**Statement of Work**

**BACKGROUND**

This order is to provide the Environmental Protection Agency, Office of
Human Resources (OHR) with CART (Computer Assisted Real-Time captioning)
support services.

The work will be performed in space to be designated by EPA, primarily
at EPA headquarters and other Washington, D.C. area EPA facilities, with
some regional locations as well as some out-of-state assignments. The
CART personnel will report to the EPA Headquarters location requested by
the Interpreting Services Coordinator, also identified as the Project
Officer under this contract. The Project Officer will orient CART
operators, assign work, monitor contractor performance and approve
invoices per occurrence.

**REQUIREMENTS**

The vendor will provide an estimated 200 hours of Computer Assisted
Real-Time captioning (CART) services during the one year base period and
an estimated 200 hours of CART support services during each option
period.

The CART personnel are required to have a skill level equivalent to a
senior journeyman expert with at least three years specialized
experience in the technical arena. The CART personnel shall be capable
of providing services in a wide variety of employment settings. The CART
personnel shall be responsive to the needs of the Deaf and hard of
hearing EPA employees.

The vendor shall provide professional CART operators who shall make
every effort to arrive at scheduled assignments at least 30 minutes
prior to the start of the assignment, to set up and be prepared to work
at the start time.

The vendor shall notify the Contract Officer of the name of the CART
operator/s at least two full business days before the job is to take
place.

The vendor shall not send the same CART personnel to future EPA
assignments when the Project Officer has notified the contractor that
the CART operator's skills are insufficient to handle the task for a
particular client based on services provided by that person at past
meeting(s). Likewise, if a CART operator's manner is unprofessional, or
if the CART operator lacks substantive experience or training, the
vendor will be notified and the person shall not be sent to future EPA
assignments.

The CART personnel will furnish all Deaf / Hard of Hearing consumers
with a draft print-out or disk of the CART transcription immediately
upon completion of the assignment. No extra charges for this print-out
or disk will be assigned.

The vendor shall be CBI (Confidential Business Information) certified
and comply with Environmental Protection Agency Acquisition Regulation
(EPAAR 1552.235.70, EPAAR 1552.235.71, and EPAAR 1552.235.79. In order
to see the full text for these clauses, please see
[[EPAAR]{.underline}](http://ecfr.gpoaccess.gov/cgi/t/text/text-idx?sid=52c48b59c02b4481b8576a658c6e69ab&c=ecfr&tpl=/ecfrbrowse/Title48/48cfrv6_02.tpl)
If there is a problem with this internet link, use the search feature at
[[www.epa.gov]{.underline}](http://www.epa.gov/) and search for the term
EPAAR.

The Project Officer will notify the vendor of assignment via written
technical direction (by e-mail), and the vendor will confirm receipt of
the request in writing (by e-mail) within two business days.

The Project Officer will also monitor vendor performance and approve
invoices. CART personnel shall report to the location specified in the
e-mailed CART request issued by the Project Officer.

The vendor must primarily schedule CART services as a major function of
their business and be stationed in the Washington, D.C. metropolitan
area. This order requires significant interaction between the Call
Ordering Officer/Project Officer, the vendor and the CART personnel, and
cannot be successfully administered from a remote location. Invoices
will be sent monthly in an electronic format (PDF or Word documents are
the current standard), including all the assignments that took place
that month. The CART personnel must be fully accessible by phone or
email throughout the business day.