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| # VBA IRM Handbook No. 4.03.02.HB1 Internet/Intranet Management       |
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  -----------------------------------------------------------------------
  This handbook contains the procedures that the Chief Information
  Officer (20S) has developed to implement VBA IRM Policy Directive No.
  4.03.02, Internet/Intranet Management, of *VBA Manual M20-4, Part I*.
  Appendix 1 contains the VBA Information Management *Internet/Intranet
  General Guidelines.* Appendix 2 contains the VBA Information Management
  *Internet/Intranet Home Page Guidelines.* Questions concerning these
  procedures should be directed to the appropriate members of the VBA
  Internet Users Group (IUG) Executive Board as discussed in the
  *Internet/Intranet General Guidelines.*

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  All VBA employees, contractors, and consultants who use VBA automated
  information systems that access the VBA Intranet or the Internet World
  Wide Web, as well as employees, contractors, or consultants who are
  developing Intranet and Internet home pages will follow these
  procedures.

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+---+----------------------+---+----------------------------------------+
|   | # [WHO               |   | # [ACTION]{.underline}                 |
|   | (Actor)]{.underline} |   |                                        |
|   |                      |   | #                                      |
|   | #                    |   |                                        |
+---+----------------------+---+----------------------------------------+
| ! | Chief Information    |   | a\. Oversee the development,           |
| [ | Officer (20S)        |   | implementation and maintenance of the  |
| ] |                      |   | VBA Intranet (the agency\'s nonpublic, |
| ( |                      |   | internal internet) and VBA             |
| m |                      |   | participation and presence on the      |
| e |                      |   | publicly accessible collection of      |
| d |                      |   | interconnected networks commonly       |
| i |                      |   | called the Internet.                   |
| a |                      |   |                                        |
| / |                      |   |                                        |
| i |                      |   |                                        |
| m |                      |   |                                        |
| a |                      |   |                                        |
| g |                      |   |                                        |
| e |                      |   |                                        |
| 1 |                      |   |                                        |
| . |                      |   |                                        |
| w |                      |   |                                        |
| m |                      |   |                                        |
| f |                      |   |                                        |
| ) |                      |   |                                        |
+---+----------------------+---+----------------------------------------+
|   |                      |   | b\. Sponsor and provide guidance to    |
|   |                      |   | the VBA Internet/Intranet User Group   |
|   |                      |   | (IUG).                                 |
+---+----------------------+---+----------------------------------------+
|   |                      |   | c\. Invite directors of all major VBA  |
|   |                      |   | VACO elements and a representative     |
|   |                      |   | sample of field stations to appoint    |
|   |                      |   | representatives to the IUG.            |
+---+----------------------+---+----------------------------------------+
|   |                      |   | d\. Sponsor and provide guidance to    |
|   |                      |   | the VBA Internet User Group (IUG)      |
|   |                      |   | Executive Board.                       |
|   |                      |   |                                        |
|   |                      |   | (See Appendix 1, *Internet/Intranet    |
|   |                      |   | General Guidelines.*)                  |
+---+----------------------+---+----------------------------------------+
|   |                      |   |                                        |
+---+----------------------+---+----------------------------------------+
| ! | Directors of VACO    |   | Appoint representatives to the IUG.    |
| [ | Offices, Services    |   |                                        |
| ] | and Staffs and       |   |                                        |
| ( | Selected Field       |   |                                        |
| m | Stations             |   |                                        |
| e |                      |   |                                        |
| d |                      |   |                                        |
| i |                      |   |                                        |
| a |                      |   |                                        |
| / |                      |   |                                        |
| i |                      |   |                                        |
| m |                      |   |                                        |
| a |                      |   |                                        |
| g |                      |   |                                        |
| e |                      |   |                                        |
| 2 |                      |   |                                        |
| . |                      |   |                                        |
| w |                      |   |                                        |
| m |                      |   |                                        |
| f |                      |   |                                        |
| ) |                      |   |                                        |
+---+----------------------+---+----------------------------------------+
| ! | Directors of the     |   | Appoint representatives to the         |
| [ | Information Exchange |   | Executive Board.                       |
| ] | Division (20S35),    |   |                                        |
| ( | Systems              |   |                                        |
| m | Configuration and    |   |                                        |
| e | Architecture Staff   |   |                                        |
| d | (20S32) and VBA      |   |                                        |
| i | Assistant            |   |                                        |
| a | Information Security |   |                                        |
| / | Officer for Policy   |   |                                        |
| i | (20S1)               |   |                                        |
| m |                      |   |                                        |
| a |                      |   |                                        |
| g |                      |   |                                        |
| e |                      |   |                                        |
| 3 |                      |   |                                        |
| . |                      |   |                                        |
| w |                      |   |                                        |
| m |                      |   |                                        |
| f |                      |   |                                        |
| ) |                      |   |                                        |
+---+----------------------+---+----------------------------------------+
| ! | VBA IUG Executive    |   | a\. Control and coordinate VBA         |
| [ | Board                |   | Internet/Intranet policy as well as    |
| ] |                      |   | business application development and   |
| ( |                      |   | deployment.                            |
| m |                      |   |                                        |
| e |                      |   |                                        |
| d |                      |   |                                        |
| i |                      |   |                                        |
| a |                      |   |                                        |
| / |                      |   |                                        |
| i |                      |   |                                        |
| m |                      |   |                                        |
| a |                      |   |                                        |
| g |                      |   |                                        |
| e |                      |   |                                        |
| 4 |                      |   |                                        |
| . |                      |   |                                        |
| w |                      |   |                                        |
| m |                      |   |                                        |
| f |                      |   |                                        |
| ) |                      |   |                                        |
+---+----------------------+---+----------------------------------------+
|   |                      |   | b\. Ensure the VBA Intranet            |
|   |                      |   | site/server is managed and             |
|   |                      |   | administered in accordance with all    |
|   |                      |   | applicable guidelines and standards.   |
+---+----------------------+---+----------------------------------------+
|   |                      |   | c\. Act as liaison for VBA to the VA   |
|   |                      |   | Webmasters and their management of the |
|   |                      |   | VA Internet site/server.               |
+---+----------------------+---+----------------------------------------+
|   |                      |   | d\. Maintain VBA IRM Directive No.     |
|   |                      |   | 4.03.01, *Internet/Intranet            |
|   |                      |   | Management*, VBA Handbook No.          |
|   |                      |   | 4.03.01.HB1, the VBA Information       |
|   |                      |   | Management *Internet/Intranet General  |
|   |                      |   | Guidelines* (Appendix 1), and          |
|   |                      |   | *Internet/Intranet Home Page           |
|   |                      |   | Guidelines* (Appendix 2)*.*            |
+---+----------------------+---+----------------------------------------+
|   |                      |   | e\. Arrange for the development and    |
|   |                      |   | maintenance of VBA Internet/Intranet   |
|   |                      |   | directives, handbooks, and guidelines  |
|   |                      |   | that may from time to time be          |
|   |                      |   | required.                              |
+---+----------------------+---+----------------------------------------+
| ! | VBA Internet User    |   | a\. Advise, guide and develop the use  |
| [ | Group (IUG)          |   | of internet technology within VBA and  |
| ] |                      |   | direct VBA\'s Internet and Intranet    |
| ( |                      |   | efforts.                               |
| m |                      |   |                                        |
| e |                      |   |                                        |
| d |                      |   |                                        |
| i |                      |   |                                        |
| a |                      |   |                                        |
| / |                      |   |                                        |
| i |                      |   |                                        |
| m |                      |   |                                        |
| a |                      |   |                                        |
| g |                      |   |                                        |
| e |                      |   |                                        |
| 5 |                      |   |                                        |
| . |                      |   |                                        |
| e |                      |   |                                        |
| m |                      |   |                                        |
| f |                      |   |                                        |
| ) |                      |   |                                        |
+---+----------------------+---+----------------------------------------+
|   |                      |   | b\. Meet as required to consider VBA   |
|   |                      |   | Internet and Intranet issues and       |
|   |                      |   | concerns raised by the Executive       |
|   |                      |   | Board.                                 |
+---+----------------------+---+----------------------------------------+
| ! | Directors of VACO    |   | a\. Ensure employees participating in  |
| [ | Offices, Services,   |   | the VBA Intranet or Internet follow    |
| ] | Staffs, Area         |   | the VBA Information Management         |
| ( | Offices, and Field   |   | *Internet/Intranet General Guidelines* |
| m | Facilities           |   | (Appendix 1).                          |
| e |                      |   |                                        |
| d |                      |   |                                        |
| i |                      |   |                                        |
| a |                      |   |                                        |
| / |                      |   |                                        |
| i |                      |   |                                        |
| m |                      |   |                                        |
| a |                      |   |                                        |
| g |                      |   |                                        |
| e |                      |   |                                        |
| 6 |                      |   |                                        |
| . |                      |   |                                        |
| e |                      |   |                                        |
| m |                      |   |                                        |
| f |                      |   |                                        |
| ) |                      |   |                                        |
+---+----------------------+---+----------------------------------------+
|   |                      |   | b\. If creating organization home      |
|   |                      |   | pages for public access through the    |
|   |                      |   | Internet or organization home pages    |
|   |                      |   | for employee access through the VBA    |
|   |                      |   | Intranet, follow the VBA Information   |
|   |                      |   | Management *Internet/Intranet General  |
|   |                      |   | Guidelines* (Appendix 1) and           |
|   |                      |   | *Internet/Intranet Home Page           |
|   |                      |   | Guidelines* (Appendix 2)*.*            |
+---+----------------------+---+----------------------------------------+
|   |                      |   | c\. Authorize employee access to the   |
|   |                      |   | Internet on a business need basis.     |
|   |                      |   | Request access for those employees.    |
|   |                      |   | Manage and monitor employee Internet   |
|   |                      |   | usage and compliance with Acceptable   |
|   |                      |   | Use Policies.                          |
+---+----------------------+---+----------------------------------------+
|   |                      |   | d\. Where appropriate, identify a      |
|   |                      |   | point-of-contact between the VACO      |
|   |                      |   | office, Service/Staff, or Field        |
|   |                      |   | Station and the IUG Executive Board to |
|   |                      |   | act as the organizations Intranet      |
|   |                      |   | and/or Internet site manager.          |
+---+----------------------+---+----------------------------------------+
|   |                      |   | e\. Area, Regional Office, VACO        |
|   |                      |   | Service and Office Directors are       |
|   |                      |   | responsibile to ensure that the        |
|   |                      |   | content of information that their      |
|   |                      |   | employees post to the                  |
|   |                      |   | internet/intranet is accurate and      |
|   |                      |   | sound. Directors are responsible for   |
|   |                      |   | seeing that information posted has     |
|   |                      |   | been appropriately coordinated to      |
|   |                      |   | guaranty integrity, quality and        |
|   |                      |   | consistency of information from a VBA  |
|   |                      |   | organizational perspective.            |
+---+----------------------+---+----------------------------------------+
|   |                      |   | f\. Area, Regional Office, VACO        |
|   |                      |   | Service and Office Directors will      |
|   |                      |   | ensure that information that will be   |
|   |                      |   | released to the Internet/Intranet will |
|   |                      |   | have at least the same level of        |
|   |                      |   | coordination as information that is    |
|   |                      |   | released to other media.               |
+---+----------------------+---+----------------------------------------+
|   |                      |   |                                        |
+---+----------------------+---+----------------------------------------+
| ! | VACO office,         |   | a\. Coordinate with IUG Executive      |
| [ | Service/Staff, or    |   | Board on establishing and maintaining  |
| ] | Field Station        |   | appropriate Internet and/or Intranet   |
| ( | identified           |   | sites on VBA servers.                  |
| m | points-of-contact.   |   |                                        |
| e |                      |   |                                        |
| d |                      |   |                                        |
| i |                      |   |                                        |
| a |                      |   |                                        |
| / |                      |   |                                        |
| i |                      |   |                                        |
| m |                      |   |                                        |
| a |                      |   |                                        |
| g |                      |   |                                        |
| e |                      |   |                                        |
| 7 |                      |   |                                        |
| . |                      |   |                                        |
| e |                      |   |                                        |
| m |                      |   |                                        |
| f |                      |   |                                        |
| ) |                      |   |                                        |
+---+----------------------+---+----------------------------------------+
|   |                      |   | b\. Follow the VBA Information         |
|   |                      |   | Management *Internet/Intranet General  |
|   |                      |   | Guidelines* (Appendix 1) and           |
|   |                      |   | *Internet/Intranet Home Page           |
|   |                      |   | Guidelines* (Appendix 2), and other    |
|   |                      |   | guidance as may from time to time be   |
|   |                      |   | provided.                              |
+---+----------------------+---+----------------------------------------+
| ! | VBA Employees,       |   | a\. Limit use of the Internet to       |
| [ | Contractors, and     |   | business needs.                        |
| ] | Consultants          |   |                                        |
| ( |                      |   | b\. Comply with the Acceptable Use     |
| m |                      |   | Policies of the VBA Information        |
| e |                      |   | Management *Internet/ Intranet General |
| d |                      |   | Guidelines* (Appendix 1).              |
| i |                      |   |                                        |
| a |                      |   |                                        |
| / |                      |   |                                        |
| i |                      |   |                                        |
| m |                      |   |                                        |
| a |                      |   |                                        |
| g |                      |   |                                        |
| e |                      |   |                                        |
| 8 |                      |   |                                        |
| . |                      |   |                                        |
| e |                      |   |                                        |
| m |                      |   |                                        |
| f |                      |   |                                        |
| ) |                      |   |                                        |
+---+----------------------+---+----------------------------------------+

![](media/image9.wmf)

This handbook is approved. It will be used to implement *VBA IRM Policy
Directive No. 4.03.02 of VBA Manual M20-4, Part I*. Place it in *Part II
of M20-4* behind *Tab 4.0, Systems Management and Network Support*.

> By Direction of the Under Secretary for Benefits

original signed

> Newell E. Quinton
>
> Chief Information Officer

+-----------------------------------------------------------------------+
| # Appen                                                               |
| dix 1 VBA Information Management Internet/Intranet General Guidelines |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| This document outlines general guidelines that have been adopted by   |
| the Veterans Benefits Administration (VBA) in its effort to use       |
| Internet technology to make information and services available to the |
| public through the Internet World Wide Web (WWW or Web). This         |
| document defines policies with regard to VBA employee use of web      |
| technology and access to the Internet. These guidelines also apply to |
| the VBA Intranet, an VBA internal information system based on         |
| Internet technology.                                                  |
|                                                                       |
| The *Internet/Intranet General Guidelines* have been published        |
| independently of this handbook. The most recent version may be placed |
| behind this page in the M20-4 binder or accessed through the ARMS     |
| System or found on the VBA Intranet Home Page.                        |
+-----------------------------------------------------------------------+

### 

+-----------------------------------------------------------------------+
| # Appendi                                                             |
| x 2 VBA Information Management Internet/Intranet Home Page Guidelines |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| This document outlines the general guidelines that have been adopted  |
| by the Veterans Benefits Administration (VBA) for use on VBA Home     |
| Pages. These guidelines apply equally to pages developed for the      |
| internal VBA information system known as the VBA Intranet (at         |
| \"http://152.125.94.12/\") and to the VBA site on the Internet (at    |
| \"http://www.va.gov/\"). These guidelines apply to all VBA sites,     |
| whether on VA owned equipment or not, and to all VBA employees.       |
|                                                                       |
| These guidelines are not directive in nature. They should be          |
| considered as style guides, not templates. They are meant to indicate |
| general approaches to using and maintaining an emerging technology in |
| a professional manner.                                                |
|                                                                       |
| The *Internet/Intranet Home Page Guidelines* have been published      |
| independently of this handbook. The most recent version may be placed |
| behind this page in the M20-4 binder or accessed through the ARMS     |
| System or found on the VBA Intranet Home Page.                        |
+-----------------------------------------------------------------------+

###