ROSS/IQCS Message Activity

Instructions and FAQ

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When you first pull up this page from Administration \> Review ROSS
Response Messages, the default setting is "Errors Only". This will
display all of the warnings, errors, or informational messages sent from
ROSS in response to the transactions that were sent by you from IQCS.
This is the same data you used to see on the previous version of this
page. The data is sorted to show you the most current responses first.
You will no longer be able to delete your response messages as that
makes it difficult to troubleshoot problems. IQCS will manage the volume
of this data through an archiving process on a schedule that is yet to
be determined. Once you have the page up, you can use the available
input fields and check boxes to limit or expand the number of
transactions that display on the page.

If you want to see data for just one employee, you may enter the Emplid
and then press the "Fetch Data" button. When using the Emplid, you will
see not only the transactions for your User Id, you will see all of the
activity for that Emplid regardless of who sent it. Each user will only
be able to look at employees to which they have access.

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Keying in a date will allow you to look at just the activity for a given
date range. If you key only the From Date, you will see everything from
that date to the present. If you want to see activity for a more
specific range, put a value in both the From Date and the Thru Date.

The check boxes allow you to control which message activity you would
like to see. Check the "Include Sent Msgs" box to see if you
successfully sent data to ROSS. Check the "Include All Rcvd Msgs" to see
all of the responses from ROSS including the successful responses. This
is a good way to see that your data has been processed by ROSS. For
every transaction you send to ROSS, you should get back some kind of
response. If the Status field next to the transaction says DONE, then
the data was processed. If the Status field says ERROR or TIME, you
should contact the IQCS Help Desk because that indicates a problem with
the interface to ROSS.

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Once you have entered the criteria for your search, press the "Fetch
Data" button to refresh the page with new data. If you are looking for a
response from ROSS, you should wait a few minutes before pressing the
"Fetch Data" button again to refresh the data.

NOTE: Occasionaly the interface is running very slowly or is taking time
to process the IQCS requests because of some kind of failure. If you are
checking the boxes for both Sent and Received transactions and you see
that you are not getting response messages when you refresh the page,
you should contact the IQCS Help Desk to see if they are aware of a
problem. When the interface is running well, it should not take long to
receive a response. If the system is running behind, sending the
transaction again will not help.

FAQ

**Q: Can I enter data in all of the search criteria fields?**

A: Yes, you can with the exception of the "Include All Rcvd Msgs" and
"Errors Only" check boxes. These check boxes are mutually exclusive
because the "Include All Rcvd Msgs" will bring back all ROSS responses
including the errors.

**Q: Can I leave all of the search criteria fields blank?**

A: If you leave all of the fields blank including the check boxes, you
will get no data back. If you use the check boxes (especially the Sent
and All Rcvd) and leave the other criteria blank, you will get back more
data than you probably want and it may take a few minutes to get your
results.

**Q: Can other users look at my data?**

A: The IQCS help desk and support staff can see activity for anyone.
Other users that have access to the same employees as you will be able
to see your transactions if they search by Emplid.

**Q: What if I don't see what I expect? For instance, what if I
unchecked the "Send To Ross" flag on the qual card to delete the qual
but I don't see a Delete Qual transaction when I go to the Review ROSS
Response Messages page?**

A: If you don't see a transaction you sent and you have checked the
"Include Sent Msgs" box and pressed the "Fetch Data" button, it is
likely that no message was sent. There is a set of complex rules that
govern when the IQCS system should send data to ROSS. Call the IQCS Help
Desk if you are concerned about something you see or don't see on this
page.

**Q: What if I don't see a response to a message I sent?**

A: Every message sent to ROSS should receive a response whether it be in
the form of an error message or a transaction successful message. If
after waiting a few minutes for a response you still don't see one when
you press the "Fetch Data" button to refresh the page, call the IQCS
Help Desk to see if they are aware of a problem or backlog. If the
following day you still do not have a response for your transaction, you
will need to resend it.

**Q: Sometimes when I add a resource to the Clearinghouse, I get a
message back saying they were added with Clearinghouse ID xxxxx followed
by a message that says they were rejected as a duplicate. What is going
on?**

A: If you send more than one request because you didn't get a
Clearinghouse ID immediately, one request will be processed successfully
and the others will be rejected.

**Q: Some of the messages that come back from ROSS don't make sense.
What should I do?**

A: If you don't understand what the message from ROSS is saying, call
the IQCS Help Desk for assistance.