speak Up. I Want to Hear an \"Amen\" Now and Again
When I\'m up Here. We Need Feedback. I Am Thrilled to Be Here this Week
and I Know You Are, Too. I Welcome You to Phoenix. This Is Sort of Cool
for Phoenix. We\'re Having a Cold Wave Right Now. It Will Only Be about
85 Degrees Today. So We\'re a Little Chilly. I Got up this Morning and
It\'s Like, Damn, It\'s Cold! It Was like 65 Degrees this Morning. They
Come on the Tv and See Say, It\'s Cold Today. For You People Who Aren\'t
from a Climate like This, We Welcome You, We Hope You Enjoy it and
Hopefully You Can Stay over this Weekend. Because I Think You\'ll Really
Be Thrilled at What\'s Going on Here In Phoenix. If You Haven\'t Been to
Phoenix For a Few Years, I Don\'t Think You\'ll Recognize the Place. We
Have the Bank One Ball Park Downtown. It\'s the Largest Indoor Stadium
In the United States for Baseball. We Had Attendance, this Year of The
Arizona Diamondbacks, We Had An Attendance of over 3 Million People in
That Stadium this Year, and It\'s One ‑‑ the Only One That Has a
Retractable Roof, Opens and Closes. It Has Air Conditioning, and it Is
the Only One That Has a Swimming Pool. So They Are, I Think, Giving
Tours of the Stadium, Still. If You Get a Chance, Please Walk By There.
Not Too Far from That You Will Find the Arizona State Office. We\'re
Right at Central, the Intersection of Van Buren and Central Avenue.
It\'s a Beautiful New Office. We\'re Very Proud of It. We Have Been in
There a Couple Years Now. On the Ground Floor We Have a Public Land
Information Center. That\'s Been a Big Hit Worldwide, As a Matter of
Fact. We Have a Web Site That Hooks Into That. You Can Go There and Get
Information on Whew to Dole While You\'re Here in Arizona. If You Want
to Go Camping or Hiking or Whatever, Boating, They Give You Information,
Maps, Oats What to Do and It\'s an Interagency Effort. We Have Pamphlets
from the State, the County, from Other Federal Agencies and We Also Have
a Lot of Neat Souvenirs for Sale There. I Would Encourage to You Stop by
The Public Land Information Center. When I Go out of the Building,
Joanna, Who Is the Head of That Center, She Is Always Grabbing Me and
Dragging Me into the Store and Says, You Have to Meet These People. They
Are from Sweden. You Have to Meet These People. They\'re from Germany.
These People Are from Japan. And I Smile and They Smile. But It\'s
Really a Thrill to Think That Usually International Customers Have Found
That on the Web Site When They\'re Back in Their Native Countries Before
They Come over to the United States and Actually When They Land in
Phoenix, They Come and Look for the Public Land Information Center. So
We\'re Really Proud of That Effort and I Think It\'s a Real Tribute to
BLM. We Have a Lot of Other Things Going on in Phoenix. A New
Nordstrom\'s Opened in Scottsdale. They Had 250,000 Shoppers the First
Weekend There. It\'s Quite a Popular Place. We Have a New Science Center
Downtown. It\'s Just a Really Exciting Place to Be. BLM, Believe it or
Not, Is a Big Player Here in Arizona. We\'re Pretty Famous, Unlike Some
States. I Worked in Eastern States and Nobody Knew What BLM Was. Here in
Arizona We\'re Pretty Popular. We Have 14 Million Acres of Land In
Arizona and I like to Say We Take Credit, Some People We Take The Blame,
for a Lot of the Snowbirds That Come to Visit. We Have People That Come
from All over the Country That Actually Come to Phoenix and Stay Here
for Five Months in Their Rvs, and BLM Hosts a Lot Of Them. We Have
Spaces for about 10,000 Rvs in Various Parks up and down The Colorado
River. So a Lot of the Population Crush That Comes Here in Phoenix
During the Winter Can Be Attributed to BLM. BLM, We Host about 10
Million Visitors a Year Here on Our Campgrounds, Our Wild Rivers and Our
Hiking Trails. So I\'m Very Proud of Arizona. I Think this Conference Is
a Tribute to What Can Happen Here In Arizona, the Staffs of the Training
Center, the State Office, the Field Office Have Just Done a Wonderful
Job in Putting this Together. I Think You\'ll Appreciate It. As Marilyn,
Unfortunately Said, I Got to BLM in 1973, Which Sounds Horrible. That
Was 25 Years Ago. I Want to Tell You a Little Bit About the Changes That
BLM Has Made in Automation and Modernization in 25 Years. I Think Some
People in the Room Can Relate to It. There Are People My Age out There.
There Are a Few Younger People As Well, Which I Think ‑‑ Who I Think
Will Be Shocked to Hear What I Have to Say. When I Got to the Las Vegas
District, That\'s Where I Started 25 Years Ago, There Were 25 People in
the Whole Las Vegas District. We Had 10 Million Acres to Play With. And
We Had a Good Time There. But When I Got There, They Had People Sort of
Socked off in a Back Room Who Were Drawing Maps By Hand on Big Sheets of
My Lawyer, and They Had Colored Pencils. I Got to BLM, Got to Federal
Government and Thought, Wow, Guess I Should Have Taken Art Appreciation
in School Instead Of Courses in Landscape Architecture, Because Here Are
People Drawing Maps by Hand with Colored Pencils and Coloring Them In.
That Was BLM 25 Years Ago. As Time Went On, I Think You Were Really
Lucky If You Got a Calculator. That Was a Big Thing in BLM. If You Were
Able to Get a Calculator That Could Multiply And Divide, You Felt Really
Lucky over the Years. Then We Progressed a Little Bit Further and We Had
Things Called The Wang. Anybody Remember Wangs? Wang Computers Had Their
Heyday. They Put a Big Building up in D.c. and Then They Were Gone, Like
So Many Others. Wang Was Really Big. I Remember in the Office When Wangs
Came In, You Had People Who Were Actually Hiding Their Mag Card Machines
So the State Director Wouldn\'t Take Them Away And Give Them These New
Fang You Willed Computers. There Was a Lot of Angst Going On Back There
When We Made That Switch to Modernization. And Then BLM Kept Changing
Computers Every Year or Two Years. Anybody Remember Phillips? We Rent
Through All the Waves of Different Types of Computers. I Remember in
California, I Had A Hard Time Getting Ed Hastey to Give up His Slide
Rule. He Thought All the Other Things Come and Go, It\'s a Lot of Crap.
He Wanted His Slide Rule. He Would Not Give That Up. And Actually I Had
a Hard Time Convincing Him That the Computer Was More Accurate than a
Slide Rule. He Always Came up with the Right Answer and He Was Good with
a Slide Rule. He Could Do it Quickly, Too. The Rest of Us Were Fumbling
With the Machine. Just to Give You Some Indication Of the Culture Change
That\'s Gone on There, I Want to Give You Some Examples of Just How Our
Language Has Changed in the Past 25 Years. So You Have to Sort of Relax,
Lay Back and Think about Some of These Things I\'m Going to Say. Do You
Remember When Spam Was Something Your Mother Made You Eat? Ok? What
about Cookies? Cookies Were Something You Liked To Eat. With Milk. Or
Java Was Something You Got From the Little Coffee Store Down the Street.
Nets Were Only Important in Tennis and Volleyball. Webs Were Something
That Was Spun by Spiders. Explorers Were Associated with Louis and Clark
Instead of Bill Gates. Protocols Were Something That Was Established by
the U.n. Children Were Taught Etiquette Instead of Netiquette as They
Are Now. Platforms Were for Politicians. Languages Were Things like
French and Spanish. Accents Were Spoken by like People from Me from
Brooklyn. Adobe Was Something That Was on Houses in New Mexico.
Firewalls Were Something That Was Worried about by Nfc. Thumb Nails Were
Something You Liked to Chew. And Hot Spots Were Something You Treated
with Harts Mountain. I Know I Had Some Dogs with Problems with Hot Spots
and I Think We Were More Fearful in Those Days of Plane Crashes Instead
of Head Crashes. We Have Different Priorities Today. I Think Even Five
Years Ago When I Was Deputy Director at the Bureau, I Was Having a Hard
Time Convincing People and the States That There Was Some Advantage to
Everybody Being on the Same E‑mail System. That Was One of My Biggest
Arguments I Had as Deputy Director. And Look How Far We Have Come Since
Then. People Thought I Was Really Nuts When I Mentioned Internet. What
Is That? Why Are You Wasting Our Time? This Is a Natural Resource
Agency. We Will Never Have a Need for Something like Internet. Internet
Is Something You Play Games On. Internet Is Something That the Employees
Are Going to Waste Their Time Messing with. We Just Can\'t Be Bothered.
So to Think Just Five Years Ago To this Conference, and the Amount of
Priority We Put on Something like Internet Today. And it Makes Me Happy.
Makes Me Proud. It\'s Been a Long Battle Getting Automation Accepted by
the Bureau. I Think We\'ve Come a Long Ways. In Fact, Bureau of Land
Management Is Now Ahead of the Curve in a Lot of Cases. I Know Some
People Have a Problem, Some People Who Are Still Working with
Wordperfect 5.0. I Am Sure There Are Some in the Audience That Have
Wordperfect 5.0 on Your Computer. And I Think 8.0 Is out in the Store
Right Now. Believe it or Not, BLM Is Ahead Of a Lot of Different
Agencies In Automation. And with Almrs Comes on Line and I Know You\'ve
Been Hearing That For the past 20 Years as Well, But When Almrs Comes on
Line, I Think We Will Revolutionize Use Of Computers in the States. I
Think Already We\'re Doing a Lot of Applications That Mean a Lot to the
Public. I Know Some of You out There Have Your Eiss on Line, Some of You
Have Your Resource Management Plans on Line, People Can Actually Send a
Comments Electronically or Get Copies of Maps from Your Offices Online.
You Can Even Adopt a Horse Online Now. And Who Would Have Thunk It? I
Think We Have Lots and Lots of Success Stories, Which You Will Be
Hearing More about over the Next Three Days. I Hope You Can Contribute
to the Success Stories. I Think We Are Doing as Good as Some of the
Fortune 500 Companies. The Web Has Exploded onto the Scene and Whether
You Work for a Federal Agency or Large Corporation, It\'s Going to Be
Part of Your Everyday Life. The Internet Is Not Just a Fad. I Think it
Is Our Future. I Think We Need to Communicate With the Publics and Each
Other A Lot Better than We Are. And I Think the Public Is Demanding
Information Faster and More Accurately than We Were Able to Produce it
in the past. That Doesn\'t Mean That We Don\'t Have Some Challenges with
Internet. Because If You Have a Wrong Piece of Information on the
Internet, it Can Be Disseminated As Quickly as the Truth. As You Know,
We\'re Having a Lot Of Problems on the Internet as To What Is Truth and
What Is Speculation. I Think We Have a Role and Obligation to Play to
Make Sure That What We Put on the Internet Is Truth and Useful and up to
Date, Because I Think We Owe That to the Public. I Think It\'s Time That
You Let All of Your Supervisors Know That We Really Need this. We Still
Have Some Managers out There That Are a Little Reluctant to Move into
the 21st Century, and I Think I\'m Really Proud of Everybody Who Is in
This Room Today, Because That Means You Feel It\'s a Priority, That You
Have Taken the Time Out, Because You Know in the Long Run it Will Save
You Time. Our Internet Image Doesn\'t Just Stay in this Room. It\'s Now
International, as I Mentioned. It Goes Across the Entire World. I Think,
like it or Not, How You Say Something on the Internet Is As Important as
What You Say. So Take Some Attention to the Quality of the Information
and The Quality of Presentations You Put on the Internet. I Think We Can
Make it Work. I Think We Need to Continue to Respond to the Public
Interest, To Their Questions and this Is a Tool That Will Help Us. You
Have a Lot on Your Agenda. I Hope You Enjoy the Week. I Think It\'s
Important Enough That I\'m Going to Take the next Couple Days and Spend
it Here With You. I Have a Lot of Other Things I Could Be Doing, but I
Don\'t Think Anything Is as Important Right Now as the Internet and Our
Role in It. I Want to Introduce Our next Speaker and Talk about Old
Friends. We Go Back a Long, Long Way. Larry Hamilton, He Was Born in
Long Beach, California, a Long Time Ago. I Won\'t Even Get into What
Year That Was. And I Will Say, Both He and I Received Our 25‑year
Plaques This Year from Pat Shea. It Was a Horrible Moment. We Shared it
Together. But, Anyway, Larry Has a Bachelor\'s in Political Science. He
Has a Master\'s in Speech, and He Has a Ph.d. in Communication. Just
Your Typical BLMer, Right? He Went to Cal State for His Undergrad Work
and the University of Denver for His Ph.d.. He Has Worked in a Lot of
Different Places like I Have. He Has Been in D.c., Alaska and Colorado.
He Was Head of the Training Center Here. He Missed out on this Building.
He Didn\'t Get to Enjoy this. He Was Head of the Training Center Here
for Seven Years. I Am Very Happy to Say He Was My Associate State
Director in Eastern States for Three Years Before He Became State
Director Of Montana and the Dakotas. So with That, One of My Very Good
Friends, I Know this Sounds Like Just an Old Home Week or Something, but
a Lot of Us Do Go Back a Long Ways and We\'re All Really Proud to Be
Here in this Room at this Moment to Share This Type of Information and
This Type of Togetherness, Hopefully, with You this Week. With That,
Larry?

Hamilton: Thanks, Denise. Sounds like Not Only Old Home Week, but Before
the Week Is Over, We\'re Going to Be in the Old Home. Good Morning! How
Is Everybody this Morning? Good? All Right. We\'re Very Excited to Be
Here, And I Know Some of You Have Traveled a Long Ways. Last Night
George Obeot and I Solved All the Bureau\'s Problems In the Jacuzzi over
at the Hotel. I Know That Will Make Pat Shea Nervous. I Need to Do a Few
Housekeeping Things Here Real Quickly So Everybody Knows What\'s Going
on Here. The First Thing You Need to Know Is That If You\'re Having a
Problem, If You See Anybody with A Blue Lanyard, They Can Help You,
Except for Me. But I Just Get to Wear this as a Symbol of Being Part of
the Program Here. Now, Those of You in the Field Are Probably Saying,
What Good Is a Blue Lanyard Going to Do Me? What We\'re Interested in Is
If You See Somebody in a Field Office Wearing the Blue Lanyard, You Need
to Give Us a Call or Send Us a Message over the Web, Because We Are
Missing 100 of These That Were Removed from a Storeroom Yesterday Here
at the National Training Center. We Didn\'t Know Those Were Going To Be
in Demand, but Evidently, They\'re in High Demand. The Other Thing You
Need to Get Real Familiar with Is the Program That\'s in Your Bags. I
Know Some of You Were Looking For That in the Binders, but It\'s
Actually Separate and this Program Not Only Has the Agenda In It, but it
Has the Bio Sketches of All the Speakers as Well as a List of All the
Exhibitors and One Thing We\'re Not Going to Do Here with Our Speakers
Is Spend a Lot of Time Introducing Them. We\'re Going to Spend More Time
On Them Sharing with Us a Lot of Great Information and Educational
Materials. So When Somebody Gets Introduced, If You Want to Know More
about Them, it Is in the Agenda. The next Thing You Need to Know Is
There Are a Lot of People That Worked Very Long and Hard On Putting this
Conference Together, and What I Would like To Do Is Just Recognize Them
Here Real Quickly and Just Have Them Stand up and Remain Standing,
Because We Definitely Need to Thank Them Ahead of Time For All Their
Excellent Work. That\'s Yvonne Kinney, Margo Fitts, Wayne Winterton,
Tina Bush, Joanie, John Craig, Randy Hayes, Trudy Olson, Gary Haas,
Nancy Golden, Kath Colter, Lynn Galaceney and Sherm Gillespie. That Also
Gives You Some Insight On Some Other People Running Around Here with
Blue Lanyards. Some of You Have Asked Me about The Code on Your Name
Tag. Well, There Is a Code on There, And this Is Going to Become Very
Important When We Get to Friday. So You Need to Hang onto Your Name
Tags. If You Switch Name Tags with Somebody, You Might Not like the
Group That You End up with on Friday. So Keep That in Mind. Each Day We
Will Have Daily Summaries That Will Put on Our Web Page and Those Will
Also Be Available to Us Here at the Conference and They Will Be out On a
Table in the Foyer. The Last Thing I Want to Mention Is the Banquet
That\'s on Thursday Evening. That Is Part of the Conference. We
Encourage Everyone to Be There. We Have an Outstanding Speaker That\'s
Going to Talk about the Future. John Leland. And He Is Someone That Was
Very Difficult for Us to Get. It\'s a Unique Opportunity. His
Presentation Will Be Videotaped and Be Available Bureauwide. Lets Talk a
Little Bit about Why We\'re Here Today. We\'re Here Because Director
Shea Had a Vision, a Perception and a Desire to Lead Us into the Future
of the Technological World. So He Came up with a Concept, And this
Planning Group I Just Introduced Got Busy Several Months Ago and Brought
Us Where We Are Here Today. It\'s Really Thanks to the Director\'s
Foresight That BLM Will Be Well Positioned to Use The Web as Denise
Mentioned for Future Bureau Mission Accomplishment Through. This
Conference the Director Is Really Giving Us an Opportunity To Create an
Organizational a Epiphany Through the Web. How Many of You Know What
That Is? That\'s Good. When I First Read This Speech That Trudy
Prepared, I Had to Go to the Dictionary And Look up Epiphany. When You
Go to the Dictionary, It Says it Is a Sudden Manifestation of the
Meaning or Essence of Something, or a Sudden Intuitive Realization or
Perception of Reality. What We\'re Going to Do Here this Week Is We\'re
Going to Create a Virtual Reality That Some of Us Have Never Seen
Before. One of Those Is Video Streaming. Another Is this Machine That\'s
Sitting up Here Is an Interactive Video Machine That We\'re Going to
Demonstrate with Four Other Sites That Are Located Around the Country.
We Have Extremely High Expectations for the Outcomes of This Conference,
and Our Focus Here Is to Use Web Technology to Enhance Customer
Communications And Improve Business Practices. I Really Have Been Proud
to Be a Part of Planning this Conference. It\'s Been an Opportunity to
Reflect on the Technological Changes That Have Occurred During the
Course of My Career And I Can Relate the ‑‑ to Spam. There Was No
Problem with That. When I First Started with BLM, Picket Graphs Were
Still in Vogue as a Means of Written Communication. Just Kidding, but it
Was Pretty Close, Actually, If You Looked At When I Started with the
Bureau. But When I Was in Graduate School, You Had the Opportunity To
Either Take a Foreign Language or a Computer Language And I Was One of
the First Groups That Had an Opportunity To Take a Computer Language. So
I Speak Fluent Fortran, Cobol And Basic, Rather than Latin, Spanish or
English. This Group Is Starting to Wake Up. We\'re Not Quite There Yet.
We\'ve Come a Long Ways in the Last 25 Years and the Pace of Change Is
Only Accelerating and This Conference Will Help Us Manage Some of That
Change Proactively and Hopefully Competently. Those of You Participating
Are Indeed for Fortunate. I Am Sure You Will Find the Agenda
Educational, Entertaining And You Will Find it Very, Very Exciting at
Different Points in This Conference. There Are Three Purposes to the
Conference ‑‑ It\'s to Demonstrate Current Web Technology, to Facilitate
How BLM Will Use the Web as a Communication Tool, and We\'re Going to
Develop Action Plans For Web Use in Communication, Business Practices
and Technology, and We Have a Task Group Here That Is Going to Be
Working on the Final Report That Comes out of That Conference. The Task
Members Know Who They Are. If They Would Please Stand up at This Point
Real Quickly So You Can See Who They Are. Look at These People Very
Closely. If You Have a Recommendation or Something That You Want to See
As an Outcome of this Conference, Get Together with One of These Folks
and Share Your Ideas and Thoughts. We\'ll Be Talking More about That
Later. Well, at the End of Each Day and That\'s Going to Occur Here
Today, We Will Have an Exercise To Collect Your Ideas on How BLM Can Use
the Web and How We Can Use it in the Future. So the Last Day of the
Conference Will Be Dedicated to Generating Ideas for an Action Plan and
the Task Force Then Will Be Given the Assignment to Bring this to
Fruition. We\'re Looking Forward to That. And That Will Go to Director
Shea. During this Conference, Please Share Your Ideas and Concerns With
Those Members, and Don\'t Be Shy Just Because Somebody like George Is on
the Group. He\'s Holding Sessions Each Evening at 9:00 over at the
Wyndham. So You Can Really Get Involved With Him. Well, You as a
Participant Here And in the Field Can Be Part of Spinning BLM\'s Web.
You Have Before You the Opportunity to Help Control Our Destiny in the
Electronic Age And We Hope You Will Capitalize On That Opportunity.
There\'s One Thing I Want to You Remember, That Imagination Is
Intelligence Having Fun. So Lets Have Some Fun Here this Week and Let
Our Imaginations Run Wild. Now, We Were Going to Have the Director Here
Live, but in Order To Demonstrate the Technology That We Have, He Is
Actually Going to Be with Us from Washington, D.c. and If the Little
Voice in My Ear Here Has Not Led Me Astray, We\'re Ready To Go to
Washington, D.c., and We\'re Going to Have Tom Fry, Who Is the Deputy
Director and Our Director Pat Shea.

Good Morning, Larry, How Do You Do? Larry, I Was Sitting out Here
Watching Your Show, and I Heard You Talking about Those Lanyards So I
Have Come on to Announce a Full‑fledged BLM Law Enforcement Effort to
Find Your Missing Lanyards.

Hamilton: I Appreciate It. They Told Me If They Didn\'t Show Up They
Would Check My Suitcase At the Airport.

Larry, We Really Are Glad to Be Here Today and Thanks to You And Denise,
Thanks to Tony Garrett and Marilyn Johnson for Hosting this Wonderful
Occasion. You Know, I Have Looked at Your Agenda and it Looks like a
Great Conference and We Really Want to Thank Those of You Who Worked So
Hard to Put it Together. You Know, in the Federal Government Today, and
Throughout All of Business, We\'re Looking For Ways to Work Better, Work
Faster and Work Cheaper, and I Think One of the Best Ways We Can Do That
Is to Learn Better How to Use the Internet. I Think the Internet Is the
Wave Of the Future. Certainly in BLM, in Mms Where I Used to Work, We
See Technology Changing Dramatically Every Day. So I Think this Is a
Wonderful Opportunity for Us to Think Outside the Lines and Determine
How Best We Can Use the Internet To Do Our Job Better to Make Us More
Effective Public Servants. As You Mentioned, We\'re Not There Today. Pat
Had Planned to Be There Today. I\'ll Start off by Doing His Apologies
for Him. We Talked Pat into Staying Here Because, as Many of You May
Know, We\'re on a Continuing Resolution, Meaning That We Don\'t Have Our
Budget Yet for This next Fiscal Year That Started this Last Monday.
Pat\'s Been over this Morning Meeting with People on the Hill Trying to
Make Sure We Have Enough Money So Those of You at The Conference Are
Going to Have A Way to Get Home. So That\'s Why We\'re Here. We\'re
Sorry We\'re Not out in Beautiful Phoenix or Anywhere in The West.
We\'re Glad You\'re There and We Look Forward to Hearing Reports On How
Things Go at Your Conference. So I Bring to You Now the Missing but
Always Ready to Work And Ready to Go Pat Shea.

Dir. Shea: Thanks, Tom, and Greetings to Everyone. Tom Is Here Because
We Thought The Meeting on the Hill Might Go Longer than it Did and I
Didn\'t Want to Hold up the Conference. Your Time Is Very Valuable, and
I Appreciate Each of You Taking The Time to Come to this Very Important
Conference. We Listened to Denise. We Were Not Able to Hear Tony. I Am
Glad to See That He\'s Actually Coming to the National Training Center.
It Was Reported after He Left Washington That He Was Still Wandering the
Areas of Phoenix And Arizona That Are So Beautiful this Time of Year.
But We\'re Glad That He\'s There. And Denise\'s Words about How Far We
Have Come under Her Leadership and the Leadership of People in the past
Who Have Seen That Technology Is the Wave of The Future, and Instead of
Resisting It, Have Tried to Incorporate it in Very Ingenious Ways into
Their Operation. I Do Want to Mention to Larry, I Always Think of
Epiphany as What Happened to That St. Paul on the Way to Epiphysis, and
That Is He Got Knocked off His Horse. I Don\'t Want Us Knocked off Our
Horse. Maybe We Are Switching Horses Here in Terms of the Discussion
About the Internet. I Do Want to Thank the Organizing Group That Larry
Introduced, the Various Speakers Have Spent a Great Deal of Time With Us
and with Denise and Larry, Marilyn, Tony and Others, And Also It\'s Very
Important to Recognize the Exhibitors, the People Who Will Be Obviously
Offering up Different Opportunities for You and the BLM and Others
Attending the Conference, but this Program Could Not Have Gone on
Without Their Help and Assistance, and I Think You Will See More
Interaction Going on There. I Do in My Normal Pat Shea Sort Of Way Want
to Both Acknowledge The Importance of the Internet And the Great
Opportunity That It Represents, but I Also Want To Talk a Minute Here
Now about The Hype. And the Hype Is That We Somehow Are Going to
Magically Be Able To Do 100 Times, 500 Times the Amount of Work That
We\'re Presently Doing. I Recognize Last Fall the Beauty And Advantage
the Internet When Paul, Our 10‑year‑old, Had a Report on Jamestown That
in the Normal Way a 9‑year‑old Tells His Parents Happened Sunday Night
Before it Was Due on Monday. We Had No Library to Have Access To on
Sunday, So I Said Lets See What We Can Find on the Internet. And
Literally Within 20 Minutes We Had Three Different Detailed Reports on
Jamestown, a Listing Of Each of the First Three Waves Of Immigrants into
Jamestown, a Detailed Report of the Diseases That Caused Serious Problem
in The Beginning of Jamestown and Then the Critical Thing Came and This
Is Where I Really Admonish You to Pay Attention to Both Your Good Skills
That You Bring To Work at the Internet Conference and the Opportunity
That it Represents, and That Is That Moment When You Have All The
Information in Front of You And the Need to Edit down in a Critical
Thinking Way What\'s Really Worth Saying, What\'s Really Worth
Conveying. Lets Not Get into this Process Where We Simply Get, and I\'m
Sure Each of You Have Had this Experience with E‑mail, Somebody Will Fyi
and Then You Go Through Five or Six Additional Fyis Until You Come to a
Previous Sentence That Lunch Was Scheduled at 11:30 Rather than Noon. We
Need to Use Our Critical Thinking Faculties in How We Are Going to
Effectively Use the Internet. It Is Not a Medium That Is Not Without
Cost. Now, I Think That We Are Within The Bureau, Thanks to Denise and
Larry and Other Leadership Elements, of Being Far Ahead of Our Natural
Resource Agency Brothers and Sisters. Almrs Has Brought Us a Long Ways.
The Report That I Received Last Night from Gayle and Others Is That
Oat&e Is Going Well and I Think We Will Begin Moving Effectively on the
Land and Mineral Records. But the Internet Represents a Potential for
Interactivity Between Offices and States and Between Washington That
Oftentimes Today We Don\'t Have An Ability to Do. So When You Do, Make
Sure You\'re Using That Internet. Denise Mentioned the Speed with Which
False Information Can Go Out over the Internet. The Announcement of Bob
Hope\'s Death Six Months You a Something A Great Example Where Literally
Five Minutes after it Was Put Out Erroneously by A.p., it Was Announced
on the Floor of the House. So I Think We Need to Make Sure That Before
We Make Any Final Decisions That Those Decisions Are, in Essence,
Verified the Old‑fashioned Way, Calling Somebody Up, Making Sure That
The Notes or Papers That We\'re Relying on Is There. But When it Comes
to Making Informed Decisions for a Nepa Review, for Instance, or When
You\'re Looking at Purchasing, Just the Other Day, We Are under Serious
Pressure at the Shea Household to Update Our Computer, Even Though It\'s
Only Two Years Old. So I Did Some Examination and Found out That an
Update Was Going to Cost about \$750, to Get A New Modem and a Couple
Other Items, and Then Searching the Internet Found a Purchase of a New
Computer with All the Stuff We Wanted on it \$699. Now, Had I Not Had
That Opportunity to Shop, So to Speak, We Would Not Have Had the Cost
Savings That We Were Looking At. This Is Applicable Across the Board,
Whether It\'s on Economic Data, Scientific Data, but You Also Have to
Know When to Stop. Just in \"Newsweek\" Last Week There Was a Letter
from a 19‑year‑old Who Admitted That He Had Become Addicted to the Chat
Rooms on the Internet Because it Was a Way in Which He Could Take On
Different Personas and I Think in Our Never‑ending Search For Better
Information, We Could Let it Go on Endlessly Rather Than Making Some
Difficult Decisions. So I Think You Need in this Conference to Explore
with the Speakers, with the People There, How Do You Know When to Stop?
How Do You Know When the Search That You Have Been Doing Has Reached a
Point That Is Going to Not Return You the Value That The Time Required
to Do? Most Importantly with the Internet and this Is Something That You
Will Hear from Me, Tom, Nina, the Other Leadership of The Bureau, Lets
Make Sure We Have Greater Interactivity Between People Within the
Bureau. When Somebody in Montana Is Looking at a Particularly Difficult
Riparian Way Question, We Ought to Have the Efficiency Of Communication
That If Other People Have Dealt with That Question or a Similar
Question, They Could Go onto Our Intranet And Find Those People and Make
The Connections. Right Now it Is Based Often, in My Judgment, on Who
Knows Whom And Who Has Worked in the Same Office. We\'re Not Going to
Get Away from That. We Shouldn\'t Get Away from That. What the Internet
Represents Is An Increased Efficiency to Be Able to Share Information.
So I Hope That We Will Use the Chat Rooms, We Will Use Online
Conferencing. Tom and I and.

Hatfield: You a Are Getting Used to That Middle See and Maybe Through
the Internet We Will Be Able to Avoid It. We Need to Streamline Our
Business Practices, Making Sure That We Use the Internet to Request
Information Before We Make Commitments, and I Think, Quite Frankly, as
We Move out Ahead of Our Sister Agencies on Using the Internet and Using
Technology, We Will Have an Opportunity to Establish a Very Direct, Very
Reliable Relationship with the Public. I Was Just in a Meeting this
Morning with Bob Stanton and Jamie Clark from the Fish & Wildlife
Service and National Parks. One of the Things That\'s Happening, I
Think, with the Bureau Is That We Are Seeing on The Ground, In‑contact
Customer Relations Bureau in Contrast to The More Remote and at Times
Overly Bureaucratic Agencies. Let\'s Keep up That Direction. Let\'s Keep
Building Those Relationships with the Public. We Are Going to Do That If
You Use the Time at this Conference, And Believe Me, I Wish I Was There.
When Denise Said She\'s Taking The next Couple Days, I Really Had, until
Last Thursday, Blocked out My Schedule So I Could Be in Phoenix, and Now
That I Know Larry Is Conferencing in the Hot Tub, I Think We\'re Going
to Get a Tape Recording out There, Because I Think the Amount of
Information That Would Be Conveyed There Might Equal the Conference at
Times. Keep up the Good Work. But Please, Each of You, Think Outside the
Box. Think Creatively. Indeed, Using the Epiphany Perhaps as the Image
of this Conference, Thinks You Have Been Knocked off Your Horse and You
Need to Think of How You Are Going to Get Transported into The Future.
Again, I Thank Everyone for the Enormous Amount of Time. The National
Training Center, Marilyn, Has Done a Great Job of Adapting to My
Changing Schedule, Tom\'s Changing Schedule. We Appreciate That. And I
Will Be Participating by Telephone this Afternoon So We Can Take
Answers. But, Please ‑‑ Take Answers. You Have the Answer. I Will Be
Asking the Question. But Please Think Outside the Box. Have a Good
Conference. And Most Importantly, Enjoy Yourself. Thank You Very Much.

Hamilton: Thanks, Pat and Tom. One Thing I Wanted You to Know Is That
the Middle Name for NTC Now Is \"Flexibility,\" So Any Curve Ball You
Want to Throw at Us, We Are Ready to Catch It. But We Appreciate You
Being with Us this Morning. We Will Look Forward to Have Gone You on the
Forum this Afternoon Your Time and this Morning Our Time.

Dir. Shea: Thanks, Larry.

Hamilton: Bye‑bye. Talk to You Soon. We Need to Have Tony and Mary Lou
Wander up Here. While They\'re Wandering and Hopefully They Can Find Me
up Here, I Wanted to Share Some Predictions with You, and We\'ll See
Whether These Come True or Not. Over the next 25 Years ‑‑ this Was
Published in a Magazine Called \"The Futurist,\" and That Is Put
Together by the Association for the Study of Alternative Futures.
They\'ve Made Six Predictions for The next 25 Years. The First One Is
That There Is Another Baby Boom ‑‑ There Is Going to Be Another Baby
Boom in The United States During the First Dozen Years of the next
Century. They\'re Going to Be Able to Manufacture Teeth as Hard as
Diamonds and this One Really Got My Attention, Was a Cure for Baldness
and Wrinkled Skin. Which Is Made Possible Through Nano Technology or the
Manipulation at the Molecular Level, Which Makes Me Real Level. I Have
No Idea What That Is. Sounds Painful to Me. The next One Is
International Trade Disputes Involving Electronic Immigrants Will Heat
Up. These Immigrants Are Telecommuters Who Surf Across Borders to
Compete in the Workplace and More Affluent Countries. The next One and
this One I Really Like, Information Warfare That Will Threaten Whole
Systems Such as Security, Electric Power Grids, Air Traffic and Money
Could Involve Cyberterrorists. We Thought Dealing with the Freemen in
Montana Was Something. We Haven\'t Seen Anything Yet. Technology Will
Create More Cyberspace Cadets, People Who Abandon Their Jobs and
Families In Order to Live in the World of Cyberspace. And Last, a Loss
of Languages, Up to 90% of the World\'s Languages, May Be Lost as
English Continues to Dominate The Worlds of Aviation, Science And
Business. So One More 21st Century Twist Could Be the Emergence of the
Gold Collar Workers, or Whose Employees Unique Job Skills Means They Get
a Fatter Paycheck Than Their Boss\' Because They Are Invaluable. I Think
We Can All Relate to That. With That I Would like to ‑‑ I Don\'t Think I
Would Get Any Argument on the Last One. All Right. With That I Would
like to Introduce Our next Session, and We Have Two Folks with Us Here
That I Know a Lot of You Know, And I\'ve Worked with Tony over 25 Years,
and He I Go Way Back Together and We Look Forward to Seeing You this
Evening, Tony. But His Session Is Titled \"Celebration of Successes,\"
and So with a We\'re Going to Have Is A Session Here with Tony and Mary
Lou That Will Visually Display Web Sites Designed by The Bureau of Land
Management to Recognize the Great Work That Is Currently Being Done. So
Please Join Me in Giving Tony And Mary Lou a Warm Welcome. Good Morning
and Welcome.

West: Thank You.

Staed: Thank You, Larry. We Appreciate Those Great Remarks by Larry. We
Have a Super Program this Morning for All of You. We\'ve Looked at
Thousands of Web Pages, as Many of You Have, and We\'ve Tried to Select
Something From Every State and We Think We Have Some Super Ideas That
Have Come from All These Folks Working on this past Year and We Feel We
Can Truly Celebrate That Success. Mary Lou and I this past Weekend Have
Been Changing Things, as Many of You, Perhaps as Pages Are Being
Updated, and What We\'ve Done Is We Have about Five Or Six Parts to this
Program We Are Going to Put On. It\'s Going to Go about Half an Hour or
So. There\'s Music. We Use Text. We Override it Sometimes. It\'s Kind of
Humorous in Some Occasions. We Are Trying to Make it a Little Fun N Some
Other Areas We Have Some Serious Issues Where We Feel We Have Advanced
in Terms of Our Technology and Also Our Skills in Terms of All of Our
Work Force. So We\'re Probably Now ‑‑ We\'re About Ready, Do You Think?

West: I Think So. Every Opportunity Tony and I Get, We Really like to
Promote California Site and Many of You Have Heard Us Talk Time and Time
Again about What California Has Done. Working on this Project Has Been A
Humbling Experience Because You Guys Have Done Some Excellent Work out
There, and Right Whenever We Thought We Had This Presentation Wrapped up
on Friday, All of You Went to Work Publishing New Web Pages and We Were
Scurrying on Monday Trying To Update Our Presentation. So You\'ll See
Some Old Stuff, Some New Stuff and We Hope You Enjoy It. Would it Be
Possible to Dim the Lights a Little Bit? Epiphany. \[ Drum Roll \] \[
Bagpipes \] Picture Tell. \[ Theme from \"Rocky\" \]

it Is Absolute Pandemonium.

Staed: Well, We Really Feel You Deserve That Success and We Tried to Get
\"Rocky\" Here but He Was Tied Up. Fantastic Pages, What the States Are
Doing, the Washington Office And Other Offices in the Country, and We
Had a Lot of Fun Putting Those Portions Together And We Have Quite a Bit
More to Go.

West: If You\'re Ready, Lets Go.

Staed: One of the First Sets Of Web Sites, of Course, Is in Our
Washington Office and They\'ve Done a Fantastic Job. I Think All of Us
Realize in Helping Us Get Some Consistency Across the Country. There\'s
a Number of Pages. We Won\'t Try to Speak to Each Page, but We\'ll Walk
Them Through Here. As You Can See with News, All Types of Items, Press
Releases, All These Things Are Very Valuable to Our Customers and
Clients Throughout the Country, And it Also Helps Us in the Field
Offices Internally, Too, To Have All this Information Immediately
Accessible. Regulatory Actions, Having the Full Text of Things Instantly
Available, Particularly to Our Constituencies, Speeches, in Fact There
They Have Three Years Back Worth ‑‑ Did You Want ‑‑ If You Want to Go in
and Read. And These Are Some Other Visuals We Picked Up. On the Public
Rewards and I Understand That\'s Coming out in The next Few Weeks, There
Are The Benefits That Come from These Public Lands, from These Resources
That Our People Have Helped Produce with the Public And Their
Constituents. Here\'s a National Map Profiling The West. Later We Show
Some of the East. In These Benefits, They Show the Individual States.
Here We Happened to Pick Alaska For a Few Seconds. There\'s a Page
Dealing with Finance in California. And Recreation Opportunities and
Benefits. These Are Kind of Self‑explanatory. Here\'s the Electronic
Reading Room.

West: Pursuant to the Electronic Freedom of Information Act We Are
Required As an Agency to Post Our Documents Electronically. A Task Force
Was Put Together And this Web Site Was Designed And Now All States Are
Putting On Here Manuals and Handbooks, And this Is a Very Nice Resource
Not Only for the Public but for BLM Staff as Well. You\'ve Got One
Central Web Site To Go and Find These Whenever a Paper Copy Is Not
Readily Available. There\'s Information, Too, as Far As Filing a Foia
Request Electronically.

Staed: We Noticed Around the Country Everybody Is Following That
Washington Lead in Terms of Letting All Their Text and Access to Types
of Information That Times in the past We Felt Was Internal or We Put it
out in Press Releases and Then Based on The Media Getting it out this.
Way We Have a Direct Access for People to Reach It. The next One Here Is
Alaska, and We\'re Going to Follow These in Sort of a Sequence in the
States By Alphabet. Some Beautiful Graphics and Here It\'s Identifying
its Offices and Some Writeups. Here Are Some of Those Pages All At Once.
Petroleum Reserve. Their Eis Statement, What They\'ve Done a Superb Job
on This and Many Other States Are Doing Similar Things with Their
Decision Documents and Other Types of Processes That the Public Can Be
Involved W These Are What People Could, of Course, Do ‑‑ There\'s Active
Response in Filling out These ‑‑ Their Name and Address, et Cetera.
Planning Activities. Public Meetings. Often They Follow up with the
Results of Those Meetings. They\'re on Line Very Quickly. These Are Some
of Their News Releases Related to the Npra. Maps. They Do a Sue per Job.
We Have a Couple Maps Here That Deal Mainly with Fire. But They Have
Beautiful Maps in Alaska and Have Done a Great Job With That.

West: These Fire Maps Are Updated Frequently Throughout The Fire Season,
and They\'re Also a Great Resource for Your Fire Agency Officials and
the Public as Well.

Staed: So Alaska Has Really Done a Super Job on It. And We Have to Admit
this Logo Is One of the Neatest Ones. They Came One a Super Artistic
Rendition of this past Year.

West: Arizona Has Put up Some Cadastral Survey Pages. One of the
Responsibilities of The Bureau Is to Keep the Land Records and the
Public Is Quite Interested in Land Boundaries And They Have Made this
Available on the Internet. Can You Actually Go in and Look At a Master
Title Plat. It Comes up with a Map, and You Click on the Area You Would
like To See, and Then You Click on The Township and Range, and a
Directory Comes up and You Select the Image Would You like To Look At,
and There it Is on Your Screen, and the Public Can Access this at Home.
They\'ve Also Done Some Nice Work With Watchable Wildlife in the Arizona
Strip Office. You Have a List of Different Types of Animals, and
They\'ve Got Information and Photos on Those Animals. And Welcome to BLM
in California. One of Our Projects Was to Put Up Land Status Maps. This
Map Right Here, We Called It a Series I. It Shows All the Lands in a
Particular Field Office Boundary And this Shows Just the BLM Lands with
the Counties. Then We Also Put Together a Top 10 Points of Interest for
That Field Office. This Is Our BLM Bookstore Where You Can Go Online and
Purchase Items That We Sell over Our Public Counter. You Can See We Have
Put up Our \"Beyond the National Parks.\" Whenever We Put this up on Our
Web Site, We Sold Our First Book The Very First Day. You Would Click on
\"Place Order\" To Put That Item into Your Shopping Cart. You Can Also
Continue Shopping And Buy Other Items Such as Wildlife Posters,
T‑shirts, Surface Management Maps and Specialty Items like a Mineral
Kit. When You\'re All Finished Shopping, Then You Would Click
\"Checkout\" and Our Staff in California Has Put up a Secured Socket
Layer So That the Information Is Protected Whenever You Get Ready to
Submit Your Credit Card Information. It Is Secure, and You Can Believe
That BLM Is Going to Take Care of Your Data and Protect It. Then You
Would Put in Your Shipping Information, and Whenever You Submit It, Then
You Get Back an Order Confirmation And It\'s Processed Then in Our
Office, and Your Items Come Through the Mail.

Staed: Might Mention Before You Just Leave That, We Had About 100,000
Hits on That Particular Site in the Couple Months That We\'ve Had it Up.
This Is the BLM Rivers. This Is in Redding, and We\'re Going To, I
Guess, Go Ahead and Hit Some V.r. Here. We Are Trying to Do These in
Each of Our Field Offices and They\'re Putting up the Sites to Show the
Visuals. Some of You Are Probably Quite Familiar with this. Mary Lou Is
Bringing this up Right Now. It Allows to You Get a Perspective of Where
You\'re Going If You\'re Going up to a Campground or Going Hiking
Someplace or Anything That Can Be Seen, Obviously We Can Go out There So
the Public Will Know Where They\'re Going in Advance. Hopefully It\'s
Going to Work Here. We\'ll See.

West: It\'s a Pretty Big File. It Looks like It\'s ‑‑ Well, this Is
Technology.

Staed:, Well it Worked Well This Morning. Perhaps Late They Are
Afternoon We\'ll Show it Again. Maybe We ‑‑ Perhaps Later this Afternoon
We\'ll Show it Again. There We Go. If You Hit That Small One on the
Right it Will Do It.

West: this Is Not the Video.

Staed: Ok. This Is a Virtual Reality, and This Is a Site along the
Sacramento River, and with It, Of Course, You Can Move Either Left to
Right, You May Also Move It up and down. For Example, like There on That
Rock, If You Happen to See a Lizard or Something, You Can Go In on it or
Pull Back on It, and You Can Do this in a Full 360 Degrees. You Can Do
this with Any Site. You Can Also Put Hot Spots on There and Stop and
Have a Video Display about That Particular Rock or Plant or Wildlife or
the Site Itself. So this Is a Great Asset, this Technology, to Use with
Our Field Sites. Whether Acec\'s or Mineral Sites, Recreation, Whatever
it Might Be.

West: We\'ve Also Done Quite a Bit of Work with Our Wild Land Fire
Program, and We Will Be Presenting Some More on this in Tomorrow\'s
Presentation. But We Did Want to Show You Here How We Are Using Video on
Our Web Site. \[ Recording of Radio Transmissions \]

Staed: in Tomorrow\'s Session, Tom and Mary Lou Will Be Going Through a
Presentation on How We Do this Live on Actual Fires and Putting it up on
the Internet. It\'s an Interesting Program and I Am Sure You Will Enjoy
It. This Is the California Fedpage. I Don\'t Know If We\'re Hooked up To
the Internet. Hopefully We Are. Go Ahead and Hit this. The Fedpage Is
Something We\'re Doing in California, Particularly for the News Media,
But It\'s Also Available to the Public, but it Allows Every Day For the
News Media to Go to One Site and to Contact and See What\'s Happening
with Natural Resource Agencies in California. So We Have the U.s. Forest
Service and Four of Our Sister Agencies, the Bureau of Reclamation,
National Park Service, Fish & Wildlife Service And Usgs and We All Work
off This One Central Site. So We Put up Our Press Releases, Et Cetera. I
Think She Is up Now on the Internet. If You Are Were to Hit That Icon,
You Would Go to Our Regular Site. We Post like Today Is October 7, And
You Would Pull up That Press Release. If She Rolls on down this Site,
It\'s Pretty Simple, You Have the Bureau of Reclamation, Then the Fish &
Wildlife Service, Forest Service, Usgs and I Think Parks Service. We
Also List on There Public Meetings. So ‑‑ You Can Go Right There to That
One Spot and Find out What\'s Happening Today and That\'s Really a Great
Advantage To the News Media Because Most Media Cover All the Agencies
but Instead of Going to Six Different Sites, They Can Go to One and
Instantly Kick off of That. We Found That Quite Valuable.

West: next We Bring to You BLM in Colorado, and this Is Colorado\'s Home
Page Here ‑‑ Actually this Is Their Nepa Page Where They Have Put up
Information on the Nepa Process. They Have Provided a Map, and If
You\'re Interested in Nepa in a Certain Area, You Would Click on This
Map and a List of the Registers and Contact Lists Comes Up, and You
Further Click On It, and Then You\'ll Have a List of What Is Going on in
That Area. They Have Provided Some Information on Acronyms and What They
All Mean, and They\'ve Also Provided Information on How the Public Could
Be Involved.

Staed: the Advisory ‑‑ I Think We Only Have One Page Pulled off this
Particular One. Maybe There\'s a Couple. But They\'ve Identified Their
Issues and Accomplishments in This State and with this Rack, And
They\'ve Also Identified Their Members. They Go Ahead and Get ‑‑ I Think
The next Page Gets into the ‑‑ It Gets into Minutes and They Provide a
Full Service. This, of Course, Is a Super Site, the Anasazi Heritage
Center. They Show Some Beautiful Pottery. They Have Quite a Collection.
In Most of the Sites, We\'re Just Taking a Couple Pages from the Web
Site. In Many Cases There Are Dozen, Hundreds and Maybe Thousands of
Pages. We Have Picked a Few to Give You Kind of a Quick Feel for Them.

West: Colorado Pulled a Quick Switch on Us. This Was Their Page That We
Had Originally Captured and Here\'s Their New Home Page. Next We Bring
You to Eastern States.

Staed: They Asked Us If We Wouldn\'t Put the Horse Thing on At this Time
but We Decided We Would Take a Little Peek Because I Know Later Today
You Will Get into a Discussion. This Is Their Horse Adoption and They
Have Been Successful about It. Hopefully We Can Use Some of Their
Technology and Ideas They Have Learned.

West: Most of Us in the Western States Have State Governments to Deal
With, but Not Quite to the Extent That Eastern States Does with 31
States and They Have Done a Great Job on Their Web Site with Links to
State‑specific Information. Here You Will Find Acreages and Payments, as
Well as Links to Those State Web Sites.

Staed: There Are Some of the State Pages. When You Go into These, of
Course, They\'re Huge Web Sites And They Identify a Number of Things You
Can Do off Those Links.

West: They Have Done a Great Job of Being a Resource for Other
Information and Provided Extensive Links to Other Federal Agencies and
Very Popular Web Sites in Their Area. Next We Take You to Idaho, Where
They Have Done a Great Job on Their Snake River Nca Area and They Have
Put up a Lot of Information Here, Particularly About the Birds and the
Raptors You Will Find in That Area. They Have Given the Public
Information on How to Get There As Well as a Map.

Staed: Great Map.

West: That Could Be Printed And Taken along with You. Then Some
Information on What You Might See There. And Recreation Opportunities.
And Environmental Education. I Was Real Impressed with this Raptor Box
and the Type of Information They Put up on this Particular Page this.
Box Could Be Checked out by Educators to Use in the Classroom and it
Includes Lesson Plan Summaries and Questions and Answers. But They
Didn\'t Just Put it in The Box. They Put it on the Web Site So You Can
Go Through and Test Your Own Knowledge Online. We Thought They Did a
Real Good Job, Too, Portraying There \"What We Do\" Page and Recreation.
And this Is Their Back Country Byways.

Staed: Montana Really Has a Strong Minerals Program, and They\'ve Really
Done Excellent With Their Web Sites on this. A Lot of Information and
Pages Available for Folks. This Here Was a Notice, and They\'re Very up
to Date in Providing All the Information For People Who Are Zeroing in
on That Particular Product and Program.

West: They Received Feedback From the Industry as Well as the Forest
Service That Says How Nice it Is to Have this Information Available on
Line.

Staed: this Again Was Another One on the Resource Advisory Councils. One
of the Things When We First Started to Do this Program, We Were Going to
Go and Try to Take It by Programs by Each State, Put it All Together and
Bunch It, Racks, Minerals, So Forth. But it Became So Overwhelming ‑‑
There Was Too Much in the Amount Of Time We Had. We Kind of Skipped
Around and Pulled out Some Highlights. We Apologize to Some of the
States Where We Didn\'t Show Other Things, Because Some of Them Are Just
Super. But the Resource Advisory Council Stuff Is Really Valuable.
There\'s a Lot of Information, Ideas in Each of the States. We Noticed a
Lot of States Are Doing the List and Identifying The Document So Can You
Link to Them on Their Acecs, Eias, Eas, Et Cetera.

West: Here Is Another Display Of the What We Do Category and How They
Put up Information on Each of the Programs.

Staed: and We Found That Almost Every State Is Doing it Differently
Which Gives a Lot of Flexibility. That\'s One of the Nice Things About
the Technology. Other than Having Basic Navigation, Which We Are Working
Towards, but the Flexibility Is Just Fantastic.

West: and onto Nevada. They Put up a Very Nice Volunteer Opportunity
Page. You Would Click on the Map. There\'s a Lot of Maps That Are
Available Online. And the Fact They Are Hyperlinked So You Can Target a
Specific Area Is Really Nice. Whenever You Click on the Map, a List of
Volunteer Opportunities Will Come Up. Volunteer Job Announcements. And
an Application Form.

Staed: and What They Have Done Is They Focused it to Their Field
Offices. You Oftentimes Get Somebody Who Wants to Be a Volunteer this.
Way the Volunteer Can Go Directly to the Sites or That Office, Has the
Direct Information, and It\'s Current That Day. It\'s Really a Valuable
Resource.

West: onto Red Rock Natural Conservation Area. They Have Done a Great
Job Putting up Some Pretty Photos of The Area and Some of the
Opportunities That Are There. That Was Nevada. Now We\'ll Move onto New
Mexico, Oklahoma, Kansas and Texas.

Staed: I Should Point out We Looked at a Number of the Pages And Had
State Directors. We Decided We Couldn\'t Put Everybody\'s Up. So We
Decided to Put up the One With the Best Smile, and Michelle Had the Best
Smile and A Super Page.

West: One of the First Challenges That We All Faced in Putting up Our
Web Sites Is Putting up Field Office Sites, And New Mexico Has Done a
Very Good Job at Covering All Their Field Offices. They\'ve Also Put up
Information On Their Fire Program That Includes Maps, and Our Fire Staff
in California Was Quite Impressed with this and Keep Referring Back to
it for Updating Our Own Site. They Have Got Publications and Documents
That Are Used in the Fire Program That Can Be Downloadable and Read on
Line. And Information on Weather and Training Opportunities and
Employment Opportunities in the Fire Program. They Also Cover the
Aviation Program and Provided Extensive Links to Other Sites. They Have
Also, in Working with External Affairs, Put up Some Nice Feature
Articles on Some of The Things That Are Going on in New Mexico. Now onto
Oregon and Washington.

Staed: Oregon and Washington Have an Impressive Site. They Have a Lot of
Technology, And We Apologize That We Didn\'t Get Our Internet
Connections This Morning to Probably Make This Work, but it Is Really
Worth Going and Looking at Some Of the Sites, Some of the Things They
Have Done.

West: They Have Got Extensive Information on the Oregon Trail, History
and Maps. The Best Place to Start on Any New Web Site Is the Frequently
Asked Questions. You Will Learn a Lot There. They Have Provided
Information On What You\'ll See Whenever You Arrive and the Exhibits
Inside. And Also the Living History Encampment That Takes Place. This
Was a Fun Page, Too. They Have Done Something Just For Kids. It\'s Got a
Word Search. You Can Print this out and Search for Words Related to the
Oregon Trail and You Can Also Print out Coloring Pages for Your Coloring
Pleasure.

Staed: this Is the Roseburg District. They Have a Set of Quite Distinct
Sites among Their Districts in the State. This One Had to Do with Some
of The Recreation. There\'s a Day‑use Area Here. Another with
Information on Things You Can Do. Coos Bay District Is Another One. And
We Apologize to ‑‑ We Couldn\'t Put Everybody\'s up and Go into Them,
but it Gives You a Little Flavor. Edison Creek. Recreation Opportunities
on the Mckenzie River. I Think this next One Coming Up, What They Have
Done and Some Others Have Done This, Too, but Off Thumbnail of the
River, Little Patches of It. So Then You Can Hit on That and You Get
Really a Closeup and Also a Writeup about What\'s Along That Part in
Terms of Where You Launch, Can Fish. That Is Super and Great Help to Our
Clients. This Is Their Environmental Education, Another Very Interesting
Site.

West: Many of These Sites, They Have Put up Virtual Reality, like the
Demonstration We Showed You Earlier.

Staed: like If You Hit on This One, That\'s Where You Would Do this. And
They Have Done in That a Partnership, Too. They Have Also Done That with
The Forest Service and One of The Non‑profit Organizations and Others
and It\'s Really Super. In Fact, Their Front Page Here Shows Part of
That. You Can See the Habitat and Riparian Type Issues.

West: and onto Utah. They Had an Emergency Closure of The Coral Pink
Sand Dunes and Perked to Put up a Web Site That Included a News Release
and the Federal Register Notice.

Staed: They Have a Distinctive Site. We Found No Other Site That Had The
Coral Pink in Terms of the Background. It\'s Really Quite Beautiful.

West: Provo Provide Add Staff Report That Gives the Public and Others
Folks or Constituents Information on What Actually Took Place and Then
They Included a Photo Story of What\'s Going on in the Area, and a Very
Nice Map That Shows You Which Areas Have Been Closed.

Staed: Escalante, this Is a Fantastic Site! We Picked a Few Photos
There. You Can See. These Are Gorgeous. Great Writeups. Great Web Site.

West: and Now to Wyoming. This Is the Red Gulch Dinosaur Tracksite. And
Information on the Discovery That Took Place. They Put up Some Very Nice
Photos Documenting the Discovery. And Also the Faqs Again to Find Out
What\'s Going on in this Area. Here They Put up a Page on the Science
Team That\'s Studying the Area, Who They Are, How it Works, and I Am
Hopeful They Will Be Updating and That Let Us Know the Status.

Staed: They Have Had a Lot of Hits on That, Nationally and
Internationally, on That Site. It Is a Fantastic Site. People Are Really
Interested in That.

West: and this Displays Their Recreation. And the National Bighorn Sheep
Interpretive Center.

Staed: this Was an Interesting One, and I Apologize If I Didn\'t Get to
All the Field Offices in Terms of What They Had Done with Weeds, Noxious
Weeds, but since That\'s Been a Pretty Big Issue, We Wanted to Look at
this Carefully. They Have Done a Super Job on This. They Have Used
Cartoons, Very Good Information. It\'s Very Crisp, Clean, Clear. And
There\'s a Couple of Those Noxious Weeds.

Staed: on this Section, We Did Something a Little Different. Prior to
this We Have Been Using A Lot of the Visuals and Making Just Some
Comments about Them. In this Case, What We Did Is Looking Back over the
Last Year Or Two, What Are Some of the Issues We Have Been Facing, and
We Try to Put These into about Ten of Those and What We Feel Is Kind of
the Fact. They Are Kind of like Conventional Wisdoms, et Cetera. With
That ‑‑ We Think We Advanced on This, Made a Lot of Success.

Staed: That Statistic Dealing With Watching the Web Is Before The Starr
Report. In Fact, That Information Might Skew it a Little Bit. That Was
Actually on One of the Networks, Cbs, Discussing about How People Are
Using the Web. So We Really Feel It\'s to Our Advantage in the Long
Term. It\'s a Great Asset. Long‑term.

Staed: as Can You See by Our Own Computer, It\'s Not Always The
Technology. It\'s Sometimes Tough to Make it All Work. But Definitely We
Have the Stuff To Do It. We Know ‑‑ Based on What We Saw And the
Content, It\'s the Field Offices That Count. That\'s Where the Program
Content Is. That\'s Where Our People Meet With the Constituents. That\'s
Where it Should Grow from And That\'s What Should Expand And Who Should
Take Care of Us. The Rest of Us at State Office, We Are Basically
Support Staff To Make That Happen.

Staed: One of the Things Dealing about the You ‑‑ among Constituencies
at Field Levels, Our Constituent Groups Can Help Us Build Our Web Sites.
They Have the Information, like The Native Plants Society, like The
Audubon Society, Mining or Grazing, et Cetera. So Those Sites and Those
Local Areas Become Theirs and We Working with Them to Put All the Best
in Available Information We Have. So We\'re Serving Our Local Community
plus the World Wide Web.

Staed: this Morning in the \"Usa Today\" There Was an Article Dealing
with Skill Development, Talking about Soft Skills Versus Hard Skills and
We\'ve Definitely Feel That Our Work Force, the Total Country, Both
Management And Staff, Should Have the Opportunity to Gain These Skills
As Speedily as Possible and They\'re Not Soft Skills but Hard Skills
That Make a Difference in Terms of Your Individual Productivity, Your
Effectiveness, as Well as Your Office.

Staed: So What We\'re Say Something While There May Be Some People Who
Do the Animation And 3‑d Graphics and Learn How To Do Various Specific
Things That Are a Little Bit ‑‑ Not Quite as Difficult as What Irm Folks
Do, the Bottom Line Is Most People Who Are Resource Specialists Can
Learn to Be Content Masters and Work with The Html Codes and the Editors
And Handle Those Things on Week Lay or Daily Basis. It\'s Part of Your
Workload, Part Of Your Relation as a Customer To Whatever You\'re Doing
to the Public. So Whether It\'s on the Intranet Or on the Internet,
It\'s Useful.

Staed: a Few Moments Ago Just Before We Came On, We Have a Guest, His
Name Happens to Be Tony Also, and I ‑‑ He Is from Netscape and I Asked
Him about This, What Netscape Was Going to Do with the Browser and I
Hope He Will Address That. He Said He Would. Because Netscape and
Microsoft, That Will Make the Big Difference When We Can Do this Video,
et Cetera, and Those Big Companies Have this Available to All Our
Customers. So Band Width and Being Able to See These Things Is Really
Important.

Staed: Those Are the Ten Conventional Wisdoms We Addressed. There Are
Probably a Great Number More. We Feel over the past Year and a Half We,
Based on What the They First Were, We Have Come Quite a Distance. We
Have Quite a Distance to Go. We\'ve Made a Lot of Progress. We Have a
Lot of Success Across The Country in All Our States And in the
Washington Office.

West: We Call this \"The End Of the Beginning.\"

Hamilton: I Would Have to Say That\'s the First Time I\'ve Seen A Group
That Applauded the End And Then We Applauded the Beginning. Very Well
Done. Thank You Very Much. At this Point We Are Going to Go To the
Interactive Part of the Program, and That Means Those of You That Have
Been Sitting There Nice and Relaxed, Guess What? You\'re Going to Get to
Participate. I Have Three Rovers Here. Of We\'ve Got Margo, Joanie and
Is ‑‑ They\'re Very Responsive If You Raise Your Hand and Want to Make a
Comment at this Point or Ask a Question. One Thing We Have Is a Recorder
Here in the Room, That If You Say Something That We Think Is Salient,
Intelligent or We Need To Give to the Task Group, It\'s Going to Go up
on the Flip Chart Over There. For Our Field Audience, You Can
Participate by Writing Comments, Suggestions, Ideas, Responses Into Our
Web Page. So We\'ll Look Forward to Those And Those Will Be in the Daily
Summaries as Well. The Other Thing Is, If You Don\'t Raise Your Hand,
They\'re Going To Come Find You, and They Told Me Yesterday That There
Are Some People in the Audience That They Kind of like to Even the Score
With, and You Know Who You Are. So You May Want to Think about Raising
Your Hand and Getting it Over with. If this Goes Well, We\'ll Take a
Break. So We\'ll Look Forward to That. Are We Ready? I Think We\'re
Ready Here. Ok. Who Has a Comment, a Question, Suggestion, an Idea?

We Weren\'t Aware We Would Be On.

Hamilton: That\'s All Part of It. We like to Have a Few Surprises.
Comments from the Audience? Somebody? Ok. Ladies Do Your Thing. Pick
Somebody and Lets Hear a Comment.

I\'ve Got One over Here. You Have a Hand over There? Ok. Go Ahead.

Hamilton: Have Them Stand Up.

Would You Stand up and State Your Name and Where You Are from.

I Am Denver James with the Forest Service Washington Office And I Was
Really Interested in Your Comments Regarding Getting The Regional
Offices and Washington Office out of the Way. We\'re Really Struggling
in the Forest Service to Identify Some Consistency Amongst Our Pages,
And I Was Kind of Pleased to See The Consistency Some of the
Arrangement, but Also the Creativity That I Saw in the Different Pages.
So I Was Just Wondering If You Had More Comments Regarding What Might Be
Done from the Regional And National Levels That Would Help Rather than
Hinder the Creativity That I See Going on Here.

Hamilton: Tony?

Staed: I Just Passed to it Mary Lou.

Hamilton: Oh, Mary Lou, Take It.

West: I Think Setting up Some Basic Guidelines. The Process That We
Worked Through Was a Very Good Process. It Provides Some Navigation,
Recommendations for Each State, So That Whenever a Visitor Is Come to Go
Visit Our Site and Then Going over to Another State Site, They\'re Going
to Find Recreation Information in the Same Area, or Volunteer
Information or Other Program Information, and I Think That Was a Real
Good Start, and Then To Give the States Some Flexibility as Far as How
the Design Is Going to Work.

Staed: Actually the Washington Office Has Been Very Flexible, and the
Department of Interior, and Also Working with Usda. As a Forest Service
Employee, in California, the 18 National Forests Have Been Working with
Us as We Pointed out on the Fedpage and That Has Been Super. There\'s
about 100 Offices Involved in That Project with Us And Working out All
the Problems, as You Can Understand. In Fact, in the next Year, the
Bureau of Reclamation Is Leading A Workshop out in California in Which
Forest Service Will Be a Part, Similar to Something like This, but It\'s
More Hands On. It Will Be Inviting Forest Service and All Doi Type
Agencies. In That Sense We Can Work out Our Problems, Processes,
Procedures and Policies and Passing Them on up to the Washington Office
Level to Work Out How We Can Coordinate Things Rather than Getting
Something From the Top Coming down and Trying to Make it Fit, Because
We\'re Very Unsure of Most of These Things as We Try to Work It Out,
Different Servers, How We Do Navigation. As an Example, We Didn\'t Show
This, but Gus, Noose Our Audience Here, from Our State Office, Working
with Our Field Offices, We Have What We Call Watchable Wildlife. I Think
You Have Seen That Book Called \"Watchable Wildlife.\" Most the States
Have It. It Gives Various Sites in Each States. It\'s Normally Half a
Dozen Agencies That Have Those Sites. So We Went in and Built That Site
and How We Did the Navigation and How We Set up All The Design So All
the Other Agencies Can Do the Same Thing. So When You Go into That Site,
Whether You\'re in Forest Service, or Park Service or the State or BLM,
It\'s Easy and Then We Can Constantly Continually Update That Stuff. So
There\'s a Lot of Partnership Working Together on That in Terms of
Policy as Well as Procedure.

Hamilton: I Think Margo Has The next Question. No?

No.

West: How about the Audience Responding for That Question? You Have Been
Waiting for Opportunity to Tell Washington How They Can Help You. Any
Other Ideas Throughout? Ok. I Have One.

John Foster with Colorado. I Am Perplexed. We Still Continue to Develop
Our Pages Based on Administrative Units Rather than on the Resource, and
I Challenge this Group to Think in a Little Wider Dimension. Instead of
Saying You Have to Go To Forest Service or BLM Web Pages to Find out
about Recreation That We Have,. Recreation, it Makes No Difference Which
Agency Is Being Portrayed. Just in the www.ntc.BLM.gov, Someone Needs to
Know What BLM Is to Know What BLM Has. I Challenge this Group to Think
In a Little Wider Dimension. That\'s the Problem We Are Wrestling with
in Colorado with Service First. I Would like to Have a New Name. Www Dot
What? What Happens We\'re Asking Our Manager Teams to Come up with.
Thank You.

Hamilton: Any Other Responses? Just So You Know for the Future, We Have
a Hand Here, We\'re Going To Balance the Room. So this Part of the Room
over Here Is Making One Heck of a Contribution, the Rest of You Better
Start Getting Nervous. Yes, Sir?

I Just Hope Everyone Has a Chance to Look at Arizona\'s, the Public
Lands Information Center That Was Mentioned Earlier. I Just Saw it for
the First Time Last Week by Accident, and That\'s the Sort of Thing That
I Think the Gentleman Was Just Referring To. It\'s Something I\'m Going
to Bring Back and Suggest to Tony That We Look Into, like We Did The
Fedpage for News Releases, a Similar Cooperative Effort for The
Recreation and Other Public Lands Issues Sounds like a Good Idea.

Hamilton: Ok. We\'ll Take One More since this Side of the Room Is on a
Roll Here and Then We\'ll Need to Take Our Break.

I\'m Georgia Hole Ton with the Alaska State Office, and Speaking of the
Fedpage, I Was Curious If That\'s a California Specific or How Other
States Can Get Involved So That Press Releases from Nationwide Can Be
Broadcast.

Staed: We Have Discussed That With Some of the Other States Who Have
Asked to Be a Part of It, but Because ‑‑ the Web, You Know, Allows You
‑‑ Historically We Go Broadcast, like a Newspaper, Just Goes to Anybody.
The Web Allows You to Go into Individual Segments, Very Specifically. So
Each Day They Can Tag into You, So to Speak by Push Technology or
Whatever. So We Have Focused it to California with Basically about 100
Offices. If We Bring in like Adjacent to Us Would Be Perhaps Arizona,
Nevada or Oregon and We Don\'t Feel We\'re at That Stage Yet to Do That.
Also, There Is a Certain Just a Matter of Size of What You Can Handle. I
Mean, the Way this Fedpage Works Is That Within a Few Minutes, When an
Agency Puts Something Out, We Have it There So That for the News Media
They Can Get it Instantly. They Know When They Go There, They Have it
Covered. Now, We\'re Working on All Those Processes. But If You Involve
All the States In, it Gets to Be Too Big A Base. It Goes Back to One of
the Original Questions about Rec.gov, et Cetera. It\'s like When You Go
to the Mall, You Go There and Go to Different Sites, Could Be a BLM
Site, Forest Site, Whatever. But Some Things Get So Big That People
Don\'t Use Them. As You Heard Earlier When We Were Talking, We Feel That
the Field Offices Is the Basic Unit. You ‑‑ the Recreation Guy There,
The Geologist, He Knows What\'s Going on Every Day, So Can He Change His
Web Pages, the Content Part Very Quickly That Day. He Has to Take Care
of Them. So That\'s One Issue That\'s Very Important. That\'s Why
Everybody Has to Be Trained in the Technology and Use it and Integrate
It. The Other Part in Terms of Access, the Public Coming out to It in
Terms of Finding That Portal of Entry, Is a Much More Complex Problem
Because You\'re Going to Have this Huge Database That\'s All Locked
Together, but It May Not Help Our Customers or Clients Find Us. People
Do Have an Identity to Proximity, to Where They Are. They May Want to
Venture Out, But Normally When You Shop, You Go to the Mall Close to
You. You Become Identified with That. I Am Not Sure I Have Fully
Answered Your Question, but the Fedpage, We Probably Need a Year Or Two
to Work with That. We Met with the Outdoor Writers Association in June,
That Was About a Thousand Writers up in Redding, California, and We Had
A Couple of Our People There With Live Internet, and Working With What
Do Those Writers, Journalists Who Cover Us, What Do They Need? Fedpage
Is a Positive Thing. They Know They Can Go There and Get the
Information. Perhaps Each State Should Do That, or a Couple States or
Regions. In Our Case We Have Done it with California and We\'ve Done
with It ‑‑ Two Different Departments, Usda and Doi.

Hamilton: All Right. Thanks, Tony. I Think All of Us Will Verify That
You Didn\'t Have Any Problem Answering Any of the Questions. Tony and
Mary Lou Will Be Around Here. So If You Have Some Questions That Would
You like to Ask Specifically, Please Take Advantage of That. Now, Don\'t
Move Yet. Stay Where You Are. I\'m Going to Have Two Quotes Here I Want
Them to Think about Adding to Their Presentation. One Is from Albert
Einstein Who Said, \"Imagination Is More Important than Knowledge.\" And
I Think We Saw a Lot of Imagination Here. And the Second One Is Actually
An Anonymous Quote, That Says, \"The Dictionary Is the Only Place That
Success Comes Before Work,\" and What You Saw Here Today this Morning
Was an Incredible Amount of Work. With That, We\'ll Go Back to the
Studio and We Will Take a Break And I Would Ask That You Please Be Back
Here at 10 after 10:00 Because We Will Go Live Again at 10:15 and Those
of You That Do Come Back on Time, You Could Get Rewarded for Doing That.
I\'ll Look Forward to Seeing You At 10 after.

Announcer: You\'re Watching The National Training Center\'s Live
Coverage of the BLM\'s National Web Conference in Phoenix, Arizona. Now,
Your Program Hosts, Tony Garrett and Tina Gromo.

Gromo: Welcome Back to Our Coverage of the National Web Conference.
We\'re Very Pleased to Have with Us Bill Lamb, the State Director In
Utah. He Is Here to Talk about the Web.

Garrett: You Have Been a Strong Supporter of Using Technology and
Carrying out the Bureau\'s Transition. Where Are You Say We Are in Terms
of Technology?

Lamb: I Think We Have Made a Lot of Progress in Moving Forward with
Technology. As I Go Through the Offices Any More I See Compute Oars
Every Desk and I See People Using Them And I Find That It\'s Part of
Their Daily Lives, and I Think If We Took Them Away from Them, They
Would Be Lost. So I Think We\'ve Made a Lot of Progress.

Gromo: Bill, You and I Were Talking Earlier Before We Came On, and You
Told Me about Your Career, and You\'ve Had a Career That\'s Gone for
More than 30 Years, Which Is about My Age, But Anyway, You Know, What Do
You Think the Internet Is Doing To Help Us the Most at BLM?

Lamb: Well, You Know, the Internet Is Probably ‑‑ the Concept Has
Probably Been Around For less than Ten Years and I Think We Have Made
Real Strides In Being Able to Use It. I Think the Things That We Find
That it Benefits Us Is That it Has Information That We Can Get Rapidly.
I Nope That Our Public Affairs People Use That Quickly to Get Get
Information from the News Because We Can Almost Get That Before the
Paper Comes out. So it Gives Us a Quick Heads‑up. I Think it Also Helps
Us in Being Able to Distribute Our Information Quickly. I Wish We Knew
How Many People Use it as Much as They ‑‑ as We Would like Them to Use
It, but We Can Get Information out Quickly by Using the Net. So I Think
It\'s Information and Outreach and Very Beneficial to Us.

Garrett: There Are So Different Levels of Proficiency With Technology
and Computers And with E‑mail. Sap Challenge for Managers to Try to
Bring Everybody in the Organization up to Some Common Level, Ability
with Technology?

Lamb: Yes, That\'s a Difficult Challenge for Us. Some People Really like
Technology and Other People Could Care less for It, and to Be Able to
Get Everybody to Use It at the Same Level, I\'m Not Sure We Will Ever Be
There. That\'s Probably an Impossible Task. Those People That Are
Excited About it and Want to Get Involved, They Will Move Rather
Rapidly, and We Would Certainly Like Them to Continue to Do That.
Hopefully That Kind of Rubs off On the Other Folks, Because They Find
That They Are Able to Do Things Quicker and Better and We\'re Able to
Get Information Out Quicker and Better That Way.

Gromo: along Those Lines, Bill, What Would Be Some Concerns in Addition
to That That You Would Have about the Internet?

Lamb:, Well, as I and it Use The Internet Myself, Sometimes I Can Spend
a Lot of Time Trying To Find Something, and I\'m Sure That There Are
More Efficient Ways to Be Able to Use it and I Would Hope That Maybe Our
People Are a Little Better Trained in How to Do That. We Try to Do That,
but We Don\'t Find the Time Necessary to Give Them All the Training That
They Need to Be Able to Rapidly Move Through the Net, Because it Has
Such a World of Available Information That Can Be Used Daily in Their
Jobs and Unless They Know How to Use That and Use it Quickly, It\'s a
Waste of Their Time and Probably Uses up Their Time to Where They Can\'t
Get Something Else Done.

Garrett: Do Managers Have to Struggle with the Decisions About
Allocating Resources to Bring People to a Higher Level Of Competence
with Automation or Buying New Technology, Versus Doing What
Traditionally We Have Done, Is Put Our Investment and Resources and Time
and People Right on the Ground Managing Natural Resources?

Lamb: That\'s Always Been a Struggle for Us. We Find If We\'re Going to
Move Ahead in the World, We\'re Going To Have to Get into the Technology
Age, but a Lot of People Are Saying Hey, I Would Rather Be Spending My
Time out On the Ground and Buy Me a New Pickup or Provide Me with Some
More Equipment So That I Can Work on the Ground Rather than Having a
Computer at My Desk, And That Has Taken a Real ‑‑ a Lot of Effort to Be
Able to Balance That So That We Know That We\'re Doing What\'s Right. I
Think That\'s Why We\'ll Probably Never Be Totally on the Cutting Edge
of Things. We\'re Going to Have to Find Other People to Help Us Be That
Way, Because We\'re Going to Have To Balance That Use, and We Just
Don\'t Have All the Money Necessary to Make Things Happen. So it Is a
Challenge That We Are Constantly Working On.

Gromo: Now I Am Going to Give You a Chance to Plug Some of Your Own
Favorite State Sites. What Do You Want to Let Folks Know about That You
Want to Show Off?

Lamb: Well, You Know, I Look Through Some of the States\' Web Sites and
They\'re Great. In Fact, I Think We Probably Ought to Steal Some from
Them And Try Them out Because They\'re So Well Done. We Had One
Challenge That Confronted Us Several Years Ago When We Had a Big Fire
Program Going, and When We Got into the Rehabbing of it We Had Some
People Challenging Us Because of The Way We Were Doing the Rehab. So in
Order for Us to Get Information Out, We Used Our Resource Advisory
Council to Develop Some Information, Some Scientific Information, and
Then We Put That on the Net, and People Were Able to See Actually What
Our Situation Is. It\'s Very Difficult for Us to Reach Everybody. We
Found That out Very Quickly. But I Think the Net Is, Using The Web,
Anyway, Is Helping Us To Be Able to Touch People That Haven\'t Been
Touched Before and Let Them Know What We\'re Trying To Do. We\'re an
Agency That I Think Is Highly Ethical, and We Have a Lot of Integrity
and I Think We Need to Let People Know and That This Is One Way of Doing
It.

Garrett: We Will Have Some Other Guests During the next Couple Days Who
Will Talk about Maybe Some of the Best Practices In Terms of Putting
More Information and Better Information and a Larger Volume Of
Information out There on the Net So That It\'s Easily Accessible to Our
Constituents Outside the Organization. Bill, Tony Staed and Mary Lou
West Touched on this to Some Degree, but I Want to Ask You About the
Question of Variety When We\'re Talking about Home Pages and People
Developing Programs and Procedures and Policies Within a State Office,
For Example. The Question of Variety Versus Conformity and Consistency
That\'s Necessary, to Some Degree ‑‑ I Mean ‑‑ I Know Tina Has Dealt
with this Issue, Too, in Your Work, Tina, Both in California, Working
with Tony Staed and Here in Arizona. So Is There an Easy Way to Describe
Where We Draw the Line Between this Creative Variety That\'s Going on So
Impressively Throughout the Organization, but And Yet on the Other Hand
the Need to Maintain Some Consistency

Lamb:, Well We Put out a Memo Here Not Too Long Ago Asking for And That
Laying out Some Guidelines for How We Develop The Net, Colors, for
Instance, And That We Always Have the BLM Logo on and it So Forth. I
Think Those Are the Things That We Have to Have. There Has to Be Some
Standards That We Set. But I Don\'t Feel like We Ought To Have it So
Stringent That It\'s ‑‑ Sometime Ease Creativity Because They Have to
Have the Creative License, I Guess, to Look at it and Make it So That
It\'s Very Attractive and I Think That\'s the Way We Will All Learn, Is
Being Able to Do That. But There Has to Be Some Consistency and I Think
this Is What We\'re Trying to Do. We Have this Bureau Internet
Leadership Team That Looks at That and Constantly We Meet Occasionally
and Talk about What Ought to Be Done and How We Ought to Be Able to Do
That. So Hopefully We Can Continue to Do That.

Gromo: You Know, We Have Been Talking a Lot about How We Use The
Internet to Communicate with Our External Constituencies. But I Know in
Arizona and Lots Of Places We Also Use it to Communicate Internally. Do
Your Folks Use it a Lot That Way as Well?

Lamb:, Yeah, in Fact, I Think We Probably Use it More Internally than We
Do Externally. We Use the ‑‑ Our Budget, Which Is on There, a Way for Us
to Monitor Our Budget. We Make Our Announcements. We Get out Notices and
Information and Use That like We Used to Use, Oh, Sending out E‑mail or
Something. We Can Get it out Quicker this Way If People Will Use It, and
I Guess That\'s My Concern. Hopefully Everybody Is Using it Rather it
It\'s Sitting Idly By.

Gromo: Bill, I Know You Need To Get Back Upstairs and We Want To Thank
You for Coming into the Studio this Morning and Sharing Some of Your
Thoughts with Us.

Garrett: We\'ll Have Something Of a Special Interest Coming up After a
Short Break, But, Tina, I Need to Ask You First, Have You Been Horsing
Around on the Web?

Gromo: Tony, of Course Not.

Garrett: Well Eastern States Has, Using the Internet to Market the Horse
and Burro Adoption Program.

Gromo: We Are Going to Take a 10‑minute Break So Can You Get a Cup of
Coffee. NTC\'s Live Coverage of the BLM National Web Conference Will
Continue.

Announcer: NTC\'s Live Coverage of the National BLM Web Conference
Continues. Again, Your Hosts, Tina Gromo And Tony Garrett.

Garrett: Welcome Back to Our Coverage of BLM\'s National Web Conference.
With Us in the Studio this Morning Is Harry Moritz of BLM\'s Eastern
States Office. Good Morning, Harry. Thanks for Joining Us.

Moritz: Good Morning.

Gromo: I Understand You Have Been a Key Developer in the Wild Horse and
Burro Internet Site. How Do You Get the Horses into The Computer.

Moritz: First We Have to Get The Cyberrangers with the Digital Cameras
to Shoot Them.

Gromo: Why Don\'t You Tell Us, Really, How the Site Got Started.

Moritz: We Were Looking for a Way Try to Promote the Wild Horse and
Burro Program in the East and Our Director, State Director, Talked about
the Possibility of Putting a Site on The Net, and the Director
Encouraged Us to Do That, and So We Went out and Designed the Concept of
the Site, and We Wanted an Online Bidding Process, Online Application
Process, All Interactive, and I Think We Have Been Successful in
Producing a Product That Does That.

Garrett: Harry, Do You Want To Show Us the Wild Horse and Burro Home
Page That Eastern States Operates?

Moritz:. Sure. Let Me Show You the Gallery Page. This Is the Gallery
Page. From this Page, There\'s Navigation to All of the Particular
Horses. For Example, this Is from Our Last Adoption. We Have Pictures of
Every Single Set of Horses That We\'ve Adopted. We Can Move over and
Click on an Individual Photograph and Then That Will Bring up a Four‑by
Picture of the Animals Again, And from That Page We Can See More
Information about Them, How They Were Captured and So On. Let Me Curse
You Are this down a Little Bit.

Gromo: Harry, Can You Tell Me How Long the Site Has Been Up?

Moritz: this Site Started, We Had Our First Prototype Adoption In May
and We Had Our Second One Just Last Month. We\'ve Just Been Ironing out
the Kinks of and it I Think We\'re Fully Operational Now.

Garrett: What Kind of Success Have You Had?

Moritz: We\'ve Had Very Good Success. Our First Adoption, We Had 25
Animals Put up for Adoption and We Were Successful in Placing 15. In Our
Second Adoption, We Had 47 Animals Individually Put up And We Were
Successful in Placing 35 of Them.

Gromo: That\'s Great. Is this Also a Good Tool to Get Folks to Know
about the Program In General?

Moritz: Excellent. That\'s Very Much True. Part of Our Measure of
Success Is Not Only Reaching out and Adopting Horse but Touching People
in the East. It\'s a Large Database for Us. We Have Had over 50,000 Hits
of People Who May Not Necessarily Have Known Anything about the Bureau
in the past and Now Know Something at Least about the Bureau and One of
Our Good White Hat Programs.

Garrett: Are the Adopters Owe Potential Adopters, Do They Have Some
Hesitation about Buying a Horse over the Internet Sight Unseen?

Moritz: Generally Horse People Don\'t like to Buy Things They Haven\'t
Checked Their Teeth Out, but We\'ve Been Very Successful in That. We\'ve
Not Had Anybody Who Adopted a Horse from a Picture Show up and Say I\'m
Not Going to Take That Animal. They Do Have That Option, but They Have
All Taken the Animals They Have Successfully Bid on And Been Accepted
for.

Gromo: So with All the Success, Where Are You Headed With this?

Moritz: Our next Attempt Is Try to Do Four of These Adoptions a Year. We
Are Going to Try to Do a Schedule of Four a Year, and We\'re Looking to
Reach out to The Other States and Work with Them in Cooperation to Put
up Animals from Their States with Pick‑up Location Ins Their Areas
Rather than in Our Areas.

Garrett: Lets Get Some Additional Perspective Now from Upstairs in the
Washington Room. Bev Gorny Is Standing by with Karen Malloy from
Milwaukee. Bev, Are You with Us?

Gorny: Yes, I Am, Tony. Thank You I Am with Karen Malloy From Our
Milwaukee Field Office And She Works Heavily with the Wild Horse
Program. Could You Tell Us a Little Bit About How this Has Worked for
You and Kind of the Service Can You Provide Related to this?

Malloy: the First Two Internet Adoptions Were Test Pilots. We Would like
to Expand this Beyond the Eastern States Office. We Are Hoping That
Western Holding Facilities Will Allow Us To Use 25 to 50 Horses from
Each One of Their Locations and Give Adopters in the West an Opportunity
to Participate in Internet Adoptions.

Gorny: So this Would Be an Opportunity for People to Select Horses
Without Actually Going to A Holding Facility?

Malloy: Yes. And That\'s One of the Things the Adopters Told Me They
Liked About the Internet Adoption Program. There\'s No Chance Involved.
They Know When They Get to the Holding Facility They\'re Going To Have a
Horse Waiting for Them That They\'ve Picked from a Photograph.

Gorny: That\'s a Wonderful Way Of Using this Technology. Karen, Thank
You for Telling Us About It. Back to You in the Studio.

Gromo: Thanks, Bev. Thanks, Harry for Joining You. It Looks like Once
Again Things Are Getting under Way in the Washington Room.

Garrett: Right, Tina. As a Reminder, If You Have Questions Would You
like to Ask Our Conference Speakers, Can Go To the Groupwise Address,
Which Is Spinning@tc.BLM.gov. And Video Streaming of the Conference Is
Available at this Address, Web.tc.BLM/webconference. Now Lets Go Back
Upstairs and Rejoin the Conference and Moderator Larry Hamilton. Larry?

Hamilton: Welcome Back. While We Were Having Our Broadcast, We Took a
Break Here, And Just So the Field Audience Knows, We Have Some Winners
and Losers. The Winner Was Larry Money, and The Loser Was Lynn
Galaceney. Lynn May Have a Chance to Win in The Future. What Is
Happening Here, People Are Being Rewarded and Punished For Coming Back
on Time and I\'m Absolutely Confident That Those Of You in the Field
Offices Never Left During the First Segment and Sat There like the Rest
of Us Did, and I Really Appreciate That Kind of Attention. Where We Want
to Go next Is with The Speaker Who Has Been Working Very Diligently on
Our Irm Program and Our Almrs Program And We Invited Her Here Today to
Talk to Us about Current Initiatives and Where We Are With Our
Information Resources Management Program. I\'d like You to Join Me in
Giving Gayle Gordon, or Assistant Director for Information Resources
Management, a Welcome to Phoenix Arizona. Gayle?

Gordon: Thank You, Larry. Is the Speaker Working? Can You Hear Me? Since
No One Said No, I Assume That That\'s a Yes. Ok, Good Morning. I\'m Glad
to Have a Chance to Be Here to Talk to You. The Conference Is a Great
Opportunity to Celebrate How Far We\'ve Come on Internet Are, on Using
Internet, to Talk and to Look at Our Customers and Industry and See
Where They Want To Be Going in the Future and Then to Start Spinning Our
Own Future Web. Tone\' and Mary Lou Did a Great Job Celebrating the
Successes We\'ve Already Achieved. What I Want to Do Is to Talk, Spend a
Few Minutes, Talking About Other Initiatives Using Internet. Some of Our
Successes and Initiatives Using Intranet. And Then, Finally, to Talk
about Some of the Challenges We Face In the Future. Let Me See If I Can
Get the Technology Working. Imagine This, Making a Reservation at a
Campsite, Anywhere in the Country. Making Not Only ‑‑ Finding
Information, but Actually Making A Reservation on Federal Land or State
Land. Finding a Land Use Stipulation On Land That\'s Left Public
Management. Doing Genealogy Research from Your Home. Making Public Land
Revenues Available for the Scrutiny of The Public. And Finally Involving
Americans In the Management of Their Public Lands. If Some of These
Ideas Sound Far‑fetched, Others Are Actually Almost Very Close. And All
of Them Are Possible Over the Internet. These Speculations Reflect
Several Opportunities That We\'ll Be Talking about the Rest of This
Week. The First Is an Opportunity to Deliver Improved Services and
Products to Our Public. What That Means Is Delivering Them Faster on Our
Customer\'s Own Terms and Across Organizational Boundaries. We Have the
Opportunity to Reduce Costs for Our Customers. We Have a Chance to
Broaden Our Constituency from Local Constituents to the Entire Country
and Actually to Broader Than That If People Are Interested. We Have an
Opportunity to Reduce Our Internal Costs. And Then, Finally, We Have an
Opportunity to Restructure the Way We Do Work. The Philosophy of the
Bureau Towards Internet Has Been to Encourage Imagination and to Foster
Creative Pockets of Development. This Is Applied to Not Only Creating
Web Sites, but Also to Encouraging Our Employees to Use Internet to Try
and Do Their Job Better. As a Matter of Policy Within the Bureau and
Within the Department, We Want to Encourage Our Employees to Learn How
to Use Internet and Then to Take Advantage of it to Do Their Jobs. Over
the Last Year, We\'ve Linked Disparate Internet Activities Through the
Bureau and Through The Internet Team We\'ve Tried to Develop Policy That
Won\'t Hamper Our Creativity, but Tries to Bring Some Business Rationale
to And it Some Consistency Where it Matters. What Can We Do on Internet?
Well, Through Tony and Mary Lou\'s Wonderful Presentation, We Saw Many
Examples of How We\'re Actually Using It. Just to Run Through Another
Way Of Looking at It, We\'re Using it For Internal Communications ‑‑ For
Individual Communications, Both Within the Bureau and We\'re Making
Progress at Communicating With Other Organizations. We\'ve Made a Lot of
Progress With the Forest Service, and as Long as Your Attachment Is Not
Too Complicated or You\'re Sending a Spreadsheet, That Generally Does
Work. We\'re Doing a Great Job, as You Saw Earlier at Getting BLM\'s
Message out. One of the Wonderful Things About Our Internal and External
Home Pages Is That They Really Do Capture the Flavor of the Local
Environment. We\'ve Done a Very Good Job Moving Our Existing Business
Practices onto the Internet. And We\'re Getting Started at Pursuing New
Business Opportunities on the Internet. Some of the Things We Want to Do
‑‑ We\'re Doing on the Internet Right Now, Just to Build on What Tony
and Mary Lou Said Earlier ‑‑ Tony and Mary Lou Said Earlier, All of Our
States Have Opened Electronic Reading Rooms. We\'re Piloting Electronic
Filing Of Intent Notices in Two States, Colorado and New Mexico, and We
Have Intentions of Expanding the Pilot Broadly after the First of The
Calendar Year. This Is a Real Good Illustration Of How We Will Be
Reducing the Costs for Our Customers in the Future. We\'re Announcing
Oil and Gas Sales, Lease Sales and Publishing the Results. We\'re
Putting Our Management Plans out on the Net. And this Is an Excellent
Example Of Getting Americans More Involved in the Actual Management of
Their Public Lands. And, Finally, We\'re Providing Access to Land and
Mineral Records. You\'re Going to Be Seeing a Demonstration Later of
Almrs Release 2 Which Provides Internet Access. California Has Also
Developed a Pilot Which Is on Exhibit Which Demonstrates Accessing
Mining Claims Information and Then Lets Miners Actually Make the
Payments for Their Claim over The Internet. Again, this Is a Pilot, but
it Shows How Deep We Can Go Beyond Just Providing Information. What Are
Some of the Intranet Initiatives We\'re Pursuing? Ok, First of All,
We\'re Taking Advantage of Purchasing off the Web. This Is Something
I\'m Not Sure All of You Are Aware Of, but We Have Access to Gsa Sites
Where We Can Make Purchases, Electronic Catalogs and Then Finally We
Have Access to Governmentwide Contracts. Having the Access to this
Business Information Enables Us To Make Purchases Faster. We Have Better
Information about Prices. So We\'re Able to Get the Best Price, and in
Most Cases, We\'re Able to Do it Even Faster than We Could Otherwise.
Starting this Year ‑‑ I Think Actually We\'re Going to Be Beginning in
November. We Are Going to Be Using Mastercard. This Will Give Us Access
to a New System Called Eagles. That\'s the Electronic Account Government
Ledger System. Does That Spell \"Eagles\"? Anyway, That\'s Pretty Close
to What That Title Is. What this System Does Is It\'s a Web‑enabled
System and it Lets Our Financial Management People Set up Accounts and
Manage Them Through the Web. It Also Lets Cardholders Go in And Review
Their Accounts, Reconcile Them and Then Actually Argue the Case for Why
Something Is Right or Wrong If That Becomes Necessary. Management
Information System, Or M.i.s. Has Just Gone into Production this Fiscal
Year. What this System ‑‑ Again, this Is a Web‑enabled System. It
Provides Financial Information Across the Bureau. In the Future it Will
Be Expanded to Provide Other Management Information Such as Performance
Measurement. Again, this Is One of the Initiatives That Is Being
Demonstrated this Week. One of the Real Advantages and Probably Most of
You Are Familiar with This, of Using Web‑enabled Technology for Systems
Is it Means That You Don\'t Have to Be Concerned about Having a System
Run on a Particular Type of Platform. In BLM\'s Case, this Particular ‑‑
this Is Useful since We Have The Aix Platforms and Pcs. As Long as the
Client Has the Web Software, They\'ll Be Able to Access the System.
Internal Communications, We\'ve Made a Lot of Progress There. Providing
Information Directly To Our Employees. Being Able to Do this Helps to
Break down Some of the Barriers We Have in Our Hierarchical Organization
Structure. We Have an Extranet with the Forest Service, and this Is an
Example of Breaking down Organizational Boundaries. Those Are
Illustrations of Taking Existing Business Practices and Moving Them onto
The Internet or Intranet. We Also Are Pursuing Some New Business
Opportunities. The Eastern States Is Making Information and Databases
and Images Available over the Internet. They\'re Providing Information
Images. Eventual it Will Be More than Two Million Records. People Can
Actually Go In, Do a Search Based on a Patentee or a Location and Either
Retrieve the Patent, a Copy of the Patent, or Have it Sent to Their
Home. This Is Start to Go Move Us Towards What I Was Earlier Describing
as Doing Genealogy Research from Your Home. The Eastern States, as Was
Mentioned Earlier, Is Also Starting to Do Adoptions, Wild Horse and
Burro Adoptions over The Internet and Again this Is An Excellent
Illustration of Broadening Our Constituency. One of the Nice Things
about That Particular Site Is it Has Pictures of Horses and Burros That
Are Actually Available for Adoption So People Can Take a Look at It.
They Don\'t Have to Actually Be Right at the Location to See an Animal
They May Be Interested In. Recreation.gov Was Mentioned Earlier. This Is
a Site That Has Been Developed by a Number of Federal Agencies and it
Provides Information on Various Recreation Opportunities. John, I Think
this Gets to One Of the Points You Were Trying to Make. If I Want to Go
Biking in Southwestern Utah, I Don\'t Care If It\'s on BLM Land or
Forest Service Land. I Want to Know What\'s Available. And Then,
Finally, the BLM Bookstore. This Is a Great Example of Trying to Deliver
Products and Services to Our ‑‑ Improving Delivery to Our Customers on
Their Own Terms. Not Only Can You Get Information On BLM Products, but
You Also Can Get Forest Service Maps this Way. Again, Trying to Go
Beyond the Traditional Boundaries of Our Organizations and Provide
Seamless Government to Our Constituency. These Are Some of the Things
That We\'ve Achieved So Far and That Are Either Actually Further Along
than on the Drawing Board. Some of These Are Actually Being Piloted
Right Now. These Are All Opportunities and Illustrate How Far We\'ve
Come. However, They Also Do Present Some Challenges to Us in the Future.
Several of the Challenges Have Already Been Mentioned. Denise Talked
about the Importance of Getting Accurate Information out and the Danger
Of Getting Inaccurate Information out Very Quickly. Pat Shea Also Talked
about Some Of the Challenges of Hype on the Network and Also Going So
Far And Then Making Sure That We\'re Applying Our Brain to Analyzing The
Information That We\'re Seeing. Some of the Other Challenges That We
Have Is We Need to Have Program Staff Who Are Thinking Outside the Box.
‑‑ in Their Particular Area. We Want to Make Sure We\'re Moving from
Existing Business Applications to New Opportunities That We Haven\'t
Even Thought of Before. We Need to Make Sure Our Program Staff Are Not
Only Thinking About Opportunities but They\'re Working with Their Peers
and Other Organizations So That We Can Get to the Point of Providing
Seamless Government. Another Thing, We Need to Make Sure That Program
Staffs Are Talking to the Irm People and Sharing Their Ideas from
Conception. We Want to Make Sure That as an Idea Develops We Have the
Irm Infrastructure and the Tools Available to Actually Make it Happen.
Several People Have Already Mentioned the Rapidly Changing Technology.
We Need to Make Sure That Our Irm Staffs Are Keeping up with The Latest
Technology, Are Testing It, and Are Staying Flexible So We Can Take
Advantage of It. Everything That We Have or That We\'re Seeing this Week
Will Be Magnified, Multiplied in the Future, and We Will Have Many More
Capabilities. So We Want to Make Sure We Don\'t Get Locked into Some
Technology Today That Will Limit Our Options in the Future. As We\'re
Developing New Applications and Starting to Think about Them, We Need to
Be Concerned about Security and Privacy. These Are Two Issues That Are
Really Important, and Dave Is Nodding His Head Back There. It\'s Very
Easy to Get Carried Away with the Possibility of an Application. But in
the Real World, We ‑‑ Security and Privacy Do Matter. Finally, We Need
to Be Sensitive To Our Customers. Our Customers Have Heightened
Expectations. They\'re Expecting from Their Government the Same Kind of
Service They Can Get from the Private Sector. Many of Our Customers
Don\'t Have Internet Access Yet. So When Our Enthusiasm to Move Forward,
We Need to Make Sure That We Aren\'t Leaving People Behind O a Similar
Note, Many of Our Customers Have Special Needs And as We\'re Developing
Applications, We Need to Make Sure That We Are Taking Those Special
Needs into Account. What I\'ve Tried to Do Is to Review Some of the
Things That We\'ve Already Done, Talk about Some of the Challenges. The
Conference this Week Presents a Unique Opportunity. It Brings Together
Some of the Best Talent We Have in the Bureau and Talent from Industry
And from Our Customers. We Need to Make Sure That We Take Advantage of
this Opportunity. We Want to Have Fun, but We Also Have a Chance to Look
at Options For the Future and Explore Issues and Hopefully Resolve Some
of These Challenges Before They Become Stumbling Blocks. I\'m Glad to Be
Here. I\'m Looking Forward to the next Couple of Days, and I Want to
Make Sure this Conference Is the Most Successful it Can Possibly Be.
Thank You.

Hamilton: Ok. We\'re Going to Have Our Open Forum Session. So, Bill
Lamb, If You Could Come Up, and Ken Greenberger, If You Could Come Up,
Tony Staed, If You Could Join Us and Gayle, Once You Get Disconnected
There, You Can Join Us as Well and I Have Been Informed That Pat Shea
Will Be Joining Us Also. Let Me Talk a Little Bit about a Couple of
Folks That Are Going To Be Here on the Forum That Don\'t Have a Bio
Sketch in Their ‑‑ in the Packet. One of Those Is Bill Lamb. How Many
People Here Don\'t Know Bill Lamb? Not Very ‑‑ Well, a Few. You Are
Going to Know Him a Lot Better after this. But I\'ve Known Bill for a
Long Time and Bill Has over 30 Years Of Federal Service and Still
Counting, and He Told Me He Has Worked in Every Office in BLM. But I
Don\'t Believe That. How Many States Have You Worked In?

Lamb: Four ‑‑

Hamilton: Four or Five and Also in the Washington Office. I Knew Bill
When He Was a District Manager in St. George And Actually Worked Here in
Arizona as a District Manager, And Then He and I Were Back in The
Washington Office at the Same Time, and He Is the Acting State Director
in Utah, and He Has Served There Before That as The Associate State
Director. As I Mentioned Earlier, Bill Is One of the Sponsors for this
Conference. Glad You Could Join Us Here Today. We\'ve Introduced Tony
and Introduced Gayle, but the next Gentleman Here Is Ken Greenberger. He
Is Sitting in for Celia Boddington. Let Me Tell but Ken. If You like
this Bio Sketch, He Told Me He Would Do Autographed Copies of it and You
Can Pick Those up on the Lunch Hour. Ken Is the Deputy Group Manager For
the Washington Office Public Affairs, and He Joined BLM this Summer. So
He\'s Going to Have an Interesting Perspective. This Is Actually His
Second Tour At BLM. In 1994 He Joined Us for a Four‑month Detail in the
Public Affairs Office in Washington, D.c., and I\'m Assuming, Ken, That
must Have Been a Positive Experience.

Greenberger: I Came Back.

Hamilton: Before That Worked At the Financial Management Service, U.s.
Department of Treasury and There He Worked in Their Irm Office as Well
as on The Customer Service Assistance Staff. And He Focused on Marketing
Electronic Payments and Collections to Other Federal Government Agencies
in the Financial Community and I\'m Looking Forward to Talking to Him,
If There\'s a Way We Can Adopt Horses over the Internet And Actually
Deliver Them over The Internet. So We\'re Looking Forward to Discussing
That with You. At Treasury, He Actually Led an Effort to Build the
Agencies\'s Internet Web Site. He Also Helped Create the Payment Advice
Internet Delivery System Which Enables Government Vendors to Use
Internet to Access Their Payment Information. So That\'s Something That
I Know Would Be Very Beneficial to Us As Well. Before Treasury, He
Worked 12 Years on the National News Desk Of the Washington Post and Ken
Also Has a Master\'s Degree from The University of Southern California.
So Welcome, Ken. Pat Shea Is Also Joining Us. Pat, Are You On? Ok. Pat
Is Not Here Yet. He Will Be Joining Us. I Think What We\'ll Do at this
Point, Then, Is We\'ve Been Able To Hear from Tony and Gayle, And, Ken,
I Think I\'ll Give You An Opportunity to Play Catch‑up Here. So We Would
like to Have You Make a Few Opening Remarks If You Would, Please.

Greenberger: Thank You. Yes, I Am Not ‑‑ Many People Have Had a Problem.
They Can\'t Differentiate Between Us. I Think a Lot Has to Do with Us Be
Having Foreign Accents. Hers Is British and Mine Is from New Jersey.
Hopefully You Will Understand What I Have to Say. My Comments Will Be
Very Brief. As You Listen to the Presentations about the Wonders Of the
Web and Web Technology For the next Few Days, I Would Like to Encourage
to You Remember in That Public Affairs We Look at the Internet as a
Communications Tool. We Use the Web to Share Information with Our User
Public\'s Publics to Information On Nepa Documents to the Stakeholders.
We Can Streamline Our Business Practices as We Have with Wild Horses and
Burros in the Eastern States and with Oil and Gas Leasing in Wyoming.
But the Main Element to These Features Is the Message We Share with the
Public about the Bureau. It Is Extremely Important That Our Message Be
Consistent Throughout Our ‑‑ All Our Communications Products. The
Message Is the Reason Our Users ‑‑ User‑public Come to the Web, to Be
Informed, to Learn, To Perform Research, to Track The Business That They
Do. But Also it Is Important That The Message Be Consistent, Accurate,
Timely and up Dated. This Is a Key Role of Public Affairs\' You a
Involvement in Web Development. Along These Lines, My Message to You Is
to Thank You All for All The Hard Work and Web Sites You Have Developed
Throughout the Bureau. We in the Washington Office Are Learning from
Your Successes and Hope We Can Expand and Improve The National Web Site
to Match The Pace You Have Set out in the Field. Currently the
Washington Office Is Beginning a Total Redesign to The National Web
Site, Which Should Be Unveiled in the Very Near Future. Our Intention Is
to Make the Site More Attractive, User Friendly and a Gateway to All The
States and Program Areas. In Conclusion, We in the Washington Office
Look to the Public Affairs Offices in the States to Be the Gatekeepers
of The Overall Message, Ensuring Consistency Throughout Information
Tools, Most Importantly the Web Site.

Hamilton: Ok, Ken. Thank You Very Much. Bill Lamb Is Going to Make a Few
Remarks. He Was down Earlier in the Studio Being Interviewed, and He Did
an Outstanding Interview That the Field Folks Got to See, But We Didn\'t
Have the Benefit Of it in Here. So We Would like to Give You an
Opportunity to Make Some Comments and Opening Remarks as Well.

Lamb: Thanks, Larry. I\'m Excited to Be Here. I Look Around the Audience
That\'s Here and I See Some Folks Here That I Thought Maybe Would Never
Come along and Get Involved with Technology and I See Others That Have
Really Pushed Hard to Make it Happen in BLM. I Had a Question Asked Me,
Is it Difficult for Us to Move Technology along? I Think in Some
Instances it Has Been. Some People Would like to See Us Spend More Time
Putting Our Resources on the Ground Rather Than Putting it into
Technology. Technology Is Expensive and We Can See That. What Can See
What Has Happened With Almrs. But Almrs Has Really Kind of Been a Gift
to Us over the Years. So We\'ve Appreciated and That I Think We\'re
Going to Appreciate When That Comes on Line for All Of Us to Be Able to
Use. But You Know, Using the Technology for BLM, I Think, Is Really the
Answer for Us into The Future. We Have ‑‑ I Think We\'ve Reached A Point
Where We Cannot Do More With less. It\'s Almost Impossible. We\'re Going
to Have to Find Other Ways of Doing Things, Work Smarter. We\'re Going
to Have to Be Able To Use Everything We Can to Do The Best Job That We
Can. I Think That\'s One Thing That We Have to Do in BLM. There Are
Probably Three Areas I See We\'re Going to Have to Work On in the Future
and That Is, We\'re Going to Have to Be Diversified, Broad Diversity
That We Have. We Have to Be Empowered at the Lower Level to Be Able to
Make Decisions Closer to the Ground. And We Have to Be Able to Do
Quality Work, and I Think the Way That We Can Do Quality Work Is to Use
Technology. I See That the Internet Is Something That Will Provide Us
That Opportunity and Give Us That Capability That We Haven\'t Had. I
Just Hope That More People Will Be Able to Use It. It Is Time Consuming.
You Know, I Myself Sit down and Go Through the Net Almost Daily And Try
to Find Something. At Times I Can\'t Find Stuff That I\'m Looking for.
And I Think ‑‑ I Need Maybe Some More Training on How to Get Around the
Net Quicker. I Think Our People Need to Have That Same Thing. I Hope
That\'s One Thing We Can Work on Here, to Find Ways So We Can Streamline
the Use of and it Make Better Use of It. It\'s Good to Be Here and I\'m
Excited to Be Here. Thanks, Larry.

Hamilton: We\'re Still Waiting For the Director to Get on Line, But,
Gayle ‑‑ Gayle or Tony, Do You Have Any Comments You Want To Make Before
We Open this up At this Point?

Lamb: Let Me Mention One Other Thing ‑‑

Hamilton: Is Your Name Gayle Or Tony?

Lamb: No, but Let Me ‑‑

Hamilton: I Told You Would Get to Know Bill a Little Better.

Lamb: Tony Is the Second Person I Know of Can Talk 30 Minutes Without
Taking a Breath. He Will Have His Opportunity to Get Back in Here. When
We First Started this Conference or Thought about the Concept of It,
Which Was in Early 1997, We Thought, You Know, We\'ve Got to Have a Real
Successful Program, and the Only Way We Can Make this Successful Is If
We Have a Good Emcee. So We Wanted to Get the Funniest Man in BLM to
Help Us Do That. So I Called Larry to Ask Him to Do It. And You Know,
There Was No Hesitation at All. He Said, Great, I Would Be Happy To Do
It. So I\'m Glad You\'re Involved in The Internet and Technology.

Hamilton: the Reason I Jumped On it Was That You Didn\'t Say Funniest
Looking. That\'s What Really Appealed to Me.

Lamb: I\'m Sorry I Didn\'t Say That.

Gordon: Just Another Comment, I Think If You Look at the Different
People up Here, People From the Communications Office, State Management
and Myself Representing Irm, in Order to Really Take Advantage of What
Internet Offers, it Involves a Partnership. It Involves the Technical
People To Actually Make the Connections Work and to Come up with the
Bandwidth We\'ve Been Hearing About, but We\'re Not the Ones That Need
to Come up with the Message. It\'s up to the Programs Themselves, the
Management, and Then the Communications Staff to Come up with the
Management. So I Think ‑‑ I Mean with the Message. So I Think That\'s
One Thing We Really Need to Keep in Mind in The Future, That It\'s a
Partnership. It\'s Not One Group Working Alone.

Staed: I Fully Concur with That. I Do Feel ‑‑ for Example, at Our Table
We Do Not Have Actual Representatives from the Field Offices as We
Understand it in The Field. We\'re Basically State Office or Washington
Office, and as We Made Earlier in Our Remarks, I Feel Based Just What
Gayle Said, The Content, the People Who Are The Resource Specialists,
They Have the Content and That\'s That Is Where Our Web Sites ‑‑ Where
We Make or Break it in the Sense That Our Customers, Our Clients Are
Going to Come There. It\'s All Fair and Well That Perhaps Somebody in
China Wants To Surf and Find Your Particular Web Site, but It\'s the
People in The Local Community or in That State Who Are Probably Most
Interested in the Content That We Have There with All Our Various
Programs, and I Can\'t Think of Any Program That We Do, Whether It\'s
Maintenance on Up, That Is Not Important Enough, at Least to Some
Degree, to Have on The Internet and over Time. So That Those Customers,
Particularly in the Local Areas, Can Go in and Find out What\'s Going
On, That We Are Relating To Them, We Are Building Them, Because I Think
it Comes down to A Basic Question of What Is the Function of a Web Site
for the Bureau? In My Opinion, I Know There\'s a Probably Different
Answers, but I Think It\'s Interactive Communications about What We Do
As Our Mission, and That\'s in Terms of Our Land Management and Our
Resources and It\'s at the Field Office Where That Has to Build Up. Now,
Perhaps in the Future and We Have Had Smaller Workshops Where We Do Have
the Field Offices Involved and They Need To Be Here. I Notice in the
Audience, Some Are Here, And, of Course, on the Satellite Itself. But
It\'s Everybody to a Certain Degree a Part of Their Work Has To Be
Integrated with this Technology and I Know That the Saying Go, Routine
Is Kind of a Tasteless Fruit. Well, Technology, this New Technology, Has
Kind of Given Us That Spice, That Flexibility to Integrate the Work We
Do and That\'s Why It\'s Important Whether Resource Specialists, The
Program Lead, Managers, We All Have a Certain Degree in This to Build
and That Make it Happen. There Probably Isn\'t it Cookie‑cutter Way of
Doing It. So You Have to Involve the People That Do the Work to Figure
out and Do the Development. You Can\'t Develop it out Here With
Contractors and Dump it on The Field Office and Say Do This. They Have
to Build it Slowly and Thoughtfully and Integrate it And to Make it All
Work, and the Rest of Us, State Office, Washington, We\'re There in a
Support to Make That Happen.

Hamilton: Did We Get the Director Yet? Not Yet. Ok. Well, Lets Go Ahead
and Have Our Rovers Start Roving, and this Is An Opportunity to Become
Interactive with the Forum. Ask Any Questions. I Know at the Break Right
Before The Break We Were Just Getting Warmed up to Asking Questions.
This Side of the Room Gets an A‑plus. You Guys, You Got a Long Ways to
Go. I Expect to See Some More Activity Here or Could You Miss Lunch. You
May Want to Think That over. Is Pat On? We Can\'t Hear Him up Here. When
You Guys Get Him, Let Me Know. All Right, Questions, Comments?

Larry, I Notice at Least One Person Moved from That Side of The Room
over to That Side.

Hamilton: Ok.

Gordon: What Do We Do about That?

Hamilton: I Wondered about That Myself. Here We Go.

Bill Sivish, Safford, Arizona, with the Bureau of Land Management. The
Question I Have Is, What Challenges Do You Foresee with The Technology
of the Web in Regards to Our Employees, Our Customers and Legal Issues?

Hamilton: Who Would like to Take a Shot at That? Not All of You at the
Same Time. One at a Time Will Be Good Here. Gayle Was Getting Ready. Ok,
Gayle.

Gordon: I\'ll Start and Then We Can Have Everyone Newt Their Two Cents.
I Think Some of the Challenges Have Already Been Identified This
Morning. Certainly Training Is One. Another Really Big One Was Also
Alluded to this Morning, and That\'s How Full All of Our Plates Are, and
this Is One More Thing, and It\'s Going to Require A Real Commitment
from the Very Top of the Organization Across The Organization to Make
Sure That We Do Take the Time to Do This Right. As Far as Technology
Goes, I Think We\'re Going to Be Hearing In the next Couple of Days
Where Industry Is Going, Some of Our Limitations Right Now Have to Do
With Bandwidth, Not Only Wide Area Network, but Also Bandwidth, the
Local Area Network Within Our Offices. So That Certainly Is One. With
Some of Our Customers, We Still Have Some Bumps We Need to Smooth out to
Communicate with Them. Certainly When We Created Our a Extranet with the
Forest Service, One of the First Things We Ran into Was the Challenge of
The Firewalls, and So Being Able To Maintain Security but Openness at
the Same Time Is a Tenuous Balancing Act, and That\'s to Be One We Will
Have to Make Sure That We Think About, And We\'ve Been Able to Overcome
That with the Forest Service and I Expect We Will Be Able to Address
with That Other Organizations, Too. Other People? Tony, You\'ve Been
Experimenting With Technology.

Staed: I Would like to Move Off Your Tact about Training. We Have, from
What I Can Understand, in Talking with Many Of You, Various Ways We\'re
Going About Trying to Train Our Work Force, and I\'m Not Sure Exactly
What Amount of Funding Is in This \'99 Budget for Technology Training at
Field Office Level, And Maybe Somebody Has the Answer to That, What That
Percentage Is or Amount of Money. But I Feel That If We\'re Going To
Look at the Training End of It, All of Us Have Gone to Different Types
of Training That Was Super, You Came Back to Your Office and You Don\'t
Change. You Might Have That Skill, but You Don\'t Practice It. And Most
of Us, We Learn by Doing. You Learn Something, and Then You\'ve Got to
Use It. So You Have to Come Back in an Environment That Rewards You for
Doing That, That it Improves Your Productivity, Office Productivity, et
Cetera. We Have to Design Our Training To Do That. We Know We Have Few
Dollars, and Maybe Perhaps less in the Future. So We\'ve Got to Figure
out How To Do That. In California, to a Limited Degree, We\'ve Tried to
Do Our Training in House. It\'s a Little Bit Slower. It May Not Be as
Fast as Having Outside People, Although We Have Used Them, but I Would
Sure like To Open up and Hear Some Ideas About What Are We Doing in \'99
To Help Our Field Offices ‑‑ Lets Skip State Offices, et Cetera, at the
Moment ‑‑ Is the Field Office Going to Have Money, Are They Going to
Have People Identified ‑‑ They Don\'t Have Been to Be Webmasters, per
Se, but to Learn to Use this Technology.

Hamilton: Do We Have the Director Now? Pat?

Dir. Shea: Hello? Can You Hear Me? Hi, Larry.

Hamilton: Okay. You\'re Here With Us.

Dir. Shea: Yeah, I\'ve Been With You Watching on My Computer Since Bill
Lamb Was Talking, and I Have Followed What Gayle Said And Tony Said and
Then Have Followed the Questions.

Hamilton: What about this Last Challenge That Tony Kind of Issued, Would
You like to Respond to That?

Dir. Shea: I Agree Completely With Tony. I Mean, I Have to Say, One of
My Major Frustrations on the Budget Side Is to See Large Amounts of
Money That Are Going Out, and Between Here and the Field Seem To Get
Pulled off into Other Projects or Other Ways That They Are Taken Up, and
Certainly in The Training Area, the Work That Marilyn and Tony and
Others Are Doing on a Curriculum Basis, Reflects the Priority That I\'m
Putting in on Getting Training And Dollars to the Field. How You Succeed
at That Is a Question That I Think Oftentimes Goes Through a Somewhat
Circular Argument, Circular Argument Is, \"Well, Those People at the
State Office, or Those People in Washington Will Come up with Some
Answers That I Will React To as a Field Person.\" Then the People in the
State Office or in the Washington Office Say, \"Well, If They Will Just
Give Us Some Information, Then We Can Possibly Do Something.\" And So We
Need to Be Careful About Taking on Responsibility. Oftentimes Projects
That Succeed And I Use the Example up in Wyoming in the Big Horn Basin
Where Folks from Many Different Offices, but Specifically Lander And
Grabel, Were Able to Take The Initiative and Get Something New Going.
That Is Going to Have a Far Greater Chance of Success than Waiting for
Word from Washington Or from the State Office.

Hamilton: Ok. Lets Go to Another Question. Aha! This Man Could Win a
Prize.

Hi, I\'m Terry from the Washington Office. I Just Wanted to Commend BLM
for Finally Bringing the Web to the Forefront and Making it Important.
In the Past, Especially in the Beginning, Myself, Working on The Web, a
Lot of Program Leads Will Come up to Us And, Well, Verbally Tell Us That
this Worked Work Wasn\'t Considered All That Important. So I Am Glad BLM
Has Brought That to the Forefront. I Heard a Lot of Talk Today About
Coming Outside of the Box, Et Cetera. I Would like to Know the Opinions
of the Other Participants Here, and Also Executive Leadership, on Their
Ideas about Where the Individual Worker in BLM Fits In. In Private
Industry, They Have Gone to 50 to \$60 an Hour for People Who Do Web
Work. And Also Other Government Agencies I Know of in Washington, D.c.
Have Gone a Little Further to Develop Positions for People Who Do Web
Work. I Would like to Know If BLM Will Continue to Do Outside
Contracting or Will They Train People Inside BLM to Do That Work for
Themselves?

Hamilton: Excellent Question. Who Would like to Respond?

Lamb: I Think We\'re Going to Have to Have Both Capability Inside and
Contract Outside. I Don\'t Think it Will Be Possible for Us to Totally
Take Care of That Inside BLM. So We\'re Going to Have to Look For
Technology on the Outside. I Think It\'s Important, We\'ve Talked about
Webmasters and Are Trying to Put Those into Place And I Think We\'re
Going to Have To ‑‑ Some People That Have Been Very Interested in It, We
Put Them into Those Positions and They Have Just Done Marvelous Work.
And So I Think We Need to Probably ‑‑ and We Are Trying to Work That out
So That We Can Get Those Positions Set. I Guess One of the Things That I
Get Somewhat Concerned About, Though, Is Technology Is Changing So
Rapidly, and Every Day We Have Something New That Comes on Line, and Our
Folks Get Really Excited about Something New, and Then They Want to Try
That, and Then as You Go down The Road a Little Ways, We Come Out to
Find out That May Not Be Compatible with Some of the Things We Are
Doing. I Think That\'s Something We Have To Somewhat Have a Control,
Internal Control Somehow, to Be Able to Deal with That So That We Don\'t
Get Too Far out Front. We Can Use Other People to Help Us in Being on
the Edge of Technology Rather than Internal, And Then We Just Need to
Take Advantage of the Folks That Can Help Us and Lead Us along the Right
Lines. So I Think It\'s an Area That We Need to Look at a Little Bit
More. We Haven\'t Done It, but I Think We\'re Moving That Way.

Dir. Shea: Larry, Let Me, If I Might, Try to Answer in That Part, Too
and I Would Invite Tony to Make Some Observations About California
Because I Think Their Training Program Has Been A Good Blend of Hiring
Contractors When You Need Contractors and Yet Trying at The Same Time to
Train Your Own People to Do the Work on the Web That Will Assist the
Organization. It Strikes Me That in Some Instances and Maybe Wordperfect
Is a Good Example, or as a User Of Quicken, I Would Cite That. I Always
Before I Took Quicken Into My Law Office Would Wait For the next Version
to Come Out, Simply Because, as We Found With Windows 95 and Windows 98,
There\'s a Start‑up Period of Six Months to a Period Where If You\'re at
the Cutting Edge and You\'re a Large Organization, You Really Can Gum up
the Works. So I Think Someone like Tony May Have Some Practical
Experience As to How He Has Differentiated Training His Own People
Versus Contracting for it and I Think That Might Provide Us a Useful
Model.

Staed: Thank You, Sir. The Best Way ‑‑ We Have in the Audience Here Mary
Lou West, Who Was with Us Earlier this Morning And She Really Is the One
Who Put the Training Together for California. The Way She Did This,
Besides Being Very Good in Doing Training Herself and Understanding the
Technology, She Hired and Contracted with Some Folks That Would Assist
Us Where We Had Some Weakness. But We Were Learning from Them At the
Same Time. The Second Thing That We Did Is, Is That We Had as Our
Premise That All Field Offices, All 16 Field Offices, Would Develop a
Team of People Who Would Learn This Technology and We Knew in That Some
Cases it Wouldn\'t Work As Well as Others, but We Took Ordinary Folks,
it Wasn\'t like This Was Your Job 100%, Maybe it Was a Very Small
Percentage, but Biologist, Archaeologist, Recreationist and We Brought
Them in and Did Training. We Did about 75 People in the First Year. So
We Went Through What We Called Level 1 and Level 2 Training. We Made
That up Based on What Could We Do to Teach People. So We Did this in Our
Own State Office and Also in One ‑‑ a Couple of Our Field Offices Where
We Had a Lot of Computers, And We Felt That Was Beneficial Because, as
Mary Lou Worked it Out, They Had to Come in and Do The Training on What
Was in Their Field Office. They Had to Work with Real Stuff That They
Did. If They Were a Geologist, They Did Geology Stuff. If They Had
Recreation, They Did Recreation Stuff. Then They Would Be Able to Take
That Back. The Group Would Critique Them. So When They Go Back, What
They Have Been Working ‑‑ and Then We Have One Full‑time Person in Our
Office Who Handles That, Works For People Technically, Who Is Here in
the Audience, Too, Gus, And He Works with Those Folks So If They Run
into a Technical Problem, He Can Talk to Them by Phone or Computer to
Help Them Get over the Bumps. But It\'s at the Field Level Where We\'re
Trying to Grow Those Folks. And as in Any Office, There Are Some That
Are Much More Adept Than Others. But I Think Almost Anyone Can Do It to
a Certain Degree. Some Better than Others. But in That Type of Training
Environment, You Have Not Only The Supporter\' Doing the Training
Because You\'re Working On Your Real Programs, but ‑‑ Then What We Do,
What Mary Lou Does Twice a Month, They Have a Conference Call and They
Talk to All the Field Offices and They Can All Come On, and We Discuss
What Problems and Issues We Have. Now, There\'s Communications Going on
Every Day in Terms of Publishing and Problems That We Run into and One
Office Is Doing Recreation Permits and Somebody Is Doing Something Else
and It\'s Already If Different People During Different Things. A Lot of
Things Don\'t Work, as You Probably Saw the Stuff We Were Doing this
Morning. Some Stuff Just Doesn\'t Work, Even after You Thought it Did.
But If You Got All Your Field Doing That, It\'s Really Super. And as a
Final Point, There\'s Something about the Web and I\'m Not Sure Exactly
What it Is, but It Does Add, When I Talk about That Spice, You Get in
and it Creates a Different ‑‑ You\'re Taking Your Workload and Figuring
out How I Can Do it Better, Faster, and It\'s up to You Personally to
Try to Figure That out and Learn from Others And It\'s Changing the
Relationship of How We Do Our Work to Our next Supervisor or Boss,
Because ‑‑ Either ‑‑ as I Explained Previously, as ‑‑ with This
Technology, and Why It\'s So Important That We Learn How to Use These
Skills, Either You Put It up on the Internet ‑‑ You Know, If You Do
Anything That Communicate That You\'re Going to Communicate with
Somebody Else, Or You Put it on the Intranet. Now, Most Other Stuff We
Do, Maybe It\'s under the Table in Someway, but You Don\'t Keep Any
Record of It. So That Electronic Way of Doing Things Is Going to Become
Part Of All of Us. That\'s Why I Feel That the First Point on the
Training There Is So Essential. The Biggest Impediment, I Think, To Our
‑‑ the Fundamental Impediment to Improvement Is Not Having the Training.
We Need to Have the Training, And along with Director Shea\'s Point, to
Go a Little Beyond the Box, on the Web Now Can You Take The Training,
and It\'s ‑‑ I Notice the Other Day it Was About 150, \$200, and Within
‑‑ They Have about 90 Days, and You Can Go Through Various Levels, And
Pretty Sophisticated and It\'s One on One. No Matter How Skilled or
Unskilled, They\'ll Keep Working With You and it Might Be There Is
Someway, Director, That We Can Reward People Who Do That And Make That
Money Available For Them, Wherever They Are in The Country. We Have
Basically, I Think, What, 9,000 or 10,000 People. If We Said in \'99 We
Were Going To Do 10%, Train a Thousand People, We Could Do That Through
The Web. You Don\'t Necessarily Have to Go Out or Travel. There Are Ways
People Could Figure out How to Do this. The Only Difficulty about the
Last Suggestion Is It\'s Not We\'re Doing it in House. But at Least it
Gives You the Technical and You Can Come Back Into That Environment
Where We\'re Working Together Between All the Levels.

Hamilton: Lets Have Another Question. Margo, You Have Some Activity
Here.

Rob, California State Office. I Have a Follow‑up Question to Tony\'s
Earlier Question, And, Specifically Directed Towards Gayle and the
Director If He Is Still on Line. We\'ve Seen How Much We\'ve
Accomplished this Morning in Terms of Using Innovative Web Technology to
Support How the Bureau Does Business. But Drawing on Our Experience, The
Only Thing More Innovative At Technology Was the Way We Obtained Funding
for It, and So My Question to Gayle and the Director, If this Is to
Continue, Then We\'re Going to Need Funding to Support These
Entrepreneurial Projects, These Innovative Projects and Specifically
Will There Be Funding with Within Fy‑99 to Support Web Technology?

Hamilton: Pat, Would You like To Take the First ‑‑

Dir. Shea: Let Gayle Go Ahead Because She Is Closer to the Budge and
Irm.

Hamilton: Then Can You Tell Us Whether She Got it Right or Not.

Dir. Shea: That\'s Right.

Gordon: Thanks, Pat. Rob, That\'s a Good Question. Actually, What I
Would like to Do Is Pass it onto Larry and to Bill Lamb. We Don\'t Have
Funding from Headquarters Identified for Specific Projects. We Have in
the past Identified Programs. We Had the Competition for People to Come
in with Proposals, and Then We\'ve Awarded Them the past Two Years. We
Decided this Year We Had Enough Going on That Was Really Good and it Had
Gotten Everything Started Within the State So That We Didn\'t Need to
Continue That. Maybe We Should Revisit That. I Think Probable Eat Best
Way to Do It, Though, Is Within the States, and Even Within the Field
Offices to Identify Projects and Then Perhaps Set Some Funding Aside for
That. Bill, Do You ‑‑ or Pat? I\'m Not Sure That Was the Right Answer,
but Do You Want to Add To That or See ‑‑

Dir. Shea: Gayle, I Think You\'ve Described the Dilemma in Some Senses
in That BLM\'s Budgeting Process Is Vulcanized, And Properly So. We Have
12 Different State Offices. We Have the National Office. And it Is Part
of the Difficulty I Have to Say, Ok, We Are Going To Budget this Year
for Web Activity and We Will Use the Dollars There to Act as an
Incentive. If We Put New Dollars In, We Have to Identify Places Where We
Take Old Dollars Away. One of the Problems, Obviously Is When You Have a
Big Blip, as We Have with Permit Renewals in 1999, You Can\'t Fulfill
Those Statutory Responsibilities and At the Same Time Fund the New
Innovative Approaches. Now, One of the Things That I Have Been Trying to
Do, We Did It with the Weeds Conference, And I Am Going to Propose,
Larry, That We Do it with this Conference, and That Is from the
Director\'s Budget, I Would like To Propose That We Have Three \$2,000
Prizes That Would Go to The People Who at the Conference Generate the
Best and Most Usable Idea, and the Money They Receive Will Be Used by
Them to Purchase Technology Equipment That Will Assist Them in Their
Effort to Expand the Use of the Web Within the BLM Work. That Would Be
One Incentive. Then Six Months Later, There Will Be Three Prizes, Each
\$2,000, That Would Be Available For the Most Innovative Approach That
Has Come Through the BLM in Terms of Using the Web and Information
Technologies to Further Our Work. So We Can Do, If You Will, Spot Kind
of Prizes to Allow People To Purchase Equipment They Need, But It\'s Not
Going to Be the Kind of Steady Fund Stream That People Typically Have
Associated With Their Work with the Bureau In the past. That Is Going to
Be Left up To, As Gayle Indicated, Mostly State Directors, but Also Ads
in Washington Coming One How They Allocate Their Budget over Time To
Encourage That Kind of Innovative Work. But, Larry, I Hope That You and
The Others at the Conference Will Figure out a Panel of Two Or Three
People Who Could Make Those Judgments in the Contexts Of the Phoenix
Conference for People Both Who Are There in Person and People Who Are
Viewing it by Video, and Then Shortly after the Conference Is Over,
Announce the Winners and Recognize That in Six Months in April I\'ll Be
Asking for a Similar Review of Ideas That Have Been Submitted for
Possible Rewards like We Discussed.

Hamilton: That\'s Great, Pat. We\'ll Definitely Take You up on That
Offer and We\'ll Have That Implemented Before We Leave Here This Week.
Ok. Another Question? Yes?

I\'m Allen with ‑‑ I\'m Public Affairs Officer with the Coos Bay
District. I Have a Question for Ken. We Call Ourselves a Customer‑driven
Organization, And I Think Many Respects We Are, but What Are We Doing as
an Organization That Scientifically, Systematically Asks Our Customers,
What Do They Want on the Web? Do They Really like the High‑tech Things
or Do They Just Want Basic Information? I Wonder That Myself Many Times.

Greenberger: Well, I Think The Best Thing to Do Is to Survey Your
Customers, Do Focus Groups, Find out What They\'re Looking For, Find out
What They Want. Because the Technology Is Expensive, It\'s Tough for
People To Get, You Have to Go to the Lowest Common Denominator. You Have
to Make it Simple for Those People That Have a 386 Computer. That\'s ‑‑
to Me, That\'s the Important Message You Have to Get out There, That
It\'s We Have To Give People What They\'re Looking for and We Have to
Find Out What it Is First.

Hamilton: Gayle?

Gordon: Many of Our Sites Actually Solicit Comments from People Who
Visit Them. I Know the Eastern States One That I Mentioned Earlier about
Making Patents Available Has Just Gotten Incredible Feedback, Primarily
Positive, and Some Negative, Too, and this Has Been A Real Good Way for
Them to Take What They\'ve Gotten Started and Refine to it Make it More
Customer Oriented.

Greenberger: Also One Other Thing, I Wanted to Say, If Anyone Has Any
Feedback for Us At the Washington Office, as I Mentioned Earlier, We Are
Working Right Now to Redesign The Front of the Home Page, Either Speak
to Myself or Joan From Our Office. We Love to Hear Any Feedback, Any
Suggestions People Could Make.

Hamilton: Ok. We Got Time for One More Question and this Gentleman Has
Had His Hand up for Quite a Long Time.

Rich Arnold from Colorado State Office, Webmaster. I Just Have a
Question, and it Might Be a Little Rhetorical, But I\'ll Ask it Anyway.
How Do States with More Limited Funds and Limited Human Resources Drive
Cob Tent Creation to the Field Level and Get Employees and Their
Managers And I\'ll Stress That, to Recognize the Value of Information on
the Web?

Hamilton: Ok.

Lamb: Want Me to Handle That One? La Go for It!

Lamb: Talking about the Whole Budget Thing Again, It\'s Difficult for Us
to Manage Our Budget and Get Everything Done Because We Definitely Have
More To Do than We Have People and Budget to Accomplish. But Where We
Have Information or Some Kind of a Project That Is Beneficial to Us in
Getting the Job Done, Then We Put That up as A Priority and Try to Fund
and It Make it Happen. For Instance This, Conference Here Was Done That
Way. We Felt like it Was Important That We Pull the People Together
Throughout the Bureau to See If We Could Get Some Consistency And Get
Your Ideas on What\'s the Best Way for Us to Approach the Internet
Programs in BLM. So That Was a Priority and We Placed It, and All of You
Folks Are Here as a Result of That. I Think Other Things, Too. I Go Back
to the Training Where We Have People That Don\'t Really Know How to Use
the Net or to Develop the Net at the Field Level, and So We\'ve Found
Ways Where We Can Actually Have Training over the Net Itself, And it
Does Cost Us Quite a Bit. I Know That We Just Barely Contracted for One
the Other Day For about \$300 a Person for Them To Actually Be Able to
Use the Net, Put Information on the Net. We Thought That That Was Very
Important and So We Went Ahead And Did That. I Think That\'s the Way
We\'re Going to Have to Continue to Do That. We Just Don\'t Have Large
Amounts Of Money with a Can Take and Put Into the Net. But I Think We
Need to Find Those Opportunities That Are Beneficial for Us and Use It.

Hamilton: We\'re Going to Need To Move on at this Point And, Pat, I
Would like to Thank You For Joining the Forum. We\'re Disappointed You
Weren\'t Able to Be Here in Person, but We\'re Glad to Hear You\'re
Working on the BLM Budget with The Hill, and We\'ll Look Forward To the
Pot Getting Larger, If That\'s at All Possible.

Dir. Shea: Well, Let Me Try To Give You an Update, Because, As You Know,
Larry, it Changes On Sort of the Half an Hour. The Reason I Got Delayed
this Morning Was the Chairman of Our Appropriations Committee Agreed To
See Me Because I Felt That We Were Not Getting a Fair Shake on Our Fixed
Costs, Which Really Go Right to Our Bottom Line for Each of Our
Employees. We Had a Very Good Conversation, And Right Now It\'s Sort of
a 50‑50 Call Whether We Will Operate under a Continuing Resolution or
Whether a Meeting That\'s Going on Right Now at the White House with
Speaker Gingrich Will Come to Some Resolution. My Own Betting Is That
the Politics of Veto Are Significant Enough That We Probably Will Have a
Veto and We\'ll Continue In this World of Uncertainty Through next
Tuesday or Wednesday, and So, Bill, I Want To Give You a Heads up That
Neither Senator Bennett Nor I May Be in There in Person, but Since
We\'re Learning So Much About Satellites and Interconnectivity, We May
Be Doing That with the Rights‑of‑way Conference Scheduled for next
Wednesday in Salt Lake. Again, I Want to Thank Everybody For Their Time
and I Am Very Serious about Those Prizes. I Know Each of You Probably
Have A Favorite Piece of Hardware or Software Some Other Technology
Gadget That You Would like to Have and I Would Hope Would You See this
as an Opportunity of Putting Your Creative Minds Forward on Ideas That
Could Be Shared and Then Recognizing Either at the Conference or in Six
Months That You Might Be Recognized for That. But Thank You for All Your
Time.

Hamilton: Thank You, Pat. And Let Me Thank Gayle and Bill And Ken and
Tony and Lets Give Them a Round of Applause. Great Job, You Guys. We
Need to Get Set up for Our Next Speaker, So, Randy, If You Could Come
Forward and Make Sure We Got All the Plugs in the Right Spots Here, and
a Couple Of Things That Kind of Struck Me From this Forum Is and I Think
Tony Alluded to This, a Lot of The Work That Goes into It, it Doesn\'t
Necessarily Pay off Immediately but Kind of One of The Quotes I Have
Always Enjoyed Was by Weston H. Eager, and He Said, Making Mistakes
Simply Means You Are Learning Faster. You Think about That, and with Our
Technology, We Can Make Mistakes a Lot More Rapidly than We\'ve Ever
Been Able to Do in The Past, and Our Learning Curves, I Think, Keep
Getting Steeper. But That\'s One Thing That Has Really Attracted Me over
the Years in BLM, That Every Day Is A New Challenge for Us, and I Come
to Work Every Day and I Learn Something New Every Day, And That Really
Is Invigorating, And You Feel like You\'re Growing In the Organization.
I Guess the Other Corollary Quotation Would Be from Winston Churchill
and Winston Churchill Said, Success Is the Ability to Go from Failure to
Failure Without Losing Your Enthusiasm. So I\'m Looking Forward to this
Group Getting More Enthusiastic As We Move Through the Week Here, and
Wave\' Already Had Some Failures. Some of Which Maybe You Have Caught. A
Lot of Them You Have Not. And So We\'re Declaring Success As We Move
Through These Failures. With That, Randy Hayes Was Introduced Earlier
this Morning. He Was on the Planning Committee, and He\'s Been Doing a
Lot of Work, but Unfortunately, Randy Had an Unfortunate Accident During
the Middle of This Planning Conference. He\'s an Enthusiastic Mountain
Bike Rider, and He Was Actually Out Riding in the Mountains of Colorado
with a Retired State Director, Bob Moore, and it Kind Of Shows You That
Randy Hasn\'t Completely Gotten up the Learning Curve, and You Can See
Why Somebody like Bob Moore Continues to Survive the Outdoors, Because
They Were Riding down this Steep Path, and Bob Came Zooming by Randy,
and Randy Kind of Looked Up, and the Next Thing He Knows, He\'s on the
Ground out Cold, and I\'m Wondering Whether Bob Did this Intentionally
or it Was an Accident. But There Was Actually a Tree That Was Across the
Path, and Bob Ducked under and it Randy Met it Head On. He Sent Us a
Picture ‑‑ I Guess That Was a Fax Picture? Maybe That Came to Us over
the Internet. It Was an Awful‑looking Picture Right after His Accident,
and We Were Told That He Was Going to Be Here as the Phantom, but He
Hasn\'t Had the Phantom Operation Yet. But He\'s Looking Very, Very
Good, and Those of You That Are Viewing this in the Field, Yes, His Nose
Is a Little Crooked, But it Will Be Fixed the next Time You See Him.
Randy, Join Us, Please. Give Him a Round of Applause.

Thank You, Larry. I Knew I Would Be Famous in the Bureau, but I Didn\'t
Think I Would Be Famous for Running into A Tree, and Knowing Larry, I
Kind of Suspected Maybe He Would Open it up this Way. But Now We\'ve Got
Our Keynote Speaker, and the Incredible Growth of the Internet Has
Spawned a Lot of Success Stories And Probably One of the Biggest Success
Stories Is Netscape. It\'s Not Surprising That the Bureau Has Chosen
Netscape as Its Standard but Netscape Didn\'t Stop at Just Making a
Browser. They Have Gone on to Expand into All Sorts of Different Kinds
Every Solutions on the Web and Among Those Are the Commerce Solutions.
I\'d like to Introduce Tony Decelis and He Is the Senior Systems
Engineer with Netscape. Tony\'s Focus over the Last Couple Years Here
Has Actually Been That, and That\'s Doing Commerce over the Web. So
Please Join Me. I Think We\'re Just about Ready. Please Join Me in
Welcoming Tony Decelis of Netscape. It Will Be Just a Second Here.

Decelis: Thank You Very Much, Randy, for That Nice Introduction and
Thank You All For Have Gone Me at this Great Facility. I Want to Spend a
Little Bit of Time Talking with You about What Netscape Calls the Net
Economy. Got a Little Bit of Background On That. I Have Been Involved in
Electronic Commerce in One Form Or Another for about Ten Years, But I
Came to Netscape Because I Kind of Believe That Netscape Has Created the
Vision for the Internet and That\'s What Brought Me to this Company. By
the Way, I Think Randy Called Netscape and Asked for the Real Tall Guy
Who Invented the Browser, Who Was One of the Founders of Netscape, and I
Think Our Marketing Staff must Have Stopped Listening Right After the
Real Tall Guy and They Called Me. Mark Andreesin Would Have Been The Guy
That Was the Founder of Netscape, but They Got Me Instead. I Am a Couple
Inches Taller, a Few Years Older, and I Think Mark Has at Least One More
Digit On His Paycheck than I Do. But the Net Economy Is What We\'re Here
to Talk about and How To Succeed in the Net Economy. Netscape Feels That
We\'re at Kind of a Convergence of a Few Different Things in the
Internet. There Are Business Applications. There Are Back‑end Systems
like Sap and Oracle and Now All of Those Things Are Converging, and The
Ability to Succeed in this Business Is Where We\'re at The Point Right
Now and Netscape Again Calls That the Net Economy. This Is a Quote That
I Found in \"Inc.\" Magazine a Couple Years Ago and I Think It\'s Very
Relevant and One of the Things That, from What I\'ve Seen So Far This
Morning, That I Think BLM Should Be Very Proud, Because All of These Web
Sites That We Saw this Morning in Tony and Mary Lou\'s Presentation
Showed That BLM Is Already Connected. Taking That next Step Seems to Be
the Point of this Conference, And That\'s a Very Good Direction For BLM
to Be Taking. Snow Quote of Businesses Either Being Connected or out of
Business by 2,000, as If the Y 2 K Problem Isn\'t Enough, I Think Showed
BLM Is Headed in the Right Direction. Let Me Give You a Little Bit
Background of Netscape as a Company. We Are Founded in 1994 by Mark
Andreesin and Few of His Cohorts From the University of Ill Who
Developed the Browser. I Think One of the Slides in the Presentation, I
Think They Mentioned the Invention of Mosaic. That Was the Original
Browser. That\'s What Mark and His Co‑workers Developed at the National
Super Computing Center At the University of Illinois. What They Decide
to Do Was Take That Capability and Build a Company Around It. They
Founded in 1994, Actually Went Public in 1995 with It. Here We Are Just
a Couple of Years down the Road, Kind of an Old Company in Internet
Terms Now, but Just in August of this Year, We Announced Our Third
Quarter Results, and We Generated a Little over \$150 Million in
Revenues for the Third Quarter of \'98, Which Was An 18% Growth over the
Same Period of \'97. So Netscape Is Still a Viable Company, Even with
Challenges From Other Companies in Some of The Same Technologies That We
Work In. One of the Key Points That I Like to Make There Is That We\'re
Not Just a Browser Company. That\'s What the Company Was Founded on in
1994, but Because Of Microsoft Giving the Browser Away for Free,
Netscape Also Had To Do the Same Thing. So We Went from Getting a Very
Large Chunk of Our Revenues from Browser Sales to Getting Absolutely
Zero from Browser Sales. So It\'s Fairly Remarkable to Me That Netscape
Has Changed Course And Become an Enterprise Software Business as Opposed
to This Purely Client or Browser Business and Turned it Around And
Maintained the Same or Accelerating Revenue Stream That We Had in the
past. This Picture Shows a Little Bit About Not Only the Internet in
General and Netscape\'s View of The Internet, But, Again from What I\'ve
Heard this Morning, BLM\'s View of the Internet. We Started in 1994, as
I Said, With a Commercial Browser, and An Internet Server or File Server
to Work with That Browser So You Could Put up Internet Sites. That
Frankly Back in 1994 and 1995 Were Mostly Marketing Content. People
Could Sign onto a Company\'s Web Page and Find out Who They Were, Where
They Were, What Kind of Products They Sold, Et Cetera. But Frankly, Just
Content to Download or Look At. Starting in about 1996, We ‑‑ Businesses
Started Seeing the Value of this and Actually Started Expanding from
Just Having a Marketing Type of Site To Having the Concept of an
Intranet Where People Within the Organization Could Go up to the Site,
Find Information out about The Organization, Sign up for Human Resources
Benefits, Do All Sorts of Stuff Within the Firewall of Their
Organization. This Has since Expanded So in That 1997 the Concept of
Expanding Those Intranets and Move to Go Extranets Where Organizations
Were Working with Their Suppliers or Their Customers to Exchange
Information and Actually Do a Little Bit of Business on the Web. Again,
Where We Are Now in This, What We\'re Calling the Net Economy, Is the
Convergence or The next Step Beyond All of These Points Where We\'re Not
Only Doing Business on the Web And We\'re Not Only Sharing Information
Internally, but We Are Creating Trading Communities To Do Business Where
an Organization like BLM Is Not Only Going to Deal with Their Consumers,
but They Might Deal With Their Customers Or Their Suppliers and Their
Suppliers. So What We See Here Is Kind of a Growth in the Technology and
a Growth in the Use of These Technologies until We Get to This Point of
the Net Economy. This Is Another View of the ‑‑ Kind of the Same
Information. Again, We Had the Internet Revolutions Where Some Companies
Were Take Advantage of Netscape\'s Tech Nog to Create Internal Web
Sites. Now as We Just Mentioned, We\'re Talking about the Evolution of
Doing End‑to‑end Commerce over The Internet. The Net Economy Is Being
Driven By These Large Companies, These Large Enterprises. It Doesn\'t
Have to Be a Commercial Company. It Can Be Any Enterprise That Has the
Need to Not Only Share Massive Amounts of Information But the Ability to
Do Commerce Over the Internet and a Couple Of the Things I Have Heard
Mentioned this Morning Are Very Important. In the World of BLM You Might
Have Consumers That Need to Sign Onto a Web Site and Get Licenses Of One
Kind or Another. So the Ability for an Enterprise Like BLM to Do
Commerce over the Internet Is Where We\'re Strive To Go Get in this Net
Economy. What Netscape Has Found Is That I.t. Organizations for Many
Companies Have Come to Us and Told Us That with this Whole Net Economy
and Web Enabling of Applications That I.t. Organizations Are Being Asked
to Develop Not One or Two or Three Major Projects in a Year, but
Hundreds of Applications in a Year Because There Are Many Applications
That Are Already up And Running but Now the Requirement Is to Make Those
Things Accessible to Everybody Via the Internet. So We\'re Now Talking
about I.t. Organizations That Not ‑‑ Are No Longer Acting like I.t.
Organizations but Kind of Acting Like Isps. What Netscape Has Done to
Address this Group of People Is We\'ve Developed What We Call
Services‑ready Infrastructure, And That Is Some of Our Netscape Core
Server Products, Netscape Enterprising Server, Messaging Server. All
Those Products Allow Organizations to Take Applications They Have
Already Built, Services They Are Experts At and Take Them out to the Web
And Present Them to Their Users, Customers, Whoever They Might Be. The
next Step That We\'ve Done at Netscape Is We\'ve Built Some Electronic
Commerce Applications So That Maybe There Are Some Core Capabilities
That an Organization Doesn\'t Have. We Are Going to Try and Provide Some
Applications That Give You Those Needs So That You Don\'t Have to Build
Them. Electronic Commerce Applications To Do Procurement on the Web or
Selling Products on the Web or Just Exchanging Business Documents on the
Web. The Third Thing That We Do Is Our Portal Site. The First Portal Was
the Netscape Home Page. By Default When We Sold That Browse Inner 1994,
it Pointed to Home.netscape.com. So by Default We Had Thousands Or
Millions of Customers Getting To That Netscape Home Page. That Concept
of a Home Page That Had Some Generic Company Information Has Expanded
into a Huge Market. Now We Have Yahoo and Excite That Their Entire
Business Is Based on the Portal. We Feel at Netscape We Kind of An Have
Intrinsic Advantage That We Had the First Portal and Now We Have What We
Call Net Center, And That\'s the Second Largest Site Based on Number of
Hits on The Internet. We Get Something like 70 Million Registered Users
of the Site and Hundreds of Millions of Unique Visitors in Any Given
Month. But What We Want to Do with Our Net Center Site Is Not Just Be a
Starting Point for Customers on Their Web Experience. We Want to Help
and Provide Netcenter as a Means for Gathering Additional Customers. So
We\'re Giving You the Ability To Outsource the Gathering of Customers.
We Have Some Links on Our Site On Netcenter That Would Point Regularly
Net Surfers to Your Site for Certain Information. For Example, If
Somebody Were Searching on How to Get a Certain License or Were
Searching for Information on the Salmon River, Well, Maybe Odd Link on
Netscape\'s Net Center Would That Point Them to a Certain BLM Site and
in That Regard You Are Expanding Your Scope Not Just to the People That
Know about BLM.gov but People to Surfing the Internet Looking for
Information in General. This Concept of Enterprise Service Providers I
Believe Needs a Little Bit of a Definition. Everybody Probably
Understands What an Isp Is or an Internet Service Provider. Those Are
the People like Erols And Mindspring That Give You Access as an
Individual Home User or a Business User to the Internet. As We Mentioned
Before, a Lot of I.t. Organizations Are Start to Go Act like Isps. What
Netscape Decided Is We\'re Going to Call a Large Organization, Somebody
like BLM, We Are Going to Think of Them as An Enterprise Service
Provider. Because They Are Providing All Those Services an Isp Would
Provide to All of the People Within the Organization, Within BLM, All of
Their Customers, All Of Their Users. So this Concept of an Enterprise
Service Provider Is an Organization That\'s Acting like An Isp. As an
Esp, or Enterprise Service Provider, You Can Extend Your Business out to
the Internet and To All of the Users That You Might Have. You Can Also
Take Advantage, as We Mentioned on the Last Slide, Can You Take
Advantage of Portals like Netcenter or Yeah Who or Any of the Other
Sites to Gather Additional Users to Come Into Your Sites. Customer
Relationship Management Is Also a Very Important Point, And, Again, I
Heard this Mentioned this Morning, That Not Only Gathering Customers,
but Retaining Those Customers Is Very Important to BLM. You Have to Give
Them the Information That They Need. You Have to Make it Usable. And You
Have to Make it Maybe Entertaining, Maybe Thoughtful So That Those Users
Will Come Back and Mention That Site to Other Users So That I Am Expand
Your User Base. There\'s a Couple of Examples of Companies That Have
Handled this Very Well, and These Aren\'t Necessarily Netscape
Customers. They\'re Just Customers That Have Done this Customer
Relationship Management Very Well on the Internet. Federal Express Is a
Great Example. Federal Express Was an Internet ‑‑ or Is an Internet
Pioneer. Their Site with Their Tracking Capabilities and All of the
Other Capabilities, the ‑‑ They Allow Users to Create Their Own Mailing
Labels, Shipping Labels, Et Cetera, They Forced All Their Competitors to
Come One Some Sort of Internet Strategy. Now, I Don\'t Think Any of
Their Competitors Have the Breadth or Scope of What Federal Express Has
Now, but Certainly They\'re Forcing That Entire Industry Into an
Internet Technology. Another Example Is E‑trade. E‑trade Is an Online
Securities Trader and We\'ll Talk a Little Bit More about Them in the
Future, but as Far as Customer Relationship Management Is Concerned,
E‑trade Has That Special Problem of Getting Customers and Maintaining
Those Customers. They Can Never Have Failures in Their Service That Cost
Their Customers Money or They\'re Going To Immediately Lose Those
Customers Because There\'s a Whole Bunch of Other Choices out On the
Internet to Do Securities Trading. A Third Example Is Amazon.com.
Amazon.com Has a Market Cap of Over \$3 Billion, and They Have Over 3
Million Title Oz Their Web Site. Now, That\'s Larger than Barnes & Noble
and Borders Combined. They Do it Without a Single Bookstore, Without a
Single Brick and Mortar Bookstore. Now, They Have Forced Shall ‑‑ Again,
They Have Forced the Industry to Take Notice, and as You\'ll Probably
See, I Think I Noticed it First in the Super Bowl Earlier this Year, I
Saw an Amazon.com Commercial and Then About Two Minutes Later I Saw a
Barnes&noble.com Ad. Amazon.com Was Gaining Customers. They Do One to
One Marketing. If You on and I Buy a Sports Book Today and a Week from
Now I Sign on and Buy Another Book That\'s Sports Related, They\'re
Keeping Track of That. So Maybe the Third Time I Sign On, They\'re Going
to Present Me With the Latest Titles from Those Writers, or about Those
Same Subjects. So They\'re Forcing the Industry Of Selling Books down a
Certain Path by Being the Leaders in That Industry. Another Example of a
Company That Is Working on this Customer Relationship Management Is
Citibank. Citibank Has the Goal of Having 1 Billion Customers by the
Year 2010. That\'s a Lot of Customers. So What We Think, Based on the
Stuff We\'ve Talked about So Far, We Think That the Net Economy, As
We\'ve Defined it Is at a Flash Point. There Are Companies Making
Headway. There Are Companies a Little Bit Behind. But We Think That
Citibank Is a Company That With, Again, No New Brick and Mortar
Buildings, Plans to Reach a Huge Number of Additional Customers That
They Don\'t Have Access to Currently And They Plan on Doing it over The
Internet. They Entered a Strategic Business Relationship with Netscape
Because We Had the Unique Internet Capabilities to Do Electronic
Commerce over the Internet and Create Web Sites That Citibank Thought
They Need To Do Accomplish That Goal of 1 Billion Customers by the Year
2010. Lets Talk a Little More in Detail about Some of the Products and
Services Netscape Provides to Help Companies along This Path of Becoming
Esps and Winning in the Net Economy. We Have What We Call the Services
Ready Infrastructure Which I Mentioned a Little Bit Before. That\'s Some
of Our Core Products That Allow to You Build Applications or Web‑enable
Applications. Then We Have Some Actual Applications Sitting on Top of
Those That ‑‑ They\'re What We Call Our Commerce Expert Family Products
of ‑‑ of Products. What\'s Important Here Is the Points We\'re Trying to
Get at With These Either Core Capabilities, the Services Ready
Infrastructure or the Commerce Application, and They Have to Be External
Relationship Focused. They Have to Be Scaleable, Massively Scaleable in
Some Examples. City Ban Took Get to a Billion Customers, Can You Imagine
Even If They Had 10% of Those Customers Accessing the Network To Get at
Some Information at Any One Time, That\'s a Large Number of Concurrent
Users That The Applications Have to Be Scalable to Handle. They Have to
Be Centrally Managed. Maybe Distributed Applications, But Centrally
Managed So That From One Location an Organization Can Manage the
Servers, Manage the Applications That Are Running on Those Things There.
Has to Be Legacy Integration Because We Don\'t ‑‑ We Really Don\'t Want
Companies to Have to Go Rewrite, Rebuild Things. We Want Applications
They\'ve Spent Time and Money on That Are Unique to an Organization.
What We Want to Do Is Grant the Ability to Integrate with Those
Applications, Not to Replace Those Things. Then There Also Has to Be
Security and Reliability. Security Has Been Mentioned a Cup You Times
this Morning and That\'s Obviously a Hot Button. That\'s One of the
Probably First Or Second Thing Mentioned When You Talk to Anybody about
Doing Business on the Web, Is Security. So Our Commerce Applications
Address That. Netscape Has Always Been Not Only Involved but Has Been an
Inventor of Standards on the Internet. Ssl or Secured Socket Layers Was
Invented by Netscape. What That Gives from You a Browser to a Internet
Connection A Secure Connection Where All Traffic Going Back and Forth
Across That Line Is Encrypted. There Are Other Security Standards in
That Area That Netscape Is Either Participating On the Standards
Committee or Has Invented Those Standards Where We Think Doing Business
or Commerce on the Internet Is at Least as Secure as Doing Commerce Any
Other Method, for Example, over a Value‑added Network. We Think That
These Security Methods That Are out There Are An Enhancement to What
Currently Exists. Let\'s Put Names of Products up Just So That You Can
See Those Products That Fit into Each of These Pieces of the Picture
Here. Our Specific Products in Each of These Boxes Deliver a
Comprehensive Line of Tools to Either Build or Run an Application on the
Internet. For Example, If You Were Talking About a Massive Scalability
Problem, Our Netscape Directory Server Would Be a Tool to Use Because
Could You Put All of the Users in One Location So That They Could Have a
Single Sign‑on, Keep Track of Their Certificates, Keep Track of Their
E‑mail Address in One Centralized Location and Our Directory Server Can
Manage Millions upon Millions of Users In its Database in One Centrally
Managed Location. Netscape Applications Server, If Legacy Integration Is
a Key Point, Our Netscape Applications Is Server Is a Tool You Might Use
Because the Applications Server Has the Ability to Connect to Varied
Back‑end Systems. In the Commerce Space, If What You Need to Do Is Move
Documents, Business Documents, Back and Forth, Our Netscape Ec Expert Is
a Product You Might Use. What I\'m Getting at Here Is Netscape Has a
Variety of Products That Meet Varied Needs, So Whether You\'re Building
Your Own Application, or Whether You Need an Application to Do Commerce
on the Web, Netscape Has Tools or Products to Meet Those Needs. Let\'s
Give Some Customer Examples. I Think this Helps to Understand Some of
These Things, Those Bullet Points along the Left‑hand Side. We Can Give
Customer Examples, And it Helps to Clarify the Situations. External
Relationship Focused. Telefonica Is the Largest Supplier of Telephone
Services in the Spanish Speaking World. Their Problem Was They Had a Lot
Of Small and Medium‑size Companies That Didn\'t Have the Wherewithal,
Either Did Have the Money or Equipment Necessary to Do Edi with Their
Trading Partners. So What They Have Done Is Built A Trading Community
Where They\'re the Clearing House for All of These Small and
Medium‑sized Companies. They\'re Granting Access to the Smaller
Companies Just with Web Front Ends Where the Smaller Companies Can Just
Type in a Url, Fill in a Form That Turns Into an Edi Document and Then
Gets Submitted to Their Trading Partner, Whether It\'s Another Small or
Medium or Large‑size Company. Telefonica Is Managing All Those
Relationships and All the Communications Associated with Those
Relationships to Enable These Thousands of Companies, Whether They\'re
Small, Medium or Large Companies, That Are Customers of Telefonica\'s
Phone Services but They Are Also Customers and Suppliers of the Entire
Trading Community. So They Have Enabled That Whole Trading Community.
Bay Networks Is Another Example Where They Have Used Our Directory
Server to Put Thousands of Users Within Bay Networks and Also Customers
of Bay Networks into One Instance Of Directory Server So They Have A
Single Sign‑on to Hundreds of Applications. They Also Used Our Ec Expert
Problem Because They Had a Bunch Of Suppliers or Distributors Who Were
Sending Them Information in A Variety of Methods. They Were Sending it
in Paper Mail, E‑mail, Voice Mail Messages, Whatever You Can Think Of,
They Were Sending this Information into Bay Networks, And Bay Networks
Had to Do Data Entry of That Information into Their Sap System on the
Back End. Well, Can You Certainly Imagine The Nightmare That Was
Involved There. Not Only Keeping up with the Data Entry, but All of the
Errors That Resulted from Reentering this Data That Had Already Been
Entered in One Place Before. So What Bay Did Was They Implemented Ec
Expert. They Sent out an Excel Spreadsheet Template to All the
Distributors and Said, from Now On, this Is the Only Way That Can You
Send Me Information, in This Excel Template, as an E‑mail Attachment.
Now, That\'s at Least as Easy as What All of Those Distributors Were
Doing Before Except for Maybe the Guys Leaving Voice Mail Messages with
the Information. But over E‑mail, over Every Week Or Every Month These
Distributors Are Sending this Information as an E‑mail Attachment. Ec
Expert Takes That Excel Spreadsheet Which Is Essentially A
Comma‑delimited File, Translates it into the Format That Sap Requires.
So All the Data Entry Is Gone. All the Errors Associated with Rekeying
this Data Are Gone and It\'s All Done in a Lights‑out Basis. So Bay
Networks, All They Have To Do Is Do a One‑time Setup of The Trading
Partner, Whoever the Distributor Is and Where That Data Has to Go in the
Sap System And They Don\'t Have to Touch it Anymore. Talk a Little Bit
about Some Scaleable ‑‑ Where Scalableness Was the Big Issue. E‑trade
Has Hundreds of Thousands of Users and as the Stock Market Goes Through
its Gyrations That We\'re All Too Familiar with for the past Couple of
Months Here, They Get Tens of Thousands of Concurrent Users Trying to
Execute Trades And If They Have a Server Go Down During Any One of These
Periods Where the Stock Market Is Either on a Sharp Downturn or A Sharp
Upturn, They Are Going To Cause Losses of Millions of Dollars and
They\'re Going to Result in Lots of Lawsuits Against E‑trade for Losing
Those Transactions. So E‑trade Had Probably the Biggest Scalability
Issue. They Had to Be Able to Scale to Manage Their Normal Traffic but
Then They Also Had to Be Able to Scale to Handle the Peaks and Valleys.
So What They Use Is Netscape\'s Application Server. What That Gives Them
Is Lode Balancing, Fault Tolerance and Failover. They Have this Cluster
of Servers That Are Running the Application and If I\'m Connected To
E‑trade and I\'m Processing a Buy or a Sell Transaction, and If Somebody
Walked along and Kicked the Plug out of the Wall Of One of Those
Servers, Netscape Applications Server Has Shared the Information about
What Was Happening in That Transaction with All of the Other Servers in
the Cluster. So the Fact That Somebody Kicked The Plug out of the Wall
of One Of Those Machines Doesn\'t Matter. One of the Other Servers Will
Pick up That Transaction Immediately Where it Left off. I Don\'t Even
Have to Sign Back In. I Maintain My Connection, and E‑trade Continues
Whatever They Were Doing in the Background. Their Connections to Their
Database. My Transaction Is Completed. The Other Thing That They\'ve
Been Able to Do Is They\'re Right Down the Road from Sun and If They
Have Ever These Huge Peaks And Valleys of Traffic, They Go Down to Sun
and Say, Hey, We\'re Experiencing Another Big Hit, Can You Loan Me a Sun
Enterprise 10,000 and They Wheel it down The Road and Plug it in and
Without Bringing the System Down, That New Server, That New Machine
That\'s on Line, Shares Information with All of the Other Existing
Machines and Now Handles Additional Load. Verisign Is Another Company
That Scalability Issues. They\'re One of the Huge Certificate
Authorities on the Internet. They Use Netscape Certificate And Directory
Server to Manage Who Those Certificates Are. They Use the Directory to
Manage A Little over 3.5 Million Digital Certificates. Now, Digital
Certificates, We\'re Going to Talk More about Those When We Get into
Security, but This Is, Obviously, a Scaleable Issue Because They Have to
Manage the 3.5 Million Uses, Who They Are Which Type of Certificate They
Have, Which Level, When it Expires, All That Information and They Have
to Be Able to Dispatch Certificates at Any Given Time. So They Obviously
Have Another Scaleable Issue. Centrally Managed, Where Managing Central
Applications Is A Key Factor, Ford Has 250,000 Suppliers, 110
Applications, Thousands of Dealers, Thousands Of Employees Within Ford,
and Then Hundreds of Employees at Each of the Dealerships That Sell Ford
Products. So What They Needed Was the Ability to Keep Track of All of
Those People in One Central Location. So They Have this Massive
Directory That They Keep Track Of Who the People Are, What Applications
They Have Access To, What Their Digital Certificate Is, What Their
E‑mail Address S a Bunch of Other Information. But What That Gives Ford
Is the Means to Centrally Manage All of Those Users. If Somebody Moves
from One Dealership to Another, or One Division to Another Within the
Ford, It\'s as Simple as Going Into That Directory and Just Changing a
Little Piece of Information about That Person. We Don\'t Have to Go to
the Hundreds of Applications and Modify Addresses for That User In Each
of Those Hundreds of Applications. We Do it in One Central Location.
Also Key, If Somebody Leaves the Organization, We Can Remove Them From
One Location, and We\'ve Secured All of Those Hundred Applications
Instead of Having To Go to Each One of the Applications and Say That
this Person Has Left the Company. We Can Remove That User from That One
Central Directory, and Therefore Remove Access to Any Of the
Applications That They Might Have Had. Home Depot Wanted to Create a
Central Directory So That All The District Managers and All of The Store
Managers Could Share Information. Now, this Is More than Information in
Home Depot\'s Case Than Just Who Is Using the System and the
Applications. They\'re Actually Using These Directories to Keep Track of
Some of the Products and Pricing, et Cetera, That They Have Across These
Stores. So since They\'re Managing it in One Central Location, All of
the Store Managers, All of the District Managers, Have One Single Point
to Access the this Information, and Home Depot as a Corporate Entity Can
Maintain That Information in One Place And All of the Information Is
Accessible to All of Those End Users from That Central Location. Lets
Talk about Legacy Integration. John Hancock Had Some Applications That
Were Tax Calculations for a Lot of Their End Users. That Became Kind of
a Pain Because the Users Were Having to Do Paper Calculations to Figure
Out Tax on Securities or Insurance or Whatever it Was That They Were
Selling. What They Did Was Web Enabled an Application They Had Already
Built. So Their Development, Their I.t. Shop Built this Application in
The Back and All They Needed to Do Was Web Enable to it a Bunch Of Users
in the Front End, People with Laptops and Hand‑held Computers That Were
Out There Talking to Customers That Needed to Do These Tax Calculations
on the Fly. So What They Did Was They Used Our Application Server,
Integrated it with an Ibm Ims System in the Back End That Talks to a
Little Bit of Netscape Application\'s Servers Capabilities to Integrate
to Varied Systems. What it Gave Those End Users, The People in the
Branches, or People out on the Street Talking To Customers, the Ability
to Do Was Just Sign on from a Web Page, from a Browser to a Url, And Do
this Tax Calculation Wherever They Were, Sitting in Front of the Client.
So They Could Do it on the Fly. They Didn\'t Have to Worry about All of
the Formulas That They Need to Do Memorize to Do it on A Notebook. They
Just Had to Sign onto the Application, Do That Tax Calculation and Move
On. They Also Are Using Netscape\'s Buyer Expert Product to Do
Procurement. They Plan on Having about Seven,000 Users in the Company Be
Able to Sign onto the System And Do All Internal Procurement Of Office
Supplies, Office Furniture, et Cetera. They Do \$300 Million in That
Type of Buying as a Company. \$300 Million. They Expect to Save
Something in The Neighborhood of 20 to 30% of The Cost of Those
Purchases Because, If You Think about It, When You\'re Buying from Just
a Paper‑based Catalog, You Have to Figure out an Order Form, You Have to
Go Put it in Somebody\'s Inbox, They Will Have to Sign Off on That, Pass
it off to the Next Person, et Cetera. So it Takes a Little While to
Process That Purchase Order. Then You Have the Need of Somebody like Me
Who May Be out Talking to You Folks at BLM and I Realize I Need to Buy a
Floppy Disk Drive for My Laptop Because I Forgot to Bring Mine with Me.
Well, I Am Probably Going to Go To the Store and Buy One and I Will Be
Buying it off Our Contract, Which There Is Going To Be Some Premium
Associated With That Purchase. Well, with the System like the One That
John Hancock Is Implementing, Users Will Be Able To Sign on from
Anywhere and Purchase These Goods on Contract With a Supplier. Now, They
May Need to Request a Federal Express Delivery or They May Need to
Request The Ability to Go to the Local Staples and Pick up the Goods.
But They Can Buy the Goods on Contract Because They Will Have A Single
User Interface to Access All That User Interface. So It\'s a Single
Interface, a Single Point of Sign‑on for All Our Users to Sign on and
Buy All Of Their Goods. Booz‑allen & Hamilton a Large Technology and
Business Consulting Firm. They Serve the Government. The Government Came
to Them and Said, by Early 1999 They Had to Have the Ability to Do All
of The Invoicing via Electronic Means. Well, Booz‑allen Was the First To
Get up and Running with That. They Use Our Ec Expert Product And They
Exchange Invoices with Defaz and Some Other Government Agencies via the
Web. They Are Doing it All over the Internet Using the Ec Expert
Product. So They Are Way Ahead of the Curve. They Were Told, I Believe
It\'s January 1st of \'99, They Needed To Be up and Running Doing
Electronic Invoicing. They Have Been Doing it for a Couple Months
Already. And this Has Reduced Their Cycle Time of Getting Paid on These
Invoices. So They\'re Actually Making Money Faster by Doing this
Electronically. So the Government Deemed That They Had to Do this by
Certain Date. Well, They Decided That, Hey, This Is Beneficial to Us
Anyway, So Lets Get on this Right Now And Lets Start Doing it
Electronically and They Have Implemented a Solution Already. Lets Talk
about Security. We Mentioned Verisign Already. They and Netscape Have
Worked Together to Form a Pki, Which Is A Public Key Infrastructure.
Netscape Has a Dod‑wide License With the Government to Provide Our
Directory Server and Our Certificate Server to All Dod Employees. It\'s
Being Run Through Dsa Where All Employees Will Be Given a Digital
Certificate and Verisign, Whether They\'re Netscape Certificates or
Verisign Certificates Doesn\'t Matter. An End User, Military Employee,
Or Government Employee Will Be Able to Either Come up to an Office or
Sign onto a Web Site And Give Some Information about Themselves So That
They Can Acquire a Digital Certificate. They Will Be Given a One‑time
Password at That Point. They\'ll Be Connected to a Certificate
Authority, Whether It\'s a Netscape Certificate Authority or Verisign
Certificate Authority and with That One‑time Password They Will Be Able
to Acquire Their Public Key. The Certificate Server Will Store That
Information So That From That Point On, They Have a Certificate That
They Can Use From Their Laptop or from Their Desktop to Access
Applications, And the Directory Server That\'s Being Maintained by
D.o.d. Keeps Track of Who They Are, What Type Of Certificates They Have
and Can Manage ‑‑ Centrally Manage Kind of like the Ford Example Who Has
Access to What Applications. So Where Security Is Central to Business,
the Netscape Certificate Server and the Directory Server Are the Tools
That You Would Use to Address Security Issues. Lets Talk about Our
Support and Services. One of the Things I Heard in This Panel Discussion
Was the Training Was a Big Issue. One of the Things That Netscape Has
Done Is We\'ve Helped Some of Our Customers and Partners with Some
Computer‑based Training. I Heard a Cost Mentioned of Something in the
Neighborhood of \$300 per User for Online Training. Well, That\'s True.
It Can Be Very Expensive. But What Netscape Has Helped People Do Is
Develop Web‑based Training Either to Be Done Online or to Be Distributed
to Users on a Cd Where You Still Access the Cd Using a Browser And Go
Through Training on Some Of the Issues That You Were Talking about this
Morning, Whether It\'s Building Web Sites Or Managing Netscape
Enterprise Servers, Any of Those Issues That We Talked about Today. But
We Also Have Training Within Netscape to Do Either On‑site Training of
Some of Our Products Or Can You Come to Our Mountain View Location or
Other Locations To Do Training. We Also Have Technical Support Services,
24 by 7 Support for All Our Products and Applications. We Have Quite a
Few Partners That Are Either Systems Integrators or Consulting Firms
Like Booz‑allen That Go out and Resell Our Products and Help Companies
to Implement Some of The Solutions We\'ve Talked about In the past Few
Minutes. Lets Talk about the Net Economy And Netscape. What We\'ve Come
to the Conclusion of Is as We\'ve Said Before the Net Economy as We\'ve
Defined it Is at a Flash Point. We Think of Ourselves as Innovators in
this Internet Technology. This Convergence of Technologies, These Web
Applications That Are Being Built, Some of the Internal Process Managers
like Sap and Oracle and Peoplesoft and Your Supplier and Customer Base,
All Of Those Things Are Coming Together, and What Netscape Wants to Do
Is Address Not Only The Convergence of Those Technologies into the Net
Economy, and Giving Organizations like BLM the Ability to Win in this
Net Economy, but We Also Want to Manage and Help Organizations in That
Tough Decision of Build, Buy or Outsource. So with Our Services‑ready
Infrastructure, We Feel That, as I Said Before, You\'ve Built a Bunch of
Applications Already. You Have Some Core Competencies In Those
Applications, in Those Needs, That a Company like Netscape Doesn\'t Know
Anything About or Doesn\'t Know Even Nearly as Well as You Do What Those
Applications Have to Do. So with the Services‑ready Infrastructure, You
Can Take Those Applications to the Web. Can You Use Enterprise Server or
Some of the Other Tools to Web Enable and Grant Access to All Of Your
Users and Customers over The Internet. Then We Also Have the Tools to Do
These Commerce Expert Applications Where If That Isn\'t A Core
Competency of Your Organization, You Need to Exchange These Business
Documents over the Web, or over Value‑added Networks or over Any Other
Means, Netscape Has Some Capabilities in That Area. So We\'ve Built
These Applications So You Could Implement Them in a Relatively Short
Period of Time Without Affecting Those Applications That You\'ve Been
Working Years On That Are Unique to Your Organization. And Then, Again,
We Also Have Netcenter, Which Gives You the Ability to Draw from an
Additional Customer Base. There\'s Tens of Millions of Users Running
into Portal Sites Like Netscape\'s Netcenter or Yahoo or Any of Those
Sites. So We\'re Going to Give Organizations the Ability to Try And Rein
in Some of Those Customers That Are Hitting Those Sites. And the Value
Proposition to You, as an Organization Many Netscape Thinks We Have Is
We Can Help Deliver These Services In a Global or National Sort of Way
So That You Can Expand What You\'ve Currently Done, and Some Of the
Sites That Tony and Mary Lou Showed Earlier Were Very Impressive and I
Think BLM Has Already Taken Some of Those Steps from Being the Web Sites
To an Intranet to an Extranet And I Think the next Step Is That Net
Economy Step. In Conclusion, Netscape Has Helped Quite a Few Companies
That Are Global, Year 2000 Companies, to Achieve What We Call this Net
Economy. We Think We Have the Products, The Services, the Tools to Help
Organizations like BLM to Win in That Net Economy. Are There Any
Questions I Ask Answer?

I\'m Joan from the Washington Office. My Question Is, since Netscape Has
Changed its Focus on a Variety of New Products, Are They Going to
Continue to Offer In the Future the Netscape Browser, or Are They Going
to Be Phasing That out?

That\'s a Very Good Question. We Are Definitely Not Phasing Out the
Browser. That Is What We Built the Company On, and We\'re Going to
Continue to Keep the Browser Current, Enhance the Browser as We Go
Forward. One of the Steps That We\'ve Done In 1998 Is We\'ve Taken the
Source Code to the Browser ‑‑ What Other Companies Did Earlier In \'98
and \'97 Was They Made the Product Free on the Internet. You Could Go to
an Internet Site And Download the Browser. We Took Appear Step Further
and Provided the Source Code, the Programming Code, to Our Browser And
Gave That Away for Free on The Internet. So We Went from a Company of
2400 People, Which Maybe 1500 of Those Are Engineers and 300 or 400 of
Those Are Engineers Working on the Browser, to a Group of Millions of
Engineers Working on the Browser. We Formed a Group Called Mozilla.org
and If You Don\'t Know the History, I Will Give That to You in a Minute,
but We Formed That Organization Which Tracks the People That Have
Downloaded the Source Code and Then Submitted Enhancements to The Source
Code over Our Internet Site. So There Is a Group of People That Are
Managing All of Those Millions of People That Are Building and Enhancing
Our Browser and Figuring out the Things That They\'re Doing to the
Browser That Make Sense for a Product That\'s Going to Go out To
Large‑scale Organizations Like BLM and They Incorporate it Into the next
Releases of the Product. Now, What We\'re Saying with this Free Source
Code and Mozilla.org, If You Want to Take The Browser Source Code and
Develop Something Unique to Your Organization and Your Application,
Fine. Go ‑‑ Here\'s the Source Code. Go Build What You Need. But If You
Find Something Lacking in the Browser or an Enhancement That You Think
Might Fit the Entire Internet User Community, Submit That into
Mozilla.org and We Will Take That into Account and Put That In the next
Release of the Browser. So We Definitely Are Not Phasing Out the
Browser. There Was a Recent Survey from Idc, Which Is One of the
Companies That Measures the Types of Browsers That Are Being Used on the
Internet, and Depending on How You Analyzed The Statistics, You Might
Say That Microsoft Has a Larger Share of the Browser Market than
Netscape. But Netscape Finds That Very Important. We Build Our
Applications, All The Applications We\'ve Talked About, Don\'t Have to
Have a Netscape Browsers or Netscape Communicator to Access Those
Applications. Can You Use Any Browser You Want. But We Still Think It\'s
Important to Have Our Browser Out There in the Marketplace Because Some
of the Capabilities That Exist in Netscape Communicator or Navigate or
Don\'t Exist in Some of the Other Products. So We Can Go to a Customer
and Say, Well If You Have Communicator, You Might Be Able To Do this
Additional Level of Security on Your Transaction That You Aren\'t Able
to Do with Another Browser. So That Was the Long Answer. But the Short
Answer Is, Absolutely Not. We Are Not Going to Phase out The Browser.
Any Other Questions?

Paul, Did You Have One?

Yes. Two Questions. You Talked about the Importance Of the Scalability
of the Products You Provide but I Would Like to Talk about the
Importance of the Openness of The Products as Compared to Other
Solutions Which Are Sort Of Proprietary from End‑to‑end.

Another Good Question. Thank You. All the Netscape Products Are Built on
What We Call a Netscape One Infrastructer. The O in One Stands for Open.
We Are Not Only Parts of Many Standards, Bodies and Committees, We Are
the Inventor Of the Many of the Standards. Ldap Is a Standard You May Be
Hearing about Now in the Internet Circles and That\'s for Lightweight
Directory Access Protocol. The Guy That Invented Ldap Is a Guy Named Tim
House and He Was At the University of the Michigan When He Invented
Ldap. Now He Is an Employee of Netscape. What I Am Getting at There,
Absolutely Maintaining Openness Of Our Products, Allowing Connections to
Varied Back‑end Systems, the Applications That We Talked About, Allowing
Access From Not Only Netscape Navigator And Communicator but Other
Browsers as Well, and Adhere to Go Standards for Electronic Commerce and
Directory Structures and Catalog Structures and All of Those Things Are
Forefront in How We Develop Our Products. So I Think You Will Find That
Netscape Will Always Develop Their Products in an Open Method. We Have
Application Programming Interfaces to a Lot of Our Products That We
Publish the Api So That If You Have Some Special Code That You Want to
Insert Into the Product, You Can. So I Think That Definitely You Will
See Netscape Adheres to Open Standards in Developing Their Products.

Larry from Wyoming. Can You Tell Me, Like, Would We Be Able to Get a
Bureau‑wide Security Socket That Would Work For All of Our Offices and
Then Develop Our Own Procurement Programs Within That?

Sure. That\'s ‑‑ That Whole Build‑buy Outsource That We Were Talking
About, Yes, You Could Definitely Do That, Because You Could Create ‑‑ We
Might Have to Talk About this a Little More Offline, but Certainly You
Could Create That Infrastructure Using The Services‑ready Infrastructure
Pieces of the Product to Create the Secure Web Enabled Site. But Then
You Would Also Have Some of the Applications That We Have to Do the
Procurement So That All of Your Users Could Sign on to That Single Site
and Do the Procurement in a Secure Fashion. So I Think We Can Definitely
Address Those Needs. We Might Need to Talk More about That Offline. Any
Other Questions.

Is the next Version of Your Browser Going to Support Active X
Technologies?

That\'s a Good Question. Probably Not in the next Version Of the
Browser. The Version That\'s in Preview Release Right Now Is 4.5. I
Believe You Can Go to Our Web Site and Download the Preview Release
Versions of That. Maybe in the 5.0 Time Frame. On the Netscape Home Page
There Is a Section under Products That Has Some of the Future
Capabilities of the Product, and I\'m ‑‑ to Be Honest, I\'m Not Exactly
Sure Where We Stand on Active X, but You Might Want to Check on That
Site to See If You Can Find an Answer. I Am Pretty Sure It\'s Not Being
Addressed in 4.5.

Gus from the California BLM Office. I Am Wondering If You Have Any
Information on the Future of the Netscape Editor, That Comes Free Now
with ‑‑

the Web Composer You\'re Talking about?

Yes.

it Comes Free with the Browser and We\'re Definitely Maintaining That
Product as Well. We Also Have Some Partnerships In the Works with
Companies like Net Objects Fusion Where Can You Use That Product in
Stereo with Netscape Communicator to Develop Web Pages and Web Sites.
We\'re Definitely Going to Maintain the Composer Product as Part of
Communicator. But What You Might See in the Near Future Is Other
Partnerships with Some of the Other Web Page or Html Editor Type
Products out There That Will Be Bundled with Netscape Navigator or
Netscape Communicator.

My Name Is Dean from the Arizona State Office. In Previous Versions of
Netscape You Had a Switch That Would ‑‑ Minus K Would That Allow
Netscape to Be a Kiosk Type of View. In Later Versions, I Haven\'t Seen
That. Is That Something You\'re Phasing Out or Are You Going to Do That
A Different Way?

Well, I Think We\'re Going to Address That a Different Way. One of the
Problems You Have With the Concept of Cookies in a Browser, a Cookie Is
a Small File That You Store on Your Browser That Maintains Information
about You and the Application That You\'re Connected To. What Happens
with Cookies Is That since You Have That File Locally, Unless You
Disconnect From the Application, If You Had A Kiosk Where Somebody
Signed Onto an Application with a User I.d. and Password and Left That
Application or Connection up and Running, and Walked Away from The
Kiosk, the next Person That Came up Could Use the Information in the
Cookie to Access Some of That Same Information That Was Already out
There. So It\'s Really a Security Issue. We Are Going to Address in That
A Different Way in the Future, Because We Have ‑‑ We\'ve Talked To a
Couple of ‑‑ the Navy, for Example, That They Want to Start Doing Some
of Their Procurement Activities Online and They Want To Extend this out
to All Sailors at Sea Who Don\'t Have Laptop Computers or Don\'t Have
Desktops When at Sea. So What They Want to Do Is Either Present a Kiosk
on a Ship Or a Kiosk at Certain Docking Locations Where a User Could
Sign onto this Kiosk and Access Information. You Should See Something
Coming Out from Netscape. We See That as a Big Opportunity With
Organizations Distributed All over the World That Don\'t Necessarily
Have a Hard Internet Connection at All Times. Ok?

Any More Questions?

No More Questions. Tony I Have One. Does Netscape Have a Strategy For
Web Enabling Any Variety of Databases?

Yes, the Netscape Application Server, Thank You for That Question, the
Netscape Application Server Is a Product Formerly Known as Kiva, like
the Artist Formerly Known as Prince. The Company Kiva Software, We Were
Partnering with a Couple of Companies That Did this Web Enabling of
Applications and Integration to Back‑end Databases, and What We Came to
Find Was That All of the Trade Shows That We Were At, Kiva Application
Server Was Winning The Best of Show for That Type Of Product. So We
Bought Them. And What We Have Now Is the Kiva Application Server Is Now
Known As the Netscape Application Server. What It\'s Role in Life Is to
Web Enable Applications. It Takes from You a Client‑server Scenario to
Maybe A Multi‑tier Client‑server Where You Have the Client out Front,
Any Number of Databases or Data Sources in the Back End, it Could Be
Oracle, Informix, Sybase, Whatever the Database Is On the Back End and
Netscape Application Server Is the Piece In the Enable That ‑‑ Middle
That Enables the Varied Clients On the Front to Connect to the Varied
Data Stores on the Back End. Thank You Very Much for Having Me.

Hamilton: You Can See Why Tony and I Could Never Appear Together. They
Couldn\'t Get Us in the Same Frame. He\'s Either Too Tall or I\'m Too
Short. I\'m Not Sure Which it Is. Tony, I Had a Question. What about
Transporting Wild Horses over the Internet. You Thought about That?

Decelis: Too Much Bandwidth.

Hamilton: I Knew He Would Have a Great Technical Answer. We\'re Going to
Go Back down to The Studio for Our Field Viewers, and We\'ve Got a
Couple Of Interviews That Are Going to Go on down There. So Back down to
the Studio We\'ll Go. And Then I Have a Couple of Announcements I Need
to Make Here for the Rest of the Group. We Do Have Exhibitors. They\'re
in the Building next to Us Here. I\'ve Had a Couple of Reports That
They\'re Getting Lonely. They\'re Not Getting Enough Attention. We May
Have to Get Them Some Counseling.

Announcer: You\'re Watching The National Training Center\'s Live
Coverage of the BLM\'s National Web Conference in Phoenix, Arizona. Now,
Your Program Hosts Tony Garrett and Tina Gromo.

Gromo: Hello, Again. In this Segment of the Telecast, We Are Joined by
Bob, the State Director from Nevada and He Has Been a Conference
Participant All Morning. Hi, Bob.

Hi. How Are You Doing.

Garrett: Welcome to the Program. Nevada Is One of Those States Where
There Has Always Been and Continues to Be a High Demand, And You Could
Say Probably a Growing Public Demand for Information from the Land
Management Agencies, and I Know That must Be a Special Challenge For
Your Staff in Nevada.

Abbey: it Is. We Manage 48 Million Acres of Land in the State of Nevada.
67% of the State. It\'s a Timely Question, Too, Because We Just Got the
Results Of a Survey That Was Conducted By the University of Nevada
Regarding Public Land Management In That State. They Went out and Polled
Various Citizens from Nevada to See How They Felt about Public Lands and
The Management of the Bureau of Land Management. One of the Results of
the Survey Indicated That a Lot of People Believe That They\'re Not
Getting Sufficient Information about How Those Lands Are Being Managed,
About the Programs That We Manage on the Public Lands There In the
State, and the Opportunities That They Have to Participate in the
Decision‑making Process. You Know, the Message That We\'re Responding
with Is That There\'s A Lot of Information Available To the Public
Through the Use of Internet, as One Avenue, Regarding Public Lands and
Our Programs, and We Also Use the Internet as Well as Other Medias To
Request Information and Also Input from the Public on How Best to Manage
Those Programs.

Gromo: Bob, You Were Talking A Little Bit Earlier about the Population
in Nevada, and That In Itself Is Very Interesting. Can You Talk a Little
Bit about That and How That Impacts the Way People Do Get Information
Now?

Abbey: the Best Estimates I Have Indicate That There\'s Approximately
1.3 Million People In the State of Nevada and Only 1.1 Million of Those
People Live In Las Vegas, or in the Communities Adjacent to Las Vegas.
So There\'s Only a Couple Hundred Thousand People That Live Outside
Clark County or the Vegas Area. It\'s Important That We Not Only Provide
Emphasis on Getting Information out to the Public Through the Use of
Internet, but We Also Maintain Our Other Means Of Communicating with the
Public, Because We Still Have a Population That Lives in the Rural Parts
of the State.

Garrett: Do You See the Internet as a Tool Perhaps Even To Help Change
Public Perception About Land Managers and Land Management Agencies? I
Know in Nevada a Great Deal of Progress Has Been Made in Producing a
More Cooperative and Collaborative Relationship with Some of Our
Partners out There. County Commissioners and So Forth. Is That Going to
Help with Us Those Folks?

Abbey: We Made Some Great Strides, Tony, in Developing Better Working
Relationships With the County Governments as Well as State Government,
and It\'s Something We Take a Great Deal of Pride In. Certainly Internet
Is a Medium That We\'re Going to Use, Continue to Use, and Hopefully
Perfect it Even More So in Communicating with the Public. You Know, My
General Belief Is That Information Leads to Knowledge, and Knowledge
Leads To Success, and All That\'s Built Around Communications. In My
Experience, and in the One Year I Have Been in the State of Nevada,
Communications Is the Key to Success, and the Internet Will Help Us
Convey a Message And Convey Information That Will Be Quite Useful as We
Work Together to Address Many Issues And Challenges We Have Regarding
Public Lands Management in the State of Nevada.

Gromo: Bob, Obviously Wild Horses and Burros Are a Big Issue in Nevada.
A Little While Earlier in the Studio We Had a Demonstration of The Adopt
a Horse and Burro Internet Side. That\'s a Pilot Project. What Do You
Think about That?

Abbey: Nevada Manages a Little over Half All the Wild Horses That the
Bureau of Land Management Has Responsibility For. So Any Adoption
Success That We Have Throughout the United States Certainly Helps Us
Deal With the Horse Issues That We Face in the State. Overpopulation of
Horses in Some Of Our Herd Management Areas Has Led to Resource
Deterioration, And So We Certainly Support the Adoptions Using the
Internet as Well as Our Continuing Efforts With Satellite Adoptions
Throughout the United States. We\'re Looking Forward to Piloting Our Own
Video Adoption This Fiscal Year Where We Actually Film Horses That Would
Be Available for Adoptions and ‑‑ in Much the Same Way You See Cattle
Being Sold Now. We Would Market Those Horses Using a Satellite Downlink
and Get the Message out Through the Internet for Screening Potential
Adopters, Their Applications and Hopefully, You Know, Getting the Word
out That this Video Adoption Is Going to Be Available for Them to Use.
From Our Perspective, Get the Pick of the Litter. They Can Get Them
Coming into The Palomino Valley Holding Corrals, Right Outside of Reno
And These Are Quality Horses. It\'s My Understanding That We Have a
Little over a Thousand Horses Still at Palomino Valley. It\'s Important
That We Find Good Homes for Those Horses.

Garrett: Bob, You Know, Another Seems to Be a Potential ‑‑ Certainly
Potential Broad Application of the Internet Is To Provide a Forum for
Greater Interagency Cooperation. I Know Sometimes That\'s a Challenge
for Government Agencies. Won\'t Come as a Surprise to BLMers out in the
Field. But to Get Some Common Efforts Behind One Particular Program or A
Web Site. We\'ll Be Talking in a Little Bit With Bev Upstairs and
Somebody From the Floor Who Will Talk About a Particular Web Site That
Is a Model for Success for Interagency Cooperation. Do You See That at
the State Director Level as an Opportunity To Bring Greater
Collaboration, Say, with the Forest Service or Other Land Management
Agencies?

Abbey: It\'s a Tremendous Opportunity. I Transferred to Nevada from the
State of Colorado about a Year Ago N Colorado We Initiated the
Service‑first Concept Where We Co‑locating with the U.s. Forest Service.
We Were Sharing Scarce Skills. We Were Administering Joint Programs a
Great Deal of Success Has Come from That Pilot Effort. I Hope During My
Time in Nevada That We Will Export That Idea Into the State of Nevada
and Work Closer with the Other Land Management Agencies There, Because
None of Us Are in a Position Any More with the Reduced Budgets of Really
Managing the Lands and the Resources on Our Own. We\'re Going to Have to
Share. And Sharing Information Through Internet and Downlinks, et
Cetera, Is Certainly One Way of Doing Business a Little Better And More
Efficiently.

Gromo: Speaking about How BLM Is Doing Business, You Mentioned To Me
That You Are Sitting on a Committee, the Information Technology
Investment Board. Can You Tell Us a Little Bit More about What That
Does?

Abbey: It\'s a Board Headed Up by Director Pat Shea and Deputy Director
Nina Hatfield. There\'s a Couple Members of the Executive Leadership
Team on That Board, as Well as Some Other Folks Who Work in Irm. We
Screen the Various Programs And Opportunities to Invest in Technology to
See Where We Ought To Apply Our Resources, Our Short Resources Relative
to Financial Resources, and Where We Can Really Get the Biggest Bang for
the Bucks. As Many of the Speakers Pointed Out this Morning, Technology
Is Increasing as a Rapid Rate, and We Really Need to Make Sure That As
We Invest Our Resources That We\'re Going to Get the Most for Those
Dollars and That We Can Actually, You Know, Take Efforts Or Make Efforts
to Reduce Work Loads at Every Opportunity That We Have, Because That\'s
One of The Thing That We Continue to Hear from Our Employees, Is That We
Are Continuing to Be Asked to Do More and More Things, and We\'re Not
Bringing on More People.

Garrett: All Right. We\'re Going to Go Upstairs to The Washington Room,
and Bev Gorny Who Is Standing by Will Give Us More Perspective from The
Field about Some of the Issues We\'ve Discussed and Particularly, Bev, I
Wanted to Give a Tip of the Hat to Recreation.gov, Which Is One of The
Success Stories in Terms of Interagency and Interdepartmental
Cooperation. It Won a Golden Hammer from the Vice‑president for the
Approach They Have Taken. Two Things about Recreation.gov That Strike Me
as Being Particularly Instructive as a Model and One of Those Is the
Interagency Cooperation, but the Other Is the Focus on Customer Service.
So, Why Don\'t You Give Us a Little More Information, Bev, From ‑‑ with
Your Guest There on How Recreation.gov and Those Kinds of Common Agency
and Interagency Activities Are Impacting Our Efforts on the Ground.

Gorny: I Have with Me Ken Mahoney from the Arizona State Office, Located
Right Here in Phoenix, and He Was Kind Enough To Join Me this Afternoon.
Ken, Could You Tell Us a Little Bit How the Technology of the Internet
and Usage of the Web And Even Specific Sites like Recreation.gov Are
Helping Managers Work with the Recreation Program on the Ground?

Sure. Thank You. I Think Here in Arizona We\'ve Taken a Real Great
Advantage of The Web to Put up Pages on Just The Variety of Recreation
Opportunities That We Have Here In Arizona, from Trails to Camping Sites
to the Wilderness Areas That We Have Established, River Opportunities.
Just a Great Number of Things. And it Gives Us the Opportunity To Put
out Information That Has Been Requested Frequently, If You Will, in the
past. It\'s a Great Deal of Information Of a General Nature That Will
Help Us Cut down on Specific Inquiries That We Have from the Public and
Our Customers. That Way it Freeze up Our Time Out in the Field to Get
after a Lot of Other Work That Is out There.

Gorny: So You See this as a Valuable Tool, as a Time‑saving Device, as
Well as Disseminating Information to a Wider Audience?

Exactly. It Works Both Ways, of Course, To Give the Public the
Information That They\'re Looking For and When We Get Information
Requests, They Can Be Referred To the Web or They Can Be Downloaded and
Mailed Out, Any One of a Number of Opportunities There to Provide That
Information. Rec..Gov Has the Opportunity, as Well, We Have Heard Some
of the Comments this Morning about Blurring the Agency Lines That The
Public Doesn\'t Necessarily Care About, to Provide the Public with
Information on Various Types of Activities and The Geographic Locations
for Those Activities and Also with The Opportunity to Tie the Specific
on the Ground Field Office or Wherever They\'re Located Web Sites to
Give More Information to the Public Once They Narrow down the Kinds
Things They Want to Do.

Gorny: So You See this as a Key Customer Service Tool Because it Does
Blur Those Lines Between Our Arbitrary Administrative Lines. It Really
Helps the Public Find What They\'re Looking for?

Yeah, I Think it Really Does. And of Course, We\'re Looking for More
Feedback from the Public on How it Does Provide Them the Service, but I
Think That\'s Exactly Right. That\'s the End Goal.

Gorny: Ken, Thank You Very Much for Your Time and Back to You in the
Studio.

Garrett: Thanks, Ken and Thanks Bev And, Bob, Thanks for Joining Us in
the Studio.

My Pleasure.

Gromo: Well, That about Wraps It up for Today\'s Coverage. We\'ll Have
Two Broadcasts Segments Tomorrow, the Opening Session Will Cover
Business on The Web. The Second Morning Session Will Focus on How the
News Media Gather Information on the Web. We\'ll Be Hearing from Jeff
Unger Of the \"Arizona Republic\" Newspaper and Jason Baer of Channel 3
Television Here in Phoenix. And in the Afternoon, There Will Be a
Session on Innovative Web Technology.

Garrett: Speaking of Innovative Web Technology, Don\'t Forget to Check
out the Video Streaming of this Conference Available at the Site
Web.tc.BLM/webconference. Presentations Here at the Conference Are
Available at That Internet Site in Real Time as They\'re Broadcast, or
Can You Access Them Any Time after the Broadcast for the next 30 Days.
We\'ll Be Back Again Tomorrow on Satellite Galaxy 6, Transponder 24
Vertical. Keep Your Downlink Equipment Right Where it Is. It Begins with
a Test Signal at 7:30 A.m. Pacific Daylight Time. Until Then, Thanks for
Watching And So Long from Phoenix.

Announcer: to Help Your Office Participate in Future Telecasts, See the
BLM Satellite Downlink Guide and Visit the NTC Home Page on the World
Wide Web. NTC\'s Internet Address Is www.ntc.BLM.gov. Transcripts of
this Program and Other NTC Broadcasts Are Available on the Home Page.
For More Information on Upcoming Distance Learning Events, as Well as
Traditional Courses, Call the Training Center at 602‑906‑5500. Or Visit
the Home Page. This Broadcast Has Been a Production of the BLM National
Training Center.