**Kennedy Integrated Communication Service (KICS)**

**Supplemental Proposal Instruction**

**Section L**

L.12 (KICS) MISSION SUITABILITY PROPOSAL (TECHNICAL PROPOSAL
INSTRUCTIONS)

The Technical Proposal shall be fully self-contained as Volume I and
completely separate and apart from the other Volumes required. The full
contents of this volume shall follow the organization of the sections
which follow, and the content shall be as described in those sections.

Additional instructions for preparing your technical proposal are as
follows:

**SCOPE OF PROPOSAL**

Submit a proposal that includes all aspects of the effort as described
in the Performance Work Statement. In the event that organizations other
than the prime offeror are involved in conducting this work, their
relationships during the effort shall be explained and their proposed
contributions to the work shall be identified and integrated into each
part of the proposal, as appropriate. The RFP will result in the KSC
work package of base contract of 4 years and 9 months, with the option
to extend the contract for 3 years, and 2-year option periods. This
solicitation contemplates only one award for the included Performance
Work Statement.

The Performance Work Statement is unclassified. However, access to
classified documents will be required. The selected contractor shall
possess a Security Clearance. Contractor personnel with access to
Government installations and data must comply with standards and
regulations imposed by the responsible government entity.

The contract resulting from this RFP shall be on a \"performance basis\"
except for tasks. The Contractor will be responsible for staffing the
contract with appropriate skills and numbers of personnel to assure
excellence of performance within the costs proposed.

Offerors are encouraged to submit their best, most realistic and
competitive proposal **as the Government intends to award based on
initial offers if at all possible.** In addition, they are encouraged to
consider innovative productivity improvements, effective
cross-utilization of operations and engineering staff, and cost
effective quality enhancements. The successful Contractor shall perform
all elements of the Performance Work Statement of the resultant contract
within the costs proposed and negotiated. **INNOVATIVE APPROACHES
SATISFYING THE PERFORMANCE WORK STATEMENT ARE ENCOURAGED.**

**PROPOSAL ORGANIZATION**

[MISSION SUITABILITY FACTOR]{.underline}

The mission suitability proposal should clearly and fully demonstrate
understanding of all the requirements associated with this procurement.
This understanding should consider not only the technical aspects of
this procurement but should clearly define the management approaches for
meeting these requirements. Providing responses indicating compliance
with the Performance Work Statement items by paraphrasing the
requirement or referencing "standard procedures" or "standard practices"
will be considered inadequate. All the sections in the Mission
Suitability proposal must provide sufficient detail as to how the
objectives and requirements that are described in the PWS will be met so
that an effective evaluation of the proposal can be made. This proposal
should include descriptions of techniques and procedures that will be
followed in execution of the contract. Information previously submitted,
if any, will be considered only if it is resubmitted as part of this
proposal. Information incorporated into the proposal by reference shall
not be considered.

The Mission Suitability Factor is made up of three sub-factors: (S-1)
Technical Approach, (S-2) Management Approach, and (S-3) Safety & Health
Plans. Organize the Mission Suitability proposal volume consistent with
the structure of this section to facilitate evaluation of the proposals.

The sub-factors are described in the following paragraphs. Additionally,
specific scenarios that will be considered key to the evaluation process
will be discussed. Propose methods of meeting the requirements described
in each scenario that will consider the management, technical, cost,
safety and mission assurance approaches.

The proposal should not limit itself to only discussing compliance to
these sub-factors; they are considered the minimum. Discuss any
additional features that are judged to be significant in meeting the
requirements in this procurement.

**[(Sub-Factor S-1) Technical Approach]{.underline}**

The Offeror shall demonstrate its understanding of the requirements and
its ability to meet all of the functional requirements associated with
the PWS by responding to the following:

The Offeror shall provide a narrative response that expands upon all for
the functions in the PWS of this RFP that demonstrates your
understanding and comprehension of the requirements as described in the
PWS in a way that shows the Offeror fully understands the nature of all
the work.

Operating Current Systems

The Offeror shall discuss in detail an approach and demonstrate an
understanding of how to successfully perform the tasks necessary to
provide the communications support and services described in attachment
J-1, section 1.0 and 4.0 Fully describe the technical processes and
procedures to be used in meeting the requirements. Emphasize the
critical requirements unique to KSC's communication systems and key and
any proposed innovative approaches to meet those requirements.

The Offeror shall describe the proposed approach that demonstrates an
understanding of the issues and challenges in providing communications
support and services in the large and extended campus-like environment
at KSC. Describe how the approach will ensure all communication systems
in a widely distributed geographical area will be operated, maintained
and sustained to meet the customers' communications requirements.
Describe how the approach will support the greater than 15,000 customers
and users associated with the PWS descriptions in attachment J-1 Section
4.0

The Offeror shall describe the proposed approach that demonstrates an
understanding of the issues and challenges in providing communications
support and services on all current communications systems, technologies
and services specified in the RFP. Describe in detail how the wide range
of communications systems defined in attachment J-1, section 4.0 and
Appendix 5 will be operated and maintained. Discuss approach to ensure
video, audio, computer network, telephone, RF, copper and fiber and
other systems will be effectively operated, maintained and sustained.

The Offeror shall describe the proposed approach that demonstrates an
understanding of operating communication systems and services in a
dynamic operational, administrative, and science/engineering
environment. Discuss how multiple, simultaneous support needs will be
met. Describe in detail how to ensure the missions and goals of multiple
programs and projects are met including the daily/hourly real-time
changes in the operations described in attachment J-1, section 4.0.

Improving Current Systems and Service Levels

The Offeror shall describe the proposed approach that demonstrates an
understanding of planning technical efforts to transition KSC
communications systems and services to meet the vision discussed in
attachment J-1 sections 1.0 along with the requirements in attachment
J-1 section 4.0 and 5.0. Describe how technical alternatives are
developed, analyzed and selected. Describe how involvement in design
efforts by the contractor for 1) NASA or other contractor led efforts;
2) Jointly led efforts by KICS and others; and 3) KICS led efforts will
take place. The proposal shall describe the approach to improving
communication requirements processes, customer satisfaction levels,
integrated work and task control and ongoing systems expansion,
reconfiguration and updating as discussed in attachment J-1 sections
1.0, 2.0 and 4.0. The contractor shall fully describe technical
approaches to meet operational requirements while concurrently upgrading
systems and increasing communication system support and availability
levels.

The Offeror shall describe the proposed approach that demonstrates an
understanding of communications requirements and processes to improve
customer service levels and effectiveness. The Offeror shall describe
the integrated requirements processes for collecting, recording,
tracking, statusing, fulfilling, verifying and closing communication
requirements.

The proposal shall describe in detail how customer requirements
satisfaction will be measured and the processes that will ensure viable
solutions are created, instituted and validated. The proposal shall
include descriptions of methods to effectively gather, organize, track
and assess customer expectations and experiences.

The Offeror shall describe the approach for providing integrated
visibility and technical status for all systems, support and efforts.
The Offeror shall describe the proposed processes to ensure trends and
issues are detected and addressed in a timely fashion. This includes
lifecycle/closed loop processes ensuring decisions and efforts that
resolve the problems and bring closure to issues.

The Offeror shall describe its planned approach to assuring expansion
and re-configuration of systems is successfully completed to meet
customer requirements. The proposal shall describe a plan to routinely
update aging and ineffective systems and technologies to ensure
continued support and services. The proposal shall demonstrate
proactive, cost effective and innovative approaches for replacement of
obsolete or inefficient government furnished property.

The Offeror shall describe any proposed arrangements and involvement
with telecommunication affiliates with respect to improving current
system and service levels

Proactive Interfacing and Integration with Others

The Offeror shall describe its approach of effectively working with the
government and other contractors to meet the technical interface
communication requirements levied on the KICS contractor. The Offeror
shall describe proposed processes and approaches that proactively plan
and manage system level interdependencies to meet communications
requirements levied on the KICS contractor. For example, the
communication assets supporting multiple payload processing flows must
be utilized effectively to meet all mission schedules. This includes
differences based on the nature and mission of external interfaces as
listed in attachment J-5.

Future Initiative Efforts

The Offeror shall describe the proposed approach that demonstrates an
understanding of planning technical efforts to transition KSC
communications systems and services to meet the future goals discussed
in attachment J-1 section 1.0 and the supporting requirements in section
4.0 and 5.0. Describe how technical alternatives are developed, analyzed
and selected. Describe how involvement in design efforts by KICS for
NASA led, jointly led efforts by KICS and others, and KICS supported
efforts with others will work effectively. The Offeror shall describe
any proposed arrangements with telecommunication affiliate(s).

The proposal should demonstrate the approach for developing methods that
ensure new technologies and systems are successfully deployed. This
includes customer familiarization and transition issues.

The Offeror shall describe the approach to providing technical
leadership and participation in new initiatives. This includes meeting
customer expectations and ensuring customer acceptance of new
initiatives.

ID/IQ Catalog of Services

Review the description of tasks in attachment J-1, section 5.0, The
Communication Component Design, Development, and Integration Support
Services with respect to supporting the vision for the future of KSC
communication assets described in attachment J-1 section 1.0. The
proposal should discuss the methods and processes that will be
associated with these services to effectively implement the migration of
the current stand-alone communication systems to a communication
services based communication support model. Consider this migration
throughout the life of the contract as described in attachment J-1
section 1.0. Describe the importance and role of affiliation(s) with
telecom companies and processes with respect to these activities.

The Offeror shall describe its approach to execute the ID/IQ task orders
in a rapid and efficient manner. The proposal shall describe how the
ID/IQ design, development, integration and activation processes would be
completed once a task order is issued.

The Offeror shall describe its approach to meeting the
requirements/scope as identified in attachment J-1, section 5.0, with
respect to staffing.

**[(Sub-factor S-2) Management Approach]{.underline}**

1.0 Business Management

The Offeror shall describe the approach to management and satisfaction
of contract requirements identified in attachment J-1. The Offeror shall
describe the proposed processes, techniques, business practices or work
plans that reflect a high priority on flexibility, responsiveness, and
customer satisfaction when implementing and improving products and
services. Further, the Offeror shall describe how business processes
will ensure that the government and its communications systems customers
will receive timely responses and prompt action to resolve support
problems and provide new services as required.

The Offeror shall provide an organizational chart along with key
government, KSC contractor, and customer interfaces defined. The
interfaces shall reflect the support for multiple programs centerwide
business processes and ID/IQ. The Offeror shall describe the
organizational structure and lines of communication, responsibilities,
and authorities. The Offeror shall identify key contractor (and major
subcontractor/affiliate) personnel and provide its rationale for
selection of that position as a key position. The Offeror shall complete
the Key Personnel Positions Description in Appendix 6 for each
individual and position identified as key. The Offeror shall discuss how
the key personnel's relative experience and knowledge is adequate to
perform the requirements and future expectations (Attachment J-1, 1.0)
of this contract.

The Offeror shall discuss the approach to subcontract/affiliate
management, including personnel and process interfaces between the
subcontractors and government customers.

The Offeror shall discuss the approach to labor management relations,
including interfaces between the KICS contractor and represented
bargaining unit(s) at all tiers.

The Offeror shall propose and describe contract performance evaluation
methods, metrics and the tools to track and communicate contract
performance to the government.

The Offeror shall describe the approach to ensuring and improving
customer satisfaction. The metrics and business plans shall include
mechanisms to directly measure customer satisfaction and indicate
insight into the feedback process by the government. The Offeror shall
include methods to effectively gather, organize, track and assess
customer expectations and experiences, and consider use of existing KSC
customer satisfaction survey processes. The proposal shall describe in
detail how customer satisfaction will be measured and how the processes
will ensure viable solutions are created, instituted and validated.

The Offeror shall describe the approach to ensure adequate support at
reviews and meetings (reference PWS, Tables 2.1 and 2.2) to properly
communicate communication services and resources with KSC customers.

The Offeror shall describe organizational interfaces and business
processes which reflect flexibility and adaptability in responding to
new customer requirements, and including the new technology
incorporation to address the needs of a dynamic and technologically
advancing customer base.

The Offeror shall describe how the financial, schedule and technical
risks will be managed to meet the contract requirements.

The Offeror shall provide a phase-in approach that describes the planned
management team for the transition and the methods that will be utilized
to ensure successful continuity of ongoing operations and an adequate
level of performance at contract start. The phase-in description shall
fully explain the efforts necessary to assume responsibility of the
contract requirements. The Offeror shall also discuss weekly staffing
projections within the phase-in period.

The Offeror shall describe personnel and resource leveling techniques or
processes to address analysis, planning and implementation to
effectively manage work surges, maintenance and long term staffing.

2\. Financial Management

The Offeror shall describe its financial management system structure and
capabilities.

The government desires to have the contractor develop a highly flexible
and responsive business system that delivers new communication support
when requested. The Offeror shall propose a mechanism to provide early
identification of new requirements, ensure timely satisfaction of new
requirements and display flexibility for new technology incorporation
and communication services support.

3\. Contract Award Fee Approach

The Offeror shall describe the approach which demonstrates the proposed
KICS award fee dollars are appropriate and meaningful to incentivize
excellent contract performance, as well as sufficient to provide
corporate commitment to this effort.

4\. Total Compensation

The Offeror shall submit a total compensation plan that demonstrates
compliance with FAR 52.222-46, Evaluation of Compensation for
Professional Employees, and NFS 1852.231-71, Determination of
Compensation Reasonableness.

5\. Administrative Information Technology (IT)

The Offeror shall describe the administrative IT system management
approach to meet the contract requirements.

6.  Logistics

The Offeror shall describe the approach to management of logistics to
support communications services for Shuttle, LSPO, ISS programs and
Center wide institutional and operational activities. The Offeror shall
discuss material management, property management, inventory management,
warehouse storage management, transportation services, calibration
services, and sampling and analysis services.

7\. Training and Certification of Personnel

The Offeror shall discuss the approach to providing a skilled and
knowledgeable work force that is properly trained and certified to meet
the requirements of this contract (DRD TR-1). The Offeror shall discuss
training and certification including area access training, safety
training, skills training, special skills certification training,
systems training, use of on-the-job training, use of existing training
resources, employee notification of training, and management of training
records.

8\. Telecom Affiliation Approach

The Offeror shall describe any proposed relationship with the Telecom
Affiliate(s). The Offeror shall discuss elements of the relationship
structure that include: which contract work will be performed by the
affiliate; resources, methods, tools and/or expertise being provided by
the affiliate; level of involvement and value provided to the government
by the affiliate; the extent to which this affiliation provides
innovative, quality products and capabilities in accord with KSC
requirements and Vision; and the contractual relationship between the
Offeror and the Affiliate(s).

9\. Staffing Plan

The Offeror shall provide a proposed a WBS staffing plan and complete
the staffing plan form for WBS levels 1, 2 and 3, addressing labor
category (planned employer: prime Offeror, subcontractor,
telecommunication/affiliate), expected headcount source (incumbent, new
hire, within company) and fiscal year (see attachment 6). WBS staffing
plans for levels 2 and 3 are not required for GFY06, GFY07 and GFY08.
Indicate your planned incumbent capture rate, basis of this rate and the
methods you propose to recruit and hire incumbents and new hires. The
Offeror shall include subcontractors and telecom affiliates when
completing the proposed staffing plan. The Offeror shall not address
staffing for WBS level 0.99, while all ID/IQ efforts shall be contained
in WBS level 1.09. The Offeror may complete a Narrative Staffing Plan
addressing the approach to the WBS staffing plan.

**(Sub-Factor S-3) Safety and Health Plans**

The Offeror shall describe the approach for assuring safety and health
with respect to attachment J-1 section 3.0. The approach shall provide
sufficient detail to demonstrate an understanding of how occupational
health, industrial safety, systems safety, operational safety, process
safety, safety risk identification and assessment, mishap reporting, and
external and internal reporting contribute to ensure performance. The
Offeror shall demonstrate knowledge of Safety and Health compliance
requirements and how they are effectively implemented into the safety
management approach including: Federal, State, Local, NASA Agency-wide,
and installation specific policies and procedures. In addition, the
approach to safety and health should be described using Offeror proposed
Safety and Health Metrics, which shall show how they are integrated into
management's processes for implementing the Safety and Health
requirements.

Approach should address and be consistent with the NASA safety
hierarchy:

-   The public

-   The astronauts

-   The NASA workforce

-   High value equipment and property

The proposed integration of safety and health into the management
processes shall be described. The Offeror shall discuss how the safety
and health goals and objectives are communicated to the workforce. The
Offeror shall submit a Safety and Health plan in accordance with NFS
1852.223-70 (APR 2002) and address the elements specified in NPG 8715.3,
NASA Safety Manual, and Appendix H. The understanding of the VPP
compliance should be demonstrated. The Offeror shall discuss the
processes and elements to ensure a robust safety program capable of
being OSHA VPP Star certified.

###### CASE SCENARIOS

The Offeror shall respond to the following scenarios with a narrative
that describes the technical, management, and safety and mission
assurance approaches to the described situations. The Offeror's
responses to the case scenarios will be evaluated under the appropriate
sub-factors. The Offeror shall ensure that the responses to the case
scenarios are consistent with its overall technical, management, and
safety and health approaches.

[Scenarios]{.underline}

Ground Rules:

The following scenario is based upon past known Mission requirements met
by KSC Communications during a 30-day period. Institutional and ID/IQ
requirements are not represented. The section following this set of
known requirements are perturbations that are representative of the
dynamic nature of the KSC/CCAFS launch site.

### Mission Operations Scenario I

-   Space Shuttle

    -   Shuttle landing at KSC (days 1 and 2)

        -   250+ (existing) OIS-D stations at the SLF, LCC, OPF, CD&SC
            and other sites

        -   200+ voice nets

        -   Audio recording

        -   OTV and CTV SLF, LCC, OPF, CD&SC, HQ

        -   Administrative Network connectivity in SLF, LCC, OPF

        -   Timing SLF, LCC, OPF, CD&SC, HQ

        -   21 T-1's for Voice/Data extended to JSC, MSFC and GSFC via
            NISN assets

        -   Paging, Area Warning (PAWS) within SLF, LCC, OPF and other
            sites

    -   Shuttle Processing (all month)

        -   210+ (existing) OIS-D stations at the OPF, LCC, CD&SC and
            other sites

        -   40+ voice nets

        -   Audio recording

        -   OTV and CTV KSC wide

        -   Administrative Network connectivity in OPF, LCC

        -   Timing OPF, LCC

        -   21 T-1's for Voice/Data extended to JSC, MSFC and GSFC via
            NISN assets

        -   PAWS within OPF, LCC and other sites

    -   Shuttle stacking and transfer to and processing at the PAD
        (weeks 3 and 4)

        -   340+ (existing) OIS-D stations at the VAB, MLP, PAD,
            Crawler, CD&SC, LCC and other sites

        -   50+ voice nets

        -   Audio recording

        -   OTV and CTV KSC wide

        -   Administrative Network connectivity in VAB, MLP, PAD,
            Crawler

        -   Timing VAB, MLP, PAD, Crawler

        -   21 T-1's for Voice/Data extended to JSC, MSFC and GSFC via
            NISN assets

        -   PAWS within VAB, MLP, PAD, Crawler

    -   Shuttle launch (days 29, 30 and 31)

        -   400+ (existing) OIS-D stations at the LCC, SLF, PAD, MLP,
            CD&SC and other sites

        -   200+ voice nets

        -   Audio recording

        -   OTV and CTV KSC wide

        -   Administrative Network connectivity in LCC, SLF, PAD, MLP,
            CD&SC, HQ and other sites

        -   Timing KSC wide

        -   21 T-1's for Voice/Data extended to JSC, MSFC and GSFC via
            NISN assets

        -   PAWS LCC, SLF, PAD and other sites

-   Payload Processing

    -   International Space Station (ISS) Payload 4 (all month)

        -   100+ (existing) OIS-D stations at the SSPF Highbay and User
            rooms

        -   10+ voice nets locally and to MSFC and University of
            Colorado.

        -   Audio recording

        -   Video cameras, monitors, distribution, and recording within
            SSPF, Vapor Containment Facility (VCF), and O&C

        -   Streaming video to MSFC and University of Colorado.

        -   PAWS within SSPF

        -   Data circuits from SSPF Highbay to User rooms and to MSFC
            and University of Colorado.

        -   Administrative Network connectivity in SSPF Highbay, User
            rooms and MSFC and University of Colorado.

        -   Two-way radio interface to OIS-D system

    -   ISS Payload 6 (weeks 1 and 2)

        -   Handheld video recording

        -   Two-way radio interface to OIS-D system

    -   ISS Payload 5 (weeks 1 and 2)

        -   100+ (existing) OIS-D Stations in SSPF Highbay, User Rooms

        -   20+ voice nets

        -   Audio recording

        -   Video cameras, monitors, distribution, and recording within
            SSPF, Vapor Containment Facility (VCF), and O&C

        -   PAWS within SSPF

        -   Data circuits from SSPF Highbay to User rooms and ISTL at
            JSC.

        -   Administrative Network connectivity in SSPF Highbay and User
            rooms

        -   Two-way radio interface to OIS-D system

    -   Science Payload 18 (weeks 2 and 3)

        -   100+ (existing) OIS-D stations at the SSPF Highbay and User
            rooms

        -   20+ voice nets

        -   Audio recording

        -   Video cameras, monitors, distribution, and recording within
            SSPF, Vapor Containment Facility (VCF), and O&C

        -   PAWS within SSPF

        -   Data circuits from SSPF Highbay to User rooms

        -   Administrative Network connectivity in SSPF Highbay and User
            rooms

    -   Science Payload 16 (week 1)

        -   100+ (existing) OIS-D Stations in SSPF Highbay, User Rooms

        -   40+ voice nets

        -   Audio recording

        -   Video cameras, monitors, distribution, and recording within
            SSPF, Vapor Containment Facility (VCF), and O&C

        -   PAWS within SSPF

        -   Data circuits from SSPF Highbay to User rooms

        -   Administrative Network connectivity in SSPF Highbay and User
            rooms

        -   Two-way radio interface to OIS-D system

    -   Ammonia Ops (Hazardous)(week 2)

        -   100+ (existing) OIS-D Stations in SSPF Highbay, User Rooms

        -   40+ voice nets

        -   Audio recording

        -   Video cameras, monitors, distribution, and recording within
            SSPF, Vapor Containment Facility (VCF), and O&C

        -   PAWS within SSPF

        -   Data circuits from SSPF Highbay to User rooms

        -   Administrative Network connectivity in SSPF Highbay and User
            rooms

        -   Two-way radio interface to OIS-D system

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-   Launch Services

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-   Delta-II Jupitersat

    -   Payload processing in MOSB/PHSF (all month)

        -   25 OIS-D stations in MOSB/PHSF

        -   12+ voice nets

        -   OIS-D voice nets extended to Hangar AE

        -   OTV, CTV in PHSF

        -   Data circuits between PHSF/MOSB and Hangar AE

        -   3 T-1s for Voice/Data extended to JPL (Pasadena)

        -   Audio recording

        -   Administrative Network connectivity in MOSB/PHSF (55 users)

        -   Timing displays (4) in MOSB/PHSF

        -   PAWS in MOSB/MPPF/PHSF

    -   Mission Dress Rehearsal (day 24 2^nd^ shift)

        -   Launch Vehicle voice nets extended from Hangar AE to MOSB,
            GSFC and JPL (Pasadena) via NISN assets

        -   30+ voice nets

        -   Timing displays (4) in MOSB/PHSF

        -   3 T-1s for Voice/Data extended to JPL (Pasadena)

        -   Administrative Network connectivity at Hangar AE (5 users)

-   Delta-IV SPYsat

    -   F-1 (day 10)

        -   Support voice checks between Hangar AE and VAFB

        -   20+ voice nets

        -   Support ER F-1 requirements

    -   DOL (day 11 and 12)

        -   Support DOL video from Hangar AE to Various KSC sites

        -   Support DOL voice nets between Hangar AE and VAFB Building
            836 via NISN assets

        -   20+ voice nets

        -   Support ER DOL requirements

        -   PAWS KSC wide

-   Pegasus RAINsat

    -   Payload/vehicle processing in MOSB/MPPF (all month)

        -   8 OIS-D stations in MOSB/MPPF

        -   OIS-D voice nets extended to Hangar AE

        -   40+ voice nets

        -   Audio recording

        -   OTV, CTV in MPPF

        -   Administrative Network connectivity in MOSB/MPPF (25 users)

        -   Timing displays in MOSB/MPPF

        -   PAWS in MOSB/MPPF/PHSF

    -   Vehicle Ferry Flight (FF) (day 16 and 17)

        -   Support FF voice checks between VAFB Building 836 and Hangar
            AE via NISN assets

        -   10+ voice nets

        -   Support FF voice nets between VAFB Building 836 and Hangar
            AE via NISN assets

        -   Audio recording

        -   Timing displays MOSB/MPPF

        -   Support vehicle convoy (radio) from CCAFS to MPPF

    -   F-1 (day 25)

        -   Support voice/video checks between Hangar AE, TEL-IV, KSC
            and GSFC via NISN assets

        -   Support ER F-1 requirements

        -   Timing displays MOSB/MPPF

    -   DOL (day 26 and 27)

        -   Support voice/video/data at KSC (including TEL-4) and
            extensions to Hangar AE, XY, and GSFC via NISN assets

        -   40+ voice nets

        -   Audio recording

        -   Support ER DOL requirements

        -   Timing displays in MOSB/MPPF, HQ

        -   PAWS in MOSB/MPPF

-   Atlas-V IRONsat

    -   Payload advance team arrives (day 30)

        -   10 new Administrative telephones at SAEF-II, Room 201

        -   10 Administrative LAN drops at SAEF-II, Room 201

        -   PAWS in SAEF-II

-   Delta-II VAPORsat (VAFB)

    -   F-1 (day 27)

        -   Support voice/Closed IO Net connectivity between Hangar AE,
            VAFB Building 836 and GSFC via NISN assets

    -   DOL (day 28 and 29)

        -   Support DOL Closed IO Net data and 15 voice nets between
            Hangar AE, VAFB Building 836 and GSFC via NISN assets

        -   Extend DOL video to various KSC facilities

# Perturbations to Scenario I

## Space Shuttle

Shuttle stacking and transfer to the PAD (weeks 3 and 4):

-   Stacking operations require an additional week, Shuttle launch
    delayed 1 week.

-   Day for day scrubs (launch delay of 5 days).

## Space Shuttle Payloads

STS-215, ISS-42A, Truss Elements X1 and G4, POPSI (weeks 1 and 2):

\- Processing operations stand down for 6 weeks.

## Delta-II Jupiter Scan

Payload processing in MOSB/PHSF (all month):

\- Administrative Network connectivity for 25 new users at MOSB and 12
new users at O&C building required by end of week 2.

\- 2 additional OIS-D stations required at MOSB commercial trailer by
end of week 2.

\- 2 additional OTV links required at MOSB commercial trailer by end of
week 2.

\- Mission Dress Rehearsal delayed 72 hours.

## Pegasus RAINsat

DOL (day 26 and 27):

\- Vehicle and Payload return to MPPF for de-mate operations. Processing
extended for NLT 60 days.

-   Additional portable video camera at MPPF ASAP.

-   3 additional voice nets between MPPF and GSFC ASAP.

-   6 additional LAN drops at MPPF ASAP

## Delta-IV SPYsat

DOL (day 11 and 12):

Launch delayed 48 hours.

## Atlas-V IRONsat 

Payload advance team arrives (day 30):

Team arrival delayed 14 days.

Section L Scenario Essay Question

Essay Instructions:

Part I:

Given the scenario above, the Offeror shall describe the following in
detail:

A.  Planning process to meet the Government's requirements.

B.  Work flow (execution) process to meet the Government's requirements.

C.  Staffing Plan to meet the Government's requirements. (including
    affiliates)

D.  Management Controls used to meet the Government's requirements.

E.  Work Status Process used to meet the Government's requirements.

Part II:

Given the perturbations scenario above, the Offeror shall describe the
following in detail:

A.  Planning process to meet the Government's requirements without
    impact to the scheduled mission support.

B.  Work flow (execution) process.

C.  Staffing plan. (including affiliates)

D.  Management controls.

E.  Work status process.

Part III:

To ensure that the perturbations introduced above to mission support do
not become the standard mode of operating, the Offeror shall discuss the
following in detail:

A.  Approach to ensure support of:

    a.  Stand Downs

    b.  Technology Refresh

    c.  Training

    d.  ID/IQ Projects

    e.  Maintenance

    f.  Increased Service Requests

    g.  Installation Work

    h.  Weekday/Weekend Staffing

B.  Returning to reduced work hours.

C.  Catching up on delayed tasks and eliminating back logs.

D.  Options for prolonged or consecutive deviations.

Kennedy Space Center Communications Support Scenario

**Scenario II**

**Raising Customer Support Levels.**

This scenario describes an area of current customer support levels that
needs improvement. The bidders will describe how they would plan,
initiate, execute and complete efforts to achieve the new levels. They
would be evaluated on approach, attention to technical details,
management and customer support and feed back.

Essay Instructions:

Part I:

Currently the individual customer is provided minimal feedback from the
contractor on the status of work orders that are in process. The only
status the customer receives is an email notification that the request
was received (with work order number) and an email when the work order
is closed. The only way for the customer to find out the progress of
their work order is to call or email the Communication Control desk and
ask for a status. The Communication Control Desk then assigns a
representative who responds to the customer at a later date with a
status.

The Offeror shall propose how this process could be improved so that the
customer has access to continuously updated status of their work order.

Given the scenario above, the Offeror shall describe in detail:

F.  Approach that would provide automated feedback to customers.

G.  Planning Process to implement approach.

H.  Work Flow (execution) Process to show how status would be fed into
    the system and presented to the customer.

I.  Staffing and Material Plan to meet the approach.

J.  Management Controls (metrics) used to measure the performance of the
    customer feedback system.

Part II:

The Offeror shall provide an example of how the bidders proposed Work
Processing System (section 4.1.1) will track work in progress and work
planned in the future. The Offeror shall show how the work control
system will predict conflicts in staffing numbers and skills required
for the planned work. In addition, the Offeror shall show how moving
work forward or back can mitigate peaks and valleys in staffing levels
using PWS, while preventing an accumulation of work due to staffing
issues.

Given the scenario above, the Offeror shall:

A.  Describe example reports provided by work control system

B.  Show how work control system reports will provide data needed to
    plan work flow to minimize resource conflicts

C.  Show an example of a period of resource contention (peaks and
    valleys).

D.  Show how work control system will reschedule work to accommodate
    resource conflicts.

E.  Describe Work Flow (execution) Process to show how resource
    information would be fed into the work control system and kept
    current as work progresses.

F.  Show how work control system will be used to produce Staffing and
    Material Plans to meet the requirements of work planned.

G.  Describe Management Controls (metrics) used to measure the
    effectiveness of the work control system in reducing resource
    conflicts and avoiding an accumulation of unaccomplished work.

**Scenario III**

**Deploying New Technologies.**

This scenario describes two examples of moving from a current technology
to a new one. The Offeror, for both examples, shall describe how it
would plan, execute and ensure smooth transition without impacts to
customers, over long transition periods, certification and verification,
customer acceptance and removal of replaced capabilities.

Essay Instructions:

Part I:

Currently the Kennedy Communications network infrastructure consists of
a mixture of multiple separate special purpose networks (i.e. IP
network, mission voice support, telephones, video, etc). The Offeror
shall propose how the various network systems could be combined into one
commercial off the shelf system that would meet the needs of all these
systems. This would include the issue of combining separate/isolated
current infrastructure into shared.

Given the scenario above, the Offeror shall describe in detail:

A.  Approach describing a network architecture capable of combining
    existing separate networks.

B.  Planning Process to implement approach including schedule and how
    this system would be phased in with existing systems without
    impacting ongoing operations.

C.  Staffing and Material plans to meet the approach.

D.  Management Controls (metrics) used to guarantee that the
    Government's operational requirements are still met with no impact
    to ongoing operations during the transition to the new approach.

Part II:

Currently the Kennedy Communications telephone system is a standard
telephone system separate from the computer networks. The Offeror shall
propose how the existing telephone system could be converted to a Voice
over IP telephone system and combined with the network infrastructure
used for computer networks at KSC. This would include the issue of
deploying a new telephone system with minimal impact to day-to-day
telephone usage and no impact to mission critical operations. The
Offeror shall also address reliability requirements of combined network
system required to meet combined operational requirements.

Given the scenario above, the Offeror shall describe in detail:

A.  Approach describing a Voice over IP telephone system capable of
    combining existing separate telephone and computer network
    infrastructures.

B.  Planning Process to implement technical proposal including schedule
    and how this system would be phased in with existing systems without
    impacting ongoing operations.

C.  Staffing and Material plans to meet the technical proposal.

D.  Management Controls (metrics) used to guarantee that the
    Government's operational requirements are still met with no impact
    to ongoing operations during the transition to the new approach.

**Staffing Plans and Key Positions**

The Offeror shall utilize the following WBS Staffing Plan Examples A and
B to complete the Staffing Template and complete the Key Personnel and
Positions Description per directions in the preceding pages.

  ------------------------ --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------
  PERSONNEL STAFFING                                                                                                                                                                                                                                                     
  PLAN - EXAMPLE STAFFING                                                                                                                                                                                                                                                
  A                                                                                                                                                                                                                                                                      

  Complete one form for                                                                                                                                                                                                                                                  
  each 2nd level WBS and                                                                                                                                                                                                                                                 
  for each summary level                                                                                                                                                                                                                                                 
  WBS for the Basic                                                                                                                                                                                                                                                      
  Contract Period                                                                                                                                                                                                                                                        

                                                                                                                                                                                                                                                                         

  KICS PROPOSED STAFFING                                                                                                                                                                                                                                                 
  PLAN                                                                                                                                                                                                                                                                   

  BY WBS LEVEL, LABOR                                                                                                                                                                                                                                                    
  CATEGORY AND FISCAL YEAR                                                                                                                                                                                                                                               

  WBS 03.01.03 Voice                                                                                                                                                                                                                                                     
  Communication Systems,                                                                                                                                                                                                                                                 
  Subsystem A, Systems                                                                                                                                                                                                                                                   
  Operation                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  LABOR                    [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                     [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY              
                           04\_\_\_\_\_]{.underline}                            05\_\_\_\_]{.underline}                            06\_\_\_\_\_]{.underline}                            07\_\_\_\_\_]{.underline}                            08\_\_\_\_\_]{.underline}   

  CATEGORY                 [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}         [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}

  MANAGEMENT/SUPERVISION   0.8                         P3                       0.8                       P3                       0.8                         P3                       0.8                         P3                       0.8                         P3

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  PROFESSIONAL/ADMN        0.4                         S1                       0.4                       S1                       0.4                         S1                       0.4                         S1                       0.4                         S1

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  SCIENTIFIC/ENGINEERING   1.5                         T                        1.5                       T                        1.5                         T                        1.5                         T                        1.5                         T

                           1                           S1                       1                         S1                       1                           S1                       0.5                         S1                       0.5                         S1

                                                                                                                                                                                                                                                                          

  TECHNICAL                4                           S1                       4                         S1                       3.5                         S1                       3.5                         S1                       3.5                         S1

                           0.5                         P3                       0.5                       P3                       0.5                         P3                       0.5                         P3                       0.5                         P3

                           0.5                         T                        0.5                       T                        0.5                         T                        0.5                         T                        0.5                         T

  CLERICAL/SUPPORT         0.5                         P1                       0.5                       P1                       0.3                         P1                       0.3                         P1                       0.3                         P1

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  TOTAL                    9.2                                                  9.2                                                8.5                                                  8                                                    8                            

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  SOURCE IDENTIFIERS\*                                                                                                                                                                                                                                                    

  P - PRIME OFFEROR                                    1 - INCUMBENT WORKFORCE                                                                                                                                                                                            

  S - SUBCONTRACTOR/TEAM                               2 - NEW HIRE - OUTSIDE                                                                                                                                                                                             
  MEMBER                                               COMPANY                                                                                                                                                                                                           

  T - TELECOMMUNICATIONS                               3 - WITHIN COMPANY                                                                                                                                                                                                 
  AFFILIATE                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                          
  ------------------------ --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------

  ------------------------ --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------
  PERSONNEL STAFFING                                                                                                                                                                                                                                                     
  PLAN - EXAMPLE STAFFING                                                                                                                                                                                                                                                
  B                                                                                                                                                                                                                                                                      

  Complete one form for                                                                                                                                                                                                                                                  
  each 2nd level WBS and                                                                                                                                                                                                                                                 
  for each summary level                                                                                                                                                                                                                                                 
  WBS for the Basic                                                                                                                                                                                                                                                      
  Contract Period                                                                                                                                                                                                                                                        

                                                                                                                                                                                                                                                                         

  KICS PROPOSED STAFFING                                                                                                                                                                                                                                                 
  PLAN                                                                                                                                                                                                                                                                   

  BY WBS LEVEL, LABOR                                                                                                                                                                                                                                                    
  CATEGORY AND FISCAL YEAR                                                                                                                                                                                                                                               

  WBS 03 Voice                                                                                                                                                                                                                                                           
  Communication Systems                                                                                                                                                                                                                                                  

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  LABOR                    [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                     [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY              
                           04\_\_\_\_\_]{.underline}                            05\_\_\_\_]{.underline}                            06\_\_\_\_\_]{.underline}                            07\_\_\_\_\_]{.underline}                            08\_\_\_\_\_]{.underline}   

  CATEGORY                 [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}         [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}

  MANAGEMENT/SUPERVISION   2                           P3                       2                         P3                       2                           P3                       2                           P3                       2                           P3

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  PROFESSIONAL/ADMN        1                           S1                       1                         S1                       1                           S1                       1                           S1                       1                           S1

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  SCIENTIFIC/ENGINEERING   2                           T                        2                         T                        2                           T                        2                           T                        2                           T

                           4                           S1                       4                         S1                       4                           S1                       2                           S1                       2                           S1

                                                                                                                                                                                                                                                                          

  TECHNICAL                10                          S1                       10                        S1                       8                           S1                       8                           S1                       8                           S1

                           2                           P3                       2                         P3                       2                           P3                       2                           P3                       2                           P3

                           2                           T                        2                         T                        2                           T                        2                           T                        2                           T

  CLERICAL/SUPPORT         2                           P1                       2                         P1                       1                           P1                       1                           P1                       1                           P1

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  TOTAL                    25                                                   25                                                 22                                                   20                                                   20                           

                                                                                                                                                                                                                                                                          

                                                                                                                                                                                                                                                                          

  SOURCE IDENTIFIERS\*                                                                                                                                                                                                                                                    

  P - PRIME OFFEROR                                    1 - INCUMBENT WORKFORCE                                                                                                                                                                                            

  S - SUBCONTRACTOR/TEAM                               2 - NEW HIRE - OUTSIDE                                                                                                                                                                                             
  MEMBER                                               COMPANY                                                                                                                                                                                                           

  T - TELECOMMUNICATIONS                               3 - WITHIN COMPANY                                                                                                                                                                                                 
  AFFILIATE                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                          
  ------------------------ --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------

  -------------------------------------------- --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------
  PERSONNEL STAFFING PLAN - TEMPLATE                                                                                                                                                                                                                                                         

  Complete one form for each 2nd level WBS and                                                                                                                                                                                                                                               
  for each summary level WBS for the Basic                                                                                                                                                                                                                                                   
  Contract Period                                                                                                                                                                                                                                                                            

                                                                                                                                                                                                                                                                                             

  KICS PROPOSED STAFFING PLAN                                                                                                                                                                                                                                                                

  BY WBS LEVEL, LABOR CATEGORY AND FISCAL YEAR                                                                                                                                                                                                                                               

  WBS                                                                                                                                                                                                                                                                                        
  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_                                                                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  LABOR                                        [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                     [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY                                       [\_\_\_\_\_GFY              
                                               04\_\_\_\_\_]{.underline}                            05\_\_\_\_]{.underline}                            06\_\_\_\_\_]{.underline}                            07\_\_\_\_\_]{.underline}                            08\_\_\_\_\_]{.underline}   

  CATEGORY                                     [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}         [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}   [H/C]{.underline}           [SOURCE\*]{.underline}

  MANAGEMENT/SUPERVISION                                                                                                                                                                                                                                                                      

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  PROFESSIONAL/ADMN                                                                                                                                                                                                                                                                           

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  SCIENTIFIC/ENGINEERING                                                                                                                                                                                                                                                                      

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  TECHNICAL                                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  CLERICAL/SUPPORT                                                                                                                                                                                                                                                                            

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  TOTAL                                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                              

                                                                                                                                                                                                                                                                                              

  SOURCE IDENTIFIERS\*                                                                                                                                                                                                                                                                        

  P - PRIME OFFEROR                                                        1 - INCUMBENT WORKFORCE                                                                                                                                                                                            

  S - SUBCONTRACTOR/TEAM MEMBER                                            2 - NEW HIRE - OUTSIDE                                                                                                                                                                                             
                                                                           COMPANY                                                                                                                                                                                                           

  T - TELECOMMUNICATIONS AFFILIATE                                         3 - WITHIN COMPANY                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                                              
  -------------------------------------------- --------------------------- ------------------------ ------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------ --------------------------- ------------------------

KEY PERSONNEL AND POSITIONS DESCRIPTION

(Complete one for each proposed key person. The following minimum
information for each key person shall not exceed two pages and does not
count towards the page limitation).

1.  Proposed Position Title and Organizational Element

2.  Reason for selecting this as a key position

3.  Name of Proposed Person

4.  Education

    a.  Degrees, dates, majors, school

    b.  Other education or training and dates

    c.  Certifications or professional designations (Locations)

5.  Proposed assignment and responsibilities

6.  Current position and beginning date

7.  Current significant responsibilities or projects

8.  Previous positions (last five years)

    a.  Firm and period of employment

    b.  Significant experience

    c.  Specific projects

9.  Professional activities and achievements (awards, publications,
    professional societies)

10. Unique qualifications. Summarize any relevant, unique experience,
    education or personal characteristics, which may not be evident from
    the above information (include experience with labor management
    relations, if any).

11. List two professional references (name, phone number, address)
    outside the company.

L.13 (KICS) COST FACTOR (COST/PRICE PROPOSAL INSTRUCTIONS)

## A. GENERAL INSTRUCTIONS.

The cost proposal will encompass all costs associated with the
requirements of the contemplated contract and will comply with
applicable FAR, NFS, and governing statutory requirements. The contract
will be subject to the Service Contract Act of 1965, as amended. It is
contemplated that a single contract with the following pricing structure
will be awarded as a result of this RFP.

**Period of**

**[Description \_\_\_\_\_ \_\_]{.underline}
[Performance\_]{.underline}**

90-day Phase-In Period (Not-to-Exceed, Cost Basis) 1/1/04 - 3/31/04

Basic Requirements (Cost Plus Award Fee)

GFY 04 (6 months) 4/1/04 -- 9/30/04

GFY 05 10/1/04 -- 9/30/05

GFY 06 10/1/05 -- 9/30/06

GFY 07 10/1/06 -- 9/30/07

GFY 08 10/1/07 -- 9/30/08

IDIQ -- Catalog of Services (Fixed Price/Hour) 4/1/04 -- 9/30/08

**Costs or Pricing Information.** Offerors are exempt from the
requirements of submission or certification of cost or pricing data, as
defined in FAR 15.401, however, information other than cost or pricing
data will be required to allow for evaluation of cost realism and
reasonableness.

## B. SPECIFIC INSTRUCTIONS.

Following is the specific format requested for submittal of cost and
pricing information. In preparing the cost proposal, the RFP specified
format is required for summary level information; however, the Offeror's
own cost model, structure and format may be used for submitting
supporting information. These instructions, including the requirements
for detailed cost and substantiation information, are equally applicable
to all subcontractors and all principals in joint ventures and teaming
arrangements, whose contract is cost reimbursable.

Offerors are required to submit one hard copy and one electronic copy of
the cost proposal directly to the audit office identified in the cover
page of the cost proposal concurrent with submittal of the proposal to
NASA.

**Cover Page**. Provide the following information on the cover page of
the cost proposal:

-   Solicitation number

-   Name, address, and telephone number of Offeror

-   Name, title and telephone number of Offeror's point of contact

-   Type of contract, place(s) and period(s) of performance

-   The total proposed amount for the Phase-In, Basic Period and Catalog
    of Services at the Best Estimated Quantities and Other Direct Cost

-   Name, address, telephone and fax number of the cognizant contract
    administration office and audit office

-   Name, title and signature of authorized representative of the
    company, and date of submission.

To the extent applicable to its proposal, each Offeror will include the
following forms in its cost proposal. The Offeror may resize the forms
to better fit the proposal package but must adhere to the format designs
provided, unless otherwise noted in these instructions. Electronic
copies of all forms to be completed are included in the RFP Attachments.

> Form
>
> [Identifier]{.underline} [TITLE]{.underline}
>
> A Summary of Total Estimated Cost and Fee
>
> B IDIQ -- Catalog of Services

The cost forms included herein are structured on a Government Fiscal
Year (GFY) basis (October 1 through September 30). The forms are
designed to provide information necessary to evaluate all proposals on a
uniform and consistent basis. Offerors are requested to classify and
propose cost elements in the specified format.

## C. FORMS INSTRUCTIONS 

**(1) Form A - Summary of Total Estimated Cost and Fee** - Summarize by
Government Fiscal Year, the proposed cost and fee by element of cost for
each performance period as indicated on the form. Reconcile the totals
with the amounts on the proposal cover sheet and supporting cost
proposal forms.

## SUPPORTING INFORMATION REQUIREMENTS. 

Offerors are requested to summarize the proposed costs requested on the
cost proposal form and attach detailed information, as described below,
and presented in the Offeror\'s own format, which supports the various
sub-elements of the cost proposed on the form. A reference column has
been formatted on the proposal form for the Offeror to use to identify
the supporting information for each cost element. All pricing and
estimating techniques, cost development and computations should be
clearly displayed, and should support the proposed cost in such a manner
that audit and computation can be readily accomplished. Information
submitted in electronic format should display all formulas used to
calculate the cost. Ensure that the amounts in the detail cost
information reconcile with the costs on Form A.

**Phase-In**. A phase-in period between award and initiation of the
basic contract period of performance is anticipated. The projected
phase-in will be for a period not to exceed 90 calendar days with an
anticipated start date of January 1, 2004. In consonance with section
H-20 (Phase-In Period), the activities will be accomplished on a
cost-reimbursable, non-fee-bearing basis, not to exceed the proposed
amount. Attach details supporting the development of the estimated cost.

Basic Requirements. Submit information supporting the estimated cost in
each GFY for the cost elements on the Form A.

-   **Direct Labor Hours and Cost.** Information required to support the
    Direct Labor Hours and cost shall include the following in each GFY:

\(a\) List each labor classification in the proposed workforce and, for
proposal purposes only, categorize the proposed staffing into the five
homogeneous groupings described below.

#  [Category \_\_\_\_\_\_]{.underline} [\_\_\_\_\_\_\_ Description \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_]{.underline} 

> Management/Supervision First level supervisor and above
>
> Professional/Administrative Classifications primarily concerned with
> financial or management, human relations, contract administration,
> accounting, legal
>
> Scientific/Engineering Classifications requiring a technical degree
> (minimum
>
> Bachelor's Degree) such as engineering, mathematics, Physics
>
> Technical Classifications requiring technical (non-degreed) training
> or expertise in support of professional, scientific or engineering
> disciplines, such as Technicians, Drafters, Planning and Systems
> specialists

Clerical/Support Clerical, secretarial and support classifications, such
as secretary, personnel clerk

> \(b\) Display the straight time and overtime productive labor hours,
> total hours, straight time and overtime hourly rates and extended
> total straight time and overtime cost for each individual job
> classification. (Note - For proposal purposes, the cost of
> non-productive time is to be classified as a labor burden expense).
> Include planned wage increases throughout the period of performance
> for personnel who are Exempt and Non-Exempt from the Service Contract
> Act.

\(c\) Indicate the number of work year equivalents in each labor
classification for Exempt (EX) and Non-exempt (NE) personnel. For
Non-exempt classifications that are represented by a union, also
indicate an alphabetic identifier of the union. Submit narrative
explaining how the work year equivalents in the Cost Proposal reconcile
with the staffing plan submitted in the Mission Suitability Proposal.

(d) Include in the supporting information, the rationale and methodology
    used for labor rate development, including escalation assumptions,
    differential payments for multi-shift or non-standard workweek
    schedules, and planned usage of incumbent personnel versus new
    hires. Demonstrate compliance with the applicable Department of
    Labor Wage Determination relating to wages and applicable collective
    bargaining agreement(s).

-   **Labor Burden Cost** -- Submit information which supports the labor
    burden cost in each GFY, showing the composition of each burden
    expense pool and the indirect rate development based on the
    Offeror's fiscal year and in accordance with its normal, disclosed
    and/or approved estimating and accounting practices. Explain the
    method of allocating the cost to the KICS contract. Submit a
    reconciliation of the Offeror's Fiscal Year rate(s) with the rate(s)
    used in projecting costs by Government Fiscal Year. For proposal
    purposes, classify the following labor related expense elements as
    Labor Burden Cost. Include supporting information that demonstrates
    compliance with health and welfare payments required by the Service
    Contract Act and collective bargaining agreement(s).

> \(a\) Payroll additives will include the costs of Federal Insurance
> Contributions Act (FICA), Federal and State Unemployment Insurance
> (FUTA/SUTA), Workers\' Compensation Insurance and other types of
> payments required by law or regulation.
>
> \(b\) Fringe benefits will include the cost of health and life
> insurance, pension, retirement and savings plans, and other employee
> fringe benefits. Explain the development of each proposed element of
> fringe benefits cost, including escalation, participation assumptions,
> and employer/employee cost sharing ratios. If incumbent contractor
> employees are planned to be utilized on the contract, demonstrate the
> comparability in value to the employees, of proposed fringe benefits
> to those currently being received by the employees.
>
> \(c\) Non-productive labor will include the cost of all compensated
> leave. Summarize the cost, and attach supplemental data that
> quantifies by element (e.g., vacations, holidays, sick leave and other
> paid absences) the priced non-productive hours per year.
>
> \(d\) Other labor-related burdens - list as applicable.

-   **Supplies, Materials & Equipment Cost**. Include the cost in each
    GFY of supplies, materials and equipment planned to be charged
    direct and dedicated for use on this contract. Include in supporting
    information, the type(s), quantity, unit cost, basis of estimate,
    planned source, and method(s) of acquisition (lease or purchase) for
    all proposed equipment purchases. The contractor will be required to
    provide sustaining and technology refreshment of system equipment
    during the period of performance. Ensure that the replacement
    schedules for all equipment reflected in the cost proposal are in
    consonance with the approach described in the mission suitability
    proposal.

-   **Subcontract Cost.** Identify the planned source(s) of services
    that will be obtained from subcontractors and other outside sources,
    the type of subcontract contemplated, and the estimated amount in
    each GFY. A separate and complete cost proposal package, including
    detailed cost information, is required from each team member and
    subcontractor whose contract is cost-reimbursable. Prime Offerors
    are required to conduct cost or price analyses to establish the
    reasonableness of the proposed subcontract amounts and include the
    results of these analyses in the supporting information.

-   **Other Direct Costs.** Identify the type and amount in each GFY of
    other direct costs to be charged directly to the contemplated
    contract. The KICS contractor personnel may be required to travel to
    various shuttle landing sites and other remote locations during
    contract performance, however, the nature and quantity of travel
    would not be expected to vary with the Offeror's planned approach to
    performing the work. For proposal preparation and evaluation
    purposes, Offerors should include in the proposed Other Direct
    Costs, the Government estimate for travel costs of \$ 175,000 in
    GFY04 (6 months), \$362,250 in GFY05 and assume an annual escalation
    rate of 3.5% for GFY's 06-08. Also, identify the type and amount of
    other items that will be required during contract performance, such
    as the cost of training, licenses and certifications, relocation,
    recruitment, vehicles, and any other direct cost items. Include a
    brief description of the items, quantities, unit costs, basis of
    estimate, geographical locations, and other descriptive data
    pertaining to the items.

-   **Overhead and General &Administrative (G&A).** Support the proposed
    amount in each GFY by displaying the composition of each Overhead
    pool (e.g. local, division, and home office overheads, procurement
    and material handling, service centers and other overhead pools) and
    G&A pool (e.g. corporate home office or segment/division expense
    pools) and the indirect rate developed, based on the Offeror's
    fiscal year and in accordance with its normal, disclosed and/or
    approved estimating and accounting practices. List the elements of
    each pool, amount of each element, base, rate, and method of
    allocating the cost to the KICS contract. Submit a reconciliation of
    the Offeror's Fiscal Year rate(s) with the rate(s) used in
    projecting costs by Government Fiscal Year. For each pool, disclose
    the expense pool amount, distribution base and indirect rate for the
    two most recently completed fiscal years.

-   **Form CASB-CMF - Contract Facilities Capital and Cost of Money.**
    If claimed, the Offeror must compute contract facilities capital
    cost of money on DD Form 1861, based on factors developed on Form
    CASB-CMF in accordance with Cost Accounting Standard 414, and enter
    the proposed cost on the applicable form(s). In view of the policy
    stated in NFS 1815.404-471-5 to reduce fee/profit objectives, for
    imputed facilities capital cost of money, Offerors may elect to
    forego the development of facilities capital cost of money and
    attendant profit/fee objective reduction. If this approach is
    elected by the successful Offeror, the clause in FAR 52.215-17
    (Waiver of Facilities Capital Cost of Money, Oct. 1997) will be
    included in the resultant contract.

-   **Fee.** This work package supplement is utilizing NASA's Set Fee
    Initiative. The goal of this initiative is to assure that sufficient
    fee is available to operate as an effective incentive to ensure
    excellent performance at a reasonable cost. Offerors are encouraged
    to use the NASA Structured Approach for determining the proposed fee
    (NASA Form 634 and accompanying guidelines). However, an award
    fee/performance fee pool of less than 6% (calculated as a percentage
    of estimated cost) may indicate a lack of corporate commitment and
    may not be sufficient to incentivize excellent performance.

**(2) Form B: IDIQ - Catalog of Services**

PWS section 5.0 contains a requirement for additional support services
to be furnished on an Indefinite Delivery, Indefinite Quantity basis by
the issuance of task orders at any time during contract performance and
in accordance with the procedures set forth in section H-4. The best
estimated quantities of each service are shown below. For proposal
preparation and selection purposes, Offerors should assume the following
number of productive hours will be ordered by the Government via task
orders in each year of contract performance.

GFY 04 GFY's 05-08

[Services]{.underline} [(6 mos.)]{.underline} [Per Year]{.underline}

System Administrator Services 3,700 7,400

Help Desk Services 8,325 16,650

System Engineering Services 6,475 12,950

Subsystem Engineering Services [3,700]{.underline} [7,400]{.underline}

Total Hours 22,200 44,400

Prime offerors will submit a Form B specifying the number of hours/year
above, the fixed price per hour and the extended amount. The proposed
prices in each year should include all direct costs, including
subcontractor costs, applicable indirect costs and anticipated profit.
The resultant fully burdened labor rate will be incorporated into the
contract Section B.2. Offerors should support the reasonableness of the
proposed prices by including details of the labor rate development, the
labor classifications in the skill mix, and the minimum experience and
training requirements for each service. In addition to services, the
KICS contractor may be required to procure other direct items, such as
materials, supplies, equipment, and incur travel in support of the ID/IQ
services to perform task orders. For proposal preparation and evaluation
purposes, the Offerors should include on Form B the government estimate
of \$175,000 in GFY04 (6 months), \$362,250 in GFY05, and assume an
annual escalation rate of 3.5% for GFY's 06-08.

## D. COMPUTERIZED INPUT INSTRUCTIONS. 

In addition to the requirements outlined in the paragraphs above,
Offerors are required to submit cost proposal information in electronic
format on CD-ROM, as well as hard copy. The cost proposal forms are
published in Excel format on the KICS web site. Each file is identified
with a file name that corresponds to a specific cost proposal form.

Offerors may alter cost proposal formats if all proposed costs cannot be
identified on the forms as currently configured, and may lengthen forms
and adjust column widths, as appropriate. If the cost proposal is
prepared using an electronic cost model, each linked file or spreadsheet
in the model should be identified by a brief descriptive title.
Otherwise, the files are to be submitted using a uniform naming
convention developed by the offeror that identifies the cost proposal
form, contract period, and GFY (if applicable). Offerors are also
required to submit all supporting data to the cost proposal forms on
CD-ROM and may use formats and structure of their choosing. The
information must be accessible by the computer system and software
packages named above, and files should follow the uniform naming
convention.

E. DISCLOSURES:

Offerors are required to submit the following information as an
attachment to the Cost Proposal.

**(1) Accounting System Disclosures** A pre-award accounting system
survey may be made to determine the adequacy and suitability of the
Offeror\'s accounting system to properly accumulate and report contract
performance cost data. The prime and all subcontractors, whose contract
will be cost reimbursable, are required to disclose details of any prior
accounting system examinations that have been performed, state whether
or not the accounting system was found adequate, the survey date, and
the name of the audit office or contract administration office that
conducted the survey. Disclose if the proposed accounting system is
currently in full operation, and if not, the anticipated date on which
the survey may be conducted.

**(2) Small Business Size Compliance.** Attach computations that
demonstrate compliance with limitations on subcontracting in accordance
with FAR 52.219-14(b)(1).

**(3) Service Contract Act Compliance Disclosures.** The Service
Contract Act of 1965, as amended, is applicable to the KICS contract.
The Department of Labor Wage Determination is contained in RFP
Attachment J-6. Offerors are required to submit a total compensation
plan, which demonstrates compliance with the wage rates and fringe
benefits stipulated in the Wage Determination and disclosure
requirements of NFS 18-52.231-71 "Determination of Compensation
Reasonableness" and FAR 52.222-46 "Evaluation of Compensation for
Professional Employees."

L.16 (KICS) PROPOSAL MARKING AND DELIVERY

There are no special instructions for hand delivered proposals for the
KICS work package. The proposal receipt address listed in Block 7 of the
SF33 is located outside of the secure area.

**Kennedy Integrated Communication Service (KICS)**

**Supplemental Proposal Instruction**

**Section M**

M.2 (KICS) RELATIVE IMPORTANCE OF EVALUATION FACTORS

All evaluation factors other than cost or price, when combined, are
approximately equal to the cost factor. The past performance factor is
less important than the mission suitability factor.

M.3 (KICS) MISSION SUITABILITY PROPOSAL (MISSION SUITABILITY FACTOR)

The Mission Suitability Factor includes the following sub-factors:

-   Technical Approach

-   Management Approach

-   Safety and Health Plans

The evaluation of the Mission Suitability Factor will consider the
excellence of the proposed technical and management approach to meeting
the total requirements of the RFP, understanding of the total
requirements of the RFP, and the ability to perform as proposed on the
contract. The Mission Suitability Factor and its supporting subfactors
will be assigned adjective ratings, numerically weighted, and scored.
Cost realism, or the lack thereof, will be considered in evaluating
Mission Suitability, as an indicator of the offeror's understanding of
the requirement.

The Government reserves the right to capture any proposed technical
performance capabilities above those specified in the RFP or proposed
approaches to meet contract requirements that have value to the
Government and are considered proposal strengths.

The Government will consider risks associated with cost, schedule, and
technical/management performance in determining strengths and
weaknesses.

The evaluation criteria for the Mission Suitability factor and its
supporting sub-factors are set forth below:

**(Sub-factor S-1) Technical Approach**

The government will evaluate the offeror's approach for meeting all the
requirements of this RFP. The government will evaluate the offeror's
demonstrated understanding of KSC ground communication systems. The
proposed staffing level and skill mix will be assessed to ensure the
contract requirements can be met. The offeror's approach to respond to
and implement diverse, dynamic and late changing requirements and
priorities and effectively interface with multiple customers and
associate contractors will be evaluated. The government will consider
the following as part of the evaluation:

-   Operation of Current Systems

-   Improving Current Systems and Service Levels

-   Proactive Interfacing and Integration with Others

-   Future Initiative Efforts

-   ID/IQ Catalog of Services

###### Operation of Current Systems 

The offeror's demonstrated understanding of the existing work base and
the tasks necessary to provide the support and services identified in
attachment J-1 sections 1.0 and 4.0 will be evaluated. This evaluation
will consider the offeror's approach to meeting the requirements in
attachment J-1 sections 1.0 and 4.0 with respect to: technical processes
and procedures; understanding of key elements of existing systems;
unique requirements related to KSC; approach to meeting customer needs;
application of innovative solutions; methods for addressing the size of
the KSC installation (space and personnel); operations, maintenance and
sustaining methodologies and philosophies.

###### Improving Current Systems and Service Levels

The offeror's demonstrated understanding and knowledge of the goals
identified and the areas discussed in attachment J-1 sections 1.0 and
4.0 will be evaluated.

The offeror's approach to the following will be evaluated: how technical
alternatives are developed, understanding of technology life-cycle,
understanding of design lifecycles, understanding of successful
technology deployment methodologies, understanding of diverse team
compositions, understanding and knowledge of the communications
end-to-end requirements management and satisfaction process.

The offeror's proposed processes to capture, define, allocate and verify
the technical requirements for communication system support will be
evaluated. The offeror's proposed methods to identify and meet customer
requirements will be evaluated. The government will consider the
offeror's proposed methods and processes to meet operational
requirements while advancing system capabilities and support levels.

The offeror's approach to providing visibility and insight into the
configuration and availability of all supported or provided systems and
services will be evaluated.

The offeror's approach to identifying and understanding system
performance trends and technology issues within the communications
infrastructure will be evaluated. This approach shall address methods to
analyze system lifecycles to assure that problem root causes are
addressed, resolved and brought to closure.

The offeror's approach to innovatively and proactively analyzing system
and service lifecycles, including replacement of inefficient and
obsolete systems, will be evaluated.

###### Proactive Interfacing and Integration with Others

The offeror's approach and understanding of the technical interfaces and
interdependencies with other government and contractor communication
systems, as well as the proposed plans to ensure successful interaction,
will be evaluated. This evaluation will consider the offeror's
understanding of the needs associated with technical and organizational
dependencies across identified KICS interface points.

###### 

###### Future Initiative Efforts

The offeror's approach to, understanding of, and commitment to the KSC
Vision, as identified in attachment J-1, section 1.0 will be evaluated.
The evaluation will consider the approach for discovering and evaluating
new technologies related to KSC needs, inserting new technologies into
KSC and the customer base, integrating long term cost management into
technology management, estimating likelihood for success, identifying
key elements of success and achieving solutions to important and
challenging issues.

###### Technical Staffing

The offeror's proposed technical staffing approach reflected in WBS
Staffing Plan, Narrative Staffing Plan and Key Personnel and Position
Descriptions (including all major subcontractors, team members and
telecom affiliates) will be evaluated for its ability to meet or exceed
the communications systems requirements identified in the sections 1.0,
3.0, 4.0, 5.0 and 8.0.

###### ID/IQ Catalog of Services

The offeror's proposed skill mix for ID/IQ will be evaluated for it's
ability to provide the appropriate skills and to meet the requirements
of attachment J-1, section 5.0 and the application of technology
migration and infrastructure upgrade initiatives at KSC described in J-1
section 1.0.

####### Mission Suitability Scenarios

The mission suitability scenarios will be evaluated with respect to the
technical approaches for completeness in any/all of the mission
suitability subfactors. These responses to the scenarios will be
evaluated with respect to the capabilities described in the mission
suitability proposal for the requirements in attachment J-1.

**(Subfactor S-2) Management Approach**

The offeror's approach for meeting the Management Requirements of the
RFP will be evaluated. This includes the ability, effectiveness and
efficiency of the team tasked to provide the functions outlined in the
PWS and the approach for the implementation and integration of
management functions and systems across the KICS. Any corporate
resources discussed will evaluated on their relevance, potential value,
conditions of their availability, and considerations of priorities.

Clarity, appropriateness, and effectiveness of lines of communication,
responsibilities, and authorities among the team members will be
evaluated.

The approach to manage and accommodate changes and fluctuations in
support level requirements based upon operational and intuitional
considerations will be evaluated. The value of innovations that enhance
the satisfaction of contractual requirements will be assessed.

The ability to accommodate and encourage innovation and process
improvement will be evaluated.

Specific areas to be addressed include:

-   Business Management

-   Financial Management

-   Contract Award Fee Approach

-   Total Compensation

-   Phase In

-   Response to Evaluation Scenarios

-   Future Initiative Efforts

-   Telecom Affiliation Approach

**Business Management:**

The offeror's approach to managing the entire contract will be
evaluated. The government will consider the offeror's management
approach, including: processes, techniques, business practices or work
plans which satisfies the contract requirements; how the overall
management approach reflects upon customer satisfaction and the overall
goal of improving products and services and modernizing the KSC
infrastructure; strategies, division of responsibility, internal
controls; and how the proposed management approach will assure timely
response and action on requests to work problems and provide new service
as required.

The proposed methods and processes for managing financial, technical,
schedule, and obsolescence risk will be evaluated.

The proposed organizational structure will be evaluated, including the
organization chart, identified key personnel (Key Personnel and Position
Description) and identified key interfaces between the contractor,
subcontractor and the government. These interfaces will be evaluated
for: flexibility, timeliness and adaptability in responding to new
requirements, multiple programs, KSC business processes, customer
satisfaction, and new technology to address the needs of a dynamic and
technologically evolving customer base. The government will consider the
offeror's integration approach for KSC customers, subcontractors,
affiliates, and team members.

The Offeror-proposed performance evaluation methods, metrics and
management tools will be evaluated for their ability to communicate
contract performance to the government.

The approach and systems for ensuring customer satisfaction, both to the
end customer and the contractors managing organization, will be
evaluated. Elements to be evaluated include, but are not limited to: how
customer satisfaction is measured, processes to assure viable solutions
are created and implemented, how customer experiences with the
contractor are collected and managed, how early identification and
implementation of new requirements, services and technologies will be
implemented and managed.

The approach for staffing daily support, resource leveling, off shift
coverage and unplanned contingency staffing in their business support
plans,WBS Staffing Plans and reflected in the Narrative Staffing Plan
will be evaluated for completeness and capability to provide
communication services for multiple program schedule dynamics. The
approach should address the staffing and retention of experienced
personnel throughout contract duration. The Offeror's staffing plan
reflecting support for the sample KSC mixed fleet 5 year program
schedule (reference bidder's library) will be evaluated for
appropriateness and capability to address requirements.

###### Financial Management

Proposed financial management system, structure, and capabilities will
be evaluated for completeness with respect to interfaces, timeliness and
appropriateness

###### Contract Award Fee Approach

The offeror's proposed approach to award fee will be evaluated to assure
it appropriately incentivises excellence of performance, corporate
commitment, partner involvement, customer satisfaction and cost
management.

###### Total Compensation

Proposed approach for salaries and benefits for all contract related
personnel will be evaluated to assure that the compensation structure is
sufficient to assure the development and retention of a highly skilled,
competent and motivated work force and adherence to identified FAR
52.222-46, Evaluation of Compensation for Professional Employees and NFS
1852.231-71, Determination of Compensation Reasonableness.

# **Review and Meeting Support**

The offeror's approach to review and meeting support (reference PWS
Tables 2.1 and 2.2) will be evaluated to ensure an understanding of the
coordination necessary to maintain adequate communication services to
the various KSC customers.

# **Outage Management**

The offeror's approach to communication systems outage management will
be evaluated to ensure an understanding of the systems and processes
necessary to maintain effective outage processing. The offeror's
approach to outage identification, scheduling, coordination, approval,
and execution will be evaluated. The offeror's approach to ensuring
communication service outages are kept to a minimum and are conducted
during periods of non-critical program or center processing will be
evaluated. The offeror's approach to ensuring impacted parties are
notified of outage extension will be evaluated.

# **Configuration Management**

The offeror's approach to hardware and software configuration management
will be evaluated to ensure an understanding of the systems and
processes necessary to maintain configuration control. The offeror's
processes for maintaining "as-built" documentation, engineering
drawings, and databases will be evaluated. The offeror's process for
making configuration management data available to the government will be
evaluated for its ease of access and level of availability. The
offeror's approach to implementation of the configuration control board
process will be evaluated as it pertains to receipt, evaluation,
prioritization, tracking, and implementation of communications systems
configuration control.

[]{.mark}

# **Quality Management**

The offeror's approach to quality management will be evaluated to ensure
an understanding of the systems and processes necessary to maintain
quality communication services. The offeror's approach to ensuring
customer satisfaction will be evaluated. The offeror's approach to
continuously improve communication services will be evaluated. The
offeror's plan for becoming ISO 9001-2000 certified and maintaining its
certification will be evaluated. The offeror's approach to assisting
NASA personnel in its inspections, verifications, and evaluations of the
offeror's QMS will be evaluated.

The offeror's approach to ensuring the government is notified of mission
critical hardware/software anomalies, mishaps, incidents, and close
calls will be evaluated.

The offeror's approach to implementation of a reliability and
maintainability program will be evaluated for its understanding of
Agency and KSC requirements.

The offeror's approach to work order processing will be evaluated for
its understanding of documenting, controlling, authorizing, scheduling,
executing, and reviewing all work performed on communication system
hardware, software, and facilities.

**Administrative Information Technology (IT)**

The offeror's approach to meeting the administrative IT system
management requirements of the contract will be evaluated. Specific
elements to be evaluated include: compatibility of software, data and
information transfer, minimizing user disruption for preventative
maintenance and outages, technical refresh, and implementation of IT
security measures.

###### Logistics

The Offeror's approach to meeting the logistics management requirements
of the contract will be evaluated. Specific elements to be evaluated
include: property receiving, tagging, inspection, control, storage,
tracking and disposal, inventory management of equipment, spares, repair
parts, supplies and materials, warehouse storage management, adequacy of
transportation services and methods for calibrating test equipment.

###### Training and Certification of Personnel

The Offeror's approach to managing the training and certification of
personnel and meeting the training and certification requirements of the
contract will be evaluated (DRD-TR-1). Specific elements to be evaluated
include: area access training, safety training, skills training, special
certification training, systems training, use of on-the-job training,
use of existing training resources, employee notification of training,
and management of training records.

###### Phase In

Proposed approach and plan for Phase-in will be evaluated. Elements to
be evaluated include, but are not limited to: team methods and
membership; approaches to ensure non-interruption of existing services
and support; completeness of planning, innovative phase-in concepts,
specific opportunities for improvement, Phase-in staffing;
reasonableness of approach to assume existing contract responsibility;
required interactions, as well as justification for these interactions
with incumbent and NASA.

Identification of anticipated problems and issues, as well as associated
techniques for mitigating these impacts, will also be evaluated.

###### Staffing Plan

The offeror's proposed staffing approach (including all major
subcontractors, team members and telecom affiliates), Key Personnel and
Positions Descriptions, WBS Staffing Plan and Narrative Staffing Plan
will be evaluated for its ability to meet or exceed the communications
systems services, business processes and Vision identified in the PWS.
The Offeror's methods of recruiting and hiring from the incumbent
(including incumbent capture rate and basis), from existing sources, and
from outside sources will be evaluated, as will its approach to staff
for new requirements.

###### Telecom Affiliation Approach 

The government will evaluate:

-   Approach in determining the contract work that will be performed by
    the Telecom affiliate

-   Resources, methods, tools and expertise that will be provided by
    that affiliate

-   Level of involvement of the affiliate

-   Extent to which the affiliation provides value to the government

-   Extent to which the affiliation provides innovative, quality
    capabilities in accord with KSC needs

-   Soundness, appropriateness and effectiveness of the relationship
    between the KICS Contract, its telecom affiliate, and its corporate
    entity, and how this might be leveraged to enable long term success
    of the KSC Communications Modernization Vision.

####### Mission Suitability Scenarios

The mission suitability scenarios will be evaluated with respect to the
management approaches for completeness in any/all of the mission
suitability subfactors. These responses to the scenarios will be
evaluated with respect to the capabilities described in the mission
suitability proposal for the requirements in attachment J-1.

**(Subfactor S-3) Safety and Health Plans**

The offeror's proposed approach will be evaluated for adherence to the
NASA safety hierarchy

-   The public

-   The astronauts

-   The NASA workforce

-   High value equipment and property

The proposed Safety and Health Plan will be evaluated for its
demonstrated understanding of how occupational health, industrial
safety, systems safety, operational safety, process safety, safety risk
identification and assessment, reliability, maintainability quality
assurance, mishap reporting, and external and internal reporting
contribute to performance.

The Offeror's approach to safety and health will be evaluated based
upon: proposed Safety and Health Plan, proposed Safety and Health
Metrics; demonstration of safety and health communication to the work
force; adherence to Safety and Health compliance requirements specified
in the RFP; understanding of VPP compliance including understanding of
the certification process; the degree to which these are integrated into
management's processes.

The government will also evaluate of the offeror's understanding of
Safety and Health compliance requirements, including Federal, State,
Local, NASA Agency-wide, and installation specific policies, and
procedures and how they are effectively implemented into the safety
management approach. The Safety and Health plan submitted in accordance
with NFS 1852.223-70 (APR 2002) and NPG 8715.3, NASA Safety Manual,
Appendix H will be evaluated.

Approach to implementing the safety and health requirements described in
the PWS, including: operational safety at the assigned NASA facilities;
industrial/occupational safety and health; system safety risk
identification and assessments; mishap reporting; reliability and
maintainability of equipment and facilities; safety and quality
assurance of hardware, software and processes; process safety; external
and internal reporting will be evaluated.

####### Mission Suitability Scenarios

The mission suitability scenarios will be evaluated with respect to the
safety and mission assurance approaches for completeness in any/all of
the mission suitability subfactors. These responses to the scenarios
will be evaluated with respect to the capabilities described in the
mission suitability proposal for the requirements in attachment J-1.

M.5 (KICS) COST FACTOR (COST/PRICE EVALUATION FACTOR)

1\. The Cost/Price Evaluation Factor is used to assess the
reasonableness and cost realism of offers. This factor is not
numerically scored or weighted. The evaluation will be conducted in
accordance with FAR 15.305(a)(1) and NFS 1815.305(a)(1)(B) and (C).
Offerors should refer to FAR 15.401 for a definition of "cost realism"
and to FAR 15.404-1(d) for a discussion of \"cost realism analysis" and
"probable cost". Both the proposed cost and the probable cost will be
presented to the Source Selection Authority.

2\. This factor is used to assess what each offeror\'s proposal is
expected to cost the government, if selected for award. Proposed costs
are analyzed to determine the probable \"cost of doing business\" based
upon the offeror\'s proposed approach. Further, this analysis identifies
and assesses the impact of features that cause a proposal to cost more
or less than other proposals. The total proposed cost for the entire
effort will be used to assess the overall proposed and probable cost to
the government.

3\. Evaluation of the Cost Factor will include an assessment of the
validity, realism and adequacy of the cost proposal and the probable
cost that will be incurred in performance of the contract. Cost
differences among proposals and their probable causes, such as
differences in business methods, operating procedures, and practices
will also be evaluated. In addition, proposal risk will be considered in
the cost factor evaluation. The analysis will also include the level of
confidence in the probable cost assessment of each proposal. The
offeror's proposed costs will be evaluated to determine whether the
costs are realistic for the work to be performed, whether they reflect
an understanding of the requirements, and whether they are consistent
with the various elements of the Mission Suitability proposal.

4\. For the purposes of proposal evaluation and source selection, the
not to exceed cost of Phase-In, and the IDIQ catalog of services' prices
at best estimated quantities and other direct costs will be added to the
cost and fee of the basic contract period of performance. The difference
between the total proposed and probable costs will be used to determine
the mission suitability realism point adjustment.

M.6 MISSION SUITABILITY SUBFACTOR WEIGHTS

The Mission Suitability sub-factors will be evaluated to determine the
relative merits of the Offeror\'s proposal. In accordance with NFS
1815.304-70(b)(1), the Mission Suitability factor will be weighted and
scored on a 1000-point scale.

The weights (points) associated with each Mission Suitability subfactor
are as follows:

Management Approach 500

Technical Approach 400

Safety, and Health Plans [100]{.underline}

TOTAL 1000

The total Mission Suitability factor, and all subfactors, will be
evaluated using the adjectival rating, definitions and percentile ranges
at NFS 1815.305(a)(3)(A).

The maximum points available for each subfactor will be multiplied by
the assessed percent for each subfactor to derive the score for the
particular subfactor. For example, if a subfactor has a possible 500
points and receives a percent rating of 80, then the score for the
subfactor is 400 points.

Although Mission Suitability and Cost are separate factors, the proposed
costs of the work may be a significant indicator of an Offeror\'s
understanding and ability to perform the PWS requirements. Therefore,
the Mission Suitability score will be adjusted based on the degree of
cost realism. This will be done on a structured basis as follows:

In accordance with NFS 1815.305(a)(3)(B), a structured approach will be
used to adjust an Offeror\'s overall Mission Suitability score based on
the degree of cost realism. The Mission Suitability score adjustment
will be based on the percentage difference between proposed and probable
costs (as defined for the Cost Factor). The following Mission
Suitability cost realism point adjustment shall apply to this
acquisition:

  ------------------------------------------------- ---------------------
  Percentage Difference between Proposed and        Point Adjustment
  Probable Cost                                     

  +/- 5 percent                                     0

  +/- 6 to 10 percent                               -50

  +/- 11 to 15 percent                              -100

  +/- 16 to 20 percent                              -150

  +/- 21 to 30                                      -200

  +/- more than 30 percent                          -300
  ------------------------------------------------- ---------------------

Percentage differences will be rounded to the nearest whole percentage
point.